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e-Government in Malaysia

The Journey to Success

CAPAM Biennial Conference 2014

Putrajaya

Wan Mohd Rosdi Wan Dolah

Principal ICT Constultant

Public Sector ICT Consulting Team

MAMPU, Prime Minister Department

Introduction

EG Transformation

Journey

Strategic Objectives

Key Factors

Concerning EG

Implementation

Strategies to Make EG

Succesfull

Conclusion

Agenda

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• EKL (myBayar.

JobsMalaysia,

mySMS)

• NBOS

• 1GovUC

• 1GovNet

• 7 EG Flagship

Applications

• Web, Single

Window Portal

myGov

• Data Processing

(Examination)

• One Stop Counter

• One Stop Counter

Service

• Inspectorate

• Name Tag

• Process

improvement

• ISO 9000

• Quality Movement

• Quality Award

• TQM

• KPI

• OSC

MODERNISATION PROGRAMMES

EG TRANSFORMATION

• Accounting

(JHDN,

LLN)

• Computerisaion of

front liner (RTD,

IMI, NRD)

• Civil Service Link

(CSL)

• Public Service

Network (PCN)

• Open Source

• ICT security

initiatives

• Star Rating

• Mystery

Shopping

• Socio-Economy

• Red Book

• Poverty reduction

• UDA, SEDC, MARA,

ITAM, MIDA’

restructuring

• Political leadership

• Leadership by

example

• Privatisation

• Process Improvement

• Vision 2020

• Quality Culture

Movement

• Institutional strengthening

• Capacity building

NATIONAL DEVELOPMENT

9MP

1960 1970 1980 1990 2000 2005

8MP 6MP 7MP 4MP 5MP 2MP 3MP 1MP 10MP

2010

The Journey

Towards Modern and Responsive

Malaysian Public Service

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• 24 to connect all local and central

government departments and establish

websites and email addresses” (WSIS 2005).

• To provide public services to improve

managerial effectiveness and to promote

democratic values and mechanisms; as well

as a regulatory framework that facilitates

information intensive initiatives and fosters

the knowledge society (Gil-Garcia and Luna-

Reyes 2003)

EG Strategic Objectives

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• 25 million citizens • 400, 000 corporations

• 1, 600, 000 proprietorship/partnership

• 347 state

department/

statutory

agencies

• 148 local

government

agencies

• 24 federal ministries

• 180 federal

department/ statutory

agencies

• 1 million employees

No Wrong

Door

Scope

Whole of Government Approach

Paperless Government

Changing the Way Government Works

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Business Architecture

Information / Application Architecture

Infrastructure Architecture

Putra WiFi E-Rating Putra WiFi

2013 - 60% services made online

2015 – 90% services to be available online

G.R.E.A.T 6

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It is an exclusive

network infrastructure

provided to

Government agencies

Connected Government

1Gov*Net – Connecting Government

Agencies

• Drivers of ICT Project Failures

• Systems delivered late.

• Creeping scope.

• Software not reliable and robust.

• Software not delivering the

promised functionality.

• Lack of integration and effective

interface with legacy systems.

• Escalating costs.

• Lack of consultation with users

or stakeholders.

• Data integrity and confidentiality

issues

The Challenge Of

Digital Divide and ICT

Economy

Open and Big Data As

a New Development

Resource

Understanding and

Interest of the

Citizens – Delighting

Customets

Public-Private

Partnerships For EG

Challenges and Opportunities

To Public Service Managers – A New

Conversation

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• Understand the needs of

the citizens

• Create a learning

organization

• Develop effective ICT

governance mechanisms

• Use standard system

development practices

• Develop ICT

infrastructure

• Provide a secure

experience

Strategies

To Make EG Successful

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Continued

innovation in ICTs

offers the potential

for a radical

transformation in

public management

systems, as well as

the quality of

services provided

for the public.

Conclusion

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www.malaysia.gov.my

www.mampu.gov.my

Together We Transform

THANK YOU