www.pwc.com

The GlobalConsultingCurriculum

Your guide toour Global ConsultingCurriculum

February 2014

The Global Consulting Curriculum

PwC Contents

Contents

Welcome word – Tony Poulter 1

Gaining perspective – The big picture 2

Understanding the Global Consulting Curriculum 4

The Global Consulting Curriculum and… 5

Understanding the Core Consulting Skills curriculum 6

Understanding the Competency curricula 8

Finding the right path for you 10

Your responsibility 11

The Core Consulting Skills curriculum in detail 13

Core Consulting Skills Level 1 14

Overview of CCS Level 2 courses 26

The Competency curricula in detail 38

Finance curriculum 39

Forensics curriculum 50

Operations curriculum 52

People & Change curriculum 60

Risk curriculum 65

Strategy curriculum 71

Technology curriculum 77

Appendices 115

Appendix 1 – The Global Consulting L&D Portal 116

Appendix 2 – Key contacts 117

The Global Consulting Curriculum

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Welcome to the Global Consulting Curriculum. Thisdocument guides you through its structure andcontent, as well as our expectations as to how it wouldbe used to support your development.

Much of the curriculum is self-study, with anemphasis on e-learning, making it accessible to youright now, on demand. Our learning philosophy uses ablended approach, allowing flexible usage aroundclient engagements. Whatever your grade, experienceor ambitions, the Global Consulting Curriculum willhelp you build the skills you need to develop yourcareer at PwC and achieve our strategic aims.

As we continue to operate more globally, the creationof consistent core consulting skills and technicalCompetency skills is essential. The Global ConsultingCurriculum provides our practitioners with a commonlanguage and approach that will enhance teamperformance and ensure we deliver a consistentlyoutstanding service to our clients.

I and the global Learning and Development (L&D)team welcome any feedback you have on what youread here.

Tony Poulter

Global Consulting Leader

Welcome word – Tony Poulter

Welcome to the GlobalConsulting Curriculum.

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Why do we need a commonglobal curriculum forConsulting?To operate more efficiently globally and provide ourclients with a consistently outstanding service, weneed to develop a common language, approach andset of skills.

We recognise from the Global People Survey, that weneed to continue to invest in your learning. TheGlobal Consulting Curriculum reflects our ambition todo this. In addition to supporting you individually, itwill accelerate team development, enabling us to stayahead of the competition.

By building and implementing a common globalcurriculum, we want to achieve:

A common set of consulting skills across thenetwork that differentiates us from thecompetition

An identifiable and recognisable experience forour clients when working with our consultants

An ability to train new hires in a common PwCapproach to consulting, with a consistentlanguage and taxonomy used by all of ourconsultants, supporting the deployment of cross-border teams with a readily understandable levelof capability

A competitive edge with our people

A flexible deployment approach.

FlexibilityThe Global Consulting Curriculum is designed to beflexible. So while the learning content and learningoutcomes are the same, the way it is delivered couldvary considerably from territory to territory,depending on the needs of its business and learners.The approach is designed to enable as much learningas possible to take place around client engagements.

The approach: blended learningResearch suggests that the best approach to learningis to blend work-based challenges and coachingsupport from colleagues with formal learning.

Blended learning at PwC is also about looking at theentire process of how our people learn to do their jobsbetter – from formal learning events to enablingbetter transfer of learning through coaching andpractical work experience; it’s a change from just-in-case learning to just-in-time learning; and it’s aboutlooking at how technology can enhance that processthrough e-learning, virtual classrooms, on-linediscussions and mobile learning. In this way, it’smuch easier for geographically-diverse groups tolearn together.

Gaining perspective – The bigpicture

The Global Consulting Curriculum

The Global Consulting Curriculum supports 70:20:10 learning

The firm’s way of developing our people is through a combination of learning by doing, learning from othersand formal learning. This is referred to as the 70:20:10 learning concept (*), which reflects the proportion ofeach type that tends to make up our overall learning in practice. See more details in the diagram below. TheGlobal Consulting Curriculum embraces this concept, particularly through the Core Consulting Skills Level 2courses.

Learningfrom doing

70%

Learningfrom others

20%

Formallearning

10%

10% comes f rom going to or teaching ontraining programmes, workshops, conferencesand seminars. And it comes from things youlearn from research, reading and e-Learning.

70% of learning and development takes placethrough on the job experiences, tasks andproblem solving. Given that the majority of ourprofessional time will be spent working onclient engagements, it is a valuable opportunityto learn from this experience

20% comes f rom getting and discussingfeedback, f rom observing and working withothers, role models, coaches and mentors. Weall benef it f rom working in teams alongsidemany highly skilled and experiencedpractitioners. This can be a valuable resourceto help reinforce our learning.

* Developed by Morgan McCall, Robert W. Eichinger and Michael M. Lombardo at the Centre for Creative Leadership and is specifically

mentioned in The Career Architect Development Planner 3rd edition by Lombardo and Eichinger.

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.

The Global Consulting Curriculum

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The Global Consulting Curriculum is organised into two main categories:

CCS: 46 topic areas, divided between:

Level 1 (Foundation) – self-study resource packs Level 2 (Advanced) – 11 courses, each using a blend of self-study and facilitated methods. Spread across

several weeks, to build a strong consulting mindset

Courses split across four themes (and being aligned to the PwC Professional):

Demonstrate a business perspective Deliver value and insight on engagements Communicate with impact and empathy Build and sustain relationships

Competency: Over 350 learning resources available across the following competencies:

Finance Forensics Operations People and Change Risk Strategy Technology

Accessing the self-study learning in the CurriculumYou can access the self-study elements of the Global Consulting Curriculum from the Global ConsultingLearning and Development Portal (Just type ‘globalconsultinglearning.pwcinternal.com’ into your webbrowser) or via a local intranet or learning management system, if one exists in your territory. Contact yourlocal L&D team to find out your territory’s preferred way of accessing it.

Understanding the GlobalConsulting Curriculum

1. Core Consulting Skills (CCS)Skills required by all consulting professionals

regardless of Competency or industry specialism

Level 2 – Advanced (11 blended courses) Level 1 – Foundation (Self-study packs for

each of 46 topics)

2. CompetencySpecific technical knowledge and skills

Advanced Intermediate Fundamental

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The Global ConsultingCurriculum and…

…PwC Professional

The PwC Professional framework articulates who we need to beto meet our client’s expectations and deliver a consistentlyoutstanding PwC Experience in today’s changing global marketplace. This will help us to stand out and be more competitive.Advancing across the five attributes of the PwC Professional willmean each and every one of us displaying and developing theright skills, capabilities, and behaviours to lead and play ourpart in delivering our strategy. It will enable us to be at ourpersonal best and help our teams, and others, do the same.

The Global Consulting Curriculum is being aligned to the PwCProfessional framework. Our Competency Curriculum alignswith the Technical Capabilities attribute. CCS fits across, andoverlaps, different attributes of the framework.

…Transform

Transform is the global framework for delivering all aspects of a change initiative (be they transformational orsmaller in scale), from strategy and assess work through to implementation, operate and review.

Transform training is delivered as part of induction when you join the firm. Further training is available as partof the global curriculum. Where applicable the global curriculum links to Transform. Links from Transform torelevant global courses are being established.

…Sector training

CCS Level 1 training includes resource packs on 10 individual sectors. See the CCS Level 1 section for moredetails. You can also browse the Transform Sector navigator.

Contact your local L&D team to find out what other sector learning opportunities there are in your territory.

…Induction training

We are moving towards global standard induction training for graduates and experienced hires. However,currently this training is managed at territory level. So, please contact your local L&D team to find out moreabout what’s available for you.

The Global Consulting Curriculum

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The CCS syllabus sets out the skills required at foundation (‘Level 1’) and advanced (‘Level 2’) competence ineach of the 46 Core Consulting Skills. You can find full details of the syllabus on the Global Consulting Learningand Development Portal.

From the syllabus, we developed the CCS curriculum of learning solutions.

Level 1 Level 2

Who is it for?

Everyone

What can you expect to learn?

Knowledge and foundational skills

How will you learn?

Self-study through ‘Resource packs’ coveringeach skill and comprising; e-learning, reading,self-check quizzes, videos and podcasts

How can you access this learning?

The Global Consulting L&D Portal or via a localintranet or learning management system, if oneexists in your territory.

Contact your local L&D team to find out yourterritory’s preferred way of accessing it.

Who is it for?

More experienced practitioners who have agood understanding of consultingengagements, up to, and including, Directorsand Partners. Those attending Level 2 coursesare expected to be competent in relevant Level1 topic areas.

What can you expect to learn?

Deep consulting skills and behaviouralchange. Builds on the concepts introduced inLevel 1.

How will you learn?

Mostly through ‘blended’ learning courses,featuring:

A mix of learning methods: e-learning,reading, discussion forums, writtenassignments, face-to-face/virtualclassroom sessions and work-basedassignments,

Learning spread over several weeks, withan average 3 hours per week self-studytime and

Multiple opportunities for real-worldpractice and feedback within the course.

How can you access this learning?

Contact your local L&D team to find out whichcourses are available for your territory.

Understanding the CoreConsulting Skills curriculum

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Typical flow of a CCS Level 2 courseThe diagram below illustrates the structure of a typical Level 2 blended learning course.

The particular benefits of blended learning for the individual and the business are:

Improved learning retention and long-lasting skills development from;

Applying learning straight away – you don’t have to wait until the course has finished

Working through on-the-job application challenges

Having time within the course to reflect on the learning and address questions and issues

Flexible timing – the large self-study element allows learners to plan their learning around clientengagements

Face-to-face time used for practice rather than theory (reduced travel and accommodation).

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We provide deep technical expertise to support our clients in their change and transformation initiatives. Asconsultants, we all have a specialised Competency that is our areas of expertise where we have the greatestknowledge and strongest skills.

Competency learning provides you with the resources that are necessary to succeed in your role. These learningresources help you to develop and maintain your technical expertise, which in turn enables PwC to providecommon and consistent client service throughout our global network.

Each Competency will have a slightly different approach to learning, but all will be based on the commonprinciples that underpin learning and development within Consulting. Your in-depth understanding of yourspecialist Competency must be supplemented with an understanding of the other competencies so that you canappreciate the value that they bring to our clients.

What is covered in the curriculum?A curriculum is available for the following competencies as at 31 December 2013:

Finance

Forensics

Operations

People and Change

Risk

Strategy

Technology

The Competency curricula include a list of learning solutions and resources which are available right now. Youcan find these the ‘The Competency curricula in detail’ of this guide.

There are over 350 individual learning solutions currently available, so there is something for everyone!

Global curricula for PPM (Portfolio and Programme Management) and Customer are currently in development.There are, however, Core Consulting Skills Level 1 and 2 materials available that cover project management.

Understanding the Competencycurricula

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Proficiency levelsThe Competency curricula are organised around Competency topics and three levels of proficiency:

How to access the learning solutionsAs you will see in ‘The Competency curricula in detail’ section, many learning resources are self-study (e.g. e-learning) and there is additional guidance at the start of each Competency curriculum about how to access thematerials.

If you are interested in attending a classroom or virtual training course, please contact your local L&D team foradditional information.

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Finding the right path for you

The Global Consulting Curriculum is vast and designed to be flexible enough to meet each individual’s needs tosupport their career as it develops. So, planning your learning path is important. Your territory may haveparticular preferences about how you should use the curriculum. Consult your local learning and developmentteam for further guidance. But, as general guidance for how to get started, consider the process below.

What to do How

Identify which Core ConsultingSkills areas you want to focus onfirst.

Look for areas you need to develop,as well as those where you want tocontinue to build your strengths.

Check your current level of skills

against the CCS syllabus on the ‘CCS Syllabus’ page on the GlobalConsulting L&D portal

By reviewing the ‘Self-check activities’ that appear in every Level 1resource pack (See the Core Consulting Skills Level 1 section formore details and links to each resource pack).

Identify additional Competencylearning you require.

Review the Competency topics in the Competency curricula section

Prepare a learning plan indiscussion with your coach that helpsyou meet your specific needs.

1. Review this guide to see the learning opportunities available

2. Identify which CCS level 2 and Competency courses are currentlyavailable for your territory

3. Identify opportunities to learn from work and from colleagues

4. Read the next section of this document, ‘Your responsibility’ to helpyou think about how best to plan and do your learning and tosupport the development of others

5. Complete the skills development plan section of the ‘CCS Self-Assessment and Learning Planner’ on the ‘CCS Syllabus’ page onthe Global Consulting L&D portal.

Put your plan into action 1. Use the Global Consulting L&D portal to access the self-study CCSand Competency training

2. Register for appropriate CCS Level 2 and Competency courses

3. Review your plan at least once a year with your people manager /coach to ensure it continues to meet your needs

Enjoy taking part in the continuous learning culture.

We never stop learning. Reading somematerials, completing an e-learning moduleor participating in a course isn’t the end ofyour learning, it’s just the start.

Constantly practise and review your newskills and behaviours.

Celebrate your successes.

Make new learning goals in your annual andmid-year reviews and development plan.

The Global Consulting Curriculum

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PwC Consulting commits to helping you developyourself and others in order to deliver engagements ofthe highest quality.

But, everyone has a responsibility to ensure thishappens, whatever your role. See below for thecommitments you should be making to help maximisethe efficiency and business impact of our learning.

Everyone in ConsultingMy responsibility for my learningI will...

