Period covered: 07/07/2014 to 31/08/2014

Introduction

TCS came into being in 1983 as a domestic courier company. The

TCS journey since its inception has been exhilarating and as

recorded in the Havard Business Case Study, the Company that

Engineer Khalid Awan established with his brother has found

itself in trailblazing roles, and developed an entire Industry

that has withstood the trials and tribulations of cohabiting with

the Government sector, and strove every inch of the way to find

win-win solutions in the service of Pakistani prosperity.

Completing 29 Years of Service & Innovation 29 years into its

existence the TCS brand has evolved, into a formidable symbol of

trust & reliability. TCS provides express and logistics services

in the C2C, B2B and B2C segments. This it does through a wide

network of "155" offices making it the biggest network in the

country, along with over " 425 " retail outlets and over 2000

online and offline locations nationwide ideally located for easy

customer access. TCS has 1 dedicated chartered plane Boeing 737

and over 230 fully equipped modern satellite-tracked ground

vehicles, 2700 plus couriers and more than 6000+ experienced

people to facilitate the swift and secure operations.

Almost three decades into its existence, the TCS brand has

evolved, into a symbol

of trust & reliability. TCS provides domestic & international

express services to

consumers, corporates, SMEs and households alike, with pickups &

deliveries

crossing over 6 million a month. TCS operates with over 6,000

professionals, 24/7

call center, 430 plus conveniently located Express Centers,

dedicated chartered

aircraft, 2000 on-line & offline locations, 225 plus satellite

tracked delivery vehicles

and a proficient team of couriers dedicated to providing you the

best of service and

reliability in the industry. With a view to enlarging its

presence in the global village,

TCS operates in international territories through its business

partners in Dubai and

London, providing access to its customers to over 3,500

destinations worldwide.

TCS has achieved many milestones by investing into its business

model that continues

to grow stronger. Realizing the customer needs and expectations

have always been

the driving principles in the milestones that TCS has achieved

over the years. This

has resulted in setting benchmarks to improve the overall quality

and standards of the express courier industry.

TCS achievements have led to a case study, undertaken by Harvard

Business School

in 2003 for 'International Entrepreneurship' course of MBA. It

has been mentioned

in the textbooks used by Harvard Business School as a model of

highly effective

company from the developing world.

A case study on TCS has also been included in Philip Kotler’s

latest South Asian

edition of “Principles of Marketing” which is being taught at the

best & biggest Business. Schools across South Asia. In 2007 TCS

selected as the “case study” in “Harvard SCHOOL of BUSINESS AND

ECONOMICS”. It is being an achievement for TCS as because TCS

is the 1st PAKISTANI brand selected in HARVERD School of BUSINESS

and ECONOMICS as the case study.

TCS Pakistan Facts and Figures:

5000+ Employees.

1500+ Motorcycles.

400+ Light And Heavy Wheel Vehicles.

4 Million+ Shipments per month.

Around 2000+ Offices.

350+ Offices World Wide.

6 Aircraft.

3500+ International Destinations.

TCS Mile Stone:

TCS has achieved many milestones by developing into a business

model that continues to grow stronger. Realizing the customer

needs and ambitions to lead the courier industry of Pakistan have

always been the driving principles in the milestones that TCS has

achieved over the years. This has resulted in setting benchmarks

to improve the overall quality and standards in the express

courier industry.

1983 In 1983 company came into being with the 25 shipment

order through out all Branches despite of great restrictions from

government and GPO TCS starts their working. At the very begging

of TCs they starts their outlet in LAHORE , KARACHI and ISLAMABAD

.

1985 In the begging of 1985 and at the end of 1985 TCS start

to expand their network throughout the nation. With more then 100

outlets in all over PAKISTAN in different and distant places to

met PAKISTANI banking needs at that time.

1989 In the middle of 1989 TCS proudly launched SENTIMENTS

EXPRESS. In which wide range of GIFTS and Unique Surprises are

present which are delivered through out the world at the same

cost of that product in that nation .

1990’s In the start of the era of 1990 TCS becomes the leading

Courier Service provider in ALL over Pakistan with round about

500+ Outlets all over the nation with the same day transfer

facility. These years are also known as TCS high years in the

history.

