This PDF is generated from authoritative online content, andis provided for convenience only. This PDF cannot be usedfor legal purposes. For authoritative understanding of whatis and is not supported, always use the online content. Tocopy code samples, always use the online content.
System Level Guides Current
Supported Operating Environment
7/20/2022
Table of ContentsSupported Operating Environment Reference 5Product List 8
Billing Data Server 10Composer 12CSTA Connector for BroadSoft BroadWorks 18CX Contact 22Decisions 26eServices 29Framework 51Genesys Administrator Extension 88Genesys Agent Scripting 95Genesys Intelligent Automation (formerly GAAP) 99Genesys Co-browse 103Genesys Customer Experience Insights 107Genesys Desktop 114Genesys Info Mart 119Genesys Interaction Recording 125Genesys Interactive Insights 137Genesys IVR SDK 146Genesys Knowledge Center 150Genesys Media Server 155Genesys Mobile Services 166Genesys Predictive Routing 171Genesys Pulse 174Genesys Quality Management (Zoom) 181Genesys Rules System 185Genesys Skills Management 192Genesys Softphone 199Genesys Video Gateway 206Genesys Voice Platform 211Genesys Voice Platform Studio 220Genesys Voice Platform Voice Application Reporter 222Genesys Web Engagement 225Genesys WebRTC Service 231Genesys Widgets 240
Gplus Adapter for Microsoft CRM 243Gplus Adapter for SAP Analytics 245Gplus Adapter for SAP CRM 249Gplus Adapter for SAP Data Access Component 253Gplus Adapter for SAP ERP 257Gplus Adapter for SAP ICI Multi-Channel 261Gplus Adapter for Siebel CRM 265intelligent Workload Distribution 271Interaction Concentrator 279Interaction SDK 304IVR Interface Option 311License Reporting Manager 317LivePerson Adapter 322Load Distribution Server 326Messaging Apps/Social Engagement 331Multimedia Connector for Skype for Business 338Network SIP Server 344Network T-Server ATT 348Network T-Server GenSpec 353Network T-Server ISCP 357Network T-Server MCI 361Network T-Server NGSN 365Network T-Server Sprint 369Orchestration Server 373Outbound Contact 393Pulse Advisors (formerly Performance Management Advisors) 398Real-Time Metrics Engine 405Platform SDK 411SIP Endpoint SDK 420SIP Feature Server 423SIP Server 426SIP Proxy 447Solution Reporting (CCPulse+ and Contact Center Analyzer) 456SpeechMiner 461Stream Manager 470T-Server Aastra MX-ONE 474T-Server Alcatel A4400/OXE 478
T-Server Avaya Communication Manager 483T-Server Avaya TSAPI 488T-Server Cisco Unified Communications Manager 492T-Server CSTA Connector 498T-Server for Mitel MiVoice 5000 502T-Server for NEC NEAC/APEX 505T-Server for Nortel Communication Server 2000/2100 510T-Server for Siemens HiPath 4000 CSTA III 515UC Connector 520Universal Contact Server 523Universal Routing 528Voice Treatment Option 567Web Services and Applications 569Workforce Management 574Workspace Desktop Edition 590Workspace SIP Endpoint 595
Major Upgrade 599Java Support 600Discontinued Support 609Virtualization Platform Support 611About This Guide 623
How to Read the Tables in the Supported Operating Environment 626Drilling Down in the SOE 629
Supported Operating EnvironmentReferenceLink to videoThis reference provides system-level information about the operating environments (system,databases, and other support) for Genesys Engage on-premises products.
For information about other deployment methods, refer to Genesys Engage cloudand cloud private edition.
ImportantOf particular note:
• Genesys support for below platform versions ends when respective vendors declare Endof support. For information, see Discontinued Support.
• For virtualization support information, see Virtualization Platform Support.• For information on Java support, see Java Support.• Selective products (9.x version) support Docker and Kubernetes, and the supported
supported operating environments may vary from 8.x versions. Refer to the respectiveDeployment Guides for details. For example, see CX Contact, Web Services andApplications, Customer Experience Insights.
OS
Link to video
Browsers
Link to video
Database
Supported Operating Environment Reference
Supported Operating Environment 5
Link to video
IPv6
Link to video
Find a Product
Links to product pages in this guide:
•• Billing Data Server• Composer• CSTA Connector for
BroadSoftBroadWorks
• CX Contact• Decisions• eServices• Genesys Intelligent
Automation(formerly GAAP)
• Genesys Co-browse• Genesys Customer
Experience Insights• Genesys
AdministratorExtension
• Genesys AgentScripting
• Genesys Desktop• Genesys Info Mart• Genesys Interaction
Recording• Genesys Interactive
Insights• Genesys IVR SDK• Genesys Knowledge
Center• Genesys Media
Server• Genesys Mobile
Services• Genesys Pulse• Genesys Quality
Management(Zoom)
• Genesys RulesSystem
• Genesys SkillsManagement
• Genesys Softphone• Genesys Video
Gateway• Genesys Voice
Platform• Genesys Voice
Platform Studio• Genesys Web
Engagement• Genesys WebRTC
Service• Genesys Web
Services andApplications
• Genesys Widgets• Gplus Adapter for
Microsoft CRM• Gplus Adapter for
SAP Analytics
• Gplus Adapter forSAP CRM
• Gplus Adapter forSAP Data AccessComponent
• Gplus Adapter forSAP ERP
• Gplus Adapter forSAP ICI Multi-Channel
• Gplus Adapter forSiebel CRM
• Genesys PredictiveRouting
• Genesys VoicePlatform VoiceApplication Reporter
• InteractionConcentrator
• Interaction SDK• IVR Interface Option• intelligent Workload
Distribution• License Reporting
Manager• LivePerson Adapter• Load Distribution
Server• Messaging Apps/
Social Engagement• Multimedia
Connector for Skypefor Business
• Network SIP Server• Network T-Server
ATT• Network T-Server
GenSpec• Network T-Server
ISCP• Network T-Server
MCI• Network T-Server
NGSN• Network T-Server
Sprint• Orchestration Server• Outbound Contact• Platform SDK• Pulse Advisors
(formerly PMA)• Real-Time Metrics
Engine• SIP Endpoint SDK• SIP Feature Server• SIP Proxy• SIP Server• Solution Reporting
(CCPulse+ and CCAnalyzer)
Supported Operating Environment Reference
Supported Operating Environment 6
• SpeechMiner• Stream Manager• T-Server Aastra MX-
ONE• T-Server Alcatel
A4400/OXE• T-Server Avaya
CommunicationManager
• T-Server Avaya
TSAPI• T-Server Cisco
UnifiedCommunicationsManager
• T-Server CSTAConnector
• T-Server MitelMiVoice 5000
• T-Server NEC NEAX/APEX
• T-Server NortelCommunicationServer 2000/2100
• T-Server SiemensHiPath 4000 CSTA III
• UC Connector• Universal Contact
Server• Universal Routing• Voice Treatment
Option• Workforce
Management• Workspace Desktop
Edition• Workspace SIP
Endpoint
Supported Operating Environment Reference
Supported Operating Environment 7
Product List
ImportantGenesys support for below platform versions ends when respective vendors declareend of support. For information, see Discontinued Support.
•• Billing Data Server• Composer• CSTA Connector for BroadSoft
BroadWorks• CX Contact• Decisions• eServices• Genesys Intelligent
Automation (formerly GAAP)• Genesys Co-browse• Genesys Customer
Experience Insights• Genesys Administrator
Extension• Genesys Agent Scripting• Genesys Desktop• Genesys Info Mart• Genesys Interaction
Recording• Genesys Interactive Insights• Genesys IVR SDK• Genesys Knowledge Center• Genesys Media Server• Genesys Mobile Services• Genesys Pulse• Genesys Quality Management
(Zoom)• Genesys Rules System
• Genesys Skills Management• Genesys Softphone• Genesys Video Gateway• Genesys Voice Platform• Genesys Voice Platform
Studio• Genesys Web Engagement• Genesys WebRTC Service• Genesys Web Services and
Applications• Genesys Widgets• Gplus Adapter for Microsoft
CRM• Gplus Adapter for SAP
Analytics• Gplus Adapter for SAP CRM• Gplus Adapter for SAP Data
Access Component• Gplus Adapter for SAP ERP• Gplus Adapter for SAP ICI
Multi-Channel• Gplus Adapter for Siebel CRM• Genesys Predictive Routing• Genesys Voice Platform Voice
Application Reporter• Interaction Concentrator• Interaction SDK• IVR Interface Option• intelligent Workload
Distribution
• License Reporting Manager• LivePerson Adapter• Load Distribution Server• Messaging Apps/Social
Engagement• Multimedia Connector for
Skype for Business• Network SIP Server• Network T-Server ATT• Network T-Server GenSpec• Network T-Server ISCP• Network T-Server MCI• Network T-Server NGSN• Network T-Server Sprint• Orchestration Server• Outbound Contact• Platform SDK• Pulse Advisors (formerly PMA)• Real-Time Metrics Engine• SIP Endpoint SDK• SIP Feature Server• SIP Proxy• SIP Server• Solution Reporting (CCPulse+
and CC Analyzer)• SpeechMiner• Stream Manager
Product List
Supported Operating Environment 8
• T-Server Aastra MX-ONE• T-Server Alcatel A4400/OXE• T-Server Avaya
Communication Manager• T-Server Avaya TSAPI• T-Server Cisco Unified
Communications Manager• T-Server CSTA Connector
• T-Server Mitel MiVoice 5000• T-Server NEC NEAX/APEX• T-Server Nortel
Communication Server 2000/2100
• T-Server Siemens HiPath 4000CSTA III
• UC Connector
• Universal Contact Server• Universal Routing• Voice Treatment Option• Workforce Management• Workspace Desktop Edition• Workspace SIP Endpoint
Product List
Supported Operating Environment 9
Billing Data Server
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Billing Data Server SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0.0
Linux Red Hat EnterpriseLinux 7 9.0.0
Linux Red Hat EnterpriseLinux 8 100.0+
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Product List Billing Data Server
Supported Operating Environment 10
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Billing Data Server
Supported Operating Environment 11
ComposerGeneral Information - ComposerComposer is the new name for Composer Voice starting with Release 8.0.2.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Composer
Supported Operating Environment 12
OS Family OS Release ConditionsMac Mac OS X 10.0 8.1.3 - 8.1.300.78
Windows Windows 10 8.1.4+ Support starting with version8.1.420.14.
Windows Windows 7 8.0.4+
Composer 8.0.4 is supported onWindows 7, 32-bit only. Composer8.1 is supported on Windows 7,32-bit and Windows 7, 64-bitcompatibility mode.
Windows Windows 8 8.1.4Windows Windows Server 2008 8.0.4+
Windows Windows Server 2012 8.1.4+ Support starting with version8.1.400.35.
Windows Windows Server 2016 8.1.5+ Support starting with version8.1.500.03
Windows Windows Server 2019 8.1.5+ Support starting with version8.1.561.29.
OS Family OS Release Conditions
Product List Composer
Supported Operating Environment 13
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Composer Firefox ESR 8.0.2+
Composer Microsoft IE 8.1.4 IE11 is approaching EOLJune 2022.
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsMS SQL Server 2008 8.0.2+MS SQL Server 2012 8.1.4+ Support starts with 8.1.420+MS SQL Server 2016 8.1.450.20MS SQL Server 2016 Cluster 8.1.450.20MS SQL Server 2017 (Windows) 8.1.450+ Support starts with 8.1.450.33
Product List Composer
Supported Operating Environment 14
Database Release Conditions/LimitationsMS SQL Server 2019 8.1.5+ Support starts with 8.1.561.29.
Oracle 11g 8.0.2+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.1.5+ Support starts with 8.1.510.12Oracle 12c R2 8.1.450.20Oracle 19c 8.1.4+ Support starts with 8.1.561.24.Oracle 19c RAC 8.1.4+ Support starts with 8.1.561.24.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Composer.
Component Release Interface ConditionsComposer no support Interaction ServerComposer no support License Server
Composer no supportManagementFrameworkConfiguration Server/Proxy
Composer no support SIP Server/T-Server
Product List Composer
Supported Operating Environment 15
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Starting with Composer 8.0.3, Genesys does not recommend specific Web applicationservers for use with Composer. For more information, as well as minimum Webapplication, please refer to the Composer 8.1 Deployment Guide accessible using theComposer page.
Composer - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Microsoft .NETFramework 2.0 Yes No
Release: 8.0-8.1.4Required for design-time compilation. In8.1.500.03, this is nolonger required if .NETFramework 4.7.2 isused.
Microsoft .NETFramework 3.5 Yes No
Release: 8.1+A prerequisite for run-time execution.However, starting with8.1.5, .NET Framework4.7.2 can be used.
Microsoft .NETFramework 4.7.2 Yes No Release: 8.1.5+
Product List Composer
Supported Operating Environment 16
Composer - Prerequisites
OpenJDK 11 Yes No
Release: 8.1.5Note the following:
• Starting withComposer version8.1.550.08
• Supported only forruntime deploymentand execution ofWAR files
OpenJDK 8 Yes No
Release: 8.1.5Note the following:
• Starting withComposer version8.1.550.08
• Supported in bothruntime and designtime environments
Oracle Java 7 Runtime(JRE) Yes No Release: 8.1+
Oracle Java 8 Runtime(JRE) Yes No
Release: 8.1.4+Starting with8.1.410.14.
Web Server
Apache/Tomcat 7 Yes No Release: 8.1.420+Apache/Tomcat 8.5+ Yes No Release: 8.1.450.20
Product List Composer
Supported Operating Environment 17
CSTA Connector for BroadSoft BroadWorks
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List CSTA Connector for BroadSoft BroadWorks
Supported Operating Environment 18
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List CSTA Connector for BroadSoft BroadWorks
Supported Operating Environment 19
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1.1+
Windows Windows Server 2012 8.1+ Starting with version8.1.103
Windows Windows Server 2016 8.1+ Starting with version8.1.109.00
Windows Windows Server 2019 8.1+ Starting with version8.1.110.04
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List CSTA Connector for BroadSoft BroadWorks
Supported Operating Environment 20
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List CSTA Connector for BroadSoft BroadWorks
Supported Operating Environment 21
CX Contact
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
CX Contact SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 9.0+
Each Virtual Machinemust run Red HatEnterprise Linux 7.064-bit as a guestoperating system.
Supported Browsers
Component Browser Release Conditions/Limitations
CX Contact Google Chrome 9.0+You must use the latestversion of Chrome asthe UI browser.
CX Contact Microsoft Edge 9.0+ 2020 release
Supported Database/DB Clusters
Database Release Conditions/Limitations
Elasticsearch 9.0+ Elasticsearch Cluster 7.5.x isrequired.
Product List CX Contact
Supported Operating Environment 22
Database Release Conditions/LimitationsPostgreSQL 13 9.0.0+ Starting with 9.0.026.03
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
CX Contact - Prerequisites
Product List CX Contact
Supported Operating Environment 23
CX Contact - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Docker Yes No
Release: 9.0+Docker 17.03.2-ce, withCX Contact Dockerimages stored in theDocker registry.
Elasticsearch Yes NoRelease: 9.0+Elasticsearch Cluster7.5.x is required.
Genesys corecomponents No Yes
Release: 9.0+Note the following:
• Supports Genesys8.1 and 8.5 corecomponents.
• CX Contactcomponents operatewith Genesys coreservices on the backend. It's expectedthat all voice-processingcomponents (VoiceVM and sharedservices such asGVP) are deployedand running. InGenesys Engagecloud, Cloud Contactcan operate withmultiple voicetenants andcomprises a sharedservice.
Genesys Web Services9.0 No Yes Release: 9.0+
Kubernetes 1.11.1+ Yes No Release: 9.0+NFS shared file system Yes No Release: 9.0+PostgreSQL 13 Yes No Release: 9.0.0+
Product List CX Contact
Supported Operating Environment 24
CX Contact - Prerequisites
Starting with 9.0.026.03
Redis 6.0+ cluster Yes NoRelease: 9.0+Enterprise Redis withpersistence isrecommended.
SFTP Server Yes NoRelease: 9.0+(Optional) Use whenautomation capabilitiesare required.
Third-party LoadBalancer Yes No
Release: 9.0+F5 or functionallycomparable hardware orsoftware load balancer.
Virtual Machines Yes No
Release: 9.0+Note the following:
• Each machine shouldrun Red HatEnterprise Linux 7.064-bit as a guest OSand have at least 8CPU cores and 16GB RAM minimum(32 GB RAMrecommended), 100GB HDD minimum.
• All VMs running CXContact componentsshould belong to thesame local networksegment and beinterconnected sothat all componentscan communicateover the network.DNS must bepresent in thenetwork and allowfor namesresolution. CXContact componentsalways use FQDNs(not IP addresses) toestablishcommunication toeach other.
Product List CX Contact
Supported Operating Environment 25
Decisions
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Decisions Clients SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.100+Windows Windows 7 8.5.100+Windows Windows 8 8.5.100+
Decisions Servers (DB and DataBus) SupportOS Family Operating System Release Conditions
Windows Windows Server 2008 8.5.100+Windows Windows Server 2012 8.5.100+
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
Product List Decisions
Supported Operating Environment 26
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• Cluster configuration (for example, Microsoft SQL Cluster, Oracle RAC, etc) are notsupported unless specifically listed below.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For MS SQL Server, Enterprise Edition is recommended, especially for largedeployments; however, Standard Edition is the minimum requirement.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsMS SQL Server 2008 8.5.100+MS SQL Server 2012 8.5.100+MS SQL Server 2014 8.5.100+MS SQL Server 2016 8.5.100+
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
Product List Decisions
Supported Operating Environment 27
No IPV6 information for additional components at this time.
Prerequisites
Decisions - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Web Server
Microsoft .NETFramework 4.5 Yes Yes
Product List Decisions
Supported Operating Environment 28
eServices
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Please note the following:• Messaging Apps and Social Engagement information was moved to the Messaging Apps/
Social Engagement SOE page.• Universal Contact Server information was moved to the Universal Contact Server SOE
page.
Supported Operating Systems
Bot Gateway Server SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 9.0+ Supported starting with
9.0.004.08.
Linux Red Hat EnterpriseLinux 8 9.0+ Supported starting with
9.0.008.05.
Windows Windows Server 2012 9.0+ Supported starting with9.0.004.08.
Windows Windows Server 2016 9.0+ Supported starting with9.0.004.08.
Windows Windows Server 2019 9.0+ Supported starting with9.0.008.05.
Content Analyzer (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat EnterpriseLinux 5 8.5.0 - 8.5.2
Supported for use onKernel Virtual Machine(KVM) starting with8.5.300.09.
Linux Red Hat Enterprise 8.5.1 - 8.5.2
Product List eServices
Supported Operating Environment 29
OS Family Operating System Release ConditionsLinux 6
Linux Red Hat EnterpriseLinux 7 8.5.305+ Supported starting with
8.5.305.03
Linux Red Hat EnterpriseLinux 8 9.0.0+ Supported starting with
9.0.001.04.Windows Windows Server 2008 8.5.0 - 8.5.2
Windows Windows Server 2012 8.5 - 9.0 Support discontinued asof 9.0.001.03.
Windows Windows Server 2016 8.5.305+
Windows Windows Server 2019 9.0+ Supported starting with9.0.001.03.
eServices Manager (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.3 Support starting with8.5.301.09.
Linux Red Hat EnterpriseLinux 5 8.5.0 - 8.5.1
Linux Red Hat EnterpriseLinux 6 8.5.1 - 8.5.302
Linux Red Hat EnterpriseLinux 7 8.5.3+
Supported for use onKernel Virtual Machine(KVM) starting with8.5.300.09.
Linux Red Hat EnterpriseLinux 8 9.0.0+ Supported starting with
9.0.003.07.Windows Windows Server 2008 8.5.0 - 8.5.302
Windows Windows Server 2012 8.5 - 9.0 Support discontinued asof 9.0.003.06.
Windows Windows Server 2016 8.5.304+
Windows Windows Server 2019 9.0+ Supported starting with9.0.003.03.
eServices Server Components Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
Product List eServices
Supported Operating Environment 30
• eServices server components include Classification Server, Chat Server, E-mail Server,Interaction Server, Interaction Server Proxy, SMS Server, and Training Server. It alsoincludes the following groups of servers: Web API (Web API Server, Web API Server forWebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
• Web Collaboration is not supported on AIX.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.0.2+
Supported by thefollowing:
• eServicescomponents aresupported beginningwith Release8.0.210.
• eServices WebAPIsupports AIX 7.1starting from 8.5+.
No longer supported by thefollowing components:
• Chat Server as of8.5.201.05
• Classification Serveras of 8.5.300.03
• E-mail Server as of8.5.200.02
• Interaction Server/Interaction ServerProxy as of 8.5.3
• Training Server as of8.5.305.01
Linux CentOS Linux 7 8.5.1+Supported byInteraction Server8.5.104.13
Linux CentOS Linux 7 8.5.2+ Supported by
Product List eServices
Supported Operating Environment 31
OS Family Operating System Release ConditionsInteraction Server Proxy8.5.201.00+
Linux CentOS Linux 7 8.5.3+
Supported by thefollowing:
• Chat Server startingwith 8.5.301.06
• Classification Serverstarting with8.5.300.03
• Training Serverstarting with8.5.305.01
Linux Oracle Linux 7 8.5.3+
Note the following:
• Classification Serverstarting with8.5.300.03, withOracle Linux 7,coupled withUnbreakableEnterprise KernelRelease 4.
• Chat Server, startingwith 8.5.306.03.
Linux Red Hat EnterpriseLinux 5 8.1+
No longer supported by:
• Interaction Serverand InteractionServer Proxy as of8.5.2
• Interaction ServerCluster Plug-in forGAX as of8.5.200.08
• Chat Server as of8.5.201.05
• Classification Serveras of 8.5.300.03
• Training Server as of8.5.305.01
RHEL 5 is still supportedby Email Server.
Linux Red Hat EnterpriseLinux 6 8.1.4+ Supported by the
following:
Product List eServices
Supported Operating Environment 32
OS Family Operating System Release Conditions
• eServices WebAPIsupports RHEL6starting from 8.5+
No longer supported by thefollowing:
• Chat Server as of8.5.201.05
• Classification Serveras of 8.5.301.01
• E-mail Server as of8.5.200.02
• Interaction Server asof 9.0.001.07
• Interaction ServerProxy as of9.0.001.02
• Interaction ServerCluster Plug-in forGAX as of version9.0.000.00
• Training Server as of8.5.305.01
Linux Red Hat EnterpriseLinux 7 8.5.1+
Supported by following:
• Chat Server startingwith 8.5.102.08
• Classification Serverstarting with8.5.300.03,including usage on aKernel VirtualizationMachine (KVM)
• E-mail Serverstarting with8.5.104.13
• Interaction Serverstarting with8.5.107.06
• Interaction ServerProxy starting with8.5.107.14
• Training Serverstarting with8.5.305.01
Product List eServices
Supported Operating Environment 33
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 8 8.5.2+
Supported by E-mailServer starting with8.5.200.02.
Linux Red Hat EnterpriseLinux 8 8.5.3+
Supported by ChatServer starting with8.5.314.02
Linux Red Hat EnterpriseLinux 8 9.0+
Supported by thefollowing:
• Interaction Serverstarting with9.0.000.10.
• Interaction ServerProxy starting with9.0.000.03.
• Classification Serverstarting with9.0.000.07.
• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00.
• Training Serverstarting with9.0.000.08
Solaris Solaris SPARC 64-bit 10 7.6 - 8.1
Web API Server forWebLogic and Web APIServer for WebSpheresupports this through8.1.
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5
Supported by thefollowing:
• Interaction Server/Interaction ServerProxy supports thisthrough 8.5.2
• Classification Serversupports thisthrough 8.5.2
• Email Serversupports thisthrough 8.5.1
• Training Serversupports thisthrough 8.5.1
• Chat Server supports
Product List eServices
Supported Operating Environment 34
OS Family Operating System Release Conditions
this through 8.5.1• SMS Server supports
this through 8.5.1• Web API Server
supports thisthrough 8.5.1
Windows Windows Server 2008 8.1+
No longer supported bythe following:
• Chat Server as of8.5.302.03
• Classification Serveras of 8.5.301.01
• E-mail Server as of8.5.200.02
• Interaction Serverand InteractionServer Proxy as of8.5.2
• Training Server as of8.5.305.01
• Interaction ServerCluster Plug-in forGAX as of version9.0.000.00
Windows Windows Server 2012 8.5+
Supported by thefollowing:
• Classification Serverstarting with8.5.000.14
No longer supported by thefollowing:
• Chat Server as of8.5.314.02
• E-mail Server as of8.5.202.02
• Classification Serveras of 9.0.000.08
• Training Server as of9.0.000.08
Windows Windows Server 2016 8.5+ Supported by thefollowing:
Product List eServices
Supported Operating Environment 35
OS Family Operating System Release Conditions
• E-mail Serverstarting with8.5.104.13
• Chat Server startingwith 8.5.201.05
• Classification Serverstarting with8.5.301.01
• Interaction Serverstarting with8.5.201.05
• Interaction ServerProxy starting with8.5.201.00
• Training Serverstarting with8.5.305.01
• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00
Windows Windows Server 2019 8.5.3
Supported by thefollowing:
• Chat Sever startingwith 8.5.314.02
• E-mail Serverstarting with8.5.200.02
• Interaction Serverstarting with8.5.304.07
• Interaction ServerProxy starting with8.5.304.02
Windows Windows Server 2019 9.0.0+
Supported by thefollowing:
• Training Serverstarting with9.0.000.08
• Classification Serverstarting with9.0.000.07
Product List eServices
Supported Operating Environment 36
OS Family Operating System Release Conditions
• Interaction ServerCluster Plug-in forGAX starting withversion 9.0.000.00
Knowledge Manager (Legacy) SupportOS Family Operating System Release Conditions
Windows Windows 7 8.0.1+Windows Windows Server 2008 8.0.1-8.5.1
Privacy Manager (Plugin for Genesys Administrator Extension) SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.305+
Linux Red Hat EnterpriseLinux 5 8.5.0 - 8.5.1
Supported for use onKernel Virtual Machine(KVM) starting with8.5.300.09.
Linux Red Hat EnterpriseLinux 6 8.5.1 - 8.5.300 Supported starting with
8.5.300.10.
Linux Red Hat EnterpriseLinux 7 8.5.3
Support starting with8.5.300.10, includinguse on a KernelVirtualization Machine(KVM).
Linux Red Hat EnterpriseLinux 8 9.0.0+ Supported starting with
9.0.001.06.Windows Windows Server 2008 8.5.0 - 8.5.300
Windows Windows Server 2012 8.5 - 9.0 Support discontinued asof 9.0.001.05.
Windows Windows Server 2016 8.5.305+
Windows Windows Server 2019 9.0+ Supported starting with9.0.001.05.
Supported Browsers
Product List eServices
Supported Operating Environment 37
Notes:
• For browser support information of Genesys Widgets, see Supported OperatingEnvironment: Genesys Widgets.
Component Browser Release Conditions/Limitations
Content Analyzer(Plugin for GenesysAdministratorExtension)
Firefox ESR 8.5.2+
Content Analyzer(Plugin for GenesysAdministratorExtension)
Google Chrome 8.5.2+
Content Analyzer(Plugin for GenesysAdministratorExtension)
Microsoft EdgeChromium 9.0.0+ Starting with version
9.0.001
Content Analyzer(Plugin for GenesysAdministratorExtension)
Microsoft IE11 8.5.2+
eServices Manager(Plugin for GenesysAdministratorExtension)
Firefox ESR 8.5+ Tested with version 46
eServices Manager(Plugin for GenesysAdministratorExtension)
Google Chrome 8.5+
eServices Manager(Plugin for GenesysAdministratorExtension)
Microsoft EdgeChromium 9.0.0+ Starting with version
9.0.002
eServices Manager(Plugin for GenesysAdministratorExtension)
Microsoft IE11 8.5+
Interaction ServerCluster (Plugin forGenesys AdministratorExtension)
Firefox ESR 8.5.1+ Minimum supportedversion: 38
Interaction ServerCluster (Plugin forGenesys AdministratorExtension)
Google Chrome 8.5.1+ Minumum supportedversion: 44
Interaction Server Microsoft IE11 8.5.1+
Product List eServices
Supported Operating Environment 38
Component Browser Release Conditions/Limitations
Cluster (Plugin forGenesys AdministratorExtension)Privacy Manager (Pluginfor GenesysAdministratorExtension)
Firefox ESR 8.5.1+
Privacy Manager (Pluginfor GenesysAdministratorExtension)
Google Chrome 8.5+
Privacy Manager (Pluginfor GenesysAdministratorExtension)
Microsoft EdgeChromium 9.0.0+ Starting with version
9.0.001
Privacy Manager (Pluginfor GenesysAdministratorExtension)
Microsoft IE11 8.5+
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/Limitations
Cassandra 2 8.5.1 - 8.5.3 Not supported by Chat Serverstarting with 8.5.314.02.
Cassandra 3.11 8.5.3+Supported in high availabilitymode by Chat Server startingwith 8.5.307.04.
IBM DB2 10 8.1.4+ Not supported by InteractionServer starting from 8.5.2.
IBM DB2 9.7 8.1+ Not supported by InteractionServer starting with 8.5.2.
Product List eServices
Supported Operating Environment 39
Database Release Conditions/Limitations
MS SQL Server 2008 8.0.1+ Not supported by InteractionServer starting with 8.5.2.
MS SQL Server 2012 8.5+ Not supported by InteractionServer starting with 8.5.2.
MS SQL Server 2012 Cluster 8.5+
Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Not supported byInteraction Server andInteraction Server Proxy startingfrom 8.5.2.
MS SQL Server 2014 8.5.1+ Supported by Interaction Serverstarting with 8.5.108.05.
MS SQL Server 2014 Cluster 8.5.1+Supported by Interaction Serverstarting with 8.5.108.05. Alsosupports AlwaysOn capability.
MS SQL Server 2016 8.5+ Supported by Interaction Serverstarting with 8.5.201.05.
MS SQL Server 2016 Cluster 8.5.1+Supported by Interaction Serverstarting with 8.5.201 withAlwaysOn capability.
MS SQL Server 2017 8.5.3 Supported by Interaction Serverstarting with 8.5.300.07.
MS SQL Server 2019 8.5.3+ Supported by Interaction Serverstarting with 8.5.306.04
MS SQL Server 2019 Cluster 8.5.3+Supported by Interaction Serverstarting with 8.5.306.04 withAlwaysOn capability.
Oracle 11g RAC 8.1+
SCAN is not supported. Oracle11g RAC is supported byInteraction Server 8.1.2+. Oracle11g Rel 1 and Rel 2 aresupported. Not supported byInteraction Server starting with8.5.2.
Oracle 12c R1 8.5+Oracle 12c R1 RAC 8.5+ SCAN is not supported.
Oracle 12c R2 8.5.3 Supported by Interaction Serverstarting with 8.5.2.
Oracle 12c R2 RAC 8.5.3Supported by Interaction Serverstarting with 8.5.2. SCAN is notsupported.
Oracle 18c 8.5.3+ Interaction Server - Lastsupported version: 9.0.003.06
Oracle 18c RAC 8.5.3+Interaction Server - Lastsupported version: 9.0.003.06.SCAN is not supported.
Oracle 19c 8.5.3+ Supported by Interaction Server
Product List eServices
Supported Operating Environment 40
Database Release Conditions/Limitationsstarting with 8.5.307.02.
Oracle 19c RAC 8.5.3+
Supported by Interaction Serverstarting with 8.5.307.02. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.
PostgreSQL 10 8.5.2+ Supported by Interaction Serverstarting with 8.5.2.
PostgreSQL 12 9.0.0+ Supported by Interaction Serverstarting with 9.0.003.06.
PostgreSQL 9 8.5.1+
Limited PostgreSQL support willbe available for UCS andInteraction Server starting with8.5.x (2015). Please see releasenotes. Last supported version:9.0.004.07
PostgreSQL 9.6 8.5.2+ Interaction Server - Lastsupported version: 9.0.004.07
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to eServices.
Component Release Interface ConditionseServices 8.1 Interaction ServereServices 8.1.3+ E-mail ServereServices no direct interface License Server
Product List eServices
Supported Operating Environment 41
Component Release Interface ConditionseServices no direct interface SIP Server/T-Server
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Bot Gateway Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No Release: 9.0+Oracle Java 8Developer's Kit (JDK),OpenJDK 8
Yes No Release: 9.0+
Transport Layer Security1.2 Yes No Release: 9.0+
Classification Server - Prerequisites
Product List eServices
Supported Operating Environment 42
Classification Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No Release: 9.0+Starting with 9.0.000.02
Oracle Java 7Developer's Kit (JDK) Yes No
Release: 8.1.3 - 8.5.3Discontinued as ofDecember 11, 2018.
Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.1+
Starting with 8.5.110.03
Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Genesys Administrator Extension
8.5.220.25-8.5.260.XX No YesRelease: 8.5.2Tested with GAX8.5.220.25
8.5.290.09 + No Yes
Release: 9.0.0Note the following:
• Tested with GAX8.5.290.09
• Tested with GAX9.0.001.37
• Tested with GAX9.0.100.56
• New text
8.5.290.09-9.0.001.XX No Yes Release: 8.5.3
Product List eServices
Supported Operating Environment 43
Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites
Note the following:
• Tested with GAX8.5.290.09
• Tested with GAX9.0.001.37
Digital Messaging Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.1+Support starts with9.1.002.02.
Email Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 8.5.1+Support starts with8.5.106.01.
Oracle Java 7 Yes NoRelease: 8.1.4 - 8.5.1Discontinued as of June28, 2019.
Oracle Java 8 Yes NoRelease: 8.5.1+Support starts with8.5.103.11.
Product List eServices
Supported Operating Environment 44
eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Genesys Administrator Extension
GAX 8.5.210.10 - GAX8.5.260.xx No Yes Release: 8.5.1
GAX 8.5.220.25 - GAX8.5.260.xx No Yes Release: 8.5.2
GAX 8.5.240.19 - GAX8.5.260.xx No Yes Release: 8.5.300.09 -
8.5.301.09
GAX 8.5.270.06 No YesRelease: 8.5.3Support starts with8.5.302.02.
GAX 8.5.290.09 - GAX9.0.001.xx No Yes Release: 9.0.000.09
GAX 8.5.290.09 - GAX9.0.001.xx No Yes
Release: 8.5.3Supports starts with8.5.304.10.
GAX 8.5.290.09 - GAX9.0.101.xx No Yes Release: 9.0.001.08 -
9.0.003.03
GAX 8.5.290.09+ No YesRelease: 9.0Support starts with9.0.003.05.
Interaction Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 8.5.3Note the following:
Product List eServices
Supported Operating Environment 45
Interaction Server - Prerequisites
• Starting with8.5.302.12
• Required only for thefollowing optionalfunctionalities• JMS and Kafka
Capture Points• XML
transformations• JMS and Groovy
Event Loggers
OpenJDK 8 Yes No
Release: 8.5.3Note the following:
• Starting with8.5.302.12
• Required only for thefollowing optionalfunctionalities• JMS and Kafka
Capture Points• XML
transformations• JMS and Groovy
Event Loggers
Interaction Server Cluster (Plugin for Genesys Administrator Extension) -Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Genesys Administrator Extension
GAX 8.5.240.19+ No Yes Release: 8.5.1+
Product List eServices
Supported Operating Environment 46
Interaction Server Cluster (Plugin for Genesys Administrator Extension) -Prerequisites
GAX 9.0.001.37 No Yes Release: 9.0.0+GAX 9.0.101.29 No Yes Release: 9.0.0+
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 8.5.2+Starting with version8.5.200.08
OpenJDK 8 Yes NoRelease: 8.5.2+Starting with version8.5.200.08
Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.1+
Knowledge Manager (Legacy) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Library Dependencies
Oracle Java 6Developer's Kit (JDK) Yes No
Release: 8.5.0JDK 6 32-bit only, isused with 8.5.0 ofKnowledge Manager.
Oracle Java 7Developer's Kit (JDK) Yes No
Release: 8.5.1JDK 7 is used with 8.5.1of Knowledge Manager.
Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites
Product List eServices
Supported Operating Environment 47
Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Genesys Administrator Extension
8.5.240.19 - 8.5.260.XX No Yes
Release: 8.5.3Note the following:
• Support starting with8.5.300.10
• Tested with GAX8.5.240.19
8.5.290.09 - 9.0.001.XX No Yes
Release: 8.5.3Note the following:
• Support starts with8.5.305.01.
• Tested with GAX8.5.290.09
• Tested with GAX9.0.001.37
9.0.100 + No Yes
Release: 9.0.0Note the following:
• Support starts with9.0.001.04.
• Tested with GAX9.0.100.56
GAX 8.5.210.10 -8.5.260.xx No Yes Release: 8.5.1
Training Server - Prerequisites
Third-Party Acquired by Provided by Genesys Conditions/
Product List eServices
Supported Operating Environment 48
Training Server - Prerequisites
ComponentPrerequisites Customer Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.0+Supported starting with9.0.000.07
Oracle Java 7Developer's Kit (JDK) Yes No Release: 7.6 - 8.5.1
Oracle Java 8Developer's Kit (JDK) Yes No
Release: 8.5.1+Supported starting with8.5.110.03.
Web API Server (Legacy) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Library Dependencies
Apache HTTP Server No Yes
Release: 7.2 - 8.0.11Apache HTTP Server 2.0(7.2 - 7.5) 2.2.4 (7.6)2.2.11 (8.0) 2.2.14(8.0.1+)
Apache Tomcat No Yes
Release: 7.2+Tomcat 5.5 with WebAPI7.2 Tomcat 6.0 withWebAPI 7.6+ Tomcat 7.0with WebAPI 8.5
BEA WebLogic Yes No
Release: 7.2 - 8.0.11BEA WebLogic 8.1 withWebAPI 7.2 - 7.6.1 BEAWebLogic 9.2 withWebAPI 8.0+
IBM WebSphere Yes NoRelease: AllIBM WebSphere 6.0 (7.2- 7.6.1); WebSphere 6.1
Product List eServices
Supported Operating Environment 49
Web API Server (Legacy) - Prerequisites
(8.0+); WebSphere 7.0(8.1.0); WebSphere 8.5(8.1.2+)
Jetty Yes NoRelease: 8.5Jetty 8 and 9 supportedby WebAPI 8.5 only
Microsoft IIS Yes No
Release: 8.0.1+IIS 6.0 and IIS 7.0(8.0.1+) IIS is notsupported with WebAPI8.5
Oracle Java Developer'sKit (JDK) Yes No
Release: AllJDK 1.4.2 (7.0.1 - 7.6.1);JDK 1.5 (7.6); JDK 1.6(8.0+); JDK 1.7 (8.5+)From Release 8.0.1, WebAPI Server supports theJDK version that isincluded in thesupported configurationWeb Server/ApplicationServer.
Oracle WebLogic Yes NoRelease: 8.5WebLogic 12cR3supported by WebAPI8.5 only
Supported Combinations of Web Servers and Servlet Engines
AIX; DB2; IBMWebSphere & HTTPServer
Yes NoRelease: 8.5WebAPI 8.5 supports AIX7.1, WebSphere 8.5, IBMSDK 1.7_64
Linux; Apache/Tomcat Yes NoRelease: 8.5WebAPI 8.5 supportsRHEL 6.5, Apache 2.4,Tomcat 6, 7
Solaris; Oracle; Apache/Tomcat; IBM WebSphereand HTTP Server; BEAWebLogic
Yes No
Release: 8.5WebAPI 8.5 supportsSolaris 10, Apache 2.4,Tomcat 6, 7, WebSphere8.5, WebLogic 12cR3
Product List eServices
Supported Operating Environment 50
Framework
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Framework
Supported Operating Environment 51
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• With your Red Hat Linux subscription, be sure to download the following 32-bit compatibility libraries, as these must be installed before installing Genesys
components:• glibc.i686• libnsl.i686• libcrypt.i686• openssl-devel• compat-openssl10.i686• libxcrypt.i686• libstdc++.i686• libstdc++-devel.i686
Product List Framework
Supported Operating Environment 52
OS Family OS Release Conditions
Linux CentOS Linux 7 8.1.3+
Only supported by DBServer starting with8.1.301.18. Refer toManagementFramework Releasenotes for specificframework serverversions.
