LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
Incident # Department Description Received Status ContactFullName Customer Assigned Staff Last Journal Entry LastJournalEnteredBy Severity Closed
132231 Network Services RCECC Monthly Review of QRadar logs 1/1/2016 5:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 1/12/2016 12:21 Brent Atchison Medium - 3-7 days 1/12/2016 12:02
132232 Infrastructure Group PCI Compliance – Wireless Scans (FA) 1/1/2016 5:04 Resolved Rob Boerboom Farmington Virginia Vaske 1/12/2016 12:30 Virginia Vaske Medium - 3-7 days 1/12/2016 12:31
132233 Network Services RCECC Monthly Administration of the EMC SAN 1/1/2016 5:07 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/16/2016 9:29 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 9:29
132234 Service Desk RCECC Monthly Administration Review 1/1/2016 5:10 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 1/7/2016 10:02 Scott Crocker Medium - 3-7 days 1/7/2016 10:09
132235 Network Services RCECC Monthly PhaseWare Report 1/1/2016 5:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 1/11/2016 12:58 Lori Hackett Medium - 3-7 days 1/11/2016 16:28
132236 PIMS RE: Weird Septic Database Situation 1/1/2016 15:09 Resolved Katy Hauan Ramsey Maria Rucke 1/6/2016 9:16 Maria Rucke Medium - 3-7 days 1/6/2016 9:16
132237 PIMS Loss of Access to Security Program in LOGIS/PIMS 1/2/2016 12:54 Resolved Penny Stewart Apple Valley Maria Rucke 1/5/2016 15:41 Maria Rucke Medium - 3-7 days 1/5/2016 15:41
132238 JDE HR/Payroll timecard password reset 1/2/2016 18:24 Resolved Brandon Kuske Edina Dave Schleicher 1/4/2016 7:06 Dave Schleicher Medium - 3-7 days 1/4/2016 7:06
132239 Special Assessments RH - Go Live process - Rollover balancing 1/3/2016 13:19 Resolved Teryl Apel Rochester Lonnie Rolf 2/5/2016 15:31 System High - 2 days 2/5/2016 15:30
132240 Utility Billing Can't run gl reports - need 2016 dates. 1/4/2016 6:57 Resolved Beth Marshall Richfield Pam Kummer 1/4/2016 7:10 Pam Kummer Medium - 3-7 days 1/4/2016 7:10
132241 Systems Group PROBLEM Host Alert DOWN 1/4/2016 7:08 Client to Test Nagios XI LOGIS Travis Calef 1/7/2016 15:07 Travis Calef High - 2 days
132243 Systems Group PROBLEM Service Alert - Disks is CRITICAL 1/4/2016 7:21 Resolved Mark Mayfield Anoka County JLEC Keith Michaels 1/7/2016 8:14 Kevin Pikkaraine Medium - 3-7 days 1/5/2016 15:40
132244 GIS PROBLEM Service Alert - Disks is WARNING 1/4/2016 7:33 Resolved Nagios XI LOGIS Mitchell Winiecki 1/6/2016 13:21 Ben Verbick Medium - 3-7 days 1/6/2016 13:21
132245 JDE HR/Payroll Please Reset Carl Olson ESS Password 1/4/2016 7:53 Resolved Katie Bisek Edina Tricia Daninger 1/4/2016 8:31 Tricia Daninger Medium - 3-7 days 1/4/2016 8:31
132246 Infrastructure Group Password Reset Page 1/4/2016 7:58 Resolved Judy Fradenburgh Bloomington John Wondra 1/4/2016 11:00 John Wondra Medium - 3-7 days 1/4/2016 10:57
132247 JDE Finance FW: Tungsten revisions 1/4/2016 8:07 Resolved Lisa Reiten Apple Valley Jill Davis 1/4/2016 8:55 Lisa Reiten Medium - 3-7 days 1/4/2016 8:50
132248 Utility Billing Pre-Exception Report Parameters 1/4/2016 8:08 Resolved Beth Marshall Richfield Connie Dalsen 1/4/2016 9:19 Connie Dalsen Medium - 3-7 days 1/4/2016 9:19
132249 Network Services Order Voice Bundle - Richfield 1/4/2016 8:15 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/1/2016 16:19 Lori Hackett Medium - 3-7 days 3/1/2016 16:19
132250 Service Desk WBL: new keyboard for station 2 1/4/2016 8:15 Resolved Don Rambow White Bear Lake Chad Remick 1/7/2016 8:41 Chad Remick Medium - 3-7 days 1/7/2016 8:41
132253 PIMS December 2015 Permits 1/4/2016 8:25 Resolved Kelly E Bradford Hennepin County Joe Soukup 1/4/2016 14:21 Joe Soukup Medium - 3-7 days 1/4/2016 14:21
132254 JDE HR/Payroll Union Code change from Seasonal to Casual 1/4/2016 8:33 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/5/2016 14:07 Nancy Hilary Medium - 3-7 days 1/8/2016 16:23
132255 Tracker Admin Change to Network Services hourly rates for 2016 1/4/2016 8:35 Resolved Janelle Day LOGIS 1/4/2016 11:38 Sue Christiansen Medium - 3-7 days 1/4/2016 11:38
132256 RecTracSouth St. Paul WebTrac login throws intermittent WebSpeed and
connection errors (VSI Ticket #1211710)1/4/2016 8:43 Resolved Ian Hardie South St. Paul Sue Christiansen 1/18/2016 9:26 Ross Tenaglia Medium - 3-7 days 1/18/2016 9:26
132257 RecTrackiosk login - Heritage Center - kiosk sleeps after 10-15 minutes,
then user must log in to RecTrac again1/4/2016 8:48 Resolved Patty Ruedy Lakeville Paul Norton 2/24/2016 11:33 Sue Christiansen Medium - 3-7 days 2/24/2016 11:33
132258 JDE HR/Payroll Please Reset Brandon Kuske's ESS Password 1/4/2016 8:51 Resolved Katie Bisek Edina Dave Schleicher 1/4/2016 9:21 Dave Schleicher Medium - 3-7 days 1/4/2016 9:21
132259 JDE HR/Payroll New ESS employee 1/4/2016 8:57 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/4/2016 11:48 Tricia Daninger Medium - 3-7 days 1/4/2016 11:48
132260 Tracker AdminNew Employee - add Jane Watje to the various Development
groups in Tracker1/4/2016 9:04 Resolved Ray Jozwiak LOGIS Sue Christiansen 4/27/2016 10:17 Sue Christiansen Medium - 3-7 days 4/27/2016 10:17
132261 Network Services Change port configs for HP Chassis 1/4/2016 9:09 Resolved Raoul Boudreau Burnsville Adam Maloney 1/29/2016 8:30 Adam Maloney Medium - 3-7 days 1/29/2016 8:30
132262 Infrastructure Group EP Firewall Exception 1/4/2016 9:11 Resolved Ryan Higgins Eden Prairie Virginia Vaske 1/5/2016 14:12 Virginia Vaske Medium - 3-7 days 1/5/2016 14:12
132263 PIMS Problem with ePermits - TFS 2091 1/4/2016 9:12 Ready for Release Maria Rucke LOGIS Maria Rucke 5/25/2016 10:30 Maria Rucke High - 2 days 3/2/2016 13:43
132264 Systems Group FBR, RMS, and IQ running slow 1/4/2016 9:12 Resolved George Jensen Anoka County JLEC Keith Michaels 1/5/2016 15:38 Keith Michaels Medium - 3-7 days 1/5/2016 15:38
132265 JDE HR/Payroll Request for Rollover Processing 1/4/2016 9:14 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/4/2016 9:42 Nancy Hilary Medium - 3-7 days 1/4/2016 9:42
132267 PIMS RPZ letters - mail to not displaying correctly 1/4/2016 9:14 Resolved Peggy Faber Apple Valley Jane Watje 1/7/2016 15:12 Jane Watje Medium - 3-7 days 1/7/2016 15:12
132268 Service Desk Entrust Soft Tokens - New Phones 1/4/2016 9:15 Resolved Matthew Haga Crystal Peter Carlson 1/4/2016 10:30 Peter Carlson Medium - 3-7 days 1/4/2016 10:30
132269 PIMS Paypal password updated for ePermits 1/4/2016 9:31 Resolved Sue Watson Golden Valley Maria Rucke 1/5/2016 8:33 Maria Rucke Medium - 3-7 days 1/5/2016 8:33
132270 JDE Finance Interface 1/4/2016 9:31 Resolved Rachel Neuberger Robbinsdale Jill Davis 1/4/2016 9:34 Rachel Neuberger Medium - 3-7 days 1/4/2016 9:35
132271 Network Services High Priority - Citrix/AD password reset 1/4/2016 9:36 Resolved Lynn Vasquez Eagan Joe Rader 1/4/2016 12:41 Joe Rader Medium - 3-7 days 1/4/2016 12:41
132272 PIMS ePermit PayPal password update 1/4/2016 9:39 Resolved Margaret 'Maggie' Wagner Maple Grove Maria Rucke 1/4/2016 13:08 Maria Rucke Medium - 3-7 days 1/4/2016 13:08
132273 Utility Billing January 4 Credit Card Payments 1/4/2016 9:46 Resolved Sue Virnig Golden Valley Connie Dalsen 1/4/2016 10:14 Connie Dalsen Medium - 3-7 days 1/4/2016 10:14
Page 1 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132274 Systems Group GIS Service Accounts 1/4/2016 9:46 Resolved Ben Verbick LOGIS Jeff Sibell 2/3/2016 9:57 Jeff Sibell Medium - 3-7 days 2/3/2016 9:57
132275 RecTrac Web Photo 1/4/2016 9:52 Resolved Joe Masiarchin Lakeville Paul Norton 4/6/2016 15:14 Paul Norton Medium - 3-7 days 4/6/2016 15:14
132276 Systems Group Spam Filtering Whitelist 1/4/2016 10:19 Resolved Trevor Stewart Lakeville Brian Peterson 1/7/2016 8:50 Brian Peterson Medium - 3-7 days 1/7/2016 8:50
132277 JDE Finance New Check Signer - Effective 1/9/16 1/4/2016 10:26 Resolved Nick BishopMinnesota Transit
AuthorityDave Schleicher 1/8/2016 10:39 Nick Bishop Medium - 3-7 days 1/8/2016 10:37
132278 JDE Finance cash receipt 1/4/2016 10:29 Resolved Shari Rains New Hope Jill Davis 1/19/2016 10:27 Jill Davis Medium - 3-7 days 1/19/2016 10:27
132279 JDE HR/Payroll Year end - PERA and Exclusion Codes 1/4/2016 10:29 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 1/7/2016 15:01 Nancy Hilary Medium - 3-7 days 1/7/2016 15:01
132280 Public Safety General FW: Officer Entry 1/4/2016 10:30 Resolved Valerie Satre Robbinsdale 1/4/2016 12:48 Renee Hosch Medium - 3-7 days 1/4/2016 12:48
132281 JDE HR/Payroll Please reset my JDEESS password 1/4/2016 10:30 Resolved Joe Rader LOGIS Tricia Daninger 1/4/2016 10:43 Tricia Daninger Medium - 3-7 days 1/4/2016 10:43
132282 PIMS ePermits transaction/Permit odd 1/4/2016 10:36 Resolved Sarah Brandel Eagan Maria Rucke 1/14/2016 10:52 Maria Rucke Medium - 3-7 days 1/13/2016 14:07
132283 JDE HR/Payroll Accrual Rollover 1/4/2016 10:47 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 1/4/2016 13:02 Nancy Hilary Medium - 3-7 days 1/4/2016 13:02
132284 Service Desk Annual LOGIS & DMZ AD Account Review 1/4/2016 10:49 Resolved Janelle Day LOGIS Peter Carlson 4/11/2016 7:31 Peter CarlsonProject - no specified
due date4/11/2016 7:31
132285 RecTracRecTrac 10.3 - Plug N Pay credit card issue: $190 was charged
twice for Receipt #2009, but recorded once in RecTrac1/4/2016 10:52 Resolved Arlene Frie Robbinsdale Sue Christiansen 1/6/2016 16:21 Sue Christiansen Medium - 3-7 days 1/6/2016 16:22
132286 PIMS Problem with ePermits 1/4/2016 10:55 Resolved Joy Lang Coon Rapids Maria Rucke 2/4/2016 13:36 Maria Rucke High - 2 days 2/4/2016 13:36
132287 JDE HR/Payroll Update Payees and AP Voucher Flag 1/4/2016 10:58Pending Client
ResponseLisa Linnane Farmington Nancy Hilary 1/4/2016 13:07 Nancy Hilary Medium - 3-7 days
132288 Service Desk New NWMDTF Investigator 1/4/2016 11:08 Resolved Robert Topp NWDTF Peter Carlson 1/11/2016 10:23 Jason Nolan Medium - 3-7 days 1/11/2016 10:53
132289 PIMS ePermits PayPal password update 1/4/2016 11:09 Resolved Margaret 'Maggie' Wagner Maple Grove Maria Rucke 1/4/2016 13:33 Maria Rucke Medium - 3-7 days 1/4/2016 13:33
132290 Special Assessments Question about how a trial roll works 1/4/2016 11:17 Resolved Ann Larsen Chaska Norb Vossen 1/8/2016 14:41 Norb Vossen Medium - 3-7 days 1/8/2016 14:41
132291 PIMS Request for changes to the PIMS Code Enforcement Module 1/4/2016 11:19 New Mary Granley Eagan 1/4/2016 11:45 Mary GranleyProject - no specified
due date
132292 JDE Finance a/p dec rec 1/4/2016 11:23 Resolved Lisa Reiten Apple Valley Jill Davis 1/4/2016 16:24 Lisa Reiten Medium - 3-7 days 1/4/2016 12:58
132294 Service Desk Echarging issues 1/4/2016 11:27 Resolved Brent Rebischke LOGIS Peter Carlson 1/5/2016 12:04 Peter Carlson Medium - 3-7 days 1/5/2016 12:04
132295 Utility Billing Year End 2015 Question 1/4/2016 11:31 Resolved Joe Gibbs Eagan Pat Lindquist 1/4/2016 12:11 Pat Lindquist Medium - 3-7 days 1/4/2016 12:11
132296 Service Desk Another new user... 1/4/2016 11:34 Resolved Dean Busch Robbinsdale Joe Rader 1/6/2016 11:41 Joe Rader Medium - 3-7 days 1/6/2016 11:41
132297 Special Assessments Additional Year End Reports 1/4/2016 11:35 Resolved Teryl Apel Rochester Norb Vossen 2/25/2016 13:08 System Medium - 3-7 days 2/25/2016 13:08
132298 Network Services Update MI aWare Call Recording 1/4/2016 11:37 Resolved Jeff Dulac Minnetonka Joe Rader 1/14/2016 8:39 Joe Rader Medium - 3-7 days 1/14/2016 8:39
132299 Network Services Getting error trying to load BTV page 1/4/2016 11:40 Resolved Mike O'Neill Burnsville Adam Maloney 1/5/2016 15:19 Adam Maloney Medium - 3-7 days 1/5/2016 15:19
132300 JDE Finance Reclass Void 1/4/2016 11:42 Resolved Karen Macklin Shakopee Jill Davis 1/4/2016 14:17 Karen Macklin Medium - 3-7 days 1/4/2016 12:58
132301 Utility Billing .LINK delete 1/4/2016 11:42 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/4/2016 11:48 Connie Dalsen Medium - 3-7 days 1/4/2016 11:48
132302 Public Safety General FW: Resignation of Officer and a New hire 1/4/2016 11:48 Resolved Jill BondhusRice/Steele
Consolidated PSAP1/11/2016 13:10 Rich Sonenblum Medium - 3-7 days 1/11/2016 13:10
132303 Special Assessments Lakeville eProperty shows duplicate values for 2015 assessments 1/4/2016 11:50 Internal Testing Dianne Quinnell Lakeville Norb Vossen 1/26/2016 15:22 Holly AmundsonProject - no specified
due date
132304 JDE HR/Payroll Accrual Rollovers 1/4/2016 12:02 Resolved Shari Rains New Hope Nancy Hilary 1/5/2016 9:35 Nancy Hilary Medium - 3-7 days 1/6/2016 6:21
132305 Service Desk aWare Account Changes 1/4/2016 12:02 Resolved Judy Fradenburgh Bloomington Peter Carlson 1/4/2016 13:51 Peter Carlson Medium - 3-7 days 1/4/2016 13:51
132306 JDE HR/Payroll Missed Pay In 2015 EE 125391 1/4/2016 12:11 Resolved Patti Kent Shakopee Nancy Hilary 1/12/2016 14:34 Nancy Hilary Medium - 3-7 days 1/12/2016 14:34
132307 Class Work Order - Payment Issue 1/4/2016 12:27 In Progress Amy Grannes Eagan Paul Norton 1/4/2016 14:54 Amy Grannes Medium - 3-7 days
132308 JDE HR/Payroll New ESS user 1/4/2016 12:39 Resolved Carrie Person Edina Tricia Daninger 1/4/2016 16:15 Tricia Daninger Medium - 3-7 days 1/4/2016 16:14
132309 Utility BillingSubject: 2015 Year-End Processing Credit Card Payments
Question1/4/2016 12:43 Resolved Brittany Wright Farmington Pat Lindquist 1/4/2016 12:59 Pat Lindquist Medium - 3-7 days 1/4/2016 12:59
132310 JDE HR/Payroll Test Payroll (restore requested) 1/4/2016 12:43 Resolved Carrie Person Edina Nancy Hilary 1/4/2016 15:35 Nancy Hilary Medium - 3-7 days 1/5/2016 12:16
132311 Utility Billing Land Use Report 1/4/2016 12:48Pending Vendor
ResponseJudy Afdahl Woodbury Pat Lindquist 2/9/2016 15:17 Judy Afdahl High - 2 days
132312 Infrastructure Group Allow access for New AD server 1/4/2016 13:07 Resolved James Goldenstein Eden Prairie Vu Pham 1/14/2016 13:00 Vu Pham Medium - 3-7 days 1/14/2016 13:00
132313 PIMS Phone number differences between PIMS vs PDS 1/4/2016 13:16 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/23/2016 10:37 Maria RuckeProject - no specified
due date
132314 PIMSSome owner phone numbers are displaying as incomplete in
PIMS - Permit Entry1/4/2016 13:26 Resolved Mitzi Wicklund Edina Maria Rucke 1/4/2016 14:04 Maria Rucke Medium - 3-7 days 1/4/2016 14:04
132315 Service Desk New Entrust Tokens 1/4/2016 13:27 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 1/14/2016 14:27 Brent Atchison Medium - 3-7 days 1/14/2016 14:38
Page 2 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132316 Service Desk Entrust Token Reassignment 1/4/2016 13:30 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 1/4/2016 13:55 Peter Carlson Medium - 3-7 days 1/4/2016 13:57
132317 PIMSQuestion regarding application fee credit - ePermit/ePlan Review
process1/4/2016 13:32 Resolved Jackie Onischuk Edina Maria Rucke 1/4/2016 15:42 Maria Rucke Medium - 3-7 days 1/4/2016 15:42
132318 JDE Finance AP ACH Date Cleared clean-up 1/4/2016 13:42 New Jill Davis LOGIS Dave Schleicher 2/1/2016 8:25 Jill Davis Medium - 3-7 days
132320 Infrastructure Group FW: Fire Web Server 1/4/2016 13:44 Resolved James Goldenstein Eden Prairie Vu Pham 1/22/2016 8:18 Vu Pham Medium - 3-7 days 1/22/2016 8:18
132321 Network Services Order a new SSL Cert for vpn.mvta.com 1/4/2016 13:44 Resolved Tyre FantMinnesota Transit
AuthorityKeith Michaels 1/5/2016 15:28 Keith Michaels Medium - 3-7 days 1/5/2016 15:28
132322 JDE HR/Payroll Rollover Processing and Exceptions 1/4/2016 13:48 Resolved Carrie Person Edina Nancy Hilary 1/6/2016 10:04 Carrie Person Medium - 3-7 days 1/5/2016 15:37
132323 Network Services Please restore JDE_EDP to JDE_EDC from 01/03/2016 backup. 1/4/2016 13:51 Resolved Nancy Hilary LOGIS Scott Crocker 1/4/2016 14:26 Scott Crocker Medium - 3-7 days 1/4/2016 14:26
132324 Network Services New PD Token USer 1/4/2016 13:54 Resolved Paul Schweisthal Maple Grove Peter Carlson 1/4/2016 15:21 Peter Carlson Medium - 3-7 days 1/5/2016 7:42
132326 PIMS Valve #285 - RPZ 1/4/2016 14:06 Resolved Christina PenaMetropolitan
Airports CommissionMaria Rucke 1/5/2016 10:21 Christina Pena Medium - 3-7 days 1/5/2016 10:17
132327 RecTracIs it possible to show Organization Name on the RecTrac
receipts?1/4/2016 14:13 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 1/8/2016 8:45 Sheila Van Sloun Medium - 3-7 days 1/8/2016 8:45
132328 Systems Group Register New Lakeville Domains 1/4/2016 14:14 Resolved Danny Barth Lakeville Jeff Sibell 1/28/2016 14:05 Jeff Sibell Medium - 3-7 days 1/28/2016 14:05
132329 Service Desk Tim Boyer's old computer 1/4/2016 14:17 Resolved Jill BondhusRice/Steele
Consolidated PSAPScott Crocker 1/21/2016 5:28 Scott Crocker Medium - 3-7 days 1/21/2016 5:28
132330 PIMS Added ePermit cutoff dates for GV - Jeanne out of the office 1/4/2016 14:17 Resolved Jeanne McManus Golden Valley Joe Soukup 1/4/2016 14:19 Maria Rucke Medium - 3-7 days 1/4/2016 14:19
132331 Public Safety General MDC message returns 1/4/2016 14:23 Resolved Jill BondhusRice/Steele
Consolidated PSAP1/4/2016 14:46 Jason Ehlers Medium - 3-7 days 1/4/2016 14:46
132332 JDE HR/Payroll Employee Terminations - Pay Status 1/4/2016 14:23 Resolved Eve Lomaistro New Hope Nancy Hilary 1/4/2016 15:38 Eve Lomaistro Medium - 3-7 days 1/5/2016 9:16
132333 PIMS MNDOR Reporting 1/4/2016 14:25 Resolved Julie Silverberg White Bear Lake Sue Christiansen 1/5/2016 9:50 Sue Christiansen Medium - 3-7 days 1/5/2016 9:50
132334 Service Desk DMZ Password Reset 1/4/2016 14:33 Resolved Nikki Farrow St. Louis Park Joe Rader 1/4/2016 14:58 Joe Rader Medium - 3-7 days 1/4/2016 14:59
132335 Service DeskFW: Calendar Backup Job Summary Report - OR - Weekly
Backup report1/4/2016 14:35 Resolved David Klitzke Orono Scott Crocker 1/5/2016 8:12 David Klitzke Medium - 3-7 days 1/5/2016 8:09
132336 Utility Billing Need assistance changing a move out date 1/4/2016 14:40 Resolved Beth Marshall Richfield Connie Dalsen 1/5/2016 7:27 Connie Dalsen Medium - 3-7 days 1/5/2016 7:27
132337 JDE HR/Payroll Rollover processing 1/4/2016 14:47 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/6/2016 10:42 Nancy Hilary Medium - 3-7 days 1/6/2016 10:46
132338 Service DeskAdd Jane Watje to the LO Dev PPSP Staff Outlook group
([email protected])1/4/2016 14:50 Resolved Sue Christiansen LOGIS Peter Carlson 1/4/2016 14:56 Peter Carlson Medium - 3-7 days 1/4/2016 14:56
132339 Network Services VPN Token resync 1/4/2016 14:51 Resolved Matt Henning Maple Grove Peter Carlson 1/4/2016 15:19 Peter Carlson High - 2 days 1/4/2016 15:19
132340 JDE HR/Payroll EE #107707 1/4/2016 15:00 Resolved Kim Hansen Austin Nikki Heinbuch 1/6/2016 13:33 Nikki Heinbuch Critical - 1 day 1/6/2016 13:34
132341Public Safety
DevelopmentBI Query Report error 1/4/2016 15:05 Resolved Rose Kruchten
Dakota
Communications
Center
Matt O'Brien 1/4/2016 16:31 Matt O'Brien Medium - 3-7 days 1/4/2016 16:31
132342 Systems Group P2V Coon Rapids servers into a test environment 1/4/2016 15:05 Resolved Jeff Sibell LOGIS Jeff Sibell 4/12/2016 10:10 Jeff Sibell Medium - 3-7 days 4/12/2016 10:10
132343 PIMS Add Vacant field to SFQ 1/4/2016 15:10 New Eileen Tierney St. Louis Park 1/4/2016 15:14 SystemProject - no specified
due date
132344 JDE HR/Payroll Vacation Balance for EE # 100748 1/4/2016 15:12 Resolved Lisa Linnane Farmington Nancy Hilary 1/5/2016 12:16 Nancy Hilary Medium - 3-7 days 1/5/2016 12:16
132345 Systems Group TSSVadmin account 1/4/2016 15:31 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 1/7/2016 9:46 John Paulsen Medium - 3-7 days 1/7/2016 9:46
132346 JDE HR/Payroll PERA Governing Bodies exclusion - NEED TO DOCUMENT 1/4/2016 15:36Pending Change
ControlNancy Hilary LOGIS Nancy Hilary 1/4/2016 16:15 Nancy Hilary Medium - 3-7 days
132347 JDE HR/Payroll Mistaken Benefit enrollment 1/4/2016 15:40Pending Client
ResponseBrenda Wendlandt Farmington Nancy Hilary 1/4/2016 16:20 Nancy Hilary Medium - 3-7 days
132348 Network Services Addition to LO UB Staff Email Distribution List 1/4/2016 15:40 Resolved Connie Dalsen LOGIS Peter Carlson 1/4/2016 15:47 Peter Carlson Medium - 3-7 days 1/4/2016 15:47
132349 Infrastructure Group New Switch Deployment TACACs Request 1/4/2016 15:44 Resolved Mario Jara Bloomington Adam Maloney 1/5/2016 9:25 Adam Maloney Medium - 3-7 days 1/5/2016 9:11
132350 Systems Group Issue with SSL version - Cert gis.cityofeagan.com 1/4/2016 15:55Pending Client
ResponseDan Cook Eagan Travis Calef 1/13/2016 7:44 Travis Calef Medium - 3-7 days
132351 Utility Billing Test Billing Batch 2924 - 12/01/2015 1/4/2016 16:00 Resolved Pat Sulander St. Louis Park Pam Kummer 1/5/2016 7:38 Steve Heintz Critical - 1 day 1/5/2016 7:38
132352 Public Safety General Steele County employee status change 1/4/2016 16:05 Resolved Jill BondhusRice/Steele
Consolidated PSAPRich Sonenblum 1/7/2016 8:41 Terry Hoium Medium - 3-7 days 1/6/2016 15:11
Page 3 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132353 Network Services Add Jane Watje to RecTrac Distribution Lists 1/4/2016 16:08 Resolved Paul Norton LOGIS Joe Rader 1/4/2016 16:17 Joe Rader Medium - 3-7 days 1/4/2016 16:17
132354 JDE Finance EFT Payable Error - GL input on incorrect line 1/4/2016 16:08 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/7/2016 14:51 Jill Davis Medium - 3-7 days 1/7/2016 14:51
132355 JDE HR/Payroll RO Leave Accruals Security 1/4/2016 16:12 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/4/2016 16:12 Nikki Heinbuch Medium - 3-7 days 1/5/2016 9:35
132356 Special Assessments
Payment Calculator screen shows the total principal/interest paid
over the assessment term. But when report is printed, it shows
$0 for the principal/interest and grand total
1/4/2016 16:16 Escalated Logis Internal LOGIS Holly Amundson 3/2/2016 14:00 Ray JozwiakProject - no specified
due date
132357 Special Assessments RH - Updating parcels and owners 1/4/2016 16:17 In Progress Kelly Peterson Rochester Lonnie Rolf 5/27/2016 11:14 Brent Marxhausen Medium - 3-7 days
132358 PIMS Census Report not working with current permits 1/4/2016 16:21 Resolved Mary LaRose New Hope Joe Soukup 1/6/2016 8:07 Joe Soukup Medium - 3-7 days 1/6/2016 8:07
132359 JDE Finance error message 1/4/2016 16:41 Resolved Linda Fink Eagan Dave Schleicher 1/5/2016 8:04 Linda Fink Medium - 3-7 days 1/5/2016 8:05
132360 Service Desk2016 CIP replacement schedule
(workstations/laptops/printers/monitors)1/4/2016 16:45 In Progress Janelle Day LOGIS Peter Carlson 5/13/2016 8:52 Lori Hackett
Project - no specified
due date
132361 Systems Group Fwd: Voice message from [nupointmsgid 106946] 1/4/2016 17:34 Resolved James Goldenstein Eden Prairie 1/5/2016 13:20 Travis Calef Medium - 3-7 days 1/5/2016 13:20
132362 RecTrac Credit Card Processing Error - Minnetonka 1/5/2016 5:44 Resolved Kelly O'Dea Minnetonka Sue Christiansen 1/8/2016 16:38 Sue Christiansen Critical - 1 day 1/8/2016 16:38
132363 JDE HR/Payroll Timecard password reset 1/5/2016 5:48 Resolved Amber Berent Edina Dave Schleicher 1/5/2016 6:45 Dave Schleicher Medium - 3-7 days 1/5/2016 6:45
132364 Systems Group PROBLEM Service AlertDisks ws is WARNING 1/5/2016 7:03 Resolved Nagios XI LOGIS Jeff Sibell 1/12/2016 12:12 Jeff Sibell Medium - 3-7 days 1/12/2016 12:12
132365 Utility Billing [Ticket #5944] Error Message 1/5/2016 7:34 Resolved SLP IR IT Help Desk St. Louis Park Pat Lindquist 1/5/2016 12:00 Pat Lindquist Medium - 3-7 days 1/5/2016 12:00
132366 Infrastructure Group Symantec remote push install 1/5/2016 7:36 Resolved Ian Hardie South St. Paul Virginia Vaske 1/6/2016 9:15 Virginia Vaske Medium - 3-7 days 1/6/2016 8:14
132367 Network Services AnyConnect connection problem 1/5/2016 7:42 Resolved Tyre FantMinnesota Transit
AuthorityJohn Wondra 1/12/2016 12:30 John Wondra Medium - 3-7 days 1/12/2016 12:30
132368 Utility Billing Utility Billing Email Delete 1/5/2016 7:49 Resolved Carissa Hoyt New Hope Connie Dalsen 1/5/2016 7:56 Connie Dalsen Medium - 3-7 days 1/5/2016 7:56
132369 JDE HR/Payroll Payroll Final Update erred, now has A Status 1/5/2016 7:57 Resolved Denise Heimerman Minnetonka Nancy Hilary 1/5/2016 8:34 Denise Heimerman Medium - 3-7 days 1/5/2016 8:00
132370 Service Desk New 9951 1/5/2016 8:15 Resolved Judy Fradenburgh Bloomington Lori Hackett 3/7/2016 9:15 Lori Hackett Medium - 3-7 days 3/7/2016 9:15
132371 Service DeskPlease remove [email protected] from the LO
RecTrac 3.1 Outlook mailing list1/5/2016 8:17 Resolved Sue Christiansen LOGIS Peter Carlson 1/5/2016 8:23 Peter Carlson Medium - 3-7 days 1/5/2016 8:23
132372 Systems Group FW: PROBLEM Service Alert - bc Disks is WARNING 1/5/2016 8:20 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/28/2016 16:36 Brian Peterson Medium - 3-7 days 1/7/2016 9:49
132373 JDE Finance Filezilla 1/5/2016 8:29 Resolved Carol Gass New Hope Dave Schleicher 1/5/2016 8:57 Carol Gass Medium - 3-7 days 1/5/2016 8:59
132374 Property Data ED - Error Message - Value Mass Update 1/5/2016 8:31 In Progress Sandra Arciniega Edina Norb Vossen 1/5/2016 13:39 Sandra Arciniega Medium - 3-7 days
132375 Systems Group Citrix client update requested on Apps site. 1/5/2016 8:31 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/7/2016 9:50 Brian Peterson Medium - 3-7 days 1/7/2016 9:50
132377 RecTracWebTrac Credit Card/Registration Issues (triple charge for Pam
Blanchard)1/5/2016 8:37 Resolved Kris Ryan Maple Grove Sue Christiansen 3/1/2016 16:04 Sue Christiansen Medium - 3-7 days 3/1/2016 16:04
132378 PIMSPIMS Enhancement - Provide the ability to toggle back and forth
from Permit Entry to Septic module1/5/2016 8:38 New Katy Hauan Ramsey 1/5/2016 11:47 Maria Rucke
Project - no specified
due date
132379 Class Class Settlement Batch Error 1/5/2016 8:43 Resolved Amy Grannes Eagan Paul Norton 1/11/2016 9:11 Paul Norton Critical - 1 day 1/11/2016 9:11
132380 JDE Finance Budget Upload 1/5/2016 9:01 Resolved Robin Hanson Farmington Dave Schleicher 1/6/2016 14:38 Robin Hanson Medium - 3-7 days 1/6/2016 14:43
132381 PIMS ePermits charged an incorrect amount on a permit 1/5/2016 9:02 Resolved Logis Internal LOGIS Maria Rucke 2/26/2016 5:55 Maria Rucke Critical - 1 day 2/26/2016 5:55
132382 JDE HR/Payroll EDA employees need to have beginning Leave balances 1/5/2016 9:03 Resolved Sharon More South St. Paul Nancy Hilary 1/5/2016 13:42 Nancy Hilary Medium - 3-7 days 1/5/2016 13:42
132383 PIMS Vacant building registration admin notice 1/5/2016 9:06 Resolved Chee Yang Crystal Maria Rucke 1/28/2016 14:02 Maria Rucke Medium - 3-7 days 1/28/2016 14:02
132384 Public Safety General Bloomington - Remove User 1/5/2016 9:13 Resolved Butch Gillum Bloomington 1/7/2016 8:31 Terry Hoium Medium - 3-7 days 1/5/2016 10:22
132385 Network Services Citrix user setup and BI WEB for Mary Cunningham 1/5/2016 9:33 Resolved Sue Setter Maple Grove Joe Rader 1/5/2016 9:58 Joe Rader Medium - 3-7 days 1/5/2016 9:58
132386 Utility Billing Checking on the update for the utility bills. See attachment. 1/5/2016 9:42 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/5/2016 10:33 Connie Dalsen Medium - 3-7 days 1/5/2016 10:33
132387 RecTrac Maple Grove Waitlist Issues 1/5/2016 9:51 Resolved Jan Clark Maple Grove Sue Christiansen 1/6/2016 9:56 Sue Christiansen Medium - 3-7 days 1/6/2016 9:56
132388 Utility Billing aged arrears not matching ar summary 1/5/2016 10:22 Resolved Jennifer Morse White Bear Lake Pat Lindquist 1/6/2016 10:58 Pat Lindquist Critical - 1 day 1/6/2016 10:58
132393 Systems Group Friendly URLs for FBR Test and Train 1/5/2016 10:23 Resolved Matt O'Brien LOGIS Travis Calef 1/5/2016 13:40 Travis Calef Medium - 3-7 days 1/5/2016 13:40
132394 JDE HR/Payroll One Time Overrides 1/5/2016 10:27Pending Client
ResponseKarrie Glen Lakeville Nancy Hilary 1/6/2016 8:34 Nancy Hilary Medium - 3-7 days
132395 JDE Finance FW: GL Date column in AP Review grid 1/5/2016 10:28 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/5/2016 11:18 Jill Davis Medium - 3-7 days 1/5/2016 11:18
132396 PIMS Please add user to Frozen 1/5/2016 10:32 Resolved Katie Bisek Edina Judd Harper 1/5/2016 12:55 Judd Harper Medium - 3-7 days 1/5/2016 10:47
132397 Infrastructure Group DC Duplicate TCP SYNs on LO-ASA 1/5/2016 10:49 In Progress Jack Israel LOGIS Vu Pham 2/9/2016 13:03 Adam Maloney Medium - 3-7 days
132398 Network Services Voice Bundle Quote - Golden Valley 1/5/2016 10:52 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/1/2016 16:02 Lori Hackett Medium - 3-7 days 3/1/2016 16:02
132399 JDE HR/Payroll Uniform OTO / Urgent 1/5/2016 11:00 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 11:32 Nancy Hilary Medium - 3-7 days 1/14/2016 11:49
Page 4 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132400 Service Desk RE: Steele County employee status change - Sarah Dillon 1/5/2016 11:09 Resolved Jean WestbergRice/Steele
Consolidated PSAP1/5/2016 12:04 Peter Carlson Medium - 3-7 days 1/5/2016 12:04
132401 PIMS Update Logo on EPermits 1/5/2016 11:14 Resolved Katie Bisek Edina Judd Harper 4/18/2016 14:19 Judd Harper Medium - 3-7 days 4/18/2016 14:18
132402 JDE HR/Payroll RE: Setup of PDBA's 1/5/2016 11:20 Resolved Cindy Nelson Ramsey Nancy Hilary 1/5/2016 16:01 Nancy Hilary Medium - 3-7 days 2/11/2016 12:23
132403 JDE HR/Payroll ESS Setup 1/5/2016 11:32 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/5/2016 11:42 Jill Berger Medium - 3-7 days 1/5/2016 11:39
132404 RecTracNew Hope: Credit balance issue - Household Detailed Sales
Report - Dance Payments (VSI Ticket #1245424)1/5/2016 11:36 Resolved Jill Smisek New Hope Sue Christiansen 3/30/2016 13:47 Sue Christiansen Medium - 3-7 days 3/30/2016 13:47
132405 Network Services new tokens for new officers 1/5/2016 11:43 Resolved Craig Beers Minnetonka Peter Carlson 1/6/2016 9:25 Craig Beers Medium - 3-7 days 1/6/2016 8:29
132406 Network Services Please perform a redirected restore from the last full backup 1/5/2016 11:46 Resolved Norb Vossen LOGIS Peter Carlson 1/6/2016 8:19 Norb Vossen Medium - 3-7 days 1/6/2016 8:19
132407 JDE HR/Payroll Passive Enrollment Question 1/5/2016 11:55 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/5/2016 13:50 Nancy Hilary Medium - 3-7 days 1/6/2016 7:44
132408 JDE HR/Payroll RE: JDE Rollovers before 2016 payrolls 1/5/2016 12:00 Resolved Wendy Brierley NWCT Nancy Hilary 1/6/2016 7:42 Nancy Hilary Medium - 3-7 days 1/6/2016 7:42
132409 JDE HR/Payroll RE: JDE Rollovers before 2016 payrolls 1/5/2016 12:09 Resolved Cindy Nelson Ramsey Nancy Hilary 1/6/2016 7:23 Nancy Hilary Medium - 3-7 days 1/6/2016 7:23
132410 Utility Billing updating the gps longitude and latitude 1/5/2016 12:11 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/20/2016 14:55 Connie Dalsen Medium - 3-7 days 1/20/2016 14:55
132411 JDE HR/Payroll Leave accruals 1/5/2016 12:11 Resolved Karrie Glen Lakeville Nancy Hilary 1/6/2016 7:34 Nancy Hilary Medium - 3-7 days 1/8/2016 8:00
132412 JDE HR/Payroll payroll YE reconciliation spreadsheet 1/5/2016 12:14 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/5/2016 12:46 Nikki Heinbuch Medium - 3-7 days 1/5/2016 12:48
132413 Infrastructure Group Public Wifi is not working 1/5/2016 12:20 Resolved Raoul Boudreau Burnsville Virginia Vaske 1/26/2016 11:02 Virginia Vaske Medium - 3-7 days 1/26/2016 11:02
132414 JDE HR/Payroll HSA Deduction 1/5/2016 12:32 Resolved Patti Kent Shakopee Nancy Hilary 1/8/2016 9:22 Patti Kent Medium - 3-7 days 1/8/2016 9:23
132415 Class Reset Patty Anderson's Class Password 1/5/2016 12:58 Client to Test Tom Tumms Maple Grove Paul Norton 1/6/2016 9:55 Paul Norton Medium - 3-7 days
132416 JDE HR/Payroll New Company - EDA 1/5/2016 13:01 Resolved Sharon More South St. Paul Nancy Hilary 1/5/2016 13:39 Nancy Hilary Medium - 3-7 days 1/5/2016 13:38
132417 Systems Group ed-web2.dmz.logis.org/check_disk is WARNING 1/5/2016 13:19 Resolved Joe Rader LOGIS Travis Calef 1/5/2016 14:37 Travis Calef Medium - 3-7 days 1/5/2016 14:37
132418 Service Desk AD Enable 1/5/2016 13:21 Resolved Stefan Bakken Lakeville Peter Carlson 1/5/2016 13:35 Peter Carlson Medium - 3-7 days 1/5/2016 13:34
132419 PIMS Questions about ePermit fix 1/5/2016 13:27 Resolved Lisa Morrill Eden Prairie Maria Rucke 3/2/2016 13:45 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:45
132420 Service DeskAdd Elisabet (Liz) Berger of Minnetonka to the LO RecTrac 3.1
mailing list1/5/2016 13:28 Resolved Sue Christiansen LOGIS Peter Carlson 1/5/2016 13:35 Peter Carlson Medium - 3-7 days 1/5/2016 13:35
132421 Infrastructure Group Firewall access from Maple Grove to TriTech servers at LOGIS 1/5/2016 13:31 Resolved Tom Folie LOGIS Virginia Vaske 1/22/2016 9:04 Virginia Vaske Medium - 3-7 days 1/22/2016 9:04
132422 RecTrac St. Louis Park: How do we check Plug N Pay for transactions? 1/5/2016 13:32 Resolved Caroline Voss St. Louis Park Sue Christiansen 1/5/2016 14:04 Sue Christiansen Medium - 3-7 days 1/5/2016 14:04
132423 JDE HR/Payroll Gross to Net error 1/5/2016 13:33Pending Client
ResponseKarrie Glen Lakeville Nancy Hilary 1/5/2016 15:58 Nancy Hilary Critical - 1 day
132424 JDE HR/Payroll Terming benefits 12-25-2015 1/5/2016 13:37 Resolved Cassi McMayer Edina Nancy Hilary 1/5/2016 13:57 Cassi McMayer Medium - 3-7 days 1/5/2016 15:41
132425 Systems Group Citrix Receiver not liking user credentials 1/5/2016 13:55 Resolved Katie Bisek Edina Brian Peterson 1/13/2016 9:25 Brian Peterson Medium - 3-7 days 1/13/2016 9:25
132426 PIMS Locked out of Citrix Receiver 1/5/2016 14:01 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 1/6/2016 8:36 Jeff Munsterteiger Medium - 3-7 days 1/5/2016 14:12
132427 Utility Billing Rate Changes 1/5/2016 14:12 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 1/6/2016 15:26 Connie Dalsen Medium - 3-7 days 1/6/2016 15:26
132428 PIMS Updated PayPal ePermits manager password 1/5/2016 14:13 Resolved Sue Kotchevar Eden Prairie Maria Rucke 1/7/2016 8:48 Maria Rucke Medium - 3-7 days 1/7/2016 8:48
132429 RecTracThe City of Golden Valley has a transaction from 1/4/16 that did
not “postauth” – for $64.001/5/2016 14:14 Resolved Sue Watson Golden Valley Sue Christiansen 1/5/2016 14:16 Sue Christiansen Medium - 3-7 days 1/5/2016 14:17
132430 JDE HR/Payroll 2015 time ? 1/5/2016 14:27 Resolved Lisa Linnane Farmington Nancy Hilary 1/6/2016 9:44 Nancy Hilary Medium - 3-7 days 1/6/2016 9:44
132431 JDE HR/Payroll Job Entry Template 1/5/2016 14:30 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/6/2016 8:02 Kathy Jo Price Medium - 3-7 days 1/6/2016 8:02
132432 RecTrac Reusing Activity Numbers 1/5/2016 14:33 Resolved Kelly O'Dea Minnetonka Paul Norton 1/11/2016 11:30 Paul Norton Critical - 1 day 1/11/2016 10:15
132433 Network Services Request for More Disk Space for GV-MAIL (Nagios Warning) 1/5/2016 14:41 Resolved Beth Yurchisin Golden Valley Brian Peterson 1/6/2016 12:43 Brian Peterson Medium - 3-7 days 1/6/2016 12:43
132434 RecTracMinnetonka: Is there a way to bulk change a reservation time
for one client?1/5/2016 14:47 Resolved Ann Davy Minnetonka Sue Christiansen 1/14/2016 15:59 Sue Christiansen Medium - 3-7 days 1/14/2016 15:58
132435 Network Services Internet Switch Changes 1/5/2016 14:52 Resolved Mario Jara Bloomington Jack Israel 1/6/2016 9:05 Jack Israel Medium - 3-7 days 1/6/2016 9:05
132436 Special Assessments CY - Transfer to Assessment Projects 1/5/2016 15:10 Resolved Gail Petschl Crystal Norb Vossen 2/4/2016 10:40 Norb Vossen Medium - 3-7 days 2/4/2016 10:40
132437 JDE HR/Payroll DBA 7001 Central Pension 1/5/2016 15:11 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/5/2016 15:11 Nikki Heinbuch Medium - 3-7 days 1/5/2016 15:23
132438 JDE Finance Filezilla 1/5/2016 15:16 Resolved Kim Hansen Austin Dave Schleicher 1/5/2016 15:49 Melissa Wilson Critical - 1 day 1/5/2016 15:50
132440 RecTrac Shelter Pictures for GV WebTrac 1/5/2016 15:26 Resolved Sheila Van Sloun Golden Valley Paul Norton 3/21/2016 11:10 Sheila Van Sloun Critical - 1 day 3/21/2016 11:10
132441 JDE HR/Payroll work comp rates 1/5/2016 15:33 In Progress Kim Hansen Austin Nancy Hilary 1/20/2016 6:32 Nancy Hilary Medium - 3-7 days
132442 Service Desk Order new 22" monitor for Jill per ticket 132329 1/5/2016 15:33 Resolved Jill BondhusRice/Steele
Consolidated PSAPLori Hackett 1/20/2016 16:31 Lori Hackett Medium - 3-7 days 1/20/2016 16:31
132443 Network Services Order Firewall AMP License 1/5/2016 15:37 Resolved Ian Hardie South St. Paul Lori Hackett 3/3/2016 8:26 Lori Hackett Medium - 3-7 days 3/3/2016 8:26
Page 5 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132444 Service DeskAdd Ian Hardie, Chris Essar, Shannon Young, and Alyssa Kellas
to the RecTrac 10.3 email group list1/5/2016 15:43 Resolved Sue Christiansen LOGIS Peter Carlson 1/6/2016 8:19 Peter Carlson Medium - 3-7 days 1/6/2016 8:19
132445 JDE HR/Payroll Leave Accrual Beginning Balance 1/5/2016 15:47 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/5/2016 15:55 Jeff Zuba Medium - 3-7 days 1/5/2016 16:05
132446 JDE HR/Payroll Process Year End Leave Accrual Report 1/5/2016 15:49 In Progress Lisa Linnane Farmington Nancy Hilary 1/8/2016 8:52 Lisa Linnane Medium - 3-7 days
132447 RecTrac WebTrac Picture for Free Programs 1/5/2016 15:50 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 15:11 Paul Norton Medium - 3-7 days 1/6/2016 15:11
132448 RecTrac WebTrac picture for All Programs 1/5/2016 15:50 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 15:19 Paul Norton Medium - 3-7 days 1/6/2016 15:20
132449 JDE HR/Payroll JDE access for Melissa Timm 1/5/2016 15:58 Resolved Gina Dwyer Eagan Dave Schleicher 5/9/2016 8:33 Lori Peterson Critical - 1 day 5/5/2016 17:57
132450 RecTrac Lakeville: Enrollment W/ Waitlist 1/5/2016 15:59 Resolved Joe Masiarchin Lakeville Sue Christiansen 2/24/2016 14:43 Sue Christiansen Medium - 3-7 days 2/24/2016 14:43
132451 RecTrac Scrolling photos on Webtrac 1/5/2016 16:01 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/6/2016 16:07 Paul Norton Medium - 3-7 days 1/6/2016 16:07
132452 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/5/2016 16:02 Resolved Trisha Sauer Minnetonka Dave Schleicher 1/5/2016 16:30 Trisha Sauer Medium - 3-7 days 1/5/2016 16:19
