Supported Operating Environment - Genesys Documentation

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System Level Guides Current

Supported Operating Environment

7/20/2022

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Table of ContentsSupported Operating Environment Reference 5Product List 8

Billing Data Server 10Composer 12CSTA Connector for BroadSoft BroadWorks 18CX Contact 22Decisions 26eServices 29Framework 51Genesys Administrator Extension 88Genesys Agent Scripting 95Genesys Intelligent Automation (formerly GAAP) 99Genesys Co-browse 103Genesys Customer Experience Insights 107Genesys Desktop 114Genesys Info Mart 119Genesys Interaction Recording 125Genesys Interactive Insights 137Genesys IVR SDK 146Genesys Knowledge Center 150Genesys Media Server 155Genesys Mobile Services 166Genesys Predictive Routing 171Genesys Pulse 174Genesys Quality Management (Zoom) 181Genesys Rules System 185Genesys Skills Management 192Genesys Softphone 199Genesys Video Gateway 206Genesys Voice Platform 211Genesys Voice Platform Studio 220Genesys Voice Platform Voice Application Reporter 222Genesys Web Engagement 225Genesys WebRTC Service 231Genesys Widgets 240

Gplus Adapter for Microsoft CRM 243Gplus Adapter for SAP Analytics 245Gplus Adapter for SAP CRM 249Gplus Adapter for SAP Data Access Component 253Gplus Adapter for SAP ERP 257Gplus Adapter for SAP ICI Multi-Channel 261Gplus Adapter for Siebel CRM 265intelligent Workload Distribution 271Interaction Concentrator 279Interaction SDK 304IVR Interface Option 311License Reporting Manager 317LivePerson Adapter 322Load Distribution Server 326Messaging Apps/Social Engagement 331Multimedia Connector for Skype for Business 338Network SIP Server 344Network T-Server ATT 348Network T-Server GenSpec 353Network T-Server ISCP 357Network T-Server MCI 361Network T-Server NGSN 365Network T-Server Sprint 369Orchestration Server 373Outbound Contact 393Pulse Advisors (formerly Performance Management Advisors) 398Real-Time Metrics Engine 405Platform SDK 411SIP Endpoint SDK 420SIP Feature Server 423SIP Server 426SIP Proxy 447Solution Reporting (CCPulse+ and Contact Center Analyzer) 456SpeechMiner 461Stream Manager 470T-Server Aastra MX-ONE 474T-Server Alcatel A4400/OXE 478

T-Server Avaya Communication Manager 483T-Server Avaya TSAPI 488T-Server Cisco Unified Communications Manager 492T-Server CSTA Connector 498T-Server for Mitel MiVoice 5000 502T-Server for NEC NEAC/APEX 505T-Server for Nortel Communication Server 2000/2100 510T-Server for Siemens HiPath 4000 CSTA III 515UC Connector 520Universal Contact Server 523Universal Routing 528Voice Treatment Option 567Web Services and Applications 569Workforce Management 574Workspace Desktop Edition 590Workspace SIP Endpoint 595

Major Upgrade 599Java Support 600Discontinued Support 609Virtualization Platform Support 611About This Guide 623

How to Read the Tables in the Supported Operating Environment 626Drilling Down in the SOE 629

Supported Operating EnvironmentReferenceLink to videoThis reference provides system-level information about the operating environments (system,databases, and other support) for Genesys Engage on-premises products.

For information about other deployment methods, refer to Genesys Engage cloudand cloud private edition.

ImportantOf particular note:

• Genesys support for below platform versions ends when respective vendors declare Endof support. For information, see Discontinued Support.

• For virtualization support information, see Virtualization Platform Support.• For information on Java support, see Java Support.• Selective products (9.x version) support Docker and Kubernetes, and the supported

supported operating environments may vary from 8.x versions. Refer to the respectiveDeployment Guides for details. For example, see CX Contact, Web Services andApplications, Customer Experience Insights.

OS

Link to video

Browsers

Link to video

Database

Supported Operating Environment Reference

Supported Operating Environment 5

https://player.vimeo.com/video/256123612?title=0&byline=0&portrait=0

https://docs.genesys.com/Documentation/CXC/latest/CXCDep/Prereq

https://docs.genesys.com/Documentation/HTCC/latest/Dep/Prerequisites

https://docs.genesys.com/Documentation/HTCC/latest/Dep/Prerequisites

https://docs.genesys.com/Documentation/GCXI/latest/Dep/DockerInstall

https://docs.genesys.com/Special:RunQuery/SOE_OS_Query?SOE_Query%5BQueryVersion%5D=Current&useskin=soe

https://docs.genesys.com/Special:RunQuery/SOE_Browser_Query?SOE_Browser_Select%5BQueryVersion%5D=Current&useskin=soe

Link to video

IPv6

Link to video

Find a Product

Links to product pages in this guide:

•• Billing Data Server• Composer• CSTA Connector for

BroadSoftBroadWorks

• CX Contact• Decisions• eServices• Genesys Intelligent

Automation(formerly GAAP)

• Genesys Co-browse• Genesys Customer

Experience Insights• Genesys

AdministratorExtension

• Genesys AgentScripting

• Genesys Desktop• Genesys Info Mart• Genesys Interaction

Recording• Genesys Interactive

Insights• Genesys IVR SDK• Genesys Knowledge

Center• Genesys Media

Server• Genesys Mobile

Services• Genesys Pulse• Genesys Quality

Management(Zoom)

• Genesys RulesSystem

• Genesys SkillsManagement

• Genesys Softphone• Genesys Video

Gateway• Genesys Voice

Platform• Genesys Voice

Platform Studio• Genesys Web

Engagement• Genesys WebRTC

Service• Genesys Web

Services andApplications

• Genesys Widgets• Gplus Adapter for

Microsoft CRM• Gplus Adapter for

SAP Analytics

• Gplus Adapter forSAP CRM

• Gplus Adapter forSAP Data AccessComponent

• Gplus Adapter forSAP ERP

• Gplus Adapter forSAP ICI Multi-Channel

• Gplus Adapter forSiebel CRM

• Genesys PredictiveRouting

• Genesys VoicePlatform VoiceApplication Reporter

• InteractionConcentrator

• Interaction SDK• IVR Interface Option• intelligent Workload

Distribution• License Reporting

Manager• LivePerson Adapter• Load Distribution

Server• Messaging Apps/

Social Engagement• Multimedia

Connector for Skypefor Business

• Network SIP Server• Network T-Server

ATT• Network T-Server

GenSpec• Network T-Server

ISCP• Network T-Server

MCI• Network T-Server

NGSN• Network T-Server

Sprint• Orchestration Server• Outbound Contact• Platform SDK• Pulse Advisors

(formerly PMA)• Real-Time Metrics

Engine• SIP Endpoint SDK• SIP Feature Server• SIP Proxy• SIP Server• Solution Reporting

(CCPulse+ and CCAnalyzer)



https://docs.genesys.com/Special:RunQuery/SOE_DB_Query?SOE_DB_Query%5BQueryVersion%5D=Current&useskin=soe

https://docs.genesys.com/Special:RunQuery/SOE_IPV6_Query?useskin=soe

• SpeechMiner• Stream Manager• T-Server Aastra MX-

ONE• T-Server Alcatel

A4400/OXE• T-Server Avaya

CommunicationManager

• T-Server Avaya

TSAPI• T-Server Cisco

UnifiedCommunicationsManager

• T-Server CSTAConnector

• T-Server MitelMiVoice 5000

• T-Server NEC NEAX/APEX

• T-Server NortelCommunicationServer 2000/2100

• T-Server SiemensHiPath 4000 CSTA III

• UC Connector• Universal Contact

Server• Universal Routing• Voice Treatment

Option• Workforce

Management• Workspace Desktop

Edition• Workspace SIP

Endpoint



Product List

ImportantGenesys support for below platform versions ends when respective vendors declareend of support. For information, see Discontinued Support.

•• Billing Data Server• Composer• CSTA Connector for BroadSoft

BroadWorks• CX Contact• Decisions• eServices• Genesys Intelligent

Automation (formerly GAAP)• Genesys Co-browse• Genesys Customer

Experience Insights• Genesys Administrator

Extension• Genesys Agent Scripting• Genesys Desktop• Genesys Info Mart• Genesys Interaction

Recording• Genesys Interactive Insights• Genesys IVR SDK• Genesys Knowledge Center• Genesys Media Server• Genesys Mobile Services• Genesys Pulse• Genesys Quality Management

(Zoom)• Genesys Rules System

• Genesys Skills Management• Genesys Softphone• Genesys Video Gateway• Genesys Voice Platform• Genesys Voice Platform

Studio• Genesys Web Engagement• Genesys WebRTC Service• Genesys Web Services and

Applications• Genesys Widgets• Gplus Adapter for Microsoft

CRM• Gplus Adapter for SAP

Analytics• Gplus Adapter for SAP CRM• Gplus Adapter for SAP Data

Access Component• Gplus Adapter for SAP ERP• Gplus Adapter for SAP ICI

Multi-Channel• Gplus Adapter for Siebel CRM• Genesys Predictive Routing• Genesys Voice Platform Voice

Application Reporter• Interaction Concentrator• Interaction SDK• IVR Interface Option• intelligent Workload

Distribution

• License Reporting Manager• LivePerson Adapter• Load Distribution Server• Messaging Apps/Social

Engagement• Multimedia Connector for

Skype for Business• Network SIP Server• Network T-Server ATT• Network T-Server GenSpec• Network T-Server ISCP• Network T-Server MCI• Network T-Server NGSN• Network T-Server Sprint• Orchestration Server• Outbound Contact• Platform SDK• Pulse Advisors (formerly PMA)• Real-Time Metrics Engine• SIP Endpoint SDK• SIP Feature Server• SIP Proxy• SIP Server• Solution Reporting (CCPulse+

and CC Analyzer)• SpeechMiner• Stream Manager

Product List


• T-Server Aastra MX-ONE• T-Server Alcatel A4400/OXE• T-Server Avaya

Communication Manager• T-Server Avaya TSAPI• T-Server Cisco Unified

Communications Manager• T-Server CSTA Connector

• T-Server Mitel MiVoice 5000• T-Server NEC NEAX/APEX• T-Server Nortel

Communication Server 2000/2100

• T-Server Siemens HiPath 4000CSTA III

• UC Connector

• Universal Contact Server• Universal Routing• Voice Treatment Option• Workforce Management• Workspace Desktop Edition• Workspace SIP Endpoint

Product List


Billing Data Server

ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.

Supported Operating Systems

Billing Data Server SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0.0

Linux Red Hat EnterpriseLinux 7 9.0.0

Linux Red Hat EnterpriseLinux 8 100.0+

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Product List Billing Data Server


Supported Virtualization Platforms

TipSee the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Product List Billing Data Server


ComposerGeneral Information - ComposerComposer is the new name for Composer Voice starting with Release 8.0.2.



Product List Composer


OS Family OS Release ConditionsMac Mac OS X 10.0 8.1.3 - 8.1.300.78

Windows Windows 10 8.1.4+ Support starting with version8.1.420.14.

Windows Windows 7 8.0.4+

Composer 8.0.4 is supported onWindows 7, 32-bit only. Composer8.1 is supported on Windows 7,32-bit and Windows 7, 64-bitcompatibility mode.

Windows Windows 8 8.1.4Windows Windows Server 2008 8.0.4+

Windows Windows Server 2012 8.1.4+ Support starting with version8.1.400.35.

Windows Windows Server 2016 8.1.5+ Support starting with version8.1.500.03

Windows Windows Server 2019 8.1.5+ Support starting with version8.1.561.29.

OS Family OS Release Conditions



Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.

Component Browser Release Conditions/Limitations

Composer Firefox ESR 8.0.2+

Composer Microsoft IE 8.1.4 IE11 is approaching EOLJune 2022.


Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.

• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.

• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.

Database Release Conditions/LimitationsMS SQL Server 2008 8.0.2+MS SQL Server 2012 8.1.4+ Support starts with 8.1.420+MS SQL Server 2016 8.1.450.20MS SQL Server 2016 Cluster 8.1.450.20MS SQL Server 2017 (Windows) 8.1.450+ Support starts with 8.1.450.33



Database Release Conditions/LimitationsMS SQL Server 2019 8.1.5+ Support starts with 8.1.561.29.

Oracle 11g 8.0.2+ Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.1.5+ Support starts with 8.1.510.12Oracle 12c R2 8.1.450.20Oracle 19c 8.1.4+ Support starts with 8.1.561.24.Oracle 19c RAC 8.1.4+ Support starts with 8.1.561.24.




Notes:

• Release Support numbers refer to Composer.

Component Release Interface ConditionsComposer no support Interaction ServerComposer no support License Server

Composer no supportManagementFrameworkConfiguration Server/Proxy

Composer no support SIP Server/T-Server





Prerequisites

Notes:

• Starting with Composer 8.0.3, Genesys does not recommend specific Web applicationservers for use with Composer. For more information, as well as minimum Webapplication, please refer to the Composer 8.1 Deployment Guide accessible using theComposer page.

Composer - Prerequisites

Third-PartyComponent

Prerequisites

Acquired byCustomer Provided by Genesys Conditions/

Limitations

Third-Party Component Prerequisites

Microsoft .NETFramework 2.0 Yes No

Release: 8.0-8.1.4Required for design-time compilation. In8.1.500.03, this is nolonger required if .NETFramework 4.7.2 isused.


Release: 8.1+A prerequisite for run-time execution.However, starting with8.1.5, .NET Framework4.7.2 can be used.

Microsoft .NETFramework 4.7.2 Yes No Release: 8.1.5+



Composer - Prerequisites

OpenJDK 11 Yes No

Release: 8.1.5Note the following:

• Starting withComposer version8.1.550.08

• Supported only forruntime deploymentand execution ofWAR files

OpenJDK 8 Yes No


• Starting withComposer version8.1.550.08

• Supported in bothruntime and designtime environments

Oracle Java 7 Runtime(JRE) Yes No Release: 8.1+

Oracle Java 8 Runtime(JRE) Yes No

Release: 8.1.4+Starting with8.1.410.14.

Web Server

Apache/Tomcat 7 Yes No Release: 8.1.420+Apache/Tomcat 8.5+ Yes No Release: 8.1.450.20



CSTA Connector for BroadSoft BroadWorks



Product List CSTA Connector for BroadSoft BroadWorks


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat

distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.




Linux Red Hat EnterpriseLinux 7 8.1.1+

Windows Windows Server 2012 8.1+ Starting with version8.1.103

Windows Windows Server 2016 8.1+ Starting with version8.1.109.00

Windows Windows Server 2019 8.1+ Starting with version8.1.110.04


Supported Browsers












Prerequisites



CX Contact



CX Contact SupportOS Family Operating System Release Conditions


Each Virtual Machinemust run Red HatEnterprise Linux 7.064-bit as a guestoperating system.

Supported Browsers


CX Contact Google Chrome 9.0+You must use the latestversion of Chrome asthe UI browser.

CX Contact Microsoft Edge 9.0+ 2020 release


Database Release Conditions/Limitations

Elasticsearch 9.0+ Elasticsearch Cluster 7.5.x isrequired.

Product List CX Contact


Database Release Conditions/LimitationsPostgreSQL 13 9.0.0+ Starting with 9.0.026.03







Prerequisites

CX Contact - Prerequisites





Prerequisites


Limitations


Docker Yes No

Release: 9.0+Docker 17.03.2-ce, withCX Contact Dockerimages stored in theDocker registry.

Elasticsearch Yes NoRelease: 9.0+Elasticsearch Cluster7.5.x is required.

Genesys corecomponents No Yes

Release: 9.0+Note the following:

• Supports Genesys8.1 and 8.5 corecomponents.

• CX Contactcomponents operatewith Genesys coreservices on the backend. It's expectedthat all voice-processingcomponents (VoiceVM and sharedservices such asGVP) are deployedand running. InGenesys Engagecloud, Cloud Contactcan operate withmultiple voicetenants andcomprises a sharedservice.

Genesys Web Services9.0 No Yes Release: 9.0+

Kubernetes 1.11.1+ Yes No Release: 9.0+NFS shared file system Yes No Release: 9.0+PostgreSQL 13 Yes No Release: 9.0.0+




Starting with 9.0.026.03

Redis 6.0+ cluster Yes NoRelease: 9.0+Enterprise Redis withpersistence isrecommended.

SFTP Server Yes NoRelease: 9.0+(Optional) Use whenautomation capabilitiesare required.

Third-party LoadBalancer Yes No

Release: 9.0+F5 or functionallycomparable hardware orsoftware load balancer.

Virtual Machines Yes No


• Each machine shouldrun Red HatEnterprise Linux 7.064-bit as a guest OSand have at least 8CPU cores and 16GB RAM minimum(32 GB RAMrecommended), 100GB HDD minimum.

• All VMs running CXContact componentsshould belong to thesame local networksegment and beinterconnected sothat all componentscan communicateover the network.DNS must bepresent in thenetwork and allowfor namesresolution. CXContact componentsalways use FQDNs(not IP addresses) toestablishcommunication toeach other.



Decisions



Decisions Clients SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.100+Windows Windows 7 8.5.100+Windows Windows 8 8.5.100+

Decisions Servers (DB and DataBus) SupportOS Family Operating System Release Conditions

Windows Windows Server 2008 8.5.100+Windows Windows Server 2012 8.5.100+

Supported Browsers



Notes:

Product List Decisions


• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.

• Cluster configuration (for example, Microsoft SQL Cluster, Oracle RAC, etc) are notsupported unless specifically listed below.


• For MS SQL Server, Enterprise Edition is recommended, especially for largedeployments; however, Standard Edition is the minimum requirement.


Database Release Conditions/LimitationsMS SQL Server 2008 8.5.100+MS SQL Server 2012 8.5.100+MS SQL Server 2014 8.5.100+MS SQL Server 2016 8.5.100+









Prerequisites

Decisions - Prerequisites


Prerequisites


Limitations

Web Server

Microsoft .NETFramework 4.5 Yes Yes



eServices

Important• Genesys support for the platform versions mentioned on this page ends when the

respective vendors declare End of Support. For more information, see DiscontinuedSupport.

• Please note the following:• Messaging Apps and Social Engagement information was moved to the Messaging Apps/

Social Engagement SOE page.• Universal Contact Server information was moved to the Universal Contact Server SOE

page.


Bot Gateway Server SupportOS Family Operating System Release Conditions

Linux Red Hat EnterpriseLinux 7 9.0+ Supported starting with

9.0.004.08.


9.0.008.05.

Windows Windows Server 2012 9.0+ Supported starting with9.0.004.08.



Content Analyzer (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.305+

Linux Red Hat EnterpriseLinux 5 8.5.0 - 8.5.2

Supported for use onKernel Virtual Machine(KVM) starting with8.5.300.09.

Linux Red Hat Enterprise 8.5.1 - 8.5.2

Product List eServices


OS Family Operating System Release ConditionsLinux 6

Linux Red Hat EnterpriseLinux 7 8.5.305+ Supported starting with

8.5.305.03


9.0.001.04.Windows Windows Server 2008 8.5.0 - 8.5.2

Windows Windows Server 2012 8.5 - 9.0 Support discontinued asof 9.0.001.03.

Windows Windows Server 2016 8.5.305+


eServices Manager (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.3 Support starting with8.5.301.09.










eServices Server Components Support

Notes:




• eServices server components include Classification Server, Chat Server, E-mail Server,Interaction Server, Interaction Server Proxy, SMS Server, and Training Server. It alsoincludes the following groups of servers: Web API (Web API Server, Web API Server forWebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)


• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.

• Web Collaboration is not supported on AIX.

OS Family Operating System Release Conditions

AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.0.2+

Supported by thefollowing:

• eServicescomponents aresupported beginningwith Release8.0.210.

• eServices WebAPIsupports AIX 7.1starting from 8.5+.

No longer supported by thefollowing components:

• Chat Server as of8.5.201.05

• Classification Serveras of 8.5.300.03

• E-mail Server as of8.5.200.02

• Interaction Server/Interaction ServerProxy as of 8.5.3

• Training Server as of8.5.305.01

Linux CentOS Linux 7 8.5.1+Supported byInteraction Server8.5.104.13

Linux CentOS Linux 7 8.5.2+ Supported by



OS Family Operating System Release ConditionsInteraction Server Proxy8.5.201.00+



• Chat Server startingwith 8.5.301.06

• Classification Serverstarting with8.5.300.03

• Training Serverstarting with8.5.305.01

Linux Oracle Linux 7 8.5.3+

Note the following:

• Classification Serverstarting with8.5.300.03, withOracle Linux 7,coupled withUnbreakableEnterprise KernelRelease 4.

• Chat Server, startingwith 8.5.306.03.


No longer supported by:

• Interaction Serverand InteractionServer Proxy as of8.5.2

• Interaction ServerCluster Plug-in forGAX as of8.5.200.08




RHEL 5 is still supportedby Email Server.

Linux Red Hat EnterpriseLinux 6 8.1.4+ Supported by the

following:




• eServices WebAPIsupports RHEL6starting from 8.5+

No longer supported by thefollowing:




• Interaction Server asof 9.0.001.07

• Interaction ServerProxy as of9.0.001.02

• Interaction ServerCluster Plug-in forGAX as of version9.0.000.00



Supported by following:


• Classification Serverstarting with8.5.300.03,including usage on aKernel VirtualizationMachine (KVM)

• E-mail Serverstarting with8.5.104.13

• Interaction Serverstarting with8.5.107.06

• Interaction ServerProxy starting with8.5.107.14






Supported by E-mailServer starting with8.5.200.02.


Supported by ChatServer starting with8.5.314.02



• Interaction Serverstarting with9.0.000.10.

• Interaction ServerProxy starting with9.0.000.03.

• Classification Serverstarting with9.0.000.07.

• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00.


Solaris Solaris SPARC 64-bit 10 7.6 - 8.1

Web API Server forWebLogic and Web APIServer for WebSpheresupports this through8.1.

Solaris Solaris SPARC 64-bit 10 7.6 - 8.5


• Interaction Server/Interaction ServerProxy supports thisthrough 8.5.2

• Classification Serversupports thisthrough 8.5.2

• Email Serversupports thisthrough 8.5.1

• Training Serversupports thisthrough 8.5.1

• Chat Server supports




this through 8.5.1• SMS Server supports

this through 8.5.1• Web API Server

supports thisthrough 8.5.1

Windows Windows Server 2008 8.1+

No longer supported bythe following:




• Interaction Serverand InteractionServer Proxy as of8.5.2


• Interaction ServerCluster Plug-in forGAX as of version9.0.000.00




No longer supported by thefollowing:





Windows Windows Server 2016 8.5+ Supported by thefollowing:










• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00

Windows Windows Server 2019 8.5.3


• Chat Sever startingwith 8.5.314.02











• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00

Knowledge Manager (Legacy) SupportOS Family Operating System Release Conditions

Windows Windows 7 8.0.1+Windows Windows Server 2008 8.0.1-8.5.1

Privacy Manager (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions




Linux Red Hat EnterpriseLinux 6 8.5.1 - 8.5.300 Supported starting with

8.5.300.10.


Support starting with8.5.300.10, includinguse on a KernelVirtualization Machine(KVM).






Supported Browsers



Notes:

• For browser support information of Genesys Widgets, see Supported OperatingEnvironment: Genesys Widgets.


Content Analyzer(Plugin for GenesysAdministratorExtension)

Firefox ESR 8.5.2+


Google Chrome 8.5.2+


Microsoft EdgeChromium 9.0.0+ Starting with version

9.0.001


Microsoft IE11 8.5.2+

eServices Manager(Plugin for GenesysAdministratorExtension)

Firefox ESR 8.5+ Tested with version 46


Google Chrome 8.5+



9.0.002


Microsoft IE11 8.5+

Interaction ServerCluster (Plugin forGenesys AdministratorExtension)

Firefox ESR 8.5.1+ Minimum supportedversion: 38

Interaction ServerCluster (Plugin forGenesys AdministratorExtension)

Google Chrome 8.5.1+ Minumum supportedversion: 44

Interaction Server Microsoft IE11 8.5.1+




Cluster (Plugin forGenesys AdministratorExtension)Privacy Manager (Pluginfor GenesysAdministratorExtension)

Firefox ESR 8.5.1+

Privacy Manager (Pluginfor GenesysAdministratorExtension)

Google Chrome 8.5+



9.0.001


Microsoft IE11 8.5+


Notes:




Cassandra 2 8.5.1 - 8.5.3 Not supported by Chat Serverstarting with 8.5.314.02.

Cassandra 3.11 8.5.3+Supported in high availabilitymode by Chat Server startingwith 8.5.307.04.

IBM DB2 10 8.1.4+ Not supported by InteractionServer starting from 8.5.2.

IBM DB2 9.7 8.1+ Not supported by InteractionServer starting with 8.5.2.




MS SQL Server 2008 8.0.1+ Not supported by InteractionServer starting with 8.5.2.

MS SQL Server 2012 8.5+ Not supported by InteractionServer starting with 8.5.2.

MS SQL Server 2012 Cluster 8.5+

Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Not supported byInteraction Server andInteraction Server Proxy startingfrom 8.5.2.

MS SQL Server 2014 8.5.1+ Supported by Interaction Serverstarting with 8.5.108.05.

MS SQL Server 2014 Cluster 8.5.1+Supported by Interaction Serverstarting with 8.5.108.05. Alsosupports AlwaysOn capability.

MS SQL Server 2016 8.5+ Supported by Interaction Serverstarting with 8.5.201.05.

MS SQL Server 2016 Cluster 8.5.1+Supported by Interaction Serverstarting with 8.5.201 withAlwaysOn capability.

MS SQL Server 2017 8.5.3 Supported by Interaction Serverstarting with 8.5.300.07.

MS SQL Server 2019 8.5.3+ Supported by Interaction Serverstarting with 8.5.306.04

MS SQL Server 2019 Cluster 8.5.3+Supported by Interaction Serverstarting with 8.5.306.04 withAlwaysOn capability.

Oracle 11g RAC 8.1+

SCAN is not supported. Oracle11g RAC is supported byInteraction Server 8.1.2+. Oracle11g Rel 1 and Rel 2 aresupported. Not supported byInteraction Server starting with8.5.2.

Oracle 12c R1 8.5+Oracle 12c R1 RAC 8.5+ SCAN is not supported.

Oracle 12c R2 8.5.3 Supported by Interaction Serverstarting with 8.5.2.

Oracle 12c R2 RAC 8.5.3Supported by Interaction Serverstarting with 8.5.2. SCAN is notsupported.

Oracle 18c 8.5.3+ Interaction Server - Lastsupported version: 9.0.003.06

Oracle 18c RAC 8.5.3+Interaction Server - Lastsupported version: 9.0.003.06.SCAN is not supported.

Oracle 19c 8.5.3+ Supported by Interaction Server



Database Release Conditions/Limitationsstarting with 8.5.307.02.

Oracle 19c RAC 8.5.3+

Supported by Interaction Serverstarting with 8.5.307.02. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.

PostgreSQL 10 8.5.2+ Supported by Interaction Serverstarting with 8.5.2.

PostgreSQL 12 9.0.0+ Supported by Interaction Serverstarting with 9.0.003.06.

PostgreSQL 9 8.5.1+

Limited PostgreSQL support willbe available for UCS andInteraction Server starting with8.5.x (2015). Please see releasenotes. Last supported version:9.0.004.07

PostgreSQL 9.6 8.5.2+ Interaction Server - Lastsupported version: 9.0.004.07




Notes:

• Release Support numbers refer to eServices.

Component Release Interface ConditionseServices 8.1 Interaction ServereServices 8.1.3+ E-mail ServereServices no direct interface License Server



Component Release Interface ConditionseServices no direct interface SIP Server/T-Server



Prerequisites

Bot Gateway Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No Release: 9.0+Oracle Java 8Developer's Kit (JDK),OpenJDK 8

Yes No Release: 9.0+

Transport Layer Security1.2 Yes No Release: 9.0+

Classification Server - Prerequisites



Classification Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No Release: 9.0+Starting with 9.0.000.02

Oracle Java 7Developer's Kit (JDK) Yes No

Release: 8.1.3 - 8.5.3Discontinued as ofDecember 11, 2018.

Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.1+


Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites


Prerequisites


Limitations

Genesys Administrator Extension

8.5.220.25-8.5.260.XX No YesRelease: 8.5.2Tested with GAX8.5.220.25

8.5.290.09 + No Yes


• Tested with GAX8.5.290.09



• New text

8.5.290.09-9.0.001.XX No Yes Release: 8.5.3



Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Note the following:



Digital Messaging Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 9.1+Support starts with9.1.002.02.

Email Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 8.5.1+Support starts with8.5.106.01.

Oracle Java 7 Yes NoRelease: 8.1.4 - 8.5.1Discontinued as of June28, 2019.

Oracle Java 8 Yes NoRelease: 8.5.1+Support starts with8.5.103.11.



eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites


Prerequisites


Limitations


GAX 8.5.210.10 - GAX8.5.260.xx No Yes Release: 8.5.1

GAX 8.5.220.25 - GAX8.5.260.xx No Yes Release: 8.5.2

GAX 8.5.240.19 - GAX8.5.260.xx No Yes Release: 8.5.300.09 -

8.5.301.09

GAX 8.5.270.06 No YesRelease: 8.5.3Support starts with8.5.302.02.

GAX 8.5.290.09 - GAX9.0.001.xx No Yes Release: 9.0.000.09

GAX 8.5.290.09 - GAX9.0.001.xx No Yes

Release: 8.5.3Supports starts with8.5.304.10.

GAX 8.5.290.09 - GAX9.0.101.xx No Yes Release: 9.0.001.08 -

9.0.003.03

GAX 8.5.290.09+ No YesRelease: 9.0Support starts with9.0.003.05.

Interaction Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 8.5.3Note the following:



Interaction Server - Prerequisites

• Starting with8.5.302.12

• Required only for thefollowing optionalfunctionalities• JMS and Kafka

Capture Points• XML

transformations• JMS and Groovy

Event Loggers

OpenJDK 8 Yes No



• Required only for thefollowing optionalfunctionalities• JMS and Kafka

Capture Points• XML

transformations• JMS and Groovy

Event Loggers

Interaction Server Cluster (Plugin for Genesys Administrator Extension) -Prerequisites


Prerequisites


Limitations


GAX 8.5.240.19+ No Yes Release: 8.5.1+



Interaction Server Cluster (Plugin for Genesys Administrator Extension) -Prerequisites

GAX 9.0.001.37 No Yes Release: 9.0.0+GAX 9.0.101.29 No Yes Release: 9.0.0+


OpenJDK 11 Yes NoRelease: 8.5.2+Starting with version8.5.200.08

OpenJDK 8 Yes NoRelease: 8.5.2+Starting with version8.5.200.08


Knowledge Manager (Legacy) - Prerequisites


Prerequisites


Limitations

Third-Party Library Dependencies


Release: 8.5.0JDK 6 32-bit only, isused with 8.5.0 ofKnowledge Manager.


Release: 8.5.1JDK 7 is used with 8.5.1of Knowledge Manager.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites



Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites


Prerequisites


Limitations


8.5.240.19 - 8.5.260.XX No Yes


• Support starting with8.5.300.10


8.5.290.09 - 9.0.001.XX No Yes


• Support starts with8.5.305.01.



9.0.100 + No Yes


• Support starts with9.0.001.04.


GAX 8.5.210.10 -8.5.260.xx No Yes Release: 8.5.1

Training Server - Prerequisites

Third-Party Acquired by Provided by Genesys Conditions/



Training Server - Prerequisites

ComponentPrerequisites Customer Limitations


OpenJDK 11 Yes NoRelease: 9.0+Supported starting with9.0.000.07

Oracle Java 7Developer's Kit (JDK) Yes No Release: 7.6 - 8.5.1


Release: 8.5.1+Supported starting with8.5.110.03.

