LOGIS Call Tracking Incidents - Tony Webster

LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16

Incident # Department Description Received Status ContactFullName Customer Assigned Staff Last Journal Entry LastJournalEnteredBy Severity Closed

132231 Network Services RCECC Monthly Review of QRadar logs 1/1/2016 5:01 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 1/12/2016 12:21 Brent Atchison Medium - 3-7 days 1/12/2016 12:02

132232 Infrastructure Group PCI Compliance – Wireless Scans (FA) 1/1/2016 5:04 Resolved Rob Boerboom Farmington Virginia Vaske 1/12/2016 12:30 Virginia Vaske Medium - 3-7 days 1/12/2016 12:31

132233 Network Services RCECC Monthly Administration of the EMC SAN 1/1/2016 5:07 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Kevin Pikkaraine 3/16/2016 9:29 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 9:29

132234 Service Desk RCECC Monthly Administration Review 1/1/2016 5:10 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

Scott Crocker 1/7/2016 10:02 Scott Crocker Medium - 3-7 days 1/7/2016 10:09

132235 Network Services RCECC Monthly PhaseWare Report 1/1/2016 5:15 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)

Lori Hackett 1/11/2016 12:58 Lori Hackett Medium - 3-7 days 1/11/2016 16:28

132236 PIMS RE: Weird Septic Database Situation 1/1/2016 15:09 Resolved Katy Hauan Ramsey Maria Rucke 1/6/2016 9:16 Maria Rucke Medium - 3-7 days 1/6/2016 9:16

132237 PIMS Loss of Access to Security Program in LOGIS/PIMS 1/2/2016 12:54 Resolved Penny Stewart Apple Valley Maria Rucke 1/5/2016 15:41 Maria Rucke Medium - 3-7 days 1/5/2016 15:41

132238 JDE HR/Payroll timecard password reset 1/2/2016 18:24 Resolved Brandon Kuske Edina Dave Schleicher 1/4/2016 7:06 Dave Schleicher Medium - 3-7 days 1/4/2016 7:06

132239 Special Assessments RH - Go Live process - Rollover balancing 1/3/2016 13:19 Resolved Teryl Apel Rochester Lonnie Rolf 2/5/2016 15:31 System High - 2 days 2/5/2016 15:30

132240 Utility Billing Can't run gl reports - need 2016 dates. 1/4/2016 6:57 Resolved Beth Marshall Richfield Pam Kummer 1/4/2016 7:10 Pam Kummer Medium - 3-7 days 1/4/2016 7:10

132241 Systems Group PROBLEM Host Alert DOWN 1/4/2016 7:08 Client to Test Nagios XI LOGIS Travis Calef 1/7/2016 15:07 Travis Calef High - 2 days

132243 Systems Group PROBLEM Service Alert - Disks is CRITICAL 1/4/2016 7:21 Resolved Mark Mayfield Anoka County JLEC Keith Michaels 1/7/2016 8:14 Kevin Pikkaraine Medium - 3-7 days 1/5/2016 15:40

132244 GIS PROBLEM Service Alert - Disks is WARNING 1/4/2016 7:33 Resolved Nagios XI LOGIS Mitchell Winiecki 1/6/2016 13:21 Ben Verbick Medium - 3-7 days 1/6/2016 13:21

132245 JDE HR/Payroll Please Reset Carl Olson ESS Password 1/4/2016 7:53 Resolved Katie Bisek Edina Tricia Daninger 1/4/2016 8:31 Tricia Daninger Medium - 3-7 days 1/4/2016 8:31

132246 Infrastructure Group Password Reset /4/2016 7:58 Resolved Judy Fradenburgh Bloomington John Wondra 1/4/2016 11:00 John Wondra Medium - 3-7 days 1/4/2016 10:57

132247 JDE Finance FW: Tungsten revisions 1/4/2016 8:07 Resolved Lisa Reiten Apple Valley Jill Davis 1/4/2016 8:55 Lisa Reiten Medium - 3-7 days 1/4/2016 8:50

132248 Utility Billing Pre-Exception Report Parameters 1/4/2016 8:08 Resolved Beth Marshall Richfield Connie Dalsen 1/4/2016 9:19 Connie Dalsen Medium - 3-7 days 1/4/2016 9:19

132249 Network Services Order Voice Bundle - Richfield 1/4/2016 8:15 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/1/2016 16:19 Lori Hackett Medium - 3-7 days 3/1/2016 16:19

132250 Service Desk WBL: new keyboard for station 2 1/4/2016 8:15 Resolved Don Rambow White Bear Lake Chad Remick 1/7/2016 8:41 Chad Remick Medium - 3-7 days 1/7/2016 8:41

132253 PIMS December 2015 Permits 1/4/2016 8:25 Resolved Kelly E Bradford Hennepin County Joe Soukup 1/4/2016 14:21 Joe Soukup Medium - 3-7 days 1/4/2016 14:21

132254 JDE HR/Payroll Union Code change from Seasonal to Casual 1/4/2016 8:33 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/5/2016 14:07 Nancy Hilary Medium - 3-7 days 1/8/2016 16:23

132255 Tracker Admin Change to Network Services hourly rates for 2016 1/4/2016 8:35 Resolved Janelle Day LOGIS 1/4/2016 11:38 Sue Christiansen Medium - 3-7 days 1/4/2016 11:38

132256 RecTracSouth St. Paul WebTrac login throws intermittent WebSpeed and

connection errors (VSI Ticket #1211710)1/4/2016 8:43 Resolved Ian Hardie South St. Paul Sue Christiansen 1/18/2016 9:26 Ross Tenaglia Medium - 3-7 days 1/18/2016 9:26

132257 RecTrackiosk login - Heritage Center - kiosk sleeps after 10-15 minutes,

then user must log in to RecTrac again1/4/2016 8:48 Resolved Patty Ruedy Lakeville Paul Norton 2/24/2016 11:33 Sue Christiansen Medium - 3-7 days 2/24/2016 11:33

132258 JDE HR/Payroll Please Reset Brandon Kuske's ESS Password 1/4/2016 8:51 Resolved Katie Bisek Edina Dave Schleicher 1/4/2016 9:21 Dave Schleicher Medium - 3-7 days 1/4/2016 9:21

132259 JDE HR/Payroll New ESS employee 1/4/2016 8:57 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/4/2016 11:48 Tricia Daninger Medium - 3-7 days 1/4/2016 11:48

132260 Tracker AdminNew Employee - add Jane Watje to the various Development

groups in Tracker1/4/2016 9:04 Resolved Ray Jozwiak LOGIS Sue Christiansen 4/27/2016 10:17 Sue Christiansen Medium - 3-7 days 4/27/2016 10:17

132261 Network Services Change port configs for HP Chassis 1/4/2016 9:09 Resolved Raoul Boudreau Burnsville Adam Maloney 1/29/2016 8:30 Adam Maloney Medium - 3-7 days 1/29/2016 8:30

132262 Infrastructure Group EP Firewall Exception 1/4/2016 9:11 Resolved Ryan Higgins Eden Prairie Virginia Vaske 1/5/2016 14:12 Virginia Vaske Medium - 3-7 days 1/5/2016 14:12

132263 PIMS Problem with ePermits - TFS 2091 1/4/2016 9:12 Ready for Release Maria Rucke LOGIS Maria Rucke 5/25/2016 10:30 Maria Rucke High - 2 days 3/2/2016 13:43

132264 Systems Group FBR, RMS, and IQ running slow 1/4/2016 9:12 Resolved George Jensen Anoka County JLEC Keith Michaels 1/5/2016 15:38 Keith Michaels Medium - 3-7 days 1/5/2016 15:38

132265 JDE HR/Payroll Request for Rollover Processing 1/4/2016 9:14 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/4/2016 9:42 Nancy Hilary Medium - 3-7 days 1/4/2016 9:42

132267 PIMS RPZ letters - mail to not displaying correctly 1/4/2016 9:14 Resolved Peggy Faber Apple Valley Jane Watje 1/7/2016 15:12 Jane Watje Medium - 3-7 days 1/7/2016 15:12

132268 Service Desk Entrust Soft Tokens - New Phones 1/4/2016 9:15 Resolved Matthew Haga Crystal Peter Carlson 1/4/2016 10:30 Peter Carlson Medium - 3-7 days 1/4/2016 10:30

132269 PIMS Paypal password updated for ePermits 1/4/2016 9:31 Resolved Sue Watson Golden Valley Maria Rucke 1/5/2016 8:33 Maria Rucke Medium - 3-7 days 1/5/2016 8:33

132270 JDE Finance Interface 1/4/2016 9:31 Resolved Rachel Neuberger Robbinsdale Jill Davis 1/4/2016 9:34 Rachel Neuberger Medium - 3-7 days 1/4/2016 9:35

132271 Network Services High Priority - Citrix/AD password reset 1/4/2016 9:36 Resolved Lynn Vasquez Eagan Joe Rader 1/4/2016 12:41 Joe Rader Medium - 3-7 days 1/4/2016 12:41

132272 PIMS ePermit PayPal password update 1/4/2016 9:39 Resolved Margaret 'Maggie' Wagner Maple Grove Maria Rucke 1/4/2016 13:08 Maria Rucke Medium - 3-7 days 1/4/2016 13:08

132273 Utility Billing January 4 Credit Card Payments 1/4/2016 9:46 Resolved Sue Virnig Golden Valley Connie Dalsen 1/4/2016 10:14 Connie Dalsen Medium - 3-7 days 1/4/2016 10:14

Page 1 of 186


132274 Systems Group GIS Service Accounts 1/4/2016 9:46 Resolved Ben Verbick LOGIS Jeff Sibell 2/3/2016 9:57 Jeff Sibell Medium - 3-7 days 2/3/2016 9:57

132275 RecTrac Web Photo 1/4/2016 9:52 Resolved Joe Masiarchin Lakeville Paul Norton 4/6/2016 15:14 Paul Norton Medium - 3-7 days 4/6/2016 15:14

132276 Systems Group Spam Filtering Whitelist 1/4/2016 10:19 Resolved Trevor Stewart Lakeville Brian Peterson 1/7/2016 8:50 Brian Peterson Medium - 3-7 days 1/7/2016 8:50

132277 JDE Finance New Check Signer - Effective 1/9/16 1/4/2016 10:26 Resolved Nick BishopMinnesota Transit

AuthorityDave Schleicher 1/8/2016 10:39 Nick Bishop Medium - 3-7 days 1/8/2016 10:37

132278 JDE Finance cash receipt 1/4/2016 10:29 Resolved Shari Rains New Hope Jill Davis 1/19/2016 10:27 Jill Davis Medium - 3-7 days 1/19/2016 10:27

132279 JDE HR/Payroll Year end - PERA and Exclusion Codes 1/4/2016 10:29 Resolved Jennifer HoffmanHutchinson Utility

CommissionNancy Hilary 1/7/2016 15:01 Nancy Hilary Medium - 3-7 days 1/7/2016 15:01

132280 Public Safety General FW: Officer Entry 1/4/2016 10:30 Resolved Valerie Satre Robbinsdale 1/4/2016 12:48 Renee Hosch Medium - 3-7 days 1/4/2016 12:48

132281 JDE HR/Payroll Please reset my JDEESS password 1/4/2016 10:30 Resolved Joe Rader LOGIS Tricia Daninger 1/4/2016 10:43 Tricia Daninger Medium - 3-7 days 1/4/2016 10:43

132282 PIMS ePermits transaction/Permit odd 1/4/2016 10:36 Resolved Sarah Brandel Eagan Maria Rucke 1/14/2016 10:52 Maria Rucke Medium - 3-7 days 1/13/2016 14:07

132283 JDE HR/Payroll Accrual Rollover 1/4/2016 10:47 Resolved Jennifer HoffmanHutchinson Utility


132284 Service Desk Annual LOGIS & DMZ AD Account Review 1/4/2016 10:49 Resolved Janelle Day LOGIS Peter Carlson 4/11/2016 7:31 Peter CarlsonProject - no specified

due date4/11/2016 7:31

132285 RecTracRecTrac 10.3 - Plug N Pay credit card issue: $190 was charged

twice for Receipt #2009, but recorded once in RecTrac1/4/2016 10:52 Resolved Arlene Frie Robbinsdale Sue Christiansen 1/6/2016 16:21 Sue Christiansen Medium - 3-7 days 1/6/2016 16:22

132286 PIMS Problem with ePermits 1/4/2016 10:55 Resolved Joy Lang Coon Rapids Maria Rucke 2/4/2016 13:36 Maria Rucke High - 2 days 2/4/2016 13:36

132287 JDE HR/Payroll Update Payees and AP Voucher Flag 1/4/2016 10:58Pending Client

ResponseLisa Linnane Farmington Nancy Hilary 1/4/2016 13:07 Nancy Hilary Medium - 3-7 days

132288 Service Desk New NWMDTF Investigator 1/4/2016 11:08 Resolved Robert Topp NWDTF Peter Carlson 1/11/2016 10:23 Jason Nolan Medium - 3-7 days 1/11/2016 10:53

132289 PIMS ePermits PayPal password update 1/4/2016 11:09 Resolved Margaret 'Maggie' Wagner Maple Grove Maria Rucke 1/4/2016 13:33 Maria Rucke Medium - 3-7 days 1/4/2016 13:33

132290 Special Assessments Question about how a trial roll works 1/4/2016 11:17 Resolved Ann Larsen Chaska Norb Vossen 1/8/2016 14:41 Norb Vossen Medium - 3-7 days 1/8/2016 14:41

132291 PIMS Request for changes to the PIMS Code Enforcement Module 1/4/2016 11:19 New Mary Granley Eagan 1/4/2016 11:45 Mary GranleyProject - no specified

due date

132292 JDE Finance a/p dec rec 1/4/2016 11:23 Resolved Lisa Reiten Apple Valley Jill Davis 1/4/2016 16:24 Lisa Reiten Medium - 3-7 days 1/4/2016 12:58

132294 Service Desk Echarging issues 1/4/2016 11:27 Resolved Brent Rebischke LOGIS Peter Carlson 1/5/2016 12:04 Peter Carlson Medium - 3-7 days 1/5/2016 12:04

132295 Utility Billing Year End 2015 Question 1/4/2016 11:31 Resolved Joe Gibbs Eagan Pat Lindquist 1/4/2016 12:11 Pat Lindquist Medium - 3-7 days 1/4/2016 12:11

132296 Service Desk Another new user... 1/4/2016 11:34 Resolved Dean Busch Robbinsdale Joe Rader 1/6/2016 11:41 Joe Rader Medium - 3-7 days 1/6/2016 11:41

132297 Special Assessments Additional Year End Reports 1/4/2016 11:35 Resolved Teryl Apel Rochester Norb Vossen 2/25/2016 13:08 System Medium - 3-7 days 2/25/2016 13:08

132298 Network Services Update MI aWare Call Recording 1/4/2016 11:37 Resolved Jeff Dulac Minnetonka Joe Rader 1/14/2016 8:39 Joe Rader Medium - 3-7 days 1/14/2016 8:39

132299 Network Services Getting error trying to load BTV page 1/4/2016 11:40 Resolved Mike O'Neill Burnsville Adam Maloney 1/5/2016 15:19 Adam Maloney Medium - 3-7 days 1/5/2016 15:19

132300 JDE Finance Reclass Void 1/4/2016 11:42 Resolved Karen Macklin Shakopee Jill Davis 1/4/2016 14:17 Karen Macklin Medium - 3-7 days 1/4/2016 12:58

132301 Utility Billing .LINK delete 1/4/2016 11:42 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/4/2016 11:48 Connie Dalsen Medium - 3-7 days 1/4/2016 11:48

132302 Public Safety General FW: Resignation of Officer and a New hire 1/4/2016 11:48 Resolved Jill BondhusRice/Steele

Consolidated PSAP1/11/2016 13:10 Rich Sonenblum Medium - 3-7 days 1/11/2016 13:10

132303 Special Assessments Lakeville eProperty shows duplicate values for 2015 assessments 1/4/2016 11:50 Internal Testing Dianne Quinnell Lakeville Norb Vossen 1/26/2016 15:22 Holly AmundsonProject - no specified

due date

132304 JDE HR/Payroll Accrual Rollovers 1/4/2016 12:02 Resolved Shari Rains New Hope Nancy Hilary 1/5/2016 9:35 Nancy Hilary Medium - 3-7 days 1/6/2016 6:21

132305 Service Desk aWare Account Changes 1/4/2016 12:02 Resolved Judy Fradenburgh Bloomington Peter Carlson 1/4/2016 13:51 Peter Carlson Medium - 3-7 days 1/4/2016 13:51

132306 JDE HR/Payroll Missed Pay In 2015 EE 125391 1/4/2016 12:11 Resolved Patti Kent Shakopee Nancy Hilary 1/12/2016 14:34 Nancy Hilary Medium - 3-7 days 1/12/2016 14:34

132307 Class Work Order - Payment Issue 1/4/2016 12:27 In Progress Amy Grannes Eagan Paul Norton 1/4/2016 14:54 Amy Grannes Medium - 3-7 days

132308 JDE HR/Payroll New ESS user 1/4/2016 12:39 Resolved Carrie Person Edina Tricia Daninger 1/4/2016 16:15 Tricia Daninger Medium - 3-7 days 1/4/2016 16:14

132309 Utility BillingSubject: 2015 Year-End Processing Credit Card Payments

Question1/4/2016 12:43 Resolved Brittany Wright Farmington Pat Lindquist 1/4/2016 12:59 Pat Lindquist Medium - 3-7 days 1/4/2016 12:59

132310 JDE HR/Payroll Test Payroll (restore requested) 1/4/2016 12:43 Resolved Carrie Person Edina Nancy Hilary 1/4/2016 15:35 Nancy Hilary Medium - 3-7 days 1/5/2016 12:16

132311 Utility Billing Land Use Report 1/4/2016 12:48Pending Vendor

ResponseJudy Afdahl Woodbury Pat Lindquist 2/9/2016 15:17 Judy Afdahl High - 2 days

132312 Infrastructure Group Allow access for New AD server 1/4/2016 13:07 Resolved James Goldenstein Eden Prairie Vu Pham 1/14/2016 13:00 Vu Pham Medium - 3-7 days 1/14/2016 13:00

132313 PIMS Phone number differences between PIMS vs PDS 1/4/2016 13:16 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/23/2016 10:37 Maria RuckeProject - no specified

due date

132314 PIMSSome owner phone numbers are displaying as incomplete in

PIMS - Permit Entry1/4/2016 13:26 Resolved Mitzi Wicklund Edina Maria Rucke 1/4/2016 14:04 Maria Rucke Medium - 3-7 days 1/4/2016 14:04

132315 Service Desk New Entrust Tokens 1/4/2016 13:27 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Peter Carlson 1/14/2016 14:27 Brent Atchison Medium - 3-7 days 1/14/2016 14:38

of 186


132316 Service Desk Entrust Token Reassignment 1/4/2016 13:30 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Peter Carlson 1/4/2016 13:55 Peter Carlson Medium - 3-7 days 1/4/2016 13:57

132317 PIMSQuestion regarding application fee credit - ePermit/ePlan Review

process1/4/2016 13:32 Resolved Jackie Onischuk Edina Maria Rucke 1/4/2016 15:42 Maria Rucke Medium - 3-7 days 1/4/2016 15:42

132318 JDE Finance AP ACH Date Cleared clean-up 1/4/2016 13:42 New Jill Davis LOGIS Dave Schleicher 2/1/2016 8:25 Jill Davis Medium - 3-7 days

132320 Infrastructure Group FW: Fire Web Server 1/4/2016 13:44 Resolved James Goldenstein Eden Prairie Vu Pham 1/22/2016 8:18 Vu Pham Medium - 3-7 days 1/22/2016 8:18

132321 Network Services Order a new SSL Cert for vpn.mvta.com 1/4/2016 13:44 Resolved Tyre FantMinnesota Transit

AuthorityKeith Michaels 1/5/2016 15:28 Keith Michaels Medium - 3-7 days 1/5/2016 15:28

132322 JDE HR/Payroll Rollover Processing and Exceptions 1/4/2016 13:48 Resolved Carrie Person Edina Nancy Hilary 1/6/2016 10:04 Carrie Person Medium - 3-7 days 1/5/2016 15:37

132323 Network Services Please restore JDE_EDP to JDE_EDC from 01/03/2016 backup. 1/4/2016 13:51 Resolved Nancy Hilary LOGIS Scott Crocker 1/4/2016 14:26 Scott Crocker Medium - 3-7 days 1/4/2016 14:26

132324 Network Services New PD Token USer 1/4/2016 13:54 Resolved Paul Schweisthal Maple Grove Peter Carlson 1/4/2016 15:21 Peter Carlson Medium - 3-7 days 1/5/2016 7:42

132326 PIMS Valve #285 - RPZ 1/4/2016 14:06 Resolved Christina PenaMetropolitan

Airports CommissionMaria Rucke 1/5/2016 10:21 Christina Pena Medium - 3-7 days 1/5/2016 10:17

132327 RecTracIs it possible to show Organization Name on the RecTrac

receipts?1/4/2016 14:13 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 1/8/2016 8:45 Sheila Van Sloun Medium - 3-7 days 1/8/2016 8:45

132328 Systems Group Register New Lakeville Domains 1/4/2016 14:14 Resolved Danny Barth Lakeville Jeff Sibell 1/28/2016 14:05 Jeff Sibell Medium - 3-7 days 1/28/2016 14:05

132329 Service Desk Tim Boyer's old computer 1/4/2016 14:17 Resolved Jill BondhusRice/Steele

Consolidated PSAPScott Crocker 1/21/2016 5:28 Scott Crocker Medium - 3-7 days 1/21/2016 5:28

132330 PIMS Added ePermit cutoff dates for GV - Jeanne out of the office 1/4/2016 14:17 Resolved Jeanne McManus Golden Valley Joe Soukup 1/4/2016 14:19 Maria Rucke Medium - 3-7 days 1/4/2016 14:19

132331 Public Safety General MDC message returns 1/4/2016 14:23 Resolved Jill BondhusRice/Steele

Consolidated PSAP1/4/2016 14:46 Jason Ehlers Medium - 3-7 days 1/4/2016 14:46

132332 JDE HR/Payroll Employee Terminations - Pay Status 1/4/2016 14:23 Resolved Eve Lomaistro New Hope Nancy Hilary 1/4/2016 15:38 Eve Lomaistro Medium - 3-7 days 1/5/2016 9:16

132333 PIMS MNDOR Reporting 1/4/2016 14:25 Resolved Julie Silverberg White Bear Lake Sue Christiansen 1/5/2016 9:50 Sue Christiansen Medium - 3-7 days 1/5/2016 9:50

132334 Service Desk DMZ Password Reset 1/4/2016 14:33 Resolved Nikki Farrow St. Louis Park Joe Rader 1/4/2016 14:58 Joe Rader Medium - 3-7 days 1/4/2016 14:59

132335 Service DeskFW: Calendar Backup Job Summary Report - OR - Weekly

Backup report1/4/2016 14:35 Resolved David Klitzke Orono Scott Crocker 1/5/2016 8:12 David Klitzke Medium - 3-7 days 1/5/2016 8:09

132336 Utility Billing Need assistance changing a move out date 1/4/2016 14:40 Resolved Beth Marshall Richfield Connie Dalsen 1/5/2016 7:27 Connie Dalsen Medium - 3-7 days 1/5/2016 7:27

132337 JDE HR/Payroll Rollover processing 1/4/2016 14:47 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/6/2016 10:42 Nancy Hilary Medium - 3-7 days 1/6/2016 10:46

132338 Service DeskAdd Jane Watje to the LO Dev PPSP Staff Outlook group

([email protected])1/4/2016 14:50 Resolved Sue Christiansen LOGIS Peter Carlson 1/4/2016 14:56 Peter Carlson Medium - 3-7 days 1/4/2016 14:56

132339 Network Services VPN Token resync 1/4/2016 14:51 Resolved Matt Henning Maple Grove Peter Carlson 1/4/2016 15:19 Peter Carlson High - 2 days 1/4/2016 15:19

132340 JDE HR/Payroll EE #107707 1/4/2016 15:00 Resolved Kim Hansen Austin Nikki Heinbuch 1/6/2016 13:33 Nikki Heinbuch Critical - 1 day 1/6/2016 13:34

132341Public Safety

DevelopmentBI Query Report error 1/4/2016 15:05 Resolved Rose Kruchten

Dakota

Communications

Center

Matt O'Brien 1/4/2016 16:31 Matt O'Brien Medium - 3-7 days 1/4/2016 16:31

132342 Systems Group P2V Coon Rapids servers into a test environment 1/4/2016 15:05 Resolved Jeff Sibell LOGIS Jeff Sibell 4/12/2016 10:10 Jeff Sibell Medium - 3-7 days 4/12/2016 10:10

132343 PIMS Add Vacant field to SFQ 1/4/2016 15:10 New Eileen Tierney St. Louis Park 1/4/2016 15:14 SystemProject - no specified

due date

132344 JDE HR/Payroll Vacation Balance for EE # 100748 1/4/2016 15:12 Resolved Lisa Linnane Farmington Nancy Hilary 1/5/2016 12:16 Nancy Hilary Medium - 3-7 days 1/5/2016 12:16

132345 Systems Group TSSVadmin account 1/4/2016 15:31 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 1/7/2016 9:46 John Paulsen Medium - 3-7 days 1/7/2016 9:46

132346 JDE HR/Payroll PERA Governing Bodies exclusion - NEED TO DOCUMENT 1/4/2016 15:36Pending Change

ControlNancy Hilary LOGIS Nancy Hilary 1/4/2016 16:15 Nancy Hilary Medium - 3-7 days

132347 JDE HR/Payroll Mistaken Benefit enrollment 1/4/2016 15:40Pending Client

ResponseBrenda Wendlandt Farmington Nancy Hilary 1/4/2016 16:20 Nancy Hilary Medium - 3-7 days

132348 Network Services Addition to LO UB Staff Email Distribution List 1/4/2016 15:40 Resolved Connie Dalsen LOGIS Peter Carlson 1/4/2016 15:47 Peter Carlson Medium - 3-7 days 1/4/2016 15:47

132349 Infrastructure Group New Switch Deployment TACACs Request 1/4/2016 15:44 Resolved Mario Jara Bloomington Adam Maloney 1/5/2016 9:25 Adam Maloney Medium - 3-7 days 1/5/2016 9:11

132350 Systems Group Issue with SSL version - Cert gis.cityofeagan.com 1/4/2016 15:55Pending Client

ResponseDan Cook Eagan Travis Calef 1/13/2016 7:44 Travis Calef Medium - 3-7 days

132351 Utility Billing Test Billing Batch 2924 - 12/01/2015 1/4/2016 16:00 Resolved Pat Sulander St. Louis Park Pam Kummer 1/5/2016 7:38 Steve Heintz Critical - 1 day 1/5/2016 7:38

132352 Public Safety General Steele County employee status change 1/4/2016 16:05 Resolved Jill BondhusRice/Steele

Consolidated PSAPRich Sonenblum 1/7/2016 8:41 Terry Hoium Medium - 3-7 days 1/6/2016 15:11

of 186


132353 Network Services Add Jane Watje to RecTrac Distribution Lists 1/4/2016 16:08 Resolved Paul Norton LOGIS Joe Rader 1/4/2016 16:17 Joe Rader Medium - 3-7 days 1/4/2016 16:17

132354 JDE Finance EFT Payable Error - GL input on incorrect line 1/4/2016 16:08 Resolved Dawn McGuireMinnesota Transit

AuthorityJill Davis 1/7/2016 14:51 Jill Davis Medium - 3-7 days 1/7/2016 14:51

132355 JDE HR/Payroll RO Leave Accruals Security 1/4/2016 16:12 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/4/2016 16:12 Nikki Heinbuch Medium - 3-7 days 1/5/2016 9:35

132356 Special Assessments

Payment Calculator screen shows the total principal/interest paid

over the assessment term. But when report is printed, it shows

$0 for the principal/interest and grand total

1/4/2016 16:16 Escalated Logis Internal LOGIS Holly Amundson 3/2/2016 14:00 Ray JozwiakProject - no specified

due date

132357 Special Assessments RH - Updating parcels and owners 1/4/2016 16:17 In Progress Kelly Peterson Rochester Lonnie Rolf 5/27/2016 11:14 Brent Marxhausen Medium - 3-7 days

132358 PIMS Census Report not working with current permits 1/4/2016 16:21 Resolved Mary LaRose New Hope Joe Soukup 1/6/2016 8:07 Joe Soukup Medium - 3-7 days 1/6/2016 8:07

132359 JDE Finance error message 1/4/2016 16:41 Resolved Linda Fink Eagan Dave Schleicher 1/5/2016 8:04 Linda Fink Medium - 3-7 days 1/5/2016 8:05

132360 Service Desk2016 CIP replacement schedule

(workstations/laptops/printers/monitors)1/4/2016 16:45 In Progress Janelle Day LOGIS Peter Carlson 5/13/2016 8:52 Lori Hackett

Project - no specified

due date

132361 Systems Group Fwd: Voice message from [nupointmsgid 106946] 1/4/2016 17:34 Resolved James Goldenstein Eden Prairie 1/5/2016 13:20 Travis Calef Medium - 3-7 days 1/5/2016 13:20

132362 RecTrac Credit Card Processing Error - Minnetonka 1/5/2016 5:44 Resolved Kelly O'Dea Minnetonka Sue Christiansen 1/8/2016 16:38 Sue Christiansen Critical - 1 day 1/8/2016 16:38

132363 JDE HR/Payroll Timecard password reset 1/5/2016 5:48 Resolved Amber Berent Edina Dave Schleicher 1/5/2016 6:45 Dave Schleicher Medium - 3-7 days 1/5/2016 6:45

132364 Systems Group PROBLEM Service AlertDisks ws is WARNING 1/5/2016 7:03 Resolved Nagios XI LOGIS Jeff Sibell 1/12/2016 12:12 Jeff Sibell Medium - 3-7 days 1/12/2016 12:12

132365 Utility Billing [Ticket #5944] Error Message 1/5/2016 7:34 Resolved SLP IR IT Help Desk St. Louis Park Pat Lindquist 1/5/2016 12:00 Pat Lindquist Medium - 3-7 days 1/5/2016 12:00

132366 Infrastructure Group Symantec remote push install 1/5/2016 7:36 Resolved Ian Hardie South St. Paul Virginia Vaske 1/6/2016 9:15 Virginia Vaske Medium - 3-7 days 1/6/2016 8:14

132367 Network Services AnyConnect connection problem 1/5/2016 7:42 Resolved Tyre FantMinnesota Transit

AuthorityJohn Wondra 1/12/2016 12:30 John Wondra Medium - 3-7 days 1/12/2016 12:30

132368 Utility Billing Utility Billing Email Delete 1/5/2016 7:49 Resolved Carissa Hoyt New Hope Connie Dalsen 1/5/2016 7:56 Connie Dalsen Medium - 3-7 days 1/5/2016 7:56

132369 JDE HR/Payroll Payroll Final Update erred, now has A Status 1/5/2016 7:57 Resolved Denise Heimerman Minnetonka Nancy Hilary 1/5/2016 8:34 Denise Heimerman Medium - 3-7 days 1/5/2016 8:00

132370 Service Desk New 9951 1/5/2016 8:15 Resolved Judy Fradenburgh Bloomington Lori Hackett 3/7/2016 9:15 Lori Hackett Medium - 3-7 days 3/7/2016 9:15

132371 Service DeskPlease remove [email protected] from the LO

RecTrac 3.1 Outlook mailing list1/5/2016 8:17 Resolved Sue Christiansen LOGIS Peter Carlson 1/5/2016 8:23 Peter Carlson Medium - 3-7 days 1/5/2016 8:23

132372 Systems Group FW: PROBLEM Service Alert - bc Disks is WARNING 1/5/2016 8:20 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/28/2016 16:36 Brian Peterson Medium - 3-7 days 1/7/2016 9:49

132373 JDE Finance Filezilla 1/5/2016 8:29 Resolved Carol Gass New Hope Dave Schleicher 1/5/2016 8:57 Carol Gass Medium - 3-7 days 1/5/2016 8:59

132374 Property Data ED - Error Message - Value Mass Update 1/5/2016 8:31 In Progress Sandra Arciniega Edina Norb Vossen 1/5/2016 13:39 Sandra Arciniega Medium - 3-7 days

132375 Systems Group Citrix client update requested on Apps site. 1/5/2016 8:31 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/7/2016 9:50 Brian Peterson Medium - 3-7 days 1/7/2016 9:50

132377 RecTracWebTrac Credit Card/Registration Issues (triple charge for Pam

Blanchard)1/5/2016 8:37 Resolved Kris Ryan Maple Grove Sue Christiansen 3/1/2016 16:04 Sue Christiansen Medium - 3-7 days 3/1/2016 16:04

132378 PIMSPIMS Enhancement - Provide the ability to toggle back and forth

from Permit Entry to Septic module1/5/2016 8:38 New Katy Hauan Ramsey 1/5/2016 11:47 Maria Rucke


due date

132379 Class Class Settlement Batch Error 1/5/2016 8:43 Resolved Amy Grannes Eagan Paul Norton 1/11/2016 9:11 Paul Norton Critical - 1 day 1/11/2016 9:11

132380 JDE Finance Budget Upload 1/5/2016 9:01 Resolved Robin Hanson Farmington Dave Schleicher 1/6/2016 14:38 Robin Hanson Medium - 3-7 days 1/6/2016 14:43

132381 PIMS ePermits charged an incorrect amount on a permit 1/5/2016 9:02 Resolved Logis Internal LOGIS Maria Rucke 2/26/2016 5:55 Maria Rucke Critical - 1 day 2/26/2016 5:55

132382 JDE HR/Payroll EDA employees need to have beginning Leave balances 1/5/2016 9:03 Resolved Sharon More South St. Paul Nancy Hilary 1/5/2016 13:42 Nancy Hilary Medium - 3-7 days 1/5/2016 13:42

132383 PIMS Vacant building registration admin notice 1/5/2016 9:06 Resolved Chee Yang Crystal Maria Rucke 1/28/2016 14:02 Maria Rucke Medium - 3-7 days 1/28/2016 14:02

132384 Public Safety General Bloomington - Remove User 1/5/2016 9:13 Resolved Butch Gillum Bloomington 1/7/2016 8:31 Terry Hoium Medium - 3-7 days 1/5/2016 10:22

132385 Network Services Citrix user setup and BI WEB for Mary Cunningham 1/5/2016 9:33 Resolved Sue Setter Maple Grove Joe Rader 1/5/2016 9:58 Joe Rader Medium - 3-7 days 1/5/2016 9:58

132386 Utility Billing Checking on the update for the utility bills. See attachment. 1/5/2016 9:42 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/5/2016 10:33 Connie Dalsen Medium - 3-7 days 1/5/2016 10:33

132387 RecTrac Maple Grove Waitlist Issues 1/5/2016 9:51 Resolved Jan Clark Maple Grove Sue Christiansen 1/6/2016 9:56 Sue Christiansen Medium - 3-7 days 1/6/2016 9:56

132388 Utility Billing aged arrears not matching ar summary 1/5/2016 10:22 Resolved Jennifer Morse White Bear Lake Pat Lindquist 1/6/2016 10:58 Pat Lindquist Critical - 1 day 1/6/2016 10:58

132393 Systems Group Friendly URLs for FBR Test and Train 1/5/2016 10:23 Resolved Matt O'Brien LOGIS Travis Calef 1/5/2016 13:40 Travis Calef Medium - 3-7 days 1/5/2016 13:40

132394 JDE HR/Payroll One Time Overrides 1/5/2016 10:27Pending Client

ResponseKarrie Glen Lakeville Nancy Hilary 1/6/2016 8:34 Nancy Hilary Medium - 3-7 days

132395 JDE Finance FW: GL Date column in AP Review grid 1/5/2016 10:28 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/5/2016 11:18 Jill Davis Medium - 3-7 days 1/5/2016 11:18

132396 PIMS Please add user to Frozen 1/5/2016 10:32 Resolved Katie Bisek Edina Judd Harper 1/5/2016 12:55 Judd Harper Medium - 3-7 days 1/5/2016 10:47

132397 Infrastructure Group DC Duplicate TCP SYNs on LO-ASA 1/5/2016 10:49 In Progress Jack Israel LOGIS Vu Pham 2/9/2016 13:03 Adam Maloney Medium - 3-7 days

132398 Network Services Voice Bundle Quote - Golden Valley 1/5/2016 10:52 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/1/2016 16:02 Lori Hackett Medium - 3-7 days 3/1/2016 16:02

132399 JDE HR/Payroll Uniform OTO / Urgent 1/5/2016 11:00 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 11:32 Nancy Hilary Medium - 3-7 days 1/14/2016 11:49

of 186


132400 Service Desk RE: Steele County employee status change - Sarah Dillon 1/5/2016 11:09 Resolved Jean WestbergRice/Steele

Consolidated PSAP1/5/2016 12:04 Peter Carlson Medium - 3-7 days 1/5/2016 12:04

132401 PIMS Update Logo on EPermits 1/5/2016 11:14 Resolved Katie Bisek Edina Judd Harper 4/18/2016 14:19 Judd Harper Medium - 3-7 days 4/18/2016 14:18

132402 JDE HR/Payroll RE: Setup of PDBA's 1/5/2016 11:20 Resolved Cindy Nelson Ramsey Nancy Hilary 1/5/2016 16:01 Nancy Hilary Medium - 3-7 days 2/11/2016 12:23

132403 JDE HR/Payroll ESS Setup 1/5/2016 11:32 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/5/2016 11:42 Jill Berger Medium - 3-7 days 1/5/2016 11:39

132404 RecTracNew Hope: Credit balance issue - Household Detailed Sales

Report - Dance Payments (VSI Ticket #1245424)1/5/2016 11:36 Resolved Jill Smisek New Hope Sue Christiansen 3/30/2016 13:47 Sue Christiansen Medium - 3-7 days 3/30/2016 13:47

132405 Network Services new tokens for new officers 1/5/2016 11:43 Resolved Craig Beers Minnetonka Peter Carlson 1/6/2016 9:25 Craig Beers Medium - 3-7 days 1/6/2016 8:29

132406 Network Services Please perform a redirected restore from the last full backup 1/5/2016 11:46 Resolved Norb Vossen LOGIS Peter Carlson 1/6/2016 8:19 Norb Vossen Medium - 3-7 days 1/6/2016 8:19

132407 JDE HR/Payroll Passive Enrollment Question 1/5/2016 11:55 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/5/2016 13:50 Nancy Hilary Medium - 3-7 days 1/6/2016 7:44

132408 JDE HR/Payroll RE: JDE Rollovers before 2016 payrolls 1/5/2016 12:00 Resolved Wendy Brierley NWCT Nancy Hilary 1/6/2016 7:42 Nancy Hilary Medium - 3-7 days 1/6/2016 7:42

132409 JDE HR/Payroll RE: JDE Rollovers before 2016 payrolls 1/5/2016 12:09 Resolved Cindy Nelson Ramsey Nancy Hilary 1/6/2016 7:23 Nancy Hilary Medium - 3-7 days 1/6/2016 7:23

132410 Utility Billing updating the gps longitude and latitude 1/5/2016 12:11 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/20/2016 14:55 Connie Dalsen Medium - 3-7 days 1/20/2016 14:55

132411 JDE HR/Payroll Leave accruals 1/5/2016 12:11 Resolved Karrie Glen Lakeville Nancy Hilary 1/6/2016 7:34 Nancy Hilary Medium - 3-7 days 1/8/2016 8:00

132412 JDE HR/Payroll payroll YE reconciliation spreadsheet 1/5/2016 12:14 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/5/2016 12:46 Nikki Heinbuch Medium - 3-7 days 1/5/2016 12:48

132413 Infrastructure Group Public Wifi is not working 1/5/2016 12:20 Resolved Raoul Boudreau Burnsville Virginia Vaske 1/26/2016 11:02 Virginia Vaske Medium - 3-7 days 1/26/2016 11:02

132414 JDE HR/Payroll HSA Deduction 1/5/2016 12:32 Resolved Patti Kent Shakopee Nancy Hilary 1/8/2016 9:22 Patti Kent Medium - 3-7 days 1/8/2016 9:23

132415 Class Reset Patty Anderson's Class Password 1/5/2016 12:58 Client to Test Tom Tumms Maple Grove Paul Norton 1/6/2016 9:55 Paul Norton Medium - 3-7 days

132416 JDE HR/Payroll New Company - EDA 1/5/2016 13:01 Resolved Sharon More South St. Paul Nancy Hilary 1/5/2016 13:39 Nancy Hilary Medium - 3-7 days 1/5/2016 13:38

132417 Systems Group ed-web2.dmz.logis.org/check_disk is WARNING 1/5/2016 13:19 Resolved Joe Rader LOGIS Travis Calef 1/5/2016 14:37 Travis Calef Medium - 3-7 days 1/5/2016 14:37

132418 Service Desk AD Enable 1/5/2016 13:21 Resolved Stefan Bakken Lakeville Peter Carlson 1/5/2016 13:35 Peter Carlson Medium - 3-7 days 1/5/2016 13:34

132419 PIMS Questions about ePermit fix 1/5/2016 13:27 Resolved Lisa Morrill Eden Prairie Maria Rucke 3/2/2016 13:45 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:45

132420 Service DeskAdd Elisabet (Liz) Berger of Minnetonka to the LO RecTrac 3.1

mailing list1/5/2016 13:28 Resolved Sue Christiansen LOGIS Peter Carlson 1/5/2016 13:35 Peter Carlson Medium - 3-7 days 1/5/2016 13:35

132421 Infrastructure Group Firewall access from Maple Grove to TriTech servers at LOGIS 1/5/2016 13:31 Resolved Tom Folie LOGIS Virginia Vaske 1/22/2016 9:04 Virginia Vaske Medium - 3-7 days 1/22/2016 9:04

132422 RecTrac St. Louis Park: How do we check Plug N Pay for transactions? 1/5/2016 13:32 Resolved Caroline Voss St. Louis Park Sue Christiansen 1/5/2016 14:04 Sue Christiansen Medium - 3-7 days 1/5/2016 14:04

132423 JDE HR/Payroll Gross to Net error 1/5/2016 13:33Pending Client

ResponseKarrie Glen Lakeville Nancy Hilary 1/5/2016 15:58 Nancy Hilary Critical - 1 day

132424 JDE HR/Payroll Terming benefits 12-25-2015 1/5/2016 13:37 Resolved Cassi McMayer Edina Nancy Hilary 1/5/2016 13:57 Cassi McMayer Medium - 3-7 days 1/5/2016 15:41

132425 Systems Group Citrix Receiver not liking user credentials 1/5/2016 13:55 Resolved Katie Bisek Edina Brian Peterson 1/13/2016 9:25 Brian Peterson Medium - 3-7 days 1/13/2016 9:25

132426 PIMS Locked out of Citrix Receiver 1/5/2016 14:01 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 1/6/2016 8:36 Jeff Munsterteiger Medium - 3-7 days 1/5/2016 14:12

132427 Utility Billing Rate Changes 1/5/2016 14:12 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 1/6/2016 15:26 Connie Dalsen Medium - 3-7 days 1/6/2016 15:26

132428 PIMS Updated PayPal ePermits manager password 1/5/2016 14:13 Resolved Sue Kotchevar Eden Prairie Maria Rucke 1/7/2016 8:48 Maria Rucke Medium - 3-7 days 1/7/2016 8:48

132429 RecTracThe City of Golden Valley has a transaction from 1/4/16 that did

not “postauth” – for $64.001/5/2016 14:14 Resolved Sue Watson Golden Valley Sue Christiansen 1/5/2016 14:16 Sue Christiansen Medium - 3-7 days 1/5/2016 14:17

132430 JDE HR/Payroll 2015 time ? 1/5/2016 14:27 Resolved Lisa Linnane Farmington Nancy Hilary 1/6/2016 9:44 Nancy Hilary Medium - 3-7 days 1/6/2016 9:44

132431 JDE HR/Payroll Job Entry Template 1/5/2016 14:30 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/6/2016 8:02 Kathy Jo Price Medium - 3-7 days 1/6/2016 8:02

132432 RecTrac Reusing Activity Numbers 1/5/2016 14:33 Resolved Kelly O'Dea Minnetonka Paul Norton 1/11/2016 11:30 Paul Norton Critical - 1 day 1/11/2016 10:15

132433 Network Services Request for More Disk Space for GV-MAIL (Nagios Warning) 1/5/2016 14:41 Resolved Beth Yurchisin Golden Valley Brian Peterson 1/6/2016 12:43 Brian Peterson Medium - 3-7 days 1/6/2016 12:43

132434 RecTracMinnetonka: Is there a way to bulk change a reservation time

for one client?1/5/2016 14:47 Resolved Ann Davy Minnetonka Sue Christiansen 1/14/2016 15:59 Sue Christiansen Medium - 3-7 days 1/14/2016 15:58

132435 Network Services Internet Switch Changes 1/5/2016 14:52 Resolved Mario Jara Bloomington Jack Israel 1/6/2016 9:05 Jack Israel Medium - 3-7 days 1/6/2016 9:05

132436 Special Assessments CY - Transfer to Assessment Projects 1/5/2016 15:10 Resolved Gail Petschl Crystal Norb Vossen 2/4/2016 10:40 Norb Vossen Medium - 3-7 days 2/4/2016 10:40

132437 JDE HR/Payroll DBA 7001 Central Pension 1/5/2016 15:11 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/5/2016 15:11 Nikki Heinbuch Medium - 3-7 days 1/5/2016 15:23

132438 JDE Finance Filezilla 1/5/2016 15:16 Resolved Kim Hansen Austin Dave Schleicher 1/5/2016 15:49 Melissa Wilson Critical - 1 day 1/5/2016 15:50

132440 RecTrac Shelter Pictures for GV WebTrac 1/5/2016 15:26 Resolved Sheila Van Sloun Golden Valley Paul Norton 3/21/2016 11:10 Sheila Van Sloun Critical - 1 day 3/21/2016 11:10

132441 JDE HR/Payroll work comp rates 1/5/2016 15:33 In Progress Kim Hansen Austin Nancy Hilary 1/20/2016 6:32 Nancy Hilary Medium - 3-7 days

132442 Service Desk Order new 22" monitor for Jill per ticket 132329 1/5/2016 15:33 Resolved Jill BondhusRice/Steele

Consolidated PSAPLori Hackett 1/20/2016 16:31 Lori Hackett Medium - 3-7 days 1/20/2016 16:31

132443 Network Services Order Firewall AMP License 1/5/2016 15:37 Resolved Ian Hardie South St. Paul Lori Hackett 3/3/2016 8:26 Lori Hackett Medium - 3-7 days 3/3/2016 8:26

of 186


132444 Service DeskAdd Ian Hardie, Chris Essar, Shannon Young, and Alyssa Kellas

to the RecTrac 10.3 email group list1/5/2016 15:43 Resolved Sue Christiansen LOGIS Peter Carlson 1/6/2016 8:19 Peter Carlson Medium - 3-7 days 1/6/2016 8:19

132445 JDE HR/Payroll Leave Accrual Beginning Balance 1/5/2016 15:47 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/5/2016 15:55 Jeff Zuba Medium - 3-7 days 1/5/2016 16:05

132446 JDE HR/Payroll Process Year End Leave Accrual Report 1/5/2016 15:49 In Progress Lisa Linnane Farmington Nancy Hilary 1/8/2016 8:52 Lisa Linnane Medium - 3-7 days

132447 RecTrac WebTrac Picture for Free Programs 1/5/2016 15:50 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 15:11 Paul Norton Medium - 3-7 days 1/6/2016 15:11

132448 RecTrac WebTrac picture for All Programs 1/5/2016 15:50 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 15:19 Paul Norton Medium - 3-7 days 1/6/2016 15:20

132449 JDE HR/Payroll JDE access for Melissa Timm 1/5/2016 15:58 Resolved Gina Dwyer Eagan Dave Schleicher 5/9/2016 8:33 Lori Peterson Critical - 1 day 5/5/2016 17:57

132450 RecTrac Lakeville: Enrollment W/ Waitlist 1/5/2016 15:59 Resolved Joe Masiarchin Lakeville Sue Christiansen 2/24/2016 14:43 Sue Christiansen Medium - 3-7 days 2/24/2016 14:43

132451 RecTrac Scrolling photos on Webtrac 1/5/2016 16:01 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 16:07 Paul Norton Medium - 3-7 days 1/6/2016 16:07

132452 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/5/2016 16:02 Resolved Trisha Sauer Minnetonka Dave Schleicher 1/5/2016 16:30 Trisha Sauer Medium - 3-7 days 1/5/2016 16:19

132453 Service Desk Add six Brooklyn Center contacts to the LO RecTrac 3.1 1/5/2016 16:03 Resolved Sue Christiansen LOGIS Peter Carlson 1/6/2016 8:26 Peter Carlson Medium - 3-7 days 1/6/2016 8:26

132454 RecTracURGENT - CUSTOMER NEEDS REFUND (Pramod Taneja - Golden

Valley)1/5/2016 16:05 Resolved Sue Watson Golden Valley Sue Christiansen 1/6/2016 13:09 Ross Tenaglia Medium - 3-7 days 1/6/2016 13:09

132455 Network Services Price out ILO Advanced license for George 1/5/2016 16:08 Resolved George Jensen Anoka County JLEC Lori Hackett 2/1/2016 8:16 Lori HackettProject - no specified

due date2/1/2016 8:20

132456 RecTrac Golden Valley Pramod Taneja refund issue 1/5/2016 16:14 Resolved Logis Internal LOGIS Sue Christiansen 1/6/2016 15:33 Sue Christiansen High - 2 days 1/6/2016 15:33

132457 JDE HR/Payroll Rollover Processing 1/5/2016 16:16 Resolved Greg Moeller Crystal Nancy Hilary 1/6/2016 12:45 Nancy Hilary Medium - 3-7 days 1/6/2016 12:44

132458 Network Services Anyconnect and our Squad Video Access points 1/5/2016 16:17 Resolved Jim Constantineau Farmington Adam Maloney 3/10/2016 15:48 Adam Maloney Medium - 3-7 days 3/10/2016 15:48

132459 Service Desk Provide SQL backup file 1/5/2016 16:24 Resolved Lonnie Rolf LOGIS Joe Rader 1/6/2016 8:45 Joe Rader Medium - 3-7 days 1/6/2016 8:46

132460 PIMSQuestions about changing categories in ePermits and other misc

questions 1/5/2016 16:28 Resolved Jackie Onischuk Edina Maria Rucke 1/6/2016 9:14 Maria Rucke Medium - 3-7 days 1/6/2016 9:14

132461 Infrastructure Group Help diagnosing building fire system communication failures 1/5/2016 16:33 Resolved Beth Yurchisin Golden Valley Jack Israel 1/26/2016 16:03 Jack Israel Medium - 3-7 days 1/26/2016 16:03

132462 JDE HR/Payroll Insight Report - HealthCare Measurement Period 2 1/5/2016 16:36 Resolved Jesse Swenson Richfield Dave Schleicher 1/6/2016 13:20 Dave Schleicher Medium - 3-7 days 1/13/2016 13:15

132463 JDE HR/Payroll apprize mapping 1/5/2016 17:41 Resolved Greg Moeller Crystal Nancy Hilary 1/8/2016 11:23 Greg Moeller Medium - 3-7 days 2/11/2016 10:30

132465 JDE HR/Payroll Alpha Benefit Enrollment Option / Path 1/6/2016 6:10 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/6/2016 10:45 Elizabeth Peifer Medium - 3-7 days 1/6/2016 10:46

132466 JDE HR/PayrollR56ACCZL Leave Accrual 3V needs Loss Total and not print

when zero loss1/6/2016 6:48 Resolved Nancy Hilary LOGIS Nancy Hilary 2/25/2016 15:21 Nancy Hilary Medium - 3-7 days 2/25/2016 15:21

132467 JDE HR/PayrollEE 114939 Vacation DBA Instruction incorrectly includes Start

Date1/6/2016 7:05 Resolved Cindy Nelson Ramsey Nancy Hilary 1/6/2016 10:20 Nancy Hilary Medium - 3-7 days 1/6/2016 10:19

132468 Network Services Change for Backups 1/6/2016 7:23 Resolved John Paulsen LOGIS John Paulsen 1/6/2016 15:21 John Paulsen Medium - 3-7 days 1/6/2016 15:21

132469 Utility Billing HUC - Cannot Generate Bill Batch 1/6/2016 7:27 Resolved Sue WinterHutchinson Utility

CommissionConnie Dalsen 1/6/2016 15:07 Connie Dalsen Critical - 1 day 1/6/2016 15:07

132470 JDE HR/Payroll Passive enrollments - NEED TO RESEARCH 1/6/2016 7:44Pending Client

ResponseLisa Linnane Farmington Nancy Hilary 1/6/2016 9:31 Nancy Hilary Medium - 3-7 days

132471 Systems GroupRedirected restore for CIS payment engine databases for South

St. Paul1/6/2016 7:50 Resolved Lonnie Rolf LOGIS John Paulsen 1/6/2016 14:12 John Paulsen Medium - 3-7 days 1/6/2016 14:12

132472 Service Desk JDE Restore 1/6/2016 7:54 Resolved Jill Davis LOGIS Joe Rader 1/6/2016 11:35 Joe Rader Medium - 3-7 days 1/6/2016 11:35

132473 JDE HR/Payroll Sync Employee Master with Union Rates errors 1/6/2016 8:04 Resolved Kim Hansen Austin Nikki Heinbuch 1/6/2016 8:08 Nikki Heinbuch Medium - 3-7 days 1/11/2016 11:16

132474 Utility Billing Delete .Link account 1/6/2016 8:09 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/6/2016 8:16 Connie Dalsen Medium - 3-7 days 1/6/2016 8:16

132475 PIMS Remove incorrect payment for permit #247466 1/6/2016 8:22 Resolved Aaron Borken St. Louis Park Judd Harper 1/6/2016 8:44 Judd Harper Medium - 3-7 days 1/6/2016 8:44

132476 Network Services Apply New Symantec Licenses 1/6/2016 8:30 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Carl Pearson 1/7/2016 9:54 Carl Pearson Medium - 3-7 days 1/7/2016 9:56

132477 Systems Group Email Delay 1/6/2016 8:30 Resolved Rob Boerboom Farmington Brian Peterson 1/28/2016 16:41 Brian Peterson Medium - 3-7 days 1/8/2016 8:03

132478 Public Safety GeneralOwatonna PD - Drug Court Weekly Report - Email

added/changed1/6/2016 8:45 Resolved Eric Rethemeier Owatonna John Rogers 1/6/2016 9:23 John Rogers Medium - 3-7 days 1/6/2016 9:23

132479 Service Desk New VPN user 1/6/2016 8:52 Resolved Dean Busch Robbinsdale Peter Carlson 1/7/2016 10:40 Peter Carlson Medium - 3-7 days 1/7/2016 10:40

132480 Service Desk PPS Database - Redirected Restore of PDSDB from RH to CITY 1/6/2016 8:53 Resolved Lonnie Rolf LOGIS Peter Carlson 1/6/2016 11:46 Lonnie Rolf Medium - 3-7 days 1/6/2016 12:39

132481 RecTrac Eagan: Scheduled Payments - changes not saving in RecTrac 1/6/2016 9:01 Resolved Jared Flewellen Eagan Sue Christiansen 4/6/2016 12:49 Ross Tenaglia High - 2 days 4/6/2016 12:49

132482 RecTracEagan: Fire Fox - VIC shows red light when FireFox is used for

RecTrac1/6/2016 9:02 Resolved Jared Flewellen Eagan Sue Christiansen 1/15/2016 11:29 Sue Christiansen Critical - 1 day 1/15/2016 11:29

132483 RecTrac Eagan: Receipt Profile adjustments 1/6/2016 9:04 Resolved Jared Flewellen Eagan Sue Christiansen 1/7/2016 8:56 Ross Tenaglia Medium - 3-7 days 1/7/2016 8:56

of 186


132484 RecTrac Eagan: Camera - need list of VSI approved cameras 1/6/2016 9:05 Resolved Jared Flewellen Eagan Sue Christiansen 1/6/2016 10:44 Ross Tenaglia Critical - 1 day 1/6/2016 10:43

132485 Network Services Order Voice Bundle - BC 1/6/2016 9:05 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/1/2016 16:13 Lori Hackett Medium - 3-7 days 3/1/2016 16:13

132486 Network Services Voice mail change for motor vehicle 1/6/2016 9:05 Resolved Dean Busch Robbinsdale Carl Pearson 1/7/2016 13:15 Carl Pearson Critical - 1 day 1/7/2016 13:15

132487 JDE HR/Payroll Default Date for Enrolling Employee in Benefits 1/6/2016 9:06 Resolved Wanita Williams Golden Valley Nancy Hilary 1/6/2016 9:18 Wanita Williams Medium - 3-7 days 1/6/2016 9:22

132488 RecTrac Eagan: Membership Tokens 1/6/2016 9:06 Resolved Jared Flewellen Eagan Paul Norton 2/5/2016 8:18 Ross Tenaglia Critical - 1 day 2/5/2016 8:18

132489 RecTrac Eagan: Scheduled Reports 1/6/2016 9:07 Resolved Jared Flewellen Eagan Sue Christiansen 1/27/2016 14:09 Amy Grannes Critical - 1 day 1/27/2016 10:27

132490 RecTrac Eagan - question about Activities Section 1/6/2016 9:08 Resolved Jared Flewellen Eagan Sue Christiansen 1/8/2016 8:20 Ross Tenaglia Critical - 1 day 1/8/2016 8:20

132492 RecTrac Eagan: Editing Past Settlements 1/6/2016 9:10 Resolved Jared Flewellen Eagan Sue Christiansen 1/7/2016 7:39 Ross Tenaglia Critical - 1 day 1/7/2016 7:39

132493 Systems Group nh Disks is WARNING 1/6/2016 9:10 Resolved Joe Rader LOGIS Brian Peterson 1/6/2016 14:07 Brian Peterson Medium - 3-7 days 1/6/2016 14:07

132494 Service Desk PIMS Accounts-Eden Prairie 1/6/2016 9:14 Resolved Ryan Higgins Eden Prairie Peter Carlson 1/6/2016 13:01 Peter Carlson Medium - 3-7 days 1/6/2016 13:03

132495 RecTrac "Max number of users in RecTrac" 1/6/2016 9:26 Resolved Stacy Voelker St. Louis Park Paul Norton 1/8/2016 8:56 Stacy Voelker High - 2 days 1/8/2016 8:49

132496 JDE HR/Payroll passive enrollments 1/6/2016 9:46 Resolved Wendy Brierley NWCT Nancy Hilary 1/6/2016 11:15 Nancy Hilary Medium - 3-7 days 1/6/2016 11:10

132497 JDE HR/Payroll Need employee set up on ESS 1/6/2016 10:00 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/6/2016 11:47 Tricia Daninger Medium - 3-7 days 1/6/2016 11:46

132498 JDE HR/Payroll Pay Grade Step Updates 1/6/2016 10:02 Resolved Carrie Person Edina Tricia Daninger 1/6/2016 11:40 Tricia Daninger Medium - 3-7 days 1/6/2016 11:39

132499 JDE HR/Payroll LOGISPDBAH role 1/6/2016 10:06 Resolved Carrie Person Edina Nikki Heinbuch 1/11/2016 10:53 Nikki Heinbuch Medium - 3-7 days 1/11/2016 10:54

132500 RecTrac Lakeville: Hardware Startup Error 1/6/2016 10:21 Resolved Patty Dexter Lakeville Sue Christiansen 1/6/2016 10:39 Sue Christiansen Medium - 3-7 days 1/6/2016 10:39

132501 RecTrac RE: LOGIS: 131099 - Automated reservation reminder 1/6/2016 10:22 Resolved Kacie Robinson Lakeville Sue Christiansen 1/6/2016 10:34 RecTrac Medium - 3-7 days 1/6/2016 10:34

132502 Infrastructure Group Add IP added to allowed VPN list 1/6/2016 10:30 Resolved Ethan Cousins Steele County Jack Israel 1/6/2016 13:03 System Medium - 3-7 days 1/6/2016 11:34

132503 RecTrac Lakeville - needs a report to show revenue for a set of classes 1/6/2016 10:35 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 10:30 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:30

132505 RecTrac FW: Webtrac messages coming to UB Do Not Reply email 1/6/2016 10:49 Resolved Sheri Robertson Maple Grove Sue Christiansen 1/6/2016 14:15 Sheri Robertson Medium - 3-7 days 1/6/2016 11:31

132506 JDE HR/Payroll ESS User Change 1/6/2016 10:53 Resolved Carrie Person Edina Tricia Daninger 1/6/2016 11:48 Tricia Daninger Medium - 3-7 days 1/6/2016 11:48

132507 JDE Finance a/p report 1/6/2016 10:56 Resolved Lisa Reiten Apple Valley Jill Davis 1/6/2016 11:31 Jill Davis Medium - 3-7 days 1/6/2016 11:19

132508 JDE HR/Payroll Access for beginning balance change 1/6/2016 10:56 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/6/2016 11:07 Nikki Heinbuch Medium - 3-7 days 1/7/2016 8:01

132510 PIMS Code Enforcement report 1/6/2016 11:07 Resolved Kathy Mueller Richfield Judd Harper 1/28/2016 8:57 Kathy Mueller Medium - 3-7 days 1/28/2016 8:54

132511 PIMSPermit issued over the counter in October - Has transaction

record in PayPal on 12/30/151/6/2016 11:17 Resolved Sarah Brandel Eagan Maria Rucke 2/22/2016 11:36 Maria Rucke Critical - 1 day 2/22/2016 11:36

132512Public Safety

DevelopmentFALSE ALARM BILLABLE AUTO REPORT 1/6/2016 11:20 Resolved Trista Miller Mendota Heights John Rogers 1/12/2016 9:05 John Rogers Medium - 3-7 days 1/12/2016 9:05

132513 Utility BillingMeter Removed Date displaying 1900 for the year on Meter

Change Out 1/6/2016 11:22 In Progress Deb Montilino St. Louis Park Pam Kummer 1/6/2016 11:44 Deb Montilino Medium - 3-7 days

132514 JDE HR/Payroll set up Ortho option in Benefit Plan Options 1/6/2016 11:30 Resolved Gina Dwyer Eagan Nancy Hilary 1/7/2016 9:22 Nancy Hilary Critical - 1 day 1/7/2016 9:21

132515 JDE Finance question 1/6/2016 11:33 Resolved Carol Gass New Hope Jill Davis 1/6/2016 12:56 Carol Gass Medium - 3-7 days 1/6/2016 13:04

132516 Special Assessments Needs PDS/SA password 1/6/2016 11:34 Resolved Cary McNallan Rochester Sue Christiansen 1/6/2016 11:37 Sue Christiansen Medium - 3-7 days 1/6/2016 11:37

132517 JDE HR/Payroll JDE Manuals 1/6/2016 11:41 Internal Testing Brenda Wendlandt Farmington Dave Schleicher 1/6/2016 13:08 Dave Schleicher Medium - 3-7 days

132518 Infrastructure Group Planned Outage 1/6/2016 11:49 Resolved Josh Wilske Eagan Vu Pham 1/8/2016 15:34 Vu Pham Critical - 1 day 1/8/2016 15:34

132519 JDE HR/Payroll Change to Payroll Disbursement Entry 1/6/2016 11:54 Resolved Kyle Sawyer Edina Dave Schleicher 1/7/2016 13:22 Kyle Sawyer Medium - 3-7 days 1/7/2016 13:36

132520 JDE HR/Payroll Passive Enrollment 1/6/2016 11:59 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/6/2016 13:42 Nancy Hilary Medium - 3-7 days 1/6/2016 13:41

132521 JDE HR/Payroll

Interim check need to do your behind the scene madness

please. The CF is okay but one of the PERA amounts is not

pulling correctly through. Thanks...

1/6/2016 12:00 Resolved Julie Nowlan Coon Rapids Nancy Hilary 1/6/2016 13:16 Nancy Hilary Medium - 3-7 days 1/6/2016 13:16

132522 Tracker AdminPhaseWare Tracker Updates for Keith Michaels Departure

(1/15/16)1/6/2016 12:02 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 2/1/2016 12:23 Sue Christiansen Medium - 8-14 days 2/1/2016 12:23

132523 Network Services Prepare for CommVault Expansion for additional capacity 1/6/2016 12:03 Resolved Janelle Day LOGIS Scott Crocker 5/10/2016 11:54 Scott CrockerProject - no specified

due date5/10/2016 11:55

132524 RecTrac Processing Credit for Ella Springer 1/6/2016 12:10 Resolved Karla Hartmann Lakeville Paul Norton 4/18/2016 9:52 Paul Norton Medium - 3-7 days 4/18/2016 9:51

132525 Infrastructure Group ED - New monitoring server 1/6/2016 12:22 Resolved Ryan Browning Edina Virginia Vaske 4/12/2016 14:17 Virginia Vaske Medium - 3-7 days 4/12/2016 14:17

132526 Network Services CIP Tape Library Purchase - 2016 1/6/2016 12:25 Resolved Janelle Day LOGIS Lori Hackett 1/20/2016 8:50 Lori Hackett Medium - 3-7 days 1/22/2016 14:21

132527 JDE HR/Payroll Leave plan and STD 1/6/2016 12:39 Resolved Eve Lomaistro New Hope Nancy Hilary 1/12/2016 15:31 Eve Lomaistro Medium - 3-7 days 1/21/2016 12:38

132528 Service DeskAnnual CommVault Review of Documentation, Scheduling and

Security1/6/2016 12:48 In Progress John Paulsen LOGIS Scott Crocker 5/17/2016 11:08 Scott Crocker


due date

132529 Utility Billing Screen shot of error message when sending emails out 1/6/2016 13:05 Resolved Gail Ripley Apple Valley Pam Kummer 1/19/2016 16:06 Pam Kummer Medium - 3-7 days 1/19/2016 16:06

132531 PIMS Questions about eScheduling 1/6/2016 13:06 Resolved Lisa Morrill Eden Prairie Maria Rucke 1/22/2016 10:24 Maria Rucke Medium - 3-7 days 1/22/2016 10:24

132532 Tracker Admin Outlook Stopped Working - Error Message 1/6/2016 13:07 In Progress Lori Hackett LOGIS Sue Christiansen 1/12/2016 14:38 Lori Hackett Medium - 3-7 days

of 186


132533 JDE HR/PayrollNeed to make changes and looking for LOGIS staff assistance,

before running prepayroll1/6/2016 13:11 Resolved Sharon More South St. Paul Nancy Hilary 1/6/2016 14:22 Nancy Hilary Medium - 3-7 days 1/6/2016 14:20

132534 Service Desk FW: CryptoWall 1/6/2016 13:22 Resolved James Goldenstein Eden Prairie Joe Rader 1/11/2016 10:12 Joe Rader Medium - 3-7 days 1/11/2016 10:12

132535 JDE Finance FW: Destruction Date 1/6/2016 13:35 Resolved Sue Fogal Brooklyn Center Dave Schleicher 1/6/2016 14:02 Dave Schleicher Medium - 3-7 days 1/6/2016 14:02

132536 JDE HR/Payroll Audit User Security 1/6/2016 13:40 Resolved Tricia Daninger 1/6/2016 15:07 Tricia Daninger Medium - 3-7 days 1/7/2016 9:25

132537 JDE HR/Payroll we no longer have DISPPT Benefit Group 1/6/2016 13:40 New Rhonda O'Loughlin Richfield Nancy Hilary 1/6/2016 13:38 Rhonda O'Loughlin Medium - 3-7 days

132538 JDE Finance FileZilla 1/6/2016 13:53 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/6/2016 14:34 Lisa Reiten Medium - 3-7 days 1/6/2016 14:35

132539 JDE Finance Insight Budget 1/6/2016 14:09 Resolved Shari Rains New Hope Dave Schleicher 1/6/2016 15:30 Dave Schleicher Medium - 3-7 days 1/6/2016 15:30

132540 Network Services Please download and install JM18961 to DV910 1/6/2016 14:24 Resolved Nancy Hilary LOGIS Nolan Little 1/6/2016 15:19 Nolan Little Medium - 3-7 days 1/6/2016 15:19

132541 PIMS Set up Finance Director in PIMS to run reports 1/6/2016 14:24 Resolved David Fisher Edina Maria Rucke 1/7/2016 8:27 Maria Rucke Medium - 3-7 days 1/7/2016 8:27

132542 Infrastructure Group Add another IP to VPN Tunnel 1/6/2016 14:26 Resolved Ethan Cousins Steele County Vu Pham 1/13/2016 10:13 Vu Pham Medium - 3-7 days 1/13/2016 10:13

132543 Network Services Please build and deploy DVU160106 1/6/2016 14:32 Resolved Nancy Hilary LOGIS Nolan Little 1/6/2016 15:19 Nolan Little Medium - 3-7 days 1/6/2016 15:19

132544 RecTrac FW: AmEx/Discover - City of Eagan 1/6/2016 14:38 Resolved Marshall Grange Eagan Sue Christiansen 1/6/2016 14:52 RecTrac Medium - 3-7 days 1/6/2016 14:51

132546 JDE HR/Payroll Audit User Security 1/6/2016 14:57 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/7/2016 9:23 Tricia Daninger Medium - 3-7 days 1/7/2016 9:23

132548 JDE HR/Payroll Audit User Security 1/6/2016 14:59 Resolved Sandra Tauer White Bear Lake Tricia Daninger 1/7/2016 9:24 Tricia Daninger Medium - 3-7 days 1/7/2016 9:24

132549 JDE HR/Payroll Audit User Security 1/6/2016 15:01 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/7/2016 9:25 Tricia Daninger Medium - 3-7 days 1/7/2016 9:25

132551 JDE Finance Delete Docuscan batch BI196A 1/6/2016 15:04 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/6/2016 15:17 Jill Davis Medium - 3-7 days 1/6/2016 15:17

132552 Infrastructure Group DNS config on switches 1/6/2016 15:21 Resolved Ryan Browning Edina Virginia Vaske 3/18/2016 14:26 Virginia Vaske Medium - 3-7 days 3/18/2016 14:26

132553 RecTrac WebTrac changes 1/6/2016 15:27 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/7/2016 13:55 Paul Norton Medium - 3-7 days 1/7/2016 13:55

132554 Service Desk Suspicious behavior on PC 1/6/2016 15:27 Resolved Mark Erickson South Metro Fire Joe Rader 1/6/2016 17:09 Joe Rader Medium - 3-7 days 1/6/2016 16:40

132555 JDE HR/Payroll year end leave accrual report 1/6/2016 15:27 In Progress Wendy Brierley NWCT Nancy Hilary 1/21/2016 13:16 Nancy Hilary Medium - 3-7 days

132556 Infrastructure Group Set up switch port for phone. 1/6/2016 15:33 Resolved Jesse Meyer-Ruud Edina Jason Stickler 2/4/2016 1:47 Jason Stickler Medium - 3-7 days 2/4/2016 1:48

132557 PIMS Question about a hold on a contractor 1/6/2016 15:34 Resolved Jackie Onischuk Edina Maria Rucke 1/7/2016 8:29 Maria Rucke Medium - 3-7 days 1/7/2016 8:29

132558 JDE Finance Global Close 1/6/2016 15:38 Resolved Tom Nesseth Lakeville Jill Davis 1/12/2016 17:02 Tom Nesseth Medium - 3-7 days 1/13/2016 7:51

132559 JDE Finance New Employee 1/6/2016 15:42 Resolved Fran Hanson Coon Rapids Dave Schleicher 1/11/2016 15:00 Fran Hanson Medium - 3-7 days 1/7/2016 10:01

132560 JDE HR/Payroll Apprize Integration 1/6/2016 15:42 Resolved Steve Hauer Maple Grove Nancy Hilary 1/7/2016 10:24 Nancy Hilary Medium - 3-7 days 2/11/2016 13:26

132561 RecTrac EVENT TIMER DOWN 1/6/2016 15:56 Resolved Dan Mueller Crystal Sue Christiansen 1/6/2016 16:14 Sue Christiansen Medium - 3-7 days 1/6/2016 16:14

132562 PIMS Help with sprinkler ePermit 1/6/2016 15:58 In Progress Karen Bretson Edina Maria Rucke 1/28/2016 14:24 Maria RuckeProject - no specified

due date

132563 PIMS RPZ Valves letters, change of names, and reprint of letters 1/6/2016 16:10 Resolved Peggy Faber Apple Valley Jane Watje 1/6/2016 16:18 Jane Watje Medium - 3-7 days 1/6/2016 16:18

132564 Systems Group SSL cert needed for website 1/6/2016 16:13 Resolved Jason Huber St. Louis Park Brent Rebischke 3/21/2016 15:30 Brent Rebischke Medium - 3-7 days 3/21/2016 15:30

132565 PIMS Business license renewals 1/6/2016 16:18 Resolved Kim Miller White Bear Lake Jane Watje 1/6/2016 16:21 Jane Watje Medium - 3-7 days 1/6/2016 16:21

132566 RecTracSouth St. Paul: Is it possible to do a partial refund to a credit

card directly from RecTrac? (VSI Ticket #1212314)1/6/2016 16:29 Resolved Alyssa Kellas South St. Paul Sue Christiansen 4/12/2016 15:30 Sue Christiansen Medium - 3-7 days 4/12/2016 15:30

132567 JDE Finance Voucher# 142507 & 142588 1/6/2016 16:29 Resolved JoAnn Eagen Farmington Jill Davis 1/7/2016 7:51 Jill Davis Medium - 3-7 days 1/7/2016 8:12

132568 JDE HR/Payroll ESS Timecards - employee moving from PT to FT 1/6/2016 17:08 Resolved Gina Dwyer Eagan Tricia Daninger 1/7/2016 11:15 Tricia Daninger Medium - 3-7 days 1/7/2016 11:14

132569 JDE HR/Payroll accrual update beginning balances 1/6/2016 17:14 Resolved Greg Moeller Crystal Nikki Heinbuch 1/8/2016 15:27 Greg Moeller Medium - 3-7 days 1/8/2016 9:17

132570 Special Assessments RH - register report change request 1/7/2016 6:15 Resolved Eileen Schneider Rochester Norb Vossen 2/25/2016 14:50 Norb Vossen Medium - 8-14 days 2/25/2016 14:50

132571 JDE HR/Payroll Payroll Vacation Accruals 1/7/2016 6:21 Resolved Lisa Linnane Farmington Nancy Hilary 1/7/2016 8:28 Lisa Linnane Medium - 3-7 days 1/7/2016 8:29

132572 Public Safety Mobiles Need MDC and IIQ logins for new user 1/7/2016 7:21 Resolved Jill BondhusRice/Steele

Consolidated PSAPJohn Nichols 1/20/2016 13:16 John Nichols Medium - 3-7 days 1/20/2016 13:16

132573 Network Services Issues with JLEC AD server. 1/7/2016 7:23 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 1/7/2016 7:26 Kevin Pikkaraine Medium - 3-7 days 1/7/2016 7:26

132574 Network Services PICTOMETRY server issues 1/7/2016 7:54 Resolved George Jensen Anoka County JLEC Scott Crocker 1/20/2016 7:18 Scott Crocker Medium - 3-7 days 1/20/2016 7:19

132575 PIMS Fee calc for permits for the public online? 1/7/2016 7:56 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:32 Maria Rucke Medium - 3-7 days

132576 Special Assessments RH - miscellaneous changes to assessment search report 1/7/2016 7:58 Resolved Eileen Schneider Rochester Norb Vossen 2/25/2016 13:06 Norb Vossen Medium - 3-7 days 2/25/2016 13:06

132577 RecTrac Lakeville: How do you set up a scholarship account? 1/7/2016 8:14 Resolved Tom Nesseth Lakeville Sue Christiansen 1/12/2016 8:17 Sue Christiansen Medium - 3-7 days 1/12/2016 8:17

132578 RecTrac Lakeville: How do you do a correcting entry? 1/7/2016 8:14 Resolved Tom Nesseth Lakeville Sue Christiansen 1/8/2016 8:56 Ross Tenaglia Medium - 3-7 days 1/8/2016 8:56

132579 Network Services LOGIS Site Visit for 2016 1/7/2016 8:24 Resolved Don Rambow White Bear Lake Chad Remick 4/27/2016 12:00 Chad Remick Medium - 3-7 days 1/7/2016 9:36

of 186


132580 Special AssessmentsTax Certification for 2016 - Cannot load Delinquent Water

spreadsheet1/7/2016 8:27 Resolved Lynn Moser St. Paul Lonnie Rolf 2/5/2016 15:35 Lonnie Rolf Medium - 3-7 days 2/5/2016 15:35

132581 RecTracLakeville - Registration withdrawals - how do we hold credit in

the account without refunding the money?1/7/2016 8:29 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 1/7/2016 9:19 Ross Tenaglia Medium - 3-7 days 1/7/2016 9:18

132582 JDE Finance FW: Docusphere/Tungsten 1/7/2016 8:34 Resolved Lisa Reiten Apple Valley Jill Davis 1/7/2016 11:47 Jill Davis Medium - 3-7 days 1/20/2016 8:44

132583 JDE HR/Payroll Benefit rates 1/7/2016 8:39 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 1/7/2016 12:38 Jodie Hildestad Medium - 3-7 days 1/7/2016 12:37

132584 Utility Billing HUC - Billing Email Management 1/7/2016 8:50 Resolved Sue WinterHutchinson Utility

CommissionConnie Dalsen 1/7/2016 10:58 Connie Dalsen High - 2 days 1/7/2016 10:58

132585 JDE Finance AP error 1/7/2016 8:51 Resolved Angie McIntire Ramsey Jill Davis 1/7/2016 10:10 Angie McIntire Medium - 3-7 days 1/7/2016 10:10

132586 Service Desk Check Bay2 PSU 1/7/2016 8:55 Resolved George Jensen Anoka County JLEC Scott Crocker 1/8/2016 15:25 Scott Crocker High - 2 days 1/8/2016 15:25

132587 Public Safety General BI Query report problem 1/7/2016 8:56 Resolved Joanne Paul Golden Valley John Rogers 1/7/2016 9:03 John Rogers Medium - 3-7 days 1/7/2016 9:03

132588 Utility Billing Need some help Ladies. 1/7/2016 9:03 Resolved Denice Muccio-Grout Eagan Pat Lindquist 1/7/2016 16:23 Pat Lindquist Medium - 3-7 days 1/7/2016 16:23

132589 JDE HR/Payroll Finaled PR need Leave report 1/7/2016 9:11 Resolved Karrie Glen Lakeville Nancy Hilary 1/11/2016 14:41 Nancy Hilary Medium - 3-7 days 1/20/2016 14:44

132590 Systems Group Memory is WARNING 1/7/2016 9:11 Resolved Nagios XI LOGIS Keith Michaels 1/7/2016 13:07 Keith Michaels Medium - 3-7 days 1/7/2016 14:06

132591 JDE HR/Payroll EE 103448 Enrollment in Medical missing dates 1/7/2016 9:12 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/8/2016 12:43 Nancy Hilary Medium - 3-7 days 4/5/2016 12:52

132593 PIMS ePermits Link - Can it open in new tab or window? 1/7/2016 9:16 Resolved Katie Bisek Edina Maria Rucke 3/2/2016 13:44 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:44

132594 JDE Finance Old Insight / New Insight - not same? 1/7/2016 9:22 Resolved Katharine Caliri Eden Prairie Dave Schleicher 1/7/2016 9:31 Katharine Caliri Medium - 3-7 days 1/7/2016 9:25

132595 LOGIS Administration Degauss drives 1/7/2016 9:22 Resolved Patty Hartwig Brooklyn Center Victoria Blackford 2/2/2016 10:20 Victoria Blackford Medium - 8-14 days 2/2/2016 10:20

132596 Infrastructure GroupInfrastructure New address needs to be added to Site2Site

tunnel....Sensus1/7/2016 9:25 Resolved Nancy Johnson Crystal Adam Maloney 1/26/2016 13:08 Adam Maloney Medium - 3-7 days 1/26/2016 13:08

132597 Network Services 2016 Staff Augmentation 1/7/2016 9:34 Resolved Dean Busch Robbinsdale Chad Remick 2/16/2016 11:59 Chad Remick Medium - 3-7 days 2/16/2016 12:00

132598 JDE Finance FW: Docusphere/Tungsten 1/7/2016 9:36 Resolved Lisa Reiten Apple Valley Jill Davis 1/13/2016 16:16 Jill Davis Medium - 3-7 days 1/20/2016 8:43

132599 Service Desk CIS Uninstall and Reinstall 1/7/2016 9:48 Resolved Rob Boerboom Farmington Chad Remick 1/7/2016 15:42 Chad Remick Medium - 3-7 days 1/7/2016 15:44

132600 Network Services FW: Logis, Bi-Web - NEEDS AD ACCOUNT REACTIVATED 1/7/2016 9:49 Resolved Kim Henning Mendota Heights Peter Carlson 1/7/2016 10:27 Peter Carlson Medium - 3-7 days 1/7/2016 10:27

132601 RecTrac Lakeville: POS Venue ticket - follow up with Cullen at VSI 1/7/2016 9:50 Resolved Joe Masiarchin Lakeville Sue Christiansen 2/9/2016 15:15 Dan Caffrey Medium - 3-7 days 2/9/2016 15:14

132602 Systems Group Check access between NAT IP and Vcenter 1/7/2016 9:50 Resolved Don Tomlinson Austin Brian Peterson 1/12/2016 9:54 Brian PetersonProject - no specified

due date1/12/2016 9:54

132603 Special Assessments RH - Reporting requirements 1/7/2016 9:56 In Progress Norb Vossen LOGIS Norb VossenProject - no specified

due date

132604 Tracker Admin Please add Dalton Larson (Coon Rapids) to PhaseWare 1/7/2016 9:59 Resolved Dave Schleicher LOGIS Sue Christiansen 1/7/2016 10:22 Dave Schleicher Medium - 3-7 days 1/7/2016 10:21

132605 PIMSProblem with ePermits - Issued Date and Payment Date in

PayPal reflecting 2 different dates 1/7/2016 9:59 Resolved Joy Lang Coon Rapids Maria Rucke 1/29/2016 8:08 Maria Rucke Critical - 1 day 1/29/2016 8:08

132606 PIMS ePermits Receipts to City Staff? 1/7/2016 9:59 Resolved Katie Bisek Edina Judd Harper 1/7/2016 11:27 Judd Harper Medium - 3-7 days 1/7/2016 11:27

132607 Utility Billing Infinity.Link - registration issues 1/7/2016 10:00 Resolved Katrina Mattson St. Louis Park Pam Kummer 1/7/2016 12:08 Pam Kummer Medium - 3-7 days 1/7/2016 12:08

132608 Service Desk Please add Dalton Larson (Coon Rapids) to the GAL and LO JDE 1/7/2016 10:00 Resolved Dave Schleicher LOGIS Peter Carlson 1/7/2016 10:48 Dave Schleicher Medium - 3-7 days 1/7/2016 10:37

132610 Utility Billing Rates link on EUB site 1/7/2016 10:04 Resolved Dona Fowler Edina Pat Lindquist 1/8/2016 8:12 Dona Fowler Medium - 3-7 days 1/7/2016 16:23

132611 JDE HR/Payroll DBAs 5560 and 5562 vouchering and should not be 1/7/2016 10:05 Resolved Lisa Linnane Farmington Nancy Hilary 1/7/2016 10:48 Nancy Hilary Medium - 3-7 days 1/7/2016 10:47

132612 Service Desk Print checks 1/7/2016 10:15 Resolved Heather Campson LOGIS Peter Carlson 1/7/2016 10:36 Peter Carlson Medium - 3-7 days 1/7/2016 10:36

132613 Special AssessmentsRH - list of title companies or attorneys to be entered into Logis

as Payor.xlsx1/7/2016 10:16 Resolved Eileen Schneider Rochester Norb Vossen 1/7/2016 10:18 Norb Vossen Medium - 3-7 days 1/7/2016 10:18

132614 PIMS ePermits - Investigate ePermits2011.Application_Log table usage 1/7/2016 10:26 Resolved Logis Internal LOGIS Jim Hald 2/10/2016 13:49 Jim Hald Medium - 3-7 days 2/10/2016 13:49

132615 Service DeskOrder Startech USB 3.0 to Gigabit ethernet adapter and Service

Desk Supplies1/7/2016 10:32 Resolved Jack Israel LOGIS Lori Hackett 4/15/2016 13:15 Lori Hackett Medium - 3-7 days 4/15/2016 13:15

132616 Service Desk FW: Cisco Jabber 1/7/2016 10:54 Resolved Richard Johnson New Hope Peter Carlson 1/29/2016 13:46 Peter Carlson Medium - 3-7 days 1/29/2016 13:46

132617 RecTrac FW: JD a/r payments in Rectrac 1/7/2016 10:56 Resolved Sheri Robertson Maple Grove Paul Norton 1/11/2016 14:30 Paul Norton Medium - 3-7 days 1/11/2016 14:37

132618 Systems Group New cert needed for webtrac.hopkinsminnetonka.com 1/7/2016 10:56 Resolved Kevin Pikkaraine LOGIS Travis Calef 1/7/2016 16:24 Travis Calef Medium - 3-7 days 1/7/2016 16:24

132619 RecTrac Statement error 1/7/2016 11:07 Resolved Kelly O'Dea Minnetonka Paul Norton 1/11/2016 10:14 Kelly O'Dea Medium - 3-7 days 1/11/2016 10:14

132620 Public Safety CAD Park/Rec Vehicles not showing on ATMM maps in squads 1/7/2016 11:14 Resolved Ryan Holmquist Dakota County Terry Hoium 1/13/2016 8:42 Terry Hoium Medium - 3-7 days 1/13/2016 8:42

132621 Infrastructure Group Configure Port at LOGIS 1/7/2016 11:15 Resolved Beth Yurchisin Golden Valley 1/7/2016 13:16 Brian Peterson Medium - 3-7 days 1/7/2016 13:16

132622 Utility Billing News Notes 1/7/2016 11:16 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 1/7/2016 13:25 Rachel Neuberger Medium - 3-7 days 1/7/2016 13:07

132623 Network Services Please install JM18961 to PY910, xxC and PS910 1/7/2016 11:28 Resolved Nancy Hilary LOGIS Nolan Little 1/20/2016 14:25 Nolan Little Medium - 3-7 days 1/20/2016 14:25

of 186


132624 Network Services Please build and deploy PYU160107 1/7/2016 11:30 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 12:18 Nolan Little Medium - 3-7 days 1/7/2016 12:18

132625 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/7/2016 11:53 Resolved Bart Luce Minnetonka Tricia Daninger 1/7/2016 12:06 Bart Luce Medium - 3-7 days 1/7/2016 14:25

132627 JDE HR/Payroll Point in time build 1/7/2016 12:01 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/8/2016 11:11 Jill Berger Medium - 3-7 days 1/8/2016 11:25

132628 Special Assessments SP - Rollover adjustments Another One... 11 28 23 14 0054 1/7/2016 12:04 Resolved Lynn Moser St. Paul Norb Vossen 2/12/2016 11:25 Norb Vossen Medium - 3-7 days 2/12/2016 11:25

132629 Infrastructure Group COBC WTP WAPs 1/7/2016 12:11 Resolved Patty Hartwig Brooklyn Center Adam Maloney 1/13/2016 15:20 Adam Maloney Medium - 3-7 days 1/13/2016 15:10

132630 JDE HR/Payroll Year End Leave Accrual 1/7/2016 12:12Pending Client

ResponseHeather Campson LOGIS Nancy Hilary 1/8/2016 13:28 Nancy Hilary Medium - 3-7 days

132632 RecTracMaple Grove - Registration - error with WebTrac credit card

payment1/7/2016 12:34 Resolved Kris Ryan Maple Grove Sue Christiansen 1/13/2016 11:15 Sue Christiansen Medium - 3-7 days 1/13/2016 11:15

132633 JDE HR/Payroll Year-End Leave Accrual 1/7/2016 12:49 In Progress Jeff Zuba Robbinsdale Nancy Hilary 1/13/2016 11:58 Nancy Hilary Medium - 3-7 days

132634 PIMS Business LIcense - 1/7/2016 12:52 Resolved Kim Miller White Bear Lake Jane Watje 1/7/2016 12:56 Jane Watje Medium - 3-7 days 1/7/2016 12:56

132635 Network Services Please install JM18961 to PD910 and xxP 1/7/2016 12:56 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 13:40 Nolan Little Medium - 3-7 days 1/7/2016 13:40

132636 PIMS Business License - Renewals report 1/7/2016 12:58 Resolved Kari Mahan St. Louis Park Jane Watje 1/7/2016 13:04 Jane Watje Medium - 3-7 days 1/7/2016 13:04

132637 Service Desk Expand Size of C: 1/7/2016 13:03 Resolved Scott Crocker LOGIS Scott Crocker 1/7/2016 14:26 Scott Crocker Medium - 3-7 days 1/7/2016 14:26

132638 PIMS Right of Way - File Information tab (photos and sketches) 1/7/2016 13:06 In Progress Joe Soukup LOGIS Judd Harper 1/7/2016 15:59 Judd Harper Medium - 3-7 days

132639 JDE Finance Work Order subledger question 1/7/2016 13:07 Resolved Angie McIntire Ramsey Jill Davis 1/13/2016 9:24 Jill Davis Medium - 3-7 days 1/13/2016 9:24

132640 Network Services Please build and deploy PDU160107 1/7/2016 13:09 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 18:27 Nolan Little Medium - 3-7 days 1/7/2016 18:27

132641 Infrastructure Group JDE timeout issues at City of Eagan 1/7/2016 13:12 Resolved Dan Cook Eagan Jack Israel 1/11/2016 14:00 Dave Schleicher Medium - 3-7 days 1/11/2016 14:00

132642 Special Assessments RH - New Login for Internal Staff 1/7/2016 13:12 Resolved Kelly Peterson Rochester Norb Vossen 2/2/2016 8:44 Norb Vossen Medium - 3-7 days 2/2/2016 8:44

132643 Network Services Need help with a voice mailbox. 1/7/2016 13:17 Resolved Roger Anderson Hutchinson Peter Carlson 1/7/2016 15:50 Peter Carlson Medium - 3-7 days 1/7/2016 15:50

132644 JDE HR/Payroll Reactive ESS password/login 1/7/2016 13:19 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/7/2016 14:30 Tricia Daninger Critical - 1 day 1/7/2016 14:30

132645 PIMS Needed payment removed on 2 permits 1/7/2016 13:19 Resolved Lisa Morrill Eden Prairie Maria Rucke 1/7/2016 13:21 Maria Rucke Medium - 3-7 days 1/7/2016 13:21

132646 JDE HR/Payroll Rollovers 1/7/2016 13:31 Resolved Patti Kent Shakopee Nancy Hilary 1/7/2016 14:37 Nancy Hilary Medium - 3-7 days 1/7/2016 14:37

132647 Utility BillingSuccess on the reinstall - need help remapping the UB Drive for

interface and crystal reports1/7/2016 13:40 Resolved Tracy Geise Farmington Pam Kummer 1/7/2016 14:47 Pam Kummer Medium - 3-7 days 1/7/2016 14:47

132648 RecTracMAPLE GROVE: WebTrac / Plug N Pay transaction issues in

December and January (also February) (VSI Ticket #1212618)1/7/2016 13:40 Resolved Logis Internal LOGIS Sue Christiansen 3/15/2016 16:01 Sue Christiansen


due date3/15/2016 16:01

132649Public Safety

DevelopmenteCitation to HC Court Submission Failures: Person Height 1/7/2016 13:41 Resolved Jason Ehlers LOGIS Matt O'Brien 3/15/2016 7:25 Jason Ehlers Medium - 3-7 days 3/15/2016 7:25

132650 Network Services Tungsten Server 1/7/2016 13:59 Resolved Jill Davis LOGIS Joe Rader 1/7/2016 16:50 Joe Rader High - 2 days 1/7/2016 16:50

132651 JDE Finance FW: CSO's - Tungsten access 1/7/2016 14:06 In Progress Lisa Reiten Apple Valley Jill Davis 1/19/2016 11:31 Jill Davis Medium - 3-7 days

132652 RecTrac Park Reservation Receipts 1/7/2016 14:21 Resolved Jane Ottum Lakeville Paul Norton 1/7/2016 16:16 Paul Norton Medium - 3-7 days 1/7/2016 16:17

132653 PIMSQuestion - CAn you wipe out all ME Class 2 contractor License

with Exp Date of 12/31/20151/7/2016 14:36 Resolved Julie Silverberg White Bear Lake Maria Rucke 1/13/2016 15:37 Maria Rucke Medium - 3-7 days 1/13/2016 15:37

132654 RecTrac Lakeville - Section deletion 1/7/2016 14:45 Resolved Patty Ruedy Lakeville Paul Norton 3/17/2016 16:33 [email protected] Medium - 3-7 days 3/17/2016 16:33

132655 Public Safety General New Records Hire 1/7/2016 15:02 Resolved Kim Henning Mendota Heights Rich Sonenblum 1/15/2016 9:35 Kim Henning Medium - 3-7 days 1/13/2016 14:07

132656 Service Desk Pull Websense Licensing Reports 1/7/2016 15:06 Resolved Janelle Day LOGIS Carl Pearson 2/2/2016 9:08 Carl Pearson Medium - 3-7 days 2/2/2016 9:08

132658 Network Services Voicemail name prompt name change 1/7/2016 15:08 Resolved Kim Mabel Richfield Joe Rader 1/12/2016 9:46 Kim Mabel Medium - 3-7 days 1/12/2016 9:19

132659 JDE HR/Payroll New Employees - Rec 1/7/2016 15:25 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/7/2016 15:46 Tricia Daninger Medium - 3-7 days 1/7/2016 15:45

132660 JDE HR/Payroll New Employee - Williston 1/7/2016 15:28 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/8/2016 8:15 Denise Heimerman Medium - 3-7 days 1/7/2016 15:48

132661 RecTrac Lakeville - Kiosk check-in 1/7/2016 15:31 Resolved Patty Ruedy Lakeville Paul Norton 3/17/2016 16:33 [email protected] Medium - 3-7 days 3/17/2016 16:32

132662 Service Desk FW: internet access 1/7/2016 15:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 1/19/2016 7:29 Jason Huber Medium - 3-7 days 1/19/2016 7:29

132663 RecTrac Maple Grove: Processing Error/Cancel class 1/7/2016 15:57 Resolved Chalene Ward Maple Grove Sue Christiansen 1/8/2016 10:15 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:15

132666 JDE HR/Payroll Error Message - Why? 1/7/2016 17:35Pending Client

ResponseWanita Williams Golden Valley Nancy Hilary 1/8/2016 7:52 Nancy Hilary Medium - 3-7 days

132668 Special Assessments RH - Go Live process - Assessment Projects 1/7/2016 21:01 In Progress Kelly Peterson Rochester Lonnie Rolf 1/13/2016 14:30 Lonnie Rolf Medium - 3-7 days

132669 JDE HR/Payroll EE 103713 no enrollment 1/8/2016 6:59 Resolved Greg Moeller Crystal Nancy Hilary 1/8/2016 7:33 Nancy Hilary Medium - 3-7 days 1/8/2016 7:09

132670 Service Desk "Unsent messages in Outbox" message when closing Outlook 1/8/2016 7:17 Resolved Sue Christiansen LOGIS Joe Rader 1/8/2016 8:23 Joe Rader Medium - 3-7 days 1/8/2016 8:22

132671 Utility Billing Ebill Email Failure to Send 1/8/2016 8:05 Resolved Deb Montilino St. Louis Park Connie Dalsen 1/14/2016 7:17 Connie Dalsen Medium - 3-7 days 1/14/2016 7:17

132672 Utility Billing hard delete customer 1/8/2016 8:11 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/8/2016 8:16 Pat Lindquist Medium - 3-7 days 1/8/2016 8:16

of 186


132673 RecTrac Lakeville: How to send mass emails to 20 programs at once 1/8/2016 8:24 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 10:30 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:30

132674 Network Services Bloomington User to Enable 1/8/2016 8:25 Resolved Laurene Draper Bloomington Peter Carlson 1/14/2016 14:27 Peter Carlson Medium - 3-7 days 1/14/2016 14:27

132675 JDE HR/Payroll Employee Termination 1/8/2016 8:25 Resolved Beverley MillerMinnesota Transit

AuthorityTricia Daninger 1/11/2016 15:22 Sue Christiansen Medium - 3-7 days 1/11/2016 15:06

132676 Infrastructure Group Turn down network connection for Wireless to Edina 1/8/2016 8:36 Resolved Jeff Dulac Minnetonka Vu Pham 1/22/2016 8:28 Vu Pham Medium - 3-7 days 1/25/2016 13:21

132677 Systems Group PROBLEM Service Alert - Cluster Disks is WARNING 1/8/2016 8:40 Resolved Nagios XI LOGIS John Paulsen 1/8/2016 9:49 John Paulsen Medium - 3-7 days 1/8/2016 9:49

132678 Service Desk Creekside Greeting Changes 1/8/2016 8:53 Resolved Judy Fradenburgh Bloomington Joe Rader 1/19/2016 10:57 Joe Rader Medium - 3-7 days 1/19/2016 10:56

132679 JDE HR/Payroll New Employees - PD 1/8/2016 9:01 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/11/2016 8:04 Denise Heimerman Medium - 3-7 days 1/8/2016 13:56

132680 Network Services Need a new Entrust VPN user added 1/8/2016 9:03 Resolved Roger Anderson Hutchinson Peter Carlson 1/19/2016 16:03 Roger Anderson Medium - 3-7 days 1/8/2016 13:38

132681 RecTracLakeville: Credit card issues - one registration, 3 charges

(Drkula, 1/7/16)1/8/2016 9:07 Resolved Kacie Robinson Lakeville Sue Christiansen 2/24/2016 14:35 Sue Christiansen Medium - 3-7 days 2/24/2016 14:35

132682 JDE HR/Payroll Terminate ESS access 1/8/2016 9:08 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/8/2016 13:59 Tricia Daninger Medium - 3-7 days 1/8/2016 13:58

132683 JDE Finance JDE Secure Member Data (formerly know as output text) 1/8/2016 9:12 Resolved Maggie Futhey Eagan Dave Schleicher 1/8/2016 15:04 Dave Schleicher Medium - 3-7 days 1/8/2016 15:05

132684 Network Services Create new SSID for Water Treatment 1/8/2016 9:16 Resolved Patty Hartwig Brooklyn Center John Wondra 2/2/2016 13:14 John Wondra Medium - 3-7 days 2/2/2016 13:14

132685 Special Assessments SP - Delinquent Water File needs to be rolled 1/8/2016 9:17 Resolved Lynn Moser St. Paul Norb Vossen 1/8/2016 11:59 Norb Vossen Medium - 3-7 days 1/8/2016 11:59

132686 RecTrac Facility View 1/8/2016 9:20 Resolved Tamara Wallace Lakeville Paul Norton 1/11/2016 14:09 Paul Norton Medium - 3-7 days 1/11/2016 14:09

132687 Utility Billing Delete Infinity.Link 1/8/2016 9:25 Resolved Katrina Mattson St. Louis Park Connie Dalsen 1/8/2016 9:31 Connie Dalsen Medium - 3-7 days 1/8/2016 9:31

132689 JDE HR/Payroll New ESS user 1/8/2016 9:27 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/8/2016 14:09 Jodie Hildestad Medium - 3-7 days 1/8/2016 14:06

132690 PIMS PIMS - Business License change 1/8/2016 9:30 Resolved Xiong Thao Brooklyn Center Judd Harper 5/6/2016 16:33 Judd Harper Medium - 3-7 days 5/6/2016 16:33

132691 PIMS Business license Change request 1/8/2016 9:33 New Xiong Thao Brooklyn Center Holly Amundson 1/8/2016 9:40 Ray JozwiakProject - no specified

due date

132692 JDE HR/Payroll Year End Leave Accrual - Insight Template Available? 1/8/2016 9:36Pending Client

ResponseGina Dwyer Eagan Nancy Hilary 1/8/2016 9:42 Nancy Hilary Medium - 3-7 days

132693 Infrastructure Group Monitor traffic for gas boy app 1/8/2016 9:38 Resolved Sue Donovan Mendota Heights Vu Pham 1/8/2016 13:18 Vu Pham Medium - 3-7 days 1/8/2016 13:18

132694 Network Services Community Center Voice Mail Change Tax Season 1/8/2016 9:43 Resolved Kim Mabel Richfield Joe Rader 1/12/2016 10:55 Joe Rader Medium - 3-7 days 1/12/2016 10:55

132695 RecTrac Lakeville: Question about rules for cutting off registration 1/8/2016 9:49 Resolved Kacie Robinson Lakeville Paul Norton 1/20/2016 13:22 Ray Jozwiak Medium - 3-7 days 1/20/2016 13:22

132696 Network Services High priority - reset citrix account and password 1/8/2016 9:51 Resolved Lynn Vasquez Eagan 1/8/2016 10:00 Tom Folie Medium - 3-7 days 1/8/2016 10:00

132697 PIMS LO - Install Crystal reports on Judd's PC 1/8/2016 9:52 Resolved Judd Harper LOGIS Norb Vossen 1/8/2016 11:46 Norb Vossen Medium - 3-7 days 1/8/2016 11:46

132698 JDE Finance GL Date Change in JDE 1/8/2016 9:56 Resolved Steve Hauer Maple Grove Jill Davis 1/8/2016 12:52 Jill Davis Medium - 3-7 days 1/8/2016 12:52

132699 Network Services Remove Access 1/8/2016 9:56 Resolved Dan Cook Eagan 1/12/2016 13:27 Peter Carlson Medium - 3-7 days 1/12/2016 13:27

132700 Public Safety Mobiles Remove Access 1/8/2016 9:56 Resolved Dan Cook Eagan John Nichols 1/20/2016 12:44 John Nichols Medium - 3-7 days 1/20/2016 12:44

132701 RecTracSt. Louis Park: 2 individuals charged twice in PNP, but only one

transaction for each in RecTrac1/8/2016 9:59 Resolved Stacy Voelker St. Louis Park Sue Christiansen 1/14/2016 11:25 Sue Christiansen Medium - 3-7 days 1/14/2016 11:25

132702 JDE HR/Payroll Summary Mode - Historical Payroll Register 1/8/2016 10:00 Resolved Patti Kent Shakopee Nikki Heinbuch 1/8/2016 10:13 Nikki Heinbuch Medium - 3-7 days 1/8/2016 11:32

132703 PIMS Remove a Payment - Permits 1/8/2016 10:01 Resolved JoAnne Burr St. Louis Park Judd Harper 1/8/2016 10:20 Judd Harper Medium - 3-7 days 1/8/2016 10:20

132704 JDE Finance 1099 Question 1/8/2016 10:05 Resolved Jake Bosley Edina Jill Davis 1/8/2016 11:17 Jake Bosley Medium - 3-7 days 1/8/2016 11:18

132705 Network Services infortel password reset for kdolge 1/8/2016 10:07 Resolved Matt Henning Maple Grove Peter Carlson 1/8/2016 14:18 Matt Henning Medium - 3-7 days 1/8/2016 14:21

132707 JDE HR/Payroll Need database change to payroll JE - when? 1/8/2016 10:15 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/8/2016 10:19 Nancy Hilary Medium - 3-7 days 1/8/2016 11:04

132708 RecTrac

Golden Valley: account (includes question of whether GV wants

to prevent customers from adding credits to their accounts - also

Auto Debit question) (VSI Ticket #1245608)

1/8/2016 10:26 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 4/7/2016 14:47 Sue Christiansen High - 2 days 4/7/2016 14:47

132710 JDE HR/Payroll Password reset 1/8/2016 10:31 Resolved Joan Waterstreet Edina Dave Schleicher 1/8/2016 10:49 Joan Waterstreet Medium - 3-7 days 1/8/2016 10:48

132711 Infrastructure Group New MN Crash Site 1/8/2016 10:33 Resolved Jayson Solberg Rosemount Adam Maloney 1/26/2016 8:18 Adam Maloney Medium - 3-7 days 1/26/2016 8:18

132712 JDE HR/Payroll Updated Mentors - now getting error message 1/8/2016 10:43 Resolved Patti Kent Shakopee Tricia Daninger 1/8/2016 14:10 Patti Kent Medium - 3-7 days 1/8/2016 13:40

132713 Network Services 2016 Domain Renewals - Richfield 1/8/2016 10:43 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 12:50 Lori Hackett Medium - 3-7 days 1/13/2016 12:51

132714 Network Services 2016 Domain Renewals - Edina 1/8/2016 10:46 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 15:10 Lori Hackett Medium - 3-7 days 2/3/2016 15:10

132715 RecTrac FW: St. Louis Park Recreation Division 1/8/2016 10:49 Resolved Carrie Mandler St. Louis Park Paul Norton 1/11/2016 9:36 Carrie Mandler Medium - 3-7 days 1/8/2016 15:07

132716 Network Services 2016 Domain Renewals - Eagan 1/8/2016 10:49 Resolved Janelle Day LOGIS Lori Hackett 1/12/2016 16:28 Lori Hackett Medium - 3-7 days 1/12/2016 16:28

132718 Network Services Ameritrak network 1/8/2016 11:04 Resolved James Goldenstein Eden Prairie Adam Maloney 1/27/2016 13:12 Adam Maloney Medium - 3-7 days 1/27/2016 13:12

132719 Special Assessments EA - SA correction 1/8/2016 11:05 Resolved Alexandra O'Leary Eagan Norb Vossen 1/8/2016 15:36 Norb Vossen Medium - 3-7 days 1/8/2016 15:36

132720 Special Assessments EA - Another correction 1/8/2016 11:05 Resolved Alexandra O'Leary Eagan Norb Vossen 1/8/2016 15:41 Norb Vossen Medium - 3-7 days 1/8/2016 15:41

132721 Network Services Setup New User 1/8/2016 11:05 Resolved Jane Skov Richfield Peter Carlson 1/8/2016 13:01 Peter Carlson Medium - 3-7 days 1/11/2016 10:21

of 186


132722 Service Desk WBL: GIS Issue 1/8/2016 11:06 Resolved Don Rambow White Bear Lake Chad Remick 1/8/2016 14:03 Chad Remick Medium - 3-7 days 1/8/2016 14:03

132723 RecTrac Minnetonka: Supergrid - Outdoor Ice Rinks 1/8/2016 11:11 Resolved Ann Davy Minnetonka Sue Christiansen 1/14/2016 15:57 Sue Christiansen Medium - 3-7 days 1/14/2016 15:57

132724 Infrastructure Group Data Encryption Between Sites 1/8/2016 11:12 In Progress Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Vu Pham 4/5/2016 14:39 Vu Pham Medium - 3-7 days

132725 JDE Finance 1099's 1/8/2016 11:17 Resolved Connie Neubeck St. Louis Park Jill Davis 1/11/2016 7:02 Connie Neubeck Medium - 3-7 days 1/11/2016 7:43

132726 JDE Finance 1099MISC Forms 1/8/2016 11:21 Resolved Jake Bosley Edina Jill Davis 1/8/2016 14:21 Jill Davis Medium - 3-7 days 1/20/2016 8:02

132727 Network Services New User Setup 1/8/2016 11:32 Resolved Jane Skov Richfield Peter Carlson 1/8/2016 13:04 Peter Carlson Medium - 3-7 days 1/11/2016 10:21

132728 RecTrac EVENT TIMER DOWN 1/8/2016 11:42 Resolved Dan Mueller Crystal Sue Christiansen 1/8/2016 11:59 Sue Christiansen Medium - 3-7 days 1/8/2016 11:59


ResponseAmy Dierkhising Maple Grove Pat Lindquist 2/9/2016 16:23 Amy Dierkhising Medium - 3-7 days

132730 Network Services Unable to get to Ramsey County's GIS Website 1/8/2016 11:46 Resolved Don Rambow White Bear Lake Chad Remick 1/8/2016 12:17 Chad Remick Medium - 3-7 days 1/8/2016 12:26

132731 Utility Billing extra garbage fee 1/8/2016 12:00 Resolved Brittany Wright Farmington Connie Dalsen 1/8/2016 13:15 Connie Dalsen Medium - 3-7 days 1/8/2016 13:15

132732 Special AssessmentsLynn cannot load a spreadsheet of Commercial Multi Frontages

created in SFQ into a project1/8/2016 12:04 Resolved Lynn Moser St. Paul Lonnie Rolf 1/9/2016 9:04 Lonnie Rolf Medium - 3-7 days 1/9/2016 9:04

132733 Infrastructure Group assist with Synology setup (Port activations needed) 1/8/2016 12:05 Resolved Beth Yurchisin Golden Valley Jason Stickler 2/3/2016 14:55 Jason Stickler Medium - 3-7 days 2/8/2016 11:27

132734 Network Services SL Email Address Failing 1/8/2016 12:13 Resolved Connie Dalsen LOGIS Peter Carlson 1/14/2016 9:37 Peter Carlson Medium - 3-7 days 1/14/2016 9:37

132735 JDE HR/Payroll termination of ESS 1/8/2016 12:17 Resolved Wendy Brierley NWCT Tricia Daninger 1/8/2016 14:00 Tricia Daninger Medium - 3-7 days 1/8/2016 14:00

132736 Network Services Antivirus on LOGIS Servers 1/8/2016 12:26 Resolved Janelle Day LOGIS Chad Remick 1/20/2016 12:16 Chad Remick Medium - 3-7 days 1/20/2016 12:16

132738 JDE HR/Payroll Payroll Journal Entry database change 1/8/2016 12:35 Resolved Patti Kent Shakopee Dave Schleicher 1/19/2016 15:45 Dave Schleicher Medium - 3-7 days 1/19/2016 16:03

132739 JDE Finance RCLS 1/8/2016 12:48 Resolved Rachel Neuberger Robbinsdale Jill Davis 1/8/2016 13:56 Jill Davis Medium - 3-7 days 1/8/2016 13:56

132740 RecTracURGENT: Hardware Setup Error (Hardware Startup Error - VIC

issue?)1/8/2016 12:52 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 14:29 Jane Ottum Medium - 3-7 days 1/8/2016 14:28

132741 Utility Billing Meter 1/8/2016 12:53 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 1/11/2016 9:24 Pat Lindquist Medium - 3-7 days 1/11/2016 9:24

132742 Utility Billing Update Infinity.Link Rates and Recycling Schedule 1/8/2016 13:08 Resolved Carissa Hoyt New Hope Connie Dalsen 1/8/2016 13:58 Connie Dalsen Medium - 3-7 days 1/8/2016 13:58

132744 JDE HR/Payroll Password Reset 1/8/2016 13:10 Resolved Peter Saabye Edina Tricia Daninger 1/8/2016 13:20 Roxann Maxey Medium - 3-7 days 1/8/2016 13:17

132745 Infrastructure Group FW: Infrastructure Questions - Watchguard 1/8/2016 13:12 Resolved Nancy Johnson Crystal John Wondra 3/10/2016 13:50 John WondraProject - no specified

due date3/10/2016 13:50

132746 JDE HR/Payroll Election PDBA Description 1/8/2016 13:18 Resolved Patti Kent Shakopee Nikki Heinbuch 1/8/2016 16:37 Nikki Heinbuch Medium - 3-7 days 1/11/2016 11:18

132747 Network Services An employee has retired notice. 1/8/2016 13:21 Resolved Roger Anderson Hutchinson Peter Carlson 1/8/2016 16:34 Sue Christiansen Medium - 3-7 days 1/8/2016 14:14

132748 Service Desk Keyboard and mouse stops working 1/8/2016 13:21 Resolved John Sutton

Dakota

Communications

Center

Joe Rader 1/12/2016 11:45 Joe Rader Medium - 3-7 days 1/12/2016 11:45

132749Public Safety

DevelopmentLA - DWI-DUI Incident Report by Officer Report 1/8/2016 13:24 Resolved Diane Bastyr Lakeville John Rogers 1/15/2016 8:50 Diane Bastyr Medium - 8-14 days 1/11/2016 11:06

132750 JDE HR/Payroll Leave Accrual Report 1/8/2016 13:30 Resolved Patti Kent Shakopee Nancy Hilary 1/27/2016 9:55 Nancy Hilary Medium - 3-7 days 1/27/2016 9:55

132751 Network Services DCC report slowness with CAD OSPF trap occurred at 1/8/2016 13:33 Resolved Tom Folie LOGIS Kevin Pikkaraine 2/2/2016 4:06 Kevin Pikkaraine Medium - 3-7 days 2/2/2016 4:06

132752 Special Assessments RH - Post Go Live data cleanup 1/8/2016 13:35 In Progress Logis Internal LOGIS Norb VossenProject - no specified

due date

132753 Special AssessmentsRH - Post Go Live data cleanup - Parcel 5946 on assessment

703510011/8/2016 13:38 Resolved Norb Vossen LOGIS Norb Vossen 1/12/2016 10:50 Norb Vossen


due date1/12/2016 10:50

132754 Systems Group CTX1 - Performance very slow 1/8/2016 13:41 New John Rogers LOGIS Travis Calef 1/11/2016 8:04 Travis Calef Medium - 3-7 days

132755 Network Services Please install ESU JM19000 1/8/2016 13:57 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 8:32 Nolan Little Medium - 3-7 days 1/19/2016 8:32

132756 JDE HR/Payroll Leave Accrual Report 1/8/2016 14:20 Resolved Denise Heimerman Minnetonka Nancy Hilary 2/11/2016 14:42 Nancy Hilary Medium - 3-7 days 1/20/2016 14:44

132757 Public Safety Mobiles High - Disable User 1/8/2016 14:27 Resolved Lynn Vasquez Eagan Jason Ehlers 1/12/2016 12:56 Jason Ehlers Medium - 3-7 days 1/12/2016 12:56

132758 RecTrac How can I schedule (or re-schedule) reports in RecTrac 3.1? 1/8/2016 14:28 Resolved Sue Watson Golden Valley Sue Christiansen 1/8/2016 15:18 Sue Christiansen Medium - 3-7 days 1/8/2016 15:18

132759 JDE HR/Payroll WBL - Cable payroll - Misc Pay 1/8/2016 14:32 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/8/2016 14:44 Sandra Tauer Medium - 3-7 days 1/8/2016 14:43

132760 Utility Billing HUC - Infinity Link Finalled Accts to Delete 1/8/2016 14:34 Resolved Sue WinterHutchinson Utility

CommissionConnie Dalsen 1/8/2016 15:36 Connie Dalsen Medium - 8-14 days 1/8/2016 15:36

132761 RecTrac Event Timer is down again 1/8/2016 14:35 Resolved Dan Mueller Crystal Sue Christiansen 1/11/2016 9:46 Sue Christiansen Medium - 3-7 days 1/11/2016 9:46

132762 JDE Finance FW: Tungsten 1/8/2016 14:40 Resolved Lisa Reiten Apple Valley Jill Davis 1/8/2016 14:44 Jill Davis Medium - 3-7 days 1/12/2016 9:42

132763 JDE HR/Payroll Terminated employees with active pay status 1/8/2016 14:45 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 1/14/2016 8:32 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:32

132764 Network Services Assist with storage expansion 1/8/2016 14:45 Resolved Dave Sack Coon Rapids Brent Rebischke 3/22/2016 15:59 Dave SackProject - no specified

due date3/22/2016 15:58

132765 JDE Finance CLASS export file-too large 1/8/2016 14:59 Resolved Linda Fink Eagan Dave Schleicher 1/13/2016 13:45 Linda Fink Medium - 3-7 days 1/13/2016 13:47

of 186


132766 JDE HR/Payroll Future Data Item not allowing Auto Update - PRGD 1/8/2016 15:00 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/9/2016 8:38 Kathy Jo Price Medium - 3-7 days 1/8/2016 15:06

132767 Network Services Sansio Information 1/8/2016 15:03 Resolved Don Rambow White Bear Lake Chad Remick 1/26/2016 15:21 Chad Remick Medium - 3-7 days 1/26/2016 15:17

132768 RecTrac FW: Coding concerns 1/8/2016 15:09 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/12/2016 11:04 Paul Norton High - 2 days 1/11/2016 16:20

132769 Utility Billing Rate Changes 1/8/2016 15:10 Resolved Jennifer Morse White Bear Lake Pam Kummer 5/3/2016 8:16 Jennifer MorseProject - no specified

due date5/3/2016 8:16

132770 Network Services Change in VOIP Greeting 1/8/2016 15:14 Resolved Tom Kloss Hutchinson Joe Rader 1/15/2016 11:44 Joe Rader Medium - 3-7 days 1/15/2016 9:01

132771 JDE Finance Tungsten 1/8/2016 15:23 Resolved Lisa Reiten Apple Valley Jill Davis 1/20/2016 8:43 Jill Davis Medium - 3-7 days 1/20/2016 8:43

132772 JDE Finance FW: Missing Account Description 1/8/2016 15:34 Resolved Dave Lang Lakeville Dave Schleicher 1/11/2016 16:16 Dave Schleicher Medium - 3-7 days 1/11/2016 16:16

132773 JDE HR/Payroll changing benefits 1/8/2016 15:39 Resolved Patti Page Brooklyn Center Nancy Hilary 1/11/2016 10:59 Patti Page Medium - 3-7 days 1/11/2016 12:41

132774 JDE HR/Payroll Leave Accrual Question 1/8/2016 15:41 Resolved Wanita Williams Golden Valley Nancy Hilary 1/8/2016 16:23 Nancy Hilary Medium - 3-7 days 2/22/2016 8:27

132775 JDE HR/Payroll Password Reset 1/8/2016 15:52 Resolved Goellner, Emily Golden Valley Tricia Daninger 1/8/2016 16:02 Tricia Daninger Medium - 3-7 days 1/8/2016 16:01

132776 Service Desk WiFi Phones for Water Treatment Plant 1/8/2016 15:54 Resolved Patty Hartwig Brooklyn Center Lori Hackett 2/12/2016 16:10 Lori Hackett Medium - 3-7 days 2/12/2016 16:10

132777 Infrastructure Group New IP range for Wakota cameras 1/8/2016 15:55 Resolved Ian Hardie South St. Paul John Wondra 1/19/2016 14:11 John Wondra Medium - 3-7 days 1/19/2016 14:11

132778 RecTracPOS - transaction automatically processed as AMEX, need to

reverse1/8/2016 15:58 Resolved Joe Masiarchin Lakeville Paul Norton 4/13/2016 11:38 Joe Masiarchin Medium - 3-7 days 4/13/2016 11:39

132779 RecTrac help set up youth activities donation in POS 1/8/2016 16:02 Resolved Patty Dexter Lakeville Sue Christiansen 1/12/2016 11:30 Sue Christiansen Medium - 3-7 days 1/12/2016 11:29

132780 JDE HR/Payroll EE Changes 1/8/2016 16:03 Resolved Greg Moeller Crystal Nancy Hilary 1/12/2016 7:10 Nancy Hilary Medium - 3-7 days 1/12/2016 7:10

132781 PIMS Merge duplicate business licensees 1/8/2016 16:04 Resolved Emily Becker New Hope Judd Harper 2/17/2016 14:53 Judd Harper Medium - 3-7 days 2/17/2016 14:53

132782 Network Services 2016 Domain Renewal - Minnetonka 1/8/2016 16:08 Resolved Janelle Day LOGIS Lori Hackett 2/4/2016 10:03 Lori Hackett Medium - 3-7 days 2/4/2016 10:03

132783 JDE HR/Payroll 2015 Fed/State Payroll Withholding - 27 Pay Periods 1/8/2016 16:16Pending Client

ResponseWanita Williams Golden Valley Nancy Hilary 1/12/2016 7:58 Nancy Hilary Medium - 3-7 days

132784 JDE HR/Payroll ESS Terminations 1/8/2016 16:27 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/11/2016 11:51 Tricia Daninger Medium - 3-7 days 1/11/2016 11:51

132785 Special Assessments A deferred parcel change Pin 14781 1/8/2016 18:24 Resolved Kelly Peterson Rochester Norb Vossen 1/12/2016 14:42 Norb Vossen Medium - 3-7 days 1/12/2016 14:42




132789 Special AssessmentsRH - Go Live process - Assessment Projects - Importing parcels

with zero dollar amounts1/9/2016 11:08 Resolved Kelly Peterson Rochester Lonnie Rolf 1/9/2016 11:17 Lonnie Rolf Medium - 3-7 days 1/9/2016 11:15

132790 Special AssessmentsRH - Go Live process - Assessment Projects - Park and Rec

Weed Removal Admin Fines1/9/2016 11:20

Pending Client

ResponseEileen Schneider Rochester Lonnie Rolf 1/13/2016 14:20 Lonnie Rolf Medium - 3-7 days

132791 Special AssessmentsRH - Go Live process - Assessment Projects - Spreadsheets for

normal assessments1/9/2016 12:18

Pending

MiscellaneousKelly Peterson Rochester Lonnie Rolf 1/9/2016 12:29 Lonnie Rolf Medium - 3-7 days

132792 Special AssessmentsRH - Go Live process - Assessment Projects - Improvement

Types cleanup1/9/2016 13:49

Pending

MiscellaneousKelly Peterson Rochester Lonnie Rolf 1/14/2016 10:26 Lonnie Rolf Medium - 3-7 days

132793 Service Desk Citrix password 1/11/2016 2:52 Resolved Tara Shoemaker

Dakota

Communications

Center


132794 RecTrac

Maple Grove error message: RecTrac Session Ended - Credit

Card Auth Exists - Dandeneau, Schuster, Biorn, Heruth (VSI

Ticket #1213241)

1/11/2016 7:11 Resolved Lisa Jost Maple Grove Sue Christiansen 1/14/2016 11:03 Sue Christiansen Medium - 3-7 days 1/14/2016 11:03

132795 JDE HR/Payroll ACA Processing 1/11/2016 7:36 Resolved Brenda Treiber Crystal Nancy Hilary 1/27/2016 15:34 Nancy Hilary Medium - 3-7 days 1/28/2016 7:01

132796 RecTracUpdate RecTrac Related Passwords file to include all master

users1/11/2016 7:37 Resolved Sue Christiansen LOGIS Paul Norton 1/11/2016 9:40 Paul Norton High - 2 days 1/11/2016 9:40

132797 JDE Finance 1099'S 1/11/2016 7:42 Resolved Connie Neubeck St. Louis Park Jill Davis 1/11/2016 14:48 Connie Neubeck Medium - 3-7 days 1/20/2016 8:03

132798 Service Desk Rectrac is down 1/11/2016 8:06 Resolved Jeff Dulac Minnetonka Carl Pearson 1/11/2016 8:19 Carl Pearson Medium - 3-7 days 1/11/2016 8:19

132799 Property Data Earl's Spreadsheet for Submittal - Apartments - Important 1/11/2016 8:10 New Cory Bultema St. Louis Park 1/11/2016 8:26 Cory BultemaProject - no specified

due date


ResponseAbby Decker Eagan Pat Lindquist 1/22/2016 10:22 Joe Gibbs Medium - 3-7 days

132801 Service Desk Slowness with Police mobiles 1/11/2016 8:21 Resolved Stefan Bakken Lakeville Carl Pearson 1/11/2016 8:26 Carl Pearson Medium - 3-7 days 1/11/2016 8:26

132802 Service Desk Issues running credit cards at liquor store and community center 1/11/2016 8:27 Resolved James Goldenstein Eden Prairie Carl Pearson 1/11/2016 8:32 Carl Pearson Medium - 3-7 days 1/11/2016 8:32

132803 Service Desk Logis Password not working 1/11/2016 8:32 Resolved Peter Matos Apple Valley Carl Pearson 1/11/2016 8:35 Carl Pearson Medium - 3-7 days 1/11/2016 8:35

132804 Service Desk Liquor store 2 having credit card processing issues 1/11/2016 8:35 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 8:38 Carl Pearson Medium - 3-7 days 1/11/2016 8:39

132805 Service Desk Police mobiles unable to connect 1/11/2016 8:39 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


132806 JDE HR/Payroll PASSWORD - ORACLEL-JDEdwards 1/11/2016 8:42 Resolved Judy Ellingson St. Louis Park Tricia Daninger 1/11/2016 9:27 Tricia Daninger Medium - 3-7 days 1/11/2016 8:50

of 186


132807 Service Desk Building alarm code not working, false alarm 1/11/2016 8:43 Resolved Virginia Vaske LOGIS Carl Pearson 1/11/2016 8:46 Carl Pearson Medium - 3-7 days 1/11/2016 8:46

132808 JDE Finance Laserfiche 1/11/2016 8:43 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/11/2016 10:36 Dave Schleicher Medium - 3-7 days 4/13/2016 16:19

132809 Special Assessments St. Paul - Issue with divisioning with inactive parcels 1/11/2016 8:43 Resolved Tanya Townsend St. Paul Norb Vossen 1/12/2016 8:43 Norb Vossen Medium - 3-7 days 1/12/2016 8:43

132810 Service Desk Police mobiles having connectivity issues 1/11/2016 8:47 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


132811 Service Desk 1 register unable to process credit cards at liquor store 1 1/11/2016 8:53 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 8:56 Carl Pearson Medium - 3-7 days 1/11/2016 8:56

132812 JDE Finance I went to G/L code 1/11/2016 8:55 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/11/2016 11:30 Dave Schleicher Medium - 3-7 days 1/11/2016 11:30

132814 JDE HR/Payroll report version LOG2015? 1/11/2016 9:07 Resolved Wendy Brierley NWCT Nancy Hilary 1/11/2016 10:05 Wendy Brierley Medium - 3-7 days 1/21/2016 13:16

132815 Service Desk Tritech employee Melissa Harbin cannot login to VPN 1/11/2016 9:14 Resolved Carl Pearson LOGIS Carl Pearson 1/11/2016 9:22 Carl Pearson Medium - 3-7 days 1/11/2016 9:22

132816 Utility Billing HUC - Email Management for Cycle Billing 1/11/2016 9:14 Resolved Sue WinterHutchinson Utility


132818 Infrastructure Group Credit card processing not working 1/11/2016 9:17 Resolved Patty Hartwig Brooklyn Center Jack Israel 1/11/2016 9:21 Peter Carlson Medium - 3-7 days 1/11/2016 9:21

132819 Infrastructure Group Credit Card Processing Issue 1/11/2016 9:18 Resolved Patty Hartwig Brooklyn Center Jack Israel 1/11/2016 9:36 Jack Israel Medium - 3-7 days 1/11/2016 9:36

132820 Service Desk Credit cards not working at liquor store 1 1/11/2016 9:23 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 9:25 Carl Pearson Medium - 3-7 days 1/11/2016 9:25

132821 Service Desk VPN issue for Jason West 1/11/2016 9:25 Resolved Scott Heddle St. Louis Park Carl Pearson 1/11/2016 9:28 Carl Pearson Medium - 3-7 days 1/11/2016 9:28

132822 Service Desk New citrix and CIS user needed! Sorry for late notice! 1/11/2016 9:26 Resolved Nancy Johnson Crystal Peter Carlson 1/19/2016 8:27 Peter Carlson Medium - 3-7 days 1/19/2016 8:27

132823 JDE HR/Payroll ESS Setup 1/11/2016 9:28 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/11/2016 12:10 Tricia Daninger Medium - 3-7 days 1/11/2016 12:10

132824 Service Desk Jeremiah Simonson unable to login to VPN 1/11/2016 9:28 Resolved Jayson Solberg Rosemount Carl Pearson 1/11/2016 9:31 Carl Pearson Medium - 3-7 days 1/11/2016 9:31

132825 Service Desk BC failed SAN drive 1/11/2016 9:31 Resolved Carl Pearson LOGIS Carl Pearson 1/11/2016 13:08 Carl Pearson Medium - 3-7 days 1/11/2016 13:08

132826 JDE HR/Payroll ACA Electronic Filing 1/11/2016 9:32Pending Client

ResponseTessa Vacek Minnetonka Nancy Hilary 1/11/2016 15:29 Nancy Hilary Medium - 3-7 days

132827 Network Services 2016 Domain Renewal - Ramsey 1/11/2016 9:33 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 8:36 Lori Hackett Medium - 3-7 days 1/13/2016 8:36

132828 Network Services 2016 Domain Renewals - Lakeville 1/11/2016 9:35 Resolved Janelle Day LOGIS Lori Hackett 1/12/2016 14:34 Lori Hackett Medium - 3-7 days 1/12/2016 14:35

132829 RecTracCrystal Event Timer died 3 times between 1/6 and 1/8 (VSI

Ticket #1213156)1/11/2016 9:38 Resolved Dan Mueller Crystal Sue Christiansen 2/23/2016 12:21 Sue Christiansen Medium - 3-7 days 2/23/2016 12:21

132830 Network Services 2016 Domain Renewals - RCECC 1/11/2016 9:39 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 15:20 Lori Hackett Medium - 3-7 days 2/3/2016 15:20

132831 Network Services 2016 Domain Renewal - DCC 1/11/2016 9:42 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 9:26 Lori Hackett Medium - 3-7 days 1/13/2016 9:26

132832 Network Services 2016 Domain Renewal - Orono 1/11/2016 9:43 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 14:08 Lori Hackett Medium - 3-7 days 2/3/2016 14:09

132833 Network Services 2016 Domain Renewal - Robbinsdale 1/11/2016 9:45 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 8:11 Lori Hackett Medium - 3-7 days 1/13/2016 8:11

132834 Infrastructure Group FW: People on hold are getting cut off 1/11/2016 9:52 Resolved Kim Mabel Richfield Jason Stickler 1/13/2016 14:59 Jason Stickler Medium - 3-7 days 1/13/2016 14:59

132835 RecTracReservations comments/questions not showing up on report -

AGAIN!1/11/2016 9:54 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/20/2016 12:59 Paul Norton Critical - 1 day 4/20/2016 12:59

132836 Service DeskPPS Database - Redirected restore to disk - PDSDB and

Rochester databases from CITY as of 1/7/161/11/2016 9:55 Resolved Lonnie Rolf LOGIS Scott Crocker 1/11/2016 10:49 Scott Crocker Medium - 3-7 days 1/11/2016 10:53

132837 Special Assessments Interest Amt not the same as County, need help 1/11/2016 9:56 Resolved Karen Macklin Shakopee Norb Vossen 1/11/2016 10:02 Norb Vossen Medium - 3-7 days 1/11/2016 10:02

132838 Infrastructure Group Waste Water VPN having intermittent issues 1/11/2016 9:59 Resolved Roger Anderson Hutchinson John Wondra 1/21/2016 8:49 Roger Anderson Medium - 3-7 days 1/21/2016 8:49

132839 Special Assessments RH - Assessment Rollover report customizations 1/11/2016 10:20 In Progress Kelly Peterson Rochester Norb Vossen 1/13/2016 12:20 Lonnie RolfProject - no specified

due date

132840 Systems Group Pydio account and login 1/11/2016 10:42 Resolved Tracy Vener West St. Paul Jeff Sibell 1/13/2016 11:28 Jeff Sibell Medium - 3-7 days 1/13/2016 11:28

132841 Service Desk New Entrust Token 1/11/2016 11:19 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


132842 Class FW: Sent from Snipping Tool 1/11/2016 11:23 Resolved Ron Waara Eagan Paul Norton 1/11/2016 11:25 Paul Norton Medium - 3-7 days 1/11/2016 11:25

132843 JDE Finance Tungsten Issue 1/11/2016 11:27 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/11/2016 12:24 Jill Davis Medium - 3-7 days 1/12/2016 8:09

132844 Infrastructure Group City of Bloomington - Moving 11 Fiber Sites to new Core 1/11/2016 11:28 Resolved Mario Jara Bloomington Adam Maloney 3/22/2016 13:06 Adam MaloneyProject - no specified

due date3/22/2016 13:06

132845 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/11/2016 11:34 Resolved Jake Wenmark Minnetonka Tricia Daninger 1/11/2016 11:42 Tricia Daninger Medium - 3-7 days 1/11/2016 11:42

132846 JDE HR/Payroll Future Data Version 1/11/2016 11:43 Resolved Wanita Williams Golden Valley Nancy Hilary 1/11/2016 12:01 Wanita Williams Medium - 3-7 days 1/11/2016 11:46

132847 JDE HR/Payroll Reset Password 1/11/2016 12:03 Resolved Eric Piper New Hope Tricia Daninger 1/12/2016 8:15 Eric Piper Medium - 3-7 days 1/12/2016 16:15

132848 Network Services Blocked Spoofed Email in IronPort 1/11/2016 12:05 Resolved Josh Wilske Eagan Brian Peterson 1/29/2016 15:08 Brian Peterson Medium - 3-7 days 1/29/2016 15:08

132849 Network Services LO Space - needs to be increased to 499 gig 1/11/2016 12:06 Resolved Ray Jozwiak LOGIS Kevin Pikkaraine 1/11/2016 21:57 Kevin Pikkaraine Medium - 3-7 days 1/11/2016 22:06

132850 Public Safety Mobiles Deactivate Entrust Token 1/11/2016 12:08 Resolved Tracy Vener West St. Paul John Nichols 1/20/2016 12:43 John Nichols Medium - 3-7 days 1/20/2016 12:43

of 186


132851 Systems Group FW: Shelf 1/11/2016 12:17 Resolved George Jensen Anoka County JLEC John Paulsen 1/13/2016 8:38 John Paulsen Medium - 3-7 days 1/13/2016 8:38

132852 JDE Finance Question - BU 1/11/2016 12:41 Resolved Brandi Aitkin Apple Valley Jill Davis 1/12/2016 10:33 Brandi Aitkin Medium - 3-7 days 1/19/2016 11:20

132853 Network Services Configure mvav-asr ports for encoders 1/11/2016 13:08 Resolved Tyre FantMinnesota Transit

AuthorityAdam Maloney 1/13/2016 15:20 Adam Maloney Medium - 3-7 days 1/13/2016 15:20

132854 PIMSEP found a permit that looks like it was overpaid/adopted

another payement from another permit1/11/2016 13:14 Resolved Maria Rucke LOGIS Maria Rucke 3/2/2016 13:10 Ray Jozwiak Critical - 1 day 3/2/2016 13:10

132855 JDE HR/Payroll access to beginning balances please 1/11/2016 13:18 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/11/2016 14:25 Nikki Heinbuch Critical - 1 day 1/12/2016 8:19

132856 PIMS FW: A change has occurred on your Payflow Gateway account. 1/11/2016 13:36 Resolved Cathy Broughten Apple Valley Maria Rucke 1/12/2016 18:26 Cathy Broughten Medium - 3-7 days 1/12/2016 18:26

132857 Special AssessmentsRH - Post Go Live data cleanup - Issue with history for parcel

6596 on assessment 703510011/11/2016 13:38 Resolved Norb Vossen LOGIS Norb Vossen 2/25/2016 13:26 Norb Vossen


due date2/25/2016 13:26

132858 JDE Finance column order 1/11/2016 13:40 Resolved Brandi Aitkin Apple Valley Jill Davis 1/11/2016 14:05 Brandi Aitkin Medium - 3-7 days 1/11/2016 14:06

132859 RecTrac FW: Weekly Schedule 1/11/2016 13:41 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:31 Patty Dexter Medium - 3-7 days 4/7/2016 8:31

132860 JDE Finance 1099 Forms 1/11/2016 13:42 Resolved Kim Weckman Shakopee Jill Davis 1/11/2016 16:13 Jill Davis Medium - 3-7 days 1/11/2016 16:22

132861 Utility Billing Database view for CIS infinity 1/11/2016 13:52Pending Client

ResponseChris Jensen Coon Rapids Pam Kummer 3/25/2016 16:07 Chris Jensen Medium - 3-7 days

132862 Infrastructure Group Add Mike's IP address to shun exclusion list 1/11/2016 13:53 Resolved Mike O'Neill Burnsville Virginia Vaske 1/11/2016 16:22 Virginia Vaske Medium - 3-7 days 1/11/2016 16:22

132864 RecTrac Golden Valley: Email Receive Receipt 1/11/2016 14:13 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 3/17/2016 9:36 Sue Christiansen Medium - 3-7 days 3/17/2016 9:36

132865 JDE Finance Tungsten 1/11/2016 14:16 Resolved Lisa Reiten Apple Valley Jill Davis 1/11/2016 14:35 Lisa Reiten Medium - 3-7 days 1/11/2016 14:34

132866 JDE Finance Tungsten - Column order update 1/11/2016 14:17 Resolved Lisa Reiten Apple Valley Jill Davis 1/11/2016 14:56 Lisa Reiten Medium - 3-7 days 1/11/2016 14:38

132867 PIMS FW: Problem reported with ePermits - Shakopee 1/11/2016 14:22 Resolved Melissa Schlingman Shakopee Maria Rucke 2/26/2016 5:54 Maria Rucke Critical - 1 day 2/26/2016 5:54

132868 JDE HR/Payroll ACA Manual (and 2016 BE Issues) 1/11/2016 14:25 In Progress Jill Pocklington Coon Rapids Nancy Hilary 3/17/2016 16:05 Jill Pocklington Medium - 3-7 days

132869 PIMS Problem with ePermits - Incorrect Payments 1/11/2016 14:26 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/4/2016 8:10 Maria Rucke Medium - 3-7 days 2/4/2016 8:10

132870 PIMS Questions regarding permits and reports 1/11/2016 14:31 Resolved David Fisher Edina Maria Rucke 1/20/2016 15:43 Maria Rucke Medium - 3-7 days 1/20/2016 15:43

132871 JDE Finance Question - Payment Request 1/11/2016 14:42 Resolved Brandi Aitkin Apple Valley Jill Davis 1/11/2016 14:57 Brandi Aitkin Medium - 3-7 days 1/11/2016 14:54

132872 JDE HR/Payroll PT Holiday Accruals - best approach? 1/11/2016 14:43 New Karrie Glen Lakeville Nancy Hilary 1/11/2016 14:47 Nancy Hilary Medium - 3-7 days

132873 JDE HR/Payroll ACA Reporting 1/11/2016 14:46 New Pat Vinje

Dakota

Communications

Center

Nancy Hilary 3/1/2016 8:21 Nancy Hilary Medium - 3-7 days

132874 Infrastructure Group Change NAT for HRA Mail 1/11/2016 14:49 Resolved Ian Hardie South St. Paul Adam Maloney 1/26/2016 9:07 Adam Maloney Medium - 3-7 days 1/26/2016 9:07

132875 JDE Finance New Employee ESS Setup 1/11/2016 14:55 Resolved Julie Nowlan Coon Rapids Dave Schleicher 1/11/2016 15:10 Dave Schleicher Medium - 3-7 days 1/11/2016 15:10

132877 Tracker Admin Please add Sarah Pechacek from Coon Rapids

([email protected]) to PW1/11/2016 14:56 Resolved Dave Schleicher LOGIS Sue Christiansen 1/11/2016 15:11 Dave Schleicher Medium - 3-7 days 1/11/2016 15:07

132879 JDE HR/Payroll Leave Accruals as of 12/31 1/11/2016 15:02 Resolved Carrie Person Edina Nancy Hilary 3/1/2016 13:53 Nancy Hilary Medium - 3-7 days 3/1/2016 13:52

132880 Network Services New Police Token User 1/11/2016 15:03 Resolved Paul Schweisthal Maple Grove Peter Carlson 1/12/2016 14:06 Sue Christiansen Medium - 3-7 days 1/12/2016 13:40

132881 Infrastructure Group Two new VLANS at Edinborough Park 1/11/2016 15:04 Resolved Nick Lovejoy Edina Virginia Vaske 3/4/2016 8:15 Virginia Vaske Medium - 3-7 days 3/4/2016 8:14

132882 Service Desk User Removal 1/11/2016 15:05 Resolved Tricia Daninger LOGIS Joe Rader 1/11/2016 15:17 Joe Rader Medium - 3-7 days 1/11/2016 15:17

132883 Infrastructure Group Two new VLANs at City Hall 1/11/2016 15:05 Resolved Nick Lovejoy Edina Virginia Vaske 1/21/2016 9:33 Virginia Vaske Medium - 3-7 days 1/21/2016 9:33

132884Public Safety

DevelopmentNorthfield PD - Daily Media Report CAD - Remove POR calls 1/11/2016 15:06 Resolved Mischelle Watkins Northfield John Rogers 1/11/2016 15:09 John Rogers Medium - 3-7 days 1/11/2016 15:09


132886 JDE HR/Payroll using 0 on all ACH next numbers 1/11/2016 15:21 New Lisa Linnane Farmington 1/11/2016 15:21 Nancy Hilary Medium - 3-7 days

132887 Tracker Admin Please add ACA as a Classification under JDE HR/Payroll 1/11/2016 15:25 Resolved Dave Schleicher LOGIS Sue Christiansen 1/11/2016 15:32 Dave Schleicher Medium - 3-7 days 1/11/2016 15:31

132888 JDE Finance New Finance Director Computer 1/11/2016 15:44 Resolved Rachel Romansky Shakopee Dave Schleicher 1/12/2016 8:44 Rachel Romansky Medium - 3-7 days 1/12/2016 8:51

132889 Network Services PCI access 1/11/2016 15:45 Resolved Nancy Johnson Crystal Jason Stickler 1/25/2016 10:35 Nancy Johnson Medium - 3-7 days 1/25/2016 11:25

132890 RecTracJanuary 8 Credit Card Problem - GL Distribution is overstated by

$25.00 (VSI Ticket #1213723)1/11/2016 15:48 Resolved Sue Watson Golden Valley Sue Christiansen 2/10/2016 12:36 Andrew Tipper Medium - 3-7 days 2/10/2016 12:27

132891 Infrastructure Group aWare appears down 1/11/2016 15:49 Resolved Patty Hartwig Brooklyn Center Jude Giron 1/25/2016 13:30 Jude Giron Medium - 3-7 days 1/25/2016 13:30

132892 JDE HR/Payroll ACA Manual and contact 1/11/2016 15:51 In Progress Wendy Brierley NWCT Nancy Hilary 1/15/2016 12:43 Nancy Hilary Medium - 3-7 days

132893 JDE HR/Payroll Rollovers 1/11/2016 16:32 Resolved Lois SpearMinnesota Transit

AuthorityNancy Hilary 1/12/2016 12:26 Nancy Hilary Medium - 3-7 days 1/12/2016 12:25

132895 JDE HR/Payroll 2015 ACA Processing (Affordable Care Act) 1/12/2016 6:52 New Nancy Hilary LOGIS Nancy Hilary 3/3/2016 15:13 Nancy Hilary Medium - 3-7 days

132896 RecTrac Hardware Disconnecting in RecTrac - FD PC1 only 1/12/2016 7:39 Resolved Sam Black Minnetonka Sue Christiansen 2/17/2016 16:28 Kelly O'Dea High - 2 days 2/17/2016 16:28

132897 Public Safety General BI Web 1/12/2016 7:56 Resolved Laurene Draper Bloomington John Rogers 1/12/2016 11:04 Laurene Draper Medium - 3-7 days 1/12/2016 8:13

of 186


132898 RecTrac

Refund Account 999999990 has no GL account number and its

status is inactive. So refunds are posting to the Control Account.

Is that correct? (VSI Ticket #1213695)

1/12/2016 8:10 Resolved Tom Nesseth Lakeville Sue Christiansen 2/23/2016 12:18 Sue Christiansen Medium - 3-7 days 2/23/2016 12:18

132899 Utility Billing Consumption Report request 1/12/2016 8:13 Resolved Judy Afdahl Woodbury Connie Dalsen 1/13/2016 8:42 Connie Dalsen Medium - 3-7 days 1/13/2016 8:42

132900 Infrastructure Group Need new VPN Group 1/12/2016 8:16 Resolved Marc Gade West St. Paul Virginia Vaske 2/1/2016 9:23 Virginia Vaske High - 2 days 2/1/2016 9:23

132901 Infrastructure Group Check networks for Apps.logis.org access 1/12/2016 8:18 Resolved Katie Bisek Edina John Wondra 1/13/2016 9:25 Brian Peterson Medium - 3-7 days 1/13/2016 9:25

132902 PIMS Report request - Permits not finaled - Last Inspection Date 1/12/2016 8:27 Resolved Becky Mandaville Maple Grove Judd Harper 5/6/2016 8:17 Judd Harper Medium - 8-14 days 5/6/2016 8:17

132903 Infrastructure Group Investigation of Data Consumption - Lakeville Mobiles 1/12/2016 8:37 Resolved Danny Barth Lakeville Jack Israel 2/2/2016 12:11 Jack Israel Medium - 3-7 days 2/2/2016 12:12

132904 Network ServicesMove/Add/Change - Create new voice message box - Officer

Scott G. Anderson1/12/2016 8:39 Resolved Richard Johnson New Hope Peter Carlson 1/19/2016 9:50 Peter Carlson Medium - 3-7 days 1/19/2016 10:11

132905 JDE Finance PCARD stuff 1/12/2016 8:40 Resolved Brandi Aitkin Apple Valley Jill Davis 1/12/2016 11:29 Lisa Reiten Medium - 3-7 days 2/19/2016 8:08

132906 Network Services Add Kristin Trembley to "LO-RecTrac 3.1" Distribution List 1/12/2016 8:48 Resolved Mark Vaughan Eagan Peter Carlson 1/12/2016 9:14 Peter Carlson Medium - 3-7 days 1/12/2016 9:14

132907 PIMSProblem reported with ePermits - Permits applied for on 1/8/15 -

Issued 1/11/151/12/2016 8:51 Resolved Mary LaRose New Hope Maria Rucke 1/13/2016 14:56 Maria Rucke Critical - 1 day 1/13/2016 14:56

132908 Network Services Cost for City of Golden Valley Replacement Phones 1/12/2016 8:55 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/13/2016 9:22 Lori Hackett Medium - 3-7 days 5/13/2016 9:22

132909 Utility BillingLakeville; cancel e utility for this account number 99436-

525185813: landlord entered by mistake.1/12/2016 9:13 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/12/2016 9:25 Carol Mehlhaff Medium - 3-7 days 1/12/2016 9:22

132910 JDE HR/Payroll RE: Sick Leave Accrual Adjustments 1/12/2016 9:16 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/12/2016 10:02 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:10

132911 JDE HR/Payroll 2015 Adjustments 1/12/2016 9:19 Resolved Lois SpearMinnesota Transit

AuthorityNikki Heinbuch 1/12/2016 11:15 Nikki Heinbuch Medium - 3-7 days 1/13/2016 15:00

132912 Network Services Provide quote for VG204 for St Louis Park MSC 1/12/2016 9:26 Resolved Dustin Hammond St. Louis Park Lori Hackett 4/7/2016 10:14 Lori Hackett Medium - 3-7 days 4/7/2016 10:17

132913 RecTrac Rosters Not Printing Question Text 1/12/2016 9:35 Resolved Dan Mueller Crystal Paul Norton 1/12/2016 11:29 Paul Norton Medium - 3-7 days 1/12/2016 11:29

132914 Utility Billing Finalled Acct Needs to be Active Again 1/12/2016 9:36 Resolved Joe Gibbs Eagan Pam Kummer 1/12/2016 10:16 Pam Kummer Medium - 3-7 days 1/12/2016 10:16

132915 Network Services SAN notifications at JLEC 1/12/2016 9:39 Resolved George Jensen Anoka County JLEC Brent Rebischke 2/4/2016 14:03 Brent Rebischke Medium - 3-7 days 2/4/2016 14:03

132916 Systems Group Infrastructure review for VM environment 1/12/2016 9:40 Resolved Don Tomlinson Austin Brian Peterson 1/21/2016 16:06 Brian Peterson Medium - 3-7 days 1/21/2016 16:06

132917 JDE HR/Payroll Police officer holiday accrual 1/12/2016 9:47 Resolved Shari Rains New Hope Nancy Hilary 1/12/2016 14:56 Shari Rains Medium - 3-7 days 1/12/2016 14:51

132918 JDE HR/Payroll Passive Enrollment for Dental L&T 1/12/2016 9:49 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/12/2016 10:24 Nancy Hilary Medium - 3-7 days 1/12/2016 10:23

132919 Infrastructure Group Open Firewalls for AV to connect to LOGIS vCenter 1/12/2016 9:49 Resolved Nathan Bang Apple Valley Vu Pham 1/22/2016 10:14 Vu Pham Medium - 3-7 days 1/22/2016 10:14

132920 Utility Billing utility billing login for Terri Fleck 1/12/2016 9:50 Resolved Gail Petschl Crystal Pat Lindquist 1/20/2016 9:22 Pat Lindquist Medium - 3-7 days 1/20/2016 9:22

132921 Service Desk Please sign up Jeff Sibell for BIG-IP F5 LTM training 1/12/2016 9:54 Resolved Travis Calef LOGIS Lori Hackett 1/14/2016 11:11 Lori Hackett Medium - 8-14 days 1/14/2016 11:11

132922 Service Desk Please sign up John Paulsen for Cisco UCS training 1/12/2016 9:56 Resolved Travis Calef LOGIS Lori Hackett 1/13/2016 11:12 Lori Hackett Medium - 8-14 days 1/13/2016 11:12

132923 Network Services FW: Active Long Distance 1/12/2016 9:57 Resolved Adam Wodtke West Metro Fire Carl Pearson 1/19/2016 9:44 Carl Pearson Medium - 3-7 days 1/19/2016 15:16

132924 Infrastructure GroupVPN for Rob Coli at Vermont: Rob can't get the Minnetonka

RecTrac URL to resolve when he is logged on to the VPN1/12/2016 10:15 Resolved Sue Christiansen LOGIS Adam Maloney 1/15/2016 8:58 Adam Maloney High - 2 days 1/15/2016 8:58

132925 JDE HR/Payroll Access to beginning balances 1/12/2016 10:18 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/12/2016 11:00 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:07

132926 JDE HR/Payroll 2016 BB LOGISPDBAH Security Changes 1/12/2016 10:20 New Nancy Hilary LOGIS Nikki Heinbuch 1/12/2016 10:21 Nancy Hilary Medium - 3-7 days

132927 JDE Finance use tax 1/12/2016 10:22 Resolved Lisa Reiten Apple Valley Jill Davis 1/12/2016 16:26 Jill Davis Medium - 3-7 days 1/12/2016 16:26

132928 Network Services QRadar Events Stopped due to Licensing Snafu 1/12/2016 10:27 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 1/21/2016 11:21 Dimitrios Hilton Medium - 3-7 days 1/21/2016 11:21

132929 JDE HR/Payroll Employee Termination 1/12/2016 10:30 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/12/2016 13:44 Denise Heimerman Medium - 3-7 days 1/12/2016 13:29

132930 Service Desk RMS interface to Sansio no longer working 1/12/2016 10:36 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)


132931 Infrastructure Group EBHC Client Access Issue 1/12/2016 10:36 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/18/2016 13:52 Jason Stickler Medium - 3-7 days 2/18/2016 13:52

132932 Infrastructure Group LOGIS-LittleBrook cannot access account.logis.org 1/12/2016 10:37 Resolved Joe Rader LOGIS John Wondra 1/14/2016 23:53 John Wondra Medium - 3-7 days 1/14/2016 23:53

132933 Service Desk Mobility 1/12/2016 10:43 Resolved Judy Fradenburgh Bloomington Peter Carlson 1/20/2016 16:30 Judy Fradenburgh Medium - 3-7 days 1/19/2016 7:30

132934 Utility Billing Pipeline newsletter 1/12/2016 10:47 Resolved Carissa Hoyt New Hope Connie Dalsen 1/12/2016 11:05 Connie Dalsen Medium - 3-7 days 1/12/2016 11:05

132935 JDE HR/Payroll New Employees 1/12/2016 10:48 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/12/2016 12:51 Tricia Daninger Medium - 3-7 days 1/12/2016 12:51

132936 RecTracRobbinsdale (RE LOGIS firewall issue on 1/4/16) - Watching a

$122 registration payment from 1/4/16 at 7:13 p.m.1/12/2016 10:49 Resolved Arlene Frie Robbinsdale Sue Christiansen 1/14/2016 9:44 Sue Christiansen Medium - 3-7 days 1/14/2016 9:44

132937 JDE HR/Payroll Termed EEs on PDBA History 1/12/2016 11:03 In Progress Jill Berger Brooklyn Center Nancy Hilary 1/12/2016 16:25 Nancy Hilary Medium - 3-7 days

of 186


132938 JDE Finance Item with wrong coder attached 1/12/2016 11:07 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/12/2016 11:30 Jill Davis Medium - 3-7 days 1/12/2016 11:30

132939 Network Services EA-WEB1 server having SEP alerts 1/12/2016 11:08 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/8/2016 9:20 Dimitrios Hilton Medium - 3-7 days 2/8/2016 9:20

132940 Service Desk Nagios 1/12/2016 11:08 Resolved James Goldenstein Eden Prairie Joe Rader 1/12/2016 11:13 Joe Rader Medium - 3-7 days 1/12/2016 11:13

132941 Public Safety RecordsFW: Message from "RNP0026736132FB" - Event cannot be

closed1/12/2016 11:12 Resolved Christine O'Donnell Bloomington Renee Hosch 1/13/2016 13:28 Tom Folie Medium - 3-7 days 1/13/2016 13:28

132942 Network Services CIS Infinity TEST Databases Refresh 1/12/2016 11:21 Resolved Connie Dalsen LOGIS Jeff Sibell 2/3/2016 9:57 Jeff Sibell Medium - 3-7 days 2/3/2016 9:57

132943 Network Services State DNS entries for Video Conferencing TelePresence System 1/12/2016 11:34 Resolved Jude Giron LOGIS Jeff Sibell 1/12/2016 14:01 Jeff Sibell Medium - 3-7 days 1/12/2016 14:01

132945 JDE HR/Payroll Requesting Vacation Leave Accrual Table Change - TEAMSTERS 1/12/2016 11:50 Resolved Sharon More South St. Paul Nikki Heinbuch 1/12/2016 13:41 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:10

132946 JDE HR/Payroll New ESS User 1/12/2016 11:55 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/15/2016 14:25 Tricia Daninger Medium - 3-7 days 1/15/2016 14:25

132947 Network ServicesPassword Re-set Request for BI Web - NEEDS AD ACCOUNT

REACTIVATED1/12/2016 11:55 Resolved Christine Waltz West St. Paul Peter Carlson 2/11/2016 9:23 Christine Waltz High - 2 days 1/12/2016 14:49

132948 Public Safety General Request to Deactivate 2 Employees 1/12/2016 12:00 Resolved Christine Waltz West St. Paul 1/12/2016 14:10 Rich Sonenblum Medium - 3-7 days 1/12/2016 14:10

132949 Service Desk Police Main Line Reconfiguration 1/12/2016 12:04 Resolved Patty Hartwig Brooklyn Center Carl Pearson 3/28/2016 10:53 Carl PearsonProject - no specified

due date3/28/2016 10:53

132950 RecTrac 2nd e-mail address 1/12/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 3/7/2016 16:06 Paul Norton Medium - 3-7 days 3/7/2016 16:06

132951 Network Services 2016 Staff Augmentation 1/12/2016 12:13 Resolved Dean Busch Robbinsdale Chad Remick 1/12/2016 12:14 Janelle Day Medium - 3-7 days 1/12/2016 12:14

132952 RecTracMinnetonka: Credit card processing down between 12:26 p.m.

and 12:58 p.m. on 1/12/16 (VSI Ticket #1213847)1/12/2016 12:27 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/1/2016 10:28 Sue Christiansen Critical - 1 day 3/1/2016 10:28

132953 JDE HR/Payroll Payroll Journal Entry Expense Code 1/12/2016 12:37 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/12/2016 14:31 Rhonda O'Loughlin Medium - 3-7 days 1/14/2016 12:40

132954 Infrastructure Group Internet slowness 1/12/2016 12:43 Resolved James Goldenstein Eden Prairie Jason Stickler 1/13/2016 8:46 Jason Stickler Medium - 3-7 days 1/13/2016 8:47

132955 JDE HR/Payroll help with float and holiday grant for a few employees 1/12/2016 12:48 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/13/2016 8:44 Nikki Heinbuch Critical - 1 day 1/13/2016 14:46

132956 Service Desk Need SFP for the move 1/12/2016 12:55 Resolved Kyle Johannes Bloomington Lori Hackett 2/12/2016 15:53 Lori HackettProject - no specified

due date2/12/2016 15:53

132957 JDE Finance Purchasing card report for council 1/12/2016 13:25 Resolved Ayca Andrews Eden Prairie Jill Davis 1/12/2016 14:33 Ayca Andrews Medium - 3-7 days 1/12/2016 13:30

132958 JDE HR/Payroll BW timecards not processing 1/12/2016 13:51 Resolved Patti Kent Shakopee Nancy Hilary 1/12/2016 14:42 Nancy Hilary Medium - 3-7 days 1/12/2016 14:42

132959 Network Services New MVL Call Tree 1/12/2016 13:58 Resolved Kim Mabel Richfield Joe Rader 2/25/2016 14:45 Joe Rader Medium - 3-7 days 2/25/2016 14:45

132960 JDE HR/Payroll Comp Sev Pay / PERA 1/12/2016 14:18 Resolved Greg Moeller Crystal Nancy Hilary 1/12/2016 16:01 Nancy Hilary Medium - 3-7 days 1/12/2016 16:01

132961 RecTrac why does cancelled reservation still show up on the schedule? 1/12/2016 14:19 Resolved Patty Dexter Lakeville Paul Norton 3/17/2016 16:34 Paul Norton Medium - 3-7 days 3/17/2016 16:34

132962 Infrastructure Group SPPD Tunnel for Tri-Tech/RMS 1/12/2016 14:19 Resolved Rick Naumann St. Paul Adam Maloney 4/6/2016 10:30 Adam Maloney Medium - 3-7 days 4/6/2016 10:30

132963 Service Desk Order phones to replenish hot swap inventory 1/12/2016 14:30 Resolved Peter Carlson LOGIS Lori Hackett 2/16/2016 9:52 Lori Hackett Medium - 3-7 days 2/16/2016 9:52

132964 JDE HR/Payroll RE: Floating Holiday 1/12/2016 14:51 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/12/2016 15:41 Nikki Heinbuch Medium - 3-7 days 1/13/2016 9:40

132965 JDE Finance Deleting a processing job 1/12/2016 15:03 Resolved Cathy Broughten Apple Valley Jill Davis 1/12/2016 15:05 Cathy Broughten Medium - 3-7 days 1/12/2016 15:06

132966 Systems Group Vsphere Replications Access for Coon Rapids 1/12/2016 15:13 Resolved Shawn Rung Coon Rapids Brian Peterson 1/19/2016 13:52 Brian Peterson Medium - 3-7 days 1/19/2016 13:39

132967 JDE HR/Payroll Union Change & Time off 1/12/2016 15:15 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/13/2016 11:23 Nikki Heinbuch Medium - 3-7 days 1/14/2016 12:40

132968 Service Desk Web Sense Change 1/12/2016 15:20 Resolved David Klitzke Orono Carl Pearson 1/13/2016 8:33 Carl Pearson Medium - 3-7 days 1/13/2016 8:33

132969 JDE HR/Payroll New Hire = new process 1/12/2016 15:24 Resolved Eve Lomaistro New Hope Nancy Hilary 1/13/2016 8:02 Eve Lomaistro Medium - 3-7 days 1/13/2016 8:02

132970 JDE HR/Payroll New ESS User 1/12/2016 15:27 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/12/2016 15:37 Tricia Daninger Medium - 3-7 days 1/12/2016 15:36

132971 JDE HR/Payroll FileZilla and Payroll Direct Deposit File 1/12/2016 15:32 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 1/13/2016 7:35 Dave Schleicher Medium - 3-7 days 1/13/2016 7:35

132972 Systems Group psdsprifbrweb Disks is WARNING 1/12/2016 15:39 Resolved Joe Rader LOGIS Keith Michaels 1/12/2016 16:15 Keith Michaels Medium - 3-7 days 1/12/2016 16:15

132973 Utility Billing 9389 Bass Creek Cir-Reverse online Payment 1/12/2016 15:41 Resolved Carissa Hoyt New Hope Pam Kummer 1/13/2016 13:26 Pam Kummer Medium - 3-7 days 1/13/2016 13:26

132974 JDE HR/Payroll Shift Diff Code 1/12/2016 15:48 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/13/2016 11:10 Nikki Heinbuch Medium - 3-7 days 1/13/2016 14:48

132975 Special Assessments EA - Another correction to PDS 1/12/2016 15:56 Resolved Alexandra O'Leary Eagan Norb Vossen 1/13/2016 7:31 Norb Vossen Medium - 3-7 days 1/13/2016 7:31

132976 JDE HR/Payroll Comp Sev Pay / PERA 1/12/2016 16:00 Resolved Greg Moeller Crystal Nancy Hilary 1/13/2016 12:05 Greg Moeller Medium - 3-7 days 2/11/2016 10:30

132977 PIMS ePermits PayPal / Internet Merchant Bank setup info 1/12/2016 16:04 Resolved Angie McIntire Ramsey Maria Rucke 2/7/2016 15:16 Maria Rucke Medium - 3-7 days 2/7/2016 15:16

132978 JDE HR/Payroll Floating Holidays 1/12/2016 16:07 Resolved Lois SpearMinnesota Transit


132979 PIMSePermits web site - Production - Blind search (not logged in) -

Select add fees to cart - error message pops up1/12/2016 16:09 Resolved Maria Rucke LOGIS Maria Rucke 5/3/2016 18:03 Maria Rucke Medium - 3-7 days 5/3/2016 18:03

132980 PIMSePermit issue - contractor able to pull permit and wasn't

approved1/12/2016 16:25 Resolved Lisa Morrill Eden Prairie Judd Harper 1/13/2016 10:59 Judd Harper Medium - 8-14 days 1/13/2016 9:32

132981 Systems Group JLEC Fire Pydio site 1/12/2016 16:35 Resolved Jeff Sibell LOGIS Jeff Sibell 1/13/2016 11:27 Jeff Sibell Medium - 3-7 days 1/13/2016 11:27

of 186


132982 Network Services Check VPN to St Paul 1/12/2016 17:42 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Adam Maloney 1/13/2016 15:00 Adam Maloney Medium - 3-7 days 1/13/2016 15:00

132983 Infrastructure Group GV New Brookview Facility 1/12/2016 20:54 In Progress Beth Yurchisin Golden Valley Jack Israel 3/21/2016 12:11 Jack IsraelProject - no specified

due date

132984 Service Desk CommVault Training for Scott Crocker 1/12/2016 22:57 Resolved Janelle Day LOGIS Lori Hackett 1/15/2016 10:42 Lori Hackett Medium - 3-7 days 1/15/2016 10:43

132985 PIMS RPZ changes to letters 1/13/2016 7:58 Resolved Dawn Erickson Lakeville Tim Lovestrand 4/7/2016 13:53 Tim Lovestrand Medium - 3-7 days 4/7/2016 13:53

132986 PIMS ePermits extra info?? 1/13/2016 8:00 Resolved Kim Woog South St. Paul Maria Rucke 2/7/2016 15:15 Maria Rucke Medium - 3-7 days 2/7/2016 15:15

132987 Infrastructure Group Network Diagram 1/13/2016 8:01 Resolved Tom Folie LOGIS Jack Israel 1/14/2016 8:11 Jack Israel High - 2 days 1/14/2016 10:32

132988 Network Services RO Liquor Store PCI Segmentation 1/13/2016 8:05 Client to Test Dean Busch Robbinsdale Jason Stickler 4/20/2016 8:00 Jason Stickler Medium - 3-7 days

132989 JDE HR/Payroll Interim for review 1/13/2016 8:16 Resolved Renee Korts Maple Grove Nikki Heinbuch 1/13/2016 8:21 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:29

132990 Service Desk AD Enable 1/13/2016 8:16 Resolved Stefan Bakken Lakeville Joe Rader 1/13/2016 9:28 Joe Rader Medium - 3-7 days 1/13/2016 9:28

132991 Service Desk Cisco AnyConnect - Windows 10 1/13/2016 8:24 Resolved Matthew Haga Crystal Peter Carlson 2/2/2016 9:46 Peter Carlson Medium - 3-7 days 2/2/2016 9:45

132992 Public Safety GeneralURGENT- Incident won't show up in 2B Entered from CAD in

LRMS1/13/2016 8:28 Resolved Lynn Vasquez Eagan Renee Hosch 1/13/2016 9:18 John Rogers Critical - 1 day 1/13/2016 9:18

132993 Service Desk FW: [Ticket #5995] CIS to Cartegraph Transfer 1/13/2016 8:29 Resolved Deb Montilino St. Louis Park Joe Rader 1/13/2016 9:40 Joe Rader Medium - 3-7 days 1/13/2016 9:40

132994 JDE HR/Payroll Change to using Auto Pay Type 99 1/13/2016 8:34 Resolved Sharon More South St. Paul Nikki Heinbuch 1/13/2016 9:09 Nikki Heinbuch Medium - 3-7 days 1/13/2016 10:09

132995 JDE Finance DocuScan licenses 1/13/2016 8:44 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 1/20/2016 11:09 Margaret 'Maggie' Wagner Medium - 3-7 days 1/20/2016 10:34

132996 Network Services UCS Order JDE - LOGIS 1/13/2016 8:47 Resolved Janelle Day LOGIS Lori Hackett 3/18/2016 13:50 Janelle Day Medium - 3-7 days 3/18/2016 13:50

132997 JDE Finance NonPO AV TimeOut? 1/13/2016 8:48 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/13/2016 9:58 Jill Davis Medium - 3-7 days 1/13/2016 9:58

132998 Systems GroupRemove the EPILOG virtual applications servers from the LOGIS

and DMZ domain.1/13/2016 8:49 Resolved Kevin Pikkaraine LOGIS John Paulsen 1/26/2016 12:56 John Paulsen Medium - 3-7 days 1/26/2016 12:57

132999 PIMS Report need: 1/13/2016 8:50 Resolved Julie Silverberg White Bear Lake Judd Harper 2/25/2016 8:46 Judd Harper Medium - 3-7 days 2/25/2016 8:46

133000 JDE HR/Payroll Access to Accrual Beginning Balances 1/13/2016 8:53 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/13/2016 9:17 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:28

133001 Systems GroupDatastore is not named properly for the servers that are

installed in it.1/13/2016 8:54 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 1/15/2016 14:55 Jeff Sibell Medium - 3-7 days 1/15/2016 14:55

133002 JDE HR/Payroll PLEASE RE-SET my PASSWORD 1/13/2016 9:05 Resolved Norma Glagus Golden Valley Tricia Daninger 1/13/2016 9:21 Tricia Daninger Medium - 3-7 days 1/13/2016 9:21

133003 JDE HR/Payroll Restoring Favorites 1/13/2016 9:18 Resolved Lori Vail St. Louis Park Dave Schleicher 1/25/2016 15:32 Lori Vail Medium - 3-7 days 1/25/2016 15:55

133004 Utility Billing finalled accounts 1/13/2016 9:23 Resolved Jennifer Morse White Bear Lake Pat Lindquist 1/13/2016 11:31 Pat LindquistProject - no specified

due date1/13/2016 11:03

133005 Utility Billing She has two domain account, wants one deleted 1/13/2016 9:31 Resolved Lori Lohmann Edina Pam Kummer 1/13/2016 13:33 Pam Kummer High - 2 days 1/13/2016 13:33

133006 Network Services Rogue Wireless Device Software 1/13/2016 9:40 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/1/2016 9:17 Dimitrios Hilton Medium - 3-7 days 3/1/2016 9:17

133007 Service Desk Quote AP's for FA Police 1/13/2016 9:41 Resolved Jim Constantineau Farmington Lori Hackett 2/12/2016 9:55 Adam Maloney Medium - 3-7 days 2/12/2016 9:54

133008 Infrastructure Group Tracking Down IP/MAC 1/13/2016 9:52 Resolved James Goldenstein Eden Prairie 1/13/2016 10:08 James Goldenstein Medium - 3-7 days 1/13/2016 10:08

133009 Service Desk Entrust Token Problem 1/13/2016 9:54 Resolved Tracy Vener West St. Paul Joe Rader 1/13/2016 11:39 Tracy Vener Medium - 3-7 days 1/13/2016 11:38

133010 Service Desk FW: Logging in to squad computer with token 1/13/2016 9:57 Resolved Jason Ehlers LOGIS Joe Rader 1/19/2016 10:56 Joe Rader Medium - 3-7 days 1/19/2016 10:56

133011 PIMS Delete payments 1/13/2016 9:59 Resolved Jane Timm Edina Jane Watje 1/13/2016 10:03 Jane Watje Medium - 3-7 days 1/13/2016 10:03

133012 Service Desk Apple Configurator Question 1/13/2016 9:59 Resolved Nikki Farrow St. Louis Park Joe Rader 1/13/2016 10:28 Joe Rader Medium - 3-7 days 1/13/2016 10:28

133013 JDE HR/Payrollnew hire Benjamin Fleser 134582 setup for ess accrual and time

entry thanks1/13/2016 10:09 Resolved Julie Nowlan Coon Rapids Tricia Daninger 1/13/2016 16:17 Julie Nowlan Medium - 3-7 days 1/13/2016 15:45

133014 Infrastructure Group Slow download speeds 1/13/2016 10:13 Resolved Taylor George Apple Valley Virginia Vaske 1/26/2016 11:02 Virginia Vaske Medium - 3-7 days 1/26/2016 11:02

133015 Service Desk Token Reassignment and Deactivation 1/13/2016 10:15 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)


133016 Property Data SL - Characteristic Screen 1/13/2016 10:19 Resolved Marty Fechner St. Louis Park Norb Vossen 1/13/2016 13:23 Norb Vossen Medium - 3-7 days 1/13/2016 13:23

133017 PIMS Application fees 1/13/2016 10:23 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 11:55 Judd Harper Medium - 3-7 days 2/8/2016 16:20

133018 PIMS

ePermits Enhancement - Please add Applied Date From/To to

search screen and add Applied Date column to search results

grid

1/13/2016 10:26 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 10:32 Maria RuckeProject - no specified

due date

133019 JDE Finance Report data selection change 1/13/2016 10:27 Resolved Kerri Kindsvater White Bear Lake Dave Schleicher 1/13/2016 10:58 Kerri Kindsvater Medium - 3-7 days 1/13/2016 10:56

133020 JDE Finance PO 1729 1/13/2016 10:32 Resolved Dawn McGuireMinnesota Transit


133021 PIMS

ePermits Enhancement - Please add a section in ePermits to

distinguish between ePlan Review Permits and Non ePlan

Review Permits

1/13/2016 10:32 New Maria Rucke LOGIS Jim HaldProject - no specified

due date

of 186


133022 Service Desk Infortel Question 1/13/2016 10:33 Resolved Judy Fradenburgh Bloomington Carl Pearson 1/20/2016 13:20 Carl Pearson Medium - 3-7 days 1/20/2016 13:20

133023 Infrastructure Group Can you find this? 1/13/2016 10:40 Resolved James Goldenstein Eden Prairie Vu Pham 1/21/2016 13:20 Vu Pham Medium - 3-7 days 1/21/2016 13:20

133024 JDE HR/Payroll ACA Implementation 1/13/2016 10:46Pending Client


133025 RecTrac Peterson refund incident 1/13/2016 10:50 Resolved Rosemary Mikkelson Lakeville Paul Norton 1/15/2016 11:39 Rosemary Mikkelson Medium - 3-7 days 1/15/2016 10:07

133026 JDE HR/Payroll DBA Limit on Pay Period Dollars 1/13/2016 10:52 Resolved Shari Rains New Hope Nikki Heinbuch 1/13/2016 11:08 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:29

133027 Infrastructure Group New switch for Southdale PD station 1/13/2016 10:55 Resolved Ryan Browning Edina Vu Pham 5/19/2016 15:25 Ryan Browning Medium - 3-7 days 5/19/2016 15:24

133028 Service Desk Add SLP user to GAL 1/13/2016 11:05 Resolved Maria Rucke LOGIS Joe Rader 1/13/2016 11:19 Joe Rader Medium - 3-7 days 1/13/2016 11:19

133029 Network Services Changes to IT Help Desk Voicemail 1/13/2016 11:06 Resolved Sally Morton Richfield Carl Pearson 1/22/2016 15:15 Sally Morton Medium - 3-7 days 1/22/2016 15:14

133030 RecTrac#2 Priority: Healthways Fitness Kiosk Check-in (VSI Ticket

#1216219) - class time (for all classes) still shows "12:00 a.m."1/13/2016 11:12 In Progress Rosemary Mikkelson Lakeville Sue Christiansen 5/27/2016 16:15 Sue Christiansen High - 2 days

133031 JDE HR/Payroll interims 1/13/2016 11:27 Resolved Greg Moeller Crystal Nikki Heinbuch 1/13/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:26

133033 Network Services BV would like information on port 1/13/2016 11:30 Resolved Mike O'Neill Burnsville Jack Israel 1/13/2016 11:48 Jack Israel Medium - 3-7 days 1/14/2016 6:51

133035 JDE Finance FW: Tungsten 1/13/2016 11:36 Resolved Lisa Reiten Apple Valley Jill Davis 1/13/2016 12:13 Lisa Reiten Medium - 3-7 days 1/13/2016 13:41

133037 JDE HR/Payroll Benefits Term 1/13/2016 11:53 Resolved Cassi McMayer Edina Nancy Hilary 1/13/2016 16:36 Nancy Hilary Medium - 3-7 days 1/13/2016 16:36

133038 Service Desk New Police Officers - VPN 1/13/2016 11:53 Resolved Matthew Haga Crystal Joe Rader 1/13/2016 15:14 Joe Rader Medium - 3-7 days 1/13/2016 15:14

133039Public Safety

DevelopmentDisable Incident Type/Dispo triggers for CAD to Tritech RMS 1/13/2016 11:53 Resolved Sue Setter Maple Grove Matt O'Brien 1/13/2016 11:56 Matt O'Brien Medium - 3-7 days 1/13/2016 11:58

133040 JDE HR/Payroll EE 115215 History Merge incorrect 1/13/2016 11:58 Resolved Jeff Zuba Robbinsdale Nancy Hilary 1/15/2016 12:01 Nancy Hilary Medium - 3-7 days 1/15/2016 12:00

133041 JDE HR/Payroll Duplicate/Incorrect DBAs 1/13/2016 11:59Pending Client

ResponsePatti Kent Shakopee Nancy Hilary 1/13/2016 15:53 Nancy Hilary Medium - 3-7 days

133043 JDE HR/Payroll Pay Status 06|PS LOGIS values not recognized during Rollovers 1/13/2016 12:17 New Nancy Hilary LOGIS Nancy Hilary 1/14/2016 12:38 Nancy Hilary Medium - 3-7 days

133044 JDE HR/Payroll new hire setup in jde ess for accrual and time entry 1/13/2016 12:22 Resolved Julie Nowlan Coon Rapids Tricia Daninger 1/13/2016 15:51 Tricia Daninger Medium - 3-7 days 1/13/2016 15:50

133045 Service Desk E-Patrol Lockout - Alex Johannes 1/13/2016 12:30 Resolved Stefan Bakken Lakeville Chad Remick 1/14/2016 7:49 Chad Remick Medium - 3-7 days 1/14/2016 7:50

133046 JDE HR/Payroll Error on Proof Journal - Found after Final Update - Help 1/13/2016 12:43 Resolved Wanita Williams Golden Valley Dave Schleicher 1/13/2016 13:51 Dave Schleicher Critical - 1 day 1/13/2016 13:51

133047 JDE HR/Payroll Exempt pay not calculating correctly 1/13/2016 13:24Pending Client


133048 Special Assessments SP - Remove Rollover Payment 1/13/2016 13:25 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:35 Norb Vossen Medium - 3-7 days 1/13/2016 13:35

133049 Special Assessments SP Remove Rollover Payment 1/13/2016 13:26 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:32 Norb Vossen Medium - 3-7 days 1/13/2016 13:32

133050 Special Assessments SP Remove another Rollover Payment 1/13/2016 13:26 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:31 Norb Vossen Medium - 3-7 days 1/13/2016 13:31

133051 Network Services Delete duplicate AD Profile 1/13/2016 13:31 Resolved Pam Kummer LOGIS Joe Rader 1/13/2016 14:10 Joe Rader Medium - 3-7 days 1/13/2016 14:10

133052 Tracker AdminPhaseware Tracker - email sent from Tracker not showing up in

Inc 1328001/13/2016 13:33 Resolved Pat Lindquist LOGIS Sue Christiansen 1/13/2016 14:27 Sue Christiansen Medium - 3-7 days 1/13/2016 14:28

133053 JDE HR/Payroll WBL - Final Leave Accrual (12/25 and 12/31) 1/13/2016 13:35 In Progress Sandra Tauer White Bear Lake Nancy Hilary 2/2/2016 11:13 Nancy Hilary Medium - 3-7 days

133054 JDE HR/Payroll Year End Leave Accrual Report 1/13/2016 13:38 In Progress Pat Vinje

Dakota

Communications

Center


133056 Service DeskAdd Patty Ruedy and Rosemary Mikkelson (Lakeville) to the LO

RecTrac 3.1 <[email protected]> email group1/13/2016 13:48 Resolved Sue Christiansen LOGIS Scott Crocker 1/13/2016 14:12 Sue Christiansen Medium - 3-7 days 1/13/2016 14:12

133057 JDE HR/Payroll RE: Maternity Leave Without Pay 1/13/2016 13:49Pending Client

ResponseCindy Nelson Ramsey Nancy Hilary 2/11/2016 12:28 Nancy Hilary Medium - 3-7 days

133058 Network Services IPCC Question 1/13/2016 13:54 Resolved Jeff Dulac Minnetonka Carl Pearson 1/25/2016 9:32 Carl Pearson Medium - 3-7 days 1/25/2016 9:32

133059 Service Desk FW: Disable officer accounts 1/13/2016 13:54 Resolved Terry Hoium LOGIS Scott Crocker 1/19/2016 8:10 Scott Crocker Medium - 3-7 days 1/19/2016 8:11

133060 Service Desk New RSC Dispatch Employee Setup 1/13/2016 13:57 Resolved Rich Sonenblum LOGIS 1/13/2016 14:22 Scott Crocker Medium - 3-7 days 1/13/2016 14:23

133061 JDE Finance 1099 Corrections 1/13/2016 14:05 Resolved Kim Weckman Shakopee Jill Davis 1/13/2016 14:23 Kim Weckman Medium - 3-7 days 1/13/2016 14:22

133062 JDE HR/Payroll Leave Accruals as of 12/31/2015 1/13/2016 14:11 Resolved Wanita Williams Golden Valley Nancy Hilary 2/4/2016 10:12 Wanita Williams Medium - 3-7 days 2/4/2016 10:14

133063 JDE HR/Payroll Leave Accrual Report as of 12/31/15 1/13/2016 14:14 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/15/2016 12:59 Rhonda O'Loughlin Medium - 3-7 days 1/15/2016 12:54

133064 JDE HR/Payroll 1310 should be for police but not fire 1/13/2016 14:16 Resolved Patti Kent Shakopee Nancy Hilary 1/13/2016 14:52 Nancy Hilary Medium - 3-7 days 1/13/2016 14:52

133065 Network Services FW: New SFTP server 1/13/2016 14:25 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 1/26/2016 9:01 Kevin Pikkaraine Medium - 3-7 days 1/26/2016 13:15

133068 JDE HR/Payroll Microsoft Edge Browser Testing 1/13/2016 14:30 Resolved Sandra Tauer White Bear Lake Tricia Daninger 1/13/2016 14:34 Sandra Tauer Medium - 3-7 days 1/13/2016 14:32

133069 Special AssessmentsRH - Go Live process - Assessment Projects - Change Delinquent

Utilities improvement type1/13/2016 14:39 Resolved Kelly Peterson Rochester Lonnie Rolf 1/13/2016 14:56 Lonnie Rolf Medium - 3-7 days 1/13/2016 14:56

133070 JDE Finance Inventory items with negative values 1/13/2016 14:48 Resolved Kathleen Hall Maple Grove Jill Davis 1/14/2016 14:49 Jill Davis Medium - 3-7 days 1/14/2016 14:49

of 186


133071 JDE HR/Payroll Turn Off Auto Pay - Stopped the pay type 850 Flex Schedule 1/13/2016 14:53Pending Client


133072 Special Assessments RH - Coding Customizations - Assessment Projects 1/13/2016 14:57 In Progress Logis Internal LOGIS Lonnie RolfProject - no specified

due date

133073 JDE Finance Docuscan batch delete request 1/13/2016 14:58 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/13/2016 16:24 Jill Davis Medium - 3-7 days 1/13/2016 16:24

133074 RecTrac Updating Grades 1/13/2016 14:59 Resolved Ann Davy Minnetonka Paul Norton 2/16/2016 15:45 Kelly O'Dea Medium - 3-7 days 2/16/2016 15:45

133075 Special AssessmentsRH - Assessment Projects - Allow a negative value for the

quantity for a parcel charge1/13/2016 15:04 Ready for Release Kelly Peterson Rochester Norb Vossen 5/30/2016 14:07 Norb Vossen


due date

133076 Service Desk Call Center Changes 1/13/2016 15:05 Resolved Judy Fradenburgh Bloomington Carl Pearson 1/25/2016 9:35 Judy Fradenburgh Medium - 3-7 days 1/25/2016 9:34

133077 Network Services Website Wont Load 1/13/2016 15:06 Resolved Don Rambow White Bear Lake Chad Remick 1/14/2016 7:59 Chad Remick Medium - 3-7 days 1/14/2016 8:01

133078 JDE Finance New Printer ? 1/13/2016 15:08 Resolved Kyle Sawyer Edina Dave Schleicher 1/13/2016 15:16 Kyle Sawyer Medium - 3-7 days 1/13/2016 15:15

133079Public Safety

DevelopmentBloomington PD - Trespass Advisory Report for BI Web 1/13/2016 15:19 Resolved Rachel Dahlquist Bloomington John Rogers 1/13/2016 15:23 John Rogers Medium - 3-7 days 1/13/2016 15:23

133080 JDE Finance Destruction Date 1/13/2016 15:25 Resolved Sue Fogal Brooklyn Center Dave Schleicher 1/14/2016 8:42 Sue Fogal Medium - 3-7 days 1/14/2016 8:33

133081 Utility Billing Remove account 1/13/2016 15:30 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 1/15/2016 9:52 Pat Lindquist Medium - 3-7 days 1/15/2016 9:52

133082 JDE HR/Payroll Employee Termination 1/13/2016 15:35 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/13/2016 15:51 Tricia Daninger Medium - 3-7 days 1/21/2016 16:09

133084 Service Desk Can't write to my shared drive on lo-fs2 1/13/2016 15:49 Resolved Virginia Vaske LOGIS Joe Rader 1/15/2016 9:04 Virginia Vaske Medium - 3-7 days 1/15/2016 9:03

133085 PIMSPlan Applicant / Plan Submitter - PIMS and ePermits - Sync

Names1/13/2016 15:52 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 10:26 Maria Rucke


due date

133087 Network ServicesInform RMS client users need write permission to

\\rmsprod.logis.org file share1/13/2016 16:01 In Progress Tom Folie LOGIS Kevin Pikkaraine 1/14/2016 7:47 Travis Calef Medium - 3-7 days

133088 Systems Group Old Website Clean Up 1/13/2016 16:03 Resolved Sally Morton Richfield Jeff Sibell 3/14/2016 14:43 Jeff Sibell Medium - 8-14 days 3/14/2016 14:43

133089 JDE Finance No approver name? 1/13/2016 16:13 Resolved Brandi Aitkin Apple Valley Jill Davis 1/14/2016 8:53 Brandi Aitkin Medium - 3-7 days 1/14/2016 8:33

133090 Utility Billing DELETE .LINK ACCOUNT 1/13/2016 16:23 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 1/13/2016 16:28 Pat Lindquist Medium - 3-7 days 1/13/2016 16:28

133091 JDE HR/Payroll ACA Reporting (COBRA?) 1/13/2016 16:33 New Larry Jacobson Robbinsdale Nancy Hilary 3/1/2016 8:01 Nancy Hilary Medium - 3-7 days

133093 JDE HR/Payroll Error on Journal Proof Error Report 1/13/2016 17:38 Resolved Patti Kent Shakopee Nancy Hilary 1/15/2016 12:29 Patti Kent Medium - 3-7 days 1/15/2016 11:46

133095 RecTracPARENT: Lakeville POS Venue Ticketing (Ross Tenaglia is

working on this - see child incidents1/14/2016 7:16 Resolved Logis Internal LOGIS Sue Christiansen 5/10/2016 11:21 Sue Christiansen


due date5/10/2016 11:21

133096 Systems Group PROBLEM Service Alert - Disks is WARNING 1/14/2016 7:24 Resolved Nagios XI LOGIS Keith Michaels 1/15/2016 9:18 Keith Michaels Medium - 3-7 days 1/15/2016 9:18

133097 PIMS Critical Error when attempting to email from PIMS 1/14/2016 7:45 Resolved Penny Stewart Apple Valley Maria Rucke 1/20/2016 15:37 Maria Rucke Medium - 3-7 days 1/20/2016 15:37

133098 Service Desk JDE Restore 1/14/2016 7:45 Resolved Jill Davis LOGIS Peter Carlson 1/14/2016 8:56 Jill Davis Medium - 3-7 days 1/14/2016 9:19

133099 Utility Billing new password for counter pc 1/14/2016 7:54 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/14/2016 8:10 Connie Dalsen Critical - 1 day 1/14/2016 8:10

133100 Infrastructure Group Please remove IP Address from JDE server access for Insight 1/14/2016 8:05 Resolved Dave Schleicher LOGIS Jason Stickler 1/15/2016 8:58 Dave Schleicher Medium - 3-7 days 1/15/2016 8:54

133101 JDE Finance budget 1/14/2016 8:08 Resolved Melissa Schlingman Shakopee Dave Schleicher 1/14/2016 9:06 Dave Schleicher Medium - 3-7 days 1/14/2016 8:49

133102 JDE HR/Payroll accruals 1/14/2016 8:27 Resolved Greg Moeller Crystal Nancy Hilary 1/15/2016 12:56 Nancy Hilary Medium - 3-7 days 2/11/2016 10:31

133103 Network Services Critical Error when attempting to email from PIMS 1/14/2016 8:43 Resolved Penny Stewart Apple Valley Brian Peterson 1/19/2016 9:58 Brian Peterson Medium - 3-7 days 1/19/2016 9:58

133104 JDE HR/Payroll 2015 W2 Reports duplicate 1/14/2016 8:53 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/14/2016 10:03 Kathy Jo Price Medium - 3-7 days 2/1/2016 11:05

133105 Network Services Enable TLS 1.0, 1.1 & 1.2 via GPO 1/14/2016 8:56 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:07 Chad Remick Medium - 3-7 days 3/7/2016 10:07

133106 Network Services Stratus support renewal 1/14/2016 8:59 Resolved George Jensen Anoka County JLEC Janelle Day 3/23/2016 14:09 Janelle Day Medium - 3-7 days 3/23/2016 14:09

133107 Infrastructure Group Familink 1/14/2016 9:03 Resolved James Goldenstein Eden Prairie Jason Stickler 2/4/2016 6:30 Jason Stickler Medium - 3-7 days 2/4/2016 6:30

133108 Service Desk wmf-mail.westmetrofire.com/Disks is WARNING 1/14/2016 9:06 Resolved Adam Wodtke West Metro Fire Chad Remick 1/25/2016 11:30 Chad Remick Medium - 3-7 days 1/25/2016 11:43

133109 RecTrac entering activites cannot facility reservation is not happening 1/14/2016 9:10 Resolved Carrie Mandler St. Louis Park Paul Norton 1/14/2016 10:18 Carrie Mandler High - 2 days 1/14/2016 10:18

133110 Network Services Renewal of Backup Symantec Backup Exec Licenses 1/14/2016 9:11 Resolved George Jensen Anoka County JLEC Chad Remick 2/16/2016 8:24 Chad Remick Medium - 3-7 days 2/16/2016 8:25


133112 JDE HR/Payroll New Employee - Collins 1/14/2016 9:25 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/14/2016 13:02 Denise Heimerman Medium - 3-7 days 1/14/2016 11:12

133113 JDE HR/Payroll ESS seeing test W2s - missed Step 5.2 1/14/2016 9:32 Resolved Pat Vinje

Dakota

Communications

Center

Nancy Hilary 1/14/2016 10:27 Pat Vinje Medium - 3-7 days 3/31/2016 12:32

133114 Infrastructure Group Minnetonka APS portal connection 1/14/2016 9:40 Resolved Jason Ehlers LOGIS Jason Stickler 1/25/2016 11:27 Jason Stickler Medium - 3-7 days 1/25/2016 11:30

133115 Service Desk Setup VPN for Solution Builders for connectivity to CUCM/Unity 1/14/2016 9:45 Resolved Richard Johnson New Hope Peter Carlson 1/20/2016 13:12 Peter Carlson Medium - 3-7 days 1/28/2016 10:05

of 186


133116 JDE HR/Payroll W2 Report Setup - duplicates 1/14/2016 9:46 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 9:49 Nancy Hilary Medium - 3-7 days 1/26/2016 9:57

133117 JDE HR/Payroll 2 W2 Workbench - change Pay Type Exemption to resolve? 1/14/2016 9:57 Resolved Steve Hauer Maple Grove Nancy Hilary 2/11/2016 13:37 Nancy Hilary Medium - 3-7 days 2/11/2016 13:36

133118 RecTracEagan: Problem with transactions not being associated with

linked drawers1/14/2016 9:58 Resolved Jared Flewellen Eagan Paul Norton 4/6/2016 12:51 Ross Tenaglia High - 2 days 4/6/2016 12:51

133119 JDE HR/Payroll W2 Report Setup - duplicates 1/14/2016 10:00 Resolved Pat Vinje

Dakota

Communications

Center

Nancy Hilary 1/14/2016 10:03 Nancy Hilary Medium - 3-7 days 3/31/2016 12:32

133120 PIMS EP - remove duplicate payments 1/14/2016 10:04 Resolved Mary Feltmann Eden Prairie Norb Vossen 1/14/2016 10:06 Norb Vossen Medium - 3-7 days 1/14/2016 10:06

133121 RecTrac another facility I cannot reserve 1/14/2016 10:10 Resolved Carrie Mandler St. Louis Park Paul Norton 1/14/2016 11:03 Paul Norton High - 2 days 1/14/2016 10:18

133122 Infrastructure Group ED-LDAP VPN to access shares on server 1/14/2016 10:12 Resolved Katie Bisek Edina Virginia Vaske 1/25/2016 11:38 Virginia Vaske Medium - 3-7 days 1/25/2016 11:38

133123 Infrastructure Group RE: Edina 800 MHz Radio Fiber Link 1/14/2016 10:20 In Progress Kevin Pikkaraine LOGIS Jack Israel 1/14/2016 10:21 Jack Israel Medium - 3-7 days

133124 JDE HR/Payroll ACA Manual 1/14/2016 10:21Pending Client

ResponseCassi McMayer Edina Nancy Hilary 3/7/2016 8:34 Cassi McMayer Medium - 3-7 days

133125 JDE HR/Payroll Disable ESS Access 1/14/2016 10:24 Resolved Lisa Linnane Farmington Tricia Daninger 1/14/2016 16:24 Lisa Linnane Medium - 3-7 days 1/14/2016 16:22

133126 Service Desk Purchase order for T&M quote for terminating fiber 1/14/2016 10:24 Resolved Kevin Pikkaraine LOGIS Lori Hackett 2/18/2016 10:25 Lori Hackett Medium - 3-7 days 2/18/2016 10:25

133127 PIMS ProjectDox / ePermit cities - Confirmation - Estimated

Timeframe1/14/2016 10:24 Resolved Ray Jozwiak LOGIS Maria Rucke 3/18/2016 14:47 Ray Jozwiak Medium - 3-7 days 3/18/2016 14:46

133128 RecTrac Golden Valley: facility report issue 1/14/2016 10:26 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 2/8/2016 9:00 Ross Tenaglia Medium - 3-7 days 2/8/2016 9:00

133129 Systems Group Trying to open FBRTRAIN.LOGIS.ORG and getting error 1/14/2016 10:27 New Lynn Vasquez Eagan Travis Calef 1/14/2016 16:15 Travis Calef Medium - 3-7 days

133130 Infrastructure Group Fax line request 1/14/2016 10:32 Resolved Dean Busch Robbinsdale Jude Giron 1/26/2016 10:50 Jude Giron Medium - 3-7 days 1/28/2016 12:21

133131 RecTracActivity Refund Reciept needed for finance, and need to know

how to pull that up1/14/2016 10:39 Resolved Carol Oyaas Crystal Paul Norton 1/20/2016 9:39 Paul Norton Medium - 3-7 days 1/20/2016 9:39

133132 PIMS FW: Plan_Review_Type discrepancy 1/14/2016 10:44 Ready for Release Jim Hald LOGIS Maria Rucke 5/25/2016 9:33 Maria Rucke Medium - 3-7 days 5/4/2016 14:33

133133 Public Safety General FW: LRMS 1/14/2016 10:49 Resolved Laurene Draper Bloomington John Rogers 1/14/2016 13:19 John Rogers Medium - 3-7 days 1/14/2016 13:19

133134 Systems Group Encrypted Email 1/14/2016 10:53 Resolved Brenda Wendlandt Farmington Brian Peterson 2/29/2016 12:55 Brian Peterson Medium - 3-7 days 2/29/2016 12:55

133135 Infrastructure Group Ports opened up 1/14/2016 10:54 Resolved Shawn Rung Coon Rapids Vu Pham 1/14/2016 14:10 Vu Pham Medium - 3-7 days 1/14/2016 14:10

133136 Special Assessments Regarding Removing Inactive Parcel with SA Balance 1/14/2016 11:02 Resolved Kelly Peterson Rochester Norb Vossen 1/14/2016 12:16 Norb Vossen Medium - 3-7 days 1/14/2016 12:16

133137 Infrastructure Group In Control setup for SCADA 1/14/2016 11:09 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/1/2016 8:35 Jude Giron Medium - 3-7 days 3/1/2016 8:39

133138 Network Services Provision PW AP 1/14/2016 11:13 Resolved Katie Bisek Edina Adam Maloney 1/20/2016 10:27 Adam Maloney Medium - 3-7 days 1/20/2016 10:27

133139 JDE HR/Payroll Year End Leave Accrual Report 1/14/2016 11:16 Resolved Greg Moeller Crystal Nancy Hilary 1/25/2016 8:16 Nancy Hilary Medium - 3-7 days 1/25/2016 8:16

133140 Service Desk JDE Restore 1/14/2016 11:20 Resolved Jill Davis LOGIS Peter Carlson 1/14/2016 12:09 Peter Carlson Medium - 3-7 days 1/14/2016 14:39

133141 PIMS Question/request - Expired Class II Licenses 1/14/2016 11:22 Resolved Julie Silverberg White Bear Lake Maria Rucke 1/25/2016 12:09 Maria Rucke Medium - 3-7 days 1/25/2016 12:09

133142 Network Services Add Ironport interface to JLEC VPN tunnel 1/14/2016 11:22 Resolved George Jensen Anoka County JLEC Brent Rebischke 2/4/2016 14:46 Brent Rebischke Medium - 3-7 days 2/4/2016 14:46

133143 JDE HR/Payroll Monthly Payroll DBA 1/14/2016 11:26 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 1/14/2016 11:45 Nikki Heinbuch Critical - 1 day 1/15/2016 9:28

133144 JDE HR/Payroll DBA 4201 setup wrong for unemployment. EE 110108 1/14/2016 11:32 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 11:49 Nancy Hilary Medium - 3-7 days 1/14/2016 11:49

133145 Utility Billing RE: Bug in payment page 1/14/2016 11:39 Resolved Larry Jacobson Robbinsdale Pam Kummer 1/19/2016 16:05 Pam Kummer Medium - 3-7 days 1/19/2016 16:05

133146 RecTracIs it possible to produce nametags from RecTrac? (VSI Ticket

#1226805) - using roster report export for now1/14/2016 11:42 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 14:35 Jane Ottum Medium - 3-7 days 4/20/2016 14:35

133147 RecTrac Weekly Reservation Schedules for Individual Park Shelters 1/14/2016 11:43 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 8:55 Sue ChristiansenProject - no specified

due date4/20/2016 8:55

133148 Network Services please reset Citrix account 1/14/2016 11:45 Resolved Joanne Paul Golden Valley Peter Carlson 1/14/2016 12:05 Peter Carlson Medium - 3-7 days 1/14/2016 12:05

133149 Service Desk VPN account / request 1/14/2016 11:46 Resolved Tracy Vener West St. Paul Peter Carlson 1/14/2016 15:28 Tracy Vener Medium - 3-7 days 1/14/2016 15:30

133150 JDE FinanceAny way to reprint a GL post report after you've deleted it from

submitted jobs?1/14/2016 11:54 Resolved Brenda Treiber Crystal Jill Davis 1/14/2016 13:00 Brenda Treiber Medium - 3-7 days 1/14/2016 12:44

133151 Class MI - Class Reset Password 1/14/2016 12:19 Resolved Sam Black Minnetonka Norb Vossen 1/19/2016 11:00 Norb Vossen High - 2 days 1/19/2016 11:00

133152 JDE HR/Payroll Payroll Journal Entry Database change needed 1/14/2016 12:19 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/20/2016 9:35 Dave Schleicher Medium - 3-7 days 1/20/2016 9:36

133153 Network Services Need New AD Account For CY User 1/14/2016 12:23 Resolved Pat Lindquist LOGIS Peter Carlson 1/14/2016 13:28 Peter Carlson Medium - 3-7 days 1/14/2016 14:25

133154 Utility Billing Remove from infinity.link please 1/14/2016 12:36 Resolved Gail Ripley Apple Valley Connie Dalsen 1/14/2016 12:59 Gail Ripley Medium - 3-7 days 1/14/2016 12:43

133155 Service Desk Staff Augmentation 1/14/2016 12:37 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/4/2016 15:30 Scott Crocker Medium - 3-7 days 2/5/2016 8:30

133156 JDE Finance 1099's 1/14/2016 12:42 Resolved Sue Fogal Brooklyn Center Jill Davis 1/14/2016 15:11 Sue Fogal Medium - 3-7 days 1/20/2016 8:03

133157 JDE Finance Tungsten - Business Unit field editing 1/14/2016 13:05 Resolved Lisa Reiten Apple Valley Jill Davis 1/14/2016 13:29 Lisa Reiten Medium - 3-7 days 1/14/2016 13:31

of 186


133158 Infrastructure Group Unable to dial into webex 1/14/2016 13:10 Resolved Sam Black Minnetonka Jason Stickler 1/14/2016 16:04 Jason Stickler High - 2 days 1/14/2016 16:04

133159 Service Desk Access Point Quote 1/14/2016 13:12 Resolved James Goldenstein Eden Prairie Lori Hackett 3/10/2016 12:44 Lori Hackett Medium - 3-7 days 3/10/2016 12:44

133160 JDE HR/Payroll PR timesheet tracking 1/14/2016 13:18 Resolved Angie McIntire Ramsey Dave Schleicher 3/1/2016 11:09 Angie McIntire Medium - 3-7 days 3/1/2016 11:12

133161 Special AssessmentsSt. Paul - Requests from City Council Budget Work Session for

unique project calculation rules1/14/2016 13:20 Resolved Lynn Moser St. Paul Lonnie Rolf 3/1/2016 12:48 Lonnie Rolf Medium - 3-7 days 3/1/2016 12:48

133162 JDE Finance report with errors 1/14/2016 13:47 Resolved Carol Gass New Hope Dave Schleicher 1/19/2016 13:37 Carol Gass Medium - 3-7 days 1/19/2016 13:38

133163 JDE Finance 1099's 1/14/2016 13:51 Resolved Jennifer HoffmanHutchinson Utility

CommissionJill Davis 1/15/2016 15:29 Jill Davis Medium - 3-7 days 1/15/2016 15:29

133164 Network Services Safari Online Renewal - LOGIS 1/14/2016 13:57 Resolved Janelle Day LOGIS Lori Hackett 1/15/2016 9:51 Lori Hackett Medium - 3-7 days 1/15/2016 9:51

133165 JDE HR/Payroll Password reset 1/14/2016 14:04 Resolved Jill Brush Lakeville Tricia Daninger 1/14/2016 14:14 Tricia Daninger Medium - 3-7 days 1/14/2016 14:14


133168 JDE Finance Please delete this entire batch - batch# BI9DB 1/14/2016 14:13 Resolved Brandi Aitkin Apple Valley Jill Davis 1/19/2016 11:22 Brandi Aitkin Medium - 3-7 days 1/19/2016 11:20

133169 JDE HR/Payroll Modify P080100 Hover app for X EEs 1/14/2016 14:19 Resolved Dave Schleicher LOGIS Dave Schleicher 2/11/2016 9:38 Dave Schleicher Medium - 3-7 days 2/11/2016 9:38

133170 Utility BillingIs there a way to make a sewer deduct meter info print on a

servcie oreder1/14/2016 14:20 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/19/2016 8:24 Connie Dalsen Medium - 8-14 days 1/19/2016 8:24

133171 JDE HR/Payroll LO Accuwage 1/14/2016 14:31 Resolved Heather Campson LOGIS Nikki Heinbuch 1/14/2016 15:25 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03

133172 JDE Finance Tungsten - User Removal 1/14/2016 14:40 In Progress Lisa Reiten Apple Valley Jill Davis 1/19/2016 14:15 Jill Davis Medium - 3-7 days

133173 JDE Finance Ready for database change 1/14/2016 14:58 Resolved Beth Simonsen Crystal Dave Schleicher 1/17/2016 19:26 Dave Schleicher High - 2 days 1/17/2016 19:26

133174 JDE HR/Payroll NW accuwages 1/14/2016 14:59 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/14/2016 15:48 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03

133175 JDE HR/Payroll DC W-2 AccuWage 1/14/2016 15:05 Resolved Pat Vinje

Dakota

Communications

Center

Nikki Heinbuch 1/14/2016 15:51 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03

133176 Utility Billing Add Remote Number to Pre-Exception Report 1/14/2016 15:10 Resolved Carissa Hoyt New Hope Connie Dalsen 1/29/2016 5:24 Carissa Hoyt Medium - 8-14 days 1/25/2016 13:08

133177 Service Desk New soft token 1/14/2016 15:12 Resolved Dan Anderson Dakota County Joe Rader 1/14/2016 15:26 Peter Carlson Medium - 3-7 days 1/14/2016 15:26

133178 PIMS Delete payment - permit #131084 ($1888.00) 1/14/2016 15:19 Resolved Mary Feltmann Eden Prairie Judd Harper 1/14/2016 15:29 Judd Harper Medium - 3-7 days 1/14/2016 15:29

133179 JDE HR/Payroll Requesting year end leave accrual 1/14/2016 15:27 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/15/2016 15:25 Jill Berger Medium - 3-7 days 1/20/2016 9:47

133180 Service Desk New Email Account Request 1/14/2016 15:30 Resolved Mark Erickson South Metro Fire Chad Remick 1/28/2016 15:09 Chad Remick Medium - 3-7 days 1/28/2016 15:10

133181 JDE Finance Company Address Update 1/14/2016 15:48 Resolved Chris Regis Richfield Jill Davis 1/15/2016 7:57 Jill Davis Medium - 3-7 days 1/20/2016 8:02

133182 Public Safety General new officer 1/14/2016 15:48 Resolved Lois Klasen Inver Grove Heights Jason Ehlers 1/19/2016 10:47 Jason Ehlers Medium - 3-7 days 1/19/2016 10:47

133183 Network Services 2016 Secure CRT Renewal - LOGIS 1/14/2016 15:50 Resolved Janelle Day LOGIS Lori Hackett 1/26/2016 15:30 Lori Hackett Medium - 3-7 days 1/26/2016 9:20

133184 JDE HR/Payroll Levy not considering Minimum Net Pay EE 108733 1/14/2016 16:07 New Denise Heimerman Minnetonka Nancy Hilary 1/15/2016 8:43 Denise Heimerman Medium - 3-7 days

133185 JDE HR/Payroll Leave Beginning Balance 1/14/2016 16:10 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/14/2016 16:29 Nikki Heinbuch Medium - 3-7 days 1/15/2016 7:55

133186 Infrastructure Group Open ports for VMware vCenter Converter 1/14/2016 16:19 Resolved Adam Wodtke West Metro Fire Adam Maloney 1/25/2016 11:30 Adam Maloney Medium - 3-7 days 1/25/2016 11:42

133187 Special Assessments FW: End of Year cert Report 1/14/2016 16:19 New Kelly Peterson Rochester 1/14/2016 16:22 Kelly PetersonProject - no specified

due date

133188 JDE HR/Payroll W2 BOX W HSA EE 130154 1/14/2016 16:23 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/15/2016 12:39 Nikki Heinbuch Critical - 1 day 1/20/2016 9:16

133189 RecTracFollow- up from this week's FOG meeting: Questions about

Lakeville's RecTrac financials (Jerilyn Erickson)1/14/2016 16:39 Resolved Ray Jozwiak LOGIS Sue Christiansen 2/9/2016 13:10 Sue Christiansen Medium - 3-7 days 2/9/2016 13:10

133190 RecTrac Continued issue with a 12/10/15 WebTrac problem 1/14/2016 16:53 Resolved Kris Ryan Maple Grove Sue Christiansen 1/15/2016 12:22 Sue Christiansen Medium - 3-7 days 1/15/2016 12:22

133191 JDE HR/Payroll CN Final Accuwage 1/14/2016 17:34 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/15/2016 7:59 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03

133192 JDE HR/Payroll ACA Manual 1/14/2016 17:55 Resolved Patti Kent Shakopee Nancy Hilary 1/29/2016 9:48 Michelle Lindsay Medium - 3-7 days 1/29/2016 9:47

133193 Network Services FW: Logis 1/14/2016 18:34 Resolved Laurene Draper Bloomington Peter Carlson 1/19/2016 11:12 Rich Sonenblum Medium - 3-7 days 1/15/2016 9:49

133194 Service Desk RCECC Quarterly Password Management 1/15/2016 5:04 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

Chad Remick 2/9/2016 8:56 Chad Remick Medium - 3-7 days 2/9/2016 8:56

133195 RecTracCredit card error (webtrac) FW: WEBTRAC-UNABLE TO MARK

TRANSACTION AT PNP1/15/2016 5:29 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/9/2016 12:19 Sue Christiansen Medium - 3-7 days 2/9/2016 12:19

133196 RecTracMinnetonka: RecTrac Search Function - common name search

inconsistent1/15/2016 6:01 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 12:33 Ross Tenaglia Medium - 3-7 days 2/10/2016 12:33

133197 Special AssessmentsChaska - First year payment is not being calculated properly for

trial rollovers1/15/2016 7:04 Resolved Ann Larsen Chaska Norb Vossen 1/15/2016 11:46 Norb Vossen Medium - 3-7 days 1/15/2016 11:46

133198 PIMS Septic Report Request 1/15/2016 7:06 Resolved Katy Hauan Ramsey Judd Harper 2/5/2016 16:14 Judd Harper Medium - 3-7 days 2/5/2016 16:14

133199 Infinity.Link Internal NH - Apply Web Service Build 3.3.2.11 1/15/2016 7:45 Client to Test Pam Kummer LOGIS Lonnie Rolf 1/26/2016 13:22 Lonnie Rolf High - 2 days

133200 Infinity.Link Internal RI - Apply Web Service Build 3.3.2.11 1/15/2016 7:47 Client to Test Pam Kummer LOGIS Lonnie Rolf 2/23/2016 15:23 Lonnie Rolf High - 2 days

133201 JDE HR/Payroll 102404 Floating Holiday 1/15/2016 7:54 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/26/2016 10:17 Sandra Tauer Medium - 3-7 days 1/26/2016 11:54

of 186


133202 Network Services Please perform a redirected restore from the last full backup 1/15/2016 8:04 Resolved Norb Vossen LOGIS Scott Crocker 1/15/2016 8:24 Scott Crocker Critical - 1 day 1/15/2016 8:25

133203 Class MI - Reset Class Password 1/15/2016 8:11 Resolved Sam Black Minnetonka Norb Vossen 1/19/2016 11:00 Norb Vossen High - 2 days 1/19/2016 11:00

133204 Infrastructure Group police officers are unable to access mndot ftp site on pd subnet 1/15/2016 8:34 Resolved Craig Beers Minnetonka Virginia Vaske 1/20/2016 11:30 Virginia Vaske Medium - 3-7 days 1/20/2016 11:29

133205 JDE HR/Payroll ACA Manual Needed and Communications 1/15/2016 8:38 In Progress Wanita Williams Golden Valley Nancy Hilary 1/29/2016 10:27 Wanita Williams Medium - 3-7 days

133206 RecTracMinnetonka: Still prorating refund for weekly tennis activity

(needs advice on clinic setup)1/15/2016 8:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 13:25 Ross Tenaglia Medium - 3-7 days 2/10/2016 13:24

133207 JDE HR/Payroll Adding Subledger to Past Payroll 1/15/2016 8:45 Resolved Patti Kent Shakopee Tricia Daninger 1/20/2016 14:41 Tricia Daninger Medium - 3-7 days 1/20/2016 14:41

133208 RecTrac Report Question - Activities Entered Correctly? 1/15/2016 8:58 In Progress Sue LaCrosse Brooklyn Center Paul Norton 4/13/2016 9:58 Sue Christiansen Medium - 3-7 days

133209 RecTrac Adult Date of Birth Change 1/15/2016 9:00 Resolved Tamara Wallace Lakeville Paul Norton 2/26/2016 10:44 Tamara Wallace Medium - 3-7 days 2/26/2016 8:56

133211 Utility Billing hard delete customer 1/15/2016 9:09 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/15/2016 9:14 Pat Lindquist Medium - 3-7 days 1/15/2016 9:14

133212 JDE HR/Payroll phone number on 1095c print 1/15/2016 9:17 New Nancy Hilary LOGIS Nancy Hilary 1/15/2016 9:17 Nancy Hilary Medium - 3-7 days

133213 Network Services Order WebEx Licenses - LOGIS 1/15/2016 9:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 1/22/2016 14:01 Lori Hackett Medium - 3-7 days 1/22/2016 14:03

133214 JDE HR/PayrollRequesting LOGIS Staff to review our setup of (4) new

companies1/15/2016 9:22 Resolved Sharon More South St. Paul Nancy Hilary 1/19/2016 9:32 Nancy Hilary Medium - 3-7 days 1/19/2016 9:32

133215 PIMS Question 1/15/2016 9:29 Resolved Penny Stewart Apple Valley Ray Jozwiak 2/25/2016 9:41 Penny Stewart Medium - 3-7 days 2/25/2016 9:32

133216 Service Desk AP Check Run 1/15/2016 9:42 Resolved George Gombos LOGIS Peter Carlson 1/15/2016 10:50 Peter Carlson Medium - 3-7 days 1/15/2016 10:51

133217 Infrastructure Group Questions about Anyconnect and Entrust groups 1/15/2016 9:46 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 1/27/2016 15:05 Virginia Vaske High - 2 days 1/27/2016 15:06

133218 RecTrac Maple Grove: Add "Status" field to the Global Sales grid 1/15/2016 9:49 Resolved Jan Clark Maple Grove Sue Christiansen 2/2/2016 14:24 Sue Christiansen Medium - 3-7 days 2/2/2016 14:14

133219 JDE HR/Payroll Leave Accrual 1/15/2016 10:06 Resolved Shari Rains New Hope Nancy Hilary 1/26/2016 10:52 Nancy Hilary Medium - 3-7 days 1/26/2016 15:44

133220 Special Assessments RE: City of Chaska/SA Reconcile 1/15/2016 10:06 Resolved Norb Vossen LOGIS Norb Vossen 1/15/2016 10:32 Susan Prather Medium - 3-7 days 1/15/2016 10:08

133221 JDE HR/PayrollCN Ready for the w-2 manual attachments for 2015 :) Thanks

!!!!1/15/2016 10:12 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/20/2016 13:59 Julie Nowlan Medium - 3-7 days 1/21/2016 14:43

133222 JDE HR/Payroll City contribution to HSA 1/15/2016 10:17 New Karrie Glen Lakeville Nancy Hilary 1/15/2016 10:19 Nikki Heinbuch Medium - 3-7 days

