Veritas NetBackup™ Appliance Release Notes

Veritas NetBackup™Appliance Release Notes

Release 3.3.0.1

Veritas NetBackup™ Appliance Release NotesLast updated: 2020-12-20

Legal NoticeCopyright © 2020 Veritas Technologies LLC. All rights reserved.

Veritas, the Veritas Logo, and NetBackup are trademarks or registered trademarks of VeritasTechnologies LLC or its affiliates in the U.S. and other countries. Other names may betrademarks of their respective owners.

This product may contain third-party software for which Veritas is required to provide attributionto the third party (“Third-party Programs”). Some of the Third-party Programs are availableunder open source or free software licenses. The License Agreement accompanying theSoftware does not alter any rights or obligations you may have under those open source orfree software licenses. Refer to the Third-party Legal Notices document accompanying thisVeritas product or available at:

https://www.veritas.com/about/legal/license-agreements

The product described in this document is distributed under licenses restricting its use, copying,distribution, and decompilation/reverse engineering. No part of this document may bereproduced in any form by anymeans without prior written authorization of Veritas TechnologiesLLC and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIEDCONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIEDWARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCHDISCLAIMERS ARE HELD TO BE LEGALLY INVALID. VERITAS TECHNOLOGIES LLCSHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION ISSUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer softwareas defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, et seq."Commercial Computer Software and Commercial Computer Software Documentation," asapplicable, and any successor regulations, whether delivered by Veritas as on premises orhosted services. Any use, modification, reproduction release, performance, display or disclosureof the Licensed Software and Documentation by the U.S. Government shall be solely inaccordance with the terms of this Agreement.

Veritas Technologies LLC2625 Augustine DriveSanta Clara, CA 95054

http://www.veritas.com


http://www.veritas.com

Technical SupportTechnical Support maintains support centers globally. All support services will be deliveredin accordance with your support agreement and the then-current enterprise technical supportpolicies. For information about our support offerings and how to contact Technical Support,visit our website:

https://www.veritas.com/support

You can manage your Veritas account information at the following URL:

https://my.veritas.com

If you have questions regarding an existing support agreement, please email the supportagreement administration team for your region as follows:

[email protected] (except Japan)

[email protected]

DocumentationMake sure that you have the current version of the documentation. Each document displaysthe date of the last update on page 2. The latest documentation is available on the Veritaswebsite:

https://www.veritas.com/content/support/en_US/dpp.Appliances.html

Documentation feedbackYour feedback is important to us. Suggest improvements or report errors or omissions to thedocumentation. Include the document title, document version, chapter title, and section titleof the text on which you are reporting. Send feedback to:

[email protected]

You can also see documentation information or ask a question on the Veritas community site:

http://www.veritas.com/community/

Veritas Services and Operations Readiness Tools (SORT)Veritas Services andOperations Readiness Tools (SORT) is a website that provides informationand tools to automate and simplify certain time-consuming administrative tasks. Dependingon the product, SORT helps you prepare for installations and upgrades, identify risks in yourdatacenters, and improve operational efficiency. To see what services and tools SORT providesfor your product, see the data sheet:

https://sort.veritas.com/data/support/SORT_Data_Sheet.pdf

https://www.veritas.com/support

https://my.veritas.com

mailto:[email protected]


https://www.veritas.com/content/support/en_US/dpp.Appliances.html


http://www.veritas.com/community/

https://sort.veritas.com/data/support/SORT_Data_Sheet.pdf

Chapter 1 About NetBackup appliance 3.3.0.1 .............................. 6

About the NetBackup appliance 3.3.0.1 ............................................. 6About NetBackup Appliance third-party legal notices ............................. 7

Chapter 2 NetBackup appliance 3.3.0.1 features,enhancements, and changes .................................... 8

About new features, enhancements, and changes ............................... 8New features, enhancements, and changes for NetBackup Appliance

3.3.0.1 ................................................................................... 8

Chapter 3 NetBackup Appliance Hardware features .................. 13

NetBackup 52xx hardware features .................................................. 13NetBackup 53xx hardware features .................................................. 15

About the NetBackup 5330 appliance storage shelves ................... 18About the 5U84 storage shelves ................................................ 19

Comparison of the NetBackup Appliances hardware ............................ 20About NetBackup Appliance memory requirements ....................... 23

Chapter 4 NetBackup Appliance compatibility .............................. 25

About NetBackup Appliance software upgrades .................................. 25

Chapter 5 Operational notes .............................................................. 26

About operational notes for NetBackup appliance 3.3.0.1 ..................... 26New operational notes for NetBackup Appliance 3.3.0.1 ....................... 27General NetBackup Appliance notes ................................................ 31NetBackup Appliance user interface notes ......................................... 34Installation and configuration notes .................................................. 36High availability notes .................................................................... 38About NetBackup support utilities .................................................... 39

NetBackup Domain Network Analyzer (NBDNA) ........................... 40NetBackup Support Utility (NBSU) ............................................. 41About other support resources .................................................. 41

About NetBackup appliance log files ................................................. 42

Contents

Appendix A Release content ................................................................. 44About the current release content .................................................... 44NetBackup Appliance security release content ................................... 45

Appendix B Related documents ........................................................... 49

About the NetBackup appliance documentation .................................. 49

5Contents

About NetBackupappliance 3.3.0.1

This chapter includes the following topics:

■ About the NetBackup appliance 3.3.0.1

■ About NetBackup Appliance third-party legal notices

About the NetBackup appliance 3.3.0.1The NetBackup Appliance Release Notes document is meant to act as a snapshotof information about a version of NetBackup Appliance at the time of its release.Old information and any information that no longer applies to this release is eitherremoved from the release notes, and you can check old information in the previousNetBackup Appliance documentation set.

When an appliance is released, the latest version of NetBackup is used as a basison which the appliance code is built. That ensures that all applicable features,enhancements, and fixes that were released within NetBackup are included in thelatest release of the appliance.

This release incorporates fixes to several known issues that existed with theNetBackup Appliance software. Many of these issues pertain to the customer-specificissues that have been documented in the form of technical support cases. Manyof the fixes that are incorporated into this release are available as individualengineering binaries and engineering bundles (EEBs). These EEBs were createdto address specific customer issues with a previous version of the NetBackupAppliance software. The engineering binaries and bundles that are created andincluded can be found on the Veritas Services and Operations Readiness Tools(SORT), and in the Release content appendix of this document.

1Chapter

NetBackup software version 8.3.0.1 is included with the NetBackup appliance3.3.0.1 release. Information about the new features, enhancements, and fixes foundin NetBackup 8.3.0.1 can be found in the NetBackup 8.3.0.1 Release Notesdocument on the Veritas Support website.

About NetBackup Appliance third-party legalnotices

NetBackup Appliance products may contain third-party software for which Veritasis required to provide attribution. Some of the third-party programs are availableunder open source or free software licenses. The license agreement accompanyingthe software does not alter any rights or obligations you may have under thoseopen source or free software licenses.

The proprietary notices and the licenses for these third-party programs aredocumented in theNetBackup Appliance Third-party Legal Notices document, whichis available at the following website:


7About NetBackup appliance 3.3.0.1About NetBackup Appliance third-party legal notices


NetBackup appliance3.3.0.1 features,enhancements, andchanges


■ About new features, enhancements, and changes

■ New features, enhancements, and changes for NetBackup Appliance 3.3.0.1

About new features, enhancements, and changesIn addition to new features, this release offers enhancements and improvementsfrom previous NetBackup Appliance releases. Information about the new features,enhancements, and changes in this release of NetBackup Appliance can be foundin the following sections of this chapter.

New features, enhancements, and changes forNetBackup Appliance 3.3.0.1

The following list describes the new features, enhancements, and changes in theNetBackup appliance 3.3.0.1 release:

■ Pre-upgrade requirements for version 3.3.0.1If you did not upgrade to NetBackup Appliance software version 3.2 and youplan to upgrade to version 3.3.0.1, you must first install the following updates:

2Chapter

■ HDD firmware and BIOS updatesAppliance models 5230 and 5330 are likely to require an HDD firmwareupdate prior to version 3.3.0.1 upgrades. Appliance models 5230 and 5330all require a BIOS update prior to version 3.3.0.1 upgrades. Appliancemodels5240, 5250, and 5340 are not affected and do not require these updatesbefore 3.3.0.1 upgrades. Hotfixes that contain both the HDD firmware andBIOS updates are available for software versions 2.7.3 through 3.2.

■ MSDP fingerprinting conversion hotfixAll appliances currently on version 3.0 require installation of this hotfix. Onceinstalled, the fingerprinting conversion can take some time to complete. Youcannot upgrade the appliance until the fingerprinting conversion hascompleted.For a complete checklist of pre-upgrade requirements, refer to the followingarticle:https://www.veritas.com/support/en_US/article.100046066

■ Supported upgrade pathsDirect upgrades to version 3.3.0.1 are supported as follows:5230, 5240, or 5330 appliances that currently use versions 3.0, 3.1, 3.1.1, 3.1.2,or 3.2.5340 appliances that currently use versions 3.1, 3.1.1, 3.1.2, or 3.2.5250 appliances that use version 3.2.Appliances that currently use versions 2.7.3 and earlier must be upgraded twiceto get to version 3.3.0.1. It is recommended to first upgrade these systems toversion 3.0, and then upgrade to version 3.3.0.1.

