Unlock Open Source Technology's Full Value - IBM
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Unlock Open Source Technology’s Full Value
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Support Partners Provide The Holistic Foothold Enterprises Need To Address Risk And Time Reduction Challenges
FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Open Source Has Gone Mainstream
Open source technologies are an important part of enterprise
technology strategies today. Our study found that 90%
of enterprises are using at least two types of open source
technologies. But open source is not without challenge, particularly
given evolving business demands and customer requirements.
When depending on a large variety of open source technologies,
there’s a strong need for enhanced support.
Traditionally, open source users have turned to peer-to-peer
communities and commercial editions for that support. Although
these support options help address best practices and real-
time problem solving for a single open source technology,
many challenges span multiple open source technologies. Most
enterprises require a more holistic support model, but our study
found that 53% of enterprises are not aware vendor support
services are available for open source technologies.
Key Findings
Fifty-five percent of enterprises are using five
or more types of open source software and
frameworks.
Enterprises need to unlock the full potential of
large-scale open source adoption with holistic
support models, but 53% aren’t even aware
vendor support services are available for open
source technologies.
Enterprises are using a combination of
community and commercial editions of open
source technologies in both development/test
and production.
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
UNLOCK OPEN SOURCE TECHNOLOGY’S FULL VALUE
Overview
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Open Source Technology Is Critical To Enterprises
Open source technology has gone mainstream. Today’s open
source users aren’t dabbling in open source for noncritical systems
or limiting themselves to a single technology. Our study found that
in the general market, 90% of enterprises are leveraging at least
two types of open source technologies, and 55% use five or more.
The top uses are cloud platform and infrastructure automation,
databases, and development platforms and container orchestration.
However, today’s open source users need help. Despite heavy
usage of open source technologies across enterprises, only 26%
consider themselves excellent users of open source technologies.
Excellent usage means there is companywide strategic usage
across a long list of software. The remaining 74% consider
themselves good, average, or below average. Improvement
requires support services to fill in skill and knowledge gaps.
“Which of the following classes of open source software tools/frameworks does your team use today?”
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
(Select all that apply)
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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90% of enterprises use two or more open source technologies
55% of enterprises use five or more open source technologies
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“Do you use the community or commercial editions for the open source technologies you are using today?”
Enterprises Use Both Community And Commercial Editions In Production And Testing
Open source users are not strangers to certain forms of support. Organizations have long leveraged
commercial versions of open source technologies; our survey respondents are taking full advantage of not
only community versions, but also more hardened, commercial versions. Our study found that usage is not
limited to development and test but instead extends to production. Usage of community and commercial
editions in both production and development and test enables enterprises to problem solve in real time,
use best practices right from the start, and bridge public and private cloud environments.
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
“Do you use the following open
source technologies in production,
development and testing, or both?”
Application frameworks
Application server
SCM tools
Application definition and image build
45%
45%
31%
28%
29%
27%
26%
26%
Both community and commercial editions
Both dev/test and production
57% of respondents leverage communities for open source support.
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Enterprises Struggle With Risk And Time Reduction Challenges
Since enterprise are leveraging many open source technologies,
their challenges exist beyond optimizing their usage for a single
technology. It spans their open source ecosystems. When
enterprises think holistically about their greatest open source
challenges, they find the following problems most severe: security
and compliance risks, interoperability, and the high cost of using
commercial licenses at scale.
Many of these challenges occur where projects intersect — not
struggles from a single technology. To solve for this, enterprises
may start to leverage partners that also bridge their open source
technologies rather than those that focus on one particular open
source support model.
“What support challenges do you face when using open source technologies?”
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
(Showing top three)
56%
51%
Higher cost of using commercial licenses at scale
High security and compliance risk
Interoperability challenges
52%
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Challeng
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“Where have peer-to-peer communities fallen short when leveraged as the only support options?”
Peer-To-Peer Communities Fail To Provide Holistic Support
Open source has been rooted in community-based support for a long time, and users still heavily leverage
them today. However, the use of open source technologies requires a more flexible, interoperable ecosystem
than ever before. Our study shows this requires time-sensitive solutions and identification of interoperability
and infrastructure issues.
