50 MOST IMPORTANT MANAGEMENT MCQS
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Transcript of 50 MOST IMPORTANT MANAGEMENT MCQS
FREE PRACTICE QUESTIONS
RBI & SEBI
FOR RBI GRADE B & SEBI GRADE A EXAMS
50 MOST IMPORTANT
MANAGEMENT MCQS
SEBI Grade A and RBI Grade B2020
Lecture 1
Coverage:Management-Part1
50 MOST IMPORTANT QUESTIONS
MANAGEMENT
Q.1) Which of the following personalities is considered as ‘Father of Scientific Management’ ?(1 M)
A) Henry Mintzberg
B) F W Taylor
C) Henry Fayol
D) Elton Mayo
E) Mary Parker Follet
Practice Questions
Question No.1
Answer: Option B
Q.2) ”There should be one head and one plan for group of activities”. This concept proposed by Henry
Fayol is called as_____?(1 M)
A) Unity of Direction
B) Unity of Command
C) Centralization
D) A and B
E) None of the above
Practice Questions
Question No.2
Answer: Option A
Q.3) Which of the following personalities is considered as ‘Father of Human Relations Approach?(1 M)
A) Abraham Maslow
B) Douglous Mcgregor
C) Elton Mayo
D) Max weber
E) Mary Parker Follet
Practice Questions
Question No.3
Answer: Option C
Q.4) Rensis Likert proposed a concept of integrating individual and organizational goals. What is the
concept called?(1 M)
A) Goal Merger
B) Linking Goals
C) Integral Pin
D) Linking Pin
E) None of the above
Practice Questions
Question No.4
Answer: Option D
Q.5) A process whereby the superior and subordinate jointly identify common goals, define each
individual's major areas of responsibility in terms of the results expected of him or her, and use these
measures as guides for operating the unit and assessing the contribution of each of its members. It refers
to ?(1 M)
A) Liberation Management
B) Management Information Systems(MIS)
C) Management by Objective
D) Management by Exception
E) None of the above
Practice Questions
Question No.5
Answer: Option C
Q.6) Henry Mintzberg in his first comprehensive study, concluded that what managers do can best be
described by looking at the managerial roles they engage in at work. He divided the managerial roles into
how many heads ?(1 M)
A) 2
B) 3
C) 4
D) 5
E) 6
Practice Questions
Question No.6
Answer: Option B
Q.7) Which of the following function is considered as ‘Life Spark of the enterprise’ which sets in motion the
action of the people?(1 M)
A) Planning
B) Organizing
C) Staffing
D) Directing
E) Controlling
Practice Questions
Question No.7
Answer: Option D
Q.8) Which of the following type of plan is a short term plan?(1 M)
A) Strategic Plan
B) Tactical Plan
C) Operational Plan
D) Contingency Plan
E) None of the above
Practice Questions
Question No.8
Answer: Option B
Q.9)Which of the following is a powerful decision making technique used to extract ideas from a group of
people. Under this technique ,groups are formed and each individual is provided with a platform to explore
and express their idea to others?(1 M)
A) Delphi Technique
B) Brainstorming
C) Nominal Group technique
D) Multi Voting
E) Didatic Interaction
Practice Questions
Question No.9
Answer: Option B
Q.10) ”Starting with an overly high salary request resulted in higher salary offers”. Which of the bias can
the above statement be classified as?(1 M)
A) Confirmation Bias
B) Overconfidence Bias
C) Hindsight Bias
D) Anchoring Bias
E) The Halo Bias
Practice Questions
Question No.10
Answer: Option D
Management
Anchoring bias
Being overly influenced by the first piece
of information we receive. Halo Effect
Q.1) Which of the following concept introduces the specialization in doing tasks at the lower levels?(1 M)
A) Functional Foremanship
B) Differential Piece Rate System
C) Division of Labour
D) Centralisation
E) Motion Study
Practice Questions
Question No.1
Q.2) Rensis Likert is best known for classification of leadership styles into four categories. What is the style
when “leaders have full confidence in the subordinates and ensure meaningful participation”?(1 M)
A) Exploitative Autocratic
B) Benevolent Autocratic
C) Participative
D) Democratic
E) None of the above
Practice Questions
Question No.2
Q.3) Which of the following models gives a quantitative approach for managerial decision making?(1 M)
A) Critical Path Method
B) PERT Technique
C) MIS
D) All of the above
E) None of the above
