A Project Report

On

Study of Europe Tour Package (14N/15D) for

Make My Trip, along with its competitors SOTC and Thomas

Cook

(A comparative study)

Post-Graduation Diploma in Management 2012-14

Submitted to: Submitted by:

Prof. Pooja Singh Kushwaha Aman Kumar Abhilash Jaiswal (Regional Head, MMT, Indore)

Page | 2

Certificate Jaipuria Institute of Management Indore

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Industry Mentorship Program report titled “Study of Europe Tour Package (14N/15D) for Make My Trip, along with its competitors SOTC and Thomas Cook” has been

submitted by Mr. Aman Kumar as a partial fulfillment of the two year PGDM program (2012-

14) and is a bona fide work carried out by the student at our institute.

Prof. Pooja Singh Kushwaha Prof. Nitin Merh

______________________ ________________________

Project Mentor Program Director (PGDM)

Page | 3

Declaration Certificate

I Aman Kumar student of PGDM Batch 2012-14 hereby declare that the Project entitled “Study

of Europe Tour Package (14N/15D) for Make My Trip, along with its competitors SOTC and

Thomas Cook” is a genuine work under the supervision of Mr. Abhilash Jaiswal, Regional Head

of Make My Trip, Indore and Prof. Pooja Singh Kushwaha as a partial fulfillment of Industry

Mentorship Program for the course of PGDM at Jaipuria Institute of Management Indore.

I further declare that the report is a genuine work of mine and has never been submitted to any

other institute ever. Besides, this report has been generated under proper guidance and care

thereby not leading to any misconduct or providing any harm to the company by any means.

Page | 4

Executive Report

Make My Trip, a travel and tourism Service Company is a pioneer in online travel industry in

India. This company was founded in the year 2000 by Deep Kalra. It is a creation of the founder

to empower the Indian travellers with quick booking and wide-ranging choices. The company

began its journey in the US-India travel market. It aims to offer a range of best-value products

and services along with fast moving technology and 24 X 7 customer support services.

Make My Trip has been led by the vision and the spirit of each of its employees, for whom no

idea was too big and no problem too difficult. It provides today a range of variety of travel

packages under one roof. Initiating with international travel service in US, now Make My Trip

provides domestic travel package in India as well. Make My Trip has expanded itself into 20

cities across India and 2 international offices in New York and San Francisco with its 24 × 7

customer support.

While I was given this company, it was my pleasure to be a part of an MNC. At MMT I had an

opportunity to learn a lot of marketing skills viz. customer handling, currency exchange with

respective dealers, making client vouchers for international packages, determining Visa

according to different itineraries, market determination and competition that lies for every

package. The most interesting was scratching out information from the competitors during a

small project offered on the comparison of “Europe Tour Package of 14 Night and 15 Days”.

These competitors include SOTC, Thomas Cook and Make My Trip itself. Out of which I was

able to conclude that in all respect Make My Trip is providing a better package out of three.

Alas! The learning would have been more but we had just 12 days, it gave me an immense

pleasure to be in a corporate environment and work in an office bound time form 9.30 am to 7

pm.

Page | 5

Acknowledgement

Any project when undertaken, takes thorough efforts and dedication. However, it would not have

been possible without the kind support and help of many individuals and my organization. I

hereby extend my sincere thanks to Prof. Megha Jain and Prof. Pooja Singh Kushwaha for

planning such a learned program via IMP Chisel. Besides I would like to thank Prof. Jagdish

Bhagwat for giving us an opportunity to work with a leading MNC i.e. Make My Trip and our

director Dr. J P Upadhyay for his whole hearted support.

Moreover I would outspread my special thanks to Abhilash Jaiswal, Regional Head of Make My

Trip, Indore and Sandhya Rajoria, sales Execuite, Make My Trip who had shown deeper concern

towards my learning and gave me a chance to prove my worth. I also express my gratitude to

MMT employees Mr. kamal Kasera, Ms. Surya, Ms. Subhi Naz, Mrs. Shreya Verma, Mr.

Zaheer, and others who supported me whenever required.

Learning at Make My Trip was not easy as everything was entirely new and it needed patience

and motivation from my faculty mentor Prof. Pooja Singh Kushwaha. Indeed she was a great

support whenever required. Thus I would like to offer a special thanks to Prof. Kushwaha for her

continuous support and care.

