Centre Name: Key Innovations Ltd

Our policies for ILM developed programmes

TableofContents

1. INTRODUCTION....................................................................................................................3

2. ABOUTKEYINNOVATIONSLTD......................................................................................4

3. ILMQUALIFICATIONS.........................................................................................................5

4. ILMRECOGNITIONOFBESPOKEPROGRAMMES.......................................................6

5. MEMBERSHIPOFTHEINSTITUTEOFLEADERSHIPANDMANAGEMENT.........6

6. USEFULCONTACTS..............................................................................................................6

7. COMPLAINTSPOLICY..........................................................................................................6

8. CONFLICTSOFINTERESTGUIDANCE............................................................................8

9. DATAPROTECTIONPRIVACY..........................................................................................9

10. EQUALITYANDDIVERSITYPOLICY...............................................................................9

11. HEALTHANDSAFETYPOLICY.........................................................................................9

12. MALPRACTICE&MALADMINSTRATIONPOLICY......................................................9

13. REVIEW................................................................................................................................10

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1. Introduction Forfieldssuchasourswherethereisnorecognizedacademicdegree,certificationistheonlyauthoritative,independentmeasureavailablebywhichtodetermineaperson’sexperience,skillandknowledgeasdefinedbyourpeers.OurcoursesaretheonlyonesinEuropethatleadtospecialisationcertificatesinPlanningandManagingEuropeanFundedProjectsissuedbyoneofthelargestworld-widevocationalawardbodies,CityandGuilds/ILM.EuropeanprojectsandECgrantapplicationswillbemoresuccessfulbycertifiedgrantdevelopersandprojectmanagersratherthanunqualifiedoneswhomaywastetimeandmoneyproducingunrealisticprogramsthatdonotmeetexpectedgoals..Therefore,KeyinnovationsLtdworkedthoroughlyonthecertificationandithasbeenapprovedbytheILM,partofCityandGuildsgroup,oneofthelargestinternationalvocationaleducationawardingbodies,asanILMRecognisedProvider.ThisrecognitionistheresultofthehighqualityofcoursesthattheorganisationoffersthroughtheFET™(FundingExpertTransformationFormula)frameworkandofferstheopportunitytoallourtrainingparticipantstogetawardedaspecialisationcertificateissuedbytheILM,partofCity&GuildsGroup.

Suchaspecialisationcertificateforyouorthestaffofyourorganisationisofparamountimportancesinceitenhancesyourtechnicalcapacity.Asareminder,accordingtothenewECrules,grantsnow(foryears2014-2020)shouldbeawardedonlytoorganisationsthathavethedocumentedtechnicalcapacity(e.g.formalexperience,knowledge,resources)forimplementingsuccessfullysuchprogrammes.ThiscertificationwillbeapowerfultoolforenhancingyourtechnicalcapacityasanorganisationtogetinvolvedinEUprojects.Getfasttrackworld-widerecognitionforyourachievementsonimprovingyourprofessionalskillswithprofessionalmembershipandcertification.Furthermore,allourprogramme/courseparticipantsregisteredwithILMautomaticallyreceivetheirENRnumberandcanapplytoILMbecomestudyingmembersofInstituteofLeadershipandManagementforaperiodofminimum12monthsfromregistration.Studyingmembershipoffersaterrificrangeofbenefitssuchas:

• Accesstoarangeofexpertresourcestohelpwithyourprofessionaldevelopmentincludingjournals,guides,casestudies,videos,articlesandevents

• Networkwithlike-mindedprofessionalsatoureventsandlearnfromindustrypractitionersandexperts

• KeepinformedofthelatestthoughtleadershipandtrendsaffectingleadershippracticethroughtheEdgejournalandourcuttingedgeresearch

• Accesscareersguidanceandplanyourfuturegoals

Studyingmembersareencouragedtoconverttotheappropriatemembershipgradeduringthattimeperiod.Forfulldetailsofthewiderangeofmembershipbenefitsandfordetailsofhowtoconverttotheappropriatemembershipgrade,pleasevisitthemembershipsectionoftheInstituteofleadershipandManagementwebsite.Assoonasyoudecidetojoin,pleaseaskustoprovideyoutheENRnumber.

