Alur Penanganan Komplain Lisan

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  • 8/19/2019 Alur Penanganan Komplain Lisan

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    DETASEMEN KESEHATAN WILAYAH 03.04.03RUMAH SAKIT TINGKAT III 03.06.01 CIREMAI

    ALUR PENANGANAN KOMPLAIN PASIEN LISAN

    KOMPLAINInput

     Tep!tPeneu"Pene#$!

    4 &!n'(!) en'!t!*$ pe&!n''!n (e+e,!- !$tu /1. Ap%&%'$ / T!)!p!n pe#u&!!n !t!* (e*!&!)!n !n' te#!$ ut!#!(!n en'!n $p&%!t$* t!np! )!#u*

    en!&!)(!n %#!n' &!$n2. Ep!t$ / Men+%! enunu(!n !ntu*$!*e !n' en!# !n enep!t(!n $#$ $&! )!& $n$ te#!$ p!! $#$

    ($t! !n ut!#!(!n (!t!(!t! !n' enunu(!n *$(!p ep!t$ ($t! p!!n!3. A+t$%n / U*!)!(!n en!n'(!p *e'!&! (e&u)!nn!. Gun!(!n *$(!p enen'!# *e+!#! !(t$5- !'!# !p!t

    epe#%&e) $n5% *eet!$& un'($n- &!(u(!n +e( u&!n' untu( e!($n(!n !t! !n' !n! te#$!- !n'!n

    *e(!&$(!&$ en$pu&(!n *e*u!tu t!n! $!*!#$ 5!(t!"$n5%#!*$ !#$ pe&!n''!n4. %&&%, Up / Sete&!) e!*t$(!n t$n!(!n !n' !(!n $!$&- *e'e#! &!(u(!n t$n!( &!nut !n p!*t$(!n

     

    Output

    1. Kepu!*!n p!*$enen$n'(!t

    2. Kepu!*!n Mutu pe&!!n!n 

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    Petu'!* /1. K!u#"K!*u"K!$n*t!&"K 

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    2.  T$ Pen!n'!n!nK%p&!$n

    Petu'!* /1. K!"W!(! Ru($t2. K!

    In*t!&"K!*$"K!u#"P!u#3. P!#! K! K%$te

     

    K%p&!$n :e#!t

    − Men'!n+! $,! p!*$en

    − K%%#$n!* te#(!$t

    − Pen''!nt$!n"$!! e*!#

    − Men''!n+! utu RS

    − R!n!) )u(u

    K%p&!$n Se!n'

    − Me!)!!(!n p!*$en

    − K%%#$n!*$ te#(!$t

    − Pen''!nt$"$!! #$n'!n *.

    *e!n'

    K%p&!$n R$n'!n

    −  T$!( e!)!!(!n p!*$en

    − D!p!t $!t!*$ *etep!t

    − Pen''!nt$!n"$!! t$!( !!

     T$ Pen!n'!n!nK%p&!$n8 Un$t te#(!$t < U#p!9P#%*e* /

    6. Ient$=(!*$>. K&!#$=(!*$?. D%("K#%n%&%'$*@. K&!*$=(!*$

    P#%*e