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Anual reppor

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Report Contents 2012

1. Letter of the President 2. The Company

Company Profile Business Units Technical Departments International Area Training Cooperators Network

3. Our Clients

4. Business Strategy

Mission and Vision Corporate Culture Values: The Client, Talent Management, Capacity to Anticipate, Quality + Environment+ R&D&i, Global

Awareness, Corporate Social Responsibility

5. Economic Balance Sheet

6. 2012 Activity by Areas Water and Infrastructures Business Innovation and Institutional Development

7. Multidisciplinary Profile 8. Contact

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1. Letter of the President

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1. Letter of the President

Creatividad y Tecnología has been proving, since it was created in 1982, that it is a company with future. Creatividad y Tecnología is a company that it is independent from any industry group. It has more than 70 highly qualified professionals, with an unquestionable experience. Creatividad y Tecnología is a pioneer company. It has the perfect combination, the Water and Infrastructures business unit, which provides a highly technological component, mainly in information technologies and communications, and the Business Innovation and Institutional Development business unit, which adds to the former its capacities in organisation, analysis, economic control and technological innovation management. Creatividad y Tecnología is a well dimensioned company, prepared to develop its activities in the international market, even in an atmosphere of world economic crisis. To do so, Creatividad y Tecnología will continue counting on the best professionals, sharing their experiences, and involving their clients in them. The future of Creatividad y Tecnología depends on what we achieve all together.

By: Carmen de Andrés Conde.

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2. Company Profile

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La Emp

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2. Company Profile

Creatividad y Tecnología is a Spanish company with an experience of more than 30 years in the performance of products and services with a high added value in consultancy. Our philosophy has always been to offer a customised service to the clients, based on creativity, knowledge, team work and the quality and respect to the environment commitment. Since it was founded in 1982, Creatividad y Tecnología continuously participates in the development of:

• Technological consultancy. • Feasibility studies. • Wording of projects. • Integral management of projects and programmes. • Technical Offices. • Control and surveillance of the implementation of solutions. • Technical assistance to the operation and maintenance of infrastructures.

In the business units of:

• Water and Infrastructures. • Business Innovation and Institutional Development.

Providing high added value solutions to its clients.

Finding the solution…is a matter of Creatividad y Tecnología

Experience, innovation and flexibility The experience accumulated in more than 30 years of intense activity has allowed us to acquire a deep knowledge of the technical and functional requirements of very different environments, and to offer innovative solutions of a high technological content and very flexible. Technical capacity

Its teams are multidisciplinary and highly specialised, and formed by industrial, civil, naval, mining, and computer engineers, technical engineers and programmers, and also by professionals graduated in economy, business sciences, law, chemistry and biology.

Independence

Creatividad y Tecnología is independent from financial or industrial groups, and this guarantees completely independent criteria in the development of activities and rendered services, and a professional attention to clients.

Water and Infrastructures

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Water Creatividad y Tecnología, since it was created, is a leading company in the application of solutions of a high technological level in the integral management and control of the water cycle: in particular, those with regard to hydrological planning processes, management of infrastructures, operation and maintenance, supply, water treatment, remote operation and remote control and incorporation and definition of water quality and quantity indicators. This experience accumulated in the water sector for more than 30 years has made it easier for water management bodies to incorporate in their structure new technologies that have allowed their access to information and to data checked and validated in the time intervals that best adjust to their needs. Within the business unit of Water and Infrastructures, Creatividad y Tecnología has a wide experience in:

Infrastructures

Creatividad y Tecnología has been developing integral solutions related with the design, control and management of infrastructures, both public and private, including the design of new infrastructures and the improvement and enlargement of the existing ones. Among activities related with infrastructures we must mention, on the one hand, the control and surveillance of works, and on the other hand, the projects for the provision of artificial intelligence systems to improve the management and control of those infrastructures by their managers, using tools such as the CAMM systems (Computer-Assisted Maintenance Management).

Infrastructures and Facilities

• Roads and Tunnels: Intelligent Transportation Systems (ITS). • Dams: Operation and Maintenance. • Airports: Airport Facilities. • Electrical Facilities and Climate Control. • Electromechanical and Control Facilities in Single Buildings. • Computer-Assisted Maintenance Management for any of the previous

Infrastructures (CAMM).

HYDROLOGICAL PLANNING Characterisation of basins. Demand analysis. Hydrological modelling. Status of water masses. Ecological flows. Implementation of the Measures Programme. Public Participation and Information. EFFECTIVENESS IN SUPPLY AND SANITATION Supply. Sanitation. Pricing. Dams.

INTEGRAL MANAGEMENT OF HYDRIC RESOURCES AND NATURAL DISASTERS Water quality and quantity. Systems for preventing floods. Drought management Early alert systems. Emergency plans in dams. Adaptation to Climate Change. MODERNISATION AND TECHNIFICATION OF IRRIGATION Energy efficiency. Adaptation of crops to climate change. Automatic irrigation systems.

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Water and Infrastructures

Solutions HYDROLOGICAL PLANNING Planning and management of hydric resources, of a long tradition in Spain, has been complemented by the European Framework Directive on Water, incorporating: the protection of ecosystems as a main objective; the principle of passing the costs of the water services on to users, thus promoting saving on its use; and the public participation as a fundamental element in planning and management processes. Creatividad y Tecnología has successfully developed its own methodology, NAUNET, for the implementation of the Hydrological Planning based on the Guidelines of the Framework Directive on Water. This methodology allows to control, among other aspects, the following:

• Characterisation of basins. • Demand analysis. • Hydrological modelling. • Status of water masses. Ecological flows. • Implementation of the Measures Programme. • Public Participation and Information.

This methodology has been applied in the technical assistance to the Miño Sil Hydrological Plan, which is the first Intercommunity Plan approved in Spain.

INTEGRAL MANAGEMENT OF HYDRIC RESOURCES AND NATURAL DISASTERS: FLOODS AND DROUGHTS For the correct management of hydric resources, it is necessary to know the available quantity of hydric resources. For that, there must be systems for capturing data (level, flow, rainfall, temperature, etc. variables) throughout strategic points of the basin, to send them in real time to a Control Centre, where they are transformed into useful information for the responsible technicians, which helps when making decisions, governing the basin and in the adaptation of Hydric Resources to Climate Change. With an architecture that is similar to the previous ones, we can measure quality parameters of continental surface waters (temperature, conductivity, pH, dissolved oxygen, turbidity, etc.) in points of special interest for their surveillance (supplies) where discharges can be detected, sending these data in real time to a Control Centre, where they are transformed into useful information for the responsible technicians. Creatividad y Tecnología has developed the SIGA System (Intelligent Systems for the Management of Hydric Resources and Extreme Phenomena) As a pioneer company providing this type of solutions, it designed the first Automatic System for the Control of Hydric Resources implemented in Spain (commonly known as SAIH in Spain), and then worked in practically all systems of this type implemented in the rest of the national territory, subsequently going on to the international scope, to countries such as Mexico and Jordan, thus being the reference in this technological sphere.The SIGA System allows to improve the management of

hydric resources by the control of one or more of these parameters:

• Available amount of water. • Water quality. • Systems for preventing floods. • Drought management. • Early alert systems. • Emergency plans on dams.

Creatividad y Tecnología has participated in the implementation of SIGA Systems both nationally, in eight great Spanish intercommunity basins, and internationally, in Mexico or Jordan.

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EFFECTIVENESS IN SUPPLY AND SANTITATION The experience of Creatividad y Tecnología in the fields of supply and sanitation, includes the group of processes reproducing the water cycle in urban systems. From the characterisation of the resource, the operation and maintenance of hydraulic infrastructures, up to the study of environmental problems arising from the discharge of industrial water, that experience is guaranteed by its participation in studies in Spain. Specifically, we are specialised in the following: HIDROGEST: Intelligent Management System of Operation and Maintenance of Infrastructures Management system that integrates and optimises the operation and maintenance of hydraulic infrastructures operated by the same Management Body, providing tools that help when making decisions and that significantly reduce the maintenance and operation costs. NAUTILUSS: Sensorisation and Remote Control System of Infrastructures of Supply and Sanitation Modular and scalable technological tool that provides intelligence to the supply and sanitation networks, allowing their managers to identify the main losses or leakages on them, to guarantee a suitable quality of water for the different uses, to control the availability of the resource, to improve decision making processes and to reduce costs. RATEsys: Intelligent System for the Automatic Calculation of Sustainable Tariffs Unique tool in the market for the integral management of fariffs, which takes into account the income needs of Water Operating Bodies, according to their Balance Sheets, Income Statements and Future Investment Plans, totally adaptable to the operational, technical and financial needs of each operating body. MODERNISATION AND TECHNIFICATION OF IRRIGATION The modernisation of irriagation is the main instrument for farmers to use water resources rationally and effectively as, apart from promoting the modernisation of water distribution and application infrastructures, it also improves the farmer’s living standard. The above favours an economic and water saving. In a modernised irrigation community, and with the new technologies and management systems, the farmer can order irrigation by telephone, or through the Internet. The easy use of these systems, and their convenience for the farmer are some of the advantages provided by this type of works. SICIR: Integral Control and information Systems for Irrigation System that includes a network of agrometeorological stations and control systems distributed throuth the agricultural surface, in order to help farmers to achieve an effective and rational use of the production means of crops (including energy).

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Business Innovation and Institutional Development

Creatividad y Tecnología supports companies in the achievement of their purposes and in the performance of their operation plans, by means of the incorporation of highly specialised human resources, and through innovative management methodologies. Within the business unit of Business Innovation and Institutional Development, Creatividad y Tecnología offers the management in:

• Public Programmes and Funds. • Consortial Projects of R&D&i. • Advanced Technological Services and Services for the Support to Innovation. • Training and Sensitisation for Organisations.

Thus, it has specific knowledge in the management of:

• Innovation projects and business initiatives. • New technologies. • Experts networks. • Quality and Environment. • Management and Control Systems. • Technical Audit. • Financial Audit. • National and Community Regulations. • Standardisation and optimisation of processes. • Programme Management System and Public Calls.