CertificatesbyILMpartofCityandGuildsGroup

ThefollowingdevelopedprogrammesareendorsedbyILMleadtotheawardofacertificateissuedbyILMbycompletingsuccessfullyourrespectivetraining:

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• [D52E-06] ELITEExecutiveprogrammeinProjectPlanningofEuropeanFundedProjectsandwritingrelatedwinningapplicationformsandproposals

• [D52E-01]ELITEExecutiveprogrammeinDisseminationandExploitationofEuropeanFundedProjects

• [D52E-03]ELITEExecutiveprogrammeinManagementofFinancialaspectsofEuropeanFundedProjectsandExternalAuditing

• [D52E-02]ELITEExecutiveprogrammeinPlanningandManagementofEuropeanFundedProjects

2. About Key Innovations Ltd OurmissionistotransformindividualsandorganisationsthatareactiveinexploitingEUfundsinbetterprofessionalsasfundingexperts.OurvisionistogetestablishedasthemostsuccessfulcoachinsupportingorganisationsaroundtheglobetoexploiteffectivelyEuropeangrantsincludingthemostchallengingonessuchastheHorizon2020ResearchandInnovationProgrammethatisoneofthemostattractivebutatthesametimeoneofthemostcompetitivefundingprogrammesinthewholeworld.

DirectorandFounder

NikolaosFloratosafterhisundergraduateandpostgraduatestudiesasengineerinLondon,UK,(atCityUniversityandImperialCollege/UniversityofLondon)hasbeenworkingforanumberofconsultancyandInformationTechnologycompaniesasconsultantandprojectmanageracrossEurope.HecompletedalsoanMBA(MasterinBusinessAdministration)attheNationalTechnicalUniversityofAthensandAthensUniversityofEconomicandEngineerandthelast19yearsheisinvolvedinplanning,managingandevaluatinglargeandsmallprojectsintheareaofresearch,education,ICT(InformationCommunicationTechnologies),socialinclusion,entrepreneurship,standardizationandconsumerissues.

• Asaconsultant,personaltrainerandcoach,hehassupportedhundredsofindividualsandorganisationsmainlyfromEuropebutalsofromallovertheworldonmanagingstatefunding(e.g.fromEuropeanCommission,NationalFunds,etc)andreceivesupportfordeployingtheirbusinessideaormission

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• Hehasprovedthatanyonecanbecomeagreatproposaldeveloperorprojectmanagerofeuropeanfundedprojectsthroughproperguidance,trainingandcoaching.

• HeisanexpertonbehalfoftheEuropeanCommissiononevaluatingandreviewingresearchandinnovationprojectsandproposalssince2003andhasframeworkedwhatworksandwhatdoesn'tworksuccessfullyineuropeanfundingprogrammes.

• HecurrentlyresearchesthroughaPhDonhoweLearningcoursescanincreasestudents'engagementandmotivation.

• HeisthefounderofFundingExpertAcademyandthecreatoroftheFundingExpertTransformationProcess™systemthatcantransformanyonetoagreatproposaldeveloperandprojectmanagerofeuropeanfundedprojects.

• Heisinterestedininvestinginhighlyinnovativestart-upsandSMEsandheismemberoftheEuropeanBusinessAngelNetworkandoftheILMpartofCityandGuildsGroup.

• Hehashelpedresearchorganisationsaswellasinternationalones(includingtheCouncilofEuropeanDevelopmentBank)tobuildaudit-prooffinancialmanagementsystemsfortheirprogrammes.

• Heistheauthoroftheebook"WhoarethechampionsinH2020andwhatyoucanlearnfromthem"

• HehasbeengloballyrecognisedasoneofthemostinfluentialandinspiringspeakersandtrainersonHorizon2020ResearchandInnovationprogrammeaswellasinotherprogrammeswithhundredsofspeechesandtrainingsinmorethan30countriesincludingoverseas(e.g.EU,US,Canada,China,SouthAmerica,SouthAfrica)andmorethan70linkedrecommendations.