■ Upgrading systems with role-based access control (RBAC) usersIf you plan to upgrade appliances with versions 3.1.2 or 3.2 that have NetBackupRBAC users, after the upgrade has completed, you must download and run theNetBackup 8.3 RBAC Utility. For details, see the following articles:https://www.veritas.com/support/en_US/article.100047577https://www.veritas.com/support/en_US/article.100047660

■ MSDP cloud storage support with NetBackup 8.3.0.1 (included with applianceversion 3.3.0.1)NetBackup 8.3 introduces MSDP cloud, a new cloud solution with deduplicationtechnology. Data is stored directly to cloud targets with deduplication. OneMSDPstorage server can support both local storage and multiple cloud storage targets.After you configure the MSDP storage server, you can add a cloud storagetarget to that storage server and then the MSDP storage server can store datato the cloud target.

9NetBackup appliance 3.3.0.1 features, enhancements, and changesNew features, enhancements, and changes for NetBackup Appliance 3.3.0.1

https://www.veritas.com/support/en_US/article.100046066



This new cloud solution is available on new NetBackup appliances that shipwith version 3.3.0.1 or on appliances that are upgraded to version 3.3.0.1,including high availability (HA) configurations.

Note: The NetBackup 5240 Cloud Catalyst Appliance is not compatible with theMSDP cloud feature. You can still upgrade these appliances to version 3.3.0.1,however you cannot configure them to use the MSDP cloud feature.

■ Resize NDMPLog partitionStarting with this release, you can use the Main > Manage > Storage Resize

command to resize the NDMPLog partition upward from its minimum (default)size of 100 GB. The maximum size of the partition is dependent on the amountof all unallocated storage. You can also resize this partition from the NetBackupAppliance Web Console.

■ Manage Network Address Translation (NAT) server namesStarting with this release, you can choose to configure a media server appliancebehind a NAT network. This configuration allows the media server tocommunicate with NAT clients and a master server in the public network. Aspart of the configuration, new commands let you manage NAT server names inthe NetBackup Servers list. The following describes the command view and theavailable options:Command view: Main > Settings > NetBackup NATServers

Options: Add Delete Show

For more details, see the NetBackup Appliance Commands Reference Guide.

■ Automatic rollback when installing revised EEBsStarting with this release, an installed EEB can be updated with a newer revisionof the same EEBwithout the need for a manual rollback of the currently installedversion. EEB installation is supported through the NetBackup Appliance ShellMenu and the ApplianceManagement Server (AMS). For EEB installation details,refer to the following documents:NetBackup Appliance Administrator's GuideVeritas Appliance Management Guide

■ Support for Universal Shares in appliance high availability (HA) setupsStarting with this release, you can configure Universal Shares for use in HAsetups. For HA setups, the create and delete operations for Universal Sharesare supported only from the active node. After creating the share on the activenode, the share can bemonitored by the other node after performing a switchoverto it. For details, see the NetBackup Appliance Administrator's Guide.The Workload administrator can create an IA mount from a Universal Shareasset backup image. After mounting the share, the user can read and write data


to it. Modifications to the IA mount do not affect the original Universal Share.The life cycle of an IA mount is independent of the Universal Share storage. Formore details see the NetBackup Web UI Administrator's Guide.

■ Instant Access (IA) support for appliance HA setupsStarting with the release, IA supports appliance HA setups. The workloadadministrator can create IA workloads (VMware VM, Microsoft SQL Database,Universal Share) from an asset backup image in an HA setup. After creatingthe IA workloads, the user can read and write data to it. Modifications to the IAworkloads do not affect the original data in the backup image. For more details,see the NetBackup Web UI Administrator’s Guide.

■ LogBrowser commandThe Support > LogBrowser command allows you to start a log transfer webservice to send logs through a web page to the Veritas AutoSupport server. Youcan set the amount of time to keep the feature active. When the set time expires,the log transfer web service stops automatically. For more information, see theNetBackup Appliance Commands Reference Guide.

Appliance Management Server version 1.4■ The Overview tab provides an option to reboot an appliance.

■ The new Capacity tab displays the capacity utilization trend of an appliance.You can specify the duration for which to view the trend and then select a dateto view the corresponding consumption details. The data is automatically updatedevery 24 hours. This tab is available for physical appliances only and not forvirtual appliances.

■ The following management actions are available from theManagemenu on theHome page of the Appliance Management Console:

■ The Stage packages action lets you to upload packages from the AMSrepository to the agent appliances in the /inst/patches/incoming directory.

■ The Manage services action lets you start, stop, or restart certain serviceson multiple appliances simultaneously, provided that the agent versions ofthe selected appliances match.

■ The new Repository and Activity icons are available in the navigation menuon the left in the Appliance Management Console Monitor. They let you directlyaccess the Repository page and the Activity Monitor page, respectively.Earlier, these views were accessible from the Settings page and the Monitorpage.

■ The Repository page displays the details of a package when you click on apackage name. In case of EEBs, the Readme is included in the details so thatyou can quickly review it.


■ Warning and information messages about your currently registered appliancesare displayed as notifications at the top of the Home page. These notificationspersist during the current signed-in session, unless you either click X in the rightcorner, or address the task that the notification mentions.

■ After you upgrade a NetBackup Appliance from 2.7.3 to a later version, youneed to re-register the appliance with the Appliance Management Console.

■ Starting with NetBackup Appliance 3.3.0.1, AMS logs can be collected by usingthe Main > Support > DataCollect command.

■ The following new command-line options are available from the appliance shellmenu:

■ Management Server Status lets you verify whether an appliance isconfigured as an AMS or not.

■ Management Server Configure lets you configure an appliance as an AMS.Earlier, the Configure option was not required.

■ Management Agent Unregister lets you unregister an appliance from theAMS after it is removed from the Appliance Management Console.

■ Veritas recommends that you configure a NetBackup Virtual Appliance as amaster or a media server before configuring it as an AMS. Without a roleconfigured, Active Directory support in unavailable.

For details, refer to the Appliance Management Guide.


NetBackup ApplianceHardware features


■ NetBackup 52xx hardware features

■ NetBackup 53xx hardware features

■ Comparison of the NetBackup Appliances hardware

NetBackup 52xx hardware features

Note: Appliance models 5220 and earlier are not supported.

NetBackup 52xx hardware architectures use the same software so you can configurethem in any of the following modes:

■ Appliance master server

■ Appliance master and media server

■ Appliance media server only

For the latest NetBackup Appliance compatibility information, refer to theNetBackupHardware Compatibility List posted on the following site:

http://www.veritas.com/docs/100036440

Note: Starting with appliance software version 3.2, references to "52xx" excludethe NetBackup 5220 which is no longer supported.

3Chapter

http://www.veritas.com/docs/000033647

All 52xx appliance architectures support the following features and functions, unlessspecifically noted:

■ 5230 - Dual processor, six core processors, Intel-based systems.

■ 5240 - Dual processor, eight core processors, Intel-based systems.

■ Each has a number of hot swap external drives.

■ Fibre Channel connectivity that supports external tape drives.

■ The base configuration supports a Gigabit Ethernet network.

■ High-performance hardware RAID controller.

■ Each uses NetBackup as their code base.

■ RHEL operating system (provided by Veritas).

■ Each can run the latest version of NetBackup Appliance software.

■ Each supports Media Server Deduplication Pool (MSDP) storage whenconfigured as a media server. MSDP offers up to the maximum available storagecapacity on a 52xx appliance.

The NetBackup 5230 Appliances use the Intel X520 SR2 10 Gb Ethernet card eitheras standard on the systems or an option.

The NetBackup 5240 Appliance uses the Intel X710 10Gb Ethernet card either asstandard on the systems or an option.

The NetBackup 5240 Appliance contains eight internal storage disk drives with atotal formatted storage capacity of 4 TB to 27 TB, depending on the configuration.

The NetBackup 5230 Appliance contains eight internal storage disk drives thatprovide a total formatted storage capacity of 4 TB to 14 TB.

The NetBackup 52xx Appliances can be used with attached Veritas Storage Shelvesfor additional storage.

Table 3-1 shows the available, formatted storage capacity of the NetBackup 5240Appliance, with or without attached storage shelves. The NetBackup 5240 Appliance,Release 3.1, now supports six 2U12 storage shelves.

Table 3-1 NetBackup 5240 Appliance version 3.3.0.1 available storagecapacity options

Applianceand sixstorageshelves

Applianceand fivestorageshelves

Applianceand fourstorageshelves

Applianceand threestorageshelves

Applianceand twostorageshelves

Applianceand onestorageshelf

Storageshelf

Applianceonly

298TB249TB200TB151TB102TB53TB49TB4TB

14NetBackup Appliance Hardware featuresNetBackup 52xx hardware features

Table 3-1 NetBackup 5240 Appliance version 3.3.0.1 available storagecapacity options (continued)

Applianceand sixstorageshelves

Applianceand fivestorageshelves





Storageshelf

Applianceonly



Refer to the NetBackup 5240 Appliance Product Description for additional detailsabout storage capacity.

Table 3-2 shows the available, formatted storage capacity of the NetBackup 5230Appliance, with or without attached storage shelves.

