Manajemen principle (part- 2) evolusi manajemen dan lingkungan manajemen-1
Manajemen Pemasarans
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8/19/2019 Manajemen Pemasarans
http://slidepdf.com/reader/full/manajemen-pemasarans 1/6
NAMA : MEILEGINTA KABAN
NIM : 01031381419208
MATA KULIAH : MANAJEMEN PEMASARAN
JURUSAN/FAKULTAS : AKUNTANSI/EKONOMI
A. Permasalahan Strategi Kathy Zang (Pemilik Runners House)
Kath !a"# $%&a#a' (%)'*'+ ,$aha R,""%-$ H.,$% )%"%+a"+a" (%",a*a" $%(at,
N'+% a" &%-$a)aa" $aat t%-a' *%a+a" +%#%)a-a" &%-.##'"# +a-%"a N'+% (aa $aat 't,
't%-')a/'(a"a"# $%&a#a' $%(at, &%-),t, t'"##' T%-'+at %"#a" N'+% )%-,(a+a" ha* a"#
)%"#,"t,"#+a" (aa a+t, ),t,"a t'"##' a" "a)a"a &a#,$ A+a" t%ta(' $%+'ta- 198
),t, N'+% ),*a' )%",-," Ha* '"' t%"t, $aa )%-,#'+a" N'+% a" (a-a (%a#a"# %5%-a"
*a'""a $%(%-t' Kath a"# $,ah $a"#at t%-'+at K%t'+a N'+% t%*ah )%"a(at a"#'" t%ta('
(%-,$ahaa" '"' *%&'h )%"%+a"+a" (aa %"'$ (%-a*ata" .*ah-a#a a" (aa $%(at, &%-a*a" (aa
+h,$,$"a Paa $aat 't, ,#a *%a+a" +%#%)a-a" &%-.##'"# t%*ah ),*a' )%",$,t a"
),"#+'" a+a" $%)a+'" )%",-," Ma+a a-' 't, (%-)a$a*aha" Kath t%-*%ta+ (aa
+%t%-#a"t,"#a""a t%-haa( $%(at, *a-' a"# $,ah ',a*"a a-' aa* "a)," (%-,$ahaa"
N'+% )%)&,at (-.,+ &a-, a't, $%(at, +h,$,$ a*a" +a+'
B. Evaluasi Strategi
6a*a) )%"#%7a*,a$' $t-at%#' a"# '*a+,+a" .*%h Kath !a"# '(%-*,+a" t'"a,a"
)%"#%"a' +."'$' a+t.-a+t.- %+$t%-"a* a" '"t%-"a* a"# )%"a' a$a- $t-at%#' a"#
$%+a-a"# B%-+%"aa" %"#a ha* 'ata$ a" a-' +a$,$ t%-$%&,t &a'+ %+$t%-"a* )a,(," '"t%-"a*
',)(a' $%&a#a' &%-'+,t:
1. Kondisi aktor !nternal (Runners House)
6a-' +a$,$ a"# 'haa(' .*%h Kath !a"# a*a) )%"a*a"+a" ,$aha $%(at, R,""%-$
H.,$% t%*ah '+%tah,' &aha Kath !a"# )%)&,+a ,$aha R,""%-$ H.,$% $aat &%-$a)aa"
%"#a" *%a+a" .##'"# a" Kath $%"'-' aa*ah (%5'"ta .*ah -a#a *a-' K%aaa" 't,
)%)&,at R,""%-$ H.,$% $%&a#a' &'$"'$ a"# )%"#,"t,"#+a" a" 'a (," )%"%+a"+a"
(%",a*a" (-.,+ $%(at, N'+% K%t%-'+ata" Kath !a"# t%-haa( N'+% )%)&,at"a $%&a#a'
