Introduction
TCS came into being in 1983 as a domestic courier company. The
TCS journey since its inception has been exhilarating and as
recorded in the Havard Business Case Study, the Company that
Engineer Khalid Awan established with his brother has found
itself in trailblazing roles, and developed an entire Industry
that has withstood the trials and tribulations of cohabiting with
the Government sector, and strove every inch of the way to find
win-win solutions in the service of Pakistani prosperity.
Completing 29 Years of Service & Innovation 29 years into its
existence the TCS brand has evolved, into a formidable symbol of
trust & reliability. TCS provides express and logistics services
in the C2C, B2B and B2C segments. This it does through a wide
network of "155" offices making it the biggest network in the
country, along with over " 425 " retail outlets and over 2000
online and offline locations nationwide ideally located for easy
customer access. TCS has 1 dedicated chartered plane Boeing 737
and over 230 fully equipped modern satellite-tracked ground
vehicles, 2700 plus couriers and more than 6000+ experienced
people to facilitate the swift and secure operations.
Almost three decades into its existence, the TCS brand has
evolved, into a symbol
of trust & reliability. TCS provides domestic & international
express services to
consumers, corporates, SMEs and households alike, with pickups &
deliveries
crossing over 6 million a month. TCS operates with over 6,000
professionals, 24/7
call center, 430 plus conveniently located Express Centers,
dedicated chartered
aircraft, 2000 on-line & offline locations, 225 plus satellite
tracked delivery vehicles
and a proficient team of couriers dedicated to providing you the
best of service and
reliability in the industry. With a view to enlarging its
presence in the global village,
TCS operates in international territories through its business
partners in Dubai and
London, providing access to its customers to over 3,500
destinations worldwide.
TCS has achieved many milestones by investing into its business
model that continues
to grow stronger. Realizing the customer needs and expectations
have always been
the driving principles in the milestones that TCS has achieved
over the years. This
has resulted in setting benchmarks to improve the overall quality
and standards of the express courier industry.
TCS achievements have led to a case study, undertaken by Harvard
Business School
in 2003 for 'International Entrepreneurship' course of MBA. It
has been mentioned
in the textbooks used by Harvard Business School as a model of
highly effective
company from the developing world.
A case study on TCS has also been included in Philip Kotler’s
latest South Asian
edition of “Principles of Marketing” which is being taught at the
best & biggest Business. Schools across South Asia. In 2007 TCS
selected as the “case study” in “Harvard SCHOOL of BUSINESS AND
ECONOMICS”. It is being an achievement for TCS as because TCS
is the 1st PAKISTANI brand selected in HARVERD School of BUSINESS
and ECONOMICS as the case study.
TCS Pakistan Facts and Figures:
5000+ Employees.
1500+ Motorcycles.
400+ Light And Heavy Wheel Vehicles.
4 Million+ Shipments per month.
Around 2000+ Offices.
350+ Offices World Wide.
6 Aircraft.
3500+ International Destinations.
TCS Mile Stone:
TCS has achieved many milestones by developing into a business
model that continues to grow stronger. Realizing the customer
needs and ambitions to lead the courier industry of Pakistan have
always been the driving principles in the milestones that TCS has
achieved over the years. This has resulted in setting benchmarks
to improve the overall quality and standards in the express
courier industry.
1983 In 1983 company came into being with the 25 shipment
order through out all Branches despite of great restrictions from
government and GPO TCS starts their working. At the very begging
of TCs they starts their outlet in LAHORE , KARACHI and ISLAMABAD
.
1985 In the begging of 1985 and at the end of 1985 TCS start
to expand their network throughout the nation. With more then 100
outlets in all over PAKISTAN in different and distant places to
met PAKISTANI banking needs at that time.
1989 In the middle of 1989 TCS proudly launched SENTIMENTS
EXPRESS. In which wide range of GIFTS and Unique Surprises are
present which are delivered through out the world at the same
cost of that product in that nation .
1990’s In the start of the era of 1990 TCS becomes the leading
Courier Service provider in ALL over Pakistan with round about
500+ Outlets all over the nation with the same day transfer
facility. These years are also known as TCS high years in the
history.