Aman Kumar

Page | 6

Index

Content Page No.

Introduction 07

MMT Services 08

Objective 09

Learning 09

A comparison of three companies 10

Conclusion 19

Page | 7

Introduction

Nurtured from the seed of a single great idea - to empower the traveller – Make My Trip went on

to pioneer the entire online travel industry in India. It has revolutionized the travel industry over

the years.

MakeMyTrip.com, India’s leading online travel company was founded in the year 2000 by Deep

Kalra. Created to empower the Indian traveller with instant booking and comprehensive choices,

the company began its journey in the US-India travel market. It aimed to offer a range of best-

value products and services along with cutting-edge technology and dedicated round-the-clock

customer support.

After consolidating its position in the market as a brand recognized for its reliability and

transparency, Make My Trip followed its success in the US by launching its India operations in

2005.

With the foresight to seize the opportunities in the domestic travel market, brought on by a swing

of new airlines, Make My Trip offered travellers the convenience of online travel bookings at

rock-bottom prices. Rapidly, it became the preferred choice of millions of travellers who were

delighted to be empowered by a few mouse clicks!

Its rise has been led by the vision and the spirit of each one of its employees, for whom no idea

was too big and no problem too difficult. With untiring innovation and determination, Make My

Trip proactively began to diversify its product offering, adding a variety of online and offline

products and services. Make My Trip also stayed ahead of the curve by continually evolving its

technology to meet the ever changing demands of the rapidly developing global travel market.

Steadily establishing itself across India and the world, Make My Trip simultaneously nurtured

the growth of its offline businesses like its franchises and affiliates simultaneously, enlarging the

brand’s already strong retail presence further.

Today, Make My Trip is much more than just a travel portal or a famous pioneering brand - it is

a one-stop-travel-shop that offers the broadest selection of travel products and services in India.

Make My Trip is the undisputed online leader, with its share of the travel market extending to

more than 50% of all online sales, a fact evinced by the trust placed in it by millions of happy

customers.

Remaining reliable, efficient and at the forefront of technology, Make My Trip’s commitment

and customer-centricity allows it to better understand and provide for its customers’ diverse

needs and wants, and deliver consistently. With dedicated 24x7 customer support and offices in

20 cities across India and 2 international offices in New York and San Francisco (in addition to

several franchise locations), Make My Trip is there for you, whenever and wherever.

Page | 8

MMT Services

Domestic Flights: MMT provides its customers a facility to plan their domestic trip without

taking any trouble of going to the airport and book a ticket. It provides this facility in two

ways:

i. Via Web Portal: Using company’s web portal customers can book their ticket online

sitting at home.

ii. Via Regional Office: Here a customer can directly come to the office for having their

tickets booked.

International Flights: It functions in similar fashion for international trip and provides

facilities of VISA.

Hotels: MMT has corporate relations with all standard hotels be it a three star or above and

even includes average hotels. They provide pick and drop facility to their guests while they

are availing MMT services.

Flight Plus Hotel: It is a combo package for those guests who want to be tension free and

just want to enjoy their trip. Be it professionals or be it a tourist, for everyone this is a

combination package whereby a guest gets his fight ticket with the choice of hotel he wants

to stay in. This facility is available in both domestic and international flight services.

Holiday Packages: As mentioned earlier MMT is just not a ticket booking company or a

travel agency which helps you have your tickets and hotels rather it’s much more than that.

MMT provides a list of holiday packages both at domestic and international level. Exotic

Andaman, Bhutan, Land of gross happiness, Uttarakhand delight etc. are some holiday

packages in India.

Phuket Gateway, Budget Friendly Thailand, Twin Australia, Swiss Paris delight, Russian

delight are international tour package to name a few.

Major International tour packages provided by MMT are for countries like Australia, Dubai,

Europe & UK, Malaysia, Maldives, Mauritius, Singapore and Thailand.

Cruise: MMT also provides cruise trip at three major destinations:

o Asia: Malacca, Kuala Lumpur, Penang, Phuket, Krabi, Hong Kong

o Europe: Italy, Tunisia, Balearic Is., Spain, France

o USA & Canada: Seattle, Washington, Miami, Florida

Page | 9

Activities: MMT have a well-organized tour packages for different activities under the head

of Adventure, Culture, Family and Romance.