Practice Questions
Question No.3
SEBI Grade A and RBI Grade B2020
Lecture 2
Coverage:Management-Part2
50 MOST IMPORTANT QUESTIONS
MANAGEMENT
Q.1) Which of the following concept introduces the specialization in doing tasks at the lower levels?(1 M)
A) Functional Foremanship
B) Differential Piece Rate System
C) Division of Labour
D) Centralisation
E) Motion Study
Practice Questions
Question No.1
Answer: Option A
Q.2) Rensis Likert is best known for classification of leadership styles into four categories. What is the style
when “leaders have full confidence in the subordinates and ensure meaningful participation”?(1 M)
A) Exploitative Autocratic
B) Benevolent Autocratic
C) Participative
D) Democratic
E) None of the above
Practice Questions
Question No.2
Answer: Option D
Q.3) Which of the following models gives a quantitative approach for managerial decision making?(1 M)
A) Critical Path Method
B) PERT Technique
C) MIS
D) All of the above
E) None of the above
Practice Questions
Question No.3
Answer: Option D
Q.1) ‘OCTOPAC’ refers to which of the following concept in management? ?(1 M)
A) Human Resource Development
B) Total Quality Management
C) Decision Making
D) Management Functions
E) Human Resource Management
Practice Questions
Question No.1
Answer: Option A
MANAGEMENT
Openness
Confrontation
Trust
Autonomy
Pro-activity
Authenticity
Collaboration
(OCTAPAC) culture for HRD
Q.2) W.M Deming suggested 4 step model to implement TQM in the organization. Which of the following
represents the model?(1 M)
A) PDOC
B) PLDC
C) PDCA
D) PACD
E) None of the above
Practice Questions
Question No.2
Answer: Option C
Q.3) Laterally mobilizing employees and letting them serve their tasks at different levels , roles ,skills to
evaluate employees performance and find a best-fit role for their profile. The above statement refers to
____?(1 M)
A) Job Enrichment
B) Job Enlargement
C) Job Rotation
D) Job Analysis
E) Both A and B
Practice Questions
Question No.3
Answer: Option C
Q.4) Which of the following concept of Wage Administration is considered as ‘Golden Handcuff’?(1 M)
A) Profit Sharing
B) Employee Stock Option(ESOP)
C) Leave Travel Alliance
D) Gratuity
E) Dearness Allowance
Practice Questions
Question No.4
Answer: Option B
MANAGEMENT
Selling shares to the employees by which they become a shareholder in the company .
Right to purchase a certain number of shares in the company-at a pre-determined price after a predetermined period.
Two-fold purpose:It acts as a tool of motivation for the
employees
It helps the employer to retain
the company
• ESOPs are offered by the companies in parts and as per aschedule.
• A time period is given to the employee for exercising theirright to purchase the shares. This time period of waiting iscalled a vesting period.
• The offer lapses if not exercised within the vesting period.This period is also known as the lock-in period.
Q.5) Ranking ,Factor Comparision and Grading method are associated with which of the following?(1 M)
A) Job analysis
B) Job Evaluation
C) Job Design
D) Training
E) Performance Appraisal
Practice Questions
Question No.5
Answer: Option B
Q.6) It is a form of training with the goal of making people aware of their own goals as well as their
prejudicies and are more sensitive to others and to the dynamics of group interaction. What does it refer
to?(1 M)
A) In Basket Training
B) Sensitivity Training
C) Simulation Training
D) Role Playing
E) None of the above
Practice Questions
Question No.6
Answer: Option B
Q.7) Which of the following training model follows result based approach and takes into account Return on
Investment?(1 M)
A) Instructional System Design
B) ADDIE Model
C) Kirkpatrick Model
D) Phillips Model
E) None of the above
Practice Questions
Question No.7
Answer: Option D
Q.8) A method of career pathing that contains both vertical sequence of jobs and a series of horizontal
opportunities is called as ______?(1 M)
A) Traditional Career Path
B) Dual Career Path
C) Network Career Path
D) Lateral Skill Path
E) None of the above
Practice Questions
Question No.8
Answer: Option C
Q.9) The Process in which manager make top-down assessments and rating the performance of their
subordinates in annual meeting is called as _________ ?(1 M)
