About Us - South Central Railway

About Us

Guntakal division was formed on 10th Oct 1956 in Southern Railway and became a part of South Central Railway with effect from 2nd Oct 1977.

In more than 60 years of service, Guntakal division has successfully played role of a catalyst to the economic and industrial growth of the region by embarking upon a continuous process of improvement and modernization to cover all aspects of its operations and lived up to its objectives in fulfilling the expectations of the people in the process.

This division has upgraded the technology and improved the system both in passenger and freight traffic as per the demands of the public.

Guntakal division serves 7 major cement plants and catering large proportion of cement needs of South India.

Also this division transporting raw material such as Dolomite, Lime stone, Quartz, Barytes and Barytes powder to steel plants and to ONGC. Further this division serves 2 major power plants. They are APGENCO/Muddanuru and Karnataka Power Corporation/Raichur.

Guntakal division has been constantly performing better each year in all spheres. Number of originating passengers, passenger earnings, originating goods traffic have constantly improved each year.

In its endeavor to better the services continuously towards attaining customer’s satisfaction South Central Railway/Guntakal division has

initiated many steps to cater the increasing demands of passengers in that a concept of 24 coaches train has been introduced. To meet passenger needs coaches are being augmented depending upon the exigencies.

The process of computerized reservation of tickets has been extended through 12 independent PRS locations, 30 Unified locations(UTS cum PRS), 2 non-rail head locations, 3 post offices and through 3 YTSKs (Yatri Ticket SuvidhaKendras)over Guntakal division. Unreserved Ticketing System has been provided at 124 locations where advanced tickets can be purchased 3 days in advance for 200 km and beyond. The passenger enquiry system has been strengthened by introducing POETs and by introducing universal enquiry number ‘139’. National Train enquiry system has been introduced which provides information on train movements all over the Indian Railways network. To mitigate onboard passenger grievances universal number 138 has been introduced to attend to the complaints/ suggestions of the travelling public.

Concrete efforts have been taken to maintain punctuality of the train services. At present 98% punctuality is being maintained and we are striving to achieve 100% punctuality.

Anantapur, Renigunta, Guntakal, Raichur, Chittoor, Mantralayam Road and Adoni stations developed asAdarsh stations.

The priority is accorded to enhance the passenger amenitiesthat

include various works like remodeling of station buildings, provision of cover over platforms, construction of foot over bridges, provision of Escalators (Tirupati), Passenger Lifts (Guntakal), improvement to waiting halls, provision of ramps for physically challenged, improved toilet facilities, improvement to circulating area, renovated retiring rooms.

Railways is committed to provide hygienic, good quality affordable food to the traveling public by adopting best trade and hospitality industry practices and to have an inclusive approach where from the least advantaged passenger to the relatively affluent will be provided catering services in a socially responsible manner. 124 catering units have been established over this Division for this purpose.

New Section from Yerraguntla to Nandyal to a stretch of 123 kms

was commissioned on 23rd Aug’2016 with stations viz., Proddatur, Jammalamadugu, S.Uppalapadu, Nossam, Sanjamala, Koilakuntlaand Banaganapalle. Two pairs of DEMU train services are being operated in this section.

We are committed for providing a quality of service to the rail users.

Citizen Charter

PREAMBLE

This Charter is a commitment of the Indian Railway Administration to:

1. Provides safe and dependable train services

2.Set notified standards for various services wherever possible 3.Provide courteous and efficient counter services

4.Ensure adequate passenger amenities in train and at railway stations 5.Set up responsive and effective grievance redressal machinery, at various levels for time bound

resolution of complaints and grievances as far as possible.

RESERVATION

1. Provision of computerized reservation facilities at all stations with a workload of 300 reservation

related transaction.

2. Opening of adequate number of counters to ensure reduced waiting time. BOOKING

1. Opening of ticket booking counters with adequate working hours to facilitate issue of tickets to the

public. The working hours will be clearly displayed at the counters

REFUNDS

1. As far as possible, refunds would be made across the counter, provided the ticket is surrendered within the specified time limit. Such refunds can be obtained at the coumputerised counters of any

station provided it is linked with the ticket issuing station and the ticket is presented within the

prescribed limit.