1992-1996 After becoming number 1 Courier service provider in
Pakistan TCS diversify its structure to become self reliant and
self depended Courier provider In Pakistan with their own CARGO
and Trucking service . Also with their own Shipment facilities,
Round the Clock. At that time till yet TCS is the only courier
provider in Pakistan with their own Transport Facilities.
1997-2000 In the begging of 1997 TCS expand its network to
international market to provide Courier service to Pakistani in
international market. At the begging TCS starts its operation in
selected countries of U.A.E. with round about 10 outlets in
U.A.E. Afterword expansion in network take places with the change
in need of society. Afterword in middle of 1998 TCS covers all
U.A.E. Then to provide access of Pakistani to Canadian market TCS
starts its operation in TCS on temporary basses. After 9/11 TCS
stops its working in CANADA due to restrictions or banns by
government and also due to disliking of Canadians.
2001-2002 In the start of 2001 and almost at the end of 2002.
TCS starts to restructured their entire organization to provide
best and good facilities to Peoples of Pakistan at their stops by
increasing outlets and by increasing channels in different cities
as well as towns.
2002 In 2002 another major achievement done was of formation
of TCS aviation to become more reliant and more reliable. In the
same ERA TCS expand its network in the market of UK to provide
service of courier to the people of BRITISH. In the same ERA of
2002 TCS formed Road Transport service (renamed TCS logistic in
2006)system to deliver shipment through out the Pakistan.
2003 In the ERA of 2003 TCS is selected as the case study in
HARVED school of Business and Economics to provide learning
facilities and training to BUSINESS students.
2004 In the era of 2004 to provide more services at door steps
of Pakistanis TCS launched NON-Resident Visa facility of
different countries with direct link with Embassy of that
nations. Nation include in TCS Provision are “ CANADA , INDIA ,
SPAIN and ITALY ”. TCS in the same era expand service network
with the addition of SEA & AIR freight Division , Travel & Tour
Company (INTIANA & VISATRONIX) and MANAGEMENT Development Service
Company (OCTARA). All these segments are working for the
provision and development of Society and Public of Pakistan.
2006 In the ERA of 2006 TCS launched Mail Management Solution
(MMS) to the peoples of Pakistan for their betterment. Also get
rights for NON-Resident Visa of South Africa. Mail Management
Solution stands upon the single largest investment in
infrastructure, made by TCS for continuous delivery of value. MMS
is equipped with state of the art printing and sorting technology
that has been sourced from the best suppliers across Europe and
Asia Pacific. Through MMS telecommunication service provider like
U-Fone Print and do shipment of their Post paid customers bills
and Banks reconciliations statements of different banks through-
out the Pakistan. Also Awarded as BRAND OF THE YEAR.
2007 In the ERA of 2007 TCS implemented ISO 9001:2000 in TCS
logistic. Also awarded as Super Brand. At the end of the same
year TCS won 1st TELECOM EXCELENCE AWARD.
Vision & Mission
Our Purpose
To continually strive to achieve excellence - both on and off the
job.
Vision Statement
"TCS will be recognized and respected as professional,
innovative, profitable information, and knowledge based
logistics/services enterprise. TCS embeds internet based
technologies into its internal operating structures and as
business solutions for customers; with customer, employee and
shareholder interests at the core of its operations;
demonstrating a clear concern for ethical conduct and good
corporate citizenship; with the objective of growing into a
regional and global player, with emphasis on the Middle East,
Europe and North America".
Mission Statement
"To direct all our organizational efforts at building upon the
existing organizational strengths and brand recognition to
achieve enhanced levels of profitable growth in the core
business, and diversify into new areas that complement and
supplement the core business, with the diversification aimed at
achieving excellence and industry leader status in the new areas.
The TCS People will however be encouraged to be open to
unconventional ideas and services and recognize new trends at
very early stages".
Tranzum Companies & Services
Tranzum Companies & Services are commonly known as TCS. Involves
many businesses in it.
TCS is the leading courier industry of Pakistan. With its 28
years of experience in the express courier industry, it is widely
trusted for reliability, speed and convenience. TCS provides time
sensitive packages and business documents delivery services
across Pakistan, UK and United Arab Emirates. A wide range of
document, parcel and cargo services both domestic and
international are offered.