133223 Utility Billing Bill Message 1/15/2016 10:20 Resolved Brittany Wright Farmington Pat Lindquist 1/20/2016 15:58 Pat Lindquist Medium - 3-7 days 1/20/2016 15:58

133224 JDE HR/Payroll w-2 instructions step 116 1/15/2016 10:20 Resolved Wendy Brierley NWCT Nancy Hilary 1/15/2016 10:38 Nancy Hilary Medium - 3-7 days 1/21/2016 13:17

133225 Public Safety General Report Needed Today 1/15/2016 10:22 Resolved Diane Bastyr Lakeville 1/19/2016 9:03 Cassandra Stickler Medium - 3-7 days 1/19/2016 7:43

133227 Network ServicesCreate a new Brooklyn Center Public Works Entrust Group for

Public Works Employees1/15/2016 10:34 Resolved Patty Hartwig Brooklyn Center Joe Rader 1/15/2016 11:14 Joe Rader High - 2 days 1/15/2016 11:14

133228 JDE HR/Payroll NW w-2 manual attachments 1/15/2016 10:55 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/19/2016 13:06 Nikki Heinbuch Medium - 3-7 days 1/19/2016 13:08

133229 Service Desk Microsoft Volume License 1/15/2016 10:55 Resolved Rob Boerboom Farmington Lori Hackett 3/1/2016 11:57 Janelle Day Medium - 3-7 days 3/1/2016 11:57

133230 Infrastructure Group AnyConnect Question and Issue 1/15/2016 10:59 Resolved Tyre FantMinnesota Transit


133231 PIMS Rental License Application Renewal Printing Error 1/15/2016 11:10 Resolved Denise Leishman Maple Grove Judd Harper 1/28/2016 14:14 Judd Harper Medium - 3-7 days 1/28/2016 14:14

133232 JDE Finance FW: Kofax product activation information for order 368340 1/15/2016 11:11 Resolved Patty Hartwig Brooklyn Center Dave Schleicher 1/19/2016 9:07 Patty Hartwig Medium - 3-7 days 1/18/2016 9:19

133233 Network Services Configure and Install New Training Room Laptop 1/15/2016 11:18 Resolved Adam Wodtke West Metro Fire Scott Crocker 1/28/2016 15:07 Scott Crocker Medium - 3-7 days 1/28/2016 14:07

133234 JDE Finance Laserfiche missing image from 1-15-16 check run 1/15/2016 11:27 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/15/2016 14:20 Dave Schleicher Medium - 3-7 days 1/15/2016 14:20

133235 Utility Billing Mailing Address Not Printing on Backflow Letters 1/15/2016 11:28 Escalated Sandra Beecher Woodbury Pam Kummer 5/12/2016 11:38 Sandra Beecher Medium - 3-7 days

133236 Systems Group assist with certificate warnings on AD server 1/15/2016 11:38 Resolved Craig Beers Minnetonka Brian Peterson 1/22/2016 15:31 Brian Peterson Medium - 3-7 days 1/22/2016 15:31

133237 Training Setup for Electrical Permits 1/15/2016 11:41 Resolved Emily Becker New Hope Jane Watje 1/15/2016 11:45 Emily Becker Medium - 3-7 days 1/15/2016 11:44

133238 Infrastructure Group Unable to access account.logis.org 1/15/2016 11:42 Resolved Kathie Hanson Rosemount Jason Stickler 1/15/2016 13:43 Jason Stickler Medium - 3-7 days 1/15/2016 13:43

133239 Training D2H training for Judd Harper 1/15/2016 11:44 Resolved Jane Watje LOGIS Jane Watje 1/15/2016 11:48 Jane Watje Medium - 3-7 days 1/15/2016 11:48

133240 JDE HR/Payroll W-2 Manual Attachments 1/15/2016 11:55 New Nikki Heinbuch LOGIS Nikki Heinbuch 1/20/2016 13:11 Nancy Hilary Medium - 3-7 days

133241 Service Desk Nikki needs access rights to theserver as soon as possible 1/15/2016 11:58 Resolved Dave Schleicher LOGIS Peter Carlson 1/19/2016 11:14 Dave Schleicher Medium - 3-7 days 1/15/2016 13:07

133242 JDE HR/Payroll ESS access 1/15/2016 12:10 Resolved Michelle Lindsay Shakopee Tricia Daninger 1/15/2016 12:25 Michelle Lindsay Medium - 3-7 days 1/15/2016 12:22

133243 RecTrac New Hope: Ticket id to history? 1/15/2016 12:19 Resolved Jill Smisek New Hope Paul Norton 1/20/2016 10:40 Ross Tenaglia Medium - 3-7 days 1/20/2016 10:39

133244 Service Desk Need Powershell (?) script to rename files 1/15/2016 12:25 Resolved Dave Schleicher LOGIS Joe Rader 1/19/2016 13:56 Dave Schleicher Medium - 3-7 days 1/17/2016 14:59

133245 JDE HR/Payroll F0709 bad records from prior payrolls 1/15/2016 12:25 New Karrie Glen Lakeville Nancy Hilary 1/15/2016 12:26 Nancy Hilary Medium - 3-7 days

133246 JDE HR/Payroll EA AccuWage submission 1/15/2016 12:29 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/15/2016 16:11 Gina Dwyer Medium - 3-7 days 1/15/2016 13:44

133247 JDE Finance 1099's 1/15/2016 12:35 Resolved Sheldon Libman Eagan Jill Davis 1/15/2016 15:28 Jill Davis Medium - 3-7 days 1/15/2016 15:43

133248 JDE Finance follow up 1/15/2016 12:38 Resolved Angie McIntire Ramsey Jill Davis 1/20/2016 8:12 Jill Davis Medium - 3-7 days 1/22/2016 14:59

of 186


133249 Infrastructure Group RI - Live Video Streaming at the Ice Arena 1/15/2016 13:04 Resolved Sally Morton Richfield Jack Israel 1/19/2016 10:23 Jack Israel High - 2 days 1/19/2016 12:20

133250 Special Assessments RH - Conversion of WQPP Credit payments question 1/15/2016 13:15 In Progress Kelly Peterson Rochester Lonnie Rolf 3/29/2016 15:21 Lonnie Rolf Medium - 3-7 days

133251 JDE HR/Payroll 1099's 117909 PV 87050 1/15/2016 13:18 Resolved Shari Rains New Hope Nancy Hilary 1/15/2016 14:41 Jill Davis Medium - 3-7 days 1/20/2016 12:35

133252 Utility Billing hard delete 1/15/2016 13:21 Resolved Deb Montilino St. Louis Park Connie Dalsen 1/15/2016 13:33 Connie Dalsen Medium - 3-7 days 1/15/2016 13:32

133253 Utility Billing HUC - New Bill Code Elec Large Gen Serv 1/15/2016 13:31 Resolved Sue WinterHutchinson Utility


133254 Utility Billing ACH FILE 1/15/2016 13:55 Resolved Greg Moeller Crystal Connie Dalsen 1/19/2016 10:36 Connie Dalsen Medium - 3-7 days 1/19/2016 10:36

133255 PIMS MNDOR report for Business LIcense is getting an error message 1/15/2016 14:07 Resolved Jane Timm Edina Jane Watje 5/3/2016 15:13 Jane Watje Medium - 3-7 days 5/3/2016 15:13

133258 JDE HR/Payroll LA ARENAS Accuwage file W2 1/15/2016 14:15 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/19/2016 8:11 Nikki Heinbuch Medium - 3-7 days 1/19/2016 8:10

133259 Service Desk New User & Token Transfer 1/15/2016 14:21 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


133260 JDE Finance 1099s 1/15/2016 14:25 Resolved Sue Watson Golden Valley Jill Davis 1/15/2016 16:06 Sue Watson Medium - 3-7 days 1/15/2016 16:05

133261 JDE HR/Payroll EE 120259 8070 Earned never used 1/15/2016 14:26 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/15/2016 15:15 Nancy Hilary Medium - 3-7 days 1/15/2016 15:15

133262 Network Services Process for updating support user account for Willmar 1/15/2016 14:28 Resolved Lonnie Rolf LOGIS Carl Pearson 1/22/2016 14:10 Carl Pearson Medium - 3-7 days 1/22/2016 14:10

133263 JDE HR/Payroll Setup Sick Forfeit non-paying paytype to decrement Sick Accrual 1/15/2016 14:37 New Jill Berger Brooklyn Center 1/15/2016 14:38 Nancy Hilary Medium - 3-7 days

133264 JDE Finance Drug task force reports 1/15/2016 15:22 Resolved Larry Jacobson Robbinsdale Jill Davis 1/15/2016 15:56 Larry Jacobson Medium - 3-7 days 1/15/2016 15:47

133265 Infrastructure Group Allow PCI VLAN computers to a website 1/15/2016 15:29 Resolved Nick Lovejoy Edina Vu Pham 1/25/2016 8:12 Vu Pham Medium - 3-7 days 1/25/2016 13:16

133266 Tracker Admin Travis Calef departure - Tracker Admin adjustments 1/15/2016 15:49 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 2/22/2016 7:51 Sue Christiansen Medium - 3-7 days 2/22/2016 7:51

133267 RecTrac Activity Roster not working for archived classes 1/15/2016 15:53 Resolved Kelly O'Dea Minnetonka Paul Norton 4/6/2016 15:51 Paul Norton Medium - 3-7 days 4/6/2016 15:51

133268 Public Safety General Report Edit 1/15/2016 16:03 Resolved Jean Welle South St. Paul John Rogers 1/19/2016 8:13 John Rogers Medium - 3-7 days 1/19/2016 8:13

133269 JDE HR/Payroll LA W2 Accu Wage 1/15/2016 16:18 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/19/2016 8:13 Nikki Heinbuch Medium - 3-7 days 1/19/2016 8:13

133270 Network Services Implementation of Aware 1/17/2016 15:37 Resolved Dean Busch Robbinsdale Jason Stickler 4/25/2016 15:50 Jason Stickler Medium - 3-7 days 4/25/2016 15:50

133271 Network Services Order hardware/software for Aware implementation 1/17/2016 15:38 Resolved Dean Busch Robbinsdale Lori Hackett 3/16/2016 8:41 Lori Hackett Medium - 3-7 days 3/16/2016 8:41

133272 JDE HR/Payroll BE Accuwage Submission - WBL 1/18/2016 8:44 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/20/2016 12:56 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:55

133273 JDE FinanceWould like AV, MG & FA workflows to prepare for their

implementations1/18/2016 9:36 Resolved Nate Reinhardt Brooklyn Center Dave Schleicher 1/27/2016 15:58 Nate Reinhardt Medium - 3-7 days 1/19/2016 8:51

133274 JDE HR/Payroll WBL - Wage adjustment detail question 1/18/2016 12:11 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/19/2016 14:56 Sandra Tauer Medium - 3-7 days 1/20/2016 12:39

133275 Infrastructure Group Art Center Call Center 1/19/2016 6:49 Resolved Judy Fradenburgh Bloomington Jude Giron 1/19/2016 12:43 Jude Giron Medium - 3-7 days 1/19/2016 12:44

133276 Service Desk Adding a Phone 1/19/2016 7:06 Resolved Judy Fradenburgh Bloomington Joe Rader 1/22/2016 16:14 Joe Rader Medium - 3-7 days 1/22/2016 16:14

133277 Service DeskFW: Ticket #358856 "Unlock Web Protections for Certain

Computers" -- WAITING ON CUSTOMER and Email request1/19/2016 7:45 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 2/19/2016 8:42 Peter Carlson Medium - 3-7 days 2/29/2016 7:12

133278 Service Desk Create New User 1/19/2016 8:06 Resolved Adam Wodtke West Metro Fire Peter Carlson 1/19/2016 8:19 Peter Carlson Medium - 3-7 days 1/19/2016 8:19

133279 Network Services Please install JM19018 to PY910, XXC, and PS910 1/19/2016 8:13 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 9:07 Nolan Little Medium - 3-7 days 1/19/2016 9:07

133280 Network ServicesInstall new LOGIS Internet site - new content and programming

from Prime Design Inc.1/19/2016 8:19 Resolved Mike Garris LOGIS Jeff Sibell 3/7/2016 9:58 Jeff Sibell Medium - 3-7 days 3/7/2016 9:58


133282 Systems Group PROBLEM Service Alert disks is CRITICAL 1/19/2016 8:23 Resolved Nagios XI LOGIS Jeff Sibell 1/19/2016 14:29 Jeff Sibell High - 2 days 1/19/2016 14:29

133283 JDE Finance JE posted, but not 1/19/2016 8:28 Resolved Angie McIntire Ramsey Jill Davis 1/19/2016 9:18 Angie McIntire Medium - 3-7 days 1/19/2016 9:47

133285 Utility Billing DNR Water Report 1/19/2016 8:40Pending Client

ResponseJoe Gibbs Eagan Pam Kummer 3/25/2016 16:02 Pam Kummer Medium - 3-7 days

133286 Service Desk Ri Server 1/19/2016 8:50 Resolved Jane Skov Richfield Chad Remick 1/19/2016 12:55 Chad Remick Medium - 3-7 days 1/19/2016 12:57

133287 JDE HR/Payroll Pension payment classification EE 116016 1/19/2016 8:53 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 2/4/2016 10:54 Nikki Heinbuch Medium - 3-7 days 2/4/2016 10:54

133288 PIMS .Net Caching - ePermits 1/19/2016 8:59 Resolved Maria Rucke LOGIS Maria Rucke 2/3/2016 15:58 Maria Rucke Medium - 3-7 days 2/3/2016 15:58

133289 Special Assessments RH - Post Go Live data cleanup - Payment Auditor issues 1/19/2016 9:14 Resolved Norb Vossen LOGIS Norb Vossen 2/25/2016 13:25 Norb VossenProject - no specified

due date2/25/2016 13:25

133290 Systems Group FW: ASAP need more space 1/19/2016 9:16 Resolved George Jensen Anoka County JLEC John Paulsen 1/21/2016 13:22 John Paulsen Medium - 3-7 days 1/21/2016 13:22

133291 Service Desk gv CPU ws is CRITICAL 1/19/2016 9:19 Resolved Nagios XI LOGIS Chad Remick 1/19/2016 12:05 Chad Remick Medium - 3-7 days 1/19/2016 12:05

133292 Infrastructure GroupSetup Video Conferencing between St Louis Park and Hennepin

County EOC1/19/2016 9:19 Resolved Clint Pires St. Louis Park Jude Giron 4/29/2016 9:29 Jude Giron Medium - 8-14 days 4/29/2016 9:29

133293 Utility Billing .link 1/19/2016 9:21 Resolved Rachel Neuberger Robbinsdale Pam Kummer 1/19/2016 11:35 Pam Kummer Medium - 3-7 days 1/19/2016 11:35

of 186


133294 Network Services ACH file not passing to City 1/19/2016 9:36 Resolved Pam Kummer LOGIS Jeff Sibell 1/19/2016 14:05 Jeff Sibell Medium - 3-7 days 1/19/2016 14:05

133295 Service Desk reactivate Citrix 1/19/2016 9:39 Resolved Lisa Storey LOGIS Peter Carlson 1/19/2016 13:54 Dave Dillon Medium - 3-7 days 1/19/2016 10:10

133296 Systems Group DNS Record Change 1/19/2016 9:45 Resolved Jackie Penke Hutchinson Jeff Sibell 1/19/2016 14:04 Jeff Sibell High - 2 days 1/19/2016 14:04

133298 Utility Billing Sewer Report for Met Council 1/19/2016 9:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/21/2016 7:35 Connie Dalsen Medium - 3-7 days 1/21/2016 7:35

133299 JDE HR/Payroll FW: Journal Liability Reclass Reminder 1/19/2016 9:46 Resolved Jake Bosley Edina Dave Schleicher 1/19/2016 10:28 Jake Bosley Medium - 3-7 days 1/19/2016 10:28

133300 Special Assessments Mass payoff for Rochester 1/19/2016 9:52 New Norb Vossen LOGIS Holly Amundson 2/26/2016 7:53 Holly AmundsonProject - no specified

due date

133301 JDE HR/Payroll aca question 1/19/2016 10:05Pending Client

ResponseWendy Brierley NWCT Nancy Hilary 1/29/2016 5:24 Wendy Brierley Medium - 3-7 days

133302 Service DeskPPS Database - Redirected Restore of PDSDB from EDINA to

FROZEN1/19/2016 10:05 Resolved Lonnie Rolf LOGIS Scott Crocker 1/19/2016 10:35 Lonnie Rolf Medium - 3-7 days 1/19/2016 10:21

133303 RecTracRequest to VSI Support to provide customer logins for LOGIS

Cities1/19/2016 10:11

Pending Vendor

ResponsePaul Norton LOGIS Paul Norton 1/19/2016 10:15 Paul Norton Medium - 3-7 days

133305 Utility Billing Add Michele Robinson to LO UB All Distribution List 1/19/2016 10:18 Resolved Carissa Hoyt New Hope Connie Dalsen 1/19/2016 11:10 Connie Dalsen Medium - 3-7 days 1/19/2016 11:10

133306 Infrastructure Group EA - Paging System Replacement 1/19/2016 10:26 Resolved Dan Cook Eagan Jude Giron 3/28/2016 13:35 Dan Cook Medium - 3-7 days 3/21/2016 8:26

133307 Property Data Edina - Accidentally deleted some owner records from PDSDB 1/19/2016 10:32 Resolved Logis Internal LOGIS Lonnie Rolf 1/19/2016 14:44 Lonnie Rolf Critical - 1 day 1/19/2016 14:44

133308 RecTrac FW: Just registered for a course on the Rec website 1/19/2016 10:33 Resolved Penny Spitzer New Hope Paul Norton 1/19/2016 11:15 Penny Spitzer Medium - 3-7 days 1/19/2016 11:07

133309 Infrastructure Group WebSense Questions 1/19/2016 10:34 Resolved Mario Jara Bloomington Jack Israel 1/20/2016 12:20 Jack Israel Medium - 3-7 days 1/20/2016 12:40

133310 RecTrac 1-15-16 Accounting 1/19/2016 10:42 Resolved Dan Mueller Crystal Paul Norton 1/19/2016 11:57 Paul Norton Medium - 3-7 days 1/19/2016 11:57

133311 JDE HR/Payroll Vacation Retro on Liquor Employees 1/19/2016 10:43 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/20/2016 12:47 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:50

133312Public Safety

Development

Bloomington PD - South Pointe Apartments Possibly Needs

Update1/19/2016 10:43 Resolved Jerry Wukawitz Bloomington John Rogers 1/19/2016 10:47 John Rogers Medium - 3-7 days 1/19/2016 10:47

133313 Network Services Addition to LO UB All Email Distribution List 1/19/2016 10:46 Resolved Connie Dalsen LOGIS Peter Carlson 1/19/2016 10:58 Peter Carlson Medium - 3-7 days 1/19/2016 10:58

133314 JDE HR/Payroll Setup Forfeited Sick non-paying Pay Type 1/19/2016 10:47 Resolved Wanita Williams Golden Valley Nikki Heinbuch 3/7/2016 12:20 Wanita Williams Medium - 3-7 days 3/7/2016 12:29

133315 Infrastructure Group PCI Web Service Port Access List 1/19/2016 10:53 Resolved Pam Kummer LOGIS Adam Maloney 2/1/2016 13:35 Adam Maloney Medium - 3-7 days 2/1/2016 13:35

133316 RecTrac Error when reversing a transaction payment 1/19/2016 10:56 Resolved Kris Ryan Maple Grove Sue Christiansen 2/2/2016 14:28 Sue Christiansen Medium - 3-7 days 2/2/2016 14:28

133317 Network Services AD password change 1/19/2016 11:06 Resolved Jackie Penke Hutchinson Peter Carlson 1/19/2016 12:51 Peter Carlson Critical - 1 day 1/19/2016 12:50

133318 PIMS Problem with ePermits - Irregularities in fees and fee payments 1/19/2016 11:07 Resolved Logis Internal LOGIS Maria Rucke 2/3/2016 15:57 Maria Rucke Medium - 3-7 days 2/3/2016 15:57

133319 Network Services Re-Assign AnyConnect Token 1/19/2016 11:11 Resolved Chad Forystek Steele County Joe Rader 1/27/2016 8:25 Joe Rader Medium - 3-7 days 1/27/2016 8:25

133321 JDE HR/Payroll General Ledger Post 1/19/2016 11:16 Resolved Michelle Lindsay Shakopee Tricia Daninger 1/20/2016 10:35 Tricia Daninger Medium - 3-7 days 1/20/2016 10:35

133322 Network Services Investigate why webpage has gone down 2 saturdays in a row 1/19/2016 11:18 New Danny Barth Lakeville Kevin Pikkaraine 1/19/2016 11:45 Joe Rader Medium - 3-7 days

133323 JDE HR/Payroll Terminate ESS access 1/19/2016 11:20 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/19/2016 16:16 Tricia Daninger Medium - 3-7 days 1/19/2016 16:16

133324 Service Desk new Police officers starting today...need citrix accounts! 1/19/2016 11:22 Resolved Nancy Johnson Crystal Peter Carlson 1/19/2016 12:55 Peter Carlson Medium - 3-7 days 1/19/2016 12:55

133325 Network Services Please install JM19018 to PD910, XXP 1/19/2016 11:43 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 12:11 Nolan Little Medium - 3-7 days 1/19/2016 12:11


133327 Utility Billing WAV Documentation 1/19/2016 11:47 Resolved Carol Mehlhaff Lakeville Connie Dalsen 2/10/2016 11:42 Carol Mehlhaff Medium - 3-7 days 1/29/2016 15:07

133328 JDE Finance Tungsten - PID 11846 1/19/2016 11:48 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 15:03 Jill Davis Medium - 3-7 days 1/19/2016 15:03

133329 JDE HR/Payroll 8300/8350 accruals 1/19/2016 11:48 Resolved Kim Hansen Austin Nancy Hilary 1/20/2016 11:57 Kim Hansen Critical - 1 day 1/20/2016 12:34

133330 JDE Finance 1099 question 1/19/2016 11:51 Resolved JoAnn Eagen Farmington Jill Davis 1/19/2016 14:02 JoAnn Eagen Medium - 3-7 days 1/19/2016 14:04

133331 JDE Finance Insight reports for P&R Director Susan 1/19/2016 11:54Pending Client

ResponseShari Rains New Hope Dave Schleicher 2/5/2016 10:54 Shari Rains Medium - 3-7 days

133332 JDE Finance Tung - Batch Reconcile items 1/19/2016 11:58 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 12:51 Jill Davis Medium - 3-7 days 1/29/2016 14:40

133333 JDE HR/Payroll RE: Dates on ESS Time Entry 1/19/2016 12:10 Resolved Cindy Nelson Ramsey Tricia Daninger 1/19/2016 15:24 Tricia Daninger Medium - 3-7 days 1/21/2016 15:01

133334 JDE HR/Payroll EE 145975 has two W-2s 1/19/2016 12:17 Resolved Gina Dwyer Eagan 1/20/2016 12:17 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:18

133335 Network Services In Control third-party SIP device license 1/19/2016 13:00 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/1/2016 8:37 Jude Giron Medium - 3-7 days 3/1/2016 8:39

133336 JDE Finance 1099's 1/19/2016 13:11 Resolved Shari Rains New Hope Jill Davis 1/19/2016 14:25 Shari Rains Medium - 3-7 days 1/22/2016 14:59

133337 Systems Group Need to be able to log in..... 1/19/2016 13:17 Resolved George Jensen Anoka County JLEC John Paulsen 1/20/2016 10:05 John Paulsen Medium - 3-7 days 1/25/2016 8:18

133338 JDE Finance 1099 Printing 1/19/2016 13:38 Resolved Donna Lott Lakeville Jill Davis 1/19/2016 15:35 Donna Lott Medium - 3-7 days 1/20/2016 8:03

133339 Service Desk WBL: Legacy RMS 1/19/2016 13:45 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:35 Chad Remick Medium - 3-7 days 2/9/2016 8:35

133340 JDE Finance new tungsten users 1/19/2016 13:48 Resolved Ron Hedberg Apple Valley Jill Davis 1/20/2016 10:30 Lisa Reiten Medium - 3-7 days 1/20/2016 10:28

133341 Service Desk Enable account GV 1/19/2016 14:08 Resolved Mitchell Winiecki LOGIS Peter Carlson 1/19/2016 14:12 Peter Carlson Medium - 3-7 days 1/19/2016 14:12

of 186


133342 Service Desk Check costs of Envelope Encryption (PostX) Feature for IronPort 1/19/2016 14:11 Resolved Rob Boerboom Farmington Janelle Day 1/27/2016 14:26 Janelle Day Medium - 3-7 days 1/27/2016 14:26

133343 JDE HR/Payroll DBA amounts 1/19/2016 14:15 Resolved Lisa Linnane Farmington Nancy Hilary 1/19/2016 17:30 Lisa Linnane Medium - 3-7 days 1/20/2016 6:19

133344 PIMSePermits - Issue with several permits in several cities with

incorrect payment amount1/19/2016 14:26 Resolved Logis Internal LOGIS 3/2/2016 13:11 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:11

133345 JDE Finance FW: Pass word 1/19/2016 14:38 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 14:47 Lyndell Frey Medium - 3-7 days 1/19/2016 14:43

133346 JDE HR/Payroll Employer HSA adjustment 1/19/2016 14:39 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/20/2016 12:26 Kathy Jo Price Medium - 3-7 days 1/20/2016 12:31

133347 JDE Finance Crystal 1099's are ready to be printed 1/19/2016 14:51 Resolved Beth Simonsen Crystal Jill Davis 1/19/2016 16:09 Jill Davis Medium - 3-7 days 1/19/2016 16:08

133348 JDE HR/Payroll SL w-2 file to AccuWage 1/19/2016 14:53 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/19/2016 15:23 Nikki Heinbuch Medium - 3-7 days 1/19/2016 15:22

133349 PIMS RE: Problem reported with ePermits 1/19/2016 15:07 Resolved Melissa Schlingman Shakopee Maria Rucke 2/3/2016 17:22 Melissa Schlingman Medium - 3-7 days 2/3/2016 15:57

133350 Public Safety General FW: New Reserves 1/19/2016 15:09 Resolved Kim Henning Mendota Heights Jason Ehlers 2/22/2016 10:04 Kim Henning Medium - 3-7 days 2/19/2016 8:34

133351 JDE HR/Payroll MG AccuWage Maple Grove 1/19/2016 15:09 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/25/2016 11:48 Nikki Heinbuch Medium - 3-7 days 1/25/2016 11:48

133352 JDE HR/Payroll 3rd party sick adj 1/19/2016 15:09 Resolved Shari Rains New Hope Nikki Heinbuch 1/20/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23

133353 RecTrac FW: RecTrac Summer Swim Lessons 1/19/2016 15:24 Resolved Kelly O'Dea Minnetonka Paul Norton 1/20/2016 8:31 Kelly O'Dea Medium - 3-7 days 1/20/2016 8:22

133354 PIMS ePermit Bug - Permit Total was $202.75 - Only $26.00 was paid 1/19/2016 15:45 Resolved Mary LaRose New Hope Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56

133355 JDE Finance ANOTHER DATE FIX FROM JULY 1/19/2016 16:11 Resolved JoAnn Eagen Farmington Jill Davis 1/20/2016 9:55 JoAnn Eagen Medium - 3-7 days 1/20/2016 9:48

133356 JDE HR/Payroll employee log in 1/19/2016 16:13 Resolved Jodi Rosati Maple Grove Tricia Daninger 1/20/2016 9:55 Tricia Daninger Medium - 3-7 days 1/21/2016 15:01

133357 PIMS Increase Roles for user - Sam Andersen 1/19/2016 16:18 Resolved Judy Laufenburger Edina Judd Harper 1/19/2016 16:35 Judd Harper Medium - 3-7 days 1/19/2016 16:35

133358 RecTrac Question Update - Change 15 minute increment? 1/19/2016 16:57 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:37 Sue Christiansen Medium - 3-7 days

133359 Network Services Grant admin rights to Hutchinson file server 1/19/2016 17:28 Resolved Ben Verbick LOGIS Chad Remick 1/21/2016 14:19 Chad Remick Medium - 3-7 days 1/21/2016 14:19

133360 Infrastructure Group Fiber termination question 1/20/2016 4:44 Resolved Tyre FantMinnesota Transit

AuthorityJack Israel 1/20/2016 9:52 Jack Israel Medium - 3-7 days 1/20/2016 9:53

133361 JDE HR/Payroll 2015 interims needed 1/20/2016 6:17 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/20/2016 15:29 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:40

133362 Systems Group PROBLEM Service Alert - Disks is WARNING 1/20/2016 7:23 Resolved George Jensen Anoka County JLEC John Paulsen 2/17/2016 13:20 John Paulsen Medium - 3-7 days 2/17/2016 13:20

133363 Utility Billing CIS Password 1/20/2016 7:29 Resolved Leslie Stovring Eden Prairie Connie Dalsen 1/22/2016 10:06 Connie Dalsen Medium - 3-7 days 1/22/2016 10:06

133364 JDE HR/Payroll ready to process the W-2 manual attachments 1/20/2016 7:39 Resolved Gina Dwyer Eagan 1/20/2016 13:39 Nikki Heinbuch Medium - 3-7 days 1/20/2016 13:42

133365 Network Services FW: Training server 1/20/2016 7:39 Resolved George Jensen Anoka County JLEC Chad Remick 1/20/2016 11:55 Chad Remick Medium - 3-7 days 1/20/2016 11:56

133366 Service Desk aWare Call Recording 1/20/2016 8:05 Resolved Judy Fradenburgh Bloomington Joe Rader 2/1/2016 8:28 Joe Rader Medium - 3-7 days 2/1/2016 8:28

133367 JDE HR/Payroll W2 setup 1/20/2016 8:10 Resolved Jennifer HoffmanHutchinson Utility

CommissionNikki Heinbuch 1/21/2016 13:07 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23

133368 PIMSAnother Problem reported with ePermits fees and payments

after rollout 12/15/151/20/2016 8:11 Resolved Joy Lang Coon Rapids Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56

133369 Public Safety General Lonsdale PD officer change to Dundas PD 1/20/2016 8:21 Resolved Jill BondhusRice/Steele


133371 Public Safety General High Priority - Need Citrix Password Reset 1/20/2016 8:28 Resolved Lynn Vasquez Eagan John Rogers 1/20/2016 8:36 John Rogers Medium - 3-7 days 1/20/2016 8:36

133372 Systems Group Create Friendly URL for newer public safety SSRS report site 1/20/2016 8:39 Resolved Matt O'Brien LOGIS Jeff Sibell 2/12/2016 16:03 Jeff Sibell Medium - 3-7 days 2/12/2016 16:03

133373 JDE Finance Open Receipts 1/20/2016 8:40 Resolved Jennifer HoffmanHutchinson Utility


133374 Network Services DNS managment 1/20/2016 8:41 Resolved Ian Hardie South St. Paul Brian Peterson 2/5/2016 11:51 Brian Peterson Medium - 3-7 days 2/5/2016 11:51

133375 JDE HR/Payroll ED Final Accuwage 1/20/2016 8:44 Resolved Carrie Person Edina Nikki Heinbuch 1/20/2016 10:07 Nikki Heinbuch Medium - 3-7 days 1/20/2016 9:01

133376 Network Services New Employee Setup 1/20/2016 8:48 Resolved Don Rambow White Bear Lake Chad Remick 1/29/2016 10:44 Chad Remick Medium - 3-7 days 1/29/2016 10:44

133377 JDE HR/Payroll No Insight access for ACA instructions 1/20/2016 8:48 Resolved Jill Pocklington Coon Rapids Nancy Hilary 1/20/2016 9:54 Jill Pocklington Medium - 3-7 days 1/20/2016 9:45

133378 PIMS PIMS - Animal License screens prototype - Response from SLP 1/20/2016 9:13 Internal Testing Ann Boettcher St. Louis Park Jane Watje 3/8/2016 11:01 Maria RuckeProject - no specified

due date

133379 PIMS Edit to renewal needed as soon as possible 1/20/2016 9:14 Resolved Shirley Johnson South St. Paul Judd Harper 1/28/2016 14:07 Judd Harper Critical - 1 day 1/28/2016 14:07

133380 Service Desk Cannot Process Access Update Via ODBC Link 1/20/2016 9:20 Resolved Connie Dalsen LOGIS Peter Carlson 1/21/2016 9:56 Peter Carlson Medium - 3-7 days 1/22/2016 8:25

133381 Service Desk Computer with internet issues 1/20/2016 9:25 Resolved Jill BondhusRice/Steele

Consolidated PSAPPeter Carlson 1/21/2016 8:58 Peter Carlson Medium - 3-7 days 1/27/2016 12:06

133382 JDE HR/Payroll WBL - One employee Fire fighter and council member 1/20/2016 9:26 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/11/2016 14:17 Sandra Tauer Medium - 3-7 days 4/11/2016 14:06

133383 PIMSProcessor and Merchant Bank question for ePermits - Moving

forward with the ePermit application1/20/2016 9:34 Resolved Kerri Kindsvater White Bear Lake Maria Rucke 1/24/2016 20:39 Maria Rucke Medium - 3-7 days 1/24/2016 20:39

133384 Network Services Check that ports are open for ArcGIS 1/20/2016 9:38 Resolved Calvin Kubat Ramsey John Wondra 1/26/2016 17:09 John Wondra Medium - 3-7 days 1/26/2016 17:09

of 186


133385 RecTracMinnetonka: Questions about Room Set up Instructions and the

Location Maintenance Schedule reports1/20/2016 9:49 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/12/2016 15:23 Sue Christiansen Medium - 3-7 days 2/12/2016 15:23

133386 Utility Billing .LINK Final Accounts, please delete 1/20/2016 9:50 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 1/20/2016 10:37 Pat Lindquist Medium - 3-7 days 1/20/2016 10:37

133387 JDE HR/Payroll Error when attempting to save Hours of Service Workbench 1/20/2016 9:52 Resolved Jill Pocklington Coon Rapids Nancy Hilary 1/20/2016 14:41 Jill Pocklington Medium - 3-7 days 1/20/2016 14:40

133388 Utility Billing Correct or remove an adjustment 1/20/2016 9:59 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/20/2016 15:57 Pat Lindquist Medium - 3-7 days 1/20/2016 15:57

133389 Utility Billing? Does it alway show this many bill codes normally for the same

bill code?1/20/2016 10:01 Resolved Carol Mehlhaff Lakeville Pat Lindquist 1/20/2016 15:56 Pat Lindquist Medium - 3-7 days 1/20/2016 15:56

133390 Systems Group Exchange message size limits 1/20/2016 10:02 Resolved Ryan Browning Edina Brian Peterson 1/20/2016 12:17 Brian Peterson Medium - 3-7 days 1/20/2016 11:54

133391 Systems Group Website Question or Assistance 1/20/2016 10:08 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/27/2016 10:34 Brian Peterson Medium - 3-7 days 1/27/2016 10:05

133392 JDE HR/Payroll PDBA Set Up Report 1/20/2016 10:15 Resolved Patti Kent Shakopee Nancy Hilary 1/20/2016 16:46 Nancy Hilary Medium - 3-7 days 1/20/2016 16:46

133393 Service Desk Entrust Token 1/20/2016 10:17 Resolved Patty Hartwig Brooklyn Center Joe Rader 1/20/2016 10:19 Joe Rader Medium - 3-7 days 1/20/2016 10:19

133394 Service Desk FW: Fwd: Testing Both RMS and FBR 1/20/2016 10:23 Resolved George Jensen Anoka County JLEC Chad Remick 1/20/2016 12:13 Chad Remick Medium - 3-7 days 1/20/2016 12:15

133395 JDE Finance Test Environment-AR & Cash Receipts 1/20/2016 10:27 In Progress Julie Werner Lakeville Jill Davis 2/17/2016 10:24 Jill Davis Medium - 3-7 days

133396 JDE HR/Payroll RI Final AccuWage 1/20/2016 10:41 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/20/2016 11:10 Nikki Heinbuch Medium - 3-7 days 1/20/2016 11:09

133397 JDE HR/Payroll EE 118096 benefit enrollment 1/20/2016 10:45 Resolved Eve Lomaistro New Hope Nancy Hilary 1/25/2016 12:43 Eve Lomaistro Medium - 3-7 days 1/25/2016 13:00

133398 JDE HR/Payroll Enrolling an EE in Benefits Default Date 1/20/2016 10:56 Resolved Eve Lomaistro New Hope Nancy Hilary 1/21/2016 15:19 Eve Lomaistro Medium - 3-7 days 1/21/2016 13:00

133399 JDE HR/Payroll New ESS Users 1/20/2016 11:03 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/20/2016 16:02 Tricia Daninger Medium - 3-7 days 1/21/2016 15:00

133400 JDE Finance 1099's 1/20/2016 11:06 Resolved Shari Rains New Hope Jill Davis 1/20/2016 11:47 Jill Davis Medium - 3-7 days 1/20/2016 11:49

133401 JDE Finance Tung - Business Unit field Editing 1/20/2016 11:07 Resolved Lisa Reiten Apple Valley Jill Davis 1/20/2016 13:06 Jill Davis Medium - 3-7 days 1/20/2016 13:57

133402 JDE HR/Payroll Journal Liability Reclass 1/20/2016 11:07 Resolved Patti Kent Shakopee Dave Schleicher 1/20/2016 12:22 Patti Kent Medium - 3-7 days 1/20/2016 12:28

133403 JDE HR/Payroll DBA 3000 1/20/2016 11:17Pending Client

ResponseEve Lomaistro New Hope Nancy Hilary 1/21/2016 15:20 Eve Lomaistro Medium - 3-7 days

133404 JDE HR/Payroll EE 103448 Medical HF integrity issue 1/20/2016 11:25 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/20/2016 13:49 Elizabeth Peifer Medium - 3-7 days 1/20/2016 12:02

133405 JDE Finance JDE Printer Issue 1/20/2016 11:32 Resolved Don Tomlinson Austin Dave Schleicher 1/21/2016 10:03 Don Tomlinson Medium - 3-7 days 1/21/2016 10:04

133406 Utility Billing WAV COMPARISON REPORT CYCLE 3 1/20/2016 11:36 Resolved Luann Sellman Coon Rapids Pat Lindquist 1/21/2016 11:53 Pat Lindquist Medium - 3-7 days 1/21/2016 11:53

133407 Network Services Joel Nelson is not receiving some emails 1/20/2016 11:36 Resolved Adam Wodtke West Metro Fire Chad Remick 1/26/2016 10:16 Chad Remick Medium - 3-7 days 1/26/2016 10:17

133408 PIMS Permit 020776 - Update payment record 1/20/2016 11:47 Resolved Kim Woog South St. Paul Maria Rucke 1/20/2016 14:35 Maria Rucke Medium - 3-7 days 1/20/2016 14:35

133409 Service Desk Delete Reservations in Sm Trng Rm 1/20/2016 11:47 Resolved Rich Sonenblum LOGIS Peter Carlson 1/20/2016 13:15 Peter Carlson Medium - 3-7 days 1/20/2016 13:15

133410 RecTrac Golden Valley: Facility Reports 1/20/2016 11:53 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/25/2016 17:19 Carrie Anderson Medium - 3-7 days 1/25/2016 14:02

133411 PIMS Deleting duplicate renewal records 1/20/2016 11:57 Resolved Kim Miller White Bear Lake Jane Watje 1/20/2016 11:59 Jane Watje Medium - 3-7 days 1/20/2016 11:59

133412 Service Desk Restore a Word document 1/20/2016 12:01 Resolved Amy Varani White Bear Lake Peter Carlson 1/20/2016 15:08 Peter Carlson Medium - 3-7 days 1/20/2016 15:07

133413 JDE HR/Payroll ACA Cobra 1/20/2016 12:15Pending Client

ResponseJill Berger Brooklyn Center Nancy Hilary 1/20/2016 16:44 Nancy Hilary Medium - 3-7 days

133415 Infrastructure Group Configure 4 Switch Ports 1/20/2016 12:17 Resolved Sally Morton Richfield Virginia Vaske 1/21/2016 16:28 Virginia Vaske Medium - 8-14 days 1/21/2016 16:29

133416 JDE Finance 1099 Forms 1/20/2016 12:35 Resolved Angie McIntire Ramsey Jill Davis 1/20/2016 15:10 Jill Davis Medium - 3-7 days 1/20/2016 15:59

133417 Infrastructure Group Configure and Install new Voice Bundle - BC 1/20/2016 12:49 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 13:57 Jason Stickler Medium - 3-7 days 4/4/2016 13:57

133418 Infrastructure Group Internet Connection Speeds 1/20/2016 12:58 Resolved Ryan Browning Edina Jack Israel 1/20/2016 16:27 Jack Israel Medium - 3-7 days 1/21/2016 14:05

133419 PIMS City of New Hope Printer 1/20/2016 13:02 Resolved Mary LaRose New Hope Judd Harper 1/28/2016 14:11 Judd Harper Medium - 3-7 days 1/28/2016 14:11

133420 Training Training for DB Utilities 1/20/2016 13:08 Resolved Cindy Hintze Coon Rapids Jane Watje 1/20/2016 13:10 Jane Watje Medium - 3-7 days 1/20/2016 13:10

133422 PIMS Code tables - Inactive column 1/20/2016 13:22 New Cindy Hintze Coon Rapids 1/20/2016 13:24 SystemProject - no specified

due date

133423 PIMS Fees - be able to copy a fee record and update it accordingly 1/20/2016 13:24 New Cindy Hintze Coon Rapids 1/20/2016 13:28 SystemProject - no specified

due date

133425 JDE HR/Payroll Class Structure 1 - 10 Updtd 1.1.14.xlsx 1/20/2016 13:42 New Elizabeth Peifer Eagan Nancy Hilary 1/22/2016 7:20 Nancy Hilary Medium - 3-7 days

133427 JDE HR/Payroll EE SSN 1/20/2016 13:48 Resolved Steve Hauer Maple Grove Nancy Hilary 1/20/2016 14:35 Nancy Hilary Medium - 3-7 days 2/11/2016 13:37

133428 JDE Finance Tungsten - PID 9803 - Laserfiche integration item 1/20/2016 14:15 New Lisa Reiten Apple Valley Jill Davis 1/20/2016 14:30 Jill Davis Medium - 3-7 days

133429 PIMS epermits - print capability on permit definition 1/20/2016 14:18 New Jane Watje LOGIS 1/20/2016 15:17 SystemProject - no specified

due date

133430 JDE HR/Payroll RE: Year End Leave Accrual Report 1/20/2016 14:18 Resolved Cindy Nelson Ramsey Nancy Hilary 2/18/2016 11:48 Nancy Hilary Medium - 3-7 days 2/18/2016 11:49

133431 JDE HR/Payroll aca 1/20/2016 14:24 Resolved Jennifer HoffmanHutchinson Utility


133432 Utility Billing Address Zip Code Hyperlink 1/20/2016 14:26 Resolved Wanita Milana Crystal Connie Dalsen 1/20/2016 15:18 Connie Dalsen Medium - 8-14 days 1/20/2016 15:18

133434 JDE Finance Pcard 1/20/2016 14:35 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/25/2016 10:20 Brandi Aitkin Medium - 3-7 days 1/25/2016 10:17

of 186


133437 Service Desk FW: Security warning on my iPad 1/20/2016 14:43 Resolved Jeff Munsterteiger Apple Valley Joe Rader 1/20/2016 14:59 Peter Carlson High - 2 days 1/20/2016 14:59

133438Public Safety

DevelopmentPCAD Data Request 1/20/2016 14:49 Resolved Terry Hoium LOGIS John Rogers 3/9/2016 9:54 Terry Hoium Medium - 3-7 days 3/9/2016 9:54

133439 Network Services JDE 1/20/2016 14:58Pending Client

ResponseKathi Kamm Eagan Kevin Pikkaraine 1/22/2016 13:50 Jack Israel Medium - 3-7 days

133440 JDE HR/Payroll Step 103 - Negative Error Report with Error 1/20/2016 14:59 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/20/2016 15:35 Nikki Heinbuch Medium - 3-7 days 1/20/2016 15:42

133441 JDE HR/Payroll RA Final AccuWage 1/20/2016 15:17 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/20/2016 15:23 Nikki Heinbuch Medium - 3-7 days 1/20/2016 15:22

133442 PIMS Business License fees 1/20/2016 15:17 Resolved Jane Timm Edina Jane Watje 1/20/2016 15:21 Jane Watje Medium - 3-7 days 1/20/2016 15:21

133443 PIMS FW: Security warning on my iPad 1/20/2016 15:28 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 1/20/2016 15:33 Maria Rucke Medium - 3-7 days 1/20/2016 15:33

133444 JDE Finance 1099'S 1/20/2016 15:28 Resolved JoAnn Eagen Farmington Jill Davis 1/21/2016 8:29 JoAnn Eagen Medium - 3-7 days 1/21/2016 8:08

133445 RecTrac Event timer 1/20/2016 15:31 Resolved Rosemary Mikkelson Lakeville Paul Norton 1/20/2016 16:06 Rosemary Mikkelson Medium - 3-7 days 1/20/2016 16:01

133446 PIMS Business License search result 1/20/2016 15:33 New Jane Timm Edina 1/20/2016 15:37 Jane WatjeProject - no specified

due date

133447 JDE HR/Payroll W-2 envelopes printing 1/20/2016 15:35 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/20/2016 15:36 Sandra Tauer Medium - 3-7 days 1/20/2016 15:56

133449 JDE HR/Payroll GV Final AccuWage 1/20/2016 15:39 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/20/2016 15:53 Wanita Williams Medium - 3-7 days 1/21/2016 15:54

133450 PIMS Change meter fees in PIMS 1/20/2016 15:46 Resolved Lisa Morrill Eden Prairie Jane Watje 1/20/2016 16:27 Jane Watje Medium - 3-7 days 1/20/2016 16:27

133451 Service Desk Please add users to Edina GAL and LO PIMS Users 1/20/2016 15:50 Resolved Maria Rucke LOGIS Peter Carlson 1/21/2016 8:10 Peter Carlson Medium - 3-7 days 1/21/2016 8:10

133452 Network Services Activate AnyConnect Token 1/20/2016 15:50 Resolved Joan Waterstreet Edina Peter Carlson 1/21/2016 8:23 Peter Carlson Medium - 3-7 days 1/21/2016 8:22

133453 Utility Billing Crystal Report Error Message When Doing Bill Print 1/20/2016 15:50 Resolved Gail Ripley Apple Valley Pat Lindquist 1/21/2016 11:55 Pat Lindquist Medium - 3-7 days 1/21/2016 11:55

133454 JDE Finance proxy 1/20/2016 15:55 Resolved Sheri Robertson Maple Grove Jill Davis 1/20/2016 15:56 Jill Davis Medium - 3-7 days 1/20/2016 15:59

133455 PIMS Needed assistance with Descriptions and ePermits 1/20/2016 15:58 Resolved Jackie Onischuk Edina Maria Rucke 1/21/2016 8:50 Maria Rucke Medium - 3-7 days 1/21/2016 8:50

133456 JDE HR/Payroll DC 2015 W-2 process 1/20/2016 15:59 Resolved Pat Vinje

Dakota

Communications

Center


133457 RecTrac WebTrac shelter reservation page continuously loops 1/20/2016 16:14 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 4/12/2016 10:37 Sue Christiansen Medium - 3-7 days 4/12/2016 10:37

133458 Network Services Help applying LOGIS MS Security Baseline GPP 1/20/2016 16:16 Resolved Sue Donovan Mendota Heights Chad Remick 1/22/2016 10:45 Chad Remick Medium - 3-7 days 1/22/2016 10:51

133459 PIMS Need assistance adding ePerrmits info 1/20/2016 16:22 Resolved Noel Westphal Minnetonka Maria Rucke 1/28/2016 14:17 Maria Rucke Medium - 3-7 days 1/28/2016 14:17

133460 PIMS Report for fire dept 1/20/2016 16:37 Resolved Lisa Morrill Eden Prairie Tim Lovestrand 2/1/2016 16:23 Maria Rucke Medium - 3-7 days 2/1/2016 16:23

133461 TrainingNeeds Documentation on Certification and Winter Qtr

Consumption1/20/2016 16:42 Resolved Carol Mehlhaff Lakeville Jane Watje 1/21/2016 14:34 Jane Watje Medium - 3-7 days 1/21/2016 14:34

133462 Infrastructure Group Separate VPN Group for IT (AnyConnect) 1/20/2016 16:43 Resolved Sue Donovan Mendota Heights Jason Stickler 2/2/2016 17:23 Sue Donovan Medium - 3-7 days 2/3/2016 14:57

133463 Network Services Magicians/Arena WiFi POS Request 1/20/2016 17:06 Resolved Sally Morton Richfield Dimitrios Hilton 1/25/2016 13:48 Sally Morton Medium - 3-7 days 1/25/2016 13:47

133464 Infrastructure Group VPN access for Engineering Vendor 1/20/2016 17:37 Resolved Ryan Browning Edina Virginia Vaske 3/2/2016 9:36 Virginia Vaske Medium - 3-7 days 3/2/2016 9:36

133465 RecTracLakeville - questions on daily facility global schedule - see

attachment1/20/2016 19:16 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:32 Patty Dexter Medium - 3-7 days 4/7/2016 8:32

133466 Service Desk Build of GIS Processing Server 1/20/2016 21:23 Resolved Ben Verbick LOGIS Carl Pearson 3/16/2016 15:30 Carl Pearson Medium - 3-7 days 3/16/2016 15:30

133467 Systems Group Build of GIS database cluster servers 1/20/2016 21:45 In Progress Ben Verbick LOGIS Jeff Sibell Medium - 3-7 days

133468 Systems Group Build of GIS Network segment on the infrastructure 1/20/2016 22:01 Resolved Ben Verbick LOGIS Jeff Sibell 1/28/2016 23:55 John Wondra Medium - 3-7 days 2/1/2016 14:14

133469 Network Services Unable to Connect to Local E1 1/21/2016 6:47 Resolved Nancy Hilary LOGIS Nolan Little 1/21/2016 7:25 Nolan Little Medium - 3-7 days 1/21/2016 7:25

133470 Network Services Re Enable User Account 1/21/2016 7:44 Resolved Don Rambow White Bear Lake Chad Remick 1/21/2016 10:09 Connie Anderson Medium - 3-7 days 1/21/2016 9:35

133471 Service Desk FW: LOGIS Board Packet 1/21/2016 8:07 Resolved Sue Gillis LOGIS Peter Carlson 1/21/2016 8:29 Peter Carlson Medium - 3-7 days 1/21/2016 8:29

133472 JDE Finance I need some help with an AP GL Reclass 1/21/2016 8:09 Resolved Brenda Treiber Crystal Jill Davis 1/21/2016 9:44 Jill Davis Medium - 3-7 days 1/28/2016 14:08

133473 Network Services 2016 Budget 1/21/2016 8:12 Resolved Adam Wodtke West Metro Fire Janelle Day 1/29/2016 10:00 Janelle Day Medium - 3-7 days 1/29/2016 12:19

133474 Infrastructure Group RI - Trouble with new AP - slowness from truck workstation 1/21/2016 8:20 Resolved Katie Bisek Edina Jack Israel 1/22/2016 13:38 Jack Israel Medium - 3-7 days 1/22/2016 14:48

133475 JDE HR/Payroll Incorrect leave balances 1/21/2016 8:22 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/21/2016 9:12 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:42

133476 PIMS Add users to ePermit distribution list 1/21/2016 8:31 Resolved Jackie Onischuk Edina Maria Rucke 1/21/2016 8:32 Maria Rucke Medium - 3-7 days 1/21/2016 8:32

133477 JDE HR/Payroll Central Pension Fund Contribution Taxablility 1/21/2016 8:34 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 1/21/2016 11:37 Nikki Heinbuch Medium - 3-7 days 2/4/2016 10:19

133478 RecTrac

Maple Grove: needs report providing revenue for a selected

time frame, for a season of activities, including GL accts

credited/debited, even if client cancels after selected date

1/21/2016 8:41Pending Vendor

ResponseKris Ryan Maple Grove Sue Christiansen 4/13/2016 9:09 Sue Christiansen


due date

133479 JDE HR/Payroll ACA Manual 1/21/2016 8:44Pending Client


133480 JDE Finance 1099 Print 1/21/2016 8:46 Resolved Ayca Andrews Eden Prairie Jill Davis 1/21/2016 13:31 Ayca Andrews Medium - 3-7 days 1/22/2016 9:38

133481 Infrastructure Group BL - Cisco ASA VPN Assistance 1/21/2016 8:47 Resolved Mario Jara Bloomington Jason Stickler 2/8/2016 13:53 Jason Stickler Medium - 3-7 days 2/8/2016 13:53

of 186


133482 Infrastructure Group Nick Lovejoy TACACS 1/21/2016 8:55 Resolved Ryan Browning Edina Virginia Vaske 2/4/2016 12:14 Virginia Vaske Medium - 3-7 days 2/4/2016 12:15

133483 Infrastructure Group Application lag from DMZ PCI network. 1/21/2016 9:08 Resolved Roger Anderson Hutchinson John Wondra 2/3/2016 15:27 John Wondra Medium - 3-7 days 2/3/2016 15:27

133484 Special AssessmentsRemove Closed information when modifying existing records

during the Project to Assessment Transfer process1/21/2016 9:10 Ready for Release Norb Vossen LOGIS Norb Vossen 4/5/2016 11:03 Norb Vossen Medium - 3-7 days

133485 JDE HR/Payroll interim payment 1/21/2016 9:14 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/21/2016 9:27 Jodie Hildestad Medium - 3-7 days 1/21/2016 10:45


133487 Service Desk FW: LOGIS Board Packet 1/21/2016 9:17 Resolved Sue Gillis LOGIS Peter Carlson 1/21/2016 9:27 Peter Carlson Medium - 3-7 days 1/21/2016 9:27

133488 RecTrac weekly schedules 1/21/2016 9:19 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:35 Patty Dexter Critical - 1 day 4/7/2016 8:35

133489 PIMS License Type - Change Name 1/21/2016 9:19 Resolved Shirley Johnson South St. Paul Judd Harper 3/4/2016 9:58 Judd Harper High - 2 days 3/4/2016 9:58

133490 JDE Finance Insight 1/21/2016 9:20 Resolved Chris Regis Richfield Dave Schleicher 1/28/2016 10:49 Dave Schleicher Medium - 3-7 days 1/28/2016 10:50

133491 Infrastructure Group City/SCADA VLAN for LAN 1/21/2016 9:56 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 2/18/2016 9:18 Virginia Vaske Medium - 3-7 days 2/18/2016 9:18

133492 JDE Finance Tungsten - Business Unit Payment request 1/21/2016 9:58 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 10:45 Jill Davis Medium - 3-7 days 1/21/2016 10:45

133493 Infrastructure GroupPlease add/remove IP Addresses for/from accessing JDE servers

for Insight Software1/21/2016 10:00 Resolved Dave Schleicher LOGIS Jason Stickler 1/28/2016 10:54 Dave Schleicher Medium - 3-7 days 1/28/2016 9:53


133495 RecTrac Live To Demo update Friday, January 22 1/21/2016 10:08 Resolved Lisa Jost Maple Grove Paul Norton 2/2/2016 9:39 Lisa Jost Medium - 3-7 days 2/2/2016 9:38

133496 JDE Finance 1099's 1/21/2016 10:11 Resolved Liz Berger Minnetonka Jill Davis 1/21/2016 13:56 Liz Berger Medium - 3-7 days 1/21/2016 14:14

133497 JDE Finance Jounal Entry 1/21/2016 10:19 Resolved Dawn McGuireMinnesota Transit


133498 Network Services reset Citrix 1/21/2016 10:24 Resolved Joanne Paul Golden Valley Peter Carlson 1/21/2016 10:33 Peter Carlson Medium - 3-7 days 1/21/2016 10:32

133499 Service Desk Call Manager - forward on no answer 1/21/2016 10:29 Resolved Matt Henning Maple Grove Carl Pearson 1/25/2016 10:30 Carl Pearson Medium - 3-7 days 1/25/2016 10:30

133500 Public Safety Records Citation Entry Question 1/21/2016 10:30 Resolved Valerie Satre Robbinsdale Renee Hosch 1/21/2016 11:11 Renee Hosch Medium - 3-7 days 1/21/2016 11:11

133502 Infrastructure Group Aware recording stopped working 1/21/2016 10:38 Resolved Judy Fradenburgh Bloomington Jude Giron 2/8/2016 11:15 Jude Giron High - 2 days 2/8/2016 11:14

133503 Infrastructure Group ASA locked up 1/21/2016 10:47 Resolved Mario Jara Bloomington Jude Giron 2/8/2016 13:22 Jude Giron Medium - 3-7 days 2/8/2016 13:22

133504 Infrastructure Group One of City of Eagan's PRI when offline 1/21/2016 10:48 Resolved Dan Cook Eagan Jude Giron 1/25/2016 13:01 Jude Giron Critical - 1 day 1/25/2016 13:01

133505 Service Desk Citrix / Printrak Issue 1/21/2016 10:57 Resolved Matthew Haga Crystal Chad Remick 1/21/2016 13:45 Chad Remick Medium - 3-7 days 1/21/2016 13:43

133506 Network Services S.Lorentz Citrix account disabled 1/21/2016 10:59 Resolved Brian Loots Brooklyn Center Peter Carlson 1/21/2016 13:33 Peter Carlson Medium - 3-7 days 1/22/2016 8:25

133507 Service Desk WBL: School Cameras Access - 1/21/2016 11:04 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:09 Chad Remick Medium - 3-7 days 2/9/2016 8:10

133508 JDE Finance New Vendor Numbers 1/21/2016 11:17 Resolved Katharine Caliri Eden Prairie Jill Davis 1/21/2016 11:26 Jill Davis Medium - 3-7 days 1/21/2016 11:26

133509 Infrastructure GroupReporting that multiple users were not receiving voice message

in email1/21/2016 11:17 Resolved Robyn Chapman Eagan Jude Giron 1/26/2016 13:57 Robyn Chapman Medium - 8-14 days 1/26/2016 14:16

133510 Special Assessments CH - Incident Error Message 1/21/2016 11:27 In Progress Ann Larsen Chaska Norb Vossen 1/29/2016 10:32 Norb Vossen Medium - 3-7 days

133511 JDE Finance Revision 2 items 1/21/2016 11:29 New Lisa Reiten Apple Valley Jill Davis Medium - 3-7 days

133512 JDE HR/Payroll MI AccuWage Submission 1/21/2016 11:31 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 1/21/2016 11:46 Denise Heimerman Medium - 3-7 days 1/21/2016 11:42

133513 Special Assessments RE: Incident Error Message 1/21/2016 11:32 Resolved Norb Vossen LOGIS Norb Vossen 1/21/2016 11:33 Norb Vossen Medium - 3-7 days 1/21/2016 11:33

133514 JDE HR/Payroll GV Process W-2 manual attachment 1/21/2016 11:36 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/21/2016 12:44 Nikki Heinbuch Medium - 3-7 days 1/21/2016 12:44

133515 JDE HR/Payroll Change in ESS role 1/21/2016 11:36 Resolved Carrie Person Edina Tricia Daninger 1/21/2016 14:58 Tricia Daninger Medium - 3-7 days 1/21/2016 14:58

133516 JDE HR/Payroll EE 102053-budgetary leave 1/21/2016 11:39 Resolved Kim Hansen Austin Nancy Hilary 1/27/2016 10:10 Nancy Hilary Critical - 1 day 1/28/2016 7:02

133517 JDE Finance Docuscan batch delete 1/21/2016 11:45 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/21/2016 13:23 Margaret 'Maggie' Wagner Medium - 3-7 days 1/21/2016 12:34

133518 PIMS FW: Fee Maintenance 1/21/2016 11:48 Resolved Katy Hauan Ramsey Maria Rucke 1/22/2016 9:39 Maria Rucke Medium - 3-7 days 1/22/2016 9:39

133519 JDE HR/Payroll Leave accrual 1/21/2016 11:49 New Kim Hansen Austin Nancy Hilary 1/27/2016 10:38 Nancy Hilary Medium - 3-7 days

133520 JDE HR/Payroll Roth IRA 1/21/2016 11:59 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/21/2016 13:44 Nancy Hilary Medium - 3-7 days 1/21/2016 13:15

133522 Infrastructure Group Ipad anyconnect warnings 1/21/2016 12:35 Resolved Peter Carlson LOGIS Jason Stickler 1/27/2016 14:31 Jason Stickler Medium - 3-7 days 1/27/2016 14:33

133524 JDE Finance Documentation pages 1/21/2016 12:53 Resolved Mari Braatz Minnetonka Jill Davis 1/21/2016 14:44 Jill Davis Medium - 3-7 days 1/21/2016 14:44

133525 JDE HR/Payroll RO W-2's 1/21/2016 12:58 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/21/2016 13:49 Nikki Heinbuch Medium - 3-7 days 1/21/2016 13:49

133526 Systems Group New helper address 1/21/2016 13:01 Resolved Nikki Farrow St. Louis Park Brent Rebischke 2/23/2016 15:29 Brent Rebischke Medium - 3-7 days 2/23/2016 15:29

133527 JDE HR/Payroll HT submit final accuwage please. 1/21/2016 13:10 Resolved Jennifer HoffmanHutchinson Utility


133528 JDE Finance Clearing open invoices in AR 1/21/2016 13:16 Resolved Carol Gass New Hope Jill Davis 1/22/2016 10:13 Carol Gass Medium - 3-7 days 1/21/2016 14:21

133529 PIMS Application fee question and duplicate payment removal 1/21/2016 13:22 Resolved Judy Laufenburger Edina Judd Harper 1/21/2016 13:36 Judd Harper Medium - 3-7 days 1/21/2016 13:36

133530 JDE Finance Tung - Business Unit auto populate 1/21/2016 13:25 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 14:40 Lisa Reiten Medium - 3-7 days 1/21/2016 14:34

133531 JDE HR/Payroll AV AccuWage Submission 1/21/2016 13:27 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/21/2016 14:03 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:02

of 186


133532 JDE HR/Payroll ACA 1/21/2016 13:27 New Kim Hansen Austin Nancy Hilary 3/21/2016 14:23 Kim Hansen Medium - 3-7 days

133533 Infrastructure Group Network Access Request for PSReports.logis.org 1/21/2016 13:34 Resolved Matt O'Brien LOGIS Jude Giron 2/22/2016 9:14 Matt O'Brien Medium - 3-7 days 2/22/2016 9:25

133534 Utility Billing Post IC Go-Live Infinity.Link Account Deletions 1/21/2016 13:41 Resolved Barbara Baer Eden Prairie Connie Dalsen 1/21/2016 14:52 Connie Dalsen Critical - 1 day 1/21/2016 14:24

133535 JDE HR/Payroll Supp Spouse and Child Breakdown for JDE-Nancy 01.21.16.xlsx 1/21/2016 13:48 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/21/2016 15:45 Elizabeth Peifer Medium - 3-7 days 1/21/2016 15:46

133537 JDE HR/Payroll ACA - Setup Offer and Coverage 1/21/2016 14:16 Resolved Patti Kent Shakopee Nancy Hilary 1/22/2016 10:50 Nancy Hilary Medium - 3-7 days 1/22/2016 10:50

133538 PIMS Deleting Fee Names if Fee Maintenance 1/21/2016 14:24 Resolved Tim Gladhill Ramsey Maria Rucke 1/25/2016 11:36 Maria Rucke Medium - 3-7 days 1/25/2016 11:36

133539 PIMS Vacant Building Certificate correction 1/21/2016 14:30 Resolved Kathy Mueller Richfield Judd Harper 2/25/2016 11:10 Judd Harper Medium - 3-7 days 2/25/2016 11:10

133540 JDE Finance AP Payment Register with Voids Report CSV20000VO 1/21/2016 14:30 Resolved Laurie Tornquist Coon Rapids Jill Davis 1/25/2016 13:59 Laurie Tornquist Medium - 3-7 days 1/25/2016 15:52

133541 PIMS Mahtomedi Contractor Clean Up 1/21/2016 14:34 Resolved Julie Silverberg Mahtomedi Joe Soukup 5/25/2016 10:49 Joe Soukup Medium - 3-7 days 5/25/2016 10:49

133542 RecTracActivity accidently cancelled - clients refunded via 'refund

finance'1/21/2016 14:46 Resolved Kelly O'Dea Minnetonka Paul Norton 1/21/2016 16:08 Kelly O'Dea Medium - 3-7 days 1/21/2016 16:08

133543 JDE Finance proxy 1/21/2016 14:50 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 14:54 Lisa Reiten Medium - 3-7 days 1/21/2016 14:52

133544 Utility Billing Slow Database Performance 1/21/2016 14:50 Resolved Gail Ripley Apple Valley Connie Dalsen 1/29/2016 8:24 Connie Dalsen Critical - 1 day 1/29/2016 8:24

133545 Public Safety Mobiles new call- DC statewide ticketwriter install issue 1/21/2016 14:52 Resolved Dan Anderson Dakota County Jason Ehlers 1/25/2016 14:07 Dan Anderson Medium - 3-7 days 1/25/2016 11:10

133547 JDE Finance Tung - User unable to see items in inbox 1/21/2016 14:56 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:02 Lisa Reiten Medium - 3-7 days 1/28/2016 14:06

133548 JDE HR/Payroll FW: [External] Moving expenses 1/21/2016 14:58 Resolved Kim Hansen Austin Nikki Heinbuch 1/27/2016 8:22 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:32

133549 JDE Finance Cash Company 1/21/2016 15:06 Resolved Chris Regis Richfield Jill Davis 1/22/2016 8:31 Jill Davis Medium - 3-7 days 1/22/2016 8:31

133550 JDE HR/Payroll BC Accuwage 1/21/2016 15:08 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/21/2016 15:58 Nikki Heinbuch Medium - 3-7 days 1/21/2016 15:58

133551 Network Services Issues with Public Works Call Tree 1/21/2016 15:25 Resolved Carissa Hoyt New Hope Chad Remick 1/22/2016 8:39 Chad Remick Medium - 3-7 days 1/22/2016 8:49

133552 Infrastructure Group Need a PCI DMZ network port opened or recommendation. 1/21/2016 15:26 Resolved Roger Anderson Hutchinson 1/22/2016 13:00 Jack Israel Medium - 3-7 days 1/22/2016 13:04

133553 JDE HR/Payroll LA Attach W-2s 1/21/2016 15:31 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/21/2016 16:08 Nikki Heinbuch Medium - 3-7 days 1/21/2016 16:08

133554 Public Safety Records Lonsdale PD - Jack Schleichert - Needs AD account reactivated 1/21/2016 15:33 Resolved Candis Basytr Lonsdale Lisa Storey 1/21/2016 16:14 Lisa Storey Medium - 3-7 days 1/21/2016 16:14

133555 PIMS Delete License types that are not used 1/21/2016 15:40 Resolved Jane Timm Edina Jane Watje 1/21/2016 15:43 Jane Timm Medium - 3-7 days 1/21/2016 15:42

133556 JDE HR/Payroll LO W2 attachments 1/21/2016 15:41 Resolved Heather Campson LOGIS Nikki Heinbuch 1/21/2016 16:24 Nikki Heinbuch Medium - 3-7 days 1/21/2016 16:25

133557 Training Electrical ePermits setup 1/21/2016 15:42 Resolved Emily Becker New Hope Jane Watje 1/21/2016 15:43 Jane Watje Medium - 3-7 days 1/21/2016 15:43

133558 JDE HR/Payroll ESS access 1/21/2016 15:45 Resolved Heather Campson LOGIS Tricia Daninger 1/21/2016 16:02 Tricia Daninger Medium - 3-7 days 1/21/2016 16:02

133559 Infrastructure GroupAssist with Install of New Switches at pool and office, reuse at

PW1/21/2016 15:45 Resolved James Goldenstein Eden Prairie Vu Pham 3/28/2016 9:59 Vu Pham Medium - 3-7 days 3/28/2016 9:59

133560 Infrastructure Group vLAN inventory of servers 1/21/2016 15:55 Resolved Dimitrios Hilton LOGIS Virginia Vaske 3/30/2016 10:49 Virginia Vaske Medium - 3-7 days 3/30/2016 10:49

133561 JDE HR/Payroll direct deposit 1/21/2016 16:00 Resolved Greg Moeller Crystal Nikki Heinbuch 1/21/2016 16:13 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23

133562 JDE Finance Purchasing Cards 1/21/2016 16:06 Resolved Fran Hanson Coon Rapids Jill Davis 1/22/2016 14:05 Fran Hanson Medium - 3-7 days 4/22/2016 12:56

133563 Service Desk Remove User 1/21/2016 16:07 Resolved Tricia Daninger LOGIS Joe Rader 1/21/2016 16:39 Sue Poulos Medium - 3-7 days 1/21/2016 16:38

133564 Tracker Admin User Removal 1/21/2016 16:08 Resolved Tricia Daninger LOGIS Sue Christiansen 2/1/2016 10:45 Sue Christiansen Medium - 3-7 days 2/1/2016 10:45


133566 JDE Finance 1099-S Print 1/21/2016 16:14 Resolved Ayca Andrews Eden Prairie Jill Davis 1/22/2016 9:46 Ayca Andrews Medium - 3-7 days 1/22/2016 9:38

133567Public Safety

DevelopmentHennepin Citation Response File errors 1/21/2016 16:31 Resolved John Nichols LOGIS Matt O'Brien 1/21/2016 16:38 Matt O'Brien


due date1/21/2016 16:38

133568 Utility Billing new citrix and CIS read-only user (add one, delete one!) 1/21/2016 17:09 Resolved Nancy Johnson Crystal Connie Dalsen 1/22/2016 10:05 Connie Dalsen Medium - 3-7 days 1/22/2016 10:05

133569 Infrastructure Group Supervisory Review of Call In Progress 1/21/2016 17:25 Resolved Jeff Dulac Minnetonka Jude Giron 5/12/2016 12:47 Jude GironProject - no specified

due date5/12/2016 12:48

133570 Service Desk citrix accounts no longer needed... 1/21/2016 17:49 Resolved Nancy Johnson Crystal Peter Carlson 1/22/2016 8:46 Peter Carlson Medium - 3-7 days 1/22/2016 8:46

133571 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/21/2016 18:14 Resolved Ramon Marcos Minnetonka Dave Schleicher 1/22/2016 6:43 Dave Schleicher Medium - 3-7 days 1/22/2016 6:43

133572 Network Services Please restore from JDE_RAP to DB2TESTA 1/22/2016 7:49 Resolved Nancy Hilary LOGIS Peter Carlson 1/22/2016 8:22 Peter Carlson Medium - 3-7 days 1/22/2016 8:22

133573 Service Desk PROBLEM Service Alert - Disks is CRITICAL 1/22/2016 7:50 Resolved Nagios XI LOGIS Scott Crocker 1/27/2016 7:13 Scott Crocker Medium - 3-7 days 1/27/2016 7:14

133574 JDE Finance 1099 Process 1/22/2016 8:04 Resolved Dawn McGuireMinnesota Transit


133575 PIMS PIMS Security was altered incorrectly 1/22/2016 8:07 Resolved Chee Yang Crystal Maria Rucke 1/24/2016 20:39 Maria Rucke Medium - 3-7 days 1/24/2016 20:39

133576 Network Services High - Citrix/AD password reset and account enable 1/22/2016 8:25 Resolved Lynn Vasquez Eagan Peter Carlson 1/22/2016 8:47 Peter Carlson Medium - 3-7 days 1/22/2016 8:47

133577 PIMS PIMS - Windows 10 Surface Pro 1/22/2016 8:29 Resolved Danny Barth Lakeville Maria Rucke 1/26/2016 10:07 Maria Rucke Medium - 3-7 days 1/25/2016 12:12

133578 JDE HR/Payroll help with an interim check 1/22/2016 8:34 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/22/2016 12:48 Nikki Heinbuch Critical - 1 day 1/22/2016 12:50

of 186


133579 Network Services Change behavior of directory number 763.592.6777 1/22/2016 8:45 Resolved Carissa Hoyt New Hope Chad Remick 2/26/2016 13:00 Carissa Hoyt Medium - 3-7 days 2/26/2016 13:19

133580 Special Assessments Divn_Term_Override_Flag causing error for Chaska 1/22/2016 8:46 Internal Testing Norb Vossen LOGIS Norb Vossen 4/11/2016 10:03 Lonnie RolfProject - no specified

due date

133582 PIMS Epermit Information 1/22/2016 8:57 Resolved Greg Bomsta Edina Maria Rucke 1/24/2016 20:55 Maria Rucke Medium - 3-7 days 1/24/2016 20:55

133583 RecTrac RE: LOGIS: 131099 - Automated reservation reminder 1/22/2016 9:03 Resolved Kacie Robinson Lakeville Paul Norton 3/24/2016 14:22 RecTrac Medium - 3-7 days 3/24/2016 14:21

133584 JDE HR/Payroll password reset 1/22/2016 9:08 Resolved Julie Norgren Edina Dave Schleicher 1/22/2016 10:00 Dave Schleicher Medium - 3-7 days 1/22/2016 10:00

133585 Service Desk Setup IPCC for new user 1/22/2016 9:10 Resolved Sam Black Minnetonka Carl Pearson 1/29/2016 8:15 Carl Pearson Medium - 3-7 days 1/29/2016 8:15

133586 Utility Billing Error Processing Bill Batch Update 1/22/2016 9:11 Resolved Barbara Baer Eden Prairie Connie Dalsen 1/22/2016 11:41 Connie Dalsen Critical - 1 day 1/22/2016 11:41

133587 Systems Group CA-signed certificate on cr-relay 1/22/2016 9:12 Resolved Chris Jensen Coon Rapids Brian Peterson 2/25/2016 15:25 Brian Peterson Medium - 3-7 days 2/25/2016 15:25

133588 PIMS Edina Combo Licenses 1/22/2016 9:13 New Ray Jozwiak LOGIS Jane Watje 1/22/2016 15:53 Maria Rucke Medium - 3-7 days

133589 Service Desk Public works phone not accepting incoming calls 1/22/2016 9:13 Resolved Sam Black Minnetonka Peter Carlson 1/22/2016 12:33 Jeff Dulac Medium - 3-7 days 1/22/2016 12:33

133590 Service Desk Enable account with new password - GV 1/22/2016 9:14 Resolved Mitchell Winiecki LOGIS Peter Carlson 1/22/2016 12:51 Heather Hegi Medium - 3-7 days 1/22/2016 13:25

133591 Systems Group Mail server backup/disk space issue 1/22/2016 9:15 Resolved Tyre FantMinnesota Transit

AuthorityBrian Peterson 2/1/2016 13:07 Brian Peterson Medium - 3-7 days 2/1/2016 13:07

133592Public Safety

DevelopmentAPS citations not in RMS or ECR since 1/20 1/22/2016 9:33 Resolved Sue Setter Maple Grove Matt O'Brien 1/22/2016 9:51 Matt O'Brien Medium - 3-7 days 1/22/2016 9:51

133593 PIMS Avovle Software/PIMS ePermits - Shakopee 1/22/2016 9:34 New Alex Sharpe Shakopee Maria Rucke 2/12/2016 15:40 Maria Rucke Medium - 3-7 days

133594 PIMS christy access to PIMS 1/22/2016 9:51 Resolved Ian Hardie South St. Paul Maria Rucke 1/24/2016 20:37 Maria Rucke Medium - 3-7 days 1/24/2016 20:37

133595 JDE HR/Payroll jd edwards payrol thingy 1/22/2016 10:19 Resolved Joanne Paul Golden Valley Tricia Daninger 1/22/2016 10:37 Tricia Daninger Medium - 3-7 days 1/22/2016 10:37

133596 JDE Finance 1099s 1/22/2016 10:26 Resolved Dianne Nelson Coon Rapids Jill Davis 1/22/2016 11:19 Jill Davis Medium - 3-7 days 1/28/2016 14:16

133598 RecTracEagan: Membership Pass Scanning is taking too long to finish

scan1/22/2016 10:32 Resolved Marshall Grange Eagan Paul Norton 1/29/2016 13:52 Paul Norton Critical - 1 day 1/29/2016 11:47

133599 JDE HR/Payroll Termed Employee prior to 2015 - ACA Hours Report 1/22/2016 10:50 Resolved Wanita Williams Golden Valley Nancy Hilary 1/22/2016 10:59 Nancy Hilary Medium - 3-7 days 1/22/2016 10:59

133600 JDE HR/Payroll 1094-C, Part III In the works? 1/22/2016 10:56 Resolved Wanita Williams Golden Valley Nancy Hilary 1/22/2016 10:57 Nancy Hilary Medium - 3-7 days 1/22/2016 10:57

133601 Utility Billing delete ebilling customer 1/22/2016 11:14 Resolved Denice Muccio-Grout Eagan Pat Lindquist 1/25/2016 12:46 Pat Lindquist Medium - 3-7 days 1/25/2016 12:46

133603 JDE Finance Fixed Assets module 1/22/2016 11:20 Resolved Katharine Caliri Eden Prairie Dave Schleicher 1/22/2016 11:24 Dave Schleicher Medium - 3-7 days 1/22/2016 11:24

133605 JDE HR/Payroll reconciliation 1/22/2016 11:21 Resolved Kim Hansen Austin Nikki Heinbuch 1/26/2016 15:51 Nikki Heinbuch Medium - 3-7 days 1/26/2016 15:52

133606 Systems Group Verify Inform RMS/FBR web URL forwarding is CASE-correct 1/22/2016 11:24 Resolved Matt O'Brien LOGIS John Paulsen 1/25/2016 12:52 John Paulsen Medium - 3-7 days 1/25/2016 12:52

133607 Utility Billing Infinity.Link- Link to website? 1/22/2016 11:39 Resolved Katrina Mattson St. Louis Park Connie Dalsen 1/25/2016 9:11 Katrina Mattson Medium - 3-7 days 1/25/2016 8:52

133608 Network Services Upgrade Cisco Jabber to 11.1 1/22/2016 11:59 Resolved Jude Giron LOGIS Peter Carlson 5/6/2016 8:16 Peter CarlsonProject - no specified

due date5/6/2016 8:16

133609 Utility Billing Sewer Consumption Question 1/22/2016 12:07 Resolved Brittany Wright Farmington Connie Dalsen 1/29/2016 11:03 Connie Dalsen Medium - 3-7 days 1/29/2016 11:03

133610 Infrastructure Group Setup Cisco Jabber accounts for MI IT staff 1/22/2016 12:12 Resolved Jeff Dulac Minnetonka Jude Giron 3/1/2016 9:08 Jude Giron Medium - 3-7 days 3/1/2016 9:08

133611 JDE Finance one missing image for 1-22-16 tungsten check run DocID 4546 1/22/2016 12:25 Resolved Sheri Robertson Maple Grove Jill Davis 1/22/2016 13:42 Jill Davis Medium - 3-7 days 1/22/2016 13:42

133612 JDE Finance Missing Tungsten images from 1-15-16 check run 1/22/2016 12:27 Resolved Sheri Robertson Maple Grove Jill Davis 1/28/2016 11:38 Sheri Robertson Medium - 3-7 days 1/28/2016 11:40

133613 Service Desk Quote and Order EP-Pool & 2nd switch 1/22/2016 12:54 Resolved James Goldenstein Eden Prairie Lori Hackett 2/12/2016 8:46 Lori Hackett Medium - 3-7 days 2/12/2016 8:46

133614 JDE HR/Payroll ED Process W-2 Manual Attachments 1/22/2016 12:56 Resolved Carrie Person Edina Nikki Heinbuch 1/22/2016 13:30 Nikki Heinbuch Medium - 3-7 days 1/22/2016 13:30

133615 Network Services Cisco AnyConnect App 1/22/2016 13:37 Resolved Craig Beers Minnetonka Peter Carlson 1/22/2016 14:16 Peter Carlson Critical - 1 day 1/25/2016 8:08

133616 Special Assessments RH - Post Go Live data cleanup - Future assessments 1/22/2016 13:49 Resolved Norb Vossen LOGIS Norb Vossen 2/4/2016 8:24 Norb VossenProject - no specified

due date2/4/2016 8:24

133617 RecTracThey would like the "status" column available in Global Sales for

Activities1/22/2016 13:49 Resolved Jan Clark Maple Grove Paul Norton 1/29/2016 12:01 Paul Norton Medium - 3-7 days 1/29/2016 10:10

133618 PIMS Business Applicant Merge 1/22/2016 13:50 Resolved Emily Becker New Hope Maria Rucke 1/25/2016 14:52 Maria Rucke Medium - 3-7 days 1/25/2016 14:52

133619Public Safety

DevelopmentCitations not pushing to case file 1/22/2016 13:57 Resolved Danny Barth Lakeville 1/25/2016 10:06 Matt O'Brien Medium - 3-7 days 1/25/2016 10:06

133620 RecTrac Broken links on Splash Page 1/22/2016 13:59 Resolved Jan Clark Maple Grove Paul Norton 1/28/2016 16:07 Paul Norton Medium - 3-7 days 1/28/2016 16:07

133621 Utility Billing Water Meter and Remote to inventory 1/22/2016 14:04 Resolved Cindy McMillen Farmington Pat Lindquist 2/19/2016 8:24 Pat Lindquist Medium - 3-7 days 2/19/2016 8:24

133622 JDE Finance Council Payment Summary - new version for Coon Rapids 1/22/2016 14:06 New Jill Davis LOGIS Jill Davis 3/7/2016 8:32 Dave Schleicher Medium - 3-7 days

133624 Utility Billing issue with account 0321090407 - Farmington 1/22/2016 14:10 Resolved Cindy McMillen Farmington Pat Lindquist 2/19/2016 8:22 Pat Lindquist Medium - 3-7 days 2/19/2016 8:22

133625 Network Services Configure SSRS server with HTTPS and Cert 1/22/2016 14:26 Resolved Matt O'Brien LOGIS Jeff Sibell 2/12/2016 16:02 Jeff Sibell Critical - 1 day 2/12/2016 16:02

of 186


133626 Infrastructure Group St Paul Fire IP Changes 1/22/2016 14:27 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


133627 Infrastructure Group Cad server unable to get to website 1/22/2016 14:29 Resolved Katie Bisek Edina Jude Giron 1/26/2016 13:29 Jude Giron High - 2 days 1/26/2016 13:29

133628 Utility Billing Updated Backflow Notices 1/22/2016 14:30 Resolved Sandra Beecher Woodbury Connie Dalsen 2/23/2016 7:56 Connie Dalsen Medium - 3-7 days 2/23/2016 7:56

133629 RecTrac Eagan: ECC Facility Receipt Documents 1/22/2016 14:34 Resolved Amy Grannes Eagan Paul Norton 1/25/2016 7:16 Jen Saver Medium - 3-7 days 1/25/2016 7:15

133630 RecTrac Crystal: Printing Address Labels 1/22/2016 14:37 Resolved Dan Mueller Crystal Sue Christiansen 2/2/2016 10:25 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:24

133631 Service Desk VPN Tokens 1/22/2016 14:47 Resolved Nikki Farrow St. Louis Park Peter Carlson 1/25/2016 12:58 Peter Carlson Medium - 3-7 days 1/26/2016 10:04

133632 RecTracEagan: Can the timeout RecTrac uses to clean out inactive

sessions be increased to 8 hours?1/22/2016 14:56 Resolved Jared Flewellen Eagan Paul Norton 1/25/2016 7:29 Ross Tenaglia Medium - 3-7 days 1/25/2016 7:28

133633 JDE HR/Payroll CY AccuWage 1/22/2016 14:58 Resolved Greg Moeller Crystal Nikki Heinbuch 1/22/2016 15:06 Nikki Heinbuch Medium - 3-7 days 1/22/2016 15:06

133634 JDE HR/Payroll Clear out Eligibility 1/22/2016 15:04 Resolved Brenda Treiber Crystal Nancy Hilary 1/22/2016 15:30 Nancy Hilary Medium - 3-7 days 1/25/2016 7:52

133635 JDE HR/Payroll Basic Life should include PDBA 98 1/22/2016 15:10 New Gina Dwyer Eagan Nancy Hilary 1/22/2016 15:10 Nancy Hilary Medium - 3-7 days

133636 Systems Group Reset Pydio password 1/22/2016 15:12 Resolved Dustin Hammond St. Louis Park Jeff Sibell 1/25/2016 15:49 Jeff Sibell Medium - 3-7 days 1/25/2016 15:49

133637 JDE HR/Payroll Plan Option Descriptions vs DBA Descriptions 1/22/2016 15:13Pending Client

ResponseElizabeth Peifer Eagan Nancy Hilary 1/22/2016 16:38 Elizabeth Peifer Medium - 3-7 days

133638 Systems Group Apple Valley Slow CIS Infinity Performance 1/22/2016 15:14 Resolved Connie Dalsen LOGIS Jeff Sibell 2/1/2016 10:06 Jeff Sibell Medium - 3-7 days 2/1/2016 10:06

133640 Utility Billing New Plumbing Code 1/22/2016 15:30 Resolved Sandra Beecher Woodbury Connie Dalsen 1/22/2016 15:44 Sandra Beecher Medium - 3-7 days 1/22/2016 15:43

133641 JDE Finance 1099's 1/22/2016 15:31 Resolved Kim Hansen Austin Jill Davis 1/25/2016 8:29 Kim Hansen Medium - 3-7 days 1/25/2016 8:21

133642 Systems Group FW: Test interface server at Anoka 1/22/2016 15:34 Resolved George Jensen Anoka County JLEC Jeff Sibell 2/9/2016 9:37 Jeff Sibell Medium - 3-7 days 2/9/2016 9:37

133643 Network Services Lansweeper Rogue Device Report 1/22/2016 15:34 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/2/2016 12:33 Dimitrios Hilton Medium - 3-7 days 2/2/2016 12:33

133644 Utility Billing Cancel Ebill 1/22/2016 15:35 Resolved Kimberly Coulter Woodbury Connie Dalsen 1/22/2016 15:41 Connie Dalsen Medium - 3-7 days 1/22/2016 15:41

133645 JDE HR/Payroll BC Attach W-2's 1/22/2016 15:35 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/22/2016 15:46 Nikki Heinbuch Medium - 3-7 days 1/22/2016 15:46

133646 PIMS PIMS/ePermits Edina priorities from conference call 1/22/16 1/22/2016 15:43 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:22 Maria Rucke Medium - 3-7 days

133647 Network ServicesPlease perform a redirected restore from the full backup dated

11.26.20151/22/2016 15:43 Resolved Norb Vossen LOGIS Peter Carlson 1/28/2016 7:53 Peter Carlson Medium - 3-7 days 1/28/2016 7:53

133648 PIMS Escrow Reimbursements - PIMS 1/22/2016 15:47 Resolved Laurie Tornquist Coon Rapids Maria Rucke 1/29/2016 14:09 Maria Rucke Medium - 3-7 days 1/29/2016 14:09

133649 JDE Finance 1099 Misc and 1099 S 1/22/2016 15:48 Resolved Julie Carlson Apple Valley Jill Davis 1/25/2016 8:40 Julie Carlson Medium - 3-7 days 1/25/2016 8:20

133650 Network Services FW: ISI Rate Table Renewal 1/22/2016 15:53 Resolved Janelle Day LOGIS Lori Hackett 1/26/2016 9:25 Lori Hackett Medium - 3-7 days 1/26/2016 9:25

133651 JDE HR/Payroll ESS Username and password 1/22/2016 15:54 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/22/2016 16:23 Tricia Daninger Medium - 3-7 days 1/22/2016 16:23

133652 JDE FinancePO Voucher Match Invoice was input with incorrect GL Date -

Details below1/22/2016 16:19 Resolved Dawn McGuire

Minnesota Transit

AuthorityJill Davis 1/25/2016 10:26 Dawn McGuire Medium - 3-7 days 1/25/2016 10:04

133653 Network Services Shayna User/PW - AD Account 1/22/2016 16:19 Resolved Trista Miller Mendota Heights Peter Carlson 2/1/2016 10:05 Peter Carlson Medium - 3-7 days 1/25/2016 15:16

133654 PIMS Lost Access 1/22/2016 16:20 Resolved Penny Stewart Apple Valley Maria Rucke 3/22/2016 13:43 Maria Rucke Medium - 3-7 days 3/22/2016 13:43

133655 Special Assessments Edina SA FTP file, assessment amount is incorrect 1/22/2016 16:21 Resolved Norb Vossen LOGIS Lonnie Rolf 2/5/2016 15:35 Lonnie Rolf Medium - 3-7 days 2/5/2016 15:35

133656 Network Services Fwd: Adobe Quote 1/22/2016 16:28 Resolved David Klitzke Orono Lori Hackett 2/19/2016 13:53 Lori Hackett Medium - 3-7 days 2/19/2016 13:53

133657 Network Services New Headset Quote - RO 1/22/2016 16:32 Resolved Dean Busch Robbinsdale Lori Hackett 3/31/2016 10:28 Lori Hackett Medium - 3-7 days 3/31/2016 10:28

133658 Service Desk Restore of SLP PIMS DB into PIMS TR DB 1/22/2016 16:34 Resolved Jane Watje LOGIS Scott Crocker 1/25/2016 8:31 Maria Rucke Medium - 3-7 days 1/25/2016 8:12

133659 RecTrac 1 photo 1/22/2016 16:48 Resolved Kacie Robinson Lakeville Paul Norton 1/26/2016 16:45 Paul Norton Critical - 1 day 1/26/2016 16:45

133661 Network Services VPN access issues for MMarsh2 1/22/2016 20:30 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/25/2016 9:35 Brian Peterson Medium - 3-7 days 1/25/2016 9:35

133662 Network Services Domain name transfer 1/23/2016 15:47 Resolved Ian Hardie South St. Paul Janelle Day 4/19/2016 15:39 Janelle Day Medium - 3-7 days 4/20/2016 11:50

133663 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/24/2016 9:45 Resolved Chase Fisher Minnetonka Dave Schleicher 1/24/2016 20:07 Dave Schleicher Medium - 3-7 days 1/24/2016 20:07

133664 Network Services brookview golf and main GV site are down 1/24/2016 13:31 Resolved Beth Yurchisin Golden Valley Brian Peterson 1/25/2016 9:42 Beth Yurchisin Medium - 3-7 days 1/25/2016 9:35

133665 PIMS Two Requests - PIMS Scheduling - Enhancements 1/24/2016 14:23 New Penny Stewart Apple Valley 1/24/2016 14:23 Norb VossenProject - no specified

due date

133666 JDE HR/Payroll help with set up of new deduction codes 1/24/2016 16:56 Resolved Gina Dwyer Eagan Nancy Hilary 1/25/2016 12:51 Gina Dwyer Medium - 3-7 days 1/25/2016 12:49

133667 Infrastructure Group VPN connection issues 1/24/2016 18:59 Resolved Paul Norton LOGIS Jason Stickler 1/27/2016 14:34 Jason Stickler Medium - 3-7 days 1/27/2016 14:34

133670 JDE HR/Payroll MI W-2 Attachments 1/25/2016 7:21 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 1/25/2016 8:13 Denise Heimerman Medium - 3-7 days 1/25/2016 8:08

133671 Service Desk PROBLEM Service Alert - Disks is CRITICAL 1/25/2016 7:26 Resolved Nagios XI LOGIS Scott Crocker 1/27/2016 7:11 Scott Crocker Medium - 3-7 days 1/27/2016 7:11

133672 PIMSPIMS/ePermits Enhancement - Change ePermits to allow free

form descriptions and Use/Business fields.1/25/2016 7:39 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:21 Maria Rucke


due date

of 186


133673 JDE Finance VOID & Re-issue check ? 1/25/2016 7:41 Resolved Connie Neubeck St. Louis Park Jill Davis 1/25/2016 8:35 Jill Davis Medium - 3-7 days 1/26/2016 11:49

133674 PIMSPIMS/ePermits Enhancement - Create a new Fee Modeling /

Estimator functionality in ePermits.1/25/2016 7:42 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:04 Maria Rucke


due date

133675 PIMSPIMS/ePermits Enhancement - Create solution for Application

Fees to be automatically deducted from full fee amount1/25/2016 7:44 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 9:26 Maria Rucke


due date

133676 JDE Finance FW:Insight for Matt Saam 1/25/2016 7:50 Resolved Ron Hedberg Apple Valley Dave Schleicher 3/3/2016 14:53 Ron Hedberg Medium - 3-7 days 3/3/2016 19:43

133677 PIMS ePermits / PayPal eChecks - Investigate the possibility 1/25/2016 7:50 New David Fisher Edina 1/25/2016 7:53 SystemProject - no specified

due date

133678 Infrastructure GroupOpen Port access for the RICHFIELD PROD and TEST UB

webservice1/25/2016 8:02 Resolved Pam Kummer LOGIS Adam Maloney 2/23/2016 15:48 Adam Maloney High - 2 days 2/23/2016 15:48

133679 Infrastructure GroupOpen Port access for the NEW HOPE PROD and TEST UB


133680 Infrastructure GroupOpen Port access for the APPLE VALLEY PROD and TEST UB


133681 Public Safety General BI-WEB 1/25/2016 8:13 Resolved Stephanie Mellesmoen Apple Valley 1/25/2016 8:24 John Rogers Critical - 1 day 1/25/2016 8:24

133682 Infrastructure GroupOpen Port access for the FARMINGTON PROD and TEST UB

webservice1/25/2016 8:13 Resolved Pam Kummer LOGIS Jason Stickler 3/22/2016 10:55 Jason Stickler High - 2 days 3/22/2016 10:56

133683 Public Safety General Update Houa Moua's Cadet to Officer 1/25/2016 8:14 Resolved Brian Loots Brooklyn Center John Nichols 1/25/2016 13:33 John Nichols Medium - 3-7 days 1/25/2016 13:33

133684 Utility Billing AV - Apply Web Service Build 3.3.2.11 1/25/2016 8:16 Client to Test Pam Kummer LOGIS Lonnie Rolf 2/1/2016 13:47 Lonnie Rolf High - 2 days

133685 JDE HR/Payroll RE: ACA 1095C Update 1/25/2016 8:23 Resolved Heather Campson LOGIS Nancy Hilary 1/25/2016 11:47 Heather Campson Medium - 3-7 days 1/25/2016 11:49

133686 Utility Billing FA - Apply Web Service Build 3.3.2.11 1/25/2016 8:23 Resolved Pam Kummer LOGIS Lonnie Rolf 5/6/2016 7:59 Pam Kummer Medium - 3-7 days 5/6/2016 7:59

133687 JDE Finance AP and Purchasing Card Processing 1/25/2016 8:24 Resolved Fran Hanson Coon Rapids Jill Davis 3/7/2016 10:29 Jill Davis Medium - 3-7 days 3/7/2016 10:29

133688 JDE HR/Payroll access to beginning balances please 1/25/2016 8:24 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/25/2016 8:32 Nikki Heinbuch Critical - 1 day 1/25/2016 8:54

133689 JDE HR/Payroll NH Final Accuwage 1/25/2016 8:38 Resolved Shari Rains New Hope Nikki Heinbuch 2/2/2016 8:41 Shari Rains Medium - 3-7 days 1/25/2016 8:47

133690 RecTrac reports not working 1/25/2016 8:39 Resolved Ann Davy Minnetonka Paul Norton 1/25/2016 16:18 Paul Norton Medium - 3-7 days 1/25/2016 16:19

133691 PIMS Contractor account setup issues - ePermits 1/25/2016 8:44 Resolved Lisa Morrill Eden Prairie Judd Harper 1/25/2016 9:03 Judd Harper Medium - 3-7 days 1/25/2016 9:03

133692 JDE Finance 1099's 1/25/2016 8:46 Resolved Debby Olson Richfield Jill Davis 1/25/2016 10:08 Jill Davis Medium - 3-7 days 1/25/2016 10:08

133693 JDE HR/Payroll FA Submit Accu Wage File 1/25/2016 8:46 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/25/2016 8:54 Nikki Heinbuch Medium - 3-7 days 1/25/2016 8:54

133694 Network Services please reset Citrix 1/25/2016 8:57 Resolved Joanne Paul Golden Valley Peter Carlson 1/25/2016 15:13 Peter Carlson Critical - 1 day 1/25/2016 15:12

133695 JDE Finance FW: "Send to Reroute" is still truncating 1/25/2016 8:58 New Lisa Reiten Apple Valley Jill Davis 1/25/2016 10:22 Jill Davis Medium - 3-7 days

133696 Infrastructure Group Add server ip to object-group network revtrak? 1/25/2016 9:02 Resolved Roger Anderson Hutchinson Jason Stickler 2/8/2016 13:49 Jason Stickler Medium - 3-7 days 2/8/2016 13:49

133697 PIMS Mahtomedi Clean Up - List 1 1/25/2016 9:09 Resolved Julie Silverberg Mahtomedi Maria Rucke 1/28/2016 15:48 Maria Rucke Medium - 3-7 days 1/28/2016 15:48

133698 JDE Finance Batch #31076 1/25/2016 9:11 Resolved Connie Neubeck St. Louis Park Jill Davis 1/25/2016 9:32 Jill Davis Medium - 3-7 days 1/25/2016 9:32

133699 JDE HR/Payroll Returned direct deposit 1/25/2016 9:30 Resolved Karrie Glen Lakeville Nancy Hilary 1/25/2016 13:45 Karrie Glen Medium - 3-7 days 1/26/2016 15:45

133700 Public Safety General FW: Northfield 16000113 report failed to push to LOGIS 1/25/2016 9:35 Resolved Mischelle WatkinsRice/Steele

Consolidated PSAP1/25/2016 12:09 Matt O'Brien Medium - 3-7 days 1/25/2016 12:09

133701 Public Safety General IIQ not working 1/25/2016 9:35 Resolved Joanne Paul Golden Valley John Rogers 1/25/2016 12:06 Matt O'Brien Critical - 1 day 1/25/2016 12:06

133702 PIMS PIMS Enhancement - Scheduling Module - Recurring Inspections 1/25/2016 9:48 New Jeanne Witczek Minnetonka 1/25/2016 9:49 SystemProject - no specified

due date

133703 RecTrac Receipt Printing at Williston 1/25/2016 9:54 Resolved Sam Black Minnetonka Paul Norton 4/6/2016 15:50 RecTrac Medium - 3-7 days 4/6/2016 15:49

133704 Utility Billing Woodbury RE: Open Billing Momths 1/25/2016 10:02 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/26/2016 12:29 Pat Lindquist Medium - 3-7 days 1/26/2016 12:29

133705 JDE HR/Payroll ESS user id and password needed 1/25/2016 10:05 Resolved Gina Dwyer Eagan Tricia Daninger 1/25/2016 10:25 Gina Dwyer Medium - 3-7 days 1/25/2016 10:18

133707 Network Services Please setup Eric MacBeth with soft VPN access 1/25/2016 10:24 Resolved Robyn Chapman Eagan Peter Carlson 1/27/2016 9:00 Robyn Chapman High - 2 days 1/27/2016 10:49

133708 Service Desk Order LTO-6 tape and labels 1/25/2016 10:30 Resolved Janelle Day LOGIS Joe Rader 1/27/2016 15:29 Joe Rader Medium - 3-7 days 1/27/2016 15:29

133709 JDE Finance Split asset 1/25/2016 10:36 Resolved Katharine Caliri Eden Prairie Jill Davis 1/26/2016 9:45 Katharine Caliri Medium - 3-7 days 1/25/2016 16:02

133710 JDE Finance Next PCARD statement 1/25/2016 10:50 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/26/2016 15:37 Brandi Aitkin Medium - 3-7 days 1/26/2016 15:28

133711 Infrastructure Group FW: Crash site full client 1/25/2016 10:58 Resolved Jayson Solberg Rosemount Virginia Vaske 1/29/2016 13:58 Virginia Vaske Medium - 3-7 days 1/27/2016 11:09

133712 Network Services Client.logis.org Entrust is showing expired 1/25/2016 11:00 Resolved Peter Carlson LOGIS Jason Stickler 1/27/2016 14:33 Jason Stickler High - 2 days 1/27/2016 14:33

133713 JDE Finance Tungsten - User Removal 1/25/2016 11:09 Resolved Lisa Reiten Apple Valley Jill Davis 1/26/2016 8:01 Jill Davis Medium - 3-7 days 1/26/2016 8:01

133714 JDE HR/PayrollSSP Ready for LOGIS to run the 2015 AccuWage

Submission/MMREF File1/25/2016 11:28 Resolved Sharon More South St. Paul Nikki Heinbuch 1/25/2016 12:33 Sharon More Medium - 3-7 days 1/25/2016 12:33

133716 PIMS Local Report: Project Information 1/25/2016 11:34Pending Client

ResponseTim Gladhill Ramsey Tim Lovestrand 4/11/2016 10:45 Maria Rucke Medium - 3-7 days

133717 JDE HR/Payroll Fire Relief IRA Rollovers 1/25/2016 11:43 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 1/27/2016 8:19 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:20

133719 PIMS Question/request - Contractor Info - Delete ALL Expired Licenses 1/25/2016 12:00 Resolved Julie Silverberg Mahtomedi Maria Rucke 2/4/2016 9:37 Maria Rucke Medium - 3-7 days 2/4/2016 9:37

of 186


133721 RecTrac Refunds 1/25/2016 12:07 Resolved Jared Flewellen Eagan Paul Norton 1/28/2016 13:04 Jared Flewellen Medium - 3-7 days 1/28/2016 13:04

133722 Utility Billing eutilitybilling-delet emails 1/25/2016 12:24 Resolved Carissa Hoyt New Hope Pat Lindquist 1/25/2016 12:53 Pat Lindquist Medium - 3-7 days 1/25/2016 12:53

133723 JDE Finance 1099 question - White Bear Lake 1/25/2016 12:42 Resolved Sally Williams White Bear Lake Jill Davis 1/25/2016 13:39 Sally Williams Medium - 3-7 days 1/28/2016 13:53

133724 Class Class password 1/25/2016 12:55 Resolved Tom Tumms Maple Grove Paul Norton 1/25/2016 13:06 Paul Norton Medium - 3-7 days 1/25/2016 13:06

133725 JDE Finance 1099 Questions 1/25/2016 13:01 Resolved Nick BishopMinnesota Transit


133726 RecTrac Reoccuring Reports 1/25/2016 13:07 Resolved Amy Grannes Eagan Paul Norton 4/6/2016 14:46 Paul Norton Critical - 1 day 4/6/2016 14:46

133727 Service Desk Tricia Daninger 1/25/2016 13:16 Resolved Dave Schleicher LOGIS Joe Rader 1/25/2016 15:02 Dave Schleicher Medium - 3-7 days 1/25/2016 14:10

133728 PIMS Had questions about incomplete ePermits (payments) 1/25/2016 13:33 Resolved Wendy Chapman Maple Grove Maria Rucke 1/29/2016 7:07 Maria Rucke Medium - 3-7 days 1/29/2016 7:07

133729 JDE HR/Payroll Question with the 1095-c 1/25/2016 13:33 Resolved Brenda Treiber Crystal Nancy Hilary 1/25/2016 14:46 Brenda Treiber Medium - 3-7 days 1/26/2016 8:31

133730 JDE Finance Maple Grove 1099-misc file 1/25/2016 13:40 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/25/2016 16:23 Jill Davis Medium - 3-7 days 1/28/2016 13:03

133731 JDE Finance Tungsten - PID12594 - item in GL Coding Public 1/25/2016 13:49 Resolved Lisa Reiten Apple Valley Jill Davis 1/25/2016 15:56 Jill Davis Medium - 3-7 days 1/25/2016 15:57

133732 JDE HR/Payroll FA Attach W-2s 1/25/2016 14:05 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/25/2016 14:07 Nikki Heinbuch Medium - 3-7 days 1/25/2016 14:07

133733 JDE Finance Kolfax scanner issues 1/25/2016 14:22 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/26/2016 9:58 Jill Davis Medium - 3-7 days 1/26/2016 9:58

133734 RecTrac Username/password popping up on Carol's workstation 1/25/2016 14:24 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:46 Sue Christiansen Medium - 3-7 days 4/12/2016 15:46

133735 PIMS Action Count by Employee Report 1/25/2016 14:28 Resolved Jean Flesher Richfield Judd Harper 1/28/2016 8:50 Judd Harper Medium - 3-7 days 1/26/2016 16:57

133737 Property Data SLP - Last Year Appraised 1/25/2016 14:40Pending Client

ResponseMarty Fechner St. Louis Park Norb Vossen 1/27/2016 8:33 Norb Vossen Medium - 3-7 days

133738 PIMSNeeded to change a Permit Type on an existing permit -

erroneously added1/25/2016 14:43 Resolved Penny Stewart Apple Valley Maria Rucke 1/29/2016 7:07 Maria Rucke Medium - 3-7 days 1/29/2016 7:07

133739 RecTrac Crystal: Changing a Facility Class 1/25/2016 14:45 Resolved Dan Mueller Crystal Sue Christiansen 2/2/2016 10:23 Dan Mueller Medium - 3-7 days 2/2/2016 10:18

133740 JDE Finance FW: GL Coding 1/25/2016 14:45 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:10 Jill Davis Medium - 3-7 days 1/29/2016 14:39

133743 PIMS Questions about affected ePermits (list) incomplete payments 1/25/2016 14:58 Resolved Tracy Thorstenson Crystal Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56

133744 RecTrac Minnetonka: Installment billing - kids corner program 1/25/2016 15:03 Resolved Kelly O'Dea Minnetonka Paul Norton 1/27/2016 11:38 Ross Tenaglia Medium - 3-7 days 1/27/2016 11:38

133745 RecTrac Minnetonka: Bulk transfer 1/25/2016 15:06 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 12:17 Ray Jozwiak Medium - 3-7 days 2/10/2016 12:17

133746 RecTrac Pass/Fail option on classes 1/25/2016 15:10 Resolved Kelly O'Dea Minnetonka Paul Norton 2/19/2016 11:15 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:15

133748 JDE HR/Payroll electronic log in 1/25/2016 15:22 Resolved Jodi Rosati Maple Grove Dave Schleicher 1/25/2016 15:32 Dave Schleicher Medium - 3-7 days 1/25/2016 15:32

133749 JDE HR/Payroll Employee Termination - Rec 1/25/2016 15:25 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/26/2016 7:08 Denise Heimerman Medium - 3-7 days 1/25/2016 15:39

133751 RecTrac Eagan: FW: change due/processing delay 1/25/2016 15:35 Resolved Jared Flewellen Eagan Paul Norton 2/2/2016 10:33 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:33

133752 JDE Finance Tung - viewing documents 1/25/2016 15:38 New Lisa Reiten Apple Valley Jill Davis 2/3/2016 8:39 Lisa Reiten Medium - 3-7 days

133753 Infrastructure Group Open a port for DMZ to Server access 1/25/2016 15:52 Resolved Shawn Rung Coon Rapids Jack Israel 1/27/2016 14:22 Jack Israel Medium - 3-7 days 1/28/2016 11:34

133754 JDE Finance Password reset 1/25/2016 15:59 Resolved Myrt Link Richfield Jill Davis 1/25/2016 16:16 Myrt Link Medium - 3-7 days 1/25/2016 16:02

133755Public Safety

DevelopmentHCSO Query to Inform RMS duplicating 1/25/2016 16:00 Resolved Matt O'Brien 2/15/2016 12:43 Matt O'Brien Medium - 3-7 days 2/15/2016 12:44

133756 JDE Finance Insight 1/25/2016 16:04 Resolved Chris Regis Richfield Dave Schleicher 1/26/2016 7:56 Chris Regis Medium - 3-7 days 1/26/2016 7:55

133757 JDE HR/Payroll EE# 102030 1/25/2016 16:25 Resolved Kim Hansen Austin Nikki Heinbuch 2/5/2016 14:33 Nikki Heinbuch Critical - 1 day 2/5/2016 14:38

133758 Network Services BI-Query and CAPRS not working 1/25/2016 16:31 Resolved Mike O'Neill Burnsville Adam Maloney 2/8/2016 7:43 Adam Maloney Medium - 3-7 days 2/8/2016 7:43

133759 JDE HR/Payroll N. Hoefs 1/25/2016 16:36 Resolved Kim Hansen Austin 1/25/2016 16:39 Kim Hansen Medium - 3-7 days 1/26/2016 6:58

133760 Infrastructure Group BU - Cisco Inventory List 1/26/2016 7:19 Resolved Tom Venables Burnsville Jason Stickler 2/12/2016 15:14 Jason Stickler Medium - 3-7 days 2/18/2016 13:56

133761 Service Desk WBL: Logis Computer Maintenance 1/26/2016 7:21 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:33 Chad Remick Medium - 3-7 days 2/9/2016 8:33

133762 Service Desk WBL: Accident Reports 1/26/2016 7:22 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:31 Chad Remick Medium - 3-7 days 2/9/2016 8:31


133765 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/26/2016 7:47 Resolved Andrew Sanvick Minnetonka Dave Schleicher 1/26/2016 7:51 Dave Schleicher Medium - 3-7 days 1/26/2016 7:51

133766 Network Services Patches needed 1/26/2016 7:48 Resolved Janelle Day LOGIS Joe Rader 2/16/2016 8:45 Joe Rader Medium - 3-7 days 2/16/2016 8:45

133767 JDE HR/Payroll LOGIS- City of Robbinsdale 1095C Forms 1/26/2016 7:55 Resolved Larry Jacobson Robbinsdale Nancy Hilary 1/26/2016 8:23 Larry Jacobson Medium - 3-7 days 1/27/2016 10:17

133768 Network Services Patches needed 1/26/2016 7:55 Resolved Janelle Day LOGIS Jason Stickler 1/28/2016 13:52 Jason Stickler Medium - 3-7 days 1/28/2016 13:53

133769 Network Services Patches needed 1/26/2016 8:04 Resolved Janelle Day LOGIS Jeff Sibell 3/17/2016 7:20 Jeff Sibell Medium - 3-7 days 3/17/2016 7:20

133770 Systems Group Server Changes for new FA SSID 1/26/2016 8:04 Resolved Jim Constantineau Farmington Brent Rebischke 2/4/2016 15:07 Brent Rebischke Medium - 3-7 days 2/4/2016 15:07

133771 JDE HR/Payroll Locked out of JDE 1/26/2016 8:12 Resolved Melissa Timm Eagan Dave Schleicher 1/26/2016 8:15 Dave Schleicher Medium - 3-7 days 1/26/2016 8:15

133772 Network Services Quote for Cisco Advance Malware Protection for Endpoints 1/26/2016 8:13 Resolved Ian Hardie South St. Paul Lori Hackett 2/1/2016 8:38 Lori Hackett Medium - 3-7 days 2/1/2016 8:38

133774 JDE Finance 1099s 1/26/2016 8:22 Resolved Dianne Nelson Coon Rapids Jill Davis 1/26/2016 12:02 Dianne Nelson Medium - 3-7 days 1/26/2016 11:40

133776 PIMS Update email address on Permit record 1/26/2016 8:29 Resolved Becky Roy Maple Grove Maria Rucke 1/28/2016 15:56 Becky Roy Medium - 3-7 days 1/28/2016 15:55

of 186


133777 Service Desk FW: In Control - BC Water Plant & Public Works 1/26/2016 8:33 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/5/2016 8:26 Scott Crocker Medium - 3-7 days 2/5/2016 8:26

133778 JDE HR/Payroll SL w-2 manual attachments 1/26/2016 8:40 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/26/2016 12:43 Nikki Heinbuch Medium - 3-7 days 1/26/2016 12:47

133779 Service Desk RE: Test 1/26/2016 8:40 Resolved Chad Remick LOGIS Chad Remick 1/26/2016 8:40 Chad Remick Medium - 3-7 days 1/26/2016 8:44

133780 JDE HR/Payroll help with a couple of items this pay date 1/26/2016 8:42 Resolved Gina Dwyer Eagan Nancy Hilary 1/26/2016 11:46 Gina Dwyer Critical - 1 day 1/26/2016 15:43

133781 Utility Billing eutilitybilling website-Newsletter 1/26/2016 8:49 Resolved Carissa Hoyt New Hope Connie Dalsen 1/26/2016 9:17 Carissa Hoyt Medium - 3-7 days 1/26/2016 9:09

133782 JDE HR/Payroll WBL - PERA - Council member 1/26/2016 8:49 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/26/2016 9:27 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:58

133783 Network Services AV - Cisco quote AP 1/26/2016 8:51 Resolved Taylor George Apple Valley Lori Hackett 4/21/2016 12:30 Lori Hackett Medium - 3-7 days 4/21/2016 12:30

133784 JDE Finance 1099s - City of White Bear Lake 1/26/2016 8:55 Resolved Sally Williams White Bear Lake Jill Davis 1/26/2016 11:06 Sally Williams Medium - 3-7 days 1/26/2016 10:38

133785 JDE HR/Payroll terminate ESS access 1/26/2016 8:56 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 1/26/2016 11:14 Dave Schleicher Medium - 3-7 days 1/26/2016 11:14

133787 Network Services 2016 Budget 1/26/2016 9:03 Resolved Diane Lind

Dakota

Communications

Center

Janelle Day 1/28/2016 10:00 Janelle Day Medium - 3-7 days 1/28/2016 10:12

133788 Infrastructure GroupReports that Police and Public Works could not get to email or

network shares1/26/2016 9:03 Resolved Ryan Browning Edina Jude Giron 2/9/2016 13:54 Brian Peterson Critical - 1 day 1/26/2016 9:25

133789 JDE HR/Payroll New Hire Access - ESS 1/26/2016 9:20 Resolved Jenny Hildebrandt

Dakota

Communications

Center

Dave Schleicher 1/26/2016 10:25 Jenny Hildebrandt Medium - 3-7 days 1/26/2016 10:23

133790 Infrastructure Group WiFi Phone issues at WTP 1/26/2016 9:29 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/2/2016 11:17 Jason Stickler Medium - 3-7 days 2/5/2016 16:02

133791 Utility Billing WINTER AVERAGE VOLUME!!! 1/26/2016 9:30 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/2/2016 11:58 Connie Dalsen Medium - 3-7 days 2/2/2016 11:58

133792 JDE HR/Payroll Maple Grove W2 Manual Attachments 1/26/2016 9:30 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/27/2016 16:23 Nikki Heinbuch Medium - 3-7 days 1/27/2016 16:23

133793 Network Services New Laptop Quote - WMF 1/26/2016 9:31Pending Client

ResponseAdam Wodtke West Metro Fire Lori Hackett 2/19/2016 8:29 Lori Hackett Medium - 3-7 days

133794 JDE Finance 1099 Ready to Print 1/26/2016 9:43 Resolved Dawn McGuireMinnesota Transit


133795 Service Desk Disks is WARNING 1/26/2016 9:47 Resolved Joe Rader LOGIS Chad Remick 1/26/2016 11:08 Chad Remick Medium - 3-7 days 1/26/2016 11:09

133796 JDE HR/Payroll password reset 1/26/2016 9:50 Resolved Kim Hansen Austin Dave Schleicher 1/26/2016 10:06 Kim Hansen Medium - 3-7 days 1/26/2016 9:55

133797 Utility Billing Remove UB User 1/26/2016 10:04 Resolved Gail Ripley Apple Valley Pat Lindquist 1/26/2016 13:55 Pat Lindquist Medium - 3-7 days 1/26/2016 13:55

133798 PIMS Questions about PIMS 1/26/2016 10:05 Resolved Jeff Munsterteiger Apple Valley Jane Watje 1/27/2016 8:26 Jane Watje Medium - 3-7 days 1/27/2016 8:26

133800 JDE Finance Request to print out 1099's 1/26/2016 10:29 Resolved George Gombos LOGIS Jill Davis 1/26/2016 11:45 Jill Davis Medium - 3-7 days 1/26/2016 11:45

133801 Infrastructure Group Police Building Network 1/26/2016 10:39 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 1/28/2016 12:36 Virginia Vaske Medium - 3-7 days 1/28/2016 12:36

133802 JDE Finance INSIGHT 1/26/2016 10:46 Resolved Linda Fink Eagan Dave Schleicher 2/2/2016 12:37 Dave Schleicher Medium - 3-7 days 2/2/2016 12:37

133803 JDE HR/Payroll Benefit Enrollment 1/26/2016 10:50 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/28/2016 6:48 Nancy Hilary Medium - 3-7 days 1/28/2016 6:47

133804 JDE HR/Payroll RO Accuwage 1/26/2016 10:52 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/26/2016 11:22 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:21

133805 Network Services Citrix Account Activation 1/26/2016 10:56 Resolved Laurene Draper Bloomington Peter Carlson 1/26/2016 13:59 Peter Carlson Medium - 3-7 days 1/26/2016 13:59

133806 JDE HR/Payroll WBL - Reconciliation 1/26/2016 10:58 Resolved Sandra Tauer White Bear Lake Nancy Hilary 1/26/2016 12:39 Sandra Tauer Medium - 3-7 days 1/26/2016 12:52

133807 Network Services Allow RDP access from EA vendor VPN 1/26/2016 10:58 Resolved Dan Cook Eagan Adam Maloney 2/1/2016 11:16 Adam Maloney High - 2 days 2/1/2016 11:16

133808 JDE Finance 1099-Misc 1/26/2016 11:00 Resolved Jeff Zuba Robbinsdale Jill Davis 1/27/2016 14:32 Jill Davis Medium - 3-7 days 1/27/2016 13:46

133809 RecTracLakeville: They need a Daily Facility Schedule Report without the

page breaks between dates1/26/2016 11:11 Resolved Patty Dexter Lakeville Paul Norton 2/2/2016 10:41 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:41

133810 PIMS Change verbiage on the Edina ePermits web site 1/26/2016 11:24 Resolved David Fisher Edina Maria Rucke 2/8/2016 13:03 Maria Rucke Medium - 3-7 days 2/8/2016 13:03

133811 JDE HR/Payroll SH AccuWage 1/26/2016 11:29 Resolved Patti Kent Shakopee Nikki Heinbuch 1/26/2016 11:51 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:51

133812 JDE HR/Payroll RA 2015 W2 Attachments 1/26/2016 11:32 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/26/2016 12:27 Nikki Heinbuch Medium - 3-7 days 1/26/2016 12:26

133813 JDE HR/Payroll Help error on Payroll Journal Proof Edit report R05229 1/26/2016 11:37 Resolved Gina Dwyer Eagan Nancy Hilary 1/26/2016 15:30 Gina Dwyer Critical - 1 day 1/26/2016 15:32

133814 Service Desk PDF links on Web-Site not working 1/26/2016 11:46 Resolved David Klitzke Orono Joe Rader 2/1/2016 8:32 Joe Rader Medium - 3-7 days 2/1/2016 8:32

133815Public Safety

DevelopmentGive ADD rights for PS Geofile requests on PS sharepoint site 1/26/2016 11:51 Resolved Sue Worms

Rice/Steele

Consolidated PSAPMatt O'Brien 1/26/2016 16:01 Matt O'Brien Medium - 3-7 days 1/26/2016 16:01

133816 JDE HR/Payroll Dependent Care Setup 1/26/2016 11:59 Resolved Lois SpearMinnesota Transit


133817 Systems Group email relay not working via 111.5? 1/26/2016 12:28 Resolved Matt O'Brien LOGIS John Paulsen 1/28/2016 12:02 Matt O'Brien Medium - 3-7 days 1/28/2016 12:02

133818 JDE Finance 1099's 1/26/2016 12:31 Resolved Sue Watson Golden Valley Jill Davis 1/26/2016 13:55 Jill Davis Medium - 3-7 days 1/26/2016 14:08

133819 Public Safety General Add user to PMDC Owen Theis Attn: PS Mobiles 1/26/2016 12:34 Resolved Jason Shostedt Richfield Jason Ehlers 2/1/2016 12:20 Jason Ehlers Medium - 3-7 days 2/1/2016 12:20

133820 Infrastructure Group Remove Access for JDE EPILOG servers 1/26/2016 12:51 Resolved John Paulsen LOGIS Virginia Vaske 1/29/2016 8:00 Virginia Vaske Medium - 3-7 days 1/29/2016 7:53

133821 JDE Finance Check Run 1-26-16, 2 checks are only 2 pages each 1/26/2016 12:51 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/27/2016 12:55 Sheri Robertson Medium - 3-7 days 1/27/2016 12:37

133822 JDE Finance FileZilla subfolder request 1/26/2016 13:09 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/27/2016 10:07 Sheri Robertson Medium - 3-7 days 1/27/2016 9:24

133824 Network Services 2016 Microsoft Renewal 1/26/2016 13:31 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 13:41 Lori Hackett Medium - 3-7 days 3/16/2016 14:41

of 186


133825 RecTrac Demo password 1/26/2016 13:31 Resolved Kris Ryan Maple Grove Paul Norton 1/26/2016 14:40 Paul Norton Medium - 3-7 days 1/26/2016 14:41

133826 Service Desk Phaseware Add in 1/26/2016 13:33 Resolved Jane Watje LOGIS Peter Carlson 1/28/2016 7:38 Peter Carlson Medium - 3-7 days 1/28/2016 7:38

133827 RecTrac Lakeville: They would like four customized reservation reports 1/26/2016 13:41 Resolved Patty Dexter Lakeville Paul Norton 2/2/2016 10:40 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:40

133828 JDE HR/Payroll New Employees - Various 1/26/2016 13:44 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/27/2016 9:07 Denise Heimerman Medium - 3-7 days 1/27/2016 8:23

133829 JDE HR/Payroll w-2 printing 1/26/2016 13:45 Resolved Greg Moeller Crystal Nikki Heinbuch 1/26/2016 15:33 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:33

133830 Utility Billing Delete Old Final On Line Account 1/26/2016 13:50 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/26/2016 13:54 Pat Lindquist Medium - 3-7 days 1/26/2016 13:54

133831 Systems Group BC Demo for RecTrac does not appear to be ready 1/26/2016 14:02 Resolved Paul Norton LOGIS Jeff Sibell 2/1/2016 10:11 Paul Norton Medium - 3-7 days 2/1/2016 10:10

133832 JDE HR/Payroll Employee Terminations 1/26/2016 14:03 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/27/2016 9:03 Denise Heimerman Medium - 3-7 days 1/27/2016 8:27

133833 Infrastructure Group open FTP site for use on the ASA 1/26/2016 14:04 Resolved Tom Venables Burnsville Jack Israel 2/2/2016 12:07 Jack Israel Medium - 3-7 days 2/2/2016 12:07

133834 Public Safety General LRMS layout help 1/26/2016 14:16 Resolved Jason Shostedt Richfield John Rogers 1/26/2016 14:28 John Rogers Medium - 3-7 days 1/26/2016 14:28

133835 Public Safety Mobiles New Lonsdale Officer 1/26/2016 14:16 Resolved Jill BondhusRice/Steele


133836 Infrastructure Group Police Wi-Fi setup to download car videos 1/26/2016 14:16 Resolved David Klitzke Orono Jason Stickler 2/8/2016 12:15 Jason Stickler Medium - 3-7 days 2/8/2016 12:15

133837Public Safety

DevelopmentModify Owatonna address point 1/26/2016 14:51 Resolved Jill Bondhus

Rice/Steele

Consolidated PSAPMichael Simmons 5/11/2016 16:27 Michael Simmons


due date5/11/2016 16:27

133838 Network Services Add Servers to Nagios 1/26/2016 14:56 Resolved John Paulsen LOGIS Joe Rader 2/16/2016 8:48 Joe RaderProject - no specified

due date2/16/2016 8:48

133839 Service Desk Build of SLP Avolve ProjectDox Servers 1/26/2016 14:57 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/3/2016 13:33 Carl Pearson Medium - 3-7 days 2/3/2016 13:33

133840 JDE Finance Tungsten - Error with Attaching backup 1/26/2016 15:01 New Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:19 Jill Davis Medium - 3-7 days

133841 PIMS RPZ - Contact 1/26/2016 15:03 Ready for Release Jane Watje LOGIS Jane Watje 5/25/2016 11:11 Maria Rucke Medium - 3-7 days 2/12/2016 12:37

133842 PIMSRPZ -Add multiple Location and Contact (Mimic the contractor

multi-address. )1/26/2016 15:05 New Jane Watje LOGIS Rob Lilly 2/25/2016 9:31 System


due date

133843 Network Services Please perform a redirected restore. 1/26/2016 15:06 Resolved Norb Vossen LOGIS Scott Crocker 1/27/2016 9:33 Norb Vossen High - 2 days 1/26/2016 16:03

133845 JDE Finance Subledger Use 1/26/2016 15:19 Resolved Kyle Sawyer Edina Dave Schleicher 1/28/2016 15:09 Kyle Sawyer Medium - 3-7 days 1/28/2016 14:52

133846 PIMS Dupe Licenses for pet businesses 1/26/2016 15:23 Resolved Jane Timm Edina Jane Watje 1/26/2016 16:01 Jane Watje Medium - 3-7 days 1/26/2016 16:01


ResponseTammy Wilson Eden Prairie Pat Lindquist 4/14/2016 12:27 Pat Lindquist Medium - 3-7 days

133848 Public Safety Mobiles NEW Faribault PD Officer 1/26/2016 15:30 Resolved Jill BondhusRice/Steele


133849 Infrastructure Group New AnyConnect Group/Tunnel 1/26/2016 15:38 Resolved Stefan Bakken Lakeville Jason Stickler 2/8/2016 13:44 Jason Stickler Medium - 3-7 days 2/8/2016 13:44

133850 RecTrac Household entry question 1/26/2016 15:40 Resolved Sue LaCrosse Brooklyn Center Paul Norton 1/28/2016 8:25 Sue LaCrosse Medium - 3-7 days 4/6/2016 14:17

133851 JDE Finance R55GLACT LGGEORG001 - need new version 1/26/2016 15:43 Resolved George Gombos LOGIS Jill Davis 2/1/2016 11:30 Jill Davis Medium - 3-7 days 2/1/2016 11:30

133852 JDE HR/Payroll RO W-2 Attachments 1/26/2016 15:44 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/26/2016 15:54 Nikki Heinbuch Medium - 3-7 days 1/26/2016 15:56

133853 Utility Billing Single AR Detail Bankruptcy Report 1/26/2016 15:52 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/27/2016 10:18 Connie Dalsen Medium - 8-14 days 1/27/2016 10:18

133854 JDE HR/Payroll The warning message won't clear? 1/26/2016 15:56 Resolved Sharon More South St. Paul Nikki Heinbuch 1/26/2016 16:18 Nikki Heinbuch Medium - 3-7 days 1/26/2016 16:27

133855 JDE Finance Laserfische question 1/26/2016 16:02 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/27/2016 9:16 Brandi Aitkin Medium - 3-7 days 2/1/2016 7:18

133856 JDE HR/Payroll AU Accuwage 1/26/2016 16:06 Resolved Kim Hansen Austin Nikki Heinbuch 1/26/2016 16:22 Kim Hansen Medium - 3-7 days 1/26/2016 16:21

133857 Service Desk LA - Logis Cannot access file share 1/26/2016 16:08 Resolved Paul Norton LOGIS Joe Rader 2/24/2016 14:39 Joe Rader Medium - 3-7 days 2/24/2016 14:39

133858 Network Services New VM for SLP )\ 1/26/2016 16:09 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 15:04 Chad Remick Medium - 3-7 days 2/18/2016 15:04

133859 Network Services New VM for SLP 1/26/2016 16:14 Resolved Kevin Pikkaraine LOGIS Brian Peterson 2/29/2016 15:25 Brian Peterson Medium - 3-7 days 2/29/2016 15:25

133860 Service DeskUpdate LOGIS Toughbook Computers at Minnetonka Police

Department1/26/2016 16:14 Resolved John Nichols LOGIS Peter Carlson 2/12/2016 13:31 Peter Carlson Medium - 8-14 days 2/12/2016 13:31


133862 Service Desk Position Change 1/26/2016 16:20 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 10:06 Peter Carlson Medium - 3-7 days 2/16/2016 10:07

133863 JDE Finance Reverse invoice that processed on a PO 1/26/2016 16:25 Resolved Dawn McGuireMinnesota Transit


133864 Utility Billing Cycle#1-deletion active ebills 1/26/2016 16:27 Resolved Barbara Baer Eden Prairie Pam Kummer 2/4/2016 13:57 Pam Kummer Medium - 3-7 days 2/4/2016 13:57

133865 RecTrac Lakeville: Bunch of Random Questions 1/26/2016 17:01 Resolved Patty Dexter Lakeville Paul Norton 4/6/2016 12:50 Rob Coli Critical - 1 day 4/6/2016 12:48

133866 JDE HR/Payroll CY process W-2 manaul attachments 1/26/2016 17:09 Resolved Greg Moeller Crystal Nikki Heinbuch 1/27/2016 8:15 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:15

133867 JDE HR/Payroll MV Accuwage 1/26/2016 17:49 Resolved Lois SpearMinnesota Transit


of 186


133868 Network Services Request for New AnyConnect Users 1/26/2016 19:37 Resolved Sue Donovan Mendota Heights Peter Carlson 2/1/2016 8:02 Peter Carlson Medium - 3-7 days 2/1/2016 8:01

133869 PIMS Street name needs to be removed in PIMS 1/27/2016 7:05 Resolved Mary LaRose New Hope Maria Rucke 3/12/2016 7:18 Maria Rucke Medium - 3-7 days 3/12/2016 7:18

133870 PIMS New CSO - Needs PIMS Security - Code Enf 1/27/2016 7:08 Resolved Charlie O'Brien Richfield Maria Rucke 1/29/2016 7:05 Maria Rucke Medium - 3-7 days 1/29/2016 7:05

133871 JDE HR/Payroll 1095-c and 2 missing employees 1/27/2016 7:13 Resolved Brenda Wendlandt Farmington Nancy Hilary 1/27/2016 16:42 Brenda Wendlandt Medium - 3-7 days 1/28/2016 7:01

133872 PIMS Delete payment from PIMS 1/27/2016 7:16 Resolved Melissa Poehlman Richfield Maria Rucke 1/27/2016 8:19 Maria Rucke Medium - 3-7 days 1/27/2016 8:19

133873 RecTrac Error trying to reserve a facility through an activity 1/27/2016 7:21 Resolved Kelly O'Dea Minnetonka Paul Norton 2/16/2016 9:27 Kelly O'Dea Medium - 3-7 days 2/16/2016 9:27

133874 Infrastructure Group Thursday Night Maintenance 1/27/2016 7:56 Resolved Rachel Romansky Shakopee Jason Stickler 1/29/2016 12:01 Jason Stickler Medium - 3-7 days 1/29/2016 12:01

133875 PIMS test ticket 1/27/2016 8:16 Resolved Peter Carlson LOGIS Jane Watje 1/27/2016 8:19 Jane Watje Medium - 3-7 days 1/27/2016 8:19

133877 Special Assessments RH - Self Service center and portal for Eileen 1/27/2016 8:28 Resolved Eileen Schneider Rochester Norb Vossen 1/27/2016 8:31 Norb Vossen Medium - 3-7 days 1/27/2016 8:31

133878 Special AssessmentsCH - Assessment Master remaining P&I schedule enhancement

request1/27/2016 8:34 New Ann Larsen Chaska Norb Vossen 2/1/2016 8:15 Norb Vossen


due date

133879 Special Assessments Bug Fix - Assessment Master screen - yellow information bar 1/27/2016 8:42 Resolved Norb Vossen LOGIS 1/27/2016 15:35 Norb VossenProject - no specified

due date1/27/2016 15:35

133881 Service Desk Token for new officer 1/27/2016 8:56 Resolved Randy Hanson Faribault Peter Carlson 1/27/2016 9:27 Peter Carlson Medium - 3-7 days 1/28/2016 7:30

133882 RecTrac Eagan: Cash Journal Report 1/27/2016 9:18 Resolved Marshall Grange Eagan Paul Norton 1/27/2016 10:42 Ross Tenaglia Medium - 3-7 days 1/27/2016 10:42

133883 RecTrac Eagan: reports not showing sales tax 1/27/2016 9:19 Resolved Kristin Trembley Eagan Paul Norton 1/27/2016 10:24 Paul Norton Medium - 3-7 days 1/27/2016 10:24

133884 JDE HR/Payroll SS W-2 Attachments 1/27/2016 9:21 Resolved Sharon More South St. Paul Nikki Heinbuch 1/27/2016 9:29 Sharon More Medium - 3-7 days 1/27/2016 9:26

133887 JDE HR/Payroll Benefit Enrollment EE 116307 1/27/2016 9:33 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 1/27/2016 10:36 Sherry O'Donnell Medium - 3-7 days 1/27/2016 10:38

133888 JDE HR/Payroll Removal of ESS for termed employees 1/27/2016 9:42 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 10:29 Dave Schleicher Medium - 3-7 days 1/27/2016 10:29

133889 Public Safety General CSO Term 1/27/2016 9:43 Resolved Stefan Bakken Lakeville 2/3/2016 12:15 Sue Christiansen Medium - 3-7 days 1/28/2016 9:30

133890 Network Services Sandra Tauer is receiving an error in Microsoft Excel 1/27/2016 10:01 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:37 Chad Remick Medium - 3-7 days 2/9/2016 8:37

133891 JDE HR/Payroll AV W-2 manual attachment 1/27/2016 10:06 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/27/2016 12:31 Kathy Jo Price Medium - 3-7 days 1/27/2016 12:02

133892 JDE Finance PO Voucher Match - Invoice Date Incorrect 1/27/2016 10:12 Resolved Dawn McGuireMinnesota Transit


133893 Tracker Admin PW# 133853 Email Anomaly 1/27/2016 10:22 Resolved Connie Dalsen LOGIS Sue Christiansen 5/11/2016 16:39 Connie Dalsen Medium - 8-14 days 5/11/2016 16:38

133894 JDE Finance Tungsten - pid #12830 1/27/2016 10:30 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/27/2016 12:19 Lisa Reiten Medium - 3-7 days 1/27/2016 11:53

133895 JDE HR/PayrollIs it okay to delete our W-2 data from the reports folder yet or

do you still need them in there? Thanks much :)1/27/2016 10:32 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/27/2016 11:21 Julie Nowlan Medium - 3-7 days 1/27/2016 11:22

133896 Service Desk Replacement Entrust Tokens 1/27/2016 10:32 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


133897 Utility Billing TEST Incident 1/27/2016 10:36 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/27/2016 10:55 Connie Dalsen High - 2 days 1/27/2016 10:55

133898 PIMS PIMS - MNDOR Report 1/27/2016 10:44 Resolved Lori Hensen Shakopee Maria Rucke 1/29/2016 7:04 Maria Rucke Medium - 3-7 days 1/29/2016 7:04

133899 RecTrac Eagan: Gift Certificate balance lookup 1/27/2016 10:44 Resolved Kristin Trembley Eagan Paul Norton 1/29/2016 8:24 Rob Coli Medium - 3-7 days 1/28/2016 11:05

133900 Utility Billing TEST 1/27/2016 10:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/27/2016 10:55 Connie Dalsen Medium - 3-7 days 1/27/2016 10:55

133901 Utility Billing 2016 RATES 1/27/2016 11:05 Resolved Carissa Hoyt New Hope Connie Dalsen 1/28/2016 8:04 Connie Dalsen Medium - 3-7 days 1/28/2016 8:04

133902 Utility Billing $1.00 CREDIT FROM 2007 1/27/2016 11:09 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/28/2016 8:31 Connie Dalsen Medium - 3-7 days 1/28/2016 8:31

133903 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 1/27/2016 11:26 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/27/2016 12:12 Dave Schleicher Medium - 3-7 days 1/27/2016 12:12

133904 Network Services Edina PCI Quarterly Scan 1/27/2016 11:26 In Progress Ryan Browning Edina Dimitrios Hilton 4/1/2016 17:25 Dimitrios Hilton Medium - 3-7 days

133905 RecTrac Maple Grove: Problem with refund; Receipt 51028 1/27/2016 11:32 Resolved Kris Ryan Maple Grove Paul Norton 2/4/2016 9:10 Ross Tenaglia Medium - 3-7 days 2/4/2016 9:10

133906 JDE HR/Payroll AU W2 1/27/2016 11:33 Resolved Kim Hansen Austin Nikki Heinbuch 1/27/2016 13:04 Kim Hansen Medium - 3-7 days 1/27/2016 11:55

133907 Systems Group Refresh TEST Database for MG 1/27/2016 11:35 Resolved Pat Lindquist LOGIS Jeff Sibell 1/27/2016 14:46 Pat Lindquist Medium - 3-7 days 1/27/2016 14:46

133908 Service Desk HIGH PRIORITY - NEED NEW PASSWORD 1/27/2016 11:44 Resolved Karen Shewchuk West St. Paul Peter Carlson 1/27/2016 15:59 Peter Carlson Medium - 3-7 days 1/27/2016 16:00

133909 Infrastructure Group Issues getting to GIS servers at LOGIS 1/27/2016 11:46 Resolved Mike O'Neill Burnsville Virginia Vaske 2/8/2016 10:51 Virginia Vaske Medium - 3-7 days 2/8/2016 10:51

133910 JDE HR/Payroll Disable ESS Access 1/27/2016 12:04 Resolved Lisa Linnane Farmington Dave Schleicher 1/27/2016 16:09 Dave Schleicher Medium - 3-7 days 1/27/2016 16:09

133911 RecTrac Eagan: Is there a report that lists quantity of POS items sold? 1/27/2016 12:08 Resolved Kristin Trembley Eagan Paul Norton 1/28/2016 11:03 Ross Tenaglia Medium - 3-7 days 1/28/2016 11:03

133912 Utility Billing ach batch 1/27/2016 12:08 Resolved Joanna Ip St. Louis Park Connie Dalsen 1/27/2016 14:47 Connie Dalsen Medium - 3-7 days 1/27/2016 14:47

133913 JDE Finance Asset Splits - one worked, one didn't 1/27/2016 12:49 Resolved Katharine Caliri Eden Prairie Dave Schleicher 2/1/2016 8:04 Dave Schleicher Medium - 3-7 days 1/29/2016 9:09

133914 JDE Finance merging 2 assets 1/27/2016 12:58 Resolved Katharine Caliri Eden Prairie Jill Davis 1/28/2016 9:16 Katharine Caliri Medium - 3-7 days 1/27/2016 14:44

133915 JDE HR/Payroll postive pay file 1/27/2016 13:03 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 15:05 Gina Dwyer Medium - 3-7 days 1/27/2016 15:08

133916 Systems Group WSUS not connecting 1/27/2016 13:16 Resolved Taylor George Apple Valley Brian Peterson 1/29/2016 14:25 Brian Peterson Medium - 3-7 days 1/29/2016 13:28

of 186


133917 Network Services Order City Hall Switch - GV 1/27/2016 13:24 Resolved Beth Yurchisin Golden Valley Lori Hackett 2/16/2016 9:54 Lori Hackett Medium - 3-7 days 2/16/2016 9:54

133919 JDE HR/Payroll ESS term 1/27/2016 13:36 Resolved Jennifer HoffmanHutchinson Utility

CommissionDave Schleicher 1/27/2016 14:31 Dave Schleicher Medium - 3-7 days 1/27/2016 14:34

133920 RecTrac Lakeville: Need Customized Course Roster 1/27/2016 13:38 Resolved Jane Ottum Lakeville Paul Norton 2/4/2016 9:10 Jane Ottum Medium - 3-7 days 2/4/2016 9:09

133921 Systems Group Create DNS Record on State DNS 1/27/2016 13:40 Resolved Marc Gade West St. Paul Brian Peterson 1/28/2016 14:34 Brian Peterson High - 2 days 1/28/2016 14:05

133922 JDE HR/PayrollNew Hire ESS Setup for time card and accrual...134634 Maria

Carrillo Perez...Thanks!!!1/27/2016 13:50 Resolved Julie Nowlan Coon Rapids 1/27/2016 15:28 Julie Nowlan Medium - 3-7 days 1/27/2016 15:19

133923 Infrastructure Group Nagios checks are not working for SL-PDOX-Web1 1/27/2016 13:54 Resolved Kevin Pikkaraine LOGIS John Wondra 1/29/2016 14:30 John Wondra Medium - 3-7 days 1/29/2016 14:25

133924 JDE HR/Payroll Insight report PERA Wages by Month 1/27/2016 14:01 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 14:41 Gina Dwyer Medium - 3-7 days 1/27/2016 14:47

133925 RecTrac Lakeville: Problem with Inventory Sales History Report by Date 1/27/2016 14:06 Resolved Jane Ottum Lakeville Paul Norton 1/28/2016 10:54 Ross Tenaglia Medium - 3-7 days 1/28/2016 10:54

133927 Public Safety General Bloomington 1/27/2016 14:08 Resolved Butch Gillum Bloomington 1/28/2016 8:39 Rich Sonenblum Medium - 3-7 days 1/28/2016 8:39

133928 JDE Finance 1099'S 1/27/2016 14:15 Resolved KimberLee West South St. Paul Jill Davis 1/27/2016 15:13 Jill Davis Medium - 3-7 days 1/27/2016 15:22

133929 Network Services Recover File from Backup 1/27/2016 14:23 Resolved Jane Skov Richfield Scott Crocker 1/28/2016 15:10 Jane Skov Medium - 3-7 days 1/28/2016 15:14

133930 Utility Billing Zone codes question 1/27/2016 14:25 Resolved Denice Muccio-Grout Eagan Connie Dalsen 1/28/2016 8:06 Connie Dalsen Medium - 3-7 days 1/28/2016 8:06

133931 Infrastructure Group All users in Faiibault were knocked out of LRMS 1/27/2016 14:42 Resolved Jackie Remme Faribault Adam Maloney 1/27/2016 15:13 Adam Maloney High - 2 days 1/27/2016 15:13

133932 Systems Group SSL Certificate removal issue 1/27/2016 14:43 Resolved Dan Cook Eagan 1/27/2016 15:42 Peter Carlson Medium - 3-7 days 1/27/2016 15:42

133933 Network Services Need to Balance CommVault Schedules over the 6 to 8 PM 1/27/2016 15:00 In Progress John Paulsen LOGIS Scott Crocker 5/6/2016 15:04 Scott Crocker Medium - 3-7 days

133934 RecTrac Lakeville: Questions about Facility Schedule to Post on Facility 1/27/2016 15:13 Resolved Jane Ottum Lakeville Paul Norton 1/28/2016 11:06 Ross Tenaglia Medium - 3-7 days 1/28/2016 11:06

133935 JDE Finance please delete - BIABA 1/27/2016 15:15 Resolved Brandi Aitkin Apple Valley Jill Davis 1/27/2016 15:24 Jill Davis Medium - 3-7 days 1/27/2016 15:24

133936 JDE HR/Payroll ESS User Change 1/27/2016 15:15 Resolved Carrie Person Edina Dave Schleicher 1/27/2016 15:22 Dave Schleicher Medium - 3-7 days 1/27/2016 15:22

133937 JDE Finance Tung - Grid order update 1/27/2016 15:17 Resolved Lisa Reiten Apple Valley Jill Davis 1/27/2016 15:34 Lisa Reiten Medium - 3-7 days 1/27/2016 15:54

133938 PIMS permit 280877 - Fees calculating incorrectly 1/27/2016 15:21 Resolved Wendy Chapman Maple Grove Maria Rucke 1/29/2016 7:03 Maria Rucke Medium - 3-7 days 1/29/2016 7:03

133939 JDE FinanceCash Receipts --- Batch # 14728 - Need to delete a line item

due to date error.1/27/2016 15:27 Resolved Dawn McGuire

Minnesota Transit


133940 JDE HR/Payroll MV W-2 manual attachment 1/27/2016 15:29 Resolved Lois SpearMinnesota Transit


133941 JDE HR/Payroll Setup New Employee on ESS 1/27/2016 15:45 Resolved Lisa Linnane Farmington Dave Schleicher 1/28/2016 9:27 Lisa Linnane Medium - 3-7 days 1/28/2016 8:56

133942 RecTrac how do you delete a custom report 1/27/2016 15:52 Resolved Patty Dexter Lakeville Paul Norton 1/27/2016 16:11 Paul Norton Medium - 3-7 days 1/27/2016 16:11

133943 Infrastructure Group BU - Dropbox not working 1/27/2016 15:55 Resolved Mike O'Neill Burnsville Jack Israel 1/27/2016 16:26 Jack Israel Medium - 3-7 days 1/27/2016 15:58

133944 JDE Finance Tung - GL Dates in two different years 1/27/2016 15:57 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:16 Lisa Reiten Medium - 3-7 days 1/28/2016 14:14

133945 JDE HR/Payroll WBL - W-2 Attachments 1/27/2016 15:57 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/27/2016 16:28 Nikki Heinbuch Medium - 3-7 days 1/27/2016 16:27

133946 Utility Billing Temporary Employee 1/27/2016 15:59 Resolved Robin Hanson Farmington Connie Dalsen 1/28/2016 11:43 Connie Dalsen Medium - 3-7 days 1/28/2016 11:43

133947 Network Services AP at City Hall not working 1/27/2016 16:13 Resolved Tom Venables Burnsville Adam Maloney 2/22/2016 7:46 Adam Maloney Medium - 3-7 days 2/22/2016 7:46

133948 JDE Finance make a new object code 1/27/2016 16:15 Resolved Angie McIntire Ramsey Jill Davis 1/28/2016 13:05 Jill Davis Medium - 3-7 days 1/28/2016 13:05

133949 Network Services Remove User 1/27/2016 16:17 Resolved Lynn Vasquez Eagan Joe Rader 2/1/2016 14:00 Sue Christiansen Medium - 3-7 days 1/27/2016 16:43

133950 Utility BillingHUC - Upgrade Payment Engine and Payment UI to be PCI

compliant1/27/2016 16:22 Resolved Pam Kummer LOGIS Lonnie Rolf 5/26/2016 7:29 Pam Kummer Medium - 3-7 days 5/26/2016 7:29

133951 Network Services Bridge OC Renewal - LOGIS 1/27/2016 16:33 Resolved Janelle Day LOGIS Lori Hackett 2/12/2016 16:28 Lori Hackett Medium - 3-7 days 2/12/2016 16:29

133952 JDE Finance Insight License for Stacy Chouinard 1/27/2016 16:34 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/8/2016 21:11 Dave Schleicher Medium - 3-7 days 2/8/2016 21:11

133953 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/27/2016 16:56 Resolved Eric Scovil Minnetonka Dave Schleicher 1/27/2016 18:04 Dave Schleicher Medium - 3-7 days 1/27/2016 18:04

133954 JDE Finance Check registers \EFT's 1/27/2016 18:05 Resolved Larry Jacobson Robbinsdale Dave Schleicher 1/27/2016 19:06 Larry Jacobson Medium - 3-7 days 1/27/2016 19:16

133955 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/27/2016 20:25 Resolved Tanya Witschen Minnetonka Dave Schleicher 1/28/2016 7:08 Dave Schleicher Medium - 3-7 days 1/28/2016 7:08

133956 JDE HR/Payroll User Removal - EA EE 118020 1/28/2016 6:51 Resolved Gina Dwyer Eagan Dave Schleicher 5/5/2016 13:16 Dave Schleicher Medium - 3-7 days 5/5/2016 13:16

133957 Network Services Please remove officer Robbe Waller from any Logis accounts 1/28/2016 7:16 Resolved Robyn Chapman Eagan Peter Carlson 1/28/2016 8:00 Peter Carlson High - 2 days 1/28/2016 8:00

133958 JDE HR/Payroll Employee Termination 1/28/2016 7:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/28/2016 8:25 Denise Heimerman Medium - 3-7 days 1/28/2016 8:21

133959 Public Safety CAD Add new squad at Rosemount 1/28/2016 7:57 Resolved Jayson Solberg Rosemount Terry Hoium 1/29/2016 9:28 Terry Hoium Medium - 3-7 days 1/29/2016 9:28

133960 Network Services AD Account for Sanna Hett - FA 1/28/2016 8:08 Resolved Connie Dalsen LOGIS Peter Carlson 1/28/2016 9:17 Connie Dalsen Medium - 3-7 days 1/28/2016 8:43

133961 JDE Finance Batch journal does not match the posted batch 1/28/2016 8:10 Resolved Laurie Aasen Edina Jill Davis 1/28/2016 8:45 Jill Davis Medium - 3-7 days 1/28/2016 8:45

133962 Systems GroupPCI Web server indicates that is needs to restart to finish

installing updates1/28/2016 8:24 Resolved Lonnie Rolf LOGIS Jeff Sibell 2/1/2016 10:05 Jeff Sibell Medium - 3-7 days 2/1/2016 10:05

of 186


133963Public Safety

DevelopmentFW: OAKS CRT Call Sheets 1/28/2016 8:33 Resolved Diane Bastyr Lakeville John Rogers 1/28/2016 10:03 John Rogers Medium - 3-7 days 1/28/2016 10:03

133965 PIMS CITRIX - New Ulm cannot log in to Citrix 1/28/2016 8:39 Resolved Melissa Baxter New Ulm Maria Rucke 1/28/2016 11:44 Maria Rucke Critical - 1 day 1/28/2016 11:44

133966 Service Desk Outlook Appointment 1/28/2016 8:47 Resolved Nancy Hilary LOGIS Joe Rader 1/28/2016 9:26 Joe Rader Medium - 3-7 days 1/28/2016 9:26

133967Public Safety

DevelopmentSelection Criteria Info Needed 1/28/2016 8:59 Resolved Diane Bastyr Lakeville John Rogers 1/28/2016 11:13 John Rogers Medium - 3-7 days 1/28/2016 11:13

133968 Service Desk IPT Moves 1/28/2016 8:59 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/10/2016 16:35 Joe Rader Medium - 3-7 days 2/10/2016 16:35

133969 Network Services Edina PCI Compliancy 1/28/2016 8:59 In Progress Ryan Browning Edina Dimitrios Hilton 4/11/2016 15:55 Dimitrios Hilton Medium - 3-7 days

133970 RecTrac Eagan: Facility Booking Issue: Oasis 1/28/2016 9:01 Resolved Amy Grannes Eagan Paul Norton 2/2/2016 12:09 Amy Grannes Medium - 3-7 days 2/2/2016 10:31

133971 Network Services Unable to load apps.logis.org 1/28/2016 9:14 Resolved Melissa Baxter New Ulm Brian Peterson 1/29/2016 15:29 Brian Peterson High - 2 days 1/29/2016 15:29

133972 JDE HR/Payroll RI Attach W-2s 1/28/2016 9:16 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/28/2016 9:21 Rhonda O'Loughlin Medium - 3-7 days 1/28/2016 9:19

133973 Utility Billing Delete Infinity.link account 1/28/2016 9:18 Resolved Elissa Golden Woodbury Connie Dalsen 1/28/2016 11:32 Connie Dalsen Critical - 1 day 1/28/2016 11:32

133974 Network Services Eagan TripWire PCI Logging/Change Notification 1/28/2016 9:27 New Josh Wilske Eagan Dimitrios Hilton 1/29/2016 8:27 Dimitrios Hilton Medium - 3-7 days

133975 JDE HR/Payroll Auditor request 1/28/2016 9:27Pending Client

ResponseMelissa Wilson Austin Nancy Hilary 1/28/2016 10:11 Nancy Hilary Medium - 3-7 days

133977 Public Safety Records Need to monitor network traffic from Tritech to BCA 1/28/2016 9:41 Resolved Matt O'Brien LOGIS Matt O'Brien 1/28/2016 12:03 Matt O'Brien Medium - 3-7 days 1/28/2016 12:03

133978 Utility Billing Address List Request 1/28/2016 9:52 Resolved Wanita Milana Crystal Connie Dalsen 1/28/2016 11:39 Connie Dalsen Medium - 3-7 days 1/28/2016 11:39

133979 Utility Billing WAV 1/28/2016 9:55 Resolved Tammy Geurkink Golden Valley Connie Dalsen 1/28/2016 13:33 Tammy Geurkink Medium - 3-7 days 1/28/2016 13:30

133980 Utility Billing Delete .LINK Account 1/28/2016 9:55 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/28/2016 11:32 Connie Dalsen Medium - 3-7 days 1/28/2016 11:32

133982 Network Services Order Fiber Patches for EP 1/28/2016 10:04 Resolved James Goldenstein Eden Prairie Lori Hackett 2/1/2016 16:15 Lori Hackett Medium - 3-7 days 2/1/2016 16:19

133983Public Safety

DevelopmentTritech RMS not replicating to reporting environment 1/28/2016 10:05 Resolved John Rogers LOGIS Matt O'Brien 2/16/2016 16:30 Matt O'Brien Medium - 3-7 days 2/16/2016 16:30

133984 RecTrac#3 PRIORITY: Trip Module - Carrie Mandler Needs Info; VSI

ticket #12612031/28/2016 10:11

Pending Client

ResponseCarrie Mandler St. Louis Park Paul Norton 4/19/2016 11:41 Paul Norton Medium - 8-14 days

133985 Utility Billing BILL MAILING ISSUE 1/28/2016 10:13 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/22/2016 12:34 Pat Lindquist Medium - 3-7 days 2/22/2016 12:34

133986 Public Safety General TW License 1/28/2016 10:25 Resolved Stefan Bakken Lakeville Tom Folie 2/2/2016 7:26 Tom Folie Medium - 3-7 days 2/2/2016 7:26

133987 Infrastructure Group Adjust ACL for New Ulm VPN 1/28/2016 10:29 Resolved Melissa Baxter New Ulm John Wondra 1/29/2016 14:24 John Wondra High - 2 days 1/29/2016 14:24

133988 JDE HR/Payroll NH W-2's 1/28/2016 10:31 Resolved Shari Rains New Hope Nikki Heinbuch 1/28/2016 10:50 Nikki Heinbuch Medium - 3-7 days 1/28/2016 10:50

133989 Service Desk VPN - authentication failed 1/28/2016 10:36 Resolved Jean McGann New Hope Joe Rader 1/28/2016 13:32 Peter Carlson Medium - 3-7 days 1/28/2016 13:32

133990 Network Services Logis Map password change 1/28/2016 10:46 Resolved Jackie Penke Hutchinson Joe Rader 1/28/2016 11:25 Joe Rader Medium - 3-7 days 1/28/2016 11:25

133991 Service Desk FW: EVHS Announcements - 1/28/2016 1/28/2016 10:49 Resolved Ron Waara Eagan Joe Rader 2/3/2016 9:42 Tami Maddio Medium - 3-7 days 2/3/2016 9:41

133992 JDE HR/Payroll IOE - change group setup for Basic Life 1/28/2016 10:57 Resolved Sharon More South St. Paul Nancy Hilary 1/28/2016 14:32 Sharon More Medium - 3-7 days 1/29/2016 11:02

133993 Systems Group Fwd: Delivery Status Notification (Failure) 1/28/2016 10:57 Resolved Patty Hartwig Brooklyn Center Brian Peterson 2/1/2016 13:57 Brian Peterson Medium - 3-7 days 2/1/2016 13:28

133994 JDE Finance Next PCARD statement 1/28/2016 11:05 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/3/2016 16:03 Brandi Aitkin Medium - 3-7 days 2/3/2016 15:59

133995 JDE Finance correct Account/Object descriptions 1/28/2016 11:13 Resolved Angie McIntire Ramsey Jill Davis 1/28/2016 12:47 Jill Davis Medium - 3-7 days 1/28/2016 12:48

133996 PIMS Contractor merge - NH 1/28/2016 11:13 Resolved Emily Becker New Hope Maria Rucke 1/28/2016 12:38 Maria Rucke Medium - 3-7 days 1/28/2016 12:38

133997 JDE HR/Payroll RE: ESS Message regarding Timecard entry 1/28/2016 11:17 Resolved Cindy Nelson Ramsey Nancy Hilary 1/28/2016 11:30 Nancy Hilary Medium - 3-7 days 1/28/2016 12:40

133998 JDE Finance 1096 1/28/2016 11:20 Resolved Nick BishopMinnesota Transit

AuthorityJill Davis 1/28/2016 11:41 Nick Bishop Medium - 3-7 days 1/28/2016 11:24

133999Public Safety

Development

Maple Grove PD - BI Web - Restructure CAD Report - By Address

- Summary Report with Totals1/28/2016 11:30 Resolved Todd Strege Maple Grove John Rogers 2/5/2016 15:42 John Rogers Medium - 3-7 days 2/5/2016 15:42

134000 Service Desk Remove server from Nagios 1/28/2016 11:31 Resolved Ryan Browning Edina Joe Rader 1/28/2016 16:08 Joe Rader Medium - 3-7 days 1/28/2016 16:08

134002 JDE HR/Payroll WBl - Terminated employees 1/28/2016 11:33 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/28/2016 16:09 Dave Schleicher Medium - 3-7 days 1/28/2016 16:09

134003 Systems Group SPF/DNS Change for Paymentus EMail Confirmations 1/28/2016 11:37 Resolved Sally Morton Richfield Brent Rebischke 2/12/2016 14:07 Brent Rebischke Medium - 3-7 days 2/12/2016 14:07

134004 JDE HR/Payroll End date on PDBA codes 1/28/2016 12:03 Resolved Karrie Glen Lakeville Nancy Hilary 1/28/2016 13:08 Karrie Glen Medium - 3-7 days 1/28/2016 13:09

134005Public Safety

DevelopmentPremise Utility records missing city name 1/28/2016 12:14 Resolved Rose Kruchten

Dakota

Communications

Center


134007 Public Safety General add status to LRMS? 1/28/2016 12:54 Resolved Joanne Paul Golden Valley 1/28/2016 13:02 Renee Hosch Medium - 3-7 days 1/28/2016 13:02

134008 JDE Finance Please Delete - BIACF 1/28/2016 13:05 Resolved Brandi Aitkin Apple Valley Jill Davis 1/28/2016 13:49 Brandi Aitkin Medium - 3-7 days 1/28/2016 13:48

134009 Network Services reset Citrix 1/28/2016 13:14 Resolved Joanne Paul Golden Valley Peter Carlson 1/28/2016 14:21 Peter Carlson Medium - 3-7 days 1/28/2016 14:21

134010 Property Data MI - Market Value FTP transfer to Hennepin County 1/28/2016 13:19 Resolved Colin Schmidt Minnetonka Norb Vossen 2/12/2016 11:21 Norb Vossen Medium - 3-7 days 2/12/2016 11:21

134011 PIMS Test project permit 145295 1/28/2016 13:41 Resolved Jim Hall Edina Maria Rucke 1/28/2016 14:00 Jim Hall Medium - 3-7 days 1/28/2016 13:59

134012 PIMS Project Approval codes 1/28/2016 13:41 Resolved Jeff Munsterteiger Apple Valley Jane Watje 1/28/2016 13:44 Jane Watje Medium - 3-7 days 1/28/2016 13:44

134013 Infrastructure Group Mobile 911 for SCADA 1/28/2016 13:43Pending

MiscellaneousPatty Hartwig Brooklyn Center Jude Giron 5/12/2016 19:58 Jude Giron Medium - 3-7 days

of 186


134014 Systems GroupClean up Clusters & VOL names on the BC & GV and REPL

Compellents1/28/2016 13:48 Resolved Jeff Sibell LOGIS Jeff Sibell 3/7/2016 9:59 Jeff Sibell Medium - 3-7 days 3/7/2016 9:59

134015 Infrastructure Group Monitor traffic between GV server and Commvault 1/28/2016 13:51 Resolved Scott Crocker LOGIS Virginia Vaske 1/29/2016 9:00 Virginia Vaske Medium - 3-7 days 1/29/2016 9:48

134016 JDE Finance Integrity Reports 1/28/2016 13:59 Resolved Chris Regis Richfield Jill Davis 2/1/2016 9:48 Chris Regis Medium - 3-7 days 2/1/2016 9:47

134017 Property Data EP - Market Value FTP transfer to Hennepin County 1/28/2016 14:05 Resolved Steve Sinell Eden Prairie Norb Vossen 2/12/2016 11:22 Norb Vossen Medium - 3-7 days 2/12/2016 11:22

134018 JDE Finance Message from Joel Merry - 8254 (9529398254) 1/28/2016 14:06 Resolved Joel Merry Minnetonka Dave Schleicher 1/28/2016 16:43 Joel Merry Medium - 3-7 days 1/28/2016 14:23

134019 Infrastructure Group Update MVTA Main ASA 1/28/2016 14:13 Resolved Tyre FantMinnesota Transit


134020 JDE Finance Rec Not Vouchered 1/28/2016 14:16 Resolved Jared MartigHutchinson Utility


134021 JDE Finance Docuscan 1/28/2016 14:30 Resolved Lisa Reiten Apple Valley Jill Davis 1/29/2016 9:04 Jill Davis Medium - 3-7 days 1/29/2016 9:04

134022 Utility Billing master meter issues??? 1/28/2016 14:42 Resolved Jennifer Morse White Bear Lake Connie Dalsen 1/28/2016 14:55 Connie Dalsen Medium - 3-7 days 1/28/2016 14:55

134023 PIMSPIMS/ePermit Enhancement - Need more meaningful message -

When Permit Items amount exceeds Max Fee amount1/28/2016 14:43 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 9:19 Maria Rucke


due date

134024 PIMSPIMS/ePermits Enhancement - Allow permit item fields in

ePerrmits to be blank if not applicable1/28/2016 15:00 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 8:57 Maria Rucke


due date

134025 Network Services .Gov Domain Registration 1/28/2016 15:04 Resolved Mark Erickson South Metro Fire Lori Hackett 3/2/2016 10:16 Lori Hackett Medium - 3-7 days 3/2/2016 10:16

134026 PIMS RPZ traiing 1/28/2016 15:09 Resolved Ann Boettcher St. Louis Park Jane Watje 1/28/2016 15:11 Ann Boettcher Medium - 3-7 days 1/28/2016 15:11

134027 JDE HR/Payroll Default date in Enrolling in Benefits 1/28/2016 15:10 Resolved Karrie Glen Lakeville Nancy Hilary 1/28/2016 15:20 Karrie Glen Medium - 3-7 days 1/28/2016 15:16

134028 PIMS ePermits - review and testing 1/28/2016 15:11 Resolved Emily Becker New Hope Jane Watje 1/28/2016 15:13 Jane Watje Medium - 3-7 days 1/28/2016 15:13

134029 PIMS SS020808 1/28/2016 15:19 Resolved Kim Woog South St. Paul Maria Rucke 1/29/2016 7:01 Maria Rucke Medium - 3-7 days 1/29/2016 7:01

134031 Network Services Monitor quote request 1/28/2016 15:28 Resolved Jeff Barden

Dakota

Communications

Center


134033 Systems Group LO-CW Drive D 2% freespace 1/28/2016 15:35 Resolved Joe Rader LOGIS John Paulsen 1/29/2016 15:33 John Paulsen High - 2 days 1/29/2016 15:33

134034 Infrastructure Group Order for 3 28port switches 1/28/2016 15:38 Resolved Ryan Browning Edina John Wondra 5/24/2016 9:59 John Wondra Medium - 3-7 days 5/24/2016 9:59

134035 JDE Finance Tunsgsten addition 1/28/2016 15:46 Resolved Ron Hedberg Apple Valley Jill Davis 1/29/2016 13:36 Jill Davis Medium - 3-7 days 2/29/2016 8:11

134036 JDE HR/Payroll wrong sub ledger when coding an officers overtime 1/28/2016 15:48 Resolved Shari Rains New Hope Nikki Heinbuch 1/29/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/29/2016 15:52

134037 JDE Finance Check Register ? 1/28/2016 15:50 New Kyle Sawyer Edina Jill Davis 2/19/2016 8:07 Kyle Sawyer Medium - 3-7 days

134038 RecTrac Crystal: Change Household Primary Person 1/28/2016 16:00 Resolved Dan Mueller Crystal Paul Norton 1/29/2016 13:16 Dan Mueller Medium - 3-7 days 1/29/2016 11:45

134039 JDE HR/Payroll Updated Plan Option Rate Tables 1/28/2016 16:03 Resolved Sharon More South St. Paul Nancy Hilary 2/17/2016 12:45 Nancy Hilary Medium - 3-7 days 2/17/2016 12:45

134040 Network Services New websense category? 1/28/2016 16:09 Resolved Jeff Dulac Minnetonka Peter Carlson 1/29/2016 7:27 Jeff Dulac Medium - 3-7 days 1/29/2016 12:59

134041 Network Services GV ATMs and PCI Compliance Questions 1/28/2016 16:27 Resolved Beth Yurchisin Golden Valley Dimitrios Hilton 4/1/2016 16:30 Dimitrios Hilton Medium - 3-7 days 4/1/2016 16:30

134042 JDE HR/Payroll FW: Health insurance for Liquor Clerks 1/28/2016 17:03Pending Client

ResponseJeff Zuba Robbinsdale Nancy Hilary 2/18/2016 12:18 Nancy Hilary Medium - 3-7 days

134043 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/28/2016 19:22 Resolved Julie Wischnack Minnetonka Dave Schleicher 1/29/2016 6:23 Dave Schleicher Medium - 3-7 days 1/29/2016 6:23

134045 JDE HR/Payroll SH W-2 Attachments 1/29/2016 7:34 Resolved Patti Kent Shakopee Nikki Heinbuch 1/29/2016 12:07 Patti Kent Medium - 3-7 days 1/29/2016 7:47

134046 Network Services Nagios Disk Space Warning 1/29/2016 7:48 Resolved Don Rambow White Bear Lake Chad Remick 2/10/2016 11:15 Chad Remick Medium - 3-7 days 2/10/2016 11:15

134047 JDE Finance RecTrac 1/29/2016 7:53 Resolved Linda Fink Eagan Dave Schleicher 2/2/2016 13:08 Linda Fink Medium - 3-7 days 2/8/2016 21:23

134048 Network Services Logis Map password change 1/29/2016 7:59 Resolved Jackie Penke Hutchinson Peter Carlson 1/29/2016 12:59 Peter Carlson Medium - 3-7 days 1/29/2016 15:40

134049 Public Safety General new IP to allow 1/29/2016 8:04 Resolved Dan Anderson Dakota County 1/29/2016 8:08 John Nichols Medium - 3-7 days 1/29/2016 8:08

134050 PIMSPROD ePermits Exception - Whitespace is not allowed at this

location when building XML file to store permit progress1/29/2016 8:09 Ready for Release Lonnie Rolf LOGIS Maria Rucke 5/23/2016 8:52 Maria Rucke Medium - 3-7 days

134052Public Safety

DevelopmentMNCIS parking creating multiple masters in RMS Classic 1/29/2016 8:16 Resolved Renee Hosch LOGIS Matt O'Brien 2/12/2016 6:42 Matt O'Brien


due date2/12/2016 6:42

134053 Service Desk Convert from physical to soft token 1/29/2016 8:20 Resolved Stefan Bakken Lakeville Joe Rader 1/29/2016 8:28 Joe Rader Medium - 3-7 days 1/29/2016 8:28

134054 Property Data Edina 2016 Market Value FTP 1/29/2016 8:27 Resolved Bob Wilson Edina Norb Vossen 2/2/2016 6:21 Bob Wilson Medium - 3-7 days 2/2/2016 6:21

134055 Network Services Deactivate AnyConnect Token 1/29/2016 8:36 Resolved Joan Waterstreet Edina Peter Carlson 2/1/2016 9:18 Sue Christiansen Medium - 3-7 days 1/29/2016 13:49

134056 Infrastructure Group GV having issues reaching Portals 1/29/2016 8:37 Resolved Adam Knauer Golden Valley Virginia Vaske 1/29/2016 10:09 Virginia Vaske Medium - 3-7 days 1/29/2016 10:09

134057 JDE Finance JDE access for New Hope and Shakopee 1/29/2016 8:39 Resolved Jean McGann New Hope Jill Davis 1/29/2016 10:46 Dave Schleicher Medium - 3-7 days 1/29/2016 10:46

134058 RecTrac credit card paycode-POS 1/29/2016 8:44 Resolved Kristin Trembley Eagan Paul Norton 1/29/2016 11:17 Paul Norton Medium - 3-7 days 1/29/2016 11:18

134059 Network Services Small Training Room move to Dakota Communications Center 1/29/2016 8:55 In Progress Tom Folie LOGIS Carl Pearson 5/25/2016 16:23 Carl PearsonProject - no specified

due date

of 186


134060 JDE Finance Tung - PID12196 1/29/2016 8:57 Resolved Lisa Reiten Apple Valley Jill Davis 1/29/2016 9:23 Jill Davis Medium - 3-7 days 1/29/2016 9:23

134061 Service Desk ED - order switches for golf operations 1/29/2016 9:00 Resolved Ryan Browning Edina Lori Hackett 2/18/2016 16:01 Lori Hackett Medium - 3-7 days 2/18/2016 16:01

134062 PIMS My PIMs print jobs keep printing out wrong - Site visit 1/29/2016 9:11 Resolved Mary LaRose New Hope Maria Rucke 3/12/2016 7:19 Maria Rucke Medium - 3-7 days 3/12/2016 7:19

134063 Infrastructure Group Public works server unable to talk to DNS server 1/29/2016 9:26 Resolved Sue Donovan Mendota Heights Jude Giron 2/5/2016 14:02 Jude Giron High - 2 days 2/5/2016 13:04

134064 JDE HR/Payroll ACA 1/29/2016 9:35 In Progress Kathy Jo Price Apple Valley Nancy Hilary 3/3/2016 9:42 Kathy Jo Price Medium - 3-7 days

134065 JDE HR/Payroll 1099R's 1/29/2016 9:43 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/29/2016 12:20 Nikki Heinbuch Medium - 3-7 days 1/29/2016 12:20

134066 Infrastructure Group Public Wireless Port 5721 1/29/2016 9:44 Resolved Matt Henning Maple Grove Adam Maloney 2/8/2016 8:27 Adam Maloney Medium - 3-7 days 2/8/2016 8:27

134067 Service DeskOrder TV to replace Kevin's office projector, get TV wall

mounted1/29/2016 9:45 Resolved Janelle Day LOGIS Carl Pearson 2/10/2016 14:57 Carl Pearson Medium - 8-14 days 2/10/2016 16:42

134068 JDE Finance AR balance issue 1/29/2016 9:46 Resolved Angie McIntire Ramsey Jill Davis 2/9/2016 8:52 Jill Davis Medium - 3-7 days 2/9/2016 8:52

134069 JDE Finance AR question 1/29/2016 9:49 Resolved Carol Gass New Hope Jill Davis 1/29/2016 10:05 Carol Gass Medium - 3-7 days 1/29/2016 10:09

134070 Systems Group EA Phishing, From Address 1/29/2016 9:50 Resolved Josh Wilske Eagan Brian Peterson 2/25/2016 11:47 Brian Peterson Medium - 3-7 days 2/25/2016 10:51

134071 Special Assessments LA - eProperty Grace Period Assessments 1/29/2016 9:56 Resolved Dianne Quinnell Lakeville Norb Vossen 1/29/2016 10:58 Norb Vossen Medium - 3-7 days 1/29/2016 10:58

134072 Public Safety General Citation - 190616900024 1/29/2016 10:09 Resolved Jean Welle South St. Paul 1/29/2016 12:42 Jean Welle Medium - 3-7 days 1/29/2016 12:12

134073 Infrastructure Group Unable to get to the Zuercher application 1/29/2016 10:11 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Jason Stickler 3/22/2016 14:55 Jason Stickler Medium - 3-7 days 3/22/2016 14:55

134075 JDE HR/Payroll ESS Username and password 1/29/2016 10:45 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/29/2016 13:41 Dave Schleicher Medium - 3-7 days 1/29/2016 13:41

134076 RecTrac Adult Dance Picture Upload 1/29/2016 11:29 Resolved Kacie Robinson Lakeville Paul Norton 1/29/2016 13:41 Paul Norton Medium - 3-7 days 1/29/2016 13:41

134077 Utility Billing Bill message for online payments 1/29/2016 11:50 Resolved Clara Hilger South St. Paul Pat Lindquist 2/2/2016 10:55 Pat Lindquist Medium - 3-7 days 2/2/2016 10:55

134078 Infrastructure Group BC aWare down 1/29/2016 11:52 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/2/2016 11:15 Jason Stickler High - 2 days 2/2/2016 11:15

134079 Tracker AdminEmails sent from PhaseWare application not included in incident

detail1/29/2016 11:56 New Janelle Day LOGIS Sue Christiansen Medium - 3-7 days

134081 PIMS User Defined permit bar code 1/29/2016 12:23 Resolved Cindy Hintze Coon Rapids Maria Rucke 2/1/2016 9:30 Maria Rucke Medium - 3-7 days 2/1/2016 9:30

134082 Network Services Remove HRA VLAN 1/29/2016 12:36 Resolved Ian Hardie South St. Paul Adam Maloney 1/29/2016 13:45 Adam Maloney Medium - 3-7 days 1/29/2016 13:45

134083 Service Desk A/P Check Run 1/29/2016 12:44 Resolved George Gombos LOGIS Peter Carlson 1/29/2016 12:57 Peter Carlson Medium - 3-7 days 1/29/2016 12:57

134084 Systems Group Outlook disconnects 1/29/2016 12:48 Resolved Jill BondhusRice/Steele

Consolidated PSAPBrian Peterson 2/11/2016 9:22 Brent Rebischke Medium - 3-7 days 2/11/2016 9:22

134085 Infrastructure Group Add rule to firewall ACL for DMZ server 1/29/2016 12:53 Resolved Marc Gade West St. Paul Virginia Vaske 2/1/2016 8:15 Virginia Vaske Medium - 3-7 days 2/1/2016 8:16

134086 JDE HR/Payroll JD Edwards lockout 1/29/2016 13:25 Resolved Keith Boerger Edina Dave Schleicher 1/29/2016 13:43 Dave Schleicher Medium - 3-7 days 1/29/2016 13:43

134087 Property Data MG - Market Value file transfer to Hennepin County 1/29/2016 13:39 Resolved Tim Mitchell Maple Grove Norb Vossen 2/12/2016 11:22 Norb Vossen Medium - 3-7 days 2/12/2016 11:22

134088 JDE HR/Payroll Edina user removal 1/29/2016 13:57 Resolved Carrie Person Edina Dave Schleicher 2/12/2016 11:13 Dave Schleicher Medium - 3-7 days 2/12/2016 11:13

134089 Systems Group DNS change - Liquor Hutch 1/29/2016 13:58 Resolved Jackie Penke Hutchinson Brian Peterson 2/2/2016 16:10 Brian Peterson High - 2 days 2/2/2016 15:41

134090 Service Desk User removal 1/29/2016 14:16 Resolved Nancy Johnson Crystal Joe Rader 2/1/2016 9:00 Sue Christiansen Medium - 3-7 days 1/29/2016 14:22

134091 PIMS Restore of CY PIMS into TR PIMS 1/29/2016 14:31 Resolved Jane Watje LOGIS Maria Rucke 2/2/2016 8:49 Maria Rucke Medium - 3-7 days 2/2/2016 8:49

134092 JDE HR/Payroll returned direct deposit 1/29/2016 14:36 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/29/2016 15:26 Nikki Heinbuch Medium - 3-7 days 2/1/2016 8:01

134094 Property DataSLP Assessment Submittal / Market Valuation FTP to Hennepin

County1/29/2016 14:42 Resolved Cory Bultema St. Louis Park Norb Vossen 2/2/2016 6:20 Norb Vossen Medium - 3-7 days 2/2/2016 6:20

134095 Utility Billing Incorrect Cycle 3 Bill Calculations 1/29/2016 14:52 Resolved Brittany Wright Farmington Connie Dalsen 2/5/2016 10:04 Connie Dalsen Medium - 3-7 days 2/5/2016 10:04

134096 PIMS FW: E-permits for Building Dept - WBL 1/29/2016 15:07 Resolved Maria Rucke LOGIS Maria Rucke 2/1/2016 9:30 Maria Rucke Medium - 3-7 days 2/1/2016 9:30

134098 RecTracCustomer having trouble signing into WebTrac (will not accept

WebTrac password)1/29/2016 15:10 Resolved Ann Davy Minnetonka Sue Christiansen 2/19/2016 11:17 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:17

134099 Utility Billing CIS Infinity Freezing 1/29/2016 15:13 Resolved Stefan Bakken Lakeville Pam Kummer 3/3/2016 16:00 Pam Kummer Medium - 3-7 days 3/3/2016 15:52

134100 RecTracEagan: Question about how to void a POS transaction from the

past1/29/2016 15:14 Resolved Jared Flewellen Eagan Paul Norton 2/2/2016 10:27 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:27

134101 Tracker Admin

(Add Kevin to PhaseWare alert Event: Incident Query Matches >

NS - Notify NS Managers if Noncritical Incidents Unassigned in

24 Hours)

1/29/2016 15:15 Resolved Janelle Day LOGIS Sue Christiansen 2/1/2016 12:11 Sue Christiansen Medium - 3-7 days 2/1/2016 8:46

134102 Infrastructure Group DCC - New Fiber to the DCC 1/29/2016 15:22 New Diane Lind

Dakota

Communications

Center

Jack Israel 4/27/2016 10:26 Jack Israel Medium - 3-7 days

134103 Utility Billing City of Woodbury RE: Remove On Line Account 1/29/2016 15:25 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/29/2016 15:30 Pat Lindquist Medium - 3-7 days 1/29/2016 15:30

134104 RecTrac Login 1/29/2016 15:31 Resolved Jared Flewellen Eagan Paul Norton 1/29/2016 16:13 Paul Norton Medium - 3-7 days 1/29/2016 16:13

134106 Service Desk IPT User Change 1/29/2016 16:19 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 10:01 Peter Carlson Medium - 3-7 days 2/16/2016 10:06

134107 Network Services Allow ping from Nagios to new JDE servers. 1/29/2016 16:31 Resolved Joe Rader LOGIS Kevin Pikkaraine 2/2/2016 3:58 Kevin Pikkaraine Medium - 3-7 days 2/2/2016 3:58

134108 Special Assessments RH - Additional Year End Reports 1/29/2016 16:38 Resolved Kelly Peterson Rochester Norb Vossen 2/1/2016 8:04 Norb Vossen Medium - 3-7 days 2/1/2016 8:04

of 186


134109 Utility Billing FW: vbs error during CIS login 1/29/2016 18:58 Resolved Nancy Johnson Crystal Pam Kummer 2/4/2016 12:07 Pam Kummer Medium - 3-7 days 2/4/2016 12:07

134110 Network Services Retention Schedule 1/29/2016 19:43 Resolved Dean Busch Robbinsdale Scott Crocker 2/1/2016 14:35 Scott Crocker Medium - 3-7 days 2/1/2016 14:46

134111 Network Services New DataCenter License Purchase 1/30/2016 8:50 Resolved James Goldenstein Eden Prairie Lori Hackett 3/29/2016 11:55 Janelle Day Medium - 3-7 days 3/29/2016 11:55

134112 Infrastructure GroupBC RecTrac - Offsite connection - Sue LaCrosse can't connect

from home via VPN1/31/2016 13:34 Resolved Sue LaCrosse Brooklyn Center Virginia Vaske 2/9/2016 8:11 Virginia Vaske Medium - 3-7 days 2/9/2016 8:11

134113 Network Services WBL PCI Compliance – Policy Review and Training (WB) 2/1/2016 5:00 New Don Rambow White Bear Lake Dimitrios Hilton Medium - 3-7 days

134114 Service Desk PCI Compliance – PCI Hardware (WB) 2/1/2016 5:01 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:11 Chad Remick Medium - 3-7 days 2/9/2016 8:11


Ramsey County

Emergency

Communications

Center (RCECC)


134116 Infrastructure Group PCI Compliance – Wireless Scans (WB) 2/1/2016 5:03 Resolved Don Rambow White Bear Lake Virginia Vaske 2/4/2016 12:00 Virginia Vaske Medium - 3-7 days 2/4/2016 12:04


Ramsey County

Emergency

Communications

Center (RCECC)



Ramsey County

Emergency

Communications

Center (RCECC)



Ramsey County

Emergency

Communications

Center (RCECC)


134120 RecTrac Facility Codes - Splash Coding 2/1/2016 6:21 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:36 Sue Christiansen Medium - 3-7 days

134121 Network Services Enable LDAP authentication on the SAN 2/1/2016 8:00 Resolved Brian Peterson LOGIS Brian Peterson 3/10/2016 16:04 Brian Peterson Medium - 3-7 days 3/10/2016 16:04

134122 PIMS January 2016 Permits 2/1/2016 8:06 Resolved Kelly E Bradford Hennepin County Judd Harper 2/5/2016 14:11 Judd Harper Medium - 3-7 days 2/5/2016 14:11

134123 Special Assessments BC - PDS Report Changes 2/1/2016 8:33 Resolved Jesse Anderson Brooklyn Center Norb Vossen 2/12/2016 11:21 Norb Vossen Medium - 3-7 days 2/12/2016 11:21

134124 Infrastructure Group Install New Cisco AMP Licenses 2/1/2016 8:36 Resolved Ian Hardie South St. Paul Virginia Vaske 2/25/2016 9:32 Virginia Vaske Medium - 3-7 days 2/25/2016 9:32

134125 Infrastructure Group mrap website not loading data 2/1/2016 8:52 Resolved Beth Yurchisin Golden Valley Virginia Vaske 2/9/2016 7:57 Virginia Vaske Medium - 3-7 days 2/9/2016 7:58

134126 Utility Billing seasonal address question screen shot attached 2/1/2016 9:01 Resolved Janice Stang Maple Grove Pat Lindquist 2/19/2016 8:14 Pat Lindquist Medium - 3-7 days 2/19/2016 8:14

134127 Infrastructure Group JLEC access for Project Manager to access systems 2/1/2016 9:15 Resolved Kevin Pikkaraine LOGIS Adam Maloney 2/8/2016 10:38 Adam Maloney Medium - 3-7 days 2/8/2016 10:38

134128 Tracker Admin Archive Tricia's Tracker accounts 2/1/2016 9:20Pending Client

ResponseDave Schleicher LOGIS Sue Christiansen 2/1/2016 9:37 Sue Christiansen Medium - 3-7 days

134129 Network Services Apply New Websense Renewal Licenses 2/1/2016 9:22 Resolved Janelle Day LOGIS Carl Pearson 2/16/2016 10:34 Carl Pearson Medium - 3-7 days 2/16/2016 10:34

134130 RecTrac Printing receipts at the end of cc transactions 2/1/2016 9:26 In Progress Dan Cook Eagan Paul Norton 4/12/2016 11:36 Sue Christiansen Medium - 3-7 days

134131 Public Safety Mobiles Officer Lucas Atzmiller cannot run state queries in PMDC 2/1/2016 9:35 Resolved Lois Klasen Inver Grove Heights 2/1/2016 12:00 John Nichols Critical - 1 day 2/1/2016 12:00

134132 PIMSSt. Louis Park ProjectDox - Network and Server environment

ready for Avolve2/1/2016 9:39 New Ray Jozwiak LOGIS Maria Rucke 2/1/2016 9:46 Maria Rucke


due date

134133 Network Services Reactivate AD accounts - Officers - WSP PD 2/1/2016 9:41 Resolved Jerri Schmidt West St. Paul Peter Carlson 2/1/2016 15:11 Peter Carlson Medium - 3-7 days 2/2/2016 8:33

134134 Network Services Unable to launch client 2/1/2016 9:44 Resolved Nikki Heinbuch LOGIS Nolan Little 2/1/2016 13:09 Nolan Little Medium - 3-7 days 2/1/2016 13:09

134135 Tracker Admin Archive Liz Saari in Phaseware 2/1/2016 9:50 Resolved Connie Dalsen LOGIS Sue Christiansen 2/1/2016 10:15 Sue Christiansen Medium - 3-7 days 2/1/2016 10:15

134136 JDE Finance Tungsten login in check & reset 2/1/2016 10:02 Resolved Sheri Robertson Maple Grove Jill Davis 2/1/2016 10:05 Jill Davis Medium - 3-7 days 2/1/2016 10:05

134138 Infrastructure Group Port issue 2/1/2016 10:10 Resolved Raoul Boudreau Burnsville Vu Pham 2/1/2016 11:19 Vu Pham Medium - 3-7 days 2/1/2016 10:53

134139 JDE Finance Tungsten check run 1-29-15 missing PDF image for DocID4502 2/1/2016 10:19 In Progress Sheri Robertson Maple Grove Jill Davis 2/1/2016 10:55 Jill Davis Medium - 3-7 days



ResponseWanita Milana Crystal Pat Lindquist 2/10/2016 9:49 Wanita Milana Critical - 1 day

134142 Network Services Valleywood POS System Accessibility 2/1/2016 10:48 Resolved Cathy Broughten Apple Valley Peter Carlson 2/12/2016 15:01 Cathy Broughten Medium - 3-7 days 2/12/2016 15:26

134143 Network Services Portal "Time Entry" Document checked out by TDaninger 2/1/2016 10:48 Resolved Nancy Hilary LOGIS Peter Carlson 2/2/2016 10:28 Peter Carlson Medium - 3-7 days 2/2/2016 10:28

134144 JDE HR/Payroll Convert to PTO 2/1/2016 10:49 Resolved Karrie Glen Lakeville Nikki Heinbuch 2/1/2016 13:25 Nikki Heinbuch Medium - 3-7 days 2/4/2016 8:39

134145 Infrastructure Group CR - Open ftp ports to server 2/1/2016 11:04 Resolved Shawn Rung Coon Rapids Vu Pham 2/8/2016 9:51 Vu Pham Medium - 3-7 days 2/8/2016 9:51

134146 Utility Billing Backflow - Final Notice 1-22-16 2/1/2016 11:09 Resolved Sandra Beecher Woodbury Connie Dalsen 2/1/2016 11:55 Connie Dalsen Medium - 3-7 days 2/1/2016 11:55

134147 Service Desk FW: Phones... 2/1/2016 11:14 Resolved Carol Sorensen New Hope Peter Carlson 2/8/2016 9:52 Carol Sorensen Medium - 3-7 days 2/8/2016 9:58

134148 RecTrac Minnetonka: error trying to assign a locker to a member 2/1/2016 11:36 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/4/2016 14:56 Sue Christiansen Medium - 3-7 days 2/4/2016 14:56

of 186


134149 JDE Finance How to Edit CIS G/L Date 2/1/2016 11:54 Resolved Pat Sulander St. Louis Park Jill Davis 2/1/2016 14:43 Pat Sulander Medium - 3-7 days 2/1/2016 14:43

134150 RecTrac Recurring Report Help - Customize Reports 2/1/2016 11:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:35 Sue Christiansen Medium - 3-7 days

134151 Utility Billing control tables 2/1/2016 11:56 Resolved Barbara Baer Eden Prairie Pat Lindquist 2/2/2016 10:17 Pat Lindquist High - 2 days 2/2/2016 10:18

134152 JDE HR/Payroll adding Wellness hours 2/1/2016 12:01Pending Client

ResponsePatti Page Brooklyn Center Nancy Hilary 2/1/2016 13:23 Patti Page Medium - 3-7 days

134153Public Safety

DevelopmentDeploy mobile map update 2/1/2016 12:15 Resolved Matt O'Brien LOGIS Michael Simmons 2/26/2016 12:00 Michael Simmons Medium - 3-7 days 2/26/2016 12:00

134154 JDE HR/Payroll employee log in 2/1/2016 12:30 Resolved Jodi Rosati Maple Grove Dave Schleicher 2/1/2016 14:50 Dave Schleicher Medium - 3-7 days 2/1/2016 14:50

134155Public Safety

DevelopmentHCSO CAD Query to TTRMS - out of state queries 2/1/2016 12:41

Pending

MiscellaneousLisa Storey LOGIS Matt O'Brien 2/12/2016 6:57 Matt O'Brien Medium - 3-7 days

134156 Utility Billing Rate Changes/Copy Rates/Run Bill Code Report 2/1/2016 12:43 Resolved Barbara Virum St. Louis Park Pat Lindquist 2/2/2016 10:12 Pat Lindquist Medium - 3-7 days 2/2/2016 10:12

134157 Public Safety RecordsHCSO CAD Query to TTRMS - vehicle queries out of sequence in

Recent Info2/1/2016 12:43

Pending Vendor

ResponseLisa Storey LOGIS Lisa Storey 3/9/2016 9:45 Matt O'Brien Medium - 3-7 days

134158 Infrastructure Group Web Traffic Monitor 2/1/2016 12:56 Resolved Ben Treptow LOGIS Jason Stickler 2/18/2016 15:47 Jason Stickler Medium - 3-7 days 2/18/2016 15:47

134159 Special Assessments ED - Resubmit the SA file for the City of Edina 2/1/2016 13:01 Resolved Mitzi Wicklund Edina Norb Vossen 2/5/2016 13:39 Norb Vossen Medium - 3-7 days 2/5/2016 13:39

134160 Systems GroupCreate new Srv Record on Public DNS server for Mobile Remote

Access from Jabber2/1/2016 13:16 Resolved Jude Giron LOGIS Jeff Sibell 2/3/2016 9:52 Jeff Sibell Medium - 3-7 days 2/3/2016 9:52

134161 Tracker Admin Diane Leigh (archive in Tracker) 2/1/2016 13:31 Resolved Dave Schleicher LOGIS Sue Christiansen 2/1/2016 13:51 Sue Christiansen Medium - 3-7 days 2/1/2016 13:51

134162 Service Desk Special Election 2/9/16 2/1/2016 13:38 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/11/2016 8:34 Judy Fradenburgh Medium - 3-7 days 2/11/2016 7:33

134163 JDE Finance CIS Infinity Upload Process 2/1/2016 13:51 Resolved Beth Simonsen Crystal Dave Schleicher 2/1/2016 14:01 Beth Simonsen Critical - 1 day 2/1/2016 13:59

134164 RecTrac Maple Grove: Receipt #53546 1/30/16 (VSI Ticket #1223795) 2/1/2016 13:53 Resolved Kris Ryan Maple Grove Sue Christiansen 4/29/2016 8:44 Kris Ryan Medium - 3-7 days 2/4/2016 9:42

134165 JDE FinanceA/P Reclass issue - coded to General Fund and then reclassed to

Benefit Fund (8500)2/1/2016 14:06 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/1/2016 14:45 Tiffany Robinson Medium - 3-7 days 2/1/2016 14:51

134166 Service Desk Websense change 2/1/2016 14:26 Resolved Rob Boerboom Farmington Peter Carlson 2/1/2016 15:32 Rob Boerboom Medium - 3-7 days 2/1/2016 15:40

134167 JDE Finance List of JDE users for Eden Prairie 2/1/2016 14:27 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/2/2016 8:40 Dave Schleicher Medium - 3-7 days 2/2/2016 8:40

134168Public Safety

DevelopmentOfficer Not On CAD Related Reports 2/1/2016 14:36 Resolved Diane Bastyr Lakeville John Rogers 2/12/2016 16:19 John Rogers Medium - 3-7 days 2/12/2016 16:19

134169 PIMS Report for Labels - Bus License 2/1/2016 14:37Pending Client

ResponseSharon Knutson Brooklyn Center Tim Lovestrand 3/23/2016 9:12 Maria Rucke Medium - 3-7 days

134170 JDE Finance R55CKR2 Enhancement - Mailing Name 2/1/2016 14:59 New Jill Davis LOGIS Jill Davis 2/1/2016 15:02 Jill Davis Medium - 3-7 days

134171 JDE HR/Payroll Terminate ESS access 2/1/2016 15:14 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/1/2016 15:45 Dave Schleicher Medium - 3-7 days 2/1/2016 15:45

134172 RecTracMaple Grove: Questions about temporary setup for

installment/continual billing (VSI Ticket #1223844)2/1/2016 15:21 Resolved Lisa Jost Maple Grove Paul Norton 4/6/2016 15:29 Paul Norton Medium - 3-7 days 4/6/2016 15:32

134173 RecTracRobbinsdale WebTrac 10.3 - emails with new passwords not

getting through (VSI Ticket #1225192)2/1/2016 15:28 Resolved Arlene Frie Robbinsdale Sue Christiansen 2/10/2016 11:01 Sue Christiansen Medium - 3-7 days 2/10/2016 10:40

134174 PIMSEdina Test ePermit Plan Review Permits in Production - Need

credit issued on all2/1/2016 15:43 Resolved David Fisher Edina Maria Rucke 2/19/2016 13:16 Maria Rucke Medium - 3-7 days 2/19/2016 13:16

134175 Service DeskPlease remove Kathy Hoogenakker (Eden Prairie) from the GAL,

LOGIS Domain, etc.2/1/2016 15:45 Resolved Dave Schleicher LOGIS Joe Rader 2/2/2016 7:17 Sue Christiansen Medium - 3-7 days 2/1/2016 16:36

134176 Special AssessmentsSA FTP file creation - Bug with total assessment values stored in

the file2/1/2016 15:48 In Progress Norb Vossen LOGIS Norb Vossen 3/16/2016 16:39 Lonnie Rolf


due date


134178 RecTrac reservation status - can we change "Denied" to "Park"? 2/1/2016 16:01 Resolved Patty Dexter Lakeville Sue Christiansen 2/9/2016 13:12 Sue Christiansen Medium - 3-7 days 2/9/2016 13:12

134179 Utility Billing WAV 2/1/2016 17:02 Resolved Barbara Baer Eden Prairie Pam Kummer 2/4/2016 12:04 Pam Kummer High - 2 days 2/4/2016 12:04

134180 JDE Finance Reclass GL Entry of AP Voucher 2/1/2016 17:51 Resolved Nick BishopMinnesota Transit


134184 Network Services Add User to CIS Infinity Group in AD 2/2/2016 7:29 Resolved Nancy Johnson Crystal Peter Carlson 2/2/2016 8:35 Peter Carlson Medium - 3-7 days 2/2/2016 8:34

134185 Network Services QRadar down due to Disk space issue 2/2/2016 7:40 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/2/2016 12:31 Dimitrios Hilton High - 2 days 2/2/2016 12:31

134187 PIMS Question about incorrect fees charged - ePermits 2/2/2016 7:45 Resolved Jackie Onischuk Edina Maria Rucke 2/3/2016 13:18 Maria Rucke Medium - 3-7 days 2/3/2016 13:18

134188 Network Services ED-Websense Server Hardware 2/2/2016 7:52 Resolved Nick Lovejoy Edina Brian Peterson 2/3/2016 10:58 Brian Peterson Critical - 1 day 2/3/2016 9:32

134189 Network Services Nagios Monitoring 2/2/2016 7:54 Resolved Jeff Barden

Dakota

Communications

Center


134190 GIS City works is not working properly 2/2/2016 8:02 Resolved Nick Lovejoy Edina Mitchell Winiecki 2/2/2016 8:12 Joe Rader Critical - 1 day 2/2/2016 8:12


134192 PIMS Update PayPal manager password - ePermits 2/2/2016 8:21 Resolved Tom Nesseth Lakeville Maria Rucke 2/2/2016 17:17 Maria Rucke Medium - 3-7 days 2/2/2016 17:17

134193 Service Desk MS Outlook Messages 2/2/2016 8:22 Resolved Mike Garris LOGIS Joe Rader 2/3/2016 10:55 Joe Rader Medium - 3-7 days 2/3/2016 10:55

of 186


134194 Service Desk Disks ws is WARNING 2/2/2016 8:26 Resolved Joe Rader LOGIS Joe Rader 2/2/2016 11:11 Joe Rader Medium - 3-7 days 2/2/2016 11:11

134195 JDE HR/Payroll HT W-2 Attachments 2/2/2016 8:36 Resolved Jennifer HoffmanHutchinson Utility


134196 JDE Finance Tung - PID12638 - Autovoucher timeout 2/2/2016 8:36 Resolved Lisa Reiten Apple Valley Jill Davis 2/19/2016 8:04 Jill Davis Medium - 3-7 days 2/19/2016 8:04

134197 Infrastructure Group FW: VLANs 2/2/2016 8:37 Resolved James Goldenstein Eden Prairie John Wondra 2/23/2016 14:24 John Wondra Medium - 3-7 days 2/23/2016 14:24

134198 Systems Group Emails from Logis not going through 2/2/2016 8:41 Resolved Tyre FantMinnesota Transit


134199 Special Assessments LA - Parcel Address Search 2/2/2016 8:41 Resolved Dianne Quinnell Lakeville Norb Vossen 2/2/2016 9:30 Dianne Quinnell Medium - 3-7 days 2/2/2016 9:17

134200 JDE Finance error message 2/2/2016 8:49 Resolved Laurie Aasen Edina Jill Davis 2/2/2016 8:54 Kyle Sawyer Critical - 1 day 2/19/2016 8:05

134201 JDE HR/Payroll Copy of This Statement 2/2/2016 8:51 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 2/2/2016 11:07 Sherry O'Donnell Medium - 3-7 days 2/2/2016 11:28

134202 JDE Finance FW: Entertainer Tax and 1099-MISC 2/2/2016 8:54 New Sheri Robertson Maple Grove Jill Davis 2/2/2016 12:44 Sheri Robertson Medium - 3-7 days

134203 Public Safety General Monthly Reports for Lakeville 2/2/2016 8:56 Resolved Katie Parranto Lakeville John Rogers 2/2/2016 11:27 John Rogers Medium - 3-7 days 2/2/2016 11:27

134204 RecTracLakeville Heritage Center - VIC button is red (Hardware

Disconnected)2/2/2016 9:02 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/2/2016 9:18 Sue Christiansen Medium - 3-7 days 2/2/2016 9:18

134205 Infrastructure Group VLAN on switch 2/2/2016 9:15 Resolved Marc Gade West St. Paul Jason Stickler 2/18/2016 15:51 Jason Stickler Medium - 3-7 days 2/18/2016 15:51

134206 Infrastructure Group EA-POLICE Entrust VPN user access to apps.logis.org 2/2/2016 9:21 Resolved Robyn Chapman Eagan Jason Stickler 2/2/2016 11:02 Robyn Chapman Medium - 3-7 days 2/2/2016 11:15

134207 Infrastructure Group Switch Port Change Request for Issues with Fire Alarm Panels 2/2/2016 9:24 Resolved Beth Yurchisin Golden Valley Virginia Vaske 2/2/2016 10:34 Virginia Vaske Medium - 3-7 days 2/2/2016 10:34

134208 RecTrac POS Payment Reversal (VSI Ticket #1224866) 2/2/2016 9:28 Resolved Penny Spitzer New Hope Sue Christiansen 2/2/2016 13:45 Sue Christiansen Medium - 3-7 days 2/2/2016 13:45

134209 Network Services Apply New Symantec Licenses - WB 2/2/2016 9:35 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:14 Chad Remick Medium - 3-7 days 2/9/2016 8:15

134210 JDE HR/Payroll EE + 1 vision / Vision Conversion 2/2/2016 9:37Pending Client

ResponseKim Hansen Austin Nancy Hilary 2/2/2016 10:11 Nancy Hilary Medium - 3-7 days

134211 JDE Finance Docuscan vendor selection 2/2/2016 9:52 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/2/2016 10:09 Margaret 'Maggie' Wagner Medium - 3-7 days 2/2/2016 10:08

134212 PIMS EPERMITS - run view vwePermitsWithPaymentIssues 2/2/2016 9:53 Resolved Maria Rucke LOGIS Maria Rucke 2/22/2016 11:35 Maria Rucke Medium - 3-7 days 2/22/2016 11:35

134213 Utility Billing Cancel On Line Account - Woodbury 2/2/2016 9:54 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/2/2016 10:11 Pat Lindquist Medium - 3-7 days 2/2/2016 10:11

134214 JDE HR/Payroll replacement check 2/2/2016 9:55 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/2/2016 10:17 Gina Dwyer Critical - 1 day 2/8/2016 10:38

134215 JDE HR/Payroll W-2 envelopes 2/2/2016 9:58 New Kathy Jo Price Apple Valley 2/2/2016 9:58 Kathy Jo Price Medium - 3-7 days

134216 RecTrac St. Louis Park pool passes (VSI Ticket #1223977) 2/2/2016 10:00 Resolved Caroline Voss St. Louis Park Paul Norton 4/7/2016 7:38 Caroline Voss Medium - 3-7 days 4/7/2016 8:08

134217 Infrastructure Group ASA Firewall Software Link 2/2/2016 10:05 Resolved James Goldenstein Eden Prairie Adam Maloney 2/3/2016 10:44 Adam Maloney Medium - 3-7 days 2/3/2016 10:44

134218 JDE HR/Payroll EE 101746 Med AEA synch issue 2/2/2016 10:13 New Kim Hansen Austin Nancy Hilary 2/2/2016 10:13 Nancy Hilary Medium - 3-7 days

134219 Systems Group FW: PROBLEM Service Alert - CPU is CRITICAL 2/2/2016 10:14 Resolved Patty Hartwig Brooklyn Center Brent Rebischke 5/12/2016 11:59 Brent Rebischke Medium - 3-7 days 5/12/2016 11:29

134220 Service Desk WBL: pdadmin Account - Locked Out 2/2/2016 10:16 Resolved Don Rambow White Bear Lake Peter Carlson 2/3/2016 10:53 Peter Carlson Medium - 3-7 days 2/4/2016 13:30

134222 Service Desk New Police Officer 2/2/2016 10:21 Resolved Stefan Bakken Lakeville Peter Carlson 2/3/2016 15:45 Peter Carlson Medium - 3-7 days 2/4/2016 10:29

134223 Service Desk Service Alert Automatic Services is CRITICAL 2/2/2016 10:21 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Joe Rader 2/3/2016 6:57 Janelle Day Medium - 3-7 days 2/2/2016 11:09

134224 Infrastructure Group Need server ip change in PCI rule. 2/2/2016 10:31 Resolved Roger Anderson Hutchinson John Wondra 2/5/2016 14:04 Roger Anderson Medium - 3-7 days 2/5/2016 14:04

134225 Service Desk Replace token 2/2/2016 10:34 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


134226 RecTracWrong user name/password is randomly self-populating in the

fields on RecTrac login2/2/2016 10:35 Resolved Carol Oyaas Crystal Sue Christiansen 2/9/2016 9:48 Sue Christiansen Medium - 3-7 days 2/9/2016 9:48

134227 RecTracActivity Question Issue - some of our activity questions are not

showing up2/2/2016 10:49

Pending Client

ResponseJared Flewellen Eagan Paul Norton 4/12/2016 11:35 Sue Christiansen High - 2 days

134228 JDE HR/Payroll Forfeited Sick (non-paying) pay type 2/2/2016 11:13 New Sandra Tauer White Bear Lake 2/2/2016 11:16 Nancy Hilary Medium - 3-7 days

134229 PIMS E-Permits- Discrepancy of fees charged 2/2/2016 11:18 Resolved Lisa Morrill Eden Prairie Judd Harper 2/2/2016 11:51 Judd Harper Medium - 3-7 days 2/2/2016 11:51

134230 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/2/2016 11:19 Resolved Tim Wainio Minnetonka Dave Schleicher 2/2/2016 11:21 Dave Schleicher Medium - 3-7 days 2/2/2016 11:21

134231 RecTracUrgent - Credit Cards not working on Webtrac - message reads:

"Credit cards are not being accepted online at this time"2/2/2016 11:23 Resolved Jared Flewellen Eagan Sue Christiansen 2/2/2016 12:47 Jared Flewellen Medium - 3-7 days 2/2/2016 12:47


134233 Network Services Add memory to RCE-CR 2/2/2016 11:29 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Scott Crocker 2/3/2016 7:34 Scott Crocker High - 2 days 2/3/2016 7:35

of 186


134234 Infrastructure Group 2x Loss of Phone Service 2/2/2016 11:31 Resolved Paul Schweisthal Maple Grove Jude Giron 2/22/2016 7:54 Jude Giron Medium - 3-7 days 2/22/2016 7:54

134235 Infrastructure Group Phones went down 2/2/2016 11:38 Resolved Dean Busch Robbinsdale Jude Giron 2/22/2016 7:53 Jude Giron Medium - 3-7 days 2/22/2016 7:53

134236Public Safety

DevelopmentVehicle query not importing to RMS: 202KZE 2/2/2016 11:39 Resolved Sue Setter Maple Grove Matt O'Brien 2/4/2016 15:25 Matt O'Brien Medium - 3-7 days 2/4/2016 15:25

134237 JDE HR/Payroll R56BANK useful? 2/2/2016 11:52 Resolved Nancy Hilary LOGIS Nancy Hilary 2/4/2016 12:57 Nancy Hilary Medium - 3-7 days 2/4/2016 12:57

134238 Utility Billing Cycle 3 WAV Comparison Report 2/2/2016 12:04 Resolved Lori Lohmann Edina Pat Lindquist 2/8/2016 12:01 Pat Lindquist Medium - 3-7 days 2/8/2016 12:01

134239 Network Services Aware onsite implementation 2/2/2016 12:11 Resolved Kyle Johannes Bloomington Jason Stickler 4/26/2016 9:14 Jason Stickler Medium - 3-7 days 4/26/2016 9:27

134240 Network Services Aware onsite implementation 2/2/2016 12:15 Resolved Kyle Johannes Bloomington Lori Hackett 3/11/2016 13:22 Lori Hackett Medium - 3-7 days 3/14/2016 9:22

134241 JDE Finance FileZilla Tungsten Oops 2/2/2016 12:42 Resolved Sheri Robertson Maple Grove Dave Schleicher 2/2/2016 12:52 Sheri Robertson Medium - 3-7 days 2/2/2016 12:51

134242 JDE HR/Payroll 2015 Workpapers 2/2/2016 12:55 Resolved Chris Regis Richfield Dave Schleicher 2/2/2016 14:59 Chris Regis Medium - 3-7 days 2/2/2016 14:38

134243 PIMS Questions about merging Business License records 2/2/2016 12:59 Resolved Kari Mahan St. Louis Park Maria Rucke 3/8/2016 18:05 Maria Rucke Medium - 3-7 days 3/8/2016 18:05

134244 PIMS PayPal password change - ePermits 2/2/2016 13:01 Resolved Karen Macklin Shakopee Maria Rucke 2/2/2016 17:14 Maria Rucke Medium - 3-7 days 2/2/2016 17:14

134245 JDE Finance Project: Cash Interfund Accounts 2/2/2016 13:14 New Jean McGann New Hope Jill Davis 2/2/2016 13:59 Jill Davis Medium - 3-7 days

134246 Network Services Assist Edina with Virtualizing their WebSense server 2/2/2016 13:17 Resolved Nick Lovejoy Edina Brian Peterson 2/29/2016 18:46 Brian PetersonProject - no specified

due date2/29/2016 12:48

134247 Network Services New Printer for CAD at Lakeville 2/2/2016 13:18 Resolved Stefan Bakken Lakeville Joe Rader 2/4/2016 8:10 Janelle Day Medium - 3-7 days 2/4/2016 8:10

134248 Network Services Create Citrix User ID's 2/2/2016 13:23 Resolved Sue Setter Maple Grove Peter Carlson 2/8/2016 10:33 Peter Carlson Medium - 3-7 days 2/9/2016 15:24

134249 JDE Finance user password reset 2/2/2016 13:25 Resolved Lisa Reiten Apple Valley Jill Davis 2/2/2016 13:33 Jill Davis Medium - 3-7 days 2/2/2016 13:33

134250 JDE HR/Payroll New ESS-ACCRL User 2/2/2016 13:30 Resolved Carrie Person Edina Dave Schleicher 2/2/2016 15:01 Dave Schleicher Medium - 3-7 days 2/8/2016 20:26

134251 PIMSQuestions about PIMS _ Security is not working on the Surface

Pro2/2/2016 13:32 Resolved Danny Barth Lakeville Maria Rucke 2/19/2016 13:18 Maria Rucke Medium - 3-7 days 2/19/2016 13:18

134253 Service Desk Check Large training room instructor PC displays 2/2/2016 13:41 Resolved Jane Watje LOGIS Peter Carlson 2/9/2016 15:25 Peter Carlson Medium - 3-7 days 2/9/2016 15:25

134254 Infrastructure Group Access to GV-Apps1 sporadic from PD 2/2/2016 13:43 Resolved Adam Knauer Golden Valley Adam Maloney 2/8/2016 9:40 Adam Maloney High - 2 days 2/8/2016 9:40

134255 PIMS Report - Rental License Contact Information 2/2/2016 13:46 Resolved Jill Lund Golden Valley Tim Lovestrand 2/26/2016 11:37 Judd Harper Medium - 3-7 days 2/26/2016 11:37

134256 Systems Group IBM Supported Backup Techniques 2/2/2016 13:50 Resolved Dimitrios Hilton LOGIS John Paulsen 2/8/2016 15:26 Dimitrios Hilton Medium - 3-7 days 2/16/2016 16:09

134257 JDE HR/Payroll R56DBAD Error EE 109411 2/2/2016 13:52 Resolved Jeff Zuba Robbinsdale Nancy Hilary 2/4/2016 11:05 Nancy Hilary Medium - 3-7 days 2/4/2016 11:05

134258 JDE HR/Payroll Beau Schoenhard 2/2/2016 14:23 Resolved Shari Rains New Hope Dave Schleicher 2/2/2016 15:49 Shari Rains Medium - 3-7 days 2/2/2016 14:51

134259 Infrastructure Group Cisco Anyconnect 2/2/2016 14:24 Resolved Tom Tumms Maple Grove Virginia Vaske 2/9/2016 8:23 Virginia Vaske Medium - 3-7 days 2/9/2016 8:23

134260 Infrastructure Group VPN issues 2/2/2016 14:31 Resolved Ryan Higgins Eden Prairie Jason Stickler 2/26/2016 11:20 Jason Stickler Medium - 3-7 days 2/26/2016 11:20

134261 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 14:34 Resolved Kim Hansen Austin Nancy Hilary 2/3/2016 15:20 Nancy Hilary Medium - 3-7 days 2/3/2016 15:20

134262 JDE HR/Payroll WBL - MSRS (PDBA 2250) Not a W on W2 2/2/2016 14:34 In Progress Sandra Tauer White Bear Lake Nancy Hilary 2/3/2016 16:04 Nikki Heinbuch Medium - 3-7 days

134263 Utility Billing FW: Bill print adjustment 2/2/2016 14:43 Resolved Gail Ripley Apple Valley Pam Kummer 3/7/2016 13:12 Gail Ripley Medium - 3-7 days 3/7/2016 12:59

134264Public Safety

DevelopmentAPS citation Xml files not routing to RMS and ECR 2/2/2016 14:48 Resolved John Nichols LOGIS Matt O'Brien 2/9/2016 11:36 Matt O'Brien Medium - 3-7 days 2/9/2016 11:36


134266 Utility Billing Proration on mn test fee on manual final bills 2/2/2016 14:55 In Progress Elissa Golden Woodbury Pam Kummer 2/2/2016 14:55 System Medium - 3-7 days

134267 Service Desk Order Ceiling Mic for Large Training Room 2/2/2016 14:57 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/12/2016 15:48 Carl Pearson Medium - 3-7 days 2/12/2016 15:48

134268 JDE HR/Payroll Kathryn Kmetz 2/2/2016 15:05 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/2/2016 15:12 Denise Heimerman Medium - 3-7 days 2/2/2016 15:09


134270 Service Desk Order Surface Book for Ray's laptop replacement 2/2/2016 15:16 Resolved Kevin Pikkaraine LOGIS Carl Pearson 3/17/2016 8:21 Carl Pearson Medium - 3-7 days 3/17/2016 8:33

134271 Network Services VPN 2/2/2016 15:17 Resolved Clint Pires St. Louis Park Joe Rader 2/3/2016 9:46 Joe Rader High - 2 days 2/3/2016 9:46

134272 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:18 Resolved Kathy Jo Price Apple Valley Nancy Hilary 2/3/2016 13:25 Nancy Hilary Medium - 3-7 days 2/3/2016 13:24

134273 Service Desk Community Center Closing Early 2/2/2016 15:18 Resolved Patty Hartwig Brooklyn Center Carl Pearson 2/3/2016 8:28 Carl Pearson Medium - 3-7 days 2/3/2016 8:29

134274 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:27 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/4/2016 7:40 Nancy Hilary Medium - 3-7 days 3/4/2016 7:40

134275 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:33 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/3/2016 13:32 Nancy Hilary Medium - 3-7 days 2/3/2016 13:31

134276 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:39 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/3/2016 14:00 Julie Nowlan Medium - 3-7 days 2/3/2016 13:14

134277 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:43 Resolved Pat Vinje

Dakota

Communications

Center


134278 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:49 Resolved Gina Dwyer Eagan Nancy Hilary 3/4/2016 7:39 Nancy Hilary Medium - 3-7 days 3/4/2016 7:39

134279 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:53 Resolved Carrie Person Edina Nancy Hilary 2/3/2016 15:28 Nancy Hilary Medium - 3-7 days 2/3/2016 15:27

134280 PIMSPIMS Enhancement - Create Renewals - Application Date

optional2/2/2016 15:54 New Sharon Knutson Brooklyn Center 2/2/2016 15:59 System


due date

of 186


134281 Systems Group Install New UCS Blades for JDE 2/2/2016 15:57 Resolved Kevin Pikkaraine LOGIS John Paulsen 3/18/2016 13:49 Janelle Day Medium - 3-7 days 3/18/2016 13:49

134282 RecTrac Eagan Payment Codes for WebTrac (VSI Ticket #1225057) 2/2/2016 16:01 Resolved Jared Flewellen Eagan Sue Christiansen 2/3/2016 9:24 Sue Christiansen Medium - 3-7 days 2/3/2016 9:24

134283 JDE Finance Tungsten Approver change request 2/2/2016 16:14 Resolved Sheri Robertson Maple Grove Jill Davis 2/2/2016 16:28 Sheri Robertson Medium - 3-7 days 2/2/2016 16:25

134284 Utility Billing Delete Infinity.Link Final Accounts 2/2/2016 16:15 Resolved Elissa Golden Woodbury Pat Lindquist 4/1/2016 16:20 Elissa Golden Medium - 3-7 days 4/1/2016 16:20

134285 JDE HR/Payroll Labor distribution allocations 2/2/2016 16:16 In Progress Shari Rains New Hope Nancy Hilary 2/3/2016 7:20 Nancy Hilary Medium - 3-7 days

134287 Network Services Ninite Pro Renewal 2/2/2016 16:40 Resolved Don Rambow White Bear Lake Lori Hackett 2/18/2016 13:29 Lori Hackett Medium - 3-7 days 2/18/2016 13:29

134288 Network Services ArcServe Renewal - MVTA 2/2/2016 16:44 Resolved Tyre FantMinnesota Transit

AuthorityLori Hackett 3/9/2016 14:02 Lori Hackett Medium - 3-7 days 3/9/2016 14:02

134289 Network Services Entrust Token Renewal - LOGIS 2/2/2016 16:45 Resolved Janelle Day LOGIS Lori Hackett 3/9/2016 11:03 Lori Hackett Medium - 3-7 days 3/9/2016 11:03

134290 Network Services New AnyConnect User 2/2/2016 17:33 Resolved Sue Donovan Mendota Heights Joe Rader 2/16/2016 8:49 Joe Rader Medium - 3-7 days 2/16/2016 8:49

134291 Infrastructure Group Firewall Change for Backup Exec 2/2/2016 18:04 Resolved Sue Donovan Mendota Heights Virginia Vaske 2/4/2016 14:30 Virginia Vaske Medium - 3-7 days 2/4/2016 14:31

134292 JDE Finance BU Category Description Question 2/2/2016 18:23 Resolved Darla Monson St. Louis Park Dave Schleicher 2/3/2016 7:17 Dave Schleicher Medium - 3-7 days 2/3/2016 7:17

134293 Utility Billing Delete Infinity.Link Profile 2/3/2016 7:32 Resolved Carissa Hoyt New Hope Connie Dalsen 2/3/2016 7:37 Connie Dalsen Medium - 3-7 days 2/3/2016 7:37

134294 PIMSePermits - Steps/tests to push a new version of ePermits into

production2/3/2016 8:09 Resolved Maria Rucke LOGIS Maria Rucke 2/7/2016 15:13 Maria Rucke


due date2/7/2016 15:13

134295 Network Services Update aftermath 2/3/2016 8:10 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


134296 JDE Finance Next PCARD statement (12/28/15) 2/3/2016 8:18 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/12/2016 11:18 Brandi Aitkin Medium - 3-7 days 2/12/2016 11:09

134297 JDE HR/Payroll New Employee - Ball 2/3/2016 8:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/3/2016 8:34 Denise Heimerman Medium - 3-7 days 2/3/2016 8:27

134298 PIMS CityofCrystal PayPal password change 2/3/2016 8:20 Resolved Brenda Treiber Crystal Maria Rucke 2/3/2016 8:54 Maria Rucke Medium - 3-7 days 2/3/2016 8:54

134299 JDE Finance User Defined Depreciation report 2/3/2016 8:25 Resolved Andy Splinter Brooklyn Center Jill Davis 2/3/2016 9:04 Andy Splinter Medium - 3-7 days 2/3/2016 10:07

134300 JDE Finance Next PCARD statement (1/8/16) 2/3/2016 8:31 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/12/2016 13:51 Dave Schleicher Medium - 3-7 days 2/12/2016 13:51

134301 RecTrac Sales tax on ballfields 2/3/2016 8:37 Resolved Ann Davy Minnetonka Paul Norton 2/19/2016 11:15 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:15

134302 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:37 Resolved Lisa Linnane Farmington Nancy Hilary 2/25/2016 15:10 Nancy Hilary Medium - 3-7 days 2/25/2016 15:09

134303 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 8:42 New Dave Schleicher LOGIS Dave Schleicher 2/3/2016 8:45 Dave Schleicher Medium - 3-7 days

134304 JDE Finance Tungsten - Proxy Setup 2/3/2016 8:44 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 7:49 Jill Davis Medium - 3-7 days 2/22/2016 7:49

134305 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:46 Resolved Wanita Williams Golden Valley Nancy Hilary 2/3/2016 15:15 Nancy Hilary Medium - 3-7 days 2/3/2016 15:15

134306 Service Desk Phone change 2/3/2016 8:54 Resolved Dean Busch Robbinsdale Peter Carlson 2/4/2016 14:32 Peter Carlson Medium - 3-7 days 2/11/2016 7:54

134307 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:59 Resolved Jennifer HoffmanHutchinson Utility

CommissionNancy Hilary 3/4/2016 7:38 Jennifer Hoffman Medium - 3-7 days 3/4/2016 7:37

134308 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:03 In Progress Karrie Glen Lakeville Nancy Hilary 3/22/2016 15:50 Karrie Glen Medium - 3-7 days

134309 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:07 Resolved Heather Campson LOGIS Nancy Hilary 2/3/2016 15:17 Nancy Hilary Medium - 3-7 days 2/3/2016 15:17

134310 RecTrac Quick Move - "Auto-adds" Cleanup or Take Down Time 2/3/2016 9:20 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:34 Sue Christiansen High - 2 days

134311 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:21 In Progress Steve Hauer Maple Grove Nancy Hilary 2/25/2016 14:21 Nancy Hilary Medium - 3-7 days

134312 RecTrac gift card remaining balance 2/3/2016 9:26 Resolved Kristin Trembley Eagan Paul Norton 2/3/2016 11:00 Paul Norton Medium - 3-7 days 2/3/2016 11:01

134313 JDE HR/Payroll payment attachments 2/3/2016 9:29 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 2/3/2016 11:10 Nikki Heinbuch Medium - 3-7 days 2/3/2016 11:26

134314 Service Desk Restore of MG PIMS into TR PIMS 2/3/2016 9:33 Resolved Jane Watje LOGIS Peter Carlson 2/3/2016 15:52 Maria Rucke Medium - 3-7 days 2/3/2016 15:52

134315 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:34 Resolved Shari Rains New Hope Nancy Hilary 2/3/2016 16:10 Nancy Hilary Medium - 3-7 days 2/3/2016 16:10

134316 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:38 Resolved Cindy Nelson Ramsey Nancy Hilary 3/4/2016 7:41 Nancy Hilary Medium - 3-7 days 3/4/2016 7:41

134317 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:41 In Progress Jeff Zuba Robbinsdale Nancy Hilary 2/25/2016 14:20 Nancy Hilary Medium - 3-7 days

134318 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:43 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 2/25/2016 15:05 Nancy Hilary Medium - 3-7 days 2/25/2016 15:05

134319 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:49 In Progress Patti Kent Shakopee Nancy Hilary 3/4/2016 8:42 Patti Kent Medium - 3-7 days

134320 JDE HR/Payroll plan option rates 2/3/2016 9:50 Resolved Patti Page Brooklyn Center Nancy Hilary 2/4/2016 13:48 Patti Page Medium - 3-7 days 2/4/2016 13:31

134321 Network Services Review of Nagios alerting 2/3/2016 10:04 Resolved Nikki Farrow St. Louis Park Carl Pearson 2/24/2016 11:28 Jason Huber Medium - 3-7 days 2/24/2016 11:27

134322 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 10:06 Resolved Cathy Broughten Apple Valley Dave Schleicher 2/16/2016 7:08 Dave Schleicher Medium - 3-7 days 2/16/2016 7:08

134323 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:08 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 2/3/2016 16:05 Nancy Hilary Medium - 3-7 days 2/3/2016 16:04

134325 Service Desk nh-ch1.ci.new-hope.mn.us/Disks is WARNING 2/3/2016 10:12 Resolved Richard Johnson New Hope Joe Rader 2/22/2016 8:32 Joe Rader Medium - 3-7 days 2/22/2016 8:38

134326 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:14 Resolved Sharon More South St. Paul Nancy Hilary 3/4/2016 11:19 Sharon More Medium - 3-7 days 3/4/2016 7:38

134327 Tracker Admin Cisco Anyconnect #134259 2/3/2016 10:15 Resolved Virginia Vaske LOGIS 2/3/2016 10:17 Virginia Vaske Medium - 3-7 days 2/3/2016 10:18

134328 RecTracReport Request Ends With Error - "Use INTEGER or INT64

function" - VSI Ticket #12251442/3/2016 10:25 Resolved Beth Simonsen Crystal Sue Christiansen 2/3/2016 13:33 Sue Christiansen Medium - 3-7 days 2/3/2016 13:33

of 186


134329 JDE HR/Payroll new ESS employee 2/3/2016 10:29 Resolved Shari Rains New Hope Dave Schleicher 2/3/2016 10:49 Dave Schleicher Medium - 3-7 days 2/3/2016 10:50

134330 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:31 Resolved Denise Heimerman Minnetonka Nancy Hilary 2/3/2016 15:38 Nancy Hilary Medium - 3-7 days 2/3/2016 15:38

134331 Service Desk Citrix Reset 2/3/2016 10:37 Resolved Lynn Vasquez Eagan Joe Rader 2/5/2016 15:40 Lynn Vasquez Medium - 3-7 days 2/5/2016 8:18

134332 Service Desk New Entrust Account 2/3/2016 10:37 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


134333 PIMS Needed to run view vwePermitsWithPaymentIssues 2/3/2016 10:38 Resolved Maria Rucke LOGIS Maria Rucke 2/3/2016 14:12 Maria Rucke Medium - 3-7 days 2/3/2016 14:12

134334 Public Safety Records Looking for TriTech software 2/3/2016 10:47 Resolved Nathan Ehlers Apple Valley Renee Hosch 3/16/2016 13:50 Renee Hosch Medium - 3-7 days 3/16/2016 13:50

134335 Network Services Lakevillemnfire.gov Domain Renewal 2/3/2016 10:48 Resolved Danny Barth Lakeville Lori Hackett 2/3/2016 13:33 Lori Hackett Medium - 3-7 days 2/3/2016 13:34

134336 JDE Finance Robbinsdale - Insight access for Katelyn 2/3/2016 10:50 Resolved Larry Jacobson Robbinsdale Dave Schleicher 2/3/2016 11:06 Dave Schleicher Medium - 3-7 days 2/3/2016 11:06

134337 Utility Billing AV Spring Certification Schedule 2/3/2016 10:58 Resolved Gail Ripley Apple Valley Pat Lindquist 4/12/2016 13:50 Pat Lindquist Medium - 3-7 days 4/12/2016 13:50

134338 JDE Finance Tungsten item in Public folder for Approver 2 2/3/2016 11:05 Resolved Sheri Robertson Maple Grove Jill Davis 2/3/2016 11:23 Sheri Robertson Medium - 3-7 days 2/3/2016 11:14

134339 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 11:12 Resolved Beth Simonsen Crystal Dave Schleicher 2/4/2016 9:20 Dave Schleicher Medium - 3-7 days 2/4/2016 9:20

134340 PIMS Question - Contractor having trouble pulling an ePermit 2/3/2016 11:14 Resolved Jackie Onischuk Edina Maria Rucke 2/4/2016 8:06 Maria Rucke Critical - 1 day 2/4/2016 8:06

134341 RecTrac Eagan: Problem with Membership Scans 2/3/2016 11:20 Resolved Marshall Grange Eagan Paul Norton 4/6/2016 14:42 Ryan Mitchell Critical - 1 day 4/6/2016 14:41

134342 Utility Billing Changed Billing date back 2/3/2016 11:38 Resolved Elissa Golden Woodbury Pat Lindquist 2/5/2016 8:19 Pat Lindquist Medium - 3-7 days 2/5/2016 8:19

134343 Service Desk New Patrol officers/Entrust tokens 2/3/2016 11:42 Resolved Adam Knauer Golden Valley Peter Carlson 2/4/2016 10:15 Peter Carlson Medium - 3-7 days 2/4/2016 10:27

134344 PIMS MI - New PIMS user 2/3/2016 11:51 Resolved Noel Westphal Minnetonka Norb Vossen 2/3/2016 11:53 Norb Vossen Medium - 3-7 days 2/3/2016 11:53

134345 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 11:51 Resolved Linda Fink Eagan Dave Schleicher 3/4/2016 14:10 Dave Schleicher Medium - 3-7 days 3/4/2016 14:10

134346 GIS add new LogisMap user 2/3/2016 12:16 Resolved Craig Beers Minnetonka Keith Anderson 2/5/2016 14:24 Keith Anderson High - 2 days 2/5/2016 14:24

134347 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 12:16 Resolved Robin Hanson Farmington Dave Schleicher 2/4/2016 9:53 Dave Schleicher Medium - 3-7 days 2/4/2016 9:53

134350 Utility Billing accounts being charged for tax 2/3/2016 13:20 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/17/2016 7:37 Connie Dalsen Medium - 3-7 days 2/17/2016 7:37

134351 PIMSA change has occurred on your Payflow Gateway account.

Password Change - ePermits2/3/2016 13:24 Resolved Dan Cook Eagan Maria Rucke 2/10/2016 14:27 Maria Rucke Medium - 3-7 days 2/10/2016 14:27

134352 JDE HR/Payroll system lockout 2/3/2016 13:28 Resolved Barry Rogers Apple Valley Dave Schleicher 2/3/2016 13:53 Dave Schleicher Medium - 3-7 days 2/3/2016 13:53

134353 RecTrac Processing Refunds 2/3/2016 14:15 Resolved Karla Hartmann Lakeville Paul Norton 2/3/2016 17:02 Paul Norton Medium - 3-7 days 2/3/2016 17:02


134355 Utility Billing HUC - Crystal Report and Database Change 2/3/2016 14:29 Resolved Sue WinterHutchinson Utility


134356 RecTracRobbinsdale: Problem with GL upload file being unbalanced

because of inclusion of tax2/3/2016 14:30 Resolved Rachel Neuberger Robbinsdale Paul Norton 2/8/2016 16:27 Paul Norton Medium - 3-7 days 2/8/2016 16:27

134357 Network Services Change VLAN tag for Roseville Internet 2/3/2016 14:37 Resolved George Jensen Anoka County JLEC Adam Maloney 4/28/2016 8:47 Adam Maloney Medium - 3-7 days 4/28/2016 8:47

134358 Utility Billing Woodbury RE: Delete On Line Account 2/3/2016 14:43 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/3/2016 15:11 Pat Lindquist Medium - 3-7 days 2/3/2016 15:11

134359 Service Desk new vpn user; soft token please 2/3/2016 14:47 Resolved Nancy Johnson Crystal Joe Rader 2/16/2016 8:53 Nancy Johnson Medium - 3-7 days 2/16/2016 8:52

134360 Service Desk Enable account with new password - GV 2/3/2016 14:48 Resolved Mitchell Winiecki LOGIS Joe Rader 2/3/2016 15:33 Joe Rader Medium - 3-7 days 2/3/2016 15:33

134362 Service DeskMove John Wondra PC from server room to cube in front of

Virginia2/3/2016 15:13 Resolved John Wondra LOGIS Peter Carlson 2/8/2016 8:48 Peter Carlson Medium - 3-7 days 2/8/2016 8:48

134364 Service Desk Verify access from ACJLEC ILO network to AD servers 2/3/2016 15:18 Resolved Scott Crocker LOGIS Scott Crocker 3/3/2016 9:07 Scott Crocker Medium - 3-7 days 3/3/2016 9:08

134365 Infrastructure Group Allow HTTPS between servers. 2/3/2016 15:25 Resolved Shawn Rung Coon Rapids Jude Giron 2/8/2016 7:51 Jude Giron Medium - 3-7 days 2/9/2016 9:15

134366 RecTrac Lakeville: Arts Center venue questions (VSI Ticket #1263788) 2/3/2016 15:26 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/10/2016 11:20 Sue Christiansen Medium - 3-7 days 5/10/2016 11:20

134367 Utility Billing Finalled eub accounts 2/3/2016 15:31 Resolved Barbara Virum St. Louis Park Connie Dalsen 2/4/2016 10:17 Connie Dalsen Medium - 3-7 days 2/4/2016 10:17


134369 PIMS Adjust payment from $32,000 to $3,200 on License 4937 2/3/2016 15:43 Resolved Kim Miller White Bear Lake Sue Christiansen 2/3/2016 15:44 Sue Christiansen Medium - 3-7 days 2/3/2016 15:44

134370 Infrastructure Group UDP Port 161,162 2/3/2016 15:44 Resolved Tom Tumms Maple Grove 2/4/2016 8:32 Jack Israel Medium - 3-7 days 2/4/2016 8:33

134371 RecTrac Eagan Installment Billing (VSI Ticket #1225357) 2/3/2016 16:05 Resolved Ruth Ebert Eagan Sue Christiansen 2/29/2016 9:22 Sue Christiansen High - 2 days 2/29/2016 9:22

134372 Training Training - New Employee on PIMS 2/3/2016 16:39 Resolved Gail Petschl Crystal Jane Watje 2/3/2016 16:47 Jane Watje Medium - 3-7 days 2/3/2016 16:47

134373 Infrastructure Group Upgrade of Video Surveillance System 2/3/2016 20:22 Resolved Tyre FantMinnesota Transit

Authority2/3/2016 20:25 Janelle Day Medium - 3-7 days 2/3/2016 20:25

134374 Network Services 02/01/16 - PMDC slowness 2/4/2016 6:31 Resolved Jack Israel LOGIS Jason Stickler 2/4/2016 6:34 Jason Stickler Medium - 3-7 days 2/4/2016 6:34

134375 Network Services Antonio Brown needs WBL password reset 2/4/2016 6:35 Resolved Don Rambow White Bear Lake Jason Stickler 2/2/2016 1:15 Jason Stickler Medium - 3-7 days 2/4/2016 6:37

134376 Network Services Password reset on 02/02 @ 7:25PM 2/4/2016 6:37 Resolved Todd Franklin Lonsdale Jason Stickler 2/4/2016 6:38 Jason Stickler Medium - 3-7 days 2/4/2016 6:38

134377 Systems Group Questions about email access from (RecTrac / WebTrac 10.3) 2/4/2016 7:23 Resolved Sue Christiansen LOGIS Brian Peterson 2/9/2016 9:55 Sue Christiansen Medium - 3-7 days 2/9/2016 9:55

of 186


134378 Systems Group PROBLEM Service Alert -Disks is WARNING 2/4/2016 7:31 Resolved Peter Carlson LOGIS Jeff Sibell 2/9/2016 9:37 Jeff Sibell Medium - 3-7 days 2/9/2016 9:37

134379 Utility Billing CIS Infinity access for RO Code Enforcement 2/4/2016 7:36 Resolved Dean Busch Robbinsdale Pam Kummer 2/4/2016 12:02 Pam Kummer Medium - 3-7 days 2/4/2016 12:02

134380 Network Services Create AD Account for new CIS Infinity User 2/4/2016 7:40 Resolved Pam Kummer LOGIS Peter Carlson 2/4/2016 11:55 Pam Kummer Medium - 3-7 days 2/4/2016 12:51

134381 PIMS PayPal account locked, cannot access account for ePermits 2/4/2016 8:01 Resolved Jennifer Bennerotte Edina Maria Rucke 2/19/2016 13:18 Maria Rucke Medium - 3-7 days 2/19/2016 13:18

134382 JDE Finance Accessing FileZilla 2/4/2016 8:13 Resolved Cathy Broughten Apple Valley Dave Schleicher 2/4/2016 8:46 Cathy Broughten Medium - 3-7 days 2/4/2016 8:46

134383 Service Desk Cannot reach RCE-WEB 2/4/2016 8:28 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)

Joe Rader 2/4/2016 14:13 Joe Rader High - 2 days 2/4/2016 14:13

134384 Infrastructure Group Change port negotiation speed 2/4/2016 8:31 Resolved Adam Knauer Golden Valley Vu Pham 2/11/2016 9:22 Adam Knauer Medium - 3-7 days 2/11/2016 9:22

134385 RecTrac Eagan: Fee not showing up in Global Sales 2/4/2016 8:47 Resolved Amy Grannes Eagan Sue Christiansen 2/4/2016 9:31 Sue Christiansen Medium - 3-7 days 2/4/2016 9:31


134387 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/4/2016 8:54 Resolved Bob Hill Minnetonka Dave Schleicher 2/4/2016 8:56 Dave Schleicher Medium - 3-7 days 2/4/2016 8:56

134388 JDE HR/Payroll Pay Report R56SH 2/4/2016 9:29Pending Client


134389 Network ServicesAP at Heritage Center is not registering to the Wireless Lan

Controller 2/4/2016 9:54 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/5/2016 14:29 Scott Crocker Medium - 3-7 days 2/5/2016 14:08

134390 JDE HR/Payroll Robbinsdale user removals 2/4/2016 9:59 Resolved Jeff Zuba Robbinsdale Dave Schleicher 2/4/2016 11:20 Dave Schleicher Medium - 3-7 days 2/4/2016 11:20

134391 Utility Billing hard delete customer 2/4/2016 10:03 Resolved Deb Montilino St. Louis Park Connie Dalsen 2/4/2016 10:28 Deb Montilino Medium - 3-7 days 2/4/2016 10:09

134392 Network Services Additional VPN Token for Steve Bolluyt 2/4/2016 10:09 Resolved Mark Holm Eagan Peter Carlson 2/4/2016 14:56 Mark Holm Medium - 3-7 days 2/8/2016 9:15

134393 JDE HR/Payroll Additional Sick Bank - EE 102156 2/4/2016 10:16 Resolved Patti Kent Shakopee Nikki Heinbuch 2/26/2016 14:01 Nikki Heinbuch Medium - 3-7 days 2/16/2016 8:17

134394 Network Services FW: WebEx Audio Quote 2/4/2016 10:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/22/2016 14:02 Lori Hackett Medium - 3-7 days 3/22/2016 14:03

134395 JDE HR/Payroll Financial Report Question 2/4/2016 10:24 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 2/4/2016 11:16 Rhonda O'Loughlin Medium - 3-7 days 2/8/2016 12:49

134396 Infrastructure GroupPlease add/remove IP Addresses access to JDE servers for

Insight Software2/4/2016 10:26 Resolved Dave Schleicher LOGIS Jason Stickler 2/8/2016 20:43 Dave Schleicher Medium - 3-7 days 2/5/2016 8:21

134397Public Safety

DevelopmentGet CAD data for conversion to TriTech 2/4/2016 10:44 Resolved Tom Folie LOGIS Matt O'Brien 2/11/2016 13:48 Matt O'Brien


due date2/11/2016 13:48

134398 Network Services Update aWare Call Recording Profile 2/4/2016 10:57 Resolved Jeff Dulac Minnetonka Peter Carlson 2/4/2016 12:55 Peter Carlson Medium - 3-7 days 2/4/2016 12:55

134399 JDE Finance Reclass of AP Voucher - PO 2-Way Voucher Match 2/4/2016 11:09 Resolved Nick BishopMinnesota Transit


134400 Systems GroupConnections to several CIS databases will not work with window

credentials2/4/2016 11:23 Resolved Lonnie Rolf LOGIS Jeff Sibell 3/18/2016 7:57 Jeff Sibell Medium - 3-7 days 3/18/2016 7:57

134402 Utility Billing FW: EUtility Billing Help 2/4/2016 12:08 Resolved Richfield Utility Billing Credit Richfield Pam Kummer 2/29/2016 13:18 Pam Kummer Medium - 3-7 days 2/29/2016 13:18

134403 RecTrac CRITICAL: Installment Billing (Eagan) 2/4/2016 12:20 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 14:10 Sue Christiansen Critical - 1 day 2/4/2016 13:26

134404 JDE Finance PCARD - I have double work items in my G/L Coding box 2/4/2016 12:24 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/4/2016 13:37 Brandi Aitkin Medium - 3-7 days 2/4/2016 15:01

134405 RecTrac Installment Billing - Eagan 2/4/2016 12:37 Resolved Andrew Tipper

Vermont Systems

(Park and Rec

Software Vendor)

Sue Christiansen 2/4/2016 13:26 Sue Christiansen Medium - 3-7 days 2/4/2016 13:26

134406 JDE Finance Tungsten Password reset 2/4/2016 12:42 Resolved Lisa Reiten Apple Valley Jill Davis 2/4/2016 13:28 Jill Davis Medium - 3-7 days 2/4/2016 13:30

134407 JDE Finance R55CKR2 and R55CKS2 Label updates 2/4/2016 12:42 New Jill Davis LOGIS Jill Davis 2/22/2016 9:33 Jill Davis Medium - 3-7 days

134408 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/4/2016 13:11 Resolved Jill Cummings Minnetonka Dave Schleicher 2/4/2016 13:37 Dave Schleicher Medium - 3-7 days 2/4/2016 13:37

134409 Utility Billing Another user that didn't get their validation email 2/4/2016 13:25 Resolved Beth Marshall Richfield Pam Kummer 3/3/2016 15:51 Beth Marshall Medium - 3-7 days 3/3/2016 15:51

134410 JDE Finance New Employee for Tungsten 2/4/2016 13:26 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 11:07 Jill Davis Medium - 3-7 days 2/5/2016 11:07

134411 RecTracMinnetonka Punch Cards and Gift Cards (for February 16-17

training)2/4/2016 13:28 Resolved Ann Davy Minnetonka Sue Christiansen 2/5/2016 7:25 Paul Norton Medium - 3-7 days 2/5/2016 7:25

134412 JDE FinanceNew Tungsten logIn request for Cindy Brown for Transit

Invoices2/4/2016 13:30 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 11:17 Jill Davis Medium - 3-7 days 2/5/2016 11:17

134413 JDE HR/Payroll Password Reset 2/4/2016 13:47 Resolved Nick Lovejoy Edina Dave Schleicher 2/4/2016 13:53 Nick Lovejoy Medium - 3-7 days 2/4/2016 13:53

134414 JDE Finance Tungsten - New Building Director changes 2/4/2016 13:53 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 13:00 Sheri Robertson Medium - 3-7 days 2/5/2016 12:55

134415 Utility Billing CIS/Invoice Cloud error 2/4/2016 13:57 Resolved Erika Gare South St. Paul Pam Kummer 2/4/2016 14:42 Pam Kummer Medium - 3-7 days 2/4/2016 14:42

134416 PIMS PIMS Willmar Data Conversion / Training 2/4/2016 13:58 Resolved Maria Rucke LOGIS Maria Rucke 5/10/2016 20:47 Maria Rucke Medium - 3-7 days 5/10/2016 20:47

134417 Utility Billing Error message when doing Maintenance 2/4/2016 13:58 Resolved Lori Lohmann Edina Pam Kummer 3/1/2016 12:51 Pam Kummer Medium - 3-7 days 3/1/2016 12:51

134418 Infrastructure Group Cannot access apps.logis.org 2/4/2016 14:00 Resolved Jason Shostedt Richfield John Wondra 2/16/2016 11:41 John Wondra Medium - 3-7 days 2/16/2016 11:41

of 186


134419 JDE HR/Payroll RE: ESS Termination 2/4/2016 14:27 Resolved Cindy Nelson Ramsey Dave Schleicher 2/4/2016 15:00 Dave Schleicher Medium - 3-7 days 2/4/2016 15:00

134420 Utility Billing CIS access 2/4/2016 14:29 Resolved Clara Hilger South St. Paul Connie Dalsen 2/12/2016 16:03 Connie Dalsen Medium - 8-14 days 2/12/2016 16:03

134421 RecTrac New Hope (RecTrac 10.3) Need to correct balance on account 2/4/2016 14:41 Resolved Penny Spitzer New Hope Sue Christiansen 2/5/2016 8:11 Ross Tenaglia Medium - 3-7 days 2/5/2016 8:11

134422 Infrastructure Group EPLS2 ASR 2/4/2016 14:47 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/8/2016 10:23 Virginia Vaske Medium - 3-7 days 2/8/2016 10:23

134423 RecTrac Robbinsdale: Sales tax question 2/4/2016 14:49 Resolved Pam Schmitz Robbinsdale Paul Norton 2/5/2016 13:41 Ross Tenaglia High - 2 days 2/5/2016 13:39

134424 JDE HR/Payroll Apple Valley user removals 2/4/2016 14:51 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/4/2016 15:06 Kathy Jo Price Medium - 3-7 days 2/4/2016 15:05

134425 RecTrac

Installment Billing - While VSI is working on the credit card

processing, can we go ahead and try to process ACH installment

billing?

