Resarch 2003

Table of Contents

CHAPTER-1………………………………………………………… 2INTRODUCTION………………………………………………………….. 3INDUSTRY PROFILE…………………………………………………….. 7Banks in India……………………………………………………………… 8Nationalized Banks in India……………………………………………… 1

0Private Banks in India……………………………………………………. 1

3COMPANY PROFILE…………………………………………………….. 1

6State Bank of India……...........…………………………………………… 1

7Allahabad Bank……………………………………………………………. 1

9Bank of Baroda…………………………………………………………….. 2

2HDFC Bank…………………………………………………………………. 2

5ING Vysya Bank……………………………………………………………. 2

8Standard Chartered Bank, India…………………………………………. 3

0CHAPTER-2“EMPLOYEE SATISFACTION GOVERNMENT V\S PRIVATE BANKS IN INDIA”…………………………………………………………………….

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RESEARCH OBJECTIVE…………………………………………………. 3

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2RESEARCH METHODOLOGY………………………………………….. 3

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CHAPTER-3ANALYSIS AND INTERPRETATION……………………………………………… 3

7SATISFACTION……………………………………………………………. 3

8CHAPTER-4………………………………………………………………… 5

9FINDINGS………………………………………………………………….. 6

0CONCLUSION……………………………………………………………… 6

2SUGGESTIONS…………………………………………………………….. 6

4LIMITATIONS……………………………………………………………… 6

6BIBLIOGRAPHY…………………………………………………………… 6

8ANNEXURE………………………………………………………………… 7

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2

CHAPTER-1

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INTRODUCTION

The present study has been designed to examine the degree of jobsatisfaction & Motivation of three public sector and threeprivate sector banks in India. The banks were selected and fromeach organization 25 subjects were selected randomly.

Banking in India originated in the last decades of the 18thcentury. The first banks were The General Bank of India, whichstarted in 1786, and Bank of Hindustan, which started in 1790;both are now defunct. The oldest bank in existence in India isthe State Bank of India, which originated in the Bank of Calcuttain June 1806, which almost immediately became the Bank of Bengal.This was one of the three presidency banks, the other two beingthe Bank of Bombay and the Bank of Madras, all three of whichwere established under charters from the British East IndiaCompany. For many years the Presidency banks acted as quasi-central banks, as did their successors. The three banks merged in1921 to form the Imperial Bank of India, which, upon India'sindependence, became the State Bank of India.

After 1969, commercial banks are broadly classified intonationalised or public sector banks and private sector banks. TheState Bank of India and its associate banks along with another 20banks are public sector banks. The private sector banks include asmall number of Indian scheduled banks, which have not beennationalised, and branches of foreign exchange banks. After 1991,the banking scenario has been changed completely. The impact ofglobalisation and privatisation has affected work culture ofboth, public sector and private sector banks. These arewitnessing a fundamental shift in working attitude and work styledue to open economy and increased competition. We came a long wayfrom the days of protectionism of Indian banking industries. The

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http://en.wikipedia.org/wiki/State_Bank_of_India

http://en.wikipedia.org/wiki/Imperial_Bank_of_India

http://en.wikipedia.org/wiki/Bank_of_Madras

http://en.wikipedia.org/wiki/Bank_of_Bombay

http://en.wikipedia.org/wiki/Bank_of_Bengal

entry of private sector banks and foreign banks has forced publicsector banks to adopt a new customer-centric work

environment.

A comparison between public and private sector banks would make asignificant contribution to the existing body of knowledge on jobsatisfaction. This discussion is timely. In India, the oldconcept of public sector economy has been completely changed. Thegovernment is working in the direction of selling profit-makingoil companies. So after liberalisation there is a complete changein the Indian environment. It has been discussed earlier that inIndia, private sector jobs do not have the required reputationand prestige as compared to government jobs. Indians seeksatisfaction through the ownership of a company. If it is aprivate company then satisfaction will be very low and peoplewill try to switch to a government job. In India, government jobsare symbols of status, prestige, security, and social acceptance.Private sector jobs are the second choice of Indians. In Indiathe 5,000 Rs (about S$195) per month salary of a governmentsector employee is perceived better than the 20,000 Rs (aboutS$782) per month salary of a private sector employee. So, theremay be various factors responsible for job satisfaction ordissatisfaction. But in Indian case, the factor that seems to bevery closely linked with job satisfaction or dissatisfaction isthe ownership of an organization--whether it is a public orprivate sector company.

Since job satisfaction is considered an important aspect of workculture, public sector and private sector variations seem toaffect the job satisfaction of these organisations. Since public-private sector background is an important factor in shaping thework culture of an organisation, the work culture also seems tohave its root in the culture from which it is generated.Therefore, job satisfaction is likely to be affected by public-private sector differences.

A natural assumption can be made that work culture of public-private sector banks would be different because such banks havedifferent cultural roots. It has been observed that the work

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culture of public sector banks was based on the social economyconcept, in which profitability was secondary. Afternationalisation, public sector banks used to serve social welfarein terms of social banking through special employment and povertyalleviation programmes. Despite many adverse criticisms andcomments, the Indian government had persisted in using bank fundsto finance various social sector schemes for employmentgeneration and poverty alleviation. On the other hand, privatesector banks work towards profitability. There is a basic workculture difference between public and private sector banks due totheir different objectives. Although after 1991, the workingstyle of public sector banks has been changing, but the previousimpact of social banking policy on work culture of public sectorbanks cannot be ignored. Being an important aspect of workculture, job satisfaction level of these banks should also bedifferent.

However, the arguments above are assumptions and there is a needto verify them. The present study is designed to examine thespecific problem whether job satisfaction of the employeesworking in public and private sector banks is different. It ishypothesised that job satisfaction of the employees working indifferent types of banks would differ significantly.

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SATISFACTION

According to Weiss and Cropanzano (1996),job satisfactionrepresents a person's evaluation of one's job and work context.This definition is still being debated. It captures the mostpopular view that job satisfaction is an evaluation andrepresents both belief and feelings. It is an appraisal of the perceived job characteristics andemotional experience at work. Satisfied employees have afavourable evaluation of their job, based on their observationsand emotional experiences. Saleh (1981) states that jobsatisfaction is a feeling which is a function of the perceivedrelationship between all that one wants from his job/life and allthat one perceives as offering or entailing.

Subjects of the present study were selected from managerial andnon-managerial staff of public and private sector banks fromChhattisgarh. 3 public sector banks and 3 private sector bankswere selected for the study. A total of 100 subjects wereselected equally from the four organisations selected for thestudy.

Job satisfaction was measured on the basis of five variables.These are (i) pay, (ii) work condition (for example, safety,heat, noise, and dust), (iii) service conditions (for example,security, promotion, and welfare), (iv) relation with superiors,peers, and workers, and (v) company as a whole. Among fourvariables, the degree of difference is not noticeable. But lowscores of the third variable, service conditions, were found tobe responsible for overall low degree job satisfaction in privatesector banks.

