IBM Tivoli Business Service Manager V6.1 and IBM Tivoli Netcool ...

IBM United States Software Announcement211-444, dated October 4, 2011

IBM United States Software Announcement 211-444 IBM is a registered trademark of International Business Machines Corporation 1

IBM Tivoli Business Service Manager V6.1 andIBM Tivoli Netcool/Impact V6.1 can help businessand operations personnel understand the complexrelationships between business services andsupporting technologyTable of contents

1 Overview 4 Publications 2 Key prerequisites 4 Technical information 2 Planned availability date 18 Ordering information 2 Description 21 Terms and conditions 4 Program number 24 Prices

At a glance

IBM® Tivoli® Business Service Manager V6.1 can help business and operationspersonnel understand the complex relationships between business services andsupporting technology. Tivoli Business Service Manager allows organizations to:

• Track critical business and operational indicators

• Create and maintain accurate service models

• Identify service failures and degradations

• Prioritize IT response based on business impact

IBM Tivoli Netcool/Impact V6.1 enables you to:

• Leverage context-driven correlation to help reduce symptomatic events andincident tickets, and prioritize response based on business impact

• Access and display intelligence from across multiple support tools in a single,integrated web interface, in context, for improved event, incident and problemhandling

• Help maximize productivity with a common platform for universal access to real-time data, events and changes

• Execute automated actions directly from any event, incident, problem or operatorview, in context, or drive run-book automations to help improve staff productivityand process efficiency

Overview

IBM Tivoli Business Service Management V6.1 and IBM Tivoli BusinessService Manager for the Enterprise V6.1 provide targeted service visibility andintelligence through real-time business and operational dashboards. Line-of-businessand operations executives, managers, and staff gain the visibility to gauge how thebusiness is actually delivering against defined revenue, growth, and operationalobjectives.

IBM Tivoli Business Service Manager V6.1, available for distributed systems,provides business and operational audiences with the visibility needed to directlymanage against service objectives, including real-time tracking of key performanceindicators (KPIs) and service level agreements (SLAs), service impact and root


cause analysis, and automated service modeling - all in targeted business andoperational dashboards.

IBM Tivoli Business Service Manager for the Enterprise V6.1, available for distributedor IBM z/OS® (IBM mainframe) systems, helps business and operations personnelunderstand the full end-to-end complex relationships between business services andsupporting technology.

IBM Tivoli Netcool/Impact V6.1 streamlines event and alert management,business service management, and incident and problem management by providingcontext-driven correlation, intelligence, and automations. With Tivoli Netcool/ImpactV6.1, you can:

• Leverage context-driven correlation to help reduce symptomatic events andincident tickets, and prioritize response based on business impact

• Access and display intelligence from across multiple support tools in a single,integrated web interface, in context, for improved event, incident, and problemhandling

• Help maximize productivity with a common platform for universal access to real-time data, events, and changes

• Execute automated actions directly from any event, incident, problem, oroperator view, in context, or drive run-book automations to help improve staffproductivity and process efficiency

Key prerequisites

Refer to the Technical information section.

Planned availability date

• October 31, 2011: Electronic software delivery

• November 18, 2011: Physical software delivery

Description

IBM Tivoli Business Service Manager V6.1 and IBM Tivoli Business ServiceManager for the Enterprise V6.1 illustrate very clearly one of the ways that IBMTivoli solutions can help you achieve enhanced visibility, control, and automation.Consider that visibility in this context means, essentially, seeing the business - howwell or badly the infrastructure is delivering on business objectives. Tivoli BusinessService Manager not only delivers visibility of this kind, but also, thanks to extensivecross-solution integration capabilities, can inform the other two areas - enhancedcontrol and automation - in the ways to help your organization achieve a superioroverall outcome.

Important new key features for V6.1:

• Enhanced user interface (UI) with self-service dashboard capabilities

– Drag-and-drop dashboard creation with free form page layout

– Portlet palette and catalogue support for simplified content selection

– Widget builder support including hover preview and save to palette

– Customization of look and feel - logos, titles, colors

– Ability to remove portlet padding and title bars to maximize screen real estate

– Improved export and import capability for UI customization

– Simplified security administration with ability to manage by roles

• Impact integration

– Enhanced data access and automation with integrated Tivoli Netcool/Impact


– Common UI in IBM Tivoli Integrated Portal (TIP)

– Common Administration of policies, data sources, services

• Service model creation

– Automated rule-based service model composition

– Resource enrichment capability with impact policies

• Enhanced reporting

– IBM Tivoli Common Reporting (TCR) V2.1 including Cognos® metadata model

– Data abstraction and modeling simplifies report creation and customization

– Simplified report editing and ad-hoc reporting

• Infrastructure updates

– Update UI built on TIP V2.2

– Export and import of configuration data from development to productionsystems

– 64-bit platform support

– DB2® replacement of the PostgreSQL back end database

• Integration

– Tivoli Application Dependency Discovery Manager integration enhancements forperformance, data integrity, and customization

– Virtualization, green energy, and IBM Director solutions

– Continued cadence with Tivoli Event Pump for z/OS

IBM Tivoli Netcool/Impact V6.1

IBM Tivoli Netcool/Impact provides a flexible, dynamic, common platform forreal-time data access that can more easily circumvent traditional organizationalboundaries. Armed with data from virtually any data source, administratorscan correlate, calculate, enrich, deliver, visualize, and perform a wide range ofautomated actions.

