Stepping Up to Make a Difference - CIBC

Stepping Up to Make a Difference

2002

Public Accountability Statement 2002

Dfference

Stepping Upto Make aDifference

TO VIEW THE ONLINE VERSION GO TO

http://www.cibc.com/pas

Chairman’s MessageCorporate Governance

CommunityCorporate donations

CIBC Youthvision™

Community supportEmployee as Ambassador

Employee initiativesCIBC Run for the Cure™

CIBC World Markets Children’s Miracle Day™

United Way and moreEmployer of choiceEmployment in CanadaTaxes in Canada – fiscal year 2002

The EnvironmentCorporate Environmental Management ProgramEnvironmental credit risk managementEnvironmentally responsible procurementFacilities and operations managementDonationsEmployee as Ambassador

Affordable Accessible BankingBranchesPresident’s Choice Financial™

ABMsSpecial needsAboriginal bankingCIBC Ombudsman

Support for Small BusinessThe future of small businessCIBC Small Business BankingNew initiatives in 2002AccreditationDonations and sponsorships

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At CIBC, innovation and

accountability are at the

heart of our core values –

and go beyond delivering

strong financial results to

our shareholders. This

includes being responsible

to our customers,

employees, and the

communities where we

operate. CIBC’s goal is to

make a positive difference

through our actions, from

employee volunteerism and

charitable contributions to

the products and services

that we provide.

John Hunkin, Chairman and Chief Executive Officer

At CIBC, accountability is one of our core

values – and it goes well beyond delivering

strong financial results to our shareholders.

It includes a responsibility to all of our

stakeholders – customers, employees and

communities, as well as shareholders.

CIBC employees pictured on front cover from top left, clockwise:

Robert Gioacchini, Annette Phillips, Clovis Metcalfe, Fanny Ali

CIBC employees pictured above: Hugh Bennet, Subangi Sivathasan

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CIBC chairman and chief executive officer John Hunkin at Commerce Court in Toronto.

At CIBC our mission is clear: To make a positive impacton the lives of Canadians by offering them superiorfinancial solutions, while playing a leading role in thesocial and economic growth of our communities.

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CHAIRMAN’S MESSAGE

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P U B L I C A C C O U N TA B I L I T Y S TAT E M E N T 2 0 0 2

Stepping Up

At CIBC, accountability is our commitment to make a differenceto all stakeholders – to deliver quality and value to customers,to earn the respect of our employees, to foster strong, healthycommunities, and to work diligently to exceed the expectationsof shareholders.

In 2002, CIBC stepped up its efforts to build a high-performance organization that

delivers sustainable, superior returns by creating long-term value for our customers

and shareholders, by instilling increased employee satisfaction, and strengthening

our commitment to the communities we serve.

As one of Canada’s leading corporations and as a good corporate citizen, our mis-

sion is clear: To make a positive impact on the lives of Canadians by offering them

superior financial solutions, while playing a leading role in the social and economic

growth of our communities.

Over the past several years, we have taken the initiative to strengthen our corpo-

rate governance system and enhance the policies and procedures that support our

ability to provide shareholders with financial and operational transparency.

Responsible stewardship of the environment is also an important priority. CIBC’s

longstanding environmental policy reflects our commitment to responsible conduct,

both to protect and conserve the environment and to safeguard the interests of

our stakeholders from environmental risk.

In 2002, CIBC became one of two Canadian banks listed on the Dow Jones

Sustainability World Index, which tracks the performance of 300 sustainability-

driven companies in 64 industry groups in 23 countries around the world.

Affordable Accessible Banking

Banking in the 21st century is changing. Today, our customers want more choice,

more convenience and the freedom to pick the delivery channel that works best

for them – going to a branch, visiting an ABM, picking up the telephone or clicking

a mouse.

Our customers also want a greater selection of affordable banking products and

services to meet their financial needs more effectively. We’ve responded by

In 2002, CIBC stepped up its efforts to build a high-performance organization thatdelivers sustainable, superiorreturns to its stakeholders.

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CHAIRMAN’S MESSAGE

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providing a wider choice of Smart Simple Solutions™ to allow customers to weigh

the options and pick the solution that is right for them.

Supporting Small Business

Small businesses across Canada make a vital contribution to this country’s eco-

nomic growth. In today’s economic environment, conditions for Canadian small

business growth have never been better. Entrepreneurs are taking the Canadian

economy forward and CIBC is behind them, supporting their growth in regional

and national markets, and helping them to establish themselves competitively on

the global stage.

CIBC Small Business Banking serves the interests of our small business customers

by developing and managing innovative banking products and services. In 2002,

CIBC introduced a broad range of initiatives and enhancements to better support

our small business customers – versatile solutions that will save them more time,

so that they can accomplish their goals more effectively.

Supporting Community and Employee Volunteer Activities

Community giving is at the heart of CIBC. Through the volunteer efforts of our

employees and corporate donations, CIBC contributes to Canadian communities

on a national, regional and local level.

Volunteer activities of CIBC employees are an important part of our contribution

to communities. Through our Employee as Ambassador Program, CIBC encourages

community spirit by donating to community organizations where employees

volunteer. We’re also proud to support their significant fundraising efforts, resulting

in millions of dollars for the CIBC Run for the Cure, the CIBC World Markets

Children’s Miracle Day and the United Way.

Stepping Up

CIBC is a strong and vibrant organization with core strengths – innovation, com-

mitment, accountability and resolve – that are evident as we step up to make a

difference to our stakeholders and to contribute in a meaningful way to the enrich-

ment of Canada’s communities.

J.S. HunkinChairman and Chief Executive Officer

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Leadership in corporate governance is a journey, not adestination. At CIBC, strong governance practices are thedefining feature of the Board of Directors and the under-lying philosophy of its directors, as well as management.Good governance requires constant review, continuousadjustment, proper structure and principled execution.

Recognizing the importance of these obligations forprotecting and enhancing shareholder value in the longterm, the board maintains an effective system of corpo-rate governance to accomplish these objectives.

Corporate Governance

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CORPORATE GOVERNANCE

Corporate Governance

CIBC(1) constantly monitors, reviews and evaluates its governancesystem, and takes the steps necessary to strengthen policies andpractices to make the board more effective and accountable for itsactivities. In the last 12 months, the CIBC Board of Directors has:

• Announced the separation of auditing and consulting work.

• Mandated that all non-auditing work be approved by the board’s Audit Committee.

• Instituted a CIBC-wide prohibition on the awarding of any information technol-

ogy or systems implementation projects to CIBC’s auditing firms, and

• Expensed stock options to provide greater financial transparency to investors.

In addition, the board also initiated an extensive review of the shareholders’ audi-

tors, including the practice of retaining two firms of auditors to express an opin-

ion on the bank’s consolidated financial statements.

As part of that review, the Audit Committee, independently of management but

with management’s assistance, established a review process that included assess-

ing submissions from the four global accounting firms.

Following this process, the Audit Committee unanimously recommended to the

board that one firm – Ernst & Young LLP – be retained to audit CIBC’s 2003

consolidated financial statements. The three auditing firms that were not recom-

mended are now eligible to compete for other consulting engagements with the

bank. This recommendation was approved by the Board of Directors in October.

The former auditors resigned their office in December. Ernst & Young LLP is acting

as CIBC’s auditor until the next annual meeting in February 2003 where their

appointment will be put to the shareholders for a vote.

All of the actions taken in 2002 support CIBC’s board and management’s commit-

ment to provide the bank’s shareholders with enhanced financial and operational

transparency. They also reflect our ongoing determination to manage the organi-

zation with a tough, investor-focused mindset, and to do what is necessary to pro-

tect and enhance the long-term value of our shareholders’ investments.

A firm belief in the principle of strong corporate governance goes to the very heart

of CIBC. In 1999, a special board task force, convened by incoming chairman and

chief executive officer John Hunkin, made a number of key recommendations for

(1) This statement has been published for CIBC and the following affiliates of CIBC in Canada: Amicus Bank; CIBCWorld Markets Inc.; CIBC Mortgage Corporation; CIBC Mortgages Inc.; Services Hypothecaires CIBC Inc.;CIBC Life Insurance Company Limited; CIBC Trust Corporation; CIBC Securities Inc.; CIBC Investor Services Inc.;TAL Global Asset Management Inc.; TAL Private Management Ltd.; CIBC Financial Planning Inc. and CIBCAsset Management Inc. (formerly CM Investment Management Inc.).

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strengthening the bank’s corporate governance system, which is the foundation of

CIBC’s policies and practices. These recommendations included the creation, in

March 2000, of a lead director whose role is to ensure stronger board independ-

ence. As well, in 2001, the Board of Directors initiated a formal assessment process

using an external consultant. This resulted in a board governance workplan and

during 2002, a number of changes were made to the board’s strategic and suc-

cession planning procedures.

Over the past several years, experience has shown that, while regulations and

guidelines are important and necessary for protecting the interests of sharehold-

ers, truly innovative and inspired corporate governance comes from a spirit of

mutual trust and open communication between the Board of Directors and com-

pany management. Progress has been made in 2002 to further enhance the bank’s

corporate governance system of policies and practices, and the board’s continued

productive working relationship with the chairman and chief executive officer and

the senior management team.

Fiscal 2002 was clearly a difficult and challenging year. During this period, CIBC’s

Board of Directors worked closely with management and fully supports the

decisive actions taken to reduce capital, realize greater cost savings and lower the

degree of risk. Collectively, these actions focus on improving the bank’s performance

in 2003 and reflect the determination of the board and management to protect

the long-term interests of CIBC shareholders.

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Community

Corporate donationsThe CIBC group of companies contributes to hundreds of national, regional and local

community organizations in Canada.

Employee initiativesCIBC is proud to support the volunteer efforts of employees who raise millions of dollars every

year for their chosen causes.

Employer of choiceThe best companies are those with the best employees. CIBC is always looking for new ways to

attract the best people to join the team.

Employment in CanadaCIBC is one of Canada’s largest employers.

Taxes in CanadaIn 2002, CIBC paid taxes to all levels of government, including income and capital taxes,

payroll, property and sales taxes.

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The 11th annual CIBC Run for the Cure was the largest ever, breaking last year’s records for the number of participants and funds raised.

CIBC Run for the Cure is the bank’s biggest employeefundraising activity and Canada’s premier annual eventdedicated to raising money to fight breast cancer.

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Community

At CIBC, accountability means more than delivering solid financialresults to our shareholders. It is a core value and commitmentto respect our customers, employees and the communities thatwe serve. The CIBC group of companies is one of Canada’sleading corporations, with major business operations aroundthe world with over 42,000 employees, most of them working inlocal communities across the country.

Corporate donations

In 2002, the CIBC group of companies contributed more than$46 million worldwide, including over $23.9 million in Canada,to hundreds of national, regional and local organizations incommunities from coast to coast to coast. We are proud to workwith our community partners to help make Canada strong.Together we can and will continue to make a difference.

Supporting youth is a primary focus of our community commitment. Canada’s young

people are its future and CIBC has a strong history of supporting Canadian youth.

Through CIBC Youthvision, the bank contributes to research, educational funding,

mentoring and skills development programs aimed at helping Canadian youth pre-

pare for the future. CIBC Youthvision incorporates all of the bank’s existing youth

initiatives and, in 2002, more than $9 million was committed to these programs.

CIBC’s employees play a vital role in the health and growth of Canadian communi-

ties where they live and work. They have a long, proud history of making a differ-

ence through volunteerism and giving of their time and expertise for a good cause.

The bank encourages that commitment through the Employee as Ambassador

Program, which donates up to $1,000 per employee to not-for-profit organizations

where employees volunteer their time and effort. In 2002, CIBC donated over

$289,000 to organizations on behalf of employees through this program.

Also, CIBC supports Canada’s communities through in-kind donations to organiza-

tions, such as Computers for Schools, a national, federal government-led program,

in co-operation with the private sector, that refurbishes used computers and

donates them to schools and libraries.

CIBC employees play a vitalrole in the health and growthof Canadian communitieswhere they live and work.

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In addition, CIBC supports the volunteer efforts of employees who raise millions

of dollars annually for their chosen causes through national events, such as

the CIBC Run for the Cure, the CIBC World Markets Children’s Miracle Day, and the

United Way, as well as numerous regional and local activities.

The bank actively works to provide a dynamic, caring and rewarding environment for

its employees. CIBC seeks to recruit the best employees that Canada has to offer, to

establish the bank as the employer of choice in the Canadian financial services industry.

CIBC YouthvisionCIBC strategically focuses on youth-related initiatives through CIBC Youthvision.

Launched in 1998, it is CIBC’s investment in the education and well-being of

Canada’s young people, in our economy and our future. Through CIBC Youthvision,

millions of dollars are contributed every year to hundreds of organizations to sup-

port education, research, mentoring and skills development. The bank is privileged

to work with a wide variety of community partners to help young Canadians ful-

fill their dreams and reach their potential.

HERE ARE JUST A FEW EXAMPLES OF WHAT CIBC ACHIEVED IN 2002:

CIBC Youthvision Scholarship Program – This flagship program is a unique partner-

ship with Big Brothers Big Sisters of Canada and YMCA Canada. Each year, 30

scholarships valued up to $35,000 each are awarded to Grade 10 students enrolled

in a mentoring program with these charitable partners. Students receive scholarship

support of up to $4,000 per year for up to four years of post-secondary education,

as well as an opportunity to participate in YMCA summer internships valued at up

to $2,000 per year while in high school, and up to $4,000 while in college or uni-

versity. CIBC’s total multi-year commitment to this program exceeds $5 million.

Since the program started in 1999, over 120 scholarships have been awarded to

students across Canada. Being awarded a CIBC Youthvision Scholarship offers young

Canadians, like Benjamin Baker of Lethbridge, Alberta, a once-in-a-lifetime

opportunity to stay in school and receive financial, mentoring and internship

support, while benefiting from post-secondary education.

PROFILE

Sally and Benjamin Baker: Lethbridge, Alberta

2002 CIBC YOUTHVISION SCHOLARSHIP

“I felt like I had won the lottery. I was so happy, I couldn’t wait to tell him,” recalls

Sally Baker of the day she got word that her son Benjamin had won a major schol-

arship through the CIBC Youthvision Scholarship Program.

CIBC announces the 2002CIBC Youthvision ScholarshipProgram recipients at a ceremony held in Toronto.

The CIBC Youthvision Scholarship Program received

Imagine’s New Spirit ofCommunity Award for 2002,

one of five initiatives recognized by the CanadianCentre for Philanthropy as aunique partnership between

business and the charitablesector that provides an inno-vative approach to meet the

needs of the community.

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“I was shocked at first,” remembers Benjamin on receiving the news. “It never

occurred to me that I might win.” Nevertheless, the scholarship has already started

to make a big difference because, all of a sudden, his dream of becoming a doctor

feels within his grasp. Also, Benjamin will be getting help from a familiar source. Big

Brothers Big Sisters are behind him all the way and the YMCA Canada internship will

be invaluable.

The timing of Benjamin’s award is so remarkable because it has come at exactly the

right time, when the right encouragement at school is everything. Sally has already

noticed the difference. He seems to be a different person now, with more self-

esteem and a real determination to succeed. Winning the scholarship has boosted his

hopes, given him new responsibility and encouraged him to try that much harder.

“It will change his life, my life and all those he helps for the better,” she says.

Pathways to Education Program – CIBC’s $150,000 donation over three years helps

to support two mentor groups in this program, an initiative of the Regent Park

Community Health Centre in Toronto. This highly successful program is helping to

break the cycle of poverty and youth unemployment in Regent Park by encourag-

ing neighbourhood children to stay in school, so families like Nema Dahir and

Mohamed Migag can benefit.

Celebrating at the announce-ment of the 2002 YouthvisionScholarships are Ted Arnott,MPP for the Ontario Riding ofWaterloo-Wellington; KenRead, President, AlpineCanada Alpin; scholarshiprecipient Kyle Gibson andJohn Hunkin, Chairman andChief Executive Officer of CIBC.

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PROFILE

Nema Dahir and Mohamed Migag: Toronto, Ontario

PATHWAYS TO EDUCATION PROGRAM

“It’s a great program,” says Regent Park’s Nema Dahir, “I really hope that other

communities think about having it.” The program she’s talking about is Pathways

to Education, a unique initiative from the Regent Park Community Health Centre in

Toronto that’s helping her son Mohamed get the most out of high school, so that

he can fulfill his lifelong dream of becoming a doctor.

Regent Park typically has poor school attendance and high drop-out rates but the

Pathways to Education Program is out to change all that. Open to all Grade 8

students in the community, all those who enroll will be supported for four years as

an incentive to pursue post-secondary education. With funding from companies like

CIBC, Pathways to Education enables students to benefit from regular one-on-one

access to subject tutors for their academic needs, and to mature as young adults by

connecting regularly with their mentors who are an integral part of the program.

“Pathways to Education provides wonderful academic support and so much

more,” says Dahir. Parents and their children know they’re going to get the edu-

cational and social support they need to keep pace with the demands of school

and to have the opportunity to make sense of their life experiences, so that they

can learn important lessons from them.

Canadian Foundation for AIDS Research (CANFAR) “Have a Heart” Program – As

a presenting partner for the program, CIBC has committed a total of $135,000

over three years. “Have a Heart” is CANFAR’s national youth awareness program,

which encourages youth leadership skills and increases awareness of HIV/AIDS and

the need for a cure at the same time.

The program works by students at hundreds of participating schools across the

country sending Heart o’Grams to each other on Valentine’s Day for a minimum

donation of $1. In 2002, 405 schools and 250,000 students participated, raising

$75,000 for the cause. The 2002 Heart Award presented to the school with

the most “heart” went to Stella Maris Academy, a small school in Trepassey,

Newfoundland, where students have participated in the program since it went

national in 1996 and have sold out of their Heart o’Grams every year since.

In 2002, the Pathways toEducation Program was

recognized by the OntarioTrillium Foundation for its

outstanding contribution inhelping to build strong

communities in Ontario.

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PROFILE

Sister Sandy Butler, Principal: Trepassey, Newfoundland

STELLA MARIS ACADEMY

“It was a very good experience for everyone. Students come away feeling that they

have done something good to contribute to AIDS awareness and prevention,“ says

Sister Sandy Butler, principal of Stella Maris Academy in Trepassey, Newfoundland.

“Have a Heart” encourages youth leadership skills while increasing awareness of

HIV/AIDS and the pressing need for research that will lead to a cure. The program also

creates a valuable opportunity for students to have a dialogue about the disease and

provides a solid information base for students to make safer, more informed decisions.

“The program presents another way for young people to learn about this disease, so

they can pass the right information on to their families and to the people in their

communities,” says Butler. With support from CIBC, schools like Stella Maris

Academy that participate in the program are helping students to think for themselves

and form their own views, while contributing to a worthy cause.

University of Northern British Columbia (UNBC) Northern Advancement Program –

In 1998, CIBC committed $100,000 to this program, which offers Aboriginal stu-

dents and those living in remote areas across the North access to a university

education and the option to obtain practical experience through mentorships,

practicums and co-op placements. In 2002, the bank committed a further $150,000

to become a full partner in the program. CIBC regularly hires UNBC students on a

part-time basis and has employed over 15 UNBC graduates in recent years.

DAREarts Foundation – CIBC’s $12,500 donation helps to support this organiza-

tion, currently operating in cities all across Canada, which encourages children

from inner city and rural areas to learn leadership skills through the medium of

their own artistic expression. Throughout the year, children leave their schools to

spend “DAREarts Days” at local arts studios learning to paint, sculpt, sing, dance,

write and act under the guidance of arts professionals.

Nova Scotia Libraries Summer Reading Program – CIBC donated $10,000 to encour-

age children and young people to read during the summer months. The program

offers a variety of special learning activities and has attracted approximately 13,500

youth participants.

Stella Maris Academy teacher Viola Coombs and student Carla Kennedy receive the 2002Heart Award from the HonourableJames K. Bartleman, Lieutenant-Governor of Ontario.

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Covenant House, Vancouver – In 2002, CIBC continued its support with an addi-

tional $13,000 towards a new program called “Rights of Passage,” a 44 unit second-

stage supported housing program that gives a home full of love and support to

formerly homeless young people for six months to two years. CIBC and CIBC World

Markets are committed to assisting the estimated 500 – 1,000 youth that call

Vancouver’s streets home every night.