132453 Service Desk Add six Brooklyn Center contacts to the LO RecTrac 3.1 1/5/2016 16:03 Resolved Sue Christiansen LOGIS Peter Carlson 1/6/2016 8:26 Peter Carlson Medium - 3-7 days 1/6/2016 8:26
132454 RecTracURGENT - CUSTOMER NEEDS REFUND (Pramod Taneja - Golden
Valley)1/5/2016 16:05 Resolved Sue Watson Golden Valley Sue Christiansen 1/6/2016 13:09 Ross Tenaglia Medium - 3-7 days 1/6/2016 13:09
132455 Network Services Price out ILO Advanced license for George 1/5/2016 16:08 Resolved George Jensen Anoka County JLEC Lori Hackett 2/1/2016 8:16 Lori HackettProject - no specified
due date2/1/2016 8:20
132456 RecTrac Golden Valley Pramod Taneja refund issue 1/5/2016 16:14 Resolved Logis Internal LOGIS Sue Christiansen 1/6/2016 15:33 Sue Christiansen High - 2 days 1/6/2016 15:33
132457 JDE HR/Payroll Rollover Processing 1/5/2016 16:16 Resolved Greg Moeller Crystal Nancy Hilary 1/6/2016 12:45 Nancy Hilary Medium - 3-7 days 1/6/2016 12:44
132458 Network Services Anyconnect and our Squad Video Access points 1/5/2016 16:17 Resolved Jim Constantineau Farmington Adam Maloney 3/10/2016 15:48 Adam Maloney Medium - 3-7 days 3/10/2016 15:48
132459 Service Desk Provide SQL backup file 1/5/2016 16:24 Resolved Lonnie Rolf LOGIS Joe Rader 1/6/2016 8:45 Joe Rader Medium - 3-7 days 1/6/2016 8:46
132460 PIMSQuestions about changing categories in ePermits and other misc
questions 1/5/2016 16:28 Resolved Jackie Onischuk Edina Maria Rucke 1/6/2016 9:14 Maria Rucke Medium - 3-7 days 1/6/2016 9:14
132461 Infrastructure Group Help diagnosing building fire system communication failures 1/5/2016 16:33 Resolved Beth Yurchisin Golden Valley Jack Israel 1/26/2016 16:03 Jack Israel Medium - 3-7 days 1/26/2016 16:03
132462 JDE HR/Payroll Insight Report - HealthCare Measurement Period 2 1/5/2016 16:36 Resolved Jesse Swenson Richfield Dave Schleicher 1/6/2016 13:20 Dave Schleicher Medium - 3-7 days 1/13/2016 13:15
132463 JDE HR/Payroll apprize mapping 1/5/2016 17:41 Resolved Greg Moeller Crystal Nancy Hilary 1/8/2016 11:23 Greg Moeller Medium - 3-7 days 2/11/2016 10:30
132465 JDE HR/Payroll Alpha Benefit Enrollment Option / Path 1/6/2016 6:10 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/6/2016 10:45 Elizabeth Peifer Medium - 3-7 days 1/6/2016 10:46
132466 JDE HR/PayrollR56ACCZL Leave Accrual 3V needs Loss Total and not print
when zero loss1/6/2016 6:48 Resolved Nancy Hilary LOGIS Nancy Hilary 2/25/2016 15:21 Nancy Hilary Medium - 3-7 days 2/25/2016 15:21
132467 JDE HR/PayrollEE 114939 Vacation DBA Instruction incorrectly includes Start
Date1/6/2016 7:05 Resolved Cindy Nelson Ramsey Nancy Hilary 1/6/2016 10:20 Nancy Hilary Medium - 3-7 days 1/6/2016 10:19
132468 Network Services Change for Backups 1/6/2016 7:23 Resolved John Paulsen LOGIS John Paulsen 1/6/2016 15:21 John Paulsen Medium - 3-7 days 1/6/2016 15:21
132469 Utility Billing HUC - Cannot Generate Bill Batch 1/6/2016 7:27 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 1/6/2016 15:07 Connie Dalsen Critical - 1 day 1/6/2016 15:07
132470 JDE HR/Payroll Passive enrollments - NEED TO RESEARCH 1/6/2016 7:44Pending Client
ResponseLisa Linnane Farmington Nancy Hilary 1/6/2016 9:31 Nancy Hilary Medium - 3-7 days
132471 Systems GroupRedirected restore for CIS payment engine databases for South
St. Paul1/6/2016 7:50 Resolved Lonnie Rolf LOGIS John Paulsen 1/6/2016 14:12 John Paulsen Medium - 3-7 days 1/6/2016 14:12
132472 Service Desk JDE Restore 1/6/2016 7:54 Resolved Jill Davis LOGIS Joe Rader 1/6/2016 11:35 Joe Rader Medium - 3-7 days 1/6/2016 11:35
132473 JDE HR/Payroll Sync Employee Master with Union Rates errors 1/6/2016 8:04 Resolved Kim Hansen Austin Nikki Heinbuch 1/6/2016 8:08 Nikki Heinbuch Medium - 3-7 days 1/11/2016 11:16
132474 Utility Billing Delete .Link account 1/6/2016 8:09 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/6/2016 8:16 Connie Dalsen Medium - 3-7 days 1/6/2016 8:16
132475 PIMS Remove incorrect payment for permit #247466 1/6/2016 8:22 Resolved Aaron Borken St. Louis Park Judd Harper 1/6/2016 8:44 Judd Harper Medium - 3-7 days 1/6/2016 8:44
132476 Network Services Apply New Symantec Licenses 1/6/2016 8:30 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Carl Pearson 1/7/2016 9:54 Carl Pearson Medium - 3-7 days 1/7/2016 9:56
132477 Systems Group Email Delay 1/6/2016 8:30 Resolved Rob Boerboom Farmington Brian Peterson 1/28/2016 16:41 Brian Peterson Medium - 3-7 days 1/8/2016 8:03
132478 Public Safety GeneralOwatonna PD - Drug Court Weekly Report - Email
added/changed1/6/2016 8:45 Resolved Eric Rethemeier Owatonna John Rogers 1/6/2016 9:23 John Rogers Medium - 3-7 days 1/6/2016 9:23
132479 Service Desk New VPN user 1/6/2016 8:52 Resolved Dean Busch Robbinsdale Peter Carlson 1/7/2016 10:40 Peter Carlson Medium - 3-7 days 1/7/2016 10:40
132480 Service Desk PPS Database - Redirected Restore of PDSDB from RH to CITY 1/6/2016 8:53 Resolved Lonnie Rolf LOGIS Peter Carlson 1/6/2016 11:46 Lonnie Rolf Medium - 3-7 days 1/6/2016 12:39
132481 RecTrac Eagan: Scheduled Payments - changes not saving in RecTrac 1/6/2016 9:01 Resolved Jared Flewellen Eagan Sue Christiansen 4/6/2016 12:49 Ross Tenaglia High - 2 days 4/6/2016 12:49
132482 RecTracEagan: Fire Fox - VIC shows red light when FireFox is used for
RecTrac1/6/2016 9:02 Resolved Jared Flewellen Eagan Sue Christiansen 1/15/2016 11:29 Sue Christiansen Critical - 1 day 1/15/2016 11:29
132483 RecTrac Eagan: Receipt Profile adjustments 1/6/2016 9:04 Resolved Jared Flewellen Eagan Sue Christiansen 1/7/2016 8:56 Ross Tenaglia Medium - 3-7 days 1/7/2016 8:56
Page 6 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132484 RecTrac Eagan: Camera - need list of VSI approved cameras 1/6/2016 9:05 Resolved Jared Flewellen Eagan Sue Christiansen 1/6/2016 10:44 Ross Tenaglia Critical - 1 day 1/6/2016 10:43
132485 Network Services Order Voice Bundle - BC 1/6/2016 9:05 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/1/2016 16:13 Lori Hackett Medium - 3-7 days 3/1/2016 16:13
132486 Network Services Voice mail change for motor vehicle 1/6/2016 9:05 Resolved Dean Busch Robbinsdale Carl Pearson 1/7/2016 13:15 Carl Pearson Critical - 1 day 1/7/2016 13:15
132487 JDE HR/Payroll Default Date for Enrolling Employee in Benefits 1/6/2016 9:06 Resolved Wanita Williams Golden Valley Nancy Hilary 1/6/2016 9:18 Wanita Williams Medium - 3-7 days 1/6/2016 9:22
132488 RecTrac Eagan: Membership Tokens 1/6/2016 9:06 Resolved Jared Flewellen Eagan Paul Norton 2/5/2016 8:18 Ross Tenaglia Critical - 1 day 2/5/2016 8:18
132489 RecTrac Eagan: Scheduled Reports 1/6/2016 9:07 Resolved Jared Flewellen Eagan Sue Christiansen 1/27/2016 14:09 Amy Grannes Critical - 1 day 1/27/2016 10:27
132490 RecTrac Eagan - question about Activities Section 1/6/2016 9:08 Resolved Jared Flewellen Eagan Sue Christiansen 1/8/2016 8:20 Ross Tenaglia Critical - 1 day 1/8/2016 8:20
132492 RecTrac Eagan: Editing Past Settlements 1/6/2016 9:10 Resolved Jared Flewellen Eagan Sue Christiansen 1/7/2016 7:39 Ross Tenaglia Critical - 1 day 1/7/2016 7:39
132493 Systems Group nh Disks is WARNING 1/6/2016 9:10 Resolved Joe Rader LOGIS Brian Peterson 1/6/2016 14:07 Brian Peterson Medium - 3-7 days 1/6/2016 14:07
132494 Service Desk PIMS Accounts-Eden Prairie 1/6/2016 9:14 Resolved Ryan Higgins Eden Prairie Peter Carlson 1/6/2016 13:01 Peter Carlson Medium - 3-7 days 1/6/2016 13:03
132495 RecTrac "Max number of users in RecTrac" 1/6/2016 9:26 Resolved Stacy Voelker St. Louis Park Paul Norton 1/8/2016 8:56 Stacy Voelker High - 2 days 1/8/2016 8:49
132496 JDE HR/Payroll passive enrollments 1/6/2016 9:46 Resolved Wendy Brierley NWCT Nancy Hilary 1/6/2016 11:15 Nancy Hilary Medium - 3-7 days 1/6/2016 11:10
132497 JDE HR/Payroll Need employee set up on ESS 1/6/2016 10:00 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/6/2016 11:47 Tricia Daninger Medium - 3-7 days 1/6/2016 11:46
132498 JDE HR/Payroll Pay Grade Step Updates 1/6/2016 10:02 Resolved Carrie Person Edina Tricia Daninger 1/6/2016 11:40 Tricia Daninger Medium - 3-7 days 1/6/2016 11:39
132499 JDE HR/Payroll LOGISPDBAH role 1/6/2016 10:06 Resolved Carrie Person Edina Nikki Heinbuch 1/11/2016 10:53 Nikki Heinbuch Medium - 3-7 days 1/11/2016 10:54
132500 RecTrac Lakeville: Hardware Startup Error 1/6/2016 10:21 Resolved Patty Dexter Lakeville Sue Christiansen 1/6/2016 10:39 Sue Christiansen Medium - 3-7 days 1/6/2016 10:39
132501 RecTrac RE: LOGIS: 131099 - Automated reservation reminder 1/6/2016 10:22 Resolved Kacie Robinson Lakeville Sue Christiansen 1/6/2016 10:34 RecTrac Medium - 3-7 days 1/6/2016 10:34
132502 Infrastructure Group Add IP added to allowed VPN list 1/6/2016 10:30 Resolved Ethan Cousins Steele County Jack Israel 1/6/2016 13:03 System Medium - 3-7 days 1/6/2016 11:34
132503 RecTrac Lakeville - needs a report to show revenue for a set of classes 1/6/2016 10:35 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 10:30 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:30
132505 RecTrac FW: Webtrac messages coming to UB Do Not Reply email 1/6/2016 10:49 Resolved Sheri Robertson Maple Grove Sue Christiansen 1/6/2016 14:15 Sheri Robertson Medium - 3-7 days 1/6/2016 11:31
132506 JDE HR/Payroll ESS User Change 1/6/2016 10:53 Resolved Carrie Person Edina Tricia Daninger 1/6/2016 11:48 Tricia Daninger Medium - 3-7 days 1/6/2016 11:48
132507 JDE Finance a/p report 1/6/2016 10:56 Resolved Lisa Reiten Apple Valley Jill Davis 1/6/2016 11:31 Jill Davis Medium - 3-7 days 1/6/2016 11:19
132508 JDE HR/Payroll Access for beginning balance change 1/6/2016 10:56 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/6/2016 11:07 Nikki Heinbuch Medium - 3-7 days 1/7/2016 8:01
132510 PIMS Code Enforcement report 1/6/2016 11:07 Resolved Kathy Mueller Richfield Judd Harper 1/28/2016 8:57 Kathy Mueller Medium - 3-7 days 1/28/2016 8:54
132511 PIMSPermit issued over the counter in October - Has transaction
record in PayPal on 12/30/151/6/2016 11:17 Resolved Sarah Brandel Eagan Maria Rucke 2/22/2016 11:36 Maria Rucke Critical - 1 day 2/22/2016 11:36
132512Public Safety
DevelopmentFALSE ALARM BILLABLE AUTO REPORT 1/6/2016 11:20 Resolved Trista Miller Mendota Heights John Rogers 1/12/2016 9:05 John Rogers Medium - 3-7 days 1/12/2016 9:05
132513 Utility BillingMeter Removed Date displaying 1900 for the year on Meter
Change Out 1/6/2016 11:22 In Progress Deb Montilino St. Louis Park Pam Kummer 1/6/2016 11:44 Deb Montilino Medium - 3-7 days
132514 JDE HR/Payroll set up Ortho option in Benefit Plan Options 1/6/2016 11:30 Resolved Gina Dwyer Eagan Nancy Hilary 1/7/2016 9:22 Nancy Hilary Critical - 1 day 1/7/2016 9:21
132515 JDE Finance question 1/6/2016 11:33 Resolved Carol Gass New Hope Jill Davis 1/6/2016 12:56 Carol Gass Medium - 3-7 days 1/6/2016 13:04
132516 Special Assessments Needs PDS/SA password 1/6/2016 11:34 Resolved Cary McNallan Rochester Sue Christiansen 1/6/2016 11:37 Sue Christiansen Medium - 3-7 days 1/6/2016 11:37
132517 JDE HR/Payroll JDE Manuals 1/6/2016 11:41 Internal Testing Brenda Wendlandt Farmington Dave Schleicher 1/6/2016 13:08 Dave Schleicher Medium - 3-7 days
132518 Infrastructure Group Planned Outage 1/6/2016 11:49 Resolved Josh Wilske Eagan Vu Pham 1/8/2016 15:34 Vu Pham Critical - 1 day 1/8/2016 15:34
132519 JDE HR/Payroll Change to Payroll Disbursement Entry 1/6/2016 11:54 Resolved Kyle Sawyer Edina Dave Schleicher 1/7/2016 13:22 Kyle Sawyer Medium - 3-7 days 1/7/2016 13:36
132520 JDE HR/Payroll Passive Enrollment 1/6/2016 11:59 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/6/2016 13:42 Nancy Hilary Medium - 3-7 days 1/6/2016 13:41
132521 JDE HR/Payroll
Interim check need to do your behind the scene madness
please. The CF is okay but one of the PERA amounts is not
pulling correctly through. Thanks...
1/6/2016 12:00 Resolved Julie Nowlan Coon Rapids Nancy Hilary 1/6/2016 13:16 Nancy Hilary Medium - 3-7 days 1/6/2016 13:16
132522 Tracker AdminPhaseWare Tracker Updates for Keith Michaels Departure
(1/15/16)1/6/2016 12:02 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 2/1/2016 12:23 Sue Christiansen Medium - 8-14 days 2/1/2016 12:23
132523 Network Services Prepare for CommVault Expansion for additional capacity 1/6/2016 12:03 Resolved Janelle Day LOGIS Scott Crocker 5/10/2016 11:54 Scott CrockerProject - no specified
due date5/10/2016 11:55
132524 RecTrac Processing Credit for Ella Springer 1/6/2016 12:10 Resolved Karla Hartmann Lakeville Paul Norton 4/18/2016 9:52 Paul Norton Medium - 3-7 days 4/18/2016 9:51
132525 Infrastructure Group ED - New monitoring server 1/6/2016 12:22 Resolved Ryan Browning Edina Virginia Vaske 4/12/2016 14:17 Virginia Vaske Medium - 3-7 days 4/12/2016 14:17
132526 Network Services CIP Tape Library Purchase - 2016 1/6/2016 12:25 Resolved Janelle Day LOGIS Lori Hackett 1/20/2016 8:50 Lori Hackett Medium - 3-7 days 1/22/2016 14:21
132527 JDE HR/Payroll Leave plan and STD 1/6/2016 12:39 Resolved Eve Lomaistro New Hope Nancy Hilary 1/12/2016 15:31 Eve Lomaistro Medium - 3-7 days 1/21/2016 12:38
132528 Service DeskAnnual CommVault Review of Documentation, Scheduling and
Security1/6/2016 12:48 In Progress John Paulsen LOGIS Scott Crocker 5/17/2016 11:08 Scott Crocker
Project - no specified
due date
132529 Utility Billing Screen shot of error message when sending emails out 1/6/2016 13:05 Resolved Gail Ripley Apple Valley Pam Kummer 1/19/2016 16:06 Pam Kummer Medium - 3-7 days 1/19/2016 16:06
132531 PIMS Questions about eScheduling 1/6/2016 13:06 Resolved Lisa Morrill Eden Prairie Maria Rucke 1/22/2016 10:24 Maria Rucke Medium - 3-7 days 1/22/2016 10:24
132532 Tracker Admin Outlook Stopped Working - Error Message 1/6/2016 13:07 In Progress Lori Hackett LOGIS Sue Christiansen 1/12/2016 14:38 Lori Hackett Medium - 3-7 days
Page 7 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132533 JDE HR/PayrollNeed to make changes and looking for LOGIS staff assistance,
before running prepayroll1/6/2016 13:11 Resolved Sharon More South St. Paul Nancy Hilary 1/6/2016 14:22 Nancy Hilary Medium - 3-7 days 1/6/2016 14:20
132534 Service Desk FW: CryptoWall 1/6/2016 13:22 Resolved James Goldenstein Eden Prairie Joe Rader 1/11/2016 10:12 Joe Rader Medium - 3-7 days 1/11/2016 10:12
132535 JDE Finance FW: Destruction Date 1/6/2016 13:35 Resolved Sue Fogal Brooklyn Center Dave Schleicher 1/6/2016 14:02 Dave Schleicher Medium - 3-7 days 1/6/2016 14:02
132536 JDE HR/Payroll Audit User Security 1/6/2016 13:40 Resolved Tricia Daninger 1/6/2016 15:07 Tricia Daninger Medium - 3-7 days 1/7/2016 9:25
132537 JDE HR/Payroll we no longer have DISPPT Benefit Group 1/6/2016 13:40 New Rhonda O'Loughlin Richfield Nancy Hilary 1/6/2016 13:38 Rhonda O'Loughlin Medium - 3-7 days
132538 JDE Finance FileZilla 1/6/2016 13:53 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/6/2016 14:34 Lisa Reiten Medium - 3-7 days 1/6/2016 14:35
132539 JDE Finance Insight Budget 1/6/2016 14:09 Resolved Shari Rains New Hope Dave Schleicher 1/6/2016 15:30 Dave Schleicher Medium - 3-7 days 1/6/2016 15:30
132540 Network Services Please download and install JM18961 to DV910 1/6/2016 14:24 Resolved Nancy Hilary LOGIS Nolan Little 1/6/2016 15:19 Nolan Little Medium - 3-7 days 1/6/2016 15:19
132541 PIMS Set up Finance Director in PIMS to run reports 1/6/2016 14:24 Resolved David Fisher Edina Maria Rucke 1/7/2016 8:27 Maria Rucke Medium - 3-7 days 1/7/2016 8:27
132542 Infrastructure Group Add another IP to VPN Tunnel 1/6/2016 14:26 Resolved Ethan Cousins Steele County Vu Pham 1/13/2016 10:13 Vu Pham Medium - 3-7 days 1/13/2016 10:13
132543 Network Services Please build and deploy DVU160106 1/6/2016 14:32 Resolved Nancy Hilary LOGIS Nolan Little 1/6/2016 15:19 Nolan Little Medium - 3-7 days 1/6/2016 15:19
132544 RecTrac FW: AmEx/Discover - City of Eagan 1/6/2016 14:38 Resolved Marshall Grange Eagan Sue Christiansen 1/6/2016 14:52 RecTrac Medium - 3-7 days 1/6/2016 14:51
132546 JDE HR/Payroll Audit User Security 1/6/2016 14:57 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/7/2016 9:23 Tricia Daninger Medium - 3-7 days 1/7/2016 9:23
132548 JDE HR/Payroll Audit User Security 1/6/2016 14:59 Resolved Sandra Tauer White Bear Lake Tricia Daninger 1/7/2016 9:24 Tricia Daninger Medium - 3-7 days 1/7/2016 9:24
132549 JDE HR/Payroll Audit User Security 1/6/2016 15:01 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/7/2016 9:25 Tricia Daninger Medium - 3-7 days 1/7/2016 9:25
132551 JDE Finance Delete Docuscan batch BI196A 1/6/2016 15:04 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/6/2016 15:17 Jill Davis Medium - 3-7 days 1/6/2016 15:17
132552 Infrastructure Group DNS config on switches 1/6/2016 15:21 Resolved Ryan Browning Edina Virginia Vaske 3/18/2016 14:26 Virginia Vaske Medium - 3-7 days 3/18/2016 14:26
132553 RecTrac WebTrac changes 1/6/2016 15:27 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/7/2016 13:55 Paul Norton Medium - 3-7 days 1/7/2016 13:55
132554 Service Desk Suspicious behavior on PC 1/6/2016 15:27 Resolved Mark Erickson South Metro Fire Joe Rader 1/6/2016 17:09 Joe Rader Medium - 3-7 days 1/6/2016 16:40
132555 JDE HR/Payroll year end leave accrual report 1/6/2016 15:27 In Progress Wendy Brierley NWCT Nancy Hilary 1/21/2016 13:16 Nancy Hilary Medium - 3-7 days
132556 Infrastructure Group Set up switch port for phone. 1/6/2016 15:33 Resolved Jesse Meyer-Ruud Edina Jason Stickler 2/4/2016 1:47 Jason Stickler Medium - 3-7 days 2/4/2016 1:48
132557 PIMS Question about a hold on a contractor 1/6/2016 15:34 Resolved Jackie Onischuk Edina Maria Rucke 1/7/2016 8:29 Maria Rucke Medium - 3-7 days 1/7/2016 8:29
132558 JDE Finance Global Close 1/6/2016 15:38 Resolved Tom Nesseth Lakeville Jill Davis 1/12/2016 17:02 Tom Nesseth Medium - 3-7 days 1/13/2016 7:51
132559 JDE Finance New Employee 1/6/2016 15:42 Resolved Fran Hanson Coon Rapids Dave Schleicher 1/11/2016 15:00 Fran Hanson Medium - 3-7 days 1/7/2016 10:01
132560 JDE HR/Payroll Apprize Integration 1/6/2016 15:42 Resolved Steve Hauer Maple Grove Nancy Hilary 1/7/2016 10:24 Nancy Hilary Medium - 3-7 days 2/11/2016 13:26
132561 RecTrac EVENT TIMER DOWN 1/6/2016 15:56 Resolved Dan Mueller Crystal Sue Christiansen 1/6/2016 16:14 Sue Christiansen Medium - 3-7 days 1/6/2016 16:14
132562 PIMS Help with sprinkler ePermit 1/6/2016 15:58 In Progress Karen Bretson Edina Maria Rucke 1/28/2016 14:24 Maria RuckeProject - no specified
due date
132563 PIMS RPZ Valves letters, change of names, and reprint of letters 1/6/2016 16:10 Resolved Peggy Faber Apple Valley Jane Watje 1/6/2016 16:18 Jane Watje Medium - 3-7 days 1/6/2016 16:18
132564 Systems Group SSL cert needed for website 1/6/2016 16:13 Resolved Jason Huber St. Louis Park Brent Rebischke 3/21/2016 15:30 Brent Rebischke Medium - 3-7 days 3/21/2016 15:30
132565 PIMS Business license renewals 1/6/2016 16:18 Resolved Kim Miller White Bear Lake Jane Watje 1/6/2016 16:21 Jane Watje Medium - 3-7 days 1/6/2016 16:21
132566 RecTracSouth St. Paul: Is it possible to do a partial refund to a credit
card directly from RecTrac? (VSI Ticket #1212314)1/6/2016 16:29 Resolved Alyssa Kellas South St. Paul Sue Christiansen 4/12/2016 15:30 Sue Christiansen Medium - 3-7 days 4/12/2016 15:30
132567 JDE Finance Voucher# 142507 & 142588 1/6/2016 16:29 Resolved JoAnn Eagen Farmington Jill Davis 1/7/2016 7:51 Jill Davis Medium - 3-7 days 1/7/2016 8:12
132568 JDE HR/Payroll ESS Timecards - employee moving from PT to FT 1/6/2016 17:08 Resolved Gina Dwyer Eagan Tricia Daninger 1/7/2016 11:15 Tricia Daninger Medium - 3-7 days 1/7/2016 11:14
132569 JDE HR/Payroll accrual update beginning balances 1/6/2016 17:14 Resolved Greg Moeller Crystal Nikki Heinbuch 1/8/2016 15:27 Greg Moeller Medium - 3-7 days 1/8/2016 9:17
132570 Special Assessments RH - register report change request 1/7/2016 6:15 Resolved Eileen Schneider Rochester Norb Vossen 2/25/2016 14:50 Norb Vossen Medium - 8-14 days 2/25/2016 14:50
132571 JDE HR/Payroll Payroll Vacation Accruals 1/7/2016 6:21 Resolved Lisa Linnane Farmington Nancy Hilary 1/7/2016 8:28 Lisa Linnane Medium - 3-7 days 1/7/2016 8:29
132572 Public Safety Mobiles Need MDC and IIQ logins for new user 1/7/2016 7:21 Resolved Jill BondhusRice/Steele
Consolidated PSAPJohn Nichols 1/20/2016 13:16 John Nichols Medium - 3-7 days 1/20/2016 13:16
132573 Network Services Issues with JLEC AD server. 1/7/2016 7:23 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 1/7/2016 7:26 Kevin Pikkaraine Medium - 3-7 days 1/7/2016 7:26
132574 Network Services PICTOMETRY server issues 1/7/2016 7:54 Resolved George Jensen Anoka County JLEC Scott Crocker 1/20/2016 7:18 Scott Crocker Medium - 3-7 days 1/20/2016 7:19
132575 PIMS Fee calc for permits for the public online? 1/7/2016 7:56 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:32 Maria Rucke Medium - 3-7 days
132576 Special Assessments RH - miscellaneous changes to assessment search report 1/7/2016 7:58 Resolved Eileen Schneider Rochester Norb Vossen 2/25/2016 13:06 Norb Vossen Medium - 3-7 days 2/25/2016 13:06
132577 RecTrac Lakeville: How do you set up a scholarship account? 1/7/2016 8:14 Resolved Tom Nesseth Lakeville Sue Christiansen 1/12/2016 8:17 Sue Christiansen Medium - 3-7 days 1/12/2016 8:17
132578 RecTrac Lakeville: How do you do a correcting entry? 1/7/2016 8:14 Resolved Tom Nesseth Lakeville Sue Christiansen 1/8/2016 8:56 Ross Tenaglia Medium - 3-7 days 1/8/2016 8:56
132579 Network Services LOGIS Site Visit for 2016 1/7/2016 8:24 Resolved Don Rambow White Bear Lake Chad Remick 4/27/2016 12:00 Chad Remick Medium - 3-7 days 1/7/2016 9:36
Page 8 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132580 Special AssessmentsTax Certification for 2016 - Cannot load Delinquent Water
spreadsheet1/7/2016 8:27 Resolved Lynn Moser St. Paul Lonnie Rolf 2/5/2016 15:35 Lonnie Rolf Medium - 3-7 days 2/5/2016 15:35
132581 RecTracLakeville - Registration withdrawals - how do we hold credit in
the account without refunding the money?1/7/2016 8:29 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 1/7/2016 9:19 Ross Tenaglia Medium - 3-7 days 1/7/2016 9:18
132582 JDE Finance FW: Docusphere/Tungsten 1/7/2016 8:34 Resolved Lisa Reiten Apple Valley Jill Davis 1/7/2016 11:47 Jill Davis Medium - 3-7 days 1/20/2016 8:44
132583 JDE HR/Payroll Benefit rates 1/7/2016 8:39 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 1/7/2016 12:38 Jodie Hildestad Medium - 3-7 days 1/7/2016 12:37
132584 Utility Billing HUC - Billing Email Management 1/7/2016 8:50 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 1/7/2016 10:58 Connie Dalsen High - 2 days 1/7/2016 10:58
132585 JDE Finance AP error 1/7/2016 8:51 Resolved Angie McIntire Ramsey Jill Davis 1/7/2016 10:10 Angie McIntire Medium - 3-7 days 1/7/2016 10:10
132586 Service Desk Check Bay2 PSU 1/7/2016 8:55 Resolved George Jensen Anoka County JLEC Scott Crocker 1/8/2016 15:25 Scott Crocker High - 2 days 1/8/2016 15:25
132587 Public Safety General BI Query report problem 1/7/2016 8:56 Resolved Joanne Paul Golden Valley John Rogers 1/7/2016 9:03 John Rogers Medium - 3-7 days 1/7/2016 9:03
132588 Utility Billing Need some help Ladies. 1/7/2016 9:03 Resolved Denice Muccio-Grout Eagan Pat Lindquist 1/7/2016 16:23 Pat Lindquist Medium - 3-7 days 1/7/2016 16:23
132589 JDE HR/Payroll Finaled PR need Leave report 1/7/2016 9:11 Resolved Karrie Glen Lakeville Nancy Hilary 1/11/2016 14:41 Nancy Hilary Medium - 3-7 days 1/20/2016 14:44
132590 Systems Group Memory is WARNING 1/7/2016 9:11 Resolved Nagios XI LOGIS Keith Michaels 1/7/2016 13:07 Keith Michaels Medium - 3-7 days 1/7/2016 14:06
132591 JDE HR/Payroll EE 103448 Enrollment in Medical missing dates 1/7/2016 9:12 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/8/2016 12:43 Nancy Hilary Medium - 3-7 days 4/5/2016 12:52
132593 PIMS ePermits Link - Can it open in new tab or window? 1/7/2016 9:16 Resolved Katie Bisek Edina Maria Rucke 3/2/2016 13:44 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:44
132594 JDE Finance Old Insight / New Insight - not same? 1/7/2016 9:22 Resolved Katharine Caliri Eden Prairie Dave Schleicher 1/7/2016 9:31 Katharine Caliri Medium - 3-7 days 1/7/2016 9:25
132595 LOGIS Administration Degauss drives 1/7/2016 9:22 Resolved Patty Hartwig Brooklyn Center Victoria Blackford 2/2/2016 10:20 Victoria Blackford Medium - 8-14 days 2/2/2016 10:20
132596 Infrastructure GroupInfrastructure New address needs to be added to Site2Site
tunnel....Sensus1/7/2016 9:25 Resolved Nancy Johnson Crystal Adam Maloney 1/26/2016 13:08 Adam Maloney Medium - 3-7 days 1/26/2016 13:08
132597 Network Services 2016 Staff Augmentation 1/7/2016 9:34 Resolved Dean Busch Robbinsdale Chad Remick 2/16/2016 11:59 Chad Remick Medium - 3-7 days 2/16/2016 12:00
132598 JDE Finance FW: Docusphere/Tungsten 1/7/2016 9:36 Resolved Lisa Reiten Apple Valley Jill Davis 1/13/2016 16:16 Jill Davis Medium - 3-7 days 1/20/2016 8:43
132599 Service Desk CIS Uninstall and Reinstall 1/7/2016 9:48 Resolved Rob Boerboom Farmington Chad Remick 1/7/2016 15:42 Chad Remick Medium - 3-7 days 1/7/2016 15:44
132600 Network Services FW: Logis, Bi-Web - NEEDS AD ACCOUNT REACTIVATED 1/7/2016 9:49 Resolved Kim Henning Mendota Heights Peter Carlson 1/7/2016 10:27 Peter Carlson Medium - 3-7 days 1/7/2016 10:27
132601 RecTrac Lakeville: POS Venue ticket - follow up with Cullen at VSI 1/7/2016 9:50 Resolved Joe Masiarchin Lakeville Sue Christiansen 2/9/2016 15:15 Dan Caffrey Medium - 3-7 days 2/9/2016 15:14
132602 Systems Group Check access between NAT IP and Vcenter 1/7/2016 9:50 Resolved Don Tomlinson Austin Brian Peterson 1/12/2016 9:54 Brian PetersonProject - no specified
due date1/12/2016 9:54
132603 Special Assessments RH - Reporting requirements 1/7/2016 9:56 In Progress Norb Vossen LOGIS Norb VossenProject - no specified
due date
132604 Tracker Admin Please add Dalton Larson (Coon Rapids) to PhaseWare 1/7/2016 9:59 Resolved Dave Schleicher LOGIS Sue Christiansen 1/7/2016 10:22 Dave Schleicher Medium - 3-7 days 1/7/2016 10:21
132605 PIMSProblem with ePermits - Issued Date and Payment Date in
PayPal reflecting 2 different dates 1/7/2016 9:59 Resolved Joy Lang Coon Rapids Maria Rucke 1/29/2016 8:08 Maria Rucke Critical - 1 day 1/29/2016 8:08
132606 PIMS ePermits Receipts to City Staff? 1/7/2016 9:59 Resolved Katie Bisek Edina Judd Harper 1/7/2016 11:27 Judd Harper Medium - 3-7 days 1/7/2016 11:27
132607 Utility Billing Infinity.Link - registration issues 1/7/2016 10:00 Resolved Katrina Mattson St. Louis Park Pam Kummer 1/7/2016 12:08 Pam Kummer Medium - 3-7 days 1/7/2016 12:08
132608 Service Desk Please add Dalton Larson (Coon Rapids) to the GAL and LO JDE 1/7/2016 10:00 Resolved Dave Schleicher LOGIS Peter Carlson 1/7/2016 10:48 Dave Schleicher Medium - 3-7 days 1/7/2016 10:37
132610 Utility Billing Rates link on EUB site 1/7/2016 10:04 Resolved Dona Fowler Edina Pat Lindquist 1/8/2016 8:12 Dona Fowler Medium - 3-7 days 1/7/2016 16:23
132611 JDE HR/Payroll DBAs 5560 and 5562 vouchering and should not be 1/7/2016 10:05 Resolved Lisa Linnane Farmington Nancy Hilary 1/7/2016 10:48 Nancy Hilary Medium - 3-7 days 1/7/2016 10:47
132612 Service Desk Print checks 1/7/2016 10:15 Resolved Heather Campson LOGIS Peter Carlson 1/7/2016 10:36 Peter Carlson Medium - 3-7 days 1/7/2016 10:36
132613 Special AssessmentsRH - list of title companies or attorneys to be entered into Logis
as Payor.xlsx1/7/2016 10:16 Resolved Eileen Schneider Rochester Norb Vossen 1/7/2016 10:18 Norb Vossen Medium - 3-7 days 1/7/2016 10:18
132614 PIMS ePermits - Investigate ePermits2011.Application_Log table usage 1/7/2016 10:26 Resolved Logis Internal LOGIS Jim Hald 2/10/2016 13:49 Jim Hald Medium - 3-7 days 2/10/2016 13:49
132615 Service DeskOrder Startech USB 3.0 to Gigabit ethernet adapter and Service
Desk Supplies1/7/2016 10:32 Resolved Jack Israel LOGIS Lori Hackett 4/15/2016 13:15 Lori Hackett Medium - 3-7 days 4/15/2016 13:15
132616 Service Desk FW: Cisco Jabber 1/7/2016 10:54 Resolved Richard Johnson New Hope Peter Carlson 1/29/2016 13:46 Peter Carlson Medium - 3-7 days 1/29/2016 13:46
132617 RecTrac FW: JD a/r payments in Rectrac 1/7/2016 10:56 Resolved Sheri Robertson Maple Grove Paul Norton 1/11/2016 14:30 Paul Norton Medium - 3-7 days 1/11/2016 14:37
132618 Systems Group New cert needed for webtrac.hopkinsminnetonka.com 1/7/2016 10:56 Resolved Kevin Pikkaraine LOGIS Travis Calef 1/7/2016 16:24 Travis Calef Medium - 3-7 days 1/7/2016 16:24
132619 RecTrac Statement error 1/7/2016 11:07 Resolved Kelly O'Dea Minnetonka Paul Norton 1/11/2016 10:14 Kelly O'Dea Medium - 3-7 days 1/11/2016 10:14
132620 Public Safety CAD Park/Rec Vehicles not showing on ATMM maps in squads 1/7/2016 11:14 Resolved Ryan Holmquist Dakota County Terry Hoium 1/13/2016 8:42 Terry Hoium Medium - 3-7 days 1/13/2016 8:42
132621 Infrastructure Group Configure Port at LOGIS 1/7/2016 11:15 Resolved Beth Yurchisin Golden Valley 1/7/2016 13:16 Brian Peterson Medium - 3-7 days 1/7/2016 13:16
132622 Utility Billing News Notes 1/7/2016 11:16 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 1/7/2016 13:25 Rachel Neuberger Medium - 3-7 days 1/7/2016 13:07
132623 Network Services Please install JM18961 to PY910, xxC and PS910 1/7/2016 11:28 Resolved Nancy Hilary LOGIS Nolan Little 1/20/2016 14:25 Nolan Little Medium - 3-7 days 1/20/2016 14:25
Page 9 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132624 Network Services Please build and deploy PYU160107 1/7/2016 11:30 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 12:18 Nolan Little Medium - 3-7 days 1/7/2016 12:18
132625 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/7/2016 11:53 Resolved Bart Luce Minnetonka Tricia Daninger 1/7/2016 12:06 Bart Luce Medium - 3-7 days 1/7/2016 14:25
132627 JDE HR/Payroll Point in time build 1/7/2016 12:01 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/8/2016 11:11 Jill Berger Medium - 3-7 days 1/8/2016 11:25
132628 Special Assessments SP - Rollover adjustments Another One... 11 28 23 14 0054 1/7/2016 12:04 Resolved Lynn Moser St. Paul Norb Vossen 2/12/2016 11:25 Norb Vossen Medium - 3-7 days 2/12/2016 11:25
132629 Infrastructure Group COBC WTP WAPs 1/7/2016 12:11 Resolved Patty Hartwig Brooklyn Center Adam Maloney 1/13/2016 15:20 Adam Maloney Medium - 3-7 days 1/13/2016 15:10
132630 JDE HR/Payroll Year End Leave Accrual 1/7/2016 12:12Pending Client
ResponseHeather Campson LOGIS Nancy Hilary 1/8/2016 13:28 Nancy Hilary Medium - 3-7 days
132632 RecTracMaple Grove - Registration - error with WebTrac credit card
payment1/7/2016 12:34 Resolved Kris Ryan Maple Grove Sue Christiansen 1/13/2016 11:15 Sue Christiansen Medium - 3-7 days 1/13/2016 11:15
132633 JDE HR/Payroll Year-End Leave Accrual 1/7/2016 12:49 In Progress Jeff Zuba Robbinsdale Nancy Hilary 1/13/2016 11:58 Nancy Hilary Medium - 3-7 days
132634 PIMS Business LIcense - 1/7/2016 12:52 Resolved Kim Miller White Bear Lake Jane Watje 1/7/2016 12:56 Jane Watje Medium - 3-7 days 1/7/2016 12:56
132635 Network Services Please install JM18961 to PD910 and xxP 1/7/2016 12:56 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 13:40 Nolan Little Medium - 3-7 days 1/7/2016 13:40
132636 PIMS Business License - Renewals report 1/7/2016 12:58 Resolved Kari Mahan St. Louis Park Jane Watje 1/7/2016 13:04 Jane Watje Medium - 3-7 days 1/7/2016 13:04
132637 Service Desk Expand Size of C: 1/7/2016 13:03 Resolved Scott Crocker LOGIS Scott Crocker 1/7/2016 14:26 Scott Crocker Medium - 3-7 days 1/7/2016 14:26
132638 PIMS Right of Way - File Information tab (photos and sketches) 1/7/2016 13:06 In Progress Joe Soukup LOGIS Judd Harper 1/7/2016 15:59 Judd Harper Medium - 3-7 days
132639 JDE Finance Work Order subledger question 1/7/2016 13:07 Resolved Angie McIntire Ramsey Jill Davis 1/13/2016 9:24 Jill Davis Medium - 3-7 days 1/13/2016 9:24
132640 Network Services Please build and deploy PDU160107 1/7/2016 13:09 Resolved Nancy Hilary LOGIS Nolan Little 1/7/2016 18:27 Nolan Little Medium - 3-7 days 1/7/2016 18:27
132641 Infrastructure Group JDE timeout issues at City of Eagan 1/7/2016 13:12 Resolved Dan Cook Eagan Jack Israel 1/11/2016 14:00 Dave Schleicher Medium - 3-7 days 1/11/2016 14:00
132642 Special Assessments RH - New Login for Internal Staff 1/7/2016 13:12 Resolved Kelly Peterson Rochester Norb Vossen 2/2/2016 8:44 Norb Vossen Medium - 3-7 days 2/2/2016 8:44
132643 Network Services Need help with a voice mailbox. 1/7/2016 13:17 Resolved Roger Anderson Hutchinson Peter Carlson 1/7/2016 15:50 Peter Carlson Medium - 3-7 days 1/7/2016 15:50
132644 JDE HR/Payroll Reactive ESS password/login 1/7/2016 13:19 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/7/2016 14:30 Tricia Daninger Critical - 1 day 1/7/2016 14:30
132645 PIMS Needed payment removed on 2 permits 1/7/2016 13:19 Resolved Lisa Morrill Eden Prairie Maria Rucke 1/7/2016 13:21 Maria Rucke Medium - 3-7 days 1/7/2016 13:21
132646 JDE HR/Payroll Rollovers 1/7/2016 13:31 Resolved Patti Kent Shakopee Nancy Hilary 1/7/2016 14:37 Nancy Hilary Medium - 3-7 days 1/7/2016 14:37
132647 Utility BillingSuccess on the reinstall - need help remapping the UB Drive for
interface and crystal reports1/7/2016 13:40 Resolved Tracy Geise Farmington Pam Kummer 1/7/2016 14:47 Pam Kummer Medium - 3-7 days 1/7/2016 14:47
132648 RecTracMAPLE GROVE: WebTrac / Plug N Pay transaction issues in
December and January (also February) (VSI Ticket #1212618)1/7/2016 13:40 Resolved Logis Internal LOGIS Sue Christiansen 3/15/2016 16:01 Sue Christiansen
Project - no specified
due date3/15/2016 16:01
132649Public Safety
DevelopmenteCitation to HC Court Submission Failures: Person Height 1/7/2016 13:41 Resolved Jason Ehlers LOGIS Matt O'Brien 3/15/2016 7:25 Jason Ehlers Medium - 3-7 days 3/15/2016 7:25
132650 Network Services Tungsten Server 1/7/2016 13:59 Resolved Jill Davis LOGIS Joe Rader 1/7/2016 16:50 Joe Rader High - 2 days 1/7/2016 16:50
132651 JDE Finance FW: CSO's - Tungsten access 1/7/2016 14:06 In Progress Lisa Reiten Apple Valley Jill Davis 1/19/2016 11:31 Jill Davis Medium - 3-7 days
132652 RecTrac Park Reservation Receipts 1/7/2016 14:21 Resolved Jane Ottum Lakeville Paul Norton 1/7/2016 16:16 Paul Norton Medium - 3-7 days 1/7/2016 16:17
132653 PIMSQuestion - CAn you wipe out all ME Class 2 contractor License
with Exp Date of 12/31/20151/7/2016 14:36 Resolved Julie Silverberg White Bear Lake Maria Rucke 1/13/2016 15:37 Maria Rucke Medium - 3-7 days 1/13/2016 15:37
132654 RecTrac Lakeville - Section deletion 1/7/2016 14:45 Resolved Patty Ruedy Lakeville Paul Norton 3/17/2016 16:33 [email protected] Medium - 3-7 days 3/17/2016 16:33
132655 Public Safety General New Records Hire 1/7/2016 15:02 Resolved Kim Henning Mendota Heights Rich Sonenblum 1/15/2016 9:35 Kim Henning Medium - 3-7 days 1/13/2016 14:07
132656 Service Desk Pull Websense Licensing Reports 1/7/2016 15:06 Resolved Janelle Day LOGIS Carl Pearson 2/2/2016 9:08 Carl Pearson Medium - 3-7 days 2/2/2016 9:08
132658 Network Services Voicemail name prompt name change 1/7/2016 15:08 Resolved Kim Mabel Richfield Joe Rader 1/12/2016 9:46 Kim Mabel Medium - 3-7 days 1/12/2016 9:19
132659 JDE HR/Payroll New Employees - Rec 1/7/2016 15:25 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/7/2016 15:46 Tricia Daninger Medium - 3-7 days 1/7/2016 15:45
132660 JDE HR/Payroll New Employee - Williston 1/7/2016 15:28 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/8/2016 8:15 Denise Heimerman Medium - 3-7 days 1/7/2016 15:48
132661 RecTrac Lakeville - Kiosk check-in 1/7/2016 15:31 Resolved Patty Ruedy Lakeville Paul Norton 3/17/2016 16:33 [email protected] Medium - 3-7 days 3/17/2016 16:32
132662 Service Desk FW: internet access 1/7/2016 15:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 1/19/2016 7:29 Jason Huber Medium - 3-7 days 1/19/2016 7:29
132663 RecTrac Maple Grove: Processing Error/Cancel class 1/7/2016 15:57 Resolved Chalene Ward Maple Grove Sue Christiansen 1/8/2016 10:15 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:15
132666 JDE HR/Payroll Error Message - Why? 1/7/2016 17:35Pending Client
ResponseWanita Williams Golden Valley Nancy Hilary 1/8/2016 7:52 Nancy Hilary Medium - 3-7 days
132668 Special Assessments RH - Go Live process - Assessment Projects 1/7/2016 21:01 In Progress Kelly Peterson Rochester Lonnie Rolf 1/13/2016 14:30 Lonnie Rolf Medium - 3-7 days
132669 JDE HR/Payroll EE 103713 no enrollment 1/8/2016 6:59 Resolved Greg Moeller Crystal Nancy Hilary 1/8/2016 7:33 Nancy Hilary Medium - 3-7 days 1/8/2016 7:09
132670 Service Desk "Unsent messages in Outbox" message when closing Outlook 1/8/2016 7:17 Resolved Sue Christiansen LOGIS Joe Rader 1/8/2016 8:23 Joe Rader Medium - 3-7 days 1/8/2016 8:22
132671 Utility Billing Ebill Email Failure to Send 1/8/2016 8:05 Resolved Deb Montilino St. Louis Park Connie Dalsen 1/14/2016 7:17 Connie Dalsen Medium - 3-7 days 1/14/2016 7:17
132672 Utility Billing hard delete customer 1/8/2016 8:11 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/8/2016 8:16 Pat Lindquist Medium - 3-7 days 1/8/2016 8:16
Page 10 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132673 RecTrac Lakeville: How to send mass emails to 20 programs at once 1/8/2016 8:24 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 10:30 Ross Tenaglia Medium - 3-7 days 1/8/2016 10:30
132674 Network Services Bloomington User to Enable 1/8/2016 8:25 Resolved Laurene Draper Bloomington Peter Carlson 1/14/2016 14:27 Peter Carlson Medium - 3-7 days 1/14/2016 14:27
132675 JDE HR/Payroll Employee Termination 1/8/2016 8:25 Resolved Beverley MillerMinnesota Transit
AuthorityTricia Daninger 1/11/2016 15:22 Sue Christiansen Medium - 3-7 days 1/11/2016 15:06
132676 Infrastructure Group Turn down network connection for Wireless to Edina 1/8/2016 8:36 Resolved Jeff Dulac Minnetonka Vu Pham 1/22/2016 8:28 Vu Pham Medium - 3-7 days 1/25/2016 13:21
132677 Systems Group PROBLEM Service Alert - Cluster Disks is WARNING 1/8/2016 8:40 Resolved Nagios XI LOGIS John Paulsen 1/8/2016 9:49 John Paulsen Medium - 3-7 days 1/8/2016 9:49