IBM Tivoli Netcool/Impact offers an advanced policy engine that allowsadministrators to define exactly what actions should be taken and when. Theseactions can include adding business context to events, business impact analysis,advanced event correlation, calculation of key performance indicators (KPIs),notification and escalation, and virtually any custom data manipulation and action.In addition, a customizable web-based operator view virtualizes multiple data stores,providing a single point from which to view and act on distributed data. As a result,it can integrate more seamlessly with your trusted data sources or configurationmanagement database (CMDB) in support of IT Infrastructure Library® (ITIL®) orenhanced Telecom Operations Map (eTOM) processes and best practices.

In the past, establishing a single data management platform often meant "rippingand replacing" existing tools, restructuring departmental processes, and allocatingvaluable resources for integration and migration. Tivoli Netcool/Impact helps renderthose steps obsolete. It allows you to more quickly access and leverage data inexisting data stores and utilize a simpler metadata access layer across them. Indoing so, it allows for a single, virtualized data store and more flexible data use. Byleveraging data where it resides, Tivoli Netcool/Impact helps preserve the ownershipand control of the original data content and helps organizations avoid security issuesrelated to accessing this data - all while helping to improve productivity.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containingdetails on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

http://www.ibm.com/able/product_accessibility/index.html


Program number

Programnumber VRM Program name

5724-C51 6.1 IBM Tivoli Business Service Manager5725-C55 6.1 IBM Tivoli Business Service Manager for the Enterprise5724-S43 6.1 IBM Tivoli Netcool/Impact

Education support

Comprehensive education for IBM Tivoli products is offered through WorldwideTivoli Education Delivery Services. A wide range of training options are available,including classes led by instructors, learning on demand, on-site training, andblended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/

Offering Information

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage

Publications

No publications are shipped with this program.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM productpublications and marketing material with a catalog of 70,000 items. Extensivesearch facilities are provided. Payment options for orders are via credit card (inthe U.S.) or customer number for 20 countries. A large number of publicationsare available online in various file formats, and they can all be downloaded by allcountries, free of charge, where IBM does business.

Technical information

Specified operating environment

Hardware and Software requirements

Hardware and software requirements for IBM Tivoli Business Service ManagerV6.1 or IBM Tivoli Business Service Manager for the Enterprise V6.1 areavailable at

http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/topic/com.ibm.tivoli.itbsm.doc/welcome.htm

http://www-306.ibm.com/software/tivoli/education/

http://www.ibm.com/common/ssi


http://www.ibm.com/shop/publications/order




Hardware and software requirements for IBM Tivoli Netcool/Impact V6.1 areavailable at

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.tivoli.tabsmimpact.doc/welcome.htm

The program's specifications and specified operating environment information maybe found in documentation accompanying the program, if available, such as areadme file, or other information published by IBM, such as an announcement letter.Documentation and other program content may be supplied only in the Englishlanguage.

Planning information

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support

Packaging

IBM Tivoli Business Service Manager V6.1 is distributed with:

• International Program License Agreement (Z125-3301)

• License Information document

• DVD media (for Passport Advantage)

• Publications (refer to the Publications section)

IBM Tivoli Business Service Manager for the Enterprise V6.1 is distributed with:





IBM Tivoli Netcool/Impact V6.1 is distributed with:





These programs, when downloaded from a website, contain the applicable IBMlicense agreement and License Information, if appropriate, and will be presentedfor acceptance at the time of installation of the program. For future reference, thelicense and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Tivoli Business Service Manager V6.1, IBM Tivoli Business Service Managerfor the Enterprise V6.1, and IBM Tivoli Netcool/Impact V6.1 uses the security andauditability features of the operating system software. The customer is responsiblefor evaluation, selection, and implementation of security features, administrativeprocedures, and appropriate controls in application systems and communicationfacilities.





Software Services

IBM Software Services has the breadth, depth, and reach to manage your servicesneeds. You can leverage the deep technical skills of our lab-based, software servicesteam and the business consulting, project management, and infrastructure expertiseof our IBM Global Services team. Also, we extend our IBM Software Services reachthrough IBM Business Partners to provide an extensive portfolio of capabilities.Together, we provide the global reach, intellectual capital, industry insight, andtechnology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services salesspecialist, visit

http://www.ibm.com/software/sw-services/

Licensing metric definitions and pricing examples

Licensing metric definitions

Install

Install is a unit of measure by which the program can be licensed. An Install is aninstalled copy of the program on a physical or virtual disk made available to beexecuted on a computer. Licensee must obtain an entitlement for each install of theprogram.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs ofEntitlement (PoEs) are based on the number of units of a specific resource usedor managed by the program. Licensee must obtain sufficient entitlements for thenumber of RVUs required for licensee's environment for the specific resources asspecified in the table below. RVU entitlements are specific to the program and thetype of resource and may not be exchanged, interchanged, or aggregated with RVUentitlements of another program or resource.

Instead of the entitlements required for the resources used by the program directly,licensee must obtain entitlements for this program sufficient to cover the resourcesmanaged by the program.

Pricing examples

Pricing example for IBM Tivoli Business Service Manager

IBM Tivoli Business Service Manager is priced per install and per tier RVU. Eachphysical site is considered a single install of Tivoli Business Services Manager.

Base per install - per physical site, production, hot standby, non-production are eachconsidered a single install. The number of base per install components required arethe same regardless of how many components of the bundle are being licensed.

RVU per tier is described below. Volume scaling is applied to tiers as indicated belowper specific Volume Unit Exhibit (VUE).

Tier 1 devices per Resource Value Unit - The following probes or devices areconsidered Tier 1. The number of Resource Value Units required is based on VUE002Table B below.

