2016NationalConferenceOklahomaCity,Oklahoma

September2016

Coaching, an Invaluable ESC Resource

CraigKowalskiVicePresident,ConsultingServices

BenefitsResearchonorganizationsthathavetakenadvantageof

coachingfindsthefollowingimpacts:– Strongerleadershipcapabilities– Improvedknowledgeofoneselfandhowtorespondandworkwithothers

– Enhancedknowledgeoftoolsandresourcesavailabletoincreasejobperformance

– Reducedstressandimprovedproductivity

Fromournationalwebsite:Coaching Services

DoesyouraffiliateofferCoachingasaservice?

Whatis coaching?

• ExecutiveCoaching• LifeorPersonalCoaching• Mentoring• LeadershipCoaching

GooglesearchforCoachingcertificationprograms:25.1millionhits

CoachingDefinitionAprocessthatsupportsindividualstomakemoreconsciousdecisionsabouttheirprofessionalandpersonallives.

CoachingforChange,CoachingandPhilanthropyProject(2008)

CoachingDefinition

The InternationalCoachFederation (ICF)-- theleadingglobalcoachingorganizationandprofessionalassociationforcoaches--definescoachingas:

"partneringwithclientsinathought-provokingandcreativeprocessthatinspiresthemtomaximizetheir

personalandprofessionalpotential."

• Source:ICFGlobalCoachingClientStudywascommissionedbytheICFbutconductedindependentlybyPricewaterhouseCoopers.

BenefitsandValue:Studies Datasupportsvalueofcoaching

Thepurposeofcoaching%oforganizationssurveyed(over500organizations)

PerformanceManagement40%

(about20%ofthesetoaddresspoorperformance)

LeadershipDevelopment 23%

TalentandSuccessionPlanning 15%

Engagement 10%

ChangeManagement 10%

Source:2009Study,TAKINGTHETEMPERATUREOFCOACHING.CharteredInstituteofPersonnelandDevelopment,www.cipd.co.uk

BenefitsandValue:Studies

OurCoachingclientsdescribetheirESCCCoach:

• Supportive• Challengedme• Saved• Trusted,relationship• Confidant• Insightful• Heldmeaccountable• Atherapist• Forcedmetothink

• Helpedimprovemyjobperformance

• Focusedonwhat’simportant

• Inspiredme• Helpedputleadershiptrainingtopracticaluse

• Listened,understood• Motivatedme

How doweprovidecoaching?

Satelliteoffices!

Towhom

In2016todate,ESCChashad53coachingengagements:– LeadershipDevelopmentsupport–CEOorSeniorStaffProfessionalDevelopment–Newhireorpositionsupport

Inmostrecentyears,thenonprofitinterestinallkindsofcoachinghasgrown

CoachingEngagements

• ProfessionalDevelopment/LeadershipDevelopmentSupport

• ObjectiveBased• OnBoarding• TrainingSupport

Training• Core:NonprofitEssentials• Core:HowtoBeanEffectiveESCCConsultant• CoachingforChange(fundamentals)• AdvancedCoaching• EXCELCoaching(partofNLIGCprogram)

Tools• StrengthsFindersAssessment• EmotionalandSocialIntelligence• PersonalandProfessionalWheel• SVPOrganizationalAssessmentTool

TheESCCAdvantage

Candrawonsignificantleadershipandmanagementexperienceandcareersuccess!

Watch-outs

• Notone-personconsulting• NotasubstituteforESCConsultingorTrainingservices

• Guardagainstcreatingdependency• Confidentialityissues

CoreCoachingPracticescommoninmostmodels

Theexperienceofhavingsomeone…• Askmewhat’simportanttomenow,whatdoIwantto

accomplish.• AskmequestionsabouthowIcametoidentifythatpriority.• AskmewhatsuccesswouldlooklikeifIaddressedmypriority.• Askmeaboutmypersonalityandstyle,howIliketoworkon

prioritiesinmylife.• AskmewhatrelevantandrealisticactionsImighttaketo

addressmycurrentpriority.• AskmewhatI’mlearningasI’mworkingtoaddressthe

priority.

SummarizingtheDOsandDON’TsofCoaching

Do Don’tDoaskopenendedquestions Don’taskyes/no questionsDoenableyourclienttodetermineoptions andanswers

Don’t assumeyouhavetherightanswer

Doraise issuesthatallowyourclienttoassessoptions

Don’tjudgeyourclient’sanswers

Doactivelylisten Don’timposesolutions

Temptation/Frustration"Youaregoingtobetemptedtojudgeyourselfasacoachbyhowwellyourparticipantsperform.That'samistakeanditleadstoabadplace.Yourparticipants'successesandfailuresaretheirown.Youcannottakecreditfortheirsuccesses,andyoucannottaketheblamefortheirfailures.

