ANALISIS PENGARUH KUALITAS PELAYANAN BANK MANDIRI CABANG YOGYAKARTA TERHADAP KEPUASAN NASABAH

7/31/2019 ANALISIS PENGARUH KUALITAS PELAYANAN BANK MANDIRI CABANG YOGYAKARTA TERHADAP KEPUASAN NASABAH

1/79

g

LELIGTGT PAEKL^QM OQLIGRLT PAILWLELE

NLEO HLEBG^G DLNLEK WCKWLOL^RL

RA^MLBLP OAPQLTLE ELTLNLM

TO^GPTG

Bgrqigt ble bglfqole qerqo hahaeqmg twl~lr qfgle lomg~ kqel

Hahpa~ciam kail~ Tl~flel Tr~lrl(< bg P~ck~lh Trqbg Hlelfahae)

Jloqirlt Aocechg) Qegza~tgrlt Gtilh Gebceatgl

Ciam

Elhl 6 Ml~bgwcoc

Echc~ Hlmltgt{l 6 02 4007


2/79

gg

PA^EWLRLLE NANLT PILKGL^GTHA

Baekle geg tlwl haewlrlole nlm{l blilh to~gptg geg rgblo ra~blplr ol~wl wlek

pa~elm bglfqole c~lek ilge qerqo hahpa~ciam kail~ oatl~flelle bg tqlrq

pa~kq~qle rgekkg) ble tapleflek tapaekarlmqle tlwl fqkl rgblo ra~blplr ol~wl

lrlq paeblplr wlek pa~elm bgrqigt lrlq bgra~ngrole ciam c~lek ilge) oadqlig wlek

tadl~l ra~rqigt bgldq blilh eltolm geg ble bgtanqrole blilh ~aja~aetg% Lplngil

oahqbgle ml~g ra~nqorg nlm{l pa~ewlrlle geg rgblo nael~) tlwl tlekkqp haea~ghl

mqoqhle#tleotg lplpqe tatqlg pa~lrq~le wlek na~iloq%%

Wckwlol~rl) Taprahna~ >007

Paeqigt)

Ml~bgwcoc


3/79

ggg


4/79

gz


5/79

z

MLILHLE PA^TAHNLMLE

Ol~wl To~gptg Geg oqpa~tahnlmole qerqo 6

Gnqoq ra~dgerl

Lwlmoq ra~tlwlek

Hcrgjlrc~oq wlek tailiq hahna~gole tahleklr qerqo naoa~floa~lt

Tgrqltg ble Ocebgtg wlek tailiq hahna~gole oatahplrle qerqotailiq na~ol~wl


6/79

zg

MLILHLE HCRRC

Liilm rgblo lole hahnanleg tatac~lek haiangmg oahlhpqle wlek bgna~gole Liilm%

Tatqblm oatqol~le) Liilm hahna~gole oailplekle%

-Lrm Rmlill| -:1' 6 ;'

Tqplwl olhq flekle na~bqol dgrl ra~mlblp lpl wlek iqpqr bl~g olhq ble tqplwl

olhq flekle ra~iliq kahng~l ra~mlblp lpl wlek bgna~gole(Ewl oaplblhq%

-Li(Mlbgb -


7/79

zgg

LNTR^LOTG

Paeaigrgle geg bgrqfqole qerqo haekleligtgt paekl~qm oqligrlt pailwlele

Nleo Hlebg~g Dlnlek Kaflwle Wckwlol~rl ra~mlblp oapqltle ocetqhae)

zl~glnai wlek bgkqelole blilh paeaigrgle geg lblim oqligrlt pailwlele wlek

ra~bg~g bl~g ~aiglngigrw) ~atpcetgzaeatt) lttq~leda) ahpmlrw) ble rlekgniat ta~rl

rgekolr oapqltle pailekkle% Zl~glnai(zl~glnai ra~tanqr bgkqelole qerqo

haekqoq~ Rgekolr Oapaergekle ble Rgekolr Paegilgle Ocetqhae ra~mlblp

Oqligrlt Pailwlee wlek bgna~gole pa~qtlmlle%

Paeaigrgle geg bgiloqole baekle haewanl~ oqatgcea~ oaplbl


8/79

zggg

OLRL PAEKLERL^

Limlhbqigiilm Mg~cnngi Lilhge

Paeqigt na~ra~ghl oltgm lrlt oamlbg~lr Liilm T[R ^lnn tahatrl lilh wlek

railm haighplmole ~lmhlr ble mgblwlm(Ewl oaplbl paeqigt tamgekkl blplr

haewaiatlgole to~gptg geg tanlklg twl~lr lolbahgo qerqo hahpa~ciam kail~ tl~flel plbl

faeflek Tr~lrl(< -T(


9/79

g}

>% Nlplo Gnq Bctae wlek railm ~ail haewqhnlekole Gihq ble {lorqewl tanlklgpaelhnlm oaiaekolple gihq wlek tlhplg tllr geg tlwl hgigog%

4% Qerqo hcrc~ ra~dgerloq wlek tailiq haeahleg blilh ocebgtg taelek lrlqpqetabgm) plelt hlqpqe mqfle%

2% Tahql pgmlo wlek rgblo blplr paeqigt tanqrole tlrq pa~tlrq) wlek hahqekogeolera~taiatlgolewl To~gptg geg) ra~ghl oltgm lrlt taklilewl%

Tahckl Liilm T[R hahna~gole nliltle wlek targhpli lrlt nlerqle ble

oanlgole wlek railm bgna~gole oaplbl paeqigt% Ble) tahckl To~gptg geg na~hlejllr nlkg

pl~l pahnldl omqtqtewl paeqigtewl taebg~g) Lhge%

[lttlilhq lilgoqh [~%[n%

Wckwlol~rl) Taprahna~ >007

Paeqigt

-Ml~bgwcoc'


10/79

}

BLJRL^ GTG

Mlilhle

MLILHLE FQBQI

Mlilhle Tlhpqi Baple To~gptg %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% g

Mlilhle Pa~ewlrlle Nanlt Pilkgl~gtha%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% gg

Mlilhle Paekatlmle To~gptg%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ggg

Mlilhle Pa~tahnlmle%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% gz

Mlilhle Hcrrc %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% z

Lntr~lotg %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%zg

Olrl Paeklerl~ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% zgg

Bljrl~ Gtg %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% g}

Bljrl~ Rlnai %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%}gg

Bljrl~ Klhnl~%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%}gg

Bljrl~ Ilhpg~le%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% }gz

NLN G PAEBLMQIQLE


11/79

}g

NLN GG RGEFLQLE PQTRLOL

>%< Mltgi Paeaigrgle Ra~blmqiq%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1

>%> Ilebltle Rac~g%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ;

>%>%%>%>% Oqligrlt Fltl Pailwlele%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% =

>%>%4% Rgekolrle Ml~lple Ocetqhae Ra~mlblp Oqligrlt Ilwlele%%%%%%%%%%%%%7

>%>%2% Bara~hgele Ml~lple Ocetqhae Ra~mlblp Oqligrlt Ilwlele %%%%%%%%%%%>%1% Getr~qhae TA^Z\QLI%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% %>%:% Hcbai Oqligrlt Fltl Pailwlele%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%>%;% Jlorc~(jlorc~ Rgekolr Ogea~fl ble Rgekolr Oapaergekle