This is counted by the number of end devices monitored via:

• SNMP traps

• Syslog messages

http://www.ibm.com/software/sw-services/


• Syslogd messages

• BMC Patrol per processor

• TL1

• Ping

• ISS SiteProtectorTM

And the number of:

• Oracle Tables monitored

• HTTPD Common Log Format monitored

• HTTPD Server Error Log monitored

• Windows® log files monitored

• Cisco PIX monitored

• Cisco SDEE monitored

• Checkpoint Firewall-1 monitored

• Cisco ACS monitored (each instance of Cicso ACS counts as 20 RVUs)

• IBM Tivoli Monitoring managed processor monitored

• IBM Tivoli Enterprise Console® managed processor monitored (where these arenot consolidated via a TEC server)

• Devices integrated via the EIF Probe per managed processor monitored

Tier 2 devices per Resource Value Unit - The following probes or devices areconsidered Tier 2. The number of Resource Value Units required is based on VUE002Table B below. This is counted by the number of managed devices from the followinglist:

• Pulsepoint

• RADIUS

• Siemens DCO

• Ericsson AXE 10 per Class 5 Voice Switch

• Nortel DMS per Class 5 Voice Switch

• Alcatel DSC Dex per Class 5 Voice Switch

• Marconi System X per Class 5 Voice Switch

• Avaya Definity G3 per switch

• Lucent ECP

• Lucent 5ESS - Class 5 Voice Switch

• Ericsson ACP 1000

• Arcom Environmental Monitoring System

• Comverse

• Nortel DMS 10

• Nortel Meridian

• Alcatel MT20

• N.E.T. Promina

• Ericsson MD110

• Hewlett Packard OpenView NNM

• IBM NetView/6000

• DEC VAX Operator Communication Facility

• Oracle

• Enterprise SNMP EMS

• Polycenter Watchdog

• Sun Solstice Enterprise Manager


• Freshwater Sitescope

• Sun SunNet Manager

• Castlerock SNMPC

• Aprisma Spectrum

• Sun ManagementCenter

• Compaq Tandem

• CA Unicenter TNG

• Hewlett Packard Vantage Point Operations

• Microsoft® Operations Manager (MOM)

• Microsoft System Center for Operations 2007 ( SCOM 2007)

• CFS Building Management

• CMS400

• FDF Server - Single Connection

• N.E.T. IDNX

• Hewlett Packard IT/Operations Center

• Siemens Landis and Staefa

• Open NerveCenter

• N.E.T. Open/5000

• Netlabs (DiMONS 2G)

• Nortel Multi-service Data Manager

And by the number of:

• Email systems

• Sockets

• Executable programs

• FIFO queues

• Stdin feeds

• Log files monitored

• RoboMon Element Manager

• TEC (AIX®, HP, Solaris) Oracle

• Tivoli Enterprise Console (TEC ODBC)

And by the number of databases managed using:

• ODBC

• Informix®

This is counted by the number of connections to the managed devices in thefollowing list:

• Nokia NMS100

• Nortel BSSM

• Nortel TN-MS EC1 Element Controller for TN-1X

• Nortel SB OSSI

• Nortel Universal Signalling Point (USP)

• Nortel BB STP

• Octel Voice Message Switch

• Okeford

• Telco Research ORBi-TEL

• Oryx EMS for Exel Switches


• Ascom PANMAN

• Dantel PointMaster

• Ion Networks Sentinel 2000

• Servelec

• Marconi ServiceOn Access

• Siemens EWSD Logfile

• SNM-OS probe

• Siemens TNMS (SNMP)

• Siemens HMS (rs232)

• Airspan Sitespan

• ECI/Telematics

• Ascom TimePlex TimeView/2000

• Ericsson Xmate

• PDS Snyder

• SNMP Telecom EMS

• Huawei T2000 MML

• Lucent ITM-SC

• Alcatel S12

• Nortel EV-DO

• Nortel IEMS

• Motorola OMC-R (Iden)

• ADAM NOMS

• Lucent Agile ATM

• Alcatel 1000 E10/OCB-283

• Alcatel OMC-R (Terminal Server Connection)

• Alcatel OMC-S

• Telstra AMS

• Cisco CEMF

• Ascom CLOG

• DAWCOM

• Nortel Digital Fault Management (DFMS)

• Tekelec Eagle STP

• ECI/eNM

• Nortel EIF

• Marconi EMOS

• Fujitsu FENS

• FLEXR

• Inet Geoprobe

• Glenayre VMS

• Hughes

• KBU Fivemere

• Fibermux LightWatch

• Lucent ITM-NM/OMS

• ADC Metrica® NPR

• NewNet SMS

• NICAD

• Tellabs 2100

• Alcatel NMC 1300


• Tandem SCP

• Lucent OTAF/SDHLR

• Telcordia ISCP-DRS-SPACE

• Alcatel AWS

• Lucent NFM

• Fujitsu Netsmart

• Lucent Wireless ASCII

• Telcordia Wireless ASCII

• Tekelec LSMS

• Prognosis

• Nortel MG9000

• Nortel PTM

• Marconi ServiceOn Data

• Ericsson BNSI

• Siemens TNMS (CORBA)

• Motorola OMC-R (3GPP)

• Huawei T2000 CORBA

• Huawei N2000 CORBA

• Cisco CTM (CORBA)

• NEC Director (CORBA)

• ECI Lightsoft CORBA

• Fujitsu ICS Probe

• Lucent Wavestar SNMS

• Marconi MV38/PSB MNR

• Lucent OMC (CORBA)

• Ciena On Center

• Lucent JMTE (CORBA)

