PICCOLO HOUSEHANDOVER MANUAL

Welcome to your Apartment

Piccolo House App The Piccolo House resident app is powered by Erin. Erin is a resident experience company dedicated to unlocking the full benefits of apartment living through a resident-facing app. The Piccolo House app will be your central hub for everything Piccolo House.

• Contact your concierge • Book your dry cleaning • Retrieve your packages • Book your move in • Access apartment and building specific documents • Lodge maintenance requests • Receive building and concierge notices • Access building knowledge for easy ‘how-to” guides • and many more exciting features to come!

To access the app, please download “Erin” from the Apple App Store or Google Play Store and register your details at https://erinliving.com/resident-registration or scan QR code below:

Looking after your apartment

It is very important that you maintain your apartment as to ensure the longevity of its finishes and fixtures. Consult your Apartment and Operational manuals for care and maintenance instructions.

Balcony Planters On your balcony we have planted the succulent ‘Blue Chalk Sticks’ To assist you keeping the plants healthy and happy we have supplied a watering can, these plants need a good water once a per week.

Table of Contents 1. PICCOLO HOUSE APP I2. LOOKING AFTER YOUR APARTMENT I3. BALCONY PLANTERS I

IMPORTANT CONTACTS 1

MOVE IN / OUT PROCEDURE 2

COMMON FACILITIES 4

4. RESIDENT ENTRY AND SECURITY 45. BASEMENT 56. BIKE RACKS & STORAGE CAGE 57. LIFT ACCESS 58. RESIDENT PARKING 69. VISITOR ACCESS 710. MAIL & DELIVERIES 711. AUSTRALIA POST 712. DRY CLEANING SERVICES 713. GARBAGE AND RECYCLING 814. FIRE PROCEDURES AND SAFETY 9

APARTMENT SERVICES 10

15. ELECTRICAL SERVICE 1016. GAS SERVICE 1117. WATER SERVICE 1118. HOT WATER 1119. AIR CONDITIONING 1220. TELEPHONE 1321. TELEPHONE LINES 1322. FREE TO AIR TV 1323. PAY TV (CABLE) 13

APARTMENT SECURITY AND FIRE SAFETY 14

24. INTERCOM 1425. SMOKE DETECTION 1426. DOOR AND WINDOW SECURITY 14

GENERAL MAINTENANCE 15

27. APPLIANCES 1528. INSTRUCTIONAL VIDEOS 15

29. CONDENSATION 1630. PAINT 1631. TIMBER FLOORING 1632. LIGHTING 1733. ALUMINUM DOORS AND WINDOWS 1734. DOOR AND WINDOW HARDWARE 1835. GLASS WINDOWS, SHOWER SCREENS, VANITY AND ROBE MIRRORS 1836. TAP WARE 1937. STONE BENCHTOPS 1938. NATURAL STONE TILE FLOOR AND WALLS 2039. STAINLESS STEEL KITCHEN SINK, LAUNDRY TUB 2040. CUPBOARD JOINERY (2 PAC) 2041. SANITARY-WARE 2042. CEILING EXHAUST VENTILATION GRILL 2143. EXTERNAL TILES 21

ENVIRONMENTALLY FRIENDLY TIPS 22

44. LIVING ROOMS 2245. LIGHTING 2246. KITCHEN 2247. BATHROOM 2248. LAUNDRY 2349. WASTE 2350. GREEN TRAVEL 23

APPENDIX A: FINISHES SCHEDULE 24

APPENDIX B: CARE MAINTENANCE & APPLIANCE OPERATIONAL INSTRUCTIONS AND MANUALS 25

APPENDIX C: HOUSE KEEPING & OWNERS CORPORATION RULES 26

APPENDIX D: EVACUATION PLANS 26

APPENDIX E: CONDENSATION INFORMATION 26

APPENDIX F: KEY ORDER FORMS 26

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Important contacts

Building Management

Keep your Property Manager & Building Manager details readily available

PROPERTY MANAGER: MELBOURNE REAL ESTATE

TELEPHONE: (03) 9829 2900

EMAIL: rentals@melbournerealestate.com.au

BUILDING MANAGER: PICCOLO

TELEPHONE: (03) 9349 0000

EMAIL: hello@piccolo.net.au

LOCK OUT SERVICE: UNIFIED PROTECTIVE GROUP

TELEPHONE: 1300 884 053

Building Information:

www.melbournerealestate.com.au/piccolo-house-south-melbourne/

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Move In / Out Procedure

To ensure that the process of moving is conducted in an organised manner with minimal disruption to other residents, the following guidelines must be followed.

Bookings are essential and must be made at least 48 hours in advance through the Piccolo House App.

The caretaker will meet you on site and supervise the move in, do not move any furniture without the supervision of the caretaker.

If you have smaller items such as boxes, lift protection must be installed by making a booking.

Residents who arrive without a booking will be refused access to the Building.

Moves must be completed within the 2 hour allocated time booked. Times will be subject to availability between Monday – Friday and 9.00am – 5.00pm.

Access for moves is via the main entrance on John Street, strictly no moves to be conducted via Charles Street.

Lifts

Lift Entry Door: 900mm x 2100mm Internal Lift Dimensions: Width: 1430mm Length: 2000mm Height: 2400mm

IMPORTANT NOTICE

1. The resident will be responsible for the lift, all floors, corridors including carpets and walls

being left in a clean and tidy condition after moves are completed. It is your responsibility to manage the moving company to ensure that there is no damage to any area and the building is clean and tidy on completion of the move. An inspection will be carried out on the conclusion of the move to ensure this occurs and any costs applied for any repairs or additional cleaning required.

2. The resident must ensure that all cartons and packaging crates are disposed of correctly. Dumping of cartons, crates or unwanted furnishing is STRICTLY PROHIBITED in any part of the building. Any costs incurred by the Owners Corporation for removal of such items will be charged to the offender. All excess packaging and cardboard must be placed in the Ground Level Bin Room Enclosure.

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For your action: service connections

You are responsible for ensuring that service accounts are connected in your name upon occupation of your new home.

The following contact details of common service providers have been listed for your convenience.

Refer to Section 4: apartment services for detailed information regarding services.

Service Provider Contact number

Electricity Origin Energy – New Connections

www.originenergy.com.au/forms/set-up-your-new-origin-account.html

1800 684 993

Gas hot water Origin Hot Water

www.originenergy.com.au/forms/set-up-your-new-origin-account.html

1800 684 993

Telephone/Internet Contact your preferred retailer

Water South-East Water www.southeastwater.com.au

13 18 51

Pay TV Foxtel

www.foxtel.com.au/shop/mdu.html The unique building ID for this building is: 800019619.

1300 788 796

Car Stacker Induction Klaus Multiparking

www.multiparking.com.au/induction-request-form/

1300 455 287

The Building Manager is responsible for overseeing the waste management contractor. The Waste Management program has been put in place following the endorsement of the Waste Management Plan approved by Port Phillip Council. The Property Manager will provide information regarding waste disposal and collection.

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Common facilities

Resident entry and security

The main pedestrian entry is located on John Street. The car-park entries are located on Charles Street.

