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3 Rs (“rebut, replace, rest and reflect”), 123

360-degree, 9, 68, 73–4, 87, 90–1, 97–9, 106, 118, 139, 157, 161, 180, 182, 227, 235

feedback, 68, 87, 90–1, 97–9, 157, 161, 227

forgiveness, 73–4love, 9testing and assessment, 90

absenteeism, 6, 23–4, 111–16, 161, 228

abuse of power, 93–5accountability/responsibility, 1, 3,

9, 12–13, 15, 17, 19, 23–8, 30–1, 33, 36–7, 39, 41–3, 45–9, 53–4, 58, 60, 63, 68, 72–4, 80, 82, 84–7, 89, 96, 98–102, 104–7, 110–13, 115–16, 118, 121, 126–8, 131, 137–9, 141–2, 145, 153–76, 179, 193, 195–6, 201–2, 205–6, 209, 213, 217–18, 222, 224–7, 230, 233–5

active listening, 2, 4–5, 64, 82, 173activity, addiction to, 126–8,

137–8, 146, 176–7ADA. See Americans with

Disabilities ActAdam (Bible), 89adversity, 43, 189, 193, 230

See trials and tribulations

affirmation anxiety/addiction, 33, 50–1, 68–9, 84, 90–1, 116, 160, 234

African Americans, 191–2agapao (unconditional) love, 2–3,

20, 30, 51, 73–4, 130, 169, 177, 200, 217

agnosticism, 193altruism, 2–3, 10, 16, 19, 29, 43–4,

72, 81, 87–9, 94, 149, 159, 171, 199, 203–4

“American Dream,” 228American Society for Training &

Development, 206Americans with Disabilities Act

(ADA), 112anger, 17, 32, 39–42, 50, 64, 80–1,

90, 95, 106, 110, 123–4, 187, 190, 230–1

anxiety, 31, 50, 62, 68–9, 75, 78, 81, 95–6, 106–8, 124, 151, 168, 190, 194–5, 212–14

apathy, 42–5, 58, 88, 100, 139, 211appraisal (of performance), 47,

153–78and developmental uses, 167–9and ethics, 156–8and forced distribution systems,

166–7and key terms, 154and motivational philosophy,

155–6and performance management,

170–1

Index

Index252

appraisal—Continuedand rater bias, 47and responsibility, 162–3and SLHRM character, 169–74and solutions to problems

with, 160–2and sources of error, 160and stress coping, 166unethical, 160and volunteers, 174–5and worldview, 153–5

Argyris, Chris, 21atheism, 34, 147, 193attendance policies, 111–15authenticity, 2–3, 12–16, 23, 31,

36, 44, 47–8, 138–9, 180, 189

Backoff, R. W., 56Beckett, John, 13Beckett Corporation, 13“best practice” policies, 21, 64–6,

95, 98–101, 173, 180–4, 189, 205, 208–9, 215–16, 222–9

bias, 6, 47, 80, 97, 102–3, 156–61, 164

and “fixed response bias,” 80and performance appraisal,

157–60of rater, 47, 157–8

Bible, 36, 89, 122, 149, 177, 219–20, 229

See Corinthians; Galatians; Mark; Thessalonians

blame, 19, 28, 35, 46, 80, 86, 100, 113, 157, 162–4, 224

Blanchard, K., 2Bolman, L. G., 21bonus system, 101, 107–8, 142,

167, 229bullying, 41, 98, 112, 166, 211burnout, 6, 9, 46, 79, 104, 127–8,

133, 135, 176, 234

calling, 3, 77–8, 119, 128, 146, 150, 156, 174, 176–7, 183, 195, 199–201, 213, 217

“canaries in the coal mine,” 62, 97, 135

capitalism, 219Cardone, 117–18career development principles

(SLHRM), 200–3catastrophe (“what-if”) thinking,

210–13Catholic Church, 219Cathy, Truett, 13change management process,

53–69, 135–8and barriers to organizational

change, 55–6and behavioral attributes, 64–5and challenges, 63–4and resistance, 56–8and servant leadership, 53–5and trust, 59–63and worker margin, 135–8

character development, 17, 24, 33, 36, 79, 86, 95–7, 136, 151, 169, 202–4, 217, 229

and principles, 203–4and time, 33See dying to the self; Golden

Rule; trialsChariots of Fire, 199Chick-fil-A, 13children, raising, 127–8, 134,

137–8, 144Christianity, 1–2, 14–15, 19, 125,

219–21A Christmas Carol (Dickens), 119Chrysler Corporation, 59, 99–100Civil Rights Act, 191coaching, 29, 33, 60, 81, 103, 162,

