12 13 Int.l.ing.Apl.tour. Gpc b (Pa) (2)

7/28/2019 12 13 Int.l.ing.Apl.tour. Gpc b (Pa) (2)

1/53

0

333333333~~pi

Escola de Hotelaria e Turismo do Estoril

Ano Letivo 2012/20013

MODULEINTRODUCTION TO THE ENGLISH LANGUAGE APPLIED TO TOURISM

TEACHER:CRISTINA RIBEIRO

COURSE:FOOD PRODUCTION

NAME:_______________________________ CLASSGPC-B


2/53


Food ProductionGPC-B Page | 1

Module Materials Int. English Language Applied to Tourism 2012/2013

II AA MMuullttiilliinngguuaallWWoorrllddaanndd

tthhee IImmppoorrttaannccee ooffLLeeaarrnniinngg EEnngglliisshh

A.1.Listen to the following text about the importance of learning a foreign language. Decide

which of the words is the correct one.

A.2. I speak English so I dont have to learn a foreign language...The next text you are about to listen tries to prove otherwise. Decide if the statements below

are true or false.


3/53




A.3.What ways can you think of to improve your English? Complete the list that follows.

.

A.4. What can you do to practise or improve your language skills? The picturesbelow show ways of learning a language. Match each with its corresponding

B.1. Read the text below.


4/53




http://www.bbc.co.uk(adapted)

B.2. Decide whether these statements are true (T) or False (F). Find evidence in the text tosupport your choices.
http://www.bbc.co.uk%28adapted/http://www.bbc.co.uk%28adapted/


5/53




IIIIWWoorrkkiinngg iinn tthhee

ttoouurriissmm,, hhoossppiittaalliittyyaannddccaatteerriinngg iinndduussttrriieess

A.1.Read the following text:

Travel and tourism provide services of all types for both inbound and outbound travellers, and havebecome one of the world's fastest growing industries. International travel and tourism are the world'slargest export earner and an important factor in the balance of payments of most nations. Themarket is increasingly diverse, covering not only traditional sunshine tourism and business trips butalso many new types of travel that have developed in recent years. Tourism has become one of theworld's most important sources of employment. It covers a wide range of jobs, including all branchesof the travel industry, hospitality in hotels and restaurants, entertainment and recreation, as well asthe tourist attractions in a particular region.

A.2.Choose the correct answer.1.a. For many countries tourism is an important source of income.

b. Tourism is not an important factor in the economy of most countries.

c. The travel and tourism industry is no longer growing.

2.a. Travel and tourism means sunshine tourism and business trips.

b. Travel and tourism means more than sunshine tourism and business trips.

c. No new types of tourism have developed in recent years.

3.a. The travel and tourism industry provides services only for incoming travellers.

b. The travel and tourism industry provides services only for travellers who want to go abroad.

c. Travel and tourism provide services for both of the above types of people.

4.a. There are not many jobs in travel and tourism.

b. There are a lot of jobs in travel and tourism but they are always of the same kind.

c. There are a lot of jobs in travel and tourism and of many types.

A.3. Look at the picture. What are the advantages and disadvantages of working in hospitality?

Compare your answers with your partners.


6/53




B.1. Where do you think the article below is taken from?

aa)) aa nneewwssppaappeerr bb)) aa ccaarreeeerrss gguuiiddee cc)) aa hhootteell bbrroocchhuurree

B.2. Read the article again and answer these questions.

a) Find five jobs or areas of work that are mentioned in the text._______________________ ,

_____________________, ____________________, ____________________, ___________________

b) Why is the hospitality industry not always hospitable?

__________________________________________________________________________________

c) What responsibilities does a hotel manager have in a small hotel?

__________________________________________________________________________________

d) In what ways is the hospitality industry different from other industries?

__________________________________________________________________________________

e) Find three adjectives that describe a career in the hospitality industry.

___________________________ , ____________________________, _________________________

B.3. UUnnddeerrlliinnee oorr hhiigghhlliigghhtt tthhee ppaarrtt oofftthhee tteexxtt wwhheerree yyoouu ffoouunndd yyoouurr aannsswweerrss..


7/53




C.1.

Tourism and hospitality are major growth industries in Europe and will continue to expand rapidly and

create economic and employment opportunities.

The hospitality industry provides food and beverage and accommodation services to both visitors and

local residents. It includes hotels, motels, resorts, restaurants, clubs and casinos.

A number of departments make up the structure of hospitality organizations and are usually to be

found within a large establishment. Smaller establishments may have some of these departments.

Finance

Food & Beverage

Gaming

Housekeeping

Human Resources

Kitchen

Leisure & Entertainment

Maintenance

Sales and Marketing

Security

The two main branches of the hospitality industry are the hotel industry and the catering or food

service industry.

Different sectors of catering can be defined, according to the demand and types of customer. The most

important are:

Institutional catering (schools, universities, colleges, hospitals, the Forces, prisons, factories,

nursing homes, etc.)

Catering establishments (hotels, restaurants, take always, pubs, inns and wine bars, fast foods,

etc.)

Transport catering (railway, maritime, aircraft).

C.2. Now look at the staff chart of a hospitality establishment. Can you match each role with itscorrespondent responsibilities?


8/53




C.3. Hotel and tourism jobs. Match the jobs with the duties.

C.4. Match the jobs with the duties.

a) He works on a cruise ship and has to look after the passengers.

b) She takes people sightseeing around the city.

c) Shes responsible for taking bookings and checking guests in and out.

d) He organizes the entertainmentprogramme for the guests at the ski resort.

e) She makes sure the rooms and bathrooms are clean and tidy.

f) He takes bookings and confirms holiday details with airlines and hotels.

g) He works in a hotel and helps guests with their luggage. ..

h) He works long hours and has to take costumers orders and serves food.

receptionist tour guide resort representative housekeepertravel agent steward porter waiter


9/53




D.1. Read this text about Nicky, who works at a ski resort?

Working in the tourist industryMillions of different kinds of jobs around the world come from the tourist industry. You can work in a

travel agency, finding the right holidays for people, or you can work in a resort and look after people duringtheir holidays. There are also jobs in hotels, at tourist attractions, and on ships and planes.