Business Involves are :-
Gifts & Greetings
Air Freight Solutions
Supply Chain
Visa Facilitators
Travel Services
Event Management
Gifts & Greetings
TCS Sentiments Express is a personalized, high valued gift
delivery service offering a wide array of gifts from gourmet
cakes, floral bouquets, ethnic sweets, to various other elegantly
wrapped gifts, delivered with a personalized greeting card in
Pakistan. Since 1989, TCS Sentiments Express has been part of
TCS, the leading air express courier in Pakistan. In the time, it
has become Pakistan’s premier gift delivery and greetings
service.
Air Freight Solutions
TCS Aviation, a division of TCS Private Limited, specializes in
delivering customized air freight solutions for Freight
Forwarders, Pharmaceutical Industry, Charities & Relief
Organizations, Government Departments, Airlines, General Sales
Agents, Oil & Automotive Industries and Brokers. TCS Aviation
operates with a dedicated fleet of aircraft & worldwide offices
in Pakistan, Dubai and London. You can be assured that we would
fulfill your air freight & charter requirements to your
satisfaction.
Supply Chain
TCS Logistics Private Limited was incorporated on June 2002.
Started as a transport provider however it soon grew into a total
logistics solution company offering trucking, distribution &
warehousing facility in response to strong customer demand.
Visa Facilitators
Visatronix, a division of Intiana Private Limited, extends
booking facilities for visa applicants in the non-immigrant
(work, visit, study) categories for applicants all over Pakistan
for Canada, India, Spain, Italy, Malta, South Africa and Greece.
Applications are booked on a "Return Service Basis" at selected
TCS Express Centres in all major cities.
Travel Services
Intiana, a Tranzum enterprise, offers services for Umrah &
Travel.Intiana is dedicated to facilitating our customers in
meeting all their travel related needs with personalized services
and well-trained staff for customer support.
Event Management
Octara is an independent business unit of TCS Private Limited.
With a team of dedicated professionals in the fields of event
management, publications, marketing and corporate services,
Octara is geared to provide the best possible solutions in these
areas to the corporate, government and NGO sectors in Pakistan
and the UAE.
Services
No matter what your express courier service needs are, TCS can
handle it for you with our wide range of options.
International Express Service
International Rate Card
Freight Plus
Red BOX
Student Express
Domestic Express Services
MMS
Sentiments Express
Same Day Express
Overnight Express
Red Box
Logistics Services
W&D
Overland Express
International Express Services: TCS has
a strong presence not only in Pakistan but also in the UAE, UK
and Canada. TCS offers international delivery services -
International Documents and Parcel Express Delivery - to over
3,500 destinations across the world through its extended
International Network.
International Rate Card
Freight Plus
Red BOX
Student Express
International Rate Card: Facility
provided by TCS in Favor to send Greeting Card to your loved one
in all our the world at any time through any outlet or through
WEB.
Freight Plus: Freight Plus offers
delivery of your less urgent & large size shipments within 10-12
working days. This service is available only for export
shipments. Prioritized handling and confirmation of delivery are
also available on request, customer clearance is also provided.
Red BOX: Service provided to those
customers who are extra conscious in sending their products. TCS
Red Box has made it so simple, convenient and cost-effective to
send all you want, to your loved ones, Special rates for UK,
Europe, USA, Canada & Far East. Be it toys, clothes, shoes,
gifts, samples or any thing you may fancy, Red Box delivers all.
Show your loved ones how much you care with TCS Red Box.
Just take your gifts to the nearest TCS Express Centre and we
will take care of everything including the box.
Red Box Service is available in a choice of two different
weights:
* 10 Kg * 25 Kg
Student Express:
This amazing service delivers your documents to the College,
University or any other Educational Institution of your choice
anywhere in the world.
To avail TCS Student Express, the student will have to furnish
the following at the time of booking their documents.
Copy of student's ID card or letter from College/University
certifying the student's bona-fide status.
Documents should be sent to an educational institution
(School/College/University/Hospital) abroad.