Table 3-2 NetBackup 5230 Appliance version 3.3.0.1 available storagecapacity options





Storageshelf

Storageshelfdiskdrives

ApplianceAppliancediskdrives

**52.55 TB28.55 TB24 TB2 TB4.55 TB1 TB

148.55 TB112.55 TB76.55 TB40.55 TB36 TB3 TB4.55 TB1 TB

**61.65 TB37.65 TB24 TB2 TB13.65 TB3 TB

157.65 TB121.65 TB85.65 TB49.65 TB36 TB3 TB13.65 TB3 TB

* If required, 2TB storage drives can be provided.

For more information about the hardware architecture of NetBackup Appliances,see the NetBackup Appliance and Veritas Storage Shelf Product Descriptiondocument.

NetBackup 53xx hardware featuresThis release supports the NetBackup 5330 and 5340 Appliances.

The 53xx appliances can only be configured as a media server.

The NetBackup 53xx appliances offer the following features:

■ Memory


The NetBackup 5330 Appliance has 384 GB of RAM that runs at 800MHz.The NetBackup 5340 Appliance has 768 GB of RAM that runs at 2666 MHz.

■ SpeedThe 5330 has Base 2.8-GHz and a Peak of 3.1GHz 10-core processors.The 5340 has Base 2.0-GHz and a Peak of 3.7GHz 20-core processors.

■ Operating voltageThe 5330 operates at 1.35V.The 5340 operates at 1.2V.

■ A resilient storage architectureThe redundant components of the NetBackup 53xx Appliances allow theappliance to remain productive, even when a hardware component fails. Thisfeature minimizes the effect of a hardware failure on your operations until thefaulty part can be replaced.

■ Hot-swappable componentsThe 53xx external RAID controllers are hot-swappable so that a faulty controllercan be replaced without interrupting your operations.

■ Multiple redundant data pathsThe NetBackup 53xx have redundant data paths for all critical storage. Thesepaths mean that it can withstand multiple component failures and still operate.

The NetBackup 5330 hardware includes the appliance and a Primary Storage Shelf.The appliance does not provide any storage, but the space available from thePrimary Storage Shelf and up to five Expansion Storage Shelves can be used forbackups. The Primary Storage Shelf and the Expansion Storage Shelf supporteither 3-TB or 6-TB disk drives, but all drives within a shelf must be the samecapacity. The following table shows the available, formatted storage capacity of theNetBackup 5330 Appliance system.

Table 3-3 NetBackup 5330 Appliance software version 3.1.2 storage options

Usablestoragecapacity

ExpansionStorageShelf





PrimaryStorageShelf

Storageoption

114 TB-----114 TBA

229 TB----114 TB114 TBB

343 TB---114 TB114 TB114 TBC

343 TB----229 TB114 TBD

801 TB-229 TB229 TB229 TB114 TBE


Table 3-3 NetBackup 5330 Appliance software version 3.1.2 storage options(continued)

Usablestoragecapacity






PrimaryStorageShelf

Storageoption

915 TB-229 TB229 TB229 TB114 TB114 TBF

800 TB-229 TB229 TB114 TB114 TB114 TBG

458 TB---229 TB114 TB114 TBH

572 TB---229 TB229 TB114 TBI

229 TB-----229 TBJ

458 TB----229 TB229 TBK

687 TB---229 TB229 TB229 TBL

916 TB--229 TB229 TB229 TB229 TBM

1374 TB*229 TB229 TB229 TB229 TB229 TB229 TBN

* Maximum usable storage capacity for an MSDP data pool is 960 TiB (1,056 TB), even if the system supports 1374TBs of total usable storage capacity.

NetBackup 5340 Appliance storage capacitiesThe NetBackup 5340 Appliance compute nodes do not contain internal disk spaceon which to store data. Instead, the NetBackup 5340 Appliance uses the requiredVeritas 5U84 Primary Storage Shelf as the main data storage device. The 5U84Primary Storage Shelf connects to the NetBackup 5340 Appliance compute nodesand uses RAID 6 drive sets to protect the stored data.

If additional data storage space is required, you can connect up to three optionalVeritas 5U84 Expansion Storage Shelves to the existing 5U84 Primary StorageShelf. The 5U84 Expansion Storage Shelves connect to the 5U84 Primary StorageShelf using SAS3 data cables. After connecting the shelves, the disk drives in the5U84 Expansion Storage Shelf use RAID 6 sets that are controlled by the 5U84Primary Storage Shelf to protect the stored data.


Table 3-4 NetBackup 5340 Appliance software version 3.1.2 storage optionsby disk drive capacities

Usable storage capacities (8-TB Drives)Usable storage capacities (4-TB Drives)

240TiB

(264TB)

120TiB

(132TB)

480TiB

(528TB)

240TiB

(264TB)

720TiB

(792TB)

360TiB

(396TB)

960TiB*

(1,056TB)

480TiB

(528TB)

1200TiB*

(1,320TB)

600TiB

(660TB)

1440TiB*

(1,583TB)

720TiB

(792TB)

1680TiB*

(1,847TB)

840TiB

(924TB)

1920TiB*

(2,111TB)

960TiB*

(1,056TB)

*NetBackup 5340 Appliance software version 3.1.2 supports up to 960TiB (1,056TB) of usable MSDP storage capacity.

For more information, see the Veritas 5340 Appliance Product Description.

For more information about the hardware architecture of NetBackup Appliances,see the NetBackup Appliance and Veritas Storage Shelf Product Descriptiondocument.

About the NetBackup 5330 appliance storage shelvesThe NetBackup 5330 Appliance does not contain any internal storage and relieson the use of the following external storage shelves:

■ Primary Storage ShelfThis storage shelf contains the RAID controller and is required for every 5330appliance installation. The unit connects directly to the appliance with Fibre


Channel (FC) cables. A NetBackup 5330 system requires one Primary StorageShelf.

■ Expansion Storage ShelfThis storage shelf is optional and is intended to increase the disk space ofminimum configuration systems that contain only a Primary Storage Shelf. Theshelf connects directly to the Primary Storage Shelf with SAS cables. ANetBackup 5330 system supports up to five Expansion Storage Shelves.

Note: The Primary Storage Shelf and the Expansion Storage Shelf are notcompatible with NetBackup 52xx appliances. The Veritas Storage Shelf is notcompatible with a NetBackup 5330 or with either of its associated storage shelves.

When you begin the initial configuration of a NetBackup 5330 from the NetBackupAppliance Web Console, a Storage Overview page appears. This page shows thehardware configuration of your system and identifies the connectivity or the diskdrive issues that may exist. Veritas recommends that you correct all identified issuesbefore you proceed with the initial configuration.

When you perform the initial configuration from the NetBackup Appliance ShellMenu, you can manually run the Test hardware command to identify theconnectivity or the disk drive issues that may exist.

For complete information, see theNetBackup Appliance Initial Configuration Guide.

About the 5U84 storage shelvesThe NetBackup 5340 and the NetBackup 5340 High Availability (HA) computenodes do not contain any internal storage. Both configurations rely on the use ofexternal storage shelves as follows.

■ 5U84 Primary Storage Shelf (required)This shelf connects directly to the compute node and to any optional Expansionshelves.

■ 5U84 Expansion Storage Shelf (optional, up to three shelves)These shelves connect directly to the Primary shelf.

Features of the 5U84 storage shelves include:

■ The storage shelves require a 220VAC at 20A with C19 and C20 connectors.

■ A storage shelf without disk drives weighs up to 61.65kg (135.72lbs). The diskdrives ship separately from the storage shelf. Install the disks after the shelf hasbeen installed into the rack.


■ From the inside of the front post to the inside of the rear post the rails measure713mm to 884mm (28in to 34.8in). Be sure that your rack accommodates thisdistance. Allow extra space to accommodate power strips, power cords, andother cables.

■ Half capacity storage shelves are available if desired. Refer to the NetBackup5340 Appliance Product Description Guide for details regarding available storagecapacities.

Comparison of the NetBackup Applianceshardware

Table 3-5 outlines the differences between the NetBackup 53xx and 52xxAppliances.

Table 3-5 Comparison of NetBackup 5340, 5330, 5250, 5240, and 5230Appliances

NetBackup 5230NetBackup5240

NetBackup5250

NetBackup5330

NetBackup 5340Parameter

Master or mediaserver



Media server onlyMedia server onlyRole

121624 (12 perprocessor)

2040Cores

30 MB40 MB (20 MBsper CPU)

40 MB (20 MBsper CPU)

50 MB55 MBCache

1 GB1 GB1 GB (4 GBincluded on theexternal PCIeRAID controller)

24 GB32 GBRAID cache

2.0 GHz2.4 GHz2.20 GHz2.8 GHz2.0 GHzCPU speed

2.5 GHz3.2 GHz3.2 GHz3.1 GHz3.7 GHzTurbo speed

7.2 GT/s8 GT/s8 GT/s8 GT/s10.4 GT/sQPI speed

20NetBackup Appliance Hardware featuresComparison of the NetBackup Appliances hardware

Table 3-5 Comparison of NetBackup 5340, 5330, 5250, 5240, and 5230Appliances (continued)


NetBackup5250

NetBackup5330


128 GB (withexpansion storage)

64 GB

Note:When youpurchase the firststorage shelf, theStorageExpansion thatcomes with thestorage shelfincludes anadditional 64 GBsof memory.

After adding thefirst storage shelfand the memory,you can increasethe appliancememory to 192GBs bypurchasing anadditional 64 GBmemory kit.

