Presentasi 4 Agustus

8/6/2019 Presentasi 4 Agustus

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S U C C E S S S T R A T E G Y

Riyanarto Sarno

BUSINESS

INFORMATION

U T I L I Z I N G

TECHNOLOGY


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ALIGNMENT

BUSINESS & IT VALUE CREATION


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Computer Science Corp. :

while IT has become an increasinglycritical component of business success,information system executives mustensure that their plan in sync with thestrategies directing the overall interprise

(Aligning Technology and Corporate Goals is Top IS issue)


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Balanced Scorecard

(Performance Measurement Framework)


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Four Balanced Scorecard Perspectives

LEARNING AND

GROWTH

INTERNAL/BUSINESSPROCESS

CUSTOMER

FINANCIAL


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Balanced Scorecard Perspectives

Finance: Strategic themes = Financial strategies (growth,sustain, harvest) vs Financial themes (Revenue growth andmix, Cost reduction/ productivity improvement, Assetutilization/ investment strategy)

Customer:marketshare,customeracquisition, customerretention, customersatisfaction dan customerprofitability

Internal/BusinessProcess: innovationprocess,operationsprocess andpostsaleserviceprocess

Learning&growth: continuousimprovementtoproductsandservices


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Strategic

Themes


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MeasuringCustomer

Perspective


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Internal/ Business Proses

Value Chain Model

Customer

Need

Identified

Customer

Need

Satisfied

Indentifythe Market

Create the

Product/Service

Offering

Build the

Product/Services

Deliver the

Product/Service

Service

theCusto-

mer

InnovationProcess

OperationsProcess

Postsale

ServiceProcess


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Business Goals

BalancedScorecardFourPerspectives No Business Goals

Financial Perspective

1.Provide a good return on investment of ITenabled businessinvestments

.

.

.

3. Improve corporate governance and transparency

.

.

.

4.

Customer Perspective

Improve customer orientation and service.

.

.

9.Obtain reliable and useful information for strategic decision

making

.

.

.

10.Internal Business ProcessPerspective

Improve and maintain business process functionality.

.

.

15. Improve and maintain operational and staff productivity

.

.

.

16.LearningandGrowthPerspective

Manage product and business innovation17. Acquire and maintain skilled and motivated people

Business Goals inCOBIT

The top 10 most importantBusiness Goals based onITGIs research findings


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IT Goals

No. ITGoals

1. Respond to business requirements in alignment with thebusiness strategy

2. Respond to governance requirements in line with board direction3. Ensure satisfaction of end users with service offerings and

service levels4. Optimise the use of information

5. Create IT agility.

.

.

.

.

.

28. Ensure that IT demonstrates costefficient service quality,

continuous improvement and readiness for future

IT Goals in COBIT

The top 10 most importantIT Goals based on ITGIs

research findings


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Linking Business Goals to IT Goals

Balanced

Scorecard

Four

Perspectives

No BusinessGoals ITGoals

FinancialPerspective 1. Prin ovide a good return onvestment of ITenabled

business investments

24

2.

Manage

risk

3.

ITrelated business 2 14 17 18 19 21 22

Impr

gov

ove corporate

ernance and transparency

2 18

The statement and itsrelevance number of

Business Goals in COBIT

The relevance numberof IT Goals in COBIT


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Balanced

Scorecard

Four

Perspectives

No. BusinessGoals ITGoals

InternalBusinessProcessPerspective

10. Impr

11. Lower process costs

ove and maintain business

process functionality

6

7

7 8

11

13

12. ide compliance rnal

la

2 19 20

15

21

24

22 Pr

13. Pr

ov with exte

ws, regulations and contracts

rnal

policies

26 27

14. Manage business change

ovide compliance with inte 2 13

15. and maintain

1 5

tional 7 8

6

11

11

13

28

Improve operaand staff productivity





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Balanced

Scorecard

Four

Perspectives

No BusinessGoals ITGoals

Learning

Growth

Perspective

and 16. M

17.

anage product and

business innovation

5

killed

and

25

28

Acquire and maintain s

motivated people

9





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IT Governance Frameworks


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ITIL Framework


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COBIT Domains

ITprocessesareusuallydividedintotheresponsibilitydomains

of

plan,

build,

run

and

monitor

Each Domain has processes

Plan and Organise (PO)

Acquire and

Implement

(AI)

Deliver and

Support

(DS)

Monitor and Evaluate (ME)


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Processes of PO Domain

PO1 Define a Strategic IT Plan

PO2 Define the Information Architecture

PO3 Determine Technological Direction

PO4Define the IT Processes, Organisation and

Relationships

PO5 Manage the IT InvestmentPO6 Communicate Management Aims and Direction

PO7 Manage IT Human Resources

PO8 Manage Quality

PO9 Assess and Manage IT Risks

PO10 Manage Projects


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PO Answers :

Are IT and the business strategy aligned? Is the enterprise achieving optimum use of its

resources?

