Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 2 -
Hospitality Solutions
This document has been prepared by MICROS-Fidelio GmbH and is available to a select
group of individuals for informational purposes. This is a confidential document that contains concepts, methods and other proprietary information. Readers are to treat the
information herein as confidential.
Information in this document is subject to change without notice.
MICROS-Fidelio GmbH makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a
particular purpose.
MICROS-Fidelio GmbH shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
Copyright © 2012 MICROS-Fidelio GmbH. All Rights Reserved. No part of this publication
may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express prior written consent of the publisher.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 3 -
Hospitality Solutions
Document Change History
Version Date Change
Version 8.6.1.0 11th October 2006 Feature officially released
Version 8.8.3.0 February 2010 Updated latest features, such
as graphical table plan,
availability enhancements, CCM, Quick Profiles, Table
Search
Version 8.8.4.1 November 2010 Added Restaurant Availability
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 4 -
Hospitality Solutions
Table of Contents Table Reservation ............................................................................................... 5
Feature Availability ............................................................................................ 5
Setup .................................................................................................................. 5
Miscellaneous->License->Sub license ................................................................... 5 Global Settings->Generic4 tab............................................................................. 5 Users->User Definition->Rights->Configuration ..................................................... 7 Configuration->CRM->Attribute Categories ........................................................... 8 Configuration->Table Reservations->Configure Time Intervals ................................. 9 Configuration->Table Reservations->Restaurants ................................................. 10 Configuration->Table Reservations->Restaurant Closed Time ................................ 13 Configuration->Table Reservations->Tables ........................................................ 14
Table Reservation Drop- Down Menu ................................................................ 15
Reservation Search .......................................................................................... 15 Edit a table reservation .................................................................................... 16 Table Search ................................................................................................... 17 Availability ..................................................................................................... 19 Day Messages ................................................................................................. 19 Restaurant Plan ............................................................................................... 20 Restaurant Availability...................................................................................... 21 Edit Profile ...................................................................................................... 23
Reservations..................................................................................................... 23
Edit Reservation .............................................................................................. 23 Options .......................................................................................................... 23 Table Reservation Series .................................................................................. 24
Suite8 home page ............................................................................................. 27
Configuring defaults ......................................................................................... 27 Parameters for table reservation in the file global.asax ......................................... 27 Suite8 home page ........................................................................................... 27
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 5 -
Hospitality Solutions
Table Reservation The Table Reservation System allows configuration of all locations of the property where
guests can reserve tables, such as restaurants, bars and lounges. Configuration includes setting up opening hours for the restaurants, table definition with available seats
(minimum and maximum number of guests per table) as well as configuring setup and stay times. Once configuration is done, table reservations can be completed from the
drop down menu Table Reservation or from the Reservation Options menu by users with corresponding user rights. It is also possible to assign preferred restaurants and
tables to customer profiles. Since Suite8 Version 8.9.0.0 the table reservations can also
be completed via Suite8 home page with an active license for Suite8 home page. When activating the flag: Don't use Table Reservation captions under Global
Setting->Generic 4 tab, the table reservation system can be used for resource reservations, such as parking lots or other service the property might offer.
Table reservation is subject to the license code Table Reservations. The drop down
menu and configuration options will then be called Resource Reservation.
Feature Availability This feature is only available in the Professional Edition and is fully released with Version
8.6.1.0. It has been enhanced since with many new features. Table reservation functionality is controlled by the license Table Reservations.
Setup
Miscellaneous->License->Sub license Enter a valid license code for Table Reservations.
Global Settings->Generic4 tab This option is used to define defaults for the table reservation drop down menu, such as default reservation color for the table reservation and default color for day messages
display.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 6 -
Hospitality Solutions
Field Definition
Default reservation color Defines the default color, table
reservations or resource reservations are displayed on the availability and restaurant
plan
Day message color Defines the color for day messages
Snap to This option defines the default time intervals when creating a reservation from
the table reservations or resource reservations availability dialog boxes. For
example if snap to is set to 15 minutes when creating a new reservation from the
availability grid by selecting a time range
in the middle of the field 12.00 and dragging it to the end of 13.00, the
proposed start time for the new table reservation is 12.15. The time interval is
configured under Configuration->Table Reservation->Configure Time
Intervals. All defined time intervals marked as ‘snap interval’, are available for
selection.