Some jobs are only for a few months, while the tourists are there. Ski resorts, for example, are usuallyonly busy during the winter. They often pay young people to work there during this time.

An English girl called Nicky is working at the moment at a ski resort called Val Thorens in France (thehighest ski resort in Europe). Her job is to cook and clean for a group of skiers who are staying in a chalet. It ishard work!

`Six days a week, I get up and go out before half past six in the morning. I go to the baker's and getsome bread for breakfast. Then I go to the chalet and start cleaning. I get breakfast for the guests, who oftenstay in bed until nine o'clock. After that I start making the food for the rest of the day.

Àfter my morning's work, I go skiing until about four o'clock in the afternoon. Then I go home fortwenty minutes' sleep and after that I go back to the chalet to cook dinner for the guests.

Ì don't go skiing on Fridays because I do the shopping - all day! I go to the supermarket, and comeback with all the food for the week.

Òn Saturdays, the guests at the chalet go home and a new group comes. I have to be at the chalet atfive o'clock in the morning to make tea for the guests who are leaving. Then I have to clean the chalet andchange the beds before the new guests get there. On Saturdays, I sometimes work all twenty-four hours!'

Tourism Factfiles, OUP (adapted)

D.2. Match the two halves to make complete sentences about the text.1. The tourist industry offers a) jobs at tourist attractions.

2. In a resort you take care b) at ski resorts.

3. You can also find c) usually full.

4. Some jobs last d) a lot of jobs all over the world.

5. In winter ski resorts are e) only for a few months.

6. Young people often work f) of people who are on holiday.

D.3. The following words were taken from the text. Decide whether the meaning of each word isappropriate to the context. Some meanings are incorrect. Correct them.

Word Meaning Correct Incorrect

a) busy (l.6) full of activity ............ ............

b) skiers (l.9) activity or sport of moving on skis ............ ............

c) hard (l.11) Easy ............ ............

d) guests (l.14) people staying at the resort ............ ............

e) leaving (l.22) going away ............ ............

D.4. Find the answers to these questions.a) In which country is Nicky working? ............................................................................

b) What are her duties at the ski resort? ...........................................................................

c) What does Nicky do every day? ..................................................................................

d) What time do the guests usually get up? ......................................................................

e) Does she go skiing every day? Justify your answer. ....................................................

D.5. Ask the questions for these answers.

a) ...................................................................................................................................?Nicky goes out before half past six in the morning.


10/53




b) ...................................................................................................................................?

She goes to the baker's and gets some bread for breakfast.

c) ...................................................................................................................................?

After that she starts making the food for the rest of the day.

d) ...................................................................................................................................?

She doesn't go skiing on Fridays because she does the shopping.

== 11 -- MMEEEETT TTHHEE BBOOSSSS ==

A- GREETINGS AND INTRODUCTIONS

Susan Davis, the Head Waiter at the Casablanca Restaurant, welcomes a new waiter.

A.1- Read and answer the questions below.

Susan:Good morning. My names Susan Davies. Im theHead Waiter. Welcome to the Casablanca.

Jan: Pleased to meet you. My names Jan Nowak.

Susan: Before going to the restaurant Id like to introduce you to Mr. Grant, the

Manager of the Hollywood Hotel.

Jan: The Hollywood Hotel?

Susan: Yes. The Casablanca Restaurant is part of the Hollywood Hotel. Here we

are. Heres the Managers office. Hi, Jane. Is Mr. Grant in his office?

Jane: Yes, he is.

Susan: Jan, this is Jane Newman, one of the hotel receptionists.

Jan: Nice to meet you. Im Jan Nowak.

Jane: Hello, Jan. Nice to meet you, too.

Susan:Jans the new waiter. Good morning, Mr. Grant. Let me introduce you to

Jan Nowak, the new waiter.

1. Who is Susan?a) the new waiter b) the Head Waiter c) the Hotel Manager

2. Who is the hotel receptionist?a) Jan b) Mr. Grant c) Jane

3. Where is Mr. Grant?a) in the restaurant b) in his office c) at reception

A.2- What information do these questions ask for?Questions Information

1. Where do you live? .address..

2. Whats your first name?

3. Whats your telephone number?

4. What do you do?

5. Whats your surname?

6. How old are you? 7. Where are you from?

Culture tipHello is a neutralform of greeting.

Young people oftenuse the informalHi. Goodbye orBye is the usualwa of leavin

Culture tip

In the UK and in theUSA people onlyshake hands whenthey meet for thefirst time and do notkiss when greeting.


11/53




A.3- Read the following dialogues and underline the correct underlined option.a) A. Good morning / Good night. My name is Henry Spencer.

B. Good night . / Nice to meet you. My name is Geof Humphries.

b) A. Isyour name / you Mrs Bloomfield?

B. No, I am / is Mrs Field.

c) A. Good afternoon. / Hi Mr President. How do you do?

B. Goodbye / Good afternoon Marilyn.

d) A.Are / Isyou Mr Scott? Good morning. Im Henry Field.

B.Hi / Pleased to meet you.

e) A.Id like / Id wantto introduce you to Mary Black, the Sales Manager.

B. Good afternoon / What do you do? Im Jane Stewart.

f) A.Here is / This is Mr Grant, the Hotel Manager.

B.Happy to see you / Pleased to meet you.

Function Bank - INTRODUCING COLLEAGUES

Asking for and giving personal information

Name 'What's your name?' Its Nickname 'What do your friends call you?' 'They call me...'Age 'How old are you?' Ì'm sixteen.'Nationality -- What nationality are you? / Where are you from? Im Portuguese.Family -- Have you got a brother or a sister? Ive got one brother and two

sisters. / Im an only child.Place of residence `Where do you live?' Ì live in...'Telephone number 'What's your telephone number?' Ìt's...'