Web API Server (Legacy) - Prerequisites


Prerequisites


Limitations


Apache HTTP Server No Yes

Release: 7.2 - 8.0.11Apache HTTP Server 2.0(7.2 - 7.5) 2.2.4 (7.6)2.2.11 (8.0) 2.2.14(8.0.1+)

Apache Tomcat No Yes

Release: 7.2+Tomcat 5.5 with WebAPI7.2 Tomcat 6.0 withWebAPI 7.6+ Tomcat 7.0with WebAPI 8.5

BEA WebLogic Yes No

Release: 7.2 - 8.0.11BEA WebLogic 8.1 withWebAPI 7.2 - 7.6.1 BEAWebLogic 9.2 withWebAPI 8.0+

IBM WebSphere Yes NoRelease: AllIBM WebSphere 6.0 (7.2- 7.6.1); WebSphere 6.1



Web API Server (Legacy) - Prerequisites

(8.0+); WebSphere 7.0(8.1.0); WebSphere 8.5(8.1.2+)

Jetty Yes NoRelease: 8.5Jetty 8 and 9 supportedby WebAPI 8.5 only

Microsoft IIS Yes No

Release: 8.0.1+IIS 6.0 and IIS 7.0(8.0.1+) IIS is notsupported with WebAPI8.5

Oracle Java Developer'sKit (JDK) Yes No

Release: AllJDK 1.4.2 (7.0.1 - 7.6.1);JDK 1.5 (7.6); JDK 1.6(8.0+); JDK 1.7 (8.5+)From Release 8.0.1, WebAPI Server supports theJDK version that isincluded in thesupported configurationWeb Server/ApplicationServer.

Oracle WebLogic Yes NoRelease: 8.5WebLogic 12cR3supported by WebAPI8.5 only

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBMWebSphere & HTTPServer

Yes NoRelease: 8.5WebAPI 8.5 supports AIX7.1, WebSphere 8.5, IBMSDK 1.7_64

Linux; Apache/Tomcat Yes NoRelease: 8.5WebAPI 8.5 supportsRHEL 6.5, Apache 2.4,Tomcat 6, 7

Solaris; Oracle; Apache/Tomcat; IBM WebSphereand HTTP Server; BEAWebLogic

Yes No

Release: 8.5WebAPI 8.5 supportsSolaris 10, Apache 2.4,Tomcat 6, 7, WebSphere8.5, WebLogic 12cR3



Framework



Product List Framework


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• With your Red Hat Linux subscription, be sure to download the following 32-bit compatibility libraries, as these must be installed before installing Genesys

components:• glibc.i686• libnsl.i686• libcrypt.i686• openssl-devel• compat-openssl10.i686• libxcrypt.i686• libstdc++.i686• libstdc++-devel.i686





Only supported by DBServer starting with8.1.301.18. Refer toManagementFramework Releasenotes for specificframework serverversions.


Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:

• ConfigurationDatabaseMaintenance Scripts8.5.100.19

• Configuration Server8.5.101.18

• Genesys SecurityPack on UNIX8.5.100.14

• Local Control Agent8.5.100.23

• Message Server8.5.100.14

• Solution ControlServer 8.5.100.26


Only supported by DBServer starting with8.1.302.05, coupledwith UnbreakableEnterprise KernelRelease 4.x. Refer to theManagementFramework ReleaseNotes for specificFramework serverversions.


Coupled withUnbreakable EnterpriseKernel Release 4.1, thisoperating system issupported by thefollowing componentsstarting with the versionspecified:





• Configuration DatabaseMaintenance Scripts8.5.100.22


• Genesys Security Packon UNIX 8.5.100.18



• Solution Control Server8.5.100.36







• Security Pack on UNIX8.5.100.10

• SNMP Master Agent8.5.100.07




• Configuration Server -8.5.101.50

• Database Server -





8.5.100.06• Local Control Agent -

8.5.100.36• Solution Control Server -

8.5.100.46• Security Pack on UNIX -

8.5.100.23• Message Server -

8.5.100.30• Configuration Database

Maintenance Scripts -8.5.100.24Refer to the informationmentioned about RedHat in the Notes columnabove.

Windows Windows 10 8.1+

Note the following:

• Support starts with8.1.101.

• Internet Explorer 11is required.

Windows Windows 10 8.1.3 Starting with 8.0.301.05Windows Windows Server 2012 8.1.100.06+Windows Windows Server 2012 8.1.3 Starting with 8.0.301.05Windows Windows Server 2012 8.1.3+


Note the following:• Support starts with

8.1.101.• Internet Explorer 11 is

required.

Windows Windows Server 2016 8.1.3 Starting with 8.0.301.05



• DB Server 8.1.301.16• Configuration Server

8.5.101.11












• DB Server 8.1.302.09• Genesys Security Pack

on UNIX 8.5.100.23• Local Control Agent

8.5.100.32• Message Server

8.5.100.25• Solution Control Server

8.5.100.40


Supported Browsers



Notes:





• Genesys Administrator 8.1+ does not require a database to operate. However, certainGenesys Administrator features do have access to databases, such as the Centralizedlogging and Outbound Contact. For these purposes, Genesys Administrator uses DBServer and, if a solution supports storing data in a particular database, GenesysAdministrator can access it through DB Server.


• Starting with release 8.5, all versions of Informix, and Sybase database support havebeen discontinued.


MS SQL Server 2012 8.1.3+Genesys does not supportWindows authentication mode ofMSSQL database.

MS SQL Server 2012 Cluster 8.5+

Note the following: AlwaysOnCluster with sync mirroringcapability is supported forFramework Business Continuity.DB Server 8.1.301 is required ifaccessing latest MSSQL Server/Cluster from applications,configured to use DB Server.

MS SQL Server 2014 8.5.1+ Supported by DB Server startingwith 8.1.301.

MS SQL Server 2014 Cluster 8.5.1+

AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity. DB Server 8.1.301 isrequired if accessing latestMSSQL Server/Cluster fromapplications, configured to useDB Server.

MS SQL Server 2016 8.5.1+

Note the following supportstarting with the versionindicated: DB Server 8.1.301.14;Configuration Server 8.5.101.07;Message Server 8.5.100.13

MS SQL Server 2016 Cluster 8.5.1+AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity. DB Server 8.1.301 is



Database Release Conditions/Limitationsrequired if accessing latestMSSQL Server/Cluster fromapplications, configured to useDB Server.

MS SQL Server 2017 (Linux) 8.1.3+ Supported by DB Server startingwith 8.1.302.01.

MS SQL Server 2017 (Linux) 8.5.1+

Note the following supportstarting with the versionindicated: Configuration Server8.5.101.20; Message Server8.5.100.16

MS SQL Server 2017 (Windows) 8.1.3+

Note the following supportstarting with the versionindicated: Configuration Server8.5.101.77; Message Server8.5.100.31; DB Server8.5.100.07. Note: Supported byPostgreSQL client 10.1

MS SQL Server 2017 (Windows) 8.1.3+ Supported by DB Server startingwith 8.1.302.01.

MS SQL Server 2017 (Windows) 8.5.1+



Note the following supportstarting with the versionindicated: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30


AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity.Note the followingsupport starting with the versionindicated: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30

Oracle 12c R1 8.1.3+ Supported by DB Server startingwith 8.1.301.

Oracle 12c R1 RAC 8.1.3+ Supported by DB Server startingwith 8.1.301.

Oracle 12c R1 RAC 8.5+

Oracle 12c R2 8.1.3+ Supported by DB Server startingwith 8.1.302.

Oracle 12c R2 8.5+Oracle 12c R2 RAC 8.1.3+ Supported by DB Server starting



Database Release Conditions/Limitationswith 8.1.302.



Oracle 18c 8.1.3+ Supported by DB Server startingwith 8.1.302.07.

Oracle 18c 8.5.1+

Support of Oracle 18c and RACserver: Configuration Server8.5.101.32, Message Server8.5.100.24. Support of Oracle18c dbclient: ConfigurationServer 8.5.101.83, MessageServer 8.5.100.32, DB Server8.5.100.09

Oracle 19c 8.5.1+

Support of Oracle 19c and RACserver: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30. Support of Oracle19c dbclient: ConfigurationServer 8.5.101.92, MessageServer 8.5.100.36, DB Server8.5.100.12

Oracle Golden Gate 8.5+

PostgreSQL 10.1 8.1.3+ Supported by DB Server startingwith 8.1.302.01.

PostgreSQL 10.1 8.5.1+

Note the following supportstarting with the versionindicated:Configuration Server8.5.101.20; Message Server8.5.100.16.

PostgreSQL 12 8.5.1+

Note the following supportstarting with the versionindicated: Configuration Server8.5.101.77; Message Server8.5.100.31; DB Server8.5.100.07. Note: Supported byPostgreSQL client 10.1

PostgreSQL 13 8.5.1+Support for PostgreSQL 13:Configuration Server 8.5.101.89,Message Server 8.5.100.35, DBServer 8.5.100.11






Notes:

• Release Support numbers refer to Framework.

Component Release Interface ConditionsConfiguration Server 8.1 License Server

Configuration Server 8.1ManagementFrameworkConfiguration Server/Proxy

DB Server 8.1ManagementFrameworkConfiguration Server/Proxy

DB Server no direct interface License ServerLocal Control Agent 8.1 Solution Control ServerLocal Control Agent no direct interface License Server

Local Control Agent no direct interfaceManagementFrameworkConfiguration Server/Proxy

Message Server 8.1ManagementFrameworkConfiguration Server/Proxy

IPv6 is supported at allinterfaces tocomponents which useMessage Server, forexample, T-Server,Universal RoutingServer, SIP Server,Outbound ContactServer.



Component Release Interface ConditionsMessage Server no direct interface License Server

SNMP Master Agent 8.1ManagementFrameworkConfiguration Server/Proxy

Solution ControlInterface 8.0.3

ManagementFrameworkConfiguration Server/Proxy

IPv6 is supported at allinterfaces tocomponents which useMessage Server, forexample, T-Server,Universal RoutingServer, SIP Server,Outbound ContactServer.

Solution Control Server 8.1 License Server

Solution Control Server 8.1ManagementFrameworkConfiguration Server/Proxy


Notes:

• This section provides IPv6 information for Configuration Server, DB Server, Local ControlAgent, Message Server, SNMP Master Agent, Solution Control Interface, and SolutionControl Server.

• This section provides IPv6 information for Configuration Server, DB Server, Local ControlAgent, Message Server, SNMP Master Agent, Solution Control Interface, Solution ControlServer, and Stat Server.

Component Release Interface Conditions

Configuration Server 8.1 Management UserInterfaces

ConfigurationManagementEnvironment (CME) andlegacy UIs are excludedfrom IPv6 support. UseGenesys Administratoror GenesysAdministrator Extensionfor all configuration andmanagement tasks.




DB Server 8.1.1 Database ManagementServer (DBMS)

Solution Control Server 8.1 Management UserInterfaces

ConfigurationManagementEnvironment (CME) andlegacy UIs are excludedfrom IPv6 support. UseGenesys Administratoror GenesysAdministrator Extensionfor all configuration andmanagement tasks.

Solution Control Server no support Third-party SNMP agent

Prerequisites






Genesys Administrator (GA) SupportOS Family Operating System Release Conditions


Windows Windows Server 2016 8.1.310+As per Oracle, thisversion of Windowsrequires Java 8 version1.8.0_111+.

Genesys Administrator Extension (GAX) SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.2+ Supported starting with8.5.290.20.


Linux Red Hat EnterpriseLinux 8 9.0.1+ Starting with 9.0.100.72

+

Windows Windows Server 2012 8.1.4+With 64-bit applicationsrunning natively on a64-bit OS.

Windows Windows Server 2016 8.5.260+As per Oracle, thisversion of Windowsrequires Java 8 version1.8.0_111+.

Windows Windows Server 2019 9.0.1+ Starting with9.0.100.72+

Product List Genesys Administrator Extension


Supported Browsers

Notes:



Genesys Administrator(GA) Firefox ESR 8.0.2 - 8.1

Genesys AdministratorExtension

Microsoft EdgeChromium 9.0.1+

Genesys AdministratorExtension (GAX) Apple Safari 8.5.2+ Versions 7 and 8 are

supportedGenesys AdministratorExtension (GAX) Firefox ESR 8.5+

Genesys AdministratorExtension (GAX) Google Chrome 8.1.2+

Starting from 8.5.2+,Chrome is supported onMAC OS X v10.9+.

Genesys AdministratorExtension (GAX) Microsoft Edge 8.5.24+


Notes:

• Genesys Administrator does not support the AlwaysOn Availability Groups feature.• Genesys supports Genesys products on the database patch levels up to the latest

currently available patch sets.

Database Release Conditions/LimitationsMS SQL Server 2012 8.1.4+MS SQL Server 2014 8.5.24+





Supports AlwaysOn Cluster withSynchronous Mirroring capability.However, JTDS, the third-partyJDBC driver that GAX uses, doesnot officially support theAlwaysOn configuration.Therefore, even though Genesyssuccessfully tested GAX with MSSQL Server 2014 Cluster/AlwaysOn, Genesys cannotofficially recommend anythingbut a simple failover clusteringconfiguration.



Supports AlwaysOn Cluster withSynchronous Mirroring capability.However, JTDS, the third-partyJDBC driver that GAX uses, doesnot officially support theAlwaysOn configuration.Therefore, even though Genesyssuccessfully tested GAX with MSSQL Server 2016 Cluster/AlwaysOn, Genesys cannotofficially recommend anythingbut a simple failover clusteringconfiguration.

MS SQL Server 2017 8.5.26+ Starting with 8.5.260.11MS SQL Server 2019 9.0.1+ Starting with 9.0.103.06Oracle 12c R1 8.1.4+Oracle 12c R1 RAC 8.5.2+ SCAN is supported.

Oracle 12c R2 RAC 8.5.2+ Starting with 8.5.260.12; SCAN issupported.

Oracle 18c 9.0.100+Oracle 18c RAC 9.0.100+ SCAN is supported.

Oracle 19c 9.0.100+ Enterprise Edition 19.0.0.0.0 issupported.

Oracle 19c RAC 9.0.100+ Starting with 9.0.100.56PostgreSQL 10 8.5.2+ Starting with 8.5.220.47.PostgreSQL 13 9.0.1+ Starting with 9.0.103.06PostgreSQL 9 8.1.3+PostgreSQL 9.3 8.5.2+






Notes:

• Release numbers refer to Genesys Administrator.


Genesys Administrator(GA) 8.1


Genesys Administrator(GA) no direct interface License Server

Genesys AdministratorExtension (GAX) no direct interface License Server


Notes:

• Release numbers refer to Genesys Administrator.

Component Release Interface ConditionsGenesys Administrator 8.1 Browser to Genesys




(GA) Administrator Extensionbackend

Prerequisites

Genesys Administrator (GA) - Prerequisites


Prerequisites


Limitations

Windows Server 2008 (except for R2)

ASP.NET 2.0 Yes NoMicrosoft .NETFramework 3.5 SP1 Yes No

Microsoft InternetInformation Services(IIS) Version 7

Yes No

Windows Server 2008 R2

ASP.NET 2.0 Yes NoMicrosoft .NETFramework 3.5 SP1 Yes No

Microsoft InternetInformation Services(IIS) Version 7.5

Yes No

Windows Server 2012

Both Microsoft .NETFramework 4.5 bydefault (includesASP.NET 4.5) andMicrosoft .NETFramework 3.5 (includes.NET 2.0 and 3.0)installed.

Yes No



Genesys Administrator (GA) - Prerequisites


Yes No

Windows Server 2012 R2

Both Microsoft .NETFramework 4.5 bydefault (includesASP.NET 4.5) andMicrosoft .NETFramework 3.5 (includes.NET 2.0 and 3.0)installed.

Yes No


Yes No

Genesys Administrator Extension (GAX) - Prerequisites


Prerequisites


Limitations


Apache/Tomcat 8 Yes NoRelease: 8.5.260+Support starts withversion 8.5.260

Apache/Tomcat 9 Yes NoRelease: 9.0.100+GAX 9.0.100+ supportsTomcat 9.0.36.

Cometd 3.1.1 Yes NoRelease: 8.5.280+Older versionsuseCometd 2.8.0.

CometD 5.0.6 Yes NoRelease: 9.0.103+Starting with9.0.103.06.

Hibernate 5 Yes NoRelease: 8.5.270+Older versions useHibernate 3.

Jackson 2.9.4 Yes No Release: 8.5.270+



Genesys Administrator Extension (GAX) - Prerequisites

Older versions useJackson 1.9.

OpenJDK 11 Yes NoRelease: 9.0+Support is for OpenJDK11.0.1 or later startingwith 9.0.001.26.

OpenJDK 8 Yes NoRelease: 8.5.2+Starting with8.5.290.09.


Release: 8.1.2 -8.5.250JDK/JRE 6 is notsupported starting with8.5.260.11.


Release: 8.1.4 -8.5.290JDK/JRE 7 is mandatoryto install GAX startingwith version 8.5.260.11to 8.5.290.xx. It is notsupported in GAX 9.x.

Oracle Java 8 Runtime(JRE) Yes No Release: 8.5.2+


Release: 9.0.1+Note the following:


• Requires Java version1.8.0_211 or later

Oracle JDK 11 Yes No Release: 9.0+Oracle OpenJDK 11 Yes No Release: 9.0+Redhat OpenJDK 11 Yes No Release: 9.0+Spring 4.3.13 Yes No Release: 8.5.270+



Genesys Agent Scripting



Genesys Agent Scripting Server Support

Notes:




Linux Red Hat EnterpriseLinux 5 8.1



Windows Windows 10 8.1Windows Windows 7 8.1Windows Windows 8 8.1Windows Windows Server 2008 8.1Windows Windows Server 2012 8.1

Product List Genesys Agent Scripting


Genesys Agent Scripting User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.1Windows Windows 7 8.1Windows Windows 8 8.1Windows Windows Server 2008 8.1Windows Windows Server 2012 8.1

Supported Browsers

Notes:



Genesys Agent ScriptingUser Interface Microsoft IE 8.1 Version 11 is supported.


Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including MS SQL and Oracle.





Database Release Conditions/LimitationsMS SQL Server 2008 7.2MS SQL Server 2012 8.1

MS SQL Server 2012 Cluster 8.1+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.

Oracle 11g 8.1 Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 11g RAC 8.1 Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.1




Notes:

• Interface with the backend is based on AIL 7.6.3, which does not support IPv6.• Release numbers refer to Genesys Agent Scripting.

Component Release Interface ConditionsGenesys Agent Scripting no support Interaction ServerGenesys Agent Scripting no support License Server

Genesys Agent Scripting no supportManagementFrameworkConfiguration Server/Proxy

Genesys Agent Scripting no support SIP Server/T-Server




Notes:

• Release numbers refer to Genesys Agent Scripting.

Component Release Interface ConditionsGenesys Agent Scripting no support Chat Server

Genesys Agent Scripting no support Universal ContactServer/Proxy

Prerequisites

Genesys Agent Scripting - Prerequisites


Prerequisites


Limitations

Web Server

Apache HTTP 2.x Yes NoApache Tomcat 5.0/5.5/6.0/7.0 Yes No

Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8 Yes No

Microsoft IIS versions 6/7/7.5/8.0/8.5 Yes No

WebSphere 5.1/6.0 Yes No



Genesys Intelligent Automation (formerlyGAAP)General Information - Genesys Intelligent Automation (formerly GAAP)Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.



Intelligent Automation Server Support

Notes:

• This information applies to Intelligent Automation Server (VUI), Intelligent AutomationMessaging Server, and Intelligent Automation Server Integration Hub.


Windows Windows Server 2012 3.3+ R2, 64-bit StandardEdition

Windows Windows Server 2016 9.0+ Support starts with9.0.104


Product List Genesys Intelligent Automation (formerly GAAP)


Intelligent Automation Server User Interface SupportOS Family Operating System Release Conditions


Windows Windows Server 2012 3.3+ R2, 64-bit StandardEditions



Support starts with9.0.114 Requires VisualC++ 2013Redistribution packagesfrom Microsoft

Supported Browsers


Genesys IntelligentAutomation (formerlyGAAP)

Firefox ESR 3.3+

Supported on Windows7, 8, 10, WindowsServer 2012 R2, Mac;Genesys supportsFirefox from testedversion to latest versionunless a bug isintroduced in eitherbrowser. For example,Firefox introduces a bugin version x that breakscompatibility that isfixed in x+1. Genesyswill support x-1 and x+1but not x. For GAAP3.5.1, the tested versionis Firefox v51.0.1.


Google Chrome 3.3+

Supported on Windows7, 8, 10, WindowsServer 2012 R2, Mac.Genesys supportsChrome from the testedversion to the latestversion unless a bug isintroduced in eitherbrowser. For example,Chrome introduces abug in version x thatbreaks compatibilitythat is fixed in x+1.




Genesys will support x-1and x+1 but not x. ForGAAP 3.5.1 the testedversion is Chrome56.0.2924.


Microsoft Edge 3.3+ Supported on Windows10


Microsoft IE 3.3+

Supported on Windows7, 8, Windows Server2012 R2. (IE11 is NOTsupported on Windows10.)



Elasticsearch 9.0Elasticsearch is no longersupported from 9.0.110.xxonwards.

MS SQL Server 2016 9.0.101+ No longer supported from9.0.113.xx

MS SQL Server 2017 (Windows) 9.0.101+Microsoft SQL Server 2017 (RTM-CU25) (KB5003830) -14.0.3401.7 (x64)

MS SQL Server 2019 9.0.1+ Starting from 9.0.114+Oracle 19c 9.0+ Starting with 9.0.109

PostgreSQL 10 9.0.101+PostgreSQL is no longersupported from 9.0.110.xxonwards.









Prerequisites

Genesys Intelligent Automation (formerly GAAP) - Prerequisites


Prerequisites


Limitations

Supported Combinations of OS/DB/Web/Application Servers

Apache Tomcat 9.0.62 No YesRelease: 9.0.101+Supported Groovyversion is 1.6.1.

Oracle Java 8Developer's Kit (SDK) Yes No u112 (64-bit version)


SNMP v2c Yes No Release: 9.0.0+Starting with 9.0.109

Visual C++RedistributablePackages for VisualStudio 2013

Yes No Release: All



Genesys Co-browseGeneral Information - Genesys Co-browseGenesys Co-browse includes the following components: Genesys Co-browse Server, Genesys Co-browse Sample Reporting Templates, and Genesys Co-browse Plug-in for Workspace Desktop Edition.



• The information below reflects support only where applicable.


Genesys Co-browse SupportOS Family Operating System Release Conditions

Linux Red Hat EnterpriseLinux 5 8.1.3 This version is not

supported as of 8.5.0.


This version is notsupported as of9.0.005.49

Linux Red Hat EnterpriseLinux 7 8.5.0+ Starting with

8.5.003.07.

Linux Red Hat EnterpriseLinux 8 9.0+ Starting with

9.0.005.49.

Solaris Solaris SPARC 64-bit 10 8.1.3 - 8.5.0 This version is notsupported as of 8.5.1.

Windows Windows Server 2008 8.1.3+This version is notsupported as of9.0.005.49

Windows Windows Server 2012 8.5.0+Windows Windows Server 2016 9.0

Windows Windows Server 2019 9.0+ Supported by thefollowing:

Product List Genesys Co-browse



• Genesys Co-browsePlug-in forWorkspace DesktopEdition starting with9.0.005.48

• Genesys Co-browseServer starting with9.0.005.49

Supported Browsers

Notes:

• For browsers tested, see Tested Browsers.


Genesys Co-browse Apple Safari 8.1.3+Supports versions 9 and10 for Desktop and iOSfrom 8.5.1. iOS supportstarts from 8.5.101.02.

Genesys Co-browse Firefox ESR 8.1.3+

Genesys Co-browse Google Chrome 8.1.3+Supports Desktop andAndroid from 8.5.1.Android support startsfrom 8.5.101.02.

Genesys Co-browse Microsoft Edge 8.5.1+ Starting with8.5.102.02.

Genesys Co-browse Microsoft IE11 8.1.3+

Last supported:9.0.005.55. As of9.0.014.xx, InternetExplorer 11 is no longersupported. It meansthat, Co-browse canwork in this browser butthere will be no fixes orimprovementsassociated with it.



https://docs.genesys.com/Documentation/GWC/latest/Deployment/GWCSupportedBrowsers


Database Release Conditions/LimitationsCassandra 1 8.1.3

Cassandra 2.2 8.5 - 9.0

Note the following:

• Only Cassandra 2.2.x issupported, with the exceptionof Cassandra 2.2.7, which isnot supported.

• As of 9.0.005.15 (06/25/19),Cassandra 2.2 is no longersupported. For this product, itmeans that the database stillworks but there will be nofixes or improvementsassociated with it.

• The support is completelydropped in 9.0.014.07. Itmeans that Co-browse doesnot work at all withCassandra 2.2.

Redis 3 9.0.0+ Starting with 9.0.005.15.Redis 4 9.0.0+ Starting with 9.0.005.15.Redis 5 9.0.0+ Starting with 9.0.005.15.

Redis 6 9.0.0+ Starting with 9.0.005.43. RedisSentinel Cluster is supported.









Prerequisites

Genesys Co-browse - Prerequisites


Prerequisites


Limitations





Release: 8.1.3 - 8.5.1Java 7 is not supportedstarting with 8.5.104.01.JRE “only” notsupported.


Oracle Java 8 RuntimeEnvironment (JRE) Yes No Release: 9.0+




Genesys Customer Experience InsightsGeneral Information - Genesys Customer Experience InsightsGenesys Customer Experience Insights is often referred to as Genesys CX Insights, or simply GCXI.This page also provides supported environment information for Reporting and Analytics Aggregates(RAA), the aggregation engine that is required when GCXI is deployed with Genesys Info Mart. Foradditional documentation about either product, see:

• Genesys CX Insights documentation• Reporting and Analytics Aggregates documentation



Product List Genesys Customer Experience Insights



Linux CentOS Linux 7 9.0+

Note the following:

• CentOS Linux 7.5 is supportedstarting with GCXI 9.0.007.03

• CentOS Linux 7.9 is supportedstarting with GCXI 9.0.016.02

Linux CentOS Linux 8 9.0+ Starting with GCXI 9.0.019.01

Linux Red Hat Enterprise Linux 7 9.0+

Note the following:• RedHat Enterprise Linux 7.5 is

supported starting with GCXI9.0.007.03

• RedHat Enterprise Linux 7.9 issupported starting with GCXI9.0.016.02

Linux Red Hat Enterprise Linux 8 9.0+ Starting with GCXI 9.0.019.01

Windows Windows Server 2019 100.0+ Compatible with RAA100.0.004.0100+ (9.0.004.01+)




Supported Browsers


Apple Safari 7 9.0+Windows and Mac OSclient. The latest versionof the browser issupported.

Firefox 9.0+

Windows client, Linuxclient, and Mac OSclient: version 36.x and37.x. The latest versionof the browser issupported.

Google Chrome 9.0+Mac OS client: version42.x and 43.x. Thelatest version of thebrowser is supported.

Google Chrome 9.0+Windows client: version41.x and 42.x. Thelatest version of thebrowser is supported.

Microsoft Edge 9.0+

Windows client:supported on Windows10. The latest version ofthe browser issupported.

Microsoft IE10 9.0+

Windows client:Standard mode only;certification testing isnot performed forcompatibility viewmode. The latestversion of the browser issupported.

Microsoft IE11 9.0+


Microsoft IE8 9.0+Windows client:Standard mode only;certification testing isnot performed for




compatibility viewmode. The latestversion of the browser issupported.

Microsoft IE9 9.0+




MS SQL Server 2012 9.0+ Compatible with Genesys InfoMart 8.1.3+

MS SQL Server 2016 9.0+ Compatible with Genesys InfoMart 8.5.007+

MS SQL Server 2016 Cluster 9.0+Compatible with Genesys InfoMart 8.5.007+; also supportsAlwaysOn Cluster withSynchronous Mirroring capability

MS SQL Server 2017 9.0+ Compatible with Genesys InfoMart 8.5.014.19+

Oracle 11g RAC 9.0+Compatible with Genesys InfoMart 8.1+; Oracle 11g Rel 2 issupported

Oracle 12c R1 RAC 9.0+ Compatible with Genesys InfoMart 8.1+


Compatible with Genesys InfoMart 8.5.009.09+ with pluggabledatabases; test performed usingSCAN option; SCAN name wasused.

Oracle 18c RAC 9.0+ Compatible with Genesys InfoMart 8.5.015.07+

Oracle 19c 8.5+ Compatible with RAA8.5.011.03+

Oracle 19c 9.0+ Compatible with GCXI9.0.014.02+

Oracle 19c RAC 9.0+ Compatible with Genesys Info



Database Release Conditions/LimitationsMart 8.5.015.19+

PostgreSQL 10 9.0+

Compatible with Genesys InfoMart 8.5.011.18+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported

PostgreSQL 11 9.0+GCXI / MicroStrategy Metadataand History List databases aresupported, starting with 9.0.014

PostgreSQL 12 9.0+

Compatible with RAA9.0.001.03+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported, starting with GCXI100.0.020

PostgreSQL 9.6 9.0+

Compatible with Genesys InfoMart 8.5.007+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported.









Prerequisites

Notes:

• This table lists third-party requirements for the most recent release of Genesys CXInsights (GCXI) and Reporting and Analytics Aggregates (RAA). For information aboutearlier releases or other requirements, see the Genesys CX Insights Deployment Guideand Reporting and Analytics Aggregates Deployment Guide.

Genesys Customer Experience Insights - Prerequisites


Prerequisites


Limitations


11.3.0300.11047(MicroStrategy 2021,Update 3)

No Yes

Release: 100.0+Supported starting withrelease 100.0.024.0000.

Provided in the GenesysCX Insights InstallationPackage. However, ifyou plan to installoptional MicroStrategyreport editing tools, youmust separatelydownload a compatibleversion of theMicroStrategy software.

Docker 18.06-ce,19.03-ce Yes No Release: 9.0+

Kubernetesv1.20..v.1.22 Yes No

Release: 100.0+Supported starting withrelease 100.0.024.0000.

See the Kubernetesdocumentation for moreinformation about thelatest release of



https://docs.genesys.com/Documentation/GCXI/9.0DRAFT/Dep/Welcome#PA

https://docs.genesys.com/Documentation/RAA/9.0.0/Dep/Welcome#PA

Genesys Customer Experience Insights - Prerequisites

Kubernetes.

Genesys Products

Genesys Info Mart8.5.014.34+ No Yes Release: 9.0+

intelligent WorkloadDistribution 8.5 / 9.0 No Yes

Release: 9.0+In scenarios whereGenesys CX Insightsrelease 9.0.016.03 orlater is deployed withiWD release 9.0.012.07or later, or with iWD8.5.108.14 or a later 8.5release, Genesys CXInsights automaticallyenables only thoseprompts, metrics, andattributes in theGenesys CX Insights foriWD project that aresupported by theinstalled release of iWD.

Reporting and AnalyticsAggregates (RAA)9.0.001.10+

No Yes Release: 9.0+



Genesys Desktop



Genesys Agent Desktop SupportOS Family Operating System Release Conditions


Genesys Desktop Server Support

Notes:

• For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operatingsystems supported for the Genesys 7.x and Genesys 8.x Maintenance InteroperableComponents, including AIX Power PC, and Solaris SPARC.


• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.


AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 7.6.4

Product List Genesys Desktop





Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6.3+

Genesys Supervisor Desktop SupportOS Family Operating System Release Conditions


Supported Browsers

Notes:



Genesys Agent Desktop Microsoft IE 7.6.4+ Version 11Genesys SupervisorDesktop Microsoft IE 7.6.4+ Version 11








Notes:

• Release Support numbers refer to Genesys Desktop.

Component Release Interface ConditionsGenesys Desktop no support Interaction ServerGenesys Desktop no support License Server

Genesys Desktop no supportManagementFrameworkConfiguration Server/Proxy

Genesys Desktop no support SIP Server/T-Server


Notes:

• Release Support numbers refer to Genesys Desktop.