The building is electronically secure, which means residents are required to use their proximity card to gain access throughout the building. The proximity card will provide access at the following points:

• Main pedestrian entry foyer on John Street; • Charles Street entry foyer • Fire Escape Stair Doors • Apartment Entry Doors • Lift

The following keys are included in your Handover Pack:

1. Apartment entry door key x 1

2. Proximity Card x 2

3. Mailbox key x 1.

To maintain security, contact the Property Manager immediately to report lost proximity cards, keys or remote controls, and to purchase replacement cards.

If you would like to purchase another apartment key or Proximity card, see Appendix G

Please be diligent in ensuring any non-residents do not follow you into the building and do not give access to anyone you do not know.

If you find yourself locked out of your apartment, call Unified Security for access. A call out fee of $60 plus GST will apply and adequate ID must be provided.

In the event of power failure, residents will be able to enter the building and take the fire stairs to their apartment level. The proximity card system & intercom will not work, apartment keys must be used.

The following are step-by-step instructions for gaining entry:

Main Pedestrian Entry Points:

1. Present proximity card to proximity reader

2. The reader is a square Perspex plate mounted below the video intercom, and it can recognise a card within close proximity

3. Once the card is recognised, a short beep will sound and the entry door will unlock.

Do not give strangers access to the building.

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Basement The basement of the building can sometimes be damp from ground water run off. As such all residents are advised that this is to be treated as a ‘wet basement’, therefore no valuables should be stored directly on the floor within the storage cages.

Bike Racks & Storage Cage Bikes racks and storage cages are located in the basement. Residents are responsible for the provision of locks for bikes and padlocks for storage cages. No flammable chemicals are to be stored in storage cages. When storing items in the storage cages be sure to keep items a minimum of 500 clear of all overhead sprinklers.

Lift Access Each apartment has lift access to the designated apartment floor. Each fob is programmed to limit access to the relevant apartment level only. Lift dimensions are to be noted for moving in and out of the apartment. Lift Entry Door: 900mm x 2100mm Internal Lift Dimensions: Width: 1430mm Length: 2000mm Height: 2400mm

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Resident parking

Car parking spaces are allocated to the relevant apartment. Residents must ensure that they only park in their allocated parking space.

Please note the following:

• The car stacker company will provide a full operational brief on the car parking system. This induction will need to be signed off by tenant prior to any use of the car parking system.

• Use of car stackers is restricted to tenants (and their specific cars), that have undertaken the induction on operation of the car stacker system,

To book an induction follow the link provided below:

www.multiparking.com.au/induction-request-form/

The car stackers have a limitation on the size of car that is able to enter.

Maximum Car Height: 2000mm Maximum Weight: 2600kg Maximum Width: 2400mm Maximum Length: 5000mm

Instructional video on closing the garage door: https://youtu.be/PnJK89E5-J4

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Visitor access

To maintain security throughout the building, visitor access can only be authorised by a host resident, via the audio intercom system.

Please ensure that visitors are identified PRIOR to providing access to the building.

The following are step-by-step instructions for granting entry to visitors:

1. Identify Visitor: The visitor must enter the host’s apartment number into the video intercom, located adjacent to the lobby doors, or by the car park garage door, and press the “!” icon. This calls the video handset within the host’s apartment. The host resident must simply press the talk button on their handset to communicate back to the entry intercom point.

2. Authorise Entry: To grant access, the host must press the button with the key symbol on their handset to open the main entry door.

3. Exit: Authorisation is not required for visitors to exit the building using the main entry.

See the operational instructions on the security system included in Appendix B.

Mail & Deliveries An individually keyed mailbox is provided for each apartment – the mailboxes are located in the main lobby foyer. A key for the mailbox are included in your handover material.

Parcel lockers have been installed in the ground floor lobby. Parcel lockers accept deliveries from any courier and Australia Post 24/7. You will be notified of any delivery via the Piccolo House App.

Deliveries can only be accepted at the ground floor, this includes food or postal deliveries.

Instructional Video: https://youtu.be/jy_SaTTnklI

Australia Post The building has been registered with Australia Post for delivery of mail. If you require mail to be diverted from your existing address to your new home apply for mail re-direction (a form can be obtained at any Australia Post branch).

Postal Address for the building is: 5 John Street, South Melbourne 3205

Dry Cleaning Services

Premium dry cleaning service, free pick up and delivery to the parcel lockers and booked via the Piccolo House app. Service provided by iBAG.

Instructional Video: https://youtu.be/7JndRewn2vI

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Garbage and recycling

Garbage and recycling facilities are located in the bin/recycling rooms on ground floor. Waste must be deposited in the appropriate general waste or recycling bins provided.

In addition, rubbish chutes service each floor. These are located in the corridor by the fire stair door on each level. Please ensure that any waste deposited into the rubbish chute is appropriately bagged.

Strictly no cardboard boxes or large objects are allowed as they cause blockages. Take any large objects or cardboard directly to the bin room located on the ground level next to the stairs. See map below.

Tenants must ensure that they are using the correct chutes for their rubbish. Recycling must be placed in the recycling chute with comingled waste placed in the general waste chute.

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Fire procedures and safety

The Building Manager is responsible for maintaining an Emergency Management Plan and ensuring all residents are adequately advised of fire safety procedures. In summary:

• Ensure you are familiar with Emergency Management Plan(s) and evacuation procedures established by the Owners Corporation;

• Note the nearest fire exit to your apartment; and

• Fire doors must remain closed at all times;

The Building Manager is responsible for the repair, maintenance and annual fire certification of all building fire services, such as fire doors (including your apartment entry door), fire stairs, sprinklers, audible warning system, fire extinguishers, fire hose reels, common area smoke detectors, manual call points, emergency lighting etc.

The Property Manager will arrange access to each apartment, if necessary, for the annual inspections of these services.

Please note that your apartment door is also a fire door and contributes to the fire protection system for the building. No alterations are to be undertaken to these doors at any time.

The Building Manager is responsible for maintaining the smoke detectors within the apartments. This detector is not connected to the fire brigade. Please notify your Property manager if you believe these are faulty (Refer to Section: Apartment Services - Smoke Detectors).

Please note that smoke detectors in the common areas are linked to the Melbourne Fire Brigade (MFB). Cooking smoke should not be dispersed into the common hallways, as this will activate attendance by the MFB; expensive fines apply for false alarms. Any contractors engaged should also be aware that spray painting, sanding equipment and heat equipment might also activate attendance by the MFB. You should seek advice from the Property Manager.

Smoking is not permitted in any common areas within the building and may result in the fire alarm being activated.

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Apartment services Utilities

Electrical service

Your apartment has a normal domestic 240-volt, single-phase power supply, for its own use.

Origin Energy has been contracted to establish and maintain an embedded network of electricity for the property, a detailed fact sheet on how to connect electricity to the apartment is contained in the handover kit. The electrical meter is located in the electrical meter/services cupboard on your floor, not within your apartment.