Teens Behind the Scenes at the Art Gallery of Ontario (AGO) – This program pro-

vides learning opportunities after school and on weekends for youth aged 14 to

19 years who join either as family volunteers, as gallery troupe members, as mem-

bers of the AGO teen council or to work with artists in their communities. CIBC

donated $150,000 over three years to help attract youth from different cultural,

geographic and economic backgrounds to the program, to make the AGO more

accessible to them, and to create a better opportunity to awaken their interest in

the visual arts.

Blueprint for the Future Aboriginal Career Fairs – In 2002, CIBC supported the

National Aboriginal Achievement Foundation’s Blueprint for the Future Aboriginal

Career Fairs held in Saskatoon and Calgary, as well as the National Aboriginal

Career Symposium. The bank provides information on career opportunities, com-

petency development, labour market characteristics and special programs to help

Aboriginal youth make career choices as they progress through secondary and

post-secondary education.

Phoenix House Youth Programs – CIBC donated $50,000, the largest single dona-

tion ever received, to fund a number of programs for homeless youth to develop

the skills and competencies they need to make the successful transition to adult-

hood. By providing safe, supportive housing, education, employment skills and

advocacy, Phoenix House Youth Programs continue to make a meaningful contri-

bution to the lives of young men and women at risk.

École Nationale de Théâtre du Canada – In 2002, CIBC donated $15,000 over

three years to the school scholarship endowment fund to help support students

attending one of Canada’s leading institutions for the study of theatre arts.

CIBC Achievers – CIBC supports the Aboriginal community through this scholar-

ship program that is administered by the National Aboriginal Achievement

Foundation to help talented young people realize their potential through educa-

tion and training. CIBC contributes $100,000 annually to the program, which

recognizes and supports outstanding scholarship in every field of study and is open

to Aboriginal students who have distinguished themselves in their chosen fields.

ProAction, Helping Cops Help Kids –

CIBC was presented with theJohn Bitove Sr. Award for

2002 in recognition of its five-year commitment of support

of police programs for children at risk. ProAction is a

police outreach program tobring cops and kids together,and to create an environment

of mutual understanding and respect. In 2002, CIBC

committed $30,000 to the program over three years.

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Summer Reading Club of the Canadian National Institute for the Blind (CNIB) –

CIBC’s $300,000 donation over five years is tied to the CNIB Summer Reading Club,

a nationwide interactive initiative that offers one-to-one mentoring and support to

help combat feelings of isolation felt by blind young people during the summer

months. The club, which needed to expand, now helps young people to return to

school refreshed and confident about meeting future challenges.

KIDS FROM KA-NA-TA – CIBC donated $7,500 in support of a national educational

exchange project that promotes student awareness, understanding and appreciation

of the cultural, social and political issues of Native and non-Native people living in

Canada. To date, over 500 schools and more than 10,000 Native and non-Native

students have participated in the program that operates in partnership with the

York University Faculty of Education and the Canadian Education Association.

CIBC 20 for 10 Youth Bid Ambassadors – CIBC is a founding supporter and exclu-

sive youth program partner of the Vancouver 2010 Bid Corporation, committing

$1.5 million in financial and in-kind support for Canada’s bid for the 2010 Olympic

Winter Games and Paralympic Winter Games. The 20 for 10 Youth Bid Ambassadors,

official youth representatives supporting Vancouver’s bid, will focus on building aware-

ness and enthusiasm among Canadian youth, while encouraging their support.

CIBC is a founding supporter of the 2010 Bid Corporation, supporting Canada’s bid for the 2010 Olympic Winter Gamesand Paralympic Winter Games.

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Alpine Canada Alpin – CIBC committed $1 million each year for four years, 2002

to 2005, to Alpine Canada Alpin, the governing body for ski racing in Canada.

Through this financial support, the bank is helping to strengthen amateur ski racing,

nurture young talent and build the next generation of World Cup and Olympic

contenders in this sport.

Community supportCIBC contributed to a wide variety of additional national, regional and local pro-

grams during the year to support charities and good causes in the communities

that it serves.

HERE ARE MORE EXAMPLES OF CIBC’S COMMUNITY SUPPORT FOR 2002:

National Aboriginal Achievement Foundation – As part of CIBC’s annual

$350,000 contribution, the bank sponsors an awards program that recognizes

outstanding achievement in the Aboriginal community – honouring achievers like

Leonard Flett, last year’s winner of the CIBC Business and Commerce Award.

PROFILE

Leonard (Len) Flett, Vice-President, Store Development & Public Affairs:

Winnipeg, Manitoba

THE NORTH WEST COMPANY

“I hope my own grandchildren will follow in my footsteps, the future of our communities

depends on our young people going into this field,” says Len Flett, Vice-President, Store

Development & Public Affairs, the North West Company, and last year’s Business and

Commerce Award Winner of the National Aboriginal Achievement Foundation Awards.

Since joining the North West Company, a groceries and general merchandise retailer

serving remote communities in the Far North, in the early 1960s, Flett has worked

tirelessly to help bring economic development to First Nations communities. Over

the last eight years, he has engineered 40 innovative transactions with Aboriginal

communities to establish business alliances that have created new stores on

reserves with the bands acting as landlords. Today, these partnerships represent

over $100 million in investments on reserves and have generated over 500 new

jobs in Aboriginal communities.

“We’ve made great strides in getting Aboriginal communities to understand busi-

ness and to encourage young people to think of business as a career,” Flett says.

The National Aboriginal Achievement Awards are very important in providing role

Len Flett, recipient of the CIBCBusiness and Commerce Award at the 2002 National AboriginalAchievement Foundation Awardsceremony in Winnipeg, Manitoba.Pictured with Len are EdwardKennedy and Jill Denham, Vice-Chair, CIBC Retail Markets.

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models for Aboriginal youth. As the lead sponsor, CIBC is a great example of

what the private sector can do to help.

Corporate Community Award 2002 – CIBC branch staff in Leamington, Ontario

were presented with the Corporate Community Award from the 2002 Business

Excellence Awards, in recognition of their collective efforts in actively working to

make their community an even safer, friendlier place to live.

PROFILE

Tim Seech, Account Manager: Leamington, Ontario

2002 BUSINESS EXCELLENCE CORPORATE COMMUNITY AWARD

“That sounds like something we should get involved in.” Account manager Tim Seech

says you hear that a lot around CIBC’s branch in Leamington, Ontario. That’s because all

the staff recognize that when there is a need in the community, they will get behind it.

So, it is no surprise that their dedication has been noticed. Last year, the Leamington

branch was presented with the 2002 Business Excellence Corporate Community

Award to honour its community spirit and for going beyond the call of duty to help

those in need. Over the years, branch staff have been involved in many community

activities, including the largest donation by a financial institution for a new arena

over a three-year period and contributing to the “Together in Caring” campaign.

Staff members are a determined group, and any time there is a need in the com-

munity, the branch is there to help out, organizing a fundraiser, volunteering their

time or doing whatever it takes to make that special difference to someone. “We

need to help the community, not only as an institution but also as individuals,”

Seech says. As an organization that cares, CIBC fully supports that.

Canadian Red Cross /American Red Cross – CIBC donated $1.4 million to the

Canadian Red Cross to support the U.S. Appeal for relief efforts for the families of

the victims of the September 11 terrorist attack on the World Trade Center, in response

to a global employee matching gift program. In addition, the bank contributed

US$100,000 to the American Red Cross to support their efforts to assist these fam-

ilies. Also, CIBC donated a vehicle to the New York City Fire Department to further

assist relief efforts. Employees around the world reached out to show their support

in different but very poignant ways, including an employee who made and sold a

special pin to raise money for relief funds.

CIBC’s donations supportedrelief efforts for the victims’families of the September 11terrorist attack on the WorldTrade Center.

PAS02_10-45 1/9/03 4:01 PM Page 21

CIBC’s sponsorship of the YWCAYoung Woman of the Year sup-ports Canada’s next generation of leaders.

COMMUNITY

22


Frontier College – In 2002, CIBC contributed the lead gift to the “Great

Expectations” campaign, committing $600,000 over three years to address literacy

issues. This builds on the bank’s donation of $461,000 over the previous four years,

which allowed the foundation to expand its nationwide program to help young

people improve their reading skills and to train more student volunteer tutors.

Calgary Drop-In Centre – CIBC contributed $100,000 over five years to the cen-

tre’s capital campaign for the construction of a new facility. It will provide a safe

haven for Calgary’s homeless, offering them shelter, food and clothing, as well as

a range of rehabilitative services including job placement, counselling, recreation-

al activities and social services.

Taking Pulse – With bank chairman and chief executive officer John Hunkin serv-

ing as co-chair, CIBC supports this broad-based project, which involves educators,

federal and provincial governments, Aboriginal Peoples and the private sector.

Together, they address the issue of Aboriginal employment and search for solutions.

CIBC Swim For Kids – CIBC sponsored the charity swimathon challenge with for-

mer Olympic swimming champion Mark Tewksbury to raise funds for the creation

of a special Hospital for Sick Children program to care for infants with severe com-

bined immune deficiency. The event took place in 11 Greater Toronto Area pools

simultaneously, raising over $20,000 through registrations and individual sponsor-

ships and pledges obtained by the participants. This was matched with a $25,000

donation from CIBC.

Coast Foundation Society – CIBC committed $30,000 towards the new 11,000

square foot resource centre in downtown Vancouver. The facility provides tempo-

rary housing, shower and laundry facilities for the homeless, as well as offering

counselling and computer training, workshops, first aid and a daily lunch program

to people suffering from mental illness.

YWCA Women of Distinction Award – With an overall 2002 contribution of

$100,000, CIBC was the patron sponsor of the YWCA Young Woman of

Distinction Award in many cities across Canada. The young women who receive

these awards are publicly recognized for their remarkable achievements, and

CIBC’s sponsorship of the event demonstrates the bank’s support of young people

who will be Canada’s next generation of leaders.

CIBC’s funding helped FrontierCollege to expand its literacy program.

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23


You Are Not Alone (YANA) – CIBC and its employees, through donations and vol-

unteering, supported YANA in its efforts to help low-to-middle income families in

B.C.’s Comox Valley deal with the financial burden associated with sending their chil-

dren for out-of-town medical treatment. With support from three CIBC branches in

the community, YANA helped 300 families cope with this challenge during the year.

Health Care Corporation of St. John’s and the Newfoundland Cancer Treatment

and Research Foundation – With a corporate commitment of $150,000 over five

years, CIBC supported the “Give to Feel Good” campaign through which compre-

hensive and specialized medical programs and services are delivered to the

550,000 people living in Newfoundland and Labrador.

PAS02_10-45 1/9/03 4:01 PM Page 23

COMMUNITY

24


British Columbia, NorthwestTerritories, Nunavut, Yukon

• Alzheimer Society of BC

• BC Cancer Agency

• BC Children’s Hospital Foundation

• BC Festival of the Arts

• BC Special Olympics

• British Columbia Foundation forProstate Cancer

• British Columbia Institute of Technology

• British Columbia Transplant Society

• Campbell River Hospital Foundation

• Canadian Cystic Fibrosis Foundation

• Canadian Mental Health Association,South Okanagan Similkameen Branch

• Canadian School of Ballet

• Canadian Scottish Army Cadets

• Children’s Arts Umbrella Association

• Chilliwack Family YMCA

• Chilliwack Symphony Orchestra

• Chinese Cultural Centre

• Coast Foundation Society

• Covenant House

• Down Syndrome Research Foundation & Resource Centre

• Ducks Unlimited

• EAGLE (Environmental-Aboriginal Guardianship through Law and Education)

• Eagle Ridge Hospital Foundation

• Fraser Valley Health Care Foundation

• Fraser Valley Symphony Society

• Green Thumb Theatre Company

• Heart and Stroke Foundation

• Huntington Society of Canada

• Immigrant & Multicultural Services

• Junior Achievement of British Columbia

• Juvenile Diabetes Foundation

• Kelowna Community Food Bank

• Kelowna General Hospital

• Kinsmen Club of Comox Valley

• Kitimat Home Support Services

• Kootenay Story Telling Festival

• Lester B. Pearson College of the Pacific

• Lillooet Skate N’ BMX

• Malaspina University-College Foundation

• Mission Museum Historical Society

• Multiple Sclerosis Society of Canada

• Nanaimo Regional Hospital

• Navy League of Canada

• NWT Arctic Winter Games Female Hockey Team

• NWT Literacy Council

• Okanagan Symphony Orchestra

• Pacific Rim Marine Search and Rescue Society

• Pacific Space Centre

• Powell River Academy of Music

• Prince George Public Library

• Revelstoke Community Theatre

• Ridge Meadows Hospital Foundation

• Rotary Club

• Royal Canadian Air Cadets

• Salvation Army

• Seniors Foundation of British Columbia

• Simon Fraser University

• Spirit of the North Healthcare Foundation

• St. Paul’s Hospital Foundation

• Surrey Chamber of Commerce

• Surrey Delta Immigrant Services Society

• Surrey Performing Arts Centre

• United Way Agencies

• University of Northern BC

• Vancouver Aquarium

• Vancouver Chamber Choir

• Vancouver General Hospital Foundation

• Vancouver Island Housing Association for the Physically Disabled

• Vancouver Opera Association

• Vancouver Symphony Orchestra

• The Vermilion Trails Society

• Whitehorse General Hospital

• You Are Not Alone (YANA)

• Yukon Learn – Robert Service Recitation

Alberta

• 4H Club

• Alberta Children’s Hospital Foundation

• Alberta Theatre Projects Society

• Big Brothers /Big Sisters Association of Medicine Hat & District

• Boy Scouts of Canada

• Boyle Community Youth Centre

• Brooks & District Health Foundation

• Calgary Family Services

• Calgary Opera Association

• Calgary Philharmonic Orchestra

• Canadian Girls Rodeo Association

• Child & Youth Care Society

• Compassion House

• The Council of Foundations

• D.A.R.E. (Drug Abuse Resistance Education Program)

• East Calgary Twin Arena Society

• The Edmonton Space and Science Centre

• Foothills Community Centre

• Foothills Hospital Foundation

• Girl Guides of Canada

• Grande Prairie Regional College Foundation

• Grant MacEwan Community College Foundation

• Hardisty General Hospital

• Junior Achievement of Northern Alberta

• Junior Achievement of Southern Alberta

• Keyano College Foundation

• Koperoush Ukrainian Dance Association

• Lakeland College

• Lakeland United Way

• Leduc and District Food Bank Association

• Lethbridge Community College

• Lindsay Park Sports Centre

• Little Bits Riding Club for the Disabled

• Medicine Hat Family YMCA

• Mount Royal College


• Norwood Seniors Services Association

• Peace River Agricultural Society

• Pincher Creek and District Agricultural Society

• Project Warmth Society of Alberta

• Red Deer College

• Rotary Club

• Salvation Army

• Southern Alberta Institute of Technology

• Southern Alberta Summer Games

• Stollery Children’s Hospital Foundation


Examples of organizations supported by CIBC

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25


Alberta (continued)

• University of Alberta

• University of Calgary

• Wheatland Community Crisis Society

• The Wood’s Homes Foundation

Saskatchewan

• Air Cadet League of Canada

• Art Walk Saskatoon

• Arthritis Society

• Big Brothers Association of Saskatoon

• Broadway North Theatre Company

• Canadian Cancer Society

• Estevan Council for the Prevention of Child Abuse

• Fort Qu’Appelle Senior Citizens Club

• The Health Foundation of East Central Saskatchewan Inc.

• Hospitals of Regina

• Junior Achievement of Northern Saskatchewan

• Junior Achievement of South Saskatchewan

• Kindersley Walking Trail Committee

• Kinsmen Foundation Inc.

• Moose Jaw Union Hospital

• Northern Saskatchewan Children’sFestival Inc.

• Northern Teacher Education Program

• Regina Symphony Orchestra

• Saskatchewan Chamber of Commerce

• Saskatchewan Science Centre

• Saskatchewan Special Olympics

• Saskatoon Sexual Assault Information Centre Ltd.

• Saskatoon Symphony Society


• Victoria Hospital Foundation

Manitoba

• 4H Club

• Army Cadet League of Canada

• Assiniboine Community College

• Big Sisters & Big Brothers Association of Winnipeg Inc.

• Brandon University

• Canada’s National Ukrainian Festival Inc.


• Dauphin Agricultural Society

• Fort Whyte Centre

• Good Neighbours Senior Centre

• Grace General Hospital

• Great Plains Interpretive Centre

• Junior Achievement of Manitoba

• Kiwanis Club of Winnipeg

• The Lieutenant-Governor’s Youth Experience Program

• Lundar Chamber of Commerce

• Manitoba Cancer Treatment & Research Foundation

• Manitoba Theatre Centre

• Northern Manitoba Trappers’ Festival

• Oak Hammock Marsh Interpretive Centre

• Parkinson Society Manitoba

• Scott Tournament of Hearts


• University of Manitoba

• Westman Dreams for Kids Foundation

• Winnipeg Art Gallery

• Winnipeg Symphony Orchestra

Ontario

• Ability OnLine

• ACE – Advancing Canadian Entrepreneurship

• AIDS Committee of Toronto

• Air Cadet League of Canada

• Algonquin Wildlands League

• ALS Society of Ontario

• Alzheimer Society Canada

• Anaphylaxis Canada

• Army Cadet League of Canada

• Art Gallery of Hamilton

• Art Gallery of Ontario


• Arts for Children of Toronto

• Autism Society of Ontario

• Belleville General Hospital

• The Banting Research Foundation

• Best Buddies Canada

• Big Brothers Big Sisters of Canada

• Big Brothers Big Sisters of Clarington

• Big Brothers Big Sisters of Hanover

• Big Brothers of Barrie

• Big Brothers Big Sisters of Ottawa-Carleton

• Big Sisters Association of Orillia

• Blenheim Children’s Festival

• Bluewater Summer Playhouse

• Boy Scouts of Canada

• Boys and Girls Club of Canada

• Brantford General Hospital Foundation

• Brock University

• Brockville Hospital

• Buddies in Bad Times Theatre

• Burlington Association for Community Living

• Canada Safety Council

• Canada’s Outstanding Young Farmers

• Canada’s Sports Hall of Fame

• Canadian 4-H Council

• Canadian AIDS Society

• Canadian Association for Community Living

• Canadian Breast Cancer Foundation

• Canadian Business Hall of Fame Foundation


• Canadian Cystic Fibrosis Foundation

• Canadian Diabetes Association

• Canadian Education Association

• Canadian Film Centre

• Canadian Foundation for AIDS Research

• Canadian Foundation for Physically Disabled Persons

• Canadian Institute for Advanced Research

• Canadian Institute of Child Health

• Canadian Liver Foundation

• Canadian Mental Health Association

• Canadian National Institute for the Blind

• Canadian Paraplegic Association

• Canadian Parks and Wilderness Society

• Canadian Psychiatric Research Foundation

• The Canadian Red Cross

• Canadian Red Cross Society

• Canadian Special Olympics Foundation

• Canadian Spinal Research Organization

• Canadian Women’s Foundation

• Canadian Youth Business Foundation

• Canadore College

• Carleton Place & District Memorial Hospital

• Carp Agricultural Society

• Cartwright Sports & Recreation

• Centenary Health Centre Foundation

PAS02_10-45 TM 1/15/03 4:49 PM Page 25

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26


Ontario (continued)

• Centennial College

• Centre for Addiction and Mental Health Foundation

• The Chatham Capitol Theatre Association

• Chatham & District Association for Community Living

• Children’s Aid Society

• Children’s Assessment and Treatment Centre

• Children’s Discovery Centre of Niagara

• Children’s Hospital of Eastern Ontario Foundation

• Chinese Cultural Centre of Greater Toronto

• Chinese Family Services of Ontario

• Choose to Lead

• Collingwood General & Marine Hospital Foundation

• Conestoga College

• Confederation College

• The Corporation of Massey Hall and Roy Thomson Hall

• Covenant House

• Creche Child and Family Centre

• Crohn’s and Colitis Foundation of Canada

• The Dam Youth Drop-In

• DAREarts Foundation for Children Inc.