Component Release Interface ConditionsGenesys Desktop no support Chat Server




Genesys Desktop no support Universal ContactServer/Proxy

Prerequisites

Notes:

• These prerequisites are for Genesys Agent Desktop and Genesys Supervisor Desktop.

Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites


Prerequisites


Limitations

Supported Combinations of Web Servers and Servlet Engines

AIX with WebSphereHTTP Server/ServletEngine

Release: 7.6

Solaris with Apache/Tomcat or WebSphereHTTP Server/ServletEngine or Apache/BEAWebLogic

Release: 7.6

Windows with IIS/Tomcator Apache/Tomcat orWebSphere HTTPServer/Servlet Engine

Release: 7.6

Supported Versions

Apache Web Server2.2.14 No Yes Release: 7.6

IIS 5.0/IIS 6.0/IIS 7.0 Yes No Release: 7.6JDK 1.4.2 Yes No Release: 7.6



Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites

Not supported byTomcat 6

JDK 1.5 Yes No Release: 7.6JDK 1.6 Yes No Release: 7.6Servlet Engine Tomcat5.5 Yes No Release: 7.6

Servlet Engine Tomcat6.0 No Yes Release: 7.6

WebLogic 8.1 Yes No Release: 7.6WebSphere andWebSphere Express 6.0/6.1/7/8.5

Yes NoRelease: 7.6From Genesys Desktop7.6.4 and higher.



Genesys Info Mart



Genesys Info Mart Server SupportOS Family Operating System Release Conditions


Note the following:


• Supported for use onKernel VirtualMachine (KVM)starting with8.5.014.19.

• Genesys Info Martsupports 64-bitnative mode and64-bit compatibilitymode starting with8.1.2.

Linux Oracle Linux 7 8.5.0+ Starting with 8.5.014.09


Genesys Info Martsupports 64-bit nativemode and 64-bitcompatibility modestarting with 8.1.2. Lastsupported version :8.5.015.19


Note the following:


• Supported for use on

Product List Genesys Info Mart



Kernel VirtualMachine (KVM)starting with8.5.014.19.

• Genesys Info Martsupports 64-bitnative mode and64-bit compatibilitymode starting with8.1.2.

Linux Red Hat EnterpriseLinux 8 8.5.0 Starting with 8.5.015.19


Supported for GenesysInfo Mart AdministrationConsole starting with7.6.000.10 for Release7.6, and with 8.0.001.01for Release 8.0.


Supported for GenesysInfo Mart AdministrationConsole starting with7.6.000.10 for Release7.6, and with 8.0.001.01for Release 8.0.

Windows Windows Server 2019 8.5.015+ Starting with 8.5.015.07

Supported Browsers

Notes:

• GIM Manager is a Genesys Administrator Extension (GAX) plug-in, which you install onthe same host as your GAX application. As such, GIM Manager supports the operatingsystems supported by GAX; see the Supported Operating Systems table on the GenesysAdministrator Extension page in this guide.




Notes:




Database Release Conditions/LimitationsMS SQL Server 2012 8.1.3+

MS SQL Server 2012 Cluster 8.5+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability


MS SQL Server 2014 Cluster 8.5.007+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.


MS SQL Server 2016 Cluster 8.5.007+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability

MS SQL Server 2017 8.5 Starting with 8.5.014.19MS SQL Server 2019 8.5.015+ Starting with 8.5.015.07

MS SQL Server 2019 Cluster 8.5.015+Starting with 8.5.015.23. Alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.

Oracle 12c R1 8.1.4+Oracle 12c R1 RAC 8.1.4+

Oracle 12c R2 RAC 8.5.009.09+With pluggable databases; testwas done using SCAN option -SCAN name was used.

Oracle 18c 8.5.0+ Starting with 8.5.012.15Oracle 18c RAC 8.5+ Starting with 8.5.015.07Oracle 19c 8.5.0+ Starting with 8.5.014.34

Oracle 19c RAC 8.5.0

Starting with 8.5.015.19.Includes environments usingcontainer databases (CDBs),pluggable databases (PDBs),non-CDBs, or any combination ofthese database types, with orwithout Automatic StorageManagement (ASM).



Database Release Conditions/LimitationsPostgreSQL 10 8.5+ Starting with 8.5.011.18PostgreSQL 11 8.5.0+ Starting with 8.5.015.19PostgreSQL 12 8.5.0+ Starting with 8.5.015.19PostgreSQL 13 8.5.1+ Starting with 8.5.116.29

PostgreSQL 9.2 8.1.3+ Last supported version:8.5.015.14

PostgreSQL 9.3 8.1.4+ Last supported version:8.5.015.14

PostgreSQL 9.4 8.5 Last supported version:8.5.015.14

PostgreSQL 9.6 8.5.007+




Notes:

• Release Support numbers refer to Genesys Info Mart.• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For

IPv6 support information for Reporting and Analytics Aggregates, see the GenesysInteractive Insights page in this guide.

Component Release Interface ConditionsGenesys Info Mart 8.1.2+ Local Control Agent

Genesys Info Mart 8.1.2+ManagementFrameworkConfiguration Server/Proxy



Component Release Interface ConditionsGenesys Info Mart 8.1.2+ Message ServerGenesys Info Mart no direct interface DB ServerGenesys Info Mart no direct interface License ServerGenesys Info Mart no direct interface Local Control AgentGenesys Info MartAdministration Console no direct interface DB Server

Genesys Info MartAdministration Console no direct interface License Server

Genesys Info MartAdministration Console no direct interface


Genesys Info MartAdministration Console no direct interface Message Server


Notes:

• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. ForIPv6 support information for Reporting and Analytics Aggregates, see the GenesysInteractive Insights page in this guide.


Genesys Info Mart no direct interface Genesys Info MartAdministration Console

Genesys Info Mart no direct interface Genesys Info MartDatabase

Genesys Info Mart no direct interface Interaction DatabaseGenesys Info MartAdministration Console no direct interface Genesys Info Mart

Database

Prerequisites



Notes:

• For more information, see the Genesys Info Mart Deployment Guide for your respectiveversion.

Genesys Info Mart - Prerequisites


Prerequisites


Limitations


Java SE 8 Yes NoRelease: 8.5Starting with8.5.014.19.

Java SE 9 Yes NoRelease: 8.5Starting with8.5.014.19.

JDBC Driver Yes No Release: 8.1.2+JDBC Driver Yes No Release: 8.1JDK 1.6 or 1.7 Yes No Release: 8.1

JDK 1.7 or Server JRE1.7 Yes No

Release: 8.1.2 - 8.5Last supported:8.5.015.14

JDK 1.8 or Server JRE1.8 Yes No Release: 8.5.0+

OpenJDK 11 Yes No

Release: 8.5.014+Starting with 8.5.014.09.

Red Hat OpenJDK 11starting with 8.5.016.04.



Genesys Interaction RecordingGeneral Information - Genesys Interaction RecordingGenesys Interaction Recording includes the following components: Recording Processor Script,Recording Crypto Server, Genesys Screen Recording Service (SRS), Recording Muxer Script,Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The GenesysInteraction Recording Solution also includes the following composite products: Genesys AdministratorExtension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIPServer, and Universal Routing Server. For supported operating environment information of theseproducts, refer to the associated pages in this guide.



Genesys Screen Recording Service (SRS) SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.2

Windows Windows 8 8.5.2Supported only forGenesys ScreenRecording Service (SRS).


Note the following:

• R2 is supported.• Supported on

Windows Server2012 only if CitrixServer is alsodeployed onWindows Server2012.

Windows Windows Server 2019 8.5.3+ Note the following:

Product List Genesys Interaction Recording



• Also supported forCitrix Workspacewith Virtual DeliveryAgent installed onWindows Server2019.

Interaction Recording Web Services Support

Notes:




Linux Red Hat EnterpriseLinux 7 8.5.202.19+

Red Hat EnterpriseLinux 7.2 and higher.Supported for thefollowing components(EXT4 file system isrecommended.):

• Recording WebServices

• Recording ProcessorScript

• Recording CryptoServer

• Muxer




Lost Voice Recording (LVR) Recovery Script Support

Notes:




Linux Red Hat EnterpriseLinux 6 8.5.210.19

Linux Red Hat EnterpriseLinux 7 8.5.210.19

Supported for thefollowing components(EXT4 file system isrecommended.):




• Muxer


Windows Windows Server 2008 8.5.210.19 R2 is supportedWindows Windows Server 2012 8.5.210.19 R2 is supportedWindows Windows Server 2019 8.5.215+ Starting with 8.5.222.54

Recording Cloud Backup Service Support

Notes:





• Recording Cloud Backup Service is for Genesys Engage cloud deployments only.



Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.


Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.

Windows Windows Server 2008 8.5.2Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.



Recording Crypto Server Support

Notes:


• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and



later.









• Muxer


Windows Windows Server 2008 8.5.1+Windows Windows Server 2012 8.5.2+ Starting with 8.5.005.09

Windows Windows Server 2019 8.5.0+ Starting with8.5.093.82.

Recording Muxer Script Support

Notes:


• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will be



performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.









• Muxer


Windows Windows Server 2008 8.5.2Windows Windows Server 2012 8.5.2 Starting with 8.5.210.70Windows Windows Server 2019 8.5.2+ Starting with 8.5.291.93

Recording Plug-in for GAX SupportOS Family Operating System Release Conditions



Windows Windows Server 2008 8.5.0+Windows Windows Server 2012 8.5.004+Windows Windows Server 2019 8.5.0+ Starting with 8.5.097.57



Recording Processor Script Support

Notes:






Recording Processor.Supported for thefollowing components(EXT4 file system isrecommended.):




• Muxer


Windows Windows Server 2008 8.5.1+Windows Windows Server 2012 8.5.2+ Starting with 8.5.000.25Windows Windows Server 2019 8.5.0+ Starting with 8.5.091.27

Voice Processor SupportOS Family Operating System Release Conditions

Linux Red Hat EnterpriseLinux 7 9.0.0 Used as Docker host.



Supported Browsers




Cassandra 1.2 8.5.2 Supported by InteractionRecording Web Services

Cassandra 2.2 8.5.201.75 Supported by InteractionRecording Web Services

PostgreSQL 12.11 8.5.2 Supported only by VoiceProcessor 9.0









Prerequisites

Interaction Recording Web Services - Prerequisites


Prerequisites


Limitations


Elasticsearch Yes No

Release: AllGenesys recommendsusing the latest stable1.x version ofElasticsearch

Jetty 9.2 No Yes

Release: AllJetty 9.2 embedded inInteraction RecordingWeb Services (no needto deploy separately)

Oracle Java 8 orOpenJDK 8 Yes No

Release: 8.5.201.29Interaction RecordingWeb Services requireseither either Oracle Java8 or OpenJDK 8.

Lost Voice Recording (LVR) Recovery Script - Prerequisites


Prerequisites


Limitations



Release: AllGenesys recommendsusing the latestsupported versions ofOracle or OpenJDK Java



Lost Voice Recording (LVR) Recovery Script - Prerequisites

and deprecating anyprevious versions.

Recording Cloud Backup Service - Prerequisites


Prerequisites


Limitations



Release: AllNote the following:

• For Genesys Engagecloud deploymentsonly

• Recording CloudBackup Servicerequires eitherOracle Java 8 orOpenJDK 8.

Recording Crypto Server - Prerequisites


Prerequisites


Limitations


Oracle Java 7 Yes No

Release: 8.5Note the following:

• Support discontinuedas of 8.5.093.27



Recording Crypto Server - Prerequisites

released on October08, 2019.

• Only JRE is required.




• Recording CryptoServer requireseither Oracle Java 8or OpenJDK 8.

Voice Processor - Prerequisites


Prerequisites


Limitations


Ansible Yes No


• Ansible 2.6 is aminimumrequirement.

• Use provided AnsiblePlaybook Scripts

Docker Yes No


• Docker 17.12.1-ce isa minimumrequirement.

• There is no official



Voice Processor - Prerequisites

support forKubernetes/Helm.



Genesys Interactive Insights




Genesys Interactive Insights Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, andSolaris SPARC.



• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.

Product List Genesys Interactive Insights




Linux Red Hat EnterpriseLinux 6 8.1.4 Native

Solaris SPARC Solaris SPARC 64-bit 10 7.6+Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.5.001.02

Genesys Interactive Insights User Interface Support

Notes:



Windows Windows 10 8.5.001+For BusinessIntelligence 4.2 clienttools

Windows Windows 7 8.1Windows Windows 8 8.1

Genesys Interactive Insights Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, andSolaris SPARC.


• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and



later.• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys

Interactive Insights 8.0. See the associated iWD page in this guide.



Linux Red Hat EnterpriseLinux 6 8.1.4 Native

Solaris SPARC Solaris SPARC 64-bit 10 7.6+Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.5.001.02

Genesys Interactive Insights User Interface Support

Notes:



Windows Windows 10 8.5.001+For BusinessIntelligence 4.2 clienttools

Windows Windows 7 8.1Windows Windows 8 8.1

Supported Browsers

Notes:








Genesys InteractiveInsights User Interface Firefox ESR 8.1.3+

Firefox ESR release 17 issupported. WindowsServer 2008, SP2 x64,Server 2008 R2 SP1x64, Server 2012 X64;BI 4.1 SP02+

Genesys InteractiveInsights User Interface Google Chrome 8.1.3+

The current version ofGoogle Chrome issupported by SAP basedon testing with earlierversions of Chromeduringdevelopment.AlthoughSAP will work tomaintain compatibilitywith Google Chrome,please be aware thatissues may beintroduced if and whenGoogle makessignificant changes toChrome between rapid-releases.

Genesys InteractiveInsights User Interface Microsoft IE 8.1+ Version 11


Notes:







• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page inthis guide.

• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page inthis guide.



Database Release Conditions/LimitationsMS SQL Server 2008 8.0+MS SQL Server 2012 8.1.4


MS SQL Server 2016 8.5.001.02

Oracle 11g 8.0+ Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 11g RAC 8.1+ Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.1.4PostgreSQL 9.3 8.1+






Notes:

• Release Support numbers refer to Genesys Interactive Insights.

Component Release Interface ConditionsGenesys InteractiveInsights no direct interface Interaction Server

Genesys InteractiveInsights no direct interface License Server

Genesys InteractiveInsights no direct interface


Genesys InteractiveInsights no direct interface SIP Server/T-Server

Reporting and AnalyticsAggregates no direct interface Interaction Server

Reporting and AnalyticsAggregates no direct interface License Server

Reporting and AnalyticsAggregates no direct interface


Reporting and AnalyticsAggregates no direct interface SIP Server/T-Server




Notes:

• Release Support numbers refer to Genesys Interactive Insights.• Release Support numbers refer to Genesys Interactive Insights.

Component Release Interface ConditionsGenesys InteractiveInsights 8.0 BOE 4.1

Reporting and AnalyticsAggregates no support Genesys Info Mart

database via JDBC

Prerequisites

Notes:

• For supported operating environment information on intelligent Workload Distribution,not specific to Genesys Interactive Insights, seethe associated intelligent WorkloadDistribution page in this guide.

Genesys Interactive Insights - Prerequisites


Prerequisites


Limitations


Apache Tomcat 5.5 Yes Yes Release: 7.6



Genesys Interactive Insights - Prerequisites

Apache Tomcat 5.5 Yes Yes Release: 8.0

Apache Tomcat 7 Yes YesRelease: 8.1Beginning with Release8.1.1, Tomcat 7 issupported.

Apache Tomcat 8.5 Yes YesRelease: 8.5.001+For BusinessIntelligence 4.2 server

BusinessObjectsEnterprise XI Release3.1 Service Pack 7 (BOEXI 3.1 SP7)

No Yes Release: 8.1

BusinessObjectsEnterprise XI, Release3.1 (BOE XI 3.1)

No Yes Release: 7.6

BusinessObjectsEnterprise XI, Release3.1 Service Pack 3 (BOEXI 3.1 SP3)

No Yes Release: 8.0

Genesys Interactive Insights for iWD - Prerequisites


Prerequisites


Limitations


Apache Tomcat 5.5 Yes Yes Release: 8.0Apache Tomcat 5.5 Yes Yes Release: 7.6

Apache Tomcat 7 Yes YesRelease: 8.1Beginning with Release8.1.1, Tomcat 7 issupported.

BusinessObjectsEnterprise XI Release3.1 Service Pack 7 (BOEXI 3.1 SP7)

No Yes Release: 8.1

BusinessObjectsEnterprise XI, Release3.1 (BOE XI 3.1)

No Yes Release: 7.6



Genesys Interactive Insights for iWD - Prerequisites

BusinessObjectsEnterprise XI, Release3.1 Service Pack 3 (BOEXI 3.1 SP3)

No Yes Release: 8.0



Genesys IVR SDK



Product List Genesys IVR SDK


Notes:• For AIX Power PC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable

Components, including AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a

Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based ontesting and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Supportonly applies to Oracle Linux versions 5.x and later.




AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1


Linux Red Hat EnterpriseLinux 5 8.1 64-bit compatibility

mode only.Solaris SPARC Solaris SPARC 64-bit 10 7.5+Windows Windows Server 2008 8.1


Supported Browsers












Prerequisites



Genesys Knowledge CenterGeneral Information - Genesys Knowledge CenterGenesys Knowledge Center includes Knowledge Center Server and Knowledge Center ContentManagement System (CMS).



Product List Genesys Knowledge Center


Notes:• Genesys Knowledge Center Plugins for Workspace Desktop Edition will be supported on all OS supported by Workspace Desktop Edition. For more updated

information, please see the section related to Workspace Desktop Edition.





Windows Windows Server 2008 8.5Windows Windows Server 2012 8.5+Windows Windows Server 2016 9.0


Supported Browsers

Notes:

• This relates to Knowledge Center Content Management System and the publicly facingsample code used for web self-service.


Genesys KnowledgeCenter Apple Safari 8.5 Version 10

Genesys KnowledgeCenter Firefox ESR 8.5

Mozilla Firefox release54 was tested withversion 8.5.304.09

Genesys KnowledgeCenter Google Chrome 8.5

Google Chrome version59 was tested withversion 8.5.304.09

Genesys KnowledgeCenter Microsoft Edge 8.5 Starting with version

8.5.304.09Genesys KnowledgeCenter Microsoft IE 8.5 Version 11




Notes:




Elasticsearch 6.3 9.0

Starting with version 9.0.006.03.Elasticsearch supported up to6.8.4. Must be installed alongwith one of the other supporteddatabases.

MS SQL Server 2012 8.5.3+MS SQL Server 2016 9.0Oracle 11g 8.5.3+ Starting with version 8.5.302.05Oracle 12c R2 9.0PostgreSQL 9.6 8.5.3+ Starting with version 8.5.304.09









Prerequisites

Genesys Knowledge Center - Prerequisites


Prerequisites


Limitations


OpenJDK 8 Yes No Release: 9.0Starting with 9.0.006.03


Release: 8.5.3+Support starts withversion 8.5.3+



Genesys Media ServerGeneral Information - Genesys Media ServerThe Genesys Media Server provides the core media processing and resource managementfunctionality for the following Genesys solutions: Genesys Voice Platform, Genesys InteractionRecording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), ActiveRecording, Proactive Contact, Cisco UCM T-Server.

The Genesys Media Server components which are shared by the solutions listed above are:

• Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-In for GAX• Management Information Base (required for network management)• T-Server-CUCM to Media Server Connector.

Each Genesys solution may have additional components and deployment procedures specific to thesolution. Please consult the appropriate solution documentation for details.



Product List Genesys Media Server


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat

distribution.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat






Support for thefollowing components,starting with the versionlisted:

• Media ControlPlatform 8.5.161.34

• Resource Manager8.5.160.74

• Reporting Server8.5.181.77

• Reporting Plug-in forGAX 9.0.031.46

Linux Red Hat EnterpriseLinux 5 8.1.2 - 9.0

Last supported on thefollowing componentsand respective versions:

• Media Control Platform9.0.013.61




• ManagementInformation Base8.5.130.40

• T-Server -CUCM toMedia Server Connector8.5.184.06


The ext3 file system onRed Hat EnterpriseLinux 6 provides similarperformancecapabilities to Red HatEnterprise Linux 5. GVPfunctionality used bythe Media Server(including caching audiofiles and other diskintensive features) willexperience severeperformancedegradation when theext4 file system is used,




OS Family OS Release Conditionsand therefore ext4 isnot currentlyrecommended.Supported for the followingcomponents:

• Resource Manager• Reporting Server• Reporting Plug-in for

GAX• Management

Information Base• T-Server -CUCM to

Media ServerConnector

Last supported:



Supported for thefollowing components(XFS file system isrecommended.) startingwith the versions listed:






• T-Server -CUCM toMedia Server Connector9.0.041.02


Supported for thefollowing components:

• T-Server-CUCM





(9.0.047.05+)• VP Media Control

Platform(9.0.059.13+)

• VP ResourceManager(9.0.057.65+)

• VP Reporting Server(9.0.054.89+)

• VP Reporting Pluginfor GAX(9.0.056.19+)

• VP ManagementInformation Base(9.0.063.06+)

Windows Windows Server 2008 8.1.2 - 9.0







• T-Server-CUCM to MediaServer Connector8.1.501.07



• Resource Manager• Reporting Server• Reporting Plug-in for

GAX• Management

Information Base





• T-Server-CUCM to MediaServer Connector

Last supported:



The Standard version issupported for thefollowing components:

• Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-in for

GAX• T-Server-CUCM to Media

Server Connector



• Resource Manager• Reporting Server• Media Control Platform• T-Server-CUCM to Media

Server Connector• Management

Information Base• Reporting Plug-in for

GAX


Supported Browsers

Notes:



• For browser support information, see the Supported Browsers table on the GenesysAdministrator page in this guide.


Notes:




MS SQL Server 2012 8.5.1+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent

MS SQL Server 2014 8.5.1+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent


Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent starting with8.5.181.77.

MS SQL Server 2019 9.0+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent.

Oracle 11g 8.1.2+ Applicable only to the GVPReporting Server component

Oracle 11g RAC 8.1.2+ Applicable only to the GVPReporting Server component

Oracle 12c R1 8.5.1+ Applicable only to the GVPReporting Server component

Oracle 12c R1 RAC 8.5.1+ Applicable only to the GVPReporting Server component




Oracle 12c R2 8.5.1+ Applicable only to the GVPReporting Server component

Oracle 12c R2 RAC 8.5.1+ Applicable only to the GVPReporting Server component

Oracle 19c 9.0+Starting with 9.0.031.62 and onlyapplicable to the GVP ReportingServer component

Oracle 19c RAC 9.0+Starting with 9.0.031.62 and onlyapplicable to the GVP ReportingServer component





Genesys Media Server 8.1ManagementFrameworkConfiguration Server/Proxy

Genesys Media Server 8.1 SIP Server/T-ServerGenesys Media Server no direct interface Interaction ServerGenesys Media Server no direct interface License Server



Genesys Media Server 8.1.5 Recording Server(Zoom/Nice/Verint)




Genesys Media Server 8.1.5Standalone DatabaseServers:Oracle/MS SQLfor GVP ReportingServer

Prerequisites

Notes:

• A configuration option (disabled by default) exists within Media Control Platform (MCP)component versions 8.1.5 or higher, that can be enabled, requiring the MCP to pass itsown grammars. If the inlinegrammar_by_url option (under the vxmli section on the MCP)is enabled, then IIS would be required.

Genesys Media Server - Prerequisites


Prerequisites


Limitations

PSTN Connector - IP to TDM Gateway (Optional)

Dialogic Boards Yes NoRelease: 8.1Refer to the GenesysVoice Platform 8.1Deployment Guide.

Dialogic SR 6 DriverSoftware SU 241 Yes No

Release: 8.1For GVP 8.1.5 and later,in order to use PSTNConnector, you mustorder 8.1.4 MCP as well.Dialogic boards are nolonger available fromDialogic. Genesys hasMedia Gateway Partnerswho offer comparableproducts that performthe PSTNC function



Genesys Media Server - Prerequisites

entirely, without usingDialogic.

SIP Server to Resource Manager HA (active-active mode) (Optional)


Release: AllSupports F5 andMicrosoft Network LoadBalancer (NLB).


Microsoft SQL Server Yes No

Release: AllOnly required with theGVP Reporting Servercomponent. Refer to theabove SupportedDatabase section forversions and limitations.

Oracle Yes No

Release: AllOnly required with theGVP Reporting Servercomponent. Refer to theabove SupportedDatabase section forversions and limitations.

Voice Platform Reporting Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 9.0+Red Hat OpenJDK 11 issupported (starting with9.0.048.35+)

OpenJDK 11 Yes NoRelease: 9.0+Oracle OpenJDK issupported (starting with9.0.025.55+)



Voice Platform Reporting Server - Prerequisites


Release: 8.1Only required with the VoicePlatform Reporting Servercomponent. Refer to theabove Supported Databasesection for versions andlimitations.

Last supported version:8.5.130.86










Genesys Mobile Services



Product List Genesys Mobile Services



Linux CentOS Linux 7 8.5.2+ Starting with release8.5.206.04.


Note the following:

• Support starting with8.5.206.05.

• Requires RHELcompatibilitypackages.

Linux Oracle Linux 7 8.5.2+ Starting with release8.5.206.06.


• GMS is supported onRed Hat EnterpriseLinux 7.7 starting with8.5.216.

• GMS is supported onRed Hat EnterpriseLinux 7.9 starting with8.5.228.02


GMS is supported onRed Hat EnterpriseLinux 8 starting with8.5.228.02

Windows Windows Server 2012 8.5.0 Starting with version8.5.002

Windows Windows Server 2016 8.5.203.03



Supported Browsers

Notes:





Service ManagementUser Interface Firefox ESR 8.1.0+

Service ManagementUser Interface Google Chrome 8.1.0+

Service ManagementUser Interface

Microsoft EdgeChromium 8.5.2

Supports from version83.0.478.45 startingwith 8.5.219.03.



Cassandra 2.2 8.5-8.5.1Tested and verified on Cassandra2.2.9. Cassandra on Windowsplatform is not supported.

Cassandra 3.x 8.5.200Tested and verified. Cassandraon Windows platform is notsupported.

Cassandra 4.x 8.5.230+Tested and verified on Cassandra4.0. Cassandra on Windowsplatform is not supported.









Prerequisites

Genesys Mobile Services - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No

Release: 8.5.208+Either OpenJDK 11 orOracle Java 11Developer's Kit (JDK) issupported.

OpenJDK 8 Yes No Release: 8.5.206.04+






Genesys Predictive RoutingGeneral Information - Genesys Predictive RoutingInteroperability requirements for other Genesys components are available here.



Data Loader SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0.0 CentOS 7 (64 bit)

Linux Red Hat EnterpriseLinux 7 9.0.0 RHEL 7 (64 bit)

Supported Browsers


Predictive Routing CoreServices Google Chrome 9.0+

Latest version and themost recent previousversion

Predictive Routing CoreServices Microsoft Edge 9.0+

Predictive Routing CoreServices Microsoft IE 9.0+ Version 11 or higher

Product List Genesys Predictive Routing










Prerequisites

Data Loader - Prerequisites



Data Loader - Prerequisites


Prerequisites


Limitations

Other Prerequisites

Docker Yes No

Release: 9.0+docker-ce version18.09.2 or higher; ORdocker-ee 18.09.2 orhigher



Genesys PulseGeneral Information - Genesys PulseGenesys Pulse includes Genesys Pulse and Genesys Pulse Collector. The following operatingenvironments information is applicable to both Genesys Pulse and Genesys Pulse Collector.



Product List Genesys Pulse


Notes:• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat




OS Family OS Release ConditionsLinux CentOS Linux 7 9.0.001+Linux CentOS Linux 8 9.0.004 64-bit compatibility


Linux Red Hat EnterpriseLinux 8 9.0 Starting with 9.0.004

Windows Windows Server 2012 8.5+ Starting with 8.5.100.01Windows Windows Server 2016 8.5.108 Starting with 8.5.108.01Windows Windows Server 2019 9.0.0 Starting with 9.0.003.03


Supported Browsers


Genesys Pulse Apple Safari 8.1.4-8.5.102.03 Version 6 and higher aresupported.

Genesys Pulse Apple Safari 8.5.103.03 - 8.5.105 Version 8 and highersupported

Genesys Pulse Apple Safari 8.5.106 - 8.5.108 Version 9 and highersupported

Genesys Pulse Apple Safari 9.0.000 Version 10 and higherare supported.

Genesys Pulse Apple Safari 9.0.001 - 9.0.003 Versions 11 and 12 aresupported.

Genesys Pulse Apple Safari 9.0.001+ Version 11 and higherare supported.

Genesys Pulse Apple Safari 9.0.004+Version 12 and higherare supported; Lastsupported : 9.0.006.03

Genesys Pulse Apple Safari 9.0.006+ Version 14 and higherare supported.

Genesys Pulse Firefox 9.0.000 Version 60 and higherare supported.

Genesys Pulse Firefox 9.0.001 - 9.0.003 Version 61 and higherare supported.

Genesys Pulse Firefox 9.0.003+ Version 67 and higherare supported.

Genesys Pulse Firefox 9.0.004 Version 70 and higher




are supported.

Genesys Pulse Firefox ESR 8.1.4-8.5.102.03 Version 24 and higherare supported.

Genesys Pulse Firefox ESR 8.5.103.03 - 8.5.108 Version 42 and highersupported

Genesys Pulse Firefox ESR 9.0.000 Version 52 and higherare supported.

Genesys Pulse Firefox ESR 9.0.001+ Version 60 and highersupported

Genesys Pulse Firefox ESR 9.0.004+ Version 68 and higherare supported.

Genesys Pulse Google Chrome 8.1.4-8.5.102.03 Version 22 and higherare supported.

Genesys Pulse Google Chrome 8.5.103.03 - 8.5.108 Version 46 and higherare supported.

Genesys Pulse Google Chrome 9.0.000 Version 67 and highersupported

Genesys Pulse Google Chrome 9.0.001 - 9.0.003 Version 69 and higherare supported.

Genesys Pulse Google Chrome 9.0.003+ Version 75 and higherare supported.

Genesys Pulse Google Chrome 9.0.004 Version 77 and higherare supported.

Genesys Pulse Microsoft Edge 8.5.103.03 - 8.5.108 Version 20 and highersupported

Genesys Pulse Microsoft Edge 9.0.000 Version 38 and highersupported

Genesys Pulse Microsoft Edge 9.0.001 - 9.0.003 Versions 42 and 44 aresupported.

Genesys Pulse Microsoft Edge 9.0.001+ Version 42 and highersupported

Genesys Pulse Microsoft Edge 9.0.004+ Versions 44, 79, andhigher are supported.

Genesys Pulse Microsoft EdgeChromium 9.0.004+

Genesys Pulse Microsoft IE 8.1.4+ Version 11




Database Release Conditions/LimitationsMS SQL Server 2012 8.5



MS SQL Server 2016 Cluster 8.5.108+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.

MS SQL Server 2017 9.0.003+MS SQL Server 2019 9.0.005+MS SQL Server 2019 Cluster 9.0.006+Oracle 12c R1 8.5 Last Supported: 9.0.006.00Oracle 12c R1 RAC 8.5 Last Supported: 9.0.006.00Oracle 18c 9.0.003+ Last Supported: 9.0.006.04

Oracle 18c RAC 9.0.003+ SCAN is supported. LastSupported: 9.0.006.04

Oracle 19c 9.0.005+Oracle 19c RAC 9.0.005+ SCAN is supported.PostgreSQL 10 9.0.001+PostgreSQL 12 9.0.005+PostgreSQL 9.6 8.1.4+




Notes:



• Release Support numbers refer to Solution Reporting.


Genesys Pulse 8.0.1+ManagementFrameworkConfiguration Server/Proxy


Notes:

• Release Support numbers refer to Solution Reporting.

Component Release Interface ConditionsGenesys Pulse 8.0.1+ Stat Server

Prerequisites

Notes:

• For general Solution Reporting prerequisites, see the Solution Reporting page in thisguide.