Linux CentOS Linux 7 8.5.1+
Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:
• ConfigurationDatabaseMaintenance Scripts8.5.100.19
• Configuration Server8.5.101.18
• Genesys SecurityPack on UNIX8.5.100.14
• Local Control Agent8.5.100.23
• Message Server8.5.100.14
• Solution ControlServer 8.5.100.26
Linux Oracle Linux 7 8.1.3+
Only supported by DBServer starting with8.1.302.05, coupledwith UnbreakableEnterprise KernelRelease 4.x. Refer to theManagementFramework ReleaseNotes for specificFramework serverversions.
Linux Oracle Linux 7 8.5.1+
Coupled withUnbreakable EnterpriseKernel Release 4.1, thisoperating system issupported by thefollowing componentsstarting with the versionspecified:
OS Family OS Release Conditions
Product List Framework
Supported Operating Environment 53
OS Family OS Release Conditions
• Configuration DatabaseMaintenance Scripts8.5.100.22
• Configuration Server8.5.101.28
• Genesys Security Packon UNIX 8.5.100.18
• Local Control Agent8.5.100.29
• Message Server8.5.100.23
• Solution Control Server8.5.100.36
Linux Red Hat EnterpriseLinux 7 8.5.1+
Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:
• Message Server8.5.100.09
• Configuration DatabaseMaintenance Scripts8.5.100.06
• Configuration Server8.5.100.17
• Local Control Agent8.5.100.15
• Security Pack on UNIX8.5.100.10
• SNMP Master Agent8.5.100.07
• Solution Control Server8.5.100.13
Linux Red Hat EnterpriseLinux 8 8.5.1+
Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:
• Configuration Server -8.5.101.50
• Database Server -
OS Family OS Release Conditions
Product List Framework
Supported Operating Environment 54
OS Family OS Release Conditions
8.5.100.06• Local Control Agent -
8.5.100.36• Solution Control Server -
8.5.100.46• Security Pack on UNIX -
8.5.100.23• Message Server -
8.5.100.30• Configuration Database
Maintenance Scripts -8.5.100.24Refer to the informationmentioned about RedHat in the Notes columnabove.
Windows Windows 10 8.1+
Note the following:
• Support starts with8.1.101.
• Internet Explorer 11is required.
Windows Windows 10 8.1.3 Starting with 8.0.301.05Windows Windows Server 2012 8.1.100.06+Windows Windows Server 2012 8.1.3 Starting with 8.0.301.05Windows Windows Server 2012 8.1.3+
Windows Windows Server 2016 8.1+
Note the following:• Support starts with
8.1.101.• Internet Explorer 11 is
required.
Windows Windows Server 2016 8.1.3 Starting with 8.0.301.05
Windows Windows Server 2016 8.5.1+
Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:
• DB Server 8.1.301.16• Configuration Server
8.5.101.11
OS Family OS Release Conditions
Product List Framework
Supported Operating Environment 55
OS Family OS Release Conditions
• Message Server8.5.100.14
• Local Control Agent8.5.100.22
• Solution Control Server8.5.100.25
Windows Windows Server 2019 8.5.1+
Support for thisoperating systemincludes the followingcomponents, startingwith the version listed:
• Configuration DatabaseMaintenance Scripts8.5.100.24
• Configuration Server8.5.101.33
• DB Server 8.1.302.09• Genesys Security Pack
on UNIX 8.5.100.23• Local Control Agent
8.5.100.32• Message Server
8.5.100.25• Solution Control Server
8.5.100.40
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
Product List Framework
Supported Operating Environment 56
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys Administrator 8.1+ does not require a database to operate. However, certainGenesys Administrator features do have access to databases, such as the Centralizedlogging and Outbound Contact. For these purposes, Genesys Administrator uses DBServer and, if a solution supports storing data in a particular database, GenesysAdministrator can access it through DB Server.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• Starting with release 8.5, all versions of Informix, and Sybase database support havebeen discontinued.
Database Release Conditions/Limitations
MS SQL Server 2012 8.1.3+Genesys does not supportWindows authentication mode ofMSSQL database.
MS SQL Server 2012 Cluster 8.5+
Note the following: AlwaysOnCluster with sync mirroringcapability is supported forFramework Business Continuity.DB Server 8.1.301 is required ifaccessing latest MSSQL Server/Cluster from applications,configured to use DB Server.
MS SQL Server 2014 8.5.1+ Supported by DB Server startingwith 8.1.301.
MS SQL Server 2014 Cluster 8.5.1+
AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity. DB Server 8.1.301 isrequired if accessing latestMSSQL Server/Cluster fromapplications, configured to useDB Server.
MS SQL Server 2016 8.5.1+
Note the following supportstarting with the versionindicated: DB Server 8.1.301.14;Configuration Server 8.5.101.07;Message Server 8.5.100.13
MS SQL Server 2016 Cluster 8.5.1+AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity. DB Server 8.1.301 is
Product List Framework
Supported Operating Environment 57
Database Release Conditions/Limitationsrequired if accessing latestMSSQL Server/Cluster fromapplications, configured to useDB Server.
MS SQL Server 2017 (Linux) 8.1.3+ Supported by DB Server startingwith 8.1.302.01.
MS SQL Server 2017 (Linux) 8.5.1+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.20; Message Server8.5.100.16
MS SQL Server 2017 (Windows) 8.1.3+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.77; Message Server8.5.100.31; DB Server8.5.100.07. Note: Supported byPostgreSQL client 10.1
MS SQL Server 2017 (Windows) 8.1.3+ Supported by DB Server startingwith 8.1.302.01.
MS SQL Server 2017 (Windows) 8.5.1+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.20; Message Server8.5.100.16
MS SQL Server 2019 8.5.1+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30
MS SQL Server 2019 Cluster 8.5.1+
AlwaysOn Cluster with syncmirroring capability is supportedfor Framework BusinessContinuity.Note the followingsupport starting with the versionindicated: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30
Oracle 12c R1 8.1.3+ Supported by DB Server startingwith 8.1.301.
Oracle 12c R1 RAC 8.1.3+ Supported by DB Server startingwith 8.1.301.
Oracle 12c R1 RAC 8.5+
Oracle 12c R2 8.1.3+ Supported by DB Server startingwith 8.1.302.
Oracle 12c R2 8.5+Oracle 12c R2 RAC 8.1.3+ Supported by DB Server starting
Product List Framework
Supported Operating Environment 58
Database Release Conditions/Limitationswith 8.1.302.
Oracle 12c R2 RAC 8.5+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.18; Message Server8.5.100.16
Oracle 18c 8.1.3+ Supported by DB Server startingwith 8.1.302.07.
Oracle 18c 8.5.1+
Support of Oracle 18c and RACserver: Configuration Server8.5.101.32, Message Server8.5.100.24. Support of Oracle18c dbclient: ConfigurationServer 8.5.101.83, MessageServer 8.5.100.32, DB Server8.5.100.09
Oracle 19c 8.5.1+
Support of Oracle 19c and RACserver: Configuration Server8.5.101.50; DB Server8.5.100.06; Message Server8.5.100.30. Support of Oracle19c dbclient: ConfigurationServer 8.5.101.92, MessageServer 8.5.100.36, DB Server8.5.100.12
Oracle Golden Gate 8.5+
PostgreSQL 10.1 8.1.3+ Supported by DB Server startingwith 8.1.302.01.
PostgreSQL 10.1 8.5.1+
Note the following supportstarting with the versionindicated:Configuration Server8.5.101.20; Message Server8.5.100.16.
PostgreSQL 12 8.5.1+
Note the following supportstarting with the versionindicated: Configuration Server8.5.101.77; Message Server8.5.100.31; DB Server8.5.100.07. Note: Supported byPostgreSQL client 10.1
PostgreSQL 13 8.5.1+Support for PostgreSQL 13:Configuration Server 8.5.101.89,Message Server 8.5.100.35, DBServer 8.5.100.11
Product List Framework
Supported Operating Environment 59
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Framework.
Component Release Interface ConditionsConfiguration Server 8.1 License Server
Configuration Server 8.1ManagementFrameworkConfiguration Server/Proxy
DB Server 8.1ManagementFrameworkConfiguration Server/Proxy
DB Server no direct interface License ServerLocal Control Agent 8.1 Solution Control ServerLocal Control Agent no direct interface License Server
Local Control Agent no direct interfaceManagementFrameworkConfiguration Server/Proxy
Message Server 8.1ManagementFrameworkConfiguration Server/Proxy
IPv6 is supported at allinterfaces tocomponents which useMessage Server, forexample, T-Server,Universal RoutingServer, SIP Server,Outbound ContactServer.
Product List Framework
Supported Operating Environment 60
Component Release Interface ConditionsMessage Server no direct interface License Server
SNMP Master Agent 8.1ManagementFrameworkConfiguration Server/Proxy
Solution ControlInterface 8.0.3
ManagementFrameworkConfiguration Server/Proxy
IPv6 is supported at allinterfaces tocomponents which useMessage Server, forexample, T-Server,Universal RoutingServer, SIP Server,Outbound ContactServer.
Solution Control Server 8.1 License Server
Solution Control Server 8.1ManagementFrameworkConfiguration Server/Proxy
IPV6 Support for Additional Interfaces
Notes:
• This section provides IPv6 information for Configuration Server, DB Server, Local ControlAgent, Message Server, SNMP Master Agent, Solution Control Interface, and SolutionControl Server.
• This section provides IPv6 information for Configuration Server, DB Server, Local ControlAgent, Message Server, SNMP Master Agent, Solution Control Interface, Solution ControlServer, and Stat Server.
Component Release Interface Conditions
Configuration Server 8.1 Management UserInterfaces
ConfigurationManagementEnvironment (CME) andlegacy UIs are excludedfrom IPv6 support. UseGenesys Administratoror GenesysAdministrator Extensionfor all configuration andmanagement tasks.
Product List Framework
Supported Operating Environment 61
Component Release Interface Conditions
DB Server 8.1.1 Database ManagementServer (DBMS)
Solution Control Server 8.1 Management UserInterfaces
ConfigurationManagementEnvironment (CME) andlegacy UIs are excludedfrom IPv6 support. UseGenesys Administratoror GenesysAdministrator Extensionfor all configuration andmanagement tasks.
Solution Control Server no support Third-party SNMP agent
Prerequisites
Product List Framework
Supported Operating Environment 62
Genesys Administrator Extension
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Administrator (GA) SupportOS Family Operating System Release Conditions
Windows Windows Server 2012 8.1.304+
Windows Windows Server 2016 8.1.310+As per Oracle, thisversion of Windowsrequires Java 8 version1.8.0_111+.
Genesys Administrator Extension (GAX) SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.2+ Supported starting with8.5.290.20.
Linux Red Hat EnterpriseLinux 7 8.5.2+
Linux Red Hat EnterpriseLinux 8 9.0.1+ Starting with 9.0.100.72
+
Windows Windows Server 2012 8.1.4+With 64-bit applicationsrunning natively on a64-bit OS.
Windows Windows Server 2016 8.5.260+As per Oracle, thisversion of Windowsrequires Java 8 version1.8.0_111+.
Windows Windows Server 2019 9.0.1+ Starting with9.0.100.72+
Product List Genesys Administrator Extension
Supported Operating Environment 88
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Genesys Administrator(GA) Firefox ESR 8.0.2 - 8.1
Genesys AdministratorExtension
Microsoft EdgeChromium 9.0.1+
Genesys AdministratorExtension (GAX) Apple Safari 8.5.2+ Versions 7 and 8 are
supportedGenesys AdministratorExtension (GAX) Firefox ESR 8.5+
Genesys AdministratorExtension (GAX) Google Chrome 8.1.2+
Starting from 8.5.2+,Chrome is supported onMAC OS X v10.9+.
Genesys AdministratorExtension (GAX) Microsoft Edge 8.5.24+
Supported Database/DB Clusters
Notes:
• Genesys Administrator does not support the AlwaysOn Availability Groups feature.• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
Database Release Conditions/LimitationsMS SQL Server 2012 8.1.4+MS SQL Server 2014 8.5.24+
Product List Genesys Administrator Extension
Supported Operating Environment 89
Database Release Conditions/Limitations
MS SQL Server 2014 Cluster 8.5.24+
Supports AlwaysOn Cluster withSynchronous Mirroring capability.However, JTDS, the third-partyJDBC driver that GAX uses, doesnot officially support theAlwaysOn configuration.Therefore, even though Genesyssuccessfully tested GAX with MSSQL Server 2014 Cluster/AlwaysOn, Genesys cannotofficially recommend anythingbut a simple failover clusteringconfiguration.
MS SQL Server 2016 8.5.26+
MS SQL Server 2016 Cluster 8.5.26+
Supports AlwaysOn Cluster withSynchronous Mirroring capability.However, JTDS, the third-partyJDBC driver that GAX uses, doesnot officially support theAlwaysOn configuration.Therefore, even though Genesyssuccessfully tested GAX with MSSQL Server 2016 Cluster/AlwaysOn, Genesys cannotofficially recommend anythingbut a simple failover clusteringconfiguration.
MS SQL Server 2017 8.5.26+ Starting with 8.5.260.11MS SQL Server 2019 9.0.1+ Starting with 9.0.103.06Oracle 12c R1 8.1.4+Oracle 12c R1 RAC 8.5.2+ SCAN is supported.
Oracle 12c R2 RAC 8.5.2+ Starting with 8.5.260.12; SCAN issupported.
Oracle 18c 9.0.100+Oracle 18c RAC 9.0.100+ SCAN is supported.
Oracle 19c 9.0.100+ Enterprise Edition 19.0.0.0.0 issupported.
Oracle 19c RAC 9.0.100+ Starting with 9.0.100.56PostgreSQL 10 8.5.2+ Starting with 8.5.220.47.PostgreSQL 13 9.0.1+ Starting with 9.0.103.06PostgreSQL 9 8.1.3+PostgreSQL 9.3 8.5.2+
Product List Genesys Administrator Extension
Supported Operating Environment 90
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release numbers refer to Genesys Administrator.
Component Release Interface Conditions
Genesys Administrator(GA) 8.1
ManagementFrameworkConfiguration Server/Proxy
Genesys Administrator(GA) no direct interface License Server
Genesys AdministratorExtension (GAX) no direct interface License Server
IPV6 Support for Additional Interfaces
Notes:
• Release numbers refer to Genesys Administrator.
Component Release Interface ConditionsGenesys Administrator 8.1 Browser to Genesys
Product List Genesys Administrator Extension
Supported Operating Environment 91
Component Release Interface Conditions
(GA) Administrator Extensionbackend
Prerequisites
Genesys Administrator (GA) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Windows Server 2008 (except for R2)
ASP.NET 2.0 Yes NoMicrosoft .NETFramework 3.5 SP1 Yes No
Microsoft InternetInformation Services(IIS) Version 7
Yes No
Windows Server 2008 R2
ASP.NET 2.0 Yes NoMicrosoft .NETFramework 3.5 SP1 Yes No
Microsoft InternetInformation Services(IIS) Version 7.5
Yes No
Windows Server 2012
Both Microsoft .NETFramework 4.5 bydefault (includesASP.NET 4.5) andMicrosoft .NETFramework 3.5 (includes.NET 2.0 and 3.0)installed.
Yes No
Product List Genesys Administrator Extension
Supported Operating Environment 92
Genesys Administrator (GA) - Prerequisites
Microsoft InternetInformation Services(IIS) Version 8.0
Yes No
Windows Server 2012 R2
Both Microsoft .NETFramework 4.5 bydefault (includesASP.NET 4.5) andMicrosoft .NETFramework 3.5 (includes.NET 2.0 and 3.0)installed.
Yes No
Microsoft InternetInformation Services(IIS) Version 8.5
Yes No
Genesys Administrator Extension (GAX) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Apache/Tomcat 8 Yes NoRelease: 8.5.260+Support starts withversion 8.5.260
Apache/Tomcat 9 Yes NoRelease: 9.0.100+GAX 9.0.100+ supportsTomcat 9.0.36.
Cometd 3.1.1 Yes NoRelease: 8.5.280+Older versionsuseCometd 2.8.0.
CometD 5.0.6 Yes NoRelease: 9.0.103+Starting with9.0.103.06.
Hibernate 5 Yes NoRelease: 8.5.270+Older versions useHibernate 3.
Jackson 2.9.4 Yes No Release: 8.5.270+
Product List Genesys Administrator Extension
Supported Operating Environment 93
Genesys Administrator Extension (GAX) - Prerequisites
Older versions useJackson 1.9.
OpenJDK 11 Yes NoRelease: 9.0+Support is for OpenJDK11.0.1 or later startingwith 9.0.001.26.
OpenJDK 8 Yes NoRelease: 8.5.2+Starting with8.5.290.09.
Oracle Java 6 Runtime(JRE) Yes No
Release: 8.1.2 -8.5.250JDK/JRE 6 is notsupported starting with8.5.260.11.
Oracle Java 7 Runtime(JRE) Yes No
Release: 8.1.4 -8.5.290JDK/JRE 7 is mandatoryto install GAX startingwith version 8.5.260.11to 8.5.290.xx. It is notsupported in GAX 9.x.
Oracle Java 8 Runtime(JRE) Yes No Release: 8.5.2+
Oracle Java 8 Runtime(JRE) Yes No
Release: 9.0.1+Note the following:
• Starting with9.0.100.72
• Requires Java version1.8.0_211 or later
Oracle JDK 11 Yes No Release: 9.0+Oracle OpenJDK 11 Yes No Release: 9.0+Redhat OpenJDK 11 Yes No Release: 9.0+Spring 4.3.13 Yes No Release: 8.5.270+
Product List Genesys Administrator Extension
Supported Operating Environment 94
Genesys Agent Scripting
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Agent Scripting Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1
Linux Red Hat EnterpriseLinux 6 8.1
Linux Red Hat EnterpriseLinux 7 8.1
Windows Windows 10 8.1Windows Windows 7 8.1Windows Windows 8 8.1Windows Windows Server 2008 8.1Windows Windows Server 2012 8.1
Product List Genesys Agent Scripting
Supported Operating Environment 95
Genesys Agent Scripting User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.1Windows Windows 7 8.1Windows Windows 8 8.1Windows Windows Server 2008 8.1Windows Windows Server 2012 8.1
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Genesys Agent ScriptingUser Interface Microsoft IE 8.1 Version 11 is supported.
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including MS SQL and Oracle.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Product List Genesys Agent Scripting
Supported Operating Environment 96
Database Release Conditions/LimitationsMS SQL Server 2008 7.2MS SQL Server 2012 8.1
MS SQL Server 2012 Cluster 8.1+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
Oracle 11g 8.1 Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 11g RAC 8.1 Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.1
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Interface with the backend is based on AIL 7.6.3, which does not support IPv6.• Release numbers refer to Genesys Agent Scripting.
Component Release Interface ConditionsGenesys Agent Scripting no support Interaction ServerGenesys Agent Scripting no support License Server
Genesys Agent Scripting no supportManagementFrameworkConfiguration Server/Proxy
Genesys Agent Scripting no support SIP Server/T-Server
Product List Genesys Agent Scripting
Supported Operating Environment 97
IPV6 Support for Additional Interfaces
Notes:
• Release numbers refer to Genesys Agent Scripting.
Component Release Interface ConditionsGenesys Agent Scripting no support Chat Server
Genesys Agent Scripting no support Universal ContactServer/Proxy
Prerequisites
Genesys Agent Scripting - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Web Server
Apache HTTP 2.x Yes NoApache Tomcat 5.0/5.5/6.0/7.0 Yes No
Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8 Yes No
Microsoft IIS versions 6/7/7.5/8.0/8.5 Yes No
WebSphere 5.1/6.0 Yes No
Product List Genesys Agent Scripting
Supported Operating Environment 98
Genesys Intelligent Automation (formerlyGAAP)General Information - Genesys Intelligent Automation (formerly GAAP)Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Intelligent Automation Server Support
Notes:
• This information applies to Intelligent Automation Server (VUI), Intelligent AutomationMessaging Server, and Intelligent Automation Server Integration Hub.
OS Family Operating System Release Conditions
Windows Windows Server 2012 3.3+ R2, 64-bit StandardEdition
Windows Windows Server 2016 9.0+ Support starts with9.0.104
Windows Windows Server 2019 9.0+ Support starts with9.0.105
Product List Genesys Intelligent Automation (formerly GAAP)
Supported Operating Environment 99
Intelligent Automation Server User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 3.3+
Windows Windows Server 2012 3.3+ R2, 64-bit StandardEditions
Windows Windows Server 2016 9.0+ Support starts with9.0.104
Windows Windows Server 2019 9.0+
Support starts with9.0.114 Requires VisualC++ 2013Redistribution packagesfrom Microsoft
Supported Browsers
Component Browser Release Conditions/Limitations
Genesys IntelligentAutomation (formerlyGAAP)
Firefox ESR 3.3+
Supported on Windows7, 8, 10, WindowsServer 2012 R2, Mac;Genesys supportsFirefox from testedversion to latest versionunless a bug isintroduced in eitherbrowser. For example,Firefox introduces a bugin version x that breakscompatibility that isfixed in x+1. Genesyswill support x-1 and x+1but not x. For GAAP3.5.1, the tested versionis Firefox v51.0.1.
Genesys IntelligentAutomation (formerlyGAAP)
Google Chrome 3.3+
Supported on Windows7, 8, 10, WindowsServer 2012 R2, Mac.Genesys supportsChrome from the testedversion to the latestversion unless a bug isintroduced in eitherbrowser. For example,Chrome introduces abug in version x thatbreaks compatibilitythat is fixed in x+1.
Product List Genesys Intelligent Automation (formerly GAAP)
Supported Operating Environment 100
Component Browser Release Conditions/Limitations
Genesys will support x-1and x+1 but not x. ForGAAP 3.5.1 the testedversion is Chrome56.0.2924.
Genesys IntelligentAutomation (formerlyGAAP)
Microsoft Edge 3.3+ Supported on Windows10
Genesys IntelligentAutomation (formerlyGAAP)
Microsoft IE 3.3+
Supported on Windows7, 8, Windows Server2012 R2. (IE11 is NOTsupported on Windows10.)
Supported Database/DB Clusters
Database Release Conditions/Limitations
Elasticsearch 9.0Elasticsearch is no longersupported from 9.0.110.xxonwards.
MS SQL Server 2016 9.0.101+ No longer supported from9.0.113.xx
MS SQL Server 2017 (Windows) 9.0.101+Microsoft SQL Server 2017 (RTM-CU25) (KB5003830) -14.0.3401.7 (x64)
MS SQL Server 2019 9.0.1+ Starting from 9.0.114+Oracle 19c 9.0+ Starting with 9.0.109
PostgreSQL 10 9.0.101+PostgreSQL is no longersupported from 9.0.110.xxonwards.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Genesys Intelligent Automation (formerly GAAP)
Supported Operating Environment 101
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Intelligent Automation (formerly GAAP) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Supported Combinations of OS/DB/Web/Application Servers
Apache Tomcat 9.0.62 No YesRelease: 9.0.101+Supported Groovyversion is 1.6.1.
Oracle Java 8Developer's Kit (SDK) Yes No u112 (64-bit version)
Third-Party Component Prerequisites
SNMP v2c Yes No Release: 9.0.0+Starting with 9.0.109
Visual C++RedistributablePackages for VisualStudio 2013
Yes No Release: All
Product List Genesys Intelligent Automation (formerly GAAP)
Supported Operating Environment 102
Genesys Co-browseGeneral Information - Genesys Co-browseGenesys Co-browse includes the following components: Genesys Co-browse Server, Genesys Co-browse Sample Reporting Templates, and Genesys Co-browse Plug-in for Workspace Desktop Edition.
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• The information below reflects support only where applicable.
Supported Operating Systems
Genesys Co-browse SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1.3 This version is not
supported as of 8.5.0.
Linux Red Hat EnterpriseLinux 6 8.1.3+
This version is notsupported as of9.0.005.49
Linux Red Hat EnterpriseLinux 7 8.5.0+ Starting with
8.5.003.07.
Linux Red Hat EnterpriseLinux 8 9.0+ Starting with
9.0.005.49.
Solaris Solaris SPARC 64-bit 10 8.1.3 - 8.5.0 This version is notsupported as of 8.5.1.
Windows Windows Server 2008 8.1.3+This version is notsupported as of9.0.005.49
Windows Windows Server 2012 8.5.0+Windows Windows Server 2016 9.0
Windows Windows Server 2019 9.0+ Supported by thefollowing:
Product List Genesys Co-browse
Supported Operating Environment 103
OS Family Operating System Release Conditions
• Genesys Co-browsePlug-in forWorkspace DesktopEdition starting with9.0.005.48
• Genesys Co-browseServer starting with9.0.005.49
Supported Browsers
Notes:
• For browsers tested, see Tested Browsers.
Component Browser Release Conditions/Limitations
Genesys Co-browse Apple Safari 8.1.3+Supports versions 9 and10 for Desktop and iOSfrom 8.5.1. iOS supportstarts from 8.5.101.02.
Genesys Co-browse Firefox ESR 8.1.3+
Genesys Co-browse Google Chrome 8.1.3+Supports Desktop andAndroid from 8.5.1.Android support startsfrom 8.5.101.02.
Genesys Co-browse Microsoft Edge 8.5.1+ Starting with8.5.102.02.
Genesys Co-browse Microsoft IE11 8.1.3+
Last supported:9.0.005.55. As of9.0.014.xx, InternetExplorer 11 is no longersupported. It meansthat, Co-browse canwork in this browser butthere will be no fixes orimprovementsassociated with it.
Product List Genesys Co-browse
Supported Operating Environment 104
Supported Database/DB Clusters
Database Release Conditions/LimitationsCassandra 1 8.1.3
Cassandra 2.2 8.5 - 9.0
Note the following:
• Only Cassandra 2.2.x issupported, with the exceptionof Cassandra 2.2.7, which isnot supported.
• As of 9.0.005.15 (06/25/19),Cassandra 2.2 is no longersupported. For this product, itmeans that the database stillworks but there will be nofixes or improvementsassociated with it.
• The support is completelydropped in 9.0.014.07. Itmeans that Co-browse doesnot work at all withCassandra 2.2.
Redis 3 9.0.0+ Starting with 9.0.005.15.Redis 4 9.0.0+ Starting with 9.0.005.15.Redis 5 9.0.0+ Starting with 9.0.005.15.
Redis 6 9.0.0+ Starting with 9.0.005.43. RedisSentinel Cluster is supported.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Genesys Co-browse
Supported Operating Environment 105
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Co-browse - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No Release: 9.0+Starting with 9.0.014.07
OpenJDK 8 Yes No Release: 9.0+Starting with 9.0.005.15
Oracle Java 7Developer's Kit (JDK) Yes No
Release: 8.1.3 - 8.5.1Java 7 is not supportedstarting with 8.5.104.01.JRE “only” notsupported.
Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.0+
Oracle Java 8 RuntimeEnvironment (JRE) Yes No Release: 9.0+
Starting with 9.0.000.07
Product List Genesys Co-browse
Supported Operating Environment 106
Genesys Customer Experience InsightsGeneral Information - Genesys Customer Experience InsightsGenesys Customer Experience Insights is often referred to as Genesys CX Insights, or simply GCXI.This page also provides supported environment information for Reporting and Analytics Aggregates(RAA), the aggregation engine that is required when GCXI is deployed with Genesys Info Mart. Foradditional documentation about either product, see:
• Genesys CX Insights documentation• Reporting and Analytics Aggregates documentation
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Customer Experience Insights
Supported Operating Environment 107
OS Family OS Release Conditions
Linux CentOS Linux 7 9.0+
Note the following:
• CentOS Linux 7.5 is supportedstarting with GCXI 9.0.007.03
• CentOS Linux 7.9 is supportedstarting with GCXI 9.0.016.02
Linux CentOS Linux 8 9.0+ Starting with GCXI 9.0.019.01
Linux Red Hat Enterprise Linux 7 9.0+
Note the following:• RedHat Enterprise Linux 7.5 is
supported starting with GCXI9.0.007.03
• RedHat Enterprise Linux 7.9 issupported starting with GCXI9.0.016.02
Linux Red Hat Enterprise Linux 8 9.0+ Starting with GCXI 9.0.019.01
Windows Windows Server 2019 100.0+ Compatible with RAA100.0.004.0100+ (9.0.004.01+)
OS Family OS Release Conditions
Product List Genesys Customer Experience Insights
Supported Operating Environment 108
Supported Browsers
Component Browser Release Conditions/Limitations
Apple Safari 7 9.0+Windows and Mac OSclient. The latest versionof the browser issupported.
Firefox 9.0+
Windows client, Linuxclient, and Mac OSclient: version 36.x and37.x. The latest versionof the browser issupported.
Google Chrome 9.0+Mac OS client: version42.x and 43.x. Thelatest version of thebrowser is supported.
Google Chrome 9.0+Windows client: version41.x and 42.x. Thelatest version of thebrowser is supported.
Microsoft Edge 9.0+
Windows client:supported on Windows10. The latest version ofthe browser issupported.
Microsoft IE10 9.0+
Windows client:Standard mode only;certification testing isnot performed forcompatibility viewmode. The latestversion of the browser issupported.
Microsoft IE11 9.0+
Windows client:Standard mode only;certification testing isnot performed forcompatibility viewmode. The latestversion of the browser issupported.
Microsoft IE8 9.0+Windows client:Standard mode only;certification testing isnot performed for
Product List Genesys Customer Experience Insights
Supported Operating Environment 109
Component Browser Release Conditions/Limitations
compatibility viewmode. The latestversion of the browser issupported.
Microsoft IE9 9.0+
Windows client:Standard mode only;certification testing isnot performed forcompatibility viewmode. The latestversion of the browser issupported.
Supported Database/DB Clusters
Database Release Conditions/Limitations
MS SQL Server 2012 9.0+ Compatible with Genesys InfoMart 8.1.3+
MS SQL Server 2016 9.0+ Compatible with Genesys InfoMart 8.5.007+
MS SQL Server 2016 Cluster 9.0+Compatible with Genesys InfoMart 8.5.007+; also supportsAlwaysOn Cluster withSynchronous Mirroring capability
MS SQL Server 2017 9.0+ Compatible with Genesys InfoMart 8.5.014.19+
Oracle 11g RAC 9.0+Compatible with Genesys InfoMart 8.1+; Oracle 11g Rel 2 issupported
Oracle 12c R1 RAC 9.0+ Compatible with Genesys InfoMart 8.1+
Oracle 12c R2 RAC 9.0+
Compatible with Genesys InfoMart 8.5.009.09+ with pluggabledatabases; test performed usingSCAN option; SCAN name wasused.
Oracle 18c RAC 9.0+ Compatible with Genesys InfoMart 8.5.015.07+
Oracle 19c 8.5+ Compatible with RAA8.5.011.03+
Oracle 19c 9.0+ Compatible with GCXI9.0.014.02+
Oracle 19c RAC 9.0+ Compatible with Genesys Info
Product List Genesys Customer Experience Insights
Supported Operating Environment 110
Database Release Conditions/LimitationsMart 8.5.015.19+
PostgreSQL 10 9.0+
Compatible with Genesys InfoMart 8.5.011.18+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported
PostgreSQL 11 9.0+GCXI / MicroStrategy Metadataand History List databases aresupported, starting with 9.0.014
PostgreSQL 12 9.0+
Compatible with RAA9.0.001.03+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported, starting with GCXI100.0.020
PostgreSQL 9.6 9.0+
Compatible with Genesys InfoMart 8.5.007+; also GCXI /MicroStrategy Metadata andHistory List databases aresupported.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Genesys Customer Experience Insights
Supported Operating Environment 111
Prerequisites
Notes:
• This table lists third-party requirements for the most recent release of Genesys CXInsights (GCXI) and Reporting and Analytics Aggregates (RAA). For information aboutearlier releases or other requirements, see the Genesys CX Insights Deployment Guideand Reporting and Analytics Aggregates Deployment Guide.
Genesys Customer Experience Insights - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
11.3.0300.11047(MicroStrategy 2021,Update 3)
No Yes
Release: 100.0+Supported starting withrelease 100.0.024.0000.
Provided in the GenesysCX Insights InstallationPackage. However, ifyou plan to installoptional MicroStrategyreport editing tools, youmust separatelydownload a compatibleversion of theMicroStrategy software.
Docker 18.06-ce,19.03-ce Yes No Release: 9.0+
Kubernetesv1.20..v.1.22 Yes No
Release: 100.0+Supported starting withrelease 100.0.024.0000.
See the Kubernetesdocumentation for moreinformation about thelatest release of
Product List Genesys Customer Experience Insights
Supported Operating Environment 112
Genesys Customer Experience Insights - Prerequisites
Kubernetes.
Genesys Products
Genesys Info Mart8.5.014.34+ No Yes Release: 9.0+
intelligent WorkloadDistribution 8.5 / 9.0 No Yes
Release: 9.0+In scenarios whereGenesys CX Insightsrelease 9.0.016.03 orlater is deployed withiWD release 9.0.012.07or later, or with iWD8.5.108.14 or a later 8.5release, Genesys CXInsights automaticallyenables only thoseprompts, metrics, andattributes in theGenesys CX Insights foriWD project that aresupported by theinstalled release of iWD.
Reporting and AnalyticsAggregates (RAA)9.0.001.10+
No Yes Release: 9.0+
Product List Genesys Customer Experience Insights
Supported Operating Environment 113
Genesys Desktop
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Agent Desktop SupportOS Family Operating System Release Conditions
Windows Windows 10 7.6.4+Windows Windows 7 7.6.3+Windows Windows 8 7.6.4+
Genesys Desktop Server Support
Notes:
• For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operatingsystems supported for the Genesys 7.x and Genesys 8.x Maintenance InteroperableComponents, including AIX Power PC, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 7.6.4
Product List Genesys Desktop
Supported Operating Environment 114
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 7.6.3+
Linux Red Hat EnterpriseLinux 6 7.6.4
Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6.3+
Genesys Supervisor Desktop SupportOS Family Operating System Release Conditions
Windows Windows 10 7.6.4+Windows Windows 7 7.6.3+Windows Windows 8 7.6.4+
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Genesys Agent Desktop Microsoft IE 7.6.4+ Version 11Genesys SupervisorDesktop Microsoft IE 7.6.4+ Version 11
Supported Database/DB Clusters
No DB information at this time.
Product List Genesys Desktop
Supported Operating Environment 115
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Genesys Desktop.
Component Release Interface ConditionsGenesys Desktop no support Interaction ServerGenesys Desktop no support License Server
Genesys Desktop no supportManagementFrameworkConfiguration Server/Proxy
Genesys Desktop no support SIP Server/T-Server
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Genesys Desktop.
Component Release Interface ConditionsGenesys Desktop no support Chat Server
Product List Genesys Desktop
Supported Operating Environment 116
Component Release Interface Conditions
Genesys Desktop no support Universal ContactServer/Proxy
Prerequisites
Notes:
• These prerequisites are for Genesys Agent Desktop and Genesys Supervisor Desktop.
Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Supported Combinations of Web Servers and Servlet Engines
AIX with WebSphereHTTP Server/ServletEngine
Release: 7.6
Solaris with Apache/Tomcat or WebSphereHTTP Server/ServletEngine or Apache/BEAWebLogic
Release: 7.6
Windows with IIS/Tomcator Apache/Tomcat orWebSphere HTTPServer/Servlet Engine
Release: 7.6
Supported Versions
Apache Web Server2.2.14 No Yes Release: 7.6
IIS 5.0/IIS 6.0/IIS 7.0 Yes No Release: 7.6JDK 1.4.2 Yes No Release: 7.6
Product List Genesys Desktop
Supported Operating Environment 117
Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites
Not supported byTomcat 6
JDK 1.5 Yes No Release: 7.6JDK 1.6 Yes No Release: 7.6Servlet Engine Tomcat5.5 Yes No Release: 7.6
Servlet Engine Tomcat6.0 No Yes Release: 7.6
WebLogic 8.1 Yes No Release: 7.6WebSphere andWebSphere Express 6.0/6.1/7/8.5
Yes NoRelease: 7.6From Genesys Desktop7.6.4 and higher.
Product List Genesys Desktop
Supported Operating Environment 118
Genesys Info Mart
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Info Mart Server SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.003+
Note the following:
• Starting with8.5.003.16
• Supported for use onKernel VirtualMachine (KVM)starting with8.5.014.19.
• Genesys Info Martsupports 64-bitnative mode and64-bit compatibilitymode starting with8.1.2.
Linux Oracle Linux 7 8.5.0+ Starting with 8.5.014.09
Linux Red Hat EnterpriseLinux 6 8.1.2+
Genesys Info Martsupports 64-bit nativemode and 64-bitcompatibility modestarting with 8.1.2. Lastsupported version :8.5.015.19
Linux Red Hat EnterpriseLinux 7 8.5.0+
Note the following:
• Starting with8.5.003.16
• Supported for use on
Product List Genesys Info Mart
Supported Operating Environment 119
OS Family Operating System Release Conditions
Kernel VirtualMachine (KVM)starting with8.5.014.19.
• Genesys Info Martsupports 64-bitnative mode and64-bit compatibilitymode starting with8.1.2.
Linux Red Hat EnterpriseLinux 8 8.5.0 Starting with 8.5.015.19
Windows Windows Server 2012 8.1.3+
Supported for GenesysInfo Mart AdministrationConsole starting with7.6.000.10 for Release7.6, and with 8.0.001.01for Release 8.0.
Windows Windows Server 2016 8.5.008+
Supported for GenesysInfo Mart AdministrationConsole starting with7.6.000.10 for Release7.6, and with 8.0.001.01for Release 8.0.
Windows Windows Server 2019 8.5.015+ Starting with 8.5.015.07
Supported Browsers
Notes:
• GIM Manager is a Genesys Administrator Extension (GAX) plug-in, which you install onthe same host as your GAX application. As such, GIM Manager supports the operatingsystems supported by GAX; see the Supported Operating Systems table on the GenesysAdministrator Extension page in this guide.
Supported Database/DB Clusters
Product List Genesys Info Mart
Supported Operating Environment 120
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsMS SQL Server 2012 8.1.3+
MS SQL Server 2012 Cluster 8.5+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability
MS SQL Server 2014 8.5.003+
MS SQL Server 2014 Cluster 8.5.007+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
MS SQL Server 2016 8.5.007+
MS SQL Server 2016 Cluster 8.5.007+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability
MS SQL Server 2017 8.5 Starting with 8.5.014.19MS SQL Server 2019 8.5.015+ Starting with 8.5.015.07
MS SQL Server 2019 Cluster 8.5.015+Starting with 8.5.015.23. Alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.
Oracle 12c R1 8.1.4+Oracle 12c R1 RAC 8.1.4+
Oracle 12c R2 RAC 8.5.009.09+With pluggable databases; testwas done using SCAN option -SCAN name was used.
Oracle 18c 8.5.0+ Starting with 8.5.012.15Oracle 18c RAC 8.5+ Starting with 8.5.015.07Oracle 19c 8.5.0+ Starting with 8.5.014.34
Oracle 19c RAC 8.5.0
Starting with 8.5.015.19.Includes environments usingcontainer databases (CDBs),pluggable databases (PDBs),non-CDBs, or any combination ofthese database types, with orwithout Automatic StorageManagement (ASM).