Domestic Express Services
TCS has emerged as the most trusted name for delivering a wide
range of documents, packages, parcels and cargoes within
Pakistan. Domestic Express Delivery Services include.
MMS:
MMS - Mail Management Solution stands upon the single largest
investment in infrastructure, made by TCS for continuous delivery
of value. MMS is equipped with state of the art printing and
sorting technology that has been sourced from the best suppliers
across Europe and Asia Pacific. This makes TCS the only end to
end solution provider in the category with the largest delivery
network in Pakistan. At TCS innovation is a norm and with a view
to creating & delivering business value
to customers. Value is the most significant outcome expected of
each and every business process. Mail Management is one process
yet to be recognized
as a source of value in our local business environment. TCS
promises to deliver this value through its innovative service -
MMS.
Sentiments Express:
TCS Sentiments Express is a personalized, high valued gift
delivery service offering a wide array of gifts from gourmet
cakes, floral bouquets, ethnic sweets, to various other elegantly
wrapped gifts, delivered with a personalized greeting card in
Pakistan. Since 1989, TCS Sentiments Express has been part of
TCS, the leading air express courier in Pakistan. In the time, it
has become Pakistan’s premier gift delivery and greetings
service. Sentiments of care & appreciation are delivered for all
occasions by Sentiments Express, a division of TCS, that deals in
personalized & corporate gifts, greetings & mail order delivery
service at your door step since 1989. Sentiments Express offers a
wide array of gifts from gourmet cakes, floral bouquets & ethnic
sweets to perfumes, toys & leather goods along with an exclusive
greeting card carrying your personalized message.
Be it Eid, Christmas, Valentine’s Day, Mother’s Day, Father’s
Day, Friendship Day, Birthday, Wedding, Get Well Soon, any Brand
Campaigns, Employee Greetings, Promotions, or just an expression
of your Appreciation, TCS Sentiments Express can help you let
your Employees, Customers, Business Partners, or Loved Ones know
that you care.
Same Day Express: Rely on same
day express for same day deliveries to major cities country
wide. Check booking timings.
Overnight Express: For next
working day delivery of your urgent shipments.
Red Box: For next working day
delivery of your urgent and bigger shipments. Service provided to
those customers who are extra conscious in sending their
products.
Logistics Services:
Realizing the potentials of Supply Chain Management in Pakistan,
TCS launched its Logistics Wing as a registered company in 2002
as TCS Logistics (Private) Limited.TCS Logistics has 3 divisions,
namely (a) Overland Express, (b) W&D (Warehousing &
Distribution), and (c) Fleet Solutions. TCS Logistics employs 898
professionals, working day and night to add value to your
businesses.
W&D:
W&D (Warehousing & Distribution), a division of TCS Logistics
was established in 2004. It specializes in the 3PL setup and is
setting new benchmarks by providing Total Logistics and Supply
Chain solutions in Pakistan. In this relatively short time span,
it has already had its presence felt on the supply chain canvas
of the country. W&D has an envious clientele in Telecom, FMCG,
Pharma, I.T. and other sectors, it is all set to providing its
customers extra-ordinary services in their respective industry
segments anywhere in the country. W&D already has over
200,000 square feet of multi-user Warehousing facilities in the
country, which offer efficient and economical warehousing
services by employing carefully thought out material storage and
handling equipment.
With the most modern and efficient tools in warehouse management
and out-of-the-box distribution models, W&D division is
continuously achieving Key Performance Indicators (KPI) set by
its customers. TCS Logistics has also implemented ISO 9001 as an
assurance of the quality of service provided to its customers.
W&D is not rigid in its approach and believes fully in offering
customized solutions to its customers that best fit
their specific logistics and supply chain needs. The Inventory
Management & Warehousing process has been automated with an in-
house web-based management system “WMS” that provides online
access and real-time information to customers for ordering,
monitoring and managing their stocks.
The current range of specialized services includes:
Warehousing
Transportation and Distribution
Value addition and Stock Repacking
Barcoding & labeling
Warranty Management
Reverse Logistics
Project Management
Customs Clearance
Freight (Air & Sea)
Overland Express:
Formed 2 decades ago, (year 1989), TCS Overland
Express is also the market leader in door-to-door goods
transportation business in Pakistan by land through 40 and 50
ftrs containers. This business is particularly suited for your
bulk cargo
Placement of TCS are as follow:i- Regional OFFICESii- Franchisesiii-Agentiv-Retailv-Call Center
Regional Offices : TCS with the oldest and most reliable serviceshave 3 regional offices all around the PAKISTAN which are covering all the nation.