Birthday 'When were you born?' Ì was born on the 20th May.'Favourite sports `What are your favourite sports?' `Football, basketball...'Favourite music `What types of music do you like listening to?' 'Hip-hop, rap...'Qualities -- What quality do you most admire in a friend/classmate? His sense of humour

She is reliableHobbies --What do you like doing in your spare time? I like surfing the net, playingCareer choice -- Why have you chosen this course? I like Future plans -- What are your plans for the future? Id like to

Note: in telephone numbers 0 is pronounced oh; 66 = double six

1. Asking for personal details. Match the questions to the answers.

a) Are you British? 1. Yes, I am.

b) Where are you from? 2. No, Im Spanish.

c) Whats your first name? 3. Its lobster.

d) Are you married? 4. Berlin, Germany.

e) How old are you? 5. Its Maria.

f) Whats your surname? 6. Im nineteen.

g) Whats your job? 7. Its Smith.

h) Whats your favourite dish? 8. Im a bartender.


12/53




Sam Reilly, Head Chef of the Casablanca, introduces a new cook to his colleagues in

the kitchen.

B.1- Read and complete the table below.

Rosa: Good evening, everybody. Hi, Sam!

Sam: Hi, Rosa! Hey guys, this is Rosa, the new cook. She starts work tomorrow.Peter:Hello, Rosa. Im Peter. Rosas a charming name for beautiful Italian lady

Rosa:Im not Italian, Im Spanish!

Sam: Peters the bartender. And this is Jan, the new waiter.

Rosa: Where are you from, Jan?

Jan: Im from Warsaw, in Poland.

Rosa: So many foreigners!

Peter:Im British!

Jan: Are you British, Sam?

Sam: No, Im not. Im from the US. And I make the best hamburger in London!

Peter: All right, Sam, we know that but fish and chips is still the best!

Name Job Nationality

Head Chef

Peter Cole

Rosa Garcia

Polish

B.2- Complete the table with the correct forms of the verb to be.

Positive Negative Interrogative

I I am from the USA 1. 2.

You 3. 4. Are you a bartender?

He

She

It

5. She isnt eighteen. 6.

We 7. We arent friends. 8.

You 9. 10. Are you from Warsaw?

They They are Mr. and Mrs Jones 11. 12.

B.3- Complete the text with the correct form of the verb to be.Rosa and Sam ___________ friends. They _______________ British: Sam ____________ from the USA

and Rosa _____________ Spanish. _________________ Sam from New York? No, he _______________ from

San Francisco. Rosa _______________ a cook at the Casablanca and her speciality _______________ fish. Herfavourite dish ____________ paella. It ______________ a traditional Spanish dish and it __________ very

popular at the Casablanca.

Times of dayGood evening isthe usual greetingafter six oclock.Good night isused when people

go to bed


13/53




C- COUNTRIES AND NATIONALITIES

C.1-Complete the table

C.3- Put the countries and nationalities in the correct word stress groups.

1. 2. 3. 4. 5. 6. 7.

Dutch British Japan _____ _____ _____ _____

_____ _____ _____ _____

_____ __________ _____

C.2- Complete the crosswords.

Dutch Portugal France Chinese PortugueseBritish Ireland American Italian SpainJa an Ital Russian Bel ium Greece


14/53




C.4- Match the food and drink to the correct country.

1. Paella is a Spanish dish / speciality 2. .

3. .. 4. ..

5. ....... 6. ......

7. .. 8. .

9. ....... 10. .....

D- Language Study - PRONOUNSAre you British, Sam? No, Im not. Im from the US.

D.1. Complete the gaps with the missing PERSONAL PRONOUNS (subject and object).

a) Tom is at home. ................. is doing his homework.b) I dont know that boy. Do you know ................. ?

c) She wants to see ................. but I dont want to see ................. .

d) Rachel is at school ................. is in the English class.

e) Tom and his father are playing football ................. like football very much.

f) Look at those students. Do you know .................. ?

g) My brother and I like gardening.................. have got a nice garden.h) My grandparents live in a beautiful house.................. is in the country.


15/53




D.2. Complete the sentences. Use POSSESSIVE ADJECTIVES and POSSESSIVE PRONOUNS.

a) Were going to have a school party. We want to invite all .................. friends.

b) My house is bigger than .................. .

c) I saw Paul with .................. girlfriend in front of the shopping centre.

d) Mary and Sue like talking to .................. friends on the telephone.

e) Is this your T-shirt? No, thats not .................. T-shirt. .................. is white.f) The table has a wonderful design, but I dont like .................. colour.

g) My parents have got a car.................car is red.

h) John and I are very happy.................school project is the best.

i) This is your book. Its ..................

j) Julia and her husband are going on holidays with ................. children. Mary is taking ................. cat and

Peter .................dog.

k) I have got a new house. ................. house is very big.

l) This is Julias pen. Its ................. pen. Its ..................

E- Language Study QUESTION WORDS

Whoseuniform is this? Its Rosas.

Whois she? - She is the new cook at the Casablanca Restaurant.

Wheredoes she come from? - She comes from Spain.

E.1- Match the answers with the correct question word.

1. Mary ____ A. What time?

2. Twenty ______ B. Who?

3. At the cinema. __ C. When?

4. A pencil. _____ D. How long?

5. 9.45. pm ______ E. How much?

6. 156 _____ F. Whose?

7. Tomorrow _____ G: Where?

8. For two hours ____ H. Why?

9. Because I was ill. ___ I. What?

10. My sisters. ____ J. How many?

E.2- Match the questions with the answers.

1. What do you do? a) Fine, thanks.

2. Who is the man? b) Im a waiter.

3. Where is the toilet? c) Its my wedding day.

4. When do you open? d) Its near the entrance.

5. How are you? e) At eleven oclock.

6. Why are you nervous? f) He is the bartender.

Grammar tipWhat are these words in

your language?

What? _____________

When? ____________

What time? _________

Where? ____________

Who? _____________

Why? _____________

Whose? ___________How? _____________

How long? __________

How often? _________

How much? _________

How many? _________

Whose? _____________


16/53




== 22 AA NNEEWW JJOOBB ==

A- FIRST DAY AT WORK

A.1- What do these words mean? What are they in your language?

Rosa arrives for her first day at work.

A.2- Read and answer the questions below.

Rosa: Good morning!

Peter:Buenos dias, Rosa.

Rosa: Do you speak Spanish, Peter?

Peter: Not really. But I can speak French.

Rosa: Oh, right. Is Sam here?