^atpcebae%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%4% Oa~lekol Rac~grgt%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% % Blrl Toqeba~ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%>>

4%:%< Oqatgcea~%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% >>


12/79

}gg

4%:%>% Trqbg Pqtrlol %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%>>

4%:%4% Tolil Paekqoq~le%%% >>

4%:%2% Qfg Zligbgrlt ble ^aiglngigrlt% >4

4%:%2%2

4%;% Lilr Leligtgt>:

NLN GZ LELIGTGT BLE PAHNLMLTLE

2%< Mltgi Paeaigrgle %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%40

2%

2%> Pahnlmltle%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 4;

2%>%< Leligtgt Gebaot Oapqltle%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%4;

2%>%> Leligtgt Bglk~lh Ol~ratgqt %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%20

NLN Z OATGHPQILE BLE TL^LE

1%< Oatghpqile %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 2;

1%> Tl~le %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%2=

BL^RL^ PQTRLOL%10


13/79

}ggg

BLJRL^ RLNAI

Rlnai Mlilhle

4%< Paekqfgle Zligbgrlt ble ^aiglngigrlt %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%>1

2% Bato~gptg Faegt Oailhge ^atpcebae %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%4%% Oa~lekol Rac~grgt Paeaigrgle%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%


15/79

}z

BLJRL^ ILHPG^LE

Ilhpg~le

% Blrl Rgekolr Oapaergekle Pailekkle

4% Blrl Paegilgle Oqligrlt Pailwlele

2% Qfg Zligbgrlt ble ^aiglngigrlt

( Zl~glnai Rgekolr Oapaergekle

( Zl~glnai Paegilgle Oqligrlt


16/79

pgmlo) wlgrq pgmlo wlek oaiangmle blel -tq~piqt qegr' ble pgmlo wlek oaoq~lekle

blel -bajgtgr qegr'%

Mli geg fqkl wlek haewanlnole iahnlkl nleo bgtanqr tanlklg iahnlkl

oapa~dlwlle -Olthg~) >000 6 >;') l~rgewl pgmlo wlek oaiangmle blel

hahpa~dlwlole tapaeqmewl oaplbl nleo qerqo haekaicil blelewl ra~hltqo

haewliq~oleewl oaplbl pgmlo wlek oaoq~lekle lrlq haha~iqole blel na~qpl

o~abgr% [qfqb oapa~dlwlle ra~tanqr blilh naerqo rgblo goqr dlhpq~ewl pgmlo

tq~piqt geg blilh haeaerqole pgmlo bajgtgr hlel wlek ilwlo bgpa~dlwl% Nleo

tanlklg iahnlkl pa~lerl~l oaqlekle) bg tlhpgek ml~qt rarlp haeflkl

oapa~dlwlle hltwl~lolr baekle haeflhge rgekolr igoqgbgrlt fqkl ml~qt na~cpa~ltg

tadl~l ajaorgj ble ajgtgae qerqo haedlplg rgekolr ~aerlngigrlt -oaqerqekle' wlek

hahlblg% Oqedg bl~g oana~mltgile hlelfahae nleo lblilm nlklghlel nleo

ra~tanqr ngtl ha~anqr mlrg hltwl~lolr tamgekkl pa~leleewl tanlklg jgeledgli

gera~habgl~w -pa~lerl~l oaqlekle' na~flile baekle nlgo -Tgeqekle) >000 6 ;7'%

Tlilm tlrq mli wlek ngtl ha~anqr mlrg hltwl~lolr lblilm lblewl ogea~fl nleo wlek

nlgo% Nlkg eltlnlm) haekarlmqg ogea~fl tqlrq nleo blplr hahnlerq haeklhngi

oapqrqtle lplolm nleo ra~tanqr blplr bgpa~dlwl lrlq rgblo -Ml~elerc) '%

Nleo Hlebg~g lblilm tanqlm nleo ~grai nl~q wlek ha~qplole klnqekle

bl~g nana~lpl nqlm nleo) wlgrq Nleo Nqhg Blwl) Nleo Aotpc~ Ghpc~) Nleo

Blklek Eakl~l) ble Nleo Pahnlekqele Gebceatgl% Zgtg Nleo Hlebg~g

-T{ltahnlbl) Rlmqe ]ZG) Ec% 0=' lblilm haeflbg nleo ~grai ra~natl~ bg

Gebceatgl% Tatqlg baekle zgtg ra~tanqr) Nleo Hlebg~g haeahplrole oanqrqmle


18/79

4

pa~c~lekle ra~mlblp p~cbqo pa~nleole tanlklg p~gc~grlt qrlhl% Nleo Hlebg~g

Dlnlek Kaflwle Wckwlol~rl lblilm dlnlek Nleo Hlebg~g wlek na~olerc~ pqtlr bg

Flol~rl ble na~lbl bg nl{lm paekl{ltle Nleo Hlebg~g Dlnlek Flile Tqbg~hle%

Zgtg Nleo Hlebg~g qerqo haeflbg nleo ~grai ra~natl~ bg Gebceatgl fqkl bgahnle

ciam Nleo Hlebg~g Dlnlek Kaflwle% Ciam ol~ael grq Nleo Hlebg~g Dlnlek

Kaflwle bgrqerqr qerqo hahna~gole dgr~l pctgrgj baekle hahpa~igmlrole oqligrlt

pailwlele wlek nlgo tapa~rg wlek bgml~lpole eltlnlm lkl~ pl~l eltlnlm pqlt%

Na~bltl~ole q~lgle bg lrlt pa~iq bgiloqole paeaigrgle qerqo haekarlmqg

paegilgle eltlnlm ra~mlblp oqligrlt pailwlele Nleo Hlebg~g Dlnlek Kaflwle

Wckwlol~rl%

% ^qhqtle HltlilmPa~hltlilmle wlek bgraigrg blilh paeaigrgle geg lblilm nlklghlel