Our challenge is to integrate the technical means and knowledge necessary at each time to give solutions to the strategic, operational and organisational needs of

our clients

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Business Innovation and Institutional Development

Solutions PUBLIC PROGRAMMES AND FUNDS Public instruments for the support to economic development and competitiveness from the Administration require more and more a greater level of specialisation and multidisciplinary approaches. It is necessary to have management processes that guarantee: Transparency, impartiality and opportunity of the selection of operations. The assurance and checking of the correct use of funds. The compliance with law. The obligation to inform citizens.

Finally, the feedback of the process is necessary for decision making and for the governance of funds.

Furthermore, with regard to the multilateral funding bodies, when States receive multilateral co-funding, they must comply with some requirements imposed by the Borrower or Donor Body. These are aspects related with management, follow up, control, information and advertising. For the State, it is an additional effort, which usually implies the need to turn to an external support that strengthens its institutional capacity.

The final purpose is to maximise the compliance with the formal requirements, while implementing the policies for which the funds were granted: Cohesion Funds, Multilateral Funds such as the Inter-American Development Bank (IDB), World Bank (WB), Andean Development Bank (CAF), European Bank for Reconstruction and Development (EBRD), Europe Aid (EA), Framework Contracts of the European Union, Millennium Challenge (MMC), etc.

GIRA Own Methodology. Integral Management of Helps Model. Creatividad y Tecnología was a pioneer in the provision of this type of solutions for Administration within R&D&i. Nowadays it is highly specialised in the integration and optimisation of the management of public funds granted for competitiveness and innovation, providing the Management Body, with a significant reduction of costs and of the execution terms, and with effectiveness in the application of funds.

AUDIT BOOKS and VERinSITU. Own Methodologies for the Implementation of Management and Control Systems of Co-funded Programmes Creatividad y Tecnología, pioneer company in the design and implementation of management and control systems of operations for Management Bodies, has developed procedure manuals that integrate and optimise the management of operations by means of their own methodologies and integral approaches (technical and economical), providing the Body with a significant increase in the effectiveness and efficiency of its Co-funded Operational Programmes.

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CONSORTIAL PROJECTS OF R&D&i Innovation is the key element of economic development. The competitiveness of a company depends on its capacity to innovate. Companies are forced to transform themselves as quickly as possible. To do so, they require specialised resources and media for suitable decision making, selection of funding sources, ideal partners.

In the last few years, we have developed an important effort to support with suitable methodologies the development of cooperative projects, the internationalisation of companies, the promotion of emerging sectors, the establishment of networks, especially SMEs.

OCTOPUS. System for the Design, Management and Implementation of R&D&i Projects Modular and scalable tool that, overcoming traditional approaches, incorporates new elements of analysis, allowing its managers to identify the main risks early, guaranteeing the quality in management and results, to control the availability of resources, to improve the decision making processes and to reduce costs.

ADVANCED TECHNOLOGICAL SERVICES AND SERVICES FOR THE SUPPORT TO INNOVATION Regional competitiveness is related with the level of innovation of its industrial sectors and companies. To progress to this regard, it is necessary to reinforce the infrastructure and supports to promote new businesses based on innovation and the entrepreneurial capacity of young people and of employers. The creation of systems for the support to innovation, and the structuring of institutional and operational markets for the impulse to innovation are fundamental in the regions that are prepared to invest and to go for this challenge. Creatividad y Tecnología has internationally checked methodologies for the design and implementation of:

Offices for the transfer of technology. Creation of clusters. Design and structuring of funds for the support to entrepreneurship and to the creation of new businesses

based on innovation. Technological consultancy services offered by Creatividad y Tecnología and its team of consultants and experts are focused on the improvement of competitiveness by defining regional and sectorial innovation strategies, by participating in R&D&I projects, by the technological transfer, by the consolidation of clusters and by the adoption of innovation practices. TRAINING AND SENSITISATION FOR ORGANISATIONS

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Creatividad y Tecnología participates actively in the design and implementation of Public Policies and Institutional Development Processes, where the part of Training and Sensitisation of Organisations requires a special attention. The acknowledgement of the professional career of the technicians of Creatividad y Tecnología is proved by the requests of many training institutions, among which is EOI, first business school constituted in Spain. Training Courses and Masters have been given to different institutions and bodies, related with the different areas in which we are specialists, in order to extend our Know How to society in general and to professionals of the industry in particular. The training and sensitisation lines that Creatividad y Tecnología puts at the disposal of its clients are, among others:

Business Innovation Techniques. Technological innovation in the management of hydric resources. Optimisation and management of processes. Implementation of quality management, environmental and R&D&I systems. Impulse to competitiveness through public programmes. Mechanisms for identifying research, development or innovation projects and their

start up. Technical and economic justification of projects that are financed by public funds.

An important value of Creatividad y Tecnología has been its capacity to establish cooperation agreements in several projects with prestigious European and American colleges and universities, which have allowed the exchange of knowledge, and therefore the extension of the experts network available to our clients.

Among the institutions and bodies for which we have given training, postgraduate and Master courses, we must highlight the following:

EOI Business School. Civil Engineers College. Industry, Tourism and Trade Ministry.

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Technical Departments

Creatividad y Tecnología has developed a holistic structure in which each element provides an added value to the whole, maximising the synergies of the same; thus, the Company has four Technical Departments of a significantly technological nature, transversally articulated through its two Business Units. The relationship between these four departments of Creatividad y Tecnología promotes the exchange of information and the transfer of knowledge between all members of the Company. Thus, we reach an optimal and innovative information flow, abandoning the obsolete models of linear or hierarchical knowledge transfer, and going for the innovative systems of cross flows, in which each member provides an added value in terms of its skills, capacities and experience. The main results are the promotion of the generation of innovative ideas, the improvement of the technical capacities of the members of Creatividad y Tecnología, their involvement in the Company, and the identification and promotion of internal talent.

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Advanced Innovation Services Department Project Management and Process Optimisation Department Systems Engineering and Maintenance Management Department Planning and Models Department

How is the project performed?

The project is leaded, within Creatividad y Tecnología, by a Project Manager with a great experience in the type of activity performed. This Project Manager acts with a complete autonomy within the Company, selects the team of cooperators, who master the discipline and technologies required at each case, outside or inside Creatividad y Tecnología, while directing and coordinating the Project activities, being the speaker and being liable before the client.

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Advanced Innovation Services Department Creatividad y Tecnología, aware of the need to promote business changes through innovation, resulting in improvements of profitability, reinforcement of positioning and increase of competitiveness, acts as a strategic partner in the development of new products, services and innovative business models, allowing its clients to keep or maintain their competitive advantage on their respective industries by the differentiation and the generation of added value and Know How. New challenges and problems require new solutions. In Creatividad y Tecnología, we work to achieve the main purpose of Systematising the Innovation Process, as in the current globalised, highly dynamical and changing markets, only companies innovating systematically are successful. This process allows transforming knowledge into new products, processes or ways of managing the company for its successful introduction in a market.

Solutions Management and Development of Innovation Projects

Development of Support Systems for Decision Making

Management of the Innovation Projects Portfolio

Strategic Planning

Development of R&D&i Business Policies and Plans

Technological Diagnoses and Forecasting

Advanced Technological Services

• Offices for the Transfer of Technology. • Clusters creation. • Design and structuring of funds for the support to entrepreneurship and to the creation of new businesses

based on innovation.

Corporate Social Responsibility • Development of GRI Reports. • Implementation of Corporate Social Responsibility Management Systems based on standard SA 8000. • Definition of Corporate Social Responsibility Policies. • Reconciliation of working and family life.

Consultancy in Certification of R&D&i, Quality and Environmental Management Systems

• UNE 166001 and UNE 166002. • ISO 9001 and ISO 14001.

“The only constant is change”. Heraclitus of Ephesus.

• Technological Surveillance Systems. • Document Management Systems. • Training for Innovation. • Knowledge Management. • Change Management. • Talent Management. • Technological Observatories. • Search of Projects, Partners and Funding. • Creativity Techniques. • Competitive Intelligence.

• Identification of Innovative Components in Projects. • Identification of Opportunities and Spaces for

Improvement. • Implementation of Integral Tools for Project

Management. • Control Panels and Reporting Systems. • Integration of Stakeholders in the Innovation Process.

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Project Management and Process Optimisation Department

Creatividad y Tecnología is a Spanish Consultancy Company with a long track record in Process Optimisation and Project Management. This activity is horizontal and gives support to all Business Units of the Company. For Creatividad y Tecnología, each project, each process is unique because each client is unique, with multiple causes and aspects. By means of this integral project management, Creatividad y Tecnología has carried out the successful management of many projects, as can be certified by all our clients, both in the public and private sectors, excepting the specific aspects of each one. For Creatividad y Tecnología, the process optimisation is the most efficient and/or effective way to improve the results of our clients.

Solutions Project Management

We try to obtain from the client the clear definition of the Purpose to which it wishes to reach. From here, the following actions take place:

• Break down the necessary tasks. • Make the Activities Programme. • Establish the necessary resources. • Measure the degree of compliance with the project. • Determine the reasons for deviations to perform corrective actions.

Process Optimisation and Management

Creatividad y Tecnología has two main abilities:

• Application of the different quality systems focused to processes such as EFQM and 6SIGMA.

• It has a successful track record in process optimisation for clients. Our methodology for process optimisation is based on:

• Analysing and identifying all activities. • Representing activities graphically by means of a map. • Describing each identified process. • Implying resources in the obtained improvements. • Establishing indicators for data analysis and continuous improvement.

To create these process maps, we use different programmes such as VISIO, BizAgi or BPMN 2.0.

"Innovation is the difference between the leader and his followers". Steve Jobs

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Systems Integration and Maintenance Management Department Creatividad y Tecnología is a leading company in information systems integration and maintenance management. We have developed our activity with a continued presence in the Water and Environment Sector, completing our work with projects in other Infrastructure sectors, such as airports, ports, roads and buildings, and extending it innovatively to the field of Governance, in the public management sector.

Solutions

Automatic Instrumentation and Operations. Supply and Communications Systems.

Information acquisition and process systems.

Measurement Networks.

Control centres and crisis rooms.

Remote control, supervision and infrastructures control systems

(SCADA). Alert systems.

Support systems for decision making (SAD) and management tools.

Data validation and treatment.

Geographic information systems (GIS).

Development of BBDD, applications and information systems in

general. Computer-assisted maintenance management system

(CAMM). Optimisation of stocks, labour force and other maintenance

resources. Processes, operation and maintenance manuals.

