PROCESS EXCELLENCE &BUSINESS TRANSFORMATIONCONFERENCE 2021

January 19-20, 2021Online

3ᴿᴰ EDITION

Business Excellence, BusinessTransformationInnovation Excellence, ProductivityOperational Excellence, Lean, Six SigmaContinuous Improvement, StrategyCultural Transformation, ChangeManagement, Customer ExperienceLean Enterprise, Capability ExcellenceProcess Optimization & ProcessManagement

Key attendee titles include:

- CEOs, COOs, CTOs, General Directors,Digital Transformation Directors, ChiefInnovation Officers, Chief TechnologyInnovation Officers, Chief AnalyticsOfficers

Directors, Global Heads, Heads, EVPs, SVPs, VPs of:

Process & Operational Excellence field is undergoing a rapid state of change. Nowhowever, high advancements in technology and the "new normal" make the market evenmore unpredictable, creating more opportunities and challenges than there was everbefore.

How to stay competitive on the market in the age of transformation? What are the newways to gain from the industrial revolution? What are the customer's expectations in 2021?

The Process Excellence & Business Transformation Conference 2021 will attempt toanswer all of this with the help of leading professionals and experts from around theworld.

Process & Operational Excellence in

2021

Intrapreneurship in an Organization

Change Management

Power of Coaching

Process Improvement

Revolution vs Evolution

Continuous Improvement

Digital Innovation

Cultural Transformation

Crisis Management

Innovate Now!

Key topics include the latestinnovative trends from thefollowing themes:

Speakers

Luisella Giani

EMEA Head of Industry and Strategy

TransformationOracle, Italy

Laura Nuhaan

Microsoft Enterprise Services Western Europe

Lead for Health, Public Sector & TelcoMicrosoft, Netherlands

Xavier Bronlet

Managing Partner

AccelerationLab Ltd, Switzerland

Heymen Jansen

Group Vice President, Head of Advanced

Process AnalyticsABB, Netherlands

Sonia Aslam

Personal Life Coach

Edge of Reasons, United Kingdom

Tom Petzke

Head of Process Excellence & Continuous

ImprovementAmadeus, Germany

Alice de Casanove

Culture Evolution, Innovation Director

Airbus, United States

Brent Wong

Operations Expert

Former VW, Ford & GE,Germany

Mike Irvine

Director & Managing Consultant

MIC, United Kingdom

Dr. Stefan Schaper

Founder

Schaper-Tech, Germany

Anish Hindocha

Founder

Jigsaw Change Consulting, United Kingdom

Riccardo Ottolenghi

Industry Transformation Director EMEA

Oracle, United Kingdom

Opening Speech from the Conference Chair

KEYNOTE: How Process Mining drives better Performancein Operations

11:00 – 11:45

Day One

Discover how Process Mining technology can give more insightin what to improve in the overall day-to-day process. And how it can be used in interconnecting business activitiesinto an End-to-End Value Chain across the company andmaking the move from Descriptive towards Prescriptive ProcessAnalytics and turning mining of processes into driving theprocesses

10:00 – 10:45

12:00 – 12:45

CASE STUDY: The adaptation of companies topostmodern era

Transformation starts where the organisation really is, how to knowits positioning in the continuum between the modern andpostmodern era? How can an organisation align its culture to the operating context toreduce the organisational debt and improve the global performance? Which are my key learnings in assisting companies in theirtransformations?

Heymen Jansen

Group Vice President, Head of

Advanced Process AnalyticsABB, Netherlands

Xavier Bronlet

09:50 – 10:00

Managing PartnerAccelerationLab Ltd, Switzerland

KEYNOTE: Stop Transforming and start Evolving

Why transformation strategies fail more often than theysucceed Imitation is the sincerest form of flattery, but in business itcan lead to failure Revolution vs Evolution – short-term radical change vsstrategic, consistent, stable & sustainable change"

Brent Wong

Operations Expert

Former VW, Ford & GE,Germany

15:00 – 15:45

16:00 – 16:45

CASE STUDY: Improvement as a Service

Many organisations recognise the need to improve but lack the time,skills and processes to start and sustain change programmes. Othersoften get side-tracked and go in the wrong direction.

