T2 is five! - GVK

Vol. 07 Iss. IV Jan to March 2019

T2 is five!

GVK MIAL organizes runway safety seminar

GVK CSMIA is APAC’s ‘Best Airport by Size and Region’

Active Bleeding Control Project – GVK EMRI

Dear Colleagues,

We are happy to present to you the latest edition of GVK World.

T2, our iconic structure completed five years of exceptional operations and passenger service on February 14, 2019. The excellent facilities provided along with the impressive service rendered by the entire staff of GVK MIAL along with all the stakeholders working inside and outside T2 has catapulted its popularity across the world. The implementation of latest technologies has made the terminal most favoured among those visiting Mumbai.

The Jaya He GVK New Museum continues to be in the news with the foreign media now gradually beginning to take note of this one-of-it’s-kind unique offering inside an international airport terminal. In this issue, we have reproduced an excerpt from the New York Times.

Our pioneering endeavour in emergency management services, GVK EMRI launched an Active Bleeding Control Programme at Hyderabad which is aimed at making people aware about measures to stop uncontrolled bleeding in the event of any mishap and prevent fatalities. This programme will be conducted in phases over the next three years.

At GVK, we lay a great emphasis on safety. Towards this, GVK MIAL organized a runway safety seminar, wherein experts from across the country deliberated upon the importance of maintaining safety and taking precautionary measures.

The January to March quarter had its quota of festivals and celebrations which included the Republic Day, International Women’s Day and Holi besides commemorating National Safety Day by conducting programmes across verticals. Awards and employee recognition have also been featured in this issue.

To conclude, we would like to thank everyone for your continuing invaluable contribution.

Happy Reading!

Ram Mankekar

Team Corporate Communications

GVK WORLD I Jan - March 2019

Editor Speak


Communication Champions

PVSS Kumar Jegurupadu CCPP P: 08498090335

E: [email protected]

Pradeep Kumar R Gautami CCPP

P: 07702003150 E: [email protected]

Inderjeet Singh Goindwal Sahib TPP


Jagat Ram Semwal Shrinagar HEP

P: 097597 00129 E: [email protected]

Nikhil Kuruganti GVK BIO

P: 098490 75873 E: [email protected]

Sachin Nirgun GVK ONE


Nikhil Mujumdar Taj Santacruz


Ajay Singh Deo Jaipur-Kishangarh Expressway Project


Y. Bhaskar Rao Deoli-Kota Expressway Project P: 08005564917 E: [email protected]

Linda Jacob Taj Krishna P: 09538388496 E: [email protected]

Resham Gupta Vivanta by Taj P: 09701177100 E: [email protected]

Jerry Anthony Taj Club House P: 09282244108 E: [email protected]

Srinivas Indukuri Taj Deccan P: 08143036299 E: [email protected]

Debapriya Chowdhury Taj Banjara P: 09676355966 E: [email protected]

Raghuram Varma M GVK EMRI P: 09949354988 E: [email protected]

B. N. Jyothsna GVK Corporate Office P: 08341656768 E: [email protected]

Please send your contributions / feedback to [email protected]


New Initiative

ShowcaseGVK CSMIA, your

gateway to the cultural extravaganza

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T2 is five!

Recognitions/Events


Work/Fun/Family

Safety Week Celebrations at GVK

Special Focus


GVK Engineer inspires villagers

Employee Focus

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Cover Story

GVK WORLD I Jan - March 2019 06

T2 is five! The terminal has bagged many accolades for its state-of-the-art infrastructure

Cover Story


Teamwork and dedication of staff are the key at T2 for bringing in awards and encomiums

The Terminal 2 of GVK CSMIA completed five glorious years

of operations on February 14, 2019. The iconic structure, popularly known as T2, has been the jewel in Mumbai’s crown ever since it began operations and has over the years, bagged numerous awards for its state-of-the-art architecture, efficient and quality service to the passengers/stakeholders and user-friendly facilities.

While the teamwork from other stakeholders has been crucial in making T2 one of the favourite terminals, it is the never-say-never attitude of GVK MIAL’s staff when it comes to rendering

Cover Story


services to the passengers that stands out today. The teams from Terminal Operations, Airside Operations, Landside, Safety and Security, Aero Marketing and Commercial, Hospitality, Facilities etc have been working round-the-clock to ensure that the service quality and punctuality is maintained. To top it all, the advancements in information technology services give an upper hand while introducing passenger-friendly initiatives.

This combination of promptness and dedication from the staff as well as stakeholders helped increase the On-Time Performance (OTP) of aircraft flying in and out of Mumbai. GVK MIAL also undertook various initiatives to improve the OTP which included measuring the time taken for carrying out each activity by the airline with a view to optimize the aircraft turnaround time. These activities covered establishing regular contact with the pilot, connection of aerobridge to the aircraft, passenger boarding and de-boarding, catering loading and unloading, aircraft fueling, aircraft cleaning etc. The result of all these efforts bore fruit when GVK CSMIA was adjudged as the

‘best airport by size and region’ in the Asia Pacific by the Airport Council International (ACI) for four consecutive years from 2015 to 2018. It was also ranked first in Airport Service Quality (ASQ) during 2017.

On completion of five years of operations, T2 has played a major role in the 25% growth in Air Traffic Movements since. Implementation of pioneering technologies for passengers’ benefits has been attracting the world to the city that never sleeps. GVK CSMIA was the first to introduce a fully-automated check-in process generating boarding pass and baggage tag through ‘Common Use Self Service (CUSS)’ kiosks along with extended check-in facility located at a host of five-star hotels in the city. Another first for an Indian airport was the introduction of Comfort Dog therapy for de-stressing weary travellers. GVK CSMIA was also the first airport to introduce personalized meet and greet services, ‘Pranaam’ that attends to all the needs at the airport, ensuring a smooth and stress-free travel.