A) Performance Appraisal
B) Performance Management
C) A and B
D) Career Development
E) None of the above
Practice Questions
Question No.9
Answer: Option A
Q.10) Which of the following appraisal methods focuses on the employees future performance rather than
past one ?(1 M)
A) Paired Comparision
B) 360 degree Appraisal
C) Critical Incident Appraisal
D) Psychological Appraisal
E) Confidential Report
Practice Questions
Question No.10
Answer: Option D
Q.1 An Organization that is skilled at creating, acquiring and transferring knowledge and modifying its
behavior to reflect new knowledge and insights is called as ________?(1 M)
A) Rational Organization
B) Learning Organization
C) Flexible Organization
D) Skilled Organization
E) None of the above
Practice Questions
Question No.1
Q.2) Which of the following process ensures a ‘right fit for a right job’ ?(1 M)
A) Staffing
B) Recruitment
C) Selection
D) Job Description
E) Job Design
Practice Questions
Question No.2
Q.3) A job can be divided into ____ core dimensions by Job Characteristics' approach ?(1 M)
A) 2
B) 3
C) 4
D) 5
E) 6
Practice Questions
Question No.3
SEBI Grade A and RBI Grade B2020
Lecture 3
Coverage:Management-Part3
50 MOST IMPORTANT QUESTIONS
MANAGEMENT
Q.1 An Organization that is skilled at creating, acquiring and transferring knowledge and modifying its
behavior to reflect new knowledge and insights is called as ________?(1 M)
A) Rational Organization
B) Learning Organization
C) Flexible Organization
D) Skilled Organization
E) None of the above
Practice Questions
Question No.1
Answer: Option B
Q.2) Which of the following process ensures a ‘right fit for a right job’ ?(1 M)
A) Staffing
B) Recruitment
C) Selection
D) Job Description
E) Job Design
Practice Questions
Question No.2
Answer: Option A
Q.3) A job can be divided into ____ core dimensions by Job Characteristics' approach ?(1 M)
A) 2
B) 3
C) 4
D) 5
E) 6
Practice Questions
Question No.3
Answer: Option C
Q.1) According to Maslow’s Hierarchy of Needs , ‘Achievement, Responsibility and Independence’ falls
under which type of need?(1 M)
A) Physiological
B) Safety
C) Social
D) Esteem
E) Self-Actualisation
Practice Questions
Question No.1
Answer: Option D
Q.2) Which of the following motivational theory is based on the concept of “Homeostasis”? ?(1 M)
A) Goal Setting theory
B) Mayo’s theory
C) Drive-Reduction Theory
D) Expectancy theory
E) ERG Theory
Practice Questions
Question No.2
Answer: Option C
Q.3) In motivation theories, ‘Satisfaction-Dissatisfaction theory’ was introduced by ?(1 M)
A) Henry Mintzberg
B) Clayton Paul Alderferer
C) Federeick Herzberg
D) McClellend
E) None of the above
Practice Questions
Question No.3
Answer: Option C
Q.4) When Employees rank job security on the top and needs formal direction for work , it falls under
which of following theory?(1 M)
A) Theory X
B) Theory Y
C) Theory Z
D) Argyris Theory
E) None of the above
Practice Questions
Question No.4
Answer: Option A
Q.5) Frustration-regression concept is linked with which of the following theories of motivation?(1 M)
A) 2 Factor Theory
B) ERG Theory
C) Mayo’s Motivation Theory
D) Equity Theory
E) Goal Setting Theory
Practice Questions
Question No.5
Answer: Option B
Q.6) According to McClelland Human Motivation theory, which of the following type of employees are
called as gamblers?(1 M)
A) Individuals with high achievement needs
B) Individuals motivated by power
C) Individuals motivated by affiliation
D) A and B
E) All of the above
Practice Questions
Question No.6
Answer: Option A
Q.7) Goal Setting involves development of an action plan designed to motivate and guide a person or group
toward a goal. Goal-setting theory is proposed by ________?(1 M)
A) B F Skinner
B) Richard Ryan
C) Albert Bandura
D) Edwin Locke
E) Victor H.Room
Practice Questions
Question No.7
Answer: Option D
Q.8) This theory highlights that rewards that mainly have a controlling aspect tend to decrease intrinsic
motivation. It is also a subset of Self Determination Theory.?(1 M)
A) Reinforcement Theory
B) Expectancy Theory
C) Cognitive Evaluation Theory
D) Maturity-Immaturity Theory
E) None of the above
Practice Questions
Question No.8
Answer: Option C
