An Academic presentation byDr. Nancy Agnes, Head, Technical Operations, Tutors India Group www.tutorsindia.comEmail: info@tutorsindia.com

Outline Top Management Commitment

CommunicationCustomer Focus Employee Involvement TrainingTeamwork

TODAY'S DISCUSSION

In today's intensely dynamic market, achieving quality in product and satisfaction among customer are two main critical benchmarks for organization's sustainability.

To retain their business in this competitive world, many organizations have looked upon implementing TQM practices as an effective method to have high-quality goods and services

Contd...

T otal quality management (TQM) is termed to be an integrated management methodology which eventually focuses on continuously improving processes, resources & strategies in order to meet customer needs.

Irrespective of any industry or sector, TQM is being implemented by public or private sector organizations as well, in order to satisfy customer needs more effectually.

Successful businesses have realized that customer loyalty has a strong effect on their bottom line and as a result, implementing a quality culture will boost competitiveness.

Contd...

Creating an ecosystem that fosters a quality culture necessitates aformal, systemic approach.

Most organizations, however, are having difficulty in implementingTQM because they do not follow the goals and principles of TQM.

Following are the prominent enablers which are responsible forsuccessful TQM implementation which will aid in bringing the process in full circle.

Top ManagementCommitment One of the main elements considered

for TQM implementationmanagement commitment

isTop

as it

is

considered to be an essential elementforsafeguarding TQM.

implementation of

Contd...

Also, in order to demonstrate the availability of tangiblemeasures, top-level management support is needed.

Direct presence of top management speeds up decision-making and facilitates the TQM journey[3].

A good input and communication mechanism are important for communicating ideas to management.

A communication paradigm reduces uncertainty and fear, allowing TQM to be applied more quickly.

Direct communicationmanagers, aswell

among workers & as face-to-face

communication, are the most effectivemodes of communication [2]

Communication

Customer focus refers to the extent that a business takes to make satisfied customer.

One of the most important aspects of TQM is the emphasis on the consumer, since consumers enable organizations to survive.

A good company recognizes the importance of identifying the consumer first at all times in order to fully ascertain their needs.

Customer Focus

E mployee involvement is a method of allowing employees at all levels of the company to partake in management decision-making and development practices.

TQM can be implemented effectively if the workforce is committed and has the necessary skills.

As a result, all workers, from the top down, must be empowered to take ownership of their work and collaborate efficiently in order to improve quality at all levels.

Employee Involvement

Training is a vital element that aids in the pursuit ofquality growth.

Increased participation entails greater accountability, which necessitates a higher degree of competence, which can only be attained by training.

Quality training entails training of employees as well as assisting them in expanding their expertise and providing information about the chore, goal, and organizational structure in order for them to learn skills thereby improving Quality

Training

Teamwork will bring the entire organization's workforce together to achieve quality management results.

Working abusinesses

team wouldenable

to find effective

Teamwork

solutions to challenges as they will feel free to communicate with each other openly

Contd...

As a result, the success of organizations is determined by their management plan for identifying, classifying, analyzing, and reacting to the most successful solution.

Despite the fact that TQM incorporation results in a broad variety of organizational improvements, many organizations have yet to follow this strategy.

Also, more researchers have classified the essential success factors for implementation of TQM practices in different sectors, but still the researchers are attempting to improve the results of previous studies.

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