Cover Story


The only airport in India to have released a Sustainability Report as per GRI standards, GVK CSMIA is also the first Indian airport to hold a platinum rating within an Existing Building (O&M) Rating System for its environmentally sustainable profile. Today, Terminal 2 has an installed capacity of 3,205 kWp of solar power and is in the process of installing an additional 1,381 kWp capacity of solar power. GVK CSMIA is also the host to India’s largest public art initiative – the Jaya He GVK New Museum -- located right inside T2 which is an impressive display of India’s rich culture and traditions. T2 also boasts of a sprawling 21,000 sq

mts of retail area housing over 100 retail brands and food outlets.

While social media site Twitter shared beautiful pictures of the T2 with the #High5ForMumbai, GVK CSMIA planned a special surprise where users were asked to show their unique dance moves at the airport to win exciting gifts. To celebrate the occasion, Geet Sagar and his band also performed some of the biggest hits at the airport. Apart from this, a cake cutting ceremony was also organised to usher in the sixth year while the stakeholders and the passengers fervently hoped that T2 would bring in more laurels and recognition in the future.

New Initiative


The Safety Department of GVK MIAL, supported by the Airside Operations and Corporate

Communications teams, conducted a runway safety seminar on January 28, 2019, at Taj Santacruz. Dignitaries from across the aviation industry came under one roof to discuss the existing challenges and find solutions for the same. About 225 participants from all over the country attended the event. The seminar deliberated on various topics such as ‘Runway Incursion and Excursion Trends & Analysis’, ‘Human Factors in Runway Safety’, ‘Communication and Runway Safety’, ‘Runway Safety from Airport and Airline Perspective’ and ‘Use of Technology to Enhance Runway Safety’. The seminar was inaugurated by Mr. Keshav

Sharma, Regional Executive Director (WR), AAI and was graced by the presence of prominent speakers including Executive Director - Aviation Safety (AAI); Director - AAIB, Ministry of Civil Aviation; Director - Air Safety (DGCA); Head - Regulatory & International Affairs (Singapore Airlines); Head - Flight Operations, Safety & Security (Singapore Airlines); Safety Manager – Emirates; Head of Flight Safety - Jet Airways and Director - L3

Communications India Pvt Ltd among others. The event provided an excellent opportunity for close to 225 participants to learn and interact with a large number of runway safety experts from diverse backgrounds, organisations, disciplines and

countries, including those from civil aviation authorities, air navigation service providers, airports, airlines and other agencies. During the seminar, all relevant aspects relating to Runway Safety were touched. The contents of


The seminar deliberated on various topics such as ‘Runway Incursion and Excursion Trends & Analysis’, ‘Human Factors in Runway Safety’,

‘Communication and Runway Safety’, ‘Runway Safety from Airport and Airline Perspective’ and ‘Use of Technology to Enhance Runway Safety’.

New Initiative


the presentations of the speakers were enlightening. All the guests, including the regulators, appreciated the initiative and the efforts of GVK MIAL towards the cause which was in alignment with National Aviation Safety Plan (2018-2022) and to further ICAO’s Global Aviation Safety Plan. A panel discussion on ‘Runway Capacity Enhancement and Runway Safety’ was also held. It was moderated by Mr. Prabhat Mahapatra, Sr. Vice President, Airside Management, GVK MIAL. The participants in the panel discussion included Mr. Rajeev Saxena, GM-ATM, Mumbai, Airports Authority of India; Capt. Dhruv Rebbapragada, Chief of Flight Safety, Indigo; Capt. Deepak Sharma, Chief Pilot-Technical, Jet Airways; Capt. Erle Pereira, DGM-Operations, Air India and Mr. Arun Behal, Head-Airside Management, Delhi International Airport Ltd.


Showcase

GVK CSMIA, your gateway to the cultural extravaganza

Scattered throughout the four levels of Terminal 2 of GVK CSMIA

are more than 5,500 pieces of Indian art and handicrafts, including tribal totem poles and a 3-D map of Mumbai built from recycled chips and circuit boards. Together, they make up the Jaya He GVK New Museum. The ultramodern terminal handles all international and many domestic flights for the country’s commercial hub. So it is foremost a working airport and close to 50 million people who come through every year are there for one primary purpose: to get to and from their airplanes. “There is anxiety built in,” said Ms. Rekha Nair, who oversees the museum and customer experience at GVK CSMIA. “People think, I just want to get to the gate,” she adds.

As a result, the art is tucked into the hallways, baggage carousels and check-in counters so as to avoid disrupting the movement of passengers and the nearly 30,000 people who work at the airport. Angelic figures perch above the elevators. Treelike sculptures stand sentinel over the luggage belts. A mural accompanies passengers up to the escalator after they step off the arrivals bus.

The most prominent installation is “India Greets,” a 60-foot-high display that wraps around the centre of the terminal. It starts with real doorways and balconies from around India mounted to the wall, it then progresses

horizontally to a series of portraits by Andrew Logan, Robyn Beeche and Anjolie Menon as passengers walk towards the gates. A life-size white peacock slides along a wire in front of the works every hour.

The installation “Water” includes a set of fountains, each

tuned to a different note. Running your hands through the water can make music. Among the few who lingered were three tourists from Britain. “It’s the most beautiful art I have ever seen in an airport,” said Ms. Judith Wolfram, who had lived in India for seven years as a young woman and returned for a two-week visit with her daughter and daughter’s boyfriend. Ms. Wolfram was so impressed by the airport’s all-India art collection that when their flight was delayed, she decided to give the younger generation a quick tour of Indian art history.