1992-1996 After becoming number 1 Courier service provider in

Pakistan TCS diversify its structure to become self reliant and

self depended Courier provider In Pakistan with their own CARGO

and Trucking service . Also with their own Shipment facilities,

Round the Clock. At that time till yet TCS is the only courier

provider in Pakistan with their own Transport Facilities.

1997-2000 In the begging of 1997 TCS expand its network to

international market to provide Courier service to Pakistani in

international market. At the begging TCS starts its operation in

selected countries of U.A.E. with round about 10 outlets in

U.A.E. Afterword expansion in network take places with the change

in need of society. Afterword in middle of 1998 TCS covers all

U.A.E. Then to provide access of Pakistani to Canadian market TCS

starts its operation in TCS on temporary basses. After 9/11 TCS

stops its working in CANADA due to restrictions or banns by

government and also due to disliking of Canadians.

2001-2002 In the start of 2001 and almost at the end of 2002.

TCS starts to restructured their entire organization to provide

best and good facilities to Peoples of Pakistan at their stops by

increasing outlets and by increasing channels in different cities

as well as towns.

2002 In 2002 another major achievement done was of formation

of TCS aviation to become more reliant and more reliable. In the

same ERA TCS expand its network in the market of UK to provide

service of courier to the people of BRITISH. In the same ERA of

2002 TCS formed Road Transport service (renamed TCS logistic in

2006)system to deliver shipment through out the Pakistan.

2003 In the ERA of 2003 TCS is selected as the case study in

HARVED school of Business and Economics to provide learning

facilities and training to BUSINESS students.

2004 In the era of 2004 to provide more services at door steps

of Pakistanis TCS launched NON-Resident Visa facility of

different countries with direct link with Embassy of that

nations. Nation include in TCS Provision are “ CANADA , INDIA ,

SPAIN and ITALY ”. TCS in the same era expand service network

with the addition of SEA & AIR freight Division , Travel & Tour

Company (INTIANA & VISATRONIX) and MANAGEMENT Development Service

Company (OCTARA). All these segments are working for the

provision and development of Society and Public of Pakistan.

2006 In the ERA of 2006 TCS launched Mail Management Solution

(MMS) to the peoples of Pakistan for their betterment. Also get

rights for NON-Resident Visa of South Africa.  Mail Management

Solution stands upon the single largest investment in

infrastructure, made by TCS for continuous delivery of value. MMS

is equipped with state of the art printing and sorting technology

that has been sourced from the best suppliers across Europe and

Asia Pacific. Through MMS telecommunication service provider like

U-Fone Print and do shipment of their Post paid customers bills

and Banks reconciliations statements of different banks through-

out the Pakistan. Also Awarded as BRAND OF THE YEAR.

2007 In the ERA of 2007 TCS implemented ISO 9001:2000 in TCS

logistic. Also awarded as Super Brand. At the end of the same

year TCS won 1st TELECOM EXCELENCE AWARD.

Vision & Mission

Our Purpose

To continually strive to achieve excellence - both on and off the

job.

Vision Statement

"TCS will be recognized and respected as professional,

innovative, profitable information, and knowledge based

logistics/services enterprise. TCS embeds internet based

technologies into its internal operating structures and as

business solutions for customers; with customer, employee and

shareholder interests at the core of its operations;

demonstrating a clear concern for ethical conduct and good

corporate citizenship; with the objective of growing into a

regional and global player, with emphasis on the Middle East,

Europe and North America".

Mission Statement

"To direct all our organizational efforts at building upon the

existing organizational strengths and brand recognition to

achieve enhanced levels of profitable growth in the core

business, and diversify into new areas that complement and

supplement the core business, with the diversification aimed at

achieving excellence and industry leader status in the new areas.

The TCS People will however be encouraged to be open to

unconventional ideas and services and recognize new trends at

very early stages".

Tranzum Companies & Services

Tranzum Companies & Services are commonly known as TCS. Involves

many businesses in it.

TCS is the leading courier industry of Pakistan. With its 28

years of experience in the express courier industry, it is widely

trusted for reliability, speed and convenience. TCS provides time

sensitive packages and business documents delivery services

across Pakistan, UK and United Arab Emirates. A wide range of

document, parcel and cargo services both domestic and

international are offered.