168, 173, 192–3, 202collaboration, 7, 39, 65,

99–101, 202Collins, Jim, 179“common grace,” 15, 118

See gracecommunication, 16, 19, 22, 25,

30, 46, 48, 59, 62, 64–5, 80, 97, 109–13, 115, 126, 135,

Index 253

139–40, 145, 153, 161–8, 171, 173–4, 179, 181–2, 189–90, 199, 203, 208–9, 224, 234

comparison envy, 37–8, 86, 225comparisons, 29, 31, 37–8, 68, 78,

86, 131, 144, 171, 217–18, 225, 228

compassion, 18, 20, 32, 43, 79, 104, 128–9, 134, 137, 189, 203–5, 211

compassion fatigue, 20, 32, 43, 79, 104, 128–9, 137, 205, 211

compensation, 11–13, 25, 33–4, 60, 94, 101–2, 107, 112, 142, 145, 167–8, 215–31

elements of, 101–2management of. See compensation

management principlesunfair, 142

compensation management principles, 215–31

and best practice, 222–9and compensation system

worldview, 215–18elements of, 222–3and living wage, 218–22and personal character reflection,

229–31and wage system fairness, 218

competition, 14, 26–9, 31, 37, 42, 65, 83, 93, 95, 116–17, 120–1, 144, 171–2, 175, 186–7, 202, 204, 216–25

complacency, 17, 25–6, 37, 48, 56, 78, 81, 124, 147, 167, 196, 213

conceptualization, 2, 5, 55confidence (efficacy), 4, 7–8,

14–23, 26, 29, 46–9, 55–64, 68, 75, 79, 83, 97, 99, 102–3, 117, 135, 144, 147, 149, 151, 154–6, 159, 162, 165, 171, 180, 194–5, 200, 207, 209, 213–14, 222, 226–7

conflict resolution, 22, 65, 74, 86consistency, 5, 40, 63, 105, 147,

203, 231

contingent labor, 10, 31–3, 110–11, 144, 181–3

Cordeiro, Wayne, 146Corinthians, 69, 76, 229courage, 2–4, 13–14, 18–19, 22,

24, 29, 31–3, 39–40, 43, 46–7, 49, 68, 73, 76–8, 83, 114, 121, 135, 149, 151, 160, 192–6

courtesy, 81–2covenantal relationships, 3, 12–13,

21, 24, 30, 33–6, 46–7, 72, 99, 104, 107–10, 118–19, 133–4, 139, 143, 165, 179, 196, 224

Covey, Stephen, 203creativity, 6, 8, 13–14, 26–7, 32,

43, 47, 74–5, 79, 117, 121, 145, 149, 156, 188, 208, 211

credibility, 4, 15–16, 20, 40, 54, 56–7, 60–1, 66, 75, 99, 140, 144, 161, 174, 227

crisis, 14–15, 23, 43, 109, 135, 139, 224

See trialscynicism, 12, 16–17, 27, 40, 45–8,

55–60, 65, 67, 76, 98, 101, 121, 134, 138–9, 156, 187, 205, 227, 231

Deal, T. E., 21defensiveness, 42–5Deming, Edward, 100, 162–3deontological (principle-based)

ethics, 2, 5, 10, 13, 18, 44–5, 57, 98, 113, 203, 226

Dickens, Charles, 119digital technology, 126–7, 136–7,

141–3, 208–10dignity, 11–13, 17, 22, 25, 29,

32–3, 41, 45–6, 53, 61, 64, 84, 93–4, 97–8, 111–12, 120–2, 139–40, 147, 149–50, 166, 181, 183, 187, 190, 192, 195, 217–19, 229

and dignified employee treatment, 11–13

and the dignity of work, 149–50

Index254

discipleship, 36, 54, 71–91, 199, 202–3

discipline, 9, 11, 16, 18, 33–4, 40, 44–5, 82, 94, 98, 102–5, 113–14, 147, 199, 230–1

discrimination, 41, 47, 107, 112, 118, 147, 150, 168–9, 190–2, 221

“disposable employee” syndrome, 46

diversity, 35, 63, 116–17, 120–1, 147–8, 190–1

Drucker, Peter, 71“dying to the self,” 17, 27, 36, 90,

132, 151, 229dysfunctional systems, 17, 23–4,

29, 34, 56, 68–9, 78, 93, 96–7, 106, 112, 121, 128–9, 133–4, 137–8, 148, 166–8, 171, 186, 190, 204, 210–11, 224

EAP. See Employee Assistance Planseconomic challenges, 14, 20, 28–9,

46, 104, 107–10, 128, 149, 200, 219

EEO. See equal employment opportunity

EEOC. See Equal Employment Opportunity Commission

egalitarianism, 2–3, 34, 116ego, 16–17, 21, 43, 57, 60, 80, 83,

90, 96, 104, 132, 151, 157, 158, 163–4, 200, 203

egocentrism, 16, 21, 57, 67, 90, 157, 171, 176, 211, 227, 230, 234

EI. See emotional intelligencee-learning, 208–9elevator speech, 180emotional intelligence (EI) skills, 6,