Head office
Area office Franchises Agents
Regional office
South Region
KARACHI
TCS Express & Logistics Center
Saqib Hamdani Building
Iqbal Avenue, Jinnah International Airport, Karachi 75202,
Pakistan.
Tel: +(92) 21 111 123 456, Fax: +(92) 21 924 2816
HYDERABAD
Bungalow # 14/A, Unit # 3,
Main Autobahn Road, Latifabad, Hyderabad.
Tel: (022) 111 123 456, (022) 3815966 / 7, (022) 3812180 / 2,
Fax: (022) 3816821
SUKKUR
Bungalow # 47, Muslim Cooperative Housing Society,
Military Road, Opposite Red Carpet Hotel, Sukkur.
Tel: (071) 111 123 456, (071) 5632801 / 3
QUETTA
Model Town near Usmania Restaurant Pishin Stop, Quetta.
Tel: (081) 111 123 456, (081) 2837132 / 33, Fax: (081) 2821427
Central Region
LAHORE
01 PECO Road, Opposite Ittefaq Foundry,
Kot Lakhpat, Lahore.
Tel: (042) 111 123 456, Fax: (042) 5943278
MULTAN
958/B, Tareen Road, Multan.
Tel: (061) 111 123 456, Fax: (061) 4500947
FAISALABAD
P-6158, West Canal Road, Near Faisalabad Toyota Motors,
Faisalabad.
Tel: (041)111 123 456, (041) 8544034 / 35 / 36 / 38, Fax: (041)
8501317
North Region
RAWALPINDI / ISLAMABAD
Near Fizaia Colony, Islamabad Highway Service Road, Rawalpindi.
Tel: (051) 111 210 210, Fax: (051) 4471261
GUJRANWALA
Opp. Ghulam Distgir Khan Filling Station, Main G.T. Road,
Gujranwala.
Tel: (055) 111 123 456, (055) 4231901 / 3, Fax: (055) 4231906
PESHAWAR
54 The Mall, Near PTV Station Mall Road, Peshawar Cantt.
Tel: (091) 111 123 456, (091) 9213967 / 9, Fax: (091) 9213977
Each region with holding more then 10 cities around them. With
the same price of shipment in that region, eg: In MULTAN region
areas including are Bahawalnagar, Bahawalpur, Rahim yar Khan,
Multan, Melsi etc.
Franchises :
Franchising is the practice of using another firm's successful
business model. The word 'franchise' is of Anglo-French
derivation - from franc - meaning free, and is used both as a
noun and as a (transitive) verb. For the franchisor, the
franchise is an alternative to building 'chain stores' to
distribute goods and avoid the need for investments and liability
for a chain. The franchisor's success depends on the success of
the franchisees. The franchisee is said to have a greater
incentive than a direct employee because he or she has a direct
stake in the business.
In many areas of Pakistan including Lahore and Karachi TCS
launched Franchise system. (no pic no further data available)
Agent :
An Agent is one who acts for, or in the place of, another, by
authority from him; one entrusted with the business of another.
TCS now launched Agent system round the nation to provide currier
services of distant and backward area through their
representives. Agent system currently launched in city of
Minchanabad, Mandi bhao din etc. (currently no further data
available on this topic)
Retail :
Retail outlets are the visage of any company. At TCS our
main focus is on customer satisfaction. Over 430 conveniently
located Express Centers, backed by over 225 satellite-tracked
delivery vehicles and dedicated couriers astride motorbikes,
extend the TCS outreach throughout the length and breadth of the
country, making it one of the most recognizable brands
in Pakistan. With its distinctive logo and corporate color, the
TCS retail environment is an ideal mix of tasteful decor,
competence, and hospitality geared to optimizing customer
experience.