• Distress Centres of Toronto

• Dorothy Ley Hospice

• Douglas Memorial Hospital Foundation

• Drug Abuse Resistance Education

• Ducks Unlimited Canada

• Durham Children’s Aid Society

• Easter Seal Society of Ontario

• Eleanor Drury Children’s Theatre

• Elgin Association for Community Living

• Emily Stowe Shelter for Women

• Essex Region Conservation Authority

• Essex Youth Centre

• Etobicoke General Hospital Foundation

• Etobicoke Services for Seniors

• Family YMCA of St. Thomas – Elgin

• Foundation of Chatham-Kent Health Alliance

• The Foundation Fighting Blindness

• French for the Future

• Friends of MacGregor Point Park

• Friends of the Canadian War Museum

• Friends of the Chatham Public Library

• Friends of the Ottawa Public Library

• Friuli Long Term Care

• Frontier College

• Genesis Research Foundation

• Geneva Centre for Autism

• George R. Gardiner Museum of Ceramic Art

• Gilda’s Club of Greater Toronto


• Grand River Hospital Foundation

• Haldimand Bird Observatory

• Haldimand/Norfolk Literacy Council

• Haliburton Highlands Health Services Foundation

• Hamilton/Burlington YMCA

• Hamilton Health Sciences Foundation

• Hamilton Regional Cancer Care Foundation

• Hamilton YWCA

• Head and Neck Cancer Foundation

• The Health for Guelph Foundation

• The Hearing Foundation of Canada

• Heart and Stroke Foundation of Canada

• Hip Hip Hooray

• Hospital for Sick Children

• The Hospital for Sick Children Foundation

• Hotel Dieu Hospital

• Humber River Regional Hospital


• Huntsville Hospital Foundation

• John P. Robarts Research Institute

• Joseph Brant Memorial Hospital Foundation

• Junior Achievement of Canada

• Juvenile Diabetes Research Foundation

• Kemptville District Hospital Foundation

• Kerry’s Place Autism Services

• The Kidney Foundation of Canada

• Kids Help Phone

• Kincardine Theatre Guild

• King’s College

• Kingston General Hospital Foundation

• Kirkland and District Hospital Foundation

• Lake of the Woods District Hospital

• Lakehead University

• Lambton College

• Lambton Hospitals Foundation

• Leamington District Memorial Hospital Foundation

• The Learning Partnership

• Leukemia Research Fund of Canada

• Listowel Memorial Hospital Foundation

• London Health Sciences Foundation

• London Regional Children’s Museum

• Lupus Foundation of Canada

• Markham Stouffville Hospital Foundation

• McCausland Hospital

• McMaster University

• Metro Toronto Movement for Literacy

• Metropolitan Toronto Habitat for Humanity Inc.

• Mississauga Living Arts Centre

• Mon Sheong Foundation

• Mount Sinai Hospital Foundation


• Muscular Dystrophy Association of Canada

• Napanee Public Library

• National Aboriginal Achievement Foundation

• National Arts Centre

• National Ballet of Canada

• National Youth Orchestra of Canada

• Nature Conservancy of Canada

• Niagara Outreach Out of the Cold

• Niagara Peninsula Children’s Centre

• Norfolk County Agricultural Society

• North Bay & District Association for Community Living

• North York General Hospital

• North York Harvest Food Bank

• Northern College of Applied Arts and Technology

• Northumberland Health Care Centre Foundation

• Northwestern Ontario Junior Achievement Council

• Notre Dame Hospital

• Oakville Family YMCA

• Ontario 4-H Council

• Ontario Association of Youth Employment Centres

• Ontario College of Art & Design

• Ontario Federation for Cerebral Palsy

PAS02_10-45 1/9/03 4:01 PM Page 26

COMMUNITY

27


Ontario (continued)

• Ontario Special Olympics Inc.

• Ontario Youth Parliament Association

• Orillia Soldiers’ Memorial Hospital

• ORT Canada

• Oshawa General Hospital

• Osteoporosis Society of Canada

• Ottawa Civic Hospital Foundation

• Ottawa Food Bank

• Ottawa Hospital Foundation

• Ottawa Jewish Community Centre

• Ottawa Symphony Orchestra

• Ottawa YM/YWCA

• Parkdale Project Read Inc.

• Parkinson Society Canada

• Peel Children’s Centre

• Pembroke General Hospital

• Peterborough Regional Health Centre

• Port Elgin Community Complex

• Port Hope Health Care Foundation

• Port Perry Hospital Auxiliary

• Prime Mentors of Canada

• ProAction – Helping Cops Help Kids

• Project S H A R E of Niagara Falls

• Providence Centre

• Queen’s University

• Queensway-Carleton Hospital Foundation

• Rainy River Agricultural Society

• Regent Park Community Health Centre

• Renison College

• Rosalie Hall

• Rotary Children’s Centre Charitable Foundation

• Rotary Clubs

• Rouge Valley Health System

• Royal Astronomical Society of Canada

• Royal Conservatory of Music

• Royal Ontario Museum

• Ryerson University

• Safe Communities Foundation

• The Salvation Army

• Salvation Army – London

• Sarnia Family YMCA Foundation

• Scarborough Women’s Centre

• Schizophrenia Society of Canada

• Schulich School of Business

• Scouts Canada

• ShareLife

• Shaw Festival Theatre Foundation

• Sheridan College

• Sioux Lookout Anti-Racism Committee

• Skills for Change

• Smile Theatre Company

• Smiths Falls Community Hospital

• South Bruce Grey Health Centre

• South Muskoka Hospital Foundation

• Southlake Regional Health Centre Foundation

• Speech Foundation of Ontario

• St. Catharines General Hospital

• St. John Ambulance

• St. Joseph’s Health Centre

• St. Lawrence College Foundation

• St. Michael’s Hospital Foundation

• Stratford Shakespearean Festival Foundation of Canada

• Street Kids International – Toronto

• Sudbury Manitoulin Children’s Foundation

• Sudbury Regional Hospital Foundation

• Sudbury YMCA

• Tapestry

• Terry Fox Hall of Fame

• Thunder Bay Regional Hospital Foundation

• Thunder Bay Symphony Orchestra

• Tillsonburg & District Multi-Service Centre

• Timiskaming Elder Abuse Task Force

• Toronto Association for Community Living

• Toronto Children’s Chorus

• Toronto Foundation for Student Success

• Toronto Hospital Foundation

• Toronto International Film Festival Inc.

• Toronto People with AIDS Foundation

• Toronto Symphony Orchestra

• Toronto Zoo Foundation

• Touchstone Youth Centre

• Traffic Injury Research Foundation

• Trent University

• The Treatment Centre of Waterloo Region Charitable Foundation

• Trenton Memorial Hospital

• Trillium Health Centre Foundation

• Trinity Home Hospice

• UNICEF Ontario

• Union of Ontario Indians

• United Jewish Appeal of Greater Toronto


• University Health Network

• University of Guelph

• University of Toronto

• University of Western Ontario

• Vaughan Public Libraries

• Victorian Order of Nurses

• Villa Charities Inc.

• Water Street Theatre & Company

• Waterfront Regeneration Trust

• Waterloo Region Hospitals Foundation

• Welland Hospital Foundation

• Wellspring Cancer Support Foundation

• West Park Healthcare Centre Foundation

• West Parry Sound Health Centre Foundation

• William Osler Health Centre

• Winchester District Memorial Hospital Foundation

• Windsor Jewish Community Centre

• Windsor Regional Hospital Foundation

• Windsor Symphony Society

• Windsor-Essex Children’s Aid Society

• Windsor-Essex County Hospitals Foundation

• Wingham & District Hospital Foundation

• Women’s College Hospital Foundation

• Women’s House of Bruce County

• Woodgreen Red Door Family Shelter

• World Wildlife Fund Canada

• World Youth Day 2002

• Yee Hong Community Wellness Foundation

• YMCA of Belleville

• YMCA of Greater Toronto

• YMCA of Oakville

• York Central Hospital Foundation

• Youth Challenge International

• Youth Opportunities Unlimited

Quebec


• Bishop’s University

• Le bon dieu dans la rue

• Le Boulot Vers...

• Les Buffets Insère-Jeunes


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Quebec (continued)

• Canadian Kidney Foundation

• Canadian Hemophilia Society

• Caritas

• Club Richelieu

• Concordia University

• Council for Canadian Unity

• Cystic Fibrosis Association of Quebec

• Les Diabétiques de Québec

• École de Technologie Supérieure

• École Polytechnique Montréal

• Epilepsy Canada

• Fabrique St-Romuald de Farnham

• Fondation Centre Hôspitalier Fleury

• Fondation Charles-Bruneau

• Fondation de l’Hôpital du Haut-Richelieu Inc.

• Fondation de l’Hôpital Honoré-Mercier

• Fondation de l’Hôpital LaSalle

• Fondation de l’Hôpital de Granby

• Fondation de l’Hôpital du Centre-de-la-Mauricie

• Fondation de l’Hôpital Regional de Lanaudière

• Fondation du Centre Normand Léveillée

• Fondation Émergence Inc.

• Fondation Hôpital Charles Lemoyne

• Fondation Hôpital de L’énfant-Jésus

• Fondation Jean Duceppe

• Fondation Jean Lapointe

• Fondation Jeunesse j’écoute

• Fondation Palli-Ami

• Fondation Université du Québec Abitibi-Témiscaminque

• Fonds CIBPA

• Foundation for Research into Children’s Diseases

• Gilda’s Club

• Groupe Action Nouvelle Vie

• Hôtel-Dieu de Saint-Jérome


• Institut du Cancer de Montréal

• Jeune Chambre de Commerce du Quebec

• Jeunesse au Soleil

• JEVI Centre de Prévention du Suicide – Estrie

• Jewish General Hospital

• Junior Achievement

• Lakeshore General Hospital

• Laval University

• Leonardo da Vinci Centre

• La Maison du Bouleau Blanc Inc.

• La Maison Grise

• Maison des Jeunes Kekpart

• La Maison des Jeunes “Par la Grande Porte” Inc.

• La Maison Tangente Inc.

• Marie-Enfant Hospital Foundation

• Mazon Food Fest

• Montreal Breast Cancer Foundation

• Montreal Heart Institute

• Montreal Interactive Science Centre

• Montreal Museum of Fine Arts

• Montreal Neurological Institute

• Mount Sinai Hospital Foundation

• Multiple Sclerosis Association

• Muscular Dystrophy Association of Canada

• National Theatre School of Canada

• OLO Foundation

• Opération Enfant Soleil Inc.

• Les Petits Frères des Pauvres

• La Popote Roulante

• Queen Elizabeth Hospital – Montreal

• Le Réseau Hautes Études Commerciales

• Ressources Jeunesse de St-Laurent

• Rotary Club

• Salvation Army

• Les Scientifines

• Skills Canada

• Société pour les Enfants Handicapés

• Théâtre du Rideau Vert

• To Live Again


• University of Montréal

• University of Quebec

• YMCA – Montreal

New Brunswick

• Chaleur Regional Hospital Foundation

• Chalmers Regional Hospital Foundation

• Ducks Unlimited

• First Steps Housing Project

• Friends of the Moncton Hospital Foundation

• Huntsman Marine Science Centre

• Junior Achievement of Fredericton

• Junior Achievement of Greater Saint John

• Juvenile Diabetes Research Foundation

• Region 7 Hospital Corporation

• Rotary Club

• Saint John Regional Hospital

• St. Thomas University

• Theatre New Brunswick


Nova Scotia

• Abilities Foundation of Nova Scotia

• ALS Society of Canada

• Annapolis Valley-South Shore Recreational Trail Association

• Antigonish Highland Dance Society

• Art Gallery of Nova Scotia

• Atlantic Burn Camp

• Auxiliary of Guysborough Memorial Hospital


• Cape Breton Regional Hospital Foundation

• Chamber of Commerce – Truro & District

• Children’s Aid Society of Halifax

• Cobequid Multi-Service Centre Foundation

• Colchester Community Workshops Foundation

• Colchester Regional Hospital Foundation

• Dalhousie University

• Dartmouth General Hospital

• The Discovery Centre

• Ducks Unlimited

• IWK Children’s Hospital Foundation

• Junior Achievement of Mainland Nova Scotia

• Juvenile Diabetes Foundation Canada

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Nova Scotia (continued)

• Kings Regional Rehabilitation Centre

• Mermaid Theatre of Nova Scotia

• Multicultural Association of Nova Scotia

• New Glasgow Riverfront Development Project

• Nova Scotia Hospice Palliative Care Association

• Nova Scotia Hospital Foundation

• Nova Scotia Provincial Library

• OSPREY Arts Centre

• Phoenix Youth Programs

• Psoriasis Society of Canada

• Sackville/Bedford Meals on Wheels

• Shelburne County Adult Work Shop for the Mentally Handicapped

• Skate Yarmouth

• St. Francis Xavier University

• St. Martha’s Regional Hospital Foundation


• University of King’s College – Halifax

• Valley Regional Hospital Foundation

• Western Regional Health Centre

• YMCA Lunenburg County

Prince Edward Island

• Cornwall Cornfest

• The Garden of the Gulf Museum

• Kensington Meals-on-Wheels

• Northumberland Community Development Corporation

• Northumberland Recreation Association

• Prince County Hospital Foundation

• Prince Edward Island 4-H Council

• Prince Edward Island Music Festival Association

• Rotary Club of Charlottetown

• Souris Group Home Association

• Southern Kings and Queens Chamber of Commerce

• University of Prince Edward Island

Newfoundland and Labrador

• Big Brothers and Sisters of Eastern Newfoundland

• Central Northeast Health Foundation

• The Family Crisis Shelter Association

• The Gathering Place


• Health Care Corporation of St. John’s

• Janeway Children’s Hospital Foundation

• Junior Achievement of Newfoundlandand Labrador Inc.

• Labrador City Public Library Services

• Labrador West Young Peoples Association Inc.

• Lewisporte & Area Chamber of Commerce

• Lions Club

• Memorial University of Newfoundland

• Newfoundland and Labrador Lung Association

• Trinity Conception Health Board

• Western Memorial Regional Hospital Foundation

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IN ADDITION, CIBC SUPPORTS CANADA’S COMMUNITIES THROUGH IN-KIND

DONATIONS, SUCH AS:

Computers for Schools – In 2002, CIBC donated in-kind more than 940 pieces of

computer equipment, worth more than $137,000 to this national, federal government-

led program that refurbishes used computers and donates them to schools and

libraries. CIBC is the largest corporate supporter, having contributed more than

10,000 computers to date.

Employee as Ambassador

CIBC encourages its employees’ personal volunteerism and celebrates their com-

mitment to, and support of, local community activities through the Employee as

Ambassador Program. Under the program, CIBC donates up to $1,000 per employee

to each of the community organizations employees support through their own

individual involvement. In 2002, the bank donated over $289,000 to local com-

munity organizations on behalf of employees.

CIBC employee Rani Hothi(centre) got involved in her community by becoming a “RedDot,” a full-fledged member of the Merritt Fire and Rescue service.

PAS02_10-45 1/9/03 4:01 PM Page 30

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OUR HUNDREDS OF AMBASSADORS INCLUDE PEOPLE LIKE:

PROFILE

Rani Hothi, Account Manager, Personal Banking: Merritt, British Columbia

MERRITT FIRE AND RESCUE DEPARTMENT

Two years ago, Rani Hothi got involved in her community by choosing to become

a volunteer firefighter. After months of training, written examinations and suc-

cessfully completing a demanding physical test, she qualified as a “Red Dot,” a

full-fledged member of Merritt Fire and Rescue authorized to enter burning build-

ings. Today, she’s not only a valued CIBC employee but also a valuable communi-

ty resource dedicated to preserving life and property from fires in the City of

Merritt, and providing rescue and extrication services to accident victims on the

Coquilhalla Highway, the primary route that connects the B.C. interior to the West

Coast.

As a banker, volunteer firefighter and member of the community, Hothi is always

looking for new challenges. Through the Employee as Ambassador Program, she

helped transform Fairley Park, named after the late former fire captain George Fairley,

into a new play area for small children. Officially opened on September 11, 2002,

the festivities included a demonstration of fire awareness and a display of fire-

fighting equipment routinely used by the department.

“It brings to the forefront that CIBC is committed to the community and encour-

ages its employees to get actively involved,” Hothi says. With CIBC’s support, it is

a role for her that will continue.

PROFILE

Steve Macdonell, Manager, Commercial Banking: Montreal, Quebec

LAKESHORE GENERAL HOSPITAL, WEST ISLAND, MONTREAL

Steve Macdonell is committed to making a difference, volunteering his time and

energy to support the Lakeshore General Hospital on Montreal’s West Island. As

the current chairman of the Lakeshore General Hospital Foundation, Macdonell is

busy spearheading the $10 million “Tools for Healing” campaign to purchase life-

saving medical equipment that will transform the hospital into a state-of-the-art

medical facility and renew its role as a leading healthcare provider.

CIBC has been one of the hospital’s steadfast supporters, both as a major donor

to the capital campaign and by supporting Macdonell’s activities by enabling him to

CIBC contributes toLakeshore General Hospitalboth as a major donor andby supporting employeeSteve Macdonell’s fundraising activities.

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COMMUNITY

32


attend key fundraising functions that benefit the hospital. Through the Employee

as Ambassador Program, he was able to go to the Harvest Moon Ball, the commu-

nity’s most prestigious fundraising gala attended by over 400 political and business

leaders, to continue his important work for the hospital.

“People see first-hand that you work for a caring institution that takes pride in

giving back to the community, and that it is behind one of its greatest assets – its

employees – to make a contribution,” Macdonell says. As a CIBC employee, he’s

very happy for the recognition and the support.

OTHER AMBASSADORS INCLUDE:

Sue Cowan – Business Administration Officer

Georgetown, Ontario

Georgetown Children’s Chorus

As a volunteer and proud parent, Sue serves as board secretary of the Georgetown

Children’s Chorus, which consists of five choirs of young people between the ages

of four and 20 who perform at various concerts in the community throughout the

year. After the September 11 tragedy, the youth choir performed “Let Us Hold On

to Each Other,” a song specially written for a community prayer vigil. With support

from the Employee as Ambassador Program, the song was produced on CD, with

all the proceeds after the production costs going to the Canadian Red Cross for

disaster relief for the families of the victims.

“It was grassroots. It was kids. It was good for everybody,” says Cowan.

Karen Hansen – Branch Manager

Delia, Alberta

Kidsport Delia

Not all children in our community get to play organized sports. But there is a solu-

tion. Kidsport is a national charity that brings sport and needy kids together, so

that everyone can play. That made sense to Karen, so she became a founding

member and treasurer of Kidsport Delia, to help bring this organization into the

community. She is leading the fundraising charge to solicit donations from the

community to start things off. The funds raised from the Employee as Ambassador

Program and other local sources will go towards registration fees so that all

children in the community can play sports.

“It’s important because Delia has always supported CIBC and it’s good to see it

coming back to the community,” says Hansen.

CIBC is a steadfast supporter of Lakeshore General Hospital and its role as a healthcareprovider to the community.

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Bob Kapur – Senior Manager, Legal & Compliance

Toronto, Ontario

Ontario Youth Parliament

Ontario Youth Parliament is an inter-denominational, nonpartisan educational forum

modelled on the Ontario legislature. This year’s 35th sitting brought together around

150 young people aged between 15 and 21 from every corner of the province to

debate the issues of the day and to explore beliefs and values from across the polit-

ical spectrum. Bob is involved behind the scenes to help run the organization, serv-

ing on the Board of Directors, assisting with fundraising and providing financial

expertise. With the financial support from the Employee as Ambassador Program, he

made a difference by easing the cost of transporting delegates to the conference.

“CIBC’s support helps to foster community involvement and lets us achieve more

for this youth organization,” says Kapur.

Dennis Norton – Manager, Retail Markets and Products Technology

Toronto, Ontario

Durham Children’s Aid Society

Dennis got involved with the Durham Children’s Aid Society about two years ago

because he wanted to work with an organization helping kids at risk. Currently

serving as vice-president, a director and member of the Operations Committee,

he’s driven by the work the society is doing. With the help of the Employee as

Ambassador Program, he can make a positive contribution to the society’s goal to

bring positive change to the lives of these children.

“I’m very happy to work for an organization that supports my community activi-

ties,” says Norton. ”It’s a good thing to do and I’m very proud of that.”

Employee initiatives

CIBC is proud to support the volunteer efforts of its employeeswho raise millions of dollars every year for their chosen causes.The biggest and best known of these is the CIBC Run for theCure. This year’s October 6th event was the largest ever, raisingmore than $13 million for the Canadian Breast CancerFoundation to help eradicate this disease.