45, 73, 88, 200, 203emotions, 5–6, 12, 19, 31, 40, 45,

49–50, 65–9, 73, 77–8, 81, 88, 90, 93, 95–6, 118, 122–4, 128, 132–3, 150–1, 157–8, 166, 177, 187, 189, 192–6, 200–3, 210–13, 218

as warning/feedback system, 122–4

empathy, 2, 4, 6–7, 18, 20, 22, 33, 49, 59, 64–5, 72, 82, 96, 100, 204

“empire-building,” 127employee

compensation management principles. See compensation management principles

discrimination. See discriminationempowerment and discipleship

making principles. See empowerment and discipleship making principles

fair treatment principles. See fair treatment principles

performance management. See performance management

staffing principles. See staffing principles

training and development principles. See training and development principles

work/life balance. See work/life balance

Employee Assistance Plans (EAP), 31

Employee Development Principles, 32–5

employee input, 32, 47, 57, 97–9, 103, 108, 159, 165, 168, 223–4, 227

employee poor performance, 162–6employee voice, 98–9employment laws, 41empowerment, 2, 4–5, 8, 16, 26,

29, 40, 58, 60–1, 63, 67, 71–91, 94, 96, 99, 127, 135, 139, 153, 181, 208–9, 223, 227, 231

empowerment and discipleship making principles, 71–91

and application, 83–7and key attributes of servant

followers, 73–83and servant followership, 72–3

Index 255

encouragement, 18, 22, 32–3, 39–40, 47, 77, 82, 84, 88, 96, 112, 145, 155, 160, 164, 169–72, 181, 186, 199, 208, 230–1, 234

environmental stewardship, 122equal employment opportunity

(EEO), 47, 191–2Equal Employment Opportunity

Commission (EEOC), 191–2eustress (beneficial stress), 141,

194–5Eve (Bible), 89excellence, healthy pursuit of,

60, 74–5expectations, 12, 20, 32–3, 38, 56,

61, 76, 85, 87, 89, 94, 112, 126, 134, 188

exploiting employer, 82–3

“face the giants,” 192–3Facebook, 183failure, 13, 16, 18–19, 27, 32–6, 43,

49, 51, 55, 57–60, 66, 69, 72, 74–5, 77–81, 86, 89–90, 105, 112–13, 117, 120, 123, 138, 143, 145, 150–1, 159, 162, 168, 181, 189, 194, 195, 201, 206, 211–13, 234–5

fear of, 19, 51, 57, 69, 194, 211fair treatment principles, 93–124

and attendance policies, 111–15and character development, 95–7and compensation, 101–2and competition, 116–18and contingent labor, 110–11and emotional/spiritual

perfectionism, 122–4and instrumentalism, 119and job creation, 117–18and kingdom business

principles, 120and labor-management

collaboration, 99–101and leadership abuse of

power, 93–5

and organizational practices, 97–9

and performance management fairness, 102–3

and presenteeism, 115–16and recruitment process, 110and termination decisions,

103–10and workplace justice, 97

faith, 1, 12–16, 19, 24, 31–2, 38, 39–40, 45, 55–7, 71, 75–6, 79–83, 96, 110, 120–2, 127, 139, 145, 149, 152, 175, 193–6, 210–11, 217, 220, 225, 229–31, 233

family, 6, 9, 23, 28, 31, 34, 38, 66, 103–4, 109, 112, 125–52, 176–7, 180, 192, 220–1

and dysfunction, 137–8and family life, 125–8and worker friendly benefits,

133–4See work/life balance

Family and Medical Leave Act (FMLA), 112

fear, 15, 19–20, 26, 29, 31–4, 38, 42–5, 48, 50–1, 56–7, 62, 67–9, 75, 78–81, 94–5, 103–4, 110–11, 119, 121, 124, 128–32, 137, 145, 151, 160, 166–7, 174, 177, 179, 188, 190, 192–6, 201–2, 205–6, 210–15, 233–4

culture of, 42–5overcoming, 192–6, 210–11

FedEx, 98feedback, 19, 32–3, 40, 47, 51,

61–2, 65–9, 71, 76, 78, 82, 86–8, 90–1, 97–9, 103, 105, 124, 140, 143, 156–74, 181, 186, 199, 202, 205–10, 227, 230, 235

360-degree, 68, 87, 90–1, 97–9, 157, 161, 227

as constructive, 76See performance management

Index256

Feuerstein, Aaron, 110Figart, D. M., 219“fire-engine management,” 84,

114, 153, 203“fixed response bias,” 80flexible work schedules, 31, 133,

145, 208–9See contingent workers

FMLA. See Family and Medical Leave Act

follower development, 3–4, 6, 8, 10, 30, 36, 54, 64, 71–85, 87, 99, 106, 113, 115, 131, 172, 200, 204–5, 223, 228

forced distribution systems, 166–7forgiveness, 2, 4, 9, 12, 17–19,

24, 27, 32–4, 45, 51, 54, 60, 64–5, 67, 72–6, 80, 87, 95, 114, 123, 138, 143–4, 160, 188–9, 194–6, 201, 204