2/4/2016 15:00 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 15:07 Sue Christiansen Critical - 1 day 2/4/2016 15:07

134426 Network Services User last name change in Hutchinson 2/4/2016 15:03 Resolved Roger Anderson Hutchinson Joe Rader 2/8/2016 14:36 Dave Schleicher Medium - 3-7 days 2/5/2016 13:49

134427 Network Services Managed Services Documentation/Billing update 2/4/2016 15:13 Resolved Janelle Day LOGIS Brent Rebischke 3/22/2016 16:01 Brent RebischkeProject - no specified

due date3/22/2016 16:01

134428 Infrastructure Group Request to open remote desktop access 2/4/2016 15:13 Resolved Taylor George Apple Valley John Wondra 2/23/2016 15:18 Peter Carlson Medium - 3-7 days 2/23/2016 15:18

134429 Network Services Split block of 6 VM licenses into blocks of 2 2/4/2016 15:15 Resolved Janelle Day LOGIS Brent Rebischke 2/10/2016 15:20 Janelle Day Medium - 3-7 days 2/10/2016 15:20

134430 Network Services TriTech Server Check List 2/4/2016 15:21 New Tom Folie LOGIS Kevin Pikkaraine 2/16/2016 8:38 Tom Folie High - 2 days

134431 RecTrac Eagan Installment Billing: Can we get an update? 2/4/2016 15:23 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 15:38 Sue Christiansen Critical - 1 day 2/4/2016 15:38

134432 Utility Billing Robbinsdale CIS Infinity Profiles/Permissions 2/4/2016 15:25 Resolved Larry Jacobson Robbinsdale Connie Dalsen 2/26/2016 11:22 Connie Dalsen Medium - 3-7 days 2/26/2016 11:22

134433 Utility Billing FW: St. Louis Park eUtilityBilling Unregister User 2/4/2016 15:26 Resolved SLP Utility Billing St. Louis Park Connie Dalsen 2/4/2016 15:29 Connie Dalsen Medium - 3-7 days 2/4/2016 15:29

134434 PIMS Annual License Request for 2016 - from MNDOR 2/4/2016 15:28 Resolved Maria Rucke LOGIS Maria Rucke 2/8/2016 13:03 Maria RuckeProject - no specified

due date2/8/2016 13:03

134435 JDE Finance DocuSphere Workflow - Process Instance Error 2/4/2016 15:29 Resolved DocuSphere Workflow System LOGIS Jill Davis 2/4/2016 15:37 Jill Davis Medium - 3-7 days 2/4/2016 15:37

134436 Utility Billing Hard delete customer 2/4/2016 15:29 Resolved SLP Utility Billing St. Louis Park Connie Dalsen 2/4/2016 15:31 Connie Dalsen Medium - 3-7 days 2/4/2016 15:31

134437 Infrastructure Group Allow NSClient and RDP ports for DCC 2/4/2016 16:00 Resolved Joe Rader LOGIS John Wondra 2/12/2016 10:47 Joe Rader Medium - 3-7 days 2/12/2016 10:47

134438 JDE HR/Payroll Terminated employees to remove jde access for...Thanks much.. 2/4/2016 16:09 Resolved Julie Nowlan Coon Rapids Dave Schleicher 2/24/2016 8:41 Julie Nowlan Medium - 3-7 days 2/23/2016 14:51

134439 JDE HR/Payroll Workers Comp Rate 2/4/2016 16:30 In Progress Brenda Wendlandt Farmington Nancy Hilary 2/19/2016 8:28 Nikki Heinbuch Medium - 3-7 days

134440 Network Services ASAP - Need Citrix password reset and account enable 2/4/2016 16:33 Resolved Lynn Vasquez Eagan Peter Carlson 2/5/2016 7:51 Peter Carlson Medium - 3-7 days 2/5/2016 7:50

134441 Service Desk VPN Access 2/4/2016 16:45 Resolved Brenda Wendlandt Farmington Peter Carlson 2/9/2016 15:26 Peter Carlson Medium - 3-7 days 2/9/2016 15:26

134445 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/5/2016 7:45 Resolved Alan Reichel Minnetonka Nikki Heinbuch 2/5/2016 8:23 Nikki Heinbuch Medium - 3-7 days 2/5/2016 9:06

134446 Infrastructure Group New Brighton Mobiles - IBIS 2/5/2016 7:48Pending Client

ResponseBrent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Jason Stickler 5/26/2016 8:02 Jason Stickler Medium - 3-7 days

134447 JDE HR/Payroll PASSWORD RESET 2/5/2016 8:10 Resolved Charlie Gerk Edina Nikki Heinbuch 2/5/2016 8:17 Nikki Heinbuch Medium - 3-7 days 2/5/2016 9:06

134448 Network Services New SSP AD Account/Additions to Email Distribution Lists 2/5/2016 8:17 Resolved Connie Dalsen LOGIS Joe Rader 2/5/2016 16:19 Joe Rader Medium - 3-7 days 2/5/2016 16:19

134449 Service Desk Password change 2/5/2016 8:24 Resolved Rose Kruchten

Dakota

Communications

Center

Peter Carlson 2/5/2016 8:28 Rose Kruchten Medium - 3-7 days 2/5/2016 8:32

134450Public Safety

Development

Rosemount PD - Need adjustments to False Alarm Report in BI

Web2/5/2016 8:30 Resolved Jean Driscoll Rosemount John Rogers 2/5/2016 8:33 John Rogers Medium - 3-7 days 2/5/2016 8:33

134451 Service Desk Restore of CY PIMNS into TR PIMS 2/5/2016 8:32 Resolved Jane Watje LOGIS Peter Carlson 2/5/2016 9:05 Peter Carlson Medium - 3-7 days 2/5/2016 14:19

134452 JDE Finance Integrity Report - Unposted Batches 2/5/2016 8:33 Resolved Kyle Sawyer Edina Jill Davis 2/9/2016 8:16 Kyle Sawyer Medium - 3-7 days 2/9/2016 7:45

134453 Service Desk Remote access 2/5/2016 8:37 Resolved Rose Kruchten

Dakota

Communications

Center


134454 JDE Finance CAM - Fixed Asset Annual close NOT completed on 1/2/16 2/5/2016 8:42 Resolved Kathleen Hall Maple Grove Jill Davis 2/11/2016 15:58 Kathleen Hall Medium - 3-7 days 2/18/2016 16:17

134455 JDE HR/Payroll ACA Manual 2/5/2016 8:43 In Progress Steve Hauer Maple Grove Nancy Hilary 2/23/2016 7:14 Nancy Hilary Medium - 3-7 days

134456 Infrastructure Group Firewall Setup for Demo Equipment 2/5/2016 8:45 Resolved Jeff Dulac Minnetonka Jason Stickler 4/26/2016 11:42 Jason Stickler High - 2 days 4/26/2016 11:42

134457 Service Desk Account Termination 2/5/2016 8:45 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 8:05 Joe Rader Medium - 3-7 days 2/17/2016 8:06

134458 JDE Finance Sign In Error 2/5/2016 8:55 Resolved Nick BishopMinnesota Transit


134459 RecTrac gift cards 2/5/2016 8:58 Resolved Kristin Trembley Eagan Paul Norton 2/5/2016 11:07 Paul Norton Medium - 3-7 days 2/5/2016 11:07

134460 RecTrac Eagan: Question about gift card, daily name 2/5/2016 8:59 Resolved Kristin Trembley Eagan Paul Norton 2/5/2016 11:20 Paul Norton Medium - 3-7 days 2/5/2016 11:19

134461 JDE Finance Re-classing Dec. 31st Payables 2/5/2016 9:07 Resolved Laurie Tornquist Coon Rapids Jill Davis 2/5/2016 9:20 Laurie Tornquist Medium - 3-7 days 2/19/2016 7:46

of 186


134462 Network Services MWI's not syncing up correctly 2/5/2016 9:09 Resolved Beth Yurchisin Golden Valley Jason Stickler 2/5/2016 15:56 Jason Stickler High - 2 days 2/5/2016 15:56

134463 RecTrac Eagan: Two issues with WebTrac 2/5/2016 9:16 Resolved Jared Flewellen Eagan Paul Norton 2/5/2016 11:47 Paul Norton Medium - 3-7 days 2/5/2016 11:46

134464 PIMS WI - Data Conversion - Parcel related information 2/5/2016 9:17Pending Client

ResponseLogis Internal LOGIS Lonnie Rolf 4/11/2016 14:57 Lonnie Rolf


due date

134465 PIMS Removal of SSN from new CY Training database 2/5/2016 9:17 Resolved Jane Watje LOGIS Judd Harper 2/5/2016 9:23 Judd Harper Medium - 3-7 days 2/5/2016 9:23

134466 JDE Finance Check Print Alignment 2/5/2016 9:24 Resolved Jill Lang Coon Rapids Jill Davis 2/5/2016 10:50 Jill Davis Medium - 3-7 days 2/19/2016 7:33

134467 Network ServicesRequest to Remove Websense Filter from GV-OpenWiFi for

Thursday, Feb 11, 20162/5/2016 9:29 Resolved Beth Yurchisin Golden Valley Peter Carlson 2/12/2016 15:27 Beth Yurchisin Medium - 3-7 days 2/12/2016 15:26

134468 Network Services Adjust content filters for quarantine redirect content filters 2/5/2016 9:37 Resolved Brian Peterson LOGIS Brian Peterson 2/25/2016 10:06 Brian Peterson Medium - 3-7 days 2/25/2016 10:06

134469 Network Services Setup WSUS for Server 2012r2 2/5/2016 10:05 Resolved Sue Donovan Mendota Heights Brian Peterson 2/8/2016 14:41 Brian Peterson Medium - 3-7 days 2/8/2016 13:12

134470 JDE HR/Payroll RE: Time card sign on 2/5/2016 10:18 Resolved Carrie Person Edina Nikki Heinbuch 2/5/2016 10:39 Nikki Heinbuch Medium - 3-7 days 2/5/2016 10:43

134471 JDE HR/Payroll RE: Password 2/5/2016 10:19 Resolved Carrie Person Edina Nikki Heinbuch 2/5/2016 11:10 Jackie Hoogenakker Medium - 3-7 days 2/5/2016 10:44

134472 Service Desk New entrust account and token re-assignment 2/5/2016 10:19 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


134473 JDE Finance Batch in error 2/5/2016 10:26 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/5/2016 10:37 Jill Davis Medium - 3-7 days 2/5/2016 10:37

134474 JDE Finance New Signature 2/5/2016 10:54 Resolved Nick BishopMinnesota Transit

AuthorityDave Schleicher 2/9/2016 11:20 Dave Schleicher Medium - 3-7 days 2/9/2016 11:20

134475 Infrastructure Group Voicemail Indicator Lights 2/5/2016 11:02 Resolved Jeff Dulac Minnetonka Jason Stickler 2/5/2016 15:56 Jason Stickler High - 2 days 2/5/2016 15:56

134476 Utility Billing Certification 2/5/2016 11:04 Resolved Carol Mehlhaff Lakeville Pam Kummer 2/26/2016 10:22 Carol Mehlhaff Medium - 3-7 days 2/26/2016 10:21

134477 PIMS Business License Batch Renewal Process 2/5/2016 11:19 Resolved Shannon Dietrich Golden Valley Sue Christiansen 2/5/2016 11:21 Sue Christiansen Medium - 3-7 days 2/5/2016 11:21

134478 Network ServicesFwd: FW: CASE UPDATE: Case #162468 - "DNS - Pointing to

new IP Address" -2/5/2016 11:35 Resolved Ian Hardie South St. Paul Lori Hackett 2/5/2016 13:35 Lori Hackett Medium - 3-7 days 2/5/2016 13:36

134479 Service Desk access to HRA server files 2/5/2016 11:51 Resolved Clara Hilger South St. Paul Joe Rader 2/5/2016 15:52 Joe Rader Medium - 3-7 days 2/5/2016 15:52

134480 Infrastructure Group RDP Access via VPN | DC Leslin 2/5/2016 11:55 Resolved Matthew Haga Crystal John Wondra 2/8/2016 12:00 John Wondra Medium - 3-7 days 2/8/2016 12:00

134481 Utility Billing UB - Leak Letter Automation 2/5/2016 12:14 In Progress Vicki Cullen Brooklyn Center Pam Kummer 2/5/2016 12:14 SystemProject - no specified

due date

134482 JDE HR/Payroll Name Change for JDE & Insight 2/5/2016 12:20 Resolved Roger Anderson Hutchinson Dave Schleicher 2/11/2016 10:31 Dave Schleicher Medium - 3-7 days 2/11/2016 10:09

134483 JDE Finance JE mistakenly got posted w/a Doc Type of PK 2/5/2016 13:02 Resolved Beth Simonsen Crystal Jill Davis 2/9/2016 9:16 Beth Simonsen Medium - 3-7 days 2/9/2016 7:48

134484 JDE HR/Payroll ESS Usernames and Passwords 2/5/2016 13:05 Resolved Patti Kent Shakopee Dave Schleicher 2/23/2016 15:12 Patti Kent Medium - 3-7 days 2/23/2016 13:33

134485 Utility Billing address change for a property 2/5/2016 13:22 Resolved Denice Muccio-Grout Eagan Connie Dalsen 2/17/2016 8:17 Connie Dalsen Medium - 3-7 days 2/17/2016 8:17

134486 JDE Finance 2014 Fixed Asset Close? 2/5/2016 13:28 Resolved Wanita Williams Golden Valley Jill Davis 2/5/2016 13:43 Wanita Williams Medium - 3-7 days 2/5/2016 13:42

134487 RecTrac Pay Code/Report Question 2/5/2016 13:29 Resolved Amy Grannes Eagan Paul Norton 2/5/2016 15:33 Paul Norton Medium - 3-7 days 2/5/2016 15:33

134488 Utility Billing Cancelled bill problem 2/5/2016 13:34 Resolved Beth Marshall Richfield Connie Dalsen 2/8/2016 15:24 Connie Dalsen Medium - 3-7 days 2/8/2016 15:24

134490 Infrastructure Group I can't access our 5520 ASA through ASDM 2/5/2016 14:09 Resolved Roger Anderson Hutchinson Jude Giron 2/9/2016 13:04 Roger Anderson Medium - 3-7 days 2/9/2016 13:04

134491 JDE Finance RE: Finance Director Access 2/5/2016 14:10 Resolved Melissa Schlingman Shakopee Dave Schleicher 2/9/2016 11:58 Dave Schleicher Medium - 3-7 days 2/9/2016 7:40

134492 Network Services Need trusted site change on my PC 2/5/2016 14:11 Resolved Ben Verbick LOGIS Joe Rader 2/18/2016 14:39 Joe Rader Medium - 3-7 days 2/18/2016 14:39

134493 GIS Reset LogisMap Password 2/5/2016 14:18 Resolved Sam Black Minnetonka Keith Anderson 2/5/2016 14:23 Keith Anderson Medium - 3-7 days 2/5/2016 14:23

134494 PIMS RE: LOGISmap & gGov Feature Class 2/5/2016 14:26 Ready for Release Ben Verbick LOGIS Maria Rucke 5/20/2016 15:10 Maria Rucke Medium - 8-14 days

134495 Network Services Check into bouncebacks for [email protected] 2/5/2016 15:02 Resolved Dan Cook Eagan Brian Peterson 2/5/2016 16:04 Brian Peterson Medium - 3-7 days 2/5/2016 15:09

134496 PIMS Daily Weekly Balance Report 2/5/2016 15:26 Resolved Penny Stewart Apple Valley Tim Lovestrand 3/28/2016 8:58 Judd Harper Medium - 3-7 days 3/28/2016 8:58

134497 JDE HR/PayrollNEW HIRE SETUP FOR ESS ACCRUAL AND TIME ENTRY

MELISSA MOORE 134668 THANKS...HAPPY Friday!!!2/5/2016 15:30 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 2/5/2016 16:38 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:00

134498 Training Training 2/5/2016 15:30 Resolved Trudy Tassoni Crystal Jane Watje 2/5/2016 15:46 Jane Watje Medium - 3-7 days 2/5/2016 15:46

134499 JDE Finance Proxy confirmation or set up 2/5/2016 15:32 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 15:47 Jill Davis Medium - 3-7 days 2/5/2016 15:47

134500 JDE Finance JDE - Voucher reclass 2/5/2016 15:34 Resolved Lisa Reiten Apple Valley Jill Davis 2/26/2016 11:16 Jill Davis Medium - 3-7 days 2/26/2016 11:16

134501 PIMSFix needed for Code Enforcement Fee Waiver (Citation #16-

020278-01)2/5/2016 15:42 Resolved Brenda Treiber Crystal Sue Christiansen 2/9/2016 9:25 Sue Christiansen Medium - 3-7 days 2/9/2016 9:25

134502 Training Training for Employees on Permits 2/5/2016 15:46 Resolved Becky Roy Maple Grove Jane Watje 2/5/2016 16:00 Jane Watje Medium - 3-7 days 2/5/2016 16:00

134503 Service Desk New LOGIS AD/VPN User 2/5/2016 15:54 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/8/2016 13:14 Joe Rader Medium - 3-7 days 2/8/2016 13:14

134504 Network Services UCS server showing failing drive 2/5/2016 15:56 Resolved Kyle Johannes Bloomington Jason Stickler 2/10/2016 11:05 Jason Stickler High - 2 days 2/10/2016 11:05

134505 Training Training for new employee on PIMS & UB 2/5/2016 16:00 Resolved Trudy Tassoni Crystal Jane Watje 2/5/2016 16:03 Jane Watje Medium - 3-7 days 2/5/2016 16:03

134506 JDE Finance Insight User 2/5/2016 16:01 Resolved Kyle Sawyer Edina Dave Schleicher 2/9/2016 8:45 Kyle Sawyer Medium - 3-7 days 2/9/2016 7:20

of 186


134507 PIMS Required inspection option on Scheduler Daily Report 2/5/2016 16:07 New Jane Watje LOGIS 2/5/2016 16:11 SystemProject - no specified

due date

134508 PIMS Permit Search screen in scheduler 2/5/2016 16:11 Resolved Jane Watje LOGIS 3/1/2016 9:58 Ray JozwiakProject - no specified

due date3/1/2016 9:58

134509 PIMS Projects Information Module questions 2/5/2016 16:18 Resolved Rick Regnier Richfield Judd Harper 2/5/2016 16:30 Judd Harper Medium - 3-7 days 2/5/2016 16:30

134510 PIMS Stonefield report 2/5/2016 16:19 Resolved LaTonia DuBois Richfield Jane Watje 2/5/2016 16:23 Jane Watje Medium - 3-7 days 2/5/2016 16:23

134511 RecTrac Crystal: How to do Deposit forfeiture 2/5/2016 16:22Pending Vendor

ResponseJason Minnick Crystal Paul Norton 4/12/2016 16:04 Sue Christiansen High - 2 days

134512 Special AssessmentsRH - Sub status shows for assessment records which have been

paid / closed2/5/2016 16:23

Pending Client

ResponseKelly Peterson Rochester Norb Vossen 2/8/2016 10:20 Kelly Peterson Medium - 3-7 days

134513 Service Desk Phaseware & Outlook 2/5/2016 16:28 Resolved Jane Watje LOGIS Peter Carlson 2/8/2016 7:36 Peter Carlson Medium - 3-7 days 2/8/2016 7:36

134514 RecTrac section management 2/5/2016 16:32 Resolved Kacie Robinson Lakeville Paul Norton 2/11/2016 10:53 Paul Norton Medium - 3-7 days 2/11/2016 10:54

134515 Service Desk SSC 2/6/2016 13:25 Resolved Clint Pires St. Louis Park 2/6/2016 17:26 Clint Pires Medium - 3-7 days 2/6/2016 17:26

134516 JDE HR/Payroll Jacob Heckert log in 2/6/2016 17:26 Resolved Jacob Heckert Edina Nikki Heinbuch 2/8/2016 7:50 Nikki Heinbuch Medium - 3-7 days 2/8/2016 8:10

134517 PIMS ePermits - web site issue 2/7/2016 11:03 Resolved Claire Huisman Golden Valley Maria Rucke 2/24/2016 17:51 Maria Rucke Medium - 3-7 days 2/24/2016 17:51

134518 PIMS ePermits 10,000 $ maximum limit 2/7/2016 11:05 Resolved Greg Bomsta Edina Maria Rucke 2/19/2016 15:00 Maria Rucke Medium - 3-7 days 2/19/2016 15:00

134519 PIMS Question about eScheduling 2/7/2016 12:06 Resolved Cindy Hintze Coon Rapids Maria Rucke 2/26/2016 5:54 Maria Rucke Medium - 3-7 days 2/26/2016 5:54

134520 JDE HR/Payroll Password Reset Please 2/7/2016 13:18 Resolved Jim Oelhafen St. Louis Park Nikki Heinbuch 2/8/2016 7:56 Nikki Heinbuch Medium - 3-7 days 2/8/2016 8:08

134521 PIMS RE: Reset password - PayPal Manager site - 2/7/2016 14:40 Resolved Maria Rucke LOGIS Maria Rucke 2/8/2016 8:34 Maria Rucke Medium - 3-7 days 2/8/2016 8:34

134522 PIMS PayPal Manager - password 2/7/2016 15:26 Resolved Maria Rucke LOGIS Maria Rucke 2/24/2016 17:50 Maria Rucke Medium - 3-7 days 2/24/2016 17:50

134523 Service Desk Decommission lo-econnect3, 4, 5, 6 2/7/2016 17:15 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/19/2016 10:56 Carl Pearson Medium - 8-14 days 2/19/2016 11:09

134524 Systems Group Create a message switch for RCECC 2/7/2016 20:37 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Jeff Sibell 2/10/2016 11:32 Jeff Sibell Medium - 3-7 days 2/25/2016 8:40

134525 RecTracMinnetonka: WEBTRAC-UNABLE TO MARK TRANSACTION AT

PNP2/8/2016 5:39 Resolved Kelly O'Dea Minnetonka Paul Norton 2/9/2016 8:55 Paul Norton Medium - 3-7 days 2/8/2016 13:00

134526 RecTrac FW: Online registration - client says credit card is not valid 2/8/2016 5:55 Resolved Kelly O'Dea Minnetonka Paul Norton 2/16/2016 9:22 Kelly O'Dea Medium - 3-7 days 2/16/2016 9:22

134528 Utility Billing missing accts from land use report 2/8/2016 6:38 Resolved Donna Gause Minnetonka Pam Kummer 2/11/2016 9:12 Pam Kummer Critical - 1 day 2/11/2016 9:12

134529 JDE HR/Payroll Need password reset 2/8/2016 7:31 Resolved David Goergen Edina Nikki Heinbuch 2/8/2016 7:59 David Goergen Medium - 3-7 days 2/8/2016 8:08

134530 Network Services replication and DNS cleanup 2/8/2016 7:34 Resolved Nikki Farrow St. Louis Park Brian Peterson 2/11/2016 10:41 Brian Peterson Medium - 3-7 days 2/11/2016 10:12

134531 Utility Billing ACH Archived Batch Empty 2/8/2016 7:56 Resolved Beth Marshall Richfield Connie Dalsen 2/8/2016 8:11 Connie Dalsen Medium - 3-7 days 2/8/2016 8:07

134532 Infrastructure Group 10Gb link is down 2/8/2016 7:57 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Vu Pham 2/23/2016 7:38 Vu Pham Medium - 3-7 days 2/23/2016 7:38

134534 Utility Billing Infinity.Link Help Email Address 2/8/2016 8:32 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 2/8/2016 10:21 Connie Dalsen Medium - 3-7 days 2/8/2016 10:21

134535 Network Services new patrol officers 2/8/2016 8:37 Resolved Joanne Paul Golden Valley 2/10/2016 10:54 Joanne Paul Medium - 3-7 days 2/10/2016 10:51

134536 PIMS Pims help on corrections screen 2/8/2016 8:38 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 2/25/2016 9:28 Maria Rucke Medium - 3-7 days 2/25/2016 9:28

134537 Network Services AnyConnect and PMDC issues 2/8/2016 8:49 Resolved Todd Franklin Lonsdale Jason Stickler 2/8/2016 8:51 Jason Stickler Medium - 3-7 days 2/8/2016 8:51

134538 Service Desk Order up 2/8/2016 8:54 Resolved James Goldenstein Eden Prairie Lori Hackett 2/18/2016 10:53 Lori Hackett Medium - 3-7 days 2/18/2016 10:53

134539 Infrastructure Group Old Core Review 2/8/2016 8:54 Resolved Mario Jara Bloomington John Wondra 2/12/2016 10:46 John Wondra High - 2 days 2/12/2016 10:46

134540 Utility Billing HUC Connection Issues? 2/8/2016 8:56 Resolved Connie Dalsen LOGIS Connie Dalsen 3/9/2016 13:38 Connie Dalsen Medium - 3-7 days 3/9/2016 13:38

134541 PIMS PIMS - Not allowing inspection results 2/8/2016 8:58 Resolved Tim FoxMetropolitan

Airports CommissionMaria Rucke 2/19/2016 9:03 Maria Rucke Medium - 3-7 days 2/19/2016 9:03

134542 Utility Billing Seeing printed letters? 2/8/2016 9:08 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/8/2016 10:33 Connie Dalsen Medium - 3-7 days 2/8/2016 10:33

134543 JDE Finance Recurring Voucher - Batch 14617 2/8/2016 9:11 Resolved Dawn McGuireMinnesota Transit


134544 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/8/2016 9:12 Resolved Janelle Crossfield Minnetonka Nikki Heinbuch 2/8/2016 9:19 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:21

134545 Utility BillingEmail Address for Future EMail/Ebill Deliveries on Robbinsdale

eUtilityBilling New User Registration Email2/8/2016 9:14 Resolved Utilities Robbinsdale Pam Kummer 2/10/2016 7:50 Pam Kummer Medium - 3-7 days 2/10/2016 7:50

134546 Service Desk VPN Token - Replacement 2/8/2016 9:18 Resolved Matthew Haga Crystal Peter Carlson 2/8/2016 9:25 Matthew Haga Medium - 3-7 days 2/8/2016 9:28

134547 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/8/2016 9:19 Resolved Matthew Struck Minnetonka Nikki Heinbuch 2/8/2016 9:22 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:23

of 186


134548 Public Safety CAD CAD data request 2/8/2016 9:26 Resolved Mike Aschenbrener Mendota Heights Cassy Stickler 3/9/2016 9:49 Mike Aschenbrener Medium - 3-7 days 3/9/2016 9:49

134549 Systems Group Allow access to root hint DNS servers 2/8/2016 9:40 Resolved Nikki Farrow St. Louis Park Brian Peterson 2/9/2016 8:10 Brian Peterson Medium - 3-7 days 2/9/2016 8:10

134550 Infrastructure Group HR Fax to Email is not working 2/8/2016 9:45 Resolved Dustin Hammond St. Louis Park Jude Giron 2/8/2016 11:36 Jude Giron Medium - 3-7 days 2/8/2016 11:37

134551 Service Desk Pipe Gall Phone (651-675-5264) is not registering 2/8/2016 9:47 Resolved Ron Waara Eagan Joe Rader 3/4/2016 11:01 Joe Rader Medium - 3-7 days 3/4/2016 11:01

134552 Service Desk Websense issues, assistance may be requested 2/8/2016 9:50 Resolved Stefan Bakken Lakeville Joe Rader 2/8/2016 10:36 Joe Rader Medium - 3-7 days 2/8/2016 10:36

134553 JDE Finance Filing 1099s with IRS 2/8/2016 9:50 Resolved Angie McIntire Ramsey Jill Davis 2/8/2016 10:37 Angie McIntire Medium - 3-7 days 2/19/2016 7:28

134555 Infrastructure Group Internet for CTN Trucks 2/8/2016 9:52 Resolved Josh Udvig Coon Rapids Vu Pham 2/22/2016 8:29 Vu Pham Medium - 3-7 days 2/22/2016 8:29

134556 Utility Billing Error with the exception rpt 2/8/2016 9:54 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 2/8/2016 11:22 Pat Lindquist Medium - 3-7 days 2/8/2016 11:22

134558 JDE HR/Payroll R56F06156 REPORT EE 105246 2/8/2016 10:29 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/8/2016 14:36 Nancy Hilary Medium - 3-7 days 2/8/2016 13:18

134560Public Safety

DevelopmentHCSO Query to Inform RMS duplicating? 2/8/2016 10:42 Resolved Sue Setter Maple Grove Matt O'Brien 2/15/2016 12:44 Lisa Storey Medium - 3-7 days 2/15/2016 12:44

134561 Network Services WARNING message from VNXe (ecc-vnxe). 2/8/2016 10:46 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


134562 Utility Billing CYCLE 1 ACTIVE RADIO READ ACCOUNTS 2/8/2016 10:51 Resolved Tammy Geurkink Golden Valley Pam Kummer 3/3/2016 15:50 Erin Nielsen Medium - 3-7 days 3/3/2016 15:50

134563 Public Safety Mobiles Problems with Kraig Vesel's VPN token 2/8/2016 10:56 Resolved Robyn Chapman Eagan Jason Ehlers 2/9/2016 11:33 Jason Ehlers Medium - 3-7 days 2/9/2016 11:33

134564 Systems Group PS Staff access to LO_TSTRN_MOB SQL 2/8/2016 11:00 Resolved Matt O'Brien LOGIS John Paulsen 2/8/2016 15:14 John Paulsen Medium - 3-7 days 2/8/2016 15:14

134565 GIS Map not loading 2/8/2016 11:00 Resolved Jason Fredrickson Ramsey Ben Verbick 2/8/2016 16:10 Ben Verbick High - 2 days 2/8/2016 16:10

134566Public Safety

DevelopmentHCSO Query to Inform RMS duplicating? 2/8/2016 11:05 Resolved Lisa Storey LOGIS Matt O'Brien 2/15/2016 12:43 Matt O'Brien Medium - 3-7 days 2/15/2016 12:44

134567 Infrastructure Group ASA & VG install 2/8/2016 11:17 Resolved Dean Busch Robbinsdale Vu Pham 3/4/2016 10:00 Vu Pham Medium - 3-7 days 3/4/2016 10:00

134568 Service Desk Entrust Tokens 2/8/2016 11:20 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/16/2016 8:56 Joe Rader Medium - 3-7 days 2/16/2016 8:57

134569 Service Desk New VPN User 2/8/2016 11:22 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/8/2016 13:52 Joe Rader Medium - 3-7 days 2/8/2016 13:51

134570 Special AssessmentsAnnual Deferral Letters - create a letter that will go to both

taxpayer and owner2/8/2016 11:44

Pending Client

ResponseLynn Moser St. Paul Sue Christiansen 3/1/2016 13:20 Sue Christiansen


due date

134571 Utility Billing Woodbury RE: Cancel On Line Account 2/8/2016 11:45 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/8/2016 11:55 Pat Lindquist Medium - 3-7 days 2/8/2016 11:55

134572 JDE Finance doscuscan - delete batch BIB5E 2/8/2016 11:50 Resolved Lisa Reiten Apple Valley Jill Davis 2/8/2016 12:58 Jill Davis Medium - 3-7 days 2/8/2016 12:58

134573 Utility Billing cancel On Line Account 2/8/2016 11:50 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/8/2016 12:00 Pat Lindquist Medium - 3-7 days 2/8/2016 12:00

134574 Utility Billing BILL CHANGE 2/8/2016 11:53 Resolved Carissa Hoyt New Hope Connie Dalsen 2/24/2016 8:26 Connie Dalsen Medium - 8-14 days 2/24/2016 8:26

134575 Network Services EA SSL Status on LOGIS Apps 2/8/2016 12:13 Resolved Dan Cook Eagan Dimitrios Hilton 4/12/2016 10:44 Dimitrios Hilton Medium - 3-7 days 4/12/2016 10:44

134576 JDE HR/Payroll Employees locked by another payroll 2/8/2016 12:26 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 2/9/2016 8:57 Kathy Jo Price Medium - 3-7 days 2/9/2016 9:50

134577 PIMS Issue with refuse and recycling hauler fee 2/8/2016 12:46 Resolved Christina Scipioni Eagan Maria Rucke 2/10/2016 10:12 Maria Rucke Medium - 3-7 days 2/10/2016 10:12

134578 Network Services BTS Networking for New Cameras 2/8/2016 12:56 Resolved Tyre FantMinnesota Transit


134579 JDE Finance New Check Signature 2/8/2016 13:12 Resolved Connie Neubeck St. Louis Park Dave Schleicher 2/12/2016 7:06 Dave Schleicher Medium - 3-7 days 2/12/2016 7:06

134580 Network Services Symantec Renewal - RCECC 2/8/2016 13:15 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


134581 Utility Billing Email Delete 2/8/2016 13:34 Resolved Carissa Hoyt New Hope Pat Lindquist 2/9/2016 10:35 Pat Lindquist Medium - 3-7 days 2/9/2016 10:35

134582 Service Desk vCenter Password 2/8/2016 13:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/10/2016 9:02 Peter Carlson Medium - 3-7 days 2/10/2016 9:02

134583 RecTracGolden Valley: WEBTRAC-UNABLE TO MARK TRANSACTION AT

PNP2/8/2016 13:37 Resolved Kris Wiinikainen Golden Valley Sue Christiansen 2/26/2016 7:18 Sue Christiansen Medium - 3-7 days 2/26/2016 7:18

134584 PIMS Restore of PIMS ED into PIMS KEEP 2/8/2016 13:51 Resolved Jane Watje LOGIS Maria Rucke 2/9/2016 13:24 Maria Rucke Medium - 3-7 days 2/9/2016 13:24

134585 Infrastructure Group Wireless port information on dome switch 2/8/2016 13:55 Resolved Marc Gade West St. Paul Virginia Vaske 2/9/2016 9:56 Virginia Vaske Medium - 3-7 days 2/9/2016 9:57

134586 Network Services 2016 LOGIS Annual Pen Test 2/8/2016 13:57 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/9/2016 8:44 Dimitrios Hilton Medium - 3-7 days 5/9/2016 8:45

134587 Service Desk VPN Soft token access for LOGIS Pen Tester 2/8/2016 14:09 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/6/2016 8:31 Peter Carlson Medium - 3-7 days 4/6/2016 8:31

134588 JDE HR/Payroll JHoffman2 not working in Filezilla 2/8/2016 14:10 Resolved Jennifer HoffmanHutchinson Utility


134589 Network Services IDS/IPS/WAF Alert Suppression during Pen Test Time Window 2/8/2016 14:12 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/6/2016 8:29 Dimitrios Hilton Medium - 3-7 days 4/6/2016 8:29

134590 Network Services Setup Pen Test Kali Linux machine for Internal Pen Test 2/8/2016 14:15 Resolved Dimitrios Hilton LOGIS Brian Peterson 3/18/2016 13:08 Brian Peterson Medium - 3-7 days 3/18/2016 13:08

134591 Public Safety Mobiles Need Citation Type imported into ECR 2/8/2016 14:59 Resolved Jason Ehlers LOGIS Matt O'Brien 2/10/2016 9:54 Matt O'Brien Medium - 3-7 days 2/10/2016 9:54

134592 Service Desk Websense Issue? 2/8/2016 16:19 Resolved Jeff Dulac Minnetonka Peter Carlson 3/8/2016 13:56 Peter Carlson Medium - 3-7 days 3/8/2016 13:57

of 186


134593 Systems Group Ramsey- Remote Website Updates 2/8/2016 16:23 Resolved Jason Fredrickson Ramsey Jeff Sibell 3/7/2016 10:22 Jeff Sibell Medium - 3-7 days 3/7/2016 10:22

134594 Service Desk PC resources needed. 2/8/2016 16:31 Resolved John Wondra LOGIS Peter Carlson 2/9/2016 8:03 Peter Carlson High - 2 days 2/16/2016 7:30

134595 JDE HR/Payroll New EE Personal Leave EE 118398 2/8/2016 16:32 Resolved Eve Lomaistro New Hope Nancy Hilary 2/9/2016 9:05 Eve Lomaistro Medium - 3-7 days 2/9/2016 11:37

134596 Utility Billing Void a transaction in CIS Infinity. 2/8/2016 16:50 Resolved Jane Yang Robbinsdale Pam Kummer 2/9/2016 10:34 Pam Kummer Medium - 3-7 days 2/9/2016 10:34

134597 Special Assessments RH - 70351701 into an Excel Document 2/9/2016 5:56 Resolved Kelly Peterson Rochester Norb Vossen 3/1/2016 11:28 Norb Vossen Medium - 3-7 days 3/1/2016 11:28

134598 Property Data MI - Delete PID Message from Michele Gelo - 8221 2/9/2016 7:00 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/9/2016 8:26 Norb Vossen Medium - 3-7 days 2/9/2016 8:26

134599 PIMS Request For License Inspection Notice Report 2/9/2016 7:09 Resolved Jeff Alger New Hope Judd Harper 2/29/2016 10:31 Jeff Alger Medium - 3-7 days 2/29/2016 10:31

134600 Tracker AdminPlease set up Darin Nelson in PhaseWare - he is the new

Finance Director at the City of Shakopee2/9/2016 7:30 Resolved Dave Schleicher LOGIS Sue Christiansen 2/9/2016 7:48 Dave Schleicher Medium - 3-7 days 2/9/2016 7:44

134601 Service DeskPlease set up Darin Nelson in email - he is the new Finance

Director at the City of Shakopee2/9/2016 7:35 Resolved Dave Schleicher LOGIS Peter Carlson 2/9/2016 9:12 Dave Schleicher Medium - 3-7 days 2/9/2016 8:53

134602 Service Desk Quote Equipment for Burnsville Transit Station 2/9/2016 7:59 Resolved Tyre FantMinnesota Transit


134603 Network ServicesEnabling SEP Client Uninstall protection, per PCI requirements

5.32/9/2016 8:01 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/9/2016 8:44 Dimitrios Hilton Medium - 3-7 days 2/9/2016 8:44

134604 JDE HR/PayrollQuestion on entering past employees with Retiree Health

Savings Plan2/9/2016 8:03

Pending Client


134605 PIMS Willmar Conversion - PIMS 2/9/2016 8:09 In Progress Maria Rucke LOGIS Maria Rucke 3/18/2016 14:48 Maria Rucke Medium - 3-7 days

134606 JDE Finance Tung - items in Auto Voucher Timeout 2/9/2016 8:10 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 8:34 Jill Davis Medium - 3-7 days 2/10/2016 8:34

134607 JDE Finance 2017 Budget Form 2/9/2016 8:20 Resolved Robin Hanson Farmington Dave Schleicher 2/11/2016 11:20 Dave Schleicher Medium - 3-7 days 2/11/2016 11:20

134608 RecTrac Question Prompts 2/9/2016 8:39 Resolved Amy Grannes Eagan Paul Norton 2/9/2016 13:33 Paul Norton Critical - 1 day 2/9/2016 13:33

134609 Network Services Two items 2/9/2016 8:40 Resolved Shawn Christie NWCT Lori Hackett 2/17/2016 13:48 Lori Hackett Medium - 3-7 days 2/17/2016 13:48

134610 Network Services Remove User 2/9/2016 8:51 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 10:05 Chad Remick Medium - 3-7 days 2/9/2016 10:05

134611 PIMSApplication Fee was accidentally added to 2 manually entered

permits2/9/2016 8:52 Resolved Jackie Onischuk Edina Maria Rucke 2/9/2016 13:54 Maria Rucke Medium - 3-7 days 2/9/2016 13:54

134612 Service Desk Install Nagios RCCEC server 2/9/2016 8:53 Resolved Jeff Sibell LOGIS Joe Rader 2/17/2016 10:38 Joe Rader Medium - 3-7 days 2/17/2016 10:38

134613 Service Desk Comm Vault install RCCEC Server 2/9/2016 8:56 Resolved Jeff Sibell LOGIS Scott Crocker 2/16/2016 8:56 Scott Crocker Medium - 3-7 days 2/16/2016 8:56

134615 JDE HR/Payroll Interim Check 2/9/2016 9:12 Resolved Patti Kent Shakopee Nikki Heinbuch 2/9/2016 9:30 Nikki Heinbuch Medium - 3-7 days 2/9/2016 9:50

134616 Utility Billing Woodbury Cancel E-Account 2/9/2016 9:13 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/9/2016 10:32 Pat Lindquist Medium - 3-7 days 2/9/2016 10:32

134617 Network Services Configure Airport switchport for public wifi 2/9/2016 9:18 Resolved Ian Hardie South St. Paul Adam Maloney 2/9/2016 10:18 Adam Maloney Medium - 3-7 days 2/9/2016 10:18

134618 Infrastructure Group Fix overlapping IP addresses 2/9/2016 9:37 Resolved Marc Gade West St. Paul Virginia Vaske 2/9/2016 10:49 Virginia Vaske Medium - 3-7 days 2/9/2016 10:50

134619 Infrastructure Group ST Paul Fire Network/Ramsey County 2/9/2016 9:39 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


134620Public Safety

DevelopmentRequest to email report 2/9/2016 9:49 Resolved Stephanie Mellesmoen Apple Valley John Rogers 2/9/2016 10:41 John Rogers High - 2 days 2/9/2016 10:41

134621 Infrastructure Group LS2 Changes 2/9/2016 9:57 Resolved James Goldenstein Eden Prairie Vu Pham 2/9/2016 13:42 Vu Pham Medium - 3-7 days 2/9/2016 13:42

134622 Infrastructure Group Add New WAP to WSP Controller 2/9/2016 10:01 Resolved Marc Gade West St. Paul Adam Maloney 2/9/2016 13:18 Adam Maloney High - 2 days 2/9/2016 13:18

134623 JDE Finance Please delete final page - batch BIB6E 2/9/2016 10:14 Resolved Brandi Aitkin Apple Valley Jill Davis 2/9/2016 11:02 Brandi Aitkin Medium - 3-7 days 2/9/2016 11:20

134624 JDE HR/Payroll JD password reset 2/9/2016 10:17 Resolved Joshua Link Edina 2/9/2016 18:52 Joshua Link Medium - 3-7 days 2/10/2016 7:13

134625 Service Desk Please install Nagios on these 4 new servers at BC: 2/9/2016 10:18 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 11:12 Joe Rader Medium - 3-7 days 2/17/2016 11:12

134626 Public Safety General FW: New OPD patrol officers 2/9/2016 10:18 Resolved Jill BondhusRice/Steele

Consolidated PSAPJason Ehlers 2/18/2016 8:01 Jason Ehlers Medium - 3-7 days 2/18/2016 8:01

134628 Service Desk Cisco Password 2/9/2016 10:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/9/2016 13:14 Peter Carlson Medium - 3-7 days 2/12/2016 13:33

134629 Infrastructure Group Update network diagram 2/9/2016 10:36 Resolved Marc Gade West St. Paul Virginia Vaske 3/30/2016 14:55 Jack IsraelProject - no specified

due date3/30/2016 14:56

134630 JDE Finance PCARD question 2/9/2016 10:37 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/10/2016 18:29 Dave Schleicher Medium - 3-7 days 2/10/2016 18:29

134631 Infrastructure Group HC fiber connections via GV, SLP, ED 2/9/2016 10:38Pending

MiscellaneousClint Pires St. Louis Park Jack Israel 4/27/2016 15:11 Jack Israel Medium - 3-7 days

134632 Special Assessments SP - Assessment Details - Closed Reason 2017 IDT 2/9/2016 10:40 Resolved Lynn Moser St. Paul Norb Vossen 2/9/2016 10:42 Norb Vossen Medium - 3-7 days 2/9/2016 10:42

134633 Infrastructure Group Open access to TriTech RMS & FBR for BC, CY, GV, RI, RO 2/9/2016 10:53 Resolved Lisa Storey LOGIS Jude Giron 3/21/2016 8:36 Lisa Storey Medium - 3-7 days 3/21/2016 8:41

134634 JDE Finance Tung - Activate Requisition field 2/9/2016 10:55 Resolved Lisa Reiten Apple Valley Jill Davis 2/9/2016 10:58 Jill Davis Medium - 3-7 days 2/9/2016 10:58

134635 PIMS MI - New PIMS user Tom Dietrich 2/9/2016 10:58 Resolved Noel Westphal Minnetonka Norb Vossen 2/9/2016 10:59 Norb Vossen Medium - 3-7 days 2/9/2016 10:59

134636 Network Services sl-csr switch 5 PS B not responding 2/9/2016 11:00 Resolved Dustin Hammond St. Louis Park Adam Maloney 2/9/2016 15:01 Adam Maloney Medium - 3-7 days 2/9/2016 14:46

of 186



134638 Public Safety Records New User - Maxwell Pung 2/9/2016 11:08 Resolved Stefan Bakken Lakeville 2/10/2016 9:19 Rich Sonenblum Medium - 3-7 days 2/10/2016 9:19

134639 Network Services 2016 LOGIS PCI Risk Assessment 2/9/2016 11:13 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:01 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:01

134640 Network Services Phone issues - Replace Phone 2/9/2016 11:18 Resolved Jason Ehlers LOGIS Peter Carlson 2/19/2016 8:44 Peter Carlson Medium - 3-7 days 2/19/2016 8:44

134641 JDE HR/Payroll New Employee - Dietrich 2/9/2016 11:21 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/9/2016 11:37 Dave Schleicher Medium - 3-7 days 2/9/2016 11:37

134642 RecTracCrystal: Two Problems: ZZZ user locked out; Button Missing from

Favorites Banner2/9/2016 11:40 Resolved Nancy Johnson Crystal Paul Norton 2/9/2016 11:47 Paul Norton Medium - 3-7 days 2/9/2016 11:47

134643 Service Desk Memory Quote - HP Z420 Workstation 2/9/2016 11:42 Resolved Shawn Christie NWCT Lori Hackett 3/23/2016 8:56 Lori Hackett Medium - 3-7 days 3/23/2016 8:56

134644 RecTrac Eagan: URGENT: Webtrac Rule 2/9/2016 12:19 Resolved Jared Flewellen Eagan Paul Norton 2/10/2016 14:14 Paul Norton Medium - 3-7 days 2/10/2016 14:14

134645 RecTrac WebTrac Corrections 2/9/2016 12:20 Resolved Jared Flewellen Eagan Paul Norton 2/9/2016 13:37 Paul Norton Medium - 3-7 days 2/9/2016 13:37

134646 Infrastructure GroupChanges to the access-lists and firewall for the Projectdox

server.2/9/2016 12:52 Resolved Clint Pires St. Louis Park John Wondra 2/16/2016 11:42 John Wondra Medium - 3-7 days 2/16/2016 11:42

134647 Network Services QRadar 7.2.6 Upgrade 2/9/2016 13:05 New Dimitrios Hilton LOGIS Dimitrios HiltonProject - no specified

due date

134648 Service DeskATA Fax not working, no dial tone at REC - Needs a replacement

ATA2/9/2016 13:08 Resolved Roger Anderson Hutchinson Carl Pearson 2/18/2016 13:41 Roger Anderson Medium - 3-7 days 2/18/2016 13:41

134649 Infrastructure GroupNeed ASA port check, Cash Receipting broken again on Police

pc.2/9/2016 13:20 Resolved Roger Anderson Hutchinson John Wondra 2/16/2016 10:57 Roger Anderson Medium - 3-7 days 2/16/2016 10:57

134650 PIMSPIMS/ePermit Enh - Change verbiage on Plan Association section

in ePermits2/9/2016 13:20 Ready for Release Maria Rucke LOGIS Maria Rucke 5/20/2016 15:05 Maria Rucke


due date

134651 JDE Finance City specific versions of AR reports 2/9/2016 13:47 Resolved Clara Hilger South St. Paul Jill Davis 3/7/2016 10:31 Jill Davis Medium - 3-7 days 3/7/2016 10:31


134653 JDE Finance Tungsten 2/9/16 check run missing 1 image 2/9/2016 13:53 Resolved Sheri Robertson Maple Grove 2/11/2016 8:52 Dave Schleicher Medium - 3-7 days 2/11/2016 8:52

134654 PIMS Application Fee added incorrectly (manually) 2/9/2016 13:54 Resolved Jackie Onischuk Edina Maria Rucke 2/25/2016 9:39 Maria Rucke Medium - 3-7 days 2/25/2016 9:39

134655 Network Services Assist with Install on Citrix Server 2/9/2016 14:18 Resolved Lisa Storey LOGIS Brian Peterson 2/11/2016 9:50 Brian Peterson Medium - 3-7 days 2/11/2016 9:50

134656 Network Services SQL replication fails intermittently - distribution agent error 2/9/2016 14:23 Resolved Matt O'Brien LOGIS Kevin Pikkaraine 3/24/2016 8:28 Matt O'BrienProject - no specified

due date3/24/2016 8:28

134657 JDE HR/Payroll 2 Interims 2/9/2016 14:43 Resolved Carrie Person Edina Nikki Heinbuch 2/9/2016 14:50 Nikki Heinbuch Medium - 3-7 days 2/9/2016 14:54

134658 JDE HR/Payroll EE 112742 Benefit Enrollment 2/9/2016 14:49 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/10/2016 16:26 Julie Nowlan Medium - 3-7 days 2/11/2016 7:08

134659 Utility Billing Hard delete 2/9/2016 14:50 Resolved Deb Montilino St. Louis Park Pam Kummer 2/10/2016 12:24 Pam Kummer Medium - 3-7 days 2/10/2016 12:24

134660 PIMS Question about deleting duplicate licenses 2/9/2016 15:00 Resolved Kari Mahan St. Louis Park Maria Rucke 3/8/2016 18:24 Maria Rucke Medium - 3-7 days 3/8/2016 18:24

134661 Utility Billing Bank Auto Pay issue 2/9/2016 15:11 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/10/2016 8:21 Pat Lindquist Medium - 3-7 days 2/10/2016 8:21

134662 Utility Billing adjustments 2/9/2016 15:17 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/9/2016 16:41 Pat Lindquist Medium - 3-7 days 2/9/2016 16:41

134663 JDE Finance Purchasing card report for Council 2/9/2016 15:21 Resolved Ayca Andrews Eden Prairie Jill Davis 2/10/2016 8:22 Ayca Andrews Medium - 3-7 days 2/10/2016 7:09

134664 JDE Finance HELP - Ran FA Depr by Mistake on ALL Companies 2/9/2016 15:34 Resolved Wanita Williams Golden Valley Jill Davis 2/11/2016 8:43 Wanita Williams Medium - 3-7 days 2/11/2016 8:42

134665 Infrastructure Group Open more ports for MDM mobile device provisioning 2/9/2016 15:36 Resolved Andrew Olson (SB Inc) New Hope Jude Giron 2/16/2016 11:05 Andrew Olson (SB Inc) Medium - 3-7 days 2/17/2016 9:11

134666 PIMS Questions about printing 2/9/2016 16:07 Resolved Nick Lovejoy Edina Maria Rucke 2/19/2016 9:03 Maria Rucke Medium - 3-7 days 2/19/2016 9:03

134667 PIMS Outstanding Escrow for Finance - Details Report Question 2/9/2016 16:13 Resolved Katy Hauan Ramsey Maria Rucke 2/17/2016 9:22 Maria Rucke Medium - 3-7 days 2/17/2016 9:22

134668Public Safety

DevelopmentTTRMS APS Import Error - 272716400119 2/9/2016 17:31 Resolved Matt O'Brien LOGIS 2/11/2016 14:55 Matt O'Brien Medium - 3-7 days 2/11/2016 14:55

134669 JDE Finance Logis Password 2/9/2016 19:39 Resolved Heidi SolheidMinnesota Transit

AuthorityJill Davis 2/10/2016 9:01 Heidi Solheid Medium - 3-7 days 2/10/2016 7:11

134670 Service Desk NETWORK SERVICES: LOGIS Password Change 2/10/2016 5:17 Resolved Janelle Day LOGIS 2/12/2016 9:17 Peter Carlson Medium - 3-7 days 2/12/2016 9:17

134672 JDE HR/Payroll Password Reset 2/10/2016 6:46 Resolved Douglas May Edina Dave Schleicher 2/10/2016 7:15 Dave Schleicher Medium - 3-7 days 2/10/2016 7:15

134673 Network Services Front Desk Main Number is not going to Voicemail After Hours 2/10/2016 7:54 Resolved Beth Yurchisin Golden Valley Chad Remick 2/16/2016 10:56 Chad Remick Medium - 3-7 days 2/16/2016 10:56

134674 RecTrac VIC won't start at LA Heritage Center (button is red) 2/10/2016 8:18 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/10/2016 10:21 Sue Christiansen Medium - 3-7 days 2/10/2016 10:21

134675 JDE HR/Payroll Interims for review 2/10/2016 8:29 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/10/2016 9:08 Nikki Heinbuch Medium - 3-7 days 2/10/2016 9:07

134676 Network Services High Prioriity-Citrix Password Reset 2/10/2016 8:48 Resolved Lynn Vasquez Eagan Peter Carlson 2/11/2016 8:04 Peter Carlson Medium - 3-7 days 2/11/2016 8:04

134677 Service Desk JDE Restore 2/10/2016 8:48 Resolved Jill Davis LOGIS Peter Carlson 2/10/2016 9:26 Jill Davis Medium - 3-7 days 2/10/2016 10:34

134678 Utility Billing Credit Cards do no balance 2/10/2016 8:49 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/16/2016 11:09 Pat Lindquist Medium - 3-7 days 2/16/2016 11:09

134679 Network Services RE: High Prioriity-Citrix Password Reset AMENDED 2/10/2016 8:49 Resolved Lynn Vasquez Eagan Peter Carlson 2/10/2016 15:20 Peter Carlson Medium - 3-7 days 2/10/2016 15:20

134680 RecTracMaple Grove: VIC service is not working and POS screens are

blank (VSI Ticket #1227436)2/10/2016 8:52 Resolved Lisa Jost Maple Grove Sue Christiansen 2/10/2016 15:06 Sue Christiansen Medium - 3-7 days 2/10/2016 15:06

134681 Infrastructure Group Infrastructure Changes for server RCE_TS_MS 2/10/2016 8:59 Resolved Jeff Sibell LOGIS John Wondra 2/23/2016 13:45 Jeff Sibell Medium - 3-7 days 2/25/2016 8:40

of 186


134682 Network Services Sue Setter logis account 2/10/2016 8:59 Resolved Matt Henning Maple Grove Peter Carlson 2/10/2016 9:05 Peter Carlson Medium - 3-7 days 2/10/2016 9:06

134683 Network Services Websense 2/10/2016 9:01 Resolved Tom Tumms Maple Grove Peter Carlson 2/16/2016 14:06 Tom Tumms Medium - 3-7 days 2/16/2016 14:23

134684 Infrastructure Group Change Ice arena WAP port 2/10/2016 9:01 Resolved Marc Gade West St. Paul Virginia Vaske 2/18/2016 10:19 Virginia Vaske Medium - 3-7 days 2/18/2016 10:19

134685 Utility Billing Advance Search Questions 2/10/2016 9:13 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/24/2016 8:56 Bridget Mehrman Medium - 8-14 days 2/24/2016 8:38

134686 JDE HR/Payroll Remove JDE access for termed employee's 2/10/2016 9:35 Resolved Gina Dwyer Eagan Dave Schleicher 2/10/2016 10:38 Dave Schleicher Medium - 3-7 days 2/10/2016 10:38

134687 JDE HR/Payroll Please re-enable JDE account 2/10/2016 9:35 Resolved Brian Kluck

Dakota

Communications

Center

Dave Schleicher 2/10/2016 9:39 Dave Schleicher Medium - 3-7 days 2/10/2016 9:39

134688 PIMS RE: Contractor List - Recent Duplicates 2/10/2016 9:38 Resolved Emily Becker New Hope Joe Soukup 5/26/2016 10:45 SystemProject - no specified

due date5/26/2016 10:44

134689 JDE Finance Tung - Column order update 2/10/2016 9:42 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 11:07 Lisa Reiten Medium - 3-7 days 2/10/2016 11:08

134690 JDE FinanceFW: You have work items in your DocuSphere Workflow GL

Coding inbox.2/10/2016 9:49 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 9:52 Jill Davis Medium - 3-7 days 2/10/2016 9:52

134691 Tracker Admin Please change Jen Tramp to Jen Hoffman in PhaseWare 2/10/2016 9:54 Resolved Dave Schleicher LOGIS Sue Christiansen 2/10/2016 10:10 Dave Schleicher Medium - 3-7 days 2/10/2016 10:08

134692 PIMS License Type Table Print Results report 2/10/2016 9:55 In Progress Jane Watje LOGIS Judd Harper 3/1/2016 9:28 Ray Jozwiak Medium - 3-7 days

134693Public Safety

DevelopmentTTRMS APS Import Error - 272716400118 2/10/2016 10:03 Resolved Matt O'Brien LOGIS 2/11/2016 14:55 Matt O'Brien Medium - 3-7 days 2/11/2016 14:55

134694 LOGIS Administration updating Logis display 2/10/2016 10:13 New Victoria Blackford LOGIS Mike Garris 2/10/2016 10:27 Victoria Blackford Medium - 3-7 days

134695 RecTrac Changing web display 2/10/2016 10:20 Resolved Dan Mueller Crystal Paul Norton 2/10/2016 15:13 Paul Norton Medium - 3-7 days 2/10/2016 15:14

134696 Special Assessments Reset PW for Diana Kling 2/10/2016 10:33 Resolved Kelly Peterson Rochester Judd Harper 2/10/2016 10:40 Judd Harper Medium - 3-7 days 2/10/2016 10:40

134697 RecTrac Eagan: Membership discounts 2/10/2016 10:43 Resolved Kristin Trembley Eagan Paul Norton 2/11/2016 8:46 Jared Flewellen Medium - 3-7 days 2/10/2016 12:31

134698 JDE HR/Payroll Rights to adjust accrual balances 2/10/2016 10:48 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/11/2016 8:06 Renee Korts Critical - 1 day 2/16/2016 8:18

134699 Utility Billing ACH batch 2/10/2016 10:59 Resolved Joanna Ip St. Louis Park Pam Kummer 2/10/2016 12:25 Pam Kummer Critical - 1 day 2/10/2016 12:25

134700 JDE HR/Payroll New ESS Users 2/10/2016 11:02 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/10/2016 13:11 Dave Schleicher Medium - 3-7 days 2/10/2016 13:11

134701 Infrastructure Group Bunker Hills port assignments 2/10/2016 11:06 Resolved Dave Sack Coon Rapids John Wondra 2/12/2016 10:44 John Wondra Medium - 3-7 days 2/12/2016 10:44

134702 Network Services ACH File not transferring to SLP Server 2/10/2016 11:13 Resolved Pam Kummer LOGIS Jeff Sibell 2/10/2016 11:46 Jeff Sibell Medium - 3-7 days 2/10/2016 11:46

134703 Utility Billing Help with a rate code 2/10/2016 11:24 Resolved Fiona Golden Minnetonka Connie Dalsen 2/25/2016 14:42 Fiona Golden Medium - 8-14 days 2/25/2016 14:06

134705 JDE FinanceCheck Printing to Multiple Payee's in Error - Want to Print One

Check2/10/2016 11:36 Resolved Dawn McGuire

Minnesota Transit


134706 JDE Finance Receivables reconciliation 2/10/2016 11:55 Resolved Carol Gass New Hope Jill Davis 2/16/2016 14:39 Carol Gass Medium - 3-7 days 2/29/2016 8:09

134707 JDE HR/Payroll Help with FileZilla 2/10/2016 12:14 Resolved Gina Dwyer Eagan Dave Schleicher 2/10/2016 12:56 Gina Dwyer Medium - 3-7 days 2/10/2016 12:40

134708 JDE HR/Payroll JDE ESS PW Reset 2/10/2016 12:16 Resolved Adam Knauer Golden Valley Dave Schleicher 2/10/2016 12:18 Dave Schleicher Medium - 3-7 days 2/10/2016 12:18

134709 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/10/2016 12:36 Resolved Amanda Mallet Minnetonka Dave Schleicher 2/10/2016 13:48 Amanda Mallet Medium - 3-7 days 2/10/2016 12:42

134710 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/10/2016 12:47 Resolved Clara Hilger South St. Paul Dave Schleicher 2/10/2016 15:07 Dave Schleicher Medium - 3-7 days 2/10/2016 15:07

134711 Systems Group RE: s2s494.com domain 2/10/2016 12:52 Resolved Tyre FantMinnesota Transit


134712 Special Assessments RH - Regarding Billing Notice 2/10/2016 12:54 Resolved Kelly Peterson Rochester Norb Vossen 3/1/2016 11:30 Norb Vossen Medium - 3-7 days 3/1/2016 11:30

134716 JDE HR/Payroll ACA printing 2/10/2016 13:12 In Progress Cindi Joosten Lakeville Nancy Hilary 2/11/2016 9:29 Nancy Hilary Medium - 3-7 days


134719 Special Assessments RH - payments 'closing' and mass payoff 2/10/2016 13:24 Ready for Release Eileen Schneider Rochester Norb Vossen 3/25/2016 9:29 SystemProject - no specified

due date

134721 Service Desk distribution list update 2/10/2016 13:29 Resolved Matt O'Brien LOGIS Peter Carlson 2/11/2016 8:15 Peter Carlson Medium - 3-7 days 2/11/2016 8:15

134722 Service Desk Restore data damaged by CryptoWall virus 2/10/2016 13:42 Resolved Rob Boerboom Farmington Joe Rader 2/16/2016 10:27 Joe Rader Medium - 3-7 days 2/16/2016 10:28

134723 Utility Billing WAV- Report 2/10/2016 13:50 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/10/2016 16:14 Katrina Mattson Medium - 3-7 days 2/10/2016 16:12

134724 Utility Billing Adding New Bill Codes 2/10/2016 13:52 Resolved Vicki Cullen Brooklyn Center Pam Kummer 3/23/2016 14:02 Pam Kummer Medium - 8-14 days 3/23/2016 14:02

134725 PIMS Contractor having trouble pulling an ePermit 2/10/2016 13:52 Resolved JoAnne Burr St. Louis Park Maria Rucke 2/14/2016 10:57 Maria Rucke Medium - 3-7 days 2/14/2016 10:57

134727 Network ServicesRemovals from LO UB Paypal Password Change Email

Distribution List2/10/2016 14:04 Resolved Connie Dalsen LOGIS Peter Carlson 2/11/2016 9:36 Peter Carlson Medium - 3-7 days 2/11/2016 9:36

134728 RecTrac Eagan: Expiring Credit Card Report 2/10/2016 14:25 Resolved Ruth Ebert Eagan Paul Norton 2/10/2016 14:29 Paul Norton Medium - 3-7 days 2/10/2016 14:28

134729 Utility Billing Not Responding 2/10/2016 14:26 Resolved Jenny Schoen Eden Prairie Connie Dalsen 2/25/2016 9:09 Connie Dalsen Medium - 3-7 days 2/25/2016 9:09

134730 Systems Group FW: Submitter's IP address 2/10/2016 14:30 Resolved Danny Barth Lakeville Jeff Sibell 2/25/2016 8:39 Jeff Sibell Medium - 3-7 days 2/25/2016 8:39

134732 JDE HR/Payroll ESS Terminations 2/10/2016 14:41 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/10/2016 15:21 Dave Schleicher Medium - 3-7 days 2/10/2016 15:21

of 186


134733 Infrastructure Group Dial in line for Dataworks call manager not functioning 2/10/2016 14:46 Resolved Jason Shostedt Richfield Jude Giron 2/16/2016 16:03 Jason Shostedt High - 2 days 2/16/2016 16:03

134734 RecTrac FW: Same Day Cr Card Refunds 2/10/2016 14:57 Resolved Dan Mueller Crystal Paul Norton 2/11/2016 10:16 Paul Norton Medium - 3-7 days 2/11/2016 10:16

134735 Service Desk Nagios 2/10/2016 14:58 Resolved James Goldenstein Eden Prairie Peter Carlson 2/11/2016 9:22 Peter Carlson Medium - 3-7 days 2/11/2016 9:22

134736 Systems Group CAD Training SQL CLR failures 2/10/2016 15:00 Resolved Matt O'Brien LOGIS John Paulsen 2/26/2016 7:53 John Paulsen High - 2 days 2/26/2016 7:53

134737 JDE HR/Payroll ESS password 2/10/2016 15:03 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/10/2016 15:33 Dave Schleicher Medium - 3-7 days 2/10/2016 15:33

134738 Infrastructure Group WLC Software Upgrade 2/10/2016 15:04 Resolved Josh Wilske Eagan John Wondra 2/19/2016 10:16 John Wondra Medium - 8-14 days 2/19/2016 10:16

134739 JDE HR/Payroll form 1094 2/10/2016 15:17 Resolved Wendy Brierley NWCT Nancy Hilary 2/10/2016 15:49 Wendy Brierley Medium - 3-7 days 2/10/2016 15:53

134740 Utility Billing Please hard delete these users from Infinity.link 2/10/2016 15:18 Resolved Beth Marshall Richfield Pat Lindquist 2/16/2016 11:06 Pat Lindquist Medium - 3-7 days 2/16/2016 11:06

134741 RecTrac Golden Valley: Activity questions "Disappearing" 2/10/2016 15:21 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/26/2016 9:33 Ross Tenaglia Medium - 3-7 days 4/26/2016 9:32

134742 Infrastructure Group ASA Updates 2/10/2016 15:21 Resolved Josh Wilske Eagan Virginia Vaske 2/26/2016 15:59 Virginia Vaske Medium - 8-14 days 2/26/2016 15:59

134743 JDE HR/Payroll enrollment outside benefit group report 2/10/2016 15:22 Resolved Wendy Brierley NWCT Nancy Hilary 2/11/2016 15:55 Nancy Hilary Medium - 3-7 days 2/18/2016 12:19

134744 Network Services Refresh EA TEST Database 2/10/2016 15:22 Resolved Pam Kummer LOGIS Jeff Sibell 2/11/2016 9:32 Jeff Sibell Medium - 3-7 days 2/11/2016 9:32

134745 Infrastructure Group New outside IP address 2/10/2016 15:53 Resolved Raoul Boudreau Burnsville Vu Pham 2/18/2016 8:22 Vu Pham Medium - 3-7 days 2/18/2016 8:22

134746 Service Desk Infortel Report 2/10/2016 16:13 Resolved Judy Fradenburgh Bloomington Peter Carlson 3/4/2016 13:18 Judy Fradenburgh Medium - 3-7 days 3/7/2016 7:55

134748 Systems Group memory usage high 2/10/2016 16:27 Resolved Matt O'Brien LOGIS John Paulsen 2/17/2016 13:21 John Paulsen High - 2 days 2/17/2016 13:21

134749 Service Desk Order 2 keyboard/mouse combos 2/10/2016 16:43 Resolved Kevin Pikkaraine LOGIS Carl Pearson 3/2/2016 9:29 Carl Pearson Medium - 3-7 days 3/2/2016 9:29

134750 Infrastructure Group Paging port down at Public Works 2/10/2016 18:33 Resolved Jeff Dulac Minnetonka Jason Stickler 2/23/2016 9:49 Jason Stickler Medium - 3-7 days 2/23/2016 9:49

134751 Special Assessments LA-Fund Balance report change - eliminate $0.00 2/11/2016 7:03 Resolved Dianne Quinnell Lakeville Norb Vossen 2/12/2016 11:24 Norb Vossen Medium - 3-7 days 2/12/2016 11:24

134752 Systems Group PROBLEM Service Alert -Disks is CRITICAL 2/11/2016 7:05 Resolved Peter Carlson LOGIS Jeff Sibell 2/12/2016 16:10 Jeff Sibell High - 2 days 2/12/2016 16:10

134753 Network Services AD Account Maintenance 2/11/2016 7:11 Resolved Justin March Richfield Peter Carlson 2/11/2016 9:50 Sue Christiansen Medium - 8-14 days 2/11/2016 9:45

134754 JDE HR/Payroll overpayment 2/11/2016 7:49 Resolved Jennifer HoffmanHutchinson Utility


134756 Special Assessments BC - Setup website for Brooklyn Center eProperty 2/11/2016 8:02 Internal Testing Jesse Anderson Brooklyn Center Norb Vossen 4/6/2016 10:29 Holly AmundsonProject - no specified

due date

134758 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/11/2016 8:11 Resolved Robin Shoen Minnetonka Dave Schleicher 2/11/2016 8:12 Dave Schleicher Medium - 3-7 days 2/11/2016 8:12

134759 Utility Billing Winter Consumption 2/11/2016 8:19 Resolved Brittany Wright Farmington Connie Dalsen 2/19/2016 11:10 Connie Dalsen Medium - 3-7 days 2/19/2016 11:10

134760 JDE Finance F/A - Asset #1335 2/11/2016 8:39 Resolved Lisa Reiten Apple Valley Dave Schleicher 2/12/2016 15:58 Lisa Reiten Medium - 3-7 days 2/12/2016 19:21

134761 RecTrac Partial Refund 2/11/2016 8:44 Resolved Dan Mueller Crystal Paul Norton 2/11/2016 10:55 Paul Norton Medium - 3-7 days 2/11/2016 10:06

134762 PIMS Stonefield - can't report on fees. 2/11/2016 8:46 Resolved Cindy Hintze Coon Rapids Jane Watje 2/11/2016 8:49 Jane Watje Medium - 3-7 days 2/11/2016 8:49

134763 PIMS MNDOR Report 2/11/2016 8:49 Resolved Jane Timm Edina Jane Watje 2/11/2016 8:51 Jane Watje Medium - 3-7 days 2/11/2016 8:51

134764 JDE Finance Asset Transfer and Depreciation Posting 2/11/2016 8:50 Resolved Wanita Williams Golden Valley Dave Schleicher 2/11/2016 10:16 Wanita Williams Medium - 3-7 days 2/11/2016 10:14

134765 Utility Billing FW: 122615-011516 SAINT LOUIS PARK PRODUCTION FILE 2/11/2016 9:00Pending Client

ResponseDeb Montilino St. Louis Park Pam Kummer 3/28/2016 8:28 Pam Kummer Medium - 3-7 days

134766 JDE HR/Payroll Security Report - ESS Terminations 2/11/2016 9:10 Resolved Renee Korts Maple Grove Dave Schleicher 2/11/2016 11:00 Dave Schleicher Medium - 3-7 days 2/11/2016 11:00

134767 Systems Group PROBLEM Service Alert -disks is WARNING 2/11/2016 9:20 Resolved Nagios XI LOGIS Jeff Sibell 2/11/2016 9:46 Jeff Sibell Medium - 3-7 days 2/11/2016 9:46

134768 RecTrac Maple Grove: Scanner is not working (VSI Ticket #1229909) 2/11/2016 9:25 Resolved Lisa Jost Maple Grove Sue Christiansen 2/17/2016 15:32 Sue Christiansen Medium - 3-7 days 2/17/2016 15:32

134769 JDE Finance Receivables reconciliation 2/11/2016 9:45 Resolved Carol Gass New Hope Jill Davis 2/12/2016 9:38 Jill Davis Medium - 3-7 days 2/12/2016 9:39

134770 PIMS Delete Payment 2/11/2016 9:48 Resolved Jane Timm Edina Jane Watje 2/11/2016 9:50 Jane Watje Medium - 3-7 days 2/11/2016 9:50

134771 Systems Group Install problem 2/11/2016 9:51 Resolved Dean Busch Robbinsdale Jeff Sibell 3/21/2016 11:25 Jeff Sibell Medium - 3-7 days 3/21/2016 11:25

134772 Public Safety General FW: New Reserves and remove Smith 2/11/2016 10:02 Resolved Kim Henning Mendota Heights Rich Sonenblum 2/11/2016 14:14 Rich Sonenblum Medium - 3-7 days 2/11/2016 14:14

134773 RecTrac WebTrac Email Responses Content for customers 2/11/2016 10:11Pending Client

ResponseJared Flewellen Eagan Paul Norton 4/12/2016 11:33 Sue Christiansen Medium - 3-7 days

134774 Utility Billing Solid Waste Prorating Container Change 2/11/2016 10:29 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/25/2016 9:10 Pat Lindquist Medium - 3-7 days 2/25/2016 9:10

134775 Service Desk IPT Changes 2/11/2016 10:29 Resolved Patty Hartwig Brooklyn Center Chad Remick 2/25/2016 11:01 Chad Remick Medium - 3-7 days 2/25/2016 11:26

134776 Network Services Failed EMC SAN Drive at the Sheriff's Office 2/11/2016 10:29 Resolved George Jensen Anoka County JLEC Chad Remick 2/16/2016 8:56 Chad Remick High - 2 days 2/16/2016 8:56

134777 Network Services New Phones 2/11/2016 11:06 Resolved Kim Mabel Richfield Lori Hackett 5/4/2016 14:12 Lori Hackett Medium - 3-7 days 3/14/2016 14:41

134778 Infrastructure Group Possible WAP problem at Coon Rapids 2/11/2016 11:12 Resolved Dave Sack Coon Rapids John Wondra 2/18/2016 9:51 John Wondra Medium - 3-7 days 2/18/2016 9:51

134779 RecTracMaple Grove: Multiple Membership allowed; Not able to renew

Membership2/11/2016 11:14 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:44 Sue Christiansen Medium - 3-7 days 4/11/2016 9:49

of 186


134780 Systems Group DNS change for CreekSide Soils 2/11/2016 11:23 Resolved Jackie Penke Hutchinson Brian Peterson 2/18/2016 14:01 Brian Peterson Medium - 3-7 days 2/18/2016 13:43

134781 JDE Finance Receipt 30369 2/11/2016 11:28 Resolved Tammy Wilson Eden Prairie Jill Davis 2/19/2016 15:32 Jill Davis Medium - 3-7 days 2/19/2016 15:32

134782 Infrastructure Group IP Address 2/11/2016 11:50 Resolved James Goldenstein Eden Prairie Vu Pham 2/24/2016 14:37 Vu Pham Medium - 3-7 days 2/24/2016 14:37

134783 JDE Finance FW: Tungsten Proxy for Gene Molitor 2/11/2016 11:54 Resolved Sheri Robertson Maple Grove Jill Davis 2/22/2016 7:47 Jill Davis Medium - 3-7 days 2/22/2016 7:47

134784 JDE HR/Payroll Setup New Employee's on ESS 2/11/2016 12:10 Resolved Lisa Linnane Farmington Dave Schleicher 2/16/2016 10:40 Dave Schleicher Medium - 3-7 days 2/16/2016 10:40

134785 RecTrac

Brooklyn Center: Question about credit card processing

companies for RecTrac (VSI Ticket #1237636) - need to test

when BC web site is up

2/11/2016 12:24 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:27 Sue Christiansen High - 2 days 4/20/2016 13:27

134786 Special Assessments Annual Rollover Question 2/11/2016 12:32 Resolved Tracy Geise Farmington Norb Vossen 2/12/2016 11:23 Tracy Geise Medium - 3-7 days 2/12/2016 11:23

134787 JDE Finance Add role 2/11/2016 12:36 Resolved Clara Hilger South St. Paul Dave Schleicher 2/11/2016 13:30 Clara Hilger Medium - 3-7 days 2/11/2016 12:45

134788 Network Services Check email server 2/11/2016 12:58 Resolved Craig Beers Minnetonka Brian Peterson 2/11/2016 15:26 Brian Peterson Medium - 3-7 days 2/11/2016 15:00

134789 JDE HR/Payroll Always E status on PR batch 2/11/2016 13:00 Resolved Angie McIntire Ramsey Nikki Heinbuch 2/11/2016 16:23 Nikki Heinbuch Medium - 3-7 days 2/16/2016 8:18

134790 Special Assessments Rochester - Parcel Divisions Reconciling 2/11/2016 13:02 Resolved Morrissey, Kevin Rochester Lonnie Rolf 3/1/2016 9:52 Lonnie Rolf Medium - 3-7 days 3/1/2016 9:52

134791 Service Desk WebEx Account 2/11/2016 13:10 Resolved Judy Fradenburgh Bloomington Peter Carlson 2/11/2016 13:31 Peter Carlson Medium - 3-7 days 2/11/2016 13:30

134792 JDE HR/Payroll DBA 2510 Plan ID SUPPLE 2/11/2016 13:14 New Steve Hauer Maple Grove Nancy Hilary 2/11/2016 13:22 Nancy Hilary Medium - 3-7 days

134793Public Safety

Development

APS Citations fail TTRMS import - Incomplete Parent/Guardian

info2/11/2016 13:33 Resolved Matt O'Brien 2/11/2016 14:56 Matt O'Brien Medium - 3-7 days 2/11/2016 14:56

134794 JDE HR/Payroll CSO to Officer EE 146724 THTY 2/11/2016 13:37 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/17/2016 13:39 Jill Berger Medium - 3-7 days 3/17/2016 7:47

134795 Network Services City of Lakeville website 2/11/2016 13:48 Resolved Danny Barth Lakeville Dimitrios Hilton 2/23/2016 13:25 Dimitrios Hilton Medium - 3-7 days 2/23/2016 13:25

134796 Infrastructure Group Port changes on SL-CSR-NEW 2/11/2016 14:05 Resolved Nikki Farrow St. Louis Park Jude Giron 2/11/2016 15:29 Nikki Farrow Medium - 3-7 days 2/12/2016 9:58

134797 Infrastructure Group Open Ports on Pilot Liquor Store Switch to vlan 185 2/11/2016 14:11 Resolved Jim Constantineau Farmington Jude Giron 2/18/2016 11:53 Jude Giron Medium - 3-7 days 2/18/2016 11:41

134798 JDE HR/Payroll New Hire Access - ESS 2/11/2016 14:31 Resolved Jenny Hildebrandt

Dakota

Communications

Center


134799 JDE HR/Payroll Accidental Holiday Accruals 2/11/2016 14:33 Resolved Patti Kent Shakopee Nikki Heinbuch 2/11/2016 16:03 Nikki Heinbuch Medium - 3-7 days 2/12/2016 9:02

134800 JDE Finance Credits not offsetting in payment group for vendor 100637 2/11/2016 14:33 Resolved Ayca Andrews Eden Prairie Jill Davis 2/11/2016 15:15 Jill Davis Medium - 3-7 days 2/11/2016 15:15

134801 JDE Finance PID12589 - workflow routing question 2/11/2016 14:43 Resolved Brandi Aitkin Apple Valley Jill Davis 2/22/2016 9:21 Lisa Reiten Medium - 3-7 days 2/12/2016 7:28

134802 JDE FinancePlease make handling codes available in Accountant Rush

Review2/11/2016 14:58 Resolved Sheri Robertson Maple Grove Jill Davis 2/11/2016 15:19 Jill Davis Medium - 3-7 days 2/11/2016 15:19

134803 JDE Finance AP date error 2/11/2016 15:00 Resolved Angie McIntire Ramsey Jill Davis 2/12/2016 7:38 Jill Davis Medium - 3-7 days 2/11/2016 15:52

134804 Network Services Production restore 2/11/2016 15:02 Resolved Norb Vossen LOGIS Peter Carlson 2/11/2016 15:42 Peter Carlson Critical - 1 day 2/11/2016 15:42

134805 JDE Finance PID 13473 in public folder Approve2 2/11/2016 15:03 New Sheri Robertson Maple Grove Jill Davis 2/16/2016 10:58 Sheri Robertson Medium - 3-7 days

134806 JDE Finance Next PCARD statements 1/22/16 and 2/6/16 2/11/2016 15:06 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/17/2016 11:51 Dave Schleicher Medium - 3-7 days 2/17/2016 11:51

134807 Network Services Websense upgrade to latest version 2/11/2016 15:10 Resolved Danny Barth Lakeville Carl Pearson 2/18/2016 16:15 Carl Pearson Medium - 3-7 days 2/18/2016 16:15

134808 Property Data MG - Logis Map Does NOT work 2/11/2016 15:13 Resolved Julie Gustafson Maple Grove Norb Vossen 2/16/2016 14:57 Norb Vossen Medium - 3-7 days 2/16/2016 14:38

134809 Public Safety Mobiles Add warning/fixit expiration date to RMS file and ECR 2/11/2016 15:20 Resolved Jason Ehlers LOGIS John Nichols 4/6/2016 9:34 Jason Ehlers Medium - 8-14 days 4/6/2016 9:33

134811 Infrastructure Group Second phone showing in Jabber 2/11/2016 15:29 Resolved Judy Fradenburgh Bloomington Jude Giron 2/25/2016 11:44 Jude Giron Medium - 3-7 days 2/25/2016 11:44

134812 PIMS Inspection Compliance Report not working 2/11/2016 15:33 Resolved Emily Becker New Hope Tim Lovestrand 3/14/2016 14:08 Judd Harper Medium - 3-7 days 3/14/2016 14:08

134813 RecTrac Lakeville: Course is charging double 2/11/2016 15:48 Resolved Jane Ottum Lakeville Paul Norton 2/11/2016 15:53 Paul Norton Medium - 3-7 days 2/11/2016 15:53

134815 Network Services logis distribution list update 2/11/2016 15:57 Resolved Norb Vossen LOGIS Peter Carlson 2/12/2016 8:05 Peter Carlson Medium - 3-7 days 2/12/2016 8:05

134816 PIMS ePermits not showing up on Fee Totals report 2/11/2016 16:27 Resolved Shannon Dietrich Golden Valley Norb Vossen 2/11/2016 16:29 Norb Vossen Medium - 3-7 days 2/11/2016 16:29

134817 Property Data SA#140431 TO SEND TO DAKOTA COUNT 2/11/2016 16:29 Resolved Tracy Geise Farmington Norb Vossen 3/14/2016 12:22 Norb Vossen Medium - 3-7 days 3/14/2016 12:22

134818 Utility Billing .link Final's to delete 2/11/2016 17:12 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 2/12/2016 8:15 Rachel Neuberger Medium - 3-7 days 2/12/2016 7:23

134819 RecTracRECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL

SEND FAILED (VSI Ticket #1228380)2/12/2016 7:47 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/12/2016 14:19 Sue Christiansen


due date2/12/2016 14:19

134820 Infrastructure Group Port changes 2/12/2016 7:47 Resolved Nikki Farrow St. Louis Park Vu Pham 2/12/2016 10:41 Vu Pham Medium - 3-7 days 2/12/2016 10:41

134821 Service Desk FW: Assigned Work Order 6269 to Unassigned 2/12/2016 7:58 Resolved James Goldenstein Eden Prairie Lori Hackett 3/11/2016 12:45 Lori Hackett Medium - 3-7 days 3/11/2016 12:47

134822 RecTrac Minnetonka: VIC Issue 2/12/2016 8:12 Resolved Sam Black Minnetonka Paul Norton 3/14/2016 9:58 Sam Black Medium - 3-7 days 3/14/2016 9:58

134823 JDE Finance Proxy 2/12/2016 8:48 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 7:50 Jill Davis Medium - 3-7 days 2/22/2016 7:50

134824 Network Services reset Citrix passwords 2/12/2016 8:54 Resolved Joanne Paul Golden Valley Peter Carlson 2/12/2016 9:02 Peter Carlson Medium - 3-7 days 2/12/2016 9:29

134825 JDE Finance Tung - 8 items in NonPO Timeout 2/12/2016 8:56 Resolved Lisa Reiten Apple Valley Jill Davis 2/12/2016 9:16 Jill Davis Medium - 3-7 days 2/12/2016 9:16

134826 Infrastructure Group Unable to get to bi-query 2/12/2016 9:12 Resolved Mike O'Neill Burnsville Jason Stickler 2/29/2016 14:53 Jason Stickler Medium - 3-7 days 2/29/2016 14:53

134827 Service Desk New EP Community Service Officers 2/12/2016 9:13 Resolved Ryan Higgins Eden Prairie Peter Carlson 2/16/2016 9:42 Peter Carlson Medium - 3-7 days 2/16/2016 10:45

of 186


134828 PIMS Question about 145086 2/12/2016 9:18 Resolved Jackie Onischuk Edina Maria Rucke 2/12/2016 16:04 Maria Rucke Medium - 3-7 days 2/12/2016 16:04

134829 PIMS Business License ID merge 2/12/2016 9:39 Resolved Kari Mahan St. Louis Park Maria Rucke 2/22/2016 10:48 Maria Rucke Medium - 3-7 days 2/22/2016 10:48

134830 PIMS Incorrect Payment Entered 2/12/2016 9:42 Resolved Shirley Johnson South St. Paul Judd Harper 2/12/2016 10:41 Judd Harper Medium - 3-7 days 2/12/2016 10:41

134831 Network Services ESXI changes 2/12/2016 9:46 Resolved Craig Beers Minnetonka Brent Rebischke 2/12/2016 10:17 Brent Rebischke Medium - 3-7 days 2/12/2016 9:47

134832 Network Services AnyConnect Re-enable Account 2/12/2016 9:49 Resolved Sue Donovan Mendota Heights Peter Carlson 2/12/2016 10:00 Sue Donovan Medium - 3-7 days 2/12/2016 10:53

134833 Utility Billing Infinity.Link Site Down 2/12/2016 9:57 Resolved Elissa Golden Woodbury Lonnie Rolf 2/12/2016 10:17 Elissa Golden Critical - 1 day 2/12/2016 10:13

134834 RecTrac Question about High CPU Usage on RecTrac Servers 2/12/2016 10:01Pending Vendor


134835 Utility Billing Advanced Report 2/12/2016 10:22 Resolved Barbara Virum St. Louis Park Connie Dalsen 2/12/2016 15:37 Connie Dalsen Medium - 3-7 days 2/12/2016 15:37

134836 PIMS Projectdox - Shakopee 2/12/2016 10:23 In Progress Alex Sharpe Shakopee Maria Rucke 5/23/2016 15:49 Maria Rucke Medium - 3-7 days

134837 JDE Finance Tungsten user maintenance 2/12/2016 10:24 Resolved Dave Schleicher LOGIS Jill Davis 2/16/2016 9:32 Dave Schleicher Medium - 3-7 days 2/16/2016 8:45

134838 PIMS Owner information - ePermits/Project Dox 2/12/2016 10:25 Resolved Jim Hall Edina Maria Rucke 2/22/2016 10:48 Maria Rucke Medium - 3-7 days 2/22/2016 10:48

134839 RecTrac Activity questions not needed - how do we get rid of them? 2/12/2016 10:26 Resolved Sheila Van Sloun Golden Valley Paul Norton 2/12/2016 11:13 Paul Norton Medium - 3-7 days 2/12/2016 11:14

134840 Network Services please reset Citrix 2/12/2016 10:31 Resolved Joanne Paul Golden Valley Peter Carlson 2/12/2016 12:02 Peter Carlson Medium - 3-7 days 2/12/2016 12:01

134841 Infrastructure Group BH PCI network issues 2/12/2016 10:47 Resolved Dave Sack Coon Rapids Vu Pham 2/16/2016 15:34 Vu Pham Medium - 3-7 days 2/16/2016 15:34

134842 Infrastructure Group Cisco ASA Security vulnerability 2/12/2016 10:52Pending Vendor

ResponseVu Pham LOGIS Vu Pham 3/10/2016 14:32 Vu Pham Medium - 3-7 days

134843 Network Services APC Quote Request for NWCT 2/12/2016 11:10 Resolved James Anderson NWCT Lori Hackett 2/24/2016 14:56 Lori Hackett Medium - 3-7 days 2/24/2016 14:59

134844 Utility Billing Meter Turnovers 2/12/2016 11:13 Resolved JoAnn Eagen Farmington Pat Lindquist 2/24/2016 16:06 Pat Lindquist Medium - 3-7 days 2/24/2016 16:06

134845 JDE Finance PO Access Levels 2/12/2016 11:17 Resolved Nick BishopMinnesota Transit


134846 Utility Billing meter invoicing 2/12/2016 11:18 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/12/2016 10:27 Connie Dalsen Medium - 3-7 days 4/12/2016 10:27

134847 JDE Finance Open AP detail 2/12/2016 11:21 Resolved Angie McIntire Ramsey Jill Davis 2/12/2016 12:46 Jill Davis Medium - 3-7 days 2/18/2016 16:17

134848 Utility Billing Change In info date/time 2/12/2016 11:22 Resolved Denice Muccio-Grout Eagan Connie Dalsen 2/16/2016 15:21 Connie Dalsen Medium - 3-7 days 2/16/2016 15:21

134851 RecTrac new list of open tickets 2/12/2016 11:33 Resolved Kacie Robinson Lakeville Paul Norton 2/12/2016 13:29 Paul Norton Medium - 3-7 days 2/12/2016 13:29

134852 Network Services GV 2016 PCI Assessments 2/12/2016 12:01 In Progress Beth Yurchisin Golden Valley Dimitrios Hilton 5/18/2016 14:44 Dimitrios Hilton Medium - 3-7 days

134853 PIMS ED - ePermits is short about $10,000 for the month of January 2/12/2016 12:04 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 12:11 Judd Harper High - 2 days 2/17/2016 12:11

134854 JDE Finance RE: Tungsten 2/12/16 check run missing 1 image 2/12/2016 12:28 New Sheri Robertson Maple Grove 2/12/2016 12:28 Sheri Robertson Medium - 3-7 days

134855 JDE HR/Payroll ESS New Hire Set Up 2/12/2016 12:29 Resolved Patti Kent Shakopee Dave Schleicher 2/12/2016 13:43 Patti Kent Medium - 3-7 days 2/12/2016 13:42

134856 Public Safety Mobiles Dundas 2/12/2016 12:46 Resolved Jayson Solberg Rosemount Jason Ehlers 2/19/2016 9:59 Jason Ehlers Medium - 3-7 days 2/19/2016 9:59

134857 RecTrac Printing issues when using Google Chrome 2/12/2016 12:58 Resolved Sue LaCrosse Brooklyn Center Paul Norton 2/12/2016 14:23 Paul Norton Medium - 3-7 days 2/12/2016 14:23

134858Public Safety

DevelopmentCitations missing Offenses in RMS Classic 2/12/2016 13:06 Resolved Kristen Franklin Maple Grove Matt O'Brien 2/15/2016 16:28 Matt O'Brien Medium - 3-7 days 2/15/2016 16:28

134859 Property Data MG - Question about PDS Field Card Exports 2/12/2016 13:09 In Progress Markus Yager Maple Grove Norb Vossen 2/12/2016 14:49 Microsoft Exchange Medium - 3-7 days

134860Public Safety

DevelopmentRosemount PD - BI WEB - Primary/Assisting Officer Reports 2/12/2016 13:25 Resolved Mitchell Scott Rosemount John Rogers 2/12/2016 13:27 John Rogers Medium - 3-7 days 2/12/2016 13:27

134861Public Safety

DevelopmentFaribault PD - Downtown calls for service 2/12/2016 13:28 Resolved Janice Bestul Faribault John Rogers 2/12/2016 13:30 John Rogers Medium - 3-7 days 2/12/2016 13:30

134862 JDE HR/Payroll ESS Question 2/12/2016 13:31Pending Client

ResponseRichard Johnson New Hope Nancy Hilary 2/17/2016 8:32 Nancy Hilary Medium - 3-7 days

134864 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/12/2016 14:04 Resolved Dan Mueller Crystal Paul Norton 2/12/2016 16:23 Paul Norton Medium - 3-7 days 2/12/2016 16:23

134865 JDE HR/Payroll Leave Request timecards Approved then Declined 2/12/2016 14:37 New Dave Schleicher LOGIS 2/12/2016 14:41 Dave Schleicher Medium - 3-7 days

134866 PIMS Question about incomplete ePermit fee - Check received 2/12/2016 14:46 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/14/2016 10:59 Maria Rucke Medium - 3-7 days 2/14/2016 10:59

134867 PIMS MG - Change permit type for permit MG281182 2/12/2016 14:54 Resolved Becky Mandaville Maple Grove Norb Vossen 2/18/2016 6:55 Maria Rucke Medium - 3-7 days 2/12/2016 14:58

134868 Service Desk Nagios Error 2/12/2016 15:00 Resolved David Klitzke Orono Carl Pearson 2/12/2016 16:56 Carl Pearson Medium - 3-7 days 2/12/2016 16:56

134869 Infrastructure GroupGV Brookview Golf 2016 Season Opening Request for Main

Phone Line and Call Queues2/12/2016 15:02 Resolved Beth Yurchisin Golden Valley Jude Giron 3/11/2016 12:40 Jude Giron Medium - 3-7 days 3/11/2016 12:40

134870 Utility Billing password reset 2/12/2016 15:02 Resolved Sandy Haima South St. Paul Connie Dalsen 2/12/2016 15:13 Connie Dalsen Medium - 3-7 days 2/12/2016 15:13

134871 RecTrac Brooklyn Center: Unable to create or alter users in BC RecTrac 2/12/2016 15:10Pending Vendor

ResponsePaul Norton LOGIS Paul Norton 2/12/2016 15:23 Josh Jacobs Medium - 3-7 days

134872 Infrastructure Group Troubleshoot four problematic City Hall APs 2/12/2016 15:18 Resolved Nikki Farrow St. Louis Park John Wondra 2/25/2016 14:55 John Wondra Medium - 3-7 days 2/25/2016 14:55

134873 PIMS ePermiits/Permit Worksheets 1 2/12/2016 15:29 Resolved Kim Woog South St. Paul Maria Rucke 2/22/2016 15:26 Maria Rucke Medium - 3-7 days 2/22/2016 15:26

134874 JDE HR/Payroll Enrolling Liquor Clerks 2/12/2016 15:31 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 2/16/2016 8:29 Sherry O'Donnell Critical - 1 day 2/16/2016 8:29

134875 PIMS EA - Owner's information in PIMS 2/12/2016 15:32 Resolved Alexandra O'Leary Eagan Norb Vossen 2/16/2016 8:24 Norb Vossen Medium - 3-7 days 2/16/2016 8:24

of 186


134876 JDE Finance Fixed Asset Question 2/12/2016 15:40 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/16/2016 8:32 Rhonda O'Loughlin Medium - 3-7 days 2/18/2016 16:17

134877 PIMSePermit Question - Plumbing permit should have been a

Mechanical2/12/2016 15:44 Resolved Becky Mandaville Maple Grove Maria Rucke 2/12/2016 15:53 Maria Rucke Medium - 3-7 days 2/12/2016 15:53

134878 JDE Finance Inception to Date 2/12/2016 16:22 Resolved Sue Virnig Golden Valley Dave Schleicher 2/16/2016 8:35 Dave Schleicher Medium - 3-7 days 2/16/2016 8:35

134879 Public Safety General RE: Unable to connect to integration services 2/13/2016 13:56 Resolved CJIIN Support Dakota County 2/15/2016 14:09 Matt O'Brien Medium - 3-7 days 2/15/2016 14:09

134880 Public Safety General Unable to connect to integration services 2/13/2016 14:06 Resolved Tim Anderberg Dakota County 2/15/2016 14:09 Matt O'Brien Critical - 1 day 2/15/2016 14:09

134881 PIMS Fwd: Change account in ePermits 2/14/2016 8:27 Resolved Maria Rucke LOGIS Maria Rucke 2/19/2016 7:22 Maria Rucke Medium - 3-7 days 2/19/2016 7:22

134882 Service Desk RCECC Quarterly Review of Active Directory Replication 2/15/2016 6:04 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


134885 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/15/2016 6:29 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/16/2016 16:44 Kelly O'Dea Medium - 3-7 days 2/16/2016 16:43

134886 Systems Group Create Temp HU TEST and PROD Database 2/15/2016 9:47 Resolved Pam Kummer LOGIS Jeff Sibell 3/7/2016 9:24 Jeff Sibell Medium - 3-7 days 3/7/2016 9:24

134887 Network Services File cleanup on Rectrac database servers. 2/15/2016 17:07 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 14:55 Chad Remick Medium - 3-7 days 2/23/2016 15:48

134888 Network Services Antivirus changes on the Rectrac database servers. 2/15/2016 17:14 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 10:00 Chad Remick Medium - 3-7 days 2/23/2016 15:49

134889 RecTrac Change the logging settings on the database servers 2/15/2016 17:31 New Kevin Pikkaraine LOGIS Paul Norton Medium - 3-7 days

134890 Infrastructure Group Access lists need to be developed for the TriTech segment 2/15/2016 18:50 Resolved Kevin Pikkaraine LOGIS John Wondra 4/18/2016 11:37 John Wondra Medium - 3-7 days 4/18/2016 11:37

134891 Service DeskConfigure backup with the Commvault agent and backup to

LOGIS2/15/2016 19:04 Resolved George Jensen Anoka County JLEC Scott Crocker 3/10/2016 8:07 Scott Crocker Medium - 3-7 days 3/10/2016 8:10

134892 Tracker Admin Quarterly Password Change for Tracker 2/16/2016 7:28 Resolved Logis Internal LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134893 Tracker Admin PhaseWare test for GIS 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134894 Tracker Admin PhaseWare test for Class 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134895 Tracker Admin Password change test for Assessments 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134896 Tracker Admin PhaseWare test for JDE Finance 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134897 Tracker Admin PhaseWare test for JDE HR/PR 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134898 Tracker Admin PhaseWare test for Network Services 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134899 Tracker Admin PhaseWare test for PIMS 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134900 Tracker Admin PhaseWare test for Public Safety 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134901 Tracker Admin PhaseWare test for Phaseware 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134902 Tracker Admin PhaseWare test for PDS 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134903 Tracker Admin PhaseWare test for RecTrac 2/16/2016 7:57 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134904 Tracker Admin PhaseWare test for SFQ 2/16/2016 7:58 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134905 Tracker Admin PhaseWare test for PUPS 2/16/2016 7:58 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134906 Tracker Admin PhaseWare test for UB 2/16/2016 7:59 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01

134907 PIMSProofing/Validation reports for Edina single and combo licenses

and renewals2/16/2016 8:28 Resolved Logis Internal LOGIS Sue Christiansen 3/15/2016 7:43 Sue Christiansen Medium - 3-7 days 3/15/2016 7:43

134908 Network Services Licensing error on BOC 2/16/2016 8:34 Resolved Paul Schweisthal Maple Grove Lori Hackett 2/16/2016 10:56 Lori Hackett Medium - 3-7 days 2/16/2016 10:56

134909 Network Services RE: New Quote Needed - Juniper 2/16/2016 8:34 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/29/2016 11:28 Janelle Day Medium - 3-7 days 3/29/2016 11:28

134910 Infrastructure GroupCreate a user VPN on the LOGIS ASA for Avolve to support the

new ProjectDox servers2/16/2016 8:43 Resolved Clint Pires St. Louis Park Virginia Vaske 2/23/2016 8:17 Virginia Vaske Medium - 3-7 days 2/23/2016 8:17

134911 Utility Billing DELETE .LINK ACCOUNT 2/16/2016 8:45 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/16/2016 10:10 Connie Dalsen Medium - 3-7 days 2/16/2016 10:10

134912 Public Safety General New Faribault police dept records clerk, badge 3063 2/16/2016 8:45 Resolved Karen WhittakerRice/Steele


134913 Infrastructure Group Port 0/16 is reporting mac address on two different ports 2/16/2016 8:51 Resolved Tyre FantMinnesota Transit

AuthorityJude Giron 2/22/2016 8:52 Jude Giron Medium - 3-7 days 2/22/2016 8:52

134914 Network Services Bi-web 2/16/2016 8:51 Resolved Diane Bastyr Lakeville Peter Carlson 2/16/2016 9:27 Peter Carlson Critical - 1 day 2/16/2016 9:27

134915 JDE HR/Payroll Deceased EE 102055 2/16/2016 9:08 In Progress Kim Hansen Austin Nancy Hilary 3/31/2016 16:06 Kim Hansen Medium - 3-7 days

134917 Service Desk Websense Move 2/16/2016 9:22 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 14:09 Peter Carlson Medium - 3-7 days 2/16/2016 14:08

134918 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 9:23 Resolved Tim Wainio Minnetonka Dave Schleicher 2/16/2016 9:27 Dave Schleicher Medium - 3-7 days 2/16/2016 9:27

134919 Tracker AdminSet up Jill Bondhus, Karen Whittaker, and Jean Westberg to view

each other's tickets in the LOGIS Self Service Center2/16/2016 9:26 Resolved Jill Bondhus

Rice/Steele

Consolidated PSAPSue Christiansen 2/17/2016 8:47 Jean Westberg Medium - 3-7 days 2/17/2016 8:37

134920 Utility Billing Final Notice 2/16/2016 9:29 Resolved Sandra Beecher Woodbury Connie Dalsen 4/20/2016 10:17 Connie Dalsen Medium - 3-7 days 4/20/2016 10:17

of 186


134921 Infrastructure Group In Control Scada Dialer Report (infortel) 2/16/2016 9:34 Resolved Patty Hartwig Brooklyn Center Jude Giron 4/22/2016 14:05 Patty Hartwig Medium - 3-7 days 4/22/2016 14:05

134922 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 9:41 Resolved Troy Pass Minnetonka Dave Schleicher 2/16/2016 17:51 Troy Pass Medium - 3-7 days 2/16/2016 9:42

134923 Utility Billing error processing reads from Neptune into CIS 2/16/2016 9:45 In Progress Deb Montilino St. Louis Park Pam Kummer 2/16/2016 10:05 Pam Kummer Medium - 3-7 days

134924 JDE HR/Payroll help with a 2015 W2 that has wrong SS# EE 146940 2/16/2016 9:46 Resolved Gina Dwyer Eagan Nancy Hilary 2/17/2016 10:47 Gina Dwyer Medium - 3-7 days 2/17/2016 10:42

134925 Network Services Record new Fire Dep voice mail tree 2/16/2016 9:49 Resolved Dean Busch Robbinsdale Peter Carlson 3/16/2016 13:26 Peter Carlson Medium - 3-7 days 3/16/2016 13:26

134926 Service Desk IPT 2/16/2016 9:52 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 14:23 Peter Carlson Medium - 3-7 days 2/18/2016 7:24

134927 Infrastructure Group Install New City Hall Switch 2/16/2016 9:52 Resolved Beth Yurchisin Golden Valley Vu Pham 5/16/2016 10:09 Vu Pham Medium - 3-7 days 5/16/2016 10:09

134928 Infrastructure GroupUnable to communicate with Symantec Endpoint Protection

Manager2/16/2016 10:03 Resolved Kevin Pikkaraine LOGIS John Wondra 2/18/2016 15:54 John Wondra Medium - 3-7 days 2/18/2016 15:54

134929 RecTrac Brooklyn Center: Live to Demo update 2/16/2016 10:19 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 2/22/2016 11:00 Sue Christiansen Medium - 3-7 days 2/22/2016 11:00

134930 PIMS Apple Valley: Setting up PIMS for firefighters 2/16/2016 10:32 Resolved Nathan Ehlers Apple Valley Sue Christiansen 3/1/2016 7:35 Sue Christiansen Medium - 8-14 days 3/1/2016 7:35

134931 JDE HR/Payroll Change sick leave accrual 2/16/2016 10:43 Resolved Heather Campson LOGIS Nancy Hilary 5/4/2016 16:26 Heather Campson Medium - 3-7 days 5/5/2016 5:30

134932 PIMSBEFORE NEXT PIMS RELEASE: Run Verify Database against TC

for all licenses and renewals, to refresh view2/16/2016 10:51 In Progress Logis Internal LOGIS Sue Christiansen 5/25/2016 16:22 Sue Christiansen


due date

134933 RecTracMaple Grove: Refunds of credits on account (similar to

#133905) - VSI Ticket #12297812/16/2016 11:00 Resolved Kris Ryan Maple Grove Sue Christiansen 3/29/2016 8:01 Sue Christiansen Medium - 3-7 days 3/29/2016 8:01

134934 RecTrac PARENT: Maple Grove ongoing issues with processing refunds 2/16/2016 11:30 Resolved Logis Internal LOGIS Sue Christiansen 3/29/2016 8:05 Sue ChristiansenProject - no specified

due date3/29/2016 8:05

134935 Network Services CIS Infinity Install Issue 2/16/2016 11:32 Resolved Laurie Stubbs Coon Rapids Jeff Sibell 2/24/2016 15:52 Jeff Sibell Medium - 3-7 days 2/24/2016 15:52

134936 JDE Finance Unapplied Cash 2/16/2016 11:41 Resolved Nick BishopMinnesota Transit


134937 Utility Billing Mercy Hospital 2/16/2016 11:46 Resolved Luann Sellman Coon Rapids Pat Lindquist 2/19/2016 9:53 Pat Lindquist Medium - 3-7 days 2/19/2016 9:53

134938 JDE Finance Question 2/16/2016 11:51 Resolved Brandi Aitkin Apple Valley Jill Davis 2/16/2016 16:37 Jill Davis Medium - 3-7 days 2/16/2016 16:39

134939 Network Services Renaming of LUNS and Datastores 2/16/2016 12:00 Resolved George Jensen Anoka County JLEC Chad Remick 2/24/2016 9:52 Chad Remick Medium - 3-7 days 2/24/2016 9:52

134940 Network Services New Hot Swap Inventory Check 2/16/2016 12:05Pending

MiscellaneousJanelle Day LOGIS Lori Hackett 5/18/2016 13:10 Lori Hackett Medium - 3-7 days

134941 Network Services Check into AOL abuse report 2/16/2016 12:12 Resolved Tom Tumms Maple Grove Brian Peterson 2/17/2016 15:30 Brian Peterson Medium - 3-7 days 2/17/2016 15:01

134942 Service Desk Checkpoint Account Locked 2/16/2016 12:45 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/17/2016 10:57 Scott Crocker Medium - 3-7 days 2/17/2016 10:57

134943 JDE HR/Payroll Unable to get into JDE 2/16/2016 12:58 Resolved Eve Lomaistro New Hope Dave Schleicher 2/16/2016 13:02 Eve Lomaistro Medium - 3-7 days 2/16/2016 13:00

134944 Systems Group Issues connecting to the city wifi 2/16/2016 13:08 Resolved Richard Johnson New Hope John Paulsen 2/25/2016 10:47 John Paulsen High - 2 days 2/25/2016 10:34

134946 Infrastructure Group Port VLAN change 2/16/2016 13:38 Resolved Nikki Farrow St. Louis Park Jude Giron 2/22/2016 9:05 Nikki Farrow Medium - 3-7 days 2/22/2016 9:24

134947 RecTrac pictures uploaded-3 skate pics 2/16/2016 13:42 Resolved Kacie Robinson Lakeville Paul Norton 2/17/2016 9:52 Paul Norton Medium - 3-7 days 2/17/2016 9:52

134948 Infrastructure Group Add rules for DMZ server to BU-ASA 2/16/2016 14:00 Resolved Raoul Boudreau Burnsville John Wondra 2/18/2016 9:50 John Wondra Medium - 3-7 days 2/18/2016 9:50

134949 Infrastructure Group Check on SSID 2/16/2016 14:01 Resolved Tom Venables Burnsville Vu Pham 2/26/2016 8:59 Vu Pham Medium - 3-7 days 2/26/2016 8:59

134950 Service Desk New phone headset 2/16/2016 14:07 Resolved Jill Davis LOGIS Lori Hackett 2/29/2016 14:54 Lori Hackett Medium - 3-7 days 2/29/2016 14:54

134951 Infrastructure Group Firewall 2/16/2016 14:14 Resolved James Goldenstein Eden Prairie Vu Pham 4/8/2016 8:03 Vu Pham Medium - 3-7 days 4/8/2016 8:03

134952 Utility Billing Woodbury RE: Cancel On Line Account 2/16/2016 14:17 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/19/2016 15:40 Kimberly Coulter Medium - 3-7 days 2/16/2016 14:19

134953 JDE Finance Disposal of Asset 2107 2/16/2016 14:18 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/17/2016 13:53 Jill Davis Medium - 3-7 days 2/16/2016 14:23

134954 JDE HR/Payroll Interim payroll... CSO to Police Officer...EE 132377 2/16/2016 14:29Pending Client

ResponseJulie Nowlan Coon Rapids Nancy Hilary 2/17/2016 8:40 Nancy Hilary Medium - 3-7 days

134955 PIMS Epermits 2/16/2016 14:32 Resolved Jesse Anderson Brooklyn Center Judd Harper 2/29/2016 8:55 Judd Harper Medium - 3-7 days 2/29/2016 8:55

134956 PIMS PIMS Install for Willmar 2/16/2016 14:40 Resolved Norb Vossen LOGIS Norb Vossen 2/22/2016 15:06 Norb Vossen Medium - 3-7 days 2/22/2016 15:06

134957 Systems Group Update Vmware from 5.5 to 6.0.1 for RCCEC 2/16/2016 15:03 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Jeff Sibell 2/17/2016 11:46 Kevin Pikkaraine Medium - 3-7 days 2/17/2016 11:46

134958 Systems Group Look into why the LRMS Cluster failed 2/16/2016 15:05 Resolved Jeff Sibell LOGIS Jeff Sibell 3/14/2016 8:21 Jeff Sibell Medium - 3-7 days 3/14/2016 8:21

134960 JDE Finance Vendor # 148714 setup issue 2/16/2016 15:16 New Brandi Aitkin Apple Valley Jill Davis Medium - 3-7 days

134961 JDE Finance PID 12972 is timed out 2/16/2016 15:30 Resolved Julie Carlson Apple Valley Jill Davis 2/17/2016 7:40 Jill Davis Critical - 1 day 2/17/2016 7:41

134962 Infrastructure Group Firewall changes 2/16/2016 15:30 Resolved Ross Smeby Willmar Virginia Vaske 2/18/2016 8:24 Virginia Vaske Medium - 3-7 days 2/18/2016 8:24

134963 Utility Billing Sales Tax Exemption 2/16/2016 15:37 Resolved Amy Dierkhising Maple Grove Pat Lindquist 4/5/2016 11:54 Pat Lindquist Medium - 3-7 days 2/19/2016 10:13

134964 JDE Finance Question about Beginning Balances for Fixed Assets 2/16/2016 15:47 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/17/2016 8:14 Rhonda O'Loughlin Medium - 3-7 days 2/17/2016 7:55

of 186


134965 Systems GroupEP 'Not Responding' CIS Infinity Messages - System/Application

Performance2/16/2016 15:48 Resolved Connie Dalsen LOGIS Jeff Sibell 2/25/2016 8:38 Jeff Sibell Medium - 3-7 days 2/25/2016 8:38

134966 JDE Finance upload budget help 2/16/2016 15:50 Resolved Angie McIntire Ramsey Jill Davis 2/19/2016 14:33 Jill Davis Medium - 3-7 days 2/29/2016 8:08

134967 RecTrac Eagan: Increase RecTrac user count to 40 2/16/2016 15:57 Resolved Ray Jozwiak LOGIS Paul Norton 3/1/2016 11:30 Paul NortonProject - no specified

due date3/1/2016 11:31

134968 Public Safety Records create user for BI Query for BLIND 2/16/2016 16:05 Resolved Jason Shostedt Richfield John Rogers 2/16/2016 16:13 John Rogers Medium - 3-7 days 2/16/2016 16:13

134969 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 16:18 Resolved Rachael Riviere Minnetonka Nikki Heinbuch 2/17/2016 8:10 Denise Heimerman Medium - 3-7 days 2/16/2016 16:26

134970 PIMS Removal of Permit Payment 2/16/2016 16:38 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 12:13 Judd Harper Medium - 3-7 days 2/17/2016 12:13

134972 Service Desk Ext. 3309 2/16/2016 16:42 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 8:17 Joe Rader Medium - 3-7 days 2/17/2016 8:17

134973 JDE HR/Payroll Pre Payroll Status is not displayed 2/16/2016 16:47 Resolved Sharon More South St. Paul Nikki Heinbuch 2/17/2016 9:46 Nikki Heinbuch Medium - 3-7 days 2/17/2016 10:35

134974 JDE Finance DocuScan Issue - Please move.... 2/16/2016 17:32 Resolved Brandi Aitkin Apple Valley Jill Davis 2/17/2016 8:42 Brandi Aitkin Medium - 3-7 days 2/17/2016 8:44

134975 Network Services Update aWare Call Recording on three extensions 2/16/2016 17:37 Resolved Jeff Dulac Minnetonka Peter Carlson 2/17/2016 8:17 Peter Carlson Medium - 3-7 days 2/17/2016 8:17

134976 JDE Finance FW: tungeston - PID13682 2/16/2016 18:09 Resolved Brandi Aitkin Apple Valley Jill Davis 2/17/2016 8:15 Brandi Aitkin Medium - 3-7 days 2/17/2016 7:25

134978 Infrastructure Group 2016 Infrastructure Upgrades 2/16/2016 18:48 In Progress Jeff Dulac Minnetonka Virginia Vaske 5/23/2016 13:30 Virginia VaskeProject - no specified

due date

134979 Systems Group AVL Playback not working on Citrix server: XA08 2/17/2016 6:40 Resolved Matt O'Brien LOGIS John Paulsen 2/26/2016 12:53 John Paulsen Medium - 3-7 days 2/26/2016 12:53

134980 Service Desk Restore of WI PIMSDB into PIMS TR 2/17/2016 7:05 Resolved Jane Watje LOGIS Peter Carlson 2/17/2016 8:06 Maria Rucke Medium - 3-7 days 2/17/2016 10:02

134981 Service Desk Large training room monitor issues 2/17/2016 7:56 Resolved Jane Watje LOGIS Peter Carlson 3/28/2016 9:41 Peter Carlson Medium - 3-7 days 3/28/2016 9:41

134982 Infrastructure Group Port Change - Need Today 2/17/2016 7:57 Resolved Nikki Farrow St. Louis Park Vu Pham 2/18/2016 8:16 Vu Pham Medium - 3-7 days 2/18/2016 8:16

134983 Tracker AdminMaple Grove: Set up staff to view RecTrac incidents in LOGIS

Self Service Center (PW #29194)2/17/2016 8:13 Resolved Lisa Jost Maple Grove Sue Christiansen 3/4/2016 9:41 Sue Christiansen Medium - 3-7 days 3/4/2016 9:41

134984 Utility Billing New user 2/17/2016 8:17 Resolved Dean Busch Robbinsdale Connie Dalsen 2/17/2016 11:42 Connie Dalsen Medium - 3-7 days 2/17/2016 11:42

134985 Service Desk Restore issue 2/17/2016 8:23 Resolved Rob Boerboom Farmington Scott Crocker 2/17/2016 10:58 Scott Crocker Medium - 3-7 days 2/17/2016 8:35

134986 Service DeskAdd Existing AD Account to RO UB Users/Add User to Email

Distribution Lists2/17/2016 8:23 Resolved Connie Dalsen LOGIS Joe Rader 2/17/2016 9:00 Joe Rader Medium - 3-7 days 2/17/2016 9:00

134987 Network Services VPN for UHL at Central Park 2/17/2016 8:28 Resolved Matt Henning Maple Grove Peter Carlson 2/17/2016 21:36 Matt Henning Medium - 3-7 days 2/18/2016 7:22

134988 Network ServicesTransition of servers from WBL (physical) to Hosted Managed

Services environment2/17/2016 8:29 In Progress Don Rambow White Bear Lake Brent Rebischke 5/26/2016 10:59 Don Rambow Medium - 3-7 days

134989 JDE Finance RESET TUNGSTEN PASSWORD 2/17/2016 8:33 Resolved Sheri Robertson Maple Grove Jill Davis 2/17/2016 8:38 Jill Davis Medium - 3-7 days 2/17/2016 8:38

134990 Network Services Implementation of local ESXi environment 2/17/2016 8:35 New Ian Hardie South St. Paul Brent Rebischke 5/4/2016 16:40 Brent Rebischke Medium - 3-7 days

134991 JDE Finance Error in Batch 33916 when being posted, please investigate. 2/17/2016 8:36 Resolved Julie Carlson Apple Valley 2/17/2016 8:39 Julie Carlson Critical - 1 day 2/17/2016 8:41

134992 RecTrac Hardware disconnected (VIC button is red) 2/17/2016 9:10 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/23/2016 14:33 HelpDesk Medium - 3-7 days 2/17/2016 10:02

134993 Infrastructure Group open file access to server for pd 2/17/2016 9:14 Resolved Ian Hardie South St. Paul Virginia Vaske 2/22/2016 8:26 Virginia Vaske Medium - 3-7 days 2/22/2016 8:27

134994 RecTrac PARENT: Lakeville VIC (Hardware Disconnected) issues 2/17/2016 9:22 Resolved Logis Internal LOGIS Sue Christiansen 2/26/2016 14:13 Sue ChristiansenProject - no specified

due date2/26/2016 14:13

134995 Infrastructure Group Unable to access Logis resources 2/17/2016 9:25 Resolved Kurt Wolf Northfield Virginia Vaske 2/17/2016 14:55 Virginia Vaske High - 2 days 2/17/2016 14:55

134996 Infrastructure Group New ATM network traffic looks blocked 2/17/2016 9:31 Resolved Tom Kloss Hutchinson Vu Pham 2/18/2016 8:20 Vu Pham Medium - 3-7 days 2/18/2016 8:20

134997 Infrastructure Group Change on switch port 2/17/2016 9:43 Resolved Nikki Farrow St. Louis Park Jason Stickler 2/17/2016 15:15 Jason Stickler Medium - 3-7 days 2/17/2016 15:03

134998 Utility Billing Garbage Bill Code 2/17/2016 9:44 Resolved JoAnn Eagen Farmington Pam Kummer 2/29/2016 13:17 Pam Kummer Medium - 3-7 days 2/29/2016 13:17

134999 RecTrac hockey 3-4 pic upload 2/17/2016 9:46 Resolved Kacie Robinson Lakeville Paul Norton 2/17/2016 11:19 Paul Norton Medium - 3-7 days 2/17/2016 11:20

135000Public Safety

DevelopmentPSReports Report Manager access for agencies 2/17/2016 9:53 Resolved Matt O'Brien LOGIS Matt O'Brien 3/14/2016 10:14 Matt O'Brien Medium - 3-7 days 3/14/2016 10:14

135001 Network Services Panasonic Arbitrator Support Renewal 2/17/2016 9:56 Resolved Don Rambow White Bear Lake Lori Hackett 3/24/2016 14:12 Lori Hackett Medium - 3-7 days 3/9/2016 17:49

135002 Infrastructure Group EP-CSR Change Needed-Urgent 2/17/2016 10:11 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/17/2016 11:20 Virginia Vaske Medium - 3-7 days 2/17/2016 11:21

135003 Network Services Bridge Operator Console 2/17/2016 10:12 Resolved Jackie Penke Hutchinson Jason Stickler 2/17/2016 14:36 Jackie Penke Medium - 3-7 days 2/17/2016 14:35

135004 Network Services lo-development eMail distribution updates 2/17/2016 10:13 Resolved Norb Vossen LOGIS Peter Carlson 2/17/2016 10:16 Peter Carlson Medium - 3-7 days 2/17/2016 10:16

135005 Public Safety General Citations 2/17/2016 10:16 Resolved Jean Welle South St. Paul 2/17/2016 10:26 Matt O'Brien Medium - 3-7 days 2/17/2016 10:26

135006 Systems Group Smartphone mail setup 2/17/2016 10:16 Resolved Dean Busch Robbinsdale Brian Peterson 2/18/2016 14:03 Brian Peterson Medium - 3-7 days 2/18/2016 13:31

135007 Infrastructure Group Allow Commvault backups for ACJLEC 2/17/2016 10:19 Resolved George Jensen Anoka County JLEC Adam Maloney 3/10/2016 8:07 Adam Maloney Medium - 3-7 days 3/10/2016 8:10

135008 Utility Billing IC Accounts Report 2/17/2016 10:24 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 2/17/2016 11:52 Vicki Cullen Medium - 3-7 days 2/17/2016 11:43

of 186


135009 Infrastructure Group cannot get throught firewalls to caprs for login 2/17/2016 10:24 Resolved Jason Shostedt Richfield John Wondra 2/23/2016 14:23 John Wondra Medium - 3-7 days 2/23/2016 14:23

135010 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/17/2016 10:30 Resolved Robin Shoen Minnetonka Dave Schleicher 2/17/2016 10:38 Dave Schleicher Medium - 3-7 days 2/17/2016 10:38

135011 JDE HR/Payroll JD Edwards HR Login 2/17/2016 10:38 Resolved Jenny Hildebrandt

Dakota

Communications

Center


135012 Network Services reset logis citrix password for ted massicotte 2/17/2016 10:47 Resolved Matt Henning Maple Grove Joe Rader 2/17/2016 11:41 Joe Rader Medium - 3-7 days 2/17/2016 11:41

135013 Public Safety General New LOGIS User Setup 2/17/2016 10:52 Resolved Stephanie Mellesmoen Apple Valley Jason Ehlers 2/19/2016 8:13 Jason Ehlers Medium - 3-7 days 2/19/2016 8:13

135015 JDE HR/Payroll Leave Time Upload Error 2/17/2016 10:59 New Heather Campson LOGIS 2/17/2016 10:59 Heather Campson Medium - 3-7 days

135016 Service Desk FW: Telestaff 2/17/2016 11:15 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 12:06 Chad Remick Medium - 3-7 days 3/14/2016 12:06

135017 Infrastructure Group VLAN 189 Information Needed 2/17/2016 11:23 Resolved James Goldenstein Eden Prairie Jude Giron 2/18/2016 12:01 Jude Giron Medium - 3-7 days 2/18/2016 12:01

135018 Infrastructure Group VLAN 187 & 189 Info Needed 2/17/2016 11:31 Resolved James Goldenstein Eden Prairie Jude Giron 2/18/2016 12:01 Jude Giron Medium - 3-7 days 2/18/2016 12:01

135019 Infrastructure Group Firewall Issue - YouTube Live Streaming 2/17/2016 11:31 Resolved Jeff Dulac Minnetonka John Wondra 2/18/2016 9:50 John Wondra High - 2 days 2/18/2016 9:50

135020 Network Services Remove invalid cert 2/17/2016 12:07 Resolved Dan Cook Eagan Brian Peterson 2/18/2016 14:14 Brian Peterson Medium - 3-7 days 2/18/2016 13:45

135021 Network Services Additional Disk for EMC SAN 2/17/2016 12:12 Pending Equipment Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Brent Rebischke 5/5/2016 15:09 Janelle Day Medium - 3-7 days

135022 Infrastructure Group RE: New switch for Eagan Transit 2/17/2016 12:13 Resolved Tyre FantMinnesota Transit

AuthorityVu Pham 2/23/2016 7:40 Vu Pham Medium - 3-7 days 2/23/2016 7:40

135023 JDE HR/Payroll WBL - Time Card Correction 2/17/2016 12:23 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/17/2016 12:35 Nikki Heinbuch Medium - 3-7 days 2/17/2016 12:37

135024 JDE HR/Payroll New ESS User 2/17/2016 12:49 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/17/2016 13:06 Dave Schleicher Medium - 3-7 days 2/17/2016 13:06

135025 JDE HR/Payroll New EE Personal Leave EE 118398 2/17/2016 13:01 Resolved Eve Lomaistro New Hope Nancy Hilary 2/17/2016 14:57 Eve Lomaistro Medium - 3-7 days 2/17/2016 14:57

135026 Network Services 2017 Budget 2/17/2016 13:11 Resolved Dave Sack Coon Rapids Janelle Day 3/31/2016 9:00 Janelle Day Medium - 3-7 days 4/11/2016 10:25

135027 Public Safety General TriTech install 2/17/2016 13:14 Resolved Stefan Bakken Lakeville John Nichols 2/22/2016 9:04 John Nichols Medium - 3-7 days 2/22/2016 9:04

135028 Network Services Install Tungsten Code updates - 2/17/2016 13:20 New Jill Davis LOGIS Kevin Pikkaraine 2/25/2016 15:19 Jill Davis Medium - 3-7 days

135029 JDE Finance invoice date change 2/17/2016 13:24 Resolved Shari Rains New Hope Jill Davis 2/18/2016 16:24 Jill Davis Medium - 3-7 days 2/18/2016 16:24

135030 Network Services Apply Renewed Symantec Licenses 2/17/2016 13:35 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


135031 Service Desk Cannot restore to FA-CH03 2/17/2016 13:36 Resolved Rob Boerboom Farmington Scott Crocker 3/3/2016 9:54 Scott Crocker Medium - 3-7 days 3/3/2016 9:55

135032 JDE HR/Payroll Andy Beebe JDE Account Locked out every pay period 2/17/2016 13:41Pending Client

ResponseAndy Beebe St. Louis Park Dave Schleicher 2/23/2016 7:18 Dave Schleicher Medium - 3-7 days

135033 Infrastructure Group Port Change 2/17/2016 13:42 Resolved Nikki Farrow St. Louis Park Jason Stickler 2/18/2016 15:30 Jason Stickler Medium - 3-7 days 2/22/2016 9:33

135034 Infrastructure Group Remove Rules 2/17/2016 13:44 Resolved James Goldenstein Eden Prairie Vu Pham 2/24/2016 14:38 Vu Pham Medium - 3-7 days 2/24/2016 14:37

135035Public Safety

DevelopmentSQL Job failed: HCCAD - TiburonXml to InformRMS 2/17/2016 14:04 Resolved Matt O'Brien LOGIS Matt O'Brien 2/17/2016 14:17 Matt O'Brien Critical - 1 day 2/17/2016 14:17

135036 JDE HR/Payroll VOID/REISSUE 2/17/2016 14:05 Resolved Greg Moeller Crystal Nikki Heinbuch 2/17/2016 15:26 Nikki Heinbuch Medium - 3-7 days 2/17/2016 15:39

135037 Network Services AnyConnect Issue: Image not found 2/17/2016 14:25 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Jason Stickler 2/17/2016 14:53 Jason Stickler Critical - 1 day 2/17/2016 14:53

135038 Infrastructure Group Need to extend outbound HU-PCI access to HUUT-PCI 2/17/2016 14:31 Resolved Roger Anderson Hutchinson Jason Stickler 2/26/2016 7:27 Roger Anderson Medium - 3-7 days 2/26/2016 11:16

135039 Network Services Project Dox setup 2/17/2016 14:32 Resolved Clint Pires St. Louis Park Brian Peterson 5/13/2016 13:13 Brian Peterson Medium - 3-7 days 5/13/2016 13:13

135040 Infrastructure GroupCheck Edina ASA for Web filter behavior and setup ACL for new

websense server2/17/2016 14:39 Resolved Ryan Browning Edina Virginia Vaske 2/29/2016 12:41 Brian Peterson


due date2/29/2016 12:41

135041 JDE HR/Payroll PrePayroll Error Message Report R5607MSG 2/17/2016 14:43 Resolved Lisa Linnane Farmington Nikki Heinbuch 2/17/2016 15:40 Lisa Linnane Medium - 3-7 days 2/17/2016 15:41

135042 Network Services Remove User From LO UB Email Distribution Lists 2/17/2016 14:48 Resolved Connie Dalsen LOGIS Peter Carlson 2/18/2016 7:21 Peter Carlson Medium - 3-7 days 2/18/2016 7:21

135043 Systems Group Need friendly URL for Inform IQ Training web site 2/17/2016 14:49 Resolved Matt O'Brien LOGIS John Paulsen 3/11/2016 13:07 Matt O'Brien Medium - 3-7 days 3/11/2016 12:48

135044 JDE Finance Insight Security 2/17/2016 14:49 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/17/2016 14:59 Dave Schleicher Medium - 3-7 days 2/17/2016 14:59

135045 Service Desk A/P Check Run 2/17/2016 15:03 Resolved George Gombos LOGIS Joe Rader 2/17/2016 16:34 Joe Rader Medium - 3-7 days 2/17/2016 16:34

135046 Network Services RI PCI Questions 2/17/2016 15:07 Resolved Sally Morton Richfield Dimitrios Hilton 2/24/2016 11:44 Dimitrios Hilton Medium - 3-7 days 2/24/2016 11:44

135047 JDE HR/Payroll Timecard correction 2/17/2016 15:14 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 2/18/2016 10:44 Nikki Heinbuch Medium - 3-7 days 2/19/2016 15:29

135048 JDE HR/Payroll WBL - Heck 122568 file locked 2/17/2016 15:25 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/17/2016 16:01 Sandra Tauer Medium - 3-7 days 2/17/2016 16:06

135049 Service Desk Jabber... 2/17/2016 15:26 Resolved Carol Sorensen New Hope Joe Rader 2/23/2016 9:23 Carol Sorensen Medium - 3-7 days 2/23/2016 9:22

of 186


135050 JDE HR/Payroll Insight Error Message - Testing JDE Attachments 2/17/2016 15:33 Internal Testing Patti Kent Shakopee Dave Schleicher 2/23/2016 7:50 Dave Schleicher Medium - 3-7 days

135051 Network ServicesNeed live network jack in West Conference Room tomorrow

(Thursday, February 18, 2016)2/17/2016 15:34 Resolved Norb Vossen LOGIS Joe Rader 2/18/2016 16:11 Norb Vossen Medium - 3-7 days 2/18/2016 16:07

135052 PIMS Increase Permit Fee - Based off of increased valuation 2/17/2016 15:53Pending Client

ResponseKim Woog South St. Paul Judd Harper 5/4/2016 8:56 Judd Harper Medium - 3-7 days

135053 PIMS SFQ Report 2016 MDH 2/17/2016 16:00 Resolved Jessica Mitchell Richfield Jane Watje 2/17/2016 16:04 Jane Watje Medium - 3-7 days 2/17/2016 16:04

135054 JDE HR/Payroll Password reset 2/17/2016 16:03 Resolved Joan Waterstreet Edina Dave Schleicher 2/17/2016 16:06 Joan Waterstreet Medium - 3-7 days 2/17/2016 16:05

135055 JDE Finance Fixed Asset Disposal 2/17/2016 16:14 Resolved Melissa Wilson Austin Jill Davis 2/18/2016 14:27 Melissa Wilson Medium - 3-7 days 2/18/2016 14:03

135056 JDE Finance DOCUSCAN BATCH DELETE REQUEST 2/17/2016 16:19 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/18/2016 7:54 Jill Davis Medium - 3-7 days 2/18/2016 7:54

135057 PIMS License Report for Minnesota Department of Health 2/17/2016 16:32 Resolved Jeff Brown Edina Sue Christiansen 3/1/2016 8:14 Sue Christiansen Medium - 3-7 days 3/1/2016 8:14

135059 JDE Finance Insight security 2/17/2016 17:13 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/17/2016 19:22 Dave Schleicher Medium - 3-7 days 2/17/2016 19:22

135060 Network Services FBR Lockup 2/17/2016 20:11 Resolved George Jensen Anoka County JLEC John Paulsen 4/20/2016 8:17 George Jensen Medium - 3-7 days 4/20/2016 8:28

135061 PIMS Error while printing schedules 2/18/2016 7:03 Resolved Janice Slimmer Maple Grove Maria Rucke 2/19/2016 7:21 Maria Rucke Medium - 3-7 days 2/19/2016 7:21

135062 PIMSChange phone number (add formula) to permit report and

inspection record2/18/2016 7:05 Resolved Wendy Chapman Maple Grove Maria Rucke 2/25/2016 14:02 Maria Rucke Medium - 3-7 days 2/25/2016 14:02

135063 Tracker Admin Delivery Status Notification (Failure) 2/18/2016 7:07 Resolved Logis Internal LOGIS Sue Christiansen 2/18/2016 7:11 Sue Christiansen Medium - 3-7 days 2/18/2016 7:11

135065 PIMS Willmar Permit and Inspection Record 2/18/2016 7:37 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:04 Judd Harper Medium - 3-7 days 5/25/2016 14:05

135066 JDE HR/Payroll New ESS User and User Change 2/18/2016 7:56 Resolved Carrie Person Edina Dave Schleicher 2/18/2016 8:30 Dave Schleicher Medium - 3-7 days 2/18/2016 8:30

135067 Systems Group EUB sites down for three cities 2/18/2016 8:06 Resolved Peter Carlson LOGIS Jeff Sibell 2/18/2016 10:10 Jeff Sibell High - 2 days 2/18/2016 10:10

135068 Systems Group Nessus Server down 2/18/2016 8:12 Resolved Dimitrios Hilton LOGIS Jeff Sibell 2/18/2016 10:10 Jeff Sibell Medium - 3-7 days 2/18/2016 10:10

135069 Utility Billing Grandma's Bakery Master Meter Sub Meter 2/18/2016 8:13Pending Client

ResponseJennifer Morse White Bear Lake Pat Lindquist 5/12/2016 8:02 Jennifer Morse Medium - 3-7 days

135070 Network Services High- Citrix Reset and enable account 2/18/2016 8:13 Resolved Lynn Vasquez Eagan Peter Carlson 2/18/2016 8:22 Peter Carlson Medium - 3-7 days 2/18/2016 8:22

135075 JDE Finance JDE Password reset needed 2/18/2016 8:48 Resolved Ayca Andrews Eden Prairie Dave Schleicher 2/18/2016 8:52 Ayca Andrews Critical - 1 day 2/18/2016 8:52

135076 RecTracStatements Showing Wrong Phone Number; VSI ticket Number

12357852/18/2016 8:49

Pending Client

ResponseSam Black Minnetonka Paul Norton 5/4/2016 10:32 Paul Norton Medium - 3-7 days

135077 Network Services Implement 90 day Password Change Policy 2/18/2016 8:56 In Progress George Jensen Anoka County JLEC Chad Remick 5/16/2016 9:30 George JensenProject - no specified

due date

135078 Network Services Delete Isaiah Bawek's Account 2/18/2016 9:03 Resolved Don Rambow White Bear Lake Chad Remick 2/18/2016 9:44 Chad Remick Medium - 3-7 days 2/18/2016 9:46

135079 PIMS Willmar Training Follow Up 2/18/2016 9:24 Resolved Jane Watje LOGIS Maria Rucke 5/5/2016 6:27 Maria Rucke Medium - 3-7 days 5/5/2016 6:27

135080 RecTrac Fee Required statement on web trac 2/18/2016 9:26 Resolved Pam Schmitz Robbinsdale Paul Norton 2/25/2016 11:30 Paul Norton Medium - 3-7 days 2/25/2016 11:30

135081 Service Desk Print checks 2/18/2016 9:26 Resolved Heather Campson LOGIS Joe Rader 2/18/2016 10:27 Joe Rader Medium - 3-7 days 2/18/2016 10:27


135083 JDE HR/Payroll Final Update not completing 2/18/2016 9:39 Resolved Karrie Glen Lakeville Nikki Heinbuch 2/18/2016 10:45 Nikki Heinbuch Medium - 3-7 days 2/18/2016 10:48

135084 Infrastructure Group Add IP address to Cisco shun exclusion list 2/18/2016 9:42 Resolved Raoul Boudreau Burnsville Jason Stickler 2/23/2016 14:16 Jason Stickler Medium - 3-7 days 2/23/2016 14:16

135085 JDE Finance Vendor Names - Section 8 Payments 2/18/2016 9:45 Resolved Chris Regis Richfield Dave Schleicher 3/1/2016 13:04 Kathy Dahlen Medium - 3-7 days 3/1/2016 13:25

135086 Utility Billing Waggoner meter and bill problems 2/18/2016 9:46 Resolved JoAnn Eagen Farmington Pat Lindquist 2/18/2016 12:11 Pat Lindquist Medium - 3-7 days 2/18/2016 12:11

135088 Network Services Entrust Certificate Renewal Preparation (Budgeting purposes) 2/18/2016 9:47 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 13:45 Lori Hackett Medium - 3-7 days 3/16/2016 15:02

135089 PIMS Enhancement: Update the Business Search grid to include DBA 2/18/2016 9:47 Internal Testing Jeff Brown Edina Judd Harper 3/30/2016 13:55 Holly Amundson Medium - 3-7 days

135090 Service Desk Disable VPN - Brian Swanson 2/18/2016 9:50 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/18/2016 10:43 Sue Christiansen Medium - 3-7 days 2/18/2016 10:18

135091Public Safety

DevelopmentDCC - BI Web Report - Issues 2/18/2016 9:56 Resolved Rose Kruchten

Dakota

Communications

Center

John Rogers 2/18/2016 9:58 John Rogers Medium - 3-7 days 2/18/2016 9:58

135093 JDE Finance Docuscan 2/18/2016 10:08 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 12:42 Jill Davis Medium - 3-7 days 2/18/2016 15:57

135094 Infrastructure Group Voice mail to e-mail 2/18/2016 10:14 Resolved Tom Kloss Hutchinson Jude Giron 2/22/2016 8:06 Jude Giron Medium - 3-7 days 2/22/2016 8:06

135095 Utility Billing Issue with UB 2/18/2016 10:28 Resolved Sandy Haima South St. Paul Pam Kummer 3/14/2016 11:33 Pam Kummer Medium - 3-7 days 3/14/2016 11:33

135096 JDE Finance pid 13892 - GL Coding not working 2/18/2016 10:45 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 13:02 Brandi Aitkin Medium - 3-7 days 2/18/2016 12:55

135097Public Safety

Development

Golden Valley PD - Adding FD calls to False Alarm report in BI

Web2/18/2016 10:51 Resolved Amanda Johnson Golden Valley John Rogers 2/18/2016 10:57 John Rogers Medium - 3-7 days 2/18/2016 10:57

135098 Utility Billing Cycle 4 WAV Comparison Report 2/18/2016 11:04 Resolved Cindy McMillen Farmington Connie Dalsen 2/19/2016 11:19 Connie Dalsen Medium - 3-7 days 2/19/2016 11:19

135099 Utility Billing ach batch 2/18/2016 11:09 Resolved Joanna Ip St. Louis Park Pam Kummer 2/18/2016 12:25 Pam Kummer Medium - 3-7 days 2/18/2016 12:25

135100 JDE Finance Escalating items 2/18/2016 11:14 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 14:11 Ron Hedberg Medium - 3-7 days 2/18/2016 12:40

135101 RecTrac Minnetonka: Scheduled reports are not working 2/18/2016 11:23 Resolved Kelly O'Dea Minnetonka Paul Norton 3/17/2016 16:33 Kelly O'Dea High - 2 days 3/17/2016 14:26

135102 JDE Finance Tungsten password reset 2/18/2016 11:26 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/18/2016 11:45 Jill Davis Medium - 3-7 days 2/18/2016 11:45

of 186


135103 Network Services SL - ACH Batch not transferring to Local Server 2/18/2016 11:27 Resolved Pam Kummer LOGIS Jeff Sibell 2/18/2016 11:46 Jeff Sibell Critical - 1 day 2/18/2016 11:46

135104 Utility Billing FW: Robbinsdale 2/18/2016 11:30 Resolved Larry Jacobson Robbinsdale Pam Kummer 3/3/2016 15:49 Pam Kummer Medium - 3-7 days 3/3/2016 15:49

135105 Utility Billing Woodbury RE: Cancel On Line Accounts 2/18/2016 11:38 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/18/2016 11:42 Connie Dalsen Medium - 3-7 days 2/18/2016 11:42

135108 Utility Billing Backflow Accounts Report 2/18/2016 11:42 Resolved Sandra Beecher Woodbury Connie Dalsen 2/23/2016 8:01 Connie Dalsen Medium - 3-7 days 2/23/2016 8:01

135109 Infrastructure Group EA-Employees VPN group getting old primary DNS server IP 2/18/2016 12:00 Resolved Dan Cook Eagan Jason Stickler 2/23/2016 10:23 Jason Stickler High - 2 days 2/23/2016 10:24

135110 GIS Logis Map Login 2/18/2016 12:03 Resolved Sam Black Minnetonka Keith Anderson 2/22/2016 8:28 Keith Anderson Medium - 3-7 days 2/18/2016 15:10

135111 Infrastructure GroupIssue with an access point - Marc's device could not connect

constantly2/18/2016 12:11 Resolved Marc Gade West St. Paul Jude Giron 2/25/2016 11:32 Marc Gade Medium - 8-14 days 2/25/2016 11:41

135112 JDE Finance Insight report question 2/18/2016 12:12 Resolved Angie McIntire Ramsey Dave Schleicher 2/18/2016 13:45 Angie McIntire Medium - 3-7 days 2/18/2016 13:25

135113 JDE HR/Payroll RE: Terminate in ESS 2/18/2016 12:12 Resolved Cindy Nelson Ramsey Dave Schleicher 2/18/2016 13:01 Dave Schleicher Medium - 3-7 days 2/18/2016 13:02

135114 JDE Finance Check Images 2/18/2016 12:27Pending Client

ResponseSheri Robertson Maple Grove Dave Schleicher 2/18/2016 16:13 Sheri Robertson Medium - 3-7 days

135115 Infrastructure GroupGV PCI Compliant Questions RE "WeScanIDs" Software for POS

Systems at BV Golf2/18/2016 12:49 Resolved Beth Yurchisin Golden Valley Vu Pham 4/1/2016 11:24 Vu Pham Medium - 3-7 days 4/1/2016 11:24

135116 JDE HR/Payroll Mandatory Participation 2/18/2016 12:56 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/19/2016 7:02 Nancy Hilary Medium - 3-7 days 2/19/2016 7:02

135118 Network Services Install Renewed Ninite Licenses 2/18/2016 13:24 Resolved Don Rambow White Bear Lake Chad Remick 2/19/2016 8:18 Chad Remick Medium - 3-7 days 2/19/2016 8:18

135119 Utility BillingCustomer getting a "connection not private" message when she

enters the infinity.link site2/18/2016 13:24 Resolved Beth Marshall Richfield Pam Kummer 3/25/2016 16:03 Pam Kummer Medium - 3-7 days 3/25/2016 16:03

135120 Utility Billing Backflow Mailing and Backflow Aternate Addresses 2/18/2016 13:36 Resolved Sandra Beecher Woodbury Connie Dalsen 2/24/2016 11:37 Connie Dalsen Medium - 3-7 days 2/24/2016 11:37

135121 JDE HR/Payroll Health and Dental - remove payroll vouchers 2/18/2016 13:43 New Jeff Zuba Robbinsdale Nikki Heinbuch 2/18/2016 14:24 Nikki Heinbuch Medium - 3-7 days

135122 RecTrac Summer Programs not displaying first (very hard to find) 2/18/2016 13:45 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 15:27 Paul Norton Medium - 3-7 days 2/24/2016 15:27

135123 JDE HR/Payroll FMLA pay type 2/18/2016 13:45 New Jeff Zuba Robbinsdale Nikki Heinbuch 2/18/2016 13:46 Nikki Heinbuch Medium - 3-7 days

135124 Service Desk Install New Adobe Pro Licenses - Orono 2/18/2016 13:51 Resolved David Klitzke Orono Chad Remick 2/19/2016 14:17 Chad Remick Medium - 3-7 days 2/19/2016 14:23

135125 PIMS request to revise system report Business License by Applicant 2/18/2016 14:00 Resolved Eileen Tierney St. Louis Park Tim Lovestrand 3/23/2016 16:22 Judd Harper Medium - 3-7 days 3/23/2016 16:22

135126 Infinity.Link InternalApply Consumption History Stored Procedures to AV, NH and RI

TEST2/18/2016 14:01 Resolved Pam Kummer LOGIS Pam Kummer 3/1/2016 12:41 Pam Kummer High - 2 days 3/1/2016 12:41

135127 Infrastructure Group IPT Phone Implementation 2/18/2016 14:03 In Progress Ian Hardie South St. Paul Jude Giron 4/15/2016 16:16 Jude GironProject - no specified

due date

135128 PIMSePermits - Website url confiigurations in Site Settings for a new

implementation2/18/2016 14:20 Resolved Maria Rucke LOGIS Maria Rucke 5/20/2016 15:49 Maria Rucke Medium - 3-7 days 5/20/2016 15:49

135129 RecTrac Maintenance Comments - Where to Update 2/18/2016 14:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:33 Sue Christiansen Medium - 3-7 days

135131 JDE Finance Insight 2/18/2016 15:40Pending Client

ResponseRichard Johnson New Hope Dave Schleicher 2/18/2016 15:50 Dave Schleicher Medium - 3-7 days

135132 JDE FinanceOpen PO 1767 but missing as a PO selection - cannot access

PO to voucher match2/18/2016 16:01 Resolved Dawn McGuire

Minnesota Transit


135133 Infrastructure Group FW: Additional ports open for DMZ 2/18/2016 16:01 Resolved Danny Barth Lakeville John Wondra 2/25/2016 8:59 John Wondra Medium - 3-7 days 2/25/2016 8:59

135134 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/18/2016 16:14 Resolved Melissa Schlingman Shakopee Dave Schleicher 2/22/2016 8:22 Dave Schleicher Medium - 3-7 days 2/22/2016 8:22

135136 Infrastructure Group Test ePermits - Allow connections to instance 2/18/2016 16:25 Resolved Lonnie Rolf LOGIS Jason Stickler 2/29/2016 14:53 Jason Stickler Medium - 3-7 days 2/29/2016 14:53

135137 Network Services DMZ Account Password 2/18/2016 16:33 Resolved Mike McCollum Apple Valley Peter Carlson 2/19/2016 9:20 Mike McCollum Medium - 3-7 days 2/19/2016 9:20

135138 RecTracMinnetonka - enhancement request for WebTrac Tennis Court

Rental (VSI Ticket #1235208)2/18/2016 16:37 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/14/2016 9:36 Sue Christiansen


due date4/14/2016 9:36

135139 JDE HR/Payroll Terminated Employee: Emily Becker 2/18/2016 18:19 Resolved Richard Johnson New Hope Dave Schleicher 2/19/2016 7:14 Dave Schleicher Medium - 3-7 days 2/19/2016 7:14

135141 PIMS PAYMENT TYPE - Change 2/19/2016 7:14 Resolved Shannon Dietrich Golden Valley Maria Rucke 2/19/2016 7:19 Maria Rucke Medium - 3-7 days 2/19/2016 7:19

135142 Systems Group Error when changing password on apps.logis.org 2/19/2016 7:36 Resolved John Rogers LOGIS Brian Peterson 2/29/2016 8:28 Brian Peterson Medium - 3-7 days 2/29/2016 8:28

135143 Utility Billing eutilitybilling newsletter update 2/19/2016 7:41 Resolved Carissa Hoyt New Hope Connie Dalsen 2/19/2016 11:04 Connie Dalsen Medium - 3-7 days 2/19/2016 11:04

135144 Utility Billing WAV Comparison Report 2/19/2016 7:43 Resolved Luann Sellman Coon Rapids Connie Dalsen 2/19/2016 11:07 Connie Dalsen Medium - 3-7 days 2/19/2016 11:07

135145 PIMSPIMS Enhancement - Increase character limit for Company

Name - Contractor Info2/19/2016 8:11 New Katy Hauan Ramsey 2/19/2016 8:12 System


due date

135146 Infrastructure Group SCADA/City VPN 2/19/2016 8:13 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/26/2016 7:46 Jason Stickler Medium - 3-7 days 3/9/2016 9:20

135147 Network Services Need Citrix Account Reset 2/19/2016 8:17 Resolved Lynn Vasquez Eagan Peter Carlson 2/19/2016 10:03 Lynn Vasquez Medium - 3-7 days 2/19/2016 8:40

135148 Infrastructure Group Allow Access to MS for online updates 2/19/2016 8:22 Resolved Clint Pires St. Louis Park Virginia Vaske 2/22/2016 13:10 Virginia Vaske Medium - 3-7 days 2/22/2016 13:10

135149 Utility Billing water meter accounts 2/19/2016 8:32 Resolved Chris Jensen Coon Rapids Connie Dalsen 2/23/2016 15:32 Chris Jensen Medium - 3-7 days 2/23/2016 15:29

of 186


135150 JDE Finance proxy request 2/19/2016 8:42 Resolved Sheri Robertson Maple Grove Jill Davis 2/19/2016 9:03 Jill Davis Medium - 3-7 days 2/19/2016 9:03

135151 JDE HR/Payroll Timecard Password Reset 2/19/2016 8:42 Resolved Jake Miller Edina Nikki Heinbuch 2/19/2016 8:52 Nikki Heinbuch Medium - 3-7 days 2/19/2016 9:23

135152 Infrastructure Group Issue with a switch 2/19/2016 8:48 Resolved Marc Gade West St. Paul Vu Pham 2/22/2016 11:25 Vu Pham Medium - 3-7 days 2/22/2016 11:25

135153 Utility Billing Year end 2015 2/19/2016 8:49 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/19/2016 10:48 Pat Lindquist Medium - 3-7 days 2/19/2016 10:48

135154 JDE Finance Tungsten report request 2/19/2016 9:01 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/1/2016 9:00 Sheri Robertson Medium - 3-7 days 3/1/2016 9:02

135155 PIMS Question about security 2/19/2016 9:12 Resolved Nellie Feist Maple Grove Maria Rucke 2/19/2016 15:01 Maria Rucke Medium - 3-7 days 2/19/2016 15:01

135156 Network Services AP for Shop 2/19/2016 9:12 Resolved Ian Hardie South St. Paul Adam Maloney 5/3/2016 8:00 Adam Maloney Medium - 3-7 days 5/3/2016 8:00

135157 JDE HR/Payroll Please Reset ESS Password 2/19/2016 9:14 Resolved Katie Bisek Edina Nikki Heinbuch 2/19/2016 9:20 Nikki Heinbuch Medium - 3-7 days 2/19/2016 9:23


135159 RecTrac Brooklyn Center - Event Timer error in Demo 2/19/2016 9:29 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 2/23/2016 9:22 Sue Christiansen Medium - 3-7 days 2/23/2016 9:22

135160 Service Desk Please reset my account 2/19/2016 9:30 Resolved Katie Bisek Edina Peter Carlson 2/19/2016 13:26 Katie Bisek Medium - 3-7 days 2/19/2016 10:42

135161 RecTrac AR RecConnect 2/19/2016 9:31 Resolved Kacie Robinson Lakeville Paul Norton 2/26/2016 8:44 Paul Norton Medium - 3-7 days 2/26/2016 8:44

135162 PIMS Question about permit EA134986 2/19/2016 9:43 Resolved Sarah Brandel Eagan Maria Rucke 2/19/2016 9:45 Maria Rucke Medium - 3-7 days 2/19/2016 9:45

135163 RecTrac Label template 2/19/2016 9:43 Resolved Jill Smisek New Hope Paul Norton 2/24/2016 15:10 Jill Smisek Medium - 3-7 days 2/24/2016 15:35

135166 Service Desk Two Token update requests 2/19/2016 9:53 Resolved Rachel Romansky Shakopee Peter Carlson 2/19/2016 10:38 Rachel Romansky Medium - 3-7 days 2/19/2016 10:42

135170 JDE HR/Payroll help with catch up of Pera 2/19/2016 10:02 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/19/2016 10:35 Nikki Heinbuch Medium - 3-7 days 2/24/2016 11:53

135173 JDE HR/Payroll Open Enrollment 2/19/2016 10:18 Resolved Eve Lomaistro New Hope Nancy Hilary 2/19/2016 10:35 Eve Lomaistro Medium - 3-7 days 2/22/2016 10:33

135174 Utility Billing FW: Robbinsdale eUtilityBilling New User Registration 2/19/2016 10:37 Resolved Rachel Neuberger Robbinsdale Pam Kummer 3/3/2016 14:22 Rachel Neuberger Medium - 3-7 days 3/3/2016 14:21

135175 Infrastructure Group Remove LO-Econnect IP references 2/19/2016 10:45 Resolved Carl Pearson LOGIS Virginia Vaske 2/22/2016 16:18 Virginia Vaske Medium - 3-7 days 2/22/2016 16:19

135176 Network Services Remove lo-econnect references from F5 2/19/2016 10:57 Resolved Carl Pearson LOGIS Brent Rebischke 2/19/2016 14:50 Brent Rebischke Medium - 3-7 days 2/19/2016 14:50

135177 Public Safety RecordsLRMS sessions not logging off at Eagan. Need a solution. Citrix

or application issue?2/19/2016 11:02 Resolved Dan Cook Eagan Renee Hosch 4/4/2016 8:16 Renee Hosch High - 2 days 4/4/2016 8:16

135178 Utility Billing WAV Cycle 1 2/19/2016 11:19 Resolved Joe Gibbs Eagan Pam Kummer 2/19/2016 11:22 Pam Kummer Medium - 3-7 days 2/19/2016 11:22

135179 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/19/2016 11:38 New Nate Reinhardt Brooklyn Center Dave Schleicher 2/29/2016 8:10 Nate Reinhardt Medium - 3-7 days

135180 Service DeskFW: Ticket#375597/CityofNewHope/Websense -- unblock

www.officelayouts.org2/19/2016 11:43 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 3/2/2016 9:09 Carol Sorensen Medium - 3-7 days 3/2/2016 10:29

135181 Network Services Order of additional Synology Disk 2/19/2016 11:45 Resolved Janelle Day LOGIS Lori Hackett 3/7/2016 16:19 Lori Hackett Medium - 3-7 days 3/7/2016 16:19

135182 Network Services Install of additional Synology Disk 2/19/2016 12:04 Resolved Janelle Day LOGIS Scott Crocker 4/13/2016 9:56 Scott Crocker Medium - 3-7 days 4/13/2016 9:56

135183 JDE Finance FW: Message from KM_C654e 2/19/2016 12:04 Resolved Shari Rains New Hope Jill Davis 2/19/2016 14:25 Shari Rains Medium - 3-7 days 2/19/2016 14:25

135184 PIMS E permits - White Bear Lake - Ready to start preliminary steps 2/19/2016 12:19 In Progress Julie Silverberg White Bear Lake Maria Rucke 4/26/2016 15:35 Maria RuckeProject - no specified

due date

135185 PIMS Need assistance entering Questions/Answers in ePermits 2/19/2016 12:28 Resolved Lisa Morrill Eden Prairie Judd Harper 3/28/2016 10:52 Judd Harper Medium - 3-7 days 3/28/2016 10:52

135186 Systems Group FW: Redirect EdinaGoGreen.org 2/19/2016 12:34 Resolved Jennifer Bennerotte Edina Jeff Sibell 2/25/2016 11:15 Jeff Sibell Medium - 3-7 days 2/25/2016 11:15

135187 JDE HR/Payroll 2 interims 2/19/2016 13:05 Resolved Carrie Person Edina Nikki Heinbuch 2/19/2016 13:12 Nikki Heinbuch Medium - 3-7 days 2/19/2016 13:15

135188 Special Assessments RH - Assessment Letters Projects database change 2/19/2016 13:17 Ready for Release Norb Vossen LOGIS Norb Vossen 4/19/2016 15:20 Jim HaldProject - no specified

due date

135189 Utility Billing hard delete customer 2/19/2016 13:18 Resolved Deb Montilino St. Louis Park Connie Dalsen 2/19/2016 13:24 Deb Montilino Medium - 3-7 days 2/19/2016 13:21

135190 Service DeskPlease restore EDP_BUDMOD_V2014_1 to create

EDP_BUDMOD_V2014_Restore2/19/2016 13:27 Resolved Dave Schleicher LOGIS Scott Crocker 2/19/2016 15:49 Dave Schleicher Medium - 3-7 days 2/19/2016 15:46

135192 Utility Billing WAV 2/19/2016 13:51 Resolved Amy Dierkhising Maple Grove Pat Lindquist 2/22/2016 10:29 Pat Lindquist Medium - 3-7 days 2/22/2016 10:29

135193 PIMS FW: See Attachment 2/19/2016 14:00 Resolved Jesse Anderson Brooklyn Center Judd Harper 3/8/2016 13:17 Judd Harper Medium - 3-7 days 3/8/2016 13:17

135194 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/19/2016 14:06 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/7/2016 11:13 Dave Schleicher Medium - 3-7 days 3/7/2016 11:13

135195 JDE HR/Payroll Time card password 2/19/2016 14:06 Resolved Brandon Freeman Edina Dave Schleicher 2/19/2016 14:10 Dave Schleicher Medium - 3-7 days 2/19/2016 14:10

135196 JDE Finance Expense Account Allocations 2/19/2016 14:35 Resolved Jared MartigHutchinson Utility

CommissionDave Schleicher 3/2/2016 13:49 Jared Martig Medium - 3-7 days 3/2/2016 14:50

135197 JDE Finance Update of model account name 2/19/2016 14:43 Resolved Angie McIntire Ramsey Jill Davis 2/19/2016 16:23 Jill Davis Medium - 3-7 days 2/19/2016 16:23

135198 Infrastructure GroupAllow access to additional e-range destination from CR Bunker

Hills PCI network2/19/2016 14:52 Resolved Shawn Rung Coon Rapids John Wondra 2/22/2016 8:20 John Wondra Medium - 3-7 days 2/22/2016 8:20

135199 JDE HR/Payroll Reset Timecard Password 2/19/2016 14:56 Resolved Katie Bisek Edina Nikki Heinbuch 2/19/2016 15:14 Nikki Heinbuch Medium - 3-7 days 2/19/2016 15:15

135200 Service Desk New LDAP Anyconnect user 2/19/2016 14:58 Resolved Rachel Romansky Shakopee Joe Rader 2/23/2016 14:04 Joe Rader Medium - 3-7 days 2/23/2016 14:04

135201 Service Desk Password Reset 2/19/2016 15:09 Resolved Katie Bisek Edina Chad Remick 2/19/2016 15:24 Chad Remick Medium - 3-7 days 2/19/2016 15:25

135202 RecTrac permissions-printing passes 2/19/2016 15:11 Resolved Kristin Trembley Eagan Paul Norton 2/25/2016 15:55 Paul Norton Medium - 3-7 days 2/25/2016 15:55

135203 PIMS Created Renewal records and Notices 2/19/2016 15:22 Resolved Jane Timm Edina Jane Watje 2/19/2016 15:26 Jane Watje Medium - 3-7 days 2/19/2016 15:26

of 186


135204 JDE HR/Payroll Termination 2/19/2016 15:24 Resolved Patti Kent Shakopee Dave Schleicher 2/19/2016 15:32 Dave Schleicher Medium - 3-7 days 2/19/2016 15:32

135205 PIMS Created a renewal notice that was missed 2/19/2016 15:26 Resolved Jane Timm Edina Jane Watje 2/19/2016 15:29 Jane Watje Medium - 3-7 days 2/19/2016 15:29

135206 JDE HR/PayrollYear End Leave Accrual Report - Max PTO Accrual Incorrect for

Some Persons2/19/2016 15:34 New Wanita Williams Golden Valley Nancy Hilary 2/22/2016 10:21 Nancy Hilary Medium - 3-7 days

135207 PIMS Payment Type change 2/19/2016 15:36 Resolved Jeanne McManus Golden Valley Maria Rucke 2/19/2016 15:47 Maria Rucke Medium - 3-7 days 2/19/2016 15:47

135208 Infrastructure Group RE: Remove Rules 2/19/2016 15:37 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/22/2016 8:17 Virginia Vaske Medium - 3-7 days 2/22/2016 8:17

135209 Infrastructure Group RE: Remove Rules 2/19/2016 15:44 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/19/2016 16:09 Virginia Vaske Medium - 3-7 days 2/19/2016 16:09

135210 RecTracEagan: Counting Visits in memberships for insurance

reimbursement2/19/2016 15:53

Pending Vendor

ResponseKristin Trembley Eagan Paul Norton 4/12/2016 11:32 Sue Christiansen High - 2 days

135211 PIMS Corrected fees for tobacco sales licenses on renewal notices 2/19/2016 16:05 Resolved Jane Timm Edina Jane Watje 2/19/2016 16:09 Jane Watje Medium - 3-7 days 2/19/2016 16:09

135212 Training Training on Permits setup 2/19/2016 16:24 Resolved Meg Feikema Willmar Jane Watje 2/19/2016 16:26 Jane Watje Medium - 3-7 days 2/19/2016 16:26

135213 Training Training on issuance of permits 2/19/2016 16:26 Resolved Meg Feikema Willmar Jane Watje 2/19/2016 16:28 Jane Watje Medium - 3-7 days 2/19/2016 16:28

135214 PIMS Epermits 2/19/2016 16:28 Resolved Kim Woog South St. Paul Jane Watje 2/19/2016 16:30 Jane Watje Medium - 3-7 days 2/19/2016 16:30

135215 JDE HR/Payroll Employee related expenses 2/19/2016 16:32 Resolved Sheri Robertson Maple Grove Nancy Hilary 2/22/2016 8:11 Sheri Robertson Medium - 3-7 days 2/22/2016 13:52

135216 JDE Finance Report Printing 2/20/2016 10:54 Resolved Chris Regis Richfield Dave Schleicher 2/22/2016 9:15 Chris Regis Medium - 3-7 days 2/22/2016 6:39

135217 Network Services GV wants to use large training room 2/20/2016 14:44 Resolved Jill Lund Golden Valley Peter Carlson 3/25/2016 8:09 Peter Carlson Medium - 3-7 days 3/25/2016 8:09

135218 Network Services Visio License 2/20/2016 14:51 Resolved Dave Schleicher LOGIS Lori Hackett 2/29/2016 12:31 Dave Schleicher Medium - 3-7 days 2/29/2016 11:57

135220 Tracker Admin Removal of Travis Calef from PhaseWare 2/20/2016 15:46 Resolved Janelle Day LOGIS Sue Christiansen 2/22/2016 7:56 Sue Christiansen Medium - 3-7 days 2/22/2016 7:55

135221 Service Desk Nagios Conference 2/20/2016 16:11 Resolved Janelle Day LOGIS Lori Hackett 2/22/2016 9:10 Lori Hackett Medium - 3-7 days 2/22/2016 9:10

135222 JDE HR/Payroll FW: time card 2/21/2016 12:29Pending Client

ResponseJoe Brown Minnetonka Dave Schleicher 2/24/2016 15:09 Dave Schleicher Medium - 3-7 days

135223 Service Desk Citrix user name & password 2/22/2016 3:20 Resolved Tara Shoemaker

Dakota

Communications

Center


135224 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/22/2016 6:16 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/25/2016 12:10 Sue Christiansen Medium - 3-7 days 2/25/2016 12:10

135225 Network Services User Password Reset 2/22/2016 6:33 Resolved John Paulsen LOGIS John Paulsen 2/22/2016 6:35 John Paulsen Medium - 3-7 days 2/22/2016 6:35

135226 Network Services Eagan DMZ Password 2/22/2016 6:36 Resolved Tami Maddio Eagan Peter Carlson 2/22/2016 7:14 Peter Carlson Medium - 3-7 days 2/22/2016 8:17

135227 Network Services Password Reset 2/22/2016 6:40 Resolved David Streefland Eagan John Paulsen 2/22/2016 6:41 John Paulsen Medium - 3-7 days 2/22/2016 6:41

135228 Network Services FBR Data not coming through 2/22/2016 6:41 Resolved Ed O'Donnell Maple Grove John Paulsen 2/22/2016 6:44 John Paulsen Medium - 3-7 days 2/22/2016 6:44

135229 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 6:49 Resolved Joel Merry Minnetonka Dave Schleicher 2/22/2016 13:36 Dave Schleicher Medium - 3-7 days 2/22/2016 13:36

135230 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 6:58 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/22/2016 13:18 Dave Schleicher Medium - 3-7 days 2/22/2016 13:18

135231 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 7:17 Resolved Chris Regis Richfield Dave Schleicher 2/22/2016 7:22 Chris Regis Medium - 3-7 days 2/22/2016 7:58

135232 Systems Group LOGIS Member Security Audit 2/22/2016 7:17 Resolved Jayson Solberg Rosemount John Paulsen 4/18/2016 8:28 John Paulsen Medium - 3-7 days 4/19/2016 13:13

135233 Infrastructure Group LOGIS Member Security Audit 2/22/2016 7:19 Resolved Jayson Solberg Rosemount Vu Pham 4/18/2016 8:28 Vu Pham Medium - 3-7 days 4/19/2016 9:50

135234 Utility Billing HELP WITH A REPORT 2/22/2016 7:23 Resolved Donna Gause Minnetonka Pam Kummer 2/22/2016 12:09 Pam Kummer Critical - 1 day 2/22/2016 12:09

135235 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 8:11 Resolved Sue Watson Golden Valley Dave Schleicher 2/22/2016 9:34 Dave Schleicher Medium - 3-7 days 2/22/2016 9:34

135236 Service Desk No Subject 2/22/2016 8:14 Resolved Rose Kruchten

Dakota

Communications

Center

Peter Carlson 2/23/2016 9:44 Diane Bodeen Medium - 3-7 days 2/23/2016 13:28

135237 Service Desk RE: Remove Rules 2/22/2016 8:14 Resolved Virginia Vaske LOGIS 2/22/2016 8:15 Virginia Vaske Medium - 3-7 days 2/22/2016 8:15

135238 JDE Finance Viewing docs in Tungsten 2/22/2016 8:15 In Progress Ron Hedberg Apple Valley Jill Davis 2/23/2016 7:51 Jill Davis Medium - 3-7 days

135239 Public Safety General Printrak Login 2/22/2016 8:15 Resolved Amanda Johnson Golden Valley John Rogers 2/22/2016 8:21 John Rogers Medium - 3-7 days 2/22/2016 8:21

135240 Service Desk remove mi-citrix3 from hosted backups on 2/26/16 2/22/2016 8:16 Resolved Craig Beers Minnetonka Scott Crocker 2/29/2016 6:45 Scott Crocker Medium - 3-7 days 2/29/2016 6:45

135241 JDE HR/Payroll Quick payroll question ee 117668 2/22/2016 8:34 Resolved Eve Lomaistro New Hope Nancy Hilary 2/22/2016 15:52 Richard Johnson Medium - 3-7 days 2/23/2016 7:24

135242 RecTrac Charge machines 2/22/2016 8:46 Resolved Sue LaCrosse Brooklyn Center Paul Norton 2/24/2016 10:20 Sue LaCrosse Medium - 3-7 days 4/6/2016 14:16

135243 RecTrac Hardware disconnected (VIC button is red) 2/22/2016 8:53 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/23/2016 15:09 Sue Christiansen Medium - 3-7 days 2/23/2016 15:09

135244 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 8:53 Resolved Steve Heintz St. Louis Park Dave Schleicher 2/26/2016 10:22 Dave Schleicher Medium - 3-7 days 2/26/2016 10:22

135245 Public Safety General HIGH - Reset Citrix Password 2/22/2016 8:56 Resolved Lynn Vasquez Eagan John Rogers 2/22/2016 11:06 John Rogers Medium - 3-7 days 2/22/2016 11:06

135246 Service Desk Decommission LO-HPSIM 2/22/2016 9:12 Resolved Janelle Day LOGIS Carl Pearson 3/15/2016 9:51 Carl Pearson Medium - 8-14 days 3/15/2016 9:52

135247 PIMS Security PIMS 2/22/2016 9:31 Resolved Kim Woog South St. Paul Maria Rucke 2/22/2016 12:29 Maria Rucke Medium - 3-7 days 2/22/2016 10:44

135248 Systems GroupUnable to access TEST AV and TEST NH after patches applied on

2/18/162/22/2016 9:32 Resolved Pam Kummer LOGIS Jeff Sibell 2/25/2016 8:37 Jeff Sibell High - 2 days 2/25/2016 8:37

135249 JDE Finance Next PCARD statement: 2/19/16 2/22/2016 9:39 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/23/2016 9:43 Brandi Aitkin Medium - 3-7 days 2/22/2016 12:11

of 186



135251 PIMS Requesting Business License Access to reports 2/22/2016 9:46 Resolved David Fisher Edina Maria Rucke 2/22/2016 9:52 Maria Rucke Medium - 3-7 days 2/22/2016 9:52

135252 Service Desk New Users 2/22/2016 9:52 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/9/2016 13:20 Joe Rader Medium - 3-7 days 3/9/2016 13:20

135253 PIMS FEE CHANGE 2/22/2016 9:52 Resolved Shannon Dietrich Golden Valley Maria Rucke 2/22/2016 10:55 Shannon Dietrich Medium - 3-7 days 2/22/2016 10:34


135255Public Safety

DevelopmentHCSO CAD data missing from FBR from HCIT outage? 2/22/2016 9:58 Resolved Keith Terlinden Maple Grove Matt O'Brien 3/22/2016 14:20 Matt O'Brien Medium - 3-7 days 3/22/2016 14:20

135256 JDE HR/Payroll Interim Void to verify please 2/22/2016 10:02 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 2/22/2016 10:16 Julie Nowlan Medium - 3-7 days 2/22/2016 10:18

135257 RecTrac

Maple Grove: 2 scanners not working correctly (VSI Ticket

#1235089) - does not advance to photo screen when card is

scanned

2/22/2016 10:12 Resolved Lisa Jost Maple Grove Sue Christiansen 4/5/2016 11:33 Sue Christiansen Medium - 3-7 days 4/5/2016 11:33

135258 JDE HR/Payroll EE 165318 not appearing in Hours Worked Build 2/22/2016 10:18 Resolved Steve Hauer Maple Grove Nancy Hilary 2/22/2016 10:27 Nancy Hilary Medium - 3-7 days 2/22/2016 10:19

135259 Class Splash page pictures 2/22/2016 10:19 Resolved Ann Davy Minnetonka Paul Norton 2/22/2016 10:59 Paul Norton Medium - 3-7 days 2/22/2016 10:59

135260 JDE Finance Change in JDE role 2/22/2016 10:36 Resolved Clara Hilger South St. Paul Jill Davis 2/22/2016 10:54 Jill Davis Medium - 3-7 days 2/22/2016 10:54

135261 Utility Billing Change in access to CIS 2/22/2016 10:38 Resolved Clara Hilger South St. Paul Connie Dalsen 2/22/2016 11:52 Connie Dalsen Medium - 3-7 days 2/22/2016 11:52

135262 JDE Finance proxy setup 2/22/2016 10:39 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 10:46 Jill Davis Medium - 3-7 days 2/22/2016 10:46

135263 Service Desk Archived e-mails 2/22/2016 10:40 Resolved Jill Davis LOGIS Peter Carlson 2/29/2016 8:21 Peter Carlson Medium - 3-7 days 2/29/2016 8:21

135264 Service Desk Quote AP for SSP 2/22/2016 10:44 Resolved Ian Hardie South St. Paul Lori Hackett 3/17/2016 15:43 Lori Hackett Medium - 3-7 days 3/17/2016 15:47

135265 Infrastructure Group Apply New Adder Licenses 2/22/2016 10:45 Resolved James Goldenstein Eden Prairie Adam Maloney 3/15/2016 8:34 Adam Maloney Medium - 3-7 days 3/15/2016 8:34

135267 RecTracSt. Louis Park: customers are having some issues when

registering for classes in RecTrac using phones or ipads2/22/2016 11:00 Resolved Carrie Mandler St. Louis Park Paul Norton 2/25/2016 12:49 Carrie Mandler Medium - 3-7 days 2/25/2016 10:46

135268 Property Data Add column to MF matrix to summarize number of apartments 2/22/2016 11:04 Resolved Norb Vossen LOGIS 2/23/2016 15:03 Norb VossenProject - no specified

due date2/23/2016 15:03

135269 RecTrac Screen freezing up during Pass Visit Processing 2/22/2016 11:08 Resolved Lisa Jost Maple Grove Paul Norton 4/7/2016 7:57 Paul Norton Medium - 3-7 days 4/7/2016 7:57

135270 Utility Billing Question on Information Tab 2/22/2016 11:11 Resolved JoAnn Eagen Farmington Pat Lindquist 2/24/2016 7:54 Pat Lindquist Medium - 3-7 days 2/24/2016 7:54

135272 Network Services Cisco 2951 Voice Gateway - Minnetonka 2/22/2016 11:13 Resolved Jeff Dulac Minnetonka Lori Hackett 3/14/2016 16:00 Lori Hackett Medium - 3-7 days 3/14/2016 16:00

135273 JDE HR/Payroll HT 2016 Reconciliation.xlsx 2/22/2016 11:33 Resolved Jennifer HoffmanHutchinson Utility

CommissionNikki Heinbuch 2/22/2016 15:34 Nancy Hilary Medium - 3-7 days 2/22/2016 14:52

135274 JDE Finance Finance Menu clean-up 2/22/2016 11:37 New Jill Davis LOGIS Jill Davis Medium - 3-7 days

135275 Service Desk User Removal 2/22/2016 11:39 Resolved Richard Johnson New Hope Joe Rader 2/22/2016 14:38 Joe Rader Medium - 3-7 days 2/22/2016 14:38

135276 Utility Billing Delete Final .LINK accounts 2/22/2016 11:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 2/22/2016 12:11 Pat Lindquist Medium - 3-7 days 2/22/2016 12:11

135277 Utility Billing Delete .link 2/22/2016 11:45 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/22/2016 12:01 Pat Lindquist Medium - 3-7 days 2/22/2016 12:01

135278 Property Data C/I characteristics 2/22/2016 11:48 New Norb Vossen LOGIS 2/22/2016 11:53 SystemProject - no specified

due date

135279 JDE HR/Payroll User Removal 2/22/2016 12:01Pending Client

ResponseShari Rains New Hope Dave Schleicher 2/22/2016 12:03 Dave Schleicher Medium - 3-7 days

135280 JDE HR/Payroll Password Reset 2/22/2016 12:03Pending Client

ResponseJason Cotten Edina Dave Schleicher 2/22/2016 12:09 Dave Schleicher Medium - 3-7 days

135281 Network Services RxPower high alarm 2/22/2016 12:17 Resolved Adam Maloney LOGIS Adam Maloney 4/20/2016 10:40 Adam Maloney Medium - 3-7 days 4/20/2016 10:40

135282 Utility Billing ub - open month of july 2015 2/22/2016 12:18 Resolved Vicki Cullen Brooklyn Center Pat Lindquist 2/23/2016 14:49 Pat Lindquist Critical - 1 day 2/23/2016 14:49

135283 Property Data New Senior Planner - City of Eden Prairie 2/22/2016 12:18 Resolved Troy Johnson Eden Prairie Norb Vossen 3/23/2016 14:59 Troy Johnson Medium - 3-7 days 3/23/2016 11:48

135284 Network Services Phone line is giving busiy signal 2/22/2016 12:19 Resolved Mark Holm Eagan Peter Carlson 2/22/2016 12:44 Peter Carlson High - 2 days 2/22/2016 12:44

135285 Utility Billing CIS Infinity Performance 2/22/2016 12:19 Resolved Gail Ripley Apple Valley Connie Dalsen 2/25/2016 9:26 Connie Dalsen Medium - 3-7 days 2/25/2016 9:26

135286 PIMS Add Contact Phone Number to Edina Renewal Notices 2/22/2016 12:29 Resolved Jane Timm Edina Sue Christiansen 2/22/2016 16:22 Sue Christiansen Medium - 3-7 days 2/22/2016 16:22

135287 JDE HR/Payroll ACA Integrity 2/22/2016 12:43 New Patti Kent Shakopee Nancy Hilary 2/22/2016 12:48 Nancy Hilary Medium - 3-7 days

135289 JDE HR/Payroll ACA Integrity 2/22/2016 12:53 New Sandra Tauer White Bear Lake Nancy Hilary 2/23/2016 11:01 Sandra Tauer Medium - 3-7 days

135290 JDE HR/Payroll ACA Integrity R56ACAI1 2/22/2016 12:56 New Nancy Hilary LOGIS Nancy Hilary 2/22/2016 13:01 Nancy Hilary Medium - 3-7 days

135291 JDE HR/Payroll New Hire - Vacation Accrual 2/22/2016 12:57Pending Client


135293 PIMS Problem with ePermits - Contractor 2/22/2016 13:20 Resolved Dawn Erickson Lakeville Maria Rucke 2/25/2016 13:50 Maria Rucke Medium - 3-7 days 2/25/2016 13:50

135294 GIS FW: ArcGIS 10.4 is available! 2/22/2016 13:30 Resolved Evan Tuon (SB Inc) New Hope Ben Verbick 3/17/2016 8:01 Ben Verbick Medium - 3-7 days 3/17/2016 8:01

135295 GIS Identify Feature LogisMap 2/22/2016 13:34 Resolved Sam Black Minnetonka Keith Anderson 2/22/2016 15:15 Karen Telega Medium - 3-7 days 2/22/2016 15:06

135296 Infrastructure Group Cannot load 2/22/2016 13:42 Resolved John Sydness Burnsville Vu Pham 2/23/2016 11:09 Vu Pham High - 2 days 2/23/2016 11:09

135297 Network Services Push out IE11 2/22/2016 13:52 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:06 Chad Remick Medium - 3-7 days 3/7/2016 10:06

of 186


135298 Property Data Prop Char - Property Mass update, add delete check box 2/22/2016 13:54 New Norb Vossen LOGIS 2/22/2016 13:56 SystemProject - no specified

due date

135299 PIMS Overpayment 2/22/2016 13:57 Resolved Kim Miller White Bear Lake Jane Watje 2/22/2016 14:00 Jane Watje Medium - 3-7 days 2/22/2016 14:00

135301 JDE Finance FW: Insight 2/22/2016 14:01 Resolved Eric Boettcher Edina Dave Schleicher 2/22/2016 14:24 Kyle Sawyer Medium - 3-7 days 2/22/2016 14:10

135302 JDE HR/Payroll Payroll Expense Distribution Code 2/22/2016 14:07 Resolved Shari Rains New Hope Nancy Hilary 2/22/2016 14:34 Shari Rains Medium - 3-7 days 2/23/2016 13:49

135303 JDE HR/Payroll Employee Terminations 2/22/2016 14:31 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/22/2016 14:47 Denise Heimerman Medium - 3-7 days 2/22/2016 14:44

135304 Utility Billing UB - removing ACH information in CIS 2/22/2016 14:37Pending Vendor

ResponseVicki Cullen Brooklyn Center Pam Kummer 3/25/2016 10:43 System Medium - 3-7 days

135305 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 14:45 Resolved Larry Jacobson Robbinsdale Dave Schleicher 4/5/2016 10:52 Jeff Zuba Medium - 3-7 days 4/5/2016 10:52

135306 Utility Billing EA - Apply Web Service Build 3.3.2.11 2/22/2016 14:53 Internal Testing Pam Kummer LOGIS Pam Kummer 4/28/2016 14:04 Lonnie Rolf High - 2 days

135307 Infrastructure Group Open Port access for the EAGAN PROD and TEST UB WebService 2/22/2016 15:02 Resolved Pam Kummer LOGIS Jude Giron 3/14/2016 8:50 Jude Giron Medium - 3-7 days 3/14/2016 8:50

135308 Service Desk Move websense IP to new policy 2/22/2016 15:05 Resolved Adam Knauer Golden Valley Peter Carlson 2/23/2016 8:59 Adam Knauer Medium - 3-7 days 2/23/2016 8:59

135309 Infrastructure Group US Digital Designs VPN access issue 2/22/2016 15:07 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


135310 Service DeskPlease restore "EDINA budget database backup 2015 *" files

from Dec 28 20152/22/2016 15:08 Resolved Dave Schleicher LOGIS Scott Crocker 2/23/2016 12:05 Dave Schleicher Medium - 3-7 days 2/23/2016 12:05

135311 JDE Finance Asset # 2810 & 2811 disposed in 2014 - depreciation in 2015 2/22/2016 15:10 Resolved Tracy Geise Farmington Jill Davis 2/23/2016 13:02 Jill Davis Medium - 3-7 days 2/23/2016 13:02

135312 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 15:17 Resolved Angie McIntire Ramsey Dave Schleicher 2/23/2016 7:00 Dave Schleicher Medium - 3-7 days 2/23/2016 7:00

135313 JDE Finance Deleting an asset 2/22/2016 15:23 Resolved Melissa Wilson Austin Jill Davis 2/23/2016 7:53 Jill Davis Medium - 3-7 days 2/29/2016 8:02

135314 PIMS LOGIS business license 2/22/2016 15:27 Resolved Lori Hensen Shakopee Maria Rucke 2/24/2016 7:04 Maria Rucke Medium - 3-7 days 2/24/2016 7:04

135315 RecTracGolden Valley, February 22: WEBTRAC-UNABLE TO MARK

TRANSACTION AT PNP2/22/2016 15:31 Resolved Sue Watson Golden Valley Sue Christiansen 2/29/2016 7:55 Sue Christiansen Medium - 3-7 days 2/29/2016 7:55

135316 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 15:34 Resolved Shari Rains New Hope Dave Schleicher 2/25/2016 14:18 Dave Schleicher Medium - 3-7 days 2/25/2016 14:18

135317 RecTracFW: Scheduled Event NO SHOW ON WEB END DATES FEB-APRIL

30 Complete2/22/2016 15:35 Resolved Arlene Frie Robbinsdale Paul Norton 2/23/2016 9:34 Paul Norton Medium - 3-7 days 2/23/2016 9:34

135318 Utility Billing Error message when printing WAV exceptions 2/22/2016 15:44 Resolved Gail Ripley Apple Valley Connie Dalsen 3/14/2016 12:16 Connie Dalsen Medium - 3-7 days 3/14/2016 12:16

135320 JDE Finance Shakopee Signature 2/22/2016 15:49 Resolved Kim Weckman Shakopee Dave Schleicher 2/23/2016 9:18 Dave Schleicher Medium - 3-7 days 2/23/2016 9:18

135321 JDE HR/Payroll W2 Correction EE 113934 2/22/2016 16:08 Resolved Lisa Linnane Farmington Nikki Heinbuch 2/23/2016 14:07 Lisa Linnane Medium - 3-7 days 2/23/2016 15:05

135322 Utility BillingI would like to add the customer number to the meter reading

file2/22/2016 16:11

Pending Client

ResponseVicki Cullen Brooklyn Center Pam Kummer 3/23/2016 14:57 Vicki Cullen Medium - 3-7 days


135324 PIMS Creation of Hold Reasons and Employee Codes 2/22/2016 16:31 Resolved David Fisher Edina Judd Harper 2/25/2016 10:42 Judd Harper Medium - 3-7 days 2/25/2016 10:42

135325 Network Services Datalink Renewal - LOGIS 2/22/2016 16:34 Resolved Janelle Day LOGIS Lori Hackett 3/9/2016 11:43 Lori Hackett Medium - 3-7 days 3/9/2016 11:43

135326 Infrastructure Group Credit Card Processing - Server Information 2/22/2016 17:15 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/26/2016 9:30 Jason Stickler Medium - 3-7 days 3/2/2016 11:02

135327Public Safety

Development

eCharging Citation Serice encounters exception on citation xml

file2/23/2016 6:28 Resolved Jason Ehlers LOGIS Matt O'Brien 2/23/2016 6:35 Matt O'Brien Medium - 3-7 days 2/23/2016 7:34

135328 Public Safety General Approval 2/23/2016 7:40 Resolved Christine O'Donnell Bloomington Renee Hosch 2/23/2016 9:14 Renee Hosch Medium - 3-7 days 2/23/2016 9:14

135329 Infrastructure Group Port changes at Bunker Hills 2/23/2016 7:46 Resolved Dave Sack Coon Rapids Vu Pham 3/11/2016 9:16 Vu Pham Medium - 3-7 days 3/11/2016 9:16

135330 Infrastructure Group Walk me through adding and removing VLANS from switch ports 2/23/2016 7:47 Resolved Marc Gade West St. Paul Jason Stickler 2/26/2016 10:30 Jason Stickler Medium - 3-7 days 2/29/2016 8:47