(%a#a"# %5%-a" ha-,$ )%-a$a+a" +%-,#'a" +a-%"a +."'$' ),t, N'+% a"# $%)(at )%",-,"
K."'$' '"t%-"a* a"# 'haa(' .*%h Kath !a"# '"' $a"#at &%-#a"t,"# +%(aa a+t.-
%+$t%-"a* +a-%"a $a*'"# +%t%-+a'ta""a %"#a" N'+% B,+a" ha"a 't, $aa +%t%-+a'ta" Kath
!a"# a*a) )%"%+a"+a" (%",a*a" (-.,+ N'+% '"' '$%&a&+a" +a-%"a Kath '"#'"
)%"#%%(a"+a" +,a*'ta$ (%",a*a" (-.,+"a +a-%"a (aa $aat 't, N'+% 't%-')a a"
'(a"a"# $%&a#a' $%(at, &%-),t, t'"##'; L%a+a" +%#%)a-a" &%-.##'"# t%-$%&,t t%-"ata
ha"a FAD; ata, +%$,+aa" $%$aat )a$a-a+at ata$ $,at, ha* a" $%-'"# ),"5,* t'a+
t%-,#a S%+a-a"# *%a+a" +%#%)a-a" &%-.##'"# ),*a' )%",$,t a" $%)a+'" )%",-,"
P%-,$ahaa" N'+% $%&a#a' (%)a$.+ (," ),*a' &%-a*'h +% %"'$ (%-a*ata" .*ah-a#a a" (aa
$%(at, ,"t,+ &%-a*a" +h,$,$"a K%aaa" '"' )%)&,at Kath ha-,$ )%)(%-t')&a"#+a"
a(a+ah 'a ha-,$ )%"#'+at+a" '-' (aa N'+% ata, t'a+
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". Kondisi aktor Eksternal
a. Pemasok (Perusahaan #ike)$
P%-,$ahaa" N'+% $%&a#a' (%)a$.+ R,""%-$ H.,$% )%-,(a+a" (%-,$ahaa" a"#
)%)(,"a' ),t, (-.,+ &%-+,a*'ta$ t'"##' (aa $aat *%a+a" +%#%)a-a" &%-.##'"# Na),"
(aa $%+'ta- tah," 198 ),t, N'+% ),*a' )%",-," K%aaa" '"' )%"#ha$'*+a" +%-,#'a" &a#'
N'+% $%"'-' $%&a#a' (%)a$.+ K%t'+% N'+% t%*ah )%"a(at a"#'" +%)&a*' N'+% *%&'h
)%).+,$+a" (aa %"'$ (%-a*ata" .*ah -a#a a" (aa $%(at, ,"t,+ &%-a*a" +h,$,$"a N'+%
)%)(%-+%"a*+a" $%(at, a"# '-a"5a"# +h,$,$ &a#' )%-%+a a"# $%"a"# &%-a*a" +a+'
Ma"a%- $%(at, a*a" +a+' N'+% )%-a$a .(t')'$ %"#a" (.t%"$' (-.,+"a a" a+'" &aha
(a$a- $%(at, a"# '-a"5a"# +h,$,$ &a#' (%a*a" +a+' '"' a+a" *%&'h &%$a- a-'(aa $%(at,
&a#' (%*a-'
%. Pelanggan$
Ba"a+ (%)&%*' a"# )%-a$a &aha ),t, $%(at, a*a" +a+' ta)(a+"a &'$a
'#a"t'+a" %"#a" $%(at, *a-' ata, $%(at, "a'+ #,","# Ha"a (%*a"##a" a"# )%-,(a+a"
(%a*a" +a+' a"# $%-',$ a"# ),"#+'" t%-ta-'+ %"#a" $%(at, +h,$,$ (%a*a" +a+'
&. Pesaing$
S%'-'"# (%-+%)&a"#a" <a)a" &a"a+ (%-,$ahaa" *a'" a"# t%*ah )%)a$,+' (a$a-
