Building  Na�onal  Training  Programs    based  on  the  Future  Training  Needs  

The  Indonesia  Case  on  Banking  Industry  

Prof.  Richardus  Eko  Indrajit  Execu�ve  Director  of  Perbanas  

INDONESIAN  BANKS  ASSOCIATION      

 

The  Needs  of  Training  and  Banking  Educa�on  

  Banking  and  finance  industry  is  the  life  blood  of  na�onal’s  economy  

  It  is  a  trust  and  service  based  business  where  people  and  knowledge  are  the  most  valuable  assets  of  the  ins�tu�on  

  The  quality  of  human  resources  is  the  key  of  success  for  the  corpora�on  in  today’s  global  era  

  Training  to  enhance  human  capital  management  and  empowerment  performance  should  be  well  established  by  all  related  par�es/stakeholders  

The  Na�onal  Training  Program  for  Banking  Sector  

  Na�onal  means  coveraging  all  spectrum  of  needs  within  the  na�on  (triggered  by  globalisa�on)  

  Na�onal  means    –  enforcing  and  empowering  by  government  or  public  ins�tu�ons  (top  down  compliance  approach);  or  

–  ini�a�ng  and  enabling  by  communi�es  at  large  (bo�om  up  ini�a�ve  approach)  

  Na�onal  means  delivering  the  impact  significantly  to  the  micro  and  macro  environment  at  large  

Indonesian  Bank  Industry  Profile  

About  the  Characteris�cs  of  Future  

  Globalisa�on  and  Regionalisa�on:  open  and  interdependent  in  economy,  trade,  marke�ng  needs  governance,  trea�es,  and  collabora�ons  

  Personalisa�on  and  Collabora�on:  the  need  of  mass  customisa�on  to  enjoy  unique  products  and  services  drive  the  change  on  managing  individuals,  employees,  and  customers  

  Complexity  vs.  Simplicity:  everything  becomes  more  complex  while  people  are  looking  for  simple  solu�on  that  make  the  integra�on  should  be  done  seamlessly  

  Adaptability  and  Sustainability:  the  rapid  change  in  all  aspects  of  life  challenge  every  individual  and  organisa�on  to  be  able  to  con�nue  doing  anything  a  long  �me  without  burdeing  future  genera�ons  

  New  Technology  and  Tools:  the  use  of  technology  as  a  part  of  people  lifestyle  force  people  and  organisa�on  to  change  the  way  they  think,  act,  and  behave  

Indonesia  Principles  on  Talent  Development  

  Formal  Educa�on  –  Schools  (K-­‐12):  from  “Ayo  ke  Bank”  to  “Ayo  Bekerja  di  Bank”  –  Colleges  and  Universi�es:  through  academic,  voca�onal,  and  profession  approach  of  educa�on  

  Non-­‐Formal  Educa�on  –  Training  Center:  conducted  by  both  public  and  private  sectors  from  na�onal,  regional,  or  interna�onal  ins�tu�ons  

–  Communi�es  Program:  such  as  associa�ons  (Perbanas,  Asbanda,  Himbara,  Perbarindo,  Asbisindo,  dan  FBAI),  forum,  task  force,  NGOs,  etc.  

  Informal  Educa�on  –  Family:  responsible  for  a�tudes  and  all    basic  life  skills;  –  Work  Place:  sharpening  the  so�  skills,  leaderships,  and  communica�on  skills;  –  Society:  enforcing  the  needs  of  ethics  and  social  skills  

Generic  Learning  Framework  in  Banking  Academy  

Banking  Educa�onal  System  SEMINAR  –  TRAINING  –  WORKSHOP  -­‐  PRACTICES  

          Graduates  

with  Knowledge  

Competencies  Skills  Degree  Diploma  License  

Cer�fica�on  Profession  

Par�cipants  from  

Banking  Sector  

People   Process   Tools  

Teachers  Researchers  Prac��oners  Scholars  Instructors  Regulators  Businessman  

Classical  Prac�ces  Internship  E-­‐Learning  CxO  Forum  Cer�fica�on  Case  Study  

Laboratory  Sim-­‐Room  Mini  Bank  Virtual  Class  Toolkit  

Methodology  Real  World  

Training  Types  and  Par�cipant  Category  

Staffs  Administrators  

Manager  Supervisor  

Vice  President  General  Manager  

Directors  Senior  Management   CxO  

VP  

Mgr   Mgr  

Staff   Staff  

GM  

Sup  

Admin  

Conference  Seminars  Study  Tour  

Execu�ve  Development  Program  

Managerial  Trainings  

Group  Workshops  

Training  Goal:  What  is  considered  as  a  Good  Banker  ?  

