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Course Name: Medical Office Management I Course Number: MAP-115 Course Department: STEMM Course Term: Fall 2021 Last Revised by Department: April 2021 Total Semester Hour(s) Credit: 6.0 Total Contact Hours per Semester: Lecture: 75 Lab: 30 Clinical: 0 Internship/Practicum: 0 Catalog Description: This course presents legal implications and ethical considerations relevant to the administrative practice of medical assistants. Students will gain knowledge of basic administrative procedures performed in ambulatory healthcare settings, which are introduced to provide medical assistant students with a foundation for continued studies of the administrative duties relevant to the profession. This course will also help students gain critical thinking skills which are essential to making important life and career decisions. This course is the first course of a two-semester sequence. Pre-requisites and/or Co-requisites: None

Credit for Prior Learning: There are no Credit for Prior Learning opportunities for this course. Textbook(s) Required: Custom Package ISBN 978-032-381-6748 is available for purchase in the campus bookstore for approximately $300.00. Within this package, the following will be utilized in this course: • Niedzwiecki, B., Pepper, J., Weaver, P.A (2020). Kinn's The Medical Assistant (14th

ed.). St. Louis, Missouri: Elsevier • Niedzwiecki, B., Pepper, J., Weaver, P.A. (2020). Kinn's The Medical Assistant

Study Guide and Procedure Checklist (14th ed.). St. Louis, Missouri: Elsevier. • Pepper, J. (2019). The Electronic Health Record for the Physician's Office for

SimChart (3rd ed.). St. Louis, Missouri: Elsevier. • Elsevier. (2019). SimChart for the Medical Office. St. Louis, Missouri: Elsevier

Access Code: Provided by instructor

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Required Materials: • Surface Go or other device that can be utilized for submission of assignments and/or

assessments • Medical Assistant Supply Kit that includes a stethoscope, blood pressure cuff,

penlight, and bandage scissors (available for purchase in the campus bookstore) • Wristwatch with a second hand

Suggested Materials: • A planner and a three-ring binder are recommended Course Fee: None Institutional Outcomes:

1. Critical Thinking: The ability to dissect a multitude of incoming information, sorting the pertinent from the irrelevant, in order to analyze, evaluate, synthesize, or apply the information to a defendable conclusion.

2. Effective Communication: Information, thoughts, feelings, attitudes, or beliefs transferred either verbally or nonverbally through a medium in which the intended meaning is clearly and correctly understood by the recipient with the expectation of feedback.

3. Personal Responsibility: Initiative to consistently meet or exceed stated expectations over time.

Department Outcomes: 1. Students will apply science, technology, engineering, and mathematics in

contexts that make connections between school, community, and work, enabling them to compete in the current and future economy.

2. Students will possess the skills needed to be gainfully employed in their chosen career path.

3. Students will demonstrate competency in the skills needed to satisfy their educational goals.

Program Outcomes:

1. To prepare competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains.

2. To provide quality educational opportunities within the classroom and during the practicum experience.

Student Learning Outcomes: Student outcomes for this course are based in part on MAERB Core Curriculum cognitive objectives (C), psychomotor competencies (P), and affective competencies (A).

1. To obtain a basic understanding of the healthcare field and different professions within it.

2. To gain basic knowledge of the practice of law as it coincides with healthcare, as well as laws and acts that directly affect healthcare.

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3. To understand ethics and morals and how your beliefs can affect your treatment of others.

4. To gain knowledge of how technology is used in the healthcare setting and how it can help improve and simplify everyday activities.

5. To learn how multi-line phone systems work and how to act professionally when using the telephone.

6. To become familiar with reception and basic patient processing tasks. 7. To begin learning basic administrative operations of an office environment. 8. To discover the workings of electronic medical records and put that knowledge

into practical use. Unit Objectives: Unit 1: The Professional Medical Assistant and the Healthcare Team

1. Discuss the typical responsibilities of a medical assistant and describe the role of the medical assistant as a patient navigator (V.C.13.).