$%(at, at*%t'+ t%-)a$,+ A7'a %"#a" $.* 5a"t'*%7%-"a A'a$ a" &a"a+ )%-%+ a"#
+,-a"# a" t'a+ t%-+%"a* *a'""a
d. 'lo%alisasi$
S%'-'"# (%-+%)&a"#a" <a)a" )a+a ).% ,#a t%*ah )%"%-&, (a$a- (%-*%"#+a(a"
at*%t'+ $%h'"##a ),"#+'" (%-*, )%)'*'+' a-"a a" t'"#+at ),t, a"# &%-&%a
. Analisis Kekuatan Kelemahan Ham%atan dan Peluang Runners House
Ata$ a$a- +a$,$ Kath !a"# =R,""%-$ H.,$%> a(at ''%"t''+a$' %"#a" S?OT
=St-%"#t$ ?%a+"%$$ O((.-t,"'t a" Th-%at> $%5a-a ,),) a*a) -a"#+a )%"'"#+at+a"
(%",a*a" (-.,+ R,""%-$ H.,$% $%&a#a' &%-'+,t
a. Kekuatan$
M%*'(,t' +%)a)(,a" '"t%-"a* $,)&%- aa a" a+t.- $'t,a$'."a* (.$'t' a"# a(at
)%)&a"t, (%-,$ahaa" )%*aa"' (%*a"##a""a a" )%"5a(a' t,,a""a1 M%"#,ta)a+a" +,a*'ta$ &a-a"#
2 Kath !a"# )%"#%-t' +%&,t,ha" (%*a"##a""a t%-haa( (-.,+ $%(at, a"# ',a*"a
+a-%"a 'a )%-,(a+a" (%5'"ta .*ah-a#a *a-'
%. Kelemahan$
M%*'(,t' +%t%-&ata$a" '"t%-"a* a" a+t.- $'t,a$'."a* "%#at'7% a"# a(at )%"#ha*a"#'
(%-.-)a (%-,$ahaa"
1 T%-*a*, )%"%+a"+a" (%",a*a" (-.,+ N'+% =Sa"#at t%-'+at %"#a" (%-,$ahaa" N'+%
$%h'"##a )%)&,at Kath ha-,$ t%-+%"a ')&a$ a-' t,-,""a ),t, (-.,+ N'+%>
2 Ma"a%)%" a"# +,-a"# a"t'$'(at' t%-haa( (%-,&aha" *'"#+,"#a" ata, (%-,&aha"#*.&a*'$a$'
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3 Ha-#a a"# 'taa-+a" )%"#'+,t' ha-#a (a$a- $%h'"##a +,-a"# a(at &%-$a'"#
4 B%*,) )%)'*'+' a-'"#a"a-'"#a" a"# *%&'h *,a$ ,"t,+ )%",+,"# +%#'ata"
(%",a*a" (-.,+ R,""%-$ H.,$%
R'$%t (a$a- &%*,) &%-a*a" a"# 'ha-a(+a" $%h'"##a" (%",a*a" (-.,+ +,-a"# a(at
'a*a"+a"
@ B%*,) aa"a (-.).$' a"# $a"#at #%"5a- ,"t,+ )%"a-'+ (%*a"##a"
&. Peluang$
Fa+t.- ata, t-%" a"# )%"#,"t,"#+a" (aa *'"#+,"#a" %+$t%-"a* a"# a(at
'#,"a+a" (%-,$ahaa"
1 Aa"a *%a+a" +%#%)a-a" &%-.##'"#
d. An&aman$
Fa+t.- (aa *'"#+,"#a" %+$t%-"a* a"# t'a+ )%"#,"t,"#+a" a"# )%"#ha'-+a"
ta"ta"#a" &a#' (%-.-)a (%-,$ahaa"
1 Ba"a+ (%$a'"# a"# t%*ah )%)a$,+' (a$a- $%(at, at*%t'+
2 P%-$a'"#a" $%)a+'" )%*,a$ +a-%"a (%$a'"# )%)(%-+%"a*+a" +%,"##,*a"+%,"##,*a"
(-.,+ )%-%+a