Business Involves are :-

Gifts & Greetings

Air Freight Solutions

Supply Chain

Visa Facilitators

Travel Services

Event Management

Gifts & Greetings

TCS Sentiments Express is a personalized, high valued gift

delivery service offering a wide array of gifts from gourmet

cakes, floral bouquets, ethnic sweets, to various other elegantly

wrapped gifts, delivered with a personalized greeting card in

Pakistan. Since 1989, TCS Sentiments Express has been part of

TCS, the leading air express courier in Pakistan. In the time, it

has become Pakistan’s premier gift delivery and greetings

service.

Air Freight Solutions

TCS Aviation, a division of TCS Private Limited, specializes in

delivering customized air freight solutions for Freight

Forwarders, Pharmaceutical Industry, Charities & Relief

Organizations, Government Departments, Airlines, General Sales

Agents, Oil & Automotive Industries and Brokers. TCS Aviation

operates with a dedicated fleet of aircraft & worldwide offices

in Pakistan, Dubai and London. You can be assured that we would

fulfill your air freight & charter requirements to your

satisfaction.

Supply Chain

TCS Logistics Private Limited was incorporated on June 2002.

Started as a transport provider however it soon grew into a total

logistics solution company offering trucking, distribution &

warehousing facility in response to strong customer demand.

Visa Facilitators

Visatronix, a division of Intiana Private Limited, extends

booking facilities for visa applicants in the non-immigrant

(work, visit, study) categories for applicants all over Pakistan

for Canada, India, Spain, Italy, Malta, South Africa and Greece.

Applications are booked on a "Return Service Basis" at selected

TCS Express Centres in all major cities.

Travel Services

Intiana, a Tranzum enterprise, offers services for Umrah &

Travel.Intiana is dedicated to facilitating our customers in

meeting all their travel related needs with personalized services

and well-trained staff for customer support.

Event Management

Octara is an independent business unit of TCS Private Limited.

With a team of dedicated professionals in the fields of event

management, publications, marketing and corporate services,

Octara is geared to provide the best possible solutions in these

areas to the corporate, government and NGO sectors in Pakistan

and the UAE.

Services

No matter what your express courier service needs are, TCS can

handle it for you with our wide range of options.

International Express Service

International Rate Card

Freight Plus

Red BOX

Student Express

Domestic Express Services

MMS

Sentiments Express

Same Day Express

Overnight Express

Red Box

Logistics Services

W&D

Overland Express

International Express Services: TCS has

a strong presence not only in Pakistan but also in the UAE, UK

and Canada. TCS offers international delivery services -

International Documents and Parcel Express Delivery - to over

3,500 destinations across the world through its extended

International Network.

International Rate Card

Freight Plus

Red BOX

Student Express

International Rate Card: Facility

provided by TCS in Favor to send Greeting Card to your loved one

in all our the world at any time through any outlet or through

WEB.

Freight Plus: Freight Plus offers

delivery of your less urgent & large size shipments within 10-12

working days. This service is available only for export

shipments. Prioritized handling and confirmation of delivery are

also available on request, customer clearance is also provided.

Red BOX: Service provided to those

customers who are extra conscious in sending their products. TCS

Red Box has made it so simple, convenient and cost-effective to

send all you want, to your loved ones, Special rates for UK,

Europe, USA, Canada & Far East. Be it toys, clothes, shoes,

gifts, samples or any thing you may fancy, Red Box delivers all.

Show your loved ones how much you care with TCS Red Box.

Just take your gifts to the nearest TCS Express Centre and we

will take care of everything including the box.

Red Box Service is available in a choice of two different

weights:

* 10 Kg * 25 Kg

Student Express:

This amazing service delivers your documents to the College,

University or any other Educational Institution of your choice

anywhere in the world.

To avail TCS Student Express, the student will have to furnish

the following at the time of booking their documents.

Copy of student's ID card or letter from College/University

certifying the student's bona-fide status.

Documents should be sent to an educational institution

(School/College/University/Hospital) abroad.