Note: A 256GBkit is alsoavailable thatreplaces theexisting memoryconfiguration (32GB x 8).

64GB/256GB/512GB

Note:When youpurchase the firstexpansionstorage shelf, theStorageExpansion Kitthat comes withthe storage shelfincludes 256 GBof memory thatreplaces theexisting 64GB.An additional256GB memorykit is requiredwhen you add thefifth shelf.

384 GB768 GBSystemmemory**

Standard: 8 GB x 8(64 GB)

Options:

8 GB x 16 (128 GB

8GB x 24 (192 GB)

Standard: 8 GB x8 (64 GB)

Options:

8 GB x 16 (128GB)

8 GB x 24 (192GB)

32 GB x 8 (256GB)

8 x 8GB (64GB)

8 x 32GB(256GB)

16 x 32GB(512GB)

Standard: 16 GBx 24

Option: 32 GB x24 (768 GB)

Standard (RDIMMs):32 GB x 24 (768 GB)

Option: (RDIMMs) 64GB x 24 (1536 GB)

Memoryconfiguration **(DIMMs,except wherenotedotherwise.)




NetBackup5250

NetBackup5330


Onemaintenance-freebackup unit(MFBU) with Flashand Supercapacitor

A second MFBU isadded withexpansion storage

One MFBU witha flash memorycard for theinternal RAIDcontroller

One MFBU witha flash memorycard for theexternal RAIDcontroller whenthe first storageshelf ispurchased

One MFBU witha flash memorycard for theinternal RAIDcontroller

One MFBU witha flash memorycard for theexternal RAIDcontroller whenthe first storageshelf ispurchased

1 Li-ion batterybackup unit toNVRAMperRAIDcontroller (2 persystem)

Supercapacitors andflash memory in eachof the 2 RAIDcontrollers

Data retention

68868PCI add-incard slots

22220 (Four on-board 1GbE ports)

On-board 10Gb Ethernetports

Up to 1 card (2ports)

Up to 3 cards (6ports)


Up to 4 cards (8ports) *


10Gb Ethernetcards in PCIassembly

NoUp to 1 card (4ports)

Up to 1 card (4ports)

NoNoAdditional 1 GbEthernet cardsin PCIassemblies

Yes (withexpansion storage)

Yes (with thepurchase of thefirst storage shelf)

Mezzanine card:Yes

PCIe RAID card:Yes

NoNoSAS RAIDcard in PCIassemblies

NoNoNoYesYesDual redundantexternalstorage-basedRAIDcontrollers




NetBackup5250

NetBackup5330


Up to 4 VeritasStorage Shelves

Up to 6 StorageShelves

Up to 6 StorageShelves

1 requiredPrimary StorageShelf and up to 5optionalExpansionShelves

1 required PrimaryStorage Shelf and upto 3 optionalExpansion Shelves

Externalstorage

157 TB201 TB429.4 TiB1364 TB1920 TBMaximumstoragecapacity withexternalstorage**

1500 Watts (9.5 Wper TB)

1140 Watts (5.6W per TB)

1776 watts (3.76watts per TB)

2442 Watts (1.79W per TB)

5800 Watts (3.0 Wper TB)

Typical powerconsumptionwith maximumexternalstorage

* The NetBackup 5330 Appliance always includes two 10Gb Ethernet ports as standard components on everyconfiguration.

** Refer to the following topic for important information on memory configuration and maximum storage capacity withexternal storage: See “About NetBackup Appliance memory requirements” on page 23.

About NetBackup Appliance memory requirementsBeginning with NetBackup Appliance software version 3.1, the security posture ofMSDP has been improved by moving from MD5 to SHA-256 for the fingerprintingprocess. This change has increased the demand on memory consumption in largededuplication pool configurations.

The following describes the guidance for appliance memory footprint requirementsthat you should follow to ensure optimal performance with MSDP:

■ NetBackup 5230For all 3- and 4-storage shelf configurations, Veritas strongly recommends thatyou upgrade the memory capacity from 128GB to 192GB when configured withan MSDP pool of 144TB or larger.

■ NetBackup 5240


For all storage configurations with an MSDP pool of 150TB or larger, Veritasstrongly recommends that you upgrade the memory capacity to a minimum of192GB.For all storage configurations with an MSDP pool of 250TB or larger, Veritasstrongly recommends that you upgrade the memory capacity to a minimum of256GB.A 256GB memory upgrade kit is now available for purchase, which replaces allexisting DIMM modules in the appliance. Contact your Veritas accountrepresentative for details.

■ NetBackup 5330For all storage configurations with an MSDP pool of 458TB or larger, Veritasstrongly recommends upgrading the memory capacity to 768GB.

■ NetBackup 5340For all storage configurations with an MSDP pool of 960TB or larger, Veritasstrongly recommends upgrading the memory capacity to 1536GB.

Other factors can also contribute to additional memory utilization, including but notlimited to the following:

■ High concurrent job/stream count

■ Larger MSDP fingerprint cache configurations

■ Master server scheduling responsibilities


NetBackup Appliancecompatibility


■ About NetBackup Appliance software upgrades

About NetBackup Appliance software upgradesWhen a software update release is available, Veritas recommends that you installit to make sure that you have the latest product features and fixes.

When you upgrade appliance software, the update release may install an updatedversion of the operating system, NetBackup, and all appliance interfaces. All servicesare shut down automatically when the upgrade begins, and then restartedautomatically after all updates have been applied.

Note: If an appliance is currently using a version earlier than 3.0, you must upgradetwice to get to version 3.3.0.1. Veritas recommends that you upgrade to version3.0, and then upgrade to version 3.3.0.1.

Veritas recommends that you plan your appliance upgrades in advance to helpminimize system down time. For complete upgrade details, refer to the NetBackupAppliance Upgrade Guide.

4Chapter

Operational notesThis chapter includes the following topics:

■ About operational notes for NetBackup appliance 3.3.0.1

■ New operational notes for NetBackup Appliance 3.3.0.1

■ General NetBackup Appliance notes

■ NetBackup Appliance user interface notes

■ Installation and configuration notes

■ High availability notes

■ About NetBackup support utilities

■ About NetBackup appliance log files

About operational notes for NetBackup appliance3.3.0.1

This chapter contains the topics that explain important aspects of NetBackupAppliance 3.3.0.1 operations that may not be documented elsewhere in thedocumentation set. This document is posted on the Veritas Support website andmay be updated after the GA release of NetBackup appliance 3.3.0.1. Therefore,Veritas recommends that you check this website periodically for documentationupdates.

Because NetBackup Appliance 3.3.0.1 installs NetBackup 8.3.0.1 software, theoperational notes that apply to NetBackup 8.3.0.1 also apply to NetBackup appliance3.3.0.1. For more information on the operational notes for NetBackup, refer to theNetBackup 8.3.0.1 Release Notes on the Veritas Support website.

5Chapter

New operational notes for NetBackup Appliance3.3.0.1

This topic describes the known issues for this release. Some of the issues thatappear here may also apply to previous releases because some issues may havebeen discovered after the previous release became available.

You should also refer to the Release content appendix of this document to see theissues that have been resolved for this release.

Known issues for version 3.3.0.1:

■ MongoDB startup failure after 53xx upgrade and rollbackAfter an upgrade and rollback on 53xx appliances with software versions 3.1 or3.1.1, MongoDB may fail to startup automatically. If this issue occurs, a technote article link appears that includes additional details. Contact Veritas Supportfor assistance and refer them to article 100048150.

■ Operational issues after 53xx HA node upgrades to 3.3.0.1After you have completed upgrading a 53xx HA node, a Mongo serviceconnection error can cause some infrastructure services (infraservices) tomalfunction. HA operations, network, AutoSupport, and other services andfeatures may be affected. For example, the appliance may not generate anotification of upgrade, or if you enable STIG after the upgrade, the login bannermay not work correctly. If these issues occur, log in to the shell menu and restartthe web services by running the following commands:Main > Support > InfraServices Stop Webserver

Main > Support > InfraServices Start Webserver

Running these commands should restore the affected operations.

■ "Fail Lock" STIG rule only supports local users, not remote usersWhen STIG is enabled, one of the enforced remediation rules isxccdf_org.ssgproject.content_rule_accounts_passwords_pam_faillock_deny.This "Fail Lock" rule is intended to lock an account and prevent login access toit if multiple and successive incorrect passwords have been entered. The currentimplementation for NetBackup appliances enforces this rule for local users.However, authentication by AD, LDAP, or Kerberos users is not supported whenthis rule is put into effect when STIG is enabled. Those authentication methodscan be re-enabled with the appropriate shell menu commands. If you plan toenable STIG, it is recommended to enable it before configuring remote access.For details about how to work around this issue, see the following article:https://www.veritas.com/content/support/en_US/article.100048258

■ Mounting Universal Shares using Windows servers

27Operational notesNew operational notes for NetBackup Appliance 3.3.0.1

https://www.veritas.com/content/support/en_US/article.100048258

Universal Shares may fail to mount on a Windows server when you use theserver short name or FQDN. It is recommended that you use the IP addressinstead of the server names.

■ IPsec channel configuration failuresFor appliances that use versions 3.1.2 and later, IPsec channel configurationbetween appliances may fail and show the following errors:[Error] Remote host <appliance_name> does not have valid IPsec

configuration.