*. Evaluasi Strategi Kathy Zang yang Sekarang
1. Pen+ualan
St-at%#' Kath %"#a" )%)&,+a ,$aha t.+. $%(at, (aa $aat *%a+a" +%#%)a-a"
&%-.##'"# a(at )%"a)&ah +%,"t,"#a" a" &'a$a"a $'t,a$' '"' '#,"a+a" .*%h &a"a+
.-a"# ,"t,+ )%",a* &a-a"#/(-.,+ a"# '(%-*,+a" $aat *%a+a" 't, t%-a' M%",a* $%(at,*a-' a"# )%-,(a+a" at-'&,t a*a) &%-.##'"# $%(%-t' a"# '*a+,+a" Kath &'$a
)%"#ha$'*+a" &a"a+ +%,"t,"#a"/*a&a a" +%,"t,"#a"/*a&a a"# '(%-.*%h a+a" a,h
&%-&%a t,-," '&a"'"#+a" $aat t'a+ t%-a' *%a+a" +%#%)a-a" &%-.##'"#
Kath )%",a* (-.,+ a"# $%$,a' %"#a" h.&&"a a" 't, aa*ah ha* a"#
)%"#,"t,"#+a" +a-%"a t%"t, $aa +'ta )%"#%tah,' &a"a+ ha* )%"#%"a' (-.,+ a"# a+a"
+'ta ,a*+a" t%-$%&,t 6%"#a" )%"#%tah,' &a"a+ ha* )%"#%"a' (-.,+ t%-$%&,t t%"t, +'ta
,#a )%"#%tah,' )%"#%"a' ),t, ).% %$'#" a" ,"#$' a-' &a-a"# t%-$%&,t a" ha*ha*
a(a a"# a(at )%"#ha$'*+a" +%,"t,"#a" a-' (%",a*a" (-.,+ t%-$%&,t )'$a*"a $aa +'ta
a(at )%"#%tah,' ).%).% ata, %$'#" a(a $aa a"# *%&'h '$,+a' .*%h (%*a"##a"
". Produk
R,""%-$ H.,$% $a"#at t%-'+at (aa N'+% a" )%"%+a"+a" (%",a*a" $%(at, N'+% Ha*
'"' &.*%h&.*%h $aa '*a+,+a" +a-%"a N'+% )%)a"# '(a"a"# a" 't%-')a &a'+ $%&a#a'
$%(at, &%-),t, t'"##' .*%h (%*a"##a"/(%)&%*' Na)," $t-at%#' '"' t'a+ a(at '*a+,+a"
$%5a-a t%-,$ )%"%-,$ +a-%"a $%'-'"# (%-+%)&a"#a" a+t, #*.&a*'$a$' &a"a+ (%$a'"# a"#
&%-),"5,*a" %"#a" ).% &%"t,+ a" ,"#$' a"# &%-&%a T%"t, ha* '"' a+a" )%"%&a&+a"
&a"a+ (-.,+ a"# a+a" )a$,+ +% (a$a- $%(at, at*%t'+ J'+a Kath t'a+ )%)(%-&%$a- *'"'
(-.,+ a" ha"a t%-,$ &%-#a"t,"# (aa N'+% )a+a (%)&%*' ha"a )%)(,"a' $%'+'t
('*'ha"('*'ha" a*a) )%)&%*' (-.,+ a"# Kath taa-+a" a" '"' a+a" )%"%&a&+a"
+%,"t,"#a" a"# 'ha$'*+a" ,#a a+a" $%)a+'" $%'+'t
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,. Pemasaran
6' a*a) +a$,$ '"' t%-*'hat &aha $t-at%#' (%)a$a-a" a"# '*a+,+a" Kath )a$'h
$a"#at +,-a"# (aaha* $t-at%#' (%)a$a-a" aa*ah $,at, ha* (%"t'"# a"# ha-,$ '*a+$a"a+a"
K%t'+a t%-a' (%",-,"a" )'"at )a$a-a+at a*a) &%-.##'"# t%"t, $aa a+a" )%"%&a&+a"