Vice Chairman of GVK, Mr. G V Sanjay Reddy said he knew it would be a challenge to create an art museum in a place where people are always in transit. But he said he had wanted to do it anyway to introduce the country’s


The museum deliberately sought to include Indian crafts along with contemporary fine art. “More

than 75 women from the slums near the airport, for example, were enlisted to make a giant, colourful

Godhadi quilt,” Mr. G V Sanjay Reddy said.

(Article courtesy: The New York Times)

GVK CSMIA, your gateway to the cultural extravaganza

artistic heritage to Indians. “Even if we are able to catch one out of 100 people, we have done our job,” said Mr. G V Sanjay Reddy, who hired Delhi artist Mr. Rajeev Sethi to select and arrange the works. “A lot of this is subconscious. When you go through any place,

it becomes a part of you,” he said. Indeed, art and architecture go together in the terminal, which has 4.7 million square feet of built-up space, more than double the footprint of the Metropolitan Museum of Art in New York. The airport’s check-in hall, for example, is covered by a giant canopy in the shape of a peacock’s tail, with skylights to let in natural light and small nooks where passengers can sit before going through security.

Ms. Mukeeta Jhaveri, who lives in Mumbai and advises companies and private collectors on art purchases and cultural philanthropy, said that the airport’s collection stood out among both India’s museums and other public art installations at airports around the world. “It’s a mix of the contemporary, folk, antiquity, tribal, crafts, you name it,” she said, adding, “Even when I am rushing through the corridors, there is such a wonderful sense of both discovery and also that of meeting familiar friends.” The museum deliberately sought to include Indian crafts along with contemporary fine art. “More than 75 women from the slums near the airport, for example, were enlisted to make a giant, colourful Godhadi quilt,” Mr. G V Sanjay Reddy said.

“Moving Constant,” a gilded depiction of Indian gods and goddesses, is a popular photo spot on the domestic departures level of Terminal The earthiest work is

undoubted “Fortress of Clay,” Mr. Sethi’s homage to rural India. It features animal and human figurines made of mud and cow dung, which is still used as fuel, construction material and even as an insect repellent in the countryside. Airport employees periodically re-apply the fecal mixture to keep the figures looking fresh.

Mr. Ashok Kumar, a Mumbai bank manager who is originally from the farm state of Bihar, said he always took a moment to look at that exhibit on the way to his gate. “It’s the most familiar to me,” he said adding, “It’s down to earth.” By far the most popular piece, according to museum officials, is “Moving Constant,” a gilded depiction of Indian gods and goddesses by N. Ramachandran and V. Anamika that nods to the traditional Tanjore style of painting. Domestic passengers frequently stop to take selfies in front of the floor-to-ceiling artwork, while airport workers slip through a door in the corner to visit the employee restrooms.

Although a great deal of effort went into putting together the museum, far less has been put into helping the public enjoy it. Upon passing through security, travellers are hit with shops and restaurants, with little indication of the art that is deeper inside the terminal.

Free tours for passengers can be arranged online, although the “art safaris,” which last 15 to 45 minutes, need to be booked at least two days in advance. School groups can also make special arrangements to get through security and see the collection on the domestic level of the terminal.

“I wish the airport management could find ways to engage the traffic more,” Ms. Jhaveri, the art adviser, said adding, “It breaks my heart to see people rushing by without stopping.”


https://www.nytimes.com/2019/03/12/arts/mumbai-airport-jaya-he-gvk-museum.html

• ‘India Greets’ at Terminal 2 of GVK CSMIA

• Pass through the most sprawling art museum in India

• About 50 mn people frequent the airport every year

Showcase

Special Focus


India records one of the highest road trauma deaths in the world. Uncontrolled bleeding

is the leading cause of preventable death, accounting for 40 per cent of the fatalities. Although the country is committed to reducing the number of these deaths to half by 2020, very few victims receive life-saving ‘Active Bleeding Control’, a process to stop the bleeding.

To make people aware of the process, GVK EMRI along with the Pediatric Simulation Training and Research Society (PediSTARS), Public Health Foundation of India (PHFI), Road Safety Club of Hyderabad, the Police & Transport Department, Telangana, Children’s Hospital Philadelphia (CHOP) and American Heart Association (AHA) launched the pilot project ‘Active Bleeding Control Programme’ at Hyderabad in March, 2018 in a pre-determined study area with the slogan, “YOU are the HELP until help arrives”.

The programme will be conducted across the State in a phased manner. The first phase (March 2018 to March 2019) focussed on training auto drivers, police

etc; registering them as ABC volunteers after training; distributing bleeding control kit; recognizing the saviour ABC volunteers; retraining; documenting the case studies; conducting qualitative research on the helping nature, training, constraints and use of bleeding control kit besides documenting evidence of the experience.

The second phase (March 2019 to March 2020) will include continuing the activities of Phase I besides focussing on the use of Drones to reduce the time of emergency medical supplies in partnership with Indian Institute of Sciences/ General Aeronautics, Bengaluru.

The third phase (March 2020 to March 2021) will look towards scaling up the ABC interventions to the entire Telangana state and India as early as possible.

The phase-wise highlights of the programme:

Phase 1: Pilot Study (March 2018 to March 2019)Hot spot, Black spot marking: Black spots are the potential spots where maximum mishaps occur and from where emergency calls to 108 are made. This was


Saving lives through ABC

‘You are the help until help arrives’

Special Focus

Active Bleeding Control Project – GVK EMRIthe most important aspect of the pilot study to make maximum impact. Collaboration with the transport department and police enabled EMRI to mark black spots and hot spots.