Genesys Pulse - Prerequisites



Genesys Pulse - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 9.0.003+RedHat'simplementation

OpenJDK 8 Yes No Release: 9.0Oracle Java 8 Runtime(JRE) Yes No Release: 9.0




Genesys Quality Management (Zoom)General Information - Genesys Quality Management (Zoom)This information applies to Genesys Quality Management (Zoom), which includes the products CallRecording, Quality Manager, and Screen Capture. GQM (Zoom) is a separate product from QualityManagement associated with SpeechMiner and Genesys Interaction Recording. All GQM (Zoom)versions entered End of Life (EOL) on July 29, 2016. They reach End of Maintenance on January 1,2018, and reach End of Support on July 1, 2018. If you have questions, contact your accountrepresentative.



Genesys Quality Management (Zoom) Servers SupportOS Family Operating System Release Conditions


Supported Browsers

Notes:

• Genesys Quality Management Solution includes the products Call Recording, QualityManager, and Screen Capture. GQM 8.0+ supports Google Chrome 4.0+ and Opera 9+.

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the

Product List Genesys Quality Management (Zoom)


browser is supported.


Genesys QualityManagement (Zoom)User Interface

Firefox ESR 8.0+ Firefox 3.6.16+ isrecommended.


Notes:





Oracle 11g RAC 8.0+ Oracle 11g Rel 1 and Rel 2 aresupported









Prerequisites

Notes:

• Web browser requires media player plug-in for audio review.

Genesys Quality Management (Zoom) - Prerequisites


Prerequisites


Limitations

Call Recording

Windows Media Playeror QuickTime Player Yes No Release: 8.0+

Quality Manager

Live Monitor applicationrequires JRE 1.6+ Yes No Release: 8.0+

Report/Charts - web Yes No Release: 8.0+



Genesys Quality Management (Zoom) - Prerequisites

browsers require AdobeFlash Player plug-inWindows Media Player9+ or QuickTime Player Yes No Release: 8.0+

Screen Capture

h.264 or MPEG-4 2codec Yes No Release: 8.0+

Windows Media Player9+ Yes No Release: 8.0+



Genesys Rules System



Product List Genesys Rules System



Linux CentOS Linux 7 8.5.3+Supported by GRAT starting with8.5.304.14 and GRE starting with8.5.304.08.

Linux Red Hat Enterprise Linux 5 8.1 - 8.5.3 Discontinued as of August 30, 2019.

Linux Red Hat Enterprise Linux 6 8.5 - 9.0

Note the following:

• GRS Engine - Last supported:9.0.000.18

• GRS Authoring Tool - Lastsupported: 9.0.000.22

Windows Windows 7 8.1 - 8.5.3 Discontinued as of August 30, 2019.Windows Windows Server 2008 8.1 - 8.5.3 Discontinued as of August 30, 2019Windows Windows Server 2012 8.5.1+Windows Windows Server 2012 8.5.1+ Starting with 8.5.100.10.

Windows Windows Server 2016 8.5.3+Supported by GRAT starting with8.5.303.16 and GRE starting with8.5.303.11.

Windows Windows Server 2019 9.0.0+Supported by GRE starting with9.0.000.16 and GRAT starting with9.0.000.23.




Supported Browsers


Apple Safari 8.5.2+ Release number relatesto GRS UI.

Firefox ESR 8.1.1+ Release number relatesto GRS UI.

Google Chrome 8.1.4+ Release number relatesto GRS UI.

Microsoft Edge 9.0+ Release number relatesto GRS UI.



IBM DB2 9.7 8.1 - 8.5.2 Discontinued as of August 30,2019.


Genesys Rules System RulesEngine supports this starting with8.5.303.11. Genesys RulesSystem Rules Authoring Toolsupports this starting with8.5.303.16.

MS SQL Server 2016 Cluster 8.5.3+ Support starting with 8.5.303.11


Genesys Rules System RulesEngine supports this starting with9.0.000.16. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.23.

Oracle 11g 8.1Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofAugust 30, 2019.

Oracle 11g RAC 8.1Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofAugust 30, 2019.

Oracle 12c R1 8.5.1Oracle 12c R2 RAC 9.0 SCAN is supported.



Database Release Conditions/LimitationsOracle 18c 9.0Oracle 18c RAC 9.0

Oracle 19c 9.0.0+

Genesys Rules System RulesEngine supports this starting with9.0.000.19. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.26

Oracle 19c RAC 9.0.0+

Genesys Rules System RulesEngine supports this starting with9.0.000.19. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.26

PostgreSQL 9 8.5.1




Notes:

• Release Support numbers refer to Genesys Rules System.

Component Release Interface Conditionsno direct interface Interaction Serverno direct interface SIP Server/T-Server





Prerequisites

Notes:

• For the Genesys Rules Development Tool component (available only up to release 8.1.4),you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites


Prerequisites


Limitations

Web Server

Apache Tomcat 6 Yes NoRelease: 8.1 - 8.5.3Discontinued as ofAugust 30, 2019.

Apache Tomcat 7 Yes NoRelease: 8.5 - 8.5.3Discontinued as ofAugust 30, 2019.

Apache Tomcat 8 Yes No


• Support starting withversion 8.5.303.06.

• Discontinued as ofAugust 30, 2019.

Apache Tomcat 8.5 Yes No Release: 8.5.3+Support starting with




version 8.5.303.06

Apache Tomcat 9.0.41 Yes NoRelease: 9.0+Starting with GRATversion 9.0.000.25 andGRE version 9.0.000.18.

IBM WebSphereApplication Server 7 Yes No

Release: 8.1 - 8.5.3Discontinued as ofAugust 30, 2019.

IBM WebSphereApplication Server 7 Yes No Release: 8.5

IBM WebSphereApplication Server 8.5 Yes No Release: 8.5+

JBOSS 7.1.1 Yes No

Release: 8.1 - 8.5Note the following:

• Supported for GRATand GRE only. RESTAPIs are notsupported on JBOSS.


Other Prerequisites

JDK 8 (or Oracle Java 8Runtime (JRE)) Yes No

Release: 8.5Must be installed on theapplication server host.

Oracle JavaDevelopment Kit (JDK) 6 Yes No

Release: 8.1 - 8.5.3Note the following:

• Must be installed onthe applicationserver host. Supportfor version 8.1 only.



Release: 8.1 - 8.5.3Note the following:

• (Alternatively, JRE 7)Must be installed onthe applicationserver host.




Applicable toversions 8.1.3 andabove.


Oracle JavaDevelopment Kit (JDK) 8 Yes No Release: 9.0


Release: 8.5Must be installed on theapplication server host.Support for version 8.5only.


OpenJDK 11 Yes No Release: 9.0

OpenJDK 13 Yes No

Release: 9.0Supported from:

• GRE version9.0.000.18

• GRAT version9.0.000.25




Genesys Skills Management



Notification Client Support SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.684 Performance DNA onlyWindows Windows 10 9.0 Performance DNA onlyWindows Windows 7 8.5.546 R2 is required.Windows Windows 7 8.5.684Windows Windows 7 9.0

Performance DNA Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to downloada required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.

OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.546 R2 is optional.Windows Windows Server 2008 8.5.684 R2 is optional.Windows Windows Server 2012 8.5.546 R2 is required.Windows Windows Server 2012 8.5.684 R2 is required.Windows Windows Server 2012 9.0 R2 is required.Windows Windows Server 2016 9.0

Product List Genesys Skills Management


Training Manager Client UI Support SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.546 64-bit compatibilityWindows Windows 10 8.5.684 64-bit compatibilityWindows Windows 10 9.0 64-bit compatibilityWindows Windows 7 8.5.546 32-bit compatibilityWindows Windows 7 8.5.684 32-bit compatibilityWindows Windows 7 9.0 32-bit compatibilityWindows Windows 8 8.5.546 64-bit compatibilityWindows Windows 8 8.5.684 64-bit compatibilityWindows Windows 8 9.0 64-bit compatibility

Training Manager Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to downloada required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.

OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.546 R2 is required.Windows Windows Server 2008 8.5.684 R2 is required.Windows Windows Server 2012 8.5.546 R2 is required.Windows Windows Server 2012 8.5.684 R2 is required.Windows Windows Server 2012 9.0 R2 is required.Windows Windows Server 2016 9.0

Supported Browsers

Notes:



• The minimum supported resolution is 1280x1024.


Web User Interface Firefox 8.5.546 Training Managerfeatures not supported

Web User Interface Google Chrome 8.5.546Web User Interface Google Chrome 8.5.684Web User Interface Google Chrome 9.0Web User Interface Microsoft IE11 8.5.546Web User Interface Microsoft IE11 8.5.684Web User Interface Microsoft IE11 9.0Web User Interface Microsoft IE8 8.5.546Web User Interface Microsoft IE9 8.5.546


Database Release Conditions/LimitationsMS SQL Server 2008 8.5.546 R2MS SQL Server 2008 8.5.684 R2MS SQL Server 2012 8.5.546MS SQL Server 2012 8.5.684MS SQL Server 2012 9.0

MS SQL Server 2014 8.5.546 Supported by Training Manageronly.



MS SQL Server 2016 9.0.0









Prerequisites

Notes:

• Performance DNA and Training Manager require two versions of Microsoft Framework.NET to support the various services created. See the table for details.

• When using Training Manager Client, both it and Skills Management web services musthave network connectivity to Workforce Management (Genesys WFM, Teleopti WFM, orNice IEX WFM).

Notification Client Support - Prerequisites

Third-Party Acquired by Provided by Genesys Conditions/



Notification Client Support - Prerequisites

ComponentPrerequisites Customer Limitations



Release: 8.5.546 -9.0.100Microsoft .NETFramework version 4.5.2is required.

Microsoft .NETFramework 4.7.2 Yes No Release: 9.0.101

Performance DNA Server - Prerequisites


Prerequisites


Limitations


ASP.NET 4.5 Yes No Release: 9.0

Crystal Reports Runtime Yes No

Release: 9.0Click the following linkto download CrystalReports Runtime:http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip.Be aware that the fileautomaticallydownloads when youclick the link.

Microsoft .NETFramework 3.5 andMicrosoft .NETFramework 4.5

Yes No

Release: 8.5.546 -9.0.100For Microsoft .NETFramework 4.5, version4.5.2 is required.

Microsoft .NETFramework 3.5 and Yes No Release: 9.0.101

For Microsoft .NET



Performance DNA Server - Prerequisites

Microsoft .NETFramework 4.7

Framework 4.7, version4.7.2 is required.

Training Manager Client UI Support - Prerequisites


Prerequisites


Limitations



Release: 8.5.54632-bit compatibilityrequired


Release: 8.5.68432-bit compatibilityrequired


Release: 9.032-bit compatibilityrequired

Training Manager Server - Prerequisites


Prerequisites


Limitations


ASP.NET 3.5 Yes No Release: 9.0

Crystal Reports Runtime Yes No

Release: 9.0Click the following linkto download CrystalReports Runtime:http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip.Be aware that the file



Training Manager Server - Prerequisites

automaticallydownloads when youclick the link.


Yes No

Release: 8.5.546 -9.0.100For Microsoft .NETFramework 4.5, version4.5.2 is required.


Yes NoRelease: 9.0.101For Microsoft .NETFramework 4.7, version4.7.2 is required.



Genesys Softphone



Genesys Softphone SupportOS Family Operating System Release Conditions

Mac Mac OS X 10.0 9.0.0+Supports Mac OSversion 10.15 startingwith 9.0.014.12.

Mac Mac OS X 11.0 9.0.0+Supports macOS 11.2(Big Sur). Apple M1processor is supportednatively.

Windows Windows 10 8.5 - 9.0Application running in32-bit compatibilitymode on 64-bit OS.

Windows Windows 11 9.0+Application running in32-bit compatibilitymode on 64-bit OS.

Windows Windows 8 8.5 - 9.0

Note the following:

• Application runningin 32-bitcompatibility modeon 64-bit OS.

• Discontinued as of9.0.020.10

• Last supportedversion: 9.0.019.06


Note the following:

• Genesys Softphoneis supported onWindows Server

Product List Genesys Softphone



2012 only if CitrixServer is alsodeployed onWindows Server2012.





Note the following:


• Genesys Softphoneis supported onWindows Server2016 only if CitrixServer is alsodeployed onWindows Server2016.





Note the following:


• Genesys Softphoneis supported onWindows Server2019 only if CitrixServer is alsodeployed onWindows Server2019.





Genesys Softphone VDI Adapter SupportOS Family Operating System Release Conditions

Linux eLux RP5 9.0 9.0.007.09 - 9.0.009.05,32-bit.

Linux eLux RP6 9.0+ 64-bit, starting with9.0.010.08.



Supported Browsers









Component Release Interface ConditionsGenesys Softphone 8.5 - 9.0 SIP/RTP/HTTP



Prerequisites

Notes:

• All prerequisites are installed with the application.



Genesys Video Gateway



Product List Genesys Video Gateway


Notes:• Genesys supports use of products on Oracle Enterprise Linux ("OEL"), provided that the OEL distribution is 100% compatible with a Genesys-supported Red

Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in theequivalent Red Hat Linux version; no investigation or testing will be performed on OEL itself. Support only applies to OEL versions 5.x and later.





Only RHEL version 6.5or later is supported.Use of earlier versionsmay result in systeminstability.


Supported Browsers

Notes:

• Genesys tests compatibility for all browsers announcing WebRTC and Flash plug-intechnologies support. Thanks to our forthcoming continuous delivery model, we plan tominimize the delay between a browser’s compatibility announcement and its support bythe Genesys Video Gateway. The same policy is valid for browsers updates. However,Genesys cannot be held responsible for any interface modification from browservendors, or for any functional modification.

• The Genesys Video Gateway product is based on WebRTC technology from the IETF andW3C and Flash plug-in from Adobe. Browsers support for WebRTC signaling, media andsecurity is still evolving at a fast pace. Browser vendors should maintain backwardcompatibility with these technologies.


Genesys Video Gateway Apple Safari 9.0 Version 8; Supported onDesktop only.

Genesys Video Gateway Firefox ESR 9.0

Support for version 31ESR; Supported onDesktop only. *Supportsthe latest mainlineversion of the browserand one version beforeit.

Genesys Video Gateway Google Chrome 9.0

Support for versions 42and above; Supportedon Desktop only;Supports the latestmainline version of thebrowser and one versionbefore it.

Genesys Video Gateway Microsoft IE 9.0 Version 11. Supported




on Desktop only;Supports the latestmainline version of thebrowser and one versionbefore it.

Genesys Video Gateway Opera 9.0

Support for version 29and above; Supportedon Desktop only.*Supports the latestmainline version of thebrowser and one versionbefore it.











Prerequisites



Genesys Voice PlatformGeneral Information - Genesys Voice PlatformThis page covers the following components that fall under this GVP SOE page:

• Call Control Platform• CTI Connector• MRCP Proxy• Policy Server• Supplementary Services Gateway• Third-Party Squid

See the Genesys Media Server SOE page if you're looking for SOE information for the following:

• Genesys Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-In for GAX• Management Information Base (MIB)• T-Server-CUCM to Media Server Connector



Product List Genesys Voice Platform


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat

distribution.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat







• VP Call ControlPlatform 8.5.110.05

• VP CTI Connector8.5.160.77

• VP SupplementaryServices Gateway8.5.160.97

• VP Policy Server8.5.010.10

• VP MRCP Proxy8.5.185.06



• VP CTI Connector• VP Supplementary

Services Gateway• VP MRCP Proxy

Last supported on thefollowing components andrespective versions:

• VP Call ControlPlatform 9.0.013.03




• VP SupplementaryServices Gateway(9.0.031.10)

• VP MRCP Proxy(9.0.035.04)

• VP CTI Connector(9.0.041.07)

Linux Red Hat EnterpriseLinux 8 9.0.0+ Supported for the

following components:OS Family OS Release Conditions




• VP SupplementaryServices Gateway(9.0.031.88+)

• VP MRCP Proxy(9.0.049.38+)

Windows Windows Server 2008 8.1.2 - 9.0


• VP CTI Connector8.5.160.80

• VP SupplementaryServices Gateway9.0.031.10

• VP MRCP Proxy9.0.019.27

• VP Third Party Squid8.5.100.06


• VP Call Control Platform9.0.013.03



• CTI Connector• MRCP Proxy

Last supported on thefollowing components andrespective versions:

• SupplementaryServices Gateway9.0.031.10

• Third Party Squid8.5.100.06



• Call Control Platform• CTI Connector





• Supplementary ServicesGateway

• MRCP Proxy

Windows Windows Server 2019 9.0+The Standard version issupported for CTIConnector.


Supported Browsers

Notes:

• For browser support information, see the Supported Browsers table on the GenesysAdministrator Extension page in this guide.


Notes:

• For database support information, see the Supported Database/DB Cluster table on theGenesys Media Server page in this document.






Notes:

• For IPV6 support information, see the Genesys Media Server page in this guide.


Genesys Media Server 8.1ManagementFrameworkConfiguration Server/Proxy

Genesys Media Server 8.1 SIP Server/T-ServerGenesys Media Server no direct interface Interaction Server


Notes:

• Release Support numbers refer to Genesys Voice Platform.


Genesys Voice Platform 8.1.5 F5 or NLB/Radware forload-balancing

Genesys Voice Platform 8.1.5 IVR Server 7.5 or 8.0Genesys Voice Platform 8.1.5 SIP PhonesGenesys Voice Platform 8.1.5 Web Interface-HTTP

Prerequisites



Notes:

• For additional prerequisites, see the Prerequisite table in the Genesys Media Server pagein this document.

Genesys Voice Platform - Prerequisites


Prerequisites


Limitations

Cisco Queue Adapter (for GVP 7.6) or CTI-Connector (Cisco)

Cisco ICM Yes No

Release: 7.6Depending on the GVPrelease that is deployed,there are differentsupported versions ofCisco ICM.

Microsoft IIS for GVP 8.1.1 or earlier or GVPi applications on GVP 8.1.1–8.1.4.

Common Files Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.

Internet InformationServer Snap-In Yes No

Release: 8.1.5Not needed for GVP8.1.5 or later.

Microsoft InternetInformation Server (IIS)6.0 components

Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.

World Wide Web Server Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.

Cisco ICM AIM (CTIC support)

Cisco ICM 7.5 or later Yes No Release: 8.1.5+

If using ASR

Any validated MRCP Yes Resell Release: All



Genesys Voice Platform - Prerequisites

compliant speech-recognition software

Reference theSupported MediaInterfaces referencemanual for compatibilityof GVP with Nuance andany GValidated speechintegration. It is yourresponsibility to orderthe appropriate numberof speech licenses.Contact Genesys Salesfor additional guidance.

If using TTS

Any validated MRCPcompliant text-to-speech software

Yes Resell

Release: AllReference theSupported MediaInterfaces referencemanual for compatibilityof GVP with Nuance andany GValidated speechintegration. It is yourresponsibility to orderthe appropriate numberof speech licenses.Contact Genesys Salesfor additional guidance.

SIP Server to Resource Manager HA (active-active mode) (Optional)


Release: AllF5, Microsoft NetworkLoad Balancer (NLB) aresupported.

Voice Platform Policy Server - Prerequisites



Voice Platform Policy Server - Prerequisites


Prerequisites


Limitations

Policy Server

Java 7 (JRE) Yes NoRelease: 8.5Last supported version:8.5.010.10



Genesys Voice Platform Studio



Genesys Voice Platform Studio Server Support

Notes:


OS Family Operating System Release ConditionsWindows Windows 7 7.6+

Genesys Voice Platform Studio User Interface Support

Notes:


OS Family Operating System Release ConditionsWindows Windows 7 7.6+

Product List Genesys Voice Platform Studio


Supported Browsers










Prerequisites

No prerequisites at this time.

Product List Genesys Voice Platform Studio


Genesys Voice Platform Voice ApplicationReporter



Product List Genesys Voice Platform Voice Application Reporter


OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 7.5 In 32-bit compatibility mode only.Solaris SPARC Solaris SPARC 64-bit 10 7.6 In 32-bit compatibility mode only.




Supported Browsers










Prerequisites




Genesys Web Engagement



• Genesys Data Processing Server falls under Universal Contact Server, starting with the9.0 release. See the

Universal Contact Server SOE page for support information.


Genesys Web Engagement SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.1




Windows Windows Server 2008 8.1.1Windows Windows Server 2012 8.5Windows Windows Server 2016 8.5.2

Genesys Web Engagement Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5 Supports Windows 10 in8.5.000.42.

Windows Windows 7 8.1.2Windows Windows 7 8.5Windows Windows Server 2008 8.1.2Windows Windows Server 2008 8.5

Product List Genesys Web Engagement



Windows Windows Server 2012 8.5Supports WindowsServer 2012 in8.5.000.42.


Supported Browsers

Notes:



Genesys WebEngagement Apple Safari 8.1 Version 6+

Genesys WebEngagement Apple Safari 8.5 Version 6+

Genesys WebEngagement Firefox 8.1

Firefox 9.0+ issupported; ESR is notsupported

Genesys WebEngagement Firefox 8.5

Firefox 9.0+ issupported; ESR is notsupported

Genesys WebEngagement Google Chrome 8.1

Genesys WebEngagement Google Chrome 8.5


Notes:






Database Release Conditions/LimitationsCassandra 1.2 8.1

Cassandra 2.2 8.5 Database version 2.2.9 issupported.




Notes:

• Release Support numbers refer to Genesys Web Engagement.

Component Release Interface ConditionsGenesys WebEngagement Backend 8.1 Chat Server

Genesys WebEngagement Backend 8.1 Interaction Server

Genesys Web 8.1 Management




Engagement BackendFrameworkConfiguration Server/Proxy

Genesys WebEngagement Backend 8.1 Message Server

Genesys WebEngagement Backend 8.1 Solution Control Server

Genesys WebEngagement Backend 8.1 Stat Server

Genesys WebEngagement Frontend 8.1


Genesys WebEngagement Frontend 8.1 Message Server

Genesys WebEngagement Server 8.5 Chat Server

Genesys WebEngagement Server 8.5 Interaction Server

Genesys WebEngagement Server 8.5


Genesys WebEngagement Server 8.5 Message Server

Genesys WebEngagement Server 8.5 Solution Control Server

Genesys WebEngagement Server 8.5 Stat Server



Prerequisites



Genesys Web Engagement - Prerequisites


Prerequisites


Limitations

Supported Versions

Java 7 Yes No

Release: 8.1Note the following:

• Java 7 (starting with1.7.79) is supportedin all versions priorto 8.5.

• You can use eitherJRE or JDK. However,if you use JRE, youmay receive warningmessages that donot affect thefunctionality of yourWeb Engagementapplication.

Java 8 Yes No


• Java 8 is supportedby Genesys version8.5 and allsubsequentversions.

• You can use eitherJRE or JDK. However,if you use JRE, youmay receive warningmessages that donot affect thefunctionality of yourWeb Engagementapplication.

OpenJDK 8 Yes NoRelease: 8.5+Supported by GenesysWeb EngagementServer starting with



Genesys Web Engagement - Prerequisites

8.5.000.43.



Genesys WebRTC Service





Product List Genesys WebRTC Service




Windows Windows Server 2008 8.5R2 with 32-bitapplications running incompatibility mode on a64-bit OS is supported.








Supported Browsers

Notes:

• Genesys tests and seeks compatibility for all browsers announcing WebRTC technologysupport. Thanks to our continuous delivery model, we aim at reducing to a minimum thedelay between a browser’s compatibility announcement and its support. The samepolicy is valid for browsers evolutions.



• The Genesys WebRTC Service product is based on WebRTC technology drafted at IETFand W3C. This technology is still in a draft stage, and therefore the browsersimplementation is still evolving at a fast pace on signaling, media and security parts.









Genesys WebRTCService JavaScript API Firefox ESR 8.5

Supported on Desktopand Android; Supportsthe latest mainlineversion of the browserand two versions beforeit.

Genesys WebRTCService JavaScript API Google Chrome 8.5


Genesys WebRTCService JavaScript API Opera 8.5












Prerequisites




Genesys Widgets



No OS information at this time.

Supported Browsers


Genesys Widgets Apple Safari 8.5.0 Tested with version 8+.

Genesys Widgets Apple Safari 9.0

Safari 9.1 and above;MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+

Genesys Widgets Firefox 9.0

Mozilla Firefox 66 andabove; Windows 7, 8.1,10; MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+

Genesys Widgets Firefox ESR 8.5.0Version 43+ (Testedwith Firefox version 43;ESR is not tested.)

Genesys Widgets Google Chrome 8.5.0 Tested with version 47+.

Genesys Widgets Google Chrome 9.0

Chrome 73 or above;Windows 7, 8.1, 10;MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+

Genesys Widgets Microsoft Edge 8.5.0 Version 14 starting with

Product List Genesys Widgets



Genesys Widgets8.5.008.

Genesys Widgets Microsoft Edge 9.0Microsoft Edge 18 orabove; Windows 7, 8.1,10; Widgets version9.0.009.04+

Genesys Widgets Microsoft IE 8.5.0

Tested with MicrosoftInternet Explorer 11.Last supported:9.0.017.33. As of May2021, Microsoftrecommends customersmove to Microsoft Edgewith IE mode to ensurebackward compatibility.

Genesys Widgets Microsoft IE 9.0

Tested with MicrosoftInternet Explorer 11 onWindows 7, 8.1, 10;Widgets version9.0.009.04+. Lastsupported: 9.0.017.33.As of May 2021,Microsoft recommendscustomers move toMicrosoft Edge with IEmode to ensurebackward compatibility.











Prerequisites



Gplus Adapter for Microsoft CRMGeneral Information - Gplus Adapter for Microsoft CRMPlease contact Genesys Technical Support for further information on Gplus Adapters.




Supported Browsers






Product List Gplus Adapter for Microsoft CRM






Prerequisites


Product List Gplus Adapter for Microsoft CRM


Gplus Adapter for SAP AnalyticsGeneral Information - Gplus Adapter for SAP AnalyticsPlease contact Genesys Technical Support for further information on Gplus Adapters.



Product List Gplus Adapter for SAP Analytics


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.



OS Family OS Release ConditionsWindows Windows Server 2008 7.5


Supported Browsers



Notes:

• Gplus Adapter for SAP Analytics does not require a database of its own. However it usesall databases supported by Interaction Concentrator, as indicated in this SupportedOperating Environment Guide.









Prerequisites

Notes:

• Please contact Genesys Technical Support for further information on Gplus Adapters.



Gplus Adapter for SAP CRMGeneral Information - Gplus Adapter for SAP CRMPlease contact Genesys Customer Care for further information on Gplus Adapters.



Product List Gplus Adapter for SAP CRM



Windows Windows Server 2019 7.5+Supported by Autodialing GatewayServer for SAP starting with7.5.100.003, as of 09/03/21.




Supported Browsers



Notes:

• Gplus for SAP CRM does not require a database of its own. However, CampaignSynchronization Server uses the Outbound Contact database, see the Outbound Contactpage in this guide for support information.









Prerequisites

Notes:

• Please contact Genesys Customer Care for further information on Gplus Adapters.



Gplus Adapter for SAP Data AccessComponent



Product List Gplus Adapter for SAP Data Access Component




Supported Browsers












Prerequisites




Gplus Adapter for SAP ERPGeneral Information - Gplus Adapter for SAP ERPPlease contact Genesys Technical Support for further information on Gplus Adapters.



Product List Gplus Adapter for SAP ERP




Supported Browsers



Notes:

• Gplus for SAP ERP does not require a database of its own. However, CampaignSynchronization Server uses the Outbound Contact database. See the OutboundContact page in this Supported Operating Environment Guide.









Prerequisites

Notes:

• Please contact Genesys Customer Care for further information on Gplus Adapters.



Gplus Adapter for SAP ICI Multi-Channel



Product List Gplus Adapter for SAP ICI Multi-Channel



Linux Red Hat EnterpriseLinux 6 8.0.1+ Starting with version

8.0.100.12.


Windows Windows Server 2008 7.5+Windows Windows Server 2012 8.0+Windows Windows Server 2016 8.0.210+


Supported Browsers












Prerequisites

Gplus Adapter for SAP ICI Multi-Channel - Prerequisites


Prerequisites


Limitations







Gplus Adapter for Siebel CRMGeneral Information - Gplus Adapter for Siebel CRMPlease contact Genesys Technical Support for further information on Gplus Adapters.



Product List Gplus Adapter for Siebel CRM




64-bit is supported in32-bit compatibilitymode only.


64-bit is supported in32-bit compatibilitymode only.

Windows Windows Server 2012 7.5+64-bit is supported in32-bit compatibilitymode only.


Please note thefollowing:

• Support starting with8.0.310 versions.

• 64-bit is supported in32-bit compatibilitymode only.

Windows Windows Server 2019 8.5+64-bit is supported in32-bit compatibilitymode only.


Supported Browsers



Notes:

• Database support applies to Gplus Adapter for Siebel CRM Configuration SynchronizationComponent.

Database Release Conditions/LimitationsMS SQL Server 2012 8.0.2+



Database Release Conditions/LimitationsOracle 12c R1 8.0.2+Oracle 12c R1 RAC 8.0.2+Oracle 12c R2 8.0.2+Oracle 12c R2 RAC 8.0.2+




Notes:

• Release Support numbers refer to Gplus Adapters for Siebel CRM.

Component Release Interface ConditionsGplus Adapter for SiebelCRM CampaignSynchronizationComponent

8.0ManagementFrameworkConfiguration Server/Proxy

Gplus Adapter for SiebelCRM CampaignSynchronizationComponent

8.0 Outbound Server

Gplus Adapter for SiebelCRM ConfigurationSynchronizationComponent


Gplus Adapter for SiebelCRM MultimediaComponent

8.0 Interaction Server

Gplus Adapter for SiebelCRM Multimedia 8.0 Management

Framework




Component Configuration Server/Proxy

Gplus Adapter for SiebelCRM Voice Component 8.0


Gplus Adapter for SiebelCRM Voice Component 8.0 SIP Server/T-Server

Gplus CommunicationServer for Siebel CRM(+Unicomm)


Siebel/OpenMediaServer 8.0 Interaction Server

Siebel/OpenMediaServer 8.0



Notes:

• Release Support numbers refer to Gplus Adapter for Siebel CRM.

Component Release Interface ConditionsGplus Adapter for SiebelCRM CampaignSynchronizationComponent

7.x Siebel EAI (XML viaHTTP)

Gplus Adapter for SiebelCRM ConfigurationSynchronizationComponent

7.x Siebel EAI (XML viaHTTP)

Gplus CommunicationServer for Siebel CRM 8.0 Genesys

Communication DriverGplus CommunicationServer for Siebel CRM(+Unicomm)

8.0 GenesysCommunication Driver

Gplus UCS Gateway 7.x Siebel Web Services



Component Release Interface ConditionsServer for Siebel CRM (SOAP via HTTP)Siebel/OpenMediaServer 7.x Siebel Web Services

(SOAP via HTTP)

Prerequisites

Notes:

• Please contact Genesys Customer Care for further information about pre-requisites forGplus Adapters.

Gplus UCS Gateway Server for Siebel CRM - Prerequisites


Prerequisites


Limitations







intelligent Workload DistributionGeneral Information - intelligent Workload DistributionFor supported operating environment information on Genesys Interactive Insights for iWD, see theGenesys Interactive Insights page in this Supported Operating Environment Reference Guide.



intelligent Workload Distribution Servers Support

Notes:


• For Solaris SPARC, an asterisk (*) indicates the oldest operating systems supported forthe Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIXPower PC, HP-UX, and Solaris SPARC.



AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.1 AIX is not supported as

of version 8.5.104.03.

Linux CentOS Linux 7 9.0+ Support starts withversion 9.0.011.

Product List intelligent Workload Distribution



Linux Oracle Linux 7 9.0+

Coupled withUnbreakable EnterpriseKernel Release 4.1, thisoperating system issupported by thefollowing componentstarting with the versionspecified: intelligentWorkload DistributionServers 9.0.

Linux Red Hat EnterpriseLinux 5 8.0 - 8.5.1 RHEL 5 is not supported

as of version 9.0.x.