Another major employee initiative, the CIBC World Markets Children’s Miracle Day,

which was started in 1984, is now a global phenomenon. For one day every

Canadians all across the coun-try, like Judith Manley, supportedthe 2002 CIBC Run for the Cure,raising more than $13 million tofight breast cancer.

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December, CIBC World Markets and CIBC Wood Gundy sales and trading staff world-

wide donate their fees and commissions to local children’s charities. On the 2001

Miracle Day, employees raised $19.2 million globally, including $3.1 million in Canada.

CIBC employees also volunteer countless hours to United Way and other cam-

paigns in communities across Canada, as well as participate in regional initiatives,

such as the annual fundraising activities for B.C.’s Children’s Hospital.

CIBC Run for the Cure

The CIBC Run for the Cure is the bank’s biggest employee fundraising activity in

Canada, and the country’s premier annual event dedicated to raising money to

fight breast cancer. It is a cause that CIBC employees take to heart.

The 11th annual CIBC Run for the Cure was held on October 6, 2002 and marked

CIBC’s sixth year as the title sponsor. This year’s event was the largest ever, break-

ing last year’s records for the number of participants and the funds raised. It

involved more than 135,000 participants in 38 communities across Canada, includ-

ing over 14,000 CIBC employees, their families and friends nationwide – employees

like breast cancer survivor Angie Fera of Toronto.

PROFILE

Angie Fera, Teleconsultant: Toronto, Ontario

CIBC RUN FOR THE CURE

On October 6th, Angie Fera ran for the cure. A CIBC employee and breast cancer

survivor, she knows better than most the importance of supporting a cause that

can put an end to this disease. She’s in good company. The bank’s employees have

taken on the CIBC Run for the Cure as their own. Enthusiastic supporters of the

event since it was first started back in 1992, over 14,000 employees, their families

and friends joined ranks to help defeat breast cancer at 38 different run sites from

Newfoundland to Vancouver Island.

Participating has become a treasured annual event for Fera, made all the more

poignant for having survived her brush with breast cancer. “It’s like giving back some-

thing precious,” she says. “I have been given a chance to live and I’d like to pass it

on to other women.” It’s also a wonderful opportunity to spend time with work

colleagues, old friends, new acquaintances and family members who are mutually

supportive and share the common goal of creating a future without breast cancer.

Participating in this event isvery important to CIBC employeeand breast cancer survivorAngie Fera.

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With CIBC’s continued title sponsorship of the event, the enthusiastic commitment

of employees and the growing support of the public, Fera is confident that the

cure is in sight. “I count my blessings every day that I am alive,” she says. “If I could

help just one person I would be really happy. But if everyone could help just one

person, now that would be terrific.”

In addition, CIBC employees take leadership positions in the co-ordination of the

event as Canadian Breast Cancer Foundation run directors. Twelve of the 38 CIBC

run sites were led by employees in 2002 and close to 1,400 CIBC employees vol-

unteered to help organize local events.

“The volunteer network is quite unique and very important to the success of this

event,” says Jay Hooper, National Director, Funds Development for the Canadian

Breast Cancer Foundation. “CIBC’s investment goes well beyond our expectations

in terms of level of support for a variety of reasons,” says Hooper, “one of them is

undoubtedly the profound and growing support from its employees.”

Run sites: 2002 CIBC Run for the Cure

Fraser Valley, British Columbia

Kamloops, British Columbia

Kelowna, British Columbia

Nanaimo, British Columbia

Prince George, British Columbia

Vancouver, British Columbia

Victoria, British Columbia

Yellowknife, Northwest Territories

Calgary, Alberta

Edmonton, Alberta

Red Deer, Alberta*

Regina, Saskatchewan

Brandon, Manitoba*

Winnipeg, Manitoba

Barrie/Orillia, Ontario

Brampton, Ontario

Durham Region, Ontario

Hamilton/Burlington, Ontario

Kingston, Ontario

Kitchener/Waterloo, Ontario

London, Ontario

Niagara Region, Ontario

Ottawa, Ontario

Peterborough, Ontario

Sault Ste. Marie, Ontario*

Simcoe, Ontario*

Sudbury, Ontario

North Bay, Ontario

Toronto, Ontario

Windsor, Ontario

Montreal, Quebec

Charlottetown, Prince Edward Island

Fredericton, New Brunswick

Moncton, New Brunswick

Saint John, New Brunswick

Halifax, Nova Scotia

Sydney, Nova Scotia

St. John’s, Newfoundland

*Satellite sites

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CIBC World Markets Children’s Miracle Day

Each year, on the first Wednesday in December, CIBC World Markets and CIBC

Wood Gundy sales and trading staff in Canada, the U.S., Europe and Asia donate

their fees and commissions to children’s charities.

On Miracle Day 2001, held on December 5th, CIBC raised $19,245,180 globally,

including $3,150,339 generated in Canada. Since one solitary broker, the late

Timothy Miller, thought of the idea for the event back in 1984, Children’s Miracle Day

has raised almost $85 million.

These funds are directed back to the communities where they were raised, provid-

ing grassroots help for more than 350 local and national charitable organizations

dedicated to improving the education, health and well-being of children.

This year, the Miracle Generation Challenge was created to commemorate the

2001 Year of the Volunteer, to recognize the thousands of hours young Canadians

devote to their communities. Young people, 18 years of age and under, were invited

to answer questions about volunteerism and what they would do to make their

community a better place to live. Award winners were chosen from over 1,100

submissions, based on entries that were thoughtful, well written and showed an

obvious commitment to the principle of volunteerism and community involvement.

HERE ARE A FEW EXAMPLES OF THE TYPES OF PROGRAMS THAT THE CIBC WORLD

MARKETS CHILDREN’S MIRACLE FOUNDATION SUPPORTS:

Education – In today’s information age, children increasingly need to learn new

skills to succeed and experience continuous learning throughout their lifetime.

Centre for Family Literacy – The Centre for Family Literacy develops stronger

relationships between parents and children, building stronger families and healthy

communities. In 2002, the CIBC World Markets Children’s Miracle Foundation

donated $10,000 to the centre to help it provide a wide range of programs, such

as Books for Babies, Rhymes That Bind and Learning Together, that develop early

literacy and language experiences for young children, to promote healthy family rela-

tionships and provide a foundation for all other learning in a child’s life.

Since 1984, Children’s Miracle Day has raised almost $85 million for children’s charities.

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PROFILE

Maureen Sanders, Executive Director: Edmonton, Alberta

CENTRE FOR FAMILY LITERACY

Literacy, so important in the raising of children, weaves through all aspects of

family and social life. “It’s a community responsibility,” says Maureen Sanders,

Executive Director of the Centre for Family Literacy, “and we all have to be part of

it.” Family literacy influences child development, adult literacy and family dynamics,

which are the building blocks of family and community.

The Centre for Family Literacy is working with its local partners to pioneer innovative

literacy programs for families in the community and to develop basic training pack-

ages for family practitioners new to the field in Alberta and across Canada. The centre

is at the leading edge as family literacy emerges as an important public health issue

in communities nationwide. With funding from the CIBC World Markets Children’s

Miracle Foundation, the centre is continuing to develop groundbreaking family

literacy programs that encourage parents to explore the world of literacy with their

children, so they can experience and share in their growth.

“It’s really important,” Sanders says, “that corporations like CIBC invest in their

communities and help with community development.” With their support, the

centre’s work will go on, helping parents and children to build relationships that

are healthy and strong.

Health – CIBC World Markets supports charitable programs and organizations

whose goals are to better the health of children through basic health care, nutri-

tion and tending to illness.

Bloorview MacMillan Children’s Centre – Children with disabilities have the same

types of concerns as other kids of their age. They also face additional challenges

that are more than just health or medical problems, they are important life and

wellness concerns.

Bloorview MacMillan Children’s Centre is a leader in rehabilitation, education,

advocacy and research, and is dedicated to enabling children with disabilities and

special needs to achieve their personal best. With $10,000 in support from the

CIBC World Markets Children’s Miracle Foundation, the centre is able to create

innovative programs and services that enrich the independence and quality of life

of children and families in Ontario and beyond.

Investing in family literacy helps parents and children build strongand healthy relationships.

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PROFILE

Valerie McMurtry, President: Toronto, Ontario

BLOORVIEW MACMILLAN CHILDREN’S FOUNDATION

Ontario kids with disabilities and their families know about Bloorview MacMillan

Children’s Centre. As the province’s largest pediatric rehabilitation centre, young

people with physical disabilities and special needs from Toronto and across Ontario

benefit from its outpatient clinics, hospital and respite care, assistive technology

services and community outreach activities.

“In addition to providing care and services for children with special needs, we also

serve as a resource for other children’s centres. We provide professional education

and consultation to ensure young people with disabilities can access services locally

to help them develop the skills they need to realize their full potential,” says foun-

dation president Valerie McMurtry.

With support from the CIBC World Markets Children’s Miracle Foundation,

Bloorview MacMillan is enhancing services for children admitted to the centre’s

hospital unit. Children’s Miracle Day funds are helping to equip a new on-site

therapeutic playroom to provide a safe, fun and educational environment where

children can learn and develop their skills through play.

At the centre, staff are dedicatedto enabling children with disabili-ties and special needs to achievetheir personal best.

Bloorview MacMillanChildren’s Centre’s programs

enrich the independence and quality of life of children

and their families.

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“We are committed to enabling children with disabilities achieve their personal

best,” says McMurtry. “With help from the CIBC World Markets Children’s Miracle

Foundation, we are that much closer to our goal.”

Well-being – Children need to be valued and given the opportunity to experience

joy, forge friendships and receive emotional support. Children’s Miracle Day funds

programs and organizations supporting this belief.

Partners For Youth – Partners For Youth is committed to providing vulnerable chil-

dren and challenged youth with a safe, supportive and fun environment in which

to learn, to grow and to make responsible life decisions. With the $7,000 dona-

tion from the CIBC World Markets Children’s Miracle Foundation, Partners For

Youth provides mentoring and adventure-based programming to increase partici-

pants’ sense of personal confidence, and to raise the level of co-operation, respect

and support within the group. Challenging activities, such as rappelling, caving

and canoeing give participants the opportunity to try out new roles and to see life

from a different perspective.

PROFILE

Joanne Thomson, Managing Director: Fredericton, New Brunswick

PARTNERS FOR YOUTH

Partners For Youth was founded on a simple thought, the idea of one community

pooling all its skills and resources and coming together to give young people at risk

a fighting chance at a successful adolescence. Today, the organization consists

of three separate but related programs – the School-Based Program, the

Guardianship Program and the First Nations Outreach Program – that provide vul-

nerable and challenged youth with a safe, supportive and fun environment to help

them learn how to cope with everyday life situations.

The programs operate in 12 different schools in four regions of New Brunswick,

helping middle school children at risk, children in the care of the province, and First

Nations children to experience a happy group dynamic that they can all share and

learn from, so they can grow as individuals.

With continued funding support from the CIBC World Markets Children’s Miracle

Foundation, Partners For Youth plans on building on that original great idea and

intends to expand across the province. Having CIBC World Markets as a commu-

nity partner is key to helping the organization reach its goal. “It’s an investment in

our common future,” managing director Joanne Thomson says, “and I know we

can all benefit.”

Partners For Youth adventure-based activities challenge partici-pants to see life from a newperspective.

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CIBC is determined to be theemployer of choice in the

financial services industryand has a recruitment

strategy that demonstratesthis commitment.

United Way and more

CIBC provides more than $2.45 million in corporate donations to United Way in

addition to over $250,000 of in-kind support. The bank’s employees contribute

even more through their fundraising efforts and their payroll deductions. In 2002,

CIBC’s national total amounted to $6.4 million.

In the Greater Toronto Area (GTA), CIBC’s corporate gift of $1.3 million was com-

plemented by the generosity of individual employees. A total of 72 Major Gift

donors gave $5,000 or more for a total contribution of $1.42 million, and CIBC

won the Spirit Award for its Leadership Campaign with individual gifts of more

than $1,000 totalling $637,000. Overall, 5,366 CIBC donors in the GTA raised a

record-breaking $2,775,600.

Also, CIBC employees in the GTA represented the largest “Days of Caring” team

with 216 volunteers helping United Way member agencies.

B.C.’s Children’s Hospital (BCCH) – Each year, CIBC employees in B.C. stage an annual,

province-wide campaign to raise funds for the B.C.’s Children’s Hospital.

In seven years, they have raised almost $2 million to help BCCH purchase much

needed equipment and to fund life saving research. In 2002, CIBC employees

raised over $215,000 through bake sales, book sales, garage sales, coffee parties,

raffles, selling chocolates and Seymore Bears.

Employer of choice

At CIBC, we believe the best companies are those with the bestemployees. That’s why the bank is always looking for new,innovative ways of attracting and retaining the best people tojoin the CIBC team.

CIBC is determined to be the employer of choice in the financial services industry

and our recruitment strategy and initiatives demonstrate that commitment. By

reflecting the principles of diversity and employment equity in the workplace, CIBC

builds stronger teams where every employee makes a difference. The bank makes

every effort to attract and retain skilled employees from diverse communities,

specifically, women, Aboriginal Peoples, persons with disabilities and members of

visible minorities.

In 2002, CIBC donated $1.3 million to United Way of

the GTA and its employeescontributed even more through

their fundraising efforts andpayroll deductions.

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CIBC’s redesigned career website offers current job postings, templates, tools and

tips; the bank participates regularly in job fairs and other events for students,

Aboriginal youth, people with disabilities and other groups that offer great poten-

tial as future employees; and CIBC has a global hiring policy in place to ensure that

the same high standards are applied across the bank and its subsidiaries worldwide.

NOTEWORTHY DEVELOPMENTS FOR 2002 INCLUDE:

CIBC Children’s Centre – In 2002, CIBC launched the CIBC Children’s Centre, an

innovative backup childcare facility, available exclusively to employees, that pro-

vides a convenient alternative when regular childcare arrangements break down.

CIBC staff can rely on a safe, reliable solution, knowing that their children are well

taken care of. Managed by ChildrenFirst Ltd., one of North America’s leading

backup childcare providers, the centre currently has 30 spaces for children aged

between three months and 13 years, increasing to 40 spaces in 2003.

PROFILE

Carolyn Ingram, Consultant: Toronto, Ontario

CIBC CHILDREN’S CENTRE

“Looking ahead, I have tremendous relief knowing that when there are scheduling con-

flicts, I can make use of the centre and go to work as well,” says Carolyn Ingram, a CIBC

communications consultant with the Enterprise Information Security Group and an

enthusiastic client of the newly launched CIBC Children’s Centre. Judging by the initial

response and number of early registrations, her view is clearly shared by her colleagues.

The first of its kind in Canada, the centre provides backup childcare for children of

employees to help them manage the balance of work and family responsibilities in

their lives. It helps families cope with the stress of last-minute arrangements, remov-

ing the pressure on colleagues and co-workers to step into the breach. CIBC parents

can use the facility up to 20 days each year and up to five consecutive days if required.

The CIBC Children’s Centre provides employees with a safe, reliable backup child

care solution that allows them to concentrate on the job at hand knowing that

their children are being well cared for. “I think it’s fantastic,” Ingram says. “It’s a

huge benefit for parents because if there’s an issue with your child, you’re close by

and you can deal with it.”

CIBC chairman and chief execu-tive officer John Hunkin visits theCIBC Children’s Centre.

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CIBC e-Learning Solution – The bank’s e-Learning Solution provides a single chan-

nel for delivering learning to employees across the organization. It is a web-

enabled, integrated vendor system that includes a learning management system,

a competency management system and an accreditation/continuing education

tracking system. Initially available to U.S. employees in the Amicus line of business,

it was extended to CIBC branch banking employees Canada-wide in 2002.

Global Tuition Assistance Policy – As part of CIBC’s commitment to continuous

learning, permanent employees at any location globally may upgrade their skills to

improve their career advancement opportunities at no cost through the bank’s

global tuition assistance policy. External courses are covered at up to 100% of the

cost of course tuition for a reasonable part-time course load.

Wellness Checkpoint – In 2002, CIBC launched Wellness Checkpoint, an exciting

new global health website for employees. The site provides assessment tools and

information that promote health and well-being. It encourages all employees to

become more proactive and to focus on the prevention of poor health, instead of

having to manage the consequences of it. The range of information and services

offered will help people maintain a healthier lifestyle and better manage the

challenges of everyday life.

CIBC Access Awards/MBA Awards for Students with Disabilities – In the first year

of its three-year program, CIBC presented 14 awards to students with disabilities –

eight from Ryerson University, four from York University’s Schulich School of

Business and two from the Rotman School of Business at the University of Toronto.

The awards were established in 2001 in partnership with the Disabled Persons

Employment Equity Human Rights Group and are available to post-secondary stu-

dents with disabilities to help fund their education.

PROFILE

Uzma Khan, Third-Year Student: Mississauga, Ontario

CIBC ACCESS AWARDS

“It’s a good idea that CIBC came up with this award,” says Uzma Khan, a third-

year student in Ryerson University’s Information Technology Management Program

and one of 14 recipients of the CIBC Access Awards for 2002. “This kind of sup-

port really helps. I hope it continues and spreads to other organizations.”

CIBC’s new WellnessCheckpoint website provides

information that promotes the health and well-being

of employees.

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CIBC has committed $75,000 over three years to the program and is working with

Ryerson University, University of Toronto and York University to help in the selec-

tion of candidates. As one of Canada’s largest employers, the bank is committed

to the principle of employment equity and diversity in its workforce. It’s not only

the right thing to do, it is also the smart move to have equitable human resource

policies and practices in place that benefit all bank employees.

Receiving the award will definitely have an impact in the short term and should

help Khan to find employment after graduation. “The biggest difference for me

would be if I was to find employment,” she says. “The CIBC award program is a

great start for making that happen.”

Awards

Canadian Foundation for Physically Disabled Persons Corporate Award – CIBC was

recognized for its demonstrated commitment to people with disabilities through acces-

sibility initiatives, workplace accommodation outreach and its sponsorship programs.

Human Resources Development Canada Certificate of Merit – CIBC was

awarded a Certificate of Merit by the federal government in recognition of its

programs to promote equity and diversity within the workforce. In particular,

CIBC was commended for its record in improving the representation of women

within senior management from 3.4 percent in the late 1980s to 34.2 percent

today. The bank was also recognized for its programs to increase hiring of

Aboriginal Peoples and people with disabilities.

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Employment in Canada

CIBC is one of Canada’s largest employers. In 2002, the bankand its listed affiliates had more than 36,000 full-time and part-time employees nationwide.

Employment at CIBC offers a wide range of career opportunities in everything from

technology and e-commerce to investment banking and head office functions.

There are thousands of positions in branch banking, wealth management and in

the bank’s network of telephone banking centres.

During the year, the CIBC group of companies paid out more than $2.25 billion in

salaries and benefits to its Canadian workforce. Part-time employees receive equiv-

alent benefits and are paid on the same basis as full-time employees.

In addition, the bank supported thousands more jobs indirectly, in every sector

from janitorial services to high-tech consultants, through the money invested in

outside goods and services. The total for 2002 was approximately $2.9 billion

worldwide, with over $2 billion spent in Canada.

FULL-TIME AND PART-TIME EMPLOYEES – AS AT OCTOBER 31, 2002CIBC and its listed affiliates

Full-Time Part-TimeProvince Employees Employees

British Columbia 2,873 1,205Alberta 1,829 884Saskatchewan 725 402Manitoba 580 349Ontario 18,761 3,365Quebec 2,471 821New Brunswick 461 106Nova Scotia 926 231Prince Edward Island 87 55Newfoundland and Labrador 177 79Territories 94 15

Total 28,984 7,512

Employment at CIBC offers a wide range of career

opportunities in everythingfrom technology and

e-commerce to investmentbanking and head

office functions.

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Taxes in Canada – fiscal year 2002

In fiscal 2002, the CIBC group of companies’ tax expense toall levels of government in Canada exceeded $1.3 billion. Thistotal consisted of more than $843 million in income taxes, over$99.9 million in capital taxes and in excess of $373 million inpayroll taxes (employer portion), business taxes, property taxes,and GST and sales taxes.