Default Confirmation The default confirmation defines the default template used for confirmation
letters. This template is used as well when
sending a confirmation for table reservation via Suite8 home page.
Use as resource reservation Defines if the Table Reservation System is
used for Resource Reservations. The menu options for Table Reservation will then
be called Resource Reservation. Resources are services the property offers
to their guests such as sun beds or parking lots which can be configured and
administered the same way as Table Reservations.
Table number is mandatory If activated, it is mandatory to allocate a
table number when making a table reservation.
Reservations are shareable by default Defines if the shareable option is selected
by default when creating a new table reservation.
Profiles are optional Defines if it is mandatory to link a profile
to the table reservation or not
Use Quick Profiles Defines if table reservations can be made without creating a profile in Suite8, but
using a quick profile instead. When entering a table reservation with this flag
activated, only the first name, last name
and telephone number need to be entered on quick profiles and the profile is not
stored in Suite8 under Customer Profiles.
Reverse Axes on Availability Screen Defines the layout of the axes on the availability dialog boxes, by default the
table numbers/resources are displayed on
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 7 -
Hospitality Solutions
the vertical axis and the time on the horizontal axis. If this option is selected
then the Reverse Axes check box on the
availability is selected by default when opening the availability screen and the
axes are reversed.
Users->User Definition->Rights->Configuration Assign rights for table reservation to all users who should be able to book and view table reservations under Users->User Definition->Rights->Table Reservations. The
following rights are available:
Assign the right Table reservations under Configuration to users who should be able
to access and change Table Reservation configuration.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 8 -
Hospitality Solutions
Configuration->CRM->Attribute Categories Define Attribute Categories for Table Reservations:
The corresponding attributes are defined under Configuration->CRM->Marketing Info->User defined. Attributes are used for example to assign smoking and non-
smoking tables. All attributes where Table reservation is selected on the attribute
category, are available on the table setup. The attributes are then assigned to the tables on the table definition.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 9 -
Hospitality Solutions
Configuration->Table Reservations->Configure Time Intervals This option is used for configuring the time intervals for the table or resource reservations. The time interval can be minutes, hours, days, weeks or month and each
time interval can be assigned to be used as snap interval. These are then available for selection under Global Settings->Generic4 tab->Table Reservation->Snap to. On
the Availability Grid and Restaurant Availability, View by time interval is available
allowing viewing the availability by the selected time interval.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 10 -
Hospitality Solutions
Configuration->Table Reservations->Restaurants Configure all locations where guests can reserve tables, such as Conference Rooms, Bar, Lobby and Restaurants under Configuration->Table Reservations->Restaurants
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 11 -
Hospitality Solutions
Select Web tab to define how the restaurant information should display on mobile devices and Suite8 home page:
The field Threshold defines the maximum number of seats which can be booked via Suite8 home page for the selected restaurant.
Select Pictures tab to link pictures for the display on Suite8 home page and mobile devices or on the advertisement ticker for Suite8 home page:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 12 -
Hospitality Solutions
Select the picture and press Edit button to define if the picture should be available on the Web:
Click Draw Plan button to draw a restaurant table plan:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 13 -
Hospitality Solutions
Define Restaurant Opening Times Define opening hours per restaurant under Configuration->Table Reservations->Restaurants Opening Times. On the opening times setup, the default start time for
the availability display is defined:
Configuration->Table Reservations->Restaurant Closed Time If the restaurant is closed for a specific period, the closed time is defined under this option:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 14 -
Hospitality Solutions
Configuration->Table Reservations->Tables Configure all available tables by restaurant under Configuration->Table Reservations->Tables and assign the corresponding attributes to the tables:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 15 -
Hospitality Solutions
Table Reservation Drop- Down Menu
Reservation Search Select this option to search for a specific table booking or to view all table reservations.
