Genesys™ Multicloud CX & PureConnect

End of Sales for On-Premises Perpetual Licenses Announcement

August 3, 2021

On-premises products

Genesys™ Multicloud CX & PureConnect

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Contents

End of Sale of Perpetual Licenses for on-premises products .................................................. 3

Overview ................................................................................................................................... 3

Details ....................................................................................................................................... 3

Frequently Asked Questions ...................................................................................................... 5

About Genesys ......................................................................................................................... 10

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End of Sale for Perpetual Licenses

Last Updated: July 29, 2021

Overview

Effective February 1, 2022 Genesys will offer only subscription licensing for on-premises

deployments of Multicloud CX and PureConnect; perpetual licenses for the following products

will no longer be offered.

Genesys Platform Release End of Sale of Perpetual Licenses

Genesys Multicloud CX (formerly Engage) on-premises solutions

All January 31, 2022

PureConnect on-premises solutions All January 31, 2022

Details

Related Documents

The following documents can be found on Genie:

End of Sale of Perpetual Licenses for on-premises products (PPT)

End of Sale of Perpetual Licenses for on-premises products (PDF)

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Supplemental Information

Customers who have purchased perpetual licenses for Multicloud CX or PureConnect still will be

able to use these products after February 1, 2022 at licensed capacities.

Customers may renew maintenance contracts for perpetual licenses to continue receiving

support for and updates to Multicloud CX and PureConnect.

Customers who need to expand their Multicloud CX or PureConnect systems after February 1,

2022 may do so by purchasing additional subscription licenses. There is no need to convert

existing perpetual licenses to subscription licenses.

Subscription licenses include product use, support, and updates during the subscription period.

Subscription licensing also offers a range of premium support and professional services

options.

Genesys introduced subscription-based licensing for premise products in 2017 to lower up-front

cost, allow more favorable accounting treatment, and increase licensing flexibility.

For more information on the End of Sales for Perpetual Licensing and migration options, please

contact your Genesys account representative.

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Frequently Asked Questions

Why is Genesys announcing an on-premises perpetual last sale date?

Global disruptions are exposing weakness in the on-premises model. Genesys believes cloud is the right direction of the market to meet these changing needs. On August 3, 2021 Genesys is announcing January 31, 2022 as the last sale date for on-premises perpetual products.

• For customers that need a little more time to migrate to the cloud, Genesys Subscription provides a graceful transition

• Customers can add subscription licenses to their existing on-premises environment to extend functionality

• The subscription offer allows customers to start consuming their on-premises solution in the same way they will consume their future cloud solution

Please contact your Genesys account team with any questions.

What does the last date to purchase Multicloud CX (formerly PureEngage on-premises)

and PureConnect on-premises perpetual products mean?

The last date to place an order is also called the end of sale date, or EOS. This means that after

a certain date no new or additional Multicloud CX or PureConnect on-premises perpetual orders

will be accepted. Genesys is announcing the last date to place an order for Multicloud CX and

PureConnect on-premises perpetual products is January 31, 2022. As of February 1, 2022, no

new or additional on-premises perpetual orders will be accepted. Customers may buy

subscription licenses to use on their existing on-premises platform until they transition to the

cloud with Genesys.

Is this an end of life for Multicloud CX and PureConnect on-premises perpetual

products?

This is not an end of life. Customers with Multicloud CX and PureConnect on-premises

perpetual products with a valid maintenance agreement will continue to receive support and

upgrades.

Note: General end of life announcements for specific product versions will continue as standard

Genesys practice.

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What are the options for Multicloud CX and PureConnect on-premises perpetual

customers that wish to continue using Genesys technology?

Genesys deeply values the lasting relationships with all customers and will work with customers

to help accelerate migration to Genesys Multicloud CX or Genesys Cloud CX. Subscription

licensing is also available if on-premises remains a priority deployment model.

Can existing customers buy additional Multicloud CX or PureConnect on-premises

perpetual products to extend an existing installation after the last sale date?

No. The last date to purchase Multicloud CX and PureConnect on-premises perpetual products

is January 31, 2022. As of February 1, 2022, no new or additional on-premises perpetual orders

will be accepted. Customers may buy subscription licenses to use on their existing on-premises

platform until they transition to the cloud with Genesys.

Can an existing customer upgrade Multicloud CX or PureConnect on-premises

perpetual products after the last purchase date?

Genesys encourages customers to run the latest versions of software unless there are specific

implementations that require earlier releases. A Multicloud CX or PureConnect on-premises

perpetual customer with an active maintenance contract will remain eligible for upgrades per the

terms of their maintenance agreement.

Note: Please be aware of any product prerequisites that may come from an upgrade and

purchase those products prior to the January 31, 2022 last sale date, especially if upgrading for

new functionality.