Cars: MMT provides their guest an online facility to book a car on rent or self-drive cars

through their web portal at both domestic and international level. This facility is available to

online booking customers only and is not provided by regional offices.

Bus Booking: A similar facility like those of cars.

Rail Booking: Here also you can book your railway ticket or can opt for a railway package

like New Delhi Vaishno Devi Package, Kashmir Paradise Package, North to North East

Package.

Objective

My Objective at MMT was to learn the very way it operates its different functionalities and to

get a knowhow of the work culture prevailing over there.

Learning

At MMT I had an opportunity to learn a lot of marketing skills viz. customer handling, currency

exchange with respective dealers, making client vouchers for international packages, determining

Visa according to different itineraries, market determination and competition that lies for every

package. The most interesting was scratching out information from the competitors during a

small project offered on the comparison of “Europe Tour Package of 14 Night and 15 Days”.

These competitors include SOTC, Thomas Cook and Make My Trip itself. Out of which I was

able to conclude that in all respect Make My Trip is providing a better package out of three.

Alas! The learning would have been more but we had just 12 days, it gave me an immense

pleasure to be in a corporate environment and work in an office bound time form 9.30 am to 7

pm. While doing the project I had to go to SOTC and Thomas Cook office to gather the required

information. It’s very difficult to gather information in detail with your competitor after you

know the technical words of the company. I approached Abha Borgaonkar, Deputy Manager

Sales SOTC and Tanmoy Datta, Customer Relation Executive, Thomas cook to grab the

information in detail. It’s obvious that you can grab the data online from their sites but my actual

task was to know the waiver they provide on their tour package. It was difficult to extract the

information from both the companies but here below is what I could gather.

Page | 10

Europe Tour Group Package (14 N/15 D)

(A comparison of three Companies)

Make My Trip

Total Number of Countries Covered: Britain, Netherlands, France, Switzerland (Geneva),

Italy, Vatican City, Austria, Liechtenstein, Switzerland.

Package Type: Group

Package Categories: Standard

Package Itinerary:

Itineraries Country Number of Days B/L/D

London (Arrival) Britain 1 D

City Tour of London and

Visit to Madame Tussauds

Britain

1

B,L,D

Amsterdam Netherlands 1 B,L,D

Brussels -> Paris Belgium -> France 1 B,L,D

Paris City Tour, River

Seine Cruise. (Optional

Lido Show and

Illumination Tour of Paris

France

1

B,L,D

Geneva Orientation Tour Switzerland 1 B,L,D

Pisa (Leaning Tower of

Pisa)

Italy

1

B,L,D

Florence- the jewel of

Renaissance

Italy

1

B,L,D

Rome City Tour and visit

to the Vatican City

Italy

1

B,L,D

Ferrari Gallery Italy 1 B,L,D

Venice – City of Canals

and Innsbruck- Capital of

Tyrol

Italy => Austria

1

B,L,D

Swarovski, Vaduz and

onto Switzerland-

Orientation Tour of

Lucerne

Germany=>Liechtenstein

=> Switzerland

1

B,L,D

Switzerland (Optional

Tour of Jungfraujoch and

Interlaken with Indian

Lunch)

Switzerland

1

B,D

Switzerland- Mt. Titlis

and Zurich Orientation

Switzerland

1

B,L,D

Page | 11

Tour

Switzerland (Depart) Switzerland 1 B

*B = Breakfast, L = Lunch, D = Dinner

Hotel Details: Standard

HOTELS (Same or Similar)

CITY

RATING

Quality London Wembley London ***

Stena Line Cruise Cruise ***

Holiday Inn Express Mechelen Antwerp ***

Mercure Paris Orly Paris ***

Mecure Annemasse Geneva ***

Hotel Granduca Prato Pisa ***

Hotel Delle Muse Rome ***

Holiday Inn Rome Rome ***

IBIS Padova Padova ***

Bon Alpine Innsbruck ***

Hotel Terrace Engelberg ***

Hotel Ilbis Zurich **

MMT provides their clients with 3* hotels and 5* hotels on customer preferences. The charges

would vary if the hotel preference is 5*.

Package Rates

Departure

From

Stay

Combination

Starting Price

PP

(in Rs)

Add.

Component

(in €)

Total (Base

Price+ Add.