• Study Guide Workplace Application - 2 2. Discuss the attributes of a professional medical assistant, project a professional

image in the ambulatory care setting, and describe how to show respect for individual diversity.

3. Differentiate between scope of practice and standards of care for medical assistants (X.C.1.).

• Study Guide Skills and Concepts – C.1 4. List and discuss professional medical assisting organizations. 5. Examine your learning preferences and interpret how your learning style affects

your success as a student. 6. Integrate effective study skills into your daily activities, design test-taking

strategies that help you take charge of your success and incorporate critical thinking skills and reflection to help you make mental connections as you learn material.

7. Summarize the history of medicine and its significance to the medical assisting profession.

8. Summarize the various types of medical professionals, allied health professionals, and healthcare facilities.

9. Define a patient-centered medical home (PCMH) and discuss its five core functions and attributes (VIII.C.4.).

• Study Guide Skills and Concepts – J.1 10. Explain the reasons professionalism is important in the medical field, describe

work ethics, and stress the importance of cooperation. 11. Apply time management strategies to prioritize the medical assistant’s

responsibilities as a member of the healthcare team. 12. Respond to criticism, problem-solve, identify obstacles to professional behaviors,

and define the principles of self-boundaries. 13. Define patient navigator (V.C.12.).

• Study guide Workplace Application – 2 14. Compare and contrast provider and medical assistant roles in terms of standard

of care (X.C.2.).

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• Study Guide Skills and Concepts – C.2 15. Define the principles of self-boundaries.

• Study Guide Skills and Concepts – K.2

Unit 2: Legal Principles 1. Discuss the balance of power in the United States and name the four types of

laws. 2. Compare criminal and civil law as they apply to the practicing medical assistant

(X.C.6.). • Study Guide Skills and Concepts – C.2-9

3. Differentiate between intentional torts and negligent (unintentional) torts. 4. Differentiate between standard of care and scope of practice for a medical

assistant, define terms related to a civil lawsuit, and explain the four Ds of negligence.

• Study Guide Skills and Concepts – G.2 5. Describe types of professional liability insurance. 6. Explain the five elements required for a contract to be legally binding 7. Describe the reasons and the steps for terminating the provider-patient

relationship 8. Differentiate between implied consent, expressed consent, and informed

consent. 9. List who can give consent and who cannot give consent. 10. Summarize the Patient’s Bill of Rights (X.C.4.).

• Study Guide Skills and Concepts – F.1 11. Describe licensure, certification, registration, and accreditation. 12. Discuss licensure and certification as they apply to healthcare providers (X.C.5.).

• Study Guide Skills and Concepts – G.1 a-c 13. Compare and contrast provider and medical assistant roles in terms of standard

of care (X.C.2.). • Study Guide Skills and Concepts – D.12

14. Define: a. negligence; b. malpractice; c. statute of limitations (X.C.7.a-c.). • Study Guide Vocabulary Review – G.3-5 • Study Guide Skills and Concepts – D.7, D.9 • Study Guide Certification Preparation - 2

15. Describe the following types of insurance: a. liability; b. professional (malpractice); c. personal injury (X.C.8.).

• Study Guide Vocabulary Review – G.11-14 16. Define the following medical legal terms: a. informed consent; b. implied consent;

c. expressed consent; d. patient incompetence; e. emancipated minor; f. mature minor; g. subpoena duces tecum; h. respondent superior; i. res ipsa loquitor; j. locum tenens; k. defendant-plaintiff; l. deposition; m. arbitration-mediation (X.C.13.a-m.).

• Study Guide Vocabulary Review – G.1-22 • Study Guide Certification Preparation – 1, 6-9, 18-19, 26 • Study Guide Skills and Concepts – D.21

17. Locate a state’s legal scope of practice for medical assistants (X.P.1.).

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• Procedure 3.2 page 69 18. Apply the Patient’s Bill of Rights as it relates to: a. choice of treatment; b. consent

for treatment; c. refusal of treatment (X.P.4.). • Procedure 3.1 pages 63-67

19. Demonstrate sensitivity to patient rights (X.A.1.) • Procedure 3.1 pages 63-67

Unit 3: Healthcare Laws

1. Explain the standards of the Health Insurance Portability and Accountability Act (HIPAA) and discuss HIPAA-related terminology (including covered entities, protected health information, business associate, permission, de-identify, and limited data set).