132678 Service Desk Creekside Greeting Changes 1/8/2016 8:53 Resolved Judy Fradenburgh Bloomington Joe Rader 1/19/2016 10:57 Joe Rader Medium - 3-7 days 1/19/2016 10:56
132679 JDE HR/Payroll New Employees - PD 1/8/2016 9:01 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/11/2016 8:04 Denise Heimerman Medium - 3-7 days 1/8/2016 13:56
132680 Network Services Need a new Entrust VPN user added 1/8/2016 9:03 Resolved Roger Anderson Hutchinson Peter Carlson 1/19/2016 16:03 Roger Anderson Medium - 3-7 days 1/8/2016 13:38
132681 RecTracLakeville: Credit card issues - one registration, 3 charges
(Drkula, 1/7/16)1/8/2016 9:07 Resolved Kacie Robinson Lakeville Sue Christiansen 2/24/2016 14:35 Sue Christiansen Medium - 3-7 days 2/24/2016 14:35
132682 JDE HR/Payroll Terminate ESS access 1/8/2016 9:08 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/8/2016 13:59 Tricia Daninger Medium - 3-7 days 1/8/2016 13:58
132683 JDE Finance JDE Secure Member Data (formerly know as output text) 1/8/2016 9:12 Resolved Maggie Futhey Eagan Dave Schleicher 1/8/2016 15:04 Dave Schleicher Medium - 3-7 days 1/8/2016 15:05
132684 Network Services Create new SSID for Water Treatment 1/8/2016 9:16 Resolved Patty Hartwig Brooklyn Center John Wondra 2/2/2016 13:14 John Wondra Medium - 3-7 days 2/2/2016 13:14
132685 Special Assessments SP - Delinquent Water File needs to be rolled 1/8/2016 9:17 Resolved Lynn Moser St. Paul Norb Vossen 1/8/2016 11:59 Norb Vossen Medium - 3-7 days 1/8/2016 11:59
132686 RecTrac Facility View 1/8/2016 9:20 Resolved Tamara Wallace Lakeville Paul Norton 1/11/2016 14:09 Paul Norton Medium - 3-7 days 1/11/2016 14:09
132687 Utility Billing Delete Infinity.Link 1/8/2016 9:25 Resolved Katrina Mattson St. Louis Park Connie Dalsen 1/8/2016 9:31 Connie Dalsen Medium - 3-7 days 1/8/2016 9:31
132689 JDE HR/Payroll New ESS user 1/8/2016 9:27 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/8/2016 14:09 Jodie Hildestad Medium - 3-7 days 1/8/2016 14:06
132690 PIMS PIMS - Business License change 1/8/2016 9:30 Resolved Xiong Thao Brooklyn Center Judd Harper 5/6/2016 16:33 Judd Harper Medium - 3-7 days 5/6/2016 16:33
132691 PIMS Business license Change request 1/8/2016 9:33 New Xiong Thao Brooklyn Center Holly Amundson 1/8/2016 9:40 Ray JozwiakProject - no specified
due date
132692 JDE HR/Payroll Year End Leave Accrual - Insight Template Available? 1/8/2016 9:36Pending Client
ResponseGina Dwyer Eagan Nancy Hilary 1/8/2016 9:42 Nancy Hilary Medium - 3-7 days
132693 Infrastructure Group Monitor traffic for gas boy app 1/8/2016 9:38 Resolved Sue Donovan Mendota Heights Vu Pham 1/8/2016 13:18 Vu Pham Medium - 3-7 days 1/8/2016 13:18
132694 Network Services Community Center Voice Mail Change Tax Season 1/8/2016 9:43 Resolved Kim Mabel Richfield Joe Rader 1/12/2016 10:55 Joe Rader Medium - 3-7 days 1/12/2016 10:55
132695 RecTrac Lakeville: Question about rules for cutting off registration 1/8/2016 9:49 Resolved Kacie Robinson Lakeville Paul Norton 1/20/2016 13:22 Ray Jozwiak Medium - 3-7 days 1/20/2016 13:22
132696 Network Services High priority - reset citrix account and password 1/8/2016 9:51 Resolved Lynn Vasquez Eagan 1/8/2016 10:00 Tom Folie Medium - 3-7 days 1/8/2016 10:00
132697 PIMS LO - Install Crystal reports on Judd's PC 1/8/2016 9:52 Resolved Judd Harper LOGIS Norb Vossen 1/8/2016 11:46 Norb Vossen Medium - 3-7 days 1/8/2016 11:46
132698 JDE Finance GL Date Change in JDE 1/8/2016 9:56 Resolved Steve Hauer Maple Grove Jill Davis 1/8/2016 12:52 Jill Davis Medium - 3-7 days 1/8/2016 12:52
132699 Network Services Remove Access 1/8/2016 9:56 Resolved Dan Cook Eagan 1/12/2016 13:27 Peter Carlson Medium - 3-7 days 1/12/2016 13:27
132700 Public Safety Mobiles Remove Access 1/8/2016 9:56 Resolved Dan Cook Eagan John Nichols 1/20/2016 12:44 John Nichols Medium - 3-7 days 1/20/2016 12:44
132701 RecTracSt. Louis Park: 2 individuals charged twice in PNP, but only one
transaction for each in RecTrac1/8/2016 9:59 Resolved Stacy Voelker St. Louis Park Sue Christiansen 1/14/2016 11:25 Sue Christiansen Medium - 3-7 days 1/14/2016 11:25
132702 JDE HR/Payroll Summary Mode - Historical Payroll Register 1/8/2016 10:00 Resolved Patti Kent Shakopee Nikki Heinbuch 1/8/2016 10:13 Nikki Heinbuch Medium - 3-7 days 1/8/2016 11:32
132703 PIMS Remove a Payment - Permits 1/8/2016 10:01 Resolved JoAnne Burr St. Louis Park Judd Harper 1/8/2016 10:20 Judd Harper Medium - 3-7 days 1/8/2016 10:20
132704 JDE Finance 1099 Question 1/8/2016 10:05 Resolved Jake Bosley Edina Jill Davis 1/8/2016 11:17 Jake Bosley Medium - 3-7 days 1/8/2016 11:18
132705 Network Services infortel password reset for kdolge 1/8/2016 10:07 Resolved Matt Henning Maple Grove Peter Carlson 1/8/2016 14:18 Matt Henning Medium - 3-7 days 1/8/2016 14:21
132707 JDE HR/Payroll Need database change to payroll JE - when? 1/8/2016 10:15 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/8/2016 10:19 Nancy Hilary Medium - 3-7 days 1/8/2016 11:04
132708 RecTrac
Golden Valley: account (includes question of whether GV wants
to prevent customers from adding credits to their accounts - also
Auto Debit question) (VSI Ticket #1245608)
1/8/2016 10:26 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 4/7/2016 14:47 Sue Christiansen High - 2 days 4/7/2016 14:47
132710 JDE HR/Payroll Password reset 1/8/2016 10:31 Resolved Joan Waterstreet Edina Dave Schleicher 1/8/2016 10:49 Joan Waterstreet Medium - 3-7 days 1/8/2016 10:48
132711 Infrastructure Group New MN Crash Site 1/8/2016 10:33 Resolved Jayson Solberg Rosemount Adam Maloney 1/26/2016 8:18 Adam Maloney Medium - 3-7 days 1/26/2016 8:18
132712 JDE HR/Payroll Updated Mentors - now getting error message 1/8/2016 10:43 Resolved Patti Kent Shakopee Tricia Daninger 1/8/2016 14:10 Patti Kent Medium - 3-7 days 1/8/2016 13:40
132713 Network Services 2016 Domain Renewals - Richfield 1/8/2016 10:43 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 12:50 Lori Hackett Medium - 3-7 days 1/13/2016 12:51
132714 Network Services 2016 Domain Renewals - Edina 1/8/2016 10:46 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 15:10 Lori Hackett Medium - 3-7 days 2/3/2016 15:10
132715 RecTrac FW: St. Louis Park Recreation Division 1/8/2016 10:49 Resolved Carrie Mandler St. Louis Park Paul Norton 1/11/2016 9:36 Carrie Mandler Medium - 3-7 days 1/8/2016 15:07
132716 Network Services 2016 Domain Renewals - Eagan 1/8/2016 10:49 Resolved Janelle Day LOGIS Lori Hackett 1/12/2016 16:28 Lori Hackett Medium - 3-7 days 1/12/2016 16:28
132718 Network Services Ameritrak network 1/8/2016 11:04 Resolved James Goldenstein Eden Prairie Adam Maloney 1/27/2016 13:12 Adam Maloney Medium - 3-7 days 1/27/2016 13:12
132719 Special Assessments EA - SA correction 1/8/2016 11:05 Resolved Alexandra O'Leary Eagan Norb Vossen 1/8/2016 15:36 Norb Vossen Medium - 3-7 days 1/8/2016 15:36
132720 Special Assessments EA - Another correction 1/8/2016 11:05 Resolved Alexandra O'Leary Eagan Norb Vossen 1/8/2016 15:41 Norb Vossen Medium - 3-7 days 1/8/2016 15:41
132721 Network Services Setup New User 1/8/2016 11:05 Resolved Jane Skov Richfield Peter Carlson 1/8/2016 13:01 Peter Carlson Medium - 3-7 days 1/11/2016 10:21
Page 11 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132722 Service Desk WBL: GIS Issue 1/8/2016 11:06 Resolved Don Rambow White Bear Lake Chad Remick 1/8/2016 14:03 Chad Remick Medium - 3-7 days 1/8/2016 14:03
132723 RecTrac Minnetonka: Supergrid - Outdoor Ice Rinks 1/8/2016 11:11 Resolved Ann Davy Minnetonka Sue Christiansen 1/14/2016 15:57 Sue Christiansen Medium - 3-7 days 1/14/2016 15:57
132724 Infrastructure Group Data Encryption Between Sites 1/8/2016 11:12 In Progress Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Vu Pham 4/5/2016 14:39 Vu Pham Medium - 3-7 days
132725 JDE Finance 1099's 1/8/2016 11:17 Resolved Connie Neubeck St. Louis Park Jill Davis 1/11/2016 7:02 Connie Neubeck Medium - 3-7 days 1/11/2016 7:43
132726 JDE Finance 1099MISC Forms 1/8/2016 11:21 Resolved Jake Bosley Edina Jill Davis 1/8/2016 14:21 Jill Davis Medium - 3-7 days 1/20/2016 8:02
132727 Network Services New User Setup 1/8/2016 11:32 Resolved Jane Skov Richfield Peter Carlson 1/8/2016 13:04 Peter Carlson Medium - 3-7 days 1/11/2016 10:21
132728 RecTrac EVENT TIMER DOWN 1/8/2016 11:42 Resolved Dan Mueller Crystal Sue Christiansen 1/8/2016 11:59 Sue Christiansen Medium - 3-7 days 1/8/2016 11:59
132729 Utility Billing Land Use Report 1/8/2016 11:46Pending Vendor
ResponseAmy Dierkhising Maple Grove Pat Lindquist 2/9/2016 16:23 Amy Dierkhising Medium - 3-7 days
132730 Network Services Unable to get to Ramsey County's GIS Website 1/8/2016 11:46 Resolved Don Rambow White Bear Lake Chad Remick 1/8/2016 12:17 Chad Remick Medium - 3-7 days 1/8/2016 12:26
132731 Utility Billing extra garbage fee 1/8/2016 12:00 Resolved Brittany Wright Farmington Connie Dalsen 1/8/2016 13:15 Connie Dalsen Medium - 3-7 days 1/8/2016 13:15
132732 Special AssessmentsLynn cannot load a spreadsheet of Commercial Multi Frontages
created in SFQ into a project1/8/2016 12:04 Resolved Lynn Moser St. Paul Lonnie Rolf 1/9/2016 9:04 Lonnie Rolf Medium - 3-7 days 1/9/2016 9:04
132733 Infrastructure Group assist with Synology setup (Port activations needed) 1/8/2016 12:05 Resolved Beth Yurchisin Golden Valley Jason Stickler 2/3/2016 14:55 Jason Stickler Medium - 3-7 days 2/8/2016 11:27
132734 Network Services SL Email Address Failing 1/8/2016 12:13 Resolved Connie Dalsen LOGIS Peter Carlson 1/14/2016 9:37 Peter Carlson Medium - 3-7 days 1/14/2016 9:37
132735 JDE HR/Payroll termination of ESS 1/8/2016 12:17 Resolved Wendy Brierley NWCT Tricia Daninger 1/8/2016 14:00 Tricia Daninger Medium - 3-7 days 1/8/2016 14:00
132736 Network Services Antivirus on LOGIS Servers 1/8/2016 12:26 Resolved Janelle Day LOGIS Chad Remick 1/20/2016 12:16 Chad Remick Medium - 3-7 days 1/20/2016 12:16
132738 JDE HR/Payroll Payroll Journal Entry database change 1/8/2016 12:35 Resolved Patti Kent Shakopee Dave Schleicher 1/19/2016 15:45 Dave Schleicher Medium - 3-7 days 1/19/2016 16:03
132739 JDE Finance RCLS 1/8/2016 12:48 Resolved Rachel Neuberger Robbinsdale Jill Davis 1/8/2016 13:56 Jill Davis Medium - 3-7 days 1/8/2016 13:56
132740 RecTracURGENT: Hardware Setup Error (Hardware Startup Error - VIC
issue?)1/8/2016 12:52 Resolved Jane Ottum Lakeville Sue Christiansen 1/8/2016 14:29 Jane Ottum Medium - 3-7 days 1/8/2016 14:28
132741 Utility Billing Meter 1/8/2016 12:53 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 1/11/2016 9:24 Pat Lindquist Medium - 3-7 days 1/11/2016 9:24
132742 Utility Billing Update Infinity.Link Rates and Recycling Schedule 1/8/2016 13:08 Resolved Carissa Hoyt New Hope Connie Dalsen 1/8/2016 13:58 Connie Dalsen Medium - 3-7 days 1/8/2016 13:58
132744 JDE HR/Payroll Password Reset 1/8/2016 13:10 Resolved Peter Saabye Edina Tricia Daninger 1/8/2016 13:20 Roxann Maxey Medium - 3-7 days 1/8/2016 13:17
132745 Infrastructure Group FW: Infrastructure Questions - Watchguard 1/8/2016 13:12 Resolved Nancy Johnson Crystal John Wondra 3/10/2016 13:50 John WondraProject - no specified
due date3/10/2016 13:50
132746 JDE HR/Payroll Election PDBA Description 1/8/2016 13:18 Resolved Patti Kent Shakopee Nikki Heinbuch 1/8/2016 16:37 Nikki Heinbuch Medium - 3-7 days 1/11/2016 11:18
132747 Network Services An employee has retired notice. 1/8/2016 13:21 Resolved Roger Anderson Hutchinson Peter Carlson 1/8/2016 16:34 Sue Christiansen Medium - 3-7 days 1/8/2016 14:14
132748 Service Desk Keyboard and mouse stops working 1/8/2016 13:21 Resolved John Sutton
Dakota
Communications
Center
Joe Rader 1/12/2016 11:45 Joe Rader Medium - 3-7 days 1/12/2016 11:45
132749Public Safety
DevelopmentLA - DWI-DUI Incident Report by Officer Report 1/8/2016 13:24 Resolved Diane Bastyr Lakeville John Rogers 1/15/2016 8:50 Diane Bastyr Medium - 8-14 days 1/11/2016 11:06
132750 JDE HR/Payroll Leave Accrual Report 1/8/2016 13:30 Resolved Patti Kent Shakopee Nancy Hilary 1/27/2016 9:55 Nancy Hilary Medium - 3-7 days 1/27/2016 9:55
132751 Network Services DCC report slowness with CAD OSPF trap occurred at 1/8/2016 13:33 Resolved Tom Folie LOGIS Kevin Pikkaraine 2/2/2016 4:06 Kevin Pikkaraine Medium - 3-7 days 2/2/2016 4:06
132752 Special Assessments RH - Post Go Live data cleanup 1/8/2016 13:35 In Progress Logis Internal LOGIS Norb VossenProject - no specified
due date
132753 Special AssessmentsRH - Post Go Live data cleanup - Parcel 5946 on assessment
703510011/8/2016 13:38 Resolved Norb Vossen LOGIS Norb Vossen 1/12/2016 10:50 Norb Vossen
Project - no specified
due date1/12/2016 10:50
132754 Systems Group CTX1 - Performance very slow 1/8/2016 13:41 New John Rogers LOGIS Travis Calef 1/11/2016 8:04 Travis Calef Medium - 3-7 days
132755 Network Services Please install ESU JM19000 1/8/2016 13:57 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 8:32 Nolan Little Medium - 3-7 days 1/19/2016 8:32
132756 JDE HR/Payroll Leave Accrual Report 1/8/2016 14:20 Resolved Denise Heimerman Minnetonka Nancy Hilary 2/11/2016 14:42 Nancy Hilary Medium - 3-7 days 1/20/2016 14:44
132757 Public Safety Mobiles High - Disable User 1/8/2016 14:27 Resolved Lynn Vasquez Eagan Jason Ehlers 1/12/2016 12:56 Jason Ehlers Medium - 3-7 days 1/12/2016 12:56
132758 RecTrac How can I schedule (or re-schedule) reports in RecTrac 3.1? 1/8/2016 14:28 Resolved Sue Watson Golden Valley Sue Christiansen 1/8/2016 15:18 Sue Christiansen Medium - 3-7 days 1/8/2016 15:18
132759 JDE HR/Payroll WBL - Cable payroll - Misc Pay 1/8/2016 14:32 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/8/2016 14:44 Sandra Tauer Medium - 3-7 days 1/8/2016 14:43
132760 Utility Billing HUC - Infinity Link Finalled Accts to Delete 1/8/2016 14:34 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 1/8/2016 15:36 Connie Dalsen Medium - 8-14 days 1/8/2016 15:36
132761 RecTrac Event Timer is down again 1/8/2016 14:35 Resolved Dan Mueller Crystal Sue Christiansen 1/11/2016 9:46 Sue Christiansen Medium - 3-7 days 1/11/2016 9:46
132762 JDE Finance FW: Tungsten 1/8/2016 14:40 Resolved Lisa Reiten Apple Valley Jill Davis 1/8/2016 14:44 Jill Davis Medium - 3-7 days 1/12/2016 9:42
132763 JDE HR/Payroll Terminated employees with active pay status 1/8/2016 14:45 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 1/14/2016 8:32 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:32
132764 Network Services Assist with storage expansion 1/8/2016 14:45 Resolved Dave Sack Coon Rapids Brent Rebischke 3/22/2016 15:59 Dave SackProject - no specified
due date3/22/2016 15:58
132765 JDE Finance CLASS export file-too large 1/8/2016 14:59 Resolved Linda Fink Eagan Dave Schleicher 1/13/2016 13:45 Linda Fink Medium - 3-7 days 1/13/2016 13:47
Page 12 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132766 JDE HR/Payroll Future Data Item not allowing Auto Update - PRGD 1/8/2016 15:00 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/9/2016 8:38 Kathy Jo Price Medium - 3-7 days 1/8/2016 15:06
132767 Network Services Sansio Information 1/8/2016 15:03 Resolved Don Rambow White Bear Lake Chad Remick 1/26/2016 15:21 Chad Remick Medium - 3-7 days 1/26/2016 15:17
132768 RecTrac FW: Coding concerns 1/8/2016 15:09 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/12/2016 11:04 Paul Norton High - 2 days 1/11/2016 16:20
132769 Utility Billing Rate Changes 1/8/2016 15:10 Resolved Jennifer Morse White Bear Lake Pam Kummer 5/3/2016 8:16 Jennifer MorseProject - no specified
due date5/3/2016 8:16
132770 Network Services Change in VOIP Greeting 1/8/2016 15:14 Resolved Tom Kloss Hutchinson Joe Rader 1/15/2016 11:44 Joe Rader Medium - 3-7 days 1/15/2016 9:01
132771 JDE Finance Tungsten 1/8/2016 15:23 Resolved Lisa Reiten Apple Valley Jill Davis 1/20/2016 8:43 Jill Davis Medium - 3-7 days 1/20/2016 8:43
132772 JDE Finance FW: Missing Account Description 1/8/2016 15:34 Resolved Dave Lang Lakeville Dave Schleicher 1/11/2016 16:16 Dave Schleicher Medium - 3-7 days 1/11/2016 16:16
132773 JDE HR/Payroll changing benefits 1/8/2016 15:39 Resolved Patti Page Brooklyn Center Nancy Hilary 1/11/2016 10:59 Patti Page Medium - 3-7 days 1/11/2016 12:41
132774 JDE HR/Payroll Leave Accrual Question 1/8/2016 15:41 Resolved Wanita Williams Golden Valley Nancy Hilary 1/8/2016 16:23 Nancy Hilary Medium - 3-7 days 2/22/2016 8:27
132775 JDE HR/Payroll Password Reset 1/8/2016 15:52 Resolved Goellner, Emily Golden Valley Tricia Daninger 1/8/2016 16:02 Tricia Daninger Medium - 3-7 days 1/8/2016 16:01
132776 Service Desk WiFi Phones for Water Treatment Plant 1/8/2016 15:54 Resolved Patty Hartwig Brooklyn Center Lori Hackett 2/12/2016 16:10 Lori Hackett Medium - 3-7 days 2/12/2016 16:10
132777 Infrastructure Group New IP range for Wakota cameras 1/8/2016 15:55 Resolved Ian Hardie South St. Paul John Wondra 1/19/2016 14:11 John Wondra Medium - 3-7 days 1/19/2016 14:11
132778 RecTracPOS - transaction automatically processed as AMEX, need to
reverse1/8/2016 15:58 Resolved Joe Masiarchin Lakeville Paul Norton 4/13/2016 11:38 Joe Masiarchin Medium - 3-7 days 4/13/2016 11:39
132779 RecTrac help set up youth activities donation in POS 1/8/2016 16:02 Resolved Patty Dexter Lakeville Sue Christiansen 1/12/2016 11:30 Sue Christiansen Medium - 3-7 days 1/12/2016 11:29
132780 JDE HR/Payroll EE Changes 1/8/2016 16:03 Resolved Greg Moeller Crystal Nancy Hilary 1/12/2016 7:10 Nancy Hilary Medium - 3-7 days 1/12/2016 7:10
132781 PIMS Merge duplicate business licensees 1/8/2016 16:04 Resolved Emily Becker New Hope Judd Harper 2/17/2016 14:53 Judd Harper Medium - 3-7 days 2/17/2016 14:53
132782 Network Services 2016 Domain Renewal - Minnetonka 1/8/2016 16:08 Resolved Janelle Day LOGIS Lori Hackett 2/4/2016 10:03 Lori Hackett Medium - 3-7 days 2/4/2016 10:03
132783 JDE HR/Payroll 2015 Fed/State Payroll Withholding - 27 Pay Periods 1/8/2016 16:16Pending Client
ResponseWanita Williams Golden Valley Nancy Hilary 1/12/2016 7:58 Nancy Hilary Medium - 3-7 days
132784 JDE HR/Payroll ESS Terminations 1/8/2016 16:27 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/11/2016 11:51 Tricia Daninger Medium - 3-7 days 1/11/2016 11:51
132785 Special Assessments A deferred parcel change Pin 14781 1/8/2016 18:24 Resolved Kelly Peterson Rochester Norb Vossen 1/12/2016 14:42 Norb Vossen Medium - 3-7 days 1/12/2016 14:42
132786 Special Assessments A deferred parcel change Pin 38050 1/8/2016 18:27 Resolved Kelly Peterson Rochester Norb Vossen 1/8/2016 19:01 Norb Vossen Medium - 3-7 days 1/8/2016 19:01
132787 Special Assessments A deferred parcel change Pin 8499 1/8/2016 18:32 Resolved Kelly Peterson Rochester Norb Vossen 1/12/2016 14:42 Norb Vossen Medium - 3-7 days 1/12/2016 14:42
132788 Special Assessments A deferred parcel change Pin 36871 1/8/2016 18:39 Resolved Kelly Peterson Rochester Norb Vossen 1/12/2016 15:54 Norb Vossen Medium - 3-7 days 1/12/2016 15:54
132789 Special AssessmentsRH - Go Live process - Assessment Projects - Importing parcels
with zero dollar amounts1/9/2016 11:08 Resolved Kelly Peterson Rochester Lonnie Rolf 1/9/2016 11:17 Lonnie Rolf Medium - 3-7 days 1/9/2016 11:15
132790 Special AssessmentsRH - Go Live process - Assessment Projects - Park and Rec
Weed Removal Admin Fines1/9/2016 11:20
Pending Client
ResponseEileen Schneider Rochester Lonnie Rolf 1/13/2016 14:20 Lonnie Rolf Medium - 3-7 days
132791 Special AssessmentsRH - Go Live process - Assessment Projects - Spreadsheets for
normal assessments1/9/2016 12:18
Pending
MiscellaneousKelly Peterson Rochester Lonnie Rolf 1/9/2016 12:29 Lonnie Rolf Medium - 3-7 days
132792 Special AssessmentsRH - Go Live process - Assessment Projects - Improvement
Types cleanup1/9/2016 13:49
Pending
MiscellaneousKelly Peterson Rochester Lonnie Rolf 1/14/2016 10:26 Lonnie Rolf Medium - 3-7 days
132793 Service Desk Citrix password 1/11/2016 2:52 Resolved Tara Shoemaker
Dakota
Communications
Center
Peter Carlson 1/11/2016 7:58 Peter Carlson Medium - 3-7 days 1/12/2016 10:48
132794 RecTrac
Maple Grove error message: RecTrac Session Ended - Credit
Card Auth Exists - Dandeneau, Schuster, Biorn, Heruth (VSI
Ticket #1213241)
1/11/2016 7:11 Resolved Lisa Jost Maple Grove Sue Christiansen 1/14/2016 11:03 Sue Christiansen Medium - 3-7 days 1/14/2016 11:03
132795 JDE HR/Payroll ACA Processing 1/11/2016 7:36 Resolved Brenda Treiber Crystal Nancy Hilary 1/27/2016 15:34 Nancy Hilary Medium - 3-7 days 1/28/2016 7:01
132796 RecTracUpdate RecTrac Related Passwords file to include all master
users1/11/2016 7:37 Resolved Sue Christiansen LOGIS Paul Norton 1/11/2016 9:40 Paul Norton High - 2 days 1/11/2016 9:40
132797 JDE Finance 1099'S 1/11/2016 7:42 Resolved Connie Neubeck St. Louis Park Jill Davis 1/11/2016 14:48 Connie Neubeck Medium - 3-7 days 1/20/2016 8:03
132798 Service Desk Rectrac is down 1/11/2016 8:06 Resolved Jeff Dulac Minnetonka Carl Pearson 1/11/2016 8:19 Carl Pearson Medium - 3-7 days 1/11/2016 8:19
132799 Property Data Earl's Spreadsheet for Submittal - Apartments - Important 1/11/2016 8:10 New Cory Bultema St. Louis Park 1/11/2016 8:26 Cory BultemaProject - no specified
due date
132800 Utility Billing Land Use Report 1/11/2016 8:12Pending Vendor
ResponseAbby Decker Eagan Pat Lindquist 1/22/2016 10:22 Joe Gibbs Medium - 3-7 days
132801 Service Desk Slowness with Police mobiles 1/11/2016 8:21 Resolved Stefan Bakken Lakeville Carl Pearson 1/11/2016 8:26 Carl Pearson Medium - 3-7 days 1/11/2016 8:26
132802 Service Desk Issues running credit cards at liquor store and community center 1/11/2016 8:27 Resolved James Goldenstein Eden Prairie Carl Pearson 1/11/2016 8:32 Carl Pearson Medium - 3-7 days 1/11/2016 8:32
132803 Service Desk Logis Password not working 1/11/2016 8:32 Resolved Peter Matos Apple Valley Carl Pearson 1/11/2016 8:35 Carl Pearson Medium - 3-7 days 1/11/2016 8:35
132804 Service Desk Liquor store 2 having credit card processing issues 1/11/2016 8:35 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 8:38 Carl Pearson Medium - 3-7 days 1/11/2016 8:39
132805 Service Desk Police mobiles unable to connect 1/11/2016 8:39 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Carl Pearson 1/11/2016 8:42 Carl Pearson Medium - 3-7 days 1/11/2016 8:42
132806 JDE HR/Payroll PASSWORD - ORACLEL-JDEdwards 1/11/2016 8:42 Resolved Judy Ellingson St. Louis Park Tricia Daninger 1/11/2016 9:27 Tricia Daninger Medium - 3-7 days 1/11/2016 8:50
Page 13 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132807 Service Desk Building alarm code not working, false alarm 1/11/2016 8:43 Resolved Virginia Vaske LOGIS Carl Pearson 1/11/2016 8:46 Carl Pearson Medium - 3-7 days 1/11/2016 8:46
132808 JDE Finance Laserfiche 1/11/2016 8:43 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/11/2016 10:36 Dave Schleicher Medium - 3-7 days 4/13/2016 16:19
132809 Special Assessments St. Paul - Issue with divisioning with inactive parcels 1/11/2016 8:43 Resolved Tanya Townsend St. Paul Norb Vossen 1/12/2016 8:43 Norb Vossen Medium - 3-7 days 1/12/2016 8:43
132810 Service Desk Police mobiles having connectivity issues 1/11/2016 8:47 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Carl Pearson 1/11/2016 8:52 Carl Pearson Medium - 3-7 days 1/11/2016 8:52
132811 Service Desk 1 register unable to process credit cards at liquor store 1 1/11/2016 8:53 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 8:56 Carl Pearson Medium - 3-7 days 1/11/2016 8:56
132812 JDE Finance I went to G/L code 1/11/2016 8:55 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/11/2016 11:30 Dave Schleicher Medium - 3-7 days 1/11/2016 11:30
132814 JDE HR/Payroll report version LOG2015? 1/11/2016 9:07 Resolved Wendy Brierley NWCT Nancy Hilary 1/11/2016 10:05 Wendy Brierley Medium - 3-7 days 1/21/2016 13:16
132815 Service Desk Tritech employee Melissa Harbin cannot login to VPN 1/11/2016 9:14 Resolved Carl Pearson LOGIS Carl Pearson 1/11/2016 9:22 Carl Pearson Medium - 3-7 days 1/11/2016 9:22
132816 Utility Billing HUC - Email Management for Cycle Billing 1/11/2016 9:14 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 3/9/2016 13:40 Connie Dalsen Medium - 3-7 days 3/9/2016 13:40
132818 Infrastructure Group Credit card processing not working 1/11/2016 9:17 Resolved Patty Hartwig Brooklyn Center Jack Israel 1/11/2016 9:21 Peter Carlson Medium - 3-7 days 1/11/2016 9:21
132819 Infrastructure Group Credit Card Processing Issue 1/11/2016 9:18 Resolved Patty Hartwig Brooklyn Center Jack Israel 1/11/2016 9:36 Jack Israel Medium - 3-7 days 1/11/2016 9:36
132820 Service Desk Credit cards not working at liquor store 1 1/11/2016 9:23 Resolved Patty Hartwig Brooklyn Center Carl Pearson 1/11/2016 9:25 Carl Pearson Medium - 3-7 days 1/11/2016 9:25
132821 Service Desk VPN issue for Jason West 1/11/2016 9:25 Resolved Scott Heddle St. Louis Park Carl Pearson 1/11/2016 9:28 Carl Pearson Medium - 3-7 days 1/11/2016 9:28
132822 Service Desk New citrix and CIS user needed! Sorry for late notice! 1/11/2016 9:26 Resolved Nancy Johnson Crystal Peter Carlson 1/19/2016 8:27 Peter Carlson Medium - 3-7 days 1/19/2016 8:27
132823 JDE HR/Payroll ESS Setup 1/11/2016 9:28 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/11/2016 12:10 Tricia Daninger Medium - 3-7 days 1/11/2016 12:10
132824 Service Desk Jeremiah Simonson unable to login to VPN 1/11/2016 9:28 Resolved Jayson Solberg Rosemount Carl Pearson 1/11/2016 9:31 Carl Pearson Medium - 3-7 days 1/11/2016 9:31
132825 Service Desk BC failed SAN drive 1/11/2016 9:31 Resolved Carl Pearson LOGIS Carl Pearson 1/11/2016 13:08 Carl Pearson Medium - 3-7 days 1/11/2016 13:08
132826 JDE HR/Payroll ACA Electronic Filing 1/11/2016 9:32Pending Client
ResponseTessa Vacek Minnetonka Nancy Hilary 1/11/2016 15:29 Nancy Hilary Medium - 3-7 days
132827 Network Services 2016 Domain Renewal - Ramsey 1/11/2016 9:33 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 8:36 Lori Hackett Medium - 3-7 days 1/13/2016 8:36
132828 Network Services 2016 Domain Renewals - Lakeville 1/11/2016 9:35 Resolved Janelle Day LOGIS Lori Hackett 1/12/2016 14:34 Lori Hackett Medium - 3-7 days 1/12/2016 14:35
132829 RecTracCrystal Event Timer died 3 times between 1/6 and 1/8 (VSI
Ticket #1213156)1/11/2016 9:38 Resolved Dan Mueller Crystal Sue Christiansen 2/23/2016 12:21 Sue Christiansen Medium - 3-7 days 2/23/2016 12:21
132830 Network Services 2016 Domain Renewals - RCECC 1/11/2016 9:39 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 15:20 Lori Hackett Medium - 3-7 days 2/3/2016 15:20
132831 Network Services 2016 Domain Renewal - DCC 1/11/2016 9:42 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 9:26 Lori Hackett Medium - 3-7 days 1/13/2016 9:26
132832 Network Services 2016 Domain Renewal - Orono 1/11/2016 9:43 Resolved Janelle Day LOGIS Lori Hackett 2/3/2016 14:08 Lori Hackett Medium - 3-7 days 2/3/2016 14:09
132833 Network Services 2016 Domain Renewal - Robbinsdale 1/11/2016 9:45 Resolved Janelle Day LOGIS Lori Hackett 1/13/2016 8:11 Lori Hackett Medium - 3-7 days 1/13/2016 8:11
132834 Infrastructure Group FW: People on hold are getting cut off 1/11/2016 9:52 Resolved Kim Mabel Richfield Jason Stickler 1/13/2016 14:59 Jason Stickler Medium - 3-7 days 1/13/2016 14:59
132835 RecTracReservations comments/questions not showing up on report -
AGAIN!1/11/2016 9:54 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/20/2016 12:59 Paul Norton Critical - 1 day 4/20/2016 12:59
132836 Service DeskPPS Database - Redirected restore to disk - PDSDB and
Rochester databases from CITY as of 1/7/161/11/2016 9:55 Resolved Lonnie Rolf LOGIS Scott Crocker 1/11/2016 10:49 Scott Crocker Medium - 3-7 days 1/11/2016 10:53
132837 Special Assessments Interest Amt not the same as County, need help 1/11/2016 9:56 Resolved Karen Macklin Shakopee Norb Vossen 1/11/2016 10:02 Norb Vossen Medium - 3-7 days 1/11/2016 10:02
132838 Infrastructure Group Waste Water VPN having intermittent issues 1/11/2016 9:59 Resolved Roger Anderson Hutchinson John Wondra 1/21/2016 8:49 Roger Anderson Medium - 3-7 days 1/21/2016 8:49
132839 Special Assessments RH - Assessment Rollover report customizations 1/11/2016 10:20 In Progress Kelly Peterson Rochester Norb Vossen 1/13/2016 12:20 Lonnie RolfProject - no specified
due date
132840 Systems Group Pydio account and login 1/11/2016 10:42 Resolved Tracy Vener West St. Paul Jeff Sibell 1/13/2016 11:28 Jeff Sibell Medium - 3-7 days 1/13/2016 11:28
132841 Service Desk New Entrust Token 1/11/2016 11:19 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 1/12/2016 13:48 Peter Carlson Medium - 3-7 days 1/12/2016 13:55
132842 Class FW: Sent from Snipping Tool 1/11/2016 11:23 Resolved Ron Waara Eagan Paul Norton 1/11/2016 11:25 Paul Norton Medium - 3-7 days 1/11/2016 11:25
132843 JDE Finance Tungsten Issue 1/11/2016 11:27 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/11/2016 12:24 Jill Davis Medium - 3-7 days 1/12/2016 8:09
132844 Infrastructure Group City of Bloomington - Moving 11 Fiber Sites to new Core 1/11/2016 11:28 Resolved Mario Jara Bloomington Adam Maloney 3/22/2016 13:06 Adam MaloneyProject - no specified
due date3/22/2016 13:06
132845 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/11/2016 11:34 Resolved Jake Wenmark Minnetonka Tricia Daninger 1/11/2016 11:42 Tricia Daninger Medium - 3-7 days 1/11/2016 11:42
132846 JDE HR/Payroll Future Data Version 1/11/2016 11:43 Resolved Wanita Williams Golden Valley Nancy Hilary 1/11/2016 12:01 Wanita Williams Medium - 3-7 days 1/11/2016 11:46
132847 JDE HR/Payroll Reset Password 1/11/2016 12:03 Resolved Eric Piper New Hope Tricia Daninger 1/12/2016 8:15 Eric Piper Medium - 3-7 days 1/12/2016 16:15
132848 Network Services Blocked Spoofed Email in IronPort 1/11/2016 12:05 Resolved Josh Wilske Eagan Brian Peterson 1/29/2016 15:08 Brian Peterson Medium - 3-7 days 1/29/2016 15:08
132849 Network Services LO Space - needs to be increased to 499 gig 1/11/2016 12:06 Resolved Ray Jozwiak LOGIS Kevin Pikkaraine 1/11/2016 21:57 Kevin Pikkaraine Medium - 3-7 days 1/11/2016 22:06
132850 Public Safety Mobiles Deactivate Entrust Token 1/11/2016 12:08 Resolved Tracy Vener West St. Paul John Nichols 1/20/2016 12:43 John Nichols Medium - 3-7 days 1/20/2016 12:43
Page 14 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132851 Systems Group FW: Shelf 1/11/2016 12:17 Resolved George Jensen Anoka County JLEC John Paulsen 1/13/2016 8:38 John Paulsen Medium - 3-7 days 1/13/2016 8:38
132852 JDE Finance Question - BU 1/11/2016 12:41 Resolved Brandi Aitkin Apple Valley Jill Davis 1/12/2016 10:33 Brandi Aitkin Medium - 3-7 days 1/19/2016 11:20
132853 Network Services Configure mvav-asr ports for encoders 1/11/2016 13:08 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 1/13/2016 15:20 Adam Maloney Medium - 3-7 days 1/13/2016 15:20
132854 PIMSEP found a permit that looks like it was overpaid/adopted
another payement from another permit1/11/2016 13:14 Resolved Maria Rucke LOGIS Maria Rucke 3/2/2016 13:10 Ray Jozwiak Critical - 1 day 3/2/2016 13:10
132855 JDE HR/Payroll access to beginning balances please 1/11/2016 13:18 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/11/2016 14:25 Nikki Heinbuch Critical - 1 day 1/12/2016 8:19
132856 PIMS FW: A change has occurred on your Payflow Gateway account. 1/11/2016 13:36 Resolved Cathy Broughten Apple Valley Maria Rucke 1/12/2016 18:26 Cathy Broughten Medium - 3-7 days 1/12/2016 18:26
132857 Special AssessmentsRH - Post Go Live data cleanup - Issue with history for parcel
6596 on assessment 703510011/11/2016 13:38 Resolved Norb Vossen LOGIS Norb Vossen 2/25/2016 13:26 Norb Vossen
Project - no specified
due date2/25/2016 13:26
132858 JDE Finance column order 1/11/2016 13:40 Resolved Brandi Aitkin Apple Valley Jill Davis 1/11/2016 14:05 Brandi Aitkin Medium - 3-7 days 1/11/2016 14:06
132859 RecTrac FW: Weekly Schedule 1/11/2016 13:41 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:31 Patty Dexter Medium - 3-7 days 4/7/2016 8:31
132860 JDE Finance 1099 Forms 1/11/2016 13:42 Resolved Kim Weckman Shakopee Jill Davis 1/11/2016 16:13 Jill Davis Medium - 3-7 days 1/11/2016 16:22
132861 Utility Billing Database view for CIS infinity 1/11/2016 13:52Pending Client
ResponseChris Jensen Coon Rapids Pam Kummer 3/25/2016 16:07 Chris Jensen Medium - 3-7 days
132862 Infrastructure Group Add Mike's IP address to shun exclusion list 1/11/2016 13:53 Resolved Mike O'Neill Burnsville Virginia Vaske 1/11/2016 16:22 Virginia Vaske Medium - 3-7 days 1/11/2016 16:22
132864 RecTrac Golden Valley: Email Receive Receipt 1/11/2016 14:13 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 3/17/2016 9:36 Sue Christiansen Medium - 3-7 days 3/17/2016 9:36
132865 JDE Finance Tungsten 1/11/2016 14:16 Resolved Lisa Reiten Apple Valley Jill Davis 1/11/2016 14:35 Lisa Reiten Medium - 3-7 days 1/11/2016 14:34
132866 JDE Finance Tungsten - Column order update 1/11/2016 14:17 Resolved Lisa Reiten Apple Valley Jill Davis 1/11/2016 14:56 Lisa Reiten Medium - 3-7 days 1/11/2016 14:38
132867 PIMS FW: Problem reported with ePermits - Shakopee 1/11/2016 14:22 Resolved Melissa Schlingman Shakopee Maria Rucke 2/26/2016 5:54 Maria Rucke Critical - 1 day 2/26/2016 5:54
132868 JDE HR/Payroll ACA Manual (and 2016 BE Issues) 1/11/2016 14:25 In Progress Jill Pocklington Coon Rapids Nancy Hilary 3/17/2016 16:05 Jill Pocklington Medium - 3-7 days
132869 PIMS Problem with ePermits - Incorrect Payments 1/11/2016 14:26 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/4/2016 8:10 Maria Rucke Medium - 3-7 days 2/4/2016 8:10
132870 PIMS Questions regarding permits and reports 1/11/2016 14:31 Resolved David Fisher Edina Maria Rucke 1/20/2016 15:43 Maria Rucke Medium - 3-7 days 1/20/2016 15:43
132871 JDE Finance Question - Payment Request 1/11/2016 14:42 Resolved Brandi Aitkin Apple Valley Jill Davis 1/11/2016 14:57 Brandi Aitkin Medium - 3-7 days 1/11/2016 14:54
132872 JDE HR/Payroll PT Holiday Accruals - best approach? 1/11/2016 14:43 New Karrie Glen Lakeville Nancy Hilary 1/11/2016 14:47 Nancy Hilary Medium - 3-7 days
132873 JDE HR/Payroll ACA Reporting 1/11/2016 14:46 New Pat Vinje
Dakota
Communications
Center
Nancy Hilary 3/1/2016 8:21 Nancy Hilary Medium - 3-7 days
132874 Infrastructure Group Change NAT for HRA Mail 1/11/2016 14:49 Resolved Ian Hardie South St. Paul Adam Maloney 1/26/2016 9:07 Adam Maloney Medium - 3-7 days 1/26/2016 9:07
132875 JDE Finance New Employee ESS Setup 1/11/2016 14:55 Resolved Julie Nowlan Coon Rapids Dave Schleicher 1/11/2016 15:10 Dave Schleicher Medium - 3-7 days 1/11/2016 15:10
132877 Tracker Admin Please add Sarah Pechacek from Coon Rapids
([email protected]) to PW1/11/2016 14:56 Resolved Dave Schleicher LOGIS Sue Christiansen 1/11/2016 15:11 Dave Schleicher Medium - 3-7 days 1/11/2016 15:07
132879 JDE HR/Payroll Leave Accruals as of 12/31 1/11/2016 15:02 Resolved Carrie Person Edina Nancy Hilary 3/1/2016 13:53 Nancy Hilary Medium - 3-7 days 3/1/2016 13:52
132880 Network Services New Police Token User 1/11/2016 15:03 Resolved Paul Schweisthal Maple Grove Peter Carlson 1/12/2016 14:06 Sue Christiansen Medium - 3-7 days 1/12/2016 13:40
132881 Infrastructure Group Two new VLANS at Edinborough Park 1/11/2016 15:04 Resolved Nick Lovejoy Edina Virginia Vaske 3/4/2016 8:15 Virginia Vaske Medium - 3-7 days 3/4/2016 8:14
132882 Service Desk User Removal 1/11/2016 15:05 Resolved Tricia Daninger LOGIS Joe Rader 1/11/2016 15:17 Joe Rader Medium - 3-7 days 1/11/2016 15:17
132883 Infrastructure Group Two new VLANs at City Hall 1/11/2016 15:05 Resolved Nick Lovejoy Edina Virginia Vaske 1/21/2016 9:33 Virginia Vaske Medium - 3-7 days 1/21/2016 9:33
132884Public Safety
DevelopmentNorthfield PD - Daily Media Report CAD - Remove POR calls 1/11/2016 15:06 Resolved Mischelle Watkins Northfield John Rogers 1/11/2016 15:09 John Rogers Medium - 3-7 days 1/11/2016 15:09
132885 JDE Finance FW: Tungsten 1/11/2016 15:09 Resolved Lisa Reiten Apple Valley Jill Davis 1/11/2016 15:46 Jill Davis Medium - 3-7 days 1/11/2016 15:46
132886 JDE HR/Payroll using 0 on all ACH next numbers 1/11/2016 15:21 New Lisa Linnane Farmington 1/11/2016 15:21 Nancy Hilary Medium - 3-7 days
132887 Tracker Admin Please add ACA as a Classification under JDE HR/Payroll 1/11/2016 15:25 Resolved Dave Schleicher LOGIS Sue Christiansen 1/11/2016 15:32 Dave Schleicher Medium - 3-7 days 1/11/2016 15:31
132888 JDE Finance New Finance Director Computer 1/11/2016 15:44 Resolved Rachel Romansky Shakopee Dave Schleicher 1/12/2016 8:44 Rachel Romansky Medium - 3-7 days 1/12/2016 8:51
132889 Network Services PCI access 1/11/2016 15:45 Resolved Nancy Johnson Crystal Jason Stickler 1/25/2016 10:35 Nancy Johnson Medium - 3-7 days 1/25/2016 11:25
132890 RecTracJanuary 8 Credit Card Problem - GL Distribution is overstated by
$25.00 (VSI Ticket #1213723)1/11/2016 15:48 Resolved Sue Watson Golden Valley Sue Christiansen 2/10/2016 12:36 Andrew Tipper Medium - 3-7 days 2/10/2016 12:27
132891 Infrastructure Group aWare appears down 1/11/2016 15:49 Resolved Patty Hartwig Brooklyn Center Jude Giron 1/25/2016 13:30 Jude Giron Medium - 3-7 days 1/25/2016 13:30
132892 JDE HR/Payroll ACA Manual and contact 1/11/2016 15:51 In Progress Wendy Brierley NWCT Nancy Hilary 1/15/2016 12:43 Nancy Hilary Medium - 3-7 days
132893 JDE HR/Payroll Rollovers 1/11/2016 16:32 Resolved Lois SpearMinnesota Transit
AuthorityNancy Hilary 1/12/2016 12:26 Nancy Hilary Medium - 3-7 days 1/12/2016 12:25
132895 JDE HR/Payroll 2015 ACA Processing (Affordable Care Act) 1/12/2016 6:52 New Nancy Hilary LOGIS Nancy Hilary 3/3/2016 15:13 Nancy Hilary Medium - 3-7 days
132896 RecTrac Hardware Disconnecting in RecTrac - FD PC1 only 1/12/2016 7:39 Resolved Sam Black Minnetonka Sue Christiansen 2/17/2016 16:28 Kelly O'Dea High - 2 days 2/17/2016 16:28
132897 Public Safety General BI Web 1/12/2016 7:56 Resolved Laurene Draper Bloomington John Rogers 1/12/2016 11:04 Laurene Draper Medium - 3-7 days 1/12/2016 8:13
Page 15 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132898 RecTrac
Refund Account 999999990 has no GL account number and its
status is inactive. So refunds are posting to the Control Account.