Domestic Express Services

TCS has emerged as the most trusted name for delivering a wide

range of documents, packages, parcels and cargoes within

Pakistan. Domestic Express Delivery Services include.

MMS:

MMS - Mail Management Solution stands upon the single largest

investment in infrastructure, made by TCS for continuous delivery

of value. MMS is equipped with state of the art printing and

sorting technology that has been sourced from the best suppliers

across Europe and Asia Pacific. This makes TCS the only end to

end solution provider in the category with the largest delivery

network in Pakistan. At TCS innovation is a norm and with a view

to creating & delivering business value

to customers. Value is the most significant outcome expected of

each and every business process. Mail Management is one process

yet to be recognized

as a source of value in our local business environment. TCS

promises to deliver this value through its innovative service -

MMS.

Sentiments Express:

TCS Sentiments Express is a personalized, high valued gift

delivery service offering a wide array of gifts from gourmet

cakes, floral bouquets, ethnic sweets, to various other elegantly

wrapped gifts, delivered with a personalized greeting card in

Pakistan. Since 1989, TCS Sentiments Express has been part of

TCS, the leading air express courier in Pakistan. In the time, it

has become Pakistan’s premier gift delivery and greetings

service. Sentiments of care & appreciation are delivered for all

occasions by Sentiments Express, a division of TCS, that deals in

personalized & corporate gifts, greetings & mail order delivery

service at your door step since 1989. Sentiments Express offers a

wide array of gifts from gourmet cakes, floral bouquets & ethnic

sweets to perfumes, toys & leather goods along with an exclusive

greeting card carrying your personalized message.

Be it Eid, Christmas, Valentine’s Day, Mother’s Day, Father’s

Day, Friendship Day, Birthday, Wedding, Get Well Soon, any Brand

Campaigns, Employee Greetings, Promotions, or just an expression

of your Appreciation, TCS Sentiments Express can help you let

your Employees, Customers, Business Partners, or Loved Ones know

that you care.

Same Day Express: Rely on same

day express for same day deliveries to major cities country

wide.  Check booking timings.

Overnight Express: For next

working day delivery of your urgent shipments.

Red Box: For next working day

delivery of your urgent and bigger shipments. Service provided to

those customers who are extra conscious in sending their

products.

Logistics Services:

Realizing the potentials of Supply Chain Management in Pakistan,

TCS launched its Logistics Wing as a registered company in 2002

as TCS Logistics (Private) Limited.TCS Logistics has 3 divisions,

namely (a) Overland Express, (b) W&D (Warehousing &

Distribution), and (c) Fleet Solutions. TCS Logistics employs 898

professionals, working day and night to add value to your

businesses.

W&D:

W&D (Warehousing & Distribution), a division of TCS Logistics

was established in 2004. It specializes in the 3PL setup and is

setting new benchmarks by providing Total Logistics and Supply

Chain solutions in Pakistan. In this relatively short time span,

it has already had its presence felt on the supply chain canvas

of the country. W&D has an envious clientele in Telecom, FMCG,

Pharma, I.T. and other sectors, it is all set to providing its

customers extra-ordinary services in their respective industry

segments anywhere in the country. W&D already has over

200,000 square feet of multi-user Warehousing facilities in the

country, which offer efficient and economical warehousing

services by employing carefully thought out material storage and

handling equipment.

With the most modern and efficient tools in warehouse management

and out-of-the-box distribution models, W&D division is

continuously achieving Key Performance Indicators (KPI) set by

its customers. TCS Logistics has also implemented ISO 9001 as an

assurance of the quality of service provided to its customers.

W&D is not rigid in its approach and believes fully in offering

customized solutions to its customers that best fit

their specific logistics and supply chain needs. The Inventory

Management & Warehousing process has been automated with an in-

house web-based management system “WMS” that provides online

access and real-time information to customers for ordering,

monitoring and managing their stocks.