• Alcatel OS-OS

• Nokia Netact/NMS2000

• Nokia NetAct for Broadband

• Nortel EAI

• Nortel Magellan NMS

• Tellabs 8000/8100

• Alcatel 5620 SAM

• Marconi MV36/PFM

• Nortel MDM

• Alcatel 5620 Logfile

• Nortel Preside Wireless (3GPP)

• Nortel CDMA Element Management System ( CEMS )

• Nortel CDMA Element Manager ( CNM )

• Ericsson 3GPP (OSS-RC/RANOS/CNOS)

• Nokia NetAct for Wireless (3GPP)

• Alcatel OMC-R (3GPP)

• Siemens Switch/Radio/@vantage Commander (CORBA)

• Alcatel 5620 NM CORBA

• Ericsson RANOS (3GPP)

• Nortel OMC-R (Q3)

• Alcatel OMC-R (Q3 Interface)


• Alcatel SMC 1360

• Motorola OMC-R (Q3 Interface)

• Siemens RadioCommander (Q3 Interface)

• Siemens SwitchCommander (Q3 interface)

RVU conversion table

• From 1 to 10 Resources, 1.0 RVUs per Resource

• From 11 to 100 Resources, 10 RVUs plus 0.9 RVUs per Resource above 10



• For more than 500 Resources, 374 RVUs plus 0.45 RVUs per Resource above

Customer's environment consists of 3,000 Tier 1 devices and 20 Tier 2 devices asoutlined in the metric descriptions above. The customer will need to entitle their3,000 Tier 1 devices and their 20 Tier 2 devices.

Net Resource Value UnitsChargeable Quantity in required,Component customer quantity of partmetric environment numbers to order

Tier 1 devices 3,000 1,499*Tier 2 devices 20 19**

* Using VUE002 Table B, customer requires 1,499 RVUs to entitle their 3,000 Tier1 devices. The quantity to order is 1,499 Resource Value Units. The first 10 are ata factor of 1.0, the next 90 at a factor of .9, the next 150 at a factor of .8, the next250 at a factor of .65, and the final 2,500 at a factor of .45.

** Using VUE002 Table B, customer requires 19 Resource Value Units to entitle their20 Tier 2 devices. The quantity to order is 19 Resource Value Units. The first 10 at afactor of 1.0 and the next 10 at a factor of .9.

Pricing example for IBM Tivoli Business Service Manager for the Enterprise

General charge terms

Resources counted for the purpose of calculating RVUs are based on devices and areorganized into tiers.

Tier 1

The following probes or devices are counted for Tier 1 calculation. A Tier 1 probe ordevice is a resource that sends metrics that can be consumed by IBM Tivoli BusinessService Manager for the Enterprise. This is counted by the number of end devicesmonitored via:

• Simple Network Management Protocol (SNMP) traps

• Syslog messages

• Syslogd messages

• BMC Patrol per processor

• TL1

• Ping

• ISS SiteProtector

And the number of monitored devices from the following list:

• Oracle Tables

• HTTPD Common Log Format


• HTTPD Server Error Log

• Windows log files

• Cisco PIX

• Cisco SDEE

• Cisco ACS

• Checkpoint Firewall-1

• IBM Tivoli Monitoring managed processor

• IBM Tivoli Enterprise Console managed processor

• Each Integrated Facility for Linux® (IFL)

Tier 2

The following probes or devices are considered Tier 2. A Tier 2 is a Special Networkclassification of switches and routers and specialized consolidation products thatsends metrics that can be consumed by IBM Tivoli Business Service Manager for theEnterprise. This is counted by the number of managed devices from the followinglist:

• Pulsepoint

• RADIUS

• Siemens DCO

• Ericsson AXE 10 per Class 5 Voice Switch

• Nortel DMS per Class 5 Voice Switch

• Alcatel DSC Dex per Class 5 Voice Switch

• Marconi System X per Class 5 Voice Switch

• Avaya Definity G3 per switch

• Lucent ECP

• Lucent 5ESS - Class 5 Voice Switch

• Ericsson ACP 1000

• Arcom Environmental Monitoring System

• Comverse

• Nortel DMS 10

• Nortel Meridian

• Alcatel MT20

• N.E.T. Promina

• Ericsson MD110

• Hewlett Packard OpenView NNM

• IBM NetView/6000

• DEC VAX Operator Communication Facility

• Oracle

• Enterprise SNMP EMS

• Polycenter Watchdog

• Sun Solstice Enterprise Manager

• Freshwater Sitescope

• Sun SunNet Manager

• Castlerock SNMPC

• Aprisma Spectrum

• Sun ManagementCenter

• Compaq Tandem

• CA Unicenter TNG


• Hewlett Packard Vantage Point Operations

• Microsoft Operations Manager (MOM)

• Microsoft System Center for Operations 2007 ( SCOM 2007)

• CFS Building Management

• CMS400

• FDF Server - Single Connection

• N.E.T. IDNX

• Hewlett Packard IT/Operations Center

• Siemens Landis and Staefa

• Open NerveCenter

• N.E.T. Open/5000

• Netlabs (DiMONS 2G)

• Nortel Multi-service Data Manager

And by the number of:

• Email systems

• Sockets

• Executable programs

• FIFO queues

• Stdin feeds

• Log files monitored

• RoboMon Element Manager

• TEC (AIX/HP/Solaris) Oracle

• Tivoli Enterprise Console (TEC ODBC)

And by the number of databases managed using:

• ODBC

• Informix

This is counted by the number of connections to the managed devices in thefollowing list. A connection is defined as data being consumed by IBM Tivoli BusinessService Manager for the Enterprise from any of the following devices:

• Nokia NMS100

• Nortel BSSM

• Nortel TN-MS EC1 Element Controller for TN-1X

• Nortel SB OSSI

• Nortel Universal Signalling Point (USP)

• Nortel BB STP

• Octel Voice Message Switch

• Okeford

• Telco Research ORBi-TEL

• Oryx EMS for Exel Switches

• Ascom PANMAN

• Dantel PointMaster

• Ion Networks Sentinel 2000

• Servelec

• Marconi ServiceOn Access

• Siemens EWSD Logfile


• SNM-OS probe

• Siemens TNMS (SNMP)

• Siemens HMS (rs232)

• Airspan Sitespan

• ECI/Telematics

• Ascom TimePlex TimeView/2000

• Ericsson Xmate

• PDS Snyder

• SNMP Telecom EMS

• Huawei T2000 MML

• Lucent ITM-SC

• Alcatel S12

• Nortel EV-DO

• Nortel IEMS

• Motorola OMC-R (Iden)

• ADAM NOMS

• Lucent Agile ATM

• Alcatel 1000 E10/OCB-283

• Alcatel OMC-R (Terminal Server Connection)

• Alcatel OMC-S

• Telstra AMS

• Cisco CEMF

• Ascom CLOG

• DAWCOM

• Nortel Digital Fault Management (DFMS)

• Tekelec Eagle STP

• ECI/eNM

• Nortel EIF

• Marconi EMOS

• Fujitsu FENS

• FLEXR

• Inet Geoprobe

• Glenayre VMS

• Hughes

• KBU Fivemere

• Fibermux LightWatch

• Lucent ITM-NM/OMS

• ADC Metrica NPR

• NewNet SMS

• NICAD

• Tellabs 2100

• Alcatel NMC 1300

• Tandem SCP

• Lucent OTAF/SDHLR

• Telcordia ISCP-DRS-SPACE

• Alcatel AWS

• Lucent NFM

• Fujitsu Netsmart


• Telcordia Wireless ASCII

• Tekelec LSMS

• Prognosis

• Nortel MG9000

• Nortel PTM

• Marconi ServiceOn Data

• Ericsson BNSI

• Siemens TNMS (CORBA)

• Motorola OMC-R (3GPP)

• Huawei T2000 CORBA

• Huawei N2000 CORBA

• Cisco CTM (CORBA)

• NEC Director (CORBA)

• ECI Lightsoft CORBA

• Fujitsu ICS Probe

• Lucent Wavestar SNMS

• Marconi MV38/PSB MNR

• Lucent OMC (CORBA)

• Ciena On Center

• Lucent JMTE (CORBA)

• Alcatel OS-OS

• Nokia Netact/NMS2000

• Nokia NetAct for Broadband

• Nortel EAI

• Nortel Magellan NMS

• Tellabs 8000/8100

• Alcatel 5620 SAM

• Marconi MV36/PFM

• Nortel MDM

• Alcatel 5620 Logfile

• Nortel Preside Wireless (3GPP)

• Nortel CDMA Element Management System ( CEMS )

• Nortel CDMA Element Manager ( CNM )

• Ericsson 3GPP (OSS-RC, RANOS, CNOS)

• Nokia NetAct for Wireless (3GPP)

• Alcatel OMC-R (3GPP)

• Siemens Switch/Radio/@vantage Commander (CORBA)

• Alcatel 5620 NM CORBA

• Ericsson RANOS (3GPP)

• Nortel OMC-R (Q3)

• Alcatel OMC-R (Q3 Interface)

• Alcatel SMC 1360

• Motorola OMC-R (Q3 Interface)

• Siemens RadioCommander (Q3 Interface)

• Siemens SwitchCommander (Q3 interface)


Tier 3

Tier 3 required RVUs is based on the total number of MSUs managed by IBM TivoliBusiness Service Manager for the Enterprise. For the purpose of RVU calculation, therequired number of RVUs are calculated on the full machine based MSU capacity ofthe machines IBM Tivoli Business Service Manager for the Enterprise is managing.An MSU is defined as millions of Central Processing Unit (CPU) service units perhour; the measure of capacity used to describe the computing power of thehardware processors on which S/390® or System z® software runs. MSU values aredetermined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).For more information on mainframe MSU rated capacity, refer to The IBM System zMachines Exhibit (Z125-3901) or this web page

http://www-03.ibm.com/systems/z/resources/swprice/reference/exhibits/hardware.html






• From 751 to 1,250 Resources, 585 RVUs plus 0.5 RVUs per Resource above 750

• From 1,251 to 2,000 Resources, 835 RVUs plus 0.4 RVUs per Resource above1,250

• For more than 2,000 Resources, 1,135 RVUs plus 0.3 RVUs per Resource above2,000

Pricing example for IBM Tivoli Netcool/Impact

IBM Tivoli Netcool/Impact is priced per install; each Tivoli Netcool/Impact applicationinstance is considered a single install of Tivoli Netcool/Impact. It is also priced bytier by the amount of each type of technology that each Tivoli Netcool/Impact install(application instances) uses. The number of RVUs required per tier is defined below.Volume scaling is applied to each tier as indicated below per specific Volume UnitExhibit (VUE).