Partners

KeyInnovationsLtdcooperateswithanextensive,europeanandmultidisciplinarynetworkofprofoundexpertsandconsultancycompaniesthatallowsustoofferindividualised,clientcentredservicesespeciallytoEuropeangrantactorsaccordingtotheirtopicofinterest.Wehavebeencollaboratingverycloselyformanyyearswithallourpartnerssothattoensurethehighestqualityofsupportwiththebestvalueformoney.

3. ILM Qualifications ILMistheUK’sleadingproviderofleadership,managementandcoachingqualifications,andaCity&GuildsGroupBusiness.ILMoffersaspecialistsuiteofqualificationsrangingfromLevel2toLevelontheUKFramework(RQF),whichareawardedbyTheCityandGuildsofLondonInstitute.ILMalsospecialisesinassessment,learningcontent,andtheaccreditationofhighqualitytraininginthefieldsofleadership,managementandcoaching.

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TheoverallphilosophyofILMprogrammesisoneofpersonalandprofessionaldevelopmentfortheindividuallearner,bringinggreatermotivation,companyloyaltyandeffectivenesstotheworkplaceandleadingtogreaterbusinessresults.

ForfurtherinformationonyourqualificationandILMpleasevisittheILMwebsite:www.i-l-m.com

4. ILM Recognition of bespoke programmes ILMalsoendorseorganisations’ownbespokeprogrammesthatmeetILMqualityrequirements.Theseareoftenquitespecialistcourses,designedtomeettheneedsofaspecificgroupoflearners.TheprogrammesreceiveCertificatestoreflecttheleveloflearningandassessmentontheprogramme.

5. Membership of the Institute of Leadership and Management

DuringyourstudieswithILMyoucanenjoystudyingmembershipoftheInstituteofLeadershipandManagementandaccesstotheon-lineresourcesforlearnersintheLearningZone.UponcompletionofyourqualificationyoucanchoosetojointheInstituteandhavepost-nominalletterstoenhanceyourCV,aswellasavailingyourselfofmanyothermemberbenefits.

ForILMlearnermembershipactivationpleasevisittheTILMwebsitewithyouILMlearnerenrolmentnumber(ENR)availablefromyourtutor:www.institutelm.com

6. Useful Contacts CentreManager: Mr.NikolaosFLORATOS,Email:info@keyinnovations.co.uk

7. Complaints Policy Stageone

Ifyouhaveacomplaintinrelationtoourtrainingandcoachingservicesoroffer,thenpleaseraiseyourconcernbyemailinginfo@keyinnovations.co.ukandputtingcomplaintinthetitleofyouremail.Pleaseprovideuswithasmuchinformationaspossibleforexample:•Whatisyourcomplaintabout?•Doesthisrelatetoaspecifictrainingprogramme?•Thedatesoftheincidentorkeydates•Whatactionyoumayhavetakentodate•Whatyouwouldlikeustodotoensurethisisresolved.

AmemberoftheAdmin/SupportServiceteamwillbeallocatedtoensureyourenquiryislookedintoandinvestigatedandacomplaintservicerequestnumberwillbeprovided.Wewillprovideregularupdatesandensureyourcomplaintisresolvedasamatterofurgency.Ifyourcomplaintwasduetoanerrorfromourside,wewillensuretherelevantchangesareputinplacesothisdoesnotre-occur.Pleasenote-weregularlyreviewourcomplaintsandensuretherearenocontinualtrends.Wewillrespondtoyourcomplaintwithin24hoursandaimtoresolvewithin8workingdays.Ifweareunabletoresolveyourcomplaint,wewillinformyouattheearliestopportunityandensureyouareupdatedonaregularbasis.Ifyouwouldlikeanupdateonyour

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complaint,youcancontacttheCenterManager,Mr.NikolaosFloratosatinf@keyinnovations.co.uk

Stagetwo

IfafterexhaustingtheKeyInnovationsLtdcomplaintspolicyandyoustillfeeltheproblemneedstobeescalated;thenpleaseraiseyourconcernbyemailingcustomer@i-l-m.comandputtingcomplaintinthetitleofyouremail.PleaseprovidetoILMwithasmuchinformationaspossibleforexample:

• �Whatisyourcomplaintabout?