New table reservations can be entered and existing ones can be selected for editing,
cancellation, copying or printing. Tables can be assigned by pressing Show Assignment button, the left dialog box displays then available tables, when selecting Show All
Restaurants on the Assignment dialog box, tables from all restaurants are displayed, using drag and drop functionality allows assigning tables to reservations.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 16 -
Hospitality Solutions
Edit a table reservation When editing a table reservation, all information is displayed, on the bottom of the dialog box, the html info is available and the links on the html file can be used for editing for
example, profile, reservation or event:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 17 -
Hospitality Solutions
Table Search Select this option to open table search. Table search query includes search by All attributes, At least one attribute or Ignore Attributes and selecting the attributes
from a list box.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 18 -
Hospitality Solutions
New Reservation Select this option to enter a new table reservation, if a new reservation is made with an existing profile and reservation, the table reservation is also available from the profile or
reservation. If an event is linked, the table reservation is available when editing the event. The event dialog box can be opened from the Space Occupancy by pressing
Events button from the table reservation. If a table reservation is made without links to
a reservation or profile and no profile should be created in Suite8 the option Quick Profile allows entering Last, First Name and Phone number of the guest. Pressing Add
button links the information to the table reservation.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 19 -
Hospitality Solutions
Availability Select this option to view table availability by restaurant. By selecting a reservation or hours, the table reservation can be cancelled or a new reservation or new waitlist
reservation can be entered using the right mouse short cut menu. The default start time for the availability display is defined on the Restaurant opening times configuration.
Clicking on the Diary Icon next to the restaurant opens the diary of the selected
restaurant:
Select Show not assigned reservations to view not assigned reservations. Select Show Waitlist to view reservations on the waitlist. Drag & Drop functionality can
be used to move the table reservations.
Day Messages Select this option to enter Day messages, such as specials of the day, themes or special messages by restaurant, day messages are displayed on the availability screen and
restaurant plan. The color for the day message display is defined under Global Settings.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 20 -
Hospitality Solutions
Restaurant Plan Select this option to view the restaurant plan, assign reservation and view the availability at one glance:
The table setup can be changed by pressing Setup button. This is only available to users
with the user right Table Reservation under Configuration. When hovering with the
cursor over a table reservation, a box with information about the table reservation, such as Capacity, Occupancy, Available, Contact, Time, Service Info, Number of Adults and
Children is displayed.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 21 -
Hospitality Solutions
Restaurant Availability Select this option to view the availability for all restaurans:
Pressing the Loupe next to the restaurant name, opens the restaurants diary:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 22 -
Hospitality Solutions
Pressing the blue arrow next the restaurant opens the table availability dialog box:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 23 -
Hospitality Solutions
Customer Profiles
Edit Profile When editing customer profiles, restaurant and table preferences can be added:
When entering a reservation for the profile, the 1st preferred restaurant from the list will
be proposed on the reservation template.
Reservations
Edit Reservation If preferred restaurants and or tables have been entered, it is indicated on the edit
reservation screen with Pref Rooms, selecting this will open the Preferred Rooms/Categories/Tables and Restaurants dialog box.
Options Both Option menus: reservation navigator and edit reservation, allow creating new or
viewing attached table reservations:
Selecting Create New, opens the new table reservation dialog box.
Selecting Show Attached, opens the table reservation search dialog box.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 24 -
Hospitality Solutions
Table Reservation Series If the reservation is for more than one night, it is possible to create Table Reservations
for each day of the reservation, by selecting Table Reservation->Create New and then selecting Set dates or with the option View Attached by selecting New Series
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 25 -
Hospitality Solutions
CCM->Meeting Planner If CCM license is active, Restaurant Availability can be viewed from the Conference Diary
(F3) by pressing Rest. Avail. Button. Table Reservation is accessible when editing an event by pressing Table Res. Button, to show linked table reservations or creating a new
table reservation. On the Availability dialog box, unallocated CCM bookings are indicated as a total on the bottom.