135331 Infrastructure Group LOGIS PCI CCW Time Restriction on VSI VPN Accounts 2/23/2016 7:54 Resolved Dimitrios Hilton LOGIS John Wondra 2/25/2016 11:57 John Wondra Medium - 3-7 days 2/25/2016 11:57

135332 PIMS Question about adding an address 2/23/2016 8:24 Resolved Joy Lang Coon Rapids Maria Rucke 2/23/2016 8:36 Maria Rucke Medium - 3-7 days 2/23/2016 8:36

135333 JDE HR/Payroll FW: GASB 68/71 implementation 2/23/2016 8:33 Resolved Jennifer HoffmanHutchinson Utility


135334 Property Data MI - error in apartment report 2/23/2016 8:42 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/23/2016 12:42 Shelly (Michelle) Gelo Medium - 3-7 days 2/23/2016 11:44

135335 Infrastructure Group connect to server in Burnsville domain 2/23/2016 8:43 Resolved Ben Verbick LOGIS Virginia Vaske 2/29/2016 11:57 Virginia Vaske Medium - 3-7 days 2/29/2016 11:57

135336 JDE HR/Payroll Terminate ESS access 2/23/2016 8:45 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/23/2016 8:53 Dave Schleicher Medium - 3-7 days 2/23/2016 8:53

135337 RecTrac Activity Roster Report is printing as a blank page 2/23/2016 8:48 Resolved Carol Oyaas Crystal Paul Norton 2/24/2016 11:20 Paul Norton Medium - 3-7 days 2/24/2016 11:20

135338 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/23/2016 9:05 Resolved Craig Beers Minnetonka Dave Schleicher 2/23/2016 9:27 Dave Schleicher Medium - 3-7 days 2/23/2016 9:27

135339 Utility Billing Cycle 4 Bills - Garbage Not Calculating Correctly 2/23/2016 9:20 Resolved Cindy McMillen Farmington Pat Lindquist 2/26/2016 12:49 Pat Lindquist Medium - 3-7 days 2/26/2016 12:49

135340 JDE Finance Insight Comments Character Limit 2/23/2016 9:22 Resolved Robin Hanson Farmington Dave Schleicher 2/23/2016 10:36 Robin Hanson Medium - 3-7 days 2/23/2016 9:25

135341 Network Services VPN Setup 2/23/2016 9:27 Resolved Ben Treptow LOGIS Peter Carlson 2/23/2016 10:28 Peter Carlson High - 2 days 2/23/2016 10:28

of 186


135342 Special Assessments WO - Timeout error 2/23/2016 9:28 Resolved Deb Score Woodbury Norb Vossen 2/23/2016 11:41 Norb Vossen Medium - 3-7 days 2/23/2016 11:41

135343 Network Services Reset Citrix Passwords 2/23/2016 9:33 Resolved Sue Setter Maple Grove Peter Carlson 2/23/2016 10:15 Peter Carlson Critical - 1 day 2/23/2016 10:15

135344 JDE Finance Please delete this page - BIC1D 2/23/2016 9:36 Resolved Brandi Aitkin Apple Valley Jill Davis 2/23/2016 9:59 Jill Davis Medium - 3-7 days 2/23/2016 10:00

135345 Service Desk Web-Sense Change 2/23/2016 9:36 Resolved David Klitzke Orono Peter Carlson 2/26/2016 15:54 Peter Carlson Medium - 3-7 days 2/29/2016 7:13

135346 RecTrac Labels & Datagrid - URGENT 2/23/2016 9:41 Resolved Amy Grannes Eagan Paul Norton 2/23/2016 15:12 Paul Norton Medium - 3-7 days 2/23/2016 15:12

135347 Network Services Get quote for Adobe license, then assist with install if purchased 2/23/2016 9:48 Resolved Jill BondhusRice/Steele

Consolidated PSAPLori Hackett 3/9/2016 16:41 Lori Hackett Medium - 3-7 days 3/9/2016 16:42

135348 Public Safety CAD Printer issue - not printing reports 2/23/2016 9:48 Resolved Tim Oconnor Owatonna Terry Hoium 2/25/2016 11:33 Terry Hoium Medium - 3-7 days 2/25/2016 11:33

135349 Network Services Image 4 New Desktops 2/23/2016 9:50 Resolved Don Rambow White Bear Lake Peter Carlson 2/25/2016 16:23 Peter Carlson Medium - 3-7 days 2/25/2016 15:55

135350 RecTrac Web Display System Rule 2/23/2016 9:52 Resolved Amy Grannes Eagan Paul Norton 2/23/2016 12:12 Paul Norton Medium - 3-7 days 2/23/2016 12:13

135351 Service Desk New soft token user 2/23/2016 9:52 Resolved Joan Waterstreet Edina Joe Rader 2/23/2016 12:49 Joe Rader Medium - 3-7 days 2/23/2016 12:49

135352 PIMS LOGIS business program 2/23/2016 9:56 Resolved Rachel Romansky Shakopee Maria Rucke 2/24/2016 7:03 Maria Rucke Medium - 3-7 days 2/24/2016 7:03

135353 JDE HR/Payroll WBL - Out put error 2/23/2016 10:00 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/23/2016 12:37 Sandra Tauer Medium - 3-7 days 2/23/2016 12:41

135354 Infrastructure GroupKathi Kamm's PCI PC having Intermittent Problem with Credit

Card Transactions2/23/2016 10:10 Resolved Dan Cook Eagan John Wondra 3/10/2016 16:29 John Wondra Medium - 3-7 days 3/10/2016 16:29

135355 JDE Finance Unpaid Invoices? - PID 9181 2/23/2016 10:21 Resolved Brandi Aitkin Apple Valley Jill Davis 2/23/2016 13:46 Brandi Aitkin Medium - 3-7 days 2/23/2016 10:25

135356 Infrastructure Group Firewall Change 2/23/2016 10:43 Resolved Patty Hartwig Brooklyn Center Jude Giron 2/25/2016 11:31 Jude Giron Medium - 3-7 days 3/11/2016 12:23

135357 Service Desk VPN User Moves 2/23/2016 10:59 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/23/2016 14:35 Patty Hartwig Medium - 3-7 days 2/23/2016 13:25

135358 Network Services 2016 RecTrac Risk Analysis 2/23/2016 11:01 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00

135359 Network Services 2016 ePermits Risk Analysis 2/23/2016 11:03 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00

135360 Network Services 2016 UB Risk Analysis 2/23/2016 11:03 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00

135361 JDE HR/Payroll ESS - New Users 2/23/2016 11:04 Resolved Wanita Williams Golden Valley Dave Schleicher 2/23/2016 14:08 Dave Schleicher Medium - 3-7 days 2/23/2016 14:08

135362 Property Data EP - SSN FTP 2/23/2016 11:08 Resolved Lisa Ramsey Eden Prairie Norb Vossen 2/23/2016 15:07 Norb Vossen High - 2 days 2/23/2016 15:07

135363 Network Services Upgrade Symantec Endpoint Protection 2/23/2016 11:08 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:36 Chad Remick Medium - 3-7 days 4/4/2016 9:36

135364 Property Data SLP - Re-Submittal - Assessment Report 2/23/2016 11:26 Resolved Cory Bultema St. Louis Park Norb Vossen 3/10/2016 9:23 Norb Vossen Medium - 3-7 days 3/10/2016 9:23

135365 Service Desk Citrix PD user 2/23/2016 12:01 Resolved Nancy Johnson Crystal Joe Rader 2/23/2016 12:53 Joe Rader Medium - 3-7 days 2/23/2016 12:53

135366 RecTracMaple Grove: MGCC: Error & No Sale button disappears from

screen2/23/2016 12:25 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:48 Mark Saari Medium - 3-7 days 4/11/2016 9:47

135367 JDE HR/Payroll EA received incorrect ACH file 2/23/2016 12:33 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/23/2016 13:01 Nikki Heinbuch Medium - 3-7 days 2/23/2016 13:01

135368 JDE Finance FW: Tungsten 2/23/2016 13:07 Resolved Lisa Reiten Apple Valley Jill Davis 2/24/2016 11:55 Lisa Reiten Medium - 3-7 days 2/24/2016 11:43

135369 PIMS SFQ - Certificate of Occupancy expiration 2/23/2016 13:10 Resolved Dawn Erickson Lakeville Jane Watje 2/23/2016 13:16 Jane Watje Medium - 3-7 days 2/23/2016 13:16

135370 Network Services iPhone setup issue 2/23/2016 13:14 Resolved Dean Busch Robbinsdale Brian Peterson 2/24/2016 9:54 Brian Peterson Medium - 3-7 days 2/24/2016 9:24

135371 Service Desk Phaseware VS email 2/23/2016 13:17 Resolved Jane Watje LOGIS Peter Carlson 2/26/2016 15:45 Peter Carlson Medium - 3-7 days 2/26/2016 15:45

135372 JDE HR/Payroll Voluntary Withholding during FLMA 2/23/2016 13:18 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 2/23/2016 14:19 Nikki Heinbuch Medium - 3-7 days 3/7/2016 9:18

135373 JDE FinanceTungsten missing image for 2/23/16 check run - PID 13948,

DocID62832/23/2016 13:22 New Sheri Robertson Maple Grove 2/23/2016 13:22 Sheri Robertson Medium - 3-7 days

135374 Infrastructure Group firewall settings 2/23/2016 13:39 Resolved Craig Beers Minnetonka Adam Maloney 2/23/2016 15:37 Adam Maloney High - 2 days 2/23/2016 15:37

135376 JDE Finance 15 expense 2/23/2016 14:13 Resolved Shari Rains New Hope Jill Davis 2/23/2016 15:38 Jill Davis Medium - 3-7 days 2/29/2016 7:56

135377 JDE Finance Duplicate SSN # 2/23/2016 14:24 Resolved Connie Neubeck St. Louis Park Jill Davis 2/23/2016 14:30 Jill Davis Medium - 3-7 days 2/23/2016 14:30

135378 RecTrac Minnetonka: Purchase History not matching Inquiry 2/23/2016 14:42 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 13:09 Paul Norton Medium - 3-7 days 2/24/2016 13:09

135379 Service Desk Restore Failed 2/23/2016 14:52 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/23/2016 15:52 Scott Crocker Medium - 3-7 days 2/23/2016 15:52

135380 JDE HR/Payroll accruals EE 111375 - NEED SOLUTION FOR NEGATIVE

POSITIVE MONTHS2/23/2016 15:05 In Progress Greg Moeller Crystal Nancy Hilary 3/25/2016 8:45 Greg Moeller Medium - 3-7 days

135381 Infrastructure Group Issues with ATAs not registering 2/23/2016 15:16 Resolved Paul Schweisthal Maple Grove Jude Giron 2/25/2016 12:48 Paul Schweisthal Medium - 3-7 days 2/25/2016 15:57

135382 JDE Finance Tungsten item in Non PO AV Time Out - PID 13957 2/23/2016 15:17 Resolved Sheri Robertson Maple Grove Jill Davis 2/23/2016 16:02 Sheri Robertson Medium - 3-7 days 2/23/2016 15:34

135383 Property Data LogisMap is not pulling Cash Equivalent values 2/23/2016 15:21 Resolved Norb Vossen LOGIS Norb Vossen 4/11/2016 15:31 Norb Vossen High - 2 days 4/11/2016 15:31

135384 Infrastructure Group New Anyconnect group AV-LDAP 2/23/2016 15:23 Resolved Taylor George Apple Valley Jason Stickler 3/22/2016 11:17 Taylor George Medium - 3-7 days 3/22/2016 14:55

135385 Property Data Sales Ratio Code not pulling in rejected codes 2/23/2016 15:25 Resolved Norb Vossen LOGIS Norb Vossen 2/24/2016 9:56 Norb Vossen High - 2 days 2/24/2016 9:56

135386 Property Data LogisMap - NBR boundary lines are disappearing 2/23/2016 15:28 New Norb Vossen LOGIS Norb Vossen 2/24/2016 9:04 Ray Jozwiak Medium - 3-7 days

135387 Property Data Sales Ratio Analysis report 2/23/2016 15:31 New Norb Vossen LOGIS 2/23/2016 15:33 SystemProject - no specified

due date

135388 Property Data CAMA Inquiry, export to Excel 2/23/2016 15:33 New Norb Vossen LOGIS 2/23/2016 15:35 SystemProject - no specified

due date

of 186


135389 Property Data Parcel Search - MDI fix 2/23/2016 15:35 New Norb Vossen LOGIS 2/23/2016 15:37 SystemProject - no specified

due date

135390 Property Data CAMA Residential, add dwelling type as selection 2/23/2016 15:40 New Norb Vossen LOGIS 2/23/2016 15:41 SystemProject - no specified

due date

135391 Property Data Update Quintile Report form 2/23/2016 15:46 New Norb Vossen LOGIS 2/23/2016 15:48 SystemProject - no specified

due date

135392 Systems Group Can't log into the new LOGIS Blog Site 2/23/2016 15:53 Resolved Paul Norton LOGIS John Paulsen 2/25/2016 8:23 Sue Christiansen Medium - 3-7 days 2/25/2016 8:51


135394 Service Desk Soft Entrust Token 2/23/2016 15:55 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/24/2016 15:14 Joe Rader Medium - 3-7 days 2/24/2016 15:17

135395 Infrastructure Group Create VLAN for LOGIS hosted serves for WBL 2/23/2016 15:55 Resolved Don Rambow White Bear Lake John Wondra 3/22/2016 11:04 John Wondra Medium - 3-7 days 3/22/2016 11:04

135396 Property Data City of Eden Prairie - 2016 Data Request 2/23/2016 16:19 Resolved Dave Buswell Eden Prairie Norb Vossen 2/29/2016 13:13 Norb Vossen Medium - 3-7 days 2/29/2016 13:13

135397 Service Desk New token and VPN user 2/23/2016 16:25 Resolved Matt Henning Maple Grove Joe Rader 2/24/2016 11:43 Joe Rader Medium - 3-7 days 2/24/2016 13:25

135398 Infrastructure Group configure to Police Vlan 2/23/2016 16:29 Resolved Jason Shostedt Richfield Virginia Vaske 2/24/2016 14:33 Virginia Vaske Medium - 3-7 days 2/24/2016 14:33

135399 Service Desk WBL: Maintenance Item 2/23/2016 18:12 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:31 Chad Remick Medium - 3-7 days 3/7/2016 10:32

135400 Service Desk WBL: Request for Email Access-for Chad 2/24/2016 7:11 Resolved Don Rambow White Bear Lake Chad Remick 2/29/2016 9:30 Chad Remick Medium - 3-7 days 2/29/2016 9:31

135401 Network Services Issues with Microsoft Surface 2/24/2016 7:43 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:32 Chad Remick Medium - 3-7 days 3/7/2016 10:33

135402 JDE Finance Issue with R55GLACT2 report 2/24/2016 7:45 Resolved Brenda Treiber Crystal Jill Davis 3/1/2016 15:59 Jill Davis Medium - 3-7 days 3/7/2016 10:31

135403 Utility Billing billing control tables 2/24/2016 7:48 Resolved Barbara Baer Eden Prairie Connie Dalsen 2/25/2016 11:30 Connie Dalsen High - 2 days 2/25/2016 11:30

135404 Network Services McShield Service Keeps Stopping 2/24/2016 7:58 Resolved George Jensen Anoka County JLEC Chad Remick 2/25/2016 14:03 Chad Remick Medium - 3-7 days 2/25/2016 16:17

135405 Service Desk Open ports for OpenDNS 2/24/2016 8:06 Resolved George Jensen Anoka County JLEC Chad Remick 4/8/2016 9:49 Chad RemickProject - no specified

due date4/8/2016 9:50

135406 RecTracMAPLE GROVE TEST - adding RecTrac users as parties to

RecTrac incidents2/24/2016 8:14 Resolved Lisa Jost Maple Grove Sue Christiansen 2/25/2016 12:29 Sue Christiansen Medium - 3-7 days 2/25/2016 12:29

135407 JDE HR/Payroll WBL - Payroll processing 2/24/2016 8:23 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/24/2016 10:01 Sandra Tauer Medium - 3-7 days 2/24/2016 10:46

135408 Public Safety Records OW CAD 24 Hr Report issue 2/24/2016 8:27 New Terrence Flynn Owatonna John Rogers 3/1/2016 8:41 John Rogers Medium - 3-7 days

135409 Network Services bluetooth Headset - NWCT 2/24/2016 8:38 Resolved Shawn Christie NWCT Lori Hackett 3/31/2016 9:35 Lori Hackett Medium - 3-7 days 3/31/2016 9:39

135410 RecTrac Eagan: Preschool - Installment Billing 2/24/2016 8:42 Resolved Amy Grannes Eagan Paul Norton 2/26/2016 13:20 Paul Norton Medium - 3-7 days 2/26/2016 13:20

135411 Property Data Edina 2016 Assessment Resubmittal 2/24/2016 8:42 Resolved Bob Wilson Edina Norb Vossen 3/10/2016 9:22 Norb Vossen Medium - 3-7 days 3/10/2016 9:22

135412 Network Services Quote Request for Datacenter UPS 2/24/2016 8:48 Resolved James Anderson NWCT Lori Hackett 3/31/2016 10:22 Lori Hackett Medium - 3-7 days 4/13/2016 22:54

135413 Service Desk Windows 10 testing 2/24/2016 8:54 Resolved Janelle Day LOGIS Peter Carlson 3/1/2016 15:04 Peter Carlson Medium - 3-7 days 3/2/2016 8:55

135414 Service Desk Restores of DB1 Environments 2/24/2016 9:17 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 7:58 Scott Crocker Medium - 3-7 days 2/25/2016 8:04



135417 JDE HR/Payroll Removal of ESS access for termed employees 2/24/2016 9:22 Resolved Gina Dwyer Eagan Dave Schleicher 2/24/2016 9:43 Dave Schleicher Medium - 3-7 days 2/24/2016 9:43

135418 Service Desk Install New Visio License - LOGIS 2/24/2016 9:23 Resolved Dave Schleicher LOGIS Peter Carlson 3/18/2016 11:01 Peter Carlson Medium - 3-7 days 3/18/2016 11:00

135419 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 9:38 Resolved George Gombos LOGIS Dave Schleicher 3/8/2016 6:51 Dave Schleicher Medium - 3-7 days 3/8/2016 6:51

135420 Utility Billing can you help me make this report? 2/24/2016 9:40Pending Client

ResponseAbby Decker Eagan Pam Kummer 2/24/2016 9:40 Pam Kummer Medium - 3-7 days

135421 Service Desk Restore of DB2TESTA 2/24/2016 9:42 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 8:24 Scott Crocker Medium - 3-7 days 2/25/2016 8:25

135422 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 9:50 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/2/2016 14:45 Dave Schleicher Medium - 3-7 days 3/2/2016 14:45

135423 Service Desk Nagios configuration. 2/24/2016 9:59 Resolved George Jensen Anoka County JLEC Carl Pearson 2/26/2016 15:45 Carl Pearson Medium - 3-7 days 2/26/2016 15:45

135424 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 10:21Pending Client

ResponseKyle Sawyer Edina Dave Schleicher 3/4/2016 14:24 Kyle Sawyer Medium - 3-7 days

135425 Infrastructure Group Install of New Phones/Licensing - Richfield 2/24/2016 10:24 Resolved Kim Mabel Richfield Jason Stickler 4/4/2016 13:41 Kim Mabel Medium - 3-7 days 4/4/2016 13:51

135426 RecTracMaple Grove: WEBTRAC-UNABLE TO MARK TRANSACTION AT

PNP2/24/2016 10:35 Resolved Kris Ryan Maple Grove Sue Christiansen 3/1/2016 16:03 Sue Christiansen Medium - 3-7 days 3/1/2016 16:03

135427 PIMS C of O report 2/24/2016 10:37 Resolved Dawn Erickson Lakeville Maria Rucke 2/24/2016 13:11 Maria Rucke Medium - 3-7 days 2/24/2016 13:11

135428 Systems Group RDP to webtest02 2/24/2016 10:46 Resolved Ray Jozwiak LOGIS Jeff Sibell 2/25/2016 8:37 Jeff Sibell Medium - 3-7 days 2/25/2016 8:37

135429 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 10:55 Resolved Kerri Kindsvater White Bear Lake Dave Schleicher 2/24/2016 12:37 Dave Schleicher Medium - 3-7 days 2/24/2016 12:38

135430 Network Services New PD Token User 2/24/2016 10:57 Resolved Paul Schweisthal Maple Grove Joe Rader 2/24/2016 15:16 Sue Christiansen Medium - 3-7 days 2/24/2016 14:56

135431 JDE HR/Payroll Unemployment on R073162 Report 2/24/2016 11:13 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/24/2016 11:25 Nikki Heinbuch Medium - 3-7 days 2/26/2016 13:58

135432 PIMS Reprint permit 2/24/2016 11:14 Resolved Kim Woog South St. Paul Maria Rucke 2/24/2016 15:57 Maria Rucke Medium - 3-7 days 2/24/2016 15:57

135434 Property Data City of Minnetonka - 2016 Data Request 2/24/2016 11:21 Resolved Colin Schmidt Minnetonka Norb Vossen 2/26/2016 14:26 Norb Vossen Medium - 3-7 days 2/26/2016 14:26

of 186


135435 Property Data EP - Homestead FTP 2/24/2016 11:22 Resolved Lisa Ramsey Eden Prairie Norb Vossen 2/24/2016 16:38 Lisa Ramsey Medium - 3-7 days 2/24/2016 16:36

135436 JDE Finance R55GLACT2 Report - update needed 2/24/2016 11:23 Resolved Jill Davis LOGIS Jill Davis 3/7/2016 10:30 Jill Davis Medium - 3-7 days 3/7/2016 10:30

135437 Infrastructure Group Nessus Scanner ACLs for Edina's Internal PCI Networks 2/24/2016 11:26 Resolved Ryan Browning Edina Jason Stickler 3/17/2016 15:18 Ryan Browning Medium - 3-7 days 3/17/2016 15:18

135438 PIMS Set up user in SFQ, PhaseWare and PIMS distributions list 2/24/2016 11:26 Resolved Ann Jacklitch Maple Grove Maria Rucke 2/25/2016 9:59 Maria Rucke Medium - 3-7 days 2/25/2016 9:59

135439 RecTracHow do we change an activity or pass room reservation for a

single day? (VSI Ticket #1236062)2/24/2016 11:42 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/25/2016 10:41 Sue Christiansen Medium - 3-7 days 2/25/2016 10:31

135440 Network Services Reset Citrix passwords for the following users 2/24/2016 11:51 Resolved Sue Setter Maple Grove Joe Rader 2/24/2016 15:05 Joe Rader High - 2 days 2/24/2016 15:04

135441 JDE HR/Payroll New Employee - Bailey 2/24/2016 11:54 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/24/2016 14:28 Denise Heimerman Medium - 3-7 days 2/24/2016 13:09

135442 JDE HR/Payroll 2016 e-News for Payroll Professionals 2/24/2016 12:02 New Nancy Hilary LOGIS Nancy Hilary 2/24/2016 12:07 Nancy Hilary Medium - 3-7 days

135443 JDE HR/Payroll union code question EE 108076 2/24/2016 12:04Pending Client

ResponsePatti Page Brooklyn Center Nancy Hilary 2/24/2016 12:54 Nancy Hilary Medium - 3-7 days


135445 RecTrac photo 2/24/2016 12:41 Resolved Kacie Robinson Lakeville Paul Norton 2/24/2016 14:43 Paul Norton Medium - 3-7 days 2/24/2016 14:44

135447 Special Assessments SA future payment date. 2/24/2016 13:20 Ready for Release Norb Vossen LOGIS Norb Vossen 2/26/2016 10:43 Norb Vossen High - 2 days

135448 RecTrac New membership pass not scanning in correctly 2/24/2016 13:52 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 14:09 Kelly O'Dea Critical - 1 day 2/24/2016 14:05

135449 Utility Billing I need to open up August 2015 2/24/2016 14:06 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 2/25/2016 14:39 Connie Dalsen Critical - 1 day 2/25/2016 14:39

135450 JDE Finance zero receipt 2/24/2016 14:11 Resolved Tracy Geise Farmington Jill Davis 2/24/2016 15:03 Tracy Geise Medium - 3-7 days 2/24/2016 15:03

135451 RecTrac Cannot find clients via search - Manibharaehy 2/24/2016 14:17 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/25/2016 8:43 Sue Christiansen Medium - 3-7 days 2/25/2016 8:43

135452 RecTrac Daily Close 2/24/2016 14:24 Resolved Tamara Wallace Lakeville Sue Christiansen 2/24/2016 15:37 Sue Christiansen Medium - 3-7 days 2/24/2016 15:37

135453 PIMS Code enforcement; updating inspector job titles on notices 2/24/2016 14:34 Resolved Chee Yang Crystal Judd Harper 2/29/2016 16:01 Joe Tomasetti Medium - 3-7 days 2/29/2016 16:00

135454 JDE HR/Payroll Payroll register is off 2/24/2016 14:36 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/16/2016 10:03 Nancy Hilary Medium - 3-7 days 5/13/2016 13:34

135455 Service Desk Designing Cisco Network Service Architecture Training for Vu 2/24/2016 14:38 Resolved Janelle Day LOGIS Lori Hackett 2/26/2016 11:42 Lori Hackett Medium - 3-7 days 2/26/2016 11:42

135456 Service Desk Add ED-Filter to Nagios 2/24/2016 14:39 Resolved Ryan Browning Edina Joe Rader 2/24/2016 15:33 Joe RaderProject - no specified

due date2/24/2016 15:33

135457 Infrastructure Group Wakota Switch 2/24/2016 14:46 Resolved Ian Hardie South St. Paul Adam Maloney 3/7/2016 13:29 Adam Maloney Medium - 3-7 days 3/7/2016 13:29

135458 RecTrac Minnetonka: Cannot pull 'Achieved' rosters 2/24/2016 14:53 Resolved Kelly O'Dea Minnetonka Paul Norton 2/25/2016 13:46 Paul Norton Medium - 3-7 days 2/25/2016 13:46

135460 JDE HR/Payroll User removal 2/24/2016 15:16 Resolved Renee Korts Maple Grove Dave Schleicher 2/25/2016 11:34 Dave Schleicher Medium - 3-7 days 2/25/2016 11:34

135461 Network Services Quote WBL PD and CH Switches 2/24/2016 15:16 Resolved Kevin Pikkaraine LOGIS Adam Maloney 3/4/2016 15:24 Adam Maloney Medium - 3-7 days 3/4/2016 15:24

135462 Network Services P.Toohey Citrix account locked due to inactivity 2/24/2016 15:16 Resolved Brian Loots Brooklyn Center Joe Rader 2/24/2016 15:28 Joe Rader Medium - 3-7 days 2/24/2016 15:28

135463 JDE Finance Bank Reconciliation 2/24/2016 15:20 Resolved Nick BishopMinnesota Transit


135464 JDE Finance No access 2/24/2016 15:29 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/24/2016 15:44 Margaret 'Maggie' Wagner Medium - 3-7 days 2/29/2016 7:56

135465 Service Desk Ext. 3309 2/24/2016 15:32 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/24/2016 15:51 Joe Rader Medium - 3-7 days 2/24/2016 15:51

135466 Service Desk new officer request 2/24/2016 15:42 Resolved Lois Klasen Inver Grove Heights Peter Carlson 3/10/2016 11:57 Patrick Sloan Medium - 3-7 days 3/10/2016 13:44

135467 PIMS2 permits shared data FYI.....Here is a Screen Shot of the Error

Message2/24/2016 15:42 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/24/2016 15:54 Maria Rucke Medium - 3-7 days 2/24/2016 15:54

135468 PIMS RPZ Annual Inspection Report 2/24/2016 15:51 Resolved Peggy Faber Apple Valley Judd Harper 3/8/2016 11:03 Judd Harper Medium - 3-7 days 3/8/2016 11:03

135469 PIMS PIMS Credit Card Dispute 2/24/2016 16:00 Resolved Sue Watson Golden Valley Maria Rucke 2/24/2016 16:23 Maria Rucke Medium - 3-7 days 2/24/2016 16:23

135470 PIMSInquiry on how to earmark permit fees for a particular

development2/24/2016 16:08 Resolved Jeff Alger New Hope Judd Harper 3/7/2016 10:36 Judd Harper Medium - 3-7 days 3/7/2016 10:36

135472 Infrastructure Group Expand City Hall POS VLAN 2/24/2016 16:12 Resolved Sally Morton Richfield John Wondra 2/25/2016 11:56 John Wondra Medium - 3-7 days 2/25/2016 11:56

135473 JDE Finance Department setup issue 2/24/2016 16:14 Resolved Carol Gass New Hope Dave Schleicher 3/14/2016 9:42 Dave Schleicher Medium - 3-7 days 3/14/2016 9:42


135475 RecTracGolden Valley: New report for people who reserve picnic shelters

and purchase a beer/wine permit (VSI ticket #1239678)2/24/2016 16:37 Client to Test Sheila Van Sloun Golden Valley Paul Norton 4/14/2016 11:11 Sheila Van Sloun Critical - 1 day

135476 PIMS Documentation for RPZ enhancements 2/24/2016 16:45 Resolved Jane Watje LOGIS Jane Watje 2/25/2016 16:28 Jane Watje Medium - 3-7 days 2/25/2016 16:28

135477 Service Desk Please add user to GAL 2/24/2016 17:41 Resolved Maria Rucke LOGIS Peter Carlson 2/25/2016 7:19 Peter Carlson Medium - 3-7 days 2/25/2016 7:19

135478 RecTrac Activity Enrollment by Day - Cannot adjust the max per day 2/25/2016 5:11 Resolved Kelly O'Dea Minnetonka Paul Norton 2/29/2016 15:55 Kelly O'Dea Medium - 3-7 days 2/29/2016 15:35

135479 PIMS Make 5 permit types inactive 2/25/2016 6:08 Resolved Tracy Thorstenson Crystal Maria Rucke 2/25/2016 18:21 Maria Rucke Medium - 3-7 days 2/25/2016 18:21

135480 PIMS RE: Owner information 2/25/2016 6:27 Resolved David Fisher Edina Maria Rucke 2/26/2016 5:49 Maria Rucke Medium - 3-7 days 2/26/2016 5:49

of 186


135481 PIMS FW: PayPal Limit - ePermits 2/25/2016 6:48 Resolved Katie Bisek Edina Maria Rucke 2/25/2016 13:46 Maria Rucke Medium - 3-7 days 2/25/2016 13:46

135482 Network Services Disk Space at 1% Free 2/25/2016 7:48 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 8:29 Chad Remick Medium - 3-7 days 3/14/2016 8:30

135483 Service Desk NAGIOS change 2/25/2016 7:56 Resolved Nikki Farrow St. Louis Park Carl Pearson 2/25/2016 14:47 Carl Pearson Medium - 3-7 days 2/25/2016 14:47

135484 Utility Billing WAV Comparison Report Cycle 3 2/25/2016 8:15 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/26/2016 10:13 Pat Lindquist Medium - 3-7 days 2/26/2016 10:13

135485 Infrastructure Group Create new DHCP Range 2/25/2016 8:28 Resolved Patty Hartwig Brooklyn Center Jason Stickler 5/2/2016 10:42 Jason Stickler Medium - 3-7 days 5/2/2016 10:42

135486 Infrastructure Group Open internet access for Adaxes server and myaccount.logis.org 2/25/2016 8:29 Resolved Carl Pearson LOGIS Vu Pham 3/14/2016 9:24 Vu Pham Medium - 3-7 days 3/14/2016 9:24

135487 PIMS Delete Payment 2/25/2016 8:46 Resolved Mary LaRose New Hope Judd Harper 2/25/2016 8:57 Judd Harper Medium - 3-7 days 2/25/2016 8:57

135488 PIMS Need to customize C of O for Willmar 2/25/2016 8:50 Resolved Meg Feikema Willmar Maria Rucke 4/1/2016 13:10 Maria Rucke Medium - 3-7 days 4/1/2016 13:10

135489 Network Services Cisco Unified CCX Historical Reports Failing 2/25/2016 8:52 Resolved Matt Henning Maple Grove John Paulsen 3/4/2016 11:53 John Paulsen Medium - 3-7 days 3/4/2016 11:53

135490 Systems Group SL - ACH File Not Transferring 2/25/2016 8:53 Resolved Pam Kummer LOGIS Jeff Sibell 4/14/2016 9:45 Jeff Sibell High - 2 days 4/14/2016 9:45

135492 Network Services Add State DNS record for myaccount.logis.org 2/25/2016 9:08 Resolved Carl Pearson LOGIS Brian Peterson 2/25/2016 10:13 Brian Peterson High - 2 days 2/25/2016 10:13

135493 PIMS RE: Animal License screens from meeting 2016.01.22 2/25/2016 9:19 Resolved Ann Boettcher St. Louis Park Maria Rucke 2/28/2016 11:55 Maria Rucke Medium - 3-7 days 2/28/2016 11:55

135494 Systems GroupNeed Access to Old LOGIS Blog site to move articles to New Blog

Site2/25/2016 9:22 Resolved Paul Norton LOGIS Jeff Sibell 3/3/2016 13:40 Jeff Sibell Medium - 3-7 days 3/3/2016 13:40

135495 Service Desk Enable account - BC 2/25/2016 9:22 Resolved Mitchell Winiecki LOGIS Joe Rader 2/25/2016 9:36 Joe Rader Medium - 3-7 days 2/25/2016 9:36

135496 JDE HR/Payroll Reset passwords. 2/25/2016 9:37 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/25/2016 11:39 Sandra Tauer Medium - 3-7 days 2/25/2016 11:43

135497 PIMS Needed application fee and payment removed 2/25/2016 9:48 Resolved Jackie Onischuk Edina Maria Rucke 2/25/2016 9:56 Maria Rucke Medium - 3-7 days 2/25/2016 9:56

135498 Network Services Investigate ASA shun reason 2/25/2016 9:51 Resolved Tom Venables Burnsville Adam Maloney 3/2/2016 15:52 Adam Maloney Medium - 3-7 days 3/2/2016 15:52

135499 Utility Billing Cycle 3 WAV Pickup and Comparison 2/25/2016 9:57 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/26/2016 11:47 Connie Dalsen Medium - 3-7 days 2/26/2016 11:47

135500 Network Services 10Gb port options for CH and PW 2/25/2016 10:01 Resolved Dave Sack Coon Rapids Adam Maloney 3/15/2016 10:50 Adam Maloney Medium - 3-7 days 3/15/2016 10:50

135501 JDE Finance FW: Tungsten Code Updates 2/25/2016 10:16 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/25/2016 10:21 Jill Davis Medium - 3-7 days 2/25/2016 10:24

135502 Utility Billing New radios/remotes in CIS 2/25/2016 10:19 Resolved Wanita Milana Crystal Pam Kummer 2/29/2016 13:35 Pam Kummer High - 2 days 2/29/2016 13:35

135503 Utility Billing Cycle 4 billing GA Only Accounts have issues 2/25/2016 10:22 Resolved Cindy McMillen Farmington Pat Lindquist 2/25/2016 11:12 Pat Lindquist Critical - 1 day 2/25/2016 11:12

135504 PIMS ID# 14787 and 12358 2/25/2016 10:23 Resolved Shirley Johnson South St. Paul Judd Harper 2/26/2016 10:27 Judd Harper Medium - 3-7 days 2/26/2016 10:27

135506 Infrastructure Group Install New SIP Device Licenses 2/25/2016 10:34 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/1/2016 8:33 Jude Giron Medium - 3-7 days 3/1/2016 8:33

135507 RecTrac WebTrac Registration not showing up in RecTrac 2/25/2016 10:37Pending Client

ResponseShannon Young South St. Paul Paul Norton 4/12/2016 15:33 Sue Christiansen Medium - 3-7 days

135508 Network Services Quote ASA 5505 - Between 911 and City Network 2/25/2016 10:40 Resolved James Goldenstein Eden Prairie Lori Hackett 3/29/2016 14:11 Lori Hackett Medium - 3-7 days 3/29/2016 14:13

135509 PIMS Edina Single Renewals: Commercial Kennel section 2/25/2016 10:42 Resolved Jane Timm Edina Sue Christiansen 2/26/2016 10:35 Sue Christiansen Medium - 3-7 days 2/26/2016 10:35

135510 RecTracLakeville Heritage Center - questions about setting up Trips in

RecTrac, for viewing in WebTrac2/25/2016 10:43 In Progress Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 10:52 Sue Christiansen Medium - 3-7 days

135511 PIMS Fee missing on Merchant's record 2/25/2016 10:54 Resolved Jane Timm Edina Jane Watje 2/25/2016 10:59 Jane Watje Medium - 3-7 days 2/25/2016 10:59

135512 RecTrac Question about Questions 2/25/2016 10:59 Resolved Amy Grannes Eagan Paul Norton 2/25/2016 14:07 Amy Grannes Medium - 3-7 days 2/25/2016 11:22

135513 Systems Group DMZ Password Reset Site 2/25/2016 11:09 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 3/3/2016 13:42 Jeff Sibell Medium - 3-7 days 3/3/2016 13:42

135514 Service Desk IPT Change 2/25/2016 11:20 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/2/2016 9:00 Joe Rader Medium - 3-7 days 3/2/2016 9:00

135515 JDE HR/Payroll Termed Employee ESS Access 2/25/2016 11:31 Resolved Wanita Williams Golden Valley Dave Schleicher 2/29/2016 8:51 Dave Schleicher Medium - 3-7 days 2/29/2016 8:51

135516 JDE HR/Payroll Security Report 2/25/2016 11:31 Resolved Renee Korts Maple Grove Dave Schleicher 2/29/2016 15:30 Dave Schleicher Medium - 3-7 days 2/29/2016 15:30

135517 RecTrac

#3 Priority: I need to change the rule for the new trips I

entered, so that this message (attached) does not pop up at

registration.

2/25/2016 11:44 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 5/10/2016 13:17 Sue Christiansen Medium - 3-7 days 5/10/2016 13:17

135518 Utility Billing Billing date changed back 2/25/2016 11:46 Resolved Elissa Golden Woodbury Connie Dalsen 3/11/2016 7:49 Connie Dalsen Medium - 3-7 days 3/11/2016 7:49

135519 Utility Billing Customer # 19412, 19342 2/25/2016 12:02 Resolved JoAnn Eagen Farmington Pat Lindquist 2/25/2016 14:15 Pat Lindquist Medium - 3-7 days 2/25/2016 14:15

135521 Service Desk Resigned employee/Owatonna police 2/25/2016 12:05 Resolved Karen WhittakerRice/Steele


135522 RecTracLakeville: Question about Bulk reprinting of receipts when

canceling a course2/25/2016 12:07 Resolved Jane Ottum Lakeville Paul Norton 2/25/2016 16:12 Paul Norton Medium - 3-7 days 2/25/2016 16:12

135523 Service Desk WBL: Computer Update 2/25/2016 12:18 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:08 Chad Remick Medium - 3-7 days 3/7/2016 10:08

135524 JDE HR/Payroll Attendance trend 2/25/2016 12:27 Resolved Jessica Nikunen Minnetonka Nancy Hilary 2/25/2016 12:36 Jessica Nikunen Medium - 3-7 days 2/25/2016 12:36

135525 Utility Billing 2016 WAV 2/25/2016 12:27 Resolved Donna Schwartz Robbinsdale Pam Kummer 2/25/2016 15:11 Pam Kummer Medium - 3-7 days 2/25/2016 15:11

135526 JDE Finance FW: report request 2/25/2016 12:35 Resolved Cathy Broughten Apple Valley Jill Davis 2/25/2016 13:41 Jill Davis Medium - 3-7 days 2/29/2016 7:55

135527 JDE HR/Payroll Old custom reports 2/25/2016 12:37 Resolved Jessica Nikunen Minnetonka Nancy Hilary 2/25/2016 14:29 Jessica Nikunen Medium - 3-7 days 2/25/2016 13:57

135528 JDE HR/Payroll WBL - Terminate JDE ESS Leave Accrual Role 2/25/2016 12:38 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/29/2016 15:33 Dave Schleicher Medium - 3-7 days 2/29/2016 15:34

of 186


135529 JDE HR/Payroll upgrade this summer 2/25/2016 12:51 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 2/25/2016 14:00 Jodie Hildestad Medium - 3-7 days 2/25/2016 14:01

135530 JDE HR/Payroll Employee changing to Medicare only EE 117708 2/25/2016 12:55 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 2/25/2016 14:21 Nikki Heinbuch Medium - 3-7 days 2/25/2016 14:26

135531 Network Services Unable to open Outlook 2/25/2016 13:04 Resolved Don Rambow White Bear Lake Chad Remick 2/25/2016 13:00 Chad Remick Medium - 3-7 days 2/25/2016 13:08

135532 Service Desk Video Server Configuration 2/25/2016 13:06 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/24/2016 0:00 Scott Crocker Medium - 3-7 days 2/25/2016 13:10

135533 PIMS Remove Data Entry 2/25/2016 13:09 Resolved Jeff Alger New Hope Judd Harper 2/25/2016 13:42 Judd Harper Medium - 3-7 days 2/25/2016 13:42

135534 Infrastructure Group Look at firewall logs 2/25/2016 13:19 Resolved Jason Shostedt Richfield Vu Pham 3/8/2016 14:05 Vu Pham Medium - 3-7 days 3/8/2016 14:05

135535 Service Desk Restore of Ramsey PIMS into TR PIMS 2/25/2016 13:40 Resolved Jane Watje LOGIS Peter Carlson 2/25/2016 14:33 Maria Rucke Medium - 3-7 days 2/25/2016 14:14

135536 JDE Finance Check signature 2/25/2016 13:41 Resolved Kim Weckman Shakopee Dave Schleicher 2/25/2016 13:49 Dave Schleicher Medium - 3-7 days 2/25/2016 13:49

135538 PIMS Contractor having a problem pulling an ePermit 2/25/2016 13:54 Resolved JoAnne Burr St. Louis Park Maria Rucke 2/25/2016 13:58 Maria Rucke Medium - 3-7 days 2/25/2016 13:58

135539 Public Safety CAD Police PMDC config for squad 1503 2/25/2016 13:56 Resolved Jason Shostedt Richfield 2/25/2016 14:51 Terry Hoium Medium - 3-7 days 2/25/2016 14:51

135540 Infrastructure Groupfirewall? - unable to lanuch applications on citrix server from PD

subnet2/25/2016 14:12 Resolved Craig Beers Minnetonka John Wondra 2/26/2016 14:55 John Wondra High - 2 days 2/26/2016 14:55

135541 Infrastructure Group Traffic issue 2/25/2016 14:14 Resolved Rachel Romansky Shakopee Vu Pham 2/25/2016 14:46 Vu Pham Medium - 3-7 days 2/25/2016 14:46

135542 RecTrac Check Numbers 2/25/2016 14:19 Resolved Amy Grannes Eagan Paul Norton 2/26/2016 7:09 Amy Grannes Medium - 3-7 days 2/25/2016 15:50

135543 Service Desk FDM Server went down. 2/25/2016 14:21 Resolved George Jensen Anoka County JLEC Scott Crocker 3/7/2016 14:04 Scott Crocker Medium - 3-7 days 3/7/2016 10:09

135544 JDE HR/Payroll HR/PR Training 2016 2/25/2016 14:24 New Jessica Nikunen Minnetonka Nancy Hilary 3/23/2016 9:25 Jessica Nikunen Medium - 3-7 days

135545 Infrastructure Group Setup an Interview Panel using Webex 2/25/2016 14:38 Resolved Ed O'Donnell Maple Grove Jude Giron 3/15/2016 9:45 Jude Giron High - 2 days 3/15/2016 9:45

135546 JDE Finance

PO Voucher Match - Need to Remove from Batch --- Batch #

14969, Voucher # 23782, PO # 1798 to Viking Electric Supply #

100276

2/25/2016 14:59 Resolved Dawn McGuireMinnesota Transit


135547 Service Desk Redirected restore 2/25/2016 15:05 Resolved Maria Rucke LOGIS Joe Rader 2/25/2016 15:15 Joe Rader Medium - 3-7 days 2/25/2016 15:15

135549 Utility Billing City of Woodbury RE: Move Out /In Date Error 2/25/2016 15:12 Resolved Kimberly Coulter Woodbury Pam Kummer 2/26/2016 9:16 Pam Kummer Medium - 3-7 days 2/26/2016 9:16

135550 Utility Billing questions about mass account add 2/25/2016 15:15 Resolved Denice Muccio-Grout Eagan Pat Lindquist 2/26/2016 11:54 Pat Lindquist Medium - 3-7 days 2/26/2016 11:54

135551 JDE HR/Payroll output creditials 2/25/2016 15:20 Resolved Wendy Brierley NWCT Dave Schleicher 2/25/2016 16:29 Wendy Brierley Medium - 3-7 days 2/26/2016 7:11

135552 Network Services Wells Fargo 2/25/2016 15:28 Resolved Lisa Reiten Apple Valley Joe Rader 2/26/2016 8:37 Joe Rader Medium - 3-7 days 2/26/2016 8:37

135553 PIMS FW: EPA Lead link? Broken? 2/25/2016 15:31 Resolved Tracy Thorstenson Crystal Maria Rucke 3/8/2016 18:04 Tracy Thorstenson Medium - 3-7 days 3/8/2016 18:03

135554 PIMS Deleted Record 2/25/2016 15:35 Resolved Jo Thieling Ramsey Jane Watje 2/25/2016 16:24 Jane Watje Medium - 3-7 days 2/25/2016 16:24

135556 Property Data Make property type optional on reports 2/25/2016 15:44 New Norb Vossen LOGIS Norb VossenProject - no specified

due date

135557 Service Desk Password Reset for Apps.logis.org 2/25/2016 15:45 Resolved Jill Davis LOGIS Joe Rader 2/26/2016 8:48 Joe Rader Medium - 3-7 days 2/26/2016 8:48

135559 JDE Finance tungsten upgrade quirkiness 2/25/2016 16:09 Resolved Sheri Robertson Maple Grove Jill Davis 2/26/2016 7:23 Sheri Robertson Medium - 3-7 days 2/26/2016 7:57

135560 Utility Billing LA 2016 Spring Certification Questionnaire #2.xls 2/25/2016 16:11Pending Client

ResponseCarol Mehlhaff Lakeville Pat Lindquist 3/17/2016 11:10 Carol Mehlhaff Medium - 3-7 days

135562 RecTrac Fee for Tennis Lessons - Mary Burns, HH 1481 2/25/2016 16:44 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/1/2016 7:24 Sue Christiansen Medium - 3-7 days 3/1/2016 7:24

135563 JDE HR/Payroll Terminate Access to ESS 2/25/2016 16:55 Resolved Lisa Linnane Farmington Dave Schleicher 2/29/2016 15:46 Lisa Linnane Medium - 3-7 days 2/29/2016 15:40

135564 Infrastructure Group Steaming hardware test 2/25/2016 16:55Pending Change

ControlShawn Christie NWCT Adam Maloney 5/18/2016 12:01 Adam Maloney Medium - 3-7 days

135565 JDE HR/Payroll PERA Excl Report - Unable to Submit to PERA 2/25/2016 18:02 Resolved Wanita Williams Golden Valley 2/25/2016 18:16 Wanita Williams Medium - 3-7 days 2/26/2016 7:19

135566 Service Desk Creating port channel on SH-CSR 2/25/2016 21:29 Resolved John Wondra LOGIS 2/25/2016 22:00 John Wondra Medium - 3-7 days 2/25/2016 22:00

135567 Network Services Add New JDE servers to Nagios 2/26/2016 7:40 Resolved John Paulsen LOGIS Joe Rader 3/18/2016 9:23 Joe Rader Medium - 3-7 days 3/18/2016 9:23

135568 JDE HR/Payroll FW: 2015 Seasonal Wages by Job Type/Step 2/26/2016 7:42 Resolved Richard Johnson New Hope Dave Schleicher 2/26/2016 7:51 Dave Schleicher Medium - 3-7 days 2/26/2016 8:20

135569 JDE Finance Check # 289820 not matching voucher amt 2/26/2016 7:50 Resolved Jill Lang Coon Rapids Jill Davis 2/26/2016 13:00 Jill Davis Medium - 3-7 days 2/26/2016 13:01

135570 JDE HR/PayrollRich requested information in regards to adding the HR and

Payroll/Timecards modules to Shari's license.2/26/2016 7:53 Resolved Richard Johnson New Hope Dave Schleicher 3/2/2016 8:03 Dave Schleicher Medium - 3-7 days 3/1/2016 15:25

135571 Service Desk Redirected restore 2/26/2016 7:55 Resolved Maria Rucke LOGIS Peter Carlson 2/26/2016 8:38 Peter Carlson Medium - 3-7 days 2/26/2016 8:39

135573 JDE HR/Payroll changing password 2/26/2016 8:14 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/4/2016 8:23 Jodie Hildestad Medium - 3-7 days 3/4/2016 8:22

135574 Utility Billing Delete Profile from Infinity.Link 2/26/2016 8:22 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/26/2016 8:27 Connie Dalsen Medium - 3-7 days 2/26/2016 8:27

135575 Public Safety Records Reset Pamela Oppegard Citrix Password 2/26/2016 8:33 Resolved Sue Setter Maple Grove Lisa Storey 2/26/2016 8:44 Lisa Storey Critical - 1 day 2/26/2016 8:44

135576 RecTrac Lakeville Heritage Center: VIC button is red again 2/26/2016 8:41 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/26/2016 14:12 Sue Christiansen Medium - 3-7 days 2/26/2016 14:12

135577 Service Desk Infrastructure Changes for TriTech 2/26/2016 8:42 New Kevin Pikkaraine LOGIS Kevin Pikkaraine 2/26/2016 9:04 John Rogers Medium - 3-7 days

135578 JDE Finance Check Signatures 2/26/2016 8:46 Resolved Nick BishopMinnesota Transit


135579 JDE Finance AR invoice in wrong year 2/26/2016 8:48 Resolved Carol Gass New Hope Jill Davis 2/26/2016 9:18 Carol Gass Medium - 3-7 days 2/26/2016 9:18

135580 Systems Group Change Pydio password 2/26/2016 8:56 Resolved Danny Barth Lakeville Jeff Sibell 2/29/2016 7:59 Jeff Sibell Medium - 3-7 days 2/29/2016 7:59

of 186


135581 JDE Finance Please look at PID 10287 2/26/2016 9:06 Resolved Brandi Aitkin Apple Valley Jill Davis 2/26/2016 9:22 Jill Davis Medium - 3-7 days 3/7/2016 10:27

135582 Public Safety General TW 92.4 Error 2/26/2016 9:10 Resolved Stefan Bakken Lakeville Jason Ehlers 3/7/2016 8:22 Jason Ehlers Medium - 3-7 days 3/7/2016 8:22

135583 JDE HR/Payroll New ESS employees 2/26/2016 9:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/26/2016 15:20 Dave Schleicher Medium - 3-7 days 2/26/2016 15:08

135584 Service Desk Modify and New User 2/26/2016 9:30 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/11/2016 8:14 Peter Carlson Medium - 3-7 days 3/11/2016 8:14

135585 Network Services Make Nagios check for back pressure alerts in Exchange 2/26/2016 9:31 In Progress Brian Peterson LOGIS Joe Rader 5/19/2016 11:47 Joe RaderProject - no specified

due date

135586 Infrastructure Group PortalXL port 5001 opened 2/26/2016 9:41 Resolved Rachel Romansky Shakopee Virginia Vaske 2/26/2016 16:00 Virginia Vaske Medium - 3-7 days 2/26/2016 16:00

135587 JDE HR/Payroll ESS Access Removal 2/26/2016 9:49 Resolved Carrie Person Edina Dave Schleicher 2/29/2016 15:47 Dave Schleicher Medium - 3-7 days 2/29/2016 15:47

135588 Network Services Update BOC / aWare Login Information 2/26/2016 10:07 Resolved Jeff Dulac Minnetonka Joe Rader 3/4/2016 13:47 Joe Rader Medium - 3-7 days 3/4/2016 13:47

135589 Network Services Reset call manager password 2/26/2016 10:07 Resolved Jeff Dulac Minnetonka Joe Rader 2/26/2016 14:23 Joe Rader Medium - 3-7 days 2/26/2016 14:23

135590 Public Safety Mobiles Cradlepoint GPS and PMDC 2/26/2016 10:31 In Progress Stefan Bakken Lakeville John Nichols 3/18/2016 15:33 John Nichols Medium - 3-7 days

135591 Utility Billing Help with a batch load of reads 2/26/2016 10:31 Resolved Jim Hauth Eagan Pam Kummer 3/18/2016 10:47 Pam Kummer Medium - 3-7 days 3/18/2016 9:46

135593 JDE Finance positive pay file will not upload 2/26/2016 10:44 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/26/2016 11:11 Jill Davis Medium - 3-7 days 2/26/2016 11:11

135594 JDE Finance GL Reclass 2/26/2016 10:44 Resolved Shari Rains New Hope Jill Davis 2/26/2016 11:51 Jill Davis Medium - 3-7 days 2/26/2016 11:28

135595 Utility Billing Move in /move out issue 2/26/2016 10:46 Resolved Cindy McMillen Farmington Pat Lindquist 2/26/2016 12:47 Pat Lindquist Medium - 3-7 days 2/26/2016 12:47

135596 JDE HR/Payroll Timecard Comments and ESS Audit Report 2/26/2016 10:49 Resolved Patti Kent Shakopee Dave Schleicher 3/3/2016 20:27 Dave Schleicher Medium - 3-7 days 3/16/2016 6:47

135597 Property Data HS FTP for Mtka 2/26/2016 10:49 Resolved Denise Ostlund Minnetonka Norb Vossen 2/26/2016 10:59 Norb Vossen High - 2 days 2/26/2016 10:59

135598 JDE HR/Payroll New ESS Users 2/26/2016 10:52 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/26/2016 16:34 Dave Schleicher Medium - 3-7 days 2/26/2016 16:34

135599 Property Data SSN FTP for Minnetonka 2/26/2016 11:01 Resolved Denise Ostlund Minnetonka Norb Vossen 2/26/2016 15:05 Norb Vossen High - 2 days 2/26/2016 15:05

135600 PIMSHutchinson LOGIS Invoice - January 2016 - Turning off PIMS

access2/26/2016 11:10 Resolved Ray Jozwiak LOGIS Maria Rucke 3/12/2016 7:17 Maria Rucke Medium - 3-7 days 3/12/2016 7:17

135601 Special Assessments WO - Local report - Hearing Notice Roadway Rehab 2/26/2016 11:12 Resolved Deb Score Woodbury Norb Vossen 2/29/2016 9:08 Norb Vossen Medium - 3-7 days 2/29/2016 9:08

135602 JDE HR/Payroll John Evans 2/26/2016 11:17 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 2/26/2016 11:32 Dave Schleicher Medium - 3-7 days 2/26/2016 11:32

135603 JDE HR/Payroll ICMA 2/26/2016 11:20 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 2/26/2016 14:08 Sherry O'Donnell Medium - 3-7 days 2/29/2016 8:35

135604 JDE Finance Cash Receipt Posting 2/26/2016 11:21 Resolved Jeff Zuba Robbinsdale Jill Davis 2/26/2016 11:32 Jill Davis Medium - 3-7 days 3/3/2016 15:22

135605 Infrastructure GroupAll Lakeville LDAP auth IPSec VPN users cannot connect with

IPSec client2/26/2016 11:56 Resolved Trevor Stewart Lakeville Adam Maloney 2/26/2016 13:43 Adam Maloney High - 2 days 2/26/2016 13:43

135606 Tracker Admin Phaseware Question - can I export to Excel? 2/26/2016 12:02 Resolved Lori Hackett LOGIS Sue Christiansen 2/26/2016 13:16 Sue Christiansen Medium - 3-7 days 2/26/2016 13:16

135607 Tracker AdminRE: PhaseWare SSC - Misc tab - is there a way to include

multiple contacts when an incident is created using self-service?2/26/2016 12:33 Resolved Dave Schleicher LOGIS Sue Christiansen 2/26/2016 13:24 Sue Christiansen Medium - 3-7 days 2/26/2016 13:24

135608 Network Services disable TLS 1.0 on PCI Web servers 2/26/2016 12:58 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

135609 Network Services RecTrac disable TLS 1.0 on PCI Web servers 2/26/2016 13:00 New Dimitrios Hilton LOGIS Dimitrios Hilton 3/1/2016 13:07 Dimitrios Hilton Medium - 3-7 days

135610 PIMS New workstations in Plumbing need LOGIS - PIMS 2/26/2016 13:00 Resolved Juile WidgrenMetropolitan


135611 Network Services UB disable TLS 1.0 on PCI Web servers 2/26/2016 13:01 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

135612 Network Services ePermits disable TLS 1.0 on PCI Web servers 2/26/2016 13:02 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

135613 Network Services eProperty disable TLS 1.0 on PCI Web servers 2/26/2016 13:03 New Dimitrios Hilton LOGIS Dimitrios Hilton 3/2/2016 9:14 Dimitrios Hilton Medium - 3-7 days

135614 JDE HR/Payroll Michael Maurer 2/26/2016 13:10 Resolved Pat Vinje

Dakota

Communications

Center


135615 Service Desk aWare 2/26/2016 13:24 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/26/2016 16:56 Carl Pearson Medium - 3-7 days 2/26/2016 16:56

135616 Infrastructure Group Network Speed 2/26/2016 13:26 Resolved Patty Hartwig Brooklyn Center John Wondra 3/25/2016 16:00 John Wondra Medium - 3-7 days 3/25/2016 16:00

135617 RecTrac Minnetonka Plug N Pay / RecTrac: Double charged client 2/26/2016 13:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/11/2016 16:09 Sue Christiansen Medium - 3-7 days 3/11/2016 16:09

135618 Systems GroupFrom Dave Sack at Coon Rapids Fwd: [SUSPECTED SPAM]

Question2/26/2016 13:43 Resolved Dave Sack Coon Rapids Brian Peterson 2/26/2016 14:31 Brian Peterson Medium - 3-7 days 2/26/2016 14:31

135619 PIMS Loading data in to PIMS for a large number of properties? 2/26/2016 13:50 Resolved Katie Bisek Edina Ray Jozwiak 3/1/2016 13:56 Ray Jozwiak Medium - 3-7 days 3/1/2016 13:56

135620 PIMS EPermit Contractor Address Question 2/26/2016 14:02 Resolved Lisa Morrill Eden Prairie Judd Harper 2/26/2016 14:18 Judd Harper Medium - 3-7 days 2/26/2016 14:18

135621 JDE Finance tung 2/26/2016 14:04 Resolved Lisa Reiten Apple Valley Jill Davis 2/26/2016 16:22 Ron Hedberg Medium - 3-7 days 2/26/2016 14:13

135622 JDE HR/Payroll ESS Username and passwords 2/26/2016 14:15 Resolved Jill Berger Brooklyn Center Dave Schleicher 2/29/2016 7:27 Dave Schleicher Medium - 3-7 days 2/29/2016 7:27

135623 Property Data MI ERROR IN AD HOC REPORT 2/26/2016 14:17 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/26/2016 15:07 Norb Vossen Medium - 3-7 days 2/26/2016 15:07

135624 PIMS test 2/26/2016 14:20 Resolved Jane Watje LOGIS Jane Watje 2/26/2016 14:36 Jane Watje Medium - 3-7 days 2/26/2016 14:36

135626 Infrastructure Group Allow access to PD printers from PD app server 2/26/2016 14:24 Resolved Nick Lovejoy Edina John Wondra 2/29/2016 8:22 John Wondra Medium - 3-7 days 2/29/2016 8:22

of 186


135628 PIMS PROD EPERMITS EXCEPTION MESSAGES 2/26/2016 14:29 New Judd Harper LOGIS 5/10/2016 9:43 Judd HarperProject - no specified

due date

135629 PIMS WI Monthly Report for Issued Permits 2/26/2016 14:40 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:21 Judd HarperProject - no specified

due date5/25/2016 14:22

135630 PIMS WI External Report for Permits 2/26/2016 14:40 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:24 Judd HarperProject - no specified

due date5/25/2016 14:25

135631 Infrastructure Group Switch port lookup. 2/26/2016 14:51 Resolved Jesse Meyer-Ruud Edina Jude Giron 3/14/2016 15:23 Jesse Meyer-Ruud Medium - 3-7 days 3/14/2016 14:46

135632 Public Safety CAD TTCAD Premise Locations in IGH not showing city 2/26/2016 14:52 Resolved Rose Kruchten

Dakota

Communications

Center


135633 RecTrac Eagan: Problem with Tax Table 2/26/2016 14:58 Resolved Jared Flewellen Eagan Paul Norton 2/26/2016 15:30 Paul Norton Medium - 3-7 days 2/26/2016 15:30

135634 RecTracLakeville Heritage Center: questions and issues with processing

drop-in fees (VSI Ticket #1236895)2/26/2016 15:26

Pending Vendor

ResponseRosemary Mikkelson Lakeville Sue Christiansen 5/27/2016 15:46 Sue Christiansen Medium - 3-7 days

135635Public Safety

DevelopmentePatrol CAD screen not working - window doesn't pop up 2/26/2016 15:30 Resolved Mark Holm Eagan Matt O'Brien 2/26/2016 15:33 Matt O'Brien Medium - 3-7 days 3/9/2016 13:37

135636 JDE Finance Remarks on PO Voucher Entry Invoices 2/26/2016 15:35 Resolved Dawn McGuireMinnesota Transit



135638 RecTrac Archive an activity 2/26/2016 15:50 Resolved Dan Mueller Crystal Paul Norton 2/29/2016 11:25 Paul Norton Medium - 3-7 days 2/29/2016 11:25

135639 Infrastructure Group AP lights not lit up 2/26/2016 15:53 Resolved Katie Bisek Edina Virginia Vaske 2/29/2016 10:17 Katie Bisek Medium - 3-7 days 2/29/2016 10:17

135640 Network Services SAS Cable for JLEC 2/26/2016 15:55 Resolved George Jensen Anoka County JLEC Lori Hackett 3/8/2016 15:15 Lori Hackett Medium - 3-7 days 3/8/2016 15:16

135641 JDE HR/Payroll ESS timecard question 2/26/2016 15:57 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/29/2016 10:17 Nikki Heinbuch Medium - 3-7 days 2/29/2016 11:51

135642 Service Desk WBL: Logis 2/26/2016 15:58 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:04 Chad Remick Medium - 3-7 days 3/7/2016 10:05

135643 Service Desk Name Change 2/26/2016 16:07 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/29/2016 13:08 Carl Pearson Medium - 3-7 days 2/29/2016 13:08

135644 Utility Billing Delete from Infinity.Link 2/26/2016 16:08 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/26/2016 16:21 Pat Lindquist Medium - 3-7 days 2/26/2016 16:21

135645Public Safety

DevelopmentCAD to FBR interface issues 2/26/2016 16:13 Resolved Sue Setter Maple Grove Matt O'Brien 3/8/2016 15:30 Matt O'Brien Medium - 3-7 days 3/8/2016 15:30

135646 Service Desk Password Reset 2/26/2016 16:22 Resolved Stefan Bakken Lakeville Carl Pearson 2/26/2016 16:44 Carl Pearson Medium - 3-7 days 2/26/2016 16:44

135647 Infrastructure Group Internet down in bus garage 2/26/2016 16:27 Resolved Mike O'Neill Burnsville Adam Maloney 3/2/2016 8:31 Adam Maloney Critical - 1 day 3/2/2016 8:17

135648 PIMS Delete duplicate payment for Red Lantern 2/26/2016 16:30 Resolved Kim Miller White Bear Lake Jane Watje 2/26/2016 16:33 Jane Watje Medium - 3-7 days 2/26/2016 16:33

135649 JDE Finance FW: [cityit] FW: FYI: Targeted Fraud Spam 2/26/2016 17:13 New Larry Jacobson Robbinsdale 2/26/2016 17:13 Larry Jacobson Critical - 1 day

135651 JDE Finance Tungsten "history" button 2/29/2016 6:55 Resolved Ron Hedberg Apple Valley Jill Davis 2/29/2016 7:59 Ron Hedberg Medium - 3-7 days 2/29/2016 7:35

135652 Systems Group PROBLEM Service Alert Disks is CRITICAL 2/29/2016 7:25 Resolved Peter Carlson LOGIS John Paulsen 3/4/2016 7:03 John Paulsen Medium - 3-7 days 3/4/2016 7:03

135653 Service Desk Remove User 2/29/2016 7:34 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/2/2016 8:48 Joe Rader Medium - 3-7 days 3/2/2016 8:48

135654 Service Desk Order new HDMI switch for large training room 2/29/2016 7:55 Resolved Jane Watje LOGIS Lori Hackett 3/7/2016 16:23 Lori Hackett Medium - 3-7 days 3/7/2016 16:23

135655 RecTracLakeville: VIC questions from Trevor Stewart (VSI Ticket

#1236768)2/29/2016 8:14 Resolved Trevor Stewart Lakeville Sue Christiansen 2/29/2016 11:35 Travis Barber Medium - 3-7 days 2/29/2016 11:17

135656 Utility Billing Removed meter in billing reports 2/29/2016 8:28 Resolved Wanita Milana Crystal Pat Lindquist 2/29/2016 15:20 Pat Lindquist Medium - 3-7 days 2/29/2016 15:19

135657 Network Services Alarm company - False Alarms Reported 2/29/2016 8:34 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/2/2016 10:25 Lori Hackett Medium - 3-7 days 2/29/2016 16:52

135658 Network Services SSD Drives Quote 2/29/2016 8:49 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/2/2016 13:13 Janelle Day Medium - 3-7 days 3/2/2016 13:13

135659 JDE Finance Reclass of Voucher # 123107 2/29/2016 8:54 Resolved Sue Watson Golden Valley Jill Davis 2/29/2016 9:16 Sue Watson Medium - 3-7 days 2/29/2016 9:11

135660 Utility Billing FW: Your Apple Valley eBill is Ready for Viewing 2/29/2016 8:55 Resolved Utility Billing Apple Valley Pam Kummer 2/29/2016 13:25 Pam Kummer Medium - 3-7 days 2/29/2016 13:25

135661 Public Safety General LOGIS - LRMS... 2/29/2016 9:02 Resolved Ron Waara Eagan Lisa Storey 2/29/2016 10:07 Ron Waara Medium - 3-7 days 2/29/2016 10:08

135662 Service Desk Edina Nagios Server Removal 2/29/2016 9:03 Resolved Ryan Browning Edina Peter Carlson 2/29/2016 9:17 Peter Carlson Medium - 3-7 days 2/29/2016 9:17

135663 Infrastructure Group PIMS Network Troubleshooting 2/29/2016 9:17 Resolved Stefan Bakken Lakeville John Wondra 3/3/2016 13:06 John Wondra Medium - 3-7 days 3/3/2016 13:06

135664 JDE HR/Payroll Password 2/29/2016 9:27 Resolved John Harris Edina Dave Schleicher 2/29/2016 9:29 Dave Schleicher Medium - 3-7 days 2/29/2016 9:29

135665 Infrastructure Group Unable to connect to vpn group (mg-tablet) 2/29/2016 9:31 Resolved Tom Tumms Maple Grove John Wondra 2/29/2016 13:52 John Wondra Medium - 3-7 days 2/29/2016 13:52

135666 PIMSPrinting Corrections needed for License type of Non-owner

Occupied SF 2/29/2016 9:34 Resolved Michael Pivec St. Louis Park Judd Harper 5/25/2016 16:13 Judd Harper Medium - 3-7 days 5/25/2016 16:14


135668 Utility Billing Woodbury WAV Comparison Report 2/29/2016 9:42 Resolved Kimberly Coulter Woodbury Pam Kummer 3/1/2016 9:19 Pam Kummer Medium - 3-7 days 3/1/2016 9:19

135669 RecTrac2/29/16 - Plug N Pay transaction issues for MI, MG, LA, GV (VSI

Ticket #1237033)2/29/2016 9:48 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/22/2016 14:28 Ann Davy


due date4/22/2016 14:27

of 186


135670 JDE HR/PayrollNEW HIRE SETUP IN ESS FOR ACCRUAL AND TIME ENTRY:

134743 BD, 134744 AT, 134745 JR THANKS!!!!2/29/2016 9:52 Resolved Julie Nowlan Coon Rapids Dave Schleicher 2/29/2016 11:35 Julie Nowlan Medium - 3-7 days 2/29/2016 11:34

135671 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 2/29/2016 9:55 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/29/2016 16:01 Sandra Tauer Medium - 3-7 days 2/29/2016 15:58

135672 JDE Finance Bar Code Report 2/29/2016 10:35 New Fran Hanson Coon Rapids Jill Davis 3/2/2016 9:51 Fran Hanson Medium - 3-7 days

135673 Utility Billing tax profile 2/29/2016 10:40 Resolved Tammy Geurkink Golden Valley Pat Lindquist 3/7/2016 9:05 Pat Lindquist Medium - 3-7 days 3/7/2016 9:05

135674 Service Desk Automatic Services is CRITICAL 2/29/2016 10:49 Resolved Kevin Pikkaraine LOGIS Joe Rader 2/29/2016 10:50 Joe Rader Medium - 3-7 days 2/29/2016 10:50

135675 Utility Billing Bad Move Out/In Dates 2/29/2016 10:52 Resolved Beth Marshall Richfield Connie Dalsen 2/29/2016 14:00 Connie Dalsen Medium - 3-7 days 2/29/2016 14:00

135676 Network Services Allow temp access to BV-Sire 2/29/2016 10:56 Resolved Mike O'Neill Burnsville Adam Maloney 3/28/2016 12:03 Adam Maloney Medium - 3-7 days 3/28/2016 12:03

135677 Network Services Access to Garage ASA 2/29/2016 11:10 Resolved Mike O'Neill Burnsville Adam Maloney 3/2/2016 8:18 Adam Maloney Medium - 3-7 days 3/2/2016 8:18

135678 JDE Finance FW: change invoice date 2/29/2016 11:32 Resolved Erika Gare South St. Paul Jill Davis 2/29/2016 15:03 Jill Davis Medium - 3-7 days 2/29/2016 15:03

135679 Service Desk George Devinny: Anyconnect 4-digit PIN 2/29/2016 11:53 Resolved George Devinny Owatonna Joe Rader 2/29/2016 11:58 Joe Rader Medium - 3-7 days 2/29/2016 11:58

135680 Service Desk Sandy Fuller: Problem logging in 2/29/2016 11:59 Resolved Sandy Fuller Bloomington Joe Rader 2/29/2016 12:02 Joe Rader Medium - 3-7 days 2/29/2016 12:02

135681 Service DeskBryant Black/Geoff Discher Page: Video streaming blocked to

outside2/29/2016 12:03 Resolved Don Rambow White Bear Lake Joe Rader 2/29/2016 12:12 Joe Rader Medium - 3-7 days 2/29/2016 12:12

135682 Service Desk Page from Heidi Meyer: TriTech error 2/29/2016 12:13 Resolved George Jensen Anoka County JLEC Joe Rader 2/29/2016 12:20 George Jensen Medium - 3-7 days 2/29/2016 12:19

135683 Utility Billing Account Didn't Bill 2/29/2016 12:16 Resolved Barbara Virum St. Louis Park Pat Lindquist 3/4/2016 16:35 Pat Lindquist Medium - 3-7 days 3/4/2016 16:35

135684 Service Desk Page from Jakob Lee: Not accepting LOGIS password 2/29/2016 12:19 Resolved Nathan Ehlers Apple Valley Joe Rader 2/29/2016 12:23 Joe Rader Medium - 3-7 days 2/29/2016 12:23

135685 JDE HR/Payroll 2015 W-2 Confirmations 2/29/2016 12:27 New Nikki Heinbuch LOGIS Nikki Heinbuch 2/29/2016 12:28 Nikki Heinbuch Medium - 3-7 days


135687 JDE Finance Vendor Address 2/29/2016 12:49 Resolved Sue Gillis LOGIS Jill Davis 2/29/2016 12:54 Jill Davis Medium - 3-7 days 3/3/2016 15:20

135688 Infrastructure Group Infrastructure equipment review 2/29/2016 13:20 Resolved Ian Hardie South St. Paul Adam Maloney 3/7/2016 7:40 Adam Maloney Medium - 3-7 days 3/7/2016 7:40

135689 JDE Finance Issue adding new business unit 2/29/2016 13:38 Resolved Andy Splinter Brooklyn Center Jill Davis 3/1/2016 8:53 Jill Davis Medium - 3-7 days 3/1/2016 8:53

135690 Infrastructure Group Facility review 2/29/2016 14:01 Resolved Ian Hardie South St. Paul Jude Giron 3/11/2016 12:43 Jude Giron Medium - 3-7 days 3/11/2016 12:43

135694 Property Data MG Homestead FTP 2/29/2016 14:19 Resolved Pam Olson Maple Grove Norb Vossen 2/29/2016 14:31 Norb Vossen Critical - 1 day 2/29/2016 14:31

135695 JDE HR/Payroll ESS Terminations 2/29/2016 14:27 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/29/2016 15:51 Dave Schleicher Medium - 3-7 days 2/29/2016 15:51

135696 Infrastructure Group Check LDAP access between SAN and AD servers 2/29/2016 14:33 Resolved Brian Peterson LOGIS Jason Stickler 3/10/2016 16:00 Brian Peterson Medium - 3-7 days 3/10/2016 16:00

135697Public Safety

DevelopmentEveleth Ave Street Name and Range Updates 2/29/2016 14:39

Pending Client

ResponseRose Kruchten

Dakota

Communications

Center

Michael Simmons 3/11/2016 14:34 Michael Simmons Medium - 3-7 days

135698 Infrastructure Group Need access to server over VPN 2/29/2016 14:39 Resolved Paul Schweisthal Maple Grove John Wondra 3/2/2016 10:53 John Wondra Medium - 3-7 days 3/2/2016 10:53

135699 Special Assessments LA - Amortization Type needed for equal payments 2/29/2016 14:47 Resolved Dianne Quinnell Lakeville Norb Vossen 3/7/2016 13:12 Norb Vossen Medium - 8-14 days 3/7/2016 13:12

135700 Service Desk Assist in Set up of New Headset 2/29/2016 14:52 Resolved Jill Davis LOGIS Peter Carlson 3/16/2016 13:27 Peter Carlson Medium - 3-7 days 3/16/2016 13:27

135701 Public Safety General Burnsville Lake addresses not validating to special RAs 2/29/2016 14:52 New Rose Kruchten

Dakota

Communications

Center


135702 Network Services Please build and deploy DVU160229 2/29/2016 14:54 Resolved Dave Schleicher LOGIS Nolan Little 2/29/2016 15:40 Nancy Hilary Medium - 3-7 days 2/29/2016 15:39

135703 Utility Billing Woodbury RE: Cancel On Line Account 2/29/2016 14:59 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/29/2016 15:09 Connie Dalsen Medium - 3-7 days 2/29/2016 15:09

135704 Infrastructure Group Quote Bluetooth Headset - NWCT 2/29/2016 15:00 Resolved Shawn Christie NWCT Jude Giron 3/4/2016 12:10 Jude Giron Medium - 3-7 days 3/4/2016 12:10

135705 Public Safety General Crystal Lake Rd / I35 NB and SB need B2FD and B2LA response 2/29/2016 15:04 New Rose Kruchten

Dakota

Communications

Center

Michael Simmons Medium - 3-7 days

135706 PIMS ePermits - Contractor login issue 2/29/2016 15:06 Resolved Joan Reamer St. Louis Park Judd Harper 2/29/2016 15:13 Judd Harper Medium - 3-7 days 2/29/2016 15:13

135707 JDE Finance Password Reset 2/29/2016 15:16 Resolved Brandi Aitkin Apple Valley Jill Davis 2/29/2016 15:39 Brandi Aitkin Medium - 3-7 days 2/29/2016 15:21

135708 RecTrac Cash Journal Wrong Because of Test Transactions 2/29/2016 15:18 Resolved Tom Nesseth Lakeville Paul Norton 3/1/2016 14:50 Paul Norton Medium - 3-7 days 3/1/2016 14:50

135709 Network Services Quote for City Hall and PD Switches - White Bear Lake 2/29/2016 15:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/4/2016 13:12 Lori Hackett Medium - 3-7 days 5/4/2016 13:12


135712 Service Desk New Citrix Login needed 2/29/2016 15:31 Resolved Robin Shoen Minnetonka Peter Carlson 3/2/2016 9:30 Peter Carlson Medium - 3-7 days 3/2/2016 9:32

135713 Network Services Open ACL's for new WBL Exchange server 2/29/2016 15:54 Client to Test Don Rambow White Bear Lake John Wondra 5/19/2016 15:30 John Wondra Medium - 3-7 days

135714 Service Desk ext. 3309 2/29/2016 16:06 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/29/2016 16:34 Joe Rader Medium - 3-7 days 2/29/2016 16:34

135716 Network Services Anoka JLEC - FBR Slow. 2/29/2016 16:17 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 4/20/2016 8:14 George Jensen Medium - 3-7 days 4/20/2016 8:07

135717 Property Data Edina - change District GG to Value Notice Sent 2/29/2016 16:18 Resolved Bob Wilson Edina Norb Vossen 3/1/2016 9:23 Bob Wilson Medium - 3-7 days 3/1/2016 9:23

of 186


135718 Systems Group psdsprivcenter.acw-psds.org/Disks is WARNING 2/29/2016 16:19 Resolved George Jensen Anoka County JLEC Brent Rebischke 3/1/2016 9:33 Brent Rebischke Medium - 3-7 days 3/1/2016 9:33

135719 JDE HR/Payroll Password Reset 2/29/2016 16:52 Resolved Emily Jepson Edina Dave Schleicher 3/1/2016 10:36 Emily Jepson Medium - 3-7 days 3/1/2016 6:44


Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 3/9/2016 8:19 Brent Atchison Medium - 3-7 days 3/9/2016 8:18


Ramsey County

Emergency

Communications

Center (RCECC)



Ramsey County

Emergency

Communications

Center (RCECC)



Ramsey County

Emergency

Communications

Center (RCECC)


135725 JDE Finance date on invoices 3/1/2016 7:19 Resolved Marcia Robertson Richfield Jill Davis 3/1/2016 8:05 Jill Davis Medium - 3-7 days 3/1/2016 8:05

135726 Service Desk Remove User from Distribution Lists 3/1/2016 7:54 Resolved Pam Kummer LOGIS Peter Carlson 3/1/2016 10:29 Peter Carlson Medium - 3-7 days 3/1/2016 10:29

135727 PIMSCreate Excel-exportable system report for Minnesota Dept of

Health (MDH) license reporting3/1/2016 8:12 Client to Test Jane Watje LOGIS Sue Christiansen 5/24/2016 8:46 Jane Watje Medium - 3-7 days

135728 JDE FinanceFW: You have work items in your DocuSphere Workflow Esc GL

Coding inbox.3/1/2016 8:12 Resolved Brandi Aitkin Apple Valley Jill Davis 3/1/2016 12:47 Brandi Aitkin Medium - 3-7 days 3/1/2016 12:47

135729 PIMS Questions - RPZ Re-design - Need to improve RPZ module asap 3/1/2016 8:18 In Progress Ben Eggan White Bear Lake Maria Rucke 3/7/2016 9:23 Maria Rucke Medium - 3-7 days

135730 Public Safety General Remove User 3/1/2016 8:42 New Cassandra Stickler LOGIS 5/19/2016 15:23 Terry Hoium Medium - 3-7 days

135733 JDE Finance JDE 3/1/2016 9:16 Resolved Lisa Reiten Apple Valley Jill Davis 3/1/2016 9:21 Jill Davis Medium - 3-7 days 3/1/2016 9:21

135734 Utility Billing Report of ACH & RCC Customers with eMail Addresses 3/1/2016 9:20 Resolved Cindy McMillen Farmington Pam Kummer 3/1/2016 9:22 Pam Kummer Medium - 3-7 days 3/1/2016 9:22

135735 Network Services Open Firewall Port on Local Machine 3/1/2016 9:20 Resolved Ben Treptow LOGIS Joe Rader 3/4/2016 14:00 Joe Rader Medium - 3-7 days 3/4/2016 14:00

135736 PIMS FW: Edina/Avolve - Change Request 3/1/2016 9:22 Resolved Jim Hall Edina Maria Rucke 5/20/2016 14:59 Maria Rucke Medium - 3-7 days 5/20/2016 14:59

135737 Property Data 2016 SLP Valuation Notices 3/1/2016 9:23 Resolved Cory Bultema St. Louis Park Norb Vossen 3/14/2016 15:41 Norb Vossen Medium - 8-14 days 3/14/2016 15:41

135738 Property Data 2016 EP Valuation Notices 3/1/2016 9:29 Resolved Steve Sinell Eden Prairie Norb Vossen 3/14/2016 15:41 Norb Vossen Medium - 8-14 days 3/14/2016 15:41

135739 Property Data 2016 MI Valuation Notices 3/1/2016 9:35 Resolved Colin Schmidt Minnetonka Norb Vossen 3/15/2016 14:30 Norb Vossen Medium - 8-14 days 3/15/2016 14:30

135740 Property Data 2016 Edina Valuation Notices 3/1/2016 9:37 Resolved Bob Wilson Edina Norb Vossen 3/24/2016 8:48 Norb Vossen Medium - 8-14 days 3/24/2016 8:48

135741 Utility Billing DELETER .LINK ACCT 3/1/2016 9:39 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/1/2016 10:37 Pat Lindquist Medium - 3-7 days 3/1/2016 10:37

135742 Property Data 2016 Maple Grove Valuation Notices 3/1/2016 9:40 Resolved Tim Mitchell Maple Grove Norb Vossen 3/24/2016 8:47 Norb Vossen Medium - 8-14 days 3/24/2016 8:47

135743 PIMSADDING DAKOTA COUNTY PERMIT TRANSFER TO DAWN'S

COMPUTER.3/1/2016 9:41 Resolved Becky Kjergaard Lakeville Maria Rucke 3/7/2016 8:57 Maria Rucke Medium - 3-7 days 3/7/2016 8:57

135745 Network Services Citrix Account for Sgt. Marty Earley 3/1/2016 9:58 Resolved Laurene Draper Bloomington 3/1/2016 10:05 John Rogers Medium - 3-7 days 3/1/2016 10:04

135746 RecTrac#1 Priority: Lakeville Global Sales -Tappercize activity does not

appear in Super Grid or Daily Schedule (VSI Ticket #1254612)3/1/2016 10:04 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 4/19/2016 14:23 Sue Christiansen High - 2 days 4/19/2016 14:23

135747 RecTrac Crystal: Deposit deposit forfeiture/refund; VSI Ticket #1237788. 3/1/2016 10:07Pending Vendor

ResponseJason Minnick Crystal Paul Norton 5/5/2016 17:39 Jason Minnick Critical - 1 day

135748 JDE HR/Payroll New ESS Users 3/1/2016 10:08 Resolved Carrie Person Edina Dave Schleicher 3/1/2016 12:33 Carrie Person Medium - 3-7 days 3/1/2016 10:47

135749 JDE HR/Payroll Supp Life calculation EE 118368 3/1/2016 10:29 Resolved Eve Lomaistro New Hope Nancy Hilary 3/1/2016 12:16 Eve Lomaistro Medium - 3-7 days 3/1/2016 12:15

135750 RecTrac

Minnetonka - $500 difference balancing January 22, 2016 (VSI

Ticket #1238030) - I believe this is a leftover from the cash

offset issue (Inc 131109)

3/1/2016 10:30 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/15/2016 10:01 Sue Christiansen Medium - 3-7 days 3/15/2016 10:10

135751 Service Desk Crystal Reports quote 3/1/2016 10:34 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


135752 Infrastructure Group Big Willow conference phone will not register 3/1/2016 10:39 Resolved Jeff Dulac Minnetonka Jason Stickler 4/4/2016 13:57 Jason Stickler Medium - 3-7 days 4/4/2016 13:57

135753 JDE Finance Insight 3/1/2016 10:45Pending Vendor

ResponseMelissa Schlingman Shakopee Dave Schleicher 3/1/2016 14:29 Melissa Schlingman Medium - 3-7 days

135754 RecTrac Rec Trac Program Status Report (VSI Ticket #1238501) 3/1/2016 10:48 Resolved Holly Champlin Eagan Sue Christiansen 5/9/2016 16:30 Holly Champlin Medium - 3-7 days 5/9/2016 16:29

of 186


135755 RecTracCrystal: Transactions Posted to the wrong GL Accounts; VSI

Ticket #12377973/1/2016 10:48

Pending

MiscellaneousDan Mueller Crystal Paul Norton 4/19/2016 13:35 Dan Mueller Medium - 3-7 days

135756 JDE HR/Payroll if Chrissy Serres has JDE access it can be removed... 3/1/2016 10:54 Resolved Nancy Johnson Crystal Dave Schleicher 3/1/2016 11:11 Dave Schleicher Medium - 3-7 days 3/1/2016 11:11

135757 JDE HR/Payroll HRA error/Wage attachment EE 110510 3/1/2016 11:06 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/1/2016 13:29 Nikki Heinbuch Medium - 3-7 days 3/1/2016 13:29

135758 Service DeskPlease remove Chrissy Serres from LO JDE DB3-BA3 & LO JDE

HR-PR3/1/2016 11:06 Resolved Dave Schleicher LOGIS Peter Carlson 3/1/2016 13:26 Dave Schleicher Medium - 3-7 days 3/1/2016 13:10

135759 JDE HR/Payroll Payroll journal entries 3/1/2016 11:20 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/1/2016 13:28 Nikki Heinbuch Medium - 3-7 days 3/1/2016 13:28

135760 JDE HR/Payroll New ESS employee 3/1/2016 11:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/1/2016 13:53 Dave Schleicher Medium - 3-7 days 3/1/2016 13:53

135761 Tracker AdminTracker mail: cursor unexpectedly moves several spaces to the

right when typing, if email window has been open for a while3/1/2016 11:29 Client to Test Jill Davis LOGIS Sue Christiansen 3/17/2016 13:22 Sue Christiansen


due date

135762 Service Desk 3905 Phone (replace phone with hotswap) 3/1/2016 11:38 Resolved Judy Fradenburgh Bloomington Peter Carlson 3/11/2016 8:15 Peter Carlson Medium - 3-7 days 3/11/2016 8:15

135763 Public Safety General New Northfield CSO, William Henk 3/1/2016 11:40 Resolved Jill BondhusRice/Steele

Consolidated PSAPJason Ehlers 3/7/2016 8:19 Mischelle Watkins Medium - 3-7 days 3/7/2016 8:18

135764 Service Desk FW: New Employee / CSO / William Henk 3/1/2016 11:41 Resolved John Rogers LOGIS 3/1/2016 11:42 John Rogers Medium - 3-7 days 3/1/2016 11:42

135765 RecTrac RE: Waitlists 3/1/2016 11:53 Resolved Chalene Ward Maple Grove Paul Norton 4/6/2016 11:41 Paul Norton Medium - 3-7 days 4/6/2016 11:42

135766 JDE HR/Payroll Account Number Error for 102024 3/1/2016 11:53 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 3/1/2016 12:35 Michelle Lindsay Medium - 3-7 days 3/1/2016 12:37

135767 JDE HR/Payroll Employee Terminations - Various 3/1/2016 11:58 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/1/2016 14:26 Denise Heimerman Medium - 3-7 days 3/1/2016 14:15


135769 PIMS ePermit problem ---Point of Sale Permit 3/1/2016 12:14 Resolved JoAnne Burr St. Louis Park Judd Harper 3/11/2016 13:50 Judd Harper Medium - 3-7 days 3/11/2016 13:50

135770 JDE HR/Payroll New Employee - Pommerenke 3/1/2016 12:35 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/1/2016 14:00 Dave Schleicher Medium - 3-7 days 3/1/2016 14:00

135771 PIMS EPermits Error 3/1/2016 12:59 Resolved Stefan Bakken Lakeville Judd Harper 3/11/2016 13:49 Judd Harper Medium - 3-7 days 3/11/2016 13:49

135772 JDE HR/Payroll help with a W2c 103939 3/1/2016 13:22 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/17/2016 11:08 Nancy Hilary Medium - 3-7 days 3/2/2016 15:55

135773 RecTrac

I added upsell sections to 432002-01 and 432002-02 to see what

the upsell looks like to the user. I am seeing noting happening

when I register my children (for a test) to the class.

3/1/2016 13:37 New Kacie Robinson Lakeville Sue Christiansen 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days

135774 RecTrac add hyperlink to e-mail to past participants 3/1/2016 13:41 Resolved Kacie Robinson Lakeville Sue Christiansen 3/24/2016 14:59 Sue Christiansen Medium - 3-7 days 3/24/2016 14:21

135775 Infrastructure Group Infrastructure Change for Phone System 3/1/2016 13:46 Resolved Nick Lovejoy Edina Jude Giron 3/3/2016 15:45 Jude Giron Medium - 3-7 days 3/3/2016 15:45

135776 Infrastructure Group Edina ASA VPN connection 3/1/2016 14:08 Resolved Ryan Browning Edina John Wondra 3/11/2016 13:23 John Wondra Medium - 3-7 days 3/11/2016 13:23


135778 Service Desk Term User 3/1/2016 14:21 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/2/2016 12:14 Sue Christiansen Medium - 3-7 days 3/2/2016 8:54

135779 PIMS Paypal Questions- 3/1/2016 14:22 Resolved Richard Johnson New Hope Judd Harper 3/10/2016 16:38 Judd Harper Medium - 3-7 days 3/10/2016 16:38

135780 Service DeskHIGH PRIORITY - Golden Valley PD - Steve Johnson - Needs AD

account reactivated3/1/2016 14:41 Resolved Joanne Paul Golden Valley Peter Carlson 3/1/2016 14:45 Peter Carlson Medium - 3-7 days 3/1/2016 14:54

135781 PIMS Reports for Willmar's Assessing Department 3/1/2016 14:46 Client to Test Meg Feikema Willmar Tim Lovestrand 4/11/2016 15:10 Judd Harper Medium - 3-7 days

135782 PIMS Reports for Willmar Assessing Department - 2nd report 3/1/2016 14:51 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:31 Emily LienProject - no specified

due date5/25/2016 14:31

135783 RecTracEagan 3/1/16: WEBTRAC-UNABLE TO MARK TRANSACTION AT

PNP3/1/2016 15:00 Resolved Amy Grannes Eagan Sue Christiansen 3/3/2016 10:09 Sue Christiansen Medium - 3-7 days 3/3/2016 10:09

135784 Infrastructure Group Wireless Controller Quote and Replacement 3/1/2016 15:10 In Progress Patty Hartwig Brooklyn Center Vu Pham 5/21/2016 14:14 Vu Pham Medium - 3-7 days

135785 Systems Group lo_tstest_cad.logis.org/automatic_services 3/1/2016 15:12 Resolved Joe Rader LOGIS John Paulsen 3/2/2016 8:20 John Paulsen Medium - 3-7 days 3/2/2016 8:20

135786 JDE Finance Purchasing card report 3/1/2016 15:20 Resolved Ayca Andrews Eden Prairie Jill Davis 3/1/2016 15:42 Ayca Andrews Medium - 3-7 days 3/1/2016 15:26

135787 RecTracEagan WebTrac: receipt 29297 WebTrac transaction processed

no $0 was charged3/1/2016 15:30 Resolved Jared Flewellen Eagan Sue Christiansen 4/21/2016 10:38 Sue Christiansen High - 2 days 4/21/2016 10:38

135788 JDE Finance Our Cash Receipt Batch #31519 has wrong dates 3/1/2016 15:34 Resolved Brenda Treiber Crystal Jill Davis 3/2/2016 10:58 Jill Davis Medium - 3-7 days 3/2/2016 10:59

135789 Network Services NH AOC for RecTrac PCI Compliance 3/1/2016 15:40Pending Client

ResponseRichard Johnson New Hope Dimitrios Hilton 5/27/2016 14:49 Dimitrios Hilton Medium - 3-7 days

135790 JDE HR/Payroll PERA detail report 3/1/2016 15:51Pending Client


135791 Service Desk Purchase of hardware/software for ESXi project 3/1/2016 15:51 Resolved Don Tomlinson Austin Lori Hackett 3/17/2016 15:37 Lori Hackett Medium - 3-7 days 3/17/2016 15:41

135792 Network Services new Security Badge 3/1/2016 15:53 Resolved Pam Kummer LOGIS Lori Hackett 3/2/2016 13:49 Lori Hackett Medium - 3-7 days 3/2/2016 14:36

135793 Systems Group Disk Cleanup fa-ch02 3/1/2016 15:53 Resolved Rob Boerboom Farmington Brian Peterson 3/8/2016 11:24 Brian Peterson Medium - 3-7 days 3/8/2016 8:31

135794 Service DeskPlease add Shari Rains (New Hope) to the LO JDE Insight HRPR

mail group3/1/2016 15:55 Resolved Dave Schleicher LOGIS Joe Rader 3/2/2016 7:51 Dave Schleicher Medium - 3-7 days 3/1/2016 16:57

135795 Infrastructure Group Publish RDP as an SSLVPN app for fire access to FDM 3/1/2016 16:03 Resolved George Jensen Anoka County JLEC Jude Giron 5/3/2016 11:45 Jude Giron High - 2 days 5/23/2016 15:25

of 186


135796 Class Class login: Database connection error (password reset needed) 3/1/2016 16:06 Resolved Kelly O'Dea Minnetonka Paul Norton 3/2/2016 15:53 Paul Norton Medium - 3-7 days 3/2/2016 15:53

135798 Infrastructure Group Install Voice Bundle - BC 3/1/2016 16:08 New Patty Hartwig Brooklyn Center Jason Stickler 3/23/2016 15:07 Jason Stickler Medium - 3-7 days

135799 JDE HR/Payroll Forgot timecard password 3/1/2016 16:08 Resolved Susie Miller Edina Nikki Heinbuch 3/1/2016 16:16 Susie Miller Medium - 3-7 days 3/1/2016 16:16

135800 Infrastructure Group Install Voice Bundle - Richfield 3/1/2016 16:16 New Sally Morton Richfield Jason Stickler 3/1/2016 16:18 Sally Morton Medium - 3-7 days

135801 Infrastructure Group Install New Voice Bundle and Firewalls 3/1/2016 16:20Pending Client

ResponseDean Busch Robbinsdale Vu Pham 3/23/2016 10:27 Vu Pham Medium - 3-7 days

135802 Infrastructure Group Install New Voice Bundle Equipment - Minnetonka 3/1/2016 16:29 New Jeff Dulac Minnetonka Jason Stickler Medium - 3-7 days

135803 Infrastructure Group VLAN at Braemar Ice 3/1/2016 17:40 Resolved Ryan Browning Edina Virginia Vaske 3/21/2016 13:15 Ryan Browning Medium - 3-7 days 3/21/2016 13:14

135804 Service DeskI can login into apps.logis.org but domain manager does not

open...3/1/2016 19:23 Resolved Nancy Johnson Crystal Joe Rader 3/2/2016 9:05 Nancy Johnson Medium - 3-7 days 3/2/2016 9:03

135805 Service Desk another citrix problem.... 3/1/2016 19:32 Resolved Nancy Johnson Crystal Peter Carlson 3/8/2016 13:21 Peter Carlson Medium - 3-7 days 3/9/2016 10:42

135806 JDE HR/Payroll Timecard Password 3/1/2016 22:35 Resolved Cara Lamers Edina Dave Schleicher 3/2/2016 7:26 Dave Schleicher Medium - 3-7 days 3/2/2016 7:26

135807 Service Desk Mouse Replacement 3/2/2016 8:13 Resolved Tom Folie LOGIS Peter Carlson 3/2/2016 8:31 Peter Carlson Medium - 3-7 days 3/2/2016 8:31

135808 Infrastructure Group Port Changes - Needed this morning 3/2/2016 8:15 Resolved Nikki Farrow St. Louis Park John Wondra 3/3/2016 13:05 John Wondra Medium - 3-7 days 3/3/2016 13:05

135809 Infrastructure Group Fwd: phone message 3/2/2016 8:16 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/22/2016 16:00 Jude Giron Medium - 3-7 days 4/19/2016 14:26

135810 PIMS Anoka County Permits Transfer 3/2/2016 8:17 Resolved Katy Hauan Ramsey Maria Rucke 3/10/2016 10:19 Maria Rucke Medium - 3-7 days 3/10/2016 10:19

135811 RecTracFW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP

(WebTrac error - transaction went through on RecTrac and PnP)3/2/2016 8:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/2/2016 12:16 Sue Christiansen Medium - 3-7 days 3/2/2016 12:16

135812 JDE HR/Payroll New ESS employees 3/2/2016 8:42 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/2/2016 11:18 Dave Schleicher Medium - 3-7 days 3/2/2016 11:18

135813 JDE Finance Tungsten PID 14833 3/2/2016 9:09 Resolved Sheri Robertson Maple Grove Jill Davis 3/2/2016 9:53 Jill Davis Medium - 3-7 days 3/2/2016 9:53

135814 Public Safety Mobiles Officer can't log in to ticketwriter 3/2/2016 9:11 Resolved Lois Klasen Inver Grove Heights Jason Ehlers 3/2/2016 9:56 Jason Ehlers Medium - 3-7 days 3/2/2016 9:22

135815 Service Desk Rice County Employee change 3/2/2016 9:13 Resolved Jill BondhusRice/Steele

Consolidated PSAPPeter Carlson 3/2/2016 12:13 Sue Christiansen Medium - 3-7 days 3/2/2016 10:36

135817 JDE HR/Payroll ESS Username and password 3/2/2016 9:35 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/2/2016 11:27 Jill Berger Medium - 3-7 days 3/2/2016 11:25

135818 JDE HR/Payroll Help with Exporting to Excel 3/2/2016 9:39 New Tessa Vacek Minnetonka Nancy Hilary 3/2/2016 15:43 Nancy Hilary Medium - 3-7 days

135820 Network Services install Citrix hotfix for icon issue 3/2/2016 9:53 Resolved Brian Peterson LOGIS Brian Peterson 3/14/2016 14:46 Brian Peterson Medium - 3-7 days 3/14/2016 14:46

135821 RecTrac overnight event-how to schedule properly 3/2/2016 10:01 Resolved Kacie Robinson Lakeville Paul Norton 3/2/2016 15:47 Paul Norton High - 2 days 3/2/2016 15:48

135822Public Safety

DevelopmentTTCAD - Implement USNG in Inform CAD 3/2/2016 10:04 New Rose Kruchten

Dakota

Communications

Center

Matt O'BrienProject - no specified

due date

135823 Network Services Caller ID Error 3/2/2016 10:07 Resolved Paul Schweisthal Maple Grove Carl Pearson 3/11/2016 8:45 Carl Pearson Medium - 3-7 days 3/11/2016 8:46

135824 JDE HR/Payroll help with w2c's needed for Thomas Shoenecker 103947 3/2/2016 10:07 Resolved Gina Dwyer Eagan Nikki Heinbuch 3/3/2016 10:21 Gina Dwyer Critical - 1 day 3/3/2016 9:37

135825 Infrastructure Group LS2 Ports and VLAN and Cleanup 3/2/2016 10:28 Resolved James Goldenstein Eden Prairie Vu Pham 3/15/2016 9:56 Vu Pham Medium - 3-7 days 3/15/2016 9:56

135826 Systems Group Ri-fs1 Server 3/2/2016 10:34 Resolved Jane Skov Richfield John Paulsen 4/25/2016 15:17 John Paulsen Medium - 3-7 days 4/25/2016 15:16

135827 JDE Finance Address Book 3/2/2016 10:40 Resolved Sue Fogal Brooklyn Center Jill Davis 5/6/2016 16:03 Nate Reinhardt Medium - 3-7 days 5/6/2016 16:02

135828 Infrastructure Group Anyconnect tunnel change 3/2/2016 10:47 Resolved Stefan Bakken Lakeville Vu Pham 3/4/2016 9:59 Vu Pham Medium - 3-7 days 3/4/2016 9:59

135829 Systems Group problem connecting to gasboy server.... 3/2/2016 10:53 Resolved Nancy Johnson Crystal Brian Peterson 3/9/2016 15:56 Brian Peterson Medium - 3-7 days 3/9/2016 13:29

135830 Infrastructure Group Modification Needed to Recreation POS VLAN 3/2/2016 10:55 Resolved Sally Morton Richfield Adam Maloney 4/27/2016 14:31 Sally Morton Medium - 3-7 days 4/6/2016 11:05

135831 PIMS Rental Questions 3/2/2016 11:29 Resolved Jeff Alger New Hope Judd Harper 3/4/2016 16:44 Judd Harper High - 2 days 3/4/2016 16:44

135832 JDE Finance looking for a report 3/2/2016 11:41 Resolved Carol Gass New Hope Jill Davis 3/2/2016 14:40 Carol Gass Medium - 3-7 days 3/2/2016 14:42

135833 Systems Group Health EMS records 3/2/2016 11:41 Resolved Tim Vadnais White Bear Lake Brian Peterson 4/4/2016 13:11 Brian Peterson Medium - 3-7 days 4/4/2016 13:11

135834 JDE HR/Payroll Schedule for updates 3/18-3/21 3/2/2016 11:59 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/2/2016 15:56 Nancy Hilary Medium - 3-7 days 3/17/2016 7:27

135836 RecTrac inventory and donation report 3/2/2016 12:15 Resolved Patty Dexter Lakeville Paul Norton 3/21/2016 16:15 Patty Dexter Medium - 3-7 days 3/3/2016 11:21

135837 JDE HR/Payroll Insight Report 3/2/2016 12:22Pending Client

ResponseDenise Heimerman Minnetonka Dave Schleicher 3/4/2016 9:40 Dave Schleicher Medium - 3-7 days

135838 Special Assessments CY - change assessment information 3/2/2016 12:31 Resolved Gail Petschl Crystal Norb Vossen 3/3/2016 9:38 Norb Vossen Medium - 3-7 days 3/3/2016 9:38

135839 Service Desk WiFi Phone Quote 3/2/2016 12:33 Pending Equipment Patty Hartwig Brooklyn Center Lori Hackett 5/18/2016 13:38 Jude Giron Medium - 3-7 days

135840 Service Desk SSD drive purchase 3/2/2016 12:55 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 8:37 Lori Hackett Medium - 3-7 days 3/16/2016 8:37

135841 Infrastructure Group FW: VM Server Move 3/2/2016 12:56 Resolved James Goldenstein Eden Prairie Jason Stickler 3/15/2016 10:47 James Goldenstein Medium - 3-7 days 3/15/2016 10:49

of 186


135842 Service Desk Install of SSD drives 3/2/2016 13:08 Resolved Janelle Day LOGIS Scott Crocker 3/17/2016 10:35 Scott Crocker Medium - 3-7 days 3/17/2016 10:35

135843 RecTrac Forgotten user name and password 3/2/2016 13:15 Resolved Arlene Frie Robbinsdale Paul Norton 3/2/2016 15:12 Sue Christiansen Medium - 3-7 days 3/2/2016 15:12

135844 RecTracRobbinsdale (10.3) - RecTrac email communications stopped

(VSI Ticket #1239611)3/2/2016 13:15 Resolved Arlene Frie Robbinsdale Sue Christiansen 3/15/2016 11:04 Pam Schmitz High - 2 days 3/15/2016 10:49

135845 JDE HR/Payroll Pay Type Cleanup 3/2/2016 13:31 Resolved Pat Vinje

Dakota

Communications

Center

Nancy Hilary 3/14/2016 7:31 Jenny Hildebrandt Medium - 3-7 days 3/2/2016 15:44

135846 Utility Billing Error message when doing WAV Pickup 3/2/2016 13:41 Resolved Lori Lohmann Edina Pam Kummer 3/2/2016 14:23 Pam Kummer Medium - 3-7 days 3/2/2016 14:23

135847Public Safety

Development

TriTech FBR - Incidents that are deleted before full approval

complete can vanish3/2/2016 14:00 In Progress John Rogers LOGIS John Rogers


due date

135848 Utility Billing WAV Comparison Report Cycle 1 3/2/2016 14:03 Resolved Lori Lohmann Edina Connie Dalsen 3/3/2016 15:45 Connie Dalsen Medium - 3-7 days 3/3/2016 15:45

135849 RecTrac Live to Demo Request 3/2/2016 14:05 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/2/2016 14:35 Sue LaCrosse Medium - 3-7 days 3/2/2016 14:35

135850 Tracker Admin lock out 3/2/2016 14:08 Resolved Barbara Baer Eden Prairie Sue Christiansen 3/2/2016 14:14 Sue Christiansen Medium - 3-7 days 3/2/2016 14:14

135851 RecTrac Activity Drop in discussion 3/2/2016 14:10 Resolved Zach Malloch

Vermont Systems

(Park and Rec

Software Vendor)

Sue Christiansen 3/2/2016 14:21 Zach Malloch Medium - 3-7 days 3/2/2016 14:20

135852 Infrastructure Group New Anyconnect Group on LO-ASA 3/2/2016 14:15 Resolved Trevor Stewart Lakeville Vu Pham 3/14/2016 9:24 Vu Pham Medium - 3-7 days 3/14/2016 9:24

135853 RecTrac Canceled: Activity Drop in discussion 3/2/2016 14:22 Resolved Zach Malloch

Vermont Systems

(Park and Rec

Software Vendor)


135854 Network Services Fire EOC Test 3/2/2016 14:22 Resolved Beth Yurchisin Golden Valley Jude Giron 3/22/2016 14:44 Jude Giron Medium - 3-7 days 5/2/2016 13:25

135855 JDE HR/Payroll New Employee - Peach 3/2/2016 14:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/4/2016 8:40 Denise Heimerman Medium - 3-7 days 3/4/2016 8:30

135856 Infrastructure Group EPWP-AS2 Help 3/2/2016 14:40 Resolved James Goldenstein Eden Prairie Virginia Vaske 3/14/2016 8:22 Virginia Vaske Medium - 3-7 days 3/14/2016 8:22

135857 Property Data SLP - Hstd FTP 3/2/2016 14:50 Resolved Marty Fechner St. Louis Park Norb Vossen 3/2/2016 15:01 Norb Vossen Medium - 3-7 days 3/2/2016 15:01

135858 JDE Finance Tungsten - PID15187 - GL Coder Public 3/2/2016 14:55 Resolved Lisa Reiten Apple Valley Jill Davis 3/2/2016 15:08 Lisa Reiten Medium - 3-7 days 3/2/2016 15:02

135859 RecTrac HH Trial Balance 3/2/2016 14:56 Resolved Tom Nesseth Lakeville Paul Norton 3/3/2016 13:20 Paul Norton Medium - 3-7 days 3/3/2016 11:32

135860 Utility Billing error changing due date 3/2/2016 14:58 Resolved Barbara Baer Eden Prairie Pam Kummer 3/18/2016 9:49 Pam Kummer Medium - 3-7 days 3/18/2016 9:49

135861 Tracker Admin locked out 3/2/2016 14:59 Resolved Barbara Baer Eden Prairie Sue Christiansen 3/2/2016 15:01 Sue Christiansen Medium - 3-7 days 3/2/2016 15:01

135862 Service Desk Restore of DB2TESTA 3/2/2016 14:59 Resolved Jill Davis LOGIS Peter Carlson 3/4/2016 7:47 Jill Davis Medium - 3-7 days 3/4/2016 13:09

135863 RecTrac Email to every house hold in RecTrac 3/2/2016 15:01 Resolved Jill Smisek New Hope Sue Christiansen 3/4/2016 10:58 Sue Christiansen Medium - 3-7 days 3/4/2016 10:58

135864 Utility Billing winter wav 3/2/2016 15:04 Resolved Barbara Baer Eden Prairie Pat Lindquist 3/3/2016 11:42 Pat Lindquist High - 2 days 3/3/2016 11:42

135865 JDE Finance Payroll Outstanding Check List 3/2/2016 15:11 Resolved Cathy Broughten Apple Valley 4/22/2016 12:58 Jill Davis Medium - 3-7 days 4/22/2016 12:58

135866 Utility Billing 2655 Carlson Dr DELETE .LINK account 3/2/2016 15:11 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/2/2016 15:32 Bridget Mehrman Medium - 3-7 days 3/2/2016 15:24

135867 JDE Finance Tungsten - PCARD without PCARDRCPT Doc 3/2/2016 15:18 New Lisa Reiten Apple Valley Jill Davis 3/2/2016 15:43 Jill Davis Medium - 3-7 days

135868 JDE Finance Tungsten - New User Setup 3/2/2016 15:27 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/9/2016 13:56 Dave Schleicher Medium - 3-7 days 3/9/2016 13:57

135869 Infrastructure Group PCI VLAN access to mailr.logis.org 3/2/2016 15:28 Resolved Nick Lovejoy Edina Jason Stickler 3/8/2016 10:08 Nick Lovejoy Medium - 3-7 days 3/8/2016 10:08


135871 Systems Group disks is CRITICAL 3/2/2016 15:57 Resolved Joe Rader LOGIS John Paulsen 3/9/2016 9:50 John Paulsen Medium - 3-7 days 3/9/2016 9:50

135872 PIMS Animal Licenses for St. Louis Park 3/2/2016 16:06 New Aaron Borken St. Louis Park Tim Lovestrand 3/2/2016 16:08 Jane Watje Medium - 3-7 days

135873 Infrastructure Group Move IPSEC vpn from Edina ASA to LOGIS SSL 3/2/2016 16:15 Resolved Ryan Browning Edina Virginia Vaske 4/1/2016 15:45 Virginia Vaske Medium - 3-7 days 4/1/2016 15:44

135874 Service Desk Cluster Disks is WARNING 3/2/2016 16:32 Resolved Joe Rader LOGIS Scott Crocker 3/3/2016 10:13 Scott Crocker Medium - 3-7 days 3/3/2016 10:13

135875 RecTracEagan: Installment Billing prompts do not appear in Production

(VSI Ticket #1238483)3/3/2016 7:11 Resolved Jared Flewellen Eagan Sue Christiansen 4/21/2016 10:39 Sue Christiansen Critical - 1 day 4/21/2016 10:39

135876 Systems Group Expand MI ArcLib to 500GB 3/3/2016 7:19 Resolved Scott Crocker LOGIS John Paulsen 3/3/2016 7:44 John Paulsen Medium - 3-7 days 3/3/2016 7:44

135877 Network Services Error discovered during VMware upgrades 3/3/2016 7:19 Resolved George Jensen Anoka County JLEC Scott Crocker 3/3/2016 8:32 Scott Crocker Medium - 3-7 days 3/3/2016 8:38

135878 Service Desk VPN token PIN reset 3/3/2016 7:44 Resolved Mat Larson Eden Prairie Peter Carlson 3/3/2016 8:19 Peter Carlson Medium - 3-7 days 3/3/2016 8:19

135879 RecTrac #4 PRIORITY: RecTrac HH Aging report for Stacy 3/3/2016 7:58 In Progress Stacy Voelker St. Louis Park Paul Norton 4/12/2016 12:23 Sue Christiansen Medium - 3-7 days

135880 JDE HR/Payroll EE 109038 PERA reversal hours wrong 3/3/2016 8:03 Resolved Denise Heimerman Minnetonka Nancy Hilary 3/3/2016 9:20 Denise Heimerman Medium - 3-7 days 3/3/2016 8:06

135881 JDE HR/Payroll Password Reset 3/3/2016 8:03 Resolved Laura Knollmaier Edina Dave Schleicher 3/3/2016 8:22 Laura Knollmaier Medium - 3-7 days 3/3/2016 8:22

135882 Service Desk Mtka - Websense Policy Changes 3/3/2016 8:05 Resolved Patty Latham Minnetonka Joe Rader 4/26/2016 13:52 Joe Rader Medium - 3-7 days 4/26/2016 13:52

135883 Network Services Add 2 emails To Email Group 3/3/2016 8:06 Resolved Pat Lindquist LOGIS Peter Carlson 3/3/2016 8:24 Peter Carlson Medium - 3-7 days 3/3/2016 8:24



of 186


135886 Infrastructure Group EP - Credit Card Payments not posting to CIS from Invoice Cloud 3/3/2016 8:18 Resolved Pam Kummer LOGIS John Wondra 3/8/2016 12:03 John Wondra High - 2 days 3/8/2016 12:03

135887 Special AssessmentsAdd new option for determining when to charge first year

interest for divided parcels3/3/2016 8:26 In Progress Logis Internal LOGIS Norb Vossen 3/21/2016 14:23 Ray Jozwiak Medium - 3-7 days

135888 Service Desk Toner for the HP 5200 dtn 3/3/2016 8:39 Resolved George Gombos LOGIS Joe Rader 3/9/2016 11:18 Joe Rader Medium - 3-7 days 3/9/2016 11:18

135889 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role onl 3/3/2016 8:43 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/3/2016 9:17 Sandra Tauer Medium - 3-7 days 3/3/2016 9:14

135890 PIMS Rental Registration Fees 3/3/2016 8:46 Resolved Jeff Alger New Hope Judd Harper 3/4/2016 16:42 Judd Harper Medium - 3-7 days 3/4/2016 16:42

135891 Systems Group Change VM IP address for FireSIGHT Management Center 3/3/2016 8:52 Resolved Ian Hardie South St. Paul Brian Peterson 3/7/2016 11:27 Brian Peterson Medium - 3-7 days 3/7/2016 11:27

135892 JDE Finance Delete Docuscan batch BICA1 3/3/2016 8:54 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 3/3/2016 9:08 Jill Davis Medium - 3-7 days 3/3/2016 9:08

135893 Service DeskSetup Active Directory users and groups for testing SSRS

Security3/3/2016 9:04 Resolved Matt O'Brien LOGIS Joe Rader 3/8/2016 8:42 Matt O'Brien Medium - 3-7 days 3/8/2016 8:42

135894 RecTrac Waitlist Report 3/3/2016 9:08 Resolved Sheila Van Sloun Golden Valley Paul Norton 3/18/2016 10:38 Sheila Van Sloun Medium - 3-7 days 3/4/2016 14:50

135895 JDE HR/Payroll EE Locked for Editing 3/3/2016 9:32 Resolved Carrie Person Edina Nikki Heinbuch 3/3/2016 9:42 Nikki Heinbuch Medium - 3-7 days 3/3/2016 9:43

135896 Infrastructure GroupIssue with Windows Jabber working through Eagan's VPN

connection3/3/2016 9:39 Resolved Mark Holm Eagan Jude Giron 3/3/2016 15:37 Jude Giron High - 2 days 3/3/2016 15:37

135898Public Safety

DevelopmentApple Valley - CAD Daily Activity Report 3/3/2016 9:52 Resolved Stephanie Mellesmoen Apple Valley John Rogers 3/3/2016 10:12 John Rogers High - 2 days 3/3/2016 10:12

135899 JDE Finance HELP 3/3/2016 9:55 New Jeanne Jurek White Bear Lake Jill Davis 3/3/2016 11:44 Jill Davis Medium - 3-7 days

135900 Infrastructure Group Port Changes on SL-CSR 3/3/2016 10:28 Resolved Nikki Farrow St. Louis Park Jude Giron 3/4/2016 12:34 Nikki Farrow Medium - 3-7 days 3/4/2016 12:30

135901Public Safety

DevelopmentSSRS User Defined Subscriptions TO email address greyed out 3/3/2016 10:47 Resolved John Rogers LOGIS Matt O'Brien 3/3/2016 16:12 Matt O'Brien Medium - 3-7 days 3/3/2016 16:12

135902 JDE HR/Payroll Payroll Question EE 148400 3/3/2016 10:53 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 3/8/2016 11:45 Rhonda O'Loughlin Medium - 3-7 days 3/8/2016 11:45

135903 JDE Finance Tungsten - Workflow Inquiry of Ace Hardware 3/3/2016 10:54 Resolved Lisa Reiten Apple Valley Jill Davis 3/3/2016 11:39 Jill Davis Medium - 3-7 days 3/3/2016 11:40

135904 RecTrac Problem with printing pass 3/3/2016 10:57 Resolved Jane Ottum Lakeville Paul Norton 3/3/2016 11:04 Paul Norton Medium - 3-7 days 3/3/2016 11:04

135905 JDE Finance New Account Setup for new GASB standard 3/3/2016 11:21 Resolved Jared MartigHutchinson Utility


135906 JDE Finance proxy 3/3/2016 11:22 Resolved Lisa Reiten Apple Valley Jill Davis 3/21/2016 8:36 Jill Davis Medium - 3-7 days 3/21/2016 8:37

135907 Infrastructure Group Temporarily allow Windows/SMB file sharing 3/3/2016 11:32 Resolved Raoul Boudreau Burnsville John Wondra 3/23/2016 9:45 Virginia Vaske Medium - 3-7 days 3/23/2016 9:46

135908 Service Desk FW: Tritech ticket 637064: IQ server memory 3/3/2016 11:32 Resolved George Jensen Anoka County JLEC Scott Crocker 3/11/2016 9:31 Scott Crocker Medium - 3-7 days 3/11/2016 9:38

135909 Network Services Check into any issues with Steel county Kronos move 3/3/2016 11:37 Resolved Jill BondhusRice/Steele

Consolidated PSAPBrian Peterson 3/8/2016 10:38 Brian Peterson Medium - 3-7 days 3/8/2016 10:09

135910 Infrastructure Group Lac Lavon is down 3/3/2016 11:38 Resolved Tom Venables Burnsville Vu Pham 4/1/2016 13:14 Vu Pham Medium - 3-7 days 4/1/2016 11:32

135911 Infrastructure Group FW: PCI VLAN access to mailr.logis.org 3/3/2016 11:41 Resolved Nick Lovejoy Edina 3/3/2016 11:58 Jason Stickler Medium - 3-7 days 3/3/2016 11:58

135912 Public Safety General TEST of HJIP IM using [email protected] 3/3/2016 11:58 Resolved Lorna Olson Hennepin County Matt O'Brien 3/3/2016 12:10 Matt O'Brien Medium - 3-7 days 3/3/2016 12:10

135913 Service Desk New IPT Users 3/3/2016 12:00 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/11/2016 8:14 Peter Carlson Medium - 3-7 days 3/11/2016 8:14

135914 RecTrac question/comment from participant at registration 3/3/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 3/14/2016 15:51 Kacie Robinson Medium - 3-7 days 3/3/2016 16:42

135915 Public Safety General Second TEST of HJIP IM using [email protected] 3/3/2016 12:18 Resolved Lorna Olson Hennepin County Matt O'Brien 3/3/2016 13:03 Matt O'Brien Medium - 3-7 days 3/3/2016 13:03

135916 RecTracWhat selection is needed to have the answers to the questions

for facilities show up on the Daily Facility Global Schedule?3/3/2016 12:30 In Progress Jared Flewellen Eagan Sue Christiansen 4/18/2016 15:26 Sue Christiansen Medium - 3-7 days

135917 RecTrac Adding Text to WebTrac pages 3/3/2016 12:48 Resolved Kelly O'Dea Minnetonka Paul Norton 4/6/2016 15:47 Paul Norton Medium - 3-7 days 4/6/2016 15:47

135918 Infrastructure Group Sport Center is down 3/3/2016 13:02 Resolved Don Rambow White Bear Lake Virginia Vaske 3/10/2016 10:35 Virginia Vaske Medium - 3-7 days 3/10/2016 12:49

135919 Service Desk Fwd: FYI at Coon Rapids 3/3/2016 13:30 Resolved Dave Sack Coon Rapids 3/3/2016 14:03 Peter Carlson Medium - 3-7 days 3/3/2016 14:03

135920Public Safety

DevelopmentSSRS Report Builder does not download/install 3/3/2016 13:53 Resolved Matt O'Brien LOGIS 3/3/2016 16:06 Matt O'Brien Medium - 3-7 days 3/3/2016 16:06

135921 Infrastructure Group Open Ports for PD Imaging from AC 3/3/2016 14:01 Resolved Shawn Rung Coon Rapids Virginia Vaske 3/7/2016 10:27 Virginia Vaske High - 2 days 3/7/2016 10:27

135922 JDE HR/Payroll Partial ACH returned 3/3/2016 14:02 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/3/2016 16:09 Nikki Heinbuch Medium - 3-7 days 3/3/2016 16:10

135923 Network Services Quote Request for Workstation - DCC 3/3/2016 14:10 Resolved Jeff Barden

Dakota

Communications

Center


135924 Network Services iPad 3/3/2016 14:13 Resolved Tom Folie LOGIS Lori Hackett 3/16/2016 16:09 Tom Folie Medium - 3-7 days 3/16/2016 16:08

135925 Service Desk New VPN User 3/3/2016 14:28 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/3/2016 14:51 Patty Hartwig Medium - 3-7 days 3/3/2016 15:45

135926 Network Services Surface AC Power Cords Safety Notice 3/3/2016 14:44 Resolved Janelle Day LOGIS Peter Carlson 3/28/2016 10:22 Peter Carlson Medium - 3-7 days 3/28/2016 10:22

135927 Network Services Quote for Additional CAL's - Farmington 3/3/2016 14:50 Resolved Rob Boerboom Farmington Lori Hackett 5/10/2016 16:22 Lori Hackett Medium - 3-7 days 5/10/2016 16:22

135929 Infrastructure Group On Hold Issue (Recreation) 3/3/2016 15:07 In Progress Jeff Dulac Minnetonka Jude Giron 5/19/2016 10:40 Jude Giron Medium - 3-7 days

of 186


135930 Service Desk Install Commvault Agents 3/3/2016 15:15 Resolved Jeff Sibell LOGIS Scott Crocker 3/4/2016 8:05 Scott Crocker Medium - 3-7 days 3/4/2016 8:05

135931 JDE HR/Payroll RE: 2015 ACA 1095C Reporting 3/3/2016 15:16 New Colleen Lasher Ramsey Nancy Hilary 3/17/2016 14:31 Colleen Lasher Medium - 3-7 days

135932 Utility Billing Delete infinity.link account 3/3/2016 15:23 Resolved Elissa Golden Woodbury Pat Lindquist 3/3/2016 15:36 Pat Lindquist Medium - 3-7 days 3/3/2016 15:36

135933 JDE HR/Payroll RE: 2015 ACA 1095C Reporting 3/3/2016 15:29 In Progress Shari Rains New Hope Nancy Hilary 3/15/2016 11:40 Shari Rains Medium - 3-7 days

135935 Network Services Add account to AD for GIS 3/3/2016 15:32 Resolved Ben Verbick LOGIS Peter Carlson 3/4/2016 7:28 Peter Carlson Medium - 3-7 days 3/4/2016 8:23

135936 Service Desk Websense 3/3/2016 15:40 Resolved Rob Boerboom Farmington Carl Pearson 3/4/2016 12:00 Carl Pearson Medium - 3-7 days 3/4/2016 12:00

135937 Systems Group CIP Hardware replacement - UBDB PCI cluster 3/3/2016 15:40 In Progress Kevin Pikkaraine LOGIS Jeff Sibell Medium - 3-7 days

135938 Service Desk Maple Grove AD users to Security Groups for reporting 3/3/2016 15:46 Resolved Matt O'Brien LOGIS Joe Rader 3/4/2016 13:43 Joe Rader Medium - 3-7 days 3/4/2016 13:43

135939 Service Desk Create new AD groups for PSReports.logis.org 3/3/2016 15:51 Resolved Matt O'Brien LOGIS Joe Rader 3/4/2016 13:45 Joe Rader Medium - 3-7 days 3/4/2016 13:45

135940 Infrastructure Group Network slownes on BC PD network 3/3/2016 15:56 Resolved Patty Hartwig Brooklyn Center John Wondra 3/8/2016 12:03 John Wondra Medium - 3-7 days 3/8/2016 12:03

135941 JDE Finance F/A 3/3/2016 16:02 Resolved Lisa Reiten Apple Valley Jill Davis 3/3/2016 16:26 Lisa Reiten Medium - 3-7 days 3/7/2016 10:26

135942 Infrastructure Group MI - Staff Resource Scheduling for Viper Cutover 3/3/2016 16:03 Resolved Jeff Dulac Minnetonka Jude Giron 4/22/2016 13:47 Jude GironProject - no specified

due date4/22/2016 13:47

135943 Systems Group CIP Hardware replacement - UBDB PCI cluster 3/3/2016 16:03 Resolved Kevin Pikkaraine LOGIS John Paulsen 3/24/2016 8:41 John Paulsen Medium - 3-7 days 3/24/2016 8:41

135944Public Safety

DevelopmentAPS offense not mapping correctly to RMS: 609-52-2-a-1 3/3/2016 16:14 Resolved Karie Weldon Maple Grove Matt O'Brien 3/3/2016 16:24 Matt O'Brien Medium - 3-7 days 3/3/2016 16:24

135945 RecTrac pictures (p 1-8) 3/3/2016 16:15 Resolved Kacie Robinson Lakeville Paul Norton 3/3/2016 16:16 Paul Norton Medium - 3-7 days 3/3/2016 16:17

135946 JDE Finance Invoice Help 3/3/2016 16:31 Resolved Nick BishopMinnesota Transit


135947 Network Services Order Switch 3/3/2016 16:32 Resolved Don Tomlinson Austin Lori Hackett 3/29/2016 14:00 Lori Hackett Medium - 3-7 days 3/29/2016 14:01

135948 Infrastructure Group AU - Implementation of Switch 3/3/2016 16:37 Resolved Don Tomlinson Austin Vu Pham 4/20/2016 14:02 Vu Pham Medium - 3-7 days 4/20/2016 14:02

135949 RecTrac Statements are incorrect again 3/3/2016 16:38Pending Client

ResponseKelly O'Dea Minnetonka Paul Norton 4/13/2016 10:15 Sue Christiansen Critical - 1 day

135950 Utility Billing billing control tables 3/3/2016 16:41 Resolved Barbara Baer Eden Prairie Connie Dalsen 3/7/2016 7:46 Connie Dalsen Critical - 1 day 3/7/2016 7:46

135951 RecTrac Req to delete monthly auto-generated report 3/3/2016 16:43 Resolved Beth Simonsen Crystal Sue Christiansen 3/4/2016 8:03 Sue Christiansen Medium - 3-7 days 3/4/2016 8:02

135952 Infrastructure Group vLAN setup for Austin ESXi implementation 3/3/2016 16:44 Resolved Don Tomlinson Austin Vu Pham 4/20/2016 13:57 Vu Pham Medium - 8-14 days 4/20/2016 13:57

135953 Systems Group check HP hardware is CRITICAL 3/3/2016 19:46 Resolved Joe Rader LOGIS Jeff Sibell 3/29/2016 12:13 Jeff Sibell High - 2 days 3/29/2016 12:13

135954 Infrastructure Group Access Issue on VPN 3/4/2016 4:54 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/8/2016 16:17 Jason Stickler Medium - 3-7 days 3/9/2016 9:23

135955 Network ServicesPlease install ESUs into DV910 then build and deploy a DV

Package3/4/2016 6:39 Resolved Nancy Hilary LOGIS Nolan Little 3/5/2016 9:32 Nolan Little Medium - 3-7 days 3/5/2016 9:32

135957 Utility Billing Dwelling Units Based on Water Report 3/4/2016 7:25 Resolved Tammy Wilson Eden Prairie Connie Dalsen 3/4/2016 7:31 Tammy Wilson Medium - 3-7 days 3/4/2016 7:30

135958 Service Desk dmz accounts 3/4/2016 7:32 Resolved Doug Johnson Coon Rapids Joe Rader 3/4/2016 13:17 Joe Rader Medium - 3-7 days 3/4/2016 13:17

135959 Infrastructure Group Add network access 3/4/2016 8:07 Resolved Nancy Johnson Crystal John Wondra 3/9/2016 13:28 Brian Peterson Medium - 3-7 days 3/9/2016 13:28

135960 Service Desk FW: Your LOGIS password will expire soon 3/4/2016 8:07 Resolved Mat Larson Eden Prairie Joe Rader 3/4/2016 10:35 Joe Rader Medium - 3-7 days 3/4/2016 10:35

135961 Utility Billing Infinity.Link Site Bill Statement 3/4/2016 8:09Pending Client

ResponseRobin Hanson Farmington Pam Kummer 4/13/2016 11:40 Connie Dalsen


due date

135962 Public Safety General new officer in ticketwriter 3/4/2016 8:11 Resolved Joanne Paul Golden Valley 3/4/2016 8:15 Jason Ehlers Medium - 3-7 days 3/4/2016 8:15

135963 Infrastructure Group Please remove IP Address from accessing the JDE servers 3/4/2016 8:13 Resolved Dave Schleicher LOGIS Jason Stickler 3/8/2016 8:46 Dave Schleicher Medium - 3-7 days 3/8/2016 8:44

135964 Network Services Bridge Operator Console license expired, can't launch 3/4/2016 8:15 Resolved Paul Schweisthal Maple Grove Joe Rader 3/4/2016 9:08 Joe Rader High - 2 days 3/4/2016 9:08

135965 Utility Billing Penalty For Cycle 3 3/4/2016 8:17 Resolved Cindy McMillen Farmington Pat Lindquist 3/4/2016 12:45 Pat Lindquist Medium - 3-7 days 3/4/2016 12:45

135966 Network Services Decommission of old hardware 3/4/2016 8:18 Resolved Janelle Day LOGIS Scott Crocker 3/15/2016 7:40 Scott Crocker Medium - 3-7 days 3/15/2016 7:40

135967 Infrastructure Group BV Golf Access List Change Request for Season Opening Prep 3/4/2016 8:18 Resolved Beth Yurchisin Golden Valley Virginia Vaske 3/8/2016 13:36 Virginia Vaske Medium - 3-7 days 3/8/2016 13:46

135968 Network Services Rename of servers in HP tool for Blade servers 3/4/2016 8:24 Resolved Janelle Day LOGIS John Paulsen 3/4/2016 11:52 John Paulsen Medium - 3-7 days 3/4/2016 11:52

135969 Network Services A vpn Entrust user is not connecting after PIN change 3/4/2016 8:26 Resolved Roger Anderson Hutchinson Peter Carlson 3/4/2016 8:47 Peter Carlson Medium - 3-7 days 3/4/2016 8:47

135970 Service Desk Computer issue 3/4/2016 8:48 Resolved Kerri Kindsvater White Bear Lake Chad Remick 4/4/2016 9:40 Chad Remick Medium - 3-7 days 4/4/2016 9:41

135971 Public Safety Mobiles Error when trying to print a ticket in TicketWriter 3/4/2016 8:58 Resolved Paul Schweisthal Maple Grove 3/7/2016 8:11 Jason Ehlers Medium - 3-7 days 3/7/2016 8:11

135974 RecTrac Test of updated Party assignments - removing Mark Saari 3/4/2016 9:30 Resolved Lisa Jost Maple Grove Sue Christiansen 3/4/2016 9:32 Sue Christiansen Medium - 3-7 days 3/4/2016 9:32

135975 GIS Reset LogisMap Password 3/4/2016 9:45 Resolved Sam Black Minnetonka Keith Anderson 3/7/2016 9:03 Keith Anderson High - 2 days 3/7/2016 9:03

135976 GIS Reset LogisMap Password 3/4/2016 9:46 Resolved Sam Black Minnetonka Keith Anderson 3/7/2016 9:04 Keith Anderson High - 2 days 3/7/2016 9:04

135977 Infrastructure Group TriTech CAD Browser times out too soon 3/4/2016 9:46 Resolved Terry Hoium LOGIS Adam Maloney 3/29/2016 9:12 Adam Maloney Medium - 3-7 days 3/29/2016 9:12

135978 JDE HR/Payroll User Disabled 3/4/2016 9:54 Resolved Karrie Glen Lakeville Dave Schleicher 3/16/2016 6:45 Dave Schleicher Medium - 3-7 days 3/16/2016 6:45

of 186


135979 JDE HR/Payroll ESS New Hire Set Up 3/4/2016 10:05 Resolved Patti Kent Shakopee Dave Schleicher 3/4/2016 10:56 Dave Schleicher Medium - 3-7 days 3/4/2016 10:56

135980 Utility Billing Finalled eub Accounts 3/4/2016 10:11 Resolved Barbara Virum St. Louis Park Pat Lindquist 3/4/2016 16:31 Pat Lindquist Medium - 3-7 days 3/4/2016 16:31

135981 Service Desk Restore of SSP PIMS to TR PIMS 3/4/2016 10:13 Resolved Jane Watje LOGIS Peter Carlson 3/4/2016 13:15 Maria Rucke Medium - 3-7 days 3/4/2016 12:40

135982 JDE Finance proxy setup 3/4/2016 10:25 Resolved Lisa Reiten Apple Valley Jill Davis 3/16/2016 9:40 Lisa Reiten Medium - 3-7 days 3/16/2016 9:08

135983 PIMS Report Requirements for Animal License 3/4/2016 10:30 New Aditi Salunke Eden Prairie Tim Lovestrand 3/4/2016 10:35 Jane Watje Medium - 3-7 days

135984 JDE Finance Tungsten - PID 15214 question 3/4/2016 10:43 Resolved Lisa Reiten Apple Valley Jill Davis 3/4/2016 11:08 Jill Davis Medium - 3-7 days 3/4/2016 11:08

135985 PIMS ePermits meeting to help with permit setup (preliminary) 3/4/2016 10:59 Resolved Katy Hauan Ramsey Maria Rucke 5/10/2016 20:43 Maria Rucke Medium - 3-7 days 5/10/2016 20:43

135986 PIMS E-Permits password changed 3/4/2016 11:02 Resolved Jake Bosley Edina Maria Rucke 3/4/2016 11:23 Maria Rucke Medium - 3-7 days 3/4/2016 11:23

135987 RecTrac3/4/16 - Golden Valley PNP issues resulting from PNP outage on

Monday, February 293/4/2016 11:04 Resolved Sue Watson Golden Valley Sue Christiansen 3/22/2016 12:07 Sue Christiansen High - 2 days 3/22/2016 12:07

135988 Infrastructure Group PMDC is locking up -- firewall block? 3/4/2016 11:05 Resolved John Sutton

Dakota

Communications

Center

Vu Pham 3/7/2016 15:13 Vu Pham Medium - 3-7 days 3/7/2016 15:13

135989 JDE HR/Payroll Excel Save is default location a security breach 3/4/2016 11:10 New Nancy Hilary LOGIS 3/4/2016 11:11 Nancy Hilary Medium - 3-7 days

135990 PIMS Plumbing Fees 3/4/2016 11:12 New Meg Feikema Willmar Jane Watje 3/4/2016 11:15 Jane Watje Medium - 3-7 days

135991 JDE Finance tungsten escalation change 3/4/2016 11:15 Resolved Sheri Robertson Maple Grove Jill Davis 3/4/2016 12:47 Jill Davis Medium - 3-7 days 3/4/2016 12:47

135992 PIMS EPA Shortcut in PIMS 3/4/2016 11:23 Resolved Sarah Brandel Eagan Maria Rucke 3/7/2016 14:36 Maria Rucke Medium - 3-7 days 3/7/2016 14:36

135993 JDE Finance Insight 3/4/2016 11:25 Resolved Shari Rains New Hope Dave Schleicher 3/14/2016 11:21 Nancy Hilary Medium - 3-7 days 3/4/2016 13:37

135994 Property Data CY - delete PID 3/4/2016 11:28 Resolved Gail Petschl Crystal Norb Vossen 3/4/2016 11:40 Norb Vossen Medium - 3-7 days 3/4/2016 11:40

135995 PIMS FW: February 2016 Permits 3/4/2016 11:33 Resolved Maria Rucke LOGIS Judd Harper 3/8/2016 15:06 Judd Harper Medium - 3-7 days 3/8/2016 15:06

135997 JDE HR/Payroll missing report 3/4/2016 11:37 Resolved Angie McIntire Ramsey Nikki Heinbuch 3/28/2016 11:53 Cindy Nelson Medium - 3-7 days 3/7/2016 8:07

135998 JDE Finance Invoice Question 3/4/2016 12:03 Resolved Nick BishopMinnesota Transit


135999 Service Desk FW: PIMS MIS Coordinators 3/4/2016 12:08 Resolved Maria Rucke LOGIS Peter Carlson 3/4/2016 13:57 Peter Carlson Medium - 3-7 days 3/4/2016 13:57

136000 Systems Group

Need Systems Group assistance to work out a port issue

Robbinsdale RecTrac emails are being blocked, none get

through (VSI Ticket #1239611)

3/4/2016 12:11 Resolved Sue Christiansen LOGIS Jeff Sibell 3/11/2016 7:52 Jeff Sibell High - 2 days 3/11/2016 7:52

136001 PIMS PIMS Surcharge Calculation Table 3/4/2016 12:19 Resolved Sarah Brandel Eagan Maria Rucke 3/7/2016 14:28 Maria Rucke Medium - 3-7 days 3/7/2016 14:28

136002 PIMSElectronic Plan Review Project Update from LOGIS - Moving

Forward 20163/4/2016 12:24 In Progress Ray Jozwiak LOGIS Maria Rucke 3/4/2016 13:27 Maria Rucke


due date

136003 Service Desk FW: Electronic Plan Review Project Update 3/4/2016 12:32 Resolved Maria Rucke LOGIS 3/4/2016 12:47 Peter Carlson Medium - 3-7 days 3/4/2016 12:47

136004 Service Desk FW: Electronic Plan Review Project Update 3/4/2016 12:33 Resolved Maria Rucke LOGIS 3/4/2016 12:47 Peter Carlson Medium - 3-7 days 3/4/2016 12:47

136005 RecTracEagan Credit Card Charges (from 2/16, 2/23, and 2/29, plus

other dates)3/4/2016 12:36 Resolved Jared Flewellen Eagan Sue Christiansen 4/15/2016 11:38 Sue Christiansen Critical - 1 day 4/15/2016 11:38

136006 Infrastructure Group infrastructure request for solar panels 3/4/2016 12:39 Resolved Nancy Johnson Crystal Virginia Vaske 3/8/2016 10:13 Virginia Vaske Medium - 3-7 days 3/8/2016 10:14


136008 JDE HR/Payroll ACA Coverage but not Employees 3/4/2016 12:43 New Kim Hansen Austin Nancy Hilary 3/4/2016 16:56 Kim Hansen Medium - 3-7 days

136009 Service Desk Add PIMS staff to all LO PIMS distribution lists 3/4/2016 12:51 Resolved Maria Rucke LOGIS Peter Carlson 3/4/2016 13:09 Peter Carlson Medium - 3-7 days 3/4/2016 13:09

136010 Service Desk RE: Add PIMS staff to all LO PIMS distribution lists 3/4/2016 12:51 Resolved Ray Jozwiak LOGIS 3/4/2016 13:05 Peter Carlson Medium - 3-7 days 3/4/2016 13:05

136012 Network Services Labeling of servers in HP chassis 3/4/2016 13:01 Resolved Janelle Day LOGIS Peter Carlson 3/21/2016 14:57 Peter Carlson Medium - 3-7 days 3/21/2016 14:57

136013 Infrastructure Group New phones not registering at Central Park 3/4/2016 13:16 Resolved Paul Schweisthal Maple Grove Jude Giron 3/15/2016 10:01 Jude Giron Medium - 3-7 days 3/15/2016 10:01

136014 Service DeskRemove Windows updates which cause false password change

error3/4/2016 13:26 Resolved Joe Rader LOGIS Scott Crocker 3/15/2016 5:19 Scott Crocker Medium - 3-7 days 3/15/2016 7:39

136015 RecTrac POS Printer for POS #14 is not printing (VSI Ticket #1239976) 3/4/2016 13:28 Resolved Lisa Jost Maple Grove Sue Christiansen 3/10/2016 12:01 Sue Christiansen High - 2 days 3/10/2016 12:01

136016 PIMS please combine ID's in PIMS 3/4/2016 13:35 Resolved Eileen Tierney St. Louis Park Maria Rucke 3/8/2016 18:01 Maria Rucke Medium - 3-7 days 3/8/2016 18:01

136017 RecTrac Errors - Time Out Problems on WebTrac 3/4/2016 13:46Pending Client

ResponseIan Hardie South St. Paul Paul Norton 4/12/2016 15:32 Sue Christiansen High - 2 days

136018 JDE Finance Please Delete Entire Batch 3/4/2016 13:51 Resolved Brandi Aitkin Apple Valley Jill Davis 3/4/2016 14:00 Brandi Aitkin Medium - 3-7 days 3/4/2016 13:55

136019 Network Services Staff Augmentation 2016 3/4/2016 14:09 Resolved Dean Busch Robbinsdale Scott Crocker 4/11/2016 14:25 Scott Crocker Medium - 3-7 days 4/11/2016 14:25

136020 Network Services SAN 3/4/2016 14:11 New Dean Busch Robbinsdale Brent Rebischke 4/28/2016 16:29 Brent Rebischke Medium - 3-7 days

136022 JDE Finance new object codes 3/4/2016 14:14 Resolved Carol Gass New Hope Jill Davis 3/4/2016 14:47 Carol Gass Medium - 3-7 days 3/4/2016 14:47

136023 Infrastructure Group FW: Security Policy Change – ACTION REQUIRED 3/4/2016 14:16 Resolved Dean Busch Robbinsdale John Wondra 3/25/2016 8:50 John Wondra High - 2 days 3/25/2016 8:50

136024 Service Desk Quote for Switch and Wireless infrastructure 3/4/2016 14:30 Resolved Jeff Dulac Minnetonka Lori Hackett 5/12/2016 9:15 Lori HackettProject - no specified

due date5/12/2016 9:16

of 186


136025 RecTrac photo update 3/4/2016 14:35 Resolved Patty Dexter Lakeville Paul Norton 3/4/2016 14:37 Paul Norton Medium - 3-7 days 3/4/2016 14:37

136026 Special Assessments LA SA FTP to Dakota County 3/4/2016 14:41 Resolved Dianne Quinnell Lakeville Norb Vossen 4/7/2016 13:42 Norb Vossen Medium - 3-7 days 4/7/2016 13:42

136027 JDE HR/Payroll Hours from 12/20/15 EE 122527 3/4/2016 15:00 Resolved Patti Kent Shakopee Nikki Heinbuch 3/11/2016 13:53 Nikki Heinbuch Medium - 3-7 days 3/11/2016 13:53

136028 Systems Group Issues with remote desktop to dmz server - RPC error 3/4/2016 15:38 Resolved Matt Henning Maple Grove Brian Peterson 3/8/2016 9:32 Brian Peterson High - 2 days 3/8/2016 9:05

136029 JDE Finance re-printing statements 3/4/2016 15:47 Resolved Erika Gare South St. Paul Jill Davis 3/7/2016 10:50 Erika Gare Medium - 3-7 days 4/22/2016 12:54

136030 JDE HR/Payroll WBL - Cable payroll PDBA 5556 3/4/2016 15:59 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 3/7/2016 8:05 Nikki Heinbuch Medium - 3-7 days 3/7/2016 8:07


136032 JDE HR/Payroll ESS Terminations 3/4/2016 16:14 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/7/2016 8:24 Dave Schleicher Medium - 3-7 days 3/7/2016 8:24

136033 Systems Group Request to Increase Disk Space for GV-MAIL 3/4/2016 16:14 Resolved Beth Yurchisin Golden Valley Brian Peterson 3/7/2016 11:56 Brian Peterson Medium - 3-7 days 3/7/2016 11:27

136034 RecTracInstruction Needed on How to Apply Instructor Payments to

Courses3/4/2016 16:17 In Progress Patty Dexter Lakeville Paul Norton 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days

136035 Service Desk Citrix apps won't launch 3/4/2016 16:24 Resolved Pat Lindquist LOGIS Joe Rader 3/7/2016 10:22 Joe Rader Medium - 3-7 days 3/7/2016 10:22

136036 LOGIS Administration Add New iPad to the LOGIS Cellular Plan 3/4/2016 16:35 Resolved Tom Folie LOGIS Victoria Blackford 3/17/2016 8:54 Victoria Blackford Medium - 3-7 days 3/17/2016 8:55

136037 Service DeskRCECC Quarterly Review of CommVault and Perform Recovery

Tests3/5/2016 4:00 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


136038 Service Desk RCECC Quarterly Review of Symantec Antivirus 3/5/2016 4:05 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


136039 Network Services RCECC Quarterly Review of MSSQL Server 3/5/2016 4:30 New Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Kevin Pikkaraine 3/5/2016 4:30 Brent Atchison Medium - 3-7 days

136040 Network Services RCECC Quarterly Review of VMware Server 3/5/2016 5:30 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


136041 JDE HR/Payroll Forgotten Password for Employee Self Service 3/5/2016 7:08 Resolved Emily Kirchner Coon Rapids Dave Schleicher 3/7/2016 8:07 Julie Nowlan Medium - 3-7 days 3/7/2016 6:22

136042 Service Desk Symantec virus detected 3/5/2016 18:22 Resolved George Gombos LOGIS Peter Carlson 3/8/2016 8:10 Peter Carlson Medium - 3-7 days 3/8/2016 8:10

136043 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 4:07 Resolved Timothy Olson Minnetonka Dave Schleicher 3/7/2016 6:11 Dave Schleicher Medium - 3-7 days 3/7/2016 6:11

136048 Service Desk JDE insight reporting question 3/7/2016 7:16 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 3/7/2016 7:21 Peter Carlson Medium - 3-7 days 3/7/2016 7:22

136049 Public Safety General Juvenile Curfew. 3/7/2016 7:30 Resolved Christine O'Donnell Bloomington Jason Ehlers 3/9/2016 15:22 Jason Ehlers Medium - 3-7 days 3/9/2016 15:22

136050 Network Services 2017 Budget 3/7/2016 7:32Pending Client

ResponseClint Pires St. Louis Park Kevin Pikkaraine 5/3/2016 11:30 Janelle Day Medium - 3-7 days

136051 JDE HR/Payroll New Employee - Durbin 3/7/2016 7:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/7/2016 9:31 Denise Heimerman Medium - 3-7 days 3/7/2016 8:44

136052 Network Services JW jail website 3/7/2016 7:38 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:35 Chad Remick Medium - 3-7 days 3/7/2016 10:35

136053 JDE HR/Payroll PERA Recalculation - City of Minnetonka (GASB 68 Tie Out).xlsx 3/7/2016 7:54 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/7/2016 10:42 Denise Heimerman Medium - 3-7 days 4/7/2016 6:54


136055 Infrastructure Group Check ACL access for MG-Neptune PC 3/7/2016 8:16 Resolved Matt Henning Maple Grove John Wondra 3/8/2016 9:04 Brian Peterson High - 2 days 3/8/2016 9:04

136056 Network Services Request to Increase Disk Space for GV-APPS1 3/7/2016 8:20 Resolved Beth Yurchisin Golden Valley Joe Rader 3/7/2016 9:56 Joe Rader Medium - 3-7 days 3/7/2016 9:57


136058 PIMS RE: Security role access 3/7/2016 8:30 Resolved Cindy Hintze Coon Rapids Maria Rucke 3/8/2016 14:03 Maria Rucke Medium - 3-7 days 3/8/2016 14:03

136059 Network Services Provision ports on blade 2 for city and voice vlan 3/7/2016 8:33 Resolved Shawn Rung Coon Rapids Adam Maloney 3/15/2016 10:45 Adam Maloney Medium - 3-7 days 3/15/2016 10:45

136060 Service Desk RE: Rehire/Password 3/7/2016 8:37 Resolved Lisa Storey LOGIS Peter Carlson 3/7/2016 13:38 Peter Carlson Medium - 3-7 days 3/7/2016 13:38

136062 Service DeskPlease ship - New 9951 Phones, Expansion Module & cameras to

Attn: Judy Frandenburgh3/7/2016 8:41 Resolved Judy Fradenburgh Bloomington Lori Hackett 3/7/2016 14:32 Lori Hackett Medium - 3-7 days 3/7/2016 14:33

136063 Network Services Order 4 new desktop's 3/7/2016 8:46 Resolved Don Rambow White Bear Lake Lori Hackett 3/28/2016 14:16 Lori Hackett Medium - 3-7 days 3/28/2016 14:22

136064 Infrastructure Group Speed issues on BC-CJDN device 3/7/2016 8:47 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 11:27 Jason Stickler High - 2 days 3/9/2016 11:27

136065 JDE HR/Payroll urgent....electronic log in 3/7/2016 9:08 Resolved Jodi Rosati Maple Grove Dave Schleicher 3/7/2016 9:27 Jodi Rosati Medium - 3-7 days 3/7/2016 9:17

136066 JDE HR/PayrollNEW HIRE ESS SETUP FOR ACCRUAL AND TIME ENTRY

EMPLOYEE # 134772 SV THANKS....3/7/2016 9:08 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/7/2016 9:40 Julie Nowlan Medium - 3-7 days 3/7/2016 9:30

136067 RecTrac FW: Dog Sled/Snowmobile Rides Cancelled 3/7/2016 9:10 Resolved Patty Dexter Lakeville Paul Norton 3/7/2016 10:35 Paul Norton Medium - 3-7 days 3/7/2016 10:35

136068 Utility Billing Report Request 3/7/2016 9:14 Escalated Abby Decker Eagan Pat Lindquist 4/25/2016 11:47 Pat Lindquist Medium - 8-14 days

of 186


136069 JDE Finance Doc Type and Doc Co question 3/7/2016 9:16 Resolved Carol Gass New Hope Dave Schleicher 3/7/2016 9:40 Carol Gass Medium - 3-7 days 3/7/2016 9:37

136070 Service Desk Tokens 3/7/2016 9:19 Resolved John Daniels Inver Grove Heights Peter Carlson 3/8/2016 9:45 Peter Carlson Medium - 3-7 days 3/8/2016 9:45

136071 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 9:34 Resolved Bill Neumann Minnetonka Dave Schleicher 3/7/2016 10:12 Dave Schleicher Medium - 3-7 days 3/7/2016 10:12

136072 JDE HR/Payroll Password Reset 3/7/2016 9:34 Resolved Tom Shirley Edina Dave Schleicher 3/7/2016 9:46 Dave Schleicher Medium - 3-7 days 3/7/2016 9:46

136073 Service Desk Please get a quote for a Cisco 7926G 3/7/2016 9:44 Client to Test Patty Hartwig Brooklyn Center Peter Carlson 5/27/2016 15:57 Peter Carlson Medium - 3-7 days

136074 PIMS Records Deleted in Error 3/7/2016 9:54 Resolved Shirley Johnson South St. Paul Judd Harper 3/7/2016 16:26 Judd Harper Critical - 1 day 3/7/2016 16:26

136075 Property Data TOH 3/7/2016 9:59 Resolved Marty Fechner St. Louis Park Norb Vossen 3/7/2016 10:14 Norb Vossen Medium - 3-7 days 3/7/2016 10:14

136076 JDE HR/Payroll Central Pension Fund Leave 3/7/2016 10:07 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/24/2016 13:11 Nikki Heinbuch Medium - 3-7 days 3/24/2016 13:42

136077 Network Services or-csr is down 3/7/2016 10:09 Resolved David Klitzke Orono Adam Maloney 3/15/2016 10:44 David Klitzke Medium - 3-7 days 3/15/2016 10:43

136078 Utility Billing Meter Reading Error Popup 3/7/2016 10:12Pending Vendor

ResponseBrittany Wright Farmington Pat Lindquist 3/16/2016 9:59 Cindy McMillen Medium - 3-7 days

136079 RecTrac Sales not accounted for 3/4/16 3/7/2016 10:13 Resolved Kris Ryan Maple Grove Paul Norton 3/8/2016 13:51 Paul Norton Medium - 3-7 days 3/8/2016 13:51

136080 Network Services Need 2 tokens for PD 3/7/2016 10:17 Resolved Shawn Rung Coon Rapids Peter Carlson 3/7/2016 15:58 Peter Carlson High - 2 days 3/8/2016 8:10


136082 PIMS Training Setup 3/7/2016 10:26 Resolved Jeff Alger New Hope Judd Harper 3/10/2016 16:37 Judd Harper Medium - 3-7 days 3/10/2016 16:37

136083 Network Services Delete DMZ User 3/7/2016 10:28 Resolved Shawn Rung Coon Rapids Chad Remick 3/7/2016 10:31 Chad Remick Medium - 3-7 days 3/7/2016 10:31

136084 Network ServicesTag VLAN 371 from the UCS to the Managed Services ESXI

cluster3/7/2016 10:28 Resolved Don Rambow White Bear Lake Jeff Sibell 3/7/2016 14:26 Jeff Sibell Medium - 3-7 days 3/7/2016 14:26

136085 Public Safety General Monthly Summary Reports 3/7/2016 10:42 Resolved Katie Parranto Lakeville John Rogers 3/7/2016 15:29 John Rogers Medium - 3-7 days 3/7/2016 15:29

136086 Infrastructure Group sl-csr reloaded when stack cable was pulled 3/7/2016 10:49 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/17/2016 16:20 Adam Maloney Medium - 3-7 days 5/17/2016 16:20

136087 Public Safety Mobiles AVL data request for 3/1/14 to 9/1/14 3/7/2016 11:08 Resolved Jesse Thomas Rice County Jason Ehlers 3/9/2016 12:44 Jason Ehlers Medium - 3-7 days 3/9/2016 12:44

136088 Property Data Quintile Year Changes 3/7/2016 11:10 Resolved Marty Fechner St. Louis Park Norb Vossen 3/9/2016 14:58 Norb Vossen Medium - 3-7 days 3/9/2016 14:58

136089 RecTrac Web Whacker 3/7/2016 11:13 Resolved Jill Smisek New Hope Sue Christiansen 3/21/2016 16:15 Sue Christiansen Medium - 3-7 days 3/15/2016 10:28

136090 Service DeskRun a report for Mark on All Call that have come into the City of

Eagan in the past month3/7/2016 11:21 Resolved Mark Holm Eagan Peter Carlson 4/26/2016 10:28 Peter Carlson Medium - 3-7 days 4/26/2016 10:27

136091 JDE Finance Suppliers to download for PC entry 3/7/2016 11:24 Resolved Laurie Tornquist Coon Rapids Jill Davis 3/8/2016 8:04 Laurie Tornquist Medium - 3-7 days 3/16/2016 7:29

136092 Infrastructure Group 136 voice message in undeliverablemessagesmailbox 3/7/2016 11:28 Resolved Judy Fradenburgh Bloomington Jude Giron 3/21/2016 10:19 Jude Giron Medium - 3-7 days 3/21/2016 10:20

136093 Infrastructure Group BOC not showing any activity 3/7/2016 11:32 Resolved Paul Schweisthal Maple Grove Jason Stickler 3/7/2016 14:37 Jason Stickler Medium - 3-7 days 3/7/2016 14:38

136094 RecTracWebTrac Splash page reverting to winter/spring

photos/headings3/7/2016 12:03 Resolved Sam Black Minnetonka Paul Norton 3/7/2016 14:51 Paul Norton High - 2 days 3/7/2016 14:51

136095 RecTracTicket Management Issues - unable to enter ticket amounts in

ticket management – fields are blocked out3/7/2016 12:12 Resolved Dan Mueller Crystal Sue Christiansen 4/22/2016 15:25 Sue Christiansen Medium - 3-7 days 4/22/2016 15:25

136096 Class Reset Class Password 3/7/2016 12:15 Resolved Sam Black Minnetonka Paul Norton 3/7/2016 13:09 Paul Norton High - 2 days 3/7/2016 13:09

136097 Class class password 3/7/2016 13:14 Resolved Kelly O'Dea Minnetonka Paul Norton 3/8/2016 6:27 Kelly O'Dea Medium - 3-7 days 3/8/2016 6:27

136098 RecTrac Youth Skating Lessons Free Style 3 not showing on WebTrac 3/7/2016 13:21 Resolved Kelly O'Dea Minnetonka Paul Norton 3/7/2016 15:07 Kelly O'Dea Medium - 3-7 days 3/7/2016 15:07

136099 JDE Finance Sign-In Error 3/7/2016 13:25 Resolved Connie Neubeck St. Louis Park Dave Schleicher 3/7/2016 13:28 Connie Neubeck Critical - 1 day 3/7/2016 13:27

136100 Utility Billing Error message 3/7/2016 14:12 Resolved Lori Lohmann Edina Pat Lindquist 3/7/2016 14:37 Pat Lindquist Medium - 3-7 days 3/7/2016 14:37

136101 RecTracLakeville - Touch POS screen on counter shows member name

at bottom of list (VSI Ticket #124010103/7/2016 14:21 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/7/2016 16:17 Sue Christiansen Medium - 3-7 days 3/7/2016 16:17

136102 Infrastructure Group AnyConnect VPN Test 3/7/2016 14:36 Resolved Mario Jara Bloomington Jason Stickler 3/14/2016 8:07 Mario Jara Medium - 3-7 days 3/14/2016 8:07

136103 PIMSReplace broken link to Lead EPA Website in all PIMS city

databases with correct URL3/7/2016 14:36 Resolved Maria Rucke LOGIS Maria Rucke 3/10/2016 10:18 Maria Rucke Medium - 3-7 days 3/10/2016 10:18

136104 RecTrac Manuals for RecTrac 3/7/2016 14:40 Resolved Tom Nesseth Lakeville Sue Christiansen 3/7/2016 15:32 Sue Christiansen Medium - 3-7 days 3/7/2016 15:32

136105 Service Desk WBL: Building Dept. Operations 3/7/2016 14:52 Resolved Don Rambow White Bear Lake Chad Remick 4/12/2016 7:57 Julie Silverberg Medium - 3-7 days 4/12/2016 8:01

136106 Network Services webtest02 Testing of disabled TLS 1.0 on PCI Web servers 3/7/2016 14:55 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

136107 JDE HR/Payroll Interim 3/7/2016 14:57 Resolved Carrie Person Edina Nikki Heinbuch 3/7/2016 15:14 Nikki Heinbuch Medium - 3-7 days 3/7/2016 15:16

136108 Service Desk Please add users to LO PIMS USERS distribution list 3/7/2016 14:58 Resolved Maria Rucke LOGIS Joe Rader 3/8/2016 8:33 Joe Rader Medium - 3-7 days 3/8/2016 8:33

136109 JDE Finance Password for User 3/7/2016 15:28 Resolved Cathy Broughten Apple Valley Jill Davis 3/7/2016 15:34 Jill Davis Critical - 1 day 3/7/2016 15:34

136110 RecTrac Hanafin account 3/7/2016 15:30 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/8/2016 14:31 Rosemary Mikkelson Medium - 3-7 days 3/8/2016 14:28

136111 RecTrac paytypes 3/7/2016 15:31 Resolved Kristin Trembley Eagan Paul Norton 3/22/2016 13:27 Paul Norton Critical - 1 day 3/22/2016 13:27

136112 RecTracWebtrac payment captured no registration - question about

RecTrac update timing3/7/2016 15:58 Resolved Kris Ryan Maple Grove Sue Christiansen 3/22/2016 12:05 Sue Christiansen Medium - 3-7 days 3/22/2016 12:05

136113 Public Safety Mobiles Citations not pushing 3/7/2016 16:00 Resolved Stefan Bakken Lakeville Jason Ehlers 3/7/2016 21:49 Matt O'Brien Medium - 3-7 days 3/7/2016 21:49

of 186


136114 Service Desk Fwd: PROBLEM Host Alert DOWN 3/7/2016 16:31 Resolved Shawn Christie NWCT Joe Rader 3/7/2016 16:46 Joe Rader Medium - 3-7 days 3/8/2016 9:45

136115 Infrastructure Group Fwd: Jabber 3/7/2016 16:59 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 9:18 Jason Stickler Medium - 3-7 days 3/9/2016 9:18

136116Public Safety

DevelopmentNCIC Query to RMS slow 3/7/2016 21:54 Resolved Lisa Storey LOGIS Matt O'Brien 3/9/2016 9:15 Matt O'Brien Medium - 3-7 days 3/9/2016 9:15

136117 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 22:35 Resolved Andy Gardner Minnetonka Dave Schleicher 3/8/2016 5:51 Dave Schleicher Medium - 3-7 days 3/8/2016 5:51

136118 PIMS PIMS Installs at MAC - Fire 3/8/2016 6:12 Resolved Nathan KreyeMetropolitan


136119 JDE HR/Payroll ESU Recustomizations 3/8/2016 6:25Pending Change

ControlNancy Hilary LOGIS Nancy Hilary 3/8/2016 6:26 Nancy Hilary Medium - 3-7 days

136120 Public Safety Mobiles PMDC Message request 3/8/2016 7:17 Resolved Jesse Thomas Rice County Jason Ehlers 3/18/2016 15:46 Jason Ehlers Medium - 3-7 days 3/18/2016 15:46

136121 Service DeskPlease add JoAnn Eagen, Tracy Geise & Robin Hanson to the FA

Docusphere group3/8/2016 7:52 Resolved Dave Schleicher LOGIS Joe Rader 3/8/2016 9:03 Dave Schleicher Medium - 3-7 days 3/8/2016 8:49

136122 Service Desk Create WebEx Documentation 3/8/2016 7:53 Resolved Kevin Pikkaraine LOGIS Scott Crocker 5/24/2016 15:01 Scott Crocker Medium - 3-7 days 5/24/2016 15:02

136123 Network Services New Domain Account - Hutchinson 3/8/2016 8:08 Resolved Brenda Ewing Hutchinson Joe Rader 3/8/2016 11:09 Keith Anderson High - 2 days 3/8/2016 11:09

136124 Network Services Exchange issues after updates, restart, and enabling services 3/8/2016 8:31 Resolved Rob Boerboom Farmington Brian Peterson 3/15/2016 16:40 Brian Peterson Medium - 3-7 days 3/15/2016 16:10

136125 PIMS Application Fees entered on day after application submitted 3/8/2016 8:42 Resolved Judy Laufenburger Edina Judd Harper 3/8/2016 9:35 Judd Harper Medium - 3-7 days 3/8/2016 9:35

136126 JDE HR/Payroll FileZilla Connection 3/8/2016 8:47 Resolved Pat Vinje

Dakota

Communications

Center

Dave Schleicher 3/8/2016 10:07 Pat Vinje Medium - 3-7 days 3/8/2016 10:23

136127 Infrastructure Group FW: WIFI 3/8/2016 8:50 Resolved Shelli Welter Burnsville Adam Maloney 3/10/2016 15:48 Adam Maloney Medium - 3-7 days 3/10/2016 15:48

136128 PIMS Needed payment removed 3/8/2016 8:59 Resolved Sue Rasmussen St. Louis Park Maria Rucke 3/8/2016 9:00 Maria Rucke Medium - 3-7 days 3/8/2016 9:00

136129 PIMSPIMS Scheduling - Site on Hold but system allowing to schedule

an appointment3/8/2016 9:00 Resolved Lisa Morrill Eden Prairie Maria Rucke 3/8/2016 17:54 Maria Rucke Medium - 3-7 days 3/8/2016 17:54

136130 Infrastructure Group TicketWriter from Desk 3/8/2016 9:05 Resolved Stefan Bakken Lakeville Jason Stickler 3/22/2016 9:49 Jason Stickler Medium - 3-7 days 3/22/2016 9:49

136131 Infrastructure Group IPCC Issue 3/8/2016 9:09 Resolved Jeff Dulac Minnetonka Jude Giron 3/10/2016 14:37 Jude Giron Critical - 1 day 3/10/2016 14:37

136132 Infrastructure Group Open up account.logis.org 3/8/2016 9:16 Resolved George Jensen Anoka County JLEC Vu Pham 3/15/2016 12:36 Peter Carlson Medium - 3-7 days 3/15/2016 12:36

136133 PIMS ePermits - Add Pay for Approved Permit option to home page 3/8/2016 9:22 Ready for Release Jim Hall Edina Maria Rucke 5/20/2016 14:58 Maria Rucke Medium - 3-7 days

136134 Property Data MG Homestead FTP 3/8/2016 9:26 Resolved Pam Olson Maple Grove Norb Vossen 3/8/2016 9:34 Norb Vossen Medium - 3-7 days 3/8/2016 9:34

136135 JDE Finance Fixed Asset ready 3/8/2016 9:28Pending Client

ResponseAngie McIntire Ramsey Dave Schleicher 3/11/2016 13:07 Dave Schleicher Medium - 3-7 days

136136 PIMS Needed assistance with PIMS Security 3/8/2016 9:30 Resolved Patty Latzke Shakopee Maria Rucke 3/8/2016 9:32 Maria Rucke Medium - 3-7 days 3/8/2016 9:32

136137 JDE HR/Payroll Max Vacation Accrual Limits 3/8/2016 9:33 Resolved Lisa Linnane Farmington Nikki Heinbuch 3/8/2016 10:02 Nikki Heinbuch Medium - 3-7 days 3/8/2016 10:07

136139 RecTrac incorrect household balance 3/8/2016 9:42 Resolved Carrie Mandler St. Louis Park Paul Norton 3/8/2016 15:10 Paul Norton High - 2 days 3/8/2016 15:10

136140 RecTrac

Minnetonka and Eagan 3/8/16 - multiple PNP errors in a row:

RECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL

SEND FAILED

3/8/2016 9:48 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/5/2016 7:31 Sue Christiansen Medium - 3-7 days 4/5/2016 7:31

136141 Utility Billing Potluck sign up 3/8/2016 9:51 Resolved Amy Dierkhising Maple Grove Pam Kummer 3/15/2016 8:29 Amy Dierkhising Medium - 3-7 days 3/15/2016 8:29

136142 RecTrac photos 3/8/2016 10:07 Resolved Patty Dexter Lakeville Paul Norton 3/8/2016 10:08 Paul Norton Medium - 3-7 days 3/8/2016 10:09

136143 JDE Finance Password Reset 3/8/2016 10:07 Resolved Deming, Mark Apple Valley Dave Schleicher 3/8/2016 10:41 Dave Schleicher Medium - 3-7 days 3/8/2016 10:41

136144 Infrastructure Group Slow Network? 3/8/2016 10:20 Resolved Stefan Bakken Lakeville Vu Pham 3/8/2016 11:26 Vu Pham Medium - 3-7 days 3/8/2016 11:26

136145 JDE HR/Payroll New Employee - Wittkop 3/8/2016 10:21 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/8/2016 15:28 Dave Schleicher Medium - 3-7 days 3/8/2016 15:28

136146 Public Safety General FW: New Officer to add 3/8/2016 10:22 Resolved Mary Cofer Hastings Jason Ehlers 3/10/2016 10:53 Microsoft Exchange High - 2 days 3/9/2016 15:12

136147 Infrastructure Group Question on web access for vending machine 3/8/2016 10:29 Resolved Roger Anderson Hutchinson Adam Maloney 3/22/2016 15:56 Adam Maloney Medium - 3-7 days 3/22/2016 15:56

136148 RecTrac VIC Service for Rosemary Mikkelson's PC (Heritage Center) 3/8/2016 10:39 Resolved Stefan Bakken Lakeville Sue Christiansen 3/21/2016 8:50 Sue Christiansen Medium - 3-7 days 3/21/2016 8:50


136150 JDE Finance JoAnn's workstation IP Address & setup for scanning 3/8/2016 10:51 Resolved JoAnn Eagen Farmington Dave Schleicher 4/6/2016 16:05 Dave Schleicher Medium - 3-7 days 4/6/2016 16:05

136151 JDE HR/Payroll WBL - Monthly and Biweekly payroll 3/8/2016 10:51 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 3/8/2016 11:19 Nikki Heinbuch Medium - 3-7 days 3/8/2016 11:29

136152 Service Desk Not getting certain emails 3/8/2016 11:01 Resolved Dustin Hammond St. Louis Park Joe Rader 3/9/2016 11:30 Joe Rader Medium - 3-7 days 3/9/2016 11:30

136153 Infrastructure Group Please remove IP Address from accessing JDE servers 3/8/2016 11:20 Resolved Dave Schleicher LOGIS Vu Pham 3/31/2016 8:10 Dave Schleicher Medium - 3-7 days 3/31/2016 7:48

136154 JDE Finance Reclass of AP Voucher-Regular Voucher Entry 3/8/2016 11:24 Resolved Dawn McGuireMinnesota Transit

AuthorityDave Schleicher 3/8/2016 12:13 Dawn McGuire Medium - 3-7 days 3/8/2016 12:20

of 186


136156 JDE Finance Error Message of Batch ID 34394 with JE 95644 3/8/2016 11:27 Resolved Julie Carlson Apple Valley Dave Schleicher 3/8/2016 11:39 Dave Schleicher Critical - 1 day 3/8/2016 11:39

136157 Infrastructure Group Phone not working 3/8/2016 11:34 Resolved Beth Yurchisin Golden Valley Jason Stickler 3/8/2016 13:06 Jason Stickler Medium - 3-7 days 3/8/2016 13:06

136158 RecTrac Minnetonka PNP / Credit Cards. WebTrac also has errors! 3/8/2016 11:36 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/6/2016 16:10 Sue Christiansen Medium - 3-7 days 4/6/2016 16:10

136159 Utility Billing Pre Exception Rpt 3/8/2016 11:37 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/8/2016 15:55 Pat Lindquist Medium - 3-7 days 3/8/2016 15:55

136160 JDE Finance New PCARD statement 3/4/16 3/8/2016 11:46 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/9/2016 13:41 Brandi Aitkin Medium - 3-7 days 3/9/2016 11:26

136162 JDE HR/Payroll Retirement of Beverley Miller 3/8/2016 11:48 Resolved Lois SpearMinnesota Transit


136163 RecTrac Cancelling an activity section 3/8/2016 11:50 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/15/2016 10:57 Rosemary Mikkelson Medium - 3-7 days 3/15/2016 10:27

136164 JDE HR/Payroll Change mentor 3/8/2016 11:50 Resolved Lois SpearMinnesota Transit

AuthorityNancy Hilary 3/9/2016 7:55 Nancy Hilary Medium - 3-7 days 3/9/2016 7:55

136165 Network Services Old Desk Top PC needs to be wiped and recycled 3/8/2016 11:56 Resolved Rich Sonenblum LOGIS Peter Carlson 3/9/2016 14:57 Peter Carlson Medium - 3-7 days 3/9/2016 14:57

136166 RecTrac

Plug N Play Account - City of Brooklyn Center (setup with

Barbara Volpe) - will need BC WebTrac site to fully test

(Josh/VSI)

3/8/2016 11:58 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:25 Nancy Emmerich High - 2 days 4/20/2016 13:25

136167 Infrastructure Group Bloomington unable to RDP to virtual PCs to access TriTech CAD 3/8/2016 12:04 Resolved Jeff Zieske Bloomington Virginia Vaske 3/11/2016 8:55 Virginia Vaske Medium - 3-7 days 3/11/2016 8:55

136168 RecTrac Crystal: Program Status Report 3/8/2016 12:04 Resolved Lei-Lani Fischer Crystal Paul Norton 3/15/2016 16:38 Paul Norton Medium - 3-7 days 3/15/2016 16:38

136169 Public Safety General Steele County Records clerk 3/8/2016 12:10 Resolved Jill BondhusRice/Steele


136170 RecTracPlug N Pay error: RECTRAC-UNABLE TO QUERY TRANSACTION

AT PNP - CURL SEND FAILED3/8/2016 12:19 Resolved Jared Flewellen Eagan Sue Christiansen 5/4/2016 16:10 Sue Christiansen


due date5/4/2016 16:10

136171 JDE Finance tungsten check run 3-8-16 3/8/2016 12:34 New Sheri Robertson Maple Grove 3/8/2016 12:34 Sheri Robertson Medium - 3-7 days

136172 JDE HR/Payroll JDE Login screen display 3/8/2016 12:35 Resolved Jennifer HoffmanHutchinson Utility

CommissionNancy Hilary 3/17/2016 7:12 Jennifer Hoffman Medium - 3-7 days 3/17/2016 16:44

136173 Utility Billing Cycle 1 Reads 3/8/2016 12:47 Resolved Lori Lohmann Edina Connie Dalsen 3/10/2016 8:34 Connie Dalsen Medium - 3-7 days 3/10/2016 8:34

136174 RecTrac WebTrac Photos 3/8/2016 12:50 Resolved Joe Masiarchin Lakeville Paul Norton 3/9/2016 16:21 Paul Norton Medium - 3-7 days 3/9/2016 16:21

136175 RecTrac Minnetonka: RecTrac Session Ended - Credit Card Auth Exists 3/8/2016 12:55 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/8/2016 16:11 Sue Christiansen Medium - 3-7 days 3/8/2016 16:10

136176 Service Desk Comm Vault Time 3/8/2016 13:01 Resolved James Goldenstein Eden Prairie Scott Crocker 3/9/2016 7:30 Scott Crocker Medium - 3-7 days 3/9/2016 7:14

136177 Special Assessments Error message/City of Chaska 3/8/2016 13:05 Resolved Ann Larsen Chaska Norb Vossen 5/17/2016 15:51 Ann Larsen Medium - 3-7 days 3/9/2016 6:38

136178 Network Services Order Voice Bundle 3/8/2016 13:15 Resolved Beth Yurchisin Golden Valley Lori Hackett 3/23/2016 15:25 Jude Giron Medium - 3-7 days 3/23/2016 15:25


136180 Service Desk Add Mobility (Twinning) 3/8/2016 13:37 Resolved Judy Fradenburgh Bloomington Carl Pearson 3/8/2016 16:36 Carl Pearson Medium - 3-7 days 3/8/2016 16:37

136182 Infrastructure Group Assist with Install of New Switches for Police Garage 3/8/2016 14:08 Resolved Taylor George Apple Valley Vu Pham 4/29/2016 14:24 Vu Pham Medium - 3-7 days 4/29/2016 14:24

136183 Utility Billing Adjustments 3/8/2016 14:14 Resolved Tammy Geurkink Golden Valley Pat Lindquist 4/7/2016 11:21 Pat Lindquist Medium - 3-7 days 4/7/2016 11:21

136184 Network Services Remove from LO-UB-All Distribution List 3/8/2016 14:19 Resolved Pam Kummer LOGIS Joe Rader 3/8/2016 15:16 Joe Rader Medium - 3-7 days 3/8/2016 15:16

136185 Network Services Add ESXi Servers to Nagios 3/8/2016 14:22 Resolved John Paulsen LOGIS Joe Rader 3/10/2016 14:22 Joe Rader Medium - 3-7 days 3/10/2016 14:22

136186 JDE Finance Tungsten 3/8/2016 14:25Pending Vendor

ResponseLisa Reiten Apple Valley Dave Schleicher 3/11/2016 10:30 Lisa Reiten Medium - 3-7 days

136189 Network Services Order SFPs and Fiber Cable for Golf Operations Project 3/8/2016 14:46 Resolved Ryan Browning Edina Lori Hackett 3/17/2016 13:43 Lori Hackett Medium - 3-7 days 3/17/2016 13:44

136190 Utility Billing utility billing issues 3/8/2016 14:55 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/10/2016 8:38 Connie Dalsen Critical - 1 day 3/10/2016 8:38

136191 JDE Finance FW: Start to be deleted 3/8/2016 14:57 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/10/2016 8:07 Brandi Aitkin Medium - 3-7 days 3/9/2016 20:14

136192Public Safety

DevelopmentTTCAD - CAD Geo Unit icons hidden 3/8/2016 15:15

Pending

MiscellaneousCassandra Stickler LOGIS Matt O'Brien 3/11/2016 16:31 Cassandra Stickler


due date

136193 Infrastructure Group Excel & Word performance slow for files accessed over network 3/8/2016 15:18 Resolved Kim Mabel Richfield John Wondra 3/25/2016 8:51 John Wondra Medium - 3-7 days 3/25/2016 8:51

136194 JDE HR/Payroll Payroll Rec Issue 3/8/2016 15:21 Resolved Carrie Person Edina Nikki Heinbuch 3/9/2016 9:32 Nikki Heinbuch Medium - 3-7 days 3/9/2016 9:37

136195 Service Desk Credit Card Transactions - Williston Front Desk 3/8/2016 15:22 Resolved Jeff Dulac Minnetonka Peter Carlson 3/9/2016 7:29 Peter Carlson High - 2 days 3/9/2016 7:29

136197 PIMS ePermits attributes and requirements 3/8/2016 15:26 Resolved Kim Woog South St. Paul Judd Harper 3/11/2016 13:37 Judd Harper Medium - 3-7 days 3/11/2016 13:37

136198 Network Services HU span port for Demo Palo Alto IPS 3/8/2016 15:29 Resolved Tom Kloss Hutchinson Virginia Vaske 5/19/2016 7:57 Virginia VaskeProject - no specified

due date5/19/2016 7:57

136199Public Safety

DevelopmentDeploy updated CAD maps to CAD Training 3/8/2016 15:31 Resolved Cassandra Stickler LOGIS Michael Simmons 3/9/2016 14:46 Cassandra Stickler Medium - 3-7 days 3/9/2016 14:45

136200 Infrastructure Group aWare down 3/8/2016 15:31 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 12:19 Jason Stickler Medium - 3-7 days 3/9/2016 12:19

136201 RecTracMinnetonka: Crysta Schieck charged 4 times - nothing in

RecTrac (VSI Ticket #1240681)3/8/2016 15:53 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/10/2016 8:51 Kelly O'Dea Medium - 3-7 days 3/10/2016 8:51

of 186


136202 Network Services Please install the following ESUs to PY910, XXC, and PS910: 3/8/2016 15:58 Resolved Nancy Hilary LOGIS Nolan Little 3/14/2016 11:14 Nancy Hilary Medium - 3-7 days 3/10/2016 12:16

136203 Network Services 2017 Budget 3/8/2016 16:08 In Progress Brenda Wendlandt Farmington Kevin Pikkaraine 4/26/2016 10:00 Janelle Day Medium - 3-7 days

136204 RecTrac Live to Demo 3/8/2016 16:19 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/8/2016 16:33 Paul Norton Medium - 3-7 days 3/8/2016 16:33

136205 RecTrac Cardio Bay HMO Setup 3/8/2016 16:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:06 Sue Christiansen Medium - 3-7 days

136207 RecTrac Fee Rounding Down 3/8/2016 17:00 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:05 Sue Christiansen High - 2 days


136209 Service Desk Cannot connect to PIMS db servers this morning 3/9/2016 6:45 Resolved Maria Rucke LOGIS Peter Carlson 3/14/2016 8:00 Peter Carlson Medium - 3-7 days 3/14/2016 8:00

136210 RecTrac Refund Question - how to refund a credit on an account 3/9/2016 7:10 Resolved Jared Flewellen Eagan Sue Christiansen 4/7/2016 7:51 Sue Christiansen Medium - 3-7 days 4/7/2016 7:51

136211 JDE HR/Payroll New Employee - Smith 3/9/2016 7:26 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/9/2016 7:44 Dave Schleicher Medium - 3-7 days 3/9/2016 7:44

136212 Network ServicesReview and Advise on infrastructure for WatchGuard Squad

Body Cam Back office3/9/2016 7:43 New Jason Shostedt Richfield Brent Rebischke 4/27/2016 0:30 Brent Rebischke Medium - 3-7 days

136213 RecTrac Running Reports by Drawer Range 3/9/2016 7:44 Resolved Amy Grannes Eagan Sue Christiansen 3/10/2016 8:59 Sue Christiansen Medium - 3-7 days 3/10/2016 8:59

136214 Utility Billing delete .LINK account 3/9/2016 8:02 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/9/2016 8:10 Pat Lindquist Medium - 3-7 days 3/9/2016 8:10

136215 Property Data SLP SSN Tape 3/9/2016 8:04 Resolved Marty Fechner St. Louis Park Norb Vossen 3/9/2016 14:51 Norb Vossen Medium - 3-7 days 3/9/2016 14:51

136216 RecTracFacility Class Schedule - need to replicate report from Class

(SAME AS 137515)3/9/2016 8:13 Resolved Jared Flewellen Eagan Sue Christiansen 4/18/2016 14:45 Sue Christiansen High - 2 days 4/18/2016 14:45

136217 JDE Finance Delete Docuscan batch 3/9/2016 8:20 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 3/9/2016 9:20 Dave Schleicher Medium - 3-7 days 3/9/2016 9:20

136218 Network ServicesPlease set up ODBC connections for Farmington and Brooklyn

Center for Tungsten3/9/2016 8:23 Resolved Dave Schleicher LOGIS John Paulsen 3/9/2016 10:46 John Paulsen Medium - 3-7 days 3/9/2016 10:46

136219 JDE HR/Payroll WBL - Terminated employees JDE ESS 3/9/2016 8:23 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/9/2016 16:15 Sandra Tauer Medium - 3-7 days 3/9/2016 15:57

136220 JDE Finance tungsten PID 15135 3/9/2016 8:34 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/9/2016 10:11 Sheri Robertson Medium - 3-7 days 3/9/2016 9:19


136222Public Safety

DevelopmentTTCAD - Minnehaha creek not visible on CAD GEO map 3/9/2016 8:43 Resolved Cassandra Stickler LOGIS Michael Simmons 3/23/2016 13:50 Michael Simmons


due date3/23/2016 13:50

136223 Infrastructure Group User unable to VPN in as of about a week ago 3/9/2016 8:45 Resolved Matt Henning Maple Grove Jason Stickler 3/17/2016 10:02 Jason Stickler Medium - 3-7 days 3/17/2016 10:02

136224 Infrastructure Group Cannot access BCA web resource on non-standard port 3/9/2016 8:46 Resolved Trevor Stewart Lakeville Virginia Vaske 3/14/2016 8:10 Virginia Vaske Medium - 3-7 days 3/14/2016 8:10

136225 PIMS Needed to add another contractor code to table 3/9/2016 8:48 Resolved Aaron Borken St. Louis Park Maria Rucke 3/9/2016 13:23 Maria Rucke Medium - 3-7 days 3/9/2016 13:23

136226 Utility Billing Mercy Hospital 3/9/2016 8:53 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/10/2016 10:00 Pat Lindquist Medium - 3-7 days 3/10/2016 10:00

136227 JDE HR/PayrollNEW HIRE & REHIRES FOR ESS SETUP accrual and time entry

accrualEB CR KB3/9/2016 8:53 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/10/2016 8:08 Julie Nowlan Medium - 3-7 days 3/9/2016 20:39

136228 Service Desk Distributions lists 3/9/2016 9:16 Resolved Jane Watje LOGIS Joe Rader 3/9/2016 11:12 Joe Rader Medium - 3-7 days 3/9/2016 11:12

136229 RecTrac Kiosk touch screen 3/9/2016 9:17 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/11/2016 11:52 HelpDesk Medium - 3-7 days 3/11/2016 11:49

136230 RecTrac [Ticket #11139] Kiosk touch screen 3/9/2016 9:18 Resolved HelpDesk Lakeville Paul Norton 3/9/2016 14:53 HelpDesk Medium - 3-7 days 3/9/2016 13:54

136231 Public Safety General FW: Name issues with LOGIS 3/9/2016 9:20 Resolved Diane Bastyr Lakeville Matt O'Brien 3/9/2016 12:39 HelpDesk Medium - 3-7 days 3/9/2016 12:25

136234 RecTrac Report error 3/9/2016 9:26 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/9/2016 11:57 Paul Norton Medium - 3-7 days 3/9/2016 11:58

136235 Infrastructure Group Multi-function Device Access on SCADA VLAN 3/9/2016 9:29 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 10:05 Patty Hartwig Medium - 3-7 days 4/4/2016 10:05

136237 Utility Billing ach batch #14955 3/9/2016 10:03 Resolved Joanna Ip St. Louis Park Pam Kummer 3/9/2016 15:42 Pam Kummer Medium - 3-7 days 3/9/2016 15:42

136238 Network Services FW: FW: FRB Train 3/9/2016 10:04 New George Jensen Anoka County JLEC Kevin Pikkaraine 3/9/2016 10:04 George Jensen Medium - 3-7 days

136239 Infrastructure Group FW: Desktop IBIS 3/9/2016 10:09 Resolved Matthew Haga Crystal John Wondra 3/10/2016 16:54 John Wondra Medium - 3-7 days 3/10/2016 16:54

136240 Systems Group SL - ACH file not transferring to Local Server 3/9/2016 10:09 Resolved Pam Kummer LOGIS Jeff Sibell 3/10/2016 10:21 Pam Kummer Critical - 1 day 3/10/2016 10:21

136241 JDE Finance GL date question 3/9/2016 10:12 Resolved Carol Gass New Hope Dave Schleicher 3/10/2016 9:36 Carol Gass Medium - 3-7 days 3/9/2016 13:08

136242 PIMS PayPal password 3/9/2016 10:27 Resolved Ann Boettcher St. Louis Park Maria Rucke 3/9/2016 13:23 Maria Rucke Medium - 3-7 days 3/9/2016 13:23

136243 Utility Billing 5622 Winnetka 3/9/2016 10:32 Resolved Carissa Hoyt New Hope Pat Lindquist 3/9/2016 11:01 Pat Lindquist Medium - 3-7 days 3/9/2016 11:01

136244 Infrastructure Group RE: Desktop IBIS 3/9/2016 10:37 Resolved David W Freeman Hennepin County John Wondra 3/9/2016 14:23 John Wondra Medium - 3-7 days 3/9/2016 14:23

136246 JDE HR/Payroll ACA reporting 3/9/2016 10:51 New Jodie Hildestad St. Louis Park Nancy Hilary 3/10/2016 8:00 Nancy Hilary Medium - 3-7 days

136247 JDE HR/Payroll Reset Password 3/9/2016 10:52 Resolved Joan Waterstreet Edina Dave Schleicher 3/9/2016 10:56 Dave Schleicher Medium - 3-7 days 3/9/2016 10:56

136248 Network Services Re-Design PD01 server components and virtualize 3/9/2016 11:14 New Patty Hartwig Brooklyn Center Brent Rebischke 5/5/2016 16:42 Brent Rebischke Medium - 3-7 days

136249 Infrastructure Group Open firewalls to allow P to V to our vcenter 3/9/2016 11:17 Resolved Patty Hartwig Brooklyn Center Vu Pham 3/21/2016 8:31 Vu Pham High - 2 days 3/21/2016 8:31

136250 Network Services Disks is WARNING 3/9/2016 11:19 New Joe Rader LOGIS Kevin Pikkaraine 3/9/2016 15:06 John Paulsen Medium - 3-7 days

136251 Network Services review VEEAM/vCenter connection - port access 3/9/2016 11:25 Resolved Taylor George Apple Valley Brent Rebischke 3/21/2016 15:14 Brent Rebischke Medium - 3-7 days 3/21/2016 15:14

136252 RecTrac delete reservations for League 3/9/2016 11:29 In Progress Jason Minnick Crystal Paul Norton 4/12/2016 16:03 Sue Christiansen Medium - 3-7 days

of 186


136253 JDE Finance F/A 3/9/2016 11:42 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/9/2016 14:27 Lisa Reiten Medium - 3-7 days 3/9/2016 14:28

136254 Network Services misc issues and tasks 3/9/2016 11:57 Resolved Clint Pires St. Louis Park Brent Rebischke 5/5/2016 16:06 Brent Rebischke Medium - 3-7 days 5/5/2016 16:06

136255 Public Safety General [Ticket #11141] Name issues with LOGIS 3/9/2016 12:40 Resolved Trevor Stewart Lakeville 3/9/2016 13:03 Matt O'Brien Medium - 3-7 days 3/9/2016 13:03

136257 Public Safety Mobiles Citation 271516200317 - Speeding violation failures 3/9/2016 13:15 Resolved Cynthia F Toovi Hennepin County Jason Ehlers 3/11/2016 10:21 Jason Ehlers Medium - 3-7 days 3/11/2016 10:21

136258 JDE Finance proxy 3/9/2016 13:25 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/14/2016 9:39 Dave Schleicher Medium - 3-7 days 3/14/2016 9:39

136259 Infrastructure Group Open ports 3/9/2016 13:25 Resolved John Sydness Burnsville John Wondra 3/11/2016 13:22 John Wondra Medium - 3-7 days 3/11/2016 13:22

136260 Infrastructure Group Allow Jabber for BC-PW-Employee Entrust group 3/9/2016 13:37 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/5/2016 9:36 Virginia Vaske Medium - 3-7 days 4/5/2016 9:36

136261 Network Services Installing Printer Usage Software 3/9/2016 13:45 Resolved Don Rambow White Bear Lake Chad Remick 3/10/2016 13:15 Chad Remick Medium - 3-7 days 3/10/2016 13:23

136262 Service Desk Network Print Monitoring Questionnaire 3/9/2016 14:16 Resolved Don Rambow White Bear Lake Chad Remick 3/10/2016 13:23 Chad Remick Medium - 3-7 days 3/10/2016 13:23

136263 Utility Billing Hydrant Accounts 3/9/2016 14:26 Resolved Carissa Hoyt New Hope Connie Dalsen 3/11/2016 14:43 Connie Dalsen Medium - 8-14 days 3/11/2016 14:43


136265 Network Services Edina Vanity URL Redirect 3/9/2016 14:41 Resolved Jordan Gilgenbach Edina Brian Peterson 3/10/2016 13:01 Brian Peterson Medium - 3-7 days 3/10/2016 13:01

136266 Network Services Minnetonka PD - AD users to Security Groups for SSRS Reporting 3/9/2016 14:44 Resolved John Rogers LOGIS Peter Carlson 3/9/2016 14:56 Peter Carlson Medium - 3-7 days 3/9/2016 14:56

136267 Service DeskShakopee - Finance New AnyConnect user and modification of

account3/9/2016 14:56 Resolved Rachel Romansky Shakopee Peter Carlson 3/11/2016 8:38 Rachel Romansky Medium - 3-7 days 3/11/2016 8:36

136268 Infrastructure Group Requesting AP Information 3/9/2016 15:00 Resolved Dustin Hammond St. Louis Park Virginia Vaske 3/10/2016 16:23 Virginia Vaske Medium - 3-7 days 3/10/2016 16:23

136269 Infrastructure Group Set up VPN access for vendor 3/9/2016 15:03 Resolved Jason Shostedt Richfield Jason Stickler 5/9/2016 11:00 Jason Stickler Medium - 3-7 days 5/24/2016 13:58

136270 PIMSCode Enforcement - Please add email field to Complainant

Information section3/9/2016 15:30 In Progress Maria Rucke LOGIS Rob Lilly 5/26/2016 11:21 Rob Lilly


due date

136273 JDE HR/Payroll rehires setup for ess accrual and time entry rh nk gr ms ms 3/9/2016 16:01 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/10/2016 8:07 Julie Nowlan Medium - 3-7 days 3/9/2016 20:57

136274Public Safety

Development

Delete Reporting District values in SDE ROADS and in REPORTS

feature class from non-CAD agencies3/9/2016 16:07 Resolved Matt O'Brien LOGIS Michael Simmons 3/9/2016 16:14 Michael Simmons


due date3/9/2016 16:14

136275 RecTrac Priority - Hourly Fees on Rentals 3/9/2016 16:09 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:45 Sue Christiansen Medium - 3-7 days 4/12/2016 15:45

136276 Infrastructure Group Open firewall for VEEAM at AV to access our vCenter 3/9/2016 16:09 Resolved Taylor George Apple Valley John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15

136277 Network Services Credit Card Error Message 3/9/2016 16:28 Resolved Kimberly Coulter Woodbury Jeff Sibell 3/24/2016 9:12 Jeff Sibell Medium - 3-7 days 3/24/2016 9:12

136278 Service Desk psds-acgc-bckup.acw-psds.org/Disks is WARNING 3/9/2016 16:39 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 8:09 Chad Remick Medium - 3-7 days 3/14/2016 8:09

136279 JDE Finance AR Invoices to Wrong Company 3/9/2016 17:33 Resolved Nick BishopMinnesota Transit


136280 Network Services PROBLEM Service Alert Disks is WARNING 3/10/2016 7:10 Resolved Peter Carlson LOGIS Kevin Pikkaraine 3/11/2016 9:38 Kevin Pikkaraine Medium - 3-7 days 3/11/2016 9:38

136281 Utility Billing Please hard delete these users from Infinity.link 3/10/2016 7:48 Resolved Beth Marshall Richfield Connie Dalsen 3/10/2016 7:57 Beth Marshall Medium - 3-7 days 3/10/2016 7:54

136282 Network ServicesNeed Minnetonka PD to have Citrix Access to TriTech Inform

RMS3/10/2016 8:04 New Lisa Storey LOGIS Kevin Pikkaraine 3/10/2016 8:11 Tom Folie Medium - 3-7 days

136283 Network Services Collect subnet info for James 3/10/2016 8:15 Resolved James Goldenstein Eden Prairie Brian Peterson 3/10/2016 8:46 Brian Peterson Medium - 3-7 days 3/10/2016 8:20

136284 Service Desk Add Nagios 3/10/2016 8:29 Resolved James Goldenstein Eden Prairie Joe Rader 3/10/2016 14:16 Joe Rader Medium - 3-7 days 3/10/2016 14:16

136285 Network Services Failed Drive on new PD Server 3/10/2016 8:36 Resolved Don Rambow White Bear Lake Chad Remick 3/14/2016 15:00 Chad Remick Medium - 3-7 days 3/15/2016 7:28

136286 JDE HR/Payroll Year End Labor & Burden Liability Detail 3/10/2016 8:50 Resolved Shari Rains New Hope Dave Schleicher 3/10/2016 10:12 Shari Rains Critical - 1 day 3/10/2016 10:20

136287 Service Desk FW: Voicemail 3/10/2016 8:51 Resolved Tom Kloss Hutchinson Joe Rader 3/10/2016 14:14 Joe Rader Medium - 3-7 days 3/10/2016 14:14

136288 Systems Group RI-SQL drive D 5% free space 3/10/2016 8:53 Resolved Sally Morton Richfield Brian Peterson 3/11/2016 10:28 Brian Peterson Medium - 3-7 days 3/11/2016 10:28

136289 JDE Finance Proxy request 3/10/2016 8:57 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 3/10/2016 10:34 Sheri Robertson Medium - 3-7 days 3/10/2016 10:01

136290 JDE Finance Who is set up as approver for.... 3/10/2016 9:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/10/2016 10:14 Dave Schleicher Medium - 3-7 days 3/10/2016 10:14

136291 Service Desk two citrix users to delete.... 3/10/2016 9:16 Resolved Nancy Johnson Crystal Peter Carlson 3/11/2016 9:08 Sue Christiansen Medium - 3-7 days 3/11/2016 8:42

136292 RecTrac Fee Codes - Multiple Codes per Household? 3/10/2016 9:22 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:45 Sue Christiansen Medium - 3-7 days 4/12/2016 15:45

136293 Service Desk Add site to whitelist 3/10/2016 9:42 Resolved James Goldenstein Eden Prairie Peter Carlson 3/11/2016 9:48 James Goldenstein Medium - 3-7 days 3/11/2016 13:49

136294 Utility Billing Backflow Device Manufacturer 3/10/2016 10:33 Resolved Sandra Beecher Woodbury Connie Dalsen 3/16/2016 9:45 Connie Dalsen Medium - 3-7 days 3/16/2016 9:45

136295 Utility Billing Report Request 3/10/2016 10:35 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 4/12/2016 10:35 Connie Dalsen Medium - 8-14 days 4/12/2016 10:35

136296 Public Safety Mobiles Brooklyn Center PD - Need ECR copies of citations 3/10/2016 10:49 Resolved Kari Martin Brooklyn Center Jason Ehlers 3/11/2016 10:20 Jason Ehlers Medium - 3-7 days 3/11/2016 10:20

136297 JDE Finance A/P entry problems 3/10/2016 11:06 Resolved Sally Williams White Bear Lake Dave Schleicher 3/15/2016 13:45 Dave Schleicher Medium - 3-7 days 3/15/2016 7:48

136298 RecTracBrooklyn Center pre go-live Finance setup - MEETING PLANNED

FOR 9:00 on Friday, March 183/10/2016 11:06 Resolved Nancy Emmerich Brooklyn Center Sue Christiansen 4/6/2016 15:36 Sue Christiansen Medium - 8-14 days 4/6/2016 15:36

of 186


136299 RecTrac

Brooklyn Center WebTrac Question - how to prevent WebTrac

users from registering for a class after classes are in session

(VSI/Josh)

3/10/2016 11:14 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/20/2016 13:31 RecTrac High - 2 days 4/20/2016 13:31

136300 Utility Billing Putting a meter in inventory 3/10/2016 11:20 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/10/2016 11:29 Pat Lindquist Medium - 3-7 days 3/10/2016 11:29

136302 RecTrac Waiver - Not being added to receipts in certain circumstances 3/10/2016 11:35 In Progress Joe Masiarchin Lakeville Paul Norton 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days


136304 Network Services Cradlepoint connection issue 3/10/2016 12:32 Resolved Tyre FantMinnesota Transit


136305 PIMS Request - Barcode on permit report 3/10/2016 12:42 Resolved Julie Silverberg White Bear Lake Maria Rucke 5/5/2016 6:26 Maria Rucke Medium - 3-7 days 5/5/2016 6:26

136306 JDE HR/Payroll new ESS users 3/10/2016 13:16 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/10/2016 16:26 Jodie Hildestad Medium - 3-7 days 3/10/2016 16:25

136307 Infrastructure Group Port config 3/10/2016 13:29 Resolved James Goldenstein Eden Prairie Adam Maloney 3/15/2016 8:27 Adam Maloney Medium - 3-7 days 3/15/2016 8:27

136308 Property Data Property Mass Update enhancement request 3/10/2016 13:32 New Norb Vossen LOGIS 3/10/2016 13:32 SystemProject - no specified

due date


136310 Utility Billing Change Dollar for COL4 3/10/2016 13:57 Resolved Joe Gibbs Eagan Pat Lindquist 3/10/2016 14:00 Pat Lindquist Medium - 3-7 days 3/10/2016 14:00

136312 Service Desk please associated Dan's phone with his Jabber Client 3/10/2016 14:22 Resolved Dan Cook Eagan Joe Rader 3/11/2016 10:17 Tami Maddio Medium - 3-7 days 3/11/2016 10:16

136313 Service DeskPlease set up IP Addresses to access Tungsten (DocuSphere)

servers3/10/2016 14:22 Resolved Dave Schleicher LOGIS Peter Carlson 4/4/2016 15:21 Peter Carlson Medium - 3-7 days 4/4/2016 15:21

136314 Infrastructure Group Overhead Ringer at Fire Station 4 3/10/2016 14:33 Resolved Dan Cook Eagan Jude Giron 4/19/2016 14:25 Jude Giron Medium - 3-7 days 4/19/2016 14:25

136315 PIMS Add plumbing items 3/10/2016 14:35 Resolved Tom Rosemeier Willmar Jane Watje 3/10/2016 14:37 Jane Watje Medium - 3-7 days 3/10/2016 14:37

136316 Service Desk New person on Willmar mailing list 3/10/2016 14:47 Resolved Jane Watje LOGIS Joe Rader 3/10/2016 15:53 Joe Rader Medium - 3-7 days 3/10/2016 15:53

136317 JDE Finance Insight 3/10/2016 14:57 Resolved Shari Rains New Hope Dave Schleicher 3/10/2016 15:26 Shari Rains Medium - 3-7 days 3/10/2016 15:01

136318 JDE Finance Odd Cash receipt report 3/10/2016 15:09 Resolved Angie McIntire Ramsey Jill Davis 3/16/2016 8:58 Jill Davis Medium - 3-7 days 3/16/2016 8:58

136319 Infrastructure Group Change Port/VLAN settings for Camera app 3/10/2016 15:11 Resolved Shawn Rung Coon Rapids John Wondra 3/14/2016 10:22 John Wondra Medium - 3-7 days 3/14/2016 10:22

136320 JDE HR/Payroll Password 3/10/2016 15:24 Resolved John Harris Edina Dave Schleicher 3/10/2016 15:45 Dave Schleicher Medium - 3-7 days 3/10/2016 15:45

136321 Network Services Phone Updates 3/10/2016 15:38 Resolved Jeff Dulac Minnetonka Carl Pearson 3/17/2016 16:29 Carl Pearson Medium - 3-7 days 3/17/2016 16:30

136322 Utility Billing Assistance with password reset 3/10/2016 15:40 Resolved Judy Afdahl Woodbury Connie Dalsen 3/10/2016 15:47 Connie Dalsen Critical - 1 day 3/10/2016 15:47

136323 Service Desk Patches needed 3/10/2016 15:57 Resolved Janelle Day LOGIS Peter Carlson 3/25/2016 8:20 Peter Carlson Medium - 3-7 days 3/25/2016 8:20

136324 Network Services Patches needed 3/10/2016 16:01 Resolved Janelle Day LOGIS Jason Stickler 3/15/2016 8:38 Jason Stickler Medium - 3-7 days 3/15/2016 8:38

136325 Systems Group DNS Entry 3/10/2016 16:02 Resolved Philip Dubbe Shakopee Brian Peterson 3/15/2016 8:38 Brian Peterson Medium - 3-7 days 3/15/2016 8:38

136327 Network Services Patches needed 3/10/2016 16:05 Resolved Janelle Day LOGIS Jeff Sibell 3/17/2016 7:20 Jeff Sibell Medium - 3-7 days 3/17/2016 7:20

136328 JDE FinanceVendor 125508 (US Bank) is producing separate checks by

Supplier, s/b one check by Payee3/10/2016 16:05 Internal Testing Sue Virnig Golden Valley Jill Davis 4/8/2016 9:36 Jill Davis Medium - 3-7 days

136329 RecTracLandscape printed reports include additional sheet of paper

(prints normally if you print from generated PDF file)3/10/2016 16:19

Pending Client

ResponseJeff Dulac Minnetonka Sue Christiansen 5/10/2016 13:11 Sam Black Medium - 3-7 days

136331 JDE HR/Payroll Employee Terminations - Various 3/10/2016 16:30 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/11/2016 7:17 Denise Heimerman Medium - 3-7 days 3/11/2016 6:47

136332 RecTracPeople trying to renew their memberships on line aren't able to.

Doesn't go into basket.3/10/2016 16:37 Resolved Chalene Ward Maple Grove Paul Norton 3/10/2016 16:43 Paul Norton Medium - 3-7 days 3/10/2016 16:43

136333 JDE Finance tungsten 3/10/16 check run missing 1 image 3/11/2016 7:24 New Sheri Robertson Maple Grove 3/11/2016 7:24 Sheri Robertson Medium - 3-7 days

136334 Infrastructure Group No Subject 3/11/2016 7:46 Resolved Rose Kruchten

Dakota

Communications

Center

Virginia Vaske 3/11/2016 9:26 Cassandra Stickler Medium - 3-7 days 3/11/2016 9:25

136335 PIMS Finance could not balance for the month of February 3/11/2016 7:50 In Progress Suzette Hall Lakeville Ray Jozwiak 4/19/2016 16:40 Judd Harper Medium - 3-7 days

136337 JDE Finance Pam/Deming - change again 3/11/2016 8:24 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/11/2016 9:02 Dave Schleicher Medium - 3-7 days 3/11/2016 9:02

136338 PIMS FW: Revenue Forecasts/Fee Schedule 3/11/2016 8:41 Resolved Katy Hauan Ramsey Maria Rucke 3/11/2016 10:17 Maria Rucke Medium - 3-7 days 3/11/2016 10:17

136339 JDE HR/Payroll

Sent from Snipping Tool IS THERE A REASON THAT THE MEDIA

OBJECTS DO NOT OPEN THIS MORNING? CHECKED

COMPATIBILITY. OKAY...