[Error] Unable to execute sudo

/opt/NBUAppliance/scripts/ipsec_utils.pl -check.

[Error] Failed to create HostInfo object for host <appliance_name>.

[Error] SSH command execution failed.

To resolve this issue, contact Veritas Support and refer them to article100048279.

■ DR catalog recovery error if catalog is on a remote serverIf you mount a remote DR path on an appliance (MountPoints > Mount) andthen configure a catalog backup policy from the NetBackup Java console, thebackup job to the mounted remote path results in the following error:

exit status 35 cannot make required directory

To resolve this issue, use the Policy Configuration Wizard in the NetBackupJava console to create a DR catalog backup policy for a NetBackup Appliance.For details, see the following article:https://www.veritas.com/content/support/en_US/article.100048250

■ Appliance reboot during backups causes SAN client, Fibre Transport, tapedevice issuesIf you reboot an appliance media server appliance while backup jobs are inprogress, the following problems may result after the reboot has completed:

■ SAN client backups fail.

■ Backup jobs through Fibre Transport (FT) fail.

■ Remote tape devices become unusable.To resolve these issues, do one of the following:

■ Log in to the NetBackup Java console, navigate to Media and DeviceManagement > Devices > SAN Clients, then choose each SAN client thatis affected and trigger a Fibre Channel (FC) rescan.

■ Log in to the appliance media server as a NetBackup CLI user and run thefollowing command/usr/openv/netbackup/bin/admincmd/nbftconfig -rescanallclients



■ Web console does not launch or monitoring information is missingAfter you have deployed a new appliance or performed a system restart (manualreboot), the NetBackup Appliance Web Console may either fail to launch orshow incomplete monitoring details. These issues may occur when the webserver takes longer than expected to start.To resolve this issue, wait at least one minute and relaunch the web console.Also, any missing or incomplete monitoring details should appear within 24hours.

■ Preflight upgrade self-test fails on attempted upgrades to 3.2 and 3.3.0.1The following issuesmay cause the preflight upgrade self-test to fail on attemptedupgrades to versions 3.2 and 3.3.0.1

■ If the current job IDs used by NetBackup are 1 million or higher, the preflightupgrade self-test incorrectly indicates that active jobs are in progress.Although no jobs are in progress, this issue prevents the upgrade. To resolvethis issue, see the following article:https://www.veritas.com/content/support/en_US/article.100046691

■ If the client name includes the word Active, the preflight upgrade self-testincorrectly interprets "Active" as an active backup job. To resolve this issue,see the following article:https://www.veritas.com/content/support/en_US/article.100048337

■ NetBackup web UI error during Instant Access (IA) operationsThe following error message may appear while IA operations are running:

This issue may be caused by one of the following scenarios:

■ An appliance with version 3.3.0.1 was configured as an HA node but anMSDP partition was not configured during the initial configuration process.

■ The HA node has been upgraded from version 3.1 to 3.1.2, from 3.1.2 to3.2, then from 3.2 to 3.3.0.1.

To resolve this issue, see the following article:https://www.veritas.com/content/support/en_US/article.100048389

■ Failure to create disk volume when configuring MSDP cloud from NetBackupweb UI on upgraded HA appliances (nodes)





When you attempt to configure MSDP Cloud from the NetBackup web UI afterupgrading an HA node to version 3.3.0.1, the error message Failed to createdisk volume may appear. To resolve this issue, see the following article:https://www.veritas.com/content/support/en_US/article.100048259

■ MSDP Cloud disk pool offline after HA node upgrade followed by MSDP CloudconfigurationIf you configure MSDP Cloud after an HA node upgrade to version 3.3.0.1, theMSDP Cloud disk pool may be offline after NetBackup restarts, the system isrebooted, or after an HA switchover. This problem may indicate that the MSDPCloud service is not enabled in the MSDP registry file. To resolve this issue,see the following article:https://www.veritas.com/content/support/en_US/article.100048338

■ Rollback process prevents web console connection to databaseIf an appliance is in the process of a rollback after upgrading from version 3.1.2to 3.3.0.1, the NetBackup Appliance Web Console is not able to connect to thedatabase. This can cause the ShowHealth monitoring services to either fail orprovide incomplete status details. To resolve this issue, see the following article:https://www.veritas.com/content/support/en_US/article.100048359

■ Failure to re-image NetBackup 5250 from SSD after upgradeAfter upgrading a 5250 appliance to version 3.3.0.1, attempting to re-image theappliance by booting it up from the SSD may fail. To resolve this issue, see thefollowing article:https://www.veritas.com/content/support/en_US/article.100048355

■ Error message appears when configuring MSDP storage during initialconfigurationFor new deployments of version 3.3.0.1, the following error messagemay appearduring the initial configuration after setting the role and configuring MSDPstorage:- [Error] Failed to enable optimized synthetic full backups (Storage ServerAttribute). This appliance may not be used for synthetic full backups.[status: 20; stdout: ; stderr: Could not connect to storage server. Pleaseverify that <server_name> is a valid storage server of the required typeand is reachable on the network. If an OpenStorage plug-in is required forthis storage server, verify it is installed. Attribute flag OptimizedImage wasnot set.Failed to change storage server eagappflx056, invalid command parameter]The failed process automatically makes a second attempt to enable optimizedsynthetic full backups which is successful. You can ignore the error message.

■ FTMS service not enabled after 3.3.0.1 upgrade






After upgrading an appliance from version 3.0, 3.1, or 3.1.1 to version 3.3.0.1,the FTMS service may not be enabled successfully. To resolve this issue, seethe following article:https://www.veritas.com/content/support/en_US/article.100048387

■ Settings > SNMP polling Enable command fails from remote sessionsWhen you log in to the appliance from a remote machine and run this command,the message Timeout: No Response from <server_name> may occur. Toresolve this issue, see the following article:https://www.veritas.com/content/support/en_US/article.100048415

■ No email alert for backup failures when MSDP usage shows 92%Appliances may not generate email alert V-475-103-1000 if backup jobs arefailing when MSDP usage is at 92%. Refer to the appliance interfaces to checkthe disk usage if backup jobs start to fail.

General NetBackup Appliance notesThe following list contains the notes and the known issues that relate to the generalworkings of the NetBackup Appliance:

■ The order in which the 52xx storage shelves are displayed on the NetBackupApplianceWebConsole or the NetBackup Appliance Shell Menumay be differentthan the actual order and layout in your environment. The storage shelf orderis displayed in the Monitor > Hardware tab on the left pane where the storageshelves are displayed as NetBackup StorageShelf 1, NetBackupStorageShelf2, etc. Similarly the order of the storage shelves is displayed onthe NetBackup Appliance Shell Menu when you run the Monitor > Hardware

> ShowHealth command.

■ If the mainboard RAID controller is removed from a 52xx appliance, theNetBackup Appliance Web Console or the NetBackup Appliance Shell Menumay still display stale data when you click on theMonitor > Hardware > Adaptertab or run the Monitor> Hardware ShowHealth Appliance Adapter command.

■ If the disks on the RAID 1 volume of the 5240 appliance are missing and yourun the Monitor > Hardware ShowHealth Appliance RAID command, thelocation of the missing disks is displayed incorrectly as slot 0.The same behavior is observed in the NetBackup ApplianceWeb Console whenyou navigate toMonitor > Hardware > RAID for the 5240 appliance. This issueapplies to 5240 appliances and is observed when the disks on the RAID 1 volumeof the appliance are missing.

31Operational notesGeneral NetBackup Appliance notes



■ If you connect a Veritas Storage Shelf to a NetBackup 52xx Appliance, anAutoSupport alert with UMI code V-475-100-1004 is generated for each storagedisk when the storage shelf is turned on. The following message displays:"You can either import the foreign configuration or clear the disk."You can safely ignore these alerts.If you connect the storage shelf during initial configuration, the alerts are allcleared when initial configuration is complete.If you connect the storage shelf after initial configuration, the alerts are clearedwhen you run the storage scan as part of installation. In this case, the NetBackupAppliance Web Console and the NetBackup Appliance Shell Menu may showincorrect data for the storage shelf for approximately five minutes after installationis complete.See theNetBackup Appliance Hardware Installation Guides for more informationon installing a storage shelf.

■ An appliance self-test fails if the login banner heading or a single line in the loginbanner message contains only the following text: ERROR:.

■ On a NetBackup 5330 Appliance, a preferred path failure can occur when theLUN ownership fails over from one controller to another controller. In somecases, one controller can reset the other controller, which then causes a preferredpath failure. When this failure happens, the Storage Status for appliancehardware monitoring displays as Not Optimal. This failure can persist for weeksat a time until cleared.If the failure is not cleared, all paths fail, and the affected controller is takenoffline, resulting in loss of redundancy and performance degradation. If youencounter this issue, contact Veritas Support and have your representativereference TECH225558.

■ Windows 7/8.1 clients cannot automatically access the appliance CIFS shares.To work around this issue, run the following command from aWindows commandprompt on the client:net use /user:admin \\appliance-name *, where appliance-name is thefully qualified domain name (FQDN) of the appliance.Enter your appliance administrator password at the prompt.Once you have run this command, the client is able to access the CIFS shares.

■ For this release of NetBackup Appliance, Replication Director (RD) restores donot support dynamic multi-pathing (DMP) when the appliance is used as abackup or a recovery host.