First Responder identification: The project team identified potential volunteers in these two corridors through three rounds of field visits. Local police, transport officials and residents were asked to provide their inputs. Sensitisation was made through arranging a demonstration on how to arrest bleeding to the local community.

Trainers: Identified from the pool of senior trainers from GVK EMRI. They developed a programme to prepare training material and videos, trained the trainers and procure the kits with close supervision from the medical care team.

Research Team: A robust research team documented follow up, generated basic surveillance and quality improvement data. The documentation helped with system evaluation, preparedness and quality assurance guided by the leadership team.

ABC Kit: It contains an instruction manual on bleeding control, protective gloves, face masks, dressing pads, absorbent gauze rolls, tourniquet, cotton crepe bandage, wooden stick and kit package.

Training the Trainers and First Responders: This is approximately 60 minutes of training. The first minutes after a serious injury represent a window of time during which potentially life-saving measures can be initiated, such as identifying life-threatening bleed, applying direct pressure to a wound to reduce external bleeding and use of tourniquet, if required. A trained volunteer can safely use the kit without harming himself and carrying out the right thing. Good Samaritan law of India preaches that people who help the road accident victim will be

protected by the law. A total of 884 volunteers were trained who helped 24 road traffic accident victims.

Phase 2 (proposed from March 2019 onwards):Drones implementation is the second phase of the pilot study. Drones will help carry essential equipment to the

accident spot much before the ambulance arrives to maximise the chances of survival and reduce disabilities. Drones have been used successfully to drop the medical equipment and pills in other countries. However, more work needs to be done for delivering emergency life-saving

equipment. It requires technical support, financial help and legislative clearance.

Phase 3 : Scaling up (March 2020 onwards):Scaling up to adjacent districts and later to the Telangana state followed by neighbouring states and eventually to the national level will be the final phase in Active Bleeding Control Programme. Some of the issues over the next few years will be increasing medical direction and supervision, developing training, procuring equipment and improving interactions with the government bodies. With commitment from the leadership team and political will, we can overcome the expected and emerging challenges to reduce the fatalities on the roads.

GVK EMRI is committed to creating history by making the ABC project a success. Ambulance services have been started at Hyderabad. Volunteerism in helping road traffic victims can start in a scientific and systemic way from the city recognized as a technology hub. By using drones and demonstrating the use of technology to save lives, we can demonstrate by collaboration and create appropriate solutions to societal problems. The slogan ‘You are the help until help arrives’ is worth converting into action and national level influence.


Special Features


Cleanliness drive at GVK CSMIA 50,000 plastic bottles donated at Mumbai airport

As part of the Swachh Bharat Abhiyan, nearly

50,000 plastic bottles have been recycled since the last five months with the help of crushing machines installed at the two terminals of GVK CSMIA. The passengers were also rewarded with discount coupons after they donated

bottles at the crushing machines installed at T1 and T2.

The data shared by Wild West Media states that plastic bottle waste weighing around 440.802 kg was collected between September 2018 and February 18, 2019 at Terminal 1 followed by 446.22 kg collected from

Terminal 2 of GVK CSMIA. A total of 24,489 bottles were collected from T1 while 24,790 bottles were collected from T 2.

After the crushed bottles were recycled, they were used as raw materials for making clothes, carpets and grocery bags.

The waste weighing around 440.802 kg was collected between September 2018 and February 18, 2019 at Terminal 1 and 446.22 kg of plastic

bottles collected from Terminal 2

Jaya He GVK New Museum celebrates women power

Team Jaya He GVK New Museum celebrated International Women’s

Day in a unique way. The team developed two concepts inviting participation from the staff and passengers alike. In the first concept, they set up a panel – The Admiration Club. It required one to express admiration for women in their life on a card, click a picture of the same and send it to the person they wrote about. This card was then tied to the admiration wall symbolizing their association with the club and that they would keep this value alive in the future. The team also invited 40 women from house-keeping and 20 women from the CISF, besides Pranaam guest services to provide them with a refreshing break from their demanding job and make them feel special. This gave them an opportunity to

spend some quality time away from the chores of their routine. These women were also taken on a special Jaya He Safari. The museum team appreciated and thanked them for their consistent services besides encouraging them to write and associate with the Admiration Club. The activity was well received and the wall was inundated with colours of admiration.Besides the Admiration Club, the team also spread the idea of gratitude with Gratitude Currency. This concept was designed as an alternative currency that can be passed on to the people as a mark of gratitude and to be thankful to them. Every coin was a symbol of exchanging 5,000 bits of happiness. The idea was highly appreciated by passengers and the employees who became richer in gratitude with every coin exchanged.


Special Features

In Depth

CSMIA runway intersection readied for the next decade

The project operations team at GVK MIAL successfully carried out repairs and

maintenance at the intersection of the two runways -- 09/27 (primary) and 14-32 (secondary) – at the GVK CSMIA. The activity commenced on February 7, 2019 and concluded on March 30, 2019. Before starting the repair works, the operations team conducted a ‘health check’ and concluded that only the top surface layer of the runway needed repairs. While the intersection was last repaired in 2009-2010, it was essential to give it a new life by milling and resurfacing with the hot mix asphalt over the existing surface. The operations team wanted to carry out the work in April-May, but as these months coincided with the peak summer vacation traffic, the repairs were advanced to February. More than 600 personnel with various equipment toiled hard for six hours a day in a

planned manner to complete the resurfacing work at the intersection on the main runway and secondary runway of GVK CSMIA. Every day, the work covered an area of about 5,000 square meters while the total area covered was about 50,000 square meters.