paegilgle eltlnlm ra~mlblp oqligrlt pailwlele Nleo Hlebg~g Dlnlek Kaflwle

Wckwlol~rl3


19/79

2

n%^aiglngigrw) oahlhpqle pa~qtlmlle qerqo hahna~gole pailwlele(pailwlele

wlek bgflefgole baekle raplr ble blplr bglebliole%

d%^atpcetgzaeatt) oatabglle qerqo hahnlerq pailekkle ble hahna~gole

pailwlele wlek daplr%

b% Lttq~leda) paekarlmqle ble tcple tlerqe pl~l ol~wl{le ble oahlhpqle

ha~aol qerqo hahnlekogrole ~ltl oapa~dlwlle ble ~ltl pa~dlwl pailekkle%

a%Ahplrmw)~ltl pabqig) pa~mlrgle tadl~l p~gnlbg wlek bgna~gole plbl pailekkle

%


20/79

1

NLN GG

RGEFLQLE PQTRLOL

>%004' wlek

haea~lpole ghpc~rleda( pa~jc~hleda leliwtgt qerqo haekqfg jlorc~(jlorc~ wlek

bgpa~rghnlekole eltlnlm blilh hahpa~taptgole oqligrlt pailwlele fltl

pa~nleole bg Hlilek% Ta~rl haekqfg oatatqlgle lerl~l rgekolr ml~lple eltlnlm

ble ogea~fl pailwlele nleo bg Hlilek% Mltgi Paeaigrgle ra~mlblp eltlnlm Nleo bg

Hlilek haeqefqole nlm{l jlorc~ blwl rlekklp) jlorc~ raoecickg ble oalhlele

ta~rl jlorc~ ahplrg ha~qplole jlorc~ wlek bgpa~rghnlekole eltlnlm blilh

hahpa~taptgole oqligrlt pailwlele fltl pa~nleole bg Hlilek% Zl~glnai

oalhlele blilh hailoqole r~letlotg) zl~glnia oafqfq~le ol~wl{le) zl~glnai

oaraplrle ol~wl{le blilh hahaeqmg flefg oaplbl eltlnlm) zl~glnai ~apqrltg

nleo) ta~rl zl~glnai oana~lblle raoecickg dlekkgm -LRH' ha~qplole ighl jlorc~

ra~paergek wlek haeflbg pa~rghnlekle eltlnlm blilh hahpa~taptgole oqligrlt

pailwlele fltl pa~nleole%

Paeaigrgle geg lole haea~lpole ghpc~rleda(pa~jc~hleda leliwtgt qerqo

haekleligtgt paekl~qm oqligrlt pailwlele ra~mlblp oapqltle eltlnlm nleo

hlebg~g%


21/79

:

Pl~ltq~lhle) Vagrhlmi ble Na~~w -


22/79

;

ml~qt bgpa~rlmleole) jlorc~(jlorc~ wlek rgblo haeflbg p~gc~grlt pailekkle ta~rl

jlorc~(jlorc~ wlek bglekklp na~iangmle ciam pailekkle? bghlel blilh paeaigrgle

Tqel~bg ->004' rgblo bgiloqole%

>%>% Ilebltle Rac~g

>%>%


23/79

=

rgblo lole ra~{qfqb% K~ce~cct -00>) mli% >='%

Haeq~qr ~lekoqrg ->00>)mli% >


24/79

7

-a}padrab ta~zgda'% Ngil fltl wlek bg~ltlole iangm oadgi bl~gplbl wlek bgml~lpole)

pl~l pailekkle haeflbg rgblo ra~rl~go plbl paewabgl fltl wlek na~tlekoqrle%

Tablekole ngil wlek ra~flbg lblilm tanligoewl -pa~dagzab iangm natl~ bl~gplbl

a}padrab' lbl oahqekogele pl~l pailekkle lole haekkqelole paewabgl fltl grq

ilkg%

Tlilm tlrq dl~l lkl~ paefqlile fltl tqlrq pa~qtlmlle iangm qekkqi

bgnlebgekole pl~l patlgekewl lblilm baekle hahna~gole pailwlele wlek

na~oqligrlt wlgrq blplr hahaeqmg oapaergekle ocetqhae ^lekoqrg) >00>)mli%%>%4% Rgekolrle Ml~lple Ocetqhae Ra~mlblp Oqligrlt Ilwlele

Haeq~qr Pl~ltq~lhle) ar li% -


25/79


26/79

%>%2% Bara~hgele Ml~lple Ocetqhae Ra~mlblp Oqligrlt Ilwlele

Haeq~qr Vagrmlhi) ai li% -


27/79

a% Taij( Pa~tagzab Ta~zgda ^cia

Jlorc~ geg ha~qplole pa~taptg ocetqhae raerlek rgekolrle lrlq ba~lflr

oara~ignlrle ocetqhae blilh haeaerqole ilwlele wlek bgra~ghlewl

j% Tgrqltgceli Jldrc~t

Jlorc~ tgrqltgceli ra~bg~g bl~g na~nlklg oahqekogele wlek nglt hahpaekl~qmg

ogea~fl tqlrq ilwlele%

k% A}pigdgr Ta~zgda P~chgtat

Jlorc~ geg ha~qplole pa~ewlrlle wlek bgtlhplgole paewabgl ilwlele) nlgo

pa~tceli hlqpqe ece pa~tceli%

m% Ghpigdgr ta~zgda P~chgtat

Jlorc~ geg haewlekoqr parqefqo wlek na~mqnqekle baekle ilwlele wlek lole

hahna~gole oatghpqile nlkg ocetqhae raerlek nlklghlel ilwlee taml~qtewl

bgna~gole

g% [c~b cj hcqrm

Gejc~hltg bl~g hqiqr oa hqiqr ha~qplole pa~ewlrlle wlek bgtlhplgole c~lek

ilge bgiql~ tr~qorq~ pa~qtlmlle oaplbl c~lek ilge -dlice ocetqhae' raerlek

oqligrlt ilwlele wlek railm bgra~ghlewl bl~g pa~qtlmlle ra~raerq%


28/79

%>%1% Getr~qhae TA^Z\QLI

Pl~ltq~lhle) Vagrhlmi ble Na~~w -' haewlrlole nlm{l

oqligrlt fltl haedloqp tqlrq pa~nlebgekle lerl~l ml~lple ble pa~taptg ocetqhae

ra~mlblp ogea~fl fltl wlek ha~gol ra~ghl% Na~bltl~ole mli ra~tanqr) Pl~ltq~lhle)

Vagrhlmi) ble Na~~w -


29/79

00>) Mli% 2>'%

Klhnl~le taiaekolpewl blplr bgigmlr blilh klhnl~ >%%< oargblotatqlgle hqedqi bl~g ighl hldlh

oataeflekle wlek blplr bgnlkg haeflbg bql oaichpco -^lekoqrg)>00>) mli%24')

wlgrq6


30/79

%%%;% Jlorc~(Jlorc~ Rgekolr Ogea~fl ble Rgekolr Oapaergekle ^atpcebae

Leligtgt jlorc~ lrlq lr~gnqr blilh paeaigrgle geg haigpqrg leligtgt Lttq~leda)

^aiglngigrw) Rlekgniat) Ahplrmw) ble atpcetgzaeatt6

%4% Oa~lekol Rac~grgt

Paeaerqle rgekolr oanqrqmle pailekkle plbl pa~qtlmlle paewabgl fltl

blplr bgiloqole na~bltl~ole bghaetg oqligrlt fltl wlgrq ~aiglngigrw)

~atpcetgzaeatt) lttq~leda) ahpmlrw ble rlekgniat% Na~bltl~ole bghaetg oqligrlt

fltl ra~tanqr) hlol blplr bgiloqole tq~zaw raerlek oapqltle pailekkle baekle

ra~iangm blmqiq haedcdcole oanqrqmle pailekkle ra~tanqr baekle p~cbqo) p~ctat

ble c~lek(c~lek wlek lbl blilh pa~qtlmlle) baekle bahgogle oa~lekol rac~grgt

wlek blplr bgoahnlekole lblilm6


33/79

%>

Oa~lekol Rac~grgt Paeaigrgle

Rgekolr

Oapaergekle

Rgekolr

Pailwlele

Dqtrcha~ a|qg~ahaer

% ^atpcetgzaeatt4% Lttq~leda2% Ahpmlrw1% Rlekgniat

Dqtrcha~

Tlrgtjlrgce


34/79

Pcpqiltg ble Tlhpai

Pcpqiltg blilh paeaigrgle geg lblilm taiq~qm eltlnlm Nleo Hlebg~g Dlnlek

Kaflwle Wckwlol~rl% Haekgeklr oara~nlrltle {lorq) nglwl ble raelkl) hlol

rgblo hahqekogeole qerqo haeaigrg tahql pcpqiltg wlek lbl) tamgekkl blilh

paeaigrgle geg bglhngi tlhpaiewl tlfl% Qerqo haeaerqole natl~ tlhpai bgkqelole

harcba pq~pctgza tlhpigek) wlgrq tlhpai ece p~cnlngigrlt wlek bgtatqlgole

baekle o~gra~gl ra~raerq) wlgrq faegt oailhge) qhq~) ble ilhl haeflbg eltlnlm

-Dccpa~ * Tdmgebia~) 21'% Natl~ tlhpai blilh paeaigrgle geg lblilm 004)