Does everyone in the organisation understand theIT objectives?

Are IT risks understood and being managed? Is the quality of IT systems appropriate for

business needs?


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Processes of DS Domain

DS1 Define and Manage Service Levels

DS2 Manage Third-party Services

DS3 Manage Performance and Capacity

DS4 Ensure Continuous Service

DS5 Ensure Systems Security

DS6 Identify and Allocate Costs

DS7 Educate and Train Users

DS8 Manage Service Desk and Incidents

DS9 Manage the Configuration

DS10 Manage Problems

DS11 Manage Data

DS12 Manage the Physical Environment

DS13 Manage Operations


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DS Answers :

Are IT services being delivered in line withbusiness priorities?

Are IT costs optimised?

Is the workforce able to use the IT systemsproductively and safely?

Are adequate confidentiality, integrity andavailability in place for information security?


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Processes ofME Domain

ME1 Monitor and Evaluate IT PerformanceME2 Monitor and Evaluate Internal Control

ME3 Ensure Compliance With External

RequirementsME4 Provide IT Governance


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ME Answers :

Is ITs performance measured to detect problems

before it is too late? Does management ensure that internal controls

are effective and efficient?

Can IT performance be linked back to businessgoals?

Are adequate confidentiality, integrity andavailability controls in place for informationsecurity?


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Respond to businessrequirements in alignmentwith the business strategy

Degree of compliance withbusiness and governancerequirements

ITGoalsmeasure

Se t

outcome

Define the strategy to deliverservice offerings

Percent of IT objectives in

the IT strategic plan thatsupport the strategicbusiness plan

ProcessGoalsmeasure

performanceindicatordrive

Se t

Translating IT strategic planning

into tactical plans

Percent of strategic/tacticalIT plans meetings where

business representativeshave actively participated

ActivitiesGoalsmeasure


PO1 Goals and Metrics


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Define how businessfunctional and controlrequirements are translatedinto effective and efficientautomated solutions

Number of projects wherestated benefits were notachieved due to incorrectfeasibility assumptions

ITGoalsmeasure

Se t

outcome

Identify solutions that aretechnically feasible and costeffective

Percent of the applicationportfolio not consistent witharchitecture

ProcessGoalsmeasure


Se t

Undertaking feasibilitystudies as defined in the

development standard

Percent of projects in theannual IT plan subject to the

feasibility study



AI1 Goals and Metrics


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Ensure that IT demonstratescostefficient service quality,continuous improvement andreadiness for future change

Amount of reduction in thenumber of outstandingprocess deficiencies

ITGoalsmeasure

Se t

outcome

Measure, monitor and reportprocess metrics

Percent of critical processesmonitored

ProcessGoalsmeasure


Se t

Reviewing performance againstagreedupon targets and

initiating necessary remedialaction

Number of metrics (per

process)



ME1 Goals and Metrics


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Maturity Attribute Table


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Continuous Improvement

measured with

BusinessGoals

BusinessOutcome

IT Goals

IT Outcome

ProcessGoals

Performanceindicators of

IT Process

ActivityGoals

Performanceindicators of

IT Activities

Outcomemeasure

BusinessMetrics

Performanceindicator

Outcomemeasure

ITMetrics Performanceindicator

Outcomemeasure

ProcessMetrics

Performanceindicator

Define Goals

Indicate Performance

MeasureAch

ievement

ImproveandReali

gn

drive

measured with measured with measured with

drive drive

set set set


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Continuous Improvement


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Continuous Improvement(Ongoing Measurement of Risk

Indicators)

Time

ControlEnv

ironment

t1

t2

Reality

Expectation

Assess 1 Assess 2

Ongoing

Measurement

Report

ReportReport

t1


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Presentasi 4 Agustus

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