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INDUSTRY PROFILE

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Banks in India

India has a well developed banking system. Most of the banks in India were founded by Indian entrepreneurs and visionaries in thepre-independence era to provide financial assistance to traders, agriculturists and budding Indian industrialists. The origin of banking in India can be traced back to the last decades of the 18th century. The General Bank of India and the Bank of Hindustan, which started in 1786 were the first banks in India. Both the banks are now defunct. The oldest bank in existence in India at the moment is the State Bank of India. The State Bank ofIndia came into existence in 1806. At that time it was known as the Bank of Calcutta. SBI is presently the largest commercial bank in the country.

The role of central banking in India is looked by the Reserve Bank of India, which in 1935 formally took over these responsibilities from the then Imperial Bank of India. Reserve Bank was nationalized in 1947 and was given broader powers. In 1969, 14 largest commercial banks were nationalized followed by six next largest in 1980. But with adoption of economic liberalization in 1991, private banking was again allowed.

The commercial banking structure in India consists of: Scheduled Commercial Banks and Unscheduled Banks. Scheduled commercial Banks constitute those banks, which have been included in the Second Schedule of Reserve Bank of India (RBI) Act, 1934. RBI includes only those banks in this schedule, which satisfy the criteria laid down vide section 42 (6) (a) of the Act.

Indian banks can be broadly classified into public sector banks (those banks in which the Government of India holds a stake), private banks (government doe not have a stake in these banks; they may be publicly listed and traded on stock exchanges) and foreign banks.

Bank Fixed Deposits

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Bank Fixed Deposits are also known as Term Deposits. In a Fixed Deposit Account, a certain sum of money is deposited in the bank for a specified time period with a fixed rate of interest. The rate of interest for Bank Fixed Deposits depends on the maturity period. It is higher in case of longer maturity period. There is great flexibility in maturity period and it ranges from 15days to5 years.

Current AccountCurrent Account is primarily meant for businessmen, firms, companies, public enterprises etc. that have numerous daily banking transactions. Current Accounts are cheque operated accounts meant neither for the purpose of earning interest nor for the purpose of savings but only for convenience of business hence they are non-interest bearing accounts

Demat AccountDemat refers to a dematerialised account. Demat account is just like a bank account where actual money is replaced by shares. Just as a bank account is required if we want to save money or make cheque payments, we need to open a demat account in order tobuy or sell shares.

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Recurring Bank DepositsUnder a Recurring Deposit account (RD account), a specific amountis invested in bank on monthly basis for a fixed rate of return. The deposit has a fixed tenure, at the end of which the principalsum as well as the interest earned during that period is returnedto the investor.

Reserve Bank of IndiaThe Reserve Bank of India was established on April 1, 1935 in accordance with the provisions of the Reserve Bank of India Act, 1934. Though initially RBI was privately owned, it was nationalized in 1949. Its central office is in Mumbai where the Governor of RBI sits.

Savings Bank AccountSavings Bank Accounts are meant to promote the habit of saving among the citizens while allowing them to use their funds when required. The main advantage of Savings Bank Account is its high liquidity and safety.

Senior Citizen Saving Scheme 2004The Senior Citizen Saving Scheme 2004 had been introduced by the Government of India for the benefit of senior citizens who have crossed the age of 60 years. However, under some circumstances the people above 55 years of age are also eligible to enjoy the benefits of this scheme.

Foreign Banks in IndiaForeign banks have brought latest technology and latest banking practices in India. They have helped made Indian Banking system more competitive and efficient. Government has come up with a road map for expansion of foreign banks in India.

Nationalised BanksNationalised banks dominate the banking system in India. The history of nationalised banks in India dates back to mid-20th century, when Imperial Bank of India was nationalised (under the SBI Act of 1955) and re-christened as State Bank of India (SBI) in July 1955.

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Private Banks in IndiaInitially all the banks in India were private banks, which were founded in the pre-independence era to cater to the banking needsof the people. In 1921, three major banks i.e. Banks of Bengal, Bank of Bombay, and Bank of Madras, merged to form Imperial Bank of India.

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Nationalised Banks in India

Nationalised banks dominate the banking system in India. The history of nationalised banks in India dates back to mid-20th century, when Imperial Bank of India was nationalised (under the SBI Act of 1955) and re-christened as State Bank of India (SBI) in July 1955. Then on 19th July 1960, its seven subsidiaries werealso nationalised with deposits over 200 crores. These subsidiaries of SBI were State Bank of Bikaner and Jaipur (SBBJ),State Bank of Hyderabad (SBH), State Bank of Indore (SBIR), StateBank of Mysore (SBM), State Bank of Patiala (SBP), State Bank of Saurashtra (SBS), and State Bank of Travancore (SBT).

However, the major nationalisation of banks happened in 1969 by the then-Prime Minister Indira Gandhi. The major objective behindnationalisation was to spread banking infrastructure in rural areas and make cheap finance available to Indian farmers. The nationalised 14 major commercial banks were Allahabad Bank, Andhra Bank, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Corporation Bank, Dena Bank, Indian Bank, Indian Overseas Bank, Oriental Bank of Commerce (OBC), Punjab and Sind Bank, Punjab National Bank (PNB),

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Syndicate Bank, UCO Bank, Union Bank of India, United Bank of India (UBI), and Vijaya Bank.

In the year 1980, the second phase of nationalisation of Indian banks took place, in which 7 more banks were nationalised with deposits over 200 crores. With this, the Government of India helda control over 91% of the banking industry in India. After the nationalisation of banks there was a huge jump in the deposits and advances with the banks. At present, the State Bank of India is the largest commercial bank of India and is ranked one of the top five banks worldwide. It serves 90 million customers through a network of 9,000 branches.

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List of Public Sector Banks in India is as follows: Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab and Sind Bank Punjab National Bank State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India (SBI) State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Saurashtra State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank IDBI Bank

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Private Banks in India

Initially all the banks in India were private banks, which were founded in the pre-independence era to caterto the banking needs of the people. In 1921, three major banks i.e. Banks of Bengal, Bank of Bombay, and Bank of Madras, merged to form Imperial Bank of India. In 1935, the Reserve Bank of India (RBI) was established and it took over the central banking responsibilities from the Imperial Bank of India, transferring commercial banking functions completely toIBI. In 1955, after the declaration of first-five year plan, Imperial Bank of India was subsequently transformed into State Bank of India (SBI).

Following this, occurred the nationalization of major banks in India on 19 July 1969. The Government of Indiaissued an ordinance and nationalized the 14 largest commercial banks of India, including Punjab National Bank (PNB), Allahabad Bank, Canara Bank, Central Bank of India, etc. Thus, public sector banks revived to take up leading role in the banking structure. In 1980,the GOI nationalized 6 more commercial banks, with control over 91% of banking business of India.