“free-rider” syndrome, 161, 225

Galatians, 24Getting to Yes (Ury, Fisher, and

Patton), 100gifts, 18, 24, 33–4, 37–8, 49, 72,

75, 77–8, 83, 86, 116–17, 120–1, 126, 132, 136, 140, 145, 169, 176, 183, 186, 192–4, 199–201, 212–13, 217

globalization, 14, 25, 220goal setting, 4–5, 32, 86, 153, 161

See SMART goalsGod, 15, 24, 34, 50, 78, 89, 127,

133, 150, 193, 220Golden Rule, 2, 11, 15–20, 23,

28, 39, 44, 49, 59, 61, 64, 75, 81–3, 110, 118, 125, 129, 146, 156, 179–84, 192, 205, 217–18, 234

and SLHRM, 15–20Good Samaritan, 27, 36, 44, 205“Good shepherds,” 24, 27Good to Great (Collins), 179grace, 9, 12, 15–16, 27, 33, 44–5,

49, 54, 72, 75, 80, 82, 100,

105, 113–14, 117–18, 120–1, 133, 152, 175, 195–6, 201, 204, 213

gratitude, 33, 76, 80, 88–9, 212–13

the Great Commandment, 73Greenleaf, R. K., 2–3groupthink, 65

Hackman and Oldham Job Characteristics Model, 139–41, 156

Hamlet (Shakespeare), 42harassment, 41, 98, 112, 142healing, 2–3, 47, 73, 81, 123,

133, 211health/healthy, 9, 11, 17, 23–4,

31–5, 47, 60, 73–5, 86, 111, 125–6, 132–41, 145–6, 156, 176, 194, 201, 206, 219, 220–1, 227

Herman, R., 10–11Hess-Hernandez, D., 2Hicks, D. A., 147–8Hillman, Oz, 50Hodges, P., 2homemakers, 128, 137honesty, 4, 13, 18–19, 24, 37–8,

40, 47, 54, 58, 62, 64–8, 71, 74, 76, 78, 83, 85, 89–91, 98, 112, 115, 118, 121–2, 130, 138–9, 143, 149–50, 157–8, 166, 168–74, 186, 189, 194, 201, 205, 215–18, 222, 224–5, 228, 230

hope, 2, 4, 6, 8, 12, 14, 18–19, 24, 36, 39–40, 68, 71, 73, 76, 80–1, 84, 88, 96, 101, 128, 135, 145, 162, 187, 189, 193, 196–7, 199, 209, 230, 235

hopelessness, 88, 193“How to Succeed in Business

without Really Trying” (Burrows), 88

HR. See human resource management

Index 257

human condition, 19, 26, 30–1, 117, 120–1

human resource (HR) management, 1, 11–12, 16, 119, 233

See Servant Leader Human Resource Management

humiliation, 41, 74, 84, 105, 150, 195

humility, 2, 4, 15, 17–19, 22, 24, 27, 29, 33, 37–8, 48–9, 59, 64, 68, 78–9, 82, 84, 86–9, 95, 105, 116–17, 120, 150, 156–9, 165, 169, 181, 186, 189, 196, 199–205, 234–5

hypocrisy, 17, 21, 24, 30, 40–3, 46–7, 55, 139, 147, 156, 167, 171, 175, 231

Iacocca, Lee, 59, 99–100“identify theft,” 187identity, 19, 51, 68, 77–8, 89, 113,

127, 137, 140, 149–51, 156, 182, 184, 187, 190, 193, 195, 200, 211–12, 215, 228

IDP. See individual development plan

IMP. See intrinsic motivational potential

“in” groups and “out” groups, 40, 111, 142, 167, 190, 204, 207–8, 231

income inequality, 20Indianapolis, city of, 95individual, valuing, 27individual development plan

(IDP), 206–7initiative, 4, 24, 30, 55–6,

72–5, 161innovation grants, 61insecurities, 34, 46, 50–1, 56–7,

67–8, 90, 94, 104, 107, 111, 130–1, 159, 164, 167, 177, 190, 212–13, 215, 233

inspiring others, 2, 4, 36–7, 61, 95, 162, 233

instrumental worldview, 13–14, 21, 26–7, 30, 36, 39, 54, 88, 93–4, 118–19, 122, 129, 134, 138–9, 150, 159, 163, 168–9, 175, 217

avoiding, 26, 94, 119integrity, 2, 4, 6, 8–9, 12–19, 22,

24–5, 24, 39–51, 54, 56, 66, 76, 78–9, 87, 90, 94–100, 104, 107, 112–13, 117–18, 120, 139, 147, 156, 164, 170, 174–5, 179, 181, 190, 201, 203, 226–8, 233–5