Is that correct? (VSI Ticket #1213695)
1/12/2016 8:10 Resolved Tom Nesseth Lakeville Sue Christiansen 2/23/2016 12:18 Sue Christiansen Medium - 3-7 days 2/23/2016 12:18
132899 Utility Billing Consumption Report request 1/12/2016 8:13 Resolved Judy Afdahl Woodbury Connie Dalsen 1/13/2016 8:42 Connie Dalsen Medium - 3-7 days 1/13/2016 8:42
132900 Infrastructure Group Need new VPN Group 1/12/2016 8:16 Resolved Marc Gade West St. Paul Virginia Vaske 2/1/2016 9:23 Virginia Vaske High - 2 days 2/1/2016 9:23
132901 Infrastructure Group Check networks for Apps.logis.org access 1/12/2016 8:18 Resolved Katie Bisek Edina John Wondra 1/13/2016 9:25 Brian Peterson Medium - 3-7 days 1/13/2016 9:25
132902 PIMS Report request - Permits not finaled - Last Inspection Date 1/12/2016 8:27 Resolved Becky Mandaville Maple Grove Judd Harper 5/6/2016 8:17 Judd Harper Medium - 8-14 days 5/6/2016 8:17
132903 Infrastructure Group Investigation of Data Consumption - Lakeville Mobiles 1/12/2016 8:37 Resolved Danny Barth Lakeville Jack Israel 2/2/2016 12:11 Jack Israel Medium - 3-7 days 2/2/2016 12:12
132904 Network ServicesMove/Add/Change - Create new voice message box - Officer
Scott G. Anderson1/12/2016 8:39 Resolved Richard Johnson New Hope Peter Carlson 1/19/2016 9:50 Peter Carlson Medium - 3-7 days 1/19/2016 10:11
132905 JDE Finance PCARD stuff 1/12/2016 8:40 Resolved Brandi Aitkin Apple Valley Jill Davis 1/12/2016 11:29 Lisa Reiten Medium - 3-7 days 2/19/2016 8:08
132906 Network Services Add Kristin Trembley to "LO-RecTrac 3.1" Distribution List 1/12/2016 8:48 Resolved Mark Vaughan Eagan Peter Carlson 1/12/2016 9:14 Peter Carlson Medium - 3-7 days 1/12/2016 9:14
132907 PIMSProblem reported with ePermits - Permits applied for on 1/8/15 -
Issued 1/11/151/12/2016 8:51 Resolved Mary LaRose New Hope Maria Rucke 1/13/2016 14:56 Maria Rucke Critical - 1 day 1/13/2016 14:56
132908 Network Services Cost for City of Golden Valley Replacement Phones 1/12/2016 8:55 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/13/2016 9:22 Lori Hackett Medium - 3-7 days 5/13/2016 9:22
132909 Utility BillingLakeville; cancel e utility for this account number 99436-
525185813: landlord entered by mistake.1/12/2016 9:13 Resolved Carol Mehlhaff Lakeville Connie Dalsen 1/12/2016 9:25 Carol Mehlhaff Medium - 3-7 days 1/12/2016 9:22
132910 JDE HR/Payroll RE: Sick Leave Accrual Adjustments 1/12/2016 9:16 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/12/2016 10:02 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:10
132911 JDE HR/Payroll 2015 Adjustments 1/12/2016 9:19 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 1/12/2016 11:15 Nikki Heinbuch Medium - 3-7 days 1/13/2016 15:00
132912 Network Services Provide quote for VG204 for St Louis Park MSC 1/12/2016 9:26 Resolved Dustin Hammond St. Louis Park Lori Hackett 4/7/2016 10:14 Lori Hackett Medium - 3-7 days 4/7/2016 10:17
132913 RecTrac Rosters Not Printing Question Text 1/12/2016 9:35 Resolved Dan Mueller Crystal Paul Norton 1/12/2016 11:29 Paul Norton Medium - 3-7 days 1/12/2016 11:29
132914 Utility Billing Finalled Acct Needs to be Active Again 1/12/2016 9:36 Resolved Joe Gibbs Eagan Pam Kummer 1/12/2016 10:16 Pam Kummer Medium - 3-7 days 1/12/2016 10:16
132915 Network Services SAN notifications at JLEC 1/12/2016 9:39 Resolved George Jensen Anoka County JLEC Brent Rebischke 2/4/2016 14:03 Brent Rebischke Medium - 3-7 days 2/4/2016 14:03
132916 Systems Group Infrastructure review for VM environment 1/12/2016 9:40 Resolved Don Tomlinson Austin Brian Peterson 1/21/2016 16:06 Brian Peterson Medium - 3-7 days 1/21/2016 16:06
132917 JDE HR/Payroll Police officer holiday accrual 1/12/2016 9:47 Resolved Shari Rains New Hope Nancy Hilary 1/12/2016 14:56 Shari Rains Medium - 3-7 days 1/12/2016 14:51
132918 JDE HR/Payroll Passive Enrollment for Dental L&T 1/12/2016 9:49 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/12/2016 10:24 Nancy Hilary Medium - 3-7 days 1/12/2016 10:23
132919 Infrastructure Group Open Firewalls for AV to connect to LOGIS vCenter 1/12/2016 9:49 Resolved Nathan Bang Apple Valley Vu Pham 1/22/2016 10:14 Vu Pham Medium - 3-7 days 1/22/2016 10:14
132920 Utility Billing utility billing login for Terri Fleck 1/12/2016 9:50 Resolved Gail Petschl Crystal Pat Lindquist 1/20/2016 9:22 Pat Lindquist Medium - 3-7 days 1/20/2016 9:22
132921 Service Desk Please sign up Jeff Sibell for BIG-IP F5 LTM training 1/12/2016 9:54 Resolved Travis Calef LOGIS Lori Hackett 1/14/2016 11:11 Lori Hackett Medium - 8-14 days 1/14/2016 11:11
132922 Service Desk Please sign up John Paulsen for Cisco UCS training 1/12/2016 9:56 Resolved Travis Calef LOGIS Lori Hackett 1/13/2016 11:12 Lori Hackett Medium - 8-14 days 1/13/2016 11:12
132923 Network Services FW: Active Long Distance 1/12/2016 9:57 Resolved Adam Wodtke West Metro Fire Carl Pearson 1/19/2016 9:44 Carl Pearson Medium - 3-7 days 1/19/2016 15:16
132924 Infrastructure GroupVPN for Rob Coli at Vermont: Rob can't get the Minnetonka
RecTrac URL to resolve when he is logged on to the VPN1/12/2016 10:15 Resolved Sue Christiansen LOGIS Adam Maloney 1/15/2016 8:58 Adam Maloney High - 2 days 1/15/2016 8:58
132925 JDE HR/Payroll Access to beginning balances 1/12/2016 10:18 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/12/2016 11:00 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:07
132926 JDE HR/Payroll 2016 BB LOGISPDBAH Security Changes 1/12/2016 10:20 New Nancy Hilary LOGIS Nikki Heinbuch 1/12/2016 10:21 Nancy Hilary Medium - 3-7 days
132927 JDE Finance use tax 1/12/2016 10:22 Resolved Lisa Reiten Apple Valley Jill Davis 1/12/2016 16:26 Jill Davis Medium - 3-7 days 1/12/2016 16:26
132928 Network Services QRadar Events Stopped due to Licensing Snafu 1/12/2016 10:27 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 1/21/2016 11:21 Dimitrios Hilton Medium - 3-7 days 1/21/2016 11:21
132929 JDE HR/Payroll Employee Termination 1/12/2016 10:30 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/12/2016 13:44 Denise Heimerman Medium - 3-7 days 1/12/2016 13:29
132930 Service Desk RMS interface to Sansio no longer working 1/12/2016 10:36 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 1/12/2016 14:12 Peter Carlson Medium - 3-7 days 1/12/2016 14:13
132931 Infrastructure Group EBHC Client Access Issue 1/12/2016 10:36 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/18/2016 13:52 Jason Stickler Medium - 3-7 days 2/18/2016 13:52
132932 Infrastructure Group LOGIS-LittleBrook cannot access account.logis.org 1/12/2016 10:37 Resolved Joe Rader LOGIS John Wondra 1/14/2016 23:53 John Wondra Medium - 3-7 days 1/14/2016 23:53
132933 Service Desk Mobility 1/12/2016 10:43 Resolved Judy Fradenburgh Bloomington Peter Carlson 1/20/2016 16:30 Judy Fradenburgh Medium - 3-7 days 1/19/2016 7:30
132934 Utility Billing Pipeline newsletter 1/12/2016 10:47 Resolved Carissa Hoyt New Hope Connie Dalsen 1/12/2016 11:05 Connie Dalsen Medium - 3-7 days 1/12/2016 11:05
132935 JDE HR/Payroll New Employees 1/12/2016 10:48 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/12/2016 12:51 Tricia Daninger Medium - 3-7 days 1/12/2016 12:51
132936 RecTracRobbinsdale (RE LOGIS firewall issue on 1/4/16) - Watching a
$122 registration payment from 1/4/16 at 7:13 p.m.1/12/2016 10:49 Resolved Arlene Frie Robbinsdale Sue Christiansen 1/14/2016 9:44 Sue Christiansen Medium - 3-7 days 1/14/2016 9:44
132937 JDE HR/Payroll Termed EEs on PDBA History 1/12/2016 11:03 In Progress Jill Berger Brooklyn Center Nancy Hilary 1/12/2016 16:25 Nancy Hilary Medium - 3-7 days
Page 16 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132938 JDE Finance Item with wrong coder attached 1/12/2016 11:07 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/12/2016 11:30 Jill Davis Medium - 3-7 days 1/12/2016 11:30
132939 Network Services EA-WEB1 server having SEP alerts 1/12/2016 11:08 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/8/2016 9:20 Dimitrios Hilton Medium - 3-7 days 2/8/2016 9:20
132940 Service Desk Nagios 1/12/2016 11:08 Resolved James Goldenstein Eden Prairie Joe Rader 1/12/2016 11:13 Joe Rader Medium - 3-7 days 1/12/2016 11:13
132941 Public Safety RecordsFW: Message from "RNP0026736132FB" - Event cannot be
closed1/12/2016 11:12 Resolved Christine O'Donnell Bloomington Renee Hosch 1/13/2016 13:28 Tom Folie Medium - 3-7 days 1/13/2016 13:28
132942 Network Services CIS Infinity TEST Databases Refresh 1/12/2016 11:21 Resolved Connie Dalsen LOGIS Jeff Sibell 2/3/2016 9:57 Jeff Sibell Medium - 3-7 days 2/3/2016 9:57
132943 Network Services State DNS entries for Video Conferencing TelePresence System 1/12/2016 11:34 Resolved Jude Giron LOGIS Jeff Sibell 1/12/2016 14:01 Jeff Sibell Medium - 3-7 days 1/12/2016 14:01
132945 JDE HR/Payroll Requesting Vacation Leave Accrual Table Change - TEAMSTERS 1/12/2016 11:50 Resolved Sharon More South St. Paul Nikki Heinbuch 1/12/2016 13:41 Nikki Heinbuch Medium - 3-7 days 1/13/2016 8:10
132946 JDE HR/Payroll New ESS User 1/12/2016 11:55 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/15/2016 14:25 Tricia Daninger Medium - 3-7 days 1/15/2016 14:25
132947 Network ServicesPassword Re-set Request for BI Web - NEEDS AD ACCOUNT
REACTIVATED1/12/2016 11:55 Resolved Christine Waltz West St. Paul Peter Carlson 2/11/2016 9:23 Christine Waltz High - 2 days 1/12/2016 14:49
132948 Public Safety General Request to Deactivate 2 Employees 1/12/2016 12:00 Resolved Christine Waltz West St. Paul 1/12/2016 14:10 Rich Sonenblum Medium - 3-7 days 1/12/2016 14:10
132949 Service Desk Police Main Line Reconfiguration 1/12/2016 12:04 Resolved Patty Hartwig Brooklyn Center Carl Pearson 3/28/2016 10:53 Carl PearsonProject - no specified
due date3/28/2016 10:53
132950 RecTrac 2nd e-mail address 1/12/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 3/7/2016 16:06 Paul Norton Medium - 3-7 days 3/7/2016 16:06
132951 Network Services 2016 Staff Augmentation 1/12/2016 12:13 Resolved Dean Busch Robbinsdale Chad Remick 1/12/2016 12:14 Janelle Day Medium - 3-7 days 1/12/2016 12:14
132952 RecTracMinnetonka: Credit card processing down between 12:26 p.m.
and 12:58 p.m. on 1/12/16 (VSI Ticket #1213847)1/12/2016 12:27 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/1/2016 10:28 Sue Christiansen Critical - 1 day 3/1/2016 10:28
132953 JDE HR/Payroll Payroll Journal Entry Expense Code 1/12/2016 12:37 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/12/2016 14:31 Rhonda O'Loughlin Medium - 3-7 days 1/14/2016 12:40
132954 Infrastructure Group Internet slowness 1/12/2016 12:43 Resolved James Goldenstein Eden Prairie Jason Stickler 1/13/2016 8:46 Jason Stickler Medium - 3-7 days 1/13/2016 8:47
132955 JDE HR/Payroll help with float and holiday grant for a few employees 1/12/2016 12:48 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/13/2016 8:44 Nikki Heinbuch Critical - 1 day 1/13/2016 14:46
132956 Service Desk Need SFP for the move 1/12/2016 12:55 Resolved Kyle Johannes Bloomington Lori Hackett 2/12/2016 15:53 Lori HackettProject - no specified
due date2/12/2016 15:53
132957 JDE Finance Purchasing card report for council 1/12/2016 13:25 Resolved Ayca Andrews Eden Prairie Jill Davis 1/12/2016 14:33 Ayca Andrews Medium - 3-7 days 1/12/2016 13:30
132958 JDE HR/Payroll BW timecards not processing 1/12/2016 13:51 Resolved Patti Kent Shakopee Nancy Hilary 1/12/2016 14:42 Nancy Hilary Medium - 3-7 days 1/12/2016 14:42
132959 Network Services New MVL Call Tree 1/12/2016 13:58 Resolved Kim Mabel Richfield Joe Rader 2/25/2016 14:45 Joe Rader Medium - 3-7 days 2/25/2016 14:45
132960 JDE HR/Payroll Comp Sev Pay / PERA 1/12/2016 14:18 Resolved Greg Moeller Crystal Nancy Hilary 1/12/2016 16:01 Nancy Hilary Medium - 3-7 days 1/12/2016 16:01
132961 RecTrac why does cancelled reservation still show up on the schedule? 1/12/2016 14:19 Resolved Patty Dexter Lakeville Paul Norton 3/17/2016 16:34 Paul Norton Medium - 3-7 days 3/17/2016 16:34
132962 Infrastructure Group SPPD Tunnel for Tri-Tech/RMS 1/12/2016 14:19 Resolved Rick Naumann St. Paul Adam Maloney 4/6/2016 10:30 Adam Maloney Medium - 3-7 days 4/6/2016 10:30
132963 Service Desk Order phones to replenish hot swap inventory 1/12/2016 14:30 Resolved Peter Carlson LOGIS Lori Hackett 2/16/2016 9:52 Lori Hackett Medium - 3-7 days 2/16/2016 9:52
132964 JDE HR/Payroll RE: Floating Holiday 1/12/2016 14:51 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/12/2016 15:41 Nikki Heinbuch Medium - 3-7 days 1/13/2016 9:40
132965 JDE Finance Deleting a processing job 1/12/2016 15:03 Resolved Cathy Broughten Apple Valley Jill Davis 1/12/2016 15:05 Cathy Broughten Medium - 3-7 days 1/12/2016 15:06
132966 Systems Group Vsphere Replications Access for Coon Rapids 1/12/2016 15:13 Resolved Shawn Rung Coon Rapids Brian Peterson 1/19/2016 13:52 Brian Peterson Medium - 3-7 days 1/19/2016 13:39
132967 JDE HR/Payroll Union Change & Time off 1/12/2016 15:15 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/13/2016 11:23 Nikki Heinbuch Medium - 3-7 days 1/14/2016 12:40
132968 Service Desk Web Sense Change 1/12/2016 15:20 Resolved David Klitzke Orono Carl Pearson 1/13/2016 8:33 Carl Pearson Medium - 3-7 days 1/13/2016 8:33
132969 JDE HR/Payroll New Hire = new process 1/12/2016 15:24 Resolved Eve Lomaistro New Hope Nancy Hilary 1/13/2016 8:02 Eve Lomaistro Medium - 3-7 days 1/13/2016 8:02
132970 JDE HR/Payroll New ESS User 1/12/2016 15:27 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/12/2016 15:37 Tricia Daninger Medium - 3-7 days 1/12/2016 15:36
132971 JDE HR/Payroll FileZilla and Payroll Direct Deposit File 1/12/2016 15:32 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 1/13/2016 7:35 Dave Schleicher Medium - 3-7 days 1/13/2016 7:35
132972 Systems Group psdsprifbrweb Disks is WARNING 1/12/2016 15:39 Resolved Joe Rader LOGIS Keith Michaels 1/12/2016 16:15 Keith Michaels Medium - 3-7 days 1/12/2016 16:15
132973 Utility Billing 9389 Bass Creek Cir-Reverse online Payment 1/12/2016 15:41 Resolved Carissa Hoyt New Hope Pam Kummer 1/13/2016 13:26 Pam Kummer Medium - 3-7 days 1/13/2016 13:26
132974 JDE HR/Payroll Shift Diff Code 1/12/2016 15:48 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/13/2016 11:10 Nikki Heinbuch Medium - 3-7 days 1/13/2016 14:48
132975 Special Assessments EA - Another correction to PDS 1/12/2016 15:56 Resolved Alexandra O'Leary Eagan Norb Vossen 1/13/2016 7:31 Norb Vossen Medium - 3-7 days 1/13/2016 7:31
132976 JDE HR/Payroll Comp Sev Pay / PERA 1/12/2016 16:00 Resolved Greg Moeller Crystal Nancy Hilary 1/13/2016 12:05 Greg Moeller Medium - 3-7 days 2/11/2016 10:30
132977 PIMS ePermits PayPal / Internet Merchant Bank setup info 1/12/2016 16:04 Resolved Angie McIntire Ramsey Maria Rucke 2/7/2016 15:16 Maria Rucke Medium - 3-7 days 2/7/2016 15:16
132978 JDE HR/Payroll Floating Holidays 1/12/2016 16:07 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 1/12/2016 16:26 Nikki Heinbuch Medium - 3-7 days 1/13/2016 9:19
132979 PIMSePermits web site - Production - Blind search (not logged in) -
Select add fees to cart - error message pops up1/12/2016 16:09 Resolved Maria Rucke LOGIS Maria Rucke 5/3/2016 18:03 Maria Rucke Medium - 3-7 days 5/3/2016 18:03
132980 PIMSePermit issue - contractor able to pull permit and wasn't
approved1/12/2016 16:25 Resolved Lisa Morrill Eden Prairie Judd Harper 1/13/2016 10:59 Judd Harper Medium - 8-14 days 1/13/2016 9:32
132981 Systems Group JLEC Fire Pydio site 1/12/2016 16:35 Resolved Jeff Sibell LOGIS Jeff Sibell 1/13/2016 11:27 Jeff Sibell Medium - 3-7 days 1/13/2016 11:27
Page 17 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
132982 Network Services Check VPN to St Paul 1/12/2016 17:42 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 1/13/2016 15:00 Adam Maloney Medium - 3-7 days 1/13/2016 15:00
132983 Infrastructure Group GV New Brookview Facility 1/12/2016 20:54 In Progress Beth Yurchisin Golden Valley Jack Israel 3/21/2016 12:11 Jack IsraelProject - no specified
due date
132984 Service Desk CommVault Training for Scott Crocker 1/12/2016 22:57 Resolved Janelle Day LOGIS Lori Hackett 1/15/2016 10:42 Lori Hackett Medium - 3-7 days 1/15/2016 10:43
132985 PIMS RPZ changes to letters 1/13/2016 7:58 Resolved Dawn Erickson Lakeville Tim Lovestrand 4/7/2016 13:53 Tim Lovestrand Medium - 3-7 days 4/7/2016 13:53
132986 PIMS ePermits extra info?? 1/13/2016 8:00 Resolved Kim Woog South St. Paul Maria Rucke 2/7/2016 15:15 Maria Rucke Medium - 3-7 days 2/7/2016 15:15
132987 Infrastructure Group Network Diagram 1/13/2016 8:01 Resolved Tom Folie LOGIS Jack Israel 1/14/2016 8:11 Jack Israel High - 2 days 1/14/2016 10:32
132988 Network Services RO Liquor Store PCI Segmentation 1/13/2016 8:05 Client to Test Dean Busch Robbinsdale Jason Stickler 4/20/2016 8:00 Jason Stickler Medium - 3-7 days
132989 JDE HR/Payroll Interim for review 1/13/2016 8:16 Resolved Renee Korts Maple Grove Nikki Heinbuch 1/13/2016 8:21 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:29
132990 Service Desk AD Enable 1/13/2016 8:16 Resolved Stefan Bakken Lakeville Joe Rader 1/13/2016 9:28 Joe Rader Medium - 3-7 days 1/13/2016 9:28
132991 Service Desk Cisco AnyConnect - Windows 10 1/13/2016 8:24 Resolved Matthew Haga Crystal Peter Carlson 2/2/2016 9:46 Peter Carlson Medium - 3-7 days 2/2/2016 9:45
132992 Public Safety GeneralURGENT- Incident won't show up in 2B Entered from CAD in
LRMS1/13/2016 8:28 Resolved Lynn Vasquez Eagan Renee Hosch 1/13/2016 9:18 John Rogers Critical - 1 day 1/13/2016 9:18
132993 Service Desk FW: [Ticket #5995] CIS to Cartegraph Transfer 1/13/2016 8:29 Resolved Deb Montilino St. Louis Park Joe Rader 1/13/2016 9:40 Joe Rader Medium - 3-7 days 1/13/2016 9:40
132994 JDE HR/Payroll Change to using Auto Pay Type 99 1/13/2016 8:34 Resolved Sharon More South St. Paul Nikki Heinbuch 1/13/2016 9:09 Nikki Heinbuch Medium - 3-7 days 1/13/2016 10:09
132995 JDE Finance DocuScan licenses 1/13/2016 8:44 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 1/20/2016 11:09 Margaret 'Maggie' Wagner Medium - 3-7 days 1/20/2016 10:34
132996 Network Services UCS Order JDE - LOGIS 1/13/2016 8:47 Resolved Janelle Day LOGIS Lori Hackett 3/18/2016 13:50 Janelle Day Medium - 3-7 days 3/18/2016 13:50
132997 JDE Finance NonPO AV TimeOut? 1/13/2016 8:48 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/13/2016 9:58 Jill Davis Medium - 3-7 days 1/13/2016 9:58
132998 Systems GroupRemove the EPILOG virtual applications servers from the LOGIS
and DMZ domain.1/13/2016 8:49 Resolved Kevin Pikkaraine LOGIS John Paulsen 1/26/2016 12:56 John Paulsen Medium - 3-7 days 1/26/2016 12:57
132999 PIMS Report need: 1/13/2016 8:50 Resolved Julie Silverberg White Bear Lake Judd Harper 2/25/2016 8:46 Judd Harper Medium - 3-7 days 2/25/2016 8:46
133000 JDE HR/Payroll Access to Accrual Beginning Balances 1/13/2016 8:53 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/13/2016 9:17 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:28
133001 Systems GroupDatastore is not named properly for the servers that are
installed in it.1/13/2016 8:54 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 1/15/2016 14:55 Jeff Sibell Medium - 3-7 days 1/15/2016 14:55
133002 JDE HR/Payroll PLEASE RE-SET my PASSWORD 1/13/2016 9:05 Resolved Norma Glagus Golden Valley Tricia Daninger 1/13/2016 9:21 Tricia Daninger Medium - 3-7 days 1/13/2016 9:21
133003 JDE HR/Payroll Restoring Favorites 1/13/2016 9:18 Resolved Lori Vail St. Louis Park Dave Schleicher 1/25/2016 15:32 Lori Vail Medium - 3-7 days 1/25/2016 15:55
133004 Utility Billing finalled accounts 1/13/2016 9:23 Resolved Jennifer Morse White Bear Lake Pat Lindquist 1/13/2016 11:31 Pat LindquistProject - no specified
due date1/13/2016 11:03
133005 Utility Billing She has two domain account, wants one deleted 1/13/2016 9:31 Resolved Lori Lohmann Edina Pam Kummer 1/13/2016 13:33 Pam Kummer High - 2 days 1/13/2016 13:33
133006 Network Services Rogue Wireless Device Software 1/13/2016 9:40 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/1/2016 9:17 Dimitrios Hilton Medium - 3-7 days 3/1/2016 9:17
133007 Service Desk Quote AP's for FA Police 1/13/2016 9:41 Resolved Jim Constantineau Farmington Lori Hackett 2/12/2016 9:55 Adam Maloney Medium - 3-7 days 2/12/2016 9:54
133008 Infrastructure Group Tracking Down IP/MAC 1/13/2016 9:52 Resolved James Goldenstein Eden Prairie 1/13/2016 10:08 James Goldenstein Medium - 3-7 days 1/13/2016 10:08
133009 Service Desk Entrust Token Problem 1/13/2016 9:54 Resolved Tracy Vener West St. Paul Joe Rader 1/13/2016 11:39 Tracy Vener Medium - 3-7 days 1/13/2016 11:38
133010 Service Desk FW: Logging in to squad computer with token 1/13/2016 9:57 Resolved Jason Ehlers LOGIS Joe Rader 1/19/2016 10:56 Joe Rader Medium - 3-7 days 1/19/2016 10:56
133011 PIMS Delete payments 1/13/2016 9:59 Resolved Jane Timm Edina Jane Watje 1/13/2016 10:03 Jane Watje Medium - 3-7 days 1/13/2016 10:03
133012 Service Desk Apple Configurator Question 1/13/2016 9:59 Resolved Nikki Farrow St. Louis Park Joe Rader 1/13/2016 10:28 Joe Rader Medium - 3-7 days 1/13/2016 10:28
133013 JDE HR/Payrollnew hire Benjamin Fleser 134582 setup for ess accrual and time
entry thanks1/13/2016 10:09 Resolved Julie Nowlan Coon Rapids Tricia Daninger 1/13/2016 16:17 Julie Nowlan Medium - 3-7 days 1/13/2016 15:45
133014 Infrastructure Group Slow download speeds 1/13/2016 10:13 Resolved Taylor George Apple Valley Virginia Vaske 1/26/2016 11:02 Virginia Vaske Medium - 3-7 days 1/26/2016 11:02
133015 Service Desk Token Reassignment and Deactivation 1/13/2016 10:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 1/13/2016 10:37 Joe Rader Medium - 3-7 days 1/13/2016 10:37
133016 Property Data SL - Characteristic Screen 1/13/2016 10:19 Resolved Marty Fechner St. Louis Park Norb Vossen 1/13/2016 13:23 Norb Vossen Medium - 3-7 days 1/13/2016 13:23
133017 PIMS Application fees 1/13/2016 10:23 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 11:55 Judd Harper Medium - 3-7 days 2/8/2016 16:20
133018 PIMS
ePermits Enhancement - Please add Applied Date From/To to
search screen and add Applied Date column to search results
grid
1/13/2016 10:26 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 10:32 Maria RuckeProject - no specified
due date
133019 JDE Finance Report data selection change 1/13/2016 10:27 Resolved Kerri Kindsvater White Bear Lake Dave Schleicher 1/13/2016 10:58 Kerri Kindsvater Medium - 3-7 days 1/13/2016 10:56
133020 JDE Finance PO 1729 1/13/2016 10:32 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/19/2016 14:54 Jill Davis Medium - 3-7 days 1/20/2016 8:40
133021 PIMS
ePermits Enhancement - Please add a section in ePermits to
distinguish between ePlan Review Permits and Non ePlan
Review Permits
1/13/2016 10:32 New Maria Rucke LOGIS Jim HaldProject - no specified
due date
Page 18 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133022 Service Desk Infortel Question 1/13/2016 10:33 Resolved Judy Fradenburgh Bloomington Carl Pearson 1/20/2016 13:20 Carl Pearson Medium - 3-7 days 1/20/2016 13:20
133023 Infrastructure Group Can you find this? 1/13/2016 10:40 Resolved James Goldenstein Eden Prairie Vu Pham 1/21/2016 13:20 Vu Pham Medium - 3-7 days 1/21/2016 13:20
133024 JDE HR/Payroll ACA Implementation 1/13/2016 10:46Pending Client
ResponseTessa Vacek Minnetonka Nancy Hilary 1/28/2016 12:03 Nancy Hilary Medium - 3-7 days
133025 RecTrac Peterson refund incident 1/13/2016 10:50 Resolved Rosemary Mikkelson Lakeville Paul Norton 1/15/2016 11:39 Rosemary Mikkelson Medium - 3-7 days 1/15/2016 10:07
133026 JDE HR/Payroll DBA Limit on Pay Period Dollars 1/13/2016 10:52 Resolved Shari Rains New Hope Nikki Heinbuch 1/13/2016 11:08 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:29
133027 Infrastructure Group New switch for Southdale PD station 1/13/2016 10:55 Resolved Ryan Browning Edina Vu Pham 5/19/2016 15:25 Ryan Browning Medium - 3-7 days 5/19/2016 15:24
133028 Service Desk Add SLP user to GAL 1/13/2016 11:05 Resolved Maria Rucke LOGIS Joe Rader 1/13/2016 11:19 Joe Rader Medium - 3-7 days 1/13/2016 11:19
133029 Network Services Changes to IT Help Desk Voicemail 1/13/2016 11:06 Resolved Sally Morton Richfield Carl Pearson 1/22/2016 15:15 Sally Morton Medium - 3-7 days 1/22/2016 15:14
133030 RecTrac#2 Priority: Healthways Fitness Kiosk Check-in (VSI Ticket
#1216219) - class time (for all classes) still shows "12:00 a.m."1/13/2016 11:12 In Progress Rosemary Mikkelson Lakeville Sue Christiansen 5/27/2016 16:15 Sue Christiansen High - 2 days
133031 JDE HR/Payroll interims 1/13/2016 11:27 Resolved Greg Moeller Crystal Nikki Heinbuch 1/13/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/14/2016 8:26
133033 Network Services BV would like information on port 1/13/2016 11:30 Resolved Mike O'Neill Burnsville Jack Israel 1/13/2016 11:48 Jack Israel Medium - 3-7 days 1/14/2016 6:51
133035 JDE Finance FW: Tungsten 1/13/2016 11:36 Resolved Lisa Reiten Apple Valley Jill Davis 1/13/2016 12:13 Lisa Reiten Medium - 3-7 days 1/13/2016 13:41
133037 JDE HR/Payroll Benefits Term 1/13/2016 11:53 Resolved Cassi McMayer Edina Nancy Hilary 1/13/2016 16:36 Nancy Hilary Medium - 3-7 days 1/13/2016 16:36
133038 Service Desk New Police Officers - VPN 1/13/2016 11:53 Resolved Matthew Haga Crystal Joe Rader 1/13/2016 15:14 Joe Rader Medium - 3-7 days 1/13/2016 15:14
133039Public Safety
DevelopmentDisable Incident Type/Dispo triggers for CAD to Tritech RMS 1/13/2016 11:53 Resolved Sue Setter Maple Grove Matt O'Brien 1/13/2016 11:56 Matt O'Brien Medium - 3-7 days 1/13/2016 11:58
133040 JDE HR/Payroll EE 115215 History Merge incorrect 1/13/2016 11:58 Resolved Jeff Zuba Robbinsdale Nancy Hilary 1/15/2016 12:01 Nancy Hilary Medium - 3-7 days 1/15/2016 12:00
133041 JDE HR/Payroll Duplicate/Incorrect DBAs 1/13/2016 11:59Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 1/13/2016 15:53 Nancy Hilary Medium - 3-7 days
133043 JDE HR/Payroll Pay Status 06|PS LOGIS values not recognized during Rollovers 1/13/2016 12:17 New Nancy Hilary LOGIS Nancy Hilary 1/14/2016 12:38 Nancy Hilary Medium - 3-7 days
133044 JDE HR/Payroll new hire setup in jde ess for accrual and time entry 1/13/2016 12:22 Resolved Julie Nowlan Coon Rapids Tricia Daninger 1/13/2016 15:51 Tricia Daninger Medium - 3-7 days 1/13/2016 15:50
133045 Service Desk E-Patrol Lockout - Alex Johannes 1/13/2016 12:30 Resolved Stefan Bakken Lakeville Chad Remick 1/14/2016 7:49 Chad Remick Medium - 3-7 days 1/14/2016 7:50
133046 JDE HR/Payroll Error on Proof Journal - Found after Final Update - Help 1/13/2016 12:43 Resolved Wanita Williams Golden Valley Dave Schleicher 1/13/2016 13:51 Dave Schleicher Critical - 1 day 1/13/2016 13:51
133047 JDE HR/Payroll Exempt pay not calculating correctly 1/13/2016 13:24Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 1/13/2016 15:54 Nancy Hilary Medium - 3-7 days
133048 Special Assessments SP - Remove Rollover Payment 1/13/2016 13:25 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:35 Norb Vossen Medium - 3-7 days 1/13/2016 13:35
133049 Special Assessments SP Remove Rollover Payment 1/13/2016 13:26 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:32 Norb Vossen Medium - 3-7 days 1/13/2016 13:32
133050 Special Assessments SP Remove another Rollover Payment 1/13/2016 13:26 Resolved Lynn Moser St. Paul Norb Vossen 1/13/2016 13:31 Norb Vossen Medium - 3-7 days 1/13/2016 13:31
133051 Network Services Delete duplicate AD Profile 1/13/2016 13:31 Resolved Pam Kummer LOGIS Joe Rader 1/13/2016 14:10 Joe Rader Medium - 3-7 days 1/13/2016 14:10
133052 Tracker AdminPhaseware Tracker - email sent from Tracker not showing up in
Inc 1328001/13/2016 13:33 Resolved Pat Lindquist LOGIS Sue Christiansen 1/13/2016 14:27 Sue Christiansen Medium - 3-7 days 1/13/2016 14:28
133053 JDE HR/Payroll WBL - Final Leave Accrual (12/25 and 12/31) 1/13/2016 13:35 In Progress Sandra Tauer White Bear Lake Nancy Hilary 2/2/2016 11:13 Nancy Hilary Medium - 3-7 days
133054 JDE HR/Payroll Year End Leave Accrual Report 1/13/2016 13:38 In Progress Pat Vinje
Dakota
Communications
Center
Nancy Hilary 1/15/2016 11:13 Nancy Hilary Medium - 3-7 days
133056 Service DeskAdd Patty Ruedy and Rosemary Mikkelson (Lakeville) to the LO
RecTrac 3.1 <[email protected]> email group1/13/2016 13:48 Resolved Sue Christiansen LOGIS Scott Crocker 1/13/2016 14:12 Sue Christiansen Medium - 3-7 days 1/13/2016 14:12
133057 JDE HR/Payroll RE: Maternity Leave Without Pay 1/13/2016 13:49Pending Client
ResponseCindy Nelson Ramsey Nancy Hilary 2/11/2016 12:28 Nancy Hilary Medium - 3-7 days
133058 Network Services IPCC Question 1/13/2016 13:54 Resolved Jeff Dulac Minnetonka Carl Pearson 1/25/2016 9:32 Carl Pearson Medium - 3-7 days 1/25/2016 9:32
133059 Service Desk FW: Disable officer accounts 1/13/2016 13:54 Resolved Terry Hoium LOGIS Scott Crocker 1/19/2016 8:10 Scott Crocker Medium - 3-7 days 1/19/2016 8:11
133060 Service Desk New RSC Dispatch Employee Setup 1/13/2016 13:57 Resolved Rich Sonenblum LOGIS 1/13/2016 14:22 Scott Crocker Medium - 3-7 days 1/13/2016 14:23
133061 JDE Finance 1099 Corrections 1/13/2016 14:05 Resolved Kim Weckman Shakopee Jill Davis 1/13/2016 14:23 Kim Weckman Medium - 3-7 days 1/13/2016 14:22
133062 JDE HR/Payroll Leave Accruals as of 12/31/2015 1/13/2016 14:11 Resolved Wanita Williams Golden Valley Nancy Hilary 2/4/2016 10:12 Wanita Williams Medium - 3-7 days 2/4/2016 10:14
133063 JDE HR/Payroll Leave Accrual Report as of 12/31/15 1/13/2016 14:14 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/15/2016 12:59 Rhonda O'Loughlin Medium - 3-7 days 1/15/2016 12:54
133064 JDE HR/Payroll 1310 should be for police but not fire 1/13/2016 14:16 Resolved Patti Kent Shakopee Nancy Hilary 1/13/2016 14:52 Nancy Hilary Medium - 3-7 days 1/13/2016 14:52
133065 Network Services FW: New SFTP server 1/13/2016 14:25 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 1/26/2016 9:01 Kevin Pikkaraine Medium - 3-7 days 1/26/2016 13:15
133068 JDE HR/Payroll Microsoft Edge Browser Testing 1/13/2016 14:30 Resolved Sandra Tauer White Bear Lake Tricia Daninger 1/13/2016 14:34 Sandra Tauer Medium - 3-7 days 1/13/2016 14:32
133069 Special AssessmentsRH - Go Live process - Assessment Projects - Change Delinquent
Utilities improvement type1/13/2016 14:39 Resolved Kelly Peterson Rochester Lonnie Rolf 1/13/2016 14:56 Lonnie Rolf Medium - 3-7 days 1/13/2016 14:56
133070 JDE Finance Inventory items with negative values 1/13/2016 14:48 Resolved Kathleen Hall Maple Grove Jill Davis 1/14/2016 14:49 Jill Davis Medium - 3-7 days 1/14/2016 14:49
Page 19 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133071 JDE HR/Payroll Turn Off Auto Pay - Stopped the pay type 850 Flex Schedule 1/13/2016 14:53Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 1/13/2016 15:08 Nancy Hilary Medium - 3-7 days
133072 Special Assessments RH - Coding Customizations - Assessment Projects 1/13/2016 14:57 In Progress Logis Internal LOGIS Lonnie RolfProject - no specified
due date
133073 JDE Finance Docuscan batch delete request 1/13/2016 14:58 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/13/2016 16:24 Jill Davis Medium - 3-7 days 1/13/2016 16:24
133074 RecTrac Updating Grades 1/13/2016 14:59 Resolved Ann Davy Minnetonka Paul Norton 2/16/2016 15:45 Kelly O'Dea Medium - 3-7 days 2/16/2016 15:45
133075 Special AssessmentsRH - Assessment Projects - Allow a negative value for the
quantity for a parcel charge1/13/2016 15:04 Ready for Release Kelly Peterson Rochester Norb Vossen 5/30/2016 14:07 Norb Vossen
Project - no specified
due date
133076 Service Desk Call Center Changes 1/13/2016 15:05 Resolved Judy Fradenburgh Bloomington Carl Pearson 1/25/2016 9:35 Judy Fradenburgh Medium - 3-7 days 1/25/2016 9:34
133077 Network Services Website Wont Load 1/13/2016 15:06 Resolved Don Rambow White Bear Lake Chad Remick 1/14/2016 7:59 Chad Remick Medium - 3-7 days 1/14/2016 8:01
133078 JDE Finance New Printer ? 1/13/2016 15:08 Resolved Kyle Sawyer Edina Dave Schleicher 1/13/2016 15:16 Kyle Sawyer Medium - 3-7 days 1/13/2016 15:15
133079Public Safety
DevelopmentBloomington PD - Trespass Advisory Report for BI Web 1/13/2016 15:19 Resolved Rachel Dahlquist Bloomington John Rogers 1/13/2016 15:23 John Rogers Medium - 3-7 days 1/13/2016 15:23
133080 JDE Finance Destruction Date 1/13/2016 15:25 Resolved Sue Fogal Brooklyn Center Dave Schleicher 1/14/2016 8:42 Sue Fogal Medium - 3-7 days 1/14/2016 8:33
133081 Utility Billing Remove account 1/13/2016 15:30 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 1/15/2016 9:52 Pat Lindquist Medium - 3-7 days 1/15/2016 9:52
133082 JDE HR/Payroll Employee Termination 1/13/2016 15:35 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/13/2016 15:51 Tricia Daninger Medium - 3-7 days 1/21/2016 16:09
133084 Service Desk Can't write to my shared drive on lo-fs2 1/13/2016 15:49 Resolved Virginia Vaske LOGIS Joe Rader 1/15/2016 9:04 Virginia Vaske Medium - 3-7 days 1/15/2016 9:03
133085 PIMSPlan Applicant / Plan Submitter - PIMS and ePermits - Sync
Names1/13/2016 15:52 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 10:26 Maria Rucke
Project - no specified
due date
133087 Network ServicesInform RMS client users need write permission to
\\rmsprod.logis.org file share1/13/2016 16:01 In Progress Tom Folie LOGIS Kevin Pikkaraine 1/14/2016 7:47 Travis Calef Medium - 3-7 days
133088 Systems Group Old Website Clean Up 1/13/2016 16:03 Resolved Sally Morton Richfield Jeff Sibell 3/14/2016 14:43 Jeff Sibell Medium - 8-14 days 3/14/2016 14:43
133089 JDE Finance No approver name? 1/13/2016 16:13 Resolved Brandi Aitkin Apple Valley Jill Davis 1/14/2016 8:53 Brandi Aitkin Medium - 3-7 days 1/14/2016 8:33
133090 Utility Billing DELETE .LINK ACCOUNT 1/13/2016 16:23 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 1/13/2016 16:28 Pat Lindquist Medium - 3-7 days 1/13/2016 16:28
133091 JDE HR/Payroll ACA Reporting (COBRA?) 1/13/2016 16:33 New Larry Jacobson Robbinsdale Nancy Hilary 3/1/2016 8:01 Nancy Hilary Medium - 3-7 days
133093 JDE HR/Payroll Error on Journal Proof Error Report 1/13/2016 17:38 Resolved Patti Kent Shakopee Nancy Hilary 1/15/2016 12:29 Patti Kent Medium - 3-7 days 1/15/2016 11:46
133095 RecTracPARENT: Lakeville POS Venue Ticketing (Ross Tenaglia is
working on this - see child incidents1/14/2016 7:16 Resolved Logis Internal LOGIS Sue Christiansen 5/10/2016 11:21 Sue Christiansen
Project - no specified
due date5/10/2016 11:21
133096 Systems Group PROBLEM Service Alert - Disks is WARNING 1/14/2016 7:24 Resolved Nagios XI LOGIS Keith Michaels 1/15/2016 9:18 Keith Michaels Medium - 3-7 days 1/15/2016 9:18
133097 PIMS Critical Error when attempting to email from PIMS 1/14/2016 7:45 Resolved Penny Stewart Apple Valley Maria Rucke 1/20/2016 15:37 Maria Rucke Medium - 3-7 days 1/20/2016 15:37
133098 Service Desk JDE Restore 1/14/2016 7:45 Resolved Jill Davis LOGIS Peter Carlson 1/14/2016 8:56 Jill Davis Medium - 3-7 days 1/14/2016 9:19
133099 Utility Billing new password for counter pc 1/14/2016 7:54 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/14/2016 8:10 Connie Dalsen Critical - 1 day 1/14/2016 8:10
133100 Infrastructure Group Please remove IP Address from JDE server access for Insight 1/14/2016 8:05 Resolved Dave Schleicher LOGIS Jason Stickler 1/15/2016 8:58 Dave Schleicher Medium - 3-7 days 1/15/2016 8:54
133101 JDE Finance budget 1/14/2016 8:08 Resolved Melissa Schlingman Shakopee Dave Schleicher 1/14/2016 9:06 Dave Schleicher Medium - 3-7 days 1/14/2016 8:49
133102 JDE HR/Payroll accruals 1/14/2016 8:27 Resolved Greg Moeller Crystal Nancy Hilary 1/15/2016 12:56 Nancy Hilary Medium - 3-7 days 2/11/2016 10:31
133103 Network Services Critical Error when attempting to email from PIMS 1/14/2016 8:43 Resolved Penny Stewart Apple Valley Brian Peterson 1/19/2016 9:58 Brian Peterson Medium - 3-7 days 1/19/2016 9:58
133104 JDE HR/Payroll 2015 W2 Reports duplicate 1/14/2016 8:53 Resolved Kathy Jo Price Apple Valley Nancy Hilary 1/14/2016 10:03 Kathy Jo Price Medium - 3-7 days 2/1/2016 11:05
133105 Network Services Enable TLS 1.0, 1.1 & 1.2 via GPO 1/14/2016 8:56 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:07 Chad Remick Medium - 3-7 days 3/7/2016 10:07
133106 Network Services Stratus support renewal 1/14/2016 8:59 Resolved George Jensen Anoka County JLEC Janelle Day 3/23/2016 14:09 Janelle Day Medium - 3-7 days 3/23/2016 14:09
133107 Infrastructure Group Familink 1/14/2016 9:03 Resolved James Goldenstein Eden Prairie Jason Stickler 2/4/2016 6:30 Jason Stickler Medium - 3-7 days 2/4/2016 6:30
133108 Service Desk wmf-mail.westmetrofire.com/Disks is WARNING 1/14/2016 9:06 Resolved Adam Wodtke West Metro Fire Chad Remick 1/25/2016 11:30 Chad Remick Medium - 3-7 days 1/25/2016 11:43
133109 RecTrac entering activites cannot facility reservation is not happening 1/14/2016 9:10 Resolved Carrie Mandler St. Louis Park Paul Norton 1/14/2016 10:18 Carrie Mandler High - 2 days 1/14/2016 10:18
133110 Network Services Renewal of Backup Symantec Backup Exec Licenses 1/14/2016 9:11 Resolved George Jensen Anoka County JLEC Chad Remick 2/16/2016 8:24 Chad Remick Medium - 3-7 days 2/16/2016 8:25
133111 JDE Finance Tungsten 1/14/2016 9:16 Resolved Lisa Reiten Apple Valley Jill Davis 1/14/2016 9:18 Jill Davis Medium - 3-7 days 1/14/2016 9:18
133112 JDE HR/Payroll New Employee - Collins 1/14/2016 9:25 Resolved Denise Heimerman Minnetonka Tricia Daninger 1/14/2016 13:02 Denise Heimerman Medium - 3-7 days 1/14/2016 11:12
133113 JDE HR/Payroll ESS seeing test W2s - missed Step 5.2 1/14/2016 9:32 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 1/14/2016 10:27 Pat Vinje Medium - 3-7 days 3/31/2016 12:32
133114 Infrastructure Group Minnetonka APS portal connection 1/14/2016 9:40 Resolved Jason Ehlers LOGIS Jason Stickler 1/25/2016 11:27 Jason Stickler Medium - 3-7 days 1/25/2016 11:30
133115 Service Desk Setup VPN for Solution Builders for connectivity to CUCM/Unity 1/14/2016 9:45 Resolved Richard Johnson New Hope Peter Carlson 1/20/2016 13:12 Peter Carlson Medium - 3-7 days 1/28/2016 10:05