2. In case of failure of air-conditioning equipment, difference of fare between air-conditioned and non air-conditioned class of travel for the portion traveled without air-conditioning shall be refunded for

which a Certificate may be obtained from Guard/TTE.

3. Station Masters of certain important stations/reservation offices have been granted special

discretionary powers to grant refund on used tickets issued from their stations where refund is not admissible at the station due to expiry of the time limits prescribed in the rules. The list of stations,

where this facility is available, is published in the respective Zonal Railway Timetable.

4. In case where refund is not permissible across the counter, the Railway Administration shall

provide the passenger with a Ticket Deposit Receipt. Refund as admissible in such cases will ordinarily be settled within 90 days of the submission of the claim.

LOST, TORN OR MUTILATED TICKETS

1. No claim for refund is entertained by Indian Railways in case of lost or misplaced tickets.

2. Refund of fare will be granted in respect of a torn or mutilated ticket if the authenticity is verifiable

on the basis of the particulars visible on the face of the ticket.

3. If the ticket is confirmed/RAC, the Railways may permit travel on the same reservation, on

payment of charges fixed from time to time.

CONCESSIONS

Handy information pamphlets in local languages containing details of different types of concessions to

which passengers are eligible and other relevant passenger information will be made available at Book Stalls and Railway Counters onpayment of nominal charges.

SPECIAL TRAINS

Information will be given in advance through media for special trains on special occasions

ENQUIRY AND INFORMATION

1. Railway Timetables provide information for different trains, computerized Interactive Voice Response System is also available at important stations.

2. The position of running of trains will be updated regularly and announced on the Public Address

System at important stations and also made available on telephone or personal enquiries.

CATERING

Indian Railways shall provide catering services through mobile and static units.

CLEANLINESS

Every effort shall be made to keep railway premises clean and hygienic with provision of safaiwalas. Pay and Use toilets are also available at certain stations.

PASSENGER AMENITIES

Basic facilities like booking arrangements, waiting hall. Benches lighting, dirking water, platform, urinals, and shady treesshall be available at all the regular stations. On board a train, lighting and

fans, cushioned berths, toilets, reservation charts and destination board will be available. TTEs/Conductors, etc. shall also be available to attend to complaints/grievances.

PUBLIC GRIEVANCES

Railway Administration would ordinarily reply to the complainant within 90 days, where detailed

enquiries are not required to be made and within 120 days, in case of complaints where detailed

enquiries are warranted.

THEFT OF LUGGAGE

A Prescribed FIR Form is available in the Timetable or with TTEs/Guards or GRP escort. After filling it up, the Form may be handed over to one of the officials viz., TTE, Guard or GRP escort for

registration of the report at the next Police Station.

CO-OPERATION FROM PASSENGERS

Co-operation of general public is sought to maintain cleanliness, avoid unnecessary chain pulling,

maintain cordial relations with fellow passengers and railway staff coming into their contact, abstain from carrying inflammable items, and discourage touts.

Organisational Structure

Sr.DCM

DCM ACM-1 ACM-2

Public Grievances Redressal Machinery

Functioning of Public Grievances Redressal Machinery on Guntakal division.

I.Complaint Handling Policy:

At divisional level complaints are directly handled by Additional Divisional Railway

Manager who is also the Divisional Director of Public Grievances.

Complaint: A complaint gets precipitated when the system fails to deliver the guaranteed

services to its customers. Otherwise a complaint is dissatisfaction note of the system on

the failure of services assured to them.

Source of Complaints:

1.Direct way of reporting a complaint is by recording in complaint book provided at

various places in station like with SM on duty, Parcel Office, Booking Office, Goods

Shed and Catering units etc.

2.While on train, a complaint can be recorded with Guard, COR (TTE) and Pantry

Manager. All these people are supplied with complaint books.

3.Complaints can also made by way of

a)Direct letters.

b)Complaints can be referred to headquarters, other divisions and by other railways.

4.E-mail complaints: These complaints are mailed directly to respective dealing officers

e-mail addresses who’s IDs are notified in Time Table.

5.Twitter Complaints: Complaints can be made through twitter to @RailMinIndia,

@SCRailwayIndia, @Gmscrailway and @drmgtl.

Immediate action is being taken duly advising to concerned staff/Departments.