Linux Red Hat EnterpriseLinux 6 8.5 - 9.0

Note the following:

• Native• Support discontinued

as of 9.0.012.06


Supported for use onKernel Virtual Machine(KVM).

Linux Red Hat EnterpriseLinux 8 9.0+ Support starts with

version 9.0.011.

Solaris SPARC Solaris SPARC 64-bit 10 8.0 - 8.5.1Solaris SPARC is notsupported as of version8.5.104.03.

Windows Windows Server 2008 8.0 - 8.5.1Windows Server 2008 isnot supported as ofversion 9.0.x.


Windows Windows Server 2016 9.0Windows Server 2016 issupported starting with9.0.003.

Windows Windows Server 2019 9.0+ Support starts withversion 9.0.011.

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the



browser is supported.


intelligent WorkloadDistribution UserInterface

Apple Safari 8.5.103+ Version 9 and 10 aresupported.


Apple Safari 9.0+ Two latest versions aresupported.


Firefox ESR 8.5.1+ Extended SupportRelease


Google Chrome 8.5.1+ Latest and two lastversions are supported.


Microsoft IE 8.5.1+ Version 11 is supported.


Notes:




• intelligent Workload Distribution also supports the MySQL 5.0.41+ database.

Database Release Conditions/LimitationsMS SQL Server 2008 8.0 - 8.5.1MS SQL Server 2008 Cluster 8.5-8.5.1



Database Release Conditions/LimitationsMS SQL Server 2012 8.5+MS SQL Server 2012 Cluster 8.5+MS SQL Server 2014 9.0+MS SQL Server 2014 Cluster 9.0+ Supported with AlwaysOn ClusterMS SQL Server 2016 9.0.003+

MS SQL Server 2016 Cluster 9.0.003+Supported with AlwaysOn Clusterwith Synchronous Mirroringcapability.

MS SQL Server 2017 9.0+ Support starts with version9.0.010.

MS SQL Server 2019 9.0+ Support starts with version9.0.011.

Oracle 11g 7.6.1 - 8.5.1Oracle 11g Rel 1 and Rel 2 aresupported. Oracle 11g is notsupported as of version 9.0.x.

Oracle 11g RAC 8.0 - 8.5.1Oracle 11g Rel 1 and Rel 2 aresupported. Oracle 11g RAC is notsupported as of version 9.0.x.


Oracle 12c R2 9.0+ Support starts with version9.0.010.

Oracle 12c R2 RAC 9.0 Support starts with version9.0.010.

Oracle 18c 9.0.0+ Support starts with version9.0.012.06.

Oracle 18c RAC 9.0.0+ Support starts with version9.0.012.06.

Oracle 19c 9.0.0+ Support starts with version9.0.012.06.

Oracle 19c RAC 9.0.0+ Support starts with version9.0.012.06.

PostgreSQL 10 9.0+ Support starts with version9.0.011.

PostgreSQL 9 8.5.1+ Support starts with version8.5.104.03.

PostgreSQL 9.6 9.0+ Support starts with version9.0.003.






Notes:

• This section provides IPv6 information for: intelligent Workload Distribution, intelligentWorkload Distribution Runtime Node, intelligent Workload Distribution Runtime Node /Database Capture Point service, intelligent Workload Distribution Runtime Node / WebService Capture Point service, intelligent Workload Distribution Runtime Node /WebSphere MQ Capture Point service

Component Release Interface Conditionsintelligent WorkloadDistribution no direct interface License Server

intelligent WorkloadDistribution no direct interface SIP Server/T-Server

intelligent WorkloadDistribution no support Interaction Server

intelligent WorkloadDistribution no support


iWD Runtime Node no direct interface License ServeriWD Runtime Node no direct interface SIP Server/T-ServeriWD Runtime Node no support Interaction Server

iWD Runtime Node no supportManagementFrameworkConfiguration Server/Proxy




Notes:

• Release Support numbers refer to intelligent Workload Distribution.

Component Release Interface Conditionsintelligent WorkloadDistribution no support Genesys Rules System

Authoring Toolintelligent WorkloadDistribution no support Interaction Server

Databaseintelligent WorkloadDistribution no support Interaction Server Event

Log Databaseintelligent WorkloadDistribution no support iWD Configuration

Databaseintelligent WorkloadDistribution no support iWD Runtime Node

iWD Runtime Node no direct interface iWD Business ContextManagement Service

iWD Runtime Node no direct interface iWD Data Mart ETLservice

iWD Runtime Node no support Interaction ServerDatabase

iWD Runtime Node no support Interaction Server EventLog Database

iWD Runtime Node no support iWD Data MartDatabase service

iWD Runtime Node no support Stat ServeriWD Runtime Node/Database Capture PointService

no supportCustomer-suppliedSource SystemDatabase

iWD Runtime Node/WebService Capture PointService

no supportCustomer-suppliedSource System invokingiWD Web ServiceCapture Point

iWD Runtime Node/WebSphere MQ CapturePoint Service

no support Customer-suppliedWebSphere MQ Server



Prerequisites

intelligent Workload Distribution - Prerequisites


Prerequisites


Limitations

Servlet Engines

Embedded ServletEngine No Yes Release: 9.0+

IBM WebSphere 8.5 Yes NoRelease: 8.5WebSphere 8.5 with IBMJDK 7

Tomcat 7.0 Yes NoRelease: 8.5Tomcat 7.0 (with JRE 7).For Linux, OpenJDK7 issupported.


ActiveMQ 5.14.4Message Broker Yes No Release: 9.0+

IBM MQ Yes NoRelease: 9.0.009+Versions IBM MQ 9.0.X &9.1.X

OpenJDK 11 Yes NoRelease: 9.0+Recommended for alliWD 9 customers.

OpenJDK 8 Yes No

Release: 9.0+Starting with the following:

• iWD Web 9.0.008.05• iWD Stat Server

Extensions9.0.0008.07

• iWD Runtime Node9.0.008.07

• iWD Manager



intelligent Workload Distribution - Prerequisites

9.0.008.05• iWD History Node

9.0.008.05• iWD GAX Plug-In

9.0.008.06

Oracle Java 8Developer's Kit (JDK) Yes No Release: 9.0+

Red Hat OpenJDK 11 Yes NoRelease: 9.0+Starting with IWDrelease 9.0.017.

TIBCO 8.5.0 Yes NoRelease: 9.0+Starting with version9.0.010.



Interaction Concentrator



Interaction Concentrator Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported,except as noted for the specific product.


OS Family Operating System Release ConditionsLinux CentOS Linux 7 8.1.514+ Starting with 8.1.514.25Linux Oracle Linux 7 8.1.514+ Starting with 8.1.514.27


Supported on Red HatEnterprise Linux 64-bit 6in native mode. Lastsupported version:8.1.514.45


Supported on Red HatEnterprise Linux 64-bit 7in native mode.


Windows Windows Server 2012 8.1.4 - 8.1.514 Last supported version:8.1.514.46

Product List Interaction Concentrator


OS Family Operating System Release ConditionsWindows Windows Server 2016 8.1.514+ Starting with 8.1.514.14Windows Windows Server 2019 8.1.514+ Starting with 8.1.514.38

Supported Browsers



Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported,except as noted for the specific product.


• This information is for the Interaction Concentrator Database


MS SQL Server 2012 8.1.5 - 8.1.514 Last supported version:8.1.514.46

MS SQL Server 2012 Cluster 8.1.5 - 8.1.514Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Last supportedversion: 8.1.514.46

MS SQL Server 2014 8.1.4 - 8.1.514 Last supported version:8.1.514.46

MS SQL Server 2014 Cluster 8.1.514Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Last supportedversion: 8.1.514.46

MS SQL Server 2016 8.1.514+ Starting with 8.1.514.05

MS SQL Server 2016 Cluster 8.1.514+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Starting with8.1.514.05.

MS SQL Server 2017 8.1.514+ Starting with 8.1.514.30



Database Release Conditions/LimitationsMS SQL Server 2019 8.1.514+ Starting with 8.1.514.38MS SQL Server 2019 Cluster 8.1.514+ Starting with 8.1.514.47

Oracle 11g 8.1 - 8.1.514Oracle 11g Rel 1 and Rel 2 aresupported. Last supportedversion: 8.1.514.46

Oracle 11g RAC 8.1 - 8.1.514Oracle 11g Rel 1 and Rel 2 aresupported. Last supportedversion: 8.1.514.46


Oracle 12c R2 RAC 8.1.514

With pluggable database (PDB);test was done using SCAN option- SCAN name was used. Startingwith 8.1.514.08. Last supportedversion: 8.1.514.46

Oracle 18c 8.1.514+ Starting with 8.1.514.17Oracle 18c RAC 8.1.514+ Starting with 8.1.514.27Oracle 19c 8.1.514+ Starting with 8.1.514.37

Oracle 19c Multitenant 8.1.514+ With pluggable database (PDB).Starting with 8.1.514.37.

Oracle 19c RAC 8.1.514+ Starting with 8.1.514.30PostgreSQL 10 8.1.514+ Starting with 8.1.514.17PostgreSQL 11 8.1.514+ Starting with 8.1.514.39PostgreSQL 12 8.1.514+ Starting with 8.1.514.44

PostgreSQL 13 8.1.514+Starting with 8.1.514.56.Requires DB Server 8.5.100.11 orlater.

PostgreSQL 9.6 8.1.514+ Starting with 8.1.514.11






Notes:

• Release numbers refer to Interaction Concentrator.


Interaction Concentrator 8.1ManagementFrameworkConfiguration Server/Proxy

Interaction Concentrator no direct interface Interaction ServerInteraction Concentrator no direct interface License ServerInteraction Concentrator no direct interface SIP Server/T-Server



Prerequisites

Notes:

• There are no prerequisites for Interaction Concentrator.



Interaction SDKGeneral Information - Interaction SDKFrom 7.2 and higher, Genesys Integration Server (GIS) is no longer a standalone product; it is part ofInteraction SDK.



Product List Interaction SDK


Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including

AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat


• The GIS proxies for .NET are only supported on the Microsoft .NET Framework, so they are only supported on Windows.• When running on Windows, the GIS is only supported on Windows Server operating systems, not on Windows Client operating systems.




AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 7.6.5+




Supported by GenesysIntegration Serverstarting with 7.6.601.39.

Solaris SPARC Solaris SPARC 64-bit 10 7.2+


Only valid for AgentInteraction Layer (AIL)clients and GenesysIntegration Server (GIS)Proxies. Note: Thisoperating system is onlysupported for userinterfaceimplementations notserver implementations.






Windows Windows Server 2012 7.6.6+ Supported starting with7.6.600.10.

Windows Windows Server 2016 7.6.6+Supported by GenesysIntegration Serverstarting with version7.6.601.36.




Supported Browsers










Prerequisites

Notes:



• AIL third party dependencies The AIL installs with all needed external libraries. Clientapplications must make sure that those dependencies exist and are not overridden byother classpath libraries. AIL 7.6.4 third party-libraries: Apache log4j. File: log4j.jarJavaMail 1.3.1 (spec 1.3): File: mail.jar FlexLM Java 7.2: flexlm.jar

• Needed only when not using JDK 6 or higher: JavaBeans Activation Framework 1.0.2(spec 1.0). Used by JavaMail. File: activation.jar Java Architecture for XML binding (refimpl 2.1.1, spec 2.1): jaxb-api.jar, jaxb-impl.jar

Interaction SDK - Prerequisites


Prerequisites


Limitations

AIL and GIS

1.6 Yes No Release: 7.6.3

Java SE 7 Yes No Release: 7.6.4+Interaction SDK 7.6.5+

Java SE 8 Yes No Release: 7.6.4+Interaction SDK 7.6.6+

JDK 1.4.2 Yes No Release: 7.5JDK 1.4.2 Yes No Release: 7.6.3JDK 1.4.2 Yes No Release: 7.2JDK 1.5 Yes No Release: 7.5JDK 1.5 Yes No Release: 7.6.3JDK 1.5 Yes No Release: 7.2JDK 1.5 Yes No Release: 7.6.4+JDK 1.6 Yes No Release: 7.6.4+

GIS

Apache 2.0 with Tomcat4.1 or 5.5 on Windows,Solaris, and Linux only

Yes No Release: 7.2

Apache 2.0 with Tomcat5.5 on Windows, Solaris,and Linux only

Yes No Release: 7.5





Yes No Release: 7.6.4+


Yes No Release: 7.6.3

IIS 5.0/6.0 with Tomcat4.1 or 5.5 on Windowsonly

Yes No Release: 7.2

IIS 5.0/6.0 with Tomcat5.5 on Windows only Yes No Release: 7.5





WebLogic 8.1 on Solarisonly Yes No Release: 7.5

WebLogic 8.1 on Solarisonly Yes No Release: 7.2

WebLogic 9/10 onSolaris only Yes No Release: 7.6.4+

WebLogic 9/10 onSolaris only Yes No Release: 7.6.3

WebSphere andWebSphere Express 5.1/6.0

Yes No Release: 7.5


Yes No Release: 7.2





GIS proxy libraries

Apache Axis Toolkit 1.1and 1.3 Yes No Release: 7.2

Apache Axis Toolkit 1.1,1.3, and 1.4 (1.4 isrecommended)

Yes No Release: 7.5




Apache Axis Toolkit 1.4 Yes No Release: 7.6.4+Apache Axis Toolkit 1.4 Yes No Release: 7.6.3Microsoft .NETFramework SDK 1.1 and2.0

Yes No Release: 7.5

Microsoft .NETFramework SDK 1.1 and2.0

Yes No Release: 7.2

Microsoft .NETFramework SDK 1.1, 2.0,3.0, 3.5


Microsoft .NETFramework SDK 1.1, 2.0,3.0, 3.5




IVR Interface OptionGeneral Information - IVR Interface OptionStarting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of the operating systemsthat are noted as supported. Prior to Release 8.0, all 64-bit operating systems were supported in32-bit compatibility mode.



IVR Server Support

Notes:



• Starting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of theoperating systems that are noted as supported. Prior to Release 8.0, all 64-bit operatingsystems were supported in 32-bit compatibility mode.


AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1

Product List IVR Interface Option





mode only

Linux Red Hat EnterpriseLinux 6 8.1.000.08+ 64-bit compatibility

mode only


mode onlySolaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 8.0+

Windows Windows Server 2012 8.5 64-bit compatibilitymode only

Supported Browsers









Notes:

• Release Support numbers refer to IVR Interface Option.


IVR Driver / SDK 8.1+ManagementFrameworkConfiguration Server/Proxy

IVR Driver / SDK no direct interface Interaction ServerIVR Driver / SDK no direct interface SIP Server/T-ServerIVR Driver / SDK no support License Server

IVR Server 8.1+ManagementFrameworkConfiguration Server/Proxy

IVR Server 8.1+ SIP Server/T-ServerIVR Server no direct interface Interaction ServerIVR Server no direct interface License Server


Notes:

• Release Support numbers refer to IVR Interface Option.

Component Release Interface ConditionsIVR Driver / SDK 8.1+ IVR Server GLI IPv6IVR Server 8.1+ GLI interfaceIVR Server 8.1+ Stat Server IPv6

Prerequisites



License Reporting Manager



Product List License Reporting Manager






Solaris SPARC Solaris SPARC 64-bit 10 8.5.0Windows Windows Server 2008 8.1.1+Windows Windows Server 2012 8.5.0


Supported Browsers



Notes:




Database Release Conditions/LimitationsIBM DB2 9.7 8.5.0MS SQL Server 2008 8.1.1+MS SQL Server 2012 8.5.0




Database Release Conditions/LimitationsOracle 11g 8.0+Oracle 11g RAC 8.0+Oracle 12c R1 8.5.0Oracle 12c R1 RAC 8.5.0PostgreSQL 9 8.1.1+







Prerequisites

License Reporting Manager - Prerequisites



Limitations



License Reporting Manager - Prerequisites

Prerequisites


Oracle Java 7 or 8Runtime (JRE) Yes No Release: 8.1.2+



LivePerson Adapter



Product List LivePerson Adapter




Solaris SPARC Solaris SPARC 64-bit 10 8.0.1Windows Windows Server 2008 8.0.1


Supported Browsers












Prerequisites




Load Distribution Server



Product List Load Distribution Server





Windows Windows Server 2012 8.1.000.17+Windows Windows Server 2016 8.1.003+Windows Windows Server 2019 8.1.007.01+


Supported Browsers












Prerequisites



Messaging Apps/Social EngagementGeneral Information - Messaging Apps/Social EngagementMessaging Apps is part of the eServices product line. For supported operating environmentinformation for eServices, see the eServices page.



Apple Business Chat Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions

Windows Windows 10 9.0+Windows Windows 8 9.0+Windows Windows Server 2012 9.0+


Digital Messaging Server Support

Notes:

• Social Messaging Server has reached End of Support (EOS) and it is no longer supported.Digital Messaging Server (DMS) is the successor to Social Messaging Server. Forinformation on the latest version of DMS, refer to the Digital Messaging Server Guide.

OS Family Operating System Release ConditionsLinux CentOS Linux 7 9.0+ Starting with 9.0.002.06

Product List Messaging Apps/Social Engagement


https://docs.genesys.com/Documentation/MSGA/9.1.0/DMS/Welcome


Linux Red Hat EnterpriseLinux 6 9.0+ Last supported version:

9.1.006.12


Linux Red Hat EnterpriseLinux 8 9.1+ Starting with 9.1.006.09

Windows Windows Server 2012 9.0+ Last supported version:9.1.006.15

Windows Windows Server 2016 9.0+Windows Windows Server 2019 9.1+ Starting with 9.1.006.09

Genesys Cloud API Driver for Facebook SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+ Starting with 9.0.007.08


9.0.011.49



Windows Windows Server 2016 9.0+ Starting with 9.0.005.01Windows Windows Server 2019 9.0+ Starting with 9.0.011.51

Genesys Cloud API Driver for Twitter SupportOS Family Operating System Release Conditions



9.0.011.49



Windows Windows Server 2016 9.0+ Starting with 9.0.005.01Windows Windows Server 2019 9.0+ Starting with 9.0.011.51

Genesys Driver for SMS and MMS SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+Linux Red Hat Enterprise 9.0+



OS Family Operating System Release ConditionsLinux 7


9.0.003.02.

Windows Windows Server 2012 9.0+This OS version is notsupported as of9.0.003.02.



Genesys Driver for use with Apple Business Chat via Hub SupportOS Family Operating System Release Conditions






Genesys Driver for use with Genesys Hub SupportOS Family Operating System Release Conditions



Windows Windows Server 2012 9.1+This OS version is notsupported as of9.1.007.06


Genesys Hub Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions


Windows Windows 8 9.1+ This OS version is notsupported as of



OS Family Operating System Release Conditions9.1.007.07

Windows Windows Server 2012 9.1+This OS version is notsupported as of9.1.007.07


Social Media Plugin for Workspace Desktop Edition SupportOS Family Operating System Release Conditions

Windows Windows 10 9.0+Windows Windows 8 9.0+Windows Windows Server 2012 9.0+Windows Windows Server 2016 9.0+ Starting with 9.0.005.10Windows Windows Server 2019 9.0+ Starting with 9.0.012.07

Supported Browsers












Prerequisites

Notes:

• For Digital Messaging Server, one of the JDK versions listed in the Digital MessagingServer – Prerequisites table is required.



Prerequisites


Limitations


OpenJDK 11 Yes NoRelease: 9.1+Supported starting with9.1.002.02.


Oracle Java 8Developer's Kit (JDK) Yes No Release: 9.0+

Supported starting with




9.0.002.06.

Genesys Driver for SMS and MMS - Prerequisites


Prerequisites


Limitations



OpenJDK 8 Yes No Release: 9.0+

Genesys Driver for use with Apple Business Chat via Hub - Prerequisites


Prerequisites


Limitations



Genesys Driver for use with Genesys Hub - Prerequisites



Genesys Driver for use with Genesys Hub - Prerequisites


Prerequisites


Limitations





Multimedia Connector for Skype forBusinessGeneral Information - Multimedia Connector for Skype for BusinessThe Multimedia Connector for Skype for Business integrated Microsoft Lync 2013 and Skype forBusiness with the Genesys platform, using a native API. The Multimedia Connector for Skype forBusiness is made up of the following components: T-Server for Skype for Business, UCMA Connectorfor Skype for Business, to use with Microsoft Skype for Business and UCMA 5, UCMA Connector for MSLync, to use with Microsoft Lync 2013 and UCMA 4, and Workspace Plugin for Skype for Business


General Information - Multimedia Connector for Skype for BusinessThe Multimedia Connector for Skype for Business integrated Microsoft Lync 2013 and Skype forBusiness with the Genesys platform, using a native API. The Multimedia Connector for Skype forBusiness is made up of the following components: T-Server for Skype for Business, UCMA Connectorfor Skype for Business, to use with Microsoft Skype for Business and UCMA 5, UCMA Connector for MSLync, to use with Microsoft Lync 2013 and UCMA 4, and Workspace Plugin for Skype for Business


Product List Multimedia Connector for Skype for Business



T-Server for Skype for Business Support

Notes:


OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+

UCMA Connector for MS Lync Support

Notes:



UCMA Connector for Skype for Business Support

Notes:





Workspace Plugin for Skype for Business Support

Notes:



Windows Windows 10 8.5.0 Supported as of release8.5.000.68

Windows Windows 7 8.5.0Windows Windows 8 8.5.0Windows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001+

T-Server for Skype for Business Support

Notes:





UCMA Connector for MS Lync Support

Notes:



UCMA Connector for Skype for Business Support

Notes:



Workspace Plugin for Skype for Business Support

Notes:



Windows Windows 10 8.5.0 Supported as of release8.5.000.68




OS Family Operating System Release ConditionsWindows Windows 8 8.5.0Windows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001+

Supported Browsers












Prerequisites

Workspace Plugin for Skype for Business - Prerequisites


Prerequisites


Limitations

Workspace Plugin for Skype for Business

Workspace DesktopEdition No Yes

Release: See note:Determine thesupported WorkspaceDesktop Edition versionfor the Plugin byreferring to theassociated Pluginversion page in theWorkspace Plugin forSkype for BusinessRelease Note.



https://docs.genesys.com/Documentation/RN/8.5.x/wde-pl-skype85rn/wde-pl-skype85rn



Network SIP Server



Product List Network SIP Server




Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.5


Supported Browsers












Prerequisites




Network T-Server ATT



Product List Network T-Server ATT




Network T-Serverssupport Linux 5, 64-bit,in compatibility mode.


Network T-Serverssupport Linux 6, 64-bitplatform with DialogicNaturalAccessDevelopmentEnvironment v. 9.0.8and DialogicNaturalAccess SignallingSoftware v. 5.3 in 32-bitcompatibility mode. Therpm packages listed byDialogic as prerequisitesin their release notehttps://www.dialogic.com/files/natural-access/9.0.8/66-0322_readme.txt

must be installed on thesystem, as well ascompat-libstdc++-33.i686,which is required by T-Server.

Windows Windows Server 2008 8.0+OS Family OS Release Conditions

Supported Browsers












Prerequisites



Network T-Server GenSpec



Product List Network T-Server GenSpec





Linux Red Hat EnterpriseLinux 6 8.1+ T-Server support starts

with version 8.1.000.06.


T-Server supportbeginning with version8.1.000.20.


Supported Browsers












Prerequisites



Network T-Server ISCP



Product List Network T-Server ISCP



AIX Power PC, HP-UX, and Solaris SPARC.



OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 8.0+


Supported Browsers












Prerequisites




Network T-Server MCI



Product List Network T-Server MCI









Supported Browsers












Prerequisites



Network T-Server NGSN



Product List Network T-Server NGSN






8.1.000.12.Windows Windows Server 2008 8.0+


Supported Browsers












Prerequisites



Network T-Server SprintGeneral Information - Network T-Server SprintSupports TCP and X.25 for Solaris; X.25 only for Windows.



Product List Network T-Server Sprint



AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.



OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 8.0+Windows Windows Server 2008 8.0+


Supported Browsers












Prerequisites




Orchestration Server



Product List Orchestration Server


OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.4+ Starting with 8.1.400.74

Linux Oracle Linux 7 8.1.4+ Starting with8.1.400.86.

Linux Red Hat EnterpriseLinux 5 8.0.1 - 8.1.4 Discontinued as of

March 15, 2019.

Linux Red Hat EnterpriseLinux 6 8.1.4 - 8.1.400.98

Note the following:


• Discontinued as ofFebruary 24, 2021.


Note the following:• Support for RHEL 7

starting with 8.1.400.47• Support for RHEL 7.5



starting with 8.1.400.90

Linux Red Hat EnterpriseLinux 8 8.1.4+ Support for RHEL 8

starting with 8.1.400.94

Windows Windows Server 2008 8.0.1 - 8.1.4 Discontinued as of July15, 2020.

Windows Windows Server 2008 8.1.2 Starting with 8.1.200.20Windows Windows Server 2012 8.1.4+Windows Windows Server 2016 8.1.4+



Supported Browsers





Notes:

• ORS supports Cassandra 2.25 through 3.x.


Cassandra 2.2 8.1.4+ Cassandra 2.25 supportedstarting with 8.1.400.40.

Cassandra 3 8.1.4+ Cassandra 3.9 supported startingwith 8.1.400.51.




Notes:

• Release Support numbers refer to Orchestration Server.


Orchestration Server 8.1.1ManagementFrameworkConfiguration Server/Proxy




Notes:

• Release Support numbers refer to Orchestration Server.


Orchestration Server 8.1.1 Cassandra 2

Cassandra 2.1 issupported in 8.1.1.Cassandra 2.2.5 issupported in release8.1.400.40+.

Orchestration Server 8.1.1 Universal RoutingServer Core

Orchestration Server 8.1.1 Web Interface

Prerequisites

Notes:

• For Composer-generated applications that use .NET resources, you can use any versionof Microsoft IIS that is compatible with the Windows versions on which Composer issupported or any web server that supports Java Runtime Environment 1.7.0_0 or higher.For more information, see Deploying Composer Applications.

• For Orchestration Server, Genesys no longer requires any specific web applicationservers, and instead, you can use any web application server that conforms to theComposer requirements described at Application Server Requirement.



Outbound Contact



CPD Server Support

Notes:


OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0+

Outbound Contact Server Support

Notes:



• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support only

Product List Outbound Contact


applies to Oracle Linux versions 5.x and later.• Outbound Contact Server Lite supports the same operating systems as Outbound

Contact Server.


Linux CentOS Linux 7 8.1+ Starting with8.1.524.04.


Note the following:

• 8.1.519.01 is the lastversion thatsupports 32-bit forthis operatingsystem.

• Supports Red HatEnterprise Linux64-bit 7 incompatibility mode.


8.1.530.03.Windows Windows Server 2016 8.1.509+


Outbound Contact User Interface SupportOS Family Operating System Release Conditions

Windows Windows 7 8.0

Supported Browsers





Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase



• Outbound Contact Server Lite supports the same databases and Outbound ContactServer.

Database Release Conditions/LimitationsMS SQL Server 2016 8.1.508+ Starting with 8.1.508.14.

MS SQL Server 2016 Cluster 8.1.508+Starting with 8.1.508.14; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.

MS SQL Server 2019 8.1.5+ Starting with 8.1.527.07.MS SQL Server 2019 Cluster 8.1.5+ Starting with 8.1.527.07.Oracle 18c 8.1.5+ Starting with 8.1.523.03.Oracle 18c RAC 8.1.5+ Starting with 8.1.523.03.Oracle 19c 8.1.5+ Starting with 8.1.528.05.Oracle 19c RAC 8.1.5+ Starting with 8.1.528.05.PostgreSQL 10.10 8.1.5+ Starting with 8.1.524.04.PostgreSQL 11 8.1.5+ Starting with 8.1.529.06.PostgreSQL 12 8.1.5+ Starting with 8.1.530.03.PostgreSQL 13 8.1.5+ Starting with 8.1.530.03.






Notes:

• Release Support numbers refer to Outbound Contact.


Outbound Contact 8.1ManagementFrameworkConfiguration Server/Proxy

Outbound Contact no direct interface Interaction ServerOutbound Contact no direct interface License ServerOutbound Contact no direct interface SIP Server/T-Server



Prerequisites

CPD Server - Prerequisites



CPD Server - Prerequisites


Prerequisites


Limitations

CPD Server

Dialogic Boards Yes NoSupport information ispublished in GenesysSupported MediaInterfaces ReferenceManual



Pulse Advisors (formerly PerformanceManagement Advisors)General Information - Pulse Advisors (formerly PMA)Pulse Advisors (formerly called Performance Management Advisors) includes Contact Center Advisor,Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, Advisors CiscoAdapter, and Contact Center Advisor-Mobile Edition.



• Starting with 8.5.2, Advisors Cisco Adapter and Contact Center Advisor - Mobile Edition(both the Android and iOS Clients) are discontinued.


Pulse Advisors Servers SupportOS Family Operating System Release Conditions





Support is 8.0+ forContact Center Advisor,Workforce Advisor,Frontline Advisor, AgentAdvisor, Advisors CiscoAdapter. Support from3.3+ for AdvisorsGenesys Adapter.


Product List Pulse Advisors (formerly Performance Management Advisors)


OS Family Operating System Release ConditionsWindows Windows Server 2019 9.0+

Pulse Advisors User Interface SupportOS Family Operating System Release Conditions

Mobile Android 7 (Nougat) 9.0+

Mobile iOS 11 9.0+iOS 11.3 and 11.4supported by iPhoneonly



Support is 8.0+ forContact Center Advisor,Workforce Advisor,Frontline Advisor, AgentAdvisor, Advisors CiscoAdapter. Support from3.3+ for AdvisorsGenesys Adapter.



Be aware of thefollowing:

• Google Chrome 49 isthe last version thatsupports WindowsServer 2008. As aresult, PulseAdvisors User'sInterface 9.0.002.03is not supported onthis OS with GoogleChrome, because itrequires GoogleChromes 66+. Allother supportedbrowsers are stillsupported on thisOS.

• Support is 8.0+ forContact CenterAdvisor, WorkforceAdvisor, FrontlineAdvisor, AgentAdvisor, AdvisorsCisco Adapter.

• Support from 3.3+for Advisors GenesysAdapter.



Supported Browsers

Notes:



Pulse Advisors Apple Safari 9.0+ For mobile devices only

Pulse Advisors Firefox 9.0+ Firefox version 12.1+ formobile devices only

Pulse Advisors Firefox ESR 8.5.1+ Version 42+ for desktoponly

Pulse Advisors Google Chrome 8.5.1 - 9.0.001 Version 46+ for desktoponly

Pulse Advisors Google Chrome 9.0.002+ Version 66.0 and higher

Pulse Advisors Microsoft Edge 8.5.2+Microsoft Edge version41.16299.551.0 (onWindows 10 build 1709)for desktop only


Notes:




• Starting with release 8.5.2, a separate Contact Center Advisor-Mobile Edition is no longerbeing developed. If you have questions. contact your Genesys representative.




MS SQL Server 2008 8.1.1

Contact Center Advisor-MobileEdition: Support is 8.1.1 forContact Center Advisor,Workforce Advisor, FrontlineAdvisor, Agent Advisor, AdvisorsCisco Adapter, Advisors GenesysAdapter, and Contact CenterAdvisor-Mobile Edition.

MS SQL Server 2008 8.1.1+ Support is for Pulse AdvisorsMS SQL Server 2012 8.5.1+ Support is for Pulse AdvisorsMS SQL Server 2012 Cluster 8.5.1+ Support is for Pulse AdvisorsMS SQL Server 2014 8.5.1+MS SQL Server 2014 Cluster 8.5.1+MS SQL Server 2016 8.5.2+MS SQL Server 2016 Cluster 8.5.2+MS SQL Server 2017 9.0.003+

Oracle 11g 8.1 - 8.5.1

Note the following: ContactCenter Advisor-Mobile Edition:Oracle 11g Release 2: Support is8.1+ for Contact Center Advisor,Workforce Advisor, FrontlineAdvisor, Agent Advisor, AdvisorsCisco Adapter, Advisors GenesysAdapter, and Contact CenterAdvisor-Mobile Edition. Oracle11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.5.1+

Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported.