Component)

(in Rs)

Mumbai/New

Delhi

Twin Sharing 56,990 1,649 1,67,990

Single

Occupancy

56,990 2,178 2,02,990

Extra Adult 56,990 1,649 1,67,990

Child With Bed 51,990 1,649 1,62,990

Child Without

Bed

51,990 899 1,12,990

Infant 27,000 --- 27,000

Page | 12

Departure From Stay

Combination

Starting Price

PP

(in Rs)

Add.

Component

(in €)

Total (Base

Price+ Add.

Component)

(in Rs)

Bangalore/Chennai/ Twin Sharing 65,490 1,649 1,75,990

Kolkata/Hyderabad/ Single

Occupancy

65,490 2,178 2,11,990

Ahmedabad Extra Adult 65,490 1,649 1,75,990

Child With Bed 60,490 1,649 1,70,990

Child Without

Bed

60,490 899 1,20,990

Infant 27,000 --- 27,000

SOTC

Total Number of Countries Covered: United Kingdom, France, Belgium, Netherlands,

Germany, Switzerland, Liechtenstein, Austria, Italy, Vatican City

Package Type: Group

Package Categories: Standard

Package Itinerary:

Itineraries Country Number of Days B/L/D

London (Arrival) United Kingdom 1 D

Guided City Tour of

London with Changing of

Guards

Visit to Lord’s Cricket

Ground

Visit to Madame Tussauds

Wax Museum

Ride on London Eye

United Kingdom

1

B,L,D

Paris France 1 B, PL

Visit to Disneyland, Paris

or Versailles Palace and

Louvre Museum, Paris

France

1

B,L,D

Brussels (Orientation

Tour), Photo Stop at the

Atomium

Belgium

1

B,L,D

Keukenhof or Madurodam

Photostop at a Windmill

Wooden Shoe Factory

Netherlands

1

B,L,D

Page | 13

andCheese Farm Canal

Cruise of Amsterdam

Visit to the Cologne

Cathedral Romantic Cruise

Germany

1

B,L,D

Drubba in the Black Forest

Rhine Falls at

Schaffhausen Orientation

Tour of Zurich

Switzerland

1

B,L,D

Day Free, Suggested

Excursion: Mt. Titlis with

Ice Flyer Ride and Lucerne

Switzerland

1

B,D

Day Free, Suggested

Excursion: Jungfraujoch

and Interlaken

Switzerland

1

B,D

Visit Vaduz,

Visit Swarovski Crystal

World, Orientation Tour of

Innsbruck Tyroloean

Folklore Show

Liechtenstein =>

Austria

1

B,PL,D

Orientation Tour to Venice Italy 1 B,L,D

Guided Tour of Ferrari

Museum, Orientation Tour

of Pisa, Piazzalle

Michelangelo in Florence

Italy

1

B,L,D

Onto Rome, Visit Vatican

Museum with Sistine

Chapel and St. Peter’s

Cathedral Guided City

Tour of Rome

Italy

1

B,L,D

Departure from Rome Italy 1 B

*B = Breakfast, L = Lunch, PL = Packed Lunch, D = Dinner

Hotel Details: Standard

SOTC provides their clients with 3* hotels and 5* hotels on customer preferences. The charges

would vary if the hotel preference is 5*.

Package Rates

Adult in Twin Regular Price Rs 94,400 + EUR 2020

Offer Price Rs 84,400 + EUR 2020

Child no bed sharing twin

room

Regular Price Rs 82,700 + EUR 970

Offer Price Rs 72,700 + EUR 970

Single Supplement Rs 62,310

Page | 14

Triple Room Reduction NIL

* Single room supplements EURO 930 PP. Passengers travelling Ex-Chennai, Ex-Bangalore and Ex-Hyderabad will have to pay additional Rs. 5000 per adult/ Child.

Thomas Cook

Thomas Cook provides Europe grand tour of 14nights and 15 days in two categories.

1. Grand Bargain Tour of Europe

2. European Extravaganza (Premium Package)

Grand Bargain Tour of Europe

Total Number of Countries Covered: United Kingdom, France, Belgium, Netherlands,

Germany, Switzerland, Austria, Italy, and Vatican City.