Product List Genesys Info Mart
Supported Operating Environment 121
Database Release Conditions/LimitationsPostgreSQL 10 8.5+ Starting with 8.5.011.18PostgreSQL 11 8.5.0+ Starting with 8.5.015.19PostgreSQL 12 8.5.0+ Starting with 8.5.015.19PostgreSQL 13 8.5.1+ Starting with 8.5.116.29
PostgreSQL 9.2 8.1.3+ Last supported version:8.5.015.14
PostgreSQL 9.3 8.1.4+ Last supported version:8.5.015.14
PostgreSQL 9.4 8.5 Last supported version:8.5.015.14
PostgreSQL 9.6 8.5.007+
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Genesys Info Mart.• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For
IPv6 support information for Reporting and Analytics Aggregates, see the GenesysInteractive Insights page in this guide.
Component Release Interface ConditionsGenesys Info Mart 8.1.2+ Local Control Agent
Genesys Info Mart 8.1.2+ManagementFrameworkConfiguration Server/Proxy
Product List Genesys Info Mart
Supported Operating Environment 122
Component Release Interface ConditionsGenesys Info Mart 8.1.2+ Message ServerGenesys Info Mart no direct interface DB ServerGenesys Info Mart no direct interface License ServerGenesys Info Mart no direct interface Local Control AgentGenesys Info MartAdministration Console no direct interface DB Server
Genesys Info MartAdministration Console no direct interface License Server
Genesys Info MartAdministration Console no direct interface
ManagementFrameworkConfiguration Server/Proxy
Genesys Info MartAdministration Console no direct interface Message Server
IPV6 Support for Additional Interfaces
Notes:
• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. ForIPv6 support information for Reporting and Analytics Aggregates, see the GenesysInteractive Insights page in this guide.
Component Release Interface Conditions
Genesys Info Mart no direct interface Genesys Info MartAdministration Console
Genesys Info Mart no direct interface Genesys Info MartDatabase
Genesys Info Mart no direct interface Interaction DatabaseGenesys Info MartAdministration Console no direct interface Genesys Info Mart
Database
Prerequisites
Product List Genesys Info Mart
Supported Operating Environment 123
Notes:
• For more information, see the Genesys Info Mart Deployment Guide for your respectiveversion.
Genesys Info Mart - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Java SE 8 Yes NoRelease: 8.5Starting with8.5.014.19.
Java SE 9 Yes NoRelease: 8.5Starting with8.5.014.19.
JDBC Driver Yes No Release: 8.1.2+JDBC Driver Yes No Release: 8.1JDK 1.6 or 1.7 Yes No Release: 8.1
JDK 1.7 or Server JRE1.7 Yes No
Release: 8.1.2 - 8.5Last supported:8.5.015.14
JDK 1.8 or Server JRE1.8 Yes No Release: 8.5.0+
OpenJDK 11 Yes No
Release: 8.5.014+Starting with 8.5.014.09.
Red Hat OpenJDK 11starting with 8.5.016.04.
Product List Genesys Info Mart
Supported Operating Environment 124
Genesys Interaction RecordingGeneral Information - Genesys Interaction RecordingGenesys Interaction Recording includes the following components: Recording Processor Script,Recording Crypto Server, Genesys Screen Recording Service (SRS), Recording Muxer Script,Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The GenesysInteraction Recording Solution also includes the following composite products: Genesys AdministratorExtension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIPServer, and Universal Routing Server. For supported operating environment information of theseproducts, refer to the associated pages in this guide.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Screen Recording Service (SRS) SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.2
Windows Windows 8 8.5.2Supported only forGenesys ScreenRecording Service (SRS).
Windows Windows Server 2012 8.5.2
Note the following:
• R2 is supported.• Supported on
Windows Server2012 only if CitrixServer is alsodeployed onWindows Server2012.
Windows Windows Server 2019 8.5.3+ Note the following:
Product List Genesys Interaction Recording
Supported Operating Environment 125
OS Family Operating System Release Conditions
• Also supported forCitrix Workspacewith Virtual DeliveryAgent installed onWindows Server2019.
Interaction Recording Web Services Support
Notes:
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5.2+
Linux Red Hat EnterpriseLinux 7 8.5.202.19+
Red Hat EnterpriseLinux 7.2 and higher.Supported for thefollowing components(EXT4 file system isrecommended.):
• Recording WebServices
• Recording ProcessorScript
• Recording CryptoServer
• Muxer
Linux Red Hat EnterpriseLinux 8 8.5.2+ Starting with 8.5.204.14
Product List Genesys Interaction Recording
Supported Operating Environment 126
Lost Voice Recording (LVR) Recovery Script Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5.210.19
Linux Red Hat EnterpriseLinux 7 8.5.210.19
Supported for thefollowing components(EXT4 file system isrecommended.):
• Recording WebServices
• Recording ProcessorScript
• Recording CryptoServer
• Muxer
Linux Red Hat EnterpriseLinux 8 8.5.215+ Starting with 8.5.222.54
Windows Windows Server 2008 8.5.210.19 R2 is supportedWindows Windows Server 2012 8.5.210.19 R2 is supportedWindows Windows Server 2019 8.5.215+ Starting with 8.5.222.54
Recording Cloud Backup Service Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
Product List Genesys Interaction Recording
Supported Operating Environment 127
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
• Recording Cloud Backup Service is for Genesys Engage cloud deployments only.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5.2
Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.
Linux Red Hat EnterpriseLinux 8 8.5.2
Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.
Windows Windows Server 2008 8.5.2Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.
Windows Windows Server 2012 8.5.2Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.
Windows Windows Server 2019 8.5.2Recording Cloud BackupService. This is forGenesys Engage clouddeployments only.
Recording Crypto Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
Product List Genesys Interaction Recording
Supported Operating Environment 128
later.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.5.1+
Linux Red Hat EnterpriseLinux 6 8.5.2
Linux Red Hat EnterpriseLinux 7 8.5.075.71+
Red Hat EnterpriseLinux 7.2 and higher.Supported for thefollowing components(EXT4 file system isrecommended.):
• Recording WebServices
• Recording ProcessorScript
• Recording CryptoServer
• Muxer
Linux Red Hat EnterpriseLinux 8 8.5.0+ Starting with 8.5.093.82
Windows Windows Server 2008 8.5.1+Windows Windows Server 2012 8.5.2+ Starting with 8.5.005.09
Windows Windows Server 2019 8.5.0+ Starting with8.5.093.82.
Recording Muxer Script Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will be
Product List Genesys Interaction Recording
Supported Operating Environment 129
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.5.2+
Linux Red Hat EnterpriseLinux 6 8.5.2+
Linux Red Hat EnterpriseLinux 7 8.5.075.71+
Red Hat EnterpriseLinux 7.2 and higher.Supported for thefollowing components(EXT4 file system isrecommended.):
• Recording WebServices
• Recording ProcessorScript
• Recording CryptoServer
• Muxer
Linux Red Hat EnterpriseLinux 8 8.5.2+ Starting with 8.5.291.93
Windows Windows Server 2008 8.5.2Windows Windows Server 2012 8.5.2 Starting with 8.5.210.70Windows Windows Server 2019 8.5.2+ Starting with 8.5.291.93
Recording Plug-in for GAX SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 8.5.0+ Starting with 8.5.075.72
Linux Red Hat EnterpriseLinux 8 8.5.0+ Starting with 8.5.097.57
Windows Windows Server 2008 8.5.0+Windows Windows Server 2012 8.5.004+Windows Windows Server 2019 8.5.0+ Starting with 8.5.097.57
Product List Genesys Interaction Recording
Supported Operating Environment 130
Recording Processor Script Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5.2
Linux Red Hat EnterpriseLinux 7 8.5.2
Recording Processor.Supported for thefollowing components(EXT4 file system isrecommended.):
• Recording WebServices
• Recording ProcessorScript
• Recording CryptoServer
• Muxer
Linux Red Hat EnterpriseLinux 8 8.5.0+ Starting with 8.5.091.27
Windows Windows Server 2008 8.5.1+Windows Windows Server 2012 8.5.2+ Starting with 8.5.000.25Windows Windows Server 2019 8.5.0+ Starting with 8.5.091.27
Voice Processor SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 9.0.0 Used as Docker host.
Product List Genesys Interaction Recording
Supported Operating Environment 131
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Database Release Conditions/Limitations
Cassandra 1.2 8.5.2 Supported by InteractionRecording Web Services
Cassandra 2.2 8.5.201.75 Supported by InteractionRecording Web Services
PostgreSQL 12.11 8.5.2 Supported only by VoiceProcessor 9.0
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Genesys Interaction Recording
Supported Operating Environment 132
Prerequisites
Interaction Recording Web Services - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Elasticsearch Yes No
Release: AllGenesys recommendsusing the latest stable1.x version ofElasticsearch
Jetty 9.2 No Yes
Release: AllJetty 9.2 embedded inInteraction RecordingWeb Services (no needto deploy separately)
Oracle Java 8 orOpenJDK 8 Yes No
Release: 8.5.201.29Interaction RecordingWeb Services requireseither either Oracle Java8 or OpenJDK 8.
Lost Voice Recording (LVR) Recovery Script - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Oracle Java 8 orOpenJDK 8 Yes No
Release: AllGenesys recommendsusing the latestsupported versions ofOracle or OpenJDK Java
Product List Genesys Interaction Recording
Supported Operating Environment 133
Lost Voice Recording (LVR) Recovery Script - Prerequisites
and deprecating anyprevious versions.
Recording Cloud Backup Service - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Oracle Java 8 orOpenJDK 8 Yes No
Release: AllNote the following:
• For Genesys Engagecloud deploymentsonly
• Recording CloudBackup Servicerequires eitherOracle Java 8 orOpenJDK 8.
Recording Crypto Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Oracle Java 7 Yes No
Release: 8.5Note the following:
• Support discontinuedas of 8.5.093.27
Product List Genesys Interaction Recording
Supported Operating Environment 134
Recording Crypto Server - Prerequisites
released on October08, 2019.
• Only JRE is required.
Oracle Java 8 orOpenJDK 8 Yes No
Release: 8.5+Note the following:
• Starting with8.5.060.72
• Recording CryptoServer requireseither Oracle Java 8or OpenJDK 8.
Voice Processor - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Ansible Yes No
Release: 9.0.0Note the following:
• Ansible 2.6 is aminimumrequirement.
• Use provided AnsiblePlaybook Scripts
Docker Yes No
Release: 9.0.0Note the following:
• Docker 17.12.1-ce isa minimumrequirement.
• There is no official
Product List Genesys Interaction Recording
Supported Operating Environment 135
Voice Processor - Prerequisites
support forKubernetes/Helm.
Product List Genesys Interaction Recording
Supported Operating Environment 136
Genesys Interactive Insights
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Interactive Insights Server Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, andSolaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x andlater.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.
Product List Genesys Interactive Insights
Supported Operating Environment 137
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Linux Red Hat EnterpriseLinux 6 8.1.4 Native
Solaris SPARC Solaris SPARC 64-bit 10 7.6+Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.5.001.02
Genesys Interactive Insights User Interface Support
Notes:
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.001+For BusinessIntelligence 4.2 clienttools
Windows Windows 7 8.1Windows Windows 8 8.1
Genesys Interactive Insights Server Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, andSolaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is notused. Genesys will only support Oracle Linux based on testing and reproduction of anyissues in the equivalent Red Hat Linux version; no investigation or testing will beperformed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
Product List Genesys Interactive Insights
Supported Operating Environment 138
later.• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys
Interactive Insights 8.0. See the associated iWD page in this guide.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Linux Red Hat EnterpriseLinux 6 8.1.4 Native
Solaris SPARC Solaris SPARC 64-bit 10 7.6+Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.5.001.02
Genesys Interactive Insights User Interface Support
Notes:
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.001+For BusinessIntelligence 4.2 clienttools
Windows Windows 7 8.1Windows Windows 8 8.1
Supported Browsers
Notes:
Product List Genesys Interactive Insights
Supported Operating Environment 139
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0. See the associated iWD page in this guide.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Genesys InteractiveInsights User Interface Firefox ESR 8.1.3+
Firefox ESR release 17 issupported. WindowsServer 2008, SP2 x64,Server 2008 R2 SP1x64, Server 2012 X64;BI 4.1 SP02+
Genesys InteractiveInsights User Interface Google Chrome 8.1.3+
The current version ofGoogle Chrome issupported by SAP basedon testing with earlierversions of Chromeduringdevelopment.AlthoughSAP will work tomaintain compatibilitywith Google Chrome,please be aware thatissues may beintroduced if and whenGoogle makessignificant changes toChrome between rapid-releases.
Genesys InteractiveInsights User Interface Microsoft IE 8.1+ Version 11
Supported Database/DB Clusters
Notes:
Product List Genesys Interactive Insights
Supported Operating Environment 140
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page inthis guide.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by GenesysInteractive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page inthis guide.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsMS SQL Server 2008 8.0+MS SQL Server 2012 8.1.4
MS SQL Server 2012 Cluster 8.1+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
MS SQL Server 2016 8.5.001.02
Oracle 11g 8.0+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 11g RAC 8.1+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.1.4PostgreSQL 9.3 8.1+
Product List Genesys Interactive Insights
Supported Operating Environment 141
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Genesys Interactive Insights.
Component Release Interface ConditionsGenesys InteractiveInsights no direct interface Interaction Server
Genesys InteractiveInsights no direct interface License Server
Genesys InteractiveInsights no direct interface
ManagementFrameworkConfiguration Server/Proxy
Genesys InteractiveInsights no direct interface SIP Server/T-Server
Reporting and AnalyticsAggregates no direct interface Interaction Server
Reporting and AnalyticsAggregates no direct interface License Server
Reporting and AnalyticsAggregates no direct interface
ManagementFrameworkConfiguration Server/Proxy
Reporting and AnalyticsAggregates no direct interface SIP Server/T-Server
Product List Genesys Interactive Insights
Supported Operating Environment 142
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Genesys Interactive Insights.• Release Support numbers refer to Genesys Interactive Insights.
Component Release Interface ConditionsGenesys InteractiveInsights 8.0 BOE 4.1
Reporting and AnalyticsAggregates no support Genesys Info Mart
database via JDBC
Prerequisites
Notes:
• For supported operating environment information on intelligent Workload Distribution,not specific to Genesys Interactive Insights, seethe associated intelligent WorkloadDistribution page in this guide.
Genesys Interactive Insights - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Apache Tomcat 5.5 Yes Yes Release: 7.6
Product List Genesys Interactive Insights
Supported Operating Environment 143
Genesys Interactive Insights - Prerequisites
Apache Tomcat 5.5 Yes Yes Release: 8.0
Apache Tomcat 7 Yes YesRelease: 8.1Beginning with Release8.1.1, Tomcat 7 issupported.
Apache Tomcat 8.5 Yes YesRelease: 8.5.001+For BusinessIntelligence 4.2 server
BusinessObjectsEnterprise XI Release3.1 Service Pack 7 (BOEXI 3.1 SP7)
No Yes Release: 8.1
BusinessObjectsEnterprise XI, Release3.1 (BOE XI 3.1)
No Yes Release: 7.6
BusinessObjectsEnterprise XI, Release3.1 Service Pack 3 (BOEXI 3.1 SP3)
No Yes Release: 8.0
Genesys Interactive Insights for iWD - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Apache Tomcat 5.5 Yes Yes Release: 8.0Apache Tomcat 5.5 Yes Yes Release: 7.6
Apache Tomcat 7 Yes YesRelease: 8.1Beginning with Release8.1.1, Tomcat 7 issupported.
BusinessObjectsEnterprise XI Release3.1 Service Pack 7 (BOEXI 3.1 SP7)
No Yes Release: 8.1
BusinessObjectsEnterprise XI, Release3.1 (BOE XI 3.1)
No Yes Release: 7.6
Product List Genesys Interactive Insights
Supported Operating Environment 144
Genesys Interactive Insights for iWD - Prerequisites
BusinessObjectsEnterprise XI, Release3.1 Service Pack 3 (BOEXI 3.1 SP3)
No Yes Release: 8.0
Product List Genesys Interactive Insights
Supported Operating Environment 145
Genesys IVR SDK
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys IVR SDK
Supported Operating Environment 146
Notes:• For AIX Power PC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable
Components, including AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a
Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based ontesting and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Supportonly applies to Oracle Linux versions 5.x and later.
Product List Genesys IVR SDK
Supported Operating Environment 147
OS Family OS Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1
Linux Red Hat EnterpriseLinux 5 8.0+
Linux Red Hat EnterpriseLinux 5 8.1 64-bit compatibility
mode only.Solaris SPARC Solaris SPARC 64-bit 10 7.5+Windows Windows Server 2008 8.1
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Genesys IVR SDK
Supported Operating Environment 148
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Genesys IVR SDK
Supported Operating Environment 149
Genesys Knowledge CenterGeneral Information - Genesys Knowledge CenterGenesys Knowledge Center includes Knowledge Center Server and Knowledge Center ContentManagement System (CMS).
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Knowledge Center
Supported Operating Environment 150
Notes:• Genesys Knowledge Center Plugins for Workspace Desktop Edition will be supported on all OS supported by Workspace Desktop Edition. For more updated
information, please see the section related to Workspace Desktop Edition.
Product List Genesys Knowledge Center
Supported Operating Environment 151
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.5+
Windows Windows Server 2008 8.5Windows Windows Server 2012 8.5+Windows Windows Server 2016 9.0
OS Family OS Release Conditions
Supported Browsers
Notes:
• This relates to Knowledge Center Content Management System and the publicly facingsample code used for web self-service.
Component Browser Release Conditions/Limitations
Genesys KnowledgeCenter Apple Safari 8.5 Version 10
Genesys KnowledgeCenter Firefox ESR 8.5
Mozilla Firefox release54 was tested withversion 8.5.304.09
Genesys KnowledgeCenter Google Chrome 8.5
Google Chrome version59 was tested withversion 8.5.304.09
Genesys KnowledgeCenter Microsoft Edge 8.5 Starting with version
8.5.304.09Genesys KnowledgeCenter Microsoft IE 8.5 Version 11
Supported Database/DB Clusters
Product List Genesys Knowledge Center
Supported Operating Environment 152
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/Limitations
Elasticsearch 6.3 9.0
Starting with version 9.0.006.03.Elasticsearch supported up to6.8.4. Must be installed alongwith one of the other supporteddatabases.
MS SQL Server 2012 8.5.3+MS SQL Server 2016 9.0Oracle 11g 8.5.3+ Starting with version 8.5.302.05Oracle 12c R2 9.0PostgreSQL 9.6 8.5.3+ Starting with version 8.5.304.09
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
Product List Genesys Knowledge Center
Supported Operating Environment 153
No IPV6 information for additional components at this time.
Prerequisites
Genesys Knowledge Center - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes No Release: 9.0Starting with 9.0.006.03
Oracle Java 8Developer's Kit (JDK) Yes No
Release: 8.5.3+Support starts withversion 8.5.3+
Product List Genesys Knowledge Center
Supported Operating Environment 154
Genesys Media ServerGeneral Information - Genesys Media ServerThe Genesys Media Server provides the core media processing and resource managementfunctionality for the following Genesys solutions: Genesys Voice Platform, Genesys InteractionRecording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), ActiveRecording, Proactive Contact, Cisco UCM T-Server.
The Genesys Media Server components which are shared by the solutions listed above are:
• Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-In for GAX• Management Information Base (required for network management)• T-Server-CUCM to Media Server Connector.
Each Genesys solution may have additional components and deployment procedures specific to thesolution. Please consult the appropriate solution documentation for details.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Media Server
Supported Operating Environment 155
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys Media Server
Supported Operating Environment 156
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.1+
Support for thefollowing components,starting with the versionlisted:
• Media ControlPlatform 8.5.161.34
• Resource Manager8.5.160.74
• Reporting Server8.5.181.77
• Reporting Plug-in forGAX 9.0.031.46
Linux Red Hat EnterpriseLinux 5 8.1.2 - 9.0
Last supported on thefollowing componentsand respective versions:
• Media Control Platform9.0.013.61
• Resource Manager9.0.010.68
• Reporting Server9.0.010.62
• Reporting Plug-in forGAX 9.0.013.25
• ManagementInformation Base8.5.130.40
• T-Server -CUCM toMedia Server Connector8.5.184.06
Linux Red Hat EnterpriseLinux 6 8.1.7+
The ext3 file system onRed Hat EnterpriseLinux 6 provides similarperformancecapabilities to Red HatEnterprise Linux 5. GVPfunctionality used bythe Media Server(including caching audiofiles and other diskintensive features) willexperience severeperformancedegradation when theext4 file system is used,
OS Family OS Release Conditions
Product List Genesys Media Server
Supported Operating Environment 157
OS Family OS Release Conditionsand therefore ext4 isnot currentlyrecommended.Supported for the followingcomponents:
• Resource Manager• Reporting Server• Reporting Plug-in for
GAX• Management
Information Base• T-Server -CUCM to
Media ServerConnector
Last supported:
• Media ControlPlatform 9.0.029.58
Linux Red Hat EnterpriseLinux 7 8.5.1+
Supported for thefollowing components(XFS file system isrecommended.) startingwith the versions listed:
• Media Control Platform8.5.161.34
• Resource Manager8.5.160.74
• Reporting Server8.5.181.77
• Reporting Plug-in forGAX 9.0.031.46
• ManagementInformation Base9.0.041.80
• T-Server -CUCM toMedia Server Connector9.0.041.02
Linux Red Hat EnterpriseLinux 8 9.0.0+
Supported for thefollowing components:
• T-Server-CUCM
OS Family OS Release Conditions
Product List Genesys Media Server
Supported Operating Environment 158
OS Family OS Release Conditions
(9.0.047.05+)• VP Media Control
Platform(9.0.059.13+)
• VP ResourceManager(9.0.057.65+)
• VP Reporting Server(9.0.054.89+)
• VP Reporting Pluginfor GAX(9.0.056.19+)
• VP ManagementInformation Base(9.0.063.06+)
Windows Windows Server 2008 8.1.2 - 9.0
Last supported on thefollowing componentsand respective versions:
• Media Control Platform9.0.029.58
• Resource Manager9.0.028.47
• Reporting Server9.0.025.55
• Reporting Plug-in forGAX 9.0.031.46
• ManagementInformation Base9.0.041.80
• T-Server-CUCM to MediaServer Connector8.1.501.07
Windows Windows Server 2012 8.5.1+
Supported for thefollowing components:
• Resource Manager• Reporting Server• Reporting Plug-in for
GAX• Management
Information Base
OS Family OS Release Conditions
Product List Genesys Media Server
Supported Operating Environment 159
OS Family OS Release Conditions
• T-Server-CUCM to MediaServer Connector
Last supported:
• Media ControlPlatform 9.0.029.58
Windows Windows Server 2016 9.0+
The Standard version issupported for thefollowing components:
• Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-in for
GAX• T-Server-CUCM to Media
Server Connector
Windows Windows Server 2019 9.0+
The Standard version issupported for thefollowing components:
• Resource Manager• Reporting Server• Media Control Platform• T-Server-CUCM to Media
Server Connector• Management
Information Base• Reporting Plug-in for
GAX
OS Family OS Release Conditions
Supported Browsers
Notes:
Product List Genesys Media Server
Supported Operating Environment 160
• For browser support information, see the Supported Browsers table on the GenesysAdministrator page in this guide.
Supported Database/DB Clusters
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/Limitations
MS SQL Server 2012 8.5.1+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent
MS SQL Server 2014 8.5.1+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent
MS SQL Server 2016 8.5.1+
Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent starting with8.5.181.77.
MS SQL Server 2019 9.0+Supported with AlwaysOnAvailability Groups; Applicableonly to the GVP Reporting Servercomponent.
Oracle 11g 8.1.2+ Applicable only to the GVPReporting Server component
Oracle 11g RAC 8.1.2+ Applicable only to the GVPReporting Server component
Oracle 12c R1 8.5.1+ Applicable only to the GVPReporting Server component
Oracle 12c R1 RAC 8.5.1+ Applicable only to the GVPReporting Server component
Product List Genesys Media Server
Supported Operating Environment 161
Database Release Conditions/Limitations
Oracle 12c R2 8.5.1+ Applicable only to the GVPReporting Server component
Oracle 12c R2 RAC 8.5.1+ Applicable only to the GVPReporting Server component
Oracle 19c 9.0+Starting with 9.0.031.62 and onlyapplicable to the GVP ReportingServer component
Oracle 19c RAC 9.0+Starting with 9.0.031.62 and onlyapplicable to the GVP ReportingServer component
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface Conditions
Genesys Media Server 8.1ManagementFrameworkConfiguration Server/Proxy
Genesys Media Server 8.1 SIP Server/T-ServerGenesys Media Server no direct interface Interaction ServerGenesys Media Server no direct interface License Server
IPV6 Support for Additional Interfaces
Component Release Interface Conditions
Genesys Media Server 8.1.5 Recording Server(Zoom/Nice/Verint)
Product List Genesys Media Server
Supported Operating Environment 162
Component Release Interface Conditions
Genesys Media Server 8.1.5Standalone DatabaseServers:Oracle/MS SQLfor GVP ReportingServer
Prerequisites
Notes:
• A configuration option (disabled by default) exists within Media Control Platform (MCP)component versions 8.1.5 or higher, that can be enabled, requiring the MCP to pass itsown grammars. If the inlinegrammar_by_url option (under the vxmli section on the MCP)is enabled, then IIS would be required.
Genesys Media Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
PSTN Connector - IP to TDM Gateway (Optional)
Dialogic Boards Yes NoRelease: 8.1Refer to the GenesysVoice Platform 8.1Deployment Guide.
Dialogic SR 6 DriverSoftware SU 241 Yes No
Release: 8.1For GVP 8.1.5 and later,in order to use PSTNConnector, you mustorder 8.1.4 MCP as well.Dialogic boards are nolonger available fromDialogic. Genesys hasMedia Gateway Partnerswho offer comparableproducts that performthe PSTNC function
Product List Genesys Media Server
Supported Operating Environment 163
Genesys Media Server - Prerequisites
entirely, without usingDialogic.
SIP Server to Resource Manager HA (active-active mode) (Optional)
Third-party LoadBalancer Yes No
Release: AllSupports F5 andMicrosoft Network LoadBalancer (NLB).
Third-Party Component Prerequisites
Microsoft SQL Server Yes No
Release: AllOnly required with theGVP Reporting Servercomponent. Refer to theabove SupportedDatabase section forversions and limitations.
Oracle Yes No
Release: AllOnly required with theGVP Reporting Servercomponent. Refer to theabove SupportedDatabase section forversions and limitations.
Voice Platform Reporting Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.0+Red Hat OpenJDK 11 issupported (starting with9.0.048.35+)
OpenJDK 11 Yes NoRelease: 9.0+Oracle OpenJDK issupported (starting with9.0.025.55+)
Product List Genesys Media Server
Supported Operating Environment 164
Voice Platform Reporting Server - Prerequisites
Oracle Java 7 Runtime(JRE) Yes No
Release: 8.1Only required with the VoicePlatform Reporting Servercomponent. Refer to theabove Supported Databasesection for versions andlimitations.
Last supported version:8.5.130.86
Oracle Java 7 Runtime(JRE) Yes No
Release: 8.5Only required with the VoicePlatform Reporting Servercomponent. Refer to theabove Supported Databasesection for versions andlimitations.
Last supported version:8.5.130.86
Oracle Java 7 Runtime(JRE) Yes No
Release: 8.0Only required with the VoicePlatform Reporting Servercomponent. Refer to theabove Supported Databasesection for versions andlimitations.
Last supported version:8.5.130.86
Oracle Java 8 Runtime(JRE) Yes No Release: 8.5.181+
Product List Genesys Media Server
Supported Operating Environment 165
Genesys Mobile Services
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Mobile Services
Supported Operating Environment 166
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 6.x and later.
Product List Genesys Mobile Services
Supported Operating Environment 167
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.2+ Starting with release8.5.206.04.
Linux Oracle Linux 6 8.5.2+
Note the following:
• Support starting with8.5.206.05.
• Requires RHELcompatibilitypackages.
Linux Oracle Linux 7 8.5.2+ Starting with release8.5.206.06.
Linux Red Hat EnterpriseLinux 7 8.5+
• GMS is supported onRed Hat EnterpriseLinux 7.7 starting with8.5.216.
• GMS is supported onRed Hat EnterpriseLinux 7.9 starting with8.5.228.02
Linux Red Hat EnterpriseLinux 8 8.5.2+
GMS is supported onRed Hat EnterpriseLinux 8 starting with8.5.228.02
Windows Windows Server 2012 8.5.0 Starting with version8.5.002
Windows Windows Server 2016 8.5.203.03
Windows Windows Server 2019 8.5.2+ Starting with8.5.213.03.
OS Family OS Release Conditions
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Product List Genesys Mobile Services
Supported Operating Environment 168
Component Browser Release Conditions/Limitations
Service ManagementUser Interface Firefox ESR 8.1.0+
Service ManagementUser Interface Google Chrome 8.1.0+
Service ManagementUser Interface
Microsoft EdgeChromium 8.5.2
Supports from version83.0.478.45 startingwith 8.5.219.03.
Supported Database/DB Clusters
Database Release Conditions/Limitations
Cassandra 2.2 8.5-8.5.1Tested and verified on Cassandra2.2.9. Cassandra on Windowsplatform is not supported.
Cassandra 3.x 8.5.200Tested and verified. Cassandraon Windows platform is notsupported.
Cassandra 4.x 8.5.230+Tested and verified on Cassandra4.0. Cassandra on Windowsplatform is not supported.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Genesys Mobile Services
Supported Operating Environment 169
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Mobile Services - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No
Release: 8.5.208+Either OpenJDK 11 orOracle Java 11Developer's Kit (JDK) issupported.
OpenJDK 8 Yes No Release: 8.5.206.04+
Oracle Java 11Developer's Kit (JDK) Yes No
Release: 8.5.208+Either OpenJDK 11 orOracle Java 11Developer's Kit (JDK) issupported.
Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.103+
Product List Genesys Mobile Services
Supported Operating Environment 170
Genesys Predictive RoutingGeneral Information - Genesys Predictive RoutingInteroperability requirements for other Genesys components are available here.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Data Loader SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0.0 CentOS 7 (64 bit)
Linux Red Hat EnterpriseLinux 7 9.0.0 RHEL 7 (64 bit)
Supported Browsers
Component Browser Release Conditions/Limitations
Predictive Routing CoreServices Google Chrome 9.0+
Latest version and themost recent previousversion
Predictive Routing CoreServices Microsoft Edge 9.0+
Predictive Routing CoreServices Microsoft IE 9.0+ Version 11 or higher
Product List Genesys Predictive Routing
Supported Operating Environment 171
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Data Loader - Prerequisites
Product List Genesys Predictive Routing
Supported Operating Environment 172
Data Loader - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Other Prerequisites
Docker Yes No
Release: 9.0+docker-ce version18.09.2 or higher; ORdocker-ee 18.09.2 orhigher
Product List Genesys Predictive Routing
Supported Operating Environment 173
Genesys PulseGeneral Information - Genesys PulseGenesys Pulse includes Genesys Pulse and Genesys Pulse Collector. The following operatingenvironments information is applicable to both Genesys Pulse and Genesys Pulse Collector.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Pulse
Supported Operating Environment 174
Notes:• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys Pulse
Supported Operating Environment 175
OS Family OS Release ConditionsLinux CentOS Linux 7 9.0.001+Linux CentOS Linux 8 9.0.004 64-bit compatibility
Linux Red Hat EnterpriseLinux 7 8.5.108+
Linux Red Hat EnterpriseLinux 8 9.0 Starting with 9.0.004
Windows Windows Server 2012 8.5+ Starting with 8.5.100.01Windows Windows Server 2016 8.5.108 Starting with 8.5.108.01Windows Windows Server 2019 9.0.0 Starting with 9.0.003.03
OS Family OS Release Conditions
Supported Browsers
Component Browser Release Conditions/Limitations
Genesys Pulse Apple Safari 8.1.4-8.5.102.03 Version 6 and higher aresupported.
Genesys Pulse Apple Safari 8.5.103.03 - 8.5.105 Version 8 and highersupported
Genesys Pulse Apple Safari 8.5.106 - 8.5.108 Version 9 and highersupported
Genesys Pulse Apple Safari 9.0.000 Version 10 and higherare supported.
Genesys Pulse Apple Safari 9.0.001 - 9.0.003 Versions 11 and 12 aresupported.
Genesys Pulse Apple Safari 9.0.001+ Version 11 and higherare supported.
Genesys Pulse Apple Safari 9.0.004+Version 12 and higherare supported; Lastsupported : 9.0.006.03
Genesys Pulse Apple Safari 9.0.006+ Version 14 and higherare supported.
Genesys Pulse Firefox 9.0.000 Version 60 and higherare supported.
Genesys Pulse Firefox 9.0.001 - 9.0.003 Version 61 and higherare supported.
Genesys Pulse Firefox 9.0.003+ Version 67 and higherare supported.
Genesys Pulse Firefox 9.0.004 Version 70 and higher
Product List Genesys Pulse
Supported Operating Environment 176
Component Browser Release Conditions/Limitations
are supported.
Genesys Pulse Firefox ESR 8.1.4-8.5.102.03 Version 24 and higherare supported.
Genesys Pulse Firefox ESR 8.5.103.03 - 8.5.108 Version 42 and highersupported
Genesys Pulse Firefox ESR 9.0.000 Version 52 and higherare supported.
Genesys Pulse Firefox ESR 9.0.001+ Version 60 and highersupported
Genesys Pulse Firefox ESR 9.0.004+ Version 68 and higherare supported.
Genesys Pulse Google Chrome 8.1.4-8.5.102.03 Version 22 and higherare supported.
Genesys Pulse Google Chrome 8.5.103.03 - 8.5.108 Version 46 and higherare supported.
Genesys Pulse Google Chrome 9.0.000 Version 67 and highersupported
Genesys Pulse Google Chrome 9.0.001 - 9.0.003 Version 69 and higherare supported.
Genesys Pulse Google Chrome 9.0.003+ Version 75 and higherare supported.
Genesys Pulse Google Chrome 9.0.004 Version 77 and higherare supported.
Genesys Pulse Microsoft Edge 8.5.103.03 - 8.5.108 Version 20 and highersupported
Genesys Pulse Microsoft Edge 9.0.000 Version 38 and highersupported
Genesys Pulse Microsoft Edge 9.0.001 - 9.0.003 Versions 42 and 44 aresupported.
Genesys Pulse Microsoft Edge 9.0.001+ Version 42 and highersupported
Genesys Pulse Microsoft Edge 9.0.004+ Versions 44, 79, andhigher are supported.
Genesys Pulse Microsoft EdgeChromium 9.0.004+
Genesys Pulse Microsoft IE 8.1.4+ Version 11
Supported Database/DB Clusters
Product List Genesys Pulse
Supported Operating Environment 177
Database Release Conditions/LimitationsMS SQL Server 2012 8.5
MS SQL Server 2012 Cluster 8.5+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
MS SQL Server 2016 8.5.108+
MS SQL Server 2016 Cluster 8.5.108+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
MS SQL Server 2017 9.0.003+MS SQL Server 2019 9.0.005+MS SQL Server 2019 Cluster 9.0.006+Oracle 12c R1 8.5 Last Supported: 9.0.006.00Oracle 12c R1 RAC 8.5 Last Supported: 9.0.006.00Oracle 18c 9.0.003+ Last Supported: 9.0.006.04
Oracle 18c RAC 9.0.003+ SCAN is supported. LastSupported: 9.0.006.04
Oracle 19c 9.0.005+Oracle 19c RAC 9.0.005+ SCAN is supported.PostgreSQL 10 9.0.001+PostgreSQL 12 9.0.005+PostgreSQL 9.6 8.1.4+
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
Product List Genesys Pulse
Supported Operating Environment 178
• Release Support numbers refer to Solution Reporting.
Component Release Interface Conditions
Genesys Pulse 8.0.1+ManagementFrameworkConfiguration Server/Proxy
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Solution Reporting.
Component Release Interface ConditionsGenesys Pulse 8.0.1+ Stat Server
Prerequisites
Notes:
• For general Solution Reporting prerequisites, see the Solution Reporting page in thisguide.
Genesys Pulse - Prerequisites
Product List Genesys Pulse
Supported Operating Environment 179
Genesys Pulse - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.0.003+RedHat'simplementation
OpenJDK 8 Yes No Release: 9.0Oracle Java 8 Runtime(JRE) Yes No Release: 9.0
Oracle Java 11 Runtime(JRE) Yes No Release: 9.0.003+
Product List Genesys Pulse
Supported Operating Environment 180
Genesys Quality Management (Zoom)General Information - Genesys Quality Management (Zoom)This information applies to Genesys Quality Management (Zoom), which includes the products CallRecording, Quality Manager, and Screen Capture. GQM (Zoom) is a separate product from QualityManagement associated with SpeechMiner and Genesys Interaction Recording. All GQM (Zoom)versions entered End of Life (EOL) on July 29, 2016. They reach End of Maintenance on January 1,2018, and reach End of Support on July 1, 2018. If you have questions, contact your accountrepresentative.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Quality Management (Zoom) Servers SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Supported Browsers
Notes:
• Genesys Quality Management Solution includes the products Call Recording, QualityManager, and Screen Capture. GQM 8.0+ supports Google Chrome 4.0+ and Opera 9+.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
Product List Genesys Quality Management (Zoom)
Supported Operating Environment 181
browser is supported.
Component Browser Release Conditions/Limitations
Genesys QualityManagement (Zoom)User Interface
Firefox ESR 8.0+ Firefox 3.6.16+ isrecommended.
Supported Database/DB Clusters
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/Limitations
Oracle 11g 8.0+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 11g RAC 8.0+ Oracle 11g Rel 1 and Rel 2 aresupported
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Genesys Quality Management (Zoom)
Supported Operating Environment 182
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Web browser requires media player plug-in for audio review.
Genesys Quality Management (Zoom) - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Call Recording
Windows Media Playeror QuickTime Player Yes No Release: 8.0+
Quality Manager
Live Monitor applicationrequires JRE 1.6+ Yes No Release: 8.0+
Report/Charts - web Yes No Release: 8.0+
Product List Genesys Quality Management (Zoom)
Supported Operating Environment 183
Genesys Quality Management (Zoom) - Prerequisites
browsers require AdobeFlash Player plug-inWindows Media Player9+ or QuickTime Player Yes No Release: 8.0+
Screen Capture
h.264 or MPEG-4 2codec Yes No Release: 8.0+
Windows Media Player9+ Yes No Release: 8.0+
Product List Genesys Quality Management (Zoom)
Supported Operating Environment 184
Genesys Rules System
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Rules System
Supported Operating Environment 185
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.3+Supported by GRAT starting with8.5.304.14 and GRE starting with8.5.304.08.
Linux Red Hat Enterprise Linux 5 8.1 - 8.5.3 Discontinued as of August 30, 2019.
Linux Red Hat Enterprise Linux 6 8.5 - 9.0
Note the following:
• GRS Engine - Last supported:9.0.000.18
• GRS Authoring Tool - Lastsupported: 9.0.000.22
Windows Windows 7 8.1 - 8.5.3 Discontinued as of August 30, 2019.Windows Windows Server 2008 8.1 - 8.5.3 Discontinued as of August 30, 2019Windows Windows Server 2012 8.5.1+Windows Windows Server 2012 8.5.1+ Starting with 8.5.100.10.
Windows Windows Server 2016 8.5.3+Supported by GRAT starting with8.5.303.16 and GRE starting with8.5.303.11.
Windows Windows Server 2019 9.0.0+Supported by GRE starting with9.0.000.16 and GRAT starting with9.0.000.23.