2. Describe components of the Health Insurance Portability & Accountability Act (HIPAA) (X.C.3.).

• Study Guide Skills and Concepts – B.2-7, 13-14 • Study Guide Certification Preparation – 4-7 • Study Guide Workplace Application – 1.a-d, 2-3

3. Describe the Health Information Technology for Economic and Clinical Health (HITECH) Act.

4. Describe important features of the Genetic Information Nondiscrimination Act (GINA), the Food, Drug and Cosmetic Act and the Controlled Substances Act.

5. Describe the Patient Protection and Affordable Care Act, the Clinical Laboratory Improvement Amendments (CLIA), the Occupational Safety and Health Act, and the Needlestick Safety and Prevention Act.

6. Discuss Good Samaritan Laws 7. Define the following medical legal terms: Good Samaritan laws (X.C.13.n.).

• Study Guide Skills and Concepts – C.16-18 8. Define Good Samaritan Act(s), Uniform Anatomical Gift Act, Patient Self

Determination Act (PSDA), and risk management (X.C.7.d-e, h-i.). • Study Guide Skills and Concepts – C.16-19, 21, 28 • Study Guide Certification Preparation – 1-2

9. Define the Patient Self-Determination Act, Uniform Determination of Death Act (UDDA), Uniform Anatomical Gift Act (UAGA), and the National Organ Transplant Act (NOTA).

10. Describe compliance with public health statutes related to: a. communicable diseases; b. abuse, neglect, and exploitation; c. wounds of violence (X.C.12.).

• Study Guide Skills and Concepts – D.2-7 • Study Guide Workplace Application - 4

11. Describe compliance with reporting vaccination issues. 12. Discuss how compliance programs work, examine common compliance concerns

in healthcare, follow protocol in reporting an illegal activity, and correctly complete an incedent report.

13. List and discuss legal and illegal applicant interview questions (X.C.9.). • Study Guide Skills and Concepts – D.20-22 • Study Guide Certification Preparation – 9

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14. Identify: a. Health Information Technology for Economic and Clinical Health (HITECH) Act; b. Genetic Information Nondiscrimination Act of 2008 (GINA); c. Americans with Disabilities Act Amendments (ADAAA) (X.C.10.).

• Study Guide Skills and Concepts – B.15-16, 23 • Study Guide Skills and Concepts – D.19, 23 • Study Guide Certification Preparation – 10

15. Describe the process in compliance reporting: c. conflicts of interest; d. incident reports (X.C.11.c-d).

• Study Guide Skills and Concepts – D.11-12, 24-27, 29 16. Apply HIPAA rules in regard to: a. privacy; b. release of information (X.P.2.).

• Procedure 4.1-4.2 pages 87-94, 101 17. Perform Compliance reporting based on public health statutes (X.P.5.).

• Procedure 4.3 pages 97-98 18. Report an illegal activity in the healthcare setting following proper protocol

(X.P.6.). • Procedure 4.4 pages 99-100

19. Complete an incident report related to an error in patient care (X.P.7.). • Procedure 4.5

20. Demonstrate sensitivity to patient rights (X.A.1.). • Procedure 4.1 pages 87-89, 93

Unit 4: Healthcare Ethics

1. Define: a. ethics; b. morals (XI.C.1.). • Study Guide Vocabulary Review – D.1-2 • Study Guide Certification Preparation – 1-2

2. Differentiate between personal and professional ethics (XI.C.2.). • Study Guide Skills and Concepts – A.3 • Study Guide Certification Preparation – 3

