ANALISA EVALUASI PENCAPAIAN PENJUALAN & CUSTOMER SATISFACTION (CS)

Dipresentasikan olehNama : Otniel Joko WijayaDealer : PT Sun Star Motor Kota : SalatigaTanggal : 14 November 2016

CS in ACTION

ZDTZero Dark Thirty

https://youtu.be/EYFhFYoDAo4

Penangkapan Osama Bin Laden

adalah Hasil Kerja Tim

CIA CS in

ActionXX

Berharga : 2 Sisi Berfungsi

(Empowering, Culture, Booster)

Hit the Score

1. Man PowerEmpowering CSO as a Leader

Cloning Ritual• https://youtu.be/RA6HGfoKdLo

• ( Monday Morning Briefing, Mechanic Briefing, Sales Briefing, Employee Event )

• ( Salesforce jd SM n BM, OB jd Ka Spart, OB jd Promotion staff )

X

Not Cute in Anything

• Jangan cewek cantik kelakuan kasar• Not "make over" work but mindset n team work

2. Keep in TouchPKT Ceremonial Weekly 3S VISIT

(solution - 3S sales - image) Silahturahmi

(Segmented gathering, Member Card)

Hit the Score

Accomplish the Result a. CSI SSI Oke

b. Market Share OkeMaintenance the Result

(Tambak Tepi Laut)

a. CSI SSI OKE

b. Market Share OKE

https://youtu.be/6KZ5N_Ghzh4

TAMBAK

• Data Repeat Order (SDMS)• Data Pelanggan Bengkel• Segmented Gathering

SDMS

LAUT

• Follow up Referensi Customer• Pameran All Brand Bersama• Info & Lunch KaCab All Brand

(Salmon : Salatiga Otomotif Network)

(Empowering, Culture, Booster)

Hit the Score

The End