Package Type: Group

Package Categories: Bargain Package

Package Itinerary:

Itineraries Country Number of Days B/L/D

London (Arrival) United Kingdom 1 D

London-City Tour, Madam

Tussaud’s Wax Museum,

Guided Tour to World

Famous Wimbledon

Lawns and Tennis museum

United Kingdom

1

B,L,D

Paris City Tour, Eiffel

Tower (3rd

Level)

France

1

B,D

Disney Park or Disney

Studio

Romantic Cruise on river

Seine

OR

Versailles Palace, Louvre

Museum

Romantic Cruise on river

Seine

France

1

B,L,D

Brussels (Orientation

Tour), Photo Stop at the

Atomium

Belgium

1

B,L,D

Amsterdam (Holland in a

Miniature, Keukenhof

Page | 15

garden till 20th

May. From

May 21st onwards, visit

Volendam, an enchanting

traditional town of

Holland, Amsterdam on

Canal Crusie)

Netherlands

1

B,L,D

The Cologne Cathedral.

Romantic Cruise on the

river Rhine.

Next, visit Heidelberg

Alstadt- a feel of real

European experience of the

past.

Germany

1

B,L,D

Hofgusternen-heart of the

black forest.

View the spectacular

Proceed to Switzerland

Rhine falls in

Schaffhausen.

Germany =>

Switzerland

1

B,L,D

Day at leisure or a chance

to join on an Alpine

excursion tour to the

wonderful world of

Jungfraujoch.

Visit Interlaken.

Switzerland

1

B,L,D

Mt. Titlis

Scenic Cruise on lake

Lucerne

Switzerland

1

B,L,D

Innsbruck, Visit Swarovski

Museum-the head quarter

of crystals

Austria

1

B,L,D

Venice (Orientation Tour

with World famous

gondola ride)

Italy

1

B,L,D

Florence-the cradle of the

Renaissance, The leaning

tower of Pisa

Italy

1

B,L,D

Rome City Tour

Vatican City

Italy

1

B,L,D

Departure Italy 1 B

*B = Breakfast, L = Lunch, D = Dinner

Hotel Details: Standard

HOTELS (Same or Similar)

CITY

RATING

Page | 16

Hotel Park Inn/ St. Giles London ***

Hotel Park Inn/ Mercure/ Forest

Hill

Paris ***

Hotel Amrath/ Best Western/

Thon or similar in Breda/

Antwerp/ Brussels or similar

Brussels ***

Hotel Holiday Inn Express/ Park

Inn/ Mercure

Frankfurt, Heppenheim,

Mannheim

***

Hotel Novotel/ Park Inn Zurich ***

Hotel Movenpick/ Arcade/

Angels Lodge/ Victoria

Switzerland

***

Hotel Kronen/ Olympia/ Alpine

Park

Seefeld/ Innsbruck

***

Hotel Unaway/ Petraca/ Europa Ochiobello/Rovigo (Venice) ***

Hotel Planet/ Idea Arezzo/ Pisa ***

Hotel Idea/ Best Western/

Antonella

Rome

**

Package Rates

Departure From Per Adult on Twin Share Per Child Without Bed

(Below 12 years)

Ex-Mumbai INR 89,000+ EUR 1575 INR 82,000 + EUR 1100

Ex-Delhi INR 90,500 + EUR 1575 INR 83,500 + EUR 1100

Ex-

Chennai/Ahmedabad/Bangaluru/

Hyderabad/

INR 96,000 + EUR 1575

INR 89,000 + EUR 1100

Ex-Kolkata INR 99,000 + EUR 1575 INR 92,000 + EUR 1100

Single Room Supplement: EUR 425

Triple Room Reduction: NIL

Optional Tour Cost

Tours Adult (EURO) Child (EURO)

Lido Show 95 25

Full day excursion to

Jungfraujoch and Interlaken

with lunch

149

99

Page | 17

European Extravaganza (Premium Package)

Total Number of Countries Covered: Vatican City, Italy, Austria, Switzerland, Germany,

Belgium, Netherlands, France and United Kingdom.

Package Type: Group

Package Categories: Premium Package

Package Itinerary:

Itineraries Country Number of Days B/L/D

Rome (Orientation Tour) Italy 1 D

Vatican City (Vatican

Museum, The Sistine

Chapel and the

magnificent St. Peter’s

Basilica)

Italy

1

B,L,D

Pisa- Leaning Tower of

Pisa

Florence City Tour- The

cradle of the Renaissance,

former home of the

Medicis

Italy

1

B,L,D

Venice with world famous

gondola ride

Proceed to Innsbruck

Italy => Austria

1

B,L,D

Swarovski Museum-The

headquarters of crystals.

