Post on 28-Feb-2021
IKM Lab Skill Gigi
Indeks Kepuasan Masyarakat
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 18 21.2 21.2 21.2
Bagus 53 62.4 62.4 83.5
Sangat bagus 14 16.5 16.5 100.0
Total 85 100.0 100.0
Kemudahan prosedur pelayanan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 30 35.3 35.7 36.9
Bagus 38 44.7 45.2 82.1
Sangat bagus 15 17.6 17.9 100.0
Total 84 98.8 100.0
Missing System 1 1.2
Total 85 100.0
Kejelasan informasi dan kesesuaian persyaratan pelayanan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 3 3.5 3.6 3.6
Cukup 34 40.0 40.5 44.0
Bagus 41 48.2 48.8 92.9
Sangat bagus 6 7.1 7.1 100.0
Total 84 98.8 100.0
Missing System 1 1.2
Total 85 100.0
Kedisiplinan dosen
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 2 2.4 2.4 2.4
Cukup 22 25.9 25.9 28.2
Bagus 44 51.8 51.8 80.0
Sangat bagus 17 20.0 20.0 100.0
Total 85 100.0 100.0
Kedisiplinan laboran/asisten
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 18 21.2 21.2 22.4
Bagus 45 52.9 52.9 75.3
Sangat bagus 21 24.7 24.7 100.0
Total 85 100.0 100.0
Kedisiplinan tenaga administrasi
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 25 29.4 29.4 29.4
Bagus 42 49.4 49.4 78.8
Sangat bagus 18 21.2 21.2 100.0
Total 85 100.0 100.0
Tanggungjawab Dosen
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 19 22.4 22.4 23.5
Bagus 49 57.6 57.6 81.2
Sangat bagus 16 18.8 18.8 100.0
Total 85 100.0 100.0
Tanggungjawab laboran/asisten
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 19 22.4 22.4 22.4
Bagus 44 51.8 51.8 74.1
Sangat bagus 22 25.9 25.9 100.0
Total 85 100.0 100.0
Tanggungjawab tenaga administrasi
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 18 21.2 21.2 21.2
Bagus 45 52.9 52.9 74.1
Sangat bagus 22 25.9 25.9 100.0
Total 85 100.0 100.0
Kemampuan dosen
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 12 14.1 14.1 14.1
Bagus 38 44.7 44.7 58.8
Sangat bagus 35 41.2 41.2 100.0
Total 85 100.0 100.0
Kemampuan laboran/asisten
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 14 16.5 16.5 16.5
Bagus 45 52.9 52.9 69.4
Sangat bagus 26 30.6 30.6 100.0
Total 85 100.0 100.0
Kemampuan tenaga administrasi
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 15 17.6 17.6 17.6
Bagus 46 54.1 54.1 71.8
Sangat bagus 24 28.2 28.2 100.0
Total 85 100.0 100.0
Kecepatan pelayanan dosen
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 2 2.4 2.4 2.4
Cukup 31 36.5 36.5 38.8
Bagus 44 51.8 51.8 90.6
Sangat bagus 8 9.4 9.4 100.0
Total 85 100.0 100.0
Kecepatan pelayanan laboran/asisten
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 24 28.2 28.2 29.4
Bagus 52 61.2 61.2 90.6
Sangat bagus 8 9.4 9.4 100.0
Total 85 100.0 100.0
Kecepatan pelayanan tenaga administrasi
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 2 2.4 2.4 2.4
Cukup 23 27.1 27.1 29.4
Bagus 55 64.7 64.7 94.1
Sangat bagus 5 5.9 5.9 100.0
Total 85 100.0 100.0
Kesopanan dan keramahan dosen
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 16 18.8 18.8 20.0
Bagus 49 57.6 57.6 77.6
Sangat bagus 19 22.4 22.4 100.0
Total 85 100.0 100.0
Kesopanan dan keramahan laboran/asisten
Frequency Percent Valid Percent Cumulative
Percent
Valid
Kurang 1 1.2 1.2 1.2
Cukup 13 15.3 15.3 16.5
Bagus 51 60.0 60.0 76.5
Sangat bagus 20 23.5 23.5 100.0
Total 85 100.0 100.0
Kesopanan dan keramahan tenaga kependidikan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Cukup 17 20.0 20.0 20.0
Bagus 47 55.3 55.3 75.3
Sangat bagus 21 24.7 24.7 100.0
Total 85 100.0 100.0
Kesesuaian antara biaya yang dibayarkan dengan biaya yang ditetapkan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Sangat kurang 2 2.4 2.4 2.4
Kurang 15 17.6 17.6 20.0
Cukup 38 44.7 44.7 64.7
Bagus 27 31.8 31.8 96.5
Sangat bagus 3 3.5 3.5 100.0
Total 85 100.0 100.0
Ketepatan pelaksanaan terhadap jadwal pelayanan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Sangat kurang 2 2.4 2.4 2.4
Kurang 13 15.3 15.3 17.6
Cukup 35 41.2 41.2 58.8
Bagus 30 35.3 35.3 94.1
Sangat bagus 5 5.9 5.9 100.0
Total 85 100.0 100.0
Kenyamanan di unit pelayanan
Frequency Percent Valid Percent Cumulative
Percent
Valid
Sangat kurang 1 1.2 1.2 1.2
Kurang 20 23.5 23.5 24.7
Cukup 32 37.6 37.6 62.4
Bagus 26 30.6 30.6 92.9
Sangat bagus 6 7.1 7.1 100.0
Total 85 100.0 100.0
Kecukupan sarana prasarana
Frequency Percent Valid Percent Cumulative
Percent
Valid
Sangat kurang 4 4.7 4.7 4.7
Kurang 22 25.9 25.9 30.6
Cukup 34 40.0 40.0 70.6
Bagus 22 25.9 25.9 96.5
Sangat bagus 3 3.5 3.5 100.0
Total 85 100.0 100.0