Besides resurfacing and re-profiling of the runway, the scope included aeronautical ground light (AGL) work and replacing 22 km of AGL cables to ensure clear visibility for landings and take-offs. The entire activity was completed in 22 days spread across two months. This entailed the airport to be shut for six hours every Tuesdays, Thursdays and Saturdays between 11 am to 5 pm. The two months of hard work paid off after the runway was finally handed over to the ATC after conducting resurfacing and repair works.

Kudos to the Project Operations team for planning and carrying out the repairs with clock work efficiency!



Recognitions Events


Jaya He Safari wins Golden Peacock Award

GVK CSMIA has been awarded the Best Airport by

size and region in the over 40 million passengers per annum category by the Airport Council International (ACI) World. The award is given to GVK CSMIA in recognition for excellence in customer experience in the Asia Pacific region. The award ceremony will be held at the second ASQ Forum & ACI Customer Experience Global Summit to be held at Bali, Indonesia from September 2-5, 2019.

GVK CSMIA has thus been conferred with the best airport award by ACI for the fourth consecutive year since 2015. An ASQ award is the highest reward for any airport operator around the world covering more than half of the world’s 8.3 billion passengers. The ASQ surveys are conducted across airports annually. The 2018 ASQ award is based on ACI World’s globally-established Airport Service Quality programme to recognise superior customer experience offered to the passengers. The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme measuring passengers’ contentment across 37 key performance indicators including categories such as

access, check-in, security, airport facilities, food and beverage providers and more. GVK CSMIA has been a pioneer in introducing technological advancements for passengers by launching a fully-automated check-in process, generating boarding pass and baggage tag through ‘Common Use Self Service (CUSS)’ kiosks. It also introduced the Surface Awareness and Guidance at Airport (SAGA) and implemented paperless boarding for all domestic airlines operating out of a T2 amongst many other firsts, making it a smart-digital airport for the convenience of the travellers. GVK CSMIA is also the first airport in the country to release a Sustainability Report on activities undertaken by the airport.

Jaya He Safari, an exclusive guided museum art tour at the GVK

CSMIA, was awarded the ‘Golden Peacock Award 2019’ under the Innovative Product/Service category at the 29th World Congress on Leadership for Business Excellence & Innovation held in Dubai on March 5, 2019. The award is in recognition of the personalized, curated and guided museum art tour. The award was declared by an eminent jury under the chairmanship of Justice (Dr.) Arijit Pasayat, former Judge, Supreme Court of India and was presented by His Highness Sheikh Nahyan bin Mubarak Al Nahyan, Hon’ble Cabinet Member & Minister of Tolerance, Government of UAE.

Recognitions Events


TAI felicitates Dr. GVK Reddy

Best Garden Award for GVK MIAL

Outstanding Airport Project Award for T2

Our Founder & Chairman, Dr. GVK Reddy, was felicitated by the Turf Authorities of

India (TAI) for the lead role played by GVK in India’s infrastructure development at the TAI Awards 2019 held on March 2, 2019 at Hyderabad. It was for the first time that TAI decided to do away with its tradition of honouring individuals for their commitment to horse racing and chose to recognise three luminaries for their stellar contribution to the society at large. Along with Dr. GVK Reddy, Dr Cyrus Poonawalla was honoured for manufacturing affordable lifesaving vaccines at his flagship company, the Serum Institute of India while Dr Pratap Reddy of the Apollo Hospitals was felicitated for changing the face of modern healthcare in India.

GVK MIAL received the ‘Best Garden Award’ for landscaping in and

around T2 at the MCGM & Tree Authority Flower Show 2019 held in Mumbai on February 3, 2019. The award was presented by the Member of Parliament, Dr. Arvind Sawant and Deputy Mayor of Mumbai, Ms. Hemangi Worlikar.

GVK CSMIA T2 was conferred with the ‘Outstanding Airport Project

Award’ at the 8th EPC World Awards under the infrastructure category held in Delhi on February 7, 2019. Since its inauguration in 2014, the T2 at GVK CSMIA has received numerous awards and accolades in the infrastructure sector. It continues to mesmerise the travellers with its state-of-the-art infrastructure and services.

Recognitions Events

GVK CSMIA has bagged the Gold award in the ‘over 45 million passengers per annum’ category at the

ACI Asia-Pacific Green Airports Recognition 2019 for outstanding environmental projects carried out at the airport. The theme for this year’s recognition was ‘Green Airport Infrastructure.’ The award was received by Shailesh Joshi, GM - Environment at the ceremony held in Hongkong on April 3, 2019. The eminent panel of judges praised GVK CSMIA and complimented it for initiating several projects to address the challenges of climate change under environment management system such as Airport Carbon Management System, Airport Carbon Neutrality, Sustainability Reporting, Renewable Energy Installations, Green Building, Waste Water Recycling, Effective Waste Management System, Organic Waste Treatment etc. Despite having space constraints, the best practices followed by GVK CSMIA to create a green airport infrastructure and its continuous commitment to improving the environmental performance within the industry were highly appreciated.