Page 20 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133116 JDE HR/Payroll W2 Report Setup - duplicates 1/14/2016 9:46 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 9:49 Nancy Hilary Medium - 3-7 days 1/26/2016 9:57
133117 JDE HR/Payroll 2 W2 Workbench - change Pay Type Exemption to resolve? 1/14/2016 9:57 Resolved Steve Hauer Maple Grove Nancy Hilary 2/11/2016 13:37 Nancy Hilary Medium - 3-7 days 2/11/2016 13:36
133118 RecTracEagan: Problem with transactions not being associated with
linked drawers1/14/2016 9:58 Resolved Jared Flewellen Eagan Paul Norton 4/6/2016 12:51 Ross Tenaglia High - 2 days 4/6/2016 12:51
133119 JDE HR/Payroll W2 Report Setup - duplicates 1/14/2016 10:00 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 1/14/2016 10:03 Nancy Hilary Medium - 3-7 days 3/31/2016 12:32
133120 PIMS EP - remove duplicate payments 1/14/2016 10:04 Resolved Mary Feltmann Eden Prairie Norb Vossen 1/14/2016 10:06 Norb Vossen Medium - 3-7 days 1/14/2016 10:06
133121 RecTrac another facility I cannot reserve 1/14/2016 10:10 Resolved Carrie Mandler St. Louis Park Paul Norton 1/14/2016 11:03 Paul Norton High - 2 days 1/14/2016 10:18
133122 Infrastructure Group ED-LDAP VPN to access shares on server 1/14/2016 10:12 Resolved Katie Bisek Edina Virginia Vaske 1/25/2016 11:38 Virginia Vaske Medium - 3-7 days 1/25/2016 11:38
133123 Infrastructure Group RE: Edina 800 MHz Radio Fiber Link 1/14/2016 10:20 In Progress Kevin Pikkaraine LOGIS Jack Israel 1/14/2016 10:21 Jack Israel Medium - 3-7 days
133124 JDE HR/Payroll ACA Manual 1/14/2016 10:21Pending Client
ResponseCassi McMayer Edina Nancy Hilary 3/7/2016 8:34 Cassi McMayer Medium - 3-7 days
133125 JDE HR/Payroll Disable ESS Access 1/14/2016 10:24 Resolved Lisa Linnane Farmington Tricia Daninger 1/14/2016 16:24 Lisa Linnane Medium - 3-7 days 1/14/2016 16:22
133126 Service Desk Purchase order for T&M quote for terminating fiber 1/14/2016 10:24 Resolved Kevin Pikkaraine LOGIS Lori Hackett 2/18/2016 10:25 Lori Hackett Medium - 3-7 days 2/18/2016 10:25
133127 PIMS ProjectDox / ePermit cities - Confirmation - Estimated
Timeframe1/14/2016 10:24 Resolved Ray Jozwiak LOGIS Maria Rucke 3/18/2016 14:47 Ray Jozwiak Medium - 3-7 days 3/18/2016 14:46
133128 RecTrac Golden Valley: facility report issue 1/14/2016 10:26 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 2/8/2016 9:00 Ross Tenaglia Medium - 3-7 days 2/8/2016 9:00
133129 Systems Group Trying to open FBRTRAIN.LOGIS.ORG and getting error 1/14/2016 10:27 New Lynn Vasquez Eagan Travis Calef 1/14/2016 16:15 Travis Calef Medium - 3-7 days
133130 Infrastructure Group Fax line request 1/14/2016 10:32 Resolved Dean Busch Robbinsdale Jude Giron 1/26/2016 10:50 Jude Giron Medium - 3-7 days 1/28/2016 12:21
133131 RecTracActivity Refund Reciept needed for finance, and need to know
how to pull that up1/14/2016 10:39 Resolved Carol Oyaas Crystal Paul Norton 1/20/2016 9:39 Paul Norton Medium - 3-7 days 1/20/2016 9:39
133132 PIMS FW: Plan_Review_Type discrepancy 1/14/2016 10:44 Ready for Release Jim Hald LOGIS Maria Rucke 5/25/2016 9:33 Maria Rucke Medium - 3-7 days 5/4/2016 14:33
133133 Public Safety General FW: LRMS 1/14/2016 10:49 Resolved Laurene Draper Bloomington John Rogers 1/14/2016 13:19 John Rogers Medium - 3-7 days 1/14/2016 13:19
133134 Systems Group Encrypted Email 1/14/2016 10:53 Resolved Brenda Wendlandt Farmington Brian Peterson 2/29/2016 12:55 Brian Peterson Medium - 3-7 days 2/29/2016 12:55
133135 Infrastructure Group Ports opened up 1/14/2016 10:54 Resolved Shawn Rung Coon Rapids Vu Pham 1/14/2016 14:10 Vu Pham Medium - 3-7 days 1/14/2016 14:10
133136 Special Assessments Regarding Removing Inactive Parcel with SA Balance 1/14/2016 11:02 Resolved Kelly Peterson Rochester Norb Vossen 1/14/2016 12:16 Norb Vossen Medium - 3-7 days 1/14/2016 12:16
133137 Infrastructure Group In Control setup for SCADA 1/14/2016 11:09 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/1/2016 8:35 Jude Giron Medium - 3-7 days 3/1/2016 8:39
133138 Network Services Provision PW AP 1/14/2016 11:13 Resolved Katie Bisek Edina Adam Maloney 1/20/2016 10:27 Adam Maloney Medium - 3-7 days 1/20/2016 10:27
133139 JDE HR/Payroll Year End Leave Accrual Report 1/14/2016 11:16 Resolved Greg Moeller Crystal Nancy Hilary 1/25/2016 8:16 Nancy Hilary Medium - 3-7 days 1/25/2016 8:16
133140 Service Desk JDE Restore 1/14/2016 11:20 Resolved Jill Davis LOGIS Peter Carlson 1/14/2016 12:09 Peter Carlson Medium - 3-7 days 1/14/2016 14:39
133141 PIMS Question/request - Expired Class II Licenses 1/14/2016 11:22 Resolved Julie Silverberg White Bear Lake Maria Rucke 1/25/2016 12:09 Maria Rucke Medium - 3-7 days 1/25/2016 12:09
133142 Network Services Add Ironport interface to JLEC VPN tunnel 1/14/2016 11:22 Resolved George Jensen Anoka County JLEC Brent Rebischke 2/4/2016 14:46 Brent Rebischke Medium - 3-7 days 2/4/2016 14:46
133143 JDE HR/Payroll Monthly Payroll DBA 1/14/2016 11:26 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 1/14/2016 11:45 Nikki Heinbuch Critical - 1 day 1/15/2016 9:28
133144 JDE HR/Payroll DBA 4201 setup wrong for unemployment. EE 110108 1/14/2016 11:32 Resolved Lisa Linnane Farmington Nancy Hilary 1/14/2016 11:49 Nancy Hilary Medium - 3-7 days 1/14/2016 11:49
133145 Utility Billing RE: Bug in payment page 1/14/2016 11:39 Resolved Larry Jacobson Robbinsdale Pam Kummer 1/19/2016 16:05 Pam Kummer Medium - 3-7 days 1/19/2016 16:05
133146 RecTracIs it possible to produce nametags from RecTrac? (VSI Ticket
#1226805) - using roster report export for now1/14/2016 11:42 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 14:35 Jane Ottum Medium - 3-7 days 4/20/2016 14:35
133147 RecTrac Weekly Reservation Schedules for Individual Park Shelters 1/14/2016 11:43 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 8:55 Sue ChristiansenProject - no specified
due date4/20/2016 8:55
133148 Network Services please reset Citrix account 1/14/2016 11:45 Resolved Joanne Paul Golden Valley Peter Carlson 1/14/2016 12:05 Peter Carlson Medium - 3-7 days 1/14/2016 12:05
133149 Service Desk VPN account / request 1/14/2016 11:46 Resolved Tracy Vener West St. Paul Peter Carlson 1/14/2016 15:28 Tracy Vener Medium - 3-7 days 1/14/2016 15:30
133150 JDE FinanceAny way to reprint a GL post report after you've deleted it from
submitted jobs?1/14/2016 11:54 Resolved Brenda Treiber Crystal Jill Davis 1/14/2016 13:00 Brenda Treiber Medium - 3-7 days 1/14/2016 12:44
133151 Class MI - Class Reset Password 1/14/2016 12:19 Resolved Sam Black Minnetonka Norb Vossen 1/19/2016 11:00 Norb Vossen High - 2 days 1/19/2016 11:00
133152 JDE HR/Payroll Payroll Journal Entry Database change needed 1/14/2016 12:19 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/20/2016 9:35 Dave Schleicher Medium - 3-7 days 1/20/2016 9:36
133153 Network Services Need New AD Account For CY User 1/14/2016 12:23 Resolved Pat Lindquist LOGIS Peter Carlson 1/14/2016 13:28 Peter Carlson Medium - 3-7 days 1/14/2016 14:25
133154 Utility Billing Remove from infinity.link please 1/14/2016 12:36 Resolved Gail Ripley Apple Valley Connie Dalsen 1/14/2016 12:59 Gail Ripley Medium - 3-7 days 1/14/2016 12:43
133155 Service Desk Staff Augmentation 1/14/2016 12:37 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/4/2016 15:30 Scott Crocker Medium - 3-7 days 2/5/2016 8:30
133156 JDE Finance 1099's 1/14/2016 12:42 Resolved Sue Fogal Brooklyn Center Jill Davis 1/14/2016 15:11 Sue Fogal Medium - 3-7 days 1/20/2016 8:03
133157 JDE Finance Tungsten - Business Unit field editing 1/14/2016 13:05 Resolved Lisa Reiten Apple Valley Jill Davis 1/14/2016 13:29 Lisa Reiten Medium - 3-7 days 1/14/2016 13:31
Page 21 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133158 Infrastructure Group Unable to dial into webex 1/14/2016 13:10 Resolved Sam Black Minnetonka Jason Stickler 1/14/2016 16:04 Jason Stickler High - 2 days 1/14/2016 16:04
133159 Service Desk Access Point Quote 1/14/2016 13:12 Resolved James Goldenstein Eden Prairie Lori Hackett 3/10/2016 12:44 Lori Hackett Medium - 3-7 days 3/10/2016 12:44
133160 JDE HR/Payroll PR timesheet tracking 1/14/2016 13:18 Resolved Angie McIntire Ramsey Dave Schleicher 3/1/2016 11:09 Angie McIntire Medium - 3-7 days 3/1/2016 11:12
133161 Special AssessmentsSt. Paul - Requests from City Council Budget Work Session for
unique project calculation rules1/14/2016 13:20 Resolved Lynn Moser St. Paul Lonnie Rolf 3/1/2016 12:48 Lonnie Rolf Medium - 3-7 days 3/1/2016 12:48
133162 JDE Finance report with errors 1/14/2016 13:47 Resolved Carol Gass New Hope Dave Schleicher 1/19/2016 13:37 Carol Gass Medium - 3-7 days 1/19/2016 13:38
133163 JDE Finance 1099's 1/14/2016 13:51 Resolved Jennifer HoffmanHutchinson Utility
CommissionJill Davis 1/15/2016 15:29 Jill Davis Medium - 3-7 days 1/15/2016 15:29
133164 Network Services Safari Online Renewal - LOGIS 1/14/2016 13:57 Resolved Janelle Day LOGIS Lori Hackett 1/15/2016 9:51 Lori Hackett Medium - 3-7 days 1/15/2016 9:51
133165 JDE HR/Payroll Password reset 1/14/2016 14:04 Resolved Jill Brush Lakeville Tricia Daninger 1/14/2016 14:14 Tricia Daninger Medium - 3-7 days 1/14/2016 14:14
133167 JDE Finance Tungsten 1/14/2016 14:13 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 12:01 Jill Davis Medium - 3-7 days 1/19/2016 14:10
133168 JDE Finance Please delete this entire batch - batch# BI9DB 1/14/2016 14:13 Resolved Brandi Aitkin Apple Valley Jill Davis 1/19/2016 11:22 Brandi Aitkin Medium - 3-7 days 1/19/2016 11:20
133169 JDE HR/Payroll Modify P080100 Hover app for X EEs 1/14/2016 14:19 Resolved Dave Schleicher LOGIS Dave Schleicher 2/11/2016 9:38 Dave Schleicher Medium - 3-7 days 2/11/2016 9:38
133170 Utility BillingIs there a way to make a sewer deduct meter info print on a
servcie oreder1/14/2016 14:20 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/19/2016 8:24 Connie Dalsen Medium - 8-14 days 1/19/2016 8:24
133171 JDE HR/Payroll LO Accuwage 1/14/2016 14:31 Resolved Heather Campson LOGIS Nikki Heinbuch 1/14/2016 15:25 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03
133172 JDE Finance Tungsten - User Removal 1/14/2016 14:40 In Progress Lisa Reiten Apple Valley Jill Davis 1/19/2016 14:15 Jill Davis Medium - 3-7 days
133173 JDE Finance Ready for database change 1/14/2016 14:58 Resolved Beth Simonsen Crystal Dave Schleicher 1/17/2016 19:26 Dave Schleicher High - 2 days 1/17/2016 19:26
133174 JDE HR/Payroll NW accuwages 1/14/2016 14:59 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/14/2016 15:48 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03
133175 JDE HR/Payroll DC W-2 AccuWage 1/14/2016 15:05 Resolved Pat Vinje
Dakota
Communications
Center
Nikki Heinbuch 1/14/2016 15:51 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03
133176 Utility Billing Add Remote Number to Pre-Exception Report 1/14/2016 15:10 Resolved Carissa Hoyt New Hope Connie Dalsen 1/29/2016 5:24 Carissa Hoyt Medium - 8-14 days 1/25/2016 13:08
133177 Service Desk New soft token 1/14/2016 15:12 Resolved Dan Anderson Dakota County Joe Rader 1/14/2016 15:26 Peter Carlson Medium - 3-7 days 1/14/2016 15:26
133178 PIMS Delete payment - permit #131084 ($1888.00) 1/14/2016 15:19 Resolved Mary Feltmann Eden Prairie Judd Harper 1/14/2016 15:29 Judd Harper Medium - 3-7 days 1/14/2016 15:29
133179 JDE HR/Payroll Requesting year end leave accrual 1/14/2016 15:27 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/15/2016 15:25 Jill Berger Medium - 3-7 days 1/20/2016 9:47
133180 Service Desk New Email Account Request 1/14/2016 15:30 Resolved Mark Erickson South Metro Fire Chad Remick 1/28/2016 15:09 Chad Remick Medium - 3-7 days 1/28/2016 15:10
133181 JDE Finance Company Address Update 1/14/2016 15:48 Resolved Chris Regis Richfield Jill Davis 1/15/2016 7:57 Jill Davis Medium - 3-7 days 1/20/2016 8:02
133182 Public Safety General new officer 1/14/2016 15:48 Resolved Lois Klasen Inver Grove Heights Jason Ehlers 1/19/2016 10:47 Jason Ehlers Medium - 3-7 days 1/19/2016 10:47
133183 Network Services 2016 Secure CRT Renewal - LOGIS 1/14/2016 15:50 Resolved Janelle Day LOGIS Lori Hackett 1/26/2016 15:30 Lori Hackett Medium - 3-7 days 1/26/2016 9:20
133184 JDE HR/Payroll Levy not considering Minimum Net Pay EE 108733 1/14/2016 16:07 New Denise Heimerman Minnetonka Nancy Hilary 1/15/2016 8:43 Denise Heimerman Medium - 3-7 days
133185 JDE HR/Payroll Leave Beginning Balance 1/14/2016 16:10 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/14/2016 16:29 Nikki Heinbuch Medium - 3-7 days 1/15/2016 7:55
133186 Infrastructure Group Open ports for VMware vCenter Converter 1/14/2016 16:19 Resolved Adam Wodtke West Metro Fire Adam Maloney 1/25/2016 11:30 Adam Maloney Medium - 3-7 days 1/25/2016 11:42
133187 Special Assessments FW: End of Year cert Report 1/14/2016 16:19 New Kelly Peterson Rochester 1/14/2016 16:22 Kelly PetersonProject - no specified
due date
133188 JDE HR/Payroll W2 BOX W HSA EE 130154 1/14/2016 16:23 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/15/2016 12:39 Nikki Heinbuch Critical - 1 day 1/20/2016 9:16
133189 RecTracFollow- up from this week's FOG meeting: Questions about
Lakeville's RecTrac financials (Jerilyn Erickson)1/14/2016 16:39 Resolved Ray Jozwiak LOGIS Sue Christiansen 2/9/2016 13:10 Sue Christiansen Medium - 3-7 days 2/9/2016 13:10
133190 RecTrac Continued issue with a 12/10/15 WebTrac problem 1/14/2016 16:53 Resolved Kris Ryan Maple Grove Sue Christiansen 1/15/2016 12:22 Sue Christiansen Medium - 3-7 days 1/15/2016 12:22
133191 JDE HR/Payroll CN Final Accuwage 1/14/2016 17:34 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/15/2016 7:59 Nikki Heinbuch Medium - 3-7 days 1/15/2016 9:03
133192 JDE HR/Payroll ACA Manual 1/14/2016 17:55 Resolved Patti Kent Shakopee Nancy Hilary 1/29/2016 9:48 Michelle Lindsay Medium - 3-7 days 1/29/2016 9:47
133193 Network Services FW: Logis 1/14/2016 18:34 Resolved Laurene Draper Bloomington Peter Carlson 1/19/2016 11:12 Rich Sonenblum Medium - 3-7 days 1/15/2016 9:49
133194 Service Desk RCECC Quarterly Password Management 1/15/2016 5:04 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Chad Remick 2/9/2016 8:56 Chad Remick Medium - 3-7 days 2/9/2016 8:56
133195 RecTracCredit card error (webtrac) FW: WEBTRAC-UNABLE TO MARK
TRANSACTION AT PNP1/15/2016 5:29 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/9/2016 12:19 Sue Christiansen Medium - 3-7 days 2/9/2016 12:19
133196 RecTracMinnetonka: RecTrac Search Function - common name search
inconsistent1/15/2016 6:01 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 12:33 Ross Tenaglia Medium - 3-7 days 2/10/2016 12:33
133197 Special AssessmentsChaska - First year payment is not being calculated properly for
trial rollovers1/15/2016 7:04 Resolved Ann Larsen Chaska Norb Vossen 1/15/2016 11:46 Norb Vossen Medium - 3-7 days 1/15/2016 11:46
133198 PIMS Septic Report Request 1/15/2016 7:06 Resolved Katy Hauan Ramsey Judd Harper 2/5/2016 16:14 Judd Harper Medium - 3-7 days 2/5/2016 16:14
133199 Infinity.Link Internal NH - Apply Web Service Build 3.3.2.11 1/15/2016 7:45 Client to Test Pam Kummer LOGIS Lonnie Rolf 1/26/2016 13:22 Lonnie Rolf High - 2 days
133200 Infinity.Link Internal RI - Apply Web Service Build 3.3.2.11 1/15/2016 7:47 Client to Test Pam Kummer LOGIS Lonnie Rolf 2/23/2016 15:23 Lonnie Rolf High - 2 days
133201 JDE HR/Payroll 102404 Floating Holiday 1/15/2016 7:54 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/26/2016 10:17 Sandra Tauer Medium - 3-7 days 1/26/2016 11:54
Page 22 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133202 Network Services Please perform a redirected restore from the last full backup 1/15/2016 8:04 Resolved Norb Vossen LOGIS Scott Crocker 1/15/2016 8:24 Scott Crocker Critical - 1 day 1/15/2016 8:25
133203 Class MI - Reset Class Password 1/15/2016 8:11 Resolved Sam Black Minnetonka Norb Vossen 1/19/2016 11:00 Norb Vossen High - 2 days 1/19/2016 11:00
133204 Infrastructure Group police officers are unable to access mndot ftp site on pd subnet 1/15/2016 8:34 Resolved Craig Beers Minnetonka Virginia Vaske 1/20/2016 11:30 Virginia Vaske Medium - 3-7 days 1/20/2016 11:29
133205 JDE HR/Payroll ACA Manual Needed and Communications 1/15/2016 8:38 In Progress Wanita Williams Golden Valley Nancy Hilary 1/29/2016 10:27 Wanita Williams Medium - 3-7 days
133206 RecTracMinnetonka: Still prorating refund for weekly tennis activity
(needs advice on clinic setup)1/15/2016 8:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 13:25 Ross Tenaglia Medium - 3-7 days 2/10/2016 13:24
133207 JDE HR/Payroll Adding Subledger to Past Payroll 1/15/2016 8:45 Resolved Patti Kent Shakopee Tricia Daninger 1/20/2016 14:41 Tricia Daninger Medium - 3-7 days 1/20/2016 14:41
133208 RecTrac Report Question - Activities Entered Correctly? 1/15/2016 8:58 In Progress Sue LaCrosse Brooklyn Center Paul Norton 4/13/2016 9:58 Sue Christiansen Medium - 3-7 days
133209 RecTrac Adult Date of Birth Change 1/15/2016 9:00 Resolved Tamara Wallace Lakeville Paul Norton 2/26/2016 10:44 Tamara Wallace Medium - 3-7 days 2/26/2016 8:56
133211 Utility Billing hard delete customer 1/15/2016 9:09 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/15/2016 9:14 Pat Lindquist Medium - 3-7 days 1/15/2016 9:14
133212 JDE HR/Payroll phone number on 1095c print 1/15/2016 9:17 New Nancy Hilary LOGIS Nancy Hilary 1/15/2016 9:17 Nancy Hilary Medium - 3-7 days
133213 Network Services Order WebEx Licenses - LOGIS 1/15/2016 9:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 1/22/2016 14:01 Lori Hackett Medium - 3-7 days 1/22/2016 14:03
133214 JDE HR/PayrollRequesting LOGIS Staff to review our setup of (4) new
companies1/15/2016 9:22 Resolved Sharon More South St. Paul Nancy Hilary 1/19/2016 9:32 Nancy Hilary Medium - 3-7 days 1/19/2016 9:32
133215 PIMS Question 1/15/2016 9:29 Resolved Penny Stewart Apple Valley Ray Jozwiak 2/25/2016 9:41 Penny Stewart Medium - 3-7 days 2/25/2016 9:32
133216 Service Desk AP Check Run 1/15/2016 9:42 Resolved George Gombos LOGIS Peter Carlson 1/15/2016 10:50 Peter Carlson Medium - 3-7 days 1/15/2016 10:51
133217 Infrastructure Group Questions about Anyconnect and Entrust groups 1/15/2016 9:46 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 1/27/2016 15:05 Virginia Vaske High - 2 days 1/27/2016 15:06
133218 RecTrac Maple Grove: Add "Status" field to the Global Sales grid 1/15/2016 9:49 Resolved Jan Clark Maple Grove Sue Christiansen 2/2/2016 14:24 Sue Christiansen Medium - 3-7 days 2/2/2016 14:14
133219 JDE HR/Payroll Leave Accrual 1/15/2016 10:06 Resolved Shari Rains New Hope Nancy Hilary 1/26/2016 10:52 Nancy Hilary Medium - 3-7 days 1/26/2016 15:44
133220 Special Assessments RE: City of Chaska/SA Reconcile 1/15/2016 10:06 Resolved Norb Vossen LOGIS Norb Vossen 1/15/2016 10:32 Susan Prather Medium - 3-7 days 1/15/2016 10:08
133221 JDE HR/PayrollCN Ready for the w-2 manual attachments for 2015 :) Thanks
!!!!1/15/2016 10:12 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/20/2016 13:59 Julie Nowlan Medium - 3-7 days 1/21/2016 14:43
133222 JDE HR/Payroll City contribution to HSA 1/15/2016 10:17 New Karrie Glen Lakeville Nancy Hilary 1/15/2016 10:19 Nikki Heinbuch Medium - 3-7 days
133223 Utility Billing Bill Message 1/15/2016 10:20 Resolved Brittany Wright Farmington Pat Lindquist 1/20/2016 15:58 Pat Lindquist Medium - 3-7 days 1/20/2016 15:58
133224 JDE HR/Payroll w-2 instructions step 116 1/15/2016 10:20 Resolved Wendy Brierley NWCT Nancy Hilary 1/15/2016 10:38 Nancy Hilary Medium - 3-7 days 1/21/2016 13:17
133225 Public Safety General Report Needed Today 1/15/2016 10:22 Resolved Diane Bastyr Lakeville 1/19/2016 9:03 Cassandra Stickler Medium - 3-7 days 1/19/2016 7:43
133227 Network ServicesCreate a new Brooklyn Center Public Works Entrust Group for
Public Works Employees1/15/2016 10:34 Resolved Patty Hartwig Brooklyn Center Joe Rader 1/15/2016 11:14 Joe Rader High - 2 days 1/15/2016 11:14
133228 JDE HR/Payroll NW w-2 manual attachments 1/15/2016 10:55 Resolved Wendy Brierley NWCT Nikki Heinbuch 1/19/2016 13:06 Nikki Heinbuch Medium - 3-7 days 1/19/2016 13:08
133229 Service Desk Microsoft Volume License 1/15/2016 10:55 Resolved Rob Boerboom Farmington Lori Hackett 3/1/2016 11:57 Janelle Day Medium - 3-7 days 3/1/2016 11:57
133230 Infrastructure Group AnyConnect Question and Issue 1/15/2016 10:59 Resolved Tyre FantMinnesota Transit
AuthorityJohn Wondra 1/26/2016 23:25 John Wondra Medium - 3-7 days 1/26/2016 23:25
133231 PIMS Rental License Application Renewal Printing Error 1/15/2016 11:10 Resolved Denise Leishman Maple Grove Judd Harper 1/28/2016 14:14 Judd Harper Medium - 3-7 days 1/28/2016 14:14
133232 JDE Finance FW: Kofax product activation information for order 368340 1/15/2016 11:11 Resolved Patty Hartwig Brooklyn Center Dave Schleicher 1/19/2016 9:07 Patty Hartwig Medium - 3-7 days 1/18/2016 9:19
133233 Network Services Configure and Install New Training Room Laptop 1/15/2016 11:18 Resolved Adam Wodtke West Metro Fire Scott Crocker 1/28/2016 15:07 Scott Crocker Medium - 3-7 days 1/28/2016 14:07
133234 JDE Finance Laserfiche missing image from 1-15-16 check run 1/15/2016 11:27 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/15/2016 14:20 Dave Schleicher Medium - 3-7 days 1/15/2016 14:20
133235 Utility Billing Mailing Address Not Printing on Backflow Letters 1/15/2016 11:28 Escalated Sandra Beecher Woodbury Pam Kummer 5/12/2016 11:38 Sandra Beecher Medium - 3-7 days
133236 Systems Group assist with certificate warnings on AD server 1/15/2016 11:38 Resolved Craig Beers Minnetonka Brian Peterson 1/22/2016 15:31 Brian Peterson Medium - 3-7 days 1/22/2016 15:31
133237 Training Setup for Electrical Permits 1/15/2016 11:41 Resolved Emily Becker New Hope Jane Watje 1/15/2016 11:45 Emily Becker Medium - 3-7 days 1/15/2016 11:44
133238 Infrastructure Group Unable to access account.logis.org 1/15/2016 11:42 Resolved Kathie Hanson Rosemount Jason Stickler 1/15/2016 13:43 Jason Stickler Medium - 3-7 days 1/15/2016 13:43
133239 Training D2H training for Judd Harper 1/15/2016 11:44 Resolved Jane Watje LOGIS Jane Watje 1/15/2016 11:48 Jane Watje Medium - 3-7 days 1/15/2016 11:48
133240 JDE HR/Payroll W-2 Manual Attachments 1/15/2016 11:55 New Nikki Heinbuch LOGIS Nikki Heinbuch 1/20/2016 13:11 Nancy Hilary Medium - 3-7 days
133241 Service Desk Nikki needs access rights to theserver as soon as possible 1/15/2016 11:58 Resolved Dave Schleicher LOGIS Peter Carlson 1/19/2016 11:14 Dave Schleicher Medium - 3-7 days 1/15/2016 13:07
133242 JDE HR/Payroll ESS access 1/15/2016 12:10 Resolved Michelle Lindsay Shakopee Tricia Daninger 1/15/2016 12:25 Michelle Lindsay Medium - 3-7 days 1/15/2016 12:22
133243 RecTrac New Hope: Ticket id to history? 1/15/2016 12:19 Resolved Jill Smisek New Hope Paul Norton 1/20/2016 10:40 Ross Tenaglia Medium - 3-7 days 1/20/2016 10:39
133244 Service Desk Need Powershell (?) script to rename files 1/15/2016 12:25 Resolved Dave Schleicher LOGIS Joe Rader 1/19/2016 13:56 Dave Schleicher Medium - 3-7 days 1/17/2016 14:59
133245 JDE HR/Payroll F0709 bad records from prior payrolls 1/15/2016 12:25 New Karrie Glen Lakeville Nancy Hilary 1/15/2016 12:26 Nancy Hilary Medium - 3-7 days
133246 JDE HR/Payroll EA AccuWage submission 1/15/2016 12:29 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/15/2016 16:11 Gina Dwyer Medium - 3-7 days 1/15/2016 13:44
133247 JDE Finance 1099's 1/15/2016 12:35 Resolved Sheldon Libman Eagan Jill Davis 1/15/2016 15:28 Jill Davis Medium - 3-7 days 1/15/2016 15:43
133248 JDE Finance follow up 1/15/2016 12:38 Resolved Angie McIntire Ramsey Jill Davis 1/20/2016 8:12 Jill Davis Medium - 3-7 days 1/22/2016 14:59
Page 23 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133249 Infrastructure Group RI - Live Video Streaming at the Ice Arena 1/15/2016 13:04 Resolved Sally Morton Richfield Jack Israel 1/19/2016 10:23 Jack Israel High - 2 days 1/19/2016 12:20
133250 Special Assessments RH - Conversion of WQPP Credit payments question 1/15/2016 13:15 In Progress Kelly Peterson Rochester Lonnie Rolf 3/29/2016 15:21 Lonnie Rolf Medium - 3-7 days
133251 JDE HR/Payroll 1099's 117909 PV 87050 1/15/2016 13:18 Resolved Shari Rains New Hope Nancy Hilary 1/15/2016 14:41 Jill Davis Medium - 3-7 days 1/20/2016 12:35
133252 Utility Billing hard delete 1/15/2016 13:21 Resolved Deb Montilino St. Louis Park Connie Dalsen 1/15/2016 13:33 Connie Dalsen Medium - 3-7 days 1/15/2016 13:32
133253 Utility Billing HUC - New Bill Code Elec Large Gen Serv 1/15/2016 13:31 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 2/11/2016 7:29 Connie Dalsen Medium - 3-7 days 2/11/2016 7:29
133254 Utility Billing ACH FILE 1/15/2016 13:55 Resolved Greg Moeller Crystal Connie Dalsen 1/19/2016 10:36 Connie Dalsen Medium - 3-7 days 1/19/2016 10:36
133255 PIMS MNDOR report for Business LIcense is getting an error message 1/15/2016 14:07 Resolved Jane Timm Edina Jane Watje 5/3/2016 15:13 Jane Watje Medium - 3-7 days 5/3/2016 15:13
133258 JDE HR/Payroll LA ARENAS Accuwage file W2 1/15/2016 14:15 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/19/2016 8:11 Nikki Heinbuch Medium - 3-7 days 1/19/2016 8:10
133259 Service Desk New User & Token Transfer 1/15/2016 14:21 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 1/19/2016 7:36 Peter Carlson Medium - 3-7 days 1/19/2016 7:36
133260 JDE Finance 1099s 1/15/2016 14:25 Resolved Sue Watson Golden Valley Jill Davis 1/15/2016 16:06 Sue Watson Medium - 3-7 days 1/15/2016 16:05
133261 JDE HR/Payroll EE 120259 8070 Earned never used 1/15/2016 14:26 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/15/2016 15:15 Nancy Hilary Medium - 3-7 days 1/15/2016 15:15
133262 Network Services Process for updating support user account for Willmar 1/15/2016 14:28 Resolved Lonnie Rolf LOGIS Carl Pearson 1/22/2016 14:10 Carl Pearson Medium - 3-7 days 1/22/2016 14:10
133263 JDE HR/Payroll Setup Sick Forfeit non-paying paytype to decrement Sick Accrual 1/15/2016 14:37 New Jill Berger Brooklyn Center 1/15/2016 14:38 Nancy Hilary Medium - 3-7 days
133264 JDE Finance Drug task force reports 1/15/2016 15:22 Resolved Larry Jacobson Robbinsdale Jill Davis 1/15/2016 15:56 Larry Jacobson Medium - 3-7 days 1/15/2016 15:47
133265 Infrastructure Group Allow PCI VLAN computers to a website 1/15/2016 15:29 Resolved Nick Lovejoy Edina Vu Pham 1/25/2016 8:12 Vu Pham Medium - 3-7 days 1/25/2016 13:16
133266 Tracker Admin Travis Calef departure - Tracker Admin adjustments 1/15/2016 15:49 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 2/22/2016 7:51 Sue Christiansen Medium - 3-7 days 2/22/2016 7:51
133267 RecTrac Activity Roster not working for archived classes 1/15/2016 15:53 Resolved Kelly O'Dea Minnetonka Paul Norton 4/6/2016 15:51 Paul Norton Medium - 3-7 days 4/6/2016 15:51
133268 Public Safety General Report Edit 1/15/2016 16:03 Resolved Jean Welle South St. Paul John Rogers 1/19/2016 8:13 John Rogers Medium - 3-7 days 1/19/2016 8:13
133269 JDE HR/Payroll LA W2 Accu Wage 1/15/2016 16:18 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/19/2016 8:13 Nikki Heinbuch Medium - 3-7 days 1/19/2016 8:13
133270 Network Services Implementation of Aware 1/17/2016 15:37 Resolved Dean Busch Robbinsdale Jason Stickler 4/25/2016 15:50 Jason Stickler Medium - 3-7 days 4/25/2016 15:50
133271 Network Services Order hardware/software for Aware implementation 1/17/2016 15:38 Resolved Dean Busch Robbinsdale Lori Hackett 3/16/2016 8:41 Lori Hackett Medium - 3-7 days 3/16/2016 8:41
133272 JDE HR/Payroll BE Accuwage Submission - WBL 1/18/2016 8:44 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/20/2016 12:56 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:55
133273 JDE FinanceWould like AV, MG & FA workflows to prepare for their
implementations1/18/2016 9:36 Resolved Nate Reinhardt Brooklyn Center Dave Schleicher 1/27/2016 15:58 Nate Reinhardt Medium - 3-7 days 1/19/2016 8:51
133274 JDE HR/Payroll WBL - Wage adjustment detail question 1/18/2016 12:11 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/19/2016 14:56 Sandra Tauer Medium - 3-7 days 1/20/2016 12:39
133275 Infrastructure Group Art Center Call Center 1/19/2016 6:49 Resolved Judy Fradenburgh Bloomington Jude Giron 1/19/2016 12:43 Jude Giron Medium - 3-7 days 1/19/2016 12:44
133276 Service Desk Adding a Phone 1/19/2016 7:06 Resolved Judy Fradenburgh Bloomington Joe Rader 1/22/2016 16:14 Joe Rader Medium - 3-7 days 1/22/2016 16:14
133277 Service DeskFW: Ticket #358856 "Unlock Web Protections for Certain
Computers" -- WAITING ON CUSTOMER and Email request1/19/2016 7:45 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 2/19/2016 8:42 Peter Carlson Medium - 3-7 days 2/29/2016 7:12
133278 Service Desk Create New User 1/19/2016 8:06 Resolved Adam Wodtke West Metro Fire Peter Carlson 1/19/2016 8:19 Peter Carlson Medium - 3-7 days 1/19/2016 8:19
133279 Network Services Please install JM19018 to PY910, XXC, and PS910 1/19/2016 8:13 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 9:07 Nolan Little Medium - 3-7 days 1/19/2016 9:07
133280 Network ServicesInstall new LOGIS Internet site - new content and programming
from Prime Design Inc.1/19/2016 8:19 Resolved Mike Garris LOGIS Jeff Sibell 3/7/2016 9:58 Jeff Sibell Medium - 3-7 days 3/7/2016 9:58
133281 Network Services Please build and deploy PYU160119 1/19/2016 8:19 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 9:08 Nolan Little Medium - 3-7 days 1/19/2016 9:08
133282 Systems Group PROBLEM Service Alert disks is CRITICAL 1/19/2016 8:23 Resolved Nagios XI LOGIS Jeff Sibell 1/19/2016 14:29 Jeff Sibell High - 2 days 1/19/2016 14:29
133283 JDE Finance JE posted, but not 1/19/2016 8:28 Resolved Angie McIntire Ramsey Jill Davis 1/19/2016 9:18 Angie McIntire Medium - 3-7 days 1/19/2016 9:47
133285 Utility Billing DNR Water Report 1/19/2016 8:40Pending Client
ResponseJoe Gibbs Eagan Pam Kummer 3/25/2016 16:02 Pam Kummer Medium - 3-7 days
133286 Service Desk Ri Server 1/19/2016 8:50 Resolved Jane Skov Richfield Chad Remick 1/19/2016 12:55 Chad Remick Medium - 3-7 days 1/19/2016 12:57
133287 JDE HR/Payroll Pension payment classification EE 116016 1/19/2016 8:53 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 2/4/2016 10:54 Nikki Heinbuch Medium - 3-7 days 2/4/2016 10:54
133288 PIMS .Net Caching - ePermits 1/19/2016 8:59 Resolved Maria Rucke LOGIS Maria Rucke 2/3/2016 15:58 Maria Rucke Medium - 3-7 days 2/3/2016 15:58
133289 Special Assessments RH - Post Go Live data cleanup - Payment Auditor issues 1/19/2016 9:14 Resolved Norb Vossen LOGIS Norb Vossen 2/25/2016 13:25 Norb VossenProject - no specified
due date2/25/2016 13:25
133290 Systems Group FW: ASAP need more space 1/19/2016 9:16 Resolved George Jensen Anoka County JLEC John Paulsen 1/21/2016 13:22 John Paulsen Medium - 3-7 days 1/21/2016 13:22
133291 Service Desk gv CPU ws is CRITICAL 1/19/2016 9:19 Resolved Nagios XI LOGIS Chad Remick 1/19/2016 12:05 Chad Remick Medium - 3-7 days 1/19/2016 12:05
133292 Infrastructure GroupSetup Video Conferencing between St Louis Park and Hennepin
County EOC1/19/2016 9:19 Resolved Clint Pires St. Louis Park Jude Giron 4/29/2016 9:29 Jude Giron Medium - 8-14 days 4/29/2016 9:29
133293 Utility Billing .link 1/19/2016 9:21 Resolved Rachel Neuberger Robbinsdale Pam Kummer 1/19/2016 11:35 Pam Kummer Medium - 3-7 days 1/19/2016 11:35
Page 24 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133294 Network Services ACH file not passing to City 1/19/2016 9:36 Resolved Pam Kummer LOGIS Jeff Sibell 1/19/2016 14:05 Jeff Sibell Medium - 3-7 days 1/19/2016 14:05
133295 Service Desk reactivate Citrix 1/19/2016 9:39 Resolved Lisa Storey LOGIS Peter Carlson 1/19/2016 13:54 Dave Dillon Medium - 3-7 days 1/19/2016 10:10
133296 Systems Group DNS Record Change 1/19/2016 9:45 Resolved Jackie Penke Hutchinson Jeff Sibell 1/19/2016 14:04 Jeff Sibell High - 2 days 1/19/2016 14:04
133298 Utility Billing Sewer Report for Met Council 1/19/2016 9:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/21/2016 7:35 Connie Dalsen Medium - 3-7 days 1/21/2016 7:35
133299 JDE HR/Payroll FW: Journal Liability Reclass Reminder 1/19/2016 9:46 Resolved Jake Bosley Edina Dave Schleicher 1/19/2016 10:28 Jake Bosley Medium - 3-7 days 1/19/2016 10:28
133300 Special Assessments Mass payoff for Rochester 1/19/2016 9:52 New Norb Vossen LOGIS Holly Amundson 2/26/2016 7:53 Holly AmundsonProject - no specified
due date
133301 JDE HR/Payroll aca question 1/19/2016 10:05Pending Client
ResponseWendy Brierley NWCT Nancy Hilary 1/29/2016 5:24 Wendy Brierley Medium - 3-7 days
133302 Service DeskPPS Database - Redirected Restore of PDSDB from EDINA to
FROZEN1/19/2016 10:05 Resolved Lonnie Rolf LOGIS Scott Crocker 1/19/2016 10:35 Lonnie Rolf Medium - 3-7 days 1/19/2016 10:21
133303 RecTracRequest to VSI Support to provide customer logins for LOGIS
Cities1/19/2016 10:11
Pending Vendor
ResponsePaul Norton LOGIS Paul Norton 1/19/2016 10:15 Paul Norton Medium - 3-7 days
133305 Utility Billing Add Michele Robinson to LO UB All Distribution List 1/19/2016 10:18 Resolved Carissa Hoyt New Hope Connie Dalsen 1/19/2016 11:10 Connie Dalsen Medium - 3-7 days 1/19/2016 11:10
133306 Infrastructure Group EA - Paging System Replacement 1/19/2016 10:26 Resolved Dan Cook Eagan Jude Giron 3/28/2016 13:35 Dan Cook Medium - 3-7 days 3/21/2016 8:26
133307 Property Data Edina - Accidentally deleted some owner records from PDSDB 1/19/2016 10:32 Resolved Logis Internal LOGIS Lonnie Rolf 1/19/2016 14:44 Lonnie Rolf Critical - 1 day 1/19/2016 14:44
133308 RecTrac FW: Just registered for a course on the Rec website 1/19/2016 10:33 Resolved Penny Spitzer New Hope Paul Norton 1/19/2016 11:15 Penny Spitzer Medium - 3-7 days 1/19/2016 11:07
133309 Infrastructure Group WebSense Questions 1/19/2016 10:34 Resolved Mario Jara Bloomington Jack Israel 1/20/2016 12:20 Jack Israel Medium - 3-7 days 1/20/2016 12:40
133310 RecTrac 1-15-16 Accounting 1/19/2016 10:42 Resolved Dan Mueller Crystal Paul Norton 1/19/2016 11:57 Paul Norton Medium - 3-7 days 1/19/2016 11:57
133311 JDE HR/Payroll Vacation Retro on Liquor Employees 1/19/2016 10:43 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/20/2016 12:47 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:50
133312Public Safety
Development
Bloomington PD - South Pointe Apartments Possibly Needs
Update1/19/2016 10:43 Resolved Jerry Wukawitz Bloomington John Rogers 1/19/2016 10:47 John Rogers Medium - 3-7 days 1/19/2016 10:47
133313 Network Services Addition to LO UB All Email Distribution List 1/19/2016 10:46 Resolved Connie Dalsen LOGIS Peter Carlson 1/19/2016 10:58 Peter Carlson Medium - 3-7 days 1/19/2016 10:58
133314 JDE HR/Payroll Setup Forfeited Sick non-paying Pay Type 1/19/2016 10:47 Resolved Wanita Williams Golden Valley Nikki Heinbuch 3/7/2016 12:20 Wanita Williams Medium - 3-7 days 3/7/2016 12:29
133315 Infrastructure Group PCI Web Service Port Access List 1/19/2016 10:53 Resolved Pam Kummer LOGIS Adam Maloney 2/1/2016 13:35 Adam Maloney Medium - 3-7 days 2/1/2016 13:35
133316 RecTrac Error when reversing a transaction payment 1/19/2016 10:56 Resolved Kris Ryan Maple Grove Sue Christiansen 2/2/2016 14:28 Sue Christiansen Medium - 3-7 days 2/2/2016 14:28
133317 Network Services AD password change 1/19/2016 11:06 Resolved Jackie Penke Hutchinson Peter Carlson 1/19/2016 12:51 Peter Carlson Critical - 1 day 1/19/2016 12:50
133318 PIMS Problem with ePermits - Irregularities in fees and fee payments 1/19/2016 11:07 Resolved Logis Internal LOGIS Maria Rucke 2/3/2016 15:57 Maria Rucke Medium - 3-7 days 2/3/2016 15:57
133319 Network Services Re-Assign AnyConnect Token 1/19/2016 11:11 Resolved Chad Forystek Steele County Joe Rader 1/27/2016 8:25 Joe Rader Medium - 3-7 days 1/27/2016 8:25
133321 JDE HR/Payroll General Ledger Post 1/19/2016 11:16 Resolved Michelle Lindsay Shakopee Tricia Daninger 1/20/2016 10:35 Tricia Daninger Medium - 3-7 days 1/20/2016 10:35
133322 Network Services Investigate why webpage has gone down 2 saturdays in a row 1/19/2016 11:18 New Danny Barth Lakeville Kevin Pikkaraine 1/19/2016 11:45 Joe Rader Medium - 3-7 days
133323 JDE HR/Payroll Terminate ESS access 1/19/2016 11:20 Resolved Kathy Jo Price Apple Valley Tricia Daninger 1/19/2016 16:16 Tricia Daninger Medium - 3-7 days 1/19/2016 16:16
133324 Service Desk new Police officers starting today...need citrix accounts! 1/19/2016 11:22 Resolved Nancy Johnson Crystal Peter Carlson 1/19/2016 12:55 Peter Carlson Medium - 3-7 days 1/19/2016 12:55
133325 Network Services Please install JM19018 to PD910, XXP 1/19/2016 11:43 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 12:11 Nolan Little Medium - 3-7 days 1/19/2016 12:11
133326 Network Services Please build and deploy PDU160119 1/19/2016 11:46 Resolved Nancy Hilary LOGIS Nolan Little 1/19/2016 20:03 Nolan Little Medium - 3-7 days 1/19/2016 20:03
133327 Utility Billing WAV Documentation 1/19/2016 11:47 Resolved Carol Mehlhaff Lakeville Connie Dalsen 2/10/2016 11:42 Carol Mehlhaff Medium - 3-7 days 1/29/2016 15:07
133328 JDE Finance Tungsten - PID 11846 1/19/2016 11:48 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 15:03 Jill Davis Medium - 3-7 days 1/19/2016 15:03
133329 JDE HR/Payroll 8300/8350 accruals 1/19/2016 11:48 Resolved Kim Hansen Austin Nancy Hilary 1/20/2016 11:57 Kim Hansen Critical - 1 day 1/20/2016 12:34
133330 JDE Finance 1099 question 1/19/2016 11:51 Resolved JoAnn Eagen Farmington Jill Davis 1/19/2016 14:02 JoAnn Eagen Medium - 3-7 days 1/19/2016 14:04
133331 JDE Finance Insight reports for P&R Director Susan 1/19/2016 11:54Pending Client
ResponseShari Rains New Hope Dave Schleicher 2/5/2016 10:54 Shari Rains Medium - 3-7 days
133332 JDE Finance Tung - Batch Reconcile items 1/19/2016 11:58 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 12:51 Jill Davis Medium - 3-7 days 1/29/2016 14:40
133333 JDE HR/Payroll RE: Dates on ESS Time Entry 1/19/2016 12:10 Resolved Cindy Nelson Ramsey Tricia Daninger 1/19/2016 15:24 Tricia Daninger Medium - 3-7 days 1/21/2016 15:01