Peer-to-peer communities fall short in providing holistic support that bridges open source technologies.
Vendor support partners offer more holistic support programs that accelerate development, improve
efficiencies, and reduce risks. However, our study found that more than half (53%) of enterprises are not
even aware vendor support services are available for open source technologies.
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
There is no real-time support
They cannot identify interoperability issues
Response times are too slow
They cannot identify infrastructure issues59%
55%
50%
46%
(Select all that apply)
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Challeng
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Achieve Desired Benefits From Open Source Technology
Enterprise respondents recognize the critical value open source
technology can provide once key challenges have been addressed.
The most important benefits enterprises are looking for mirror the
biggest challenges we saw earlier in the study.
Leveraging a support model that connects and integrates open
source technologies will provide enterprises the desired benefits of
improved security, better integration, and faster development.
“What would be the most valuable benefits of removing the challenges you listed earlier to getting the most value out of your open source technologies?”
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
(Select all that apply)
54%
47%
Improved interoperability
Lower security and compliance risk
48%
46%
Better integration with projects and open source technologies
Faster development
36% said keeping up with technology changes would be key to removing open source technology challenges.
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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“What open source support services would generate the most value for your organization?”
Enterprises Need Support To Unlock Their Open Source Technology To Its Fullest Potential
Open source technology can accelerate enterprises with their digital transformations by providing a
quickly developing innovation ecosystem filled with like-minded peers. But to successfully use open
source to win, serve, and delight customers, there’s a level of quality and performance that is expected.
Respondents identified key support needs: integration with other open source and enterprise software,
proactive notifications about patches or fixes, the ability to switch to less expensive community editions, and
improved security through vulnerability reporting. A specialist in a single open source category can achieve
some of these demands, but integrations and the ability to successfully meet performance expectations on
community editions are reserved for players that can support across complex software stacks.
Base: 263 open source decision makers from global enterprisesSource: A commissioned study conducted by Forrester Consulting on behalf of IBM, September 2019
Proactive notification of patches and fixes
Cost reduction by switching to community editions
Vulnerability reporting
Integration with other enterprise solutions and open source technologies 43%
40%
39%
37%
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Conclusion
Increasingly, enterprises need to accelerate development, improve
efficiencies, and validate and solve complex business cases.
Vendor support partners play a key role by providing real-time
problem solving and best practices and enabling enterprises to
bridge public and private cloud environments and remove/address
the complexity of supporting this growing open infrastructure.
However, 53% of enterprises are not even aware of dedicated
vendor support services for open source technologies.
The top driver for open source adoption is rapidly growing
innovation communities. Vendor support partners can fill in skill
and knowledge gaps offering rare expertise when internal skills
seem transient or difficult to maintain. Utilization of vendor support
partners to overcome optimization and innovation challenges will
help ensure enterprises are meeting the demands of their modern
business and customer requirements.
Project Director:Sarah Brinks, Market Impact Consultant
Contributing Research:Forrester’s infrastructure and operations research group
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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Methodology
This Opportunity Snapshot was commissioned by IBM. To create this profile, Forrester Consulting supplemented this research with custom survey questions asked of open source developers, decision makers, and managers. The custom survey began and was completed in September 2019.
Learn how to solve the challenges:http://ibm.biz/OSS-Solved
ABOUT FORRESTER CONSULTINGForrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. For more information, visit forrester.com/consulting.
© 2019, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®, Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies. For additional information, go to forrester.com. [E-44746]
Demographics
28% 500 to 999 employees
44% 1,000 to 4,999 employees
21% 5,000 to 19,999 employees
7% 20,000+ employees
29% Executive level
8% Vice president
63% Senior IT decision maker
28% North America
37% Europe
35% APAC
20% Technology
10% Retail
8% Telecommunications
62% Additional industries
GEOGRAPHY
INDUSTRY
COMPANY SIZE
TITLE
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FORRESTER OPPORTUNITY SNAPSHOT: A CUSTOM STUDY COMMISSIONED BY IBM | OCTOBER 2019
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