Disposal of Complaints:

1.Most of the complaints are received through complaint books. These complaints are

disposed based on the explanations of staff and remarks of station master.

2.In all other cases viz. the complaints received from Headquarters, other divisions

and other railways, complaints are disposed by way of enquiring the connected staff or

calling for remarks from concerned Branch Officers.

3.In case of complaints where serious misbehavior or large corruption is alleged,

confronted enquiries are ordered.

4.While replying to every complaint /grievance, the suffering of passenger is taken

into account and replied after attending to the grievance duly taking steps against its

recurrence.

5.At times complaints are heard directly. In the very presence of complainants

connected staff are counseled duly assuring of corrective action.

6.After attending to every aspect of the grievance, the complainants are replied.

7.Complaints appearing in press are also attended on priority.

II.Various avenues available for redressal of grievances:

On Train:Passengers for redressal of their grievances may contact TTE, RPF/GRP or

Guard of the train.

At Stations:Passengers for redressal of their grievances may contact Station Master,

Assistance booths set up by TCs, RPF or GRP.

At Divisional Level: Traveling public may contact ADRM or any Commercial Officer for

redressal of their grievances.

Special Monitoring Cells:S.C. Railway has set up Special Monitoring Cells to provide

better Railway Services.

These Special Monitoring Cells have been set up at S.C. Railway headquarters and

Divisional headquarters.

Problems related to Catering, Passenger Amenities, Cleanliness and late running of trains

can be reported to the nominated officers of these monitoring cells whose contact

numbers are displayed at all important stations and Time Table from time to time. ADRM

will be the nodal officer at Divisional Level.

Nodal Officers nominated for the above Cells.

Sl.

No. Service At Zonal Level At Divisional Level

1

Passenger amenity & cleanliness cell

CCM (PS)

CMD

CME

Sr. DCM

CMS

Sr.DME (C&W)

2 Punctuality Cell CPTM Sr. DOM

3 Catering Cell CCM (PS) Sr. DCM

4 Thefts & Pilferages CSC DSC/SRP

SMS based Passengers Complaints and Suggestions System (SPCSS)

A unique number 8121281212 is given to passengers for sending their

complaints/suggestions through SMS. These complaints/suggestions get stored in CCMs server.

Headquarters’ Commercial Controller will filter these complaints/suggestions and will be

directing them to respective divisions/departments on line.

These complaints will be received by Commercial controller in the divisions and he will send

them to respective branches for immediate action on line and will be dealt by ADRM.

Headquarters Level.

1. Passenger will transmit his complaint by SMS through 8121281212.

2. It directly gets stored in CCMs server.

3. Hqtrs. Commercial controller will sort out these complaints and sends them online to

divisions/departments.

Divisional Level.

1.These complaints are received by Commercial controller in the division and he will be

transmitting these complaints to respective branches on line.

2.Dealers in the branches will have to get the remarks quickly and send it on line for ADRM

approval.

3.ADRM may approve as it is or can modify it and then press OK button and reply is reached

to passenger and the complaint gets closed.

All this exercise will have to be completed within 24 hours.

GM/S.C. Railway had commissioned this SMS based Passenger Complaint and Suggestion

System (SPCSS) on 08.02.2010.

Category of Stations over Guntakal Division

Category No.Of Stations

A-1 1

(Tirupati)

A 6

(Guntakal,Cuddapah,Anantapur,Raichur,Renigunta,Yadgir)

B

8

(Adoni, Chittoor, Dhone, Dharmavaram, Gooty, Srikalahasti,

Mantralayam Road, Yearraguntla)

D

10

(Koduru,Kadiri,Krishna,Muddanuru, Nalwar,Pakala,

Razampeta,Saidapur, Tadipatri, Venkatagiri)

E 104

F 20 (HALT STATIONS)