TAXES – FISCAL 2002CIBC group of companies

$ thousands Income Taxes Capital Taxes

Federal Government $ 619,849 $ –

Provincial GovernmentsBritish Columbia $ 21,051 $ 20,475Alberta $ 14,437 $ (276)Saskatchewan $ 3,673 $ 5,757Manitoba $ 3,988 $ 4,714Ontario $ 151,970 $ 53,034Quebec $ 22,710 $ 7,968New Brunswick $ 685 $ 2,050Nova Scotia $ 3,120 $ 3,761Prince Edward Island $ 402 $ 509Newfoundland and Labrador $ 1,271 $ 1,978Territories $ 531 $ –

Total $ 843,688 $ 99,969

In 2002, CIBC paid taxes to all levels of governmentincluding income and capitaltaxes, payroll, property andsales taxes.

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TheEnvironment

Corporate Environmental Management ProgramCIBC’s Corporate Environmental Management Program addresses corporate environmental policyand ensures that responsible environmental conduct is promoted and practised throughoutthe organization.

Environmental credit risk managementCIBC’s environmental credit risk management integrates the environmental risk componentinto the bank’s overall credit assessment process.

Environmentally responsible procurementIn 2002, CIBC pursued initiatives as part of an environmentally responsible procurement processfor purchasing competitively priced and environmentally friendly products and services.

Facilities and operations managementCIBC’s initiatives promote environmental awareness and encourage responsible employee conduct in support of environmental management objectives.

DonationsCIBC supports a number of national, regional and community-based organizations and causesdedicated to protecting the environment.

Employee as AmbassadorThe bank supports the volunteer efforts of its employees for worthy causes through itsEmployee as Ambassador Program.

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53

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The En

viron

men

t

WWF Canada’s Nunavut Conservation Project works with local partners to help communities balance Arctic development with conservation measures.

CIBC’s support of WWF Canada’s Arctic Youth andConservation Program offers young people the oppor-tunity to participate in their own culture, language andtraditions through education and training programs.


THE ENVIRONMENT

49


The Environment

Meeting the needs of the present without compromising theability of future generations to meet the needs of the future.That is the challenge of sustainable development, the fundamen-tal principle of environmental management. CIBC’s corporateenvironmental policy supports this principle. It also confirms thebank’s commitment to managing environmental issues effectivelyto safeguard the interests of customers, employees, shareholdersand communities where CIBC does business.

CIBC is one of two Canadian banks currently included in the Dow Jones Sustainability

World Index (DJSI World), which tracks the performance of sustainability-driven

companies. DJSI World consists of more than 300 companies, representing the top

10% of leading sustainability-driven companies in 64 industry groups in 23 countries.

In addition, CIBC is a member of the Environmental Issues Committee of the

Canadian Bankers Association and a signatory to both the United Nations

Environmental Program (UNEP) Finance Institutions Statement on the Environment

and Sustainable Development and the International Chamber of Commerce

Business Charter for Sustainable Development.

The bank is also an active member of the UNEP Finance Initiatives North American

Task Force which has the objective of supporting and expanding sustainable finan-

cial practice in North America.

Corporate Environmental Management Program

CIBC’s Corporate Environmental Management Program addressesthe corporate environmental policy. The program’s objectives areto ensure that responsible environmental conduct is promotedand practised throughout the organization, to encourage supportin our client and vendor relationships, and to ensure that CIBC isprotected from all forms of environmental risk.

Program components include credit and investment risk management to address environ-

mental risks inherent in CIBC’s lending and investment activities, as well as initiatives and

due diligence in the areas of procurement, facilities and operations management.

CIBC is listed on the Dow JonesSustainability World Index thattracks the performance of sus-tainability-driven companiesworldwide.

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In addition, CIBC donations support a wide range of environmental causes and

organizations that advocate and promote responsible stewardship in local commu-

nities across Canada. Also, the bank contributes to employee initiatives to protect

the environment through the Employee as Ambassador Program by supporting

employees who volunteer their time and energies to worthy environmental causes.

Environmental credit risk management

Managing risks inherent in CIBC’s lending activities is an impor-tant part of the Corporate Environmental Management Program’smandate. Environmental credit risk management was introducedin 1991 in response to loan impairment and direct liability con-cerns that resulted from legislation passed in Canada, the UnitedStates and other jurisdictions where CIBC does business.

CIBC’s approach has been to fully integrate the environmental risk component into

the overall credit assessment process. Throughout the 1990s, CIBC environmental

risk management developed and refined policies and processes for addressing

bank exposure in lending decisions. Environmental risk management programs,

with credit policies, guidelines and requirements covering all lending situations,

have been introduced for the small business and mid-market, and large corporate

sectors to protect the bank from these risks.

CIBC’s program has had the benefit of increasing awareness on environmental

issues, and encouraging and promoting sound environmental management prac-

tices, within its customer base.

For small business and mid-market lenders, the CIBC Environmental Risk

Management Reference Guide was developed as part of a comprehensive training

program and is now available on the CIBC intranet. The guide establishes a 10-step

process for incorporating environmental risk considerations into the evaluation of

overall creditworthiness, helping lenders to this sector quickly determine the level

of environmental due diligence required for particular credit situations, and helping

clients to understand the bank’s requirements and the importance of these issues.

In CIBC’s large corporate sector, environmental risk evaluation is a required component

of credit analysis due diligence. To support lenders in this market, CIBC environmental

risk management developed the environmental risk management process for the

CIBC’s approach fully inte-grates the environmental risk

component into the overallcredit assessment process.

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THE ENVIRONMENT

51


large corporate sector. This guide outlines a detailed process for addressing environ-

mental risk with large corporate clients, covering the following major components:• Knowledge of the borrower – analysis and understanding of financial data to

determine current and contingent environmental liabilities.• Knowledge of the collateral – identifying past, present and projected use of

the property and acquiring an understanding of potential environmental liabili-

ties associated with the property.• Providing for appropriate loan agreements and security documentation –

including representations and warranties pertaining to compliance and property

conditions, with indemnification for the bank.

In addition, CIBC’s environmental risk management provides a variety of services to

support the bank’s credit risk management activities and to ensure that CIBC and its

clients adhere to the highest standards of environmental practice. These include:• Due diligence reviews of client information, client environmental data, assessing

compliance records, interpreting consultant reports and interviewing client personnel.• Assessment of client facilities and corporate environmental management systems.• Advisory services for retaining environmental consulting services.• Assisting in the structuring of credits taking account of environmental risk

management concerns.

CIBC’s environmental risk management actively participates in external forums on

sustainability issues, such as providing input to provincial regulatory agencies in the

development of brownfields redevelopment legislation. Brownfields are usually

urban commercial or industrial sites that are abandoned, vacant or under-utilized,

often due to historical environmental impairment.

Environmental risk assessment criteria are also included in guidelines governing

CIBC’s merchant banking activities.

Environmentally responsible procurement

CIBC seeks to do business with suppliers and vendors whoshare the bank’s commitment of caring for the environmentand who have adopted their own policies and procedures formitigating environmental risk.

In 2002, CIBC pursued several initiatives as part of an evolving environmentally

responsible procurement process in an effort to purchase competitively priced,

CIBC’s environmental riskmanagement provides a variety of services to ensure that CIBC and itsclients adhere to the highest standards of environmental practice.

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environmentally friendly products and services. These initiatives continued to build

upon strong business relationships with environmentally responsible suppliers

who can assist the bank in reducing the environmental impact of its operations

and services.

THESE INITIATIVES INCLUDE:

Adoption of Environmentally Responsible Procurement (ERP) guiding principles

based on the Canadian Standards Association (CSA) environmentally responsible

procurement guidelines and adapted to meet CIBC’s business environment. The

ERP guiding principles detail criteria to be incorporated into the bank’s procure-

ment practices and decision-making processes where appropriate and applicable.

Incorporation of environmental criteria into CIBC’s standard request for proposal

process. Environmental criteria, based in part on CSA’s environmentally responsible

procurement guidelines, now constitute one of a number of criteria incorporated

in the evaluation and selection process where appropriate.

Adoption of the U.S. EPA’s EnergyStar certification criteria into the selection

process for CIBC’s desktop, laptop, monitor, printer and fax machine standards.

Incorporating these guidelines will result in a wide variety of benefits, including

preferred supplier relationships based on a shared commitment to the environ-

ment, and greater use of environmentally friendly products and services that are

energy efficient, made of reusable or recyclable materials, contain minimal and

recyclable packaging, and are free of hazardous substances.

For example, the overwhelming majority of desktops, laptops, monitors, printers,

copiers and fax machines purchased by CIBC in 2002 met the certification require-

ments for the U.S. EPA’s EnergyStar Program for energy efficiency and carbon diox-

ide reduction. Further, CIBC encourages the re-use of de-commissioned computer

technology as a participant in the Computers for Schools Program, a federal gov-

ernment initiative that provides Canadian schools and libraries with computers free

of charge.

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Facilities and operations management

CIBC maintains an internal employee website and also under-takes formal self-assessment processes and other initiatives topromote environmental awareness and to encourage responsibleconduct by all of its employees in supporting environmentalmanagement objectives.

As a property owner and the anchor tenant in large office complexes across Canada,

CIBC recognizes the importance of working both directly and in partnership with

facility managers and third-party service providers to champion environmental

responsibility and to promote environmental stewardship practices among employ-

ees. In conjunction with its landlords and property managers in major buildings, the

bank develops and maintains metrics to promote, measure and improve energy and

water conservation and the effectiveness of programs, such as recycling of paper and

other consumables, in these locations and throughout its extensive branch network.

Donations

CIBC supports a number of national, regional and community-based organizations and causes dedicated to protecting andconserving the environment.

IN 2002, THE BANK CONTRIBUTED TO A VARIETY OF CHARITABLE ORGANIZATIONS,

INCLUDING:

Computers for Schools – Computers for Schools (CFS) is a national, federal government-

led program that operates in co-operation with the private and volunteer sectors in all

of Canada’s provinces and territories. It collects, repairs and refurbishes donated

surplus computers from government and private sector sources and redistributes

them to schools and libraries across the country, while reducing the environmental

impacts commonly associated with the disposal of redundant electronic equipment.

During 2002, CIBC contributed 351 CPUs, 492 monitors and 99 printers to the

organization, a fair market value of $137,000. Since Computers for Schools was

founded in 1993, CIBC has been the largest corporate supporter, contributing a

grand total of 9,925 CPUs, 7,396 monitors, 350 printers, 225 laptops and 4,700

miscellaneous electronic devices.

CIBC works with its facilitymanagers and third-party serviceproviders to champion environ-mental responsibility and employee practices.

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World Wildlife Fund Canada Arctic Program – CIBC’s three-year, $180,000 dona-

tion to World Wildlife Fund (WWF) Canada supports the Arctic Youth and

Conservation Program and the Nunavut Conservation Project, two initiatives

designed to support local communities in Canada’s Arctic. The Arctic Youth and

Conservation Program offers young people the opportunity to participate in their

own culture, language and traditions through educational programs and training

opportunities provided by WWF Canada, as well as other web-based initiatives.

The Nunavut Conservation Program is an ongoing WWF Canada initiative that sup-

ports local communities by balancing Arctic development with strong conservation

measures. These include the establishment of a network of protected areas on land

and the ocean, careful management of wild animal populations, minimizing the

threat of pollution, and engaging youth in a variety of conservation, education and

outreach programs.

PROFILE

Peter Ewins, Director, Arctic Conservation: Toronto, Ontario

WWF CANADA

Over the years, WWF Canada has successfully drawn attention to the importance

of conservation of this wilderness by introducing the idea into traditional beliefs

and practices in the habitat and working with local communities to reinforce it.

With CIBC’s ongoing support, WWF Canada is focusing its conservation efforts

on Nunavut, the last truly undeveloped area of the Canadian Arctic.

“We want to share the conservation lessons learned elsewhere, so the same mis-

takes are not repeated,” says Peter Ewins, WWF Canada’s Director of Arctic

Conservation. The Nunavut Conservation Program works with local partners to help

communities balance Arctic development with strong conservation measures for

protecting the land, the ocean and for managing animal populations. Youth edu-

cation is a key priority. Youth conservation “on the land” camps, run during the year

in small groups, help young people appreciate conservation and its role in main-

taining the integrity of the environment and creating a sustainable future.

WWF Canada’s conservation programs are targeted at Nunavut because “we see

the need and the return potential being the greatest there,” says Ewins. By sup-

porting initiatives that strengthen Nunavut’s cultural connection to the land, CIBC

is actively helping these Northern communities to build a future that is fundamental

to their survival.

CIBC’s support of WWFCanada’s Arctic Youth and

Conservation Program and the Nunavut

Conservation Project promotes conservation and

assists local communities in Canada’s Arctic.

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The Nature Conservancy of Canada – The Nature Conservancy of Canada (NCC) is

a not-for-profit, non-advocacy organization dedicated to land conservation and

wildlife preservation to create a lasting natural legacy for the people of Canada.

Since 1962, the NCC has conserved more than 1.7 million acres of land nation-

wide. CIBC’s $200,000 commitment over four years will help advance conservation

at more than 50 of Canada’s most ecologically important sites. It will also help NCC

work with communities across the country to protect habitats and species for

future generations and build a natural heritage for Canada.

Youth Challenge International – With CIBC’s financial support, Youth Challenge

International’s Greening High Schools Program expanded across the country in

2002, providing environmental education and conservation activities, and devel-

oping community and leadership building skills in high schools, youth groups and

clubs. The program will be driven by youth and will directly involve over 1,000 high

school students, as well as teachers, parents and community members.

Essex Region Conservation Authority (ERCA) – CIBC’s $6,000 donation to the Essex

Region Conservation Authority renews the bank’s support of this program, which

consists of several initiatives to educate local youth about conservation and to

help create and maintain a healthier, life-enriching environment. This donation

assists in providing ‘Conservation Education’ programs and hands-on environmen-

tal exploration to nearly 10,000 students and youth groups like Guides and Scouts.

Toronto Zoo Foundation – CIBC donated $100,000 to the “Window to the Wild”

campaign, which will help improve the Children’s Wild Life Discovery Centre by

adding wet and dry play areas, an amphitheatre for animal demonstrations, school

and teacher education facilities, as well as a backyard conservation area.

Vancouver Aquarium Marine Science Centre – CIBC donated $100,000 over five

years to the Vancouver Aquarium Marine Science Centre, home to a diverse group

of aquatic animals from around the world, which shares its philosophy of conser-

vation with visitors and the surrounding community. The “Year of the Ocean“ cap-

ital campaign is funding projects that focus on Canada’s Pacific Ocean

environments and the B.C. Salmon Story. CIBC’s support will go to educational

programs created primarily for youth.

CIBC supported the Children’sWild Life Discovery Centre at theToronto Zoo.

The Nature Conservancy ofCanada has conserved morethan 1.7 million acres of landnationwide.

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Employee as Ambassador

CIBC supports its employees who volunteer for worthy envi-ronmental causes and organizations and contributes to theseefforts through the Employee as Ambassador Program.

IN 2002, SOME OF CIBC’S EMPLOYEE AMBASSADORS INCLUDED:

PROFILE

Ross Gage, Retiree: Stonewall, Manitoba

OAK HAMMOCK INTERPRETIVE CENTRE

Since his retirement in 1998, Ross Gage has devoted much of his energy and spare

time helping to run Oak Hammock Interpretive Centre, an educational facility jointly

managed by Ducks Unlimited Canada and the Province of Manitoba. Nestled on

the edge of Oak Hammock Marsh, a designated wetland site of international sig-

nificance, the centre is dedicated to fostering public awareness and knowledge of

the inherent values at Oak Hammock Marsh and marshalling public support for a

number of conservation programs.

Last year, this included a songbird-banding project that was funded, in part,

through the Employee as Ambassador Program. Over a period of time, local song-

birds are caught, banded and released to track their migration. The Oak Hammock

study is part of a larger network of similar songbird projects located at different

sites across the country, so that when the birds are re-caught, their overall patterns

of activity can be catalogued and analysed.

For Gage, the Employee as Ambassador Program is recognition by the bank that

employees who volunteer their time are doing something important for their com-

munities. It also helps Oak Hammock to move forward and make real progress.

“And that,” he says, “is very good for our environment.”

CIBC’s Employee asAmbassador Program recog-

nizes that employees who volunteer their time are doing

something important for their communities.

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PROFILE

Vernon Whynot, Retiree: New Germany, Nova Scotia

ANNAPOLIS VALLEY-SOUTH SHORE RECREATIONAL TRAIL ASSOCIATION

Vernon is the outdoors type. So, when he heard about the “Rails to Trails” project

in his community to turn disused rail beds into recreational trails, it was only nat-

ural that he would become involved. He was soon elected secretary of the local

association charged with getting the trails in shape so that they could be a valued

community resource for use by everybody. In the initial phase of the undertaking,

work is underway to clear 18 kilometres and resurface a total of 10 bridges with

new decks and rails. The Employee as Ambassador Program has helped to get the

project off the ground with a welcome contribution towards tools and materials need-

ed for the job. Now it’s up to the volunteers.

“It’s great that retired people can get support for volunteer work. I spend a lot of

time volunteering in my community and this definitely helps,” says Vernon.

The Employee as Ambassador Program helped get “Rails to Trails”off the ground.

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PAS02_58-75 1/9/03 4:11 PM Page 58

AffordableAccessibleBanking

BranchesCIBC is listening to customers and adjusting its branch and electronic networks to meet shift-

ing demands and changing needs.

President’s Choice FinancialCIBC extended its commitment to provide a quality low-cost electronic option in select grocery

stores across Canada.

ABMsCIBC offers the largest ABM network in Canada with more than 4,300 machines nationwide.

Special needsIn 2002, CIBC launched a number of key initiatives to better serve customers who are senior

citizens, people with disabilities and individuals with modest incomes.

Aboriginal bankingCIBC serves Aboriginal Peoples, their businesses and communities through our offer of personal

and commercial financial products and services.

CIBC OmbudsmanThe CIBC Ombudsman serves as an objective intermediary to help personal and small business

customers resolve their concerns.

62

64

6671

74

75

Affo

rdab

le Accessib

le Ban

king

CIBC celebrated Diversity Month on National Aboriginal Day at a colourful event with Aboriginal Drum and Dance at Commerce Court in Toronto.

We understand that to meet the needs of AboriginalPeoples, we must begin by building effective relation-ships with each community and by improving theiraccess to financial services.


AFFORDABLE ACCESSIBLE BANKING

61


Affordable Accessible Banking

CIBC customers want banking products and services that areaffordable and accessible. They want greater choice, more con-venience and the freedom to select the channel of access thatworks best for them. In 2002, CIBC continued to respond to theneeds of customers with service innovations throughout thebank’s branch and electronic banking networks.

HERE ARE SOME OF THE SMART SIMPLE SOLUTIONS AVAILABLE TO CIBC CUSTOMERS

IN 2002:

Faster branch banking – CIBC completed the implementation of its $92.3 million

investment in branch technology upgrades to improve service by making it easier

for branch staff to serve their customers.

Simpler, more affordable accounts – CIBC offered one chequing account, the

Waive Account™, for daily banking – $4 per month for up to 12 transactions and

when a minimum monthly balance of $1,000 was maintained, daily banking fees

were waived; and one savings account, the CIBC Premium Growth Account™, that

paid the bank’s most competitive interest rates. Both accounts paid interest.

ABMs with greater functionality – CIBC upgraded its network infrastructure to add

functions to more than 150 machines, with plans to upgrade a further 1,000 units in

2003, to allow customers to do more of their banking through the ABM. In addition,

the bank introduced 27 CIBC Audio Access™ ABMs. CIBC continues to operate the

largest financial institution-owned ABM network, providing CIBC customers with the

greatest accessibility to banking services.

Easier online banking – CIBC revamped its Online Banking and Investor’s Edge™

websites, adding greater transaction capability and making them more user friendly.

Online Banking customers can now access mortgage details, and apply for and obtain

a mortgage online. Investor’s Edge customers can buy and sell stocks and mutual

funds, get real-time quotes, track their portfolios and review their transactions.

E-mail money transfer – Personal customers now have the convenience of transfer-

ring money by e-mail, using a secure network developed through our arrangement

with Certapay Inc. and other major Canadian banks.

CIBC is responding tocustomers with Smart SimpleSolutions to meet theirbanking needs.