Can existing customers buy additional Multicloud CX or PureConnect on-premises

perpetual products as part of a maintenance renewal?

No. The last day to purchase Multicloud CX and PureConnect on-premises perpetual products is

January 31, 2022. As of February 1, 2022, no new or additional on-premises perpetual orders

will be accepted. After January 31, 2022, customers may buy subscription licenses to use on

their existing on-premises platform until they transition to the cloud with Genesys. At time of

renewal, Genesys will discuss migration plans to cloud or subscription solutions but will

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continue to offer maintenance renewal contracts for the existing on-premises perpetual estate if

that remains a priority deployment model.

After the last purchase date can existing customers buy additional on-premises

perpetual products if necessary for a Professional Services engagement?

No. The last date to place a Multicloud CX and PureConnect on-premises perpetual order is

January 31, 2022. As of February 1, 2022, no new or additional on-premises perpetual orders

will be accepted. Please work with your Genesys team to understand any product requirements

that are part of the PS engagement and plan accordingly.

Is Latitude by Genesys included in the on-premises perpetual last sale date

announcement?

Yes. The last date a Latitude by Genesys on-premises perpetual product can be quoted is

December 31, 2021. The last day to submit an order for Latitude by Genesys for an on-premises

perpetual platform is January 31, 2022. All terms and dates noted in this FAQ apply for Latitude

by Genesys.

Is Decisions by Genesys included in the on-premises perpetual last sale date

announcement?

Yes. The last date a Decisions by Genesys on-premises perpetual product can be quoted is

December 31, 2021. The last day to submit an order for Decisions by Genesys for an on-

premises perpetual platform is January 31, 2022. All terms and dates noted in this FAQ apply

for Decisions by Genesys.

Can Multicloud CX and PureConnect on-premises perpetual customers still renew their

maintenance agreements after the last sale date?

Yes. Genesys will continue to offer maintenance renewals for Multicloud CX and PureConnect

on-premises perpetual customers on their existing deployment after the last sale date. No

additional sales of on-premises perpetual products will be allowed. At time of renewal, Genesys

will discuss migration plans to cloud or subscription solutions but will continue to offer

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maintenance renewal contracts for the existing on-premises perpetual estate if that remains a

priority deployment model.

Will Genesys allow multi-year on-premises perpetual renewal terms after the last sale

date of January 31, 2022?

Genesys practice today is to renew on-premises perpetual customers to a one-year contract

while making sure customers are considering moving to the cloud or subscription.

Will a Multicloud CX or PureConnect on-premises perpetual customer migrating to

subscription need to purchase any additional hardware?


Can both on-premises perpetual and subscription licenses exist in the same

deployment?

Yes. On-premises perpetual and subscription licenses can co-exist in the same deployment.


Can both on-premises perpetual and cloud exist in the same deployment?

Yes. On-premises perpetual and cloud licenses can co-exist in the same deployment. Please

contact your Genesys account team with any questions.

If a customer is interested in migrating does everything need to transition at once?

No. On-premises perpetual, subscription licenses, and cloud licenses can co-exist in the same

deployment. Please contact your Genesys account team with any questions.

What if a customer’s budget cycle does not allow them to “pre-buy” on-premises

perpetual products prior to the last purchase date?


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If a Multicloud CX on-premises perpetual customer moves to subscription is BDS

(Billing Data Server) required for product usage tracking?

No. Genesys subscription offers a “seasonal license” component to help customers plan for

peak usage periods in their subscription contract term so installation of BDS is not required.


Note: BDS collects measurements from customers based on their usage and relays that data

back to Genesys for counting/billing purposes

Will a customer receive any credit or financial incentive to move from Genesys on-

premises perpetual to Genesys cloud or subscription offers?

Please contact your Genesys account team with any questions

How does the on-premises perpetual end of sale announcement impact rentals?

Rental orders will no longer be accepted as of January 31, 2022. Rental customers should

transition to Genesys Multicloud CX, Genesys Cloud CX, or Genesys Subscription when their

current rental agreement expires.

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About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for

organizations in over 100 countries. Through the power of the cloud and AI, our technology

connects every customer moment across marketing, sales and service on any channel, while

also improving employee experiences. Genesys pioneered Experience as a Service℠ so

organizations of any size can provide true personalization at scale, interact with empathy, and

foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and

the world's leading public cloud contact center platform, designed for rapid innovation,

scalability and flexibility.

A global company with global diversity

Spanning over 100

countries, we cover a

lot of ground.

Maybe one day we’ll get

Antarctica, but until then

we have the other

continents covered.

Genesys employees work

together to create the best

customer experiences.

Genesys™ Multicloud CX & PureConnect

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