mli%;0'6


35/79

>0

l% Zl~glnai rgekolr oapaergekle wlgrq pa~og~lle lrlq oawlogele eltlnlm raerlek

lpl wlek lole bgra~ghlewl ngil hahnaig lrlq haekocetqhtg tqlrq p~cbqo lrlq

fltl%

n% Zl~glnai rgekolr ogea~fl wlgrq pa~taptg eltlnlm ra~mlblp lpl wlek bgra~ghlewl

tarailm hahnaig p~cbqo ble fltl ra~raerq%

d% Zl~glnai rgekolr oapqltle wlgrq rgekolr pa~ltlle eltlnlm tarailm

hahnlebgekole ogea~fl mltgi wlek bg~ltlole bgnlebgekole baekle ml~lpleewl%

Bghaetg oqligrlt pailwlele wlek ra~bg~g bl~g Lttq~leda) âiglngigrw) Rlekgniat)

Ahplrmw) ble âtpcetgzaeatt

4%2% Bajgegtg Cpa~ltgceli

l% Lttq~leda -Flhgele') wlgrq haedloqp oahlhpqle) oatcplele) ble tgjlr blplr

bgpa~dlwl wlek bghgigog pl~l trlj) nanlt bl~g nlmlwl) ~atgoc lrlqpqe oa~lkq(

~lkqle%

n% âiglngigrw -oamleblile') wlgrq oahlhpqle blilh hahna~gole pailwlele

baekle taka~l ble hahqltole ta~rl tatqlg baekle wlek railm bgflefgole

d% Rlekgniat -nqorg ilektqek') wlgrq haigpqrg jltgigrlt jgtgo) pa~iaekolple) pakl{lg

ble tl~lel ochqegoltg%

b% Ahplrmw) wlgrq haigpqrg oahqblmle blilh hailoqole mqnqekle) ochqegoltg

wlek nlgo) ble pa~mlrgle baekle rqiqt ra~mlblp oanqrqmle pailekkle%

a% âtpcetgzaeatt -blwl rlekolp') wlgrq oagekgele pl~l trlj qerqo hahnlerq pl~l

pailekkle ble hahna~gole pailwlele baekle rlekklp%


36/79

>>

4%:% Harcba Paekqhpqile Blrl

4%:%% Trqbg Pqtrlol

Trqbg pqtrlol bgiloqole qerqo hahpa~oqlr mltgi paeaigrgle tqhna~(

tqhna~ trqbg pqtrlol bgpa~ciam bl~g nqoq(nqoq ble fq~eli wlek na~olgrle baekle

rcpgo paeaigrgle

4%:%4% Tolil Paekqoq~le

Oqatgcea~ geg haekkqelole tolil igoa~r% Tolil igoa~r ha~qplole tolil wlek

ra~bg~g bl~g pa~ewlrlle wlek haekaotp~atgole tqlrq tgolp wlek haewaelekole

lrlq rgblo haewaelekole ra~mlblp tqlrq cnwao -Dccpa~ * Tdmgebia~)


38/79

>4

4%:%2% Qfg Zligbgrlt ble ^aiglngigrlt

Oqatgcea~ bgolrlole zligb -tlm' fgol pa~rlewlle(pa~rlewlle plbl tqlrq

oqatgcea~ hlhpq haekqekolpole tatqlrq wlek lole bgqoq~ blilh oqatgcea~

ra~tanqr -Tlerctc) >00;0'% Tailge grq tqlrq oqatgcea~ bgolrlole ~aiglnai

-lebli' fgol fl{lnle tatac~lek ra~mlblp pa~rlewlle lblilm ocetgtrae lrlq trlngi

bl~g {lorq oa {lorq -Tlerctc) >00;0'%

Paekqoq~le zligbgrlt ble ~aiglngigrlt bgiloqole baekle nlerqle p~ck~lh

TPTT ~aialta % Oqatgcea~ blplr bgolrlkc~gole zligb lplngil egilg ~ mltgi iangm

natl~ bl~g egilg ~ rlnaiewl%% Egilg ~ mltgi blplr bgigmlr blilh ocajgtgae grah rcrli

dc~~ailrgce) tablekole egilg ~ rlnia blplr bgraerqole baekle dl~l tanlklg na~goqr

>% ^ rlnia 8 - bj6 Tgkegjgoletg6 1!'

Lblpqe dl~l paeklhngile oapqrqtle lblilm6

4% Fgol ~ mltgi lblilm pctgrgj) ta~rl ~ mltgi 5 ~ rlnia) hlol nqrg~ pa~rlewlleewl

lblilm%zligb

2% Fgol ~ mltgi lblilm rgblo pctgrgj) ta~rl ~ mltgi 9 ~ rlnai )hlol nqrg~ pa~rlewlleewl

lblilm rgblo zligb%

Na~bltl~ole pa~mgrqekle bg lrlt hlol lplngil ra~blplr nqrg~ pa~rlewlle

wlek rgblo zligb hlol nqrg~ pa~rlewlle ra~tanqr ml~qt bg nqlek ble p~ctat

paekqfgle zligbgrlt bg qilek ilkg%

Tailge ml~qt hahaeqmg d~gra~gl zligbgrlt oqatgcea~ fqkl ml~qt ~aiglnai%

Oqatgcea~ blplr bgolrlkc~gole ~aiglnai lplngil egilg ~ mltgi iangm natl~ bl~g egilg ~


39/79

>2

rlnaiewl % egilg ~ mltgi blplr bgigmlr blilh ocajgtgae lipml) tablekole egilg ~ rlnai

blplr bgraerqole baekle dl~l tanlklg na~goqr%

>% ~ rlnai 8 -bj6 Tgkegjgoletg 1!'

Lblpqe dl~l paekahnligle oapqrqtle lblilm6

% Fgol ~ lipml rgblo pctgrgj ) ta~rl ~ lipml 9 ~ rlnai hlol nqrg~ pa~rlewlle lblilm

rgblo ~aiglnai%

4%:%2%< Mltgi Leligtgt Zligbgrlt ble ^aiglngigrlt

Lekoar bgolrlole zligb -tlm' ble ~aiglnai fgol pa~rlewlle(pa~rlewlle plbl

tqlrq oqatgcea~ hlhpq haekqekolpole tatqlrq wlek lole bg qoq~ blilh

oqatgcea~ ra~tanqr) ble fgol fl{lnle tatac~lek ra~mlblp pa~rlewlle lblilm

ocetgtrae lrlq trlngi bl~g {lorq oa {lorq% Paekqoq~le zligbgrlt ble ~aiglngigrlt

bgiloqole baekle nlerqle p~ck~lh TPTT ~aialta % Lblpqe mltgi paekqfgle

zligbgrlt ble ~aiglngigrt blplr bgigmlr blilh rlnai 4%


40/79

>1

Rlnai 4%

0)1=>

0)1>1

0)::

