Outline KM-Cultural Knowledge Exchange

Jane Lambert and Tim Worthley

KM-Market Intelligence

Erin Scarrow and Khalid Suwan

KM-360 Re!ections

Peta Leonard and Joseph Rega

Intel KM Solutions

KM-Cultural Knowledge Exchange

KM-Market Intelligence

KM-360 Re!ection

Capture, share, and apply cultural knowledge

Capture, transform, and integrate market knowledge

Elicit tacit knowledge

Improved effectiveness in emerging markets

Improved innovation and competitive advantage

Improved decision-making, innovation, efficiency, and effectiveness

Phase 1

KM-Cultural Knowledge Exchange Program (CKEP)

o  Revamped Thunderbird Training Program

o  CKE Strategy – Management Seminar

o  Establish Communities of Practice

Phase 2

KM-Cultural Knowledge Exchange Program (CKEP)

o  Knowledge Codification

o  CKE Domestic Presentation

o  CKE Program Manager Reflection

o  CKE Program Manager Corporate Presentation

KM-Market Intelligence Program (MIP)

o  Major asset of business o  Assimilation of technical knowledge

dependent on market knowledge o  Exploration of new markets

o  Accelerated market share growth in mobile device markets

Why

KM-Market Intelligence Program (MIP)

o  Absorptive capacity

o  Adaptability and emergent thinking

o  Raising sales and customer satisfaction

o  Market awareness culture

Bene"ts

Capture & Culture Launch & Conference

Industry Networking

Planet Blue Socialization

Central Solution

Integrate & Apply Ontology-enabled KM

Workflow Embedded

Innovation Internalization

Share & Transform

Communities of Practice

Partnerships

Knowledge Harvest

Identify & Support

KM Gap Identification

Search & Target

Integrate Intelligence Communications

KM-360 Positivity ©

o  Effectively releases tacit knowledge o  Sets the framework o  Develops positive states of

constructive thought and behavior

o  Crucial for cultural knowledge exchange

BENEFITS

KM-360 Positivity ©

o  6 x 15 minute videos for each

discipline transmitted to each employee over 3 months

o  Followed by an intensive

questionnaire o  Information collected in a web portal

BENEFITS

KM-360 Reflections Heuristic Model ©

Value Achieved o  Enhanced ability to compete o  Faster outcomes of better quality o  Enhanced market awareness o  Improved innovation o  More comprehensive solutions o  Improved social capital

Thank You