3/11/2016 8:46 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/11/2016 9:43 Julie Nowlan Medium - 3-7 days 3/11/2016 9:46

136340 Utility Billing WATER USAGE REPORT 3/11/2016 8:58 Resolved Tammy Geurkink Golden Valley Connie Dalsen 3/11/2016 9:38 Connie Dalsen Medium - 3-7 days 3/11/2016 9:38

136341 Infrastructure Group Configure Switch for Training Room PCs use at DCC 3/11/2016 9:13Pending

MiscellaneousCarl Pearson LOGIS John Wondra 4/18/2016 12:26 John Wondra Medium - 8-14 days

136342 Network Services Cisco IPS Demo Project Parent Ticket 3/11/2016 9:47 Resolved Victoria Blackford LOGIS Dimitrios Hilton 5/9/2016 8:42 Dimitrios Hilton Medium - 3-7 days 5/9/2016 8:42

136343 Service Desk Cisco IPS Demo Equipment Setup 3/11/2016 9:48 Resolved Dimitrios Hilton LOGIS Peter Carlson 3/18/2016 10:45 Peter Carlson Medium - 3-7 days 3/18/2016 10:45

136344 Public Safety General Searching for Citation: 190616900351 3/11/2016 9:50 Resolved Jean Welle South St. Paul 3/15/2016 14:09 Matt O'Brien Medium - 3-7 days 3/18/2016 14:35

of 186


136345 Service Desk VOIP 3/11/2016 9:56 Resolved Tom Kloss Hutchinson Peter Carlson 3/11/2016 13:50 Tom Kloss Medium - 3-7 days 3/11/2016 13:52

136346 Network Services Spanned Port Request for Cisco IPS Demo Project 3/11/2016 9:59 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/18/2016 15:19 Dimitrios Hilton Medium - 3-7 days 3/18/2016 15:19

136347 Public Safety General Case file 3/11/2016 10:08 Resolved Katie Parranto Lakeville Lisa Storey 3/11/2016 10:38 Lisa Storey Medium - 3-7 days 3/11/2016 10:38

136348 Network Services AMSTest server 3/11/2016 10:09 Resolved Craig Beers Minnetonka Brent Rebischke 3/11/2016 10:16 Craig Beers Medium - 3-7 days 3/11/2016 10:10

136349 PIMS Question regarding RPZ 3/11/2016 10:18 Resolved David Fisher Edina Maria Rucke 3/14/2016 7:49 Maria Rucke Medium - 3-7 days 3/14/2016 7:49

136350 PIMS Willmar Permit Report - 3/11/2016 10:27 Resolved Maria Rucke LOGIS Maria Rucke 5/10/2016 8:21 Maria Rucke Medium - 3-7 days 5/10/2016 8:21

136351 JDE Finance Reclassing an EFT Payment 3/11/2016 10:32 Resolved Laurie Tornquist Coon Rapids Jill Davis 3/16/2016 9:14 Jill Davis Medium - 3-7 days 4/22/2016 12:55

136352 RecTrac plug n pay/rec trac 3/11/2016 11:18 Resolved Kacie Robinson Lakeville Sue Christiansen 3/11/2016 11:24 Sue Christiansen Medium - 3-7 days 3/11/2016 11:24

136353 JDE HR/Payroll OTO's 3/11/2016 11:24 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/11/2016 14:05 Nikki Heinbuch Medium - 3-7 days 3/11/2016 14:52

136354 Network Services new QRadar wincollector 7.2.3 Agents 3/11/2016 11:35 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/16/2016 13:58 Dimitrios Hilton Medium - 3-7 days 5/16/2016 13:57

136355 JDE Finance F/A 3/11/2016 11:37Pending Client

ResponseLisa Reiten Apple Valley Dave Schleicher 3/14/2016 8:17 Lisa Reiten Medium - 3-7 days

136356 Property Data Hstd FTP 3/11/2016 11:49 Resolved Marty Fechner St. Louis Park Sue Christiansen 3/11/2016 12:25 Norb Vossen Medium - 3-7 days 3/11/2016 12:25

136357 Infrastructure Group Driving range phone shows incorrect time. 3/11/2016 11:54 Resolved Beth Yurchisin Golden Valley Jude Giron 3/11/2016 12:33 Jude Giron Medium - 3-7 days 3/11/2016 12:33

136358 Network Services Legal Hold Needed: Keenan v. Richfield 3/11/2016 11:59 In Progress Sally Morton Richfield Scott Crocker 3/11/2016 14:49 Scott CrockerProject - no specified

due date

136359 JDE HR/Payroll Timecard Access 3/11/2016 12:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/11/2016 13:53 Denise Heimerman Medium - 3-7 days 3/11/2016 13:38

136360 RecTrac reports not printing 3/11/2016 12:30 Resolved Kacie Robinson Lakeville Paul Norton 3/14/2016 15:48 Kacie Robinson Medium - 3-7 days 4/6/2016 15:08

136361 Utility Billing Incorrect Sewer rate 3/11/2016 12:31 Resolved Erika Gare South St. Paul Connie Dalsen 3/16/2016 7:48 Connie Dalsen Medium - 3-7 days 3/16/2016 7:48

136362 JDE Finance Moved 2052 => 2053 via journal entry 3/11/2016 12:58 Resolved Wanita Williams Golden Valley Dave Schleicher 3/11/2016 13:33 Wanita Williams Medium - 3-7 days 3/11/2016 13:12

136363 Property Data Homestead FTP 3/11/2016 13:11 Resolved Lisa Ramsey Eden Prairie Sue Christiansen 3/11/2016 13:24 Norb Vossen Medium - 3-7 days 3/11/2016 13:24

136364 Infrastructure Group Access to VLAN 185 at both fire stations 3/11/2016 13:32 Resolved Jim Constantineau Farmington John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15

136365 Network Services Upgrade distribution group versions in exchange 3/11/2016 13:41 Resolved Brian Peterson LOGIS Brian Peterson 3/21/2016 13:06 Brian Peterson Medium - 3-7 days 3/21/2016 13:06

136366 RecTrac10.3 questions from the 3/10/16 user group meeting (VSI Ticket

#1242352)3/11/2016 13:47 Resolved Logis Internal LOGIS Sue Christiansen 3/11/2016 16:20 Sue Christiansen Medium - 3-7 days 3/11/2016 16:20

136367 Infrastructure Group an infrastructure request -a bit unusual! 3/11/2016 13:48 Resolved Nancy Johnson Crystal John Wondra 3/18/2016 10:48 John Wondra Medium - 3-7 days 3/18/2016 10:48

136368 Infrastructure Group Install New Voice Bundle 3/11/2016 13:51 Pending Equipment Beth Yurchisin Golden Valley Jude Giron 4/22/2016 13:40 Jude Giron Medium - 3-7 days

136369 JDE HR/Payroll Password Reset 3/11/2016 13:59 Resolved John Thiede Edina Dave Schleicher 3/11/2016 14:01 Dave Schleicher Medium - 3-7 days 3/11/2016 14:01

136370Public Safety

DevelopmentNeed ambulance response boundaries for Minnetonka 3/11/2016 14:26 Resolved Cassandra Stickler LOGIS Michael Simmons 5/10/2016 9:46 Michael Simmons


due date5/10/2016 9:46

136371 JDE Finance Tungsten PID 14719 issues 3/11/2016 14:30 Resolved Sheri Robertson Maple Grove Jill Davis 3/22/2016 8:38 Sheri Robertson Medium - 3-7 days 3/22/2016 8:46

136373 Property Data MI - Growth Analysis vs. MVC Report 3/11/2016 15:00Pending Client

ResponseShelly (Michelle) Gelo Minnetonka Norb Vossen 3/14/2016 10:16 Norb Vossen Medium - 3-7 days

136374 RecTrac Family member info deleted - is it possible to get this info back? 3/11/2016 15:30 Resolved Ann Davy Minnetonka Sue Christiansen 3/15/2016 12:17 Sue Christiansen Medium - 3-7 days 3/15/2016 12:17

136375 Infrastructure Group Port change 3/11/2016 15:45 Resolved Peter Carlson LOGIS Virginia Vaske 3/14/2016 7:36 Peter Carlson Medium - 3-7 days 3/14/2016 7:37

136376 JDE HR/PayrollREHIRES FOR ESS SETUP IN JDE FOR ACCRUAL AND TIME

ENTRY3/11/2016 15:57 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 3/14/2016 8:06 Julie Nowlan Medium - 3-7 days 3/14/2016 8:02

136378 PIMSPermit Standard Comments Error Message when trying to

delete.3/12/2016 6:31

Pending

MiscellaneousKaty Hauan Ramsey Judd Harper 3/18/2016 9:44 Judd Harper Medium - 3-7 days

136379 PIMSError message when attempting to launch Requirements page in

ePermits3/12/2016 6:50 Resolved Katy Hauan Ramsey Maria Rucke 3/30/2016 14:10 Maria Rucke Medium - 3-7 days 3/30/2016 14:10

136380 Infrastructure Group Determine MAC address for wireless user 3/12/2016 9:18 Resolved Ryan Browning Edina John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15

136381 Tracker AdminSet up Gerald Tiah in Tracker by March 21st (new NS System

and Network Analyst)3/14/2016 7:15 Resolved Janelle Day LOGIS Sue Christiansen 3/16/2016 14:00 Sue Christiansen Medium - 3-7 days 3/16/2016 14:00

136382 Service Desk No Subject 3/14/2016 7:32 Resolved Rose Kruchten

Dakota

Communications

Center


136383 RecTrac

St. Louis Park - RecTrac 10.3 - Payment applied on account

created credit balance vs option to apply manually (VSI Ticket

#1242683)

3/14/2016 8:02 Resolved Stacy Voelker St. Louis Park Sue Christiansen 4/12/2016 8:40 Sue Christiansen Medium - 3-7 days 4/12/2016 8:40

136384 Systems Group Create FTP access for Prime 3/14/2016 8:09 Resolved Jeff Sibell LOGIS Jeff Sibell 3/18/2016 11:23 Jeff Sibell Medium - 3-7 days 3/18/2016 11:23

136385 Network Services AnyConnect Token not Working 3/14/2016 8:16 Resolved Joan Waterstreet Edina Peter Carlson 3/14/2016 10:44 Peter Carlson Medium - 3-7 days 3/14/2016 10:44

136386 Network Services Quote New Server 3/14/2016 8:27Pending Client

ResponseJames Goldenstein Eden Prairie Lori Hackett 5/27/2016 15:45 Lori Hackett Medium - 3-7 days

136387 LOGIS Administration Order new battery for Pager support phone 3/14/2016 8:31 Resolved Brian Peterson LOGIS Victoria Blackford 3/21/2016 12:55 Victoria Blackford Medium - 3-7 days 3/21/2016 12:55

136388 Systems Group Contact Vermont regarding backups 3/14/2016 8:35 Resolved Jeff Sibell LOGIS Jeff Sibell 3/14/2016 13:49 Jeff Sibell Critical - 1 day 3/14/2016 13:49

of 186


136389 Public Safety GeneralFW: Mendota Heights Ordinance 4.2.3A(1)(A) - Collect/haul

garbage - no license3/14/2016 8:37 Resolved Kim Henning Mendota Heights Jason Ehlers 3/18/2016 15:45 Jason Ehlers Medium - 3-7 days 3/18/2016 15:45

136390 Infrastructure Group Mail fails to send on MI-OpenWifi 3/14/2016 8:53 Resolved Jeff Dulac Minnetonka Vu Pham 3/15/2016 9:59 Vu Pham Medium - 3-7 days 3/15/2016 9:59

136391 JDE Finance Is Julie set up in Docuscan? 3/14/2016 8:54 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/14/2016 9:32 Brandi Aitkin Medium - 3-7 days 3/14/2016 9:35

136392 Network Services PSDSPRIFBRWEB is down 3/14/2016 9:20 Resolved George Jensen Anoka County JLEC Chad Remick 3/21/2016 10:03 Chad Remick Medium - 3-7 days 3/21/2016 10:03

136394 Systems Group FW: RE: Email Address 3/14/2016 9:25 Resolved Rob Boerboom Farmington Brian Peterson 3/15/2016 17:10 Brian Peterson Medium - 3-7 days 3/15/2016 16:12

136395 RecTrac

Needs a report to show balances due by facility or activity

(Global Trial Balance report is by HH, doesn't really work for

this)

3/14/2016 9:28 Resolved Carrie Anderson Golden Valley Sue Christiansen 3/15/2016 9:25 Sue Christiansen Medium - 3-7 days 3/15/2016 9:26

136396 JDE Finance Please delete this last page in this batch 3/14/2016 9:51 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/18/2016 13:36 Brandi Aitkin Medium - 3-7 days 3/18/2016 13:00

136397 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:01 New Nancy Hilary LOGIS Nancy Hilary 3/14/2016 10:17 Nancy Hilary Medium - 3-7 days

136399 JDE HR/Payroll Inactive Current Elections and W2s 3/14/2016 10:03 In Progress Lisa Linnane Farmington Nancy Hilary 3/14/2016 10:12 Nancy Hilary Medium - 3-7 days

136400 JDE HR/Payroll Def Comp in Benefits and Group Limits 3/14/2016 10:12Pending Client

ResponseWanita Williams Golden Valley Nancy Hilary 4/13/2016 15:15 Wanita Williams Medium - 3-7 days

136401 Service Desk new call 3/14/2016 10:13 Resolved Dan Anderson Dakota County Joe Rader 3/14/2016 14:12 Joe Rader Medium - 3-7 days 3/14/2016 14:12

136402 JDE HR/Payroll Inactive Current Elections / ESS 3/14/2016 10:15 Resolved Karrie Glen Lakeville Nancy Hilary 4/5/2016 16:04 Nancy Hilary Medium - 3-7 days 4/21/2016 11:48

136403 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:18 In Progress Cindy Nelson Ramsey Nancy Hilary 3/14/2016 13:09 Nancy Hilary Medium - 3-7 days

136404 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:20 Resolved Patti Kent Shakopee Nancy Hilary 3/14/2016 15:36 Patti Kent Medium - 3-7 days 3/17/2016 6:17

136405 JDE Finance FileZilla 3/14/2016 10:21 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/14/2016 13:50 Lisa Reiten Medium - 3-7 days 3/14/2016 13:51

136406 Utility Billing paypal 3/14/2016 10:25 Resolved Joanna Ip St. Louis Park Pam Kummer 3/14/2016 11:26 Pam Kummer Medium - 3-7 days 3/14/2016 11:26

136407 Public Safety Mobiles Mike's TriTech 3/14/2016 10:27 Resolved Stefan Bakken Lakeville Jason Ehlers 3/16/2016 4:42 Jason Ehlers Medium - 3-7 days 3/16/2016 4:42

136408 Property DataSA Detail Out of Sync error when running Default Alt PID not in

RH3/14/2016 10:36 New Norb Vossen LOGIS Holly Amundson 4/5/2016 7:59 Norb Vossen


due date

136410 Service Desk New Entrust Account/Token 3/14/2016 10:42 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


136411 Utility Billing RE: Error message when printing WAV exceptions 3/14/2016 10:48 Resolved Gail Ripley Apple Valley Connie Dalsen 4/15/2016 8:56 Connie Dalsen Medium - 3-7 days 4/15/2016 8:56


136413 Infrastructure Group VPN Range Open 3/14/2016 10:56 Resolved Trevor Stewart Lakeville John Wondra 3/16/2016 11:11 John Wondra Medium - 3-7 days 3/16/2016 11:11

136414 Utility Billing WAV Cycle 2 3/14/2016 11:02 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/14/2016 12:14 Connie Dalsen Medium - 3-7 days 3/14/2016 12:14

136415 Service Desk Please restore BID44 from last night's backup 3/14/2016 11:09 Resolved Dave Schleicher LOGIS Scott Crocker 3/15/2016 9:16 Scott Crocker Medium - 3-7 days 3/14/2016 13:07

136416 JDE Finance Seeing items in my Finance Review 3/14/2016 11:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/14/2016 16:00 Brandi Aitkin Medium - 3-7 days 3/14/2016 16:20

136417 Public Safety General Minnetonka AMB Layer 3/14/2016 11:12 Resolved Cassandra Stickler LOGIS 3/14/2016 11:15 Cassy Stickler Medium - 3-7 days 3/14/2016 11:15

136419 PIMSPIMS Enhancement - Display only site message pertaining to

each City3/14/2016 11:16 Resolved Maria Rucke LOGIS Maria Rucke 3/14/2016 11:58 Maria Rucke


due date3/14/2016 11:58

136420 Network Services unassign user token 3/14/2016 11:20 Resolved Shawn Rung Coon Rapids Brian Peterson 3/15/2016 8:37 Brian Peterson Medium - 3-7 days 3/15/2016 8:37

136421 JDE HR/Payroll Two Interim Payments for you to view 3/14/2016 11:20 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 3/14/2016 13:41 Nikki Heinbuch Medium - 3-7 days 3/14/2016 13:40

136422 RecTrac

Error message when Michael Hanafin tries to check in: "An Error

Occurred Cannot find arsectionrollcount record' (VSI Ticket

#1242949)

3/14/2016 11:22 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/18/2016 11:08 Sue Christiansen Medium - 3-7 days 3/16/2016 16:18

136423 RecTrac Program Status Report request #2 3/14/2016 11:25 Resolved Lei-Lani Fischer Crystal Paul Norton 4/6/2016 14:19 Paul Norton Medium - 3-7 days 4/6/2016 14:19

136425 Infrastructure Group EP - installL3 Switch at Community Center 3/14/2016 11:35 Pending Equipment James Goldenstein Eden Prairie Jack Israel 3/14/2016 11:35 James Goldenstein Medium - 3-7 days

136426 Public Safety Mobiles FW: Disable/Remove User - William Henk - NPD CSO - 6435 3/14/2016 12:19 Resolved Karen WhittakerRice/Steele

Consolidated PSAPJason Ehlers 4/12/2016 15:05 Jason Ehlers Medium - 3-7 days 4/12/2016 15:05

136427 RecTracParticipant waivers show odd / unusual characters, e.g., where

quotation marks should be3/14/2016 12:20 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/16/2016 12:09 Sue Christiansen Medium - 3-7 days 3/16/2016 12:09

136429 Network Services Additional WebEx Users Setup 3/14/2016 13:22 Resolved Kyle Johannes Bloomington Peter Carlson 3/14/2016 15:04 Peter Carlson Medium - 3-7 days 3/14/2016 15:04

136430 Network Services Avtek Project 3/14/2016 13:42 Resolved Dan Cook Eagan Janelle Day 4/12/2016 12:47 Janelle Day Medium - 3-7 days 4/12/2016 12:47

136431 Network Services Microsoft EA renewal 3/14/2016 13:47 Resolved Aditi Salunke Eden Prairie Janelle Day 3/18/2016 10:30 Janelle Day Medium - 3-7 days 3/29/2016 12:31

136432 RecTrac Help with Tree Sales 3/14/2016 13:59 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:38 Patty Dexter Medium - 3-7 days 4/5/2016 9:38

136433 Infrastructure Group Apply Patch for Nexus 5K SROM Bug 3/14/2016 14:15 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


of 186


136435 Infrastructure Group Firewall Access to access BCA Portal 3/14/2016 14:18 Resolved Sue Donovan Mendota Heights Vu Pham 3/28/2016 8:38 Vu Pham Medium - 3-7 days 3/28/2016 8:38

136436 Service Desk SSP IPT Documentation 3/14/2016 14:39 In Progress Ian Hardie South St. Paul Carl Pearson 4/1/2016 16:18 Carl Pearson Medium - 8-14 days

136438 Infrastructure Group Configure port 3/14/2016 14:53 Resolved Peter Carlson LOGIS Vu Pham 3/29/2016 11:01 Vu Pham Medium - 3-7 days 3/29/2016 11:01

136439 Network Services Apply Patch for Nexus 5K SROM Bug 3/14/2016 14:55 Resolved George Jensen Anoka County JLEC Adam Maloney 3/17/2016 8:57 Adam Maloney Medium - 3-7 days 3/17/2016 8:57

136440 Infrastructure Group Private Network & Cradle Point Technical Discussion 3/14/2016 15:00 Resolved Tyre FantMinnesota Transit


136441 Network Services Setup LOGIS AD account for LogisMap, other resources 3/14/2016 15:10 Resolved Jeff Dulac Minnetonka Joe Rader 3/15/2016 13:48 Sue Christiansen Medium - 3-7 days 3/15/2016 13:44

136442 Infrastructure GroupUpgrade Unity Connect Clusters to correct Daylight Saving Time

bug3/14/2016 15:19 In Progress Jude Giron LOGIS Jude Giron


due date


136444 PIMS Mahtomedi Merge 3/14/2016 15:28 Resolved Julie Silverberg Mahtomedi Maria Rucke 3/15/2016 8:02 Maria Rucke Medium - 3-7 days 3/15/2016 8:02

136445 Network Services ePatrol & Bi-Web Reset - NEED AD ACCOUNTS REACTIVATED 3/14/2016 15:39 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 3/15/2016 10:25 Joe Rader High - 2 days 3/15/2016 10:25

136446 Service Desk Restore HUC TEST .Link 3/14/2016 16:01 Resolved Pam Kummer LOGIS Scott Crocker 3/28/2016 13:20 Pam Kummer High - 2 days 3/28/2016 13:19

136447 JDE HR/Payroll Username Request 3/14/2016 16:25Pending Client

ResponsePatti Kent Shakopee Dave Schleicher 3/15/2016 16:23 Patti Kent Medium - 3-7 days

136448 PIMS ePermits - Review email settings 3/14/2016 16:27 Ready for Release Lonnie Rolf LOGIS Maria Rucke 5/25/2016 9:51 Maria Rucke Medium - 3-7 days 5/3/2016 18:13

136449 PIMS Code Enforcement Reports Signature - Tyler Feuerhake 3/14/2016 16:37 Resolved Julie Hanson Brooklyn Center Tim Lovestrand 4/13/2016 16:54 System Medium - 3-7 days 4/13/2016 16:53

136450 JDE Finance Balance Sheet Question 3/14/2016 18:02 Resolved Nick BishopMinnesota Transit


136451 Network Services Unable to log into FBR app due to slowness 3/14/2016 18:31 Resolved George Jensen Anoka County JLEC Brian Peterson 3/15/2016 16:12 Brian Peterson Medium - 3-7 days 3/15/2016 16:12

136452 Network Services Fire Station 2 Watch Room Computer Low on Disk Space 3/15/2016 7:31 Resolved Don Rambow White Bear Lake Chad Remick 3/15/2016 15:15 Chad Remick Medium - 3-7 days 3/15/2016 7:37

136453 PIMS REprot on license fees 3/15/2016 8:23 Resolved Jessica Mitchell Richfield Jane Watje 3/15/2016 8:26 Jane Watje Medium - 3-7 days 3/15/2016 8:26

136454 RecTrac Report title change 3/15/2016 8:23 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 3/15/2016 8:29 Sheila Van Sloun Medium - 3-7 days 3/15/2016 8:30

136455 Utility Billing FW: Security question 3/15/2016 8:29 Resolved Larry Jacobson Robbinsdale Pam Kummer 3/18/2016 9:45 Pam Kummer Medium - 3-7 days 3/18/2016 9:45

136456 PIMS Problems launching SFQ 3/15/2016 8:31 Resolved Ann Jacklitch Maple Grove Maria Rucke 3/18/2016 15:35 Maria Rucke Medium - 3-7 days 3/18/2016 15:35

136457 Network Services Equipment Request: 3 meter fiber cable 3/15/2016 8:32 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/15/2016 16:15 Lori Hackett Medium - 3-7 days 3/15/2016 16:16

136458 Service Desk LANSweeper Rogue Devices Cleanup 3/15/2016 8:45 Resolved Joe Rader LOGIS Joe Rader 4/15/2016 12:09 Joe Rader Medium - 3-7 days 4/15/2016 12:09

136459 Infrastructure Group Firewall change - allow KATS 3/15/2016 8:55 Resolved Josh Wilske Eagan Adam Maloney 3/29/2016 8:54 Adam Maloney Medium - 3-7 days 3/29/2016 8:54

136460 Infrastructure Group LA-Surfaces VPN change #2 3/15/2016 8:56 Resolved Trevor Stewart Lakeville John Wondra 3/16/2016 11:12 John Wondra Medium - 3-7 days 3/16/2016 11:12

136461 Infrastructure Group Calls not coming through on Bridge Operator console again 3/15/2016 8:57 Resolved Paul Schweisthal Maple Grove Jason Stickler 3/15/2016 10:41 Jason Stickler Critical - 1 day 3/15/2016 10:41

136462 JDE HR/Payroll Shift differential & overtime rate calc 3/15/2016 9:04 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/15/2016 9:21 Nikki Heinbuch Medium - 3-7 days 3/18/2016 9:09

136463 Utility Billing FW: Special assessment items 3/15/2016 9:11 Resolved Carissa Hoyt New Hope Pat Lindquist 4/12/2016 13:49 Pat Lindquist Medium - 3-7 days 4/12/2016 13:49

136464 JDE Finance FW: Financial Report Access 3/15/2016 9:12 Resolved Dorene Perkins Monn Apple Valley Dave Schleicher 3/22/2016 15:09 Cathy Broughten Medium - 3-7 days 3/22/2016 15:08

136465 Service Desk Set JLEC host parents in Nagios 3/15/2016 9:15 Resolved Joe Rader LOGIS Joe Rader 3/15/2016 13:35 Joe Rader Medium - 3-7 days 3/15/2016 13:35

136466 RecTrac

Duplicate Installment Bills for Stephanie Smith - how do we

delete the other bills, and how do we change the rate for her

future bills? (VSI Ticket #1261511)

3/15/2016 9:31Pending

MiscellaneousMarshall Grange Eagan Sue Christiansen 5/23/2016 16:03 Sue Christiansen Critical - 1 day

136467 JDE HR/Payroll New ESS Users 3/15/2016 9:34 Resolved Carrie Person Edina Dave Schleicher 3/15/2016 15:22 Carrie Person Medium - 3-7 days 3/15/2016 15:10

136468 Infrastructure Group Remove LO-HPSIM References 3/15/2016 9:37 Resolved Carl Pearson LOGIS Virginia Vaske 3/16/2016 8:15 Virginia Vaske Medium - 8-14 days 3/16/2016 8:15

136469 Special Assessments Hutchinson has questions about this year's rollover 3/15/2016 9:46 Resolved Pat Vanderveen Hutchinson Norb Vossen 3/15/2016 10:03 Norb Vossen Medium - 3-7 days 3/15/2016 10:03

136470 Service DeskPPS Database - Redirected restore to disk - PDSDB and

Rochester databases from RH - last full backup3/15/2016 9:47 Resolved Lonnie Rolf LOGIS Scott Crocker 3/15/2016 10:05 Scott Crocker Medium - 3-7 days 3/15/2016 10:05

136471 Infrastructure Group Port VLAN Change 3/15/2016 9:55 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 3/16/2016 9:07 Virginia Vaske Medium - 3-7 days 3/16/2016 9:07

136472 JDE HR/Payroll Insight Access 3/15/2016 10:00 Resolved Jill Pocklington Coon Rapids Dave Schleicher 4/19/2016 10:45 Jill Pocklington Medium - 3-7 days 4/19/2016 10:43

136473 RecTrac

Pool pass renewals need to create new cards with new

numbers; also need report to show who renewed online (VSI

Ticket #1243494)

3/15/2016 10:01 Resolved Caroline Voss St. Louis Park Sue Christiansen 3/17/2016 8:25 Sue Christiansen Medium - 3-7 days 3/17/2016 8:25

136474 Service Desk Token reassignment 3/15/2016 10:21 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


136475 Property Data G - SSN FTP 3/15/2016 10:30 Resolved Pam Olson Maple Grove Norb Vossen 3/15/2016 13:05 Norb Vossen High - 2 days 3/15/2016 13:05

of 186


136476 Systems Group Slowness in RecTrac from 6 - 7 AM 3/15/2016 10:31 Resolved Sam Black Minnetonka Jeff Sibell 3/18/2016 7:56 Jeff Sibell Medium - 3-7 days 3/18/2016 7:56

136477 RecTracRecTrac has very slow response time when performing some

operations3/15/2016 10:38

Pending Vendor

ResponseDanny Barth Lakeville Paul Norton 4/13/2016 10:49 Sue Christiansen High - 2 days


136479 Service Desk Setup new hire 3/15/2016 10:54 Resolved Peter Carlson LOGIS Peter Carlson 3/21/2016 10:31 Peter Carlson Medium - 3-7 days 3/21/2016 10:31

136480 Utility Billing Delete information on Infinity for Customer 72318-461208843 3/15/2016 10:58 Resolved Carol Mehlhaff Lakeville Pat Lindquist 3/15/2016 15:57 Pat Lindquist Medium - 3-7 days 3/15/2016 15:57

136481 JDE Finance Tungsten 3-15-16 check run missing 3 images 3/15/2016 11:04 New Sheri Robertson Maple Grove 3/15/2016 11:04 Sheri Robertson Medium - 3-7 days

136482 RecTrac Is there a Void Payment feature in RecTrac? 3/15/2016 11:10 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/6/2016 15:22 Sue Christiansen Medium - 3-7 days 4/6/2016 15:22

136483 Infrastructure Group Need printer ports open for PCI pc. 3/15/2016 11:11 Resolved Roger Anderson Hutchinson Jason Stickler 3/17/2016 15:30 Roger Anderson Medium - 3-7 days 3/18/2016 10:10

136484 Service Desk A/P Check Printing 3/15/2016 11:13 Resolved George Gombos LOGIS Joe Rader 3/15/2016 11:45 Joe Rader Medium - 3-7 days 3/15/2016 11:45

136485 Utility Billing Report of Active CO & RE Storm Drain Accts 3/15/2016 11:29 Resolved Robert Hintgen Richfield Pam Kummer 3/15/2016 11:31 Pam Kummer Medium - 3-7 days 3/15/2016 11:31

136486 Utility Billing Acct #0331373090 has $.61 credit in RE A/R 3/15/2016 11:31 Resolved Robert Hintgen Richfield Pam Kummer 3/15/2016 11:35 Pam Kummer Medium - 3-7 days 3/15/2016 11:35

136487 Systems Group TRITech FTP for CAD/BLAIR 3/15/2016 11:32 Resolved George Jensen Anoka County JLEC John Paulsen 3/24/2016 9:39 George Jensen Medium - 3-7 days 3/24/2016 7:43

136488 Property Data MG - Install procedure for Stonefield Query 3/15/2016 11:35 Resolved Paul Schweisthal Maple Grove Norb Vossen 3/15/2016 13:52 Norb Vossen Medium - 3-7 days 3/15/2016 13:52

136489 JDE HR/Payroll PERA Correction 3/15/2016 12:09 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 3/25/2016 11:03 Denise Heimerman Medium - 3-7 days 3/15/2016 14:24

136490 PIMS Correct Spelling of User Name 3/15/2016 12:20 Resolved David Fisher Edina Judd Harper 3/15/2016 12:35 Judd Harper Medium - 3-7 days 3/15/2016 12:35

136491 JDE HR/Payroll Needing assistance with Interim Pay for CSO changing to LELS 3/15/2016 12:38 Resolved Sharon More South St. Paul Nikki Heinbuch 3/15/2016 13:19 Nikki Heinbuch Medium - 3-7 days 3/24/2016 8:53

136492 Property Data SL - Stonefield Query 3/15/2016 12:47 Resolved Marty Fechner St. Louis Park Norb Vossen 3/16/2016 7:36 Norb Vossen Medium - 3-7 days 3/16/2016 7:36

136493 RecTrac pictures loaded 3/15/2016 12:53 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:23 Paul Norton Medium - 3-7 days 3/15/2016 16:24

136494 Network Services Create AD group for Tritech RMS 3/15/2016 12:59 Resolved Lisa Storey LOGIS Brian Peterson 5/10/2016 9:30 Matt O'BrienProject - no specified

due date5/10/2016 9:29

136495Public Safety

DevelopmentDCC - Need codes from TriTech CAD 3/15/2016 13:03 Resolved Rose Kruchten

Dakota

Communications

Center

John Rogers 3/15/2016 13:05 John Rogers Medium - 3-7 days 3/15/2016 13:05

136496 JDE HR/Payroll ESS Questions 3/15/2016 13:09 Resolved Patti Kent Shakopee Nancy Hilary 3/18/2016 9:56 Nancy Hilary Medium - 3-7 days 3/18/2016 10:57

136497Public Safety

DevelopmentAPS eCitation failed import to Tritech RMS: 272716201260 3/15/2016 13:15 Resolved Sue Setter Maple Grove 3/15/2016 13:19 Matt O'Brien Medium - 3-7 days 3/15/2016 13:19

136498 Infrastructure Group Order ASA5505 User Licenses - WSP 3/15/2016 13:17 Resolved Kevin Pikkaraine LOGIS Jack Israel 5/20/2016 13:38 Jack Israel Medium - 3-7 days 5/20/2016 14:30

136499 RecTrac 01 section of Archery 143201 is not showing 3/15/2016 13:23 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 14:04 Paul Norton Medium - 3-7 days 3/15/2016 14:04

136500 Service Desk FW: Ticket for Chad - Font Install 3/15/2016 13:38 Resolved Don Rambow White Bear Lake Chad Remick 3/15/2016 15:24 Chad Remick Medium - 3-7 days 3/15/2016 15:25

136501 Public Safety Mobiles Missing Citation: 190616900373 3/15/2016 13:44 Resolved Jean Welle South St. Paul Jason Ehlers 3/16/2016 4:49 Jason Ehlers Medium - 3-7 days 3/16/2016 4:49

136502 RecTracAdd Jerilyn Erickson, Tom Nesseth, Kacie Robinson, and Karla

Hartmann to RecTrac 3.1 mailing list, and remove Patty Ruedy3/15/2016 13:48 Resolved Ray Jozwiak LOGIS Sue Christiansen 3/15/2016 14:32 Sue Christiansen Medium - 3-7 days 3/15/2016 14:32

136503 Systems Group Portals XL 3/15/2016 13:48 Resolved Jill BondhusRice/Steele


136504 Infrastructure Group Mirror port on IPT switch for traffic monitoring 3/15/2016 13:50 Resolved Nick Lovejoy Edina Vu Pham 4/7/2016 15:59 Nick Lovejoy Medium - 3-7 days 3/30/2016 8:41

136505 RecTrac bird banding picture smaller please 3/15/2016 13:50 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:21 Paul Norton Medium - 3-7 days 3/15/2016 16:22

136506 Utility Billing online payment 3/15/2016 13:53 Resolved Carissa Hoyt New Hope Pat Lindquist 3/17/2016 11:07 Pat Lindquist Medium - 3-7 days 3/17/2016 11:07

136507 Service Desk Update LO RecTrac 3.1 mailing list- 4 additions, 1 removal 3/15/2016 13:53 Resolved Sue Christiansen LOGIS Peter Carlson 3/15/2016 14:28 Peter Carlson Medium - 3-7 days 3/15/2016 14:28


136509 Network Services Looking for possibly blocked emails 3/15/2016 14:06 Resolved Paul Schweisthal Maple Grove Joe Rader 3/15/2016 15:41 Joe Rader Medium - 3-7 days 3/15/2016 15:41

136510 JDE Finance JDE - Receipts on Disposals 3/15/2016 14:08 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/15/2016 15:05 Dave Schleicher Medium - 3-7 days 3/15/2016 14:32

136511 Service Desk Owatonna Token Assignment 3/15/2016 14:16 Resolved Jill BondhusRice/Steele


136512 Infrastructure Group Unable to get to geomobile 3/15/2016 14:35 Resolved Patty Hartwig Brooklyn Center Vu Pham 3/15/2016 15:27 Vu Pham Medium - 3-7 days 3/15/2016 14:59

136513 RecTrac calling all horse-Picture to load 3/15/2016 14:59 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:19 Paul Norton Medium - 3-7 days 3/15/2016 16:20

136514 JDE Finance AP VOUCHER DATE ISSUE 3/15/2016 15:17 Resolved Tracy Geise Farmington Dave Schleicher 3/15/2016 16:29 Tracy Geise Medium - 3-7 days 3/15/2016 15:23

136515 RecTrac Please remove users 3/15/2016 15:27 Resolved Dan Cook Eagan Paul Norton 3/15/2016 15:33 Paul Norton Medium - 3-7 days 3/15/2016 15:33

136516 Service Desk Please remove users 3/15/2016 15:27 Resolved Dan Cook Eagan Peter Carlson 3/16/2016 10:08 Peter Carlson Medium - 3-7 days 3/16/2016 10:08

136517 JDE Finance FW: Please remove users 3/15/2016 15:28 New Dan Cook Eagan Dave Schleicher 3/15/2016 15:35 Dave Schleicher Medium - 3-7 days

of 186


136518 JDE HR/Payroll Delete ESS Timecards with PPED 03/10/16 3/15/2016 15:32 Resolved Denise Heimerman Minnetonka Nancy Hilary 3/15/2016 15:32 Nancy Hilary Medium - 3-7 days 3/15/2016 15:35

136519 Service Desk FW: Please remove users 3/15/2016 15:35 Resolved Dan Cook Eagan Joe Rader 3/15/2016 15:59 Sue Christiansen Medium - 3-7 days 3/15/2016 15:59

136520 JDE HR/Payroll FW: time sheet 3/15/2016 15:37 Resolved Michelle Lindsay Shakopee Dave Schleicher 3/16/2016 7:11 Dave Schleicher Medium - 3-7 days 3/15/2016 15:41

136521 Systems Group NAT new RCECC Server 3/15/2016 15:41 Resolved John Paulsen LOGIS John Paulsen 3/18/2016 6:20 John Paulsen Medium - 3-7 days 3/18/2016 6:20

136522 Service DeskChanges to the LOGIS / ACJLEC VPN tunnel to permit LDAP auth

for Fire Department3/15/2016 15:46 Resolved Jude Giron LOGIS 3/15/2016 15:47 Jude Giron Medium - 3-7 days 3/15/2016 15:47

136523 Systems Group Secure Email 3/15/2016 15:51 Resolved Josh Wilske Eagan Brian Peterson 3/17/2016 16:30 Brian Peterson Medium - 3-7 days 3/17/2016 16:30

136524 JDE HR/Payroll Mandatory Participation Exception Report EE 5918 3/15/2016 16:06 Resolved Sharon More South St. Paul Nancy Hilary 3/15/2016 16:16 Sharon More Medium - 3-7 days 3/16/2016 7:36

136525 Network ServicesMinnetonka would like to use VMs for backup dispatch PCs at St.

Louis Park3/15/2016 16:15 In Progress Terry Hoium LOGIS Kevin Pikkaraine 3/17/2016 14:29 John Paulsen Medium - 3-7 days

136526 JDE HR/Payroll union rate 3/15/2016 16:17 Resolved Kim Hansen Austin Nikki Heinbuch 3/16/2016 8:19 Kim Hansen Medium - 3-7 days 3/16/2016 8:23

136527 RecTrac Credit balance problem 3/15/2016 16:18 Resolved Penny Spitzer New Hope Paul Norton 3/29/2016 15:57 Penny Spitzer Medium - 3-7 days 3/25/2016 14:38

136528 Network Services Investigate Domain replication and sysvol issues 3/15/2016 16:19 Resolved George Jensen Anoka County JLEC Brian Peterson 4/22/2016 10:59 Brian Peterson Medium - 3-7 days 4/22/2016 10:59

136529 RecTrac Email List 3/15/2016 16:21 Resolved Marshall Grange Eagan Paul Norton 3/15/2016 16:34 Paul Norton Medium - 3-7 days 3/15/2016 16:34

136530 Network ServicesPlease Add Marshall Grange of Eagan to the RecTrac 3.1 Email

Distribution List3/15/2016 16:31 Resolved Paul Norton LOGIS Peter Carlson 3/16/2016 9:06 Peter Carlson Medium - 3-7 days 3/16/2016 9:06

136531 Infrastructure Group Osseo-NWCT network re-design 3/15/2016 17:06 In Progress Shawn Christie NWCT Vu Pham 4/21/2016 18:25 Vu Pham Medium - 3-7 days

136533 Utility Billing CAN'T LOG INTO CIS 3/16/2016 6:34 Resolved Donna Gause Minnetonka Pam Kummer 3/16/2016 15:21 Pam Kummer Medium - 3-7 days 3/16/2016 15:21

136534 Network Services Please restore JDE_CNP to DB1TESTA 3/16/2016 7:11 Resolved Nancy Hilary LOGIS Scott Crocker 3/16/2016 8:57 Scott Crocker Medium - 3-7 days 3/16/2016 8:57

136535 Service DeskBack up PhaseWare Tracker and possibly reboot the server at

about 11:35 on Thursday, March 173/16/2016 7:59 Resolved Sue Christiansen LOGIS Joe Rader 3/17/2016 13:37 Joe Rader Medium - 3-7 days 3/17/2016 13:37

136536 Systems Group PROBLEM Service Alert disks is WARNING 3/16/2016 8:07 Resolved Peter Carlson LOGIS Brian Peterson 3/17/2016 15:58 Brian Peterson Medium - 3-7 days 3/17/2016 15:58

136537 JDE Finance Change Vendors in Category Code 3 to "Y" 3/16/2016 8:14 Resolved Mari Braatz Minnetonka Jill Davis 3/16/2016 12:53 Jill Davis Medium - 3-7 days 3/16/2016 12:53

136539 JDE Finance Revising Object Code Description 3/16/2016 8:45 Resolved Darla Monson St. Louis Park Jill Davis 3/16/2016 10:29 Jill Davis Medium - 3-7 days 3/16/2016 10:29

136540 JDE HR/Payroll Pay Grade Changes within Existing Jobs 3/16/2016 8:47Pending Client

ResponseWanita Williams Golden Valley Nancy Hilary 3/17/2016 15:07 Wanita Williams Critical - 1 day

136541 RecTrac Schedules for Shelters... 3/16/2016 8:48 Resolved Jane Ottum Lakeville Sue Christiansen 3/16/2016 9:14 Jane Ottum Medium - 3-7 days 3/16/2016 8:52

136542 JDE HR/Payroll FW: nh Payroll AAI Training 3/16/2016 8:57 New Shari Rains New Hope Nancy Hilary 3/17/2016 14:25 Shari Rains Medium - 3-7 days

136543 Network Services City Attorney VPN Access 3/16/2016 8:58 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/21/2016 12:53 Scott Crocker Medium - 3-7 days 3/21/2016 12:55

136544 Infrastructure Group SCADA infrastructure request 3/16/2016 8:59 Resolved Nancy Johnson Crystal Jude Giron 3/21/2016 10:11 Jude Giron Medium - 3-7 days 3/22/2016 10:14

136545 Network Services Sargent PC on Public Safety network needs access to ticketwriter 3/16/2016 9:01 Resolved Mike O'Neill Burnsville Adam Maloney 4/8/2016 14:21 Adam Maloney Medium - 3-7 days 4/8/2016 14:21

136546 Service Desk printer cartridges 3/16/2016 9:07 Resolved Jane Watje LOGIS Peter Carlson 3/16/2016 9:52 Peter Carlson Medium - 3-7 days 3/16/2016 9:52

136547 Network Services Symantec Renewal - WSP 3/16/2016 9:13 Resolved Marc Gade West St. Paul Lori Hackett 3/31/2016 13:39 Lori Hackett Medium - 3-7 days 3/31/2016 13:39

136548 Utility Billing Late Fee Change 3/16/2016 9:42 Escalated Fiona Golden Minnetonka Pam Kummer 5/19/2016 11:53 Fiona Golden Medium - 3-7 days

136549 Service Desk Five new VPN tokens 3/16/2016 9:46 Resolved Shawn Rung Coon Rapids Joe Rader 3/22/2016 15:47 Shawn Rung Medium - 3-7 days 3/22/2016 10:28

136550 JDE HR/Payroll Fire relief pension payouts 2015 3/16/2016 9:55 Resolved Larry Jacobson Robbinsdale Nancy Hilary 3/16/2016 17:06 Larry Jacobson Medium - 3-7 days 3/17/2016 5:45

136551 Network Services Quote Switch and Network Modules 3/16/2016 9:56 Resolved Ian Hardie South St. Paul Lori Hackett 4/14/2016 15:58 Lori Hackett Medium - 3-7 days 4/14/2016 15:58

136552 Infrastructure Group New AP installed 3/16/2016 9:57 Resolved Jason Huber St. Louis Park Virginia Vaske 3/16/2016 15:35 Virginia Vaske Medium - 3-7 days 3/16/2016 15:35

136553 Service Desk restrict VPN account to only access 1 IP 3/16/2016 10:01 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/6/2016 12:01 Peter Carlson Medium - 3-7 days 4/6/2016 12:01

136554 JDE HR/Payroll Insight Report Pack 3/16/2016 10:05 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/16/2016 13:22 Dave Schleicher Medium - 3-7 days 3/16/2016 13:22

136555 JDE HR/Payroll Coon Rapids - JDE Enrollment 3/16/2016 10:06 Resolved Nancy Hilary LOGIS Nancy Hilary 3/17/2016 11:43 Nancy Hilary Medium - 3-7 days 3/17/2016 13:18

136556 Service Desk New User 3/16/2016 10:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/25/2016 8:12 Peter Carlson Medium - 3-7 days 3/25/2016 8:12


136558 JDE Finance Request to clean up receipt dates that go into the future 3/16/2016 10:50 New Sheri Robertson Maple Grove Dave Schleicher 3/16/2016 15:21 Jill Davis Medium - 3-7 days

136560 RecTrac#3 Priority: Facility Reservation Refunds - needs report, and

needs to know if batch refund is possible (VSI Ticket #1245185)3/16/2016 10:55 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 8:27 Sue Christiansen Medium - 3-7 days 4/20/2016 8:27

136561 RecTrac Drawer Defaulting to 1 for Jen Saver (VSI Ticket #1246053) 3/16/2016 10:57 Resolved Marshall Grange Eagan Sue Christiansen 3/29/2016 14:26 Paul Norton Critical - 1 day 3/29/2016 14:24

136562 Service Desk IPT Change 3/16/2016 10:58 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/24/2016 15:21 Joe Rader Medium - 3-7 days 3/24/2016 15:21

136563 RecTrac RecTrac username and passwords - 90 Day Policy 3/16/2016 11:00Pending Client

ResponseDan Cook Eagan Paul Norton 4/12/2016 11:04 Sue Christiansen Medium - 3-7 days

of 186


136564 RecTrac Create New User Group to limit abilities of Super User Group? 3/16/2016 11:05 In Progress Dan Cook Eagan Paul Norton 4/12/2016 11:04 Sue Christiansen Medium - 3-7 days

136565 Service Desk City of Eden Prairie- New User 3/16/2016 11:10 Resolved Ryan Higgins Eden Prairie Joe Rader 3/22/2016 12:30 Joe Rader Medium - 3-7 days 3/22/2016 12:30

136566 Infrastructure Group mgpw-csr-2 crash 3/16/2016 11:30 In Progress Ed O'Donnell Maple Grove Virginia Vaske 4/29/2016 15:30 Virginia Vaske Medium - 3-7 days

136567 Network Services Fiber location 3/16/2016 11:37 New Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Kevin Pikkaraine Medium - 3-7 days

136568 Utility Billing Finance Temp 3/16/2016 11:43 Resolved Larry Jacobson Robbinsdale Connie Dalsen 3/16/2016 15:20 Connie Dalsen Medium - 3-7 days 3/16/2016 15:20

136569 Infrastructure Group Remove temporary TriTech access 3/16/2016 11:56Pending

MiscellaneousVirginia Vaske LOGIS Virginia Vaske 5/27/2016 13:28 Virginia Vaske


due date

136570 RecTrac Webtrac 3/16/2016 12:06 Resolved Ian Hardie South St. Paul Paul Norton 4/6/2016 16:00 Paul Norton Medium - 3-7 days 4/6/2016 16:00

136571 Infrastructure Group Firewall Rule Ednia/Eden Prairie 3/16/2016 12:10 Resolved James Goldenstein Eden Prairie Adam Maloney 3/16/2016 14:57 Nick Lovejoy Medium - 3-7 days 3/16/2016 14:44

136572 Network Services Fiber Attenuators 3/16/2016 12:22 Resolved Adam Maloney LOGIS Lori Hackett 4/14/2016 15:47 Lori Hackett Medium - 3-7 days 4/14/2016 15:47

136573 RecTrac Phone Extension 3/16/2016 12:26 Resolved Jared Flewellen Eagan Paul Norton 3/22/2016 9:29 Jared Flewellen Medium - 3-7 days 3/22/2016 9:29

136574 Network Services Emergency Firewall Problem with RecTrac 3/16/2016 12:31 Resolved Paul Norton LOGIS Jason Stickler 3/17/2016 8:18 Jason Stickler Critical - 1 day 3/17/2016 8:18

136576 Service Desk Fire RMS upgrade 3/16/2016 12:58 Resolved Brian Lee Bloomington Scott Crocker 4/21/2016 14:13 Scott Crocker Medium - 3-7 days 4/21/2016 15:45

136577 JDE Finance JDE Log-in error 3/16/2016 13:13 Resolved Jeff Zuba Robbinsdale Jill Davis 3/16/2016 13:19 Jill Davis Medium - 3-7 days 3/16/2016 13:19

136578 RecTrac Mailing Labels & email - How to do them 3/16/2016 13:26 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/11/2016 11:02 Sue Christiansen Medium - 3-7 days 4/11/2016 11:02

136579 JDE Finance Please delete batch - BID9C 3/16/2016 13:27 Resolved Brandi Aitkin Apple Valley Jill Davis 3/16/2016 16:13 Brandi Aitkin Medium - 3-7 days 3/16/2016 15:25

136580 Infrastructure Group RE: Firewall Rule Edina/Eden Prairie 3/16/2016 13:34 Resolved James Goldenstein Eden Prairie Adam Maloney 3/16/2016 15:08 Adam Maloney Medium - 3-7 days 3/16/2016 15:08

136581 Service Desk Remove Rich from LoPoliceNotify<app> email lists 3/16/2016 13:50 Resolved Rich Sonenblum LOGIS Joe Rader 3/16/2016 14:36 Joe Rader Medium - 3-7 days 3/16/2016 14:36


136583 Service DeskAlter Active Directory Access Hours for Small Training Room and

PDTrain laptops3/16/2016 14:06 Resolved Tom Folie LOGIS Joe Rader 3/22/2016 10:14 Joe Rader Medium - 3-7 days 3/22/2016 10:15

136584 PIMS E - Scheduling Demo 3/16/2016 14:35 Resolved Jesse Anderson Brooklyn Center Maria Rucke 3/29/2016 10:51 Maria Rucke Medium - 3-7 days 3/29/2016 10:51

136585 PIMS Duplicate -Two Permits Entered for same project 3/16/2016 14:41 Resolved Mary LaRose New Hope Judd Harper 3/18/2016 8:52 Judd Harper Medium - 3-7 days 3/18/2016 8:52

136586 Service Desk Nikki cannot send or receive Jabber messages with Dave S. 3/16/2016 14:43 Resolved Dave Schleicher LOGIS Joe Rader 3/17/2016 13:48 Dave Schleicher Medium - 3-7 days 3/17/2016 13:42

136587 JDE Finance Tungsten 3/16/2016 14:57 In Progress Lisa Reiten Apple Valley Jill Davis 3/16/2016 15:42 Lisa Reiten Medium - 3-7 days

136588 JDE Finance PO Module 3/16/2016 14:57 In Progress Nick BishopMinnesota Transit

AuthorityJill Davis 3/17/2016 7:14 Jill Davis Medium - 3-7 days

136589 Infrastructure Group Remove Interface 3/16/2016 14:57 Resolved James Goldenstein Eden Prairie Vu Pham 4/4/2016 13:41 Vu Pham Medium - 3-7 days 4/4/2016 13:41

136590 Infrastructure Group Remove Interface from Wireless Controller 3/16/2016 14:57 Resolved James Goldenstein Eden Prairie Adam Maloney 3/17/2016 13:31 Adam Maloney Medium - 3-7 days 3/17/2016 13:17

136591 RecTrac FW: Piano Lessons - Limit availability on WebTrac 3/16/2016 15:02 In Progress Sheila Van Sloun Golden Valley Paul Norton 4/13/2016 9:04 Sue Christiansen Medium - 3-7 days

136592 JDE Finance FW: Insight 3/16/2016 15:10 Resolved Kyle Sawyer Edina Dave Schleicher 3/17/2016 8:30 Kyle Sawyer Medium - 3-7 days 4/1/2016 16:07

136593 JDE HR/Payroll Insight Report packs 3/16/2016 15:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/17/2016 15:40 Kathy Jo Price Medium - 3-7 days 3/16/2016 15:28

136594 PIMS DAily Fees report for Business LIcense 3/16/2016 15:37 Resolved LaTonia DuBois Richfield Maria Rucke 5/5/2016 6:23 Maria Rucke Medium - 3-7 days 5/5/2016 6:23

136595 PIMS Mass Permit close 3/16/2016 15:37 Resolved Jesse Anderson Brooklyn Center Judd Harper 3/22/2016 11:55 Judd Harper Medium - 8-14 days 3/22/2016 11:55

136596 JDE Finance FW: Insight / Hubble Upgrade 3/16/2016 15:47Pending Client

ResponseKyle Sawyer Edina Dave Schleicher 3/17/2016 8:01 Dave Schleicher Medium - 3-7 days

136597 PIMS HOLD on a business license does not give a message. 3/16/2016 15:55Pending Change

ControlShirley Johnson South St. Paul Judd Harper 5/10/2016 16:32 Judd Harper Medium - 3-7 days

136598 Infrastructure Group City Attorney VPN Access 3/16/2016 15:57 Resolved Richard Johnson New Hope Virginia Vaske 4/13/2016 8:13 Virginia Vaske Medium - 3-7 days 4/13/2016 8:13

136599 PIMS Changing inspector on a finaled permit 3/16/2016 16:03 Resolved Terri Fleck Crystal Jane Watje 3/16/2016 16:05 Jane Watje Medium - 3-7 days 3/16/2016 16:05

136600 Training Training on Permits 3/16/2016 16:06 Resolved Shirley Johnson South St. Paul Jane Watje 3/16/2016 16:08 Jane Watje Medium - 3-7 days 3/16/2016 16:08

136601 JDE Finance A Favorite is missing in Hubble from Insight 3/16/2016 16:18 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/18/2016 9:48 Sheri Robertson Medium - 3-7 days 3/18/2016 10:09

136602 Infrastructure Group open outside world port 443 3/16/2016 16:23 Resolved Jason Huber St. Louis Park Virginia Vaske 3/18/2016 14:16 Virginia Vaske Medium - 3-7 days 3/18/2016 14:16

136603Public Safety

DevelopmentNCIC query returns not coming into FBR for officerid 58097 3/16/2016 16:28 Resolved Lisa Storey LOGIS Matt O'Brien 3/16/2016 21:27 Matt O'Brien Medium - 3-7 days 3/16/2016 21:27

136604 Infrastructure Group Check ACL access between DC's 3/16/2016 16:42 Resolved George Jensen Anoka County JLEC Adam Maloney 3/17/2016 10:58 Adam Maloney Medium - 3-7 days 3/17/2016 10:58

136605 Network Services Printers not working for CAD dispatch 3/16/2016 17:27 Resolved Kyle Johannes Bloomington Brian Peterson 3/16/2016 18:01 Terry Hoium Medium - 3-7 days 3/16/2016 17:58

136607 Service Desk keep an old backup set.... 3/16/2016 17:31Pending Client

ResponseNancy Johnson Crystal Scott Crocker 3/18/2016 7:00 Scott Crocker


due date

136608 RecTrac live to demo 3/16/2016 17:34 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/17/2016 8:27 Sue Christiansen Medium - 3-7 days 3/17/2016 8:27

of 186


136609 Network Services Drive failure call 3/17/2016 4:33 Resolved Brian Peterson LOGIS Brian Peterson 3/18/2016 14:31 Brian Peterson Medium - 3-7 days 3/18/2016 14:31

136610 Network Services Upgrade Internet Explorer to IE 11 3/17/2016 7:07 Resolved George Gombos LOGIS Peter Carlson 3/18/2016 14:37 Peter Carlson Medium - 3-7 days 3/18/2016 14:37

136611 Infrastructure Group Issue with dispatch transfering calls to a specific line 3/17/2016 7:20 Resolved Dustin Hammond St. Louis Park Jude Giron 3/17/2016 9:00 Jude Giron High - 2 days 3/17/2016 9:01

136612 JDE HR/Payroll WBL - ICMA 5556 3/17/2016 7:50 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/18/2016 14:53 Sandra Tauer Medium - 3-7 days 3/17/2016 15:10

136613 RecTrac Event Timer 3/17/2016 7:58 Resolved Tom Nesseth Lakeville Sue Christiansen 3/17/2016 8:08 Sue Christiansen Medium - 3-7 days 3/17/2016 8:08


136616 Public Safety General Need citation PDF files 3/17/2016 8:33 Resolved Jackie Remme Faribault 3/17/2016 9:46 John Rogers Critical - 1 day 3/17/2016 9:46

136617 PIMS Code table data in grids 3/17/2016 8:35 In Progress Ray Jozwiak LOGIS Judd Harper 5/23/2016 10:48 Holly AmundsonProject - no specified

due date

136618 Utility Billing WAV for Cycle 1 Billing 3/17/2016 8:38 Resolved Cindy McMillen Farmington Connie Dalsen 3/17/2016 13:47 Connie Dalsen Medium - 3-7 days 3/17/2016 13:47

136619 Utility Billing EP Monthly Commercial Acct Won't Manual Bill 3/17/2016 8:54 Resolved Barbara Baer Eden Prairie Pat Lindquist 3/30/2016 16:07 Pat Lindquist Medium - 3-7 days 3/30/2016 16:07

136620 JDE HR/Payroll report-work comp audit 3/17/2016 8:55 Resolved Jennifer HoffmanHutchinson Utility


136621 JDE Finance To date sets back to From date in the Insight reports 3/17/2016 9:25Pending Client

ResponseAlexandra O'Leary Eagan Dave Schleicher 3/21/2016 15:20 Dave Schleicher Medium - 3-7 days

136622 Network Services Configure firewall for SCADA 3/17/2016 9:40 New Ian Hardie South St. Paul Adam Maloney Medium - 3-7 days

136623 Utility Billing WAV Cycle 2 3/17/2016 9:40 Resolved Katrina Mattson St. Louis Park Connie Dalsen 3/17/2016 13:45 Connie Dalsen Medium - 3-7 days 3/17/2016 13:45

136624 RecTrac 13 pics to load 3/17/2016 9:45 Resolved Kacie Robinson Lakeville Paul Norton 3/28/2016 15:52 Paul Norton Medium - 3-7 days 3/28/2016 15:52

136625 Public Safety General Bi-Web 3/17/2016 10:03 Resolved Katie Parranto Lakeville Lisa Storey 3/17/2016 10:29 Lisa Storey Medium - 3-7 days 3/17/2016 10:29

136626 JDE Finance Tung - Item in NonPo Timeout 3/17/2016 10:07 Resolved Lisa Reiten Apple Valley Jill Davis 3/17/2016 10:48 Lisa Reiten Medium - 3-7 days 3/17/2016 10:48

136627 Service Desk Phone setup 3/17/2016 10:23 Resolved Dean Busch Robbinsdale Peter Carlson 3/21/2016 13:57 Dean Busch Medium - 3-7 days 3/23/2016 8:05

136628 Infrastructure Group Need to move MIPW-EP Layer 3 connection to MICH-EP 3/17/2016 10:26 New Jeff Dulac Minnetonka Vu Pham Medium - 3-7 days

136629 Service Desk Another phone setup... 3/17/2016 10:27 Resolved Dean Busch Robbinsdale Peter Carlson 4/5/2016 10:46 Peter Carlson Medium - 3-7 days 4/5/2016 10:46

136630 Service Desk Symantec Licenses 3/17/2016 10:41 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/28/2016 15:53 Lori Hackett Medium - 3-7 days 3/25/2016 7:12

136631 JDE FinanceR55 CKS2 CN801 V report and the 1099 Review screen are

looking weird and not correct totals...3/17/2016 10:44 Resolved Julie Nowlan Coon Rapids Jill Davis 3/17/2016 13:50 Jill Davis Medium - 3-7 days 3/17/2016 13:50

136632 Network Services 2016 WinZip Renewal - LOGIS 3/17/2016 10:51 Resolved Janelle Day LOGIS Lori Hackett 3/24/2016 13:48 Lori Hackett Medium - 3-7 days 3/24/2016 13:51

136633 PIMS

FW: Jeff, could you please enter bernie and dave into this (city

employee email address) list, it would save time typing their

names every time. Thanks!!

3/17/2016 10:54 Resolved Jeff Alger New Hope Judd Harper 3/18/2016 8:49 Judd Harper Medium - 3-7 days 3/18/2016 8:49

136634 Network Services Syn-Apps Renewal - LOGIS IPT Service 3/17/2016 10:56 Resolved Janelle Day LOGIS Lori Hackett 5/12/2016 12:50 Lori Hackett Medium - 3-7 days 4/7/2016 10:34

136635 Service Desk Jabber... 3/17/2016 11:00 Resolved Carol Sorensen New Hope Joe Rader 3/17/2016 13:29 Joe Rader Medium - 3-7 days 3/17/2016 13:29

136636 Special Assessments LA - Starting to charge Daily Interest 3/17/2016 11:06Pending Client

ResponseDianne Quinnell Lakeville Norb Vossen 3/17/2016 15:11 Dianne Quinnell Medium - 3-7 days

136637 Service Desk VPN Access for TriTech Employee 3/17/2016 11:11 Resolved Tom Folie LOGIS Joe Rader 3/17/2016 15:56 Joe Rader Medium - 3-7 days 3/17/2016 15:56

136638 Network Services 2016 Symantec Renewal - WMF 3/17/2016 11:14 Resolved Adam Wodtke West Metro Fire Lori Hackett 4/5/2016 10:04 Lori Hackett Medium - 3-7 days 4/5/2016 10:05

136639 Network Services Arcserve Renewal - MVTA 3/17/2016 11:16 Resolved Tyre FantMinnesota Transit


136640 Network Services NetMotion clients need access to LO TriTech Training Servers 3/17/2016 11:17 Resolved Mike O'Neill Burnsville Adam Maloney 3/28/2016 12:01 Adam Maloney Critical - 1 day 3/28/2016 12:01

136641 Network Services 2016 DeepFreeze Renewal - LOGIS 3/17/2016 11:19 Resolved Janelle Day LOGIS Lori Hackett 3/24/2016 12:41 Lori Hackett Medium - 3-7 days 3/24/2016 12:41

136642 Service Desk Pull phones for GV Alternate EOC plan 3/17/2016 11:21 Resolved Kevin Pikkaraine LOGIS Joe Rader 4/25/2016 8:17 Joe Rader Medium - 3-7 days 4/25/2016 8:17

136643 Network Services 2016 Symantec PGP Renewal - LOGIS 3/17/2016 11:21 Resolved Janelle Day LOGIS Lori Hackett 3/31/2016 16:19 Lori Hackett Medium - 3-7 days 3/31/2016 16:27

136644 Network Services 2016 Symantec Renewal - NWCT 3/17/2016 11:23 Resolved Shawn Christie NWCT Lori Hackett 3/29/2016 14:55 Lori Hackett Medium - 3-7 days 3/29/2016 15:44

136645 RecTrac #4 Priority: default for reports; VSI Ticket #1244612. 3/17/2016 11:29 Resolved Kacie Robinson Lakeville Paul Norton 4/28/2016 11:51 Kacie Robinson Medium - 8-14 days 4/28/2016 11:51

136646 PIMS PIMS support 3/17/2016 11:30 Resolved Carissa Hoyt New Hope Judd Harper 3/23/2016 14:20 Judd Harper Medium - 3-7 days 3/23/2016 13:29

136647 JDE HR/Payroll 2017 JDE Open Enrollment 3/17/2016 13:19 In Progress Jill Pocklington Coon Rapids Nancy Hilary 5/4/2016 16:01 Jill Pocklington Medium - 3-7 days

136648 RecTrac Printer for RecTrac not showing up for Danna 3/17/2016 13:38 Resolved Patty Hartwig Brooklyn Center Paul Norton 4/11/2016 11:01 Sue Christiansen Medium - 3-7 days 4/11/2016 11:01

136649 RecTrac 3/14/16 Webtrac registration Scott Broman 3/17/2016 13:38 Resolved Kris Ryan Maple Grove Sue Christiansen 4/6/2016 15:19 Sue Christiansen Medium - 3-7 days 4/6/2016 15:19

136650 RecTrac 3/15/16 Webtrac (Melissa Baltazar) 3/17/2016 13:39 Resolved Kris Ryan Maple Grove Sue Christiansen 3/30/2016 14:12 Sue Christiansen Medium - 3-7 days 3/30/2016 14:12

136651 JDE Finance FIXED ASSET - MASS DISPOSAL 3/17/2016 13:39 New Tracy Geise Farmington Jill Davis 3/22/2016 9:00 Jill Davis Medium - 3-7 days


136654 Network Services 2016 Aware Renewal 3/17/2016 13:46 Pending Equipment Janelle Day LOGIS Lori Hackett 5/27/2016 13:52 Lori Hackett Medium - 3-7 days

of 186


136655 Infrastructure Group Changes for JDE 9.2 3/17/2016 13:47 Resolved Nolan LittleLittleBrook

ConsultingJohn Wondra 3/22/2016 8:52 John Wondra Medium - 3-7 days 3/22/2016 8:52

136656 JDE HR/Payroll PERA report 3/17/2016 14:00 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/17/2016 14:34 Nikki Heinbuch Medium - 3-7 days 3/17/2016 15:01

136657 JDE Finance AP ACH item rejected 3/17/2016 14:32 Resolved Ayca Andrews Eden Prairie Jill Davis 3/17/2016 16:38 Ayca Andrews Medium - 3-7 days 4/22/2016 12:52

136658 JDE Finance JDE - open payables reporting 3/17/2016 14:39 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/17/2016 15:13 Lisa Reiten Medium - 3-7 days 3/17/2016 15:14

136659 Utility Billing Infinity.Link - Disable Registration 3/17/2016 14:45 Resolved Joe Gibbs Eagan Pam Kummer 3/25/2016 15:36 Pam Kummer Medium - 3-7 days 3/25/2016 15:36

136660 RecTrac Lakeville: help with tree sales 3/17/2016 15:23 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:37 Patty Dexter Medium - 3-7 days 4/5/2016 9:37

136661 RecTracIs there a way to remove courses from WebTrac Display

Automatically after the course is over?3/17/2016 15:27 Resolved Patty Dexter Lakeville Paul Norton 3/17/2016 15:37 Paul Norton Medium - 3-7 days 3/17/2016 15:37

136662 RecTrac Maple Grove ACH Setup Question 3/17/2016 15:42 Resolved Lisa Jost Maple Grove Paul Norton 3/17/2016 15:47 Paul Norton Medium - 3-7 days 3/17/2016 15:47

136663 Network Services Additional CommVault Media Server Cluster 3/17/2016 15:46 Resolved Janelle Day LOGIS Scott Crocker 5/13/2016 12:54 Scott Crocker Medium - 3-7 days 5/13/2016 12:55

136664 Network Services Additional Citrix Servers to Tri-Tech Environment 3/17/2016 15:55 Pending Equipment Janelle Day LOGIS Brian Peterson 5/23/2016 15:45 Brian Peterson Medium - 3-7 days

136665 RecTrac RE: RecTrac Problem 3/17/2016 15:58 Resolved Chalene Ward Maple Grove Paul Norton 4/6/2016 15:20 Paul Norton Medium - 3-7 days 4/6/2016 15:20

136666 JDE HR/Payroll time card password 3/17/2016 16:02 Resolved Lee Renneke Edina Dave Schleicher 3/17/2016 16:25 Lee Renneke Medium - 3-7 days 3/17/2016 16:22

136667 JDE Finance hubble question 3/17/2016 16:16 Resolved Melissa Schlingman Shakopee Dave Schleicher 4/1/2016 15:56 Dave Schleicher Medium - 3-7 days 4/1/2016 15:56

136668 JDE HR/Payroll Reset Self Insurance Flag to Plan Options 3/17/2016 16:25 New Kim Hansen Austin Nancy Hilary 3/17/2016 16:25 Nancy Hilary Medium - 3-7 days

136669 JDE HR/Payroll ACA - Active HRA Balances best practice 3/17/2016 16:47 New Nancy Hilary LOGIS Nancy Hilary 3/17/2016 16:48 Nancy Hilary Medium - 3-7 days

136670 RecTrac4 Memberships types are not scanning or showing up on reports

(had a space) (VSI Ticket #1245255)3/17/2016 17:17 Resolved Lisa Jost Maple Grove Sue Christiansen 4/4/2016 7:45 Sue Christiansen Medium - 3-7 days 4/4/2016 7:45

136671 Infrastructure Group Phone won't come up on rich-as1 3/17/2016 18:00 Resolved Sally Morton Richfield John Wondra 3/21/2016 8:47 John Wondra Medium - 3-7 days 3/21/2016 8:47

136672 Network Services LRMS access issues 3/17/2016 19:19 Resolved Kyle Johannes Bloomington Brian Peterson 3/18/2016 9:13 Brian Peterson Medium - 3-7 days 3/18/2016 9:13

136674 Network Services User's password incorrect when logging into time card 3/18/2016 7:05 Resolved Ryan Browning Edina Brian Peterson 3/18/2016 9:14 Brian Peterson Medium - 3-7 days 3/18/2016 9:14

136675 JDE HR/Payroll Time card. 3/18/2016 7:36 Resolved Tony Leone Edina Dave Schleicher 3/18/2016 11:59 Tony Leone Medium - 3-7 days 3/18/2016 9:02

136676 Network Services Disks is WARNING 3/18/2016 7:56 New Joe Rader LOGIS Kevin Pikkaraine Medium - 3-7 days

136677 Systems Group Refresh AV TEST 3/18/2016 8:20 Resolved Pam Kummer LOGIS Jeff Sibell 3/21/2016 8:25 Jeff Sibell High - 2 days 3/21/2016 8:25

136678 Network Services Please build and deploy DVU160318 and refresh DD 3/18/2016 8:22 Resolved Nancy Hilary LOGIS Nolan Little 3/18/2016 9:53 Nancy Hilary Medium - 3-7 days 3/18/2016 9:52

136679 RecTrac Required Fields 3/18/2016 8:23 Resolved Jared Flewellen Eagan Paul Norton 3/23/2016 15:22 Paul Norton Medium - 3-7 days 3/23/2016 15:56

136680 Public Safety General Log In Help 3/18/2016 8:27 Resolved Katie Parranto Lakeville John Rogers 3/18/2016 9:51 John Rogers Medium - 3-7 days 3/18/2016 9:51

136681 JDE HR/Payroll Insight issue 3/18/2016 8:27 Resolved Tom Kloss Hutchinson Dave Schleicher 3/18/2016 8:54 Tom Kloss High - 2 days 3/18/2016 9:00

136682 Service Desk 24 Port Replacement 3/18/2016 8:48 Resolved James Goldenstein Eden Prairie Lori Hackett 4/8/2016 8:23 Lori Hackett Medium - 3-7 days 4/8/2016 8:25

136683 Service Desk 48 Port Switch 3/18/2016 8:50 Resolved James Goldenstein Eden Prairie Lori Hackett 4/11/2016 15:40 Lori Hackett Medium - 3-7 days 4/11/2016 15:41

136684 Utility Billing CIS on W10 3/18/2016 8:51 Resolved Stefan Bakken Lakeville Pam Kummer 3/18/2016 9:44 Pam Kummer Medium - 3-7 days 3/18/2016 9:44

136685 Utility Billing EA Cycle 2 WAV Report Without Exceptions 3/18/2016 8:59 Resolved Joe Gibbs Eagan Pam Kummer 3/18/2016 9:50 Pam Kummer Medium - 3-7 days 3/18/2016 9:50

136686 Infrastructure Group Replacing eppw-as2 3/18/2016 9:04 Resolved James Goldenstein Eden Prairie Vu Pham 3/28/2016 10:28 Vu Pham Medium - 3-7 days 3/28/2016 10:28

136688 JDE HR/Payroll Check error EE 104933 3/18/2016 9:08 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/21/2016 11:02 Karrie Glen Medium - 3-7 days 3/21/2016 14:48

136689 Infrastructure Group Connection EP Police Server 3/18/2016 9:15 Resolved Keith Anderson LOGIS John Wondra 3/22/2016 8:24 Keith Anderson Medium - 3-7 days 3/22/2016 8:24

136690 JDE Finance wbl j/e & update Object 2235 description 3/18/2016 9:31 Resolved Don Rambow White Bear Lake Dave Schleicher 3/18/2016 10:09 Dave Schleicher Medium - 3-7 days 3/18/2016 10:09

136691 Network Services New Police AD Users added for TriTech 3/18/2016 9:37 Resolved Kyle Johannes Bloomington Peter Carlson 3/18/2016 14:49 Peter Carlson Medium - 3-7 days 3/22/2016 14:39

136692 Infrastructure Group Phone Replacement 3/18/2016 9:45 New Clint Pires St. Louis Park Jason Stickler Medium - 3-7 days

136693 Service Desk VPN Connection... 3/18/2016 9:46 Resolved Carol Sorensen New Hope Peter Carlson 3/18/2016 11:40 Carol Sorensen Medium - 3-7 days 3/18/2016 12:38


136695 Network Services Active Directory Accounts 3/18/2016 9:49 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 3/22/2016 14:42 Stephanie Mellesmoen High - 2 days 3/18/2016 12:52

136696 Infrastructure Group SSP Fiber to Water Towers and Pumps 3/18/2016 9:52 New Ian Hardie South St. Paul Jack Israel 3/21/2016 15:09 Adam MaloneyProject - no specified

due date

136697 Tracker AdminCan no longer Paste into PW emails (images only, text seems to

work)3/18/2016 9:56

Pending Client

ResponseDave Schleicher LOGIS Sue Christiansen 3/29/2016 14:16 Dave Schleicher Medium - 3-7 days

136698 Network Services PluralSight Account 3/18/2016 10:28 Resolved Janelle Day LOGIS Lori Hackett 3/22/2016 10:28 Lori Hackett Medium - 3-7 days 3/22/2016 10:29

136699 RecTracPlug N Pay Account setup and testing - City of Brooklyn Center

(Josh/VSI needs to set up web site so they can test)3/18/2016 10:39 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:26 Sue Christiansen High - 2 days 4/20/2016 13:26

136700 Utility Billing Delete infinity.link account 3/18/2016 10:57 Resolved Elissa Golden Woodbury Pat Lindquist 3/18/2016 14:46 Pat Lindquist Medium - 3-7 days 3/18/2016 14:46

136701Public Safety

DevelopmentCitations not pushing 3/18/2016 11:18 Resolved Stefan Bakken Lakeville Matt O'Brien 3/22/2016 14:51 Matt O'Brien Medium - 3-7 days 3/22/2016 14:51

136702 Utility Billing LA Cert Letters Not Showing Printed In CIS 3/18/2016 11:21 Resolved Carol Mehlhaff Lakeville Pat Lindquist 3/30/2016 8:24 Pat Lindquist Medium - 3-7 days 3/30/2016 8:24

of 186


136703 Infrastructure Group Install of Voice Gateways 3/18/2016 11:42 New Kevin Pikkaraine LOGIS Vu Pham Medium - 3-7 days

136704 Infrastructure Group Change to LOGIS ASA 3/18/2016 11:52 Resolved Dan Cook Eagan John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27

136705 Property Data Homestead FTP 3/18/2016 12:16 Resolved Lisa Ramsey Eden Prairie Sue Christiansen 4/5/2016 11:58 Sue Christiansen Medium - 3-7 days 4/5/2016 11:58

136706 Public Safety General Active 9-1-1 for Police Squads, Swat Team 3/18/2016 13:03 New Jeff Dulac Minnetonka Terry Hoium 3/23/2016 9:51 Terry HoiumProject - no specified

due date

136707 Infrastructure Group New device on GV-Arbitrator-SSID VLAN cannot get an IP 3/18/2016 13:12 Resolved Adam Knauer Golden Valley John Wondra 3/22/2016 8:52 John Wondra Medium - 3-7 days 3/22/2016 8:52

136708 Utility Billing Change on bill 3/18/2016 13:18 Resolved Denice Muccio-Grout Eagan Pam Kummer 3/18/2016 14:14 Pam Kummer Medium - 3-7 days 3/18/2016 14:14

136709 RecTrac [email protected] 3/18/2016 13:27 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/18/2016 15:27 Paul Norton Medium - 3-7 days 3/18/2016 15:27

136710 JDE HR/Payroll terminate ESS access 3/18/2016 13:33 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 3/18/2016 16:10 Jodie Hildestad Medium - 3-7 days 3/18/2016 16:10

136711 JDE Finance Please delete - BIDD5 3/18/2016 13:42 Resolved Brandi Aitkin Apple Valley Jill Davis 3/18/2016 16:29 Brandi Aitkin Medium - 3-7 days 3/18/2016 16:28

136712 JDE Finance Insight Budgeting 3/18/2016 13:46 Resolved Carol Gass New Hope Dave Schleicher 3/21/2016 12:59 Carol Gass Medium - 3-7 days 4/1/2016 16:06

136713 RecTrac Question about creating a Rectrac desktop shortcut on a pc. 3/18/2016 14:21 Resolved Rebecca Crass Brooklyn Center Maria Rucke 3/18/2016 15:29 Maria Rucke Medium - 3-7 days 3/18/2016 15:10

136714 JDE Finance Accum Depreciaion 3/18/2016 14:40 Resolved Angie McIntire Ramsey Dave Schleicher 3/18/2016 14:46 Angie McIntire Medium - 3-7 days 3/18/2016 14:42

136715 PIMS WI Code Enforcement PW/Engineering Notice Letters 3/18/2016 14:48 Resolved Kelsi Delbosque Willmar Judd Harper 4/11/2016 13:40 Judd Harper Medium - 3-7 days 4/11/2016 13:40

136717 JDE Finance Docuscan - when Julie Validates 3/18/2016 14:56 Resolved Brandi Aitkin Apple Valley Jill Davis 3/21/2016 10:31 Lisa Reiten Medium - 3-7 days 3/21/2016 10:27

136718 Utility Billing I would like to generate a report for meters 3/18/2016 14:57 In Progress Vicki Cullen Brooklyn Center Pam Kummer 3/18/2016 14:57 System Medium - 3-7 days

136719 PIMS WI Code Enforcement Notices 3/18/2016 15:10 Resolved Megan DeSchepper Willmar Judd Harper 5/25/2016 13:59 Judd Harper Medium - 3-7 days 5/25/2016 14:00

136720 Public Safety General ERROR MSG 3/18/2016 15:22 Resolved Trista Miller Mendota Heights John Rogers 3/21/2016 8:53 John Rogers Medium - 3-7 days 3/21/2016 8:53

136721 PIMS Potentially dangerous Request.Path value: "?" 3/18/2016 15:38 Resolved Judd Harper LOGIS Maria Rucke 5/4/2016 14:09 Maria RuckeProject - no specified

due date5/4/2016 14:09

136722 PIMS Potentially dangerous Request.Path value: ":" 3/18/2016 15:53 New Judd Harper LOGIS 3/18/2016 16:09 SystemProject - no specified

due date

136723 JDE HR/Payroll NEW HIRE & REHIRES FOR ESS PASSWORD SETUP 3/18/2016 15:55 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/28/2016 8:22 Julie Nowlan Medium - 3-7 days 3/21/2016 9:30

136724 Infrastructure Group Firewall Port Access Change Request for Golden Valley 3/18/2016 16:01 Resolved Beth Yurchisin Golden Valley John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27

136725 JDE Finance Land Fixed Asset partial sale 3/18/2016 16:18 Resolved Fran Hanson Coon Rapids Jill Davis 3/18/2016 16:34 Fran Hanson Medium - 3-7 days 3/21/2016 7:27

136726 Service Desk who/where is 156.142? 3/18/2016 17:52 Resolved Nancy Johnson Crystal Joe Rader 3/22/2016 9:23 Joe Rader Medium - 3-7 days 3/22/2016 9:23

136727 Network Services Laura Ryan unable to launch LRMS Citrix app 3/18/2016 20:29 Resolved Kyle Johannes Bloomington Brian Peterson 3/18/2016 20:32 Brian Peterson Medium - 3-7 days 3/18/2016 20:32

136728 Network Services Jarid Schmidt calling about any connect issue 3/19/2016 8:02 Resolved Jason Schmitz Lonsdale Brian Peterson 3/19/2016 8:05 Brian Peterson Medium - 3-7 days 3/19/2016 8:05

136729 JDE HR/Payroll WBL 110044 HSA EE Contribution 3/19/2016 8:21 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/19/2016 8:26 Sandra Tauer Medium - 3-7 days 3/21/2016 7:23

136730 RecTrac Activity Rosters not showing enrollment status 3/20/2016 7:58 In Progress Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:14 Sue Christiansen Medium - 3-7 days

136731 Service Desk Unity ext. 3388 3/20/2016 9:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/21/2016 8:31 Peter Carlson Medium - 3-7 days 3/21/2016 7:39

136732 Service Desk IPT Change 3/20/2016 9:31 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/22/2016 7:53 Peter Carlson Medium - 3-7 days 3/22/2016 7:53


136734 Public Safety Mobiles New officers logins and credentials needed - Mark Mendoza 3/21/2016 7:31 Resolved Jason Shostedt Richfield Jason Ehlers 3/22/2016 9:19 Jason Ehlers Medium - 3-7 days 3/22/2016 9:19

136735 Service Desk Restore of ED PIMS into TR PIMS 3/21/2016 7:50 Resolved Jane Watje LOGIS Peter Carlson 3/21/2016 10:35 Maria Rucke Medium - 3-7 days 3/21/2016 10:47

136736 Utility Billing Reset AD Password 3/21/2016 8:24 Resolved Valeria Leone New Hope Connie Dalsen 3/21/2016 9:20 Connie Dalsen Medium - 3-7 days 3/21/2016 9:20

136737 Network Services Quote Needed - WMF 3/21/2016 8:33Pending Client


136738 JDE Finance JDE report 3/21/2016 8:35 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/21/2016 10:11 Lisa Reiten Medium - 3-7 days 3/21/2016 10:17

136739 Service Desk Replacement Token 3/21/2016 8:38 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/21/2016 9:22 Peter Carlson Medium - 3-7 days 3/21/2016 10:23

136740 JDE HR/PayrollNeeding assistance to reprint W-2's for employees that had HSA

information missing (did not display in Box 12)3/21/2016 8:40 Resolved Sharon More South St. Paul Nikki Heinbuch 3/21/2016 14:37 Nikki Heinbuch Medium - 3-7 days 3/22/2016 8:01

136741 Utility Billing Interim Certifications Write off Help 3/21/2016 8:43 Resolved Cindy McMillen Farmington Pat Lindquist 3/30/2016 14:36 Pat Lindquist Medium - 3-7 days 3/30/2016 14:36

136742 Utility Billing I would like to clean up people in the system 3/21/2016 8:44 Resolved Vicki Cullen Brooklyn Center Pat Lindquist 3/28/2016 11:43 Pat LindquistProject - no specified

due date3/28/2016 11:43

136743 JDE Finance Tung - Payment Request - business Unit Default 3/21/2016 8:47 New Lisa Reiten Apple Valley 3/21/2016 8:47 Lisa Reiten Medium - 3-7 days


136745 RecTrac Duplicate Household Report 3/21/2016 8:57 Resolved Jared Flewellen Eagan Sue Christiansen 3/21/2016 10:18 Sue Christiansen Medium - 3-7 days 3/21/2016 10:18


136747 Utility Billing DELETE .LINK ACCOUNTS 3/21/2016 9:11 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/21/2016 9:30 Bridget Mehrman Medium - 3-7 days 3/21/2016 9:20

136748 RecTrac Facility Setup - Fees not showing up correctly on WebTrac 3/21/2016 9:35Pending Vendor

ResponseJared Flewellen Eagan Paul Norton 5/6/2016 10:09 Jared Flewellen Critical - 1 day

of 186


136749 Utility Billing pipeline newsletter 3/21/2016 9:35 Resolved Carissa Hoyt New Hope Connie Dalsen 3/21/2016 9:53 Connie Dalsen Medium - 3-7 days 3/21/2016 9:53

136750 Service Desk Nagios Access 3/21/2016 9:35 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/22/2016 8:32 Joe Rader Medium - 3-7 days 3/22/2016 8:32

136751 JDE Finance PCard Statement-Attention Dave 3/21/2016 9:36 Resolved Cathy Broughten Apple Valley Dave Schleicher 3/28/2016 10:00 Brandi Aitkin Medium - 3-7 days 3/28/2016 9:39

136752 Network Services SEP 12.1-RU6-MP4 Security Patch 3/21/2016 9:50 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/23/2016 15:34 Dimitrios Hilton Medium - 3-7 days 3/23/2016 15:34

136753 Infrastructure Group PRI 0/0/0 has been bouncing since Saturday 3/21/2016 9:57 Resolved Dustin Hammond St. Louis Park Jason Stickler 3/22/2016 9:41 Jason Stickler Medium - 3-7 days 3/22/2016 9:41

136754 PIMS Homeowner having trouble pulling an ePermit 3/21/2016 9:59 Resolved Becky Mandaville Maple Grove Maria Rucke 3/21/2016 13:08 Maria Rucke Medium - 3-7 days 3/21/2016 13:08

136755 JDE Finance Tungsten 3/21/2016 10:01 New Ron Hedberg Apple Valley Jill Davis 3/21/2016 10:21 Jill Davis Medium - 3-7 days

136756 Public Safety General FW: Hennessy Ticket Writer 3/21/2016 10:02 Resolved Joanne Paul Golden Valley Jason Ehlers 3/22/2016 9:14 Jason Ehlers Medium - 3-7 days 3/22/2016 9:14

136757 PIMS Missed PIMS user meeting - Inquiring about Animal Licenses 3/21/2016 10:18 Resolved Tracy Thorstenson Crystal Maria Rucke 3/23/2016 10:37 Maria Rucke Medium - 3-7 days 3/23/2016 10:37

136758 Infrastructure Group Liq Store 1 Config Changes 3/21/2016 10:24 Resolved James Goldenstein Eden Prairie John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27

136759 Utility Billing FW: Error Submitting Payment 3/21/2016 10:27 Resolved Richfield Utility Billing Credit Richfield Pam Kummer 3/25/2016 15:35 Pam Kummer Medium - 3-7 days 3/25/2016 15:35

136760 JDE HR/Payroll Reset payroll check print due to check number 3/21/2016 10:40 Resolved Jared MartigHutchinson Utility


136761 Utility Billing Land Use Reports 3/21/2016 10:48 Resolved Luann Sellman Coon Rapids Connie Dalsen 3/22/2016 8:16 Connie Dalsen Medium - 3-7 days 3/22/2016 8:16

136762 Service Desk Phone changes... 3/21/2016 11:26 Resolved Carol Sorensen New Hope Peter Carlson 3/28/2016 8:06 Peter Carlson Medium - 3-7 days 3/28/2016 8:06

136763 Infrastructure Group All Phones at Fire Station 2 have no dial tone 3/21/2016 11:27 Resolved John Peterson St. Louis Park Jude Giron 3/21/2016 12:06 Jude Giron Critical - 1 day 3/22/2016 7:58

136764 Service Desk Network Services 3/21/2016 11:33 Resolved John Peterson St. Louis Park Peter Carlson 3/22/2016 14:22 Peter Carlson Medium - 3-7 days 3/22/2016 14:22

136765 JDE Finance issue 3/21/2016 11:41 Resolved Dianne Nelson Coon Rapids Jill Davis 3/21/2016 12:16 Dianne Nelson Medium - 3-7 days 3/21/2016 12:45

136766 Infrastructure Group HR fax line not receiving faxes 3/21/2016 12:23 Resolved Scott Heddle St. Louis Park Jason Stickler 3/28/2016 8:44 Jason Stickler Medium - 3-7 days 3/28/2016 8:44

136767 JDE HR/Payroll New Employee - Gray 3/21/2016 12:23 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/22/2016 8:24 Denise Heimerman Medium - 3-7 days 3/21/2016 13:16


136769 Network Services New Employee Checklist - Gerald Tiah 3/21/2016 12:30 Resolved Janelle Day LOGIS Lori Hackett 3/28/2016 16:07 Lori Hackett Medium - 3-7 days 3/28/2016 16:08


136771 PIMS For deletion, there is a 5716 with permits in it, thanks! 3/21/2016 12:51 Resolved Mary LaRose New Hope Maria Rucke 3/21/2016 13:06 Maria Rucke Medium - 3-7 days 3/21/2016 13:06

136772 RecTracUnable to register online - "CVV number does not match" error

(VSI Ticket #1245636) - Kelly needs to hear from PNP3/21/2016 13:34 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/20/2016 15:57 Kathy Kline Medium - 3-7 days 4/20/2016 15:57

136773 JDE Finance Small fix in FA 3/21/2016 13:43 Resolved Angie McIntire Ramsey Dave Schleicher 3/21/2016 15:08 Dave Schleicher Medium - 3-7 days 3/21/2016 14:57

136774 Infrastructure Group Fax Line Issue 3/21/2016 13:44 Resolved Judy Fradenburgh Bloomington Jason Stickler 3/22/2016 10:07 Jason Stickler Medium - 3-7 days 3/22/2016 10:07

136775 RecTracNeeds to cancel 513010_05, but wondering if they can just

change the end date instead3/21/2016 13:45 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/21/2016 13:53 Sue Christiansen Medium - 3-7 days 3/21/2016 13:57

136776 Network Services Expansion of Current ESXI servers 3/21/2016 14:11 New Craig Beers Minnetonka Brent Rebischke 5/12/2016 11:35 Brent Rebischke Medium - 3-7 days

136777 Network Services quote RAM for Minnetonka 3/21/2016 14:12 Resolved Craig Beers Minnetonka Lori Hackett 3/31/2016 15:27 Lori Hackett Medium - 3-7 days 3/31/2016 15:27

136778 Infrastructure Group RE: Removing components from EPLS1-ASR and EP-CSR 3/21/2016 14:30 Resolved James Goldenstein Eden Prairie John Wondra 3/21/2016 14:43 John Wondra Medium - 3-7 days 3/21/2016 14:43

136782 Infrastructure Group Phone DHCP issue 3/21/2016 14:36 Resolved Shawn Rung Coon Rapids Jason Stickler 3/22/2016 14:49 Jason Stickler Medium - 3-7 days 3/22/2016 14:49

136783 JDE HR/Payroll Auditors disagree with tax amounts - EE 119581 3/21/2016 14:57 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/21/2016 16:03 Nikki Heinbuch Medium - 3-7 days 3/22/2016 7:57

136784 JDE HR/PayrollI have forgotten my password, please reset the password for: **

djohnson8 **3/21/2016 14:59 Resolved Doug Johnson Coon Rapids Dave Schleicher 3/21/2016 15:06 Doug Johnson Medium - 3-7 days 3/21/2016 15:01

136785 Network Services Activity Directory Accounts 3/21/2016 15:09 Resolved Jean Driscoll Rosemount Peter Carlson 3/25/2016 13:14 Peter Carlson High - 2 days 3/25/2016 13:14

136786 JDE Finance Docuscan BatchId: BIDF2 3/21/2016 15:19 Resolved Julie Carlson Apple Valley Jill Davis 3/21/2016 15:23 Jill Davis Critical - 1 day 3/21/2016 15:23

136787 RecTrac#2 PRIORITY: St. Louis Park Pool Passes (follow-on from Inc.

136473) - (VSI Ticket #1261374)3/21/2016 15:47 Resolved Caroline Voss St. Louis Park Sue Christiansen 4/19/2016 10:19 Rick Stevens High - 2 days 4/19/2016 10:17

136788 PIMS

Edina - AVOLVE - Change process for populating the

ProjectCreatorService table to include new requested fields from

permit

3/21/2016 15:47 Ready for Release David Fisher Edina Maria Rucke 5/26/2016 16:29 Lonnie Rolf Medium - 3-7 days 5/23/2016 8:31

136789 Service Desk Phone setup 3/21/2016 15:51 Resolved Dean Busch Robbinsdale Peter Carlson 4/1/2016 9:21 Dean Busch Medium - 3-7 days 4/6/2016 8:21

136790 Infrastructure Group New Hope DataMaster Connection Issues 3/21/2016 16:58 Resolved Marco Padilla New Hope John Wondra 3/25/2016 15:59 John Wondra Medium - 3-7 days 3/25/2016 15:59

136791 RecTracProblems with the camera and taking photos in RecTrac (BC has

been working with Josh/VSI)3/21/2016 17:04 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/11/2016 10:54 Sue Christiansen Medium - 3-7 days 4/11/2016 10:54

136792 JDE Finance RO - Hubble 3/22/2016 7:00Pending Client

ResponseLarry Jacobson Robbinsdale Dave Schleicher 3/22/2016 8:45 Larry Jacobson Medium - 3-7 days

136793 Network Services eant-as2 fan is failing 3/22/2016 7:54 Resolved Josh Wilske Eagan Adam Maloney 4/4/2016 8:52 Adam Maloney Medium - 3-7 days 4/4/2016 8:52


136795 Service Desk Remove Rich from "LO Police BI Query Support" 3/22/2016 8:14 Resolved Rich Sonenblum LOGIS Peter Carlson 3/22/2016 14:57 Peter Carlson Medium - 3-7 days 3/22/2016 14:57

of 186



136797 Systems Group RCECC ESXI Server need Workstation VLAN for VDI 3/22/2016 8:22 Resolved John Paulsen LOGIS John Paulsen 4/18/2016 9:35 John Paulsen High - 2 days 4/18/2016 9:35

136799 Network Services CommVault Hardware Order - additions to existing 3/22/2016 8:24 Pending Equipment Janelle Day LOGIS Lori Hackett 5/23/2016 15:15 Lori Hackett Medium - 3-7 days

136800 Network ServicesImplementation of CommVault Hardware Order - additions to

existing3/22/2016 8:26 Pending Equipment Janelle Day LOGIS Scott Crocker 5/6/2016 15:04 Scott Crocker Medium - 3-7 days

136801 Network ServicesNeed R04110ZA_xxIIS0001.xml set up for Farmington &

Brooklyn Center for Tungsten (DocuSphere)3/22/2016 8:32 Resolved Dave Schleicher LOGIS John Paulsen 5/9/2016 14:56 John Paulsen Medium - 3-7 days 5/9/2016 14:56

136802 PIMS Reset PIMS password 3/22/2016 8:40 Resolved Adam Knauer Golden Valley Judd Harper 3/22/2016 10:30 Judd Harper High - 2 days 3/22/2016 10:30

136803 Network Services Election Call Center Setup - Go Live Apr 15 3/22/2016 8:51 Resolved Paul Schweisthal Maple Grove Jude Giron 4/15/2016 9:51 Paul Schweisthal Medium - 8-14 days 4/15/2016 13:52

136804 Service Desk City Hall caller input for MVL needs updating 3/22/2016 8:53 Resolved Kim Mabel Richfield Joe Rader 3/28/2016 8:34 Joe Rader Medium - 3-7 days 3/28/2016 8:34

136805 JDE HR/Payroll FW: Mark Fairchild 3/22/2016 8:56 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 3/31/2016 11:55 Nikki Heinbuch Medium - 3-7 days 4/4/2016 11:19

136806 PIMS Comments on License 3/22/2016 9:07 Resolved Shirley Johnson South St. Paul Judd Harper 3/28/2016 9:23 Judd Harper Critical - 1 day 3/28/2016 9:23

136807 JDE Finance FileZilla and CIS Login Issues 3/22/2016 9:11 Resolved Kyle Sawyer Edina Jill Davis 3/22/2016 10:03 Kyle Sawyer Medium - 3-7 days 3/22/2016 10:03

136808 Infrastructure Group GV - Brookview fiber relocation and extension into building 3/22/2016 9:13 In Progress Beth Yurchisin Golden Valley Jack Israel 3/24/2016 9:40 Jack IsraelProject - no specified

due date

136809 Public Safety Mobiles TicketWriter from Desk 3/22/2016 9:14 Resolved Stefan Bakken Lakeville Jason Ehlers 4/18/2016 8:42 Jason Ehlers Medium - 3-7 days 4/18/2016 8:42

136810 PIMS New house electrical code - PIMS 3/22/2016 9:18 Resolved Mary LaRose New Hope Maria Rucke 3/30/2016 11:07 Maria Rucke Medium - 3-7 days 3/30/2016 11:07


136812 JDE HR/Payroll ESS Pay Period End Date 3/22/2016 9:19 Resolved Patti Kent Shakopee Dave Schleicher 3/22/2016 10:03 Patti Kent Medium - 3-7 days 3/22/2016 9:46

136813 Service DeskPPS Database - Redirected restore to disk - Rochester database

from CITY - last full backup3/22/2016 9:28 Resolved Lonnie Rolf LOGIS Scott Crocker 3/22/2016 9:47 Scott Crocker Medium - 3-7 days 3/22/2016 9:47

136814 Utility BillingLink Replacement - Maple Grove - Retrieve Bill Image through

API is not working3/22/2016 9:29 In Progress Logis Internal LOGIS Pam Kummer 3/25/2016 13:16 Lonnie Rolf High - 2 days

136815 Utility Billing New Rates for 2016 on utility bills 3/22/2016 9:31 Resolved Deb Montilino St. Louis Park Connie Dalsen 3/25/2016 15:56 Connie Dalsen Medium - 3-7 days 3/25/2016 15:56

136816 Infrastructure Group SSH from server and VPN 3/22/2016 9:33 Resolved Matt Henning Maple Grove John Wondra 3/31/2016 9:55 John Wondra Medium - 3-7 days 3/31/2016 9:55

136817 RecTrac Copy Fees in Multiple Bookings 3/22/2016 9:34 In Progress Jared Flewellen Eagan Paul Norton 4/29/2016 11:47 Paul Norton Critical - 1 day

136818 Utility Billing Class Not Licensed for Use Errors on W7 PC's 3/22/2016 9:41 Resolved Sue WinterHutchinson Utility


136819 Special Assessments RH- deferred assessment 3/22/2016 9:43 In Progress Eileen Schneider Rochester Norb Vossen 3/22/2016 10:14 Norb Vossen Medium - 3-7 days

136820 Systems Group Water reading software no longer working 3/22/2016 10:18 Resolved Beth Yurchisin Golden Valley Brian Peterson 3/22/2016 11:25 Brian Peterson Medium - 3-7 days 3/22/2016 10:27

136821 JDE Finance Hubble reports 3/22/2016 10:19 Resolved Larry Jacobson Robbinsdale Dave Schleicher 3/22/2016 10:53 Dave Schleicher Medium - 3-7 days 4/1/2016 11:29

136822 Infrastructure Group NEW RevTrak portal unreachable by PCI network 3/22/2016 10:23 Resolved Roger Anderson Hutchinson John Wondra 5/2/2016 9:35 John Wondra Critical - 1 day 5/2/2016 9:35

136823 Network Services New Email Address for eProperty 3/22/2016 10:35 Resolved Holly Amundson LOGIS Joe Rader 3/23/2016 8:57 Joe Rader Medium - 3-7 days 3/23/2016 8:57

136824 PIMS Needs payment fixed for License 783 3/22/2016 10:55 Resolved Jessica Mitchell Richfield Sue Christiansen 3/22/2016 11:37 Sue Christiansen Medium - 3-7 days 3/22/2016 11:37

136825 JDE Finance JDE 3/22/2016 10:58 Resolved Lisa Reiten Apple Valley Jill Davis 3/22/2016 16:01 Jill Davis Medium - 3-7 days 3/22/2016 14:29

136826 Systems Group Entrust SSL certificate renewals 3/22/2016 10:59 New Janelle Day LOGIS Jeff Sibell 3/22/2016 11:03 Janelle Day Medium - 3-7 days

136827 Service Desk Network services please setup 2 new officers with entrust tokens 3/22/2016 11:03 Resolved Jason Shostedt Richfield Peter Carlson 3/22/2016 13:37 Peter Carlson Medium - 3-7 days 3/22/2016 13:38

136828 Service Desk Disable Janet Ewer 3/22/2016 11:04 Resolved Nikki Farrow St. Louis Park Joe Rader 3/22/2016 15:01 Sue Christiansen Medium - 3-7 days 3/22/2016 12:29

136829 Systems Group Accessing a website database 3/22/2016 11:31 Resolved Trevor Stewart Lakeville John Paulsen 3/22/2016 12:15 John Paulsen Medium - 3-7 days 3/22/2016 12:15

136830 Systems Group Fwd: Websites can't get to 3/22/2016 11:34 Resolved Jayson Solberg Rosemount Jeff Sibell 3/23/2016 13:53 Jeff Sibell Medium - 3-7 days 3/23/2016 13:53

136831 RecTrac can't add a picnic shelter to the super grid 3/22/2016 11:46 Resolved Dan Mueller Crystal Paul Norton 3/22/2016 16:10 Paul Norton Critical - 1 day 3/22/2016 16:14

136832 RecTrac

Error when entering data in sales TouchScreen: SYSTEM

ERROR: lkreis record 11902236 not locked (435) - VSI Ticket

#1245898

3/22/2016 11:56 Resolved Kris Ryan Maple Grove Sue Christiansen 3/28/2016 15:06 Mike Logue Medium - 3-7 days 3/28/2016 15:02

136833 JDE HR/Payroll update to plan option rates 3/22/2016 11:56 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 3/22/2016 14:33 Nikki Heinbuch Medium - 3-7 days 3/22/2016 14:43

136834 Property Data ED - SSN FTP 3/22/2016 11:56 Resolved Sandra Arciniega Edina Norb Vossen 3/22/2016 13:02 Norb Vossen Medium - 3-7 days 3/22/2016 13:02

136835 Service Desk Pop-up alert and possible bogus support number 3/22/2016 12:10 Resolved Connie Anderson White Bear Lake Joe Rader 3/22/2016 12:32 Joe Rader Medium - 3-7 days 3/22/2016 12:18


136837 Infrastructure Group Open port 8090 between job and app servers to web server 3/22/2016 13:07 Resolved Clint Pires St. Louis Park John Wondra 3/30/2016 9:09 John Wondra Medium - 3-7 days 3/30/2016 9:09

136838 Infrastructure Group Access to CAPRS (Minneapolis PD Records) 3/22/2016 13:10 Resolved Kyle Johannes Bloomington John Wondra 3/24/2016 13:24 John Wondra High - 2 days 3/24/2016 13:23

136839 Utility Billing Re-applying Certification Amounts to Correct Account 3/22/2016 13:14 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/22/2016 15:30 Connie Dalsen Medium - 3-7 days 3/22/2016 15:30

of 186


136840 Service Desk Logis Logo on Training Room PCs 3/22/2016 13:41 Resolved Jane Watje LOGIS Joe Rader 4/25/2016 8:33 Joe RaderProject - no specified

due date4/25/2016 8:33

136841 Training Training on PW permit 3/22/2016 13:43 Resolved Carter Schulze Edina Jane Watje 3/22/2016 13:46 Jane Watje Medium - 3-7 days 3/22/2016 13:46

136842 PIMS PIMS login and over the phone help? 3/22/2016 13:44 Resolved Rachel Romansky Shakopee Maria Rucke 5/3/2016 16:25 Maria Rucke Medium - 3-7 days 5/3/2016 16:25

136843 Network Services Apply New WebEx Audio Licenses 3/22/2016 13:45 Resolved Kevin Pikkaraine LOGIS Jude Giron 4/15/2016 13:52 Jude Giron Medium - 3-7 days 4/15/2016 13:52

136844 JDE Finance Can not sign in the Hubble 3/22/2016 13:58 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/22/2016 15:42 Dave Schleicher Medium - 3-7 days 3/22/2016 15:42

136845 JDE HR/Payroll WWW.JDEESS.LOGIS.ORG 3/22/2016 14:08 Resolved Jenny Hildebrandt

Dakota

Communications

Center

Nancy Hilary 3/31/2016 8:26 Dave Schleicher Medium - 3-7 days 3/31/2016 8:26

136846 Systems Group Install of Insight/Hubble 3/22/2016 14:09 Resolved John Peterson St. Louis Park John Paulsen 4/5/2016 8:10 John Peterson Medium - 3-7 days 4/5/2016 12:41

136847 JDE HR/Payroll EMPLOYEE NAMES & IDS, SUGGESTED DELEGATES 3/22/2016 14:20 New Jenny Hildebrandt

Dakota

Communications

Center

Nancy Hilary 4/13/2016 12:27 Jenny Hildebrandt Medium - 3-7 days

136848 Utility Billing Winter Quarter Comparison 3/22/2016 14:21 Resolved Amy Dierkhising Maple Grove Connie Dalsen 3/22/2016 15:39 Connie Dalsen Medium - 3-7 days 3/22/2016 15:39

136849 JDE HR/Payroll Employee Code Options 3/22/2016 14:21 Resolved Pat Vinje

Dakota

Communications

Center

Nancy Hilary 3/24/2016 11:41 Pat Vinje Medium - 3-7 days 3/31/2016 12:35

136850 Utility Billing New AD/CIS Infinity Profile 3/22/2016 14:40 Resolved Larry Jacobson Robbinsdale Connie Dalsen 3/23/2016 8:51 Connie Dalsen Medium - 3-7 days 3/23/2016 8:51

136851 Utility Billing Recurring Credit Cards 3/22/2016 14:46 Resolved Fiona Golden Minnetonka Connie Dalsen 3/29/2016 14:47 Connie Dalsen Medium - 3-7 days 3/29/2016 14:47

136852 JDE Finance Fixed asset split 3/22/2016 14:48 Resolved Fran Hanson Coon Rapids Jill Davis 3/22/2016 16:24 Jill Davis Medium - 3-7 days 4/22/2016 12:54

136853 Network Services password 3/22/2016 14:53 Resolved Kim Henning Mendota Heights Peter Carlson 3/23/2016 8:54 Kim Henning Medium - 3-7 days 3/23/2016 10:35

136854 Service Desk LOGIS AD Password Reset 3/22/2016 14:55 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 8:39 Peter Carlson Medium - 3-7 days 3/23/2016 8:39

136855 Service Desk Monitors - NWCT 3/22/2016 14:58 Resolved Shawn Christie NWCT Lori Hackett 3/29/2016 14:19 Lori Hackett Medium - 3-7 days 3/29/2016 14:20

136856 Network Services New RO AD Account 3/22/2016 14:59 Resolved Connie Dalsen LOGIS Peter Carlson 3/22/2016 15:34 Connie Dalsen Medium - 3-7 days 3/23/2016 8:39

136857 Network Services Monitors - NWCT 3/22/2016 15:05 Resolved Shawn Christie NWCT Lori Hackett 3/23/2016 8:50 Lori Hackett Medium - 3-7 days 3/23/2016 8:51

136858 Special Assessments SA#140432 Ready to be sent to Dakota County 3/22/2016 15:07 Resolved Tracy Geise Farmington Norb Vossen 4/28/2016 12:00 Norb Vossen Medium - 3-7 days 4/28/2016 12:00

136859 RecTrac Customer cannot register for a camp on-line 3/22/2016 15:14 Resolved Carrie Mandler St. Louis Park Paul Norton 3/22/2016 15:55 Paul Norton Critical - 1 day 3/22/2016 15:56

136860 RecTracNeeds a report that shows the activity or activity section along

with the GL account number that was selected for that class3/22/2016 15:20 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/24/2016 11:37 Sue Christiansen Medium - 3-7 days 3/24/2016 11:37

136861 PIMS Accepting Credit Cards for permits over the counter 3/22/2016 15:32 Resolved Julie Bokusky Richfield Maria Rucke 3/23/2016 9:25 Maria Rucke Medium - 3-7 days 3/23/2016 9:25

136862 RecTracLisa Jost is requesting some help in figuring out Household

Transfer/Merge3/22/2016 15:38 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:43 Sue Christiansen Medium - 3-7 days 4/11/2016 9:49

136863 RecTracCredit Card Issues - needs a better understanding of what can

go wrong, and what can be done3/22/2016 16:11 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/24/2016 11:48 Sue Christiansen Medium - 3-7 days 3/24/2016 11:48

136864 Service Desk Phone System Change 3/22/2016 16:24 Resolved John Peterson St. Louis Park Joe Rader 3/28/2016 8:33 Joe Rader Medium - 3-7 days 3/28/2016 8:33

136865 JDE HR/Payroll Labor Distribution Report 3/22/2016 16:28 Resolved Patti Kent Shakopee Dave Schleicher 3/23/2016 8:47 Patti Kent Medium - 3-7 days 3/23/2016 8:56

136867 JDE HR/Payroll New Deduction 3/22/2016 17:58 Resolved Lois SpearMinnesota Transit

AuthorityNikki Heinbuch 3/23/2016 13:23 Lois Spear Medium - 3-7 days 3/23/2016 13:24

136868 JDE Finance A/P Reports 3/22/2016 18:56 Resolved Nick BishopMinnesota Transit


136869 Infrastructure Group Please open port 3/22/2016 21:53 Resolved Tyre FantMinnesota Transit


136870 JDE HR/Payroll Oracle Account 3/23/2016 4:29 Resolved Jon Sanders White Bear Lake Dave Schleicher 3/23/2016 12:43 Sandra Tauer Medium - 3-7 days 3/23/2016 12:42

136872 Network Services Install Adobe Reader on Citrix Servers 3/23/2016 7:40 Resolved Renee Hosch LOGIS Peter Carlson 3/23/2016 9:42 Peter Carlson Medium - 3-7 days 3/25/2016 10:58

136873Public Safety

DevelopmentSchedule Delivery of CRT Reports 3/23/2016 7:59 New Diane Bastyr Lakeville John Rogers 3/23/2016 7:59 Diane Bastyr Medium - 3-7 days

136874 JDE Finance JDE - AP to GL balancing 3/23/2016 8:02 New Lisa Reiten Apple Valley Jill Davis 4/22/2016 12:49 Jill Davis Medium - 3-7 days

136875 Network Services Change WBAdministrator Password 3/23/2016 8:05 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:05 Chad Remick Medium - 3-7 days 4/4/2016 9:06

136876 RecTrac payment in plug n pay but not rectrac 3/23/2016 8:37 Resolved Arlene Frie Robbinsdale Sue Christiansen 3/24/2016 10:36 Arlene Frie Medium - 3-7 days 3/24/2016 7:23

136877 Infrastructure Group Block Dropbox IP space for all Minnetonka city networks at ASA 3/23/2016 8:38 Resolved Patty Latham Minnetonka Adam Maloney 4/6/2016 10:33 Adam Maloney Medium - 3-7 days 4/6/2016 10:33

136878 JDE HR/Payroll New Hire for ESS Password setup 3/23/2016 8:41 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 3/23/2016 9:09 Laurie Tornquist Medium - 3-7 days 3/23/2016 9:07

136879 RecTracOnline account setup - customers are duplicating household

members (VSI Ticket #1273890)3/23/2016 8:52 In Progress Kelly O'Dea Minnetonka Sue Christiansen 5/31/2016 8:02 Cory Socha Medium - 3-7 days

136880 RecTrac Adding to SuperGrid 3/23/2016 8:53 Resolved Jane Ottum Lakeville Paul Norton 3/23/2016 14:22 Paul Norton Medium - 3-7 days 3/23/2016 14:22

136881 Service Desk Fwd: LOGIS 3/23/2016 9:00 Resolved Jason Fredrickson Ramsey Peter Carlson 3/23/2016 10:06 Peter Carlson Medium - 3-7 days 3/23/2016 10:38

136882 JDE HR/Payroll Tax History Integrity Report - EE 143779 & 127313 3/23/2016 9:06 Resolved Gina Dwyer Eagan Nikki Heinbuch 3/23/2016 9:58 Gina Dwyer Medium - 3-7 days 3/23/2016 10:11

of 186


136883 PIMS St. Louis Park RPZ letters 3/23/2016 9:07 Resolved Ann Boettcher St. Louis Park Judd Harper 5/25/2016 14:52 Judd Harper Medium - 3-7 days 5/25/2016 14:53

136884 JDE HR/Payroll Security Report 3/23/2016 9:09 Resolved Renee Korts Maple Grove Dave Schleicher 3/23/2016 9:25 Dave Schleicher Medium - 3-7 days 3/23/2016 9:25

136885 JDE HR/Payroll Remove ESS access for termed employee 3/23/2016 9:10 Resolved Gina Dwyer Eagan Dave Schleicher 3/23/2016 9:22 Dave Schleicher Medium - 3-7 days 3/23/2016 9:22

136886 PIMS FW: PDS- Business License 3/23/2016 9:10 Resolved Cory Bultema St. Louis Park Judd Harper 3/23/2016 9:57 Judd Harper Medium - 3-7 days 3/23/2016 9:57

136887 PIMS PIMS - dog license module 3/23/2016 9:40 Resolved Kris Fletcher Crystal Maria Rucke 4/7/2016 14:18 Maria Rucke Medium - 3-7 days 4/7/2016 14:18

136888 Utility Billing STATE TESTNG FEE 3/23/2016 9:41 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/23/2016 10:03 Connie Dalsen Medium - 3-7 days 3/23/2016 10:03

136889 Service Desk Nagios Notifications for City of Ramsey website 3/23/2016 9:56 Resolved Jason Fredrickson Ramsey Joe Rader 3/23/2016 11:39 Joe Rader Medium - 3-7 days 3/23/2016 11:39

136890 Infrastructure Group Conference Room Presentation System 3/23/2016 10:09Pending Client

ResponseSally Morton Richfield Adam Maloney 5/16/2016 11:57 Adam Maloney Medium - 3-7 days

136891 Public Safety Mobiles Richfield Citations that did not reach Hennepin County 3/23/2016 10:16 Resolved Natalie Johnson Richfield John Nichols 4/6/2016 9:31 John Nichols Medium - 3-7 days 4/6/2016 9:31

136892Public Safety

DevelopmentBI Web Report change - Rental Property CFS 3/23/2016 10:36 Resolved Jean Welle South St. Paul John Rogers 3/24/2016 9:26 John Rogers Medium - 3-7 days 3/24/2016 9:26

136893 RecTrac question on POS ticket sales 3/23/2016 10:37 Resolved Arlene Frie Robbinsdale Paul Norton 4/7/2016 8:58 Pam Schmitz Medium - 3-7 days 4/6/2016 15:45

136894 Network Services Please build and deploy DVU160323 and refresh DD 3/23/2016 10:43 Resolved Nancy Hilary LOGIS Nolan Little 3/23/2016 11:21 Nolan Little Medium - 3-7 days 3/23/2016 11:21

136895 Service Desk rce_cad_rms.rc-ecc.org/Disks is WARNING 3/23/2016 10:47 Resolved Joe Rader LOGIS Chad Remick 3/25/2016 15:04 Chad Remick Medium - 3-7 days 3/25/2016 15:14

136896 PIMS ePermits Logo 3/23/2016 10:47 Resolved Katy Hauan Ramsey Maria Rucke 3/23/2016 13:04 Maria Rucke Medium - 3-7 days 3/23/2016 13:04

136897 PIMSLOGIS - PIMS --- Aaron Menza - Eagan North Treatment Facility -

-- 3/23/2016 11:00 Resolved Ron Waara Eagan Judd Harper 3/23/2016 13:00 Dan Cook Medium - 3-7 days 3/23/2016 12:59

136898 Systems Group MVTA-MAIL drive D 1 GB free 3/23/2016 11:03 Resolved Tyre FantMinnesota Transit


136899 Network Services Prep RO aWare server 3/23/2016 11:03 Resolved Dean Busch Robbinsdale Jason Stickler 4/25/2016 15:49 Jason Stickler Medium - 3-7 days 4/25/2016 15:49

136900 PIMSPIMS Enhancement - Please add hierarchy or rank function to

Inspectors for eScheduling3/23/2016 11:15 New Mallory Holmen Brooklyn Center 3/23/2016 11:21 System


due date

136901 RecTracThe system allowed to register online for Boot Camp (W2204-A)

at $0. All other registrations had to pay.3/23/2016 11:36 New Sheila Van Sloun Golden Valley Sue Christiansen 4/13/2016 9:04 Sue Christiansen Medium - 3-7 days

136902 Network Services Please install Tungsten Workflow Laserfiche Agent 1.0.0.2 3/23/2016 11:37 Resolved Dave Schleicher LOGIS John Paulsen 3/24/2016 8:47 John Paulsen Medium - 3-7 days 3/24/2016 8:47

136903Public Safety

DevelopmentTTRMS - create master person history report 3/23/2016 11:40 New John Rogers LOGIS John Rogers


due date

136904Public Safety

DevelopmentTTRMS - Create all contact report 3/23/2016 11:41 New John Rogers LOGIS John Rogers Medium - 3-7 days

136905Public Safety

DevelopmentTTRMS - Create criminal history report 3/23/2016 11:44 New John Rogers LOGIS John Rogers Medium - 3-7 days

136906 JDE HR/Payroll Employee Termination 3/23/2016 11:50 Resolved Jenny Hildebrandt

Dakota

Communications

Center


136907 PIMS Mailing to "Licensed Location" 3/23/2016 11:54 Resolved Shirley Johnson South St. Paul Maria Rucke 3/23/2016 13:04 Shirley Johnson Medium - 3-7 days 3/23/2016 13:04

136908 Utility Billing WAV - Cycle 2 WA & SE 3/23/2016 11:56 Resolved Joe Gibbs Eagan Pam Kummer 5/18/2016 7:16 Pam Kummer Medium - 3-7 days 5/18/2016 7:16

136909 Service Desk New VPN User 3/23/2016 11:58 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 12:09 Peter Carlson Medium - 3-7 days 3/25/2016 10:58

136910 Service Desk VPN Move 3/23/2016 12:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 13:57 Peter Carlson Medium - 3-7 days 3/25/2016 9:41

136911 JDE Finance Fixed Assets 3/23/2016 12:19 Resolved Dianne Nelson Coon Rapids Dave Schleicher 3/24/2016 11:03 Fran Hanson Medium - 3-7 days 3/23/2016 16:00

136912 Systems Group 2016 Server Replacements 3/23/2016 12:42Pending

MiscellaneousRob Boerboom Farmington Brian Peterson 4/20/2016 15:53 Brian Peterson Medium - 3-7 days

136914 Service Desk West St. Paul PD - Jon Forsberg - Needs AD account reactivated 3/23/2016 13:04 Resolved Jon Forsberg West St. Paul Peter Carlson 3/23/2016 14:46 Peter Carlson Medium - 3-7 days 3/23/2016 15:35

136915 Network Services Order of Quick Start Implementation from Websense 3/23/2016 13:42 Resolved Janelle Day LOGIS Lori Hackett 4/11/2016 8:17 Lori Hackett Medium - 3-7 days 4/11/2016 8:17

136916 Systems Group New Account for Tritech RMS CIBRS interface 3/23/2016 13:58 Resolved Matt O'Brien LOGIS Brian Peterson 3/25/2016 10:05 Brian Peterson Medium - 3-7 days 3/25/2016 10:05

136917 JDE HR/Payroll YE Payroll Step - Update Employee Age / Supp Life 3/23/2016 14:07 New Shari Rains New Hope Nancy Hilary 3/30/2016 14:32 Eve Lomaistro Medium - 3-7 days

136918 Utility Billing Woodbury - Open Billing Dates 3/23/2016 14:08 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/23/2016 15:55 Connie Dalsen Medium - 3-7 days 3/23/2016 15:55

136919 JDE HR/Payroll Why Showing Dupl on Salary History Report? 3/23/2016 14:29 Resolved Wanita Williams Golden Valley Nancy Hilary 3/30/2016 8:42 Nancy Hilary Medium - 3-7 days 3/30/2016 6:44

136920 Utility Billing DELETE .LINK ACCOUNT 3/23/2016 14:36 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/24/2016 9:46 Connie Dalsen Medium - 3-7 days 3/23/2016 14:48

136921 PIMS More PIMS users 3/23/2016 14:42 Resolved Nathan Ehlers Apple Valley Maria Rucke 3/23/2016 15:39 Maria Rucke Medium - 3-7 days 3/23/2016 15:39

136922 RecTrac Preschool School Year set up 3/23/2016 14:45 Resolved Holly Champlin Eagan Paul Norton 4/7/2016 10:56 Ross Tenaglia Critical - 1 day 4/7/2016 10:55

136923 JDE HR/Payroll Accruals not appearing on Leave Accrual Report 3/23/2016 14:51 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/4/2016 9:21 Nikki Heinbuch Medium - 3-7 days 4/4/2016 12:17

136924 JDE Finance proxy 3/23/2016 15:03 New Lisa Reiten Apple Valley Jill Davis 3/30/2016 8:15 Jill Davis Medium - 3-7 days

136925 Network Services SEPM Security Issues SYM16-003 3/23/2016 15:09 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/23/2016 15:33 Dimitrios Hilton Medium - 3-7 days 3/23/2016 15:33

of 186


136926 Infrastructure Group New Print Server Access List changes 3/23/2016 15:22 Resolved Ryan Browning Edina 3/23/2016 15:50 Ryan Browning Medium - 3-7 days 3/23/2016 15:50

136927 PIMS Needed assistance disabling a permit in ePermits 3/23/2016 15:27 Resolved Penny Stewart Apple Valley Maria Rucke 3/23/2016 15:38 Maria Rucke Medium - 3-7 days 3/23/2016 15:38

136928 PIMS Contractor having problems pulling an ePermit 3/23/2016 15:39 Resolved Shannon Dietrich Golden Valley Judd Harper 3/23/2016 15:55 Judd Harper Medium - 3-7 days 3/23/2016 15:55

136929 RecTracLakeville: Problems with fees not coming out correctly in pattern

reservations3/23/2016 15:52 Resolved Patty Dexter Lakeville Paul Norton 3/23/2016 15:54 Paul Norton Medium - 3-7 days 3/23/2016 15:55

136930 Property Data HS FTP for Mtka 3/23/2016 15:55 Resolved Denise Ostlund Minnetonka Norb Vossen 3/23/2016 16:12 Norb Vossen Medium - 3-7 days 3/23/2016 16:12

136931 PIMS RPZ Notices 3/23/2016 15:59 Resolved Jackie Onischuk Edina Maria Rucke 5/5/2016 6:22 Maria Rucke Medium - 3-7 days 5/5/2016 6:22

136932 PIMS Report of RPZ contacts 3/23/2016 16:03 Resolved Jackie Onischuk Edina Maria Rucke 5/3/2016 17:43 Maria Rucke Medium - 3-7 days 5/3/2016 17:43

136933 JDE HR/Payroll New Employee - Antonson 3/23/2016 16:10 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/25/2016 8:15 Dave Schleicher Medium - 3-7 days 3/25/2016 8:16

136934 PIMS Report of Last actual test date 3/23/2016 16:10 Resolved Jackie Onischuk Edina Maria Rucke 5/3/2016 17:42 Maria Rucke Medium - 3-7 days 5/3/2016 17:42

136935 Service Desk VPN 3/23/2016 16:20 Resolved Nathan Beran New Ulm Peter Carlson 4/12/2016 12:59 Peter Carlson Medium - 3-7 days 4/12/2016 12:58

136936 Service Desk Delete SSNs from MAC data in TR 3/23/2016 16:21 Resolved Jane Watje LOGIS Peter Carlson 3/24/2016 8:45 Judd Harper Medium - 3-7 days 3/24/2016 8:45

136937 Infrastructure Group System Center 2012 R2 server to mobiles 3/23/2016 16:38 Resolved Jayson Solberg Rosemount John Wondra 4/18/2016 11:34 John Wondra Medium - 3-7 days 4/18/2016 11:34

136938 JDE HR/Payroll QUESTION - PERA GASB 68 3/23/2016 17:18 Resolved Fran Hanson Coon Rapids Nancy Hilary 3/24/2016 8:20 Nancy Hilary Medium - 3-7 days 4/4/2016 9:33

136939 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/24/2016 6:14 Resolved Eric Scovil Minnetonka Dave Schleicher 3/24/2016 9:17 Eric Scovil Medium - 3-7 days 3/24/2016 7:24

136940 JDE HR/Payroll Ramsey's 1095-Cs 3/24/2016 6:50Pending Client

ResponseColleen Lasher Ramsey Nancy Hilary 3/24/2016 8:33 Nancy Hilary Medium - 3-7 days

136941 RecTrac Installment Billing 3/24/2016 7:43 Resolved Jared Flewellen Eagan Paul Norton 4/7/2016 10:57 Ray Jozwiak Critical - 1 day 4/7/2016 10:57

136942 Special Assessments St_Paul_Service_Charge_Invoices_ROW_2013.rpt 3/24/2016 7:56 Client to Test Lynn Moser St. Paul Sue Christiansen 3/24/2016 8:12 Sue Christiansen Medium - 3-7 days

136943 Service Desk WBL: LOGIS request 3/24/2016 8:04 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:38 Chad Remick Medium - 3-7 days 4/4/2016 9:38

136944 Service Desk WBL: Fire Dept. New Employees 3/24/2016 8:05 Resolved Don Rambow White Bear Lake Chad Remick 3/29/2016 13:20 Chad Remick Medium - 3-7 days 4/4/2016 9:00

136945 JDE HR/Payroll Term ESS access 3/24/2016 8:16 Resolved Carrie Person Edina Dave Schleicher 3/25/2016 7:15 Dave Schleicher Medium - 3-7 days 3/25/2016 7:15

136946 JDE HR/Payroll Password reset 3/24/2016 8:17 Resolved Carrie Person Edina Dave Schleicher 3/24/2016 10:07 System Medium - 3-7 days 3/24/2016 8:51

136948 Property Data SL - Taxpayer Inquiry Parameters questions 3/24/2016 8:29 Resolved Deb Lynch St. Louis Park Norb Vossen 3/24/2016 8:42 Norb Vossen Medium - 3-7 days 3/24/2016 8:42

136950 JDE HR/Payroll Need to set up a relief pension record 3/24/2016 8:41 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 3/24/2016 9:06 Nancy Hilary Medium - 3-7 days 3/24/2016 10:47

136951 Systems Group FW: TriTech Software Systems 3/24/2016 8:58 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


136952 Service Desk FW: Your LOGIS DMZ password will expire soon 3/24/2016 9:03 Resolved Trevor Stewart Lakeville Peter Carlson 3/24/2016 10:58 Peter Carlson Medium - 3-7 days 3/24/2016 10:58

136953 Service Desk Websense Account 3/24/2016 9:04 Resolved Trevor Stewart Lakeville Lori Hackett 3/29/2016 13:51 Lori Hackett Medium - 3-7 days 3/29/2016 13:51


136955 JDE HR/Payroll password reset ess payroll system 3/24/2016 9:21 Resolved Mary Siegler

Dakota

Communications

Center


136956 Public Safety Records Name change for RSC employee 3/24/2016 9:22 Resolved Jill BondhusRice/Steele

Consolidated PSAPRenee Hosch 4/13/2016 7:37 Renee Hosch Medium - 3-7 days 4/13/2016 7:37

136957 Property Data RH - Multiple Owners PDS/SA - Owner Name2 uses 3/24/2016 9:42 Resolved Norb Vossen LOGIS Norb Vossen 3/24/2016 9:59 Norb Vossen Medium - 3-7 days 3/24/2016 9:59

136958 Public Safety Mobiles RE: New Patrol Officer 3/24/2016 9:50 Resolved Jason Ehlers LOGIS Jason Ehlers 4/8/2016 9:21 Jason Ehlers Medium - 3-7 days 4/8/2016 9:21

136959 JDE HR/Payroll New ESS employee 3/24/2016 10:01 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/25/2016 9:49 Dave Schleicher Medium - 3-7 days 3/25/2016 9:49

136960 Systems Group Disks is CRITICAL 3/24/2016 10:04 Resolved Joe Rader LOGIS John Paulsen 3/25/2016 15:19 John Paulsen Medium - 3-7 days 3/25/2016 15:19

136961 JDE HR/Payroll Terminated (108723) 3/24/2016 10:08 Resolved Patti Kent Shakopee Dave Schleicher 4/7/2016 13:13 Dave Schleicher Medium - 3-7 days 4/7/2016 13:13

136962 RecTrac Supergrid 3/24/2016 10:14 Resolved Jane Ottum Lakeville Paul Norton 3/24/2016 15:53 Jane Ottum Medium - 3-7 days 3/24/2016 15:09

136963 JDE Finance insight not working 3/24/2016 10:22 Resolved Victoria Holthaus New Hope Dave Schleicher 3/24/2016 12:26 Dave Schleicher Medium - 3-7 days 3/24/2016 12:26

136964 JDE HR/Payroll DCP ESS Audit with Comments 3/24/2016 10:42 New Pat Vinje

Dakota

Communications

Center


136965 JDE HR/Payroll Setup Pay Type Leave Trends 3/24/2016 10:46 New Pat Vinje

Dakota

Communications

Center

3/24/2016 10:46 Nancy Hilary Medium - 3-7 days

136967 JDE Finance Insight/Hubble 3/24/2016 10:51 Resolved Kim Mabel Richfield Dave Schleicher 3/24/2016 15:16 Kim Mabel Medium - 3-7 days 3/24/2016 15:17

136968 Service Desk WBL: Finance Item 3/24/2016 11:02 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:52 Chad Remick Medium - 3-7 days 4/4/2016 9:52

136969 Service Desk Apply New Symantec Licenses - BC 3/24/2016 11:04 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/25/2016 6:45 Scott Crocker Medium - 3-7 days 3/25/2016 7:12

136970 JDE HR/Payroll Password Reset 3/24/2016 11:12 Resolved Amy Simmons Edina Dave Schleicher 3/24/2016 11:19 Dave Schleicher Medium - 3-7 days 3/24/2016 11:19

136971 Infrastructure Group New VLAN to isolate PD computer access 3/24/2016 11:18 Resolved Dan Johnston (SB Inc) New Hope John Wondra 3/28/2016 9:14 John Wondra Medium - 3-7 days 3/28/2016 9:14

of 186


136972 JDE HR/Payroll Interim bench 3/24/2016 11:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/24/2016 14:14 Nikki Heinbuch Medium - 3-7 days 3/24/2016 14:46

136973 JDE HR/Payroll Missing pay report 3/24/2016 11:28 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/29/2016 16:07 Kathy Jo Price Medium - 3-7 days 3/30/2016 6:16


136975 Network Services DCC Backup T-1 Bouncing 3/24/2016 12:30 Resolved John Sutton

Dakota

Communications

Center


136976 Network Services Apply New DeepFreeze License Key 3/24/2016 12:36 Resolved Janelle Day LOGIS Joe Rader 3/24/2016 14:03 Joe Rader Medium - 3-7 days 3/24/2016 14:03

136977 Infrastructure Group Connection to camera at Fire Hall 3/24/2016 12:58 Resolved Sue Donovan Mendota Heights John Wondra 3/25/2016 8:25 John Wondra Medium - 3-7 days 3/25/2016 8:25

136978 Training Training for new employee 3/24/2016 13:00 Resolved Brian WeidemannMetropolitan

Airports CommissionJane Watje 3/24/2016 13:03 Jane Watje Medium - 3-7 days 3/24/2016 13:03

136979 Infrastructure Group MI - check firewall 3/24/2016 13:01 Resolved Craig Beers Minnetonka Jack Israel 3/31/2016 13:49 Jack Israel High - 2 days 3/31/2016 13:49

136980 Service Desk support.logis.org won't load- 3/24/2016 13:13 Resolved Kacie Robinson Lakeville Peter Carlson 3/24/2016 14:17 Kacie Robinson Medium - 3-7 days 3/25/2016 8:06

136981 Infrastructure Group infrastructure request -open VLAN to Symantec manager... 3/24/2016 13:20 Resolved Nancy Johnson Crystal John Wondra 3/25/2016 8:26 John Wondra Medium - 3-7 days 3/25/2016 8:26

136982 Service Desk Support Accnt for BU 3/24/2016 13:22 Resolved Ben Treptow LOGIS Joe Rader 5/23/2016 8:22 Joe Rader Medium - 3-7 days 5/23/2016 8:22

136983 Service Desk Re-enable Entrust tokens & accounts 3/24/2016 13:24 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


136984 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/24/2016 13:27 Resolved Shelley Petersen Minnetonka Dave Schleicher 3/24/2016 13:30 Dave Schleicher Medium - 3-7 days 3/24/2016 13:30

136985 Service Desk New Token and Account 3/24/2016 13:29 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


136986 Network Services Unable to print from LRMS 3/24/2016 13:32 Resolved Carol Friesz Faribault Chad Remick 3/24/2016 13:49 Chad Remick Medium - 3-7 days 3/24/2016 13:49

136987 Infrastructure Group Allow POS machines access to camera server 3/24/2016 13:38 Resolved Nick Lovejoy Edina Virginia Vaske 4/4/2016 16:05 Virginia Vaske Medium - 3-7 days 4/4/2016 16:05

136988 Utility Billing winter consumption cycle 1!!! 3/24/2016 13:40 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/25/2016 9:28 Connie Dalsen Medium - 3-7 days 3/25/2016 9:28

136989 JDE HR/Payroll Password reset 3/24/2016 13:46 Resolved Joan Waterstreet Edina Dave Schleicher 3/24/2016 13:52 Dave Schleicher Medium - 3-7 days 3/24/2016 13:52

136990 Service Desk LOGIS VPN Access Removal Request 3/24/2016 13:48 Resolved Janelle Day LOGIS Peter Carlson 3/25/2016 10:58 Peter Carlson Medium - 3-7 days 3/25/2016 10:58

136991 JDE HR/Payroll New PDBA's 3/24/2016 14:01 Resolved Jennifer HoffmanHutchinson Utility


136992 Training training on RPZ 3/24/2016 14:08 Resolved Jackie Onischuk Edina Jane Watje 3/24/2016 14:10 Jane Watje Medium - 3-7 days 3/24/2016 14:10

136993 Network Services Add Minnetonka Users to MI TriTech CAD Users Group 3/24/2016 14:10 Resolved Terry Hoium LOGIS Peter Carlson 3/28/2016 9:43 Terry Hoium Medium - 3-7 days 3/28/2016 9:42

136994 PIMS Security for new employee 3/24/2016 14:11 Resolved Brian WeidemannMetropolitan

Airports CommissionJane Watje 3/24/2016 14:13 Jane Watje Medium - 3-7 days 3/24/2016 14:13

136995 JDE FinanceNew Hope Budget Form 5 and Insight Budgeting Functionality -

Line Item Budgeting3/24/2016 14:19 Resolved Victoria Holthaus New Hope Dave Schleicher 4/7/2016 14:07 Victoria Holthaus Medium - 3-7 days 4/4/2016 7:58

136996 Infrastructure Group Alarm panel seeing ground fault on analog line at NC 3/24/2016 14:21 Resolved John Holter Richfield Adam Maloney 4/4/2016 10:44 Adam Maloney Medium - 3-7 days 4/4/2016 10:44

136997 Service Desk WBL: For Chad next week 3/24/2016 14:21 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:03 Chad Remick Medium - 3-7 days 4/4/2016 9:03

136998 Special Assessments FA - eProperty setup 3/24/2016 14:23Pending Client

ResponseTracy Geise Farmington Norb Vossen 5/25/2016 11:07 Tracy Geise Medium - 3-7 days

136999 Infrastructure GroupSet up / Test Citrix CAD at St Louis Park (Backup location for

Minnetonka dispatch)3/24/2016 14:25 Resolved Terry Hoium LOGIS Vu Pham 5/19/2016 14:34 Vu Pham Medium - 3-7 days 5/19/2016 14:34

137000 Service Desk Add user to IPCC 3/24/2016 14:25 Resolved Sam Black Minnetonka Carl Pearson 3/30/2016 9:46 Carl Pearson Medium - 3-7 days 3/30/2016 9:47

137002 Infrastructure Group New supervisor PC file transfer issue 3/24/2016 15:07 Resolved Jeff Barden

Dakota

Communications

Center

Jack Israel 3/24/2016 15:28 Jack Israel Medium - 3-7 days 3/24/2016 15:20

137003 Service Desk FW: Logis Visit 3/24/2016 15:30 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:35 Chad Remick Medium - 3-7 days 4/4/2016 9:35

137004 JDE Finance Memory Error and Crashes in Hubble 3/24/2016 15:43 Resolved Joel Merry Minnetonka Dave Schleicher 3/25/2016 10:04 Dave Schleicher Medium - 3-7 days 3/25/2016 10:04

137005 Infrastructure Group ACL changes for POP3 access 3/24/2016 15:57 Resolved Matt O'Brien LOGIS John Wondra 3/25/2016 9:51 Brian Peterson Medium - 3-7 days 3/25/2016 8:49

137006 PIMS Restore of ED PIMS to TR PIMS 3/24/2016 16:00 Resolved Jane Watje LOGIS 3/25/2016 12:14 Judd Harper Medium - 3-7 days 3/25/2016 12:14

137007 JDE HR/Payroll Employee Termination - Various 3/24/2016 16:04 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/29/2016 11:33 Denise Heimerman Medium - 3-7 days 3/29/2016 11:18

137009 Network Services MG Web Servers with DROWN Attack Vulnerabilities 3/24/2016 16:07 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days

137010 Network Services mail.maplegrovemn.gov 3/24/2016 16:09 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days

137011 Network Services autodiscover.ci.maple-grove.mn.us 3/24/2016 16:10 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days

137012 Network Services mail.ci.maple-grove.mn.us 3/24/2016 16:12 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days

of 186


137013 RecTrac Report buttons 3/24/2016 16:12 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 11:58 Paul Norton Medium - 3-7 days 3/28/2016 11:59

137014 Network Services mg-email.ci.maple-grove.mn.us 3/24/2016 16:15 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days

137015 Network Services oms.maplegrovemn.gov 3/24/2016 16:16 In Progress Ed O'Donnell Maple Grove Dimitrios Hilton 4/25/2016 7:28 Dimitrios Hilton Medium - 3-7 days

137016 Public Safety General Owatonna PD employee access request 3/24/2016 19:24 New Jill BondhusRice/Steele

Consolidated PSAP5/19/2016 15:21 Terry Hoium Medium - 3-7 days

137017 Systems Group Print server for CAD 3/24/2016 21:09 In Progress Jayson Solberg Rosemount John Paulsen 5/23/2016 15:29 Jayson Solberg Medium - 3-7 days

137018 Utility Billing delete rate entry 3/25/2016 7:41 Resolved Deb Montilino St. Louis Park Connie Dalsen 3/25/2016 8:45 Connie Dalsen Medium - 3-7 days 3/25/2016 8:45

137019 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/25/2016 8:03 Resolved Todd Kasowski Minnetonka Dave Schleicher 3/25/2016 8:18 Denise Heimerman Medium - 3-7 days 3/25/2016 8:06


137021 RecTrac Can you upload the following pictures 3/25 3/25/2016 8:24 Resolved Kacie Robinson Lakeville Paul Norton 3/25/2016 15:51 Paul Norton Medium - 3-7 days 3/25/2016 15:51

137022 Network Services Order Cisco AMP for Endpoints 3/25/2016 8:27 Resolved Ian Hardie South St. Paul Lori Hackett 4/18/2016 12:23 Lori Hackett Medium - 3-7 days 4/18/2016 12:26

137023 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/25/2016 8:38 Resolved Susan Thomas Minnetonka Dave Schleicher 3/25/2016 8:42 Dave Schleicher Medium - 3-7 days 3/25/2016 8:42

137024 Utility Billing New LOGIS AD account 3/25/2016 8:51 Resolved Katie Bisek Edina Connie Dalsen 3/25/2016 15:54 Connie Dalsen Medium - 3-7 days 3/25/2016 15:54

137025 Service Desk Fwd: Virus/Spam email 3/25/2016 8:52 Resolved Nancy Johnson Crystal Joe Rader 3/25/2016 13:39 Joe Rader Medium - 3-7 days 3/25/2016 13:39

137026 Service Desk Citrix account 3/25/2016 8:54 Resolved Lisa Storey LOGIS Peter Carlson 3/25/2016 9:38 Peter Carlson Medium - 3-7 days 3/25/2016 9:42

137027 Utility Billing Please create UB profile for Katie Bisek 3/25/2016 8:57 Resolved Katie Bisek Edina Connie Dalsen 3/25/2016 15:55 Connie Dalsen Medium - 3-7 days 3/25/2016 15:55

137028 RecTrac Default Setting - Required Fields 3/25/2016 9:11 Resolved Amy Grannes Eagan Paul Norton 3/25/2016 11:33 Paul Norton Medium - 3-7 days 4/6/2016 14:31

137029 PIMS American Electric Inc (ID's 5648 and 5826) 3/25/2016 9:17 Resolved Mary LaRose New Hope Judd Harper 3/25/2016 15:31 Judd Harper Medium - 3-7 days 3/25/2016 15:31

137030 Service Desk RE: Owatonna PD employee access request - FRIESEN 7175 3/25/2016 9:30 Resolved Jean WestbergRice/Steele

Consolidated PSAP3/25/2016 9:39 Wendy A. Bentley Medium - 3-7 days 3/25/2016 9:39

137031 Infrastructure Group Schedule some time with infrastructure? 3/25/2016 9:33 Resolved Nancy Johnson Crystal Jason Stickler 5/5/2016 9:30 Jason Stickler Medium - 3-7 days 5/5/2016 11:08

137032 JDE Finance Tungsten PID 16735 Steve & Sheri proxy'd in as Jamey 3/25/2016 9:36 New Sheri Robertson Maple Grove 3/25/2016 9:36 Sheri Robertson Medium - 3-7 days

137033 PIMS Report change request (Insp Log by Inspector) system report 3/25/2016 9:41 Resolved Ann Jacklitch Maple Grove Judd Harper 3/25/2016 11:15 Judd Harper Medium - 3-7 days 3/25/2016 11:15

137034 Special Assessments - RH - payments 'closing' and mass payoff 3/25/2016 9:48 Ready for Release Ray Jozwiak LOGIS Norb Vossen 3/25/2016 15:00 Ray Jozwiak Medium - 3-7 days

137035 PIMS Code Enforcement 3/25/2016 10:00Pending Client

ResponseJeff Alger New Hope Judd Harper 3/25/2016 16:18 Judd Harper Medium - 3-7 days

137036 JDE Finance Balance changed but no transactions 3/25/2016 10:22 Resolved Alexandra O'Leary Eagan Dave Schleicher 3/25/2016 10:38 Alexandra O'Leary Medium - 3-7 days 3/25/2016 10:42

137037 JDE Finance POSPAY file not in File Zilla 3/25/2016 10:43 Resolved Tracy Geise Farmington Jill Davis 3/25/2016 11:01 Tracy Geise Medium - 3-7 days 3/25/2016 11:02

137038 JDE HR/Payroll Insight Error 3/25/2016 10:46 Resolved Philip Dubbe Shakopee Dave Schleicher 3/30/2016 11:35 Dave Schleicher Medium - 3-7 days 4/21/2016 7:21

137039 Infrastructure Group VLAN 223 needed at City Hall 3/25/2016 11:05 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/12/2016 9:05 Virginia Vaske Medium - 3-7 days 4/12/2016 9:05

137040 Utility Billing Change book 107 to book 2000 3/25/2016 11:13Pending Client

ResponseCarol Mehlhaff Lakeville Pam Kummer 4/21/2016 9:27 Carol Mehlhaff Medium - 3-7 days

137041 RecTracPassed to VSI for consulting: Eagan: WebTrac Issues - Double

Payment on Dog Park Memberships; VSI number 1247019.3/25/2016 11:27

Pending Client

ResponseJared Flewellen Eagan Paul Norton 4/29/2016 13:06 Jared Flewellen High - 2 days

137042 Network Services Use of Training Room with PCs for Golden Valley 3/25/2016 12:13 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/27/2016 8:42 Peter Carlson Medium - 3-7 days 4/27/2016 8:42

137043 Service Desk 5508 Firewall 3/25/2016 12:41 Resolved Kyle Johannes Bloomington Lori Hackett 4/15/2016 14:21 Lori Hackett Medium - 3-7 days 4/15/2016 14:21

137044 RecTrac Season Pass Discount (VSI Ticket #1246972) 3/25/2016 13:03Pending Client



137046 Property Data EP - Homestead FTP 3/25/2016 13:36 Resolved Lisa Ramsey Eden Prairie Norb Vossen 3/25/2016 13:54 Norb Vossen Medium - 3-7 days 3/25/2016 13:54

137047 JDE HR/Payroll forgot my password 3/25/2016 14:01 Resolved Charles Fischer White Bear Lake Dave Schleicher 3/25/2016 14:06 Dave Schleicher Medium - 3-7 days 3/25/2016 14:06

137048 RecTrac RE: Rectrac Problem 3/25/2016 14:53 Resolved Chalene Ward Maple Grove Paul Norton 3/25/2016 15:34 Paul Norton Medium - 3-7 days 3/25/2016 15:34

137049 Network Services New AD User, Additions to Email Distribution Lists 3/25/2016 15:11 Resolved Connie Dalsen LOGIS Peter Carlson 3/25/2016 15:59 Peter Carlson Medium - 3-7 days 3/25/2016 15:59

137050 Utility Billing Delete infinity.link account 3/25/2016 15:16 Resolved Elissa Golden Woodbury Connie Dalsen 3/25/2016 15:29 Connie Dalsen Medium - 3-7 days 3/25/2016 15:29

137051 Infrastructure Group Crypto locker found on Police file share 3/25/2016 15:17 Resolved Ed O'Donnell Maple Grove Virginia Vaske 3/30/2016 10:48 Virginia Vaske Medium - 3-7 days 3/30/2016 10:48

137052 Service Desk Order wireless headset 3/25/2016 15:31 Resolved Pam Kummer LOGIS Lori Hackett 4/10/2016 20:51 Lori Hackett Medium - 3-7 days 4/10/2016 20:51

137053 JDE HR/Payroll EE DBA Instructions contain incorrect monthly limits 3/25/2016 15:47 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/29/2016 14:54 Nikki Heinbuch Medium - 3-7 days 4/4/2016 9:30

137054Public Safety

DevelopmentOfficer NCIC query not found in TTRMS 3/25/2016 16:25 Resolved Lisa Storey LOGIS Matt O'Brien 4/5/2016 15:55 Matt O'Brien Medium - 3-7 days 4/5/2016 15:55

137055 PIMS RE: Message from Judd Harper - 2628 (7635432628) 3/25/2016 16:32Pending Client

ResponseJeff Alger New Hope Judd Harper 3/25/2016 16:32 System Medium - 3-7 days

of 186


137056 JDE Finance A/P Reconciliation 3/25/2016 16:48 Resolved Nick BishopMinnesota Transit


137057 Infrastructure Group Remove outside access to http://ePermitst.logis.org site 3/28/2016 7:11 Resolved Jack Israel LOGIS John Wondra 3/31/2016 15:28 John Wondra Medium - 3-7 days 3/31/2016 15:28

137058 RecTracCustom Reoccurring Reports (Eagan Dog License) - needs help

with date parameters3/28/2016 7:37 In Progress Jared Flewellen Eagan Sue Christiansen 4/12/2016 11:00 Sue Christiansen Medium - 3-7 days

137059 Special AssessmentsWO - Issue with first year interest calculations on assessments

with partial payments3/28/2016 8:24 In Progress Logis Internal LOGIS Lonnie Rolf 5/5/2016 8:51 Lonnie Rolf Medium - 3-7 days

137060 Infrastructure Group RI - 66th Street Fiber Project 3/28/2016 8:29 New Sally Morton Richfield Jack Israel 3/22/2016 9:31 Jack Israel Medium - 3-7 days

137061 Utility Billing Woodbury RE: Cancel Ebill Account 3/28/2016 8:33 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/28/2016 8:36 Connie Dalsen Medium - 3-7 days 3/28/2016 8:36

137062 Utility Billing SE/Special Assmt-Deferred 3/28/2016 8:40 Resolved Carol Gass New Hope Connie Dalsen 3/30/2016 13:22 Connie Dalsen Medium - 8-14 days 3/30/2016 13:22

137063 Utility Billing 11941 NORWAY-DELETE .LINK 3/28/2016 8:43 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/28/2016 8:49 Bridget Mehrman Medium - 3-7 days 3/28/2016 8:47

137064 JDE HR/Payroll Deduction Error 3/28/2016 8:43 Resolved Patti Kent Shakopee Dave Schleicher 3/28/2016 9:35 Patti Kent Medium - 3-7 days 3/28/2016 9:04

137065 JDE Finance question 3/28/2016 8:46 Resolved Don Tomlinson Austin Dave Schleicher 3/28/2016 8:55 Dave Schleicher Medium - 3-7 days 3/28/2016 8:55

137066 JDE HR/Payroll ESS Timecard Comments 3/28/2016 8:47Pending Client

ResponseKathy Jo Price Apple Valley Nancy Hilary 5/12/2016 13:57 Dave Schleicher Medium - 3-7 days

137067 JDE Finance Jake Bosley Departure 3/28/2016 9:01 Resolved Kyle Sawyer Edina Dave Schleicher 3/28/2016 13:13 Carrie Person Medium - 3-7 days 3/28/2016 9:22

137068 JDE HR/Payroll Password change 3/28/2016 9:02 Resolved Amy Flater White Bear Lake Dave Schleicher 3/28/2016 9:09 Dave Schleicher Medium - 3-7 days 3/28/2016 9:09

137069 Public Safety Mobiles Maple Grove PD - Need ECR copies of citations 3/28/2016 9:05 Resolved Kristen Franklin Maple Grove Jason Ehlers 3/28/2016 9:16 Jason Ehlers Medium - 3-7 days 3/28/2016 9:16

137070 Utility Billing Average Water Consumptions 3/28/2016 9:06 Resolved Amy Dierkhising Maple Grove Connie Dalsen 3/29/2016 14:52 Connie Dalsen Medium - 8-14 days 3/29/2016 14:52

137071 Systems Group Coonrapidsmn.gov blacklisted as spam source 3/28/2016 9:14 Resolved Shawn Rung Coon Rapids Brian Peterson 3/29/2016 14:27 Brian Peterson High - 2 days 3/29/2016 14:27

137072 Service Desk Please enable EDFireE81 account 3/28/2016 9:14 Resolved Katie Bisek Edina Peter Carlson 3/28/2016 9:41 Katie Bisek Medium - 3-7 days 3/28/2016 9:41

137073 Service Desk Eagan - aWare Service... 3/28/2016 9:15 Resolved Ron Waara Eagan Peter Carlson 3/28/2016 9:48 Peter Carlson Medium - 3-7 days 3/28/2016 13:06

137074 Service Desk RE: Jake Bosley Departure 3/28/2016 9:25 Resolved Dave Schleicher LOGIS Peter Carlson 3/28/2016 10:12 Dave Schleicher Medium - 3-7 days 3/28/2016 9:44

137075 PIMS Delete Payment (Permit RA032130) 3/28/2016 9:34 Resolved Ellen Krueger Ramsey Judd Harper 3/28/2016 9:42 Judd Harper Medium - 3-7 days 3/28/2016 9:42

137076 JDE Finance Insight budget question 3/28/2016 9:40 Resolved Carol Gass New Hope Dave Schleicher 4/4/2016 8:26 Carol Gass Medium - 3-7 days 4/4/2016 7:46

137077 RecTrac live to demo update 3/28/2016 9:44 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 10:15 Paul Norton Medium - 3-7 days 3/28/2016 10:15

137078 Infrastructure Group ED Replace Public Works Switch Stack and Add 10GB to City Hall 3/28/2016 9:44 Pending Equipment Ryan Browning Edina Jack Israel Medium - 3-7 days

137079 Service Desk Quote to replace EDPW stack and add 10GB to CH 3/28/2016 9:47Pending Client

ResponseRyan Browning Edina Lori Hackett 5/18/2016 8:44 Lori Hackett Medium - 3-7 days

137081 Utility Billing FW: Joint Water Commission (JWC) PCCP Analysis / 3/28/2016 10:02 Resolved Carissa Hoyt New Hope Connie Dalsen 3/28/2016 12:53 Connie Dalsen Critical - 1 day 3/28/2016 12:53

137082 Service DeskVoicemail Changes for two main lines - City Hall and Public

Utilities3/28/2016 10:26 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/14/2016 15:43 Patty Hartwig Medium - 3-7 days 4/14/2016 15:33

137083 Utility Billing Please hard delete these users from Infinity.link 3/28/2016 10:27 Resolved Beth Marshall Richfield Connie Dalsen 3/28/2016 10:38 Connie Dalsen Medium - 3-7 days 3/28/2016 10:38

137084 RecTrac Golf user 3/28/2016 10:39 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 16:24 Paul Norton Medium - 3-7 days 3/28/2016 16:25

137085 Service Desk Convert Physical servers to virtual 3/28/2016 10:56 Resolved Dave Sack Coon Rapids Scott Crocker 4/15/2016 13:58 Scott Crocker Medium - 3-7 days 4/15/2016 13:59

137086 Utility Billing error when adding meter to system 3/28/2016 11:06 Resolved Donna Gause Minnetonka Pat Lindquist 4/6/2016 13:35 Pat Lindquist Medium - 3-7 days 4/6/2016 13:35

137088 Utility Billing City of Woodbury RE: WAV Error 3/28/2016 11:28 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/28/2016 12:54 Connie Dalsen Medium - 3-7 days 3/28/2016 12:54

137089 Public Safety General New CSO and CSO Term 3/28/2016 11:31 Resolved Stefan Bakken Lakeville 5/19/2016 15:18 Terry Hoium Medium - 3-7 days 5/19/2016 15:18

137090 Public Safety General New CSO and CSO Term 3/28/2016 11:31 Resolved Stefan Bakken Lakeville Jason Ehlers 5/19/2016 15:38 Jason Ehlers Medium - 3-7 days 5/19/2016 15:38

137091 Service Desk Quote Layer 3 for Community Center 3/28/2016 11:34 Resolved James Goldenstein Eden Prairie Lori Hackett 5/10/2016 14:55 Lori Hackett Medium - 3-7 days 5/10/2016 14:55

137092 Network Services Update IPCC 3/28/2016 11:37 Resolved Jeff Dulac Minnetonka Carl Pearson 3/28/2016 13:58 Jeff Dulac Medium - 3-7 days 3/28/2016 11:57

137093 Service Desk BC quote to order for redundant links to PWG, WF, L2 3/28/2016 11:37 Resolved Patty Hartwig Brooklyn Center Lori Hackett 4/26/2016 8:22 Lori Hackett Medium - 3-7 days 4/26/2016 8:23

137094 RecTracHardware not connecting (VIC) - as of 4/6/16 only one PC

regularly gets the red VIC button3/28/2016 11:38 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:44 Sue Christiansen Medium - 3-7 days 4/12/2016 15:44

137095 Network Services IP range for AnyConnect 3/28/2016 11:39 Resolved Joan Waterstreet Edina Joe Rader 3/29/2016 15:37 Joe Rader Medium - 3-7 days 3/29/2016 15:37

137096 JDE HR/Payroll RE: PERA break out for GASB 68 3/28/2016 11:55 Resolved Cindy Nelson Ramsey Nancy Hilary 4/7/2016 7:43 Nancy Hilary Medium - 3-7 days 4/7/2016 7:43

137097 JDE HR/Payroll insight 3/28/2016 11:57 Resolved Jessica Nikunen Minnetonka Dave Schleicher 3/28/2016 13:15 Dave Schleicher Medium - 3-7 days 3/28/2016 13:15

137098 RecTrac 1 picture to load 3/28 3/28/2016 12:07 Resolved Kacie Robinson Lakeville Paul Norton 3/28/2016 15:53 Paul Norton Medium - 3-7 days 3/28/2016 15:53

137099 Network Services Re-Enable Active Directory Accounts 3/28/2016 12:10 Resolved Jean Driscoll Rosemount Peter Carlson 3/28/2016 13:06 Peter Carlson High - 2 days 3/29/2016 15:33


137101 Utility Billing Woodbury RE: Run WAV Comparison Report 3/28/2016 12:22 Resolved Kimberly Coulter Woodbury Pat Lindquist 3/29/2016 9:35 Pat Lindquist Medium - 3-7 days 3/29/2016 9:35

137102 Tracker Admin Archive Gerald Tiah's accounts in PhaseWare Tracker 3/28/2016 12:25 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 3/28/2016 12:33 Sue Christiansen Medium - 3-7 days 3/28/2016 12:33

of 186


137103 Infrastructure Group Open up access for Panasonic Arbitrator to new PD Server 3/28/2016 12:38 Client to Test Don Rambow White Bear Lake Virginia Vaske 5/26/2016 13:15 Virginia Vaske Medium - 3-7 days

137104 RecTracHow to manually change refund status, and refund credit

balance to HH acct (VSI Ticket #1247708)3/28/2016 12:40 Resolved Tom Nesseth Lakeville Sue Christiansen 3/31/2016 13:22 Sue Christiansen Medium - 3-7 days 3/31/2016 13:22

137105 Special AssessmentsSpecial Assessments - St. Paul - Update data from STAMP

including building units - March 20163/28/2016 12:59 Resolved Lynn Moser St. Paul Lonnie Rolf 5/6/2016 7:39 Lonnie Rolf Medium - 8-14 days 5/6/2016 7:39

137107 Infrastructure GroupFirewall changes needed to allow Rochester to access

TesteProperty websites3/28/2016 13:07 Resolved Norb Vossen LOGIS Virginia Vaske 4/1/2016 11:17 Virginia Vaske Medium - 3-7 days 4/1/2016 11:17

137108 Network Services Work with State to apply ACL to CJDN Interface 3/28/2016 13:14 In Progress Nathan Bang Apple Valley Adam Maloney 5/13/2016 15:37 Adam Maloney Medium - 3-7 days

137109 Network Services JDE - Access for City of Farmington 3/28/2016 13:27 Resolved Jill Davis LOGIS Adam Maloney 4/13/2016 12:59 Adam Maloney Medium - 3-7 days 4/13/2016 12:59

137110 JDE Finance JDE - Access for Brooklyn Center 3/28/2016 13:29 Client to Test Jill Davis LOGIS Jill Davis 3/29/2016 8:13 Adam Maloney Medium - 3-7 days

137111 Service Desk Remove Entrust Token 3/28/2016 13:38 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


137112 PIMS Printing Pool Licenses, including combos 3/28/2016 13:38 Resolved Jane Timm Edina Sue Christiansen 3/29/2016 9:31 Sue Christiansen Medium - 3-7 days 3/29/2016 9:31

137113 JDE HR/Payroll ESS Termination 3/28/2016 13:45 Resolved Michelle Lindsay Shakopee Dave Schleicher 3/29/2016 11:45 Dave Schleicher Medium - 3-7 days 3/29/2016 11:45

137114 Training Training for employees on RPZ 3/28/2016 13:50 Resolved Jackie Onischuk Edina Jane Watje 3/28/2016 13:53 Jane Watje Medium - 3-7 days 3/28/2016 13:53

137115 Service Desk New IT account setup - 2 factor, etc. 3/28/2016 14:10 Resolved Rachel Romansky Shakopee Peter Carlson 3/29/2016 11:17 Rachel Romansky Medium - 3-7 days 3/29/2016 15:34

137116 Network Services Configure and Install New Workstations - WB 3/28/2016 14:18Pending

MiscellaneousDon Rambow White Bear Lake Chad Remick 5/17/2016 8:45 Chad Remick Medium - 3-7 days

137117 RecTrac#2 Priority: VIC issues with Rosemary Mikkelson's PC (began

after 3/27/16 RecTrac/VIC installation) - VSI Ticket #12476753/28/2016 14:26 Resolved Stefan Bakken Lakeville Sue Christiansen 4/14/2016 10:03 Sue Christiansen High - 2 days 4/14/2016 10:03


137119 JDE Finance tungsetn threshold test 3/28/2016 14:42 New Ron Hedberg Apple Valley Jill Davis 3/28/2016 19:43 Jill Davis Medium - 3-7 days

137120 PIMS RPZ report for Edina 3/28/2016 14:44 Resolved Judy Laufenburger Edina Maria Rucke 5/3/2016 16:23 Maria Rucke Medium - 3-7 days 5/3/2016 16:23

137121 RecTrac Crystal: How to Change Primary Guardian in Household 3/28/2016 15:01 Resolved Dan Mueller Crystal Paul Norton 3/28/2016 15:05 Paul Norton Medium - 3-7 days 3/28/2016 15:04

137122 Special Assessments WO change payment amount 3/28/2016 15:06 Resolved Deb Score Woodbury Norb Vossen 3/28/2016 15:11 Norb Vossen Medium - 3-7 days 3/28/2016 15:11

137123 PIMS Security for RPZ users 3/28/2016 15:12 Resolved David Fisher Edina Jane Watje 3/28/2016 15:30 Jane Watje Medium - 3-7 days 3/28/2016 15:16

137124 JDE Finance RecTrac & GL Interface 3/28/2016 15:13 Resolved Nancy Emmerich Brooklyn Center Dave Schleicher 4/1/2016 13:52 Nancy Emmerich Medium - 3-7 days 4/1/2016 13:32

137125 JDE Finance proxy 3/28/2016 15:26 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/28/2016 15:59 Lisa Reiten Medium - 3-7 days 3/28/2016 15:58

137126 RecTrac Soccer permits 3/28/2016 15:29 Resolved Caroline Voss St. Louis Park Paul Norton 4/5/2016 12:32 Caroline Voss Medium - 3-7 days 4/5/2016 13:19

137127 Infrastructure Group NAT addresses for RCECC VDI workstation 3/28/2016 15:37 Resolved John Paulsen LOGIS Vu Pham 4/29/2016 14:27 Vu Pham Medium - 3-7 days 4/29/2016 14:27

137128 Infrastructure Group Allow RCECC VDI workstations Access 3/28/2016 15:39 Resolved John Paulsen LOGIS Vu Pham 4/25/2016 11:05 Vu Pham Medium - 3-7 days 4/25/2016 11:05

137129 RecTrac Astericks in clone settings for tickets 3/28/2016 15:44 Resolved Kris Ryan Maple Grove Paul Norton 4/6/2016 15:17 Paul Norton Medium - 3-7 days 4/6/2016 15:17

137130 RecTrac POS Refund key is not working (VSI Ticket #1247783) 3/28/2016 16:19 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/29/2016 15:36 Sue Christiansen Medium - 3-7 days 3/29/2016 15:36

137132 Infrastructure Group aware down 3/28/2016 16:44 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 12:55 Jason Stickler Medium - 3-7 days 4/4/2016 12:55

137133 JDE Finance Company Address 4960 - Does it exist? 3/28/2016 16:55 Resolved Darla Monson St. Louis Park Jill Davis 3/29/2016 10:39 Darla Monson Medium - 3-7 days 3/29/2016 11:44

137134 JDE HR/Payroll GPRS Communications 2016 3/29/2016 6:49 New Nancy Hilary LOGIS Nancy Hilary 3/29/2016 6:49 Nancy Hilary Medium - 3-7 days

137135 JDE HR/Payroll GPRS - Election Workers 3/29/2016 6:50 Resolved Nancy Hilary LOGIS Nancy Hilary 4/6/2016 6:23 Nancy Hilary Medium - 3-7 days 3/29/2016 7:06

137136 JDE HR/Payroll GPRS - ADP 3/29/2016 7:04 Resolved Nancy Hilary LOGIS Nancy Hilary 3/29/2016 7:05 Nancy Hilary Medium - 3-7 days 3/29/2016 7:06

137137 Infrastructure Group Cannot get into Tritech FBR 3/29/2016 7:26 Resolved Renee Hosch LOGIS Peter Carlson 3/29/2016 15:34 Peter Carlson Critical - 1 day 3/29/2016 15:34


137140 Network Services Crypto 3/29/2016 8:10 Resolved Jayson Solberg Rosemount Dimitrios Hilton 3/31/2016 13:39 Dimitrios Hilton Medium - 3-7 days 3/31/2016 13:39

137141 Infrastructure Group BC AD and Jabber 3/29/2016 8:13 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 13:30 Jason Stickler Medium - 3-7 days 4/4/2016 13:30

137142 PIMS online fee calculator - Frozen 3/29/2016 8:22 Resolved Jane Watje LOGIS Maria Rucke 3/30/2016 14:08 Maria Rucke Medium - 3-7 days 3/29/2016 8:53

137143 RecTrac#5 Priority: Need report showing Final Enrollment #'s (Report

for Rental Deposit Refunds and Nickelodeon TIckets)3/29/2016 8:30 Resolved Jane Ottum Lakeville Sue Christiansen 4/21/2016 12:05 Sue Christiansen Medium - 3-7 days 4/21/2016 12:00

137144 Service Desk Add user to LO PD BI Query Users distro group 3/29/2016 8:30 Resolved Tom Folie LOGIS Peter Carlson 3/29/2016 8:59 Peter Carlson Medium - 3-7 days 3/29/2016 8:59

137145 JDE Finance Tungsten - Inability to open an item 3/29/2016 8:51 New Lisa Reiten Apple Valley Jill Davis 3/30/2016 8:57 Lisa Reiten Medium - 3-7 days

137146 Infrastructure GroupFirewall Changes to allow Coon Rapids Server conversion to

Logis3/29/2016 8:55 Resolved Scott Crocker LOGIS Vu Pham 4/1/2016 11:25 Vu Pham High - 2 days 4/1/2016 11:25

137147 PIMS Fee calculation in Business License 3/29/2016 9:00 Resolved Jessica Mitchell Richfield Jane Watje 3/29/2016 9:03 Jane Watje Medium - 3-7 days 3/29/2016 9:03

137148 JDE HR/Payroll RE: Jill's timecards 3/29/2016 9:01Pending Client

ResponseHeather Campson LOGIS Dave Schleicher 5/11/2016 12:37 Heather Campson Medium - 3-7 days

of 186


137149 Network Services CJIS Test 3/29/2016 9:21Pending

MiscellaneousTom Folie LOGIS Lori Hackett 5/23/2016 15:08 Lori Hackett Medium - 3-7 days

137150 Tracker AdminRecurring incident for Network Services: Entrust SSL Certificate

Expiration Review3/29/2016 9:25 Resolved Janelle Day LOGIS Sue Christiansen 3/29/2016 9:51 Sue Christiansen Medium - 3-7 days 3/29/2016 9:51

137152 Network ServicesMinnetonka PD - AD users to Security Groups for SSRS Reporting

- High Priority3/29/2016 9:43 Resolved Shelley Petersen Minnetonka Peter Carlson 3/29/2016 15:32 Peter Carlson Medium - 3-7 days 3/29/2016 15:33

137153 Utility Billing Move in/out issues 3/29/2016 9:49Pending Client

ResponseJean Stroth Richfield Pat Lindquist 3/30/2016 9:33 Pat Lindquist Medium - 3-7 days

137154 RecTracProblems with VIC installation with version 3.1.5.21 of VIC (also

covers VIC 3.1.5.25)3/29/2016 10:08

Pending Vendor


137155 JDE Finance Docuscan 3/29/2016 10:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/29/2016 13:29 Brandi Aitkin Medium - 3-7 days 3/29/2016 13:37

137156 Infrastructure Group Open access to new Media Agent 3/29/2016 10:21 Resolved Scott Crocker LOGIS Adam Maloney 4/28/2016 13:06 Adam Maloney Medium - 3-7 days 4/28/2016 13:06

137157 PIMS update Inspections reports with SLP branded logos 3/29/2016 10:24 New Eileen Tierney St. Louis Park Judd Harper 3/29/2016 10:24 SystemProject - no specified

due date

137158 Utility Billing ACH Files 3/29/2016 10:29 Resolved Gail Ripley Apple Valley Connie Dalsen 3/29/2016 14:25 Connie Dalsen Medium - 3-7 days 3/29/2016 14:25

137159 Service Desk Restore of CR PIMS to TR PIMS 3/29/2016 10:32 Resolved Jane Watje LOGIS Peter Carlson 3/29/2016 16:19 Maria Rucke Medium - 3-7 days 3/30/2016 9:47

137160 Service Desk Order more LTO6 tape 3/29/2016 10:32 Resolved Scott Crocker LOGIS Scott Crocker 3/31/2016 9:50 Scott Crocker Medium - 3-7 days 3/31/2016 9:50

137161 PIMS Required Inspections change for Plumbing Permits 3/29/2016 10:44 Resolved Lisa Morrill Eden Prairie Judd Harper 3/29/2016 10:49 Judd Harper Medium - 3-7 days 3/29/2016 10:49

137162 Infrastructure Group Wireless Network 3/29/2016 10:49 Resolved James Goldenstein Eden Prairie Adam Maloney 4/19/2016 16:06 Adam Maloney Medium - 3-7 days 4/19/2016 16:06

137163 Utility Billing Error when trying to do Advanced Report 3/29/2016 10:53 Resolved Katrina Mattson St. Louis Park Connie Dalsen 3/29/2016 15:04 Connie Dalsen Medium - 3-7 days 3/29/2016 15:04

137164 Network Services POS and Symantec 3/29/2016 11:02 Resolved Jane Skov Richfield Brian Peterson 3/31/2016 15:05 Brian Peterson Medium - 8-14 days 3/31/2016 15:05

137166 Network ServicesInver Grove Heights PD - John Decker - Need Active Directory

account reactivated3/29/2016 11:15 Resolved Lois Klasen Inver Grove Heights Peter Carlson 3/29/2016 14:18 Lois Klasen Medium - 3-7 days 3/29/2016 14:17

137167 JDE Finance Locked out 3/29/2016 11:15 Resolved Pat Sulander St. Louis Park Dave Schleicher 3/29/2016 11:33 Pat Sulander Medium - 3-7 days 3/29/2016 11:29

137169 Network Services SSP Microsoft Licensing review 3/29/2016 11:26 Resolved Ian Hardie South St. Paul Lori Hackett 5/13/2016 16:03 Lori Hackett Medium - 8-14 days 5/13/2016 16:03

137170 Infrastructure Group Install new switches and network modules 3/29/2016 11:31Pending Client

ResponseIan Hardie South St. Paul Virginia Vaske 5/26/2016 9:46 Ian Hardie Medium - 3-7 days

137171 Service Desk LOGIS LUN Renaming 3/29/2016 11:32 New Janelle Day LOGIS Carl PearsonProject - no specified

due date

137172 PIMS Local Report - Daily Weekly Balance Sheet 3/29/2016 11:40 Resolved Penny Stewart Apple Valley Maria Rucke 4/22/2016 14:56 Maria Rucke Medium - 3-7 days 4/22/2016 14:56

137173 RecTrac Friday 3/29/2016 11:50 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/29/2016 11:57 Paul Norton Medium - 3-7 days 4/6/2016 14:13

137175 Special AssessmentseProperty CanChangePayoffDate new option for daily interest

collection3/29/2016 11:53 In Progress Norb Vossen LOGIS Norb Vossen 5/9/2016 11:04 Holly Amundson


due date

137176 RecTracBrooklyn Center: Membership scanner not working (VSI Ticket

#1248010) - SEE DETAILS IN #1372293/29/2016 11:53 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/4/2016 9:45 Sue Christiansen High - 2 days 4/4/2016 9:45

137178 Infrastructure Group Looking for IP address of new switch 3/29/2016 12:14 Resolved Ryan Browning Edina Virginia Vaske 3/29/2016 13:37 Virginia Vaske Medium - 3-7 days 3/29/2016 13:37

137179 Infrastructure Group wifi.ci.crystal.mn.us 3/29/2016 12:17 Resolved Nancy Johnson Crystal Virginia Vaske 4/4/2016 9:58 Virginia Vaske Medium - 3-7 days 4/4/2016 9:58

137180 JDE Finance Hubble Error Messages 3/29/2016 12:18 Resolved Pat Sulander St. Louis Park Dave Schleicher 4/6/2016 16:16 Pat Sulander Medium - 3-7 days 4/6/2016 16:17

137181Public Safety

DevelopmentNCIC Query data not coming to FBR Recent Info 3/29/2016 12:20 Resolved Lisa Storey LOGIS Matt O'Brien 4/19/2016 12:40 Matt O'Brien Medium - 3-7 days 4/19/2016 12:40

137182 Utility Billing rate changes on hard shell 3/29/2016 12:31 Resolved Carissa Hoyt New Hope Connie Dalsen 3/29/2016 15:00 Connie Dalsen Medium - 3-7 days 3/29/2016 15:00

137183 JDE Finance Capital Asset ? 3/29/2016 12:33 Resolved Kyle Sawyer Edina Dave Schleicher 3/29/2016 15:20 Kyle Sawyer Medium - 3-7 days 3/29/2016 15:09

137184 Infrastructure Group Move Orono Golf VPN to new CenturyLink IP address 3/29/2016 12:34 Resolved David Klitzke Orono John Wondra 3/31/2016 8:07 John Wondra Medium - 3-7 days 3/31/2016 8:07

137185 RecTracMinnetonka VIC Issue - Try to reach https:\\localhost:65111 and

get a connection : False message. (VSI Ticket #1271930)3/29/2016 12:42 Resolved Sam Black Minnetonka Sue Christiansen 5/23/2016 7:11 Josh Jacobs Critical - 1 day 5/23/2016 7:09

137186 JDE HR/Payroll Employee Terminations 3/29/2016 12:51 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/30/2016 11:40 Dave Schleicher Medium - 3-7 days 3/30/2016 11:40

137187 Infrastructure Group Build infrastructure for SSP SAN/ESXI environment 3/29/2016 13:03 Resolved Ian Hardie South St. Paul Virginia Vaske 4/25/2016 8:36 Virginia Vaske Medium - 8-14 days 4/25/2016 8:36

137188 RecTrac League Schedules -- Needs Training 3/29/2016 13:08 Resolved Kristin Trembley Eagan Paul Norton 5/26/2016 10:48 Jared Flewellen Critical - 1 day 5/26/2016 10:48

137189 Service Desk Re: Add Britta Maddox as Authorized Support Contact 3/29/2016 13:10 Resolved Britta Maddox Coon Rapids Peter Carlson 3/29/2016 13:33 Peter Carlson Medium - 3-7 days 3/29/2016 13:33

137190 JDE HR/Payroll ESS and CJIN 3/29/2016 13:11Pending Client

ResponseClara Hilger South St. Paul Nancy Hilary 3/31/2016 12:28 Nancy Hilary Medium - 3-7 days

137191 LOGIS AdministrationRe: Add Britta Maddox as Authorized Support Contact to

Phaseware3/29/2016 13:25 Resolved Janelle Day LOGIS Sue Christiansen 3/29/2016 13:33 Sue Christiansen Medium - 3-7 days 3/29/2016 13:33

137193 Service Desk RE: Factory reset 7961 3/29/2016 13:34 Resolved Dean Busch Robbinsdale Joe Rader 4/1/2016 16:18 Joe Rader Medium - 3-7 days 4/4/2016 15:44

137194 JDE HR/Payroll Passive Enrollment for Firefighters 3/29/2016 13:44 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 3/30/2016 6:19 Nancy Hilary Medium - 3-7 days 3/30/2016 6:19

of 186


137195 Infrastructure Group Open port 3/29/2016 14:11 Resolved Shawn Rung Coon Rapids Vu Pham 4/8/2016 8:01 Vu Pham Medium - 3-7 days 4/8/2016 8:01

137196 Special Assessments RH - Install error 3/29/2016 14:15 Resolved Tabor, Jessica Rochester Norb Vossen 3/29/2016 14:16 Norb Vossen Medium - 3-7 days 3/29/2016 14:16

137197 Service Desk Nagios scheduling downtime incorrectly 3/29/2016 14:28 Internal Testing Kevin Pikkaraine LOGIS Joe Rader 4/25/2016 8:20 Joe RaderProject - no specified

due date

137198 Network Services Apply Renewed Symantec Licenses - NWCT 3/29/2016 14:37 Resolved Shawn Christie NWCT Chad Remick 3/29/2016 16:24 Shawn Christie Medium - 3-7 days 4/4/2016 10:36

137199 Stonefield Query SL - Stonefield Query report 3/29/2016 14:40 Resolved Marty Fechner St. Louis Park Norb Vossen 5/5/2016 14:31 Norb Vossen Medium - 3-7 days 5/5/2016 14:31

137200 Infrastructure GroupOpen Port access for the COON RAPIDS PROD and TEST UB

WebService3/29/2016 14:40 Client to Test Pam Kummer LOGIS Vu Pham 5/19/2016 14:34 Vu Pham Medium - 3-7 days

137201 PIMS Signature for Letters (William Henk) 3/29/2016 14:45 Resolved Mary Granley Eagan Judd Harper 4/15/2016 16:43 Judd Harper Medium - 3-7 days 4/15/2016 16:43

137203 Systems Group Nagios Alerts High CPU and Memory Utilization on Server 3/29/2016 14:49 Resolved Sue Donovan Mendota Heights Brian Peterson 4/4/2016 13:55 Brian Peterson Medium - 3-7 days 4/4/2016 12:56

137204 Utility Billing Please create a CIS account for William Henk 3/29/2016 14:50 Resolved Robyn Chapman Eagan Connie Dalsen 3/31/2016 8:03 Connie Dalsen High - 2 days 3/31/2016 8:03


ResponseDan Cook Eagan Kevin Pikkaraine 5/10/2016 13:30 Janelle Day Medium - 3-7 days

137206 JDE HR/Payroll Paid time off 3/29/2016 14:54 Resolved Kim Hansen Austin Nikki Heinbuch 3/29/2016 15:56 Nikki Heinbuch Medium - 3-7 days 3/30/2016 13:02

137207 JDE Finance Fixed assets 3/29/2016 14:57 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/1/2016 8:58 Lisa Reiten Medium - 3-7 days 4/1/2016 9:02

137208 JDE HR/Payroll New Employee - Shaw 3/29/2016 15:03 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/30/2016 16:29 Dave Schleicher Medium - 3-7 days 3/30/2016 16:29

137209 Tracker Admin Tracker - Jim in PDS and Special Assessments groups 3/29/2016 15:04 Resolved Lonnie Rolf LOGIS Sue Christiansen 3/29/2016 15:12 Lonnie Rolf Medium - 3-7 days 3/29/2016 15:07

137210 Infrastructure GroupConfigure member firewalls for LPR printing from new JDE

Server3/29/2016 15:09 Resolved Kevin Pikkaraine LOGIS Virginia Vaske 4/4/2016 8:35 Virginia Vaske Medium - 3-7 days 4/4/2016 8:35

137211 Network Services JDE configurations for new environment 3/29/2016 15:15 Resolved Kevin Pikkaraine LOGIS John Paulsen 4/21/2016 14:09 John Paulsen Medium - 3-7 days 4/21/2016 14:09

137212 Service Desk Fwd: Can't log into my computer at home 3/29/2016 15:16 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/1/2016 9:44 Joe Rader Medium - 3-7 days 4/1/2016 9:44

137213 Network Services EMET 5.5 possibly interfering with PC networking 3/29/2016 15:17 Resolved Nikki Farrow St. Louis Park Dimitrios Hilton 3/31/2016 13:39 Dimitrios Hilton Medium - 3-7 days 3/31/2016 13:39

137214 JDE HR/Payroll New Employee - Forsman-Earl 3/29/2016 15:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/31/2016 15:06 Denise Heimerman Medium - 3-7 days 3/31/2016 14:51

137215 Public Safety General FW: Returning CSO needs access - ADAMS - Effective 04/01/16 3/29/2016 15:22Pending Client

ResponseJean Westberg

Rice/Steele

Consolidated PSAP4/5/2016 13:09 John Nichols Medium - 3-7 days

137216 Special Assessments RH - Report needed for WQPP Credit payments 3/29/2016 15:24 New Kelly Peterson Rochester Norb Vossen 3/29/2016 15:28 LOGIS Support Medium - 3-7 days

137217 Network Services HP Server orders for SSP 3/29/2016 15:28 Resolved Ian Hardie South St. Paul Brent Rebischke 4/8/2016 14:32 Brent Rebischke Medium - 3-7 days 4/8/2016 14:32

137219 Network Services JDE configurations for new environment 3/29/2016 15:28 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/18/2016 7:52 Jeff Sibell Medium - 3-7 days 5/18/2016 7:52

137220 Special Assessments RH - Change Inactive PIDS on open assessments report 3/29/2016 15:29 In Progress Kelly Peterson Rochester Norb Vossen Medium - 3-7 days

137221 Network Services VMWare and VEEAM license order 3/29/2016 15:30 New Ian Hardie South St. Paul Brent Rebischke Medium - 3-7 days

137222 Network Services JDE configurations for new environment 3/29/2016 15:32 New Kevin Pikkaraine LOGIS Jeff Sibell 4/7/2016 14:43 Kevin Pikkaraine Medium - 3-7 days

137223 Network Services Create MSSQL dump file for FDM server 3/29/2016 15:42 Resolved George Jensen Anoka County JLEC Scott Crocker 4/4/2016 7:03 Scott Crocker High - 2 days 4/4/2016 7:04

137224 Utility Billing 10401 CROCUS ST NW 3/29/2016 15:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/29/2016 15:56 Bridget Mehrman Medium - 3-7 days 3/29/2016 15:53

137225 Utility Billing Woodbury RE: Delete Finalled Infinity.Link Accounts 3/29/2016 16:00 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/13/2016 15:14 Connie Dalsen Medium - 3-7 days 4/13/2016 15:14

137227 Service Desk Eagan Fire >>> (Physical) VPN Tokens... 3/29/2016 16:36 Resolved Ron Waara Eagan Peter Carlson 3/30/2016 8:33 Peter Carlson Medium - 3-7 days 3/30/2016 9:45

137228 RecTracPCI Compliances - how to enter credit cards via WebTrac for re-

occurring payments (Auto Debit may work, we need more info)3/29/2016 16:43 In Progress Jared Flewellen Eagan Sue Christiansen 4/12/2016 10:59 Sue Christiansen High - 2 days

137229 RecTracBrooklyn Center Membership Card Scanning (VSI Ticket

#1248010)3/29/2016 16:45 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/4/2016 9:43 Sue Christiansen Medium - 3-7 days 4/4/2016 9:43

137230 Special Assessments Refresh Zip codes for parcels from zip codes in STAMP 3/30/2016 7:45Pending Client

ResponseLynn Moser St. Paul Lonnie Rolf 4/1/2016 16:06 Lonnie Rolf Medium - 3-7 days


ResponseAditi Salunke Eden Prairie Kevin Pikkaraine 5/9/2016 14:00 Janelle Day Medium - 3-7 days

137232 Utility Billing Cycle 1 WAV Comparison Report 3/30/2016 8:16 Resolved Tammy Geurkink Golden Valley Pat Lindquist 3/31/2016 11:03 Pat Lindquist Medium - 3-7 days 3/31/2016 11:03

137233 JDE Finance Integrity Reports 3/30/2016 8:18 In Progress Linda Fink Eagan Jill Davis 4/11/2016 8:06 Jill Davis Medium - 3-7 days

137234 Utility Billing MG - Bill Print Image & Consumption History 3/30/2016 8:33 Resolved Pam Kummer LOGIS Pam Kummer 4/4/2016 11:33 Ray Jozwiak Critical - 1 day 4/4/2016 11:33

137235 JDE HR/Payroll 2016 JDE History Data Issue 3/30/2016 8:38 New Nancy Hilary LOGIS Nancy Hilary 3/30/2016 12:43 Nancy Hilary Medium - 3-7 days

137236 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 9:00 Resolved Wendy Brierley NWCT Nancy Hilary 3/30/2016 9:03 Wendy Brierley Medium - 3-7 days 3/30/2016 9:02

137237 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 9:00 Resolved Greg Moeller Crystal Nancy Hilary 3/30/2016 9:12 Nancy Hilary Medium - 3-7 days 3/30/2016 9:11

137238 Network Services Cryptolocker 3/30/16 Incident 3/30/2016 9:15 Resolved Dimitrios Hilton LOGIS Joe Rader 4/1/2016 10:24 Dimitrios Hilton Medium - 3-7 days 3/30/2016 14:38

137239 Network Services Quote for Esx hdd 3/30/2016 9:16 Resolved John Paulsen LOGIS Lori Hackett 3/30/2016 13:14 Lori Hackett Medium - 3-7 days 3/30/2016 13:14

of 186


137240 JDE HR/Payroll Ess setup for timecard entry tab 105711 j zouski 3/30/2016 9:17 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/1/2016 12:19 Julie Nowlan Medium - 3-7 days 4/1/2016 12:26

137241 PIMS Updates for RPZ letters 3/30/2016 9:21 Resolved Peggy Faber Apple Valley Judd Harper 5/25/2016 15:06 Judd Harper Medium - 3-7 days 5/25/2016 15:07

137242 Service Desk FW: Cannot Print 3/30/2016 9:23 Resolved George Jensen Anoka County JLEC Scott Crocker 4/26/2016 7:00 Scott Crocker Medium - 3-7 days 4/26/2016 7:00

137243 PIMS RE: Email Error 3/30/2016 9:27 Resolved Katy Hauan Ramsey Maria Rucke 3/30/2016 14:08 Maria Rucke Medium - 3-7 days 3/30/2016 14:08

137244 Infrastructure Group BV - New dmz ACL requests 3/30/2016 9:28 Resolved Raoul Boudreau Burnsville Virginia Vaske 4/5/2016 8:45 Virginia Vaske Medium - 3-7 days 4/4/2016 10:33

137245 Service Desk Phone/vm setup 3/30/2016 9:33 Resolved Dean Busch Robbinsdale Peter Carlson 3/30/2016 14:40 Dean Busch Medium - 3-7 days 4/6/2016 8:22

137246 Systems Group PROBLEM Service Alert Disks is WARNING 3/30/2016 9:43 Resolved Peter Carlson LOGIS John Paulsen 3/31/2016 7:34 John Paulsen Medium - 3-7 days 3/31/2016 7:34


137248 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/30/2016 9:47 Resolved Lorry Mendez-Burns Minnetonka Dave Schleicher 3/30/2016 10:10 Dave Schleicher Medium - 3-7 days 3/30/2016 10:10

137249 Service Desk VPN change and two new accounts 3/30/2016 9:58 Resolved Tracy Vener West St. Paul Peter Carlson 4/19/2016 10:32 Tracy Vener Medium - 3-7 days 4/11/2016 9:23

137250 RecTrac Brooklyn Center: Question about Credit Card Report in RecTrac 3/30/2016 10:07 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/12/2016 9:25 Sue Christiansen Medium - 3-7 days 4/12/2016 9:25

137251 Utility Billing CIS 3/30/2016 10:07 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/26/2016 9:43 Pat Lindquist Medium - 3-7 days 4/26/2016 9:43

137253 JDE HR/Payroll Payroll Rec 3/30/2016 10:30Pending Client

ResponseKim Hansen Austin Nancy Hilary 3/30/2016 12:26 Kim Hansen Medium - 3-7 days

137254 JDE HR/Payroll Re: JDE History Data Issue 3/30/2016 10:31 Resolved Julie Nowlan Coon Rapids Nancy Hilary 3/30/2016 12:04 Julie Nowlan Medium - 3-7 days 3/30/2016 11:10

137255 Utility Billing Bill code differences 3/30/2016 10:35 Internal Testing Donna Gause Minnetonka Pam Kummer 3/30/2016 13:04 Pam Kummer Medium - 3-7 days

137256 PIMS permits printer swap - SSP 3/30/2016 10:36 Resolved Ian Hardie South St. Paul Maria Rucke 3/31/2016 8:02 Maria Rucke Medium - 3-7 days 3/31/2016 8:02

137257 JDE HR/Payroll Open Enrollment Process with JDE 3/30/2016 10:48 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 15:49 Nancy Hilary Medium - 3-7 days

137258 RecTrac 1 more picture 3/30 3/30/2016 10:54 Resolved Kacie Robinson Lakeville Paul Norton 4/11/2016 8:13 Kacie Robinson High - 2 days 4/11/2016 8:13

137259 JDE Finance Fixed Asset Disposal Issue 3/30/2016 10:59 Resolved Kyle Sawyer Edina Dave Schleicher 3/30/2016 11:00 Kyle Sawyer Medium - 3-7 days 3/30/2016 11:03

137260 RecTracRE: Update on membership card printing at Heritage Center -

see Incident #1371173/30/2016 11:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/6/2016 14:44 Sue Christiansen Medium - 3-7 days 4/6/2016 14:44

137261 Network Services Network connectivity issues starting Monday 3/30/2016 11:05 Resolved Scott Heddle St. Louis Park Brent Rebischke 4/15/2016 13:41 Brent Rebischke Medium - 3-7 days 4/15/2016 13:41

137262 JDE Finance Tungsten - Unknown Vendor in GL Coding 3/30/2016 11:16 Resolved Lisa Reiten Apple Valley Jill Davis 3/31/2016 8:42 Jill Davis Medium - 3-7 days 3/31/2016 8:42

137263 RecTrac Report, email & Financial Questions 3/30/2016 11:18 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/12/2016 9:23 Sue Christiansen Medium - 3-7 days 4/12/2016 9:23

137264 RecTracHow do we register a customer when an activity already has a

waitlist? 3/30/2016 11:21 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:43 Sue Christiansen Medium - 3-7 days 4/12/2016 15:43

137265 JDE Finance One Customer not being picked up in AR ACH batch 3/30/2016 11:21 Resolved Erika Gare South St. Paul Jill Davis 3/30/2016 13:41 Jill Davis Medium - 3-7 days 4/18/2016 12:34

137267 Utility Billing Adding a tax profile percent 3/30/2016 11:25 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/6/2016 10:52 Pat Lindquist Medium - 3-7 days 4/6/2016 10:52

137269 Infrastructure Group User on Police segment cannot access PIMS 3/30/2016 11:47 Resolved Robyn Chapman Eagan John Wondra 3/31/2016 10:33 John Wondra Medium - 3-7 days 3/31/2016 10:33

137270 JDE Finance Wells Fargo validation file for ACH vendor 3/30/2016 11:51 New Mari Braatz Minnetonka Jill Davis 3/30/2016 16:29 Jill Davis Medium - 3-7 days

137271 RecTracLakeville Membership Module (cards not printing) - see Incident

#137117 - VSI Ticket #12476753/30/2016 11:52 Resolved Patty Dexter Lakeville Sue Christiansen 4/6/2016 14:36 Sue Christiansen Critical - 1 day 4/6/2016 14:36

137272 RecTrac league scheduler 3/30/2016 11:58 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:34 Patty Dexter Medium - 3-7 days 4/5/2016 9:34

137273 Network Services ED - PW layer 3 connection to Richfield 3/30/2016 12:00 New Ryan Browning Edina Jack Israel Medium - 3-7 days

137274 Systems Group Need Security Certificate for a new platform of TriTech Mobile 3/30/2016 12:08 Resolved Tom Folie LOGIS Jeff Sibell 5/16/2016 11:29 Jeff Sibell Medium - 3-7 days 5/16/2016 11:29

137275 Infrastructure Group ED - implement dual fiber links to sites and OSPF at within city 3/30/2016 12:08Pending Client

ResponseRyan Browning Edina Jack Israel 3/30/2016 12:20 Jack Israel Medium - 3-7 days

137276 RecTrac Work Order - Required Fields 3/30/2016 12:18 Resolved Amy Grannes Eagan Paul Norton 3/30/2016 14:07 Amy Grannes Medium - 3-7 days 3/30/2016 13:57

137277 Network Services AnyConnect deactivation 3/30/2016 12:18 Resolved Joan Waterstreet Edina Peter Carlson 3/30/2016 12:48 Peter Carlson Medium - 3-7 days 3/30/2016 12:48

137278 Infrastructure Group ED - Activate OSPF in remote sites that are not running it. 3/30/2016 12:27Pending Client

ResponseRyan Browning Edina Jason Stickler


due date

137279 JDE HR/Payroll PERA GASB 68 3/30/2016 12:28 In Progress Nancy Hilary LOGIS Nancy Hilary 4/21/2016 13:22 Nancy Hilary Medium - 3-7 days

137280 JDE Finance Auditors Trial Balance 3/30/2016 12:32 Resolved Angie McIntire Ramsey Dave Schleicher 3/30/2016 14:11 Dave Schleicher Medium - 3-7 days 3/30/2016 14:11

137281 Infrastructure Group Issue with panic buttons 3/30/2016 12:38 Resolved Dustin Hammond St. Louis Park Jason Stickler 5/2/2016 8:56 Jason Stickler Medium - 3-7 days 5/2/2016 8:56

137282 Infrastructure GroupED - LOGIS - Add Fibers from City Hall to Palmento Park to

connect up fiber from HC project3/30/2016 12:42 In Progress Ryan Browning Edina Jack Israel 4/8/2016 16:19 Jack Israel Medium - 3-7 days

137283 Infrastructure Group ED - Install fiber from Southdale water tower to Southdale fiber 3/30/2016 12:46 New Ryan Browning Edina Jack Israel 5/11/2016 9:53 Jack Israel Medium - 3-7 days

137284 RecTracPassed to VSI for Consulting: Lakeville: advanced fee -Music

Together Free Sibling Infant 3/303/30/2016 12:48 Resolved Kacie Robinson Lakeville Paul Norton 4/20/2016 16:00 Kacie Robinson High - 2 days 4/20/2016 16:00

of 186


137285 Infrastructure Group ED - Fiber to Pamela Pump house 3/30/2016 12:49 New Ryan Browning Edina Jack Israel Medium - 3-7 days

137286 Infrastructure Group ED - fiber to parking office from Liquor store 3/30/2016 12:52 New Ryan Browning Edina Jack Israel Medium - 3-7 days

137287 Infrastructure GroupED - would like to connect PD to HC 800 MHZ at sheriff radio in

GV3/30/2016 12:55 New Ryan Browning Edina Jack Israel Medium - 3-7 days

137288 Special Assessments CY - deferred assessment issues 3/30/2016 13:09 In Progress Gail Petschl Crystal Norb Vossen 3/30/2016 13:11 Norb Vossen Medium - 3-7 days

137289 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Carrie Person Edina Nancy Hilary 4/6/2016 14:49 Nancy Hilary Medium - 3-7 days 4/6/2016 14:48

137290 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Richard Johnson New Hope Nancy Hilary 3/30/2016 15:37 Richard Johnson Medium - 3-7 days 3/30/2016 14:01

137291 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/30/2016 14:40 Nancy Hilary Medium - 3-7 days 3/30/2016 14:39

137292 RecTracSecond page printing on activity sales receipt (bike waiver

contains odd text) - VSI Ticket #12486163/30/2016 13:52 Client to Test Kate Egert Minnetonka Sue Christiansen 5/27/2016 15:58 Sue Christiansen Medium - 3-7 days

137293 Service Desk Adding New Employees 3/30/2016 14:01 Resolved Christine Waltz West St. Paul Peter Carlson 4/5/2016 12:35 Peter Carlson Medium - 3-7 days 4/6/2016 8:22

137294 JDE HR/Payroll PERA GASB 68 3/30/2016 14:07 Resolved Shari Rains New Hope Nancy Hilary 4/7/2016 8:43 Nancy Hilary Medium - 3-7 days 4/7/2016 8:14

137295 Network ServicesPlease add Sheri Robertson of Maple Grove to LO Rectrac 3.1

email distribution list.3/30/2016 14:17 Resolved Paul Norton LOGIS Peter Carlson 3/30/2016 14:44 Peter Carlson Medium - 3-7 days 3/30/2016 14:44

137296 Network Services Book Cisco Conference Travel - Kevin Pikkaraine 3/30/2016 14:30 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/14/2016 13:32 Lori Hackett Medium - 3-7 days 4/14/2016 13:32

137297 Utility Billing 10885 Osage St NW 3/30/2016 14:38 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/30/2016 14:41 Connie Dalsen Medium - 3-7 days 3/30/2016 14:41

137298 Infrastructure Group SSP City Wifi users can't send email to gmail on iPhones 3/30/2016 14:55 Resolved Ian Hardie South St. Paul Virginia Vaske 4/7/2016 9:46 Virginia Vaske Medium - 3-7 days 4/7/2016 9:45

137299 Network Services Microsoft Office, Windows CAL and Exchange CAL Quote - FA 3/30/2016 15:16 Resolved Rob Boerboom Farmington Lori Hackett 5/10/2016 16:20 Lori Hackett Medium - 3-7 days 5/10/2016 16:20

137300 PIMS Report of Temporary C of O 3/30/2016 15:16 New Stephen Smith Coon Rapids Judd Harper 3/30/2016 15:21 System Medium - 3-7 days

137301 PIMS RPZ Reports 3/30/2016 15:21 New Brian Koopman Coon Rapids Judd Harper 3/30/2016 15:25 System Medium - 3-7 days

137302 PIMS Rpz - Annual Notice 3/30/2016 15:26 New Brian Koopman Coon Rapids Judd Harper 3/30/2016 15:52 System Medium - 3-7 days

137303 RecTracRoster (Ansel Tucker has a birthday in his family but it doesn’t

show up on the roster)3/30/2016 15:32 In Progress Jared Flewellen Eagan Paul Norton 4/22/2016 7:24 Jared Flewellen High - 2 days

137304 Network Services Drive failure and datastore issues on DR site 3/30/2016 15:33 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


137305 Infrastructure Group BC - SCADA LAN 3/30/2016 15:46 Resolved Patty Hartwig Brooklyn Center Jack Israel 4/1/2016 11:58 Jack Israel Medium - 3-7 days 5/3/2016 13:35

137306 JDE HR/Payroll RE: PERA GASB 68 3/30/2016 15:47 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/31/2016 22:18 Nancy Hilary Medium - 3-7 days 3/31/2016 22:18

137307 Property Data EP - 2016 comparables deleted for PID 3/30/2016 15:51 Resolved Dave Buswell Eden Prairie Norb Vossen 3/30/2016 15:56 Norb Vossen Medium - 3-7 days 3/30/2016 15:56

137308 PIMS Corrections Appointment 3/30/2016 15:53 New Stephen Smith Coon Rapids 3/30/2016 15:56 SystemProject - no specified

due date

137309 GIS Remove access for User 3/30/2016 15:55 Resolved Paul Schweisthal Maple Grove Mitchell Winiecki 5/3/2016 10:00 Mitchell Winiecki Medium - 3-7 days 5/3/2016 10:00

137310 RecTrac BC - needs VIC installation instructions 3/30/2016 15:57 Resolved Patty Hartwig Brooklyn Center Sue Christiansen 4/6/2016 14:35 Sue Christiansen Medium - 3-7 days 4/6/2016 14:35

137311 PIMS Email address for contractor/applicant 3/30/2016 15:58 New Josh Stewart Coon Rapids 3/30/2016 16:01 SystemProject - no specified

due date

137312 Special Assessments RH - Report/Spreadsheet for Kelly 3/30/2016 16:01 Resolved Kelly Peterson Rochester Norb Vossen 4/4/2016 16:08 Norb Vossen Medium - 3-7 days 4/4/2016 16:08

137313 PIMS Training for staff 3/30/2016 16:01 Resolved Joy Lang Coon Rapids Jane Watje 3/30/2016 16:05 Jane Watje Medium - 3-7 days 3/30/2016 16:05

137314 Network Services 2017 Budget 3/30/2016 16:20 Resolved Richard Johnson New Hope Janelle Day 4/19/2016 15:30 Janelle Day Medium - 3-7 days 5/2/2016 14:29

137316 JDE Finance JDE voucher GL reclass 3/30/2016 17:28 Resolved Eric Roggeman Edina Dave Schleicher 4/4/2016 10:59 Eric Roggeman Medium - 3-7 days 4/4/2016 11:36

137320 Network Services Add User to Email Distribution Lists 3/31/2016 7:41 Resolved Connie Dalsen LOGIS Peter Carlson 3/31/2016 7:50 Peter Carlson Medium - 3-7 days 3/31/2016 7:50

137321 RecTrac Field Rental Fee - Lights 3/31/2016 8:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/5/2016 9:33 Patty Dexter Medium - 3-7 days 4/5/2016 9:33

137322 Utility Billing Spring Potluck 3/31/2016 8:11 Resolved Amy Dierkhising Maple Grove Pam Kummer 5/19/2016 12:07 Pam Kummer Medium - 3-7 days 5/19/2016 12:07

137324 Infrastructure Group Nexus 5K Power failure testing 3/31/2016 8:15 Resolved Vu Pham LOGIS Vu Pham 3/31/2016 8:17 Vu Pham Medium - 3-7 days 3/31/2016 8:17

137325 JDE HR/Payroll RE: JDE History Data Issue 3/31/2016 8:22 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 3/31/2016 23:24 Nancy Hilary Medium - 3-7 days 3/31/2016 23:23


137327 Infrastructure Group Law mobile application communication with server 3/31/2016 8:29 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

Jack Israel 3/31/2016 8:37 Jack Israel Critical - 1 day 3/31/2016 9:06

137329 Infrastructure Group GV BV Access List Change Request for Monday, April 4 3/31/2016 8:49 Resolved Beth Yurchisin Golden Valley Vu Pham 4/4/2016 13:15 Vu Pham Medium - 3-7 days 4/4/2016 13:15

137330 PIMS Denied Access??? 3/31/2016 8:51 Resolved Katy Hauan Ramsey Judd Harper 3/31/2016 15:45 Judd Harper Medium - 3-7 days 3/31/2016 15:45

137331 Infrastructure Group Switch not powering up 3/31/2016 8:52 Resolved Patty Hartwig Brooklyn Center Vu Pham 4/1/2016 11:25 Vu Pham Medium - 3-7 days 4/1/2016 11:25

137332 Special Assessments LA - Daily Interest Questions 3/31/2016 8:54 In Progress Dianne Quinnell Lakeville Norb Vossen 3/31/2016 15:40 Norb Vossen Medium - 3-7 days

of 186


137333 JDE HR/Payroll Log-In Isn't Working 3/31/2016 9:03 Resolved Jenny Hildebrandt

Dakota

Communications

Center


137334 Special Assessments LA - eProperty and Payment Calculator 3/31/2016 9:04 In Progress Dianne Quinnell Lakeville Norb Vossen 3/31/2016 9:04 System Medium - 3-7 days

137335 Public Safety Mobiles Correction of Citation: 271816200953 3/31/2016 9:08 Resolved Natalie Johnson Richfield Jason Ehlers 4/20/2016 10:46 Jason Ehlers Medium - 3-7 days 4/20/2016 10:46

137336 JDE HR/Payroll Shift codes 3/31/2016 9:15 Resolved Kim Hansen Austin Nikki Heinbuch 3/31/2016 12:58 Nikki Heinbuch Medium - 3-7 days 3/31/2016 13:13

137337 RecTrac

I was shown on how to make more additional slots for the

supergrid…I go into the ‘Additional Controls” change it to 12

from 10 but every time I go into supergrid it automatically

changes it back to 10…

3/31/2016 9:16 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 14:37 Jane Ottum Medium - 3-7 days 4/20/2016 14:37

137338 JDE HR/Payroll EE 107132 3/31/2016 9:17 Resolved Kim Hansen Austin Nancy Hilary 3/31/2016 14:48 Kim Hansen Medium - 3-7 days 4/1/2016 9:42

137339 Service DeskJudd Harper cannot access Shares on Web servers WebTest02,

Web01 and Web023/31/2016 9:43 Resolved Lonnie Rolf LOGIS Joe Rader 4/14/2016 10:11 Joe Rader Medium - 3-7 days 4/14/2016 10:11

137340 Network ServicesInvestigate access to ediscover hold mailbox and DB missing

from GUI in ECP3/31/2016 9:52 Resolved Dan Cook Eagan Brian Peterson 4/1/2016 14:13 Brian Peterson Medium - 3-7 days 4/1/2016 14:13

137341 Service Desk New server for Nagios 3/31/2016 9:58 Resolved Scott Crocker LOGIS Joe Rader 4/6/2016 8:17 Joe Rader Medium - 3-7 days 4/6/2016 8:17

137342 PIMSPIMS Enhancement - Permit Search Screen - Lock modifications

made to grid3/31/2016 10:01 New Julie Silverberg White Bear Lake 3/31/2016 10:13 System


due date

137343 Utility Billing eutilitybilling email deletion 3/31/2016 10:16 Resolved Carissa Hoyt New Hope Pat Lindquist 4/5/2016 8:25 Pat Lindquist Medium - 3-7 days 4/5/2016 8:25

137344 Network Services Sports Center PCI Computer Running Slow 3/31/2016 10:23 Resolved Don Rambow White Bear Lake Chad Remick 3/31/2016 10:34 Adam Maloney Medium - 3-7 days 4/4/2016 9:39


137346 JDE HR/Payroll FW: Payroll Recalc 3/31/2016 10:30 Resolved Shari Rains New Hope Nikki Heinbuch 4/28/2016 11:28 Shari Rains Medium - 3-7 days 4/29/2016 10:52

137348 RecTracPass Visit Processing - Kris Ryan can't process passes for Mousel

family - works fine on other PCs3/31/2016 10:47 Resolved Kris Ryan Maple Grove Sue Christiansen 3/31/2016 13:45 Sue Christiansen Medium - 3-7 days 3/31/2016 13:44

137349 JDE HR/Payroll RE: JDE History Data Issue 3/31/2016 10:51 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/31/2016 23:27 Nancy Hilary Medium - 3-7 days 3/31/2016 23:26

137350 PIMS admin notice changes 3/31/2016 11:02 Resolved Tracy Thorstenson Crystal Judd Harper 4/29/2016 11:55 Jason Zimmermann Medium - 3-7 days 4/29/2016 11:54

137351 JDE Finance hotfix issue 3/31/2016 11:08 Resolved Melissa Schlingman Shakopee Dave Schleicher 4/1/2016 7:47 Melissa Schlingman Medium - 3-7 days 4/1/2016 7:52

137352 RecTrac Request to clone specific reports in RecTrac 3/31/2016 11:13 New Holly Champlin Eagan Sue Christiansen 4/12/2016 10:58 Sue Christiansen Medium - 3-7 days

137354 JDE HR/Payroll Password reset 3/31/2016 11:19 Resolved Marge Bergman Edina Dave Schleicher 3/31/2016 11:47 Marge Bergman Medium - 3-7 days 3/31/2016 11:23

137355 PIMS Needed assistance adding a fee 3/31/2016 11:19 Resolved Jackie Onischuk Edina Maria Rucke 3/31/2016 11:21 Maria Rucke Medium - 3-7 days 3/31/2016 11:21

137356 JDE Finance Duplicate Batch 39130 - Deletion Request 3/31/2016 11:30 Resolved Darla Monson St. Louis Park Dave Schleicher 3/31/2016 11:52 Darla Monson Medium - 3-7 days 3/31/2016 11:53

137357 JDE HR/Payroll Attendance Trend 3/31/2016 11:39 Resolved Richard Johnson New Hope Nancy Hilary 3/31/2016 11:55 Nancy Hilary Medium - 3-7 days 3/31/2016 11:56

137358 Infrastructure Group Status? 3/31/2016 11:45 Resolved Shelli Welter Burnsville Jack Israel 3/31/2016 13:46 Jack Israel Medium - 3-7 days 3/31/2016 13:48

137359 JDE Finance RE: Insight License questions 3/31/2016 11:54 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/31/2016 11:59 Dave Schleicher Medium - 3-7 days 3/31/2016 11:59

137360 RecTrac

Golden Valley Balancing issue (unearned income report) -

Community Center rental for Tanesha George (VSI Ticket

#1254341) - Ross says report may be fixed in .09

3/31/2016 12:05 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:56 Sue Christiansen Medium - 3-7 days

137361 Public Safety General CSO Term 3/31/2016 12:07 New Stefan Bakken Lakeville 3/31/2016 20:03 Terry Hoium Medium - 3-7 days

137362 Service Desk CSO Term 3/31/2016 12:08 Resolved Stefan Bakken Lakeville Peter Carlson 4/1/2016 9:00 Peter Carlson Medium - 3-7 days 4/1/2016 9:00

137363 Network Services Access to Electronic Timecards 3/31/2016 12:09 Resolved John Sutton

Dakota

Communications

Center

Peter Carlson 5/3/2016 15:49 Dave Schleicher Medium - 3-7 days 5/3/2016 15:07

137364 Network Services email archiving setup 3/31/2016 12:41 Resolved Dan Cook Eagan Scott Crocker 4/8/2016 13:02 Scott Crocker Medium - 3-7 days 4/8/2016 13:04

137365 Service Desk Term IPT User 3/31/2016 13:01 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/1/2016 9:16 Peter Carlson Medium - 3-7 days 4/1/2016 9:16

137366 Systems Group Lo-ptk-lrms3 crash 3/31/2016 13:02 Resolved Peter Carlson LOGIS Jeff Sibell 5/9/2016 10:57 Jeff Sibell Medium - 3-7 days 5/9/2016 10:57

137367 RecTrac

#1 Priority Lakeville: Facility Schedule no page break report -

why doesn't Aronson Park, Aronson SBF1 appear on this report?

