The Sales Toolkit | DMSL

Voice Internet access Value added servicesBT Mobile

The Sales ToolkitInternal use only

BT Business Partner Channel editionValid from: 10/05/2018

Keeping your toolkit up to date• The toolkit is hosted on the marketing

section of the Partner Portal, and is regularly updated with the latest information.

• Make sure you’re using the most recent toolkit by accessing the link in the Partner Portal.

Hello, here’s your latest Sales Toolkit.Don’t forget, you can send us your feedback any time to: [email protected]

What’s changed?

There’s nothing new to highlight this time. But make sure you always have the latest version handy.

Latest offersOffer period Portfolio Offer Offer briefing

Ongoing BT Mobile 50GB for £25 - Mobile Broadband Download

Overview

The VoIP phone system for the modern, agile business All the functionality of a traditional office-based phone system, but with the flexibility to do so much more

1 Control costs and make savings – maintenance included, free calls between internal users and an unlimited UK calls option.

2 Work more efficiently – with tools like conferencing, desk sharing, IM and presence.

3Work from anywhere – it’s easy to use the mobile and PC apps to make and receive calls even when away from the office. Plus, the online portal and apps can be accessed from anywhere to mange any changes.

4 Support when it’s needed – with an initial familiarisation call and expert support through our service team.

5 Flexibility – has the capability to support both single and multi-site customers including mobile and home workers.

6 Customised features – so customers only pay for what each user needs.

Why it’s great Resources - share with customers• Customer brochure - if you need

to follow up via email with more info (via the Partner Portal).

• Animation - help them understand the product in less than three minutes.

• Case study - for a real example of Cloud Voice in action (via the Partner Portal).

It’s great for Key featuresFeature pack

Basic Connect Collaborate

Businesses that need a general all-purpose phone.

Shared use, for example behind a bar, in a garage, kitchen, lobby or workshop.

Hunt group – lets multiple phones ring when a number is called

Online portal – stay in control of call management features – wherever you are

Automatic call routing – automatically send calls to another phone

Call forwarding – calls can be automatically forwarded to another phone if you’re not available

Call transfer – transfer calls internally or externally – even to a mobile

Three-way calling – add a third person to join an existing conversation

Office-based workers, like sales people, accountants and PAs, who need a full range of call management features.

Call director – keep your BT line ID even when calling from somewhere else

Voicemail – voicemail messages can be sent straight to your inbox

Businesses with mobile workers who need access to the features of a traditional network when they’re on the road.

UC Business (mobile apps, tablet apps and PC soft phone) – see who’s available, stay in touch by phone, video calls and instant messaging

Optional

UC Team – allows up to eight participants to take part in an audio or web conference

Important• Mobile apps supported on iOS and Android.

PC apps supported on Windows and Mac.

What’s included

Pricing

Term Cost per user, per month

BasicSupport Mon-Fri 8am-6pm

Features include:Hunt groups, online portal, automatic call routing, call forward, call transfer

5 years £6

3 years £6.40

2 years £6.40

1 year £8

ConnectSupport Mon-Sat 8am-6pm

You get all the Basic features plus:Three-way calling, call director and voicemail to email

5 years £8.25

3 years £8.80

2 years £8.80

1 year £11

CollaborateSupport Mon-Sat 8am-6pm

You get all the Connect features plus:UC Business and UC Team

5 years £12.75

3 years £13.60

2 years £13.60

1 year £17

Important• £100 connection charge for all new

customers (can be waived if taken with a new BTnet or fibre product).

• All featurepacks and some optional features need a phone number - £1 connection per number and 50p per month rental.

Chargeable user add-ons (per user, per month) Price

Receptionist console £15

Receptionist small business £8

Shared call appearance £1

Busy lamp field £0.50

Hot desking host £0.80

Hot desking guest £0.80

CRM integrator £6.90

UC business £3

Call recording £6

Fax messaging £0.50

Chargeable site add-ons (per site, per month) Price

Auto attendant £8

Call centre ACD £14

Hunt group plus £4

Call centre ACD plus £4

Feature packs and add-ons

Important• Customers must choose both a UK and an

international package - if they don’t make many international calls the Pay As You Go international option is a great choice.

• Pence per minute options are also available for UK calls for larger opportunities subject to business criteria being met.

• UK Inland Calls are defined as: 01, 02, 03, 05 (where charged at G21 rates) and calls to fixed destinations in the Republic of Ireland. UK Fixed to Mobile calls which covers all charge bands, currently FM1 - FM17.

Resources - tools just for you• BT price list - takes you direct to the

Cloud Voice page for all other charges.

• Pay As You Go international charges.

UK Call Sharer plans (monthly minutes) Monthly cost

BT Cloud Voice UK Sharer Plan 500 minutes £11.25

BT Cloud Voice UK Sharer Plan 1,000 minutes £22.50



BT Cloud Voice UK Sharer Plan 10,000 minutes £225



BT Cloud Voice UK Sharer Plan 60,000 minutes £1,100

BT Cloud Voice UK Unlimited £7 (per user)

International Call Sharer plans (monthly minutes) Monthly cost

BT Cloud Voice International Sharer Plan 100 minutes £2.25



BT Cloud Voice International Sharer Plan 1,000 minutes £22.50

BT Cloud Voice International Sharer Plan 2,000 minutes £45



Pricing

Call plans

Training packages Description Cost

BT Cloud Voice Webcast individual courses Individual Webcast courses £100

BT Cloud Voice Webcast Passport (x3) Any three Webcast courses in first year £200

BT Cloud Voice Webcast Max Passport - 1 year Unlimited access to Webcast courses for 1 year £400

BT Cloud Voice Webcast Max Passport - 3 years Unlimited access to Webcast courses for 3 years £845

BT Cloud Voice Webcast Max Passport - 5 years Unlimited access to Webcast courses for 5 years £999

BT Cloud Voice On-site Training - Telephony Admin Single day on-site training £650

BT Cloud Voice On-site Training - Using the System Single day on-site training £650

BT Cloud Voice On-site Passport (3 web / 1 on-site) Single day on-site training and access to three Webcast courses in first year £750

Music and Messaging Cost

BT Cloud Voice Music On Hold £45

BT Cloud Voice Bespoke On Hold Message £200

BT Cloud Voice Bespoke Call Centre Message £200

Pricing

Training packages and extras

Polycom VVX301 IP HandsetEntry-level IP phone for general office use and anyone handling a low to moderate volume of calls. Dual-port 10/100M Ethernet.

Polycom VVX411 Gigabit IP HandsetA colour mid-range phone. Designed for SOHO, call centre, cubicle, office desk. Dual-port 10/100 /1000M Ethernet.

Polycom VVX601 Gigabit IP HandsetHigh end IP phone with 4.5˝ colour touch screen, loudspeaker and headset port. Dual-port Gigabit Ethernet.

Yealink T41P IP HandsetA basic level IP desk phone with 15 programmable keys, loudspeaker and ports for both a headset and PC. Dual-port 10/100M Ethernet.

Yealink T46G Gigabit IP HandsetA mid-level IP desk phone with 4.5˝ colour screen, 27 programmable keys, loudspeaker and ports for both a headset and PC. Dual-port Gigabit Ethernet.

Yealink T48G Gigabit IP HandsetA high-end IP desk phone with 7˝ colour touch screen display, 29 programmable keys, loudspeaker and ports for both a headset and PC. Dual-port Gigabit Ethernet.

1 handset £213.50 1 handset £106 1 handset £154 1 handset £213.501 handset £1541 handset £106

1

Important• Only BT Cloud Voice IP devices can be used.

• BT Cloud Voice IP handsets need power – they can be powered through connection to Power Over Ethernet ports (on a LAN or Hub), or by connecting to a power socket by ordering power supply units with IP handsets.

Cloud Voice IP devices

2

BT W52P DECT Phone + Base StationA cordless handset that works with a base unit with an IP connection. Base station supports up to five handsets.

1 handset £90

Conference Phone

IP conference phone that is designed for midsize rooms.

1 handset £589

BT ATA

Enables customers to use an analogue device.

Cost £55

Important• Only BT Cloud Voice IP devices can be used.

• BT Cloud Voice IP handsets need power – they can be powered through connection to Power Over Ethernet ports (on a LAN or Hub), or by connecting to a power socket by ordering power supply units with IP handsets.

Cloud Voice IP devices

Pricing

• A standard phone line for voice calls.• For small businesses that need one or two lines, and basic call features. Don’t forget

The £40 take-over charge will be reduced to £20 if the customer takes an eligible BT Calling Plan.

Resources - tools just for you• BT price list – for detailed information on

costs, charges and eligible calling plans.