Know what skills and knowledge are expectedof me at different stages of my career

Honestly assess my skills development needs

Know what skills development resources areavailable to me

Create a skills development plan and agree itwith my people manager/coach

Plan with my engagementmanager/director/partner before enrolling informal learning programmes

Plan with my engagementmanager/director/partner on how the skills Idevelop in formal learning programmes will beapplied on the job.

My responsibility for the development ofothersI will...

Coach others on what I learned from formallearning programmes, conferences, etc.

Actively engage in the on-the-job learning ofothers

Participate in learning communities (self-directed networks of staff learning together)

Provide feedback and, where possible,contribute to the development and delivery offormal learning programmes

Engagement managers andleadersIt is vital we continue our learning while we are doingour work, whether that is at clients or internally. As

an engagement manager or leader, you are thereforeoverseeing a lot of learning during your projects.I will...

Take accountability to ensure that learning ishappening on the job: plan for it, monitor it,track it

Agree learning plans with staff when they joinmy engagements; these plans will be tied toproject objectives, and the results will betracked when people leave the engagement

Support staff in taking appropriate time awayfrom engagements for formal learning, as bothparticipants and tutors

Take action to enable staff coming back fromformal training to apply the learning to the job

Promote the impact of learning and teaching onthe engagement.

People Managers/CoachesI will...

Know what skills and knowledge are expectedof my people at the different stages of theircareers

Know what skills development resources areavailable to my people

Honestly assess the skills development needs ofmy people

Coach my people in building learning into theirannual plan

Coach my people on building developmentactivities, for themselves and others (formaland on-the-job), into their annual plan

Give feedback about how much my people havedeveloped their skills during the year

Give feedback about how much my people havedeveloped the skills of others during the year.

Consulting Competency andSector leadershipI will...

Contribute to the syllabus to define thetechnical skills and knowledge expected of

Your responsibility

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people working in my Competency/Sector atdifferent stages of their career

Support staff in taking appropriate time awayfrom engagements for formal learning, as bothparticipants and tutors

Consider people’s contributions to learning atpromotion points

Promote the importance of learning and therelationship of learning to performance.

Consulting Learning andDevelopment functionsI will...

Provide easy access to learning resources, closeto the task, where the learning is needed

Perform higher-level evaluation: measureapplication (are people applying what theylearn?) and impact (is it making a difference tothe business?)

Provide tools to support on-the-job learning(e.g. action learning groups, coaching)

Enable and empower learning communities –groups of people with a commondevelopmental path, learning together (notnecessarily engagement-based)

Additional opportunitiesIf you are passionate about your personal andprofessional growth and are energised by contributingto the learning and development programme,investigate what opportunities there are in yourterritory to become involved in:

Course Tutoring: across a mixture ofprogrammes, including Core Consulting Skills

Competency, Sector and engagementsupport: for example, helping develop andembed greater learning discipline, facilitatingcoaching sessions with engagement leaders anddesigning guidance for use on client engagements

Ad hoc mentoring and tutoring: for example,delivering specific sessions or coaching within theCore Consulting Skills programme, Competencycourses or Sector sessions

What’s in it for you? Deepen, broaden and share your consulting

technical skills

Improve your facilitation and coaching skills

Develop expertise that can be transferred to clientengagements

Contribute to the firm’s strategy to ‘put ourselvesin each other’s shoes’ , ‘share and collaborate’,‘invest in teams and relationships’ and ‘enhancethe value of our people’

Build your profile as a subject matter specialist

Broaden your network

Interested? Contact your local L&D team.

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The Core Consulting Skillscurriculum in detail

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Level 1 training is entirely self-study, allowing you tolearn in your own time. ‘Resource packs’ areassociated to the 46 CCS skills topics.

You can access this training through the GlobalConsulting Learning portal, by typing‘globalconsultinglearning.pwcinternal.com’ into yourweb browser. However, you should contact your localL&D team to find out if your territory’s policy is toaccess it through a local intranet site instead.

The tables below provide an overview of each of theLevel 1 resource packs, grouped in four themes:

Demonstrate a business perspective

Deliver value and insight on engagements

Communicate with impact and empathy

Build and sustain relationships.

You will also find a list of cross-theme e-learningcourses that complement the Level 1 Resource Packs.

Theme 1 – Demonstrate a business perspectiveResource packsHere you’ll find useful materials (topic summaries, memory joggers, reading guides, self-assessment

activities and lots more) to help you to get to grips with the topics covered in this theme of the Core Consulting

Skills Syllabus.

Topics Title Description Access

1.1 How theEconomy Works

Understanding how the economy works is essential toenable us to advise and support our clients. At a macro anda micro level, understanding some basic principles andbeing able to apply these to our clients and the marketsthey operate in enhances our credibility, our ability to buildrelationships and the quality of our delivery. This resourcepack contains a range of self-study materials to introduceyou to the key principles and how they are applied inpractice. The key areas covered include demand andsupply, market structure, competition and investment. Youcan also access self-check activities to test yourunderstanding and blogs and video to bring the theoryto life.

Go to topic

1.2 Sectors Aerospace andDefence

This resource pack introduces the Industrial Products subsector Aerospace and Defence, provides an overview of thechallenges it faces, and describes how we can help ourclients to meet those challenges.

Go to topic

1.2 Sectors Capital Markets This resource pack provides an introduction to the capitalmarkets sector and investment banking including howbanks work, key players and products, client challenges,regulation and how PwC Consulting works with clients inthe sector.

Go to topic

1.2 Sectors Entertainmentand Media

This resource pack introduces the topic of Entertainmentand Media and provides an overview of the challenges itfaces, and describes how we can help our clients to meetthose challenges.

Go to topic

Core Consulting Skills Level 1

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Topics Title Description Access

1.2 Sectors Insurance This resource pack gives an overview of the UK insurancemarket. Also covered are: pressing issues facing theinsurance market, such as the implementation of SolvencyII, long-term savings transformation and theimplementation of IFRS 4, Phase II.

Note that the e-Learning modules within this resourcepack have a UK focus but many of the key learning pointswill be relevant to all territories.

Go to topic

1.2 Sectors InvestmentManagement

This resource pack introduces Investment Management,provides an overview of the challenges it faces, anddescribes how we can help our clients to meetthose challenges.

Go to topic

1.2 Sectors Oil, gas andmining

This resource pack will help you:

Identify key business drivers and current business issuesfacing our clients in these sectors

Understand and use specialist vocabulary (frequently usedterms)

Explain the issues which clients in this sector areaddressing and the types of work the firm does to supportthem

Name our key OG&M sector clients and describe theirbusiness

Go to topic

1.2 Sectors Pharma and LifeSciences

This resource pack introduces the Pharma sector, providesan overview of the challenges it faces, and describes how wecan help our clients to meet those challenges.

Go to topic

1.2 Sectors Retail andCommercialBanking

The eight-module Retail and Commercial Banking e-learning course introduces you to the sector, thefundamentals of banking, the current challenges ourclients are facing and how we can help. Each moduleincludes knowledge test questions to help you checkyour understanding.

Note that the e-Learning modules within this resourcepack have a UK focus but many of the key learning pointswill be relevant to all territories.

Go to topic

1.2 Sectors Retail andConsumer

This resource pack covers the Retail and Consumer topicand provides an overview of the challenges it faces, anddescribes how we can help our clients to meetthose challenges.

Go to topic

1.2 Sectors Utilities This resource pack gives an overview of the main utilities,including water, gas and electricity, and highlights some ofthe main utility providers. Also covered are: the economicdrivers behind the industry and the role of governmentand regulators.

Go to topic

1.3 LeadingConversations /Propositions

This resource pack examines PwC’s point of view on keyissues that our clients are facing in the market place. Moreinformation can be found on the global learning portal.

Go to topic

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Topics Title Description Access

1.4 BusinessAnalysis Tools

Business analysis is a key process that is used to gather andstructure information about an organisation which formsthe basis for strategic decision making. This resource packis designed to introduce the tools and techniques that areused in analysing organisations, their internal and externalenvironments as well as their competitive environments. Itintroduces tools such as PEST Analysis, Value ChainAnalysis and Porters 5 Forces, using case studies toillustrate these in action. The tools introduced in this packwill help you to develop a clearer picture of your clientorganisation and the resources and capabilities it possessor lacks.

Go to topic

1.5 BusinessFinancials andReports

Understanding business financials and reports is aboutmuch more than simply understanding numbers or doingcalculations, and is a key skill in developing a businessperspective and understanding your clients. This resourcepack contains a range of self-study materials to help you getto grips with understanding the various sources of financialinformation and making sense of them, including guidanceon how to use annual reports to understand how anorganisation is performing, an introduction to financialanalysis and ratios, as well as how we measure value in thebusiness world.

Go to topic

1.6 HowOrganisationsWork

This topic summarises the main factors that influence howorganisations work. It explores the range of organisationalforms and structures that exist and the relationshipbetween each structure and strategy. Using case studiesand other materials it covers the core managementfunctions that go on in every organisation. It also considersthe key stakeholders and reflects on how their sources ofpower and influence shape organisations. The overarchingtheme of the topic is strategy and as such it highlights thetechniques and considerations that organisations gothrough in evaluating and choosing between different typesof strategy in different contexts.

Go to topic

1.7 The Firm andits Business

This document provides an introduction to PwC, our globalstructure, our Lines of Service, how we make money, ourcompetitors and our aspirations for Consulting.

Note that this learning resource has a UK focus but manyof the key learning points will be relevant to all territories.

Go to topic

1.8Competencies

DDV This resource pack will provide you with an introduction tothe DDV Competency and the sub-competencies withinDDV. It will give you a basic understanding of how we workand what we do.

N.B. These are UK materials. Please contact your localDDV Competency team to find out what services areavailable in your territory.

Go to topic

1.8Competencies

Finance The Finance Competency works with clients to helpdevelop high performing Finance functions. This resourcepack includes a range of learning and reference materialsthat will provide you with an overview of the FinanceCompetency and how the Finance Triangle is applied toan organisation.

Go to topic

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Topics Title Description Access

1.8Competencies

Operations This resource pack introduces the Operations Competencyand sub-competencies, describing how we enable clients toachieve sustainable benefits by reducing their waste,lowering their costs and increasing value.

Go to topic

1.8Competencies

People andChange

This resource pack introduces the People and ChangeCompetency and sub-competencies, explaining how wehelp clients achieve sustainable behavioural change in bothsimple and complex transformation programmes byenabling them to make best use of their most valuableresource: their people.

Go to topic

1.8Competencies

PPM The PPM Competency helps clients drive and delivercomplex projects, programmes and portfolios of work. Thisresource pack provides access to a variety of materials thatwill enable you to gain an understanding and appreciationof the PPM Competency and sub-competencies and howyou can engage with them.

Go to topic

1.8Competencies

Policy, Researchand Modelling(PRM)

This resource pack introduces the sub-competenciescomprising PRM, the services provided by each sub-Competency, the principal issues affecting PRM’s clients,and the different ways in which PwC can help them addressthese challenges.

Note that this learning resource has a UK focus but manyof the key learning points will be relevant to all territories.

Go to topic

1.8Competencies

Risk This resource pack introduces the Risk Competency andsub-competencies, describing how we help clients tounderstand and develop the processes, structures andmethods for using risk management as a fundamental partof their decision-making process.

Go to topic

1.8Competencies

Strategy This resource pack introduces our approach to supportingclients to define, develop and embed strategies within theirorganisation. In this topic, you will be given an overview ofthe PwC approach and some hints and tips on how to holdconversations with clients.

Go to topic

1.8Competencies

Technology This resource pack introduces the Technology Competencyand sub-competencies, describing how we enable clients toget more value from their investment in technology andhow the Competency works with industry sectors andbusiness change programmes.

Go to topic

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e-learning (complementing the level 1 resource packs)You can access the following e-learning courses to expand your knowledge about subjects which span CCSTheme 1 – Demonstrate a Business Perspective.

You can find these courses at the bottom of the Theme 1 page on the Global Consulting L&D Portal.

Topics Title Description Duration

Cross theme InsideCorporateFinancialServices/Investment Banking

For anyone who is new to the financial services industrylooking for a detailed introduction, this course provides aclear and succinct explanation of how financialinstitutions operate.

2 hrs

Cross theme IndustryInsights –Pharma

This course approaches the pharmaceutical industry froma global perspective explaining trends in the market.Suitable for learners of all levels.

1 hr

Cross theme IndustryInsights – Oiland Gas

This interactive course provides a detailed insight into thissector, going beyond just an introduction. For anyoneworking with clients in this industry, this engaging coursewill provide extra insight.

2 hrs

Cross theme IndustryInsights – IP

This highly interactive course provides comprehensivecoverage of industrial products and is ideal for developinga detailed overview of industrial products. Completiontime for the full course is estimated at eight hours but itcan be flexibly navigated.

8 hrs

Cross theme InsideInvestmentManagement

This course provides a good overview of investmentmanagement and provides external links to other sources.The course is packed with a large volume of information,which mainly takes the form of reading slides with voice-overs, so may not suit all learning types.

2 hrs30 mins

Cross theme Overview of theChemicalsIndustry

This course provides insight into trends and issues in thechemicals industry. The course provides a good overviewfor anyone working with a client in this sector.

2 hrs30 mins

Cross theme The Guide andthe BusinessAnalysisFramework(Global)

This brief introduction provides an overview of The Guideand the Business Analysis Framework, two of the eighttools developed to provide a structure with which toapproach business analysis. This is a very high levelexplanation, with links to further reading at the end.