133334 JDE HR/Payroll EE 145975 has two W-2s 1/19/2016 12:17 Resolved Gina Dwyer Eagan 1/20/2016 12:17 Nikki Heinbuch Medium - 3-7 days 1/20/2016 12:18
133335 Network Services In Control third-party SIP device license 1/19/2016 13:00 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/1/2016 8:37 Jude Giron Medium - 3-7 days 3/1/2016 8:39
133336 JDE Finance 1099's 1/19/2016 13:11 Resolved Shari Rains New Hope Jill Davis 1/19/2016 14:25 Shari Rains Medium - 3-7 days 1/22/2016 14:59
133337 Systems Group Need to be able to log in..... 1/19/2016 13:17 Resolved George Jensen Anoka County JLEC John Paulsen 1/20/2016 10:05 John Paulsen Medium - 3-7 days 1/25/2016 8:18
133338 JDE Finance 1099 Printing 1/19/2016 13:38 Resolved Donna Lott Lakeville Jill Davis 1/19/2016 15:35 Donna Lott Medium - 3-7 days 1/20/2016 8:03
133339 Service Desk WBL: Legacy RMS 1/19/2016 13:45 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:35 Chad Remick Medium - 3-7 days 2/9/2016 8:35
133340 JDE Finance new tungsten users 1/19/2016 13:48 Resolved Ron Hedberg Apple Valley Jill Davis 1/20/2016 10:30 Lisa Reiten Medium - 3-7 days 1/20/2016 10:28
133341 Service Desk Enable account GV 1/19/2016 14:08 Resolved Mitchell Winiecki LOGIS Peter Carlson 1/19/2016 14:12 Peter Carlson Medium - 3-7 days 1/19/2016 14:12
Page 25 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133342 Service Desk Check costs of Envelope Encryption (PostX) Feature for IronPort 1/19/2016 14:11 Resolved Rob Boerboom Farmington Janelle Day 1/27/2016 14:26 Janelle Day Medium - 3-7 days 1/27/2016 14:26
133343 JDE HR/Payroll DBA amounts 1/19/2016 14:15 Resolved Lisa Linnane Farmington Nancy Hilary 1/19/2016 17:30 Lisa Linnane Medium - 3-7 days 1/20/2016 6:19
133344 PIMSePermits - Issue with several permits in several cities with
incorrect payment amount1/19/2016 14:26 Resolved Logis Internal LOGIS 3/2/2016 13:11 Ray Jozwiak Medium - 3-7 days 3/2/2016 13:11
133345 JDE Finance FW: Pass word 1/19/2016 14:38 Resolved Lisa Reiten Apple Valley Jill Davis 1/19/2016 14:47 Lyndell Frey Medium - 3-7 days 1/19/2016 14:43
133346 JDE HR/Payroll Employer HSA adjustment 1/19/2016 14:39 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/20/2016 12:26 Kathy Jo Price Medium - 3-7 days 1/20/2016 12:31
133347 JDE Finance Crystal 1099's are ready to be printed 1/19/2016 14:51 Resolved Beth Simonsen Crystal Jill Davis 1/19/2016 16:09 Jill Davis Medium - 3-7 days 1/19/2016 16:08
133348 JDE HR/Payroll SL w-2 file to AccuWage 1/19/2016 14:53 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/19/2016 15:23 Nikki Heinbuch Medium - 3-7 days 1/19/2016 15:22
133349 PIMS RE: Problem reported with ePermits 1/19/2016 15:07 Resolved Melissa Schlingman Shakopee Maria Rucke 2/3/2016 17:22 Melissa Schlingman Medium - 3-7 days 2/3/2016 15:57
133350 Public Safety General FW: New Reserves 1/19/2016 15:09 Resolved Kim Henning Mendota Heights Jason Ehlers 2/22/2016 10:04 Kim Henning Medium - 3-7 days 2/19/2016 8:34
133351 JDE HR/Payroll MG AccuWage Maple Grove 1/19/2016 15:09 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/25/2016 11:48 Nikki Heinbuch Medium - 3-7 days 1/25/2016 11:48
133352 JDE HR/Payroll 3rd party sick adj 1/19/2016 15:09 Resolved Shari Rains New Hope Nikki Heinbuch 1/20/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23
133353 RecTrac FW: RecTrac Summer Swim Lessons 1/19/2016 15:24 Resolved Kelly O'Dea Minnetonka Paul Norton 1/20/2016 8:31 Kelly O'Dea Medium - 3-7 days 1/20/2016 8:22
133354 PIMS ePermit Bug - Permit Total was $202.75 - Only $26.00 was paid 1/19/2016 15:45 Resolved Mary LaRose New Hope Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56
133355 JDE Finance ANOTHER DATE FIX FROM JULY 1/19/2016 16:11 Resolved JoAnn Eagen Farmington Jill Davis 1/20/2016 9:55 JoAnn Eagen Medium - 3-7 days 1/20/2016 9:48
133356 JDE HR/Payroll employee log in 1/19/2016 16:13 Resolved Jodi Rosati Maple Grove Tricia Daninger 1/20/2016 9:55 Tricia Daninger Medium - 3-7 days 1/21/2016 15:01
133357 PIMS Increase Roles for user - Sam Andersen 1/19/2016 16:18 Resolved Judy Laufenburger Edina Judd Harper 1/19/2016 16:35 Judd Harper Medium - 3-7 days 1/19/2016 16:35
133358 RecTrac Question Update - Change 15 minute increment? 1/19/2016 16:57 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:37 Sue Christiansen Medium - 3-7 days
133359 Network Services Grant admin rights to Hutchinson file server 1/19/2016 17:28 Resolved Ben Verbick LOGIS Chad Remick 1/21/2016 14:19 Chad Remick Medium - 3-7 days 1/21/2016 14:19
133360 Infrastructure Group Fiber termination question 1/20/2016 4:44 Resolved Tyre FantMinnesota Transit
AuthorityJack Israel 1/20/2016 9:52 Jack Israel Medium - 3-7 days 1/20/2016 9:53
133361 JDE HR/Payroll 2015 interims needed 1/20/2016 6:17 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/20/2016 15:29 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:40
133362 Systems Group PROBLEM Service Alert - Disks is WARNING 1/20/2016 7:23 Resolved George Jensen Anoka County JLEC John Paulsen 2/17/2016 13:20 John Paulsen Medium - 3-7 days 2/17/2016 13:20
133363 Utility Billing CIS Password 1/20/2016 7:29 Resolved Leslie Stovring Eden Prairie Connie Dalsen 1/22/2016 10:06 Connie Dalsen Medium - 3-7 days 1/22/2016 10:06
133364 JDE HR/Payroll ready to process the W-2 manual attachments 1/20/2016 7:39 Resolved Gina Dwyer Eagan 1/20/2016 13:39 Nikki Heinbuch Medium - 3-7 days 1/20/2016 13:42
133365 Network Services FW: Training server 1/20/2016 7:39 Resolved George Jensen Anoka County JLEC Chad Remick 1/20/2016 11:55 Chad Remick Medium - 3-7 days 1/20/2016 11:56
133366 Service Desk aWare Call Recording 1/20/2016 8:05 Resolved Judy Fradenburgh Bloomington Joe Rader 2/1/2016 8:28 Joe Rader Medium - 3-7 days 2/1/2016 8:28
133367 JDE HR/Payroll W2 setup 1/20/2016 8:10 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 1/21/2016 13:07 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23
133368 PIMSAnother Problem reported with ePermits fees and payments
after rollout 12/15/151/20/2016 8:11 Resolved Joy Lang Coon Rapids Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56
133369 Public Safety General Lonsdale PD officer change to Dundas PD 1/20/2016 8:21 Resolved Jill BondhusRice/Steele
Consolidated PSAP1/25/2016 9:08 Rich Sonenblum Medium - 3-7 days 1/25/2016 9:08
133371 Public Safety General High Priority - Need Citrix Password Reset 1/20/2016 8:28 Resolved Lynn Vasquez Eagan John Rogers 1/20/2016 8:36 John Rogers Medium - 3-7 days 1/20/2016 8:36
133372 Systems Group Create Friendly URL for newer public safety SSRS report site 1/20/2016 8:39 Resolved Matt O'Brien LOGIS Jeff Sibell 2/12/2016 16:03 Jeff Sibell Medium - 3-7 days 2/12/2016 16:03
133373 JDE Finance Open Receipts 1/20/2016 8:40 Resolved Jennifer HoffmanHutchinson Utility
CommissionJill Davis 2/19/2016 7:37 Jill Davis Medium - 3-7 days 2/19/2016 7:37
133374 Network Services DNS managment 1/20/2016 8:41 Resolved Ian Hardie South St. Paul Brian Peterson 2/5/2016 11:51 Brian Peterson Medium - 3-7 days 2/5/2016 11:51
133375 JDE HR/Payroll ED Final Accuwage 1/20/2016 8:44 Resolved Carrie Person Edina Nikki Heinbuch 1/20/2016 10:07 Nikki Heinbuch Medium - 3-7 days 1/20/2016 9:01
133376 Network Services New Employee Setup 1/20/2016 8:48 Resolved Don Rambow White Bear Lake Chad Remick 1/29/2016 10:44 Chad Remick Medium - 3-7 days 1/29/2016 10:44
133377 JDE HR/Payroll No Insight access for ACA instructions 1/20/2016 8:48 Resolved Jill Pocklington Coon Rapids Nancy Hilary 1/20/2016 9:54 Jill Pocklington Medium - 3-7 days 1/20/2016 9:45
133378 PIMS PIMS - Animal License screens prototype - Response from SLP 1/20/2016 9:13 Internal Testing Ann Boettcher St. Louis Park Jane Watje 3/8/2016 11:01 Maria RuckeProject - no specified
due date
133379 PIMS Edit to renewal needed as soon as possible 1/20/2016 9:14 Resolved Shirley Johnson South St. Paul Judd Harper 1/28/2016 14:07 Judd Harper Critical - 1 day 1/28/2016 14:07
133380 Service Desk Cannot Process Access Update Via ODBC Link 1/20/2016 9:20 Resolved Connie Dalsen LOGIS Peter Carlson 1/21/2016 9:56 Peter Carlson Medium - 3-7 days 1/22/2016 8:25
133381 Service Desk Computer with internet issues 1/20/2016 9:25 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 1/21/2016 8:58 Peter Carlson Medium - 3-7 days 1/27/2016 12:06
133382 JDE HR/Payroll WBL - One employee Fire fighter and council member 1/20/2016 9:26 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/11/2016 14:17 Sandra Tauer Medium - 3-7 days 4/11/2016 14:06
133383 PIMSProcessor and Merchant Bank question for ePermits - Moving
forward with the ePermit application1/20/2016 9:34 Resolved Kerri Kindsvater White Bear Lake Maria Rucke 1/24/2016 20:39 Maria Rucke Medium - 3-7 days 1/24/2016 20:39
133384 Network Services Check that ports are open for ArcGIS 1/20/2016 9:38 Resolved Calvin Kubat Ramsey John Wondra 1/26/2016 17:09 John Wondra Medium - 3-7 days 1/26/2016 17:09
Page 26 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133385 RecTracMinnetonka: Questions about Room Set up Instructions and the
Location Maintenance Schedule reports1/20/2016 9:49 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/12/2016 15:23 Sue Christiansen Medium - 3-7 days 2/12/2016 15:23
133386 Utility Billing .LINK Final Accounts, please delete 1/20/2016 9:50 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 1/20/2016 10:37 Pat Lindquist Medium - 3-7 days 1/20/2016 10:37
133387 JDE HR/Payroll Error when attempting to save Hours of Service Workbench 1/20/2016 9:52 Resolved Jill Pocklington Coon Rapids Nancy Hilary 1/20/2016 14:41 Jill Pocklington Medium - 3-7 days 1/20/2016 14:40
133388 Utility Billing Correct or remove an adjustment 1/20/2016 9:59 Resolved Deb Montilino St. Louis Park Pat Lindquist 1/20/2016 15:57 Pat Lindquist Medium - 3-7 days 1/20/2016 15:57
133389 Utility Billing? Does it alway show this many bill codes normally for the same
bill code?1/20/2016 10:01 Resolved Carol Mehlhaff Lakeville Pat Lindquist 1/20/2016 15:56 Pat Lindquist Medium - 3-7 days 1/20/2016 15:56
133390 Systems Group Exchange message size limits 1/20/2016 10:02 Resolved Ryan Browning Edina Brian Peterson 1/20/2016 12:17 Brian Peterson Medium - 3-7 days 1/20/2016 11:54
133391 Systems Group Website Question or Assistance 1/20/2016 10:08 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/27/2016 10:34 Brian Peterson Medium - 3-7 days 1/27/2016 10:05
133392 JDE HR/Payroll PDBA Set Up Report 1/20/2016 10:15 Resolved Patti Kent Shakopee Nancy Hilary 1/20/2016 16:46 Nancy Hilary Medium - 3-7 days 1/20/2016 16:46
133393 Service Desk Entrust Token 1/20/2016 10:17 Resolved Patty Hartwig Brooklyn Center Joe Rader 1/20/2016 10:19 Joe Rader Medium - 3-7 days 1/20/2016 10:19
133394 Service Desk FW: Fwd: Testing Both RMS and FBR 1/20/2016 10:23 Resolved George Jensen Anoka County JLEC Chad Remick 1/20/2016 12:13 Chad Remick Medium - 3-7 days 1/20/2016 12:15
133395 JDE Finance Test Environment-AR & Cash Receipts 1/20/2016 10:27 In Progress Julie Werner Lakeville Jill Davis 2/17/2016 10:24 Jill Davis Medium - 3-7 days
133396 JDE HR/Payroll RI Final AccuWage 1/20/2016 10:41 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/20/2016 11:10 Nikki Heinbuch Medium - 3-7 days 1/20/2016 11:09
133397 JDE HR/Payroll EE 118096 benefit enrollment 1/20/2016 10:45 Resolved Eve Lomaistro New Hope Nancy Hilary 1/25/2016 12:43 Eve Lomaistro Medium - 3-7 days 1/25/2016 13:00
133398 JDE HR/Payroll Enrolling an EE in Benefits Default Date 1/20/2016 10:56 Resolved Eve Lomaistro New Hope Nancy Hilary 1/21/2016 15:19 Eve Lomaistro Medium - 3-7 days 1/21/2016 13:00
133399 JDE HR/Payroll New ESS Users 1/20/2016 11:03 Resolved Jodie Hildestad St. Louis Park Tricia Daninger 1/20/2016 16:02 Tricia Daninger Medium - 3-7 days 1/21/2016 15:00
133400 JDE Finance 1099's 1/20/2016 11:06 Resolved Shari Rains New Hope Jill Davis 1/20/2016 11:47 Jill Davis Medium - 3-7 days 1/20/2016 11:49
133401 JDE Finance Tung - Business Unit field Editing 1/20/2016 11:07 Resolved Lisa Reiten Apple Valley Jill Davis 1/20/2016 13:06 Jill Davis Medium - 3-7 days 1/20/2016 13:57
133402 JDE HR/Payroll Journal Liability Reclass 1/20/2016 11:07 Resolved Patti Kent Shakopee Dave Schleicher 1/20/2016 12:22 Patti Kent Medium - 3-7 days 1/20/2016 12:28
133403 JDE HR/Payroll DBA 3000 1/20/2016 11:17Pending Client
ResponseEve Lomaistro New Hope Nancy Hilary 1/21/2016 15:20 Eve Lomaistro Medium - 3-7 days
133404 JDE HR/Payroll EE 103448 Medical HF integrity issue 1/20/2016 11:25 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/20/2016 13:49 Elizabeth Peifer Medium - 3-7 days 1/20/2016 12:02
133405 JDE Finance JDE Printer Issue 1/20/2016 11:32 Resolved Don Tomlinson Austin Dave Schleicher 1/21/2016 10:03 Don Tomlinson Medium - 3-7 days 1/21/2016 10:04
133406 Utility Billing WAV COMPARISON REPORT CYCLE 3 1/20/2016 11:36 Resolved Luann Sellman Coon Rapids Pat Lindquist 1/21/2016 11:53 Pat Lindquist Medium - 3-7 days 1/21/2016 11:53
133407 Network Services Joel Nelson is not receiving some emails 1/20/2016 11:36 Resolved Adam Wodtke West Metro Fire Chad Remick 1/26/2016 10:16 Chad Remick Medium - 3-7 days 1/26/2016 10:17
133408 PIMS Permit 020776 - Update payment record 1/20/2016 11:47 Resolved Kim Woog South St. Paul Maria Rucke 1/20/2016 14:35 Maria Rucke Medium - 3-7 days 1/20/2016 14:35
133409 Service Desk Delete Reservations in Sm Trng Rm 1/20/2016 11:47 Resolved Rich Sonenblum LOGIS Peter Carlson 1/20/2016 13:15 Peter Carlson Medium - 3-7 days 1/20/2016 13:15
133410 RecTrac Golden Valley: Facility Reports 1/20/2016 11:53 Resolved Sheila Van Sloun Golden Valley Paul Norton 1/25/2016 17:19 Carrie Anderson Medium - 3-7 days 1/25/2016 14:02
133411 PIMS Deleting duplicate renewal records 1/20/2016 11:57 Resolved Kim Miller White Bear Lake Jane Watje 1/20/2016 11:59 Jane Watje Medium - 3-7 days 1/20/2016 11:59
133412 Service Desk Restore a Word document 1/20/2016 12:01 Resolved Amy Varani White Bear Lake Peter Carlson 1/20/2016 15:08 Peter Carlson Medium - 3-7 days 1/20/2016 15:07
133413 JDE HR/Payroll ACA Cobra 1/20/2016 12:15Pending Client
ResponseJill Berger Brooklyn Center Nancy Hilary 1/20/2016 16:44 Nancy Hilary Medium - 3-7 days
133415 Infrastructure Group Configure 4 Switch Ports 1/20/2016 12:17 Resolved Sally Morton Richfield Virginia Vaske 1/21/2016 16:28 Virginia Vaske Medium - 8-14 days 1/21/2016 16:29
133416 JDE Finance 1099 Forms 1/20/2016 12:35 Resolved Angie McIntire Ramsey Jill Davis 1/20/2016 15:10 Jill Davis Medium - 3-7 days 1/20/2016 15:59
133417 Infrastructure Group Configure and Install new Voice Bundle - BC 1/20/2016 12:49 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 13:57 Jason Stickler Medium - 3-7 days 4/4/2016 13:57
133418 Infrastructure Group Internet Connection Speeds 1/20/2016 12:58 Resolved Ryan Browning Edina Jack Israel 1/20/2016 16:27 Jack Israel Medium - 3-7 days 1/21/2016 14:05
133419 PIMS City of New Hope Printer 1/20/2016 13:02 Resolved Mary LaRose New Hope Judd Harper 1/28/2016 14:11 Judd Harper Medium - 3-7 days 1/28/2016 14:11
133420 Training Training for DB Utilities 1/20/2016 13:08 Resolved Cindy Hintze Coon Rapids Jane Watje 1/20/2016 13:10 Jane Watje Medium - 3-7 days 1/20/2016 13:10
133422 PIMS Code tables - Inactive column 1/20/2016 13:22 New Cindy Hintze Coon Rapids 1/20/2016 13:24 SystemProject - no specified
due date
133423 PIMS Fees - be able to copy a fee record and update it accordingly 1/20/2016 13:24 New Cindy Hintze Coon Rapids 1/20/2016 13:28 SystemProject - no specified
due date
133425 JDE HR/Payroll Class Structure 1 - 10 Updtd 1.1.14.xlsx 1/20/2016 13:42 New Elizabeth Peifer Eagan Nancy Hilary 1/22/2016 7:20 Nancy Hilary Medium - 3-7 days
133427 JDE HR/Payroll EE SSN 1/20/2016 13:48 Resolved Steve Hauer Maple Grove Nancy Hilary 1/20/2016 14:35 Nancy Hilary Medium - 3-7 days 2/11/2016 13:37
133428 JDE Finance Tungsten - PID 9803 - Laserfiche integration item 1/20/2016 14:15 New Lisa Reiten Apple Valley Jill Davis 1/20/2016 14:30 Jill Davis Medium - 3-7 days
133429 PIMS epermits - print capability on permit definition 1/20/2016 14:18 New Jane Watje LOGIS 1/20/2016 15:17 SystemProject - no specified
due date
133430 JDE HR/Payroll RE: Year End Leave Accrual Report 1/20/2016 14:18 Resolved Cindy Nelson Ramsey Nancy Hilary 2/18/2016 11:48 Nancy Hilary Medium - 3-7 days 2/18/2016 11:49
133431 JDE HR/Payroll aca 1/20/2016 14:24 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 1/27/2016 15:23 Nancy Hilary Medium - 3-7 days 1/28/2016 7:01
133432 Utility Billing Address Zip Code Hyperlink 1/20/2016 14:26 Resolved Wanita Milana Crystal Connie Dalsen 1/20/2016 15:18 Connie Dalsen Medium - 8-14 days 1/20/2016 15:18
133434 JDE Finance Pcard 1/20/2016 14:35 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/25/2016 10:20 Brandi Aitkin Medium - 3-7 days 1/25/2016 10:17
Page 27 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133437 Service Desk FW: Security warning on my iPad 1/20/2016 14:43 Resolved Jeff Munsterteiger Apple Valley Joe Rader 1/20/2016 14:59 Peter Carlson High - 2 days 1/20/2016 14:59
133438Public Safety
DevelopmentPCAD Data Request 1/20/2016 14:49 Resolved Terry Hoium LOGIS John Rogers 3/9/2016 9:54 Terry Hoium Medium - 3-7 days 3/9/2016 9:54
133439 Network Services JDE 1/20/2016 14:58Pending Client
ResponseKathi Kamm Eagan Kevin Pikkaraine 1/22/2016 13:50 Jack Israel Medium - 3-7 days
133440 JDE HR/Payroll Step 103 - Negative Error Report with Error 1/20/2016 14:59 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/20/2016 15:35 Nikki Heinbuch Medium - 3-7 days 1/20/2016 15:42
133441 JDE HR/Payroll RA Final AccuWage 1/20/2016 15:17 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/20/2016 15:23 Nikki Heinbuch Medium - 3-7 days 1/20/2016 15:22
133442 PIMS Business License fees 1/20/2016 15:17 Resolved Jane Timm Edina Jane Watje 1/20/2016 15:21 Jane Watje Medium - 3-7 days 1/20/2016 15:21
133443 PIMS FW: Security warning on my iPad 1/20/2016 15:28 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 1/20/2016 15:33 Maria Rucke Medium - 3-7 days 1/20/2016 15:33
133444 JDE Finance 1099'S 1/20/2016 15:28 Resolved JoAnn Eagen Farmington Jill Davis 1/21/2016 8:29 JoAnn Eagen Medium - 3-7 days 1/21/2016 8:08
133445 RecTrac Event timer 1/20/2016 15:31 Resolved Rosemary Mikkelson Lakeville Paul Norton 1/20/2016 16:06 Rosemary Mikkelson Medium - 3-7 days 1/20/2016 16:01
133446 PIMS Business License search result 1/20/2016 15:33 New Jane Timm Edina 1/20/2016 15:37 Jane WatjeProject - no specified
due date
133447 JDE HR/Payroll W-2 envelopes printing 1/20/2016 15:35 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/20/2016 15:36 Sandra Tauer Medium - 3-7 days 1/20/2016 15:56
133449 JDE HR/Payroll GV Final AccuWage 1/20/2016 15:39 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/20/2016 15:53 Wanita Williams Medium - 3-7 days 1/21/2016 15:54
133450 PIMS Change meter fees in PIMS 1/20/2016 15:46 Resolved Lisa Morrill Eden Prairie Jane Watje 1/20/2016 16:27 Jane Watje Medium - 3-7 days 1/20/2016 16:27
133451 Service Desk Please add users to Edina GAL and LO PIMS Users 1/20/2016 15:50 Resolved Maria Rucke LOGIS Peter Carlson 1/21/2016 8:10 Peter Carlson Medium - 3-7 days 1/21/2016 8:10
133452 Network Services Activate AnyConnect Token 1/20/2016 15:50 Resolved Joan Waterstreet Edina Peter Carlson 1/21/2016 8:23 Peter Carlson Medium - 3-7 days 1/21/2016 8:22
133453 Utility Billing Crystal Report Error Message When Doing Bill Print 1/20/2016 15:50 Resolved Gail Ripley Apple Valley Pat Lindquist 1/21/2016 11:55 Pat Lindquist Medium - 3-7 days 1/21/2016 11:55
133454 JDE Finance proxy 1/20/2016 15:55 Resolved Sheri Robertson Maple Grove Jill Davis 1/20/2016 15:56 Jill Davis Medium - 3-7 days 1/20/2016 15:59
133455 PIMS Needed assistance with Descriptions and ePermits 1/20/2016 15:58 Resolved Jackie Onischuk Edina Maria Rucke 1/21/2016 8:50 Maria Rucke Medium - 3-7 days 1/21/2016 8:50
133456 JDE HR/Payroll DC 2015 W-2 process 1/20/2016 15:59 Resolved Pat Vinje
Dakota
Communications
Center
Nikki Heinbuch 1/20/2016 16:36 Nikki Heinbuch Medium - 3-7 days 1/21/2016 15:11
133457 RecTrac WebTrac shelter reservation page continuously loops 1/20/2016 16:14 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 4/12/2016 10:37 Sue Christiansen Medium - 3-7 days 4/12/2016 10:37
133458 Network Services Help applying LOGIS MS Security Baseline GPP 1/20/2016 16:16 Resolved Sue Donovan Mendota Heights Chad Remick 1/22/2016 10:45 Chad Remick Medium - 3-7 days 1/22/2016 10:51
133459 PIMS Need assistance adding ePerrmits info 1/20/2016 16:22 Resolved Noel Westphal Minnetonka Maria Rucke 1/28/2016 14:17 Maria Rucke Medium - 3-7 days 1/28/2016 14:17
133460 PIMS Report for fire dept 1/20/2016 16:37 Resolved Lisa Morrill Eden Prairie Tim Lovestrand 2/1/2016 16:23 Maria Rucke Medium - 3-7 days 2/1/2016 16:23
133461 TrainingNeeds Documentation on Certification and Winter Qtr
Consumption1/20/2016 16:42 Resolved Carol Mehlhaff Lakeville Jane Watje 1/21/2016 14:34 Jane Watje Medium - 3-7 days 1/21/2016 14:34
133462 Infrastructure Group Separate VPN Group for IT (AnyConnect) 1/20/2016 16:43 Resolved Sue Donovan Mendota Heights Jason Stickler 2/2/2016 17:23 Sue Donovan Medium - 3-7 days 2/3/2016 14:57
133463 Network Services Magicians/Arena WiFi POS Request 1/20/2016 17:06 Resolved Sally Morton Richfield Dimitrios Hilton 1/25/2016 13:48 Sally Morton Medium - 3-7 days 1/25/2016 13:47
133464 Infrastructure Group VPN access for Engineering Vendor 1/20/2016 17:37 Resolved Ryan Browning Edina Virginia Vaske 3/2/2016 9:36 Virginia Vaske Medium - 3-7 days 3/2/2016 9:36
133465 RecTracLakeville - questions on daily facility global schedule - see
attachment1/20/2016 19:16 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:32 Patty Dexter Medium - 3-7 days 4/7/2016 8:32
133466 Service Desk Build of GIS Processing Server 1/20/2016 21:23 Resolved Ben Verbick LOGIS Carl Pearson 3/16/2016 15:30 Carl Pearson Medium - 3-7 days 3/16/2016 15:30
133467 Systems Group Build of GIS database cluster servers 1/20/2016 21:45 In Progress Ben Verbick LOGIS Jeff Sibell Medium - 3-7 days
133468 Systems Group Build of GIS Network segment on the infrastructure 1/20/2016 22:01 Resolved Ben Verbick LOGIS Jeff Sibell 1/28/2016 23:55 John Wondra Medium - 3-7 days 2/1/2016 14:14
133469 Network Services Unable to Connect to Local E1 1/21/2016 6:47 Resolved Nancy Hilary LOGIS Nolan Little 1/21/2016 7:25 Nolan Little Medium - 3-7 days 1/21/2016 7:25
133470 Network Services Re Enable User Account 1/21/2016 7:44 Resolved Don Rambow White Bear Lake Chad Remick 1/21/2016 10:09 Connie Anderson Medium - 3-7 days 1/21/2016 9:35
133471 Service Desk FW: LOGIS Board Packet 1/21/2016 8:07 Resolved Sue Gillis LOGIS Peter Carlson 1/21/2016 8:29 Peter Carlson Medium - 3-7 days 1/21/2016 8:29
133472 JDE Finance I need some help with an AP GL Reclass 1/21/2016 8:09 Resolved Brenda Treiber Crystal Jill Davis 1/21/2016 9:44 Jill Davis Medium - 3-7 days 1/28/2016 14:08
133473 Network Services 2016 Budget 1/21/2016 8:12 Resolved Adam Wodtke West Metro Fire Janelle Day 1/29/2016 10:00 Janelle Day Medium - 3-7 days 1/29/2016 12:19
133474 Infrastructure Group RI - Trouble with new AP - slowness from truck workstation 1/21/2016 8:20 Resolved Katie Bisek Edina Jack Israel 1/22/2016 13:38 Jack Israel Medium - 3-7 days 1/22/2016 14:48
133475 JDE HR/Payroll Incorrect leave balances 1/21/2016 8:22 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/21/2016 9:12 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:42
133476 PIMS Add users to ePermit distribution list 1/21/2016 8:31 Resolved Jackie Onischuk Edina Maria Rucke 1/21/2016 8:32 Maria Rucke Medium - 3-7 days 1/21/2016 8:32
133477 JDE HR/Payroll Central Pension Fund Contribution Taxablility 1/21/2016 8:34 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 1/21/2016 11:37 Nikki Heinbuch Medium - 3-7 days 2/4/2016 10:19
133478 RecTrac
Maple Grove: needs report providing revenue for a selected
time frame, for a season of activities, including GL accts
credited/debited, even if client cancels after selected date
1/21/2016 8:41Pending Vendor
ResponseKris Ryan Maple Grove Sue Christiansen 4/13/2016 9:09 Sue Christiansen
Project - no specified
due date
133479 JDE HR/Payroll ACA Manual 1/21/2016 8:44Pending Client
ResponseJill Berger Brooklyn Center Nancy Hilary 3/17/2016 5:50 Nancy Hilary Medium - 3-7 days
133480 JDE Finance 1099 Print 1/21/2016 8:46 Resolved Ayca Andrews Eden Prairie Jill Davis 1/21/2016 13:31 Ayca Andrews Medium - 3-7 days 1/22/2016 9:38
133481 Infrastructure Group BL - Cisco ASA VPN Assistance 1/21/2016 8:47 Resolved Mario Jara Bloomington Jason Stickler 2/8/2016 13:53 Jason Stickler Medium - 3-7 days 2/8/2016 13:53
Page 28 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133482 Infrastructure Group Nick Lovejoy TACACS 1/21/2016 8:55 Resolved Ryan Browning Edina Virginia Vaske 2/4/2016 12:14 Virginia Vaske Medium - 3-7 days 2/4/2016 12:15
133483 Infrastructure Group Application lag from DMZ PCI network. 1/21/2016 9:08 Resolved Roger Anderson Hutchinson John Wondra 2/3/2016 15:27 John Wondra Medium - 3-7 days 2/3/2016 15:27
133484 Special AssessmentsRemove Closed information when modifying existing records
during the Project to Assessment Transfer process1/21/2016 9:10 Ready for Release Norb Vossen LOGIS Norb Vossen 4/5/2016 11:03 Norb Vossen Medium - 3-7 days
133485 JDE HR/Payroll interim payment 1/21/2016 9:14 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/21/2016 9:27 Jodie Hildestad Medium - 3-7 days 1/21/2016 10:45
133486 Service Desk Print checks 1/21/2016 9:16 Resolved Heather Campson LOGIS Peter Carlson 1/21/2016 9:25 Peter Carlson Medium - 3-7 days 1/21/2016 9:25
133487 Service Desk FW: LOGIS Board Packet 1/21/2016 9:17 Resolved Sue Gillis LOGIS Peter Carlson 1/21/2016 9:27 Peter Carlson Medium - 3-7 days 1/21/2016 9:27
133488 RecTrac weekly schedules 1/21/2016 9:19 Resolved Patty Dexter Lakeville Paul Norton 4/7/2016 8:35 Patty Dexter Critical - 1 day 4/7/2016 8:35
133489 PIMS License Type - Change Name 1/21/2016 9:19 Resolved Shirley Johnson South St. Paul Judd Harper 3/4/2016 9:58 Judd Harper High - 2 days 3/4/2016 9:58
133490 JDE Finance Insight 1/21/2016 9:20 Resolved Chris Regis Richfield Dave Schleicher 1/28/2016 10:49 Dave Schleicher Medium - 3-7 days 1/28/2016 10:50
133491 Infrastructure Group City/SCADA VLAN for LAN 1/21/2016 9:56 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 2/18/2016 9:18 Virginia Vaske Medium - 3-7 days 2/18/2016 9:18
133492 JDE Finance Tungsten - Business Unit Payment request 1/21/2016 9:58 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 10:45 Jill Davis Medium - 3-7 days 1/21/2016 10:45
133493 Infrastructure GroupPlease add/remove IP Addresses for/from accessing JDE servers
for Insight Software1/21/2016 10:00 Resolved Dave Schleicher LOGIS Jason Stickler 1/28/2016 10:54 Dave Schleicher Medium - 3-7 days 1/28/2016 9:53
133494 JDE Finance FW: Tungsten 1/21/2016 10:00 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 11:29 Jill Davis Medium - 3-7 days 1/29/2016 14:39
133495 RecTrac Live To Demo update Friday, January 22 1/21/2016 10:08 Resolved Lisa Jost Maple Grove Paul Norton 2/2/2016 9:39 Lisa Jost Medium - 3-7 days 2/2/2016 9:38
133496 JDE Finance 1099's 1/21/2016 10:11 Resolved Liz Berger Minnetonka Jill Davis 1/21/2016 13:56 Liz Berger Medium - 3-7 days 1/21/2016 14:14
133497 JDE Finance Jounal Entry 1/21/2016 10:19 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/21/2016 14:13 Jill Davis Medium - 3-7 days 1/21/2016 14:13
133498 Network Services reset Citrix 1/21/2016 10:24 Resolved Joanne Paul Golden Valley Peter Carlson 1/21/2016 10:33 Peter Carlson Medium - 3-7 days 1/21/2016 10:32
133499 Service Desk Call Manager - forward on no answer 1/21/2016 10:29 Resolved Matt Henning Maple Grove Carl Pearson 1/25/2016 10:30 Carl Pearson Medium - 3-7 days 1/25/2016 10:30
133500 Public Safety Records Citation Entry Question 1/21/2016 10:30 Resolved Valerie Satre Robbinsdale Renee Hosch 1/21/2016 11:11 Renee Hosch Medium - 3-7 days 1/21/2016 11:11
133502 Infrastructure Group Aware recording stopped working 1/21/2016 10:38 Resolved Judy Fradenburgh Bloomington Jude Giron 2/8/2016 11:15 Jude Giron High - 2 days 2/8/2016 11:14
133503 Infrastructure Group ASA locked up 1/21/2016 10:47 Resolved Mario Jara Bloomington Jude Giron 2/8/2016 13:22 Jude Giron Medium - 3-7 days 2/8/2016 13:22
133504 Infrastructure Group One of City of Eagan's PRI when offline 1/21/2016 10:48 Resolved Dan Cook Eagan Jude Giron 1/25/2016 13:01 Jude Giron Critical - 1 day 1/25/2016 13:01
133505 Service Desk Citrix / Printrak Issue 1/21/2016 10:57 Resolved Matthew Haga Crystal Chad Remick 1/21/2016 13:45 Chad Remick Medium - 3-7 days 1/21/2016 13:43
133506 Network Services S.Lorentz Citrix account disabled 1/21/2016 10:59 Resolved Brian Loots Brooklyn Center Peter Carlson 1/21/2016 13:33 Peter Carlson Medium - 3-7 days 1/22/2016 8:25
133507 Service Desk WBL: School Cameras Access - 1/21/2016 11:04 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:09 Chad Remick Medium - 3-7 days 2/9/2016 8:10
133508 JDE Finance New Vendor Numbers 1/21/2016 11:17 Resolved Katharine Caliri Eden Prairie Jill Davis 1/21/2016 11:26 Jill Davis Medium - 3-7 days 1/21/2016 11:26
133509 Infrastructure GroupReporting that multiple users were not receiving voice message
in email1/21/2016 11:17 Resolved Robyn Chapman Eagan Jude Giron 1/26/2016 13:57 Robyn Chapman Medium - 8-14 days 1/26/2016 14:16
133510 Special Assessments CH - Incident Error Message 1/21/2016 11:27 In Progress Ann Larsen Chaska Norb Vossen 1/29/2016 10:32 Norb Vossen Medium - 3-7 days
133511 JDE Finance Revision 2 items 1/21/2016 11:29 New Lisa Reiten Apple Valley Jill Davis Medium - 3-7 days
133512 JDE HR/Payroll MI AccuWage Submission 1/21/2016 11:31 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 1/21/2016 11:46 Denise Heimerman Medium - 3-7 days 1/21/2016 11:42
133513 Special Assessments RE: Incident Error Message 1/21/2016 11:32 Resolved Norb Vossen LOGIS Norb Vossen 1/21/2016 11:33 Norb Vossen Medium - 3-7 days 1/21/2016 11:33
133514 JDE HR/Payroll GV Process W-2 manual attachment 1/21/2016 11:36 Resolved Wanita Williams Golden Valley Nikki Heinbuch 1/21/2016 12:44 Nikki Heinbuch Medium - 3-7 days 1/21/2016 12:44
133515 JDE HR/Payroll Change in ESS role 1/21/2016 11:36 Resolved Carrie Person Edina Tricia Daninger 1/21/2016 14:58 Tricia Daninger Medium - 3-7 days 1/21/2016 14:58
133516 JDE HR/Payroll EE 102053-budgetary leave 1/21/2016 11:39 Resolved Kim Hansen Austin Nancy Hilary 1/27/2016 10:10 Nancy Hilary Critical - 1 day 1/28/2016 7:02
133517 JDE Finance Docuscan batch delete 1/21/2016 11:45 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/21/2016 13:23 Margaret 'Maggie' Wagner Medium - 3-7 days 1/21/2016 12:34
133518 PIMS FW: Fee Maintenance 1/21/2016 11:48 Resolved Katy Hauan Ramsey Maria Rucke 1/22/2016 9:39 Maria Rucke Medium - 3-7 days 1/22/2016 9:39
133519 JDE HR/Payroll Leave accrual 1/21/2016 11:49 New Kim Hansen Austin Nancy Hilary 1/27/2016 10:38 Nancy Hilary Medium - 3-7 days
133520 JDE HR/Payroll Roth IRA 1/21/2016 11:59 Resolved Jill Berger Brooklyn Center Nancy Hilary 1/21/2016 13:44 Nancy Hilary Medium - 3-7 days 1/21/2016 13:15
133522 Infrastructure Group Ipad anyconnect warnings 1/21/2016 12:35 Resolved Peter Carlson LOGIS Jason Stickler 1/27/2016 14:31 Jason Stickler Medium - 3-7 days 1/27/2016 14:33
133524 JDE Finance Documentation pages 1/21/2016 12:53 Resolved Mari Braatz Minnetonka Jill Davis 1/21/2016 14:44 Jill Davis Medium - 3-7 days 1/21/2016 14:44
133525 JDE HR/Payroll RO W-2's 1/21/2016 12:58 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/21/2016 13:49 Nikki Heinbuch Medium - 3-7 days 1/21/2016 13:49
133526 Systems Group New helper address 1/21/2016 13:01 Resolved Nikki Farrow St. Louis Park Brent Rebischke 2/23/2016 15:29 Brent Rebischke Medium - 3-7 days 2/23/2016 15:29
133527 JDE HR/Payroll HT submit final accuwage please. 1/21/2016 13:10 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 1/21/2016 13:14 Nikki Heinbuch Medium - 3-7 days 1/21/2016 13:14
133528 JDE Finance Clearing open invoices in AR 1/21/2016 13:16 Resolved Carol Gass New Hope Jill Davis 1/22/2016 10:13 Carol Gass Medium - 3-7 days 1/21/2016 14:21
133529 PIMS Application fee question and duplicate payment removal 1/21/2016 13:22 Resolved Judy Laufenburger Edina Judd Harper 1/21/2016 13:36 Judd Harper Medium - 3-7 days 1/21/2016 13:36
133530 JDE Finance Tung - Business Unit auto populate 1/21/2016 13:25 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 14:40 Lisa Reiten Medium - 3-7 days 1/21/2016 14:34
133531 JDE HR/Payroll AV AccuWage Submission 1/21/2016 13:27 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/21/2016 14:03 Nikki Heinbuch Medium - 3-7 days 1/21/2016 14:02
Page 29 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133532 JDE HR/Payroll ACA 1/21/2016 13:27 New Kim Hansen Austin Nancy Hilary 3/21/2016 14:23 Kim Hansen Medium - 3-7 days
133533 Infrastructure Group Network Access Request for PSReports.logis.org 1/21/2016 13:34 Resolved Matt O'Brien LOGIS Jude Giron 2/22/2016 9:14 Matt O'Brien Medium - 3-7 days 2/22/2016 9:25
133534 Utility Billing Post IC Go-Live Infinity.Link Account Deletions 1/21/2016 13:41 Resolved Barbara Baer Eden Prairie Connie Dalsen 1/21/2016 14:52 Connie Dalsen Critical - 1 day 1/21/2016 14:24
133535 JDE HR/Payroll Supp Spouse and Child Breakdown for JDE-Nancy 01.21.16.xlsx 1/21/2016 13:48 Resolved Elizabeth Peifer Eagan Nancy Hilary 1/21/2016 15:45 Elizabeth Peifer Medium - 3-7 days 1/21/2016 15:46
133537 JDE HR/Payroll ACA - Setup Offer and Coverage 1/21/2016 14:16 Resolved Patti Kent Shakopee Nancy Hilary 1/22/2016 10:50 Nancy Hilary Medium - 3-7 days 1/22/2016 10:50
133538 PIMS Deleting Fee Names if Fee Maintenance 1/21/2016 14:24 Resolved Tim Gladhill Ramsey Maria Rucke 1/25/2016 11:36 Maria Rucke Medium - 3-7 days 1/25/2016 11:36
133539 PIMS Vacant Building Certificate correction 1/21/2016 14:30 Resolved Kathy Mueller Richfield Judd Harper 2/25/2016 11:10 Judd Harper Medium - 3-7 days 2/25/2016 11:10
133540 JDE Finance AP Payment Register with Voids Report CSV20000VO 1/21/2016 14:30 Resolved Laurie Tornquist Coon Rapids Jill Davis 1/25/2016 13:59 Laurie Tornquist Medium - 3-7 days 1/25/2016 15:52
133541 PIMS Mahtomedi Contractor Clean Up 1/21/2016 14:34 Resolved Julie Silverberg Mahtomedi Joe Soukup 5/25/2016 10:49 Joe Soukup Medium - 3-7 days 5/25/2016 10:49
133542 RecTracActivity accidently cancelled - clients refunded via 'refund
finance'1/21/2016 14:46 Resolved Kelly O'Dea Minnetonka Paul Norton 1/21/2016 16:08 Kelly O'Dea Medium - 3-7 days 1/21/2016 16:08
133543 JDE Finance proxy 1/21/2016 14:50 Resolved Lisa Reiten Apple Valley Jill Davis 1/21/2016 14:54 Lisa Reiten Medium - 3-7 days 1/21/2016 14:52
133544 Utility Billing Slow Database Performance 1/21/2016 14:50 Resolved Gail Ripley Apple Valley Connie Dalsen 1/29/2016 8:24 Connie Dalsen Critical - 1 day 1/29/2016 8:24
133545 Public Safety Mobiles new call- DC statewide ticketwriter install issue 1/21/2016 14:52 Resolved Dan Anderson Dakota County Jason Ehlers 1/25/2016 14:07 Dan Anderson Medium - 3-7 days 1/25/2016 11:10
133547 JDE Finance Tung - User unable to see items in inbox 1/21/2016 14:56 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:02 Lisa Reiten Medium - 3-7 days 1/28/2016 14:06
133548 JDE HR/Payroll FW: [External] Moving expenses 1/21/2016 14:58 Resolved Kim Hansen Austin Nikki Heinbuch 1/27/2016 8:22 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:32
133549 JDE Finance Cash Company 1/21/2016 15:06 Resolved Chris Regis Richfield Jill Davis 1/22/2016 8:31 Jill Davis Medium - 3-7 days 1/22/2016 8:31
133550 JDE HR/Payroll BC Accuwage 1/21/2016 15:08 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/21/2016 15:58 Nikki Heinbuch Medium - 3-7 days 1/21/2016 15:58
133551 Network Services Issues with Public Works Call Tree 1/21/2016 15:25 Resolved Carissa Hoyt New Hope Chad Remick 1/22/2016 8:39 Chad Remick Medium - 3-7 days 1/22/2016 8:49
133552 Infrastructure Group Need a PCI DMZ network port opened or recommendation. 1/21/2016 15:26 Resolved Roger Anderson Hutchinson 1/22/2016 13:00 Jack Israel Medium - 3-7 days 1/22/2016 13:04
133553 JDE HR/Payroll LA Attach W-2s 1/21/2016 15:31 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/21/2016 16:08 Nikki Heinbuch Medium - 3-7 days 1/21/2016 16:08
133554 Public Safety Records Lonsdale PD - Jack Schleichert - Needs AD account reactivated 1/21/2016 15:33 Resolved Candis Basytr Lonsdale Lisa Storey 1/21/2016 16:14 Lisa Storey Medium - 3-7 days 1/21/2016 16:14
133555 PIMS Delete License types that are not used 1/21/2016 15:40 Resolved Jane Timm Edina Jane Watje 1/21/2016 15:43 Jane Timm Medium - 3-7 days 1/21/2016 15:42
133556 JDE HR/Payroll LO W2 attachments 1/21/2016 15:41 Resolved Heather Campson LOGIS Nikki Heinbuch 1/21/2016 16:24 Nikki Heinbuch Medium - 3-7 days 1/21/2016 16:25
133557 Training Electrical ePermits setup 1/21/2016 15:42 Resolved Emily Becker New Hope Jane Watje 1/21/2016 15:43 Jane Watje Medium - 3-7 days 1/21/2016 15:43
133558 JDE HR/Payroll ESS access 1/21/2016 15:45 Resolved Heather Campson LOGIS Tricia Daninger 1/21/2016 16:02 Tricia Daninger Medium - 3-7 days 1/21/2016 16:02
133559 Infrastructure GroupAssist with Install of New Switches at pool and office, reuse at
PW1/21/2016 15:45 Resolved James Goldenstein Eden Prairie Vu Pham 3/28/2016 9:59 Vu Pham Medium - 3-7 days 3/28/2016 9:59
133560 Infrastructure Group vLAN inventory of servers 1/21/2016 15:55 Resolved Dimitrios Hilton LOGIS Virginia Vaske 3/30/2016 10:49 Virginia Vaske Medium - 3-7 days 3/30/2016 10:49
133561 JDE HR/Payroll direct deposit 1/21/2016 16:00 Resolved Greg Moeller Crystal Nikki Heinbuch 1/21/2016 16:13 Nikki Heinbuch Medium - 3-7 days 1/22/2016 14:23
133562 JDE Finance Purchasing Cards 1/21/2016 16:06 Resolved Fran Hanson Coon Rapids Jill Davis 1/22/2016 14:05 Fran Hanson Medium - 3-7 days 4/22/2016 12:56