TermConnection

chargeonly if engineer

is needed

Take-over charge

Monthly cost

Quarterly charge

Monthly upgrade to

Prompt Care

Total Care

Critical Care

Critical line• Comes with Critical Care• Target fault fix time is six hours• 24/7 engineering cover (including Bank Holidays)

contactable 365 days a year• Single or multi lines

2 years £125 £40 £28.50 £85.50

1 year £140 £40 £29.70 £89.10

Standard line• Comes with Prompt Care• Target fault fix time is end of next working day• Engineering cover Monday–Saturday 08:00–18:00

(excluding Bank Holidays) contactable 365 days a year• Single or multi lines

2 years £125 £40 £23.40 £70.20 £4.70 £6.30

1 year £140 £40 £24.60 £73.80 £4.70 £6.30

Value line• Comes with Standard Care• Target fault fix time is end of second working day• Engineering cover Monday–Friday 08:00–18:00

(excluding Bank Holidays) contactable 365 days a year• Single lines only• Can’t be connected to a switch

2 years £125 £40 £17.60 £52.80 £3.50 £4.70 £6.30

1 year £140 £40 £20.00 £60.00 £3.50 £4.70 £6.30

What’s included

Calling features Included as standard Calling features pack

BT Answer 1571 – personalised answering service which tells you to check your mailbox when a new message arrives

Call return – gives the number of the last person who called and you can call them back

Withhold number service – withholds your number so it can't be seen by the number you're calling

Call diversion – diverts calls to any number

Call waiting – tells you if there's another call waiting when you're already on a call. You can even switch between the calls

Caller display – displays the number of an incoming caller (phone with a display needed)

Three-way calling – set up a conference call with two other callers

Ring back – calls to let you know when an engaged number becomes free

Call sign – a call sign number rings with a distinctive ring tone when it’s called – so you can easily distinguish it from normal calls

Reminder call – sets an alarm call

Call barring – stops certain incoming and outgoing calls (eg premium rate services and international calls)

Don’t forgetSome network and calling features can be bought as part of a calling features pack.

• 1 feature: £4 per month (£12 per quarter).

• 2 to 4 features: £7.50 per month (£22.50 per quarter).

• 5 to 8 features: £10.50 per month (£31.50 per quarter).

Resources - tools just for you• BT price list – for detailed information

on charges for calling features.

Pricing

• A phone line with handy call management features. • Perfect for small to medium-sized sites that want the call handling capabilities of an advanced phone system

without costly network set-up. • We take care of the technology, the updates and the maintenance – there’s no hassle with maintenance

contracts or insurance. The customer just pays a low monthly rental fee.

Don’t forgetReduced connection and conversion charge applies to additional or new Featurelines with a 3 or 5 year term, taken with Business Plan (customer base only), One Plan, Business Complete, Business Reward (excluding Business Plan Lite) or Business Flex.

TermConnection

chargewith a

discount plan

Connection chargewithout

discount plan

Conversion charge

Take-over charge

Monthy cost

Quarterly charge

Monthly upgrade to

Total Care Critical Care

Featureline Compact • Comes with Prompt CareFeatures include: Client diversion, call waiting, call transfer, call pick up, ring back, call barring, three-way calling, reminder call, call return, withold number, call offer and call sign

5 years £40 £135 £0 £20 £24.80 £74.40 £4.70 £6.30

3 years £75 £135 £0 £20 £26.20 £78.60 £4.70 £6.30

1 year £140 £140 £15 £20 £27.50 £82.50 £4.70 £6.30

Featureline Standard • Comes with Prompt CareYou get all the Compact features plus: Hunt group, ring back when next used, code calling and repeat last call

5 years £40 £135 £0 £20 £29.20 £87.60 £4.70 £6.30

3 years £75 £135 £0 £20 £31.80 £95.40 £4.70 £6.30

1 year £140 £140 £15 £20 £33.50 £100.50 £4.70 £6.30

Calling features Featureline Compact Featureline Standard

Call diversion – diverts calls to any number

Call waiting – tells you if there's another call waiting when you're already on a call. You can even switch between the calls

Caller display – displays the number of an incoming caller (phone with a display needed)

Call transfer – transfer a call to any other number

Call pick up – answer a call on your own phone that's ringing on another Featureline extension

Ring back – calls to let you know when an engaged number becomes free

Call barring – stops certain incoming and outgoing calls

Three-way calling – set up a conference call with two other callers

Reminder call – sets an alarm call

Call return – gives the number of the last person who called and you can call them back

Withhold number – withholds your number so it can't be seen by the number you're calling

Call offer – if you call an internal extension that's busy, it lets them know that you're trying to get hold of them

Hunt group – incoming calls are routed to the next available extension, making sure calls are answered

Ring back when next used – if you call a Featureline extension but don't get an answer, this calls you back and connects you when the extension is next used

Code calling – assign short codes to your most frequently dialled numbers

Repeat last call – redials the last number you called

General Interrogation - reminds you which features you have set up

What’s included

• For small businesses that can’t afford any breaks in data transmission.• Can connect to a small switch with up to 60 channels.• Channels are sold in pairs and can be bonded to increase bandwidth for things like reliable video-conferencing.

Pricing

Resources - tools just for you• BT price list – takes you direct to the

ISDN2e page.

TermConnection

chargewith a

discount plan

Connection chargewithout

discount plan

Conversion charge

with a discount plan

Conversion charge without

discount plan

Take-over charge

Monthly cost

Low start• Occasional users• No call allowance included

5 years £100 £375 £0 £280 £20 £50.40

3 years £190 £375 £155 £280 £20 £53.20

1 year £375 £375 £230 £280 £20 £56.20

Start up• Medium users who need a high

bandwidth for both voice and data calls

• £60 worth of free calls per quarter

5 years £100 £375 £0 £280 £20 £76.80

3 years £190 £375 £155 £280 £20 £81.40

1 year £375 £375 £230 £280 £20 £85.60

Call plan• Make lots of calls and need a

high bandwidth• £120 worth of free calls per quarter

5 years £100 £375 £0 £280 £20 £105.40

3 years £190 £375 £155 £280 £20 £111.40

1 year £375 £375 £230 £280 £20 £117.00

What’s included

Digital calling features

Key digital calling features

Access

Standard System

Available on request (chargeable)

Call waiting and call hold – hold one call and answer another, and switch between the two calls

Call deflection (speech and data) – deflect an incoming call to another number in your directory while the phone is ringing

Customer controlled call forwarding (speech and data) – allows a customer, using the right CPE, to configure the BT network to forward incoming calls to another number

Calling line identity presentation (CLIP) – see the number of the person calling you before answering the call

Connected line identity presentation (COLP) – see the number that your outgoing call has been connected to

ETSI MSN (2 to 10 numbers)

10 number DDI / Single number DDI sequential hunting only

Sub addressing (20 octet/characters) – allocate 20 alpha numeric characters to each device connected to a line so inbound calls can select a specific destination

Unconditional call forwarding – have all incoming calls diverted to another pre-arranged number

Call forwarding on busy – automatically forward all incoming calls (voice and data) if you're already on a call

Call forwarding on no reply – automatically forward all incoming calls (voice and data) to a chosen number if they’re unanswered within approx. 20 seconds

Permanent incoming call barring (ICB) or outgoing call barring (OCB) – choose to block incoming or outgoing calls

Selective outgoing call barring – choose to block all outgoing calls, calls to international numbers, operator calls, national and international calls, or international operator and premium rate calls (only one of these options can be active at a time)

Available on request (free)

Calling line identity restriction (CLIR) – hide the main billing number when making a call and prevent the call receiver from seeing your number

Connected line identity restriction (COLR) – hide the line identity of the terminal that an incoming call has been connected to

Terminal portability

System access (T reference) (required for operation with DDI)

Don’t forget• Standard – fixed 2 channel product which

provides point to multipoint transmission.• System – 2-60 channel product which can

be expanded in multiples of 2. Provides point to point transmission.

What’s included

Access

Key network features Standard System

Available on request (chargeable)

Anonymous call rejection – reject all calls from witheld numbers (this will play a recorded message to rejected calls)

Temporary out of service – divert calls to another number for up to three months during equipment upgrades or refurbishment, for example

Nuisance calls service

Presentation number – specify a fixed calling line identity (the number that's displayed to who you call), which could be an 0845, 0800, 0870 or DDI number

Available on request (free)

Withhold number (141 and 1470)

Network features

Don’t forget• Standard – fixed 2 channel product which

provides point to multipoint transmission.• System – 2-60 channel product which can

be expanded in multiples of 2. Provides point to point transmission.

• For large businesses that need high-quality video-conferencing, consistent transfer of large data files, or that operate call centres.• As well as being able to have an unlimited number of channels (sold singularly), can also bond channels to increase bandwidth.• ISDN30 supports WAN to link two or more sites.

Cross sell• There’s no connection charge if they sign a

3 or 5 year contract with Call Essentials. • Tell your customers about our business

continuity options: – Exchange Line Site Assurance – Alternate Routing – Diverse Routing – Dual Parenting

Resources - tools just for you• BT price list – takes you direct to the

ISDN30e page.

