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59
Lampiran Magang
1. Event Management
Ini merupakan photo-photo dari Event Monthly Medal yang di adakan oleh
Padang Golf Modern. Di mana event ini diadakan oleh Padang Golf Modern rutin
selama tiga bulan sekali. Kegiatan event ini adalah tournament golf untuk para
member dan nonmember namun lebih di utamakan untuk member Padang Golf
Modern. Event Monthly medal ini berlangsung satu hari dan para kontestan
hanya membayar setengah harga dari harga permainan golf pada hari biasanya.
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
60
Jadwal & Susunan Acara
Monthly Medal Padang Golf Modern
Tangrang, 15 Agustus 2014
Time Dur Activity
17.00 - 18.00 60' Early Dinner
18.00 - 18.15 15' Pre Opening
18.15 - 18.30 15' Opening by MC
18.30 - 19.00 30' Music
19.00 - 19.10 10' Kata Sambutan by General Manager
19.10-19.30 20' Pengumuman Pemenang
19.30 - 20.00 30' Music
20.00 - 20.10 10' Closing
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
61
Email Blast
Get Ready.
15th
August 2014
Registration : 7.00am
Shotgun Start : 8.00am
Format : Stroke Play
Fee : 300 Nett (Member include dinner)
350 Nett (Non Member)
For registration, kindly contact (021) 552 9228, fax (021) 552 9177 or
BBM PIN 22ADD831. Email [email protected].
www.moderngolf.co.id
Best Regarts,
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
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Broadcase Message BBM
Hello to all Padang Golf Modern Member. This messages is to inform all
of our member that Padang Golf Modern will held a Monthly Medal
Tournament on 15th
August 2014.
Registration : 7.00am
Shotgun Start : 8.00am
Format : Stroke Play
Fee : 300 Nett (Member include dinner)
350 Nett (Non Member)
For registration, kindly contact (021) 552 9228, fax (021) 552 9177 or
BBM PIN 22ADD831. Email [email protected].
www.moderngolf.co.id
Best Regarts,
Padang Golf Modern
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
63
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
64
2. Sales Promotion
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
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Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
66
3. Customer Relation Management
Dear Customer:
Thank you for giving us the opportunity to better serve you. Please help us by taking a few
minutes to tell us about the service that you have received so far. We appreciate your business and
want to make sure we meet your expectations. We hope that you will accept this as a token of our
good will.
Sincerely, Felix Hariyanto as General Manager of Padang Golf Modern
How often do you typically come to Padang Golf Modern?
Once a year
Daily
Weekly
Once a month
Every 2-3 months
2-3 times a year less often
How did your perform?
Miserably
Somewhat
Satisfactory
Very
Satisfactory Delightfully
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair,
customer service etc)
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
67
How important was performance on these attributes?
Not
Important
Somewhat
Important Important
Very
Important
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair,
customer service etc)
Overall, how satisfied were you with your services?
Not at all satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Delighted
Have you ever contacted customer service?
Yes
No
If you contacted [COMPANY] customer service, have all problems been resolved to your
complete satisfaction?
Yes, by the company or its representatives.
Yes, by me or someone outside the company
No, the problem was not resolved
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
68
Based on your awareness of [SERVICE],is it better, the same, or worse than other brands of
sport member?
Much Better
Better
About the same
Worse
Much Worse
Please share with us a few things Service could do better.
Based on your experience with Padang Golf Modern how likely are you to come again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
Based on your experience with Padang Gold Modern would you recommend us to your
friend?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
If you would like to share any additional comments or experiences about Padang Golf
Moderen please enter them below.
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
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PERSONAL INFORMATION
Name
Address
Phone
Brith Date
Nationality
Gender
Marital Status
: Razannah Lubis
: San Lorenzo SL 6 No. 35 Ilago Gading Serpong
: 081286992323
: 11 May, 1992
: Indonesian
: Female
: Single
PERSONAL PROFILE
A student majoring in communication sciences in particular explore and
leard the Plublic Relation. Able to communicate in English and a little bit in
Mandarin. Someone who always wants to know and wants to try new
things. I’m also able to interact directly with a variety of many people who
have different educational background and culture. Hardworking person
who always make every effort to do all the responsibilities that have been
entrusted.
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015
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CAREER HISTORY
August 2008 - Present
August 2010 - Present
February 2009- 2010
January 2010 - 2011
March 2012 – 2013
Freelands in Grace wedding Organizer
As a Staff WO
Freelands in Eventque Event Organizer
As a Staff EO
Grace Wedding organizer
As Staff Admin
PT. Focus Distribusi Indonesia
As a Staff Finence
Stephanie tan the Dress Maker
As a Assistant Owner
ACADEMIC QUALIFICATIONS
1997 – 1999
1999 – 2001
2001 – 2002
2002 – 2005
2005 – 2008
2008 – 2010
2010 – 2011
2011 – 2015
TK Dian Harapan, Tangerang
SD Atisa Dipamkara, Tangerang
Mimosa Elementary School, Atlanta Georgia
SD Atisa Dipamkara, Tangerang
SMP National Plus Jembatan Budaya, Kuta
SMA Atisa Dipamkara, Tangerang
SMA Pelita Tiga, Jakarta
Universitas Multimedia Nusantara
PROFESSIONAL QUALIFICATIONS
Able to use computer-assisted educational resources.( Microsoft
Word, Microsoft Excel, Microsoft Power Point,dll)
ORGANIZATION QUALIFICATION
OSIS SMP Jembatan Budaya
OSIS SMA Atisa Dipamkara
Communication Festival, Universitas Multimedia Nusantara
Fikom Night , universitas Multimedia Nusantara
Kegiatan marketing communications..., Razannah Lubis, FIKOM UMN, 2015