Operation rules.

Emergency plans.

Criticality analysis and error management.

Technological applications and references.

"Quality is doing the correct thing while nobody is looking". Henry Ford.

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Planning and Models Department Creatividad y Tecnología is a Spanish Consultancy Company with a long track record in the performance of Feasibility Studies and Planning in the Framework of its Areas of Knowledge. The planning, arranged through plans and programmes, orders the prevision and execution of certain tasks for achieving certain objectives. Creatividad y Tecnología puts at the disposal of its clients, both private and public, its experience in this type of processes, which go from a limited scope, as the planning of a certain work, to very wide processes, such as the Hydrological Planning and the Planning of Public Policies and of R&D&i. One of the bases for a good planning, whether on the short or medium term, is anticipating decisions. For that, Creatividad y Tecnología offers modelling tools which allow simulating the possible future scenarios, by means of the follow up of the corresponding variables and indicators, thus making the decision making process easier. For the development of these specialisation areas, Creatividad y Tecnología has a wide network of cooperators, both internal and external to the Company. Externally, there is a special presence of Universities and Prestigious Professionals located in different sectors of activity, both public and private.

Solutions Hydrological Planning

• Characterisation of water uses and demands. • Diagnoses about pressures and status of water masses. • Allocation of resources and provisions. • Economic analysis of water uses: studies on investments, rates, canons

and costs recovery index. • Definition of environmental objectives.

Environmental Sustainability Reports

Public Involvement

• Organisation of public involvement seminars, both sectorial and for the public in general. • Informative publications.

Modelling

• Operation models. • Quality models. • Hydrological models. • Hydraulic models.

Planning of Public Policies

Design of Tariff Structures

"Ability is what you are capable of doing. Motivation determines what you will do.

Attitude determines how well you will do it". Lou Holtz.

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International Area

Creatividad y Tecnología, with the purpose of adapting to a globalised, interconnected and changeable world, goes firmly for the internationalisation of the company. Our international presence has been possible thanks to the global vision with which we develop our activities and to the marked international profile of our Management Team and Project Managers, who have developed a wide Network of Cooperators in different geographic markets. Creatividad y Tecnología is aware that the increasing scarcity of water and the increase of severe episodes of floods and drought worldwide, provoked by the demographic growth and the climate change, will be an important factor for the generation of conflicts in the twenty first century. The Company focuses its efforts internationally on solving the most urgent problems

related with the world of water management, and with the institutional development and innovation in companies, both in public and private sectors, by means of the implementation of customised technological solutions for the needs of each country and each client. Management technological tools not only provide intelligence to the existing Organisations and Infrastructures, besides they can be developed in a customised, realistic and modular way, considerably favouring the saving of operational and maintenance costs, and improving the rendering of the service to the citizen or the final client. For this reason, its application is very advantageous, both in developed countries and in emerging countries, due to the saving of costs and to a considerable improvement of the service, as has been proved in the projects carried out by Creatividad y Tecnología. Creatividad y Tecnología is also actively involved in the design and implementation of Public Policies and in the Institutional Development Processes, where public involvement and institutional coordination require a special attention.

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In contact with the International Environment

• Our International Area is actively involved in meetings and seminars with the purpose of being continuously in contact with the interests and participants of other economies.

• Creatividad y Tecnología forms part of the list of suppliers of the United Nations in its field of activity. • Creatividad y Tecnología is a consultant of the Ibero-American General Secretariat (SEGIB). • Creatividad y Tecnología is a consultant of the Spanish Agency for International Development

Cooperation (AECID). • Creatividad y Tecnología is an assessor of international projects for the Association of Companies of

Spanish Technology of Water (AFRE).

CREATIVIDAD Y TECNOLOGÍA MEXICO Creatividad y Tecnología has opened its first international office at Mexico D.F. The creation of this subsidiary is another milestone in the purpose of the company: positioning in the Latin-American market; from the subsidiary, it intends to reach and to have a very active presence in this wide emerging market.

CREATIVIDAD Y TECNOLOGÍA COLOMBIA Creatividad y Tecnología also has representation offices in Colombia, from which it gives a customised service to its clients in the South American Area.

OTHER AREAS OF ACTIVITY

Besides, Creatividad y Tecnología has begun its development and expansion in other target markets, such as: Turkey India.

Furthermore, Creatividad y Tecnología has successfully executed projects and continues taking part in different international tenders financed by multilateral bodies, mainly: World Bank Inter-American Development Bank Europe Aid Framework Contracts of the European Union Andean Development Bank (CAF).

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Training In Creatividad y Tecnología we are actively involved in training processes, both internal and external. Qualification of Our Professionals

In order to plan and execute projects, internal training courses are given to the technicians that are responsible for each project, and to the technicians of the client that this last one deems fit, with the purpose of establishing the bases and planning of the contract, and so that the technicians have the necessary specific knowledge. This qualification is extended with a continuous training throughout the duration of the Project, which gives way to the generation of innovative ideas. Apart from the specific training of each Project, training activities for professional qualification are carried out, by means of the organisation and/or attendance to Specialised Seminars and to Masters of acknowledged prestige, and by means of the participation in Conferences and Seminars of different business schools and universities such as:

• Harvard Business School • Seville University • Madrid Polytechnic University • Professional Associations • EOI Business School.

Knowledge Transfer to the Company Professionals of Creatividad y Tecnología give training courses and Masters related with the different areas in which we are specialists, for different institutions and bodies, in order to extend our Know How to the company in general and to the professionals of the industry in particular. Among the institutions and bodies for which we have given postgraduate training courses and Masters, we can mention the following:

• EOI Business School • Civil Engineers College • Industry, Tourism and Trade Ministry.

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Network of Cooperators

A permanent commitment with the present and the future Our differentiated quality is based on the group of professionals forming the Company who, with a proved experience in the different operation areas, provide professional services adapted to the demands of all our clients. Creatividad y Tecnología also has a great Network of Cooperators with acknowledged professional careers, specialists in different areas of the University or Business World, and who provide an experience of a high added value to the developed projects. Professionals of this Network of Cooperators incorporate to the working teams of Creatividad y Tecnología depending on the needs of each project; this favours the capacity and flexibility of our technical teams, and the quality of our work.

Creatividad y Tecnología and the University Creatividad y Tecnología, in order to extend the capacity offered to its clients, has signed cooperation agreements, or has a continued interaction with different Universities and Higher and Medium Level Training Centres. These professionals linked to the world of teaching provide a great added value to the projects developed by Creatividad y Tecnología, adding specific knowledge.

Madrid Polytechnic University (Spain)

Complutense University, Madrid (Spain)

Carlos III University (Spain)

Granada University (Spain)

Catalonian Polytechnic University (Spain)

Valladolid University (Spain)

Castile –La Mancha University (Spain)

Madrid European University (Spain)

Universidad Pontificia Universidad Javeriana (Colombia)

Universidad Nacional Agraria La Molina (Perú)

Selcuk University (Turkey)

EAN University (Colombia)

Escuela Colombiana de Carreras Industriales (Colombia)

Ibero-American University Foundation

Córdoba National University (Argentina)

Technological University (Panama)

ORT University (Uruguay)

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Associations and institutional presence Creatividad y Tecnología keeps an active presence in associations representing its activity, both national and international.

FEPAC Pan-American Federation of Consultants

ASERSA Spanish Association for the sustainable reuse of water

ADECAGUA Association for the Defence of Water Quality

AEM Spanish Maintenance Association

EFCA European Federation of Engineering Consultancy Associations

SEPREM Spanish Dams and Reservoirs Society

ATPYC Ports and Coasts Technical Association

ASICMA Association of Engineering, Consultancy, Environment, Architecture and Technological Services Companies, Madrid

TECNIBERIA/ASINCE Spanish Association of Engineering, Consultancy and Technological Services Companies

PTEA Spanish Water Technological Platform

PROHIMET Ibero-American network for the monitoring and forecast of hydro-meteorological phenomena ENVITE

Galician Environmental Technological Platform

Creatividad y Tecnología is an entity homologated y the Higher Council of Chambers, as a specialised consultancy company for the development of individual actions within the InnoCamaras Programme: “Innovation Support Plan”, co-funded by the European Regional Development Fund of the European Union.

Creatividad y Tecnología is one of the companies registered in the “EU Business Register”, main European business network for the promotion of joint businesses and activities of companies from the European Union.

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3. Our Clients

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At the Service of Our Clients:

The success of a multidisciplinary team with a wide experience is focused on the satisfaction of its clients.

General Administration: Industry, Tourism and Trade Ministry. Economy and Competitiveness Ministry Environment, Rural and Marine Affairs Ministry

Hydrographical Confederations: • North. • Miño-Sil. • Cantábrico. • Duero. • Tajo. • Guadalquivir. • Júcar. • Segura. • Ebro.

Public Works Ministry. Education and Social Affairs Ministry. Autonomous Communities: Madrid Autonomous Community. Generalitat of Catalonia. Generalitat of Valencia. Melilla Community. Xunta of Galicia. International: Spanish Agency for International Development Cooperation, AECID. Inter-American Development Bank, BID. Water Authority of Jordan. JORDAN. National Water Commission. CONAGUA. MEXICO. Latin American General Secretariat. LATIN AMERICA.

Public Bodies and Companies: Agencia Catalana del Agua. Agencia Vasca del Agua. Mancomunidad de Canales del Taibilla. Aeropuertos Españoles y Navegación Aérea, AENA. Puertos del Estado. SEGITTUR. Agencia Estatal de Meteorología. Fundación Biodiversidad. IMPIVA. CDTI. Centro para el Desarrollo Tecnológico Industrial. Fundación para o Fomento da Calidade. ICEX Instituto Español de Comercio Exterior / INVEST IN SPAIN.

Private Sector URBASER. TELVENT. ABENGOA. GRUPO SANTANDER. CLIESA. FEIGRAF. GRUPO SACYR. AUSAL. PUENTES Y CALZADAS. GRUPO OHL. GRUPO ACS. TELEFONICA. ASAGUA. GRUPO VILLARMIR ENERGÍA.