3. Identify the effect of personal morals on professional performance (XI.C.3.). • Study Guide Skills and Concepts – A.2

4. Develop a plan for separation of personal and professional ethics (XI.P.1.). • Procedure 5.1 pages 113-114

5. Recognize the impact personal ethics and morals have on the delivery of healthcare (XI.A.1.).

• Procedure 5.1-2 pages 113-116 6. List and describe the four ethical principles in healthcare. 7. Demonstrate appropriate responses to ethical issues involving genetics. 8. Demonstrate appropriate responses to ethical issues involving reproductive

issues. 9. Demonstrate appropriate responses to ethical issues involving childhood issues. 10. Demonstrate appropriate responses to ethical issues involving medical research

trials. 11. Demonstrate appropriate responses to ethical issues involving end-of-life issues

and discuss the theory of Elisabeth Kubler-Ross (V.C.17.c.). • Study Guide Skills and Concepts – C.18 a-e

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• Study Guide Certification Preparation - 6 12. Demonstrate appropriate responses to ethical issues involving organ donation

issues; discuss the Patient Self Determination Act and the Uniform Anatomical Gift Act, and define terms related to organ donation issues (advance directives, living will, medical durable power of attorney, and healthcare proxy) (X.C.7.e-h.).

• Study Guide Skills and Concepts – 20, 26 • Study Guide Vocabulary Review – D.3-5 • Study Guide Certification Preparation - 7

13. Demonstrate appropriate response(s) to ethical issues (XI.P.2.). • Procedure 5.2 pages 115-116

Unit 5: Technology

1. Describe types of personal computers used in ambulatory care facilities 2. Discuss the difference between input and output hardware, list examples of each

type of hardware, describe computer storage devices, and list examples for each category of computer storage device. Also, discuss cloud storage.

3. Explain how to maintain computer hardware and explain infection control procedures with computer hardware.

4. Identify questions to ask when purchasing hardware. 5. Differentiate between system software and application software and give

examples of each. 6. Differentiate between practice management software, electronic health records

and electronic medical records. Also, discuss hybrid health records. 7. Differentiate between electronic medical records (EMR) and a practice

management system (VI.C.8.). a. Study Guide Skills and Concepts – D.3 a-b b. Study Guide Certification Preparation – 4-5

8. Discuss HIPAA’s Security Rule safeguards and list examples of each type of safeguard.

9. Discuss technologic advances in healthcare. 10. Describe how to identify reliable websites. 11. Explain the importance of data back-up (VI.C.11.).

a. Study Guide Skills and Concepts – E.5-6 12. Identify principles of: b. ergonomics (XII.C.7.b.).

a. Study Guide Skills and Concepts – C.2 a-f, 3 Unit 6: Written Communication

1. Recognize elements of fundamental writing skills. Also, explain the guidelines for using capitalization, numbers, and punctuation in business communication.

2. Recognize elements of fundamental writing skills (V.C.7.). • Study Guide Vocabulary Review – A. 2-6 • Study Guide Skills and Concepts – A. 1-10 • Study Guide Certification Preparation – 1-3

3. List and describe each component of a professional business letter. 4. Summarize the formats for business letters. 5. Describe the purpose of templates in professional communication.

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6. Discuss memorandums and describe the etiquette for professional emails. 7. Describe how to complete a HIPAA compliant fax cover sheet.

• Procedure 7.6 Pages 153-154 8. Describe how to address envelopes and fold business documents for mailing. 9. Describe commonly used postal services in the ambulatory care facility. 10. Explain the medical assistant’s role with incoming mail. 11. Discuss applications of electronic technology in professional communication

(V.C.8.). • Study Guide Skills and Concepts – B.1, 19

12. Compose professional correspondence utilizing electronic technology (V.P.8.). • Procedure 7.1 (Block Letter) Pages 143-144 • Procedure 7.2 (Modified Block Letter) Pages 145-146 • Procedure 7.3 (Semi-Block Letter) Pages 147-148 • Procedure 7.4 (Memorandum) Pages 149-150 • Procedure 7.5 (Email) Pages 151-152

Unit 7: Telephone Techniques

1. Identify and explain the features of a multiple-line telephone system, and also explain how each can be used effectively in a healthcare facility. Also, discuss the use of cell phones.