• �DoesthisrelatetoKeyInnovationsLtdasanILMCentre/Provider?

• �Thedatesoftheincidentorkeydates

• �Whatactionyoumayhavetakentodate

• �WhatyouwouldlikeILMtodotoensurethisisresolved

AmemberoftheCustomerServiceteamfromILMwillbeallocatedtoensureyourenquiryislookedintoandinvestigatedandacomplaintservicerequestnumberwillbeprovided.

ILMwillprovideregularupdatesandensureyourcomplaintisresolvedasamatterofurgency.ILMmayneedtocontactKeyInnovationsLtdandmakethemawareofyourcomplaintandthiswillallowILMtocompleteanimpartialinvestigation.ILMwillinformyoubeforehandifthisisthecase.ILMwillrespondtoyourcomplaintwithin24hoursandaimtoresolvewithin8workingdays.Iftheyareunabletoresolveyourcomplaint,theywillinformyouattheearliestopportunityandensureyouareupdatedonaregularbasis.

Pleasebeaware–ILMandKeyInnovationsmaybelimitedtowhattheycantellyouduetocontractualorconfidentialityissues.

Stage3

Ifyouarenotsatisfiedwiththeresponseyoureceivetoyourcomplaint,youcanrequestforyourcomplainttoberaisedfurtherwiththeILMCustomerServicesTeamLeader.

TheILMCustomerServicesTeamLeaderwillundertakeafullreviewoftheoriginalcomplaintandevidencecollectedbythepersonwhoinvestigatedthematteronyourbehalfandcontactyoutodiscussthecomplaintfurtheranddiscussthenextsteps.

ILMaimstorespondtoyourenquirywithin2workingdays.

Finalstage-Learner

IfyouarestillnotsatisfiedwiththeresponseyoureceivefromtheILMCustomerServiceTeamLeaderyoucanrequestforthemattertoberaisedwiththeILMDirectorofProductDevelopment,Quality&Operations,ILMQuality,ComplianceandProducts.

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ILMaimstorespondtoyourenquirywithin10workingdays.Pleasenotethatifyouarenothappywiththefinaloutcome,thenyouarewithinyourrightstoescalatethistotherelevantRegulatoryatILMregulation@i-l-m.com

8. Conflicts of Interest Guidance Definitions

Aconflictofinterestmaygenerallybedefinedasaconflictbetweentheofficialresponsibilitiesofourtrainingcommunityandanyotherintereststheparticularindividualmayhaveandassuchcouldcompromiseorappeartocompromisetheirdecisions.

Examplesofconflictofinterest

Itisnotpossibletoprovideadefinitivelistofexamplesofconflictsofinterests,butthefollowingareexamplesofsituationsthatcouldleadtoactualorperceivedconflictsofinterest:

• TrainersandothertrainingstaffworkingwithabusinessoutsideofKeyInnovationsLtdasILMrecognisedproviderthatisindirectcompetitionwiththem

• Trainersandothertrainingstaffparticipatingintheappointment,promotion,supervisionorevaluationofapersonwithwhomtheperson,hascloseorfamilialties

• TrainersandothertrainingstaffhavingacloseorfamilialrelationshipwithanILMregisteredlearner,orlearners’familywhilstbeinginvolvedindecisionsabouttheoutcomeoftheirqualification

• Trainersandothertrainingstaffusingnon-publicILM/KeyinnovationsLtdinformationorILM/KeyInnovationslearnerdataforpersonalgainoradvantage

Theexistenceofsuchinterestsasthoseoutlinedabove,doesnotnecessarilyimplyconflict,butislikelytogiveanappearanceofconflictandassuchshouldbedeclared.

Process

Itisthedutyofalltrainersandothertrainingstafftodiscloseanyactualorpotentialconflictofinterest,andtheprocessfordoingthisisdocumentedbelow:

• AlltrainersandothertrainingstaffareissuedwithaconflictofinterestformtocompleteoncommencementwithKeyInnovationsltdanditisarequirementoftheircontractthatthisiscompletedandupdatedonanannualbasis.

