Talent Framework - Mercantile Bank

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JOB PROFILE. Developer: Enterprise Content Management

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1. POSITION DETAILS

Type of request New Roles (headcount budget)

Job Title Developer: Enterprise Content Management

Division Business Bank Technology

Department Information Technology

Direct Manager (title) System Owner: OnBase Enterprise Content Management

Location Sandton Head Office

2. PURPOSE STATEMENT

• To develop solutions in line with business requirements and to support and develop integrated solutions to workwith the Business Bank Enterprise Content Management solutions and line of business applications.

3. ORGANISATIONAL CHART

Head: Technology

System Owner: OnBase Enterprise Content Manager

Developer: Enterprise Content Management

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• Information Technology

• Risk and compliance

• Data Governance

This job holder is required to liaise with the following:

• ECM System Owner

• Internal project sponsors

• Other department subject matter experts

• Project and other relevant stakeholders

4. SUBORDINATES

The job holder has no reports:

5. ENVIRONMENT

5.1 External environment

The job holder liaises with:

• External vendors

• Parties for external facing projects

5.2 Internal environment

The operates within the following internal policies:

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6. KEY PERFORMANCE AREAS

6.1 Develop technical solutions within the Enterprise Content Management system (ECM) 6.2 Business Process Management / Workflow configurations 6.3 Document management 6.4 Stakeholder interaction and management

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7. KEY TASKS & ACCOUNTABILITIES

7.1 Develop meaningful solutions within the ECM environment including between ECM and other third party products (Line of Business Systems).

• Administer the ECM platform (OnBase) and resolve ad hoc systems issues.

• Liaise with the relevant stakeholders as soon as a problem is picked up in order to ensure that the issue isresolved.

• Responsible for reporting on all system failures as per the correct MBL reporting process

• Ensure that all developed solutions / fixes are fully tested before implementation.

• Maintain a close working relationship with the Business Systems Owner.

• Participating in Business Planning forums on new functionality and business priorities for Systems.

• While implementing a project, ensuring that Business Owners are updated on progress of the project

• Implement system changes and software upgrades following strict Change Control Procedures

• Attend change control meetings to ensure the MBL system changes do not negatively affect the OnBasesystem and vice versa.

• Raise and co-ordinate any OnBase related change control requirements.

• Manage technical projects effectively and efficiently

• Manage the implementation of changes in order to ensure the effective roll out of system updates after fulltesting has been performed.

• Comply with Software Development Lifecycle Principles (SDLC) and Agile approach to projects, includingthe Capitec Recipe.

• Responsible for complying with bank policies and procedures as well as with IT Change Managementprinciples

• Provide required performance and operational reports.

• Develop informative dashboards / reports for business monitoring.

• Develop SQL Queries (Reporting and troubleshooting)

• Develop solutions for use with XML / HTML Libraries and electronic forms

• Develop Web Services using REST API and SOAP Languages (Json XML Bodies)

• Develop Integrations via Scripting (Unity Scripts / C#/ VB.Net)

7.2 Business process / Workflow configurations

• Develop and implement workflow configurations and required integration with other systems.

• Design and implement process workflow configurations in line with business requirements and processes.

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• Document functional specifications and obtain business sign-off for implementation

• Assist in identifying new functionality required and obtain details from vendor regarding suggested softwaremodules.

• Manage the implementation of changes in order to ensure the effective roll out of new configurations afterfull testing has been performed.

• Revisit and Optimize existing Workflows on regular basis / as needed.

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7.3 Document management

• Implement and maintain electronic document management repository.

• Design and implement document repository and taxonomy in line with business ECM requirements andprocesses.

• Document functional specifications and obtain business sign-off for implementation

• Manage the implementation of changes in order to ensure the effective roll out of new configurations afterfull testing has been performed.

• Provide required performance and operational reports, as required.

7.4 Stakeholder interaction and management

• Work closely with business and the ECM team members to develop and deliver efficient and robustsolutions

• Report to business on the overall availability and stability of the infrastructure.

• Interface with all levels of management regarding queries and concerns about service delivery

• Work closely with Business Analysts and subject matter experts to design and develop solutions.

• Interact with other departments to ensure timeous resolution of all issues.