Tier 1 (VUE C) IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (applicationinstances) any of each of the following technologies is used with:

• DB2

• Informix

• Microsoft SQL server

• ODBC

• Oracle

• PostgresSQL

• Sybase

• MySQL

• Flat files

• XML destinations

• LDAP

• TCP/IP Socket

Tier 1 (VUE C) third-party IBM Tivoli Netcool/Impact

This is counted by the number of Tivoli Netcool/Impact installs (applicationinstances) any of the following technology is used with:




• SNMP



• Alcatel 5620

• Cramer Dimension

• Smallworld



• Vitria

• JMS

Tier 3 (VUE C) third-party IBM Tivoli Netcool/Impact


• Tibco

• Web Services






• For more than 20 Resources, 16 RVUs plus 0.6 RVUs per Resource above 20

Example 1a

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over two applicationinstances across four processors (multiprocessor capable) on two servers and eachappliance instance interfaces to Oracle, LDAP, and DB2 databases. Calculation: twoImpact application instances connecting to three Tier 1 databases each equals sixDSA Tier 1 connections.

Impact DSA Tier 1 Quantity in Net Resource customer Installs Value Units environment required required

Impact Installs 2 2Impact Tier 1 6 6

Example 1b

ABC Consumer Goods deploys IBM Tivoli Netcool/Impact over three applicationinstances across six processors (multiprocessor capable) on three servers and eachapplication instance interfaces to Oracle databases, LDAP systems, TCP/IP Sockets,and XML.

Calculation: 3 Netcool/Impact application instances interfacing to 4 Tier 1 databaseseach equals 12 DSA Tier 1 connections.


Impact DSA Tier 1 Quantity in Net Resource customer Installs Value Units environment required required

Impact Installs 3 3Impact Tier 1 12 10

Ordering information

This product is only available via Passport Advantage. It is not available asshrinkwrap.

Product group: Tivoli Product Identifier Description (PID)IBM Tivoli Business Service Manager (5724-C51)IBM Tivoli Business Service Manager for the Enterprise (5725-C55)IBM Tivoli Netcool/Impact (5724-S43) Product category: Business Service

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed areentitled to receive the corresponding media pack.

IBM Tivoli Business Service Manager V6.1 (5724-C51)

Media packsdescription Part number

Multiplatform Multilingual Media Pack BJ0ZXML

IBM Tivoli Business Service Manager for the Enterprise V6.1 (5725-C55)

Media packsdescription Part number Multiplatform Multililingual Media Pack BJ104ML

IBM Tivoli Netcool/Impact V6.1 (5724-S43)

Media packsdescription Part number Multiplatform Multililingual Media Pack BP01EML

Current licensees

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for SoftwareMaintenance renewals, which can simplify management and budgeting for eligiblenew versions and releases (and related technical support) for your coveredproducts. The anniversary date, established at the start of your Passport AdvantageAgreement, will remain unchanged while your Passport Advantage Agreementremains in effect. New software purchases will initially include twelve full months ofSoftware Maintenance. Software Maintenance in the second year (the first year of


renewal) can be prorated to be coterminous with your common anniversary date.Thereafter, all Software Maintenance will renew at the common anniversary date fortwelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBMSoftware Support Handbook for specific terms relating to, and a more completedescription of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in thefollowing table is per required number of Resource Value Units. To order for PassportAdvantage, specify the desired part number and quantity.


Base per install

Part Description number

ITBSM Base Install(s) License + SW Subscription & Support 12 Months D612ILL SW Subscription & Support Renewal E03TVLL SW Subscription & Support Reinstatement 12 Months D612JLL ITBSM Tier 1 Resource Value Unit License + SW Subscription & Support 12 Months D04YNLL SW Subscription & Support Renewal E05BKLL SW Subscription & Support Reinstatement 12 Months D04YPLL ITBSM Tier 2 Resource Value Unit License + SW Subscription & Support 12 Months D612MLL SW Subscription & Support Renewal E03TXLL SW Subscription & Support Reinstatement 12 Months D612NLL ITBSM Base Install on System z License + SW Subscription & Support 12 Months D03X0LL SW Subscription & Support Renewal E04QRLL SW Subscription & Support Reinstatement 12 Months D03X1LL ITBSM Tier 1 Resource Value Unit on System z License + SW Subscription & Support 12 Months D04YLLL SW Subscription & Support Renewal E05BJLL SW Subscription & Support Reinstatement 12 Months D04YMLL ITBSM Tier 2 Resource Value Unit on System Z License + SW Subscription & Support 12 Months D04YQLL SW Subscription & Support Renewal E05BLLL SW Subscription & Support Reinstatement 12 Months D04YRLL


Base per install


TBSM Enterprise Base Install License + SW Subscription & Support 12 Months D0I04LL SW Subscription & Support Renewal E0BG7LL SW Subscription & Support Reinstatement 12 Months D0I05LL TBSM Enterprise Base Install for Linux on System z License + SW Subscription & Support 12 Months D0I06LL SW Subscription & Support Renewal E0BG8LL SW Subscription & Support Reinstatement 12 Months D0I07LL TBSM Enterprise Tier 1 Resource Value Unit License + SW Subscription & Support 12 Months D0I08LL SW Subscription & Support Renewal E0BG9LL SW Subscription & Support Reinstatement 12 Months D0I09LL


TBSM Enterprise Tier 1 RVU for Linux on System z License + SW Subscription & Support 12 Months D0I0ELL SW Subscription & Support Renewal E0BGELL SW Subscription & Support Reinstatement 12 Months D0I0FLL TBSM Enterprise Tier 2 Resource Value Unit License + SW Subscription & Support 12 Months D0I0GLL SW Subscription & Support Renewal E0BGFLL SW Subscription & Support Reinstatement 12 Months D0I0HLL TBSM Enterprise Tier 2 RVU for Linux on System z License + SW Subscription & Support 12 Months D0I0ILL SW Subscription & Support Renewal E0BGGLL SW Subscription & Support Reinstatement 12 Months D0I0JLL TBSM Enterprise Tier 3 Resource Value Unit License + SW Subscription & Support 12 Months D0I0KLL SW Subscription & Support Renewal E0BGHLL SW Subscription & Support Reinstatement 12 Months D0I0LLL TBSM Enterprise Tier 3 RVU for Linux on System z License + SW Subscription & Support 12 Months D0I0MLL SW Subscription & Support Renewal E0BGILL SW Subscription & Support Reinstatement 12 Months D0I0NLL