133563 Service Desk Remove User 1/21/2016 16:07 Resolved Tricia Daninger LOGIS Joe Rader 1/21/2016 16:39 Sue Poulos Medium - 3-7 days 1/21/2016 16:38
133564 Tracker Admin User Removal 1/21/2016 16:08 Resolved Tricia Daninger LOGIS Sue Christiansen 2/1/2016 10:45 Sue Christiansen Medium - 3-7 days 2/1/2016 10:45
133565 Service Desk Nagios 1/21/2016 16:12 Resolved James Goldenstein Eden Prairie Joe Rader 1/22/2016 8:06 Joe Rader Medium - 3-7 days 1/22/2016 8:06
133566 JDE Finance 1099-S Print 1/21/2016 16:14 Resolved Ayca Andrews Eden Prairie Jill Davis 1/22/2016 9:46 Ayca Andrews Medium - 3-7 days 1/22/2016 9:38
133567Public Safety
DevelopmentHennepin Citation Response File errors 1/21/2016 16:31 Resolved John Nichols LOGIS Matt O'Brien 1/21/2016 16:38 Matt O'Brien
Project - no specified
due date1/21/2016 16:38
133568 Utility Billing new citrix and CIS read-only user (add one, delete one!) 1/21/2016 17:09 Resolved Nancy Johnson Crystal Connie Dalsen 1/22/2016 10:05 Connie Dalsen Medium - 3-7 days 1/22/2016 10:05
133569 Infrastructure Group Supervisory Review of Call In Progress 1/21/2016 17:25 Resolved Jeff Dulac Minnetonka Jude Giron 5/12/2016 12:47 Jude GironProject - no specified
due date5/12/2016 12:48
133570 Service Desk citrix accounts no longer needed... 1/21/2016 17:49 Resolved Nancy Johnson Crystal Peter Carlson 1/22/2016 8:46 Peter Carlson Medium - 3-7 days 1/22/2016 8:46
133571 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/21/2016 18:14 Resolved Ramon Marcos Minnetonka Dave Schleicher 1/22/2016 6:43 Dave Schleicher Medium - 3-7 days 1/22/2016 6:43
133572 Network Services Please restore from JDE_RAP to DB2TESTA 1/22/2016 7:49 Resolved Nancy Hilary LOGIS Peter Carlson 1/22/2016 8:22 Peter Carlson Medium - 3-7 days 1/22/2016 8:22
133573 Service Desk PROBLEM Service Alert - Disks is CRITICAL 1/22/2016 7:50 Resolved Nagios XI LOGIS Scott Crocker 1/27/2016 7:13 Scott Crocker Medium - 3-7 days 1/27/2016 7:14
133574 JDE Finance 1099 Process 1/22/2016 8:04 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/22/2016 9:39 Jill Davis Medium - 3-7 days 1/28/2016 14:17
133575 PIMS PIMS Security was altered incorrectly 1/22/2016 8:07 Resolved Chee Yang Crystal Maria Rucke 1/24/2016 20:39 Maria Rucke Medium - 3-7 days 1/24/2016 20:39
133576 Network Services High - Citrix/AD password reset and account enable 1/22/2016 8:25 Resolved Lynn Vasquez Eagan Peter Carlson 1/22/2016 8:47 Peter Carlson Medium - 3-7 days 1/22/2016 8:47
133577 PIMS PIMS - Windows 10 Surface Pro 1/22/2016 8:29 Resolved Danny Barth Lakeville Maria Rucke 1/26/2016 10:07 Maria Rucke Medium - 3-7 days 1/25/2016 12:12
133578 JDE HR/Payroll help with an interim check 1/22/2016 8:34 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/22/2016 12:48 Nikki Heinbuch Critical - 1 day 1/22/2016 12:50
Page 30 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133579 Network Services Change behavior of directory number 763.592.6777 1/22/2016 8:45 Resolved Carissa Hoyt New Hope Chad Remick 2/26/2016 13:00 Carissa Hoyt Medium - 3-7 days 2/26/2016 13:19
133580 Special Assessments Divn_Term_Override_Flag causing error for Chaska 1/22/2016 8:46 Internal Testing Norb Vossen LOGIS Norb Vossen 4/11/2016 10:03 Lonnie RolfProject - no specified
due date
133582 PIMS Epermit Information 1/22/2016 8:57 Resolved Greg Bomsta Edina Maria Rucke 1/24/2016 20:55 Maria Rucke Medium - 3-7 days 1/24/2016 20:55
133583 RecTrac RE: LOGIS: 131099 - Automated reservation reminder 1/22/2016 9:03 Resolved Kacie Robinson Lakeville Paul Norton 3/24/2016 14:22 RecTrac Medium - 3-7 days 3/24/2016 14:21
133584 JDE HR/Payroll password reset 1/22/2016 9:08 Resolved Julie Norgren Edina Dave Schleicher 1/22/2016 10:00 Dave Schleicher Medium - 3-7 days 1/22/2016 10:00
133585 Service Desk Setup IPCC for new user 1/22/2016 9:10 Resolved Sam Black Minnetonka Carl Pearson 1/29/2016 8:15 Carl Pearson Medium - 3-7 days 1/29/2016 8:15
133586 Utility Billing Error Processing Bill Batch Update 1/22/2016 9:11 Resolved Barbara Baer Eden Prairie Connie Dalsen 1/22/2016 11:41 Connie Dalsen Critical - 1 day 1/22/2016 11:41
133587 Systems Group CA-signed certificate on cr-relay 1/22/2016 9:12 Resolved Chris Jensen Coon Rapids Brian Peterson 2/25/2016 15:25 Brian Peterson Medium - 3-7 days 2/25/2016 15:25
133588 PIMS Edina Combo Licenses 1/22/2016 9:13 New Ray Jozwiak LOGIS Jane Watje 1/22/2016 15:53 Maria Rucke Medium - 3-7 days
133589 Service Desk Public works phone not accepting incoming calls 1/22/2016 9:13 Resolved Sam Black Minnetonka Peter Carlson 1/22/2016 12:33 Jeff Dulac Medium - 3-7 days 1/22/2016 12:33
133590 Service Desk Enable account with new password - GV 1/22/2016 9:14 Resolved Mitchell Winiecki LOGIS Peter Carlson 1/22/2016 12:51 Heather Hegi Medium - 3-7 days 1/22/2016 13:25
133591 Systems Group Mail server backup/disk space issue 1/22/2016 9:15 Resolved Tyre FantMinnesota Transit
AuthorityBrian Peterson 2/1/2016 13:07 Brian Peterson Medium - 3-7 days 2/1/2016 13:07
133592Public Safety
DevelopmentAPS citations not in RMS or ECR since 1/20 1/22/2016 9:33 Resolved Sue Setter Maple Grove Matt O'Brien 1/22/2016 9:51 Matt O'Brien Medium - 3-7 days 1/22/2016 9:51
133593 PIMS Avovle Software/PIMS ePermits - Shakopee 1/22/2016 9:34 New Alex Sharpe Shakopee Maria Rucke 2/12/2016 15:40 Maria Rucke Medium - 3-7 days
133594 PIMS christy access to PIMS 1/22/2016 9:51 Resolved Ian Hardie South St. Paul Maria Rucke 1/24/2016 20:37 Maria Rucke Medium - 3-7 days 1/24/2016 20:37
133595 JDE HR/Payroll jd edwards payrol thingy 1/22/2016 10:19 Resolved Joanne Paul Golden Valley Tricia Daninger 1/22/2016 10:37 Tricia Daninger Medium - 3-7 days 1/22/2016 10:37
133596 JDE Finance 1099s 1/22/2016 10:26 Resolved Dianne Nelson Coon Rapids Jill Davis 1/22/2016 11:19 Jill Davis Medium - 3-7 days 1/28/2016 14:16
133598 RecTracEagan: Membership Pass Scanning is taking too long to finish
scan1/22/2016 10:32 Resolved Marshall Grange Eagan Paul Norton 1/29/2016 13:52 Paul Norton Critical - 1 day 1/29/2016 11:47
133599 JDE HR/Payroll Termed Employee prior to 2015 - ACA Hours Report 1/22/2016 10:50 Resolved Wanita Williams Golden Valley Nancy Hilary 1/22/2016 10:59 Nancy Hilary Medium - 3-7 days 1/22/2016 10:59
133600 JDE HR/Payroll 1094-C, Part III In the works? 1/22/2016 10:56 Resolved Wanita Williams Golden Valley Nancy Hilary 1/22/2016 10:57 Nancy Hilary Medium - 3-7 days 1/22/2016 10:57
133601 Utility Billing delete ebilling customer 1/22/2016 11:14 Resolved Denice Muccio-Grout Eagan Pat Lindquist 1/25/2016 12:46 Pat Lindquist Medium - 3-7 days 1/25/2016 12:46
133603 JDE Finance Fixed Assets module 1/22/2016 11:20 Resolved Katharine Caliri Eden Prairie Dave Schleicher 1/22/2016 11:24 Dave Schleicher Medium - 3-7 days 1/22/2016 11:24
133605 JDE HR/Payroll reconciliation 1/22/2016 11:21 Resolved Kim Hansen Austin Nikki Heinbuch 1/26/2016 15:51 Nikki Heinbuch Medium - 3-7 days 1/26/2016 15:52
133606 Systems Group Verify Inform RMS/FBR web URL forwarding is CASE-correct 1/22/2016 11:24 Resolved Matt O'Brien LOGIS John Paulsen 1/25/2016 12:52 John Paulsen Medium - 3-7 days 1/25/2016 12:52
133607 Utility Billing Infinity.Link- Link to website? 1/22/2016 11:39 Resolved Katrina Mattson St. Louis Park Connie Dalsen 1/25/2016 9:11 Katrina Mattson Medium - 3-7 days 1/25/2016 8:52
133608 Network Services Upgrade Cisco Jabber to 11.1 1/22/2016 11:59 Resolved Jude Giron LOGIS Peter Carlson 5/6/2016 8:16 Peter CarlsonProject - no specified
due date5/6/2016 8:16
133609 Utility Billing Sewer Consumption Question 1/22/2016 12:07 Resolved Brittany Wright Farmington Connie Dalsen 1/29/2016 11:03 Connie Dalsen Medium - 3-7 days 1/29/2016 11:03
133610 Infrastructure Group Setup Cisco Jabber accounts for MI IT staff 1/22/2016 12:12 Resolved Jeff Dulac Minnetonka Jude Giron 3/1/2016 9:08 Jude Giron Medium - 3-7 days 3/1/2016 9:08
133611 JDE Finance one missing image for 1-22-16 tungsten check run DocID 4546 1/22/2016 12:25 Resolved Sheri Robertson Maple Grove Jill Davis 1/22/2016 13:42 Jill Davis Medium - 3-7 days 1/22/2016 13:42
133612 JDE Finance Missing Tungsten images from 1-15-16 check run 1/22/2016 12:27 Resolved Sheri Robertson Maple Grove Jill Davis 1/28/2016 11:38 Sheri Robertson Medium - 3-7 days 1/28/2016 11:40
133613 Service Desk Quote and Order EP-Pool & 2nd switch 1/22/2016 12:54 Resolved James Goldenstein Eden Prairie Lori Hackett 2/12/2016 8:46 Lori Hackett Medium - 3-7 days 2/12/2016 8:46
133614 JDE HR/Payroll ED Process W-2 Manual Attachments 1/22/2016 12:56 Resolved Carrie Person Edina Nikki Heinbuch 1/22/2016 13:30 Nikki Heinbuch Medium - 3-7 days 1/22/2016 13:30
133615 Network Services Cisco AnyConnect App 1/22/2016 13:37 Resolved Craig Beers Minnetonka Peter Carlson 1/22/2016 14:16 Peter Carlson Critical - 1 day 1/25/2016 8:08
133616 Special Assessments RH - Post Go Live data cleanup - Future assessments 1/22/2016 13:49 Resolved Norb Vossen LOGIS Norb Vossen 2/4/2016 8:24 Norb VossenProject - no specified
due date2/4/2016 8:24
133617 RecTracThey would like the "status" column available in Global Sales for
Activities1/22/2016 13:49 Resolved Jan Clark Maple Grove Paul Norton 1/29/2016 12:01 Paul Norton Medium - 3-7 days 1/29/2016 10:10
133618 PIMS Business Applicant Merge 1/22/2016 13:50 Resolved Emily Becker New Hope Maria Rucke 1/25/2016 14:52 Maria Rucke Medium - 3-7 days 1/25/2016 14:52
133619Public Safety
DevelopmentCitations not pushing to case file 1/22/2016 13:57 Resolved Danny Barth Lakeville 1/25/2016 10:06 Matt O'Brien Medium - 3-7 days 1/25/2016 10:06
133620 RecTrac Broken links on Splash Page 1/22/2016 13:59 Resolved Jan Clark Maple Grove Paul Norton 1/28/2016 16:07 Paul Norton Medium - 3-7 days 1/28/2016 16:07
133621 Utility Billing Water Meter and Remote to inventory 1/22/2016 14:04 Resolved Cindy McMillen Farmington Pat Lindquist 2/19/2016 8:24 Pat Lindquist Medium - 3-7 days 2/19/2016 8:24
133622 JDE Finance Council Payment Summary - new version for Coon Rapids 1/22/2016 14:06 New Jill Davis LOGIS Jill Davis 3/7/2016 8:32 Dave Schleicher Medium - 3-7 days
133624 Utility Billing issue with account 0321090407 - Farmington 1/22/2016 14:10 Resolved Cindy McMillen Farmington Pat Lindquist 2/19/2016 8:22 Pat Lindquist Medium - 3-7 days 2/19/2016 8:22
133625 Network Services Configure SSRS server with HTTPS and Cert 1/22/2016 14:26 Resolved Matt O'Brien LOGIS Jeff Sibell 2/12/2016 16:02 Jeff Sibell Critical - 1 day 2/12/2016 16:02
Page 31 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133626 Infrastructure Group St Paul Fire IP Changes 1/22/2016 14:27 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 4/6/2016 10:30 Adam Maloney Medium - 3-7 days 4/6/2016 10:30
133627 Infrastructure Group Cad server unable to get to website 1/22/2016 14:29 Resolved Katie Bisek Edina Jude Giron 1/26/2016 13:29 Jude Giron High - 2 days 1/26/2016 13:29
133628 Utility Billing Updated Backflow Notices 1/22/2016 14:30 Resolved Sandra Beecher Woodbury Connie Dalsen 2/23/2016 7:56 Connie Dalsen Medium - 3-7 days 2/23/2016 7:56
133629 RecTrac Eagan: ECC Facility Receipt Documents 1/22/2016 14:34 Resolved Amy Grannes Eagan Paul Norton 1/25/2016 7:16 Jen Saver Medium - 3-7 days 1/25/2016 7:15
133630 RecTrac Crystal: Printing Address Labels 1/22/2016 14:37 Resolved Dan Mueller Crystal Sue Christiansen 2/2/2016 10:25 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:24
133631 Service Desk VPN Tokens 1/22/2016 14:47 Resolved Nikki Farrow St. Louis Park Peter Carlson 1/25/2016 12:58 Peter Carlson Medium - 3-7 days 1/26/2016 10:04
133632 RecTracEagan: Can the timeout RecTrac uses to clean out inactive
sessions be increased to 8 hours?1/22/2016 14:56 Resolved Jared Flewellen Eagan Paul Norton 1/25/2016 7:29 Ross Tenaglia Medium - 3-7 days 1/25/2016 7:28
133633 JDE HR/Payroll CY AccuWage 1/22/2016 14:58 Resolved Greg Moeller Crystal Nikki Heinbuch 1/22/2016 15:06 Nikki Heinbuch Medium - 3-7 days 1/22/2016 15:06
133634 JDE HR/Payroll Clear out Eligibility 1/22/2016 15:04 Resolved Brenda Treiber Crystal Nancy Hilary 1/22/2016 15:30 Nancy Hilary Medium - 3-7 days 1/25/2016 7:52
133635 JDE HR/Payroll Basic Life should include PDBA 98 1/22/2016 15:10 New Gina Dwyer Eagan Nancy Hilary 1/22/2016 15:10 Nancy Hilary Medium - 3-7 days
133636 Systems Group Reset Pydio password 1/22/2016 15:12 Resolved Dustin Hammond St. Louis Park Jeff Sibell 1/25/2016 15:49 Jeff Sibell Medium - 3-7 days 1/25/2016 15:49
133637 JDE HR/Payroll Plan Option Descriptions vs DBA Descriptions 1/22/2016 15:13Pending Client
ResponseElizabeth Peifer Eagan Nancy Hilary 1/22/2016 16:38 Elizabeth Peifer Medium - 3-7 days
133638 Systems Group Apple Valley Slow CIS Infinity Performance 1/22/2016 15:14 Resolved Connie Dalsen LOGIS Jeff Sibell 2/1/2016 10:06 Jeff Sibell Medium - 3-7 days 2/1/2016 10:06
133640 Utility Billing New Plumbing Code 1/22/2016 15:30 Resolved Sandra Beecher Woodbury Connie Dalsen 1/22/2016 15:44 Sandra Beecher Medium - 3-7 days 1/22/2016 15:43
133641 JDE Finance 1099's 1/22/2016 15:31 Resolved Kim Hansen Austin Jill Davis 1/25/2016 8:29 Kim Hansen Medium - 3-7 days 1/25/2016 8:21
133642 Systems Group FW: Test interface server at Anoka 1/22/2016 15:34 Resolved George Jensen Anoka County JLEC Jeff Sibell 2/9/2016 9:37 Jeff Sibell Medium - 3-7 days 2/9/2016 9:37
133643 Network Services Lansweeper Rogue Device Report 1/22/2016 15:34 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/2/2016 12:33 Dimitrios Hilton Medium - 3-7 days 2/2/2016 12:33
133644 Utility Billing Cancel Ebill 1/22/2016 15:35 Resolved Kimberly Coulter Woodbury Connie Dalsen 1/22/2016 15:41 Connie Dalsen Medium - 3-7 days 1/22/2016 15:41
133645 JDE HR/Payroll BC Attach W-2's 1/22/2016 15:35 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 1/22/2016 15:46 Nikki Heinbuch Medium - 3-7 days 1/22/2016 15:46
133646 PIMS PIMS/ePermits Edina priorities from conference call 1/22/16 1/22/2016 15:43 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:22 Maria Rucke Medium - 3-7 days
133647 Network ServicesPlease perform a redirected restore from the full backup dated
11.26.20151/22/2016 15:43 Resolved Norb Vossen LOGIS Peter Carlson 1/28/2016 7:53 Peter Carlson Medium - 3-7 days 1/28/2016 7:53
133648 PIMS Escrow Reimbursements - PIMS 1/22/2016 15:47 Resolved Laurie Tornquist Coon Rapids Maria Rucke 1/29/2016 14:09 Maria Rucke Medium - 3-7 days 1/29/2016 14:09
133649 JDE Finance 1099 Misc and 1099 S 1/22/2016 15:48 Resolved Julie Carlson Apple Valley Jill Davis 1/25/2016 8:40 Julie Carlson Medium - 3-7 days 1/25/2016 8:20
133650 Network Services FW: ISI Rate Table Renewal 1/22/2016 15:53 Resolved Janelle Day LOGIS Lori Hackett 1/26/2016 9:25 Lori Hackett Medium - 3-7 days 1/26/2016 9:25
133651 JDE HR/Payroll ESS Username and password 1/22/2016 15:54 Resolved Jill Berger Brooklyn Center Tricia Daninger 1/22/2016 16:23 Tricia Daninger Medium - 3-7 days 1/22/2016 16:23
133652 JDE FinancePO Voucher Match Invoice was input with incorrect GL Date -
Details below1/22/2016 16:19 Resolved Dawn McGuire
Minnesota Transit
AuthorityJill Davis 1/25/2016 10:26 Dawn McGuire Medium - 3-7 days 1/25/2016 10:04
133653 Network Services Shayna User/PW - AD Account 1/22/2016 16:19 Resolved Trista Miller Mendota Heights Peter Carlson 2/1/2016 10:05 Peter Carlson Medium - 3-7 days 1/25/2016 15:16
133654 PIMS Lost Access 1/22/2016 16:20 Resolved Penny Stewart Apple Valley Maria Rucke 3/22/2016 13:43 Maria Rucke Medium - 3-7 days 3/22/2016 13:43
133655 Special Assessments Edina SA FTP file, assessment amount is incorrect 1/22/2016 16:21 Resolved Norb Vossen LOGIS Lonnie Rolf 2/5/2016 15:35 Lonnie Rolf Medium - 3-7 days 2/5/2016 15:35
133656 Network Services Fwd: Adobe Quote 1/22/2016 16:28 Resolved David Klitzke Orono Lori Hackett 2/19/2016 13:53 Lori Hackett Medium - 3-7 days 2/19/2016 13:53
133657 Network Services New Headset Quote - RO 1/22/2016 16:32 Resolved Dean Busch Robbinsdale Lori Hackett 3/31/2016 10:28 Lori Hackett Medium - 3-7 days 3/31/2016 10:28
133658 Service Desk Restore of SLP PIMS DB into PIMS TR DB 1/22/2016 16:34 Resolved Jane Watje LOGIS Scott Crocker 1/25/2016 8:31 Maria Rucke Medium - 3-7 days 1/25/2016 8:12
133659 RecTrac 1 photo 1/22/2016 16:48 Resolved Kacie Robinson Lakeville Paul Norton 1/26/2016 16:45 Paul Norton Critical - 1 day 1/26/2016 16:45
133661 Network Services VPN access issues for MMarsh2 1/22/2016 20:30 Resolved Patty Hartwig Brooklyn Center Brian Peterson 1/25/2016 9:35 Brian Peterson Medium - 3-7 days 1/25/2016 9:35
133662 Network Services Domain name transfer 1/23/2016 15:47 Resolved Ian Hardie South St. Paul Janelle Day 4/19/2016 15:39 Janelle Day Medium - 3-7 days 4/20/2016 11:50
133663 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/24/2016 9:45 Resolved Chase Fisher Minnetonka Dave Schleicher 1/24/2016 20:07 Dave Schleicher Medium - 3-7 days 1/24/2016 20:07
133664 Network Services brookview golf and main GV site are down 1/24/2016 13:31 Resolved Beth Yurchisin Golden Valley Brian Peterson 1/25/2016 9:42 Beth Yurchisin Medium - 3-7 days 1/25/2016 9:35
133665 PIMS Two Requests - PIMS Scheduling - Enhancements 1/24/2016 14:23 New Penny Stewart Apple Valley 1/24/2016 14:23 Norb VossenProject - no specified
due date
133666 JDE HR/Payroll help with set up of new deduction codes 1/24/2016 16:56 Resolved Gina Dwyer Eagan Nancy Hilary 1/25/2016 12:51 Gina Dwyer Medium - 3-7 days 1/25/2016 12:49
133667 Infrastructure Group VPN connection issues 1/24/2016 18:59 Resolved Paul Norton LOGIS Jason Stickler 1/27/2016 14:34 Jason Stickler Medium - 3-7 days 1/27/2016 14:34
133670 JDE HR/Payroll MI W-2 Attachments 1/25/2016 7:21 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 1/25/2016 8:13 Denise Heimerman Medium - 3-7 days 1/25/2016 8:08
133671 Service Desk PROBLEM Service Alert - Disks is CRITICAL 1/25/2016 7:26 Resolved Nagios XI LOGIS Scott Crocker 1/27/2016 7:11 Scott Crocker Medium - 3-7 days 1/27/2016 7:11
133672 PIMSPIMS/ePermits Enhancement - Change ePermits to allow free
form descriptions and Use/Business fields.1/25/2016 7:39 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:21 Maria Rucke
Project - no specified
due date
Page 32 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133673 JDE Finance VOID & Re-issue check ? 1/25/2016 7:41 Resolved Connie Neubeck St. Louis Park Jill Davis 1/25/2016 8:35 Jill Davis Medium - 3-7 days 1/26/2016 11:49
133674 PIMSPIMS/ePermits Enhancement - Create a new Fee Modeling /
Estimator functionality in ePermits.1/25/2016 7:42 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 10:04 Maria Rucke
Project - no specified
due date
133675 PIMSPIMS/ePermits Enhancement - Create solution for Application
Fees to be automatically deducted from full fee amount1/25/2016 7:44 Ready for Release David Fisher Edina Maria Rucke 5/23/2016 9:26 Maria Rucke
Project - no specified
due date
133676 JDE Finance FW:Insight for Matt Saam 1/25/2016 7:50 Resolved Ron Hedberg Apple Valley Dave Schleicher 3/3/2016 14:53 Ron Hedberg Medium - 3-7 days 3/3/2016 19:43
133677 PIMS ePermits / PayPal eChecks - Investigate the possibility 1/25/2016 7:50 New David Fisher Edina 1/25/2016 7:53 SystemProject - no specified
due date
133678 Infrastructure GroupOpen Port access for the RICHFIELD PROD and TEST UB
webservice1/25/2016 8:02 Resolved Pam Kummer LOGIS Adam Maloney 2/23/2016 15:48 Adam Maloney High - 2 days 2/23/2016 15:48
133679 Infrastructure GroupOpen Port access for the NEW HOPE PROD and TEST UB
webservice1/25/2016 8:03 Resolved Pam Kummer LOGIS Adam Maloney 2/1/2016 13:34 Adam Maloney High - 2 days 2/1/2016 13:34
133680 Infrastructure GroupOpen Port access for the APPLE VALLEY PROD and TEST UB
webservice1/25/2016 8:05 Resolved Pam Kummer LOGIS Adam Maloney 2/1/2016 13:35 Adam Maloney High - 2 days 2/1/2016 13:35
133681 Public Safety General BI-WEB 1/25/2016 8:13 Resolved Stephanie Mellesmoen Apple Valley 1/25/2016 8:24 John Rogers Critical - 1 day 1/25/2016 8:24
133682 Infrastructure GroupOpen Port access for the FARMINGTON PROD and TEST UB
webservice1/25/2016 8:13 Resolved Pam Kummer LOGIS Jason Stickler 3/22/2016 10:55 Jason Stickler High - 2 days 3/22/2016 10:56
133683 Public Safety General Update Houa Moua's Cadet to Officer 1/25/2016 8:14 Resolved Brian Loots Brooklyn Center John Nichols 1/25/2016 13:33 John Nichols Medium - 3-7 days 1/25/2016 13:33
133684 Utility Billing AV - Apply Web Service Build 3.3.2.11 1/25/2016 8:16 Client to Test Pam Kummer LOGIS Lonnie Rolf 2/1/2016 13:47 Lonnie Rolf High - 2 days
133685 JDE HR/Payroll RE: ACA 1095C Update 1/25/2016 8:23 Resolved Heather Campson LOGIS Nancy Hilary 1/25/2016 11:47 Heather Campson Medium - 3-7 days 1/25/2016 11:49
133686 Utility Billing FA - Apply Web Service Build 3.3.2.11 1/25/2016 8:23 Resolved Pam Kummer LOGIS Lonnie Rolf 5/6/2016 7:59 Pam Kummer Medium - 3-7 days 5/6/2016 7:59
133687 JDE Finance AP and Purchasing Card Processing 1/25/2016 8:24 Resolved Fran Hanson Coon Rapids Jill Davis 3/7/2016 10:29 Jill Davis Medium - 3-7 days 3/7/2016 10:29
133688 JDE HR/Payroll access to beginning balances please 1/25/2016 8:24 Resolved Gina Dwyer Eagan Nikki Heinbuch 1/25/2016 8:32 Nikki Heinbuch Critical - 1 day 1/25/2016 8:54
133689 JDE HR/Payroll NH Final Accuwage 1/25/2016 8:38 Resolved Shari Rains New Hope Nikki Heinbuch 2/2/2016 8:41 Shari Rains Medium - 3-7 days 1/25/2016 8:47
133690 RecTrac reports not working 1/25/2016 8:39 Resolved Ann Davy Minnetonka Paul Norton 1/25/2016 16:18 Paul Norton Medium - 3-7 days 1/25/2016 16:19
133691 PIMS Contractor account setup issues - ePermits 1/25/2016 8:44 Resolved Lisa Morrill Eden Prairie Judd Harper 1/25/2016 9:03 Judd Harper Medium - 3-7 days 1/25/2016 9:03
133692 JDE Finance 1099's 1/25/2016 8:46 Resolved Debby Olson Richfield Jill Davis 1/25/2016 10:08 Jill Davis Medium - 3-7 days 1/25/2016 10:08
133693 JDE HR/Payroll FA Submit Accu Wage File 1/25/2016 8:46 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/25/2016 8:54 Nikki Heinbuch Medium - 3-7 days 1/25/2016 8:54
133694 Network Services please reset Citrix 1/25/2016 8:57 Resolved Joanne Paul Golden Valley Peter Carlson 1/25/2016 15:13 Peter Carlson Critical - 1 day 1/25/2016 15:12
133695 JDE Finance FW: "Send to Reroute" is still truncating 1/25/2016 8:58 New Lisa Reiten Apple Valley Jill Davis 1/25/2016 10:22 Jill Davis Medium - 3-7 days
133696 Infrastructure Group Add server ip to object-group network revtrak? 1/25/2016 9:02 Resolved Roger Anderson Hutchinson Jason Stickler 2/8/2016 13:49 Jason Stickler Medium - 3-7 days 2/8/2016 13:49
133697 PIMS Mahtomedi Clean Up - List 1 1/25/2016 9:09 Resolved Julie Silverberg Mahtomedi Maria Rucke 1/28/2016 15:48 Maria Rucke Medium - 3-7 days 1/28/2016 15:48
133698 JDE Finance Batch #31076 1/25/2016 9:11 Resolved Connie Neubeck St. Louis Park Jill Davis 1/25/2016 9:32 Jill Davis Medium - 3-7 days 1/25/2016 9:32
133699 JDE HR/Payroll Returned direct deposit 1/25/2016 9:30 Resolved Karrie Glen Lakeville Nancy Hilary 1/25/2016 13:45 Karrie Glen Medium - 3-7 days 1/26/2016 15:45
133700 Public Safety General FW: Northfield 16000113 report failed to push to LOGIS 1/25/2016 9:35 Resolved Mischelle WatkinsRice/Steele
Consolidated PSAP1/25/2016 12:09 Matt O'Brien Medium - 3-7 days 1/25/2016 12:09
133701 Public Safety General IIQ not working 1/25/2016 9:35 Resolved Joanne Paul Golden Valley John Rogers 1/25/2016 12:06 Matt O'Brien Critical - 1 day 1/25/2016 12:06
133702 PIMS PIMS Enhancement - Scheduling Module - Recurring Inspections 1/25/2016 9:48 New Jeanne Witczek Minnetonka 1/25/2016 9:49 SystemProject - no specified
due date
133703 RecTrac Receipt Printing at Williston 1/25/2016 9:54 Resolved Sam Black Minnetonka Paul Norton 4/6/2016 15:50 RecTrac Medium - 3-7 days 4/6/2016 15:49
133704 Utility Billing Woodbury RE: Open Billing Momths 1/25/2016 10:02 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/26/2016 12:29 Pat Lindquist Medium - 3-7 days 1/26/2016 12:29
133705 JDE HR/Payroll ESS user id and password needed 1/25/2016 10:05 Resolved Gina Dwyer Eagan Tricia Daninger 1/25/2016 10:25 Gina Dwyer Medium - 3-7 days 1/25/2016 10:18
133707 Network Services Please setup Eric MacBeth with soft VPN access 1/25/2016 10:24 Resolved Robyn Chapman Eagan Peter Carlson 1/27/2016 9:00 Robyn Chapman High - 2 days 1/27/2016 10:49
133708 Service Desk Order LTO-6 tape and labels 1/25/2016 10:30 Resolved Janelle Day LOGIS Joe Rader 1/27/2016 15:29 Joe Rader Medium - 3-7 days 1/27/2016 15:29
133709 JDE Finance Split asset 1/25/2016 10:36 Resolved Katharine Caliri Eden Prairie Jill Davis 1/26/2016 9:45 Katharine Caliri Medium - 3-7 days 1/25/2016 16:02
133710 JDE Finance Next PCARD statement 1/25/2016 10:50 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/26/2016 15:37 Brandi Aitkin Medium - 3-7 days 1/26/2016 15:28
133711 Infrastructure Group FW: Crash site full client 1/25/2016 10:58 Resolved Jayson Solberg Rosemount Virginia Vaske 1/29/2016 13:58 Virginia Vaske Medium - 3-7 days 1/27/2016 11:09
133712 Network Services Client.logis.org Entrust is showing expired 1/25/2016 11:00 Resolved Peter Carlson LOGIS Jason Stickler 1/27/2016 14:33 Jason Stickler High - 2 days 1/27/2016 14:33
133713 JDE Finance Tungsten - User Removal 1/25/2016 11:09 Resolved Lisa Reiten Apple Valley Jill Davis 1/26/2016 8:01 Jill Davis Medium - 3-7 days 1/26/2016 8:01
133714 JDE HR/PayrollSSP Ready for LOGIS to run the 2015 AccuWage
Submission/MMREF File1/25/2016 11:28 Resolved Sharon More South St. Paul Nikki Heinbuch 1/25/2016 12:33 Sharon More Medium - 3-7 days 1/25/2016 12:33
133716 PIMS Local Report: Project Information 1/25/2016 11:34Pending Client
ResponseTim Gladhill Ramsey Tim Lovestrand 4/11/2016 10:45 Maria Rucke Medium - 3-7 days
133717 JDE HR/Payroll Fire Relief IRA Rollovers 1/25/2016 11:43 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 1/27/2016 8:19 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:20
133719 PIMS Question/request - Contractor Info - Delete ALL Expired Licenses 1/25/2016 12:00 Resolved Julie Silverberg Mahtomedi Maria Rucke 2/4/2016 9:37 Maria Rucke Medium - 3-7 days 2/4/2016 9:37
Page 33 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133721 RecTrac Refunds 1/25/2016 12:07 Resolved Jared Flewellen Eagan Paul Norton 1/28/2016 13:04 Jared Flewellen Medium - 3-7 days 1/28/2016 13:04
133722 Utility Billing eutilitybilling-delet emails 1/25/2016 12:24 Resolved Carissa Hoyt New Hope Pat Lindquist 1/25/2016 12:53 Pat Lindquist Medium - 3-7 days 1/25/2016 12:53
133723 JDE Finance 1099 question - White Bear Lake 1/25/2016 12:42 Resolved Sally Williams White Bear Lake Jill Davis 1/25/2016 13:39 Sally Williams Medium - 3-7 days 1/28/2016 13:53
133724 Class Class password 1/25/2016 12:55 Resolved Tom Tumms Maple Grove Paul Norton 1/25/2016 13:06 Paul Norton Medium - 3-7 days 1/25/2016 13:06
133725 JDE Finance 1099 Questions 1/25/2016 13:01 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 1/25/2016 13:30 Jill Davis Medium - 3-7 days 1/28/2016 13:53
133726 RecTrac Reoccuring Reports 1/25/2016 13:07 Resolved Amy Grannes Eagan Paul Norton 4/6/2016 14:46 Paul Norton Critical - 1 day 4/6/2016 14:46
133727 Service Desk Tricia Daninger 1/25/2016 13:16 Resolved Dave Schleicher LOGIS Joe Rader 1/25/2016 15:02 Dave Schleicher Medium - 3-7 days 1/25/2016 14:10
133728 PIMS Had questions about incomplete ePermits (payments) 1/25/2016 13:33 Resolved Wendy Chapman Maple Grove Maria Rucke 1/29/2016 7:07 Maria Rucke Medium - 3-7 days 1/29/2016 7:07
133729 JDE HR/Payroll Question with the 1095-c 1/25/2016 13:33 Resolved Brenda Treiber Crystal Nancy Hilary 1/25/2016 14:46 Brenda Treiber Medium - 3-7 days 1/26/2016 8:31
133730 JDE Finance Maple Grove 1099-misc file 1/25/2016 13:40 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/25/2016 16:23 Jill Davis Medium - 3-7 days 1/28/2016 13:03
133731 JDE Finance Tungsten - PID12594 - item in GL Coding Public 1/25/2016 13:49 Resolved Lisa Reiten Apple Valley Jill Davis 1/25/2016 15:56 Jill Davis Medium - 3-7 days 1/25/2016 15:57
133732 JDE HR/Payroll FA Attach W-2s 1/25/2016 14:05 Resolved Lisa Linnane Farmington Nikki Heinbuch 1/25/2016 14:07 Nikki Heinbuch Medium - 3-7 days 1/25/2016 14:07
133733 JDE Finance Kolfax scanner issues 1/25/2016 14:22 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 1/26/2016 9:58 Jill Davis Medium - 3-7 days 1/26/2016 9:58
133734 RecTrac Username/password popping up on Carol's workstation 1/25/2016 14:24 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:46 Sue Christiansen Medium - 3-7 days 4/12/2016 15:46
133735 PIMS Action Count by Employee Report 1/25/2016 14:28 Resolved Jean Flesher Richfield Judd Harper 1/28/2016 8:50 Judd Harper Medium - 3-7 days 1/26/2016 16:57
133737 Property Data SLP - Last Year Appraised 1/25/2016 14:40Pending Client
ResponseMarty Fechner St. Louis Park Norb Vossen 1/27/2016 8:33 Norb Vossen Medium - 3-7 days
133738 PIMSNeeded to change a Permit Type on an existing permit -
erroneously added1/25/2016 14:43 Resolved Penny Stewart Apple Valley Maria Rucke 1/29/2016 7:07 Maria Rucke Medium - 3-7 days 1/29/2016 7:07
133739 RecTrac Crystal: Changing a Facility Class 1/25/2016 14:45 Resolved Dan Mueller Crystal Sue Christiansen 2/2/2016 10:23 Dan Mueller Medium - 3-7 days 2/2/2016 10:18
133740 JDE Finance FW: GL Coding 1/25/2016 14:45 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:10 Jill Davis Medium - 3-7 days 1/29/2016 14:39
133743 PIMS Questions about affected ePermits (list) incomplete payments 1/25/2016 14:58 Resolved Tracy Thorstenson Crystal Maria Rucke 2/3/2016 15:56 Maria Rucke Medium - 3-7 days 2/3/2016 15:56
133744 RecTrac Minnetonka: Installment billing - kids corner program 1/25/2016 15:03 Resolved Kelly O'Dea Minnetonka Paul Norton 1/27/2016 11:38 Ross Tenaglia Medium - 3-7 days 1/27/2016 11:38
133745 RecTrac Minnetonka: Bulk transfer 1/25/2016 15:06 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/10/2016 12:17 Ray Jozwiak Medium - 3-7 days 2/10/2016 12:17
133746 RecTrac Pass/Fail option on classes 1/25/2016 15:10 Resolved Kelly O'Dea Minnetonka Paul Norton 2/19/2016 11:15 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:15
133748 JDE HR/Payroll electronic log in 1/25/2016 15:22 Resolved Jodi Rosati Maple Grove Dave Schleicher 1/25/2016 15:32 Dave Schleicher Medium - 3-7 days 1/25/2016 15:32
133749 JDE HR/Payroll Employee Termination - Rec 1/25/2016 15:25 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/26/2016 7:08 Denise Heimerman Medium - 3-7 days 1/25/2016 15:39
133751 RecTrac Eagan: FW: change due/processing delay 1/25/2016 15:35 Resolved Jared Flewellen Eagan Paul Norton 2/2/2016 10:33 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:33
133752 JDE Finance Tung - viewing documents 1/25/2016 15:38 New Lisa Reiten Apple Valley Jill Davis 2/3/2016 8:39 Lisa Reiten Medium - 3-7 days
133753 Infrastructure Group Open a port for DMZ to Server access 1/25/2016 15:52 Resolved Shawn Rung Coon Rapids Jack Israel 1/27/2016 14:22 Jack Israel Medium - 3-7 days 1/28/2016 11:34
133754 JDE Finance Password reset 1/25/2016 15:59 Resolved Myrt Link Richfield Jill Davis 1/25/2016 16:16 Myrt Link Medium - 3-7 days 1/25/2016 16:02
133755Public Safety
DevelopmentHCSO Query to Inform RMS duplicating 1/25/2016 16:00 Resolved Matt O'Brien 2/15/2016 12:43 Matt O'Brien Medium - 3-7 days 2/15/2016 12:44
133756 JDE Finance Insight 1/25/2016 16:04 Resolved Chris Regis Richfield Dave Schleicher 1/26/2016 7:56 Chris Regis Medium - 3-7 days 1/26/2016 7:55
133757 JDE HR/Payroll EE# 102030 1/25/2016 16:25 Resolved Kim Hansen Austin Nikki Heinbuch 2/5/2016 14:33 Nikki Heinbuch Critical - 1 day 2/5/2016 14:38
133758 Network Services BI-Query and CAPRS not working 1/25/2016 16:31 Resolved Mike O'Neill Burnsville Adam Maloney 2/8/2016 7:43 Adam Maloney Medium - 3-7 days 2/8/2016 7:43
133759 JDE HR/Payroll N. Hoefs 1/25/2016 16:36 Resolved Kim Hansen Austin 1/25/2016 16:39 Kim Hansen Medium - 3-7 days 1/26/2016 6:58
133760 Infrastructure Group BU - Cisco Inventory List 1/26/2016 7:19 Resolved Tom Venables Burnsville Jason Stickler 2/12/2016 15:14 Jason Stickler Medium - 3-7 days 2/18/2016 13:56
133761 Service Desk WBL: Logis Computer Maintenance 1/26/2016 7:21 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:33 Chad Remick Medium - 3-7 days 2/9/2016 8:33
133762 Service Desk WBL: Accident Reports 1/26/2016 7:22 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:31 Chad Remick Medium - 3-7 days 2/9/2016 8:31
133763 Service Desk WBL: Logis Computer Maintenance 1/26/2016 7:23 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:27 Chad Remick Medium - 3-7 days 2/9/2016 8:27
133765 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/26/2016 7:47 Resolved Andrew Sanvick Minnetonka Dave Schleicher 1/26/2016 7:51 Dave Schleicher Medium - 3-7 days 1/26/2016 7:51
133766 Network Services Patches needed 1/26/2016 7:48 Resolved Janelle Day LOGIS Joe Rader 2/16/2016 8:45 Joe Rader Medium - 3-7 days 2/16/2016 8:45
133767 JDE HR/Payroll LOGIS- City of Robbinsdale 1095C Forms 1/26/2016 7:55 Resolved Larry Jacobson Robbinsdale Nancy Hilary 1/26/2016 8:23 Larry Jacobson Medium - 3-7 days 1/27/2016 10:17
133768 Network Services Patches needed 1/26/2016 7:55 Resolved Janelle Day LOGIS Jason Stickler 1/28/2016 13:52 Jason Stickler Medium - 3-7 days 1/28/2016 13:53
133769 Network Services Patches needed 1/26/2016 8:04 Resolved Janelle Day LOGIS Jeff Sibell 3/17/2016 7:20 Jeff Sibell Medium - 3-7 days 3/17/2016 7:20
133770 Systems Group Server Changes for new FA SSID 1/26/2016 8:04 Resolved Jim Constantineau Farmington Brent Rebischke 2/4/2016 15:07 Brent Rebischke Medium - 3-7 days 2/4/2016 15:07
133771 JDE HR/Payroll Locked out of JDE 1/26/2016 8:12 Resolved Melissa Timm Eagan Dave Schleicher 1/26/2016 8:15 Dave Schleicher Medium - 3-7 days 1/26/2016 8:15
133772 Network Services Quote for Cisco Advance Malware Protection for Endpoints 1/26/2016 8:13 Resolved Ian Hardie South St. Paul Lori Hackett 2/1/2016 8:38 Lori Hackett Medium - 3-7 days 2/1/2016 8:38
133774 JDE Finance 1099s 1/26/2016 8:22 Resolved Dianne Nelson Coon Rapids Jill Davis 1/26/2016 12:02 Dianne Nelson Medium - 3-7 days 1/26/2016 11:40
133776 PIMS Update email address on Permit record 1/26/2016 8:29 Resolved Becky Roy Maple Grove Maria Rucke 1/28/2016 15:56 Becky Roy Medium - 3-7 days 1/28/2016 15:55
Page 34 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133777 Service Desk FW: In Control - BC Water Plant & Public Works 1/26/2016 8:33 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/5/2016 8:26 Scott Crocker Medium - 3-7 days 2/5/2016 8:26
133778 JDE HR/Payroll SL w-2 manual attachments 1/26/2016 8:40 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 1/26/2016 12:43 Nikki Heinbuch Medium - 3-7 days 1/26/2016 12:47
133779 Service Desk RE: Test 1/26/2016 8:40 Resolved Chad Remick LOGIS Chad Remick 1/26/2016 8:40 Chad Remick Medium - 3-7 days 1/26/2016 8:44
133780 JDE HR/Payroll help with a couple of items this pay date 1/26/2016 8:42 Resolved Gina Dwyer Eagan Nancy Hilary 1/26/2016 11:46 Gina Dwyer Critical - 1 day 1/26/2016 15:43
133781 Utility Billing eutilitybilling website-Newsletter 1/26/2016 8:49 Resolved Carissa Hoyt New Hope Connie Dalsen 1/26/2016 9:17 Carissa Hoyt Medium - 3-7 days 1/26/2016 9:09
133782 JDE HR/Payroll WBL - PERA - Council member 1/26/2016 8:49 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/26/2016 9:27 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:58
133783 Network Services AV - Cisco quote AP 1/26/2016 8:51 Resolved Taylor George Apple Valley Lori Hackett 4/21/2016 12:30 Lori Hackett Medium - 3-7 days 4/21/2016 12:30
133784 JDE Finance 1099s - City of White Bear Lake 1/26/2016 8:55 Resolved Sally Williams White Bear Lake Jill Davis 1/26/2016 11:06 Sally Williams Medium - 3-7 days 1/26/2016 10:38
133785 JDE HR/Payroll terminate ESS access 1/26/2016 8:56 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 1/26/2016 11:14 Dave Schleicher Medium - 3-7 days 1/26/2016 11:14
133787 Network Services 2016 Budget 1/26/2016 9:03 Resolved Diane Lind
Dakota
Communications
Center
Janelle Day 1/28/2016 10:00 Janelle Day Medium - 3-7 days 1/28/2016 10:12
133788 Infrastructure GroupReports that Police and Public Works could not get to email or
network shares1/26/2016 9:03 Resolved Ryan Browning Edina Jude Giron 2/9/2016 13:54 Brian Peterson Critical - 1 day 1/26/2016 9:25
133789 JDE HR/Payroll New Hire Access - ESS 1/26/2016 9:20 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 1/26/2016 10:25 Jenny Hildebrandt Medium - 3-7 days 1/26/2016 10:23
133790 Infrastructure Group WiFi Phone issues at WTP 1/26/2016 9:29 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/2/2016 11:17 Jason Stickler Medium - 3-7 days 2/5/2016 16:02
133791 Utility Billing WINTER AVERAGE VOLUME!!! 1/26/2016 9:30 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/2/2016 11:58 Connie Dalsen Medium - 3-7 days 2/2/2016 11:58
133792 JDE HR/Payroll Maple Grove W2 Manual Attachments 1/26/2016 9:30 Resolved Steve Hauer Maple Grove Nikki Heinbuch 1/27/2016 16:23 Nikki Heinbuch Medium - 3-7 days 1/27/2016 16:23
133793 Network Services New Laptop Quote - WMF 1/26/2016 9:31Pending Client
ResponseAdam Wodtke West Metro Fire Lori Hackett 2/19/2016 8:29 Lori Hackett Medium - 3-7 days
133794 JDE Finance 1099 Ready to Print 1/26/2016 9:43 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/26/2016 10:41 Dawn McGuire Medium - 3-7 days 1/26/2016 10:38
133795 Service Desk Disks is WARNING 1/26/2016 9:47 Resolved Joe Rader LOGIS Chad Remick 1/26/2016 11:08 Chad Remick Medium - 3-7 days 1/26/2016 11:09
133796 JDE HR/Payroll password reset 1/26/2016 9:50 Resolved Kim Hansen Austin Dave Schleicher 1/26/2016 10:06 Kim Hansen Medium - 3-7 days 1/26/2016 9:55
133797 Utility Billing Remove UB User 1/26/2016 10:04 Resolved Gail Ripley Apple Valley Pat Lindquist 1/26/2016 13:55 Pat Lindquist Medium - 3-7 days 1/26/2016 13:55