In 1994, the Reserve Bank Of India issued a policy of liberalization to license limited number of private banks, which came to be known as New Generation tech-savvy banks. Global Trust Bank was, thus, the first private bank after liberalization; it was later

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amalgamated with Oriental Bank of Commerce (OBC). Then Housing Development Finance Corporation Limited (HDFC) became the first (still existing) to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector.

At present, Private Banks in India include leading banks like ICICI Banks, ING Vysya Bank, Jammu & KashmirBank, Karnataka Bank, Kotak Mahindra Bank, SBI Commercial and International Bank, etc. Undoubtedly, being tech-savvy and full of expertise, private banks have played a major role in the development of Indian banking industry. They have made banking more efficientand customer friendly. In the process they have jolted public sector banks out of complacency and forced them to become more competitive.

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Major private banks in India are:

Bank of RajasthanA leading private sector bank, the Bank of Rajasthan was founded on the auspicious day of Akshya Tritiya on May 8, 1943, at Udaipur. Shri Rai Bahadur P.C. Chatterji, the then finance minister of the erstwhile Mewar Government, extensively contributed towards the establishment of the Bank.

Catholic Syrian BankWith the Swadeshi Movement of early 20th century as its base, Catholic Syrian Bank was incorporated on 26th November 1920, in the Thrissur district of Kerala. The bank commenced its operations on 1st January 1921, with an authorized capital of Rs.5 lakhs and a paid up capital of Rs. 45270.

Dhanalakshmi BankThe foundation of Dhanalakshmi Bank Limited was laid down on 14thNovember 1927, in the Thrissur district of Kerala. A group of innovative entrepreneurs had started the bank with a capital of Rs.11,000 and only 7 employees.

Federal BankFederal Bank Limited was founded as Travancore Federal Bank Limited in the year 1931, with an authorized capital of Rs. 5000.It was established at Nedumpuram, a place near Tiruvalla, in Central Travancore (a princely state later merged into Kerala), under Travancore Company's Act.

HDFC BankHousing Development Finance Corporation Limited, more popularly known as HDFC Bank Ltd, was established in the year 1994, as a part of the liberalization of the Indian Banking Industry by Reserve Bank of India (RBI). It was one of the first banks to receive an 'in principle' approval from RBI, for setting up a bank in the private sector.

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ICICI BankICICI Bank started as a wholly owned subsidiary of ICICI Limited,an Indian financial institution, in 1994. Four years later, when the company offered ICICI Bank's shares to the public, ICICI's shareholding was reduced to 46%. In the year 2000, ICICI Bank offered made an equity offering in the form of ADRs on the New York Stock Exchange (NYSE)

ING Vysya BankING Vysya Bank Ltd came into being in October 2002, when erstwhile Vysya Bank Ltd was merged with ING, a global financial powerhouse boasting of Dutch origin. Vysya Bank Ltd, one of initial banks to be set up in the private sector of India

Jammu & Kashmir BankThe origin of Jammu and Kashmir Bank Limited, more commonly referred to as J&K Bank, can be traced back to the year 1938, when it was established as the first state-owned bank in India. The bank was incorporated on 1st October 1938 and it was in the following year (more precisely on 4th July 1939) that it commenced its business, in Kashmir (India).

Karnataka BankKarnataka Bank Limited is a leading private sector bank in India.It was incorporated on 18th February 1924 at Mangalore, a town located in the Kannada district of Karnataka. The bank emerged asa major player during the freedom movement of 20th Century India.

Karur Vysya BankThe Karur Vysya Bank Limited commonly known as KVB was set up by Late Shri M.A. Venkatarama Chettiar and the Late Shri Athi Krishna Chettiar, the two great visionaries in 1916 in Karur, a textile town in the Tamil Nadu state of India.

Kotak Mahindra BankKotak Mahindra Bank is one of India's leading financial private banking institutions. It offers banking solutions that covers almost every sphere of life. Some of its financial services

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include commercial banking, stock broking, mutual funds, life insurance and investment banking.

SBI Commercial and International BankSBI Commercial and International Bank, (SBICI) is a completely owned private auxiliary of India's biggest banking and financial services set up, the State Bank of India. Established in 1995 to back SBI's corporate and international banking services, the SBI Commercial and International Bank is the only bank in India to bebeen awarded ISO-9002 quality systems certification for the Bank as a whole

UTI BankAxis Bank was formed as UTI when it was incorporated in 1994 whenGovernment of India allowed private players in the banking sector. The bank was sponsored together by the administrator of the specified undertaking of the Unit Trust of India, Life Insurance Corporation of India (LIC) and General Insurance Corporation ltd.

YES BankYes Bank is one of the top most private Indian banks. Awarded by the only Greenfield license award by RBI in last 14 years, this bank is established and run by Rana Kapoor and Ashok Kapur with the financial support of Rabobank Nederland, the world's single AAA rated private Bank.

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COMPANY PROFILE

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State Bank of India

State Bank of India (SBI) is amultinational banking and financial services companybased in India. It is biggest bank in India in terms ofassets. It is a government-owned corporation with itsheadquarters in Mumbai, Maharashtra. As of December2013, it had assets of US$388 billion and 17,000branches, including 190 foreign offices, making it thelargest banking and financial services company in Indiaby assets.

State Bank of India is one of the Big Four banks of India,along with ICICI Bank, Punjab National Bank and HDFCBank.

The bank traces its ancestry to British India, throughthe Imperial Bank of India, to the founding in 1806 ofthe Bank of Calcutta, making it the oldest commercial

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http://en.wikipedia.org/wiki/Bank_of_Calcutta

http://en.wikipedia.org/wiki/Imperial_Bank_of_India

http://en.wikipedia.org/wiki/British_Raj

http://en.wikipedia.org/wiki/HDFC_Bank

http://en.wikipedia.org/wiki/HDFC_Bank

http://en.wikipedia.org/wiki/Punjab_National_Bank

http://en.wikipedia.org/wiki/ICICI_Bank

http://en.wikipedia.org/wiki/Big_Four_(banks)#India

http://en.wikipedia.org/wiki/Mumbai,_Maharashtra

http://en.wikipedia.org/wiki/Government-owned_corporation

http://en.wikipedia.org/wiki/Financial_service

http://en.wikipedia.org/wiki/Bank

bank in the Indian Subcontinent. Bank of Madras mergedinto the other two presidency banks—Bank ofCalcutta and Bank of Bombay—to form the Imperial Bankof India, which in turn became the State Bank ofIndia.Government of India owned the Imperial Bank ofIndia in 1955, with Reserve Bank of India taking a 60%stake, and renamed it the State Bank of India. In 2008,the government took over the stake held by the ReserveBank of India.

SBI is a regional banking behemoth and has 20% marketshare in deposits and loans among Indian commercialbanks.