OS Family OS Release Conditions
Product List Genesys Rules System
Supported Operating Environment 186
Supported Browsers
Component Browser Release Conditions/Limitations
Apple Safari 8.5.2+ Release number relatesto GRS UI.
Firefox ESR 8.1.1+ Release number relatesto GRS UI.
Google Chrome 8.1.4+ Release number relatesto GRS UI.
Microsoft Edge 9.0+ Release number relatesto GRS UI.
Supported Database/DB Clusters
Database Release Conditions/Limitations
IBM DB2 9.7 8.1 - 8.5.2 Discontinued as of August 30,2019.
MS SQL Server 2016 8.5.3+
Genesys Rules System RulesEngine supports this starting with8.5.303.11. Genesys RulesSystem Rules Authoring Toolsupports this starting with8.5.303.16.
MS SQL Server 2016 Cluster 8.5.3+ Support starting with 8.5.303.11
MS SQL Server 2019 9.0.0+
Genesys Rules System RulesEngine supports this starting with9.0.000.16. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.23.
Oracle 11g 8.1Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofAugust 30, 2019.
Oracle 11g RAC 8.1Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofAugust 30, 2019.
Oracle 12c R1 8.5.1Oracle 12c R2 RAC 9.0 SCAN is supported.
Product List Genesys Rules System
Supported Operating Environment 187
Database Release Conditions/LimitationsOracle 18c 9.0Oracle 18c RAC 9.0
Oracle 19c 9.0.0+
Genesys Rules System RulesEngine supports this starting with9.0.000.19. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.26
Oracle 19c RAC 9.0.0+
Genesys Rules System RulesEngine supports this starting with9.0.000.19. Genesys RulesSystem Rules Authoring Toolsupports this starting with9.0.000.26
PostgreSQL 9 8.5.1
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Genesys Rules System.
Component Release Interface Conditionsno direct interface Interaction Serverno direct interface SIP Server/T-Server
Product List Genesys Rules System
Supported Operating Environment 188
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• For the Genesys Rules Development Tool component (available only up to release 8.1.4),you must have either Composer 8.1.0+ or Eclipse 3.5.0+.
Genesys Rules System - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Web Server
Apache Tomcat 6 Yes NoRelease: 8.1 - 8.5.3Discontinued as ofAugust 30, 2019.
Apache Tomcat 7 Yes NoRelease: 8.5 - 8.5.3Discontinued as ofAugust 30, 2019.
Apache Tomcat 8 Yes No
Release: 8.5.3+Note the following:
• Support starting withversion 8.5.303.06.
• Discontinued as ofAugust 30, 2019.
Apache Tomcat 8.5 Yes No Release: 8.5.3+Support starting with
Product List Genesys Rules System
Supported Operating Environment 189
Genesys Rules System - Prerequisites
version 8.5.303.06
Apache Tomcat 9.0.41 Yes NoRelease: 9.0+Starting with GRATversion 9.0.000.25 andGRE version 9.0.000.18.
IBM WebSphereApplication Server 7 Yes No
Release: 8.1 - 8.5.3Discontinued as ofAugust 30, 2019.
IBM WebSphereApplication Server 7 Yes No Release: 8.5
IBM WebSphereApplication Server 8.5 Yes No Release: 8.5+
JBOSS 7.1.1 Yes No
Release: 8.1 - 8.5Note the following:
• Supported for GRATand GRE only. RESTAPIs are notsupported on JBOSS.
• Discontinued as ofAugust 30, 2019.
Other Prerequisites
JDK 8 (or Oracle Java 8Runtime (JRE)) Yes No
Release: 8.5Must be installed on theapplication server host.
Oracle JavaDevelopment Kit (JDK) 6 Yes No
Release: 8.1 - 8.5.3Note the following:
• Must be installed onthe applicationserver host. Supportfor version 8.1 only.
• Discontinued as ofAugust 30, 2019.
Oracle JavaDevelopment Kit (JDK) 7 Yes No
Release: 8.1 - 8.5.3Note the following:
• (Alternatively, JRE 7)Must be installed onthe applicationserver host.
Product List Genesys Rules System
Supported Operating Environment 190
Genesys Rules System - Prerequisites
Applicable toversions 8.1.3 andabove.
• Discontinued as ofAugust 30, 2019.
Oracle JavaDevelopment Kit (JDK) 8 Yes No Release: 9.0
Oracle JavaDevelopment Kit (JDK) 8 Yes No
Release: 8.5Must be installed on theapplication server host.Support for version 8.5only.
Third-Party Component Prerequisites
OpenJDK 11 Yes No Release: 9.0
OpenJDK 13 Yes No
Release: 9.0Supported from:
• GRE version9.0.000.18
• GRAT version9.0.000.25
OpenJDK 8 Yes No Release: 9.0
Product List Genesys Rules System
Supported Operating Environment 191
Genesys Skills Management
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Notification Client Support SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.684 Performance DNA onlyWindows Windows 10 9.0 Performance DNA onlyWindows Windows 7 8.5.546 R2 is required.Windows Windows 7 8.5.684Windows Windows 7 9.0
Performance DNA Server Support
Notes:
• For operating systems prior to Windows Server 2012, click the following link to downloada required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.546 R2 is optional.Windows Windows Server 2008 8.5.684 R2 is optional.Windows Windows Server 2012 8.5.546 R2 is required.Windows Windows Server 2012 8.5.684 R2 is required.Windows Windows Server 2012 9.0 R2 is required.Windows Windows Server 2016 9.0
Product List Genesys Skills Management
Supported Operating Environment 192
Training Manager Client UI Support SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.546 64-bit compatibilityWindows Windows 10 8.5.684 64-bit compatibilityWindows Windows 10 9.0 64-bit compatibilityWindows Windows 7 8.5.546 32-bit compatibilityWindows Windows 7 8.5.684 32-bit compatibilityWindows Windows 7 9.0 32-bit compatibilityWindows Windows 8 8.5.546 64-bit compatibilityWindows Windows 8 8.5.684 64-bit compatibilityWindows Windows 8 9.0 64-bit compatibility
Training Manager Server Support
Notes:
• For operating systems prior to Windows Server 2012, click the following link to downloada required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/download/details.aspx?id=17331.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.546 R2 is required.Windows Windows Server 2008 8.5.684 R2 is required.Windows Windows Server 2012 8.5.546 R2 is required.Windows Windows Server 2012 8.5.684 R2 is required.Windows Windows Server 2012 9.0 R2 is required.Windows Windows Server 2016 9.0
Supported Browsers
Notes:
Product List Genesys Skills Management
Supported Operating Environment 193
• The minimum supported resolution is 1280x1024.
Component Browser Release Conditions/Limitations
Web User Interface Firefox 8.5.546 Training Managerfeatures not supported
Web User Interface Google Chrome 8.5.546Web User Interface Google Chrome 8.5.684Web User Interface Google Chrome 9.0Web User Interface Microsoft IE11 8.5.546Web User Interface Microsoft IE11 8.5.684Web User Interface Microsoft IE11 9.0Web User Interface Microsoft IE8 8.5.546Web User Interface Microsoft IE9 8.5.546
Supported Database/DB Clusters
Database Release Conditions/LimitationsMS SQL Server 2008 8.5.546 R2MS SQL Server 2008 8.5.684 R2MS SQL Server 2012 8.5.546MS SQL Server 2012 8.5.684MS SQL Server 2012 9.0
MS SQL Server 2014 8.5.546 Supported by Training Manageronly.
MS SQL Server 2014 8.5.684 Supported by Training Manageronly.
MS SQL Server 2014 9.0.0 Supported by Training Manageronly.
MS SQL Server 2016 9.0.0
Product List Genesys Skills Management
Supported Operating Environment 194
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Performance DNA and Training Manager require two versions of Microsoft Framework.NET to support the various services created. See the table for details.
• When using Training Manager Client, both it and Skills Management web services musthave network connectivity to Workforce Management (Genesys WFM, Teleopti WFM, orNice IEX WFM).
Notification Client Support - Prerequisites
Third-Party Acquired by Provided by Genesys Conditions/
Product List Genesys Skills Management
Supported Operating Environment 195
Notification Client Support - Prerequisites
ComponentPrerequisites Customer Limitations
Third-Party Component Prerequisites
Microsoft .NETFramework 4.5 Yes No
Release: 8.5.546 -9.0.100Microsoft .NETFramework version 4.5.2is required.
Microsoft .NETFramework 4.7.2 Yes No Release: 9.0.101
Performance DNA Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
ASP.NET 4.5 Yes No Release: 9.0
Crystal Reports Runtime Yes No
Release: 9.0Click the following linkto download CrystalReports Runtime:http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip.Be aware that the fileautomaticallydownloads when youclick the link.
Microsoft .NETFramework 3.5 andMicrosoft .NETFramework 4.5
Yes No
Release: 8.5.546 -9.0.100For Microsoft .NETFramework 4.5, version4.5.2 is required.
Microsoft .NETFramework 3.5 and Yes No Release: 9.0.101
For Microsoft .NET
Product List Genesys Skills Management
Supported Operating Environment 196
Performance DNA Server - Prerequisites
Microsoft .NETFramework 4.7
Framework 4.7, version4.7.2 is required.
Training Manager Client UI Support - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Microsoft .NETFramework 3.5 Yes No
Release: 8.5.54632-bit compatibilityrequired
Microsoft .NETFramework 3.5 Yes No
Release: 8.5.68432-bit compatibilityrequired
Microsoft .NETFramework 3.5 Yes No
Release: 9.032-bit compatibilityrequired
Training Manager Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
ASP.NET 3.5 Yes No Release: 9.0
Crystal Reports Runtime Yes No
Release: 9.0Click the following linkto download CrystalReports Runtime:http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip.Be aware that the file
Product List Genesys Skills Management
Supported Operating Environment 197
Training Manager Server - Prerequisites
automaticallydownloads when youclick the link.
Microsoft .NETFramework 3.5 andMicrosoft .NETFramework 4.5
Yes No
Release: 8.5.546 -9.0.100For Microsoft .NETFramework 4.5, version4.5.2 is required.
Microsoft .NETFramework 3.5 andMicrosoft .NETFramework 4.7
Yes NoRelease: 9.0.101For Microsoft .NETFramework 4.7, version4.7.2 is required.
Product List Genesys Skills Management
Supported Operating Environment 198
Genesys Softphone
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Softphone SupportOS Family Operating System Release Conditions
Mac Mac OS X 10.0 9.0.0+Supports Mac OSversion 10.15 startingwith 9.0.014.12.
Mac Mac OS X 11.0 9.0.0+Supports macOS 11.2(Big Sur). Apple M1processor is supportednatively.
Windows Windows 10 8.5 - 9.0Application running in32-bit compatibilitymode on 64-bit OS.
Windows Windows 11 9.0+Application running in32-bit compatibilitymode on 64-bit OS.
Windows Windows 8 8.5 - 9.0
Note the following:
• Application runningin 32-bitcompatibility modeon 64-bit OS.
• Discontinued as of9.0.020.10
• Last supportedversion: 9.0.019.06
Windows Windows Server 2012 9.0+
Note the following:
• Genesys Softphoneis supported onWindows Server
Product List Genesys Softphone
Supported Operating Environment 199
OS Family Operating System Release Conditions
2012 only if CitrixServer is alsodeployed onWindows Server2012.
• Application runningin 32-bitcompatibility modeon 64-bit OS.
• Discontinued as of9.0.020.10
• Last supportedversion: 9.0.019.06
Windows Windows Server 2016 9.0+
Note the following:
• Starting with9.0.006.02
• Genesys Softphoneis supported onWindows Server2016 only if CitrixServer is alsodeployed onWindows Server2016.
• Application runningin 32-bitcompatibility modeon 64-bit OS.
• Discontinued as of9.0.020.10
• Last supportedversion: 9.0.019.06
Windows Windows Server 2019 9.0+
Note the following:
• Starting with9.0.009.03
• Genesys Softphoneis supported onWindows Server2019 only if CitrixServer is alsodeployed onWindows Server2019.
Product List Genesys Softphone
Supported Operating Environment 200
OS Family Operating System Release Conditions
• Application runningin 32-bitcompatibility modeon 64-bit OS.
Genesys Softphone VDI Adapter SupportOS Family Operating System Release Conditions
Linux eLux RP5 9.0 9.0.007.09 - 9.0.009.05,32-bit.
Linux eLux RP6 9.0+ 64-bit, starting with9.0.010.08.
Windows Windows 10 9.0+Application running in32-bit compatibilitymode on 64-bit OS.
Windows Windows 11 9.0+Application running in32-bit compatibilitymode on 64-bit OS.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Genesys Softphone
Supported Operating Environment 201
IPV6 Support for Common Interfaces
Component Release Interface ConditionsGenesys Softphone 8.5 - 9.0 SIP/RTP/HTTP
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• All prerequisites are installed with the application.
Product List Genesys Softphone
Supported Operating Environment 202
Genesys Video Gateway
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Video Gateway
Supported Operating Environment 206
Notes:• Genesys supports use of products on Oracle Enterprise Linux ("OEL"), provided that the OEL distribution is 100% compatible with a Genesys-supported Red
Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in theequivalent Red Hat Linux version; no investigation or testing will be performed on OEL itself. Support only applies to OEL versions 5.x and later.
Product List Genesys Video Gateway
Supported Operating Environment 207
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 6 9.0
Only RHEL version 6.5or later is supported.Use of earlier versionsmay result in systeminstability.
OS Family OS Release Conditions
Supported Browsers
Notes:
• Genesys tests compatibility for all browsers announcing WebRTC and Flash plug-intechnologies support. Thanks to our forthcoming continuous delivery model, we plan tominimize the delay between a browser’s compatibility announcement and its support bythe Genesys Video Gateway. The same policy is valid for browsers updates. However,Genesys cannot be held responsible for any interface modification from browservendors, or for any functional modification.
• The Genesys Video Gateway product is based on WebRTC technology from the IETF andW3C and Flash plug-in from Adobe. Browsers support for WebRTC signaling, media andsecurity is still evolving at a fast pace. Browser vendors should maintain backwardcompatibility with these technologies.
Component Browser Release Conditions/Limitations
Genesys Video Gateway Apple Safari 9.0 Version 8; Supported onDesktop only.
Genesys Video Gateway Firefox ESR 9.0
Support for version 31ESR; Supported onDesktop only. *Supportsthe latest mainlineversion of the browserand one version beforeit.
Genesys Video Gateway Google Chrome 9.0
Support for versions 42and above; Supportedon Desktop only;Supports the latestmainline version of thebrowser and one versionbefore it.
Genesys Video Gateway Microsoft IE 9.0 Version 11. Supported
Product List Genesys Video Gateway
Supported Operating Environment 208
Component Browser Release Conditions/Limitations
on Desktop only;Supports the latestmainline version of thebrowser and one versionbefore it.
Genesys Video Gateway Opera 9.0
Support for version 29and above; Supportedon Desktop only.*Supports the latestmainline version of thebrowser and one versionbefore it.
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Genesys Video Gateway
Supported Operating Environment 209
Genesys Voice PlatformGeneral Information - Genesys Voice PlatformThis page covers the following components that fall under this GVP SOE page:
• Call Control Platform• CTI Connector• MRCP Proxy• Policy Server• Supplementary Services Gateway• Third-Party Squid
See the Genesys Media Server SOE page if you're looking for SOE information for the following:
• Genesys Media Control Platform• Resource Manager• Reporting Server• Reporting Plug-In for GAX• Management Information Base (MIB)• T-Server-CUCM to Media Server Connector
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Voice Platform
Supported Operating Environment 211
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys Voice Platform
Supported Operating Environment 212
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1.2 - 8.5.1
Last supported on thefollowing componentsand respective versions:
• VP Call ControlPlatform 8.5.110.05
• VP CTI Connector8.5.160.77
• VP SupplementaryServices Gateway8.5.160.97
• VP Policy Server8.5.010.10
• VP MRCP Proxy8.5.185.06
Linux Red Hat EnterpriseLinux 6 8.1.7+
Supported for thefollowing components:
• VP CTI Connector• VP Supplementary
Services Gateway• VP MRCP Proxy
Last supported on thefollowing components andrespective versions:
• VP Call ControlPlatform 9.0.013.03
• VP Policy Server8.5.010.10
Linux Red Hat EnterpriseLinux 7 9.0.0+
Supported for thefollowing components:
• VP SupplementaryServices Gateway(9.0.031.10)
• VP MRCP Proxy(9.0.035.04)
• VP CTI Connector(9.0.041.07)
Linux Red Hat EnterpriseLinux 8 9.0.0+ Supported for the
following components:OS Family OS Release Conditions
Product List Genesys Voice Platform
Supported Operating Environment 213
OS Family OS Release Conditions
• VP SupplementaryServices Gateway(9.0.031.88+)
• VP MRCP Proxy(9.0.049.38+)
Windows Windows Server 2008 8.1.2 - 9.0
Last supported on thefollowing componentsand respective versions:
• VP CTI Connector8.5.160.80
• VP SupplementaryServices Gateway9.0.031.10
• VP MRCP Proxy9.0.019.27
• VP Third Party Squid8.5.100.06
• VP Policy Server8.5.010.10
• VP Call Control Platform9.0.013.03
Windows Windows Server 2012 8.5.1+
Supported for thefollowing components:
• CTI Connector• MRCP Proxy
Last supported on thefollowing components andrespective versions:
• SupplementaryServices Gateway9.0.031.10
• Third Party Squid8.5.100.06
Windows Windows Server 2016 9.0+
The Standard version issupported for thefollowing components:
• Call Control Platform• CTI Connector
OS Family OS Release Conditions
Product List Genesys Voice Platform
Supported Operating Environment 214
OS Family OS Release Conditions
• Supplementary ServicesGateway
• MRCP Proxy
Windows Windows Server 2019 9.0+The Standard version issupported for CTIConnector.
OS Family OS Release Conditions
Supported Browsers
Notes:
• For browser support information, see the Supported Browsers table on the GenesysAdministrator Extension page in this guide.
Supported Database/DB Clusters
Notes:
• For database support information, see the Supported Database/DB Cluster table on theGenesys Media Server page in this document.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Genesys Voice Platform
Supported Operating Environment 215
IPV6 Support for Common Interfaces
Notes:
• For IPV6 support information, see the Genesys Media Server page in this guide.
Component Release Interface Conditions
Genesys Media Server 8.1ManagementFrameworkConfiguration Server/Proxy
Genesys Media Server 8.1 SIP Server/T-ServerGenesys Media Server no direct interface Interaction Server
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Genesys Voice Platform.
Component Release Interface Conditions
Genesys Voice Platform 8.1.5 F5 or NLB/Radware forload-balancing
Genesys Voice Platform 8.1.5 IVR Server 7.5 or 8.0Genesys Voice Platform 8.1.5 SIP PhonesGenesys Voice Platform 8.1.5 Web Interface-HTTP
Prerequisites
Product List Genesys Voice Platform
Supported Operating Environment 216
Notes:
• For additional prerequisites, see the Prerequisite table in the Genesys Media Server pagein this document.
Genesys Voice Platform - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Cisco Queue Adapter (for GVP 7.6) or CTI-Connector (Cisco)
Cisco ICM Yes No
Release: 7.6Depending on the GVPrelease that is deployed,there are differentsupported versions ofCisco ICM.
Microsoft IIS for GVP 8.1.1 or earlier or GVPi applications on GVP 8.1.1–8.1.4.
Common Files Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.
Internet InformationServer Snap-In Yes No
Release: 8.1.5Not needed for GVP8.1.5 or later.
Microsoft InternetInformation Server (IIS)6.0 components
Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.
World Wide Web Server Yes NoRelease: 8.1.5Not needed for GVP8.1.5 or later.
Cisco ICM AIM (CTIC support)
Cisco ICM 7.5 or later Yes No Release: 8.1.5+
If using ASR
Any validated MRCP Yes Resell Release: All
Product List Genesys Voice Platform
Supported Operating Environment 217
Genesys Voice Platform - Prerequisites
compliant speech-recognition software
Reference theSupported MediaInterfaces referencemanual for compatibilityof GVP with Nuance andany GValidated speechintegration. It is yourresponsibility to orderthe appropriate numberof speech licenses.Contact Genesys Salesfor additional guidance.
If using TTS
Any validated MRCPcompliant text-to-speech software
Yes Resell
Release: AllReference theSupported MediaInterfaces referencemanual for compatibilityof GVP with Nuance andany GValidated speechintegration. It is yourresponsibility to orderthe appropriate numberof speech licenses.Contact Genesys Salesfor additional guidance.
SIP Server to Resource Manager HA (active-active mode) (Optional)
Third-party LoadBalancer Yes No
Release: AllF5, Microsoft NetworkLoad Balancer (NLB) aresupported.
Voice Platform Policy Server - Prerequisites
Product List Genesys Voice Platform
Supported Operating Environment 218
Voice Platform Policy Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Policy Server
Java 7 (JRE) Yes NoRelease: 8.5Last supported version:8.5.010.10
Product List Genesys Voice Platform
Supported Operating Environment 219
Genesys Voice Platform Studio
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Voice Platform Studio Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows 7 7.6+
Genesys Voice Platform Studio User Interface Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows 7 7.6+
Product List Genesys Voice Platform Studio
Supported Operating Environment 220
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
No prerequisites at this time.
Product List Genesys Voice Platform Studio
Supported Operating Environment 221
Genesys Voice Platform Voice ApplicationReporter
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys Voice Platform Voice Application Reporter
Supported Operating Environment 222
OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 7.5 In 32-bit compatibility mode only.Solaris SPARC Solaris SPARC 64-bit 10 7.6 In 32-bit compatibility mode only.
OS Family OS Release Conditions
Product List Genesys Voice Platform Voice Application Reporter
Supported Operating Environment 223
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
No prerequisites at this time.
Product List Genesys Voice Platform Voice Application Reporter
Supported Operating Environment 224
Genesys Web Engagement
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Genesys Data Processing Server falls under Universal Contact Server, starting with the9.0 release. See the
Universal Contact Server SOE page for support information.
Supported Operating Systems
Genesys Web Engagement SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.1
Linux Red Hat EnterpriseLinux 5 8.1.1
Linux Red Hat EnterpriseLinux 6 8.5
Linux Red Hat EnterpriseLinux 7 8.5
Windows Windows Server 2008 8.1.1Windows Windows Server 2012 8.5Windows Windows Server 2016 8.5.2
Genesys Web Engagement Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5 Supports Windows 10 in8.5.000.42.
Windows Windows 7 8.1.2Windows Windows 7 8.5Windows Windows Server 2008 8.1.2Windows Windows Server 2008 8.5
Product List Genesys Web Engagement
Supported Operating Environment 225
OS Family Operating System Release Conditions
Windows Windows Server 2012 8.5Supports WindowsServer 2012 in8.5.000.42.
Windows Windows Server 2016 8.5.2
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Genesys WebEngagement Apple Safari 8.1 Version 6+
Genesys WebEngagement Apple Safari 8.5 Version 6+
Genesys WebEngagement Firefox 8.1
Firefox 9.0+ issupported; ESR is notsupported
Genesys WebEngagement Firefox 8.5
Firefox 9.0+ issupported; ESR is notsupported
Genesys WebEngagement Google Chrome 8.1
Genesys WebEngagement Google Chrome 8.5
Supported Database/DB Clusters
Notes:
Product List Genesys Web Engagement
Supported Operating Environment 226
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsCassandra 1.2 8.1
Cassandra 2.2 8.5 Database version 2.2.9 issupported.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Genesys Web Engagement.
Component Release Interface ConditionsGenesys WebEngagement Backend 8.1 Chat Server
Genesys WebEngagement Backend 8.1 Interaction Server
Genesys Web 8.1 Management
Product List Genesys Web Engagement
Supported Operating Environment 227
Component Release Interface Conditions
Engagement BackendFrameworkConfiguration Server/Proxy
Genesys WebEngagement Backend 8.1 Message Server
Genesys WebEngagement Backend 8.1 Solution Control Server
Genesys WebEngagement Backend 8.1 Stat Server
Genesys WebEngagement Frontend 8.1
ManagementFrameworkConfiguration Server/Proxy
Genesys WebEngagement Frontend 8.1 Message Server
Genesys WebEngagement Server 8.5 Chat Server
Genesys WebEngagement Server 8.5 Interaction Server
Genesys WebEngagement Server 8.5
ManagementFrameworkConfiguration Server/Proxy
Genesys WebEngagement Server 8.5 Message Server
Genesys WebEngagement Server 8.5 Solution Control Server
Genesys WebEngagement Server 8.5 Stat Server
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Genesys Web Engagement
Supported Operating Environment 228
Genesys Web Engagement - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Supported Versions
Java 7 Yes No
Release: 8.1Note the following:
• Java 7 (starting with1.7.79) is supportedin all versions priorto 8.5.
• You can use eitherJRE or JDK. However,if you use JRE, youmay receive warningmessages that donot affect thefunctionality of yourWeb Engagementapplication.
Java 8 Yes No
Release: 8.5+Note the following:
• Java 8 is supportedby Genesys version8.5 and allsubsequentversions.
• You can use eitherJRE or JDK. However,if you use JRE, youmay receive warningmessages that donot affect thefunctionality of yourWeb Engagementapplication.
OpenJDK 8 Yes NoRelease: 8.5+Supported by GenesysWeb EngagementServer starting with
Product List Genesys Web Engagement
Supported Operating Environment 229
Genesys Web Engagement - Prerequisites
8.5.000.43.
Product List Genesys Web Engagement
Supported Operating Environment 230
Genesys WebRTC Service
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Genesys WebRTC Service
Supported Operating Environment 231
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys WebRTC Service
Supported Operating Environment 232
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5
Windows Windows Server 2008 8.5R2 with 32-bitapplications running incompatibility mode on a64-bit OS is supported.
OS Family OS Release Conditions
Product List Genesys WebRTC Service
Supported Operating Environment 233
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys WebRTC Service
Supported Operating Environment 234
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5
Windows Windows Server 2008 8.5R2 with 32-bitapplications running incompatibility mode on a64-bit OS is supported.
OS Family OS Release Conditions
Product List Genesys WebRTC Service
Supported Operating Environment 235
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Genesys WebRTC Service
Supported Operating Environment 236
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 6 8.5
Windows Windows Server 2008 8.5R2 with 32-bitapplications running incompatibility mode on a64-bit OS is supported.
OS Family OS Release Conditions
Supported Browsers
Notes:
• Genesys tests and seeks compatibility for all browsers announcing WebRTC technologysupport. Thanks to our continuous delivery model, we aim at reducing to a minimum thedelay between a browser’s compatibility announcement and its support. The samepolicy is valid for browsers evolutions.
• Genesys tests and seeks compatibility for all browsers announcing WebRTC technologysupport. Thanks to our continuous delivery model, we aim at reducing to a minimum thedelay between a browser’s compatibility announcement and its support. The samepolicy is valid for browsers evolutions.
• Genesys tests and seeks compatibility for all browsers announcing WebRTC technologysupport. Thanks to our continuous delivery model, we aim at reducing to a minimum thedelay between a browser’s compatibility announcement and its support. The samepolicy is valid for browsers evolutions.
• The Genesys WebRTC Service product is based on WebRTC technology drafted at IETFand W3C. This technology is still in a draft stage, and therefore the browsersimplementation is still evolving at a fast pace on signaling, media and security parts.
• The Genesys WebRTC Service product is based on WebRTC technology drafted at IETFand W3C. This technology is still in a draft stage, and therefore the browsersimplementation is still evolving at a fast pace on signaling, media and security parts.
• The Genesys WebRTC Service product is based on WebRTC technology drafted at IETFand W3C. This technology is still in a draft stage, and therefore the browsersimplementation is still evolving at a fast pace on signaling, media and security parts.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Product List Genesys WebRTC Service
Supported Operating Environment 237
Component Browser Release Conditions/Limitations
Genesys WebRTCService JavaScript API Firefox ESR 8.5
Supported on Desktopand Android; Supportsthe latest mainlineversion of the browserand two versions beforeit.
Genesys WebRTCService JavaScript API Google Chrome 8.5
Supported on Desktopand Android; Supportsthe latest mainlineversion of the browserand two versions beforeit.
Genesys WebRTCService JavaScript API Opera 8.5
Supported on Desktopand Android; Supportsthe latest mainlineversion of the browserand two versions beforeit.
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Genesys WebRTC Service
Supported Operating Environment 238
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
No prerequisites at this time.
Product List Genesys WebRTC Service
Supported Operating Environment 239
Genesys Widgets
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
No OS information at this time.
Supported Browsers
Component Browser Release Conditions/Limitations
Genesys Widgets Apple Safari 8.5.0 Tested with version 8+.
Genesys Widgets Apple Safari 9.0
Safari 9.1 and above;MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+
Genesys Widgets Firefox 9.0
Mozilla Firefox 66 andabove; Windows 7, 8.1,10; MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+
Genesys Widgets Firefox ESR 8.5.0Version 43+ (Testedwith Firefox version 43;ESR is not tested.)
Genesys Widgets Google Chrome 8.5.0 Tested with version 47+.
Genesys Widgets Google Chrome 9.0
Chrome 73 or above;Windows 7, 8.1, 10;MacOS El Captain,Sierra, High Sierra,Mojave; Widgets version9.0.009.04+
Genesys Widgets Microsoft Edge 8.5.0 Version 14 starting with
Product List Genesys Widgets
Supported Operating Environment 240
Component Browser Release Conditions/Limitations
Genesys Widgets8.5.008.
Genesys Widgets Microsoft Edge 9.0Microsoft Edge 18 orabove; Windows 7, 8.1,10; Widgets version9.0.009.04+
Genesys Widgets Microsoft IE 8.5.0
Tested with MicrosoftInternet Explorer 11.Last supported:9.0.017.33. As of May2021, Microsoftrecommends customersmove to Microsoft Edgewith IE mode to ensurebackward compatibility.
Genesys Widgets Microsoft IE 9.0
Tested with MicrosoftInternet Explorer 11 onWindows 7, 8.1, 10;Widgets version9.0.009.04+. Lastsupported: 9.0.017.33.As of May 2021,Microsoft recommendscustomers move toMicrosoft Edge with IEmode to ensurebackward compatibility.
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Genesys Widgets
Supported Operating Environment 241
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Genesys Widgets
Supported Operating Environment 242
Gplus Adapter for Microsoft CRMGeneral Information - Gplus Adapter for Microsoft CRMPlease contact Genesys Technical Support for further information on Gplus Adapters.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
No OS information at this time.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Gplus Adapter for Microsoft CRM
Supported Operating Environment 243
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
No prerequisites at this time.
Product List Gplus Adapter for Microsoft CRM
Supported Operating Environment 244
Gplus Adapter for SAP AnalyticsGeneral Information - Gplus Adapter for SAP AnalyticsPlease contact Genesys Technical Support for further information on Gplus Adapters.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for SAP Analytics
Supported Operating Environment 245
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Product List Gplus Adapter for SAP Analytics
Supported Operating Environment 246
OS Family OS Release ConditionsWindows Windows Server 2008 7.5
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• Gplus Adapter for SAP Analytics does not require a database of its own. However it usesall databases supported by Interaction Concentrator, as indicated in this SupportedOperating Environment Guide.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Gplus Adapter for SAP Analytics
Supported Operating Environment 247
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Please contact Genesys Technical Support for further information on Gplus Adapters.
Product List Gplus Adapter for SAP Analytics
Supported Operating Environment 248
Gplus Adapter for SAP CRMGeneral Information - Gplus Adapter for SAP CRMPlease contact Genesys Customer Care for further information on Gplus Adapters.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for SAP CRM
Supported Operating Environment 249
OS Family OS Release Conditions
Windows Windows Server 2019 7.5+Supported by Autodialing GatewayServer for SAP starting with7.5.100.003, as of 09/03/21.
OS Family OS Release Conditions
Product List Gplus Adapter for SAP CRM
Supported Operating Environment 250
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• Gplus for SAP CRM does not require a database of its own. However, CampaignSynchronization Server uses the Outbound Contact database, see the Outbound Contactpage in this guide for support information.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Gplus Adapter for SAP CRM
Supported Operating Environment 251
Prerequisites
Notes:
• Please contact Genesys Customer Care for further information on Gplus Adapters.
Product List Gplus Adapter for SAP CRM
Supported Operating Environment 252
Gplus Adapter for SAP Data AccessComponent
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for SAP Data Access Component
Supported Operating Environment 253
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Product List Gplus Adapter for SAP Data Access Component
Supported Operating Environment 254
OS Family OS Release ConditionsWindows Windows Server 2008 7.1
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Gplus Adapter for SAP Data Access Component
Supported Operating Environment 255
Prerequisites
No prerequisites at this time.
Product List Gplus Adapter for SAP Data Access Component
Supported Operating Environment 256
Gplus Adapter for SAP ERPGeneral Information - Gplus Adapter for SAP ERPPlease contact Genesys Technical Support for further information on Gplus Adapters.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for SAP ERP
Supported Operating Environment 257
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Product List Gplus Adapter for SAP ERP
Supported Operating Environment 258
OS Family OS Release ConditionsWindows Windows Server 2008 7.5
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• Gplus for SAP ERP does not require a database of its own. However, CampaignSynchronization Server uses the Outbound Contact database. See the OutboundContact page in this Supported Operating Environment Guide.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Gplus Adapter for SAP ERP
Supported Operating Environment 259
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Please contact Genesys Customer Care for further information on Gplus Adapters.
Product List Gplus Adapter for SAP ERP
Supported Operating Environment 260
Gplus Adapter for SAP ICI Multi-Channel
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for SAP ICI Multi-Channel
Supported Operating Environment 261
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Product List Gplus Adapter for SAP ICI Multi-Channel
Supported Operating Environment 262
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 6 8.0.1+ Starting with version
8.0.100.12.
Linux Red Hat EnterpriseLinux 7 8.0.2+
Windows Windows Server 2008 7.5+Windows Windows Server 2012 8.0+Windows Windows Server 2016 8.0.210+
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Gplus Adapter for SAP ICI Multi-Channel
Supported Operating Environment 263
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Gplus Adapter for SAP ICI Multi-Channel - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes NoRelease: 8.0.2+Starting with8.0.210.01.
Oracle Java 8Developer's Kit (JDK) Yes No
Release: 8.0.2+Starting with8.0.210.01.
Product List Gplus Adapter for SAP ICI Multi-Channel
Supported Operating Environment 264
Gplus Adapter for Siebel CRMGeneral Information - Gplus Adapter for Siebel CRMPlease contact Genesys Technical Support for further information on Gplus Adapters.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 265
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 266
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.0.2+
64-bit is supported in32-bit compatibilitymode only.
Linux Red Hat EnterpriseLinux 8 8.5+
64-bit is supported in32-bit compatibilitymode only.
Windows Windows Server 2012 7.5+64-bit is supported in32-bit compatibilitymode only.
Windows Windows Server 2016 8.0.3+
Please note thefollowing:
• Support starting with8.0.310 versions.
• 64-bit is supported in32-bit compatibilitymode only.
Windows Windows Server 2019 8.5+64-bit is supported in32-bit compatibilitymode only.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• Database support applies to Gplus Adapter for Siebel CRM Configuration SynchronizationComponent.
Database Release Conditions/LimitationsMS SQL Server 2012 8.0.2+
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 267
Database Release Conditions/LimitationsOracle 12c R1 8.0.2+Oracle 12c R1 RAC 8.0.2+Oracle 12c R2 8.0.2+Oracle 12c R2 RAC 8.0.2+
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Gplus Adapters for Siebel CRM.
Component Release Interface ConditionsGplus Adapter for SiebelCRM CampaignSynchronizationComponent
8.0ManagementFrameworkConfiguration Server/Proxy
Gplus Adapter for SiebelCRM CampaignSynchronizationComponent
8.0 Outbound Server
Gplus Adapter for SiebelCRM ConfigurationSynchronizationComponent
8.0ManagementFrameworkConfiguration Server/Proxy
Gplus Adapter for SiebelCRM MultimediaComponent
8.0 Interaction Server
Gplus Adapter for SiebelCRM Multimedia 8.0 Management
Framework
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 268
Component Release Interface Conditions
Component Configuration Server/Proxy
Gplus Adapter for SiebelCRM Voice Component 8.0
ManagementFrameworkConfiguration Server/Proxy
Gplus Adapter for SiebelCRM Voice Component 8.0 SIP Server/T-Server
Gplus CommunicationServer for Siebel CRM(+Unicomm)
8.0ManagementFrameworkConfiguration Server/Proxy
Siebel/OpenMediaServer 8.0 Interaction Server
Siebel/OpenMediaServer 8.0
ManagementFrameworkConfiguration Server/Proxy
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Gplus Adapter for Siebel CRM.
Component Release Interface ConditionsGplus Adapter for SiebelCRM CampaignSynchronizationComponent
7.x Siebel EAI (XML viaHTTP)
Gplus Adapter for SiebelCRM ConfigurationSynchronizationComponent
7.x Siebel EAI (XML viaHTTP)
Gplus CommunicationServer for Siebel CRM 8.0 Genesys
Communication DriverGplus CommunicationServer for Siebel CRM(+Unicomm)
8.0 GenesysCommunication Driver
Gplus UCS Gateway 7.x Siebel Web Services
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 269
Component Release Interface ConditionsServer for Siebel CRM (SOAP via HTTP)Siebel/OpenMediaServer 7.x Siebel Web Services
(SOAP via HTTP)
Prerequisites
Notes:
• Please contact Genesys Customer Care for further information about pre-requisites forGplus Adapters.
Gplus UCS Gateway Server for Siebel CRM - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes NoRelease: 8.0.3+Starting with8.0.310.05.
Oracle Java 8Developer's Kit (JDK) Yes No
Release: 8.0.3+Starting with8.0.310.05.
Product List Gplus Adapter for Siebel CRM
Supported Operating Environment 270
intelligent Workload DistributionGeneral Information - intelligent Workload DistributionFor supported operating environment information on Genesys Interactive Insights for iWD, see theGenesys Interactive Insights page in this Supported Operating Environment Reference Guide.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
intelligent Workload Distribution Servers Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For Solaris SPARC, an asterisk (*) indicates the oldest operating systems supported forthe Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIXPower PC, HP-UX, and Solaris SPARC.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.1 AIX is not supported as
of version 8.5.104.03.
Linux CentOS Linux 7 9.0+ Support starts withversion 9.0.011.
Product List intelligent Workload Distribution
Supported Operating Environment 271
OS Family Operating System Release Conditions
Linux Oracle Linux 7 9.0+
Coupled withUnbreakable EnterpriseKernel Release 4.1, thisoperating system issupported by thefollowing componentstarting with the versionspecified: intelligentWorkload DistributionServers 9.0.
Linux Red Hat EnterpriseLinux 5 8.0 - 8.5.1 RHEL 5 is not supported
as of version 9.0.x.
Linux Red Hat EnterpriseLinux 6 8.5 - 9.0
Note the following:
• Native• Support discontinued
as of 9.0.012.06
Linux Red Hat EnterpriseLinux 7 8.5.1+
Supported for use onKernel Virtual Machine(KVM).
Linux Red Hat EnterpriseLinux 8 9.0+ Support starts with
version 9.0.011.
Solaris SPARC Solaris SPARC 64-bit 10 8.0 - 8.5.1Solaris SPARC is notsupported as of version8.5.104.03.
Windows Windows Server 2008 8.0 - 8.5.1Windows Server 2008 isnot supported as ofversion 9.0.x.
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 9.0Windows Server 2016 issupported starting with9.0.003.
Windows Windows Server 2019 9.0+ Support starts withversion 9.0.011.
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
Product List intelligent Workload Distribution
Supported Operating Environment 272
browser is supported.