Peter: No, he always arrives late. Can I show you the restaurant?

Rosa: Oh, yes, please.

Peter:Well, this is the reception area, with the cloakroom next to it, and heres the bar, where I

work.Rosa: Do you work alone in the bar?

Peter: Yes, I prepare all the drinks, attend the costumers at the bar and serve drinks to the tables.

Would you like a coffee?

Rosa: No, thanks. I dont drink coffee. Can you show me the dining-room?

Peter:Sure. No, not that way, theyre the toilets. The dining-rooms on the right.

Rosa: Oh, its really nice!

Peter:And theres a small private dining-room over there.

speak arrive prepare attend show serve drink


17/53




B- Vocabulary Study PARTS OF THE RESTAURANT

B.1- Put the words in the box in the place.

C- Vocabulary Study JOBS

C.1- Match the staff to the sections they work in.

kitchen dining-room bar

smoking section kitchen fish section dining-roomcloakroom sauce section toilets meat section

waiter meat cook bartender wine waiter commishead waiter pastry cook fish cook cocktail waiter


18/53




C.2- Complete the organization chart with the names and job titles of the following restaurant

staff.

C.3.- Match the French job title to the English names.

1. chef de rang

2. garde manger

3. maitre dhtel

4. sous-chef

5. sommelier

6. commis

a) wine waiter

b) under-chef

c) salad chef/cook

d) under chef

e) head waiter

f) front waiter


19/53




C.4- Complete the diagram with the words in the box. Then practise saying the words.

C.5- Match the job titles to the duties.

a) The ................................................ takes orders from the guests.

b) The ................................................ serves the drinks to the tables.

c) The ................................................ prepares drinks and attends guest at the bar.

d) The ................................................ pours the wine for the guests.

e) The ................................................ prepares the bills.

f) The ................................................ servers the dishes to the tables.

g) The ................................................ prepares the vegetables.

h) The ................................................ prepares all the starters.

i) The ................................................ prepares the desserts.

j) The ................................................ prepares the fish dishes.

C.6- Look at the expressions which use the word work. Use them to complete the sentences.

a) Hotel receptionist have to ................................. Sometimes they are ............................... during the

day, and sometimes through the night.

b) In my company we .................................. We can start at any time between 8 and 10 in the morning.

c) Salesmen often ................................., starting early in the morning and finishing late at night.

d) I usually finish work at 5, but if I have to ................................., finishing at 7 or 8, I dont mind,

because I get paid more money.

e) Before getting this job I was ................................. for six months. It was boring and I had very little

money. Im glad that I am ................................. now.f) Im finding it very difficult to ................................. at the moment. I keep looking out of the window

and day dreaming.

chef pastry cook wine waiter waiter head waitercashier dining-room assistant fish cook bartender commis

head waiter dining-room assistant head chef salad cooksauce cook pastry cook meat cook waiter

work long hours work shifts work overtime work flexitimein work out of work at work get down to work


20/53




D- Language Study THE PRESENT SIMPLE TENSE

D.1. Choose the correct option.a) Lech and Rosa work / works at the Casablanca.b)Do / Does Peter work with them?

c) She doesnt live / lives in the city centre.

d) We dont / doesntarrive late.

e)Does / Do she like tea?

f) Mr. Grantspeak / speaks Polish.

g) This restaurant dont / doesnthave a private dining-room.

h) Do / Does Henry and Paula like Spanish food?

i) Sam dont / doesntgo out very much.

j) Do you drink / drinks alcohol?

D.2. Write complete sentences. Follow the example.

a) Diana / go / work / on foot. . b) We / have lessons / in the evening. . c) My sister / live / in the city centre. . d) He / not study / after lunch. . e) She / cook / dinner / every day. . f) He / not help / her. .

Language tip

The Present

Simple describes

things that happen

again and again or

things that never

change.John / get up / seven oclock.

John gets up at seven oclock.


21/53




D.3. Read the notes about Rosa and write full answers to thequestions.

a) Who does she work for?.

b) When does she start work?

.. c) When does she usually finish?

... d) Does she always come home at 5.00 p.m.?

... e) Where is the restaurant?

... f) How does she get to work?

...

g) What does she do at work?...

D.4. Read the sentences and write down the questions they answer.

a) ..?No, I dont work in an office. I work in a hotel.

b) ...?Yes, I enjoy what I do very much.

c) ...? Yes, I live quite near the hotel.

d) ......?No, I dont drive to work, I take the bus.

e) ..?No, I dont take work home with me.

f) .....?Yes, I go out most evenings.

D.5- Choose the correct form of the Present Simple.

Jan work / works with Rosa and Sam at the Casablanca Restaurant.Do / Does he work with them in

the kitchen? No, he dont / doesntwork in the same section of the restaurant. Heserve / serves the

guests in the dining-room. Jan like / likes his job very much because he deal / deals with different

people every day. When Sam and Janfinish / finishes work in the afternoon, they dont / doesntgo

home. Theyplay / plays football with their friends in the park. What do / does you do after school?

D.6- Complete using the correct form of the Present Simple of the verbs in brackets.a) We usually ......................................... (have) dinner at 8 oclock.

b) Susie never ................................... ( not drive) the car to work. She ............................. (prefer) to walk.

c) Mary ......................................... (play) the piano every evening.

d) The shops ......................................... (open) at 9. oclock.

e) Danny ............................... (study) at a secondary school. He ............................ (not like) it very much.

f) He ......................................... (work) very hard so he is very tired at night.

g) The concert ......................................... (start) at 10.00 and ......................................... (finish) at 12.00.

h) ......................................... you ......................................... (live) in a house or in a flat.

i) They ......................................... (not speak) English fluently.

j) I .................................... (not go) to school by bus. I always ....................................(go) by train.

Name: Rosa

Job: Fish Cook

Working hours: 7.00 a.m. to 5.00 p.m.

(sometimes evenings)

Place of work: Casablanca Restaurant,

London.

Transport: bus, underground


22/53




E- Language StudyTHEREIS / THREARE

E.1. Sam shows Rosa the kitchen. Read their dialogue.

Sam: So, what do you think of the restaurant, Rosa?