■ During a factory reset, when the following message appear:RESET STORAGE CONFIGURATION and BACKUP DATA [Optional]

If you select no, it indicates that you keep the storage related configurations.After the factory reset, when you perform the initial configuration, make sure


that the size of the Advanced Disk and MSDP are not set to 0, otherwise therole configuration fails.

Note: If the size of AdvancedDisk and MSDP partitions were set to 0 before thefactory reset, they can remain at 0 when you perform the initial configuration.

■ Starting with version 2.6.1, if you perform a factory reset and select to keep thenetwork and the storage configuration settings, the error message “Cannotrollback volume” may appear. This message indicates that during the factoryreset process, the appliance network configuration could not be saved. Althoughthe factory reset has completed successfully, you must now reconfigure thenetwork parameters.For more information, see the following tech note on the Veritas Support website:www.veritas.com/docs/100032270

■ If you upgrade to the software version 3.1.2 or later, to continue support SANClient backups on appliances, you must make sure that only one single initiatorand one single target per zone. Each client host can only be zoned with one FTMedia Server. See the NetBackup Appliance Fibre Channel Guide for moreinformation.

■ If you want to configure 16Gb Fibre Chanel cards on the appliance with softwareversion 3.1.2 or later, do not directly connect two 16Gb Fibre Channel cards.Direct connection between two 16Gb Fibre Channel cards makes the HBA linkdown on the target port. To avoid this issue, always build an HBA link betweentwo 16Gb Fibre Channel HBA cards through a switch.

■ After you replace 8Gb FC cards with 16Gb FC cards on an appliance thatupdated to software version 3.1.2, the "Fibre Transport Deduplication state"may not show correctly when you run the command Manage > FibreChannel

> Show in the NetBackup Appliance Shell Menu. To restart the infrastructureservices and refresh the "Fibre Transport Deduplication state", run the following:Support > InfraServices Stop

Support > InfraServices Start

Manage > FibreChannel > Show

■ Starting with release 3.1.1, if IPSec functionality is configured on any appliancethat you plan to upgrade, the IPsec certificates may not be retained after theupgrade has completed. To avoid this issue, you must export the IPseccertificates before upgrading those appliances. For complete details, see theVeritas NetBackup Appliance Upgrade Guide.

■ If your appliance has shares configured and you roll back to a user createdcheckpoint, some tuning parameters for the share may be lost after the rollback


www.veritas.com/docs/000108199

has completed. This issue can affect appliance performance once you startusing the share again. To resolve this issue, contact Veritas Support and referthem to article 100047636.

NetBackup Appliance user interface notesThe following list contains the notes and the known issues that relate to theNetBackup Appliance Web Console and the NetBackup Appliance Shell Menu:

■ If you see a hardware error on the home page of the NetBackup Appliance WebConsole, but theMonitor > Hardware page does not show the error, check theNetBackup Appliance Shell Menu to see the current status. The Monitor >Hardware page may not have some information that is available in the shellmenu.

■ When you install a NetBackup client add-on package on the appliance, theVersion after upgrade that displays on the NetBackup ApplianceWeb Consoleis incorrect. A client package installation does not affect the appliance softwareversion. However, the web console displays the NetBackup version for theVersion after upgrade.

■ The functionality of Active Directory (AD) user names is inconsistent, asdescribed in the following scenarios:

■ NetBackup Appliance Web Console and NetBackup Appliance Shell MenuThese interfaces do not recognize Active Directory (AD) user names as casesensitive.

■ NetBackup Java ConsoleThis interface does recognize Active Directory (AD) user names as casesensitive.When you enter these user names with all lowercase letters, accessto the NetBackup Administrator's Console is granted. If you enter these usernames with any or all uppercase letters, access to the NetBackup Backup,Archive, and Restore interface is granted.

■ The command Main > Settings > Security > Authentication > LDAP >

Certificate set path name in the NetBackup Appliance Shell Menu doesnot allow path names with dashes. Path names with dashes are allowed in theNetBackup Appliance Web Console.

■ If your appliance is not provisioned, the following notification should appear onthe NetBackup Appliance Web Console landing page:Call Home service is not functional. Please contact Veritas TechnicalSupport to verify if the system has been provisioned on Call Home server.However, in certain cases, the notification does not appear. If the appliancedate and time are not set per Network Time Protocol (NTP), the landing page

34Operational notesNetBackup Appliance user interface notes

only shows a notification to update the date and time. If you set the date andtime per NTP, the Call Home notification appears.

■ Alert configuration is not supported from the Veritas Remote Manager. Alertconfiguration is supported from either the Settings > Notification > AlertConfigurationmenu in the NetBackup ApplianceWeb Console or the Settings> Alerts command view in the NetBackup Appliance Shell Menu. For details,see the Settings > Notifications > Alert Configuration section in theNetBackup Appliance Administrator’s Guide or the Main > Settings > Alertsview commands section in the NetBackup Appliance Commands ReferenceGuide .

■ After an upgrade to software version 3.2 or later, NetBackup CLI users may notbe able to log in to the appliance. To resolve this issue, log in to the applianceas the administrator and run the following command:

■ For the ApplianceManagement Server (AMS) version 1.3 and 1.4, theOverviewtab does not currently show the details for attached external storage shelveson a 5250 appliance. A fix for this issue is planned for an upcoming AMS release.

■ Storage shelf connectivity and ID numbers for NetBackup 5250The NetBackup Appliance Shell Menumay show incorrect information for storageshelf cable connections and ID numbers. The following describes the commands,the output messages, and the errors that may appear:Monitor Hardware > ShowErrors

Failed. No Connection(s) Detected.Monitor > Hardware > ShowHealth > StorageShelf Connection

May show Disconnected | ERROR intermittently.Support > ShelfOrdering > Show

May show incorrect ID numbers for some storage shelves.These are false reports and they do not affect appliance operations. UMImessage alerts for these issues have been suppressed. Fixes for these issuesare planned for an upcoming appliance release.

■ The Adapter page for hardware monitoring in the NetBackup Appliance WebConsole currently shows accurate information only for the ID and the Statuscolumns for a 5250 appliance. For complete adapter status information, log into the NetBackup Appliance Shell Menu and enter the following command:Main > Monitor > Hardware > ShowHealth > Adapter

A fix for this issue is planned for an upcoming appliance release.

■ When you run the Support> Test Software command on a 5250 appliance,the following appears in the output:Checking whether registration information is properly set ... [WARNING]

35Operational notesNetBackup Appliance user interface notes

The command is unable to retrieve the appliance registration information. Tocheck and verify the appliance registration information, go to the MyApplianceportal. This check will be removed from the command in an upcoming release.

■ The VxUpdate repository partition cannot be moved or resized from theNetBackup Appliance Shell Menu. You can move and resize this partition fromthe NetBackup Appliance Web Console. However, the maximum size is limitedto 100GB. Fixes for these issues are planned for an upcoming appliance release.

■ The Support > Collect Inventory command fails if you attempt to run it onNetBackup Appliance 5240models that do not include a QLogic QLE8442 card.Any model 5240 with I/O configuration H is exempt, as it is not iSCSI capable.Although the command output results with a corresponding failure message,the underlying hardware monitoring continues to work except for the EthTool

plug-in that handles SFP Alerts.

■ When either one of the following appliance commands are run on an appliancewith software version 3.2, they may not respond as expected and appear tohang:

■ Manage > FibreChannel > Clean

■ Manage > FibreChannel > Show

To resolve the issue, reboot the appliance and run the command again. If theproblem persists, contact Veritas Support and refer them to article 100047385.

Installation and configuration notesThe following list contains the notes and the known issues that relate to theinstallation and configuration of the appliance:

■ If your NetBackup 5330 Appliance includes a Primary Storage Shelf and anExpansion Storage Shelf, and the expansion shelf has configured RAID volumeson it, it should not be removed from the appliance setup. If the expansion shelfis removed, the primary shelf behaves as if the expansion shelf has lost power,and it produces errors. If you need to remove the expansion shelf, you need torun the Support > RAID Clear command before you can remove the expansionshelf from the setup.

Warning: The Support > RAID Clear command deletes all of the data fromboth storage shelves. Make sure that you have saved the data elsewhere beforeyou run the command.

36Operational notesInstallation and configuration notes

■ When you attempt to copy a software update to the share directory, do notinitiate any other commands until the copy finishes. If you run a command duringthe copy process, you may see that the software update is listed and available.However, if you install that software update, it can fail.

■ If you receive an email stating “No license exists” during the initial configurationof a media server, you can safely disregard the email. The email is sent duringhost name configuration. The license key file is renamed when it is modifiedwith the new host name, and the alert mechanism cannot locate the licensetemporarily. When the configuration completes, the license is set correctly. Youcan check the license key on the Manage > License page of the NetBackupAppliance Web Console or with the Main > Manage > License > List

command in the NetBackup Appliance Shell Menu.

■ iSCSI supports IPv4 addresses only. iSCSI connections over IPv6 are notsupported. In addition, the initiator and the target must be on the same Layer 2network (L2).

■ Only a QLogic Small Form-Factor Pluggable (SFP+) module is supported in the10Gb Ethernet/iSCSI card. This requirement applies to configuration H of theNetBackup 5240 appliance. Configurations A, B, C, D, and E of the NetBackup5340 appliance also support iSCSI.