organizational, 39–51intrinsic motivational potential

(IMP), 113, 140, 155–6, 159, 225

jealousy, 50, 78, 86, 94, 144, 171, 195

Jesus Christ, 2, 46–7, 146, 177, 205job security, 12–13, 19, 35, 46,

99, 108, 143, 145, 156, 180, 182, 186

John the Apostle, 77, 177Judeo-Christian religious tradition,

125, 219–20judgmentalism, 16, 22, 41–2,

48–51, 64–5, 69, 78, 86, 119, 151, 154, 165, 170, 205–6, 212–14

“Just Do It,” 196justice, 41–2, 74, 97–102

and 360-degreed feedback, 97–8and compensation, 101–2and employee voice, 98–9enhancing, 97–9and just and unjust masters, 74organizational, 41–2

key attributes of servant followers, 73–83

and 360-degree forgiveness, 73–4

and active listening, 82and courtesy, 81–2

Index258

key attributes of servant followers—Continued

and encouragement, 82and the exercise of situational

leadership, 74and exploiting employer, 82–3and externalizing blame, 80and gratitude, 76and the great commandment, 73and the healthy pursuit of

excellence, 74–5and honest and constructive

feedback, 76and honesty, 83and humility, 78and identity, 77–8and initiative and creativity, 75and living in the present, 81and not comparing yourself to

others, 78and patience and faith, 80–1and personal transparency, 79–80and reliable work

performance, 75and schadenfreude, 77and serving just and unjust

masters, 74and success of others, 77and supporting, 76and tough love, 82and truth telling, 78and unconditional altruism, 81

Kingdom Business movement, 30, 118, 120–1

Kirkpatrick, Donald, 209knowledge, 17, 48, 58, 66–9, 73,

78, 127, 130, 138, 151, 170–2, 202, 208, 218, 233–5

Koh, C. S. K., 10

labor-management collaboration, 99–101

Laub, J., 10–11layoffs/termination, 18, 28, 44, 94,

98, 103–10, 119, 134, 143, 145, 168

leader-member exchange theory, 205

leadership (SLHRM), 48–51, 66–9, 87–91, 119, 120–4, 149–52, 175–8, 193–7

and anxiety and addiction, 68–9and avoiding instrumentalism,

119and courage, 192–7, 210–14and the dignity of work, 149–50and doing our best, 175–6and emotional/spiritual

perfectionism, 122–4and ethical and moral

boundaries, 176–8and humility and vainglory, 87–9and job description, 48–9and kingdom business

principles, 120–2and the knowing and doing

gap, 66–8and life’s tests, 150–2and personal character reflection,

48–51and self-deception, 89–91and strongholds, 50–1

leadership covenant, 12–13See covenantal relationships

leadership development, 201–8leadership worldview, 16, 39, 44learning organization, 58, 94, 160life harmony, 130–3

See work/life balanceThe Life You’ve Always Wanted

(2002) (Ortberg), 177Lincoln Electric, 101–2LinkedIn, 183listening, 2, 4–5, 59, 64, 82, 173,

213–14living in the present, 81, 132living wage, 101–2, 122, 186–7,

218–22“log in our own eye,” 41, 49, 84long-term thinking, 12–15, 20–4,

28, 33–6, 43–6, 53–4, 59–64, 74, 82, 85, 88, 104–5, 110–13,

Index 259

119, 129–35, 145, 149, 153, 161, 165, 170, 172, 179, 189, 202–3, 207–8, 210, 213, 223–4, 227, 235

love, 2–6, 9, 12, 14, 16, 18–32, 36–7, 39, 41–4, 48, 51, 53, 68–9, 73–83, 87, 99, 102–4, 107–8, 116, 118, 120–1, 126, 128, 130–4, 138, 146, 149, 151–2, 156–9, 169–71, 175, 177, 189, 195–6, 199–200, 202–4, 211, 213, 217–18, 230, 234

See agapao love; Golden Rule“low-hanging fruit,” 61, 100loyalty, 6, 8, 24–5, 56, 98–9, 110,

132, 159, 226–7Luke the Apostle, 146

Machiavelli, Niccolò, 72Malden Mills, 109–10managers as “shepherds of the

flock,” 24, 27, 39, 106, 110, 138, 179, 230

Managing the Nonprofit Organization (Drucker), 71

manipulation, 30–1, 41–2, 47, 65, 67, 88–9, 112–13, 121, 139, 151, 156, 160, 187, 227

Margin (Swenson), 126–7, 136margins. See work/life balanceMark (Gospel of), 14, 36martyrdom, 9, 21, 86Masters in Public Administration

degree, 105Matthew the Apostle, 146Mayer, D. M., 6–7McGee-Cooper, A., 189McGregor, Douglas, 215–16meaning, 12, 22–9, 64, 69, 84,