(VSI #1261295)

3/31/2016 13:22 Internal Testing Patty Dexter Lakeville Sue Christiansen 4/21/2016 10:38 Patty Dexter High - 2 days 4/21/2016 10:38

137368 JDE Finance best reports for CAFR 3/31/2016 13:24 Resolved Angie McIntire Ramsey Dave Schleicher 3/31/2016 14:00 Dave Schleicher Medium - 3-7 days 5/9/2016 18:45

137369 Infinity.Link InternalFA PROD - Apply Web Service Build 3.3.2.11 & GetConsHx

SPROCS3/31/2016 13:43 Resolved Pam Kummer LOGIS Pam Kummer 3/31/2016 16:35 Pam Kummer Critical - 1 day 3/31/2016 16:35

137370 Infrastructure Group LO - remove lo-csr from core 3/31/2016 13:55 New Jack Israel LOGIS Vu Pham Medium - 3-7 days


137372 JDE Finance reset password 3/31/2016 14:08 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/31/2016 15:05 Fran Hanson Medium - 3-7 days 3/31/2016 15:04

137373 JDE HR/Payroll ESS user name and password needed for new hire 3/31/2016 14:12 Resolved Gina Dwyer Eagan Dave Schleicher 4/1/2016 12:36 Dave Schleicher Medium - 3-7 days 4/1/2016 12:36

137374 JDE Finance FW: vacation 3/31/2016 14:13 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/9/2016 12:54 Dave Schleicher Medium - 3-7 days 4/9/2016 12:54

137375 Utility Billing WAV Cycle 3 Sewer Comparison Report 3/31/2016 14:15 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/4/2016 9:27 Pat Lindquist Medium - 3-7 days 4/4/2016 9:27

137376 Infrastructure Group Issues with phone system 3/31/2016 14:24 Resolved Dave Sack Coon Rapids Jason Stickler 3/31/2016 14:50 Jason Stickler Medium - 3-7 days 3/31/2016 14:52

of 186


137377 RecTrac Question on refunding a credit 3/31/2016 14:32 Resolved Lisa Jost Maple Grove Sue Christiansen 4/1/2016 12:44 Sue Christiansen Medium - 3-7 days 4/1/2016 12:44

137378 Service Desk New RA GIS User 3/31/2016 14:35 Resolved Keith Anderson LOGIS Joe Rader 3/31/2016 15:37 Joe Rader Medium - 3-7 days 3/31/2016 15:37

137379 JDE Finance Recurring Invoices 3/31/2016 14:59Pending Client

ResponseJeff Zuba Robbinsdale Dave Schleicher 3/31/2016 15:14 Dave Schleicher Medium - 3-7 days

137380 Network Services FW: St. Louis Park web streaming is down 12:45pm 3/31/16 3/31/2016 15:02 Resolved Reg Dunlap St. Louis Park Kevin Pikkaraine 4/1/2016 15:49 Janelle Day Medium - 3-7 days 4/1/2016 15:49

137381 RecTracUnearned Income Problem - 2/12/16 - balancing issue (VSI

Ticket #1254341) - Ross says report may be fixed in .093/31/2016 15:09 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:56 Sue Christiansen Medium - 3-7 days

137382 Utility Billing Delete Batch? 3/31/2016 15:33 Resolved Greg Moeller Crystal Pam Kummer 4/1/2016 8:51 Pam Kummer Medium - 3-7 days 4/1/2016 8:51

137383 Property Data MI reporting PDS Slowness Issue on comparables details 3/31/2016 15:44 In Progress Jeff Dulac Minnetonka Norb Vossen 3/31/2016 16:50 Norb Vossen Medium - 3-7 days

137384 PIMS Delete Payment $180.00 for Permit 146284 3/31/2016 15:45 Resolved Jackie Onischuk Edina Judd Harper 3/31/2016 15:49 Judd Harper Medium - 3-7 days 3/31/2016 15:49

137385 JDE HR/Payroll W-2C EE 144790 for 2013 and 2014 3/31/2016 15:51 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/18/2016 8:53 Nikki Heinbuch Medium - 3-7 days 5/18/2016 8:53

137386 Infrastructure Group BOC Client Vanishes from Staff PC 3/31/2016 16:02 Resolved Jeff Dulac Minnetonka Jason Stickler 4/4/2016 13:29 Jason Stickler Medium - 3-7 days 4/4/2016 13:29

137387 Special Assessments EA - Payment warning on eProperty 3/31/2016 16:08 Resolved Alexandra O'Leary Eagan Norb Vossen 4/1/2016 8:24 Norb Vossen Medium - 3-7 days 4/1/2016 8:24

137388 JDE HR/Payroll New Hope GL Batch 11681 3/31/2016 16:10 New Nancy Hilary LOGIS 4/1/2016 8:20 Nancy Hilary Medium - 3-7 days

137389 Service Desk ATA Liquor Store #1 3/31/2016 16:17 Resolved Kao Yang Brooklyn Center Joe Rader 4/29/2016 10:56 Joe Rader High - 2 days 5/4/2016 8:54

137390 JDE HR/Payroll RE: PERA GASB 68 3/31/2016 16:23 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/8/2016 14:29 Sandra Tauer Medium - 3-7 days 4/7/2016 12:24

137391 Tracker AdminPhaseware - allow Kao Yang and Patty Hartwig to see each

others' tickets3/31/2016 16:23 Client to Test Patty Hartwig Brooklyn Center Sue Christiansen 4/1/2016 11:40 Sue Christiansen Medium - 3-7 days

137392 JDE Finance Tungsten - GL Coding Grid 3/31/2016 16:27 Resolved Lisa Reiten Apple Valley Jill Davis 4/1/2016 8:40 Lisa Reiten Medium - 3-7 days 4/1/2016 8:40

137393 JDE HR/Payroll Please re-enable KBisek 3/31/2016 18:05 Resolved Katie Bisek Edina Dave Schleicher 3/31/2016 19:02 Dave Schleicher Medium - 3-7 days 3/31/2016 19:02

137394 JDE Finance Title companies 3/31/2016 19:50 Resolved JoAnn Eagen Farmington Dave Schleicher 4/1/2016 15:14 JoAnn Eagen Medium - 3-7 days 4/1/2016 15:29


Ramsey County

Emergency

Communications

Center (RCECC)


137396 Infrastructure Group PCI Compliance – Wireless Scans (FA) 4/1/2016 5:04 Resolved Rob Boerboom Farmington Virginia Vaske 4/8/2016 11:45 Virginia Vaske Medium - 3-7 days 4/8/2016 13:14

137397 Network Services RCECC Monthly Administration of the EMC SAN 4/1/2016 5:07 New Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Kevin Pikkaraine Medium - 3-7 days


Ramsey County

Emergency

Communications

Center (RCECC)

Chad Remick 4/11/2016 8:15 Will Moua Medium - 3-7 days 4/11/2016 8:14


Ramsey County

Emergency

Communications

Center (RCECC)


137400 Utility Billing wav report 4/1/2016 6:43 Resolved Barbara Baer Eden Prairie Connie Dalsen 4/1/2016 9:03 Connie Dalsen High - 2 days 4/1/2016 9:03

137401 Infrastructure Group ED - Edina School District Fiber 4/1/2016 7:14 New Ryan Browning Edina Jack Israel 4/1/2016 7:17 Ryan Browning Medium - 3-7 days


137403 RecTrac02/29/16 Unearned Income issue (VSI Ticket #1254341) - Ross

says report may be fixed in .094/1/2016 8:33 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:57 Sue Christiansen Medium - 3-7 days

137404 Service Desk Websense change 4/1/2016 8:44 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/14/2016 16:33 Joe Rader Medium - 3-7 days 4/14/2016 16:33

137405 RecTrac

Course #1140411-02, under custom schedule we added 4/7/16

as a holiday and rebooked the course. This should have taken

4/7/16 off the supergrid but it didn’t

4/1/2016 8:45 New Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:13 Sue Christiansen Medium - 3-7 days

137406 JDE HR/Payroll Termed employee 127515 mistake on last check 4/1/2016 9:08 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/13/2016 13:43 Karrie Glen Medium - 3-7 days 4/13/2016 13:36

137407 JDE Finance Payroll Outstanding Check List 4/1/2016 9:12 Resolved Cathy Broughten Apple Valley Jill Davis 4/22/2016 8:37 Cathy Broughten Medium - 3-7 days 4/22/2016 8:38

137408 Systems Group FW: [cityit] Locky Ransomware in the area.... 4/1/2016 9:22 Resolved James Goldenstein Eden Prairie Brian Peterson 4/11/2016 8:44 Brian Peterson Medium - 3-7 days 4/11/2016 8:16

137410 JDE HR/Payroll RE: PERA PPED 02/29/16 4/1/2016 9:41 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/5/2016 10:15 Nancy Hilary Medium - 3-7 days 4/5/2016 10:15

137411 RecTrac3/22/16 Unearned Report issue (VSI Ticket #1254341) - Ross

says report may be fixed in .094/1/2016 9:49 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:57 Sue Christiansen Medium - 3-7 days


137413 Service Desk Request for Infortel Reports 4/1/2016 9:50 Resolved Judy Fradenburgh Bloomington Peter Carlson 4/6/2016 8:23 Peter Carlson High - 2 days 4/6/2016 8:23

137414 Utility Billing CIS: Account Disabled: 4/1/2016 10:34 Resolved Coty Hemann St. Louis Park Connie Dalsen 4/1/2016 11:00 Connie Dalsen Medium - 3-7 days 4/1/2016 11:00

137415 Service Desk Path for Eve, At City of new hope 4/1/2016 11:00 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 4/4/2016 13:39 Peter Carlson Medium - 3-7 days 4/4/2016 13:39

of 186


137417 Service Desk Update port service checks for acjlec-gc-asa.acw-psds.org 4/1/2016 11:06 Resolved Adam Maloney LOGIS Joe Rader 4/1/2016 11:08 Joe Rader Medium - 3-7 days 4/13/2016 16:02

137418 JDE Finance F/A 4/1/2016 11:06 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/1/2016 11:26 Lisa Reiten Medium - 3-7 days 4/1/2016 11:24

137419 Utility Billing Finalled eub Accounts 4/1/2016 11:09 Resolved Barbara Virum St. Louis Park Connie Dalsen 4/1/2016 11:45 Connie Dalsen Medium - 3-7 days 4/1/2016 11:45

137420 JDE Finance New printer - needs to be set up for printing from JDE 4/1/2016 11:10 Resolved Don Rambow White Bear Lake Dave Schleicher 4/4/2016 11:37 Dave Schleicher Medium - 3-7 days 4/4/2016 11:37

137421 Service Desk New printer - needs to be set up for printing from JDE 4/1/2016 11:21 Resolved Dave Schleicher LOGIS Chad Remick 4/4/2016 10:01 Dave Schleicher Medium - 3-7 days 4/4/2016 9:55

137422 Infrastructure Group Cert needed for Rochester to connect to portal.logis.org 4/1/2016 11:24 Resolved Norb Vossen LOGIS Virginia Vaske 4/25/2016 13:47 Virginia Vaske Medium - 3-7 days 4/25/2016 13:48

137423 JDE HR/PayrollPolly Branter - all access is gone - last time in a couple weeks

ago4/1/2016 11:45 Resolved Kathy Jo Price Apple Valley Dave Schleicher 4/1/2016 14:30 Kathy Jo Price Medium - 3-7 days 4/1/2016 15:12

137424 JDE HR/Payroll Forgot password 4/1/2016 11:56 Resolved Pat Waterloo Edina Dave Schleicher 4/1/2016 12:01 Dave Schleicher Medium - 3-7 days 4/1/2016 12:01

137425 JDE HR/Payroll New ESS user 4/1/2016 12:00 Resolved Carrie Person Edina Dave Schleicher 4/1/2016 14:23 Carrie Person Medium - 3-7 days 4/1/2016 14:21

137426 Network Services Temporary profile when Remote to Broker 4/1/2016 12:00 Resolved Jason Ehlers LOGIS Joe Rader 4/4/2016 8:09 Joe Rader Medium - 3-7 days 4/4/2016 8:09

137427 RecTracWebtrac customer charged twice (VSI Ticket #1254706 created

to ask why we didn't get emails for this)4/1/2016 12:03 Resolved Kris Ryan Maple Grove Sue Christiansen 4/11/2016 8:40 Lisa Jost Medium - 3-7 days 4/11/2016 8:09

137428 Service Desk FW: UCR Validation Report 4/1/2016 12:03 Resolved Lisa Storey LOGIS Peter Carlson 4/1/2016 12:11 Peter Carlson Medium - 3-7 days 4/1/2016 12:11

137429 JDE HR/Payroll ESS User ID and Password needed 4/1/2016 12:12 Resolved Gina Dwyer Eagan Dave Schleicher 4/1/2016 12:41 Dave Schleicher Critical - 1 day 4/1/2016 12:41

137430 Network Services 2016 Park Shelter Fiber RFP 4/1/2016 12:44 Resolved Clint Pires St. Louis Park Adam Maloney 5/6/2016 8:33 Clint Pires Medium - 3-7 days 5/6/2016 8:33

137431 JDE Finance Tungsten 4/1/2016 12:50 New Lisa Reiten Apple Valley Jill Davis 4/1/2016 15:35 Jill Davis Medium - 3-7 days

137432 PIMS Needed assistance with ePermits 4/1/2016 13:10 Resolved Jeanne McManus Golden Valley Maria Rucke 4/1/2016 13:38 Maria Rucke Medium - 3-7 days 4/1/2016 13:38


137434 JDE Finance How to record US Bank credit card charges and payments in JDE 4/1/2016 13:16 Resolved Jane Yang Robbinsdale Dave Schleicher 4/1/2016 14:01 Jane Yang Medium - 3-7 days 4/1/2016 13:52

137435 RecTracInstallment Billing - process taking an extended period of time to

run (VSI Ticket #1254665)4/1/2016 13:20 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/1/2016 16:03 Ross Tenaglia Medium - 3-7 days 4/1/2016 14:51

137436 Service Desk New Employee 4/1/2016 13:22 Resolved Ray Jozwiak LOGIS Joe Rader 4/4/2016 8:48 Ray Jozwiak Critical - 1 day 4/4/2016 8:48

137437 Systems Group Domain controllers not logging user logins/failures 4/1/2016 13:42 Resolved Paul Schweisthal Maple Grove Brent Rebischke 4/4/2016 15:09 Brent Rebischke Medium - 3-7 days 4/4/2016 14:09

137438 RecTracDo we have the ability to change the default responses for the

waitlist drop down box?4/1/2016 13:59 New Kacie Robinson Lakeville Sue Christiansen 4/13/2016 10:47 Sue Christiansen Medium - 3-7 days

137439 RecTracMinnetonka: RecTrac offline (VIC disconnected) - continuing

issue in .11 (VSI Ticket #1269294)4/1/2016 14:08

Pending Client

ResponseKelly O'Dea Minnetonka Sue Christiansen 5/25/2016 11:37 Landel Cochran


due date

137440 PIMS Changes to License Renewal Format 4/1/2016 14:09 New Shirley Johnson South St. Paul Judd Harper 4/21/2016 10:57 Shirley Johnson Medium - 3-7 days

137441 JDE HR/Payroll Questions 4/1/2016 14:10 Resolved Shari Rains New Hope Nikki Heinbuch 4/1/2016 16:03 Nikki Heinbuch Medium - 3-7 days 4/4/2016 11:19

137442 PIMSNeeded assistance adding/modifying Permit Standard Comments

and Standard Comments4/1/2016 14:31 Resolved Shannon Dietrich Golden Valley Maria Rucke 4/1/2016 14:36 Maria Rucke Medium - 3-7 days 4/1/2016 14:36

137443 Service DeskRequest to Remove Websense Filter from GV-OpenWiFi for

Wednesday, April 6, 20164/1/2016 14:32 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/7/2016 7:17 Peter Carlson Medium - 3-7 days 4/7/2016 7:17

137444Public Safety

DevelopmentData Conversion Delta for Minnetonka 4/1/2016 14:33 Resolved Tom Folie LOGIS Matt O'Brien 4/4/2016 10:00 Matt O'Brien Medium - 3-7 days 4/4/2016 10:00

137445 JDE HR/Payroll Last 2 interims this pay period 4/1/2016 14:35 Resolved Carrie Person Edina Nikki Heinbuch 4/1/2016 15:40 Nikki Heinbuch Medium - 3-7 days 4/1/2016 15:40

137446 RecTracVIC not running at BC (submitted Severity 1 VSI Ticket

#1254707)4/1/2016 14:41 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/6/2016 14:38 Sue Christiansen Critical - 1 day 4/6/2016 14:38

137447 RecTracNetwork Services assistance needed over the weekend to restart

RecTrac VIC appserver as needed4/1/2016 14:48 Resolved Logis Internal LOGIS Sue Christiansen 5/1/2016 8:57 Peter Carlson Medium - 3-7 days 4/6/2016 14:22

137449 RecTrac Event Timer Not Running 4/1/2016 14:50 Resolved Beth Simonsen Crystal Sue Christiansen 4/1/2016 15:09 Sue Christiansen Medium - 3-7 days 4/1/2016 15:09

137450 PIMS Need to add Kandiyohi County for Willmar 4/1/2016 15:22 Ready for Release Maria Rucke LOGIS Maria Rucke 5/25/2016 13:01 Maria RuckeProject - no specified

due date


137452 Network Services BP Officer unable to get to CJIINQA website 4/1/2016 16:40 Resolved Jill BondhusRice/Steele

Consolidated PSAPAdam Maloney 4/4/2016 7:53 Adam Maloney Medium - 3-7 days 4/4/2016 7:53

137453 RecTrac#1 Priority: Tree sale inventory...report does not reflect the

actual #'s sold? (in progress with VSI)4/1/2016 16:41 Resolved Patty Dexter Lakeville Sue Christiansen 4/25/2016 16:36 Winfield Reichard High - 2 days 4/25/2016 16:25

137454 Infrastructure Group Undeliverable Messages Mailbox 4/1/2016 17:20 Resolved Judy Fradenburgh Bloomington Jason Stickler 4/6/2016 6:51 Jason Stickler Medium - 3-7 days 4/6/2016 6:51


137456 JDE HR/Payroll Password reset request 4/2/2016 8:17 Resolved Bryan Hamilton St. Louis Park Dave Schleicher 4/2/2016 10:53 Bryan Hamilton Medium - 3-7 days 4/2/2016 10:29

137457 Network Services Websense Update 4/2/2016 12:49 Resolved Jeff Dulac Minnetonka Peter Carlson 4/8/2016 14:20 Peter Carlson Medium - 3-7 days 4/8/2016 14:20

137458 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/2/2016 14:02 Resolved Andy Gardner Minnetonka Dave Schleicher 4/3/2016 12:07 Denise Heimerman Medium - 3-7 days 4/3/2016 12:07

of 186


137459 Utility Billing Meter Upgrade Report 4/3/2016 15:55Pending Client

ResponseErin Nielsen Golden Valley Pam Kummer 4/4/2016 12:24 Pam Kummer Medium - 3-7 days

137460 Utility Billing Create Organics Referral Program 4/3/2016 17:01Pending Client

ResponseKatrina Mattson St. Louis Park Pam Kummer 4/18/2016 11:13 Pam Kummer Medium - 3-7 days

137461 RecTracSt. Louis Park: Need RecTrac Reports for Audit (VSI Ticket

#1254816)4/3/2016 19:53 Resolved Darla Monson St. Louis Park Sue Christiansen 4/12/2016 10:40 Sue Christiansen Critical - 1 day 4/8/2016 16:32

137462 Service Desk Fwd: BC Aware Call Record 4/3/2016 21:51 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/19/2016 9:04 Patty Hartwig Medium - 3-7 days 4/19/2016 10:04

137463 Service Desk FW: Login for Server 4/4/2016 6:28 Resolved George Jensen Anoka County JLEC Chad Remick 4/4/2016 15:25 Chad Remick High - 2 days 4/4/2016 15:25

137464 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/4/2016 7:32 Resolved Mike Trow Minnetonka Dave Schleicher 4/4/2016 7:34 Dave Schleicher Medium - 3-7 days 4/4/2016 7:34

137465 Network Services Drives Not Mapping 4/4/2016 7:57 Resolved Connie Dalsen LOGIS Peter Carlson 4/11/2016 7:40 Peter Carlson Medium - 3-7 days 4/11/2016 7:40

137466 Utility Billing RE: MG - Bill Print Image & Consumption History 4/4/2016 8:04 Resolved Pam Kummer LOGIS Pam Kummer 4/4/2016 11:33 Pam Kummer Critical - 1 day 4/4/2016 11:33

137467 Infrastructure Group Calls dropped in IPCC after 1 hour 4/4/2016 8:13 Resolved Judy Fradenburgh Bloomington Jude Giron 4/13/2016 12:43 Jude Giron High - 2 days 4/13/2016 12:45

137468 RecTrac Maple Grove - VIC disconnection issues on Friday, April 1 4/4/2016 8:28 Resolved Lisa Jost Maple Grove Sue Christiansen 4/6/2016 15:12 Sue Christiansen Medium - 3-7 days 4/6/2016 15:11

137469 Network Services Unable to print to new Toshiba printer 4/4/2016 8:35 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:00 Chad Remick Medium - 3-7 days 4/4/2016 8:56

137470 Infrastructure Group Open ping and tcp 5666 for Nagios 4/4/2016 8:41 Resolved Joe Rader LOGIS Jason Stickler 4/6/2016 5:48 Jason Stickler Medium - 3-7 days 4/6/2016 5:48

137471 Utility Billing CC ub-paypal does not balance 4/4/2016 8:44 Resolved Jane Yang Robbinsdale Pat Lindquist 4/4/2016 13:28 Pat Lindquist Medium - 3-7 days 4/4/2016 13:28

137472 Infrastructure Group 1215 Mailbox Missing Info 4/4/2016 8:47 Resolved Dean Busch Robbinsdale Jude Giron 4/5/2016 13:54 Jude Giron Medium - 3-7 days 4/5/2016 13:54

137473 Systems Group Request for Memory Increase on GV-Relay 4/4/2016 8:50 Resolved Beth Yurchisin Golden Valley Brent Rebischke 4/4/2016 15:50 Brent Rebischke Medium - 3-7 days 4/4/2016 15:50

137474 Service DeskAdd Darla Monson (St. Louis Park) to the LO RecTrac 10.3

mailing list ([email protected])4/4/2016 9:05 Resolved Sue Christiansen LOGIS Peter Carlson 4/4/2016 9:54 Peter Carlson Medium - 3-7 days 4/4/2016 9:54

137475Public Safety

DevelopmentDisable legacy interfaces for Minnetonka 4/4/2016 9:09 Resolved Matt O'Brien LOGIS Matt O'Brien 4/12/2016 12:19 Matt O'Brien Medium - 3-7 days 4/12/2016 12:19

137476 PIMS WI - Go Live issues 4/4/2016 9:14 New Logis Internal LOGIS Maria RuckeProject - no specified

due date

137477 PIMSWI - Issue validating PIMS addresses vs addresses in Property

Data from county4/4/2016 9:16 Resolved Meg Feikema Willmar Lonnie Rolf 4/11/2016 8:16 Lonnie Rolf High - 2 days 4/11/2016 8:16

137478Public Safety

DevelopmentTTGIS - CAD prod city names need work 4/4/2016 9:21 Resolved Terry Hoium LOGIS Matt O'Brien 4/11/2016 10:39 Matt O'Brien Medium - 3-7 days 4/11/2016 6:36

137479 RecTracWebTrac - "Forgot password" - does not send emails to

customers (and other email issues) (VSI Ticket #1255651)4/4/2016 9:21 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 8:49 Sue Christiansen Medium - 3-7 days 4/12/2016 8:49

137480 PIMS WI - Cannot add required inspections to converted permits 4/4/2016 9:44 Resolved Meg Feikema Willmar Lonnie Rolf 4/4/2016 10:37 Lonnie Rolf Critical - 1 day 4/4/2016 10:37

137481 Infrastructure Group Neptune Server Upgrade requires open ports 4/4/2016 9:47 Resolved Matt Henning Maple Grove Virginia Vaske 4/14/2016 10:26 Virginia Vaske Medium - 8-14 days 4/14/2016 10:26

137482 Infrastructure Group WTP Switch Change 4/4/2016 9:50 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/12/2016 9:05 Virginia Vaske Medium - 3-7 days 4/12/2016 9:06

137483 Service Desk please reset Citrix 4/4/2016 9:53 Resolved Joanne Paul Golden Valley Peter Carlson 4/7/2016 15:09 Joanne Paul Medium - 3-7 days 4/4/2016 13:16


137485 Infrastructure Group Open access for PtoV conversion 4/4/2016 9:59 Resolved Scott Crocker LOGIS Vu Pham 4/5/2016 14:33 Vu Pham Medium - 3-7 days 4/5/2016 14:33

137486 RecTrac"Auto Pass Renewal Continue" - remove from kiosk, and

substitute "Please renew in the office" (VSI Ticket #1254925)4/4/2016 10:05 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 10:43 Sue Christiansen Medium - 3-7 days 4/13/2016 10:43

137488 PIMSWI - Permit and inspection reports will not print to the proper

printer4/4/2016 10:12 Resolved Maria Rucke LOGIS Lonnie Rolf 4/5/2016 8:55 Lonnie Rolf Critical - 1 day 4/4/2016 13:26

137489 JDE HR/Payroll Payroll Report using Hubble 4/4/2016 10:22 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 4/4/2016 10:55 Laurie Tornquist Medium - 3-7 days 4/4/2016 11:11

137490 PIMS "unwaive" some fees for Citation 15-019325-01 4/4/2016 10:27 Resolved Tanya Kopaygorodskaya Crystal Sue Christiansen 4/4/2016 10:35 Sue Christiansen Medium - 3-7 days 4/4/2016 10:35

137491 Systems Group Certificate error when members attempt to access Commvault 4/4/2016 10:28 Resolved Scott Crocker LOGIS Jeff Sibell 4/5/2016 13:28 Jeff Sibell Medium - 3-7 days 4/5/2016 13:28


137493 JDE Finance W.O. #9164 4/4/2016 10:38 Resolved Kathleen Hall Maple Grove Jill Davis 4/4/2016 11:04 Kathleen Hall Medium - 3-7 days 4/4/2016 11:19

137494 JDE HR/Payroll RE: ESS Activate Seasonal Employees 4/4/2016 10:42 Resolved Cindy Nelson Ramsey Dave Schleicher 4/4/2016 11:45 Dave Schleicher Medium - 3-7 days 4/4/2016 11:45

137495 RecTracApril 4: VIC failures at Eagan (Eagan DOES have VIC up to date

on all PCs) - see also 137497 (VSI Ticket #1255064)4/4/2016 10:45 Resolved Robyn Chapman Eagan Sue Christiansen 5/10/2016 15:17 Sue Christiansen High - 2 days 5/10/2016 15:17

137496 RecTracProgram Status Report Issues - some programs are showing up

with "0" enrolled, when there are enrollees. Worked last week.4/4/2016 11:06 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:36 Sue Christiansen Medium - 3-7 days 4/12/2016 15:36

of 186


137497 RecTracEagan: VIC Issues - Mike St. Clair - No Credit Card Profile error

(see also Inc. 137495) - VSI Ticket #12550644/4/2016 11:13 Resolved Jennifer Nelson Eagan Sue Christiansen 4/4/2016 16:39 Sue Christiansen Critical - 1 day 4/4/2016 16:39

137498 Service Desk Issue with Brooklyn Center Share 4/4/2016 11:13 Resolved Dave Schleicher LOGIS Peter Carlson 4/4/2016 15:21 Peter Carlson Medium - 3-7 days 4/4/2016 15:21

137499 Network Services Restore single file from July 15th, 2015 - DO NOT OVERWRITE! 4/4/2016 11:32 Resolved Keith Anderson LOGIS Joe Rader 4/4/2016 13:24 Keith Anderson Medium - 3-7 days 4/4/2016 13:24

137500 Network Services Infortel 4/4/2016 11:35 Resolved Judy Fradenburgh Bloomington John Paulsen 4/6/2016 15:28 John Paulsen Medium - 3-7 days 4/6/2016 15:28

137501 JDE HR/Payroll Incorrect Pay Type 4/4/2016 11:43 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/4/2016 12:16 Nikki Heinbuch Medium - 3-7 days 4/4/2016 12:16

137502 JDE Finance PIMS upload 4/4/2016 12:08Pending Client

ResponseLinda Fink Eagan Dave Schleicher 4/4/2016 13:21 Linda Fink Medium - 3-7 days

137503 Public Safety General RE: New patrol officer 4/4/2016 12:14 Resolved Karen WhittakerRice/Steele

Consolidated PSAP4/8/2016 9:23 Jason Ehlers Medium - 3-7 days 4/8/2016 9:23

137504 Network Services Adjust Logis drive map GPO 4/4/2016 12:41 Resolved Brian Peterson LOGIS Brian Peterson 4/20/2016 9:30 Brian Peterson Medium - 3-7 days 4/20/2016 9:30

137505 JDE HR/Payroll ESS Account Number Validation 4/4/2016 12:46 New Jennifer HoffmanHutchinson Utility

CommissionNancy Hilary 4/4/2016 14:02 Nancy Hilary Medium - 3-7 days

137506 Tracker Admin Duplicate PW Individual 4/4/2016 12:49 Resolved Nancy Hilary LOGIS Sue Christiansen 4/4/2016 13:07 Sue Christiansen Medium - 3-7 days 4/4/2016 13:07

137507 Network Services Neptune Server Upgrade requires open ports 4/4/2016 12:52 Resolved Virginia Vaske LOGIS Virginia Vaske 4/4/2016 12:53 Virginia Vaske Medium - 3-7 days 4/4/2016 12:53

137508 Service Desk Possible virus infected computer 4/4/2016 13:25 Resolved Don Rambow White Bear Lake Joe Rader 4/4/2016 14:03 Joe Rader Medium - 3-7 days 4/4/2016 14:03

137510 Infrastructure GroupED-LDAP VPN & EdinaCity SSID access to CIS Utility Billing

software4/4/2016 13:39 Resolved Katie Bisek Edina Jason Stickler 5/11/2016 11:49 Jason Stickler Medium - 3-7 days 5/11/2016 11:49

137511 RecTracPotential double booking - facility reservations - top reservation

doesn't look right4/4/2016 13:54 New Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:12 Sue Christiansen Medium - 3-7 days

137512 Systems Group Discovery Search Mailbox not backed up on 4/1/16 4/4/2016 13:55 Resolved Dan Cook Eagan John Paulsen 4/8/2016 10:09 Dan Cook Medium - 3-7 days 4/8/2016 11:06

137513 Utility Billing please hard delete the following profile in Infinity.link 4/4/2016 14:10 Resolved Beth Marshall Richfield Pat Lindquist 4/4/2016 14:13 Pat Lindquist Medium - 3-7 days 4/4/2016 14:13

137514Public Safety

DevelopmentCitation failures on PersonHairColorText values 4/4/2016 14:21 Resolved John Nichols LOGIS Matt O'Brien 4/5/2016 14:22 Matt O'Brien Medium - 3-7 days 4/5/2016 14:22

137515 RecTracEagan: ECC Facility Reservation Reports - need to replicate

Facility Schedule Report from Class (VSI Ticket #1261181)4/4/2016 14:35

Pending Vendor

ResponseMarshall Grange Eagan Sue Christiansen 5/24/2016 10:59 Andrew Tipper Critical - 1 day

137516 Service Desk Citrix 4/4/2016 14:36 Resolved Lisa Storey LOGIS Joe Rader 4/4/2016 16:00 Joe Rader Medium - 3-7 days 4/4/2016 16:00

137517 RecTrac ECC-Jacob Sanchez - can't find debit balance on account to fix it 4/4/2016 14:44 In Progress Marshall Grange Eagan Paul Norton 4/12/2016 10:57 Sue Christiansen High - 2 days

137518 RecTracScheduled reports stopped running - no event timer error, other

reports run fine4/4/2016 15:09 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/11/2016 12:17 Kelly O'Dea High - 2 days 4/11/2016 12:17


137520 Network Services Please install ESUs into PD910 and xxP for the following batches: 4/4/2016 15:12 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:11 Jill Davis Medium - 3-7 days 4/5/2016 7:10

137521 Network ServicesPlease download and install the following ESU to DV910 -

JM193544/4/2016 15:16 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:16 Nolan Little Medium - 3-7 days 4/5/2016 7:16

137524 PIMS ePermits - Site Settings "Messages" 4/4/2016 15:41 In Progress Katy Hauan Ramsey Judd Harper 4/6/2016 15:12 Judd Harper Medium - 3-7 days

137525 Network Services LO Outside cities ASA vulnerability 4/4/2016 15:48 New Jack Israel LOGIS Jack Israel 4/4/2016 15:48 Adam Maloney Medium - 3-7 days

137526 PIMS Remove payment entry 4/4/2016 15:50 Resolved Brian WeidemannMetropolitan

Airports CommissionJudd Harper 4/4/2016 16:03 Judd Harper Medium - 3-7 days 4/4/2016 16:03

137527 JDE Finance Rec Trac Upload 4/4/2016 16:01Pending Client

ResponseLinda Fink Eagan Dave Schleicher 4/6/2016 11:28 Paul Norton Medium - 3-7 days

137528 Service Desk Database restore 4/4/2016 16:21 Resolved Matt O'Brien LOGIS Joe Rader 4/4/2016 16:33 Joe Rader Medium - 3-7 days 4/4/2016 16:37

137529Public Safety

DevelopmentTTRMS - APS citations offense lookup failing 4/4/2016 16:30 Resolved Lisa Storey LOGIS Matt O'Brien 4/5/2016 14:21 Matt O'Brien Medium - 3-7 days 4/5/2016 14:21

137530 PIMS WI - PID is not printing on permit 4/4/2016 16:37 Resolved Maria Rucke LOGIS Judd Harper 5/25/2016 14:48 Judd Harper High - 2 days 5/25/2016 14:49

137531 Network Services Please build and deploy DVU160405 for JM19354. Help with SI? 4/5/2016 7:20 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:52 Nolan Little Medium - 3-7 days 4/5/2016 7:52

137532 Network Services Configure Backend for New Phone 4/5/2016 7:53 Resolved Dustin Hammond St. Louis Park Peter Carlson 4/5/2016 13:15 Peter Carlson Medium - 3-7 days 4/6/2016 8:35

137533 JDE Finance FW: Proxy for Terry Just in Tungsten 4/5/2016 8:03 Resolved Sheri Robertson Maple Grove Dave Schleicher 4/5/2016 8:25 Sheri Robertson Medium - 3-7 days 4/5/2016 8:15

137534 Network Services Please install JM19354 to PY910, XXC, and PS910. 4/5/2016 8:15 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 9:13 Nolan Little Medium - 3-7 days 4/5/2016 9:13

137535 Systems Group disk is WARNING 4/5/2016 8:29 Resolved Joe Rader LOGIS Jeff Sibell 4/12/2016 11:35 Jeff Sibell Medium - 3-7 days 4/12/2016 11:35

137536 JDE HR/Payroll Reset JDE Password 4/5/2016 8:33 Resolved Wanita Williams Golden Valley Dave Schleicher 4/5/2016 8:35 Dave Schleicher Medium - 3-7 days 4/5/2016 8:35

137537 Property Data EA - Transfer ftp to DC 4/5/2016 8:33 Resolved Alexandra O'Leary Eagan Norb Vossen 4/28/2016 15:10 Norb Vossen Medium - 3-7 days 4/28/2016 15:10

of 186


137538 JDE Finance Robbinsdale - New employee 4/5/2016 8:35 Resolved Larry Jacobson Robbinsdale Dave Schleicher 4/28/2016 9:04 Dave Schleicher Medium - 3-7 days 4/28/2016 9:05

137539 JDE HR/Payroll Void/ Returned funds EE 116615 4/5/2016 8:44 Resolved Greg Moeller Crystal Nikki Heinbuch 4/18/2016 9:23 Greg Moeller Medium - 3-7 days 4/6/2016 12:29

137540 JDE HR/Payroll Deposit Advice to attach. 4/5/2016 8:53 Resolved Wanita Williams Golden Valley Nikki Heinbuch 4/5/2016 9:05 Wanita Williams Medium - 3-7 days 4/5/2016 9:02

137541 PIMS Editing an existing permit - message change 4/5/2016 9:14 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/20/2016 14:35 Maria RuckeProject - no specified

due date

137542 Network Services Restore single file from July 15th, 2015 - DO NOT OVERWRITE! 4/5/2016 9:17 Resolved Keith Anderson LOGIS Joe Rader 4/5/2016 10:04 Joe Rader Medium - 3-7 days 4/5/2016 10:04

137543 Systems Group My H Drive 4/5/2016 9:19 Resolved Sue Gillis LOGIS Brian Peterson 4/11/2016 8:09 Brian Peterson Medium - 3-7 days 4/11/2016 8:09

137544 JDE HR/Payroll EE 108237 Patrol to Sgt. :-) 4/5/2016 9:22 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 5/23/2016 15:46 Nancy Hilary Medium - 3-7 days 5/23/2016 15:46



137547 Public Safety Records Citrix printing issue 4/5/2016 9:39 Resolved Dean Busch Robbinsdale 4/27/2016 16:21 Dean Busch Medium - 3-7 days 4/27/2016 16:21

137548 Network Services New badge - Virginia 4/5/2016 9:39 Resolved Virginia Vaske LOGIS Lori Hackett 4/9/2016 23:16 Lori Hackett Medium - 3-7 days 4/9/2016 23:16

137549 Network Services RE: ID Badge Contractor - Robert Lilly 4/5/2016 9:45 Resolved Dimitrios Hilton LOGIS Lori Hackett 4/9/2016 23:15 Lori Hackett Medium - 3-7 days 4/9/2016 23:15

137550 Network Services Migration of server to virtual server - FS2 4/5/2016 9:46 New Kevin Pikkaraine LOGIS Robert Haight Medium - 3-7 days

137551 Network Services Migration of server to virtual server - PhaseWare 4/5/2016 9:52 In Progress Kevin Pikkaraine LOGIS Bob Schlick 4/28/2016 9:43 Carl Pearson Medium - 3-7 days

137552 Network Services Apply Renewed Symantec Licenses - WMF 4/5/2016 9:55Pending Client


137553 Network Services Please install JM19354 to PD910 and xxP 4/5/2016 10:00 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 10:43 Nolan Little Medium - 3-7 days 4/5/2016 10:43

137554 Network Services RI VMWare Server Purchase 4/5/2016 10:01 Resolved Jason Shostedt Richfield Lori Hackett 5/19/2016 10:24 Lori Hackett Medium - 3-7 days 5/19/2016 10:24

137555 Infrastructure Group Voice messages are showing up in the Undeliverable VM box 4/5/2016 10:02 Resolved Judy Fradenburgh Bloomington Jude Giron 4/18/2016 14:14 Jude Giron Medium - 3-7 days 4/18/2016 14:14

137556 JDE HR/PayrollNEW HIRES & REHIRES FOR ESS SETUP ACCRUAL AND TIME

ENTRY PLEASE :)4/5/2016 10:03 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 9:47 Julie Nowlan Medium - 3-7 days 4/6/2016 9:54

137557 Service Desk VPN access 4/5/2016 10:06 Resolved John Peterson St. Louis Park Peter Carlson 4/6/2016 8:39 Peter Carlson Medium - 3-7 days 4/6/2016 12:16

137558 RecTrac

#1 Priority: Master Daily report shows Rolling Oaks Park

registration but not Dakota Heights Park registration (VSI Ticket

#1259193)

4/5/2016 10:10 Resolved Patty Dexter Lakeville Sue Christiansen 4/22/2016 7:23 Keriann O'Leary High - 2 days 4/21/2016 13:58

137559 Utility Billing Storm Drain Block Summary 4/5/2016 10:10 Resolved Joe Gibbs Eagan Connie Dalsen 4/7/2016 9:34 Connie Dalsen Medium - 3-7 days 4/7/2016 9:34

137560 Infrastructure Group Troubleshoot issue with CY-meter solar panel devices 4/5/2016 10:20 Resolved Nancy Johnson Crystal John Wondra 4/7/2016 10:05 John Wondra Medium - 3-7 days 4/7/2016 10:05

137561 Infrastructure Group Build infrastructure for new RI VMWare server. 4/5/2016 10:28 Resolved Jason Shostedt Richfield Virginia Vaske 5/23/2016 16:15 Virginia Vaske High - 2 days 5/23/2016 16:12

137562 PIMS WI - Fields are not proper case in Permit_Mstr 4/5/2016 10:28 Resolved Maria Rucke LOGIS Lonnie Rolf 4/5/2016 11:21 Lonnie RolfProject - no specified

due date4/5/2016 11:21

137563 Network Services Infortel report for 6516755000 4/5/2016 10:30 Resolved Dan Cook Eagan John Paulsen 4/8/2016 9:24 Tami Maddio Medium - 3-7 days 4/8/2016 9:24

137564 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/5/2016 10:30 Resolved Celeste McDermott Minnetonka Dave Schleicher 4/6/2016 9:15 Denise Heimerman Medium - 3-7 days 4/5/2016 10:35

137565Public Safety

DevelopmentQuestion about BI Web Report 4/5/2016 10:36 Resolved Diane Bastyr Lakeville Matt O'Brien 4/5/2016 11:10 Matt O'Brien Medium - 3-7 days 4/5/2016 11:10

137566 Network Services Please assess/recommend Microsoft licensing for Richfield 4/5/2016 10:37 Resolved Jason Shostedt Richfield Janelle Day 4/14/2016 16:21 Janelle Day Medium - 8-14 days 4/14/2016 16:22

137567 Public Safety Mobiles APS citations failing import to Tritech RMS (missing Severity) 4/5/2016 10:37 Resolved Matt O'Brien LOGIS Jason Ehlers 5/23/2016 15:01 Jason Ehlers Medium - 3-7 days 5/23/2016 15:01

137568 Property Data ED - question for Value Notice Revised PID range 4/5/2016 10:46 Resolved Mitzi Wicklund Edina Norb Vossen 4/5/2016 10:49 Norb Vossen Medium - 3-7 days 4/5/2016 10:49

137569 RecTracShelter Refund didn't process (didn't post to customer's credit

card - now shows $0 refunded)4/5/2016 10:54

Pending Client

ResponseSheila Van Sloun Golden Valley Paul Norton 4/13/2016 9:01 Sue Christiansen High - 2 days

137570 RecTrac New Hope: RecTrac Down 4/5/2016 11:16 Resolved Paul Norton LOGIS Paul Norton 4/5/2016 11:26 Paul Norton Medium - 3-7 days 4/5/2016 11:26

137571 PIMS Monthly Zoning Report 4/5/2016 11:21 Client to Test Megan DeSchepper Willmar Tim Lovestrand 4/14/2016 12:21 Judd Harper Medium - 3-7 days

137572 JDE HR/Payroll Interim Check 4/5/2016 11:28 Resolved Patti Kent Shakopee Nikki Heinbuch 4/5/2016 16:30 Patti Kent Medium - 3-7 days 4/5/2016 11:39

137573 PIMS Follow-Up Date Report 4/5/2016 11:30 Resolved Kelsi Delbosque Willmar Judd Harper 5/25/2016 14:26 Judd Harper Medium - 3-7 days 5/25/2016 14:27

137574 Network Services MG_SDE DB Restore 4/5/2016 11:33 Resolved Ben Treptow LOGIS Joe Rader 4/5/2016 14:27 Joe Rader Critical - 1 day 4/5/2016 14:27

137575 Service Desk IPT change 4/5/2016 11:44 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/5/2016 13:07 Peter Carlson Medium - 3-7 days 4/5/2016 13:07

137576 JDE Finance proxy 4/5/2016 12:02 New Lisa Reiten Apple Valley Jill Davis 4/5/2016 14:36 Dave Schleicher Medium - 3-7 days

137578 Utility Billing Cycle Billing 1 Garbage 4/5/2016 12:27Pending Client

ResponseCindy McMillen Farmington Pam Kummer 4/5/2016 12:27 Pam Kummer Medium - 3-7 days


137580 Infrastructure Group VPN Connection issues staying connected 4/5/2016 13:01 Resolved Jill Davis LOGIS Jason Stickler 5/6/2016 11:57 Jason Stickler Medium - 3-7 days 5/6/2016 11:57

137581 JDE Finance Tungsten check run missing 2 images 4/5/2016 13:12 New Sheri Robertson Maple Grove 4/5/2016 13:12 Sheri Robertson Medium - 3-7 days

of 186


137582 PIMS WI - Additions in PIMS do not match additions in Property Data 4/5/2016 13:22 Resolved Meg Feikema Willmar Lonnie Rolf 4/11/2016 8:15 Lonnie Rolf High - 2 days 4/11/2016 8:15

137583 JDE Finance jde - locked account 4/5/2016 13:41 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 4/5/2016 13:44 Tiffany Robinson Medium - 3-7 days 4/5/2016 13:43

137584 RecTrac Live to demo 4/5/2016 13:55 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/5/2016 15:49 Paul Norton Medium - 3-7 days 4/5/2016 15:49

137586 Network Services 2016 Symantec Renewal - Crystal 4/5/2016 14:30 Resolved Nancy Johnson Crystal Lori Hackett 5/26/2016 15:49 Lori Hackett Medium - 3-7 days 5/26/2016 15:50

137587 Network Services Lansweeper Renewal - RCECC 4/5/2016 14:34Pending Vendor

ResponseDave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Lori Hackett 5/25/2016 12:42 Lori Hackett Medium - 3-7 days

137588 JDE HR/Payrollmore new hire rehires for ess setup of timecard accrual

roles..THANKS4/5/2016 14:38 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 9:47 Julie Nowlan Medium - 3-7 days 4/6/2016 9:54

137589 Service Desk Token Setup 4/5/2016 14:41 Resolved Dean Busch Robbinsdale Joe Rader 4/6/2016 14:44 Joe Rader Medium - 3-7 days 4/6/2016 14:44

137590Public Safety

DevelopmentEnable directory security on TTRMS RIF IIS sites 4/5/2016 14:43 Resolved Matt O'Brien LOGIS Matt O'Brien 4/25/2016 12:34 Matt O'Brien


due date4/25/2016 12:34

137591 Utility Billing Bill message exception 4/5/2016 14:55 Resolved Amy Dierkhising Maple Grove Pam Kummer 4/5/2016 16:15 Pam Kummer Medium - 3-7 days 4/5/2016 16:15

137593 Infrastructure Group Open Visionaire VM network up to Commvault servers 4/5/2016 15:01 Resolved Scott Crocker LOGIS Adam Maloney 5/3/2016 7:23 Adam Maloney Medium - 3-7 days 5/3/2016 7:23

137594 Network Services Please assemble, build and deploy PDF160405 as scheduled 4/5/2016 15:08 Resolved Nancy Hilary LOGIS Nolan Little 4/7/2016 18:07 Nancy Hilary Medium - 3-7 days 4/7/2016 18:06

137595 Utility Billing Adjust Previous Date on Cycle 1 & 2 Bills 4/5/2016 15:10Pending Client

ResponseCindy McMillen Farmington Pam Kummer 4/5/2016 15:29 Pam Kummer Medium - 3-7 days

137596 JDE Finance AP Positive Pay File 4/5/2016 15:15 Resolved Larry Jacobson Robbinsdale Nancy Hilary 4/5/2016 15:21 Nancy Hilary Medium - 3-7 days 4/5/2016 15:21

137597 Special Assessments BU - S/A Deferral options to UNdefer a Senior deferral 4/5/2016 15:26Pending Client

ResponseMolly Stone Burnsville Norb Vossen 4/5/2016 15:26 System


due date

137598 RecTrac

Passed to VSI for consulting: Brooklyn Center: 2 tabs missing

from HH form - additional phone #s and additional email

addresses

4/5/2016 15:36 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/22/2016 8:22 Paul Norton Medium - 3-7 days 4/22/2016 8:21

137599 Service Desk SQL Backups 4/5/2016 15:40 Resolved Cassandra Stickler LOGIS Scott Crocker 4/7/2016 8:21 Scott Crocker Medium - 3-7 days 4/7/2016 8:21

137600 Utility Billing Assist with recycle chrg 4/5/2016 15:52 Resolved JoAnn Eagen Farmington Pat Lindquist 4/6/2016 10:12 Pat Lindquist Medium - 3-7 days 4/6/2016 10:12

137601 Infrastructure Group Reduce size of Nexus internal access list to-Printrak 4/5/2016 16:06 Resolved Jack Israel LOGIS John Wondra 4/12/2016 11:57 John Wondra Medium - 3-7 days 4/12/2016 11:57

137602 RecTracSetup instructions weren’t on the printed facility maintenance

report in the comments section4/5/2016 16:36 New Kate Egert Minnetonka Sue Christiansen 4/13/2016 10:12 Sue Christiansen Medium - 3-7 days

137603 Infrastructure Group Access Request 4/5/2016 22:57 Resolved Tyre FantMinnesota Transit


137604 JDE HR/Payroll RE: PERA GASB 68 4/6/2016 6:27 In Progress Jill Berger Brooklyn Center Nancy Hilary 4/13/2016 15:44 Nancy Hilary Medium - 3-7 days

137605 Public Safety General Bi-Web 4/6/2016 6:46 Resolved Stephanie Mellesmoen Apple Valley 4/6/2016 7:02 John Rogers High - 2 days 4/6/2016 7:02


137607 Utility Billing Annual STF Proration on Final Bills 4/6/2016 7:53 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/11/2016 11:35 Connie Dalsen Medium - 3-7 days 4/7/2016 9:18

137608 Service Desk FW: UUCIS Subcommittee Meeting 4/6/2016 8:11 Resolved Danny Barth Lakeville Joe Rader 4/6/2016 15:11 Joe Rader Medium - 3-7 days 4/6/2016 15:11

137609 JDE HR/Payroll Interims for review 4/6/2016 8:24 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/6/2016 8:36 Nikki Heinbuch Medium - 3-7 days 4/6/2016 8:36

137610 Infrastructure Group Access List Change 4/6/2016 8:24 Resolved Ryan Browning Edina Adam Maloney 4/20/2016 14:36 Adam Maloney Medium - 3-7 days 4/20/2016 14:36

137611 JDE HR/Payroll WBL - Terminate JDE ESS Accrual Role only 4/6/2016 8:25 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/6/2016 8:55 Nikki Heinbuch Medium - 3-7 days 4/6/2016 8:55

137612 JDE Finance New PCARD statement 4-1-16 4/6/2016 8:26 Resolved Brandi Aitkin Apple Valley Dave Schleicher 4/11/2016 8:19 Brandi Aitkin Medium - 3-7 days 4/9/2016 12:51

137613 RecTrac

4 out of every 5 times when I try to link a “Question” to an

activity I get a blank screen that says New Panel (VSI Ticket

#1257159)

4/6/2016 8:52Pending Client

ResponseJan Clark Maple Grove Sue Christiansen 5/4/2016 9:04 Mike Donaruma High - 2 days

137614 JDE Finance Insight Error 4/6/2016 8:52 Resolved Rachel Romansky Shakopee Dave Schleicher 4/7/2016 7:55 Dave Schleicher Medium - 3-7 days 4/7/2016 7:55

137615 Infrastructure GroupNew IP Address for Shakopee Insight user - need to update

access4/6/2016 9:14 Resolved Dave Schleicher LOGIS Jason Stickler 4/7/2016 7:54 Dave Schleicher Medium - 3-7 days 4/7/2016 7:52

137616 JDE Finance copy a model account 4/6/2016 9:18 Resolved Angie McIntire Ramsey Dave Schleicher 4/6/2016 9:47 Angie McIntire Medium - 3-7 days 4/6/2016 9:49

137617 Utility Billing Advanced Search 4/6/2016 9:23 Resolved Deb Montilino St. Louis Park Pam Kummer 4/7/2016 12:05 Pam Kummer Medium - 3-7 days 4/7/2016 12:05

137618 Public Safety General 2 New CSOs 4/6/2016 9:25 Resolved Stefan Bakken Lakeville 4/15/2016 15:45 John Nichols Medium - 3-7 days 4/15/2016 15:45

137619 Service Desk 2 New CSOs 4/6/2016 9:25 Resolved Stefan Bakken Lakeville Peter Carlson 4/7/2016 15:35 Peter Carlson Medium - 3-7 days 4/8/2016 8:41

137620Public Safety

DevelopmentRice County SO - Data request for PMDC logs of certain deputies 4/6/2016 9:49 Resolved Jesse Thomas Rice County John Rogers 4/6/2016 11:20 John Rogers Medium - 3-7 days 4/6/2016 11:20

137621 Network Services SRO access to Minneapolis pawn app 4/6/2016 9:50 Resolved Mike O'Neill Burnsville Adam Maloney 4/8/2016 8:29 Adam Maloney Medium - 3-7 days 4/8/2016 8:29

137622 PIMSWI - Missing legal information from Property Data on new

permits4/6/2016 9:57 Ready for Release Meg Feikema Willmar Maria Rucke 5/20/2016 14:29 Maria Rucke


due date

137625 Service Desk FW: citrix 4/6/2016 10:01 Resolved Lisa Storey LOGIS Peter Carlson 4/8/2016 13:38 Stephanie Mellesmoen Medium - 3-7 days 4/8/2016 13:38

137626 Infrastructure Group Cisco 8831 WTP conference phone 4/6/2016 10:03 Resolved Patty Hartwig Brooklyn Center Jude Giron 4/7/2016 13:05 Jude Giron Medium - 3-7 days 4/7/2016 13:05

of 186


137627 PIMS Engineering/Public Works Violation Report 4/6/2016 10:10 Resolved Kelsi Delbosque Willmar Judd Harper 5/25/2016 14:32 Judd Harper Medium - 3-7 days 5/25/2016 14:33

137629 PIMS IOutlook Interface 4/6/2016 10:17 New Meg Feikema Willmar Maria Rucke Medium - 3-7 days

137631 JDE HR/Payroll Remove ESS access for termed employees 4/6/2016 10:26 Resolved Gina Dwyer Eagan Dave Schleicher 4/6/2016 11:00 Dave Schleicher Medium - 3-7 days 4/6/2016 11:00

137632 Infrastructure Group Access to Mobile Servers 4/6/2016 10:30 Resolved Jim Constantineau Farmington John Wondra 4/18/2016 11:33 Jim Constantineau Medium - 3-7 days 4/18/2016 11:33

137633 PIMS Permit Training 4/6/2016 10:32 Resolved Meg Feikema Willmar Jane Watje 4/6/2016 10:35 Jane Watje Medium - 3-7 days 4/6/2016 10:35

137634 Infrastructure Group RE: Port numbers 4/6/2016 10:35 Resolved James Goldenstein Eden Prairie Adam Maloney 5/13/2016 13:43 Adam Maloney Medium - 3-7 days 5/13/2016 13:43

137635Public Safety

DevelopmentTTRMS - People and Vehicle info not in Recent Info 4/6/2016 10:35 Resolved David Goggins Maple Grove Matt O'Brien 4/7/2016 15:09 Matt O'Brien Medium - 3-7 days 4/7/2016 15:09

137636 PIMS Code Enforcement Training 4/6/2016 10:35 Resolved Meg Feikema Willmar Jane Watje 4/6/2016 10:38 Jane Watje Medium - 3-7 days 4/6/2016 10:38

137637 PIMS Training for Assessing Staff 4/6/2016 10:38 Resolved Emily Lien Willmar Jane Watje 4/6/2016 10:42 Jane Watje Medium - 3-7 days 4/6/2016 10:42

137638 Network Services Need PCs in small training room 4/6/2016 10:42 Resolved Jane Watje LOGIS Peter Carlson 4/15/2016 7:24 Peter Carlson Medium - 3-7 days 4/15/2016 7:24

137639 Network Services Voice mail change 4/6/2016 10:44 Resolved Kim Mabel Richfield Joe Rader 4/6/2016 15:03 Joe Rader Medium - 3-7 days 4/6/2016 15:03

137640 Infrastructure Group Unable to make outbound calls 4/6/2016 10:52 Resolved Tom Kloss Hutchinson Jude Giron 4/13/2016 10:24 Jude Giron Medium - 3-7 days 4/13/2016 10:24

137641 Public Safety General BI Web Access 4/6/2016 10:52 Resolved Laurene Draper Bloomington John Rogers 4/6/2016 11:03 John Rogers Medium - 3-7 days 4/6/2016 11:03

137642 Network ServicesPlease add Ryan Parks of Robbinsdale to the LO - RecTrac 10.3

email distribution list4/6/2016 11:01 Resolved Paul Norton LOGIS Peter Carlson 4/6/2016 12:12 Peter Carlson Medium - 3-7 days 4/6/2016 12:12

137643 RecTracHow do you void a gift card? There is a gift card number that is

no longer valid and I want to delete it.4/6/2016 11:05

Pending Client

ResponseKristin Trembley Eagan Sue Christiansen 4/20/2016 15:19 Josh Jacobs High - 2 days

137644 Infrastructure Group Allow Lansweeper to scan servers 4/6/2016 11:09 Resolved Joe Rader LOGIS Jason Stickler 4/12/2016 12:41 Jason Stickler Medium - 3-7 days 4/12/2016 12:41

137645 JDE HR/Payroll Password Reset 4/6/2016 11:23 Resolved Tim Zimmerman Edina Dave Schleicher 4/6/2016 11:25 Dave Schleicher Medium - 3-7 days 4/6/2016 11:25

137646 Service Desk Golf course main desk phone - cannot call out 4/6/2016 11:26 Resolved Penny Spitzer New Hope Joe Rader 4/6/2016 11:42 Joe Rader Medium - 3-7 days 4/6/2016 11:42

137647Public Safety

DevelopmentRouting Issue 4/6/2016 11:28 Resolved Cassandra Stickler LOGIS Michael Simmons 4/12/2016 13:08 Cassandra Stickler Medium - 3-7 days 4/12/2016 13:08

137648 Network Services Add Eagan Users to TriTech CAD Users Group 4/6/2016 11:30 Resolved Terry Hoium LOGIS Peter Carlson 4/21/2016 13:42 Peter Carlson Medium - 3-7 days 4/21/2016 13:42

137649 Special Assessments eProperty - Add version to pages like ePermits 4/6/2016 11:42 Ready for Release Holly Amundson LOGIS Norb Vossen 4/6/2016 13:44 Holly AmundsonProject - no specified

due date

137650 JDE HR/Payrollnew hire 134941 laura levasseur please setup with accrual and

timecard access :) thanks...4/6/2016 11:50 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/6/2016 13:00 Julie Nowlan Medium - 3-7 days 4/6/2016 12:40


137652 JDE HR/Payroll New Employee - Miller 4/6/2016 12:05 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/6/2016 14:44 Denise Heimerman Medium - 3-7 days 4/6/2016 13:32

137653 JDE HR/Payroll DBA 2399 needs to be converted into Benefits 4/6/2016 12:09 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/6/2016 15:55 Julie Nowlan Medium - 3-7 days 4/18/2016 10:02

137654 JDE HR/Payroll Dep Life incorrectly setup 4/6/2016 12:21 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/6/2016 14:11 Julie Nowlan Medium - 3-7 days 4/6/2016 14:08

137655 RecTrac Is there a way to sort roster report last name first? 4/6/2016 12:23 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/7/2016 8:47 Sue Christiansen Medium - 3-7 days 4/7/2016 8:47

137658 Utility Billing Transactions Report 4/6/2016 12:43 Resolved Gail Ripley Apple Valley Connie Dalsen 4/6/2016 14:14 Connie Dalsen Medium - 3-7 days 4/6/2016 14:14

137659 Utility Billing cis batch#15092 Job#5286 4/6/2016 12:51 Resolved Joanna Ip St. Louis Park Pat Lindquist 4/7/2016 15:55 Pat Lindquist Medium - 3-7 days 4/7/2016 15:55

137660 PIMS RE: Critical Error- Business License printing 4/6/2016 12:55 In Progress Shirley Johnson South St. Paul Judd Harper 5/25/2016 15:26 Judd Harper Medium - 3-7 days

137661 Network Services Karen is wondering about upgradeing to IE10 or 11 4/6/2016 13:14 Resolved Karen WhittakerRice/Steele


137662 JDE HR/Payrollrehire ess setup for accrual and time card entry please mike

gazelka 1052074/6/2016 13:14 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 13:48 Julie Nowlan Medium - 3-7 days 4/6/2016 14:03

137663 Service Desk FW: GV Inform RMS Classic users 4/6/2016 13:30 Resolved Lisa Storey LOGIS Joe Rader 4/6/2016 14:14 Joanne Paul Medium - 3-7 days 4/6/2016 14:14

137665 RecTracIs it possible to have a online registration link bring up 2

activities?4/6/2016 13:41 Resolved Kacie Robinson Lakeville Sue Christiansen 4/20/2016 15:15 Kacie Robinson Medium - 3-7 days 4/20/2016 15:15

137666 Service Desk Enable Account - Edina 4/6/2016 13:51 Resolved Mitchell Winiecki LOGIS Peter Carlson 4/7/2016 14:51 Peter Carlson Medium - 3-7 days 4/7/2016 14:51

137667 JDE HR/Payroll Mandatory Participation Integrity EE 120267 4/6/2016 13:55 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 8:37 Nancy Hilary Medium - 3-7 days 5/3/2016 8:22

137668 Infrastructure Group Web link is not working to see all our incidents and comments 4/6/2016 13:56 Resolved Deborah Oxborough Burnsville Adam Maloney 4/14/2016 9:38 Adam Maloney Medium - 3-7 days 4/14/2016 9:38

137669 JDE HR/Payroll Question regarding Sick Leave Accrual and limits 4/6/2016 14:09 New Karrie Glen Lakeville Nikki Heinbuch 4/6/2016 15:18 Nikki Heinbuch Medium - 3-7 days

137670 Service Desk FW: Password for time cards - edina 4/6/2016 14:13 Resolved Mitchell Winiecki LOGIS Joe Rader 4/6/2016 16:04 Joe Rader Medium - 3-7 days 4/6/2016 16:04

137671 Infrastructure Group Create DNS entry for rms.plymouth.mn.us 4/6/2016 14:39 Resolved Richard Johnson New Hope Virginia Vaske 4/13/2016 8:13 Virginia Vaske Medium - 3-7 days 4/13/2016 8:13

137672 Infrastructure Group IP for Tritech Mobile 4/6/2016 14:41 Resolved Nathan Ehlers Apple Valley John Wondra 5/2/2016 16:24 John Wondra Medium - 3-7 days 5/2/2016 16:24

137673 Infrastructure Group DND issue reappearing 4/6/2016 14:55 Resolved Judy Fradenburgh Bloomington Jason Stickler 4/27/2016 9:20 Jason Stickler Medium - 3-7 days 4/27/2016 9:20

137675 Public Safety CAD Can we implement SNPP for MFD Active911? 4/6/2016 15:00 Resolved Terry Hoium LOGIS 4/27/2016 12:58 Terry Hoium Medium - 3-7 days 4/27/2016 12:58

137676 RecTrac 3 photos 4/6 4/6/2016 15:08 Resolved Kacie Robinson Lakeville Paul Norton 4/11/2016 16:37 Paul Norton Medium - 3-7 days 4/11/2016 16:38

137677 JDE HR/Payroll Help Setup Benefit DBA for MN DCP (leftover dollars) 4/6/2016 15:22 Resolved Lisa Linnane Farmington Nikki Heinbuch 4/22/2016 14:51 Nikki Heinbuch Medium - 3-7 days 4/22/2016 15:40

of 186


137678 RecTrac#1 Priority: HH account adjustment needed for HH 1181, Sarah

Reynolds (VSI Ticket #1256120)4/6/2016 15:24 Resolved Tom Nesseth Lakeville Sue Christiansen 4/22/2016 9:28 Mike Logue High - 2 days 4/22/2016 9:17

137679 JDE HR/Payroll Insight for HR/Payroll ? 4/6/2016 15:31Pending Client

ResponseAngie McIntire Ramsey Dave Schleicher 4/25/2016 14:24 Dave Schleicher Medium - 3-7 days

137680 Infrastructure Group RI - Review Wireless for new Squad Video 4/6/2016 15:35 New Jason Shostedt Richfield Vu Pham 5/26/2016 15:45 Adam Maloney Medium - 3-7 days

137681 JDE Finance AP Payment Register with Voids CSV Version 4/6/2016 15:40 Resolved Chris Regis Richfield Dave Schleicher 4/6/2016 16:28 Chris Regis Medium - 3-7 days 4/6/2016 17:01

137682 Infrastructure Group Credit Card Terminal Change 4/6/2016 15:41 Resolved Patty Hartwig Brooklyn Center Vu Pham 4/11/2016 19:21 Vu Pham Medium - 3-7 days 4/11/2016 19:21

137683 JDE Finance re: Section 8 Batch #28285 4/6/2016 15:54 Resolved Kathy Dahlen Richfield Jill Davis 4/7/2016 12:59 Kathy Dahlen Medium - 3-7 days 4/7/2016 12:54

137684 Special AssessmentsOwner Import - Do not overwrite owner records when St. Paul

edits an owner record4/6/2016 16:25 New Lynn Moser St. Paul Lonnie Rolf 4/6/2016 16:29 System Medium - 8-14 days

137685 Infrastructure Group US Digital vendor cannot access servers 4/6/2016 17:01 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Vu Pham 4/7/2016 8:57 Jude Giron Critical - 1 day 4/12/2016 15:38

137686 Service Desk FW: PROBLEM Host Alert is DOWN 4/6/2016 18:42 Resolved Jayson Solberg Rosemount Joe Rader 4/11/2016 16:07 Joe Rader Medium - 3-7 days 4/11/2016 16:07

137687 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 6:49 Resolved Eric Scovil Minnetonka Dave Schleicher 4/7/2016 7:48 Eric Scovil Medium - 3-7 days 4/7/2016 7:02

137689 Infrastructure Group New WBL WSUS Server 4/7/2016 7:39 Resolved Don Rambow White Bear Lake Virginia Vaske 4/22/2016 10:55 Virginia Vaske Medium - 3-7 days 4/22/2016 10:55

137690 JDE HR/Payroll RE: JDE History Data Issue 4/7/2016 7:45 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/13/2016 12:13 Nancy Hilary Medium - 3-7 days 4/13/2016 12:13


137693 Network ServicesSwapping phone to front counter for new Administrative

Specialist4/7/2016 8:33 Resolved Valeria Leone New Hope Scott Crocker 4/15/2016 13:55 Scott Crocker Medium - 3-7 days 4/15/2016 13:57

137694 Utility Billing Utility Billing contact info. 4/7/2016 8:37 Resolved Amy Dierkhising Maple Grove Pam Kummer 4/7/2016 9:26 Amy Dierkhising Medium - 3-7 days 4/7/2016 9:24

137695 Special AssessmentsRH - Clear Letters Sent information when transferring projects to

assessments4/7/2016 8:47 Ready for Release Norb Vossen LOGIS Norb Vossen 5/3/2016 10:43 Jim Hald


due date

137696 Tracker Admin Set up Rob Lilly on PhaseWare Tracker, and provide instruction 4/7/2016 8:53 Resolved Ray Jozwiak LOGIS Sue Christiansen 5/24/2016 7:27 Sue Christiansen Medium - 3-7 days 5/24/2016 7:27

137697 RecTrac small printer pricing 4/7/2016 8:54 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/11/2016 10:03 Sue Christiansen Medium - 3-7 days 4/11/2016 10:03

137698 PIMS request PIMs access 4/7/2016 9:02 Resolved Matt Henning Maple Grove Maria Rucke 5/4/2016 9:06 Maria Rucke Medium - 3-7 days 5/4/2016 9:06

137699 Utility Billing Login issue 4/7/2016 9:10 Resolved Frank Petrovic Edina Pat Lindquist 4/7/2016 15:54 Pat Lindquist Medium - 3-7 days 4/7/2016 15:54

137700 Service DeskNew developer Rob Lilly will need "send as" privileges for

Assessments, PDS, and PIMS email addresses4/7/2016 9:10 Resolved Sue Christiansen LOGIS Joe Rader 4/7/2016 11:03 Joe Rader Medium - 3-7 days 4/7/2016 11:03

137701 Infrastructure Groupinfrastructure request...configure ports on Pool switch -by

Tuesday?4/7/2016 9:26 Resolved Nancy Johnson Crystal Vu Pham 4/15/2016 13:57 Nancy Johnson High - 2 days 4/15/2016 13:56

137702 Network Services 2016 Symantec Renewal - Robbinsdale 4/7/2016 9:28 Resolved Dean Busch Robbinsdale Lori Hackett 4/27/2016 15:59 Lori Hackett Medium - 3-7 days 4/27/2016 15:59

137703 Network Services 2016 Symantec Renewal - SMF 4/7/2016 9:30Pending Client

ResponseMark Erickson South Metro Fire Lori Hackett 5/27/2016 13:11 Lori Hackett Medium - 3-7 days

137704 RecTrac Eagan: Activity Number Search; VSI ticket #1256270 4/7/2016 9:31Pending Vendor


137705 Network Services 2016 Symantec Renewal - Farmington 4/7/2016 9:32 Resolved Rob Boerboom Farmington Lori Hackett 5/12/2016 13:15 Lori Hackett Medium - 3-7 days 5/12/2016 13:15

137706 Network Services Fire PC access to bi-web 4/7/2016 9:32 Resolved Mike O'Neill Burnsville Adam Maloney 4/14/2016 9:31 Adam Maloney Medium - 3-7 days 4/14/2016 9:31

137707 Network Services 2016 Symantec Renewal - MVTA 4/7/2016 9:32Pending Vendor

ResponseTyre Fant

Minnesota Transit

AuthorityLori Hackett 5/25/2016 14:54 Lori Hackett Medium - 3-7 days

137708 Network Services 2016 Symantec Renewal - LOGIS 4/7/2016 9:34 Resolved Janelle Day LOGIS Lori Hackett 5/10/2016 10:54 Lori Hackett Medium - 3-7 days 5/10/2016 10:55

137709 Network Services 2016 Symantec Renewal - Maple Grove 4/7/2016 9:35Pending Client

ResponseEd O'Donnell Maple Grove Lori Hackett 4/18/2016 13:32 Lori Hackett Medium - 3-7 days

137710 Network Services 2016 Symantec Renewal - Brooklyn Center 4/7/2016 9:36 Resolved Patty Hartwig Brooklyn Center Lori Hackett 5/5/2016 12:04 Lori Hackett Medium - 3-7 days 5/5/2016 12:06

137711 Network Services 2016 Symantec Renewal - Richfield 4/7/2016 9:37 Resolved Sally Morton Richfield Lori Hackett 5/10/2016 9:36 Lori Hackett Medium - 3-7 days 5/10/2016 9:37

137712 Utility Billing Payment applied to the wrong account 4/7/2016 9:40 Resolved Cindy McMillen Farmington Pat Lindquist 4/8/2016 9:05 Pat Lindquist Medium - 3-7 days 4/8/2016 9:05

137713 Network Services 2016 Symantec Renewal - JLEC 4/7/2016 9:41 Resolved George Jensen Anoka County JLEC Lori Hackett 4/21/2016 12:26 Lori Hackett Medium - 3-7 days 4/21/2016 12:27

137714 Network Services 2016 Symantec Renewal - Golden Valley 4/7/2016 9:43 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/10/2016 13:36 Lori Hackett Medium - 3-7 days 5/10/2016 13:36

137715 Network Services 2016 Symantec Renewal - Eden Prairie 4/7/2016 9:44 Resolved James Goldenstein Eden Prairie Lori Hackett 5/10/2016 15:22 Lori Hackett Medium - 3-7 days 5/10/2016 15:22

137716 JDE Finance question for you 4/7/2016 9:47 Resolved Michelle Pietrick South St. Paul Dave Schleicher 4/7/2016 10:52 Dave Schleicher Medium - 3-7 days 4/7/2016 10:52

137717 Network Services 2016 Symantec Renewal - NWDTF 4/7/2016 9:47 Resolved Robert Topp NWDTF Lori Hackett 4/18/2016 8:44 Lori Hackett Medium - 3-7 days 4/18/2016 8:44

137718 Network Services maplegrovemn.gov Domain Renewal 4/7/2016 9:51 Resolved Ed O'Donnell Maple Grove Lori Hackett 4/11/2016 15:11 Lori Hackett Medium - 3-7 days 4/11/2016 15:11

137719 Service Desk SMFD New Employees 4/7/2016 9:53 Resolved Mark Erickson South Metro Fire Peter Carlson 4/11/2016 7:58 Peter Carlson Medium - 3-7 days 4/18/2016 15:27

of 186


137721 Utility Billing Cancel EBill Account 4/7/2016 10:04 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/7/2016 12:03 Kimberly Coulter Medium - 3-7 days 4/7/2016 12:02

137722 Infrastructure Group ASA group-policy update 4/7/2016 10:06 Resolved Rachel Romansky Shakopee Virginia Vaske 4/8/2016 15:51 Virginia Vaske Medium - 3-7 days 4/8/2016 15:51

137723 JDE HR/Payrollrehire setup for ess accrual and time entry please tate wagner

115152 thanks!!!4/7/2016 10:08 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/7/2016 16:27 Julie Nowlan Medium - 3-7 days 4/7/2016 16:12

137724 RecTracPassed to VSI for Consulting: Eagan: Import Reservations - From

a file into RecTrac4/7/2016 10:18 Resolved Jared Flewellen Eagan Paul Norton 4/22/2016 8:29 Paul Norton High - 2 days 4/19/2016 16:15

137725 JDE HR/Payroll User Password 4/7/2016 10:28 Resolved Joan Waterstreet Edina Dave Schleicher 4/7/2016 11:44 Joan Waterstreet Medium - 3-7 days 4/7/2016 12:36

137726 Infrastructure Group ACL changes for new Austin DC's 4/7/2016 10:30 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:04 Vu PhamProject - no specified

due date4/29/2016 14:04

137727 Infrastructure Group ACL changes for new Exchange server 4/7/2016 10:38 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:22 Vu PhamProject - no specified

due date4/29/2016 14:22

137728 JDE HR/Payroll City of Edina Seasonal time card reset passwords 4/7/2016 10:43 Resolved Carrie Person Edina Dave Schleicher 4/7/2016 12:46 Carrie Person Medium - 3-7 days 4/7/2016 12:47

137729 Systems Group FW: PIMS issues? 4/7/2016 10:47 Resolved Maria Rucke LOGIS Jeff Sibell 4/12/2016 10:10 Jeff Sibell High - 2 days 4/12/2016 10:10

137730 Infrastructure Group ACL changes for Veeam Server 4/7/2016 10:48 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:23 Vu PhamProject - no specified

due date4/29/2016 14:23

137731 JDE Finance check register report 4/7/2016 10:53 New Eric Roggeman Edina Jill Davis 4/7/2016 14:56 Jill Davis Medium - 3-7 days

137732 Service Desk Websense - Police AnyConnect Users 4/7/2016 11:04 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/19/2016 11:02 Peter Carlson Medium - 3-7 days 4/21/2016 13:55

137733 Network Services PD Access to new card server 4/7/2016 11:11 Resolved Craig Beers Minnetonka Adam Maloney 4/22/2016 13:14 Adam Maloney Medium - 3-7 days 4/22/2016 13:14

137734 JDE HR/Payroll Terminate ESS access 4/7/2016 11:23 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/8/2016 14:40 Nikki Heinbuch Medium - 3-7 days 4/8/2016 14:42

137735 Service Desk New user setup 4/7/2016 11:25 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 4/29/2016 8:52 Joe Rader Medium - 3-7 days 4/29/2016 8:53

137736 JDE FinanceRunning Auto Reconcile Void Payments is coming up blank;

should be three checks on it4/7/2016 11:25 Resolved Marcia Robertson Richfield Dave Schleicher 4/27/2016 8:08 Marcia Robertson Medium - 3-7 days 4/27/2016 8:09

137737 Utility Billing BP Sewer Report 4/7/2016 11:27 Resolved Vicki Cullen Brooklyn Center Pam Kummer 4/7/2016 12:04 Pam Kummer Medium - 3-7 days 4/7/2016 12:04

137738 PIMS Data Conversion Change- Old WI 'FeedatePD' to PIMS 'Issued

Date' 4/7/2016 11:38

Pending Client

ResponseMeg Feikema Willmar Judd Harper 4/14/2016 15:14 Judd Harper Medium - 3-7 days

137739 Service Desk New VPN User 4/7/2016 11:43 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/7/2016 15:43 Peter Carlson Medium - 3-7 days 4/8/2016 8:07

137740 Service Desk LO - Hot site UPS network connectivity 4/7/2016 11:52 Resolved Jack Israel LOGIS Scott Crocker 4/20/2016 15:55 Scott Crocker Medium - 3-7 days 4/20/2016 15:55

137742 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 11:59 Resolved Dave Geis Minnetonka Dave Schleicher 4/7/2016 12:02 Dave Schleicher Medium - 3-7 days 4/7/2016 12:02

137743Public Safety

DevelopmentVerify PCAD to Zoll Fire RMS feed after rollback 4/7/2016 12:14 Resolved Scott Crocker LOGIS Matt O'Brien 4/12/2016 15:59 Matt O'Brien Medium - 3-7 days 4/12/2016 15:59

137744 RecTrac Update scheduling and process for RecTrac 3.1.05.09 4/7/2016 12:16Pending Client

ResponseLogis Internal LOGIS Sue Christiansen 4/11/2016 11:00 Sam Black Medium - 3-7 days

137746 Service Desk FW: Rec Center Power Shut Down April 13 4/7/2016 12:30 Resolved Clint Pires St. Louis Park Joe Rader 4/7/2016 13:23 Jason West Medium - 3-7 days 4/7/2016 13:22

137747 Infrastructure GroupPlease set up IP Address to access the JDE servers for Insight

Software4/7/2016 12:36 Resolved Dave Schleicher LOGIS Jason Stickler 4/9/2016 14:14 Dave Schleicher Medium - 3-7 days 4/8/2016 8:00

137748 RecTrac email & mailing label questions 4/7/2016 12:37 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/21/2016 15:45 Paul Norton Medium - 3-7 days 4/21/2016 15:45

137749Public Safety

DevelopmentMinnetonka PD - Specialized CAD report for booking 4/7/2016 13:05 Resolved Terry Hoium LOGIS John Rogers 5/2/2016 10:21 Matt O'Brien Medium - 3-7 days 5/2/2016 10:21

137750 Systems Group Restore DB from INFORMCADSQL backups 4/7/2016 13:08 Resolved Cassandra Stickler LOGIS John Paulsen 4/7/2016 13:27 John Paulsen Critical - 1 day 4/7/2016 13:27

137751 Special Assessments Rochester needs to create that Project for Bike Trail J4684 4/7/2016 13:12 Client to Test Kelly Peterson Rochester Lonnie Rolf 5/6/2016 7:47 Lonnie Rolf Medium - 3-7 days

137752 JDE HR/Payroll reconciliation 4/7/2016 13:20 Resolved Shari Rains New Hope Nikki Heinbuch 4/7/2016 15:36 Nikki Heinbuch Medium - 3-7 days 4/7/2016 16:22

137753 JDE FinanceIs there a way to run the report so that only City checks are

reported?4/7/2016 13:21 Resolved Chris Regis Richfield 4/7/2016 13:45 Chris Regis Medium - 3-7 days 4/7/2016 14:56

137754 JDE HR/Payroll RE: ESS New Hire and Re-hire 4/7/2016 13:23 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/8/2016 15:05 Cindy Nelson Medium - 3-7 days 4/8/2016 15:04

137755 Infrastructure Group Open another port 4/7/2016 13:25 Resolved Shawn Rung Coon Rapids Vu Pham 4/15/2016 13:56 Vu Pham High - 2 days 4/15/2016 13:56

137756Public Safety

Development

HWYs and CO RDs are coming in as HIGHWAY and COUNTY

ROAD in 911 feed4/7/2016 13:27 Resolved Marv Solberg Minnetonka Michael Simmons 5/9/2016 15:53 Michael Simmons


due date5/9/2016 15:53

137757 Network Services Need some phone system cleanup 4/7/2016 13:32 Resolved Roger Anderson Hutchinson Peter Carlson 4/15/2016 10:17 Peter Carlson Medium - 3-7 days 4/15/2016 13:08

137758 PIMS PIMS Account Setup 4/7/2016 13:36 Resolved Sam Black Minnetonka Judd Harper 4/15/2016 9:37 Judd Harper Medium - 3-7 days 4/15/2016 9:37

137759 PIMSCouple items -Code Enforcement Photos and PIMS/Outlook

integration4/7/2016 13:39 New Ross Smeby Willmar Maria Rucke 4/7/2016 13:40 Maria Rucke Medium - 3-7 days

137760Public Safety

DevelopmentAdd 394 and 494 Exit Numbers to CAD 4/7/2016 13:43 New Marv Solberg Minnetonka Michael Simmons 4/7/2016 13:50 Michael Simmons Medium - 3-7 days

137761 JDE Finance fixed assets 4/7/2016 13:43 Resolved Fran Hanson Coon Rapids Dave Schleicher 4/11/2016 8:18 Fran Hanson Medium - 3-7 days 4/11/2016 8:19

137762 Special AssessmentsRochester needs to create that Project for Bike Trail J4684 - Dup

to 1377514/7/2016 13:50 Resolved Lonnie Rolf LOGIS Lonnie Rolf 5/6/2016 7:46 Lonnie Rolf Medium - 3-7 days 5/6/2016 7:46

of 186


137763 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 14:02 Resolved Jim Wilson Minnetonka Dave Schleicher 4/7/2016 15:22 Jim Wilson Medium - 3-7 days 4/7/2016 15:19

137764 PIMS Electrical Permit fee calculation 4/7/2016 14:04 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:17 Judd Harper High - 2 days 5/9/2016 16:17

137765 PIMS Code Enforcement Report Issue 4/7/2016 14:05 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:20 Judd Harper Medium - 3-7 days 5/9/2016 16:20

137768 Service Desk Two new phone users 4/7/2016 14:28 Resolved Dean Busch Robbinsdale Peter Carlson 4/11/2016 8:40 Peter Carlson Medium - 3-7 days 4/21/2016 13:43

137769 Public Safety General Testing Phaseware using [email protected] 4/7/2016 14:38 Resolved John Rogers LOGIS 4/7/2016 14:39 John Rogers Medium - 3-7 days 4/7/2016 14:39

137770 Infrastructure Group Allow traffic from cellular signal extender device 4/7/2016 14:39 Resolved Jason Shostedt Richfield Vu Pham 4/13/2016 14:37 Jason Shostedt High - 2 days 4/13/2016 14:37

137771 Special Assessments RH - Need a way to show Utility Agreement Credits 4/7/2016 14:41 New Kelly Peterson Rochester Lonnie Rolf 4/7/2016 14:53 Lonnie Rolf Medium - 3-7 days

137772 Public Safety General Testing Phaseware using Exchange 4/7/2016 14:51 Resolved John Rogers LOGIS 4/7/2016 14:53 John Rogers Medium - 3-7 days 4/7/2016 14:53

137773 JDE HR/Payroll Employee Termination 4/7/2016 14:53 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/8/2016 15:11 Denise Heimerman Medium - 3-7 days 4/8/2016 15:10

137774 Tracker AdminPhaseWare Tracker tickets submitted to

[email protected] not creating incidents4/7/2016 14:59 Resolved Lisa Storey LOGIS Sue Christiansen 4/8/2016 13:48 Sue Christiansen Medium - 3-7 days 4/8/2016 13:48

137775Public Safety

DevelopmentReview Routing attributes on Minnetonka Highways 4/7/2016 15:12 Resolved Matt O'Brien LOGIS Michael Simmons 4/14/2016 16:09 Michael Simmons Medium - 3-7 days 4/14/2016 16:09

137776 Utility Billing Cycle 2 WAV 4/7/2016 15:20 Resolved Lori Lohmann Edina Connie Dalsen 4/8/2016 9:21 Lori Lohmann Medium - 3-7 days 4/8/2016 9:05

137777 PIMS Permits Report -- Applied Date/Issued Date 4/7/2016 15:23Pending Client

ResponseKaty Hauan Ramsey Tim Lovestrand 4/8/2016 8:14 Judd Harper Medium - 3-7 days

137778 PIMS E permit questions 4/7/2016 15:27 Resolved Ann Boettcher St. Louis Park Maria Rucke 4/11/2016 9:01 Maria Rucke Medium - 3-7 days 4/11/2016 9:01

137779 RecTracPOS#10 POS screen disappears; reprint receipt issue (VSI Ticket

#1257156)4/7/2016 15:34 Resolved Lisa Jost Maple Grove Sue Christiansen 4/8/2016 12:36 Sue Christiansen Medium - 3-7 days 4/8/2016 12:36

137780 JDE HR/Payroll Insight Scheduler isn't working 4/7/2016 15:39 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/11/2016 13:33 Denise Heimerman Medium - 3-7 days 4/14/2016 7:59

137782 RecTrac Minnetonka: GL Interface off $200 (passed to VSI for consulting) 4/7/2016 15:50 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/14/2016 16:04 Sue Christiansen Medium - 3-7 days 4/14/2016 16:04

137783 Systems Group help! Gasboy...service keeps crashing... 4/7/2016 17:21 Resolved Nancy Johnson Crystal Brian Peterson 4/11/2016 8:29 Brenda Treiber Medium - 3-7 days 4/11/2016 8:28

137784 Systems Group URL Redirect Incorrect 4/7/2016 18:00 Resolved Sally Morton Richfield Brian Peterson 4/8/2016 17:40 Brian Peterson Medium - 3-7 days 4/8/2016 16:10

137785 JDE HR/Payroll PERA Reporting 4/7/2016 18:04 Resolved Lois SpearMinnesota Transit


137786 RecTrac Scheduled report didn't email - looks like it ran 4/8/2016 5:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/8/2016 6:16 Kelly O'Dea Medium - 3-7 days 4/8/2016 6:16

137787 Utility Billing cis issue 4/8/2016 6:53 Resolved Carissa Hoyt New Hope Connie Dalsen 4/8/2016 8:38 Connie Dalsen Medium - 3-7 days 4/8/2016 8:38

137788 Utility Billing cis log in 4/8/2016 7:12 Resolved Joanna Ip St. Louis Park Connie Dalsen 4/8/2016 8:37 Connie Dalsen Medium - 3-7 days 4/8/2016 8:37

137789 Utility Billing issues logging in 4/8/2016 7:34 Resolved Michelle M. Robinson New Hope Connie Dalsen 4/8/2016 8:34 Connie Dalsen Medium - 3-7 days 4/8/2016 8:34

137790 RecTracCrystal - needs Unearned Revenue - Facilities report based on

actual cash payments 4/8/2016 7:36 Resolved Beth Simonsen Crystal Sue Christiansen 4/29/2016 16:34 Dan Mueller Medium - 8-14 days 4/29/2016 16:34

137791 Service Desk RI - Quote to order replacement APs 4/8/2016 7:48 Resolved Sally Morton Richfield Lori Hackett 5/12/2016 8:53 Lori Hackett Medium - 3-7 days 5/12/2016 8:58

137792 Service Desk RI - Quote to order new WLC 4/8/2016 8:11 Resolved Sally Morton Richfield Lori Hackett 5/16/2016 11:21 Lori Hackett Medium - 3-7 days 5/16/2016 11:21

137793 Infrastructure Group Install Community Center Switch - Eden Prairie 4/8/2016 8:21 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/17/2016 15:30 Virginia Vaske Medium - 3-7 days 5/17/2016 15:46

137794 RecTracCrystal - needs Unearned Revenue report for year-end audit

purposes (following up from 12/31/15)4/8/2016 8:25

Pending Vendor

ResponseBeth Simonsen Crystal Sue Christiansen 5/9/2016 13:56 Sue Christiansen Medium - 8-14 days

137795 JDE Finance Insight budget roll forward 4/8/2016 8:26 Resolved Andy Splinter Brooklyn Center Dave Schleicher 4/28/2016 8:54 Dave Schleicher Medium - 3-7 days 4/28/2016 8:54

137796 Service Desk Removal from all LO UB Email Distribution Lists 4/8/2016 8:27 Resolved Connie Dalsen LOGIS Peter Carlson 4/8/2016 8:35 Peter Carlson Medium - 3-7 days 4/8/2016 8:35

137797 JDE HR/Payroll ESS password change 4/8/2016 8:28 Resolved Mark Jungwirth Edina Nikki Heinbuch 4/8/2016 8:33 Nikki Heinbuch Medium - 3-7 days 4/8/2016 8:34

137798 Network Services Unable to print 4/8/2016 8:31 Resolved Don Rambow White Bear Lake Chad Remick 4/8/2016 9:44 Don Rambow Medium - 3-7 days 4/8/2016 9:43

137799 Service Desk FW: Citrix-case management? 4/8/2016 8:35 Resolved Lisa Storey LOGIS Joe Rader 4/8/2016 8:51 Joe Rader Medium - 3-7 days 4/8/2016 8:51

137800 Utility Billing sewer code change 4/8/2016 8:50 Resolved Carol Gass New Hope Connie Dalsen 4/11/2016 8:27 Connie Dalsen Medium - 3-7 days 4/11/2016 8:27

137801 RecTrac Minnetonka GL interfacing (VSI Ticket) 4/8/2016 8:52 Resolved Landel Cochran

Vermont Systems

(Park and Rec

Software Vendor)


137802 Tracker Admin TEST of email submitted to [email protected] 4/8/2016 8:58 Resolved Sue Christiansen LOGIS Sue Christiansen 4/8/2016 13:45 Sue Christiansen Medium - 3-7 days 4/8/2016 13:45

137803 Service Desk TTMS Machine 4/8/2016 9:00 Resolved George Jensen Anoka County JLEC Carl Pearson 5/9/2016 8:05 Carl Pearson Medium - 3-7 days 5/9/2016 8:05

137804 Network Services IronPort failover for F5 4/8/2016 9:04 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 4/12/2016 11:34 Jeff Sibell Critical - 1 day 4/12/2016 11:34

137805 RecTrac User issue - Drawer Setup for Kalli Olek 4/8/2016 9:12 Client to Test Sue LaCrosse Brooklyn Center Sue Christiansen 4/22/2016 14:05 Sue Christiansen High - 2 days

137806 PIMS Signiture in Code Enfrocement Reports 4/8/2016 9:17 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/13/2016 16:54 Judd Harper Medium - 3-7 days 4/13/2016 16:54

137807 Utility Billing Infinity.Link Site Down for Robbinsdale 4/8/2016 9:17 Resolved Larry Jacobson Robbinsdale Lonnie Rolf 4/8/2016 9:50 Connie Dalsen Medium - 3-7 days 4/8/2016 9:46

137808 JDE Finance more Fixed Asset entries ?? 4/8/2016 9:18 Resolved Angie McIntire Ramsey Dave Schleicher 4/21/2016 8:38 Angie McIntire Medium - 3-7 days 4/21/2016 8:41

of 186


137809 Infrastructure Group MI - Additional Fiber between PW and CH 4/8/2016 9:29 New Patty Latham Minnetonka Jack Israel Medium - 3-7 days

137810 JDE Finance Tung - Password reset 4/8/2016 10:15 Resolved Lisa Reiten Apple Valley Jill Davis 4/8/2016 10:28 Jill Davis Medium - 3-7 days 4/18/2016 11:17

137811 Systems Group Refresh WO TEST Database 4/8/2016 10:21 Resolved Connie Dalsen LOGIS Jeff Sibell 4/13/2016 10:12 Jeff Sibell Medium - 3-7 days 4/13/2016 10:12

137812 JDE Finance RecTrac upload from yesterday 4/8/2016 10:25 Resolved Liz Berger Minnetonka Jill Davis 4/8/2016 10:50 Jill Davis Medium - 3-7 days 4/8/2016 10:50

137813 JDE HR/Payroll new hire 4/8/2016 10:26 Resolved Wendy Brierley NWCT Nikki Heinbuch 4/8/2016 15:23 Nikki Heinbuch Medium - 3-7 days 4/8/2016 15:31

137814 JDE HR/PayrollCentral Bank changed to MidWestOne Bank on April 2, 2016 and

we are to start using a new routing number 0739012334/8/2016 10:27 Resolved Sharon More South St. Paul Nikki Heinbuch 4/8/2016 10:43 Sharon More Medium - 3-7 days 4/8/2016 10:44

137815 Infrastructure Group Transfer to External Number Issue 4/8/2016 10:27 Client to Test Patty Hartwig Brooklyn Center Jason Stickler 4/14/2016 15:31 Patty Hartwig Medium - 3-7 days

137816 Network Services WSP Hosts disconnects from the LOGIS vCenter 4/8/2016 10:53 Resolved Marc Gade West St. Paul John Paulsen 4/22/2016 10:58 Marc Gade Medium - 3-7 days 4/22/2016 10:59

137817 Service Desk Updates to workstations 4/8/2016 10:56 Resolved Janelle Day LOGIS Peter Carlson 4/21/2016 10:24 Peter Carlson Medium - 3-7 days 4/21/2016 10:24

137819 Utility Billing Land Use Report 4/8/2016 11:25Pending Client

ResponseJoe Gibbs Eagan Pat Lindquist 4/13/2016 11:39 Joe Gibbs Medium - 3-7 days

137820 Systems Group Pydio 4/8/2016 11:25 Resolved Patty Hartwig Brooklyn Center Jeff Sibell 4/25/2016 9:47 Jeff Sibell Medium - 3-7 days 4/25/2016 9:47

137821 Utility Billing hard delete 4/8/2016 11:50 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/8/2016 12:11 Pat Lindquist Medium - 3-7 days 4/8/2016 12:11

137822 Network Services Refresh EA Test Database 4/8/2016 11:56 Resolved Pat Lindquist LOGIS Jeff Sibell 4/11/2016 11:04 Jeff Sibell High - 2 days 4/11/2016 11:04

137823 Tracker Admin Test for Sue Christiansen - Reference 137774 4/8/2016 11:57 Resolved Joanne Paul Golden Valley Sue Christiansen 4/8/2016 13:45 Sue Christiansen Medium - 3-7 days 4/8/2016 13:45

137824 Infrastructure Group SH - Windows activation failing on PCI network 4/8/2016 12:03 Resolved Rachel Romansky Shakopee Jack Israel 4/8/2016 15:38 Jack Israel Medium - 3-7 days 5/3/2016 13:20

137825 Utility Billing CIS Infinity Maintenance 4/8/2016 12:32 Resolved Lori Lohmann Edina Connie Dalsen 4/14/2016 15:53 Connie Dalsen Medium - 3-7 days 4/14/2016 15:53

137826 Tracker Admin Test for Sue Chirstiansen - Reference 137774 4/8/2016 12:46 Resolved Joanne Paul Golden Valley Sue Christiansen 4/8/2016 13:44 Sue Christiansen Medium - 3-7 days 4/8/2016 13:44

137827 JDE Finance Mapping CIS and JDE 4/8/2016 12:49 Resolved Carol Gass New Hope Jill Davis 4/8/2016 13:51 Carol Gass Medium - 3-7 days 4/8/2016 14:02

137828 Network Services Quote for Wireless Controller Replacement - BC 4/8/2016 13:28 Resolved Patty Hartwig Brooklyn Center Lori Hackett 5/17/2016 12:30 Patty Hartwig Medium - 3-7 days 5/6/2016 8:54

137830 PIMS Delete erroneous payment 4/8/2016 13:30 Resolved Shannon Dietrich Golden Valley Judd Harper 4/8/2016 15:01 Judd Harper Medium - 3-7 days 4/8/2016 15:01

137831 Public Safety General Admin 4/8/2016 14:07 Resolved Christine O'Donnell Bloomington 4/11/2016 8:26 Renee Hosch Medium - 3-7 days 4/11/2016 8:26

137832 RecTracCrystal: Report for unearned revenue related to pool receipts

(POS items)4/8/2016 14:08

Pending Vendor

ResponseBeth Simonsen Crystal Sue Christiansen 4/12/2016 16:02 Sue Christiansen


due date

137833 Utility Billing Hard delete .link users 4/8/2016 14:11 Resolved Jean Stroth Richfield Connie Dalsen 4/8/2016 14:18 Connie Dalsen Medium - 3-7 days 4/8/2016 14:18

137834 Network Services New HP servers for SSP 4/8/2016 14:29 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/26/2016 15:35 Lori Hackett Medium - 3-7 days

137835 JDE Finance tungsten password reset request 4/8/2016 14:40 Resolved Sheri Robertson Maple Grove Jill Davis 4/8/2016 15:21 Sheri Robertson Medium - 3-7 days 4/8/2016 15:21

137836 Property Data HS FTP for Mtka 4/8/2016 14:59 Resolved Denise Ostlund Minnetonka Sue Christiansen 4/8/2016 15:15 Norb Vossen Medium - 3-7 days 4/8/2016 15:15

137837 JDE HR/Payroll ESS setup for new employees 4/8/2016 15:11 Resolved Alexandra O'Leary Eagan Nikki Heinbuch 4/11/2016 7:54 Alexandra O'Leary Medium - 3-7 days 4/8/2016 15:48

137838 Network Services Problem sending email to Rosemary Mikkelson of Lakeville 4/8/2016 15:27 Resolved Paul Norton LOGIS Peter Carlson 4/11/2016 9:53 Paul Norton Medium - 3-7 days 4/11/2016 10:07

137839 Service Desk Apply and Document 2016 Asset Tags 4/8/2016 15:28 New Janelle Day LOGIS Joe Rader 5/9/2016 12:22 Lori Hackett Medium - 3-7 days

137840 Network Services New Hope User Question about email blast 4/8/2016 15:39 Resolved Paul Norton LOGIS Joe Rader 4/15/2016 15:14 Joe Rader Medium - 3-7 days 4/15/2016 15:14

137841 RecTrac Jill of NH suspects that email blast did not get sent 4/8/2016 15:43 In Progress Jill Smisek New Hope Paul Norton 4/13/2016 15:19 Goodwin Moy Medium - 3-7 days

137842 Infrastructure Group Allow RDP Access to Workstation 4/8/2016 16:07 Resolved Nolan LittleLittleBrook

ConsultingAdam Maloney 4/13/2016 10:46 Adam Maloney High - 2 days 4/13/2016 10:46

137844 Public Safety MobilesHennepin County Warnings Sending Court Files - APS Statewide

Build4/8/2016 16:43 Resolved John Nichols LOGIS 4/11/2016 8:47 John Nichols High - 2 days 4/11/2016 8:47

137845 Public Safety General Cannot login to tritech mobile 4/9/2016 7:55 Resolved Jeff Mathiowetz Minnetonka Matt O'Brien 4/9/2016 7:57 Matt O'Brien Medium - 3-7 days 4/9/2016 7:57

137846 JDE Finance JDE Annual close 4/9/2016 11:16 Resolved Andy Splinter Brooklyn Center Dave Schleicher 4/9/2016 11:28 Dave Schleicher Medium - 3-7 days 4/9/2016 11:28

137847 Network Services JLEC Updated Network Authorization Letter 4/9/2016 18:59 Resolved Janelle Day LOGIS Lori Hackett 4/13/2016 9:46 Lori Hackett Medium - 3-7 days 4/13/2016 9:46

137848 Public Safety Mobiles dcso laptop not working 4/10/2016 13:24 Resolved Dan Anderson Dakota County 4/11/2016 10:41 Jason Ehlers Medium - 3-7 days 4/11/2016 10:41

137849 Tracker Admin Please add Corinne Olson (City of Robbinsdale) to PhaseWare 4/10/2016 14:37 Resolved Dave Schleicher LOGIS Sue Christiansen 4/11/2016 7:40 Dave Schleicher Medium - 3-7 days 4/11/2016 7:38

137850 Service DeskPlease add Corinne Olson (City of Robbinsdale) to the GAL and

various groups4/10/2016 14:40 Resolved Dave Schleicher LOGIS Peter Carlson 4/11/2016 8:06 Peter Carlson Medium - 3-7 days 4/11/2016 8:06

137851 Service Desk Change to LO PD Mobile Dakota Distribution Group 4/10/2016 17:47 Resolved Diane Bastyr Lakeville Peter Carlson 4/11/2016 8:02 Peter Carlson Medium - 3-7 days 4/11/2016 8:02

137852 Utility Billing 2016 Rate Increases 4/10/2016 20:36Pending Client

ResponseBridget Mehrman Coon Rapids Pam Kummer 4/21/2016 16:10 Bridget Mehrman Medium - 3-7 days

137853 Network Services Password reset for Brian Rezny 4/11/2016 6:45 Resolved Dan Cook Eagan John Paulsen 4/11/2016 6:46 John Paulsen Medium - 3-7 days 4/11/2016 6:46

137854 Network Services Mail server powered off 4/11/2016 6:46 Resolved Beth Yurchisin Golden Valley John Paulsen 4/7/2016 6:49 John Paulsen Medium - 3-7 days 4/11/2016 6:50

137855 Network Services Erik Langgaard VPN Pin reset 4/11/2016 6:51 Resolved Dan Anderson Dakota County John Paulsen 4/11/2016 6:52 John Paulsen Medium - 3-7 days 4/11/2016 6:52

137856 Network Services Tim Sewald Password Reset 4/11/2016 6:53 Resolved Marc Gade West St. Paul John Paulsen 4/11/2016 6:54 John Paulsen Medium - 3-7 days 4/11/2016 6:54

of 186


137857 Network Services Steve Klehr 4/11/2016 6:54 Resolved Danny Barth Lakeville John Paulsen 4/11/2016 6:55 John Paulsen Medium - 3-7 days 4/11/2016 6:55

137858 Network Services Access to Hennepin County Booking site 4/11/2016 6:55 Resolved Sally Morton Richfield John Paulsen 4/11/2016 10:43 John Paulsen Medium - 3-7 days 4/11/2016 10:43


137860 Service Desk EAGAN: Cisco Jabber - User Account... 4/11/2016 8:16 Resolved Ron Waara Eagan Peter Carlson 4/11/2016 9:54 Peter Carlson Medium - 3-7 days 4/11/2016 14:10

137862 JDE Finance RE: Proxy - Greg Dahlstrom 4/11/2016 8:19 Resolved Ron Hedberg Apple Valley Jill Davis 5/4/2016 16:06 Ron Hedberg Medium - 3-7 days 4/18/2016 10:25

137863 JDE HR/Payroll Viewing Attached Paystub 4/11/2016 8:20 Resolved Steve Hauer Maple Grove Nancy Hilary 4/12/2016 15:28 Steve Hauer Medium - 3-7 days 4/12/2016 14:14

137865 Special Assessments SA - Payment calculator related requests and issues 4/11/2016 8:42 New Logis Internal LOGIS Lonnie RolfProject - no specified

due date

137866 Utility Billing .LINK 4/11/2016 8:43 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/11/2016 12:30 Pat Lindquist Medium - 3-7 days 4/11/2016 12:30

137867 JDE HR/Payroll Issues printing JDE timesheets 4/11/2016 8:46 Resolved Mark Holm Eagan Nancy Hilary 4/25/2016 9:22 Mark Holm Medium - 3-7 days 4/25/2016 9:23

137868 JDE Finance Attn Jill - You have rights to proxy as TJUST 4/11/2016 8:49 Resolved Sheri Robertson Maple Grove Jill Davis 4/11/2016 10:21 Sheri Robertson Medium - 3-7 days 4/11/2016 10:21

137869 Systems Group Infinity.Link Sites Down - Can't Connect 4/11/2016 8:51 Resolved Pat Lindquist LOGIS Jeff Sibell 4/12/2016 10:11 Jeff Sibell Critical - 1 day 4/12/2016 10:11

137870 JDE HR/Payroll FileZilla 4/11/2016 8:51 Resolved Patti Kent Shakopee Nancy Hilary 4/11/2016 10:48 Nancy Hilary Medium - 3-7 days 4/11/2016 10:49

137871 Systems Group disks is CRITICAL 4/11/2016 8:52 Resolved Joe Rader LOGIS Jeff Sibell 4/12/2016 11:33 Jeff Sibell High - 2 days 4/12/2016 11:33

137872 Service Desk Soft Token Address? 4/11/2016 9:00 Resolved Stefan Bakken Lakeville Peter Carlson 4/11/2016 9:25 Stefan Bakken Medium - 3-7 days 4/11/2016 9:32

137873 RecTrac FW: Monthly Billing - Plug & Pay Technologies, Inc. - pnppdata 4/11/2016 9:02 Resolved Sue Watson Golden Valley Paul Norton 4/11/2016 10:55 Paul Norton Medium - 3-7 days 4/11/2016 10:55

137874 JDE HR/Payroll media object fetch image failed 4/11/2016 9:07 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/12/2016 14:16 Julie Nowlan Medium - 3-7 days 4/12/2016 14:12

137875 Network Services JDE Media Objects failing 4/11/2016 9:13Pending Client

ResponseNancy Hilary LOGIS Kevin Pikkaraine 4/11/2016 9:17 Nancy Hilary Medium - 3-7 days

137876 Infrastructure Group FW: In Control - Win911 call failures 4/11/2016 9:13Pending

MiscellaneousPatty Hartwig Brooklyn Center Jude Giron 5/12/2016 19:57 Jude Giron Medium - 3-7 days

137877 RecTrac Priority: Can't print financial reports 4/11/2016 9:15 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 9:08 Sue Christiansen Medium - 3-7 days 4/12/2016 9:08

137878 Utility Billing RE: MG - Bill Print Image & Consumption History 4/11/2016 9:18 Resolved Pam Kummer LOGIS Pam Kummer 4/12/2016 8:28 System Medium - 3-7 days 4/12/2016 7:08

137879Public Safety

DevelopmentFW: Question for you 4/11/2016 9:23 Resolved Andrea Faue Robbinsdale John Rogers 4/11/2016 9:55 John Rogers Medium - 3-7 days 4/11/2016 9:55

137880 JDE Finance Insight Report 4/11/2016 9:37Pending Client

ResponseMelissa Schlingman Shakopee Dave Schleicher 4/25/2016 14:05 Melissa Schlingman Medium - 3-7 days


137882 PIMS Seasonal EH Tech hire - PIMS Code Enforcement Access 4/11/2016 9:53 Resolved Charlie O'Brien Richfield Maria Rucke 4/26/2016 16:57 Judd Harper Medium - 3-7 days 4/11/2016 11:37

137883 JDE HR/Payroll Oracle timecard password 4/11/2016 9:54 Resolved Jim Hall Edina Dave Schleicher 4/11/2016 10:00 Dave Schleicher Medium - 3-7 days 4/11/2016 10:00

137884 Service Desk LOGIS Self Service Password - Shakopee Issue 4/11/2016 9:58 Resolved Nancy Hilary LOGIS Joe Rader 4/11/2016 10:52 Nancy Hilary Medium - 3-7 days 4/11/2016 10:14

137885 Public Safety General TEST email from Hennepin County HJIP IM to LOGIS Support 4/11/2016 10:06 Resolved Lorna Olson Hennepin County 4/11/2016 10:07 Matt O'Brien Medium - 3-7 days 4/11/2016 10:07

137887 JDE HR/Payroll warning message when logging into FileZilla 4/11/2016 10:19 Resolved Gina Dwyer Eagan Nancy Hilary 4/11/2016 10:48 Nancy Hilary Medium - 3-7 days 4/11/2016 10:50

137889 JDE HR/Payroll Terminate ESS Access 4/11/2016 10:21 Resolved Patti Kent Shakopee Dave Schleicher 4/11/2016 11:03 Patti Kent Medium - 3-7 days 4/11/2016 10:50

137890 Special AssessmentsRemaining balance amounts for prepaid assessments for St Paul

show over payments in P & I4/11/2016 10:22 New Ray Jozwiak LOGIS Lonnie Rolf 4/11/2016 10:22 Lonnie Rolf Medium - 3-7 days

137891 Systems GroupODBC Connections for Tungsten for Brooklyn Center and

Farmington4/11/2016 10:23 Resolved Dave Schleicher LOGIS John Paulsen 5/9/2016 14:56 John Paulsen Medium - 3-7 days 5/9/2016 14:56

137892 PIMS March 2016 Permits - PIMS 4/11/2016 10:33 Resolved Kelly E Bradford Hennepin County Judd Harper 4/18/2016 9:57 Judd Harper Medium - 3-7 days 4/18/2016 9:57

137893 Network Services New User Password 4/11/2016 10:45 Resolved Valerie Satre Robbinsdale Peter Carlson 4/11/2016 15:16 Peter Carlson Medium - 3-7 days 4/12/2016 13:00

137894 Infrastructure Group Monitor Traffic 4/11/2016 10:46 Resolved James Goldenstein Eden Prairie Adam Maloney 4/14/2016 12:36 Adam Maloney Medium - 3-7 days 4/14/2016 12:36

137895 LOGIS Website LOGIS Portal: Link to LOGIS Blog Articles no Longer Works 4/11/2016 10:58 New Paul Norton LOGIS Paul Norton 4/11/2016 13:21 John Paulsen Medium - 3-7 days

137896 Service Desk VPN accounts confirmation 4/11/2016 11:08 Resolved John Peterson St. Louis Park Peter Carlson 4/11/2016 14:07 Peter Carlson Medium - 3-7 days 4/11/2016 14:07

137897 JDE Finance PIMS integration 4/11/2016 11:14 New Shari Rains New Hope Jill Davis 4/12/2016 8:03 Jill Davis Medium - 3-7 days

137898 Network Services Issues accessing commvault 4/11/2016 11:23 Resolved Laurie Stubbs Coon Rapids John Paulsen 4/11/2016 16:36 Laurie Stubbs Medium - 3-7 days 4/11/2016 15:28

137899 JDE HR/Payroll stopping child support deduction 4/11/2016 11:47 Resolved Jennifer HoffmanHutchinson Utility

CommissionNikki Heinbuch 4/11/2016 13:00 Jennifer Hoffman Medium - 3-7 days 4/11/2016 14:31

137900 JDE HR/Payroll Dual entering 4/11/2016 12:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/11/2016 12:40 Nikki Heinbuch Medium - 3-7 days 4/11/2016 13:46

137903 Utility Billing Report 4/11/2016 13:47 Resolved Sue Virnig Golden Valley Connie Dalsen 4/13/2016 13:30 Connie Dalsen Medium - 3-7 days 4/13/2016 13:30

137904 PIMS Code Enforcement Report -- Graffiti 4/11/2016 13:49 In Progress Megan DeSchepper Willmar Judd Harper 4/11/2016 13:52 Judd Harper Medium - 3-7 days

137906 Service Desk FW: PROBLEM Host Alert is DOWN 4/11/2016 13:58 Resolved Ryan Browning Edina Peter Carlson 4/11/2016 14:09 Peter Carlson Medium - 3-7 days 4/11/2016 14:09

137907 JDE HR/Payroll New ESS User 4/11/2016 14:24 Resolved Carrie Person Edina Dave Schleicher 4/11/2016 15:00 Dave Schleicher Medium - 3-7 days 4/11/2016 15:00

of 186


137908 RecTrac Live to Demo Update for Eagan 4/11/2016 14:48 Resolved Kristin Trembley Eagan Sue Christiansen 4/14/2016 11:03 Kristin Trembley Medium - 3-7 days 4/14/2016 10:33

137909 Utility Billing Please hard delete these users from Infinity.link 4/11/2016 15:13 Resolved Beth Marshall Richfield Connie Dalsen 4/11/2016 15:31 Connie Dalsen Medium - 3-7 days 4/11/2016 15:31

137910 RecTrac Minnetonka: Punch Card; Passed to VSI for consulting 4/11/2016 15:20 Resolved Kelly O'Dea Minnetonka Paul Norton 5/16/2016 14:42 Kelly O'Dea High - 2 days 5/16/2016 14:42

137911 Infrastructure Group Install New FS4 Switch 4/11/2016 15:34 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/4/2016 10:00 Virginia Vaske Medium - 3-7 days 5/4/2016 10:34

137912 Property Data Edina - Logis Map not working 4/11/2016 16:00 Resolved Shelagh Stoerzinger Edina Norb Vossen 4/20/2016 6:49 Norb Vossen Critical - 1 day 4/20/2016 6:49

137913 JDE HR/Payroll New Hire - ESS Username/Access 4/11/2016 16:05 Resolved Patti Kent Shakopee Dave Schleicher 4/11/2016 16:18 Dave Schleicher Medium - 3-7 days 4/11/2016 16:19

137914 Service Desk Citrix Password Reset 4/11/2016 16:09 Resolved Laurene Draper Bloomington Joe Rader 4/23/2016 13:32 Berens, Matt Medium - 3-7 days 4/11/2016 16:42

137915 RecTrac Kiosk check in for Roberta & Donald Peterson 4/11/2016 16:13 New Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 12:05 Rosemary Mikkelson Medium - 3-7 days

137916 JDE Finance RE: Credit Card Vendors 4/11/2016 16:18 Resolved JoAnn Eagen Farmington Jill Davis 4/18/2016 11:38 Dave Schleicher Medium - 3-7 days 5/12/2016 16:01

137917 LOGIS PortalPortal - Issues with displaying proper Blog content from new

Logis website4/11/2016 16:23

Pending

MiscellaneousRay Jozwiak LOGIS Lonnie Rolf 4/12/2016 10:21 Lonnie Rolf High - 2 days

137918 RecTrac Check reporting issue 4/11/2016 16:59 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/12/2016 8:47 Sue Christiansen Medium - 3-7 days 4/12/2016 8:47

137919 Infrastructure Group Cannot RDP to Printrak servers via VPN 4/12/2016 6:43 Resolved Matt O'Brien LOGIS Jason Stickler 4/12/2016 14:26 Jason Stickler Medium - 3-7 days 4/13/2016 10:17

137920 Utility Billing CIS 4/12/2016 6:50 Resolved Barbara Baer Eden Prairie Pam Kummer 4/13/2016 8:22 Pam Kummer Critical - 1 day 4/13/2016 8:22

137921 JDE Finance Depreciation Projections 4/12/2016 7:10 Resolved Chris Regis Richfield Jill Davis 4/15/2016 11:31 Jill Davis Medium - 3-7 days 4/15/2016 11:31

137922 JDE Finance Docusphere documents viewing. 4/12/2016 7:20 Resolved Ron Hedberg Apple Valley Dave Schleicher 4/12/2016 10:58 Ron Hedberg Medium - 3-7 days 4/12/2016 13:00

137923 JDE HR/Payroll DT.F08042 change zero to blank for ACA Reporting 4/12/2016 7:45 Resolved Nancy Hilary LOGIS Nancy Hilary 4/12/2016 7:46 Nancy Hilary Medium - 3-7 days 4/12/2016 8:21

137924 Service Desk Please remove from Nagios 4/12/2016 7:52 Resolved Katie Bisek Edina 4/12/2016 8:16 Peter Carlson Medium - 3-7 days 4/12/2016 8:16

137925 Systems Group UBDB4 permission issues and gremlins 4/12/2016 7:59 Resolved Jeff Sibell LOGIS Jeff Sibell 4/18/2016 13:45 Jeff Sibell Medium - 3-7 days 4/18/2016 13:45

137926 Service Desk Restore of RIC 4/12/2016 8:10 Resolved Jill Davis LOGIS Peter Carlson 4/15/2016 8:46 Peter Carlson Medium - 3-7 days 4/15/2016 14:22

137927 Service Desk Restore of FAC 4/12/2016 8:16 Resolved Jill Davis LOGIS Joe Rader 4/12/2016 9:29 Joe Rader Medium - 3-7 days 4/12/2016 9:30

137928 Utility Billing 2 days of history missing in CIS 4/12/2016 8:20 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/12/2016 13:34 Pat Lindquist Medium - 3-7 days 4/12/2016 13:34

137929 Public Safety General Minnetonka PD - Issues with FBR and Classic RMS 4/12/2016 8:20 Resolved Robin Shoen Minnetonka Lisa Storey 5/3/2016 14:55 Lisa Storey High - 2 days 5/3/2016 14:55

137932 Network Services FW: LOGIS Password Self-Service Enrollment 4/12/2016 8:28 Resolved Kim Henning Mendota Heights Carl Pearson 4/12/2016 10:43 Carl Pearson Medium - 3-7 days 4/12/2016 10:43

137933 JDE HR/Payroll JDE Emergency Contact 4/12/2016 8:28Pending Client

ResponsePati Peterson Minnetonka Nancy Hilary 4/24/2016 16:29 Dave Schleicher Medium - 3-7 days

137934 Network Services Configure SEPM to authenticate with Active Directory 4/12/2016 8:35 Resolved Adam Wodtke West Metro Fire Chad Remick 4/12/2016 9:00 Chad Remick Medium - 3-7 days 4/12/2016 9:48

137935 JDE HR/Payroll City Lakeville Payroll 4/12/2016 8:40 Resolved Pat Vinje

Dakota

Communications

Center


137936 JDE HR/Payroll Election judges 4/12/2016 8:47 Resolved Jill Berger Brooklyn Center Nancy Hilary 5/23/2016 12:57 Nancy Hilary Medium - 3-7 days 5/25/2016 14:57

137937 Service Desk domain password reset 4/12/2016 8:52 Resolved Don Rambow White Bear Lake Joe Rader 4/12/2016 9:10 Joe Rader Medium - 3-7 days 4/12/2016 8:56

137938 Systems Group UB databases missing data 4/12/2016 8:52 Resolved Pam Kummer LOGIS Jeff Sibell 4/14/2016 9:45 Jeff Sibell Critical - 1 day 4/14/2016 9:45

137939 JDE Finance Please check on this....PID 16919 4/12/2016 8:59 Resolved Brandi Aitkin Apple Valley Jill Davis 4/12/2016 16:27 Brandi Aitkin Medium - 3-7 days 4/13/2016 12:54

137940 Service Desk Token Replacement 4/12/2016 9:02 Resolved Ryan Higgins Eden Prairie Peter Carlson 4/12/2016 9:10 Peter Carlson Medium - 3-7 days 4/12/2016 9:10

137941 JDE HR/Payroll RE: Corrections to Accruals EE 103726 & 112986 4/12/2016 9:12 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/12/2016 10:51 Nikki Heinbuch Medium - 3-7 days 4/13/2016 8:23

137942 JDE HR/PayrollDST Missing from F08042 prior through May 2011 from Quick

Hire P060116Q4/12/2016 9:17 Resolved Nancy Hilary LOGIS Nancy Hilary 4/12/2016 9:19 Nancy Hilary Medium - 3-7 days 4/12/2016 9:20

137943 Infrastructure Group Err-disable Gi5/0/27 on sl-csr 4/12/2016 9:27 Resolved Nikki Farrow St. Louis Park Virginia Vaske 4/13/2016 13:00 Virginia Vaske Medium - 3-7 days 4/13/2016 13:00

137944 PIMS ePermits PayPal account 4/12/2016 9:35 Resolved Sue Kotchevar Eden Prairie Maria Rucke 4/28/2016 10:28 Maria Rucke Medium - 3-7 days 4/28/2016 10:28

137945 Service Desk VPN access for Jerome Porter-Grannis Hauge 4/12/2016 9:42 Resolved Dan Cook Eagan Joe Rader 4/13/2016 11:39 Joe Rader Medium - 3-7 days 4/13/2016 11:39

137946 JDE HR/Payroll New ESS Users 4/12/2016 9:45 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/12/2016 14:32 Nikki Heinbuch Medium - 3-7 days 4/12/2016 14:35

137947 Network Services SFTP Licenses for JDE 9.2 4/12/2016 9:46 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/19/2016 15:54 Lori Hackett Medium - 3-7 days 4/19/2016 15:54

137948 Network Services UCS Server Driver Updates 4/12/2016 9:47 In Progress John Paulsen LOGIS John Paulsen Medium - 3-7 days

137949 Infrastructure Group Cannot make database connection to LRMS SQL server 4/12/2016 9:48 Resolved Matt O'Brien LOGIS Jason Stickler 4/12/2016 14:36 Jason Stickler Medium - 3-7 days 4/13/2016 10:17

137950 Service Desk PROBLEM Service Disks is WARNING 4/12/2016 9:49 Resolved Peter Carlson LOGIS Peter Carlson 4/25/2016 7:19 Peter Carlson Medium - 3-7 days 4/25/2016 7:19


137952 RecTracCustomer registration failed - possibly because she needed to

retrieve password during transaction4/12/2016 10:01 Resolved Caroline Voss St. Louis Park Sue Christiansen 4/25/2016 7:41 Sue Christiansen Medium - 3-7 days 4/25/2016 7:41

137953 Network ServicesAdd redirect script for Logis Blog from old feed url to new feed

url4/12/2016 10:04 Resolved Lonnie Rolf LOGIS Jeff Sibell 5/26/2016 15:49 Jeff Sibell Medium - 3-7 days 5/26/2016 15:49

137954 LOGIS Portal Logis Portal - Change source control from SourceSafe to TFS 4/12/2016 10:18 New Logis Internal LOGIS Lonnie RolfProject - no specified

due date

of 186


137955 Infrastructure Group FW: jail calls 4/12/2016 10:21 Resolved Jayson Solberg Rosemount Jason Stickler 5/11/2016 11:46 Jason Stickler Medium - 3-7 days 5/11/2016 11:46

137956 Service Desk Term User 4/12/2016 10:45 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/12/2016 11:13 Joe Rader Medium - 3-7 days 4/12/2016 11:24

137957 Infrastructure Group Firewall question 4/12/2016 10:50 Resolved Ryan Brown Owatonna Jason Stickler 4/13/2016 9:38 Ryan Brown Medium - 3-7 days 4/13/2016 10:49

137958 JDE HR/Payroll FW: Brandi Hearn 4/12/2016 10:53 Resolved Shari Rains New Hope Dave Schleicher 4/12/2016 13:31 Dave Schleicher Medium - 3-7 days 4/12/2016 13:31

137959 PIMS Permit Search Closes Screens 4/12/2016 11:04 Resolved Shirley Johnson South St. Paul Norb Vossen 4/13/2016 14:39 Norb Vossen Medium - 3-7 days 4/13/2016 14:39

137960 Infrastructure Group Open ports for GIS application 4/12/2016 11:48 Resolved Nick Lovejoy Edina Virginia Vaske 4/18/2016 8:21 Virginia Vaske Medium - 3-7 days 4/18/2016 8:21

137961 Service Desk Add Stefan Bakken (Lakeville) to the RecTrac 3.1 mailing list 4/12/2016 11:53 Resolved Sue Christiansen LOGIS Peter Carlson 4/12/2016 12:56 Peter Carlson Medium - 3-7 days 4/12/2016 12:56

137962 RecTracLakeville Heritage Center: Membership cards are now printing

to the paper printer (VSI Ticket #1258174)4/12/2016 11:58 Resolved Stefan Bakken Lakeville Sue Christiansen 4/12/2016 14:51 Sue Christiansen High - 2 days 4/12/2016 14:50

137963 JDE Finance Delete Docuscan batch 4/12/2016 12:14 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/12/2016 13:09 Jill Davis Medium - 3-7 days 4/12/2016 13:09

137964 Service Desk Restore of EA PIMS to TR PIMS 4/12/2016 12:14 Resolved Jane Watje LOGIS Peter Carlson 4/12/2016 13:34 Maria Rucke Medium - 3-7 days 4/13/2016 14:57

137965 GIS new LogisMap user 4/12/2016 12:34 Resolved Craig Beers Minnetonka Ben Verbick 4/13/2016 15:21 Ben Verbick Medium - 3-7 days 4/13/2016 15:21

137966 JDE HR/Payroll Employee Terminations - Various 4/12/2016 12:41 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/12/2016 14:18 Denise Heimerman Medium - 3-7 days 4/12/2016 14:03

137967 Service Desk Restore of CR PIMS into TR PIMS 4/12/2016 12:42 Resolved Jane Watje LOGIS Peter Carlson 4/13/2016 15:46 Peter Carlson Medium - 3-7 days 4/13/2016 15:46

137968 JDE Finance A/P Report 4/12/2016 13:02 Resolved Donna Lott Lakeville Dave Schleicher 4/18/2016 14:27 Dave Schleicher Medium - 3-7 days 4/18/2016 14:04

137969 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:11 Resolved John Paulsen LOGIS Jeff Sibell 5/24/2016 7:45 Jeff Sibell Medium - 3-7 days 5/24/2016 7:45

137970 Infrastructure Group Hubbell 4/12/2016 13:12 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/14/2016 10:51 Jason Stickler Medium - 3-7 days 4/14/2016 10:51

137971 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:12 Resolved John Paulsen LOGIS Scott Crocker 4/19/2016 7:31 Scott Crocker Medium - 3-7 days 4/19/2016 7:31

137972 JDE Finance Annual close 4/12/2016 13:13 Resolved Angie McIntire Ramsey Jill Davis 4/12/2016 13:53 Jill Davis Medium - 3-7 days 4/18/2016 10:24

137973 Infrastructure Group ePermit LO-UB- PayPal Firewall ACL's 4/12/2016 13:13 Resolved Dimitrios Hilton LOGIS Jack Israel 4/15/2016 10:18 Jack Israel Medium - 3-7 days 4/15/2016 10:18

137974 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:13 Resolved John Paulsen LOGIS Joe Rader 5/9/2016 10:57 Joe Rader Medium - 3-7 days 5/9/2016 10:57

137975 Service Desk New active directory entry for Minnetonka GIS 4/12/2016 13:14 Resolved Ben Verbick LOGIS Peter Carlson 4/13/2016 15:00 Peter Carlson Medium - 3-7 days 4/13/2016 15:25

137976 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:14 Resolved John Paulsen LOGIS Carl Pearson 4/14/2016 10:13 Carl Pearson Medium - 3-7 days 4/14/2016 10:14

137977 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:15 Resolved John Paulsen LOGIS John Paulsen 4/20/2016 6:22 John Paulsen Medium - 3-7 days 4/20/2016 6:22

137978 Service Desk Fire Department VPN Group 4/12/2016 13:55 Resolved Alan Nordquist Hastings Peter Carlson 5/4/2016 15:27 Alan Nordquist Medium - 3-7 days 5/4/2016 13:58

137979 Special Assessments WO - Delete Payment 4/12/2016 14:02 Resolved Deb Score Woodbury Norb Vossen 4/12/2016 14:05 Deb Score Medium - 3-7 days 4/12/2016 14:04

137980 Utility Billing Penalty exempt 4/12/2016 14:06 Resolved Larry Jacobson Robbinsdale Connie Dalsen 4/13/2016 8:53 Connie Dalsen Medium - 3-7 days 4/13/2016 8:53

137982 RecTracGolden Valley: RecTrac POS Terminal Star Printer Not Working

(Ticket #1258290)4/12/2016 14:43 Resolved Beth Yurchisin Golden Valley Sue Christiansen 4/15/2016 8:49 Goodwin Moy High - 2 days 4/15/2016 8:47

137983 Infrastructure Group NH OpenWifi not open to client.logis.org 4/12/2016 14:50 Resolved Maria Rucke LOGIS Jack Israel 4/13/2016 11:05 Maria Rucke Medium - 3-7 days 4/13/2016 11:04

137984 JDE HR/Payroll New Employees - Rec 4/12/2016 14:58 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/13/2016 9:53 Denise Heimerman Medium - 3-7 days 4/13/2016 7:55

137985 JDE Finance Insight software 4/12/2016 15:00Pending Client

ResponseLiz Berger Minnetonka Dave Schleicher 4/28/2016 18:31 Liz Berger Medium - 3-7 days

137986 Network Services Web App Restore 4/12/2016 15:08 Resolved Ben Treptow LOGIS Joe Rader 4/12/2016 15:49 Joe Rader Critical - 1 day 4/12/2016 15:57

137987 JDE HR/Payroll ESS Username and password 4/12/2016 15:12 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/12/2016 16:21 Nikki Heinbuch Medium - 3-7 days 4/12/2016 16:21

137988 JDE Finance It doesn't appear we can put a RUSH FLAG on... 4/12/2016 15:42 Resolved Brandi Aitkin Apple Valley Jill Davis 4/13/2016 8:39 Brandi Aitkin Medium - 3-7 days 4/18/2016 10:24

137989 JDE Finance Hubble - JDE Test 4/12/2016 15:44 Resolved Sheri Robertson Maple Grove Dave Schleicher 4/12/2016 16:17 Sheri Robertson Medium - 3-7 days 4/12/2016 15:58

137990 GIS ArcCatalog SDE connection 4/12/2016 15:55 Resolved Craig Beers Minnetonka Ben Verbick 4/14/2016 10:03 Ben Verbick Medium - 3-7 days 4/14/2016 10:03

137991Public Safety

DevelopmentQuery not coming into TTRMS 4/12/2016 16:02 Resolved Sue Setter Maple Grove Matt O'Brien 4/20/2016 8:30 Matt O'Brien Medium - 3-7 days 4/20/2016 8:30

137992 Infrastructure Group Possible port issue at Bunker Hills 4/12/2016 16:02 Resolved Dave Sack Coon Rapids Adam Maloney 4/15/2016 9:33 Adam Maloney Medium - 3-7 days 4/15/2016 9:20

137993 Service Desk SSP IPT - Call Manager 4/12/2016 16:18 Resolved Ian Hardie South St. Paul Carl Pearson 5/9/2016 9:33 Carl Pearson Medium - 8-14 days 5/12/2016 8:12

137995 Service Desk SSP IPT - Unity Connect 4/12/2016 16:27 In Progress Ian Hardie South St. Paul Carl Pearson Medium - 8-14 days

137996 RecTracEagan: Installment billing - Unique Indentifier MisMatch Error

(VSI Ticket #1258362)4/12/2016 16:30 Resolved Jennifer Nelson Eagan Sue Christiansen 5/26/2016 13:49 Dan Cook High - 2 days 5/26/2016 12:46

137997 RecTrac Photos for Webtrac 4/12/2016 16:47 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:45 Paul Norton Medium - 3-7 days 4/15/2016 13:45

137998 RecTrac 2nd set of picnic shelter photos 4/12/2016 16:48 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:46 Paul Norton Medium - 3-7 days 4/15/2016 13:46

137999 JDE Finance JE posting 4/12/2016 16:48 Resolved Larry Jacobson Robbinsdale Jill Davis 4/13/2016 10:50 Larry Jacobson Medium - 3-7 days 4/13/2016 10:51

138000 RecTrac 3rd set of picnic shelter photos 4/12/2016 16:49 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:47 Paul Norton Medium - 3-7 days 4/15/2016 13:47

138001 RecTrac Last set of picnic shelter photos 4/12/2016 16:50 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:48 Paul Norton Medium - 3-7 days 4/15/2016 13:48

138002 Network Services RI PCI Gap Assessment Project 4/12/2016 18:03 In Progress Sally Morton Richfield Dimitrios Hilton 4/21/2016 17:00 Dimitrios HiltonProject - no specified

due date

of 186


138003 Network ServicesLOGIS Training PC (located at DC) not connecting to the

network4/12/2016 18:54 Resolved Terry Hoium LOGIS Carl Pearson 4/15/2016 10:16 Terry Hoium High - 2 days 4/15/2016 10:16

138004 Service Desk New IPT users 4/13/2016 7:55 Resolved Richard Johnson New Hope Peter Carlson 4/21/2016 13:57 Peter Carlson Medium - 3-7 days 4/21/2016 13:57

138005 Infrastructure Group Bunker Hills Port 4/13/2016 7:58 Resolved Adam Maloney LOGIS Adam Maloney 4/13/2016 8:08 Adam Maloney Medium - 3-7 days 4/13/2016 8:08

138006 Utility Billing FW: Utility Payment 4/13/2016 8:08Pending Client

ResponseLarry Jacobson Robbinsdale Pam Kummer 4/13/2016 8:20 Pam Kummer Medium - 3-7 days

138007 Utility Billing Rate Changes 4/13/2016 8:15 Resolved Tammy Geurkink Golden Valley Connie Dalsen 4/13/2016 8:55 Connie Dalsen Medium - 3-7 days 4/13/2016 8:55

138008 Infrastructure Group Adjust ACL 4/13/2016 8:23 Resolved Raoul Boudreau Burnsville Adam Maloney 4/13/2016 13:57 Vu Pham Medium - 3-7 days 4/13/2016 11:15

138009 Utility Billing RPZ notices 4/13/2016 8:30 Resolved Sandra Beecher Woodbury Connie Dalsen 4/13/2016 8:31 Connie Dalsen Medium - 3-7 days 4/13/2016 8:31

138011 PIMS Security Change - Dawn Erickson 4/13/2016 8:50 Resolved Dawn Erickson Lakeville Judd Harper 4/14/2016 12:49 Judd Harper Medium - 3-7 days 4/14/2016 12:33

138012 JDE HR/Payroll New ESS User 4/13/2016 8:50 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/13/2016 9:16 Nikki Heinbuch Medium - 3-7 days 4/13/2016 9:16

138013 JDE HR/Payroll RE: ACA 1094C Form 4/13/2016 8:53 In Progress Heather Campson LOGIS Nancy Hilary 4/13/2016 11:20 Heather Campson Medium - 3-7 days

138014 Service Desk Creation of a new database server for RMS querying. 4/13/2016 8:54 In Progress George Jensen Anoka County JLEC Chad Remick 5/10/2016 8:04 Chad Remick Medium - 3-7 days

138015 JDE HR/Payroll terminate ess access 4/13/2016 9:15 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/13/2016 9:37 Nikki Heinbuch Medium - 3-7 days 4/13/2016 9:44

138016 Property Data SLP- FTP 4/13/2016 9:16 Resolved Marty Fechner St. Louis Park Norb Vossen 4/13/2016 13:24 Norb Vossen Medium - 3-7 days 4/13/2016 13:24

138017 Service Desk Creation of a new database server for RMS querying. 4/13/2016 9:23 In Progress George Jensen Anoka County JLEC Chad Remick 4/22/2016 12:07 Chad Remick Medium - 3-7 days

138018 Utility Billing WAV Pickup and Comparison Report 4/13/2016 9:34 Resolved Carissa Hoyt New Hope Connie Dalsen 4/15/2016 8:58 Connie Dalsen Medium - 3-7 days 4/15/2016 8:58

138019 Public Safety Mobiles Citations rejected from Hennepin County 4/13/2016 9:41 Resolved Natalie Johnson Richfield Jason Ehlers 4/20/2016 10:48 Jason Ehlers Medium - 3-7 days 4/20/2016 10:48

138020 RecTrac reset password not working properly 4/13/2016 9:56Pending Client

ResponseKelly O'Dea Minnetonka Paul Norton 4/13/2016 10:25 Paul Norton Medium - 3-7 days

138021 JDE Finance Journal entry listing 4/13/2016 10:09 Resolved Angie McIntire Ramsey Dave Schleicher 4/13/2016 10:25 Dave Schleicher Medium - 3-7 days 4/21/2016 8:23

138022 Systems Group logis.speedtest.org has expired 4/13/2016 10:12 Resolved Nick Lovejoy Edina Jeff Sibell 5/9/2016 10:57 Jeff Sibell Medium - 3-7 days 5/9/2016 10:57

138023 Network Services reset pydio password 4/13/2016 10:44 Resolved Matt Henning Maple Grove 4/13/2016 13:02 Matt Henning Medium - 3-7 days 4/13/2016 13:02

138024 JDE HR/Payroll RE: Severance Accruals - Forfeited Pay Types 4/13/2016 10:48 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/19/2016 9:16 Nikki Heinbuch Medium - 3-7 days 4/20/2016 13:44

138025 Network Services Fire Mobile got Upgraded to Windows 10 4/13/2016 11:06 Resolved Don Rambow White Bear Lake Chad Remick 4/13/2016 16:30 Chad Remick Medium - 3-7 days 4/14/2016 11:17

138026 Service Desk New LOGIS AD/IPT User 4/13/2016 11:13 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/18/2016 12:32 Peter Carlson Medium - 3-7 days 4/25/2016 8:12

138027 Utility Billing Credit Balances 4/13/2016 11:13Pending Client


138028 PIMS Schedule Question 4/13/2016 11:17 Resolved Penny Stewart Apple Valley Maria Rucke 5/4/2016 8:17 Maria Rucke High - 2 days 5/4/2016 8:17

138029 Infrastructure Group Golf Course Firewall 4/13/2016 11:44 Resolved David Klitzke Orono John Wondra 4/14/2016 12:02 John Wondra Medium - 3-7 days 4/14/2016 12:02

138030 RecTrac Payment issue 4/13/2016 11:51 Resolved Penny Spitzer New Hope Paul Norton 4/18/2016 16:01 Paul Norton Medium - 3-7 days 4/18/2016 16:00

138031 RecTracWebtrac - We need the border of our Webtrac to be updated

and can match the city home page border. 4/13/2016 12:06 Resolved Jared Flewellen Eagan Paul Norton 5/3/2016 15:32 Paul Norton Medium - 3-7 days 5/3/2016 15:21

138032 JDE HR/Payroll electronic log in 4/13/2016 12:27 Resolved Jodi Rosati Maple Grove Nikki Heinbuch 4/13/2016 12:53 Nikki Heinbuch Medium - 3-7 days 4/13/2016 12:57

138033 Utility Billing Wooodbury REL Cancel on Line Account 4/13/2016 12:32 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/13/2016 12:55 Connie Dalsen Medium - 3-7 days 4/13/2016 12:55

138034 JDE Finance LO - AP/GL Balancing 4/13/2016 12:42 New Jill Davis LOGIS Jill Davis Medium - 3-7 days


138036 Service Desk Service of AC unit at Brooklyn Center 4/13/2016 12:55 Resolved Janelle Day LOGIS Joe Rader 4/13/2016 15:07 Joe Rader Medium - 3-7 days 4/13/2016 15:07

138037 RecTrac Maple Grove: Apply coupon error - VSI Ticket #1267730 4/13/2016 12:59 Resolved Kris Ryan Maple Grove Paul Norton 5/5/2016 16:02 Paul Norton Medium - 3-7 days 5/5/2016 16:02

138038 JDE Finance PROXY REQUEST 4/13/2016 13:10 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/13/2016 13:55 Jill Davis Medium - 3-7 days 4/13/2016 13:55

138039 Training Training on Code Enforcement 4/13/2016 13:28 Resolved William Henk Eagan Jane Watje 4/13/2016 13:32 Jane Watje Medium - 3-7 days 4/13/2016 13:32

138040 PIMSCode Enforcement Notices and Signature- Default phone

number for William Henk4/13/2016 13:34 Resolved William Henk Eagan Judd Harper 4/15/2016 16:48 Judd Harper Medium - 3-7 days 4/15/2016 16:48

138041 PIMS Save button on Add Action Screen 4/13/2016 13:39 Escalated Jane Watje LOGIS Jane Watje 4/29/2016 14:55 Ray JozwiakProject - no specified

due date

138042 Infrastructure Group MG PCI Cisco Firepower Project 4/13/2016 13:41Pending Client

ResponseEd O'Donnell Maple Grove Virginia Vaske 5/23/2016 16:15 Virginia Vaske Medium - 3-7 days

138043 JDE HR/Payroll Scheduled Reports 4/13/2016 13:45 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/14/2016 13:17 Denise Heimerman Medium - 3-7 days 4/14/2016 7:58

138044 Service Desk Activate Second Port 2W-027 4/13/2016 13:52 Resolved Holly Amundson LOGIS Peter Carlson 4/13/2016 15:08 Holly Amundson Medium - 3-7 days 4/13/2016 15:22

138045 Service Desk Code Enforcement Distribution list 4/13/2016 13:53 Resolved Jane Watje LOGIS Peter Carlson 4/13/2016 14:03 Peter Carlson Medium - 3-7 days 4/13/2016 14:03

138046 JDE HR/Payroll New ESS employee 4/13/2016 14:06 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/13/2016 14:58 Nikki Heinbuch Medium - 3-7 days 4/13/2016 14:59

138047 JDE HR/Payroll LOGIS Insurance Pool - JDE OE 4/13/2016 14:14 Resolved Nancy Hilary LOGIS Nancy Hilary 4/14/2016 8:54 Nancy Hilary Medium - 3-7 days 4/21/2016 11:43

138048 Infrastructure Group Tritech access 4/13/2016 14:18 Resolved Lisa Storey LOGIS John Wondra 4/25/2016 14:10 John Wondra Medium - 3-7 days 4/25/2016 14:10

138049 Infrastructure Group Phone line question 4/13/2016 14:22 Resolved Dean Busch Robbinsdale Jude Giron 4/19/2016 15:39 Jude Giron Medium - 3-7 days 4/19/2016 15:39

of 186


138050 PIMS FTP Path PIMS2JDE Transfer 4/13/2016 14:25 Resolved Jeff Alger New Hope Maria Rucke 4/21/2016 10:02 Maria Rucke Medium - 3-7 days 4/21/2016 10:02

138051 Service Desk Return/Breakdown of CIsco IPS Demo appliances 4/13/2016 14:25 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/29/2016 8:21 Peter Carlson Medium - 3-7 days 4/29/2016 8:21

138052 Public Safety MobilesRice County SO - Issues with ECR version differences between

RCSO and RCAO4/13/2016 14:29 Resolved Jessica Bokman Rice County Jason Ehlers 4/14/2016 9:28 Jason Ehlers Medium - 3-7 days 4/14/2016 7:54

138053 Utility Billing Recurring Credit Card Payment Not Picked Up In Batch 4/13/2016 14:39 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/29/2016 15:09 Pat Lindquist Medium - 3-7 days 4/29/2016 15:09

138054 Infrastructure Group make vlan changes cjdn 2-47, 2-48, 4-6 4/13/2016 14:40 Resolved Jason Shostedt Richfield Virginia Vaske 4/14/2016 10:04 Virginia Vaske High - 2 days 4/14/2016 10:04

138055 Infrastructure Group Firewall for RITE Headquarters App 4/13/2016 14:44 Resolved Kao Yang Brooklyn Center Vu Pham 4/29/2016 15:58 Vu Pham Medium - 3-7 days 4/29/2016 15:58

138056 Systems Group Outlook junk mail/voice mails 4/13/2016 14:48 Resolved Dean Busch Robbinsdale Brian Peterson 4/25/2016 8:01 Brian Peterson Medium - 3-7 days 4/25/2016 8:01

138057 JDE Finance Adding value to an Existing Asset 4/13/2016 14:51 Resolved Nick BishopMinnesota Transit


138058 RecTrac Website 4/13/2016 14:52Pending Vendor

ResponseSue LaCrosse Brooklyn Center Paul Norton 4/14/2016 9:35 Kelly Mertes Medium - 3-7 days

138059 Utility Billing sewer only consumption/vs sewer only average 4/13/2016 14:53 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/13/2016 15:54 Connie Dalsen Medium - 3-7 days 4/13/2016 15:54

138060 Infrastructure Group Switch not coming up 4/13/2016 15:01 Resolved Beth Yurchisin Golden Valley Vu Pham 4/18/2016 10:13 Beth Yurchisin Medium - 3-7 days 4/18/2016 10:08

138061 PIMS ePermits - Contractor unable to pull a permit 4/13/2016 15:15 Resolved Kari Mahan St. Louis Park Judd Harper 4/13/2016 15:24 Judd Harper Medium - 3-7 days 4/13/2016 15:24

138062 Network Services Check into letter about unblocking IP's for lobbist group 4/13/2016 15:22 Resolved Ryan Browning Edina Brian Peterson 4/15/2016 8:14 Brian Peterson Medium - 3-7 days 4/15/2016 8:14

138063 JDE HR/Payroll New ESS Users 4/13/2016 15:26 Resolved Carrie Person Edina Nikki Heinbuch 4/13/2016 16:14 Nikki Heinbuch Medium - 3-7 days 4/13/2016 16:15

138064 Service Desk Access to lo-jde-dep 4/13/2016 15:32 Resolved Nancy Hilary LOGIS Joe Rader 4/13/2016 16:34 Joe Rader Medium - 3-7 days 4/13/2016 16:34

138065 RecTrac RE: Memberships 4/13/2016 15:38 Resolved Chalene Ward Maple Grove Sue Christiansen 4/14/2016 7:27 Sue Christiansen Medium - 3-7 days 4/14/2016 7:27

138066 Service Desk Headset Question 4/13/2016 15:47 Resolved Patty Hartwig Brooklyn Center Carl Pearson 4/21/2016 15:42 Carl Pearson Medium - 3-7 days 4/21/2016 15:42

138067 Utility Billing Accounts With No Reads 4/13/2016 15:58Pending Client


138068 PIMS Nathan Buska's signiture is duplicated on rental reports. 4/13/2016 16:05 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/14/2016 9:50 Judd Harper High - 2 days 4/14/2016 9:50

138069 Utility BillingApply Web Service Build 3.3.2.11 with GetConsumptionHistory

patch to all 33211 implementations4/13/2016 16:07 In Progress Pam Kummer LOGIS Pam Kummer 4/14/2016 9:27 Lonnie Rolf Medium - 3-7 days

138070 JDE Finance Laserfiche/Tungsten 4/13/2016 16:08 Resolved Mike McCollum Apple Valley Dave Schleicher 4/19/2016 8:25 Mike McCollum Medium - 3-7 days 4/27/2016 6:56

138071 Systems Group Global Address List 4/13/2016 16:18 Resolved Dean Busch Robbinsdale Brian Peterson 4/25/2016 9:08 Brian Peterson Medium - 3-7 days 4/25/2016 8:41

138072 Systems GroupPlease create LOGIS Domain accounts for Apple Valley

(AVIMAGING) and Farmington (FAIMAGING)4/13/2016 16:20 Resolved Dave Schleicher LOGIS John Paulsen 4/18/2016 14:40 Dave Schleicher Medium - 3-7 days 4/18/2016 14:41

138073 Infrastructure Group NH - Network Connectivity to the DMZ network 4/13/2016 18:35 Resolved Dan Johnston (SB Inc) New Hope John Wondra 4/27/2016 8:23 Solution Builders Support Medium - 3-7 days 4/19/2016 11:39

138074 JDE HR/Payroll Password reset 4/14/2016 1:54 Resolved Kari Buckel St. Louis Park Dave Schleicher 4/14/2016 6:53 Dave Schleicher Medium - 3-7 days 4/14/2016 6:53


ResponseNancy Johnson Crystal Kevin Pikkaraine 4/29/2016 16:00 Janelle Day Medium - 3-7 days

138076 Property Data SSN Future to Current 4/14/2016 7:50 Resolved Marty Fechner St. Louis Park Norb Vossen 4/14/2016 10:44 Norb Vossen Medium - 3-7 days 4/14/2016 10:44

138077 Utility Billing New Password 4/14/2016 8:08 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/14/2016 9:12 Connie Dalsen Medium - 3-7 days 4/14/2016 9:12

138078 Systems Group lo-jde-dep 4/14/2016 8:14 Resolved Nancy Hilary LOGIS John Paulsen 4/15/2016 10:30 Nancy Hilary Medium - 3-7 days 4/15/2016 10:30

138079 JDE Finance Quick question 4/14/2016 8:25 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 9:53 Brandi Aitkin Medium - 3-7 days 4/14/2016 13:06

138080 Service Desk Non Token VPN 4/14/2016 8:36 Resolved Stefan Bakken Lakeville Peter Carlson 4/14/2016 8:40 Peter Carlson Medium - 3-7 days 4/14/2016 8:40

138081 JDE Finance Hubble Error 4/14/2016 8:38 Resolved Robyn Chapman Eagan Dave Schleicher 4/14/2016 8:57 Dave Schleicher Medium - 3-7 days 4/14/2016 8:57

138082 Service DeskFW: Alert: CY - Failed Jobs Type: Job Management - Data

Protection4/14/2016 8:39 Resolved Nancy Johnson Crystal Scott Crocker 4/14/2016 9:40 Scott Crocker Medium - 3-7 days 4/14/2016 10:00

138083 Utility Billing Need AD Password Reset 4/14/2016 8:44 Resolved Frank Petrovic Edina Pat Lindquist 4/14/2016 8:52 Pat Lindquist Medium - 3-7 days 4/14/2016 8:52

138084 Network ServicesRequest to Remove Websense Filter from GV-OpenWiFi for

Wednesday, April 20, 20164/14/2016 8:50 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/21/2016 9:21 Peter Carlson Medium - 3-7 days 4/21/2016 9:21

138086 Service Desk Laptop bluescreen of sadness 4/14/2016 8:55 Client to Test Virginia Vaske LOGIS Joe Rader 5/25/2016 14:55 Virginia Vaske Medium - 3-7 days

138088 Service Desk Add user to GAL 4/14/2016 9:03 Resolved Maria Rucke LOGIS Peter Carlson 4/14/2016 9:10 Peter Carlson Medium - 3-7 days 4/14/2016 9:10

138089 Special Assessments Deferred Assessments 4/14/2016 9:11 Resolved Dianne Quinnell Lakeville Norb Vossen 4/14/2016 10:29 Norb Vossen Medium - 3-7 days 4/14/2016 10:29

138090 JDE Finance Customer showing up for ACH and shouldn't 4/14/2016 9:24 Resolved Clara Hilger South St. Paul Jill Davis 4/14/2016 18:49 Clara Hilger Medium - 3-7 days 4/15/2016 7:26

138091 Utility Billing ach tab 4/14/2016 9:25 Resolved Barbara Baer Eden Prairie Connie Dalsen 4/14/2016 10:56 Connie Dalsen High - 2 days 4/14/2016 10:56

138092 Utility Billing Help With Apartment Complex Accounts 4/14/2016 9:27Pending Client

ResponseDenice Muccio-Grout Eagan Pat Lindquist 5/27/2016 14:04 Pat Lindquist Medium - 3-7 days


138094 JDE Finance Insight 4/14/2016 9:32 Resolved Rob Boerboom Farmington Dave Schleicher 4/14/2016 9:36 Rob Boerboom Medium - 3-7 days 4/14/2016 9:35

138095 Utility Billing Hard delete customer 4/14/2016 9:36 Resolved Deb Montilino St. Louis Park Connie Dalsen 4/14/2016 10:31 Connie Dalsen Medium - 3-7 days 4/14/2016 10:30

138096 RecTrac BC WebTrac 4/14/2016 9:39 Resolved Kelly Mertes Brooklyn Center Paul Norton 4/14/2016 10:11 Paul Norton Medium - 3-7 days 4/14/2016 10:12

of 186


138097 Infrastructure GroupPlease set up IP Addresses for two new Insight users at

Minnetonka for access to JDE servers4/14/2016 9:43 Resolved Dave Schleicher LOGIS Jason Stickler 4/18/2016 8:00 Jason Stickler Medium - 3-7 days 4/18/2016 8:01

138098 Service Desk New email address for the City of White Bear Lake 4/14/2016 9:47 Resolved Kerri Kindsvater White Bear Lake Chad Remick 5/3/2016 11:33 Chad Remick Medium - 3-7 days 5/3/2016 11:33

138099 JDE Finance PID 17515 4/14/2016 9:54 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 13:30 Jill Davis Medium - 3-7 days 4/14/2016 13:30

138100 Utility Billing City of Woodbury RE: CC Question 4/14/2016 10:10 Resolved Kimberly Coulter Woodbury Pat Lindquist 4/14/2016 14:42 Kimberly Coulter Medium - 3-7 days 4/14/2016 14:41

138101 Infrastructure Group Open up internet access on camera VLAN 4/14/2016 10:19 Resolved Nikki Farrow St. Louis Park Jack Israel 4/14/2016 11:02 Jack Israel Medium - 3-7 days 4/14/2016 10:37

138102 Service Desk Group Policy 4/14/2016 10:32 Resolved John Sutton

Dakota

Communications

Center


138103 Systems Group cy-email.ci.crystal.mn.us/Disks is WARNING 4/14/2016 10:33 Resolved Nancy Johnson Crystal Brent Rebischke 4/15/2016 14:51 Brent Rebischke Medium - 3-7 days 4/15/2016 14:51

138104 PIMS Please add Addition - PIMS 4/14/2016 10:44 Resolved Mitzi Wicklund Edina Maria Rucke 4/28/2016 10:28 Maria Rucke Medium - 3-7 days 4/28/2016 10:28

138105 JDE HR/Payroll HCSP change 4/14/2016 10:45 Resolved Kim Hansen Austin Nikki Heinbuch 5/11/2016 13:26 Kim Hansen Medium - 3-7 days 5/11/2016 13:01

138106 Network Services Update MI Call Recording 4/14/2016 11:01 Resolved Jeff Dulac Minnetonka Peter Carlson 4/15/2016 9:37 Peter Carlson Medium - 3-7 days 4/15/2016 9:37

138107 Service DeskInver Grove Heights PD - Sgt. John Daniels - Needs AD Account

Reactivated4/14/2016 11:15 Resolved John Daniels Inver Grove Heights 4/14/2016 12:15 Peter Carlson Medium - 3-7 days 4/14/2016 12:14

138108 PIMS Database Utilities & ePermits..PIMS 4/14/2016 11:22 Resolved Becky Kjergaard Lakeville Maria Rucke 4/14/2016 12:48 Maria Rucke Medium - 3-7 days 4/14/2016 12:48

138109 Public Safety General PMDC and Token Activation 4/14/2016 11:27 Resolved John Daniels Inver Grove Heights 4/15/2016 7:44 Jason Ehlers Critical - 1 day 4/15/2016 7:44

138110 Service DeskInver Grove Heights PD - Anton Daisa - PIN for Entrust security

fob not working4/14/2016 11:27 Resolved John Daniels Inver Grove Heights Peter Carlson 5/3/2016 8:51 Peter Carlson Medium - 3-7 days 5/3/2016 8:51

138111 Special Assessments Not all data being copied when transferring project to project 4/14/2016 11:28 New Logis Internal LOGIS 4/14/2016 11:43 SystemProject - no specified

due date

138112 Utility Billing 12091 Xeon St NW 4/14/2016 11:31 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/14/2016 11:35 Bridget Mehrman Medium - 3-7 days 4/14/2016 11:34

138113 JDE Finance Insight license for Jackie Schwerm 4/14/2016 12:01 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/21/2016 8:22 Dave Schleicher Medium - 3-7 days 4/21/2016 8:22

138114 JDE Finance Help with Docusphere 4/14/2016 12:05 Resolved Gail Ripley Apple Valley Jill Davis 4/21/2016 8:29 Jill Davis Medium - 3-7 days 4/21/2016 8:29

138115 JDE Finance Issues installing Insight / Hubble for Michael Frey 4/14/2016 12:22 Resolved Jake Miller Edina Dave Schleicher 4/15/2016 11:35 Dave Schleicher Medium - 3-7 days 4/15/2016 11:35

138116 JDE Finance Please delete last page - DocuScan Batch # BIF6B 4/14/2016 12:36 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 13:51 Brandi Aitkin Medium - 3-7 days 4/14/2016 13:35

138117 Property Data SL- New Value Year created. 4/14/2016 12:39 Resolved Marty Fechner St. Louis Park Norb Vossen 4/14/2016 13:11 Norb Vossen Medium - 3-7 days 4/14/2016 13:11

138118 JDE Finance Disabled Password 4/14/2016 12:41 Resolved Melissa Wilson Austin Dave Schleicher 4/14/2016 13:17 Melissa Wilson Medium - 3-7 days 4/14/2016 13:11

138119 PIMS Questions about ePermits - Costs, Integration, Payments etc.. 4/14/2016 12:49 Resolved Robin Hanson Farmington Maria Rucke 4/19/2016 8:16 Maria Rucke Medium - 3-7 days 4/19/2016 8:16

138120 Network Services Network Share Access Request 4/14/2016 13:08 Resolved Don Rambow White Bear Lake Chad Remick 4/14/2016 16:00 Chad Remick Medium - 3-7 days 4/14/2016 16:00

138121 Service Desk Northfield Officer Change 4/14/2016 13:15 Resolved Jill BondhusRice/Steele

Consolidated PSAPPeter Carlson 4/18/2016 8:16 Terry Hoium Medium - 3-7 days 4/15/2016 9:25

138122 Service Desk FW: PROBLEM Host Alert is DOWN 4/14/2016 13:21 Resolved Nikki Farrow St. Louis Park Joe Rader 4/14/2016 13:39 Joe Rader Medium - 3-7 days 4/14/2016 13:39

138123 PIMS Delete Permit Fees not needed (#AC007044 & AC007045) 4/14/2016 13:58 Resolved Shelly CambridgeMetropolitan


138124 JDE HR/Payroll Leave balances 4/14/2016 13:58 Resolved Pat Vinje

Dakota

Communications

Center

Nikki Heinbuch 4/14/2016 14:24 Pat Vinje Medium - 3-7 days 4/15/2016 9:18

138125 Infrastructure GroupPlease add/remove IP Addresses for a new Insight / Hubble user

at Eden Prairie 4/14/2016 14:00 Resolved Dave Schleicher LOGIS Jason Stickler 4/15/2016 16:01 Jason Stickler Medium - 3-7 days 4/18/2016 8:00

138126 Network ServicesPlease add Shelly Cambridge to the LO PIMS Permits Users

group in the global address list4/14/2016 14:31 Resolved Judd Harper LOGIS Joe Rader 4/14/2016 16:29 Joe Rader Medium - 3-7 days 4/14/2016 16:29

138127 Utility Billing Bill code for touch pad reads 4/14/2016 14:44Pending Client

ResponseDeb Montilino St. Louis Park Pam Kummer 4/21/2016 9:53 Pam Kummer Medium - 3-7 days

138128 Systems Group Redirecting maplegrovefarmersmarket.com domain name 4/14/2016 14:57 Resolved Ed O'Donnell Maple Grove Brian Peterson 5/3/2016 15:42 Brian Peterson Medium - 3-7 days 4/20/2016 10:02

138129 JDE HR/Payroll ESS Access Removal 4/14/2016 15:07 Resolved Heather Campson LOGIS Dave Schleicher 4/18/2016 13:13 Dave Schleicher Medium - 3-7 days 4/18/2016 13:13

138130 Systems Group FW: PROBLEM Service Alert Automatic Services is CRITICAL 4/14/2016 15:10 Resolved David Klitzke Orono Brent Rebischke 4/15/2016 15:57 Brent Rebischke Medium - 3-7 days 4/15/2016 15:29

138131 JDE HR/Payroll ESS 4/14/2016 15:12 Resolved Jenny Hildebrandt

Dakota

Communications

Center


138132 JDE HR/Payroll ESS Password Resets - using Enter/Return 4/14/2016 15:15 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/20/2016 14:03 Julie Nowlan Medium - 3-7 days 4/25/2016 11:20

138135 Infrastructure Group Please create a new VLAN for PD servers at WBL 4/14/2016 15:28Pending Client

ResponseDon Rambow White Bear Lake John Wondra 5/10/2016 11:20 John Wondra Medium - 3-7 days

138136 JDE HR/Payroll Password Reset 4/14/2016 15:28 Resolved Carrie Person Edina Nikki Heinbuch 4/15/2016 7:57 Carrie Person Medium - 3-7 days 4/20/2016 13:57

of 186


138137 JDE HR/Payroll Convert 457 DBAs to Benefits 4/14/2016 15:40 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 8:38 Julie Nowlan Medium - 3-7 days 4/18/2016 8:39

138138 JDE HR/Payroll Convert Dependents/Beneficiaries into JDE 4/14/2016 15:41 In Progress Jill Pocklington Coon Rapids Nancy Hilary 4/20/2016 8:16 Julie Nowlan Medium - 3-7 days

138139 JDE HR/Payroll Correct Disability Coverages if possible 4/14/2016 15:43 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 12:10 Julie Nowlan Medium - 3-7 days 4/18/2016 12:13

138141 JDE HR/Payroll 1094C 4/14/2016 15:48 New Jill Pocklington Coon Rapids Nancy Hilary 4/14/2016 15:48 Nancy Hilary Medium - 3-7 days

138142 Service Desk Alex Malmstedt 4/14/2016 15:55 Resolved Stefan Bakken Lakeville Peter Carlson 4/14/2016 15:59 Peter Carlson Medium - 3-7 days 4/14/2016 15:58

138143 Infrastructure Group New User Needed 4/14/2016 16:06 Resolved Rhonda Nielsen Dakota County Jason Stickler 4/21/2016 10:33 Jason Stickler Medium - 3-7 days 4/21/2016 10:33

138145 Service Desk Training room PCs 4/14/2016 16:12 Resolved Jane Watje LOGIS Peter Carlson 4/15/2016 7:23 Peter Carlson Medium - 3-7 days 4/15/2016 7:23

138146 Service Desk Training Room PCs 4/14/2016 16:13 Resolved Jane Watje LOGIS Peter Carlson 4/19/2016 8:31 Peter Carlson Medium - 3-7 days 4/19/2016 8:31

138147 PIMS Restore of LA PIMS into TR PIMS 4/14/2016 16:14 Resolved Jane Watje LOGIS Maria Rucke 4/15/2016 16:07 Maria Rucke Medium - 3-7 days 4/15/2016 16:07

138148 Network Services PS LOGIS WiFi 4/14/2016 16:15 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/25/2016 7:24 Dimitrios Hilton Medium - 3-7 days 4/25/2016 7:24

138149 Infrastructure Groupopen up 3 Edina IP addresses for use with OnGuard Surveillance

system4/14/2016 16:31 Resolved Jason Shostedt Richfield Virginia Vaske 4/26/2016 8:58 Virginia Vaske Medium - 3-7 days 4/26/2016 8:58

138151 Service Desk RE: Incident 136386 4/14/2016 21:32 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/15/2016 14:29 Janelle Day Medium - 3-7 days 4/15/2016 14:29

138153 Systems Group RCECC Quarterly Password Management 4/15/2016 5:04 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 5/2/2016 14:07 Janelle Day Medium - 3-7 days 5/2/2016 14:07

138154 PIMS MI - PIMs Data Question 4/15/2016 6:20 Resolved Craig Beers Minnetonka Norb Vossen 4/15/2016 13:12 Norb Vossen Medium - 3-7 days 4/15/2016 13:12

138155 JDE HR/Payroll Timecards 4/15/2016 6:50Pending Client

ResponseBob Prestrud Edina Dave Schleicher 4/15/2016 7:40 Dave Schleicher Medium - 3-7 days

138156 JDE HR/Payroll Password Reset 4/15/2016 7:13 Resolved Tom Swenson Edina Jill Davis 4/15/2016 7:31 Jill Davis Medium - 3-7 days 4/15/2016 10:13

138157 JDE HR/Payroll password issues 4/15/2016 7:13 Resolved Jennifer HoffmanHutchinson Utility

CommissionJill Davis 4/15/2016 7:27 Jennifer Hoffman Medium - 3-7 days 4/15/2016 7:25

138158 JDE Finance Login issues 4/15/2016 7:14 Resolved Nancy Emmerich Brooklyn Center Jill Davis 4/15/2016 7:30 Nancy Emmerich Medium - 3-7 days 4/15/2016 7:26

138159 Network Services 2017 Budget 4/15/2016 7:29 New Patty Hartwig Brooklyn Center Kevin Pikkaraine 4/15/2016 7:29 Janelle Day Medium - 3-7 days

138160 RecTrac Brooklyn Center WebTrac site address 4/15/2016 7:35 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/18/2016 9:17 Josh Jacobs Medium - 3-7 days 4/15/2016 7:59

138161 Infrastructure Group mg-csr is reporting an issue with Module 6 4/15/2016 7:39Pending Client

ResponseEd O'Donnell Maple Grove Vu Pham 5/16/2016 11:13 Vu Pham Medium - 3-7 days

138162 Network Services AP Not Joining WLC 4/15/2016 7:59 Resolved Marc Gade West St. Paul Adam Maloney 4/15/2016 14:40 Adam Maloney Medium - 3-7 days 4/15/2016 14:40

138163 Utility Billing Cycle 4 WAV 4/15/2016 8:10 Resolved Katrina Mattson St. Louis Park Connie Dalsen 4/15/2016 8:59 Connie Dalsen Medium - 3-7 days 4/15/2016 8:59

138164 Network Services Change site redirect for maplegrovefarmersmarket.com 4/15/2016 8:11 Resolved Ed O'Donnell Maple Grove Brian Peterson 4/15/2016 14:17 Brian Peterson Medium - 3-7 days 4/15/2016 14:17

138165 Network Services Order Cables for Disaster Recovery Project 4/15/2016 8:44 Resolved Clint Pires St. Louis Park Lori Hackett 4/22/2016 13:13 Lori Hackett Medium - 3-7 days 4/22/2016 13:26

138166 Utility Billing Final .LINK accounts 4/15/2016 9:05 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/15/2016 9:33 Bridget Mehrman Medium - 3-7 days 4/15/2016 9:31

138167 Service Desk Tina Francis, badge 3026 4/15/2016 9:13 Resolved Jill BondhusRice/Steele

Consolidated PSAPPeter Carlson 4/18/2016 8:17 Terry Hoium Medium - 3-7 days 4/15/2016 9:27

138168 Infrastructure Group PD Entrust user cannot remote to his computer 4/15/2016 9:14 Resolved Jesse Meyer-Ruud Edina Adam Maloney 5/6/2016 8:56 Adam Maloney High - 2 days 5/6/2016 8:56

138169 JDE HR/Payroll time card 4/15/2016 9:23 Resolved Brandon Klatke Edina Nikki Heinbuch 4/15/2016 9:37 Nikki Heinbuch Medium - 3-7 days 4/15/2016 9:38

138170 Utility Billing New Neptune Meter Billing Codes 4/15/2016 9:41Pending Client

ResponseJennifer Morse White Bear Lake Pam Kummer 5/25/2016 16:08 Jennifer Morse Medium - 3-7 days

138171 JDE HR/Payroll Leon Weiland account disabled 4/15/2016 9:44 Resolved Mark Holm Eagan Dave Schleicher 4/15/2016 9:55 Mark Holm Critical - 1 day 4/15/2016 10:05

138172 Network Services SSP - Quote Cisco AP 4/15/2016 9:45 Pending Equipment Ian Hardie South St. Paul Jack Israel 4/27/2016 12:16 Jack Israel Medium - 3-7 days

138173 Infrastructure Group Please open port 3133 4/15/2016 9:49 Resolved Nikki Farrow St. Louis Park John Wondra 4/29/2016 12:46 Jason Huber Medium - 3-7 days 4/29/2016 12:45

138174 Utility Billing street address/service changes 4/15/2016 9:51 Resolved Jane Yang Robbinsdale Connie Dalsen 4/19/2016 8:26 Connie Dalsen Medium - 3-7 days 4/19/2016 8:13

138175 Infrastructure Group Open Adaxes URL Access and/or Check Access 4/15/2016 10:24 Resolved Carl Pearson LOGIS John Wondra 5/10/2016 11:59 John Wondra Medium - 8-14 days 5/10/2016 11:59

138176 JDE HR/Payroll Please reset my jdeess password 4/15/2016 10:29 Resolved Joe Rader LOGIS Nikki Heinbuch 4/15/2016 10:33 Nikki Heinbuch Medium - 3-7 days 4/15/2016 10:33

138178Public Safety

Development

Street Response Areas tab missing info using All-In-One CAD

Tool4/15/2016 10:50 New Cassandra Stickler LOGIS Michael Simmons 4/15/2016 10:54 Michael Simmons


due date


138180Public Safety

DevelopmentUnable to Route to a specific Address Point 4/15/2016 10:54 Resolved Cassandra Stickler LOGIS Michael Simmons 5/18/2016 9:03 Michael Simmons


due date5/18/2016 9:03

138181 Utility Billing TEST MANUAL BILLING FOR 2297 ROTH PL... 4/15/2016 10:55 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/19/2016 9:08 Connie Dalsen Medium - 3-7 days 4/19/2016 8:05


138183 JDE HR/Payroll ENABLE Dave Osberg JDE account 4/15/2016 11:21 Resolved Mark Holm Eagan Dave Schleicher 4/15/2016 11:27 Dave Schleicher Critical - 1 day 4/15/2016 11:27

138184 Utility Billing Please delete 4/15/2016 12:10 Resolved Lori Lohmann Edina Connie Dalsen 4/15/2016 13:23 Lori Lohmann Medium - 3-7 days 4/15/2016 13:13

of 186


138185 Network Services configure token for new police officer 4/15/2016 12:41 Resolved Craig Beers Minnetonka Peter Carlson 4/18/2016 16:09 Terry Hoium Medium - 3-7 days 4/15/2016 13:52

138186 Public Safety Records Add TriTech ICONS to Citrix Menu for all Eagan PD users 4/15/2016 13:14Pending Client

ResponseLynn Vasquez Eagan Matt O'Brien 4/20/2016 16:31 Lynn Vasquez Medium - 3-7 days

138187 Network Services GV PD Front Desk Websense change 4/15/2016 13:16 Resolved Adam Knauer Golden Valley Joe Rader 4/15/2016 15:11 Joe Rader Medium - 3-7 days 4/15/2016 15:11

138188 Service Desk Faribault PD - Karl Willers 4/15/2016 13:19 Resolved Jill BondhusRice/Steele

Consolidated PSAPPeter Carlson 4/15/2016 14:13 Janice Bestul Medium - 3-7 days 4/15/2016 15:19

138189 PIMS ePermits Contractor unable to pull a permit 4/15/2016 13:37 Resolved Becky Mandaville Maple Grove Judd Harper 4/15/2016 16:51 Judd Harper Medium - 3-7 days 4/15/2016 16:51

138190 Network Services Build network for new CEN system 4/15/2016 13:41 Client to Test James Goldenstein Eden Prairie Adam Maloney 4/25/2016 14:58 Adam Maloney Medium - 3-7 days

138191 Utility Billing ach batch 4/15/2016 14:01 Resolved Barbara Baer Eden Prairie Pam Kummer 4/19/2016 12:16 Pam Kummer High - 2 days 4/19/2016 12:16

138192 PIMS Please add Transaction Date to Permit_Mster 4/15/2016 14:01 Ready for Release Suzette Hall Lakeville Maria Rucke 5/20/2016 14:17 Maria Rucke Medium - 3-7 days

138193 Service Desk Brian Armstrong no longer with CR 4/15/2016 14:13 Resolved Shawn Rung Coon Rapids Joe Rader 4/15/2016 14:55 Joe Rader Medium - 3-7 days 4/15/2016 14:55

138194 PIMS Remove Payment record 4/15/2016 14:14 Resolved Beth Nitz Minnetonka Maria Rucke 4/15/2016 14:15 Maria Rucke Medium - 3-7 days 4/15/2016 14:15

138195 PIMS Sign Sub Types & Comments FW: Message from KM_C454e 4/15/2016 14:15 Resolved Jeanne McManus Golden Valley Maria Rucke 4/18/2016 7:54 Maria Rucke Medium - 3-7 days 4/15/2016 14:43

138196 Infrastructure Group Make infrastructure changes for new BC AD/DNS server 4/15/2016 14:18 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/21/2016 13:30 Virginia Vaske Medium - 3-7 days 4/21/2016 14:04

138197 PIMS Permit Fees are not calculating correctly WI24021 4/15/2016 14:21 Resolved Randy Kardell Willmar Maria Rucke 4/19/2016 8:14 Maria Rucke Medium - 3-7 days 4/19/2016 8:14

138198 PIMS Questions about PIMS Wireless Access in the field 4/15/2016 14:26 Resolved Ben Eggan White Bear Lake Maria Rucke 4/22/2016 14:58 Maria Rucke Medium - 3-7 days 4/22/2016 14:58

138199 Network Services 2017 Budget 4/15/2016 14:29 In Progress Patty Latham Minnetonka Kevin Pikkaraine 5/10/2016 11:30 Janelle Day Medium - 3-7 days

138200 Network Services Quote AP for Police Parking 4/15/2016 14:30 Resolved Marc Gade West St. Paul Lori Hackett 5/24/2016 14:27 Lori Hackett Medium - 3-7 days 5/24/2016 14:27

138201 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/15/2016 14:33 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/15/2016 14:52 Nikki Heinbuch Medium - 3-7 days 4/15/2016 14:56

138202 Infrastructure Group BU - AP for Park n Ride 4/15/2016 14:39 Resolved Tom Venables Burnsville Jack Israel 4/19/2016 9:05 Jack Israel Medium - 3-7 days 4/19/2016 9:05

138203 PIMS PIMS for PD Animal Control Database Demo 4/15/2016 14:49 Resolved Dan Cook Eagan Maria Rucke 4/22/2016 14:58 Tami Maddio Medium - 3-7 days 4/22/2016 14:57

138204 Utility Billing DELETE .LINK 10330 UPLANDER 4/15/2016 14:53 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/15/2016 14:58 Connie Dalsen Medium - 3-7 days 4/15/2016 14:58

138205 Service Desk Order 10GB cables 4/15/2016 14:58 Pending Equipment Don Tomlinson Austin Lori Hackett 5/16/2016 13:04 Lori HackettProject - no specified

due date

138206 JDE HR/Payroll Active employee’s rates of pay and also show their current OPR 4/15/2016 15:11Pending Client

ResponseKathy Jo Price Apple Valley Dave Schleicher 4/26/2016 9:07 Denise Heimerman Medium - 3-7 days

138207 PIMS ePermits Questions 4/15/2016 15:55 Resolved Katy Hauan Ramsey Maria Rucke 5/2/2016 10:59 Maria Rucke Medium - 3-7 days 5/2/2016 10:59

138208 RecTracCity of Eagan - Control Account does not balance - critical (VSI

Ticket #1259667)4/15/2016 16:24

Pending Vendor

ResponseJosh Feldman Eagan Sue Christiansen 4/25/2016 14:57 Jared Flewellen Critical - 1 day

138209 JDE Finance Void payment 4/15/2016 16:28 Resolved JoAnn Eagen Farmington 4/18/2016 8:34 JoAnn Eagen Medium - 3-7 days 4/18/2016 8:38

138210 Network Services Training for new IT staff (Kao) - Backups 4/16/2016 16:41 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/3/2016 9:45 Scott Crocker Medium - 3-7 days 5/3/2016 10:33

138211 Network Services Training for new IT staff (Kao) - Compliance Archiving 4/16/2016 16:45 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/3/2016 10:00 Scott Crocker Medium - 3-7 days 5/3/2016 10:36

138212 Infrastructure Group Training for new IT staff (Kao) - IP Telephony 4/16/2016 16:46 New Patty Hartwig Brooklyn Center Jude Giron Medium - 3-7 days

138213 Network Services Domain name transfer 4/16/2016 17:08 Resolved Ian Hardie South St. Paul Brian Peterson 4/20/2016 8:38 Brian Peterson Medium - 3-7 days 4/20/2016 8:09

138214 Network Services Disable Account 4/17/2016 10:48 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 4/20/2016 9:15 Stephanie Mellesmoen High - 2 days 4/20/2016 9:14

138215 Network Services LOGIS Member Security Audit 4/17/2016 14:51Pending Client

ResponseJill Bondhus

Rice/Steele

Consolidated PSAPJohn Paulsen 5/25/2016 10:35 Jill Bondhus Medium - 3-7 days

138216 Network Services LOGIS Member Security Audit 4/17/2016 14:54 New Jill BondhusRice/Steele

Consolidated PSAPVu Pham Medium - 3-7 days

138218 Network Services Ticket writer down 4/18/2016 7:58 Resolved Amy Cheney Bloomington Carl Pearson 4/18/2016 8:03 Carl Pearson Medium - 3-7 days 4/18/2016 8:03


138220 Network Services Purchase New Citrix Servers - TriTech 4/18/2016 8:01 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 15:57 Lori Hackett Medium - 3-7 days 5/9/2016 15:57

138221 Systems Group Configure New Citrix Servers - TriTech 4/18/2016 8:02 Resolved Janelle Day LOGIS Brian Peterson 5/23/2016 9:20 Brian Peterson Medium - 3-7 days 5/23/2016 9:20

138222 Service Desk Traing PC's at DCC all locked up 4/18/2016 8:04 Resolved Terry Hoium LOGIS Carl Pearson 4/18/2016 8:07 Carl Pearson Medium - 3-7 days 4/18/2016 8:07

138223 Service Desk Logis password not working 4/18/2016 8:08 Resolved Matt Knutson Faribault Carl Pearson 4/18/2016 8:12 Carl Pearson Medium - 3-7 days 4/18/2016 8:12

138224 Service Desk Mobile connectivity is down 4/18/2016 8:12 Resolved George Jensen Anoka County JLEC Carl Pearson 4/18/2016 8:58 George Jensen Medium - 3-7 days 4/18/2016 8:19

138225 Service Desk Antonio Brown locked account 4/18/2016 8:19 Resolved Don Rambow White Bear Lake Carl Pearson 4/18/2016 8:22 Carl Pearson Medium - 3-7 days 4/18/2016 8:22

138226 Service Desk Terminate access for Owatonna CSO, Brandon Sell 4/18/2016 8:19 Resolved Jill BondhusRice/Steele


138227 Systems Group Disks is WARNING 4/18/2016 8:20 Resolved Joe Rader LOGIS John Paulsen 4/18/2016 9:50 John Paulsen Medium - 3-7 days 4/18/2016 9:50


of 186


138229 Systems Group Exchange SSL cert expired 4/18/2016 8:25 Resolved Trevor Stewart Lakeville Brian Peterson 4/18/2016 15:19 Brian Peterson Medium - 3-7 days 4/18/2016 14:20


138232 Network Services Apply Renewed Symantec Licenses - NWDTF 4/18/2016 8:37 Resolved Robert Topp NWDTF Chad Remick 4/19/2016 8:26 Chad Remick Medium - 3-7 days 4/19/2016 8:26

138233 Service Desk New Employee 4/18/2016 8:41 Resolved Tom Folie LOGIS Peter Carlson 5/3/2016 13:17 Peter Carlson Medium - 3-7 days 5/3/2016 13:17

138234 JDE HR/Payroll WBL - 102471 JDE ESS 4/18/2016 8:47 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/18/2016 9:24 Nikki Heinbuch Medium - 3-7 days 4/18/2016 9:49

138235 Service Desk Soft Entrust Token 4/18/2016 8:51 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/20/2016 9:12 Patty Hartwig Medium - 3-7 days 4/20/2016 9:12

138236 Network Services hosted backups time to finish 4/18/2016 9:02 Resolved Craig Beers Minnetonka Brent Rebischke 5/20/2016 16:14 Brent Rebischke Medium - 3-7 days 5/5/2016 16:15

138237 PIMS Delete Erroneous Application Fee Payments 4/18/2016 9:06 Resolved Judy Laufenburger Edina Judd Harper 4/18/2016 9:35 Judd Harper Medium - 3-7 days 4/18/2016 9:35

138239 Infrastructure Group Quote New Access points - Edina 4/18/2016 9:24 Resolved Ryan Browning Edina 5/17/2016 14:06 Jack Israel Medium - 3-7 days 5/17/2016 14:06

138240 Service Desk Phone Display 4/18/2016 9:25 Resolved Richard Johnson New Hope Carl Pearson 5/18/2016 11:09 Richard Johnson Medium - 3-7 days 4/27/2016 16:16

138241 Utility Billing transfer adjustment between accounts 4/18/2016 9:45 Resolved Jane Yang Robbinsdale Pat Lindquist 4/18/2016 14:01 Pat Lindquist Medium - 3-7 days 4/18/2016 14:01

138242 RecTracLakeville Heritage Ctr - Rosemary’s cards are once again printing

to the copy machine (same as 137962)4/18/2016 9:59 Resolved Stefan Bakken Lakeville Sue Christiansen 4/18/2016 12:39 Sue Christiansen Medium - 3-7 days 4/18/2016 12:39

138243 Network Services Public Works after hours message 4/18/2016 10:03 Resolved Matt Henning Maple Grove Joe Rader 4/25/2016 8:24 Joe Rader High - 2 days 4/25/2016 8:24

138244 RecTracGolden Valley - report with no logo on it (follow-up from 4/14/16

User Group Meeting)4/18/2016 10:05 Resolved Sue Watson Golden Valley Sue Christiansen 4/19/2016 13:58 Sue Christiansen Medium - 3-7 days 4/19/2016 13:58

138245 RecTracEagan: Reports with Account 0 at the top of the report (follow

up from 4/14/16 user group)4/18/2016 10:14

Pending Client

ResponseJosh Feldman Eagan Sue Christiansen 4/18/2016 10:32 Sue Christiansen Medium - 3-7 days

138246 RecTrac Purchase History Viewing Request 4/18/2016 10:28 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/18/2016 15:46 Paul Norton Medium - 3-7 days 4/18/2016 15:47

138247 RecTracEagan: VSI - GL Distribution (Dynamic) Report sometimes comes

out blank (follow-up from 4/14/16 user group)4/18/2016 10:31

Pending Client

ResponseJared Flewellen Eagan Sue Christiansen 4/18/2016 10:36 Sue Christiansen Medium - 3-7 days

138248 Utility Billing User Unable To Log In To CIS Infinity 4/18/2016 10:33 Resolved Cheryl Groves Apple Valley Pat Lindquist 4/18/2016 10:37 Pat Lindquist Medium - 3-7 days 4/18/2016 10:37

138249 Service Desk Activate WebEx Account 4/18/2016 10:37 Resolved Judy Fradenburgh Bloomington Peter Carlson 4/18/2016 12:36 Judy Fradenburgh Medium - 3-7 days 4/18/2016 12:35

138250 JDE Finance List of JDE & Insight users, and their access 4/18/2016 10:38 Resolved Danny Barth Lakeville Dave Schleicher 4/18/2016 10:57 Dave Schleicher Medium - 3-7 days 4/21/2016 8:17

138251Public Safety

DevelopmentHWY 169/ HWY 62 not validating 4/18/2016 10:41 New Cassandra Stickler LOGIS Michael Simmons 4/18/2016 10:41 Cassandra Stickler Medium - 3-7 days

138253 Utility Billing Please Hard delete user from Infinity.link 4/18/2016 10:52 Resolved Beth Marshall Richfield Connie Dalsen 4/18/2016 10:56 Beth Marshall Medium - 3-7 days 4/18/2016 10:56

138255Public Safety

DevelopmentIntersection works in training, not prod 4/18/2016 10:57 Resolved Cassandra Stickler LOGIS Michael Simmons 4/19/2016 7:46 Michael Simmons Medium - 3-7 days

138256 JDE Finance A/P Vendor History report 4/18/2016 11:06 Resolved Donna Lott Lakeville Dave Schleicher 4/18/2016 13:52 Dave Schleicher Medium - 3-7 days 4/21/2016 8:33

138257 JDE HR/Payroll RE: ESS for Kohner 4/18/2016 11:09 Resolved Cindy Nelson Ramsey Dave Schleicher 4/18/2016 11:13 Dave Schleicher Medium - 3-7 days 4/18/2016 11:13

138258 PIMS RPZ - Elimination of 5 Year Backflow Rebuild Requirement 4/18/2016 11:10 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/24/2016 8:28 Maria RuckeProject - no specified

due date

138259 PIMS Permits Issued Report with specific detailed options 4/18/2016 11:23 New Claire Huisman Golden Valley Tim Lovestrand 4/22/2016 14:10 Tim Lovestrand Medium - 3-7 days

138260 JDE HR/Payroll Interim saved 4/18/2016 11:29 Resolved Carrie Person Edina Nikki Heinbuch 4/18/2016 11:37 Nikki Heinbuch Medium - 3-7 days 4/18/2016 11:37

138261 PIMSePermits -- Contractor unable to enter CC information on PayPal

page4/18/2016 11:48 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/18/2016 11:55 Judd Harper Medium - 3-7 days 4/18/2016 11:55

138262 RecTracMaple Grove gift card report - follow-up from 4/14/16 user

group meeting4/18/2016 11:54 Resolved Kris Ryan Maple Grove Sue Christiansen 5/18/2016 8:27 Sue Christiansen Medium - 3-7 days 5/18/2016 8:27

138263 Service Desk RI account lock out and unsuccessful password change 4/18/2016 12:09 Resolved Mitchell Winiecki LOGIS Joe Rader 4/18/2016 15:39 Joe Rader Medium - 3-7 days 4/18/2016 15:38

138264 Utility Billing Backflow: Need additional line on letters 4/18/2016 12:16 Resolved Sandra Beecher Woodbury Connie Dalsen 4/18/2016 15:53 Connie Dalsen Medium - 3-7 days 4/18/2016 15:53

138265 Infrastructure Group Apply Additional AMP Licenses 4/18/2016 12:18 Resolved Ian Hardie South St. Paul Virginia Vaske 4/20/2016 10:21 Virginia Vaske Medium - 3-7 days 4/20/2016 10:21

138266 JDE HR/Payroll EE 105086 Dental 4/18/2016 12:28 New Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 13:53 Sarah Pechacek Medium - 3-7 days

138267 Service Desk Backup server alerts 4/18/2016 12:39 Resolved George Jensen Anoka County JLEC Chad Remick 4/22/2016 8:49 Chad Remick Medium - 3-7 days 4/22/2016 8:49

138268 RecTrac gift certificate pay code 4/18/2016 12:42Pending Client

ResponseArlene Frie Robbinsdale Paul Norton 4/19/2016 11:14 Pam Schmitz Medium - 3-7 days

138269 JDE HR/Payroll Database Changes - WC Refund affecting Taxes 4/18/2016 13:12 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/20/2016 7:29 Denise Heimerman Medium - 3-7 days 4/21/2016 11:41

138270 Service Desk Creekside Greeting Changes 4/18/2016 13:19 Resolved Judy Fradenburgh Bloomington Joe Rader 4/19/2016 8:33 Joe Rader Medium - 3-7 days 4/19/2016 8:47

138271 Service Desk FTP not working between server and provider 4/18/2016 13:43 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


138272 JDE Finance Budget Import 4/18/2016 14:18 Resolved Nick BishopMinnesota Transit


138273 Network Services Quote Hard Drive - RCECC 4/18/2016 14:33 Resolved Janelle Day LOGIS Lori Hackett 5/2/2016 16:07 Lori Hackett Medium - 3-7 days 5/2/2016 16:07

of 186


138274 Service Desk Delete DMZ account 4/18/2016 14:42 Resolved Shawn Rung Coon Rapids Joe Rader 4/18/2016 14:57 Joe Rader Medium - 3-7 days 4/18/2016 14:57

138275 JDE Finance PO 6444 Receipt Line 1 ok but line 2 will not upload 4/18/2016 14:44Pending Client

ResponseJason Sturges

Hutchinson Utility

CommissionNancy Hilary 4/18/2016 15:14 Jason Sturges Medium - 3-7 days

138276 Utility Billing 4383 Mackey Ave 4/18/2016 14:45 Resolved Lori Lohmann Edina Pat Lindquist 4/20/2016 10:06 Pat Lindquist Medium - 3-7 days 4/20/2016 10:06

138277 Infrastructure Group Fire Stations keep loosing Connectivity to RFD SSID 4/18/2016 14:51 Resolved John Holter Richfield Jude Giron 4/19/2016 15:45 Jude Giron Medium - 3-7 days 4/19/2016 15:45

138278 Network Services BI Web Access 4/18/2016 15:20 Resolved Lois Klasen Inver Grove Heights Joe Rader 4/18/2016 16:02 Lois Klasen Medium - 3-7 days 4/18/2016 15:49

138279 PIMS FW: Expired permits 4/18/2016 15:25 New Sue Miller Farmington Judd Harper Medium - 3-7 days

138280 Utility Billing Delete user 4/18/2016 15:27 Resolved Brandi Aitkin Apple Valley Connie Dalsen 4/18/2016 16:10 Brandi Aitkin Medium - 3-7 days 4/18/2016 15:50

138281 PIMS PIMS Access/Training - While Christina is out on maternity leave 4/18/2016 15:28 Resolved Tim FoxMetropolitan


138282 Service Desk Incorrect Email Address in LO FD Mobile 4/18/2016 15:31 Resolved Tom Folie LOGIS Joe Rader 4/18/2016 15:59 Joe Rader Medium - 8-14 days 4/18/2016 15:59

138283 Service Desk eCases Issue 4/18/2016 15:33 Resolved Stefan Bakken Lakeville Joe Rader 4/20/2016 9:50 Joe Rader Medium - 3-7 days 4/20/2016 9:50

138284 Infrastructure Group LA - ASA 5545x Implementation 4/18/2016 15:39 New Trevor Stewart Lakeville Jack Israel 4/19/2016 13:36 Jack Israel Medium - 3-7 days

138285 Infrastructure Group LS1 Switch Clean Up 4/18/2016 15:41 Resolved James Goldenstein Eden Prairie Virginia Vaske 4/25/2016 8:21 Virginia Vaske Medium - 3-7 days 4/25/2016 8:21

138286 JDE Finance New PCARD statement 4/15/16 4/18/2016 15:45 Resolved Brandi Aitkin Apple Valley Dave Schleicher 4/25/2016 9:56 Dave Schleicher Medium - 3-7 days 4/25/2016 9:56

138287 JDE HR/Payroll Supervisor Access 4/18/2016 16:07 Resolved Jenny Hildebrandt

Dakota

Communications

Center

Nancy Hilary 4/19/2016 6:21 Karrie Glen Medium - 3-7 days 4/21/2016 11:41

138289 Infrastructure Group PD VLAN Access 4/18/2016 16:21 Resolved Philip Dubbe Shakopee Virginia Vaske 4/20/2016 8:38 Virginia Vaske Medium - 3-7 days 4/20/2016 8:38


138292 RecTrac Event Timer Error 4/19/2016 6:25 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/19/2016 7:27 Sue Christiansen Medium - 3-7 days 4/19/2016 7:27

138293 JDE HR/Payroll ESS Security Report during Payroll - Term ESS Users 4/19/2016 6:29 Resolved Pat Vinje

Dakota

Communications

Center


138294 Infrastructure Group ASA ACL change request 4/19/2016 8:11 Resolved Tom Venables Burnsville Adam Maloney 4/19/2016 15:51 Adam Maloney High - 2 days 4/19/2016 15:51

138295 Infrastructure Group Please open Firewall for City of Ramsey (ePermits access) 4/19/2016 8:22 Client to Test Maria Rucke LOGIS Jason Stickler 5/2/2016 10:19 Jason Stickler Medium - 3-7 days

138296 Infrastructure GroupPlease open Firewall for City of White Bear Lake (ePermits

access)4/19/2016 8:23 Client to Test Maria Rucke LOGIS Jason Stickler Medium - 3-7 days

138297 RecTrac URGENT - The Event Timer is off 4/19/2016 8:35 Resolved Carol Oyaas Crystal Sue Christiansen 4/19/2016 8:58 Sue Christiansen Medium - 3-7 days 4/19/2016 8:58

138298 Service Desk Change email address format and domain from old to current 4/19/2016 8:37 New Marc Gade West St. Paul Joe Rader 4/19/2016 13:18 Joe RaderProject - no specified

due date

138299 RecTrac Reports 4/19/2016 8:43 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/19/2016 10:42 Paul Norton Medium - 3-7 days 4/19/2016 10:43

138300 RecTrac Event Timer 4/19/2016 8:52 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/19/2016 9:21 Sue Christiansen Medium - 3-7 days 4/19/2016 9:21

138301 JDE HR/Payroll Interim payments for review.... 4/19/2016 9:07 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/19/2016 10:14 Julie Nowlan Medium - 3-7 days 4/20/2016 9:14

138302 JDE Finance annual close 4/19/2016 9:22 Resolved Carol Gass New Hope Jill Davis 4/28/2016 8:38 Shari Rains Medium - 3-7 days 4/22/2016 12:51

138303 Systems Group Create Citrix server for Brian 4/19/2016 9:28 Resolved Jeff Sibell LOGIS Jeff Sibell 5/9/2016 8:42 Jeff Sibell Medium - 3-7 days 5/9/2016 8:42

138304 Service Desk [7] New Police Officers in Bloomington 4/19/2016 9:34 Resolved Christine O'Donnell Bloomington Joe Rader 4/29/2016 16:23 Joe Rader Medium - 3-7 days 4/19/2016 13:32

138305 Service Desk New passwords for existing employees 4/19/2016 9:38 Resolved Christine O'Donnell Bloomington Joe Rader 4/28/2016 16:00 Joe Rader Medium - 3-7 days 4/19/2016 13:46

138306 Utility Billing address report 4/19/2016 9:46 Resolved Tammy Geurkink Golden Valley Connie Dalsen 4/19/2016 10:35 Connie Dalsen Medium - 3-7 days 4/19/2016 10:35

138307 RecTrac Default Printer 4/19/2016 10:08Pending Client

ResponseKris Ryan Maple Grove Paul Norton 5/5/2016 8:05 Kris Ryan Medium - 3-7 days

138308 JDE HR/Payroll interim checks 4/19/2016 10:10 Resolved Greg Moeller Crystal Nikki Heinbuch 4/19/2016 10:29 Nikki Heinbuch Medium - 3-7 days 4/19/2016 10:28

138309 Public Safety General Officer Self-Initiated Report 4/19/2016 10:12 Resolved Katie Parranto Lakeville John Rogers 4/19/2016 15:34 John Rogers Medium - 3-7 days 4/19/2016 15:34

138310 JDE HR/Payroll Passive Enrollment 4/19/2016 10:15 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 4/19/2016 13:06 Rhonda O'Loughlin Medium - 3-7 days 4/19/2016 13:05

138311 JDE HR/Payroll Vacation rollover limits EE 110567 4/19/2016 10:17 New Karrie Glen Lakeville Nikki Heinbuch 4/19/2016 12:21 Nikki Heinbuch Medium - 3-7 days

138312 RecTrac

Registration Error Message: Your connection is not private.

Attackers might be trying to steal your information...