Pricing

Term Connection charge

Take-over charge

Quarterly quota charge

Monthly quota charge

Quarterly non-quota

charge

Monthly non-quota

charge

Quarterly upgrade to

Total Care Critical Care

First 15 channels

5 years £105 £20 £81.60 £27.20 £71.40 £23.80 £9 £12.90

3 years £105 £20 £86.10 £28.70 £75.30 £25.10 £9 £12.90

1 year £160 £20 £90.60 £30.20 £79.20 £26.40 £9 £12.90

16-30 channels

5 years £25 £20 £81.60 £27.20 £71.40 £23.80 £9 £12.90

3 years £25 £20 £86.10 £28.70 £75.30 £25.10 £9 £12.90

1 year £45 £20 £90.60 £30.20 £79.20 £26.40 £9 £12.90

What’s included

Key digital calling features

System

DASS ETSI

Calling line identity presentation (CLIP) – displays the number of the person who is calling on an incoming call

Presentation number 1 – specify a fixed calling line identity (the numbers that's displayed to who you call), which could be an 0845, 0800, 0870 or DDI number

Presentation number 3-5 – specify a dynamic calling line identity (CLI)

Calling line identity restriction (CLIR) – hide the main billing number when making a call

Connected line identity presentation (COLP) – show the line identity of the terminal that an outgoing call has been connected to

Connected line identity restriction (COLR) – hide the line identity of the terminal that an incoming call has been connected to

Administration provided basic diversion – voice only

Administration provided diversion on busy or failure of BT bearer – voice only

Administration provided set up call forwarding for all calls – immediately forward all calls

Administration set up call forwarding on busy – forward voice and data calls if you're already engaged on a call

Administration set up call forwarding on no reply – forward voice and data calls if they're not answered within 20 seconds

Administration provided selective outgoing call barring – on all calls, international calls and premium rate services (PRS), national, international calls and PRS, operator and international calls, or operator calls and PRS

Administration provided permanent outgoing call barring – restrict calls to certain numbers (such as international or premium rate) or to all numbers except for certain numbers

Customer controlled services – for use with switch only

Diversions – choose whether to divert all calls, calls when busy, calls unanswered after 20 seconds or if DASS link fails (DASS only, not available on DDI)

Channel busying – restrict incoming calls from reaching selected 'busied out' channels within a hunt group

Call barring – block calls to specific numbers (like international calls, calls to mobiles or premium rate numbers) or block all inbound calls

Customer controlled call forwarding – for ETSI only, forward calls if they're not answered within 20 seconds, when busy or forward all calls immediately

Sub addresses – allocate either 20 alpha numeric characters (ISDN30e) or six alpha numeric characters (DASS) to each device connected to a line so inbound calls can select a specific destination (6 octet) (20 octet)

Call deflection – deflect an incoming call to a pre-selected number while your phone is ringing

Anonymous call rejection – automatically reject all calls which are withheld

What’s included

Standard Care Prompt Care Total Care Critical Care

Customers who don’t have a critical reliance on their line

Customers whose lines are important and need a quick fix

Customers who operate seven days a week or who

need an urgent fix

Customers whose lines are vital for their business and need them up and running

as soon as possible

Fault reporting 24/7/365 24/7/365 24/7/365 24/7/365

Response 4 hours 4 hours 4 hours 4 hours

Target fix time End of second working day (up to 23:59)

End of next working day(up to 23:59) 24 hours 6 hours

Hours of service (engineer visit)

Monday-Friday 08:00-18:00excludes Bank Holidays

Monday-Saturday 08:00-18:00excludes Bank Holidays

Monday-Sunday 08:00-18:00includes Bank Holidays

24/7/365

What it all meansAim to fix a fault reported at midday Friday by 23:59 on the following Tuesday

Aim to fix a fault reported at midday Friday by 23:59

on the Saturday

Aim to fix a fault reported at midday Friday by midday

on the Saturday

Aim to fix a fault reported at midday Friday by 6pm that day

Care level included as standard Value PSTN lines Standard PSTN lines,

Featurelines Critical PSTN lines

Don’t forgetCare options can be tailored to fit in with your customer’s business as long as they have the same care level across a single installation. Here’s an example:• A customer has two separate installations –

one installation of 10 channels for the customer service team and a different installation of 10 channels for the warehouse.

• Both installations are on separate telephone numbers so they can use Critical Care for their customer service line and Prompt Care for their warehouse.

Call Essentials

Overview

Why it’s great Resources – tools just for you• BT price list – takes you direct to the

Call Essentials page.

A free call plan with 60 minutes of free calls to UK landlines and UK mobiles per line, every month It’s for 1-50 lines and excludes Value lines

1Easy to predict spending – get unlimited calls to UK landlines and UK mobiles for up to one hour each from just £12 per line, per month.

2Simplify international call costs – an additional £10 per line, per month, gets 2500 minutes of calls to the international numbers most businesses need.

3 Perfect for small and growing SMEs – no minimum spend commitment makes it ideal for customers whose call volumes vary.

4 Pay only for calls – there’s no charge for Call Essentials itself.

5 Extra calls won’t break the bank – low rates for calls outside the customer’s allowance keep costs manageable.

Why it’s great

Pricing

Call Essentials

Don’t forget• Just three calls to UK mobiles, for three

minutes each working day, more than covers the cost of the UK Unlimited Package cost.


Call Essentials page.

Important• Total customer inventory can’t exceed

50 fixed lines.

• Customers must take a 2, 3 or 5 year term.

• When the contract’s minimum term ends, unless the customer resigns a new contract term they won’t benefit from the inclusive calls anymore.

UK Unlimited Package Term Cost per month

• Package can be added to 1 to 50 lines• Unlimited calls to UK landlines (excluding 0845 and 0870 numbers)• Unlimited calls from Northern Ireland to fixed destinations in the Republic of Ireland• Unlimited fixed to unlimited UK mobiles - excludes calls to certain charge bands and wi-fi specialised services• Calls are limited to 60 minutes – after which there's a charge

2, 3 or 5 years £12

International Direct Dial Package

• Package can be added to 1 to 50 lines• Includes 2500 minutes per month to most international landlines

(excluding special and higher rate services and International ISDN 64kbit/s data calls)• The 2500 minutes per month are spread across the number of lines chosen

2, 3 or 5 years £10

Pay As You Go minutes (charges after the 60 minutes) Pence per minute Set-up fee

UK Inland 6p 6p

0870 / 0845 6p 6p

Standard UK mobiles (fm 1-6, 8, 12, 14, 16) 10p 6p

Specialist mobiles (fm 7, 9, 10, 15, 17) 14p 6p

Specialist mobiles (fm 11, 13) 19p 6p

International - dependant on charge bandUSA 5p 6p

Most of Europe 5p 6p

Countries included

Call Essentials

Countries includedAndorraAngolaAnguillaAntigua & BarbudaAntilles (Netherlands)ArgentinaArubaAustraliaAustriaAzoresBahamasBahrainBangladeshBarbadosBelgiumBermudaBhutanBoliviaBotswanaBrazilBrunei DarussalamBulgariaBurundiCambodia (Kingdom of)CameroonCanadaCanary IslandsCayman Islands

ChileChinaChristmas IslandCocos IslandsColombiaCosta RicaCroatiaCyprus (North and South)Czech RepublicDenmarkDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEstoniaFaroe IslandsFinlandFranceFrench GuianaFrench PolynesiaGeorgiaGermanyGibraltarGreeceGrenada (inc. Carriacou)Guadeloupe

GuamGuatemalaHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIreland (Republic of)IsraelItalyJamaicaJapanJordanKazakhstanKenyaKorea Republic (South)KuwaitKyrgyz RepublicLaosLatviaLebanonLesothoLiechtensteinLithuaniaLuxembourg

MacaoMadeiraMalawi (The Republic of)MalaysiaMaltaMartiniqueMauritiusMayotteMexicoMongoliaMontegnegroMontserratMoroccoMozambiqueNamibiaNepalNetherlandsNew CaledoniaNew ZealandNigeriaNorfolk IslandsNorthern MarianasNorwayOmanPakistanPalestinian National AuthorityPanama

ParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarReunionRodriguez IslandsRomaniaRussiaSamoa (US)San MarinoSaudi ArabiaSenegalSingaporeSint MaartenSlovak RepublicSloveniaSouth AfricaSouth SudanSpain (inc. Balearic Islands)St Kitts & Nevis (formerly St Christopher)St LuciaSt Pierre & MiquelonSt Vincent & the Grenadines

SudanSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTrinidad & TobagoTurkeyTurkmenistanTurks & Caicos IsUgandaUkraineUnited Arab EmiratesUruguayUSAUzbekistanVatican CityVenezuelaVietnamVirgin Islands (UK)Virgin Islands (USA)Wallis & FutunaZambiaZimbabwe

Business Complete

• Brings together calls, lines, broadband and mobile into one simple 24 month package.Important• A committed spend applies per annum and

is based on recurring charges. • Charges may apply if a customer doesn’t

meet 80% of their committed spend. • Includes all lines (PSTN, ISDN, Featureline

and VoIP). • Customers must make one chargeable call

per month on the line to be eligible for the 60 inclusive minutes.