■ A VLAN can be configured on either the network interface or the iSCSI interface.If a VLAN is configured on both the network and iSCSI interfaces, the VLAN forthe network interface is effective on both the interfaces. Note that when VLANis configured on both the network and iSCSI interface on different subnets, theconfiguration is not supported.

DescriptioniSCSI interfaceNetwork interface

VLANIPVLANIP

SupportedNoneSubnet XNoneSubnet X

SupportedVLAN ASubnet YNoneSubnet X

SupportedVLAN BSubnet XVLAN BSubnet X

Not supportedVLAN BSubnet YVLAN BSubnet X

■ When targets are discovered by using iSNS on two iSCSI interfaces, only therecent record is displayed by the Target Show All command. For example ifyou run the Target Discover iSNS command for iscsi1 and then iscsi2, theInterfaces column in the Target Show All command output may not showboth of the interfaces (iscsi1, iscsi2) for some targets. It actually shows theinterface from the most recent command (iscsi2 in this case) for some targets.

37Operational notesInstallation and configuration notes

■ The iSCSI> Target Disconnect command takes more time to complete ifworkloads are running on the iSCSI interface.You may see the following messages appear on the NetBackup Appliance ShellMenu:

Message from syslogd@host at Sep 12 10:09:14 ...

iscsid:


iscsid:


iscsid:

These messages may appear at different times on the NetBackup ApplianceShell Menu. They may appear when you are running an iSCSI command, in themiddle of a command output, or even when the console is idle. These messagesare harmless and should be ignored.

■ When CHAP authentication is enabled on a target device and targets arediscovered by using iSNS, the iSCSI > Target Discover command may notprompt for target credentials.

■ When you perform the role configuration during the initial configuration on anappliance with version 3.2, some MSDP parameter settings are changed.However, the new settings are not enforced automatically after completing theinitial configuration. To resolve this issue and enable the new MSDP parametersettings requires that you restart the NetBackup services manually.For details, see the following article:https://www.veritas.com/support/en_US/article.100047662

High availability notesThe following describes the notes and known issues for high availability setups.

■ High Availability (HA) deploymentsTo help customers deploy new NetBackup Appliance HA installations, Veritashas created a checklist with links to various documents, including those thataddress related issues. For complete details, see the following article:https://www.veritas.com/support/en_US/article.100043658.html

■ When configuring the HA setup on the compute node, if the process fails, thefailure message may take up to one hour to appear.

■ To upgrade the nodes in an HA setup, MSDP configuration is required on boththe compute node and the partner node. Appliance HA node upgrades are notsupported if MSDP is not configured.

38Operational notesHigh availability notes


https://www.veritas.com/support/en_US/article.100043658.html

■ If you configure an HA setup with two appliance nodes that did not have MSDPconfigured during their initial configuration, MSDP configuration must becompleted from the compute node using the following command sequence:

■ Manage > Storage > Resize MSDP Catalog

■ Manage > Storage > Resize MSDP

■ Manage > High Availability > Switchover <partner node>

The last command ensures that the HA setup is functioning correctly

Note: The best practice is to always configure MSDP during the initialconfiguration of the appliance.

■ If you create an HA setup on an appliance compute node that was upgraded toversion 3.2 and then attempt to add a partner node that is a new 3.2 versionappliance, the process may fail and show the following message:

- [Error] V-409-955-2025:

The User ID/Group ID (uid/gid) for the mongod user on the partner node is different from

the uid/gid for the mongod user on the active node. Refer to Veritas article 100046013.

To resolve this issue, contact Veritas Support.

■ Before adding the partner node to complete an appliance HA setup, you mustfirst verify that all NetBackup processes are running on the master server andon both HA nodes.If any processes are not running on the master server or on the nodes, addingthe partner node fails. To prevent this failure, you must first stop all NetBackupprocesses and then restart them. For complete details, see the topic "Addingthe partner node to the NetBackup 53xx high availability configuration" in theNetBackup 53xx Appliance Initial Configuration Guide.

About NetBackup support utilitiesThe NetBackup appliance provides the following support utilities to help diagnoseNetBackup problems:

■ NetBackup Domain Network Analyzer (NBDNA)

■ NetBackup Support Utility (NBSU)

39Operational notesAbout NetBackup support utilities

NetBackup Domain Network Analyzer (NBDNA)You can run the NBDNA utility on a NetBackup appliance to perform the followingtasks:

■ Identify the NetBackup domain configuration to resolve network-related issues

■ Identify NetBackup performance issues

■ Ensure the behavior of the host name lookup is functional

■ Ensure that the connectivity between NetBackup hosts and the appliance isestablished and functional based on their role within the NetBackup domain

■ Generate the reports that are meant for Veritas Technical Support.

The NBDNA utility provides the following types of information in its output:

Running audit as Media Server.

Collection Version: x.x

Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM

NBU Release: NetBackup-RedHat2.6.18 7.7.1

NBU Version: 7.7.1

NBU Major Version: 7

NBU Minor Version: 7

NBU Release Update: 1

NBU Patch Type: Release Update

NBU GlobDB Host: "host name"

Is GlobDB HOST? No

UNAME:

Hostname: sample.name.veritas.com

Host's Platform: Linux

Perl Architecture: Linux

Initialization completed in 14.040101 seconds.

Brief Description of What It Does (for type 1):

----------------------------------------------------

1) Perform basic self checks.

2) Check connectivity to Master (and EMM) server.

3) If SSO configured, get list of media servers sharing devices.

4) Get list of all clients which could send data here for backup.

5) Test NBU ports for basic connectivity between media servers

sharing devices.

6) Test NBU ports for basic connectivity between media server and


clients it backs up.

7) Perform service level tests for phase 2

8) Capture data for reports; save reports.

9) Save data to report files.

----------------------------------------------------

Discovering and mapping the NetBackup domain network for analysis

by extracting data from current system's configuration.

(To see more details, consider using '-verbose' switch.)

Probing Completed in 2.867581 seconds.

Initiating tests...

COMPLETED. Thank you for your patience.

/log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip

Archive created successfully!

Return /log/dna/sample.name.veritas.com.NBDNA.20100907.191711.zip

to Veritas Support upon request.

NetBackup Support Utility (NBSU)You can use the NBSU utility to gather appropriate diagnostic information aboutNetBackup and the operating system.

The NetBackup Support Utility (NBSU) is a Veritas utility used to gather diagnosticinformation about the system on which the utility is run. By default, NBSU gathersthe appropriate diagnostic information based on the operating system and theNetBackup environment.

You can use the Support > NBSU command to create or remove the NetBackupconfiguration support files that the NBSU utility uses.

For more information, see the NetBackup Appliance Commands Reference Guide.

About other support resourcesIf you need additional assistance with your NetBackup Appliance, contact VeritasTechnical Support. Customers with a current support agreement may accessTechnical Support information at the following URL:

www.veritas.com/support/


www.veritas.com/support/

Information specific to NetBackup Appliance can be found on the NetBackupAppliance Support page.

About NetBackup appliance log filesLog files help you to identify and resolve any issues that you may encounter withyour appliance.

The NetBackup appliance has the ability to capture hardware-, software-, system-,and performance-related data. Log files capture information such as applianceoperation, issues such as unconfigured volumes or arrays, temperature or batteryissues, and other details.

Table 5-1 describes the methods you can use to access the appliance log files.

Table 5-1 Viewing log files

Log detailsAccess methodsFrom

Appliance audit logsYou can use the Monitor > SDCS AuditView screen from the NetBackup ApplianceWeb Console to retrieve the audit logs ofan appliance.

NetBackup Appliance WebConsole

■ Appliance configuration log■ Appliance command log■ Appliance debug log■ NetBackup logs, VolumeManager

logs, and the NetBackup logs thatare contained in the openvdirectory

■ Appliance operating system (OS)installation log

■ NetBackup administrative webuser interface log and theNetBackup web server log

■ NetBackup 52xx appliance devicelogs

You can use the Main > Support >Logs > Browse command to open theLOGROOT/> prompt. You can use the lsand cd commands to traverse the appliancelog directories.

NetBackup Appliance Shell Menu

42Operational notesAbout NetBackup appliance log files

https://www.veritas.com/content/support/en_US/Appliances.html

https://www.veritas.com/content/support/en_US/Appliances.html

Table 5-1 Viewing log files (continued)

Log detailsAccess methodsFrom

Appliance unified logs:

■ All

■ CallHome

■ Checkpoint

■ Commands

■ Common

■ Config

■ CrossHost

■ Database

■ Hardware

■ HWMonitor

■ Network

■ RAID

■ Seeding

■ SelfTest

■ Storage

■ SWUpdate

■ Trace

■ FTMS

■ FTDedup

■ TaskService

■ AuthService

You can use the Main > Support >Logs > VxLogView ModuleModuleName command to access theappliance VxUL (unified) logs. You can alsouse the Main > Support > ShareOpen command and use the desktop tomap, share, and copy the VxUL logs.


Appliance storage device logsYou can use the Main > Support >DataCollect command to collect thestorage device logs.


Logs relating to the NetBackup-Javaapplications

If you encounter problems with theNetBackup-Java applications, you can usethe scripts in this section to gather therequired information for contacting support.