NET::ERR_CERT_AUTHORITY_INVALID

4/19/2016 10:30 Resolved Karla Hartmann Lakeville Sue Christiansen 4/19/2016 11:15 Sue Christiansen Medium - 3-7 days 4/19/2016 11:15

138313 Network Services Asking about adding a trusted site 4/19/2016 10:34 Resolved Karen WhittakerRice/Steele


138314 Service Desk Brian Stevens - Edina Building Inspector - Create user 4/19/2016 10:34 Resolved Katie Bisek Edina Joe Rader 4/20/2016 15:46 Joe Rader Medium - 3-7 days 4/20/2016 15:46

138315 Network Services Default Printer Keeps Changing 4/19/2016 10:43 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:39 Chad Remick Medium - 3-7 days 5/3/2016 11:39

138316 Utility Billing Question on Deleting eUB Registration 4/19/2016 10:47 Resolved Barbara Virum St. Louis Park Connie Dalsen 4/19/2016 10:53 Connie Dalsen Medium - 3-7 days 4/19/2016 10:53

of 186


138317 RecTracNew Hope: Passed to VSI for Consulting: Problem with payment

reversal4/19/2016 10:49 Resolved Penny Spitzer New Hope Paul Norton 4/21/2016 16:08 Josh Jacobs High - 2 days 4/21/2016 16:07

138318 Service Desk Citrix 4/19/2016 10:51 Resolved Lisa Storey LOGIS Peter Carlson 4/19/2016 10:53 Peter Carlson Medium - 3-7 days 4/19/2016 10:53

138319 Service Desk TriTech RMS group Citrix access 4/19/2016 10:51 Resolved Robin Shoen Minnetonka Peter Carlson 4/19/2016 15:15 Peter Carlson Medium - 3-7 days 4/19/2016 15:15

138320 JDE Finance AP Training 4/19/2016 10:53Pending Client

ResponseFran Hanson Coon Rapids Jill Davis 5/11/2016 14:12 Dalton Larson Medium - 3-7 days

138321 RecTrac Print preview error 4/19/2016 10:54Pending Client

ResponseSue LaCrosse Brooklyn Center Paul Norton 4/21/2016 10:16 Paul Norton Medium - 3-7 days

138322 Infrastructure Group Port Open for VPN Access 4/19/2016 10:57 Resolved Katie Bisek Edina Vu Pham 4/26/2016 13:05 Vu Pham High - 2 days 4/26/2016 13:05

138323 JDE HR/Payroll can't submit or approve a timecard that was rejected 4/19/2016 10:58 In Progress Jodie Hildestad St. Louis Park Nancy Hilary 4/25/2016 13:20 Jodie Hildestad Medium - 3-7 days

138324 JDE HR/Payroll Employee Termination from JDEESS 4/19/2016 11:02 Resolved Jenny Hildebrandt

Dakota

Communications

Center


138325 Service Desk Unable to log into AVL Playback 4/19/2016 11:03 Resolved Jason Ehlers LOGIS Joe Rader 4/19/2016 11:16 Joe Rader Medium - 3-7 days 4/19/2016 11:16

138326 Network ServicesCreate 2 external email contacts for New Hope GAL & add to LO

PIMS Users Dist. Group4/19/2016 11:06 Resolved Judd Harper LOGIS Peter Carlson 4/19/2016 15:31 Peter Carlson Medium - 3-7 days 4/19/2016 15:31

138327 JDE Finance Tungsten check run 4/19/16 missing 1 image 4/19/2016 11:08 New Sheri Robertson Maple Grove 4/19/2016 11:08 Sheri Robertson Medium - 3-7 days

138328 JDE HR/Payroll Leave Accrual Calculation for EE 148400 4/19/2016 11:12 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 4/19/2016 14:51 Rhonda O'Loughlin Medium - 3-7 days 4/20/2016 10:44

138329 Utility Billing WAV Process for Cycle 3 4/19/2016 11:16 Resolved Cindy McMillen Farmington Pat Lindquist 4/20/2016 10:05 Pat Lindquist Medium - 3-7 days 4/20/2016 10:05

138330 Infrastructure Group new Catalyst 3650 4/19/2016 11:49 Resolved Taylor George Apple Valley Virginia Vaske 4/19/2016 13:28 Virginia Vaske Medium - 3-7 days 4/19/2016 13:28

138331 PIMSCreate new users Kaeley & Walker in PIMS Security and

Phaseware4/19/2016 12:01 Resolved Richard Johnson New Hope Judd Harper 5/10/2016 13:27 Judd Harper Medium - 3-7 days 5/10/2016 13:27

138332 Service Desk VPN access 4/19/2016 12:08 Resolved John Peterson St. Louis Park Peter Carlson 4/19/2016 13:39 Peter Carlson Medium - 3-7 days 4/19/2016 13:38

138333 Network Services LOGIS VPN Access Change 4/19/2016 12:40 Resolved Janelle Day LOGIS Joe Rader 5/5/2016 12:09 System Medium - 3-7 days 4/21/2016 8:22

138334 JDE HR/Payroll New ESS user 4/19/2016 12:44 Resolved Jodie Hildestad St. Louis Park 4/19/2016 15:33 Nikki Heinbuch Medium - 3-7 days 4/19/2016 15:34

138335 Service Desk DCC Firewall 4/19/2016 12:51 Resolved John Sutton

Dakota

Communications

Center

4/19/2016 13:07 John Sutton Medium - 3-7 days 4/19/2016 13:14

138336 Systems Group PROBLEM Service Alert Disks is WARNING 4/19/2016 12:52 Resolved Peter Carlson LOGIS Jeff Sibell 4/20/2016 7:53 Jeff Sibell Medium - 3-7 days 4/20/2016 7:53

138337 PIMS Rental Correction Notices to Alternate Address 4/19/2016 13:02 New Jesse Anderson Brooklyn Center Judd Harper 4/19/2016 13:02 System Medium - 3-7 days

138338 JDE Finance Please delete last page - DocuScan 4/19/2016 13:32 Resolved Brandi Aitkin Apple Valley Jill Davis 4/19/2016 14:29 Brandi Aitkin Medium - 3-7 days 4/19/2016 13:35

138339 Network Services Setup static NAT for 3 dispatch workstations access to tsportals 4/19/2016 14:05 Resolved Kevin McNallan Anoka County JLEC Adam Maloney 5/6/2016 7:50 Kevin McNallan Medium - 3-7 days 5/6/2016 7:49

138340 JDE Finance INSIGHT export to Excel 4/19/2016 14:10 Resolved Linda Fink Eagan Dave Schleicher 4/20/2016 14:00 Dave Schleicher Medium - 3-7 days 4/20/2016 14:00

138341 Systems Group Lost connection to MG-Neptune via VPN 4/19/2016 14:19 Resolved Matt Henning Maple Grove Brent Rebischke 5/12/2016 12:03 Brent Rebischke Medium - 3-7 days 5/12/2016 11:33

138342 Network ServicesNeed pricing for SpeechView Standard Licensing on Unity

Connection 4/19/2016 14:35 Resolved Judy Fradenburgh Bloomington Lori Hackett 5/13/2016 14:13 Lori Hackett


due date5/13/2016 14:14

138343 Utility Billing Change Reading Days Back 4/19/2016 14:38 Resolved Clara Hilger South St. Paul Pam Kummer 4/20/2016 8:04 Pam Kummer Medium - 3-7 days 4/20/2016 8:04

138344 JDE HR/Payroll New Hire ESS Access 4/19/2016 14:47 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 4/19/2016 16:10 Nikki Heinbuch Medium - 3-7 days 4/19/2016 16:13

138345 Service Desk WBL: Service Request 4/19/2016 14:50 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 9:38 Chad Remick Medium - 3-7 days 5/3/2016 9:39

138346 Service Desk WBL: Logis Request 4/19/2016 14:51 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:37 Chad Remick Medium - 3-7 days 5/3/2016 11:37

138347 Infrastructure Group Open Ramsey PD PC to PD Imaging (CJDN) 4/19/2016 15:13 Resolved Shawn Rung Coon Rapids Jude Giron 4/22/2016 13:32 Jude Giron Critical - 1 day 4/22/2016 13:41

138348 JDE Finance Connection to the repository cannot be established error 4/19/2016 15:15Pending Client

ResponseRon Waara Eagan Dave Schleicher 4/20/2016 14:02 Ron Waara Medium - 3-7 days

138349 Service Desk Incorrect forward for caller input 0 4/19/2016 15:17 Resolved Richard Johnson New Hope Joe Rader 4/19/2016 15:19 Joe Rader Medium - 3-7 days 4/19/2016 15:19

138350 Service Desk Phone sidecars 4/19/2016 15:21 Resolved Richard Johnson New Hope Carl Pearson 4/27/2016 16:20 Carl Pearson Medium - 3-7 days 4/27/2016 16:21

138351 Network Services Acrobat Upgrade - Paul 4/19/2016 15:24 Resolved Janelle Day LOGIS Lori Hackett 5/11/2016 14:45 Lori Hackett Medium - 3-7 days 5/11/2016 14:48

138352 Utility Billing Incorrect Serial Number on Letters 4/19/2016 15:26 Escalated Sandra Beecher Woodbury Pam Kummer 5/12/2016 11:38 Sandra Beecher Medium - 3-7 days

138353 Network Services Visio Licenses 4/19/2016 15:27 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 12:07 Lori Hackett Medium - 3-7 days 5/9/2016 12:07

138354 JDE HR/Payroll Sick Taken / Available on Payroll Register 4/19/2016 15:28 Resolved Patti Kent Shakopee Nancy Hilary 4/20/2016 8:32 Patti Kent Medium - 3-7 days 4/20/2016 9:39

138355 JDE HR/Payroll EE 162360 Leave Accruals 4/19/2016 15:30 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 4/19/2016 15:59 Nancy Hilary Medium - 3-7 days

138356Public Safety

DevelopmentProperty Owners in the Mobile Maps 4/19/2016 15:42 Resolved John Nichols LOGIS Michael Simmons 4/21/2016 14:15 Michael Simmons Medium - 3-7 days 4/21/2016 14:15

138357 RecTracLakeville - Deposits set as Standard Fee instead of Deposit-Flat

(VSI Ticket #1261633)4/19/2016 15:42 Resolved Jane Ottum Lakeville Sue Christiansen 4/21/2016 10:54 Sue Christiansen Medium - 3-7 days 4/21/2016 10:54

138358 Utility Billing City of Vadnais Heights 4/19/2016 15:49 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/2/2016 10:56 Jennifer Morse Medium - 3-7 days 5/2/2016 10:56

138360 RecTrac WebTrac photos 4/19/2016 16:20 Resolved Ann Davy Minnetonka Paul Norton 4/20/2016 10:15 Paul Norton Medium - 3-7 days 4/20/2016 10:16

of 186


138361 JDE HR/Payroll deduction code 6500 4/19/2016 16:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/20/2016 9:01 Nikki Heinbuch Medium - 3-7 days 4/20/2016 10:43

138362 Utility Billing UBUGM Agenda 4/19/2016 16:24 Resolved Sue Virnig Golden Valley Connie Dalsen 4/20/2016 7:45 Connie Dalsen Medium - 3-7 days 4/20/2016 7:45

138363 PIMS Building Permit Preparation 4/19/2016 16:26 Resolved Tom Rosemeier Willmar Judd Harper 5/25/2016 13:58 Judd Harper Medium - 3-7 days 5/25/2016 13:59

138364 JDE HR/Payroll New Hire Ess Set up 4/19/2016 16:41 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 4/20/2016 9:26 Nikki Heinbuch Medium - 3-7 days 4/20/2016 9:26

138365 Network Services Order new media servers 4/19/2016 16:47 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 15:54 Lori Hackett Medium - 3-7 days 5/9/2016 15:55

138366 Network Services Implement new media servers 4/19/2016 16:49 Resolved Janelle Day LOGIS Scott Crocker 5/10/2016 11:54 Scott Crocker Medium - 3-7 days 5/10/2016 11:54

138367 Service Desk Fwd: voice mail to email 4/20/2016 6:54 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/3/2016 15:02 Peter Carlson Medium - 3-7 days 5/3/2016 15:02

138368 Public Safety CAD 911 Cad Spill 4/20/2016 7:03 Resolved Jeff Dulac Minnetonka Terry Hoium 4/21/2016 9:41 Terry Hoium Critical - 1 day 4/21/2016 9:41

138369 PIMSEvan (New Hope - Solution Builders) Jeff Alger wants access to

FTP folder extension for PIMS4/20/2016 7:16 Resolved Evan Tuon (SB Inc) New Hope Maria Rucke 4/21/2016 10:01 Maria Rucke Medium - 3-7 days 4/21/2016 10:01

138371 Network Services Prep new Media agents using existing hardware 4/20/2016 7:36 Resolved Scott Crocker LOGIS John Paulsen 4/22/2016 15:06 John Paulsen Medium - 3-7 days 4/22/2016 15:06

138372 Infrastructure GroupMake network changes for 2 additional Commvault Media Agent

Servers4/20/2016 8:02 Resolved Scott Crocker LOGIS Virginia Vaske 4/26/2016 14:20 Virginia Vaske Medium - 3-7 days 4/26/2016 14:20

138373 Service Desk PROBLEM Service Alert Disks is WARNING 4/20/2016 8:16 Resolved Peter Carlson LOGIS Scott Crocker 4/28/2016 8:02 Scott Crocker Medium - 3-7 days 4/28/2016 8:03

138374 PIMSNeeded assistance adding users to Employee Codes table and

Security4/20/2016 8:35 Resolved David Fisher Edina Maria Rucke 4/21/2016 10:00 Maria Rucke Medium - 3-7 days 4/21/2016 10:00

138375 PIMS PIMS warnings - local flood risk 4/20/2016 8:42 Resolved Jessica Vanderwerff Wilson Edina Ray Jozwiak 4/29/2016 14:47 Ray Jozwiak Medium - 3-7 days 4/29/2016 14:47

138376 Infrastructure Group Allow access to server replacement 4/20/2016 8:44 Resolved Ethan Cousins Steele County Jack Israel 4/20/2016 13:46 Jack Israel Medium - 3-7 days 4/20/2016 13:46

138377 Utility Billing New password 4/20/2016 8:51 Resolved JoAnn Eagen Farmington Connie Dalsen 4/20/2016 9:00 Connie Dalsen Medium - 3-7 days 4/20/2016 9:00

138378 JDE Finance Hubble Online Resources 4/20/2016 9:19 Resolved John Peterson St. Louis Park Dave Schleicher 4/20/2016 10:07 John Peterson Medium - 3-7 days 4/20/2016 9:52

138379 JDE Finance Forms - Vendor Dropdown list 4/20/2016 9:24 Resolved Jill Davis LOGIS Jill Davis 4/20/2016 10:10 Jill Davis Medium - 3-7 days 4/20/2016 10:10

138380 Special AssessmentsSA - Annual Rollover - Allow a payment date to be up to 90 days

in the past4/20/2016 9:28 In Progress Logis Internal LOGIS Norb Vossen 4/20/2016 10:07 Lonnie Rolf Medium - 3-7 days

138381 PIMS Critical Error in PIMS 4/20/2016 9:30 Resolved Kim Woog South St. Paul Maria Rucke 4/20/2016 14:49 Maria Rucke Medium - 3-7 days 4/20/2016 14:49

138382 JDE HR/Payroll Employee Termination 4/20/2016 9:42 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/20/2016 14:18 Denise Heimerman Medium - 3-7 days 4/20/2016 9:56

138383 Special AssessmentsCreate a new form to process the updates from the county for

the parcels and owners4/20/2016 9:42 In Progress Logis Internal LOGIS Lonnie Rolf 4/20/2016 10:06 Lonnie Rolf Medium - 8-14 days

138384 Utility Billing delete .LINK account 4/20/2016 9:56 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/20/2016 10:08 Connie Dalsen Medium - 3-7 days 4/20/2016 10:08

138385 Service Desk Phone... 4/20/2016 10:04 Resolved Carol Sorensen New Hope Joe Rader 4/20/2016 10:23 Joe Rader Medium - 3-7 days 4/20/2016 10:23

138386 Infrastructure Group Infrastructure work for new WBL AD/DNS server 4/20/2016 10:09 Resolved Don Rambow White Bear Lake Virginia Vaske 5/17/2016 8:50 Brent Rebischke High - 2 days 5/18/2016 14:43

138387 Public Safety MobilesPLEASE RESUBMIT THIS CITATION FW: Citation Rejected By

Court: 2718162011044/20/2016 10:12 Resolved PSRecords Richfield Jason Ehlers 4/20/2016 10:52 Jason Ehlers Critical - 1 day 4/20/2016 10:52

138388 Infrastructure Group Open White Bear Lake access to Commvault 4/20/2016 10:14 Resolved Scott Crocker LOGIS Virginia Vaske 5/2/2016 13:30 Virginia Vaske Medium - 3-7 days 5/2/2016 13:35

138389 JDE HR/Payroll Removal of ESS access for termed employees 4/20/2016 10:16 Resolved Gina Dwyer Eagan Nikki Heinbuch 4/20/2016 10:39 Nikki Heinbuch Medium - 3-7 days 4/20/2016 10:39

138390 JDE HR/Payroll interims 4/20/2016 10:17 Resolved Greg Moeller Crystal Nikki Heinbuch 4/20/2016 10:31 Greg Moeller Medium - 3-7 days 4/20/2016 10:30

138391 Service Desk Temp password expired 4/20/2016 10:21 Resolved Karl Willers Faribault Peter Carlson 4/20/2016 10:32 Karl Willers Medium - 3-7 days 4/20/2016 10:23

138392 PIMS PIMS Frozen - Changing permit definition 4/20/2016 10:37 Client to Test Katie Bisek Edina Lonnie Rolf 4/29/2016 15:14 Lonnie Rolf Medium - 3-7 days

138393 JDE Finance Hubble for Finance Director 4/20/2016 10:38 Resolved Rachel Romansky Shakopee Dave Schleicher 4/20/2016 11:55 Rachel Romansky Medium - 3-7 days 4/20/2016 14:00

138394 Infrastructure GroupMark can't not call the service desk 2662 number from his desk

phone4/20/2016 11:10 Resolved Mark Holm Eagan Jude Giron 5/10/2016 15:11 Mark Holm Medium - 3-7 days 5/10/2016 14:32

138395 Public Safety Mobiles Richfield Citation 271816200665 4/20/2016 11:11 Resolved Natalie Johnson Richfield Jason Ehlers 5/3/2016 16:43 Jason Ehlers Medium - 3-7 days 5/3/2016 16:43

138396 RecTrac Creating New Codes - Cloning 4/20/2016 11:14Pending Vendor

ResponseSheila Van Sloun Golden Valley Paul Norton 4/27/2016 9:38 Rob Coli Medium - 3-7 days

138397 JDE HR/Payroll Terminate ESS Employees 4/20/2016 11:18 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/20/2016 11:24 Nikki Heinbuch Medium - 3-7 days 4/20/2016 11:24

138398 RecTrac FW: hoop 4/20/2016 11:21 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/4/2016 9:51 Paul Norton Medium - 3-7 days 5/4/2016 9:51

138399 Network Services BCA/CJIS Physical Protection 4/20/2016 11:25 Resolved Jason Fredrickson Ramsey Dimitrios Hilton 4/25/2016 7:24 Dimitrios Hilton Medium - 3-7 days 4/25/2016 7:24

138400 RecTracBrooklyn Center - Reverse Payment for POS receipt #4536 (VSI

Ticket #1262003)4/20/2016 11:45 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/9/2016 10:08 Sue Christiansen Medium - 3-7 days 5/9/2016 10:08

138401 JDE HR/Payroll Electronic log ins 4/20/2016 11:48 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/20/2016 12:11 Nikki Heinbuch Medium - 3-7 days 4/20/2016 13:21

138402 Systems Group JDE *.ini files 4/20/2016 12:13 Resolved Nancy Hilary LOGIS John Paulsen 4/21/2016 14:37 John Paulsen Medium - 3-7 days 4/27/2016 9:44

138403 Infrastructure Group RI - New WAP for Electronic Election Poll Books 4/20/2016 12:21 Resolved Sally Morton Richfield Jason Stickler 5/26/2016 12:19 Jason Stickler Medium - 8-14 days 5/26/2016 12:19

138404 Network Services 9.2 workstation lo-jde92-test3 - Library Load Failed 4/20/2016 12:29 Resolved Nancy Hilary LOGIS Nolan Little 4/25/2016 7:27 Nolan Little Medium - 3-7 days 4/25/2016 7:27

of 186


138405 JDE HR/Payroll ESS Capabilities 4/20/2016 12:33 Resolved Jenny Hildebrandt

Dakota

Communications

Center


138406 RecTracHow does Rec staff correct errors PRIOR TO creating a daily

upload file?4/20/2016 12:56

Pending Client

ResponseBeth Simonsen Crystal Sue Christiansen 4/22/2016 16:37 Sue Christiansen Medium - 3-7 days

138407 Public Safety CAD add new computer name for TritTech CAD access 4/20/2016 12:56 Resolved Craig Beers Minnetonka Terry Hoium 4/21/2016 22:51 Terry Hoium Medium - 3-7 days 4/21/2016 22:51




138412 JDE Finance FW: Insight / Hubble Login Error 4/20/2016 13:39 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/21/2016 9:21 Tammy Wilson Medium - 3-7 days 4/21/2016 9:47

138413 Network Services 819 router at CL cellular issues 4/20/2016 14:00 Resolved Tom Venables Burnsville Adam Maloney 5/12/2016 9:52 Adam Maloney Medium - 3-7 days 5/12/2016 9:52

138414 Service Desk Jessica Bendzick Account 4/20/2016 14:05 Resolved John Borger Steele County Joe Rader 4/20/2016 14:11 Joe Rader Medium - 3-7 days 4/20/2016 14:11

138415Public Safety

Development

NCIC query returns not coming into FBR for Maple Grove -

PROBLEM OCCURS AFTER WINDOWS UPDATES4/20/2016 14:10 Resolved Keith Terlinden Maple Grove Matt O'Brien 4/29/2016 10:44 Matt O'Brien Medium - 3-7 days 4/29/2016 10:44

138416 Service Desk Restore 4/20/2016 14:12 Resolved Jill Davis LOGIS Joe Rader 4/20/2016 14:46 Joe Rader Medium - 3-7 days 4/20/2016 14:47

138417 Infrastructure Group Access Between Adaxes and DMZ AD Controllers 4/20/2016 14:13 Resolved Carl Pearson LOGIS Vu Pham 4/21/2016 8:04 Vu Pham Medium - 3-7 days 4/21/2016 8:04

138418 JDE HR/Payroll New Employee - Van Hercke 4/20/2016 14:16 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/20/2016 14:43 Denise Heimerman Medium - 3-7 days 4/20/2016 14:28

138419 RecTrac Golden Valley: Shelter Rental Deposits; VSI Ticket #1267638 4/20/2016 14:25 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/6/2016 10:33 Paul Norton Medium - 3-7 days 5/4/2016 11:47

138420 Service Desk Account disabled 4/20/2016 14:26 Resolved John Borger Steele County Joe Rader 4/20/2016 14:46 Joe Rader Medium - 3-7 days 4/20/2016 14:46

138421 Public Safety Records LOGIS login help 4/20/2016 14:37 Resolved Bendzick, Jessica Steele County John Rogers 4/20/2016 14:54 John Rogers Medium - 3-7 days 4/20/2016 14:54

138422 JDE HR/Payroll RE: Leave Accrual EE 112986 Vacation 4/20/2016 14:46 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/20/2016 15:08 Nikki Heinbuch Medium - 3-7 days 4/20/2016 15:11

138423 Systems Group Service Alert services is CRITICAL 4/20/2016 14:56 Resolved Nagios XI LOGIS John Paulsen 5/5/2016 8:49 John Paulsen Medium - 3-7 days 5/5/2016 8:49

138425 JDE Finance RE: Tungsten 4/20/2016 15:04 In Progress Lisa Reiten Apple Valley Jill Davis 4/21/2016 10:32 Lisa Reiten Medium - 3-7 days

138427 Public Safety General TriTech CAD 4/20/2016 15:16 Resolved Katie Parranto Lakeville Terry Hoium 4/20/2016 15:34 Katie Parranto Medium - 3-7 days 4/20/2016 15:33

138428 Network Services Phone at IA went off-line 4/20/2016 15:16 Resolved John Holter Richfield Adam Maloney 4/26/2016 7:52 Adam Maloney Medium - 3-7 days 4/26/2016 7:52

138429 JDE HR/Payroll Errors in payroll journal 4/20/2016 15:23 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/21/2016 16:26 Nikki Heinbuch Medium - 3-7 days 4/22/2016 15:27

138430 JDE HR/Payroll new employees in ESS 4/20/2016 15:27 Resolved Shari Rains New Hope Nikki Heinbuch 4/20/2016 16:28 Nikki Heinbuch Medium - 3-7 days 4/20/2016 16:29

138431 Public Safety General token setup for Aleck Williams 4/20/2016 15:28 New Tracy Vener West St. Paul 4/21/2016 8:22 Jason Ehlers Medium - 3-7 days

138432 GISconfiguring gis web adapter in DMZ for use with AGOL and

internal gis server4/20/2016 15:31 Resolved Chris Jensen Coon Rapids Ben Verbick 4/25/2016 7:30 Chris Jensen Medium - 3-7 days 4/25/2016 7:30

138433 Utility Billing AR Transfer question 4/20/2016 15:41 Resolved JoAnn Eagen Farmington Connie Dalsen 4/21/2016 11:05 JoAnn Eagen Medium - 3-7 days 4/21/2016 9:44

138434 JDE HR/Payroll Missing F08042 DSI Records 4/20/2016 16:04 New Nancy Hilary LOGIS Nancy Hilary 4/20/2016 16:04 Nancy Hilary Medium - 3-7 days

138435 Network Services JDE UBE Log Needed 4/21/2016 6:32 Resolved Nancy Hilary LOGIS Nolan Little 4/25/2016 11:00 Nolan Little Medium - 3-7 days 4/25/2016 11:00

138436 Utility Billing CIS: New User profiles needed 4/21/2016 7:41Pending Client

ResponseRichard Johnson New Hope Pam Kummer 4/22/2016 10:13 Connie Dalsen Medium - 3-7 days

138437 Network Services Cirix/ Reset 4/21/2016 7:44 Resolved Lynn Vasquez Eagan Peter Carlson 4/21/2016 10:28 Peter Carlson Medium - 3-7 days 4/21/2016 10:28

138438 JDE HR/Payroll ESS Access - Collins 4/21/2016 7:45 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/21/2016 7:54 Denise Heimerman Medium - 3-7 days 4/21/2016 7:53

138439 Infrastructure Group Allow Rosemount Police Mobiles to TriTech Environment 4/21/2016 8:07 Resolved John Nichols LOGIS John Wondra 5/4/2016 9:24 John Wondra Medium - 3-7 days 5/4/2016 9:24

138440 RecTrac FW: (For Ref 131931) St. Louis Park Incorrect Revenue Problem 4/21/2016 8:10 Resolved Darla Monson St. Louis Park Sue Christiansen 4/21/2016 8:21 Sue Christiansen Medium - 3-7 days 4/21/2016 8:21

138441 Network Services Create AD account 4/21/2016 8:13 Resolved Pam Kummer LOGIS Joe Rader 4/21/2016 13:34 Joe Rader Medium - 3-7 days 4/21/2016 13:34

138442 Service Desk Token reset 4/21/2016 8:22 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 4/21/2016 9:11 Stephanie Mellesmoen High - 2 days 4/21/2016 8:52

138443 JDE Finance Tungsten - PID 18530 4/21/2016 8:52 Resolved Lisa Reiten Apple Valley Jill Davis 4/26/2016 9:55 Lisa Reiten Medium - 3-7 days 4/26/2016 9:33

138444 Systems Group Fwd: FBR Training Site 4/21/2016 8:54 Resolved Jayson Solberg Rosemount Jeff Sibell 5/24/2016 7:40 Jeff Sibell Medium - 3-7 days 5/24/2016 7:40

138446 JDE HR/Payroll Security Report 4/21/2016 9:12 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/21/2016 9:18 Nikki Heinbuch Medium - 3-7 days 4/21/2016 9:18

138447 Infrastructure Group Would like a new wireless vlan added to City Center 4/21/2016 9:17 Resolved Roger Anderson Hutchinson John Wondra 5/2/2016 9:33 Roger Anderson Medium - 3-7 days 5/2/2016 9:33

138448 JDE HR/Payroll Leave plan removal, EE 117485 4/21/2016 9:35 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/21/2016 11:34 Eve Lomaistro Medium - 3-7 days 4/21/2016 11:38

138449 RecTrac Maple Grove - POS terminals freezing (VSI Ticket #1262609) 4/21/2016 9:51Pending Client

ResponseLisa Jost Maple Grove Sue Christiansen 5/4/2016 10:05 Lisa Jost Medium - 3-7 days

138450 Service Desk New Email address 4/21/2016 10:24 Resolved Jill Davis LOGIS Peter Carlson 4/21/2016 10:41 Peter Carlson Medium - 3-7 days 4/21/2016 10:41

138451 Service Desk Order USB Flash drives 4/21/2016 10:27 Resolved Janelle Day LOGIS Joe Rader 4/28/2016 15:25 Joe Rader Medium - 3-7 days 4/28/2016 15:25

138452 Special AssessmentsIssue with date range validations on Daily Interest Calculator

form4/21/2016 10:34 New Kelly Peterson Rochester Norb Vossen 5/2/2016 13:54 Rob Lilly High - 2 days

138453 Infrastructure Group JLEC DMZ to SQL Sever Access 4/21/2016 10:40 Resolved George Jensen Anoka County JLEC Adam Maloney 5/26/2016 9:06 Adam Maloney Medium - 3-7 days 5/26/2016 9:06

of 186


138454 Infrastructure GroupLA - configure Layer 3 and convert existing ASA to new

equipment4/21/2016 10:42 Resolved Trevor Stewart Lakeville John Wondra 5/17/2016 7:45 John Wondra Medium - 3-7 days 5/17/2016 7:45

138455 Infrastructure Group JLEC VPN Access to RMS Query Website 4/21/2016 10:50 In Progress George Jensen Anoka County JLEC Adam Maloney 5/2/2016 16:07 Adam Maloney Medium - 3-7 days

138456 Network ServicesShawn is having issues getting into the vSphere replication

appliance4/21/2016 10:54

Pending

MiscellaneousShawn Rung Coon Rapids Brian Peterson 5/23/2016 14:32 Brian Peterson Medium - 3-7 days

138457 Service Desk FOB account 4/21/2016 10:58 Resolved John Peterson St. Louis Park Joe Rader 4/21/2016 11:52 Joe Rader Medium - 3-7 days 4/21/2016 11:52

138458 JDE Finance Credits 4/21/2016 11:04 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 16:35 JoAnn Eagen Medium - 3-7 days 4/28/2016 7:09

138459 Service Desk Restore of NH PIMS into TR PIMS 4/21/2016 11:07 Resolved Jane Watje LOGIS Peter Carlson 4/22/2016 16:21 Judd Harper Medium - 3-7 days 4/22/2016 16:21

138460 Service Desk Restore of NH PDS into TR PDS 4/21/2016 11:09 Resolved Jane Watje LOGIS Peter Carlson 4/22/2016 16:22 Judd Harper Medium - 3-7 days 4/22/2016 16:22

138462 Special AssessmentsConverted payments for year zero need to be changed from

Misc Payment to Partial Payment4/21/2016 11:25 Resolved Kelly Peterson Rochester Ray Jozwiak 4/21/2016 11:35 Lonnie Rolf Medium - 3-7 days 4/21/2016 11:35

138463 JDE HR/Payroll New Employees - Various 4/21/2016 11:30 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/21/2016 12:48 Denise Heimerman Medium - 3-7 days 4/21/2016 12:12

138464 PIMSCreate new PIMS user Drew Ingvalson in Security and

Phaseware.4/21/2016 11:41 Resolved Noel Westphal Minnetonka Judd Harper 5/12/2016 13:09 Judd Harper Medium - 3-7 days 5/12/2016 13:09

138465 Utility Billing FW: ACH files 4/21/2016 11:43 Resolved Fiona Golden Minnetonka Pam Kummer 4/25/2016 7:21 Pam Kummer Medium - 3-7 days 4/25/2016 7:21

138466 JDE HR/Payroll RE: PERA GASB 68 4/21/2016 11:45Pending Client

ResponseCarrie Person Edina Nancy Hilary 4/22/2016 7:51 Nancy Hilary Medium - 3-7 days

138467 JDE HR/Payroll Work comp code 4/21/2016 12:00 Resolved Shari Rains New Hope Nikki Heinbuch 4/21/2016 12:05 Shari Rains Medium - 3-7 days 4/21/2016 12:47

138468 Infrastructure Group LA - Configure Firepower on VM and ASAs 4/21/2016 12:12Pending Client

ResponseTrevor Stewart Lakeville Virginia Vaske 5/20/2016 9:00 Virginia Vaske Medium - 3-7 days


138471 JDE HR/Payroll New EE Personal Leave 4/21/2016 12:19 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/21/2016 12:56 Eve Lomaistro Medium - 3-7 days 4/22/2016 16:11

138472 JDE Finance Comment/question on CR screen 4/21/2016 13:13 Resolved Angie McIntire Ramsey Jill Davis 4/21/2016 13:48 Jill Davis Medium - 3-7 days 4/22/2016 12:53

138473 Public Safety General New Rice Co Water Patrol officers 4/21/2016 13:24 New Karen WhittakerRice/Steele

Consolidated PSAP4/25/2016 16:09 Jason Ehlers Medium - 3-7 days

138474 JDE HR/Payroll New ESS employee 4/21/2016 13:35 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/21/2016 14:00 Nikki Heinbuch Medium - 3-7 days 4/21/2016 14:01

138475 JDE HR/Payroll new hire rehire setup for ess accrual and time entry ....thanks!!!! 4/21/2016 13:50 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/22/2016 11:41 Julie Nowlan Medium - 3-7 days 4/22/2016 11:37

138477 PIMS Problem with Connecting to PIMS - Error Message 4/21/2016 13:57 Resolved Brian WeidemannMetropolitan


138478 JDE HR/Payroll New ESS employees 4/21/2016 14:09 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/21/2016 15:49 Nikki Heinbuch Medium - 3-7 days 4/21/2016 15:54

138479 Network Services Configure PCI VLAN on edclc-as1 port 8 4/21/2016 14:38 Resolved Jesse Meyer-Ruud Edina Adam Maloney 4/29/2016 12:19 Adam Maloney Medium - 3-7 days 4/29/2016 12:19

138480 Infrastructure Group Change open wifi name 4/21/2016 14:39 Resolved Marco Padilla New Hope Virginia Vaske 4/26/2016 16:07 Virginia Vaske Medium - 3-7 days 4/26/2016 16:29

138481 Network Services Email Issue 4/21/2016 14:51 Resolved Don Rambow White Bear Lake Chad Remick 4/21/2016 15:45 Chad Remick Medium - 3-7 days 4/22/2016 8:26

138482 Utility Billing WAV Comparison 4/21/2016 14:59 Resolved Amy Dierkhising Maple Grove Connie Dalsen 4/21/2016 15:31 Connie Dalsen Medium - 3-7 days 4/21/2016 15:31

138483 Network Services Fire access to LO TriTech for Training 4/21/2016 15:01 Resolved Mike O'Neill Burnsville Adam Maloney 5/13/2016 13:26 Adam Maloney Medium - 3-7 days 5/13/2016 13:26

138484 Infrastructure Group Liquor POS VLAN Change 4/21/2016 15:25 Resolved Patty Hartwig Brooklyn Center Adam Maloney 5/18/2016 13:39 Adam Maloney Medium - 3-7 days 5/18/2016 13:39

138485 Utility Billing Delete infinity.link account please 4/21/2016 15:26 Resolved Gail Ripley Apple Valley Connie Dalsen 4/21/2016 15:33 Gail Ripley Medium - 3-7 days 4/21/2016 15:31

138487 Infrastructure Group Update switchport vlan 4/21/2016 16:17 Resolved Scott Heddle St. Louis Park Adam Maloney 4/25/2016 16:13 Adam Maloney Medium - 3-7 days 4/25/2016 16:13

138488 Service Desk Cisco 7962 Handsets 4/21/2016 16:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/21/2016 16:28 Patty Hartwig Medium - 3-7 days 4/22/2016 7:05

138489 Service Desk Eden Prairie Token Replacement 4/21/2016 16:19 Resolved Ryan Higgins Eden Prairie Peter Carlson 4/22/2016 8:40 Ryan Higgins Medium - 3-7 days 4/22/2016 8:34

138490 Public Safety Records Cannot connect to FBR production 4/21/2016 16:25 Resolved Stephanie Mellesmoen Apple Valley Matt O'Brien 5/2/2016 10:05 Matt O'Brien High - 2 days 5/2/2016 10:05

138491 JDE HR/Payroll Work compensation 4/21/2016 17:32 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 4/27/2016 16:25 Nikki Heinbuch Medium - 3-7 days 4/27/2016 16:27

138494 Infrastructure Group Fire mobiles for tritech 4/22/2016 6:49 Resolved Jayson Solberg Rosemount Jack Israel 4/25/2016 10:02 Jack Israel Medium - 3-7 days 4/27/2016 12:15

138495 JDE HR/Payroll locked out of time card 4/22/2016 6:50 Resolved Lynn Olson Edina Nikki Heinbuch 4/22/2016 7:53 Nikki Heinbuch Medium - 3-7 days 4/22/2016 7:53

138496 Public Safety General Robbinsdale PD - Monthly rental report - New rental address 4/22/2016 7:02 Resolved Andrea Faue Robbinsdale John Rogers 4/22/2016 16:06 John Rogers Medium - 3-7 days 4/22/2016 16:06

138497 Systems Group PROBLEM Service Alert Disks is WARNING 4/22/2016 7:07 Resolved Nagios XI LOGIS Jeff Sibell 4/26/2016 8:46 Jeff Sibell Medium - 3-7 days 4/26/2016 8:46

138498 Systems Group PROBLEM Service Alert disks is WARNING 4/22/2016 7:07 Resolved Nagios XI LOGIS John Paulsen 4/22/2016 15:17 John Paulsen Medium - 3-7 days 4/22/2016 15:17

138499 Service Desk New Employee (PIMS, CITRIX, VPN, Soft token) 4/22/2016 7:46 Resolved John Peterson St. Louis Park Peter Carlson 4/22/2016 9:23 John Peterson Medium - 3-7 days 4/22/2016 14:33

138500 Network Services Refresh CR TEST Database 4/22/2016 8:10 Resolved Connie Dalsen LOGIS Jeff Sibell 4/25/2016 9:47 Jeff Sibell Medium - 3-7 days 4/25/2016 9:47

138501 Utility Billing Refresh of CR TEST Database - Testing of New Rates 4/22/2016 8:19 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/22/2016 13:14 Connie Dalsen Medium - 3-7 days 4/22/2016 13:10

of 186


138502 Tracker Admin Tracker setup for new NS employee Robert Schlick by May 11 4/22/2016 8:24 Resolved Janelle Day LOGIS Sue Christiansen 5/11/2016 8:42 Sue Christiansen Medium - 3-7 days 5/11/2016 8:42

138503 Network Services Supply Room Printer Issue 4/22/2016 8:26 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:40 Chad Remick Medium - 3-7 days 5/3/2016 11:40

138504 Tracker Admin Tracker setup for new NS employee Robert Haight by May 2 4/22/2016 8:26 Resolved Janelle Day LOGIS Sue Christiansen 4/29/2016 11:41 Sue Christiansen Medium - 3-7 days 4/29/2016 11:41

138505 RecTrac Live to Demo 4/22/2016 8:28 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/22/2016 9:24 Paul Norton Medium - 3-7 days 4/22/2016 9:24

138506 Tracker Admin Tracker Setup for Sena Dahl (Public Safety) by May 2 4/22/2016 8:30 Resolved Tom Folie LOGIS Sue Christiansen 5/11/2016 8:02 Sue Christiansen Medium - 3-7 days 5/11/2016 8:02

138507 JDE Finance AR question 4/22/2016 8:31 Resolved Carol Gass New Hope Jill Davis 4/22/2016 9:31 Carol Gass Medium - 3-7 days 4/22/2016 10:06

138508 JDE Finance Wrong GL date on Cash Receipt Batch #31857 4/22/2016 8:32 Resolved Brenda Treiber Crystal Jill Davis 4/26/2016 8:38 Jill Davis Critical - 1 day 4/26/2016 8:38

138509 JDE Finance Tungsten Approval inbox - Jeremy Pire 4/22/2016 8:33 Resolved Jeremy Pire Farmington Jill Davis 4/22/2016 8:43 Jill Davis Medium - 3-7 days 4/22/2016 8:43

138510 Tracker AdminLO-PHASEWARE - clean up server so it can be migrated to

virtual environment4/22/2016 8:45

Pending Client

ResponseScott Crocker LOGIS Sue Christiansen 4/26/2016 11:56 Sue Christiansen Medium - 3-7 days

138511 Utility Billing need ub batch deleted 4/22/2016 8:52 Resolved Janice Stang Maple Grove Pat Lindquist 4/22/2016 13:12 Pat Lindquist Medium - 3-7 days 4/22/2016 13:12

138512 Public Safety CAD Request for Open Query activity for subject 4/22/2016 8:58 Resolved Cheryl Pritzlaff

Dakota

Communications

Center

Matt O'Brien 4/22/2016 9:34 Cheryl Pritzlaff Medium - 3-7 days 4/22/2016 9:32

138513 Service Desk Kevin Sundberg 4/22/2016 9:06 Resolved Dave Schleicher LOGIS Peter Carlson 4/29/2016 10:51 Dave Schleicher Medium - 3-7 days 4/29/2016 8:25

138514 Infrastructure Group Add route for DMZ traffic 4/22/2016 9:06 Resolved Jeff Dulac Minnetonka Jason Stickler 4/26/2016 8:29 Jason Stickler Medium - 3-7 days 4/26/2016 8:29

138515 Tracker Admin Tracker Setup for Kevin Sundberg (JDE) by 4/28/16 4/22/2016 9:09 Resolved Dave Schleicher LOGIS Sue Christiansen 4/27/2016 15:09 Sue Christiansen Medium - 3-7 days 4/27/2016 15:09

138516 JDE HR/Payroll FW: Covered payroll report example 4/22/2016 9:10 Resolved Carrie Person Edina Nikki Heinbuch 4/25/2016 10:31 Nikki Heinbuch Medium - 3-7 days 4/29/2016 10:51

138517 Infrastructure GroupConfigure SIP analog configuration for Video Conferencing

system4/22/2016 9:11

Pending Client

ResponseKyle Johannes Bloomington Jude Giron 4/22/2016 11:08 Jude Giron Medium - 3-7 days

138519 JDE Finance Tung - Make a field editable 4/22/2016 9:18 Resolved Lisa Reiten Apple Valley Jill Davis 4/22/2016 9:27 Lisa Reiten Medium - 3-7 days 4/22/2016 9:21

138520 Network Services Purchase a License for Third Party SIP device 4/22/2016 9:19 Pending Equipment Kyle Johannes Bloomington Lori Hackett 5/9/2016 15:30 Lori Hackett Medium - 3-7 days

138521 Network ServicesNew external email contact for Minnetonka to GAL & LO PIMS

Users Dist. Group 4/22/2016 9:31 Resolved Judd Harper LOGIS Peter Carlson 4/22/2016 10:04 Peter Carlson Medium - 3-7 days 4/22/2016 10:04

138522 Service Desk WSUSexclusion for RO Liquor POS workstations 4/22/2016 9:34 Resolved Dean Busch Robbinsdale Peter Carlson 4/22/2016 9:52 Peter Carlson Medium - 3-7 days 4/22/2016 9:52


138524Public Safety

DevelopmentRequest list of web URLs for Tritech system 4/22/2016 9:51 Resolved Nathan Bang Apple Valley Matt O'Brien 4/26/2016 15:27 Matt O'Brien Medium - 3-7 days 4/26/2016 15:27

138525 Public Safety General Kenda Wubben # 3545 4/22/2016 9:52 Resolved Pulkrabek, Julie Rosemount John Rogers 4/22/2016 15:48 John Rogers Medium - 3-7 days 4/22/2016 15:48

138526 RecTracLakeville Heritage Center: Rosemary's Card Printing Issue - VSI

Ticket #12626754/22/2016 9:53 Client to Test Stefan Bakken Lakeville Sue Christiansen 5/24/2016 12:20 Sue Christiansen Medium - 3-7 days

138527 Systems Group Friendly URL for CAD Browser in Training 4/22/2016 10:10 Resolved Matt O'Brien LOGIS Jeff Sibell 4/26/2016 7:17 Kevin Pikkaraine Medium - 3-7 days 4/26/2016 7:17

138528 Utility BillingRemove 00091150-0662102700 Thomas Siebold from Infinity.

Thank you,4/22/2016 10:27 Resolved Carol Mehlhaff Lakeville Connie Dalsen 4/22/2016 10:31 Connie Dalsen Medium - 3-7 days 4/22/2016 10:31

138529 Infrastructure Group Open port from SL-video to AD servers 4/22/2016 10:29 Resolved Nikki Farrow St. Louis Park Virginia Vaske 4/29/2016 12:52 Virginia Vaske Medium - 3-7 days 4/29/2016 12:52

138530 Utility Billing Payment question 4/22/2016 10:43 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/22/2016 11:19 Connie Dalsen Medium - 3-7 days 4/22/2016 11:07

138531 Service Desk RE: PROBLEM Service Alert Automatic Services is CRITICAL 4/22/2016 11:00 Resolved George Jensen Anoka County JLEC Joe Rader 5/5/2016 10:50 Joe Rader Medium - 3-7 days 5/5/2016 10:50

138532 JDE HR/Payroll WBL - Open Enrollment 4/22/2016 11:02 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/22/2016 16:03 Nikki Heinbuch Medium - 3-7 days 4/22/2016 16:06

138533 RecTracMaple Grove: single membership shows up as duplicate

membership when scanning T.Lohstreter; VSI Ticket #12627974/22/2016 11:07 Resolved Lisa Jost Maple Grove Paul Norton 4/26/2016 12:01 Lisa Jost Medium - 3-7 days 4/26/2016 11:54

138534 JDE Finance Insight budget question 4/22/2016 11:18 Resolved Carol Gass New Hope Dave Schleicher 4/27/2016 16:26 Carol Gass Medium - 3-7 days 4/28/2016 7:32

138535 Utility Billing Aged Readings in Manual Reading Entry 4/22/2016 11:22 In Progress Barbara Virum St. Louis Park Pat Lindquist 4/22/2016 11:22 System Medium - 3-7 days

138536 Public Safety General BCPD user removal: K.Carlson 4/22/2016 11:36 New Brian Loots Brooklyn Center 4/22/2016 14:23 Tom Folie Medium - 8-14 days

138537 Utility Billing UB bills are calculating garbage incorrectly - City of Farmington 4/22/2016 12:04 Resolved Robin Hanson Farmington Pam Kummer 5/19/2016 11:30 Pam Kummer Medium - 3-7 days 5/19/2016 11:30

138539 Property Data HS FTP for Mtka 4/22/2016 12:07 Resolved Denise Ostlund Minnetonka Sue Christiansen 4/22/2016 13:47 Norb Vossen Medium - 3-7 days 4/22/2016 13:47

138540 Infrastructure Group Aware call recording not sending recording when done 4/22/2016 12:27 Resolved Mark Holm Eagan Jason Stickler 4/26/2016 12:53 Jason Stickler Critical - 1 day 4/26/2016 12:53

138541 Infrastructure Group Problem at Osseo 4/22/2016 12:58 Resolved Shawn Christie NWCT Vu Pham 4/25/2016 8:47 Vu Pham High - 2 days 4/25/2016 8:20

138542 Service Desk WBL: CryptoLocker Engineering Incident 4/22/2016 13:01 Resolved Don Rambow White Bear Lake Chad Remick 4/22/2016 17:09 Chad Remick Medium - 3-7 days 5/3/2016 9:53


138544 Network ServicesReview Public/General Phones that have DID assigned to them

and reassign DN's to them4/22/2016 13:18 Resolved Ian Hardie South St. Paul Carl Pearson 5/16/2016 15:56 Carl Pearson Medium - 8-14 days 5/16/2016 16:30

of 186


138545 RecTrac Duplicate family member 4/22/2016 13:32 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/26/2016 11:43 Paul Norton Medium - 3-7 days 4/26/2016 11:43

138547 Infrastructure GroupTraining Support Desk on Video Conferencing System and

Identify who will have the CMR Hybrid Integration4/22/2016 13:50 New Jude Giron LOGIS Jude Giron Medium - 8-14 days

138548 RecTrac Cash report needed 4/22/2016 13:53Pending Client

ResponseSheila Van Sloun Golden Valley Paul Norton 4/26/2016 10:13 Sheila Van Sloun Medium - 3-7 days

138550 Service Desk Refresher Training on the Phone System functions 4/22/2016 14:01Pending Client

ResponseRichard Johnson New Hope Scott Crocker 5/25/2016 15:23 Scott Crocker


due date

138551 Service Desk New VPN account 4/22/2016 14:01 Resolved Tracy Vener West St. Paul Peter Carlson 4/22/2016 14:42 Peter Carlson Medium - 3-7 days 4/25/2016 7:20

138552 Service Desk Setup Department Templates for new 8800 series phones 4/22/2016 14:08 In Progress Beth Yurchisin Golden Valley Scott Crocker 5/10/2016 13:41 Jude GironProject - no specified

due date

138553 Infrastructure Group Setup Golden Valley Staff to use Cisco Jabber 4/22/2016 14:10 Resolved Beth Yurchisin Golden Valley Jude Giron 5/23/2016 15:31 Beth YurchisinProject - no specified

due date5/23/2016 15:33

138554 JDE Finance Park & Recreations Director Tungsten 4/22/2016 14:19 Resolved Sheri Robertson Maple Grove Jill Davis 5/5/2016 10:35 Sheri Robertson Medium - 3-7 days 5/5/2016 10:36

138555 Network Services BU needs host removed from ASA shun list 4/22/2016 14:20 Resolved John Sydness Burnsville Adam Maloney 4/22/2016 14:24 Adam Maloney Medium - 3-7 days 4/22/2016 14:24

138556 Infrastructure Group Add certificate for Minnetonka Firewall 4/22/2016 14:24 Client to Test Jeff Dulac Minnetonka Vu Pham 5/19/2016 9:56 Vu Pham Medium - 3-7 days

138557 Service Desk Change Email Address Suffixes For City of CY 4/22/2016 14:30 Resolved Pat Lindquist LOGIS Peter Carlson 4/25/2016 8:09 Peter Carlson Medium - 3-7 days 4/25/2016 8:09

138558 Network Services PO for MS and VMware Licenses 4/22/2016 15:09 Pending Equipment Sally Morton Richfield Lori Hackett 5/26/2016 13:09 Lori Hackett Medium - 3-7 days

138559 JDE Finance PID NUMBER DELETE 4/22/2016 15:26 Resolved JoAnn Eagen Farmington Jill Davis 4/22/2016 15:49 Robin Hanson Medium - 3-7 days 4/22/2016 15:48

138560 Service Desk PIMS redirected restore 4/22/2016 15:26 Resolved Maria Rucke LOGIS Scott Crocker 4/25/2016 7:57 Scott Crocker Medium - 3-7 days 4/25/2016 7:57

138561 Network Services Order Microsoft Step Up DataCenter License - Richfield 4/22/2016 15:26 Resolved Janelle Day LOGIS Lori Hackett 4/25/2016 10:21 Lori Hackett Medium - 3-7 days 4/25/2016 10:22

138562 Service Desk PDS redirected restore 4/22/2016 15:27 Resolved Maria Rucke LOGIS Scott Crocker 4/25/2016 7:47 Scott Crocker Medium - 3-7 days 4/25/2016 7:48

138563 Systems Group TriTech Install via SCCM 2012 R2 or GPO 4/22/2016 15:44 Resolved Jayson Solberg Rosemount John Paulsen 5/10/2016 12:40 John Paulsen Medium - 3-7 days 5/18/2016 9:38


138565 Public Safety General Hastings PD - Vehicle Use Report - Enable scheduled report 4/22/2016 16:10 Resolved Mary Cofer Hastings John Rogers 4/22/2016 16:16 John Rogers Medium - 3-7 days 4/22/2016 16:16

138566 PIMS Updated PayPal Manager password 4/22/2016 16:16 Resolved Laurie Stubbs Coon Rapids Maria Rucke 4/25/2016 8:35 Maria Rucke Medium - 3-7 days 4/25/2016 8:35

138567 Special Assessments RH - Regarding a Report - Hearing Date update. 4/22/2016 16:28 Resolved Kelly Peterson Rochester Norb Vossen 4/25/2016 14:02 Norb Vossen Medium - 3-7 days 4/25/2016 14:02

138568 Systems Group smtpreceive warnings on exchange server 4/22/2016 16:38 Resolved Craig Beers Minnetonka Brian Peterson 4/25/2016 9:34 Brian Peterson High - 2 days 4/25/2016 9:34

138569 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 20:57 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/19/2016 11:41 Jeff Sibell Medium - 3-7 days 5/19/2016 11:41

138570 Network Services Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:07 New Kevin Pikkaraine LOGIS Nolan Little Medium - 3-7 days

138571 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:12 New Kevin Pikkaraine LOGIS Kevin Pikkaraine Medium - 3-7 days

138572 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:18 Resolved Kevin Pikkaraine LOGIS Robert Haight 5/23/2016 15:41 Dimitrios Hilton Medium - 3-7 days 5/23/2016 12:08

138573 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:24 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/23/2016 7:43 Peter Carlson Medium - 3-7 days 5/23/2016 7:43

138574 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:36 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/23/2016 7:41 Peter Carlson Medium - 3-7 days 5/23/2016 7:41

138575 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:52 Resolved Kevin Pikkaraine LOGIS John Paulsen 5/25/2016 7:08 John Paulsen Medium - 3-7 days 5/25/2016 7:08

138576 Infrastructure Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:59 Resolved Kevin Pikkaraine LOGIS Jude Giron 4/26/2016 8:22 Jude Giron High - 2 days 4/26/2016 8:22

138577 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 22:06 Resolved Kevin Pikkaraine LOGIS Scott Crocker 4/25/2016 13:54 Scott Crocker Medium - 3-7 days 4/25/2016 13:59

138578 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 22:13 In Progress Kevin Pikkaraine LOGIS Peter Carlson Medium - 3-7 days

138579 Utility BillingCrystal Run Time Application.11 Error Message when running a

journal4/25/2016 7:22 Resolved Carissa Hoyt New Hope Pat Lindquist 4/29/2016 15:03 Pat Lindquist Medium - 3-7 days 4/29/2016 15:03

138580 JDE Finance RE: LOGIS Domain / FileZilla Password Reset – Self Service 4/25/2016 7:26Pending Client

ResponseDawn McGuire

Minnesota Transit

AuthorityDave Schleicher 4/25/2016 7:33 Dave Schleicher Medium - 3-7 days

138581 Network Services Chris Iverson x2669 Backend Configuration 4/25/2016 7:29 Resolved Dustin Hammond St. Louis Park Peter Carlson 4/25/2016 8:03 Peter Carlson Medium - 3-7 days 4/25/2016 8:03

138582 Network Services Palo Alto IPS Demo at MG 4/25/2016 7:34 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

138583 Service Desk Return/Breakdown of Palo Alto IPS Demo appliances 4/25/2016 7:35 New Dimitrios Hilton LOGIS Peter Carlson 5/19/2016 11:10 Dimitrios Hilton Medium - 3-7 days

138584 Service Desk FW: Passwords 4/25/2016 7:38 Resolved Christine O'Donnell Bloomington Peter Carlson 4/25/2016 7:41 Peter Carlson Medium - 3-7 days 4/25/2016 7:41

138585 Network Services Remove Access from MG infrastructure used in IPS Demo 4/25/2016 7:40 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

of 186


138586 Service DeskPlease add Brooklyn Center users to LO JDE Tungsten Financial

AP mail group4/25/2016 7:59 Resolved Dave Schleicher LOGIS Peter Carlson 4/25/2016 8:15 Dave Schleicher Medium - 3-7 days 4/25/2016 8:12

138587 JDE Finance JDEdwards & Hubble Training 4/25/2016 8:10Pending Client

ResponseJerilyn Erickson Lakeville Dave Schleicher 5/25/2016 11:03 Dave Schleicher Medium - 3-7 days

138588 Service Desk New User 4/25/2016 8:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/27/2016 10:35 Peter Carlson Medium - 3-7 days 5/3/2016 13:17

138589 PIMS New PIMS user 4/25/2016 8:22 Resolved Adam Knauer Golden Valley Judd Harper 5/13/2016 9:09 Judd Harper Medium - 3-7 days 5/13/2016 9:09

138590 Infrastructure Group SSP - Quote for Access Point 4/25/2016 8:29 Resolved Ian Hardie South St. Paul Jack Israel 5/3/2016 13:17 Jack Israel Medium - 3-7 days 5/3/2016 13:17

138591 RecTrac Calculating tax incorrectly 4/25/2016 8:45 Resolved Penny Spitzer New Hope Paul Norton 4/25/2016 12:21 Penny Spitzer Medium - 3-7 days 4/25/2016 13:23

138592 Utility Billing .LINK DELETE 4/25/2016 8:47 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/25/2016 11:33 Connie Dalsen Medium - 3-7 days 4/25/2016 11:33

138593 Infrastructure Group BC - Replacement WAPs 4/25/2016 8:53Pending Vendor

ResponsePatty Hartwig Brooklyn Center Jack Israel 4/26/2016 7:18 Jack Israel Medium - 3-7 days

138594 Infrastructure Group Connectivity 4/25/2016 8:54 Resolved Adam Wodtke West Metro Fire Vu Pham 5/9/2016 11:36 Adam Wodtke Medium - 3-7 days 5/9/2016 11:13

138595 JDE HR/Payroll ICMA codes 5500 & 5515; EE 104416 4/25/2016 9:00 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/30/2016 8:22 Nikki Heinbuch Medium - 3-7 days 4/27/2016 16:21

138596 PIMS Commercial Bldg Permit Fees not populating correctly 4/25/2016 9:06 Resolved Randy Kardell Willmar Judd Harper 4/28/2016 10:51 Judd Harper Medium - 3-7 days 4/28/2016 10:51

138597 JDE HR/Payroll Tax Integrity Issues 4/25/2016 9:14 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/26/2016 16:18 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:18

138598 Service Desk LO - Need new APs for testing and inventory 4/25/2016 9:20 Pending Equipment Jack Israel LOGIS Lori Hackett 5/23/2016 15:10 Lori Hackett Medium - 3-7 days

138599 PIMS ePermitst.logis.org - Keep - Displaying 2 columns of Permits 4/25/2016 9:32 Resolved Maria Rucke LOGIS Maria Rucke 5/4/2016 9:32 Maria Rucke Critical - 1 day 5/4/2016 9:32

138600 Infrastructure Group POS VLAN - EBHC Wireless 4/25/2016 9:47 In Progress Patty Hartwig Brooklyn Center Adam Maloney 5/25/2016 14:33 Adam Maloney Medium - 3-7 days

138601 Infrastructure Group Upgrade 4510 at MI City Hall 4/25/2016 10:00 Resolved Jeff Dulac Minnetonka Jason Stickler 5/4/2016 6:00 Jason Stickler Medium - 3-7 days 5/4/2016 6:50

138602 Service Desk Contact Jane Liu from UB vendor Advanced 4/25/2016 10:12 Resolved Connie Dalsen LOGIS Joe Rader 4/25/2016 18:57 Joe Rader Medium - 3-7 days 4/25/2016 18:57

138603 JDE Finance Barely readable invoice in DocuScan 4/25/2016 10:36 Resolved JoAnn Eagen Farmington Dave Schleicher 4/27/2016 7:00 Dave Schleicher Medium - 3-7 days 4/27/2016 7:00

138604 Network Services IPT Reports -- from Patty Anderson 4/25/2016 10:51 Resolved Matt Henning Maple Grove Jude Giron 4/27/2016 9:31 Carl Pearson Medium - 3-7 days 4/27/2016 9:31

138605 Systems GroupApply Tritech Web Server Security Certificates to Eliminate

Messages4/25/2016 10:55 Resolved Renee Hosch LOGIS Jeff Sibell 5/9/2016 8:44 Jeff Sibell Medium - 8-14 days 5/9/2016 8:44

138606 JDE Finance Tungsten - Revision Item 4/25/2016 11:00 New Lisa Reiten Apple Valley Jill Davis 4/26/2016 8:24 Lisa Reiten Medium - 3-7 days

138607 JDE HR/Payroll interim payroll 4/25/2016 11:20 Resolved Shari Rains New Hope Nikki Heinbuch 4/25/2016 11:41 Nikki Heinbuch Medium - 3-7 days 4/25/2016 11:41

138609 Systems Group files.logis.org error 4/25/2016 11:27 Resolved Katie Bisek Edina Jeff Sibell 5/5/2016 14:38 Katie Bisek Medium - 3-7 days 5/5/2016 14:38

138610 JDE HR/Payroll ESS Username and passwords 4/25/2016 11:29 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/25/2016 15:33 Dave Schleicher Medium - 3-7 days 4/25/2016 15:33

138611 Network Services Domain Certificate 4/25/2016 11:29 Resolved Adam Wodtke West Metro Fire Brian Peterson 5/25/2016 9:11 Brian Peterson Medium - 3-7 days 5/25/2016 9:11

138612 Network Services Voicemail Change 612-861-9385 4/25/2016 11:38 Resolved Kim Mabel Richfield Joe Rader 4/29/2016 11:01 Kim Mabel Medium - 3-7 days 4/28/2016 16:19

138613 JDE Finance Title and clsg co vendor addresses.xlsx 4/25/2016 11:47 Resolved JoAnn Eagen Farmington Dave Schleicher 4/25/2016 14:40 JoAnn Eagen Medium - 3-7 days 4/25/2016 14:38

138615 RecTrac send e-mail to 1 person vs. entire class 4/25/2016 12:01 Resolved Kacie Robinson Lakeville Paul Norton 4/25/2016 14:20 Paul Norton Medium - 3-7 days 4/25/2016 14:20

138616 Public Safety GeneralBloomington PD - Need adjustments to Juv Arrests by Race

report immediately for Chief/City Council4/25/2016 12:01 Resolved Rachel Dahlquist Bloomington John Rogers 5/6/2016 13:23 John Rogers Medium - 3-7 days 5/6/2016 13:23

138617 Network Services Voicemail Change 4/25/2016 12:29 Resolved Kim Mabel Richfield Peter Carlson 4/29/2016 8:26 Peter Carlson Medium - 3-7 days 4/29/2016 8:26

138618 PIMS change epermit status 4/25/2016 13:11 Resolved Mary Feltmann Eden Prairie Maria Rucke 5/2/2016 10:56 Maria Rucke Medium - 3-7 days 5/2/2016 10:56

138619 Systems Group Friendly URL for CAD Browser in TEST 4/25/2016 13:12 Resolved Terry Hoium LOGIS Jeff Sibell 4/26/2016 7:18 Terry Hoium Medium - 3-7 days 4/26/2016 7:17

138620 Special Assessments RH - Mark letters sent for 70231701 & 70291701 4/25/2016 13:14 Resolved Kelly Peterson Rochester Norb Vossen 4/25/2016 13:18 Norb Vossen Medium - 3-7 days 4/25/2016 13:18

138621 Tracker Admin Phaseware POP3 4/25/2016 13:18Pending Client

ResponsePeter Carlson LOGIS Sue Christiansen 4/26/2016 11:50 Sue Christiansen Medium - 3-7 days

138622 Service Desk High - Account Enabled and Password Reset 4/25/2016 13:47 Resolved Lynn Vasquez Eagan Peter Carlson 4/27/2016 9:49 Peter Carlson Medium - 3-7 days 4/27/2016 9:02

138623Public Safety

DevelopmentFix SSP Beats 4/25/2016 13:55 Resolved Rose Kruchten

Dakota

Communications

Center

Michael Simmons 4/27/2016 14:27 Michael Simmons Medium - 3-7 days 4/27/2016 14:27

138624 Infrastructure Group Change port config on wbl-csr 4/25/2016 14:02 Resolved Don Rambow White Bear Lake Virginia Vaske 4/25/2016 14:15 Virginia Vaske Medium - 3-7 days 4/25/2016 14:17

138625 JDE HR/Payroll JDE Payroll Reconciliation Change 4/25/2016 14:10 New Nancy Hilary LOGIS Nikki Heinbuch 4/26/2016 16:14 Nikki Heinbuch Medium - 3-7 days

138626 Network Services eMail distribution update 4/25/2016 14:11 Resolved Norb Vossen LOGIS Peter Carlson 4/25/2016 15:08 Peter Carlson Medium - 8-14 days 4/25/2016 15:08

138627 JDE HR/Payroll BE JDE Payroll Reconciliation Change 4/25/2016 14:13 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/26/2016 15:49 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:15

138628 Service Desk WMilana Global Email Address 4/25/2016 14:15 Resolved Nancy Hilary LOGIS Peter Carlson 4/26/2016 9:58 Dave Schleicher Medium - 3-7 days 4/26/2016 9:57

138629 JDE HR/Payroll MI JDE Payroll Reconciliation Change 4/25/2016 14:17Pending Client

ResponseDenise Heimerman Minnetonka Nancy Hilary 5/4/2016 11:33 Denise Heimerman Medium - 3-7 days

138630 JDE HR/Payroll Additional role 4/25/2016 14:19 Resolved Clara Hilger South St. Paul Dave Schleicher 4/25/2016 14:30 Dave Schleicher Medium - 3-7 days 4/25/2016 14:30

138631 JDE HR/Payroll ESS Terminations 4/25/2016 14:22 Resolved Carrie Person Edina Dave Schleicher 4/27/2016 13:18 Dave Schleicher Medium - 3-7 days 4/27/2016 13:18

of 186


138632 Network Services Add User to AD 4/25/2016 14:27 Resolved Jane Skov Richfield Peter Carlson 4/26/2016 9:44 Peter Carlson Medium - 3-7 days 4/26/2016 9:44

138633 Systems Group CAD Browser timeouts 4/25/2016 14:31 New Craig Beers Minnetonka Robert Haight 5/18/2016 11:46 Craig Beers High - 2 days

138634 JDE HR/Payroll new hires for ess setup for timecard and accrual...thanks!!!! 4/25/2016 14:34 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/26/2016 8:22 Julie Nowlan Medium - 3-7 days 4/26/2016 8:19

138636 JDE Finance Activity needs approval 4/25/2016 14:48 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 14:23 JoAnn Eagen Medium - 3-7 days 4/27/2016 13:06

138637 Utility Billing Meter Invoicing Letter 4/25/2016 15:05 In Progress Jennifer Morse White Bear Lake Pat Lindquist 4/25/2016 15:06 Pam Kummer Medium - 3-7 days

138638 JDE HR/Payroll NH Payroll reconciliation 4/25/2016 15:11 Resolved Shari Rains New Hope Nikki Heinbuch 5/2/2016 14:04 Shari Rains Medium - 3-7 days 5/2/2016 12:02

138639 Infrastructure Group Allow TriTech access for remaining agencies 4/25/2016 15:14 Resolved John Nichols LOGIS John Wondra 5/10/2016 11:58 John Wondra Medium - 3-7 days 5/10/2016 11:58

138640 JDE HR/Payroll MG Reconciliation 4/25/2016 15:14 New Renee Korts Maple Grove Nancy Hilary 4/27/2016 6:34 Nancy Hilary Medium - 3-7 days

138641 JDE HR/Payroll NW JDE Payroll Reconciliation Change 4/25/2016 15:17 Resolved Wendy Brierley NWCT Nikki Heinbuch 4/26/2016 16:13 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:15


138643 Infrastructure Group Check port 4/25/2016 15:40 Resolved Jason Fredrickson Ramsey Virginia Vaske 5/17/2016 16:01 Virginia Vaske Medium - 3-7 days 5/17/2016 16:01

138644 PIMS FW: A change has occurred on your Payflow Gateway account. 4/25/2016 16:04 Resolved Cathy Broughten Apple Valley Maria Rucke 5/2/2016 10:56 Maria Rucke Medium - 3-7 days 5/2/2016 10:56

138645 RecTrac Eagan: RecTrac GL reconciliation report 4/25/2016 16:06Pending Client

ResponseLinda Fink Eagan Sue Christiansen 5/4/2016 13:33 Sue Christiansen


due date

138646 Service Desk Pager 4/25/2016 16:10 Resolved Janelle Day LOGIS 4/25/2016 16:16 Janelle Day Medium - 3-7 days 4/25/2016 16:16

138647 PIMSPermit Standard Comments - Unable to change, receives an

error message4/25/2016 16:20

Pending Change

ControlJeanne McManus Golden Valley Judd Harper 4/26/2016 10:32 Judd Harper Medium - 3-7 days

138648 JDE Finance Update AP check Cleared Date 4/25/2016 16:27 New Clara Hilger South St. Paul Dave Schleicher 5/27/2016 13:02 Jill Davis Medium - 3-7 days

138649 JDE HR/Payroll SH Payroll Reconciliation Spreadsheet 4/25/2016 16:27 Resolved Patti Kent Shakopee Nikki Heinbuch 4/27/2016 11:01 Patti Kent Medium - 3-7 days 4/27/2016 10:52

138650 JDE Finance FW: Kickoff Recap: Robbinsdale, MN - OpenGov 4/25/2016 16:50Pending Client

ResponseLarry Jacobson Robbinsdale Dave Schleicher 5/2/2016 16:37 Larry Jacobson Medium - 3-7 days

138651 Public Safety CAD FW: Cad issue 4/26/2016 6:41 Resolved Dan Anderson Dakota County Terry Hoium 5/16/2016 15:46 Terry Hoium Medium - 3-7 days 5/16/2016 15:46

138652 Systems Group Setup SSL Certificates and enable encryption 4/26/2016 7:11 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/24/2016 7:39 Jeff Sibell Medium - 3-7 days 5/24/2016 7:39

138653 Network Services PSAP Network Connectivity 4/26/2016 7:49 Resolved Karen WhittakerRice/Steele


138654 Utility Billing password 4/26/2016 7:52 Resolved Carissa Hoyt New Hope Pat Lindquist 4/26/2016 8:45 Pat Lindquist Medium - 3-7 days 4/26/2016 8:45

138656 JDE HR/Payroll Security access 4/26/2016 8:23 Resolved Pat Vinje

Dakota

Communications

Center


138657 Utility Billing Customer States Did Not Receive E-bill From Infinity.Link 4/26/2016 8:24 Resolved Frank Petrovic Edina Pat Lindquist 4/26/2016 8:44 Pat Lindquist Medium - 3-7 days 4/26/2016 8:44

138658 PIMS Problems running test transactions in new account - Ramsey 4/26/2016 8:37 Resolved Maria Rucke LOGIS Maria Rucke 4/28/2016 10:27 Maria Rucke Critical - 1 day 4/28/2016 10:27

138659 Property Data MI - photo update for 165 PIDs 4/26/2016 8:38 Resolved Amy Weber Minnetonka Norb Vossen 4/26/2016 9:00 Norb Vossen Medium - 3-7 days 4/26/2016 9:00

138660 JDE Finance PIMS gl offset account 4/26/2016 8:40 In Progress Shari Rains New Hope Jill Davis 4/28/2016 8:13 Shari Rains Medium - 3-7 days

138662 JDE HR/Payroll ED JDE Payroll Reconciliation Change 4/26/2016 8:52 Resolved Carrie Person Edina Nikki Heinbuch 4/28/2016 13:36 Carrie Person Medium - 3-7 days 4/28/2016 13:38

138663 Public Safety Records Case has missing or incorrect statutes 4/26/2016 9:14 Resolved Joanne Paul Golden Valley Renee Hosch 4/27/2016 9:54 Joanne Paul Medium - 3-7 days 4/27/2016 9:54

138664 Network Services Monitor second NIC (SPAN) port on aWare servers in NAGIOS 4/26/2016 9:15 Resolved Jason Stickler LOGIS Joe Rader 4/28/2016 8:09 Joe RaderProject - no specified

due date5/4/2016 8:52

138665 JDE HR/Payroll Payroll Journal Error 4/26/2016 9:17 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 4/26/2016 10:04 Nikki Heinbuch Medium - 3-7 days 4/26/2016 10:19

138666 Service DeskPage from Officer Murphy of Fridley: suspended license or

warrant not being indicated4/26/2016 9:18 Resolved George Jensen Anoka County JLEC Joe Rader 4/26/2016 9:48 Joe Rader Medium - 3-7 days 4/26/2016 9:33

138667 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/26/2016 9:28 Resolved Bonnie Rislund Minnetonka Nikki Heinbuch 4/26/2016 10:17 Bonnie Rislund Medium - 3-7 days 4/26/2016 10:10

138668 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/26/2016 9:36 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/26/2016 11:24 Nikki Heinbuch Medium - 3-7 days 4/26/2016 10:47

138669 JDE HR/Payroll AU Payroll reconciliation 4/26/2016 9:38 Resolved Kim Hansen Austin Nikki Heinbuch 4/28/2016 15:09 Kim Hansen Medium - 3-7 days 4/28/2016 13:38

138670 Infrastructure Group Cannot ODBC browse from one network 4/26/2016 9:39 Resolved Raoul Boudreau Burnsville Jack Israel 4/26/2016 10:08 Jack Israel Medium - 3-7 days 4/26/2016 9:55

138671 Infrastructure Group connection problems with Tripwire 4/26/2016 9:43 Resolved Dimitrios Hilton LOGIS Jason Stickler 5/10/2016 9:28 Dimitrios Hilton Medium - 3-7 days 5/10/2016 9:29


138673 Infrastructure Group Request to Allow access to our WinDSX (bldg security) vlan 4/26/2016 9:44 Resolved Beth Yurchisin Golden Valley Virginia Vaske 4/26/2016 16:24 Virginia Vaske Medium - 3-7 days 4/26/2016 16:24

138674 GIS Update LogisMap password change link 4/26/2016 9:45 In Progress Carl Pearson LOGIS Ben Treptow 4/26/2016 9:47 Carl Pearson Medium - 3-7 days

138675 Network Services BVDC1 ASA Shunning 4/26/2016 9:59 Resolved Tom Venables Burnsville Adam Maloney 5/3/2016 15:12 Adam Maloney Medium - 3-7 days 5/3/2016 15:12

138676 Utility Billing Remove reads 4/26/2016 10:03Pending Client

ResponseDeb Montilino St. Louis Park Pat Lindquist 4/28/2016 10:44 Deb Montilino Medium - 3-7 days

of 186


138677 Utility Billing Move In Move Out Not Working 4/26/2016 10:31 Resolved Denice Muccio-Grout Eagan Pat Lindquist 4/27/2016 15:31 Pat Lindquist Medium - 3-7 days 4/27/2016 15:31

138678 RecTracLakeville Transaction Removal - remove all transactions posted

by TNesseth for HH 1881 (VSI Ticket #1264427 / 1264418)4/26/2016 10:33 Resolved Tom Nesseth Lakeville Sue Christiansen 5/4/2016 15:59 Sue Christiansen Medium - 3-7 days 5/4/2016 15:59

138679 JDE Finance Payment Request Vendor Setup 4/26/2016 10:39 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 16:35 JoAnn Eagen Medium - 3-7 days 4/28/2016 7:09

138680 PIMSUnable to Save Changes within Permit Details window including

Required Inspections4/26/2016 10:39 Resolved Judy Laufenburger Edina Judd Harper 4/26/2016 15:08 Judd Harper Medium - 3-7 days 4/26/2016 15:08

138681 PIMS Training - DB Utilities 4/26/2016 10:41 Resolved Dawn Erickson Lakeville Jane Watje 4/26/2016 10:45 Jane Watje Medium - 3-7 days 4/26/2016 10:45

138682 RecTracLakeville: Question about receipt with Comp Pay (VSI Ticket

#1267668)4/26/2016 10:52

Pending Vendor

ResponseTom Nesseth Lakeville Sue Christiansen 5/17/2016 16:44 Sue Christiansen Medium - 3-7 days

138683 RecTracMinnetonka: Withdrawal from partially completed course; wants

to give full refund4/26/2016 11:07 Resolved Mary Axel Minnetonka Paul Norton 4/26/2016 11:13 Kelly O'Dea Medium - 3-7 days 4/26/2016 11:12

138684 Network Services CJIS Training Due - Lisa Storey 4/26/2016 11:17 Resolved Janelle Day LOGIS Lori Hackett 4/26/2016 14:24 Lori Hackett Medium - 3-7 days 4/26/2016 14:24

138685 Service Desk Citrix password, please. 4/26/2016 11:18 Resolved Christine O'Donnell Bloomington Peter Carlson 4/26/2016 13:42 Peter Carlson Medium - 3-7 days 4/26/2016 13:42

138686 Service Desk Create 4 more tokens for TriTech Training 4/26/2016 11:22 In Progress John Nichols LOGIS Peter Carlson 5/13/2016 15:43 Peter Carlson Medium - 3-7 days

138687 Service DeskPPS Database - Redirected restore to disk - PDSDB databases

from RH as of 4/26/164/26/2016 11:46 Resolved Lonnie Rolf LOGIS Scott Crocker 4/26/2016 13:48 Scott Crocker Medium - 3-7 days 4/26/2016 13:48

138688 Special Assessments SA to SA transfer BUG, does not transfer payments 4/26/2016 11:55 Resolved Norb Vossen LOGIS 5/5/2016 10:58 Norb VossenProject - no specified

due date5/5/2016 10:58

138689 Special Assessments Units of Measure Needed for Rochester 4/26/2016 12:00 New Norb Vossen LOGIS Lonnie Rolf 4/26/2016 12:08 Tim LovestrandProject - no specified

due date

138690 Utility Billing ERROR MESSAGE 4/26/2016 12:11 Resolved Carissa Hoyt New Hope Pat Lindquist 5/9/2016 15:45 Pat Lindquist Medium - 3-7 days 5/9/2016 15:45

138691 Infrastructure Group Add (mi-hvac) to mtkadhcp 4/26/2016 12:33 Resolved Jeff Dulac Minnetonka Jason Stickler 4/28/2016 15:50 Jeff Dulac Medium - 3-7 days 4/28/2016 16:07

138692 Utility Billing Cerenity... 4/26/2016 12:34 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/3/2016 13:07 Pat Lindquist High - 2 days 5/3/2016 13:07

138693 PIMSChange Printer Settings for Permit and Inspection Record Crystal

Reports 4/26/2016 12:34 Resolved Nick Lovejoy Edina Judd Harper 4/26/2016 15:50 Judd Harper Medium - 3-7 days 4/26/2016 15:50

138694 RecTrac people with no names/info-how to delete 4/26/2016 12:49 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 9:04 Kacie Robinson Medium - 3-7 days 4/27/2016 9:04

138695 Utility Billing EMAIL -EUTILITYBILLING 4/26/2016 12:57 Resolved Carissa Hoyt New Hope Connie Dalsen 4/26/2016 13:17 Connie Dalsen Medium - 3-7 days 4/26/2016 13:17

138696 RecTrac leagues in 3.1 4/26/2016 13:01 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 10:20 Paul Norton Medium - 3-7 days 4/27/2016 10:20

138697 JDE Finance Laserfische Transfer 4/26/2016 13:23Pending Client

ResponseBrandi Aitkin Apple Valley Dave Schleicher 5/26/2016 11:52 Dave Schleicher Medium - 3-7 days

138698 Service Desk Arbitrator and Laserfiche Admin Training 4/26/2016 13:24 Resolved Patty Hartwig Brooklyn Center Scott Crocker 4/26/2016 12:00 Scott Crocker Medium - 3-7 days 4/26/2016 13:29

138699 JDE HR/Payroll LA Payroll Reconciliation 4/26/2016 13:26 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/26/2016 13:40 Nikki Heinbuch Medium - 3-7 days 4/26/2016 13:40

138700 JDE Finance Tungsten issue - send to end 4/26/2016 14:02 Resolved Tracy Geise Farmington Jill Davis 4/26/2016 14:16 Jill Davis Medium - 3-7 days 4/26/2016 14:16

138701 JDE HR/PayrollPERA Contributions Not Balancing EE 125007 Vacation

Purchased4/26/2016 14:07 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/27/2016 9:08 Nancy Hilary Medium - 3-7 days 5/3/2016 10:43

138702 PIMS Change Electrical Permit Inspection Record Card 4/26/2016 14:11 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:10 Judd Harper Medium - 8-14 days 5/9/2016 16:10

138703 Tracker Admin PhaseWare Tracker Quarterly Password Change (4/26/16) 4/26/2016 14:24 Resolved Logis Internal LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138704 Special Assessments RH - Recover deleted payments 4/26/2016 14:25 Resolved Norb Vossen LOGIS Lonnie Rolf 5/6/2016 7:41 Lonnie Rolf Medium - 3-7 days 5/6/2016 7:41

138705 Property DataMI - Land Characteristics -> Land Screen - add 5 new influences

Request4/26/2016 14:38 Resolved Tim Bulger Minnetonka Norb Vossen 4/27/2016 9:37 Norb Vossen Medium - 8-14 days 4/27/2016 9:37

138706 JDE Finance SALES & USE TAX REFRESHER 4/26/2016 14:43 Resolved JoAnn Eagen Farmington Jill Davis 4/26/2016 14:57 Jill Davis Medium - 3-7 days 4/26/2016 14:57

138707 Tracker Admin GIS - - TEST for quarterly password change - please ignore 4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138708 Tracker Admin CLASS - - TEST for quarterly password change - please ignore 4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138709 Tracker AdminAssessments - TEST for quarterly password change - please

ignore4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138710 RecTrac Lakeville: FW: Message from KMBT_C452; VSI Ticket #1264394 4/26/2016 14:51 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 16:27 Paul Norton Medium - 3-7 days 4/27/2016 16:27

138711 Tracker AdminJDE FINANCE - TEST for quarterly password change - please


138712 Tracker AdminJDE HRPR - - TEST for quarterly password change - please


138713 Tracker AdminNetwork Services - TEST for quarterly password change -

please ignore4/26/2016 14:52 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138714 Tracker Admin PIMS - TEST for quarterly password change - please ignore 4/26/2016 14:54 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

of 186


138715 Tracker AdminPhaseware - - TEST for quarterly password change - please


138716 Tracker Admin PDS - TEST for quarterly password change - please ignore 4/26/2016 14:54 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138717 Tracker AdminPublic Safety - TEST for quarterly password change - please


138718 Tracker Admin PUPS - - TEST for quarterly password change - please ignore 4/26/2016 15:00 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138719 Tracker Admin RECTRAC - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138720 Tracker Admin SFQ - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138721 Tracker Admin UB - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05

138722 Network Services New Police Token User 4/26/2016 15:12 Resolved Paul Schweisthal Maple Grove Peter Carlson 4/27/2016 9:14 Peter Carlson Medium - 3-7 days 4/27/2016 9:14

138723 Systems Group PROBLEM Service Alert Disks is WARNING 4/26/2016 15:19 Resolved Peter Carlson LOGIS Jeff Sibell 4/27/2016 15:02 Jeff Sibell Medium - 3-7 days 4/27/2016 15:02

138724 RecTrac Roster not printing a question 4/26/2016 15:25 Resolved Dan Mueller Crystal Paul Norton 4/27/2016 14:17 Dan Mueller Medium - 3-7 days 4/27/2016 14:09

138726 Public Safety General Copy of Citation 4/26/2016 16:20 Resolved Krissy Franklin Maple Grove 4/28/2016 12:42 Jason Ehlers Medium - 3-7 days 4/28/2016 12:42

138727 Service Desk Entrust Tokens 4/26/2016 16:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/29/2016 8:44 Peter Carlson Medium - 3-7 days 4/29/2016 8:44

138728 Service Desk New User 4/26/2016 16:26 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/9/2016 10:23 Patty Hartwig Medium - 3-7 days 5/3/2016 13:47

138729 PIMS Set up Logos for ePermits Webpage (RA & WB) 4/26/2016 16:28 Resolved Judd Harper LOGIS Judd Harper 4/26/2016 16:38 Judd Harper Medium - 3-7 days 4/26/2016 16:38

138730 Service Desk FW: PROBLEM Service Alert Automatic Services is CRITICAL 4/26/2016 16:29 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


138731 JDE HR/Payroll New password for Ess 4/26/2016 16:29 Resolved Bob Paschke New Hope Dave Schleicher 5/24/2016 11:53 Bob Paschke Medium - 3-7 days 5/24/2016 12:03

138732 Systems GroupUnable to RDP get the error below - have attempted a re-boot

with shutdown -i which did not correct the issue4/26/2016 16:37 Resolved Nolan Little

LittleBrook

ConsultingJohn Paulsen 4/27/2016 7:36 John Paulsen Medium - 3-7 days 4/27/2016 7:36

138733 JDE HR/Payroll EE #102024 4/26/2016 18:15 Resolved Kim Hansen Austin Nancy Hilary 4/27/2016 9:35 Kim Hansen Medium - 3-7 days 4/27/2016 9:42

138734 Network Services Records for SSPHRA.ORG 4/26/2016 19:11 Resolved Ian Hardie South St. Paul Brian Peterson 4/27/2016 10:04 Brian Peterson Critical - 1 day 4/27/2016 9:35

138735 Infrastructure Group Minor Firewall Change 4/26/2016 21:05 Resolved Jeff Dulac Minnetonka Virginia Vaske 4/27/2016 16:17 Virginia Vaske High - 2 days 4/27/2016 16:17

138736 Network Services Add MI-aWare recording to 952-939-7610 4/26/2016 21:26 Resolved Jeff Dulac Minnetonka Peter Carlson 4/27/2016 8:41 Peter Carlson Medium - 3-7 days 4/27/2016 8:41

138737 Network Services Remediation - 2016 Annual Pen Test 4/27/2016 7:23 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days

138738 Tracker AdminJanelle's last day is May 12 - archive Tracker accounts and

evaluate notification events4/27/2016 8:02 New Kevin Pikkaraine LOGIS Sue Christiansen 4/27/2016 8:02 Sue Christiansen Medium - 8-14 days

138739 JDE HR/Payroll terminate ESS access 4/27/2016 8:09 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/27/2016 9:24 Nikki Heinbuch Medium - 3-7 days 4/27/2016 12:25

138740 Network Services Order - VPN / Firewall - BL 4/27/2016 8:12 Resolved Janelle Day LOGIS Lori Hackett 5/27/2016 13:46 Lori Hackett Medium - 3-7 days 5/27/2016 13:47

138741 Network Services Citrix Password 4/27/2016 8:18 Resolved Laurene Draper Bloomington Peter Carlson 4/27/2016 8:37 Peter Carlson Medium - 3-7 days 4/27/2016 8:36

138742 RecTrac league contact incorrect in Team tab 4/27/2016 8:21 In Progress Kacie Robinson Lakeville Paul Norton 4/27/2016 9:02 Kacie Robinson Medium - 3-7 days 4/27/2016 9:02

138743 RecTrac broken link on Splash page NEED TODAY please 4/27/2016 8:35 Resolved Jan Clark Maple Grove Paul Norton 4/27/2016 9:38 Jan Clark Medium - 3-7 days 4/27/2016 9:43

138744 JDE HR/Payroll Reset password 4/27/2016 8:35 Resolved Matt Willems Edina Nikki Heinbuch 4/27/2016 8:41 Nikki Heinbuch Medium - 3-7 days 4/27/2016 8:41

138745 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/27/2016 8:41 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/27/2016 9:50 Sandra Tauer Medium - 3-7 days 4/27/2016 9:48

138746 PIMS ED - Pims error Record already exists in the database 4/27/2016 8:52 Resolved Jackie Onischuk Edina Norb Vossen 4/27/2016 9:18 Norb Vossen Medium - 3-7 days 4/27/2016 9:18

138747 Service Desk User Removal 4/27/2016 9:22 Resolved Nikki Heinbuch LOGIS Peter Carlson 4/27/2016 9:55 Peter Carlson Medium - 3-7 days 4/27/2016 9:55

138748 Network Services Issues with the Stratus 4/27/2016 9:33 Resolved George Jensen Anoka County JLEC Chad Remick 5/3/2016 11:43 Chad Remick Medium - 3-7 days 5/3/2016 11:44

138749 RecTrac FW: PAYMENT REVERSAL 4/27/2016 9:34 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/4/2016 16:16 Paul Norton Medium - 3-7 days 5/4/2016 16:17

138750 Infrastructure GroupReview Community Center Call Center, calls are being

distributed too quickly4/27/2016 9:34

Pending Client

ResponsePatty Anderson Maple Grove Jude Giron 5/10/2016 15:31 Patty Anderson Medium - 3-7 days

138751 JDE Finance Purchasing card report needed for Council 4/27/2016 9:36 Resolved Ayca Andrews Eden Prairie Jill Davis 4/27/2016 11:51 Ayca Andrews Medium - 3-7 days 4/27/2016 11:43

138752 Tracker Admin Archive Contact (Gaby Povolotsky of St. Louis Park) 4/27/2016 9:36 Resolved Nikki Heinbuch LOGIS Sue Christiansen 4/27/2016 9:42 Sue Christiansen Medium - 3-7 days 4/27/2016 9:42

138753 Network Services Please build and deploy 910 DVU160427 4/27/2016 9:37 Resolved Nancy Hilary LOGIS Nolan Little 4/27/2016 14:24 Nolan Little Medium - 3-7 days 4/27/2016 14:24

138754 PIMSError when deleting last appointment in the schedule history

search grid4/27/2016 9:40 Ready for Release Rob Lilly LOGIS Maria Rucke 5/20/2016 8:18 Maria Rucke Medium - 8-14 days

138755 RecTracMaple Grove: Gift Card not working; VSI Ticket Number

1264429.4/27/2016 9:42

Pending Client

ResponseKris Ryan Maple Grove Paul Norton 5/4/2016 16:00 Kris Ryan Medium - 3-7 days

of 186


138756 RecTracLakeville: Special Comments on League receipt; VSI Ticket

#12678144/27/2016 9:44 Resolved Kacie Robinson Lakeville Paul Norton 5/6/2016 11:25 Paul Norton Medium - 3-7 days 5/6/2016 11:26

138757 Systems Group RCE_ICAD 4/27/2016 9:46 In Progress Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 4/28/2016 10:53 John Paulsen Critical - 1 day

138758 Public Safety Mobiles TriTech Fire Mobiles Setup 4/27/2016 9:49 Resolved Nathan Bang Apple Valley John Nichols 5/16/2016 10:57 John Nichols Medium - 3-7 days 5/16/2016 10:57

138759 JDE HR/Payroll Fwd: Re: JDE Payroll Reconciliation Change 4/27/2016 10:00 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/27/2016 11:23 Nikki Heinbuch Medium - 3-7 days 4/27/2016 11:28

138760 Public Safety Mobiles MDC Setting 4/27/2016 10:08 Resolved John Sutton

Dakota

Communications

Center

Jason Ehlers 4/27/2016 13:32 Jason Ehlers Medium - 3-7 days 4/27/2016 13:32

138761 Utility Billing Building a Report 4/27/2016 10:11 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/28/2016 8:48 Pat Lindquist Medium - 3-7 days 4/28/2016 8:48

138762 Special Assessments LA - Abated Assessments 4/27/2016 10:18 Resolved Dianne Quinnell Lakeville Norb Vossen 4/27/2016 10:36 Norb Vossen Medium - 3-7 days 4/27/2016 10:36

138763 Infrastructure Group AV - Open up access to Tritech servers 4/27/2016 10:21 Resolved Nathan Ehlers Apple Valley Jack Israel 5/3/2016 13:47 Jack Israel Medium - 3-7 days 5/3/2016 13:48

138764 Systems Group Need SA password for the Tracker database on lo-phaseware 4/27/2016 10:21 Resolved Sue Christiansen LOGIS John Paulsen 4/28/2016 8:37 John Paulsen High - 2 days 4/28/2016 8:37

138765 Service Desk Please Enable Carter Schulze Account 4/27/2016 10:29 Resolved Nick Lovejoy Edina Peter Carlson 4/27/2016 10:36 Peter Carlson Medium - 3-7 days 4/27/2016 10:36

138766 JDE HR/Payroll Vlawmo benefits 4/27/2016 10:36 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/27/2016 10:50 Sandra Tauer Medium - 3-7 days 5/12/2016 9:39

138767 JDE Finance Deleting an invoice in Docusphere. 4/27/2016 10:39 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 12:12 JoAnn Eagen Medium - 3-7 days 4/27/2016 12:19

138768 Network Services Quote: Dell Service Contract expiration report 4/27/2016 10:43 Resolved Shawn Christie NWCT Lori Hackett 5/5/2016 15:46 Lori Hackett Medium - 3-7 days 5/5/2016 15:46

138770 Utility Billing Neptune meters 4/27/2016 10:50 In Progress Deb Montilino St. Louis Park Pam Kummer 4/27/2016 10:50 System Medium - 3-7 days

138771 Utility Billing City of Woodbury WAV Comparison Report 4/27/2016 10:54 Resolved Elissa Golden Woodbury Pat Lindquist 4/28/2016 8:38 Pat Lindquist Medium - 3-7 days 4/28/2016 8:38

138773 RecTracRE: Incident #138769 - RE: Rosemary's Card Printing Issue -

duplicate incident, with question about card printer support4/27/2016 11:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/27/2016 11:16 Sue Christiansen Medium - 3-7 days 4/27/2016 11:16

138774 JDE Finance Docusphere not finding MN Energy 4/27/2016 11:08 In Progress JoAnn Eagen Farmington Jill Davis 4/27/2016 14:23 JoAnn Eagen Medium - 3-7 days

138775 Systems Group URGENT!!!!!! Fwd: Message Status - Undeliverable 4/27/2016 11:10 Resolved Dave Sack Coon Rapids Brian Peterson 4/28/2016 8:09 Brian Peterson Medium - 3-7 days 4/28/2016 8:09

138776 RecTracEagan: Online card transactions show up twice in RecTrac but

only once in Plug N Pay (Dog licenses)4/27/2016 11:11 Resolved Josh Feldman Eagan Sue Christiansen 4/28/2016 14:47 Sue Christiansen Medium - 3-7 days 4/28/2016 14:47

138777 Infrastructure Group Need voicemail change Friday! 4/27/2016 11:13 Resolved Dan Cook Eagan Jude Giron 5/10/2016 11:01 Dan Cook High - 2 days 5/10/2016 11:12

138778 Infrastructure Group PD can't reach a file share 4/27/2016 11:17 Resolved Ian Hardie South St. Paul Virginia Vaske 5/25/2016 13:36 Virginia Vaske Medium - 3-7 days 4/27/2016 11:36

138779 Systems Group URGENT!!!! Fwd: Message Status - Undeliverable 4/27/2016 11:18 Resolved Dave Sack Coon Rapids Brian Peterson 4/28/2016 8:37 Brian Peterson Medium - 3-7 days 4/28/2016 8:09


138781 Public Safety Mobiles Richfield Citations rejected by Hennepin County 4/27/2016 11:39 Resolved Natalie Johnson Richfield Jason Ehlers 4/27/2016 13:56 Jason Ehlers Medium - 3-7 days 4/27/2016 13:56

138782 Property Data Created new version 4/27/2016 11:59 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 4/27/2016 13:08 Norb Vossen Medium - 3-7 days 4/27/2016 13:08

138783 Service Desk SSP - Order 3802I 4/27/2016 12:19 Pending Equipment Ian Hardie South St. Paul Lori Hackett 4/28/2016 13:53 Lori Hackett Medium - 3-7 days

138784 JDE Finance Hubble software 4/27/2016 12:22 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/28/2016 15:37 Tammy Wilson Medium - 3-7 days 4/28/2016 15:41

138787 Infrastructure Group Create VPN group on Firewall 4/27/2016 12:31 Resolved Alan Nordquist Hastings Jason Stickler 5/2/2016 10:29 Jason Stickler Medium - 3-7 days 5/3/2016 15:21


138789 Service Desk San LUN renaming 4/27/2016 13:14 In Progress Janelle Day LOGIS Scott Crocker 5/9/2016 8:50 Scott CrockerProject - no specified

due date

138790 Infrastructure Group Cannot dial into GoToMeeting from phone in conference room 4/27/2016 13:16 New Lonnie Rolf LOGIS Jude Giron Medium - 3-7 days

138791 Service Desk Citrix Password Reset 4/27/2016 13:17 Resolved Christine O'Donnell Bloomington Peter Carlson 4/27/2016 14:21 Peter Carlson Medium - 3-7 days 4/27/2016 14:21

138792 Service Desk Help using Commvault case manager 4/27/2016 13:17 Internal Testing Dan Cook Eagan Scott Crocker 5/20/2016 15:53 Scott Crocker Medium - 8-14 days

138793 Service Desk User Change in Position 4/27/2016 13:22 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/4/2016 8:41 Peter Carlson Medium - 3-7 days 5/9/2016 8:13

138795 JDE HR/Payroll WBL Open Enrollment 4/27/2016 14:03 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/27/2016 15:38 Sandra Tauer Medium - 3-7 days 4/27/2016 15:38

138796 JDE HR/Payroll Access to resetting ESS passwords 4/27/2016 14:05 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/27/2016 15:39 Dave Schleicher Medium - 3-7 days 4/27/2016 15:39

138797 Infrastructure Group Camera SSID 4/27/2016 14:08 Resolved Ian Hardie South St. Paul Virginia Vaske 5/6/2016 8:11 Virginia Vaske Medium - 3-7 days 5/6/2016 8:11


138799 JDE Finance Email addresses for Tungsten Test Users 4/27/2016 14:24 Resolved Dave Schleicher LOGIS Dave Schleicher 4/27/2016 14:24 Dave Schleicher Medium - 3-7 days 4/27/2016 15:41

138800 Service Desk White Bear Lake: Fire Dept printer issue 4/27/2016 14:40 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:34 Chad Remick Medium - 3-7 days 5/3/2016 11:34

138801 JDE HR/Payroll New Employees - Spinks 4/27/2016 14:46 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/27/2016 15:31 Nikki Heinbuch Medium - 3-7 days 4/27/2016 15:31

138802 Training Training for new staff 4/27/2016 15:01 Resolved Jeff Alger New Hope Jane Watje 4/27/2016 15:07 Jane Watje Medium - 3-7 days 4/27/2016 15:07


of 186


138804 PIMS Renewal Notices 4/27/2016 15:07 Resolved Kaeley Cazin New Hope Jane Watje 4/27/2016 15:09 Jane Watje Medium - 3-7 days 4/27/2016 15:09

138805 JDE HR/Payroll New ESS Users 4/27/2016 15:10 Resolved Carrie Person Edina Nikki Heinbuch 4/28/2016 10:33 Carrie Person Medium - 3-7 days 4/27/2016 16:17

138806 Infrastructure Group Enable network traps to [email protected] 4/27/2016 15:11 Resolved Jeff Dulac Minnetonka Jack Israel 4/28/2016 13:57 Jack Israel Medium - 3-7 days 4/28/2016 13:59

138807 JDE Finance Tungsten SEND TO END question 4/27/2016 15:13 In Progress Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/27/2016 16:01 Margaret 'Maggie' Wagner Medium - 3-7 days

138808 JDE HR/Payroll Final Update not finished 4/27/2016 15:37 Resolved Sharon More South St. Paul Nikki Heinbuch 4/27/2016 16:09 Sharon More Medium - 3-7 days 4/27/2016 16:28

138809 JDE HR/Payroll Loan repayment set up 4/27/2016 15:44 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/28/2016 10:51 Nikki Heinbuch Medium - 3-7 days 5/6/2016 9:15

138810 Network Services Apply 2016 Renewed Symantec Licenses 4/27/2016 15:53 Resolved Dean Busch Robbinsdale Chad Remick 5/3/2016 11:53 Chad Remick Medium - 3-7 days 5/3/2016 11:53

138811 Service Desk Reconfigure Finance Dept Line x5131 4/27/2016 16:01 Resolved Richard Johnson New Hope Carl Pearson 5/3/2016 10:06 Carl Pearson Medium - 3-7 days 5/3/2016 10:06

138812 Service Desk WBL: Two things for LOGIS 4/27/2016 16:11 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:36 Chad Remick Medium - 3-7 days 5/3/2016 11:36

138813 Systems Group Expand virtual hard drive size 4/27/2016 16:25 Resolved Craig Beers Minnetonka John Paulsen 4/28/2016 10:38 John Paulsen Medium - 3-7 days 4/28/2016 10:38

138814 Systems Group Confirming EarleBrown.com Info 4/27/2016 16:41 Resolved Patty Hartwig Brooklyn Center Jeff Sibell 5/16/2016 11:19 Jeff Sibell Medium - 3-7 days 5/16/2016 11:19

138815 RecTrac can Activity Waiver be defaulted 4/27/2016 16:59 New Kacie Robinson Lakeville Sue Christiansen 4/27/2016 16:59 System Medium - 3-7 days

138816 Service Desk Restore of JDE Brooklyn Center 4/28/2016 7:16 Resolved Jill Davis LOGIS Scott Crocker 4/28/2016 9:18 Jill Davis Medium - 3-7 days 4/28/2016 8:14

138817 Network Services Adjust WIndows Updates on Liquor Store POS's 4/28/2016 7:19 Client to Test Dean Busch Robbinsdale Peter Carlson 5/18/2016 15:23 Peter Carlson Medium - 3-7 days

138818 Network Services Force SEP to update from internal SEP Manager Server 4/28/2016 7:25 Resolved Dean Busch Robbinsdale Dimitrios Hilton 5/9/2016 7:57 Dimitrios Hilton Medium - 3-7 days 5/9/2016 7:57

138819 Systems Group RCECC - Customer cannot access ICAD 4/28/2016 7:29 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 4/29/2016 16:04 John Paulsen Critical - 1 day 5/2/2016 6:37

138820 Systems Group Pydio 4/28/2016 7:36 Resolved John Peterson St. Louis Park 4/28/2016 7:53 Peter Carlson Medium - 3-7 days 4/28/2016 7:53

138821 Infrastructure Group Symantec Endpoint Protection Manager Migration 4/28/2016 7:42 Resolved Don Rambow White Bear Lake Virginia Vaske 5/6/2016 8:01 Virginia Vaske Medium - 3-7 days 5/6/2016 8:01

138822 Service Desk RE: Pydio 4/28/2016 7:48 Resolved John Peterson St. Louis Park 4/28/2016 7:53 Peter Carlson Medium - 3-7 days 4/28/2016 7:53

138823 PIMS Property address change - Not Validating in PIMS 4/28/2016 8:14 Resolved Mitzi Wicklund Edina Maria Rucke 4/28/2016 8:19 Maria Rucke Medium - 3-7 days 4/28/2016 8:19

138824 JDE HR/Payroll EE #107782 Benefit Enrollment 4/28/2016 8:25 Resolved Kim Hansen Austin Nancy Hilary 4/28/2016 12:14 Kim Hansen Medium - 3-7 days 4/28/2016 12:16

138825 Service Desk New officer tokens 4/28/2016 8:27 Resolved David Klitzke Orono Joe Rader 4/29/2016 10:45 Joe Rader Medium - 3-7 days 4/29/2016 10:45

138826 RecTrac Accruals 4/28/2016 8:38 New Tom Nesseth Lakeville Sue Christiansen 4/28/2016 16:48 Sue Christiansen Medium - 3-7 days

138827 Systems Group CIS Freezing Again 4/28/2016 8:39 Resolved Stefan Bakken Lakeville Jeff Sibell 5/5/2016 9:01 Jeff Sibell Medium - 3-7 days 5/5/2016 9:01

138828 RecTracLakeville: calendar-is there a way to only have programs show

on calendar on their begin date? - VSI Ticket #12693854/28/2016 8:59 Resolved Kacie Robinson Lakeville Paul Norton 5/11/2016 15:15 Paul Norton Medium - 3-7 days 5/10/2016 16:25

138829 RecTracGolden Valley: Refund for Mobile Food Truck Permit - VSI Ticket

#12692824/28/2016 9:10

Pending Client

ResponseSheila Van Sloun Golden Valley Paul Norton 5/10/2016 13:43 Paul Norton Medium - 3-7 days

138830 JDE HR/Payroll ESS Pay history 4/28/2016 9:45 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/28/2016 12:38 Kathy Jo Price Medium - 3-7 days 4/28/2016 12:58

138831 RecTracMaple Grove: Refund of credits on account (VSI Ticket

#1268869)4/28/2016 9:49 Client to Test Kris Ryan Maple Grove Sue Christiansen 5/13/2016 15:06 Sue Christiansen Medium - 3-7 days

138832 Systems Group CIS Infinity crash when exiting credit card processing screen 4/28/2016 10:03 Resolved Paul Schweisthal Maple Grove Jeff Sibell 5/4/2016 7:42 Jeff Sibell Medium - 3-7 days 5/4/2016 7:42

138833 PIMS RE: Maria meeting Finance 4/28/2016 10:05 Resolved Katy Hauan Ramsey Maria Rucke 4/28/2016 10:07 Maria Rucke Medium - 3-7 days 4/28/2016 10:07

138834 JDE HR/Payroll Robbinsdale ESS 4/28/2016 10:06 In Progress Larry Jacobson Robbinsdale Nancy Hilary 5/4/2016 13:52 Nancy Hilary Medium - 3-7 days

138835 JDE HR/Payroll Employee Terminations 4/28/2016 10:06 Resolved Denise Heimerman Minnetonka Kevin Sundberg 4/29/2016 9:32 Denise Heimerman Medium - 3-7 days 4/29/2016 9:08

138836 PIMS ED - Pims error Record already exists in the database 4/28/2016 10:10 Resolved Jackie Onischuk Edina Judd Harper 4/28/2016 10:17 Judd Harper Medium - 3-7 days 4/28/2016 10:17

138837 RecTracMaple Grove - Web Trac & Rec Trac slow; HH accounts missing

first & last name (VSI Ticket #1264553)4/28/2016 10:10 Resolved Lisa Jost Maple Grove Sue Christiansen 5/18/2016 9:43 Sue Christiansen High - 2 days 5/18/2016 9:43


138839 GIS Access to LogisMap 4/28/2016 10:13 Resolved Craig Beers Minnetonka Keith Anderson 4/28/2016 12:42 Keith Anderson High - 2 days 4/28/2016 12:42

138840 Service Desk Setup VPN for user 4/28/2016 10:13 Resolved Dan Anderson Dakota County Peter Carlson 5/3/2016 9:23 Peter Carlson Medium - 3-7 days 5/3/2016 9:23

138841 Network Services Documentation on win 7 remote desktop hardening? 4/28/2016 10:19Pending Client

ResponsePaul Schweisthal Maple Grove Dimitrios Hilton 4/28/2016 14:48 Dimitrios Hilton Medium - 3-7 days

138842 JDE HR/Payroll New ESS User 4/28/2016 10:19 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 4/29/2016 10:06 Jodie Hildestad Medium - 3-7 days 4/29/2016 10:06

138843 PIMS Reports 4/28/2016 10:20 Resolved Meg Feikema Willmar Judd Harper 4/29/2016 11:45 Judd Harper Medium - 3-7 days 4/29/2016 11:44

138844 PIMS Email option does not work within PIMS 4/28/2016 10:20 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:07 Judd Harper Medium - 3-7 days 5/25/2016 14:08

138845 RecTrac Question Management! Uregent!! (VSI Ticket #1257159) 4/28/2016 10:22 Resolved Jan Clark Maple Grove Sue Christiansen 4/28/2016 16:08 Sue Christiansen Medium - 3-7 days 4/28/2016 16:08

138846 Infrastructure Group FW: tritech installs--network services 4/28/2016 10:23 Resolved Dan Anderson Dakota County John Wondra 5/10/2016 11:59 John Wondra Medium - 3-7 days 5/10/2016 11:59

of 186


138847 Service Desk Change in phone greeting for motor vehicle 4/28/2016 10:28 Resolved Dean Busch Robbinsdale Peter Carlson 5/6/2016 9:57 Dean Busch Medium - 3-7 days 5/6/2016 10:37

138848 Network Services Allow Orono Citrix User the Tritech Icons 4/28/2016 10:32 Resolved Jessica Werder Orono Peter Carlson 5/18/2016 14:47 Peter Carlson Medium - 8-14 days 5/18/2016 14:47

138849 Network Services Add Memory to RCECC VCenter server 4/28/2016 10:33 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


138850 RecTrac Membership Scan View Request 4/28/2016 10:44 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/3/2016 13:53 Paul Norton Medium - 3-7 days 5/3/2016 13:53

138851 Network Services Need Entrust ID token changed for new phone 4/28/2016 10:56 Resolved Roger Anderson Hutchinson Peter Carlson 4/28/2016 12:25 Peter Carlson Medium - 3-7 days 4/28/2016 12:25

138852 RecTrac Rec Trac Down 4/28/2016 11:01 Resolved Dan Mueller Crystal Sue Christiansen 4/28/2016 11:27 Sue Christiansen Medium - 3-7 days 4/28/2016 11:27

138853 RecTrac down - can't access OpenEdge. Jeff Sibell will reboot the server 4/28/2016 11:07 Resolved Logis Internal LOGIS Sue Christiansen 4/28/2016 11:10 Sue Christiansen Critical - 1 day 4/28/2016 11:10

138854 JDE HR/Payroll Insight - application is improperly formatted 4/28/2016 11:10 New Jill Berger Brooklyn Center Dave Schleicher 4/28/2016 14:20 Dave Schleicher Medium - 3-7 days


138856 RecTrac esha gubbi 4/28/2016 11:23 Resolved Kris Ryan Maple Grove Sue Christiansen 4/28/2016 11:32 Sue Christiansen Medium - 3-7 days 4/28/2016 11:32

138857 Utility BillingQuestion regarding cash batch balancing for CC vs echecks for

Invoice Cloud payments4/28/2016 11:24 In Progress Lonnie Rolf LOGIS Pam Kummer 4/28/2016 11:24 System Medium - 3-7 days

138858 Service Desk DTF desktop computer 4/28/2016 11:34 Resolved Robert Topp NWDTF Peter Carlson 5/2/2016 9:22 Robert Topp Medium - 3-7 days 5/2/2016 9:43

138859 Service Desk New LOGIS Domain User 4/28/2016 11:36 Resolved Keith Anderson LOGIS Peter Carlson 4/28/2016 12:20 Peter Carlson Medium - 3-7 days 4/28/2016 12:20

138860 Utility Billing Delete an infinity.link account 4/28/2016 11:52 Resolved Elissa Golden Woodbury Pat Lindquist 4/28/2016 12:23 Pat Lindquist Medium - 3-7 days 4/28/2016 12:23

138862 Public Safety General Attn: Jason Ehlers 4/28/2016 12:05 Resolved Krissy Franklin Maple Grove 4/28/2016 12:43 Jason Ehlers Medium - 3-7 days 4/28/2016 12:43

138863 Network Services Wireless bridging at WTP 4/28/2016 12:05 In Progress James Goldenstein Eden Prairie Virginia Vaske 5/26/2016 14:15 Virginia Vaske Medium - 3-7 days

138864 Utility Billing City of Woodbury RE: Create New Meter Type 4/28/2016 12:25Pending Client

ResponseKimberly Coulter Woodbury Pam Kummer 5/3/2016 22:37 Pam Kummer Medium - 3-7 days

138865 RecTracchange the clone boxes to become available for us to clone (VSI

Ticket #1271511)4/28/2016 12:26

Pending Client

ResponseHolly Champlin Eagan Sue Christiansen 5/18/2016 13:47 Sue Christiansen Medium - 3-7 days

138866 Utility Billing Please delete user registration on resident account 4/28/2016 12:39 Resolved Brandi Aitkin Apple Valley Pat Lindquist 4/28/2016 13:02 Pat Lindquist Medium - 3-7 days 4/28/2016 13:02

138867 Infrastructure Group Police network needs access to TriTech CAD 4/28/2016 12:42 Resolved Mike O'Neill Burnsville Virginia Vaske 5/16/2016 8:51 Virginia Vaske Medium - 3-7 days 5/16/2016 8:51

138868 Infrastructure Group Firewall - ASAP 4/28/2016 12:53 Resolved Shelli Welter Burnsville Jack Israel 4/28/2016 15:24 Jack Israel High - 2 days 4/28/2016 15:33

138869 Network ServicesJDE 920 - Please assemble, build, and deploy a full 920

DVF160428 package4/28/2016 12:53 Resolved Nancy Hilary LOGIS Nolan Little 4/29/2016 8:05 Nolan Little Medium - 3-7 days 4/29/2016 8:05

138870 Network Services Please build and deploy 910 PYU160428 4/28/2016 13:10 Resolved Nancy Hilary LOGIS Nolan Little 4/28/2016 14:32 Nolan Little Medium - 3-7 days 4/28/2016 14:32

138871 Network Services Change unprovisioned ports to City Hall VLAN 4/28/2016 13:16 Resolved Ian Hardie South St. Paul Adam Maloney 4/29/2016 12:38 Adam Maloney Medium - 3-7 days 4/29/2016 12:27

138872 RecTrac Credit card number showing on Cash Journal 4/28/2016 13:20 New Kelly O'Dea Minnetonka Sue Christiansen 4/28/2016 13:20 Sam Black Medium - 3-7 days

138873 Tracker Admin How do I see my RecTrac incidents? 4/28/2016 13:21 Resolved Holly Champlin Eagan Sue Christiansen 4/28/2016 13:25 Sue Christiansen Medium - 3-7 days 4/28/2016 13:25

138874 JDE HR/Payroll ESS 4/28/2016 13:25 In Progress Pat Vinje

Dakota

Communications

Center

Nancy Hilary 4/28/2016 14:25 Pat Vinje Medium - 3-7 days

138875 Systems Group Alert - rce-vcenter02.rc-ecc.org/Disks is WARNING 4/28/2016 13:28 Resolved Joe Rader LOGIS 4/28/2016 14:11 John Paulsen Medium - 3-7 days 4/28/2016 14:11

138876 JDE HR/Payroll New HR Intern setup 4/28/2016 13:31Pending Client

ResponseAli Timpone St. Louis Park Dave Schleicher 5/4/2016 7:41 Dave Schleicher Medium - 3-7 days

138877 RecTrac Centerbrook Golf RecTrac POS 4/28/2016 13:44Pending Client

ResponsePatty Hartwig Brooklyn Center Paul Norton 5/4/2016 8:30 Kao Yang Medium - 3-7 days


138880 JDE Finance Kevin Test Corndog 4/28/2016 13:50 Resolved Jill Davis LOGIS Kevin Sundberg 5/2/2016 13:08 Kevin Sundberg Medium - 3-7 days 5/2/2016 13:08

138881 PIMS Delete payment for permit # ss021268 4/28/2016 13:56 Resolved Kim Woog South St. Paul Norb Vossen 4/28/2016 13:58 Norb Vossen Medium - 3-7 days 4/28/2016 13:58

138882 JDE Finance Mtka-New Asset Upload File 4/28/2016 14:04 Resolved Joel Merry Minnetonka Dave Schleicher 4/28/2016 21:52 Joel Merry Medium - 3-7 days 4/29/2016 7:03

138883 RecTracMaple Grove: WebTrac Credit Card additional $110.00 (VSI

Ticket #1268688)4/28/2016 14:07 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:42 Sue Christiansen Medium - 3-7 days 5/11/2016 13:42

138885 JDE HR/Payroll CY Payroll Reconciliation 4/28/2016 14:16 Resolved Greg Moeller Crystal Nikki Heinbuch 4/28/2016 16:10 Greg Moeller Medium - 3-7 days 4/28/2016 14:45

138887 JDE HR/Payroll EE 113500 Current/YTD variance on 1/15/16 check 4/28/2016 15:13 New Shari Rains New Hope Nikki Heinbuch 5/3/2016 13:27 Nikki Heinbuch Medium - 3-7 days

138888 RecTracRecTrac: Concerns about memory usage - seems to be building

again (VSI Ticket #1264762)4/28/2016 15:16 Resolved Logis Internal LOGIS Sue Christiansen 5/13/2016 10:34 Sue Christiansen Medium - 3-7 days 5/13/2016 10:34

138889 Network Services eMail distribution list addition 4/28/2016 15:17 Resolved Norb Vossen LOGIS Joe Rader 4/29/2016 10:55 Norb Vossen Medium - 3-7 days 4/29/2016 10:55

138890 PIMS MI - new PIMS user setup 4/28/2016 15:19 Resolved Noel Westphal Minnetonka Norb Vossen 4/28/2016 15:24 Norb Vossen Medium - 3-7 days 4/28/2016 15:24

138891 JDE HR/Payroll New ESS Set-up 4/28/2016 15:20 Resolved Michelle Lindsay Shakopee 5/3/2016 11:04 Dave Schleicher Medium - 3-7 days 4/29/2016 10:25

138892 Service Desk GV Reservation Line 4/28/2016 15:20 Resolved Beth Yurchisin Golden Valley Joe Rader 4/28/2016 16:04 Joe Rader High - 2 days 4/28/2016 16:04

of 186


138893 JDE Finance Changing GL Code on Done item 4/28/2016 15:28 New JoAnn Eagen Farmington Jill Davis 4/29/2016 7:04 Jill Davis Medium - 3-7 days

138894 JDE Finance Reconciling AP to GL with Docusphere - CO 9999 4/28/2016 15:41 Resolved Tracy Geise Farmington Jill Davis 4/28/2016 16:18 Jill Davis Medium - 3-7 days 5/12/2016 16:10

138895 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 15:50Pending Client

ResponseMichelle Pietrick South St. Paul Dave Schleicher 5/27/2016 12:46 Dave Schleicher Medium - 3-7 days

138896 JDE HR/Payroll RE: Insight / Hubble Software licenses 4/28/2016 15:51 New Ali Timpone St. Louis Park Dave Schleicher 4/28/2016 15:51 Ali Timpone Medium - 3-7 days

138897 PIMS GV - Permit Item Codes entry 4/28/2016 15:54 Resolved Jeanne McManus Golden Valley Norb Vossen 4/28/2016 15:57 Norb Vossen Medium - 3-7 days 4/28/2016 15:57

138898 JDE Finance RE: Favorites Menu - Account Balance by Subledger Inquiry 4/28/2016 16:01 Resolved Ann Marie Shandley Maple Grove Dave Schleicher 4/28/2016 16:15 Ann Marie Shandley Medium - 3-7 days 4/28/2016 16:05

138899 RecTrac Maple Grove WebTrac credit card issues, including multi-charges 4/28/2016 16:03Pending Client

ResponseLogis Internal LOGIS Sue Christiansen 5/18/2016 16:12 Sue Christiansen


due date

138900 RecTracEagan: Facility Calendar group and report are missing from

Report Output Management4/28/2016 16:07 Client to Test Holly Champlin Eagan Sue Christiansen 5/19/2016 12:09 Sue Christiansen Medium - 3-7 days

138901 PIMS add date to report 4/28/2016 16:14 New Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:19 Judd Harper Medium - 8-14 days

138902 JDE HR/Payroll Unposted Payroll JEs from 2013 4/28/2016 16:17 New Daryl Sulander LOGIS Dave Schleicher 4/28/2016 16:18 Dave Schleicher Medium - 3-7 days

138904 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 18:23Pending Client

ResponseKerri Kindsvater White Bear Lake Dave Schleicher 5/27/2016 12:46 Dave Schleicher Medium - 3-7 days

138905 PIMS PIMS to JDE summary and the PIMS export file 4/28/2016 18:29 Resolved Shari Rains New Hope Maria Rucke 4/29/2016 16:03 Maria Rucke Medium - 3-7 days 4/29/2016 16:03

138906 JDE HR/Payroll RE: Insight / Hubble Software licenses 4/28/2016 18:51Pending Client

ResponseJulie Kornmann Lakeville Dave Schleicher 5/2/2016 8:44 Danny Barth Medium - 3-7 days

138907 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 19:01 Resolved Robin Hanson Farmington Dave Schleicher 5/27/2016 14:29 Robin Hanson Medium - 3-7 days 5/27/2016 14:16

138909 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/29/2016 6:11 Resolved Donna Gause Minnetonka Dave Schleicher 4/29/2016 7:02 Dave Schleicher Medium - 3-7 days 4/29/2016 7:02

138910 PIMS Double fee payment entered 4/29/2016 7:39 Resolved Shelly CambridgeMetropolitan

Airports CommissionJudd Harper 4/29/2016 8:01 Shelly Cambridge Medium - 3-7 days 4/29/2016 7:59

138911 Tracker Admin Archiving Connie Dalsen's staff member ID in Tracker (planning) 4/29/2016 7:43Pending Client

ResponsePam Kummer LOGIS Sue Christiansen 5/19/2016 11:42 Pam Kummer


due date

138912 RecTrac event timer warning 4/29/2016 8:09 Resolved Kris Ryan Maple Grove Paul Norton 5/2/2016 9:56 Kris Ryan Medium - 3-7 days 4/29/2016 8:27

138913 RecTrac EVENT TIMER OFF - PLEASE FIX ASAP 4/29/2016 8:13 Resolved Carol Oyaas Crystal Paul Norton 4/29/2016 9:10 Carol Oyaas Medium - 3-7 days 4/29/2016 8:49

138914 RecTrac Event Timer 4/29/2016 8:16 Resolved Tom Nesseth Lakeville Paul Norton 5/2/2016 9:21 Tom Nesseth Medium - 3-7 days 4/29/2016 8:58

138915 Utility Billing Report request or assistance 4/29/2016 8:26 In Progress Judy Afdahl Woodbury Pat Lindquist 5/27/2016 16:16 Pat Lindquist Medium - 3-7 days

138917 RecTrac Event timer 4/29/2016 9:04 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/29/2016 9:29 Sue LaCrosse Medium - 3-7 days 4/29/2016 9:22

138918 Service DeskAdd city finance/accounting staff to the RecTrac 10.3 and 3.1

Outlook mailing lists4/29/2016 9:07 Resolved Sue Christiansen LOGIS Peter Carlson 5/3/2016 8:48 Sue Christiansen Medium - 3-7 days 5/3/2016 8:48

138919 Infrastructure Group Problem with audio/visual conferencing 4/29/2016 9:09 Resolved John Holter Richfield Jude Giron 4/29/2016 9:23 Jude Giron Medium - 3-7 days 4/29/2016 9:23

138920 Service Desk Phone - user switch 4/29/2016 9:11 Resolved Dean Busch Robbinsdale Peter Carlson 5/6/2016 8:42 Peter Carlson Medium - 3-7 days 5/6/2016 8:42

138921 RecTracLakeville: Participant age doesn't meet min. - VSI Ticket Number

12649154/29/2016 9:11 Resolved Kacie Robinson Lakeville Paul Norton 5/17/2016 10:53 Kacie Robinson Medium - 3-7 days 5/17/2016 10:53

138922 Public Safety Mobiles TriTech Client Installs on Toughbooks 4/29/2016 9:24 Resolved Diane Easton Inver Grove Heights John Nichols 5/5/2016 13:44 John Nichols Medium - 3-7 days 5/5/2016 13:44

138923 Utility Billing Remove email from finalled Accounts 4/29/2016 9:45 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/29/2016 14:49 Pat Lindquist Medium - 3-7 days 4/29/2016 14:49

138924 JDE Finance Tungsten - PID 18905 4/29/2016 9:52 Resolved Robin Hanson Farmington Jill Davis 4/29/2016 9:56 Jill Davis Medium - 3-7 days 4/29/2016 9:56

138925 Service Desk Unmounted volumes in CV media agent clusters 4/29/2016 10:03 Resolved Joe Rader LOGIS Scott Crocker 4/29/2016 10:42 Scott Crocker Medium - 8-14 days 4/29/2016 10:42

138926 Infrastructure Group Unable to get to state website 4/29/2016 10:10 Resolved Nick Lovejoy Edina Vu Pham 5/9/2016 11:14 Vu Pham Medium - 3-7 days 5/9/2016 11:14

138927 JDE HR/Payroll ESS New Hire Set-up 4/29/2016 10:14 Resolved Michelle Lindsay Shakopee Kevin Sundberg 4/29/2016 12:44 Patti Kent Medium - 3-7 days 4/29/2016 12:44

138928 JDE HR/Payroll New ESS Set-up 4/29/2016 10:28 Resolved Michelle Lindsay Shakopee Kevin Sundberg 4/29/2016 13:40 Kevin Sundberg Medium - 3-7 days 4/29/2016 14:57

138929 Utility Billing Help with ACH file 4/29/2016 10:38 Resolved Gail Ripley Apple Valley Pat Lindquist 4/29/2016 15:01 Gail Ripley Medium - 3-7 days 4/29/2016 14:59

138930 Service Desk Set up Robert Haight AD/Email/IPT/Workstation 4/29/2016 11:22 Resolved Janelle Day LOGIS Joe Rader 5/2/2016 8:42 Joe Rader High - 2 days 5/2/2016 8:42

138931 JDE HR/Payroll New EE 4/29/2016 11:26 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/29/2016 14:51 Eve Lomaistro Medium - 3-7 days 4/29/2016 14:18

138932 Network Services SSP IP Telephony Order 4/29/2016 11:35 In Progress Ian Hardie South St. Paul Lori Hackett 4/29/2016 11:46 Janelle Day Medium - 3-7 days

138933 Public Safety Mobiles Bloomington citations 4/29/2016 11:38 Resolved Christine O'Donnell Bloomington Jason Ehlers 5/2/2016 12:50 Jason Ehlers Medium - 3-7 days 5/2/2016 12:50

138934 Network Services SSP IPT Order - Cisco 4/29/2016 11:38 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/26/2016 10:54 Lori Hackett Medium - 3-7 days

138935 Network Services Infortel order 4/29/2016 11:40 Resolved Janelle Day LOGIS Lori Hackett 5/13/2016 14:34 Lori Hackett Medium - 3-7 days 5/13/2016 15:06

138936 Network Services SSP IPT Order - Aware 4/29/2016 11:51 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/23/2016 15:28 Lori Hackett Medium - 3-7 days

of 186


138937 Network Services SSP IPT order - Syn-Apps 4/29/2016 11:53 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/6/2016 15:13 Lori Hackett Medium - 3-7 days

138938 Network Services SSP IPT order - Bogen Paging Unit 4/29/2016 11:59 Resolved Ian Hardie South St. Paul Lori Hackett 5/24/2016 13:14 Lori Hackett Medium - 3-7 days 5/24/2016 13:14

138939 Service Desk Token setup 4/29/2016 12:02 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 5/4/2016 8:49 Joe Rader Medium - 3-7 days 5/4/2016 8:49

138940 RecTrac Age at time of class start?? 4/29/2016 12:04 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 10:54 Kacie Robinson Medium - 3-7 days 5/10/2016 10:54

138941 JDE Finance A/P rec 4/29/2016 12:17 New Lisa Reiten Apple Valley Jill Davis 5/24/2016 8:26 Jill Davis Medium - 3-7 days

138942 Utility Billing DELETE .LINK ACCT 4/29/2016 12:19 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/29/2016 14:57 Pat Lindquist Medium - 3-7 days 4/29/2016 14:57

138943 JDE HR/Payroll New ESS Users 4/29/2016 12:40 Resolved Carrie Person Edina Kevin Sundberg 4/29/2016 14:53 Kevin Sundberg Medium - 3-7 days 4/29/2016 14:54

138944 Utility Billing DELETE A PENDING READING 4/29/2016 12:45 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/29/2016 13:58 Pat Lindquist Medium - 3-7 days 4/29/2016 13:58

138945 PIMS Adding an inspectors name to the report list 4/29/2016 12:53Pending Client

ResponseAnn Boettcher St. Louis Park Judd Harper 4/29/2016 14:07 Ann Boettcher Medium - 3-7 days

138946 RecTracRecTrac 3.1: VIC (hardware connectivity) is down for Maple

Grove, Crystal, Lakeville, and Brooklyn Center4/29/2016 12:54 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/29/2016 16:31 Sue Christiansen Medium - 3-7 days 4/29/2016 16:31

138947 Service Desk DTF fax 4/29/2016 13:06 Resolved Robert Topp NWDTF Chad Remick 5/3/2016 15:15 Chad Remick Medium - 3-7 days 5/3/2016 15:15

138949 PIMS Couple of questions - PIMS 4/29/2016 13:10 Resolved Ann Boettcher St. Louis Park Maria Rucke 4/29/2016 13:50 Maria Rucke Medium - 3-7 days 4/29/2016 13:50

138950 Infrastructure Group Allow access for Eagan Fire Mobiles to TriTech Fire Mobile 4/29/2016 13:16 Resolved Ron Waara Eagan John Wondra 5/4/2016 9:24 John Wondra High - 2 days 5/4/2016 9:24

138951 Service Desk Wireless Quote 4/29/2016 13:18 Resolved James Goldenstein Eden Prairie Lori Hackett 5/23/2016 15:43 Lori Hackett Medium - 3-7 days 5/23/2016 15:44

138952 JDE Finance Cintas Payment 4/29/2016 13:25 Resolved JoAnn Eagen Farmington Jill Davis 4/29/2016 14:21 JoAnn Eagen Medium - 3-7 days 4/29/2016 14:24

138953 RecTrac Dog Pass Reports 4/29/2016 13:38 Resolved Jared Flewellen Eagan Paul Norton 4/29/2016 15:00 Paul Norton High - 2 days 4/29/2016 15:00

138954 RecTrac VIC Down 4/29/2016 13:56 Resolved Jared Flewellen Eagan Sue Christiansen 4/29/2016 14:27 Sue Christiansen Medium - 3-7 days 4/29/2016 14:27

138955 PIMS Permit 021273 4/29/2016 13:58 Resolved Kim Woog South St. Paul Maria Rucke 4/29/2016 15:56 Maria Rucke Medium - 3-7 days 4/29/2016 15:56

138956 RecTracMinnetonka: emails not working from rectrac; VSI Ticket

Number #12650314/29/2016 14:22 Resolved Kelly O'Dea Minnetonka Paul Norton 5/6/2016 9:16 Sara Woeste Medium - 3-7 days 5/6/2016 9:15

138957 RecTracMaple Grove: WebTrac Credit Card receipt #109408 - extra

charge of $552 (VSI Ticket #1268684)4/29/2016 14:24 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen Medium - 3-7 days 5/11/2016 13:41

138958 JDE HR/Payroll PERA REPORT 4/29/2016 14:31 Resolved Karrie Glen Lakeville Nikki Heinbuch 5/3/2016 10:32 Nikki Heinbuch Medium - 3-7 days 5/5/2016 8:02

138959 RecTracMaple Grove - Credit Card Double charges for 4 customers (VSI

Ticket #1268696)4/29/2016 14:32 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen Medium - 3-7 days 5/11/2016 13:41

138960 RecTracLeague Scores-can you change all entries to "normal" instead of

scored4/29/2016 14:42 Resolved Kacie Robinson Lakeville Sue Christiansen 5/10/2016 10:08 Sue Christiansen Medium - 3-7 days 5/10/2016 10:08

138961 Network Services Malware Incident 4/29/2016 14:51 Resolved Mike Johnson NWCT Dimitrios Hilton 5/16/2016 15:45 Dimitrios Hilton High - 2 days 5/16/2016 15:45

138962 RecTrac Missing registrations 4/29/2016 14:51 Resolved Kris Ryan Maple Grove Paul Norton 5/2/2016 14:20 Paul Norton Medium - 3-7 days 5/2/2016 14:20

138963 JDE Finance JDE Attachments-File Uploads 4/29/2016 14:57 In Progress Dawn McGuireMinnesota Transit

AuthorityJill Davis 5/20/2016 10:01 Dave Schleicher Medium - 3-7 days

138964 Service Desk SQL backup restore/request 4/29/2016 15:15 Resolved Nolan LittleLittleBrook

ConsultingScott Crocker 5/2/2016 8:28 Scott Crocker Medium - 3-7 days 5/2/2016 8:28

138965 JDE HR/Payroll user security report terminated employees update 4/29/2016 15:52 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/2/2016 10:08 Julie Nowlan Medium - 3-7 days 5/2/2016 10:08

138966 Network Services 9.2 ActiveX Control 4/29/2016 15:55 Resolved Jill Davis LOGIS Nolan Little 5/4/2016 7:40 Nolan Little Medium - 3-7 days 5/4/2016 7:40

138967 Infrastructure Group Issue with PD network 4/29/2016 15:57 Resolved Kyle Johannes Bloomington Jack Israel 4/29/2016 9:08 Jack Israel Medium - 3-7 days 5/2/2016 8:11

138968 Service Desk When did email archiving start capturing data? 4/29/2016 16:25 Resolved Patty Latham Minnetonka Carl Pearson 5/2/2016 9:55 Patty Latham Medium - 3-7 days 5/2/2016 9:30

138969 Network Services Service Alert memory is CRITICAL 4/29/2016 16:28 Resolved Kevin Pikkaraine LOGIS Kevin Pikkaraine 4/30/2016 20:01 Kevin Pikkaraine Medium - 3-7 days 4/30/2016 20:01

138970 JDE Finance New User - JDE setup (Incident #139168 for CIS) 4/29/2016 17:10Pending Client

ResponseEric Roggeman Edina Jill Davis 5/16/2016 15:33 Dave Schleicher Medium - 3-7 days

138971 JDE Finance Quick Depreciation Question 4/29/2016 19:36Pending Client

ResponseJoel Merry Minnetonka Dave Schleicher 4/29/2016 20:20 Dave Schleicher Medium - 3-7 days

138972 Infrastructure Group PCI Compliance – PCI Segment Review (FA) 5/1/2016 5:00 Resolved Rob Boerboom Farmington Virginia Vaske 5/6/2016 14:45 Virginia Vaske Medium - 3-7 days 5/6/2016 14:46

138973 Service Desk PCI Compliance – PCI Hardware (WB) 5/1/2016 5:01 New Don Rambow White Bear Lake Chad Remick 5/1/2016 5:01 Don Rambow Medium - 3-7 days


Ramsey County

Emergency

Communications

Center (RCECC)


138975 Infrastructure Group PCI Compliance – Wireless Scans (WB) 5/1/2016 5:03 In Progress Don Rambow White Bear Lake Virginia Vaske 5/18/2016 15:04 Virginia Vaske Medium - 3-7 days

138976 Systems Group RCECC Monthly Administration of the EMC SAN 5/1/2016 5:07 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Robert Haight 5/12/2016 8:54 Robert Haight Medium - 3-7 days 5/12/2016 8:54

of 186



Ramsey County

Emergency

Communications

Center (RCECC)


138978 Systems Group RCECC Annual Review of the Windows Server OS 5/1/2016 5:12 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)



Ramsey County

Emergency

Communications

Center (RCECC)


138980 Service Desk VMWare Server Issue 5/1/2016 12:02 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/1/2016 12:34 Peter Carlson Medium - 3-7 days 5/1/2016 12:34

138981 Systems Group Add Windows 7 virtual workstation for RDP on JLEC network. 5/1/2016 17:12 Resolved George Jensen Anoka County JLEC John Paulsen 5/24/2016 10:07 George Jensen Medium - 3-7 days 5/24/2016 10:11

138982 JDE HR/Payroll ESS User Id and Passwords needed for new hires and rehires 5/1/2016 22:54 Resolved Gina Dwyer Eagan Kevin Sundberg 5/2/2016 9:21 Kevin Sundberg Critical - 1 day 5/2/2016 9:22

138983 JDE Finance General Internal Control Question 5/2/2016 6:57 New Robin Hanson Farmington Jill Davis 5/2/2016 8:35 Robin Hanson Medium - 3-7 days

138984 JDE HR/Payroll password reset from Minnetonka Jason Tait 5/2/2016 7:08 Resolved Jason Tait Minnetonka Dave Schleicher 5/2/2016 7:17 Dave Schleicher Medium - 3-7 days 5/2/2016 7:17

138985 RecTracMaple Grove May 1 VIC Issues: Workstation Name for Touch

Buttons5/2/2016 7:21 Resolved Lisa Jost Maple Grove Sue Christiansen 5/4/2016 7:54 Sue Christiansen Medium - 3-7 days 5/4/2016 7:54

138986 RecTrac *URGENT* EVENT TIMER DOWN 5/2/2016 8:07 Resolved Carol Oyaas Crystal Paul Norton 5/2/2016 9:05 Carol Oyaas Medium - 3-7 days 5/2/2016 8:54

138987 RecTrac "the event time has not run"........reports not printing 5/2/2016 8:17 Resolved Kacie Robinson Lakeville Paul Norton 5/2/2016 9:32 Kacie Robinson Medium - 3-7 days 5/2/2016 9:12

138988 RecTracBrooklyn Center - what should weekend/evening staff do if VIC

goes down?5/2/2016 8:25 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/3/2016 16:10 Sue Christiansen Medium - 3-7 days 5/3/2016 16:09

138989 Service Desk Robert Schlick New User 5/2/2016 8:29 Resolved Peter Carlson LOGIS Peter Carlson 5/10/2016 13:47 Peter Carlson Medium - 3-7 days 5/10/2016 13:47

138990 RecTrac event timer again 5/2/2016 8:35 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 8:48 Paul Norton Medium - 3-7 days 5/2/2016 8:48

138991 Network Services F5 renewal 5/2/2016 8:37 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/4/2016 9:01 Lori Hackett Medium - 3-7 days 5/4/2016 9:01

138992 RecTracLOGIS INTERNAL: We need a RecTrac after-hours emergency

policy to distribute to all cities.5/2/2016 8:38 Resolved Ray Jozwiak LOGIS Sue Christiansen 5/23/2016 11:00 Sue Christiansen High - 2 days 5/3/2016 11:54

138993 JDE HR/Payroll Timecard password reset 5/2/2016 8:41 Resolved Katie Laux Edina Dave Schleicher 5/18/2016 10:03 Katie Laux Medium - 3-7 days 5/2/2016 8:52

138995 JDE HR/Payroll RE: JDE Payroll Reconciliation Change 5/2/2016 8:44 Resolved Jennifer HoffmanHutchinson Utility


138996 RecTracEagan: Credit card profiles not working (they are attached to

workstations, so a VIC issue)5/2/2016 8:53 Resolved Jared Flewellen Eagan Sue Christiansen 5/2/2016 9:37 Sue Christiansen Critical - 1 day 5/2/2016 9:37

138997 Service DeskRCECC - Fiber loss on redundant link is at maximum, -18.7

versus -19.0 db5/2/2016 8:53

Pending

MiscellaneousKevin Pikkaraine LOGIS Lori Hackett 5/27/2016 14:02 Lori Hackett Medium - 3-7 days

138998 JDE HR/Payroll ADMIN PASSWORD RESET 5/2/2016 8:54 Resolved Jennifer HoffmanHutchinson Utility


138999 JDE Finance FW: Tungsten - Invoice Amount 5/2/2016 9:09 Resolved JoAnn Eagen Farmington Jill Davis 5/4/2016 8:31 Tracy Geise Medium - 3-7 days 5/4/2016 8:44

139000 PIMS Needed payments date changed on licenses 5/2/2016 9:12 Resolved Kaeley Cazin New Hope Maria Rucke 5/2/2016 9:16 Maria Rucke Medium - 3-7 days 5/2/2016 9:16

139001 RecTrac

Minnetonka - Cash journal report does not show one user. It

does show her if she is the only one on the report (VSI Ticket

#1265235)

5/2/2016 9:24 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/3/2016 11:28 Andrew Tipper Medium - 3-7 days 5/3/2016 7:15

139002 Infrastructure Group ISP needs IP changes to our Sensus network modems 5/2/2016 9:38 Resolved Roger Anderson Hutchinson Jason Stickler 5/18/2016 22:30 Jason Stickler Medium - 3-7 days 5/18/2016 13:24

139003 JDE HR/Payroll ESS for DCC 5/2/2016 9:44 Resolved Pat Vinje

Dakota

Communications

Center


139004 Utility BillingEA - Issue with Interface Table Synchronization - Cannot import

payments from InvoiceCloud5/2/2016 9:49 Resolved Joe Gibbs Eagan Pat Lindquist 5/18/2016 7:18 Pam Kummer Critical - 1 day 5/18/2016 7:18

139005 RecTrac Registration Error message 5/2/2016 9:59 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 11:59 Paul Norton Medium - 3-7 days 5/2/2016 11:59

139006 Service Desk Quote Screens for NS Conference Room 5/2/2016 10:04 Pending Equipment Kevin Pikkaraine LOGIS Carl Pearson 5/23/2016 14:52 Lori Hackett Medium - 3-7 days

139007 Infrastructure Group Training Environment 5/2/2016 10:07 In Progress George Jensen Anoka County JLEC Adam Maloney 5/20/2016 15:23 Adam Maloney Medium - 3-7 days

139008 JDE HR/Payroll deceased employee EE 111333 5/2/2016 10:16 Resolved Gina Dwyer Eagan Nancy Hilary 5/5/2016 10:23 Nancy Hilary Medium - 3-7 days 5/23/2016 15:43

139009 PIMS PDS, PIMS, and County Records, Oh My! 5/2/2016 10:25 New Tim Gladhill Ramsey Lonnie Rolf 5/2/2016 10:26 Tim GladhillProject - no specified

due date

139010 Network Services New Employee Set Up - Kevin Sundberg 5/2/2016 10:26 Resolved Janelle Day LOGIS Lori Hackett 5/12/2016 11:19 Lori Hackett Medium - 3-7 days 5/12/2016 11:19

139011 Network Services New Employee Set Up - Robert Haight 5/2/2016 10:28 Resolved Janelle Day LOGIS Lori Hackett 5/11/2016 10:41 Lori Hackett Medium - 3-7 days 5/11/2016 10:41

139012 Network Services New Employee Set Up - Sena Dahl 5/2/2016 10:29 Resolved Janelle Day LOGIS Lori Hackett 5/3/2016 13:26 Lori Hackett Medium - 3-7 days 5/3/2016 13:26

139013 RecTrac Problem with GL File Upload and Cash Receipts Report 5/2/2016 10:40 Resolved Arlene Frie Robbinsdale Paul Norton 5/2/2016 13:10 Paul Norton Medium - 3-7 days 5/2/2016 13:24

of 186


139014 PIMS combine records for streets "Lynn Ave" and "Lynn Ave S" 5/2/2016 10:46 Resolved Eileen Tierney St. Louis Park 5/2/2016 10:49 Eileen Tierney Medium - 3-7 days 5/2/2016 10:49

139015 RecTracLOGIS: Event Timer does not start correctly when server is

rebooted5/2/2016 10:50 Resolved Logis Internal LOGIS Sue Christiansen 5/3/2016 9:21 Rick Stevens Medium - 3-7 days 5/3/2016 9:15

139016 PIMS combine records for streets "Lynn Ave" and "Lynn Ave S" 5/2/2016 10:52 Resolved Eileen Tierney St. Louis Park Judd Harper 5/10/2016 11:43 Judd Harper Medium - 3-7 days 5/10/2016 11:43


139018 JDE Finance Hubble Budget Module 5/2/2016 10:56 Resolved Kevin Vouk Coon Rapids Dave Schleicher 5/6/2016 15:14 Dave Schleicher Medium - 3-7 days 5/6/2016 15:14

139019 JDE Finance Check Request Forms - Not Needed 5/2/2016 10:57 New Robin Hanson Farmington Jill Davis 5/2/2016 10:57 Robin Hanson Medium - 3-7 days

139020 Service Desk Title Change 5/2/2016 10:59 Resolved Stefan Bakken Lakeville 5/2/2016 12:23 Peter Carlson Medium - 3-7 days 5/2/2016 12:23

139021 Service Desk E-Patrol enable 5/2/2016 11:06 Resolved Stefan Bakken Lakeville Peter Carlson 5/2/2016 12:21 Peter Carlson Medium - 3-7 days 5/2/2016 12:21

139022 Service Desk New user account needed 5/2/2016 11:07 Resolved Nathan Beran New Ulm Peter Carlson 5/3/2016 8:50 Peter Carlson Medium - 3-7 days 5/3/2016 13:18

139023 JDE HR/Payroll RE: ESS Timecards 5/2/2016 11:09Pending Client

ResponseJenny Hildebrandt

Dakota

Communications

Center

Dave Schleicher 5/16/2016 11:45 Jenny Hildebrandt Medium - 3-7 days

139024 Network Services MVTA - unable to attach files in JDE 5/2/2016 11:12 New Jill Davis LOGIS Kevin Pikkaraine 5/2/2016 11:14 Jill Davis Medium - 3-7 days

139025 Network Services unlock account 5/2/2016 11:14 Resolved Justin March Richfield Peter Carlson 5/2/2016 12:22 Peter Carlson Medium - 3-7 days 5/2/2016 12:22

139026 Utility Billing DELETE .LINK ACCOUNT 5/2/2016 11:15 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/2/2016 12:23 Pat Lindquist Medium - 3-7 days 5/2/2016 12:23

139027 Utility Billing FW: Utility Bills Posting Payments 5/2/2016 11:16 Resolved Jane Yang Robbinsdale Pat Lindquist 5/3/2016 8:04 Pat Lindquist Medium - 3-7 days 5/3/2016 8:04

139028 Public Safety General Auto-Generated Reports 5/2/2016 11:23 Resolved Katie Parranto Lakeville John Rogers 5/2/2016 12:02 John Rogers Medium - 3-7 days 5/2/2016 12:02

139029 Service Desk Order 8 GB flash drives and more spare mice 5/2/2016 11:39 Resolved Janelle Day LOGIS Joe Rader 5/5/2016 10:56 Lori Hackett Medium - 3-7 days 5/5/2016 10:08

139030 Infrastructure Group VPN port issue again Reference Ticket 138322 5/2/2016 11:46 Resolved Katie Bisek Edina 5/3/2016 12:16 Jack Israel High - 2 days 5/3/2016 12:16

139031 JDE Finance unable to enter subledger info in AP 5/2/2016 11:58 Resolved Angie McIntire Ramsey Jill Davis 5/2/2016 13:32 Jill Davis Medium - 3-7 days 5/2/2016 13:32

139032 PIMS ePermits 5/2/2016 12:09 Resolved Katy Hauan Ramsey Judd Harper 5/2/2016 13:25 Judd Harper Medium - 3-7 days 5/2/2016 13:25

139033 Service Desk New Token 5/2/2016 12:18 Resolved Jill BondhusRice/Steele


139034 RecTrac Minnetonka: Incorrect balances on statements 5/2/2016 12:30 Resolved Mary Jo Gardner Minnetonka Sue Christiansen 5/9/2016 14:37 Kelly O'Dea Medium - 3-7 days 5/9/2016 14:37

139035 Utility BillingLakeville - Delete account number from eutility. She will re-

register.5/2/2016 12:44 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/2/2016 13:19 Pat Lindquist Medium - 3-7 days 5/2/2016 13:19

139036 Network Services Need to order PVDM2-64 adapters 5/2/2016 13:03 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/19/2016 15:57 Lori Hackett Medium - 3-7 days 5/19/2016 15:57

139037 JDE HR/Payroll Net Check 5/2/2016 13:10 Resolved Lois SpearMinnesota Transit


139038 Service Desk Nogias 5/2/2016 13:35 Resolved James Goldenstein Eden Prairie Joe Rader 5/2/2016 15:47 Joe Rader Medium - 3-7 days 5/2/2016 15:47

139040 Service DeskModify email archive result headers to search by sender and

receiver5/2/2016 13:43 Resolved Craig Beers Minnetonka Scott Crocker 5/2/2016 15:16 Scott Crocker Medium - 3-7 days 5/2/2016 15:02

139041 Network Services Redirected Restore request 5/2/2016 13:44 Resolved Norb Vossen LOGIS Joe Rader 5/2/2016 14:27 Joe Rader Medium - 3-7 days 5/2/2016 14:27

139042 PIMS RE: Congrats on your first official ePermit!! 5/2/2016 13:45 Resolved Katy Hauan Ramsey Judd Harper 5/2/2016 13:54 Judd Harper Medium - 3-7 days 5/2/2016 13:54

139043 Utility Billing Meter Change 5/2/2016 14:01 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/27/2016 14:17 Pat Lindquist Medium - 3-7 days 5/27/2016 14:17

139044 JDE FinanceTungsten User ID and TemplateDanielle Needs a Login and will

need help with template soonly5/2/2016 14:21 Resolved Robin Hanson Farmington Jill Davis 5/3/2016 8:10 Danielle Cahlander Medium - 3-7 days 5/3/2016 8:15

139045 Network Services Create New PO Form Templates 5/2/2016 14:21 Resolved Janelle Day LOGIS Lori Hackett 5/6/2016 16:05 Lori Hackett Medium - 3-7 days 5/6/2016 16:06

139046 JDE HR/Payroll ESS set up 5/2/2016 14:21 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/2/2016 15:07 Kevin Sundberg Medium - 3-7 days 5/2/2016 15:09

139047 Special Assessments RE: Payment removed 5/2/2016 14:21 Resolved Jesse Anderson Brooklyn Center Norb Vossen 5/2/2016 14:33 Norb Vossen Medium - 3-7 days 5/2/2016 14:33

139048 JDE HR/Payroll Error in terminating benefits enrollment 5/2/2016 14:23 Resolved Cassi McMayer Edina Nancy Hilary 5/3/2016 9:34 Cassi McMayer Medium - 3-7 days 5/3/2016 10:05

139049 Network Services ED - assist with renewal of EA with Microsoft 5/2/2016 14:31Pending Client

ResponseRyan Browning Edina Lori Hackett 5/27/2016 13:44 Lori Hackett Medium - 3-7 days

139050 RecTrac Gift Certificate rendemption 5/2/2016 14:39 In Progress Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 14:39 System Medium - 3-7 days

139051 Network Services Endpoint Security for lo-hamundsonlt1 5/2/2016 14:40 Resolved Holly Amundson LOGIS Peter Carlson 5/9/2016 9:20 Peter Carlson Medium - 3-7 days 5/9/2016 9:20

139052 RecTrac Brooklyn Center: Vic down again 5/2/2016 14:48 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/3/2016 8:35 Sue Christiansen Medium - 3-7 days 5/3/2016 8:35

139053 Service Desk Erica Joelson user creation 5/2/2016 14:49 Resolved Katie Bisek Edina Joe Rader 5/2/2016 15:41 Joe Rader Medium - 3-7 days 5/2/2016 15:41

139054 JDE Finance Business unit # 5/2/2016 14:52 Resolved Karen Macklin Shakopee Jill Davis 5/2/2016 15:18 Karen Macklin Medium - 3-7 days 5/2/2016 15:42

139055 RecTrac gift certificate processing 5/2/2016 14:54 In Progress Kristin Trembley Eagan Paul Norton 5/2/2016 14:54 System Medium - 3-7 days

139056 Service Desk Set up Robert for IPCC 5/2/2016 14:56 Resolved Robert Haight LOGIS Carl Pearson 5/3/2016 11:15 Carl Pearson Medium - 3-7 days 5/3/2016 11:16

139057 Network Services RE: DNS Entries for TriTech Mobile Servers 5/2/2016 14:58 Resolved John Nichols LOGIS Jeff Sibell 5/2/2016 15:04 Jeff Sibell Medium - 3-7 days 5/2/2016 15:04

139058 JDE Finance PID 18864 Time ou t 5/2/2016 14:59 In Progress JoAnn Eagen Farmington Jill Davis 5/2/2016 15:12 JoAnn Eagen Medium - 3-7 days

of 186


139059 Service Desk setup CV backups and Nagios on BC-PD01 5/2/2016 15:00 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/2/2016 15:11 Joe Rader Medium - 3-7 days 5/2/2016 16:00

139060 Infrastructure Group RC - Connectivty between St Paul Web service and CAD network 5/2/2016 15:04Pending Client

ResponseBrent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Virginia Vaske 5/19/2016 12:03 Gallup, Ross (CI-StPaul) Medium - 3-7 days

139061 JDE HR/Payroll Pay Type 320 - Work Comp ER 5/2/2016 15:25 Resolved Patti Kent Shakopee Nikki Heinbuch 5/2/2016 16:22 Nikki Heinbuch Medium - 3-7 days 5/2/2016 16:23

139062 RecTrac Email addresses - report 5/2/2016 15:27 In Progress Kristin Trembley Eagan Paul Norton 5/2/2016 15:27 System Medium - 3-7 days

139063 Infrastructure Group Build a new CJIS Server network for BC 5/2/2016 15:28 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 5/23/2016 16:14 Brent Rebischke Medium - 3-7 days 5/23/2016 16:19

139064 JDE HR/Payroll Days count report 5/2/2016 15:28Pending Client

ResponseJessica Nikunen Minnetonka Dave Schleicher 5/24/2016 8:24 Jessica Nikunen Medium - 3-7 days

139065 Public Safety Mobiles Request for access 5/2/2016 15:29 New Danny Barth Lakeville John Nichols 5/3/2016 15:09 Jason Ehlers Medium - 3-7 days

139066 Network Services SQL DB Restore 5/2/2016 15:36 Resolved Ben Treptow LOGIS Scott Crocker 5/3/2016 10:50 Scott Crocker Medium - 3-7 days 5/3/2016 10:50

139067 Service Desk Download Paul Norton's New Adobe Upgrade License 5/2/2016 15:44 Resolved Janelle Day LOGIS Peter Carlson 5/13/2016 15:02 Peter Carlson Medium - 3-7 days 5/13/2016 15:02

139068 Systems Group ECases Sharepoint 5/2/2016 15:49 Resolved Stephanie Mellesmoen Apple Valley Jeff Sibell 5/26/2016 17:03 Mike McCollum Medium - 3-7 days 5/16/2016 14:12

139069 Utility BillinginvoiceCloud - Eagan - Issue with displaying current balance

after payment5/2/2016 15:50 In Progress Joe Gibbs Eagan Pam Kummer 5/12/2016 16:10 Lonnie Rolf Medium - 3-7 days

139070 Infrastructure GroupUpgrade to POODLE vulnerability - Cisco Unified Contact Center

Express5/2/2016 15:54

Pending

MiscellaneousJack Israel LOGIS Jude Giron 5/2/2016 15:56 Jude Giron


due date

139071 JDE HR/Payroll PDBA codes 1350,1360,1375 5/2/2016 15:55 New Karrie Glen Lakeville Nikki Heinbuch 5/11/2016 9:32 Nikki Heinbuch Medium - 3-7 days

139072 Network Services BC-PD01 migration 5/2/2016 16:02 Resolved Patty Hartwig Brooklyn Center Brent Rebischke 5/5/2016 13:51 Brent Rebischke Medium - 3-7 days 5/5/2016 13:51

139073 Network ServicesMigrate application components of PD01 to the new PD01

2012R2 server5/2/2016 16:05 In Progress Patty Hartwig Brooklyn Center Scott Crocker 5/24/2016 9:18 Scott Crocker Medium - 3-7 days

139074 Public Safety General TicketWriter/Juv CURFEW 5/2/2016 16:15 New Kim Henning Mendota Heights 5/2/2016 16:15 Kim Henning Medium - 3-7 days

139075 Network Services Spiceworks on mobile device 5/2/2016 16:18Pending Client

ResponseRob Boerboom Farmington Brian Peterson 5/5/2016 10:52 Brian Peterson Medium - 3-7 days

139076 Network Services Order cables for SLP 5/2/2016 16:23 Resolved Clint Pires St. Louis Park Lori Hackett 5/13/2016 15:25 Lori Hackett Medium - 3-7 days 5/13/2016 15:26

139077 Service Desk Install New Visio Licenses 5/2/2016 16:27 Resolved Joe Rader LOGIS Joe Rader 5/23/2016 8:24 Joe Rader Medium - 3-7 days 5/23/2016 8:24

139078Public Safety

DevelopmentMinnetonka eCitations - master name problem 5/2/2016 16:28 In Progress Lisa Storey LOGIS Matt O'Brien 5/3/2016 15:34 Matt O'Brien Medium - 3-7 days

139079Public Safety

DevelopmentAdd violation to translation table 5/2/2016 16:29

Pending Client

ResponseRenee Hosch LOGIS Matt O'Brien 5/26/2016 11:30 Renee Hosch Medium - 3-7 days

139080 RecTrac Brooklyn Center: VIC is down 5/2/2016 16:59 Resolved Rebecca Crass Brooklyn Center Sue Christiansen 5/3/2016 8:38 Sue Christiansen High - 2 days 5/3/2016 8:38

139082 Network Services Allow WSUS and Antivirus Traffic for JLEC Fire VM Workstation 5/3/2016 8:05 Resolved John Paulsen LOGIS John Paulsen 5/4/2016 10:28 John Paulsen Medium - 3-7 days 5/4/2016 10:28

139083 JDE HR/Payroll Debit AAIs not allowing a BU Change - Invalid Account Error 5/3/2016 8:05 Resolved Steve Hauer Maple Grove Nancy Hilary 5/3/2016 8:31 Nancy Hilary Medium - 3-7 days 5/3/2016 8:22

139084 RecTrac FW: FYI 5/3/2016 8:17 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/3/2016 9:05 Sue LaCrosse Medium - 3-7 days 5/3/2016 8:31

139085 Service Desk FW: CRITICAL: SYMANTEC LICENSES EXPIRED 5/3/2016 8:24 Resolved Adam Wodtke West Metro Fire Chad Remick 5/3/2016 11:42 Chad Remick Medium - 3-7 days 5/3/2016 11:42

139086 JDE HR/Payroll New Employee - White 5/3/2016 8:26 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/3/2016 14:12 Denise Heimerman Medium - 3-7 days 5/3/2016 13:34

139087 Service Desk Re-enable and reset passwords for LOGIS AD accounts igfire1-4 5/3/2016 8:32 Resolved Diane Easton Inver Grove Heights Joe Rader 5/4/2016 8:49 Joe Rader Medium - 3-7 days 5/4/2016 8:49

139088 Network ServicesPlease remove Amy Grannes (Eagan) from the LO-RecTrac 3.1

Email Distribution List5/3/2016 8:32 Resolved Paul Norton LOGIS Peter Carlson 5/3/2016 8:41 Peter Carlson Medium - 3-7 days 5/3/2016 8:41

139089 Service Desk New CSO 5/3/2016 8:50 Resolved Stefan Bakken Lakeville Peter Carlson 5/3/2016 13:45 Peter Carlson Medium - 3-7 days 5/3/2016 14:30

139090 JDE HR/Payroll GPRS - COLA Increases 5/3/2016 9:01 New Nancy Hilary LOGIS Nancy Hilary 5/3/2016 14:01 Nancy Hilary Medium - 3-7 days

139091 Utility Billing Invoice Cloud 5/3/2016 9:01 Resolved Joe Gibbs Eagan Pat Lindquist 5/27/2016 14:54 Pat Lindquist Medium - 3-7 days 5/27/2016 14:54

139092 Infrastructure Group City network cannot reach account.logis.org 5/3/2016 9:04 Resolved Diane Easton Inver Grove Heights John Wondra 5/10/2016 11:57 Diane Easton Medium - 3-7 days 5/10/2016 11:56

139093 PIMS FW: Error Message - ePermits 5/3/2016 9:05 Resolved Jim Hall Edina Maria Rucke 5/3/2016 15:25 Maria Rucke High - 2 days 5/3/2016 15:25

139094 Utility Billing Logging in CIS 5/3/2016 9:06 Resolved Deb Montilino St. Louis Park Pat Lindquist 5/3/2016 12:03 Pat Lindquist Medium - 3-7 days 5/3/2016 12:03

139095 Systems Group Service Alert check_load is WARNING 5/3/2016 9:08 Resolved Joe Rader LOGIS Jeff Sibell 5/9/2016 6:57 Jeff Sibell Medium - 3-7 days 5/9/2016 6:57

139096 Service Desk MG - Firewall Quote for CH and PW 5/3/2016 9:08Pending

MiscellaneousEd O'Donnell Maple Grove Lori Hackett 5/27/2016 10:54 Ed O'Donnell Medium - 3-7 days

139097 Network Services Need 4 VPN FOBs for Fire 5/3/2016 9:17 Resolved Mark Holm Eagan Peter Carlson 5/3/2016 14:49 Peter Carlson Medium - 3-7 days 5/3/2016 14:55

139098 Special AssessmentsRH - P&I for assessment 7777 is not correct and was sent on

mailer to owners5/3/2016 9:30 Resolved Kelly Peterson Rochester Lonnie Rolf 5/3/2016 10:59 Lonnie Rolf Medium - 3-7 days 5/3/2016 9:55

139099 Service Desk WebEx Outlook Plug-in is getting disabled 5/3/2016 9:35 Resolved Ed O'Donnell Maple Grove Peter Carlson 5/3/2016 14:28 Peter Carlson Medium - 3-7 days 5/6/2016 8:46

of 186


139100 Service Desk Unable to enter intersection information tritech 5/3/2016 9:44 Resolved Mary Pertler Minnetonka Peter Carlson 5/3/2016 9:48 Peter Carlson Medium - 3-7 days 5/3/2016 9:48

139101 Service Desk RSC offline 5/3/2016 9:48 Resolved Karen WhittakerRice/Steele


139102 JDE HR/Payroll ESS Username and Password 5/3/2016 10:09 Resolved Patti Kent Shakopee Dave Schleicher 5/3/2016 11:07 Dave Schleicher Medium - 3-7 days 5/3/2016 10:53

139103 Service Desk Unable to connect on the VPN 5/3/2016 10:13 Resolved Paul Norton LOGIS Peter Carlson 5/3/2016 10:19 Peter Carlson Medium - 3-7 days 5/3/2016 10:19

139104Public Safety

DevelopmentIGH Response Area Names Change 5/3/2016 10:21 Resolved Rose Kruchten

Dakota

Communications

Center


139105 Service Desk Email and shared drive issue 5/3/2016 10:27 Resolved Marco Barton White Bear Lake Peter Carlson 5/3/2016 10:47 Peter Carlson Medium - 3-7 days 5/3/2016 12:56

139106Public Safety

Development

Create 2 new Dakota Law Response Area Polygons for

Empire/Farmington "island" areas5/3/2016 10:28 Resolved Rose Kruchten

Dakota

Communications

Center


139107 Service Desk Workforce director upgrade failed 5/3/2016 10:33 Resolved Thomas Eggleston LOGIS Peter Carlson 5/3/2016 13:37 Peter Carlson Medium - 3-7 days 5/3/2016 10:41

139108 Service Desk Officer does not have State access 5/3/2016 10:41 Resolved Jeremy Bergman Inver Grove Heights Peter Carlson 5/3/2016 10:45 Peter Carlson Medium - 3-7 days 5/3/2016 10:45

139109 Service Desk Rectrac is not working, VIC not connecting 5/3/2016 10:48 Resolved Lisa Jost Maple Grove Peter Carlson 5/3/2016 12:52 Peter Carlson Medium - 3-7 days 5/3/2016 12:52

139110 Systems Group Apply Signed Certificates to the LOGIS CUPS servers 5/3/2016 10:50Pending

MiscellaneousJude Giron LOGIS Jeff Sibell 5/9/2016 19:26 Kevin Pikkaraine Medium - 3-7 days

139111 Public Safety General Bi-web login 5/3/2016 11:00 Resolved Undersander, Kaitlin Golden Valley John Rogers 5/3/2016 11:19 John Rogers Medium - 3-7 days 5/3/2016 11:19

139112 RecTrac

Maple Grove: Touch screen disappears after Global Sales

transaction (same as 138449 - Maple Grove - POS terminals

freezing (VSI Ticket #1262609)

5/3/2016 11:05Pending Vendor

ResponseLisa Jost Maple Grove Sue Christiansen 5/3/2016 13:52 Lisa Jost Medium - 3-7 days

139113 RecTrac user name & login keeps an email or a different user name 5/3/2016 11:12 New Lisa Jost Maple Grove Sue Christiansen 5/3/2016 11:12 System Medium - 3-7 days

139114 JDE HR/Payroll RE: JDE Payroll Reconciliation Change 5/3/2016 11:13 Resolved Sharon More South St. Paul Nikki Heinbuch 5/4/2016 8:12 Nikki Heinbuch Medium - 3-7 days 5/4/2016 8:12

139115 RecTrac Continual Membership report 5/3/2016 11:19 New Lisa Jost Maple Grove Sue Christiansen 5/3/2016 11:19 System Medium - 3-7 days

139116 RecTrac New facility added - how to show on Facility SuperGrid 5/3/2016 11:21 Resolved Stacy Voelker St. Louis Park Paul Norton 5/6/2016 10:13 Paul Norton Medium - 3-7 days 5/6/2016 10:14

139117 Infrastructure Group Add phone VLAN to second switch at south metro training facility 5/3/2016 11:21 Resolved Katie Bisek Edina Jason Stickler 5/5/2016 11:51 Katie Bisek Medium - 3-7 days 5/5/2016 13:46

139118 RecTrac report set up 5/3/2016 11:26 In Progress Pam Schmitz Robbinsdale Paul Norton 5/3/2016 11:26 System Medium - 3-7 days

139119 JDE HR/Payroll RE: Terminate in ESS 5/3/2016 11:27 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/3/2016 13:49 Kevin Sundberg Medium - 3-7 days 5/3/2016 13:50

139120 Service Desk Greeting Changes 5/3/2016 11:28 Resolved Judy Fradenburgh Bloomington Carl Pearson 5/9/2016 10:06 Carl Pearson Medium - 3-7 days 5/9/2016 10:07

139121 RecTrac clarification on last email on maintenace report 5/3/2016 11:29 In Progress Pam Schmitz Robbinsdale Paul Norton 5/3/2016 11:29 System Medium - 3-7 days

139122 Service Desk PROBLEM Service Alert memory is WARNING 5/3/2016 11:54 Resolved Nagios XI LOGIS Joe Rader 5/4/2016 8:48 Joe Rader Medium - 3-7 days 5/4/2016 8:48

139123 Network Services Deactivate AnyConnect Token 5/3/2016 11:55 Resolved Joan Waterstreet Edina Peter Carlson 5/3/2016 13:26 Peter Carlson Medium - 3-7 days 5/3/2016 13:26

139124 Public Safety General Citation in I/F 5/3/2016 11:55 Resolved Kalia Xiong Brooklyn Center 5/3/2016 13:06 Jason Ehlers Medium - 3-7 days 5/3/2016 13:06

139125 Network Services New Employee 5/3/2016 11:59 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 16:00 Chad Remick Medium - 3-7 days 5/4/2016 8:13

139126 RecTracGolden Valley: Viewing waitlist and class list; VSI Ticket

#12674665/3/2016 12:06 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/4/2016 9:53 Paul Norton Medium - 3-7 days 5/3/2016 15:36

139127 JDE HR/Payroll part-time AFSCME to full-time AFSCME 5/3/2016 12:08 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 5/5/2016 10:52 Sherry O'Donnell Medium - 3-7 days 5/23/2016 15:42

139129 JDE Finance Please delete 5/3/2016 12:33 Resolved Brandi Aitkin Apple Valley Jill Davis 5/4/2016 8:01 Brandi Aitkin Medium - 3-7 days 5/3/2016 16:17

139130 Utility Billing please hard delete these accounts from Infinity.link 5/3/2016 12:43 Resolved Beth Marshall Richfield Pat Lindquist 5/9/2016 14:44 Pat Lindquist Medium - 3-7 days 5/9/2016 14:44

139131 Service Desk Server wouldn't come up after windows updates 5/3/2016 12:52 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/3/2016 12:54 Peter Carlson Medium - 3-7 days 5/3/2016 12:54

139132 Service Desk Password not working 5/3/2016 12:54 Resolved Danielle Anselment Eagan Peter Carlson 5/3/2016 12:56 Peter Carlson Medium - 3-7 days 5/3/2016 12:56

139134 Infrastructure Group SLP - Install equipment, switches, APs, voice gateway. 5/3/2016 13:08 In Progress Clint Pires St. Louis Park Virginia Vaske 5/27/2016 23:30 Virginia Vaske Medium - 3-7 days

139135 Service Desk Citrix login addition 5/3/2016 13:12 Resolved Robin Shoen Minnetonka Peter Carlson 5/6/2016 8:49 Peter Carlson Medium - 3-7 days 5/6/2016 8:49

139136 JDE Finance Auditors-Hubble Report Request 5/3/2016 13:13 Resolved Joel Merry Minnetonka Dave Schleicher 5/4/2016 2:53 Joel Merry Medium - 3-7 days 5/4/2016 6:53

139137 Class Eagan - Jonathan Moore --- Class for Windows... 5/3/2016 13:20 Resolved Ron Waara Eagan Paul Norton 5/3/2016 16:12 Paul Norton Medium - 3-7 days 5/3/2016 16:12

139139 RecTracMinnetonka: Membership Revenue Report and Facility Revenue

Report for 2015 (VSI Ticket #1267768)5/3/2016 13:44

Pending Client

ResponseKelly O'Dea Minnetonka Sue Christiansen 5/6/2016 7:59 Sue Christiansen High - 2 days

139140 Network Services Add Citrix Users 5/3/2016 13:48 Resolved Jessica Werder Orono Peter Carlson 5/4/2016 14:09 Peter Carlson Medium - 8-14 days 5/4/2016 14:08

139141 JDE HR/Payroll dental error EE 115162 5/3/2016 13:56 Resolved Greg Moeller Crystal Nancy Hilary 5/3/2016 14:45 Nancy Hilary Medium - 3-7 days 5/3/2016 14:45

139142 Infrastructure Group Police network access change 5/3/2016 14:10 Resolved Paul Schweisthal Maple Grove Jason Stickler 5/5/2016 14:30 Jason Stickler Medium - 3-7 days 5/5/2016 14:25

139143 Public Safety General Ready Reference report request 5/3/2016 14:15 Resolved Jill BondhusRice/Steele

Consolidated PSAPJohn Rogers 5/6/2016 10:19 John Rogers Medium - 3-7 days 5/6/2016 10:19

of 186


139144 JDE HR/Payroll New ESS User 5/3/2016 14:20 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/3/2016 14:49 Kevin Sundberg Medium - 3-7 days 5/3/2016 14:49

139145 JDE HR/Payroll RE: New ESS User 5/3/2016 14:28 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/3/2016 15:00 Kevin Sundberg Medium - 3-7 days 5/3/2016 15:00

139146 Infrastructure GroupRequest AnyConnect (A-Token-User) connection to Laserfiche

Server5/3/2016 14:36 Resolved Sue Donovan Mendota Heights Virginia Vaske 5/16/2016 8:57 Virginia Vaske Medium - 3-7 days 5/16/2016 8:57

139147 Special Assessments RH - Regarding P&I Screen 5/3/2016 14:43 Internal Testing Kelly Peterson Rochester Norb Vossen 5/5/2016 9:08 Norb Vossen Medium - 3-7 days

139148 Public Safety Mobiles Setting up Mobiles to work with both Police and Fire 5/3/2016 14:43 Resolved Mike O'Neill Burnsville John Nichols 5/5/2016 13:26 John Nichols High - 2 days 5/5/2016 13:26

139149 JDE HR/Payroll RO Helpful Hints 5/3/2016 14:46 New Tom Marshall Robbinsdale Nikki Heinbuch 5/23/2016 10:29 Tom Marshall Medium - 3-7 days

139150 JDE HR/Payroll new hire rehire ess setup for accrual and time entry 5/3/2016 14:47 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/3/2016 16:19 Julie Nowlan Medium - 3-7 days 5/3/2016 16:14

139151 JDE Finance Reporting - Tungsten 5/3/2016 14:50 New Robin Hanson Farmington Dave Schleicher 5/3/2016 14:50 Robin Hanson Medium - 3-7 days

139152 Training Code Enforcement - Training for new staff 5/3/2016 15:05 Resolved Kaeley Cazin New Hope Jane Watje 5/3/2016 15:08 Jane Watje Medium - 3-7 days 5/3/2016 15:08

139153 Utility Billing Bankrupty Help 5/3/2016 15:06 Resolved Cindy McMillen Farmington Pat Lindquist 5/23/2016 8:11 Pat Lindquist Medium - 3-7 days 5/19/2016 14:47

139154 Service Desk Quote on fiber identifier test equipment 5/3/2016 15:07 Resolved Jack Israel LOGIS Lori Hackett 5/19/2016 10:45 Lori Hackett Medium - 3-7 days 5/19/2016 10:45

139155 JDE HR/Payroll password reset 5/3/2016 15:09 Resolved Wendy Brierley NWCT Kevin Sundberg 5/3/2016 15:21 Kevin Sundberg Medium - 3-7 days 5/3/2016 15:21

139156 RecTracMinnetonka: WebTrac Enhancement request; VSI Ticket

#12674835/3/2016 15:15 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 15:49 Kelly O'Dea Medium - 3-7 days 5/19/2016 15:49

139157 Utility Billing Incorrect amount was receipted/entered into CIS 5/3/2016 15:16 Resolved Cindy McMillen Farmington Pat Lindquist 5/4/2016 8:56 Pat Lindquist Medium - 3-7 days 5/4/2016 8:56

139158 JDE Finance PID 18260 5/3/2016 15:17 New JoAnn Eagen Farmington Jill Davis 5/4/2016 7:24 Jill Davis Medium - 3-7 days

139159 JDE Finance JDE Financial App 5/3/2016 15:24 Resolved Laurie Stubbs Coon Rapids Jill Davis 5/4/2016 10:03 Laurie Stubbs High - 2 days 5/4/2016 9:44

139160 Public Safety CAD CAD Station Printing not working 5/3/2016 15:47 Resolved Kevin Fox Minnetonka Matt O'Brien 5/4/2016 11:40 Craig Beers Critical - 1 day 5/4/2016 11:00

139161 Public Safety Mobiles Citations exported did not make it to Court 5/3/2016 16:20 Resolved Jake Peterson Blooming Prairie Jason Ehlers 5/3/2016 16:42 Jason Ehlers Medium - 3-7 days 5/3/2016 16:42

139162 JDE Finance Move Hubble license 5/3/2016 16:25 Resolved Tammy Wilson Eden Prairie Dave Schleicher 5/19/2016 8:43 Tammy Wilson Medium - 3-7 days 5/18/2016 15:23

139163 JDE Finance Budget amount in Fund Balance Account 5/3/2016 18:20 Resolved Clara Hilger South St. Paul Dave Schleicher 5/26/2016 16:14 Clara Hilger Medium - 8-14 days 5/27/2016 7:01

139164 Infrastructure Group IGH Fire 2 AnyConnect 5/4/2016 7:00 Resolved Jason Ehlers LOGIS Virginia Vaske 5/26/2016 8:48 Virginia Vaske Medium - 3-7 days 5/26/2016 8:48

139165 Utility Billing Error in Advanced Reports Error 1426 5/4/2016 7:15 Resolved Carissa Hoyt New Hope Pat Lindquist 5/9/2016 13:36 Pat Lindquist Medium - 3-7 days 5/9/2016 13:36

139166 JDE Finance Insight - Hyperlink to Laserfiche 5/4/2016 7:17Pending Client

ResponseRachel Romansky Shakopee Dave Schleicher 5/5/2016 9:55 Dave Schleicher Medium - 3-7 days

139168 Utility Billing New User - CIS setup (Incident #138970 for JDE) 5/4/2016 8:02 Resolved Eric Roggeman Edina Pat Lindquist 5/18/2016 16:03 Pat Lindquist Medium - 3-7 days 5/18/2016 16:03

139169 Infrastructure Group Port Change 5/4/2016 8:06 Resolved Adam Knauer Golden Valley Adam Maloney 5/6/2016 10:16 Adam Maloney High - 2 days 5/6/2016 10:16

139170 Systems Group CAD Time 5/4/2016 8:07 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


139171 PIMS PIMS Enhancement - Scheduling 5/4/2016 8:11 New Penny Stewart Apple Valley 5/4/2016 8:15 SystemProject - no specified

due date

139172 JDE Finance Please delete BATCH BI10CA 5/4/2016 8:20 Resolved Brandi Aitkin Apple Valley Jill Davis 5/4/2016 8:45 Jill Davis Medium - 3-7 days 5/4/2016 8:46


139174 Infrastructure GroupPlease open ports between Nagios server and new AC JLEC

server5/4/2016 8:36 Resolved George Jensen Anoka County JLEC Adam Maloney 5/5/2016 14:03 Adam Maloney Medium - 3-7 days 5/5/2016 14:03

139175 Network Services Edina issues with VEEAM snapshots and consolidation 5/4/2016 8:39 Resolved Ryan Browning Edina Brent Rebischke 5/5/2016 17:39 Ryan Browning Medium - 3-7 days 5/5/2016 16:10

139176 Systems Group GPO Help 5/4/2016 8:41 Resolved Stefan Bakken Lakeville Robert Haight 5/5/2016 14:09 Robert Haight Medium - 3-7 days 5/5/2016 14:09

139177 Network Services Federation at Maple Grove for ESRI Cloud 5/4/2016 8:41 New Ed O'Donnell Maple Grove Brent RebischkeProject - no specified

due date

139178 PIMS 2 PIMS Enhancements - Add email field to Competency Entry 5/4/2016 8:46 New JoAnne Burr St. Louis Park 5/4/2016 8:50 SystemProject - no specified

due date

139179 Special AssessmentsRH -We need a report showing any assessments on a green

acres parcel 5/4/2016 8:48

Pending Client

ResponseKelly Peterson Rochester Tim Lovestrand 5/5/2016 11:02 Norb Vossen


due date

139180 Systems Group Remove volumes from SAN 5/4/2016 8:58 Resolved Scott Crocker LOGIS John Paulsen 5/5/2016 9:37 John Paulsen Medium - 3-7 days 5/5/2016 9:37

139181 JDE HR/Payroll interims 5/4/2016 9:06 Resolved Greg Moeller Crystal Nancy Hilary 5/4/2016 11:57 Nancy Hilary Medium - 3-7 days 5/23/2016 15:43

139182 PIMS FW: PIMS RPZ Entry Error 5/4/2016 9:07 Resolved Cox, RodneyMetropolitan


139183 Property Data HS FTP for Mtka 5/4/2016 9:08 Resolved Denise Ostlund Minnetonka Norb Vossen 5/4/2016 9:16 Norb Vossen High - 2 days 5/4/2016 9:16

139185 Service Desk Tri-Tech and AnyConnect logins 5/4/2016 9:27 Resolved Stefan Bakken Lakeville Peter Carlson 5/4/2016 13:34 Peter Carlson Medium - 3-7 days 5/4/2016 14:09

139186 Service Desk Websense v5K implementation 5/4/2016 9:31 Resolved Janelle Day LOGIS Carl Pearson 5/5/2016 11:13 Carl PearsonProject - no specified

due date5/5/2016 11:13

139187 Infrastructure GroupNon-token fire LOGIS AD accounts cannot authenticate in

Anyconnect5/4/2016 9:37 Resolved Alan Nordquist Hastings Jason Stickler 5/6/2016 15:22 Jason Stickler High - 2 days 5/6/2016 15:22

of 186


139188 Service Desk Lee Gatlin Account 5/4/2016 9:47 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/6/2016 8:16 Patty Hartwig Medium - 3-7 days 5/6/2016 8:49

139189 Utility Billing Establish permanent test environment for InvoiceCloud 5/4/2016 9:50 In Progress Logis Internal LOGIS Pam Kummer 5/4/2016 9:55 System Medium - 8-14 days

139190 Infrastructure Group Epoll access 5/4/2016 10:01 Resolved Nancy Johnson Crystal Jason Stickler 5/23/2016 8:20 Nancy Johnson Medium - 3-7 days 5/23/2016 8:20

139191 JDE HR/Payroll more new hires for ess setup...accrual and timesheets please 5/4/2016 10:02 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/4/2016 11:03 Julie Nowlan Medium - 3-7 days 5/4/2016 11:07

139192 JDE HR/Payroll New Hire Adds to ESS, Please 5/4/2016 10:06 Resolved Jenny Hildebrandt

Dakota

Communications

Center

Kevin Sundberg 5/4/2016 16:18 Kevin Sundberg Medium - 3-7 days 5/4/2016 16:18

139194 Special Assessments Symantec generated warning on PDS_cs.exe 5/4/2016 10:12 New Lonnie Rolf LOGIS Lonnie Rolf 5/4/2016 12:44 Jim Hald Medium - 3-7 days

139195 RecTrac VIC service is down at our Community Center 5/4/2016 10:16 Resolved Dan Cook Eagan Sue Christiansen 5/4/2016 11:12 Sue Christiansen Medium - 3-7 days 5/4/2016 11:12

139196 JDE Finance Tungsten - Permanent Proxy setup 5/4/2016 10:20 Resolved Lisa Reiten Apple Valley Jill Davis 5/5/2016 16:04 Lisa Reiten Medium - 3-7 days 5/5/2016 11:30

139197 Public Safety General FW: StarTribune Data Practices Request 5/4/2016 10:28 Resolved Rachel Dahlquist Bloomington John Rogers 5/6/2016 12:47 Rachel Dahlquist Medium - 3-7 days 5/6/2016 12:46

139198 PIMS Request to have RPZ added to menu in PIMS 5/4/2016 10:34 Resolved Tracy Thorstenson Crystal Maria Rucke 5/4/2016 10:41 Maria Rucke Medium - 3-7 days 5/4/2016 10:41

139199 Infrastructure Group Configure URL Filtering 5/4/2016 10:38 Pending Equipment Ian Hardie South St. Paul Virginia Vaske 5/26/2016 9:04 Virginia Vaske Medium - 3-7 days

139200 Network Services Quote for URL Filtering 5/4/2016 10:40Pending Vendor

ResponseIan Hardie South St. Paul Lori Hackett 5/6/2016 7:53 Virginia Vaske Medium - 3-7 days

139201 Training Permits - training for new staff 5/4/2016 10:41 Resolved Drew Ingvalson Minnetonka Jane Watje 5/4/2016 10:43 Jane Watje Medium - 3-7 days 5/4/2016 10:43

139202 Infrastructure Group FSMC slowness issues 5/4/2016 10:41Pending Vendor

ResponseIan Hardie South St. Paul Virginia Vaske 5/26/2016 8:59 Virginia Vaske Medium - 3-7 days

139203 JDE HR/Payroll ESS electronic time sheet 5/4/2016 10:42 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/4/2016 16:27 Kevin Sundberg Medium - 3-7 days 5/5/2016 7:49

139204 Public Safety General Title Change 5/4/2016 10:47 Resolved Stefan Bakken Lakeville 5/5/2016 8:25 Renee Hosch Medium - 3-7 days 5/5/2016 8:25

139205 Infrastructure Group Wired PC at Gray's Bay can't reach Internet 5/4/2016 10:58 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/12/2016 13:38 Virginia Vaske Medium - 3-7 days 5/12/2016 13:38

139206 JDE Finance FW: midwest crane invoice 5/4/2016 11:16 Resolved Ron Hedberg Apple Valley Jill Davis 5/6/2016 11:37 Ron Hedberg Medium - 3-7 days 5/6/2016 10:05

139207 JDE Finance Void issue 5/4/2016 11:20 Resolved Marcia Robertson Richfield Jill Davis 5/5/2016 12:51 Marcia Robertson Medium - 3-7 days 5/5/2016 12:53

139208 JDE Finance Hubble 5/4/2016 11:31 Resolved Jeff Zuba Robbinsdale Dave Schleicher 5/4/2016 11:38 Dave Schleicher Medium - 3-7 days 5/4/2016 11:38

139209 Infrastructure Group Request to Un-Forward Fax Lines for Golden Valley 5/4/2016 11:35 Resolved Beth Yurchisin Golden Valley Jude Giron 5/6/2016 15:41 Jude Giron Medium - 3-7 days 5/6/2016 15:42

139210 Network Services FW: Fall Into the Arts Festival 5/4/2016 11:47Pending Client

ResponseJennifer Bennerotte Edina Brian Peterson 5/23/2016 9:33 Brian Peterson Medium - 3-7 days

139211 Network Services Add users to TS CAD USERS group for access to Citrix CAD 5/4/2016 11:48 In Progress Terry Hoium LOGIS Peter Carlson 5/18/2016 13:13 Peter Carlson Medium - 3-7 days

139212 Public Safety CAD Printrak CAD printing not working 5/4/2016 11:57 Resolved Craig Beers Minnetonka Matt O'Brien 5/4/2016 12:29 Matt O'Brien Medium - 3-7 days 5/4/2016 12:29

139213 Infrastructure Group SLP - Bring up Aquilla and two Oak Parks sites 5/4/2016 12:09 Pending Equipment Clint Pires St. Louis Park Jack Israel 5/6/2016 9:11 Jack Israel Medium - 3-7 days

139214 Service Desk SLP - Order equipment for Aquilla and Oak Park sites 5/4/2016 12:12 Pending Equipment Clint Pires St. Louis Park Lori Hackett 5/26/2016 11:16 Lori Hackett Medium - 3-7 days

139216 JDE HR/Payroll Removal of ESS access for termed employees 5/4/2016 12:25 Resolved Gina Dwyer Eagan Kevin Sundberg 5/5/2016 8:05 Kevin Sundberg Medium - 3-7 days 5/5/2016 8:05

139217 JDE Finance New PCARD statement - 4/29/16 5/4/2016 12:28 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/5/2016 9:55 Brandi Aitkin Medium - 3-7 days 5/5/2016 9:37

139218 JDE HR/Payroll Taxable Wages not balancing 5/4/2016 12:53 Resolved Carrie Person Edina Nikki Heinbuch 5/4/2016 13:30 Carrie Person Medium - 3-7 days 5/4/2016 13:52

139219 PIMSPIMS/ePermits Enhancement - Please add city email address

under phone number on home page5/4/2016 12:54 New Tim Gladhill Ramsey Jim Hald 5/5/2016 17:01 Jim Hald


due date

139220 JDE Finance Batch 110E9 5/4/2016 12:58 Resolved JoAnn Eagen Farmington Jill Davis 5/4/2016 16:08 JoAnn Eagen Medium - 3-7 days 5/4/2016 16:06


139222 Network Services Create A New AD Account 5/4/2016 13:00 Resolved Eric Roggeman Edina Peter Carlson 5/4/2016 13:57 Peter Carlson Medium - 3-7 days 5/4/2016 13:57

139223 JDE Finance Fwd: JDE 5/4/2016 13:01 Resolved Jason Fredrickson Ramsey Dave Schleicher 5/4/2016 13:11 Dave Schleicher Medium - 3-7 days 5/4/2016 13:11

139224 Systems Group Add Additional CPUs and Memory to AD servers 5/4/2016 13:16 New Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Robert Haight 5/16/2016 9:45 Robert Haight Medium - 3-7 days

139225 Infrastructure GroupMinnetonka PD - Inform Mobiles - Not connecting inside PD

subnet5/4/2016 13:19 Resolved Craig Beers Minnetonka Jason Stickler 5/6/2016 10:11 Jason Stickler Critical - 1 day 5/6/2016 10:11

139226 JDE HR/Payroll Supervisors/Mentors 5/4/2016 13:35 In Progress Larry Jacobson Robbinsdale Nancy Hilary 5/4/2016 13:48 Nancy Hilary Medium - 3-7 days

139227 Service Desk Laptop workstation needed for new employee on the JDE Team 5/4/2016 13:38 Pending Equipment Dave Schleicher LOGIS Peter Carlson 5/27/2016 16:01 Lori Hackett Medium - 3-7 days

139228 Utility Billing CASS CERTIFICATION 5/4/2016 13:44 Resolved Amy Dierkhising Maple Grove Pat Lindquist 5/5/2016 10:53 Pat Lindquist Critical - 1 day 5/5/2016 10:54

139229 Service Desk Please Add Dusty Dienst to email distribution groups 5/4/2016 13:47 Resolved Tom Folie LOGIS Joe Rader 5/4/2016 14:34 Joe Rader Medium - 3-7 days 5/4/2016 14:34

139230 Infrastructure Group Port change 5/4/2016 13:47 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/18/2016 14:16 Adam Maloney Medium - 3-7 days 5/18/2016 14:16

of 186


139231 Service DeskPPS Database - Redirected restore to disk - PDSDB database

from WO5/4/2016 13:59 Resolved Lonnie Rolf LOGIS Scott Crocker 5/4/2016 14:46 Scott Crocker Medium - 3-7 days 5/4/2016 14:46

139232 Service Desk Password please. 5/4/2016 14:07 Resolved Christine O'Donnell Bloomington Joe Rader 5/4/2016 15:44 Joe Rader Medium - 3-7 days 5/4/2016 15:44

139233 Network Services Internet Message 5/4/2016 14:07 Resolved Patty Hartwig Brooklyn Center Dimitrios Hilton 5/5/2016 11:13 Dimitrios Hilton Medium - 3-7 days 5/5/2016 11:13

139234 RecTracno registration after XX date (Skate Start and Skateboard

camps)5/4/2016 14:10 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 10:25 Kacie Robinson Medium - 3-7 days 5/10/2016 10:24

139235 PIMS Payment Listing 5/4/2016 14:22 Resolved Katy Hauan Ramsey Judd Harper 5/4/2016 16:19 Katy Hauan Medium - 3-7 days 5/4/2016 16:12

139236 Network Services MG_SDE DB Restore 5/4/2016 14:30 Resolved Ben Treptow LOGIS Scott Crocker 5/4/2016 15:33 Scott Crocker Medium - 3-7 days 5/4/2016 15:33

139237 PIMS Sign Permits cofiguration in ePermits - Frozen 5/4/2016 14:32 Resolved Jim Hall Edina Judd Harper 5/5/2016 15:42 Judd Harper High - 2 days 5/5/2016 15:42

139239 JDE Finance Voucher data in JDE 5/4/2016 14:51 Resolved JoAnn Eagen Farmington Jill Davis 5/5/2016 7:27 Jill Davis Medium - 3-7 days 5/12/2016 16:11

139240 Infrastructure Group MI - Meraki Wireless Access Points for e-poll books 5/4/2016 14:51 Resolved Jeff Dulac Minnetonka Jason Stickler 5/18/2016 15:51 Jason Stickler Medium - 3-7 days 5/23/2016 8:18

139241 Infrastructure Group Apple Valley Fire Chief unable to connect 5/4/2016 14:52 Resolved Jason Ehlers LOGIS John Wondra 5/10/2016 11:57 John Wondra Medium - 3-7 days 5/10/2016 11:57

139242 JDE HR/Payroll 457 Elections 5/4/2016 15:04 In Progress Julie Nowlan Coon Rapids Nancy Hilary 5/5/2016 10:16 Julie Nowlan Medium - 3-7 days

139243 JDE Finance VENDOR LIST BY PAYMENT TYPE 5/4/2016 15:09 Resolved Tracy Geise Farmington Jill Davis 5/5/2016 11:24 Jill Davis Medium - 3-7 days 5/5/2016 11:24

139244 JDE Finance PID # 18864, 18477, 18467, 19100 5/4/2016 15:11 Resolved JoAnn Eagen Farmington Jill Davis 5/5/2016 10:00 JoAnn Eagen Medium - 3-7 days 5/5/2016 9:58

139245 Property Data MI - Ad Hoc 2017 5/4/2016 15:13 Resolved Tim Bulger Minnetonka Norb Vossen 5/4/2016 16:29 Norb Vossen Medium - 3-7 days 5/4/2016 16:29

139246 Network Services ProjectDox Component Installation on Training PC's 5/4/2016 15:16 New Clint Pires St. Louis Park Kevin Pikkaraine Medium - 8-14 days

139247 Service Desk Items for recent hire 5/4/2016 15:17 In Progress Sena Dahl LOGIS Peter Carlson 5/9/2016 10:41 Tom Folie Medium - 3-7 days

139248 Service Desk TRAINSM2 stuck in updates 5/4/2016 15:26 Resolved Cassandra Stickler LOGIS Carl Pearson 5/10/2016 10:59 Carl Pearson Medium - 3-7 days 5/10/2016 10:59

139249 Systems Group Issue with website 5/4/2016 15:46 Resolved Jason Huber St. Louis Park Jeff Sibell 5/5/2016 9:00 Jeff Sibell Medium - 3-7 days 5/5/2016 9:00

139250 JDE Finance AAI Setup 5/4/2016 15:49 New Nick BishopMinnesota Transit

AuthorityJill Davis Medium - 3-7 days

139251 RecTracLakeville: Appears to be easy to add credits to a HH account, but

not so easy to remove them (VSI Ticket #1267806)5/4/2016 15:50 Resolved Tom Nesseth Lakeville Sue Christiansen 5/4/2016 16:32 Sue Christiansen Medium - 3-7 days 5/4/2016 16:31

139252 PIMS Paypal Link Not Working 5/4/2016 15:52 Resolved Aaron Borken St. Louis Park Judd Harper 5/5/2016 16:42 Judd Harper Medium - 3-7 days 5/5/2016 16:42

139253 JDE HR/Payroll Robbinsdale Data Cleanup 5/4/2016 16:01 New Larry Jacobson Robbinsdale Nikki Heinbuch 5/23/2016 13:45 Nikki Heinbuch Medium - 3-7 days

139254 Service Desk VPN for eCharging/eCases 5/4/2016 16:09 Resolved Dan Cook Eagan Peter Carlson 5/6/2016 8:57 Tami Maddio Medium - 3-7 days 5/6/2016 8:57

139255 JDE HR/Payroll Errors again in payroll journal 5/4/2016 16:13 Resolved Jill Berger Brooklyn Center Nancy Hilary 5/5/2016 5:33 Nancy Hilary Medium - 3-7 days 5/5/2016 5:33

139256 JDE Finance A/P Payroll Check Issue 5/4/2016 16:37 Resolved Kyle Sawyer Edina Jill Davis 5/4/2016 16:55 Kyle Sawyer Medium - 3-7 days 5/5/2016 11:13

139257 Service Desk Move Cube 5/4/2016 16:47 Resolved Jane Watje LOGIS Peter Carlson 5/18/2016 13:28 Peter Carlson Medium - 3-7 days 5/18/2016 13:28

139258 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/4/2016 18:41 Resolved Sheldon Haedtke Minnetonka Dave Schleicher 5/7/2016 1:48 Sheldon Haedtke Medium - 3-7 days 5/5/2016 6:55

139259 Infrastructure Group Elections Configuration Sheet 5/4/2016 20:47 Resolved Clint Pires St. Louis Park Jason Stickler 5/23/2016 8:10 Clint Pires High - 2 days 5/23/2016 8:09


ResponseRyan Browning Edina Kevin Pikkaraine 5/10/2016 12:00 Janelle Day Medium - 3-7 days

139261 JDE HR/Payroll UDC 08|BE - Update per PS920 5/5/2016 6:28 Resolved Nancy Hilary LOGIS Nancy Hilary 5/5/2016 6:28 Nancy Hilary Medium - 3-7 days 5/5/2016 6:30

139262 Network Services Please build and deploy PDU160505 and delete DD 5/5/2016 6:34 Resolved Nancy Hilary LOGIS Nolan Little 5/5/2016 19:54 Nancy Hilary Medium - 3-7 days 5/5/2016 19:54

139263 Infrastructure Group LO - VPN Not Working On Mobile Devices 5/5/2016 7:17 Resolved Sam Black Minnetonka Vu Pham 5/11/2016 11:24 Vu Pham Critical - 1 day 5/11/2016 11:24

139264 Service Desk JDE Employee 5/5/2016 7:45 Resolved Trevor Stewart Lakeville Peter Carlson 5/6/2016 10:37 Peter Carlson Medium - 3-7 days 5/6/2016 10:37

139265 Service DeskChange Michelle Robbinson's (6761) VM Greeting and change

password 5/5/2016 8:05 Resolved Carissa Hoyt New Hope Joe Rader 5/5/2016 10:04 Joe Rader High - 2 days 5/5/2016 10:04

139266 Property Data SL - FTP Question 5/5/2016 8:19 In Progress Marty Fechner St. Louis Park Norb Vossen 5/5/2016 8:50 Marty Fechner Medium - 3-7 days

139267 JDE Finance RE: Insight / Hubble Software licenses 5/5/2016 8:21 Resolved Chris Regis Richfield Dave Schleicher 5/5/2016 8:38 Dave Schleicher Medium - 3-7 days 5/5/2016 8:32

139268 Systems Group add vland 200 to Austin new core switch by May 9th if possible. 5/5/2016 8:23 Resolved Don Tomlinson Austin Brian Peterson 5/23/2016 9:14 Brian PetersonProject - no specified

due date5/23/2016 9:14

139270 Infrastructure GroupPlease remove the following IP Addresses from accessing the

JDE servers for Insight / Hubble5/5/2016 8:32 Resolved Dave Schleicher LOGIS Jason Stickler 5/6/2016 10:44 Dave Schleicher Medium - 3-7 days 5/6/2016 8:16

139271 Systems Group need assistance troubleshooting an exchange issue 5/5/2016 8:35 Resolved Craig Beers Minnetonka Brent Rebischke 5/5/2016 12:21 Brent Rebischke High - 2 days 5/5/2016 11:27

139272 JDE HR/Payroll Security Report 5/5/2016 8:45 Resolved Renee Korts Maple Grove Kevin Sundberg 5/5/2016 9:05 Kevin Sundberg Medium - 3-7 days 5/5/2016 9:04

139273 Special Assessments RH - LOGIS portal access 5/5/2016 8:45 Resolved Eileen Schneider Rochester Norb Vossen 5/5/2016 9:01 Norb Vossen Medium - 3-7 days 5/5/2016 9:01

139274 PIMS PIMS install - MAC 5/5/2016 8:52 Resolved Cox, RodneyMetropolitan


139275 Special Assessments test 5/5/2016 8:57 Resolved Eileen Schneider Rochester Norb Vossen 5/5/2016 9:00 Norb Vossen Medium - 3-7 days 5/5/2016 9:00

139276 RecTrac Robbinsdale: Printing problem - VSI Ticket #1267937 5/5/2016 9:51 Resolved Pam Schmitz Robbinsdale Paul Norton 5/9/2016 8:34 Pam Schmitz Medium - 3-7 days 5/6/2016 8:56

of 186


139277 Public Safety General BI query 5/5/2016 9:56 Resolved Joanne Paul Golden Valley John Rogers 5/5/2016 10:19 John Rogers Medium - 3-7 days 5/5/2016 10:19

139278 JDE Finance Change the description of an expense account 5/5/2016 9:58 Resolved George Gombos LOGIS Jill Davis 5/5/2016 15:03 George Gombos Medium - 3-7 days 5/5/2016 14:04

139279 JDE Finance Check Request - Blank Screen 5/5/2016 10:02 In Progress Jim Constantineau Farmington Jill Davis 5/10/2016 9:02 Jim Constantineau Medium - 3-7 days

139280 JDE HR/Payroll Payroll Journal Entry Summary help 5/5/2016 10:04 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/5/2016 12:37 Nikki Heinbuch Medium - 3-7 days 5/6/2016 9:04

139281 Network Services FW: Meraki Wireless Access Points for e-poll books 5/5/2016 10:14 Resolved Ed O'Donnell Maple Grove Jason Stickler 5/23/2016 8:08 Jason Stickler Medium - 3-7 days 5/23/2016 8:08

139282 Network Services Infortel - additional licenses purchased 5/5/2016 10:23 Resolved Janelle Day LOGIS John Paulsen 5/18/2016 10:18 John Paulsen Medium - 3-7 days 5/18/2016 10:18

139283 JDE Finance Insight / Hubble Software licenses 5/5/2016 10:25Pending Client

ResponsePat Sulander St. Louis Park Dave Schleicher 5/5/2016 14:11 Pat Sulander Medium - 3-7 days

139284 JDE HR/Payroll ESS Setup 5/5/2016 10:32 Resolved Heather Campson LOGIS Kevin Sundberg 5/5/2016 11:51 Kevin Sundberg Medium - 3-7 days 5/5/2016 11:50

139285 Network Services Outlook Calendar Issue 5/5/2016 10:37 Resolved Don Rambow White Bear Lake Chad Remick 5/5/2016 14:00 Chad Remick Medium - 3-7 days 5/5/2016 14:05

139286 Public Safety Mobiles FW: Citation Rejected By Court: 271816201215 5/5/2016 10:38 Resolved PSRecords Richfield Jason Ehlers 5/23/2016 11:46 Jason Ehlers Critical - 1 day 5/23/2016 11:46

139287 Service Desk Find or order a/c adapter for Sena's laptop 5/5/2016 10:44 Resolved Sena Dahl LOGIS Joe Rader 5/10/2016 10:42 Joe Rader Medium - 3-7 days 5/10/2016 10:42

139288 Service Desk Case of Backup Tapes 5/5/2016 10:46 Resolved James Goldenstein Eden Prairie Lori Hackett 5/13/2016 14:08 Lori Hackett Medium - 3-7 days 5/13/2016 14:08

139289 Tracker Admin Please set up Laura Miller (Lakeville) in PhaseWare 5/5/2016 10:46 Resolved Dave Schleicher LOGIS Sue Christiansen 5/5/2016 11:06 Dave Schleicher Medium - 3-7 days 5/5/2016 10:54

139290 Service Desk Please set up Laura Miller (Lakeville) 5/5/2016 10:48 Resolved Dave Schleicher LOGIS Joe Rader 5/5/2016 13:45 Dave Schleicher Medium - 3-7 days 5/5/2016 13:37

139292 Network Services FW: PROBLEM Service Alert disks is WARNING 5/5/2016 10:49 Resolved Kevin Pikkaraine LOGIS Robert Haight 5/5/2016 10:52 Robert Haight Medium - 3-7 days 5/5/2016 10:53

139293 PIMS FW: Message from "RNP0026739BC4E4" 5/5/2016 10:53 Resolved Jackie Lipski Ramsey Norb Vossen 5/6/2016 11:56 Norb Vossen Medium - 3-7 days 5/6/2016 11:56

139294 Network Services Order fiber patches for Library connection 5/5/2016 10:56Pending Vendor

ResponseIan Hardie South St. Paul Lori Hackett 5/17/2016 14:08 Lori Hackett Medium - 3-7 days

139295 Network Services Host 2 disconnected in vCenter 5/5/2016 11:00 Resolved Shawn Christie NWCT Brian Peterson 5/5/2016 12:00 Brian Peterson Medium - 3-7 days 5/5/2016 11:04

139296 Special AssessmentsRH - Please add a date to Notice of Special

Assessments/Certification.5/5/2016 11:06 Resolved Kelly Peterson Rochester Norb Vossen 5/6/2016 14:02 Norb Vossen Medium - 3-7 days 5/6/2016 14:02

139297 JDE HR/Payroll Labor Distribution Report 5/5/2016 11:12 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/5/2016 11:16 Nikki Heinbuch Medium - 3-7 days 5/5/2016 11:51

139298 RecTracWhy do teams appear as duplicates on the League Registration

Report5/5/2016 11:18 New Kacie Robinson Lakeville Sue Christiansen 5/5/2016 11:18 System Medium - 3-7 days

139299 Special Assessments RH - Correct payment for PID 74.08.44.015403 5/5/2016 11:18 Resolved Katie Mosher Rochester Norb Vossen 5/5/2016 14:01 Norb Vossen Medium - 3-7 days 5/5/2016 14:01

139300 RecTrac take personal e-mail off your records 5/5/2016 11:19 Resolved Kacie Robinson Lakeville Sue Christiansen 5/5/2016 11:43 Sue Christiansen Medium - 3-7 days 5/5/2016 11:43

139301 Systems Group Issues with IQ Analytics Site 5/5/2016 11:37 Resolved George Jensen Anoka County JLEC Robert Haight 5/6/2016 10:29 Robert Haight Medium - 3-7 days 5/6/2016 10:28

139302 Service Desk Service Alert disks is WARNING 5/5/2016 11:42 Resolved Joe Rader LOGIS Joe Rader 5/5/2016 14:34 Joe Rader Medium - 3-7 days 5/5/2016 14:34

139303 Systems Group Service Alert disks is WARNING 5/5/2016 11:43 Resolved Joe Rader LOGIS Robert Haight 5/5/2016 14:18 Robert Haight Medium - 3-7 days 5/5/2016 14:18

139304 JDE HR/Payroll Password 5/5/2016 11:59 Resolved Erica Joelson Edina Kevin Sundberg 5/5/2016 12:46 Erica Joelson Medium - 3-7 days 5/5/2016 12:05

139305 Network Services Apply Renewed Symantec Licenses - BC 5/5/2016 12:02 Resolved Patty Hartwig Brooklyn Center Chad Remick 5/11/2016 10:30 Chad Remick Medium - 3-7 days 5/11/2016 10:38

139306 Infrastructure Group Check switch ports 5/5/2016 12:13 Resolved Shawn Christie NWCT John Wondra 5/11/2016 12:46 John Wondra Medium - 3-7 days 5/11/2016 12:46

139307 JDE HR/Payroll JDE ACA Update 5/5/2016 12:22Pending Client

ResponseNancy Hilary LOGIS Nancy Hilary 5/5/2016 12:22 Nancy Hilary Medium - 3-7 days

139308 Utility Billing My ACH file 5/5/2016 12:27 Resolved Brandi Aitkin Apple Valley Pat Lindquist 5/5/2016 14:25 Pat Lindquist Medium - 3-7 days 5/5/2016 14:25

139309 Public Safety CAD Problem entering key holder information 5/5/2016 12:49 Resolved Katie Parranto Lakeville Terry Hoium 5/6/2016 15:10 Terry Hoium Medium - 3-7 days 5/6/2016 15:10

139310 PIMS same contractor - merge permit records 5/5/2016 12:49 Resolved Wendy Chapman Maple Grove Maria Rucke 5/5/2016 13:24 Maria Rucke Medium - 3-7 days 5/5/2016 13:24

139311 JDE Finance A/P Training 5/5/2016 12:51 In Progress Chris Regis Richfield Jill Davis 5/5/2016 13:43 Jill Davis Medium - 3-7 days

139312 GIS New Engineering interns need LogisMap acceess 5/5/2016 12:54 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:29 Keith Anderson Medium - 3-7 days 5/19/2016 13:29

139313 Infrastructure GroupPlease add IP Addresses for access to JDE servers for Insight /

Hubble5/5/2016 12:58 Resolved Dave Schleicher LOGIS Jason Stickler 5/6/2016 8:15 Jason Stickler Medium - 3-7 days 5/6/2016 8:15

139314 Public Safety CAD Data Request 5/5/2016 13:04 Resolved Tom Folie LOGIS Cassy Stickler 5/24/2016 12:12 Cassy Stickler Medium - 3-7 days 5/24/2016 12:12

139315 Special Assessments grace period end date not showing in daily calc screen 5/5/2016 13:08Pending Client

ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 13:08 System Medium - 3-7 days

139316 JDE HR/Payroll Access Request 5/5/2016 13:09 Resolved Elizabeth Peifer Eagan Dave Schleicher 5/6/2016 15:42 Elizabeth Peifer Medium - 3-7 days 5/6/2016 10:46

139317 JDE HR/Payroll JDE Password Reset 5/5/2016 13:12 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/5/2016 13:38 Kevin Sundberg Medium - 3-7 days 5/5/2016 13:38

139318 Public Safety General TriTech GIS? 5/5/2016 13:19 Resolved Stefan Bakken Lakeville John Nichols 5/5/2016 13:43 John Nichols Medium - 3-7 days 5/5/2016 13:43

139319 Network Services Assistance with Upgrading ESXi hosts from 5.5 to 6.0 5/5/2016 13:42 Resolved Shawn Christie NWCT Brian Peterson 5/16/2016 12:52 Brian Peterson Medium - 3-7 days 5/16/2016 8:54

139320 PIMS Payment Listing Report 5/5/2016 13:43 Resolved Kim Woog South St. Paul Maria Rucke 5/9/2016 9:26 Maria Rucke Medium - 3-7 days 5/9/2016 8:39

139321 JDE HR/Payroll Federal and State Tax Reports 5/5/2016 13:51 Resolved Patti Kent Shakopee Nikki Heinbuch 5/6/2016 12:33 Patti Kent Medium - 3-7 days 5/6/2016 9:20

of 186


139322 Infrastructure Group Cisco Phone System 5/5/2016 13:59 Resolved John Peterson St. Louis Park Jude Giron 5/23/2016 15:30 John Peterson Medium - 3-7 days 5/23/2016 15:25

139323 JDE HR/Payroll New Employees - Various 5/5/2016 14:14 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/5/2016 17:01 Denise Heimerman Medium - 3-7 days 5/5/2016 15:24

139324 Infrastructure Group BU - worked with Tom on 819 issues 5/5/2016 14:14 Resolved Tom Venables Burnsville Jack Israel 5/11/2016 10:35 Jack Israel Medium - 3-7 days 5/11/2016 10:35

139325 JDE Finance JDE AP question 5/5/2016 14:19 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/6/2016 10:27 Sheri Robertson Medium - 3-7 days 5/6/2016 10:36

139326 Special Assessments RE: question re interest calculation 5/5/2016 14:19 Resolved Norb Vossen LOGIS Norb Vossen 5/10/2016 10:08 Norb Vossen Medium - 3-7 days 5/10/2016 10:08

139327 Network ServicesClear unused drive space allocated to decommission lo-pkt-

emergin5/5/2016 14:21 Resolved Robert Haight LOGIS Robert Haight 5/5/2016 15:19 Robert Haight Medium - 3-7 days 5/5/2016 15:19

139328 Infrastructure Group Wireless Ricoh 5/5/2016 14:22 Resolved Jake Miller Edina Virginia Vaske 5/16/2016 9:51 Virginia Vaske Medium - 3-7 days 5/16/2016 9:51

139330 PIMS ePermits definitions 5/5/2016 14:24 Resolved Jim Hall Edina Judd Harper 5/5/2016 14:40 Judd Harper Medium - 3-7 days 5/5/2016 14:40

139331 Special Assessments RE: grace period end date not showing in daily calc screen 5/5/2016 14:28Pending Client

ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 15:14 Norb Vossen Medium - 3-7 days

139332 Network ServicesRCE-AD01.rc-ecc.org server has not had server license key

activated5/5/2016 14:47 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


139333 Service Desk Twinning 5/5/2016 14:49 Resolved Patty Hartwig Brooklyn Center Carl Pearson 5/17/2016 12:41 Carl Pearson Medium - 3-7 days 5/17/2016 12:44

139334 JDE Finance Budget Insight questions 5/5/2016 15:10 Resolved Carol Gass New Hope Dave Schleicher 5/6/2016 13:53 Dave Schleicher Medium - 3-7 days 5/15/2016 11:18

139335 Special Assessments RH - interest info - assessment search printout 5/5/2016 15:22Pending Client

ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 15:36 Norb Vossen Medium - 3-7 days

139336 Service Desk SL-CAM5 New IP 5/5/2016 15:26 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/6/2016 7:11 Scott Crocker Medium - 3-7 days 5/6/2016 7:11

139338 Network Services Quotes for New Air Conditioning Units at Hot Site 5/5/2016 15:32Pending Vendor

ResponseKevin Pikkaraine LOGIS Lori Hackett 5/17/2016 10:14 Lori Hackett Medium - 3-7 days

139339 Utility Billing Woodbury RE: Need New Meter Type Created 5/5/2016 15:46 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/6/2016 16:05 Pat Lindquist Medium - 3-7 days 5/6/2016 16:05

139340 JDE HR/Payroll Insight report help 5/5/2016 15:56Pending Client

ResponseJessica Nikunen Minnetonka Dave Schleicher 5/9/2016 19:26 Dave Schleicher Medium - 3-7 days

139341 JDE HR/Payroll Insight/Hubble Licenses 5/5/2016 15:57Pending Client


139342 Network Services iWater config with vendor 5/5/2016 16:02 Resolved Nancy Johnson Crystal Brent Rebischke 5/5/2016 16:03 Brent Rebischke Medium - 3-7 days 5/5/2016 16:03


139344 Service Desk Messages get stuck in Outbox 5/5/2016 16:27 Resolved Paul Norton LOGIS Joe Rader 5/6/2016 7:58 Joe Rader Medium - 3-7 days 5/6/2016 7:58

139345 JDE HR/Payroll ESS Setup 5/5/2016 17:01 Resolved Heather Campson LOGIS Kevin Sundberg 5/6/2016 8:04 Heather Campson Medium - 3-7 days 5/6/2016 8:04

139346 Infrastructure Group SLNC-ASR - Port #24 5/5/2016 17:17 Resolved Nikki Farrow St. Louis Park Jack Israel 5/18/2016 10:51 Jack Israel Medium - 3-7 days 5/18/2016 10:51

139347 PIMS Administrative citations/City of Crystal 5/5/2016 17:45 New Chee Yang Crystal 5/5/2016 17:46 Maria Rucke Medium - 3-7 days

139348 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/6/2016 0:05 Resolved Dave Johnson Minnetonka Dave Schleicher 5/6/2016 7:53 Denise Heimerman Medium - 3-7 days 5/6/2016 7:12

139349 JDE Finance Finance Review 5/6/2016 7:03 Resolved Robin Hanson Farmington Jill Davis 5/6/2016 9:02 Robin Hanson Medium - 3-7 days 5/6/2016 9:21

139350 Property Data SL - Single Valuation Notice 5/6/2016 7:30 Resolved Marty Fechner St. Louis Park Norb Vossen 5/6/2016 9:37 Norb Vossen Medium - 3-7 days 5/6/2016 9:37

139351 Public Safety General FW: NEW PATROL DEPUTY STARTING MONDAY, MAY 9TH 5/6/2016 7:52 Resolved Karen WhittakerRice/Steele

Consolidated PSAP5/18/2016 15:02 John Nichols Medium - 3-7 days 5/18/2016 15:02

139353 RecTracSSBall Mens Wednesdays league report shows several volleyball

teams at the bottom5/6/2016 8:14 Resolved Kacie Robinson Lakeville Sue Christiansen 5/27/2016 16:12 Sue Christiansen Medium - 3-7 days 5/27/2016 16:12

139354 JDE Finance PO Voucher Match 5/6/2016 8:17 Resolved Dawn McGuireMinnesota Transit


139355 Service Desk Websense 5/6/2016 8:18 Resolved Rob Boerboom Farmington Peter Carlson 5/18/2016 15:41 Rob Boerboom Medium - 3-7 days 5/20/2016 8:10

139356 Service Desk\\LO-FS2\LO_M651_WEST_COLOR prints very slowly, especially

duplex jobs5/6/2016 8:29 Resolved Sue Christiansen LOGIS Joe Rader 5/19/2016 10:53 Joe Rader Medium - 3-7 days 5/19/2016 10:53

139357 JDE HR/PayrollFYI: The upload of dependents for the Self Service Insurance

has social security numbers with dashes5/6/2016 8:29 Resolved Julie Nowlan Coon Rapids Nancy Hilary 5/16/2016 16:26 Julie Nowlan Medium - 3-7 days 5/16/2016 14:56

139359 JDE HR/Payroll Password Reset 5/6/2016 9:10 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/6/2016 9:22 Kevin Sundberg Medium - 3-7 days 5/6/2016 9:22

139360 Service Desk Host Alert - is DOWN 5/6/2016 9:15 Resolved George Jensen Anoka County JLEC Chad Remick 5/6/2016 11:20 Chad Remick Medium - 3-7 days 5/6/2016 11:20

139361 Systems Group vanity url link 5/6/2016 9:29 Resolved Jordan Gilgenbach Edina Robert Haight 5/6/2016 12:25 Robert Haight High - 2 days 5/6/2016 12:25

139362 Utility Billing Woobury RE: ACH File 5/6/2016 9:31 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/6/2016 16:04 Pat Lindquist Medium - 3-7 days 5/6/2016 16:04

139363 Infrastructure Group PD Token User Issues 5/6/2016 9:31 Resolved Nikki Farrow St. Louis Park Vu Pham 5/19/2016 15:32 Vu Pham Medium - 3-7 days 5/19/2016 15:32

139364 Tracker AdminData Practices Request - Tony Webster - sample incident from

PhaseWare Tracker5/6/2016 9:37

Pending Client

ResponseRay Jozwiak LOGIS Sue Christiansen 5/6/2016 16:41 Sue Christiansen Medium - 3-7 days

139365 PIMS Batch Print Business Licenses by Council Date Parameter 5/6/2016 9:42Pending Change

ControlChristy Wilcox South St. Paul Judd Harper 5/10/2016 16:35 Judd Harper Medium - 3-7 days

of 186


139366 JDE Finance American Messaging 5/6/2016 9:46 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/6/2016 10:36 Jill Davis Medium - 3-7 days 5/6/2016 15:55

139367 Infrastructure Group Tungsten Access for the FA PD 5/6/2016 10:09 Resolved Jill Davis LOGIS Adam Maloney 5/10/2016 8:09 Adam Maloney Medium - 3-7 days 5/10/2016 8:10

139368 Tracker Admin Please set up Dawn Brown (Eagan) in PhaseWare 5/6/2016 10:44 Resolved Dave Schleicher LOGIS Sue Christiansen 5/6/2016 11:36 Dave Schleicher Medium - 3-7 days 5/6/2016 11:31

139369 Service Desk Please set up Dawn Brown (Eagan) 5/6/2016 10:46 Resolved Dave Schleicher LOGIS Peter Carlson 5/6/2016 14:02 Dave Schleicher Medium - 3-7 days 5/6/2016 13:11

139370 RecTrac Cannot reverse check payment 5/6/2016 10:51 Resolved Kelly O'Dea Minnetonka Paul Norton 5/6/2016 10:53 Kelly O'Dea Medium - 3-7 days 5/6/2016 10:53

139371 JDE HR/Payroll Labor Agreement - Benefit amount change 5/6/2016 10:59 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/19/2016 14:29 Nikki Heinbuch Medium - 3-7 days 5/19/2016 14:30

139372 Network Services Added Server to Backups 5/6/2016 11:08 Resolved Mark Holm Eagan John Paulsen 5/6/2016 11:56 John Paulsen Medium - 3-7 days 5/6/2016 11:56

139373Public Safety

DevelopmentTicketWriter Functionality? 5/6/2016 11:19 Resolved HelpDesk Lakeville Matt O'Brien 5/20/2016 10:20 Matt O'Brien Medium - 3-7 days 5/20/2016 10:20

139374 Infrastructure GroupRE: City of Bloomington P2P VLAN for Radio Communications

Tower5/6/2016 11:20

Pending Client

ResponseMario Jara Bloomington Jason Stickler 5/24/2016 15:30 Mario Jara Medium - 3-7 days

139375 Infrastructure Group AnyConnect Additions and changes 5/6/2016 11:27 Resolved Jim Constantineau Farmington Jason Stickler 5/24/2016 14:20 Jason Stickler Medium - 3-7 days 5/24/2016 14:20

139376 Property Data SL - HMSTD FTP 5/6/2016 11:35 Resolved Marty Fechner St. Louis Park Norb Vossen 5/6/2016 11:44 Norb Vossen Medium - 3-7 days 5/6/2016 11:44

139377 Network Services Infortel Login 5/6/2016 11:50 Resolved Josh Wilske Eagan Joe Rader 5/6/2016 14:49 Joe Rader Medium - 3-7 days 5/6/2016 14:49

139378 RecTracMaple Grove - double charge on WebTrac receipt 114153 - Mary

Garbutt (VSI Ticket #1268661)5/6/2016 12:20 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen High - 2 days 5/11/2016 13:41

139379 JDE HR/Payroll Floating Holidays 5/6/2016 12:33 Resolved Patti Kent Shakopee Nikki Heinbuch 5/10/2016 13:22 Nikki Heinbuch Medium - 3-7 days 5/10/2016 13:46

139380 Infrastructure GroupPlease add/remove IP Addresses for JDE server access for

Insight / Hubble software5/6/2016 13:02 Resolved Dave Schleicher LOGIS Jason Stickler 5/9/2016 14:51 Jason Stickler Medium - 3-7 days 5/10/2016 8:51


139382 PIMSUpdate View 'vwRptBusinessLicense_MailingAddresses' to

include newly created 'Country' field 5/6/2016 13:19 In Progress Judd Harper LOGIS Judd Harper 5/6/2016 15:55 Rob Lilly Medium - 3-7 days


139384 GIS Reset LogisMap Password 5/6/2016 14:09 Resolved Sam Black Minnetonka Keith Anderson 5/11/2016 9:20 Keith Anderson Medium - 3-7 days 5/11/2016 9:20

139385 Network Services Phone user help for PD officer 5/6/2016 14:09 Resolved Roger Anderson Hutchinson Peter Carlson 5/9/2016 8:08 Roger Anderson Medium - 3-7 days 5/9/2016 8:45

139386 JDE HR/Payroll EE 118398 was not paid 5/6/2016 14:17 Resolved Shari Rains New Hope Nikki Heinbuch 5/9/2016 16:26 Nikki Heinbuch Medium - 3-7 days 5/10/2016 7:58

139387 PIMSPhoto/Documents form generates DB concurrency error on save

or sync after sort5/6/2016 14:20 Ready for Release Jane Watje LOGIS Maria Rucke 5/20/2016 14:09 Maria Rucke Medium - 3-7 days

139388 Infrastructure Group L3 Squad Video / AnyConnect connection causes video to drop 5/6/2016 14:20Pending Client

ResponseTracy Vener West St. Paul Jason Stickler 5/20/2016 12:47 Tracy Vener Medium - 3-7 days

139389 PIMS Modification of ePermits Question 5/6/2016 14:29 Resolved Ellen Krueger Ramsey Judd Harper 5/6/2016 15:04 Judd Harper Medium - 3-7 days 5/6/2016 15:04

139390 JDE HR/Payroll ess rehire setup for accrual and timeentry 5/6/2016 14:53 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/6/2016 15:47 Julie Nowlan Medium - 3-7 days 5/6/2016 15:44

139391 PIMSUpdate All Business License, and Renewal Business License

Notices to include newly created 'Country' field 5/6/2016 15:06 In Progress Judd Harper LOGIS Judd Harper 5/9/2016 16:25 Judd Harper Medium - 3-7 days

139393 JDE HR/Payroll ESS Termination 5/6/2016 15:34 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/6/2016 16:10 Kevin Sundberg Medium - 3-7 days 5/6/2016 16:10

139394 Network Services Add IP to MVTA-Security tunnel 5/6/2016 16:08 Client to Test Tyre FantMinnesota Transit

AuthorityAdam Maloney 5/23/2016 13:55 Adam Maloney Medium - 3-7 days

139395 JDE HR/Payroll Forgotten Password for Employee Self Service 5/6/2016 16:09 Resolved Brian Sternquist Coon Rapids Kevin Sundberg 5/6/2016 16:16 Kevin Sundberg Medium - 3-7 days 5/6/2016 16:16

139396 Infrastructure Group EAF1-ASR offline 5/6/2016 16:10 Resolved Dan Cook Eagan Jason Stickler 5/9/2016 16:00 Jason Stickler Medium - 3-7 days 5/16/2016 11:18

139397 Service Desk Staff Training 5/9/2016 7:14 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/5/2016 12:00 Scott Crocker Medium - 3-7 days 5/9/2016 7:18

139398 Infrastructure Group Backups failing due to communication error 5/9/2016 7:24 Resolved Scott Crocker LOGIS Virginia Vaske 5/18/2016 8:15 Virginia Vaske Medium - 3-7 days 5/18/2016 8:24

139399 RecTrac RecTrac VIC Not Working 5/9/2016 7:46 Resolved Lisa Jost Maple Grove Paul Norton 5/9/2016 14:13 Paul Norton Medium - 3-7 days 5/9/2016 14:13

139400 Network Services Work with Ian to identify what D.I.D can be changed to DN 5/9/2016 7:47 Resolved Ian Hardie South St. Paul Carl Pearson 5/12/2016 8:11 Carl Pearson Medium - 3-7 days 5/12/2016 8:11

139401 RecTrac RecTrac VIC Not Working 5/9/2016 7:52 Resolved Mark Holm Eagan Paul Norton 5/9/2016 14:10 Paul Norton Medium - 3-7 days 5/9/2016 14:10

139402 Network Services Training Material for Aware and Jabber 5/9/2016 7:53 In Progress Ian Hardie South St. Paul Scott Crocker 5/13/2016 15:04 Scott Crocker Medium - 8-14 days

139403 RecTrac RecTrac VIC Not Working 5/9/2016 7:54 Resolved Craig Beers Minnetonka Paul Norton 5/9/2016 14:07 Paul Norton Medium - 3-7 days 5/9/2016 14:08

139404 Service Desk Cleaning Tape Drive 5/9/2016 7:56 Resolved James Goldenstein Eden Prairie Lori Hackett 5/19/2016 13:14 Lori Hackett Medium - 3-7 days 5/19/2016 13:42

139405 Network ServicesCreate Training Documentation for 8800 Series Phones / Voice

Mail5/9/2016 7:56 New Ian Hardie South St. Paul Carl Pearson Medium - 8-14 days

139406 JDE HR/Payroll Garnishment EE 145 5/9/2016 7:57 Resolved Jennifer HoffmanHutchinson Utility


139407 RecTrac Eagan: VIC not working after .11 upgrade 5/9/2016 7:58 Resolved Robyn Chapman Eagan Sue Christiansen 5/9/2016 8:56 Sue Christiansen Critical - 1 day 5/9/2016 8:56

139408 Network ServicesAll POS Workstations are unable to communicate with POS

Server5/9/2016 7:59 Resolved Troy Johnson Eden Prairie Chad Remick 5/5/2016 20:15 Chad Remick Medium - 3-7 days 5/9/2016 8:05

of 186


139409 Service DeskAdd Eagan IT users Robyn Chapman and Ron Waara to the LO

RecTrac 3.1 <[email protected]> Outlook list5/9/2016 8:05 Resolved Sue Christiansen LOGIS Peter Carlson 5/9/2016 9:40 Sue Christiansen Medium - 3-7 days 5/9/2016 9:31

139410 Network Services Problem with the Internet at the golf course 5/9/2016 8:06 Resolved David Klitzke Orono Kevin Pikkaraine 5/9/2016 19:18 Kevin Pikkaraine Medium - 3-7 days 5/9/2016 19:18

139411 RecTrac Locked out of RecTrac 5/9/2016 8:14 Resolved Patty Hartwig Brooklyn Center Paul Norton 5/9/2016 14:06 Patty Hartwig Medium - 3-7 days 5/9/2016 14:03

139412 Network Services Having issues with PictureLink 5/9/2016 8:18 Resolved Amy Cheney Bloomington Chad Remick 5/6/2016 23:00 Chad Remick Medium - 3-7 days 5/9/2016 8:22

139413 Network Services Mobile users were kicked out due to expired license 5/9/2016 8:23 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)


139414 Systems Group Web Sites 5/9/2016 8:28 New Jackie Penke Hutchinson Robert Haight 5/20/2016 13:50 Jackie Penke Medium - 3-7 days

139415 JDE HR/Payroll Benefit Statement wording 5/9/2016 8:37Pending Client


139416 PIMS RE: duplicate contractor - MG 5/9/2016 8:37 Resolved Becky Mandaville Maple Grove Maria Rucke 5/9/2016 8:38 Maria Rucke Medium - 3-7 days 5/9/2016 8:38

139417 Network Services Add-on to IP Telephony order for the Library 5/9/2016 8:38 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/23/2016 15:10 Lori Hackett Medium - 3-7 days

139418 Infrastructure Group Block Calls to City of Eagan 5/9/2016 8:49 Resolved Josh Wilske Eagan Jude Giron 5/23/2016 15:34 Josh Wilske Medium - 3-7 days 5/23/2016 15:35

139419 Systems Group Datastore almost full 5/9/2016 8:52 Resolved Scott Crocker LOGIS Robert Haight 5/9/2016 9:51 Robert Haight Medium - 3-7 days 5/9/2016 9:51

139420 Infrastructure Group PCI firewall modification 5/9/2016 8:57 Resolved Ed O'Donnell Maple Grove Virginia Vaske 5/24/2016 8:33 Virginia Vaske Medium - 3-7 days 5/24/2016 8:33

139421 Infrastructure Group IBIS Software unable to connect to server 5/9/2016 9:05 Resolved Dustin Hammond St. Louis Park Vu Pham 5/17/2016 8:14 Vu Pham High - 2 days 5/17/2016 8:14

139422 JDE HR/Payroll Three interim payments for review...Thanks :) 5/9/2016 9:05 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/9/2016 9:20 Julie Nowlan Medium - 3-7 days 5/9/2016 9:14

139423 Public Safety Mobiles Ticketwriter issue: No citations have pushed since 5/5 or 5/6 5/9/2016 9:06 Resolved Marc Gade West St. Paul 5/10/2016 8:07 John Rogers High - 2 days 5/9/2016 14:17

139424 JDE Finance Incorrect Asset Disposed of 5/9/2016 9:16 Resolved Jamey Larson Maple Grove Jill Davis 5/24/2016 8:03 Jill Davis Medium - 3-7 days 5/24/2016 8:03

139425 Network Services Unable to print on Report Writing pc 5/9/2016 9:24 Resolved Don Rambow White Bear Lake Chad Remick 5/9/2016 9:30 Chad Remick Medium - 3-7 days 5/9/2016 9:28

139426 Network Services PC is unable to get connected to the network 5/9/2016 9:28 Resolved Don Rambow White Bear Lake Chad Remick 5/9/2016 16:30 Chad Remick Medium - 3-7 days 5/10/2016 7:58

139427 PIMS Scheduled Inspections viewed online 5/9/2016 9:28 Resolved Kim Woog South St. Paul Maria Rucke 5/9/2016 9:51 Maria Rucke Medium - 3-7 days 5/9/2016 9:51

139428 Infrastructure Group Upgrade of code on MI-CJDN 5/9/2016 9:42 Resolved Jeff Dulac Minnetonka Jason Stickler 5/3/2016 9:30 Jason Stickler Medium - 3-7 days 5/9/2016 9:44

139429 JDE HR/Payroll Re-Hire - Access to ESS - Gino Messina 5/9/2016 9:51 Resolved Jenny Hildebrandt

Dakota

Communications

Center


139431 JDE HR/Payroll ESS Username and Password 5/9/2016 9:53 Resolved Patti Kent Shakopee Kevin Sundberg 5/9/2016 11:19 Kevin Sundberg Medium - 3-7 days 5/9/2016 11:19

139432 PIMSAVOLVE - Change sprocs to views for data accessible to external

plan review apps5/9/2016 9:56

Pending Vendor

ResponseLogis Internal LOGIS Lonnie Rolf 5/9/2016 13:26 Lonnie Rolf Medium - 3-7 days

139433 Infrastructure Group Wireless AP and E-Polling Pad's Being Installed Next Tuesday 5/9/2016 10:09 Resolved Zachary Stanley (SB Inc) New Hope Jason Stickler 5/23/2016 8:06 Jason Stickler Medium - 3-7 days 5/23/2016 8:06

139434 Systems Group Refresh LA Test Database On Wed. 5/11/16 5/9/2016 10:24 Resolved Pat Lindquist LOGIS Jeff Sibell 5/12/2016 11:12 Jeff Sibell High - 2 days 5/12/2016 11:12

139435 Network ServicesPlease Setup Cisco Mobile Remote Access for Dan, Mark, and

Josh5/9/2016 10:26 Resolved Dan Cook Eagan Peter Carlson 5/18/2016 8:11 Peter Carlson Medium - 3-7 days 5/18/2016 8:11

139436Public Safety

DevelopmentDakota County Hydrants Layer 5/9/2016 11:00 In Progress John Nichols LOGIS Michael Simmons 5/27/2016 15:58 Michael Simmons Medium - 3-7 days

139437Public Safety

DevelopmentDay Mode/Night Mode in the Mobile 5/9/2016 11:02 Resolved John Nichols LOGIS Michael Simmons 5/16/2016 10:32 Michael Simmons Medium - 3-7 days 5/16/2016 10:32

139438Public Safety

DevelopmentDakota County Fire Request - County Quadrants 5/9/2016 11:04 New John Nichols LOGIS Michael Simmons Medium - 3-7 days

139439 Network Services Review AirTame product network requirements 5/9/2016 11:30 In Progress Tom Venables Burnsville Adam Maloney 5/24/2016 15:47 Adam Maloney Medium - 3-7 days

139440 JDE HR/Payroll Tax Overrides Needed EE 139365 5/9/2016 11:34 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 5/10/2016 8:59 Denise Heimerman Medium - 3-7 days 5/20/2016 8:01

139441 Infrastructure Group Potential Interuptions 5/9/2016 11:40 Resolved Trevor Stewart Lakeville 5/9/2016 12:29 Jack Israel Medium - 3-7 days 5/9/2016 12:31

139442 JDE HR/Payroll RE: ESS Re-hire and New Hire 5/9/2016 12:23 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/9/2016 13:20 Kevin Sundberg Medium - 3-7 days 5/9/2016 13:20

139443 Public Safety GeneralFW: Add New User - Community Service Officer - Annalise M

Haan5/9/2016 12:27 New Karen Whittaker

Rice/Steele

Consolidated PSAP5/12/2016 10:38 Peter Carlson Medium - 3-7 days

139444 Infrastructure Group RI - VPN to Highschool is not working 5/9/2016 12:35 Resolved Jason Shostedt Richfield Vu Pham 5/11/2016 11:23 Vu Pham Medium - 3-7 days 5/11/2016 11:23

139445 Service Desk Expand per-user AnyConnect IP range for LOGIS temp tokens 5/9/2016 12:41 Resolved Peter Carlson LOGIS Peter Carlson 5/18/2016 15:25 Peter Carlson Medium - 3-7 days 5/18/2016 15:25

139446 RecTrac FW: VSI-Patch 5/9/2016 12:54 Resolved Jared Flewellen Eagan Paul Norton 5/9/2016 13:52 Marshall Grange Medium - 3-7 days 5/9/2016 13:51

139447 Infrastructure Group Access Points offline at Shady Oak Beach 5/9/2016 12:59 Resolved Jeff Dulac Minnetonka 5/10/2016 8:16 Jack Israel Medium - 3-7 days 5/10/2016 7:55

139448 JDE HR/Payroll help with a new hire 5/9/2016 13:26 Resolved Gina Dwyer Eagan Kevin Sundberg 5/9/2016 14:35 Kevin Sundberg Critical - 1 day 5/9/2016 14:35

139449 JDE HR/Payroll Reconcile 941 to GL 5/9/2016 13:32 Resolved Brenda Wendlandt Farmington Dave Schleicher 5/9/2016 13:37 Dave Schleicher Medium - 3-7 days 5/13/2016 14:00

139450 JDE HR/Payroll Password reset 5/9/2016 13:33 Resolved Jesse Meyer-Ruud Edina Kevin Sundberg 5/9/2016 14:00 Kevin Sundberg Medium - 3-7 days 5/9/2016 14:01

of 186


139451 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/9/2016 13:38 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/9/2016 14:19 Kevin Sundberg Medium - 3-7 days 5/9/2016 14:19

139452 Service Desk Jabber Mobile VPNless Connect Service 5/9/2016 13:38 Client to Test Judy Fradenburgh Bloomington Peter Carlson 5/19/2016 15:48 Judy Fradenburgh Medium - 3-7 days

139453 Systems Group F5 certifiicate generation errors 5/9/2016 13:56 Resolved Jeff Sibell LOGIS Jeff Sibell 5/19/2016 11:39 Jeff Sibell Medium - 3-7 days 5/19/2016 11:39

139454 JDE Finance Error when complete Reclass to EFT Payment and Voucher Entry 5/9/2016 14:03 Resolved Maggie Futhey Eagan Jill Davis 5/11/2016 15:46 Jill Davis Medium - 3-7 days 5/11/2016 15:46

139455 Public Safety General Account Set Up 5/9/2016 14:13 Resolved Sena Dahl LOGIS Sena Dahl 5/9/2016 15:12 Sena Dahl Medium - 3-7 days 5/9/2016 15:12

139456 Public Safety General Citrix Log In 5/9/2016 14:15 Resolved Katie Parranto Lakeville 5/9/2016 15:11 Sena Dahl Medium - 3-7 days 5/9/2016 15:11

139457 JDE Finance Need to change payment status 5/9/2016 14:18 New Laurie Aasen Edina Jill Davis 5/9/2016 14:40 Jill Davis Medium - 3-7 days

139458 Public Safety General Training 5/9/2016 14:26 Resolved Sena Dahl LOGIS Sena Dahl 5/9/2016 15:11 Sena Dahl Medium - 3-7 days 5/9/2016 15:11

139459 Network Services Phone email to voicemail help needed 5/9/2016 14:29 Resolved Roger Anderson Hutchinson Joe Rader 5/19/2016 11:36 Joe Rader Medium - 3-7 days 5/19/2016 11:36

139460 RecTrac 1 photo to upload 5/9/2016 14:45 Resolved Renee Brekken Lakeville Paul Norton 5/9/2016 15:44 Paul Norton Medium - 3-7 days 5/9/2016 15:45

139461 RecTrac Log out setting 5/9/2016 14:49 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/9/2016 15:34 Paul Norton Medium - 3-7 days 5/9/2016 15:34

139463 Public Safety General RAIDS and ATACRAIDS UPLOAD ISSUES - Maple Grove PD 5/9/2016 14:50 New Todd Strege Maple Grove John Rogers 5/9/2016 14:51 John Rogers Medium - 3-7 days

139464 Network Services Intermittent timeout problem 5/9/2016 14:57 New Kevin Pikkaraine LOGIS Robert Haight 5/10/2016 8:16 Robert Haight Medium - 3-7 days

139465 Network Services Remove LOGIS Drive Mappings from Servers 5/9/2016 14:59 Resolved John Paulsen LOGIS John Paulsen 5/26/2016 9:06 John Paulsen Medium - 3-7 days 5/26/2016 9:06

139466 Service Desk Please create user for Edina: AsIntern 5/9/2016 15:03 Resolved Katie Bisek Edina Joe Rader 5/10/2016 13:29 Joe Rader Medium - 3-7 days 5/10/2016 13:29

139467 Network Services City of Edina website 5/9/2016 15:07 New Jennifer Bennerotte Edina Jeff Sibell 5/9/2016 15:08 Janelle Day Medium - 3-7 days

139468 Infrastructure Group Cannot access OWA from council chambers wifi 5/9/2016 15:16 Resolved David Klitzke Orono Vu Pham 5/9/2016 15:39 Vu Pham High - 2 days 5/9/2016 15:39

139469 Systems Group New domain name created 5/9/2016 15:17 Resolved Nick Lovejoy Edina Jeff Sibell 5/23/2016 10:29 Jeff Sibell Medium - 3-7 days 5/23/2016 10:29

139470 JDE HR/Payroll ESS Username and password 5/9/2016 15:19 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/9/2016 15:49 Kevin Sundberg Medium - 3-7 days 5/9/2016 15:48

139471 Service Desk Please create user: HealthIntern 5/9/2016 15:32 Resolved Katie Bisek Edina Peter Carlson 5/12/2016 14:28 Peter Carlson Medium - 3-7 days 5/12/2016 14:27

139472 Infrastructure Group Network 5/9/2016 15:33 Resolved John Sutton

Dakota

Communications

Center

Jason Stickler 5/12/2016 13:46 John Sutton Medium - 3-7 days 5/12/2016 13:51

139473 PIMSPIMS RPZ Enhancement - Add files function to Valve Info screen

to keep the actual copy of the annual report5/9/2016 15:41 New Tim Fox

Metropolitan

Airports Commission5/9/2016 15:45 System


due date

139474 JDE HR/Payroll Insight reports 5/9/2016 15:47 Resolved Karrie Glen Lakeville Dave Schleicher 5/18/2016 16:27 Karrie Glen Medium - 3-7 days 5/18/2016 16:11

139475 Network Services Remote Access Policy 5/9/2016 15:49 Resolved Nikki Farrow St. Louis Park Dimitrios Hilton 5/23/2016 10:11 Dimitrios Hilton Medium - 3-7 days 5/23/2016 10:11

139476 PIMS Valve Tests - Add 5/9/2016 15:51 Resolved Prestwich, AndrewMetropolitan

Airports CommissionMaria Rucke 5/10/2016 11:23 Prestwich, Andrew Medium - 3-7 days 5/9/2016 17:34

139477 Network Services NH PCI Scoping Project 5/9/2016 15:55 In Progress Richard Johnson New Hope Dimitrios Hilton 5/12/2016 14:57 Dimitrios Hilton Medium - 3-7 days

139478 Service Desk Websense Changes 5/9/2016 16:02 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/19/2016 10:42 Patty Hartwig Medium - 3-7 days 5/10/2016 16:35

139479 Service Desk New user GV and enable account 5/9/2016 16:09 Resolved Mitchell Winiecki LOGIS Peter Carlson 5/11/2016 15:54 Peter Carlson Medium - 3-7 days 5/11/2016 15:54

139480 Infrastructure Group ALPR System slow when AnyConnected in 5/9/2016 16:12 Resolved Nick Lovejoy Edina Vu Pham 5/10/2016 9:57 Vu Pham Medium - 3-7 days 5/10/2016 9:57

139481 Infrastructure Group2 Credit Card Machines Being Deployed to the Pool Need on PCI

Subnet / VLAN5/9/2016 16:13 Resolved Zachary Stanley (SB Inc) New Hope Jack Israel 5/10/2016 13:25 Jack Israel Medium - 3-7 days 5/10/2016 7:16

139482 Network Services Deactivate and Create a new Temp Badge for Front Desk 5/9/2016 16:14 Resolved Victoria Blackford LOGIS Lori Hackett 5/12/2016 15:16 Lori Hackett Medium - 3-7 days 5/12/2016 15:17

139483 Infrastructure GroupRe: 2 Credit Card Machines Being Deployed to the Pool Need on

PCI Subnet / VLAN5/9/2016 16:18 Resolved Richard Johnson New Hope Virginia Vaske 5/26/2016 9:09 Virginia Vaske Medium - 3-7 days 5/26/2016 9:09

139484 RecTracMinnetonka: RecTrac and Beach Pass Payment renewal change

(VSI Ticket #1269148 / Task ID 129515)5/9/2016 16:27

Pending Vendor

ResponseMary Axel Minnetonka Sue Christiansen 5/27/2016 15:39 Zach Malloch High - 2 days

139485 JDE Finance Hubble Monthly reports 5/9/2016 16:37Pending Client

ResponseKerri Kindsvater White Bear Lake Dave Schleicher 5/12/2016 16:15 Dave Schleicher Medium - 3-7 days

139486 Infrastructure Group FW: Meraki firewall rules 5/9/2016 17:13 Resolved Ryan Browning Edina Jason Stickler 5/20/2016 9:41 Ryan Browning Medium - 3-7 days 5/20/2016 9:41

139487 RecTrac Fitness Memberships in RecTrac 5/9/2016 17:34 Resolved Barbara Showalter Eagan Paul Norton 5/24/2016 16:08 Paul Norton Medium - 3-7 days 5/24/2016 16:07

139488 Service Desk Cisco Jabber password for Debra Sommers a City of New Hope 5/9/2016 18:03Pending Client

ResponseEvan Tuon (SB Inc) New Hope Peter Carlson 5/24/2016 8:42 Peter Carlson Medium - 3-7 days

139489 Infrastructure GroupPlease set up IP Addresses to access the JDE servers for Insight

/ Hubble5/9/2016 18:10 Resolved Dave Schleicher LOGIS Jason Stickler 5/10/2016 8:51 Jason Stickler Medium - 3-7 days 5/10/2016 8:51