• Intra-business calls must not exceed 75% of the total calls.

• When the contract’s minimum term ends, unless the customer resigns a new contract term they won’t benefit from the inclusive calls anymore.


Business Complete page.

Monthly cost with Business Complete

CallsCall package with broadband or mobile £14.50

Call package with just a landline £23.50

Monthly cost Monthly cost with Business Complete

Total saving with Business Complete over contract length

Broadband

Broadband £15.60 £14.60 £24

Broadband Unlimited £22.90 £20.90 £48

Broadband Premium £31.20 £28.20 £72

Broadband Pricing Area 3

Broadband £12.50 £11.50 £24

Broadband Unlimited £19.70 £17.80 £48

Broadband Premium £28.10 £25.10 £72

Infinity

Broadband Fibre £29.10 £26.10 £72

Infinity £29.10 £26.10 £72

Infinity Unlimited £36.40 £33.40 £72

Infinity Premium £44.70 £41.70 £72

Infinity Ultra £80 £70 £240

Overview

Our internet access portfolio offers business-grade broadband that’s fast and cost-effective Our wide range of products, from copper to fibre, means we’ve got something for every business, big and small

Why it’s great

1A reliable connection your customer can count on – with the UK’s first and only broadband that can automatically switch to 4G (UKB customers only).

2 Fastest line speed – with BT Infinity, customers get the fastest speeds their line can handle as standard. (UKB customers only.)

3Commitment to the fastest speeds – BT have signed up to Ofcom’s Voluntary Business Broadband Code of Practice to guarantee a minimum broadband speed.

4 Get the strongest wi-fi signal – with our Business Smart Hub, customers get our most powerful wi-fi yet.

524/7 support – support centres are free to call and we'll pick up the phone at any time on any day. So, customers will have everything they need to stay connected.

6Watch sport on the move – with free personal use of the BT Sport app on any smartphone or tablet. (With Infinity Unlimited, Infinity Premium and for UKB customers only.)

7 Fuss-free Guest Wi-Fi – comes ready and waiting on our Smart Hub. It just needs to be switched it on.

Important• If a customer asks about net neutrality,

visit the Traffic management and net neutrality help page for details on how we manage it.

Don’t forgetYou need to do a 4G signal check before you start talking to customers about 4G Assure.

Resources - tools just for you• TAGS – check what speed your

customer can get.

• Broadband Availability Checker – shows availability dates for capacity issues.

What’s included

UKB

Resources – tools just for you• TAGS – check what speed your

customer can get.


Don’t forget• All Infinity Premium and Sub 15 products

(including Infinity and Infinity Unlimited where the download speed is less than 20Mbps), is engineer installed.

• Ask if the customer needs a static IP address.

Always lead with

Infinity Premium

Infinity Unlimited Infinity Infinity

EssentialBT Business

Broadband (Fibre)Installation method Engineer install Self-install Self-install Self-install Engineer install

Network reliability 99.99%

Download speed Up to 76Mbps Up to 76Mbps Up to 76Mbps Up to 52Mbps Up to 14.25Mbps

Upload speed Up to 19Mbps Up to 19Mbps Up to 19Mbps Up to 9.5Mbps Up to 9.5Mbps

Usage limits Unlimited Unlimited 50GB 25GB Unlimited

4G Assure

BT Business Smart Hub £8.50 delivery charge applies

Guest Wi-Fi

BT Sport appFor personal use only

BT Device Protection1 licence included for the length of the minimum period

BT Tech Heads™ support On up to 3 PCs and Macs

Unlimited use of five million BT Wi-fi hotspots

24/7 UK based technical support online or via 0800

Prompt CareEnd of next working day fix, £25 goodwill payment if not met

Standard CareEnd of next working day +1 fix

Business Essentials 10 email addresses and 50MB web space

Static / dynamic IP address Dynamic (static at a cost)

What’s included

BCP/Legacy

Don’t forget• All Infinity Premium and Sub 15 products

(including Infinity and Infinity Unlimited where the download speed is less than 20Mbps), is engineer installed.

• Ask if the customer needs a static IP address.


customer can get.


Infinity Ultra (FTTP only)

Infinity Premium

Infinity Unlimited Infinity BT Business

Broadband (Fibre)

Installation method Engineer install Engineer install Self-install Self-install Engineer install


Download speed Up to 330Mbps Up to 76Mbps Up to 38Mbps Up to 38Mbps Up to 14.25Mbps

Upload speed Up to 30Mbps Up to 19Mbps Up to 9.5Mbps Up to 9.5Mbps Up to 9.5Mbps

Usage limits Unlimited Unlimited Unlimited 50GB Unlimited




Office 365 Business Essentials 1 licence included for the length of the minimum period

Upgrade to Office 365 Business Premium £4 £4 £4 £9 £9

24/7 technical support online or via 0800





Pricing

Don’t forgetOffer customers big savings with our bundle deals

• Always pitch standard bundle first – it’s cheaper than getting a broadband and line individually.

• Only use closing bundle if sale is at risk and with your manager’s permission.

Upsell - MobileCustomers get £5 a month off their mobile bill – when they buy a mobile plan with broadband.

Infinity Ultra (FTTP only)

Infinity Premium

Infinity Unlimited Infinity Infinity

EssentialBT Business

Broadband (Fibre)2/3/5 year minimum period

Standard monthly cost £80 £44.70 £36.40 £29.10 £19 £29.10

1 year minimum period

Standard monthly cost £100 £51 £41.60 £33.30 £22 £33.30

Connection charge No charge No charge No charge No charge £49 No charge

1 static IP address £5.50 £5.50 £5.50 £5.50 £5.50 £5.50

5 static IP addresses £11 £11 £11 £11 £11 £11

4G Assure Standard monthly cost £8 £8 £8 £8


Guest Wi-Fi

Overview

Our internet access portfolio offers business-grade broadband that’s fast and cost-effective Our wide range of products, from copper to fibre, means we’ve got something for every business, big and small

Why it’s great


customer can get.





2Commitment to the fastest speeds – BT have signed up to Ofcom’s Voluntary Business Broadband Code of Practice to guarantee a minimum broadband speed.

3 Get the strongest wi-fi signal – with the BT Business Smart Hub, customers get our most powerful wi-fi yet.

424/7 support – support centres are free to call and we'll pick up the phone at any time on any day. So, customers will have everything they need to stay connected.

5Watch sport on the move – with free personal use of the BT Sport app on any smartphone or tablet. (With Broadband Premium and for UKB customers only.)


What’s included

UKB


customer can get.


Always lead with

Broadband Premium Broadband Unlimited Broadband Wires Only

Installation method Self-install


Download speed Up to 17Mbps

Upload speed Up to 0.9Mbps

Usage limits Unlimited Unlimited 10GB 1GB

4G Assure


£55

Guest Wi-Fi Free with BT Business Smart Hub

BT Sport app For personal use only









What’s included

BCP/Legacy


customer can get.



Installation method Self-install


Download speed Up to 17Mbps

Upload speed Up to 0.9Mbps

Usage limits Unlimited Unlimited 10GB 1GB

BT Business Smart Hub£8.50 delivery charge applies

£55



Office 365 Business Essentials 1 licence included for the length of the minimum period

Upgrade to Office 365 Business Premium £4 £9 £9 £9






Pricing

Upsell - MobileCustomers get £5 a month off their mobile bill – when they buy a mobile plan with broadband.

Don’t forgetOffer customers big savings with our bundle deals

• Always pitch standard bundle first – it’s cheaper than getting a broadband and line individually.

• Only use closing bundle if sale is at risk and with your manager’s permission.

Always lead with


2/3/5 year minimum period

Standard monthly cost £31.20 £22.90 £15.60 £12.40

1 year minimum period

Standard monthly cost £37.40 £28.10 £19.70

Connection charge No charge No charge £30 £60

Payment by Direct Debit only

1 static IP address £5.50 £5.50 £5.50 £5.50

5 static IP addresses £11 £11 £11 £11

4G Assure Standard monthly cost £8 £8


£55

Guest Wi-Fi Free with BT Business Smart Hub

Overview

Broadband with 4G Assure The UK’s first and only broadband that can automatically switch to 4G.

Why it’s great

Don’t forget• The solution consists of our Smart Hub, a

4G dongle which contains a pre-activated SIM and an extension cable.

• You’ll need to do a signal check before you start talking to customers about 4G.

• Existing Premium customers will need to resign in order to get their dongle and docking station.

• There is no change to BAU resign rules – usual rules apply.

• When in failover mode, speeds are capped to match the broadband speed.

• Available to UKB customers only.

• Next day orders must be placed on the system by 12pm.

1 A reliable connection your customer can count on – with the UK’s first and only broadband that can automatically switch to 4G.

2It’s 4G ready in a day – we’ll send out the 4G Assure dongle as soon as your customer places the order, so they could be up and running the very next day.

3We’re on it – we’ll know if your customer’s broadband has switched to 4G and will get straight on to fixing it. And we’ll contact them to let them know what’s happening.