10 mins

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Theme 2 – Deliver value and insight on engagementsResource packsHere you’ll find useful materials (topic summaries, memory joggers, reading guides, self-assessmentactivities and lots more) to help you to get to grips with the topics covered in this theme of the Core ConsultingSkills Syllabus.

Topic Title Description Access

2.2 Shaping theClient Issue

This resource pack provides a detailed overview of how togo about shaping the client situation; it covers developinga point of view, defining the problem and creatingProblem Statements.

Go to topic

2.3a Transform Transform provides a global framework for delivering allaspects of client programmes. This resource pack providesmaterials that will give you an overview of Transform andhow you can use it to enhance your and your client’sexperience. The materials are particularly valuable forthose who are new to the topic area, but could also beuseful for those requiring a refresher.

Go to topic

2.3b Issues BasedProblem Solving

IBPS is a problem solving approach used to solve a widerange of organisation related problems. This resourcepack provides access to a variety of learning materials thatwill enable you to gain an understanding and appreciationof the Issues Based Problem Solving methodology. Thematerials are equally useful whether you are new to thetopic area or just need a refresher.

Go to topic

2.3c PwC Lean PwC Lean is PwC’s methodology for transforming aclient’s culture into a Lean culture. This resource packprovides access to a variety of learning materials that willenable you to gain an understanding and appreciation ofPwC Lean and the value this methodology adds to ourclients.

Go to topic

2.3d Costing andprofitability

Costing and Profitability are recurrent issues inconversations with our clients, irrespective of industrysector. Information about cost and profitability is used intwo main ways: to make decisions by a company’s internalstakeholders (Finance, CEO, leadership teams); and tocommunicate to external stakeholders (regulators,shareholders, environmental agencies). Understandingcosting concepts is important for your own appreciation ofall areas of business from strategic planning toperformance management. In this Level 1 resource packwe will look at key concepts and measures which underpincosting and profitability analysis.

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Topic Title Description Access

2.4 Data Gatheringand Research

This resource pack outlines three important areas of DataGathering and Research: strategy, methods andvalidation. It provides information about the firm’sapproaches to data gathering, explains how to use internaland external knowledge sources to obtain informationefficiently, gives tips for obtaining data from clients, andoutlines what you should look for when evaluating howmuch weight should be placed on data. Within thisresource pack you will also find some additional readingmaterials and external links that aim to provide you withfurther information on the topics that you are mostinterested in.

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2.5 Data Captureand Structuring

This engaging and wide-ranging resource pack is designedto give all consultants a solid introduction to theprinciples of data capture and structuring and the value itcan bring clients. The pack covers 4 sub-topics from theCore Consulting Skills syllabus: 2.5a Excel, 2.5b ProcessMaps, 2.5c Graphics and 2.5d Notes. It introduces you tokey software such as MS Excel and Visio, demonstrateshow they can be used to create tables, charts, processmaps and simple graphics. It also provides guidance onmore complex graphics, on working with Saratoga, onstructuring your notes, and good practice with regards toknowledge sharing.

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2.6 Data Analysis The Data Analysis resource pack has been designed toprovide you with a selection of commonly used qualitativeand quantitative tools to help you examine data morethoroughly. These useful and practical tools help us tochallenge the data, make decisions, solve problems andperform statistical analysis using Microsoft Excel.

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2.7 SolutionCreation andDesign

The Solution Creation and Design resource pack has beendesigned to provide you with an overview of how we cangenerate creativity in developing and designing solutionsand includes some techniques that you can use on yourclient engagements. These techniques can help you createand facilitate a creative environment, generate multiplesolutions via creative thinking processes, and performsimple process redesign activities.

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2.8 Option AppraisalandRecommendation

The Options Appraisal and Recommendation resourcepack has been designed to provide you with anintroduction to PwC’s approach in this area andtechniques that you can use. These techniques will giveyou several angles through which to assess options.Several ‘good practices’ that can strengthen yourrecommendations will also be covered.

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2.9 OrganisationDesign

Organisation Design enables clients to understand andbuild the optimal design for their business, in order todeliver their strategy. This resource pack provides accessto learning materials that will provide an understanding ofwhat Organisation Design is, why it is important to PwC,the most commonly used Organisation Design models andexamples of successful client work. The materials will beuseful for you if you are new to the topic, or can be used asa refresher.

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Topic Title Description Access

2.10 ChangeManagement

This resource pack provides a detailed overview of whatchange management and communications is all about,what it involves and why it is important to us asconsultants.

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2.11 BenefitsManagement

Benefits Management enables clients to identify, measure,plan and deliver benefits through an integrated changeprogramme. These learning materials will help youunderstand how benefits management fits within theTransform methodology, why benefits management isimportant and the key elements of successful benefitsplanning. The materials also include self-check exercisesand a case study to test your understanding. The materialswill be useful for you if you are new to the topic, or can beused as a refresher.

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2.12 ProjectManagement

This resource pack outlines the PwC approach tomanaging projects by introducing the tools andapproaches for initiating, running and closing a projectfeaturing practical examples from experienced projectmanagers.

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2.13 Project RiskManagement

This resource pack introduces risk, its possible impact onprogrammes/projects and how PwC manages its riskprocedure.

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2.14 EngagementRisk and Quality

This resource pack introduces one of PwC’s strategicglobal priorities. It covers the increasing areas of risk andhow PwC can minimise these risks while maintaining ahigh standard of quality in an ever-challenging financialenvironment.

Note that this learning resource has a UK focus but manyof the key learning points will be relevant to allterritories.

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2.15 EngagementEconomics

This resource pack describes how we ensure that weengage with customers in a profitable way. It introducesthe profitability calculator and some dos and don’ts ofeffectively billing the client.

Note that this learning resource has a UK focus but manyof the key learning points will be relevant to allterritories.

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2.16 Working at PwC This resource pack describes the range of people, systemsand resources available to help you in the day-to-dayworkflow and also to help you improve your performanceand develop your career.

The content of this resource pack is only applicable toUK learners.

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2.17 Workingwith Clients

This resource pack identifies the requirements for workingon a client site, covering: the three main deliveryapproaches, the do and don’ts of each approach, our datasecurity policies, and the acceptability of client policeswhile you are onsite as a PwC representative.

Note that this learning resource has a UK focus but manyof the key learning points will be relevant to allterritories.

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e-learning (complementing the level 1 resource packs)You can access the following e-learning courses to expand your knowledge about subjects which span CCSTheme 2 – Deliver value and insight on engagements.

You can find these courses at the bottom of the Theme 2 page on the Global Consulting L&D Portal.

Topics Title Description Duration

Cross theme UsingKnowledge andLearning at PwC

This course is useful for anyone undertaking research,providing case studies to illustrate where knowledge canbe found across key sources. It does not, however, providean overview of all knowledge sources and the course mustbe worked through sequentially.

1 hr

Cross theme Making ChangeStick AwarenessCPE Version

This course provides an overview of the PwC approach tochange management methodology. It is particularly usefulfor getting to grips with specific terminology.

1 hr30 mins

Cross theme SafeguardingInformation

This short course brings a number of issues to theattention of new members of staff who may have notworked on client site before.

30 mins

Theme 3 – Communicate with impact and empathyResource packsHere you’ll find useful materials (topic summaries, memory joggers, reading guides, self-assessmentactivities and lots more) to help you to get to grips with the topics covered in this theme of the Core ConsultingSkills Syllabus.

Topics Title Description Access

3.1 Written andVisual Skills

Effective written and visual skills are an essentialfoundation to operating as a consultant at PwC. Thisresource pack provides access to a variety of learningmaterials that will enable you to gain an understandingand appreciation of how to improve your written andvisual skills.

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3.2 ProductiveConversations

The ability to have productive conversations with clientsand colleagues is key to success as a consultant at anylevel. This Level 1 resource pack explains the basic toolsand skills required for all grades of consultant.

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3.3 WorkshopFacilitation

A workshop differs from a training event in that the valuecomes from the engagement and contribution of theparticipants. The role of the facilitator is fundamental to aworkshop’s success. This resource pack provides access toa range of self-study materials to help you to gain anunderstanding of workshop facilitation whether you arenew to the topic area or just need a refresher.

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Topics Title Description Access

3.4 RunningEffectiveMeetings

There are informal conversations and then there aremeetings. If you bring individuals together for either youneed to be clear on what you want to achieve and how youintend to manage the process – successful conversationsand meetings don’t happen by accident. Whether you aremeeting to make decisions, solve problems or provideinformation, there are common approaches that will helpyou accomplish what you need, make the best of theparticipants and turn discussion into action. Preparationis key, as is how you balance time and progress during themeeting, manage the group to work together effectivelyand follow up to move discussion into action.

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3.5 Presentationskills

The ability to present effectively to clients and colleaguesis key to success as a consultant, at any level. It is a skill tobe learned, practised and continually developed. ThisLevel 1 resource pack explains the basic tools and skillsrequired for all grades of consultant to prepare forpresentations and communicate effectively with audiencesas a presenter.

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e-learning (complementing the Level 1 resource packs)You can access the following e-learning courses to expand your knowledge about subjects which span CCSTheme 3 – Communicate with impact and empathy.

You can find these courses at the bottom of the Theme 3 page on the Global Consulting L&D Portal.

Topics Title Description Duration

Cross theme Storytellingwith Impact

This course is packed with advice and tips for constructingstoryboards, providing a point of reference for anyonegetting started with storyboarding. The course does notallow flexible navigation so be prepared to complete thefull course, taking approximately one hour.

1 hr

Cross theme Conversingwith Impact

This course clearly explains concepts that can be appliedto enhance the productivity of conversations, includingthe Ladder of Inference.

1 hr30 mins

Cross theme Effective ClientInteractions –having greatdiscussions withyour clients

This course provides an overview of the basic principlesfor effective client interactions, presenting simpletechniques to prepare, engage and determine next stepsfor any meeting.

40 mins

Theme 4 – Build and sustain relationshipsResource packsHere you’ll find useful materials (topic summaries, memory joggers, reading guides, self-assessmentactivities and lots more) to help you to get to grips with the topics covered in this theme of the CoreConsulting Skills Syllabus.

Topics Title Description Access

4.1 Motivation, This resource pack outlines the three main topic areas Go to topic

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personal styleand behaviouralpreferences

that form the context for our relationships: how we thinkabout ourselves and others, what motivates us and otherpeople, and preferences and styles in the way we relate toothers. This resource pack gives you the uniqueopportunity to learn more about your own personalitytraits and how you interact with others.

Note: These self-directed learning resources areprerequisites for the ‘Managing Self’ Level 2 course.

4.2 Managing Self Managing self is about developing a high level of self-awareness in order to have greater choice, skill andintentional impact in how we engage with the people andthe environment around us. This topic covers thefollowing areas: making an impression, developing yourpersonal brand, keeping well, and using down time.

Note: These self-directed learning resources areprerequisites for the ‘Managing Self’ Level 2 course.

Go to topic

4.3 Consultingmindset

This pack describes the approach within PwC Consultingto all aspects of our work. Our mindset shoulddemonstrate the unwritten set of rules that influence ourbehaviours.

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4.4 Working in,building andleading effectiveteams

This Level 1 resource pack is about gaining the self-awareness to discover your own potential in leadingteams that are empowered, accountable, adaptable andable to anticipate the future. This topic includes: thebenefits of teaming, the stages of team development, thecharacteristics of higher performing teams, what itmeans to be an authentic leader, when to flex yourleadership style, and how to bring out the best in others.

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4.5 BuildingRapport

Being able to build rapport is the cornerstone on whichproductive conversations are built. This Level 1 resourcepack explains the basic tools and skills required for allgrades of consultant.

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4.6 Learning This resource pack provides a range of material to help inyour learning and development using the PwCcontinuous learning approach – 70:20:10.

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4.7 DevelopmentalCoaching,Feedback andMentoring

Developmental coaching, feedback and mentoring arethe basis for enabling people to perform to their best.This resource pack provides access to a range of self-study materials to help you to gain an understanding ofdevelopmental coaching, feedback and mentoringwhether you are new to the topic area or just needa refresher.

Go to topic

e-learning (complementing the Level 1 resource packs)You can access the following e-learning courses to expand your knowledge about subjects which span CCSTheme 4 – Build and sustain relationships.

You can find these courses at the bottom of the Theme 4 page on the Global Consulting L&D Portal.

Topics Title Description Duration

Cross theme Learning Theoryfor e-learning

This course is very useful for anyone looking tocommunicate key messages that may be new to theiraudience. It deals with different learning styles in an

1 hr

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Topics Title Description Duration

animated and thought-provoking manner.

Cross theme Using EmotionalIntelligence forClient and PeopleRelationships

This course is suitable for everyone interested inbehavioural awareness in the workplace. The course hasa simple layout with many useful interviews and articles.

1 hr

Cross theme StrengtheningRelationshipsthrough Trust

For anyone looking to re-evaluate, strengthen or buildnew working relationships, this course presents someuseful content through a mixture of presentation, furtherreading and some practical exercises.

30 mins

Cross theme Becoming aTrusted Advisor:UnderstandingSelf-Orientation

This short, audio-based course provides an overview ofself-orientation and the role this plays in building trust.It contains some useful points for anyone wishing toreflect on their interpersonal skills and further theirworking relationships with clients.