Your apartment’s electrical switchboard is located inside your apartment. All light, power, air conditioning, range hood, oven, dishwasher and exhaust fans circuits are protected by circuit breakers at the switchboard. For added personal protection, power points (GPOs) (including those into which appliances are plugged) and lighting circuits have a safety switch.

Should your safety switch trip for any reason, follow these steps:

1. Isolate/turn off all GPOs and lights, and unplug all appliances.

2. Reset the safety switch.

3. If the safety switch cannot be reset, contact the Property Manager, as a fault exists with either the wiring or the switch itself.

4. Turn on the GPOs one at a time or until the safety switch trips. When it trips, you have found the faulty outlet.

5. Plug your appliances back into GPOs one at a time or until the safety switch trips. When it trips, you have determined the cause of the fault. Take the faulty appliance to a qualified service centre for repairs.

For safety reasons, ensure an adequate air space is left around the apartment switchboard. Do not store items in front of or in contact with the switchboard.

Please note that a licensed electrician must be engaged to locate and fix any fault with the power supply or the switchboard.

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Gas service

Your apartment has a separate gas supply for its private use.

In the event of an emergency, the Gas isolation valve is inside the kitchen cupboards or behind draws, adjacent to the cook top.

Billing for the gas usage for the cook tops in all apartments will be billed through the owner corporate management.

Please note that a licensed plumber must be engaged to locate and fix any fault with the gas supply.

Water service

Cold water is provided by South-East Water. (https://southeastwater.com.au/)

Please contact them on 13 1851 to establish an account upon occupation of the unit.

To turn off the water supply to your apartment, use the stopcock located in water meter services cupboard on your floor. Contact your Building Manager for access to this cupboard.

A licensed plumber must be engaged to locate and fix any fault with the water supply, or fix or replace any fitting such as a tap or showerhead.

Hot water

Hot water is supplied from a central gas hot water heating system on the roof and is maintained by the Building Manager. Origin Energy will bill each unit for individual hot water usage.

To turn off hot water supply to your apartment use the hot water isolation valves located within the ceiling access panel outside your apartment entry.

Contact Origin Energy on 1800 684 993 to establish an account.

www.originenergy.com.au/forms/set-up-your-new-origin-account.html

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Air conditioning

Your apartment is supplied with a concealed system for heating and cooling your home.

The air conditioning system can be operated in a variety of ways, to suit your preferences. To take full advantage of the air conditioning system and to ensure correct maintenance, refer to the Operating Instructions for the Control Panel, included in your handover material and appendices.

The control unit allows you to control the temperature and operation of the system, including timer. The following tips will assist in optimising the performance of your air conditioning:

• To achieve an even temperature throughout the apartment, run all air conditioning units at the same time and set at the same temperature.

• Generally, a temperature range between 20°C to 25°C is considered comfortable.

• The system can be set to either “cool” or “heat” or it can be set to automatically switch from heating to cooling to maintain a consistent temperature via the “Auto On” or “Auto” setting.

• Controls can also be configured to circulate air at all times or be turned off when there is no demand for heating or cooling.

• Extreme settings such as 15°C or 28°C do not improve the systems performance or increase the rate of heating or cooling. They are likely to lead to uncomfortable conditions in a short space of time.

• To maximise airflow and the efficiency of the system, leave all internal doors open.

• Do not leave your apartment closed up for more than four hours with a minimum temperature selected on the thermostat. This may cause freezing of condensate drains and cause water damage.

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Communications

Telephone Your apartment has been provided with a telephone/internet connection point. These points are suitable for connecting your telephone(s) and/or NBN.

Telephone lines

Your apartment has been wired for telephone lines. You will need to contact your preferred retailer to arrange your telephone account and the details of your service.

Free to air TV

A communal master antenna is located on the roof of the building and is tuned to receive a quality signal for free-to-air commercial television. The signal is reticulated throughout the building to each apartment.

The TV reception outlets in the walls are “screw in” (F Type) connections and may not fit your existing television lead. “Conversion” (F type to pal) fly leads are required to connect your TV or video to the outlets. Free to air can be obtained from either of the two outlets on the wall.

As the frequency of the signal may vary slightly from your previous antenna system, your television may need to be re-tuned to ensure an optimum quality reception. We recommend you engage the services of an experienced technician to assist you in re-tuning your TV if necessary.

Digital MATV signal has been provided for Freeview channels.

Pay TV (cable)

The provider has wired pay TV cable, suitable for Pay TV (FOXTEL), into your apartment ready for final connection. Connection and use of Pay TV services are the responsibility of individual apartment residents.

To make the connection process seamless and very easy for the residents please login to the portal noted below. www.foxtel.com.au/shop/mdu.html Unique building ID: 800019619

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Apartment security and fire safety

Intercom

An intercom video unit is located at the entry doors. This unit has a control button to allow visitor access to the building.

Please refer to the Intercom Instructions included in the appendix for operation.

Smoke detection

Your apartment is provided with one or more main powered smoke detector units with backup battery, generally fixed to the ceiling outside the bedroom(s). An alarm is sounded when smoke is present, to alert occupants.

If the alarm sounds due to smoke from cooking activities etc., it will continue for 30 seconds, when, if no further smoke is detected, it will become silent. If smoke is still present, it will continue to sound the alarm. In order to disperse any smoke and silence the alarm, open all external windows and doors to dissipate the smoke (do not open the door to the public corridor/hallway as this may result in the fire brigade to be called). False alarms to the MFB cost thousands of dollars. If these occur as a result of your actions you wil l be responsible for the costs.

As always when cooking, it is recommended that the range hood is in operation to extract any unwanted smoke or fumes.

Smoke detectors are connected to the Fire Indicator Panel (FIP) within the building. If the smoke alarm is tampered with or removed, the FIP will be alerted and a technician will be automatically called. The smoke alarm, upon detection of smoke will emit an alarm to alert all occupants. Due to the design of the fire detection system within the building, it is a requirement that these alarms are connected to the FIP (as detailed above) and are also not fitted with “silent”, or “hush” buttons.

If the smoke alarm detects any thermal disturbances such as flames, the Fire Brigade will be automatically alerted and thus, the MFB will attend the premises immediately.

Door and window security

Apartment entry doors are lockable. Balcony sliding doors can be latched internally.

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General maintenance

Appliances

In the advent of any appliance malfunction residents are to contact the Property Manager in the first instance.

Refer to your Handover Pack for Manufacturers Instructions/Operation Manuals and Warranties for the following appliances:

• Cooktop;

• Oven;

• Dishwasher;

• Range hood;

• Refrigerator;

• Washing Machine (if supplied);

• Dryer (if supplied);

• Intercom; and

• Air Conditioner.

To maintain the appearance and durability of your appliances, follow the instructions, hints and advice in these documents.

Please note that the Manufacturers’ Warranties are often conditional, and require regular maintenance. We also recommend appliances be inspected every two (2) years by an authorised service agent.