4Unlimited usage – customers are free to use as much data as they need - no catches, no caps and no hidden penalties (Unlimited packages only).

5Our speed guarantee – If your customer’s fixed broadband connection drops below the minimum speed we promised and we can’t fix it, they can walk away.

6Our Smart Hub is built for business – keeping customers connected with the UK’s most powerful business wi-fi signal vs major UK broadband providers.

Resources – share with customers• Customer brochure – if you need to

follow up via email with more info.

• Scenario video – to give your customers an example of 4G Assure in action.

• Animation – help them understand the product in less than two minutes.

Overview

The UK’s most powerful business wi-fi signal vs major UK broadband providers 1

Keeps wi-fi the strongest it can be – smart scan technology constantly checks for interference so customers always get the best wi-fi connection.

2 Fast wi-fi speeds, further away – it gives customers fast wi-fi in more places around the office than ever before, even far away from the hub.

3Tailored for your customer’s business – it supports static IP and comes with a firewall to help keep customer’s business safe. Plus it prioritises web traffic that boosts the strength of voice over IP (VoIP) calls.

4 Future proof – it’s ready to handle faster speeds, like Ultrafast broadband, and more devices as they become wi-fi enabled.


Why it’s great Resources – share with customers• Customer brochure – for more information

on the benefits and product specification (via the Partner Portal).

Resources – tools just for you• Our Business Smart Hub has been tested

against major business broadband providers. See the full test report at bt.com/business/smarthub.

What’s included

Key features

Guest Wi-Fi A separate Wi-Fi network for visitors

2 x wireless SSIDs (2.4GHz & 5GHz) Smart setup

Integrated VDSL modem Smart wireless

ADSL/VDSL bridge mode Dual-band wireless

Dynamic DNS Power save

Single static IP Smart diagnostics

Multiple static IP WPS

Port forwarding Hub status information available via the UI

USB device support Remote upgrade

QoS IPv6 future feature

Fault indication lights uPnP support

NAT/NoNAT support DHCP server

Multi NAT Mapped network to show devices connected to Hub

Automatic authentication SIP-ALG support

Resources – share with customers• Customer brochure – includes detailed

product specification including modem types, supported access methods and physical size (via the Partner Portal).

Business rules

Customer type Existing broadband product New product Existing broadband hub Smart Hub cost

New broadband customers

Wires only £55

Broadband ADSL Free

All Infinity Free

Existing customers who want to re-sign or re-grade

Broadband ADSL Broadband ADSLHub 2/3/legacy £55

Hub 5 £55

Infinity FTTC Broadband ADSLHub 3 £55

Hub 5 £55

Broadband ADSL Infinity FTTCLegacy hub 2/3 Free

Hub 5 Free (opt-in basis)

Infinity FTTC Infinity FTTCHub 3 £55

Hub 5 £55

Important• There’s no ‘upgrade’ path to FTTP.

Overview

A private, dedicated leased line for businesses where internet access is critical It’s like giving a customer their own pipe that can carry masses of data, from 2Mbps up to 10Gbps

Why it’s great

1 Market leading service and SLA for dedicated internet access in the UK – we’re ranked number 1 in the UK.

2 Dedicated bandwidth with no sharing – customers get the speed they need, all the time, guaranteed.

3 Same download and upload speeds (symmetrical) – essential for uploading to the cloud, sharing large files and using VoIP.

4 100% availability SLA – money-back guarantee if we fail to meet our target.

5 Flexible bandwidth – change it in line with demand and only pay for what’s needed.

6 Unlimited data – no fair usage policy or traffic limits. They can use as much data as they like.

7 24/7/365 support – technical support available 24 hours a day with a five hour fix time.

Resources – share with customers• Customer brochure – tailor a brochure to

your customer’s specific needs.

• Resilience customer brochure – for information on building an even more resilient BTnet connection.

What’s included

Key features BTnet Dedicated Internet Access

Bandwidth options 2Mb to 10Gb available

Free standard connection 3 and 5 year terms

Excess Construction Charges contribution First £2800 funded by BT

Delivery technologiesBTnet Express

(Using EFM and GEA cabling options) Supporting 2 - 30Mbps

Ethernet FibreSupporting 2Mbps to 10Gbps

Managed Cisco router with engineer installation

Same upload and download speeds (symmetrical)

Contention ratio 1:1 (fully uncontended)

Usage Unlimited and no fair usage policy

Online bandwidth utilisation and reporting (free)

Availability SLA 100%

Target fix time for faults 5 hours

Resilience options – Backup, Failover and Load Balancing Extra cost

SLA – latency (UK) Less than 20ms

Free standard allocation of IPv4 static addresses

Free IPv6 static addresses

10 primary and 250 secondary domain names

Optimised for voice and applications

Upsell - resilience options1. Failover – we manage a secondary leased line

(identical in size and performance to the customer’s primary line) which is activated if there’s a problem. So, everything continues to work as normal.

2. Backup (including Quick Connect) – a cheaper option than Failover as the secondary line is smaller than their primary line and will also offer lower levels of delivery diversity. So they have back up, but with reduced performance. Customers can even use BTnet’s Quick Connect feature when they order backup to give quicker delivery lead times.

3. Load Balancing – a secondary line remains active at all times, to allow the customer to load balance their traffic. So, in the event of a failure, traffic automatically routes to the active line.

Cross sell - Cloud VoiceCustomers can use a BTnet connection to support Cloud Voice and SIP Trunk services. It will provide high quality voice calls with Quality of Service prioritisation.

Pricing

Fibre

Important• Always pitch the standard bundle first as

this offers a saving over individual prices for broadband and a line.

• You must only use the closing bundle price if your sale is in jeopardy and you must ask your manager for authorisation to proceed.

Remember• Only available on two year contracts and

to UKB customers (not legacy).• Bundles are available to:

– brand new customers, switching from the competition

– PSTN only customers who need a new broadband

– existing customers who want to buy a new line and broadband.

Including line (with calls)

Infinity Unlimited and calls

£41+

Standard Line £21.20 = £62.20

Value Line £15.90 = £56.90

Infinity Premium and calls

£49+


Value Line £15.90 = £64.90


Infinity Unlimited and calls

£37+


Value Line £15.90 = £52.90

Infinity Premium and calls

£45+


Value Line £15.90 = £60.90

Including line (without calls)

Infinity£24 +


Value Line £15.90 = £39.90

Infinity Unlimited£31 +


Value Line £15.90 = £46.90

Infinity Premium£39 +


Value Line £15.90 = £54.90


Infinity£20 +


Value Line £15.90 = £35.90

Infinity Unlimited£27 +


Value Line £15.90 = £42.90

Infinity Premium£35 +


Value Line £15.90 = £50.90

Closing bundles Closing bundles

Standard bundles Standard bundles


Broadband Unlimited and calls

£26+


Value Line £15.90 = £41.90

Broadband Premium and calls

£34+


Value Line £15.90 = £49.90


Broadband Unlimited and calls

£23+


Value Line £15.90 = £38.90

Broadband Premium and calls

£31+


Value Line £15.90 = £46.90

Pricing

Copper


Broadband£9 +


Value Line £15.90 = £24.90

Broadband Unlimited£16 +


Value Line £15.90 = £31.90

Broadband Premium£24 +


Value Line £15.90 = £39.90


Broadband£8 +


Value Line £15.90 = £23.90

Broadband Unlimited£13 +


Value Line £15.90 = £28.90

Broadband Premium£21 +


Value Line £15.90 = £36.90

Closing bundles Closing bundles

Standard bundles Standard bundles Important• Always pitch the standard bundle first as

this offers a saving over individual prices for broadband and a line.

• You must only use the closing bundle price if your sale is in jeopardy and you must ask your manager for authorisation to proceed.

Remember• Only available on two year contracts and

to UKB customers (not legacy).• Bundles are available to:

– brand new customers, switching from the competition

– PSTN only customers who need a new broadband

– existing customers who want to buy a new line and broadband.

Overview

Why it’s greatIt’s your customer’s business, with extra oomph Our new Ultrafast Fibre Broadband has download speeds of up to 314Mbps, letting more people do more online at the same time

“ Our internet is vital to what we do – and with Ultrafast, everything is consistently quicker.”

Bob Morrison, First Eleven Sports Agency.

“ Ultrafast has given us the confidence to pick up the iPad and show customers products. We used to avoid it, just in case the connection failed, and try to talk it through instead.”

Cearan Burton, The Bike Warehouse.

Resources – share with customers• Customer brochure – if you need to

follow up via email with more info (via the Partner Portal).

• What affects your speeds – explains the factors that could affect your customer’s speed.

Resources – tools just for you• Our Business Smart Hub has been tested

against major business broadband providers. See the full test report at bt.com/business/smarthub.




2Our speed guarantee – if your customer’s connection drops below the minimum speed we promised, and we can’t fix it, they can walk away – with no catch and no fee.

3Power up your wi-fi – comes with the BT Business Smart Hub, delivering the UK’s most powerful business wi-fi signal vs major UK broadband providers.