2. Discuss the telephone equipment needed by a healthcare facility. 3. Summarize active listening skills. 4. Demonstrate professional telephone techniques (V.P.6.).

• Procedure 8.1 pages 167-168 5. Consider the importance of tone of voice and enunciation. 6. Explain the importance of thinking ahead when managing telephone calls; also,

describe the correct way to answer the telephone in the office. 7. Discuss the screening of incoming calls, and list several questions to ask when

handling an emergency call. 8. Place callers on hold and correctly transfer a call. 9. Document telephone messages accurately (V.P.7.).

• Procedure 8.2 pages 169-170 10. List the seven elements of a correctly handled telephone message. 11. Report relevant information concisely and accurately (V.P.11.).

• Procedure 8.2 pages 169-170 12. Discuss various types of common incoming calls and how to deal with each. 13. Discuss various types of special incoming calls and how to deal with each. 14. Discuss how the medical assistant should handle various types of difficult calls. 15. Discuss typical outgoing calls, including knowledge of time zones and long

distance calling is necessary. 16. Discuss the use of a telephone directory, and describe how answering services

and automatic call routing systems are used in a healthcare facility. 17. Discuss the legal and ethical issues related to telephone techniques.

Unit 8: Scheduling Appointments and Patient Processing

1. Describe guidelines to establishing an appointment schedule and creating an

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appointment matrix. 2. Discuss the advantages of computerized appointment scheduling. 3. Discuss appointment book scheduling and explain how self-scheduling can

reduce the number of calls to the healthcare facility. 4. Discuss the legality of the appointment scheduling system. 5. Discuss pros and cons of various types of appointment management systems. 6. Identify advantages and disadvantages of the following appointment systems: a.

manual; b. electronic (VI.C.2.). • Study Guide Skills and Concepts – C.2-3

7. Discuss telephone scheduling and identify critical information required for scheduling appointments for new patients.

8. Discuss scheduling appointments for established patients. 9. Discuss how the medical assistant should handle scheduling other types of

appointments. 10. Discuss several methods of dealing with patients who consistently arrive late. 11. Recognize office policies and protocols for rescheduling appointments. 12. Discuss how to deal with emergencies, provider referrals, and patients without

appointments. 13. Discuss how to handle failed appointments and no-shows, as addition to

methods to increase appointment show rates. 14. Discuss how to handle cancellations and delays. 15. Discuss patient processing, including the importance of the reception area. 16. Describe how to prepare for patient arrival, including patient check-in procedures. 17. Show consideration for patients’ time. 18. Properly treat patients with special needs. 19. Escort and instruct the patient. 20. Describe where health records should be placed. 21. Describe how he medical assistant should deal with challenging situations, such

as talkative patients, children, angry patients, and patients’ relatives and friends. 22. Identify different types of appointment scheduling methods (VI.C.1.).

• Study Guide Skills and Concepts – C. 1-6 23. Identify critical information required for scheduling patient procedures (VI.C.3.).

• Study Guide Skills and Concepts – G.1 24. Coach patients regarding: a. office policies (V.P.4.a.).

• Procedure 9.3 pages 191-192 25. Manage appointment schedule using established priorities (VI.P.1.).

• Procedure 9.1-2 pages 185-189 • Procedure 9.4 pages 193-195

26. Schedule a patient procedure (VI.P.2.). • Procedure 9.5 pages 197-199

27. Display sensitivity when managing appointments (VI.A.1.) • Procedure 9.2 pages 187-189 • Procedure 9.4-5 pages 193-199

28. Obtain accurate patient billing information (VII.P.3.). • Procedure 9.2 pages 187-189

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Unit 9: Health Records 1. Discuss the two types of patient records. 2. State several reasons that accurate health records are important. 3. Differentiate between subjective and objective information in creating a patient’s

health record. 4. Define types of information contained in the patient’s medical record (VI.C.4.).

• Study Guide Vocabulary Review – A.1, 7 • Study Guide Skills and Concepts – A.1, 4

5. Explain who owns the health record. 6. Distinguish between an electronic health record (EHR) and an electronic medical

record (EMR). 7. Define meaningful use and relate it to the healthcare industry. 8. Explain meaningful use as it applies to EMR (VI.C.12.).

