PBIS SYSTEM
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Transcript of PBIS SYSTEM
PBIS is a whole school three-tier approach to decreasing disruptive behaviors and increasing
student success and achievement
PBIS is a systems, data & practices required to achieve measurable outcomes
• A Program
• A Curriculum
• A one size fits all approach
• It is NOT what students will do!!!!!!!!!!!
1. Decreased classroom disruptions and office discipline referrals
2. Increased academic achievement and performance
3. Improved school climate, culture and safety
4. 1 system that will resolve multiple issues, i.e., reduce ODR’s, detention, suspensions
5. Increased attendance rates
6. Increased graduation rates
7. Increased teacher retention
• Views students misbehavior as inherent to the child
• Seeks to diagnose the internal flaws (intellectual, neurological, psychological, emotional, moral)
• Is reactive – waits until the behavior is displayed
• Attempts to squash inappropriate behaviors
• Relies on specialist and alternative settings
• Often results in rigid punitive environments
• Objective: Control
• Believes that all behaviors occur within an environmental context
• Begins all investigations by examining the scope of the problem (school-wide, group, individual) – this requires data
• Is proactive – intentionally structures for success
• Systematically teaches and acknowledges appropriate behaviors
• Builds capacity for all staff to address both positive and negative student behavior
• Intentionally seeks to build positive, flexible environments based on data
• Objective: Self-management
”If a child doesn’t know how to read, we teach.”
“If a child doesn’t know how to swim, we teach.”
“If a child doesn’t know how to multiply, we teach.”
“If a child doesn’t know how to drive, we teach.”
“If a child doesn’t know how to behave,
we… …teach? …punish?”
“Why can’t we finish the last sentence as automatically as we do the others?”
(Herner, 1998)
For every year that a behavior has been in place, you should plan to spend at least one month of consistent and appropriate intervention for you to see a change in the behavior.- This is a rule of
thumb.
1) Work or Tasks
2) Attention from Adults or Peers
3) Pain (emotional or physical)
4) Sensory overload (too much coming in)
Teach the behavior
Imprint the behavior by modeling
Practice the behavior with them
Praise it when we see it
10 x 180 days = 1800 referral/year
1800 x 20 min = 36000 minutes
36000 min =
100 days of admin time lost/year
100 days of teacher time lost/year
100 days of student instructions lost/year
Behaviors are prerequisites for academics
Procedures and routines create structure
Repetition is key to learning new skills:
• For a child to learn something new, it needs to be repeated on average of 8 times
• For a child to unlearn an old behavior and replace with a new behavior, the new behavior must be repeated on average 28 times (Harry Wong – ‘How to be an Effective Teacher,’ 1991)
• Expectation System
• Reinforcement System
• Exploration & Adoption
• Ownership System
• Teaching System• Accountability
System• Data Analysis
System• Maintenance
System• Assessment
System
• Data
• PBIS Team
• Lesson Plans for teaching Expectations
• Defined behaviors (minor and major)
• A Flow process
• Refinement of system
• Evaluation
• Fidelity
We can no longer assume:
• Students know the expectations/rules and appropriate ways to behave
• Students will learn appropriate behaviors quickly and effectively without consistent practice and modeling
We must assume:
• Students will require different curricula, instructional modalities, etc… to learn appropriate behavior
• We need to teach expectations/skills and appropriate behaviors as effectively as we teach academic skills
PBIS Depends on
CONSISTENCY
in
Expectations
Training
Involvement
Interpretation
Implementation
Accountability
BY
Teachers Families
BY
1. Decide what is important for students to know (behavioral &
academic expectations)
2. Teach what is important for students to know (high quality
instruction)
3. Acknowledge students for demonstrating skills (positive
reinforcement)
4. Keep track of how students are doing ( data, data, data
systems)
5. Make ADULT & SYSTEMS changes according to the results
(interventions - give kids what they need)
• Clearly define expected behaviors (Rules/Skills)
o All Settings
o Classrooms
• Procedures for teaching & practicing expected behaviors
• Procedures for encouraging expected behaviors
• Procedures for discouraging problem behaviors
• Procedures for data-based decision making
• Family Awareness and Involvement
Approximately 80% of students respond to this level
• Efficient and effective way to identify at-risk students
o Screeno Data decision ruleso Teacher referral
• Informal assessment process to match intervention to student need
o Small group Social Skill Instruction
o Self-managemento Academic Support
• Part of a continuum – Must link to universal school-wide PBIS system!