The IaaS approach aims to help organisations to overcome theseissues and to accelerate their change / improvement programmes by:

1) using data forensics to improve understanding of their As-Is situation. Especially the views of their customers, staff and executives.2) Providing a service improvement framework which can be leveragedto accelerate change and improve internal change capabilities3) Sharing knowledge & experience to mentor and guide executivesleading the change

16:45

End of Day One

14:00 – 14:45

KEYNOTE: Power of Coaching

What Coaching is? How it can help build an engaging team and why moreexecutives are hiring a coach as it is lonely at the top?

Sonia Aslam

Personal Life Coach

Edge of Reasons, United Kingdom

Mike Irvine

Director & Managing Consultant

MIC, United Kingdom

How the recent pandemic contributed accelerate digitalisation andto moving towards a future where "low-touch" is a plus.How companies are changing standard processes from workingroutines to social behaviors within the workplace in order to both re-establish their businesses and balance safety for their workers.How minimizing contact for customers and clients meansembracing digital. For example, with customers and clientspreferring self-service options, also for sales and marketing. Or howproduct catalogs can woven with smart AI technology, outdoing andreplacing physical booklets and catalogs.

CASE STUDY: The low-touch economy for B2B sector

Luisella Giani

EMEA Head of Industry and

Strategy TransformationOracle, Italy

Introduction Speech from the Conference Chair

Day Two

11:00 – 11:45

CASE STUDY: A healthier society by leveraging data andtechnology

Digital transformation and Key trends Examples in Health Success factors in Digital health How to make it real

Laura Nuhaan

12:00 – 12:45

10:00 – 10:45

09:50 – 10:00

Microsoft Enterprise ServicesWestern Europe Lead for retail

& Consumer Goods & TelcoMicrosoft, Netherlands

KEYNOTE: Change Teams and Culture

Stories on Culture and why it's so difficult to solve Glassdoor ratings and their relevance Role of Leadership within Change functions

Anish Hindocha

Founder

Jigsaw Change Consulting,United Kingdom

Riccardo Ottolenghi

Industry Transformation

Director EMEAOracle, United Kingdom

CASE STUDY: Data = Performance = More Data

How adopting the right framework for managing yourbusiness data will ensure you succeed in your journey toimproving operational supremacy.

16:45

End of the Conference

15:00 – 15:45

16:00 – 16:45

14:00 – 14:45

KEYNOTE: The use of functions for identifying futurecustomer needs and disruptive innovations

What are Functions and Functional thinking? How can Functions help to identify unspoken customer needsFunctions can even help to determine the price the customerwill be willing to payDisruptive innovations with Functions and systematicTrimming

Dr. Stefan Schaper

Founder

Schaper-Tech, Germany

CASE STUDY: How to design, develop and establish a culturalchange based on Lean principles

How we did thisWhat were the challenges & successes

Tom Petzke

Head of Process Excellence &

Continuous ImprovementAmadeus, Germany

CASE STUDY: Intrapreneurship in an organization:

Alice de Casanove

What is the company culture? What is the reality of Intrapreneurship? How to create this innovation/Intrapreneur culture?

Culture Evolution, Innovation DirectorAirbus, United States

Event Frontiers is an established eventorganizer based in Prague, Czech Republic.Our business events and variousinternational B2B conferences consist ofcase studies, workshops, seminars, paneldiscussions and plant tours. We are keen todeliver unique networking experience,industry insights, and advanced training bybringing together professionals, innovators,and market leaders.

About Us

(420) 774 139 800

Jaurisova 515/4Prague, Czech RepublicIČO: 06970559

eventfrontiers.com

Event Frontiers s.r.o

contact@eventfrontiers.com

January 19-20, 2021Online

Process Excellence &Business Transformation

Conference 2021