Voca�onal  

Professional  

Academic  

KNOWLEDGE    Logic    Economy    Math    Finance    Risk    etc.  

SKILLS    Marke�ng    Nego�a�on    Decision    Communica�on    Supervisory    etc.  

ATTITUDE    Leadership    Ethics    Prudent    Open-­‐Minded    Integrity    etc.  

Competence-­‐Based  Curriculum:  the  Complete  Set  of  Personali�es  

Psycho-­‐  Motoric  

Affec�ve  

Cogni�ve  

I  should  be  SMART     I  should  be  CAPABLE  

I  should  be  TRUSTWORTHY      

Body  of  Knowledge  #1:  Product  Based  Courses  

Asset  Management  

Por�olio  Management  

Asset  Alloca�on  

Equi�es  Sales  Brokerage  

IPO  Access  

External  Investment  Funds  

Internal  Investment  Funds  

Deriva�ves/Asset  Mone�sa�on  

Structured  Investments  

Hedge  Funds  

Private  Equity  

Capital  Protected  Products  

Tax  Efficient  Products  

Sophis�cated  Investor  Products  

Structured  Transac�ons  

Financial  Planning  

Tax  Strategies  

Estate  Planning  

Re�rement/Pension  Planning  

Self  Managed  Super  Funds  

Investment  Structures  

Bank  Services  

Branch  Banking  

Credit  

Transac�on  Management  

Interest  Rate  and  FX  Risk  Management  

Cash  and  Fixed  Interest  Rate  Products  

Foreign  Currency  Accounts  

Internet  Banking  

Por�olio  Administra�on  

Economic  Research  

Equity  Research  

Interna�onal  Rates  and  FX  Research  

Corporate  Advisory  

Real  Estate  Advisory  

Art  Advisory  

Other  Services  

Reference:  AAFM  and  WMA  

Body  of  Knowledge  #2:  Process  Based  Courses  

Payments  

Reconcilia�ons  

Authoriza�ons  

Billing  

Se�lements  

Customer  Account  

Deposits  

Collec�ons  and  Recovery  

Financial  Capture  

Valua�ons  

Customer  Profile  

Applica�on  Processing  

Product  Processing  

Statements  

Alliance  SLA  Admin  

Opera�ons  Admin  

Acquisi�on  Admin  

Collateral  Handling  

Document  Management  Servicing  Management  Retail  Por�olio  Admin  

Custody  Admin  

Confirma�ons  Contract  Notes  

Product  Tracking  

Wireroom  Networking  Trading  Front  Office  

Trading  Back  Office  

Contact  Event  History  

Product  Development  Product  Management  Produc�ons  and  Opera�ons  

Product  Directory  

Marke�ng  

Inventory  Management  Securi�es  Market  Analysis  

Retail  Lending  

Retail  Securi�es  

Rewards  Management  

Por�olio  Trading  

Merchant  Opera�ons  

Fund  Management  

OTC  Services  

Sales  

Bank  Teller  Services  

Correspondence  

Financials  Consolida�on  Campaign  Execu�on  Adver�sing  Campaigns  Sales  Administra�on  In-­‐Bound  Call  Center  Customer  Contact  Handler  

Case  Handling  

Rela�onship  Management  

Dialogue  Handler  

Applica�ons  

Channel  Management  Branch  Administra�on  

Smart  Rou�ng  

Credit  Management  

Financial  Control  

Risk  Management  

Treasury  

Asset  and  Liability  

Securi�za�on  

Loan  Syndica�on    

Branch  Cash  Inventory  

Customer  Credit  

Business  Policy  

Audit/Assurance/Legal  

Finance  Policies  

Accoun�ng  GL  

Customer  Accoun�ng  

Consilidated  Book  

Corporate  Governance  

Segment  Analysis  

Customer  Behavior  

Market  Research  

Customer  Analysis  Merger  and  Acquisi�on  Customer  Services  Business  Resource  Planning  Alliance  and  Authority  Business  Architecture  Fixed  Asset  Register  Business  Unit  Tracking  Sales  Planning  Informa�on  Technology  Human  Resource  Management  System  Development  Facili�es  Opera�on  Branch  Network  Opera�on  Produc�on  Assurance  

Insight  and  Infrastructure  

Risk  and  Financial  Management  Distribu�on  Processing  Management   Development  

Reference:  IBM  Services  

Examples  of  the  Today’s  Needs  of  Training  in  Banking  

IBI  and  Perbanas  Ins�tute      Risk  Management    Wealth  Management    Good  Corporate  Governance  