4 Hassle-free installation – we’ll send an engineer to install it on an agreed date. And we’ll give them a two-hour appointment slot.

5Help around the clock – BT Tech Heads is included as standard, so customers have a dedicated IT adviser they can call for free 24/7. And if they have any hitches, we’ll aim to have them fixed by the end of the next working day.

6Keeping your data safe – includes one BT Device Protection license per user, offering a firewall, anti-virus and anti-spyware software for up to three devices.


What’s included

Important• Tell your customer what may affect

their speed.

• An Openreach Modem is needed.

• To make sure your customers are getting the best possible speeds, tell them to use their Smart Hub and the high-speed cables provided.

• For more tips on getting the best from their connection they can visit bt.com/mybroadbandspeed.

Ultrafast 1 Ultrafast 2

Installation method Managed Install


Download speed Up to 152Mbps Up to 314Mbps

Upload speed Up to 29Mbps Up to 48Mbps

Usage limits Unlimited Unlimited

4G Assure


Guest Wi-Fi

BT Sport app For personal use only



Unlimited use of five million BT Wi-Fi hotspots


Prompt Care End of next working day fix, £25 goodwill payment if not met

Static / dynamic IP address Dynamic for Solo, static optional for bundles

Pricing

Important• Bundles have the option of adding

an inclusive static IP, if the customer needs one.


Connection charge No charge No charge

1 static IP address £5.50 £5.50

5 static IP addresses £11 £11



24 month contract £45 £55

OoC / 12 month contract £50 £60


Ultrafast Fibre Broadband 1

£37+


Value Line £15.90 = £52.90


£47+


Value Line £15.90 = £62.90



£47+


Value Line £15.90 = £62.90


£57+


Value Line £15.90 = £72.90

Standard bundles

Solo

Standard bundles

Overview

A range of mobile plans on the network with 4G in more places than any other UK network

1 Plans to suit everyone – there are a range of plans to choose from, each packed with more features than the last.

2 Work abroad without worry – EU roaming is included as standard.

3 Support when it’s needed – by phone, web chat and online resources.

4 £5 a month off their mobile bill – when they buy a mobile plan with broadband.

5 Freedom to work from almost anywhere – with access to over five million BT Wi-fi hotspots.

Why it’s great Resources - tools just for you• Mobile coverage checker

Pricing

Solo Standard Solo Extra Solo Extra Plus

UK and EU data 1GB 2GB 4GB 8GB 16GB 32GB 40GB 60GB

UK and EU minutes/texts Unlimited Unlimited Unlimited

Entry Handset - 24 months £28 £33 £34 £39 £44 £49 £54 £63

Core Handset - 24 months £28 £33 £38 £43 £48 £53 £58 £63

Premium Handset - 24 months £38 £43 £48 £53 £58 £63 £68 £73

Solo Value - 24 months £23/£28 £28*

12 months £48 £53 £58

36 months £38 £43 £48

Extra benefits Access to BT Wi-fi. 180 minutes and texts to the EU from the UK. Access to BT Wi-fi.

Unlimited EU IDD minutes and texts,

Unlimited MMS and 200 08xx

Access to BT Wi-fi

Speed UK data speeds up to 60Mbps Our fastest UK data speeds Our fastest UK data speeds

Important• All plans have:

‘Roam like home in EU’ and BT Wi-fi.

• Solo Extra plans have: 180 EU IDD minutes and texts.

• Solo Extra Plus plans have: Unlimited EU IDD minutes and texts, Unlimited MMS and 200 08xx.

Our new pricing bands - what they offer customers• Entry - lower cost devices available here. Gives customers more data for less monthly cost.• Core - pricing as of 3 November with most of our handsets in this band.• Premium - for highest cost devices. Higher monthly charges enables lower upfront cost.• Value - no change. Selected lower end devices with greater discounts.

*Only Solo Standard benefits apply.

Countries included

ImportantRoaming fair use policy:

• 16GB plan has a 15GB fair use policy whilst roaming.

• 32GB, 40GB and 60GB plans have a 25GB fair use policy.

Countries includedCalls, texts and data while roaming in the EU:

AustriaAzoresBelgiumBulgariaCanary IslandsCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceFrench Guiana

GermanyGibraltarGreeceGuadeloupeGuadeloupe (France)GuernseyHungaryIcelandIrelandIsle of ManItalyJerseyLatvia

LiechtensteinLithuaniaLuxembourgNetherlandsNorwayMadeiraMaltaMartiniqueMonacoPolandPortugalReunion IslandsRomania

St BarthélemySt MartinSan MarinoSlovakiaSloveniaSpainSwedenSwitzerlandVatican City

IDD (Calling and texting from the UK to the EU). This includes all of the European countries listed, except Estonia, Liechtenstein, Monaco, Latvia and Lithuania.

Overview

Flexible SIM Only plans for businesses wanting to keep their existing mobile phones

1 Value for money – generous allowances and great benefits for a low monthly cost.

2 More choice – customers can choose how long they want to stay with 30 day, 12 month or 24 month plans.


4 Flexibility – perfect for part time and seasonal workers.


Pricing

24 months 12 months 30 days

Monthly cost £14 £16 £20 £8 £12 £14 £16 £20 £24 £28 £14 £16 £20

UK and EU data 1GB 3GB 6GB 250MB 500MB 1GB 3GB 6GB 12GB 25GB 500MB 2GB 4GB

UK and EU minutes/texts 1000 Unlimited Unlimited 250 500 1000 Unlimited Unlimited Unlimited Unlimited 500 1000 Unlimited

UK data speed Our fastest 4G Speeds Our fastest 4G Speeds Our fastest 4G Speeds

Cross sell - BroadbandCustomers get £5 a month off their mobile bill when they buy a mobile plan with broadband.

Important• Fair use policy of 15GB data in EU applies.

Countries includedCalls, texts and data while roaming in the EU: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guadeloupe (France), Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Madeira, Malta, Martinique, Monaco, Poland, Portugal, Reunion Islands, Romania, St Barthélemy, St Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Overview

A flexible, secure and shared mobile plan that travels with customers Gives businesses with 20 or more devices UK minutes, texts and data to share

1 Options for every budget – with a choice of either Secure Sharer, which includes security, or Standard Sharer for a more basic option.

2A range of allowances – for 20 or more devices, with options for fixed and unlimited minutes and texts, plus a range of shared data allowances.

3Perfect for international roaming – UK and Europe Zone countries are included as standard, with options to include Business and World Zones.

4 Device and data security with Secure Sharer – pick either MobileIron Cloud Silver or BES12 Cloud Silver.

5 Full control of every device – with an easy-to-use online portal to apply settings, block apps and more on Secure Sharer.

Why it’s great Resources - share with customers• Mobile Sharer customer brochure – for

everything a customer needs to know about Mobile Secure Sharer (via the Partner Portal).

ImportantCustomers can choose between Secure Sharer with MobileIron Cloud Silver or BES12 Cloud Silver included as standard, or Standard Sharer for a more basic option.

Secure Sharer

24 month term

Monthly cost £8 £12 £30 £45 £90 £225 £450 £1,125 £2,250 £3,375 £4,500UK and Europe Zone data 1GB 2GB 5GB 10GB 20GB 50GB 100GB 250GB 500GB 750GB 1TB

Step 1: Choose data

24 month term

Monthly cost n/a* £40 £80 £135 £400 £825 £ 1,600UK and Europe Zone minutes and texts Unlimited 1,000 2,000 3,500 10,000 25,000 50,000

*Customers are charged for their unlimited calls and texts in the monthly subscriber fee – shown in step 3.

Step 2: Choose minutes and texts

Step 3: Choose user type

Monthly cost

Core ZoneUse in UK and Europe Zone

World ZoneUse in UK, Europe Zone

and World Zone

Set allowance £12.50 £72.50

Unlimited allowance £22.50 £82.50Data only £5

Roaming in World Zone is £7.50 per day for each

user who roams

Step 4 (optional): Choose extras

Step 5: Technology fund

Add any other extras you might need like more data, or international calling.

Provide the customers with the devices they require using the technology fund investment available.

All Secure Sharer plans include MobileIron Cloud Silver or BES12 Cloud Silver for each user

Standard Sharer

24 month term

Monthly cost £8 £12 £30 £45 £90 £225 £450 £1,125 £2,250 £3,375 £4,500UK and Europe Zone data 1GB 2GB 5GB 10GB 20GB 50GB 100GB 250GB 500GB 750GB 1TB

Step 1: Choose data

24 month term

Monthly cost n/a* £40 £80 £135 £400 £825 £ 1,600UK and Europe Zone minutes and texts Unlimited 1,000 2,000 3,500 10,000 25,000 50,000

*Customers are charged for their unlimited calls and texts in the monthly subscriber fee – shown in step 3.