• Theinformationheldontheconflictofinterestformisthentransferredtoaregisterofinterests’documentwhichismaintainedbyadesignatedpersonatKeyInnovationsLtdasanILMrecognisedprovider/center.

• Iftheindividualconcernedhasanychangestotheirdeclaredcircumstances,theymustinformtheirlinemanagerimmediatelyinwriting,sothattheconflictofinterestcanbeevaluated,andtheregisterupdated

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• Theformistobecompletedevenwhentheindividualhasnoconflictofinteresttodeclare.

• Theinformationsubmittedisthenevaluatedtoidentifyifanyfurtheractionisrequiredandawrittenrecordoftheoutcomeoftheevaluationiskept.

9. Data Protection Privacy ForfulldetailsonourDataProtectionPrivacy,pleasecheckhttp://www.keyinnovations.eu/privacy-statement.html

10. Equality and Diversity Policy KeyInnovationsLtdiscommittedtoequalopportunitiesforall,regardlessofsexgenderreassignment,maritalstatus,civilpartnership,physicalstatusoranydisability,racialorethnicorigin,nationality,creedorreligiousbelief,sexualorientation,age,pregnancyandmaternityoremploymentstatus.Weseektoensureimplementationofourtrainingandcoachingprogrammesarewithoutdisadvantagetoanylearnerthathasanythesecharacteristics.Wemakeallourstaffandcontractorsawareofthispolicyandencouragethemtoundertakeawarenesstrainingwhereappropriate.Thedirectorinspecificensuresthatequalityanddiversityarefullyrespected

11. Health and Safety Policy Wearecommittedtoensurethehealthandsafetyofanyofitsresources,includingemployees,studentsandphysicalassetsaccordingtotheprovisionsandrecommendationsfromtheHealthandSafetyExecutivehttps://www.hse.gov.uk/pubns/hse49.pdfInaddition,whenthetrainingstakeplaceface-to-faceoutsideourpremisessuchasinhotelsorinuniversities,wemakesurethattheyareinplacesthatcomplywiththeseprovisions.

12. Malpractice & Maladminstration Policy Malpracticeisanactivity,practiceoromissionwhichiseitherwillfullynegligentordeliveratelycontravenesregulationsandcompromisestheinternalandexternalassessmentprocess,integrityofaregulatedqualification,validityofaresultorcertificateorreputationandcredibility.MaladministrationisdefinedbyILMasanactivity,practiceoromissionwhichresultsinourcentreorlearnernon-compliancewithadministrativeregulationsandrequirements.Therefore,Keyinnovationsltdiscommittedtoavoidmalpracticeormaladministrativeproceduressuchas

• Inadequateproceduresfortheinductionofmembersofstaff

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• Failuretoprovidelearnersandmembersofstaffwiththeknowledgeoftheirresponsibilitiesthroughrelevantpoliciesandproceduresthatincludethepossibleconsequencesofnon-compliance.

• Failuretoreviewsystems,policiesandprocedurestoensuretheyremainfitforpurpose• Inadequatesupportforlearnersandmembersofstaffthatincludeswaysofhelping

learnersunderstandhowmalpracticecanoccurandbeprevented• FailuretoreportmalpracticetoILMincludingcasesofplagiarismthathavebeendealt

withthroughthisMalpracticeandMaladministration/PlagiarismPolicy• Failuretomaintainaccuraterecordsrelatingtolearners• FailuretoprovideILMwithaccesstopremises,peopleorrecords• Persistentmistakesorpooradministrationwithinourcentreresultinginthefailureto

keepappropriatelearnerassessmentrecordsorleadingtoinvalidclaimsforcertification

KeyinnovationsLtdasanILM/Centre/Providerviaitstrainingandadminstaffiscommittedtotakereasonablestepstopreventmalpracticeormaladministrationprocessesastheoneslistedabove.Assoonasanyofthemalpracticeandmaladministrationastheonesabovecometotheattentiontothelearnersorthetraining/adminstaff,theyshouldinitiateacomplaintprocessaccordingtoourComplaintsPolicy.

13. Review ThisdocumentwillbereviewedeveryyeartoensureitisuptodatewithKeyInnovationandILMpolicies.