Students who do not respond to the Tier 1 supports, 10-15% of students.
• When small group is not sufficient
• When problem remains intense and chronic
• Driven by Functional Behavioral Assessment
• Connections to Mental Health and Community Agencies
• Part of a continuum – Must link to universal school-wide PBIS system!
Students who do not respond to the Tier 1 or Tier 2 supports, 5-7% of students.
1. Define, teach and acknowledge positive behaviors.
2. On-going collection and use of data for decision-making regarding implementation of systems that support effective practices.
3. Continuum of universal supports, targeted interventions, and individualized supports.
4. Implement evidenced-based behavioral practices with fidelity and accountability
5. Arrange the environment to prevent the development and occurrence of problem behavior (this means changing OUR behaviors)
6. Screen universally and monitor student performance and progress continually.
Data driven building decision-making
Clear expectations that are universally known
Focuses on positive interaction and acknowledges appropriate behavior.
Proactive rather than reactive
Supports a positive learning environment
Delivers results
Gives teachers the skills to manage behaviors
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
― Haim G. Ginott, Teacher and Child: A Book for Parents and Teachers
So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.
-Christopher Reeve
Principal
General Education Teacher
Special Education Teacher
Classified Staff
Related Services
School Psychologist or counselor
Parent
Student
• Build buy-in, ownership, and communication with all stakeholders
• Assess school climate, fidelity, and student progress
• Create, teach, and reinforce expectations• Develop an accountability and data-
analysis system• Plan for initial roll-out and sustainability
Documentation is essential for a system to be sustainable. The following team documents should be used regularly and maintained digitally as well
as via hard copy in a team binder and Google Drive
• Team Charter: Record of team members, visions/goals, decision making process, norms, and meeting times from the entire school calendar.
• Team Roles & Responsibilities: Reminder of team roles and defined responsibilities at each meeting
• Team Agenda: Details the purpose of each meeting and the items needed to be discussed
• Team Minutes: Written record of meeting decisions including person responsible and timeline.
• Action Plan: A table of team goals along with space to record strategy, target date, resources needed and person responsible for taking action on the goal
Assign Roles & Responsibilities
Team Charter
Review Agenda’s
Review Action Plans
If team members do not take roles and
responsibilities seriously, then they will
end up doing what they have always
done – that is, work as a committee.
- Carol Scearce (School Teams Expert)
Systems change takes time, planning, and determination. This parody video illustrates this point by looking at resisting change from using a
scroll to using a textbook.
Change can come About Two WaysTop Down: An administrator or small group shouts change from the top down
Bottom Up: A diverse team of stakeholders seeks input from and provides feedback to staff, students, and parents
Which method takes longer?
Which leads to high fidelity of implementation, long-term sustainability, and student outcomes?
Vision: Spend time discussing your vision so that everyone in your school can move forward in the same direction.
Phoenix Zoo: A world class zoo for a world class city
Starbucks: Inspire the human spirit – one person, one cup, and one neighborhood at a time
PBIS: Support all students to succeed socially and academically every day
PBIS will encourage a positive, safe, and academically comprehensive climate that will
help all students to SOAR…being safe, respectful and responsible.
Spend time sharing your Vision in multiple ways such as Face-to-Face, Print Media, and Social Media:
• Faculty Meetings
• PLC
• Posters and Banners
• Newsletter, website, Assembly
Spend time asking and listening to questions and concerns. Then be sure to tell and show people that you heard them and considered their views:
• Climate survey
• Office Discipline Referral data
• Post information in multiple formats
People don’t believe what you tell them.
They rarely believe what you show them.
They often believe what their friends tell them.
They always believe what they tell themselves.
Leaders give people stories they can tell themselves; stories about the future and about
change.
-Seth Godin
Before staff and students can buy-in to a new system, they need to know a little bit about the system and what’s in it for them. This is a never ending campaign! There will always be new staff or students to inform and people that want to cling to old ideas or paradigms.