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http://en.wikipedia.org/wiki/Reserve_Bank_of_India

http://en.wikipedia.org/wiki/Government_of_India



http://en.wikipedia.org/wiki/Indian_Subcontinent

Human Resources Management & IndustrialRelations in State Bank of IndiaAs on 31st March 2008 the Bank had a complement of 12,813employees, cadre wise composition- 4,992 officers, 5,027 clericalstaff and 2,794 subordinate staff. The total number of womenpersonnel stood at 1,879, of which 391 were in officer’s cadre,1,226 in the clerical/cashier cadre and 262 in sub-staff cadre.The number of physically challenged employees on the Bank’s rollswas 235.Total ex-service personnel working in the Bank stood at1,452.

The Bank has a number of welfare schemes for its employees,providing assistance for education of their children, health carefor the employees and their families, group insurance andfacilities for sports and recreation, canteen and library etc. Agym and physiotherapy center has been established at Head officefor the benefit of the staff during the year under reporting. Asum of Rs.14.77 Crore was spent during the last year on staffwelfare activities.

Training & development: Training in the Bank aims at continuous enrichment of human assets so that they add value to business. The training plan is conceptualized to provide strategic linkage with business needs, and every effort is made to provide practical skills which are vital to improve performance and smooth functioning of the Bank.

The programs cover, inter alia, topics relating to:

Ø Programmes on Finance & Banking viz. Credit Management, Programme on NPA Management & Recovery tools, Branch Management Programme, Risk Management, Marketing Management etc.,Ø H.R. Programmes viz. Quality Circles, Creativity in Management, Stress Management, Team Building & Motivation etc., Ø Technology Programmes on Core Banking Solutions Ø Programmes on Forex and International banking.

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On going skilling and reskilling of its personnel has always beenan important agenda for the Bank. The training calendar is articulated to provide strategic linkage with business needs and provide practical skills that are vital to improve customer service. Head OfficeState Bank of HyderabadHybank Towers Gunfoundary, Hyderabad Andhra Pradesh - 500001 IndiaPhone: +91 40 23387713Website: www.sbhyd.com

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http://www.sbhyd.com/

Allahabad Bank

Allahabad Bank is one of the premier nationalized banks in India.It is also the oldest joint stock bank of India. It was incorporated by a group of Europeans at Allahabad on April 24, 1865. It was the time Indian economy had started shifting towardsorganized trade and business affairs. After some years in 1920, the P&O Bank brought Allahabad Bank and its headquarters at Kolkata. The Allahabad bank got an entirely new identity when it was nationalized in 1969 along with 13 other banks in India. Since then the Allahabad Bank had a smooth journey towards progress. Today it is one of the leading banks in India with a whooping business of over Rs.1, 00,000 crores.

Branches and BusinessAllahabad has adopted CBS (Core Banking Service) since 2006 and has developed 24 hours connectivity with its 2165 branches acrossthe length and breath of the country. In 143 years of it existence the bank has come a long way by developing a wide grip over all the corners of India. At present the Allahabad Bank has 44 Zonal Offices 6 Staff Training Colleges and 3 Staff Training centers for imparting training centers in India.

Apart from general branches, the bank has also come up with specialized branches, like Industrial Finance Branches, International Branches, Finance Branches, Recovery Branches, NRI Branches Specialized Personal Banking Branches, Specialized

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Savings Bank Branches, Quick Collection Service Branches, TradingFinance Branches and Service Branches in many major cities of India.

The businesses of the bank are thriving successfully. In the end of March 2007, the Allahabad Bank crosses a land mark of Rs.1, 00,000 crores. The bank's business also registered a 6.90% growthduring April-Sept 2007, when its business increased up to Rs.1, 08,458 crores from Rs.1, 01,458 crores in merely 5 months. On Year-on-Year basis, the business of the bank has grown at a rate of 19.87%. The bank also registered an immense growth in total deposit record when its business went up to Rs.65,896 at end of September 2007 crores from Rs.54,006 crore in September 2006.

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Product and Services

Deposit Products Diamond Jubilee Deposit Scheme Rs. 5 Banking Gold Deposit Flexi-fix Deposit

Retail Credit Products All Bank Housing Finance Scheme Personal Loan Scheme for Pensioners All Bank Property Loan All Bank Saral Loan Scheme All Bank Educational Loan Scheme Overdraft Facility in Savings Bank Account Personal Loan Scheme for Doctors/ Medical Practitioners Loan against NSC/ KVP All Bank Mobike Scheme All Bank Rent Loan AllBank Gyan Dipika Scheme All Bank Car Finance Scheme AllBank Pilot Training Loan Scheme All Bank Furnishing Loan All Bank Gold Loan Scheme AllBank Reverse Mortgage Scheme All Bank Abhusan Scheme All Bank Trade Scheme

Other Credit Products Kisan Credit Card Kisan Shakti Yojana AllBank-Expo

Services All Ayushman Bima Yojana Cash Management Services Depository Services Visa Cum Debit Card Services Real Time Gross Settlement National Electronic Funds Transfer Gold Card Scheme For Exporters

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Charter for MSME's Government Business Regional MSME care centers

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Human Resources Management & IndustrialRelations in Allayhabad Bank:Allahabad Bank was founded by group of Europeans on April 24 1865. The Allahabad Bank has a history of 3 centuries. The Allahabad Bank is the oldest joint stock Bank in India. Due to business considerations the head office of Allahabad Bank was shifted toCalcutta (now Kolkatta) in 1923. In March 2007 the business of Allahabad bank has reached to a mark of 150000 crores.The Allahabad bank has main branches in Kanpur, Lucknow, Nanital, Kolkatta, Jabalpur, Meerut, Nagpur, Mumbai, and New Delhi. The Chairman and Managing Director of Allahabad Bank is Sri K.R. Kamath. Sri K.K. Agarwal and Sri J.P. Dua are the executive directors of Allahabad Bank.The Allahabad bank offers its services to self-employed persons, Professionals, salaries employees, businessman. The Allahabad bank offers three kinds of products Deposit products, Retail Credit Products and Other Credit Products. The Flexi-fix Deposit, Rs.5 Banking,Tax Benefit Term Deposit are some of the famous Deposit Products of the Allahabad Bank.The Allahabad Bank also offers its services to NRI customers. It offers International Banking facility for its NRI customers. The deposit schemes, tax benefits schemes, remittance facility, forex services are offered by the Allahabad Bank. The NRI services are available in 312 branches of the Allahabad Bank all over the country.

Philosophy of the Bank

The highest standards of ethical conduct and honest. Accurate, Fair, Full, Sensible and timely disclosures in reports. Compliance with laws, regulations and rules.

VisionBy building a customer-base through talent management, sophisticated technology and structural re-organization the Allahabad Bank is foreseeing its growth rate at a higher level.