Component Browser Release Conditions/Limitations
intelligent WorkloadDistribution UserInterface
Apple Safari 8.5.103+ Version 9 and 10 aresupported.
intelligent WorkloadDistribution UserInterface
Apple Safari 9.0+ Two latest versions aresupported.
intelligent WorkloadDistribution UserInterface
Firefox ESR 8.5.1+ Extended SupportRelease
intelligent WorkloadDistribution UserInterface
Google Chrome 8.5.1+ Latest and two lastversions are supported.
intelligent WorkloadDistribution UserInterface
Microsoft IE 8.5.1+ Version 11 is supported.
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• intelligent Workload Distribution also supports the MySQL 5.0.41+ database.
Database Release Conditions/LimitationsMS SQL Server 2008 8.0 - 8.5.1MS SQL Server 2008 Cluster 8.5-8.5.1
Product List intelligent Workload Distribution
Supported Operating Environment 273
Database Release Conditions/LimitationsMS SQL Server 2012 8.5+MS SQL Server 2012 Cluster 8.5+MS SQL Server 2014 9.0+MS SQL Server 2014 Cluster 9.0+ Supported with AlwaysOn ClusterMS SQL Server 2016 9.0.003+
MS SQL Server 2016 Cluster 9.0.003+Supported with AlwaysOn Clusterwith Synchronous Mirroringcapability.
MS SQL Server 2017 9.0+ Support starts with version9.0.010.
MS SQL Server 2019 9.0+ Support starts with version9.0.011.
Oracle 11g 7.6.1 - 8.5.1Oracle 11g Rel 1 and Rel 2 aresupported. Oracle 11g is notsupported as of version 9.0.x.
Oracle 11g RAC 8.0 - 8.5.1Oracle 11g Rel 1 and Rel 2 aresupported. Oracle 11g RAC is notsupported as of version 9.0.x.
Oracle 12c R1 8.5.1+Oracle 12c R1 RAC 8.5.1+
Oracle 12c R2 9.0+ Support starts with version9.0.010.
Oracle 12c R2 RAC 9.0 Support starts with version9.0.010.
Oracle 18c 9.0.0+ Support starts with version9.0.012.06.
Oracle 18c RAC 9.0.0+ Support starts with version9.0.012.06.
Oracle 19c 9.0.0+ Support starts with version9.0.012.06.
Oracle 19c RAC 9.0.0+ Support starts with version9.0.012.06.
PostgreSQL 10 9.0+ Support starts with version9.0.011.
PostgreSQL 9 8.5.1+ Support starts with version8.5.104.03.
PostgreSQL 9.6 9.0+ Support starts with version9.0.003.
Product List intelligent Workload Distribution
Supported Operating Environment 274
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• This section provides IPv6 information for: intelligent Workload Distribution, intelligentWorkload Distribution Runtime Node, intelligent Workload Distribution Runtime Node /Database Capture Point service, intelligent Workload Distribution Runtime Node / WebService Capture Point service, intelligent Workload Distribution Runtime Node /WebSphere MQ Capture Point service
Component Release Interface Conditionsintelligent WorkloadDistribution no direct interface License Server
intelligent WorkloadDistribution no direct interface SIP Server/T-Server
intelligent WorkloadDistribution no support Interaction Server
intelligent WorkloadDistribution no support
ManagementFrameworkConfiguration Server/Proxy
iWD Runtime Node no direct interface License ServeriWD Runtime Node no direct interface SIP Server/T-ServeriWD Runtime Node no support Interaction Server
iWD Runtime Node no supportManagementFrameworkConfiguration Server/Proxy
Product List intelligent Workload Distribution
Supported Operating Environment 275
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to intelligent Workload Distribution.
Component Release Interface Conditionsintelligent WorkloadDistribution no support Genesys Rules System
Authoring Toolintelligent WorkloadDistribution no support Interaction Server
Databaseintelligent WorkloadDistribution no support Interaction Server Event
Log Databaseintelligent WorkloadDistribution no support iWD Configuration
Databaseintelligent WorkloadDistribution no support iWD Runtime Node
iWD Runtime Node no direct interface iWD Business ContextManagement Service
iWD Runtime Node no direct interface iWD Data Mart ETLservice
iWD Runtime Node no support Interaction ServerDatabase
iWD Runtime Node no support Interaction Server EventLog Database
iWD Runtime Node no support iWD Data MartDatabase service
iWD Runtime Node no support Stat ServeriWD Runtime Node/Database Capture PointService
no supportCustomer-suppliedSource SystemDatabase
iWD Runtime Node/WebService Capture PointService
no supportCustomer-suppliedSource System invokingiWD Web ServiceCapture Point
iWD Runtime Node/WebSphere MQ CapturePoint Service
no support Customer-suppliedWebSphere MQ Server
Product List intelligent Workload Distribution
Supported Operating Environment 276
Prerequisites
intelligent Workload Distribution - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Servlet Engines
Embedded ServletEngine No Yes Release: 9.0+
IBM WebSphere 8.5 Yes NoRelease: 8.5WebSphere 8.5 with IBMJDK 7
Tomcat 7.0 Yes NoRelease: 8.5Tomcat 7.0 (with JRE 7).For Linux, OpenJDK7 issupported.
Third-Party Component Prerequisites
ActiveMQ 5.14.4Message Broker Yes No Release: 9.0+
IBM MQ Yes NoRelease: 9.0.009+Versions IBM MQ 9.0.X &9.1.X
OpenJDK 11 Yes NoRelease: 9.0+Recommended for alliWD 9 customers.
OpenJDK 8 Yes No
Release: 9.0+Starting with the following:
• iWD Web 9.0.008.05• iWD Stat Server
Extensions9.0.0008.07
• iWD Runtime Node9.0.008.07
• iWD Manager
Product List intelligent Workload Distribution
Supported Operating Environment 277
intelligent Workload Distribution - Prerequisites
9.0.008.05• iWD History Node
9.0.008.05• iWD GAX Plug-In
9.0.008.06
Oracle Java 8Developer's Kit (JDK) Yes No Release: 9.0+
Red Hat OpenJDK 11 Yes NoRelease: 9.0+Starting with IWDrelease 9.0.017.
TIBCO 8.5.0 Yes NoRelease: 9.0+Starting with version9.0.010.
Product List intelligent Workload Distribution
Supported Operating Environment 278
Interaction Concentrator
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Interaction Concentrator Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supported,except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release ConditionsLinux CentOS Linux 7 8.1.514+ Starting with 8.1.514.25Linux Oracle Linux 7 8.1.514+ Starting with 8.1.514.27
Linux Red Hat EnterpriseLinux 6 8.1.2 - 8.1.5
Supported on Red HatEnterprise Linux 64-bit 6in native mode. Lastsupported version:8.1.514.45
Linux Red Hat EnterpriseLinux 7 8.1.5+
Supported on Red HatEnterprise Linux 64-bit 7in native mode.
Linux Red Hat EnterpriseLinux 8 8.1.514+ Starting with 8.1.514.46
Windows Windows Server 2012 8.1.4 - 8.1.514 Last supported version:8.1.514.46
Product List Interaction Concentrator
Supported Operating Environment 279
OS Family Operating System Release ConditionsWindows Windows Server 2016 8.1.514+ Starting with 8.1.514.14Windows Windows Server 2019 8.1.514+ Starting with 8.1.514.38
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supported,except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• This information is for the Interaction Concentrator Database
Database Release Conditions/Limitations
MS SQL Server 2012 8.1.5 - 8.1.514 Last supported version:8.1.514.46
MS SQL Server 2012 Cluster 8.1.5 - 8.1.514Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Last supportedversion: 8.1.514.46
MS SQL Server 2014 8.1.4 - 8.1.514 Last supported version:8.1.514.46
MS SQL Server 2014 Cluster 8.1.514Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Last supportedversion: 8.1.514.46
MS SQL Server 2016 8.1.514+ Starting with 8.1.514.05
MS SQL Server 2016 Cluster 8.1.514+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability. Starting with8.1.514.05.
MS SQL Server 2017 8.1.514+ Starting with 8.1.514.30
Product List Interaction Concentrator
Supported Operating Environment 280
Database Release Conditions/LimitationsMS SQL Server 2019 8.1.514+ Starting with 8.1.514.38MS SQL Server 2019 Cluster 8.1.514+ Starting with 8.1.514.47
Oracle 11g 8.1 - 8.1.514Oracle 11g Rel 1 and Rel 2 aresupported. Last supportedversion: 8.1.514.46
Oracle 11g RAC 8.1 - 8.1.514Oracle 11g Rel 1 and Rel 2 aresupported. Last supportedversion: 8.1.514.46
Oracle 12c R1 8.1.4+Oracle 12c R1 RAC 8.1.4+
Oracle 12c R2 RAC 8.1.514
With pluggable database (PDB);test was done using SCAN option- SCAN name was used. Startingwith 8.1.514.08. Last supportedversion: 8.1.514.46
Oracle 18c 8.1.514+ Starting with 8.1.514.17Oracle 18c RAC 8.1.514+ Starting with 8.1.514.27Oracle 19c 8.1.514+ Starting with 8.1.514.37
Oracle 19c Multitenant 8.1.514+ With pluggable database (PDB).Starting with 8.1.514.37.
Oracle 19c RAC 8.1.514+ Starting with 8.1.514.30PostgreSQL 10 8.1.514+ Starting with 8.1.514.17PostgreSQL 11 8.1.514+ Starting with 8.1.514.39PostgreSQL 12 8.1.514+ Starting with 8.1.514.44
PostgreSQL 13 8.1.514+Starting with 8.1.514.56.Requires DB Server 8.5.100.11 orlater.
PostgreSQL 9.6 8.1.514+ Starting with 8.1.514.11
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Product List Interaction Concentrator
Supported Operating Environment 281
Notes:
• Release numbers refer to Interaction Concentrator.
Component Release Interface Conditions
Interaction Concentrator 8.1ManagementFrameworkConfiguration Server/Proxy
Interaction Concentrator no direct interface Interaction ServerInteraction Concentrator no direct interface License ServerInteraction Concentrator no direct interface SIP Server/T-Server
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• There are no prerequisites for Interaction Concentrator.
Product List Interaction Concentrator
Supported Operating Environment 282
Interaction SDKGeneral Information - Interaction SDKFrom 7.2 and higher, Genesys Integration Server (GIS) is no longer a standalone product; it is part ofInteraction SDK.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Interaction SDK
Supported Operating Environment 304
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
• The GIS proxies for .NET are only supported on the Microsoft .NET Framework, so they are only supported on Windows.• When running on Windows, the GIS is only supported on Windows Server operating systems, not on Windows Client operating systems.
Product List Interaction SDK
Supported Operating Environment 305
OS Family OS Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 7.6.5+
Linux Red Hat EnterpriseLinux 5 7.6.3+
Linux Red Hat EnterpriseLinux 6 7.6.5+
Linux Red Hat EnterpriseLinux 7 7.6.6+
Supported by GenesysIntegration Serverstarting with 7.6.601.39.
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Windows Windows 10 7.6.6+
Only valid for AgentInteraction Layer (AIL)clients and GenesysIntegration Server (GIS)Proxies. Note: Thisoperating system is onlysupported for userinterfaceimplementations notserver implementations.
Windows Windows 7 7.6.3+
Only valid for AgentInteraction Layer (AIL)clients and GenesysIntegration Server (GIS)Proxies. Note: Thisoperating system is onlysupported for userinterfaceimplementations notserver implementations.
Windows Windows 8 7.6.6+
Only valid for AgentInteraction Layer (AIL)clients and GenesysIntegration Server (GIS)Proxies. Note: Thisoperating system is onlysupported for userinterfaceimplementations notserver implementations.
Windows Windows Server 2008 7.6.3+
Windows Windows Server 2012 7.6.6+ Supported starting with7.6.600.10.
Windows Windows Server 2016 7.6.6+Supported by GenesysIntegration Serverstarting with version7.6.601.36.
OS Family OS Release Conditions
Product List Interaction SDK
Supported Operating Environment 306
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
Product List Interaction SDK
Supported Operating Environment 307
• AIL third party dependencies The AIL installs with all needed external libraries. Clientapplications must make sure that those dependencies exist and are not overridden byother classpath libraries. AIL 7.6.4 third party-libraries: Apache log4j. File: log4j.jarJavaMail 1.3.1 (spec 1.3): File: mail.jar FlexLM Java 7.2: flexlm.jar
• Needed only when not using JDK 6 or higher: JavaBeans Activation Framework 1.0.2(spec 1.0). Used by JavaMail. File: activation.jar Java Architecture for XML binding (refimpl 2.1.1, spec 2.1): jaxb-api.jar, jaxb-impl.jar
Interaction SDK - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
AIL and GIS
1.6 Yes No Release: 7.6.3
Java SE 7 Yes No Release: 7.6.4+Interaction SDK 7.6.5+
Java SE 8 Yes No Release: 7.6.4+Interaction SDK 7.6.6+
JDK 1.4.2 Yes No Release: 7.5JDK 1.4.2 Yes No Release: 7.6.3JDK 1.4.2 Yes No Release: 7.2JDK 1.5 Yes No Release: 7.5JDK 1.5 Yes No Release: 7.6.3JDK 1.5 Yes No Release: 7.2JDK 1.5 Yes No Release: 7.6.4+JDK 1.6 Yes No Release: 7.6.4+
GIS
Apache 2.0 with Tomcat4.1 or 5.5 on Windows,Solaris, and Linux only
Yes No Release: 7.2
Apache 2.0 with Tomcat5.5 on Windows, Solaris,and Linux only
Yes No Release: 7.5
Product List Interaction SDK
Supported Operating Environment 308
Interaction SDK - Prerequisites
Apache 2.0 with Tomcat5.5 or 6.0 on Windows,Solaris, and Linux only
Yes No Release: 7.6.4+
Apache 2.0 with Tomcat5.5 or 6.0 on Windows,Solaris, and Linux only
Yes No Release: 7.6.3
IIS 5.0/6.0 with Tomcat4.1 or 5.5 on Windowsonly
Yes No Release: 7.2
IIS 5.0/6.0 with Tomcat5.5 on Windows only Yes No Release: 7.5
IIS 5.0/6.0 with Tomcat5.5 or 6.0 on Windowsonly
Yes No Release: 7.6.4+
IIS 5.0/6.0 with Tomcat5.5 or 6.0 on Windowsonly
Yes No Release: 7.6.3
WebLogic 8.1 on Solarisonly Yes No Release: 7.5
WebLogic 8.1 on Solarisonly Yes No Release: 7.2
WebLogic 9/10 onSolaris only Yes No Release: 7.6.4+
WebLogic 9/10 onSolaris only Yes No Release: 7.6.3
WebSphere andWebSphere Express 5.1/6.0
Yes No Release: 7.5
WebSphere andWebSphere Express 5.1/6.0
Yes No Release: 7.2
WebSphere andWebSphere Express 6.0/6.1
Yes No Release: 7.6.3
WebSphere andWebSphere Express 6.1/7.0
Yes No Release: 7.6.4+
GIS proxy libraries
Apache Axis Toolkit 1.1and 1.3 Yes No Release: 7.2
Apache Axis Toolkit 1.1,1.3, and 1.4 (1.4 isrecommended)
Yes No Release: 7.5
Product List Interaction SDK
Supported Operating Environment 309
Interaction SDK - Prerequisites
Apache Axis Toolkit 1.4 Yes No Release: 7.6.4+Apache Axis Toolkit 1.4 Yes No Release: 7.6.3Microsoft .NETFramework SDK 1.1 and2.0
Yes No Release: 7.5
Microsoft .NETFramework SDK 1.1 and2.0
Yes No Release: 7.2
Microsoft .NETFramework SDK 1.1, 2.0,3.0, 3.5
Yes No Release: 7.6.4+
Microsoft .NETFramework SDK 1.1, 2.0,3.0, 3.5
Yes No Release: 7.6.3
Product List Interaction SDK
Supported Operating Environment 310
IVR Interface OptionGeneral Information - IVR Interface OptionStarting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of the operating systemsthat are noted as supported. Prior to Release 8.0, all 64-bit operating systems were supported in32-bit compatibility mode.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
IVR Server Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
• Starting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of theoperating systems that are noted as supported. Prior to Release 8.0, all 64-bit operatingsystems were supported in 32-bit compatibility mode.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1
Product List IVR Interface Option
Supported Operating Environment 311
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Linux Red Hat EnterpriseLinux 5 8.1 64-bit compatibility
mode only
Linux Red Hat EnterpriseLinux 6 8.1.000.08+ 64-bit compatibility
mode only
Linux Red Hat EnterpriseLinux 7 8.5 64-bit compatibility
mode onlySolaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 8.0+
Windows Windows Server 2012 8.5 64-bit compatibilitymode only
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Product List IVR Interface Option
Supported Operating Environment 312
Notes:
• Release Support numbers refer to IVR Interface Option.
Component Release Interface Conditions
IVR Driver / SDK 8.1+ManagementFrameworkConfiguration Server/Proxy
IVR Driver / SDK no direct interface Interaction ServerIVR Driver / SDK no direct interface SIP Server/T-ServerIVR Driver / SDK no support License Server
IVR Server 8.1+ManagementFrameworkConfiguration Server/Proxy
IVR Server 8.1+ SIP Server/T-ServerIVR Server no direct interface Interaction ServerIVR Server no direct interface License Server
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to IVR Interface Option.
Component Release Interface ConditionsIVR Driver / SDK 8.1+ IVR Server GLI IPv6IVR Server 8.1+ GLI interfaceIVR Server 8.1+ Stat Server IPv6
Prerequisites
Product List IVR Interface Option
Supported Operating Environment 313
License Reporting Manager
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List License Reporting Manager
Supported Operating Environment 317
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List License Reporting Manager
Supported Operating Environment 318
OS Family OS Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.5.0
Linux Red Hat EnterpriseLinux 5 8.0+
Linux Red Hat EnterpriseLinux 6 8.1.1+
Solaris SPARC Solaris SPARC 64-bit 10 8.5.0Windows Windows Server 2008 8.1.1+Windows Windows Server 2012 8.5.0
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsIBM DB2 9.7 8.5.0MS SQL Server 2008 8.1.1+MS SQL Server 2012 8.5.0
MS SQL Server 2012 Cluster 8.5+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability.
Product List License Reporting Manager
Supported Operating Environment 319
Database Release Conditions/LimitationsOracle 11g 8.0+Oracle 11g RAC 8.0+Oracle 12c R1 8.5.0Oracle 12c R1 RAC 8.5.0PostgreSQL 9 8.1.1+
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
License Reporting Manager - Prerequisites
Third-PartyComponent
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Product List License Reporting Manager
Supported Operating Environment 320
License Reporting Manager - Prerequisites
Prerequisites
Third-Party Component Prerequisites
Oracle Java 7 or 8Runtime (JRE) Yes No Release: 8.1.2+
Product List License Reporting Manager
Supported Operating Environment 321
LivePerson Adapter
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List LivePerson Adapter
Supported Operating Environment 322
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List LivePerson Adapter
Supported Operating Environment 323
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0.1
Solaris SPARC Solaris SPARC 64-bit 10 8.0.1Windows Windows Server 2008 8.0.1
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List LivePerson Adapter
Supported Operating Environment 324
Prerequisites
No prerequisites at this time.
Product List LivePerson Adapter
Supported Operating Environment 325
Load Distribution Server
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Load Distribution Server
Supported Operating Environment 326
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Load Distribution Server
Supported Operating Environment 327
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+
Linux Red Hat EnterpriseLinux 8 8.1+
Windows Windows Server 2012 8.1.000.17+Windows Windows Server 2016 8.1.003+Windows Windows Server 2019 8.1.007.01+
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Load Distribution Server
Supported Operating Environment 328
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Load Distribution Server
Supported Operating Environment 329
Messaging Apps/Social EngagementGeneral Information - Messaging Apps/Social EngagementMessaging Apps is part of the eServices product line. For supported operating environmentinformation for eServices, see the eServices page.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Apple Business Chat Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions
Windows Windows 10 9.0+Windows Windows 8 9.0+Windows Windows Server 2012 9.0+
Windows Windows Server 2016 9.0+ Supported starting with9.0.002.04.
Digital Messaging Server Support
Notes:
• Social Messaging Server has reached End of Support (EOS) and it is no longer supported.Digital Messaging Server (DMS) is the successor to Social Messaging Server. Forinformation on the latest version of DMS, refer to the Digital Messaging Server Guide.
OS Family Operating System Release ConditionsLinux CentOS Linux 7 9.0+ Starting with 9.0.002.06
Product List Messaging Apps/Social Engagement
Supported Operating Environment 331
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 9.0+ Last supported version:
9.1.006.12
Linux Red Hat EnterpriseLinux 7 9.0+
Linux Red Hat EnterpriseLinux 8 9.1+ Starting with 9.1.006.09
Windows Windows Server 2012 9.0+ Last supported version:9.1.006.15
Windows Windows Server 2016 9.0+Windows Windows Server 2019 9.1+ Starting with 9.1.006.09
Genesys Cloud API Driver for Facebook SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+ Starting with 9.0.007.08
Linux Red Hat EnterpriseLinux 6 9.0+ Last supported version:
9.0.011.49
Linux Red Hat EnterpriseLinux 7 9.0+
Windows Windows Server 2012 9.0+ Last supported version:9.0.012.12
Windows Windows Server 2016 9.0+ Starting with 9.0.005.01Windows Windows Server 2019 9.0+ Starting with 9.0.011.51
Genesys Cloud API Driver for Twitter SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+ Starting with 9.0.007.07
Linux Red Hat EnterpriseLinux 6 9.0+ Last supported version:
9.0.011.49
Linux Red Hat EnterpriseLinux 7 9.0+
Windows Windows Server 2012 9.0+ Last supported version:9.0.012.12
Windows Windows Server 2016 9.0+ Starting with 9.0.005.01Windows Windows Server 2019 9.0+ Starting with 9.0.011.51
Genesys Driver for SMS and MMS SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+Linux Red Hat Enterprise 9.0+
Product List Messaging Apps/Social Engagement
Supported Operating Environment 332
OS Family Operating System Release ConditionsLinux 7
Linux Red Hat EnterpriseLinux 8 9.0+ Supported starting with
9.0.003.02.
Windows Windows Server 2012 9.0+This OS version is notsupported as of9.0.003.02.
Windows Windows Server 2016 9.0+
Windows Windows Server 2019 9.0+ Supported starting with9.0.003.02.
Genesys Driver for use with Apple Business Chat via Hub SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 9.0+
Linux Red Hat EnterpriseLinux 8 9.1+ Starting with 9.1.009.01
Windows Windows Server 2012 9.0+ Last supported version:9.0.002.05
Windows Windows Server 2016 9.0+ Supported starting with9.0.002.05.
Windows Windows Server 2019 9.1+ Supported starting with9.1.000.03.
Genesys Driver for use with Genesys Hub SupportOS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 7 9.1+
Linux Red Hat EnterpriseLinux 8 9.1+ Starting with 9.1.006.08
Windows Windows Server 2012 9.1+This OS version is notsupported as of9.1.007.06
Windows Windows Server 2016 9.1+Windows Windows Server 2019 9.1+ Starting with 9.1.006.08
Genesys Hub Plug-in for Workspace Desktop Edition SupportOS Family Operating System Release Conditions
Windows Windows 10 9.1+
Windows Windows 8 9.1+ This OS version is notsupported as of
Product List Messaging Apps/Social Engagement
Supported Operating Environment 333
OS Family Operating System Release Conditions9.1.007.07
Windows Windows Server 2012 9.1+This OS version is notsupported as of9.1.007.07
Windows Windows Server 2016 9.1+Windows Windows Server 2019 9.1+ Starting with 9.1.006.17
Social Media Plugin for Workspace Desktop Edition SupportOS Family Operating System Release Conditions
Windows Windows 10 9.0+Windows Windows 8 9.0+Windows Windows Server 2012 9.0+Windows Windows Server 2016 9.0+ Starting with 9.0.005.10Windows Windows Server 2019 9.0+ Starting with 9.0.012.07
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Messaging Apps/Social Engagement
Supported Operating Environment 334
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• For Digital Messaging Server, one of the JDK versions listed in the Digital MessagingServer – Prerequisites table is required.
Digital Messaging Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.1+Supported starting with9.1.002.02.
OpenJDK 8 Yes NoRelease: 9.0+Supported starting with9.0.002.06.
Oracle Java 8Developer's Kit (JDK) Yes No Release: 9.0+
Supported starting with
Product List Messaging Apps/Social Engagement
Supported Operating Environment 335
Digital Messaging Server - Prerequisites
9.0.002.06.
Genesys Driver for SMS and MMS - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.0+Supported starting with9.0.003.03.
OpenJDK 8 Yes No Release: 9.0+
Genesys Driver for use with Apple Business Chat via Hub - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.1+Supported starting with9.1.000.03.
Genesys Driver for use with Genesys Hub - Prerequisites
Product List Messaging Apps/Social Engagement
Supported Operating Environment 336
Genesys Driver for use with Genesys Hub - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes NoRelease: 9.1+Supported starting with9.1.002.04.
Product List Messaging Apps/Social Engagement
Supported Operating Environment 337
Multimedia Connector for Skype forBusinessGeneral Information - Multimedia Connector for Skype for BusinessThe Multimedia Connector for Skype for Business integrated Microsoft Lync 2013 and Skype forBusiness with the Genesys platform, using a native API. The Multimedia Connector for Skype forBusiness is made up of the following components: T-Server for Skype for Business, UCMA Connectorfor Skype for Business, to use with Microsoft Skype for Business and UCMA 5, UCMA Connector for MSLync, to use with Microsoft Lync 2013 and UCMA 4, and Workspace Plugin for Skype for Business
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
General Information - Multimedia Connector for Skype for BusinessThe Multimedia Connector for Skype for Business integrated Microsoft Lync 2013 and Skype forBusiness with the Genesys platform, using a native API. The Multimedia Connector for Skype forBusiness is made up of the following components: T-Server for Skype for Business, UCMA Connectorfor Skype for Business, to use with Microsoft Skype for Business and UCMA 5, UCMA Connector for MSLync, to use with Microsoft Lync 2013 and UCMA 4, and Workspace Plugin for Skype for Business
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 338
Supported Operating Systems
T-Server for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
UCMA Connector for MS Lync Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
UCMA Connector for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 339
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
Workspace Plugin for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.0 Supported as of release8.5.000.68
Windows Windows 7 8.5.0Windows Windows 8 8.5.0Windows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001+
T-Server for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 340
UCMA Connector for MS Lync Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
UCMA Connector for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001.65+
Workspace Plugin for Skype for Business Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.0 Supported as of release8.5.000.68
Windows Windows 7 8.5.0
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 341
OS Family Operating System Release ConditionsWindows Windows 8 8.5.0Windows Windows Server 2008 8.5.0Windows Windows Server 2012 8.5.0Windows Windows Server 2016 8.5.001+
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 342
Prerequisites
Workspace Plugin for Skype for Business - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Workspace Plugin for Skype for Business
Workspace DesktopEdition No Yes
Release: See note:Determine thesupported WorkspaceDesktop Edition versionfor the Plugin byreferring to theassociated Pluginversion page in theWorkspace Plugin forSkype for BusinessRelease Note.
Product List Multimedia Connector for Skype for Business
Supported Operating Environment 343
Network SIP Server
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network SIP Server
Supported Operating Environment 344
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Network SIP Server
Supported Operating Environment 345
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 7.5
Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.5
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Network SIP Server
Supported Operating Environment 346
Prerequisites
No prerequisites at this time.
Product List Network SIP Server
Supported Operating Environment 347
Network T-Server ATT
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server ATT
Supported Operating Environment 348
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Network T-Server ATT
Supported Operating Environment 349
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Network T-Serverssupport Linux 5, 64-bit,in compatibility mode.
Linux Red Hat EnterpriseLinux 6 8.1+
Network T-Serverssupport Linux 6, 64-bitplatform with DialogicNaturalAccessDevelopmentEnvironment v. 9.0.8and DialogicNaturalAccess SignallingSoftware v. 5.3 in 32-bitcompatibility mode. Therpm packages listed byDialogic as prerequisitesin their release notehttps://www.dialogic.com/files/natural-access/9.0.8/66-0322_readme.txt
must be installed on thesystem, as well ascompat-libstdc++-33.i686,which is required by T-Server.
Windows Windows Server 2008 8.0+OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Product List Network T-Server ATT
Supported Operating Environment 350
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Network T-Server ATT
Supported Operating Environment 351
Network T-Server GenSpec
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server GenSpec
Supported Operating Environment 353
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Network T-Server GenSpec
Supported Operating Environment 354
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1
Network T-Serverssupport Linux 5, 64-bit,in compatibility mode.
Linux Red Hat EnterpriseLinux 6 8.1+ T-Server support starts
with version 8.1.000.06.
Linux Red Hat EnterpriseLinux 7 8.1+
T-Server supportbeginning with version8.1.000.20.
Windows Windows Server 2008 8.0+OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Network T-Server GenSpec
Supported Operating Environment 355
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Network T-Server GenSpec
Supported Operating Environment 356
Network T-Server ISCP
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server ISCP
Supported Operating Environment 357
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
Product List Network T-Server ISCP
Supported Operating Environment 358
OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 8.0+
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Network T-Server ISCP
Supported Operating Environment 359
Prerequisites
No prerequisites at this time.
Product List Network T-Server ISCP
Supported Operating Environment 360
Network T-Server MCI
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server MCI
Supported Operating Environment 361
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Network T-Server MCI
Supported Operating Environment 362
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1+
Network T-Serverssupport Linux 5, 64-bit,in compatibility mode.
Linux Red Hat EnterpriseLinux 6 8.1+
Linux Red Hat EnterpriseLinux 7 8.1+
Linux Red Hat EnterpriseLinux 8 8.1+
Windows Windows Server 2008 8.0+OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List Network T-Server MCI
Supported Operating Environment 363
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Network T-Server MCI
Supported Operating Environment 364
Network T-Server NGSN
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server NGSN
Supported Operating Environment 365
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Network T-Server NGSN
Supported Operating Environment 366
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.0+
Network T-Serverssupport Linux 5, 64-bit,in compatibility mode.
Linux Red Hat EnterpriseLinux 7 8.1+ Starting with
8.1.000.12.Windows Windows Server 2008 8.0+
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
Product List Network T-Server NGSN
Supported Operating Environment 367
No IPV6 information for additional components at this time.
Prerequisites
Product List Network T-Server NGSN
Supported Operating Environment 368
Network T-Server SprintGeneral Information - Network T-Server SprintSupports TCP and X.25 for Solaris; X.25 only for Windows.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Network T-Server Sprint
Supported Operating Environment 369
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Product List Network T-Server Sprint
Supported Operating Environment 370
OS Family OS Release ConditionsSolaris SPARC Solaris SPARC 64-bit 10 8.0+Windows Windows Server 2008 8.0+
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Network T-Server Sprint
Supported Operating Environment 371
Prerequisites
No prerequisites at this time.
Product List Network T-Server Sprint
Supported Operating Environment 372
Orchestration Server
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Orchestration Server
Supported Operating Environment 373
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Orchestration Server
Supported Operating Environment 374
OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.4+ Starting with 8.1.400.74
Linux Oracle Linux 7 8.1.4+ Starting with8.1.400.86.
Linux Red Hat EnterpriseLinux 5 8.0.1 - 8.1.4 Discontinued as of
March 15, 2019.
Linux Red Hat EnterpriseLinux 6 8.1.4 - 8.1.400.98
Note the following:
• Starting with8.1.400.15
• Discontinued as ofFebruary 24, 2021.
Linux Red Hat EnterpriseLinux 7 8.1.4+
Note the following:• Support for RHEL 7
starting with 8.1.400.47• Support for RHEL 7.5
starting with 8.1.400.86• Support for RHEL 7.6
starting with 8.1.400.86• Support for RHEL 7.7
starting with 8.1.400.90
Linux Red Hat EnterpriseLinux 8 8.1.4+ Support for RHEL 8
starting with 8.1.400.94
Windows Windows Server 2008 8.0.1 - 8.1.4 Discontinued as of July15, 2020.
Windows Windows Server 2008 8.1.2 Starting with 8.1.200.20Windows Windows Server 2012 8.1.4+Windows Windows Server 2016 8.1.4+
Windows Windows Server 2019 8.1.4+ Starting with8.1.400.89.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Product List Orchestration Server
Supported Operating Environment 375
Supported Database/DB Clusters
Notes:
• ORS supports Cassandra 2.25 through 3.x.
Database Release Conditions/Limitations
Cassandra 2.2 8.1.4+ Cassandra 2.25 supportedstarting with 8.1.400.40.
Cassandra 3 8.1.4+ Cassandra 3.9 supported startingwith 8.1.400.51.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Orchestration Server.
Component Release Interface Conditions
Orchestration Server 8.1.1ManagementFrameworkConfiguration Server/Proxy
Product List Orchestration Server
Supported Operating Environment 376
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Orchestration Server.
Component Release Interface Conditions
Orchestration Server 8.1.1 Cassandra 2
Cassandra 2.1 issupported in 8.1.1.Cassandra 2.2.5 issupported in release8.1.400.40+.
Orchestration Server 8.1.1 Universal RoutingServer Core
Orchestration Server 8.1.1 Web Interface
Prerequisites
Notes:
• For Composer-generated applications that use .NET resources, you can use any versionof Microsoft IIS that is compatible with the Windows versions on which Composer issupported or any web server that supports Java Runtime Environment 1.7.0_0 or higher.For more information, see Deploying Composer Applications.
• For Orchestration Server, Genesys no longer requires any specific web applicationservers, and instead, you can use any web application server that conforms to theComposer requirements described at Application Server Requirement.
Product List Orchestration Server
Supported Operating Environment 377
Outbound Contact
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
CPD Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0+
Outbound Contact Server Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support only
Product List Outbound Contact
Supported Operating Environment 393
applies to Oracle Linux versions 5.x and later.• Outbound Contact Server Lite supports the same operating systems as Outbound
Contact Server.
OS Family Operating System Release Conditions
Linux CentOS Linux 7 8.1+ Starting with8.1.524.04.
Linux Red Hat EnterpriseLinux 7 8.1.5+
Note the following:
• 8.1.519.01 is the lastversion thatsupports 32-bit forthis operatingsystem.
• Supports Red HatEnterprise Linux64-bit 7 incompatibility mode.
Linux Red Hat EnterpriseLinux 8 8.1.5+ Starting with
8.1.530.03.Windows Windows Server 2016 8.1.509+
Windows Windows Server 2019 8.1.5+ Starting with8.1.527.07.
Outbound Contact User Interface SupportOS Family Operating System Release Conditions
Windows Windows 7 8.0
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Product List Outbound Contact
Supported Operating Environment 394
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• Outbound Contact Server Lite supports the same databases and Outbound ContactServer.
Database Release Conditions/LimitationsMS SQL Server 2016 8.1.508+ Starting with 8.1.508.14.
MS SQL Server 2016 Cluster 8.1.508+Starting with 8.1.508.14; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.
MS SQL Server 2019 8.1.5+ Starting with 8.1.527.07.MS SQL Server 2019 Cluster 8.1.5+ Starting with 8.1.527.07.Oracle 18c 8.1.5+ Starting with 8.1.523.03.Oracle 18c RAC 8.1.5+ Starting with 8.1.523.03.Oracle 19c 8.1.5+ Starting with 8.1.528.05.Oracle 19c RAC 8.1.5+ Starting with 8.1.528.05.PostgreSQL 10.10 8.1.5+ Starting with 8.1.524.04.PostgreSQL 11 8.1.5+ Starting with 8.1.529.06.PostgreSQL 12 8.1.5+ Starting with 8.1.530.03.PostgreSQL 13 8.1.5+ Starting with 8.1.530.03.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Outbound Contact
Supported Operating Environment 395
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Outbound Contact.
Component Release Interface Conditions
Outbound Contact 8.1ManagementFrameworkConfiguration Server/Proxy
Outbound Contact no direct interface Interaction ServerOutbound Contact no direct interface License ServerOutbound Contact no direct interface SIP Server/T-Server
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
CPD Server - Prerequisites
Product List Outbound Contact
Supported Operating Environment 396
CPD Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
CPD Server
Dialogic Boards Yes NoSupport information ispublished in GenesysSupported MediaInterfaces ReferenceManual
Product List Outbound Contact
Supported Operating Environment 397
Pulse Advisors (formerly PerformanceManagement Advisors)General Information - Pulse Advisors (formerly PMA)Pulse Advisors (formerly called Performance Management Advisors) includes Contact Center Advisor,Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, Advisors CiscoAdapter, and Contact Center Advisor-Mobile Edition.
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Starting with 8.5.2, Advisors Cisco Adapter and Contact Center Advisor - Mobile Edition(both the Android and iOS Clients) are discontinued.
Supported Operating Systems
Pulse Advisors Servers SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0.003+
Linux Red Hat EnterpriseLinux 6 8.5+
Linux Red Hat EnterpriseLinux 7 8.5.2+
Windows Windows Server 2012 8.5+
Support is 8.0+ forContact Center Advisor,Workforce Advisor,Frontline Advisor, AgentAdvisor, Advisors CiscoAdapter. Support from3.3+ for AdvisorsGenesys Adapter.
Windows Windows Server 2016 9.0+
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 398
OS Family Operating System Release ConditionsWindows Windows Server 2019 9.0+
Pulse Advisors User Interface SupportOS Family Operating System Release Conditions
Mobile Android 7 (Nougat) 9.0+
Mobile iOS 11 9.0+iOS 11.3 and 11.4supported by iPhoneonly
Windows Windows 10 8.5.2+
Windows Windows 7 8.1+
Support is 8.0+ forContact Center Advisor,Workforce Advisor,Frontline Advisor, AgentAdvisor, Advisors CiscoAdapter. Support from3.3+ for AdvisorsGenesys Adapter.
Windows Windows 8 8.1+
Windows Windows Server 2008 8.0+
Be aware of thefollowing:
• Google Chrome 49 isthe last version thatsupports WindowsServer 2008. As aresult, PulseAdvisors User'sInterface 9.0.002.03is not supported onthis OS with GoogleChrome, because itrequires GoogleChromes 66+. Allother supportedbrowsers are stillsupported on thisOS.
• Support is 8.0+ forContact CenterAdvisor, WorkforceAdvisor, FrontlineAdvisor, AgentAdvisor, AdvisorsCisco Adapter.
• Support from 3.3+for Advisors GenesysAdapter.
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 399
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
Pulse Advisors Apple Safari 9.0+ For mobile devices only
Pulse Advisors Firefox 9.0+ Firefox version 12.1+ formobile devices only
Pulse Advisors Firefox ESR 8.5.1+ Version 42+ for desktoponly
Pulse Advisors Google Chrome 8.5.1 - 9.0.001 Version 46+ for desktoponly
Pulse Advisors Google Chrome 9.0.002+ Version 66.0 and higher
Pulse Advisors Microsoft Edge 8.5.2+Microsoft Edge version41.16299.551.0 (onWindows 10 build 1709)for desktop only
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
• Starting with release 8.5.2, a separate Contact Center Advisor-Mobile Edition is no longerbeing developed. If you have questions. contact your Genesys representative.
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 400
Database Release Conditions/Limitations
MS SQL Server 2008 8.1.1
Contact Center Advisor-MobileEdition: Support is 8.1.1 forContact Center Advisor,Workforce Advisor, FrontlineAdvisor, Agent Advisor, AdvisorsCisco Adapter, Advisors GenesysAdapter, and Contact CenterAdvisor-Mobile Edition.
MS SQL Server 2008 8.1.1+ Support is for Pulse AdvisorsMS SQL Server 2012 8.5.1+ Support is for Pulse AdvisorsMS SQL Server 2012 Cluster 8.5.1+ Support is for Pulse AdvisorsMS SQL Server 2014 8.5.1+MS SQL Server 2014 Cluster 8.5.1+MS SQL Server 2016 8.5.2+MS SQL Server 2016 Cluster 8.5.2+MS SQL Server 2017 9.0.003+
Oracle 11g 8.1 - 8.5.1
Note the following: ContactCenter Advisor-Mobile Edition:Oracle 11g Release 2: Support is8.1+ for Contact Center Advisor,Workforce Advisor, FrontlineAdvisor, Agent Advisor, AdvisorsCisco Adapter, Advisors GenesysAdapter, and Contact CenterAdvisor-Mobile Edition. Oracle11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.5.1+
Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported.
