Focu
s (chann
eliz
ing to
ward
s sp
ecif
ic out
come
s)
Energy (commitment and involvement)
20%Detached
Disengaged in work Focused without energy Aloof, tensed,
apathetic
30%Procrastinating
Lack of energy and focus
Procrastinating important matters
Feel insecure and fear failure
10%Purposeful
Highly focused and energetic
Get the job done Reflexive, calm and
chaos
40%Frenzied
Highly energetic but unfocused
Distracted by myriad tasks
Desperate, hasty
1985-10
1.15
1.10 Production
1.05 Productivity
1.00 LaborForce
9.5
9.0
8.5 1 9 85 1 9 86 1 9 87 1 9 88 1 9 89 1 9 90 1 9 91 1 9 92
Figure 6. Production, Productivity and Labor Force in the Period from 1985 to 1992
Organization
Customer
Stakeholder
Employee
Supplier
• Long-term relation• Developing cutting-edge technology for better price
• Profits• Reputation
• Wages, Stock options• Health benefits• Training, Future prospects• Job satisfaction• Status, Pride
• Usefulness, easy to use • Affordability, Availability• Treasurable, long-lasting• Quality• Brand/Image associated• Timely, reliable delivery, service
Intensit
y (O
rganiz
atio
nal
Ener
gy,
Emotio
ns)
(<- Frustration) Quality (Enthusiasm - >)
Corrosive Zone
Strong emotions (anger, fear, hate)
Energy spent in internal conflicts leaving little of it for productivity
Lack of integrity, justice, morale, team spirit
Self-interested top management making joint efforts impossible
Resignation Zone
Weak emotions (frustration)
Low confidence for challenges
Low levels of commitment, efforts
Lack of transparency, vigilance
Operating below capacity for long
Fail to exploit opportunities and market potential
Productive Zone Always more, faster & higher Intensive positive
energy, joy, pride Collective excitement,
activities Sense of urgency,
vigilance to focus and mobilize rapidly
Channeling company’s potential
Comfort Zone
Low emotions (calm), attention
Polite conversation, avoid issues
Work at steady pace without stress
Modest pay Average company
performance Unable to muster required
energy if change is inevitable
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