1. What is PBIS?PBIS is a Systems, Data and Practices that make school a more effective learning environment:- PBIS is a system and not a program
- PBIS is a school-wide, evidence-based and used nationwide
- PBIS catches students displaying proper behavior and provides consistent consequences for disruptive behaviors
- PBIS teaches and supports students so they can be socially and behaviorally successful
- PBIS makes schools more predictable, consistent, positive, and safe for all staff and students
2. What are PBIS Outcomes?
- Decrease disruptive classroom behaviors and office referrals
- Increase time for academics and academic achievement
- Improve school climate and safety
3. Why is PBIS needed here?
- Share your quantitative data:
Office discipline referrals
Academic achievement scores
Attendance rate
Drop-out rates
Failure rate
Etc.…
Face to FaceMeetings and assemblies
Print & Digital MediaPosters, newsletters, flyers and handouts
Email, video and slideshows
School website
Social MediaFacebook, Twitter, You Tube, Blogs
Create a PBIS vision statement
How will you share information about PBIS?
What forms of media will you use?
What will you put on your school website?
Select 3-4 School-wide expectationsChoosing school-wide expectations should involve as many staff, students, and parents as possible. Expectations should reflect the needs (based on data), and culture that you want to create at your school. The more ownership and buy-in achieved at his stage, the easier it will be to implement these new expectations when you roll out your complete PBIS system
Identify LocationsSelect 3-5 locations around school. Data should also drive the identification of location.
Bus Expectations will be given to you to add to your school locations
• Identify Skills for Each Expectation & Location• Skills must be stated positively – tells students what
Once your team selects some Expectations & locations, share with all staff and students to get buy-in and ownership
Skills must be stated positively – tell students what you want them to do
Skills are what the student needs to have to demonstrate the expectations
Skills must be concrete examples of expectations
Skills must be specific and observable
Repetition of skills is OK
Identify locations
Create expectations
Share out to staff and students
Create skills for Matrix
Identify the quantity of Matrices needed
Determine printing method for Matrix
We teach reading, writing, math and sports skills.
What not teach social behavior skills?
Behavior is a skill just like reading, writing, math or driving a car. Thus, behavior must be learned and is acquired through practice.
Behaviors are prerequisites for academics
Procedures and routines create structure
Repetition is key to learning new skills:• For a child to learn something new, it needs to be
repeated on average of 8 times
• For a child to unlearn an old behavior and replace with a new behavior, the new behavior must be repeated on average 28 times (Harry Wong)
We can no longer assume:• Students know the expectations/rules and
appropriate ways to behave
• Students will learn appropriate behaviors quickly and effectively without consistent practice and modeling
Teaching social behaviors skills should follow the same effective strategies we use to teaching academic skills. We need to identify the objective, create a set or hook, and systematically take our students through the “I do, We do, You do” process. Then we need to evaluate if learners met our objective for the lesson.
Identify the desired behavior and describe it in observable, measurable terms.
List a rationale for teaching the behavior (Why is it important?)
Identify examples and non-examples of the desired behavior (what would the behavior look/sound like? What would the behavior not look/sound like?)
Practice/Role play activities
Provide opportunities for practice
Create a lesson plan for each expectation in each location. If your expectations are Safe, Respectful, and Responsible:
Safe in the classroom, Respectful in the classroom, Responsible in the classroom
Safe in the bathroom, Respectful in the bathroom, etc…
Teach the lesson in the location
Teach bathroom expectations in bathroom
Teach cafeteria expectations in cafeteria, etc…
Display Expectation Matrix across all settings
Lesson Plans for staff and students
Schedule trainings for staff and studentsNew staff and new student training as needed
https://www.youtube.com/watch?v=HO-M_QpiG5o&nohtml5=False
Elementary
Who: Who will teach the lessons? Leadership team, administrators, teachers or students?
What: What will be taught? All expectations for all locations at once, all expectations for one location at a time? All expectations and reinforcement and accountability systems at one time, daily lessons, or first day of each week?
When will training occur? During special events, a selected class period every day in opening week, a selected period each week for opening month, or each week the school can focus on a different expectation or location?
Staff must be trained prior to students first day.