• Study Guide Skills and concepts – A.3 • Study Guide Workplace Applications – 1 • Study Guide Internet Activities – 1

9. List the three main components of meaningful use legislation. 10. Discuss the importance of nonverbal communication with patients when an EHR

system is used. 11. Discuss backup systems for the EHR, as well as the transfer, destruction, and

retention of health records as related to the EHR. 12. Discuss retention and destruction of medical records as related to paper records. 13. Describe how and when to release health record information; also, discuss health

information exchanges (HIEs). 14. Identify and discuss the two methods of organizing a patient’s paper medical

record. 15. Identify methods of organizing the patient’s medical record based on: a. problem-

oriented medical record (POMR); b. source-oriented medical record (SOMR) (VI.C.5.).

• Study Guide Skills and Concepts – B.1-2 • Study Guide Vocabulary Review – C.5, 9, 10

16. Discuss how to document information in an EHR and a paper health record, and how to make corrections/alterations to health records.

17. Discuss dictation and transcription. 18. Identify the filing equipment and supplies needed to create, store and maintain

paper health records. 19. Identify equipment and supplies needed for medical records in order to: a.

Create; b. Maintain; c. Store (VI.C.6.). • Study Guide Skills and Concepts – B.3

20. Describe indexing rules, and how to create and organize a patient’s health record.

21. Describe filing indexing rules (VI.C.7.). • Study Guide Skills and Concepts – C.1

22. Discuss the pros and cons of various filing methods and how to file patient health records.

23. Discuss organization of files, as well as health-related correspondence.

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24. Explain the importance of data back-up (VI.C.11.). • Study Guide Skills and Concepts – A.2

25. Create a patient’s medical record (VI.P.3.). • Procedure 10.1 pages 215-217 • Procedure 10.4 pages 229-231

26. Organize a patient’s medical record (VI.P.4.). • Procedure 10.2 pages 219-222 • Procedure 10.4 pages 229-231

27. File patient medical records (VI.P.5.). • Procedure 10.2 pages 219-222 • Procedure 10.4-5 pages 229-233

28. Utilize an EMR (VI.P.6.). • Procedure 10.2 page 219-222

29. Input patient data utilizing a practice management system (VI.P.7.). • Procedure 10.1-2 pages 215-222

30. Protect the integrity of the medical record (X.A.2.). • Procedure 10.1-3 pages 215-227

Unit 10: Daily Operations and Safety

1. Explain tasks for the medical assistant to handle when opening and closing the healthcare facility.

2. List steps involved in completing an inventory (VI.C.10.). • Study Guide Skills and Concepts – B.9

3. Perform an inventory with documentation (VI.P.9.). • Procedure 11.1 pages 245-246 • Procedure 11.3 pages 249-251

4. Explain the purpose of routine maintenance of administrative and clinical equipment (VI.C.9.).

• Study Guide Skills and Concepts – B.5 • Study Guide Certification Preparation - 5

5. Perform routine maintenance of administrative or clinical equipment (VI.P.8.). • Procedure 11.2 pages 247-248

6. Discuss warranties, service calls, and purchasing equipment. 7. Discuss inventory management, inventory management control systems, and

ordering supplies. 8. Identify principles of: a. body mechanics and perform a supply inventory with

documentation while using proper body mechanics (XII.C.7.a). • Study Guide Skills and Concepts – C.1-3 • Study Guide Certification Preparation – 6 • Study Guide Workplace Application – 2

9. Use proper body mechanics (XII.P.3.). • Procedure 11-4 pages 253-255

10. Evaluate the work environment to identify unsafe working conditions. 11. Use a fire extinguisher (XII.P.2.b).

• Procedure 11-6 page 259

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Assessments: This course includes a lecture and a lab. Students must successfully complete both the lecture and lab components of the course with a minimum score of “C” (76.0%). Lecture: Graded assessments include unit study guides, unannounced unit quizzes, unit exams, and a comprehensive final exam. Please note that assessments are subject to change. • Study guides: There is a study guide assigned for each unit that is given 10 points

for completion. Points will be deducted for incomplete submissions. The study guide must be submitted through Canvas by the due date and time. While study guides are graded based on completion, material from the study guide is often included on quizzes and exams.