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More affordable mortgages – Customers can choose between the variable-rate

CIBC Better Than Prime Mortgage™ or the fixed-rate CIBC Better Than Posted

Mortgage™.

Faster, more powerful telephone banking – CIBC introduced speech-recognition

technology and improved customer interaction skills to contribute to the highest

telephone banking customer satisfaction rating in Canada.

More banking choice – Through Amicus Bank, a member of the CIBC group of

companies, CIBC expanded its retail banking offer. In 2002, 212 President’s Choice

Financial services pavilions operated in grocery stores in select locations across

Canada through our strategic alliance with Loblaw Companies Limited.

Branches

CIBC customers’ financial needs and banking preferences arechanging. More and more, they are complementing their tradi-tional in-branch banking visits with electronic transactionsmade at ABMs, through telephone banking or online. CIBC islistening and is in the process of adjusting its branch and elec-tronic networks to meet the shifting demand and changingneeds of customers.

Changes in CIBC’s branch distribution are determined through detailed market

analysis and assessment of prevailing trends of customer behaviour. Depending on

these patterns, branches may be opened or closed in order to meet the needs of

CIBC customers more effectively. In 2002, CIBC opened one branch and closed 31

for a year-end total of 1,139.

WHEN A BRANCH IS CLOSED, CIBC TAKES THE FOLLOWING STEPS TO PROTECT THE

INTERESTS OF THE COMMUNITY, OUR CUSTOMERS AND EMPLOYEES:

• Six months’ notice is given for a rural closure, four months for an urban closure.• CIBC informs the community, including customers, community leaders, politicians

and employees and keeps them advised of all the steps being taken.• The bank works with individual customers and groups to identify their needs

and to assist in the development of alternative arrangements.• CIBC helps displaced staff find new positions within the organization. In 2002,

the bank made every effort to assist employees who were affected by branch

closures to relocate within the bank.

CIBC’s initiatives havecontributed to the highest telephone banking customer satisfaction rating in Canada.

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Manitoba

• 87-333 St. Mary Ave., Winnipeg

CIBC BRANCH OPENINGS – FISCAL 2002

Alberta

• 8215 – 112th St., 20th Floor, College Plaza, Edmonton

Manitoba

• 375 Main St., 5th Floor, One Lombard Place, Winnipeg

Ontario

• 2 Bloor St. W, 5th Floor, Yonge and Bloor, Toronto

CIBC IMPERIAL SERVICE CENTRE OPENINGS – FISCAL 2002

British Columbia

• 1600 – 15th Ave., Unit #206, Prince George

Alberta

• 3030 32nd Ave. NE, Calgary

• 9580 – 170th St., Edmonton

• 13118 – 50th St., Edmonton

New Brunswick

• 125 Trinity Dr., Moncton

• 176 Rothesay Ave., Saint John

Nova Scotia

• 202 Brownlow Ave., Dartmouth

• 215 Chain Lake Dr., Unit A, Halifax


• 655 University Ave., Charlottetown

Newfoundland

• 150 Old Placentia Rd., Mount Pearl

bizSmart OPENINGS – FISCAL 2002

British Columbia

• 256 Cooper St., Greenwood

• 651 Florence St., Midway

Alberta

• 7724 Elbow Dr. SW, Calgary

Manitoba

• 375 Main St., Winnipeg

• Unit 14, Town Centre, Leaf Rapids

• 321 Graham Ave., Eaton Place,Winnipeg

• 400 St. Mary Ave., Winnipeg

• 55 Nassau St., Winnipeg

Ontario

• 3226 Weston Rd., North York

• 837 Wilson Ave., North York

• 172 Queensway, Toronto

• 623 Mount Pleasant Rd., Toronto

• 345 Bloor St. W, Toronto

• 175 Avenue Rd., Toronto



• 1 Yonge St., Toronto

• 1170 Burnhamthorpe Rd.,Mississauga

• 936 Simcoe St., Oshawa

• Mill St., Dublin

• 220 Winstanley St., Monkton

• 220A Main St., Hwy 23, Atwood

• Robinson St. & Wellington St., Port Burwell

• Patrick St., Fordwich

• 34 First Ave., Schumacher

• Hwy 19, Straffordvillle

• 168 Laurier Ave. W, Ottawa

Quebec

• 105 Springer Blvd., Chapais

• 90 Principales, North Hatley

• 800 René-Lévesque Blvd. W, Montreal

New Brunswick

• Main St. & Centennial Rd., Fredericton

BRANCH CLOSINGS – FISCAL 2002

On November 7, 2002, CIBC announced it was ceasing the operations of bizSmart.

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President’s Choice Financial

In 2002, CIBC extended its commitment to provide a qualitylow-cost electronic banking option to Canadians. President’sChoice Financial, a strategic alliance between Amicus Bank, amember of the CIBC group of companies, and LoblawCompanies Limited, offers customers no-fee daily banking,higher interest on savings, lower-cost borrowing and mort-gages to meet their financial needs.

In Canada, there are currently 212 President’s Choice Financial pavilions located in

select Loblaw Companies Limited stores across the country. They are equipped

with multi-functional ABMs, computers with Internet access to customer accounts

and telephones connected directly to customer associates who are available to

serve clients 24 hours a day, seven days a week.

What Customers Are Saying About President’s Choice Financial

“The whole concept of President’s Choice Financial is excellent and I am most

definitely a fan.”

– K. Freeman

“I must congratulate the people at President’s Choice Financial. You have provided

the most convenient banking I have ever had access to.”

– M. Hutcheon

PROFILE

Mike Spero: President, Amicus Bank

PRESIDENT’S CHOICE FINANCIAL

What happens when you combine one of Canada’s lowest-cost consumer banking

platforms with a leading grocery brand? You get President’s Choice Financial, a

financial services value package from Amicus Bank, a member of the CIBC group

of companies, and Loblaw Companies Limited.

CIBC extended its commit-ment to provide quality

low-cost electronic bankingoptions to Canadians.

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President’s Choice Financial offers a unique set of financial products and services

available electronically through ABMs, telephone banking and the Internet that

are all geared to save customers time and money. ”This is discount banking for peo-

ple who are willing to do it themselves,” says Mike Spero, president of Amicus Bank.

“Our electronic platform lets us take the savings and pass them on to the consumer.”

The partnership certainly makes money sense to customers looking for a banking

alternative in the market. In just over four years, 1.05 million customers have tuned

in to the value that President’s Choice Financial offers and the numbers keep

growing. “We are responding to a need in the marketplace to provide self-service

banking at self-service prices,” says Spero. “We’re listening to our customers

and making a difference on price.”

President’s Choice Financialpavilions are equipped with multi-functional ABMs, computers withInternet access to customeraccounts and telephones connecteddirectly to customer associateswho are available 24/7.

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ABMs

With over 330 million transactions taking place every year,CIBC’s ABM channel is the most popular banking connectionpoint for the bank’s customers. At fiscal year-end 2002, CIBCcontinued to offer customers the largest ABM network inCanada, with more than 4,300 machines in branch and non-branch locations across the country.

In addition to providing customers access to over 2,190 ABMs in branches nation-

wide, CIBC offers banking convenience through ABMs displaying the CIBC logo at

almost 2,000 non-branch locations, including 7-Eleven stores, participating Mac’s

Convenience Stores, Petro-Canada and Ultramar locations and various independent

convenience stores. Also, CIBC deposit account holders can withdraw cash at any

of the 263 President’s Choice Financial bank machines across the country at the

same cost (if a fee applies to the withdrawal) as any withdrawal at a CIBC ABM.

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ABM Installations – 2002

British Columbia

• 904 Davie St., Vancouver

• 6001 Grant McConachie Way, Richmond

• 4755 Kingsway, Burnaby (2)*

• 3749 Shelburne St., Victoria

• 2515 Hemlock St., Vancouver

• 264 Newport Dr., Port Moody

• 2801 10th Ave NE, Salmon Arm

• 4152 Redford St., Port Alberni

• 801 Marine Dr., North Vancouver

• Guilford Town Centre, Surrey

• 6435 Metral, Nanaimo

• 8985 120th St., Delta

• 20370 Dewdney Trunk Road, Maple Ridge

• 1523 Prairie Ave., Port Coquitlam

• 15961 Fraser Hwy, Surrey

• 4301 25th Ave., Vernon

• 4709 27th St., Vernon

• 2435 Millstream Rd., Victoria

• 1210 Summit Dr., Kamloops

• 265 Menzies Ave., Victoria

• 3393 Douglas St., Victoria

• 232nd St., Maple Ridge

• 1125 Denman St., Vancouver

Alberta

• 15430 Stony Plain Rd, Edmonton

• 6645 118th Ave. NW, Edmonton

• 10832 102nd Ave., Edmonton

• 200 9A Ave., Edmonton

• 16703 100th St. NW, Edmonton

• 1704 61 St. SE, Calgary

• 730 – 8th St., Canmore

• 10100 Southport Rd. SW, Calgary

• 420 Allen St Bay, Red Deer

• #100 4302 50th St., Leduc

• 15399 Castledowns Rd. NW, Edmonton

• 905 1st Ave. NW, Airdrie

• 2204 19th St., Nanton

• 37553 Highway #2 S, Red Deer

• 1120 137th Ave. SE, Calgary

• 1731 Mountain Ave., Canmore

• 4916 50th Ave., Leduc

• 336 58th Ave. SE, Calgary

• 6525 Elbow Dr. SW, Calgary

• 1819 3rd Ave. South, Lethbridge

• 1071 Ross Glen Dr., Medicine Hat

• #100 11488 24th Street SE, Calgary

• #26 140 East, Chestermere

• 355 Southridge Dr. SE, Medicine Hat

• 5111 Northland Dr. NW, Calgary (2)*

• 3945 34th St. NW, Edmonton

• 230 Lynx St., Banff

Saskatchewan

• 3 Worobetz Place, Saskatoon

• 2965 Gordon Rd., Regina

Manitoba

• 1180 Springfield Rd., Winnipeg

• 33 Allen Dyne Rd., Winnipeg

• 45 Gilson St., Winnipeg

• 87 333 St. Mary’s Ave., Winnipeg (3)*

• 447 Portage Ave., Winnipeg

Ontario

• 2064 Rutherford Rd., Concord

• 1 Commerce Valley Dr. E, Markham

• 450 Leitz Rd., Midland

• 180 Columbia St. W, Waterloo

• 8133 Warden Ave., Markham

• 580 Weber St. N, Waterloo

• 1236 Algonquin Ave., North Bay

• 2400 Eglinton Ave. W, Toronto

• 345 Bloor St. E, Toronto

• 27 Talbot St. N, Blenheim

• 93 Bolton St., Bobcaygeon

• 2121 Carling Ave., Ottawa (3)*

• 656 Dundas St., Woodstock

• 1980 Ogilvie Rd., Gloucester (3)*

• 33 Molson Dr. W, Barrie

• 1280 Main St. W, Hamilton

• 245 Carlton St., Toronto

• 3050 Garden St., Whitby

• 3198 Sandwich St. W, Windsor

• 2 Bloor St. W, Toronto (2)*

• 5600 Yonge St., North York

• 1320 Walker Rd., Windsor

• 211 Broad St East, Dunnville

• 926 Paisley, Guelph

• 5565 Wyandotte St. East, Windsor

• 59 Arthur St. W, Thornbury

• 412 Lyndock St., Corunna

• 1179 Bayfield St. N, Midhurst

• 11670 Hurontario St., Brampton

• 3500 Brock St., Whitby

• 62 Stonehaven Dr., Kanata

• 7235 Bellshire Gate, Mississauga

• 388 Elgin St., Ottawa

• 9150 Riverside Dr. E, Windsor

• 2165 Grosvenor St., Oakville

• 401 Main St., Atikokan

• 400 Kent St. W, Lindsay

• 3201 Greenbank Rd., Nepean

• 5010 Glen Erin Dr., Mississauga

• 620 Yonge St., Barrie

• 750 Ottawa St., Kitchener

• 4319 King St. E, Kitchener

• 650 Fanshawe Park Rd. W, London

• 7400 Tecumseh Rd., Windsor

• 2295 Division Rd., Windsor

• 1755 Albion Rd., Etobicoke

• 545 Queen St. S, Bolton

• 9980 Mississauga Rd., Norval

• 3075 Don Mills Rd., North York

• 3320 Fallowfield Rd., Nepean

• 1270 Brimley Rd., Scarborough

• 2329 Stouffville Side Rd., Gormley

• 450 Fairview Dr., Brantford

• 504 Main St., Brampton

• 1200 Walkers Line N, Burlington

• 324 Stone Rd. W, Guelph

• 2100 Burnhamthorpe Rd W, Mississauga

• 7015 Kennedy Rd., Mississauga

• 50 Tecumseh Rd. W, Windsor

• 1487 Centre St., Thornhill

• 363 Ontario St., Port Hope

• 2 East Mall Cres., Toronto

• 1190 Barrydown Rd., Sudbury

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Ontario (continued)