Students should be taught the beginning of each year (Roll-out)
Where: Where will training occur? In an assembly, homeroom, in each location or online?
How: How will training occur? A live event, lecture, slideshow, video or trivia game format?
We cannot teach academic skills or any new skills only one time and expect students or adults to be 100% competent. There are natural phases of learning from acquisition to fluency to maintenance to generalization. It takes time and repetition to learn any skill.
Determine lesson plan design
Create Lesson Plans
Create a timeline of lesson plan completion
Create schedule for teaching staff
Create schedule for teaching students
Create a plan for teaching new staff and students
Create a plan for
re-teaching
What typically happens when students demonstrate correct academic behavior?
What typically happens when student demonstrate correct social behaviors?
What happens when students demonstrate incorrect academic behavior?
Do we send them to the office each time? No.
We provide corrective feedback, we re-teach and provide opportunities to practice. Why? So students learn the correct skill and can demonstrate it in the future.
What happens when students demonstrate incorrect social behaviors?
Typically students are reprimanded, given a consequence (punishment) and some type of exclusionary practices is used (detention, office discipline referral, suspension).
There is a disconnect between how we address academic vs. social behaviors in schools.
We want to teach social behavioral skills as we do academic skills. When correct/appropriate behaviors occur, we should recognize and reinforce the behaviors, just like we do with academic skills.
A saying to keep in mind is, “We get more of what we attend to”:
If we attend to disruptive behaviors,
We will get more disruptive behaviors.
If we attend to positive behaviors,
We will get more positive behaviors.
Reward people if you want (or not),
But Reinforce positive behaviors frequently!
There are four common myths about reinforcing students for positive behaviors that you are likely to hear:
1. Reinforcing students spoils them
2. Reinforcing students is bribery
3. Reinforcing students reduces intrinsic motivation
4. Reinforcement costs too much time and money
We regularly reinforce academic behaviors. Is it spoiling students when we give them an A+ they have earned? No, we simply call it feedback.
This use of reinforcement is feedback – it’s OK to let students know when they are behaving correctly; it actually increases the chances of them doing it again!
Reinforcements are only bribery if used haphazardly to coerce students. Coercion, like punishment, is not effective in the long run.
A reinforcement system is not coercion; it is planned acknowledgement of specific desired behaviors.
Research evidence continually shows the opposite. Reinforcement maintains intrinsic motivation for those that have it, and increases intrinsic motivation for those that don’t.
Students who are already intrinsically motivated to behave do not stop when reinforcement is introduced into their environment. But reinforcement will help those who are not intrinsically motivated.
Too much time? How much time is currently spent dealing with inappropriate behavior and classroom disruptions? If we refocus our attention on appropriate behaviors we will have more of those behaviors and less of the inappropriate ones.
Too much money? There are hundreds of inexpensive ways to reward and reinforce students for appropriate behavior and many are free
It is NEVER a prize/reward that ‘makes typical students behave’.
It is ALWAYS the interaction and acknowledgement from the adult that reinforces
and maintains positive social behaviors!
Many schools use a ticket system
Tied into school expectations
Specific feedback on student’s behavior
Provides visible acknowledge of appropriate behavior for student
Helps to remind staff to provide acknowledgements
Reinforcement When What
Frequent/Daily When student is observed
demonstrating the 3 B’s – Be Safe/Be responsible/Be Respectful
Circle expectation write student & staff names & date
Student gives ticket to teacher before/after class to redeem prize
Ticket then placed in PBIS box in office before 7:00 am each Friday
Tickets are carried by all
staff Staff to hand out
minimum of 10 Tickets a day
Prize is an item from teacher
Intermediate/Weekly Principal draws 4 students & 2 teacher names from PBIS Box each Friday
Names are announced in morning announcements
Students pick up prizes & certificate from office at end of day on Friday
PBIS Certificate to take home
Student choice from prize box
Long Term: Monthly Quarterly Yearly
Principal draws a name quarterly and at semester
End of year award given to 3 students in front of school (representing each program)
VISA (Very Important Student /Staff Access) pass
Lunch Gift cards
Staff:
Staff recognized at weekly, monthly, quarterly & yearly drawings
Lunch @ weekly drawing Additional ½ hour
planning time Gift cards Chocolate
Create your tickets
Complete the Reinforcement Matrix
Determine whether you will be implementing the Reinforcement Menu
An accountability system creates consistency, provides a clear distinction between office managed and classroom managed behaviors, provides definitions for behaviors and identifies predictable discipline procedures and consequences.