139490 JDE HR/Payroll FW: PERA covered payroll report from LOGIS 5/9/2016 19:36 Resolved Brenda Wendlandt Farmington Dave Schleicher 5/9/2016 19:49 Brenda Wendlandt Critical - 1 day 5/10/2016 7:10

139491 Service Desk NETWORK SERVICES: LOGIS Password Change 5/10/2016 5:17 Resolved Janelle Day LOGIS Peter Carlson 5/10/2016 7:37 Peter Carlson Medium - 3-7 days 5/10/2016 7:37

139492 Service Desk FW: Your LOGIS password will expire in 13 day(s) 5/10/2016 7:11 Resolved Rose Kruchten

Dakota

Communications

Center

Peter Carlson 5/13/2016 8:05 Diane Bodeen Medium - 3-7 days 5/10/2016 14:14

of 186


139493 Network Services RE: Summer Intern 5/10/2016 7:43 Resolved Ray Jozwiak LOGIS Joe Rader 5/23/2016 8:24 Joe Rader Medium - 3-7 days 5/23/2016 8:24

139494 Network Services Spyware on Computer 5/10/2016 8:06 Resolved Sena Dahl LOGIS Dimitrios Hilton 5/10/2016 9:38 Dimitrios Hilton Medium - 3-7 days 5/10/2016 9:38

139495 Network Services GOLDENVALLEYMN.GOV Annual Renewal for Golden Valley 5/10/2016 8:07 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/12/2016 9:53 Lori Hackett Medium - 3-7 days 5/12/2016 9:53

139496 Systems Group Service Alertdisks is WARNING 5/10/2016 8:26 Resolved Joe Rader LOGIS Jeff Sibell 5/19/2016 11:38 Jeff Sibell Medium - 3-7 days 5/19/2016 11:38

139497 JDE HR/Payroll ESS Usernames and Passwords 5/10/2016 8:30 Resolved Patti Kent Shakopee Kevin Sundberg 5/10/2016 8:53 Kevin Sundberg Medium - 3-7 days 5/10/2016 10:04

139499 Infrastructure Group PMDC connection 5/10/2016 8:42Pending Client

ResponseJason Shostedt Richfield Jason Stickler 5/25/2016 7:00 Jason Shostedt Medium - 3-7 days

139501 RecTrac Cash journal sort option - will not sort by paycode 5/10/2016 8:44 Resolved Kris Ryan Maple Grove Sue Christiansen 5/13/2016 8:41 Sue Christiansen Medium - 3-7 days 5/13/2016 8:41

139503 JDE HR/Payroll Monthly Payroll - PERA Deduction 5/10/2016 8:50 Resolved Patti Kent Shakopee Nikki Heinbuch 5/20/2016 11:24 Nikki Heinbuch Medium - 3-7 days 5/20/2016 14:02

139504 PIMS WBL - Confirmation of your PayPal Payflow Service 5/10/2016 8:53 In Progress Kerri Kindsvater White Bear Lake Maria Rucke 5/10/2016 8:53 Maria Rucke Medium - 3-7 days

139505 PIMSPIMS RPZ- 1020 Test Report form, 1056 Test Report form, 1013

Test Report form, 1015 Test Report form5/10/2016 8:55 New Chris Rosival Lakeville Maria Rucke 5/10/2016 8:55 Maria Rucke


due date

139506 Network Services BiWeb - HIGH PRIORITY 5/10/2016 8:59 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 5/10/2016 12:14 Peter Carlson Medium - 3-7 days 5/10/2016 12:13

139507 PIMS RPZ Pims - data source.xls 5/10/2016 9:00 New Eileen Tierney St. Louis Park Ray Jozwiak 5/10/2016 9:05 Eileen TierneyProject - no specified

due date

139508 JDE HR/Payroll NEW HIRE SETUP FOR ESS 5/10/2016 9:03 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/10/2016 10:03 Julie Nowlan Medium - 3-7 days 5/10/2016 9:29

139510 Service Desk FW: SharePoint - Logis 5/10/2016 9:26 Resolved Jayson Solberg Rosemount Joe Rader 5/12/2016 16:18 Joe Rader Medium - 3-7 days 5/12/2016 16:18

139511 ClassLocked out of CLASS (plus needs to be added to same group as

Bob Keeney)5/10/2016 9:31 Resolved Jonathan Moore Eagan Sue Christiansen 5/11/2016 9:54 Sue Christiansen Medium - 3-7 days 5/11/2016 9:54

139512 Network Services Apply Renewed Symantec Licenses - RI 5/10/2016 9:32 Resolved Sally Morton Richfield Chad Remick 5/11/2016 10:45 Chad Remick Medium - 3-7 days 5/11/2016 10:49

139513 Special AssessmentsDaily interest calculations - Change processes to incorporate

Leap Year days (366 vs. 365)5/10/2016 9:36 Ready for Release Norb Vossen LOGIS Norb Vossen 5/23/2016 11:56 Lonnie Rolf


due date

139514 JDE Finance New PC - Jason Sturges at Hutchinson Utilities 5/10/2016 9:41 Resolved Jackie Penke Hutchinson Jill Davis 5/10/2016 13:27 Jackie Penke Medium - 3-7 days 5/12/2016 16:13

139515 Utility Billing Error Message 5/10/2016 9:42 Resolved Lori Lohmann Edina Pat Lindquist 5/10/2016 13:16 Pat Lindquist Medium - 3-7 days 5/10/2016 13:16

139516 Network Services Anoka PD reports slowness 5/10/2016 9:44 Resolved George Jensen Anoka County JLEC Joe Rader 5/11/2016 8:35 George Jensen Medium - 3-7 days 5/11/2016 8:34

139517 RecTrac Maple Grove: Current Receipt Lookup - VSI Ticket #1269435 5/10/2016 9:57 Resolved Kris Ryan Maple Grove Paul Norton 5/11/2016 11:53 Paul Norton Medium - 3-7 days 5/11/2016 11:53

139518 JDE Finance Robbinsdale open gov 5/10/2016 10:04Pending Client

ResponseLarry Jacobson Robbinsdale Dave Schleicher 5/26/2016 9:41 Dave Schleicher Medium - 3-7 days

139519 Utility Billing DELETE .LINK 5/10/2016 10:05 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/10/2016 10:11 Pat Lindquist Medium - 3-7 days 5/10/2016 10:11

139520 JDE Finance Training Request 5/10/2016 10:07Pending Client

ResponseLarry Jacobson Robbinsdale Jill Davis 5/12/2016 14:58 Larry Jacobson Medium - 3-7 days

139521 JDE HR/Payroll JDE Password Reset 5/10/2016 10:08 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/10/2016 10:12 Kevin Sundberg Medium - 3-7 days 5/10/2016 10:17

139522 Systems Group FW: PROBLEM Host Alert is DOWN 5/10/2016 10:08 New Patty Hartwig Brooklyn Center Brent Rebischke 5/11/2016 8:43 Patty Hartwig Medium - 3-7 days

139523 Systems Group logissup password lock for Golden Valley 5/10/2016 10:13 Resolved Brian Peterson LOGIS Jeff Sibell 5/18/2016 7:53 Jeff Sibell Medium - 3-7 days 5/18/2016 7:53

139525 JDE Finance Batch #16088 - Doc Type JM (PIMS) but should be Park / Rec 5/10/2016 10:28 Resolved Tom Nesseth Lakeville Dave Schleicher 5/10/2016 11:01 Tom Nesseth Medium - 3-7 days 5/10/2016 11:19

139527 JDE Finance moving columns on grid 5/10/2016 10:41 Resolved JoAnn Eagen Farmington Jill Davis 5/10/2016 11:27 Jill Davis Medium - 3-7 days 5/10/2016 11:27

139528 RecTrac league online registration not working? 5/10/2016 10:42 Resolved Kacie Robinson Lakeville Paul Norton 5/11/2016 16:30 Kacie Robinson High - 2 days 5/11/2016 15:06

139529 Infrastructure Group Cannot access ecases.logis.org 5/10/2016 10:44 Resolved Jayson Solberg Rosemount John Wondra 5/17/2016 12:30 Jayson Solberg Medium - 3-7 days 5/17/2016 7:48

139530 Systems GroupConfigure Linked Servers for SL AVOLVE testing and production

implementations5/10/2016 10:45 Resolved Lonnie Rolf LOGIS Brian Peterson 5/10/2016 16:02 Brian Peterson Medium - 3-7 days 5/10/2016 16:02

139531 Network Services Unlock request 5/10/2016 10:47 Resolved Justin March Richfield Joe Rader 5/10/2016 10:50 Joe Rader Medium - 3-7 days 5/10/2016 10:49

139532 Infrastructure Group Print access from PCI vlan 5/10/2016 10:50 Resolved Ryan Browning Edina Jason Stickler 5/17/2016 16:40 Ryan Browning High - 2 days 5/18/2016 11:06

139533 Network Services Apply Renewed Symantec Licenses - LOGIS 5/10/2016 10:52 Resolved Janelle Day LOGIS Chad Remick 5/11/2016 11:16 Chad Remick Medium - 3-7 days 5/11/2016 11:17

139534 Infrastructure GroupSet up IP (Jonathan Moore, Eagan) with access to the lo-

classdb1 server5/10/2016 10:52 Resolved Sue Christiansen LOGIS Jude Giron 5/11/2016 9:52 Sue Christiansen High - 2 days 5/11/2016 9:52

139536 RecTrac Golden Valley: Can't make partial refunds 5/10/2016 11:03 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/12/2016 15:09 Paul Norton Medium - 3-7 days 5/12/2016 15:11

139537 Service DeskPPS Database - Redirected Restore of PIMSDB and PDSDB from

SL to KEEP5/10/2016 11:31 Resolved Lonnie Rolf LOGIS Peter Carlson 5/11/2016 12:26 Lonnie Rolf Medium - 3-7 days 5/12/2016 8:48

139538 JDE Finance Time out 5/10/2016 12:38 In Progress Linda Fink Eagan Jill Davis 5/24/2016 8:12 Linda Fink Medium - 3-7 days

139539 JDE HR/Payroll Fwd: PERA covered payroll report from LOGIS 5/10/2016 12:42 Resolved Fran Hanson Coon Rapids Dave Schleicher 5/10/2016 15:12 Fran Hanson Medium - 3-7 days 5/11/2016 9:13

139540 JDE Finance Emailing - Hierarchies - Rev_Exp Master - All Funds.pdf 5/10/2016 13:06 New Robin Hanson Farmington 5/10/2016 13:06 Robin Hanson Medium - 3-7 days

of 186


139541 Network Services Websense changes 5/10/2016 13:11 Resolved Adam Knauer Golden Valley Peter Carlson 5/13/2016 8:45 Peter Carlson Medium - 3-7 days 5/18/2016 8:22

139542 Service Desk Add person to LO PD Steering 5/10/2016 13:13 Resolved Tom Folie LOGIS Joe Rader 5/10/2016 13:44 Joe Rader Medium - 3-7 days 5/10/2016 13:44

139544 LOGIS WebsiteCreate re-direct from http://blog.logis.org/feed to

http://www.logis.org/blog/feed/5/10/2016 13:18 New Paul Norton LOGIS Paul Norton 5/26/2016 16:13 Paul Norton Medium - 3-7 days

139545 RecTracLakeville Arts Center Kiosk - VIC button blinks red: VIC

installation error message (VSI Ticket #1269441)5/10/2016 13:27 Resolved Stefan Bakken Lakeville Sue Christiansen 5/13/2016 9:32 Sue Christiansen Medium - 3-7 days 5/13/2016 9:32

139546 Service Desk New User 5/10/2016 13:28 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/19/2016 11:37 Patty Hartwig Medium - 3-7 days 5/19/2016 11:36

139547 Network Services Apply Renewed Symantec Licenses - GV 5/10/2016 13:31 Resolved Beth Yurchisin Golden Valley Chad Remick 5/11/2016 11:57 Beth Yurchisin Medium - 3-7 days 5/11/2016 11:08

139549 JDE Finance tungsten check run missing image for PID 11527 5/10/2016 13:40 New Sheri Robertson Maple Grove 5/10/2016 13:40 Sheri Robertson Medium - 3-7 days

139550 Service Desk Review stale accounts 5/10/2016 13:46 In Progress Kevin Pikkaraine LOGIS Peter Carlson 5/20/2016 14:07 Peter Carlson Medium - 3-7 days

139551 Service Desk Non Token Account Enables 5/10/2016 13:49 Resolved Stefan Bakken Lakeville Joe Rader 5/11/2016 17:06 Michael Meyer Medium - 3-7 days 5/10/2016 13:52

139552 RecTracLakeville Heritage Center: VIC button on Kiosk blinking red after

RecTrac .11 update5/10/2016 13:59 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 5/10/2016 15:04 Sue Christiansen Medium - 3-7 days 5/10/2016 14:57

139553 JDE Finance Hubble Training 5/10/2016 14:05 Resolved Jeff Zuba Robbinsdale Dave Schleicher 5/12/2016 19:43 Dave Schleicher Medium - 3-7 days 5/12/2016 19:43

139554 RecTracMove the "Add to Cart" button on WebTrac from the bottom to

the top of the page5/10/2016 14:19 Resolved Kelly O'Dea Minnetonka Paul Norton 5/10/2016 14:22 System Medium - 3-7 days 5/10/2016 14:22

139555 Service Desk New CSO 5/10/2016 14:19 Resolved Stefan Bakken Lakeville Peter Carlson 5/13/2016 15:40 Stefan Bakken Medium - 3-7 days 5/13/2016 15:40

139556 RecTracShe would like the "Add to Cart" button on WebTrac moved from

the bottom to the top of the screen5/10/2016 14:22 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/10/2016 14:25 Paul Norton Medium - 3-7 days 5/10/2016 14:25

139557 RecTracShe would like the background color for the "Add to Cart" button

on WebTrac changed to blue5/10/2016 14:25 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 14:28 Paul Norton Medium - 3-7 days 5/10/2016 14:31

139558 JDE Finance Tungsten - Approval setup changes 5/10/2016 14:27 Resolved Lisa Reiten Apple Valley Jill Davis 5/11/2016 8:47 Jill Davis Medium - 3-7 days 5/11/2016 8:47

139559 Network Services VPNless Jabber Mobile Connect Request for Golden Valley 5/10/2016 14:27 Client to Test Beth Yurchisin Golden Valley Joe Rader 5/24/2016 9:21 Joe Rader Medium - 3-7 days

139560 JDE HR/Payroll Central Pension Leave 5/10/2016 14:38 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/10/2016 14:46 Nikki Heinbuch Medium - 3-7 days 5/10/2016 14:46

139561 Network Services Change Distribution List "LO RecTrac 3.1" 5/10/2016 14:40 Resolved Paul Norton LOGIS Peter Carlson 5/10/2016 14:49 Peter Carlson Medium - 3-7 days 5/10/2016 14:49

139562 RecTracLakeville Arts Center: Tickets do not automatically print when

sold (VSI Ticket #1269393)5/10/2016 14:41 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/18/2016 8:56 Sue Christiansen High - 2 days 5/18/2016 8:56

139563 RecTrac delete a report we made “LA – Comment Activity Roster” 5/10/2016 14:42 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 14:53 Paul Norton Medium - 3-7 days 5/10/2016 14:55

139564 PIMS ePermits follow up 5/10/2016 14:43 Resolved Angie McIntire Ramsey Maria Rucke 5/10/2016 15:05 Maria Rucke Medium - 3-7 days 5/10/2016 15:05

139565 RecTracMinnetonka Credit Card: RECTRAC-UNABLE TO QUERY

TRANSACTION AT PNP - CURL SEND FAILED5/10/2016 14:46 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/11/2016 11:40 Sue Christiansen Medium - 3-7 days 5/11/2016 11:40

139566 PIMS Paypal -Golden Valley 5/10/2016 14:48 Resolved Sue Watson Golden Valley Maria Rucke 5/10/2016 15:03 Maria Rucke Medium - 3-7 days 5/10/2016 15:03

139567 RecTracMinnetonka: Class/RecTrac Registration Totals; VSI Ticket

#12711245/10/2016 15:05

Pending Client

ResponseLorry Mendez-Burns Minnetonka Paul Norton 5/19/2016 16:17 Microsoft Exchange Medium - 3-7 days

139568 Infrastructure Group Phones not registering at Minnetonka 5/10/2016 15:06 Client to Test Jeff Dulac Minnetonka Jason Stickler 5/10/2016 15:42 Jeff Dulac Critical - 1 day

139569 Special Assessments BC - Interest Calculators not working 5/10/2016 15:06 In Progress Jesse Anderson Brooklyn Center Norb Vossen 5/10/2016 16:31 Norb Vossen High - 2 days

139570 Infrastructure Group MG - transit switch assistance 5/10/2016 15:12 Resolved Matt Henning Maple Grove Jack Israel 5/11/2016 9:28 Matt Henning Medium - 3-7 days 5/11/2016 9:28

139571 JDE HR/Payroll New Employee - Courneya 5/10/2016 15:16 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/10/2016 16:02 Kevin Sundberg Medium - 3-7 days 5/10/2016 16:05

139572 Network Services Apply Renewed Symantec Licenses - EP 5/10/2016 15:18 Resolved James Goldenstein Eden Prairie Chad Remick 5/11/2016 11:41 Chad Remick Medium - 3-7 days 5/11/2016 11:39

139574 PIMS Discrepancy in April PIMs Upload to JDE 5/10/2016 15:34 Resolved Julie Carlson Apple Valley Maria Rucke 5/16/2016 9:41 Maria Rucke Critical - 1 day 5/16/2016 9:41

139575 Network Services hosted backups 5/10/2016 15:35 Resolved Craig Beers Minnetonka Scott Crocker 5/11/2016 12:41 Scott Crocker High - 2 days 5/11/2016 12:41

139576 JDE HR/Payroll Employee Termination 5/10/2016 15:35 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/11/2016 7:17 Denise Heimerman Medium - 3-7 days 5/10/2016 16:21

139577 Infrastructure Group A-Fire-User VPN Group Update 5/10/2016 15:42 Resolved Stefan Bakken Lakeville John Wondra 5/17/2016 7:48 John Wondra Medium - 3-7 days 5/17/2016 7:48

139579 Infrastructure Group allow port 9443 5/10/2016 15:45 Resolved Don Tomlinson Austin Virginia Vaske 5/12/2016 7:54 Virginia VaskeProject - no specified

due date5/12/2016 7:55

139580 Infrastructure Group New Server Installation - What VLAN should it be on? 5/10/2016 15:48 Client to Test Sue Donovan Mendota Heights John Wondra 5/25/2016 15:10 John Wondra Medium - 3-7 days

139581 JDE HR/Payroll ESS 5/10/2016 16:09 Resolved Shari Rains New Hope Kevin Sundberg 5/10/2016 16:33 Kevin Sundberg Medium - 3-7 days 5/10/2016 16:33

139582 Service Desk Creekside Greeting Changes! 5/10/2016 16:21 Resolved Judy Fradenburgh Bloomington Joe Rader 5/23/2016 8:25 Joe Rader Medium - 3-7 days 5/23/2016 8:25

139584 RecTrac Plug'n Pay errors from 5/10/16 outage 5/10/2016 16:33 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 15:21 Sue Christiansen Medium - 3-7 days 5/16/2016 15:21

139585 RecTrac Another error message 5/10/2016 17:01 Resolved Mary Axel Minnetonka Sue Christiansen 5/11/2016 11:47 Sue Christiansen Medium - 3-7 days 5/11/2016 11:47

139586 RecTracRECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL

SEND FAILED5/10/2016 17:06 Resolved Sue Christiansen LOGIS Sue Christiansen 5/10/2016 17:18 Sue Christiansen Medium - 3-7 days 5/10/2016 17:18

139587 RecTracPlug N Pay failure - 5/10/16 - including questions about

WebTrac notifications (VSI Ticket #1269709)5/10/2016 17:17

Pending Client

ResponseLogis Internal LOGIS Sue Christiansen 5/13/2016 13:58 Sue Christiansen High - 2 days

of 186


139588 RecTrac WebExpress (RecTrac) Processing Problem 5/10/2016 17:25 Client to Test Barbara Showalter Eagan Sue Christiansen 5/11/2016 15:14 Sue Christiansen Medium - 3-7 days

139589 Network Services Password Reset 5/11/2016 7:15 Resolved Tami Maddio Eagan Peter Carlson 5/11/2016 8:03 Tami Maddio Medium - 3-7 days 5/11/2016 7:44

139590 Network Services Computer Issue 5/11/2016 7:56 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days

139591 Service DeskAdd Barbara Showalter ([email protected]) to the LO

RecTrac 3.1 <[email protected]> mailing list5/11/2016 7:57 Resolved Sue Christiansen LOGIS Peter Carlson 5/11/2016 9:24 Sue Christiansen Medium - 3-7 days 5/11/2016 9:04

139592 Systems Group SQL database accounts 5/11/2016 7:58 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)


139593 RecTracLakeville: How to add a balance to a new account - VSI Ticket

#12698495/11/2016 8:15 Resolved Tom Nesseth Lakeville Paul Norton 5/20/2016 15:52 Paul Norton Medium - 3-7 days 5/20/2016 15:51

139594 JDE HR/Payroll password resets 5/11/2016 8:25 Resolved Angie McIntire Ramsey Dave Schleicher 5/11/2016 9:03 Dave Schleicher Medium - 3-7 days 5/13/2016 14:00

139597 Network Services Entrust Soft Token - Reset 5/11/2016 8:33 Resolved Sue Donovan Mendota Heights Peter Carlson 5/11/2016 9:11 Peter Carlson Medium - 3-7 days 5/11/2016 9:12

139598 Infrastructure Group IP Route 5/11/2016 8:36 Resolved Trevor Stewart Lakeville Jack Israel 5/11/2016 11:10 Jack Israel Medium - 3-7 days 5/17/2016 13:06

139600 RecTrac Registration Issue on Webtract 5/10/16 5/11/2016 8:59 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 9:57 Sue Christiansen Medium - 3-7 days 5/11/2016 9:57

139601 Infrastructure GroupAllow access from RSC and Bloomington for Production and

Training (TriTech CAD & Mobile)5/11/2016 9:00 Resolved Terry Hoium LOGIS John Wondra 5/24/2016 10:01 John Wondra Medium - 3-7 days 5/24/2016 10:01

139602 Service Desk Activate Domain Account 5/11/2016 9:01 Resolved Keith Anderson LOGIS Peter Carlson 5/11/2016 9:06 Peter Carlson Medium - 3-7 days 5/11/2016 9:05

139603 Utility Billing Residentail Sewer Consumption for 2015 Report 5/11/2016 9:10 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/11/2016 11:27 Pat Lindquist High - 2 days 5/11/2016 11:27

139604 Network Services Sports Center PCI Computer Slow Issues 5/11/2016 9:13 Client to Test Don Rambow White Bear Lake Chad Remick 5/11/2016 10:30 Chad Remick Medium - 3-7 days

139605 Utility Billing Woodbury RE: Cancel On Line Account 5/11/2016 9:21 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/11/2016 9:37 Pat Lindquist Medium - 3-7 days 5/11/2016 9:37

139606 PIMS Permit Data Request 5/11/2016 9:22 Resolved Michelle Benson Hennepin County Judd Harper 5/19/2016 8:36 Judd Harper Medium - 3-7 days 5/19/2016 8:36

139607 Utility Billing ACH 5/11/2016 9:28 Resolved Joanna Ip St. Louis Park Pat Lindquist 5/11/2016 10:29 Pat Lindquist Medium - 3-7 days 5/11/2016 10:29

139608 Public Safety General Set up new computer with LOGIS apps 5/11/2016 9:34 Resolved Jason Schmitz Lonsdale Jason Ehlers 5/18/2016 4:53 Jason Ehlers Medium - 3-7 days 5/18/2016 4:53

139609 JDE HR/Payroll JDE/ESS access 5/11/2016 9:41 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/11/2016 11:47 Dave Schleicher Medium - 3-7 days 5/11/2016 10:01


139611 Infrastructure Group FW: Braemar Arena open Wifi mail 5/11/2016 9:59 Resolved Ryan Browning Edina Adam Maloney 5/17/2016 16:03 Adam Maloney Medium - 3-7 days 5/17/2016 16:03

139612Public Safety

DevelopmentMNCIS agency notifications of errors/rejections 5/11/2016 10:03 Resolved Jason Ehlers LOGIS John Rogers 5/13/2016 6:28 Matt O'Brien High - 2 days 5/13/2016 6:28

139613 Public Safety Mobiles Re: Richfield citation 271816201296 5/11/2016 10:05 Resolved Natalie Johnson Richfield Jason Ehlers 5/23/2016 11:45 Jason Ehlers Medium - 3-7 days 5/23/2016 11:45

139614 Infrastructure Group FA - Redundant Fiber link is down 5/11/2016 10:24Pending Vendor

ResponseRob Boerboom Farmington Vu Pham 5/18/2016 18:28 Vu Pham Medium - 3-7 days

139615 Network Services New Employee Set Up - Robert Schlick 5/11/2016 10:28 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/24/2016 12:23 Lori Hackett Medium - 3-7 days 5/24/2016 12:23

139618 RecTracGolden Valley: Beer/Wine Permit on Receipt - VSI Ticket

#12697325/11/2016 10:34

Pending Client

ResponseSheila Van Sloun Golden Valley Paul Norton 5/13/2016 9:33 Paul Norton Medium - 3-7 days


139620 Infrastructure Group FW: Network 5/11/2016 10:45 Resolved Ryan Browning Edina Adam Maloney 5/17/2016 8:26 Adam Maloney Medium - 3-7 days 5/17/2016 8:15

139621 JDE HR/Payroll Remove ESS Access 5/11/2016 10:56 Resolved Patti Kent Shakopee Kevin Sundberg 5/11/2016 12:17 Patti Kent Medium - 3-7 days 5/11/2016 12:14

139622 Infrastructure Group QRadar port for Adaxes Server 5/11/2016 10:56 Resolved Dimitrios Hilton LOGIS John Wondra 5/12/2016 7:56 Dimitrios Hilton Medium - 3-7 days 5/12/2016 7:56

139623 Systems Group FW: "Master Repository Update failed" events received 5/11/2016 10:57 Resolved George Jensen Anoka County JLEC John Paulsen 5/18/2016 9:37 John Paulsen Medium - 3-7 days 5/18/2016 9:37

139624 Network Services Monitor FA fiber ports in Nagios 5/11/2016 11:01 New Jack Israel LOGIS Joe Rader 5/11/2016 11:18 Adam Maloney Medium - 3-7 days

139625 Network Services coonrapidsmn.gov domain renewal 5/11/2016 11:05 Resolved Dave Sack Coon Rapids Lori Hackett 5/12/2016 11:04 Lori Hackett Medium - 3-7 days 5/12/2016 9:58

139626 RecTracRE: Moving the "Add to Cart" Button in WebTrac to the Top of

the Screen5/11/2016 11:13 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/11/2016 11:24 Paul Norton Medium - 3-7 days 5/11/2016 11:24

139627 Network Services Access to Crystal Reports for Enterprise 5/11/2016 11:17Pending Client

ResponseDaniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)

Lori Hackett 5/12/2016 11:16 Lori Hackett Medium - 3-7 days

139628 Utility BillingJournal with out detail on them in the archive batches. batch

3306 and 33095/11/2016 11:27 In Progress Carol Mehlhaff Lakeville Pat Lindquist 5/11/2016 13:34 Pat Lindquist Medium - 3-7 days

139629 Utility Billing Add Letter 5/11/2016 11:35 In Progress Tammy Geurkink Golden Valley Pat Lindquist 5/24/2016 15:37 Pat Lindquist Medium - 3-7 days

139631 Utility Billing Delete ebill acct 5/11/2016 11:36 Resolved Lori Lohmann Edina Pat Lindquist 5/11/2016 13:36 Pat Lindquist Medium - 3-7 days 5/11/2016 13:36

139632 Network Services Symatec Upgrade 5/11/2016 11:42Pending Client

ResponseJames Goldenstein Eden Prairie Chad Remick 5/17/2016 9:30 Chad Remick Medium - 3-7 days

139633 Service Desk Officer removal 5/11/2016 11:48 Resolved Karen WhittakerRice/Steele

Consolidated PSAPPeter Carlson 5/12/2016 8:37 Jason Ehlers Medium - 3-7 days 5/12/2016 8:36

139634 Network Services Setup AD authentication in SEPM 5/11/2016 12:01 Resolved Beth Yurchisin Golden Valley Chad Remick 5/12/2016 8:08 Beth Yurchisin Medium - 3-7 days 5/12/2016 8:07

of 186


139635 PIMSWI - Refresh Parcel and Owner related information from the

County5/11/2016 12:10

Pending Client

ResponseMeg Feikema Willmar Lonnie Rolf 5/11/2016 13:13 Lonnie Rolf


due date

139636 Network Services High - Citrix Password reset 5/11/2016 12:12 Resolved Lynn Vasquez Eagan Joe Rader 5/11/2016 13:22 Joe Rader Medium - 3-7 days 5/11/2016 13:22

139637 JDE Finance Capital Assets - Mass Disposal of assets issue 5/11/2016 12:15 New Tracy Geise Farmington 5/12/2016 15:50 Jill Davis Medium - 3-7 days

139638 JDE HR/Payroll new ess users 5/11/2016 12:20 Resolved Carrie Person Edina Kevin Sundberg 5/11/2016 15:23 Kevin Sundberg Medium - 3-7 days 5/11/2016 15:23

139639 Infrastructure GroupLocate a report that would give the Utility Billing department

statistics on input selected from UB Call Center5/11/2016 12:23 New Joe Gibbs Eagan Jude Giron 5/11/2016 12:27 Jude Giron Medium - 3-7 days

139640 JDE HR/Payroll Enroll EE 107709 in MED AEA OO 5/11/2016 12:32 Resolved Kim Hansen Austin Nikki Heinbuch 5/16/2016 8:34 Nancy Hilary Medium - 3-7 days 5/16/2016 8:34

139641 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/11/2016 12:36 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/12/2016 8:07 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:08

139642 Utility Billing Accounts not billed in Cycle 3 5/11/2016 12:46 Resolved Clara Hilger South St. Paul Pat Lindquist 5/20/2016 15:59 Clara Hilger Medium - 3-7 days 5/20/2016 15:58

139643 RecTrac 5/10/16 WebTrac double charged customer (Megan Kanozik) 5/11/2016 12:56Pending Vendor

ResponseKris Ryan Maple Grove Sue Christiansen 5/11/2016 14:31 Sue Christiansen Medium - 3-7 days

139644 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/11/2016 13:07 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/13/2016 12:12 Shady Oak2 Medium - 3-7 days 5/12/2016 8:02

139645 JDE HR/Payroll Employee Termination - Various 5/11/2016 13:09 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/12/2016 9:33 Denise Heimerman Medium - 3-7 days 5/12/2016 9:33

139646 RecTracLakeville Arts Center: Tickets "locked" online are unavailable for

purchase (VSI Ticket #1269989)5/11/2016 13:20

Pending Vendor

ResponseJoe Masiarchin Lakeville Sue Christiansen 5/23/2016 14:00 Joe Masiarchin Medium - 3-7 days

139647 Utility Billing ebilling accts to delete 5/11/2016 13:22 Resolved Lori Lohmann Edina Pat Lindquist 5/12/2016 10:21 Pat Lindquist Medium - 3-7 days 5/12/2016 10:21

139648 RecTrac Remove "Add Credit" link from My Account under Webtrac 5/11/2016 13:29 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 14:17 Sue Christiansen Medium - 3-7 days 5/11/2016 14:17

139649 JDE Finance Insight question 5/11/2016 13:49 Resolved Sheri Robertson Maple Grove Dave Schleicher 5/12/2016 8:32 Sheri Robertson Medium - 3-7 days 5/12/2016 8:49

139651 RecTrac can't find canceled activity? 5/11/2016 13:53 New Kacie Robinson Lakeville Sue Christiansen 5/11/2016 13:53 System Medium - 3-7 days

139653 RecTracLakeville: Color of Add to Cart Background for Venue Ticketing:

VSI Ticket #12698375/11/2016 13:55 Resolved Joe Masiarchin Lakeville Paul Norton 5/11/2016 14:55 Paul Norton Medium - 3-7 days

139654 RecTrac Eagan: Preparing Cascade Bay for season 5/11/2016 13:55Pending Client

ResponseDan Cook Eagan Paul Norton 5/18/2016 14:01 Paul Norton Medium - 3-7 days

139655 JDE Finance Please delete this batch/last page in batch 5/11/2016 13:56 Resolved Brandi Aitkin Apple Valley Jill Davis 5/11/2016 14:12 Brandi Aitkin Medium - 3-7 days 5/11/2016 14:06

139656 Infrastructure Group PD VLan Access 5/11/2016 13:59 Resolved Philip Dubbe Shakopee Virginia Vaske 5/20/2016 9:29 Virginia Vaske Medium - 3-7 days 5/20/2016 9:29

139657 JDE Finance FA Question 5/11/2016 14:00 In Progress Rhonda O'Loughlin Richfield Jill Davis 5/11/2016 15:45 Rhonda O'Loughlin Medium - 3-7 days

139658 JDE HR/PayrollFW: Electronic Timesheet Set-up user id's and passwords

needed5/11/2016 14:04 Resolved Gina Dwyer Eagan Kevin Sundberg 5/11/2016 16:14 Kevin Sundberg Medium - 3-7 days 5/11/2016 16:14

139659 JDE HR/Payroll FW: Andrew's JD Edwards ESS User ID and Password needed 5/11/2016 14:11 Resolved Gina Dwyer Eagan Kevin Sundberg 5/11/2016 16:29 Kevin Sundberg Medium - 3-7 days 5/11/2016 16:29

139660 JDE Finance Please delete BATCH - BI11BE 5/11/2016 14:19 Resolved Brandi Aitkin Apple Valley Jill Davis 5/11/2016 14:32 Jill Davis Medium - 3-7 days 5/11/2016 14:33

139661 Network Services IronPort Adjustments per Cisco call 5/11/2016 14:24 In Progress Brian Peterson LOGIS Brian Peterson 5/16/2016 15:33 Brian Peterson Medium - 3-7 days

139662 JDE Finance PID # to be cleared 5/11/2016 14:42 Resolved JoAnn Eagen Farmington Jill Davis 5/11/2016 15:17 Jill Davis Medium - 3-7 days 5/11/2016 15:17

139663 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/11/2016 14:42 Resolved David Biren Minnetonka Kevin Sundberg 5/11/2016 14:48 Kevin Sundberg Medium - 3-7 days 5/11/2016 14:48

139664 JDE HR/Payroll New ESS employees 5/11/2016 15:00 Resolved Kathy Jo Price Apple Valley Kevin Sundberg 5/12/2016 8:19 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:19

139665 Infrastructure Group Request Port Configuration for Henn Co Meraki Installaion 5/11/2016 15:02 Resolved Beth Yurchisin Golden Valley Jason Stickler 5/23/2016 8:05 Jason Stickler Medium - 3-7 days 5/23/2016 8:05

139666 JDE HR/Payroll New ESS employee 5/11/2016 15:03 Resolved Kathy Jo Price Apple Valley Kevin Sundberg 5/12/2016 8:53 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:52

139667 JDE HR/Payroll payroll login 5/11/2016 15:08 Resolved Larson Kate New Hope Nikki Heinbuch 5/11/2016 17:33 Larson Kate Medium - 3-7 days 5/12/2016 7:59

139669 JDE Finance Insight License assigned 5/11/2016 15:16 Resolved Sheri Robertson Maple Grove Dave Schleicher 5/16/2016 9:14 Sheri Robertson Medium - 3-7 days 5/13/2016 13:48

139670 JDE HR/Payroll Need help to see why my taxes excludable is off... 5/11/2016 15:21 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/16/2016 16:25 Julie Nowlan Medium - 3-7 days 5/16/2016 16:05

139671 PIMS Unable to Enter New Inspection Record 5/11/2016 15:31 Resolved Judy Laufenburger Edina Judd Harper 5/12/2016 8:46 Judd Harper Medium - 3-7 days 5/12/2016 8:46

139672 PIMS ePermits - Update City logos 5/11/2016 15:38 In Progress Judd Harper LOGIS Judd Harper 5/11/2016 15:47 Lonnie Rolf Medium - 3-7 days

139673 Utility Billing Sewer rate problem 5/11/2016 15:38 In Progress Brittany Wright Farmington Pat Lindquist 5/26/2016 8:44 Pat Lindquist Medium - 3-7 days

139674 RecTrac Home vs Away 5/11/2016 15:45 New Kacie Robinson Lakeville Paul Norton 5/11/2016 15:45 System High - 2 days

139675 Utility Billing 10956 MAGNOLIA DELETE . LINK 5/11/2016 15:50 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/12/2016 10:10 Pat Lindquist Medium - 3-7 days 5/12/2016 10:10

139676 PIMSSeptic - Trying to Print Letters for Sites that Have not had

Maintenance in 3 years 5/11/2016 15:59 New Chris Rosival Lakeville Judd Harper 5/12/2016 8:33 Judd Harper Medium - 3-7 days

139677 Infrastructure Group Quote Request 5/11/2016 16:09 New Patty Hartwig Brooklyn Center Jude Giron 5/17/2016 13:16 Lori Hackett Medium - 3-7 days

139678 JDE Finance Hubble Account Setup 5/11/2016 16:10 Resolved John Peterson St. Louis Park Dave Schleicher 5/13/2016 11:10 Dave Schleicher Medium - 3-7 days 5/13/2016 11:10

139679 Tracker AdminEmails initiated from Tracker do not always appear as journal

entries5/11/2016 16:14

Pending Client

ResponsePat Lindquist LOGIS Sue Christiansen 5/23/2016 8:14 Sue Christiansen Medium - 3-7 days

of 186


139680 Property Data SLP - Tax Capacity not calculating right 5/11/2016 16:15Pending Client

ResponseBridget Nathanson St. Louis Park Norb Vossen 5/17/2016 16:17 Norb Vossen Medium - 3-7 days

139681 Service Desk Restore EA-Video2 5/11/2016 16:52 Resolved Mark Holm Eagan Joe Rader 5/19/2016 10:45 Joe Rader Medium - 3-7 days 5/19/2016 10:45

139682 JDE Finance May Visa Excel.xlsx 5/11/2016 18:23 Resolved JoAnn Eagen Farmington Dave Schleicher 5/16/2016 17:05 JoAnn Eagen Medium - 3-7 days 5/16/2016 12:28

139683 Infrastructure GroupPlease add IP Address for access to JDE servers for

Insight/Hubble software5/11/2016 18:44 Resolved Dave Schleicher LOGIS Jason Stickler 5/13/2016 8:25 Jason Stickler Medium - 3-7 days 5/13/2016 8:25

139684 Infrastructure Group Nurstrand printer issue with Rip and Run jobs 5/11/2016 20:07 Resolved Jill BondhusRice/Steele

Consolidated PSAPJude Giron 5/17/2016 14:02 Jude Giron Medium - 3-7 days 5/17/2016 11:30

139685 Infrastructure Group Allow Access to InformMe TriTech Application 5/12/2016 7:21Pending Client

ResponseJohn Paulsen LOGIS John Wondra 5/24/2016 11:05 John Paulsen Medium - 3-7 days

139686 Network Services Charlie Frederick's voicemails do not show up in his email 5/12/2016 7:36 Resolved Robyn Chapman Eagan Peter Carlson 5/18/2016 9:55 Robyn Chapman High - 2 days 5/18/2016 13:37


139689 Service Desk Need another Token 5/12/2016 8:34 Resolved David Klitzke Orono Peter Carlson 5/13/2016 8:26 Peter Carlson Medium - 3-7 days 5/13/2016 8:31

139690 RecTracLakeville: VIC down, restarting WebTrac server didn't help (VSI

Ticket #1270064)5/12/2016 8:38 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/19/2016 13:37 Sue Christiansen Medium - 3-7 days 5/19/2016 13:37

139691 Infrastructure Group ED - Configure and Install New Access Points 5/12/2016 8:45 In Progress Ryan Browning Edina Virginia Vaske 5/26/2016 12:53 Virginia Vaske Medium - 3-7 days

139692 Utility Billing ACH File 5/12/2016 8:51 Resolved Gail Ripley Apple Valley Pat Lindquist 5/12/2016 10:29 Pat Lindquist Medium - 3-7 days 5/12/2016 10:29

139693 JDE Finance Line item budgeting 5/12/2016 8:55 Resolved Vicki Holthaus New Hope Dave Schleicher 5/12/2016 15:32 Shari Rains Medium - 3-7 days 5/25/2016 14:51

139694 Service Desk Sanna Hett 5/12/2016 8:59 Resolved Rob Boerboom Farmington Peter Carlson 5/12/2016 9:30 Peter Carlson Medium - 3-7 days 5/12/2016 9:30

139695 Infrastructure Group Configure and Install APs for Fire Station 5/12/2016 9:02 New Jason Fredrickson Ramsey Virginia Vaske Medium - 3-7 days

139696 Network Services Email Archiving Demo 5/12/2016 9:10 Resolved Uriah Brill New Hope Scott Crocker 5/19/2016 12:21 Scott Crocker Medium - 3-7 days 5/19/2016 12:39

139697 Infrastructure Group MO - Change ISP address 5/12/2016 9:15 Resolved Dave OsborneRice/Steele


139698 Service DeskPlease add Marti Weseloh (Minnetonka) to the LO RecTrac 3.1

<[email protected]> mailing group in Outlook5/12/2016 9:18 Resolved Sue Christiansen LOGIS Peter Carlson 5/12/2016 10:00 Sue Christiansen Medium - 3-7 days 5/12/2016 9:36

139699 RecTracLakeville: Question about customizing the Events Calendar on

WebTrac - VSI Ticket #12736495/12/2016 9:18 Resolved Kacie Robinson Lakeville Paul Norton 5/25/2016 16:17 Paul Norton Medium - 3-7 days 5/25/2016 16:17

139700 JDE Finance FA New PCARD Vendors.xlsx 5/12/2016 9:18 Resolved JoAnn Eagen Farmington Jill Davis 5/12/2016 15:48 Jill Davis Medium - 3-7 days 5/12/2016 15:48

139701 RecTracMinnetonka: PnP double charge from RecTrac: May 3rd (VSI

Ticket #1270148)5/12/2016 9:24

Pending Client

ResponseKelly O'Dea Minnetonka Sue Christiansen 5/17/2016 16:19 Sue Christiansen High - 2 days

139702 Systems Group Pydio problem 5/12/2016 9:31Pending Client

ResponseDave Sack Coon Rapids Jeff Sibell 5/20/2016 8:23 Dave Sack Medium - 3-7 days

139703 Network Services 819 at Lac Lavon cellular modem failed 5/12/2016 9:33 Resolved Tom Venables Burnsville Adam Maloney 5/13/2016 13:25 Adam Maloney Medium - 3-7 days 5/13/2016 13:25

139704 Network Services Verify DC and DR replication of all critical servers 5/12/2016 9:35 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


139705 PIMS AVOLVE - SL - Configure database users and linked servers 5/12/2016 9:39Pending Vendor

ResponseLogis Internal LOGIS Lonnie Rolf 5/16/2016 16:34 System Medium - 3-7 days

139706 RecTracLakeville: Question about Membership Visit Processing at Kiosk -

VSI Ticket #12713245/12/2016 9:41 Resolved Renee Brekken Lakeville Paul Norton 5/19/2016 11:44 Paul Norton Medium - 3-7 days 5/19/2016 11:45

139707 JDE HR/Payroll New Employees 5/12/2016 9:42 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/12/2016 15:30 Denise Heimerman Medium - 3-7 days 5/12/2016 11:47

139708 Network Services Monitor Inventory 5/12/2016 9:49Pending

MiscellaneousJanelle Day LOGIS Lori Hackett 5/18/2016 13:08 Lori Hackett Medium - 3-7 days

139709 Property DataAVOLVE - SL - Prepare restored PDSDB database in KEEP

instance for testing5/12/2016 9:50 Resolved Lonnie Rolf LOGIS Norb Vossen 5/12/2016 10:55 Norb Vossen High - 2 days 5/12/2016 10:55


139711 Systems GroupCAD messages and time sync issue, cannot remote to some

servers5/12/2016 9:53 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)

John Paulsen 5/12/2016 15:35 John Paulsen High - 2 days 5/16/2016 8:11

139712 PIMSAVOLVE - SL - Prepare restored PIMSDB database in KEEP

instance for testing5/12/2016 9:53 Resolved Logis Internal LOGIS Maria Rucke 5/16/2016 9:39 Maria Rucke High - 2 days 5/16/2016 9:39

139713 Utility Billing Woodbury RE: ACH File 5/12/2016 9:55 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/12/2016 10:12 Pat Lindquist Medium - 3-7 days 5/12/2016 10:12

139714 Service DeskPlease move three workstations from the Large Training Room

to the Small Training Room5/12/2016 10:06 Resolved Dave Schleicher LOGIS Peter Carlson 5/20/2016 8:20 Dave Schleicher Medium - 3-7 days 5/20/2016 8:10

139715 JDE HR/Payroll update user name in ess please for 129805 5/12/2016 10:09 In Progress Julie Nowlan Coon Rapids Kevin Sundberg 5/16/2016 10:12 Julie Nowlan Medium - 3-7 days

of 186


139716 PIMS GV - change payment type to CREDIT on GV074902 5/12/2016 10:26 Resolved Shannon Dietrich Golden Valley Norb Vossen 5/12/2016 10:27 Norb Vossen Medium - 3-7 days 5/12/2016 10:27

139717 Network Services Call Report 5/12/2016 10:27 Resolved Josh Wilske Eagan Carl Pearson 5/16/2016 11:10 Carl Pearson Medium - 3-7 days 5/16/2016 8:47

139718 Network Services GV PCI Compliant Car Charger for new Brookview Center 5/12/2016 10:27Pending Client

ResponseBeth Yurchisin Golden Valley Dimitrios Hilton 5/16/2016 13:46 Dimitrios Hilton Medium - 3-7 days

139719 Network Services GV Golf Food & Bev new PCI Compliant POS 5/12/2016 10:29 In Progress Beth Yurchisin Golden Valley Dimitrios Hilton Medium - 3-7 days

139720 Service Desk Please add Tim Simon to the GAL and the following email groups 5/12/2016 10:31 Resolved Dave Schleicher LOGIS Peter Carlson 5/12/2016 12:29 Dave Schleicher Medium - 3-7 days 5/12/2016 12:16

139721 Service Desk Call Center Report or Infortel Report 5/12/2016 10:39 Resolved Judy Fradenburgh Bloomington Carl Pearson 5/16/2016 16:47 Carl Pearson Medium - 3-7 days 5/16/2016 16:48

139722 Tracker Admin Please add Tim Simon to PhaseWare 5/12/2016 10:39 Resolved Dave Schleicher LOGIS Sue Christiansen 5/12/2016 10:48 Dave Schleicher Medium - 3-7 days 5/12/2016 10:46

139723 Service Desk Activate User account 5/12/2016 10:45 Resolved Keith Anderson LOGIS Joe Rader 5/12/2016 11:16 Joe Rader Medium - 3-7 days 5/12/2016 11:16

139724 Systems Group FW: 5/12/2016 11:11 Resolved Rob Boerboom Farmington Bob Schlick 5/13/2016 13:56 Bob Schlick Medium - 3-7 days 5/13/2016 13:56

139725 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/12/2016 11:13 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/12/2016 12:30 Sandra Tauer Medium - 3-7 days 5/12/2016 12:01

139726 Service Desk Add new SLP employee to group mailing lists 5/12/2016 11:14 Resolved Daryl Sulander LOGIS Peter Carlson 5/12/2016 12:15 Peter Carlson Medium - 3-7 days 5/12/2016 12:15

139727 Network Services Update BOC Client Backend Server 5/12/2016 11:14 Resolved Jeff Dulac Minnetonka Peter Carlson 5/20/2016 10:03 Peter Carlson Medium - 3-7 days 5/20/2016 10:03

139728 JDE HR/Payroll Please reset my password 5/12/2016 11:28 Resolved Corinne Olson Robbinsdale Nikki Heinbuch 5/12/2016 11:30 Nikki Heinbuch Medium - 3-7 days 5/12/2016 11:30

139729 PIMS Stonefield Query - Reset Password and questions 5/12/2016 11:47 Resolved Jackie Onischuk Edina Judd Harper 5/12/2016 12:21 Judd Harper Medium - 3-7 days 5/12/2016 12:21

139730 Infrastructure Group New RFC 1918 Subnets 5/12/2016 11:48 Resolved Josh Wilske Eagan Jack Israel 5/12/2016 15:11 Jack Israel Medium - 3-7 days 5/12/2016 15:12

139732 Infrastructure Group New VPN Group? 5/12/2016 12:09 Client to Test Stefan Bakken Lakeville John Wondra 5/18/2016 10:55 John Wondra Medium - 3-7 days

139733 Service Desk WBL: PIMS access 5/12/2016 12:33 New Don Rambow White Bear Lake Chad Remick 5/12/2016 12:33 Don Rambow Medium - 3-7 days

139734 Network Services PIMS Install 5/12/2016 13:07 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days

139735 Network Services Apply Renewed Symantec Licenses - FA 5/12/2016 13:11 Resolved Rob Boerboom Farmington Chad Remick 5/20/2016 10:00 Chad Remick Medium - 3-7 days 5/20/2016 10:09

139738 JDE HR/Payroll ESS Error 5/12/2016 13:35 Resolved Carrie Person Edina Kevin Sundberg 5/12/2016 13:53 Kevin Sundberg Medium - 3-7 days 5/12/2016 13:57

139739 Network Services Setup Tritech InformMe Application 5/12/2016 13:37Pending Vendor

ResponseTom Folie LOGIS John Paulsen Medium - 3-7 days

139740 Service Desk Token Transfer 5/12/2016 14:14 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


139741 Infrastructure Group Meraki installation 5/12/2016 14:28 Resolved Patty Hartwig Brooklyn Center Jason Stickler 5/23/2016 8:02 Jason Stickler Medium - 3-7 days 5/23/2016 8:02

139742 Systems Group Create "logismap" account and group 5/12/2016 14:28 Resolved Ben Treptow LOGIS Bob Schlick 5/18/2016 8:15 Ben Treptow Medium - 3-7 days 5/13/2016 12:57

139743 Network Services Java update needed 5/12/2016 14:46 Resolved Don Rambow White Bear Lake Chad Remick 5/16/2016 8:15 Chad Remick Medium - 3-7 days 5/16/2016 8:19

139744 PIMS Brian Stevens - Edina - PIMS and Calendar 5/12/2016 14:59 Resolved Katie Bisek Edina Judd Harper 5/16/2016 15:14 Katie Bisek Medium - 3-7 days 5/16/2016 15:14

139745 RecTrac RecTrac is slow 5/12/2016 15:00 Resolved Kelly O'Dea Minnetonka Paul Norton 5/16/2016 14:41 Kelly O'Dea Medium - 3-7 days 5/16/2016 14:41

139746 Infrastructure GroupPlease add IP Address to access the JDE servers for Insight /

Hubble5/12/2016 15:03 Resolved Dave Schleicher LOGIS Jason Stickler 5/13/2016 8:25 Jason Stickler Medium - 3-7 days 5/13/2016 8:25

139748 RecTrac Lakeville VIC (including outage on 5/12/16) 5/12/2016 15:18Pending

MiscellaneousJoe Masiarchin Lakeville Sue Christiansen 5/24/2016 16:33 Sue Christiansen Medium - 3-7 days

139750 Systems Group Cindy Scipioni cannot print in Citrix 5/12/2016 15:29Pending Client

ResponseMark Holm Eagan Bob Schlick 5/25/2016 11:52 Bob Schlick Medium - 3-7 days

139751 Utility Billing Current Attestation of Compliance for LOGIS 5/12/2016 15:31 Resolved Judy Afdahl Woodbury Pam Kummer 5/27/2016 15:41 Pam Kummer Medium - 3-7 days 5/27/2016 15:41

139753 Infrastructure Group Cannot connect to TriTech from FS1 training PCs 5/12/2016 15:31 Resolved Mike O'Neill Burnsville Virginia Vaske 5/20/2016 8:06 Virginia Vaske Medium - 3-7 days 5/20/2016 8:07

139754 PIMS Report of Insp Exp Date 5/12/2016 16:14 Resolved Kaeley Cazin New Hope Jane Watje 5/12/2016 16:17 Jane Watje Medium - 3-7 days 5/12/2016 16:17

139755 Service Desk citrix account needed 5/12/2016 16:20 Resolved Nancy Johnson Crystal Peter Carlson 5/13/2016 8:06 Nancy Johnson Medium - 3-7 days 5/13/2016 8:06

139756 Service Desk New token user 5/12/2016 16:20 Resolved Ron Waara Eagan Joe Rader 5/12/2016 16:58 Joe Rader Medium - 3-7 days 5/12/2016 16:58

139757 JDE HR/Payroll Terminate ESS Access - Laura Hartfiel 5/12/2016 16:22 Resolved Jenny Hildebrandt

Dakota

Communications

Center


139758 GIS new LogisMap user 5/12/2016 16:55 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:30 Keith Anderson High - 2 days 5/19/2016 13:30

139759 Network Services CommVault Backup unable to login 5/12/2016 16:57 Resolved Jane Skov Richfield Scott Crocker 5/13/2016 8:38 Scott Crocker Medium - 3-7 days 5/13/2016 8:38

139760 Service Desk IT Training 5/13/2016 7:25 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/12/2016 12:00 Scott Crocker Medium - 3-7 days 5/13/2016 7:28

139761 Network Services Please perform a redirected restore from the last full backup 5/13/2016 7:58 Resolved Norb Vossen LOGIS Peter Carlson 5/13/2016 9:52 Peter Carlson Medium - 3-7 days 5/13/2016 14:02


139763 JDE Finance Vendor List help - remove GL Distribution Accounts 5/13/2016 8:37 Resolved Tracy Geise Farmington Jill Davis 5/13/2016 13:18 Jill Davis Medium - 3-7 days 5/13/2016 13:18

139764 RecTrac Brooklyn Center Live to Demo update 5/13/2016 8:41 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/13/2016 9:10 Sue Christiansen Medium - 3-7 days 5/13/2016 9:10

139765 Infrastructure Group High Discard rates on Core to Public Works Link 5/13/2016 8:50 Resolved Ryan Browning Edina Adam Maloney 5/18/2016 14:53 Adam Maloney Medium - 3-7 days 5/18/2016 14:53

of 186


139766 Systems Group DNS name lookup failure 5/13/2016 9:04 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)

Bob Schlick 5/13/2016 12:56 Bob Schlick Medium - 3-7 days 5/13/2016 12:56

139767 RecTrac Cash journal not totaling by date 5/13/2016 9:08 Resolved Kelly O'Dea Minnetonka Paul Norton 5/24/2016 17:30 Cory Socha Medium - 3-7 days 5/13/2016 11:25

139768 Systems Group Review Rectrac 5/13/2016 9:10 Resolved Jeff Sibell LOGIS Jeff Sibell 5/16/2016 11:28 Jeff Sibell Medium - 3-7 days 5/16/2016 11:28

139769 JDE Finance NonPO AutoVoucher question 5/13/2016 9:22 In Progress Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/16/2016 10:00 Margaret 'Maggie' Wagner Medium - 3-7 days

139770 JDE HR/Payroll RE: Re-activate ESS 5/13/2016 9:29 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/13/2016 10:38 Kevin Sundberg Medium - 3-7 days 5/13/2016 10:38

139771 JDE Finance Delete Batch 5/13/2016 9:37 Resolved JoAnn Eagen Farmington Jill Davis 5/13/2016 11:01 Jill Davis Medium - 3-7 days 5/13/2016 11:01

139772 Public Safety RecordsInform FBR - TRAINING - Lakeville PD experiencing white

screens in TRAINING after upgrade5/13/2016 9:41 New Trevor Stewart Lakeville 5/13/2016 9:41 John Rogers Medium - 3-7 days

139773 GIS Assessing interns LogisMap access 5/13/2016 9:46 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:31 Keith Anderson Medium - 3-7 days 5/19/2016 13:31

139774 Network Services File Restore-ASAP 5/13/2016 9:48 Resolved Ben Treptow LOGIS Scott Crocker 5/13/2016 10:52 Scott Crocker Critical - 1 day 5/13/2016 10:53

139775 PIMS ePermits - Unable to Pull a Sewer and Water Permit 5/13/2016 9:50 Resolved Jackie Onischuk Edina Judd Harper 5/13/2016 10:31 Judd Harper Medium - 3-7 days 5/13/2016 10:31

139776 RecTracLakeville: Change WebTrac "Logged In" Screen for Update

Account Button - VSI Ticket #12704465/13/2016 9:50 Resolved Joe Masiarchin Lakeville Paul Norton 5/13/2016 14:04 Joe Masiarchin Medium - 3-7 days 5/13/2016 14:00

139777 Service Desk Need to configure new workstation 5/13/2016 9:50 Resolved Rob Lilly LOGIS Joe Rader 5/18/2016 15:01 Lonnie Rolf Medium - 3-7 days 5/18/2016 15:01

139778 Infrastructure Group Farmington Pool 5/13/2016 9:58 In Progress Rob Boerboom Farmington Vu Pham 5/19/2016 1:00 Vu Pham Medium - 3-7 days

139779 JDE Finance Insight - add BU to user 5/13/2016 10:03 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 5/13/2016 10:39 Dave Schleicher Medium - 3-7 days 5/13/2016 10:39

139780 Public Safety Mobiles Richfield citation 271816201322 5/13/2016 10:23 Resolved Natalie Johnson Richfield 5/27/2016 13:22 Natalie Johnson Medium - 3-7 days 5/13/2016 10:29

139781 Network Services MVTA ASA Upgrade Software for IKE Vulnerability 5/13/2016 10:23 Resolved Tyre FantMinnesota Transit


139782 JDE HR/Payroll terminate ESS access 5/13/2016 10:35 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/13/2016 11:17 Kevin Sundberg Medium - 3-7 days 5/13/2016 11:17

139784 Network Services Copy running-config startup-config 5/13/2016 11:28 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/16/2016 8:45 Virginia Vaske Medium - 3-7 days 5/16/2016 8:50

139785 RecTrac Super Grid Search 5/13/2016 11:48 New Rosemary Mikkelson Lakeville Paul Norton 5/13/2016 11:48 System Medium - 3-7 days

139786Public Safety

DevelopmentRouting issue in Farmington 5/13/2016 11:49 In Progress Rose Kruchten

Dakota

Communications

Center



139788 PIMS ePermits - Contractor unable to pull an epermit for re-roofing 5/13/2016 12:42 Resolved Patty Latzke Shakopee Judd Harper 5/16/2016 8:04 Judd Harper Medium - 3-7 days 5/16/2016 8:04

139789 Infrastructure Group Port 1688 from Pd network to rosemountrds 5/13/2016 12:48 Client to Test Jayson Solberg Rosemount Virginia Vaske 5/26/2016 8:53 Virginia Vaske Medium - 3-7 days

139790 Service Desk Websense Reports 5/13/2016 13:19 Resolved Patty Latham Minnetonka Carl Pearson 5/13/2016 14:00 Carl Pearson High - 2 days 5/16/2016 8:09

139792 Systems Group UB scripts failing to run 5/13/2016 13:40 Resolved Jeff Sibell LOGIS Jeff Sibell 5/19/2016 11:43 Jeff Sibell Medium - 3-7 days 5/19/2016 11:43

139793 RecTrac Golden Valley: Refund process 5/13/2016 13:43 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/17/2016 15:54 Sheila Van Sloun Medium - 3-7 days 5/17/2016 14:37

139794 JDE Finance Hubble Budget Questions 5/13/2016 14:15 Resolved Pat Sulander St. Louis Park Dave Schleicher 5/13/2016 14:51 Dave Schleicher Medium - 3-7 days 5/13/2016 14:51

139795 Infrastructure Group Allow port for ed-ldap users 5/13/2016 14:50 Resolved Ryan Browning Edina Virginia Vaske 5/26/2016 10:40 Virginia Vaske Medium - 3-7 days 5/26/2016 10:41

139796 JDE HR/Payroll FW: Payroll Recalc 5/13/2016 14:56 Resolved Shari Rains New Hope Nikki Heinbuch 5/13/2016 15:10 Nikki Heinbuch Medium - 3-7 days 5/13/2016 16:01

139797 PIMSAVOLVE - SL - Configure Permit types to AVOLVE Project types

mappings5/13/2016 14:58

Pending Client

ResponseAnn Boettcher St. Louis Park Lonnie Rolf 5/13/2016 16:26 Maria Rucke Medium - 3-7 days

139798 Service Desk New Front Desk printer 5/13/2016 15:04Pending Client

ResponseRob Boerboom Farmington Joe Rader 5/23/2016 11:56 Joe Rader Medium - 3-7 days

139799 Systems Group Change SA Password 5/13/2016 15:09 Resolved Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)


139800 RecTrac How do I change a Facility Class 5/13/2016 15:16 Client to Test Jeanette Nelson Eagan Sue Christiansen 5/19/2016 12:26 Jeanette Nelson Medium - 3-7 days

139802 RecTrac weather/class cancelled status alert 5/13/2016 15:40 New Jan Clark Maple Grove Paul Norton 5/17/2016 15:30 Paul Norton Medium - 3-7 days

139803 JDE HR/Payroll 2016 BC Payroll Reconciliation 5/13/2016 15:58 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/13/2016 16:01 Nikki Heinbuch Medium - 3-7 days 5/13/2016 16:01

139804 Network Services Project Dox troubleshooting 5/13/2016 15:58Pending Vendor

ResponseClint Pires St. Louis Park Brian Peterson 5/23/2016 8:28 Brian Peterson Medium - 3-7 days

139805 Utility Billingcancel registration under infinity for account number 95304-

3551637555/13/2016 16:06 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/16/2016 8:19 Pat Lindquist Medium - 3-7 days 5/16/2016 8:19

139806 Service DeskPlease add Renee Brekken ([email protected]) to the

LO RecTrac 3.1 <[email protected]> mailing list5/13/2016 16:18 Resolved Sue Christiansen LOGIS Joe Rader 5/23/2016 8:11 Sue Christiansen Medium - 3-7 days 5/19/2016 16:03

139807 Network Services Deactivate Cady Access Badge - Arieth Beccerra 5/13/2016 16:18 Resolved Victoria Blackford LOGIS Lori Hackett 5/13/2016 16:20 Lori Hackett Medium - 3-7 days 5/13/2016 16:21

139808Public Safety

DevelopmentBI Web Report error 5/13/2016 16:42 Resolved Shannon Jes Rice County John Rogers 5/19/2016 7:15 John Rogers Medium - 3-7 days 5/19/2016 7:15

of 186


139810 Network Services RCECC Security Review of CJIS Compliancy 5/15/2016 5:11 New Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Dimitrios Hilton Medium - 3-7 days

139811 Network Services RCECC Security Audit 5/15/2016 5:35 New Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Dimitrios Hilton Medium - 3-7 days

139812 Systems Group RCECC Quarterly Review of Active Directory Replication 5/15/2016 6:04 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


139813 Tracker AdminPlease set up Sharae Sledge in PhaseWare when you have a

chance.5/15/2016 11:53 Resolved Dave Schleicher LOGIS Sue Christiansen 5/16/2016 7:38 Sue Christiansen Medium - 3-7 days 5/16/2016 7:38

139814 Service DeskPlease set up Sharae Sledge in the GAL, add her to the following

email groups, and also EDFIN when you have a chance.5/15/2016 11:55 Resolved Dave Schleicher LOGIS Joe Rader 5/18/2016 13:37 Dave Schleicher Medium - 3-7 days 5/18/2016 13:28

139817 JDE HR/Payroll RA Payroll Reconciliation Change 5/16/2016 6:55 Resolved Cindy Nelson Ramsey Nikki Heinbuch 5/26/2016 16:03 Nikki Heinbuch Medium - 3-7 days 5/20/2016 16:10

139818 Network Services Windows Update Failures on lo-hamundsonlt1 5/16/2016 7:40 In Progress Holly Amundson LOGIS Peter Carlson 5/23/2016 7:52 Holly Amundson Medium - 3-7 days

139819 Service DeskPlease add Jeanette Nelson ([email protected]) to the

LO RecTrac 3.1 <[email protected]> mailing list5/16/2016 7:40 Resolved Sue Christiansen LOGIS Joe Rader 5/23/2016 8:12 Sue Christiansen Medium - 3-7 days 5/19/2016 16:06

139820 PIMS Eden Prairie - LOGIS/Avolve/ProjectDox server cost estimates 5/16/2016 7:43 Resolved Aditi Salunke Eden Prairie Maria Rucke 5/26/2016 9:01 Maria RuckeProject - no specified

due date5/26/2016 9:01

139821 JDE Finance Fwd: Your LOGIS password will expire in 2 day(s) 5/16/2016 8:01 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 5/16/2016 8:59 Dave Schleicher Medium - 3-7 days 5/17/2016 19:55

139822 Service Desk Please set up Kevin Sundberg with VPN access 5/16/2016 8:10 Resolved Dave Schleicher LOGIS Joe Rader 5/17/2016 12:37 Dave Schleicher Medium - 3-7 days 5/17/2016 9:51

139823 Infrastructure Group ACL to lo-ub-webtest02 5/16/2016 8:11 Resolved Dimitrios Hilton LOGIS Jason Stickler 5/25/2016 7:20 Dimitrios Hilton Medium - 3-7 days 5/25/2016 7:20

139824 Service Desk Need to activate citrix 5/16/2016 8:16 Resolved Janice Bestul Faribault Joe Rader 5/16/2016 9:36 Joe Rader Medium - 3-7 days 5/16/2016 9:36

139825 Service Desk Service Alert Bandwidth is CRITICAL 5/16/2016 8:23 Resolved Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)


139827 Network Services W2 Spear Phishing Training 5/16/2016 8:28 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/16/2016 13:31 Dimitrios Hilton Medium - 3-7 days 5/16/2016 13:31

139828 JDE HR/Payroll JDEESS Access 5/16/2016 8:32 Resolved Jenny Hildebrandt

Dakota

Communications

Center


139829 PIMS Ramsey - LOGIS/Avolve/ProjectDox server cost estimates 5/16/2016 8:33 Resolved Tim Gladhill Ramsey Maria Rucke 5/26/2016 9:01 Tim GladhillProject - no specified

due date5/26/2016 9:01

139830 Network Services Re-activate AnyConnect Token 5/16/2016 8:41 Resolved Joan Waterstreet Edina Joe Rader 5/16/2016 9:50 Joe Rader Medium - 3-7 days 5/16/2016 9:50

139831 Systems Group Non-Stop error 5/16/2016 8:44 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/24/2016 7:38 Jeff Sibell Medium - 3-7 days 5/24/2016 7:38

139832 RecTrac Eagan: Remove WebTrac Waitlist Option - VSI Ticket #1271294 5/16/2016 8:50Pending Client

ResponseJared Flewellen Eagan Paul Norton 5/18/2016 15:54 Paul Norton Medium - 3-7 days

139833 JDE HR/Payroll ESS Subledgers 5/16/2016 8:51 Resolved Denise Heimerman Minnetonka Nancy Hilary 5/16/2016 16:05 Nancy Hilary Medium - 3-7 days 5/23/2016 15:38

139834Public Safety

DevelopmentUpdated PCAD Extract 5/16/2016 8:54 Resolved Cassandra Stickler LOGIS John Rogers 5/16/2016 11:48 John Rogers Medium - 3-7 days 5/16/2016 11:48

139835 Utility Billing eutilitybilling website 5/16/2016 9:03 Resolved Carissa Hoyt New Hope Pat Lindquist 5/20/2016 10:34 Pat Lindquist Medium - 3-7 days 5/20/2016 10:34

139836 Infrastructure Group Install Cisco SpeechView 5/16/2016 9:03 New Judy Fradenburgh Bloomington Jude Giron 5/27/2016 9:13 Judy Fradenburgh Medium - 3-7 days

139837 PIMS Can we combine 2 license ? 5/16/2016 9:06 Resolved Kari Mahan St. Louis Park Judd Harper 5/19/2016 10:47 Judd Harper Medium - 3-7 days 5/19/2016 10:47

139838 JDE HR/Payroll Timecard Locked 5/16/2016 9:11 Resolved Scott Denfeld Edina Kevin Sundberg 5/16/2016 9:16 Kevin Sundberg Medium - 3-7 days 5/16/2016 9:16

139839 Systems Group SQL Access 5/16/2016 9:12 Resolved Nancy Hilary LOGIS Robert Haight 5/16/2016 13:17 Robert Haight Medium - 3-7 days 5/16/2016 13:17

139840 Public Safety General New Employee Set Up 5/16/2016 9:15 Resolved Stephanie Mellesmoen Apple Valley 5/25/2016 15:27 Peter Carlson High - 2 days 5/19/2016 16:00

139841 Service Desk CheckPoint Assistance 5/16/2016 9:23 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/17/2016 11:07 Scott Crocker Medium - 3-7 days 5/17/2016 11:07

139842 JDE Finance Tungsten check run 5/13/16 - 1 missing image 5/16/2016 9:25 New Sheri Robertson Maple Grove 5/16/2016 9:25 Sheri Robertson Medium - 3-7 days

139843 JDE FinanceFW: You have work items in your Tungsten Workflow Manual

GL Coding inbox.5/16/2016 9:29 Resolved Sheri Robertson Maple Grove Jill Davis 5/17/2016 12:29 Sheri Robertson Medium - 3-7 days 5/17/2016 7:18

139844 JDE HR/Payroll Need to Add Job in JDE 5/16/2016 9:31Pending Client

ResponseElizabeth Peifer Eagan Nancy Hilary 5/23/2016 15:40 Nancy Hilary Critical - 1 day

139845 Network Services Create New Custodian Badge 5/16/2016 9:35 Resolved Victoria Blackford LOGIS Lori Hackett 5/16/2016 12:37 Lori Hackett Medium - 3-7 days 5/16/2016 12:39

139846 JDE Finance Please delete BATCH 5/16/2016 10:00 Resolved Brandi Aitkin Apple Valley Jill Davis 5/16/2016 16:23 Brandi Aitkin Medium - 3-7 days 5/16/2016 16:13

139847 Service Desk New Users - Minnetonka 5/16/2016 10:00 Resolved Keith Anderson LOGIS Joe Rader 5/18/2016 10:44 Joe Rader Medium - 3-7 days 5/18/2016 10:44

139848 RecTracMaple Grove WebTrac Credit Card issues on 5/13/16 & 5/14/16

(VSI Ticket #1270689)5/16/2016 10:01

Pending Client


of 186


139849 JDE HR/Payroll Password reset 5/16/2016 10:18 Resolved Kevin McCabe Edina Kevin Sundberg 5/16/2016 10:27 Kevin Sundberg Medium - 3-7 days 5/16/2016 10:27

139851 RecTrac Lakeville Box Office Issues (VSI Ticket #1269393) 5/16/2016 10:44 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/18/2016 8:56 Sue Christiansen High - 2 days 5/18/2016 8:56

139852 Infrastructure Group RE: 809551 City of St. Louis Park - Main 5/16/2016 10:45Pending Vendor

ResponseClint Pires St. Louis Park Jason Stickler 5/16/2016 10:45 Clint Pires Medium - 3-7 days

139853 JDE Finance PO Receipt import - document # 14508 5/16/2016 10:54 New Jason SturgesHutchinson Utility

CommissionJill Davis 5/17/2016 12:29 Jason Sturges Medium - 3-7 days

139854 RecTrac PARENT: Lakeville Arts Center Tickets 5/16/2016 10:57 In Progress Logis Internal LOGIS Sue ChristiansenProject - no specified

due date

139855 Public Safety Mobiles New Activity Directory Account 5/16/2016 11:08 Resolved Jean Driscoll Rosemount John Nichols 5/16/2016 13:12 John Nichols Critical - 1 day 5/16/2016 13:12

139856 JDE HR/Payroll Benefit Enrollment 2017 5/16/2016 11:29 New Brenda Treiber Crystal Nancy Hilary 5/26/2016 15:55 Beth Simonsen Medium - 3-7 days

139857 RecTrac New Hope: split payment not completed (VSI Ticket #1270962) 5/16/2016 11:33 Resolved Jill Smisek New Hope Sue Christiansen 5/17/2016 15:58 Sue Christiansen Medium - 3-7 days 5/17/2016 14:42

139858 JDE HR/Payroll benefit planning spreadsheet 5/16/2016 11:33 Resolved Greg Moeller Crystal Nancy Hilary 5/19/2016 8:13 Nancy Hilary Medium - 3-7 days 5/19/2016 8:13

139859 RecTrac Minnetonka: Reset Password not working 5/16/2016 11:39 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 15:20 Sue Christiansen Medium - 3-7 days 5/16/2016 15:20

139860 JDE HR/Payroll RE: ESS Name Change 5/16/2016 11:59 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/19/2016 12:54 Kevin Sundberg Medium - 3-7 days 5/19/2016 12:53

139861 Service Desk Add user to LO FD Steering and LO FD Mobile 5/16/2016 12:45 Resolved Tom Folie LOGIS Carl Pearson 5/16/2016 16:42 Carl Pearson Medium - 3-7 days 5/16/2016 16:42

139862 JDE HR/Payroll Interim saved 5/16/2016 12:55 Resolved Carrie Person Edina Nikki Heinbuch 5/16/2016 13:17 Nikki Heinbuch Medium - 3-7 days 5/16/2016 13:16

139863 Public Safety GeneralRSC - Need report that breaks down 2015 CAD incidents by the

hour for agencies within Rice and Steele Counties5/16/2016 12:59 Resolved Jill Bondhus

Rice/Steele

Consolidated PSAPJohn Rogers 5/16/2016 15:25 John Rogers Medium - 3-7 days 5/16/2016 15:25

139864 JDE HR/Payroll ESS Username and password 5/16/2016 13:04 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/16/2016 13:49 Kevin Sundberg Medium - 3-7 days 5/16/2016 13:49

139865 Utility Billing Rate Change issues 5/16/2016 13:31 In Progress Jennifer Morse White Bear Lake Pat Lindquist 5/26/2016 10:53 Pat Lindquist High - 2 days

139866 Network Services Rename LO-HAMUNDSON 5/16/2016 13:36 Resolved Holly Amundson LOGIS Peter Carlson 5/18/2016 13:27 Peter Carlson Medium - 3-7 days 5/18/2016 13:27

139867 Infrastructure Group VPN Connection issues 5/16/2016 13:38 Resolved Jill Davis LOGIS Virginia Vaske 5/26/2016 9:54 Virginia Vaske Medium - 3-7 days 5/26/2016 9:54

139868 PIMS PIMS schedule error 5/16/2016 13:47 Resolved Dave Sack Coon Rapids Maria Rucke 5/25/2016 8:45 Maria Rucke Medium - 3-7 days 5/25/2016 8:45


139870 Service Desk Please add Brenda Treiber (Crystal) to LO JDE HR-PR mail group 5/16/2016 14:16 Resolved Dave Schleicher LOGIS Joe Rader 5/19/2016 16:39 Dave Schleicher Medium - 3-7 days 5/19/2016 16:35

139871 Utility Billing HUC - LOGIC Data Sync File 5/16/2016 14:27 Internal Testing Sue WinterHutchinson Utility

CommissionPam Kummer 5/27/2016 8:23 Pam Kummer High - 2 days

139872 JDE HR/Payroll add BSS Age and HSA Audit to Task View 5/16/2016 14:48 New Nancy Hilary LOGIS Nancy Hilary 5/16/2016 14:48 Nancy Hilary Medium - 3-7 days

139873 Infrastructure Group Allow SMB traffic 5/16/2016 15:05 Resolved Nick Lovejoy Edina Jason Stickler 5/19/2016 10:00 Jason Stickler Medium - 3-7 days 5/19/2016 10:55

139874 JDE HR/Payroll user id and password needed for new hires and rehires 5/16/2016 15:12 Resolved Gina Dwyer Eagan Kevin Sundberg 5/16/2016 16:34 Kevin Sundberg Medium - 3-7 days 5/17/2016 9:25

139875 Infrastructure Group Port being blocked for electronic plan review 5/16/2016 15:16Pending Client

ResponseKatie Bisek Edina Jason Stickler 5/23/2016 15:19 Jason Stickler Medium - 3-7 days

139876 Systems Group Website down 5/16/2016 15:23 Resolved Trevor Stewart Lakeville John Paulsen 5/27/2016 14:44 John Paulsen Medium - 3-7 days 5/27/2016 14:44

139877 JDE HR/Payroll ESS/JDE Access - new HR Manager 5/16/2016 15:52 Resolved Patti Kent Shakopee Dave Schleicher 5/19/2016 9:04 Rachel Romansky Medium - 3-7 days 5/18/2016 10:17

139879 RecTracMinnetonka: Duplicate Beach Passes - no warning (VSI Ticket

#1269148 / Task ID 129515)5/16/2016 16:33

Pending Vendor

ResponseMary Axel Minnetonka Sue Christiansen 5/26/2016 8:00 Mary Axel Medium - 3-7 days

139880 JDE HR/Payroll ESS Usernames and passwords 5/16/2016 16:33 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/18/2016 9:52 Jill Berger Medium - 3-7 days 5/18/2016 9:50

139881 RecTrac Negative balance paid in purchase history 5/16/2016 16:49 New Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 16:49 System Medium - 3-7 days

139882 Infrastructure Group Allow Access from Paymentus IP 5/16/2016 17:16Pending Client

ResponseSally Morton Richfield Jude Giron 5/23/2016 12:09 Jude Giron Medium - 3-7 days

139883 Infrastructure Group Allow RDP access from City Wifi 5/17/2016 6:35 Client to Test Ian Hardie South St. Paul Virginia Vaske 5/26/2016 8:51 Virginia Vaske Medium - 3-7 days

139884 Systems Group MSSQL updates fail 5/17/2016 7:03 Resolved Scott Crocker LOGIS Bob Schlick 5/18/2016 7:57 Bob Schlick Medium - 3-7 days 5/18/2016 7:57

139885 PIMS RPZ - Unable to enter tests for two Entry for 5/17/2016 8:20 Resolved Judy Laufenburger Edina Judd Harper 5/17/2016 16:41 Judd Harper Medium - 3-7 days 5/17/2016 16:41

139886 Utility Billing Meter Repair Letter - Letter Management 5/17/2016 8:22 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/25/2016 7:58 Jennifer Morse Medium - 3-7 days 5/25/2016 7:58

139887 RecTrac Minnetonka: Pass Renewal Issues (new to .11 build) 5/17/2016 8:35 In Progress Logis Internal LOGIS Sue ChristiansenProject - no specified

due date

139888 Systems Group FBR Training Server 5/17/2016 8:36 Resolved Renee Hosch LOGIS Bob Schlick 5/25/2016 14:53 Bob Schlick High - 2 days 5/25/2016 14:53

139889 GIS public works seasonal employee access to LogisMap 5/17/2016 8:42 Resolved Craig Beers Minnetonka Keith Anderson 5/20/2016 9:12 Keith Anderson Medium - 3-7 days 5/20/2016 9:12

139890 PIMS ED - Can't print schedules this morning. 5/17/2016 8:53 Resolved Jackie Onischuk Edina Norb Vossen 5/17/2016 8:55 Norb Vossen Medium - 3-7 days 5/17/2016 8:55

139891 PIMS ED - Delete 2 payments for permit 147558 5/17/2016 8:55 Resolved Jackie Onischuk Edina Norb Vossen 5/17/2016 8:59 Norb Vossen Medium - 3-7 days 5/17/2016 8:59

139893 Infrastructure Group Cannot call Service Desk line locally over VPN 5/17/2016 9:46 New Terry Hoium LOGIS Jude Giron Medium - 3-7 days

139894 RecTrac Crystal: Event timer is down - reports won't run 5/17/2016 10:06 Resolved Dan Mueller Crystal Sue Christiansen 5/17/2016 10:13 Sue Christiansen Medium - 3-7 days 5/17/2016 10:13

of 186


139895 Network Services Issue new certs to RCE domain controllers 5/17/2016 10:08 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


139896 Network Services Assign new Reserves to spare tokens 5/17/2016 11:01 Resolved Shawn Rung Coon Rapids Peter Carlson 5/18/2016 8:45 Peter Carlson High - 2 days 5/18/2016 8:48

139898Public Safety

DevelopmentRice County - DNR Report - Snow - Not returning data 5/17/2016 11:56 Resolved Jenifer Hauer-Schmitz Rice County John Rogers 5/17/2016 16:20 John Rogers Medium - 3-7 days 5/17/2016 16:20

139899 Systems Group Email is being rejected to aol emails 5/17/2016 12:08Pending Client

ResponseSam Black Minnetonka Brian Peterson 5/23/2016 8:33 Brian Peterson Medium - 3-7 days

139900 Network Services 920 Shares Missing 5/17/2016 12:09 Resolved Nancy Hilary LOGIS Nolan Little 5/18/2016 16:50 Nolan Little Medium - 3-7 days 5/18/2016 16:50

139901 JDE Finance check/posting and review/print 5/17/2016 12:10 Resolved Jane Yang Robbinsdale Dave Schleicher 5/17/2016 19:37 Dave Schleicher Medium - 3-7 days 5/25/2016 14:49

139902 JDE Finance PID 20531 VENDOR NOT MATCHING 5/17/2016 12:12 New JoAnn Eagen Farmington Jill Davis 5/18/2016 11:12 JoAnn Eagen Medium - 3-7 days

139903 JDE Finance NonPO AV TimeOut item PID18260 5/17/2016 12:12 New JoAnn Eagen Farmington Jill Davis 5/18/2016 15:06 JoAnn Eagen Medium - 3-7 days

139904 Service DeskAny Connect token user change - Network Infastructure -

Conito Dead Token5/17/2016 12:18 Resolved Jason Shostedt Richfield Joe Rader 5/23/2016 8:27 Jason Shostedt Medium - 3-7 days 5/23/2016 8:26

139905 JDE HR/Payroll new hire rehire for ess accrual and time entry 5/17/2016 12:24 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/23/2016 8:24 Gina Dwyer Medium - 3-7 days 5/18/2016 15:28

139906 Service Desk pop-up question 5/17/2016 12:24 Resolved Jane Watje LOGIS Joe Rader 5/17/2016 13:20 Joe Rader Medium - 3-7 days 5/17/2016 13:20

139907 JDE Finance PCard Unknown Vendors 5/17/2016 12:25 New JoAnn Eagen Farmington Jill Davis 5/18/2016 9:45 JoAnn Eagen Medium - 3-7 days

139908 RecTrac League Scheduler 5/17/2016 12:26 New Kacie Robinson Lakeville Paul Norton 5/17/2016 12:26 System Medium - 3-7 days

139909 PIMS Worksheet Folder - ePermits 5/17/2016 12:27 Resolved Ben Eggan White Bear Lake Maria Rucke 5/20/2016 10:50 Ben Eggan Medium - 3-7 days 5/20/2016 10:49

139910 Service Desk Server Shutdown 5/17/2016 12:28 Resolved Ryan Browning Edina Joe Rader 5/23/2016 10:12 Joe Rader Medium - 3-7 days 5/23/2016 10:12

139911 RecTrac Minnetonka: Statements are incorrect ; VSI Ticket #1271266 5/17/2016 12:29 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 15:26 Kelly O'Dea High - 2 days 5/19/2016 15:26

139912 RecTrac event timer problems 5/17/2016 12:29 Resolved Kacie Robinson Lakeville Paul Norton 5/17/2016 13:23 Paul Norton Medium - 3-7 days 5/17/2016 13:23

139913 RecTrac EVENT TIMER OUT 5/17/2016 12:29 Resolved Dan Mueller Crystal Sue Christiansen 5/17/2016 13:08 Sue Christiansen Medium - 3-7 days 5/17/2016 13:08

139914 PIMS Mailing Address - Missing Licensee Name 5/17/2016 12:29 Resolved Shirley Johnson South St. Paul Judd Harper 5/19/2016 11:34 Judd Harper Medium - 3-7 days 5/19/2016 11:34

139915 JDE Finance netting vouchers and debit memos to zero - oops! 5/17/2016 12:29 Resolved Ayca Andrews Eden Prairie Jill Davis 5/18/2016 8:24 Ayca Andrews Medium - 3-7 days 5/18/2016 8:25

139916 JDE Finance AAI ISSUE 5/17/2016 12:29 New Dave Lang Lakeville 5/17/2016 19:54 Dave Schleicher Medium - 3-7 days

139917 Utility Billing 104th Lane 00084780-4600958001 5/17/2016 12:30 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/18/2016 14:15 Pat Lindquist Medium - 3-7 days 5/18/2016 14:15


139919 JDE HR/Payroll FW: WBL - Payroll Journal Proof Error 5/17/2016 12:30 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 5/17/2016 12:40 Nikki Heinbuch Medium - 3-7 days 5/17/2016 12:46

139921 JDE HR/Payroll Pera Pension Box 5/17/2016 12:30 Resolved Greg Moeller Crystal Nikki Heinbuch 5/17/2016 14:00 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:06

139922 Infrastructure Group IT Staff Access Issue 5/17/2016 12:30 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 5/26/2016 15:08 Virginia Vaske Medium - 3-7 days 5/26/2016 15:08


139924 Systems Group Is Archserve updating the mobile DR servers? 5/17/2016 12:30 New Daniel S. Palmer

Ramsey County

Emergency

Communications

Center (RCECC)

Bob Schlick 5/18/2016 7:42 Bob Schlick Medium - 3-7 days

139925 Service Desk Replacement Token 5/17/2016 12:30 Resolved David Klitzke Orono Peter Carlson 5/18/2016 9:03 Peter Carlson Medium - 3-7 days 5/18/2016 9:03

139926 Service Desk FW: 3295: REQUEST TO REACTIVATE 5/17/2016 12:30 Resolved Karen WhittakerRice/Steele


139927 RecTrac Event timer warning 5/17/2016 12:31 Resolved Kris Ryan Maple Grove Paul Norton 5/17/2016 13:20 Paul Norton Medium - 3-7 days 5/17/2016 13:20

139928 JDE Finance PCard Unknown Vendors 5/17/2016 12:41 New JoAnn Eagen Farmington 5/17/2016 15:51 JoAnn Eagen Medium - 3-7 days

139929 JDE HR/Payroll New ESS user 5/17/2016 12:42 Resolved Carrie Person Edina Kevin Sundberg 5/27/2016 11:01 Kevin Sundberg Medium - 3-7 days 5/18/2016 13:10

139930 Service Desk FW: PROBLEM Host Alert is DOWN 5/17/2016 12:42 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/17/2016 15:37 Joe Rader Medium - 3-7 days 5/17/2016 15:37

139932 Service Desk Legal Hold - Gun Owners Caucus 5/17/2016 12:52 In Progress Richard Johnson New Hope Scott Crocker 5/18/2016 13:00 Scott CrockerProject - no specified

due date

139933 Service Desk RO-DEPUTY-PASSPORT-TREE caller input and greeting 5/17/2016 13:52Pending Client

ResponseTom Marshall Robbinsdale Joe Rader 5/27/2016 15:34 Tom Marshall Medium - 3-7 days

139934 Infrastructure Group Brian Booth cannot access TriTech resources 5/17/2016 13:59 Resolved Nathan Ehlers Apple Valley John Wondra 5/24/2016 10:01 John Wondra Medium - 3-7 days 5/24/2016 10:01

139935 Systems Group Upgrade the Compellent SANs at GV and BC 5/17/2016 14:06 In Progress Bob Schlick LOGIS Bob Schlick 5/26/2016 8:09 Bob SchlickProject - no specified

due date

139936 Network Services Authentication error trying to connect to database server 5/17/2016 14:13 Resolved George Jensen Anoka County JLEC Robert Haight 5/25/2016 15:20 Robert Haight Medium - 3-7 days 5/25/2016 15:20

139937 JDE HR/Payroll Interim for severance pay 5/17/2016 14:46 Resolved Patti Kent Shakopee Nikki Heinbuch 5/17/2016 14:57 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:07

139938 RecTrac Golden Valley: Event Timer issue (reports won't run) 5/17/2016 15:06 Resolved Sue Watson Golden Valley Sue Christiansen 5/17/2016 15:08 Sue Christiansen Medium - 3-7 days 5/17/2016 15:08

139939 JDE Finance Traded In Asset #2499 for itself (s/b 3012) 5/17/2016 15:13 Resolved Joel Merry Minnetonka Dave Schleicher 5/17/2016 22:28 Joel Merry Medium - 3-7 days 5/18/2016 6:48

of 186


139940 Infrastructure Group Add firewall rules for election devices 5/17/2016 15:19 Resolved Dean Busch Robbinsdale Virginia Vaske 5/18/2016 15:09 Virginia Vaske Medium - 3-7 days 5/18/2016 15:09

139941 Infrastructure Group off network PC VPN issues 5/17/2016 15:20 Resolved Matt Henning Maple Grove Jason Stickler 5/26/2016 11:35 Matt Henning High - 2 days 5/26/2016 11:35

139942 Systems Group Cannot authenticate apple-valley\logissup account 5/17/2016 15:30 Resolved Taylor George Apple Valley Bob Schlick 5/17/2016 15:56 Bob Schlick Medium - 3-7 days 5/17/2016 15:56


139944 JDE Finance Can you please send this Invoice to RE-ROUTE? 5/17/2016 15:52 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/18/2016 7:58 Brandi Aitkin Medium - 3-7 days 5/17/2016 19:42

139945 JDE Finance MG one missing image on tungsten check run 5/17/16 5/17/2016 15:52 New Sheri Robertson Maple Grove 5/17/2016 15:52 Sheri Robertson Medium - 3-7 days

139946 JDE HR/Payroll Open items for Robbinsdale 5/17/2016 15:53 New Larry Jacobson Robbinsdale Nikki Heinbuch 5/19/2016 17:07 Tom Marshall Medium - 3-7 days



139949 JDE HR/Payroll New Employee - Eng 5/17/2016 15:53 Resolved Denise Heimerman Minnetonka Dave Schleicher 5/18/2016 7:14 Denise Heimerman Medium - 3-7 days 5/17/2016 18:55


139951 RecTrac Crystal: Invoicing - looking for some ideas 5/17/2016 15:54 New Dan Mueller Crystal Sue Christiansen 5/17/2016 15:54 System Medium - 3-7 days

139952 Service Desk Print check 5/17/2016 15:54 Resolved Heather Campson LOGIS Peter Carlson 5/18/2016 8:10 Peter Carlson Medium - 3-7 days 5/18/2016 8:10

139953 PIMS ED - PIMS error message 5/17/2016 15:55 Resolved Mitzi Wicklund Edina Norb Vossen 5/17/2016 16:12 Norb Vossen Medium - 3-7 days 5/17/2016 16:12

139954 Property Data ED - Mailing Labels report - incomplete 5/17/2016 15:55 Resolved Mitzi Wicklund Edina Norb Vossen 5/17/2016 16:10 Norb Vossen Medium - 3-7 days 5/17/2016 16:10

139955 JDE HR/Payroll interim 5/17/2016 15:57 Resolved Greg Moeller Crystal Nikki Heinbuch 5/17/2016 16:13 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:14

139957 Service DeskLOUBUsers_LOUBAll_LOUBInf.Link_LOUBIT Email Address Group

Updates5/17/2016 16:12 Resolved Pat Lindquist LOGIS Peter Carlson 5/18/2016 10:45 Peter Carlson Medium - 3-7 days 5/18/2016 10:45

139958 PIMS ED - Data request / report needed 5/17/2016 16:16 Resolved David Fisher Edina Norb Vossen 5/17/2016 16:27 Norb Vossen Medium - 3-7 days 5/17/2016 16:27

139959 Property Data ED - New 2017 Assessment Year Created in PDS 5/17/2016 16:17 Resolved Bob Wilson Edina Norb Vossen 5/19/2016 6:57 Norb Vossen Medium - 3-7 days 5/19/2016 6:57

139960 Service Desk New Token request 5/17/2016 16:18 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)


139961 Service Desk Eagan - EA Aware Call Record Service... 5/17/2016 16:44 Resolved Ron Waara Eagan Peter Carlson 5/27/2016 9:25 Tami Maddio Medium - 3-7 days 5/27/2016 9:24

139962 Network Services CU11 install for Exchange 5/17/2016 16:50 Resolved Brian Peterson LOGIS Brian Peterson 5/20/2016 16:05 Brian Peterson Medium - 3-7 days 5/20/2016 16:05

139963 RecTrac EVENT TIMER reset for DEMO version 5/17/2016 17:37 Resolved Jason Minnick Crystal Sue Christiansen 5/18/2016 8:28 Sue Christiansen Medium - 3-7 days 5/18/2016 8:28

139965 Network Services Error launching Outlook 5/18/2016 7:09 Resolved Pam Kummer LOGIS Brian Peterson 5/18/2016 12:26 Brian Peterson High - 2 days 5/18/2016 12:26

139966 JDE HR/Payroll JDE 920 PrintQueue 5/18/2016 7:14 Resolved Nancy Hilary LOGIS Nancy Hilary 5/18/2016 9:44 Nancy Hilary Medium - 3-7 days 5/18/2016 9:45

139967 JDE HR/Payroll Timecard Approval 5/18/2016 7:25 Resolved Jenny Hildebrandt

Dakota

Communications

Center


139968 JDE HR/Payroll Pay Types 5/18/2016 8:41 Resolved Jenny Hildebrandt

Dakota

Communications

Center


139969 Network Services DMZ server access for Windows Updates 5/18/2016 8:45 Resolved Marc Gade West St. Paul Adam Maloney 5/18/2016 9:05 Adam Maloney Medium - 3-7 days 5/18/2016 8:51

139970 Tracker Admin Allow access to Visual Workflows from Tracker 5/18/2016 8:47 Resolved Matt O'Brien LOGIS Sue Christiansen 5/18/2016 11:30 Sue Christiansen Medium - 3-7 days 5/18/2016 11:30

139971 Infrastructure Group VPN group access change 5/18/2016 9:22Pending Client

ResponseNikki Farrow St. Louis Park Jason Stickler 5/26/2016 14:55 Nikki Farrow Medium - 3-7 days

139972 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 9:32 Resolved Jessi Ebben Minnetonka Dave Schleicher 5/18/2016 10:12 Jessi Ebben Medium - 3-7 days 5/18/2016 9:38

139974 RecTracQuestion for VSI: Diagnostic/action steps to take when RecTrac

is slow for one or more cities (VSI Ticket #1271473)5/18/2016 9:40

Pending Vendor

ResponseLogis Internal LOGIS Sue Christiansen 5/19/2016 8:54 Sue Christiansen Medium - 8-14 days

139975 Tracker AdminPlease add Jennifer Gabbard to PhaseWare - she is the new HR

Manager at the City of Shakopee5/18/2016 9:46 Resolved Dave Schleicher LOGIS Sue Christiansen 5/18/2016 10:02 Dave Schleicher Medium - 3-7 days 5/18/2016 9:52

139976 Service Desk

Please add Jennifer Gabbard to the GAL & email groups - she is

the new HR Manager at the City of Shakopee. Her complete info

is below.

5/18/2016 9:47 Resolved Dave Schleicher LOGIS Peter Carlson 5/18/2016 12:30 Dave Schleicher Medium - 3-7 days 5/18/2016 10:48

139977 Infrastructure Group Routing Changes 5/18/2016 9:49 Resolved Matthew Haga Crystal Virginia Vaske 5/19/2016 7:52 Virginia Vaske Medium - 3-7 days 5/19/2016 7:52

139978 JDE HR/Payroll electronic log in - ESS 5/18/2016 9:54 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/19/2016 10:21 Kevin Sundberg Medium - 3-7 days 5/19/2016 10:21

139979 JDE HR/Payroll EE 125878 Name has spaces 5/18/2016 10:02 Resolved Pat Vinje

Dakota

Communications

Center



139981 JDE Finance FileZilla Issue 5/18/2016 10:22 Resolved Kyle Sawyer Edina Dave Schleicher 5/18/2016 13:31 Dave Schleicher Medium - 3-7 days 5/18/2016 13:31

139982 PIMS PIMS - Code Enf. Admin Notice for Sight Triangle Violation 5/18/2016 10:26 Resolved Jason Zimmermann Crystal Judd Harper 5/25/2016 15:01 Judd Harper Medium - 3-7 days 5/25/2016 15:02

139983 Infrastructure Group Unable to connect to AnyConnect on any iPAD Devices 5/18/2016 10:26 Resolved Craig Beers Minnetonka Jason Stickler 5/18/2016 13:07 Jason Stickler High - 2 days 5/18/2016 13:08

of 186


139984 Network Services Review VMware Resource Allocations 5/18/2016 10:36 In Progress George Jensen Anoka County JLEC John Paulsen 5/26/2016 8:53 John Paulsen Medium - 3-7 days

139985 Systems Group TriTech VMs RAM and CPU Audit and Upgrade 5/18/2016 10:42 In Progress Bob Schlick LOGIS Bob Schlick 5/27/2016 9:00 Bob SchlickProject - no specified

due date

139986 Systems Group Cannot RDP to console on LO-PTK-PAGING 5/18/2016 10:51 Resolved Matt O'Brien LOGIS Robert Haight 5/24/2016 10:47 Robert Haight Medium - 3-7 days 5/24/2016 10:47

139987 Service Desk WBL: Retired Firefighters Email list 5/18/2016 10:59 New Don Rambow White Bear Lake Chad Remick 5/18/2016 10:59 Don Rambow Medium - 3-7 days

139988 JDE Finance Tungsten 5/18/2016 11:02 Resolved Lisa Reiten Apple Valley Dave Schleicher 5/19/2016 7:46 Dave Schleicher Medium - 3-7 days 5/19/2016 7:46

139989 Class Class log in for Jill Smisek 5/18/2016 11:30 Resolved Jill Smisek New Hope Paul Norton 5/18/2016 15:44 Paul Norton Medium - 3-7 days 5/18/2016 15:44

139990 RecTrac Receipt Printing Issue 5/18/2016 11:30 Resolved Stefan Bakken Lakeville Paul Norton 5/19/2016 16:11 Paul Norton Medium - 3-7 days 5/19/2016 16:11

139991 JDE HR/Payroll Electronic time sheets - ESS 5/18/2016 11:38 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/19/2016 11:25 Kevin Sundberg Medium - 3-7 days 5/19/2016 11:24

139992 Utility Billing delete .LINK account 00086067-1009425001 5/18/2016 11:46 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/18/2016 14:12 Pat Lindquist Medium - 3-7 days 5/18/2016 14:12

139993 Network ServicesPlaceholder for tracking the completion of time sync of the

Airbus phone system.5/18/2016 12:04 New Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Robert Haight Medium - 3-7 days

139994 Network ServicesRamsey Country review all guest servers for CPU and Memory

capacity5/18/2016 12:05 New Dave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Robert Haight Medium - 3-7 days

139995 Service Desk New PC on Network 5/18/2016 12:06 Resolved Nathan Beran New Ulm Peter Carlson 5/27/2016 9:54 Peter Carlson Medium - 3-7 days 5/27/2016 9:26

139996 RecTracLakeville Arts Center: Online Ticket Error - price displays as "7"

instead of "$7.00" (VSI Ticket #1271989)5/18/2016 12:11 In Progress Joe Masiarchin Lakeville Sue Christiansen 5/23/2016 15:22 Dan Caffrey Medium - 3-7 days

139997 Service Desk Shakopee Helpdesk user activation 5/18/2016 12:12 Resolved City of Shakopee Shakopee Peter Carlson 5/18/2016 13:07 City of Shakopee Medium - 3-7 days 5/18/2016 13:07

139998 Utility Billing Senior discounts 5/18/2016 12:13 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/20/2016 14:52 Pat Lindquist Medium - 3-7 days 5/20/2016 14:52

139999 Property Data BU - Help with PDS install on new PC for Molly 5/18/2016 12:21 Resolved Jim Vasquez Burnsville Norb Vossen 5/18/2016 12:22 Norb Vossen Medium - 3-7 days 5/18/2016 12:22

140000 Property Data CAMA - Inquiry Excel Export enhancements 5/18/2016 12:22 New Norb Vossen LOGIS 5/20/2016 14:10 SystemProject - no specified

due date

140001 PIMS Renewal notice changes 5/18/2016 12:34 New Kaeley Cazin New Hope Jane Watje 5/18/2016 12:37 Jane Watje Medium - 3-7 days

140002 JDE HR/Payroll WBL - Termination JDE ESS Accrual Role only 5/18/2016 12:46 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/19/2016 12:31 Kevin Sundberg Medium - 3-7 days 5/19/2016 12:31

140003 RecTracReport Tag to allow her to see her reports only - also emails

sent to personal account due to CC5/18/2016 12:52 New Kacie Robinson Lakeville Sue Christiansen 5/19/2016 7:12 Sue Christiansen Medium - 3-7 days

140004 Service Desk No dial tone on phone 5/18/2016 13:01 Resolved Kevin Sundberg LOGIS Peter Carlson 5/18/2016 14:52 Peter Carlson Medium - 3-7 days 5/18/2016 14:52

140006 JDE HR/Payroll Re: JDE Payroll Reconciliation Change 5/18/2016 13:11 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/19/2016 8:38 Julie Nowlan Medium - 3-7 days 5/19/2016 8:39

140009 PIMS Contractor Clean Up - Other miscellaneous tasks/items 5/18/2016 13:34 New Julie Silverberg White Bear Lake Joe Soukup 5/18/2016 13:34 Maria RuckeProject - no specified

due date

140013 PIMSePermits - Property Data issue - Contractor receives error 'The

address you entered does not exist '5/18/2016 13:58 Resolved Shannon Dietrich Golden Valley Judd Harper 5/19/2016 8:04 Judd Harper Medium - 3-7 days 5/19/2016 8:04

140014 JDE HR/Payroll Modification of the scheduled report 5/18/2016 13:59 Resolved Alexandra O'Leary Eagan Dave Schleicher 5/18/2016 14:37 Alexandra O'Leary Medium - 3-7 days 5/18/2016 14:38

140016 Utility Billing Update News Notes 5/18/2016 14:02 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 5/20/2016 11:42 Rachel Neuberger Medium - 3-7 days 5/20/2016 10:58

140019 JDE Finance Capital Assets 5/18/2016 14:26 New Tom Nesseth Lakeville 5/18/2016 14:26 Tom Nesseth Medium - 3-7 days

140020 Network Services C Drive is Full 5/18/2016 14:28 Resolved Don Rambow White Bear Lake Chad Remick 5/19/2016 9:45 Chad Remick Medium - 3-7 days 5/19/2016 9:51

140021 PIMS Septic Database 5/18/2016 14:37 Resolved Katy Hauan Ramsey Maria Rucke 5/26/2016 9:53 Katy Hauan Medium - 3-7 days 5/26/2016 8:58

140022 JDE Finance Please delete this page 5/18/2016 14:37 Resolved Brandi Aitkin Apple Valley Jill Davis 5/18/2016 15:14 Brandi Aitkin Medium - 3-7 days 5/18/2016 15:07

140023 Infrastructure Group Configure next availble port for Vpice VLAN 5/18/2016 14:46 Client to Test Dustin Hammond St. Louis Park Adam Maloney 5/19/2016 10:11 Adam Maloney Medium - 3-7 days

140024 JDE Finance Wells Fargo 5/18/2016 14:51 Resolved Dianne Nelson Coon Rapids Dave Schleicher 5/18/2016 15:16 Dianne Nelson Medium - 3-7 days 5/18/2016 15:31

140025 Systems Group JDE 920 Folders Permissions 5/18/2016 14:53 Resolved Nancy Hilary LOGIS 5/18/2016 16:53 Nolan Little Medium - 3-7 days 5/18/2016 16:53

140026 JDE HR/Payroll Audit History 5/18/2016 14:56 Resolved Jenny Hildebrandt

Dakota

Communications

Center


140027 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 14:58 Resolved Matt Palumbo Minnetonka Dave Schleicher 5/18/2016 15:28 Dave Schleicher Medium - 3-7 days 5/18/2016 15:28

140028 Service Desk Beach and Pool Summer Schedule 5/18/2016 15:16 In Progress Judy Fradenburgh Bloomington Carl Pearson 5/24/2016 9:44 Carl Pearson Medium - 3-7 days

140029 Service Desk Setup user with Static address 5/18/2016 15:19 Resolved Nikki Farrow St. Louis Park Peter Carlson 5/23/2016 15:36 Peter Carlson Medium - 3-7 days 5/23/2016 15:36

140030 JDE HR/Payroll Interim Payment 5/18/2016 15:45 Resolved Patti Kent Shakopee Nikki Heinbuch 5/19/2016 8:44 Nikki Heinbuch Medium - 3-7 days 5/19/2016 8:46

140031 JDE HR/Payroll Term ESS User 5/18/2016 15:46 Resolved Lisa Linnane Farmington Kevin Sundberg 5/19/2016 8:33 Lisa Linnane Medium - 3-7 days 5/19/2016 8:32

140032 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 15:47 Resolved Rolf Sponheim Minnetonka Dave Schleicher 5/18/2016 16:02 Rolf Sponheim Medium - 3-7 days 5/18/2016 15:49

140033 Infrastructure Group WTP AP Down 5/18/2016 15:49 New Patty Hartwig Brooklyn Center Vu Pham 5/18/2016 15:49 Patty Hartwig Medium - 3-7 days

140034 JDE HR/Payroll F085518 BSS Form Options - add ESS 5/18/2016 16:01 Resolved Nancy Hilary LOGIS Nancy Hilary 5/18/2016 16:01 Nancy Hilary Medium - 3-7 days 5/18/2016 16:02

of 186


140035 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 16:39 Resolved Dave Johnson Minnetonka Dave Schleicher 5/19/2016 7:12 Dave Schleicher Medium - 3-7 days 5/19/2016 7:12

140036 Infrastructure Group Firewall Change for VPN Contractor Access 5/18/2016 17:23 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/20/2016 7:58 Virginia Vaske Medium - 3-7 days 5/20/2016 7:59

140037 Infrastructure Group Firewall Change for Police Department Milestone Access 5/18/2016 19:57 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/19/2016 10:07 Virginia Vaske Medium - 3-7 days 5/19/2016 10:07

140039 Public Safety General new call-- PMDC logs in fine but flashes 5/19/2016 7:30 Resolved Dan Anderson Dakota County 5/19/2016 7:55 Jason Ehlers Medium - 3-7 days 5/19/2016 7:55

140040 JDE Finance Re: Tungsten - May credit card charges 5/19/2016 7:32 Resolved Jeremy Pire Farmington Jill Davis 5/27/2016 10:26 Robin Hanson Medium - 3-7 days 5/27/2016 10:08

140041 JDE HR/Payroll Benefit Planning 5/19/2016 7:59Pending Client

ResponseNancy Hilary LOGIS Nancy Hilary 5/19/2016 8:22 Nancy Hilary Medium - 3-7 days

140042 Network Services Cannot access my H drive 5/19/2016 8:03 Resolved Kevin Sundberg LOGIS Peter Carlson 5/19/2016 12:03 Peter Carlson Medium - 3-7 days 5/19/2016 12:03

140043 JDE HR/Payroll ESS - Security Report 5/19/2016 8:13 Resolved Renee Korts Maple Grove Kevin Sundberg 5/19/2016 9:10 Kevin Sundberg Medium - 3-7 days 5/19/2016 9:10

140044 Infrastructure GroupFirewall Change Request for GV WeScanIDs Software for POS

Systems at BV Golf5/19/2016 8:15 Client to Test Beth Yurchisin Golden Valley Adam Maloney 5/19/2016 9:50 Adam Maloney Medium - 3-7 days

140045 Public Safety General Changes required to Beat 56 (MOA) for TriTech CAD 5/19/2016 8:17 New Jeff Zieske Bloomington Michael Simmons 5/19/2016 8:19 Terry Hoium Medium - 3-7 days

140046 Tracker Admin test (from Kacie at Lakeville) 5/19/2016 8:21 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31

140047 Tracker Admin test 2 5/19/2016 8:26 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31

140048 RecTrac GL Distribution 5/19/2016 8:28Pending Client

ResponseJared Flewellen Eagan Paul Norton 5/20/2016 15:16 Paul Norton High - 2 days

140049 Tracker Admin test 3 5/19/2016 8:29 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31

140050 Utility Billing Delete from Infinity.Link 5/19/2016 8:31 Resolved Katrina Mattson St. Louis Park Pat Lindquist 5/19/2016 8:36 Pat Lindquist Medium - 3-7 days 5/19/2016 8:36

140051 JDE Finance Mystery J/E 5/19/2016 8:35 Resolved Rachel Neuberger Robbinsdale Dave Schleicher 5/19/2016 9:52 Rachel Neuberger Medium - 3-7 days 5/19/2016 8:43

140052 Service Desk Domain Name Purchase 5/19/2016 8:35Pending Client

ResponseTrevor Stewart Lakeville Lori Hackett 5/25/2016 11:43 Lori Hackett Medium - 3-7 days

140053 RecTracMinnetonka: Punch card passes - can we order preprinted

cards/fobs? -- VSI Ticket #12719085/19/2016 8:43 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 11:24 Paul Norton Medium - 3-7 days 5/19/2016 10:09

140054 Public Safety Mobiles citation 271816201383 FW: Citation Schema Validation Failure 5/19/2016 9:33 New PSRecords Richfield Jason Ehlers 5/23/2016 11:39 Jason Ehlers Critical - 1 day

140055 RecTrac Gift Certificate Redemption 5/19/2016 9:52Pending Client

ResponseSue LaCrosse Brooklyn Center Paul Norton 5/24/2016 15:23 Sue LaCrosse Medium - 3-7 days

140056 Service Desk New VPN User 5/19/2016 9:59 Resolved Rachel Romansky Shakopee Peter Carlson 5/20/2016 8:27 Peter Carlson Medium - 3-7 days 5/20/2016 8:27

140057 Systems Group Need higher access to portla.logis.org 5/19/2016 10:03 Resolved Bob Schlick LOGIS Jeff Sibell 5/19/2016 11:38 Jeff Sibell Medium - 3-7 days 5/19/2016 11:38

140058 RecTracMinnetonka: The VIC service doesn't always start when the PC

starts (VSI Ticket #1271957)5/19/2016 10:10 Client to Test Sam Black Minnetonka Sue Christiansen 5/23/2016 7:21 Andrew Tipper Medium - 3-7 days

140059 JDE HR/Payroll Fire Payroll EE 104584 5/19/2016 10:10 Resolved Pat Vinje Lakeville Nikki Heinbuch 5/23/2016 10:57 Nancy Hilary Medium - 3-7 days 5/20/2016 13:55

140062 Service Desk Non Token Account Enables 5/19/2016 10:22 Resolved Stefan Bakken Lakeville Peter Carlson 5/19/2016 12:39 Stefan Bakken Medium - 3-7 days 5/19/2016 12:06

140063 Service Desk Bridge Operator Console - Can not transfer calls from software 5/19/2016 10:26 Client to Test Kate Larson New Hope Joe Rader 5/23/2016 8:22 Joe Rader Medium - 3-7 days

140064 JDE HR/Payroll Benefit Self Service System - NEED TO DISCUSS 457 5/19/2016 10:27Pending Client

ResponseJulie Nowlan Coon Rapids Nancy Hilary 5/19/2016 14:32 Julie Nowlan Medium - 3-7 days

140065 Infrastructure Group Cannot access local printers while connected to VPN 5/19/2016 10:29 Resolved Calvin Kubat Ramsey Virginia Vaske 5/24/2016 14:15 Virginia Vaske Medium - 3-7 days 5/24/2016 14:20

140066 PIMS RPZ Same Issue As Before 5/19/2016 10:33 Resolved Prestwich, AndrewMetropolitan


140067 RecTracEagan: RecTrac Session Ended - Credit Card Auth Exists ; VSI

Ticket #12723215/19/2016 10:38 Resolved Jared Flewellen Eagan Paul Norton 5/20/2016 14:07 Paul Norton Medium - 3-7 days 5/20/2016 14:07

140068 Network Services AnyConnect users are disabled 5/19/2016 10:38 Resolved Alan Nordquist Hastings Joe Rader 5/19/2016 11:17 Joe Rader High - 2 days 5/19/2016 11:16

140069 JDE HR/Payroll RE: JDE Benefit Planning - NEED REPORT 5/19/2016 10:58Pending Client

ResponseBrenda Wendlandt Farmington Nancy Hilary 5/19/2016 11:56 Nancy Hilary Medium - 3-7 days

140070 JDE HR/Payroll Timecards 5/19/2016 11:03 Resolved Brian Tadych Edina Dave Schleicher 5/20/2016 13:46 Brian Tadych Medium - 3-7 days 5/20/2016 14:24

140071 JDE Finance FRGN TRANS FEE 5/19/2016 11:06 Resolved JoAnn Eagen Farmington Jill Davis 5/23/2016 12:04 Jill Davis Medium - 3-7 days 5/23/2016 12:05

140072 Utility Billing New landuse code 5/19/2016 11:08Pending Client

ResponseGail Ripley Apple Valley Pam Kummer 5/19/2016 13:50 Gail Ripley Medium - 3-7 days

140073 Public Safety General CAD Daily Report 5/19/2016 11:20 Resolved Stephanie Mellesmoen Apple Valley 5/19/2016 13:08 John Rogers Medium - 3-7 days 5/19/2016 13:08

140074 RecTrac Activity Bottom Line report 5/19/2016 11:32 New Kris Ryan Maple Grove Sue Christiansen 5/19/2016 11:42 Kris Ryan Medium - 3-7 days

140075 Utility Billing report 5/19/2016 11:35Pending Client

ResponseBarbara Baer Eden Prairie Pam Kummer 5/20/2016 11:15 Barbara Baer Medium - 3-7 days

140076 Network Services Can't send email to Ann Davy of Minnetonka Again 5/19/2016 11:57 Resolved Paul Norton LOGIS Peter Carlson 5/20/2016 10:11 Peter Carlson Medium - 3-7 days 5/20/2016 10:11

140077 JDE HR/Payroll Dependent Conversion 5/19/2016 11:58 In Progress Jesse Swenson Richfield Nancy Hilary 5/26/2016 15:03 Nancy Hilary Medium - 3-7 days

140078 Service Desk New AnyConnect version for Mac 5/19/2016 12:07 Resolved Tracy Vener West St. Paul Peter Carlson 5/20/2016 14:02 Peter Carlson Medium - 3-7 days 5/20/2016 15:59

of 186


140079 RecTracWebTrac password change done in RecTrac requires immediate

password change5/19/2016 12:09 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 5/19/2016 14:22 Sue Christiansen Medium - 3-7 days 5/19/2016 14:22

140080 JDE HR/Payroll Employee Self Service 5/19/2016 12:10 New Jesse Swenson Richfield Nancy Hilary 5/19/2016 13:09 Nancy Hilary Medium - 3-7 days

140081 Network ServicesNWCT-ESX1 is unresponsive after adding HBA connections for

new SAN drawers5/19/2016 12:12

Pending Client

ResponseShawn Christie NWCT Brian Peterson 5/23/2016 7:32 Brian Peterson Medium - 3-7 days

140082 Utility Billing RE: Donation Bill Codes 5/19/2016 12:24 Resolved Vicki Cullen Brooklyn Center Pam Kummer 5/20/2016 10:46 Pam Kummer Medium - 3-7 days 5/20/2016 10:46

140083 Infrastructure Group Port 24 MVTA-ASR1 5/19/2016 12:51 New Tyre FantMinnesota Transit

AuthorityAdam Maloney 5/19/2016 12:51 Tyre Fant Medium - 3-7 days

140084 Network Services DMZ ACCOUNT 5/19/2016 12:51 Resolved Pat Lindquist LOGIS Peter Carlson 5/20/2016 8:27 Peter Carlson High - 2 days 5/20/2016 8:27

140085 JDE Finance Voided payment question 5/19/2016 13:07Pending Client

ResponseShari Rains New Hope Dave Schleicher 5/19/2016 13:21 Dave Schleicher Medium - 3-7 days

140086 RecTrac WebTrac down 5/19/2016 13:29 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/19/2016 15:02 Sue LaCrosse Medium - 3-7 days 5/19/2016 14:19

140087 Network Services Create Minnetonka users in LOGIS Domain 5/19/2016 13:32 Resolved Keith Anderson LOGIS Peter Carlson 5/20/2016 8:32 Peter Carlson Medium - 3-7 days 5/20/2016 8:31

140088 Public Safety Mobiles FW: Citation Rejected By Court: 271816201388 5/19/2016 13:38 Resolved PSRecords Richfield Jason Ehlers 5/23/2016 15:54 Jason Ehlers Critical - 1 day 5/23/2016 15:54

140089 Service Desk aWare question 5/19/2016 13:45 Resolved Dean Busch Robbinsdale Peter Carlson 5/19/2016 15:50 Dean Busch Medium - 3-7 days 5/20/2016 8:08

140090 PIMS Animal Licenses - Add Microchip field to Search screen 5/19/2016 13:46 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:28 Jim Hald Medium - 3-7 days

140092 PIMSAnimal Licenses - Address field in Search screen should be a

dropdown combo box5/19/2016 13:54 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:28 Jim Hald Medium - 3-7 days

140093 PIMSAnimal Licenses - Dangerous or Potentially Dangerous should be

listed in search grid5/19/2016 13:56 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:29 Jim Hald Medium - 3-7 days

140094 PIMSAnimal Licenses - Remove (or make invisible) Sac and Wac Fee

from Fee Group Information5/19/2016 13:59 Internal Testing Maria Rucke LOGIS Jane Watje 5/19/2016 14:29 Jim Hald Medium - 3-7 days

140095 Systems Group Unable to connect to MG-City SSID on WLAN 5/19/2016 14:06 In Progress Paul Schweisthal Maple Grove 5/20/2016 12:06 Adam Maloney Medium - 3-7 days

140096 PIMS Animal Licenses - Please add Vet Clinic look up table 5/19/2016 14:08 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:29 Jim Hald Medium - 3-7 days

140097 Infrastructure Group Cisco ASA Security vulnerability 5/19/2016 14:10 Resolved Jayson Solberg Rosemount Vu Pham 5/23/2016 10:43 Vu Pham Medium - 3-7 days 5/23/2016 10:43

140098 Tracker Admin New Contact - Pat Vinje at Lakeville 5/19/2016 14:39 Resolved Nikki Heinbuch LOGIS Sue Christiansen 5/19/2016 15:38 Sue Christiansen Medium - 3-7 days 5/19/2016 15:38

140099 Infrastructure Group Allow RDP though VPN 5/19/2016 14:50 Resolved Nick Lovejoy Edina Adam Maloney 5/23/2016 9:25 Adam Maloney Medium - 3-7 days 5/23/2016 9:25

140100 Utility Billing Delete eUtility billing acct 5/19/2016 14:57 Resolved Lori Lohmann Edina Pat Lindquist 5/19/2016 15:25 Pat Lindquist Medium - 3-7 days 5/19/2016 15:25

140101 Network Services Configure two replacement switches for HOC 5/19/2016 15:09 Client to Test Tom Venables Burnsville Adam Maloney 5/25/2016 16:17 Adam Maloney Medium - 3-7 days

140102 JDE HR/Payroll New Employees 5/19/2016 15:32 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/23/2016 7:43 Denise Heimerman Medium - 3-7 days 5/20/2016 15:26

140103 Network Services New Cisco Portal 5/19/2016 15:44 New Kevin Pikkaraine LOGIS Lori Hackett Medium - 3-7 days

140104 PIMS Add a License Type 5/19/2016 16:05 New Jane Timm Edina Judd Harper 5/19/2016 16:06 Jeff Brown Medium - 3-7 days

140105 Utility Billing RE: Question 5/19/2016 16:06Pending Client

ResponseVicki Cullen Brooklyn Center Pam Kummer 5/19/2016 16:06 Pam Kummer Medium - 3-7 days

140106 PIMS Addition to 3 licenses 5/19/2016 16:09 New Jane Timm Edina Judd Harper 5/19/2016 16:09 System Medium - 3-7 days

140107 Service Desk FW: RECOVERY Service Alert Memory is OK 5/19/2016 18:48 Resolved Nancy Johnson Crystal Joe Rader 5/23/2016 8:27 Joe Rader Medium - 3-7 days 5/23/2016 8:27

140108 Infrastructure Group Fwd: Tunsgten 5/20/2016 7:08Pending Change

ControlPatty Hartwig Brooklyn Center Adam Maloney 5/25/2016 14:16 Adam Maloney Medium - 3-7 days

140109 Service Desk RE: Joe Soukup Starts Monday 5/20/2016 7:08 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/20/2016 8:08 Peter Carlson Medium - 3-7 days 5/20/2016 8:08

140110 JDE HR/Payroll RE: ESS NEW HIRES 5/20/2016 7:10 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/20/2016 8:05 Kevin Sundberg Medium - 3-7 days 5/20/2016 8:05


140112 Network Services Issues with uploading PDF files to JDE 5/20/2016 7:50 Resolved Tyre FantMinnesota Transit


140113 Utility Billing eutilitybilling-newsletter 5/20/2016 8:29Pending Client

ResponseCarissa Hoyt New Hope Pam Kummer 5/20/2016 10:43 Pam Kummer Medium - 3-7 days

140114 Service Desk Verify Nagios disk checks on lo-mysql 5/20/2016 8:30 Resolved Adam Maloney LOGIS Joe Rader 5/20/2016 9:35 Joe Rader Medium - 3-7 days 5/23/2016 8:27

140115 PIMS PIMS - Remove Application Fee and Change Payment Date 5/20/2016 8:33 Resolved Jackie Onischuk Edina Judd Harper 5/20/2016 9:18 Judd Harper Medium - 3-7 days 5/20/2016 9:18

140116 Infrastructure Group Unable to sign into mobile jabber 5/20/2016 8:41 Client to Test Judy Fradenburgh Bloomington Jude Giron 5/23/2016 15:31 Jude Giron Medium - 3-7 days

140117 Utility Billing FINAL .LINK ACCTS AS OF 05/20/2016 5/20/2016 8:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/20/2016 15:57 Pat Lindquist Medium - 3-7 days 5/20/2016 15:57

140119 RecTrac Refunds 5/20/2016 9:01 Resolved Tom Nesseth Lakeville Paul Norton 5/20/2016 10:19 Paul Norton Medium - 3-7 days 5/20/2016 10:20

140120 Systems Group PROBLEM Service Alert Disks is WARNING 5/20/2016 9:08 Resolved Nagios XI LOGIS Bob Schlick 5/20/2016 10:16 Bob Schlick Medium - 3-7 days 5/20/2016 10:02

140121 Infrastructure Group Add VLAN to 5Ks 5/20/2016 9:11 New Jeff Sibell LOGIS Vu Pham Medium - 3-7 days

140122 Service Desk New customer paperwork [for Mansfield Oil, formerly Yocum Oil] 5/20/2016 9:12Pending Vendor

ResponseJoe Rader LOGIS Lori Hackett 5/25/2016 13:17 Lori Hackett Medium - 3-7 days

of 186


140123 RecTracMaple Grove: printing pickleball membership ID; VSI Ticket

#12723145/20/2016 9:13

Pending Client

ResponseJan Clark Maple Grove Paul Norton 5/23/2016 10:33 Paul Norton Medium - 3-7 days

140124 Network Services Order Additional PVDM2 Gateway Adapters 5/20/2016 9:20 Resolved Beth Yurchisin Golden Valley Jack Israel 5/23/2016 15:59 Lori Hackett Medium - 3-7 days 5/23/2016 15:59

140125 Infrastructure Group New Outdoor Sign at City Hall IP Address On VLAN Needed 5/20/2016 9:21Pending Client

ResponseZachary Stanley (SB Inc) New Hope Jude Giron 5/26/2016 15:53 Zachary Stanley (SB Inc) Medium - 3-7 days

140126 JDE Finance New PCARD statement - use 5/13/16 5/20/2016 9:50 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/20/2016 11:20 Brandi Aitkin Medium - 3-7 days 5/20/2016 11:19

140127 Network Services Cisco phone replacement? 5/20/2016 9:55 In Progress Roger Anderson Hutchinson Peter Carlson 5/24/2016 8:56 Peter Carlson Medium - 3-7 days

140128 Infrastructure Group Possible network drops 5/20/2016 9:56 Resolved Will Moua

Ramsey County

Emergency

Communications

Center (RCECC)


140129 RecTrac Splash page picture 5/20/2016 9:59 Resolved Ann Davy Minnetonka Paul Norton 5/20/2016 14:56 Paul Norton Medium - 3-7 days 5/20/2016 14:57

140131 Network ServicesPlease remove Derek Ramthun from Voicemail - he is at the

ECVB5/20/2016 10:01 Resolved Robyn Chapman Eagan Joe Rader 5/23/2016 10:21 Joe Rader High - 2 days 5/23/2016 10:31

140132 Public Safety Mobiles APS citation offense issues at court 5/20/2016 10:06 Resolved Stephanie Mellesmoen Apple Valley Jason Ehlers 5/20/2016 13:34 Jason Ehlers Medium - 3-7 days 5/20/2016 13:34

140133 RecTracMaple Grove: Credit card and cash transactions missing on

Journal and gl distribution (VSI Ticket #1273963)5/20/2016 10:11

Pending Vendor

ResponseKris Ryan Maple Grove Sue Christiansen 5/27/2016 15:31 Sue Christiansen High - 2 days

140134 Systems Group Unable to access .Link sites on lo-web02 5/20/2016 10:31 Resolved Pam Kummer LOGIS Jeff Sibell 5/23/2016 7:55 Jeff Sibell High - 2 days 5/23/2016 7:55

140135 Public Safety MobilesAPS citations failing import to FBR due to missing offense

severity5/20/2016 10:39 New Robin Shoen Minnetonka Jason Ehlers 5/26/2016 8:43 Jason Ehlers Medium - 3-7 days

140136 Infrastructure Group Check Firewall Settings for SAN Upgrade 5/20/2016 10:49 New Bob Schlick LOGIS Vu Pham 5/26/2016 9:49 Bob Schlick Medium - 3-7 days

140137 Service Desk Parks and Rec Call Center Login 5/20/2016 11:15 Resolved Robyn Chapman Eagan Carl Pearson 5/20/2016 13:38 Tami Maddio High - 2 days 5/20/2016 13:37

140138 Public Safety General New CSO starting 5/20/2016 12:48 Resolved Stefan Bakken Lakeville 5/23/2016 11:26 Jason Ehlers Medium - 3-7 days 5/23/2016 11:26

140139 Tracker Admin allow AnyConnect users to print on ra-asa #140065 5/20/2016 12:55 Resolved Virginia Vaske LOGIS 5/20/2016 12:56 Virginia Vaske Medium - 3-7 days 5/20/2016 12:56

140140 RecTrac RE: New RecTrac Password Requirements for PCI Compliance 5/20/2016 12:56 Resolved Pam Schmitz Robbinsdale Paul Norton 5/20/2016 13:51 Pam Schmitz Medium - 3-7 days 5/20/2016 13:30

140141 Public Safety General Attn: Jason Ehlers, Citation needed 5/20/2016 13:05 Resolved Krissy Franklin Maple Grove 5/20/2016 13:07 Jason Ehlers Medium - 3-7 days 5/20/2016 13:07

140142 JDE HR/Payroll Interim - Database Changes EE 139365 5/20/2016 13:36 Resolved Denise Heimerman Minnetonka Nancy Hilary 5/23/2016 9:53 Nancy Hilary Medium - 3-7 days 5/23/2016 10:15

140143 Property Data Missing Photo Report enhancement 5/20/2016 14:11 New Norb Vossen LOGIS 5/20/2016 14:15 SystemProject - no specified

due date

140144 Property Data Sales Comparables screen enhancement 5/20/2016 14:15 New Norb Vossen LOGIS 5/20/2016 14:20 SystemProject - no specified

due date

140145 Property Data Add Sub-record description field to value record - enhancement 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:23 SystemProject - no specified

due date

140146 Property Data PRB statistic incorporated into sales ratios studies 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:27 SystemProject - no specified

due date

140147 Property Data updating photos from the field 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:31 SystemProject - no specified

due date

140148 Infrastructure Group Port listening 5/20/2016 14:33 New Robert Haight LOGIS Vu Pham Medium - 3-7 days

140149 JDE HR/Payroll Lockout of JDE 5/20/2016 14:47 Resolved Lisa Linnane Farmington Dave Schleicher 5/20/2016 15:44 Dave Schleicher Medium - 3-7 days 5/20/2016 15:44

140150 PIMS ePermits - Contractor cannot retrieve password 5/20/2016 15:07 Resolved Becky Mandaville Maple Grove Judd Harper 5/20/2016 15:20 Judd Harper Medium - 3-7 days 5/20/2016 15:20

140151 JDE HR/Payroll ESS Usernames and passwords 5/20/2016 15:23 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/20/2016 15:59 Kevin Sundberg Medium - 3-7 days 5/20/2016 15:59


140153 PIMS Remove SAC Units 5/20/2016 15:37 Resolved Jeff Alger New Hope Joe Soukup 5/26/2016 8:10 Joe Soukup Medium - 3-7 days 5/26/2016 8:10

140154 RecTracLakeville: help - Tuesday CoRec softball games deleted ; VSI

Ticket #12724595/20/2016 15:51 Resolved Kacie Robinson Lakeville Paul Norton 5/20/2016 16:17 Paul Norton Medium - 3-7 days 5/20/2016 16:16

140155 Property Data HS FTP for Mtka 5/20/2016 16:04 Resolved Denise Ostlund Minnetonka Norb Vossen 5/20/2016 16:13 Denise Ostlund Medium - 3-7 days 5/20/2016 16:12

140156 JDE Finance Hubble Licenses 5/20/2016 16:13 Resolved Kevin Vouk Coon Rapids Dave Schleicher 5/22/2016 15:54 Dave Schleicher Medium - 3-7 days 5/22/2016 15:54

140157 Infrastructure GroupEmail (unified message) is deleted before being opened in

Outlook, DND turns on 5/20/2016 16:15 In Progress Judy Fradenburgh Bloomington Jude Giron 5/20/2016 16:25 Jude Giron High - 2 days

140158 RecTrac rec trac unable to login 5/21/2016 8:15Pending Client

Responsearena supervisors Eagan Paul Norton 5/23/2016 9:03 Paul Norton Medium - 3-7 days

140159 Public Safety GeneralLOGIS - Inform FBR - Minnetonka PD - Issues with reports not

rendering in FBR5/21/2016 9:27 Resolved John Rogers LOGIS John Rogers 5/21/2016 10:25 John Rogers Medium - 3-7 days 5/21/2016 10:25

140161 Service Desk Please restore from 5/24/16 backup 5/23/2016 7:23 Resolved Dave Schleicher LOGIS Peter Carlson 5/23/2016 9:15 Jill Davis Medium - 3-7 days 5/23/2016 9:14

140162 Infrastructure Group Change all SNMP strings from public a something unique 5/23/2016 7:31 New Jack Israel LOGIS Jude Giron Medium - 3-7 days

140163 Infrastructure GroupSLP - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 7:53 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/26/2016 9:11 Adam Maloney Medium - 3-7 days 5/26/2016 9:11

of 186


140164 Tracker AdminJoe Soukup is back for the summer - unarchive accounts and

add to notification events5/23/2016 7:54 In Progress Ray Jozwiak LOGIS Sue Christiansen 5/23/2016 7:58 Sue Christiansen Medium - 3-7 days

140165 Network Services Parent ticket for Meraki installs 5/23/2016 7:56Pending Client

ResponseJack Israel LOGIS Jason Stickler 5/23/2016 8:19 Jason Stickler


due date

140166 Public Safety General FW: 7608: REQUEST FOR CAD ACTIVATION 5/23/2016 8:01Pending Client

ResponseKaren Whittaker

Rice/Steele


140167 Network Services Identify SSP Logo that will be used for phones 5/23/2016 8:09 In Progress Ian Hardie South St. Paul Carl Pearson 5/24/2016 8:30 Carl PearsonProject - no specified

due date

140168 Public Safety General TriTech Logins 5/23/2016 8:10 New Stefan Bakken Lakeville 5/23/2016 8:10 Stefan Bakken Medium - 3-7 days

140169 Systems Group Logging on CAD file change 5/23/2016 8:10 Resolved Cassandra Stickler LOGIS Bob Schlick 5/25/2016 8:49 Bob Schlick Medium - 3-7 days 5/25/2016 8:49

140170 RecTrac Please upload Archery photo 5/23/2016 8:13 Resolved Kacie Robinson Lakeville Paul Norton 5/23/2016 11:18 Paul Norton Medium - 3-7 days 5/23/2016 11:18

140171 JDE Finance Tungsten 5/23/2016 8:16 Resolved Lisa Reiten Apple Valley Dave Schleicher 5/23/2016 9:24 Lisa Reiten Medium - 3-7 days 5/23/2016 9:56

140172 Network Services Please create LOGIS badge for Intern 5/23/2016 8:26 Resolved Maria Rucke LOGIS Lori Hackett 5/24/2016 8:15 Lori Hackett Medium - 3-7 days 5/24/2016 8:15

140173 RecTracWebtrac Credit Card payment received without a registration

(Zhihua Ye, $170)5/23/2016 8:32

Pending Client

ResponseKris Ryan Maple Grove Sue Christiansen 5/26/2016 8:02 Kris Ryan Medium - 3-7 days

140174 RecTrac Brooklyn Center: Vic Down on Sunday 5/23/2016 8:34Pending Client

ResponseSue LaCrosse Brooklyn Center Paul Norton 5/23/2016 13:17 Paul Norton Medium - 3-7 days

140175 Systems Group Infinity.Link Site Security Certificate 5/23/2016 8:38 Resolved Pam Kummer LOGIS Jeff Sibell 5/24/2016 12:34 Jeff Sibell Medium - 3-7 days 5/24/2016 12:34

140176 RecTrac Lakeville: VIC is down (VSI Ticket #1272644) 5/23/2016 8:38Pending Vendor

ResponseJoe Masiarchin Lakeville Sue Christiansen 5/23/2016 16:50 Sue Christiansen Critical - 1 day

140177 Infrastructure GroupACJLEC - Upgrade redundant ASA to new code to eliminate

several vulnerabilites5/23/2016 8:56 New George Jensen Anoka County JLEC Adam Maloney Medium - 3-7 days

140178 Infrastructure GroupBC- Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 8:58 New Patty Hartwig Brooklyn Center Vu Pham Medium - 3-7 days

140179 JDE Finance Budget Access for Tim Simon 5/23/2016 9:13 Resolved Pat Sulander St. Louis Park Dave Schleicher 5/23/2016 9:25 Pat Sulander Medium - 3-7 days 5/23/2016 9:22

140180 Service Desk Phone Needed for Intern 5/23/2016 9:13 Resolved Maria Rucke LOGIS Peter Carlson 5/27/2016 13:52 Peter Carlson Medium - 3-7 days 5/27/2016 13:52

140181 Infrastructure Group ACL check for new ESXi Server 5/23/2016 9:14 Pending Equipment Don Tomlinson Austin Vu Pham 5/23/2016 15:12 Brian PetersonProject - no specified

due date

140182 Infrastructure GroupBV - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:19 In Progress Tom Venables Burnsville Vu Pham 5/24/2016 8:07 Tom Venables Medium - 3-7 days

140183 Service Desk Term KCarlson 5/23/2016 9:20 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/24/2016 9:02 Peter Carlson Medium - 3-7 days 5/24/2016 9:02

140184 Infrastructure GroupCR - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:20 New Dave Sack Coon Rapids Jason Stickler 5/24/2016 15:57 Jason Stickler Medium - 3-7 days

140185 RecTrac Vic issues again today 5/23/2016 9:21 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/23/2016 11:27 Sue Christiansen Medium - 3-7 days 5/23/2016 11:27

140187 Infrastructure GroupDCC - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:24 Resolved John Sutton

Dakota

Communications

Center


140188 Infrastructure GroupEA - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:26

Pending Change

ControlDan Cook Eagan Virginia Vaske 5/26/2016 8:32 Virginia Vaske Medium - 3-7 days

140189 Infrastructure GroupED - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:27

Pending Client

ResponseRyan Browning Edina Virginia Vaske 5/24/2016 13:00 Virginia Vaske Medium - 3-7 days

140190 Infrastructure GroupEP - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:27 New James Goldenstein Eden Prairie Vu Pham 5/23/2016 9:29 James Goldenstein Medium - 3-7 days

140191 Infrastructure GroupFA - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:29 New Rob Boerboom Farmington Vu Pham Medium - 3-7 days

140192 Infrastructure GroupMI - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:31 New Jeff Dulac Minnetonka Jason Stickler 5/24/2016 15:56 Jason Stickler Medium - 3-7 days

140193 Public Safety General FW: Citrix and VPN 5/23/2016 9:33 Resolved Karen WhittakerRice/Steele

Consolidated PSAP5/26/2016 14:03 Terry Hoium Medium - 3-7 days 5/26/2016 12:39

140194 JDE HR/Payroll WBL - Insight Report 5/23/2016 9:43 Internal Testing Sandra Tauer White Bear Lake Dave Schleicher 5/26/2016 9:59 Dave Schleicher Medium - 3-7 days

140195 Infrastructure GroupRCECC - Upgrade redundant ASA to new code to eliminate

several vulnerabilites5/23/2016 9:45

Pending Client

ResponseDave Pikal

Ramsey County

Emergency

Communications

Center (RCECC)

Adam Maloney 5/24/2016 9:27 Adam Maloney Medium - 3-7 days

140196 Infrastructure GroupRI - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:45 Resolved Sally Morton Richfield Virginia Vaske 5/26/2016 9:08 Virginia Vaske Medium - 3-7 days 5/26/2016 9:08

140197 Infrastructure GroupSSP - Upgrade redundant ASA to new code to eliminate several

vulnerabilites5/23/2016 9:47 Resolved Ian Hardie South St. Paul Virginia Vaske 5/27/2016 16:22 Virginia Vaske Medium - 3-7 days 5/27/2016 16:22

140198 Systems Group Test CAD resources on the CAD Citrix farm 5/23/2016 9:51 In Progress Terry Hoium LOGIS Bob Schlick 5/25/2016 8:41 Bob Schlick Medium - 3-7 days

140199 Infrastructure Group infrastructure request....by June 3 or sooner! 5/23/2016 9:52 New Nancy Johnson Crystal Vu Pham 5/23/2016 9:53 Nancy Johnson Medium - 3-7 days

of 186


140200 Service DeskAdd Karrie Glen of Lakeville ([email protected]) to the LO

RecTrac 3.1 group5/23/2016 10:08 Resolved Sue Christiansen LOGIS Peter Carlson 5/23/2016 10:27 Sue Christiansen Medium - 3-7 days 5/23/2016 10:24

140202 PIMS ePermits - Contractor Having Problems Pulling Permit 5/23/2016 10:24 Resolved Jeanne McManus Golden Valley Judd Harper 5/23/2016 10:37 Judd Harper Medium - 3-7 days 5/23/2016 10:37

140203 Network Services Support User Locked Out 5/23/2016 10:41 Resolved Paul Norton LOGIS Joe Rader 5/23/2016 11:59 Joe Rader Medium - 3-7 days 5/23/2016 11:59


140206 Infrastructure Group Traffic not allowed 5/23/2016 10:58Pending Vendor

ResponseKatie Bisek Edina Adam Maloney 5/23/2016 13:53 Adam Maloney Medium - 3-7 days

140207 Public Safety General CSO Term 5/23/2016 10:59 New Stefan Bakken Lakeville 5/23/2016 11:09 Jason Ehlers Medium - 3-7 days

140208 Service Desk CSO Term 5/23/2016 10:59 Resolved Stefan Bakken Lakeville Joe Rader 5/23/2016 12:25 Joe Rader Medium - 3-7 days 5/23/2016 12:26

140209 RecTracPARENT: VIC issues originating the weekend of 5/21/16 (LA and

BC)5/23/2016 11:01 In Progress Logis Internal LOGIS Sue Christiansen


due date

140210 Service Desk Non-Token VPN Reset 5/23/2016 11:02 Resolved Stefan Bakken Lakeville Joe Rader 5/23/2016 12:28 Joe Rader Medium - 3-7 days 5/23/2016 12:28

140211 JDE HR/Payroll Time card login 5/23/2016 11:03 Resolved Carrie Person Edina Dave Schleicher 5/23/2016 11:23 Dave Schleicher Medium - 3-7 days 5/23/2016 11:23

140212 JDE Finance tungsten question - Forms Functionality 5/23/2016 11:10 Resolved Tracy Geise Farmington Dave Schleicher 5/23/2016 14:05 Tracy Geise Medium - 3-7 days 5/23/2016 11:16

140213 Service Desk SL-CAM6 Server 5/23/2016 11:23 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/24/2016 15:02 Scott Crocker Medium - 3-7 days 5/24/2016 15:03

140214 RecTrac photo upload question 5/23/2016 11:27 Resolved Kacie Robinson Lakeville Paul Norton 5/24/2016 9:26 Paul Norton Medium - 3-7 days 5/24/2016 9:26

140215 RecTrac Facility Report 5/23/2016 11:29 Resolved Jared Flewellen Eagan Paul Norton 5/26/2016 14:15 Paul Norton Medium - 3-7 days 5/26/2016 14:16

140216 Utility Billing FW: Your certificate is expired 5/23/2016 11:40 Resolved SLP Utility Billing St. Louis Park Pam Kummer 5/24/2016 13:56 Pam Kummer Medium - 3-7 days 5/24/2016 13:56

140217 Service Desk New Citrix user login 5/23/2016 11:42Pending Client

ResponseRobin Shoen Minnetonka Joe Rader 5/27/2016 9:29 Robin Shoen Medium - 3-7 days

140218 JDE HR/Payroll Interim 5/23/2016 11:59 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 5/23/2016 12:56 Denise Heimerman Medium - 3-7 days 5/23/2016 12:34

140219 RecTracLakeville: send instructors an e-mail on start date of all classes

that begin in July - VSI Ticket #12730705/23/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 5/24/2016 14:11 Paul Norton Medium - 3-7 days 5/24/2016 14:11

140220 JDE Finance PID # 20734 in NONPO AV 5/23/2016 12:08 Resolved JoAnn Eagen Farmington Dave Schleicher 5/25/2016 14:48 Dave Schleicher Medium - 3-7 days 5/25/2016 14:48

140221 JDE HR/Payroll FW: 2016 GASB 45 data request 5/23/2016 12:25 Resolved Eric Roggeman Edina Nancy Hilary 5/24/2016 6:40 Kyle Sawyer Medium - 3-7 days 5/25/2016 14:57

140222 Utility Billing DELETE .LINK ACCT 5/23/2016 12:44 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/23/2016 13:02 Pat Lindquist Medium - 3-7 days 5/23/2016 13:01

140223 Network Services Setup Tripwire clients on SLP PCs for change monitoring. 5/23/2016 13:20 New Nikki Farrow St. Louis Park Dimitrios Hilton Medium - 3-7 days

140224 Network Services RE: BC 5520 Controller SmartNet Quote 5/23/2016 13:22 Pending Equipment Kevin Pikkaraine LOGIS Lori Hackett 5/27/2016 13:57 Lori Hackett Medium - 3-7 days

140225 Network Services Nessus Vulnerability Scanner Setup 5/23/2016 14:21 New Robert James Woodbury Dimitrios Hilton 5/24/2016 8:33 Robert James Medium - 3-7 days

140226 JDE Finance tungsten approver change - maple grove 5/23/2016 15:04 Resolved Sheri Robertson Maple Grove Jill Davis 5/23/2016 20:17 Sheri Robertson Medium - 3-7 days 5/23/2016 20:17

140227 Systems Group SSL Certificate 5/23/2016 15:05 Resolved Richard Johnson New Hope Jeff Sibell 5/24/2016 12:35 Jeff Sibell Medium - 3-7 days 5/24/2016 12:35

140228 JDE Finance Proxies 5/23/2016 15:09 Resolved Robin Hanson Farmington Jill Davis 5/24/2016 8:40 Robin Hanson Medium - 3-7 days 5/24/2016 8:32

140229 JDE Finance RECLASSING TUNGSTEN VOUCHERS IN JDE 5/23/2016 15:25 Resolved Tracy Geise Farmington Jill Davis 5/24/2016 8:49 Jill Davis Medium - 3-7 days 5/24/2016 8:49

140230 Utility Billing Paypal 5/23/2016 15:45 Resolved Rachel Neuberger Robbinsdale Pam Kummer 5/24/2016 13:59 Pam Kummer Medium - 3-7 days 5/24/2016 13:59

140231 Network Services New Citrix Users (PIMS) 5/23/2016 15:47 New Ann Boettcher St. Louis Park Joe Rader 5/24/2016 10:54 Judd Harper Medium - 3-7 days

140232 Network Services Order additional Gateway Adapters 5/23/2016 15:59 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/23/2016 16:03 Lori Hackett Medium - 3-7 days 5/23/2016 16:05

140233 Service Desk Dispatcher Brittany Quay badge 3005 5/23/2016 16:00 Resolved Jill BondhusRice/Steele

Consolidated PSAPJoe Rader 5/24/2016 12:49 Joe Rader Medium - 3-7 days 5/24/2016 12:49

140234 RecTrac Brooklyn Center WebTrac down 5/23/2016 16:05 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/24/2016 8:16 Sue LaCrosse Medium - 3-7 days 5/23/2016 16:35

140235 JDE Finance Attachments 5/23/2016 16:06 New Dawn McGuireMinnesota Transit

AuthorityJill Davis 5/26/2016 12:03 Dawn McGuire Medium - 3-7 days

140236 Network Services Cryptoware at RO liquor store 5/23/2016 16:07 In Progress Dean Busch Robbinsdale Dimitrios Hilton 5/25/2016 11:41 Joe Rader Medium - 3-7 days

140237 Network Services Order additional Gateway Adapters 5/23/2016 16:07Pending

MiscellaneousJack Israel LOGIS Lori Hackett 5/27/2016 14:52 Jack Israel Medium - 3-7 days

140238 RecTracRecTrac Announcement Options - Free setup to display

announcements at kiosk5/23/2016 16:13 In Progress Stefan Bakken Lakeville Sue Christiansen 5/26/2016 15:00 Paul Norton Medium - 3-7 days

140239 Infrastructure GroupPlease add / remove IP Addresses for Insight / Hubble access

for Shakopee5/23/2016 16:14 Resolved Dave Schleicher LOGIS Jason Stickler 5/26/2016 14:48 Jason Stickler Medium - 3-7 days 5/26/2016 14:48

140241 Utility Billing Letter 5/23/2016 16:25 Resolved Amy Dierkhising Maple Grove Pat Lindquist 5/25/2016 13:48 Pat Lindquist Medium - 3-7 days 5/25/2016 13:48

140242 Infrastructure Group VPN Authentication Error 5/23/2016 17:11 Resolved Jeff Dulac Minnetonka Adam Maloney 5/24/2016 8:29 Adam Maloney Critical - 1 day 5/24/2016 8:29

140243 Special Assessments LA - Deferred Assessments changes 5/24/2016 5:19 Resolved Dianne Quinnell Lakeville Norb Vossen 5/24/2016 13:21 Norb Vossen Medium - 3-7 days 5/24/2016 9:45

140244 JDE Finance New Fixed Asset Error 5/24/2016 6:37 Resolved Joel Merry Minnetonka Dave Schleicher 5/24/2016 9:11 Dave Schleicher Medium - 3-7 days 5/24/2016 9:12

140245 JDE HR/Payroll 2016 GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 7:00 New Nancy Hilary LOGIS Nancy Hilary 5/25/2016 11:05 Nancy Hilary Medium - 3-7 days

of 186


140246 Network Services Outlook redirect message 5/24/2016 7:22 Resolved Pam Kummer LOGIS Peter Carlson 5/24/2016 8:42 Pam Kummer High - 2 days 5/24/2016 8:50

140247 JDE HR/Payroll FW: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 7:36 Resolved Brenda Wendlandt Farmington Nancy Hilary 5/25/2016 10:53 Brenda Wendlandt Medium - 3-7 days 5/25/2016 14:55

140248 JDE HR/Payroll City of Apple Valley - GASB info 5/24/2016 7:37 Resolved Mary Thelen Apple Valley Nikki Heinbuch 5/25/2016 8:20 Mary Thelen Medium - 3-7 days 5/26/2016 10:51

140249 RecTrac Maple Grove, Lakeville, and Crystal: VIC is down 5/24/2016 7:38 Resolved Lisa Jost Maple Grove Sue Christiansen 5/24/2016 12:06 Sue Christiansen Critical - 1 day 5/24/2016 12:06

140250 Systems Group Expand disk space on LO-portaltest1 5/24/2016 7:42 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/25/2016 16:01 Jeff Sibell Medium - 3-7 days 5/25/2016 16:01

140251 Network Services Low Disk Space on LO-vCenter01 5/24/2016 7:49 Resolved Kevin Pikkaraine LOGIS Chad Remick 5/24/2016 8:27 Chad Remick Medium - 3-7 days 5/25/2016 7:52


140253 Network Services Low Disk Space on PSDSPRIFBRWEB 5/24/2016 7:51 Resolved George Jensen Anoka County JLEC Chad Remick 5/24/2016 9:35 Chad Remick Medium - 3-7 days 5/24/2016 9:35

140254 Public Safety Mobiles No information when running drivers license or plate 5/24/2016 7:56 Resolved Rich Evans Eagan John Nichols 5/24/2016 8:49 John Nichols High - 2 days 5/24/2016 8:49

140255 JDE HR/Payroll GASB 45 Actuarial Valuation Census 5/24/2016 8:05 Resolved Jill Pocklington Coon Rapids Nancy Hilary 5/26/2016 8:21 Nancy Hilary Medium - 3-7 days 5/25/2016 14:55

140256 JDE HR/Payroll timecard password 5/24/2016 8:06 Resolved Mike Rice Edina Kevin Sundberg 5/24/2016 8:29 Kevin Sundberg Medium - 3-7 days 5/24/2016 8:33

140258 JDE HR/Payroll GASB 45 Dataset 5/24/2016 8:12 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 7:08 Nancy Hilary Medium - 3-7 days 5/25/2016 14:55

140259 Service Desk psdsprifbrweb.acw-psds.org/Disks is WARNING 5/24/2016 8:21 Resolved Joe Rader LOGIS Chad Remick 5/24/2016 8:37 Chad Remick Medium - 3-7 days 5/24/2016 8:37

140260 JDE Finance Question on Expiring password emails 5/24/2016 8:21 Resolved Jackie Lipski Ramsey Dave Schleicher 5/24/2016 9:36 Jackie Lipski Medium - 3-7 days 5/24/2016 9:38

140261 Infrastructure Group Out of TCAM on Nexus 7K 5/24/2016 8:24 New Vu Pham LOGIS Vu Pham 5/24/2016 8:27 Vu Pham Medium - 3-7 days

140262 JDE HR/Payroll GASB 45 Actuarial Valuation Census 5/24/2016 8:32 Resolved Wanita Williams Golden Valley Nikki Heinbuch 5/25/2016 10:41 Sue Virnig Medium - 3-7 days 5/26/2016 10:51

140263 Public Safety General BCPD User Update - Christopher Jordan 5/24/2016 8:38 New Brian Loots Brooklyn Center 5/25/2016 9:17 Peter Carlson Medium - 3-7 days

140264 JDE HR/Payroll GASB 45 Actuarial Valuation data 5/24/2016 8:50 Resolved Wendy Brierley NWCT Nancy Hilary 5/25/2016 12:59 Wendy Brierley Medium - 3-7 days 5/25/2016 14:54

140265 Systems Group Unable to connect to FTP site 5/24/2016 8:52 Resolved Nikki Farrow St. Louis Park John Paulsen 5/24/2016 9:53 John Paulsen Medium - 3-7 days 5/24/2016 9:24

140267 RecTrac Lakeville: Ticket printers not an option (other printing is OK) 5/24/2016 8:56 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/24/2016 11:11 Sue Christiansen High - 2 days 5/24/2016 11:11

140268 JDE HR/Payroll JDE access 5/24/2016 9:09 Resolved Shari Rains New Hope Dave Schleicher 5/24/2016 16:19 Carol Sorensen Medium - 3-7 days 5/24/2016 9:37

140269 Service Desk FW: Active 911 Monitor for Chad 5/24/2016 9:11 Resolved Don Rambow White Bear Lake Chad Remick 5/25/2016 7:51 Chad Remick Medium - 3-7 days 5/25/2016 7:51

140270 Service Desk Weather/general announcement greeting upload from outside 5/24/2016 9:16 New Richard Johnson New Hope Joe Rader 5/26/2016 13:54 Richard Johnson Medium - 3-7 days

140271 Infrastructure Group Open access for Arbitrator system to new server IP 5/24/2016 9:18 New Patty Hartwig Brooklyn Center Vu Pham Medium - 3-7 days

140272 RecTrac Crystal: VIC is down 5/24/2016 9:21 Resolved Jason Minnick Crystal Sue Christiansen 5/24/2016 12:29 Sue Christiansen Medium - 3-7 days 5/24/2016 11:16

140274 RecTrac Maple Grove: splash page change - VSI Ticket #1273266 5/24/2016 9:36 Resolved Jan Clark Maple Grove Paul Norton 5/25/2016 13:44 Jan Clark Medium - 3-7 days 5/25/2016 13:39

140275 Service Desk Excel file read - only 5/24/2016 9:36 Resolved Kevin Sundberg LOGIS Peter Carlson 5/24/2016 9:58 Peter Carlson Medium - 3-7 days 5/24/2016 9:57

140276 Network Services Physical VPN Tokens 5/24/2016 9:37 Resolved Robyn Chapman Eagan Peter Carlson 5/24/2016 10:15 Peter Carlson High - 2 days 5/24/2016 10:27

140277 Infrastructure Group Access needed for Dakota County agencies for CADBrowser 5/24/2016 9:39 Client to Test Terry Hoium LOGIS John Wondra 5/31/2016 7:20 John Wondra High - 2 days

140278 JDE HR/Payroll User Defined Text 5/24/2016 9:41Pending Client

ResponseJill Pocklington Coon Rapids Nancy Hilary 5/24/2016 16:10 Jill Pocklington Medium - 3-7 days

140279 Public Safety General HIGH - Set up 2 New Users-Citrix/CAD/Mobiles/APS 5/24/2016 9:43 New Lynn Vasquez Eagan 5/24/2016 12:15 Cassy Stickler Critical - 1 day

140280 Service DeskPlease add Jan Clark and Chalene Ward (Maple Grove) to the LO

RecTrac 3.1 <[email protected]> email list5/24/2016 9:55 Resolved Sue Christiansen LOGIS Peter Carlson 5/25/2016 8:41 Sue Christiansen Medium - 3-7 days 5/25/2016 8:19

140281 Special Assessments MG - Division # 160012 P & I table 5/24/2016 9:55 In Progress Julie Board Maple Grove Norb Vossen 5/25/2016 10:29 Julie Board Medium - 3-7 days

140282 Utility Billing Finalled .link accts 5/24/2016 10:16 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 5/24/2016 12:18 Rachel Neuberger Medium - 3-7 days 5/24/2016 12:14

140284 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Cindy Nelson Ramsey Nancy Hilary 5/25/2016 11:32 Nancy Hilary Medium - 3-7 days 5/25/2016 14:54

140285 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Richard Johnson New Hope Nancy Hilary 5/25/2016 12:26 Nancy Hilary Medium - 3-7 days 5/25/2016 14:54

140286 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Patti Kent Shakopee Nikki Heinbuch 5/26/2016 10:48 Nikki Heinbuch Medium - 3-7 days 5/26/2016 11:41

140287 Service Desk Get ScreenConnect pricing 5/24/2016 10:42 New Peter Carlson LOGIS Peter Carlson 5/25/2016 9:18 Peter Carlson Medium - 3-7 days

140288 Network Services Course Registration Cisco Contact Center Express 10.5 - Jude 5/24/2016 10:43 Resolved Jack Israel LOGIS Lori Hackett 5/24/2016 15:16 Jack Israel Medium - 3-7 days 5/24/2016 15:15

140289 Service DeskHIGH PRIORITY - Northfield PD - Annie Haan - Entrust token

needs reset5/24/2016 10:50 Resolved Mischelle Watkins Northfield Carl Pearson 5/24/2016 11:10 Carl Pearson Medium - 3-7 days 5/24/2016 11:10

140290 Network Services lo-hpbs7-sw2 not accessible via SSH 5/24/2016 11:01 Resolved Kevin Pikkaraine LOGIS Virginia Vaske 5/26/2016 8:40 Virginia Vaske Medium - 3-7 days 5/26/2016 8:40

140291 PIMS Help With Massage Business Renewal 5/24/2016 11:03 New Jane Timm Edina Maria Rucke 5/24/2016 11:03 System Medium - 3-7 days

140292 JDE HR/Payroll ESS Usernames and Passwords 5/24/2016 11:08 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/24/2016 11:46 Kevin Sundberg Medium - 3-7 days 5/24/2016 11:46

of 186


140294 JDE HR/Payroll One more ESS - sorry 5/24/2016 11:18 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/24/2016 11:58 Kevin Sundberg Medium - 3-7 days 5/24/2016 11:58

140295 JDE HR/Payroll Name Change 5/24/2016 11:23 Resolved Patti Kent Shakopee Nikki Heinbuch 5/24/2016 14:38 Nikki Heinbuch Medium - 3-7 days 5/25/2016 15:37

140297 JDE HR/Payroll ESS - electronic time sheet 5/24/2016 11:30 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/25/2016 8:27 Kevin Sundberg Medium - 3-7 days 5/25/2016 8:27

140298 Utility Billing Cycle 5 Irr Meters 5/24/2016 11:45 Resolved Bridget Mehrman Coon Rapids Pam Kummer 5/24/2016 11:47 Pam Kummer Medium - 3-7 days 5/24/2016 11:47

140299 RecTrac Event Timer down for CY, after VIC issues were cleared up 5/24/2016 11:49 Client to Test Dan Mueller Crystal Sue Christiansen 5/24/2016 12:08 Sue Christiansen Critical - 1 day


140301Public Safety

DevelopmentChange Battalions for Inver Grove Police 5/24/2016 12:25 Resolved Cassandra Stickler LOGIS Michael Simmons 5/27/2016 15:40 Michael Simmons Medium - 3-7 days 5/27/2016 15:40

140302 Utility Billing Correct email address 5/24/2016 12:26 Resolved Lori Lohmann Edina Pat Lindquist 5/24/2016 14:56 Pat Lindquist Medium - 3-7 days 5/24/2016 14:56

140303 Network Services CPU alert from Nagios 5/24/2016 12:32 Resolved Robert Haight LOGIS Robert Haight 5/24/2016 12:34 Robert Haight Medium - 3-7 days 5/24/2016 12:34

140304 RecTrac emails to clients are NOT processing 5/24/2016 12:57 Resolved Jan Clark Maple Grove Sue Christiansen 5/26/2016 13:45 Sue Christiansen Medium - 3-7 days 5/26/2016 13:46

140305 JDE HR/Payroll MSRS EE 110184 5/24/2016 13:00 Resolved Eve Lomaistro New Hope Nancy Hilary 5/25/2016 8:58 Eve Lomaistro Medium - 3-7 days 5/25/2016 9:02

140306 RecTrac 2 pc's assigned to 1 drawer 5/24/2016 13:03 New Nancy Johnson Crystal Paul Norton 5/24/2016 13:03 System Medium - 3-7 days

140307 JDE HR/Payroll Test Subject 5/24/2016 13:05 Resolved Jenny Hildebrandt

Dakota

Communications

Center


140308 RecTrac lock down POS users to POS screens only? 5/24/2016 13:08 New Nancy Johnson Crystal Paul Norton 5/24/2016 13:08 System Medium - 3-7 days

140309 JDE HR/Payroll EE Master Category Code 5 = PreUnion 67/100 5/24/2016 13:15 In Progress Nancy Hilary LOGIS Nancy Hilary 5/24/2016 13:18 Nancy Hilary Medium - 3-7 days

140310 Special Assessments RE: Deferred Assessments 5/24/2016 13:19 Resolved Norb Vossen LOGIS 5/24/2016 13:20 Norb Vossen Medium - 3-7 days 5/24/2016 13:20

140311 Systems Group Install JLEC EMC Drives 5/24/2016 13:24 New Kevin Pikkaraine LOGIS Robert Haight 5/24/2016 13:29 Lori Hackett Medium - 3-7 days

140312 JDE Finance Delete Docuscan batch request 5/24/2016 13:30 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/24/2016 15:52 Margaret 'Maggie' Wagner Medium - 3-7 days 5/24/2016 14:31

140313 Utility Billing G/L code help 5/24/2016 13:32Pending Client

ResponseFiona Golden Minnetonka Pam Kummer 5/24/2016 15:58 Joel Merry Medium - 3-7 days

140314 Network Services User Accounts 5/24/2016 13:36 Resolved Alan Nordquist Hastings Peter Carlson 5/24/2016 15:54 Peter Carlson High - 2 days 5/24/2016 15:54

140315 PIMS Special Event Food Stand 5/24/2016 13:37 New Jane Timm Edina Maria Rucke 5/24/2016 13:37 System Medium - 3-7 days

140316 JDE HR/Payroll Medical Continuation during Military EE 142100 5/24/2016 13:40 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 13:48 Nancy Hilary Medium - 3-7 days 5/25/2016 14:56

140317 JDE HR/Payroll New Employees - Rec 5/24/2016 13:45 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/25/2016 8:05 Denise Heimerman Medium - 3-7 days 5/25/2016 7:57

140318 Utility Billing #202302007 5/24/2016 13:49 Resolved Lori Lohmann Edina Pat Lindquist 5/24/2016 14:45 Pat Lindquist Medium - 3-7 days 5/24/2016 14:45

140319 JDE HR/Payroll PT>30 Benefit Group Change Error 5/24/2016 13:52 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 15:22 Rhonda O'Loughlin Medium - 3-7 days 5/25/2016 7:37

140320 RecTrac Maple Grove: VIC down again 5/24/2016 14:03 Resolved Kris Ryan Maple Grove Sue Christiansen 5/24/2016 14:38 Sue Christiansen High - 2 days 5/24/2016 14:38

140321 Infrastructure Group Activate ports on for SAN Management 5/24/2016 14:21 New Bob Schlick LOGIS Adam Maloney 5/24/2016 14:27 Bob Schlick Medium - 3-7 days

140322 RecTrac Crystal Demo: Event Timer Down 5/24/2016 14:30 Resolved Dan Mueller Crystal Sue Christiansen 5/24/2016 15:15 Sue Christiansen High - 2 days 5/24/2016 15:15

140323 RecTrac event timer warning 5/24/2016 14:36 Client to Test Sue LaCrosse Brooklyn Center Sue Christiansen 5/24/2016 16:32 Sue Christiansen Medium - 3-7 days

140324 JDE HR/Payroll 2017 URL/PDF Links Benefit Enrollment 5/24/2016 15:01 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 8:37 Nancy Hilary Medium - 3-7 days

140325 Public Safety Records New Active Directory Account 5/24/2016 15:04 New Jean Driscoll Rosemount 5/27/2016 14:38 Jean Driscoll High - 2 days

140326 JDE HR/Payroll R56DBA for HSA in 910 and 920 5/24/2016 15:07 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 7:07 Nancy Hilary Medium - 3-7 days 5/26/2016 7:08

140327 JDE HR/Payroll FSA Conversion from DBA to Benefits 5/24/2016 15:07 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 14:53 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 13:09

140328 JDE HR/Payroll Cash receipt user not able to print 5/24/2016 15:08 New Jason Fredrickson Ramsey Nikki Heinbuch 5/24/2016 15:31 Nikki Heinbuch Medium - 3-7 days

140329 JDE HR/Payroll FW: Message from Matyi Timothy 5/24/2016 15:08 Resolved Carrie Person Edina Nikki Heinbuch 5/24/2016 15:18 Nikki Heinbuch Medium - 3-7 days 5/25/2016 10:53

140331 Utility Billing ACH 5/24/2016 15:13 Resolved Tammy Geurkink Golden Valley Pat Lindquist 5/24/2016 15:30 Pat Lindquist Medium - 3-7 days 5/24/2016 15:30


140333 JDE HR/Payroll Attendance Trend Option for Supervisors 5/24/2016 15:17 New Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 15:18 Nancy Hilary Medium - 3-7 days

140334 Service Desk PLUG'N PAY FOLLOW-UP - Monitor status with Nagios 5/24/2016 15:21 In Progress Sue Christiansen LOGIS Joe Rader 5/24/2016 16:37 Joe RaderProject - no specified

due date

140335 RecTracGolden Valley: Needs report to show detail transactions for

Revenue GL Code 225001 (Key Deposit) for the entire year5/24/2016 15:27 In Progress Sue Watson Golden Valley Sue Christiansen 5/26/2016 10:50 Sue Watson Medium - 3-7 days

140336 JDE HR/Payroll new ess users 5/24/2016 15:29 Resolved Carrie Person Edina Kevin Sundberg 5/27/2016 8:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 9:31

140337 Utility Billing Backflow Notice didn't generate 5/24/2016 15:30 In Progress Sandra Beecher Woodbury Pam Kummer 5/24/2016 15:30 System Medium - 3-7 days

140338 JDE HR/Payroll ESS User ID and password needed for newhire 5/24/2016 15:31 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 9:49 Kevin Sundberg Medium - 3-7 days 5/25/2016 9:49

140339 Utility Billing Woodbury RE: Cancel Ebill Account 5/24/2016 15:43 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/24/2016 16:23 Pat Lindquist Medium - 3-7 days 5/24/2016 16:23

140340 RecTrac FW: RecTrac Session Ended - Credit Card Auth Exists 5/24/2016 15:53 Resolved Sue Watson Golden Valley Paul Norton 5/25/2016 15:19 Paul Norton Medium - 3-7 days 5/25/2016 15:10

140341 Utility Billing Delete Infinity.link account 5/24/2016 15:59 Resolved Elissa Golden Woodbury Pat Lindquist 5/24/2016 16:22 Pat Lindquist Medium - 3-7 days 5/24/2016 16:22

of 186


140342 RecTrac BC WebTrac 5/24/2016 16:01 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/27/2016 15:29 Sue LaCrosse Medium - 3-7 days 5/27/2016 15:28

140343 RecTrac activity cancellation did not cancel facility reservation 5/24/2016 16:06 New Kelly O'Dea Minnetonka Sue Christiansen 5/24/2016 16:07 Sam Black Medium - 3-7 days

140344 Special Assessments Summary for SSSC Project 5/24/2016 16:11Pending Client

ResponseLynn Moser St. Paul Norb Vossen 5/26/2016 9:06 Norb Vossen Medium - 3-7 days

140345 JDE HR/Payroll Work Comp Code for LELSS and LELS73 5/24/2016 16:22 New Kim Hansen Austin Nancy Hilary 5/31/2016 7:40 Nancy Hilary Medium - 3-7 days

140346 JDE HR/Payroll Password Reset 5/24/2016 16:22 Resolved Jeff Brown Edina Dave Schleicher 5/25/2016 7:07 Dave Schleicher Medium - 3-7 days 5/25/2016 7:07

140347 Utility Billing FW: Organics Credit Code 5/24/2016 16:23Pending Client

ResponseKatrina Mattson St. Louis Park Pam Kummer 5/25/2016 9:28 Pam Kummer Medium - 3-7 days

140349 Systems Group BC Webtrac site issue 5/24/2016 16:41 In Progress Paul Norton LOGIS Jeff Sibell 5/26/2016 10:22 Paul Norton High - 2 days

140350 JDE HR/Payroll Active DBAs for Terminated Employees 5/25/2016 7:08 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 9:06 Rhonda O'Loughlin Medium - 3-7 days

140351 JDE HR/Payroll Obsolete DBAs 5/25/2016 7:09 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 10:32 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 10:32

140352 JDE Finance RE: Golf Inquiry Reports 5/25/2016 7:23 Resolved Ron Hedberg Apple Valley Dave Schleicher 5/25/2016 8:18 Ron Hedberg Medium - 3-7 days 5/26/2016 13:21

140353 Special Assessments LA - Deferred Assessments 5/25/2016 7:24 Resolved Dianne Quinnell Lakeville Norb Vossen 5/25/2016 9:10 Norb Vossen Medium - 3-7 days 5/25/2016 9:10

140354 Service Desk new people for EP 5/25/2016 7:30 Resolved Jane Watje LOGIS Peter Carlson 5/25/2016 11:05 Jane Watje Medium - 3-7 days 5/25/2016 11:00

140355 JDE Finance PID 20601 and 20602 - PCARDs 5/25/2016 7:33Pending Client

ResponseRobin Hanson Farmington Dave Schleicher 5/26/2016 14:30 JoAnn Eagen Medium - 3-7 days


140357 Network Services VMware Tools Upgrade on LO-vCenter01 5/25/2016 7:52 Resolved Kevin Pikkaraine LOGIS Chad Remick 5/27/2016 11:05 Chad Remick Medium - 3-7 days 5/27/2016 11:05

140358 Infrastructure Group Access to the Tungsten website for addition BC location 5/25/2016 7:55Pending Change

ControlJill Davis LOGIS Jason Stickler 5/26/2016 14:42 Jason Stickler Medium - 3-7 days

140359 Network Services Email Address Change 5/25/2016 8:11 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days

140360 Service Desk SQL Backups 5/25/2016 8:16 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/25/2016 9:13 Nikki Farrow Medium - 3-7 days 5/25/2016 8:32

140361 Systems Group WFDirector not loading 5/25/2016 8:23 Resolved Nancy Johnson Crystal Jeff Sibell 5/25/2016 10:22 Jeff Sibell Medium - 3-7 days 5/25/2016 10:22

140362 RecTracVIC: Hardware Startup Error - light flashing red for Carol's PC

and cash register PC (CITY IS NOT DOWN, just a couple of PCs)5/25/2016 8:23 Resolved Nancy Johnson Crystal Sue Christiansen 5/25/2016 14:36 Sue Christiansen High - 2 days 5/25/2016 14:36


140364 Property Data ED - Homestead FTP Report 5/25/2016 8:34 Resolved Sandra Arciniega Edina Norb Vossen 5/25/2016 8:43 Norb Vossen Medium - 3-7 days 5/25/2016 8:43

140365 PIMS Couple Questions - RPZ 5/25/2016 8:44 Resolved Prestwich, AndrewMetropolitan


140366 RecTrac Password help 5/25/2016 8:51 Resolved Tara Klegin-Laska South St. Paul Paul Norton 5/25/2016 11:57 Paul Norton Medium - 3-7 days 5/25/2016 11:57

140367 JDE Finance DocuSphere Workflow - Process Instance Error - DocID 15472 5/25/2016 8:59 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/25/2016 10:42 Lisa Reiten Medium - 3-7 days 5/25/2016 10:34

140368 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/25/2016 9:13 Resolved Jessica Nikunen Minnetonka Nikki Heinbuch 5/26/2016 11:40 Nikki Heinbuch Medium - 3-7 days 5/26/2016 14:30

140369 JDE HR/Payroll brooklyn center GASB45 dataset 5/25/2016 9:21 Resolved Andy Splinter Brooklyn Center Nikki Heinbuch 5/26/2016 13:49 Nikki Heinbuch Medium - 3-7 days 5/26/2016 13:54

140370 PIMS Food Refund 5/25/2016 9:26 New Jane Timm Edina Maria Rucke 5/25/2016 9:26 System Medium - 3-7 days

140371 JDE Finance PO voucher match 5/25/2016 9:26 In Progress Jennifer HoffmanHutchinson Utility

CommissionJill Davis 5/26/2016 7:11 Jennifer Hoffman Medium - 3-7 days

140372 Network Services Sent Email Messages on 5/25 5/25/2016 9:28 Resolved Pat Lindquist LOGIS 5/25/2016 10:07 Pat Lindquist High - 2 days 5/25/2016 10:07

140373 Infrastructure Group Please open up access to CAD Browser 5/25/2016 9:29 Resolved Dan Cook Eagan John Wondra 5/25/2016 12:14 Robyn Chapman Medium - 3-7 days 5/25/2016 11:45

140374 JDE HR/Payroll Time and Attendance payroll interface to JD Edwards 5/25/2016 9:32 Resolved Kathy Jo Price Apple Valley Dave Schleicher 5/26/2016 14:03 System Medium - 3-7 days 5/26/2016 14:09

140375 JDE HR/Payroll re-hires needing ESS User id and Password 5/25/2016 9:41 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 10:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 10:20

140376 JDE HR/Payroll Dental benefits EE 117679 5/25/2016 9:49 Resolved Eve Lomaistro New Hope Nancy Hilary 5/25/2016 15:01 Eve Lomaistro Medium - 3-7 days 5/25/2016 14:53

140377 JDE HR/Payroll FW: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/25/2016 9:49 Resolved Kerri Kindsvater White Bear Lake Nikki Heinbuch 5/27/2016 8:41 Nancy Hilary Medium - 3-7 days 5/27/2016 8:40

140378 RecTracWebtrac Payment Received - no registration attached (David

Miller, $49)5/25/2016 9:52

Pending Client


140379 PIMS Questions about County Data Dump-- 5/25/2016 10:11 New Randy Kardell Willmar Judd Harper 5/25/2016 11:36 Judd Harper Medium - 3-7 days

140380 Network ServicesThis is the wrong product code. The issue is a Microsoft Office

Activation Error5/25/2016 10:22 Resolved Sena Dahl LOGIS Peter Carlson 5/25/2016 10:54 Sena Dahl Medium - 3-7 days 5/25/2016 13:09

140381 Service Desk rsfire21 5/25/2016 10:27 Resolved Jayson Solberg Rosemount Peter Carlson 5/25/2016 10:38 Peter Carlson Medium - 3-7 days 5/25/2016 10:37

140382 Utility Billing Delete Infinity.link account 5/25/2016 10:31 Resolved Gail Ripley Apple Valley Pat Lindquist 5/25/2016 10:39 Pat Lindquist Medium - 3-7 days 5/25/2016 10:39

140383 Utility Billing Delete .LINK Account 113th Ave 5/25/2016 10:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/25/2016 11:54 Pat Lindquist Medium - 3-7 days 5/25/2016 11:54


140385 JDE Finance Hubble (Insight) license costs 5/25/2016 10:47 Resolved Trevor Stewart Lakeville Dave Schleicher 5/25/2016 11:14 Danny Barth Medium - 3-7 days 5/25/2016 14:47

140386 JDE HR/Payroll Time Card Correction 5/25/2016 10:50 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 5/25/2016 12:22 Sandra Tauer Medium - 3-7 days 5/25/2016 12:23

of 186


140387 PIMS New user distribution list for Animal License 5/25/2016 10:54 Resolved Jane Watje LOGIS Sue Christiansen 5/25/2016 13:36 Sue Christiansen Medium - 3-7 days 5/25/2016 13:36

140388 Infrastructure Group Firewall Exception 5/25/2016 10:58 Resolved Ryan Higgins Eden Prairie Virginia Vaske 5/26/2016 12:39 Virginia Vaske Medium - 3-7 days 5/26/2016 12:39

140389 JDE HR/Payroll ESS - FW: Timecard Info 5/25/2016 11:01 Resolved Carrie Person Edina Kevin Sundberg 5/25/2016 11:32 Kevin Sundberg Medium - 3-7 days 5/25/2016 12:12

140390 Utility Billing need pdf of bill print 5/25/2016 11:03 Resolved Barbara Baer Eden Prairie Pam Kummer 5/25/2016 13:24 Pam Kummer Critical - 1 day 5/25/2016 13:24

140391 JDE Finance FW: Tungsten 5/25/2016 11:16 Resolved Nate Reinhardt Brooklyn Center Jill Davis 5/25/2016 15:53 Jill Davis Medium - 3-7 days 5/25/2016 15:53

140392 Infrastructure Group PD can't reach a file share 5/25/2016 11:16 Resolved Ian Hardie South St. Paul 5/25/2016 13:26 Jack Israel Medium - 3-7 days 5/25/2016 13:26

140393 Training Training for Animal License users 5/25/2016 11:18 Resolved Mat Larson Eden Prairie Jane Watje 5/25/2016 11:21 Jane Watje Medium - 3-7 days 5/25/2016 11:21

140395 PIMS Property Data -- Add Cambridge 4th Edition 5/25/2016 11:26 New Tom Rosemeier Willmar Judd Harper 5/25/2016 11:31 Judd Harper Medium - 3-7 days

140396 RecTracSouth St. Paul: WebTrac Session ended, no Payment shows in

RecTrac, but does show in ETS - VSI Ticket #12735035/25/2016 11:32

Pending Vendor

ResponseIan Hardie South St. Paul Paul Norton 5/25/2016 14:54 Paul Norton Medium - 3-7 days

140397 JDE Finance Moving columns in Export Search 5/25/2016 11:48 Resolved JoAnn Eagen Farmington Jill Davis 5/26/2016 16:03 JoAnn Eagen Medium - 3-7 days 5/26/2016 15:59

140398 JDE HR/Payroll RE: PTO 5/25/2016 11:49Pending Client

ResponseCindy Nelson Ramsey Nancy Hilary 5/26/2016 7:57 Nancy Hilary Medium - 3-7 days

140399 JDE HR/Payroll Obsolete DBAs 5/25/2016 11:52 In Progress Cindy Nelson Ramsey Nancy Hilary 5/25/2016 11:55 Nancy Hilary Medium - 3-7 days


140401 RecTrac Receipt printing very slow on POS #8 5/25/2016 12:05Pending Client

ResponseLisa Jost Maple Grove Paul Norton 5/27/2016 19:45 Lisa Jost Medium - 3-7 days

140402 Network Services Restore SQL Database 5/25/2016 12:06 Resolved Tami Maddio Eagan Scott Crocker 5/25/2016 15:10 Scott Crocker High - 2 days 5/25/2016 15:11

140403 JDE HR/Payroll Employee Master Data - Standard Hours 5/25/2016 12:11 Resolved Eve Lomaistro New Hope Nancy Hilary 5/26/2016 8:29 Eve Lomaistro Medium - 3-7 days 5/25/2016 13:19

140404 JDE Finance Due Date field 5/25/2016 12:12 Resolved JoAnn Eagen Farmington Jill Davis 5/26/2016 16:25 JoAnn Eagen Medium - 3-7 days 5/26/2016 16:22

140405 JDE HR/Payroll History incorrect for Salaries 5/25/2016 12:21 New Nikki Heinbuch LOGIS 5/25/2016 12:21 Nikki Heinbuch Medium - 3-7 days

140406 JDE HR/Payroll New ESS users 5/25/2016 12:25 Resolved Carrie Person Edina Kevin Sundberg 5/26/2016 10:20 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:39

140407 JDE HR/PayrollFW: user id and passwords for Gregg Hove and Ben Boeding

staff5/25/2016 12:27 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 14:28 Gina Dwyer Medium - 3-7 days 5/26/2016 10:33

140408 JDE HR/Payroll New Hire - ESS Username and Password 5/25/2016 12:32 Resolved Patti Kent Shakopee Kevin Sundberg 5/25/2016 16:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 16:19

140409 JDE HR/Payroll Attaching Pay Stubs 5/25/2016 12:38 New Pat Sulander St. Louis Park Nikki Heinbuch 5/25/2016 14:09 Pat Sulander Medium - 3-7 days

140410 RecTrac POS #10 printer is not printing multiple receipts 5/25/2016 12:39Pending Client

ResponseLisa Jost Maple Grove Paul Norton 5/27/2016 15:32 Paul Norton Medium - 3-7 days

140411 Network Services WBL PCI Assessment Project 5/25/2016 12:53 In Progress Kerri Kindsvater White Bear Lake Dimitrios Hilton 5/20/2016 13:26 Dimitrios Hilton Medium - 3-7 days

140412 JDE HR/Payroll Reset Payroll - Gross to Net ERROR EE 109694 & 129139 5/25/2016 13:07 Resolved Pat Vinje Lakeville Nikki Heinbuch 5/26/2016 8:33 Nikki Heinbuch Medium - 3-7 days 5/26/2016 8:40

140413 Service Desk Nagios ASA Failover Check 5/25/2016 13:09 New Adam Maloney LOGIS Joe Rader 5/25/2016 13:11 Joe RaderProject - no specified

due date

140414 Service Desk PDF script not working on lo-jde-cform1 5/25/2016 13:17 Resolved Nikki Heinbuch LOGIS Peter Carlson 5/25/2016 14:29 Peter Carlson Medium - 3-7 days 5/25/2016 14:29

140415 PIMS ePermits - Review 5/25/2016 13:18 In Progress Julie Silverberg White Bear Lake Maria Rucke 5/25/2016 13:27 Maria Rucke Medium - 3-7 days

140416 PIMS Change of Primary field and fee 5/25/2016 13:35 Resolved Kim Miller White Bear Lake Jane Watje 5/25/2016 13:38 Jane Watje Medium - 3-7 days 5/25/2016 13:38

140417 Network Services RE: SFP cables for Austin 5/25/2016 13:39 New Lori Hackett LOGIS Lori Hackett 5/25/2016 13:42 Jack Israel Medium - 3-7 days

140418 Network Services Change LOGIS drive mappings script to GPO 5/25/2016 13:57 New Brian Peterson LOGIS Brian Peterson Medium - 3-7 days

140419 Network ServicesConvert file shares on rmsfs.logis.org to windows shares on a

diff. machine5/25/2016 13:58 New Brian Peterson LOGIS Brian Peterson Medium - 3-7 days

140420 JDE HR/Payroll New Employees - Various2 5/25/2016 14:06 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 11:14 Kevin Sundberg Medium - 3-7 days 5/26/2016 13:06

140421 RecTrac Demo update 5/25/2016 14:20 Resolved Kristin Trembley Eagan Paul Norton 5/25/2016 14:21 Paul Norton Medium - 3-7 days 5/25/2016 14:21

140422 Network Services Upgrade Hosts to ESXi 6.0 Update 2 5/25/2016 14:21 New Jill BondhusRice/Steele

Consolidated PSAPBrian Peterson 5/27/2016 16:33 Brian Peterson Medium - 3-7 days

140423 Infrastructure Group Please ensure ACL allows this traffic 5/25/2016 14:27 Resolved Brent Atchison

Ramsey County

Emergency

Communications

Center (RCECC)

Virginia Vaske 5/27/2016 15:18 Virginia Vaske Medium - 3-7 days 5/27/2016 15:19


140425 Infrastructure Group Switch setup 5/25/2016 14:42 New David Klitzke Orono Vu Pham 5/25/2016 14:42 David Klitzke Medium - 3-7 days

140426 JDE Finance Tungsten 5/25/2016 14:51 In Progress Lisa Reiten Apple Valley Jill Davis 5/26/2016 16:12 Lisa Reiten Medium - 3-7 days

140427 Network Services Additional remediation LO-UTIL03 5/25/2016 14:55 New Dimitrios Hilton LOGIS Robert Haight 5/25/2016 14:55 Robert Haight Medium - 3-7 days

140428 RecTracMinnetonka: Problem on Some PC's when updating fees from

cart - VSI Ticket #12736775/25/2016 15:01

Pending Vendor

ResponseMary Axel Minnetonka Paul Norton 5/26/2016 10:02 Paul Norton Medium - 3-7 days

140429 Infrastructure Group Mirror access of older Anyconnect range for newer range 5/25/2016 15:04 New John Borger Steele County Jack Israel 5/27/2016 8:20 Jack Israel Medium - 3-7 days

of 186


140430 Network Services Quote Symantec - RO 5/25/2016 15:05Pending

MiscellaneousDean Busch Robbinsdale Lori Hackett 5/26/2016 8:19 Dean Busch Medium - 3-7 days

140431 RecTracGolden Valley: Set up prompted Admin Fee for Facility

Reservation Cancellations.5/25/2016 15:20 Client to Test Sheila Van Sloun Golden Valley Paul Norton 5/27/2016 16:15 Paul Norton Medium - 3-7 days

140432 Network Services Need to be added to the IPC Call Center while on AnyConnect 5/25/2016 15:37 New John Nichols LOGIS Carl Pearson 5/25/2016 15:45 John Nichols Medium - 3-7 days

140433 Network ServicesWARNING: physical memory: Total: 8G - Used: 7.27G

lo_ts_dw.logis.org5/25/2016 15:43 Resolved Robert Haight LOGIS Robert Haight 5/25/2016 15:45 Robert Haight Medium - 3-7 days 5/25/2016 15:45

140434 JDE HR/Payroll ESS Terminate User Access 5/25/2016 15:46 Resolved Jeff Zuba Robbinsdale Kevin Sundberg 5/26/2016 12:39 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:39

140435 JDE HR/Payroll Password change 5/25/2016 15:54 Resolved Joan Waterstreet Edina Nikki Heinbuch 5/25/2016 16:07 Nikki Heinbuch Medium - 3-7 days 5/25/2016 16:09

140436 Network Services RE: Rebooting lo-jde-cform1 5/25/2016 16:00 New Dave Schleicher LOGIS Kevin Pikkaraine 5/26/2016 14:21 Dave Schleicher Medium - 3-7 days

140438 JDE HR/Payroll Karrie Glen's Insight Reports 5/25/2016 16:08 Resolved Julie Kornmann Lakeville Dave Schleicher 5/26/2016 8:12 Dave Schleicher Medium - 3-7 days 5/26/2016 8:12

140439 JDE HR/Payroll New ESS employee 5/25/2016 16:09 Resolved Kathy Jo Price Apple Valley Dave Schleicher 5/26/2016 7:50 Dave Schleicher Critical - 1 day 5/26/2016 7:50

140440 PIMSDifferent request - Need DJ Hennessey's name listed under the

Licensing Correction Reports5/25/2016 16:15 New Ann Boettcher St. Louis Park Maria Rucke 5/25/2016 16:16 System Medium - 3-7 days

140441Public Safety

DevelopmentNeed to Project Mobile Maps in State Plane 5/25/2016 16:30 Resolved John Nichols LOGIS Michael Simmons 5/27/2016 15:39 Michael Simmons Medium - 3-7 days 5/27/2016 15:39

140442 JDE HR/Payroll ESS New Employees - 3 5/25/2016 16:43 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 8:52 Kevin Sundberg Medium - 3-7 days 5/26/2016 9:17

140443 Network Services Create BOC Account for Lisa Kowalski 5/26/2016 7:52 New Jeff Dulac Minnetonka Peter Carlson 5/26/2016 7:53 Joe Rader Medium - 3-7 days

140444 JDE Finance Katelyn & Vicki from AEM @ Robbinsdale 5/26/2016 7:57 Resolved Larry Jacobson Robbinsdale Dave Schleicher 5/26/2016 10:21 Dave Schleicher Medium - 3-7 days 5/26/2016 10:21

140445 Service Desk Deleting voice mails 5/26/2016 8:15 New Dean Busch Robbinsdale Peter Carlson 5/26/2016 9:25 Peter Carlson Medium - 3-7 days

140446 JDE Finance Window Position 5/26/2016 8:21 In Progress Brandi Aitkin Apple Valley Jill Davis 5/26/2016 15:17 Brandi Aitkin Medium - 3-7 days

140447 Service Desk FW: How many need access to cad browser and reports, etc? 5/26/2016 8:22 New Jayson Solberg Rosemount Peter Carlson Medium - 3-7 days

140448 Service Desk New CSO 5/26/2016 8:46 Resolved Matthew Haga Crystal Peter Carlson 5/27/2016 9:22 Nancy Johnson Medium - 3-7 days 5/27/2016 9:22

140449 Network ServicesMigrate the FDM server for the JLEC to virtual and setup

replication to Sheriff Facility5/26/2016 8:51 New Kevin Pikkaraine LOGIS Bob Schlick Medium - 3-7 days

140450 PIMSAVOLVE - SL - Configure settings used to create the project

record in the ProjectCreatorService table5/26/2016 8:51

Pending Client

ResponseAnn Boettcher St. Louis Park Lonnie Rolf 5/27/2016 16:04 Lonnie Rolf Medium - 3-7 days

140451 Tracker Admin Tracker - Journal entry type highlighting 5/26/2016 8:58 New Lonnie Rolf LOGIS Sue Christiansen 5/27/2016 15:32 Lonnie Rolf Medium - 3-7 days

140452 Systems Group Audit SAN storage 5/26/2016 9:00 In Progress Bob Schlick LOGIS Bob Schlick Medium - 3-7 days

140453 PIMS E-scheduleing 5/26/2016 9:04 New Jesse Anderson Brooklyn Center Maria Rucke 5/26/2016 9:06 Maria Rucke Medium - 3-7 days

140454 Public Safety General Employee update 5/26/2016 9:06 New Kim Henning Mendota Heights 5/26/2016 11:34 Jason Ehlers Medium - 3-7 days

140455 Special Assessments RH - Monthly pymt report for Cary 5/26/2016 9:07 Resolved Cary McNallan Rochester Norb Vossen 5/26/2016 15:30 Norb Vossen Medium - 3-7 days 5/26/2016 15:30

140456 JDE HR/Payroll payroll reconcilation 5/26/2016 9:12 New Jodie Hildestad St. Louis Park Nikki Heinbuch 5/27/2016 7:52 Nikki Heinbuch Medium - 3-7 days

140457 JDE HR/Payroll Payroll Reconciliation 5/26/2016 9:17 New Steve Hauer Maple Grove Nikki Heinbuch 5/27/2016 7:56 Nikki Heinbuch Medium - 3-7 days

140458 JDE HR/Payroll ESS Access Change - Zimmerman 5/26/2016 9:29 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 12:19 Denise Heimerman Medium - 3-7 days 5/26/2016 11:35

140459 JDE HR/Payroll Payroll Reconciliation 5/26/2016 9:29 New Gina Dwyer Eagan Nikki Heinbuch 5/27/2016 8:07 Gina Dwyer Medium - 3-7 days

140460 Network Services Unable to log into Cisco Jabber 5/26/2016 9:38 Resolved Rob Lilly LOGIS Peter Carlson 5/27/2016 8:18 Peter Carlson Medium - 3-7 days 5/27/2016 8:18

140461 RecTracMinnetonka: Statements off by a few cents...maybe a tax or

rounding issue? - VSI Ticket #12739955/26/2016 9:42

Pending Vendor

ResponseKelly O'Dea Minnetonka Paul Norton 5/26/2016 15:12 Mary Jo Gardner Medium - 3-7 days

140462 JDE HR/Payroll RE: Online Benefit Enrollment 5/26/2016 9:45 Resolved Cindy Nelson Ramsey Nancy Hilary 5/26/2016 12:43 Cindy Nelson Medium - 3-7 days 5/26/2016 12:44

140463 RecTracLakeville: Registration Deadline Date - allow until program over -

VSI ticket #12740245/26/2016 9:59

Pending Client

ResponseJoe Masiarchin Lakeville Paul Norton 5/27/2016 14:30 Paul Norton Medium - 3-7 days

140464 Infrastructure Group Needs to add an IP Address to SNMP ACL 5/26/2016 9:59 New Raoul Boudreau Burnsville Jason Stickler Medium - 3-7 days

140465 JDE HR/Payroll Payroll Reports 5/26/2016 10:05 Resolved Pat Vinje Lakeville Nancy Hilary 5/26/2016 10:16 Nancy Hilary Medium - 3-7 days 5/26/2016 11:17

140466 Utility Billing New services 5/26/2016 10:40 In Progress Gail Ripley Apple Valley Pat Lindquist 5/26/2016 10:40 System Medium - 3-7 days


140468 Infrastructure Group Unable to print to new printer from print server 5/26/2016 10:44 Resolved Rob Boerboom Farmington Jason Stickler 5/27/2016 11:15 Chad Remick Medium - 3-7 days 5/27/2016 11:15

140469 Network Services Lakeville Users - Check A/D Accounts and change passwords 5/26/2016 10:45 Resolved Terry Hoium LOGIS Jeff Sibell 5/26/2016 10:57 Jeff Sibell Medium - 3-7 days 5/26/2016 10:57


140471 JDE Finance New LOGIS Employee 5/26/2016 10:59 New Daryl Sulander LOGIS Kevin Sundberg 5/26/2016 11:14 Dave Schleicher Medium - 3-7 days

140472 Service Desk New LOGIS Employee 5/26/2016 10:59 New Daryl Sulander LOGIS Peter Carlson 5/26/2016 10:59 Daryl Sulander Medium - 3-7 days

140473 JDE Finance FW: 5 days? 5/26/2016 11:02 New Brandi Aitkin Apple Valley Jill Davis 5/26/2016 15:35 Jill Davis Medium - 3-7 days

140474 JDE HR/Payroll Obsolete DBAs 5/26/2016 11:16 New Denise Heimerman Minnetonka Nikki Heinbuch 5/26/2016 11:21 Nikki Heinbuch Medium - 3-7 days

140475 Network Services FW: Burnsville IP for vehicles 5/26/2016 11:21 New Raoul Boudreau Burnsville Kevin Pikkaraine 5/27/2016 14:41 Jack Israel High - 2 days

of 186


140476 PIMS permit change 5/26/2016 11:24 Resolved Mary Feltmann Eden Prairie Joe Soukup 5/26/2016 14:20 Joe Soukup Medium - 3-7 days 5/26/2016 14:20

140477 Special Assessments RH - Report Misc Special Asmnts Added 5/26/2016 11:29Pending Client

ResponseCary McNallan Rochester Norb Vossen 5/30/2016 14:09 Norb Vossen Medium - 3-7 days

140478 JDE HR/Payroll Obsolete DBAs 5/26/2016 11:45 New Patti Kent Shakopee Nikki Heinbuch 5/26/2016 11:47 Nikki Heinbuch Medium - 3-7 days

140479 Infrastructure GroupNeeds to open access for Scott County users to DSS audio logger

system at DCC5/26/2016 11:52

Pending Change

ControlJeff Barden

Dakota

Communications

Center

Jason Stickler 5/27/2016 15:53 Jason Stickler Medium - 3-7 days

140480 JDE HR/Payroll Mandatory Benefit Exceptions 5/26/2016 11:57 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 13:00 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 13:00

140481 Service Desk A/P Check Run 5/26/2016 11:58 Resolved George Gombos LOGIS Carl Pearson 5/26/2016 13:46 Carl Pearson Medium - 3-7 days 5/26/2016 13:46

140482 JDE Finance unable to post CR batches 5/26/2016 12:05 New Lynn Zuidema Edina Jill Davis 5/27/2016 13:00 Kyle Sawyer Medium - 3-7 days

140483 RecTrac emailing rosters is NOT working either! 5/26/2016 12:08 Resolved Jan Clark Maple Grove Sue Christiansen 5/26/2016 13:46 Sue Christiansen Medium - 3-7 days 5/26/2016 13:46

140485 Network ServicesPlease download and install ESUs to DV910 and deploy update

package5/26/2016 12:30 Resolved Nancy Hilary LOGIS Nolan Little 5/27/2016 13:08 Nancy Hilary Medium - 3-7 days 5/27/2016 13:08

140486 Service Desk Bi-Web 5/26/2016 12:31 Resolved Katie Parranto Lakeville Peter Carlson 5/26/2016 15:27 Peter Carlson Medium - 3-7 days 5/26/2016 15:27

140487 JDE Finance Happened Again - Hubble Error message 5/26/2016 12:38Pending Client

ResponseRobin Hanson Farmington Dave Schleicher 5/27/2016 7:24 Dave Schleicher Medium - 3-7 days

140488 JDE HR/Payroll RE: ESS New Hire and Re-Hire 5/26/2016 12:38 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/26/2016 12:57 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:57

140489 Service Desk Add LO-CVMA1 and 2 to Nagios 5/26/2016 12:43 New Scott Crocker LOGIS Joe Rader Medium - 8-14 days

140490 JDE HR/Payroll Obsolete DBAs 5/26/2016 13:19 New Jill Berger Brooklyn Center Nikki Heinbuch 5/26/2016 13:22 Jill Berger Medium - 3-7 days

140491 Infrastructure Group Configure port on switch 5/26/2016 13:41 Resolved Adam Knauer Golden Valley Jason Stickler 5/26/2016 14:00 Jason Stickler Medium - 3-7 days 5/26/2016 13:58

140492 RecTrac POS #8 - VIC service 5/26/2016 14:07 New Lisa Jost Maple Grove Sue Christiansen 5/26/2016 14:07 System Medium - 3-7 days

140493 Infrastructure Group Access to TriTech 5/26/2016 14:11 New Jim Constantineau Farmington John Wondra 5/31/2016 7:37 John Wondra Medium - 3-7 days

140494 JDE HR/Payroll help with unlocking an employee recor 5/26/2016 14:13 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/26/2016 14:35 Gina Dwyer Medium - 3-7 days 5/26/2016 14:30

140495 JDE HR/Payroll Obsolete DBA 5/26/2016 14:24 New Sandra Tauer White Bear Lake Nikki Heinbuch 5/26/2016 14:26 Nikki Heinbuch Medium - 3-7 days

140496 Utility Billing CIS Access 5/26/2016 14:42Pending Client

ResponseCharlie McChesney St. Louis Park Pam Kummer 5/27/2016 7:22 Charlie McChesney Medium - 3-7 days

140497 Utility Billing Can't Log In to AD 5/26/2016 14:47 Resolved Donna Gause Minnetonka Pat Lindquist 5/26/2016 15:47 Pat Lindquist High - 2 days 5/26/2016 15:47

140498 Network Services Can't Log In To LOGIS AD 5/26/2016 14:48 Resolved Donna Gause Minnetonka Jeff Sibell 5/26/2016 15:50 Jeff Sibell High - 2 days 5/26/2016 15:50

140499 Utility Billing Change date can back bill 5/26/2016 15:05 In Progress Elissa Golden Woodbury Pat Lindquist 5/26/2016 15:23 Pat Lindquist Medium - 3-7 days

140500 Systems Group Convert Tritech App server to Interface Server? 5/26/2016 15:05 New Matt O'Brien LOGIS Bob SchlickProject - no specified

due date

140501 Infrastructure Group Port & Firewall Changes for Solarwinds LEM 5/26/2016 15:09 Resolved Nikki Farrow St. Louis Park 5/26/2016 15:30 Peter Carlson Medium - 3-7 days 5/26/2016 15:30

140502 RecTracMaple Grove - Transaction Update-Reverse Receipt Payments

(VSI Ticket #1274102)5/26/2016 15:14

Pending Client


140503 Service DeskPlease add Liz Berger (Elisabet Berger - Minnetonka) to the LO

JDE Insight GL mail group5/26/2016 15:23 Resolved Dave Schleicher LOGIS Peter Carlson 5/26/2016 15:50 Dave Schleicher Medium - 3-7 days 5/26/2016 15:28

140504 Network Services Apply Renewed Symantec Licenses - Crystal 5/26/2016 15:46 Resolved Nancy Johnson Crystal Chad Remick 5/27/2016 14:39 Nancy Johnson Medium - 3-7 days 5/27/2016 14:33

140505 Special Assessments RH - Unpaid Misc SA rpt exclude pending 5/26/2016 15:47 Resolved Cary McNallan Rochester Norb Vossen 5/27/2016 10:38 Cary McNallan Medium - 3-7 days 5/27/2016 10:11


140507 JDE Finance PID 18952 & 21413 5/26/2016 16:21 Resolved JoAnn Eagen Farmington Jill Davis 5/27/2016 11:13 Jill Davis Medium - 3-7 days 5/27/2016 11:13

140508 Systems GroupCAD on CITRIX boxes -- Need to Exit / Re-Launch to bring down

the upgrade5/26/2016 16:37 Resolved Terry Hoium LOGIS 5/27/2016 11:26 Terry Hoium High - 2 days 5/27/2016 11:26

140509 JDE HR/Payroll ESS User ID and Password needed 5/26/2016 17:06 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 8:09 Kevin Sundberg Medium - 3-7 days 5/27/2016 9:10

140510 RecTrac WebTrac 5/26/2016 18:02 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/27/2016 14:50 Paul Norton Medium - 3-7 days

140512 Network Services Update Call Center Agent Logins/aWare Recording 5/26/2016 21:49 New Jeff Dulac Minnetonka Carl Pearson 5/27/2016 8:47 Peter Carlson Medium - 3-7 days

140513 JDE HR/Payroll ESS User Id's and Passwords needed Friday morning please 5/26/2016 23:01 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 9:04 Gina Dwyer Medium - 3-7 days 5/27/2016 9:16

140514 Network Services Setup RDP for our Seasonal Tree Inspectors 5/26/2016 23:42 New Jeff Dulac Minnetonka Peter Carlson Medium - 3-7 days

140516 Systems Group PROBLEM Service Alert Disks is CRITICAL 5/27/2016 7:01 New Nagios XI LOGIS Jeff Sibell Medium - 3-7 days

140517 Network Services 952-908-7011 will not resolve to voicemail 5/27/2016 7:24 Resolved Jeff Dulac Minnetonka Peter Carlson 5/27/2016 10:12 Peter Carlson Medium - 3-7 days 5/27/2016 10:14

140518 Network Services Police Forward After 4:30 p.m. 5/27/2016 7:41 In Progress Jeff Dulac Minnetonka Peter Carlson 5/27/2016 13:53 Jeff Dulac High - 2 days

140519 Infrastructure Group Users cannot login to AnyConnect 5/27/2016 7:51 Resolved Ian Hardie South St. Paul Virginia Vaske 5/27/2016 16:21 Virginia Vaske Medium - 3-7 days 5/27/2016 16:21

140521 Service Desk High - Citrix Reset Please 5/27/2016 8:12 Resolved Lynn Vasquez Eagan Peter Carlson 5/27/2016 8:24 Peter Carlson Medium - 3-7 days 5/27/2016 8:24

of 186


140522 Infrastructure GroupNew IP Addresses to set up for Hubble / Insight for White Bear

& South St Paul users - spreadsheets attached5/27/2016 8:15 New Dave Schleicher LOGIS 5/27/2016 11:38 Dave Schleicher Medium - 3-7 days

140523 Systems Group Create script to transfer file 5/27/2016 8:16 New Pam Kummer LOGIS Jeff Sibell 5/27/2016 15:49 Jeff Sibell Medium - 3-7 days

140524 Network Services Cisco 7975G Two Side Card Phone Expansion Module 5/27/2016 8:18Pending Vendor

ResponseJeff Dulac Minnetonka Lori Hackett 5/30/2016 11:48 Lori Hackett Medium - 3-7 days

140525 PIMS Change payment date on permit 021492 to 5/26/16. 5/27/2016 8:39 Resolved Kim Woog South St. Paul Judd Harper 5/27/2016 8:44 Judd Harper Medium - 3-7 days 5/27/2016 8:44

140526 Infrastructure Group New AP on CH 3rd Floor 5/27/2016 8:41 Resolved Nikki Farrow St. Louis Park Virginia Vaske 5/27/2016 10:37 Virginia Vaske Medium - 3-7 days 5/27/2016 10:38

140528 Public Safety General FW: NEW EMPLOYEE IN RECORDS 5/27/2016 8:52 New Karen WhittakerRice/Steele


140529 Utility Billing Hutch Utilities UB data dump 5/27/2016 8:57 In Progress Tom Kloss Hutchinson Pam Kummer 5/27/2016 12:19 Pam Kummer Medium - 3-7 days

140530 PIMS Removal of Duplicate Permit Payments 5/27/2016 9:01 Resolved Jackie Onischuk Edina Judd Harper 5/27/2016 9:11 Judd Harper Medium - 3-7 days 5/27/2016 9:11

140531 Service Desk Redirected Restore PDSDB 5/27/2016 9:06 Resolved Maria Rucke LOGIS Scott Crocker 5/27/2016 9:29 Scott Crocker Medium - 3-7 days 5/27/2016 9:29

140532 Service Desk Redirected restore PIMSDB 5/27/2016 9:08 Resolved Maria Rucke LOGIS Scott Crocker 5/27/2016 9:29 Scott Crocker Medium - 3-7 days 5/27/2016 9:29

140533 RecTrac Registration Deadlines rule didn't work 5/27/2016 9:10 New Kelly O'Dea Minnetonka Sue Christiansen 5/27/2016 9:10 Sue Christiansen Medium - 3-7 days

140534 JDE HR/Payroll JDE password reset 5/27/2016 9:19 Resolved Dan Ehresmann Edina Kevin Sundberg 5/27/2016 9:55 Kevin Sundberg Medium - 3-7 days 5/27/2016 10:03

140535 JDE Finance FW: Laserfiche Install 5/27/2016 9:33 New Kerri Kindsvater White Bear Lake Dave Schleicher 5/27/2016 9:54 Dave Schleicher Medium - 3-7 days

140536 Service Desk Citrix Activate User and Password Reset 5/27/2016 9:51 Resolved Sue Setter Maple Grove Peter Carlson 5/27/2016 10:03 Peter Carlson Critical - 1 day 5/27/2016 10:03

140537 Network Services Zone HBA's for new Cisco UCS blades 5/27/2016 10:04 Resolved Janelle Day LOGIS Jeff Sibell 5/27/2016 14:41 Jeff Sibell Medium - 3-7 days 5/27/2016 14:41

140538 RecTrac Pay off Installment 5/27/2016 10:09 New Jeanette Nelson Eagan Sue Christiansen 5/27/2016 10:09 System Medium - 3-7 days

140539 Infrastructure Group BC - Webtrac not reachable on city wifi and public wifi networks 5/27/2016 10:18 New Patty Hartwig Brooklyn Center Jason Stickler Medium - 3-7 days

140540 RecTrac Class Attendance Worksheet 5/27/2016 10:29Pending Client

ResponseAnn Davy Minnetonka Paul Norton 5/27/2016 20:54 Paul Norton Medium - 3-7 days

140541 JDE HR/Payroll ESS User Id and Passwords needed for new employees 5/27/2016 10:31 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 11:45 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:24

140542 PIMSNew Printer- Change Settings in Permit and Inspection Record in

Crystal Reports5/27/2016 11:15 New Rob Boerboom Farmington Judd Harper 5/27/2016 11:29 Judd Harper Medium - 3-7 days

140543 Property Data SLP - Hmstd FTP 5/27/2016 11:38 Resolved Marty Fechner St. Louis Park Norb Vossen 5/27/2016 11:58 Norb Vossen Medium - 3-7 days 5/27/2016 11:58

140544Public Safety

DevelopmentPer South Metro Fire - St. Paul Streets are needed in the maps 5/27/2016 11:52 New John Nichols LOGIS Michael Simmons Medium - 3-7 days

140545 JDE HR/Payroll ESS user id and password needed for new employee 5/27/2016 11:54 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 13:35 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:24

140546 RecTrac Scanning a valid pass to open a gate 5/27/2016 12:06Pending Client

ResponseKelly O'Dea Minnetonka Paul Norton 5/27/2016 16:21 Paul Norton Medium - 3-7 days

140547 RecTrac Williston Membership Scanner Issues 5/27/2016 12:24 New Kaylee Wallin Minnetonka Sue Christiansen 5/27/2016 12:25 System Medium - 3-7 days

140548 Public Safety CAD Citrix CAD throwing errors with Premise Utility 5/27/2016 12:26 New Katie Parranto Lakeville 5/27/2016 12:37 Matt O'Brien Medium - 3-7 days

140549 JDE HR/Payroll New Employees - Recreation-1 5/27/2016 12:38 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/27/2016 14:24 Kevin Sundberg Medium - 3-7 days 5/27/2016 15:55

140550 JDE HR/Payroll Terminate ESS access 5/27/2016 12:43 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/27/2016 14:32 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:31

140551 Network Services CJIS Training for Intern - Joe Soukup 5/27/2016 12:45 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/27/2016 16:18 Lori Hackett Medium - 3-7 days 5/27/2016 16:18

140552 JDE Finance Maple Grove Tungsten check run missing one image 5/27/2016 13:02Pending Client


140553 PIMS PIMS 5/27/2016 13:07 Resolved Suzette Hall Lakeville Joe Soukup 5/27/2016 13:21 Joe Soukup Medium - 3-7 days 5/27/2016 13:21

140554 Network Services Setup Cisco Jabber VPNless Client 5/27/2016 13:30 New Jeff Dulac Minnetonka Peter Carlson Medium - 3-7 days

140556 Infrastructure Group Create Training Documentation for Cisco Firepower 5/27/2016 14:15 In Progress Virginia Vaske LOGIS Virginia Vaske 5/27/2016 16:20 Virginia VaskeProject - no specified

due date


140558 Infrastructure Group FW: Integra#910653-City of Eagan 5/27/2016 14:31Pending Client

ResponseDan Cook Eagan Jason Stickler 5/27/2016 15:53 Dan Cook Medium - 3-7 days

140559 Network ServicesPlease Paula Nowariak of Eagan to the LO RecTrac 3.1 Email

Distribution List5/27/2016 14:56 Resolved Paul Norton LOGIS Peter Carlson 5/27/2016 15:22 Peter Carlson Medium - 3-7 days 5/27/2016 15:22

140560 Infrastructure Group Phones not registering 5/27/2016 15:04 Resolved Jeff Dulac Minnetonka Jason Stickler 5/27/2016 15:41 Jason Stickler Medium - 3-7 days 5/27/2016 15:41


140562 PIMSAnimal Licenses - hide Basis / Valuation and SAC / WAC boxes

on Fee Charge form5/27/2016 15:37 Internal Testing Ray Jozwiak LOGIS Jane Watje 5/27/2016 16:00 Jim Hald Medium - 3-7 days

140563 Service Desk FW: 5/27/2016 15:44 New Mike O'Neill Burnsville 5/27/2016 15:44 Mike O'Neill Medium - 3-7 days

140564 Network Services 952-939-8208 not ringing to phone endpoint 5/27/2016 16:29 New Jeff Dulac Minnetonka Medium - 3-7 days

140565 JDE HR/Payroll New Employees - Recreation-2 5/27/2016 17:35 New Denise Heimerman Minnetonka 5/27/2016 17:36 Denise Heimerman Medium - 3-7 days

140566 RecTrac Sent from Snipping Tool 5/28/2016 14:49 New Renee Brekken Lakeville 5/28/2016 14:49 System Medium - 3-7 days

of 186


140567 RecTrac Photo load request 5/28/2016 15:19 New Renee Brekken Lakeville 5/28/2016 15:19 System Medium - 3-7 days

140568 RecTrac Report request 5/28/2016 16:03 New Renee Brekken Lakeville 5/28/2016 16:03 System Medium - 3-7 days

140569 Service Desk please enable AD account: ImagetrendService 5/29/2016 11:17 New Matt O'Brien LOGIS Peter Carlson 5/29/2016 11:17 Matt O'Brien Medium - 3-7 days

140570 JDE HR/Payroll Rest password Ben Burrows 5/29/2016 17:17 Resolved Ben Burrows St. Louis Park Dave Schleicher 5/31/2016 7:02 Dave Schleicher Medium - 3-7 days 5/31/2016 7:02

140572 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/30/2016 6:58 Resolved Trevor Johnson Minnetonka Dave Schleicher 5/31/2016 7:05 Denise Heimerman Medium - 3-7 days 5/31/2016 7:04

140573 Network Services Quote Adobe Photoshop License - MVTA 5/30/2016 11:37Pending Vendor

ResponseHeidi Solheid

Minnesota Transit

AuthorityLori Hackett 5/31/2016 7:00 Heidi Solheid Medium - 3-7 days

140574 Network ServicesPlease install ESUs to PY910, xxC, PS910 and deploy PY update

package5/31/2016 6:43 New Nancy Hilary LOGIS Nolan Little 5/31/2016 6:51 Nancy Hilary Medium - 3-7 days

140575 JDE HR/Payroll Old ESS Timecards 5/31/2016 6:58 New Kim Hansen Austin Nancy Hilary 5/31/2016 7:02 Nancy Hilary Medium - 3-7 days

140576 Service Desk Token PIN reset 5/31/2016 6:59 New Mat Larson Eden Prairie Peter Carlson 5/31/2016 6:59 Mat Larson Medium - 3-7 days

140577 Service Desk LOGIS account password reset 5/31/2016 7:02 New Mat Larson Eden Prairie Peter Carlson 5/31/2016 7:02 Mat Larson Medium - 3-7 days

of 186

LOGIS Call Tracking Incidents - Tony Webster

Documents

Transcript of LOGIS Call Tracking Incidents - Tony Webster