Oracle 12c R1 RAC 8.5.1+
Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported
Oracle 12c R2 8.5.2+
Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on theSYS.DBMS_LOCK package. SCANis supported.
Oracle 12c R2 RAC 8.5.2+Note the following for 8.5.2+releases: One of the following isneeded: Oracle JServer or the"execute" privilege on the
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 401
Database Release Conditions/LimitationsSYS.DBMS_LOCK package. SCANis supported.
Oracle 18c 9.0.003+ SCAN is supportedOracle 18c RAC 9.0.003+ SCAN is supported.Oracle 19c 9.0.003+ SCAN is supported.Oracle 19c RAC 9.0.003+ SCAN is supported.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release numbers refer to Pulse Advisors.• When using numerical IPv6 addresses, enclose the literal in brackets.
Component Release Interface Conditions
Pulse Advisors 8.1ManagementFrameworkConfiguration Server/Proxy
Pulse Advisors no direct interface Interaction ServerPulse Advisors no direct interface License ServerPulse Advisors no direct interface SIP Server/T-Server
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 402
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Pulse Advisors - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Apache HTTP Serversecure and non-securemode - 2.4.x supportedstarting with 2.4.5
Yes No Release: 8.5.2+
Apache HTTP Serversecure and non-securemode - up to 2.4.xsupported
Yes No Release: 3.3 - 8.5.1
Apache Tomcat 8 No Yes Release: 8.5.2 -9.0.001
Apache Tomcat 9 No Yes Release: 9.0.002+
OpenJDK 8 Yes No
Release: 9.0.002+Either OpenJDK 8 orOracle Java 8Developer's Kit (JDK) issupported.
Oracle 11g Release 2JDBC Driver Yes No Release: All
Oracle Database 12cRelease 1 (12.1.0.2)JDBC Driver
Yes No
Release: 8.5.1+Supported usingojdbc7.jar as follows:Advisors Platformrelease 8.5.101.17+;Advisors GenesysAdapter release
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 403
Pulse Advisors - Prerequisites
8.5.101.17+; AdvisorsContact Center Advisor/Workforce Advisorrelease 8.5.101.15+;Advisors FrontlineAdvisor release8.5.101.17+
Oracle Database 12cRelease 2 (12.2.0.1)JDBC Driver
Yes NoRelease: 8.5.2+Supported usingojdbc8.jar starting withrelease 8.5.2.
Oracle Database 18c(18.3) JDBC Driver Yes No
Release: 9.0.003+Supported usingojdbc8.jar. Supportedonly with Java 11.
Oracle Java 11Developer's Kit (JDK)and OpenJDK 11
Yes No Release: 9.0.003+
Oracle Java 7Developer's Kit (JDK) Yes No
Release: 3.3 - 8.5.1Supported up to, andincluding, release 8.5.1.Open JDK is notsupported.
Oracle Java 8Developer's Kit (JDK) Yes No
Release: 8.5.2+Starting with 9.0.002,either Oracle Java 8Developer's Kit (JDK) orOpenJDK 8 aresupported.
Product List Pulse Advisors (formerly Performance Management Advisors)
Supported Operating Environment 404
Real-Time Metrics EngineGeneral Information - Real-Time Metrics EngineReal-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, OrchestrationServer Extension, and Outbound Contact Center Extensions.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Stat Server SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.5.1+ Starting with 8.5.110.14Linux Oracle Linux 7 8.5.1+ Starting with 8.5.112.04
Linux Red Hat EnterpriseLinux 7 8.5.1+
Note the following:
• RHEL 7 is supportedstarting with version8.5.107.15.
• RHEL 7.5 and higheris supported startingwith version8.5.110.20.
Linux Red Hat EnterpriseLinux 8 8.5.1+ Starting with 8.5.112.19
Windows Windows Server 2012 8.1.2+ In compatibility mode
Windows Windows Server 2012 8.5.0+ Starting with8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Starting with 8.5.108Windows Windows Server 2019 8.5.1+ Starting with 8.5.112.05
Product List Real-Time Metrics Engine
Supported Operating Environment 405
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Database Release Conditions/LimitationsMS SQL Server 2012 8.5.0+MS SQL Server 2012 Cluster 8.5+MS SQL Server 2016 8.5.1+ Starting with 8.5.112.10
MS SQL Server 2016 Cluster 8.5.1+
Starting with 8.5.112.10.AlwaysOn Cluster withsynchronous mirroring capabilityis supported. DB Server 8.1.301is required if accessing MSSQLServer/Cluster configured to useDB Server.
MS SQL Server 2017 8.5+ Starting with 8.5.112.07MS SQL Server 2019 8.5.1+ Starting with 8.5.112.14
MS SQL Server 2019 Cluster 8.5.1+
Starting with 8.5.112.16.AlwaysOn Cluster withsynchronous mirroring capabilityis supported. DB Server 8.1.301is required if accessing MSSQLServer/Cluster configured to useDB Server.
Oracle 18c 8.5+
Note the following:
• Starting with 8.5.112.07.• Supported by Stat Server
platforms (AIX, Linux, Solaris,Windows).
• Last Supported: 8.5.112.22
Oracle 18c RAC 8.5+
Note the following:
• Starting with 8.5.112.07.• Supports on Linux and
Windows.• Last Supported: 8.5.112.22
Oracle 19c 8.5.1+ Starting with 8.5.112.17.
Product List Real-Time Metrics Engine
Supported Operating Environment 406
Database Release Conditions/LimitationsSupports on Linux and Windows.
Oracle 19c RAC 8.5.1+ Starting with 8.5.112.17.Supports on Linux and Windows.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface ConditionsStat Server 8.1 Interaction Server
Stat Server 8.1ManagementFrameworkConfiguration Server/Proxy
Stat Server 8.1 SIP Server/T-ServerStat Server no direct interface License Server
IPV6 Support for Additional Interfaces
Component Release Interface ConditionsStat Server 8.1 CCPulse+Stat Server 8.1 Genesys Agent DesktopStat Server 8.1 Interaction Workspace
Stat Server 8.1 Outbound ContactServer
Stat Server 8.1 Platform SDK ClientStat Server 8.1 Pulse AdvisorsStat Server 8.1 Universal Routing
Product List Real-Time Metrics Engine
Supported Operating Environment 407
Component Release Interface ConditionsServer / OrchestrationServer
Stat Server 8.1 Web API Server
Prerequisites
Multi-Channel Routing Extensions - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No
Release: 8.1Supported as of May 15, 2019.
Red Hat OpenJDK11 asof April 16, 2021.
OpenJDK 8 Yes NoRelease: 8.1Supported as ofFebruary 28, 2019.
Oracle Java 8 Yes NoRelease: 8.5.1+Starting with8.5.101.07.
Orchestration Server Extension - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No Release: 8.1
Product List Real-Time Metrics Engine
Supported Operating Environment 408
Orchestration Server Extension - Prerequisites
Supported as of May 15, 2019.
Red Hat OpenJDK11 asof April 16, 2021.
OpenJDK 8 Yes NoRelease: 8.1Supported as ofFebruary 28, 2019.
Oracle Java 8 Yes NoRelease: 8.5.1+Starting with8.5.101.07.
Outbound Contact Center Extensions - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No
Release: 8.1Supported as of May 15, 2019.
Red Hat OpenJDK11 asof April 16, 2021.
OpenJDK 8 Yes NoRelease: 8.1Supported as ofFebruary 28, 2019.
Oracle Java 8 Yes NoRelease: 8.5.1+Starting with8.5.101.07.
Stat Server - Prerequisites
Product List Real-Time Metrics Engine
Supported Operating Environment 409
Stat Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes NoRelease: 8.5.1+Starting with8.5.110.18.
OpenJDK 11 Yes No
Release: 8.5.1+Starting with 8.5.112.04.
Red Hat OpenJDK11starting with 8.5.112.21.
Oracle Java 8 Yes NoRelease: 8.5.1+Starting with8.5.101.07.
Product List Real-Time Metrics Engine
Supported Operating Environment 410
Platform SDKGeneral Information - Platform SDKFor details about compatibility between Platform SDK protocols and specific Genesys Frameworkservers for each major Platform SDK release, refer to the Platform SDK Compatibility with GenesysFramework Components section of Platform SDK Deployment Guide.
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Platform SDK does not explicitly state support for web browsers, Server Virtualization orDesktop Virtualization platforms. If you are planning to use such a platform, pleasecheck that the operating system on which your Platform SDK application runs issupported, and that Platform SDK prerequisites are met. In case of any doubts, pleasecontact your Genesys account team or e-mail the virtualization support team.
General Information - Platform SDKFor details about compatibility between Platform SDK protocols and specific Genesys Frameworkservers for each major Platform SDK release, refer to the Platform SDK Compatibility with GenesysFramework Components section of Platform SDK Deployment Guide.
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Platform SDK does not explicitly state support for web browsers, Server Virtualization orDesktop Virtualization platforms. If you are planning to use such a platform, pleasecheck that the operating system on which your Platform SDK application runs issupported, and that Platform SDK prerequisites are met. In case of any doubts, pleasecontact your Genesys account team or e-mail the virtualization support team.
Product List Platform SDK
Supported Operating Environment 411
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Platform SDK
Supported Operating Environment 413
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1 - 8.5.3
No support for RHEL 5as of version 9.0 ofPSDK.
Linux Red Hat EnterpriseLinux 6 8.1.2+
Linux Red Hat EnterpriseLinux 7 8.5.1+
Windows Windows 10 8.5.201.04+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows 7 8.0.2+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows 8 8.1.3+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows Server 2008 8.0+Windows Windows Server 2008 8.1+Windows Windows Server 2012 8.1.2+Windows Windows Server 2016 9.0+
Windows Windows Server 2019 9.0+
Windows Server 2019support is requiredstarting from:
• Platform SDK for Java9.0.007.05
• Platform SDK for .Net9.0.006.05
OS Family OS Release Conditions
Product List Platform SDK
Supported Operating Environment 414
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Platform SDK
Supported Operating Environment 415
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1 - 8.5.3
No support for RHEL 5as of version 9.0 ofPSDK.
Linux Red Hat EnterpriseLinux 6 8.1.2+
Linux Red Hat EnterpriseLinux 7 8.5.1+
Windows Windows 10 8.5.201.04+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows 7 8.0.2+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows 8 8.1.3+
This operating system isonly supported for userinterfaceimplementations notserver implementations.
Windows Windows Server 2008 8.0+Windows Windows Server 2008 8.1+Windows Windows Server 2012 8.1.2+Windows Windows Server 2016 9.0+
Windows Windows Server 2019 9.0+
Windows Server 2019support is requiredstarting from:
• Platform SDK for Java9.0.007.05
• Platform SDK for .Net9.0.006.05
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Product List Platform SDK
Supported Operating Environment 416
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• Be aware that Java SE 5, 6, and 9 are no longer supported by Platform SDK.• Customers using Platform SDK 8.0 and 8.1.0 must upgrade to version 8.1.1 or higher
using a Genesys-supported Java version.• For details about compatibility between Platform SDK protocols and specific Genesys
servers for each major Platform SDK release, refer to Platform SDK Compatibility with
Product List Platform SDK
Supported Operating Environment 417
Genesys Framework Components.• Platform SDK for .NET has no dependency on third-party libraries.• Starting with release 9.0.005.02, Platform SDK for Java supports Netty 4 instead of Netty
3.
Platform SDK - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Library Dependencies
Netty No YesRelease: 8.1.3Platform SDK Java 8.1.3requiresnetty-3.6.5.Final.jar
Netty No YesRelease: 8.5.1Platform SDK Java 8.5.1:netty-3.9.4.Final.jar
Netty No YesRelease: 9.0Platform SDK Java 9.0requiresnetty-3.10.6.Final.jar
Netty No YesRelease: 8.1.2Platform SDK Java 8.1.2requiresnetty-3.5.11.Final.jar
Supported Versions
Java SE 7 Yes No Release: 8.1.1 - 8.5.2Java SE 8 Yes No Release: 8.5+Microsoft .NETFramework 3.5 Yes No Release: 8.0 - 8.5.2
Microsoft .NETFramework 4.5.2 Yes No Release: 8.1.2+
Microsoft .NETFramework 4.6 Yes No Release: 9.0+
Product List Platform SDK
Supported Operating Environment 418
Platform SDK - Prerequisites
Microsoft .NETFramework 4.7 Yes No Release: 9.0+
Microsoft .NETFramework 4.8 Yes No Release: 9.0.007+
Open JDK 11 Yes No Release: 9.0.004+
Product List Platform SDK
Supported Operating Environment 419
SIP Endpoint SDK
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
SIP Endpoint SDK for .NET SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5 - 9.0
This operating system isonly supported for userinterfaceimplementations, notserverimplementations.64-bitnative support startswith version 9.0.015.03.
Windows Windows 11 9.0+
This operating system isonly supported for userinterfaceimplementations, notserver implementations.
Windows Windows 7 8.1.2 - 9.0
This operating system isonly supported for userinterfaceimplementations, notserver implementations.
Windows Windows 8 8.1.2 - 9.0
This operating system isonly supported for userinterfaceimplementations, notserver implementations.
Windows Windows Server 2008 8.0 - 9.0
SIP Endpoint SDK for Mac OS SupportOS Family Operating System Release Conditions
Mac Mac OS X 10.0 8.1 Supports macOS version
Product List SIP Endpoint SDK
Supported Operating Environment 420
OS Family Operating System Release Conditions10.7.
Mac Mac OS X 10.0 9.0Supports macOSversions 10.11, 10.12,10.14, and 10.15.
Mac Mac OS X 11.0 9.0+Supports macOS 11.2(Big Sur). Apple M1processor is supportednatively.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
Product List SIP Endpoint SDK
Supported Operating Environment 421
No IPV6 information for additional components at this time.
Prerequisites
SIP Endpoint SDK - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Microsoft .NETFramework 4.0+ Yes No
.NET Framework 4.0+supported by SIPEndpoint SDK 8.5 and9.0
Product List SIP Endpoint SDK
Supported Operating Environment 422
SIP Feature ServerGeneral Information - SIP Feature ServerStarting with release 8.1.2, SIP Voicemail Server has been renamed to SIP Feature Server; All SIPFeature Server instances in a deployment must run exclusively on Linux or exclusively on Windows. Amixed environment is not supported.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
SIP Feature Server Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1.1+
Linux Red Hat EnterpriseLinux 6 8.1.2
Linux Red Hat EnterpriseLinux 7 8.1.202.03+
Product List SIP Feature Server
Supported Operating Environment 423
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 8 8.1.2+ Starting with 8.1.202.41
Windows Windows Server 2012 8.1.2 Feature Server release8.1.201.18 or later
Windows Windows Server 2012 8.1.2 Starting with 8.1.201.18Windows Windows Server 2016 8.1.202.03Windows Windows Server 2019 8.1.2+ Starting with 8.1.202.38
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface ConditionsSIP Feature Server 8.1.1 SIP ProxySIP Feature Server 8.1.1 SIP Server
SIP Feature Server no support SIP Feature Server There is no IPv6 supportfor Feature Server.
Product List SIP Feature Server
Supported Operating Environment 424
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
SIP Feature Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes NoRelease: 8.1+Starting with8.1.202.26.
Oracle Java 7 Runtime(JRE) Yes No Release: All
Oracle Java 8 Runtime(JRE) Yes No
Release: 8.1+Starting with8.1.202.00.
Product List SIP Feature Server
Supported Operating Environment 425
SIP ServerGeneral Information - SIP ServerSIP Server was formerly known as SIP Communication Server.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List SIP Server
Supported Operating Environment 426
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List SIP Server
Supported Operating Environment 427
OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.103.08
Linux Red Hat EnterpriseLinux 7 8.1.102
Linux Red Hat EnterpriseLinux 8 8.1.1+ Starting with
8.1.104.29.Windows Windows Server 2012 8.1.1+ Starting with 8.1.101.34Windows Windows Server 2016 8.1.1+ Starting with 8.1.102.95Windows Windows Server 2019 8.1.1 Starting with 8.1.103.98
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface ConditionsSIP Server 8.1.1 SIP ProxySIP Server 8.1.1 SIP Server
Product List SIP Server
Supported Operating Environment 428
Component Release Interface Conditions
SIP Server no support SIP Feature Server There is no IPv6 supportfor Feature Server.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List SIP Server
Supported Operating Environment 429
SIP Proxy
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List SIP Proxy
Supported Operating Environment 447
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• For Red Hat: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported
Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing andreproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
Product List SIP Proxy
Supported Operating Environment 448
OS Family OS Release ConditionsLinux CentOS Linux 7 8.1.1+ Starting with 8.1.100.74
Linux Red Hat EnterpriseLinux 7 8.1.1+ Starting with 8.1.100.59
Linux Red Hat EnterpriseLinux 8 8.1.1+ Starting with 8.1.100.88
Windows Windows Server 2012 8.1.1+ Starting with 8.1.100.46Windows Windows Server 2016 8.1.1+ Starting with 8.1.100.72Windows Windows Server 2019 8.1.1+ Starting with 8.1.100.85
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface ConditionsSIP Proxy 8.1.1 SIP ProxySIP Proxy 8.1.1 SIP Server
Product List SIP Proxy
Supported Operating Environment 449
Component Release Interface Conditions
SIP Proxy no support SIP Feature Server There is no IPv6 supportfor Feature Server.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List SIP Proxy
Supported Operating Environment 450
Solution Reporting (CCPulse+ and ContactCenter Analyzer)General Information - Solution Reporting (CCPulse+ and CC Analyzer)Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operatingenvironments information is applicable to both except as otherwise specified.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Reporting Servers Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
• Reporting Servers include Data Sourcer and ETL Runtime.
Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)
Supported Operating Environment 456
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.0.1
Linux Red Hat EnterpriseLinux 5 7.6+ 64-bit (not native)
Linux Red Hat EnterpriseLinux 6 8.0.1 32-bit application
running in 64-bit Linux
Linux Red Hat EnterpriseLinux 6 8.0.1 64-bit (not native)
Solaris SPARC Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6+Windows Windows Server 2012 8.1+
Solution Reporting CCPulse+ User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.1.100.21+Windows Windows 7 8.0+Windows Windows 8 8.0.200.14Windows Windows Server 2008 8.0+Windows Windows Server 2012 8.1.0+Windows Windows Server 2016 8.1.100.53+
Windows Windows Server 2019 8.1.1
Note the following:
• 64-bit native• Starting with
8.1.100.72
Solution Reporting Data Modeling Assistant/ETL Assistant User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.1.1+Data Modeling Assistantonly; ETL Assistantshould be run from DataMart server.
Windows Windows 7 8.1+
Windows Windows 8 8.1.1+Data Modeling Assistantonly; ETL Assistantshould be run from DataMart server.
Windows Windows Server 2008 7.6+Windows Windows Server 2012 8.1+
Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)
Supported Operating Environment 457
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsIBM DB2 9.7 7.6+MS SQL Server 2008 7.6+MS SQL Server 2012 8.1+
MS SQL Server 2016 8.1
Tested/supported by CCPulse+starting with 8.1.100.53;supported by CC Analyzer pertesting on ETL Runtime8.1.001.04, DMA 8.1.000.12, andData Sourcer 8.1.001.09
Oracle 11g 7.6+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 11g RAC 7.6+ Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.1Oracle 12c R1 RAC 8.1
Oracle 12c R2 RAC 8.1
Tested with the following CCAnalyzer components/versions:ETL Runtime 8.1.001.04, DMA8.1.000.12, and Data Sourcer8.1.001.09
Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)
Supported Operating Environment 458
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release numbers refer to Solution Reporting.
Component Release Interface Conditions
CCPulse+ 8.0.1+ManagementFrameworkConfiguration Server/Proxy
IPV6 Support for Additional Interfaces
Notes:
• Release numbers refer to Solution Reporting.
Component Release Interface ConditionsCCPulse+ 8.0.1+ Stat Server
Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)
Supported Operating Environment 459
Prerequisites
Solution Reporting - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
7.6.2 GenesysInteractive Insights BOEServer Windows English(United States)
No YesCrystal Reports uses thesame Business ObjectsEnterprise as GenesysInteractive Insights.
Oracle Java 7 or 8Runtime (JRE) Yes No
SAP Crystal Reports2011 No Yes
Crystal Reports uses thesame Business ObjectsEnterprise as GenesysInteractive Insights.
Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)
Supported Operating Environment 460
SpeechMiner
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
SpeechMiner Servers Support
Notes:
• SpeechMiner includes four server types: database, platform, indexer, and web. All servertypes support the same operating systems as listed in this table.
OS Family Operating System Release Conditions
Windows Windows Server 2008 8.0 - 8.5.5
Note the following:
• Discontinued supportas of 8.5.512.07
• For 8.5 - 8.5.512.06,R2 SP1; 64-bit native
• For 8.1, R2 SP1;64-bit native
• For 8.0, R2 SP1,64-bit native; x86,32-bit
Windows Windows Server 2012 8.1.0 64-bit nativeWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
Windows Windows Server 2012 8.5.3+ R2 is required; 64-bitnative
Windows Windows Server 2016 8.5.5+Supported starting with8.5.512.07. RequiresMicrosoft .NET
Product List SpeechMiner
Supported Operating Environment 461
OS Family Operating System Release ConditionsFramework 4.6.2 orhigher.
Windows Windows Server 2019 8.5.512+Supported starting with8.5.512.28. Requiresyou to upgrade toElasticsearch 7.16.3.
SpeechMiner SMART clients SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.5+ Support starting with8.5.512.
Windows Windows Server 2008 8.0 - 8.5.5
Note the following:
• Discontinuedsupports as of8.5.512.07
• For 8.5 - 8.5.512.06,R2 SP1; 64-bit native
• For 8.1 and 8.0, R2SP1; 64-bit native
Windows Windows Server 2012 8.1.0 64-bit nativeWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
Windows Windows Server 2016 8.5.5+ Supported starting with8.5.512.07.
Windows Windows Server 2019 8.5.512+ Supported starting with8.5.512.28.
SpeechMiner Users (web access) SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.5+Starting with 8.5.510;Professional; 64-bitCompatibility
Windows Windows Server 2008 8.0 - 8.5.5
Note the following:
• Discontinued as of8.5.512.07
• For 8.5 - 8.5.512.06,R2 SP1; 64-bit native
• For 8.1 and 8.0, R2SP1; 64-bit native
Windows Windows Server 2012 8.1.0 64-bit native
Product List SpeechMiner
Supported Operating Environment 462
OS Family Operating System Release ConditionsWindows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
Windows Windows Server 2016 8.5.5+
Supported starting with8.5.512.07. RequiresMicrosoft .NETFramework 4.6.2 orhigher.
Windows Windows Server 2019 8.5.512+ Supported starting with8.5.512.28.
Supported Browsers
Component Browser Release Conditions/Limitations
SpeechMiner Google Chrome 8.5.0+
On Windows only. Seethe SpeechMiner Users(web access) sectionunder SupportedOperating Systems forthe Windows versionsthat are supported forChrome.
SpeechMiner Microsoft EdgeChromium 8.5.512+ Starting with version
8.5.512.28
SpeechMiner Microsoft IE10 8.1.0
Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 10. Forversion 8.5.2 onwards,Microsoft IE 11 must beused.
SpeechMiner Microsoft IE10 8.5.0
Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 10. Forversion 8.5.2 onwards,
Product List SpeechMiner
Supported Operating Environment 463
Component Browser Release Conditions/Limitations
Microsoft IE 11 must beused.
SpeechMiner Microsoft IE11 8.5.2+
Version 11 is supported.See the SpeechMinerUsers (web access)section under SupportedOperating Systems forthe Windows versionsthat are supported forMicrosoft IE 11.
SpeechMiner Microsoft IE9 8.0.0
Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 9.
SpeechMiner Microsoft IE9 8.1.0
Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 9.
SpeechMiner Microsoft IE9 8.5.001
Microsoft no longerprovides securityupdates or technicalsupport for this versionof Internet Explorer. SeeOS Support forSpeechMiner Users (webaccess) for the Windowsversions that aresupported for IE 9.
Supported Database/DB Clusters
Notes:
Product List SpeechMiner
Supported Operating Environment 464
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• For MS SQL Server, Enterprise Edition is required for large deployments; StandardEdition is the minimum requirement for other deployments.
• SpeechMiner does not have official and documented support for the various HighAvailability (HA) modes provided by MS SQL Server (for example DB Cluster, SQL Alwayson Availability Groups (AAG), and Traditional Shared Disk Clustering (FCI)).
Database Release Conditions/Limitations
Elasticsearch 5.5 8.5.5+
Note the following: SupportsElasticsearch 5.5.0 from 8.5.511 -8.5.512.06; The files can befound here:elasticsearch-5.5.0.zip:https://www.elastic.co/downloads/past-releases/elasticsearch-5-5-0; forSpeechMiner, ES is supportedonly on Windows.
Elasticsearch 5.6 8.5.5+
Note the following: Elasticsearch5.6.16 is required; Supportedstarting with 8.5.512.07;Customers who upgrade to8.5.512.07 must upgrade toElasticsearch 5.6.16; The filescan be found here:https://www.elastic.co/downloads/past-releases/elasticsearch-5-6-16; forSpeechMiner, ES is supportedonly on Windows.
Elasticsearch 7.16 8.5.512+
Note the following: Elasticsearch7.16.3 is required; Supportedstarting with 8.5.512.28;Customers who upgrade to8.5.512.28 must upgrade toElasticsearch 7.16.3; The filescan be found here:https://www.elastic.co/downloads/past-releases/elasticsearch-7-16-3; forSpeechMiner, Elasticsearch issupported only on Windows.
MS SQL Server 2008 8.0 - 8.5.5 Note the following: Discontinuedsupport as of 8.5.512.07; With
Product List SpeechMiner
Supported Operating Environment 465
Database Release Conditions/LimitationsReporting Services (Enterpriseedition required for largeinstallations) (Only supportedwith R2 with SP3)
MS SQL Server 2012 8.1.0+With Reporting Services(Enterprise edition required forlarge installations) (Supportedwith SP4)
MS SQL Server 2014 8.5.5+Supported starting with 8.5.510on SP3 with Reporting Services(Enterprise edition required forlarge installations)
MS SQL Server 2014 8.5.503 - 8.5.509Supported on SP2 with ReportingServices (Enterprise editionrequired for large installations)
MS SQL Server 2016 8.5.5+
Supported, starting with8.5.512.07, on SP2 withReporting Services (Enterpriseedition required for largeinstallations)
MS SQL Server 2019 8.5.512+
Note the following: Supportedstarting with 8.5.512.28;Customers who upgrade to8.5.512.28 must upgrade toElasticsearch 7.16.3.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List SpeechMiner
Supported Operating Environment 466
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
SpeechMiner - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
.NET Core 2.0 Yes No Release: 8.5.511.00 -8.5.512.07
.NET Core 3.1.3 Yes No Release: 8.5.512+Starting with 8.5.512.10
Elasticsearch 5.5 Yes No
Release: 8.5.5+Note the following:
• SupportsElasticsearch 5.5.0from 8.5.511 -8.5.512.06.
• The files can befound here:elasticsearch-5.5.0.zip,https://www.elastic.co/downloads/past-releases/elasticsearch-5-5-0
• For SpeechMiner,Elasticsearch issupported only onWindows.
Elasticsearch 5.6 Yes Yes Release: 8.5.5+
Product List SpeechMiner
Supported Operating Environment 467
SpeechMiner - Prerequisites
Note the following:
• Elasticsearch 5.6.16is supported startingwith 8.5.512.07.
• The files can befound here:https://www.elastic.co/downloads/past-releases/elasticsearch-5-6-16;for SpeechMiner,Elasticsearch issupported only onWindows.
Elasticsearch 7.16 Yes No
Release: 8.5.512+Note the following:
• Elasticsearch 7.16.3is required.
• The files can befound here:https://www.elastic.co/downloads/past-releases/elasticsearch-7-16-3
• For SpeechMiner,Elasticsearch issupported only onWindows.
Microsoft .NETFramework 3.5 SP1 Yes No Release: 8.1.0
Microsoft .NETFramework 4.5.1 Yes No
Release: 8.5.2+The files can be foundhere:NDP451-KB2858728-x86-x64-AllOS-ENU.exehttps://www.microsoft.com/en-in/download/details.aspx?id=40779
Microsoft .NETFramework 4.6.2 Yes No
Release: 8.5.5+Supported starting with8.5.505 and required forWindows Server 2016. Thefiles can be found here:
Product List SpeechMiner
Supported Operating Environment 468
SpeechMiner - Prerequisites
NDP462-KB3151800-x86-x64-AllOS-ENU.exe
https://www.microsoft.com/en-us/download/details.aspx?id=53344
.NET 4.6.2 is requiredonly for systems withweb server, .NET 4.5.1can be used with all theother servers.
Microsoft .NETFramework 4.7.2 Yes No
Release: 8.5.5+Microsoft.NETFramework 4.7.2 isrequired for 8.5.510.xxHot Fix releases startingwith 8.5.510.30, and for8.5.512.xx Hot Fixreleases starting with8.5.512.10.
Microsoft Visual C++2013 RedistributablePackage
Yes No
Release: AllThe files can be foundhere:http://www.microsoft.com/en-us/download/details.aspx?id=40784
Microsoft Visual C++2015 RedistributablePackage
Yes No
Release: 8.5.512+Note the following:
• Starting with8.5.512.10
• Required on hostswhere indexer isinstalled.
• The files can befound here:https://www.microsoft.com/en-us/download/details.aspx?id=53840
SMTP server Yes No
Release: AllWith permissions tosend emails (used foremailing reports toSpeechMiner users).
Product List SpeechMiner
Supported Operating Environment 469
Stream Manager
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Stream Manager
Supported Operating Environment 470
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Stream Manager
Supported Operating Environment 471
OS Family OS Release Conditions
Red Hat Red Hat EnterpriseLinux 5 7.6
Solaris Solaris SPARC 64-bit 10 7.2+Windows Windows Server 2008 7.6
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Product List Stream Manager
Supported Operating Environment 472
T-Server Aastra MX-ONE
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server Aastra MX-ONE
Supported Operating Environment 474
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server Aastra MX-ONE
Supported Operating Environment 475
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 5 8.1+ Support starts with
version 8.1.000.05.
Linux Red Hat EnterpriseLinux 6 8.1+ Support starts with
version 8.1.003.02.
Linux Red Hat EnterpriseLinux 7 8.1+ Support starts with
version 8.1.003.02.Windows Windows Server 2008 8.0+
Windows Windows Server 2012 8.1 Support starts withversion 8.1.003.00.
Windows Windows Server 2016 8.1+ Support starts with8.1.004.01.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server Aastra MX-ONE
Supported Operating Environment 476
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server Aastra MX-ONE
Supported Operating Environment 477
T-Server Alcatel A4400/OXE
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server Alcatel A4400/OXE
Supported Operating Environment 478
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server Alcatel A4400/OXE
Supported Operating Environment 479
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+ Starting with 8.1.006.01
Linux Red Hat EnterpriseLinux 8 8.1+ Starting with 8.1.009.00
Windows Windows Server 2012 8.1+ Starting with 8.1.005.00Windows Windows Server 2016 8.1+ Starting with 8.1.007.00Windows Windows Server 2019 8.1+ Starting with 8.1.008.03
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server Alcatel A4400/OXE
Supported Operating Environment 480
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server Alcatel A4400/OXE
Supported Operating Environment 481
T-Server Avaya Communication Manager
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server Avaya Communication Manager
Supported Operating Environment 483
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server Avaya Communication Manager
Supported Operating Environment 484
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1 Starting with 8.1.010.30
Linux Red Hat EnterpriseLinux 8 8.1+ Starting with 8.1.502.03
Windows Windows Server 2012 8.1+ Starts with 8.1.001.50Windows Windows Server 2016 8.1 Starts with 8.1.010.40Windows Windows Server 2019 8.1+ Starts with 8.1.500.14
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server Avaya Communication Manager
Supported Operating Environment 485
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server Avaya Communication Manager
Supported Operating Environment 486
T-Server Avaya TSAPI
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server Avaya TSAPI
Supported Operating Environment 488
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
• Starting with 8.1.502.04 T-Server:• Has only 64-bit executables (no longer 32-bit)• No longer supports Windows Server 2012
Product List T-Server Avaya TSAPI
Supported Operating Environment 489
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+ Starting with 8.1.502.04
(64-bit)
Linux Red Hat EnterpriseLinux 8 8.1+ Starting with 8.1.502.04
(64-bit)
Windows Windows Server 2012 8.1+
Note the following:
• Starting with8.1.001.16. RequiresTSAPI SDK version6.3.3.
• Last supportedversion: 8.1.01x.xx
Windows Windows Server 2016 8.1+Starting with 8.1.010.14(32-bit) and 8.1.502.04(64-bit)
Windows Windows Server 2019 8.1+ Starting with 8.1.502.04(64-bit)
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List T-Server Avaya TSAPI
Supported Operating Environment 490
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server Avaya TSAPI
Supported Operating Environment 491
T-Server Cisco Unified CommunicationsManagerGeneral Information - T-Server Cisco Unified Communications ManagerT-Server Cisco Unified Communications Manager was previously known as T-Server CiscoCallManager.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 492
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 493
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1.2+ Starting with 8.1.202.34
Linux Red Hat EnterpriseLinux 8 8.1+ Starting with 8.1.501.50
Windows Windows Server 2012 8.1+ Starting with 8.1.201Windows Windows Server 2016 8.1+ Starting with 8.1.202Windows Windows Server 2019 8.1+ Starting with 8.1.501.33
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 494
• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.
Component Release Interface ConditionsT-Server Cisco UnifiedCommunicationsManager
8.1.0 License Server
T-Server Cisco UnifiedCommunicationsManager
8.1.0ManagementFrameworkConfiguration Server/Proxy
T-Server Cisco UnifiedCommunicationsManager
8.1.0 SIP Server/T-Server
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.
Component Release Interface ConditionsT-Server Cisco UnifiedCommunicationsManager
8.1.0 T-Lib Clients
T-Server Cisco UnifiedCommunicationsManager
no support CP4SM to StreamManager/MS
T-Server Cisco UnifiedCommunicationsManager
no supportJTAPI to Cisco UnifiedCommunicationsManager
Prerequisites
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 495
T-Server Cisco Unified Communications Manager - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Cisco UnifiedCommunicationsManager 10.5.1.10000-7with JTAPI version10.5(1.10000)-1
Yes No Release: All
Cisco UnifiedCommunicationsManager 11.5.1.10000-6with JTAPI version11.5(1.10000)-1
Yes No Release: All
Cisco UnifiedCommunicationsManager 12.0.1.21900-7with JTAPI version12.0(0.98000)-3
Yes No Release: 8.1.5+Starting with 8.1.501.33
Cisco UnifiedCommunicationsManager12.5.1.11900-146 withJTAPI version12.5(1.11900)-3
Yes No Release: 8.1.5+Starting with 8.1.501.33
Cisco UnifiedCommunicationsManager 7.1.2.22011-1with JTAPI7.1(2.10000)-8
Yes No Release: All
Cisco UnifiedCommunicationsManager 8.0.3.10000-8with JTAPI8.0(3.10000)-2
Yes No Release: All
Cisco UnifiedCommunicationsManager 8.5.1.10000-26with JTAPI8.5(1.10000)-1
Yes No Release: All
Cisco UnifiedCommunicationsManager 8.6.1.20000-1
Yes No Release: All
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 496
T-Server Cisco Unified Communications Manager - Prerequisites
with JTAPI8.6(1.10000)-1Cisco UnifiedCommunicationsManager 9.0.1.10000-37with JTAPI9.0(1.10000)-1
Yes No Release: All
Cisco UnifiedCommunicationsManager 9.1.1.20000-5with JTAPI9.1(1.10000)-2
Yes No Release: All
Cisco UnifiedCommunicationsManager ES10.0(1.12008-3) withJTAPI version10.0(1.10000)-2
Yes No Release: All
Cisco UnifiedCommunicationsManager ES9.1(2.12041-1) withJTAPI 9.1(2.12041)-1
Yes No Release: All
OpenJDK 8 Yes No Release: 8.1.5+Starting with 8.1.501.50
Oracle Java 5 Runtime(JRE) Yes No
Release: 8.0 - 8.1.1You can also use OracleJava 5 SDK.
Oracle Java 7 Runtime(JRE) Yes No
Release: 8.1.2+You can also use OracleJava 7 SDK.
Oracle Java 8 Runtime(JRE) Yes No
Release: 8.1.2+You can also use OracleJava 8 SDK.
Product List T-Server Cisco Unified Communications Manager
Supported Operating Environment 497
T-Server CSTA Connector
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server CSTA Connector
Supported Operating Environment 498
Notes:• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server CSTA Connector
Supported Operating Environment 499
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1.1+
Windows Windows Server 2012 8.1+ Support beginning with8.1.103.00.
Windows Windows Server 2016 8.1+ Support beginning withversion 8.1.109.00.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
Product List T-Server CSTA Connector
Supported Operating Environment 500
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server CSTA Connector
Supported Operating Environment 501
T-Server for Mitel MiVoice 5000
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server for Mitel MiVoice 5000
Supported Operating Environment 502
OS Family OS Release ConditionsLinux Red Hat Enterprise Linux 7 8.1+Windows Windows Server 2012 8.1+Windows Windows Server 2016 8.1+ Support starts with 8.1.001.01.
OS Family OS Release Conditions
Product List T-Server for Mitel MiVoice 5000
Supported Operating Environment 503
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server for Mitel MiVoice 5000
Supported Operating Environment 504
T-Server for NEC NEAC/APEX
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server for NEC NEAC/APEX
Supported Operating Environment 505
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List T-Server for NEC NEAC/APEX
Supported Operating Environment 506
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+ Support beginning with
version 8.1.010.02
Linux Red Hat EnterpriseLinux 8 8.1+ Support beginning with
version 8.1.500.02
Windows Windows Server 2012 8.1+ Support beginning withversion 8.1.001.08
Windows Windows Server 2016 8.1+ Support beginning withversion 8.1.010.02
Windows Windows Server 2019 8.1+ Support beginning withversion 8.1.010.05
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server for NEC NEAC/APEX
Supported Operating Environment 507
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server for NEC NEAC/APEX
Supported Operating Environment 508
T-Server for Nortel Communication Server2000/2100
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server for Nortel Communication Server 2000/2100
Supported Operating Environment 510
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC. TCP Communication flavor only.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later. TCP Communication flavor only.
Product List T-Server for Nortel Communication Server 2000/2100
Supported Operating Environment 511
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+
Support beginning withversion 8.1.002.08 (TCP/IP flavor only).
Windows Windows Server 2012 8.1+ Support beginning withversion 8.1.002.04.
Windows Windows Server 2016 8.1+ Support starts with8.1.002.08. TCP/IP only.
Windows Windows Server 2019 8.1+ Support starts with8.1.002.08 TCP/IP only.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server for Nortel Communication Server 2000/2100
Supported Operating Environment 512
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server for Nortel Communication Server 2000/2100
Supported Operating Environment 513
T-Server for Siemens HiPath 4000 CSTA III
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List T-Server for Siemens HiPath 4000 CSTA III
Supported Operating Environment 515
Notes:• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, and Solaris SPARC• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Windows Server bit support is described as follows:
• "64-bit native" refers to a 64-bit Operating System running the application in a 64-bit mode.• "64-bit Compatibility" refers to a x64-bit Operating System running the application in a 32-bit mode.• "x86 32-bit" refers to the application running in pure 32-bit mode.• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproductionof any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies toOracle Linux versions 5.x and later.