In the event an appliance malfunction, follow these steps:

1. Check power at the switchboard;

2. Follow relevant instructions in the Operation Manual; and/or

3. Check the warranty and call the manufacturer’s service centre.

Instructional Videos

Heater Towel Rail: https://youtu.be/PnJK89E5-J4

Oven: https://youtu.be/ldhBg9Pf4hg

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Condensation In differing weather conditions moisture build-up can form on glass doors, windows and aluminium frames. To help prevent any damage from occurring there are a number of steps that can be taken to ensure a minimal build-up of condensation.

• Ventilation – Maintain constant ventilation and airflow through your residence to help lower moisture content of the air. By reducing the humidity inside your residence the build-up of moisture from condensation will be reduced.

• Maintenance – If you see a build-up of moisture on the glass or frame of your window or doors it is best practice to wipe away to prevent build up of mould growth and moisture damage.

Refer to Appendix F for more information

Paint Refer to Appendix B: Finishes Schedule for paint specification, including colour. As paint colour may change subtly over time, and paint manufacturers may alter colour specifications, we recommend any future colour matching be based on a paint sample.

Most marks can be removed with a clean damp cloth. Use a diluted sugar soap mix if necessary. Avoid excessive ‘scrubbing’ and the use of scourers of any type, as this may alter the finish of the surface. Refer to paint care instructions on line where required.

Timber Flooring The timber flooring to your apartment has been selected to provide a rich, high quality feel. Regular maintenance will result in prolonged life of your flooring. Manufacturer’s recommendations are included within your handover pack but are summarised below:

• Sweep or vacuum as often as necessary to remove any loose dirt or grit.

• Use protective mats at all exterior entrances. Do not use rubber-based mats as the rubber may leach into the flooring.

• Use felt protectors under heavy pieces of furniture. Never slide or roll furniture or appliances across your floor. Protect the surface if using a trolley to move heavy objects.

• Spiked heels or shoes in need of repair can severely damage your floor.

• In areas of excessive traffic and wear, make use of runners or area rugs.

• Damp mop only – avoid excessive amounts of water. Steam mops must not be used. If a spill occurs, soak up the bulk liquid promptly. Never use oil, soap, wax or other household products to clean your floor.

• Keep animal nails trimmed.

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• Maintain relative humidity levels between 30% and 70%.

Lighting

Replacement globes for light fittings in your apartment should not exceed the following, to prevent damage to the light fittings:

• External Wall light LED GU10 Lamp

• Internal Wall Light: 7w, LED 3000k, 240v, White colour

Before changing a globe, please ensure that you have turned off the power switch.

Aluminum doors and windows

Aluminium windows and doors have a powder coat finish, which needs to be cleaned and maintained regularly to ensure the decorative and protective properties of the coating are retained.

Cleaning is recommended every three to six months to remove air borne deposits such as salt, atmospheric pollution and dirt.

To clean:

• remove dust with a wet sponge (rather than risk micro scratching by dry dusting);

• remove any marks by the use of a warm, mild detergent or mineral turpentine;

• wash and remove powder deposits from the powder coating surface using a soft bristle brush; and

• always rinse afterwards with fresh water so that the contact time with the cleaning solution is kept to a minimum.

Do not use abrasive cleaners, harsh solvents (including window cleaner or industrial strength solvents or solvents recommended for the removal of sealant or mastic), scouring pads or other harsh materials such as powder based cleaning products as these may scratch the finish. Always test a small discrete section of a frame to confirm the suitability of the cleaning agent used. This will ensure minimal or no damage to the powder coat colour or surface.

Window furnishings are not to be mounted on any part of the aluminium door or window frame.

Provisions have been made at windows for electric blinds to be installed. No blinds are to be installed in living areas unless prior permission is provided via the Property Manager.

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Door and window hardware

To maintain a high level of function, door hardware must be free from dust and grit. Generally, all components can be cleaned with a soft damp cloth. Grease or oil should not be applied to any hardware.

Tenants need to ensure that the sl iding door latch is depressed prior to closing the door to enable the locking mechanism to operate correctly and not be damaged.

Maintain door locks and handles every 6-12 months, as necessary:

• tighten fixing screws;

• re-align strike plates;

• lubricate internal mechanism with an aerosol lubricant; and

• lubricate “sticky” locks with dry powder graphite sprinkled on the key.

Glass windows, shower screens, vanity and robe mirrors

To clean glass and mirrors, use clean water with mild soap, diluted methylated spirits, glass cleaner or a slightly acidic (vinegar) cleaning solution on a soft, lint free, damp cloth or chamois. Always apply the cleaner onto the cloth first and not directly onto the glass.

To avoid scratching, do not use caustic or abrasive substances such as polish, silicon based cleaners, powder-based cleaning agents and other harsh materials, and do not use cleaning items such as steel wool, scouring pads or razor blades. If using a solvent cleaner, care should be taken to avoid contact with the glazing sealant and any other materials which may be affected by the solvent. Avoid using a broom and hose to clean windows as this can result in scratched glass and leaking windows.

Please note that a professional cleaner with the required safety equipment should clean the external face of windows and glass balustrades.

Damaged glass and mirrors cannot be repaired. An experienced glazier must replace them.

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Tap ware

To prevent damage to the protective finish, avoid cleaning taps and spouts with harsh chemicals. Clean with warm soapy water, rinse well and dry with a soft cloth.

To maintain tap ware:

• Clean tap filters every two months; and

• Check tap washers every two years, and replace as necessary.

A licensed plumber is required to replace the ceramic washer in lever mixer taps.

Remember to turn off the water supply to your apartment prior to carrying out maintenance or in the event of a tap or fitting breaking.

Stone benchtops

The stone featured in your apartment has been selected for its appealing finish, warm character, durability and high quality.

Being a natural product, stone retains a degree of porosity. However, simple protection measures are the most effective way to ensure the natural beauty and stunning appearance is maintained.

Stone bench tops/Splashbacks

• Use a chopping board, place mats and coasters to protect the surface from scratching, dulling or heat marks.

• Avoid sitting or standing on the bench tops.

• Wipe up spills immediately, to avoid potential absorption of substances into stone.

• Pay particular attention to substances such as soap, detergents, abrasive or harsh chemicals or cleaners, solvents, toothpaste, tea, coffee, alcohol, vinegar and citrus juices as these may stain, etch or dull the stone. Lipstick, industrial and laundry marker and ink are unlikely to be removable. Avoid resting steel or items, which may rust on the stone, to prevent rust markings.

• Do not use acids, wax, sealers, steam cleaners or petroleum products on stone.

While the stone to the bench tops is sealed, any protection provided by a sealer is not permanent or absolute.

To clean, wipe down after use with a soft dry cloth, or use mild soap with lukewarm water, rinse well with clean water and dry. Do not use abrasives or scouring powders/cleaners (such as Jif, Ajax or Gumption). Heavy use of cleaner may take off the stone surface gloss.

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Natural Stone Tile Floor and Walls

To clean, use the recommended neutral cleaning product.

Stainless steel kitchen sink, laundry tub

To clean, wipe with a soft damp slightly soapy cloth, let dry and wipe with a dry cloth. Always wash and wipe with the grain of the stainless steel, to avoid scratching.

To protect from staining after cleaning with a chemical cleaner or coming into contact with food acid, wash down with fresh water.