Yourjobistoempowerthoseyoucoach;whenyoudoforthemwhattheyshouldbedoingforthemselves,youcreateentitlementanddependencyratherthanempowerment.

Itisincrediblyfrustratingwhenyouseeamazingpossibilitiesforthepeopleyouarecoaching,andyouwantitmoreforthemthantheywantitforthemselves.Don'tgiveintothatfrustration!"

• 2016MatthewKelly,FloydConsulting

CoachingisNOTFixing!

} TheClientisCreative,ResourcefulandWhole} TheClientistheExpertontheirsituation} TheAgendacomesfromtheClient} Focusoncoachee’s strengthsandwaystomaximize

SpecialProvisioninCoachingEngagementContracts

SPECIALNOTEONRESPONSIBILITIESINACOACHINGAGREEMENT

Toensuresuccess,coachingengagementsrequirefullparticipationofbothparties,thecoachandthepersonbeingcoached,referredtoasthe“coachee.”ESCCagreestoprovideaqualifiedcoachwhowillworkdirectlywiththecoacheeandwillcommittherequiredtimeandefforttoprovidethecoachingmeetingsandworkbetweenmeetings.Inturn,thecoacheeagreestofullyparticipateinthisengagementthroughresponsivenesstocontactfromtheCoach,attendanceatscheduledsessionsandactiveinvolvementbetweensessionsasdeterminedinthecoachingengagement.Ifatanytime,thisrelationshipandcommitmentisdeterminedtobelackingorineffective,ESCCwillnotifytheClienttodetermineactionsneeded,withthepossibleresultbeingamutualdecisiontodiscontinuetheengagement.

Legaladvice:ConfidentialityClauseinCoachingEngagements

CoachingNotes.ForServicesthatinvolveone-on-onecoachingwithaClientstaff

member,ESCCinitsdiscretionmaychoosetomakearecordofthosesessions(e.g.,“coachingnotes”)totrackprogresstowardcoachingengagementobjectives.ESCChasnoobligationtocreateCoachingNotesnortomaintainacopyofCoachingNotesforanyperiodoftime.AllCoachingNotesareconsideredESCCconfidentialinformation;ESCChasnoobligationtoshareanydetailsorotheraspectsoftheCoachingNoteswithClient.However,insomeinstances,ESCCinitsdiscretionmaychoosetoprovideClientwithasummaryorotherhighlevelreportingontheprogressofsuchcoachingasitrelatestoProjectobjectives.

TheFuture

§ Continuouslyexpandingandimprovingtraining– CoachingforChange(fundamentals)– AdvancedCoachingSkills– EXCELCoaching– Andseekoutsideresourcesforspecifictrainingneeds

§ Recruitingcoachesoutsidethecurrentrosterofvolunteers§ Continuetoofferqualitycoaching§ Increasingpromotionofcoachingservices

What’snextinCincinnati?

What’snext forESC?ESCUS Challenge:Howtoelevatethisinvaluable

resourcetononprofits?

§ Capitalize oncoreESCstrength(keyadvantage)§ Opportunitytoexplore:–Whatifwecreatedan“ESC”Certification?– Sharedresourcesandtrainings?– AdoptedStandardsofexcellence?

§ Benefits?Increasedimpacttononprofits

Questions???

CraigA.KowalskiVicePresident,ConsultingServices

andConsultantandCoach

ExecutiveServiceCorpsofCincinnati513.791.6230,Ext.13(voice)/513.478.6899(mobile)

ckowalski@esc-cincinnati.org

Ourmission:

Ourdedicatedvolunteersprovideexpertconsultingthatenablescommunityorganizationstoeffectivelyadvancetheirmissions.

} StrengthsBasedLeadership– GreatLeaders,Teams,andWhyPeopleFollow,©2008,TomRathandBarryConchie

} GoodToGreatandtheSocialSectors,AMonographtoAccompanyGoodtoGreat,©2005,JimCollins

} PrimalLeadership– UnleashingThePowerofEmotionalIntelligence,©2013,DanielGoleman,RichardBoyatzis,AnnieMcKee

} TheTruthAboutLeadership,©2010,JamesM.KouzesandBarryPosner

} TheFiveDysfunctionsofaTeam,ALeadershipFable,©2002,PatrickLencioni

CourseReadingList

“PrimalLeadership- LeadingwithEmotionalIntelligence”

• ByDanielGoleman,RichardBoyatzis&AnnieMcGee.• Greatresourceforyouandforyourclientinthenonprofitworld

• BasicpremiseofEIandLeadingwithEI…– Thefocusonrelationship-buildingthroughself-awareness

• Allcompetenciesarelearnableskillsofleadership:– SelfAwareness– SelfManagement– SocialAwareness– RelationshipManagement