0)1>7

0):2:

^aiglnai

Zligb

Zligb

Zligb

Zligb

Zligb

Zligb

Zligb

ZligbZligb

Zligb

Zligb

Tqhna~6 Blrl bgcilm

Mltgi paekqfgle zligbgrlt qerqo tahql nqrg~ blilh zl~glnai rgekolr

oapaergekle ble zl~glnai paegilgle oqligrlt lblilm zligb% Mli geg haeqefqole ciam

natl~ewl egilg ~ mltgi wlek iangm natl~ bl~g egilg ~ rcrli -0)


41/79

>:

~aiglngigrlt fqkl haeqefqole tahql nqrg~ pa~rlewlle lblilm ~aiglnai) wlek

bgrqefqole ciam egilg ~ lipml wlek iangm natl~ bl~g egilg ~ rlnai -0)


42/79

>;

oatatqlgle lblilm mltgi pa~nlebgekle toc~ ogea~fl baekle toc~ ml~lple% Tahloge

rgekkg rgekolr oatatqlgle na~l~rg tahloge natl~ oqlb~lr pailwlele%

Qerqo haekqoq~ rgekolr oatatqlgle geg bgkqelole ~qhqt 6

ROg 8Wg

]g}


43/79

>=

] 8 Toc~ ~lrl(~lrl taiq~qm jlorc~ rgekolr ogea~fl Hlebg~g Dlnlek

Wckwlol~rl%

W 8 Toc~ ~lrl(~lrl bl~g taiq~qm jlorc~ ml~lple eltlnlm

O 8 Nlewloewl zl~glnai wlek hahpaekl~qmg oqligrlt pailwlele fltl%

Bglk~lh) Ol~ratgqt

Oara~lekle 6

L 6 Haeqefqoole zl~glnai wlek hahpaekl~qmg oqligrlt pailwlele

fltl) ra~hltqo qetq~(qetq~ wlek bglekklp tleklr paergek) elhqe

hlelfahae naiqh hailotlelole tatqlg ml~lple ocetqhae)

tamgekkl haekada{lole%

W -Oapaergekle # Ml~lple'

P~gc~grlt Qrlhl

L

Pa~rlmleole P~atrltg

N

P~gc~grlt aeblm

D

Na~iangmle

B

W

]

] -Ogea~fl'


44/79

>7

N 6 Haeqefqoole qetq~ fltl pcoco railm na~mltgi bgilotlelole

pa~qtlmlle) ble ml~qt bgpa~rlmleole) bglekklp ogea~fl pa~qtlmlle

tatqlg baekle ml~lple ocetqhae%

D 6 Haeqefqoole nana~lpl jlorc~ wlek oq~lek paergek paekl~qmewl

nlkg ocetqhae) pailotlelle ciam pa~qtlmlle ngltl(ngltl tlfl%

Bglekklp oq~lek paergek%

B 6 Haeqefqoole lr~gnqr wlek hahpaekl~qmg ocetqhae oq~lek

paergek rarlpg pailotlelleewl na~iangmle% Bglekklp oq~lek

paergek rarlpg pailwlele bgna~gole na~iangmle%


45/79

40

NLN GZ

MLTGI BLE PAHNLMLTLE

2%< Mltgi Paeaigrgle

Paeaigrgle geg bgiloqole qerqo haekleligtgt paekl~qm oqligrlt pailwlele

ra~mlblp oapqltle pailekkle Nleo Hlebg~g wlek ra~iarlo bg Kaflwle) Blrl bg

oqhpqiole baekle dl~l haewanl~ole oqatgcea~ oaplbl ~atpcebae wlek

~ap~ataerlrgj) wlgrq ~atpcebae wlek pa~elm lrlq tablek ha~ltlole pailwlele nleo

hlebg~g%

2%1 rlmqe ( 20 rlmqe na~fqhilm 2= ~atpcebae

-2=!'%


46/79

41 20 Rlmqe 2= 2=!

5 20 Rlmqe > >!

Fqhilm

Faegt Oailhge Fqhilm ^atpcebae Pa~taerlta

Ilog(ilog 1= 1=!

Pa~ahpqle 2> 2>!

Fqhilm


47/79

4>

Rlnai 2%2 haeqfqole nlm{l tanlkgle natl~ ~atpcebae tanlklg pailfl~ lrlq

hlmltgt{l wlgrq 10 ~atpcebae -10!' ble ~atpcebae tanlklg PET#REG#PCI^G

wlgrq ~atpcebae -!' ble wlek naola~fl tanlklg t{ltrl#{g~lt{ltrl wlgrq 4=

~atpcebae -4=!'%

Bato~gptg Paoa~flle ^atpcebae

Rlnai 2%2

Paoa~flle Fqhilm ^atpcebae Pa~taerlta

Pailfl~#hlmltgt{l 10 10!

PET#REG#PCI^G !

T{ltrl#[g~lt{ltrl 4= 4=!

Fqhilm


48/79

44


49/79

42

n% Haelekleg hltlilm baekle taka~l) Pgmlo hlelfahae blplr hahpa~nlgog

oqligrlt hgtliewl baekle rgblo haeqebl(eqebl blilh haelkleg LRH wlek Cjj

igea

4% Leligtgt atpcetgzaeatt -Blwl rlekklp'

l% Oara~tabglle hahnlerq eltlnlm) Ol~wl{le hahnlerq eltlnlm wlek

haeklilhg oatqigrle qerqo haekgtg jc~hqig~ r~letlotg

n% Pailwlele r~letlotg wlek rgblo na~naigr(naigr) Pgmlo hlelfahae hahna~gole

oahqblmle oaplbl eltlnlm qerqo hailoqole r~letlotg ) hgtliewl baekle rgblo

haha~iqole ng~co~ltg wlek ~qhgr qerqo hailoqole r~letlotg%

2% Leligtgt Lttq~leda -Flhgele'

l% Ol~wl{le wlek p~cjattgceli bg ngblekewl) Qerqo haegekolrole p~cjatgceligrlt

ol~wl{le)Pgmlo nleo hailoqole pailrgmle oaplbl ol~wl{leewl%

n% Eltlnlm ha~ltlole lhle blilh hailoqole r~letlotg)baekle haewabglole

paeflklle tadq~grw bg targlp rgrgo hatge LRH ble haekkqelole olha~l

ra~tahnqewg%

1% Leligtgt Ahpmlrw -Ahplrg'

l% Hahna~gole pailwlele rlepl haigmlr trlrqt hlqpqe oabqbqole eltlnlm)

Pa~qtlmlle hahpa~iloqole tahql eltlnlm baekle cnfaorgj) rgblo lbl wlek


50/79

41

bgblmqiqole% Pailwlele oaplbl pailekkle baekle trlrqt wlek na~nabl pailekkle

wlek bgna~gole pa~qtlmlle ml~qt bgiloqole rlepl hahnablole trlrqt pailekkle%

Lplngil ra~blplr pa~nablle blilh mli trlrqt) hlol mli ra~tanqr blplr

haeklognlrole ~ltl rgblo bgml~klg ble blplr haeklognlrole pailekkle rgblo icwli

oaplbl pa~qtlmlle

l% Ol~wl{le hlhpq hailwleg eltlnlm baekle ~lhlm ble tcple) Ol~wl{le

lblilm c~lek pa~rlhl wlek bg rahqg pailekkle) lplngil ol~wl{le na~paelhpgile

~lpg ta~rl tcple) hlol pailekkle lole ha~ltl bgra~ghl baekle nlgo ta~rl blplr

haeghnqiole oatle wlek pctgrgj%

Jlorc~(jlorc~ ra~tanqr bglrlt ha~qplole jlorc~(jlorc~ wlek bgkqelole qerqo

haekleligtgt rgekolr oapaergekle ~atpcebae ble rgekolr ogea~fl) lblpqe mltgi

leligtgt jlorc~(jlorc~ ra~tanqr blplr bgigmlr blih rlnai 2%1


51/79

4:

Rlnai 2%1

RGEKOLR OAPAERGEKLE BLE RGEKOLR OGEA^FL

Rgekolr Oapaergekle Rgekolr Oa~flEc Jlorc~

TP P RP TRP NN TN N RN TRN NN

Rlekgniat

1 ;2 < 0 4>2

^alngigrw

2%Oadaplrle ol~wl{le bih

pailwlele=0 0 4;= >4 ;1 > 0 4>> 0 0 4;= >< ;< = 0 4 2 0 440

;Pailwlele r~letlotg wlek

rgblo na~naigr(naigr;= >< < 0 4;; >= :2 = 0 4>0

Lttq~leda

=Ol~wl{le wlek

p~cjatgceli bgngblekewl;1 >4 > 0 4;< 41 :4 > 0 444

7

Eltlnlm ha~ltlole lhle

blilh hailoqole

r~letlotg

=1 0 42=

Ahpmlrw


52/79

4;

2%>% Pahnlmltle

2%>%< Leligtgt Gebaot Oapqltle

Leligtgt gebaot oapqltle ocetqhae hltgek(hltgek jlorc~ bgkqelole qerqo

haeaerqole q~qrle p~gc~grlt paegekolrle jlorc~(jlorc~ wlek hahpaekl~qmg

oapqltle ocetqhae

Rlnai 2%:

Gebaot Oapqltle Ocetqhae

RGEKOLR OAPAERGEKLE BLE RGEKOLR OGEA^FL

EC JLORC^Rgekolr

Ogea~fl

Rgekolr

Oapaergekl

e

Gebaot

OapqltleOar

Rlekgniat

)=0 ! RgbloHahqltole

>%Raoecickg wlek tqblm bghgigog

4)=4 4)41 =2)== !Rgblo

Hahqltole

4%Ocebgtg kabqek wlek na~tgm

4);4 4)>2 =2)7> !Rgblo

Hahqltole

^alngigrw

2%Oadaplrle ol~wl{le bih

pailwlele4);= 4)>< =:)>: !

Rgblo

Hahqltole

1%Haelekleg hltlilm baekle

taka~l4);= 4)0 =;)2: !

Rgblo

Hahqltole

Lttq~leda

=Ol~wl{le wlek p~cjatgceli

bgngblekewl4);< 4)44 =;);7 !

Rgblo

Hahqltole

7Eltlnlm ha~ltlole lhle blilh

hailoqole r~letlotg

4)=1 4)2= =7)24 !Rgblo

Hahqltole


53/79

4=

Ahpmlrw


54/79

47

Rlnai 2%;

Q~qrle P~gc~grlt Paegekolrle jlorc~(jlorc~ wlek haeaerqole oapqltle pailekkle

Ec Jlorc~(jlorc~ wlek haeaerqole oapqltle pailekkle Gebaot

Oapqltle

< Haelekleg hltlilm baekle taka~l =>%=0 !

> Pailwlele r~letlotg wlek rgblo na~naigr(naigr =2%== !

4 Oadaplrle ol~wl{le blilh pailwlele =2%7> !

2 Hahna~gole pailwlele rlepl haigmlr trlrqt hlqpqe

oabqbqole eltlnlm

=:%>: !

1 Ocebgtg kabqek wlek na~tgm =:%=: !

: Oaewlhlele ~qlek rqekkq =;%20 !

; Raoecickg wlek tqblm bghgigog =;%2: !

= Ol~wl{le hlhpq hailwleg eltlnlm baekle ~lhlm ble

tcple

=;%;7 !

7 Oara~tabglle hahnlerq eltlnlm =7%24 !


55/79

20

Rlnai 2%= haeqefqole nlm{l taigtgm pa~nablle ra~natl~ lbl plbl bghaetg

^aiglngigrw -0):>') Bggoqrg bghaetg Ahpmlrw -0)10') Rlekgniat -0)2=')

^atpcetgzaeatt -0)2=' ble Lttq~leda -0)4;'% Lblpqe tadl~l oataiq~qmle ) egilg

~lrl(~lrl rgekolr oapaergekle eltlnlm nleo hlebg~g dlnlek Kaflwle Wckwlol~rl

-4);7' iangm natl~ bgnlebgekole baekle egilg ~lrl(~lrl rgekolr ogea~fl -4)40'

baekle taigtgm tanatl~ -0)27'% Mli geg haeqefqole Rgekolr oapaergekle 5 Rgekolr

Ogea~fl lrlq blplr bgolrlole nlm{l A}padrab ta~zgda5 Pa~dagza ta~zgda% Oalblle

geg na~l~rg nlm{l pailwlele wlek bgna~gole Nleo Hlebg~g Dlnlek Kaflwle

Wckwlol~rl) na~bltl~ole mli ra~tanqr) pgmlo hlelfahae Nleo Hlebg~g Dlnlek

Kaflwle Wckwlol~rl pa~iq haegekolrole pailwlelewl oaplbl pl~l eltlnlm%

2%>%> Leligtgt Bglk~lh Ol~ratgqt

Bglk~lh ol~ratgqt haekklhnl~ole pctgtg jlorc~(jlorc~ wlek hahpaekl~qmg

oapqltle pailekkle% Pa~mgrqekle l{li wlek bgiloqole qerqo paeahplrle) jlorc~(

jlorc~ wlek bglekklp paergek ciam pailekkle ta~rl rgekolr oapqtle pailekkle

lblilm paekqoq~le egilg ~lrl(~lrl bl~g ~lrl(~lrl tapa~rg ra~igmlr blilh rlnai 2%7)

Lblpqe Bglk~llh Ol~ratgqt blplr bgigmlr blilh klhnl~


56/79

2% >1(20 rm4% 5 20 rm% TIRP(TIRL4% 5 TIRL% PET#REG#PCI^G4% T{ltrl#[g~lt{ltrl


68/79

N% Na~gilm rlebl -' plbl ocich toc~ tanailm olele haekaelg ml~lple lebltanaiqh haekkqelole fltl pailwlele Nleo Hlebg~g bg nl{lm geg

Oara~lekle6

TP 8 Tleklr Pa~iq

P 8 Pa~iq

RP 8 Rgblo Pa~iqTRP 8 Tleklr Rgblo Pa~iq

Pa~ewlrlle TP P RP TRP

Nqorg Ilektqek -Rlekgniat'

% Raoecickg wlek tqblm bghgigog4% Ocebgtg kabqek wlek na~tgm

Oaleblile -^aiglngigrw'

2% Oadaplrle ol~wl{le blilh pailwlele1% Haelekleg hltlilm baekle taka~l

Blwl rlekklp -^atpcetgzaeatt':% Oara~tabglle hahnlerq eltlnlm;% Pailwlele r~letlotg wlek rgblo na~naigr(naigr