Fun filled Swiss party on

top of Thomas Cook’s

special mountain.

Austria =>

Switzerland

1

B,L,D

Alpine excursion tour to

the wonderful mountain of

Jungfraujoch.

Scenic Interlaken.

Switzerland

1

B,L,D

Mt. Titlis

Visit Scenic Lucerne

Switzerland

1

B,L,D

Rhine Falls in

Schaffhausen

Onto Tistee-Heart of Black

Forest

Next, Visit Heidelberg and

Alstadt- with its old time

appeal

Switzerland =>

Germany

1

B,L,D

The Cologne Cathedral

Proceed to Brussels

Germany => Belgium 1 B,L,D

Page | 18

Onto Amsterdam

Visit Holland in a

miniature

Visit keukenhof, the

beautiful tulip gardens, till

20th

May. From 21st May

onwards, visit Volendam,

an enchanting traditional

town of Holland.

Explore Amsterdam on

Canal Cruise

Netherland

1

B,L,D

Paris- City Tour,

Guided Tour of the

magnificent Chateau of

Chantilly.

Eiffel Tower (3rd

Level).

The Lido Show

France

1

B,L,D

Versailles Palace.

Visit Louvre Museum.

Visit cruise on river seine.

OR

Disney Park or Disney

Studio

Romantic cruise on river

seine

France

1

B,L,D

Onto London.

Madame Tussaud’s Wax

Museum.

Ride the London Eye.

London

1

B,L,D

London- Guided Tour

including the Changing of

Guards.

Entrance to the Tower of

London

Lord’s Cricket Ground.

1

B,L,D

1 B

*B = Breakfast, L = Lunch, D = Dinner

Hotel Details: Standard

HOTELS (Same or Similar)

CITY

RATING

Hotel Holiday Inn/ Marriott Rome 5*/4*/3*

Hotel Wallart Art/ Hotel Star

Vespucci/ Delta

Prato/ Pisa/ Florence or

similar

5*/4*/3*

Hotel Sheraton/ Crown Plaza/

Page | 19

NH Padova or Similar 5*/4*/3*

Hotel Grauer Baer/ Ramada/

Bon Alpina

Innsbruck or similar

5*/4*/3*

Hotel Radisson/ Schweizerhof/

Ramada

Central Switzerland

5*/4*/3*

Hotel Renaissance/ Radisson/

Novotel

Zurich/ Central Switzerland

5*/4*/3*

Hotel Park Inn/ Mercure/

Ramada

In Frankfurt/ Mainz/

Mannheim or similar

5*/4*/3*

Hotel Novotel/ Ramada/

Scandic (Hilton)

Antwerp/ Brussels

5*/4*/3*

Hotel Radisson/ Marriott/

Mercure/ Novotel

Paris

5*/4*/3*

Hotel Thistle/ Park/ Copthrone/

Marriot

London

5*/4*/3*

Package Rates

Departure From Per Adult on Twin Share Per Child Without Bed

(Below 12 years)

Ex-Mumbai INR 1,15,000+ EUR 2000 INR 1,12,000 + EUR 1100

Ex-Delhi INR 1,17,000 + EUR 2000 INR 1,13,000 + EUR 1100

Ex-

Chennai/Ahmedabad/Bangaluru/

Hyderabad/

INR 1,22,500 + EUR 2000

INR 1,19,000 + EUR 1100

Ex-Kolkata INR 1,22,500 + EUR 2000 INR 1,22,000 + EUR 1100

Single Room Supplement: EUR 600

Triple Room Reduction: NIL

Conclusion

Looking at all the facilities in terms of itineraries, hotel facilities and standards, tour stay

package, daily meals I could conclude that MMT was giving a good deal to its customers and is a

better option than any other organization in terms of overall facilities. This project was just to

mark a comparison between three companies. Apart from this project I also learned about

performance appraisal that the organization is practicing. The organization records their daily

sales and matches with their expected target. Besides a daily morning meeting with the regional

head gave me an idea of how well the organizational activities are being taken into consideration.

Despite being a 10 hours long working day I used to enjoy my work as each day was a new

experience and new learning to me.