The current range of specialized services includes: 

Warehousing

Transportation and Distribution

Value addition and Stock Repacking

Barcoding & labeling

Warranty Management

Reverse Logistics

Project Management

Customs Clearance

Freight (Air & Sea)

Overland Express:

Formed 2 decades ago, (year 1989), TCS Overland 

Express is also the market leader in door-to-door goods

transportation business in Pakistan by land through 40 and 50

ftrs containers. This business is particularly suited for your

bulk cargo 

Placement of TCS are as follow:i- Regional OFFICESii- Franchisesiii-Agentiv-Retailv-Call Center

Regional Offices : TCS with the oldest and most reliable serviceshave 3 regional offices all around the PAKISTAN which are covering all the nation.

Head office

Area office Franchises Agents

Regional office

South Region

KARACHI

TCS Express & Logistics Center

Saqib Hamdani Building

Iqbal Avenue, Jinnah International Airport, Karachi 75202,

Pakistan.

Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816

HYDERABAD

Bungalow # 14/A, Unit # 3,

Main Autobahn Road, Latifabad, Hyderabad.

Tel: (022) 111 123 456, (022) 3815966 / 7, (022) 3812180 / 2,

Fax: (022) 3816821

SUKKUR

Bungalow # 47, Muslim Cooperative Housing Society,

Military Road, Opposite Red Carpet Hotel, Sukkur.

Tel: (071) 111 123 456, (071) 5632801 / 3

QUETTA

Model Town near Usmania Restaurant Pishin Stop, Quetta.

Tel: (081) 111 123 456, (081) 2837132 / 33, Fax: (081) 2821427

Central Region

LAHORE

01 PECO Road, Opposite Ittefaq Foundry,

Kot Lakhpat, Lahore.

Tel: (042) 111 123 456, Fax: (042) 5943278

MULTAN

958/B, Tareen Road, Multan.

Tel: (061) 111 123 456, Fax: (061) 4500947

FAISALABAD

P-6158, West Canal Road, Near Faisalabad Toyota Motors,

Faisalabad.

Tel: (041)111 123 456, (041) 8544034 / 35 / 36 / 38, Fax: (041)

8501317

North Region

RAWALPINDI / ISLAMABAD

Near Fizaia Colony, Islamabad Highway Service Road, Rawalpindi.

Tel: (051) 111 210 210, Fax: (051) 4471261

GUJRANWALA

Opp. Ghulam Distgir Khan Filling Station, Main G.T. Road,

Gujranwala.

Tel: (055) 111 123 456, (055) 4231901 / 3, Fax: (055) 4231906

PESHAWAR

54 The Mall, Near PTV Station Mall Road, Peshawar Cantt.

Tel: (091) 111 123 456, (091) 9213967 / 9, Fax: (091) 9213977

Each region with holding more then 10 cities around them. With

the same price of shipment in that region, eg: In MULTAN region

areas including are Bahawalnagar, Bahawalpur, Rahim yar Khan,

Multan, Melsi etc.

Franchises :

Franchising is the practice of using another firm's successful

business model. The word 'franchise' is of Anglo-French

derivation - from franc - meaning free, and is used both as a

noun and as a (transitive) verb. For the franchisor, the

franchise is an alternative to building 'chain stores' to

distribute goods and avoid the need for investments and liability

for a chain. The franchisor's success depends on the success of

the franchisees. The franchisee is said to have a greater

incentive than a direct employee because he or she has a direct

stake in the business.

In many areas of Pakistan including Lahore and Karachi TCS

launched Franchise system. (no pic no further data available)

Agent :

An Agent is one who acts for, or in the place of, another, by

authority from him; one entrusted with the business of another.

TCS now launched Agent system round the nation to provide currier

services of distant and backward area through their

representives. Agent system currently launched in city of

Minchanabad, Mandi bhao din etc. (currently no further data

available on this topic)

Retail :

Retail outlets are the visage of any company. At TCS our

main focus is on customer satisfaction. Over 430 conveniently

located Express Centers, backed by over 225 satellite-tracked

delivery vehicles and dedicated couriers astride motorbikes,

extend the TCS outreach throughout the length and breadth of the

country, making it one of the most recognizable brands

in Pakistan. With its distinctive logo and corporate color, the

TCS retail environment is an ideal mix of tasteful decor,

competence, and hospitality geared to optimizing customer

experience.