To brighten, use a non-abrasive cleaner or specialist stainless steel product.

Do not use steel wool, abrasive cleaner, or oil based cleaners.

Cupboard joinery (2 Pac)

All Joinery surfaces are 2 Pac paint.

To clean and maintain, follow these guidelines:

• remove solid particles from surfaces or light stains with warm soapy water and a soft damp cloth, or a non-abrasive spray and wipe cleaning agent;

• do not use abrasive or alkaline cleaners and ensure that the finish does not remain in contact with hypochlorite bleach, mineral acid, dye or iodine solution, silicon based cleaners, polish, steel wool, acidic and alkaline materials. (Note that silicon cleaners render surfaces unsuitable for recoating.);

• ensure all spills are cleaned up immediately with a damp cloth and dry off, to prevent swelling or damage;

• check, tighten and adjust hinges every six months; and

• do not apply oil or grease to any joinery hardware, such as hinges, runners etc.

Sanitary-ware

To preserve the polish surface of your pan(s) and basin(s), clean with a soft cloth and warm soapy water or a liquid cleaner to wash away any oils or soap residue. Ensure any selected cleaning agent does not affect any adjacent stone or tile and/or the sanitary ware.

PICCOLO HOUSE – APARTMENT MANUAL 21

Do not use powders, pastes, crème cleaners, thinners, window cleaning sprays or dry cleaning fluids etc.

Ceiling exhaust ventilation grill

The exhaust grill in the bathroom and laundry will assist the removal of steam and humid conditions, prolonging the life of the interior finishes. The removable ceiling diffuser should be cleaned every 4 months with a soapy cloth and dried prior to replacement. Do not alter the position of the exhaust vents when cleaning.

The fan in the bathroom and ensuite is switched on with the lights. Please ensure this is operating whenever using these spaces to eliminate moisture damage to the painted surfaces. The fan switch in the laundry is located at or adjacent to the laundry cupboard. This switch needs to be on to activate the washing machine / dryer power.

The fans are generally very quiet and may not be heard when they are operating in each room. This is not a problem, and can be easily checked by placing a tissue over the grille to see that the fan is operating. The fans are run by a ‘run-on’ timer, meaning when you switch your light off after you have finished in the bathroom, the fan will stay on for a further 5 minutes to ensure all moisture is removed from the system.

Leaving a window within your apartment slightly open will increase the air intake and efficiency of all the internal exhaust mechanisms (including kitchen range hood), and will aid to minimise any naturally occurring condensation.

To ensure adequate airflow into the laundry exhaust, leave the laundry door open while the dryer is in use.

External tiles

To ensure good drainage and prevent a build-up of dirt or dampness around outdoor pot plants, all pots should be raised slightly off the tile surface. Very large, heavy pots should also be avoided, to prevent excessive loads on the building structure.

PICCOLO HOUSE – APARTMENT MANUAL 22

Environmentally Friendly Tips

According to the Department of Climate Change and Energy Efficiency Households produce almost one-fifth of Australia’s greenhouse gas emissions. The conservation of environmental biodiversity is also directly related to how we live, interact and consume resources.

Our lifestyles and the management of our households have a direct impact on production of greenhouse gases and the future of the environment.

The following are simple things that can be done in the home to conserve resources, reduce greenhouse gas emissions and save money on energy and water bills.

Living rooms • Do not overheat or overcool - set the thermostat at a practical level.

• Switch televisions, DVD Players (etc.) off when not in use – these appliances use substantial amounts of energy even when left in the ‘standby’ mode.

• Switch off the VDU screen to your computer when not in use. Laptop computers are generally more efficient than desktops.

Lighting • Turn off lights when not in use.

• Use lamps where a light source is most needed.

Kitchen • Use energy efficient cooking practices where possible. Minimise grilling and

use lids on pots when boiling and simmering etc.

• Use a plugged sink to rinse dishes and clean vegetables.

• Wait until you have a full load to run the wash cycle on your dishwasher.

• Ensure that refrigerator door seal is tight fitting and maintained. Leave the door open for as little time as possible.

Bathroom • Do not leave the tap running when brushing teeth or shaving.

• Choose the toilet’s half flush option as much as possible.

• Do not leave taps dripping and promptly repair leaking taps.

PICCOLO HOUSE – APARTMENT MANUAL 23

Laundry • Use cold water for machine washing.

• Wait until you have a full load to run the wash cycle on your washing machine.

• Use biodegradable soap.

• Use drying racks instead of the clothes dryer. If a clothes dryer is used, run on a lower and colder setting.

Waste • Separate your waste into recyclable collections.

• Buy less packaging.

• Don’t put oils, fats or harmful chemicals down the sinks.

• Use a strainer in kitchen sinks.

• Choose detergents with no, or little, phosphorous, to minimise nutrient loads in waterways.

Green Travel The site is well positioned in terms of access to public transport, with numerous services available in the vicinity of the development.

Information on public transport fares, routes and timetables is available at the following website:

http://ptv.vic.gov.au/

The resident on-site bicycle parking for bicycles is provided in the basement.

PICCOLO HOUSE – APARTMENT MANUAL 24

Appendix A: Finishes schedule

Paint colour

APARTMENTS FINISH COLOUR

Apartment Walls Low Sheen Dulux Berkshire White Quarter Strength

Apartment Entry Doors

Timber Veneer Nero

Ceilings Ceiling Flat Dulux Berkshire White Quarter Strength

Woodwork (Skirts)

Low Sheen Dulux Berkshire White Quarter Strength

PICCOLO HOUSE – APARTMENT MANUAL 25

Appendix B: Care Maintenance & Appliance Operational Instructions and Manuals

1. Klaus Car Parking Induction Invitation (Refer Below)

2. Security System operational instructions (Refer Below)

3. Heated Towel Column Instructions (Refer Below)

4. Stone Benchtops & Splashback maintenance information (Refer Below)

5. Paint maintenance information (Refer Below)

6. Carpet Maintenance and Warranty (Refer Below)

7. Timber Flooring maintenance information (Refer Below)

8. Abey sink Maintenance (Refer Handover Pack)

9. Oven / Microwave Instructions (Refer Handover Pack)

10. Dishwasher Instructions (Refer Handover Pack)

11. Single Gas Cooktop Instructions (Refer Handover Pack)

12. Condari Range hood (Refer Handover Pack)

13. Integrated Fridge Manual (Refer Handover Pack)

14. A/C operational instructions (Refer Handover Pack)

PICCOLO HOUSE – APARTMENT MANUAL 26

Appendix C: House Keeping & Owners Corporation Rules

Appendix D: Evacuation Plans

Appendix E: Condensation Information

Appendix F: Key Order Forms

Klaus Multiparking ANZ Pty Ltd ABN: 82 611 130 020 | ACN: 611 130 020 414-426 Lower Dandenong Rd | Braeside | VIC | 3195 Phone: 1300 4 KLAUS www.multiparking.com.au