Step 2: Choose minutes and texts

Step 3: Choose user type

Monthly cost

Core ZoneUse in UK and Europe Zone

Business ZoneUse in UK, Europe Zone

and Business Zone

Set allowance £10 £35

Unlimited allowance £20 £45Data only £5

Roaming in Business Zone is £5 per day for each

user who roams

Step 4 (optional): Choose extras Add any other extras you might need like security, more data,

or international calling

Step 5: Technology fund

Provide the customers with the devices they require using the technology fund investment available.

Extras

Security Extras Cost per user

MobileIron Cloud Bronze £2MobileIron Cloud Silver £4BES12 Cloud Silver £3.50BES12 Cloud Silver Account £1.50BES12 Cloud Gold £8

International Calling Cost per user

International Voice Extra 50 £10

International Calling Cost per contractEurope, USA and Canada Calling Extra 250 £10Europe, USA and Canada Calling Extra 500 £20Europe, USA and Canada Calling Extra 1000 £40Europe, USA and Canada Calling Extra 1500 £60Europe, USA and Canada Calling Extra 2000 £80Europe, USA and Canada Calling Extra 3000 £120Europe, USA and Canada Calling Extra 5000 £200Europe, USA and Canada Calling Extra 7000 £280Europe, USA and Canada Calling Extra 10000 £400

VAS Cost per user

Office 365 Premium Account £7.50

Voice Extras Cost per contract

UK and Europe Zone Minutes Extra 2500 Account £90UK and Europe Zone Minutes Extra 5000 Account £175UK and Europe Zone Minutes Extra 10000 Account £340

Voice Extras Cost per user

UK and Europe Zone Helpline Extra £3.50UK and Europe Zone Landline Extra £5UK and Europe Zone Closed User Group Extra £6

Single User Data Extras Cost per user

UK and Europe Zone Data Extra 500MB Single £5UK and Europe Zone Data Extra 1GB Single £8UK and Europe Zone Data Extra 2GB Single £10UK and Europe Zone Data Extra 3GB Single £15UK and Europe Zone Data Extra 4GB Single £20UK and Europe Zone Data Extra 5GB Single £22.50UK and Europe Zone Data Extra 8GB Single £36UK and Europe Zone Data Extra 10GB Single £42

Resources - tools just for you• BT price list – to see the full list of extras.

• Mobile coverage checker

Countries included

Countries includedEurope Zone countries:

Aland IslandAustriaAzoresBelgiumBulgariaCanary IslandsCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFrance

French GuianaGermanyGibraltarGreeceGuadeloupeGuernseyHungaryIcelandIrelandIsle of ManItalyJerseyLatvia

LiechtensteinLithuaniaLuxembourgMadeiraMaltaMartiniqueMayotteMonacoNetherlandsNorwayPolandPortugalRéunion

RomaniaSaint BarthélemySaint MartinSan MarinoSlovakiaSloveniaSpainSwedenSwitzerlandVatican City

Business Zone countries:

AustraliaCanadaChina

IndiaIsraelNew Zealand

SingaporeTurkey

USAUS Virgin Islands

World Zone countries:

AnguillaAntigua and BarbudaArgentinaArubaAustraliaBahamasBarbadosBrazilBritish Virgin IslandsCanadaCayman IslandsChina

DominicaGrenadaHaitiHong KongIndiaIndonesiaIsraelJamaicaJapanKenyaKuwaitMalaysia

MexicoNew ZealandPhilippinesPuerto RicoQatarRussiaSaudi ArabiaSingaporeSouth AfricaSouth KoreaSt. Kitts and NevisSt. Lucia

St. Vincent and The GrenadinesThailandTrinidad and TobagoTurkeyTurks and Caicos Islands United Arab EmiratesUSAUS Virgin Islands

Overview

A tablet plan fit for any budget No upfront cost on a selection of tablets offering great value

1 Great value – business budgets stretch further with 36 month plans from £8 a month.

2 Freedom to work from almost anywhere – with 4G in more places than any other UK network.



Pricing

36 month plans 24 month plans

Monthly cost £8 £11 £13 £16 £21 £26 £31 £36 £11 £13 £16 £21 £26 £31 £36 £41 £46

UK and EU data 500MB 2GB 4GB 8GB 12GB 16GB 20GB 24GB 1GB 2GB 4GB 6GB 8GB 10GB 12GB 16GB 20GB

Speed Our fastest 4G Speeds Our fastest 4G Speeds

Apple

iPad Mini 4 128GB £300 £250 £220 £200 £150 £100 £8.33 £8.33 £350 £320 £300 £250 £200 £150 £8.33 £8.33 £8.33

iPad Pro 10.5 64GB £520 £470 £420 £340 £260 £180 £83.33 £50 £500 £480 £450 £350 £300 £250 £200 £100 £83.33

iPad Pro 10.5 256GB £580 £540 £490 £410 £330 £230 £180 £100 £550 £550 £500 £450 £400 £350 £280 £230 £150

iPad Pro 12.9 64GB £630 £580 £530 £450 £360 £280 £200 £150 £600 £580 £550 £500 £450 £400 £350 £280 £200

iPad Pro 12.9 256GB £700 £660 £610 £530 £430 £350 £280 £200 £680 £650 £620 £550 £500 £450 £400 £350 £250

iPad 9.7 32GB £250 £180 £150 £125 £83.33 £8.33 £8.33 £8.33 £300 £280 £250 £180 £83.33 £8.33 £8.33 £8.33 £8.33

iPad 9.7 128GB £300 £250 £220 £200 £150 £83.33 £8.33 £8.33 £350 £320 £300 £250 £200 £150 £100 £8.33 £8.33

Samsung Tab A 10.1 £100 £50

Galaxy Tab Active £200 £150 £100

Huawei T3 8


All upfront costs of £8.33 or less don’t apply to upgrading customers and should be replaced with £0.

Countries included


Countries includedData while roaming in the EU:

AustriaAzoresBelgiumBulgariaCanary IslandsCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceFrench Guiana

GuadeloupeGermanyGibraltarGreeceGuadeloupe (France)GuernseyHungaryIcelandIrelandIsle of ManItalyJerseyLatvia

LiechtensteinLithuaniaLuxembourgMadeiraMaltaMartiniqueMonacoNetherlandsNorwayPolandPortugalReunion IslandsRomania

St BarthélemySt MartinSan MarinoSlovakiaSloveniaSpainSwedenSwitzerlandVatican City

Overview

Keeping businesses connected on the move 1 Plans to suit every business – with a choice of data allowance,

from 2GB to 30GB a month on 1 and 24 month plans.

2 Wi-fi wherever you are – customers can create their own on-the-go internet bubble and stay connected wherever they are.

3 Freedom to work from almost anywhere – with access to over five million BT Wi-fi hotspots.

4 Our fastest 4G Speeds – as standard on all plans.

Why it’s great Latest offer50GB for £25Ongoing

Offer briefing

Resources - tools just for you• Mobile coverage checker

Pricing

24 month plans 1 month plans

Monthly cost £10 £12 £17 £22 £11 £13 £18 £24

UK and EU data 2GB 4GB 15GB 30GB 2GB 4GB 15GB 30GB

UK and EU texts 100 UK and EU texts 100 UK and EU texts

Speed Our fastest 4G Speeds Our fastest 4G Speeds

Netgear AirCard 785 mobile wi-fi £60 £60 £60 £60

HUAWEI E3372 Dongle £25 £25 £25 £25

MBB SIMO


Countries includedData while roaming in the EU: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Guadeloupe, Germany, Gibraltar, Greece, Guadeloupe (France), Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, St Barthélemy, St Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

Resources - tools just for you• Mobile coverage checker

Pricing

Mobile extras

Resources - tools just for you• BT price list - takes you direct to the mobile

extras page for exclusions and restrictions.


Extra What you get per month Term Cost per month

Voice UK Voice Helpline 3000 mins to 0845/0870 24 months £3.50

UK and EU data

UK and Europe Zone Data 500MB 500MB of data 24 months £5

UK and Europe Zone Data 1GB 1GB of data 24 months £8


UK and Europe Zone Data 5GB 5GB of data 24 months £22.50



Roaming - Ireland

Ireland Texts3000 texts to Republic of Ireland (RoI)

from UK, from RoI to UK and within RoI while roaming

30 days £3.50

12 months £2.50

Roaming - Rest of World

Rest of World Data 100MB 100MB of data to use outside of Europe 30 days £100

Rest of World Data 500MB 500MB of data to use outside of Europe 30 days £250

Pricing

Description Cost

Calls to landlines (01,02,030 35p

Calls to 0800 numbers Free

Calls to 0845, 0843, 0844 and 0870 numbers 41.5p inclusive of the service charge raised by the service provider

Calls to information services (0871 and 0872) 47.5p inclusive of the service charge raised by the service provider

Calls to voicemail Free

Calls to BT mobiles 35p

Calls to other UK mobiles 35p

SMS 10p

MMS 30p

Data in UK and EU (On Solo, SIM Only or Mobile Broadband plans) £5 for 500MB

Data in Rest of World £4

Out of bundle charges


out of bundle charges page for exclusions and restrictions.