If an event with the status ‚tentative' is linked to a table reservation, it is indicated with
diagonal lines on the table reservation availability and restaurant plan.
If a function room which is used in combination with table reservations, such as a restaurant or bar, is blocked via CCM, the function space is displayed as blocked on the
Restaurant Plan and Availability. The message: Attached function space is fully occupied is displayed when entering a new table reservation and pressing 'OK' button.
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 26 -
Hospitality Solutions
Miscellaneous->Reports The following Crystal reports are available:
FCR_PMS_4310_tableres1.rpt FCR_PMS_4311_tableres2.rpt
FCR_PMS_4312_Tablesres_inkl_Notes: The section role for these reports is Table Reservation List.
For printing the table card, the single reservation print is used, usually this is designed
according to the properties requirements. The section role for this is Table Reservation
Single Print. The following HTML reports are available:
Tablereservation_Status.htm The section role for this report is Table Reservation List.
The report details the table reservation status:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 27 -
Hospitality Solutions
Suite8 home page
Configuring defaults Defaults for Suite8 home page and table reservations are defined via the file
global.asax located in the V8 Client directory, created upon installation of Suite8 home
page and the maximum number of persons allowed for table reservations via Suite8 home page is defined in Suite8 under Configuration->Suite8 home page->Set Up.
Parameters for table reservation in the file global.asax
hotel.maxDaysFromTodayTabRes = 90; Defines the days in the future table reservations are allowed for. In this example 90 days from today.
hotel.sendTableReservationConfirmation = true; Defines if an email confirmation letter is send for the table reservation. The template defines under Global Settings-
>Generic4 tab, default confirmation is send. hotel.ShowTableReservations = true; // Defines if the tab: Show Table reservation
is available on Suite8 home page when selecting My Account page (default value is false)
hotel.daysOfTableReservationHistory = 60; //Defines the number of days to limit
table reservation history display to. The default is 30 days
Suite8 home page The table reservation is called via the TabResInquiry.aspx page. On a localhost
connection this is as follows: 'http://localhost/V8Client/TabResInquiry.aspx'. This
example is for a localhost connection. Properties have to replace ‘localhost’ with the address of their Web Site:
After selecting the conditions and restaurant, the register page is displayed. After registering, the review booking dialog is prompted:
Table Reservation, Version Number 8.9.3.1, November 2012
Hospitality Solutions
- 28 -
Hospitality Solutions
Additional notes can be entered in the Notes field, pressing Order button, submits the
table reservation and prompts the booking confirmation:
Selecting My Account shows future and history table reservations, if the flag:
hotel.ShowTableReservations is activated in the file global.asax.
MICROS-FIDELIO GmbH
Europadamm 2–6
41460 Neuss
Germany
Phone: +49-(0)2131-137 0
Fax: +49-(0)2131-137 777
www.micros-fidelio.eu
About MICROS-Fidelio Serving the hospitality and speciality retail industries, we are the
world’s leading developer of enterprise applications. Our global
presence and local support have helped us build a long list
of references – hotels, restaurants, conference centres, retail,
stadiums, theme parks, casinos and cruise ships. We maintain
an intense dialogue with colleagues throughout these industries.
The result is a wide range of integrated software, hardware and
business technology solutions and services. These help to optimise
your operation and increase profits by providing your guests with
a personalised service.
Find out more about what
MICROS-Fidelio can do for you For more information about our Suite8
please contact us at [email protected].
micros® and micros-fidelio® are registered trademarks of MICROS Systems, Inc. Certain product and company names appearing here may
be the trademarks or service marks owned and/or registered by third parties. All other product and brand names are the property of their
respective owners.
© Copyright 2012 MICROS Systems, Inc. All rights reserved.