IBM Netcool/Impact Base Install(s) License & SW Maintenance 12 Months D612CLL Install(s) SW Maintenance Annual Renewal E03TSLL Install(s) SW Maintenance Reinstatement 12 Month D612DLL IBM Netcool/Impact Tier 1 Resource Value Unit License & SW Maintenance 1 D612GLL Resource Value Unit SW Maintenance Annual Renewal E03TULL Resource Value Unit SW Maintenance Reinstatement 12 Month D612HLL IBM Netcool/Impact Tier 2 Resource Value Unit License & SW Maintenance D6126LL Resource Value Unit SW Maintenance Annual Renewal E03TPLL Resource Value Unit SW Maintenance Reinstatement D6127LL IBM Netcool/Impact Tier 3 Resource Value Unit License & SW Maintenance D612ALL Resource Value Unit SW Maintenance Annual Renewal E03TRLL Resource Value Unit SW Maintenance Reinstatement D612BLL IBM Netcool/Impact Tier 1 3rd Pty Resource Value Unit License & SW Maintenance D612ELL Resource Value Unit SW Maintenance Annual Renewal E03TTLL Resource Value Unit SW Maintenance Reinstatement 12 Month D612FLL IBM Netcool/Impact Tier 3 3rd Pty Resource Value Unit License & SW Maintenance D6128LL Resource Value Unit SW Maintenance Annual Renewal E03TQLL Resource Value Unit SW Maintenance Reinstatement D6129LL Impact Install for Linux on System z Resource Value Unit License & SW Maintenance D0AZJLL Resource Value Unit SW Maintenance Annual Renewal E07R5LL Resource Value Unit SW Maintenance Reinstatement D0AZLLL Impact Tier 1 RVU for Linux on System z Resource Value Unit License & SW Maintenance D0AZMLL Resource Value Unit SW Maintenance Annual Renewal E07R7LL Resource Value Unit SW Maintenance Reinstatement D0AZNLL Impact Tier 2 RVU for Linux on System z Resource Value Unit License & SW Maintenance D0AZXLL


Resource Value Unit SW Maintenance Annual Renewal E07R9LL Resource Value Unit SW Maintenance Reinstatement D0AZYLL Impact Tier 3 RVU for Linux on System z Resource Value Unit License & SW Maintenance D0AZZLL Resource Value Unit SW Maintenance Annual Renewal E07RALL Resource Value Unit SW Maintenance Reinstatement D0B00LL Impact Tier 1 3rd Party RVU for Linux on System z Resource Value Unit License & SW Maintenance D0AZPLL Resource Value Unit SW Maintenance Annual Renewal E07R8LL Resource Value Unit SW Maintenance Reinstatement D0AZQLL Impact Tier 3 3rd Party RVU for Linux on System z Resource Value Unit License & SW Maintenance D0B01LL Resource Value Unit SW Maintenance Annual Renewal E07RBLL Resource Value Unit SW Maintenance Reinstatement D0B02LL

To order a media pack for Passport Advantage, specify the part number in thedesired quantity from the following tables.


Partnumber Description-BJ0ZXML IBM Tivoli Business Service Manager V6.1 Base Multiplatform Multilingual Media Pack


Partnumber Description

BJ104ML IBM Tivoli Business Service Manager for the Enterprise V6.1 Base Multiplatform Multilingual Media Pack


Partnumber Description

BP01EML IBM Tivoli Netcool/Impact V6.1 Multiplatform Multilingual Media Pack

Terms and conditions

The information provided in this announcement letter is for reference andconvenience purposes only. The terms and conditions that govern any transactionwith IBM are contained in the applicable contract documents such as the IBMInternational Program License Agreement, IBM International Passport AdvantageAgreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available asshrinkwrap.

Licensing

IBM International Program License Agreement including the License Informationdocument and Proof of Entitlement (PoE) govern your use of the program. PoEsare required for all authorized use. Part number products only, offered outside ofPassport Advantage, where applicable, are license only and do not include SoftwareMaintenance.

These programs are licensed under the IBM Program License Agreement (IPLA)and the associated Agreement for Acquisition of Software Maintenance, whichprovide for support with ongoing access to releases and versions of the program.IBM includes one year of Software Subscription and Support (also referred to


as Software Maintenance) with the initial license acquisition of each programacquired. The initial period of Software Subscription and Support (also referred toas Software Maintenance) can be extended by the purchase of a renewal option, ifavailable. These programs have a one-time license charge for use of the programand an annual renewable charge for the enhanced support that includes telephoneassistance (voice support for defects during normal business hours), as well asaccess to updates, releases, and versions of the program as long as support is ineffect.