(%",-,"a" a*a) (%",a*a" (-.,+ $%(at, a"# ',a* .*%h Kath Ma+a a-' 't, (%-*,'*a+,+a" $t-at%#' (%)a$a-a" ,"t,+ )%"a-'+ (%*a"##a" a#a- )%)&%*' (-.,+ a"# +'ta
taa-+a" T%-*%&'h ah,*, Kath ha-,$ )%"#%tah,' +%'"#'"a" a" +%&,t,ha" (a-a
(%)&%*'"a $%h'"##a Kath )%"#%tah,' (a$a- (-.,+ t%-$%&,t J'+a Kath $,ah )%"#%tah,'
+%'"#'"a" a" +%&,t,ha" (a-a (%*a"##a""a )a+a a+a" t%-5'(ta"a $,at, +%(,a$a" =ha-a(a"
$%$,a' %"#a" +%"ataa"> a" t%"t,"a '+a (a-a (%*a"##a""a (,a$ ata$ (-.,+ a"#
'taa-+a" Kath )a+a (%*a"##a""a a+a" t%-,$ &a*'+ +% t.+."a ,"t,+ )%)&%*' &a-a"#"a
a" &'$a $aa (%*a"##a" Kath a+a" )%)(-.).$'+a" &a-a"# a"# ',a* Kath +%(aa .-a"#
*a'"
-. Produksi6a*a) )%)(-.,+$' &%-&a#a' (-.,+ $%&a#a' $%.-a"# a"# )%)(,"a' ,$aha/&'$"'$
+'ta ha-,$ )%"#%tah,' &a#a')a"a a(at )%)a+$')a*+a" (-.,+$' (%",a*a""a Ba#a')a"a
(-.,+ a"# +'ta ,a* a(at )%"5a(a' %'$'%"$' (-.,+ a"# t'"##' a" )%)(,"a' '$t-'&,$'
a"# *,a$ 6a*a) +a$,$ '"' Kath )a$'h &%-t'"a+ $%&a#a' (%a#a"# %5%-a" &'a$a a"
),"#+'" Kath &'$a )%)(%-*,a$ (%",a*a""a %"#a" )%)&,+a &%-&a#a' 5a&a"#/a-'"#a"
$%h'"##a $%)a+'" &a"a+ .-a"# )%"#%tah,'/)%"#%"a* (-.,+ ,a*a""a S%*a'" 't, Kath
,#a &'$a &%-t'"a+ $%&a#a' a#%"/$,((*'%- a-' N'+% t%-$%&,t $%h'"##a a(at )%)(%-5%(at
'$t-'&,$' (%",a*a" (-.,+"a
6a*a) +a$,$ '"' Kath )%",a* $%(at, )'*'+"a $%$,a' %"#a" ha-#a (a$a- $%h'"##a
Kath )a$'h +,-a"# a(at &%-$a'"# +a-%"a )%)(,"a' $%'+'t +%,"##,*a" '&a"'"#+a"
%"#a" (%a#a"# *a'""a
E. Evaluasi alternati lain yang sedang di/ertim%angkan Kathy Zang0
Aa"a &%-&a#a' (%-)a$a*aha"(%-)a$a*aha" a"# 'haa(' Kath )a+a Kath
)%)(%-t')&a"#+a" &a"a+ ha* t%"ta"# a(a a"# 'a ha-,$ *a+,+a" ,"t,+ +%)a,a" ,$aha
&'$"'$"a +%)&a*' 'a"ta-a"a aa*ah $%&a#a' &%-'+,t:
1 Kath !a"# )%)(%-t')&a"#+a" a(a+ah 'a (%-*, *%&'h )%"%+a"+a" ).% +%t')&a"#
,"#$'
6a*a) $,at, &'$"'$ a+t.- %+$t%-"a* t%-,ta)a a+t.- #*.&a*'$a$' $a"#at )%)(%"#a-,h'
$t-at%#' ,"t,+ a(at )%"'"#+at+a" (%",a*a" (-.,+ a*a) R,""%-$ H.,$% Ma+a a-' 't,