PARKING SYSTEM INDUCTIONS FOR NEW USERS

Have you just moved into an apartment or office with an allocated Klaus car parking space? It is important to note that there are limitations to our systems; even though over 85% of all vehicles will fit in our system, some however will not be suitable so we highly encourage you to give our friendly staff a call on 1300 4 KLAUS (1300 4 55287) and we can check if your car will fit over the phone! Once you know your vehicle will fit, you will need to organize an induction, these are arranged to ensure all users are comfortable operating our machines and are aware of the safety features. Vehicle dimensions are checked prior to and at the time of training, as there are maximum clearances which vary between different systems. Inductions and training for all new users and/ or vehicles as a safety requirement of DIN EN 14010 (Power operated mechanical parking systems for motor vehicles). Training covers how to address issues if they should arise, and who to contact if you require assistance. It is important to note that users who do not complete inductions for the car parking in their space risk damage to their vehicle and the system, uninducted users will be fully liable for any damages. To book new user training, please submit an Induction Request Form via www.multiparking.com.au and at the top of the page you will see “Book an Induction”. Our staff will be in contact shortly afterwards to confirm a suitable time and date. We are committed to ensuring the best possible performance and utmost safety throughout the life of each of our systems. Note that users will need to book a re-induction upon changing vehicles. Thank you for your support and co-operation.

228 Dorcas Street

Operation Instruction for Comelit Audio/Video Intercom System

5, 6 & 7

Entrance Panel Model: 316 Touch Monitor Features: 1. Bell adjustment 2. Volume (Loudspeaker) 3. Brightness Control 4. LCD Colour Display 5. Door Open Indicator LED 6. Door Unlock Key 7. Lift Release 8. Answer Key for first & cancel for second time 9. Audio Active Indicator LED (LED flashes to indicate a call received LED lights up Indicate conversation in progress) 10. Privacy LED

Hands-free Monitor

Model: Smart Mini 6721W

Upon receiving call a ring tone will be emitted from the monitor. The video image will automatically appear. You may answer the call by pressing the answer key “8”. To grant your visitor/s access into the building, press the unlock key”6”, this function will unlock the entry door for approx. 5 seconds. To grant your visitor/s access to your apartment lobby floor level via the lift car press the lift release key “7”. This function will de-secure the lift car floor selection button relevant to your floor for approx. 180 seconds. Revision: A

2

1

3

8 & 9

4

10

Entrance Panel To call an apartment from an entrance panel dial the apartment number then press “Bell” button to initiate call.

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u a Interrupteurs horaires

b e Schaltuhren

i z Time switch

s r Interruptores horarios

m y Interruttori orari

w t Interruptores horários

k

Raccordement - Anschluß - Connection - Conexión - Collegamenti elettrici- Conexión.

Cadran de commande - Schaltscheibe Switching dial - Esfera de mando -Disco di regolazione - Disco de comando.

A Mise à l’heure et au jour - Zeit und Tageinstellung - Time / day setting - Puesta en hora y día - Impostazione ora e giorno - Regulação da hora e do dia.

Programmation - Programmierung - Programming - Programación - Programmazione - Programação.

μ 16 A 230 Vv AC14 A 230 V charge inductive cos φ 0,6900 W lampe à incandescence100 W lampe fluo compact

μ 16 A 230 Vv AC14 A 230 V Induktive Last cos φ 0,6900 W Glühlampen100 W Sparlampen

μ 16 A 230 Vv AC14 A 230 V inductive load cos φ 0.6900 W incandescent lighting100 W compact fluorescent lamps

μ 16 A 230 Vv AC14 A 230 V carga inductiva cos φ 0,6900 W lámpara incandescente100 W lámpara fluocompacta

μ 16 A 230 Vv AC14 A 230 V carico induttivo cos φ 0,6900 W lampada ad incandescenza100 W lampade fluo compatte

μ 16 A 230 Vv AC14 A 230 V carga inductiva cos φ 0,6900 W lâmpada incandescente100 W lâmpada fluorescente compacta.

I : Marche permanente Dauer EIN Permanently ON ON permanente Permanentemente chiuso ON permanente.

auto : Automatique Automatik Automatic Automático Automatico Automático.

Commutation manuelle - Handschalter - Manuel override - Conmutación manual - Forzatura manuale - Comando manual.

1h 45'

A A

EH010, EH011 EH010, EH011 Vv ±10 % 50/60 Hz 230EH071 EH071

A A

mini 3h 30'1h 45'

EH 071

EH010, EH011, EH071

Caractéristiques techniquesTechnologie : quartz, sans réserve

de marchequartz, réserve de marche à 20 °C : 200 h après 120 h de mise sous tension

Cycle : EH010 : 24 heures EH011 : 24 heures / EH071 : 7 joursConsommation : 0,5 VA 0,5 VAPrécision de fonctionnement : ± 1 sec. / jour ± 1 sec. / jourTempérature de fonctionnement : -10 °C à +55 °C -10 °C à +55 °CTempérature de stockage : -20 °C à +65 °C -20 °C à +65 °CCapacité de raccordement : 1 à 4 mm2 1 à 4 mm2

Degré de protection : IP20 IP20Conforme à la norme : EN 60730-2-7 EN 60730-2-7

Technische DatenTechnologie : Quartz, ohne Gangreserve Quartz, Gangreserve : 200 Stunden nach

120 St. Ladedauer bei 20 °CZyklus : EH010 : 24 Stunden EH011 : 24 Stunden / EH071 : 7 TageEigenverbrauch : 0,5 VA 0,5 VAGanggenauigkeit : ± 1 Sek. / Tag ± 1 Sek. / TagUmgebungstemperatur : -10 °C bis +55 °C -10 °C bis +55 °CLagerungtemperatur : -20 °C bis +65 °C -20 °C bis +65 °CCapacität Anschluß : 1 bis 4 mm2 1 bis 4 mm2

Schutzart : IP20 IP20Entspricht der Norm : EN 60730-2-7 EN 60730-2-7

Technical specificationsTechnology : quartz, without supply

failure reservequartz, with supply failure reserve at 20 °C : 200 h after being connected for 120 h

Cycle : EH010 : 24 hours EH011 : 24 hours / EH071 : 7 daysConsumption : 0,5 VA 0,5 VAWorking accuracy : ± 1 sec. / day ± 1 sec. / dayWorking temperature : -10 °C to +55 °C -10 °C to +55 °CStorage temperature : -20 °C to +65 °C -20 °C to +65 °CConnection capacity : 1 to 4 mm2 1 to 4 mm2

Protection degree : IP20 IP20According to the standard EN 60730-2-7 EN 60730-2-7

Especificaciones técnicasTecnología : cuarzo, sin reserva de

marchacuarzo, con reserva de marcha a 20 °C : 200h después de 120h de funcionamiento

Ciclo : EH010 : 24 horas EH011 : 24 horas / EH071 : 7 díasConsumo : 0,5 VA 0,5 VAPrecisión de funcionamiento : ± 1 seg / día ± 1 seg / díaTemperatura de funcionamiento : -10 °C a +55 °C -10 °C a +55 °CTemperatura de almacenaje : -20 °C a +65 °C -20 °C a +65 °CCapacidad de conexión : 1 a 4 mm2 1 a 4 mm2

