Enablers for Implementation of TQM practices PDF2
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An Academic presentation by Dr. Nancy Agnes, Head, Technical Operations, Tutors India Group www.tutorsindia.com Email: [email protected]
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In today’s intensely dynamic market, achieving quality in product and satisfaction among customers are two main critical benchmarks for organization’s sustainability. To retain their business in this competitive world, many organizations have looked upon implementing TQM practices as an effective method to have high-quality goods and services [1]. Total quality management (TQM) is termed to be an integrated management methodology which eventually focuses on continuously improving processes, resources & strategies in order to meet customer needs.
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Transcript of Enablers for Implementation of TQM practices PDF2
An Academic presentation by Dr. Nancy Agnes, Head, Technical Operations, Tutors India Group www.tutorsindia.comEmail: [email protected]
OutlineTop Management CommitmentCommunication Customer Focus Employee Involvement TrainingTeamwork
TODAY'SDISCUSSION
In today's intensely dynamic market, achievingquality in product and satisfaction amongcustomer are two main critical benchmarks fororganization's sustainability.
To retain their business in this competitiveworld, many organizations have looked uponimplementing TQM practices as an effectivemethod to have high-quality goods andservices
Contd...
Total quality management (TQM) is termed to be an integrated managementmethodology which eventually focuses on continuously improving processes,resources & strategies in order to meet customer needs.
Irrespective of any industry or sector, TQM is being implemented by public orprivate sector organizations as well, in order to satisfy customer needs moreeffectually.
Successful businesses have realized that customer loyalty has a strongeffect on their bottom line and as a result, implementing a quality culture willboost competitiveness.
Contd...
Creating an ecosystem that fosters a quality culture necessitates a formal,systemic approach.
Most organizations, however, are having difficulty in implementing TQMbecause they do not follow the goals and principles of TQM.
Following are the prominent enablers which are responsible for successfulTQM implementation which will aid in bringing the process in full circle.
TopManagementCommitment
One of the main elements consideredfor TQM implementation is Topmanagement commitment as it isconsidered to be an essential elementfor safeguarding implementation ofTQM.
Contd...
Also, in order to demonstrate the availability of tangible measures,top-level management support is needed.
Direct presence of top management speeds up decision-making andfacilitates the TQM journey[3].
A good input and communication mechanismare important for communicating ideas tomanagement.
A communication paradigm reducesuncertainty and fear, allowing TQM to beapplied more quickly.
Direct communication among workers &managers, as well as face-to-facecommunication, are the most effective modesof communication [2]
Communication
Customer focus refers to the extent that abusiness takes to make satisfied customer.
One of the most important aspects of TQMis the emphasis on the consumer, sinceconsumers enable organizations to survive.
A good company recognizes the importanceof identifying the consumer first at all timesin order to fully ascertain their needs.
Customer Focus
Employee involvement is a method of allowingemployees at all levels of the company to partake inmanagement decision-making and developmentpractices.
TQM can be implemented effectively if the workforceis committed and has the necessary skills.
As a result, all workers, from the top down, must beempowered to take ownership of their work andcollaborate efficiently in order to improve quality atall levels.
Employee Involvement
Training is a vital element that aids in the pursuit ofquality growth.
Increased participation entails greater accountability,which necessitates a higher degree of competence,which can only be attained by training.
Quality training entails training of employees as wellas assisting them in expanding their expertise andproviding information about the chore, goal, andorganizational structure in order for them to learnskills thereby improving Quality
Training
Teamwork will bring the entireorganization's workforce togetherto achieve quality managementresults.
Working a team would enablebusinesses to find effectivesolutions to challenges as theywill feel free to communicate witheach other openly
Teamwork
Contd...
As a result, the success of organizations is determined by their management plan foridentifying, classifying, analyzing, and reacting to the most successful solution.
Despite the fact that TQM incorporation results in a broad variety of organizationalimprovements, many organizations have yet to follow this strategy.
Also, more researchers have classified the essential success factors forimplementation of TQM practices in different sectors, but still the researchers areattempting to improve the results of previous studies.