Product List T-Server for Siemens HiPath 4000 CSTA III
Supported Operating Environment 516
OS Family OS Release Conditions
Linux Red Hat EnterpriseLinux 7 8.1+ Starting with
8.1.001.02.
Linux Red Hat EnterpriseLinux 8 8.1+ Starting with
8.1.002.00.Windows Windows Server 2012 8.1.001+
Windows Windows Server 2016 8.1+ Starting with8.1.001.02.
Windows Windows Server 2019 8.1+ Starting with8.1.001.02.
OS Family OS Release Conditions
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
Product List T-Server for Siemens HiPath 4000 CSTA III
Supported Operating Environment 517
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List T-Server for Siemens HiPath 4000 CSTA III
Supported Operating Environment 518
UC ConnectorGeneral Information - UC ConnectorUC Connector is the Genesys server component that provides all functionality of Genesys Smart Link.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Genesys Lync Agent User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.0.3Windows Windows 7 8.0.3
UC Connector Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0Windows Windows Server 2012 8.0.3
Product List UC Connector
Supported Operating Environment 520
UC Connector User Interface Support
Notes:
• User Interface support information applies to Interaction Workspace Plug-in for Lync andGenesys Lync Agent.
OS Family Operating System Release ConditionsWindows Windows 10 8.0.3Windows Windows 7 8.0Windows Windows 8 8.0.3Windows Windows Server 2008 8.0Windows Windows Server 2012 8.0
Supported Browsers
Notes:
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only thebrowser is supported.
Component Browser Release Conditions/Limitations
UC Connector UserInterface Firefox ESR 8.0
Supported Database/DB Clusters
No DB information at this time.
Product List UC Connector
Supported Operating Environment 521
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
UC Connector - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
UC Connector
JDK 1.8.0.91+ Yes No
Product List UC Connector
Supported Operating Environment 522
Universal Contact ServerGeneral Information - Universal Contact ServerUniversal Contact Server is part of the eServices product line. For supported operating environmentinformation for eServices, see the eServices page page.
Important• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see DiscontinuedSupport.
• Please note the following:• Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous
with Universal Contact Server and Universal Contact Server Proxy.
Supported Operating Systems
Genesys Data Processing Server SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 9.0+ Starting with 9.0.001.02
Linux Oracle Linux 7 9.0+Coupled withUnbreakable EnterpriseKernel Release 4,starting with 9.0.001.02.
Linux Red Hat EnterpriseLinux 6 8.5+ Starting with 9.1.002.03
Linux Red Hat EnterpriseLinux 7 8.5+
Windows Windows Server 2008 8.5Windows Windows Server 2012 8.5+
Windows Windows Server 2016 9.0+ Starting with9.0.001.02.
Product List Universal Contact Server
Supported Operating Environment 523
Universal Contact Server (SQL version) SupportOS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.3 No longer supported by
UCS 8.5.3
AIX AIX Power PC 64-bit 6.1 8.0.1 - 8.5.2 No longer supported byUCS 8.5.2
Linux CentOS Linux 7 8.5.3+
Supports by thefollowing with thestarting version asindicated:
• Universal ContactServer 8.5.300.16
• Universal ContactServer Proxy8.5.300.01
Linux Oracle Linux 7 8.5.3+
Coupled withUnbreakable EnterpriseKernel Release 4, thisOS is supported by thefollowing componentswith the starting versionas indicated:
• Universal ContactServer 8.5.300.16
• Universal ContactServer Proxy8.5.300.01
Linux Red Hat EnterpriseLinux 5 8.1 - 8.5.2
Linux Red Hat EnterpriseLinux 6 8.1.4+
No more supported byUCS Proxy, starting fromversion 8.5.301.01.
Linux Red Hat EnterpriseLinux 7 8.5.3+
Supported by thefollowing:
• Universal ContactServer 8.5.300.05
• Universal ContactServer Proxy8.5.300.01
Linux Red Hat EnterpriseLinux 8 8.5.3
Supported for UCSstarting 8.5.300.43 andfor UCS Proxy, startingwith version 8.5.301.01.
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5 No longer supported by
Product List Universal Contact Server
Supported Operating Environment 524
OS Family Operating System Release ConditionsUCS 8.5.3.
Windows Windows Server 2008 8.1 - 8.5.2 Supports 64-bit native.Windows Windows Server 2012 8.5+Windows Windows Server 2016 8.5.3+ Supports 64-bit native.
Windows Windows Server 2019 8.5.3+ Starting with8.5.300.39.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Database Release Conditions/Limitations
IBM DB2 10 8.1.4 - 8.5.3 No longer supported by UCS8.5.3
IBM DB2 9.7 8.1.4 - 8.5.2 No longer supported by UCS8.5.2
MS SQL Server 2008 8.0.1 - 8.5.2MS SQL Server 2012 8.5MS SQL Server 2014 8.5.3 - 8.5.x
MS SQL Server 2014 Cluster 8.5.2 - 8.5.x Starting with 8.5.200.19.Supports AlwaysOn functionality.
MS SQL Server 2016 8.5.3 - 8.5.xMS SQL Server 2016 Cluster 8.5.3 - 8.5.x Supports AlwaysOn functionality.
MS SQL Server 2019 8.5.3 Starting with 8.5.300.41.Supports AlwaysOn functionality.
MS SQL Server 2019 Cluster 8.5.3 Starting with 8.5.300.41.Supports AlwaysOn functionality.
Oracle 11g 8.1 - 8.5 It is not supported by 8.1.3 but issupported from 8.1.4 onward.
Oracle 11g R2 RAC 8.1.4 - 8.5 SCAN is not supported.Oracle 11g RAC 8.0.3 - 8.5 SCAN is not supported.Oracle 12c R1 8.5
Oracle 12c R2 RAC 8.5 SCAN is not supported. Oracle12.2 reached End of Support on
Product List Universal Contact Server
Supported Operating Environment 525
Database Release Conditions/Limitations03/31/2022.
Oracle 18c 8.5.3+ Starting with 8.5.300.39.
Oracle 18c RAC 8.5.3+Starting with 8.5.300.39. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.
Oracle 19c 8.5.3+ Starting with 8.5.300.43
Oracle 19c RAC 8.5.3+Starting with 8.5.300.43. Supportincludes Transparent ApplicationFailover (TAF). SCAN is notsupported.
PostgreSQL 10 8.5.3+ PostgreSQL 10.16 supported from8.5.300.43
PostgreSQL 11 8.5.3+ PostgreSQL 11.11 supported from8.5.300.43
PostgreSQL 12 8.5.3+ PostgreSQL 12.6 supported from8.5.300.43
PostgreSQL 9.3 8.5.1 - 8.5.xPostgreSQL 9.4 8.5.1 - 8.5.x Clustering is not supported.PostgreSQL 9.6 8.5.3
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• This table applies to UCS 8.x and 9.x releases.
Product List Universal Contact Server
Supported Operating Environment 526
Component Release Interface Conditions
8.1.3+ Universal ContactServer
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Universal Contact Server - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 11 Yes No
Release: 8.5.3+Supported starting with8.5.300.39 for all UCS8.5-supported versionsof Windows, Red HatEnterprise Linux, andCentOS Linux.
Oracle Java 7Developer's Kit (JDK) Yes No Release: 8.1.3 - 8.5.2
Oracle Java 8Developer's Kit (JDK) Yes No Release: 8.5.3+
Product List Universal Contact Server
Supported Operating Environment 527
Universal RoutingGeneral Information - Universal RoutingUniversal Routing Server, Interaction Routing Designer, and Custom Server
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Custom Server SupportOS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.0.0+
Note the following:
• Starting with8.0.001.00
• Last supportedversion : 8.1.400.04
Linux Red Hat EnterpriseLinux 8 8.1.4+ Starting with
8.1.400.04.
Solaris Solaris SPARC 64-bit 10 8.0.0+
Note the following:
• Starting with8.0.001.00
• Last supportedversion : 8.1.400.04
Interaction Routing Designer User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.1.4
Product List Universal Routing
Supported Operating Environment 528
OS Family Operating System Release ConditionsWindows Windows 7 7.6.2+Windows Windows 8 8.1.400.10+Windows Windows Server 2008 7.6.2Windows Windows Server 2008 8.0.1
Windows Windows Server 2012 8.1.400.18+ Running in compatibilitymode.
Windows Windows Server 2019 8.1.4+ Starting with IRDversion 8.1.400.45.
Universal Routing Server SupportOS Family Operating System Release Conditions
Linux CentOS Linux 7 8.1.4+ Starting with8.1.400.45.
Universal Routing Server and Custom Server Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX Power PC AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1.1 - 8.1.400.75
Note the following:
• Includes POWER8.• Discontinued as of
February 18, 2021.
Linux Oracle Linux 7 8.1.4+Support starting fromURS 8.1.400.59 andCustom Server8.1.400.04
Product List Universal Routing
Supported Operating Environment 529
OS Family Operating System Release Conditions
Linux Red Hat EnterpriseLinux 6 8.1.3 - 8.1.400.75
Note the following:
• URS and CustomServer support RedHat Enterprise Linux6 64-bit natively.
• Discontinued as ofFebruary 18, 2021.
Linux Red Hat EnterpriseLinux 7 8.1.400.32+
Note the following:
• URS supports RHEL7.7 and 7.9 startingwith 8.1.400.63.
• URS supports RHEL7.6 starting with8.1.400.58.
• URS supports RHEL7.5 starting with8.1.400.56.
• Custom Serversupports RHEL 7.5,7.6, and 7.7 startingwith 8.1.400.04.
• Both URS andCustom Serversupport Red HatEnterprise Linux 7natively.
Linux Red Hat EnterpriseLinux 8 8.1.4 Starting with 8.1.400.76
Solaris SPARC Solaris SPARC 64-bit 10 7.2 - 8.1.400.75 Discontinued as ofFebruary 18, 2021.
Windows Windows Server 2008 7.6.2 - 8.1.4
Note the following:
• Only UniversalRouting Serversupports Windows2008 beginning withRelease 7.6.2.Custom Serversupports Windows2008 beginning withRelease 8.0.
• Discontinued as ofJuly, 27, 2020.
Windows Windows Server 2008 7.6.2+ Only Universal RoutingServer supports
Product List Universal Routing
Supported Operating Environment 530
OS Family Operating System Release ConditionsWindows 2008beginning with Release7.6.2. Custom Serversupports Windows 2008beginning with Release8.0.
Windows Windows Server 2008 8.1 - 8.1.4 Discontinued as of July,27, 2020.
Windows Windows Server 2012 8.1.4Windows Windows Server 2016 8.1.400.36
Windows Windows Server 2019 8.1.4+
Note the followingsupport:
• URS: Starting with8.1.400.64.
• Custom Server:Starting with8.1.400.04.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
Notes:
• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MSSQL, Oracle, and Sybase. Genesys supports Genesys products on the database patchlevels up to the latest currently available patch sets. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specificproduct.
• Only Interaction Routing Designer relies directly on a database. Universal Routing Serverrelies on DB Server. For DB Server support, see the Framework page.
Product List Universal Routing
Supported Operating Environment 531
Database Release Conditions/Limitations
IBM DB2 9.7 8.1.1 - 8.1.400.44 Discontinued as of February 25,2021.
MS SQL Server 2008 8.0 - 8.1.400.44 Discontinued as of February 25,2021.
MS SQL Server 2012 8.1.4MS SQL Server 2014 8.1.4+ Starting with IRD 8.1.400.25.
MS SQL Server 2014 Cluster 8.1.4+Starting with IRD 8.1.400.25; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.
MS SQL Server 2016 8.1.4+ Starting with IRD 8.1.400.25.
MS SQL Server 2016 Cluster 8.1.4+Starting with IRD 8.1.400.25; alsosupports AlwaysOn Cluster withSynchronous Mirroring capability.
MS SQL Server 2017 8.1.4+ Starting with IRD 8.1.400.30MS SQL Server 2019 8.1.4+ Starting with IRD 8.1.400.39.
Oracle 11g 8.0 - 8.1.400.44Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofFebruary 25, 2021.
Oracle 11g RAC 8.1.1 - 8.1.400.44Oracle 11g Rel 1 and Rel 2 aresupported. Discontinued as ofFebruary 25, 2021.
Oracle 12c R1 8.1.400.25Oracle 12c R1 RAC 8.1.400.23Oracle 12c R2 8.1.4+ Starting with IRD 8.1.400.30Oracle 12c R2 RAC 8.1.4+ Starting with IRD 8.1.400.30Oracle 18c 8.1.4+ Starting with IRD 8.1.400.35.Oracle 18c RAC 8.1.4+ Starting with IRD 8.1.400.35.Oracle 19c 8.1.4+ Starting with IRD 8.1.400.39.Oracle 19c RAC 8.1.4+ Starting with IRD 8.1.400.39.PostgreSQL 10 8.1.4+ Starting with IRD 8.1.400.30PostgreSQL 14 8.1.4+ Starting with IRD 8.1.400.49.
PostgreSQL 9 8.1.400.18 - 8.1.400.44 Discontinued as of February 25,2021.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Universal Routing
Supported Operating Environment 532
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Universal Routing.
Component Release Interface Conditions
Custom Server 8.1ManagementFrameworkConfiguration Server/Proxy
Interaction RoutingDesigner 8.0.1
ManagementFrameworkConfiguration Server/Proxy
Universal RoutingServer 8.1 Interaction Server
Universal RoutingServer 8.1 License Server
Universal RoutingServer 8.1
ManagementFrameworkConfiguration Server/Proxy
Universal RoutingServer 8.1 SIP Server/T-Server
IPV6 Support for Additional Interfaces
Notes:
• Release Support numbers refer to Universal Routing.
Component Release Interface Conditions
Custom Server 8.1 Universal RoutingServer Core
Product List Universal Routing
Supported Operating Environment 533
Component Release Interface ConditionsUniversal RoutingServer 8.1 Custom Server
Universal RoutingServer 8.1 Load Distribution Server
Universal RoutingServer 8.1 Orchestration Server
Universal RoutingServer 8.1 Stat Server
Universal RoutingServer 8.1 Web Interface
Prerequisites
Notes:
• There are no prerequisites identified for Universal Routing.
Product List Universal Routing
Supported Operating Environment 534
Voice Treatment OptionGeneral Information - Voice Treatment OptionPlease contact Genesys Customer Care for information about this product.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
No OS information at this time.
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
Product List Voice Treatment Option
Supported Operating Environment 567
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Product List Voice Treatment Option
Supported Operating Environment 568
Web Services and Applications
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Web Services and Applications
Supported Operating Environment 569
Notes:• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction ofany issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to OracleLinux versions 5.x and later.
Product List Web Services and Applications
Supported Operating Environment 570
OS Family OS Release Conditions
Linux CentOS Linux 7 8.5.2 Supported starting with8.5.202.63.
Linux Red Hat EnterpriseLinux 6 8.5.2
Linux Red Hat EnterpriseLinux 7 8.5.2 Supported starting with
8.5.201.61.OS Family OS Release Conditions
Supported Browsers
Notes:
• This table combines OS/Browser support for these Applications: Workspace Web Editionand Gplus Adapter for Salesforce.
Browser Related OperatingSystem Genesys Release Conditions/
Limitations
Firefox ESR , Windows 10, Windows 7,Windows 8 8.5.2
Supported on version45+
Google Chrome , Windows 10, Windows 7,Windows 8 8.5.2
Supported on version67+
Microsoft Edge Windows 10 8.5.2
Microsoft IE Windows 10, Windows 7,Windows 8 8.5.2 Supported on version 11
Supported Database/DB Clusters
Product List Web Services and Applications
Supported Operating Environment 571
Database Release Conditions/LimitationsCassandra 1 8.5.2Cassandra 2 8.5.201.41
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
No IPV6 information for common interfaces at this time.
IPV6 Support for Additional Interfaces
No IPV6 information for additional components at this time.
Prerequisites
Genesys Web Services and Applications - Prerequisites
Product List Web Services and Applications
Supported Operating Environment 572
Genesys Web Services and Applications - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
OpenJDK 8 Yes NoRelease: 8.5Starting with8.5.202.69.
Supported Versions
Elasticsearch Yes No
Release: AllGenesys recommendsusing the latest stable1.x version ofElasticsearch
Java 8 Yes No Release: 8.5.201.29
Jetty 9.2 No YesRelease: AllJetty 9.2 embedded inWeb Services (no needto deploy separately)
Product List Web Services and Applications
Supported Operating Environment 573
Workforce Management
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
WFM Back-end Components Support
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
OS Family Operating System Release ConditionsWindows Windows Server 2008 8.0 - 8.5.1Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5.2+ Starting with8.5.210.01.
Windows Windows Server 2019 8.5.2+
Starting with thefollowing:
• WFM Server8.5.217.01 b1
• WFM Builder8.5.217.00 b2
• WFM Daemon8.5.218.00 b1
• WFM DataAggregator8.5.217.01 b2
Product List Workforce Management
Supported Operating Environment 574
WFM GUI/Configuration & Database Utilities I User Interface Support
Notes:
• 8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on bothx32- and x64-bit versions.
• 8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utilitywill only run on x64-bit versions.
OS Family Operating System Release Conditions
Windows Windows 10 8.5.203 WFM Database UtilityOnly
Windows Windows 8 8.5.100 - 8.5.101Compatible, nativemode on WFM Web andWFM Database Utilityonly.
Windows Windows Server 2008 8.0 - 8.5.1
Windows Windows Server 2012 8.5.1+ WFM Database UtilityOnly
Windows Windows Server 2016 8.5.2+WFM Database Utilityonly, starting with8.5.210.
Windows Windows Server 2019 8.5.2+ Starting with WFM DBUtility 8.5.218.07 b4
WFM Web Agent User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.2+ Starting with 8.5.203.Windows Windows 7 8.1 - 8.5.0Windows Windows 8 8.5.1 - 8.5.202
WFM Web Server Components Support
Notes:
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x andGenesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,and Solaris SPARC.
Product List Workforce Management
Supported Operating Environment 575
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linuxdistribution is 100% compatible with a Genesys-supported Red Hat distribution, and thatthe Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support OracleLinux based on testing and reproduction of any issues in the equivalent Red Hat Linuxversion; no investigation or testing will be performed on Oracle Linux itself. Support onlyapplies to Oracle Linux versions 5.x and later.
OS Family Operating System Release Conditions
AIX AIX Power PC 64-bit (AIX5L for POWER) 7.1 8.1 - 8.5.1
Linux Red Hat EnterpriseLinux 6 8.1.1
Linux Red Hat EnterpriseLinux 7 8.1.1+
Solaris Solaris SPARC 64-bit 10 7.2 - 8.5.212Windows Windows 7 8.1 - 8.1.2
Windows Windows Server 2008 8.0 - 8.5.1 Latest supportedversion 8.5.101
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5.2+ Starting with8.5.210.02.
Windows Windows Server 2019 8.5.2+ WFM Web, starting with8.5.218.39
WFM Web Supervisor User Interface SupportOS Family Operating System Release Conditions
Windows Windows 10 8.5.2+ Starting with 8.5.203.Windows Windows 7 8.1 - 8.5.0Windows Windows 8 8.5.1 - 8.5.202
Supported Browsers
Product List Workforce Management
Supported Operating Environment 576
Component Browser Release Conditions/Limitations
WFM Web Agent UserInterface Firefox ESR 8.5.1 Version 31
WFM Web Agent UserInterface Firefox ESR 8.5.2+
Note the following:
• Version 38 issupported
• Version 60.4 issupported, startingwith 8.5.214
WFM Web Agent UserInterface Google Chrome 8.1.3+ Version 35+
WFM Web Agent UserInterface Microsoft Edge 8.5.2+
Starting with8.5.217.13, version84.0.552.40+ issupported. Note: AgentUI (Classic) is notsupported.
WFM Web Agent UserInterface Microsoft IE 8.5.0+
Version 11. Note: Thereis a known issue withthe new (ARK) WFMWeb Agent interfacewhen using IE 11.0.40and WFM Web8.5.205.09. Please use adifferent version of IE,use a different browseraltogether (e.g., Chromeor Firefox), use the“classic” view of WFMWeb Agent or upgradeto WFM Web 8.5.206.09(the issue is fixed in thatrelease).
WFM Web SupervisorUser Interface Firefox ESR 8.5.1 Version 31
WFM Web SupervisorUser Interface Firefox ESR 8.5.2 Version 60.4
WFM Web SupervisorUser Interface Google Chrome 8.1.3 - 8.5.0
WFM Web Supervisorwill no longer work withChrome 44 and aboveas those versions nolonger support Javaplug-ins. Customersrunning WFM WebSupervisor on Chrome44 or above will need tochange their browser toIE or Firefox.
WFM Web Supervisor Microsoft Edge 8.5.2+ Note the following:
Product List Workforce Management
Supported Operating Environment 577
Component Browser Release Conditions/Limitations
User Interface
• WFM Web forSupervisors alsosupports and runs inEdge IE mode. Seethe followingMicrosoft Edgefunctionality:https://docs.microsoft.com/en-us/deployedge/edge-ie-mode
• Starting with8.5.217.13, version84.0.552.40+ issupported.
WFM Web SupervisorUser Interface Microsoft IE 8.5.0+ Version 11
WFM Web SupervisorUser Interface (newForecast module only)
Firefox ESR 8.5.2+Starting with 8.5.214,version 60.5+ issupported.
WFM Web SupervisorUser Interface (newForecast module only)
Google Chrome 8.5.2+Starting with 8.5.214,version 73+ issupported
WFM Web SupervisorUser Interface (newForecast module only)
Microsoft Edge 8.5.2+Starting with8.5.217.13, version84.0.552.40+ issupported.
Supported Database/DB Clusters
Notes:
• For Microsoft products with sub-versions such as R1/R2, all versions are supportedexcept as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latestcurrently available patch sets.
Database Release Conditions/LimitationsIBM DB2 10 8.1.3 - 8.5.1
Product List Workforce Management
Supported Operating Environment 578
Database Release Conditions/LimitationsIBM DB2 9.7 8.1.0 - 8.1.2
MS SQL Server 2008 8.0 - 8.5.216
Note the following:
• Latest supported versions forthese WFM components:• WFM Database Utility
8.5.216.01• WFM Server 8.5.216.08• WFM Data Aggregator
8.5.216.08
• To support MS SQL DBreplication functionality, theminimum required version isMSL SQL Server 2008 R2Enterprise Edition.
MS SQL Server 2012 8.1.3+
MS SQL Server 2012 Cluster 8.5.1+Also supports AlwaysOn Clusterwith Synchronous Mirroringcapability in 8.5.1 and laterversions
MS SQL Server 2014 8.5.1 - 8.5.214
Latest supported versions ofthese WFM components:
• WFM Database Utility8.5.214.01
• WFM Server 8.5.214.10• WFM Data Aggregator
8.5.214.06
MS SQL Server 2014 Cluster 8.5.200 - 8.5.214
Note the following:
• Starting with 8.5.207; alsosupports AlwaysOn Clusterwith Synchronous Mirroringcapability.
• Latest supported versions ofthese WFM components:• WFM Database Utility
8.5.214.01• WFM Server 8.5.214.10• WFM Data Aggregator
8.5.214.06
MS SQL Server 2016 8.5.210 - 8.5.218 Note the following:
Product List Workforce Management
Supported Operating Environment 579
Database Release Conditions/Limitations
• Latest supported versions ofthese WFM components:• WFM Database Utility
8.5.214.01• WFM Server 8.5.214.10• WFM Data Aggregator
8.5.214.06
MS SQL Server 2016 Cluster 8.5.210 - 8.5.218
Note the following:
• Latest supported versions ofthese WFM components:• WFM Database Utility
8.5.214.01• WFM Server 8.5.214.10• WFM Data Aggregator
8.5.214.06<
• Also supports AlwaysOnCluster with SynchronousMirroring capability.
MS SQL Server 2019 8.5.2+
Starting with following versions:
• WFM Data Aggregator8.5.217.01 b2
• WFM Database Utility8.5.218.07 b4
• WFM Server 8.5.217.01 b1
Oracle 11g 8.0 - 8.5.218
Note the following:
• Latest supported versions ofthese WFM components:• WFM Database Utility
8.5.218.01• WFM Server 8.5.218.04• WFM Data Aggregator
8.5.217.01
• Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 11g RAC 8.0 - 8.5.218 Note the following:
Product List Workforce Management
Supported Operating Environment 580
Database Release Conditions/Limitations
• Latest versions of these WFMcomponents:• WFM Database Utility
8.5.218.01• WFM Server 8.5.218.04• WFM Data Aggregator
8.5.217.01
• Oracle 11g Rel 1 and Rel 2 aresupported.
Oracle 12c R1 8.5.1 - 8.5.218
Latest versions of these WFMcomponents:
• WFM Database Utility8.5.218.01
• WFM Server 8.5.218.00• WFM Data Aggregator
8.5.217.01
Oracle 12c R1 RAC 8.5.204 - 8.5.218
Note the following:
• Latest supported versions forthese WFM components:• WFM Database Utility
8.5.218.01• WFM Server 8.5.218.00• WFM Data Aggregator
8.5.217.01
• Oracle 12c RAC withDataguard is supported
Oracle 12c R2 8.5.214 - 8.5.218
Note the following:
• Latest supported version ofthese WFM components:• WFM Database Utility
8.5.218.01• WFM Server 8.5.218.00• WFM Data Aggregator
8.5.217.01
• Oracle 12c R2 RAC withDataguard is supported.
Product List Workforce Management
Supported Operating Environment 581
Database Release Conditions/Limitations
Oracle 12c R2 RAC 8.5.214 - 8.5.218
Latest supported versions ofWFM components:
• WFM Database Utility8.5.218.01
• WFM Server 8.5.218.00• WFM Data Aggregator
8.5.217.01
Oracle 18c 8.5.2+ Starting with 8.5.214Oracle 18c RAC 8.5.2+ Starting with 8.5.214Oracle 19c 8.5.2+ Starting with 8.5.214Oracle 19c RAC 8.5.2+ Starting with 8.5.214
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Workforce Management.
Component Release Interface Conditions
Workforce Management 8.1+ManagementFrameworkConfiguration Server/Proxy
Workforce Management no direct interface Interaction ServerWorkforce Management no direct interface License ServerWorkforce Management no direct interface SIP Server/T-Server
Product List Workforce Management
Supported Operating Environment 582
IPV6 Support for Additional Interfaces
Notes:
• In the Interface column: (C) stands for Client and (S) stands for Server• Release Support numbers refer to Workforce Management.
Component Release Interface Conditions
Workforce Management 8.1+WFM Builder (C) –Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Builder (C) – WFMServer (S)
Workforce Management 8.1+WFM ConfigurationUtility (C) – WFM Server(S)
Workforce Management 8.1+WFM Daemon (C) –Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Daemon (C) – WFMServer (S)
Workforce Management 8.1+WFM Data Aggregator(C) – ConfigurationServer/Proxy (S)
Workforce Management 8.1+ WFM Data Aggregator(C) – Stat Server (S)
Workforce Management 8.1+ WFM Data Aggregator(C) – WFM Server (S)
Workforce Management 8.1+WFM Server (C) –Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Server (C) –Message Server (S)
Workforce Management 8.1+ WFM Server (C) – WFMBuilder (S)
Workforce Management 8.1+ WFM Server (C) – WFMServer (S)
Workforce Management 8.1+WFM Web (C) –Configuration Server/Proxy (S)
Workforce Management 8.1+ WFM Web (C) – WFMBuilder (S)
Product List Workforce Management
Supported Operating Environment 583
Component Release Interface Conditions
Workforce Management 8.1+ WFM Web (C) – WFMData Aggregator (S)
Workforce Management 8.1+ WFM Web (C) – WFMServer (S)
Workforce Management no support WFM Builder (C) –Message Server (S)
Workforce Management no support WFM Daemon (C) –Message Server (S)
Workforce Management no support WFM Data Aggregator(C) – Message Server (S)
Workforce Management no support WFM Web (C) – MessageServer (S)
Prerequisites
Notes:
• If OpenJDK11 is the preferred choice for your environment, take note that the GenesysWFM solution was tested by the quality assurance team with Oracle OpenJDK 11 only.Other vendor's builds of OpenJDK 11 potentially might not work properly. Therefore,Genesys recommends Oracle OpenJDK 11 to ensure the product functions properly.
Workforce Management - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Third-Party Component Prerequisites
Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB
Yes No
Release: 8.1.0This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM servers
Product List Workforce Management
Supported Operating Environment 584
Workforce Management - Prerequisites
require the 64-bit OracleClient.
WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents
Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB
Yes No
Release: 8.5.0This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.
WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents
Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB
Yes No
Release: 8.1.1This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.
WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents
Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB
Yes No
Release: 8.1.2This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit Oracle
Product List Workforce Management
Supported Operating Environment 585
Workforce Management - Prerequisites
Client.
WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents
Oracle Client 11 (latest)with Oracle NET andOracle Provider for OLEDB
Yes No
Release: 8.1.3This is installationrequirements for an Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.
WFM Database Utilityand/or WFMConfiguration Utility are32-bit applications andtherefore 32-bit OracleClient needs to beinstalled on the host(s)that are running thesecomponents
Oracle Client 11 or 12(latest) with Oracle NETand Oracle Provider forOLE DB
Yes No
Release: 8.5.2This is installationrequirements for Oracledatabase. Also, 64-bitWFM servers require the64-bit Oracle Client
Oracle Client 11 or 12(latest) with Oracle NETand Oracle Provider forOLE DB
Yes No
Release: 8.5.1This is the installationrequirements for the Oracledatabase. Be aware of thefollowing: 64-bit WFM serversrequire the 64-bit OracleClient.
WFM Database Utility isa 32-bit applicationsand therefore 32-bitOracle Client needs tobe installed on thehost(s) that are runningthis component
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.1.1
Product List Workforce Management
Supported Operating Environment 586
Workforce Management - Prerequisites
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.1.3
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.5.0
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.1.0
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.5.1
WFM Database Utility:.NET Framework 2.0+ Yes No Release: 8.1.2
WFM Web Server:Apache Tomcat 5.5 / 6.0/ 7.0 (with Sun Java JDK5 starting with update 1or Java JDK 6) or IBMWebSphere 6.1 / 7.0
Yes No Release: 8.1.0
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Yes No Release: 8.1.1
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Yes No Release: 8.1.2
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Yes No Release: 8.1.3
WFM Web Server:Apache Tomcat 6.0, 7.0(with Sun's Java JDK 6 or7)
Yes No Release: 8.5.0
WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)
Yes No Release: 8.5.1
WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)
Yes No Release: 8.5.2
WFM Web Server:Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK7, JDK 8, or JDK 10)
Yes No
Release: 8.5.211To deploy WFM Web Serverwith Java 10, minimumversions required for Tomcat 8are 8.5 and 8.0.
Product List Workforce Management
Supported Operating Environment 587
Workforce Management - Prerequisites
NOTE: Tomcat 8.0 issupported up to WFMWeb version 8.5.211.02.
WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle JDK 8 orJDK 10)
Yes No
Release: 8.5.212To deploy WFM WebServer with Java 10minimum versionsrequired for Tomcat 8are 8.5.
WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle Java 8Developer's Kit (JDK),Oracle Java 11Developer's Kit (JDK), orOpenJDK 11)
Yes No
Release: 8.5.214To deploy WFM WebServer with Java 11, theminimum versionsrequired for Tomcat 8are 8.5.
WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle Java 8Developer's Kit (JDK),Oracle Java 11Developer's Kit (JDK), orOpenJDK 11)
Yes No
Release: 8.5.215To deploy WFM WebServer with Java 11, theminimum versionsrequired for Tomcat are8.5.50 and 9.0.30.
WFM Web Server: IBMWebSphere 7.0 / 8.0 Yes No Release: 8.5.0
WFM Web Supervisors:Oracle JRE 7 or JRE 8 Yes No Release: 8.5.1
WFM Web Supervisors:Oracle JRE 7 or JRE 8 Yes No Release: 8.5.2
WFM Web Supervisors:Oracle JRE 7, JRE 8, JRE9, or JRE 10
Yes No Release: 8.5.211.00
WFM Web Supervisors:Oracle JRE 8, JRE 11, orOpenJDKJRE 11
Yes No Release: 8.5.214+
WFM Web Supervisors:Sun Java JRE 6 startingwith update 12
Yes No Release: 8.1.0
WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Yes No Release: 8.1.2
WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Yes No Release: 8.1.3
WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Yes No Release: 8.5.0
Product List Workforce Management
Supported Operating Environment 588
Workforce Management - Prerequisites
WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Yes No Release: 8.1.1
Product List Workforce Management
Supported Operating Environment 589
Workspace Desktop EditionGeneral Information - Workspace Desktop EditionThis product was called Interaction Workspace prior to release 8.5.0
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Workspace Desktop Edition
Supported Operating Environment 590
OS Family OS Release Conditions
Windows Windows 10 8.1+
Application running in 32-bitcompatibility mode on 64-bit OS.Note the following:
• For Workspace Desktop Edition8.5, support starts with8.5.112.08. Windows 10 is notsupported from 8.5.100.05through 8.5.111.21.
• For Interaction Workspace 8.1,support starts with 8.1.401.69.
Windows Windows 11 8.5+Application running in 32-bitcompatibility mode on 64-bit OS.Support starts with 8.5.153.05.
Windows Windows 8 8.1+Application running in 32-bitcompatibility mode on 64-bit OS.Supported in release 8.1.401.
Windows Windows Server 2012 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.
Windows Windows Server 2016 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.
Windows Windows Server 2019 8.5Application running in 32-bitcompatibility mode on 64-bit OS.Support starts with 8.5.137.06.
OS Family OS Release Conditions
Product List Workspace Desktop Edition
Supported Operating Environment 591
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Component Release Interface ConditionsWorkspace DesktopEdition 8.5 Interaction Server
Workspace DesktopEdition 8.5
ManagementFrameworkConfiguration Server/Proxy
Workspace DesktopEdition 8.5 SIP Server/T-Server
Workspace DesktopEdition 8.5 Stat Server
Product List Workspace Desktop Edition
Supported Operating Environment 592
IPV6 Support for Additional Interfaces
Component Release Interface ConditionsWorkspace DesktopEdition 8.5 Chat Server
Workspace DesktopEdition 8.5 Universal Contact
Server/Proxy
Prerequisites
Workspace Desktop Edition - Prerequisites
Third-PartyComponent
Prerequisites
Acquired byCustomer Provided by Genesys Conditions/
Limitations
Agent Workstation Runtime Prerequisites
Microsoft .NETFramework 3.5 SP1 Yes No Release: 8.0-8.1.4
Microsoft .NETFramework 4 (4.5+) Yes No Release: 8.5+
Agent Workstation–Centralized Deployment Prerequisites
Microsoft InternetExplorer (IE11+) orFirefox ESR or GoogleChrome
Yes No
Release: 8.0-8.1.4Google Chrome andFirefox require anextension like Meta4ClickOnce Launcher orFxClickOnce forimproved userexperience.
Microsoft InternetExplorer (IE11+) orFirefox ESR or GoogleChrome or MicrosoftEdge
Yes No
Release: 8.5+Google Chrome andFirefox require anextension like Meta4ClickOnce Launcher or
Product List Workspace Desktop Edition
Supported Operating Environment 593
Workspace Desktop Edition - Prerequisites
FxClickOnce forimproved userexperience.
Centralized Deployment Server (ClickOnce)
Microsoft .NETFramework 2.0+ Yes No
Release: 8.0-8.1.4Requires an HTTP Serverlike MS IIS or ApacheHTTP Server that isprepared for ClickOncesupport. Refer to theWorkspace DeploymentGuide for moreinformation.
Microsoft .NETFramework 4 (4.5+) Yes No
Release: 8.5+Requires an HTTP Serverlike MS IIS or ApacheHTTP Server that isprepared for ClickOncesupport. Refer to theWorkspace DeploymentGuide for moreinformation.
Development Workstation Prerequisites
Microsoft .NETFramework 3.5 SP1 Yes No
Release: 8.0-8.1.4Requires Visual Studio2008 as customizationdevelopment tool(Visual C# 2008 ExpressEdition free version issufficient)
Microsoft .NETFramework 4 (4.5+) Yes No
Release: 8.5+Requires Visual Studio2012 as customizationdevelopment tool(Visual C# 2012 ExpressEdition free version issufficient)
Product List Workspace Desktop Edition
Supported Operating Environment 594
Workspace SIP EndpointGeneral Information - Workspace SIP EndpointStarting with release 8.5, Interaction Workspace SIP Endpoint has been renamed to Workspace SIPEndpoint.
ImportantGenesys support for the platform versions mentioned on this page ends when therespective vendors declare End of Support. For more information, see DiscontinuedSupport.
Supported Operating Systems
Product List Workspace SIP Endpoint
Supported Operating Environment 595
OS Family OS Release Conditions
Windows Windows 10 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.
Windows Windows 8 8.5 Application running in 32-bitcompatibility mode on 64-bit OS.
OS Family OS Release Conditions
Product List Workspace SIP Endpoint
Supported Operating Environment 596
Supported Browsers
No browser information at this time
Supported Database/DB Clusters
No DB information at this time.
Supported Virtualization Platforms
TipSee the global page that lists all Virtualization-related information.
IPV6 Support for Common Interfaces
Notes:
• Release Support numbers refer to Workspace SIP Endpoint / Interaction Workspace SIPEndpoint.
Component Release Interface ConditionsWorkspace SIP Endpoint 8.5 SIP/RTP/HTTP
IPV6 Support for Additional Interfaces
Product List Workspace SIP Endpoint
Supported Operating Environment 597
No IPV6 information for additional components at this time.
Prerequisites
Notes:
• All prerequisites are installed with the application.
Product List Workspace SIP Endpoint
Supported Operating Environment 598
Major UpgradeLink to video
Major Upgrade Workspace SIP Endpoint
Supported Operating Environment 599
Java SupportFind information about supported versions of Java across all products.
ImportantThis page is auto-generated based on Java information contained on the respectiveSOE product pages.