A business grade security package provided by Symantec For small and medium businesses looking to protect against the most advanced cyber threats and ransomware attacks

Why it’s great

1 Multi device support – protects up to three devices from only £4.99 per user (including PC, Mac, tablets and smartphones).

2Business grade security – with firewall to filter bad web traffic and block malware reaching devices, as well as anti-virus to scan and eradicate any malware already on a device.

3 Data protection – with anti-spyware which protects against theft of data from systems.

4Hassle free set up and management – it’s ready to protect users in under 5 minutes. There is also a cloud-based console to manage all company devices centrally.

5 Automatic updates – it’s constantly running updates in the background without any disruption or input needed.

6 World class support – in association with Symantec, the world’s leading cyber security company.

Cross sell – Mozy BackupSell with our Mozy Backup solution so customers can also automatically back up and recover their documents should they lose data on their PC, Mac or server.

Overview

Key features

Multi-device support Protects up to three devices (PC, Mac, tablet or smartphones) per user

Firewall Filters bad web traffic and blocks malware before it spreads to a device

Anti-virus Scans and eradicates malware that arrives on your device

Anti-spyware Protects against theft of data from your system

Ransomware protection Stops malicious encryption of files or whole devices and protects you from paying ransom to get your business data back

USB storage protection Blocks infection from USB storage devices

Artificial intelligence Detects new and unknown threats with sophisticated malware detection methods

Mobile device management Prevents unauthorised access to user’s mobile devices

Easy installation Can be set up and ready to protect users in under 5 minutes

Easy management Cloud-based console to manage all company devices centrally – designed for IT generalists

Automatic updates Constant updates are run in the background without disruption or input needed

Term Cost per month

Volume bundle 3 licences 24 Months £9.98

1 licence 24 months £4.99

1 licence 12 months £5.50

What’s included and pricing

Overview

Why it’s greatFor businesses that need to work anywhere, any time on any device Access to Microsoft Office tools like Word, PowerPoint, Excel and Outlook

1Work together on the move – access, share and control who can see and edit files. They can even be synced between devices, so the latest version is always used.

2 Important files are kept safe in the cloud – with OneDrive for Business which includes 1TB of space per user.

3A secure 50GB mailbox – that's much larger than many free emails. It includes calendars and contacts too (included in Business Essentials and Business Premium).

4 Professional email address – using a domain that reflects the business name (included in Business Essentials and Business Premium).

5 Easy to manage IT – quick and easy to install with email filters against malware, spam and viruses.

6 No upfront charges – and a predictable, low monthly cost.

7 New monthly rolling contracts – customers can now buy Office 365 for a month at a time before they commit to a 12-month contract.

Pricing

Cross sell – Infinity (Fibre)With Infinity Unlimited, Premium and Ultra, customers get Microsoft Office 365 Business Essentials for free. They can upgrade to Business Premium for an additional £4 per user, per month.

Microsoft Office 365 Business Essentials

Microsoft Office 365 Business

Microsoft Office 365 Business Premium

Monthly cost – per user

Rolling monthly contract 1 year Rolling monthly

contract 1 year Rolling monthly contract 1 year

£4.50 £3.80 £9.60 £7.90 £11.30 £9.40

Full Office applications (including Word, Excel, PowerPoint, OneNote) installed on up to five devices (PCs, Macs, smartphones or tablets)

Online versions of Office including Word, Excel and PowerPoint. Accessible through a web browser

Business class email, calendar and contact with 50Gb mailbox

1TB cloud storage for important files with OneDrive for Business

Team sites and internal portal with Microsoft SharePoint. Share and store important information. And use Yammer to help employees collaborate across departments and locations

Instant Messaging, online meetings and video-conferencing with Skype for Business

24/7 Freefone technical support

Don’t forget• Tell customers if they choose Business

Premium or Business they can work offline on their Office applications on up to five devices.

• From 26 February customers can try before they commit to a 12 month contract with our new monthly rolling contract.

Overview

A cloud-based automatic back-up and recovery solution that’s totally secure. It protects and backs-up laptops, desktops and smaller servers Great for businesses where a loss of data could result in a loss of revenue, business or potential customers

Why it’s great

1Hassle-free back-up – automatically manages back-ups that can be scheduled to run several times a day, daily, weekly or monthly. Simply ‘set it and forget it’.

2 Easy access – files can be accessed from anywhere and securely downloaded to any computer.

3World-class security – stored data is encoded, and customers can control who can access it. They can send, read, download, work on and store files with confidence. Data is monitored 24/7, 365 days a year so any potential problems can be identified and fixed.

4Cost savings – customers only pay for the amount of storage they need. They can back-up as many computers as they like (min. of 1GB storage required per computer) all for one, fixed monthly charge.

5 Recover lost and deleted files easily – previous versions and deleted files are kept on the back-up servers for 90 days.

6Server back-up option – Mozy Backup Server is also available. If customers have spare capacity after they’ve backed up their server, they can share what’s left across their PCs and Macs.

Pricing

Don’t forget• Mozy Backup includes high-security data

encryption, privacy and compliance – they don’t get these with free cloud storage.

• It can help protect customers against Ransomware. If the virus is detected, they can download backed up files from the last 90 days.

• They can share their capacity across multiple PCs, Macs and servers.

Storage 2 yearmonthly cost

1 yearmonthly cost

30 daymonthly cost

PC

10GB £6.12 £6.41 £6.99

50GB £12.24 £12.82 £13.99

100GB £23.62 £24.74 £26.99

250GB £55.99 £58.66 £63.99

500GB £109.37 £114.57 £124.99

1000GB £214.37 £224.57 £244.99

Server

10GB £8.73 £9.15 £9.98

50GB £16.61 £17.40 £18.98

100GB £31.48 £32.98 £35.98

250GB £65.61 £68.73 £74.98

500GB £121.61 £127.40 £138.98

1000GB £231.86 £242.90 £264.98

Overview

Industry-leading mobile security and device management Gives customers an easy way to manage 20 or more business devices, and the tools to protect company and customer data

Why it’s great

1Keep data on devices secure – from making sure devices are password protected, to locking and wiping them remotely if they’re lost.

2Manage mobiles from anywhere – an online portal makes it quick and easy to set up and manage email, wi-fi and security settings, or even send the latest company documents direct to mobiles and tablets.

3 Stay in control with device monitoring – keep an eye on users, devices and most used apps, with easy-to-generate, detailed reports.

4iOS, Android and Windows 10 support – gives the flexibility to choose different devices to suit business needs, or run a BYOD option. It’s also easy to add and retire devices.

Resources – tools just for you

Briefing pack – for everything you need to know about MobileIron Cloud.

Tell your customerIt’s security approved – MobileIron Cloud has successfully completed a SOC 2 Type 2 assessment, and it’s regularly updated to combat security threats.

What’s included and pricing

Monthly cost per device

Bronze Silver

£2 £4

Key features

Device management

Apply device configurations to email, wi-fi and VPN

Apply security and device restrictions such as passcode set up, wi-fi usage and roaming

Lock, unlock, wipe and retire devices

Monitor users and devices with detailed reports

Filter web content across devices (all web browers on iOS and Android)

Use KIOSK mode (on Android) to run a full lockdown of devices

Apps

Define an app catalogue and distribute/push apps

Encourage users to download useful apps Featured Apps and Prompt Install

Automatically deploy and remove apps from a mobile device with a client app install/uninstall

Whitelist or blacklist required apps

Business rules• Each managed device needs one licence• Bundles of licences (5, 10, 40 up to

1,000 licences) for MobileIron Cloud Bronze and MobileIron Cloud Silver must be created and applied at account level

• Minimum contract of 12 months• T&Cs apply, see briefing pack for details.

Appendix

BT Mobile Tablets

Capacity 128GB

Operating system iOS 10

Screen size 7.9”

Front camera 1.2 MP

Rear camera 8 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes

Capacity 64GB | 256GB


Screen size 10.5˝

Front camera 7 MP

Rear camera 12 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes



Screen size 12.9˝

Front camera 7 MP

Rear camera 12 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes



Screen size 9.7˝

Front camera 1.2 MP

Rear camera 8 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes

Apple iPad Mini 4

Apple iPad Pro 10.5

Apple iPad Pro 12.9

Apple iPad 9.7

Colours available Colours available Colours available Colours available

Pricing

Capacity 16GB

Operating system Android

Screen size 10.1̋

Front camera 2 MP

Rear camera 8 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes

Capacity 16GB


Screen size 8˝

Front camera 1.2 MP

Rear camera 3.1 MP

Waterproof IP67

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes

Samsung Galaxy Tab A 10.1

Samsung Galaxy Tab Active

Colours available Colours available

Pricing

Capacity 16GB


Screen size 8.0˝

Front camera 2 MP

Rear camera 5 MP

Waterproof No

Bluetooth Yes

Wi-fi Yes

3G Yes

4G Yes

Huawei MediaTab T3 8˝

Colours available

Pricing

The Sales Toolkit | DMSL

Documents

Transcript of The Sales Toolkit | DMSL