  General  Banking    Credit  Management    Banking  Opera�onal    Funding  and  Services    Internal  Audit    Treasury  Dealer    Informa�on  Technology  

Ins�tute  of  Banking  Studies    Audit    Banking  Laws    Banking  Opera�ons    Credit  Management    Informa�on  Technology    Management  and  Self  Development  

  Marke�ng  and  Business  Development  

  Treasury  Opera�ons  and  Investments  

Set  of  So�  Skill  and  A�tude  Based  Courses  

Business  Management  

Performance  Management  

Human  Resources  

Team  Building  

Leaderships  

Supervision   Customer  Service  

Communica�on  

Sales  Skills  

Inter  Personal  

Personal  Development  

Intra  Personal  

So�  Skills  Por�olio  for  Banking  and  Finance  Sector  

Financial  and  Accoun�ng  Basic  Organisa�on  Management  Ethics  and  Legal  Perspec�ve  

Managing  Virtual  Office  

Good  Corporate  Governance    

Business  Plan  and  Execu�on  Customers  Rela�onship  Management  

Entrepreneurship  

Innova�on  Development  Sales  and  Marke�ng  

Management  Human  Resource  Management  

Strategic  Alliance  Management  

Basic  Asser�veness  

Delega�on  Skill  

Team  Building  

Mo�va�ng  People  

Problem  Solving  

Change  Management  

Coaching  and  Counseling  

Conflict  Management  

Project  Management  

Basic  Communica�on  

Presenta�on  Skill  

Nego�a�on  

Internet  Discourse  

Mee�ng  Management  

Inter  Cultural  Communica�on  

Non  Verbal  Communica�on  

Group  Communica�on  

Public  and  Mass  Communica�on  

Marke�ng  and  Public  Rela�ons  

Reading  and  Wri�ng  Management  

Managing  Personal  Goals  

Time  Management  

Self  Program  Management  

Stress  and  Anger  Management  

Confidence  Building  

Self  Learning  Development  

Mul�-­‐Intelligence  Development  

Lateral  and  Crea�ve  Thinking  

Holis�c  Thinking  and  Ac�on  Learning  

LEADERSHIP   COMMUNICATION  BUSINESS  AND  MANAGEMENT  

PERSONAL  DEVELOPMENT   SOCIAL  SKILLS  

Mul�  Cultural  Interac�on  

Social  Ethics  

Social  Discourses  Management  

Media  and  Interac�on  

Corporate  Social  Responsibili�es  

Na�on  and  State  Building  

Life  and  Environmental  Care  

Globalisa�on  

Poli�cal  Dynamic  

Linkage  between  Formal  and  Non-­‐Formal/Informal  Educa�on  

UNIVERSITY  

Courses  

Laboratory  Work  

Academic  Papers  

Research  

Awards  

Seminars  

Supervisory  Assignment  

Cita�on  Counts  

Invited  Presenta�on  

Faculty  Serving  

INDUSTRY  

Internships  

Case  Study  Assignment  Project  

Par�cipa�on  

Cer�fica�on  

Professional  License  

Workshops  Par�cipa�on  

Consul�ng  Work  

Intellectual  Capitals  Training  

Instructors  Conference  Speakers  

SOCIETY  

Social  Work/Project  

Commi�ee  Chairing  

Community  Development  

Organisa�on  Par�cipa�on  

Knowledge  Sharing  

Products  and/or  Services  Delivery  

Resource  Leverage  and  U�lisa�on  

SELF  DEVELOPMENT  

E-­‐Learning  or  CBT  

Competencies  and  Skills  

Enhancement  

Published  Books  

Knowledge  Society  Memberships  

Seminar  or  Workshop  A�endance  

Non-­‐Formal  Study  Accomplishment  

OTHERS  

Media  Coverage  

Na�onal  Assignment  

Apprecia�on  Le�er  

Special  Public  Recogni�on  

Prominent  Resource  Person  

Indonesia’s  Na�onal  Cer�fica�on  System  

BNSP  Na�onal  Board  of  Professional  Cer�fica�on  

LSP-­‐Perbankan  Professional  Cer�fica�on  Ins�tu�on  for  Banking  

TUK  Test  Center  

give  license  

appoint    

Bankers  Professionals  

take  a  test  

cer�fy  

IBI  Bankers  Associa�on  

Courses/  Cer�fica�ons  Body  of  Knowledge  

determine  

used  by  

recognize  

Thank  You  

Prof.  Richardus  Eko  Indrajit  Execu�ve  Director  of  Perbanas  

INDONESIAN  BANKS  ASSOCIATION