Q.9) Which of the following statements is true with respect to Porter and Lawler’s Expectancy theory?(1 M)
A) Satisfaction always lead to better performance
B) Satisfaction doesn’t always lead to better performance
C) Performance always result in satisfaction
D) Performance results in satisfaction if reward systems are effective
E) B and D are true
Practice Questions
Question No.9
Answer: Option E
Q.10) What is Pygmalion effect ?(1 M)
A) Form of self-fulling prophecy in which believing something can make it true
B) It refers to gaining relevant experience increasing efficacy
C) Gaining confidence when you see yourself as similar to the person you are observing
D) A and B
E) B and C
Practice Questions
Question No.10
Answer: Option A
Q.1) Motives stimulates a specific behavior within an individual to accomplish a desired goal. Curiosity and
manipulation fall under which of the following motives?(1 M)
A) Primary Motives
B) Secondary Motives
C) General Motives
D) B and C
E) None of the above
Practice Questions
Question No.1
Answer: Option C
Q.2) People behave as they do because of the kind of consequences they experience as a result of their
behavior. Which of the following thinkers has propounded above concept?(1 M)
A) Lyman Porter and Edward Lawler
B) McGregor
C) Vroom
D) B F Skinner
E) None of the above
Practice Questions
Question No.2
Answer: Option D
Q.3) "A state in which people are so involved in an activity that nothing else seems to matter; the
experience is so enjoyable that people will continue to do it even at great cost, for the sheer sake of doing
it.” This refers to which of the following theories?(1 M)
A) Goal Setting theory
B) Flow theory
C) Drive-Reduction Theory
D) Expectancy theory
E) ERG Theory
Practice Questions
Question No.3
Answer: Option B
Q.4) An increased sensitivity to certain stimuli, resulting from prior exposure to related visual or audio
messages is called as ______?(1 M)
A) Conscious Motivation
B) Un Conscious Motivation
C) Learned Industriousness
D) Priming
E) None of the above
Practice Questions
Question No.4
Answer: Option D
SEBI Grade A and RBI Grade B2020
Lecture 4
Coverage:Management-Part4 (Q31-40)
50 MOST IMPORTANT QUESTIONS
MANAGEMENT
Q.1) Motives stimulates a specific behavior within an individual to accomplish a desired goal. Curiosity and
manipulation fall under which of the following motives?(1 M)
A) Primary Motives
B) Secondary Motives
C) General Motives
D) B and C
E) None of the above
Practice Questions
Question No.1
Answer: Option C
Q.2) People behave as they do because of the kind of consequences they experience as a result of their
behavior. Which of the following thinkers has propounded above concept?(1 M)
A) Lyman Porter and Edward Lawler
B) McGregor
C) Vroom
D) B F Skinner
E) None of the above
Practice Questions
Question No.2
Answer: Option D
Q.3) "A state in which people are so involved in an activity that nothing else seems to matter; the
experience is so enjoyable that people will continue to do it even at great cost, for the sheer sake of doing
it.” This refers to which of the following theories?(1 M)
A) Goal Setting theory
B) Flow theory
C) Drive-Reduction Theory
D) Expectancy theory
E) ERG Theory
Practice Questions
Question No.3
Answer: Option B
In positive psychology, a flow state, also known colloquially as being in the zone
Flow is characterized by the complete absorption in what one does, and a resulting transformation in one's sense of time.
Named by Mihály Csíkszentmihályi in 1975.
Q.4) An increased sensitivity to certain stimuli, resulting from prior exposure to related visual or audio
messages is called as ______?(1 M)
A) Conscious Motivation
B) Un Conscious Motivation
C) Learned Industriousness
D) Priming
E) None of the above
Practice Questions
Question No.4
Answer: Option D
Priming is a phenomenon whereby exposure to one stimulus influences a response to a subsequent stimulus, without conscious guidance or intention
SMOKING KILLS
Q.1) Which of the following models was used to develop public speaking skills?(1 M)
A) Shannon and Weaver model
B) Aristotle model
C) Schramm model
D) MacLean model
E) Berlo model
Practice Questions
Question No.1
Answer: Option B
The speaker is the most important element, making this model a speaker-oriented model.
