Post on 07-Jul-2018
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MANAJEMEN MUTUMANAJEMEN MUTU
OLEH :BU HERA
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KESADARAN MUTUKESADARAN MUTU
(Quality Aware)(Quality Aware)
Awareness
Interest
Desire
Adoption
PROSES PENGADOPSIAN MUT
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MENGAPAMENGAPA
MUTUMUTU
PERUBAHANPERUBAHANTUNTUTAN PASIENTUNTUTAN PASIEN
Faktor !aktor lai" #a$Peru%a&a" 'aa 'e"yakit%$Tata"a" eko"oi u"ia*$Ko'eti+i 'u+ke+a+ a" rua&+akit$Kea,ua" te&"olo-ie$Ke%i,aka" %ia"- ke+e&ata"
Mutu aala& #.$Ti"-kat ke+e'ur"aa" %ara"- a" ,a+a
/$0e%a+ ari keru+aka" atau *a*at1$Ke+e+uaia" &ara'a" e"-a" ke"yataa"2$Meua+ka" *u+toer 3 'a+ie" (*e'at4 ua&4 "yaa"4%era"!aat a" ter,a"-kau)
5$Ko"+i+te" a" +e+uai +ta"ar (%aik "a+io"al au'u"i"ter"a+io"al
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MUTU JASA KESE6ATANMUTU JASA KESE6ATAN
Jo+e' M$ Jura"
777 Quality relate+ to t&e e8aluatio" o! a 'rou*t or+er8i*e to it+ a%ility to satisfy a -i8e" "ee$
Quality i+ +ati+!yi"- *u+toer9+ e:'e*tatio"+ a"
u"er+ta"i"- t&eir "ee a" !uturere;uiree"t+
itness for !se p!rpose"#e$o$o%an !nt!% pe&a%aian'
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PARADIGMA MUTU PE
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Ko"+e'
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?o"to& A'lika+i # Pelaya"a" i rua"- rawat i"a'ke"*a"a 6u+aa Rua& Sakit Jatiwa"-i
INDIKATOR MUTU (Jae+INDIKATOR MUTU (Jae+
S$Ro%ert)S$Ro%ert)No Indi%ator Arti )aria*e+. A8aila%ility Keter+eiaa" ,e"i+
laya"a" +e+uaike%utu&a" a+yarakat
• rua"- rawat i"a''e"yakit ,a"tu"-• rua"- rawat i"a''e"yakit 'aru@'aru• rua"- rawat i"a'
k&u+u+ a"ak@a"ak/ A**e+a%ility Keua&a" a+yarakat
u"tuk ea"!aatka"laya"a" ya"- aa
• Jarak ari rua&'a+ie" ke rua& +akit• Alat tra"+'orta+i ya"-ter+eia %a-i 'a+ie"u"tuk ke rua& +akit• 0e+ar tari! 3 %iayau"tuk %ero%at kerua& +akit
1 A''ro'riate A+'ek +ta"ar'elaya"a" %a-i 'a+ie"
• Pro+eur 'elaya"a"ya"- i %erika" 'aa
'a+ie"• aktu tu"--u 'a+ie"
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ASPEK MUTUASPEK MUTU
Moel Mutu a" Ke'ua+a" #
KEPUASAN
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Ke'ua+a" a'at ili&at ariKe'ua+a" a'at ili&at ari
ti-a a+'ek (1P) yaitu #ti-a a+'ek (1P) yaitu #
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QUA