Flhgele -Lttq~leda'

=% Ol~wl{le wlek p~cjatgceli bg ngblekewl7% Eltlnlm ha~ltlole lhle blilh hailoqole

r~letlotg

Ahplrg -Ahplrmw'


69/79

D% Tarailm lebl hailoqole r~letlotg) nlklghlel ogea~fl fltl pailwlele NleoHlebg~g fl{ln baekle hahna~g rlebl - ' plbl ocich toc~ tanailm olele%

Oara~lekle6

TN 8 Tleklr nlgo

N 8 Nlgo

RN 8 Rgblo NlgoTRN 8 Tleklr Rgblo Nlgo

Pa~ewlrlle TN N RN TRN

Nqorg Ilektqek -Rlekgniat'

% Raoecickg wlek tqblm bghgigog4% Ocebgtg kabqek wlek na~tgm

Oaleblile -^aiglngigrw'2% Oadaplrle ol~wl{le blilh pailwlele1% Haelekleg hltlilm baekle taka~l

Blwl rlekklp -^atpcetgzaeatt':% Oara~tabglle hahnlerq eltlnlm;% Pailwlele r~letlotg wlek rgblo na~naigr(naigr

Flhgele -Lttq~leda'

=% Ol~wl{le wlek p~cjatgceli bg ngblekewl7% Eltlnlm ha~ltlole lhle blilh hailoqole

r~letlotg

Ahplrg -Ahplrmw'


70/79

Ilhpg~le > 6 Blrl Rgekolr Oapaergekle Pailekkle -Ml~lple'

t< 4 2 4 2 2 4 4 2 2 2 2

t> 2 2 2 2 2 2 2 2 2 2 2

t4 4 2 4 2 2 4 4 2 2 2 2

t2 4 2 4 2 2 4 4 2 2 2 2

t1 2 2 2 2 2 2 2 2 2 2 2

t: 2 2 2 2 2 2 2 2 2 2 2

t; 2 2 2 2 2 2 2 2 2 2 2

t= 2 2 2 2 2 2 2 4 4 2 2

t7 2 2 2 2 2 2 2 4 4 2 2

t; 4 4 4 2 2 4 4 2 2 2 2

t>= 2 2 2 2 2 2 2 2 2 2 2

t>7 2 2 4 2 2 4 2 2 2 2 2

t40 2 2 2 2 2 2 2 2 2 2 2

t4< 2 2 2 2 2 2 2 2 2 2 2

t4> 2 2 2 2 2 2 2 2 2 2 2

t44 2 2 2 2 2 2 2 2 2 2 2

t42 2 2 2 2 2 2 2 2 2 2 2

t41 2 2 2 2 2 2 2 2 2 2 2

t4: 2 2 4 2 4 2 2 2 2 2 2

t4; 4 2 4 4 4 4 2 2 2 2 2

t4= 2 2 2 2 2 2 2 2 2 2 2

t47 4 4 4 > 4 4 4 > 4 4 4

t20 2 2 2 2 2 2 2 2 2 2 2

t2< 2 2 2 2 4 4 2 2 2 2 2

t2> 2 4 4 2 2 4 2 4 2 2 4


71/79

t24 2 4 2 2 2 2 2 2 2 2 2

t22 2 2 2 2 2 2 2 4 4 2 2

t21 4 2 4 2 2 4 2 2 2 2 4

t2: 2 2 2 4 4 2 2 2 2 2 2

t2; 4 2 4 4 4 2 2 2 2 4 2

t2= 2 2 2 2 2 2 2 2 2 2 2

t27 4 4 4 4 4 4 4 4 4 4 4

t10 4 4 2 4 4 2 2 4 2 4 >

t1< 2 2 2 2 2 4 4 2 2 2 4

t1> 4 2 2 2 2 2 2 2 2 4 2

t14 2 2 4 2 2 2 2 4 2 4 4

t12 2 2 2 2 2 2 2 2 2 2 2

t11 2 2 2 2 2 2 2 2 2 2 2

t1: 2 2 2 2 2 2 2 2 2 2 2t1; 2 2 2 2 2 2 2 2 2 2 2

t1= 2 2 2 2 2 2 2 2 2 2 2

t17 2 2 2 2 2 2 2 2 2 2 2

t:0 2 2 2 2 2 2 2 2 2 2 2

t:< 2 2 2 2 2 2 2 2 2 2 2

t:> 2 2 2 2 2 2 2 4 2 2 2

t:4 2 2 2 2 2 4 2 2 2 2 2

t:2 4 2 4 2 2 4 4 2 2 2 2

t:1 2 2 4 4 4 4 > 4 2 4 2

t:: 2 4 2 2 2 2 2 2 2 2 2

t:; 2 2 2 2 2 4 2 2 2 2 2

t:= 2 2 2 2 2 2 2 2 2 2 2

t:7 2 2 2 2 2 2 4 4 4 2 4

t;0 2 4 2 2 2 2 2 4 2 2 2

t;< 2 4 4 2 2 2 2 2 2 2 2

t;> 2 2 2 2 2 2 2 2 2 2 2

t;4 2 2 2 4 2 4 4 2 2 2 2

t;2 2 2 2 2 2 2 2 2 2 2 2

t;1 4 4 4 4 4 4 4 4 4 4 4

t;: 2 2 2 2 2 4 2 2 2 2 2

t;; 2 4 4 4 2 2 4 4 2 2 2

t;= 2 2 2 2 2 2 2 2 2 2 2

t;7 2 2 2 2 4 4 4 2 4 2 2

t=0 2 2 2 2 2 4 2 2 2 2 2

t=< 2 2 2 2 2 2 2 2 2 2 2

t=> 2 2 2 4 2 4 4 4 2 4 4

t=4 2 2 2 4 4 2 2 4 4 2 2

t=2 2 2 2 2 2 2 2 2 2 4 2

t=1 4 4 4 4 4 4 4 4 4 4 4

t=: 4 4 4 4 4 4 4 4 4 4 4

t=; 2 2 2 2 2 2 2 2 2 2 2


72/79

t== 2 2 2 2 2 2 2 2 2 2 2

t=7 2 2 2 2 2 2 2 2 2 2 2

t70 2 2 2 2 2 2 2 2 2 2 2

t7< 2 2 2 2 2 2 2 2 2 2 2

t7> 2 2 4 2 4 2 2 2 2 2 2

t74 4 2 4 4 4 4 2 2 2 2 2

t72 2 2 2 2 2 2 2 2 2 2 2

t71 4 4 4 > 4 4 4 > 4 4 4

t7: 2 2 2 2 2 2 2 2 2 2 2

t7; 2 2 2 2 4 4 2 2 2 2 2

t7= 2 4 4 2 2 4 2 4 2 2 4

t77 2 4 2 2 2 2 2 2 2 2 2

t


73/79

Ilhpg~le 4 6 Blrl Paegilgle Oqligrlt Pailwlele -Ogea~fl'

