Focu

s (chann

eliz

ing to

ward

s sp

ecif

ic out

come

s)

Energy (commitment and involvement)

20%Detached

Disengaged in work Focused without energy Aloof, tensed,

apathetic

30%Procrastinating

Lack of energy and focus

Procrastinating important matters

Feel insecure and fear failure

10%Purposeful

Highly focused and energetic

Get the job done Reflexive, calm and

chaos

40%Frenzied

Highly energetic but unfocused

Distracted by myriad tasks

Desperate, hasty

Target 1

Target 2

Sidestep 1

Sidestep 2

Start

End 3

End 2

End 1

SINGLE STATE

LIMITED STATE&KNOWN PROBABILITIES

1985-10

1.15

1.10 Production

1.05 Productivity

1.00 LaborForce

9.5

9.0

8.5 1 9 85 1 9 86 1 9 87 1 9 88 1 9 89 1 9 90 1 9 91 1 9 92

Figure 6. Production, Productivity and Labor Force in the Period from 1985 to 1992

Organization

Customer

Stakeholder

Employee

Supplier

• Long-term relation• Developing cutting-edge technology for better price

• Profits• Reputation

• Wages, Stock options• Health benefits• Training, Future prospects• Job satisfaction• Status, Pride

• Usefulness, easy to use • Affordability, Availability• Treasurable, long-lasting• Quality• Brand/Image associated• Timely, reliable delivery, service

Goals EmotionsFlow..

Rubicon

Motivated state

Act with willpower for goals

Source A Source B

Intensit

y (O

rganiz

atio

nal

Ener

gy,

Emotio

ns)

(<- Frustration) Quality (Enthusiasm - >)

Corrosive Zone

Strong emotions (anger, fear, hate)

Energy spent in internal conflicts leaving little of it for productivity

Lack of integrity, justice, morale, team spirit

Self-interested top management making joint efforts impossible

Resignation Zone

Weak emotions (frustration)

Low confidence for challenges

Low levels of commitment, efforts

Lack of transparency, vigilance

Operating below capacity for long

Fail to exploit opportunities and market potential

Productive Zone Always more, faster & higher Intensive positive

energy, joy, pride Collective excitement,

activities Sense of urgency,

vigilance to focus and mobilize rapidly

Channeling company’s potential

Comfort Zone

Low emotions (calm), attention

Polite conversation, avoid issues

Work at steady pace without stress

Modest pay Average company

performance Unable to muster required

energy if change is inevitable

Inte

nsit

yLow

High

-ve +veQuality

Corrosive Zone

Resignation Zone

Productive Zone

Comfort Zone

Slaying the

DragonWinning

the

Princess