).% )%)a"# $a"#at (%"t'"# $%+a-a"# '"' +a-%"a (%)&%*'/(%*a"##a" (a$t' )%)(%-h't,"#+a"
).% a*a) )%)&%*' $,at, &a-a"# Na)," ,"#$' ,#a t'a+ &.*%h '*,(a+a" +a-%"a a*a)
$%t'a( ,$aha/&'$"'$ $%&a#a' (%",a* +'ta ,#a ha-,$ )%"#'"#at ,"#$',"#$' &a-a"# a"# +'ta
,a* a#a- $%$,a' %"#a" +,a*'ta$ a" (%)a+a'a" $' (%*a"##a"
2 P%-,&aha" t%+a"a" (aa $%(at, (%a*a" +a+' ),"#+'" )%"#ha-,$+a" Kath ,"t,+
)%"#,&ah "a)a t.+."a a" &a-a"#+a*' 'a (%-*, )%"#+a-a+a" '-a"'a#a &a-, a"# *%&'h$')(at'+ (aa .-a"#.-a"# a"# &,+a" (%"##%)a- .##'"# a" +%&,t,ha" )%-%+a
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P%-,&aha" "a)a t.+. )%)a"# $a"#at '(%-*,+a" a*a) (%-,&aha" t%+a"a" (aa
$%(at, (%a*a" +a+' +a-%"a "a)a R,""%-$ H.,$%; a(at )%"%&a&+a" (%*a"##a" )%"#'-a
&aha t.+. t%-$%&,t ha"a )%",a* $%(at, ,"t,+ (%*a-' $aa 6a*a) )%"#,&ah t.+. $%(at,
),"#+'" a(at '&,at %"#a" "a)a R," ?a*+$ Sh.%$ H.,$%; $%h'"##a (%*a"##a" a(at
)%"#%tah,' &aha t.+. t%-$%&,t $,ah )%",a* (-.,+ $%(at, *a'" $%*a'" $%(at, *a-'M%"#+a-a+a" '-a"'a#a &a-, a"# *%&'h $')(at'+ (aa .-a"#.-a"# a"# &,+a"
(%"##%)a- .##'"# a" +%&,t,ha" )%-%+a ,#a $a"#at '(%-*,+a" a" ),"#+'" ha-,$
'+%)&a"#+a" +a-%"a %"#a" )%"#+a-a+a" '-a"'a#a &a-, +% .-a"#.-a"# a"# &,+a"
(%"##%)a- .##'"# a(at )%"a)&ah *a&a/(-.'t $%&,ah ,$aha S%),a .-a"# ),"#+'" t'a+
#%)a- .##'"# )a+a a-' 't, $%&a#'a" .-a"# a"# &,+a" (%"##%)a- .##'"# t%-$%&,t ,#a
a(at )%)&%*' +%&,t,ha" )%-%+a ' ,$aha a"# 'a*a"+a" .*%h Kath !a"#
3 M%)(%-*,a$ *'"' (-.,+ a"# ',a* $%*a'" "'+%
K%(,t,$a" ,"t,+ )%)(%-*,a$ *'"' (-.,+ $%*a'" "'+% aa*ah +%(,t,$a" a"# $a"#att%(at M%"#a(a Paa a)a" a"# t%-,$ &%-+%)&a"# '"' $%.-a"# (%)&'$"'$ ha-,$ )%*'hat
$%t'a( $t-at%#' a"# a(at )%"'"#+at+a" +%,"t,"#a" a*a) (%",a*a" (-.,+ )%-%+a S%t'a(
.-a"# )%)(,"a' $%*%-a a"# &%-&%a t'a+ $%),a .-a"# ,#a )%",+a' (-.,+ N'+% $aa
Ma+a a-' 't, %"#a" )%)(%-*,a$ *'"' (-.,+ a"# ',a* &%-a-t' )%)(%-&%$a- ('*'ha"
('*'ha" $%t'a( (%*a"##a" ,"t,+ )%)&%*' M,"#+'" $aa (%*a"##a" t%-$%&,t t'a+ )%",+a'