20 mins

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CCS Level 2 courses adopt an innovative blended learning approach, with a mix of learning methods used andlearning spread over several weeks. Your average weekly self-study commitment will be 3 hours.

Level 2 courses at a glance

Read the brief overviews of each Level 2 course, grouped by the four CCS themes. Note some important things:

The stated duration is the standard duration over which we recommend the course runs. However, yourterritory may run each course over a slightly shorter or longer duration.

You should contact your local L&D team to find out which courses are currently available in yourterritory or region.

Overview of CCS Level 2 courses

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Theme 1: Demonstrate a business perspective

Business perspectives

Business Perspectives gives a solid foundation for broader businessconversations with your colleagues and clients about the issues andchallenges facing organisations in the current climate. During the course,you will learn how to use the ‘numbers’ and business analysis tools to tella story about the challenges, and financial health of an organisation. Youwill also learn how to uncover the commercial awareness and intereststhat you already have and develop an enquiring mind, so that you canshare stories and a point of view in an engaging way with your clientsand colleagues.

Pre-requisites: Competence at Level 1 in the topics covered by the course (see below).

For Standard duration andactivities

CCS Syllabus topics covered

Junior consultants

Consultants/Managers

Senior managers

Directors

Partners

12 weeks’ duration

1 face-to-face + 2virtual/F2Fevents

3 Assignments

E-learns/video/podcasts

Reading/discussion forum

Work-based activities

1.1 How the economy works

1.4 Business analysis tools

1.5 Business financials and reports

1.6 How organisations work

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Theme 2: Deliver value and insights on engagements

Consulting methodologies

Whilst some of our consulting methodologies are used at a specialist level by only certain competencies, it isimportant that all of our consultants have a sufficient awareness and understanding of their key concepts,regardless of their Competency. Consulting methodologies is a series of courses that meet this objective. Itcurrently contains the following courses:

1. Transform

Transform is the global methodology used by PwC to successfully lead organisations through large and complextransformations. Transform is also a framework for delivering all aspects of a change initiative (be theytransformational or smaller in scale), from Strategy and Assess work through to Implement and Operate andReview. Four things make it different: First, Transform looks at the whole picture: We start by considering theclient organisation and business priority. Second, Transform is collaborative: The approach is intended to beapplied with our client as part of the team. Third, Transform is built around business case clarity to bring lastingbenefits. Fourth, it is designed to “make change stick” laying the groundwork to make the change part of day-to-day work place culture.

You should receive Transform training during your induction training when you join the firm. It is then expectedthat you will use Transform with your clients to support your work. All the Global Consulting Curriculummaterials link to Transform, where applicable.

For Duration & activities CCS Syllabus topics covered

Junior consultants toPartners

2 day course availableincorporating basics of IBPS

2 hour roadshow coveringkey aspects of navigation and‘navigator’ updates

2.3a – Transform2.3b - Issues-based Problem Solving

2.3a – Transform

2. Issues-based problem solving

Issues-based Problem Solving (‘IBPS’) is a problem-solving methodology that enables a skilled practitioner tomove quickly to the cause of a known problem. In this self-study e-learning course, you will learn how to getdirectly to the root of the problem more quickly. You can find this course at the bottom of the 2.3b Issues-basedProblem Solving Level 1 resource pack on the Global Consulting L&D Portal.

Prerequisites: Competence at Level 1 in topic 2.3b Issues-based Problem Solving.

For Duration and activities CCS Syllabus topics covered

Junior consultantsConsultants/ManagersSenior managersDirectors

Partners

6 hours e-learning, includingaudio, animated materialand completion of complexinteractive scenario

2.3b Issues-based Problem Solving

3. Project Management

The Level 2 foundation comprises 8 modules, based on the project life-cycle, which draw upon the globally-approved 12 Elements of Programme Management Excellence. By the end of this course you will:

be familiar with the 12 Elements of Programme Management Excellence

understand how Transform underpins and drives delivery on projects

be aware of the key aspects concerning the organisation, management and delivery of a project

be able to provide a deeper and richer insight into how projects are set up, performing, managing andmitigating risks

be able to embed Transform delivery tools to consistently deliver high quality projects.

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You can find these modules at the bottom of the 2.12 Project management Level 1 resource pack on the GlobalConsulting L&D Portal.

Prerequisites: Competence at Level 1 in topic 2.10 Change Management & Communications,2.11 Benefits Management, 2.12 Project Management

For Duration & activities CCS Syllabus topics covered

Junior consultantsConsultants/ManagersSenior managersDirectorsPartners

Approximately 5 hours’ self-study covering key topicsfrom the 12 elements ofproject managementexcellence.

2.10 Change Management & Communications2.11 Benefits Management2.12 Project Management

4. PwC Lean

PwC Lean will help you to learn more about our Lean mindset, which can be applied to projects, regardless ofthe sector or Competency. It considers how continuous improvement techniques can be used to assist ourclients to improve and effectively own and manage their own transformation. It covers the principles and leversat the heart of PwC Lean.

Prerequisites: Competence at Level 1 in the topic 2.3c lean.

For Duration & activities CCS Syllabus topics covered

Junior consultants

Consultants/Managers

Senior managers

Directors

Partners

4 weeks’ duration

1 face-to-face + 2 virtualevents

1 Assignment

E-learns

Reading/videos

2.3 Lean

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Data gathering and research

Data Gathering and Research helps you focus on pulling together the rightinformation to get under the skin of what’s really going on at your client.It introduces you to various data gathering and research tools, techniquesand methodologies which are used on our consulting engagements. Youwill learn how to develop a good data gathering strategy and how togather and undertake the initial analysis of both quantitative andqualitative data.

Pre-requisites: Competence at Level 1 in the topics: 2.2 Shaping the Client Issue; 2.4 DataGathering and Research; 2.5 Data Capture and Structuring

For Standard duration andactivities

CCS Syllabus topics covered

Junior consultants

Consultants/Managers

Senior managers

Directors

Partners

12 weeks’ duration

1 face-to-face + 2virtual/F2Fevents

2 Assignments

E-learns/video

Reading/discussion forum

Work-based activities

2.4.a-c Data gathering and research

2.5.a-e Data capture and structuring

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Data analysis

Data Analysis will develop your confidence in performing challenging dataanalysis in complex situations, and in understanding how much analysisis enough and why. It does not cover deep statistical analysis of data.Instead, it encourages consultants to think about data in a much broaderbusiness context, and as more than just numerical data. It introduces avariety of business analysis tools to explore and understand the client’ssituation and move us closer towards creating an insightful andcompelling solution. You will learn the skills of choosing appropriate toolsto challenge data, bring meaning to data, solve problems, supportdecision-making and reveal drivers of value, across a range of clientsituations and problem areas.

Pre-requisites: Competence at Level 1 in the Topics 2.2 Shaping the client issue, 2.4a-c Datagathering and research, 2.5a-e Data capture and structuring and 2.6 Data analysis. Plus: youmust have demonstrated sufficient experience in data gathering and research, or havesuccessfully completed the ‘Data Gathering and Research’ course before undertaking the DataAnalysis course.

For Standard duration andactivities

CCS Syllabus topics covered

Junior Consultants(if completed DataGathering andResearch first)

Consultants/Managers

Senior managers

Directors

Partners

11 weeks’ duration

1 face-to-face + 2 virtual/F2Fevents

E-learns

Interactive businesssimulation

Reading/discussion forum

Work-based activities

2.6 Data analysis

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Insightful solutions

Insightful Solutions will provide managers and engagement managerswith the tools required to develop robust solutions, present them toclients in an impactful way, and plan how they can be successfullyimplemented. This includes understanding how to create the conditionsfor effective solution design, appraise options and prepare business cases,as well as learning some core change and benefit management skills.

Prerequisites: Competence at Level 1 in the topics: 2.7 Solution creation/design; 2.8 Solutionselection and recommendation; 2.9 Target operating model and organisation design; 2.10Change Management and Communications; 2.11 Benefits management; 3.1 Written and visualskills (preparation of graphics and documents)

For Standard duration andactivities

CCS Syllabus topics covered

(More experienced)

Consultants/Managers

Senior managers

Directors

Partners

10 weeks’ duration

1 face-to-face + 2 virtualevents

2 Assignments

E-learns/video

Reading/discussion forum

Work-based activities

2.2 Shaping the client issue

2.7 Solution creation/design

2.8 Solution selection and recommendation

2.9 Target operating model and organisation design

2.10 Change Management and Communications

2.11 Benefits management

3.1 Written and visual skills (preparation ofgraphics and documents)

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Delivering quality engagements

Delivering Quality Engagements will help you to deliver the highestquality outcomes and experience from our work through deeper, richerand more rewarding levels of engagement with our clients and our people.It challenges thinking around what it takes to deliver the right level ofquality on our engagements, enabling you to consider quality from allperspectives to provide richer insight and more informed decision-making. It explores the relationship between quality and value in ourprofessional services environment, making sure you can get thefoundations for a quality engagement right every time. You will share andlearn from others, the practical things we do on engagements to deliverquality outcomes and experience.

Prerequisites: Competence at level 1 in the Topics 2.14 Engagement Risk and Quality and 4.3Consulting Mindset. Plus: involvement in delivering complex engagements for clients.

For Standard duration andactivities

CCS Syllabus topics covered

Senior managers

Directors

Partners

4 weeks’ duration

1 face-to-face + 1 virtualevent

E-learns

Discussion forum

Work-based activities

2.14 Engagement risk and quality

4.3 Consulting mindset

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Theme 3: Communicate with impact and empathy

Productive conversations

Productive Conversations will enhance and develop your ability to haveconversations with clients and colleagues in a way that deepensrelationships, generates more learning and achieves better outcomes insituations that you may currently find difficult.

The course assumes you have some awareness of your values, beliefs andhabits, through taking the Level 2 course Managing Self or similar.Productive Conversations will help you use this awareness to interactmore effectively with others who see, hear and feel things differently toyou. You will learn what makes conversations difficult and will practicetechniques that encourage productivity. This will give you greaterconfidence to prepare for and conduct conversations, respondingconstructively in the moment as a situation unfolds.

Prerequisites: Competence at Level 1 in the topic 3.2 Productive conversations, 4.1 Motivation,working styles and preferences, 4.2 Managing Self and 4.5 Building rapport.

Plus: to benefit most from this course, it is recommended you have successfully completed theCCS Level 2 course ‘Managing Self’ or have some experience of self-awareness through using themodels explored in Managing Self , some of which are introduced in the Level 1 topic 4.1‘Motivation, working styles and preferences’.

For Standard duration andactivities

CCS Syllabus topics covered

Consultants/Managers

Senior managers

Directors

Partners

5 weeks’ duration

1 face-to-face + 1 virtualevent

3 Assignments

E-learns

Reading/discussion forum

Work-based activities

3.2 Productive conversations

4.5 Building rapport

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Designing and facilitating meetings and workshops

Designing and Facilitating Meetings and Workshops will help you delivermore value when working with groups. In this course you will learn howto design and facilitate an event that is enjoyable and provides aproductive experience for the attendees, while also fostering creativity anddriving collaboration.

Built into the course are activities for you to put your learning intopractice and relate it to your client engagements. You will also have anopportunity to practice and get feedback in a safe environment and beintroduced to how you can continue to refine and master these skillsbeyond the classroom.

Prerequisites: None

For Standard duration andactivities

CCS Syllabus topics covered

Consultants/Managers

Senior managers

Directors

Partners

1 day face-to-face workshop

3 hours pre-workshoppreparation

Work-based activities

3.3 Workshop facilitation

3.4 Running effective meetings

Presenting with impact

Presenting with Impact will help you prepare and deliver an impactfulmessage that meets audience needs and fulfils the objective of thepresentation. You will also learn how to:

Command an audience through appropriate techniques to driveinteractivity, engagement, and control of the room

Devise and employ strategies to mitigate potential risks arisingduring a presentation

Built into the course are activities for you to. You will have theopportunity to put your learning into practice and relate it to your clientengagements and get feedback in a safe environment and be introducedto how you can continue to refine and master these skills beyondthe classroom.

Prerequisites: Competence at level 1 in the Topics 3.5 Presentation skills, 4.1Motivation,personal styles and behavioural preferences, 4.2 Managing Self

For Standard duration andactivities

CCS Syllabus topics covered

Consultants/Managers

Senior managers

Directors

Partners

1 day face-to-face workshop

3 hours pre-workshoppreparation

Work-based activities

3.5 Presentation skills

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Theme 4: Build and sustain relationships

Managing self

Managing self helps you to develop a fresh perspective on your personalpresence and the impact you have with clients and colleagues. It helps youto understand your own work style and the aspects of your style that mayhelp or hinder your relationship with others. During the course you’llpractice using a number of frameworks which will help you to develop aflexible approach which will be the basis for more productiverelationships. This is why it is recommended you take Managing Selfbefore taking the Level 2 course Productive Conversations.

Prerequisites: Competence at Level 1 in the topics covered by the course (See below).

For Standard duration andactivities

CCS Syllabus topics covered

Consultants/Managers

Senior managers

Directors

Partners

8 weeks’ duration

1 face to face events + 3virtual/F2F events

2 Assignments

E-learns

Reading/discussion forum

Work-based activities

4.1 Motivation, working styles and preferences

4.2 Managing self

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Inspiring and leading teams

Inspiring and Leading teams is being developed to support those who arein (or moving into) engagement team leadership roles. It will help you toconsider and explore who you are as a leader within the context of yourengagement team, whether you have a formally appointed leadership roleor not. It will cover: creating a vision and leading your team to get there;understanding the members of your team and how to effectively use theirtalents and grow them; intervening to address unproductive behaviours;providing coaching and teaching to team members; and being able tomanage both self and others and adapt personal style to achievehigher performance.