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4. Business Strategy

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Mission, Vision and Values:

Our Mission: To continue being an international reference in the guidance and the generation of customised solutions in Business Innovation, Institutional Development and Water and Infrastructures, both for private companies and for the Administration and Public Entities. To have the best human team, specialised and committed to offer integral solutions, maximising the opportunities of our clients, and with the obligation to give a maximum quality and environmental sustainability in all our services. Our Vision:

To become the consultancy of international reference that develops the technological solutions for water management and for the promotion of innovation, leading to the prevention of natural disasters and social conflicts arising from the access to water; also, to act as a bridge for the technological transfer between Europe and Latin America, improving the competitiveness of public and private organisations through innovation and information technologies, and always trying to improve the economies and living conditions of the regions in which we operate.

Our Values: In Creatividad y Tecnología, we firmly believe on ethical behaviour, talent management, quality focused to the client and excellence, and on innovation as a factor driving social change.

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Corporate Culture

Creatividad y Tecnología considers that the focus on customers is the key pillar of the company.

The trust of a client is won by putting at its disposal the most effective solutions according to certain resources.

From the Company, we offer the best solutions, with a team work, characterised by the multidisciplinarity of its professionals, on whom creativity and innovation are encouraged. Creatividad y Tecnología values social responsibility, and has practices of Corporate Social Responsibility, strictly complying with the reconciliation of working and family life contemplated in the legislation in force.

Values

“Each day we can do it even better”

In Creatividad y Tecnología, we work being fully convinced that “each we can do it even better”, because our professionals have an excellent multidisciplinary training enhanced even more by our continuous improvement philosophy, by several specialisation courses. Because a constant advance is the only way to materialise the most optimal solutions for clients.

Talent Management

Creatividad y Tecnología is aware of the relevant position of Talent Management for achieving innovation and adaptability to change; “as each professional has a talent which is the one that shapes and inspires innovation within the company, and which is the driving force of constant development and change”.

“The success of the company arises from the involvement and participation of each professional”.

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Capacity to Anticipate

“Anticipation as a way to offer new solutions to our clients” The capacity to anticipate in the market allows offering innovative and quality solutions, through processes of continuous improvement and optimisation of results. During 2012 Creatividad y Tecnología has increased its investment in time and human capital, extending and unifying joint efforts for innovation, and anticipating to the challenges appearing in all areas of activity.

Quality and Sustainability

“Because added value constitutes our rationale on each movement”

The basic work principles of Creatividad y Tecnología are focused on three fundamental pillars: QUALITY, of a well done work. CREATIVITY in our knowledge and services. SUSTAINABILITY of the consequences of our services. Therefore, the basic work principles of any Creatividad y Tecnología team are:

• The Client goes first, we analyse and provide solutions to its needs. • The leadership of heads and people in charge, both for creating, managing, maintaining and improving the

System and for keeping Creatividad y Tecnología as the leader in its field of action. • The involvement of the personnel in the success of the company, giving way to the creativity and

innovation of professionals. • The integral treatment and management of processes; they are not treated as independent elements. • The continuous improvement when complying with its obligations, and when developing and executing its

“Products” and “Processes". • Decisions are made based on objective facts. • Mutually beneficial relationships with suppliers. • The respect for the environment.

As an acknowledgement to our quality standards, and to our respect for the environment and innovative capacities, Creatividad y Tecnología has an Integrated Quality and Environment Management System, in accordance with the provisions of Standards ISO 9001 and ISO 14001 certified by AENOR.

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Research, Development and Innovation

Creatividad y Tecnología also has an R&D&i Management System following the guidelines marked by Standard UNE 166002:2006, based on which it promotes R&D&i in its activities as a differential factor in the industry. Creatividad y Tecnología has an R&D&i management unit, which encourages thought to detect new ideas allowing to guide the development of products and/or future processes for the organisation. There is a technological surveillance procedure, with which it makes sure that: It systematically makes the capture, analysis, circulation and operation of scientific or technical information useful for Creatividad y Tecnología. • Alerting about scientific or technical innovations that can create opportunities or threatens. • Detecting the relevant technological changes that can take place in the environment of the company, and

foreseeing the moment when they will be produced, the nature, the area and the scope of the same. • Analysing threatens coming from actions carried out by the competition. • Identifying improvement opportunities and innovative ideas that can be developed by the company. • Redirecting the business strategy in terms of what is foreseen.

Throughout the daily technological surveillance work, the R&D&i management unit systematically analyses the problems and opportunities that take place, taking into account the following aspects: • Analysis of the scientific and technological results in accordance with the R&D&i policy. • Follow up of the scientific and technological results to anticipate to changes. • Identification of the barriers, which allow us the use in Creatividad y Tecnología of the new knowledge, defining

a plan to obtain the necessary knowledge to overcome problems that appear during the innovation process. • Identification of the possible external cooperation with regard to research and acquisition of knowledge. • Estimate of the possibilities of success of the already exposed alternatives. • Cooperation in the cost estimate of the innovation projects, and in the marketing of results; consistency between

the business strategy of Creatividad y Tecnología and the R&D&i projects. Creatividad y Tecnología promotes creativity, as it helps to generate new ideas, encouraging it within the company, and promoting the capacity to abandon structured procedures and the usual ways of thinking to reach an idea that allows solving a determined problem. To do so, in Creatividad y Tecnología, one of the main activities is to hold periodical meetings with the R&D&i management unit and the project managers.

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5. Economic Balance Sheet

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Economic and Financial Data The Treasury position and the Financial Balance of Creatividad y Tecnología continue to be qualified by External Agencies as Excellent, being a safe choice for our clients.

2010 2011 2012

Business Turnover 6.00 M€ 5.80 M€ 5.50 M€

Own Funds 1.02 M€ 1.02 M€ 1.02 M€

Professionals 82 93 72

In the same way, it has not had any negative incidence with suppliers or clients; this fact, together with the previous data results in the business development of Creatividad y Tecnología being qualified once again this year as Excellent. As for the shareholding of Creatividad y Tecnología, it continues to be stable, keeping the independence from any financial, economic or industrial group.

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6. 2012 Activity by Areas

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Water and Infrastructures Examples of Work Performed in 2012

Following is a list of the most representative projects in which Creatividad y Tecnología worked during 2012. Then, a brief file of some of them is included.

• Feasibility study about the design of a system for the management of hydric resources in the basin of the Culiacán river, within the North Pacific Basin Organisation.

• Consultancy to create an institutional framework Model for the management of hydric resources in the Valley of Mexico.

• Follow up work with regard to the Hydrological Plan of the Miño-Sil River Basin District, and to the implementation of its Measures Programme.

• Control and Surveillance of the Work on Project 07/05 for the Optimisation of the Hydric Resources of the Aragón and Catalonia Channel by means of Remote Control.

• Technical assistance to the remote control and development centre of the Catalonian Water Agency for the implementation and improvement of the water control system in the Catalonian territory (SiCat).

• Study for the update and improvement of the communications of the automatic system of hydrological information about the river Júcar. Technical assistance and works management of the service model of the water control system in the Catalonian territory (SiCat).

• Technical Assistance for the maintenance, development and improvement of the maintenance management system of the Financial City Complex of Banco Santander.

• Operation, maintenance and preservation of the dams Juan Benet, Riaño, Azud de Tolibia and of the transfer system from Curueño to the reservoir of Porma (León).

• Operation, maintenance and preservation of the dams from Area IV

of the river Tajo.

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Feasibility study about the design of a system for the management of hydric resources in the basin of the Culiacán river, within the North Pacific Basin Organisation. Water scarcity in Mexico, and the risk of floods is what results on the need to perform the work of this project. The main purpose of the Study is to determine the Feasibility of implementing an Automatic System for the Management of Hydric Resources in the area of Culiacán, to help those managing the basin to improve their response and decision making with regard to the frequent episodes of floods that take place in the Culiacán Basin. The Project also includes the development and proposal of an automatic system or SCADA allowing the subsequent remote operation and remote control of certain elements of hydraulic infrastructure of the basin. Solution The designed system is focused on the improvement in the availability of hydrological information for:

The management of hydric resources. The forecast of floods. The management of droughts.

A network of control points located on strategic places was designed, which will inform about quantity and quality data of the existing hydric resources, and about relevant climate data. All this information (flows, levels, rainfall, etc.) will be transmitted in real time to a control centre, improving the process of help for decision making by the managers of the basin. The project has included the definition and valuation of work, equipment, facilities and other complementary actions necessary for the execution and implementation of the System for the Management of Hydric Resources in the basin of the river Culiacán, in accordance with the regulations in force and with the purposes of the Project, in a way that the Administration is allowed to proceed to the contracting of the corresponding work.

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Consultancy to create an institutional framework Model for the management of hydric resources in the Valley of Mexico. Hydrological-Administrative Region XIII, Aguas del Valle de México (Mexico Valley Waters), has a total surface of 16,426 square kilometres, and it has 100 municipalities of three Federated Entities (Mexico, Hidalgo and Tlaxcala) and the 16 political delegations of the Federal District. This Region presents a series of problems with regard to the management of hydric resources, such as the high population density, the overexploitation of aquifers, the drainage of rainwater, the lack of efficiency in the supply systems and services, the deficiencies in the discharge and treatment of waste water, etc. Due to these problems, the National Water Commission (CONAGUA) requested the Inter-American Development Bank (BID) the performance of a study by which:

It would obtain a clear and complete vision of the way in which the different aspects of the management of the water resource and of the public services of water and sanitation in the Valley are being addressed.

It would determine the way in which the existing responsibilities and coordination and agreement mechanisms are distributed.

A complete balance of the financial aspects would be obtained. It would propose an institutional reorganisation of the industry in the Valley.

Thus, the performed study tries to comply with these objectives, by the proposal of a new model of institutional framework for the management of hydric resources in the Valley of Mexico.

Solution Performance of consultancy work, management of hydric resources and institutional strengthening: • Technical Analysis and Diagnose about the availability of water and its quality, about some of the main

geophysical and geoclimatic characteristics, about the status of the supply and sanitation services, about the pluvial drainage, about ground subsidence, etc.

• Institutional Analysis and Diagnose, that is, the detail of the existing distribution of competences between the different administrations, to manage each of the aspects about the handling of water and its services.

• Financial Analysis and Diagnose, that is, a description of how the model in force is financed, detailing the budget flows, the areas of deficit, the subsidies, etc.