The Customer Service team from GVK MIAL participated in the CX India Customer Excellence Summit & Awards at Hotel Westin Garden City, Mumbai on March 7 and 8, 2019 organized

by the Synnex Group. An insightful panel discussion was held on March 7, 2019 to discuss the challenges in delivering services across industries and those provided at GVK CSMIA for diverse group of passengers in line with GVK MIAL’s vision of “to be one of the world’s best airports that consistently delights passengers and be the pride of Mumbai”. The primary goal of this conference was to bring together customer experience leaders and professionals in an open dialogue, discuss the CX challenges and to develop possible strategies. Ms. Anita Lewis, Manager-Customer Service was one of the speakers while Ms. Reena Dsilva-Senior Manager, Ms. Rini Sinha-Assistant Manager-Digital Marketing and Ms. Sheryl Dsouza were the delegates at the award ceremony. The audience was very happy to know about the services provided at the GVK CSMIA and the efforts of many teams that work tirelessly to ensure seamless travel experience for millions of passengers since 2007.


GVK CSMIA gets ACI Asia-Pacific Green Airport Recognition

GVK MIAL at Customer Excellence Summit

Recognitions Events


GVK EMRI was recognized with the Silver Award for its exemplary contribution towards ‘Quality Emergency Cardio Vascular

Training in India’ by the American Heart Association (AHA) for the year 2018. The event was held on February 26, 2019. This is for the fifth consecutive year that GVK EMRI has been recognized for exemplary contribution in quality emergency cardiovascular training in India. The award was received by Dr Sanket B Patil, Deputy Manager, Emergency Medicine Learning Centre (EMLC), who was deputed to participate in the Training Centre Coordinator (TCC) Meeting. AHA organizes these meetings to share experiences and knowledge between experts from around India.

GVK BIO bagged the ‘National Best Employer Brand 2018’ award from Employer Branding Institute & ET NOW. The

award was presented during the 13th Employer Branding Awards event held at Taj Lands End, Mumbai on February 16, 2019. The event was attended by around 3,000 HR professionals from across the country. The National Best Employer Brand Awards 2018 was given to the organizations across India who implemented exemplary HR practices with good employee outreach programs. The other organizations that won this award include Blue Dart, Swiggy, Apollo Tyres, Ion Exchange, The Leela Palace, Prestige, BSES, Axis Mutual Fund, Apollo Hospitals, Eros International, Airbus, Hindware, BHEL, Polycab, Vedanta, Aravind,

Karvy etc. The Employer Branding Institute is a virtual organization wherein senior HR leaders connect with each other in cyberspace to share the best practices in employer branding. Outstanding professionals in several countries who are contributing to Talent Management, Talent Development and Talent Innovation are part of the Employer Branding Institute.

GVK World, the quarterly in-house magazine of GVK, received the prestigious Association of Business Communicators of India (ABCI) award. GVK

group received the Silver award in the internal house magazines category. The award was received on behalf of GVK Corporate Communications by Mr. Dinesh Gupta and was presented by Dr. Vipul Vyas, Director, Mann—The Mind. Over 300 corporate entities from the public and private sectors across the country, including Indian Oil, L&T Construction, Reliance, Adani Energy, Tata Sky, LIC etc., participated in the Annual competition. ABCI is an association which strives to provide learning opportunities that give its members the tools and information they need to be the best in their chosen disciplines of communications, share best global communication practices, ideas and experiences that will enable them to develop highly ethical and effective performance standards for the profession. It also helps shape the future of the profession through research and unites the communications professionals in India and worldwide under one banner.

AHA Silver award for GVK EMRI

National Best Employer Brand 2018 award for GVK BIO

GVK World bags prestigious award

Recognitions Events

A special activity was organised in the Domestic area of T2 at GVK CSMIA on the occasion of Valentine’s Day wherein the passengers were given an opportunity to write letters to their loved ones and the letters were

delivered to them. The purpose behind the activity was to promote and revive the art of letter writing which has lost its charm in today’s digital age.

The Learning & Development (L&D) department

of GVK MIAL conducted a one-day Disability Awareness & Sign Language Workshop for the staff who interacts with the customers on a daily basis. The training was designed to understand the varying needs of passengers with different disabilities and provide suitable assistance, understand different disabilities including hidden disabilities such as

autism; understand disability and overcome awkwardness while interacting with disabled persons; understand the assistive devices used and understand the basics of sign language as also using the sign language to interact with disabled passengers. The training was very well received by the participants.

Letter writing promotion

Training programmes


Recognitions Events


10 years of GVK EMRI Meghalaya

Training at Deoli Kota Expressway

Meghalaya Governor Mr. Tathagata Roy

released the 10th year souvenir and documentary of the GVK EMRI 108 Team-Meghalaya at Raj Bhavan, Shillong. The 108 services are playing a vital role by providing basic life support and pre-hospitalisation service. Head of GVK EMRI Meghalaya, Mr. Dipankar Choudhury said the services would get better in the coming days. Additional Chief Secretary Mr. P W Ingty; Secretary Mr. Pravin Bakshi and other officials from the Health Department were also present at the programme.

The HR & Toll Operations team at Deoli Kota

Expressway conducted a behavioural training program for toll collectors on March 26, 2019. The training was given by Mr. Abhay Deep Sharma, Manager- Toll Operations and Mr. Bhaskar Rao (HR & Admin). The programme discussed proper communication with the users/customers, good behaviour, the importance of dress code, regularity in attendance etc. to improve the efficiency and smooth operation of the toll plaza. The Toll Operations team also conducted a special training on self-development for the Security Team.. The participants were given insights into lane clearing, handling the customer, maintaining safety and security at the toll plaza.


Recognitions Events

Swachhata Pakhwada at Deoli Kota Expressway

The HR & Admin department of Deoli Kota Expressway conducted a ‘Swachhata

Pakhwada’ from January 16, 2018 to January 31, 2018 to motivate employees and other contract staff to keep the work site clean. Various programmes

such as tree plantation, distribution of awareness pamphlets to the motorists and awareness camps in the Project Corridor for SBM and Safety were organised. All employees participated in the program to clean the project corridor and planted saplings.