Rosa:Well, its very nice, but Id like to see the kitchen.Sam: Come with me, then. Louis, Karl, let me introduce you to Rosa.

Rosas the new cook. Shes in charge of the fish section.

Louis: Im Louis, the pastry cook, and Karl works with me in the pastry section.

Sam: Karls the commis. In the morning he helps me to bake rolls and croissants for breakfast and

then he prepares desserts. But he can help you at lunch time.

Rosa:Oh, great! And wheres the fish section?

Sam: Its over there, next to the vegetable section.

Rosa: Is there an oven and stove just for the fish cook?

Sam: Theres an oven here just for you but there isnt a stove. There are four stoves in the middleand you share them with the other cooks.

Rosa: OK, thats fine. It all looks great.

E.2- Say whether the sentences are true or false, then correct the false ones,

a) Rosa likes the restaurant. .............

.....................................................................................................................................................

b) Rosa is a fish cook. ..............

.....................................................................................................................................................c) Louis and Karl prepare rolls and croissants for dessert. .................

.....................................................................................................................................................

d) Louis can assist Rosa. ...............

.....................................................................................................................................................

e) Rosa shares an oven with the other cooks. ..............

.....................................................................................................................................................

E.3- Put the words in the box in the correct groups. Use a dictionary to help you, if necessary.

Jobs Sections in the kitchen Appliances Food and drinks

head chef freezer fish section rolls oven croissantsgrill pastry cook cook cocktails pastry section stove vegetable section fridge commis desserts deep-fryer


23/53




E.4-Complete the with there is/ there are. Then label the sections and appliances on the plan.

When you enter the Casablanca Restaurant, you can see the cloakroom on the right and then the bar. The

counter is on the left and the access to the dining-room is on your right. You pass the toilets on your way to the

dining-room. The gents is on the left and the ladies is on the right.

We are now in the dining-room. ..1

two doors: one to the kitchen and another to the private

dining-room. In the private dining-room ..2

a door to the kitchen, too.

We are now in the kitchen. The first thing you see on your right is the office. The storeroom is between the

office and the walk-in freezer. As we go along the first section, on your right is the meat section and next to it

3

the sauce section. The vegetable section, the fish section, the stoves and the oven are on

the left. Further on, 4the pastry section and

5an oven on the right.

The walk-in freezer is in the corner and the fridges are next to it. 6 more fridges and freezers

on the left and 7

the cold meat section.

E.5- Complete the description of the kitchen with there is / there are

.There are.. many things in this kitchen. On the left a stove next to the grill. On the right

of the grill .. a deep-fryer. The grill is between the stove and the deep-fryer. The fridge and

freezer are near the door. The freezer is under the fridge. .. croissants in the oven. .

a table in the middle of the kitchen. three things on the table.


24/53




F- Vocabulary Study THE WORKPLACE : APPLIANCES AND KITHCENWARE


25/53




F.1- Find the names of five appliances in the word puzzle.


26/53




F.2.In his bookJamies Thirty-minute Meals, Jamie Oliver lists the main utensils and appliancesneeded to prepare great food. Try to match the vocabulary to the items in the picture. Some will not be

found in the picture.

Source: adapted fromJamies 30 Minute Meals

1. Food processor

2. wooden chopping board

3. mixing bowl

4. Colander

5. Fine sieve

6. Pestle and mortar

7. Garlic crusher8. Liquidizer

9. Tongs

10. Kettle

11. Fish slice

12. Griddle pan

13. Wooden spoon

14. Non-stick ovenproof frying

pan

15. Ladle

16. Slotted spoon

17. Spatula

18. Potato masher

19. Speed-peeler

20. Box grater

21. Fine hand-held grater22. Saucepan with lid

23. Measuring jug

24. Scales

25. Measuring spoons

26. Roasting tray

27. Balloon whisk

28. Tin opener

29. Baking tray

30. Rolling pin

31. Pastry brush

32. Wire rack

33. Bottle opener

34. 12-hole shallow bun tin

35. Ice cream scoop

36. Tin foil37. Greaseproof paper

38. Clingfilm

39. Knives: chef's knife, paring

knife, bread knife

40. Plastic chopping boards


27/53




G- Vocabulary Study TABLEWARE

G.1. Match the tableware for lunch and dinnerwith the pictures.

G.2. Rearrange the letters to make names of tableware, then match them to the words in theboxes.

G.3. Complete the text with words from the box.

Theres a ...................................... (1) on the table.

The tablecloth is under the white paper.......................... (2). Theres only one place set and

there is one .................................. (3) on the table.

The ........................... (4) is on the left of the plate.

The ................................ (5) is on the right and the

..................................... (6) is behind the plate.

Theres a wine ............................... (7) to the right of

the spoon. To the left of the place setting there is a

.............................................. (8) and next to it a

................................... (9). An ............................. (10)

is next to the wine glass on the right. The

............................... (11) is on the table behind thespoon.

salt /pepper pot dinner plate ashtray fork napkin dessert spoon

knife slip cloth side plate soup spoon glass tablecloth soup bowl

plate ashtray fork napkin knife slip cloth

glass tablecloth saltcellar pepper pot / grinder spoon

elpat slags lwob hctol


28/53




G.4. Match the tableware for breakfastto the pictures.

G.5. Rearrange the letters and then match the words to the pictures.

G.6. Look at the traditional UK and the continental breakfast below. Match the names to thepictures.

teapot saucer sugar pot coffee pot tray milk jug

cup cereal bowl teaspoon dessert spoon

milk croissant coffee jam eggs pastries mushrooms tomato rollsfruit juice bacon cold meat grapefruit toast cereals tea sausages


29/53




G.7. Complete the crossword puzzle.

H- Language Study PREPOSITIONS OF PLACE

H.1- Match the prepositions to the pictures.

on in next to between under on the left of on the right of


30/53




H.2- Rosa and some friends went to the cinema. Write their names in the right place using theclues below.

== 33 RREESSEERRVVAATTIIOONNSS ==

A- TAKING RESERVATIONS

A.1. What information do you ask for when taking a reservation?

A.2- Jan answers the phone at the Casablanca. Read and check at the booking below. Correct anymistakes.

