MANAJEMEN MUTU_1

8/18/2019 MANAJEMEN MUTU_1

1/11

MANAJEMEN MUTUMANAJEMEN MUTU

OLEH :BU HERA


2/11

KESADARAN MUTUKESADARAN MUTU

(Quality Aware)(Quality Aware)

Awareness

Interest

Desire

Adoption

PROSES PENGADOPSIAN MUT


3/11

MENGAPAMENGAPA

MUTUMUTU

PERUBAHANPERUBAHANTUNTUTAN PASIENTUNTUTAN PASIEN

Faktor !aktor lai" #a$Peru%a&a" 'aa 'e"yakit%$Tata"a" eko"oi u"ia*$Ko'eti+i 'u+ke+a+ a" rua&+akit$Kea,ua" te&"olo-ie$Ke%i,aka" %ia"- ke+e&ata"

Mutu aala& #.$Ti"-kat ke+e'ur"aa" %ara"- a" ,a+a

/$0e%a+ ari keru+aka" atau *a*at1$Ke+e+uaia" &ara'a" e"-a" ke"yataa"2$Meua+ka" *u+toer 3 'a+ie" (*e'at4 ua&4 "yaa"4%era"!aat a" ter,a"-kau)

5$Ko"+i+te" a" +e+uai +ta"ar (%aik "a+io"al au'u"i"ter"a+io"al


4/11

MUTU JASA KESE6ATANMUTU JASA KESE6ATAN

Jo+e' M$ Jura"

777 Quality relate+ to t&e e8aluatio" o! a 'rou*t or+er8i*e to it+ a%ility to satisfy a -i8e" "ee$

Quality i+ +ati+!yi"- *u+toer9+ e:'e*tatio"+ a"

u"er+ta"i"- t&eir "ee a" !uturere;uiree"t+

itness for !se p!rpose"#e$o$o%an !nt!% pe&a%aian'


5/11

PARADIGMA MUTU PE


6/11

Ko"+e'


7/11

?o"to& A'lika+i # Pelaya"a" i rua"- rawat i"a'ke"*a"a 6u+aa Rua& Sakit Jatiwa"-i

INDIKATOR MUTU (Jae+INDIKATOR MUTU (Jae+

S$Ro%ert)S$Ro%ert)No Indi%ator Arti )aria*e+. A8aila%ility Keter+eiaa" ,e"i+

laya"a" +e+uaike%utu&a" a+yarakat

• rua"- rawat i"a''e"yakit ,a"tu"-• rua"- rawat i"a''e"yakit 'aru@'aru• rua"- rawat i"a'

k&u+u+ a"ak@a"ak/ A**e+a%ility Keua&a" a+yarakat

u"tuk ea"!aatka"laya"a" ya"- aa

• Jarak ari rua&'a+ie" ke rua& +akit• Alat tra"+'orta+i ya"-ter+eia %a-i 'a+ie"u"tuk ke rua& +akit• 0e+ar tari! 3 %iayau"tuk %ero%at kerua& +akit

1 A''ro'riate A+'ek +ta"ar'elaya"a" %a-i 'a+ie"

• Pro+eur 'elaya"a"ya"- i %erika" 'aa

'a+ie"• aktu tu"--u 'a+ie"


8/11


9/11

ASPEK MUTUASPEK MUTU

Moel Mutu a" Ke'ua+a" #

KEPUASAN


10/11

Ke'ua+a" a'at ili&at ariKe'ua+a" a'at ili&at ari

ti-a a+'ek (1P) yaitu #ti-a a+'ek (1P) yaitu #


11/11

QUA

MANAJEMEN MUTU_1

Documents

Transcript of MANAJEMEN MUTU_1