• Comparative evaluation (benchmarking) of a series of bodies of both types (Basin manager / service operator) and of different countries, among which we have: Hydrographical Confederations, Canal de Isabel II water utility, French Water Agencies, Sabesp de Sao Paulo, etc., and from which formulas applicable to the Valley of Mexico are extracted.

• Institutional strengthening of the Integrated Management Body of the Water Resource. It is proposed, based on the existing institutional structure, to give a greater autonomy to the basin body, together with a greater participation to the basin council in decision making. Furthermore, we define a model of financing based on the polluter-pays principle and the user-pays principle, which will give to the model economic self-sufficiency.

• Design of a new Body Operating Metropolitan Services of Water, which assume tasks of block supply (water sale to home operators), pluvial and sanitary drainage, and regional sanitation. Finally, in the same way as for the Basin Organisation, we also define for this operator a financing mechanism, which allows passing from the current subsidised and loss-making model to a sustainable self-financing model, based on rates for its operation and .supported by certain investments by transfers, taxes, debt issuance and private investment.

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Follow up work with regard to the Hydrological Plan of the Miño-Sil River Basin District, and to the implementation of its Measures Programme. The first cycle of Hydrological Planning, according to the guidelines of the Water Framework Directive, in the Miño-Sil River Basin District, required technical assistance both for the completion and managing of the Plan, and for the subsequent follow up of its implementation. Among the work for which Creatividad y Tecnología renders its technical assistance, we have the one necessary to complete the characterisation of the basins, available resources, uses, demands and pressures; modelling of operation systems for the allocation of resources and reserves; assistance in the characterisation of water masses and ecological flows; economic analysis of water uses and of the repercussion of costs; organisation of active involvement seminars; analysis, treatment and proposal of response to allegations in the process of public consultation; assistance in the wording of the Plan Regulations; and support in the strategic environmental evaluation.

Solution: The mentioned technical assistance work includes the following performed activities:

Follow up of the execution of the Plan, and of the Measures Programme. Coordination of the information with the committee of competent activities of the River Basin District. Coordination of the information with the water council of the River Basin District. Information to other bodies, interested parties and public circulation of the degree of execution of the PHC. Preparing the referral of data about the follow up of the PHC to the DGA. Revision and integration of the follow up of the special operation plans before an eventual drought. Integration of the follow up of the protection plans before floods. Follow up of other plans and programmes related with the Hydrological Plan. Proposal of corrective actions and additional measures with regard to deviations in the execution and

purposes of the PHC. Work for the wording of the PHC of the next hydrological planning cycle. Support to the processes of public involvement related with the wording of the Hydrological Plan. Work for the economic characterisation of the plan, and study of the economic effects of the measures

proposed in the plan. Adaptation of the geographical information systems to the segregation of the North River Basin District. Scientific guidance in environmental and socioeconomic matters. Completion of the drafts of the Plan and ISA.

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Wording of construction projects of gauging stations and of the control centre of the Automatic System of Hydrological Information of the Basque Country. The existence of several networks of hydrometeorological control in the Autonomous Community of the Basque Country is what results in the need of performing the work of this project, in particular to integrate and centralise the information coming from the group of existing networks, both in the basins belonging to the Basque Country, and in the adjacent basins, which are currently managed by different administrations and bodies, in a single hydrometeorological network managed, operated and maintained by URA (Basque Agency of Water). The project also includes the Wording of the Construction Projects of five (5) New Gauging Stations, and the construction project for the implementation of the Control Centre and the Type Equipment Projects of the New Hydrometeorological Stations that will form part of the SAIH PV Network. Solution:

Definition and scope of the measurement stations network. Definition and analysis of the instrumentation of the existing and projected measurement stations, and of

their specifications. Definition and analysis of the existing and projected systems for help in decision making, and of their

specifications. Definition and analysis of the existing and projected power supply systems, and of their specifications. Definition and analysis of the existing and projected communication systems, and of their specifications. Analysis of the current information flows. Design and construction project of the control centre. Definition, design and wording of the operation and maintenance plan of the system. Wording of the report and construction projects of gauging stations and of the control centre. Start up and tests of the system. Wording of environmental, hydrological and hydraulic annexes, together with the total budget for the

implementation of the new gauging stations.

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Control and Surveillance of the Work on Project 07/05 for the Optimisation of the Hydric Resources of the Aragón and Catalonia Channel by means of Remote Control.

From the initial construction of the Aragón and Catalonia Channel in 1906, there have been several modernising works for the purpose of improving the management of an infrastructure serving 98,402 hectares of irrigation (it is the greatest fruit growing area in Spain) and more than 200,000 inhabitants. The initial system was based on the performance of manually regulated tapping points directly connected to the channel. This implied great management difficulties due, among other reasons, to the flow variations produced as a consequence of the alterations of the sheet of water. Between 1986 and 2005, several works for remodelling the channel were begun, consisting in the replacement of the previous distribution system by a system of semi-automatic tapping points of a constant level, and of a hydraulic operation. With this system, water is distributed to the users by the manual operation of a series of modular beacons, capable of providing an approximately constant reference flow, regardless of the

water oscillations in the main channel. Once this stage was concluded, the current project began in 2009, consisting in the automation of the distribution system by the motorisation and remote control of the group of tapping points of the Channel. Solution: The main purpose of the work will be the implementation of a Remote Control System allowing to perform a dynamic and centralised management of the Channel, by means of the motorisation of the modular beacons existing in each of the tapping points, and of the installation of drives and other necessary devices allowing a remote supervision and operation of the same. The final purpose of the project will be the optimisation of both the existing hydric resources and the global management of the Channel, together with their integration in the Control Centre of the Automatic System of Hydrological Information (SAIH) of the Ebro River Basin District. In this context, Creatividad y Tecnología performs the following activities:

Technical Guidance to the Facultative Management of the Works. Revision of the Project, Improvement Proposals and Replanning of Works. Quantitative, Qualitative and Geometric Control of Works. Measurement and Certification of the work performed by the Contractor. Supervision of the Partial Operation Tests. Supervision of the Start Up of the Facilities. Technical, Economic and Environmental Follow Up of Works. Performance of Reports. Definition of the technical requirements of the SCADA System (Supervision, Control and Data Acquisition). Supervision of the development, configuration, tests and start up of SCADA.

Technical assistance to the remote control and development centre of the Catalonian Water Agency for the implementation and improvement of the water control system in the Catalonian territory (SiCat). Need for the introduction of technological improvement and adaptation of the systems of supervision, control and data acquisition, and information systems of the remote control and development centre of the Catalonian Water Agency, in order to adjust them to the new needs of water use and management. Solution: Performance of Technical Assistance Work for the Remote Control Centre of the Catalonian Water Agency, for the definition of standards, selection of technologies, performance of tests, development of applications and structuring of data of the different elements linked to the Integral System of the Water Cycle in the Territory of the Agency (SiCat). Work developed includes the technical support, analysis of requirements, proposal of technological solutions, evaluation and development of standards, development of technical and functional specifications, alarm analysis and performance of tests, among others.

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Study for the update and improvement of the communications of the automatic system of hydrological information about the river Júcar.

The automatic system of hydrological information (SAIH) of the river Júcar is fundamental for the management and monitoring of hydric resources; therefore, it is necessary for it to have a high guarantee of operativeness. Due to that, the Júcar River Basin District requested to perform a study for the update and improvement of the infrastructures of this system, especially the modernising of the current communications network, in order to achieve new functionalities that are already habitual in other more recent SAIHs, and that are the consequence of higher bandwidths of the communication

systems, such as the possibility to transmit voice, video and to provide a remote access to the network in certain control points, etc.; to do so, an improvement of the existing solutions is necessary, migrating to new technologies or modifying part of the current system. The modernising must include the migration to open protocols and standards, such as the IP protocol, which makes interconnection of networks easier and therefore, makes the communications network transparent with regard to data transmission, and makes it possible for the implementation to be made in phases, without any interruption in the operation of the SAIH.

Solution: First of all, a thorough study of the current communications network of the SAIH of the river Júcar was made, analysing the possible existing alternatives when modernising a communication system, so that it complies with its current and future needs. Analysis of the current trends, both of SAIHs and of similar systems in technology, protocols, capacity, performance, etc. Also, an analysis for the renewal of the remote stations in control points was made, suitable for the new market technologies, especially with regard to the characteristics and functionalities of the type remote unit to be installed, and in accordance with the communications system existing in the network of the SAIH of the Júcar River Basin District. A study about the ideal communications with regard to the emergency plans for dams was made, always following the Directive for the implementation of emergency plans for dams.

Technical assistance and works management of the service model of the water control system in the Catalonian territory (SiCat). In the last years, the Catalonian Water Agency (ACA) has been developing a new Management Model called New Service Model (NMdS), based on the use of a series of support tools for the design, implementation, operation and maintenance of the Integral System of the Water Cycle in the Territory (SiCat), in order to give a response to the more and more demanding technological, legislative, environmental and management requirements related with the Integral Water Cycle; specialised technical support and guidance are necessary for its development, extension, improvement and maintenance. Solution: Performance of technical assistance and technological consultancy work in hydrology, instrumentation and systems for the acquisition and process of information linked to the integral water cycle, development of tools for data evaluation and validation, evaluation of the quality, reliability, availability and criticality of information, performance of studies, and development, revision and updating of technical manuals.

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Technical Assistance for the maintenance, development and improvement of the maintenance management system of the Financial City Complex of Banco Santander. The Financial City Complex of Banco Santander, located in Boadilla del Monte, Madrid, is the operational headquarters of Banco Santander Group. It is a Building Complex of 160 hectares of offices, services and green areas. It has more than 400,000 constructed square metres and more than 5,000 parking places. Apart from the offices, the City includes, among other services, hotel residence, Training Centre, Nursery, Sports Centre and a golf course of 18 holes. The management of this complex is complicated, given the great number of infrastructures, installations and equipment which have to be maintained. After the initial implementation of the maintenance management system of the Financial City Complex, it has been necessary to extend, improve and optimise that system in order to reduce the total maintenance and operation costs.