The number of computerized TCS Express Centers that are open 24/7

has been on the rise ensuring an enabling environment, much to

our valued customer’s delight. TCS service standards are

maintained through support teams comprising of Retail Team

Leaders and Mobile Maintenance. Units that stay on the move 12

hours of the day, every single day. At TCS, we not only serve our

customers by selling in-house services, we also have widened our

service horizon by contributing in admission process of reputed

Universities, which shows that our metro-geographical presence

and highly efficient trained staff is contributing as a

responsible national entity to serve Pakistani institutes and

citizens.

1. Overview of the DepartmentI am working in the sales department that it is very basic part of the TCS it generates sales first and then it operation department handle itbanking and general are the two basic parts of Sales

They trying to improve the overall sales and increase the revenueover the time by keeping hard track on the recovery from the corporate clients

2. Overview of your Assignment / Project

a. Description of your tasks

We were assigned many tasks by the management to learn about

the TCS

as well as we learn a lot of things from our assignments and

real tasks given by the management during this internship

period.

Mubarik sheikh sb. Manager

Arif Saleem sb.BDM

Wasif Sb. B&G

Qaiser Sb.

General

Mateen sb.

banking

Task one: assignment about TCS

Task Two: in detail assignment of TCS and its product and

services

Task three: present the power point slides in front of Mr.

Mohsin Mirza Sb.

Task four: in detail making of final report and

presentation.

b. Copy of assignment submitted to Supervisor

3. SWOT Analysis

SWOT ANALYSIS

Internal Assessment

Strengths:

TCS has a totally independent and self-reliant cargo operation beside this following are the other strengths of TCS:

The TCS courier service has large no of Branches across the country.

Initial learning and benefits from DHL’s systems. Having its own airplanes and operates them on their own

licenses Having research and development department The TCS courier service having 55% shares in Domestic

Market

It is providing services in more than 200 countries in the world

It has 7% shares in international market TCS holds more then 50% market share in Overland Express TCS holds more then 60% market share in Sentiments

Express. TCS business operations rely on a sophisticated hub-and-

spoke system. TCS has 5 major hubs in Pakistan with round the clock

sorting facilities.

Weaknesses:

TCS had many weaknesses during its early period which were then successfully converted into strengths, few weaknesses are as follows:

TCS has no formal contracts with delivery persons. TCS has not been able to continue point of delivery I.T.

Support System. TCS does not have expert I.T. Systems and support which

has caused huge losses. TCS still relies on international partners for its

overseas operations. TCS has been initially the victim of family issues.

External

Opportunities:

TCS has many opportunities to expand and get advantages fromgovernments, opportunities on which TCS can focus are as follows:

TCS can expands its international operations and getsubsidy from government in the name of foreign exchange.

Industry in which TCS operates has high entry barriersfor new entrants.

Expanding industries of Pakistan are opening new profitsstreams for TCS.

To expand its operations TCS can lease equipments andtake advantages of tax benefited leasing in Pakistan.

TCS can acquire funds for expansion by enlisting itselfinto Karachi Stock Exchange.

TCS can start price wars to eliminate small competitors. TCS can start its own domestic passenger airline services

as it has the experienced pilots, flying experience andlicense.

TCS can establish its own terminals at ports for hugeshipments via sea.

Threats :

Since its inception TCS has been exploited to number ofthreats, threats which TCS has faced inn past and are facingcurrently are as follows:

Legislative barriers like Post Office Act of 1898 arethreats for TCS.

Government bureaucracy has been a continuous obstacle forTCS.

TCS has been a wary of corruption and has been asked forfavors from politicians.

TCS has a host of violent competitors in Pakistan. TCS competitors are experienced and cash rich companies. Pakistan flagship carrier PIA has started its own courier

services.

4. Recommendations

• Transformation of content operations using Content Agility

and a realization of the full potential of your content

• Enabling new revenue streams from innovative and customer-

centric IT solutions

• Reduction in time-to-market for new technology-enabled

information products

• Streamlining and standardizing IT processes to improve

operational efficiency

• Lowering of total cost of ownership of IT systems and

allowing business to move spends to strategic initiatives

• Effective back-office operations that help in reaping the

benefits of new products quickly

• Release of your key resources and assets to focus on value-

added activities