It is the speaker's task to give a speech to the public.
The role of the audience is passive.
A one-way model, from speaker to receiver.
Q.2) The tendency to explain individuals behavior based on internal factors and overlooking the influence
caused by the external factors is called as______-?(1 M)
A) Selective perception
B) Self Serving Bias
C) Fundamental Attribution Error
D) Contrast Effect
E) Psychological Barrier
Practice Questions
Question No.2
Answer: Option C
Q.3) Which of the following type of formal network communication facilitates the emergence of a leader in
the organisation ?(1 M)
A) Wheel
B) Chain
C) All channel
D) Circle
E) Vertical
Practice Questions
Question No.3
Answer: Option A
Q.4) The type of communication that stretches throughout the organization in all directions irrespective of
authority levels is called as _____?(1 M)
A) Intertwine Network
B) Grapevine
C) Linked Chain
D) Mesh
E) None of the above
Practice Questions
Question No.4
Answer: Option A
Q.5) In case of emergencies , the subordinate of one line of authority communicating with subordinate of
another line authority is called as ________ ?(1 M)
A) Gang Plank
B) Scalar Chain
C) Cluster Chain
D) Multi Strand chain
E) None of the above
Practice Questions
Question No.5
Answer: Option A
Q.6) Which of the following communication model is called as the ‘mother of all models’?(1 M)
A) Shannon and Weaver model
B) Aristotle model
C) Schramm model
D) MacLean model
E) Berlo model
Practice Questions
Question No.6
Answer: Option A
The Shannon and Weaver model is a linear model of communication
Analyzing how messages are sent and received.
Explain how messages can be mixed up and misinterpreted in the process between sending and receiving the message
Q.7) This communication model has a multilayered feedback system. In which of the following
communication models sending and receiving of messages happens simultaneously?(1 M)
A) Behavioral Model
B) Mechanistic Model
C) System Model
D) Transactional Model
E) None of the above
Practice Questions
Question No.7
Answer: Option D
Q.8) Which of the following communication theory has “field of experience” as a component.?(1 M)
A) Interactive Model
B) Mechanistic Model
C) System Model
D) Transactional Model
E) None of the above
Practice Questions
Question No.8
Answer: Option A
Schramm’s Interactive model or convergence model
It is similar to transactional model as they are both two way communication model.
But, interactive model is mostly used for new media like internet.
Here, people can respond to any mass communications like videos, news, etc. People can exchange their views and ideas.
Q.9)7C approach for effective communication was given by which of the following thinkers?(1 M)
A) Cutlip and Center
B) Aristotle
C) Schramm
D) MacLean
E) Berlo
Practice Questions
Question No.9
Answer: Option A
Effective Public Relations is a book published in 1952 by University of Wisconsin professor Scott M. Cutlip and Allen H. Center.
It was the first textbook in the field of public relations and introduced the "Seven Cs of communication".
Q.10) Which of the following model believes that communication moves forward and also comes back as it
is largely dependent on the past behavior of the individual?(1 M)
A) Westley and McLeans model
B) Helix Model
C) SCMR Model
D) Ellipse Model
E) None of the above
Practice Questions
Question No.10
Answer: Option B
Q.1) “An individual in the interview responds without making an eye contact to the interviewer”. In which
category of the non-verbal communications does it fall into?(1 M)
A) Para-Linguistics
B) Kinesics
C) Haptics
D) Oculesics
E) Proxemics
Practice Questions
Question No.1
Q.2) A way of communication between employees from different organizational units and from different
hierarchy levels is called as______?(1 M)
A) Downward communication
B) Upward communication
C) Lateral communication
D) Diagonal communication
E) None of the above
Practice Questions
Question No.2
Q.3) Which of the following thinker highlighted that “All the living beings existing in the planet
communicate although the way of communication is different” ?(1 M)
A) MacLean model
B) S F Scudder
C) Shannon and Weaver
D) Aristotle
E) Schramm
Practice Questions
Question No.3
SEBI Grade A and RBI Grade B2020
Lecture 5
Coverage:Management-Part5 (Q41-50)
50 MOST IMPORTANT QUESTIONS
MANAGEMENT
Q.1) “An individual in the interview responds without making an eye contact to the interviewer”. In which