MissionProvide anytime and anywhere banking for the customers with high end technology and bystrong customer centric relationships to emerge as a world class bank. To provide bestservices by utilizing human resources in innovative ways.

Head Office

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Allahabad Bank2, N S RoadKolkata – 700001Website: www.allahabadbank.com

Bank of Baroda

Bank of Baroda is one of the most prominent banks in India, having its total assets as Rs. 1,43,146 Crores as on 31st of March 2007. The bank was founded by Maharaja Sayajirao Gaekwad III (also known as Shrimant Gopalrao Gaekwad), the then Maharaja of Baroda on 20th of July 1908 with a paid capital of Rs. 10 Lacs. From its introduction in a small building of Baroda, the bank has come a long way to achieve its current position as one of the most important banks in India. On 19th of July 1969, Bank of Baroda was nationalized by the Government of India along with 13 other commercial banks.

Financial Details As of March 2007, the bank had total deposits worth Rs. 1,24,915 Crores while it had a total number of 2956 branches located worldwide as on April 2009, out of which 626 were located in Metro cities, 524 in Urban areas, 642 in Semi-Urban locations, 1092 in Rural areas and 72 were located outside India. The bank has 10 Zonal Offices and 43 Regional Offices which help it control its operations nationally.

International Presence Along with a huge network of its branches spread across India, Bank of Baroda has its overseas branches located in 14 other countries, which include Bahamas, Bahrain, Belgium, China, Fiji Islands, Hong Kong, Mauritius, Republic of South Africa, Seychelles, Singapore, Sultanate of Oman, United Arab Emirates, United Kingdom and United States of America. Apart from it, the bank has established its subsidiaries in 7 countries viz.

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http://www.allahabadbank.com/

Botswana, Ghana, Guyana, Kenya, Tanzania, Trinidad & Tobago and Uganda, and its representative offices in 3 countries which are Australia, Malaysia and Thailand.

Other Details Bank of Baroda had a total workforce of 38063 employees offering their services to the institution as of September 2006. Out of these, 13525 were Officers, 16497 were Clerks while 8041 were Sub-Staff members.

The bank offers a wide array of customized and specialized services to meet the diverse needs of its customers, and these services have been categorized into Personal Banking, Business Banking, Corporate Banking, International Banking, Treasury Banking and Rural Banking services.

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Human Resources Management & IndustrialRelations in Bank of Baroda:

HR Mission

HR Objectives

To initiate & institutionalise globally competitive HR practices in the Bank in our pursuit to become a Bank of international standards and to become an employer of preferred choice;

To put in place relevant HRD strategies and use modern methodologies to undertake organizational renewal; identify and nurture talent, bring about marked changes in the mindset of employees at all levels so as to enhance HR Quality;

To create a performance-driven culture and an exciting workplace for the employees

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To create a pool of entrepreneurial managers and business leadersfor future;

To inculcate a strong and effective sales and service culture across levels in the organization in order to generate strong stakeholder affiliation;

To create a learning organization for employees’ intellectual growth and creativity; and to re-skill the workforce to operate in digitally enabled modern core banking environment.

HR Business Model

» Performance Appraisal System for Clerical and Sub-StaffWith the objective of bringing an organization wide performance culture in the organization, hitherto uncovered employees in the Clerical and Sub-Staff cadre brought in under a new performance appraisal system.» Massive Recruitment of Specialist officers and also graduates from B-Schools through campus recruitment

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To take care of the Bank’s requirement in different specialized areas like IT, Treasury, HR, Marketing & Sales, Credit, International Business etc (Around 500 officers being recruited).» A New Induction cum Grooming Programme for Young OfficersWith the objective of developing future managers and leaders and for deployment in key areas, a re-vamped Officers’ Induction cum Grooming Programme is launched.» Fast Track Career Growth Opportunities for Executivesand OfficersIn order to provide fast track growth opportunities to aspiring Executives and Officers, promotional opportunities have been provided.» BARODA LEADERSHIP DEVELOPMENT CENTREBoard has taken the decision to set-up a World-Class Leadership Development Centre to be set up to prepare future leaders for theBank.

Head Office Bank of BarodaSuraj Plaza-1, Sayaji Ganj,Baroda-390005 Website: www.bankofbaroda.com.

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http://www.bankofbaroda.com/

HDFC Bank

Housing Development Finance Corporation Limited, more popularly known as HDFC Bank Ltd, was established in the year 1994, as a part of the liberalization of the Indian Banking Industry by Reserve Bank of India (RBI). It was one of the first banks to receive an 'in principle' approval from RBI, for setting up a bank in the private sector. The bank was incorporated with the name 'HDFC Bank Limited', with its registered office in Mumbai. The following year, it started its operations as a Scheduled Commercial Bank. Today, the bank boasts of as many as 1412 branches and over 3275 ATMs across India.

AmalgamationsIn 2002, HDFC Bank witnessed its merger with Times Bank Limited (a private sector bank promoted by Bennett, Coleman & Co. / TimesGroup). With this, HDFC and Times became the first two private banks in the New Generation Private Sector Banks to have gone through a merger. In 2008, RBI approved the amalgamation of Centurion Bank of Punjab with HDFC Bank. With this, the Deposits of the merged entity became Rs. 1,22,000 crore, while the Advances were Rs. 89,000 crore and Balance Sheet size was Rs. 1,63,000 crore.

Tech-SavvyHDFC Bank has always prided itself on a highly automated environment, be it in terms of information technology or communication systems. All the braches of the bank boast of online connectivity with the other, ensuring speedy funds transfer for the clients. At the same time, the bank's branch network and Automated Teller Machines (ATMs) allow multi-branch

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access to retail clients. The bank makes use of its up-to-date technology, along with market position and expertise, to create acompetitive advantage and build market share.

Capital StructureAt present, HDFC Bank boasts of an authorized capital of Rs 550 crore (Rs5.5 billion), of this the paid-up amount is Rs 424.6 crore (Rs.4.2 billion). In terms of equity share, the HDFC Group holds 19.4%. Foreign Institutional Investors (FIIs) have around 28% of the equity and about 17.6% is held by the ADS Depository (in respect of the bank's American Depository Shares (ADS) Issue). The bank has about 570,000 shareholders. Its shares find a listing on the Stock Exchange, Mumbai and National Stock Exchange, while its American Depository Shares are listed on the New York Stock Exchange (NYSE), under the symbol 'HDB'.