• 6990 Hurontario St., Mississauga

• 18151 Yonge St., Newmarket

• 474 Bayly St. W, Ajax

• 3351 Bayview Ave., North York

• 475 Hwy 6, Clappison Corners

• 2900 Finch Ave. E, Scarborough

• 1525 Markham Rd., Scarborough

• 385 Weston Rd., Toronto

• 3011 Wolfedale Rd., Mississauga

• 1299 Kingston Rd., Pickering

• 458 Guelph Line N, Burlington

• 555 Whites Rd., Pickering

• 685 Appleby Line, Burlington

• 450 Dundas St. E, Oakville

• 4780 Highway 7 E, Unionville

• 695 Major Mackenzie Dr., Richmond Hill

• 239 Fountain St. S, Cambridge

• 6009 Hurontario St., Mississauga

• 7995 Dixie Rd., Brampton

• 6521B Hwy 62, Belleville

• 7654 Tecumseh Rd. W, Windsor

• 161 Bay St., Toronto

• 900 Dufferin St., Toronto

• 115 Delhi St., Guelph

• 715 Wellington St., Guelph

• 463 Falconbridge Rd., Sudbury

• 62 Main St. E, Grimsby

• 1501 Regional Road 24, Pelham

• 22 Bridge St., Bradford

• 2317 St. Clair Ave. W, Toronto

• 333 Hwy 20 South, Stoney Creek

• 178 Brant Rd., St. George

• 1598 16th St. E, Owen Sound

• 110 Beckwith St. N, Smith Falls

• 800 Stonehaven Dr., Kanata

• 3030 Birchmount Ave., Scarborough

• 1 Kennedy Rd. S, Brampton

• 1050 Simcoe St. N, Oshawa

• 189 Elm St., St. Thomas

• 46 General Hospital Dr., Stratford

• 101278 Hurontario St. Brampton

• 1183 Pinecrest Rd., Ottawa

• 825 Walkers Line, Burlington

• 32 Cootes Dr., Dundas

• 1020 Dundas St., Oakville

• 7991 Mississauga Rd., Brampton

• 570 Terry Fox Dr., Kanata

• 2011 Highway 11, Gravenhurst

• 195 Niagara St. N, St. Catharines

• 1175 Wonderland Rd., London

• 1253 Wellington Rd., London

• 341 Bayfield St., Barrie

• 1465 Princess St., Kingston

• 5739 Hwy 7, Markham

• 2125 Sheppard Ave. E, Scarborough

• 514 Victoria St., Alliston

• 1977 Kennedy Rd., Scarborough

• 250 Mullock Dr., Newmarket

• 1960 Innes Rd., Gloucester

Quebec

• 4270 1 Charlesbourg Ave., Charlesbourg

• 175 Principale St., Cowansville


• 1254 Beaumont Place, Mont-Royal

• 1497 5e Ave., Shawinigan-Sud

• 102 Church St., Cowansville

• 75 Eardley Rd., Aylmer

• 8485 Viau Blvd., St. Leonard

• 1380 Lemire Blvd. (RR#4), Drummondville

• 5000 Lorimieres Blvd., Les Soules

• 22 Arthur Sauve Blvd., St. Eustache

• 231 Ouimet St., St. Jovite

• 1700 Montarville St., Saint-Bruno

• 1193 Marcotte St., Roberval

• 1563 St. Sacrement, Shawinigan

• 1000 80th St. E, Charlesbourg

• 213 Notre Dame Blvd., Repentigny

• 7101 Jarry St. E, D’Anjou

• 780 St. Laurent Blvd., Longeuil

• 1065 LaFleche Blvd., Baie-Comeau

• 555 Albiny Paquette Blvd., Mont-Laurier

• 90 Gamble St. W, Rouyn-Noranda

• 71 Principale St. S, Amos

• 905 Laure Blvd., Sept. Isles

• 13200 Sherbrooke St. E, Pointe Aux Tremble

• 5110 Denis St., Montreal

• 190 St. Redempteur, Hull

• 400 de la Seigneurie, Blainville

• 180 Cremazie Blvd. W, Montreal

• 10288 Papineau St., Montreal

• 8015 Henri Bourassa Blvd., Montreal

New Brunswick

• 44 King St., Saint John

• 1142 Smythe St., Fredericton

• 577 Victoria St., Edmundston

• 17 Centennial Ave., Stanley

• 2995 Fredericton Rd., Salisbury

Nova Scotia

• 32 Church St., Amherst

• 185 Main St., Antigonish

• 959 Cole Harbour Rd., Cole Harbour

• 11 Keltic Dr., Sydney River

• 470 Main St., Kingston

• 105 Main Street, Dartmouth

• 231 Herring Cove Rd., Halifax

• 300 South St., Glace Bay

• 566 Main St., Dartmouth

• 626 Windmill Rd., Dartmouth

• 1515 Main St., Eastern Passage


• 36 Blackmarsh Rd., St. John’s

Northwest Territories

• 134 MacKenzie Rd., Inuvik

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69


British Columbia

• 300 – 32700 South Fraser Way, Abbotsford

• 4739 Willingdon Ave., Burnaby

• 1270 Elm St., Campbell River

• 1801 Columbia Ave., Castlegar

• 46020 Yale Rd., Chilliwack

• 2701 Driftwood Mall, Courtenay

• 526 Cumberland Rd., Courtenay

• Tsawwassen Terminal Building, Delta

• 7015 – 120th St., Delta

• 1197 – 56th St., Delta

• 361 Trans-Canada Hwy., Duncan

• 116 Station St., Duncan

• 501 2nd Ave., Fernie

• 256 Cooper St., Greenwood

• 3435 Westsyde Rd., Kamloops

• 1210 Summit Dr., Kamloops

• 1835 Gordon Dr., Kelowna

• 1876 Cooper Rd., Kelowna

• 328 Bernard Ave., Kelowna

• 33165 – 1st Ave., Mission

• 402 Broadway St., Nakusp

• 190 Nicol St., Nanaimo

• 680 Trans Canada Hwy., Nanaimo

• 1501 Estevan Rd., Nanaimo

• 650 South Terminal Ave., Nanaimo

• 7015 – 120th St., North Delta

• 216 Westminster Ave. W, Penticton

• 2111 Main St., Penticton (2)*

• 3053 Massey Dr., Prince George

• 102 7020 Francis Rd., Richmond

• 8100 Cambie Rd., Richmond

• 7819 East Saanich Rd., Saanichton

• Swartz Bay Terminal Building, Sidney

• 13482 Surrey Place Mall, Surrey

• 1641 – 152nd St., Surrey

• 10312 King George VI Hwy., Surrey

• 212 Main St., Ucluelet

• 4050 Fraser St., Vancouver

• 2803 West 4th Ave., Vancouver

• 1580 Robson St., Vancouver

• Hastings Park Racecourse, Vancouver (2)*

• 871 Denman St., Vancouver

• 505 Burrard St., Vancouver

• 4900 – 27th St., Vernon

• 1175 Douglas St., Victoria (2)*

• 225 17th St., West Vancouver

• Hwy. 97 S, Westbank

• 10051 Highway 97, Winfield

Alberta

• 102 – 790 Coventry Dr., Calgary

• 100 Anderson Rd. SE, Calgary

• 3715 51st St. SW, Calgary

• 2580 Southland Dr. SW, Calgary

• 7724 Elbow Dr. SW, Calgary (2)*

• 5055 Shaganappi Trail NW, Calgary

• 10100 Southport Rd. SW, Calgary

• 105 – 3rd Ave. W, Drumheller

• 7108 109th St., Edmonton

• 6735 118th Ave., Edmonton

• 16434 87th Ave., Edmonton

• 8065 – 104th St. NW, Edmonton

• 4205 – 23rd Ave., Edmonton

• 16806 – 118th Ave. NW, Edmonton

• 644 Riverbend Sq., Edmonton

• 137th Ave., Edmonton

• 89th Ave., Edmonton

• 163 – 24th St., Fort Macleod

• 403 – 1st St. W, High River

• 1071 Ross Glen Dr., Medicine Hat

• 5100 – 50th St., Stony Plain

Saskatchewan

• 204 Main St. N, Moose Jaw

• 3950 Albert St., Regina

• 258 University Park Dr., Regina

• 2032 Park St., Regina

• 1215 Central Ave., Saskatoon

• 307 Confederation Dr., Saskatoon (2)*

• 307 Central Ave. N, Swift Current

Manitoba

• 270 18th St., Brandon

• 803 Rosser St., Brandon

• 121 Main St. N, Dauphin

• Unit 14 Town Centre, Leaf Rapids

• 7 Saskatchewan Ave. E, Portage la Prairie

• 358 Main St., Stonewall

• 1515 Portage Ave., Winnipeg

• 45 Gilson St., Winnipeg

• 181 Freedman Cres., Winnipeg

• 321 Graham Ave., Winnipeg (3)*

• 2866 Pembina Hwy., Winnipeg

• 1797 Logan Ave., Winnipeg

Ontario

• 48 Richmond St., Amherstburg

• 63 Stanley St., Ayr

• 289 Yonge St., Barrie

• 27 Talbot St. N, Blenheim

• 2 King St. E, Bowmanville

• 16 Lisa St., Brampton

• 499 Main St. S, Brampton

• 930 North Park Dr., Brampton

• 27 Queen St., Cambridge

• 250 Dundas St. S, Cambridge

• 7 Norfolk Ave., Cambridge

• 200 – E Preston Parkway, Cambridge

• 567 King St. E, Cambridge

• 445 Richmond St., Chatham

• 412 Lyndock St., Corunna

• 103 Main St., Dresden

• 1500 Royal York Rd., Etobicoke

• 172 The Queensway, Etobicoke

• 3835 Bloor St. W, Etobicoke

• 1980 Ogilvie Rd., Gloucester (4)*

• 494 York Rd., Guelph

• 191 Silvercreek Pkwy., Guelph

• Hwy #6, Hagersville

• 276 Guelph St., Halton Hills

• 649 Upper James Rd., Hamilton

• 237 Barton St. E, Hamilton

• 711 Concession St., Hamilton

• 1882 King St. E, Hamilton

• 1200 Main St. W, Hamilton (2)*

• 1280 Main St. W, Hamilton

• 500 Palladium Dr., Kanata

• 700 Eagleson Rd., Kanata

• 366 Victoria St. N, Kitchener

• 556 Stirling Ave., Kitchener

• 700 Strasburg Rd., Kitchener

• 2960 Kingsway Dr., Kitchener

• 69 Erie St., Leamington

• 55 Angeline Rd. N, Lindsay

• 477 Dundas St., London

• 1088 Adelaide St. N, London

ABM Removals – 2002

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Ontario (continued)

• 1299 Oxford St. E, London

• 1201 Oxford St. W, London

• 983 Wonderland Rd., London

• 5000 Highway 7 E, Markham

• 1661 Denison Rd., Markham

• 3441 Fieldgate Dr., Mississauga

• 705 Matheson Blvd. E, Mississauga

• 100 Queensway W, Mississauga

• 4040 Creditview Rd., Mississauga

• 4141 Dixie Rd., Mississauga

• 1161 Dundas St. E, Mississauga

• 4099 Erin Mills Pkwy., Mississauga

• 1170 Burnhamthorpe Rd., Mississauga (2)*

• 1 City Centre Dr., Mississauga (2)*

• 300 City Centre Dr., Mississauga

• 2670 Erin Centre Blvd., Mississauga

• 185 Corkstown Rd., Nepean

• 100 Constellation Cres., Nepean

• 120 Robertson Rd., Nepean

• 3777 Strandherd Dr., Nepean

• 54 Davis Dr., Newmarket

• 7555 Montrose Rd., Niagara Falls

• 2866 Dufferin St., North York

• 3863 Jane St., North York

• 3940 Keele St., North York

• 3324 Keele St., North York

• 3226 Weston Rd., North York

• 1700 Wilson Ave., North York

• 837 Wilson Ave., North York (2)*

• 5255 Yonge St., North York

• 750 Lawrence Ave. W, North York

• 2 McDonald’s Place, North York

• 240 Leighland Ave., Oakville

• 511 Maple Grove Dr., Oakville

• 125 Cross Ave., Oakville

• 1675 – 10th Line Rd., Orleans

• 1615 Orleans Blvd., Orleans

• 5153 Main St., Orono

• 936 Simcoe St. N, Oshawa (2)*

• 2 Simcoe St. S, Oshawa

• 1339 Baseline Rd., Ottawa

• 168 Laurier Ave. W, Ottawa (2)*

• 1800 Bank St., Ottawa

• 2121 Carling Ave., Ottawa

• 80 Dufferin St., Perth

• 2 Mohns Ave., Petawawa

• 194 Lansdowne St. E, Peterborough

• Robinson St., Port Burwell (2)*

• 300 West Beaver Creek Rd., Richmond Hill

• 2059 Victoria Park Ave., Scarborough

• 371 Old Kingston Rd., Scarborough

• 63 Main St. S, Seaforth

• 5 Norfolk St. S, Simcoe

• 574 Carlton St., St. Catharines

• 2851/2 Geneva St., St. Catharines

• 575 Churchill Ave., Sudbury

• 48 Arthur St. W, Thornbury

• 705 Queen St. E, Toronto

• 19 Waterman Ave., Toronto

• 1 Yonge St., Toronto

• 151 Bloor St., Toronto (2)*

• 2400 Eglinton Ave. W, Toronto (3)*

• 345 Bloor St. E, Toronto (3)*

• 175 Avenue Rd., Toronto


• 334 Bloor St. W, Toronto (3)*

• 90 Danforth Ave., Toronto

• 25 King St. W, Toronto (5)*

• 623 Mount Pleasant Rd., Toronto (3)*

• 1164 St. Clair Ave. W, Toronto

• 161 Bay St., Toronto

• 160 Wellesley St. E, Toronto

• RR#1 Wooler Rd., Trenton

• 91 Dundas St. W, Trenton

• 76 Main St., Vankleek Hill

• 320 McArthur Ave., Vanier

• 8535 Highway 27, Vaughan

• 381 Main St. S, Waterford

• 75 King St. S, Waterloo

• 22 King St., Welland

• 5050 Tecumseh Rd. E, Windsor

Quebec

• 5355 Milan Blvd., Brossard

• 78 Principale St., Granby

• 16791 Trans Canada Hwy., Kirkland

• 308 Knowlton Way, Knowlton

• 1020 Taschereau Blvd., La Prairie

• 1040 des Laurentides, Laval

• 1545 Le Corbusier Blvd., Laval (2)*

• 1133 Saint-Catherine St. W, Montreal

• 800 René-Lévesque Blvd. W, Montreal (2)*


• 7455 Sherbrooke St. Montreal

• 2755 Laframboise St.,

Saint-Hyacinthe

• 640 Dorchester St., Saint-Jean-sur-Richelieu

• 1485 Victoria Ave., Saint-Lambert

• 3131 Cote-Vertu Way,Saint-Laurent

• 905 Laure Blvd., Sept-Iles

• 5 Principale St. S, Sutton

• 501 St. Charles Ave., Vaudreuil

• 1254 Beaumont Place, Mont-Royal

New Brunswick

• 2485 King George Unit #27 Hwy., Douglastown

• 1141 Main St., Moncton

• 175 Trinity Dr., Moncton

• 44 King St., Saint John

Nova Scotia

• 1600 Bedford Hwy, Bedford

• 303 Prince Albert Rd., Dartmouth

• 100 Highfield Park Dr., Dartmouth

• 626 Windmill Rd., Dartmouth

• 56 Portland St., Dartmouth

• 1488 Main St., Eastern Passage

• 6130 Chebucto Rd., Halifax

• 30 Farnham Gate Rd., Halifax

• 7071 Bayers Rd., Halifax

• 286 Lacewood Dr., Halifax

• 216 Cobequid Rd., Lower Sackville

• 146 Water St., Shelburne

• 370 Welton St., Sydney

• 210 Willow St., Truro

• 21 Queen St., Truro

• 68 Robie St., Truro


• 532 Main St. N, Montague


• 193 Elizabeth Ave., St. John’s

Northwest Territories

• 5108 – 49th St., Yellowknife

• 5001 – 50th St., Yellowknife

* Denotes number of ABM machines.

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Special needs

CIBC is determined to be Canada’s most customer-focusedfinancial services organization. In 2002, the bank launched anumber of initiatives to better serve customers who are seniorcitizens, people with disabilities, and individuals with modestincomes, to ensure that they can all benefit from CIBC’s afford-able, accessible banking services.

CIBC’S SPECIAL NEEDS INITIATIVES FOR 2002 INCLUDED:

Wheelchair access to branches – CIBC continued its commitment to a barrier-free policy

by making, wherever possible, all new branches fully wheelchair accessible, and by

retrofitting existing branches whenever a new entrance or significant other addition

is being provided. In 2002, a further 20 branches were renovated to this standard,

bringing the total number of wheelchair accessible locations in Canada to 449.

Access for All™ ABMs – In 2002, CIBC implemented two major initiatives to pro-

vide customers with special needs, improved access to the bank’s ABM network.

Through its Access for All ABM initiative, CIBC customers with visual impairments,

CIBC’s Audio Access ABMinitiative provides ABM service for elderly customers and thevisually impaired.

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the elderly and persons using wheelchairs or having restricted mobility have

improved access to ABMs for their banking needs. The bank is in the process of

purchasing new ABMs that meet the Canadian standard for accessibility and these

will be introduced as a component of CIBC’s ongoing machine replacement program.

At year-end 2002, 200 branches had been equipped with Access for All ABM

machines. The initiative coincides with CIBC’s Access for All branch initiative to

achieve wheelchair accessibility through new branch construction and renovation

of existing locations. Typically, Access for All ABMs are installed at a lower height

with curved parcel shelves for easier wheelchair access, grab bars for persons with

mobility impairments, and improved task lighting and easier-to-read screens in

high-contrast colours to assist the elderly and the partially sighted.

As a companion initiative, CIBC installed first generation Audio Access ABMs that

provide full machine access for blind and partially sighted customers. These

machines allow customers to plug headsets into an audio jack and follow spoken

instructions to complete their banking transactions. By year-end 2002, 27 Audio

Access ABMs had been installed in select locations across Canada.

PROFILE

Christina Kramer, Vice-President, ABM Channel and Card Management Services

ACCESS FOR ALL ABMs

Banking in the 21st century is about having choices. “The ABM has become one

of the most popular and highly used banking channels,” says Christina Kramer,

Vice-President, ABM Channel and Card Management Services. “Our challenge is

to go beyond customer expectations and make the ABM even more accessible to

our customers.”

To reach this goal, CIBC has pioneered two initiatives to bring the ABM closer to

customers with special needs. Access for All ABMs provide customers with special

needs with access to CIBC’s ABM network. The Audio Access ABM initiative is an

innovative new technology solution that allows blind and partially sighted CIBC cus-

tomers to do their banking at banking machines. Customers simply plug headsets into

an audio jack on the ABM and receive verbal instructions that will walk them through

their financial transactions.

Our challenge is to go beyond customer expectations and

make the ABM even more accessible.

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“Meeting the accessibility needs of all of our customers is a priority for CIBC,” says

Kramer. “These initiatives are a key step forward in helping Canadians with special

needs to do their banking at ABMs comfortably, conveniently and with confidence.”

IN ADDITION, CIBC PROVIDES A VARIETY OF BANKING PRODUCTS AND SERVICES FOR

CUSTOMERS WITH SPECIAL NEEDS. THESE INCLUDE:

Telephone banking – CIBC’s speech recognition technology assists customers with

visual or physical limitations. In addition, the bank handled an increased volume of

calls through its Tele-Type Touch (TTY) service that provides hearing-impaired cus-

tomers with direct, 24/7 access to telephone banking, allowing them to complete

routine financial transactions, and purchase or obtain information on products

and services.

Bank statements in Braille or large print – CIBC makes statements available in

Braille or large print to better meet the needs of visually impaired customers.

Banking solutions to meet the needs of seniors, students and youth – The CIBC

Advantage for Seniors package offered banking and travel advantages for cus-

tomers 60 years of age and over. This included free daily banking transactions on

the Waive Account (our chequing product), two free transactions per month on

the CIBC Premium Growth Account (our savings product) and a discount on a safety

deposit box rental. For students, the CIBC Advantage for Students package offered

a monthly fee of only $2 for up to 12 transactions on the Waive Account, and 30

cents for each transaction thereafter. Daily banking fees were waived when a $1,000

minimum monthly balance was maintained. For younger banking customers under

19 years, the CIBC Advantage for Youth package offered the CIBC Premium Growth

Account with free daily banking and monthly statements for record keeping.

Waive Account – Low-cost chequing account that cost just $4 per month for up to

12 transactions and 60 cents for each transaction beyond that. Everyday banking

transactions were free when a minimum monthly balance of $1,000 was maintained.

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Aboriginal banking

CIBC is dedicated to meeting the financial services needs of allAboriginal Peoples in Canada – First Nations, Inuit and Métispeople located in urban, rural and remote communities acrossthe country.

At CIBC, we understand that to meet the needs of Aboriginal Peoples, we must

begin by building effective relationships with each community and by improving

their access to a comprehensive range of personal and commercial financial services.

To achieve these goals, CIBC has an on-reserve network of eight branches and two

agencies in British Columbia, Alberta, Saskatchewan, Ontario and Quebec, together

with a seasoned Aboriginal banking team able to meet the requirements of

Aboriginal communities in every region of Canada. The bank’s objective is to cre-

ate strong and balanced relationships with all Aboriginal communities, to work

with them to build a greater awareness of the financial services CIBC has to offer.

Banking services

CIBC is working to serve Aboriginal Peoples, their businesses and their communi-

ties through its offer of personal and commercial financial products and services,

tailored to meet their specific needs. For example, the bank has customized its per-

sonal lending guidelines to complement the unique legal and tax circumstances of

First Nations Peoples.

CHANGES MADE TO THE EVALUATION PROCESS TO ENHANCE THE CREDIT POSITION

OF STATUS AND TREATY INDIANS INCLUDE:

Total Debt Service Ratio – CIBC has developed a formula to “gross up” income

levels of Status Indians who earn tax-exempt income on a reserve for calculating

their ability to repay the proposed loan and servicing existing debt.

Conventional Residential Mortgage – CIBC’s on-reserve and Métis Settlement

mortgage program does not require the involvement of Indian & Northern Affairs

Canada or Canada Mortgage and Housing Corporation if certain conditions are met.

CIBC is working to build strong relationships with Canada’sAboriginal communities.

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To support Aboriginal businesses, CIBC is committed to developing banking part-

nerships based on mutual trust and understanding and meeting customer needs.

The bank works with Aboriginal business clients to help build a strong business

and capital base by offering a range of commercial banking products and services

to meet business financing on and off reserve. These include lines of credit, capi-

tal business loans, business improvement loans, as well as equipment, financial,

leasing and investment management products.

In 2002, CIBC provided commercial banking services to a broad range of

Aboriginal businesses in the natural resources, hospitality, agriculture, transporta-

tion and retail sectors in communities across Canada.

CIBC believes that by developing a better understanding of the needs of Aboriginal

communities, the bank can make a significant contribution to helping Aboriginal

Peoples achieve greater economic independence and self-sufficiency, and to

enriching their lives.

CIBC Ombudsman

The Office of the CIBC Ombudsman serves as an objective,independent intermediary to help CIBC’s personal and smallbusiness customers resolve any concerns they have to their sat-isfaction, after all other avenues have been unsuccessful. Theoffice uses feedback received from CIBC customers through thisprocess to help management identify areas and issues in needof attention to improve the future experience of customers.

The CIBC Ombudsman reports directly to CIBC’s chairman and chief executive

officer. CIBC Ombudsman Lachlan Maclachlan can be reached by telephone at

1-800-308-6859 (in Toronto (416) 861-3313) or by fax at 1-800-308-6861 (in

Toronto (416) 980-3754).

PAS02_58-75 1/15/03 5:23 PM Page 75



PAS02_76-90 1/9/03 4:12 PM Page 76

Support for SmallBusiness

The future of small businessSmall businesses across Canada make a vital contribution to this country’s economic growth.

CIBC Small Business BankingCIBC Small Business Banking serves the interests of small business customers by providing

innovative banking solutions that meet their needs.

New initiatives in 2002CIBC introduced a broad range of initiatives in 2002 to better support small business customers

and help them accomplish their goals.

AccreditationCIBC Small Business Banking employees are dedicated, highly trained financial professionals,

well equipped to meet financial needs of clients.

Donations and sponsorshipsCIBC Small Business Banking supported a variety of national and regional programs to

promote entrepreneurship and the growth of small business.

83

84

85

87

88

Sup

po

rt for Sm

all Bu

siness

Small business owners John and Jacqui McNeill (left and right) meet with CIBC Senior Business Adviser Bernadette Phelps outside their Escents Aromatherapy store in Vancouver, B.C.

Bankers have to be the champion of your business.Having a good working relationship with your bank is crucial to success and fundamental to its growth.


SUPPORT FOR SMALL BUSINESS

79


Support for Small Business

2002 was a remarkable year for Canada’s economy andCanadian small business. The economy performed morestrongly than expected, creating more than 465,000 new jobs –the fastest rate of job creation in more than two decades. Thevast majority of these – 75 per cent – were created by the smallbusiness sector.

Small businesses across Canada make a vital contribution to this country’s eco-

nomic growth. In today’s economic environment, conditions for Canadian small

business growth have never been better. Entrepreneurs are taking the Canadian

economy forward and CIBC is behind them, supporting their growth in regional

and national markets, and helping them to establish themselves competitively on

the global stage.

Over the past several years, CIBC has consistently supported this important sector,

steadily increasing our small business market share. At year-end 2002, CIBC and

its listed affiliates had more than 480,000 small business customers and more than

$23.3 billion* in authorized loans (under $5 million in authorized credit) support-

ing businesses across Canada. Of the $23.3 billion*, over $4.5 billion represents

authorized loans to agricultural customers.* Revised April 24, 2003

CIBC AND ITS LISTED AFFILIATES DEBT FINANCING TO FIRMS IN CANADAAs at October 31, 2002

For Authorization Levels of: $0 – $24,999

Revised April 24, 2003

Province Authorizations Outstandings Customers

Alberta 57,666,697 31,686,654 7,795British Columbia 76,337,880 34,864,843 11,131Manitoba 17,362,518 9,807,453 2,150New Brunswick 6,311,327 3,004,409 866Newfoundland & Labrador 6,458,343 3,533,392 938Nova Scotia 11,091,310 5,315,673 1,641Ontario 266,702,490 109,475,851 38,301Prince Edward Island 3,561,335 2,429,823 416Quebec 55,240,444 24,578,612 7,176Saskatchewan 23,200,610 14,802,924 2,700Territories 3,082,522 1,461,090 446

Grand Total 527,015,475 240,960,724 73,560

Entrepreneurs are taking theCanadian economy forward andCIBC is behind them, supportingtheir growth.