License Information form numbers

IBM Tivoli Business Service Manager 5724-C51 L-NHON-8KBD3JIBM Tivoli Business Service Manager for 5725-C55 L-NHON-8LMHTN the EnterpriseIBM Tivoli Netcool/Impact 5724-S43 L-NHON-8LJHYD

The program's License Information will be available for review on the IBM SoftwareLicense Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment,it will conform to its specifications. The warranty applies only to the unmodifiedportion of the program. IBM does not warrant uninterrupted or error-free operationof the program or that IBM will correct all program defects. You are responsible forthe results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on knownprogram defects, defect corrections, restrictions, and bypasses at no additionalcharge. For further information, consult the IBM Software Support Handbook foundat

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licenseeacquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available fora minimum of five years from the general availability date, as long as yourSoftware Subscription and Support (also referred to as Software Maintenance) isin effect. This technical support allows you to obtain assistance (via telephone orelectronic means) from IBM for product-specific, task-oriented questions regardingthe installation and operation of the program product. Software Subscriptionand Support (Software Maintenance) also provides you with access to updates(modifications or fixes), releases, and versions of the program. You will be notified,via announcement letter, of discontinuance of support with 12 months' notice. Ifyou require additional technical support from IBM, including an extension of supportbeyond the discontinuance date, contact your IBM representative or IBM BusinessPartner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the originallicensee, you may obtain a refund of the amount you paid for it, if within 30 days ofyour invoice date you return the program and its PoE to the party from whom youobtained it. If you downloaded the program, you may contact the party from whomyou acquired it for instructions on how to obtain the refund.




For clarification, note that (1) for programs acquired under the IBM InternationalPassport Advantage offering, this term applies only to your first acquisition of theprogram and (2) for programs acquired under any of IBM's On/Off Capacity onDemand (On/Off CoD) software offerings, this term does not apply since theseofferings apply to programs already acquired and in use by you.

Other terms

Volume orders (IVO)

No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage website at


Usage restriction

Yes. Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that isavailable on the IBM Software License Agreement website


Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance)is included with licenses purchased through Passport Advantage and PassportAdvantage Express®. Product upgrades and Technical Support are provided bythe Software Subscription and Support offering as described in the Agreements.Product upgrades provide the latest versions and releases to entitled software andTechnical Support provides voice and electronic access to IBM support organizations,worldwide.

IBM includes one year of Software Subscription and Support with each programlicense acquired. The initial period of Software Subscription and Support can beextended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides youassistance for your routine, short duration installation and usage (how-to) questions,and code-related questions. IBM provides assistance via telephone and, if available,electronic access, only to your information systems (IS) technical support personnelduring the normal business hours (published prime shift hours) of your IBM supportcenter. (This assistance is not available to your end users.) IBM provides Severity 1assistance 24 hours a day, 7 days a week. For additional details, consult your IBMSoftware Support Handbook at


Software Subscription and Support does not include assistance for the design anddevelopment of applications, your use of programs in other than their specifiedoperating environment, or failures caused by products for which IBM is notresponsible under the applicable agreements.

For additional information about the International Passport Advantage Agreementand the IBM International Passport Advantage Express Agreement, visit the PassportAdvantage website at







IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.

IBM Electronic Services

IBM has transformed its delivery of hardware and software support services tohelp you achieve higher system availability. Electronic Services is a web-enabledsolution that offers an exclusive, no-additional-charge enhancement to the serviceand support available for IBM servers. These services are designed to providethe opportunity for greater system availability with faster problem resolutionand preemptive monitoring. Electronic Services comprises two separate, butcomplementary, elements: Electronic Services news page and Electronic ServicesAgent.

The Electronic Services news page is a single Internet entry point that replaces themultiple entry points traditionally used to access IBM Internet services and support.The news page enables you to gain easier access to IBM resources for assistance inresolving technical problems.

The Electronic Service AgentTM is no-additional-charge software that resides onyour server. It monitors events and transmits system inventory information to IBMon a periodic, client-defined timetable. The Electronic Service Agent automaticallyreports hardware problems to IBM. Early knowledge about potential problemsenables IBM to deliver proactive service that may result in higher system availabilityand performance. In addition, information collected through the Service Agent ismade available to IBM service support representatives when they help answer yourquestions or diagnose problems. Installation and use of IBM Electronic Service Agentfor problem reporting enables IBM to provide better support and service for yourIBM server.

To learn how Electronic Services can work for you, visit

http://www.ibm.com/support/electronic

Prices

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiringproducts from IBM, you may link to Passport Advantage Online for resellers whereyou can obtain Business Partner pricing information. An IBM ID and password arerequired.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Information on charges is available at website


http://www.ibm.com/support/electronic

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller



In the Electronic tools category, select the option for Purchase/upgrade tools.

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or yourauthorized IBM Business Partner. Additional information is also available at


Trademarks

SiteProtector and Electronic Service Agent are trademarks of IBM Corporation in theUnited States, other countries, or both.

IBM, Tivoli, z/OS, Cognos, DB2, Passport Advantage, Tivoli Enterprise Console, AIX,Informix, Metrica, S/390, System z and Express are registered trademarks of IBMCorporation in the United States, other countries, or both.

IT Infrastructure Library is a registered trademark of the Central Computer andTelecommunications Agency, which is now part of the Office of GovernmentCommerce.

ITIL is a registered trademark, and a registered community trademark of the Officeof Government Commerce, and is registered in the U.S. Patent and TrademarkOffice.

Windows and Microsoft are registered trademarks of Microsoft Corporation in theUnited States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.

Other company, product, and service names may be trademarks or service marks ofothers.

Terms of use

IBM products and services which are announced and available in your countrycan be ordered under the applicable standard agreements, terms, conditions,and prices in effect at the time. IBM reserves the right to modify or withdraw thisannouncement at any time without notice. This announcement is provided for yourinformation only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBMrepresentative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/


http://www.ibm.com/legal/us/en/

http://www.ibm.com/planetwide/us/

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