Way Forward

Withdrawal States

Maharashtra

Existing Customers

All Existing Zing subs will be migrated to Dish

Migrated subs will continue to enjoy their current Zing pack.

They will be able to choose packs from Dish and Zing

Service will be provided by DCC/SF

All recent zing acquisitions (< 1 yr) will get product warranty on STB and VC

All new acquisitions will be directly categorized as Dish subs

Key Dates

17th MayTransition process begins

CC Service

New Offer Price

including installation

Field Service

New Pack Price

31st JulyTentative Acquisition sunset date

Remaining stock to be converted to Dish

AndDishtv acquisition offers to

apply

MAHARASHTRA Old Price New Price

SWAGAT_PACK_MAH 99 99

ANAND_MAH 249 269

UTSAV_MAH 349 369

Rs. 20 Price Increase100 Rs alacarte instead of Rs 80 needs to be taken with Swagat pack

Zing Price Rise

TAMIL NADUOld

PriceNew Price

VANAKKAM_TAMIL 99 99

ANANDHAM_TAMIL 220 240

KONDATTAM_TAMIL 350 370

TELUGU Old Price New Price

NAMASKARAM 99 99

SHUBHARAMBHAM 165 185

KRIDANGAM 199 219

UTSAWAM 349 369

Rs. 10Regional Alacarte Increase

Zing Price Rise

Change

Service

Brand Support

Price Increase

Key Date

10th MayTransition process begins

CC ServiceNew Offer

Price including installation

Field Service New Pack Price

Existing Customers

Zing will become a full service brand

All Zing subs will have access to 24 * 7 call centre support in local language

Service will be provided by DCC/SF

All recent zing acquisitions (< 1 yr) will get product warranty on STB and VC

All new acquisitions will get service and product warranty as Dish

• Zing 99 + Odia @ 149

• Zing 99 + Bangla @ 155

New Regional Pack

Packaging Change

ORISSA/WB Old Price New Price Channel Addition Channel Removal

SHUBHARAMBH 180 199NGC

Disney/Hungama & NickDiscovery

Pogo/CN & Discovery Kids

ANANDO 249 269

UTSAV 349 369

New Regional Pack for WB/Odisha (Also for Dishtv)

99 Pack+ Odia Regional @ 50 = Rs. 149 for Odisha

99 Pack+ Bangla Regional@ 56 = Rs. 155 For WB

Packaging Change

Rs. 10Regional Alacarte Increase

Old Price New Price

Malayala Lokam 40 50

Other 3 South Regional Packs

40 50

Hollywood Mania 40 50

Drama King 40 50

Bollywood Mania 40 50

Knowledge & Travel 40 50

FAQ’s

• Grace charge- Will be Rs. 25 same like DISHTV ( Only for migrated state subscriber, For non migrated

subscriber will remain same Rs. 21.)

•Home Channel- Migrated from 777 to 999(Pending)

•Dish online- DISH Online not available

•New Connection Offers- Prospective option will be open.

•Multi TV Connection & package-New MULTITV booking & conversion not available

•Modes of Payment- All Dishtv modes of payment will be available for Zing subscriber.

•Recharge and other Offers- All dishtv recharge offer will be open for Zing subscriber.

• Conversion offers- All conversion for SD-HD will be open for Zing subscriber(SD to SD+ is not

available) However once upgraded they will be treated as Dish HD sub and no longer as migrated

sub. Once upgraded, they cannot choose Zing packaging.” Once subscriber migrated into HD then he

won’t be able to choose Zing packs”.

• FTR Scenarios / Pay later- Pay later & retention will be open for Zing subscriber

• DNE- DNE & other payment Updation request can be forwarded for Zing subscriber.

• Payment Transfer- Payment transfer request can be forward for subscriber.

• DHL- DLR feedback and RMN Updation will be extended for Zing subscriber.

• Pick by channels product- Not available for Zing subscriber as of now.

• Package Upgrade & Downgrade- Package tool will show Zing & DISH both packages.

FAQ’s

States where Zing will become a full service brand

Zing subscriber will be able to get all service like DISH except DISH package. Following services will be available-

• Service Complaint

• All package change request

• Backend related request

• DISH recharge offer ( except few – check offer TnC)/Payment option will be open like DISH.

# Conversion offer not available

# New connection booking not available

# Above mentioned state subscriber will not be able to change their package into DISH package.

States where Zing will become a full service brand