PAS02_76-90 TM Apr23 4/23/03 1:30 PM Page 79


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For Authorization Levels of: $25,000 – $99,999



Alberta 240,530,128 148,979,689 4,519British Columbia 277,761,430 163,842,611 5,257Manitoba 74,054,276 50,080,527 1,418New Brunswick 25,023,014 14,428,526 478Newfoundland & Labrador 20,677,958 13,916,422 401Nova Scotia 43,109,675 27,495,284 832Ontario 1,009,433,295 597,372,259 18,087Prince Edward Island 13,999,416 10,141,292 262Quebec 207,781,037 115,517,263 3,861Saskatchewan 98,406,660 67,527,071 1,872Territories 9,068,396 5,258,397 187

Grand Total 2,019,845,285 1,214,559,342 37,174




Alberta 379,306,228 204,453,905 2,521British Columbia 382,644,775 227,615,837 2,676Manitoba 112,146,685 60,604,639 733New Brunswick 24,671,676 15,455,529 164Newfoundland & Labrador 30,904,405 18,140,205 214Nova Scotia 56,950,647 35,887,175 378Ontario 1,469,793,643 895,207,167 8,649Prince Edward Island 22,043,800 12,513,685 139Quebec 302,784,951 184,495,524 1,860Saskatchewan 159,049,362 88,273,742 1,025Territories 14,932,291 10,110,626 100

Grand Total 2,955,228,465 1,752,758,033 18,459




Alberta 456,216,531 228,421,940 1,308British Columbia 381,136,502 219,638,930 1,073Manitoba 111,163,960 56,067,156 321New Brunswick 27,413,679 13,891,812 75Newfoundland & Labrador 26,076,781 15,641,228 75Nova Scotia 41,628,744 24,646,141 117Ontario 1,445,382,031 972,934,333 2,790Prince Edward Island 25,629,062 13,976,982 72Quebec 328,165,027 194,426,824 808Saskatchewan 160,811,733 83,315,502 473Territories 18,399,464 10,632,933 51

Grand Total 3,022,023,515 1,833,593,782 7,163

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Alberta 497,516,231 259,156,406 729British Columbia 538,187,469 268,637,585 793Manitoba 173,858,519 86,989,271 258New Brunswick 44,597,450 20,974,184 64Newfoundland & Labrador 32,061,387 17,013,115 48Nova Scotia 79,216,553 40,026,479 114Ontario 1,926,750,257 1,336,529,339 1,775Prince Edward Island 41,746,229 19,770,988 58Quebec 401,603,978 253,348,050 488Saskatchewan 143,663,835 76,385,837 212Territories 22,194,346 12,041,717 32

Grand Total 3,901,396,255 2,390,872,971 4,571

For Authorization Levels of: $1,000,000 – $4,999,999



Alberta 1,114,649,114 553,536,564 556British Columbia 1,394,593,425 673,082,843 711Manitoba 488,871,934 263,092,980 232New Brunswick 75,228,664 36,279,198 47Newfoundland & Labrador 65,892,928 31,500,586 34Nova Scotia 177,569,306 87,902,567 89Ontario 5,889,685,853 4,359,359,025 1,699Prince Edward Island 88,436,361 49,890,171 49Quebec 1,273,841,511 784,152,701 450Saskatchewan 263,619,007 112,587,430 140Territories 93,969,639 48,893,082 44

Grand Total 10,926,357,742 7,000,277,147 4,051

For Authorization Levels of: $5,000,000 and over



Alberta 4,417,881,462 2,047,696,281 155British Columbia 2,230,917,401 1,119,506,822 135Manitoba 2,004,844,681 538,565,454 55New Brunswick 287,123,895 53,958,960 9Newfoundland & Labrador 764,947,166 197,213,815 12Nova Scotia 865,658,900 318,481,553 34Ontario 78,827,197,961 14,622,813,124 909Prince Edward Island 34,629,500 8,949,603 4Quebec 2,211,310,452 1,177,304,647 125Saskatchewan 438,591,997 74,267,412 19Territories 91,445,785 56,558,027 8

Grand Total 92,174,549,198 20,215,315,698 1,465

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Total All Authorization Bands



Alberta 7,163,766,391 3,473,931,440 17,583British Columbia 5,281,578,884 2,707,189,471 21,776Manitoba 2,982,302,573 1,065,207,479 5,167New Brunswick 490,369,706 157,992,618 1,703Newfoundland & Labrador 947,018,968 296,958,764 1,722Nova Scotia 1,275,225,136 539,754,873 3,205Ontario 90,834,945,529 22,893,691,098 72,210Prince Edward Island 230,045,703 117,672,544 1,000Quebec 4,780,727,401 2,733,823,622 14,768Saskatchewan 1,287,343,204 517,159,918 6,441Territories 253,092,442 144,955,871 868

Grand Total 115,526,415,935 34,648,337,697 146,443

CIBC classifies small business as typically having credit authorized of less than $5 million. Reporting ofauthorizations for levels of $5 million and over is provided to meet regulatory requirements and mayextend beyond customers that may be classified as small business by CIBC.

In addition, CIBC is one of two Canadian banks with a dedicated agriculture divi-

sion with a national network of highly trained agricultural finance specialists to

serve small business clients in Canada’s agricultural sector. Each specialist has

extensive farm and banking experience, and is an authoritative source of informa-

tion on a wide range of related issues, such as farm loans, economic forecasts,

farm business planning and general farm management.

CIBC defines small business customers as self-employed owners who depend on

the business for their personal livelihood, who may or may not employ others, and

whose personal and business affairs are intertwined. Typically, our small business

customers have less than $5 million in sales and less than $1 million in credit

requirements. CIBC also has a dedicated focus on the micro-business or small

office/home office (SOHO) segment of the economy. The bank takes a fully inte-

grated approach to providing financial products and services that focus on our

customers’ business and personal financial needs.

CIBC also supports the activities of entrepreneurs nationwide working as franchisees.

Through finance program arrangements with a large number of established

franchise systems, the bank’s National Franchise Services Group provides expert

advice and access to comprehensive banking solutions through its network of

branches nationwide.

CIBC defines small business customers as self-employed

owners who depend on their business for their livelihood,

who may or may not employ others, and whose

personal and business affairsare intertwined.

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The future of small business

Small business is on the crest of the wave of change that istaking place in the Canadian economy. The combined impact ofa number of strategic external forces will reshape the businesspriorities of entrepreneurs over the next decade as smallbusiness activity increases and becomes more competitive,and exporting comes into sharper focus as a primary source ofbusiness growth and profitability. These forces include prevail-ing demographic trends, globalization, the rise of the Internetand electronic commerce.

Demographic change is reshaping the dynamics of small business and driving its

growth. Over the next decade, the large baby boom generation, which is the

numerically dominant component of the workforce, will be moving into their 50s

and 60s. As a result, Canada’s labour force will be older, more experienced and

productive, as well as having the highest propensity for self-employment. This

demographic trend will accelerate the pace of small business formation in the

coming decade.

Moreover, demographics will also have a major impact on small business growth

because of the rising numbers of immigrant Canadians launching their own enter-

prises in Canada and developing export markets in their countries of origin. In

addition, statistics indicate that more young Canadians of self-employed parents

will likely choose to become entrepreneurs themselves and start their own

businesses over the same period.

Globalization remains a dominant economic force that will continue to shape the

small business environment, dictating that companies look to foreign markets and

sources of supply as a key element in their strategic business development. The

export imperative is certain to become more common over the next decade, as more

and more small businesses plan on a global scale to achieve business growth.

Equally, the Internet will play an important role in helping and motivating small

businesses to focus more attention on electronic commerce and establishing a

foothold in export markets. The ever-increasing availability of inexpensive technol-

ogy and Internet access ensures that small businesses can connect to global

markets and win new customers anywhere in the world.

Canada’s small businesses make a vital contribution to our economic growth.

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In essence, Canadian demographic patterns, globalization and the Internet are a

dynamic combination that will create a significant number of new entrepreneurs

and inspire them to launch more small businesses, to build a market presence in

Canada, and to develop foreign markets and sources of supply. This will translate

into more small businesses and more exporters, creating a highly competitive busi-

ness environment that will be more complex.

Small business owners in general, and exporting companies in particular, will

require superior management skills, as well as greater access to expertise and

advice in a number of fields that will emerge as areas of key importance. These

include trade finance, foreign exchange and tax issues, as well as knowledge of

international regulations and fluency in the language of doing business.

Increasingly, entrepreneurs’ time will be at a premium. They will need total,

immediate and “24/7” access to expert advice and sophisticated financial services

to support their business activities. CIBC is ready to work with its small business

customers, providing them with the right financial solutions they need to ensure

they are well positioned to meet the changing needs of their business.

CIBC Small Business Banking

CIBC understands the needs of entrepreneurs and is in a strongposition to provide them with solutions that will live up toexpectations. CIBC Small Business Banking is a completely sep-arate business unit of the bank dedicated to this sector. Led byan executive vice-president, it serves the interests of small busi-ness customers by developing and managing innovative bankingsolutions that are specially designed to address their integratedbusiness and personal needs, while freeing up more of theirvaluable time to concentrate on running their businesses.

CIBC’s team of small business specialists is located in Canada’s major urban cen-

tres and through the bank’s network of rural branches across the country. In the

major urban markets, business advisory teams are focused on meeting the busi-

ness and personal needs of small business owners while ensuring access to the full

spectrum of expertise that the bank can offer.

In rural areas, entrepreneurs have a point of access to CIBC’s specialized expertise,

integrated products and services and collateral resources through their local branch.

CIBC’s goal is to provide qualitybanking solutions to Canada’sentrepreneurs.

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The knowledge and expertise that our specialists provide ensure that CIBC’s small

business customers have access to expert advice, as well as a comprehensive range

of banking solutions to achieve their business and personal financial goals.

At CIBC our goal is straightforward and simple: To deliver the quality of banking

that Canada’s entrepreneurs want and that fully satisfy their present needs, and to

support their changing requirements as they grow in the future.

New initiatives in 2002

Canada’s small businesses are on a course of continuous change.CIBC serves the needs of small business with a comprehensiverange of Smart Simple Solutions to address their business account,credit, cash management and trade finance requirements, aswell as their personal and business needs.

In addition, the bank is committed to a dynamic process of product enhancement,

development and service innovation to provide integrated banking solutions that

will address our customers’ evolving financial needs.

In 2002, CIBC introduced a broad range of initiatives and enhancements to better

support our small business customers – versatile solutions that will save them more

time, so that they can accomplish their goals more effectively. During the year, the

bank updated its lending processes and procedures, enhanced products, improved

delivery through upgraded alternative channels and provided easier access to a

wealth of CIBC resources to give small business customers greater and more timely

access to the products and services they need.

IN 2002, THE BANK’S CREDIT INITIATIVES INCLUDED:

• Expanding CIBC Small Business Credit Edge™ eligibility requirements to allow

more businesses to apply and qualify. This product offers customers up to

$100,000 either as a loan or line of credit, or a combination of each, with only

minimal information required, a two-page application and typically a two-business

day turnaround. In fiscal 2002, this Smart Simple Solution provided over

$600 million in authorized limits to over 10,000 small business and agriculture cus-

tomers – representing a 200 per cent increase in credit authorizations, year over year.• Eliminating restrictive conditions for most customers borrowing less than

$250,000, including the margining of accounts receivable and maintenance of

financial covenants, to enhance and simplify access to credit.

In 2002, CIBC introduced initia-tives and enhancements to betterserve small business customers.

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• A focus on growing knowledge-based and export-oriented businesses that

don’t have conventional physical assets for security, by reducing the collateral

required for credit applications under $250,000. This enhancement ultimately

benefited all customers by providing a faster and simpler borrowing option. • Introducing improved automated adjudication for start-up companies with unse-

cured borrowing needs up to $30,000.• Introducing CIBC entourage™ Business American Express® Card, a no-annual

fee, low interest rate card with an unprecedented combination of travel, enter-

tainment and savings features built in, offering great value, convenience and

choice to small business owners.• Provisions for support to Prairie farmers with programs, such as the Saskatchewan

Livestock Drought Loan Program, that helped farmers through the 2002 drought

with no interest or principal payments on loans for one year.

In addition, CIBC enhanced its products and services to benefit small business

customers and make their banking experience more productive and meaningful.

THESE INCLUDED:

• An improved small business Current Account (Canadian dollar) to provide all small

business customers, including non-profit organizations, with access to Online Banking

and Telephone Banking at no extra charge. This new feature gives customers the added

flexibility of conducting their banking anywhere, anytime, at their convenience.• CIBC Foreign Exchange Online, an enhanced foreign exchange offer that allows

customers to manage risk and conduct currency transactions, as well as initiating

drafts, wires and account transfers anywhere in the world.• An expanded online banking and telephone banking offer that includes new

services and transaction capabilities, such as requests for:• Copies of a transaction document, including cheques, credit memos, debit

memos, deposits, and electronic funds transfer items and withdrawals.• Loan balance information by telephone.

• A dedicated team of small business specialists within CIBC’s telephone banking

channel to assist customers with day-to-day banking transactions.

AN ENHANCED CIBC SMALL BUSINESS BANKING WEBSITE AT WWW.CIBC.COM THAT

OFFERS CUSTOMERS:

• Complimentary access to CIBC’s online small business resource centre which

includes tools and articles designed to provide valuable information to help our

customers succeed, and • More intuitive navigation for locating online applications, tools and online per-

sonal and business banking.

CIBC’s products and services help to make small business customers’ banking experiencemore productive.

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Accreditation

CIBC serves its small business customers through its networkof small business specialists nationwide. Our small businessbankers are among the most highly accredited financial servicesprofessionals in the industry, having taken a number of industryrecognized courses.

At year-end 2002, 77 per cent of CIBC Small Business Banking employees giving

advice to customers had completed the Canadian Securities and Personal Financial

Planner courses through the Canadian Securities Institute. These dedicated and

highly trained financial professionals are well equipped to meet the business and

personal credit, investment and financial planning needs of clients.

PROFILE

John McNeill, Co-Owner/Manager: Vancouver, British Columbia

ESCENTS AROMATHERAPY

“Bankers have to be the champion of your business,” says John McNeill, co-owner

and manager of Escents Aromatherapy, a rapidly growing aromatherapy bath and

body products business he started with his wife Jacqui in 1993. Having a good

working partnership with your bank, he says, is crucial to the success of any busi-

ness and fundamental to its growth.

All the more reason to have a banker who understands your business and a bank-

ing relationship that can support its goals and empower it to take advantage of

new opportunities. For McNeill, that opportunity – expansion into the United

States and Asia ahead of the competition – required a larger credit line to finance

the company’s sales and business cycle. Unable to obtain a commitment from its

current banker, the company pursued a colleague’s referral to a CIBC senior busi-

ness adviser who acted quickly to do due diligence and arrange the necessary

financing to support the next high-volume sales period.

“Bernadette, my account manager, took the time to learn and understand my

business,” says McNeill. “It’s a real partnership; she really is the kind of banker that

small business needs.” Beyond meeting the immediate need, CIBC’s contribution

to the business has been enormous in many different ways, such as providing trade

finance advice to help the firm develop its export business. Most important, it has

given McNeill a lot more time to focus on the business and make it successful.

CIBC’s small business customers, John and Jacqui McNeill.

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Donations and sponsorships

In 2002, CIBC Small Business Banking supported a variety ofnational and regional programs, as well as post-secondary edu-cational institutions, to promote entrepreneurship and thegrowth of small business in Canada.

HERE ARE SOME EXAMPLES OF CIBC’S SUPPORT:

CIBC Innovation in Economic Development Fund at the Canadian Women’s

Foundation (CWF) – In 2002, CIBC committed $600,000 over five years to this

CWF national program dedicated to creating systematic change that will lead to

economic self-sufficiency for women and girls in Canada.

CIBC’s funding will be allocated as follows: $20,000 per year will go to economic

development work with low-income women across Canada. The balance of the

donation is earmarked for the new CWF Economic Development Collaborative

Fund, which will bring together up to 12 partners who will each contribute between

$100,000 and $250,000 annually to collectively fund a diverse portfolio of eco-

nomic development projects in Canada over a number of years. The fund will cre-

ate an innovative new model of philanthropy that will help create real, positive

economic and social change for low-income women across the country.

PROFILE

Anne-Catherine Laberge, Owner: Montreal, Quebec

BIDULES ET BABIOLES CRÉATIVITÉ

“Starting my own business was a dream I had for a long time,” says Anne-Catherine

Laberge, owner of Bidules et babioles créativité. With the help of Cercles d’emprunts

de Montréal, a community organization that empowers women, she learned how to

shape her vision in a business context with training, mentoring, a $2,000 loan to get

started and help in preparing other funding applications. It is just one of many organ-

izations funded by the Canadian Women’s Foundation to help women and girls

achieve greater self-reliance and economic independence in Canada.

With the support of CIBC, the Canadian Women’s Foundation provided $15,000

to help Cercles fund its work, providing micro-business training, mentoring, peer

support and lending circles to low-income women participating in the program.

Laberge’s studio officially opened in September 2002. She is proud of her accomplish-

ment and encourages other women starting out to be positive and never to give up.

Opening her own studio wasa long-time dream for Anne-Catherine Laberge.

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“When I look back and see how far I have come,” she says,“ I realize how much I have

changed and how confident I have become about myself and my future.”

Canadian Youth Business Foundation – CIBC is a co-founder of the foundation,

the only national organization that assists young entrepreneurs in pursuing their

ambitions of building successful enterprises by providing business assistance. This

includes loans up to $15,000 and mentoring support for qualified candidates

between 18 and 29 years of age. With a $3 million commitment to the program,

CIBC made its final $250,000 donation in 2002. Since its inception in 1996, more

than 811 new businesses have been launched and 2,856 new jobs created.

University of Manitoba, Faculty of Agricultural and Food Sciences – CIBC contributed

$1.25 million toward the establishment of the new state-of-the-art Centre for

Functional Foods and Nutraceuticals and funding for four undergraduate scholar-

ships. The Centre is funded through a partnership between the Government of

Canada, the Province of Manitoba and the private sector. Research conducted at the

centre will focus on crops grown in the Prairie Region.

University of Saskatchewan – CIBC donated $750,000 towards the CIBC Centre

for Agricultural Entrepreneurship, which will help College of Agriculture students

to be better prepared for work in the Canadian agri-business industry. The centre

will enhance the teaching of entrepreneurship and employability skills, while incor-

porating a wider range of work experience options through the development of

relationships with successful entrepreneurs and successful agri-business enterprises.

Canada’s Outstanding Young Farmer Program – In 2002, CIBC contributed $18,500

to fund a competition, held in each province, to acknowledge young farmers – aged

35 years or younger – for their entrepreneurial management, industry leadership,

community involvement and innovation in agricultural production and marketing.

Provincial winners advance to a national final to determine Canada’s Outstanding

Young Farmer.

Chamber of Commerce – CIBC is a proud sponsor of local chambers of commerce

nationwide, including sponsorship of the Canadian Chamber of Commerce 2002

Annual General Meeting. Bank memberships extend from executives to frontline

staff. We support the efforts of the Canadian and local chambers of commerce to

promote a business climate of competitiveness, profitability and job creation for all

business across Canada. An example of this is CIBC’s support of the Montreal

South Shore Chamber of Commerce Program, called “Matins Contacts,” which

brings together over 800 local business people throughout the year.

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Junior Achievement – CIBC supports many regional Junior Achievement charters

across the country, contributing more than $75,000 and the time of CIBC Small

Business Banking employee volunteers to help young people discover leadership,

entrepreneurship and workforce readiness skills. In southwestern Ontario, CIBC sup-

ported numerous Junior Achievement events that raised awareness among young

entrepreneurs including the Speaker’s Breakfast in Guelph and the Annual Waterloo

Region Business Awards as part of the local Junior Achievement fundraising activities.

Association of Collegiate Entrepreneurs (ACE) – CIBC has been a sponsor of ACE for

eight years. CIBC bankers mentor members of ACE chapters at local universities,

helping them to develop business plans and take their products to market. In addi-

tion, a CIBC senior banker has acted as a judge for many years in the associations’

annual business awards finals. The bank also sponsors the annual gala dinner awards

night and is the title sponsor of the Student Entrepreneur of the Year Award.

The following are trademarks of CIBC or its subsidiaries:Smart Simple Solutions, Small Business Credit Edge, CIBC BetterThan Prime Mortgages, CIBC Better Than Posted Mortgages, CIBCPremium Growth Account, entourage Business, CIBC Access For All,CIBC Audio Access, CIBC World Markets, Investor’s Edge, WaiveAccount, Youthvision.

The following are trademarks of other parties: President’s Choice, President’s Choice Financial and Fresh FinancialThinking are trademarks of Loblaw Companies Limited; AmicusBank licensee of marks. President’s Choice Financial services are pro-vided by Amicus Bank, a member of the CIBC group of companies.

American Express is a trademark of American Express Company;used under license.

Run for the Cure is a trademark of Canadian Breast CancerFoundation, used under license.

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Stepping Up to Make a Difference - CIBC

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