).% a"# '$a'+a" .*%h N'+% "a)," )%",+a' ).% a"# '$a'+a" .*%h (%-,$ahaa"
A'a$ A7'a **"a
4 Kath $a"#at )%"#+haat'-+a" a(a+ah 'a '"#'" &%"a-&%"a- )%)&a"t, )%)(%*.(.-' (a$a-
$%(at, +h,$,$ a*a" +a+';
6a*a) )%)(%*.(.-' (a$a- $%(at, +h,$,$ a*a" +a+' Kath ha"a (%-*, ,"t,+
)%)(%-+%"a*+a" $%(at, t%-$%&,t +% a*a) )a$a-a+at a*a) ha* +%,"##,*a" a"
+%*%)aha""a t%-)a$,+ ,"#$' $%&%"a-"a $%(at, t%-$%&,t Kath ,#a a(at
)%)a(a-+a"/)%)(%-+%"a*+a" $%(at, t%-$%&,t a-' $%#' ).%* %$'#" +,a*'ta$ ha-#a"a
ata, (%-&%aa""a %"#a" $%(at, a"# *a'""a
A(a+ah )%)a"# aa (a$a- $%(at, +h,$,$ a*a" +a+'; a" '+a a $%&%-a(a &%$a-
U"t,+ )%"#%tah,' aa ata, t'a+"a (a$a- $%(at, +h,$,$ a*a" +a+' )%)a"#*ah
$a"#at (%"t'"# +a-%"a 't, )%"%"t,+a" (-.,+ a"# a+a" +'ta ,a* B,at a(a +'ta )%",a*
$,at, &a-a"# "a)," t'a+ aa (a$a-"a Ma+a a-' 't, $'+a( Kath ,"t,+ )%"a"a+a"
)%"#%"a' $%(at, +h,$,$ a*a" +a+' +%(aa (%*a"##a" a" (a-a t%ta"##a"a a"# )%a+'*'
)a$a-a+at aa*ah $a"#at t%(at 6%"#a" )%"a"a+a" ha* t%-$%&,t $a)a $aa Kath $,ah
)%*a+,+a" -'$%t ata, $,-7% (a$a- *a"#$,"# ,"t,+ )%"#%tah,' (.t%"$' (a$a- (-.,+ t%-$%&,t
ata, $%&%-a(a )'"at"a )a$a-a+at t%-haa( $%(at, +h,$,$ a*a" +a+'
. Strategi yang *isarankan untuk saha Kathy Zang (Runners House)
1. Produk
8/19/2019 Manajemen Pemasarans
http://slidepdf.com/reader/full/manajemen-pemasarans 6/6
St-at%#' Kath ,"t,+ )%)(%-*,a$ *'"' (-.,+"a t'a+ ha"a &%-#a"t,"# (aa N'+%
$aa "a)," )%",a* &%-&a#a' %"'$ ).% t-%" ata, %$'#" $%(at, a"# &%-&%a a" &'$a
,#a )%"5.&a ,"t,+ )%",a* $%(at, +h,$,$ a*a" +a+' $%h'"##a a(at )%"#%"a*+a" +%(aa
)a$a-a+at )%"#%"a' $%(at, +h,$,$ a*a" +a+' $%5a-a (%-*aha" S%)a+'" &a"a+ %"'$ $%(at,
a"# '$%'a+a" ,#a )a+a $%)a+'" &a"a+ ('*'ha" a"# '$%'a+a" &a#' (%)&%*' a" a(at)%"#ha$'*+a" +%,"t,"#a" a"# *%&'h )a+$')a*
Kath ,#a 'ha-a(+a" )a$'h )%"#,ta)a+a" ),t, +,a*'ta$ a" ).% a"# $%$,a'
%"#a" (%-+%)&a"#a" <a)a" "a)," )a$'h )%"#,ta)a+a" ,"#$'"a ,#a $%h'"##a &a"a+
(%)&%*' ata, (%*a"##a" a"# )%)&%*' (-.,+"a
". Pen+ualan