Prerequisites: Competence at Level 1 in the topics: 4.4 Working in, building and leadingeffective teams

For Standard duration andactivities

CCS Syllabus topics covered

Senior managers

Directors

Partners

9 weeks’ duration

1 face-to-face + 2 virtualevents

Action learning group

Reading

E-learning

Discussions

Work-based activities

4.4 Working in, building and leading effectiveteams

4.6 Continuous learning

4.7 Developmental coaching, feedback andmentoring

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The Competency curriculain detail

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What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

The global Finance curriculum comprises a series of training courses for PwC Finance practitioners globally. It is sponsored by the global Finance Leadership, and isdesigned to encourage a common language amongst PwC practitioners and with our clients, as well as promote a consistent approach and methodology to deliveringtransformation engagements. The training courses have been developed by multi-territory teams of subject matter experts, and are supported by PwC points of view,client case studies, and proven tools and methods.

The curriculum comprises a self-study programme of core Finance Competency training recommended to all Finance practitioners of all grades across the Firm. Inaddition, there are blended learning programmes for each sub-Competency. All training materials can be accessed directly via the Global Finance Learning Portal onGateway or via your local territory L&D representative.

Finance curriculum

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Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 42

FinanceTopic Fundamentals level learning solutions Intermediate level learning

solutionsAdvanced level learning solutions

Overview of Finance

Overview of finance 1 Role of Finance and the CFO

2 PwC’s Finance Framework

3 Finance Operating Model

4 PwC Points of View

5 Features of a High PerformingFinance Function

6 Preparing for a conversationwith the CFO

Finance Transformation

Finance Transformation(Assess Phase)

1 Introduction to FinanceTransformation

2 Developing the FinanceVision and Strategy

3 Building the Baseline

4 Target Operating Model:

­ Part 1) Service DeliveryModel

­ Part 2a) The Enablers:Process, Organisation,HR

­ Part 2b) Systems,Governance and Risk,Tax and Legal

5 Building the Roadmap andBusiness Case

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 43

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Finance Transformation (continued)

Analysing finance Lean Finance Workshop

Analysing the Finance Function

Mergers and AcquisitionsFoundations: Making IntegrationSuccessful for Finance

Secondary Source ResearchMethods and Techniques

Finance EffectivenessBenchmarking (FEB) Overview

Finance Process Fundamentals

General BusinessProcesses

Business Process Fundamentals

Advisory IQ Series – How we canhelp reduce our clients’ cost toserve and maintain or increasemargins

Process FundamentalsIntegration

Order to Cash (O2C) Order to Cash Fundamentals

Purchase to Pay (P2P) Purchase to Pay Fundamentals –to be updated

P2P Overview and LeadingPractices

Fit for PI P2P (Germany)

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 44

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Finance Process Fundamentals (continued)

Record to Report (R2R) Record to Report Fundamentals SEC Financial ReportingProcesses and Systems for FEpractitioners

Inventory management Inventory ManagementFundamentals

Strategic Sourcing

Spend Diagnostic – TechnicalTraining (Spend Radar)

Finance Systems Fundamentals

Overview of FinanceSystems

Finance Systems Fundamentals ERP for Managers

ERP Overview – Oracle

Oracle Oracle E-Business Suites –General Ledger

Oracle E-Business Suites –Purchase to Payables

Oracle E-Business Suites – Orderto Cash

SAP SAP FICO

SAP Business Process I SAP Business Process II

JD Edwards JD Edwards Business Processes

PeopleSoft PeopleSoft Business Processes

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 45

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Enterprise Performance Management

Introduction to EPM EPM Foundation for AU EPM Strategic PerformanceManagement ‘Deep Dive’

EPM Performance Reporting‘Deep Dive’

EPM Cost Management ‘DeepDive’

Enterprise PerformanceManagement (Germany)

EPM 1: Foundation

EPM 2: Strategy to Plan

EPM 3: Measure to Forecast

EPM 4: Recognise to Reward

EPM Functional Bootcamp

EPM Fundamentals

EPM Functional Bootcamp

EPM Transform

Technical Awareness

EPM Functional Bootcamp

Consolidation and Reporting‘Deep Dive’

Integrated Planning ‘DeepDive’

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 46

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Enterprise Performance Management (continued)

Oracle Hyperion Oracle Hyperion ‘Just-in-Time’Product Training (14 modules)

1 Product Introduction

2 PWC Accelerator

3 EPMA and Classic

4 Planning Dimensionality

5 HFM Dimensionality

6 Planning Web Interface

7 HFM Web Interface

8 Integration Tools

9 Planning Security and ProcessManagement

10 HFM Security and ProcessManagement

11 Financial Reports

12 Smartview

13 Planning Calculations

14 HFM Calculations

Hyperion Design Master class –HFM

Hyperion Design Master class –Planning

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 47

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Enterprise Performance Management (continued)

SAP Business planningand consolidation(SAP BPC)

EPM with SAP Business ObjectsPlanning and Consolidation(Germany/Italy)

SAP BPC TechnicalTraining(6 modules):

1 Foundation

2 Consolidation

3 Budget

SAP BPC TechnicalTraining(6 modules):

4 Cash flow Planning

5 BPC for Industry

6 Architecture, Installationand Maintenance

Business Services Transformation (BST)/Shared Services & Outsourcing (SS&O)

Introduction to BST /SS&O

SS&O Practitioner :

Module 0: BST/SSO Foundation

Module 1: StrategyModule 2: AssessModule 3: Design & ConstructModule 4: Implement

Module 5: Operate & Optimise

BST Foundation Feasibility Studies

Transition

Business Services Transformation(BST) Awareness

Service Management

Supplier Selection andTransactions

FS Sourcing (Germany)

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 48

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Business Services Transformation (BST)/Shared Services & Outsourcing (SS&O) (continued

Introduction to BST /SS&O (continued)

SS&O Series Hot Topic Webinars(US):

1 Developing F&A BusinessCases

2 Developing IT Business Cases

3 How to Develop an IT RFP

4 How to Develop an F&A RFP

5 Shared Services Transition

6 Outsourcing Transition

7 Defining TOMs, PerformingReadiness Assessments andDeveloping Roadmaps

1 Pursuit and EngagementManagement

9 Vendor Selection –Considerations, Provider

10 Landscape, Profiling

11 Governance – SSC/GBS

12 Contract Negotiation,Renegotiation, Compliance –3-R Analysis

13 Vendor Management

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

BlendedPracticeAid

Certification/Qualification

MobileVirtualClassroomPlayback

Titles initalics notyetavailable

PwC 49

Topic Fundamentals level learning solutions Intermediate level learningsolutions

Advanced level learning solutions

Treasury

Treasury

(for Treasury specialists)

Treasury1A: Foundations ofTreasury

Treasury 1B: AdvancedTreasury Course

Treasury

(for Finance generalists)

Treasury: Foundation Treasury: Cash Forecasting

Treasury: Technology andSystems

Treasury: Cash Managementand Banking

Treasury: Financial RiskManagement

Treasury: Treasury inFinancial Institutions

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 50

What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

Proficiency Level:

The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Forensics curriculum

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 51

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

ForensicsTopic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Forensics 1&2 Forensics 3&4

The Global Consulting Curriculum

PwC 52

What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

The Global Operations curriculum is aligned to the Global Operations Framework that was developed in FY14 and is illustrated below. The Framework defines six sub-competencies and four x-Competency methodologies. Procurement & Sourcing, Production & Supply Chain, and Performance Improvement & Benchmarking are thetop 3 global priority areas for course development in FY14 and FY15 and are highlighted below.

The following pages contain the Operations Global Graduated Curriculum as of 31 December 2013. Courses in italics are proposed course topics and are prioritized in

the Operations Acquisition and Development Plan. Learning solutions followed by (UK) or (US) indicates that a fully globalised version of the course has not been

issued yet, but the learning solution which currently exists is assumed to be globally acceptable as per October 2013 meeting of the Global Operations Steering Team.

These respective learning solutions are to be reviewed on an ‘as needed’ basis.

Operations curriculum

The Global Consulting Curriculum

PwC 53

Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 54

Operations

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies

1. Operating modelframework

Transform Awareness (UK) Operating Model Assessment

Operating Model Framework (UK) Operating Model Design

Target Operating Model Training

Supply Chain Strategy and OperatingModel Tutorial

2. Operationsperformanceimprovementandbenchmarking

Data Analytics – Intro to Excel (US) Data Analytics – Level 2 & Modelling Advanced Statistics & Tools

Data Analytics – Intro to Access (US) Tableau Fundamentals (US)

Basic Statistics Process Improvement

Root Cause Analysis Using Supply Chain Benchmarks

Introduction to Benchmarking PI&D – Introduction to Benchmarking (US)

Perform Awareness (UK)

Perform Bootcamp (UK)

Lean IT Awareness (UK)

Quality Driving Efficiency (UK)

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 55

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies (continued)

3. Operational duediligence

Supply Chain Strategy and SCORTutorial (UK)

Operations Due Diligence (US)

4. Cost reduction Introduction to Cost Reduction Priority Based Budgeting

5. Operationsstrategy andtransformation

Operations 101 Strategy andTransformation

VCT Practitioner Training VCT for Supply Chain

Strategy Frameworks Supply Chain Risk Tutorial

Introduction to Co-Creation Sustainable Supply Chains Tutorial

6. Productinnovation anddevelopment

Operations 101 PI&D Delivering PI&D

PI&D Fundamentals PI&D – Using Transform

Introduction to Innovation, PI&D andBusiness (UK)

New Product Development Tutorial (UK)

Introduction to Product Excellence (UK)

Introduction to Project Excellence (UK)

Introduction to Functional Excellence

Introduction to Technology, Resource &Partner Excellence

Introduction to PI&D Assessment andDiagnostics (UK)

Application of Core Consulting Skills toPI&D Engagements

Introduction to PI&D Methods andTools

The Global Consulting Curriculum

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VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 56

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies (continued)

6. Productinnovation anddevelopment(continued)

Introduction to Enterprise Excellence(UK)

PI&D Fundamentals (UK)

PI&D Training Series – Introduction toResource Management (US)

PI&D Training Series – Introduction toIdea Management (US)

PI&D Training Series – Introduction toEcosystem and Partner Management(US)

PI&D Training Series – PortfolioExcellence (US)

PI&D Training Series – ProductLifecycle Management (US)

PI&D Training Series – Global Research& Development Operations (US)

PI&D Training Series – Introduction toProject Excellence (US)

PI&D Training Series – Conducting aDiagnostic Assessment (US)

PI&D Training Series – Introduction toPACE (US)

PI&D Training Series – Product toSolutions Transformation (US)

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 57

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies (continued)

6. Productinnovation anddevelopment(continued)

PI&D Training Series – TechnologyManagement (US)

PI&D Training Series – Product QualityImprovement (US)

PI&D Training Series – OpenInnovation (US)

PI&D Training Series – ComplexityReduction (US)

PI&D Training Series – R&DProductivity Improvement (US)

PI&D Training Series – Voice of theCustomer

7. Procurementand sourcing

Operations 101 Procurement & Sourcing(UK)

Procuring with Confidence (UK)New Product Innovation (Directand Indirect)

Strategic Sourcing (US)Contract and Supplier RelationshipManagement

Using Spend Radar on Sourcing andProcurement Engagements (US)

Strategic Sourcing: Advanced Negotiations

Procurement Organisation Design &Modelling

Advanced Procurement

Sourcing and Procurement Systems Intermediate Methodology Training

Supplier Risk Management Procurement Diagnostic Training (UK)

Strategic Sourcing: SupplierNegotiations (US)

The Global Consulting Curriculum

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VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 58

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies (continued)

7. Procurementand sourcing(continued)

Procurement Fundamentals

8. Production andsupply chainoperations

Operations 101 Production & SupplyChain

Inventory Management TutorialIntegrated Business PlanningLearning Programme (UK)

Supply Chain Awareness Demand Planning Tutorial (UK)Supply Chain Network DesignTechnical Training (US)

Supply Chain Optimization - Awareness(US)

Production Scheduling Selling Supply Chain Services

Basic Concepts of Supply ChainManagement (UK)

Supply Chain Strategy Advanced Demand Planning

Basic Concepts of Logistics,Distribution, & Warehousing

Production Operations ImprovementAdvanced Inventory Mgmt andOptimisation

Basic Concepts of Manufacturing Freight SourcingAdvanced ManufacturingAssessment

Supply Chain Analysis 101 Warehouse Operations Selling a Supply Chain Assessment

Inventory Analysis 101 Customs Management Equazion – Black Belt

Logistics Analysis 101 Data Dictionary for Network Modeling

Supply Chain Software Overview Service & Repair Tutorial

Equazion – White Belt Manufacturing Cost Analysis

CSCP (APICS) Equazion – Green Belt

Conducting a Supply Chain Assessment

The Global Consulting Curriculum

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VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 59

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Our methodologies (continued)

8. Production andsupply chainoperations(continued)

CPIM (APICS)

9. Serviceoperations

Operations 101 Service Industries

10. Asset lifecyclemanagement

Operations 101 ALM CP&I Project Technology and PortfolioManagement

Primavera P6 – PortfolioManagement (US-Primavera)

CP&I Global Delivery Framework CP&I Advanced Schedule Analytics Primavera P6 – Risk Analysis (US-Primavera)

CP&I Governance and Due DiligenceReviews

CP&I Quantitative Risk Assessment (US)

CP&I Introduction to Project ScheduleDevelopment and Analysis

CP&I Project Technology and PortfolioManagement

CP&I Introduction to Project CostDevelopment and Analysis

Primavera P6 – EPPM Advanced (US-Primavera)

Primavera P6 – EPPM Fundamentals(US-Primavera)

EAM Application – OperationalManagement Systems and Methodologies

Introduction to Enterprise AssetManagement

Introduction to CP&I SchedulingMethodology and Tools (US)

The Global Consulting Curriculum

PwC 60

What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

How the curriculum was developedThe People and Change Global Curriculum is the list of formal P&C learning resources and solutions available, which make up the ‘10’ in our ‘70:20:10’ approach to

development. It is based on the People and Change Syllabus, and is organised around 16 Syllabus topics and the three proficiency levels: Fundamentals, Intermediate,

and Advanced.