Oracle 12c R1 RAC 8.5.1+

Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported

Oracle 12c R2 8.5.2+

Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported.

Oracle 12c R2 RAC 8.5.2+Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on the



Database Release Conditions/LimitationsSYS.DBMS_LOCK package. SCANis supported.

Oracle 18c 9.0.003+ SCAN is supportedOracle 18c RAC 9.0.003+ SCAN is supported.Oracle 19c 9.0.003+ SCAN is supported.Oracle 19c RAC 9.0.003+ SCAN is supported.




Notes:

• Release numbers refer to Pulse Advisors.• When using numerical IPv6 addresses, enclose the literal in brackets.


Pulse Advisors 8.1ManagementFrameworkConfiguration Server/Proxy

Pulse Advisors no direct interface Interaction ServerPulse Advisors no direct interface License ServerPulse Advisors no direct interface SIP Server/T-Server





Prerequisites

Pulse Advisors - Prerequisites


Prerequisites


Limitations


Apache HTTP Serversecure and non-securemode - 2.4.x supportedstarting with 2.4.5


Apache HTTP Serversecure and non-securemode - up to 2.4.xsupported

Yes No Release: 3.3 - 8.5.1

Apache Tomcat 8 No Yes Release: 8.5.2 -9.0.001

Apache Tomcat 9 No Yes Release: 9.0.002+

OpenJDK 8 Yes No


Oracle 11g Release 2JDBC Driver Yes No Release: All

Oracle Database 12cRelease 1 (12.1.0.2)JDBC Driver

Yes No

Release: 8.5.1+Supported usingojdbc7.jar as follows:Advisors Platformrelease 8.5.101.17+;Advisors GenesysAdapter release



Pulse Advisors - Prerequisites

8.5.101.17+; AdvisorsContact Center Advisor/Workforce Advisorrelease 8.5.101.15+;Advisors FrontlineAdvisor release8.5.101.17+


Yes NoRelease: 8.5.2+Supported usingojdbc8.jar starting withrelease 8.5.2.

Oracle Database 18c(18.3) JDBC Driver Yes No

Release: 9.0.003+Supported usingojdbc8.jar. Supportedonly with Java 11.

Oracle Java 11Developer's Kit (JDK)and OpenJDK 11



Release: 3.3 - 8.5.1Supported up to, andincluding, release 8.5.1.Open JDK is notsupported.


Release: 8.5.2+Starting with 9.0.002,either Oracle Java 8Developer's Kit (JDK) orOpenJDK 8 aresupported.



Real-Time Metrics EngineGeneral Information - Real-Time Metrics EngineReal-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, OrchestrationServer Extension, and Outbound Contact Center Extensions.



Stat Server SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.1+ Starting with 8.5.110.14Linux Oracle Linux 7 8.5.1+ Starting with 8.5.112.04


Note the following:

• RHEL 7 is supportedstarting with version8.5.107.15.

• RHEL 7.5 and higheris supported startingwith version8.5.110.20.


Windows Windows Server 2012 8.1.2+ In compatibility mode

Windows Windows Server 2012 8.5.0+ Starting with8.5.000.24. Native.

Windows Windows Server 2016 8.5.1+ Starting with 8.5.108Windows Windows Server 2019 8.5.1+ Starting with 8.5.112.05

Product List Real-Time Metrics Engine


Supported Browsers



Database Release Conditions/LimitationsMS SQL Server 2012 8.5.0+MS SQL Server 2012 Cluster 8.5+MS SQL Server 2016 8.5.1+ Starting with 8.5.112.10


Starting with 8.5.112.10.AlwaysOn Cluster withsynchronous mirroring capabilityis supported. DB Server 8.1.301is required if accessing MSSQLServer/Cluster configured to useDB Server.

MS SQL Server 2017 8.5+ Starting with 8.5.112.07MS SQL Server 2019 8.5.1+ Starting with 8.5.112.14


Starting with 8.5.112.16.AlwaysOn Cluster withsynchronous mirroring capabilityis supported. DB Server 8.1.301is required if accessing MSSQLServer/Cluster configured to useDB Server.

Oracle 18c 8.5+

Note the following:

• Starting with 8.5.112.07.• Supported by Stat Server

platforms (AIX, Linux, Solaris,Windows).

• Last Supported: 8.5.112.22

Oracle 18c RAC 8.5+

Note the following:

• Starting with 8.5.112.07.• Supports on Linux and

Windows.• Last Supported: 8.5.112.22

Oracle 19c 8.5.1+ Starting with 8.5.112.17.



Database Release Conditions/LimitationsSupports on Linux and Windows.

Oracle 19c RAC 8.5.1+ Starting with 8.5.112.17.Supports on Linux and Windows.




Component Release Interface ConditionsStat Server 8.1 Interaction Server

Stat Server 8.1ManagementFrameworkConfiguration Server/Proxy

Stat Server 8.1 SIP Server/T-ServerStat Server no direct interface License Server


Component Release Interface ConditionsStat Server 8.1 CCPulse+Stat Server 8.1 Genesys Agent DesktopStat Server 8.1 Interaction Workspace

Stat Server 8.1 Outbound ContactServer

Stat Server 8.1 Platform SDK ClientStat Server 8.1 Pulse AdvisorsStat Server 8.1 Universal Routing



Component Release Interface ConditionsServer / OrchestrationServer

Stat Server 8.1 Web API Server

Prerequisites

Multi-Channel Routing Extensions - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No

Release: 8.1Supported as of May 15, 2019.

Red Hat OpenJDK11 asof April 16, 2021.

OpenJDK 8 Yes NoRelease: 8.1Supported as ofFebruary 28, 2019.

Oracle Java 8 Yes NoRelease: 8.5.1+Starting with8.5.101.07.

Orchestration Server Extension - Prerequisites


Prerequisites


Limitations





Orchestration Server Extension - Prerequisites

Supported as of May 15, 2019.




Outbound Contact Center Extensions - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No

Release: 8.1Supported as of May 15, 2019.




Stat Server - Prerequisites



Stat Server - Prerequisites


Prerequisites


Limitations



OpenJDK 11 Yes No

Release: 8.5.1+Starting with 8.5.112.04.

Red Hat OpenJDK11starting with 8.5.112.21.




Platform SDKGeneral Information - Platform SDKFor details about compatibility between Platform SDK protocols and specific Genesys Frameworkservers for each major Platform SDK release, refer to the Platform SDK Compatibility with GenesysFramework Components section of Platform SDK Deployment Guide.



• Platform SDK does not explicitly state support for web browsers, Server Virtualization orDesktop Virtualization platforms. If you are planning to use such a platform, pleasecheck that the operating system on which your Platform SDK application runs issupported, and that Platform SDK prerequisites are met. In case of any doubts, pleasecontact your Genesys account team or e-mail the virtualization support team.

General Information - Platform SDKFor details about compatibility between Platform SDK protocols and specific Genesys Frameworkservers for each major Platform SDK release, refer to the Platform SDK Compatibility with GenesysFramework Components section of Platform SDK Deployment Guide.



• Platform SDK does not explicitly state support for web browsers, Server Virtualization orDesktop Virtualization platforms. If you are planning to use such a platform, pleasecheck that the operating system on which your Platform SDK application runs issupported, and that Platform SDK prerequisites are met. In case of any doubts, pleasecontact your Genesys account team or e-mail the virtualization support team.

Product List Platform SDK



Linux Red Hat EnterpriseLinux 5 8.1 - 8.5.3

No support for RHEL 5as of version 9.0 ofPSDK.



Windows Windows 10 8.5.201.04+

This operating system isonly supported for userinterfaceimplementations notserver implementations.





Windows Windows Server 2008 8.0+Windows Windows Server 2008 8.1+Windows Windows Server 2012 8.1.2+Windows Windows Server 2016 9.0+


Windows Server 2019support is requiredstarting from:

• Platform SDK for Java9.0.007.05

• Platform SDK for .Net9.0.006.05






No support for RHEL 5as of version 9.0 ofPSDK.



Windows Windows 10 8.5.201.04+






Windows Windows Server 2008 8.0+Windows Windows Server 2008 8.1+Windows Windows Server 2012 8.1.2+Windows Windows Server 2016 9.0+


Windows Server 2019support is requiredstarting from:

• Platform SDK for Java9.0.007.05

• Platform SDK for .Net9.0.006.05


Supported Browsers












Prerequisites

Notes:

• Be aware that Java SE 5, 6, and 9 are no longer supported by Platform SDK.• Customers using Platform SDK 8.0 and 8.1.0 must upgrade to version 8.1.1 or higher

using a Genesys-supported Java version.• For details about compatibility between Platform SDK protocols and specific Genesys

servers for each major Platform SDK release, refer to Platform SDK Compatibility with



https://docs.genesys.com/Documentation/PSDK/latest/Deployment/CompatibilityWithGenesysComponents

Genesys Framework Components.• Platform SDK for .NET has no dependency on third-party libraries.• Starting with release 9.0.005.02, Platform SDK for Java supports Netty 4 instead of Netty

3.

Platform SDK - Prerequisites


Prerequisites


Limitations


Netty No YesRelease: 8.1.3Platform SDK Java 8.1.3requiresnetty-3.6.5.Final.jar

Netty No YesRelease: 8.5.1Platform SDK Java 8.5.1:netty-3.9.4.Final.jar

Netty No YesRelease: 9.0Platform SDK Java 9.0requiresnetty-3.10.6.Final.jar

Netty No YesRelease: 8.1.2Platform SDK Java 8.1.2requiresnetty-3.5.11.Final.jar

Supported Versions

Java SE 7 Yes No Release: 8.1.1 - 8.5.2Java SE 8 Yes No Release: 8.5+Microsoft .NETFramework 3.5 Yes No Release: 8.0 - 8.5.2

Microsoft .NETFramework 4.5.2 Yes No Release: 8.1.2+

Microsoft .NETFramework 4.6 Yes No Release: 9.0+



https://docs.genesys.com/Documentation/PSDK/latest/Deployment/CompatibilityWithGenesysComponents

Platform SDK - Prerequisites

Microsoft .NETFramework 4.7 Yes No Release: 9.0+

Microsoft .NETFramework 4.8 Yes No Release: 9.0.007+

Open JDK 11 Yes No Release: 9.0.004+



SIP Endpoint SDK



SIP Endpoint SDK for .NET SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5 - 9.0

This operating system isonly supported for userinterfaceimplementations, notserverimplementations.64-bitnative support startswith version 9.0.015.03.


This operating system isonly supported for userinterfaceimplementations, notserver implementations.

Windows Windows 7 8.1.2 - 9.0


Windows Windows 8 8.1.2 - 9.0


Windows Windows Server 2008 8.0 - 9.0

SIP Endpoint SDK for Mac OS SupportOS Family Operating System Release Conditions

Mac Mac OS X 10.0 8.1 Supports macOS version

Product List SIP Endpoint SDK


OS Family Operating System Release Conditions10.7.

Mac Mac OS X 10.0 9.0Supports macOSversions 10.11, 10.12,10.14, and 10.15.

Mac Mac OS X 11.0 9.0+Supports macOS 11.2(Big Sur). Apple M1processor is supportednatively.

Supported Browsers












Prerequisites

SIP Endpoint SDK - Prerequisites


Prerequisites


Limitations


Microsoft .NETFramework 4.0+ Yes No

.NET Framework 4.0+supported by SIPEndpoint SDK 8.5 and9.0



SIP Feature ServerGeneral Information - SIP Feature ServerStarting with release 8.1.2, SIP Voicemail Server has been renamed to SIP Feature Server; All SIPFeature Server instances in a deployment must run exclusively on Linux or exclusively on Windows. Amixed environment is not supported.



SIP Feature Server Support

Notes:







Product List SIP Feature Server




Windows Windows Server 2012 8.1.2 Feature Server release8.1.201.18 or later

Windows Windows Server 2012 8.1.2 Starting with 8.1.201.18Windows Windows Server 2016 8.1.202.03Windows Windows Server 2019 8.1.2+ Starting with 8.1.202.38

Supported Browsers







Component Release Interface ConditionsSIP Feature Server 8.1.1 SIP ProxySIP Feature Server 8.1.1 SIP Server

SIP Feature Server no support SIP Feature Server There is no IPv6 supportfor Feature Server.





Prerequisites

SIP Feature Server - Prerequisites


Prerequisites


Limitations


OpenJDK 8 Yes NoRelease: 8.1+Starting with8.1.202.26.

Oracle Java 7 Runtime(JRE) Yes No Release: All


Release: 8.1+Starting with8.1.202.00.



SIP ServerGeneral Information - SIP ServerSIP Server was formerly known as SIP Communication Server.



Product List SIP Server


OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.103.08



8.1.104.29.Windows Windows Server 2012 8.1.1+ Starting with 8.1.101.34Windows Windows Server 2016 8.1.1+ Starting with 8.1.102.95Windows Windows Server 2019 8.1.1 Starting with 8.1.103.98


Supported Browsers







Component Release Interface ConditionsSIP Server 8.1.1 SIP ProxySIP Server 8.1.1 SIP Server




SIP Server no support SIP Feature Server There is no IPv6 supportfor Feature Server.



Prerequisites



SIP Proxy



Product List SIP Proxy


Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• For Red Hat: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported

Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing andreproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.



OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.1+ Starting with 8.1.100.74



Windows Windows Server 2012 8.1.1+ Starting with 8.1.100.46Windows Windows Server 2016 8.1.1+ Starting with 8.1.100.72Windows Windows Server 2019 8.1.1+ Starting with 8.1.100.85


Supported Browsers







Component Release Interface ConditionsSIP Proxy 8.1.1 SIP ProxySIP Proxy 8.1.1 SIP Server




SIP Proxy no support SIP Feature Server There is no IPv6 supportfor Feature Server.



Prerequisites



Solution Reporting (CCPulse+ and ContactCenter Analyzer)General Information - Solution Reporting (CCPulse+ and CC Analyzer)Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operatingenvironments information is applicable to both except as otherwise specified.



Reporting Servers Support

Notes:




• Reporting Servers include Data Sourcer and ETL Runtime.

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)




Linux Red Hat EnterpriseLinux 5 7.6+ 64-bit (not native)

Linux Red Hat EnterpriseLinux 6 8.0.1 32-bit application

running in 64-bit Linux

Linux Red Hat EnterpriseLinux 6 8.0.1 64-bit (not native)

Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6+Windows Windows Server 2012 8.1+

Solution Reporting CCPulse+ User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.1.100.21+Windows Windows 7 8.0+Windows Windows 8 8.0.200.14Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.0+Windows Windows Server 2016 8.1.100.53+


Note the following:

• 64-bit native• Starting with

8.1.100.72

Solution Reporting Data Modeling Assistant/ETL Assistant User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.1.1+Data Modeling Assistantonly; ETL Assistantshould be run from DataMart server.


Windows Windows 8 8.1.1+Data Modeling Assistantonly; ETL Assistantshould be run from DataMart server.

Windows Windows Server 2008 7.6+Windows Windows Server 2012 8.1+



Supported Browsers



Notes:




Database Release Conditions/LimitationsIBM DB2 9.7 7.6+MS SQL Server 2008 7.6+MS SQL Server 2012 8.1+

MS SQL Server 2016 8.1

Tested/supported by CCPulse+starting with 8.1.100.53;supported by CC Analyzer pertesting on ETL Runtime8.1.001.04, DMA 8.1.000.12, andData Sourcer 8.1.001.09


Oracle 11g RAC 7.6+ Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.1Oracle 12c R1 RAC 8.1

Oracle 12c R2 RAC 8.1

Tested with the following CCAnalyzer components/versions:ETL Runtime 8.1.001.04, DMA8.1.000.12, and Data Sourcer8.1.001.09






Notes:

• Release numbers refer to Solution Reporting.


CCPulse+ 8.0.1+ManagementFrameworkConfiguration Server/Proxy


Notes:

• Release numbers refer to Solution Reporting.

Component Release Interface ConditionsCCPulse+ 8.0.1+ Stat Server



Prerequisites

Solution Reporting - Prerequisites


Prerequisites


Limitations


7.6.2 GenesysInteractive Insights BOEServer Windows English(United States)

No YesCrystal Reports uses thesame Business ObjectsEnterprise as GenesysInteractive Insights.

Oracle Java 7 or 8Runtime (JRE) Yes No

SAP Crystal Reports2011 No Yes

Crystal Reports uses thesame Business ObjectsEnterprise as GenesysInteractive Insights.



SpeechMiner



SpeechMiner Servers Support

Notes:

• SpeechMiner includes four server types: database, platform, indexer, and web. All servertypes support the same operating systems as listed in this table.


Windows Windows Server 2008 8.0 - 8.5.5

Note the following:

• Discontinued supportas of 8.5.512.07

• For 8.5 - 8.5.512.06,R2 SP1; 64-bit native

• For 8.1, R2 SP1;64-bit native

• For 8.0, R2 SP1,64-bit native; x86,32-bit

Windows Windows Server 2012 8.1.0 64-bit nativeWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native

Windows Windows Server 2012 8.5.3+ R2 is required; 64-bitnative

Windows Windows Server 2016 8.5.5+Supported starting with8.5.512.07. RequiresMicrosoft .NET

Product List SpeechMiner


OS Family Operating System Release ConditionsFramework 4.6.2 orhigher.

Windows Windows Server 2019 8.5.512+Supported starting with8.5.512.28. Requiresyou to upgrade toElasticsearch 7.16.3.

SpeechMiner SMART clients SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.5+ Support starting with8.5.512.


Note the following:

• Discontinuedsupports as of8.5.512.07


• For 8.1 and 8.0, R2SP1; 64-bit native

Windows Windows Server 2012 8.1.0 64-bit nativeWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native



SpeechMiner Users (web access) SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.5+Starting with 8.5.510;Professional; 64-bitCompatibility


Note the following:



• For 8.1 and 8.0, R2SP1; 64-bit native

Windows Windows Server 2012 8.1.0 64-bit native



OS Family Operating System Release ConditionsWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native


Supported starting with8.5.512.07. RequiresMicrosoft .NETFramework 4.6.2 orhigher.


Supported Browsers


SpeechMiner Google Chrome 8.5.0+

On Windows only. Seethe SpeechMiner Users(web access) sectionunder SupportedOperating Systems forthe Windows versionsthat are supported forChrome.

SpeechMiner Microsoft EdgeChromium 8.5.512+ Starting with version

8.5.512.28

SpeechMiner Microsoft IE10 8.1.0

Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 10. Forversion 8.5.2 onwards,Microsoft IE 11 must beused.


Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 10. Forversion 8.5.2 onwards,




Microsoft IE 11 must beused.

SpeechMiner Microsoft IE11 8.5.2+

Version 11 is supported.See the SpeechMinerUsers (web access)section under SupportedOperating Systems forthe Windows versionsthat are supported forMicrosoft IE 11.


Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 9.






Notes:





• For MS SQL Server, Enterprise Edition is required for large deployments; StandardEdition is the minimum requirement for other deployments.

• SpeechMiner does not have official and documented support for the various HighAvailability (HA) modes provided by MS SQL Server (for example DB Cluster, SQL Alwayson Availability Groups (AAG), and Traditional Shared Disk Clustering (FCI)).


Elasticsearch 5.5 8.5.5+

Note the following: SupportsElasticsearch 5.5.0 from 8.5.511 -8.5.512.06; The files can befound here:elasticsearch-5.5.0.zip:https://www.elastic.co/downloads/past-releases/elasticsearch-5-5-0; forSpeechMiner, ES is supportedonly on Windows.


Note the following: Elasticsearch5.6.16 is required; Supportedstarting with 8.5.512.07;Customers who upgrade to8.5.512.07 must upgrade toElasticsearch 5.6.16; The filescan be found here:https://www.elastic.co/downloads/past-releases/elasticsearch-5-6-16; forSpeechMiner, ES is supportedonly on Windows.


Note the following: Elasticsearch7.16.3 is required; Supportedstarting with 8.5.512.28;Customers who upgrade to8.5.512.28 must upgrade toElasticsearch 7.16.3; The filescan be found here:https://www.elastic.co/downloads/past-releases/elasticsearch-7-16-3; forSpeechMiner, Elasticsearch issupported only on Windows.

MS SQL Server 2008 8.0 - 8.5.5 Note the following: Discontinuedsupport as of 8.5.512.07; With



Database Release Conditions/LimitationsReporting Services (Enterpriseedition required for largeinstallations) (Only supportedwith R2 with SP3)

MS SQL Server 2012 8.1.0+With Reporting Services(Enterprise edition required forlarge installations) (Supportedwith SP4)

MS SQL Server 2014 8.5.5+Supported starting with 8.5.510on SP3 with Reporting Services(Enterprise edition required forlarge installations)

MS SQL Server 2014 8.5.503 - 8.5.509Supported on SP2 with ReportingServices (Enterprise editionrequired for large installations)


Supported, starting with8.5.512.07, on SP2 withReporting Services (Enterpriseedition required for largeinstallations)


Note the following: Supportedstarting with 8.5.512.28;Customers who upgrade to8.5.512.28 must upgrade toElasticsearch 7.16.3.









Prerequisites

SpeechMiner - Prerequisites


Prerequisites


Limitations


.NET Core 2.0 Yes No Release: 8.5.511.00 -8.5.512.07

.NET Core 3.1.3 Yes No Release: 8.5.512+Starting with 8.5.512.10

Elasticsearch 5.5 Yes No


• SupportsElasticsearch 5.5.0from 8.5.511 -8.5.512.06.

• The files can befound here:elasticsearch-5.5.0.zip,https://www.elastic.co/downloads/past-releases/elasticsearch-5-5-0

• For SpeechMiner,Elasticsearch issupported only onWindows.

Elasticsearch 5.6 Yes Yes Release: 8.5.5+




Note the following:

• Elasticsearch 5.6.16is supported startingwith 8.5.512.07.

• The files can befound here:https://www.elastic.co/downloads/past-releases/elasticsearch-5-6-16;for SpeechMiner,Elasticsearch issupported only onWindows.

Elasticsearch 7.16 Yes No


• Elasticsearch 7.16.3is required.

• The files can befound here:https://www.elastic.co/downloads/past-releases/elasticsearch-7-16-3

• For SpeechMiner,Elasticsearch issupported only onWindows.

Microsoft .NETFramework 3.5 SP1 Yes No Release: 8.1.0

Microsoft .NETFramework 4.5.1 Yes No

Release: 8.5.2+The files can be foundhere:NDP451-KB2858728-x86-x64-AllOS-ENU.exehttps://www.microsoft.com/en-in/download/details.aspx?id=40779


Release: 8.5.5+Supported starting with8.5.505 and required forWindows Server 2016. Thefiles can be found here:




NDP462-KB3151800-x86-x64-AllOS-ENU.exe

https://www.microsoft.com/en-us/download/details.aspx?id=53344

.NET 4.6.2 is requiredonly for systems withweb server, .NET 4.5.1can be used with all theother servers.


Release: 8.5.5+Microsoft.NETFramework 4.7.2 isrequired for 8.5.510.xxHot Fix releases startingwith 8.5.510.30, and for8.5.512.xx Hot Fixreleases starting with8.5.512.10.

Microsoft Visual C++2013 RedistributablePackage

Yes No

Release: AllThe files can be foundhere:http://www.microsoft.com/en-us/download/details.aspx?id=40784

Microsoft Visual C++2015 RedistributablePackage

Yes No



• Required on hostswhere indexer isinstalled.

• The files can befound here:https://www.microsoft.com/en-us/download/details.aspx?id=53840

SMTP server Yes No

Release: AllWith permissions tosend emails (used foremailing reports toSpeechMiner users).



Stream Manager



Product List Stream Manager



Red Hat Red Hat EnterpriseLinux 5 7.6

Solaris Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6


Supported Browsers












Prerequisites



T-Server Aastra MX-ONE



Product List T-Server Aastra MX-ONE




version 8.1.000.05.


version 8.1.003.02.


version 8.1.003.02.Windows Windows Server 2008 8.0+

Windows Windows Server 2012 8.1 Support starts withversion 8.1.003.00.

Windows Windows Server 2016 8.1+ Support starts with8.1.004.01.


Supported Browsers












Prerequisites



T-Server Alcatel A4400/OXE



Product List T-Server Alcatel A4400/OXE





Windows Windows Server 2012 8.1+ Starting with 8.1.005.00Windows Windows Server 2016 8.1+ Starting with 8.1.007.00Windows Windows Server 2019 8.1+ Starting with 8.1.008.03


Supported Browsers












Prerequisites



T-Server Avaya Communication Manager



Product List T-Server Avaya Communication Manager



Linux Red Hat EnterpriseLinux 7 8.1 Starting with 8.1.010.30


Windows Windows Server 2012 8.1+ Starts with 8.1.001.50Windows Windows Server 2016 8.1 Starts with 8.1.010.40Windows Windows Server 2019 8.1+ Starts with 8.1.500.14


Supported Browsers












Prerequisites



T-Server Avaya TSAPI



Product List T-Server Avaya TSAPI




• Starting with 8.1.502.04 T-Server:• Has only 64-bit executables (no longer 32-bit)• No longer supports Windows Server 2012





(64-bit)


(64-bit)


Note the following:

• Starting with8.1.001.16. RequiresTSAPI SDK version6.3.3.

• Last supportedversion: 8.1.01x.xx

Windows Windows Server 2016 8.1+Starting with 8.1.010.14(32-bit) and 8.1.502.04(64-bit)

Windows Windows Server 2019 8.1+ Starting with 8.1.502.04(64-bit)


Supported Browsers












Prerequisites



T-Server Cisco Unified CommunicationsManagerGeneral Information - T-Server Cisco Unified Communications ManagerT-Server Cisco Unified Communications Manager was previously known as T-Server CiscoCallManager.



Product List T-Server Cisco Unified Communications Manager





Windows Windows Server 2012 8.1+ Starting with 8.1.201Windows Windows Server 2016 8.1+ Starting with 8.1.202Windows Windows Server 2019 8.1+ Starting with 8.1.501.33


Supported Browsers







Notes:



• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.

Component Release Interface ConditionsT-Server Cisco UnifiedCommunicationsManager

8.1.0 License Server

T-Server Cisco UnifiedCommunicationsManager

8.1.0ManagementFrameworkConfiguration Server/Proxy


8.1.0 SIP Server/T-Server


Notes:

• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.

Component Release Interface ConditionsT-Server Cisco UnifiedCommunicationsManager

8.1.0 T-Lib Clients


no support CP4SM to StreamManager/MS


no supportJTAPI to Cisco UnifiedCommunicationsManager

Prerequisites



T-Server Cisco Unified Communications Manager - Prerequisites


Prerequisites


Limitations


Cisco UnifiedCommunicationsManager 10.5.1.10000-7with JTAPI version10.5(1.10000)-1

Yes No Release: All


Yes No Release: All


Yes No Release: 8.1.5+Starting with 8.1.501.33

Cisco UnifiedCommunicationsManager12.5.1.11900-146 withJTAPI version12.5(1.11900)-3

Yes No Release: 8.1.5+Starting with 8.1.501.33

Cisco UnifiedCommunicationsManager 7.1.2.22011-1with JTAPI7.1(2.10000)-8

Yes No Release: All


Yes No Release: All


Yes No Release: All

Cisco UnifiedCommunicationsManager 8.6.1.20000-1

Yes No Release: All



T-Server Cisco Unified Communications Manager - Prerequisites

with JTAPI8.6(1.10000)-1Cisco UnifiedCommunicationsManager 9.0.1.10000-37with JTAPI9.0(1.10000)-1

Yes No Release: All


Yes No Release: All

Cisco UnifiedCommunicationsManager ES10.0(1.12008-3) withJTAPI version10.0(1.10000)-2

Yes No Release: All

Cisco UnifiedCommunicationsManager ES9.1(2.12041-1) withJTAPI 9.1(2.12041)-1

Yes No Release: All

OpenJDK 8 Yes No Release: 8.1.5+Starting with 8.1.501.50


Release: 8.0 - 8.1.1You can also use OracleJava 5 SDK.


Release: 8.1.2+You can also use OracleJava 7 SDK.


Release: 8.1.2+You can also use OracleJava 8 SDK.



T-Server CSTA Connector



Product List T-Server CSTA Connector




Windows Windows Server 2012 8.1+ Support beginning with8.1.103.00.

Windows Windows Server 2016 8.1+ Support beginning withversion 8.1.109.00.


Supported Browsers












Prerequisites



T-Server for Mitel MiVoice 5000



Product List T-Server for Mitel MiVoice 5000


OS Family OS Release ConditionsLinux Red Hat Enterprise Linux 7 8.1+Windows Windows Server 2012 8.1+Windows Windows Server 2016 8.1+ Support starts with 8.1.001.01.




Supported Browsers










Prerequisites



T-Server for NEC NEAC/APEX



Product List T-Server for NEC NEAC/APEX



Linux Red Hat EnterpriseLinux 7 8.1+ Support beginning with

version 8.1.010.02

Linux Red Hat EnterpriseLinux 8 8.1+ Support beginning with

version 8.1.500.02

Windows Windows Server 2012 8.1+ Support beginning withversion 8.1.001.08




Supported Browsers












Prerequisites



T-Server for Nortel Communication Server2000/2100



Product List T-Server for Nortel Communication Server 2000/2100



AIX Power PC, HP-UX, and Solaris SPARC. TCP Communication flavor only.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat

distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later. TCP Communication flavor only.





Support beginning withversion 8.1.002.08 (TCP/IP flavor only).

Windows Windows Server 2012 8.1+ Support beginning withversion 8.1.002.04.

Windows Windows Server 2016 8.1+ Support starts with8.1.002.08. TCP/IP only.

Windows Windows Server 2019 8.1+ Support starts with8.1.002.08 TCP/IP only.


Supported Browsers












Prerequisites



T-Server for Siemens HiPath 4000 CSTA III



Product List T-Server for Siemens HiPath 4000 CSTA III



AIX Power PC, and Solaris SPARC• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including

AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Windows Server bit support is described as follows:

• "64-bit native" refers to a 64-bit Operating System running the application in a 64-bit mode.• "64-bit Compatibility" refers to a x64-bit Operating System running the application in a 32-bit mode.• "x86 32-bit" refers to the application running in pure 32-bit mode.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat

distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproductionof any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies toOracle Linux versions 5.x and later.





8.1.001.02.


8.1.002.00.Windows Windows Server 2012 8.1.001+

Windows Windows Server 2016 8.1+ Starting with8.1.001.02.



Supported Browsers












Prerequisites



UC ConnectorGeneral Information - UC ConnectorUC Connector is the Genesys server component that provides all functionality of Genesys Smart Link.



Genesys Lync Agent User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.0.3Windows Windows 7 8.0.3

UC Connector Support

Notes:


OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0Windows Windows Server 2012 8.0.3

Product List UC Connector


UC Connector User Interface Support

Notes:

• User Interface support information applies to Interaction Workspace Plug-in for Lync andGenesys Lync Agent.

OS Family Operating System Release ConditionsWindows Windows 10 8.0.3Windows Windows 7 8.0Windows Windows 8 8.0.3Windows Windows Server 2008 8.0Windows Windows Server 2012 8.0

Supported Browsers

Notes:



UC Connector UserInterface Firefox ESR 8.0











Prerequisites

UC Connector - Prerequisites


Prerequisites


Limitations

UC Connector

JDK 1.8.0.91+ Yes No



Universal Contact ServerGeneral Information - Universal Contact ServerUniversal Contact Server is part of the eServices product line. For supported operating environmentinformation for eServices, see the eServices page page.



• Please note the following:• Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous

with Universal Contact Server and Universal Contact Server Proxy.


Genesys Data Processing Server SupportOS Family Operating System Release Conditions


Linux Oracle Linux 7 9.0+Coupled withUnbreakable EnterpriseKernel Release 4,starting with 9.0.001.02.