Do all staff agree on how behaviors are currently handled?
Is there consistency in everyone’s choices?
Are clear definitions of what should be handled by staff and what should go to the office needed?
What one teacher may consider disrespectful, may not be disrespectful
to another teacher. For that reason, problem behaviors must be
operationally defined.
Minor behaviors will be defined with examples. Minor behaviors are TEACHER managed behaviors
Major behaviors will be defined with examples. Major behaviors are OFFICE Managed behaviors.
Clear set of definitions for all categories on the office discipline referral form exists and is in line with the SWIS/District definitions
Definitions will include examples of the defined behavior
Once behaviors are defined, all faculty, staff, administration, students and families will need to be trained/taught the definitions
All problem behaviors are covered and none of the definitions overlap
Consistent definitions make data collection much more accurate and reliable
The addition of minor problem behaviors assists in the summary of minor infractions
A clear distinction must exist between problem behaviors that are staff-managed (minor) versus problem behaviors that are office-managed or
crisis (major)
Defined• Discipline incidents that must be handled by the
administration. These may include but are not limited to: physical fights, property damage, drugs, weapons, tobacco, etc.
Purpose• Once problem behaviors are operationally defined, it is
essential that the team distinguish the major discipline incidents from the minor to determine the appropriate consequence
Defined• Discipline incidents that can be handled by the classroom
teacher and do not warrant a discipline referral to the office*.
These may include but are not limited to: tardiness to class, lack of classroom material, incomplete classroom assignments, gum chewing, disrespect, inappropriate language, etc.
Purpose• To determine appropriate consequence and where the
consequence should be delivered
* These incidences are still tracked but interventions are the focus
Be sure to answer the following 5 questions on each referral form:
Who, Why, What, When & Where?
Clarity on the referral form takes the guess work out of the data entry person’s job
Data will be more reliable and accurate as judgement calls are minimized
Student’s Name
Date
Time of Incident
Student’s Teacher (optional)
Student’s Grade Level
Referring Staff
Location of Incident
Problem Behavior
Possible Motivation
Others Involved
Administrative Decision
Other Comments
No more than 3 extra info.
Collect data that is necessary to identify effective ways of changing inappropriate classroom behavior (minor) before it results in an office discipline referral (major)
The Minor Tracking form is not intended to catch students being ‘bad’. The function of the form is to track INTERVENTIONS.
Classroom behaviors take up considerable amounts of teacher time that could be better spent on instruction
Forms assist in identifying the pattern of behavior and determining interventions that will be most effective for the student(s)
Use to document and track what interventions are working – NOT to catch a student having a behavior.
3 MIR’s can lead to ODR
ODR’s from MIR’s are still a MINOR behavior
When does a recurring behavior become an ODR?• Same behavior (3 minors = 1 ODR)
• From one particular teacher
• Suggested time frame ( 3 minors in ________)
Used as a tool to identify patterns of behavior• When are the behaviors occurring? (math, transition)
• What are the recurring behaviors?
• What are the classroom interventions that have been used? Are these interventions working or does something else need to be utilized?
• Why is the behavior occurring? (motivation, example: Johnny rips up his math sheet and is given time out and gets out of his work. He always gets to avoid doing his math work)
ODR FormsMust Include:
Student Name
Date of Incident
Time of Incident
Location of Incident
Referring Staff’s name
Problem Behavior
Possible Motivation
Others Involved
Administrative decision
Consequence
• Evaluate current discipline process and procedures
• Is the discipline referral process meaningful and effective?
• Identify whether teachers are following the current plan for completing referrals
• Interview teachers on their perceptions regarding the school’s responsiveness to problem behavior
The next step in establishing a data-based decision-making system is to insure that a school has a predictable and coherent Discipline Referral Process.