NetBackup-Java applications

43Operational notesAbout NetBackup appliance log files

Release contentThis appendix includes the following topics:

■ About the current release content

■ NetBackup Appliance security release content

About the current release contentThis release incorporates fixes to several known issues that existed with theNetBackup Appliance software.

Note: This chapter contains only the fixes that are exclusive to NetBackup Appliance.The NetBackup Appliance 3.3.0.1 release also contains all of the fixes that areincluded in NetBackup 8.3.0.1. For a complete listing of the NetBackup 8.3.0.1fixes, refer to theNetBackup 8.3.0.1 Release Notes on the Veritas Support website:

When an appliance is released, the latest version of NetBackup is used as a basison which the appliance code is built. That ensures that all applicable features,enhancements, and fixes that were released within NetBackup are included in thelatest release of the appliance.

NetBackup software version 8.3.0.1 is included with the NetBackup appliance3.3.0.1 release. Information about the new features, enhancements, and fixes foundin NetBackup 8.3.0.1 can be found in the NetBackup 8.3.0.1 Release Notesdocument on the Veritas Support website:


Click on the following link to access the latest compatibility lists for the NetBackupAppliance and NetBackup:

www.netbackup.com/compatibility

AAppendix


www.netbackup.com/compatibility

NetBackup Appliance security release contentThe following list contains the known security issues that were fixed and that arenow included in this release of NetBackup appliance software:

General release content for version 3.3.0.1The appliance software uses the RHEL7.6 Kernel. Some packages and librarieshave been updated that address the following security vulnerabilities:

■ CVE-2017-18595

■ CVE-2018-15518

■ CVE-2018-18074

■ CVE-2018-19869

■ CVE-2018-19870

■ CVE-2018-19871

■ CVE-2018-19872

■ CVE-2018-19873

■ CVE-2018-20060

■ CVE-2019-10086

■ CVE-2019-11236

■ CVE-2019-11324

■ CVE-2019-12519

■ CVE-2019-12525

■ CVE-2019-14379

■ CVE-2019-19768

■ CVE-2019-9511

■ CVE-2019-9513

■ CVE-2019-9516

■ CVE-2019-9848

■ CVE-2019-9849

■ CVE-2019-9850

■ CVE-2019-9851

■ CVE-2019-9852

45Release contentNetBackup Appliance security release content

■ CVE-2019-9853

■ CVE-2019-9854

■ CVE-2020-10108

■ CVE-2020-10109

■ CVE-2020-10188

■ CVE-2020-10711

■ CVE-2020-11008

■ CVE-2020-11521

■ CVE-2020-11523

■ CVE-2020-11524

■ CVE-2020-11945

■ CVE-2020-11996

■ CVE-2020-12387

■ CVE-2020-12392

■ CVE-2020-12395

■ CVE-2020-12397

■ CVE-2020-12398

■ CVE-2020-12405

■ CVE-2020-12406

■ CVE-2020-12410

■ CVE-2020-12417

■ CVE-2020-12418

■ CVE-2020-12419

■ CVE-2020-12420

■ CVE-2020-12421

■ CVE-2020-12888

■ CVE-2020-13112

■ CVE-2020-13398

■ CVE-2020-14556

■ CVE-2020-14562


■ CVE-2020-14573

■ CVE-2020-14577

■ CVE-2020-14578

■ CVE-2020-14579

■ CVE-2020-14581

■ CVE-2020-14583

■ CVE-2020-14593

■ CVE-2020-14621

■ CVE-2020-14664

■ CVE-2020-15646

■ CVE-2020-2754

■ CVE-2020-2755

■ CVE-2020-2756

■ CVE-2020-2757

■ CVE-2020-2767

■ CVE-2020-2773

■ CVE-2020-2778

■ CVE-2020-2781

■ CVE-2020-2800

■ CVE-2020-2803

■ CVE-2020-2805

■ CVE-2020-2816

■ CVE-2020-2830

■ CVE-2020-5260

■ CVE-2020-6819

■ CVE-2020-6820

■ CVE-2020-6821

■ CVE-2020-6822

■ CVE-2020-6825

■ CVE-2020-6831


■ CVE-2020-9484


Related documentsThis appendix includes the following topics:

■ About the NetBackup appliance documentation

About the NetBackup appliance documentationThe following documents help to ensure that you can successfully install, configure,and use your appliance. In addition, you can find information about the appliancehardware documents from the following table.

All these documents are posted on the NetBackup Appliance Documentation page.

Table B-1 NetBackup Appliance Software documentation

DescriptionGuide

This document guides you through the 52xx configurationprocess from the NetBackup Appliance Web Console orfrom the NetBackup Appliance Shell Menu.

NetBackup™ 52xx InitialAppliance Configuration Guide

This document guides you through the 53xx configurationprocess from the NetBackup Appliance Web Console orfrom the NetBackup Appliance Shell Menu.

NetBackup™ 53xx InitialAppliance Configuration Guide

This document guides you through the required steps toupgrade a NetBackup appliance.

NetBackup Appliance UpgradeGuide

The NetBackup™ Appliance Administrator's Guidecontains the following types of information:

■ Deployment information■ Administering your appliance■ Monitoring information

NetBackup™ ApplianceAdministrator's Guide

BAppendix

https://www.veritas.com/support/en_US/58991/appliance-docs.html

Table B-1 NetBackup Appliance Software documentation (continued)

DescriptionGuide

TheNetBackup™Appliance CommandReferenceGuideprovides a complete list of the commands that areavailable for you to use through the NetBackup ApplianceShell Menu.

NetBackup™ ApplianceCommand Reference Guide

This document helps you to use the Veritas ApplianceManagement Console to centrally manage multipleappliances. The Veritas ApplianceManagement Consoleprovides enterprise-wide monitoring and managementof NetBackup appliances. With 3.1 and later, you canmanage software upgrades or install EEBs on multipleappliances.

Appliance Management Guide

This document contains information about this versionof NetBackup Appliance. It contains brief descriptions ofnew features within the release, operational notes thatapply to the release update, and any known issues.

NetBackup Appliance ReleaseNotes

This document provides a general overview of how totroubleshoot NetBackup appliance issues and anexplanation of the appliance troubleshooting tools andlog files.

If you need more specific troubleshooting informationabout a particular issue, go to the NetBackup Appliancepage on the Veritas Support website. You can use thesearch function to look for articles relating to specificissues.

NetBackup ApplianceTroubleshooting Guide

This document contains information on how to optimizeyour backup environment and your NetBackup appliance.It helps you to analyze your backup requirements anddesign a system that best fits your needs.

NetBackup Appliance CapacityPlanning and Performance TuningGuide

This document describes the security features inNetBackup Appliance and how to use those features toensure that your appliance environment is secure.

NetBackup Appliance SecurityGuide

This document describes the supported Fibre Channel(FC) capabilities and configurations for NetBackupappliances.

NetBackup Appliance FibreChannel Guide

This document describes how iSCSI works on theNetBackup appliance.

NetBackup Appliance iSCSIGuide

50Related documentsAbout the NetBackup appliance documentation

https://www.veritas.com/support/en_US/58991

https://www.veritas.com/support/en_US/58991

Table B-1 NetBackup Appliance Software documentation (continued)

DescriptionGuide

This document describes how to decommission andreconfigure a NetBackup appliance.

NetBackup ApplianceDecommissioning andReconfiguration Guide

This document provides a complete list of the NetBackupAppliance SNMP traps. It describes what each trapmeans and the recommended actions for when an erroroccurs.

NetBackup Appliance SNMPTrapReference Guide

This document outlines how to configure Copilot usingNetBackup and the NetBackup Appliance.

NetBackup Copilot for OracleConfiguration Guide

The NetBackup Appliance Third-party Legal Noticesdocument lists the third-party software that is includedin this product, and it contains attributions for thethird-party software.

This document is available from the following website:


NetBackup Appliance Third-partyLegal Notices

This document contains the information about theAutoSupport 2.0. It helps you to understand thedeployment of the AutoSupport infrastructure, and howdoes the AutoSupport infrastructure analyzes the CallHome data from each appliances.

NetBackup™ ApplianceAutoSupport 2.0 Reference Guide

This document contains the information about the HighAvailability (HA) solution. It helps you to understand thedeployment of the high availability configuration.

NetBackup™53xx ApplianceHighAvailability Reference Guide

Table B-2 NetBackup Appliance Hardware documentation

DescriptionGuide

This guide introduces you to the NetBackup 5230Appliance and Storage Shelves.

NetBackup™5230 Appliance andStorage Shelf Product Description

This guide introduces you to the NetBackup 5240Appliance and Storage Shelf.

NetBackup™ 5240 ApplianceProduct Description

This guide introduces you to the NetBackup 5330Appliance and Storage Shelves.


This guide introduces you to the NetBackup 5340Appliance and the 5U84 Storage Shelves.




Table B-2 NetBackup Appliance Hardware documentation (continued)

DescriptionGuide

This document provides safety maintenance informationfor the following hardware:

■ NetBackup 52xx appliances■ NetBackup 53xx appliances■ Veritas 3U16 24TB/36TB Storage Shelves■ Veritas 2U12 49TB Storage Shelf■ Veritas 5U84 Storage Shelves

NetBackup™ Appliance Safetyand Maintenance Guide


Veritas NetBackup™ Appliance Release Notes

Documents

Transcript of Veritas NetBackup™ Appliance Release Notes