Windows Windows Server 2008 8.5Windows Windows Server 2012 8.5+


Product List Universal Contact Server


Universal Contact Server (SQL version) SupportOS Family Operating System Release Conditions

AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.3 No longer supported by

UCS 8.5.3

AIX AIX Power PC 64-bit 6.1 8.0.1 - 8.5.2 No longer supported byUCS 8.5.2


Supports by thefollowing with thestarting version asindicated:

• Universal ContactServer 8.5.300.16

• Universal ContactServer Proxy8.5.300.01


Coupled withUnbreakable EnterpriseKernel Release 4, thisOS is supported by thefollowing componentswith the starting versionas indicated:





No more supported byUCS Proxy, starting fromversion 8.5.301.01.






Supported for UCSstarting 8.5.300.43 andfor UCS Proxy, startingwith version 8.5.301.01.

Solaris Solaris SPARC 64-bit 10 7.6 - 8.5 No longer supported by



OS Family Operating System Release ConditionsUCS 8.5.3.

Windows Windows Server 2008 8.1 - 8.5.2 Supports 64-bit native.Windows Windows Server 2012 8.5+Windows Windows Server 2016 8.5.3+ Supports 64-bit native.


Supported Browsers




IBM DB2 10 8.1.4 - 8.5.3 No longer supported by UCS8.5.3

IBM DB2 9.7 8.1.4 - 8.5.2 No longer supported by UCS8.5.2

MS SQL Server 2008 8.0.1 - 8.5.2MS SQL Server 2012 8.5MS SQL Server 2014 8.5.3 - 8.5.x

MS SQL Server 2014 Cluster 8.5.2 - 8.5.x Starting with 8.5.200.19.Supports AlwaysOn functionality.

MS SQL Server 2016 8.5.3 - 8.5.xMS SQL Server 2016 Cluster 8.5.3 - 8.5.x Supports AlwaysOn functionality.

MS SQL Server 2019 8.5.3 Starting with 8.5.300.41.Supports AlwaysOn functionality.

MS SQL Server 2019 Cluster 8.5.3 Starting with 8.5.300.41.Supports AlwaysOn functionality.

Oracle 11g 8.1 - 8.5 It is not supported by 8.1.3 but issupported from 8.1.4 onward.

Oracle 11g R2 RAC 8.1.4 - 8.5 SCAN is not supported.Oracle 11g RAC 8.0.3 - 8.5 SCAN is not supported.Oracle 12c R1 8.5

Oracle 12c R2 RAC 8.5 SCAN is not supported. Oracle12.2 reached End of Support on



Database Release Conditions/Limitations03/31/2022.

Oracle 18c 8.5.3+ Starting with 8.5.300.39.

Oracle 18c RAC 8.5.3+Starting with 8.5.300.39. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.

Oracle 19c 8.5.3+ Starting with 8.5.300.43

Oracle 19c RAC 8.5.3+Starting with 8.5.300.43. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.

PostgreSQL 10 8.5.3+ PostgreSQL 10.16 supported from8.5.300.43



PostgreSQL 9.3 8.5.1 - 8.5.xPostgreSQL 9.4 8.5.1 - 8.5.x Clustering is not supported.PostgreSQL 9.6 8.5.3




Notes:

• This table applies to UCS 8.x and 9.x releases.




8.1.3+ Universal ContactServer



Prerequisites

Universal Contact Server - Prerequisites


Prerequisites


Limitations


OpenJDK 11 Yes No

Release: 8.5.3+Supported starting with8.5.300.39 for all UCS8.5-supported versionsof Windows, Red HatEnterprise Linux, andCentOS Linux.

Oracle Java 7Developer's Kit (JDK) Yes No Release: 8.1.3 - 8.5.2




Universal RoutingGeneral Information - Universal RoutingUniversal Routing Server, Interaction Routing Designer, and Custom Server



Custom Server SupportOS Family Operating System Release Conditions

AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.0.0+

Note the following:


• Last supportedversion : 8.1.400.04


8.1.400.04.

Solaris Solaris SPARC 64-bit 10 8.0.0+

Note the following:


• Last supportedversion : 8.1.400.04

Interaction Routing Designer User Interface SupportOS Family Operating System Release Conditions


Product List Universal Routing


OS Family Operating System Release ConditionsWindows Windows 7 7.6.2+Windows Windows 8 8.1.400.10+Windows Windows Server 2008 7.6.2Windows Windows Server 2008 8.0.1

Windows Windows Server 2012 8.1.400.18+ Running in compatibilitymode.

Windows Windows Server 2019 8.1.4+ Starting with IRDversion 8.1.400.45.

Universal Routing Server SupportOS Family Operating System Release Conditions

Linux CentOS Linux 7 8.1.4+ Starting with8.1.400.45.

Universal Routing Server and Custom Server Support

Notes:





AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1.1 - 8.1.400.75

Note the following:

• Includes POWER8.• Discontinued as of

February 18, 2021.

Linux Oracle Linux 7 8.1.4+Support starting fromURS 8.1.400.59 andCustom Server8.1.400.04




Linux Red Hat EnterpriseLinux 6 8.1.3 - 8.1.400.75

Note the following:

• URS and CustomServer support RedHat Enterprise Linux6 64-bit natively.

• Discontinued as ofFebruary 18, 2021.


Note the following:

• URS supports RHEL7.7 and 7.9 startingwith 8.1.400.63.

• URS supports RHEL7.6 starting with8.1.400.58.

• URS supports RHEL7.5 starting with8.1.400.56.

• Custom Serversupports RHEL 7.5,7.6, and 7.7 startingwith 8.1.400.04.

• Both URS andCustom Serversupport Red HatEnterprise Linux 7natively.

Linux Red Hat EnterpriseLinux 8 8.1.4 Starting with 8.1.400.76

Solaris SPARC Solaris SPARC 64-bit 10 7.2 - 8.1.400.75 Discontinued as ofFebruary 18, 2021.

Windows Windows Server 2008 7.6.2 - 8.1.4

Note the following:

• Only UniversalRouting Serversupports Windows2008 beginning withRelease 7.6.2.Custom Serversupports Windows2008 beginning withRelease 8.0.

• Discontinued as ofJuly, 27, 2020.

Windows Windows Server 2008 7.6.2+ Only Universal RoutingServer supports



OS Family Operating System Release ConditionsWindows 2008beginning with Release7.6.2. Custom Serversupports Windows 2008beginning with Release8.0.

Windows Windows Server 2008 8.1 - 8.1.4 Discontinued as of July,27, 2020.

Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.1.400.36


Note the followingsupport:

• URS: Starting with8.1.400.64.

• Custom Server:Starting with8.1.400.04.

Supported Browsers



Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase. Genesys supports Genesys products on the database patchlevels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specificproduct.

• Only Interaction Routing Designer relies directly on a database. Universal Routing Serverrelies on DB Server. For DB Server support, see the Framework page.




IBM DB2 9.7 8.1.1 - 8.1.400.44 Discontinued as of February 25,2021.

MS SQL Server 2008 8.0 - 8.1.400.44 Discontinued as of February 25,2021.

MS SQL Server 2012 8.1.4MS SQL Server 2014 8.1.4+ Starting with IRD 8.1.400.25.

MS SQL Server 2014 Cluster 8.1.4+Starting with IRD 8.1.400.25; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.

MS SQL Server 2016 8.1.4+ Starting with IRD 8.1.400.25.

MS SQL Server 2016 Cluster 8.1.4+Starting with IRD 8.1.400.25; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.

MS SQL Server 2017 8.1.4+ Starting with IRD 8.1.400.30MS SQL Server 2019 8.1.4+ Starting with IRD 8.1.400.39.

Oracle 11g 8.0 - 8.1.400.44Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofFebruary 25, 2021.

Oracle 11g RAC 8.1.1 - 8.1.400.44Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofFebruary 25, 2021.

Oracle 12c R1 8.1.400.25Oracle 12c R1 RAC 8.1.400.23Oracle 12c R2 8.1.4+ Starting with IRD 8.1.400.30Oracle 12c R2 RAC 8.1.4+ Starting with IRD 8.1.400.30Oracle 18c 8.1.4+ Starting with IRD 8.1.400.35.Oracle 18c RAC 8.1.4+ Starting with IRD 8.1.400.35.Oracle 19c 8.1.4+ Starting with IRD 8.1.400.39.Oracle 19c RAC 8.1.4+ Starting with IRD 8.1.400.39.PostgreSQL 10 8.1.4+ Starting with IRD 8.1.400.30PostgreSQL 14 8.1.4+ Starting with IRD 8.1.400.49.

PostgreSQL 9 8.1.400.18 - 8.1.400.44 Discontinued as of February 25,2021.






Notes:

• Release Support numbers refer to Universal Routing.


Custom Server 8.1ManagementFrameworkConfiguration Server/Proxy

Interaction RoutingDesigner 8.0.1


Universal RoutingServer 8.1 Interaction Server

Universal RoutingServer 8.1 License Server

Universal RoutingServer 8.1


Universal RoutingServer 8.1 SIP Server/T-Server


Notes:

• Release Support numbers refer to Universal Routing.


Custom Server 8.1 Universal RoutingServer Core



Component Release Interface ConditionsUniversal RoutingServer 8.1 Custom Server

Universal RoutingServer 8.1 Load Distribution Server

Universal RoutingServer 8.1 Orchestration Server

Universal RoutingServer 8.1 Stat Server

Universal RoutingServer 8.1 Web Interface

Prerequisites

Notes:

• There are no prerequisites identified for Universal Routing.



Voice Treatment OptionGeneral Information - Voice Treatment OptionPlease contact Genesys Customer Care for information about this product.




Supported Browsers






Product List Voice Treatment Option






Prerequisites

Product List Voice Treatment Option


Web Services and Applications



Product List Web Services and Applications


Notes:• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat





Linux CentOS Linux 7 8.5.2 Supported starting with8.5.202.63.


Linux Red Hat EnterpriseLinux 7 8.5.2 Supported starting with

8.5.201.61.OS Family OS Release Conditions

Supported Browsers

Notes:

• This table combines OS/Browser support for these Applications: Workspace Web Editionand Gplus Adapter for Salesforce.

Browser Related OperatingSystem Genesys Release Conditions/

Limitations

Firefox ESR , Windows 10, Windows 7,Windows 8 8.5.2

Supported on version45+

Google Chrome , Windows 10, Windows 7,Windows 8 8.5.2

Supported on version67+

Microsoft Edge Windows 10 8.5.2

Microsoft IE Windows 10, Windows 7,Windows 8 8.5.2 Supported on version 11




Database Release Conditions/LimitationsCassandra 1 8.5.2Cassandra 2 8.5.201.41







Prerequisites

Genesys Web Services and Applications - Prerequisites



Genesys Web Services and Applications - Prerequisites


Prerequisites


Limitations


OpenJDK 8 Yes NoRelease: 8.5Starting with8.5.202.69.

Supported Versions

Elasticsearch Yes No

Release: AllGenesys recommendsusing the latest stable1.x version ofElasticsearch

Java 8 Yes No Release: 8.5.201.29

Jetty 9.2 No YesRelease: AllJetty 9.2 embedded inWeb Services (no needto deploy separately)



Workforce Management



WFM Back-end Components Support

Notes:


OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0 - 8.5.1Windows Windows Server 2012 8.5+



Starting with thefollowing:

• WFM Server8.5.217.01 b1

• WFM Builder8.5.217.00 b2

• WFM Daemon8.5.218.00 b1

• WFM DataAggregator8.5.217.01 b2

Product List Workforce Management


WFM GUI/Configuration & Database Utilities I User Interface Support

Notes:

• 8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on bothx32- and x64-bit versions.

• 8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utilitywill only run on x64-bit versions.


Windows Windows 10 8.5.203 WFM Database UtilityOnly

Windows Windows 8 8.5.100 - 8.5.101Compatible, nativemode on WFM Web andWFM Database Utilityonly.


Windows Windows Server 2012 8.5.1+ WFM Database UtilityOnly

Windows Windows Server 2016 8.5.2+WFM Database Utilityonly, starting with8.5.210.

Windows Windows Server 2019 8.5.2+ Starting with WFM DBUtility 8.5.218.07 b4

WFM Web Agent User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.2+ Starting with 8.5.203.Windows Windows 7 8.1 - 8.5.0Windows Windows 8 8.5.1 - 8.5.202

WFM Web Server Components Support

Notes:







AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.1



Solaris Solaris SPARC 64-bit 10 7.2 - 8.5.212Windows Windows 7 8.1 - 8.1.2

Windows Windows Server 2008 8.0 - 8.5.1 Latest supportedversion 8.5.101



Windows Windows Server 2019 8.5.2+ WFM Web, starting with8.5.218.39

WFM Web Supervisor User Interface SupportOS Family Operating System Release Conditions

Windows Windows 10 8.5.2+ Starting with 8.5.203.Windows Windows 7 8.1 - 8.5.0Windows Windows 8 8.5.1 - 8.5.202

Supported Browsers




WFM Web Agent UserInterface Firefox ESR 8.5.1 Version 31

WFM Web Agent UserInterface Firefox ESR 8.5.2+

Note the following:

• Version 38 issupported

• Version 60.4 issupported, startingwith 8.5.214

WFM Web Agent UserInterface Google Chrome 8.1.3+ Version 35+

WFM Web Agent UserInterface Microsoft Edge 8.5.2+

Starting with8.5.217.13, version84.0.552.40+ issupported. Note: AgentUI (Classic) is notsupported.

WFM Web Agent UserInterface Microsoft IE 8.5.0+

Version 11. Note: Thereis a known issue withthe new (ARK) WFMWeb Agent interfacewhen using IE 11.0.40and WFM Web8.5.205.09. Please use adifferent version of IE,use a different browseraltogether (e.g., Chromeor Firefox), use the“classic” view of WFMWeb Agent or upgradeto WFM Web 8.5.206.09(the issue is fixed in thatrelease).

WFM Web SupervisorUser Interface Firefox ESR 8.5.1 Version 31

WFM Web SupervisorUser Interface Firefox ESR 8.5.2 Version 60.4

WFM Web SupervisorUser Interface Google Chrome 8.1.3 - 8.5.0

WFM Web Supervisorwill no longer work withChrome 44 and aboveas those versions nolonger support Javaplug-ins. Customersrunning WFM WebSupervisor on Chrome44 or above will need tochange their browser toIE or Firefox.

WFM Web Supervisor Microsoft Edge 8.5.2+ Note the following:




User Interface

• WFM Web forSupervisors alsosupports and runs inEdge IE mode. Seethe followingMicrosoft Edgefunctionality:https://docs.microsoft.com/en-us/deployedge/edge-ie-mode

• Starting with8.5.217.13, version84.0.552.40+ issupported.

WFM Web SupervisorUser Interface Microsoft IE 8.5.0+ Version 11

WFM Web SupervisorUser Interface (newForecast module only)

Firefox ESR 8.5.2+Starting with 8.5.214,version 60.5+ issupported.


Google Chrome 8.5.2+Starting with 8.5.214,version 73+ issupported


Microsoft Edge 8.5.2+Starting with8.5.217.13, version84.0.552.40+ issupported.


Notes:



Database Release Conditions/LimitationsIBM DB2 10 8.1.3 - 8.5.1



Database Release Conditions/LimitationsIBM DB2 9.7 8.1.0 - 8.1.2

MS SQL Server 2008 8.0 - 8.5.216

Note the following:

• Latest supported versions forthese WFM components:• WFM Database Utility

8.5.216.01• WFM Server 8.5.216.08• WFM Data Aggregator

8.5.216.08

• To support MS SQL DBreplication functionality, theminimum required version isMSL SQL Server 2008 R2Enterprise Edition.


MS SQL Server 2012 Cluster 8.5.1+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability in 8.5.1 and laterversions

MS SQL Server 2014 8.5.1 - 8.5.214

Latest supported versions ofthese WFM components:

• WFM Database Utility8.5.214.01

• WFM Server 8.5.214.10• WFM Data Aggregator

8.5.214.06

MS SQL Server 2014 Cluster 8.5.200 - 8.5.214

Note the following:

• Starting with 8.5.207; alsosupports AlwaysOn Clusterwith Synchronous Mirroringcapability.

• Latest supported versions ofthese WFM components:• WFM Database Utility


8.5.214.06

MS SQL Server 2016 8.5.210 - 8.5.218 Note the following:






8.5.214.06

MS SQL Server 2016 Cluster 8.5.210 - 8.5.218

Note the following:



8.5.214.06<

• Also supports AlwaysOnCluster with SynchronousMirroring capability.


Starting with following versions:

• WFM Data Aggregator8.5.217.01 b2

• WFM Database Utility8.5.218.07 b4

• WFM Server 8.5.217.01 b1

Oracle 11g 8.0 - 8.5.218

Note the following:



8.5.217.01

• Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 11g RAC 8.0 - 8.5.218 Note the following:




• Latest versions of these WFMcomponents:• WFM Database Utility


8.5.217.01

• Oracle 11g Rel 1 and Rel 2 aresupported.

Oracle 12c R1 8.5.1 - 8.5.218

Latest versions of these WFMcomponents:



8.5.217.01

Oracle 12c R1 RAC 8.5.204 - 8.5.218

Note the following:

• Latest supported versions forthese WFM components:• WFM Database Utility


8.5.217.01

• Oracle 12c RAC withDataguard is supported

Oracle 12c R2 8.5.214 - 8.5.218

Note the following:

• Latest supported version ofthese WFM components:• WFM Database Utility


8.5.217.01

• Oracle 12c R2 RAC withDataguard is supported.




Oracle 12c R2 RAC 8.5.214 - 8.5.218

Latest supported versions ofWFM components:



8.5.217.01

Oracle 18c 8.5.2+ Starting with 8.5.214Oracle 18c RAC 8.5.2+ Starting with 8.5.214Oracle 19c 8.5.2+ Starting with 8.5.214Oracle 19c RAC 8.5.2+ Starting with 8.5.214




Notes:

• Release Support numbers refer to Workforce Management.


Workforce Management 8.1+ManagementFrameworkConfiguration Server/Proxy

Workforce Management no direct interface Interaction ServerWorkforce Management no direct interface License ServerWorkforce Management no direct interface SIP Server/T-Server




Notes:

• In the Interface column: (C) stands for Client and (S) stands for Server• Release Support numbers refer to Workforce Management.


Workforce Management 8.1+WFM Builder (C) –Configuration Server/Proxy (S)

Workforce Management 8.1+ WFM Builder (C) – WFMServer (S)

Workforce Management 8.1+WFM ConfigurationUtility (C) – WFM Server(S)

Workforce Management 8.1+WFM Daemon (C) –Configuration Server/Proxy (S)

Workforce Management 8.1+ WFM Daemon (C) – WFMServer (S)

Workforce Management 8.1+WFM Data Aggregator(C) – ConfigurationServer/Proxy (S)

Workforce Management 8.1+ WFM Data Aggregator(C) – Stat Server (S)

Workforce Management 8.1+ WFM Data Aggregator(C) – WFM Server (S)

Workforce Management 8.1+WFM Server (C) –Configuration Server/Proxy (S)

Workforce Management 8.1+ WFM Server (C) –Message Server (S)

Workforce Management 8.1+ WFM Server (C) – WFMBuilder (S)

Workforce Management 8.1+ WFM Server (C) – WFMServer (S)

Workforce Management 8.1+WFM Web (C) –Configuration Server/Proxy (S)

Workforce Management 8.1+ WFM Web (C) – WFMBuilder (S)




Workforce Management 8.1+ WFM Web (C) – WFMData Aggregator (S)

Workforce Management 8.1+ WFM Web (C) – WFMServer (S)

Workforce Management no support WFM Builder (C) –Message Server (S)

Workforce Management no support WFM Daemon (C) –Message Server (S)

Workforce Management no support WFM Data Aggregator(C) – Message Server (S)

Workforce Management no support WFM Web (C) – MessageServer (S)

Prerequisites

Notes:

• If OpenJDK11 is the preferred choice for your environment, take note that the GenesysWFM solution was tested by the quality assurance team with Oracle OpenJDK 11 only.Other vendor's builds of OpenJDK 11 potentially might not work properly. Therefore,Genesys recommends Oracle OpenJDK 11 to ensure the product functions properly.

Workforce Management - Prerequisites


Prerequisites


Limitations


Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB

Yes No

Release: 8.1.0This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM servers




require the 64-bit OracleClient.

WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents


Yes No

Release: 8.5.0This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.



Yes No




Yes No

Release: 8.1.2This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit Oracle




Client.



Yes No



Oracle Client 11 or 12(latest) with Oracle NETand Oracle Provider forOLE DB

Yes No

Release: 8.5.2This is installationrequirements for Oracledatabase. Also, 64-bitWFM servers require the64-bit Oracle Client

Oracle Client 11 or 12(latest) with Oracle NETand Oracle Provider forOLE DB

Yes No

Release: 8.5.1This is the installationrequirements for the Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.

WFM Database Utility isa 32-bit applicationsand therefore 32-bitOracle Client needs tobe installed on thehost(s) that are runningthis component

WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.1.1









WFM Web Server:Apache Tomcat 5.5 / 6.0/ 7.0 (with Sun Java JDK5 starting with update 1or Java JDK 6) or IBMWebSphere 6.1 / 7.0


WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0






WFM Web Server:Apache Tomcat 6.0, 7.0(with Sun's Java JDK 6 or7)


WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)


WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)


WFM Web Server:Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK7, JDK 8, or JDK 10)

Yes No

Release: 8.5.211To deploy WFM Web Serverwith Java 10, minimumversions required for Tomcat 8are 8.5 and 8.0.




NOTE: Tomcat 8.0 issupported up to WFMWeb version 8.5.211.02.

WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle JDK 8 orJDK 10)

Yes No

Release: 8.5.212To deploy WFM WebServer with Java 10minimum versionsrequired for Tomcat 8are 8.5.

WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle Java 8Developer's Kit (JDK),Oracle Java 11Developer's Kit (JDK), orOpenJDK 11)

Yes No

Release: 8.5.214To deploy WFM WebServer with Java 11, theminimum versionsrequired for Tomcat 8are 8.5.


Yes No

Release: 8.5.215To deploy WFM WebServer with Java 11, theminimum versionsrequired for Tomcat are8.5.50 and 9.0.30.

WFM Web Server: IBMWebSphere 7.0 / 8.0 Yes No Release: 8.5.0

WFM Web Supervisors:Oracle JRE 7 or JRE 8 Yes No Release: 8.5.1

WFM Web Supervisors:Oracle JRE 7 or JRE 8 Yes No Release: 8.5.2

WFM Web Supervisors:Oracle JRE 7, JRE 8, JRE9, or JRE 10

Yes No Release: 8.5.211.00

WFM Web Supervisors:Oracle JRE 8, JRE 11, orOpenJDKJRE 11


WFM Web Supervisors:Sun Java JRE 6 startingwith update 12


WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7








Workspace Desktop EditionGeneral Information - Workspace Desktop EditionThis product was called Interaction Workspace prior to release 8.5.0



Product List Workspace Desktop Edition




Application running in 32-bitcompatibility mode on 64-bit OS.Note the following:

• For Workspace Desktop Edition8.5, support starts with8.5.112.08. Windows 10 is notsupported from 8.5.100.05through 8.5.111.21.

• For Interaction Workspace 8.1,support starts with 8.1.401.69.

Windows Windows 11 8.5+Application running in 32-bitcompatibility mode on 64-bit OS.Support starts with 8.5.153.05.

Windows Windows 8 8.1+Application running in 32-bitcompatibility mode on 64-bit OS.Supported in release 8.1.401.

Windows Windows Server 2012 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.

Windows Windows Server 2016 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.

Windows Windows Server 2019 8.5Application running in 32-bitcompatibility mode on 64-bit OS.Support starts with 8.5.137.06.




Supported Browsers







Component Release Interface ConditionsWorkspace DesktopEdition 8.5 Interaction Server

Workspace DesktopEdition 8.5


Workspace DesktopEdition 8.5 SIP Server/T-Server

Workspace DesktopEdition 8.5 Stat Server




Component Release Interface ConditionsWorkspace DesktopEdition 8.5 Chat Server

Workspace DesktopEdition 8.5 Universal Contact

Server/Proxy

Prerequisites

Workspace Desktop Edition - Prerequisites


Prerequisites


Limitations

Agent Workstation Runtime Prerequisites

Microsoft .NETFramework 3.5 SP1 Yes No Release: 8.0-8.1.4

Microsoft .NETFramework 4 (4.5+) Yes No Release: 8.5+

Agent Workstation–Centralized Deployment Prerequisites

Microsoft InternetExplorer (IE11+) orFirefox ESR or GoogleChrome

Yes No

Release: 8.0-8.1.4Google Chrome andFirefox require anextension like Meta4ClickOnce Launcher orFxClickOnce forimproved userexperience.

Microsoft InternetExplorer (IE11+) orFirefox ESR or GoogleChrome or MicrosoftEdge

Yes No

Release: 8.5+Google Chrome andFirefox require anextension like Meta4ClickOnce Launcher or



Workspace Desktop Edition - Prerequisites

FxClickOnce forimproved userexperience.

Centralized Deployment Server (ClickOnce)

Microsoft .NETFramework 2.0+ Yes No

Release: 8.0-8.1.4Requires an HTTP Serverlike MS IIS or ApacheHTTP Server that isprepared for ClickOncesupport. Refer to theWorkspace DeploymentGuide for moreinformation.

Microsoft .NETFramework 4 (4.5+) Yes No

Release: 8.5+Requires an HTTP Serverlike MS IIS or ApacheHTTP Server that isprepared for ClickOncesupport. Refer to theWorkspace DeploymentGuide for moreinformation.

Development Workstation Prerequisites

Microsoft .NETFramework 3.5 SP1 Yes No

Release: 8.0-8.1.4Requires Visual Studio2008 as customizationdevelopment tool(Visual C# 2008 ExpressEdition free version issufficient)

Microsoft .NETFramework 4 (4.5+) Yes No

Release: 8.5+Requires Visual Studio2012 as customizationdevelopment tool(Visual C# 2012 ExpressEdition free version issufficient)



https://docs.genesys.com/Documentation/IW/latest/Dep/DeploymentProceduresTabs




Workspace SIP EndpointGeneral Information - Workspace SIP EndpointStarting with release 8.5, Interaction Workspace SIP Endpoint has been renamed to Workspace SIPEndpoint.



Product List Workspace SIP Endpoint



Windows Windows 10 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.

Windows Windows 8 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.




Supported Browsers







Notes:

• Release Support numbers refer to Workspace SIP Endpoint / Interaction Workspace SIPEndpoint.

Component Release Interface ConditionsWorkspace SIP Endpoint 8.5 SIP/RTP/HTTP





Prerequisites

Notes:

• All prerequisites are installed with the application.



Major UpgradeLink to video

Major Upgrade Workspace SIP Endpoint


https://docs.genesys.com/Special:RunQuery/SOE_MajorUpgrade?SOE_MajorUpgrade%5BQueryVersion%5D=Current&useskin=soe

Java SupportFind information about supported versions of Java across all products.

ImportantThis page is auto-generated based on Java information contained on the respectiveSOE product pages.

Product Component Version Supported Java

Composer Composer 8.1+ Oracle Java 7 Runtime(JRE)

Composer Composer 8.1.4+ Oracle Java 8 Runtime(JRE)

Composer Composer 8.1.5 OpenJDK 11Composer Composer 8.1.5 OpenJDK 8eServices Bot Gateway Server 9.0+ OpenJDK 11

eServices Bot Gateway Server 9.0+Oracle Java 8Developer's Kit (JDK),OpenJDK 8

eServices Classification Server 8.1.3 - 8.5.3 Oracle Java 7Developer's Kit (JDK)

eServices Classification Server 8.5.1+ Oracle Java 8Developer's Kit (JDK)

eServices Classification Server 9.0+ OpenJDK 11

eServices Digital MessagingServer 9.1+ OpenJDK 11

eServices Email Server 8.1.4 - 8.5.1 Oracle Java 7eServices Email Server 8.5.1+ OpenJDK 11eServices Email Server 8.5.1+ Oracle Java 8eServices Interaction Server 8.5.3 OpenJDK 11eServices Interaction Server 8.5.3 OpenJDK 8

eServicesInteraction ServerCluster (Plugin forGenesys AdministratorExtension)

8.5.1+ Oracle Java 8Developer's Kit (JDK)


8.5.2+ OpenJDK 11


Java Support Workspace SIP Endpoint




8.5.2+ OpenJDK 8

eServices Knowledge Manager(Legacy) 8.5.0 Oracle Java 6

Developer's Kit (JDK)

eServices Knowledge Manager(Legacy) 8.5.1 Oracle Java 7


eServices Training Server 7.6 - 8.5.1 Oracle Java 7Developer's Kit (JDK)

eServices Training Server 8.5.1+ Oracle Java 8Developer's Kit (JDK)

eServices Training Server 9.0+ OpenJDK 11

eServices Web API Server (Legacy) All Oracle Java Developer'sKit (JDK)



Oracle Java 8Developer's Kit (SDK)

Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1 Oracle Java 7Developer's Kit (JDK)

Genesys Co-browse Genesys Co-browse 8.5.0+ Oracle Java 8Developer's Kit (JDK)

Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 11Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 8

Genesys Co-browse Genesys Co-browse 9.0+ Oracle Java 8 RuntimeEnvironment (JRE)


Genesys AdministratorExtension (GAX) 8.1.2 - 8.5.250 Oracle Java 6 Runtime

(JRE)Genesys AdministratorExtension

Genesys AdministratorExtension (GAX) 8.1.4 - 8.5.290 Oracle Java 7 Runtime


Genesys AdministratorExtension (GAX) 8.5.2+ OpenJDK 8


Genesys AdministratorExtension (GAX) 8.5.2+ Oracle Java 8 Runtime


Genesys AdministratorExtension (GAX) 9.0+ OpenJDK 11


Genesys AdministratorExtension (GAX) 9.0+ Oracle JDK 11


Genesys AdministratorExtension (GAX) 9.0+ Oracle OpenJDK 11


Genesys AdministratorExtension (GAX) 9.0+ Redhat OpenJDK 11


Genesys AdministratorExtension (GAX) 9.0.1+ Oracle Java 8 Runtime

(JRE)Product Component Version Supported Java




Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8

Genesys DesktopGenesys Agent Desktop/Genesys SupervisorDesktop

7.6 JDK 1.4.2


7.6 JDK 1.5


7.6 JDK 1.6

Genesys Info Mart Genesys Info Mart 8.1 JDBC DriverGenesys Info Mart Genesys Info Mart 8.1 JDK 1.6 or 1.7

Genesys Info Mart Genesys Info Mart 8.1.2 - 8.5 JDK 1.7 or Server JRE1.7

Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC DriverGenesys Info Mart Genesys Info Mart 8.5 Java SE 8Genesys Info Mart Genesys Info Mart 8.5 Java SE 9

Genesys Info Mart Genesys Info Mart 8.5.0+ JDK 1.8 or Server JRE1.8

Genesys Info Mart Genesys Info Mart 8.5.014+ OpenJDK 11Genesys InteractionRecording

Interaction RecordingWeb Services 8.5.201.29 Oracle Java 8 or

OpenJDK 8Genesys InteractionRecording

Lost Voice Recording(LVR) Recovery Script All Oracle Java 8 or

OpenJDK 8Genesys InteractionRecording

Recording Cloud BackupService All Oracle Java 8 or

OpenJDK 8Genesys InteractionRecording Recording Crypto Server 8.5 Oracle Java 7

Genesys InteractionRecording Recording Crypto Server 8.5+ Oracle Java 8 or

OpenJDK 8Genesys KnowledgeCenter

Genesys KnowledgeCenter 8.5.3+ Oracle Java 8

Developer's Kit (JDK)Genesys KnowledgeCenter

Genesys KnowledgeCenter 9.0 OpenJDK 8

Genesys Media Server Voice Platform ReportingServer 8.0 Oracle Java 7 Runtime

(JRE)


(JRE)


(JRE)