Our Syllabus and Curriculum were agreed by our global P&C community in early 2012. They are not static and will change over time as the needs of P&C people change.

If you have any suggestions for new topics, please contact John McCormick in global L&D.

The Curriculum will be updated regularly and posted to the Global People and Change Learning and Development page.

People & Change curriculum

The Global Consulting Curriculum

PwC 61

Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 62

People and change

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #)

Our brand Welcome to the Global People andChange Network

Our propositions Performance Alignment (East, Central,West) ** NEW **

People in M&A awareness** NEW **

People in M&A solutions

Scoping P&Cprojects

Scoping P&C Projects Practice AidIntermediate

Scoping P&C Projects 1-dayIntermediate

People strategy Talent Management Virtual Class

Talent Management Fundamentals

** UPDATED **

Digitaltransformation

Digital Transformation awareness

** NEW **

# Practitioners in the US, Germany, Australia and Luxembourg please access these e-learns through your local LMS

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 63

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #) (continued)

Organisationdesign

Organisation Design Fundamentals:Working in OD ** NEW **

Organisation Design: Key Methods andToolkit Intermediate

Organisation Design: PractitionerCourse 3-day Intermediate

Changemanagement andcommunications

Change Management Fundamentals –Communications (East, Central, West)

Change Management Fundamentals –Stakeholder Engagement (East,Central, West)

Change Management Fundamentals –Training (East, Central, West)

Change Management: PractitionerCourse Fundamentals

Capability andtraining

Capability and Training – EngagingPeople Through TrainingFundamentals

Capability and Training – Awareness

Capability and Training – Selling

Learning Technologies Academy

Leadership &Culture

Culture – Awareness

Leadership & Alignment – Awareness

The Global Consulting Curriculum

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VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 64

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #) (continued)

Workforceplanning andperformance

Strategic Workforce Planningawareness (East, Central, West)** NEW **

Strategic Workforce Planning selling

Strategic People Planning Practitioner

HR strategy andprogrammedelivery

HR Transformation awareness

** NEW **

HR Transformation solutions

HR Technology HR Technology awareness

HR Technology mobilisation

HR Technology supplier certificationprimer

The Global Consulting Curriculum

PwC 65

What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

How to use the risk global curriculumThe Risk Global Curriculum is used to identify the globally available and agreed learning solutions that you can make use of to address your development goals. Bear inmind that the Curriculum represents formal learning solutions, which represent the ‘10’ in our ‘70:20:10’ approach to development.

Major Territories such as the US and UK have additional learning solutions for their Risk Curricula. Those learning solutions may be added to this Risk GlobalCurriculum over time.

Risk curriculum

The Global Consulting Curriculum

PwC 66

Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 67

Risk

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #)

Cross-risk topics

GRC Coremethodologydelivery framework

Think GRC (East, Central, West) GRC Experienced Workshop –Tailoring the Global RiskMethodology

Do GRC (East, Central, West)

Business Strategy framework segment(East, Central, West)

Business Management frameworksegment (East, Central, West)

Business Platform framework segment(East, Central, West)

Route map template demonstration(East, Central, West)

GRC for Practitioners – Applying theGlobal Risk Methodology (FS and non-FS versions)

Cross-Competencypropositions

What is Performance Alignment?(East, Central, West)

# Practitioners in the US, Germany, Australia and Luxembourg please access these e-learns through your local LMS

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 68

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #) (continued)

Risk sub-Competency topics

Risk strategy andgovernance

Risk Strategy building block overview(East, Central, West)

Exploring emerging risks in a globaleconomy

Obligations building block overview(East, Central, West)

Risk Appetite building block overview(East, Central, West)

Risk Profile building block overview(East, Central, West)

GRC Structure building block overview(East, Central, West)

GRC Policies building block overview(East, Central, West)

Risk Culture building block overview(East, Central, West)

Stakeholder Management buildingblock overview (East, Central, West)

ERM and Governance

The Global Consulting Curriculum

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E-learning

Blended PracticeAid

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PwC 69

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #) (continued)

Risk sub-Competency topics (continued)

Risk analytics Risk Modelling building blockoverview (East, Central, West)

Credit Risk Level 1 Credit Risk Level 2

Risk Analysis Techniques buildingblock overview (East, Central, West)

Market and Liquidity Risk Level 1 Market and Liquidity Risk Level 2

Operational Risk Level 1 Operational Risk Level 2

Commodity Risk

Capital Management Level 1 Capital Management Level 2

Introduction to Financial Risk andTreasury

Risk operations Business Process Integration buildingblock overview (East, Central, West)

Risk 101 – basics of RiskManagement (East, Central, West)

GRC Training building block overview(East, Central, West)

Business Continuity Management

Performance Incentives building blockoverview (East, Central, West)

Supply Chain Risk Management

Key Risk Indicators building blockoverview (East, Central, West)

Risk Assessment – getting it right

GRC Technology building blockoverview (East, Central, West)

Monitoring and Reporting buildingblock overview (East, Central, West)

The Global Consulting Curriculum

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VirtualClassroom

E-learning

Blended PracticeAid

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PwC 70

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

(Click appropriate link depending on location #) (continued)

Risk sub-Competency topics (continued)

Event response

Regulatorycompliance

COSO IC 2013 update awareness Solvency II introduction series –What is Solvency II? (East, Central,West)

Solvency II introduction series –What is our approach? (East,Central, West)

Solvency II introduction series –Solvency II in practice (East,Central, West)

Solvency II introduction series –How to use the Solvency II Guide(East, Central, West)

Compliance

Dodd Frank Act

Validation

The Global Consulting Curriculum

PwC 71

What is it?The Competency curriculum is a summary of the formal learning resources and solutions that are available to support your professional development. Please note thatthis guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

How to use the Global Strategy CurriculumThe Global Strategy Curriculum is used to identify the globally available and agreed learning solutions that you can make use of to address your development goals.Bear in mind that the Curriculum represents formal learning solutions, which represent the “10” in our “70:20:10” approach to development.

Other territories have additional learning solutions in their Curricula. These learning solutions may be added to this Global Strategy Curriculum over time.

A graphical representation of the Global Strategy Curriculum is included on the following page.

Strategy curriculum

The Global Consulting Curriculum

PwC 72

Global Strategy Curriculum

A graphical representation of the Global Strategy Curriculum is shown below. The learning solutions coloured orange are included in the Global Strategy Curriculumwhich is shown in detail on the following pages. The learning solutions coloured pink on the diagram represent other opportunities for learning that may be providedlocally (please ask your local L&D team for additional guidance)

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 73

Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Practice Aid: Reading, checklists, quick reference guides, templates, and worksheets

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Professional qualifications you can work towards

Mobile: Learning materials available to you via mobile phone

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 74

Strategy

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Strategy topics

All Strategy Induction Strategy Principles and Foundations

- Strategic Foundations

Strategy Frameworks Manual 1 Strategy Principles and Foundations

- Game Theory

Strategy Consulting Fundamentals

- Structured thinking and effectivepresentation

Strategy Principles and Foundations

- Customer Insights

Strategy Consulting Fundamentals

- Market analysis

Strategy Principles and Foundations

- Strategic Plan

Strategy Consulting Fundamentals

- Customer analysis

Strategy Principles and Foundations

- Strategic Ambition

Strategy Consulting Fundamentals

- Competitor analysis

Strategy Principles and Foundations

- Behavioural Economics

Strategy Consulting Fundamentals

- Business model analysis

Strategy Consulting Fundamentals

- Introduction to excel

Strategy Consulting Fundamentals

- Excel: Data management

1 Confirm with local territory risk management before release

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 75

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Strategy topics

All (continued) Strategy Consulting Fundamentals

- Capital structures

Strategy Consulting Fundamentals

- Excel: Advanced training

Strategy Consulting Fundamentals

- Analytical Methods

Strategy Consulting Fundamentals

- Microeconomic concepts

Strategy Consulting Fundamentals

- Introduction to Macroeconomics

Strategy Consulting Fundamentals

- Introduction to Financial Analysis

Strategy Consulting Fundamentals

- Profit and loss analysis

Strategy Consulting Fundamentals

- Balance sheet

Strategy Consulting Fundamentals

- Cash flow

Strategy Consulting Fundamentals

- Ratio analysis

Strategy Consulting Fundamentals

- Interviewing techniques andapproaches

The Global Consulting Curriculum

Face- to-Face

VirtualClassroom

E-learning

Blended PracticeAid

Certification/Qualification

Mobile VirtualClassroomPlayback

Titles initalics notyetavailable

PwC 76

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Strategy topics

All (continued) Strategy Consulting Fundamentals

- Market analysis

Strategy Principles and Foundations

- Strategic Plan

Strategy Consulting Fundamentals

- Customer analysis

Strategy Principles and Foundations

- Market Entry

Strategy Consulting Fundamentals

- Competitor analysis

Strategy Consulting Fundamentals

Business model analysis

Smart Training Smart TrainingSmart Training

Corporate andBusiness UnitStrategy

Deal Strategy(includingCommercial DueDiligence)

Commercial Due Diligence

Growth andInnovation Strategy

Regulation Strategy

StrategicTransformation

Strategic Planning

The Global Consulting Curriculum

PwC 77

What is it?

The Global Technology Consulting Curriculum specifies the learning solutions that deliver the technical skills and knowledge PwC expects Partners and Staff aroundthe Global Network to possess from a technology perspective.

This curriculum supports international collaboration on engagements and sets quality standards for the services that we deliver to clients.

A graphical representation of the Global Technology Consulting Curriculum is included on the following page.

Competencies and sub-competencies with available learning solutions are shown in bold font. Competencies and sub-competencies with learning solutions which willbe developed in the future are shown in italics.

Please note that this guide includes a snapshot of the Competency curricula as of 31 December 2013. Updates to the curricula will be published periodically.

Technology curriculum

The Global Consulting Curriculum

PwC 78

Global Technology Consulting Competencies/Sub-Competencies

B: EnterpriseApplications

A: Strategy &Architecture

C: InformationManagement

E: IT FunctionTransformation

A3: ApplicationArchitecture

A1: Enterprise ArchitectureA2: EmergingTechnologies

D: IT SourcingAdvisory

A4: TechnologyStrategy

G: IT Security &Risk

F: ITInfrastructure

H: Deal Services

B3: SAPB1: Package

SelectionB2: Oracle

B4: Customer /Channel Applications

B5: IndustryApplications

C2: Enterprise DataManagement

C1: Business Intelligence & AnalyticsC3: Enterprise

ContentManagement

C4: InformationStrategy,

Architecture &Governance

D3: IT Procurement & SupplierManagement

D1: IT SharedServices

D2: IT OutsourcingD4: Managed

Services

E2: IT Governance

F2: IT Service Management & ITAsset Management

E1: IT OrganisationE3: IT Cost & Value

ManagementE4: IT Portfolio

Management

F3: NetworkingTechnologies

F4: DisasterRecovery

G2: IdentityManagement

G1: Security Strategy & GovernanceG3: SecurityAssurance

G4: BCM

H2: Divestiture(Carve-Out)

H1: Pre-Deal IT Due Diligence H3: M&A (PMI)H4: Post-

AcquisitionImprovement

F1: Data CentreTechnologies

B6: SDLC / IT Programme & Project Management

Competency Sub-Competency

The Global Consulting Curriculum

PwC 79

Curricula corresponding to a Competency/sub-Competency are identified by a letter for the Competency (e.g., A, B, C) and, when applicable, a number for the sub-Competency (e.g., 1, 2, 3). While most Competency curricula contain all sub-Competency courses, depending on the number of courses, some sub-competencies havetheir own curriculum (e.g., A2: Emerging Technologies, B2: Oracle, B3: SAP, B5: Industry Applications, with separate curricula for Microsoft AX and Microsoft CRM).A summary of competencies/sub-competencies available versus those to be developed soon are also reflected in the list below. Please use the hyperlinks below to accesscurricula for competencies/sub-competencies with available courses:

A. Strategy & ArchitectureA1. Enterprise Architecture: Courses Coming SoonA2. Emerging TechnologiesA3. Application ArchitectureA4. Technology Strategy: Courses Coming Soon

B. Enterprise ApplicationsB1. Package Selection: Courses Coming SoonB2. OracleB3. SAPB4. Customer/Channel Applications: Courses Coming SoonB5: Industry ApplicationsB5a: Microsoft AXB5b: Microsoft CRMB6. SDLC / IT Project & Programme Management

C: Information ManagementC1: Business Intelligence & AnalyticsC2: Enterprise Data ManagementC3: Enterprise Content ManagementC4: Information Strategy, Architecture & Governance

D: IT Sourcing AdvisoryD1: IT Shared Services: Courses Coming SoonD2: IT Outsourcing: Courses Coming SoonD3: IT Procurement & Supplier Management: Courses Coming SoonD4: Managed Services: Courses Coming Soon

E: IT Function TransformationE1: IT OrganisationE2: IT Governance: Courses Coming SoonE3: IT Cost & Value Management: Courses Coming SoonE4: IT Portfolio Management: Courses Coming Soon

The Global Consulting Curriculum

PwC 80

F: IT InfrastructureF1: Data Centre Technologies: Courses Coming SoonF2: IT Service Management & IT Asset ManagementF3: Networking TechnologiesF4: Disaster Recovery: Courses Coming Soon

G: IT Security & RiskG1: Security Strategy & GovernanceG2: Identity ManagementG3: Security AssuranceG4: BCM: Courses Coming Soon

H: Deal ServicesH1: Pre-Deal IT Due Diligence: Courses Coming SoonH2: Divestiture (Carve Out): Courses Coming SoonH3: M&A (PMI): Courses Coming SoonH4: Post-Acquisition Improvement: Courses Coming Soon

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 81

Proficiency Level:The Competency curriculum is organised under three levels of proficiency:

Foundation/Fundamentals: This is the introductory or foundation level of a subject. At the Fundamentals level you are expected to be able to complete routineanalysis and prepare basic work products in straightforward situations. You are expected to apply knowledge, skills, behaviours, tools and methods incommonly-encountered situations.