8. KNOWLEDGE, COMPETENCIES, SKILLS AND EXPERIENCE

8.1 QUALIFICATIONS

Minimum:

Qualification Type:

IN

Major:

OR

Major:

A relevant tertiary qualification

Information Technology - Computer Science

Choose an item.

If the qualification type or major you need to capture is not on the lists provided, please specify the details of the qualification below:

An IT related post matriculation qualification (certificate or diploma) is required as a minimum: C# / VB Script Certification Html ./ Java Script / XML coding skills SQL Query and relational Database relevant qualification

Ideal:

Qualification Type:

IN

Major:

OR

Major:

National Diploma Information Technology - Other

Choose an item.

If the qualification type or major you need to capture is not on the lists provided, please specify the details of the qualification below:

Any technical focussed diploma or degree may apply (BTech., Engineering, Information Technology. Microsoft Certified Developer (MCSD) C# / VB.Net OnBase Certified API Developer (OCAPI) OnBase Certified System Administrator OCSA) OnBase Certified Installer (OCI) OnBase Certified Workflow Engineer (OCWE) OnBase Certified Workview Engineer (OCWV)

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8.2 KNOWLEDGE

Minimum:

• Sound knowledge of business process enablement.

• Sound knowledge of electronic content management.

• Sound understanding of IT departmental procedures, including technical standards and process manuals

• General knowledge of hardware and networks

• Working knowledge of SQL databases.

• Microsoft Windows

• Amazon Web Services (AWS)

• IT Change Management principles (ITSM)

Ideal:

• Bank Policies and Procedures

• Distributed architectures and Web Application servers

• OnBase (implementation and configuration)

8.3 COMPETENCIES

Select from the competencies below: ESSENTIAL competencies (Max 8) and DESIRABLE (Max 4) competencies (Max 12 in total for Essential and Desirable)

Deciding and Initiating Action Essential Learning and Researching Desirable

Leading and Supervising Less Relevant Creating and Innovating Essential

Working with People Desirable Formulating Strategies and Concepts

Less Relevant

Adhering to Principles and Values Less Relevant Planning and Organising Essential

Relating and Networking Essential Delivering Results and Meeting Customer Expectations

Essential

Persuading and Influencing Essential Following Instructions and Procedures

Less Relevant

Presenting and Communicating Information

Essential Adapting and Responding to Change

Essential

Writing and Reporting Less Relevant Coping with Pressures and Setbacks

Less Relevant

Applying Expertise and Technology

Desirable Achieving Personal Work Goals and Objectives

Less Relevant

Analysing Desirable Entrepreneurial and Commercial Thinking

Less Relevant

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HOW TO APPLY

• Send a comprehensive CV to Siphamandla Mazibuko @ [email protected]• Indicate the position title in the subject line of the e-mail.

• Apply on or before 10 February 2021

8.4 SKILLS

Select the skills required for the role from the dropdowns below:

Skill 1 Problem solving skills

Skill 2 SQL skills

Skill 3 Analytical skills

Skill 4 Numerical Reasoning skills

Skill 5 Computer Literacy (Advanced MS Word, MS Excel, MS Outlook)

If the skill you need to capture is not on the lists provided, please complete the skill below:

Attention to detail.

8.5 EXPERIENCE

Minimum:

• 3-5yrs IT/Developer experience with at least 2yrs experience in ECM

• Workflow implementation and configuration, minimum 2 years

• Html ./ XML / Java Script (J Son) coding skills

• SQL Query and relational Database experience or relevant qualification

• Exposure to Web Development Toolkit

• Exposure to BI Toolsets & Reporting / Dashboard development

Ideal:

• Experience in a Banking Environment, minimum 2 years <Document information here>

• Developing in an MCSD Development Skills with 5 years

• Exposure and experience with a large scale ECM / Integration project.

9. ADDITIONAL INFORMATION

Select the additional information required for the role from the dropdowns below:

Additional Information 1 Clear criminal and credit record

Additional Information 2 Ability and willingness to work in an open plan environment

Additional Information 3 Willingness to work or be available overtime and / or weekends if required

Additional Information 4 A valid driver's license and own vehicle is preferred

Additional Information 5 Choose an item.

If the skill you need to capture is not on the lists provided, please complete the skill below:

Able, willing and has infrastructure to work remotely as required.

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mailto:[email protected]

Talent Framework - Mercantile Bank

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