Jan: Good afternoon, Casablanca Restaurant. Can I help you?

Mr Russell:Id like to reserve a table, please.

Jan: Certainly, sir. For what day, please?

Mr Russell: For today.

Jan: OK, so thats the 7th

. And what time?

Mr Russell: Half seven, please.

Jan: And how many people?

Mr Russell: Just two.

Jan: Is that smoking or non smoking?

Mr Russell: Non-smoking.

Jan: OK, sir, thats no problem. And what name is it, please?

Mr Russell: Russell.

Jan: Could you spell that, please?

Mr Russell: Yes, its R-U-double S-E-double L.

Jan: Thank you. So, thats a table for two at seven-thirty this evening. Thank you very much,

Mr Russell. See you this evening.

Mr Russell: Thats great. Thanks. Bye.

Louis is in front of Rosa.

Rosa is on the left of Mary

John is between Mary and

Carol.Carol is behind Laura.

Laura is on the right of Charles.

Mary is behind Rita.


31/53




B- MAKING BOOKINGS

B.1.1. Look at the dialogue again. What does Jan say to get the following information?

a) name ................................................................ d) number of people...............................................

b) day ............................................................ e) smoking .............................................................

c) time ................................................................ f) spelling ...............................................................

B.1.2. Now find phrases Jan uses to:

g) answer the phone ................................................................................................................................

h) say OK in a formal way ....................................................................................................................

i) check the information .............................................................................................................................

C- Vocabulary Study CLOCK TIME

C.1. Draw the hands of the clocks.

Name: Mrs Brussell___________________________________

Date: 6 July___________________ Time: 6.30__________

Number of people: 3_______ Non / Smoking: Non-smoking_______________


32/53




C.2. Write the time

Its _________ Its ___________

______________ ______________

Its ___________

Its _________ Its ___________ _____________

______________ ______________

Its _________ Its ___________

______________ ______________

Its ___________

______________

C.3. Write the following times as numbers. Use the 24-hour clock.a) Its ten p.m. ...................... b) Its twenty to three in the morning. .....................

c) Its half past eleven in the evening. .................. d) Its five to four in the morning. ...................

e) Its a quarter past six in the morning. .................. f) Its ten past nine in the morning. .................

g) Its twenty-two minutes past eight in the evening. ....................

h) Its a quarter to one in the afternoon. ....................... i) Its twenty to two in the evening. .............

j) Its twenty-five to seven in the morning. ......................

D- Vocabulary Study DAYS, MONTHS AND SEASONS

D.1. Put the parts of the text in the correct order.


33/53




D.2. Complete the diagram.

E- Language Study PREPOSITIONS OF TIME

EE..11.. CC

hh

oo

oo

ssee

tthh

ee

bb

ee

sstt

oo

pp

ttiioo

nn

ttoo

ccoo

mm

pp

llee

ttee

tthh

ee

ccoo

nn

vv

ee

rrssaa

ttiioo

nn

.

.

Waiter: Good afternoon. Le Flaubert. Can I help you? / How are you?1

Mr Winters:Yes, Id like to book a table.

Waiter: Certainly, sir. When for? / What for?2

Mr Winters: Tuesday.

Waiter: What time is it? / What time, please?3

Mr Winters: At 9 p.m.

Waiter: For how many people? / Who will come?4

Mr Winters: A table for four, please.

Waiter: What is his name? / What name, please?5

Mr Winters: Mr Winters.

Waiter: Can you tell me the letters? / Could you spell that for me, please?6

Mr Winters: Of course. W-I-N-T-E-R-S.

Waiter: Excellent. So thats / I will say everything again7: a table for four at nine oclock on

Tuesday. Thank you, Mr Winters.

Mr Winters: Thank you. See you on Tuesday. Goodbye.


34/53




E.1. Look at the prepositions in these sentences.

a) Traditional English breakfast available f rom7to 10 a.m.

b) Special prices for Christmas banquets in December.

c) Closedin winter.

d) A table for two atseven oclock this evening.

e) Im sorry but the restaurant closes in the evening.

f) All right, so thats a table for two on Saturday.

E.2. Now match the sentences with these rules.

E.3. Complete the text with the correct prepositions. You can use the same preposition morethan once.

E.4. Complete with the correct preposition.

aa)) IImm aaffrraaiidd tthhee rreessttaauurraanntt iiss cclloosseedd ........................ MMoonnddaayyss..

bb)) TThhee tteerrrraaccee iiss oonnllyy ooppeenn .................. ssuummmmeerr..

cc)) WWeerree ooppeenn .................. sseevveenn oocclloocckk.............. oonnee oocclloocckk..

dd)) SShhee ssttaarrttss wwoorrkk................ aabboouutt tthhrreeee oocclloocckk..ee)) WWhhaatt ttiimmee iiss tthhee rreesseerrvvaattiioonn ..........................,, ssiirr??

in at on from to


35/53




F TAKING RESERVATIONS

F.1. Work in pairs. Follow the instructions below and write a dialogue .Practise your dialogue and then read it to the class.


36/53




IIIIIIWWoorrkkiinngg aass aa cchheeff

1. Read the following text.

2. Who / What do these words refer to?

a) us (l.1). e) it (l.13)..

b) which (l.7).. f) here (l.18).

c) we (l.11). g) you (l.19)..

d) our(l.13)


37/53




A- Language Study PRESENT CONTINUOUS TENSE

Were all doing little bits of everything really, but at the moment Im running the pastry section.

Time expressions: now, at the moment, at present ,these days, (tomorrow, this week/this month, in a

week)

A.1.Look at the pictures and describe what the people in the office are doing.

use the verbs: write, answer, have, send, talk

use the expressions: a letter, an e-mail, a client, a meeting, the phone


38/53




A.2.Complete the following telephone conversation with the present continuous of the verbs in

brackets.