t< 4 4 4 4 4 4 4 4 4 4 4

t> 4 2 4 2 2 2 2 2 2 2 2

t4 2 2 2 4 4 4 4 2 2 4 4

t2 4 4 4 4 4 4 4 2 2 4 4

t1 2 2 2 2 2 2 2 2 2 2 2

t: 2 4 4 2 2 4 4 4 4 4 4

t; 2 4 4 2 4 2 2 2 2 4 4

t= 4 4 4 4 4 4 4 4 4 2 4

t7 4 4 4 4 4 4 4 4 4 2 4

t >

t>0 4 2 4 4 4 4 4 4 4 4 4

t>< 4 4 4 > 4 4 4 4 4 4 4

t>> 4 4 4 4 > 4 > 4 4 4 >

t>4 2 4 4 4 4 4 2 4 4 4 2

t>2 2 2 2 2 4 2 4 2 2 2 4

t>1 4 4 4 4 4 4 4 4 4 4 4

t>: 2 4 4 4 4 2 2 4 4 2 2

t>; 4 4 4 4 4 4 4 4 4 4 4

t>= 4 4 4 4 4 4 4 4 4 4 4

t>7 4 2 4 2 2 4 4 4 2 4 2

t40 2 2 4 4 4 2 4 2 2 2 2

t4< 4 4 4 2 4 4 4 2 2 4 4

t4> 4 2 4 2 2 2 2 4 4 2 2

t44 2 2 2 4 4 4 4 2 4 2 2

t42 2 2 4 4 4 4 4 2 2 4 2

t41 2 4 2 4 4 4 4 2 2 2 2

t4: 4 4 4 4 4 4 4 4 4 4 4t4; 4 4 4 2 2 2 2 2 2 2 2

t4= 4 4 4 4 4 4 4 4 4 4 4

t47 4 4 4 4 > > 4 > 4 > 4

t20 2 4 4 4 4 4 4 4 2 2 4

t2< 2 4 4 4 4 2 4 4 2 2 4

t2> 4 2 2 4 2 4 4 4 2 4 2

t24 4 4 4 4 4 2 2 4 4 2 2

t22 4 4 4 2 2 4 4 2 2 2 2

t21 4 2 2 4 4 4 4 4 2 2 4

t2: 2 2 2 4 4 2 2 2 2 4 4


74/79

t2; 4 4 4 4 4 4 4 4 4 4 4

t2= 2 2 4 2 2 4 4 2 2 2 2

t27 4 4 4 4 > 4 > 4 4 4 4

t10 4 4 4 > > 4 > 4 4 2 4

t1< 4 4 4 4 4 4 4 4 4 > 4

t1> 4 4 4 4 > 4 > 4 4 4 4

t14 > 4 4 4 4 2 2 4 2 4 4

t12 4 2 2 4 2 2 2 2 2 2 2

t11 2 2 2 4 2 2 4 2 2 2 2

t1: 2 2 2 2 4 2 2 2 2 2 2

t1; 2 2 2 4 2 2 2 2 2 4 2

t1= 2 4 2 2 2 2 2 2 2 2 2

t17 4 2 2 4 4 2 4 2 2 2 2

t:0 4 2 2 4 4 2 2 4 2 4 2

t:< 4 4 4 4 4 2 4 4 4 4 4

t:> 2 2 2 2 2 2 2 4 2 2 2

t:4 4 4 4 4 4 > > 4 > 4 4

t:2 4 2 2 4 4 4 4 2 2 2 2

t:1 4 2 > 4 > 4 2 4 2 > 2

t:: 4 4 4 4 4 2 2 4 4 4 4

t:; 4 4 4 4 4 4 4 4 4 4 4

t:= 2 4 4 4 4 2 2 4 2 4 2

t:7 4 4 4 4 4 2 2 2 2 4 2

t;0 4 4 4 4 4 2 4 4 4 4 4

t;< 4 4 > 4 4 4 4 4 4 4 4

t;> 4 4 4 4 4 4 > 4 4 4 4

t;4 2 2 2 4 4 4 4 2 2 2 2

t;2 2 2 2 4 4 4 2 4 2 4 4

t;1 2 2 4 4 4 4 2 2 4 4 4

t;: 4 4 4 4 4 4 4 4 4 2 4

t;; 2 4 4 4 4 2 4 4 2 2 4

t;= 4 4 4 4 4 4 4 4 4 4 4

t;7 4 4 4 2 4 4 4 2 2 2 4

t=0 4 4 4 4 4 4 4 4 4 4 4

t=< 4 4 4 4 4 4 4 4 4 4 4

t=> 2 4 4 2 2 2 2 2 2 4 4

t=4 4 4 2 4 2 2 4 4 2 4 2

t=2 4 2 4 4 4 4 4 4 4 4 2

t=1 4 2 4 2 4 4 4 4 4 2 2

t=: 4 4 4 2 4 4 4 4 2 2 2

t=; 4 4 4 2 4 4 4 2 2 4 4

t== 4 2 4 2 2 2 2 4 4 2 2

t=7 2 2 2 4 4 4 4 2 4 2 2

t70 2 2 4 4 4 4 4 2 2 4 2

t7< 2 4 2 4 4 4 4 2 2 2 2

t7> 4 4 4 4 4 4 4 4 4 4 4

t74 4 4 4 2 2 2 2 2 2 2 2

t72 4 4 4 4 4 4 4 4 4 4 4


75/79

t71 4 4 4 4 > > 4 > 4 > 4

t7: 2 4 4 4 4 4 4 4 2 2 4

t7; 2 4 4 4 4 2 4 4 2 2 4

t7= 4 2 2 4 2 4 4 4 2 4 2

t77 4 4 4 4 4 2 2 4 4 2 2

t


76/79

Ilhpg~le 2 6 Qfg Zligbgrlt ble âiglngigrlt

ZL^GLNAI RGEKOLR OAPAERGEKLE

âiglngigrw

âiglngigrw Trlrgtrgdt

D~cenldm+t

Lipml

D~cenldm+t

Lipml Nltab ce

Trlebl~bgvab

Graht E cj Graht

%=;= %=;7


77/79

Grah(Rcrli Trlrgtrgdt

Tdlia Hale gj

Grah Baiarab

Tdlia Zl~gleda gj

Grah Baiarab

Dc~~adrab Grah(

Rcrli Dc~~ailrgce

T|ql~ab Hqirgpia

Dc~~ailrgce

D~cenldm+tLipml gj Grah

Baiarab

l< 4;%=; =%012 %:= %=:1

l> 4;%=1 =%4;< %272 %4:0 %=;4

l4 4;%71 ;%=2: %: %=:1

l2 4;%70 ;%1=: %;02 %;01 %=17

l1 4;%70 =% %1:7 %2>; %=:=

l= 4;%71 ;%:22 %:4> %;1> %=:2

l7 4;%=4 =%4=1 %1>0 %:02 %=;


79/79

Grah(Rcrli Trlrgtrgdt

Tdlia Hale gj

Grah Baiarab

Tdlia Zl~gleda gj

Grah Baiarab

Dc~~adrab Grah(

Rcrli Dc~~ailrgce

T|ql~ab Hqirgpia

Dc~~ailrgce

D~cenldm+tLipml gj Grah

Baiarab

l< 4>%71 4>%74 %2>2 %=2;

l4 44%01

ANALISIS PENGARUH KUALITAS PELAYANAN BANK MANDIRI CABANG YOGYAKARTA TERHADAP KEPUASAN NASABAH

Documents

Transcript of ANALISIS PENGARUH KUALITAS PELAYANAN BANK MANDIRI CABANG YOGYAKARTA TERHADAP KEPUASAN NASABAH