Recognitions Events

Voters Enrolment campaign at GVK ONE

GVK ONE Mall launched a voters’ enrolment campaign. Christened

as “Stand up you are 18! Enrol Today”, the campaign was inaugurated by Mr. Musharraf Faruqui, IAS, Additional & Zonal Commissioner. The campaign was aimed at educating the youth to enroll and register in the voters’ list.


Recognitions Events


An unbeaten knock of 21 by Tajammul Pavaskar helped MIAL ‘A’ win the fourth

edition of the box cricket league, organised by the project sports committee of GVK NMIAL and initiated by the HR department. MIAL ‘A’ defeated NMIAL ‘A’ by 6 wickets in the final. Chasing a target of 54 runs, MIAL ‘A’ had a shaky start as they lost both their openers Nirmala Bhosale and Tushar Paste cheaply. However, Pavaskar along with Raj Patil (8) steadied the innings before Raj Patil lost his wicket. Soon, Vinod Kadam also returned to the pavilion after making just 7 runs. But, Vishal Patil joined Pavaskar at the crease and the duo helped the team sail through. Earlier,

NMIAL ‘A’ could make only 53 runs in their stipulated quota of 7 overs after winning the toss and electing to bat. Pramod Mohane top scored with 22 runs for his team while Rajinder Singh Walia and Prasad Utekar contributed 12 and 8 runs respectively. The tournament commenced on November 17, 2018 while the final was played on February 22, 2019. The matches were played at Project Office. In all six teams – NMIAL ‘A’, NMIAL ‘B’, MIAL ‘A’, MIAL ‘B’, Jaya He and NMIAL HR-Admin – vied for the top honours. As per rules, each team consisted of a maximum of 10 players including one female player with a maximum of five reserves.

MIAL ‘A’ wins box cricket league

Winner – Team MIAL A

Runners up – Team NMIAL A

Recognitions Events


Sky Rangers, Super Women claim MPL 5 titles

Winner – Team Super Women

Winner – Team Sky Rangers

Opening Ceremony

Recognitions Events


Sky Rangers, Super Women claim MPL 5 titles

Best All Rounder - P. S. Subash Best Batsman - Sumit Sawant Best Bowler- Suhas Raje

Team Sky Rangers and Team Super Women bagged the men’s and women’s titles

respectively, in the fifth edition of the MIAL Premier League (MPL) organised by Josh. While Team Sky Rangers defeated Team Jaguars in the men’s final, Team Super Women got better of Team Challengers to claim the women’s championship. Mr. Sumit Sawant and Mr. Suhas Raje were adjudged as the Best Batsman and Best Bowler of the tournament while Mr. P. S. Subash was the Best All Rounder. Ms. Ashwini Sanas bagged the

award for the best upcoming talent of the league. The cricket event had all elements of a well-organised event covering fun, food, music and action with eight teams vying for top honours. The players were all from different functions so that there was diversity in the team and thus provided an opportunity for people to bond with others beyond their functions. An exhibition match between Team CISF and Team MIAL was organised which was won by the latter.

Recognitions Events


The HR & Admin department of

Shrinagar HEP conducted in-house training for B-2 BATCH on March 23, 2019. Around 20 participants attended the session. Mr. Sanjeev Kumar Jha, GM-O&M and Mr. Krishna V. Bhatt, AGM presented PPTs before the participants.

The HR and Admin department of Goindwal Sahib TPP in association with the Directorate of Factories, Punjab conducted industrial safety training on March 15, 2019 for employees and contract workers.

The purpose of conducting the training was to increase the awareness of safety among the employees and contract workers. The trainer showed the reasons behind industrial mishaps, the root cause and preventive measures to be taken for an accident-free plant. Some case studies of industrial accidents and the root cause analysis along with remedial measures for the same were also shared for the benefit of the participants.

In-house training at Shrinagar

Training at Goindwal Sahib

Recognitions Events


Goindwal Sahib TPP celebrates birthdays of its employees every month. Sharing the photographs for the celebrations held on March 30, 2019.

Employees Birthday Celebrations

GPL 2019 at GVK BIO

GVK BIO recently conducted GPL 2019, the annual

sports tournament wherein more than 500 employees participated. The GPL 2019 was conducted over four weekends. Team Eleven Lions emerged winners at Hyderabad while Bengaluru Bulls won the title in Bengaluru. The tournament commenced with a logo competition among teams. In all 40 teams with over 250 employees participated in the contest. The Best Logo title was won by Ferocious FASties.


Work Fun Family


GVK MIAL HSE

Jegurupadu CCPP

Jegurupadu CCPP conducted National Safety Week. The programme included a quiz for the

employees’ children, the staff and contract workers while an elocution competition and

mock drill were also held.

The Health, Safety and Environment (HSE) team of GVK MIAL celebrated National Safety Week from March 4 to 11, 2019 at all construction sites for workers as well as

staff. The main aim was to develop a safety culture among workers. The celebrations started after taking the safety pledge followed by a speech on safety and a motivational

speech by the HSE department.


Work Fun Family


Goindwal Sahib TPP

National Safety Day was celebrated at Goindwal Sahib TPP on March 4, 2019. The event commenced with flag hoisting by Mr. B. C. Ghosh, VP-Operations. It was followed by the safety oath by around 190 employees and

contractors. An extempore speech contest was also organized on March 5, 2019 in which six women employees participated and expressed their views on the theme of ‘Home Safety’. While a safety quiz competition was organized on March 7, 2019 wherein seven teams participated while six teams took part in the safety play

competition held on March 8, 2019 with an objective to spread the safety message/awareness by entertaining the people. Poster making contest for children and a poster and slogan competition for women was also organized

as part of the celebrations.