A.3. Fill in the gaps using the correct form of the verb in brackets present simple or presentcontinuous.

a) Alex __________________ (to wear) a new shirt today

b) We ___________________ (to watch) TV in the evenings.c) My grandmother ________________ (to go) for a walk every morning.

d) Its twelve oclock now. Mark and Sue ________________ (to have) their lunch.

e) Laura _________________ (to talk) to her friend now.

f) Mary usually ______________ (to wear) jeans, but today she _______________ (to wear) a skirt.

g) She often ________________ (to spend) her pocket-money on clothes.

h) The girls __________________ (not study), they _________________ (to play) computer games in

their bedroom now.

i) Alice usually ________________ (to ride) her horse when the weather is fine. Now the sun

____________________ (to shine) but Alice _________________ (not to ride) her horse because shes

got a headache.

j) Brian usually _______________ (to do) his homework when he ______________ (to come) home from

school at 4 oclock. Its now 5 oclock and he ________________ (not to do) his homework; he

__________________ (to watch) a football match on TV.

k) Mrs. Blackwell is generally a quit woman. She _________________ (not to talk) much but now she

___________________ (to ask) Mr Thomson lots of questions about their new house.

A.4. Ask question for these answers. Pay attention to the verb tense.a) ____________________________________________________ ? Mary is reading a book.

b) ____________________________________________________ ? They live in England.

c) ____________________________________________________ ? Yes, they are playing chess.

d) ____________________________________________________ ? She goes to school on foot.

e) ____________________________________________________ ? No, I am not hiding from my friend.

f) ____________________________________________________ ? Philip is my brother.

g) ____________________________________________________ ? We are studying at home.

h) ____________________________________________________ ? That is my pencil case.

i) ____________________________________________________ ? You are waiting for the bus.

j) ____________________________________________________ ? Yes, she likes listening to music.


39/53




IIVVWWoorrkkiinngg aass aa ppaassttrryycchheeff

1. Read the following text.

2.Who / What do these words refer to?

a) me (l.1). d) you (l.10)..

b) It (l.2) .. e) it (l.15)..

c) they (l.5) .. f) I (l.18)..

3. Find in the text synonyms for the following words/expressions.

a) easy .

b) mix .

c) base

d) lastly ..

e) store at low temperature ..

4. Answer the questions.

5

10

15


40/53




A- Vocabulary Study DESSERTS

A.1. Read the dialogue again and complete the recipe for tiramisu.

A.2. Match the word in the box to the picture. Then practise saying the words.

A.3. Match the desserts in the box to the definitions.

crme caramel sorbet mousse ice cream cake cookies/biscuits yoghurt

milk shake apple pie pancake/crpe trifle jelly cheese fruit salad brownie


41/53




A.4. Match the desserts to the description.

A.5. Read the sentences and decide which desserts the following people had.

B- Language Study PAST SIMPLE TENSE

PAST SIMPLE

FORM

Affirmative

She went to a job interviewyesterday.(irregular verb)

He started as a bellboy.(regular verb)

Negative

She didn't go to the jobinterview yesterday.(irregular verb)

He didntstart as a bellboy.(regular verb)

Interrogative

Did she go to the job interviewyesterday?(irregular verb)

Did he start as a bellboy?.(regular verb)

USE

The past simple is used:

for which happened in the past and are now finished:e.g. She bought a new flat last week.

for regular or habitual actions in the past:e.g. He played football when he was young.

in conditional sentences for something that you think is unlikely to happen:e.g. If she met John, she would ask him what to do.

for reporting what someone said:e.g. He said he knew her phone number.

Timeexpress

Yesterday, last week/ month/year, two days ago, in the 18th century, in 1998, from 1999 to2001, when


42/53




B.1. Susan, who is Rosas friend, spent her holidays in London and this is the postcard she senthim. Put the verbs in brackets in thepast simple.

Dear Rosa,I a).... (arrive) in London two days ago. The weather b)..... (not be) very warm but I

c)..... (walk) along the streets andd)..... (do) some shopping. I also e)..... (visit) some

interesting places. When I f).... (get) tired, Ig ).... (go) to a pub. Ih).... (have) a

drink andi )..... (meet) some nice people there. One of them j ).....(be) French, so, as Ik).

(can) speak French, IL ).... (ask) him about the best places to see in Paris. He m)..... (tell) me

where In )..... (can) find the cheapest restaurants and shops.

Thats all for now.

Love,

Susan

B.2.Ask questions for Susans answers.a) ...................................................................................................................... ?

I returned from Europe yesterday.b) ...................................................................................................................... ?

I saw many places of interest in London.

c) ...................................................................................................................... ?

I stayed at a hostel because its cheaper.

d) ...................................................................................................................... ?

No, the weather wasnt very hot.

e) ...................................................................................................................... ?

Yes, I enjoyed this trip very much.

B.3. What did Susan do last summer? Use the words to write complete sentences. Supply themissing words.a) arrive / beautiful city / Sunday afternoon ...................................................................

b) play / handball / Monday morning ............................................................................

c) go / beach / all day / Tuesday ....................................................................................

d) watch TV / Tuesday evening ......................................................................................

e) shop for presents / friends / Wednesday afternoon ....................................................

B.4. Make the sentences negative.

a) There was a big supermarket at the corner. ...............................................................

b) She swam in the sea in the summer. ..........................................................................

c) We got up late last Sunday. .......................................................................................

d) I took the dog for a walk yesterday afternoon. ..........................................................

B.5. Ask the questions for these answers.

a) ......................................................................................................................?

The bus left at 9.00 a.m.

b) ......................................................................................................................?

I ate a bowl of soup for dinner.

c) .....................................................................................................................?My brother woke up at 10.00 a.m.


43/53




IIVVTThheeCCooookkiinnggWWoorrllddaa MMuullttiiccuullttuurraallWWoorrlldd

God sends the food but the Devil sends the cooks

1. Match elements from columns A and B so as to get six sentences corresponding to the

meaning of the text.

A B

1. Television and newspapers have been

helping the cooks

a) is not the quality of its ingredients.

2. British people are attracted to foreign

restaurants

b) dont go to a British restaurant.