Intermediate: You are able to complete analysis and prepare work products for complex situations. You can adapt your knowledge, skills, behaviours, tools, andmethods to most situations.

Advanced: You model behaviours and complete sophisticated analysis and work products in the most complex circumstances. You innovate knowledge, skills,tools, and methods and are recognised as a deep subject matter expert in the topic.

Delivery Method:Each learning solution is tagged with an icon to help you understand how the content is delivered:

Face-to-Face: A scheduled event in which the learners and instructors are in a classroom together

Virtual Classroom: A live virtual learning event, not unlike a webcast, but with more interaction

E-Learning: A self-paced computer-based training programme

Blended Learning: A learning solution that combines elements of the various other types

Certification/Qualification: Completion of the learning solution leads towards a certification.

Virtual Classroom Playback: An audio and video recording of a virtual learning event, with pace controlled by the learner

Learning solutions listed in italics are not yet available

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 82

A: Strategy and architectureA1: Enterprise architectureComing soon – No curriculum available as of 31 December 2013

A2: Emerging technologies

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Social media

Social media Emerg Tech S.M.A.C. Series: SocialMedia 101 (100169)

Social Media Architecture

Incorporating Social Media inSolutions for Clients

Connected Experience-SMAC via theCustomer Lens

Social Media from the Client’sPerspective

Social Media Case Studies

Social Media Vendor Landscape

Mobility

Mobility Emerg Tech S.M.A.C. Series: Mobility101 (104028)

Doing Mobility Strategy

Incorporating Mobility in Solutionsfor Clients

Mobility Architecture

Mobility from the Client’s Perspective

Mobility Vendor Landscape

Mobility Services Case Studies

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 83

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Analytics

Analytics Emerg Tech S.M.A.C. Series: Big Data101 (104050)

Emerg Tech S.M.A.C. Series:Analytics 201

Analytics from the Client’s Perspective

Analytics Services Case Studies

Analytics Vendor Landscape

Cloud

Cloud Emerg Tech S.M.A.C. Series: CloudComputing 101 (104104)

Cloud Architecture

Incorporating the Cloud in Solutionsfor Clients

The 4 Ms-Multi-DimensionalMobility Matrix

The Cloud from the Client’s Perspective

Cloud Services Case Studies

Cloud Vendor Landscape

Agile

Agile Introduction to Systems DevelopmentLifecycle Approaches andMethodologies (103208)

Agile 101 Overview (103930)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 84

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Innovation

Innovation Driving Innovation 101: Creativityand Innovation

Establishing a Lab 201

A3: Application architecture

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Enterprise architecture

Enterprisearchitecture

Enterprise Architecture

Business requirements and analysis

Businessrequirements andanalysis

Business Requirements & Analysis

A4: Technology strategyComing soon – No curriculum available as of 31 December 2013

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 85

B: Enterprise applications

B1: Package selectionComing soon – No curriculum available as of 31 December 2013

B2: Oracle

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Competency-wide Topics

Cross application Transform for Oracle (101276)

Transform for Oracle

Oracle EBS R12 Bootcamp(100838)

EBS Implementation Overview

Oracle Unified Method (103997)

Oracle EBS: financials and supply chain

Core financials Corporate Treasury: AnOverview of BusinessesProcesses, Technology, and theOracle Solution (104001)

Oracle EBS Bootcamp(103927)

E-Business Suite R12 OrderManagement- Oracle OPNBootcamp

Oracle EBS Supply ChainManagement (OM or PO)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 86

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Core financials (continued) E-Business Suite R12 OrderManagement- Oracle OPNBootcamp

E-Business Suite R12 Purchasing– Oracle OPN Bootcamp

E-Business Suite R12 Purchasing– Oracle OPN Bootcamp

Oracle R12 Upgrade Process –Lessons Learned and Solutions(103951)

Overview of Oracle RevenueManagement and Billing

E-Business Suite R12.1 AccountsReceivable – Oracle OPNBootcamp

E-Business Suite R12.1 GeneralLedger – Oracle OPN Bootcamp

E-Business Suite R12.1 AccountsPayable – Oracle OPN Bootcamp

Oracle EBS FinancialManagement (GL, AP or AR)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 87

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Asset and project Facebook: Oracle Asset Tracking(103399)

Oracle R12 Advanced GlobalIntercompany System –Overview and Key Setups(103334)

Supply chain E-Business Suite R12 Inventory– Oracle OPN Bootcamp

PeopleSoft

Core HR Transform for PeopleSoft PeopleSoft HCM Bootcamp

Financial control and reporting Financial Control andReporting Overview

PeopleSoft supply chainmanagement

PeopleSoft Supply ChainManagement(ePro/PO/IN/SS/CM)Bootcamp

PeopleSoft treasury PeopleSoft Treasury Suite(FG/CM/DM/RM)

Talent management Talent Management OverviewPart I

Talent Management OverviewPart II

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 88

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Business Intelligence (BI)

Business Applications Oracle OBIEE 11g Boot Camp(103308)

Oracle BI AppsImplementation – Oracle OPNBootcamp (103244)

Endeca

Golden Gate

Oracle Big Data ApplicationsWorkshop

Hyperion

Hyperion Hyperion ImplementationOverview

Hyperion Financial Management(HFM)

Hyperion Financial ManagementOverview (101098)

Hyperion FinancialManagement

Introduction to HyperionFinancial Management (100827)

Hyperion planning Introduction to HyperionPlanning (100849)

EPM Kickoff: IntegratedPlanning

EPM Mastery: Integrated Planning

Hyperion Planning – OracleOPN Bootcamp

Reporting/analytics/Performancemeasures

Hyperion Learning Suite EPM Kickoff:Profitability/Costing Analysis

EPM Mastery:Profitability/Costing Analysis

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 89

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Security

Foundations of user lifecyclemanagement

Oracle Products Module

Fusion

Business applications Fusion Procurement (103525) Fusion Talent ManagementBootcamp

Enrichment Series: OracleFusion Accounting Hub(103456)

Fusion HCM Bootcamp(Oracle University) (103883)

Fusion Enterprise Structuresand Common Configurations

Fusion Financial Bootcamp

Fusion Financial GeneralLedger, Sub Ledger &Intercompany (103747)

Fusion Financial Payables,Payments, and Expense Reports(103814)

Fusion HCM ImplementationCase Studies

Fusion Financial Receivablesand Advanced Collections

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 90

B3: SAP

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Competency-wide topics

Our brand andpropositions

Why PwC and SAP

Cross application SAP Methods and Tools Overview(103852)

SAP NetWeaver Platform

AMS Overview

Capability: Finance – SAP finance transformation consulting

Financetransformationoverview

SAP Finance TransformationOverview

Finance Target Operating Model

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 91

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Finance processes inSAP

Overview of SAP – Controlling(103976)

SAP New GL Components andMigration Strategies

SAP Asset Accounting Overview(103926)

General Ledger Processing

Accounts Receivable andIntegration the Sales andDistribution

Accounts Payable and Integrationwith Purchasing and MaterialManagement

Overview of SAP New GL – Featuresand Advantages (104023)

SAP Internal Orders Overview

Lessons for the OptimalConfiguration and Maintenance ofFinancial OrganizationalStructures using New GL

SAP Financial Project Systems andInvestment Management

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 92

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

SAP's Newdimension tools

Overview of Financial Supply ChainManagement (103898)

Key Functionalities of SAP –Collections Management(103968)

Overview of SAP EPM Products SAP Financial Supply ChainCredit Management (104048)

Business Planning andConsolidation (104046)

Business Planning andConsolidation on HANA

Dispute Management (FSCM)

Financial Closing Cockpit (EPM)

Capability: Operations/Supply chain – Procurement/Warehousing/Transportation

Supply chainoverview

Overview of SAP TransportationManagement (103397)

SAP Supply Chain Effectiveness

Overview of SAP ExtendedWarehouse Management (103424)

SAP Variant Configuration (103765)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 93

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Supply chainprocesses in SAP

Enrichment Series: ProcurementRoadmap (103431)

MRP Planning in SAP ECC

SCM Sales, Distribution, andService Management

SAPs new dimensiontools

Inbound Process for SAP ExtendedWarehouse Management (103748)

HANA Integrated S&OP – DPand SNP

Outbound Process for SAP ExtendedWarehouse Management (103824)

SCM analytics SAP Supply Chain Management –SCM Analytics (103779)

The SCOR Model Introduction

Basics of Plan Analytics

Basics of Source Analytics

Supply Chain PerformanceManagement (SCPM)

Basics of Make Analysis

Basics of Delivery Analysis:Logistics

Basics of Delivery Analysis: Sales

Sector specifictraining

SAP Installed Base Management – ACustom Solution (103796)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 94

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Capability: Operations/Supply Chain – Enterprise asset management

Enterprise assetmanagementoverview

SAP Enterprise Asset Management

Cross applications SAP Solution Managers Basics forUtilities: Part 1 (103223)

SAP Solution Managers Basicsfor Utilities

SAP Solution Managers Basics forUtilities: Part 2 (103220)

EH&S Overview

EAM processes inSAP

SAP Enhancement Packs (103830) SAP PM Module – NotificationFunctionality Overview andConfiguration Basics (104003)

Work Clearance Management

Overview of PwC's Control PanelSolution for SAP (104101)

SAP PM Module Template(103243)

SAP MM Module Template (103297) EAM Creating FunctionalSpecifications for RICEFWObjects

MRS Overview EAM Overview – Linear Assets

SMP TRN EAM Overview –Templated Solutions

EAM Overview – WorkManagement

CR&B processes inSAP

SAP CR&B Overview

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 95

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Knowledge –Reliability

EAM Reliability 101 EAM Reliability 201 RCM2

Knowledge – Assetlifecyclemanagement

PAS 55/ISO 55000 Overview

Knowledge –Engineering andconfiguration mgmt

Engineering Systems Overview

Principles of Configuration Controland Change Management inEngineering Systems

Knowledge – Assetperformancemanagement

Asset Performance ManagementOverview & Principles

Knowledge – Projectand PortfolioManagement (PPM)concepts

Optimising Capital InvestmentPlanning

Asset Investment Planning &Management

Project Management Concepts inEnterprise Asset Management

Capability: Human Capital Management – Success Factor/Business Intelligence

SAP Informationmanagement/HANAOverview

Introduction to SAP HANA (103347)

SAP Information ManagementOverview

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 96

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

Business intelligenceoverview

SAP Visual Intelligence Overview(103962)

Business Intelligence Overview

Capability: Customer experience – Opportunity to cash

SAP SD SAP Order to Cash Overview SAP OTC Enterprise Structure(104019)

Output Determination,Workflow, ALE, and EDI

SAPs New dimensiontools

SAP Convergent Charging andConvergent Invoicing Overview(103978)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 97

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

SAP CRM Introduction to SAP CRM SAP CRM Sales Overview SAP CRM Pricing and IPC

SAP CRM Marketing Overview SAP CRM with Mobility

SAP CRM Service Overview(104076)

SAP CRM Internet and Social Media

SAP CRM Analytics

SAP CRM Middleware

SAP CRM ABAP and WebUIDevelopment

SAP CRM BW Extraction andDevelopment

Mobility andnetweaver

Basics of HANA

Capability: Governance risk and compliance – SAP access control/Security/Redesign

SAP GRC overview SAP University – SAP EmergingPlatforms (203312)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 98

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

SAPsecurity/Redesign

SAP University – SAP Security Tools(203314)

SAP GRC 10 Access ControlsTraining (103314)

SAP University – SAP GRC 10 AccessControl – Beyond the Basics (203311)

Related Technologies andComplement SAP GRC (Greenlight,Approva, SecureInfo, SecurityWeaver)