The number of computerized TCS Express Centers that are open 24/7
has been on the rise ensuring an enabling environment, much to
our valued customer’s delight. TCS service standards are
maintained through support teams comprising of Retail Team
Leaders and Mobile Maintenance. Units that stay on the move 12
hours of the day, every single day. At TCS, we not only serve our
customers by selling in-house services, we also have widened our
service horizon by contributing in admission process of reputed
Universities, which shows that our metro-geographical presence
and highly efficient trained staff is contributing as a
responsible national entity to serve Pakistani institutes and
citizens.
1. Overview of the DepartmentI am working in the sales department that it is very basic part of the TCS it generates sales first and then it operation department handle itbanking and general are the two basic parts of Sales
They trying to improve the overall sales and increase the revenueover the time by keeping hard track on the recovery from the corporate clients
2. Overview of your Assignment / Project
a. Description of your tasks
We were assigned many tasks by the management to learn about
the TCS
as well as we learn a lot of things from our assignments and
real tasks given by the management during this internship
period.
Mubarik sheikh sb. Manager
Arif Saleem sb.BDM
Wasif Sb. B&G
Qaiser Sb.
General
Mateen sb.
banking
Task one: assignment about TCS
Task Two: in detail assignment of TCS and its product and
services
Task three: present the power point slides in front of Mr.
Mohsin Mirza Sb.
Task four: in detail making of final report and
presentation.
b. Copy of assignment submitted to Supervisor
3. SWOT Analysis
SWOT ANALYSIS
Internal Assessment
Strengths:
TCS has a totally independent and self-reliant cargo operation beside this following are the other strengths of TCS:
The TCS courier service has large no of Branches across the country.
Initial learning and benefits from DHL’s systems. Having its own airplanes and operates them on their own
licenses Having research and development department The TCS courier service having 55% shares in Domestic
Market
It is providing services in more than 200 countries in the world
It has 7% shares in international market TCS holds more then 50% market share in Overland Express TCS holds more then 60% market share in Sentiments
Express. TCS business operations rely on a sophisticated hub-and-
spoke system. TCS has 5 major hubs in Pakistan with round the clock
sorting facilities.
Weaknesses:
TCS had many weaknesses during its early period which were then successfully converted into strengths, few weaknesses are as follows:
TCS has no formal contracts with delivery persons. TCS has not been able to continue point of delivery I.T.
Support System. TCS does not have expert I.T. Systems and support which
has caused huge losses. TCS still relies on international partners for its
overseas operations. TCS has been initially the victim of family issues.
External
Opportunities:
TCS has many opportunities to expand and get advantages fromgovernments, opportunities on which TCS can focus are as follows:
TCS can expands its international operations and getsubsidy from government in the name of foreign exchange.
Industry in which TCS operates has high entry barriersfor new entrants.
Expanding industries of Pakistan are opening new profitsstreams for TCS.
To expand its operations TCS can lease equipments andtake advantages of tax benefited leasing in Pakistan.
TCS can acquire funds for expansion by enlisting itselfinto Karachi Stock Exchange.
TCS can start price wars to eliminate small competitors. TCS can start its own domestic passenger airline services
as it has the experienced pilots, flying experience andlicense.
TCS can establish its own terminals at ports for hugeshipments via sea.
Threats :
Since its inception TCS has been exploited to number ofthreats, threats which TCS has faced inn past and are facingcurrently are as follows:
Legislative barriers like Post Office Act of 1898 arethreats for TCS.
Government bureaucracy has been a continuous obstacle forTCS.
TCS has been a wary of corruption and has been asked forfavors from politicians.
TCS has a host of violent competitors in Pakistan. TCS competitors are experienced and cash rich companies. Pakistan flagship carrier PIA has started its own courier
services.
4. Recommendations
• Transformation of content operations using Content Agility
and a realization of the full potential of your content
• Enabling new revenue streams from innovative and customer-
centric IT solutions
• Reduction in time-to-market for new technology-enabled
information products
• Streamlining and standardizing IT processes to improve
operational efficiency
• Lowering of total cost of ownership of IT systems and
allowing business to move spends to strategic initiatives
• Effective back-office operations that help in reaping the
benefits of new products quickly
• Release of your key resources and assets to focus on value-
added activities