139–40, 174–7, 187Medicaid, 220meditation, 24, 145mental illness, 34, 112mentorship, 17, 19, 29, 33, 36, 49,

51, 66, 81, 85–8, 105, 111,

131, 146, 162, 168, 173, 202, 207, 235

Merrill, A. R., 203Merrill, R. R., 203metrics, 30–2, 60–1, 86, 101, 105,

139–41, 150, 154–6, 158–61, 173–4, 184, 204, 222–3

Meuser, J. D., 10microclimates, 11, 20, 27, 36, 54middle class, 20military, 44, 94, 229“ministry of interruptions,” 177“mistakes,” 16, 19, 23–4, 28, 30–4,

37, 43, 57–60, 64–5, 69, 72–5, 78–80, 86, 89, 138, 143–5, 160, 164, 167–8, 174, 189, 194, 196, 205–6, 214, 229

moral failure, 18, 89–90, 112–13, 123, 234–5

moral integrity, 2, 4, 15, 19, 42, 76, 139, 234

moral intelligence, 23, 33moral relativism, 14–15motives/motivation, 1–3, 10–14,

16–20, 22–4, 26, 30–2, 35, 37–59, 65–8, 72–3, 79–90, 104, 111–20, 125–6, 129–37, 140, 143, 145, 149, 151, 154–63, 167–71, 174–6, 182, 188, 192–3, 201, 203, 207–9, 211, 215–16, 223–5, 228, 230–1, 234–5

and “motivation-to-serve” model, 10

and performance management, 155–6

“mountaintop” experiences, 95, 128–9, 233

Myers-Briggs (MBTI), 186, 207

narcissism, 94, 130, 160, 200New Testament, 2Nutt, P. C., 56

obedience, 13–14, 18, 27, 69, 72–3, 75, 77, 91, 150–1, 175, 196, 228

Index260

obsession/rumination, 50–1, 90, 200, 212

OJT. See on-the-job trainingOld Testament, 2on-the-job training (OJT), 204–5organizational integrity, 39–51

and change. See change management process

and culture of apathy and defensiveness, 42–5

elements that erode, 39–41and justice elements, 41–2and the trust gap, 45–7

organizational practices (SLHRM), 97, 138–46

and commitment to employee well-being, 138–9

and communication, 139to enhance employee wellbeing,

138–46and workplace justice, 97

organizational stress audit, 141organizational studies, 7–9Ortberg, John, 146, 177

Paradise Lost (Milton), 196–7patience, 6, 11, 22–4, 33, 48–9, 54,

61–2, 64, 72–3, 80–1, 83, 153, 164, 166, 194, 196, 200, 213

Paul the Apostle, 69peer support, 204–5perfectionism, 27, 32, 37, 49–50,

56–7, 69, 75, 79, 86, 90, 105, 117, 120, 122–3, 130–1, 133, 138, 151, 176, 191, 195, 201, 204–6, 211–13, 221, 223

emotional/spiritual, 122–3performance

appraisal/evaluation, 154–61counseling techniques,

165–6, 209management, defined, 154,

170–1management elements of

SLHRM, 29–35

management principles. See performance management principles

performance management principles, 26, 153–78

and appraisal, 153–62and bias, 157–61and counseling techniques,

165–6and developmental uses of

appraisal, 167–9and employee poor performance,

162–8and errors, 158–60and fairness, 26, 102–3and forced distribution systems,

166–7and key elements, 161and key terms, 154and leniency, 157–60and motivational philosophy,

155–6and personal character reflection,

175–8and realistic performance

expectations, 61and responsibility for poor

performance, 162–6and SLHRM character, 169–74and stress coping, 166and volunteers, 174–5

performance metric/measure, 154performance standard, 154persecution, 35–6, 49, 73, 76, 84perseverance, 14, 18–19, 48–9,

80–1, 124, 135, 149, 189personal career development

strategies, 207personal character reflections,

36–8, 48–51, 66–9, 87–91, 149–52, 175–8, 192–6, 212–14, 229–31

and affirmation anxiety/addiction, 68–9

and bravery, 212–14

Index 261

and comparison envy, 37–8and the dignity of work, 149–50and doing our best, 175–6and elements of job

description, 48–9and ethical and moral

boundaries, 176–8and fear, 192–6, 212–14and hope and realism, 36–7and humility and vainglory, 87–9and the knowing and doing

gap, 66and life’s tests, 150–2and overcoming fear, 192–6and recognizing strongholds,

50–1and rising above circumstances,

229–30and self-deception, 89–91and tempting others to sin,

230–1personal conflict, 65, 67, 81,

142, 195–6personal transparency, 79–80

See transparencyPharisees, 46–7phileo (brotherly) love, 130Pogo (comic strip), 66post-modernism, 14“Potemkin villages,” 21poverty, 28–9, 119, 122, 219–20prayer, 24, 123, 145–8, 193presenteeism, 115–16pride, 17, 19–20, 24, 29, 31, 37,

48, 67, 78–81, 86–91, 94, 105, 116, 118, 120–2, 127, 131, 136–40, 151–2, 167, 171, 178, 188, 190, 195, 200, 202, 212–15, 225, 234

principlesand compensation management.

