Reproduced with permission of the A Conceptual Model of Service Quality and Its Implications for...

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. A Conceptual Model of Service Quality and Its Implications for Future Research Parasuraman, A. Journal of Marketing (pre-1986); Fall 1985; 49, 000004; ABI/INFORM Global pg. 41

Transcript of Reproduced with permission of the A Conceptual Model of Service Quality and Its Implications for...

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

A Conceptual Model of Service Quality and Its Implications for Future ResearchParasuraman, A.Journal of Marketing (pre-1986); Fall 1985; 49, 000004; ABI/INFORM Globalpg. 41

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.