Solution: The maintenance and global improvement of the computer-assisted maintenance management system CAMM, and the generation of technical manuals and training seminars for the personnel in charge of the management of the facilities of the Financial City Complex. Work has been carried out locally, and by remote support in the solution of incidences both with regard to hardware and to software; activities have included the supply of licences, the installation, configuration and parameterisation of the tool, the integration with the Supervision, the Control and Data Acquisition System, SCADA, the development of the database, the design and creation of Reports, the technical support, the solution of incidences, the maintenance of the maintenance management system, the application creation and maintenance, and the technical assistance work for the development and implementation of new modules and reports allowing the optimisation of the available resources. Operation, maintenance and preservation of the dams Juan Benet, Riaño, Azud de Tolibia and of the transfer system from Curueño to the reservoir of Porma (León) It is essential to keep the infrastructures making up the hydraulic patrimony in a perfect status of operation and preservation, not only from the point of view of safety, also from the functional point of view, in a way that they can fully comply with the objectives for which they were constructed. In this context, the dams of Porma and Riaño are the biggest state-owned regulated infrastructures of the province of León and of the basin of the Duero, in the rivers Porma and Esla, which require the performance of very diverse and complex activities for their operation, and the compliance with the regulations in force about the safety of dams. Also, more and more prepared and qualified personnel in accordance with the technological advances is needed. Therefore, the Duero River Basin District needs technical support for the performance of the works of maintenance, preservation and help to operation of the Porma and Riaño dams. Among these works, we must include the guidance to the operation management, the maintenance activities, the follow up of the inspection, the maintenance of the technical file and the Safety and Health activities. Solution: The technical assistance work consists in the performance of: Technical assistance activities for support to Operation and guidance to Operation Management. Activities for preventive maintenance, corrective maintenance and preservation. Technical assistance activities in the follow up of the inspection of dams. Activities of inspection, surveillance and control. Activities for the maintenance of the Technical File. Elaboration of Technical Projects: Riaño Elevator. Other miscellaneous activities for the support to operation. Labour safety and health activities.

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Performance of the Operation, Maintenance and Preservation tasks with regard to the Pálmaces, Alcorlo, Beleña, Entrepeñas and Buendía Dams in Area 4 of the river Tajo (Guadalajara and Cuenca). The concern for the treatment and preservation of the hydric resources has increased in the last decades, mainly due to the delicate situation in Spain, which provokes the scarcity of these resources in certain periods of the year. The result of this concern are the great infrastructures for the storage of water, which started to be constructed by the end of the 1950s throughout the national geography. The purpose of this project is to offer the maximum security and certainty that the dams included in the group are operated and preserved with the maximum number of guarantees from the point of view of their inherent safety and of the safety of the flows and borders located in their influence area. For the above, the different aspects and details of the operation of dams, of the maintenance of the installation, of the maintenance of their devices, and of the possible development of technology are contemplated. Solutions: Technical Assistance for the performance of the Operation, Maintenance and Preservation tasks of the Dams of Area 4 of the Tajo River Basin District. The Project includes a total of five (5) Dams: Pálmaces, Alcorolo, Beleña, Entrepeñas and Buendía.

Operation activities. Maintenance activities. Preservation activities. Inspection activities. Surveillance and Inspection activities. Activities with regard to safety and health. Activities for the maintenance of the Technical File. Guidance and control activities. Quality Assurance. Miscellaneous activities.

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Business Innovation and Institutional Development Examples of Work Performed in 2012

Project Office for the economic, administrative and technical management of the European Project

FOTSIS.

Project Office CENIT “Operation of safe, intelligent and sustainable highways” (OASIS) –OHL Group.

Guidance to the Management of Telefónica in matters within the scope of universities.

Support service to the Activities of the Digital Economy Area of the Avanza Plan.

Follow up and support to the management of aids developed by the General Directorate of Research with regard to training, mobility and incorporation of researchers and technologists to the system of science and of the Programme Consolider-Ingenio 2010.

Technical Assistance Services to the Ministry of Science and Innovation, for the follow up, control and support to the management of aids for research and development co-funded by FEDER.

Consultancy services for the examination (inspection), control and management of the justifications of the grants given by AECID, excluding those given to NGODs.

Technical assistance for the evaluation of nominations to the Latin American Prizes to Innovation and Entrepreneurship 2010, 2011 and 2012 called by the Latin American General Secretariat (SEGIB).

Services for the management of the Programme of Aids for the performance of projects of scientific reasearch, development and technological innovation within the framework of the R&D&i National Plan 2004-2007 and 2008-2011, and of the National Plans of Waste and Recovery of Polluted Soils, for the Ministry of Agriculture, Food and the Environment.

Support to accountancy and administrative management of files and acts of the Life+09 Nat/es/513 project, programme of urgent actions for the preservation of the capercaillie (Tetrao Urogallus Cantabricus) and its habitat in the Cantabrian Mountains, Cantabrian Capercaillie. Administrative management of files and acts of Fundación Biodiversidad, Ministry of the Environment, including those of the programme of the national rural network co-funded by the European Agricultural Fund for Rural Development (EAFRD).

Technical Assistance for the projects "Improvements of the Gasification Processes for the reuse of urban waste" and “TOPBIO” within the INNPACTO Programme of the Ministry of Science and Innovation, leaded by URBASER.

Design and Implementation of the Technological Surveillance System of URBASER.

Management and formalisation of loan contracts between CDTI and the beneficiary companies, for the development of R&D projects co-funded and charged to the “Operational R&D&i programme for and for the benefit of companies – technological fund 2007-2013”.

Technical assistance for the Evaluation of Aid Projects of the Programme “Promotion of implementation of foreign companies” carried out by Sociedad Estatal para la promoción y atracción de las Inversiones Exteriores, S.A.

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Project Office for the economic, administrative and technical management of the European Project FOTSIS The FOTsis Project (European Field Operational on Safe, Intelligent and Sustainable Highway) is one of the projects approved within the calling of the 7th Framework Programme, Information and Communication Technologies for the mobility of the future. The Consortium of partners executing it is composed of IRIDIUM, OHL Concesiones, and another 21 partners of 8 member countries of the European Union. The FOTsis Project consists in the performance of large-scale field tests of the system for the management of the road infrastructure necessary to start up I2V V2I technologies, close to the market, in order to evaluate their effectiveness and the potential of their large-scale implementation on European roads. Solution: To perform a correct control, follow up and justification of the technical developments related with the FOTsis Project, making the revision of the technical deliverables easier, and making us capable to provide the different work packages and developments with a global consistency, thus justifying and supporting the FOTsis Project as a whole before the European Commission.

Activities: • Administrative and financial management. • Assistance in the launching of the project. • Recommendations to the members of the consortium for preparing the legal, economic and

administrative documentation. • Performance of economic management reports. • Follow up and compliance with the economic milestones. • Support in the elaboration and final revision of the deliverables. • Validated annual reports and documents justifying expenses. • Economic audits. • Training to partners in the management and delivery of reports. • Preparing modifications of the grant agreement. • Collection of documentation and wording of annual follow up reports.

Project Office CENIT “Operation of safe, intelligent and sustainable highways” (OASIS) –OHL Group. The CENIT OASIS Project “Operation of safe, intelligent and sustainable highways” is one of the projects funded by the Centre for Industrial Technological Development (CDTI) under the CENIT Programme, whose objective is the generation of new knowledge. The Consortium of Partners executing it is made up of more than 16 Spanish companies and 15 research public organisms. The objective of this project is to define the highway of the future, which will present, when being operated, considerably higher levels of safety, user service and sustainability. To achieve this, investments were made during the years 2008 to 2012, around 40 million Euros. Therefore, the objective of the Project office is to provide technical and operational support to the partners of the project, and in particular to its leader, OHL Group and Iridium. Solution: Creatividad y Tecnología is responsible for coordinating the follow up tasks of the Work Packages with the Technical Committee and for designing the necessary procedures for complying with this objective, for giving support to this Committee in the wording of the follow up reports for the Centre for Industrial Technological Development (CDTI), for supporting the management and organisation of the different governing bodies of the project, for designing and keeping an information repository to make the communication and internal organisation of each research line easier, for cooperating in the organisation of events, and for giving support to the administrative management of the project in accordance with the requirements of the CDTI.

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• Project Management: • Management of the Project Office. Definitions of equipment, internal and

external communication, responsibilities, Document Management, Follow up and Justification of Milestones, Economic Control and Internal Audits.

• Planning of Work Packages: tasks and subtasks of the project, human and material means. Temporal horizon. Definition of the documental management and of the indicators of development of the project. Elaboration of the detailed chronogram.

• Design and implementation of follow up indicators. • Chronological check of the follow up of the work plan through mechanisms

and responsibilities for complying with the milestones. • Establishment of mechanisms for complying with the established resources

(financial and personal). • Training and guidance:

• Design and elaboration of formats, templates and manuals of procedures, which are necessary for the correct execution of the project.

• Guidance and training for the partners integrating the project about the correct justification and management of R&D&i projects.

• Guidance and revision of the supporting accounts of the project members, both technical and economic.

• Communication: • Speaker between the coordinator and project partners. • Management of activities related with the CDTI (Centre for Industrial Technological Development). • Support in the design and implementation of circulation mechanisms and project communication plan.

• Follow up and management of documentation: • Quality assurance, checking of the correct justification and delivery of information before the financing

body. • Follow up of budget updatings, modifications and/or remedial actions required by the different

speakers. • Coordination and follow up of project economic audits by an auditor of the Official Registry of

Accounting Auditors (ROAC). • Support and maintenance of the space lodged in external servers for documentary exchange of the

project. • Uploading of data belonging to the supporting account of the entities, lodged in servers of the

contractor entity, to the database of the CDTI, through the Web for Grant Management. • Assurance of the confidentiality of the supporting data of the entities by means of tools, software and

hardware of computer safety. • Support and guidance with regard to tasks for management administration and organisation tasks, by

means of software for project control. • Risk management, anticipated resolution of any contingency related with the justification of the project. Guidance to the Management of Telefónica in matters within the scope of universities The Management of Telefónica requested professional guidance services in matters within the scope of universities, allowing the introduction of the Information and Communication Technologies in Universities for their modernisation, and for adding value to the activities of Telefónica in the areas of circulation of the Information and Communication Technologies and university promotion. Solution: Creatividad y Tecnología has designed and produced for Telefónica an Action Plan especially focused on its relationship with Universities, which describes the initiatives in this matter that will be carried out by Telefónica in the National Territory, within its business strategies, detailing within the Plan the actions which promote the image of corporate social responsibility of Telefónica with regard to Information and Communication Technologies, identifying budgets, calendars and commitments with third parties for the implementation of the mentioned Plan.