See compensation management principles

and empowerment and discipleship making. See

empowerment and discipleship making principles

and fair treatment. See fair treatment principles

and performance management. See performance management principles

and servant followers. See servant followers principles

and staffing. See staffing principles

and training and development. See training and development principles

and work/life balance. See work/life balance principles

procedural justice, 6–7, 28, 41, 97, 103–4, 107, 173

“prodigal” (SLHRM prodigal), 233–5

public speaking, fears of, 194–5, 212–14

punishment, 32, 43, 76, 114, 214Pura Vida, 117–18

rater bias, 47, 156–8, 173“realistic job preview,” 54, 87, 145,

180, 182realistic performance standards,

127–8recruitment (SLHRM), 25, 110,

179–92and applicant, 184–5and best practices, 180–4and discrimination avoidance,

190–2effectiveness of, 184and employee character, 187–90and fair treatment principles, 110process of, 179–80program for police officer

(sample), 185and staffing. See staffing

principles“word-of-mouth,” 25

Index262

“reification,” 53return-on-investment (ROI),

14–15, 31, 42, 46, 135, 137, 184, 201, 210

Roberts, J. A., 2, 7–9, 161, 208–9ROI. See return-on-investmentroller-coasters, 193–4

Sabbath, 13SAS Corporation, 127, 133–5schadenfreude (happiness at others’

misfortune), 77Sears, 223–4, 227–8safe working conditions, 12–13,

33, 94“sandpaper people,” 76–7, 200“seasons” of life, 177–8self-actualization, 200self-care, 9, 125, 146self-deception, 18, 66, 71, 89–91,

130, 159, 174self-image, 71, 80, 100, 167, 193selfishness. See egotism“self-made,” 87–9, 156, 234servant followers principles, 71–91

and application, 83–7defined, 72–3key attributes of, 73–83principles of, 73–83and self-deception, 89–91

servant leaderattributes, 3–8business principles, 116–18character, 49

Servant Leader Human Resource Management (SLRHM), 1–38, 64–5, 200–3, 233–5

and career development principles, 200–3

challenges of, 20–1, 233–5and change management, 64–5.

See change management process

and compensation. See compensation management principles

and employee empowerment. See empowerment and discipleship making principles

foundational values of, 22–35general principles of, 15–17and the Golden Rule, 17–20and human resource system,

11–15introduction to, 1–9and job description, 48–9and leadership. See leadership

(SLHRM)limitations of, 9–11and modern pressures, 14and organizational practices. See

organizational practicesperformance management,

29–35. See performance management principles

personal character reflection. See personal character reflection

prodigal, 233–5and recruitment. See recruitment

(SLHRM)Servicemaster Corporation, 25serving just and unjust masters,

74, 166Shakespeare, William, 42shame, 48, 150, 193, 195, 201,

211–12, 228situational leadership, 74SMART goals (specific, measurable,

achievable, relevant, timely), 32, 61, 139, 161, 164–5

social media, 183, 185Southwest Airlines, 95, 101–2,

107, 189spiritual and religious friendly

workplace, 24, 147–8sponsorship, 202staffing principles, 101, 179–97

and applicant perspective, 184–7and best practices, 180–4and discrimination avoidance,

190–2and employee character, 187–90

Index 263

and recruitment process, 179–80and recruitment program, 184and SLHRM, 184–7

stakeholders, 2, 15, 18, 21–2, 26–7, 33, 42, 49, 53, 55–64, 71, 78, 94, 98, 100, 106, 108, 117, 119–20, 134, 139–40, 165–6, 208–9, 234

Stanley, Andy, 127“star” performers, 34, 38, 85,

167, 180status, 35, 54, 64, 116, 150, 171,

181, 184, 190, 202, 225“stealing” heart rewards,

39–40, 230stewardship, 2, 3, 10, 13, 21–3,

30, 38, 44, 56–7, 65, 68, 75, 87, 93, 102, 107, 117, 121–2, 154–5, 162, 169, 186, 188, 215, 222

stress, 9, 14, 17, 19–20, 23–4, 27, 30–1, 34, 43–4, 46, 57, 62, 67, 73–8, 81, 96–7, 104, 106–12, 119, 129, 131–46, 154, 166, 176–7, 181, 183, 186–7, 194–7, 203, 205, 207, 216, 220–3, 234

and appraisal stress coping, 166audit. See stress auditcategories of, 141–4management of, 203reducing, 138–46

stress audit (organizational), 141–4and absence of autonomy, 143and adverse work conditions, 142and career development