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Products & Services Personal Banking

Savings Accounts Salary Accounts Current Accounts Fixed Deposits Demat Account Safe Deposit Lockers Loans Credit Cards Debit Cards Prepaid Cards Investments & Insurance Forex Services Payment Services NetBanking InstaAlerts MobileBanking InstaQuery ATM PhoneBanking

NRI Banking Rupee Savings Accounts Rupee Current Accounts Rupee Fixed Deposits Foreign Currency Deposits Accounts for Returning Indians Quickremit (North America, UK, Europe, Southeast Asia) IndiaLink (Middle East, Africa) Cheque LockBox Telegraphic / Wire Transfer Funds Transfer through Cheques / DDs / TCs Mutual Funds Private Banking Portfolio Investment Schemes Loans Payment Services NetBanking

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InstaAlerts MobileBanking InstaQuery ATM PhoneBanking

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Human Resources Management & IndustrialRelations in HDFC Bank:HDFC Bank is one of India’s premier banks providing a wide range of financial products and services to its customers. It was promoted in 1995 by Housing Development Finance Corporation (HDFC).

Total number of employees working with the bank is 14878 as of March 31, 2006. The Bank focuses on training its employees on a continuing basis, both on the job and through training programs conducted by internal and external faculty. The Bank has consistently believed that broader employee ownership of its shares has a positive impact on its performance and employee motivation. The Bank’s employee stock option scheme therefore extends to all levels and so far covers around 59% of the employees.

The bank’s sole focus is on product quality and service excellence. It values integrity, commitment, teamwork and excellence in customer service. TRAININGSkills requirement is cyclical and depends on stage in which thebusiness is into. Four years ago, asset skills were relativelyrare. Then, as foreign banks got out of many asset businesses,there were lots of people available, changing the market demandand supply. But even now, treasury skills are difficult to findas lots of people are going overseas. There is a dearth ofindividuals who have relevant skills to manage private andcorporate banking. Down the road, there will be a shortage ofgeneralists, as organization starts looking for individuals assolution specialist rather than product specialists. We areswinging between generalists and specialists. We realize we needboth and the pricing for both is different. Earlier the focuswas 100% on hard skills. Now, soft skills’ training has risenfrom being non-existent to 30% of the training efforts. Weorganize various programs including outbound experientiallearning, Open Spaces Technology, Personal Effectiveness,

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Leadership Excellence, art of living, Vedanta, etc. Most trainingprograms are delivered in house, except for highly technical onessuch as derivatives. The in house training staff comprises of 17people. People in the smaller cities were missing out as trainingprogram were being held in larger metros. We started sending ourtrainers to the remote locations about 15 months back. The ‘BackPack Trainers’ take classes after office hours and this has beenmuch appreciated. The cost impact is minimal and the benefitsmanifold. We invite guest lecturers such as Bruce Carlson, CEO,Mangerial Grid and Stephen Haines, Chairman of Center forStrategic Management, to spend half a day with our seniormanagement . We have a strategic tie-up with IIM Ahmedabad for a9 day program covering economics, quantitative, behavioralleadership, marketing, corporate communications, etc. We send 30of our vice presidents every year as a part of leadershipdevelopment plan. Head Office HDFC BankRamon House, 169, Backbay Reclamation, H T Parekh Marg, Churchgate Mumbai - 400020Phone: +91 (22) 66316000, 66636000, 66316060Fax: +91 (22) 22048834Website: www.hdfc.com

ING Vysya Bank

ING Vysya Bank Ltd came into being in October 2002, when erstwhile Vysya Bank Ltd was merged with ING, a global financial powerhouse boasting of Dutch origin. Vysya Bank Ltd, one of initial banks to be set up in the private sector of India, was established in the year 1930, with the aim of providing a helpinghand to all those who couldn't afford the privilege of enjoying the services of a bank. Eighteen years later, in 1948, the bank was listed as one of the Scheduled Banks of the country. With the

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http://www.hdfc.com/

passing time, Vysya Bank aimed at the number one position in all the private sector banks.

In 1985, the dream of Vysya Bank's promoters came true and it became the largest private sector bank of India. Two years later,it laid the foundation of Vysya Bank Leasing Ltd. The following year, the bank was credited with laying down the innovative concept of 'Co branding of Credit Cards'. In 1990, Vysya Bank promoted a new entity - Vysya Bank Housing Finance Ltd. By 1992, the bank had reached another milestone, by having its deposits cross Rs. 1000 crores and the very next year, the number of its branches had gone past 300.

In the year 1996, Vysya Bank struck a strategic alliance with BBLBelgium and was also honored with two National Awards by Gem & Jewellery Export Promotion Council, for excellent performance in Export Promotion. Hardly two years later, the bank had introducedCash Management Services and the commissioning of VSAT and was also rated as the Best Domestic Bank in India, by Global Finance (International Financial Journal - June 1998). Soon (2000), it established a state-of-the-art Date Centre, at ITPL, Bangalore.

It was in 2000 only that ING and Vysya Bank set up ING Vysya LifeInsurance Company, after receiving RBI nod, commencing its business in the following year. Two years later, a wide range of services were launched, including Vys Vyapar Plus - the range of loan schemes for traders, ATM services, Smartserv - personal assistant service, Save & Secure - an account that provides accident hospitalization and insurance cover, Sambandh - the International Debit Card and the mi-b@nk net banking service.

In 2002, ING took over the management of Vysya Bank and RBI gave its permission for the new name of the bank to be 'ING Vysya BankLtd'. In the following year, the bank introduced customer friendly products, mainly Orange Savings, Orange Current and Protected Home Loans. Its innovative products in the coming yearsincluded Solo - My Own Account for youth and Customer Service Line - Phone Banking Service (2005) and ‘AAA’ transactions -

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Anywhere, Anytime & Anyhow Banking - through networking of all its braches (2006).

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Branches, ATMs & Financial HighlightsAs of March 31st 2008, ING Vysya Bank had a total of 677 branches, of which there were 407 Branches, 39 Extension Counters, 28 Satellite Offices and 203 ATMs. At the same time, its Net Worth was Rs 14260.00 millions, Deposits worth Rs. 204980.00 millions, Advanced amounting to Rs. 146500.00 millions and Profits were to the tune of Rs. 1569.00 millions. The bank also has Internet Banking, mi-b@nk and Customer Service Line for Phone Banking Service, within its gamut of services.

Products & Services

Personal Banking Savings Account Current Account Term Deposits Demat Account Personal, Home, Home Equity & NRI Loans Private Banking Wealth Management Life Insurance Mutual Funds Government of India and Tax Savings Bonds NRI Services Credit & Debit Card Internet Banking Phone Banking Mobile Banking Self Banking ATM Kiosks Payment Services

Business Banking SME - Loans, MPower Business Account Agri - Term & Short-term Loan Wholesale Banking - Cash Management Services, Corporate &

Investment Banking, Credit Products & Structured Finance, Offshore Borrowings, Trade & Commodity Finance

Financial Market - Market Making & Trading, Asset Liability Management, Financial Market Sales, Research & Analysis

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Head OfficeING Vysya House27, M.G. Road Bangalore - 560001 Hyderabad, India Phone: 080 3030 9900Website: www.ingvysyabank.com

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http://www.ingvysyabank.com/

Standard Chartered Bank, India

Standard Chartered Bank is a London based bank, currently operational within over 70 nations with more than 1,700 branches and 73,000 strong workforce as of April 2009. Although the bank is located in Britain, still a huge chunk of its revenues originate from the continents of Asia, Africa and Middle East.