category of the non-verbal communications does it fall into?(1 M)
A) Para-Linguistics
B) Kinesics
C) Haptics
D) Oculesics
E) Proxemics
Practice Questions
Question No.1
Answer: Option D
Q.2) A way of communication between employees from different organizational units and from different
hierarchy levels is called as______?(1 M)
A) Downward communication
B) Upward communication
C) Lateral communication
D) Diagonal communication
E) None of the above
Practice Questions
Question No.2
Answer: Option D
Q.3) Which of the following thinker highlighted that “All the living beings existing in the planet
communicate although the way of communication is different” ?(1 M)
A) MacLean model
B) S F Scudder
C) Shannon and Weaver
D) Aristotle
E) Schramm
Practice Questions
Question No.3
Answer: Option B
Q.1) Which of the following can be considered as Free-Rein style/Abdicative Style of Leadership?(1 M)
A) Giving all responsibility and authority to leaders
B) Involvement of subordinates in making decisions
C) Subordinates or departments are allowed to work according to their style with minimal interference
D) A and B
E) B and C
Practice Questions
Question No.1
Answer: Option C
Q.2) Traits that dominate an individuals whole life, often to the point that the person becomes known
specifically for these traits. What are they called ?(1 M)
A) Central Traits
B) Founding Traits
C) Cardinal Traits
D) Secondary Traits
E) Basic Traits
Practice Questions
Question No.2
Answer: Option C
Q.3) Which of the following type of leadership style is centered around McGregor’s Theory X of
management?(1 M)
A) Impoverished management
B) Produce or Perish Management
C) Middle of the Road
D) Country Club
E) Team Management
Practice Questions
Question No.3
Answer: Option B
Q.4) John Adair has developed a prominent functional leadership model. It has connecting 3 circle
approach that is called as____?(1 M)
A) Born leadership
B) Action Centred Leadership
C) Trait Leadership
D) Contingency Leadership
E) Cognitive ResourceTheory
Practice Questions
Question No.4
Answer: Option B
Q.5) According to Fiedler’s Contingency Approach, concept of LPC is used to measure if a leader is task
oriented or production oriented. What does LPC stand for?(1 M)
A) Leadership productivity Score
B) Leader Priority Questionnaire
C) Leader Point Count
D) Least prefer co-worker Questionnaire
E) None of the above
Practice Questions
Question No.5
Answer: Option D
Q.6) Which of the following leadership theory is called as “Life Cycle theory” of Leadership?(1 M)
A) Fiedler’s model
B) Hersey and Blanchard model
C) Path Goal model
D) Vroom and Yetton model
E) A and C
Practice Questions
Question No.6
Answer: Option B
Q.7) In the Leader-Participation Model, the way a leader makes a decision is also as important as what
he/she decides. For determining the form and amount of participation, this model use a decision tree with
how many contingencies ?(1 M)
A) 4
B) 5
C) 6
D) 7
E) 10
Practice Questions
Question No.7
Answer: Option D
Q.8)Calling,Listening,Empathy,Healing,Persuasion,Foresight,Conceptualisation,growth are characteristics of
which of the following Leaders?(1 M)
A) Transactional Leader
B) Transformational Leader
C) Servant Leader
D) Engaging Leader
E) None of the above
Practice Questions
Question No.8
Answer: Option A
Q.9)The concept of in-groups and out-groups are associated with which of the following leadership
theories?(1 M)
A) Leader Member Exchange
B) Leadership Continuum Theory
C) Transformational Leadership
D) Full Range Leadership
E) None of the above
Practice Questions
Question No.9
Answer: Option A
Q.10) Leaders using media to manage the headlines and engage in direct banter with millions of followers
on Facebook and Twitter is called as ____?(1 M)
A) Authentic Leadership
B) Level 5 Leadership
C) Leadership by Optics Management
D) Ambidextrous Leadership
E) Trans Leadership
Practice Questions
Question No.10
Answer: Option C
Whether it is President Trump or Prime Minister Narendra Modi or for that matter, any celebrity leader in the world of business, sport, entertainment, and society, almost everyone engages in what is known as Leadership by Optics Management and Leadership by Perception
Their first priority is to ensure that they are perceived well for their slogans and speeches rather than for the on the ground work they do.
Moreover, with social media providing a fertile ground to enable such leadership
Feel Good Factor has a limited shelf life
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