This process must be defined, taught, and agreed upon with all staff, and must include definitions for:
― major discipline incidents
― minor discipline incidents
― a continuum of discipline procedures
Contains definitions of: major discipline incidents, minor discipline incidents, a continuum of discipline procedures
Can be summarized in a narrative or graphic form
Is presented to all staff for approval
Is trained to all staff
Most schools have emergency plans in case of fire or an important danger on campus that requires a lock down of the campus. These plans are taught to staff and students annually and practiced to ensure that the plan can be implemented correctly. Even though a fire or a lock down is not a regular occurrence in most schools, most staff can explain the multi-step procedures involved in a fire drill or lock down with consistency an precision
Why don’t we give this same attention to behavior problems that disrupt the learning of others? Classroom disruptions are a fairly frequent problem at many schools, sometimes occurring multiple times in the same day! Yet, when asked, most staff cannot recite the list of minor vs. major problems or list the school-wide intervention procedures required when a minor behavior problem occurs.
There are three components of the Accountability System that need to be taught and practiced:
Definitions and examples of minor and major behaviors (staff & students)
Behavior Flow Chart (staff & students)
ODR & MIR forms and procedures (staff)
Case Studies to reinforce flowchart process
Lesson Plans
Schedule training for staff and students
Identify Behaviors
Define Minor and Major Behaviors
Create Minor Tracking Forms
Create Office Discipline Referral Forms
Create Flow Chart
Create a plan for teaching staff and students
PRACTICES
Supporting
Staff Behavior
Supporting
Decision
Making
Supporting
Student Behavior
OUTCOMES
Social Competence &
Academic Achievement
There are a number of reasons to share school data regularly
Staff will know which behavior interventions are working and which are not
Staff will feel that collecting data is valuable and worthwhile
Staff will continue (or start) to implement the PBIS system with fidelity
You can dream, create, design, and build the most wonderful place in
the world, but it requires people to make the dream a reality.
-Walt Disney
Share your PBIS Vision
Announce that you will build a positive school culture with your 3-5 school-wide expectations
Explain that expected behaviors will be acknowledged
Explain that problem behaviors will be corrected
Best to do prior to school beginning
Remind school staff:What is PBIS? (show video or PowerPoint)
Why is PBIS needed here?Share current ODR data
Share Climate Survey data
• What are the outcomes of PBIS?• Changing adult behavior
• Reduce behavior problems
• Increase academic achievement
• Improve School safety and climate
Present all the elements of the Tier 1 PBIS System
Expectation Matrix
Teaching Lesson Plans
Reinforcement Matrix
Behavior Flowchart
ODR Forms and procedures
MIR forms and procedures
Intervention strategies
Provide staff with PBIS HandbookExpectation Matrix
Lesson Plans
Reinforcement Matrix
Tickets
Behavior Flowchart
ODR from
MIR forms
Additional materials as needed
Ensure that staff can demonstrate using each of the practices correctly
Share your plans for your student, parent and community roll out
Teach kick-off responsibilities
PBIS Binder for staff and students
What will be included in binder?
Time frame for binder completion
The temptation to form premature theories upon insufficient data is the bane of our profession.
-Sherlock Holmes
Data Audit Tool (Quantitative)A summative evaluation tool that preserves four metrics:
Academic Data – state test scores
Behavior/Discipline Data – ODR, OSS, expulsion, graduation, and drop-out rates
Ethnic Disproportionality Data – total population, general ed., special ed., seclusion, and restraint
Special Education data – referral and identification rates
If PBIS is implemented with fidelity, you will see an increase in academic achievement scores, a decrease in office discipline referrals, suspensions and expulsions, as well as a decrease in special education referrals and eligibility. This translates into a smart return on investment for professional development training.
Climate Surveys: Climate surveys are valuable for assessing the change in people’s perceptions about your school’s ambiance and safety.
Does your school campus evoke a safe feeling or a stressful one;
A place where staff and students enjoy coming everyday;
Do the people feel that the rules are fair and consistently enforced?
By measuring these perceptions we can see if they change for the better through PBIS implementation – they should!
Testimonial DataTestimonials are important when you are building staff ownership and buy-in. If you skip the ownership building process, research shows that you are less likely to achieve fidelity and less likely to see outcomes.
“I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized. If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.”
― Haim G. Ginott, Teacher and Child: A Book for Parents and Teachers