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Support service to the Activities of the Digital Economy Area of the Avanza Plan The General Directorate of Telecommunications and Information Technologies, requests support for the activities of the Digital Economy Area with regard to the functions of the Digital Economy Area of the Avanza Plan, in particular for the:

Preparation, promotion and information of the aid programmes. Support in the management and follow up of the subprogrammes of aid to R&D&i and Training in the scope

of the Information and Communication Technologies. In particular, the support in the technical and economic evaluation of requests, and in the administrative on site checking of the financed projects and acts.

Analysis and elaboration of supporting reports and documents. Help to decision making in the management. Data maintenance and operation for the evaluation of the results of the managed subprogrammes.

Solution: We provide a vision of technical excellence and independence in the valuation of projects, and we have achieved a high degree of satisfaction in the service and in the reception of the same by the beneficiaries. Besides, we contribute to the improvement of the procedures for the follow up and control of the subsidised acts, allowing the satisfactory processing of all the assigned files. Creatividad y Tecnología provides a work team including resources with experience in strategic planning, financial projections, management, follow up and control of European funds, assistance in Project Management Offices for TSI projects, technological implementations and evaluation of public policies. Creatividad y Tecnología guarantees a total independence with regard to entities with industrial interests in the telecommunications industry or entities operating networks or technological implementation services; ensuring the necessary impartiality and fairness with regard to the operations entrusted by the DGTTI. Services for the management and development of the Digital Society The General Directorate needed new approaches of technical consultancy for the definition of new strategies allowing a greater development of the Digital Society in Spain. Besides, it requires support for the General Subdirectorate for the Digital Society in the management and follow up of the following programmes: Singular Cities, Digital Town Council, Circulation of Avanza Local, Avanza Digital Public Services, Avanza Digital Contents and Avanza Digital Citizenship in activities such as:

Management of the new aid callings and follow up of the projects approved in the previous callings.

Management of acts related with the Platform Avanza Local Soluciones (PALS).

Solution: The Technical Office provides new strategies allowing:

The definition of new models of relationship between Administrations. The improvement of the administrative instruments for the promotion of the Digital Society. The development of new applications for the Platform Avanza Local Soluciones. The promotion of the improvement of Digital Public Services. Development of the Communication and Web Image Plan.

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Follow up and support to the management of aids developed by the General Directorate of Research with regard to training, mobility and incorporation of researchers and technologists to the system of science and of the Programme Consolider-Ingenio 2010 The Research Directorate of the Ministry of Education and Science (currently General Directorate of Programmes and Transfer of Knowledge of the Ministry of Science and Innovation) required new approaches of consultancy and technical assistance for the support to the management of the aids developed by the General Directorate of Research with regard to training, mobility and incorporation of researchers and technologists to the system of science and support in the management of research projects. And also, support in the management of the following programmes:

Ramón y Cajal Programme I3 Programme Torres Quevedo Programme Support Technicians Programme R&D Projects: Humanities and Social Sciences R&D Projects: Production and Communications Technologies

Solution: We currently have a highly qualified work team, especially in the process of evaluation and management of callings, and also in administrative proceedings and in the knowledge of the regulations in force, including the creation and maintenance of a computer application for the management of the Programme. The Technical Office has reached a high level of satisfaction in the compliance with the established objectives, and has received the express congratulations of the Minister of the Environment. We have performed an excellent budget management, and we have provided added value through the different proposals made for the improvement of the management procedures of the submitted projects, including the design and development of the application for managing aids. The most important activities made by Creatividad y Tecnología are:

Follow up and control of files about aids to the General Directorate of Research with regard to research personnel.

Support to the management with regard to actions of the General Subdirectorate of Training and Mobility of Research Personnel.

Support to the management with regard to actions of the General Subdirectorate of Research Projects.

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Technical Assistance Services to the Ministry of Science and Innovation, for the follow up, control and support to the management of aids for research and development co-funded by the European Regional Development Fund (ERDF). From December 2004, we have been working for the General Directorate of Research of the Ministry of Education and Science (currently General Directorate of Programmes and Transfer of Knowledge of the Ministry of Science), with the purpose of complying with articles 4 of Regulation (EC) Nº 438/2001 and 13 of Regulation (EC) Nº1828/2006 with regard to the systems of management and control of Scientific Infrastructures and Research and Development Projects co-funded by the ERDF. Solution: The most important activities performed by Creatividad y Tecnología are:

Follow up and control of projects co-funded with ERDF in Programming Periods 2000-2006 and 2007-2013.

Elaboration of the necessary reports with regard to follow up and control. Maintenance of databases. Cooperation for the closing of Programming Periods 2000-2006 and 2007-2013.

Consultancy services for the examination (inspection), control and management of the justifications of the grants given by AECID, excluding those given to NGODs.

The General Directorate of AECID for the compliance with the examination (inspection), control and management of the justifications of the given grants, states that, lacking its own resources, it needs to contract a specialised company, which knows the procedures and the applicable regulations, performs the activities for the follow up and control of aids, and proposes improvements that guarantee the compliance with the established terms.

Solution:

The Technical Office of Creatividad y Tecnología provides its knowledge of the administrative procedures, and focuses on obtaining results for the management and follow up of aids, complying, properly and on time, with the permanent requirements of the General Directorate. We highlight the participation of Creatividad y Tecnología in the processes for the improvement of the General Directorate, and in particular: Elaboration of procedure manuals for callings:

• Open and Permanent Calling 2003, 2004, 2005, 2006, 2007 and 2008. • State Grants. • Inter-university Cooperation and Scientific Research 2006, 2007 and 2008.

Revision of all outstanding justifications (Historical of more than 3000 accounts of different callings). Claim for the refund of public funds that, to the discretion of AECID, have not been correctly applied, both

from the economic and technical point of view. Design and start up of a methodology and processing policy customised for AECID for the effective

management of the justification of grants. Design and implementation of an application for the management and elaboration of reports. Determination of suitable indicators for measuring the effectiveness and efficiency of the granted aids.

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Technical assistance for the evaluation of nominations to the Latin American Prizes to Innovation and Entrepreneurship 2010, 2011 and 2012 called by the Latin American General Secretariat (SEGIB). The Latin American General Secretariat, with the purpose of driving innovative projects and companies in countries of the Latin American environment, created in 2010 the first edition of the Latin American Prizes to Innovation and Entrepreneurship, focused to the encouragement of entrepreneurship and innovation in Latin America. To continue with the success of the prizes, as in their first calling, SEGIB needed to have the support of Creatividad y Tecnología for maintaining an agile evaluation methodology, objective and based on the criteria established on the Bases of the Prizes, and in accordance to which the Jury could select the award winning projects and companies. Solution: Creatividad y Tecnología, thanks to its previous experience, knows the particularities of the processes for the evaluation of innovative projects, and offers an evaluation methodology, which has given rise to a transparent process and to the full satisfaction both of SEGIB and of all the members of the Jury of the first edition of the Latin American Prizes to Innovation and Entrepreneurship. Thus, Creatividad y Tecnología has verified the compatibility of the nominations presented with the criteria for selection of nominations, and has designed the evaluation methodology and criteria (everything based on the provisions of the Calling of the Prizes), proceeding to evaluate each of the accepted nominations, and to generate a particular report about each of them. With the purpose of guaranteeing a high quality and objective work, we have made a double evaluation of each nomination by two independent technicians. Management of the Programme of Aids for the performance of projects of scientific research, development and technological innovation within the framework of the R&D&i National Plan 2004-2007 and 2008-2011 for the Ministry of Agriculture, Food and the Environment. The General Directorate of Quality and Environmental Evaluation of the State Secretariat of Climate Change, requests the support to the tasks of follow up, control and management of public programmes: Use and management of natural resources and preservation of habitats and ecosystems of the State Secretariat of Rural Environment and Water, and the National Plan of Waste and Recovery of Polluted Soils. Solution:

Elaboration of procedure manuals for callings: 2004-2007 and 2008-2011. Technical and economic evaluation of projects. Follow up and justification of projects by the performance of documental

checkings, and checkings of the performance of the activity, and of the compliance with the purpose of the grant.

Support in the elaboration of administrative documentation, implying the analysis and management of the given grants.

Analysis and evaluation of allegations, modifications and remedies submitted by the beneficiaries. Processing of refund files. Performance of reports for analysis and evaluation of the result, of the impact of the execution of the

actions, and of the encouragement effect of the Aids Programme.

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Services of accountancy and administrative management of files and acts of the Life+09 Nat/es/513 project, programme of urgent actions for the preservation of the capercaillie (Tetrao Urogallus Cantabricus) and its habitat in the Cantabrian Mountains, Cantabrian Capercaillie.

Fundación Biodiversidad, as coordinator of the Project, requests support in activities of accountancy, administrative management of files and acts of consultancy and administrative management of files and acts of the Life + 09 NAT/ES/513 project “Programme of urgent actions for the preservation of the capercaillie and its habitat in the Cantabrian Mountains”. The LIFE+ Programme is the only financial instrument of the European Union exclusively dedicated to the environment for the period 2007-2013, whose general purpose is contributing to the application, updating and development of the community policy and legislation on the environment, including the integration of the environment in other policies, thus contributing to sustainable development. In particular, LIFE+ will back up the application of the 6th PMA, including the thematic strategies, and it finances measures and projects with a European added value in the member States. The "Cantabrian Capercaillie" project, approved by the European Commission, includes a "wide group of measures" whose objective is to try to invert the regressive trend of the species, establishing the bases for acts that must be prolonged more than the four years established by the LIFE Programme. Solution:

Support consultancy for the correct justification of the project. Preparation and submittal of the economic and administrative justification of the project of the Life

Programme. Certification before the European Commission. Documentation management and file.

Administrative management of files and acts of Fundación Biodiversidad, Ministry of the Environment, including those of the programme of the national rural network co-funded by the European Agricultural Fund for Rural Development (EAFRD).

The Foundation requests support in the processing of certifications, and in the administrative control and management of the aid requests and their related files, within the framework of the “Agreement of the Management Authority of the Programme of the National Rural Network”, cofounded by the European Agricultural Fund for Rural Development (EAFRD). Solution:

Elaboration of the manual of procedures for the management and follow up of acts included in the EAFRD Programme.