Genesys Media Server Voice Platform ReportingServer 8.5.181+ Oracle Java 8 Runtime

(JRE)Product Component Version Supported Java




Genesys Media Server Voice Platform ReportingServer 9.0+ OpenJDK 11

Genesys Media Server Voice Platform ReportingServer 9.0+ OpenJDK 11

Genesys MobileServices

Genesys MobileServices 8.5.103+ Oracle Java 8

Developer's Kit (JDK)Genesys MobileServices

Genesys MobileServices 8.5.206.04+ OpenJDK 8


Genesys MobileServices 8.5.208+ OpenJDK 11


Genesys MobileServices 8.5.208+ Oracle Java 11

Developer's Kit (JDK)Genesys Pulse Genesys Pulse 9.0 OpenJDK 8

Genesys Pulse Genesys Pulse 9.0 Oracle Java 8 Runtime(JRE)

Genesys Pulse Genesys Pulse 9.0.003+ OpenJDK 11

Genesys Pulse Genesys Pulse 9.0.003+ Oracle Java 11 Runtime(JRE)

Genesys QualityManagement (Zoom)

Genesys QualityManagement (Zoom) 8.0+ Live Monitor application

requires JRE 1.6+

Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle JavaDevelopment Kit (JDK) 6

Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle JavaDevelopment Kit (JDK) 7

Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8Runtime (JRE))

Genesys Rules System Genesys Rules System 8.5 Oracle JavaDevelopment Kit (JDK) 8

Genesys Rules System Genesys Rules System 9.0 OpenJDK 11Genesys Rules System Genesys Rules System 9.0 OpenJDK 13Genesys Rules System Genesys Rules System 9.0 OpenJDK 8

Genesys Rules System Genesys Rules System 9.0 Oracle JavaDevelopment Kit (JDK) 8

Genesys Voice Platform Voice Platform PolicyServer 8.5 Java 7 (JRE)

Genesys WebEngagement

Genesys WebEngagement 8.1 Java 7


Genesys WebEngagement 8.5+ Java 8


Genesys WebEngagement 8.5+ OpenJDK 8

Genesys Web Servicesand Applications

Genesys Web Servicesand Applications 8.5 OpenJDK 8




Product Component Version Supported JavaGenesys Web Servicesand Applications

Genesys Web Servicesand Applications 8.5.201.29 Java 8

Gplus Adapter for SAPICI Multi-Channel

Gplus Adapter for SAPICI Multi-Channel 8.0.2+ OpenJDK 8

Gplus Adapter for SAPICI Multi-Channel

Gplus Adapter for SAPICI Multi-Channel 8.0.2+ Oracle Java 8

Developer's Kit (JDK)Gplus Adapter for SiebelCRM

Gplus UCS GatewayServer for Siebel CRM 8.0.3+ OpenJDK 8

Gplus Adapter for SiebelCRM

Gplus UCS GatewayServer for Siebel CRM 8.0.3+ Oracle Java 8

Developer's Kit (JDK)Interaction SDK Interaction SDK 7.2 JDK 1.4.2Interaction SDK Interaction SDK 7.2 JDK 1.5Interaction SDK Interaction SDK 7.5 JDK 1.4.2Interaction SDK Interaction SDK 7.5 JDK 1.5Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2Interaction SDK Interaction SDK 7.6.3 JDK 1.5Interaction SDK Interaction SDK 7.6.4+ Java SE 7Interaction SDK Interaction SDK 7.6.4+ Java SE 8Interaction SDK Interaction SDK 7.6.4+ JDK 1.5Interaction SDK Interaction SDK 7.6.4+ JDK 1.6intelligent WorkloadDistribution

intelligent WorkloadDistribution 9.0+ OpenJDK 11

intelligent WorkloadDistribution

intelligent WorkloadDistribution 9.0+ OpenJDK 8

intelligent WorkloadDistribution

intelligent WorkloadDistribution 9.0+ Oracle Java 8

Developer's Kit (JDK)intelligent WorkloadDistribution

intelligent WorkloadDistribution 9.0+ Red Hat OpenJDK 11

License ReportingManager

License ReportingManager 8.1.2+ Oracle Java 7 or 8

Runtime (JRE)Messaging Apps/SocialEngagement

Digital MessagingServer 9.0+ OpenJDK 8

Messaging Apps/SocialEngagement

Digital MessagingServer 9.0+ Oracle Java 8

Developer's Kit (JDK)Messaging Apps/SocialEngagement

Digital MessagingServer 9.1+ OpenJDK 11


Genesys Driver for SMSand MMS 9.0+ OpenJDK 11


Genesys Driver for SMSand MMS 9.0+ OpenJDK 8


Genesys Driver for usewith Apple Business 9.1+ OpenJDK 11




Product Component Version Supported JavaChat via Hub


Genesys Driver for usewith Genesys Hub 9.1+ OpenJDK 11

Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7Platform SDK Platform SDK 8.5+ Java SE 8Platform SDK Platform SDK 8.5+ Java SE 8Platform SDK Platform SDK 9.0.004+ Open JDK 11Platform SDK Platform SDK 9.0.004+ Open JDK 11Pulse Advisors (formerlyPMA) Pulse Advisors 3.3 - 8.5.1 Oracle Java 7


Pulse Advisors (formerlyPMA) Pulse Advisors 8.5.1+




Pulse Advisors (formerlyPMA) Pulse Advisors 8.5.2+ Oracle Java 8

Developer's Kit (JDK)Pulse Advisors (formerlyPMA) Pulse Advisors 9.0.002+ OpenJDK 8

Pulse Advisors (formerlyPMA) Pulse Advisors 9.0.003+ Oracle Database 18c

(18.3) JDBC Driver


Oracle Java 11Developer's Kit (JDK)and OpenJDK 11

Pulse Advisors (formerlyPMA) Pulse Advisors All Oracle 11g Release 2

JDBC DriverReal-Time MetricsEngine

Multi-Channel RoutingExtensions 8.1 OpenJDK 11

Real-Time MetricsEngine

Multi-Channel RoutingExtensions 8.1 OpenJDK 8


Multi-Channel RoutingExtensions 8.5.1+ Oracle Java 8


Orchestration ServerExtension 8.1 OpenJDK 11


Orchestration ServerExtension 8.1 OpenJDK 8


Orchestration ServerExtension 8.5.1+ Oracle Java 8


Outbound ContactCenter Extensions 8.1 OpenJDK 11

Real-Time Metrics Outbound Contact 8.1 OpenJDK 8Product Component Version Supported Java



Product Component Version Supported JavaEngine Center ExtensionsReal-Time MetricsEngine

Outbound ContactCenter Extensions 8.5.1+ Oracle Java 8

Real-Time MetricsEngine Stat Server 8.5.1+ OpenJDK 8

Real-Time MetricsEngine Stat Server 8.5.1+ OpenJDK 11

Real-Time MetricsEngine Stat Server 8.5.1+ Oracle Java 8

SIP Feature Server SIP Feature Server 8.1+ OpenJDK 8

SIP Feature Server SIP Feature Server 8.1+ Oracle Java 8 Runtime(JRE)

SIP Feature Server SIP Feature Server All Oracle Java 7 Runtime(JRE)

Solution Reporting(CCPulse+ and CCAnalyzer)

Solution Reporting Oracle Java 7 or 8Runtime (JRE)



8.0 - 8.1.1 Oracle Java 5 Runtime(JRE)



8.1.2+ Oracle Java 7 Runtime(JRE)



8.1.2+ Oracle Java 8 Runtime(JRE)



8.1.5+ OpenJDK 8

UC Connector UC Connector JDK 1.8.0.91+Universal ContactServer

Universal ContactServer 8.1.3 - 8.5.2 Oracle Java 7

Developer's Kit (JDK)Universal ContactServer

Universal ContactServer 8.5.3+ OpenJDK 11

Universal ContactServer

Universal ContactServer 8.5.3+ Oracle Java 8


Workforce Management Workforce Management 8.1.0

WFM Web Server:Apache Tomcat 5.5 / 6.0/ 7.0 (with Sun Java JDK5 starting with update 1or Java JDK 6) or IBMWebSphere 6.1 / 7.0

Workforce Management Workforce Management 8.1.0WFM Web Supervisors:Sun Java JRE 6 startingwith update 12







Workforce Management Workforce Management 8.1.1WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7







Workforce Management Workforce Management 8.5.0WFM Web Server:Apache Tomcat 6.0, 7.0(with Sun's Java JDK 6 or7)


Workforce Management Workforce Management 8.5.1WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)

Workforce Management Workforce Management 8.5.1 WFM Web Supervisors:Oracle JRE 7 or JRE 8

Workforce Management Workforce Management 8.5.2WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)

Workforce Management Workforce Management 8.5.2 WFM Web Supervisors:Oracle JRE 7 or JRE 8

Workforce Management Workforce Management 8.5.211WFM Web Server:Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK7, JDK 8, or JDK 10)

Workforce Management Workforce Management 8.5.211.00WFM Web Supervisors:Oracle JRE 7, JRE 8, JRE9, or JRE 10





Workforce Management Workforce Management 8.5.212WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle JDK 8 orJDK 10)



Workforce Management Workforce Management 8.5.214+WFM Web Supervisors:Oracle JRE 8, JRE 11, orOpenJDKJRE 11






Discontinued SupportThe table below lists Genesys announced global end of support dates for various operating platformsor versions that have both reached end of support or will reach end of support soon. End of Supportdates are based on Genesys product lifecycle needs and may be earlier than the platform vendor’send of support dates. In addition to the below list, Genesys support for third party platform versionsends when respective vendors declare End of support. To learn more, refer to Red Hat, Microsoft,Oracle, Open JDK, Oracle Java, Jetty, Tomcat, Netty, CentOS, PostgreSQL, Redis, elasticsearch,Cassandra, Citrix, VMWare, IE11 information.

Operating EnvironmentGlobal End of Support Date(for all Genesys products/versions)

Operating Systems

IBM AIX (all versions)All versions: December 31, 2020IBM AIX 6.1: April 16, 2016

HP-UX (all versions) December 31, 2014Microsoft Windows Server 2003 July 31, 2015Microsoft Windows Vista April 1, 2016Red Hat Enterprise Linux 5.x June 30, 2018Red Hat Enterprise Linux 6.x November 30, 2020

Solaris (all versions)December 31, 2020Solaris 9: October 1, 2014

Microsoft Windows Server 2008 June 30, 2020Microsoft Windows 7 June 30, 2020Internet Explorer 11 June 15, 2022DatabasesSybase (all versions) January 1, 2013

IBM DB (all versions)All versions: December 31, 2020IBM DB2 9.5: April 1, 2015

Microsoft SQL Server 2005 April 1, 2016Microsoft SQL Server 2008 June 30, 2020Oracle 10g February 1, 2014Oracle 18c June 30, 2021PostgreSQL 9 November 11, 2021Cassandra 2.0 June 30, 2020Redis 3.0 June 30, 2020Oracle 11.x December 31, 2020Oracle 12.2 March 31, 2022

Discontinued Support Workspace SIP Endpoint


Operating EnvironmentGlobal End of Support Date(for all Genesys products/versions)

VirtualizationCitrix XenApp 5 January 31, 2015IBM PowerVM LPAR (AIX 6) April 16, 2016Microsoft Terminal Server (Windows 2003, XP) July 1, 2015

VMWare (5.x and earlier)June 30, 2020Note: VMWare ESXi 4 and 3.5 were no longer supported as of April 30,2014.

Hyper-V Server 2008 June 30, 2020IBM AIX LPAR Virtualization (all versions) December 31, 2020Solaris Containers Virtualization (all versions) December 31, 2020

Discontinued Support Workspace SIP Endpoint


Virtualization Platform SupportThis page describes the virtualization platforms that have been tested and verified to interoperatewith each listed Genesys product. The following tables provide references for Genesys products thatwere tested by Genesys.

• Virtualization may increase the processing load compared to native deployment on a given node. Youshould follow the recommendations and best practices discussed in the virtualization platform vendor'sdocumentation.

• You should be aware of potential impact to performance and voice quality when deploying componentsthat interface with RTP media streams, including Stream Manager, Genesys Voice Platform (GVP) MediaControl Processor, and CPD Server. Although these components operate in a virtual environment, insome cases it may be necessary to limit call rates to achieve acceptable voice quality.

• It is strongly recommended that you test the proposed configuration under simulated productionconditions, to ensure acceptable sizing and performance. For other questions, contact Customer Careusing their Care portal.

ImportantThe Citrix Workspace product names are changed as follows:

• XenServer to Citrix Hypervisor• XenApp to Citrix Virtual Apps• Xen Desktop to Citrix Virtual Desktops

For other questions, contact Customer Care using their Care portal.

Note:

CitrixVirtualizationPlatforms

Genesys SupportedProducts Genesys Releases Conditions/

LimitationsCitrix Virtual Apps 6(formerly XenApp)

Configuration ManagerUser Interface 8.1.1+

GIR Screen RecordingService 8.5.302+

Solution ControlInterface 8.0.3

Solution ReportingCCPulse+ User Interface 8.0.1

WFM GUI/Configuration& Database Utilities IUser Interface

8.1.1 Versions 6.0 and 6.5 aresupported.

Virtualization Platform Support Workspace SIP Endpoint


WFM Web Agent UserInterface 8.1.1

WFM Web SupervisorUser Interface 8.1.1

Workspace DesktopEdition (InteractionWorkspace UserInterface)

8.1+ Versions 6.0 and 6.5 aresupported.

Citrix Virtual Apps 7(formerly XenApp)

Genesys Softphone 9.0Genesys Web Servicesand Applications(Workspace WebEdition)

8.5.2

Solution ReportingCCPulse+ User Interface 8.1+


8.5

Citrix Virtual Desktops 7(formerly XenDesktop) Genesys Softphone 9.0

GIR Screen RecordingService 8.5.302+

Genesys Web Servicesand Applications(Workspace WebEdition)

8.5.2

Solution ReportingCCPulse+ User Interface 8.1+

WFM GUI/Configuration& Database Utilities IUser Interface

8.5.1

WFM Web Agent UserInterface 8.5.1

WFM Web SupervisorUser Interface 8.5.1


8.5+

Citrix Hypervisor 7(formerly XenServer) Genesys Info Mart 8.5.007+

Supported withHardware VirtualMachine

Virtual Apps & Desktopversion 1912 LTSR SIP Feature Server 8.1.202.41+

Microsoft



VirtualizationPlatforms

OperatingSystems

GenesysSupportedProducts

GenesysReleases

Conditions/Limitations

Hyper-VRed Hat EnterpriseLinux 7.x/CentOSLinux 7.x

Genesys Pulse 9.0.003.03

Support startingwith Red HatEnterprise Linux7.6 and/CentOSLinux 7.6

Hyper-V Windows Server2019

Chat Server 8.5.314.02+Genesys Co-browse 9.0.005.49+

ClassificationServer 9.0.000.07+

Framework 8.5.1+

Refer toManagementFramework releasenotes forsupported versionnumber. DB Serversupport beginningwith 8.1.302.09+.

Genesys Pulse 9.0.003.03Genesys Info Mart 8.5.015.07+InteractionConcentrator 8.1.514.38+

Interaction Server 8.5.304.07Outbound Contact 8.1.527.07Interaction ServerProxy 8.5.304.02

Stat Server 8.5.112.07+Universal ContactServer 8.5.3+ Supported starting

with 8.5.300.39Universal Routing 8.1.400.62+OrchestrationServer 8.1.400.89

GenesysSoftphone 9.0.009.03

WorkspaceDesktop Edition 8.5.137.06

Supports RemoteDesktop Protocol(RDP).

Composer 8.1.5+ Supported startingwith 8.1.561.29.

Hyper-V Windows Server2016

Framework 8.5.1+

Refer toManagementFramework releasenotes forsupported versionnumber. DB Server



support beginningwith 8.1.301.16+.

Genesys Info Mart 8.5.007+WorkspaceDesktop Edition 8.5

Outbound Contact 8.1.510.05Genesys Co-browse 9.0

Chat Server 8.5.105.05+Composer 8.1.430+E-mail Server 8.5.104.13+InteractionConcentrator 8.1.511+

Interaction Server 8.5.201+Interaction ServerProxy 8.5.201+

GenesysAdministrator 8.1.308+

GenesysAdministratorExtension

8.5.230+

GenesysInteractive Insights 8.5+

Genesys MobileServices 8.5.106.14+

Genesys Pulse 8.5.108+Genesys RulesSystem 8.5.303.14+

OrchestrationServer 8.1.400+

SIP Server 8.1.102.95+

For SIP Server andSIP Proxy, pleaseconsult withproductmanagement, asGVP/Media Server& GIR do notsupport Hyper-V.

SIP Proxy 8.1.100.72+


Stat Server 8.5.108+



Universal ContactServer 8.5.300+

Universal Routing 8.1.400.28+WorkforceManagement 8.5.202+

Hyper-V Windows Server2012 eServices 8.5+

RecommendexternalCassandra onLinux

Genesys Info Mart 8.1.3GenesysKnowledge Center 8.5

Genesys VideoGateway 9.0

Genesys WebEngagement 8.5

Gplus Adapter forSiebel CRM 8.0

intelligentWorkloadDistribution

8.5

IVR InterfaceOption 8.5

ManagementFramework 8.5

Outbound ContactServer 8.1.5+

Genesys Pulse 8.5

SIP Proxy 8.1.1


SIP Server 8.1.1


Social Engagement 8.5Stat Server 8.5.000.24+WorkspaceDesktop Edition 8.5



VMware

Notes:

• For ESXi, note the following:• ESXi 6.x covers all 6.x releases, including ESXi 6.0, 6.5, 6.7 and so on.• For ESXi 6.x support with Windows Server 2016, refer to the respective product SOE (Supported

Operating Environment Reference) page in this document to determine the versions that supportWindows Server 2016. If the versions in that page are higher than the versions identified in thistable, use one of those versions. Otherwise, use the one of the versions specified in this table forthat product.

• Operating systems listed are for VMware support. Specific product support of the OS may bedifferent. Please check the product operating system tables for OS supported by a specificproduct.

VirtualizationPlatforms

ServerOperatingSystems

GenesysSupportedProducts

VirtualDesktopOperatingSystems

GenesysReleases

Conditions/Limitations

ESXi 6.xhypervisor,VMotion, DRS& HA

• Red HatEnterpriseLinux 7

• WindowsServer2012


eServices 8.5.1+GenesysAdministrator 8.1.3+

GenesysAdministratorExtension

8.5.2+

Genesys Co-browse 8.5+

Genesys InfoMart 8.5+

GenesysMobile Services 8.5.106.14+

Genesys Pulse 8.5+

Genesys VoicePlatform 9.x

Genesys VoicePlatform doesnot supportVMotion, DRS& HA

InteractionConcentrator 8.1.5+

ManagementFramework 8.5.1+

OrchestrationServer 8.1.4+

OutboundContact 8.1.5+

SIP Server 8.1.1+



Stat Server 8.5.104+T-Servers 8.1+UniversalRouting 8.1.4+

WorkforceManagement 8.5.205+

ESXi 6.xhypervisor • Red Hat

Linux 7• Red Hat

Linux 6• Windows

Server2012


intelligentWorkloadDistribution

9.0

Genesys CXInsights (GCXI) 9.0

ESXi 7.xhypervisor,VMotion, DRS& HA






ManagementFramework 8.5.1+

Stat Server 8.5.107.15+

For specificinformationaboutSupportedOperatingSystemsreleases, seeGeneralInformationabout Real-Time MetricsEngine



Genesys Pulse 9.0+

ESXi 7.xhypervisor • Red Hat

EnterpriseLinux 7

LoadDistributionServer

8.1.x

Stat Server 8.5.107.15+ For specificinformation







aboutSupportedOperatingSystemsreleases, seeGeneralInformationabout Real-Time MetricsEngine



Genesys Pulse 9.0+

Windows Server2019

Genesys CXInsights (GCXI) 9.0

Genesys InfoMart 8.5.016.01+

Genesys doesnot test allplatforms andoperatingsystems.Except forVMware knownissues betweenESXi 6.x andESXi 7.x,Genesys InfoMart expectsno issues withESXi 7.xhypervisor onthe otheroperatingsystems onwhich ESXi 6.xhypervisor wassupported --namely, RedHat EnterpriseLinux 7,WindowsServer 2012,and WindowsServer 2016.The



expectation isbased on thefollowing facts:

• GenesysInfo Martsupport forthe ESXivirtualizationplatformwaspreviouslyverified ontheseoperatingsystems.

• Recenttestingverifiedsupport forESXi 7.x, ifonly on asingleoperatingsystem.

• BecauseGenesysInfo Mart isa Java-basedapplication,there areunlikely tobeoperatingsystemdependencies.

• Red HatLinux 7




Genesys VoicePlatform 9.x

Genesys VoicePlatform doesnot supportVMotion, DRS& HA

• Red HatLinux 7

• Red Hat

InteractionConcentrator 8.1.514.47+

E-mail Server 8.5.202.02+eServices 8.5.2+



Linux 8• Windows

Server2016


• Red HatLinux 7

• Red HatLinux 8




SIP FeatureServer 8.1.202.41+

SIP Proxy 8.1.1+SIP Server 8.1.1+

T Server 8.1.x



OutboundContact Server 8.1.531.10+

Red Hat EnterpriseLinux 7

Network T-Server 8.1.x




UniversalRouting 8.1.400.84+

OrchestrationServer 8.1.401.02+



VMwareHorizon 7

WindowsServer 2012

GIR ScreenRecordingService

• Windows 7• Windows 8• Windows 10

8.5.311+ RDP supportonly


WorkspaceDesktopEdition(InteractionWorkspaceUser Interface)

8.5

Workspacedoes notsupport theWindows MediaMultimediaRedirectiontechnology(MMR).Administratorsshould ensurethat MMR is notactive forWorkspaceDesktopEdition.Contact yourVMWaresupport toobtaininformationabout theprocedurespecific to yourenvironment.

Genesys WebServices andApplications(WorkspaceWeb Edition)

8.5.2

VMwareHorizon 8

GenesysSoftphone

• Windows 10• Windows 11

9.0.019.05+

VMware Support Notes:

• For products that require specialized cards (for example, Dialogic), you should rely on the cardvendors and VMware for support and optimization.

• Genesys does not support VMware's Virtual Infrastructure or Application and Infrastructuremanagement products except as indicated in this table.

• Best practices that have been defined by VMware and Genesys should be followed whenimplementing VMware virtualization. Refer to the Genesys Deployment on VMWare - Best Practices.

• If license control is performed in a virtualized environment, either by running a FlexNet Publisherlicense server on virtual platforms or by using node-locked application license files, the host-id valuereturned by the virtual platform is used.

• When using MAC addresses, it may be necessary to override the default and force the virtual platform



to use a static (fixed) MAC address to avoid problems when virtual images are moved betweenphysical machines. See FlexNet Publisher documentation on virtualization deployment for furtherdetails: http://support.flexerasoftware.com/main/Default.aspx.

• For other questions on deployment using virtualization, contact Customer Care using their Care portal.



About This GuideUse these pages to dynamically access system-level information about the operating environments(operating systems, databases, and other support) required to run Genesys applications for releases7.2 and higher.

Important• If you're looking for system-level information for Genesys releases 7.1 and earlier, send

an e-mail to [email protected] and we'll contact the appropriateperson to provide you with an answer.

• These Supported Operating Environment (SOE) Reference Guide pages are best viewedusing the Firefox browser. Google Chrome and Safari are also supported.

Related Information

• Reading the SOE tables: Provides instructions on how to read the data in the associated tables.• Using the SOE interface: Provides instructions on how to use the Table Display feature.• Discontinued support: Lists the discontinued operating environments, databases, browsers, and

virtualization products.• Genesys EOL Life Cycle Table: Contains information on End of Life/End of Support plans for Genesys

products.

Genesys ProductsSupport of a product and version indicates that the software can run on the indicated third-partyplatform (operating system, database, browser, and so on). Questions/problems can be submitted toCustomer Care, assuming the appropriate Maintenance agreement is in effect. Third-party vendorplatforms may support a large number of features, far beyond what can be tested, or may have noimpact on use with Genesys products. Support does NOT indicate a commitment to support anyparticular features of that operating system or database.

Notes:• Only those applications specifically mentioned in this document are supported. For other

applications or solutions not mentioned, please send your question to the appropriate ProductManager, or if not known, post your question in the Feedback section at the bottom of each SOEpage.

• The tables in this document are based on the vendors’ compatibility statements. Genesys mayrequire customers to upgrade to a particular version level, operating system, or database. Unlessspecified, all versions between the minimum version and the latest version are supported.

About This Guide Workspace SIP Endpoint


Databases, Operating Systems, and Browsers

• Databases: Databases identified in the database tables are supported on the operating systemsidentified in the operating system tables. Databases that are not shown in the database tables are notsupported.

• Operating Systems: Operating systems that are not shown in the operating systems tables are notsupported.

• Browsers: Unless otherwise noted, browser plug-ins are not supported for the browsers identified inthe browser tables. Only the browser is supported.

Maintenance and Interoperable ComponentsThese components are backward-compatible between releases. The latest release of theseinteroperable components can be used as a maintenance release for previous releases. Thesecomponents are known as maintenance interoperable components.

Patch Support GuidelinesGenesys products are not supported below the operating system and patch level specified in theirinstallation package (IP) ReadMe file.

Unless otherwise specified in the IP release note or this document, Genesys products are supportedas follows:

• Genesys software works with the latest patches for supported third–party software (Operating System,Databases, Virtualization Systems, Application/Web Servers). In the event of an issue, Genesys willwork with the customer to address and resolve the problem.

• For a given Windows operating system: on all combinations of service packs and patches above theminimum level documented in the IP ReadMe file.

• For a given version of a UNIX or Linux operating system as supported in this document:• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that

include the minimum set of patches specified in this file are supported.• If this version is higher; all patch configurations are supported.

• For a given version of Java as supported in this document:• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that

include the minimum set of patches specified in this file are supported.• If this version is higher; all patch configurations are supported.

Notes:

• Genesys supports all Microsoft patches to Windows Servers as a matter of policy, unless notedotherwise in the operation systems table for the product/component.

• Genesys reserves the right to announce that some specific patch above the minimum level is not to beused for a given product. The information is available in the product’s release note.



For further information, please refer to the Genesys Supported Media Interfaces Reference Manual.

End of SupportGenesys will formally announce end of support for major third-party vendor platforms listed in thisSOE Guide. This is typically done 12-24 months in advance, via the Genesys customer newsletter. Fora given vendor platform/version, the end of support notice will state the last Genesys X.Y release thatwill support it suite-wide, and the date when all support in all releases (last and prior) will end. Whenthe end of all support date is reached, all entries for that platform/version will be removed from theSOE Guide. For a listing of global end of support dates, see Discontinued Support.

Definitions

• Server Components: The Server component tables include Genesys components that run as backendprocesses. Typically these are installed on an MS Windows or UNIX machine running a server typeoperating system. Those processes or components that perform the server function of a client-serverrelationship, but are built to run on workstation operating systems, are included in the user interfacestables.

• User-Interfaces: The user interfaces tables apply to agent-facing and supervisor/administrator facingcomponents.• Agent-facing components include Genesys components that run on a workstation operating system

or GUI environment. These provide functionality typically used by agents, such as interactionhandling and real-time statistics.

• Supervisor/Administrator-facing components include Genesys components that run on a workstationoperating system or GUI environment and provide functionality typically used by supervisors oradministrators. Supervisors typically have real-time monitoring statistics, but may also haveinteraction handling capabilities. When an application contains both agent and supervisorcapabilities, it is expected that all capabilities are supported on the same operating systems or GUIenvironments. Administrator capabilities include interaction with the configuration or managementsystems, routing design applications, and campaign setup applications.



https://docs.genesys.com/Documentation/System/Current/SMI/Welcome

How to Read the Tables in the SupportedOperating EnvironmentThis page describes how to read the tables in this document.

ImportantThird-party vendor Patches: Genesys software works with the latest patches forsupported third–party software (Operating System, Databases, Virtualization Systems,Application/Web Servers). In the event of an issue, Genesys will work with thecustomer to address and resolve the problem.

OS Support for..., Browser Support for..., and DB/DB Cluster Support for... TablesName Definition

Version support for platforms (OS, DBMS, browsers)

Vendor product versions are identified as X.Y, orX.Y.Z. Although vendors often produce "dotreleases," this document usually identifies onlymajor release numbers. Genesys supports theminor releases, based on the vendors' compatibilitypolicy.Notes:

• Operating Systems• Red Hat Enterprise Linux (RHEL) versions:

For RHEL, 5, 6, and 7, version X means allX.Y versions are supported. For example,support for Red Hat Enterprise 7 means thatthe component supports all RHEL 7.xversions.

• CentOS Linux versions: For CentOS Linux 7,version 7 means all 7.x versions aresupported.

• Oracle Linux versions: For Oracle Linux 7,version 7 means all 7.x versions aresupported.

• Browsers• Unless otherwise noted, browser plug-ins are

not supported for the identified browsers.Only the browser is supported.

• Google Chrome: The latest version of GoogleChrome and two prior versions are

About This Guide How to Read the Tables in the Supported Operating Environment


supported.

Release Support

• X.X (for example, 8.1): Indicates that only thatspecific release X.X version is supported.

• X.X+ (for example, 7.6+): Indicates that allreleases from X.X onward are supported.

• X.X, X.Y: Indicates that only those specificreleases are supported.

• X.X–X.Y: Indicates that all releases between thetwo releases are supported, inclusive.

• Controlled: Indicates that Genesys providescontrolled support for eligible customerconfigurations. Genesys Professional Servicescan perform on site assessment, testing, andvalidation of your configuration to determineeligibility. For more information, please contactyour Genesys Account Manager.

Notes:

• In some cases, the Genesys version may bethree digits, X.Y.Z.

• For Microsoft products with sub-versions such asR1/R2, all versions are supported except asnoted for the specific product.”

Conditions/Limitations Provides conditions or limitations specific to therow.

IPv6 Support for: Support for... TablesName Definition

Interface• Common Interfaces: Refers to common Genesys

components that might be used.• Additional Interfaces: Refers to other

components that might be used.

Release Support Refers to the release number of the Genesysproduct.


Prerequisites Tables



Name Definition

Third-Party Component Component Prerequisite Identifies the name of the third-party componentrequired by this product.

Acquired by CustomerIdentifies whether the customer must acquire thecomponent. A Yes value indicates that thecustomer obtain it.

Provided by GenesysIdentifies whether Genesys provides the customerwith this component. A Yes value indicates that theGenesys does provide it.


Virtualization Platform Support TablesName Definition

Virtualization Platforms Identifies the names of the support virtualizationplatforms.

Operating SystemsIdentifies the Operating System versions that aresupported both by the Genesys product and thevirtualization platform.

Genesys Supported ProductsProvides information or links to the associatedproducts that are supported by the virtualizationplatform.

Genesys Releases Provides information on what User Interfaces aresupported on this platform.




Drilling Down in the SOEThis guide offers different ways to drill down into the information.

• Front page drilldown• Major Upgrade drilldown• Java Support• Product Pages• Virtualization Support

TipMany of the tables in this guide includes in-table search functionality. It is fast. Use thesearch box above the table to filter results to only those rows containing a match.Look for the search box above the tables:

Front Page Drilldown

The front page gives you a few tabs to drilldown by operating system, browser, database, as well as aquick access list of links to all the product pages.

Operating System DrilldownOn the OS tab, you can either view all supported operating systems from across all products in agiven family of operating system (for example, all Windows or Mac versions). Or you can select aparticular OS version and filter on that.

Viewing all versions in a family

To view all results for an OS family, select your OS family in the first dropdown and leave the filterby version dropdown unselected. Then click Update.

About This Guide Drilling Down in the SOE


Filtering by specific OS version

To filter by a specific version, select your OS family first, then select the specific version in the filterby version dropdown, and click update.

Browser Drilldrown

About This Guide Drilling Down in the SOE


Supported Operating Environment - Genesys Documentation

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