Standard Chartered Bank was formed as the merger of two banks viz. The Chartered Bank of India, Australia & China and The Standard Bank of British South Africa. The merger took place in the year 1969.

Recent DevelopmentsStandard Chartered Bank has been actively engaged in acquisitionsand expansion, and acquired Grindlays Bank from ANZ Bank in the year 2000 which considerably increased its banking operations in the nations of India and Pakistan. The bank defeated HSBC Bank ina bid to acquire Korea First Bank in the year 2005, which was renamed as SC First Bank after the acquisition.

In the year 2006 the bank announced to have acquired an 80% stakein the Union Bank of Pakistan for a sum of US$ 511 Million, making the Standard Chartered Bank (Pakistan) the 6th largest bank in the nation of Pakistan.

Presence in IndiaIn India, the Standard Chartered Bank introduced its first branchin Kolkata on 12th of April 1858. Later on, when Mumbai took overKolkata as the financial capital of India, the bank administration was shifted to Mumbai from Kolkata.

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Currently, the bank offers a wide variety of banking services andproducts to the Indian customers under Personal Banking, Private Banking, SME Banking and Wholesale Banking categories. The services being offered include Regular Banking Services, Credit Cards, Debit & Prepaid cards, Loans & Mortgages, NRI Banking Services, Executive Banking and Insurance & Investment products. As of April 2009, Standard Chartered bank is located in all the prominent cities of India, including New Delhi, Mumbai, Kolkata, Bangalore, Hyderabad, Ahmedabad etc.

Head OfficeStandard Chartered Bank, 90 Mahatma Gandhi Road, Mumbai, 400 001, India Website: http://www.standardchartered.co.in

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http://www.standardchartered.co.in/

CHAPTER-2“EMPLOYEE SATISFACTION GOVERNMENT

V\S PRIVATE BANKS IN INDIA”

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RESEARCH OBJECTIVE

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RESEARCH OBJECTIVE

1. To compare public and private banks in India.

2. To know the motivational level of employees in various

banks.

3. To know the employer-employee relationship in various banks.

4. To know satisfaction level of employees.

5. To compare the job security and remuneration in public and

private banks.

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RESEARCH METHODOLOGY

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RESEARCH METHODOLOGY:

The research is conducted to understand the " MOTIVATION AND SATISFACTIO GOVERNMENT V\S PRIVATE BANKS IN INDIA”. SAMPLE DESIGN:The sample was constructed in which the respondent were employeesofVarious banking firms. The responders are inhabitant of U.P.

(a) Area selected :The survey was conducted in the Varanasi.

(b) Sampling units :Each respondent was considered as a single unit in survey.

(c) Sample size:The sampling was done taking 60 units of the universe.

(d) Types of sampling:The sampling was done is Random type of sampling.

COLLECTION OF DATA:

The data that is used for the survey is both secondary data and primary data . The method of collection of data is Questionnaire Method. The questions were asked related to the objectives and feedback was received.

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LIMITATIONS OF THE STUDY :

The study was conducted with a severe time constraint, sothe samplesize could not be more than 100. So we have to depend only on theserespondents in Varanasi..

The response received was quite subjective in nature, which wasdifficult to interpret and analyze in an objective manner.

Designing of questionnaire proved to be a strenuous job, sinceextraction of maximum information from the least possible number ofquestions proved to be difficult.

A lot of respondents did not answer some of the question asked,which amounted to some minor adjustment in the final analysis.

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CHAPTER-3ANALYSIS AND INTERPRETATION

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SATISFACTION

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Q1. I am provided adequate facilities to do my job. Banking firms % respondentsAllahabad Bank 76%State Bank Of Hyderabad 84%Bank Of Baroda 82%Standard Chartered Bank 72%ING Vysya Bank 70%HDFC 74%

INTERPRETATION:

In Public sector Banks provided more adequate facilities to do their job compare to Private sector Banks.

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Q2. I believe that the work atmosphere is friendly.

Banking firms % respondentsAllahabad Bank 78%State Bank Of Hyderabad 87%Bank Of Baroda 85%Standard Chartered Bank 72%ING Vysya Bank 77%HDFC 84%

INTERPRETATION:

In Public sector Banks the work atmosphere is more friendlier as compare to Private sector Banks.

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Q3. I am given adequate freedom to do my job efficiently.

Banking firms % respondentsAllahabad Bank 72%State Bank Of Hyderabad 77.5%Bank Of Baroda 86%Standard Chartered Bank 72%ING Vysya Bank 72.5%HDFC 78%

INTERPRETATION:

Bank of Baroda is given more adequate freedom to do their job efficiently as compare to other Banks.

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Q4. I know what is expected of me at work.

Banking firms % respondentsAllahabad Bank 78%State Bank Of Hyderabad 90%Bank Of Baroda 90%Standard Chartered Bank 74%ING Vysya Bank 78.75%HDFC 84%

INTERPRETATION:

In Public sector banks more employees know what is expected of them at work as compare to Private sector Banks.

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Q5. In the last 1 month, I received praise for my good work.


INTERPRETATION:

In both sector employees received praise for good work at same level.

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Q6. My superior that is the person I report to seems to care about me as a person.


INTERPRETATION:

In Public sector superior give more care about their employee as compare to Private sector.

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Q7. My superior encourages my development.


INTERPRETATION:

HDFC Bank superior encourages employee development more compare to other banks.

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Q8. At work, my opinion seems to count.


INTERPRETATION:

Both sectors At work, employees opinion seems to count.

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Q9. In the last three months, my superior has talked to me about my progress.


INTERPRETATION:

In Private sector Banks Employer are more open, attract and communicate to employees compare to Public sector Banks.

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Q10. The purpose of my company makes me feel that my job is important.


INTERPRETATION:

The purpose of Public sector Banks is employees feel that their job is important as compare to more Private sector banks.

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Q11. My associates are committed to doing quality work.


INTERPRETATION:

Public sector Banks are more committed to doing quality work as compare to Private sector Banks.

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Q12. I have a best friend at work.


INTERPRETATION:

The environment of Public sector banks is more friendlier as compare to Private sector banks.

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Q13. This last year, I have had opportunities at work to learn and grow.


INTERPRETATION:

In both sector there are some opportunities at work to learn and grow.

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Q14. The best people in my profession are keen to work with my organization.


INTERPRETATION:

The relationship between the employees is good in Public sector as compare to Private sector.

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Q15. I am kept informed about the activities that go on in my organization.

Banking firms % respondentsAllahabad Bank 70%State Bank Of Hyderabad 77.5%Bank Of Baroda 82%Standard Chartered Bank 74%ING Vysya Bank 62.5%HDFC 74%

INTERPRETATION:

There is same level of informed about the activities that go on in organization.