Grado de protección : IP20 IP20Norma : EN 60730-2-7 EN 60730-2-7

Caratteristiche tecniche :Tecnologia : quarzo, senza riserva

di caricaQuarzo, con riserva di carica a 20 °C : 200h dopo 120 h sotto tensione

Ciclo : EH010 : 24 ore EH011 : 24 ore / EH071 : 7 giorniConsumo : 0,5 VA 0,5 VAPrecisione di funzionamento : ± 1 sec. / giorno ± 1 sec. / giornoTemperatura di funzionamento : -10 °C a +55 °C -10 °C a +55 °CTemperatura di stoccaggio : -20 °C a +65 °C -20 °C a +65 °CSezioni max. allacciabili : 1 a 4 mm2 1 a 4 mm2

Classe di protezione : IP20 IP20Conforme alla norma : EN 60730-2-7 EN 60730-2-7

Características técnicasTecnologia : quartz, sem reserva

de marchaquartz, c/ reserva de marcha a 20 °C : 200h depoius de 120h de funcionamento

Ciclo : EH010 : 24 horas EH011 : 24 horas / EH071 : 7 díasConsumo : 0,5 VA 0,5 VAPrecisão de funcionamento : ± 1 seg / día ± 1 seg / díaTemperatura de funcionamento : -10 °C a +55 °C -10 °C a +55 °CTemperatura de armazenamento : -20 °C a +65 °C -20 °C a +65 °CLigações : 1 a 4 mm2 1 a 4 mm2

Indice de protecção : IP20 IP20Norma : EN 60730-2-7 EN 60730-2-7

EH010 EH011, EH071

24 mois contre tous vices de matières ou de fabrication, à partir de leur date de production. En cas de défectuosité, le produit doit être remis au grossiste habituel. La garantie ne joue que si la procédure de retour via l’installateur et le grossiste est respectée et si après expertise notre service contrôle qualité ne détecte pas un défaut dû à une mise en œuvre et/ou une utilisation non conforme aux règles de l’art. Les remarques éventuelles expliquant la défectuosité devront accompagner le produit.

A warranty period of 24 months is offered on hager products, from date of manufacture, relating to any material of manufacturing defect. If any product is found to be defective it must be returned via the installer and supplier (wholesaler). The warranty is withdrawn if: - after inspection by hager quality control dept the

device is found to have been installed in a manner which is contrary to IEE wiring regulations and accepted practice within the industry at the time of installation.

- The procedure for the return of goods has not been followed. Explanation of defect must be included when returning goods.

Es gelten die Allgemeinen Geschäfstbedingungen der Hager Electro GmbH. bzw. die gesetzliche Regelung.

a Garantie

z Warranty NOT APPLICABLE FOR AUSTRALIA

e Garantie

24 mesi contro tutti i difetti di materiale o di fabbricazione, a partire dalla data di produzione. In caso di difetti, i prodotto deve essere restituito al grossista da cui è avvenuto l’acquisto. La garanzia ha valore solo se viene rispettata la procedura di reso tramite installatore e grossista e se dopo la verifica del nostro servizio controllo qualità non vengono riscontrati,difetti dovuti ad una errata messa in opera e/o ad una utilizzazione non conforme alla regola dell’arte, ad una modifica del prodotto. Le eventuali note informative del difetto dovranno essere allegate al prodotto reso.

y Garanzia

24 meses contra defeitos dos materiais ou de fabrico, a partir da data de produção. No caso de avaria, o produto deve ser enviado ao seu distribuidor habitual.A garantia só é válida se forem respeitados todos os procedimentos de devolução, instalador via distribuidor, se os nossos serviços de controlo de qualidade não detectarem más ligações e/ou uma utilização não conforme com as regras de arte. Todas as informações que expliquem o defeito deverão acompanhar o produto.

t Garantia

Válida 24 meses contra todos los defectos de material o fabricación. En caso de defecto, el producto debe ser retornado a su distribuidor habitual. La garantía no será válida si el procedimiento de retorno no se realiza vía instalador y distribuidor o si nuestro servicio de control de calidad detecta un defecto debiso a la mala utilización o a una instalación no conforme con la hoja de in strucciones y de montajes. La devolución del producto deberá ir acompañada de un informe, detallando los motivos de la devolución.

r Garantía

AI1_EH010_T2_02

4

3

4

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AI1_EH010_T2_02

4

3

4

3

1

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AI1_EH010_T2_02

4

3

4

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1 26LE000116A 6LE000116A

1. CLEANING

Regular cleaning with a good vacuum cleaner is required to remove surface dust and prevent undue build up of material that could harm the carpet. We do not recommend the use of dry powder cleaning products as they can leave a residue that is difficult to extract.

We recommend cleaning of the carpet using the brochure “WALK ON WOOL” distributed by The Woolmark Company as a guide.

2. PROFESSIONAL CLEANING

Cleaning by hot water extraction (Steam cleaning) can produce excellent results provided that it is carried out by a competent and qualified operator. Ensure that the operator treats an isolated test area and that you are satisfied with the result before proceeding to all areas.

3. PROTECTION

We recommend the use of protective mats in areas where furniture is moved regularly on castors. Any pile loss due to repetitive movement of furniture or similar activity is not covered by the warranty and will not occur if protective mats are used. These mats are available from some office suppliers.

4. INSTALLATION

The carpet must be installed according to the requirements of the relevant Australian Standards. If due to movement of furniture or excessive traffic the carpet shows any sign of rippling then we recommend that it be re stretched as soon as possible to ensure that damage to the carpet does not occur.

5. SHADING (watermarking, permanent pile reversal) will occur in cut pile carpet due to unknown factors other than traffic and is not regarded as a manufacturing fault. Shading occurs in Velour and Twist styles. Before purchasing ensure that you read the brochure titled “Permanent Pile Reversal Shading”.

This brochure is distributed by the Carpet Institute of Australia Limited and also appears on our web site.

6. GUARANTEE

The carpet is fully guaranteed for 5 years against faulty materials or workmanship provided that it is maintained correctly and used only in situations for which it is recommended. Please check the sample boards or visit our web site if you wish to check the recommended use for any product.

7. TREATMENTS

The carpet is not warranted if treated with products other than those recommended by Supertuft Pty. Ltd. or those described in the “WALK ON WOOL” brochure.

8. FURTHER ASSISTANCE

Please contact us if you require further advice on any matter.

MAINTENANCE GUIDE AND WARRANTY

Visit www.supertuft.com.au for specifications, flammability reports, warranties and maintenance advice or a quotation from your nearest supplier.

TONGUE N GROOVE I SYDNEY 02 9699 1131 I MELBOURNE 03 9427 7000

*NOTE: Maintenance Paste MUST be applied by an experienced professional. Contact your sales representative for a recommended expert.