3. Tourists dont feel very enthusiastic c) to the improvement of British food.

4. Immigrants have also contributed d) because their food is tasty and generally cheaper.

5. The problem with British food e) in the preparation of more imaginative dishes.

6. If you want tasty food e) about British food.


44/53




A- Vocabulary Study CONNECTORS

Showing Additi on Showing Resul t Showing Oppositi on Showing Purpose Showing Examples

AndAlso

In addition

Besides that

Furthermore

Moreover

Another reason

What is more

Not only that

On top of that

Too

As well asNot only but also

Additionally

On other words

SoConsequently

Hence

Then

Therefore

Thus

As a result

For this / that reason

Accordingly

Because of this

Since

The resultAnd

Thats why

Otherwise

ButOn the contrary

Yet

However

Nevertheless

On the other hand

In contrast

Conversely

Otherwise

Although

While

In spite ofDespite this / that

Nonetheless

Instead

Still

ToIn order to

So as to

So that

The purpose / the

objective

For exampleFor instance

Such as

On example of

This / that is

As an illustration

Take the case

E.g.

As a matter of fact

In fact

Showing Similari ty Showing Summary

Showing

Chronological

Sequence

Showing EmphasisShowing

Reinforcement

And likewise

In the same way

Similarly

In like manner

Equally important

In conclusion

To summarize

To conclude

First

Second

Third

Then

Next later

Indeed

In other words

In fact

This / that is

Not only but

Also

Above all

Above almost

important

Showing TimeShowing Physical

RelationshipsShowing Al ternative Showing Clearly

After

Afterwards

As

Before

Ago

Eventually

When

Once

Since

Still

Yet

While

Until

Meanwhile

Next

Now

Then

Soon

Finally

Around

Near

Next to

Beside

On top of

Above

In front of

Behind

Under

Beneath

On the right / left

Alternative

On the other hand

Or rather

Or again

Better still

Worse still

Instead

Another possibility

Obviously

Plainly

Certainly

Undoubtedly

Without doubt

Indeed

Of course

Unquestionably


45/53




A.2. Join these sentences by means of the correct conjunction. Sometimes it is possible to usedifferent conjunctions in the same sentence!

Example: Tara wanted to write a letter. She wanted to write a postcard too.

Tara wanted to write a letter and a postcard.

Tara wanted to write not only a letter but also a postcard.

Tara wanted to write both a letter and a postcard.

1. Tara loved Simon. She loved Mandy too.

___________________________________________________________________________________

___________________________________________________________________________________

___________________________________________________________________________________

2. The cottage was OK. It is not old. It is not modern either.

___________________________________________________________________________________

___________________________________________________________________________________3. Mandy was livelier. She loved swimming. She didnt like fishing at all.

___________________________________________________________________________________

A.3. Fill in the blanks with the connectors in the box.

1. You wont be allowed into a pub in Britain _________________ you are 16 years old.

2. He behaved _______________ he was the owner of the pub, but he was just a customer.3. ____________ the landlord shouted Time, gentlemen, please, everybody had ordered their last drink.

4. _________________ you are 18, youre allowed the order an alcoholic drink.

5. ________________ we were having a snack in the local pub, somebody shouted Fire.

6. ________________ he had left the pub, he called a taxi to drive him home.

7. ________________ I think pubs must be very comfortable, I prefer outdoor cafs.

8. We called the waiter ________________ we had decided what to eat.

9. Sarah has a mobile phone ____________ she turns it off before her lessons.

10. I have bought a new mobile phone _____________ I can call you at any time.

11.Some schools dont allow students to bring mobile ________________ they disturb classes.

12.He is working and _________________ that he stopped getting his allowance.

A.4. Join the sentences using the connector give. Make all the necessary changes.

1. Dr. Gossop is rather reassuring. Many parents still feel upset. (although)

________________________________________________________________________

2. You can dye your hair pink. You dont ask me for money. (as long as)

________________________________________________________________________

3. Parents dont bother about their childrens problems. Children wear funny clothes just to call their

parents attention. (however)

___________________________________________________________________________________

but as soon as if while because unless after before though so because of as if


46/53




4. You must stop shaving your hair. I refuse to go out with you. (unless)

________________________________________________________________________

5. Punks used to terrify people. They walked along Kings Road. (when)

________________________________________________________________________

6.

My son joined the Mohicans. Im not worried. Its all part of his growing up (as)________________________________________________________________________

7. Mr. Harvey likes reading. He likes listening to classical music. (and / too).

________________________________________________________________________

B- INTERNATIONAL RESTAURANTS

B.1. Read the article below about the Benihana restaurant answer the questions.


47/53




B.2. Complete the dialogue with these sentences.


48/53




B.3. Match the pictures with the dishes in the box.

C- Language Study POSITION AND ORDER OF ADJECTIVES

C.1. Write the adjectives in the box under the correct headings.

opinion size age shape colour origin material purpose

C.2. Put the adjectives in brackets into their usual order.

a) (long / brown / beautiful) hair .................................................................................................

b) (swiss / expensive / sports) watch ..........................................................................................

c) (white / small / paper) tissues .................................................................................................

d) (tight / trendy / black) trousers ................................................................................................

e) (sports / fast / Italian) car ........................................................................................................

f) (expensive / gold / round) earrings .........................................................................................

American ancient brownish cotton delicious enormous glass greyinteresting old oval recent round rubber shopping short

small Indian southern sports white writing sweet flat plastic

chicken * salad * pizza* grilled vegetables *

onion soup * steamed rice* mushrooms * king prawns


49/53




RReeaaddiinngg aanndd LLeeaarrnniinngg

A.1. Here is a list of attitudes and personality traits which are important in certain jobs orpositions in the field of catering. Read it carefully.


50/53




A.2. Read the following text and make use of the strategies outlined previously to answer thequestions below.


51/53




B.1. Look at the title of this American article. Can you guess what the article is about? Now readand check if you were correct.


52/53




B.2. Find out the function of this article.

B.3. Answer the following multiple-choice questions, choosing the answer that expresses mostaccurately what is suggested by the article.

C. Ten rules to remember to be successful in the catering business.


53/53


D. Food safety is an important issue. Researchers, agriculture producers, food processors, and foodservice providers should always work hard to reduce food safety risks. Test your food safety

knowledge. Choose the alternative you think is correct.

12 13 Int.l.ing.Apl.tour. Gpc b (Pa) (2)

Documents

Transcript of 12 13 Int.l.ing.Apl.tour. Gpc b (Pa) (2)