CORPORATE PROFILE PPT FORMAT
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Transcript of CORPORATE PROFILE PPT FORMAT
Times ASL exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a Vendor. We engage with select clients for whom we are confident we can add value. Well before a program is ever launched, we seek to understand your priorities as well as your relationships with your customers. We will understand the drivers of your business and Return of Investment requirements. These priorities will remain balanced with the program objectives throughout our engagement.
INBOUND
ORDER TAKINGHELP DESKSALES / LEAD CAPTURECREDIT CARD TRANSACTION PROCESSING
OUTBOUND
MARKET RESEARCHSALESPOLLINGCUSTOMER SERVICE
UNIQUE SERVICE
ORDER ON DISKMAILING LABELSFAXED AND MAIL ORDERCUSTOMER PICK / PACK / SHIP
INTERNET CONNECTIVITY AND BACK – UP24 hours dedicated broadband connectivity.24 hours dedicated VSAT backup connection.24/7 Support from service provider. ELECTRICAL CONNECTIVITY AND BACK – UP24 hours power backup by In – House Generator.3 hours power backup for trouble free service by our Online UPS.
TECHNICAL SECURITY
ENCRYPTION FOR LINKS CONNECTING ALL CLIENT NETWORKSFIREWALL LOCATED ON ALL NETWORKSINSTANT DATA BACK – UPS PHYSICAL SECURITY
PHYSICAL ACCESS RESTRICTED ELECTRONICALLYCLOSED CIRCUIT TELEVISION CAMERAS ON THE FLOORFOREIGN INPUT & OUTPUT DEVICE BLOCKINGALL FACILITIES MANNED ROUND THE CLOCK
A. 2 SERVERS – IBM / X - 3500
B. 1 ROUTER : CISCO 2821 SERIES
C. 2 VOICE GATEWAYS : AUDIOCODE MP-124
D. 3 SWITCHES : CISCO 2900 SERIES
E. 55 WORKSTATIONS
F. 60 DIAL PADS : KYUNG JIN
G. 60 HEAD SETS
NAME OF CALL CONTROLLER : DIALEDGE
FEATURES OF DIALEDGEA. Advanced Call DetectionB. Web Based Administration / Remote AdministrationC. Multi Campaign SupportD. Call TransferE. Call ConferencingF. Live Call Monitoring
G. Live Call Barging
H. Voice Logger - Periodic / Random Recording Options
I. Real Time Statistics
J. Historical Reporting i) Agent Report ii) Campaign Report iii) Server Report iv) Disposition Report
K. Call BacksL. Campaign Configuration through GUI ModeM. User Levels and PermissionN. Load DistributionO. Customizable DispositionsP. Script GeneratorQ. Automatic Call Distribution (ACD)R. Controlled Call Distribution (CCD)S. Interactive Voice Response (IVR)
Risk mitigation strategies (Fortification, Risk Transfer)
Redundancy & Backup measures (Technology, operations and HR)
Network & Equipment monitoring (Failure detection, Alerting mechanism, escalation procedures) Emergency re-routing (Dual connectivity, auto transfer) Infrastructure support
BCP TEAMS
Project Initiation
ProjectOrganization
OPERATIONS (EXISTING)Head - Operations
Sr.Manager(UK Shift)
Sr.Manager(US Shift)
Manager/Asst.Manager(Process 1)
Manager/Asst.Manager(Process 1)
Manager/Asst.Manager(Process 2)
Manager/Asst.Manager(Process 2)
Team Leaders/Team Coaches
KnowledgeAssociates
Team Leaders/Team Coaches
KnowledgeAssociates
Team Leaders/Team Coaches
KnowledgeAssociates
Team Leaders/Team Coaches
KnowledgeAssociates
EXPERINCED IN HANDLING CLIENTS FROM 4 DIFFERENT CONTINENTS WITH TOTALLY DIFFERENT NEEDS.PROVIDING SERVICE FIRST AND QUALITY ALWAYS.
A DEDICATED QUALITY TEAM.
A PERSONAL TOUCH TO PERFORMANCE ON QUALITY AND COMMITMENT.
A DEDICATED MIS TEAM TO COMMUNICATE AND PROVIDE DATA TO OUR CLIENTS ROUND-THE-CLOCK.
Our ClientsBELL CANADA (CANADA)OPTIMUM (U.S.A)PPI (INSURANCE COMPANY) (U.K)BUILDING TRADE INFO (AUSTRALIA)VERIZON (U.S.A)NATIONAL SAVING PROGRAMMES (U.S.A)WORLD CABLE (U.S.A)
EXPERIENCE ISO 9001:2008
KEY CONTACT PERSONS :Ms Farzana Chowdhury CEOMAIL ID: [email protected]
HEAD & OPERATIONAL OFFICE :“CITY HEART" (4th Floor),67, NAYA PALTAN, V.I.P. ROAD,
DHAKA-1000, BANGLADESH.
PHONE : (+880) -2-9353512-5(4 Lines), 8321119, 8313775, 9352486, 8316735, 8322430, 9336033, 9358498, 9338013, 8312852.
FAX : (+880)-2-9353516.
E-MAIL : [email protected] : www.timesasl.com & www.timesgroupbd.com
REGISTERED OFFICE :“NAVANA TOWER" (5TH FLOOR)45 GULSHAN AVENUE, GULSHAN-1, GULSHAN,DHAKA-1212. BANGLADESH.
PHONE : +8857545-7 (3 LINES) , 8832713, 8860832FAX : +880-2-8857550E-MAIL : [email protected]
URL : www.timesasl.com