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Q16. How happy are you with your job overall?


INTERPRETATION:

Public sector provides far more facilities & peaceful life as compared to private sector.Private sector jobs were challenging and it gives you motivation to work hard.

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Q17. How do you feel about the responsibilities of your job?


INTERPRETATION:

In both organization they understand there job responsibility.

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Q18. How do you feel about the pay levels as compared to similar employers?


INTERPRETATION:

Employees of public banks are not satisfied with their remuneration whereas the employees of the private banks are satisfied with their remuneration.

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Q19. You understand the procedures, policies, and responsibilities that are part of your job?


INTERPRETATION:

In Public sector the employees are understand the procedures, policies, and responsibilities that are part of there job. In Private sector they also understand the procedures, policies, andresponsibilities that are part of there job but the % is less as compare to Public sector.

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Q20. How satisfied are you about the training and orientation program you experiences when you started?


INTERPRETATION:

Learning and career development will be there in private sector that is seen rare in public sector. But in public sector the employees are satisfied about the training and orientation program.

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CHAPTER-4

79

FINDINGS

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FINDINGS

Public sector is more secure and nowadays they give salarycompatible to private sectors. Adding to this you can have

satisfaction of working for nations benefit.

Public sector provides far more facilities & peaceful life as compared to private sector. It also gives us a secure future . Pay doesn't matter even if it is less because it provides us more job satisfaction and job security...

In simple, learning and career development will be there in private sector that is seen very rare in public sector.

Though public sector jobs were more secured it will create boredom in some point of time. Private sector jobs were challenging and it gives you motivation to work hard.

Public sector is more secure than private sector although there is large scope of earning money in private but for that we have to put effort for many hours every day. And in public sector we can spend our life happily with our family.And in public sector also we can move ahead.

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In public sector its like you've stuck there doing the same thing again and again, for how many days can one do the samething, in private sector there is something new that one will be doing all the time and also the growth prospect is also way much better than public sector jobs, and the salaryand perks is really good in private sector, yes one is secure with government job until the person gets retired, but private sector is much better option at the moment.

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CONCLUSION

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CONCLUSIONBoth the private, government company officials have same opinion about the satisfaction of pattern of working, chance to learn. However private sector insurance officials are offered comparatively better chances to learn about the banking plans. Separate training department with frequent on the job training,off the job training techniques are imparted to the officials might have motivated private bank officials areasonable amount. Further correlation analysis indicates that the job situation is influencing the motivation of banking officials to a reasonable extent.

1. Results indicated that private sector bank employees perceive greater fairness and satisfaction with their performance appraisal system as compared to public sector bank employees.

2. From the study it is concluded that employees of public sector banks are highly satisfied with their job security whereas employees of private sector banks are not satisfied regarding job security.

3. From the above analysis I found that employees of public banks are not satisfied with their remuneration whereas the employees of the private banks are satisfied with their remuneration.

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4. In public banks employees are less motivated as they have job security in comparison of private banks.

5. The result indicates that layoff threats, quick turnover, less welfare schemes, and less scope for vertical growth increase job dissatisfaction. On the other hand, secure job environment, welfare policies, and job stability increase the degree of job satisfaction

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SUGGESTIONS

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SUGGESTIONS

The final objective of this research work is to bring out measures to suggest both sector. As the job situation variables are increasing the motivational level of banking officials, both government and privatebanking management have to give adequate importance to these variables in order to boost up the motivational level. In government banks due to job security, influence of union, officers do their duty at moderate speed. If they are provided good working environment, training, recognition, officers perform their task happily. In the case of private banks, officers are given higher salary, quick promotion, continuous training, do the work at the high speed. The main issuein the case of private insurance company is job insecurity. Right steps must be taken by the managementto restraint this from the mind officers. If it does so, surely they may be highly motivated.

To increase satisfaction and retention of employees.

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It will help in reducing the factors leading to

absenteeism and staff turnover.

It will help in generating factors which can defuse

tension and improve working condition which will

ultimately lead to job satisfaction.

The method of recruitment should be improved.

Select the right person for the right job.

Promotion policy should be improved

Management should check the performance of their

employees time to time.

Overall work environment should also be improved.

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LIMITATIONS

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LIMITATIONS

Uncooperative attitude of some employee.

Many a time the respondents showed less interest in filling

up the questionnaire.

Since I had considered only six banking firms my research

may not reflect true situations regarding broking firms in

the market.

Time available was limited for such an exhaustive study.

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BIBLIOGRAPHY

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BIBLIOGRAPHY

WEBSITES:www.sbhyd.com

www.allahabadbank.com

www.bankofbaroda.com.

www.hdfc.com

www.ingvysyabank.com

http://www.standardchartered.co.in

www.bseindia.com

www.wikipedia.com

BOOKS:

C.R.Kothari – Research methodology

NEWSPAPERS:Business standardEconomic times

MAGAZINE:Business world

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http://www.wikipedia.com/

http://www.bseindia.com/

http://www.standardchartered.co.in/

http://www.ingvysyabank.com/

http://www.hdfc.com/

http://www.bankofbaroda.com/

http://www.allahabadbank.com/

http://www.sbhyd.com/

ANNEXURE

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QUESTIONNAIRE

NAME:-_____________________________________

AGE :-_____________________________________

POST :-_____________________________________

ORGANIZATION:-_____________________________

___________________________________________GIVE MARKS OUT OF 10

Q1. I am provided adequate facilities to do my job. (__\10)

Q2. I believe that the work atmosphere is friendly. (__\10)

Q3. I am given adequate freedom to do my job efficiently. (__\10)

Q4. I know what is expected of me at work. (__\10)

Q5. In the last 1 month, I received praise for my good work. (__\

10)

Q6. My superior that is the person I report to seems to care about me as a person. (__\10)

Q7. My superior encourages my development. (__\10)

Q8. At work, my opinion seems to count. (__\10)

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Q9. In the last three months, my superior has talked to me about my progress. (__\10)

Q10. The purpose of my company makes me feel that my job is important. (__\10)

Q11. My associates are committed to doing quality work. (__\10)

Q12. I have a best friend at work. (__\10)

Q13. This last year, I have had opportunities at work to learn and grow. (__\10)

Q14. The best people in my profession are keen to work with my organization. (__\10)

Q15. I am kept informed about the activities that go on in my organization. (__\10)

Q16. How happy are you with your job overall? (__\10)

Q17. How do you feel about the responsibilities of your job? (__\

10)

Q18. How do you feel about the pay levels as compared to similar employers? (__\10)

Q19. You understand the procedures, policies, and responsibilities that are part of your job? (__\10)

Q20. How satisfied are you about the training and orientation program you experiences when you started? (__\10)

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Resarch 2003

Documents

Transcript of Resarch 2003