PRS Locations Over Guntakal Division

Sl No Catg wise

STATION NAME Category of

station

1 1 Tirupathi A1

2 1 Guntakal A

3 2 Raichur A

4 3 Ananthapur A

5 4 Cuddapah A

6 5 Renigunta A

7 6 Yadgir A

8 1 Dharmavaram B

9 2 Adoni B

10 3 Chitoor B

11 4 Yerraguntla B

12 5 Srikalahasti B

13 1 Tirumala (Hills) NRH

14 2 Pulivendula (NRH) NRH

15 1 Sindhanaur Po PO

16 2 Raichur Bus Stand Po PO

17 3 Mantralayam PO PO

18 4 Manvi PO PO

19 1 Gouse cumunications, HX Yatri Ticket

Suvidha Kendra 20 2 Ramakrishna Travels/TPTY

21 3 Sri Chaitanya Rly Travels

Unified (UTS cum PRS) Locations over Guntakal Division

S.No Station Name Catg State District

1 Dhone B AP Kurnool

2 Gooty B AP Anantapur

3 Mantralayam road B AP Kurnool

4 Kadiri D AP Anantapur

5 Koduru D AP YSR Kadapa

6 Krishna D AP Mahaboobnagar

7 Nalwar D Karnataka Raichur

8 Saidapir D Karnataka Gulbarga

9 Pakala D AP Chittoor

10 Rajampeta D AP YSR Kadapa

11 Tadipatri D AP YSR Kadapa

12 Venkatagiri D AP Nellore

13 Muddanur E AP YSR Kadapa

14 Betamcherla E AP Kurnool

15 Bugganapalli C Nagar E AP Kurnool

16 Chandragiri E AP Chittoor

17 Kalikiri E AP Chittoor

18 Kalluru E AP Anantapur

19 Kamalapuram E AP YSR Kadapa

20 Kondapuram E AP YSR Kadapa

21 Madanapalle Road E AP Chittoor

22 Mudigubba E AP Anantapur

23 Mulakalacheruvu E AP Chittoor

24 Nandalur E AP YSR Kadapa

25 Obulavaripalli E AP YSR Kadapa

26 Pileru E AP Chittoor

27 Rangapuram E AP Kurnool

28 Rayalacheruvu E AP Anantapur

29 Vayalpadu E AP Chittoor

30 Vendodu E AP Nellore

31 Jammalamadugu E AP YSR Kadapa

32 Proddatur E AP YSR Kadapa

LIST OFSTATIONSPROVIDED WITHPASSENGER OPARATED

ENQUIRY TERMINALS (POETs)

Sl Station Catg No.of POETs

1 TIRUPATI A1 3

2 ANANTAPUR A 1

3 CUDDAPAH A 1

4 GUNTAKAL A 1

5 RAICHUR A 1

6 RENIGUNTA A 1

7 YADGIR A 1

8 ADONI B 1

9 CHITOOR B 1

10 DHARMAVARAM B 1

11 DHONE B 1

12 GOOTY B 1

13 SRIKALAHASTI B 1

14 MANTRALAYAM B 1

15 YERRAGUNTLA B 1

16 RAZAMPETA D 1

17 VENKATAGIRI D 1

18 KODUR D 1

19 TADIPATRI D 1

20 PAKALA D 1

21 KADIRI D 1

22 MUDDANURU D 1

23 PILER E 1

24 KALIKIRI E 1

25 MADANAPALLE ROAD E 1

20 TIRUMALA HILLS NRH 2

JTBS details over Guntakal Division

Sl Location/

Station JTBS

Trml ID

Category Name of the JTBS Vendor

Period Address

From To

1 YG YG 001J

& YG0102

Genl Sriram S. Mayagiri

15.09.2014 14.09.2017

Sri. Sriram S. Mayagiri, Railway Colony, Ladies Galli, Yadgir - 585202, Mob. No. 09916204186

2 YA YA0101 Genl S. HaziKarimulla

20.09.2016 19.09.2017

S.HaziKarimulla, S/o S.HaziVali, D.No.1-2-206, Main Bazar, Yerraguntla – 516309. Mob: 9000477702.

3 TPTY TPTY98 Genl C. MeenaKumari

28.11.2012 27.11.2018

Smt. C. MeenaKumari, D/o C. Ramachandraiah, No.351, Hotel Annapurna Building ,Netaji Road, Tirupati – 517501. Mob. No. 9441994826

4 DMM DMM100 Genl S. Mahaboob Doula

24.08.2013 23.08.2016

ShaikMahaboob Doula, S/o S. Abdul Sattar, D. No. 30/418, Kothapeta, Opp Railway Station Entrance, Dharmavaram, Mob No. 9441111379.