6a*a) $%&,ah &'$"'$ '(%-*,+a" $%&,ah $t-at%#' ,"t,+ )%"'"#+at+a" (%",a*a" Sa*ah
$at,"a aa*ah )%*a+,+a" (-.).$' P-.).$' a(at '*a+,+a" %"#a" )%"%&a- '+*a" '
+.-a" )aa*ah )%'a 5%ta+ )%'a $.$'a* )a,(," )%'a %*%+t-."'+ *a'""a 6%"#a" ha*
t%-$%&,t )a$a-a+at a(at )%"#%tah,' +%&%-aaa" R,""%-$ H.,$% a" a(at t%-ta-'+ ,"t,+ )%"#,","#' ata, &%-&%*a"a ' R,""%-$ H.,$%
S%*a'" 't, ,"t,+ a(at )%"'"#+at+a" (%",a*a" a(at )%)&,at *.+a$' a"# $t-at%#'$
,"t,+ )%*a+,+a" (%",a*a" $%)a+'" $t-at%#'$ *.+a$' t%-$%&,t )a+a &a"a+ .-a"# a"#
)%"#%tah,' +%&%-aaa" t.+. R,""%-$ H.,$% Ma+a a-' 't, h%"a+"a R,""%-$ H.,$%
)%)(,"a' *.+a$' ' t%)(at a"# $t-at%#'$ a#a- +%$%)(ata" &'$"'$"a a(at 'a+$%$ .*%h
(%*a"##a" *%&'h t%-&,+a
,. Pemasaran
6a*a) $t-at%#' (%)a$a-a" a#a- )%"#%tah,' +%&,t,ha" a" +%'"#'"a" (%*a"##a" a(at
)%*a+,+a" $,-7%' a"# *%&'h )a+$')a* *a#' ,"t,+ )%"#%tah,' (a$a- a-' (-.,+ t%-$%&,t
Kath ),"#+'" &'$a )%"a"a+a" ta"##a(a" ata, (%"a(at $%t'a( (%*a"##a""a )%"#%"a'
(-.,+ $%(at, )'*'+"a t%-)a$,+ +%,"##,*a" a" +%*%)aha""a P%"t'"# ha*"a )%"#%tah,'
+%&,t,ha" a" +%'"#'"a" (%*a"##a" +a-%"a '"' )%"a"#+,t t%"ta"# +%(,a$a" (%*a"##a"
S%)a+'" +'ta )%"#%tah,' a(a +%'"#'"a" a" +%&,t,ha" (%*a"##a" )a+a (%*a"##a" (," a+a"
$%)a+'" (,a$ %"#a" (-.,+ a"# +'ta taa-+a"
-. Produksi
M%)&,+a a-'"#a"a-'"#a" (%",a*a" a"# *%&'h *,a$ *a#' a" '+a &'$a a"#a" ha"a
)%"a' (%",a* %5%-a" $%h'"##a a(at )%)a+$')a*+a" (%",a*a" (-.,+ S%)a+'" &a"a+ a-'"#a" a" $%)a+'" &%$a- ,$aha )a+a +%),"#+'"a" a(at )%)(%-&%$a- (%"'$t-'&,$'a"
(-.,+"a $%h'"##a $%)a+'" &a"a+ '+%"a* .*%h )a$a-a+at t%-,ta)a ,"t,+ )%)(%-*,a$
)%"#%"a' $%(at, +h,$,$ a*a" +a+'
Fa+t.- ha-#a ,#a )%"%"t,+a" a*a) '$t-'&,$' (%",a*a" (-.,+ +a-%"a (%)&%*' (a$t'
a+a" *%&'h $,+a )%)&%*' &a-a"#/(-.,+ a"# *%&'h ),-ah a-'(aa (%a#a"# (%$a'"#
*a'""a Kath 't,"t,t ,"t,+ )%"#,-a"#' $%'+'t ha-#a (-.,+ $%(at,"a a-' (%a#a"#
*a'""a t%ta(' )a$'h )%)(%-h't,"#+a" +%,"t,"#a" $%h'"##a Kath )%)(,"a' aa $a'"#
t%-$%"'-' a" (%)&%*' a+a" *%&'h )%)'*'h Kath ,"t,+ )%)&%*' &a-a"# +%&,t,ha""a