challenges, 143and interpersonal conflict, 142and lack of employer

covenant, 143and poor quality supervision, 143and role ambiguity, 141and role conflict, 141and role overload, 141–2and role responsibility

conflict, 142

and situational constraints, 143and traumatic job stress, 144and unfair compensation, 142and work-home pressures, 144

stress categories, master list of, 141–4

stress management skills, 203stress reduction practice, 138–46

and employee responsibility, 145and human resources, 145and servant leadership

attributes, 145Strong Interest Inventory test, 34strongholds, 34, 50–1, 89, 132,

160, 196–7, 211, 213success, 2, 11–13, 18–39, 44–53,

56, 59–61, 64–6, 69, 71–2, 76–8, 83–91, 95, 99–104, 112, 116–17, 120–1, 127–44, 149–51, 154, 156, 162, 172, 174, 179, 181, 187–9, 192–3, 199, 202–3, 208–13, 234

character elements essential for, 19–20

common measures of, 30–1and corruption, 24and healthy relationships

correlation, 136–7hidden temptations of, 18and life harmony, 130–3of others, 77and SLHRM, 35–6and strongholds, 50and worldview, 192–3

succession planning, 14, 29, 59, 72, 85, 174, 202–3

Sunbelt cities, 101“superstar hiring,” 34, 38, 180–1Swenson, Richard, 126–7SWOT (strength, weakness,

opportunity, and threat), 210

talents, 29, 32, 34, 37–8, 72, 74–5, 77, 83–4, 116–17, 120–1, 132, 176, 182–2, 192–3, 199, 208, 212–13, 216, 222, 230

Index264

taxes, 42, 112, 190, 219–20, 222teacher as teachable, 69teamwork perspective, 6, 34–5, 38,

44, 79, 85–6, 161, 167, 171, 189, 224

teleological (greatest good) attributes, 2, 13, 18, 21, 44, 113, 203

teleopathy, 94temptation, 15, 17–18, 25, 39–42,

80, 83, 89, 95–6, 111–15, 123, 128, 132–3, 137–8, 160, 171, 176, 180, 183, 196, 211–12, 223–4, 228–31, 234

termination decisions, 103–10See layoffs

tests, life as a series of, 151–2See trials

“theology of work,” 1, 16Thessalonians, 149time, and “seasons,” 177time management principles, 146,

177, 203Total Quality Management (TQM),

100, 162tough love, 12, 68, 77, 82, 103–4,

134, 169“toxic manager,” 204TQM. See Total Quality

Managementtraining and development

principles, 199–214and best practice, 205–8and character development,

199–204and needs assessment, 210and training principles, 204–10

Trammell, D., 189transparency, 15, 18–19, 24–5, 42,

46–8, 58–9, 62, 74, 79–80, 97, 109, 115, 143, 145, 160–63, 171–2, 175, 186, 189, 200–1, 213, 223–5, 234

practice of personal, 79–80

trauma, 34, 67, 81, 84, 105, 121, 144

Tree of Good and Evil, 89trials, 14–15, 18–19, 23–4, 43,

48–9, 72–3, 79–81, 95–6, 109, 129, 135, 139, 150, 166, 189, 193, 206, 212, 215, 217, 224, 230

trust, 2–7, 11–12, 15–16, 24–8, 34, 40–1, 45–9, 51, 55–67, 72, 75, 78–83, 88, 94–110, 114, 116, 118, 131, 135, 140, 149–51, 156–8, 162–72, 175, 181, 195, 203, 207, 211, 222–31, 235

and change management, 59–63turning the other cheek, 200Twitter, 183

Uniform Guidelines on Employee Selection (1978), 191

US Bureau of Labor Statistics, 186–7

vainglory, 87–9value internalization, 43vision, 2–3, 10, 15, 19, 21, 25, 31,

56, 66, 71–2, 81, 95, 137, 139, 145, 154, 162, 179–82, 186, 201–2, 206, 225, 233–4

volunteers, 33, 174–5

What Color is Your Parachute? (Bolles), 34

Wilkes, C. G., 2“windows on the soul,” 33, 153,

179, 181winning and losing, 192–5wisdom, 1, 4, 13–15, 18–19, 23,

48, 66, 69, 76, 89–90, 95, 126, 130–1, 151–2, 233

work/life balance principles, 9, 12, 31, 46, 125–52, 177

and compassion fatigue, 128–9

Index 265

and family and worker friendly benefits, 133–4

and hours employees should work, 125–7

and key life domains and life harmony, 131–2

and organizational practices, 138–46. See organizational practices

and realistic performance standards, 127–8

and reducing stress, 138–46and spiritual and religious

friendly workplace, 147–8and threats to life margin,

135–8and time management

principles, 146and wisdom, 130–1and worker margin, 135–8

Zigarelli, Michael, 103, 105