5 RC RC0100 Genl Ashok 12.07.2015 11.07.2018

Ashok, Ahop No.9 at Station Circle, Raichur - 584101. Mob: 9632433373

6 HX HX0100 Genl Venkata Mahesh Kumar

30.04.2015 29.04.2018

S/o VenkataRamana, D.No.41/1148-2, Sankarapauram, Kadapa - 516002. Mob No: 9347776678, Ph: 08562-244268

STBA contracts over Guntakal Division

Sl. No.

Name of the Station

Name & Address of the STBS

Period of Contract % age offered for > 1 Lakh From To

1 GDE K. Uma Maheswari 01.02.2016 31.01.2019 0%

2 LMD Sri. K. Suranna 01.02.2016 31.01.2019 0%

3 KCI M. Viswanadha 05.02.2016 04.02.2019 2.49%

4 TGL V. Prabhakar 05.02.2016 04.02.2019 1%

5 JKO N. Govinda Rajulu 06.02.2016 05.02.2019 0%

6 MTU Sri. Chandra Sekhar 09.02.2016 08.02.2019 0%

7 MKR Sri. Medishetti Abhiram

10.02.2016 09.02.2019 0%

8 PNM G. Dibbanna 11.02.2016 10.02.2019 0.9%

9 PIL Sri. Jeelani Basha 18.02.2016 17.02.2019 0%

10 KBA Sri. S. Madhu 22.02.2016 21.02.2019 0%

11 PDL Mala Narayana 03.03.2016 02.03.2019 4%

12 MCU Y.Nandini 05.03.2016 04.03.2019 0%

13 KGL N.Ravi Kumar 07.03.2016 06.03.2019 0%

14 RGM Y.Madhubabu 10.03.2016 09.03.2019 0%

15 MPL D.Roshan Jameer 22.03.2016 21.03.2019 0%

16 MYL D.Mabuvali 25.03.2016 24.03.2019 1.0%

17 TIM Syed Khader Basha 25.03.2016 24.03.2019 0%

18 BNL H.Obulapathi 01.04.2016 31.03.2019 0%

19 MGB M.Naveen Naik 05.04.2016 04.04.2019 2%

20 HGI Ramesh 18.05.2016 17.05.2019 0%

21 VP Ravi 18.05.2016 17.05.2019 0%

22 KO M.Narasimhulu 22.09.2016 21.09.2019 1%

23 PSPY C.Shobha 01.12.2016 30.11.2019 0%

24 CGI K.Akshitha 10.12.2016 09.12.2019 3%

25 MLK R.Lalu Pakkiraiah 05.01.2017 04.01.2020 0%

26 OBVP Srinivasa Rao Karade 08.01.2017 07.01.2020 2.50%

27 VLD A.Reddy Sekhar 23.01.2017 22.01.2020 0%

28 MGV N.Lakhsmi Narayana 03.02.2017 02.02.2020 0%

DETAILS OF RETIRING ROOMS/DORMITORIES OVER GTL DIVISION

S. No.

Description of Retiring room Total No.of

Rooms

Total No. of

beds

Availability at stations

Station

No. of rooms

No. of

Beds

Tariff Rs.

1 AC Delux Double bedded 6 12 TPTY 3 6 800

RU 3 6 800

2 AC Double bedded 18 36

TPTY 7 14 600

RU 3 6 600

HX 1 2 500

GTL 1 2 600

ATP 2 4 600

RC 1 2 500

YG 1 2 500

CTO 3 6 600

KHT 1 2 600

3 AC Double bedded (New) 2 4 RU 2 4 600

4 Non AC Double bedded (New) 6 12 RU 6 12 400

5 Non AC Double bedded 41 82

TPTY 6 12 450

RU 5 10 300

HX 1 2 300

GTL 3 6 300 Attached

4 8 200 Non attahched

ATP 2 4 300

RC 3 6 300

YG 3 6 300

CTO 2 4 300

MALM 3 6 300

DMM 1 2 300

GY 2 4 300

AD 2 4 300

TU 2 4 300

6 Non AC single bed 3 3 RU 1 1 200

GTL 2 2 100 Non attahched

7 Non AC Deluxe Double bedded 1 2 TPTY 1 2 500

8 AC Dormitory (24 Hours) 13 20 TPTY 1 8 200

S. No.

Description of Retiring room Total No.of

Rooms

Total No. of

beds

Availability at stations

Station

No. of rooms

No. of

Beds

Tariff Rs.