Product Component Version Supported Java
Composer Composer 8.1+ Oracle Java 7 Runtime(JRE)
Composer Composer 8.1.4+ Oracle Java 8 Runtime(JRE)
Composer Composer 8.1.5 OpenJDK 11Composer Composer 8.1.5 OpenJDK 8eServices Bot Gateway Server 9.0+ OpenJDK 11
eServices Bot Gateway Server 9.0+Oracle Java 8Developer's Kit (JDK),OpenJDK 8
eServices Classification Server 8.1.3 - 8.5.3 Oracle Java 7Developer's Kit (JDK)
eServices Classification Server 8.5.1+ Oracle Java 8Developer's Kit (JDK)
eServices Classification Server 9.0+ OpenJDK 11
eServices Digital MessagingServer 9.1+ OpenJDK 11
eServices Email Server 8.1.4 - 8.5.1 Oracle Java 7eServices Email Server 8.5.1+ OpenJDK 11eServices Email Server 8.5.1+ Oracle Java 8eServices Interaction Server 8.5.3 OpenJDK 11eServices Interaction Server 8.5.3 OpenJDK 8
eServicesInteraction ServerCluster (Plugin forGenesys AdministratorExtension)
8.5.1+ Oracle Java 8Developer's Kit (JDK)
eServicesInteraction ServerCluster (Plugin forGenesys AdministratorExtension)
8.5.2+ OpenJDK 11
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 600
Product Component Version Supported Java
eServicesInteraction ServerCluster (Plugin forGenesys AdministratorExtension)
8.5.2+ OpenJDK 8
eServices Knowledge Manager(Legacy) 8.5.0 Oracle Java 6
Developer's Kit (JDK)
eServices Knowledge Manager(Legacy) 8.5.1 Oracle Java 7
Developer's Kit (JDK)
eServices Training Server 7.6 - 8.5.1 Oracle Java 7Developer's Kit (JDK)
eServices Training Server 8.5.1+ Oracle Java 8Developer's Kit (JDK)
eServices Training Server 9.0+ OpenJDK 11
eServices Web API Server (Legacy) All Oracle Java Developer'sKit (JDK)
Genesys IntelligentAutomation (formerlyGAAP)
Genesys IntelligentAutomation (formerlyGAAP)
Oracle Java 8Developer's Kit (SDK)
Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1 Oracle Java 7Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 8.5.0+ Oracle Java 8Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 11Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 8
Genesys Co-browse Genesys Co-browse 9.0+ Oracle Java 8 RuntimeEnvironment (JRE)
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 8.1.2 - 8.5.250 Oracle Java 6 Runtime
(JRE)Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 8.1.4 - 8.5.290 Oracle Java 7 Runtime
(JRE)Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 8.5.2+ OpenJDK 8
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 8.5.2+ Oracle Java 8 Runtime
(JRE)Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 9.0+ OpenJDK 11
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 9.0+ Oracle JDK 11
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 9.0+ Oracle OpenJDK 11
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 9.0+ Redhat OpenJDK 11
Genesys AdministratorExtension
Genesys AdministratorExtension (GAX) 9.0.1+ Oracle Java 8 Runtime
(JRE)Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 601
Product Component Version Supported Java
Genesys Agent Scripting Genesys Agent Scripting Java Version-JRE 1.4.2/1.5/1.6/1.7/1.8
Genesys DesktopGenesys Agent Desktop/Genesys SupervisorDesktop
7.6 JDK 1.4.2
Genesys DesktopGenesys Agent Desktop/Genesys SupervisorDesktop
7.6 JDK 1.5
Genesys DesktopGenesys Agent Desktop/Genesys SupervisorDesktop
7.6 JDK 1.6
Genesys Info Mart Genesys Info Mart 8.1 JDBC DriverGenesys Info Mart Genesys Info Mart 8.1 JDK 1.6 or 1.7
Genesys Info Mart Genesys Info Mart 8.1.2 - 8.5 JDK 1.7 or Server JRE1.7
Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC DriverGenesys Info Mart Genesys Info Mart 8.5 Java SE 8Genesys Info Mart Genesys Info Mart 8.5 Java SE 9
Genesys Info Mart Genesys Info Mart 8.5.0+ JDK 1.8 or Server JRE1.8
Genesys Info Mart Genesys Info Mart 8.5.014+ OpenJDK 11Genesys InteractionRecording
Interaction RecordingWeb Services 8.5.201.29 Oracle Java 8 or
OpenJDK 8Genesys InteractionRecording
Lost Voice Recording(LVR) Recovery Script All Oracle Java 8 or
OpenJDK 8Genesys InteractionRecording
Recording Cloud BackupService All Oracle Java 8 or
OpenJDK 8Genesys InteractionRecording Recording Crypto Server 8.5 Oracle Java 7
Genesys InteractionRecording Recording Crypto Server 8.5+ Oracle Java 8 or
OpenJDK 8Genesys KnowledgeCenter
Genesys KnowledgeCenter 8.5.3+ Oracle Java 8
Developer's Kit (JDK)Genesys KnowledgeCenter
Genesys KnowledgeCenter 9.0 OpenJDK 8
Genesys Media Server Voice Platform ReportingServer 8.0 Oracle Java 7 Runtime
(JRE)
Genesys Media Server Voice Platform ReportingServer 8.1 Oracle Java 7 Runtime
(JRE)
Genesys Media Server Voice Platform ReportingServer 8.5 Oracle Java 7 Runtime
(JRE)
Genesys Media Server Voice Platform ReportingServer 8.5.181+ Oracle Java 8 Runtime
(JRE)Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 602
Product Component Version Supported Java
Genesys Media Server Voice Platform ReportingServer 9.0+ OpenJDK 11
Genesys Media Server Voice Platform ReportingServer 9.0+ OpenJDK 11
Genesys MobileServices
Genesys MobileServices 8.5.103+ Oracle Java 8
Developer's Kit (JDK)Genesys MobileServices
Genesys MobileServices 8.5.206.04+ OpenJDK 8
Genesys MobileServices
Genesys MobileServices 8.5.208+ OpenJDK 11
Genesys MobileServices
Genesys MobileServices 8.5.208+ Oracle Java 11
Developer's Kit (JDK)Genesys Pulse Genesys Pulse 9.0 OpenJDK 8
Genesys Pulse Genesys Pulse 9.0 Oracle Java 8 Runtime(JRE)
Genesys Pulse Genesys Pulse 9.0.003+ OpenJDK 11
Genesys Pulse Genesys Pulse 9.0.003+ Oracle Java 11 Runtime(JRE)
Genesys QualityManagement (Zoom)
Genesys QualityManagement (Zoom) 8.0+ Live Monitor application
requires JRE 1.6+
Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle JavaDevelopment Kit (JDK) 6
Genesys Rules System Genesys Rules System 8.1 - 8.5.3 Oracle JavaDevelopment Kit (JDK) 7
Genesys Rules System Genesys Rules System 8.5 JDK 8 (or Oracle Java 8Runtime (JRE))
Genesys Rules System Genesys Rules System 8.5 Oracle JavaDevelopment Kit (JDK) 8
Genesys Rules System Genesys Rules System 9.0 OpenJDK 11Genesys Rules System Genesys Rules System 9.0 OpenJDK 13Genesys Rules System Genesys Rules System 9.0 OpenJDK 8
Genesys Rules System Genesys Rules System 9.0 Oracle JavaDevelopment Kit (JDK) 8
Genesys Voice Platform Voice Platform PolicyServer 8.5 Java 7 (JRE)
Genesys WebEngagement
Genesys WebEngagement 8.1 Java 7
Genesys WebEngagement
Genesys WebEngagement 8.5+ Java 8
Genesys WebEngagement
Genesys WebEngagement 8.5+ OpenJDK 8
Genesys Web Servicesand Applications
Genesys Web Servicesand Applications 8.5 OpenJDK 8
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 603
Product Component Version Supported JavaGenesys Web Servicesand Applications
Genesys Web Servicesand Applications 8.5.201.29 Java 8
Gplus Adapter for SAPICI Multi-Channel
Gplus Adapter for SAPICI Multi-Channel 8.0.2+ OpenJDK 8
Gplus Adapter for SAPICI Multi-Channel
Gplus Adapter for SAPICI Multi-Channel 8.0.2+ Oracle Java 8
Developer's Kit (JDK)Gplus Adapter for SiebelCRM
Gplus UCS GatewayServer for Siebel CRM 8.0.3+ OpenJDK 8
Gplus Adapter for SiebelCRM
Gplus UCS GatewayServer for Siebel CRM 8.0.3+ Oracle Java 8
Developer's Kit (JDK)Interaction SDK Interaction SDK 7.2 JDK 1.4.2Interaction SDK Interaction SDK 7.2 JDK 1.5Interaction SDK Interaction SDK 7.5 JDK 1.4.2Interaction SDK Interaction SDK 7.5 JDK 1.5Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2Interaction SDK Interaction SDK 7.6.3 JDK 1.5Interaction SDK Interaction SDK 7.6.4+ Java SE 7Interaction SDK Interaction SDK 7.6.4+ Java SE 8Interaction SDK Interaction SDK 7.6.4+ JDK 1.5Interaction SDK Interaction SDK 7.6.4+ JDK 1.6intelligent WorkloadDistribution
intelligent WorkloadDistribution 9.0+ OpenJDK 11
intelligent WorkloadDistribution
intelligent WorkloadDistribution 9.0+ OpenJDK 8
intelligent WorkloadDistribution
intelligent WorkloadDistribution 9.0+ Oracle Java 8
Developer's Kit (JDK)intelligent WorkloadDistribution
intelligent WorkloadDistribution 9.0+ Red Hat OpenJDK 11
License ReportingManager
License ReportingManager 8.1.2+ Oracle Java 7 or 8
Runtime (JRE)Messaging Apps/SocialEngagement
Digital MessagingServer 9.0+ OpenJDK 8
Messaging Apps/SocialEngagement
Digital MessagingServer 9.0+ Oracle Java 8
Developer's Kit (JDK)Messaging Apps/SocialEngagement
Digital MessagingServer 9.1+ OpenJDK 11
Messaging Apps/SocialEngagement
Genesys Driver for SMSand MMS 9.0+ OpenJDK 11
Messaging Apps/SocialEngagement
Genesys Driver for SMSand MMS 9.0+ OpenJDK 8
Messaging Apps/SocialEngagement
Genesys Driver for usewith Apple Business 9.1+ OpenJDK 11
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 604
Product Component Version Supported JavaChat via Hub
Messaging Apps/SocialEngagement
Genesys Driver for usewith Genesys Hub 9.1+ OpenJDK 11
Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7Platform SDK Platform SDK 8.5+ Java SE 8Platform SDK Platform SDK 8.5+ Java SE 8Platform SDK Platform SDK 9.0.004+ Open JDK 11Platform SDK Platform SDK 9.0.004+ Open JDK 11Pulse Advisors (formerlyPMA) Pulse Advisors 3.3 - 8.5.1 Oracle Java 7
Developer's Kit (JDK)
Pulse Advisors (formerlyPMA) Pulse Advisors 8.5.1+
Oracle Database 12cRelease 1 (12.1.0.2)JDBC Driver
Pulse Advisors (formerlyPMA) Pulse Advisors 8.5.2+
Oracle Database 12cRelease 2 (12.2.0.1)JDBC Driver
Pulse Advisors (formerlyPMA) Pulse Advisors 8.5.2+ Oracle Java 8
Developer's Kit (JDK)Pulse Advisors (formerlyPMA) Pulse Advisors 9.0.002+ OpenJDK 8
Pulse Advisors (formerlyPMA) Pulse Advisors 9.0.003+ Oracle Database 18c
(18.3) JDBC Driver
Pulse Advisors (formerlyPMA) Pulse Advisors 9.0.003+
Oracle Java 11Developer's Kit (JDK)and OpenJDK 11
Pulse Advisors (formerlyPMA) Pulse Advisors All Oracle 11g Release 2
JDBC DriverReal-Time MetricsEngine
Multi-Channel RoutingExtensions 8.1 OpenJDK 11
Real-Time MetricsEngine
Multi-Channel RoutingExtensions 8.1 OpenJDK 8
Real-Time MetricsEngine
Multi-Channel RoutingExtensions 8.5.1+ Oracle Java 8
Real-Time MetricsEngine
Orchestration ServerExtension 8.1 OpenJDK 11
Real-Time MetricsEngine
Orchestration ServerExtension 8.1 OpenJDK 8
Real-Time MetricsEngine
Orchestration ServerExtension 8.5.1+ Oracle Java 8
Real-Time MetricsEngine
Outbound ContactCenter Extensions 8.1 OpenJDK 11
Real-Time Metrics Outbound Contact 8.1 OpenJDK 8Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 605
Product Component Version Supported JavaEngine Center ExtensionsReal-Time MetricsEngine
Outbound ContactCenter Extensions 8.5.1+ Oracle Java 8
Real-Time MetricsEngine Stat Server 8.5.1+ OpenJDK 8
Real-Time MetricsEngine Stat Server 8.5.1+ OpenJDK 11
Real-Time MetricsEngine Stat Server 8.5.1+ Oracle Java 8
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 8
SIP Feature Server SIP Feature Server 8.1+ Oracle Java 8 Runtime(JRE)
SIP Feature Server SIP Feature Server All Oracle Java 7 Runtime(JRE)
Solution Reporting(CCPulse+ and CCAnalyzer)
Solution Reporting Oracle Java 7 or 8Runtime (JRE)
T-Server Cisco UnifiedCommunicationsManager
T-Server Cisco UnifiedCommunicationsManager
8.0 - 8.1.1 Oracle Java 5 Runtime(JRE)
T-Server Cisco UnifiedCommunicationsManager
T-Server Cisco UnifiedCommunicationsManager
8.1.2+ Oracle Java 7 Runtime(JRE)
T-Server Cisco UnifiedCommunicationsManager
T-Server Cisco UnifiedCommunicationsManager
8.1.2+ Oracle Java 8 Runtime(JRE)
T-Server Cisco UnifiedCommunicationsManager
T-Server Cisco UnifiedCommunicationsManager
8.1.5+ OpenJDK 8
UC Connector UC Connector JDK 1.8.0.91+Universal ContactServer
Universal ContactServer 8.1.3 - 8.5.2 Oracle Java 7
Developer's Kit (JDK)Universal ContactServer
Universal ContactServer 8.5.3+ OpenJDK 11
Universal ContactServer
Universal ContactServer 8.5.3+ Oracle Java 8
Developer's Kit (JDK)
Workforce Management Workforce Management 8.1.0
WFM Web Server:Apache Tomcat 5.5 / 6.0/ 7.0 (with Sun Java JDK5 starting with update 1or Java JDK 6) or IBMWebSphere 6.1 / 7.0
Workforce Management Workforce Management 8.1.0WFM Web Supervisors:Sun Java JRE 6 startingwith update 12
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 606
Product Component Version Supported Java
Workforce Management Workforce Management 8.1.1
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Workforce Management Workforce Management 8.1.1WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Workforce Management Workforce Management 8.1.2
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Workforce Management Workforce Management 8.1.2WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Workforce Management Workforce Management 8.1.3
WFM Web Server:Apache Tomcat 6.0 / 7.0(with Sun's Java JDK 6 or7) or IBM WebSphere7.0 / 8.0
Workforce Management Workforce Management 8.1.3WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Workforce Management Workforce Management 8.5.0WFM Web Server:Apache Tomcat 6.0, 7.0(with Sun's Java JDK 6 or7)
Workforce Management Workforce Management 8.5.0WFM Web Supervisors:Sun Java JRE 6 startingwith update 12 or JRE 7
Workforce Management Workforce Management 8.5.1WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.1 WFM Web Supervisors:Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.2WFM Web Server:Apache Tomcat 7.0/8.0(with Oracle JDK 7 or 8)
Workforce Management Workforce Management 8.5.2 WFM Web Supervisors:Oracle JRE 7 or JRE 8
Workforce Management Workforce Management 8.5.211WFM Web Server:Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK7, JDK 8, or JDK 10)
Workforce Management Workforce Management 8.5.211.00WFM Web Supervisors:Oracle JRE 7, JRE 8, JRE9, or JRE 10
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 607
Product Component Version Supported Java
Workforce Management Workforce Management 8.5.212WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle JDK 8 orJDK 10)
Workforce Management Workforce Management 8.5.214
WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle Java 8Developer's Kit (JDK),Oracle Java 11Developer's Kit (JDK), orOpenJDK 11)
Workforce Management Workforce Management 8.5.214+WFM Web Supervisors:Oracle JRE 8, JRE 11, orOpenJDKJRE 11
Workforce Management Workforce Management 8.5.215
WFM Web Server:Apache Tomcat 8.5/9.0(with Oracle Java 8Developer's Kit (JDK),Oracle Java 11Developer's Kit (JDK), orOpenJDK 11)
Product Component Version Supported Java
Java Support Workspace SIP Endpoint
Supported Operating Environment 608
Discontinued SupportThe table below lists Genesys announced global end of support dates for various operating platformsor versions that have both reached end of support or will reach end of support soon. End of Supportdates are based on Genesys product lifecycle needs and may be earlier than the platform vendor’send of support dates. In addition to the below list, Genesys support for third party platform versionsends when respective vendors declare End of support. To learn more, refer to Red Hat, Microsoft,Oracle, Open JDK, Oracle Java, Jetty, Tomcat, Netty, CentOS, PostgreSQL, Redis, elasticsearch,Cassandra, Citrix, VMWare, IE11 information.
Operating EnvironmentGlobal End of Support Date(for all Genesys products/versions)
Operating Systems
IBM AIX (all versions)All versions: December 31, 2020IBM AIX 6.1: April 16, 2016
HP-UX (all versions) December 31, 2014Microsoft Windows Server 2003 July 31, 2015Microsoft Windows Vista April 1, 2016Red Hat Enterprise Linux 5.x June 30, 2018Red Hat Enterprise Linux 6.x November 30, 2020
Solaris (all versions)December 31, 2020Solaris 9: October 1, 2014
Microsoft Windows Server 2008 June 30, 2020Microsoft Windows 7 June 30, 2020Internet Explorer 11 June 15, 2022DatabasesSybase (all versions) January 1, 2013
IBM DB (all versions)All versions: December 31, 2020IBM DB2 9.5: April 1, 2015
Microsoft SQL Server 2005 April 1, 2016Microsoft SQL Server 2008 June 30, 2020Oracle 10g February 1, 2014Oracle 18c June 30, 2021PostgreSQL 9 November 11, 2021Cassandra 2.0 June 30, 2020Redis 3.0 June 30, 2020Oracle 11.x December 31, 2020Oracle 12.2 March 31, 2022
Discontinued Support Workspace SIP Endpoint
Supported Operating Environment 609
Operating EnvironmentGlobal End of Support Date(for all Genesys products/versions)
VirtualizationCitrix XenApp 5 January 31, 2015IBM PowerVM LPAR (AIX 6) April 16, 2016Microsoft Terminal Server (Windows 2003, XP) July 1, 2015
VMWare (5.x and earlier)June 30, 2020Note: VMWare ESXi 4 and 3.5 were no longer supported as of April 30,2014.
Hyper-V Server 2008 June 30, 2020IBM AIX LPAR Virtualization (all versions) December 31, 2020Solaris Containers Virtualization (all versions) December 31, 2020
Discontinued Support Workspace SIP Endpoint
Supported Operating Environment 610
Virtualization Platform SupportThis page describes the virtualization platforms that have been tested and verified to interoperatewith each listed Genesys product. The following tables provide references for Genesys products thatwere tested by Genesys.
• Virtualization may increase the processing load compared to native deployment on a given node. Youshould follow the recommendations and best practices discussed in the virtualization platform vendor'sdocumentation.
• You should be aware of potential impact to performance and voice quality when deploying componentsthat interface with RTP media streams, including Stream Manager, Genesys Voice Platform (GVP) MediaControl Processor, and CPD Server. Although these components operate in a virtual environment, insome cases it may be necessary to limit call rates to achieve acceptable voice quality.
• It is strongly recommended that you test the proposed configuration under simulated productionconditions, to ensure acceptable sizing and performance. For other questions, contact Customer Careusing their Care portal.
ImportantThe Citrix Workspace product names are changed as follows:
• XenServer to Citrix Hypervisor• XenApp to Citrix Virtual Apps• Xen Desktop to Citrix Virtual Desktops
For other questions, contact Customer Care using their Care portal.
Note:
CitrixVirtualizationPlatforms
Genesys SupportedProducts Genesys Releases Conditions/
LimitationsCitrix Virtual Apps 6(formerly XenApp)
Configuration ManagerUser Interface 8.1.1+
GIR Screen RecordingService 8.5.302+
Solution ControlInterface 8.0.3
Solution ReportingCCPulse+ User Interface 8.0.1
WFM GUI/Configuration& Database Utilities IUser Interface
8.1.1 Versions 6.0 and 6.5 aresupported.
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 611
WFM Web Agent UserInterface 8.1.1
WFM Web SupervisorUser Interface 8.1.1
Workspace DesktopEdition (InteractionWorkspace UserInterface)
8.1+ Versions 6.0 and 6.5 aresupported.
Citrix Virtual Apps 7(formerly XenApp)
Genesys Softphone 9.0Genesys Web Servicesand Applications(Workspace WebEdition)
8.5.2
Solution ReportingCCPulse+ User Interface 8.1+
Workspace DesktopEdition (InteractionWorkspace UserInterface)
8.5
Citrix Virtual Desktops 7(formerly XenDesktop) Genesys Softphone 9.0
GIR Screen RecordingService 8.5.302+
Genesys Web Servicesand Applications(Workspace WebEdition)
8.5.2
Solution ReportingCCPulse+ User Interface 8.1+
WFM GUI/Configuration& Database Utilities IUser Interface
8.5.1
WFM Web Agent UserInterface 8.5.1
WFM Web SupervisorUser Interface 8.5.1
Workspace DesktopEdition (InteractionWorkspace UserInterface)
8.5+
Citrix Hypervisor 7(formerly XenServer) Genesys Info Mart 8.5.007+
Supported withHardware VirtualMachine
Virtual Apps & Desktopversion 1912 LTSR SIP Feature Server 8.1.202.41+
Microsoft
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 612
VirtualizationPlatforms
OperatingSystems
GenesysSupportedProducts
GenesysReleases
Conditions/Limitations
Hyper-VRed Hat EnterpriseLinux 7.x/CentOSLinux 7.x
Genesys Pulse 9.0.003.03
Support startingwith Red HatEnterprise Linux7.6 and/CentOSLinux 7.6
Hyper-V Windows Server2019
Chat Server 8.5.314.02+Genesys Co-browse 9.0.005.49+
ClassificationServer 9.0.000.07+
Framework 8.5.1+
Refer toManagementFramework releasenotes forsupported versionnumber. DB Serversupport beginningwith 8.1.302.09+.
Genesys Pulse 9.0.003.03Genesys Info Mart 8.5.015.07+InteractionConcentrator 8.1.514.38+
Interaction Server 8.5.304.07Outbound Contact 8.1.527.07Interaction ServerProxy 8.5.304.02
Stat Server 8.5.112.07+Universal ContactServer 8.5.3+ Supported starting
with 8.5.300.39Universal Routing 8.1.400.62+OrchestrationServer 8.1.400.89
GenesysSoftphone 9.0.009.03
WorkspaceDesktop Edition 8.5.137.06
Supports RemoteDesktop Protocol(RDP).
Composer 8.1.5+ Supported startingwith 8.1.561.29.
Hyper-V Windows Server2016
Framework 8.5.1+
Refer toManagementFramework releasenotes forsupported versionnumber. DB Server
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 613
support beginningwith 8.1.301.16+.
Genesys Info Mart 8.5.007+WorkspaceDesktop Edition 8.5
Outbound Contact 8.1.510.05Genesys Co-browse 9.0
Chat Server 8.5.105.05+Composer 8.1.430+E-mail Server 8.5.104.13+InteractionConcentrator 8.1.511+
Interaction Server 8.5.201+Interaction ServerProxy 8.5.201+
GenesysAdministrator 8.1.308+
GenesysAdministratorExtension
8.5.230+
GenesysInteractive Insights 8.5+
Genesys MobileServices 8.5.106.14+
Genesys Pulse 8.5.108+Genesys RulesSystem 8.5.303.14+
OrchestrationServer 8.1.400+
SIP Server 8.1.102.95+
For SIP Server andSIP Proxy, pleaseconsult withproductmanagement, asGVP/Media Server& GIR do notsupport Hyper-V.
SIP Proxy 8.1.100.72+
For SIP Server andSIP Proxy, pleaseconsult withproductmanagement, asGVP/Media Server& GIR do notsupport Hyper-V.
Stat Server 8.5.108+
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 614
Universal ContactServer 8.5.300+
Universal Routing 8.1.400.28+WorkforceManagement 8.5.202+
Hyper-V Windows Server2012 eServices 8.5+
RecommendexternalCassandra onLinux
Genesys Info Mart 8.1.3GenesysKnowledge Center 8.5
Genesys VideoGateway 9.0
Genesys WebEngagement 8.5
Gplus Adapter forSiebel CRM 8.0
intelligentWorkloadDistribution
8.5
IVR InterfaceOption 8.5
ManagementFramework 8.5
Outbound ContactServer 8.1.5+
Genesys Pulse 8.5
SIP Proxy 8.1.1
For SIP Server andSIP Proxy, pleaseconsult withproductmanagement, asGVP/Media Server& GIR do notsupport Hyper-V.
SIP Server 8.1.1
For SIP Server andSIP Proxy, pleaseconsult withproductmanagement, asGVP/Media Server& GIR do notsupport Hyper-V.
Social Engagement 8.5Stat Server 8.5.000.24+WorkspaceDesktop Edition 8.5
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 615
VMware
Notes:
• For ESXi, note the following:• ESXi 6.x covers all 6.x releases, including ESXi 6.0, 6.5, 6.7 and so on.• For ESXi 6.x support with Windows Server 2016, refer to the respective product SOE (Supported
Operating Environment Reference) page in this document to determine the versions that supportWindows Server 2016. If the versions in that page are higher than the versions identified in thistable, use one of those versions. Otherwise, use the one of the versions specified in this table forthat product.
• Operating systems listed are for VMware support. Specific product support of the OS may bedifferent. Please check the product operating system tables for OS supported by a specificproduct.
VirtualizationPlatforms
ServerOperatingSystems
GenesysSupportedProducts
VirtualDesktopOperatingSystems
GenesysReleases
Conditions/Limitations
ESXi 6.xhypervisor,VMotion, DRS& HA
• Red HatEnterpriseLinux 7
• WindowsServer2012
• WindowsServer2016
eServices 8.5.1+GenesysAdministrator 8.1.3+
GenesysAdministratorExtension
8.5.2+
Genesys Co-browse 8.5+
Genesys InfoMart 8.5+
GenesysMobile Services 8.5.106.14+
Genesys Pulse 8.5+
Genesys VoicePlatform 9.x
Genesys VoicePlatform doesnot supportVMotion, DRS& HA
InteractionConcentrator 8.1.5+
ManagementFramework 8.5.1+
OrchestrationServer 8.1.4+
OutboundContact 8.1.5+
SIP Server 8.1.1+
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 616
Stat Server 8.5.104+T-Servers 8.1+UniversalRouting 8.1.4+
WorkforceManagement 8.5.205+
ESXi 6.xhypervisor • Red Hat
Linux 7• Red Hat
Linux 6• Windows
Server2012
• WindowsServer2016
intelligentWorkloadDistribution
9.0
Genesys CXInsights (GCXI) 9.0
ESXi 7.xhypervisor,VMotion, DRS& HA
• Red HatEnterpriseLinux 7
• Red HatEnterpriseLinux 8
• WindowsServer2012
• WindowsServer2016
• WindowsServer2019
ManagementFramework 8.5.1+
Stat Server 8.5.107.15+
For specificinformationaboutSupportedOperatingSystemsreleases, seeGeneralInformationabout Real-Time MetricsEngine
• Red HatEnterpriseLinux 8
• WindowsServer2019
Genesys Pulse 9.0+
ESXi 7.xhypervisor • Red Hat
EnterpriseLinux 7
LoadDistributionServer
8.1.x
Stat Server 8.5.107.15+ For specificinformation
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 617
• Red HatEnterpriseLinux 8
• WindowsServer2019
• WindowsServer2016
• WindowsServer2012
aboutSupportedOperatingSystemsreleases, seeGeneralInformationabout Real-Time MetricsEngine
• Red HatEnterpriseLinux 8
• WindowsServer2019
Genesys Pulse 9.0+
Windows Server2019
Genesys CXInsights (GCXI) 9.0
Genesys InfoMart 8.5.016.01+
Genesys doesnot test allplatforms andoperatingsystems.Except forVMware knownissues betweenESXi 6.x andESXi 7.x,Genesys InfoMart expectsno issues withESXi 7.xhypervisor onthe otheroperatingsystems onwhich ESXi 6.xhypervisor wassupported --namely, RedHat EnterpriseLinux 7,WindowsServer 2012,and WindowsServer 2016.The
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 618
expectation isbased on thefollowing facts:
• GenesysInfo Martsupport forthe ESXivirtualizationplatformwaspreviouslyverified ontheseoperatingsystems.
• Recenttestingverifiedsupport forESXi 7.x, ifonly on asingleoperatingsystem.
• BecauseGenesysInfo Mart isa Java-basedapplication,there areunlikely tobeoperatingsystemdependencies.
• Red HatLinux 7
• WindowsServer2012
• WindowsServer2016
GenesysMobile Services 8.5.106.14+
Genesys VoicePlatform 9.x
Genesys VoicePlatform doesnot supportVMotion, DRS& HA
• Red HatLinux 7
• Red Hat
InteractionConcentrator 8.1.514.47+
E-mail Server 8.5.202.02+eServices 8.5.2+
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 619
Linux 8• Windows
Server2016
• WindowsServer2019
• Red HatLinux 7
• Red HatLinux 8
• WindowsServer2012
• WindowsServer2016
• WindowsServer2019
SIP FeatureServer 8.1.202.41+
SIP Proxy 8.1.1+SIP Server 8.1.1+
T Server 8.1.x
• Red HatEnterpriseLinux 7
• WindowsServer2016
OutboundContact Server 8.1.531.10+
Red Hat EnterpriseLinux 7
Network T-Server 8.1.x
• Red HatEnterpriseLinux 7
• WindowsServer2016
• WindowsServer2019
UniversalRouting 8.1.400.84+
OrchestrationServer 8.1.401.02+
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 620
VMwareHorizon 7
WindowsServer 2012
GIR ScreenRecordingService
• Windows 7• Windows 8• Windows 10
8.5.311+ RDP supportonly
GenesysMobile Services 8.5.106.14+
WorkspaceDesktopEdition(InteractionWorkspaceUser Interface)
8.5
Workspacedoes notsupport theWindows MediaMultimediaRedirectiontechnology(MMR).Administratorsshould ensurethat MMR is notactive forWorkspaceDesktopEdition.Contact yourVMWaresupport toobtaininformationabout theprocedurespecific to yourenvironment.
Genesys WebServices andApplications(WorkspaceWeb Edition)
8.5.2
VMwareHorizon 8
GenesysSoftphone
• Windows 10• Windows 11
9.0.019.05+
VMware Support Notes:
• For products that require specialized cards (for example, Dialogic), you should rely on the cardvendors and VMware for support and optimization.
• Genesys does not support VMware's Virtual Infrastructure or Application and Infrastructuremanagement products except as indicated in this table.
• Best practices that have been defined by VMware and Genesys should be followed whenimplementing VMware virtualization. Refer to the Genesys Deployment on VMWare - Best Practices.
• If license control is performed in a virtualized environment, either by running a FlexNet Publisherlicense server on virtual platforms or by using node-locked application license files, the host-id valuereturned by the virtual platform is used.
• When using MAC addresses, it may be necessary to override the default and force the virtual platform
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 621
to use a static (fixed) MAC address to avoid problems when virtual images are moved betweenphysical machines. See FlexNet Publisher documentation on virtualization deployment for furtherdetails: http://support.flexerasoftware.com/main/Default.aspx.
• For other questions on deployment using virtualization, contact Customer Care using their Care portal.
Virtualization Platform Support Workspace SIP Endpoint
Supported Operating Environment 622
About This GuideUse these pages to dynamically access system-level information about the operating environments(operating systems, databases, and other support) required to run Genesys applications for releases7.2 and higher.
Important• If you're looking for system-level information for Genesys releases 7.1 and earlier, send
an e-mail to [email protected] and we'll contact the appropriateperson to provide you with an answer.
• These Supported Operating Environment (SOE) Reference Guide pages are best viewedusing the Firefox browser. Google Chrome and Safari are also supported.
Related Information
• Reading the SOE tables: Provides instructions on how to read the data in the associated tables.• Using the SOE interface: Provides instructions on how to use the Table Display feature.• Discontinued support: Lists the discontinued operating environments, databases, browsers, and
virtualization products.• Genesys EOL Life Cycle Table: Contains information on End of Life/End of Support plans for Genesys
products.
Genesys ProductsSupport of a product and version indicates that the software can run on the indicated third-partyplatform (operating system, database, browser, and so on). Questions/problems can be submitted toCustomer Care, assuming the appropriate Maintenance agreement is in effect. Third-party vendorplatforms may support a large number of features, far beyond what can be tested, or may have noimpact on use with Genesys products. Support does NOT indicate a commitment to support anyparticular features of that operating system or database.
Notes:• Only those applications specifically mentioned in this document are supported. For other
applications or solutions not mentioned, please send your question to the appropriate ProductManager, or if not known, post your question in the Feedback section at the bottom of each SOEpage.
• The tables in this document are based on the vendors’ compatibility statements. Genesys mayrequire customers to upgrade to a particular version level, operating system, or database. Unlessspecified, all versions between the minimum version and the latest version are supported.
About This Guide Workspace SIP Endpoint
Supported Operating Environment 623
Databases, Operating Systems, and Browsers
• Databases: Databases identified in the database tables are supported on the operating systemsidentified in the operating system tables. Databases that are not shown in the database tables are notsupported.
• Operating Systems: Operating systems that are not shown in the operating systems tables are notsupported.
• Browsers: Unless otherwise noted, browser plug-ins are not supported for the browsers identified inthe browser tables. Only the browser is supported.
Maintenance and Interoperable ComponentsThese components are backward-compatible between releases. The latest release of theseinteroperable components can be used as a maintenance release for previous releases. Thesecomponents are known as maintenance interoperable components.
Patch Support GuidelinesGenesys products are not supported below the operating system and patch level specified in theirinstallation package (IP) ReadMe file.
Unless otherwise specified in the IP release note or this document, Genesys products are supportedas follows:
• Genesys software works with the latest patches for supported third–party software (Operating System,Databases, Virtualization Systems, Application/Web Servers). In the event of an issue, Genesys willwork with the customer to address and resolve the problem.
• For a given Windows operating system: on all combinations of service packs and patches above theminimum level documented in the IP ReadMe file.
• For a given version of a UNIX or Linux operating system as supported in this document:• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that
include the minimum set of patches specified in this file are supported.• If this version is higher; all patch configurations are supported.
• For a given version of Java as supported in this document:• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that
include the minimum set of patches specified in this file are supported.• If this version is higher; all patch configurations are supported.
Notes:
• Genesys supports all Microsoft patches to Windows Servers as a matter of policy, unless notedotherwise in the operation systems table for the product/component.
• Genesys reserves the right to announce that some specific patch above the minimum level is not to beused for a given product. The information is available in the product’s release note.
About This Guide Workspace SIP Endpoint
Supported Operating Environment 624
For further information, please refer to the Genesys Supported Media Interfaces Reference Manual.
End of SupportGenesys will formally announce end of support for major third-party vendor platforms listed in thisSOE Guide. This is typically done 12-24 months in advance, via the Genesys customer newsletter. Fora given vendor platform/version, the end of support notice will state the last Genesys X.Y release thatwill support it suite-wide, and the date when all support in all releases (last and prior) will end. Whenthe end of all support date is reached, all entries for that platform/version will be removed from theSOE Guide. For a listing of global end of support dates, see Discontinued Support.
Definitions
• Server Components: The Server component tables include Genesys components that run as backendprocesses. Typically these are installed on an MS Windows or UNIX machine running a server typeoperating system. Those processes or components that perform the server function of a client-serverrelationship, but are built to run on workstation operating systems, are included in the user interfacestables.
• User-Interfaces: The user interfaces tables apply to agent-facing and supervisor/administrator facingcomponents.• Agent-facing components include Genesys components that run on a workstation operating system
or GUI environment. These provide functionality typically used by agents, such as interactionhandling and real-time statistics.
• Supervisor/Administrator-facing components include Genesys components that run on a workstationoperating system or GUI environment and provide functionality typically used by supervisors oradministrators. Supervisors typically have real-time monitoring statistics, but may also haveinteraction handling capabilities. When an application contains both agent and supervisorcapabilities, it is expected that all capabilities are supported on the same operating systems or GUIenvironments. Administrator capabilities include interaction with the configuration or managementsystems, routing design applications, and campaign setup applications.
About This Guide Workspace SIP Endpoint
Supported Operating Environment 625
How to Read the Tables in the SupportedOperating EnvironmentThis page describes how to read the tables in this document.
ImportantThird-party vendor Patches: Genesys software works with the latest patches forsupported third–party software (Operating System, Databases, Virtualization Systems,Application/Web Servers). In the event of an issue, Genesys will work with thecustomer to address and resolve the problem.
OS Support for..., Browser Support for..., and DB/DB Cluster Support for... TablesName Definition
Version support for platforms (OS, DBMS, browsers)
Vendor product versions are identified as X.Y, orX.Y.Z. Although vendors often produce "dotreleases," this document usually identifies onlymajor release numbers. Genesys supports theminor releases, based on the vendors' compatibilitypolicy.Notes:
• Operating Systems• Red Hat Enterprise Linux (RHEL) versions:
For RHEL, 5, 6, and 7, version X means allX.Y versions are supported. For example,support for Red Hat Enterprise 7 means thatthe component supports all RHEL 7.xversions.
• CentOS Linux versions: For CentOS Linux 7,version 7 means all 7.x versions aresupported.
• Oracle Linux versions: For Oracle Linux 7,version 7 means all 7.x versions aresupported.
• Browsers• Unless otherwise noted, browser plug-ins are
not supported for the identified browsers.Only the browser is supported.
• Google Chrome: The latest version of GoogleChrome and two prior versions are
About This Guide How to Read the Tables in the Supported Operating Environment
Supported Operating Environment 626
supported.
Release Support
• X.X (for example, 8.1): Indicates that only thatspecific release X.X version is supported.
• X.X+ (for example, 7.6+): Indicates that allreleases from X.X onward are supported.
• X.X, X.Y: Indicates that only those specificreleases are supported.
• X.X–X.Y: Indicates that all releases between thetwo releases are supported, inclusive.
• Controlled: Indicates that Genesys providescontrolled support for eligible customerconfigurations. Genesys Professional Servicescan perform on site assessment, testing, andvalidation of your configuration to determineeligibility. For more information, please contactyour Genesys Account Manager.
Notes:
• In some cases, the Genesys version may bethree digits, X.Y.Z.
• For Microsoft products with sub-versions such asR1/R2, all versions are supported except asnoted for the specific product.”
Conditions/Limitations Provides conditions or limitations specific to therow.
IPv6 Support for: Support for... TablesName Definition
Interface• Common Interfaces: Refers to common Genesys
components that might be used.• Additional Interfaces: Refers to other
components that might be used.
Release Support Refers to the release number of the Genesysproduct.
Conditions/Limitations Provides conditions or limitations specific to therow.
Prerequisites Tables
About This Guide How to Read the Tables in the Supported Operating Environment
Supported Operating Environment 627
Name Definition
Third-Party Component Component Prerequisite Identifies the name of the third-party componentrequired by this product.
Acquired by CustomerIdentifies whether the customer must acquire thecomponent. A Yes value indicates that thecustomer obtain it.
Provided by GenesysIdentifies whether Genesys provides the customerwith this component. A Yes value indicates that theGenesys does provide it.
Conditions/Limitations Provides conditions or limitations specific to therow.
Virtualization Platform Support TablesName Definition
Virtualization Platforms Identifies the names of the support virtualizationplatforms.
Operating SystemsIdentifies the Operating System versions that aresupported both by the Genesys product and thevirtualization platform.
Genesys Supported ProductsProvides information or links to the associatedproducts that are supported by the virtualizationplatform.
Genesys Releases Provides information on what User Interfaces aresupported on this platform.
Conditions/Limitations Provides conditions or limitations specific to therow.
About This Guide How to Read the Tables in the Supported Operating Environment
Supported Operating Environment 628
Drilling Down in the SOEThis guide offers different ways to drill down into the information.
• Front page drilldown• Major Upgrade drilldown• Java Support• Product Pages• Virtualization Support
TipMany of the tables in this guide includes in-table search functionality. It is fast. Use thesearch box above the table to filter results to only those rows containing a match.Look for the search box above the tables:
Front Page Drilldown
The front page gives you a few tabs to drilldown by operating system, browser, database, as well as aquick access list of links to all the product pages.
Operating System DrilldownOn the OS tab, you can either view all supported operating systems from across all products in agiven family of operating system (for example, all Windows or Mac versions). Or you can select aparticular OS version and filter on that.
Viewing all versions in a family
To view all results for an OS family, select your OS family in the first dropdown and leave the filterby version dropdown unselected. Then click Update.
About This Guide Drilling Down in the SOE
Supported Operating Environment 629