Cleaning Guide UV Oiled & Hand Scraped Timber Floors The UV Oil coating is a penetrating system with a low build finish that is further cured by UV lights. The curing process makes it extremely durable against spills and surface scratches while the thin, flexible coating allows for easy repairs or spot touch ups. The appropriate use of the following products will keep your floors looking beautiful for longer. Recommended Products: WOCA Natural Soap (Natural/White)- For regular cleaning of oiled floors. Coverage: 320-400m2/L When: As required Price: 1L ($30 excl. GST); 2.5L ($62.50 excl. GST); 5L ($97 excl. GST) WOCA Wood Cleaner- An intensive floor cleaner for interior wooden floors. Not to be used as a general cleaner. Oil refresher or Maintenance Paste must be applied afterwards. Coverage: 200m2/L When: Prior to applying Maintenance Paste Price: 1L ($38 excl. GST); 2.5L ($64 excl. GST) WOCA Oil Refresher (Natural/White)- For replenishing the oils in the floor. Coverage: 150-200m2/L When: Quarterly Price: 1L ($55 excl. GST); 2.5L ($110 excl. GST) WOCA Maintenance Paste (Natural/White)- Protects/maintains the existing coat and extends the lifetime of the floor. Can be applied after installation if required. Coverage: 80-120m2/400mL for UV Oiled floors When: Annually or as required Price: 400mL ($49 excl. GST)

WOCA Spot Remover- Intensive spot remover that dissolves grease, coffee, tea etc. Coverage: N/A When: As required Price: 250ml ($32 excl. GST)

TONGUE N GROOVE I SYDNEY 02 9699 1131 I MELBOURNE 03 9427 7000

For instructional video, go to: https://vimeo.com/29274965

For instructional video, go to: https://vimeo.com/29274939

REGULAR CLEANING WITH WOCA NATURAL SOAP

1. Shake the bottle well and have 2 buckets ready. 2. In the first bucket add 125mL of Natural Soap to 5L of warm water. This is your

cleaning solution. Fill the second bucket with clean rinsing water. 3. Dip the mop (a cotton strong mop is preferred) into the solution and wring out softly.

Work the mop along the length of the boards and clean in small manageable sections. If the floor is very dirty, leave the soap solution to sit for a minute or 2 to dissolve the dirt. Rinse mop in clean water and wring it out hard.

4. Place the mop in the soap solution and wring hard. Use mop to remove dirty soap water off the floor. Leaving the floor as dry as possible (again working along the length of the boards). Rinse the mop in the clean water bucket again and wring out thoroughly. Change the water if it becomes very dirty.

5. Repeat steps 3 and 4 until the whole floor is clean.

INTENSIVE CLEANING WITH WOCA WOOD CLEANER

1. Sweep or vacuum your floor 2. Shake the bottle of Wood Cleaner well and have 2 buckets ready. 3. In the first bucket add 125ml of Wood Cleaner to 5L of luke warm water. This is your

cleaning solution. Fill the second bucket with clean rinsing water. 4. Dip the mop (a cotton string mop is preferred) into the solution and wring out. Make

sure the mop is damp, not wet. Work the mop along the length of the boards and clean in small manageable sections. For very dirty spots, leave solution on the floor briefly to dissolve dirt and come back to the spot and scrub gently using a white scrubbing pad.

5. When the mop head becomes dirty, rinse it in the clean water bucket and wring the mop head out thoroughly. Change the water if it becomes very dirty.

6. Repeat steps 4 and 5 until the whole floor is clean. 7. Most floors should dry within 2 hours with good air circulation, low humidity and

warm temperatures. Otherwise, dry the floors with a clean dry cloth. 8. Finish with Oil Refresher or Maintenance Paste as per below instructions.

TONGUE N GROOVE I SYDNEY 02 9699 1131 I MELBOURNE 03 9427 7000

For instructional video, go to: https://vimeo.com/103688782

REFRESHING WITH WOCA OIL REFRESHER (QUARTERLY)

1. Before applying the Oil Refresher, the floor must be free from dust. If the floor is very dirty, clean with Wood Cleaner as per above instructions.

2. Shake the bottle of Oil Refresher well and have 2 buckets ready. 3. In the first bucket, mix 125mL Oil refresher into 5L of lukewarm water (ratio can vary

depending on wear and requirement). Fill the second bucket with clean rinsing water. 4. Dip the mop or floor cloth into oil the solution and wring out softly. Work the mop

along the length of the boards and clean in small manageable sections (approx. 10m2 at a time).

5. Rinse mop in clean water and wring it out hard. 6. Dip the mop back into the oil solution. Wring the mop out very hard. Work the mop

along the length of the boards in order to leave as little moisture on the floor as possible.

7. Repeat steps 4-6 until the whole floor has been cleaned. 8. Leave the surface to dry for approx. 2 hours before use.

ANNUAL MAINTENANCE WITH WOCA MAINTENANCE PASTE (NATURAL/WHITE) This process MUST be done by an experienced professional. Please see your local floor finisher or ask your sales representative for a recommended contractor. SPOT CLEANING WITH WOCA SPOT REMOVER

1. Before using Spot Remover, it is advisable to make a small test at a non-visible place on the floor to ensure that there will be no undesired reaction.

2. Spray the Spot Remover evenly on the stain. 3. Leave the cleaner to dissolve the stain for 10-20 minutes. Scrub gently with a brush

until the stain has been dissolved. 4. Wipe surface dry with a clean cotton cloth wrung out in lukewarm water. 5. Repeat application if necessary. 6. When the area is completely dry, apply the WOCA Oil Refresher to the area to

protect the surface again. Important: Do not allow spilled oils or fats to remain on the timber floor surface. Remove spills immediately with Natural Soap solution and a sponge.

TONGUE N GROOVE I SYDNEY 02 9699 1131 I MELBOURNE 03 9427 7000

PREVENTATIVE MAINTENANCE TIPS Following are some additional basic maintenance tips for keeping your floors looking great: Dirt and grit act just like sandpaper on any floor. To keep grit from entering your home, use dirt-trapping mats at all exterior doors. We recommend placing throw rugs or doormats just inside the entrances. Always remember to keep doormats clean. Vacuuming regularly with a brush attachment works beautifully however, don’t use the beater bar; it can damage the finish (Please be aware that vacuum wheels may scratch the surface). Alternatively, sweep using an untreated dust mop daily or as needed, but do not use a household dust treatment as this may cause your floor to become slick, dull the finish, or interfere with recoating. Some finishes and certain chemicals in wood are affected by ultraviolet light and heat, causing the wood and some finishes to change color, develop a patina, or age. To avoid uneven appearance, move area rugs occasionally and drape or shade large windows. Wipe up spills promptly with a dry cloth or paper towel. Use a slightly moistened cloth for sticky spills if necessary, but be sure to wipe the floor dry with another cloth or paper towel. Keep heels on shoes in good repair, especially high heels. Heels worn away exposing steel support rods or nails will dent and scratch any floor surface, even concrete or steel. Put felt fabric glides on the legs of your furniture; they allow furniture to be moved easily without scuffing the floor. Periodically clean glides since grit can become embedded in the fabric. Replace when the glides show wear. Avoid casters made of hard materials like metals or hard plastics. For any other cleaning and/or maintenance advice, please contact us directly.