(cubicles) (old) HX 4 4 200

RC 8 8 200

9 AC Dormitory (12 Hours) (cubicles) (New)

1 8 TPTY 1 8 200


1 24 TPTY 1 24 250


1 24 TPTY 1 24 200

12 Non AC Dormitory (24 Hours) Hall 5 26

TPTY 1 8 150

YG 1 4 100

CTO 1 2 100

MALM 1 4 100

TU 1 8 100

Total 98 253 98 253

DETAILS OF ATMs OVER GTL DIVISION

Sl Station Cat Name of the Bank

1

TPTY A-1

State Bank of India.

2 Union Bank of India

3 Punjab National Bank

4 Indian Bank

5 Bank of Baroda

6 Bank of Baroda

6 ATP A State Bank of India.

7 HX A


8 Bank of Baroda

9 GTL A State Bank of India.

10 RU A Bank of Baroda

11 YG A State Bank of India.

12 CTO B


13 Bank of Baroda

14 GY B


15 Bank of Baroda

16 MALM B Bank of Baroda

17 DMM B Bank of Baroda

18 RJP D Bank of Baroda

19 TU D State Bank of India.

20 NRE E State Bank of India.

21 KKM E State Bank of India.

22 DHNE B Bank of Baroda

23 AD B Bank of Baroda

Leased SLRs/VPs Over Guntakal Division.

On hand Leased SLRs & VP Position over Guntakal Division

Sl. Tr.No. Freequency

of days

SLR leased from &

to

Distance KMs

Body of lease

Name of the Lease period

SLRs

1 22880 Sun TPTY-BBS

1179 FSLR 2nd

LC Sri.M S

Shankar/Guduru 14/09/14 to

13/09/17

2 22880 Sun TPTY-BBS

1179 RSLR 2nd

LC Sri.M S

Shankar/Guduru 14/09/14 to

13/09/17

3 17480 Mon,Tue,Wed

& Fri TPTY-PURI

1232 F/SLRD-

II/LC Sri.M.Siva Sankar/GDR

08.03.17 to 07.03.22

4 17480 Mon,Tue,Wed

Fri & Sat TPTY-PURI

1232 R/SLRD-

I/LC Sri.C.Siva Prakash/VKI

15.02.17 to 14.02.22

5 17482 Sun & Thu TPTY-BSP

1402 R/SLRD-


02.03.17 to 01.03.22

6 17480 only on sat TPTY-PURI

1232 F/SLRD-

II/LC Sri.C.Siva Prakash/VKI

06.05.17 to 05.05.22

7 18048 sun, Tue

&Thu GTL-HWH

1665 R/SLRD-


11.05.17 to 10.05.22

VPH

1 18048/18047 Sun,Tue &

Thu

GTL-SHM-GTL

1664 VPH M/s Air & Rail Freight

Forwarders/VSKP 02.02.17 to

01.02.22

2 22856/22855 Mon TPTY-SHM-TPTY

1602 VPH M/s. Azizi Courier & Cargo Services/HWH

15.07.15 to 14.07.18

DETAILSOFVEHICLEPARKING STANDS OVER GTL DIVISION

Sl Stn Cat Area in Sq.Mts Name of the contractor

1 GTL A 1566 Sunkanna, Guntakal

2 RU A 1140 N.Nagaraj, Renigunta

3 CTO B 1085 M.Balaram, Chittoor

4 GY B 486 Shaik Abdul Khader Basha, Gooty

5 MALM B 354 Y.SHivareddy, Mantralayamq

6 YA B 300 B.Lakshi Narayana, Tadipatri

7 TU D 92 G.Ganeshbabu,Tadipatri

8 PAK D 354 Sivasankar Naidu, Pakala

9 VKI D 200 K.Mohan Rao, Venkatagiri

10 RJP D 335 G.Ravi Kumar, Kadapa

11 RC

(Premium) A 210 Md.Ibrahim, Kalaburgi

12 GTL

(Rly Hospital) A 72.38 Mahaboob Shariff, Guntakal

13 AD B 650 Mahaboob Bash, Guntakal

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