SAP Risk, GRC, and SecurityTraining – Controls Assessmentand Optimisation (203217)

SAP University – SOD Rules andRemediation (203313)

SAP Security processareas

SAP Risk, GRC, and SecurityTraining – Inventory ProcessTraining (203220)

SAP Risk, GRC, and SecurityTraining – Order to Cash ProcessTraining (203221)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 99

Topic Fundamentals level learningsolutions

Intermediate level learningsolutions

Advanced level learning solutions

SAP SecurityECC/Non-ECC

SAP Risk, GRC, and SecurityTraining – SAP ECC Security(203223)

SAP Risk, GRC, and SecurityTraining – How to Assess an SAPSecurity Design (203227)

SAP Risk, GRC, and SecurityTraining: SAP Non-ECC Security(SRM)

SAP University – SAP BI SecurityConcepts (203305)

SAP Risk, GRC, and SecurityTraining: SAP Non-ECC Security(Solution Manager)

SAP University – SAP BPC –Configuration and Security (203310)

SAP Risk, GRC, and SecurityTraining: SAP Non-ECC Security(HANA)

SAP University – SAP HR SecurityConcepts (203316)

SAP Risk, GRC, and SecurityTraining: SAP Non-ECC Security(NetWeaver IdM)

SAP GRC and Security ValueProposition

SAP Risk, GRC, and SecurityTraining: SAP Non-ECC Security(Portal)

B4: Customer/Channel applicationsComing soon – No curriculum available as of 31 December 2013

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 100

B5: Industry applicationsB5a: Microsoft AX

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Introduction

Introduction (80300) Introduction to MS DynamicsAX 2012

(80300) Introduction to MS DynamicsAX 2012

Financials

Financials (80219) Financials I in MicrosoftDynamics AX 2012

(80338) Public Sector-Financials inMicrosoft Dynamics AX 2012

(80219) Financials I in MicrosoftDynamics AX 2012

(80338) Public Sector-Financials inMicrosoft Dynamics AX 2012

(80220) Financials II in MicrosoftDynamics AX 2012

(MB6-871) AX 2012 Financials

(80220) Financials II in MicrosoftDynamics AX 2012

(80302) Fixed Assets in MicrosoftDynamics AX 2012

(80302) Fixed Assets in MicrosoftDynamics AX 2012

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 101

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Development

Development (80221) Installation andConfiguration in MicrosoftDynamics AX 2012

(80428) SQL Optimisation forMicrosoft Dynamics AX 2012

(80221) Installation andConfiguration in MicrosoftDynamics AX 2012

(80416) Application IntegrationFramework and Services inMicrosoft Dynamics AX 2012

(80420) Data Upgrade and CodeUpgrade to Microsoft Dynamics AX2012

(80425) Intelligent DataManagement Framework inMicrosoft Dynamics AX 2012

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 102

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Trade and logistics

Trade and logistics (80309) Process ManufacturingProduction and Logistics in MicrosoftDynamics AX2012 R2

(80305) Supply Chain Foundation inMicrosoft Dynamics AX 2012

(MB6-870) AX 2012 Trade &Logistics

(80309) Process ManufacturingProduction and Logistics in MicrosoftDynamics AX2012 R2

(80305) Supply Chain Foundation inMicrosoft Dynamics AX 2012

(80306) Distribution and Trade inMicrosoft Dynamics AX2012

(80306) Distribution and Trade inMicrosoft Dynamics AX 2012

(80339) Bill of Materials inMicrosoft Dynamics AX 2012

(80339) Bill of Materials inMicrosoft Dynamics AX 2012

(80424) Product Configuration inMicrosoft Dynamics AX 2012

(80427) Warehouse Management inMicrosoft Dynamics AX 2012

(80427) Warehouse Management inMicrosoft Dynamics AX 2012

(80544) Warehouse ManagementSystem in Microsoft Dynamics AX2012 R2

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 103

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Manufacturing

Manufacturing (80314) Discrete ManufacturingBasics in Microsoft Dynamics AX2012

(80310) Lean Manufacturing inMicrosoft Dynamics AX2012

(80315) Discrete ManufacturingAdvanced in Microsoft DynamicsAX 2012

(80419) Manufacturing Execution inMicrosoft Dynamics AX 2012

(80310) Lean Manufacturing inMicrosoft Dynamics AX 2012

(80419) Manufacturing Execution inMicrosoft Dynamics AX 2012

Procurement

Procurement (80308) Procurement in MicrosoftDynamics AX 2012

(80415) Public Sector Procurementand Payables in Microsoft DynamicsAX 2012

(80308) Procurement in MicrosoftDynamics AX 2012

(80415) Public Sector Procurementand Payables in Microsoft DynamicsAX 2012

(80422) Intercompany Setup andOrder Processing in MicrosoftDynamics AX 2012

(80422) Intercompany Setup andOrder Processing in MicrosoftDynamics AX 2012

(80430) Vendor Management andCollaboration in Microsoft DynamicsAX 2012 R2

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 104

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Project management

Project management (80316) Project Essentials inMicrosoft Dynamics 2012 R2

(80318) Reporting in MicrosoftDynamics AX 2012

(80317) Project Advanced inMicrosoft Dynamics 2012 R2

(80429) Travel and ExpenseManagement in Microsoft Dynamics2012

(80541) Payroll in MicrosoftDynamics 2012 R2

(80423) Master Planning inMicrosoft Dynamics AX 2012

(80429) Travel and ExpenseManagement in Microsoft Dynamics2012

(80538) Human ResourceManagement in Microsoft Dynamics2012 R2

Sales and marketing

Sales and marketing (80421) Sales and Marketing inMicrosoft Dynamics 2012

Microsoft Dynamics AX for RetailR2

Retail Application Functionality inMicrosoft Dynamics AX 2012

Service management

Service management (80311) Service Industries inMicrosoft Dynamics AX 2012 R2

(80414) Service Management inMicrosoft Dynamics AX 2012

(80414) Service Management inMicrosoft Dynamics AX 2012

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 105

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

AX 2012 Financials Certification path

AX 2012 FinancialsCertification path

(80219) Financials I in MicrosoftDynamics AX 2012

(MB6-871) AX 2012 Financials

(80219) Financials I in MicrosoftDynamics AX 2012

(80220) Financials II in MicrosoftDynamics AX 2012

(80220) Financials II in MicrosoftDynamics AX 2012

(80302) Fixed Assets in MicrosoftDynamics AX 2012

(80302) Fixed Assets in MicrosoftDynamics AX 2012

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 106

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

AX 2012 Trade and logistics certification path

AX 21012 Trade andlogisticscertification path

(80305) Supply Chain Foundation inMicrosoft Dynamics AX 2012

(MB6-870) AX 2012 Trade &Logistics

(80305) Supply Chain Foundation inMicrosoft Dynamics AX 2012

(80306) Distribution and Trade inMicrosoft Dynamics AX2012

(80306) Distribution and Trade inMicrosoft Dynamics AX 2012

(80339) Bill of Materials inMicrosoft Dynamics AX 2012

(80339) Bill of Materials inMicrosoft Dynamics AX 2012

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 107

B5b: Microsoft CRM

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Cross application

Cross application (80442) Introduction to CRM

(80442) Introduction to CRM

Administration

Administration (80446) Administering MicrosoftDynamics CRM 2011

(80446) Administering MicrosoftDynamics CRM 2011

Business processes

Business processes PwC CRM Concepts

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 108

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Industry application

Industry application Demo 2 Win: Pre-Sales Series

PwC NFP CRM Readiness Training

Customer Care Accelerator forMicrosoft Dynamics CRM –Installation, Configuration &Extending CCA

PwC – Education CRM ReadinessTraining

PwC – FSI CRM Readiness Training

PwC – Logistics CRM ReadinessTraining

PwC – MNFG CRM ReadinessTraining

Marketing

Marketing (80290) Marketing Automation inMS Dynamics CRM 2011

(80290) Marketing Automation inMS Dynamics CRM 2011

Methodology

Methodology Using Microsoft Dynamics Sure Step

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 109

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Sales

Sales (80291) Sales Management in MSDynamics CRM 2011

(80291) Sales Management in MSDynamics CRM 2011

Service

Service (80292) Service Management in MSDynamics CRM 2011

(80292) Service Management in MSDynamics CRM 2011

(80293) Service Scheduling in MSDynamics CRM 2011

(80293) Service Scheduling in MSDynamics CRM 2011

Technical

Technical (80294) MS Dynamics CRM 2011Customisation and Configuration

(80294) MS Dynamics CRM 2011Customisation and Configuration

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 110

B6: SDLC/IT programme and project management

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Quality assurance

Quality assurance Enrichment Series: QualityManagement & Testing (103414)

Project and portfolio management

Project and portfoliomanagement

Enrichment Series: ManagingInnovation Through PPM (103238)

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 111

C: Information management

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Business intelligence and analytics

Business intelligenceand analytics

Enrichment Series: Big Data (103215)

Enterprise Data Management

Enterprise datamanagement

Enrichment Series: Managing MasterData Strategies (103128)

Enterprise Content Management

Enterprise contentmanagement

Corralling Content (103289)

Information Strategy, Architecture and Governance

Information strategy,architecture andgovernance

Information ManagementFundamentals

Information Management Introduction

D: IT Sourcing advisoryComing soon – No curriculum available as of 31 December 2013

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 112

E: IT Function transformation

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

IT Organisation

IT Organisation Introduction to Business andInformation Technology

IT Function Transformation (Buildinga Better IT Function)

Global Applications Toolkit V3

IT Governance

IT Governance

IT Cost and value management

IT Cost and valuemanagement

IT portfolio management

IT Portfoliomanagement

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 113

F: IT Infrastructure

Topic Foundational level learning solutions Intermediate level learning solutions Advanced level learning solutions

Data Centre Technologies

Data CentreTechnologies

IT Service Management & IT Asset Management

IT ServiceManagement & ITAsset Management

CIO Advisory - IT InfrastructureEnrichment Series: InfrastructureServices Overview (100667)

Networking Technologies

NetworkingTechnologies

CIO Advisory - IT InfrastructureEnrichment Series: NetworkingTechnologies (100692)

Disaster Recover

Disaster Recovery

The Global Consulting Curriculum

Certification Prerequisite Blended Face-to-Face VirtualClassroom

VirtualPlayback

E-learning Titles in italicsnot yetavailable

PwC 114

G: IT Security and risk

Topic Fundamentals level learning solutions Intermediate level learning solutions Advanced level learning solutions

Security strategy and governance

Security strategy andgovernance

Cyber Security

Identity management

Identity management Foundations of Role-Based AccessControl (100884)

Deep Dive Into Network Security(101085)

Identity Management Foundations(100891)

Security assurance

Security assurance Overview of Payment Card IndustryFundamentals (101259)

Payment Card Industry: Requirements& Details (101257)

Mobile Security (101260)

BCM

BCM

H: Deals ServicesComing soon – No curriculum available as of 31 December 2013.

The Global Consulting Curriculum

PwC 115

Appendices

The Global Consulting Curriculum

PwC 116

Whether you’re just starting out in Consulting or making the most of your experience in a senior role,the information included in the Global Consulting L&D Portal is relevant to you. You can find thetechnical training you need to improve your Competency skills or learn more about an industry sectorin which you work. You can also get practical advice on how to improve your Core Consulting Skillsalong with links to related formal learning. Just type ‘globalconsultinglearning.pwcinternal.com’into your web browser.

Appendix 1 – The Global Consulting L&D Portal

The Global Consulting Curriculum

PwC 117

Global Consulting L&D

Jonathan Tate Annette Cumbo

Sponsoring Partner Global Advisory L&D Operations Manager

jonathan.tate@uk.pwc.com annette.cumbo@uk.pwc.com

Global Core Consulting Skills L&D

David Shawley Geoff Dillon

West/East Cluster liaison Central/East Cluster liaison

david.i.shawley@us.pwc.com geoff.mw.dillon@uk.pwc.com

Global Competency L&D

Mansura Lakha Todd Mitchell John McCormick

Finance Operations People & Change and Risk

mansura.lakha@uk.pwc.com todd.a.mitchell@us.pwc.com john.mccormick@uk.pwc.com

Alison Keyte Eric Dohr

Strategy Technology

alison.x.keyte@uk.pwc.com eric.h.dohr@us.pwc.com

Cluster Advisory L&D

Andrew Wolff Charles Bill Paul Stott

West Cluster Central Cluster East Cluster

andrew.b.wolff@us.pwc.com charles.bill@ch.pwc.com paul.g.stott@au.pwc.com

Additional resources

Relevant Spark groups

Type: ‘Advisory Learning and Development – Global’ into the Search field in Spark or click on this link:

https://pwc-spark.com/groups/advisory-learning-development-global

Type: ‘Global Consulting’ into the Search field in Spark or click on this link:

https://pwc-spark.com/groups/global-consulting

Appendix 2 – Key contacts

This publication has been prepared for general guidance on matters of interest only, and does not constituteprofessional advice. You should not act upon the information contained in this publication without obtainingspecific professional advice. No representation or warranty (express or implied) is given as to the accuracy orcompleteness of the information contained in this publication, and, to the extent permitted by law,PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability,responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in relianceon the information contained in this publication or for any decision based on it.

© 2014 PricewaterhouseCoopers LLP. All rights reserved. In this document, “PwC” refers toPricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom) which is a member firm ofPricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.