• Quizzes: Unannounced quizzes may be given in Canvas at the instructor’s discretion for each unit. Quizzes may reflect material presented in the textbook, study guides, PowerPoint lectures, pertinent classroom discussions, movies, or other activities. Quizzes are composed of 10 multiple-choice, matching, true-false, or fill-in-the-blank questions.

• Exams: Exams are given in Canvas for each unit. Unit exams may reflect material presented in the textbook, study guides, PowerPoint lectures, pertinent classroom discussions, movies, or other activities. Exams are composed of 50-75 multiple-choice, matching, true-false, and/or fill-in-the-blank questions. *If a student fails to complete an exam, the course grade will be changed to failing (F).

• Comprehensive, written, final exam: A final exam is given in Canvas at the end of the semester. The final exam may reflect material presented in the textbook, study guides, PowerPoint lectures, pertinent classroom discussions, movies, or other activities. The final exam is composed of 100 multiple-choice, matching, true-false, and/or fill-in-the-blank questions. If a student fails to complete the final exam, the course grade will be changed to failing (F).

Lab: Graded assessments include evaluation of the student’s performance on psychomotor and affective competencies. Please note that assessments are subject to change. • Procedural checklists are included in Kinn’s Study Guide and Procedural Checklist

Manual for each psychomotor and affective competency. They are also available using the textbook’s online resources.

• When a competency is scheduled, the student should review the competency checklist and submit it through Canvas prior to lab to indicate preparation for the competency.

• Students will be given three opportunities to demonstrate competency. If more than one attempt is required to demonstrate competency, the score for each attempt will be recorded, and the final grade for the competency will be an average of the attempts. If a student cannot demonstrate competency within three attempts, both the competency and the course will be considered failing.

• Students must successfully achieve (pass) 100% of the MAERB Core Curriculum psychomotor and affective competencies taught within the course to pass the course.

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• Psychomotor competencies:

o Psychomotor competencies are worth 100 points each. To be considered passing, the student must complete the procedure and all critical steps in the time limit established, with a minimum score of 85%.

• Affective competencies: o Affective competencies are worth 100 points each. To be considered passing

(100%), the student must complete the procedure and all critical steps in the time limit established, with a minimum score of 3 in each category.

Grading Policy/Scale: Students must successfully complete both lecture and lab with a minimum score of “C” (76.0%). When both the lecture and lab components are 76% or higher, the percentages are combined to determine the student’s overall grade for the course. A 92-100% B 84-91.9% C 76-83.9% D 70-75.9% F 69.9 % ↓ College Procedures: All college-wide procedures are located in the Iowa Central Community College Student Handbook. Non-discrimination Statement: It is the policy of the Iowa Central Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental, or marital status. If you have questions or complaints related to compliance with this policy, please contact Stacy Ihrig, Human Resources, 515-574-1138, ihrig@iowacentral.edu, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, Email: OCR.Chicago@ed.gov. Disability/Accommodation Services: If you have a request for an accommodation based on the impact of a disability, it is Iowa Central’s policy that you contact the Academic Assistance & Accommodations Coordinator to discuss your specific needs and to provide supporting information and documentation, so we may determine appropriate accommodations. The office for accommodations is located in the Academic Resource Center, and it can be reached by calling 515-574-1045. For online information about accommodations, please go to www.iowacentral.edu/accommodations. Bias-Free Classroom Statement: Medical Office Management I maintains high standards of respect in regard to individual beliefs and values when selecting classroom

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materials including textbooks, project activities, power points, videos, presentations, and classroom discussions. It is our belief that all people have the right to obtain an education within our department/program courses free of bias, with full respect demonstrated to all who enroll in the courses of this department/program.