Support consultancy for the correct justification of the project. Accountancy processing of the files co-funded by the EAFRD. Preparation and submittal of the economic and administrative justification of the project. Certification before the European Commission. Management and file of documentation.

This Project is included in Leader, name of the successive community initiatives of rural development of the European Union. It corresponds to the initials, in French "Liaisons entre activités de Developement de L'Economie Rural" (Relations between Activities for the Development of Rural Economy).

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Technical Assistance for the projects "Improvements of the Gasification Processes for the reuse of urban waste" and “TOPBIO” within the INNPACTO Programme of the Ministry of Science and Innovation, leaded by URBASER.

After the favourable resolution for the granting of public aid for the two projects submitted by URBASER to the INNPACTO Programme, this company requests the management, follow up, supervision, operation of the documentary support of the projects during their execution, the wording of internal procedures and formats, the organisation of events, the circulation of the results of the same, the necessary support to the Administrative Management Entity, and the supervision of work.

Solution: Organisation and design of the Project Office work:

• Identification of activities and definition of procedures, models and formats for the same. • Documenting partners and giving training. • Definition and design of the Control Panel and Indicators of follow up.

Project Office Management • Collection of Information and Wording of Documents. • Internal submittal of documentation for approval by the Technical Committee. • Official Submittal of the Documentation to the MICINN.

Operation of the Documentary Support • Definition of content control procedures. • Identification of contents to be circulated and submittal of the same for their approval by the Technical

Committee. • Uploading of information and publication in the Web Page. • Follow up and update of the Web.

Support to Events and Circulation of Results. Design and Implementation of the Technological Surveillance System of URBASER. URBASER requests the design and implementation of a Technological Surveillance System based on standard UNE 166006:2011 R&D&i Management: Technological Surveillance and Competitive Intelligence System. Solution: Detailed study of the different tools used for the implementation of a

Technological Surveillance System completely adapted to the needs of URBASER, defining the purposes, the important thematic areas and the best information sources.

Study on the links between the business units of URBASER and the Technological Surveillance System. Definition of the technological system sources. Software diagnosis and proposal. Selection of the software tool. Support to software suppliers for the implementation of software. Diagnosis of need.

• Customisation of circulation lists depending on the specific area in which each employee subscribed to the Technological Surveillance Bulletin works.

• Definition of methodologies and procedures for the valuation of the utility of each query source integrated in the Technological Surveillance System.

• Updating of the query sources and removal of the least useful or consulted sources. • Adaptation of the technological surveillance system to the projects of the R&D&i Department and

to the priority research lines of the Organisation. • Providing the Technological Surveillance Bulletin with more technical contents, in order to

improve its utility and its use by the employees of the organisation. • Redifinition of authorisations and alarms on the Technological Surveillance System.

Definition of functionalities of the system and training to users.

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Management and formalisation of loan contracts between CDTI and the beneficiary companies, for the development of R&D projects co-funded and charged to the “Operational R&D&i programme for and for the benefit of companies – technological fund 2007-2013”. The Department of Legal Advice on Programmes of the CDTI requests the reduction in the time of response to the management and formalisation needs of loan contracts between CDTI and the beneficiary companies, for the projects that are approved and co-funded with the Technological Fund; in view of all this, it contracted the services of Creatividad y Tecnología. Solution: Management and formalisation of loan contracts between CDTI and the beneficiary companies, for the projects that are approved and co-funded with the Technological Fund, in order to reduce the time of response to the needs of the beneficiary companies by the Department of Legal Advice on Programmes. Provision of knowledge about the sufficiency requirements of mercantile documents from the beneficiary companies, and about the formalities and peculiarities of the loan contracts signed with the CDTI; achieving the properly and on time compliance with the requirements of the Department of Legal Advice on Programmes. We would like to highlight the involvement of Creatividad y Tecnología on the wording of the procedure manual, the efficiency in its processes of internal management, and the effectiveness in the compliance with the stated purposes within the established times. Technical assistance for the Evaluation of Aid Projects of the Programme “Promotion of implementation of foreign companies” carried out by Sociedad Estatal para la promoción y atracción de las Inversiones Exteriores, S.A.

The Sociedad Estatal para la Promoción y Atracción de las Inversiones Exteriores, S.A (INVEST IN SPAIN), belonging to the Institute of Foreign Trade, ICEX, of the Ministry of Economy and Competitiveness, through the State Secretariat of Foreign Trade, includes, among its faculties, the attraction of foreign investments of new generation, the promotion of a suitable investment atmosphere making investment possible, and the acts complementing the above that are necessary or favour the promotion and attraction of foreign investments in Spain. For these purposes, it manages a group of operations integrated in the operative

R&D&i programme for and for the benefit of companies in the 2007-2013 period, co-funded with FEDER funds, and it requires a professional service for achieving an efficient management and for obtaining the greatest degree of transparency in the evaluation and follow up of the requests submitted to the programme. Solution: Creatividad y Tecnología uses its knowledge and experience at the service of the maximum effectiveness and efficiency in the execution of works; it provides the knowledge and experience accumulated in the management of aids and in the development of this type of services, using all this Know-How in the search of the maximum possible effectiveness and efficiency in the acts to be managed. The main activities performed are:

Analysis and evaluation of Requests. Administrative and physical justification of the projects. Technical assistance to the management of the programme.

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Multidisciplinary Profile Industrial Engineering Alvis Lasprilla, Gonzalo Centeno Gutiérrez, Sara Fernández López, Jacobo González Arriola, Adria Pérez De Arribas, Margarita Telecommunications Engineering Alonso Macias, Jesús Alonso Yebra, Elena Gómez González, Guillermo Merino Jiménez, Jorge Pizarro Martín, Raquel Mining Engineering Blázquez Gómez, Mar Miguel Dombriz, Ana Agricultural Engineering Martín Miguel, Jorge Lago Calero, Fernando Darío Public Works Technical Engineering Fernández Ramos, Ángel Cabrero Landauro, Rocío del Mar Civil Engineering Campos Zambrana, Almudena Días Pagés, Davinia Gonzalo Pedrero, Belén Electronic Technical Engineering in Telecommunications Muñoz Iñigo, Sonia Agricultural Technical Engineering Gil Torres, Beatriz Higher Technical Engineering in the Administration of Computer Systems Amate Segura, Jorge Ferreras Herrera, Ismael Gutiérrez Novoa, Alejandro Forestry Technical Engineering Schonert Martínez, Carlos Geological Engineering García González, Almudena Degree in Biology Trecet García, Juan Cruz Corral Rivas, Carmen

Degree in Science and Technology of Food and Degree in Biology Hernández Sánchez, Susana Degree in Chemistry Cuartero Cea, Francisco Javier Fariña Casanova, Manuel Degree in Environmental Sciences Gil Puerto, María Isabel Quintana Armijos, Sonya Lorenzo Vazquez, Carlos Environmental Sciences and Agricultural Technical Engineering Blázquez Cabezas, Marta María Mendez Sanz, David Architecture García - Ochoa Martín, Cristina Degree in Physics Cordero del Barrio, Cristina

More than 44% of the multidisciplinary team has Master studies in several areas and more than 95% have a bachelor’s degree.

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Degree in Business Management and Administration Amaro Garcia, Carmen Maria Galán Guillen, Beatriz García De La Cruz, Tamara García Gil, Estrella Giménez Ganga, María Teresa Herrero De Andrés, Lucia Martín Gil, Eduardo Navarro Serrano, Alejandro Ortega García, Pablo Otero Lara, Lourdes Sánchez Viana, Luísa Fernanda Vega Garcia, Patricia Pérez Reizábal, Cristina Degree in Law Aneiros Oreona, Noelia Barcena Gorrochategui, Ainhoa Bocioiu, Ana Maria Cavalvante Dos Santos, Lia Diaconu, Florentina Lavinia Echevarría Ruiz, Ángel Francisco Ferreira Matias, Rebeca Garcia Guerrero, Ana Gómez Carrillo, Maria Isabel González Mozas, Alberto José Hernandez Bonilla, Patricia Marín Cerezo, Ismael Marzo Bolufer, Eduardo Muñoz Del Barrio, Elena Pastrana Portillo, Daniel Perez Mesa, Jaime Sánchez Cuesta, María Degree in Economics Del Mazo Mora, Carlos Lázaro Martínez. Inés María García Alamo, Ana Isabel Gismero Mendieta, Maria Elena Mateu Zamora, Ana Prieto Sánchez, Joaquín Ruiz Duarte, Andrés Felipe Tavares Silva, Denise María

Degree in Geology Fernández González, Eva Maria Degree in Political and Administration Sciences Cabero Zumalacarregui, Jorge Jiménez Puertas, Javier Degree in Economic and Business Sciences Alonso Erro, Juan Luis De la Puente Toral, Susana González Cerrajero, Carlos Nogueira Santiago, Lorena Valles Marcos, Esther Degree in Accountancy Valenzuela Ramos, Ana Paola Fuentes Sandoval, Claudia Degree in Finance and International Relations Bastidas Varela, Carlos Degree in Psychology Ibáñez Talegon, Ana Luz Degree in Food Science and Technology Hernández Sánchez, Susana Degree in Nutrition Renoldi Almeida, Ana Paula Degree in Journalism Piguet Meiriño, Johana Águila Cajal, Miguel Angel Diploma in Public Management and Administration Alonso Moreno, Soraya Diploma in Business Sciences Fernandez Bueno, Fátima Martinez Martinez, Diana Torres Sanchez-Herrera, Eva Maria Pelaez Hernandez, Esther Romojaro Rincón, Carlos Vidal Pérez, Rodrigo

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Contacts: CREATIVIDAD Y TECNOLOGÍA S.A. (SPAIN) MADRID C/ José Ortega y Gasset 6 28006 Madrid Tel. +34 91 578 13 36 Fax.: +34 91 435 06 33 cytsa@cytsa.com CREATIVIDAD Y TECNOLOGÍA S.A. MÉXICO

CREATIVIDAD Y TECNOLOGÍA S.A. (COLOMBIA)

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MÉXICO, D. F. Jorge Amate Segura Trade Manager, Latin America C/ Félix Parra 131, B-103 Col: San José Insurgentes Del: Benito Juárez 03900 México, D.F. Cel.: +52 55 37 679 844 mexico@cytsa.com

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