Work Fun Family

Holi Celebration

Deoli-Kota Expressway

Shrinagar HEP


Work Fun Family

Women’s Day Celebrations

GVK CSMIA

The Umang committee of GVK MIAL celebrated International Women’s Day at Meeters and Greeters situated at T2. Various activities such as Zumba and Yoga Session, Salad Making contest and Dance

Fusion were organized while the attendees were given Rose as a token of appreciation. The passengers and staff from GVK MIAL participated in the event with full enthusiasm.


Work Fun Family

Taj Banjara

Taj Club House

Taj Deccan

GVK NMIAL



Work Fun Family

GVK EMRI

GVK BIO



Employee Focus

CFO100 Roll of Honour for Paresh Gupta

The Chief Financial Officer of GVK BIO Mr. Paresh Gupta was conferred with CFO100 Roll of Honour for the third consecutive year at the Annual CFO Leadership Conclave under Cash Management category on March 15, 2019 in Mumbai. Mr. Gupta joined the company in 2016 and plays an important role in corporate and business finance, growth initiatives, mergers and acquisitions, accounting, risk management, treasury, taxation, legal and statutory compliances for GVK BIO in India, US, Europe & Japan in the area of Discovery Services, Development & Manufacturing of NCEs and Biologics. He is a qualified Chartered Accountant and Company Secretary having over 20 years of experience in multiple industries and geographies. Mr. Gupta was also part of the panel discussion on “Emotional quotient in the digital age: an imperative?” during the 9th Annual CFO100 conference where he received the Role of Honor award from Mr. Andreas Bauer, Senior Resident Representative-India, Nepal, Bhutan, IMF. The Annual CFO Leadership Conclave is an initiative to bring together the senior finance leadership representing the most influential companies in India at an off-site location each year for three days. This platform actively seeks to engage these change agents to discuss pertinent issues, share best practices and collectively drive the trade and business in India towards growth.

GVK Engineer inspires villagers

Mr. Bhawan Singh Rawat, Deputy Manager- Operation of Alaknanda Hydro Power Company, Shrinagar HEP has started a cleanliness movement of his own. He gathers empty oil containers, cleans them and paints them in bright colours. He then places them in the temples, colonies, markets and other public places so that they can be used as dustbins. He goes on a container collection spree every Sunday. On getting a positive response from the villagers, he started a cleanliness drive in Kandara village where he along with the villagers, sweep the roads and clean the surroundings. Calling the initiative as “Mera Gaon, Swachh Gaon (My Village, Clean Village) and “Pahle Kudadaan Phir Kanyadaan”, Mr. Rawat is hopeful of conducting this activity in other villages also.


Leisure Time

10 Benefits Of Climbing Stairs

Are your mornings made of quick breakfasts and skipping workout

schedules?

If yes, we’ve got good news. While healthy breakfasts depend more on a diet plan,

there are benefits of climbing stairs that can be your perfect way to indulge in

daily exercises.

You would be surprised to see how simply ditching the elevators and climbing stairs can actually help you with fitness as well

as weight loss. So fight the demon and climb the stairs!

• Climbing stairs helps you burn more calories every minute as compared to jogging.

• Climbing stairs helps our body produce endorphins – the hormones known for creating a sense of happiness in our mind.

• Ultimately, whatever we do in life aims at a quest for happiness and if climbing stairs can give us the double benefit of losing weight and producing “happy hormones”, why not go for it each time there is an opportunity?

• Weight loss is another benefit of climbing stairs.

• Climbing stairs is a great form of cardio exercise. While climbing stairs, you work against gravity lifting your entire body. This activity strengthens your leg muscles making it a rather strenuous exercise.

• Climbing stairs helps you improve your heart rate and health. The consistent movement of your legs and hips results in deeper breathing increasing your heartbeat, which leads to increased blood flow in all of your body.

• Another benefit of climbing stairs is that it leads to stronger joints and muscles.

• As per various researches, it is proven and recommended by doctors, climbing stairs is an ideal way to improve your energy, develop your immune system, and lower your risk for diabetes, high blood pressure, osteoporosis and heart disease.

• Climbing stairs are definitely the most convenient form of exercise which reaps great results. There is no equipment cost as well as space issues.

GVK wallmag

GVK EMRI - Uttar Pradesh

GVK EMRI - Chhattisgarh

GVK EMRI - Himachal PradeshGVK EMRI - Karnataka

GVK EMRI - Gujarat

Shrinagar HEP


GVK EMRI - Assam

GVK World and GVKconnect are very useful to know about various happenings across the group companies. The energy generation/transmission reports of Alaknanda Hydro Power Company Ltd are published in every GVKonnect which is a welcome move. My

best wishes to the corporate communications team.

GVKonnect and GVK World are informative and decently designed for the readers. Best wishes

GVK WORLD is an active platform to encourage employees to contribute and learn about their colleagues located across various verticals. The information pertaining to the group, activities at different plants/offices, current initiatives, new announcements etc. is always encouraging and informative. The special

curiosity of reading this magazine always remains.

GVKonnect is a very good initiative. The articles on happenings in the GVK group keep us updated. I am very happy to go through every issue

of the newsletter.

Sadanand P. Saw - Shrinagar HEP

Rakesh Pawar- GVK MIAL

Jagat Ram Semwal - Shrinagar HEP

Pushkaraj Holkar - GVK NMIAL

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