133798 PIMS Questions about PIMS 1/26/2016 10:05 Resolved Jeff Munsterteiger Apple Valley Jane Watje 1/27/2016 8:26 Jane Watje Medium - 3-7 days 1/27/2016 8:26
133800 JDE Finance Request to print out 1099's 1/26/2016 10:29 Resolved George Gombos LOGIS Jill Davis 1/26/2016 11:45 Jill Davis Medium - 3-7 days 1/26/2016 11:45
133801 Infrastructure Group Police Building Network 1/26/2016 10:39 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 1/28/2016 12:36 Virginia Vaske Medium - 3-7 days 1/28/2016 12:36
133802 JDE Finance INSIGHT 1/26/2016 10:46 Resolved Linda Fink Eagan Dave Schleicher 2/2/2016 12:37 Dave Schleicher Medium - 3-7 days 2/2/2016 12:37
133803 JDE HR/Payroll Benefit Enrollment 1/26/2016 10:50 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 1/28/2016 6:48 Nancy Hilary Medium - 3-7 days 1/28/2016 6:47
133804 JDE HR/Payroll RO Accuwage 1/26/2016 10:52 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/26/2016 11:22 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:21
133805 Network Services Citrix Account Activation 1/26/2016 10:56 Resolved Laurene Draper Bloomington Peter Carlson 1/26/2016 13:59 Peter Carlson Medium - 3-7 days 1/26/2016 13:59
133806 JDE HR/Payroll WBL - Reconciliation 1/26/2016 10:58 Resolved Sandra Tauer White Bear Lake Nancy Hilary 1/26/2016 12:39 Sandra Tauer Medium - 3-7 days 1/26/2016 12:52
133807 Network Services Allow RDP access from EA vendor VPN 1/26/2016 10:58 Resolved Dan Cook Eagan Adam Maloney 2/1/2016 11:16 Adam Maloney High - 2 days 2/1/2016 11:16
133808 JDE Finance 1099-Misc 1/26/2016 11:00 Resolved Jeff Zuba Robbinsdale Jill Davis 1/27/2016 14:32 Jill Davis Medium - 3-7 days 1/27/2016 13:46
133809 RecTracLakeville: They need a Daily Facility Schedule Report without the
page breaks between dates1/26/2016 11:11 Resolved Patty Dexter Lakeville Paul Norton 2/2/2016 10:41 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:41
133810 PIMS Change verbiage on the Edina ePermits web site 1/26/2016 11:24 Resolved David Fisher Edina Maria Rucke 2/8/2016 13:03 Maria Rucke Medium - 3-7 days 2/8/2016 13:03
133811 JDE HR/Payroll SH AccuWage 1/26/2016 11:29 Resolved Patti Kent Shakopee Nikki Heinbuch 1/26/2016 11:51 Nikki Heinbuch Medium - 3-7 days 1/26/2016 11:51
133812 JDE HR/Payroll RA 2015 W2 Attachments 1/26/2016 11:32 Resolved Cindy Nelson Ramsey Nikki Heinbuch 1/26/2016 12:27 Nikki Heinbuch Medium - 3-7 days 1/26/2016 12:26
133813 JDE HR/Payroll Help error on Payroll Journal Proof Edit report R05229 1/26/2016 11:37 Resolved Gina Dwyer Eagan Nancy Hilary 1/26/2016 15:30 Gina Dwyer Critical - 1 day 1/26/2016 15:32
133814 Service Desk PDF links on Web-Site not working 1/26/2016 11:46 Resolved David Klitzke Orono Joe Rader 2/1/2016 8:32 Joe Rader Medium - 3-7 days 2/1/2016 8:32
133815Public Safety
DevelopmentGive ADD rights for PS Geofile requests on PS sharepoint site 1/26/2016 11:51 Resolved Sue Worms
Rice/Steele
Consolidated PSAPMatt O'Brien 1/26/2016 16:01 Matt O'Brien Medium - 3-7 days 1/26/2016 16:01
133816 JDE HR/Payroll Dependent Care Setup 1/26/2016 11:59 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 1/26/2016 15:16 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:34
133817 Systems Group email relay not working via 111.5? 1/26/2016 12:28 Resolved Matt O'Brien LOGIS John Paulsen 1/28/2016 12:02 Matt O'Brien Medium - 3-7 days 1/28/2016 12:02
133818 JDE Finance 1099's 1/26/2016 12:31 Resolved Sue Watson Golden Valley Jill Davis 1/26/2016 13:55 Jill Davis Medium - 3-7 days 1/26/2016 14:08
133819 Public Safety General Add user to PMDC Owen Theis Attn: PS Mobiles 1/26/2016 12:34 Resolved Jason Shostedt Richfield Jason Ehlers 2/1/2016 12:20 Jason Ehlers Medium - 3-7 days 2/1/2016 12:20
133820 Infrastructure Group Remove Access for JDE EPILOG servers 1/26/2016 12:51 Resolved John Paulsen LOGIS Virginia Vaske 1/29/2016 8:00 Virginia Vaske Medium - 3-7 days 1/29/2016 7:53
133821 JDE Finance Check Run 1-26-16, 2 checks are only 2 pages each 1/26/2016 12:51 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/27/2016 12:55 Sheri Robertson Medium - 3-7 days 1/27/2016 12:37
133822 JDE Finance FileZilla subfolder request 1/26/2016 13:09 Resolved Sheri Robertson Maple Grove Dave Schleicher 1/27/2016 10:07 Sheri Robertson Medium - 3-7 days 1/27/2016 9:24
133824 Network Services 2016 Microsoft Renewal 1/26/2016 13:31 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 13:41 Lori Hackett Medium - 3-7 days 3/16/2016 14:41
Page 35 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133825 RecTrac Demo password 1/26/2016 13:31 Resolved Kris Ryan Maple Grove Paul Norton 1/26/2016 14:40 Paul Norton Medium - 3-7 days 1/26/2016 14:41
133826 Service Desk Phaseware Add in 1/26/2016 13:33 Resolved Jane Watje LOGIS Peter Carlson 1/28/2016 7:38 Peter Carlson Medium - 3-7 days 1/28/2016 7:38
133827 RecTrac Lakeville: They would like four customized reservation reports 1/26/2016 13:41 Resolved Patty Dexter Lakeville Paul Norton 2/2/2016 10:40 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:40
133828 JDE HR/Payroll New Employees - Various 1/26/2016 13:44 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/27/2016 9:07 Denise Heimerman Medium - 3-7 days 1/27/2016 8:23
133829 JDE HR/Payroll w-2 printing 1/26/2016 13:45 Resolved Greg Moeller Crystal Nikki Heinbuch 1/26/2016 15:33 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:33
133830 Utility Billing Delete Old Final On Line Account 1/26/2016 13:50 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/26/2016 13:54 Pat Lindquist Medium - 3-7 days 1/26/2016 13:54
133831 Systems Group BC Demo for RecTrac does not appear to be ready 1/26/2016 14:02 Resolved Paul Norton LOGIS Jeff Sibell 2/1/2016 10:11 Paul Norton Medium - 3-7 days 2/1/2016 10:10
133832 JDE HR/Payroll Employee Terminations 1/26/2016 14:03 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/27/2016 9:03 Denise Heimerman Medium - 3-7 days 1/27/2016 8:27
133833 Infrastructure Group open FTP site for use on the ASA 1/26/2016 14:04 Resolved Tom Venables Burnsville Jack Israel 2/2/2016 12:07 Jack Israel Medium - 3-7 days 2/2/2016 12:07
133834 Public Safety General LRMS layout help 1/26/2016 14:16 Resolved Jason Shostedt Richfield John Rogers 1/26/2016 14:28 John Rogers Medium - 3-7 days 1/26/2016 14:28
133835 Public Safety Mobiles New Lonsdale Officer 1/26/2016 14:16 Resolved Jill BondhusRice/Steele
Consolidated PSAPJohn Nichols 2/8/2016 8:55 John Nichols Medium - 3-7 days 2/8/2016 8:55
133836 Infrastructure Group Police Wi-Fi setup to download car videos 1/26/2016 14:16 Resolved David Klitzke Orono Jason Stickler 2/8/2016 12:15 Jason Stickler Medium - 3-7 days 2/8/2016 12:15
133837Public Safety
DevelopmentModify Owatonna address point 1/26/2016 14:51 Resolved Jill Bondhus
Rice/Steele
Consolidated PSAPMichael Simmons 5/11/2016 16:27 Michael Simmons
Project - no specified
due date5/11/2016 16:27
133838 Network Services Add Servers to Nagios 1/26/2016 14:56 Resolved John Paulsen LOGIS Joe Rader 2/16/2016 8:48 Joe RaderProject - no specified
due date2/16/2016 8:48
133839 Service Desk Build of SLP Avolve ProjectDox Servers 1/26/2016 14:57 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/3/2016 13:33 Carl Pearson Medium - 3-7 days 2/3/2016 13:33
133840 JDE Finance Tungsten - Error with Attaching backup 1/26/2016 15:01 New Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:19 Jill Davis Medium - 3-7 days
133841 PIMS RPZ - Contact 1/26/2016 15:03 Ready for Release Jane Watje LOGIS Jane Watje 5/25/2016 11:11 Maria Rucke Medium - 3-7 days 2/12/2016 12:37
133842 PIMSRPZ -Add multiple Location and Contact (Mimic the contractor
multi-address. )1/26/2016 15:05 New Jane Watje LOGIS Rob Lilly 2/25/2016 9:31 System
Project - no specified
due date
133843 Network Services Please perform a redirected restore. 1/26/2016 15:06 Resolved Norb Vossen LOGIS Scott Crocker 1/27/2016 9:33 Norb Vossen High - 2 days 1/26/2016 16:03
133845 JDE Finance Subledger Use 1/26/2016 15:19 Resolved Kyle Sawyer Edina Dave Schleicher 1/28/2016 15:09 Kyle Sawyer Medium - 3-7 days 1/28/2016 14:52
133846 PIMS Dupe Licenses for pet businesses 1/26/2016 15:23 Resolved Jane Timm Edina Jane Watje 1/26/2016 16:01 Jane Watje Medium - 3-7 days 1/26/2016 16:01
133847 Utility Billing Land Use Report 1/26/2016 15:29Pending Vendor
ResponseTammy Wilson Eden Prairie Pat Lindquist 4/14/2016 12:27 Pat Lindquist Medium - 3-7 days
133848 Public Safety Mobiles NEW Faribault PD Officer 1/26/2016 15:30 Resolved Jill BondhusRice/Steele
Consolidated PSAPJohn Nichols 1/29/2016 8:14 John Nichols Medium - 3-7 days 1/29/2016 8:14
133849 Infrastructure Group New AnyConnect Group/Tunnel 1/26/2016 15:38 Resolved Stefan Bakken Lakeville Jason Stickler 2/8/2016 13:44 Jason Stickler Medium - 3-7 days 2/8/2016 13:44
133850 RecTrac Household entry question 1/26/2016 15:40 Resolved Sue LaCrosse Brooklyn Center Paul Norton 1/28/2016 8:25 Sue LaCrosse Medium - 3-7 days 4/6/2016 14:17
133851 JDE Finance R55GLACT LGGEORG001 - need new version 1/26/2016 15:43 Resolved George Gombos LOGIS Jill Davis 2/1/2016 11:30 Jill Davis Medium - 3-7 days 2/1/2016 11:30
133852 JDE HR/Payroll RO W-2 Attachments 1/26/2016 15:44 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/26/2016 15:54 Nikki Heinbuch Medium - 3-7 days 1/26/2016 15:56
133853 Utility Billing Single AR Detail Bankruptcy Report 1/26/2016 15:52 Resolved Luann Sellman Coon Rapids Connie Dalsen 1/27/2016 10:18 Connie Dalsen Medium - 8-14 days 1/27/2016 10:18
133854 JDE HR/Payroll The warning message won't clear? 1/26/2016 15:56 Resolved Sharon More South St. Paul Nikki Heinbuch 1/26/2016 16:18 Nikki Heinbuch Medium - 3-7 days 1/26/2016 16:27
133855 JDE Finance Laserfische question 1/26/2016 16:02 Resolved Brandi Aitkin Apple Valley Dave Schleicher 1/27/2016 9:16 Brandi Aitkin Medium - 3-7 days 2/1/2016 7:18
133856 JDE HR/Payroll AU Accuwage 1/26/2016 16:06 Resolved Kim Hansen Austin Nikki Heinbuch 1/26/2016 16:22 Kim Hansen Medium - 3-7 days 1/26/2016 16:21
133857 Service Desk LA - Logis Cannot access file share 1/26/2016 16:08 Resolved Paul Norton LOGIS Joe Rader 2/24/2016 14:39 Joe Rader Medium - 3-7 days 2/24/2016 14:39
133858 Network Services New VM for SLP )\ 1/26/2016 16:09 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 15:04 Chad Remick Medium - 3-7 days 2/18/2016 15:04
133859 Network Services New VM for SLP 1/26/2016 16:14 Resolved Kevin Pikkaraine LOGIS Brian Peterson 2/29/2016 15:25 Brian Peterson Medium - 3-7 days 2/29/2016 15:25
133860 Service DeskUpdate LOGIS Toughbook Computers at Minnetonka Police
Department1/26/2016 16:14 Resolved John Nichols LOGIS Peter Carlson 2/12/2016 13:31 Peter Carlson Medium - 8-14 days 2/12/2016 13:31
133861 JDE HR/Payroll interims 1/26/2016 16:15 Resolved Greg Moeller Crystal Nikki Heinbuch 1/26/2016 16:34 Nikki Heinbuch Medium - 3-7 days 1/26/2016 16:34
133862 Service Desk Position Change 1/26/2016 16:20 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 10:06 Peter Carlson Medium - 3-7 days 2/16/2016 10:07
133863 JDE Finance Reverse invoice that processed on a PO 1/26/2016 16:25 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/28/2016 11:59 Dawn McGuire Medium - 3-7 days 1/28/2016 11:37
133864 Utility Billing Cycle#1-deletion active ebills 1/26/2016 16:27 Resolved Barbara Baer Eden Prairie Pam Kummer 2/4/2016 13:57 Pam Kummer Medium - 3-7 days 2/4/2016 13:57
133865 RecTrac Lakeville: Bunch of Random Questions 1/26/2016 17:01 Resolved Patty Dexter Lakeville Paul Norton 4/6/2016 12:50 Rob Coli Critical - 1 day 4/6/2016 12:48
133866 JDE HR/Payroll CY process W-2 manaul attachments 1/26/2016 17:09 Resolved Greg Moeller Crystal Nikki Heinbuch 1/27/2016 8:15 Nikki Heinbuch Medium - 3-7 days 1/27/2016 8:15
133867 JDE HR/Payroll MV Accuwage 1/26/2016 17:49 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 1/27/2016 7:49 Nikki Heinbuch Medium - 3-7 days 1/27/2016 7:50
Page 36 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133868 Network Services Request for New AnyConnect Users 1/26/2016 19:37 Resolved Sue Donovan Mendota Heights Peter Carlson 2/1/2016 8:02 Peter Carlson Medium - 3-7 days 2/1/2016 8:01
133869 PIMS Street name needs to be removed in PIMS 1/27/2016 7:05 Resolved Mary LaRose New Hope Maria Rucke 3/12/2016 7:18 Maria Rucke Medium - 3-7 days 3/12/2016 7:18
133870 PIMS New CSO - Needs PIMS Security - Code Enf 1/27/2016 7:08 Resolved Charlie O'Brien Richfield Maria Rucke 1/29/2016 7:05 Maria Rucke Medium - 3-7 days 1/29/2016 7:05
133871 JDE HR/Payroll 1095-c and 2 missing employees 1/27/2016 7:13 Resolved Brenda Wendlandt Farmington Nancy Hilary 1/27/2016 16:42 Brenda Wendlandt Medium - 3-7 days 1/28/2016 7:01
133872 PIMS Delete payment from PIMS 1/27/2016 7:16 Resolved Melissa Poehlman Richfield Maria Rucke 1/27/2016 8:19 Maria Rucke Medium - 3-7 days 1/27/2016 8:19
133873 RecTrac Error trying to reserve a facility through an activity 1/27/2016 7:21 Resolved Kelly O'Dea Minnetonka Paul Norton 2/16/2016 9:27 Kelly O'Dea Medium - 3-7 days 2/16/2016 9:27
133874 Infrastructure Group Thursday Night Maintenance 1/27/2016 7:56 Resolved Rachel Romansky Shakopee Jason Stickler 1/29/2016 12:01 Jason Stickler Medium - 3-7 days 1/29/2016 12:01
133875 PIMS test ticket 1/27/2016 8:16 Resolved Peter Carlson LOGIS Jane Watje 1/27/2016 8:19 Jane Watje Medium - 3-7 days 1/27/2016 8:19
133877 Special Assessments RH - Self Service center and portal for Eileen 1/27/2016 8:28 Resolved Eileen Schneider Rochester Norb Vossen 1/27/2016 8:31 Norb Vossen Medium - 3-7 days 1/27/2016 8:31
133878 Special AssessmentsCH - Assessment Master remaining P&I schedule enhancement
request1/27/2016 8:34 New Ann Larsen Chaska Norb Vossen 2/1/2016 8:15 Norb Vossen
Project - no specified
due date
133879 Special Assessments Bug Fix - Assessment Master screen - yellow information bar 1/27/2016 8:42 Resolved Norb Vossen LOGIS 1/27/2016 15:35 Norb VossenProject - no specified
due date1/27/2016 15:35
133881 Service Desk Token for new officer 1/27/2016 8:56 Resolved Randy Hanson Faribault Peter Carlson 1/27/2016 9:27 Peter Carlson Medium - 3-7 days 1/28/2016 7:30
133882 RecTrac Eagan: Cash Journal Report 1/27/2016 9:18 Resolved Marshall Grange Eagan Paul Norton 1/27/2016 10:42 Ross Tenaglia Medium - 3-7 days 1/27/2016 10:42
133883 RecTrac Eagan: reports not showing sales tax 1/27/2016 9:19 Resolved Kristin Trembley Eagan Paul Norton 1/27/2016 10:24 Paul Norton Medium - 3-7 days 1/27/2016 10:24
133884 JDE HR/Payroll SS W-2 Attachments 1/27/2016 9:21 Resolved Sharon More South St. Paul Nikki Heinbuch 1/27/2016 9:29 Sharon More Medium - 3-7 days 1/27/2016 9:26
133887 JDE HR/Payroll Benefit Enrollment EE 116307 1/27/2016 9:33 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 1/27/2016 10:36 Sherry O'Donnell Medium - 3-7 days 1/27/2016 10:38
133888 JDE HR/Payroll Removal of ESS for termed employees 1/27/2016 9:42 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 10:29 Dave Schleicher Medium - 3-7 days 1/27/2016 10:29
133889 Public Safety General CSO Term 1/27/2016 9:43 Resolved Stefan Bakken Lakeville 2/3/2016 12:15 Sue Christiansen Medium - 3-7 days 1/28/2016 9:30
133890 Network Services Sandra Tauer is receiving an error in Microsoft Excel 1/27/2016 10:01 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:37 Chad Remick Medium - 3-7 days 2/9/2016 8:37
133891 JDE HR/Payroll AV W-2 manual attachment 1/27/2016 10:06 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 1/27/2016 12:31 Kathy Jo Price Medium - 3-7 days 1/27/2016 12:02
133892 JDE Finance PO Voucher Match - Invoice Date Incorrect 1/27/2016 10:12 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 1/28/2016 14:25 Dawn McGuire Medium - 3-7 days 1/28/2016 13:50
133893 Tracker Admin PW# 133853 Email Anomaly 1/27/2016 10:22 Resolved Connie Dalsen LOGIS Sue Christiansen 5/11/2016 16:39 Connie Dalsen Medium - 8-14 days 5/11/2016 16:38
133894 JDE Finance Tungsten - pid #12830 1/27/2016 10:30 Resolved Lisa Reiten Apple Valley Dave Schleicher 1/27/2016 12:19 Lisa Reiten Medium - 3-7 days 1/27/2016 11:53
133895 JDE HR/PayrollIs it okay to delete our W-2 data from the reports folder yet or
do you still need them in there? Thanks much :)1/27/2016 10:32 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 1/27/2016 11:21 Julie Nowlan Medium - 3-7 days 1/27/2016 11:22
133896 Service Desk Replacement Entrust Tokens 1/27/2016 10:32 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 2/1/2016 8:34 Joe Rader Medium - 3-7 days 2/1/2016 8:34
133897 Utility Billing TEST Incident 1/27/2016 10:36 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/27/2016 10:55 Connie Dalsen High - 2 days 1/27/2016 10:55
133898 PIMS PIMS - MNDOR Report 1/27/2016 10:44 Resolved Lori Hensen Shakopee Maria Rucke 1/29/2016 7:04 Maria Rucke Medium - 3-7 days 1/29/2016 7:04
133899 RecTrac Eagan: Gift Certificate balance lookup 1/27/2016 10:44 Resolved Kristin Trembley Eagan Paul Norton 1/29/2016 8:24 Rob Coli Medium - 3-7 days 1/28/2016 11:05
133900 Utility Billing TEST 1/27/2016 10:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/27/2016 10:55 Connie Dalsen Medium - 3-7 days 1/27/2016 10:55
133901 Utility Billing 2016 RATES 1/27/2016 11:05 Resolved Carissa Hoyt New Hope Connie Dalsen 1/28/2016 8:04 Connie Dalsen Medium - 3-7 days 1/28/2016 8:04
133902 Utility Billing $1.00 CREDIT FROM 2007 1/27/2016 11:09 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/28/2016 8:31 Connie Dalsen Medium - 3-7 days 1/28/2016 8:31
133903 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 1/27/2016 11:26 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/27/2016 12:12 Dave Schleicher Medium - 3-7 days 1/27/2016 12:12
133904 Network Services Edina PCI Quarterly Scan 1/27/2016 11:26 In Progress Ryan Browning Edina Dimitrios Hilton 4/1/2016 17:25 Dimitrios Hilton Medium - 3-7 days
133905 RecTrac Maple Grove: Problem with refund; Receipt 51028 1/27/2016 11:32 Resolved Kris Ryan Maple Grove Paul Norton 2/4/2016 9:10 Ross Tenaglia Medium - 3-7 days 2/4/2016 9:10
133906 JDE HR/Payroll AU W2 1/27/2016 11:33 Resolved Kim Hansen Austin Nikki Heinbuch 1/27/2016 13:04 Kim Hansen Medium - 3-7 days 1/27/2016 11:55
133907 Systems Group Refresh TEST Database for MG 1/27/2016 11:35 Resolved Pat Lindquist LOGIS Jeff Sibell 1/27/2016 14:46 Pat Lindquist Medium - 3-7 days 1/27/2016 14:46
133908 Service Desk HIGH PRIORITY - NEED NEW PASSWORD 1/27/2016 11:44 Resolved Karen Shewchuk West St. Paul Peter Carlson 1/27/2016 15:59 Peter Carlson Medium - 3-7 days 1/27/2016 16:00
133909 Infrastructure Group Issues getting to GIS servers at LOGIS 1/27/2016 11:46 Resolved Mike O'Neill Burnsville Virginia Vaske 2/8/2016 10:51 Virginia Vaske Medium - 3-7 days 2/8/2016 10:51
133910 JDE HR/Payroll Disable ESS Access 1/27/2016 12:04 Resolved Lisa Linnane Farmington Dave Schleicher 1/27/2016 16:09 Dave Schleicher Medium - 3-7 days 1/27/2016 16:09
133911 RecTrac Eagan: Is there a report that lists quantity of POS items sold? 1/27/2016 12:08 Resolved Kristin Trembley Eagan Paul Norton 1/28/2016 11:03 Ross Tenaglia Medium - 3-7 days 1/28/2016 11:03
133912 Utility Billing ach batch 1/27/2016 12:08 Resolved Joanna Ip St. Louis Park Connie Dalsen 1/27/2016 14:47 Connie Dalsen Medium - 3-7 days 1/27/2016 14:47
133913 JDE Finance Asset Splits - one worked, one didn't 1/27/2016 12:49 Resolved Katharine Caliri Eden Prairie Dave Schleicher 2/1/2016 8:04 Dave Schleicher Medium - 3-7 days 1/29/2016 9:09
133914 JDE Finance merging 2 assets 1/27/2016 12:58 Resolved Katharine Caliri Eden Prairie Jill Davis 1/28/2016 9:16 Katharine Caliri Medium - 3-7 days 1/27/2016 14:44
133915 JDE HR/Payroll postive pay file 1/27/2016 13:03 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 15:05 Gina Dwyer Medium - 3-7 days 1/27/2016 15:08
133916 Systems Group WSUS not connecting 1/27/2016 13:16 Resolved Taylor George Apple Valley Brian Peterson 1/29/2016 14:25 Brian Peterson Medium - 3-7 days 1/29/2016 13:28
Page 37 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133917 Network Services Order City Hall Switch - GV 1/27/2016 13:24 Resolved Beth Yurchisin Golden Valley Lori Hackett 2/16/2016 9:54 Lori Hackett Medium - 3-7 days 2/16/2016 9:54
133919 JDE HR/Payroll ESS term 1/27/2016 13:36 Resolved Jennifer HoffmanHutchinson Utility
CommissionDave Schleicher 1/27/2016 14:31 Dave Schleicher Medium - 3-7 days 1/27/2016 14:34
133920 RecTrac Lakeville: Need Customized Course Roster 1/27/2016 13:38 Resolved Jane Ottum Lakeville Paul Norton 2/4/2016 9:10 Jane Ottum Medium - 3-7 days 2/4/2016 9:09
133921 Systems Group Create DNS Record on State DNS 1/27/2016 13:40 Resolved Marc Gade West St. Paul Brian Peterson 1/28/2016 14:34 Brian Peterson High - 2 days 1/28/2016 14:05
133922 JDE HR/PayrollNew Hire ESS Setup for time card and accrual...134634 Maria
Carrillo Perez...Thanks!!!1/27/2016 13:50 Resolved Julie Nowlan Coon Rapids 1/27/2016 15:28 Julie Nowlan Medium - 3-7 days 1/27/2016 15:19
133923 Infrastructure Group Nagios checks are not working for SL-PDOX-Web1 1/27/2016 13:54 Resolved Kevin Pikkaraine LOGIS John Wondra 1/29/2016 14:30 John Wondra Medium - 3-7 days 1/29/2016 14:25
133924 JDE HR/Payroll Insight report PERA Wages by Month 1/27/2016 14:01 Resolved Gina Dwyer Eagan Dave Schleicher 1/27/2016 14:41 Gina Dwyer Medium - 3-7 days 1/27/2016 14:47
133925 RecTrac Lakeville: Problem with Inventory Sales History Report by Date 1/27/2016 14:06 Resolved Jane Ottum Lakeville Paul Norton 1/28/2016 10:54 Ross Tenaglia Medium - 3-7 days 1/28/2016 10:54
133927 Public Safety General Bloomington 1/27/2016 14:08 Resolved Butch Gillum Bloomington 1/28/2016 8:39 Rich Sonenblum Medium - 3-7 days 1/28/2016 8:39
133928 JDE Finance 1099'S 1/27/2016 14:15 Resolved KimberLee West South St. Paul Jill Davis 1/27/2016 15:13 Jill Davis Medium - 3-7 days 1/27/2016 15:22
133929 Network Services Recover File from Backup 1/27/2016 14:23 Resolved Jane Skov Richfield Scott Crocker 1/28/2016 15:10 Jane Skov Medium - 3-7 days 1/28/2016 15:14
133930 Utility Billing Zone codes question 1/27/2016 14:25 Resolved Denice Muccio-Grout Eagan Connie Dalsen 1/28/2016 8:06 Connie Dalsen Medium - 3-7 days 1/28/2016 8:06
133931 Infrastructure Group All users in Faiibault were knocked out of LRMS 1/27/2016 14:42 Resolved Jackie Remme Faribault Adam Maloney 1/27/2016 15:13 Adam Maloney High - 2 days 1/27/2016 15:13
133932 Systems Group SSL Certificate removal issue 1/27/2016 14:43 Resolved Dan Cook Eagan 1/27/2016 15:42 Peter Carlson Medium - 3-7 days 1/27/2016 15:42
133933 Network Services Need to Balance CommVault Schedules over the 6 to 8 PM 1/27/2016 15:00 In Progress John Paulsen LOGIS Scott Crocker 5/6/2016 15:04 Scott Crocker Medium - 3-7 days
133934 RecTrac Lakeville: Questions about Facility Schedule to Post on Facility 1/27/2016 15:13 Resolved Jane Ottum Lakeville Paul Norton 1/28/2016 11:06 Ross Tenaglia Medium - 3-7 days 1/28/2016 11:06
133935 JDE Finance please delete - BIABA 1/27/2016 15:15 Resolved Brandi Aitkin Apple Valley Jill Davis 1/27/2016 15:24 Jill Davis Medium - 3-7 days 1/27/2016 15:24
133936 JDE HR/Payroll ESS User Change 1/27/2016 15:15 Resolved Carrie Person Edina Dave Schleicher 1/27/2016 15:22 Dave Schleicher Medium - 3-7 days 1/27/2016 15:22
133937 JDE Finance Tung - Grid order update 1/27/2016 15:17 Resolved Lisa Reiten Apple Valley Jill Davis 1/27/2016 15:34 Lisa Reiten Medium - 3-7 days 1/27/2016 15:54
133938 PIMS permit 280877 - Fees calculating incorrectly 1/27/2016 15:21 Resolved Wendy Chapman Maple Grove Maria Rucke 1/29/2016 7:03 Maria Rucke Medium - 3-7 days 1/29/2016 7:03
133939 JDE FinanceCash Receipts --- Batch # 14728 - Need to delete a line item
due to date error.1/27/2016 15:27 Resolved Dawn McGuire
Minnesota Transit
AuthorityJill Davis 1/27/2016 16:09 Dawn McGuire Medium - 3-7 days 1/27/2016 16:04
133940 JDE HR/Payroll MV W-2 manual attachment 1/27/2016 15:29 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 1/27/2016 15:54 Nikki Heinbuch Medium - 3-7 days 1/27/2016 15:53
133941 JDE HR/Payroll Setup New Employee on ESS 1/27/2016 15:45 Resolved Lisa Linnane Farmington Dave Schleicher 1/28/2016 9:27 Lisa Linnane Medium - 3-7 days 1/28/2016 8:56
133942 RecTrac how do you delete a custom report 1/27/2016 15:52 Resolved Patty Dexter Lakeville Paul Norton 1/27/2016 16:11 Paul Norton Medium - 3-7 days 1/27/2016 16:11
133943 Infrastructure Group BU - Dropbox not working 1/27/2016 15:55 Resolved Mike O'Neill Burnsville Jack Israel 1/27/2016 16:26 Jack Israel Medium - 3-7 days 1/27/2016 15:58
133944 JDE Finance Tung - GL Dates in two different years 1/27/2016 15:57 Resolved Lisa Reiten Apple Valley Jill Davis 1/28/2016 14:16 Lisa Reiten Medium - 3-7 days 1/28/2016 14:14
133945 JDE HR/Payroll WBL - W-2 Attachments 1/27/2016 15:57 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 1/27/2016 16:28 Nikki Heinbuch Medium - 3-7 days 1/27/2016 16:27
133946 Utility Billing Temporary Employee 1/27/2016 15:59 Resolved Robin Hanson Farmington Connie Dalsen 1/28/2016 11:43 Connie Dalsen Medium - 3-7 days 1/28/2016 11:43
133947 Network Services AP at City Hall not working 1/27/2016 16:13 Resolved Tom Venables Burnsville Adam Maloney 2/22/2016 7:46 Adam Maloney Medium - 3-7 days 2/22/2016 7:46
133948 JDE Finance make a new object code 1/27/2016 16:15 Resolved Angie McIntire Ramsey Jill Davis 1/28/2016 13:05 Jill Davis Medium - 3-7 days 1/28/2016 13:05
133949 Network Services Remove User 1/27/2016 16:17 Resolved Lynn Vasquez Eagan Joe Rader 2/1/2016 14:00 Sue Christiansen Medium - 3-7 days 1/27/2016 16:43
133950 Utility BillingHUC - Upgrade Payment Engine and Payment UI to be PCI
compliant1/27/2016 16:22 Resolved Pam Kummer LOGIS Lonnie Rolf 5/26/2016 7:29 Pam Kummer Medium - 3-7 days 5/26/2016 7:29
133951 Network Services Bridge OC Renewal - LOGIS 1/27/2016 16:33 Resolved Janelle Day LOGIS Lori Hackett 2/12/2016 16:28 Lori Hackett Medium - 3-7 days 2/12/2016 16:29
133952 JDE Finance Insight License for Stacy Chouinard 1/27/2016 16:34 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/8/2016 21:11 Dave Schleicher Medium - 3-7 days 2/8/2016 21:11
133953 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/27/2016 16:56 Resolved Eric Scovil Minnetonka Dave Schleicher 1/27/2016 18:04 Dave Schleicher Medium - 3-7 days 1/27/2016 18:04
133954 JDE Finance Check registers \EFT's 1/27/2016 18:05 Resolved Larry Jacobson Robbinsdale Dave Schleicher 1/27/2016 19:06 Larry Jacobson Medium - 3-7 days 1/27/2016 19:16
133955 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/27/2016 20:25 Resolved Tanya Witschen Minnetonka Dave Schleicher 1/28/2016 7:08 Dave Schleicher Medium - 3-7 days 1/28/2016 7:08
133956 JDE HR/Payroll User Removal - EA EE 118020 1/28/2016 6:51 Resolved Gina Dwyer Eagan Dave Schleicher 5/5/2016 13:16 Dave Schleicher Medium - 3-7 days 5/5/2016 13:16
133957 Network Services Please remove officer Robbe Waller from any Logis accounts 1/28/2016 7:16 Resolved Robyn Chapman Eagan Peter Carlson 1/28/2016 8:00 Peter Carlson High - 2 days 1/28/2016 8:00
133958 JDE HR/Payroll Employee Termination 1/28/2016 7:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 1/28/2016 8:25 Denise Heimerman Medium - 3-7 days 1/28/2016 8:21
133959 Public Safety CAD Add new squad at Rosemount 1/28/2016 7:57 Resolved Jayson Solberg Rosemount Terry Hoium 1/29/2016 9:28 Terry Hoium Medium - 3-7 days 1/29/2016 9:28
133960 Network Services AD Account for Sanna Hett - FA 1/28/2016 8:08 Resolved Connie Dalsen LOGIS Peter Carlson 1/28/2016 9:17 Connie Dalsen Medium - 3-7 days 1/28/2016 8:43
133961 JDE Finance Batch journal does not match the posted batch 1/28/2016 8:10 Resolved Laurie Aasen Edina Jill Davis 1/28/2016 8:45 Jill Davis Medium - 3-7 days 1/28/2016 8:45
133962 Systems GroupPCI Web server indicates that is needs to restart to finish
installing updates1/28/2016 8:24 Resolved Lonnie Rolf LOGIS Jeff Sibell 2/1/2016 10:05 Jeff Sibell Medium - 3-7 days 2/1/2016 10:05
Page 38 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
133963Public Safety
DevelopmentFW: OAKS CRT Call Sheets 1/28/2016 8:33 Resolved Diane Bastyr Lakeville John Rogers 1/28/2016 10:03 John Rogers Medium - 3-7 days 1/28/2016 10:03
133965 PIMS CITRIX - New Ulm cannot log in to Citrix 1/28/2016 8:39 Resolved Melissa Baxter New Ulm Maria Rucke 1/28/2016 11:44 Maria Rucke Critical - 1 day 1/28/2016 11:44
133966 Service Desk Outlook Appointment 1/28/2016 8:47 Resolved Nancy Hilary LOGIS Joe Rader 1/28/2016 9:26 Joe Rader Medium - 3-7 days 1/28/2016 9:26
133967Public Safety
DevelopmentSelection Criteria Info Needed 1/28/2016 8:59 Resolved Diane Bastyr Lakeville John Rogers 1/28/2016 11:13 John Rogers Medium - 3-7 days 1/28/2016 11:13
133968 Service Desk IPT Moves 1/28/2016 8:59 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/10/2016 16:35 Joe Rader Medium - 3-7 days 2/10/2016 16:35
133969 Network Services Edina PCI Compliancy 1/28/2016 8:59 In Progress Ryan Browning Edina Dimitrios Hilton 4/11/2016 15:55 Dimitrios Hilton Medium - 3-7 days
133970 RecTrac Eagan: Facility Booking Issue: Oasis 1/28/2016 9:01 Resolved Amy Grannes Eagan Paul Norton 2/2/2016 12:09 Amy Grannes Medium - 3-7 days 2/2/2016 10:31
133971 Network Services Unable to load apps.logis.org 1/28/2016 9:14 Resolved Melissa Baxter New Ulm Brian Peterson 1/29/2016 15:29 Brian Peterson High - 2 days 1/29/2016 15:29
133972 JDE HR/Payroll RI Attach W-2s 1/28/2016 9:16 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 1/28/2016 9:21 Rhonda O'Loughlin Medium - 3-7 days 1/28/2016 9:19
133973 Utility Billing Delete Infinity.link account 1/28/2016 9:18 Resolved Elissa Golden Woodbury Connie Dalsen 1/28/2016 11:32 Connie Dalsen Critical - 1 day 1/28/2016 11:32
133974 Network Services Eagan TripWire PCI Logging/Change Notification 1/28/2016 9:27 New Josh Wilske Eagan Dimitrios Hilton 1/29/2016 8:27 Dimitrios Hilton Medium - 3-7 days
133975 JDE HR/Payroll Auditor request 1/28/2016 9:27Pending Client
ResponseMelissa Wilson Austin Nancy Hilary 1/28/2016 10:11 Nancy Hilary Medium - 3-7 days
133977 Public Safety Records Need to monitor network traffic from Tritech to BCA 1/28/2016 9:41 Resolved Matt O'Brien LOGIS Matt O'Brien 1/28/2016 12:03 Matt O'Brien Medium - 3-7 days 1/28/2016 12:03
133978 Utility Billing Address List Request 1/28/2016 9:52 Resolved Wanita Milana Crystal Connie Dalsen 1/28/2016 11:39 Connie Dalsen Medium - 3-7 days 1/28/2016 11:39
133979 Utility Billing WAV 1/28/2016 9:55 Resolved Tammy Geurkink Golden Valley Connie Dalsen 1/28/2016 13:33 Tammy Geurkink Medium - 3-7 days 1/28/2016 13:30
133980 Utility Billing Delete .LINK Account 1/28/2016 9:55 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 1/28/2016 11:32 Connie Dalsen Medium - 3-7 days 1/28/2016 11:32
133982 Network Services Order Fiber Patches for EP 1/28/2016 10:04 Resolved James Goldenstein Eden Prairie Lori Hackett 2/1/2016 16:15 Lori Hackett Medium - 3-7 days 2/1/2016 16:19
133983Public Safety
DevelopmentTritech RMS not replicating to reporting environment 1/28/2016 10:05 Resolved John Rogers LOGIS Matt O'Brien 2/16/2016 16:30 Matt O'Brien Medium - 3-7 days 2/16/2016 16:30
133984 RecTrac#3 PRIORITY: Trip Module - Carrie Mandler Needs Info; VSI
ticket #12612031/28/2016 10:11
Pending Client
ResponseCarrie Mandler St. Louis Park Paul Norton 4/19/2016 11:41 Paul Norton Medium - 8-14 days
133985 Utility Billing BILL MAILING ISSUE 1/28/2016 10:13 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/22/2016 12:34 Pat Lindquist Medium - 3-7 days 2/22/2016 12:34
133986 Public Safety General TW License 1/28/2016 10:25 Resolved Stefan Bakken Lakeville Tom Folie 2/2/2016 7:26 Tom Folie Medium - 3-7 days 2/2/2016 7:26
133987 Infrastructure Group Adjust ACL for New Ulm VPN 1/28/2016 10:29 Resolved Melissa Baxter New Ulm John Wondra 1/29/2016 14:24 John Wondra High - 2 days 1/29/2016 14:24
133988 JDE HR/Payroll NH W-2's 1/28/2016 10:31 Resolved Shari Rains New Hope Nikki Heinbuch 1/28/2016 10:50 Nikki Heinbuch Medium - 3-7 days 1/28/2016 10:50
133989 Service Desk VPN - authentication failed 1/28/2016 10:36 Resolved Jean McGann New Hope Joe Rader 1/28/2016 13:32 Peter Carlson Medium - 3-7 days 1/28/2016 13:32
133990 Network Services Logis Map password change 1/28/2016 10:46 Resolved Jackie Penke Hutchinson Joe Rader 1/28/2016 11:25 Joe Rader Medium - 3-7 days 1/28/2016 11:25
133991 Service Desk FW: EVHS Announcements - 1/28/2016 1/28/2016 10:49 Resolved Ron Waara Eagan Joe Rader 2/3/2016 9:42 Tami Maddio Medium - 3-7 days 2/3/2016 9:41
133992 JDE HR/Payroll IOE - change group setup for Basic Life 1/28/2016 10:57 Resolved Sharon More South St. Paul Nancy Hilary 1/28/2016 14:32 Sharon More Medium - 3-7 days 1/29/2016 11:02
133993 Systems Group Fwd: Delivery Status Notification (Failure) 1/28/2016 10:57 Resolved Patty Hartwig Brooklyn Center Brian Peterson 2/1/2016 13:57 Brian Peterson Medium - 3-7 days 2/1/2016 13:28
133994 JDE Finance Next PCARD statement 1/28/2016 11:05 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/3/2016 16:03 Brandi Aitkin Medium - 3-7 days 2/3/2016 15:59
133995 JDE Finance correct Account/Object descriptions 1/28/2016 11:13 Resolved Angie McIntire Ramsey Jill Davis 1/28/2016 12:47 Jill Davis Medium - 3-7 days 1/28/2016 12:48
133996 PIMS Contractor merge - NH 1/28/2016 11:13 Resolved Emily Becker New Hope Maria Rucke 1/28/2016 12:38 Maria Rucke Medium - 3-7 days 1/28/2016 12:38
133997 JDE HR/Payroll RE: ESS Message regarding Timecard entry 1/28/2016 11:17 Resolved Cindy Nelson Ramsey Nancy Hilary 1/28/2016 11:30 Nancy Hilary Medium - 3-7 days 1/28/2016 12:40
133998 JDE Finance 1096 1/28/2016 11:20 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 1/28/2016 11:41 Nick Bishop Medium - 3-7 days 1/28/2016 11:24
133999Public Safety
Development
Maple Grove PD - BI Web - Restructure CAD Report - By Address
- Summary Report with Totals1/28/2016 11:30 Resolved Todd Strege Maple Grove John Rogers 2/5/2016 15:42 John Rogers Medium - 3-7 days 2/5/2016 15:42
134000 Service Desk Remove server from Nagios 1/28/2016 11:31 Resolved Ryan Browning Edina Joe Rader 1/28/2016 16:08 Joe Rader Medium - 3-7 days 1/28/2016 16:08
134002 JDE HR/Payroll WBl - Terminated employees 1/28/2016 11:33 Resolved Sandra Tauer White Bear Lake Dave Schleicher 1/28/2016 16:09 Dave Schleicher Medium - 3-7 days 1/28/2016 16:09
134003 Systems Group SPF/DNS Change for Paymentus EMail Confirmations 1/28/2016 11:37 Resolved Sally Morton Richfield Brent Rebischke 2/12/2016 14:07 Brent Rebischke Medium - 3-7 days 2/12/2016 14:07
134004 JDE HR/Payroll End date on PDBA codes 1/28/2016 12:03 Resolved Karrie Glen Lakeville Nancy Hilary 1/28/2016 13:08 Karrie Glen Medium - 3-7 days 1/28/2016 13:09
134005Public Safety
DevelopmentPremise Utility records missing city name 1/28/2016 12:14 Resolved Rose Kruchten
Dakota
Communications
Center
Matt O'Brien 1/28/2016 12:23 Matt O'Brien Medium - 3-7 days 1/28/2016 12:23
134007 Public Safety General add status to LRMS? 1/28/2016 12:54 Resolved Joanne Paul Golden Valley 1/28/2016 13:02 Renee Hosch Medium - 3-7 days 1/28/2016 13:02
134008 JDE Finance Please Delete - BIACF 1/28/2016 13:05 Resolved Brandi Aitkin Apple Valley Jill Davis 1/28/2016 13:49 Brandi Aitkin Medium - 3-7 days 1/28/2016 13:48
134009 Network Services reset Citrix 1/28/2016 13:14 Resolved Joanne Paul Golden Valley Peter Carlson 1/28/2016 14:21 Peter Carlson Medium - 3-7 days 1/28/2016 14:21
134010 Property Data MI - Market Value FTP transfer to Hennepin County 1/28/2016 13:19 Resolved Colin Schmidt Minnetonka Norb Vossen 2/12/2016 11:21 Norb Vossen Medium - 3-7 days 2/12/2016 11:21
134011 PIMS Test project permit 145295 1/28/2016 13:41 Resolved Jim Hall Edina Maria Rucke 1/28/2016 14:00 Jim Hall Medium - 3-7 days 1/28/2016 13:59
134012 PIMS Project Approval codes 1/28/2016 13:41 Resolved Jeff Munsterteiger Apple Valley Jane Watje 1/28/2016 13:44 Jane Watje Medium - 3-7 days 1/28/2016 13:44
134013 Infrastructure Group Mobile 911 for SCADA 1/28/2016 13:43Pending
MiscellaneousPatty Hartwig Brooklyn Center Jude Giron 5/12/2016 19:58 Jude Giron Medium - 3-7 days
Page 39 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134014 Systems GroupClean up Clusters & VOL names on the BC & GV and REPL
Compellents1/28/2016 13:48 Resolved Jeff Sibell LOGIS Jeff Sibell 3/7/2016 9:59 Jeff Sibell Medium - 3-7 days 3/7/2016 9:59
134015 Infrastructure Group Monitor traffic between GV server and Commvault 1/28/2016 13:51 Resolved Scott Crocker LOGIS Virginia Vaske 1/29/2016 9:00 Virginia Vaske Medium - 3-7 days 1/29/2016 9:48
134016 JDE Finance Integrity Reports 1/28/2016 13:59 Resolved Chris Regis Richfield Jill Davis 2/1/2016 9:48 Chris Regis Medium - 3-7 days 2/1/2016 9:47
134017 Property Data EP - Market Value FTP transfer to Hennepin County 1/28/2016 14:05 Resolved Steve Sinell Eden Prairie Norb Vossen 2/12/2016 11:22 Norb Vossen Medium - 3-7 days 2/12/2016 11:22
134018 JDE Finance Message from Joel Merry - 8254 (9529398254) 1/28/2016 14:06 Resolved Joel Merry Minnetonka Dave Schleicher 1/28/2016 16:43 Joel Merry Medium - 3-7 days 1/28/2016 14:23
134019 Infrastructure Group Update MVTA Main ASA 1/28/2016 14:13 Resolved Tyre FantMinnesota Transit
AuthorityJohn Wondra 2/10/2016 8:14 John Wondra Medium - 3-7 days 2/10/2016 8:14
134020 JDE Finance Rec Not Vouchered 1/28/2016 14:16 Resolved Jared MartigHutchinson Utility
CommissionJill Davis 2/19/2016 7:37 Jill Davis Medium - 3-7 days 2/19/2016 7:37
134021 JDE Finance Docuscan 1/28/2016 14:30 Resolved Lisa Reiten Apple Valley Jill Davis 1/29/2016 9:04 Jill Davis Medium - 3-7 days 1/29/2016 9:04
134022 Utility Billing master meter issues??? 1/28/2016 14:42 Resolved Jennifer Morse White Bear Lake Connie Dalsen 1/28/2016 14:55 Connie Dalsen Medium - 3-7 days 1/28/2016 14:55
134023 PIMSPIMS/ePermit Enhancement - Need more meaningful message -
When Permit Items amount exceeds Max Fee amount1/28/2016 14:43 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 9:19 Maria Rucke
Project - no specified
due date
134024 PIMSPIMS/ePermits Enhancement - Allow permit item fields in
ePerrmits to be blank if not applicable1/28/2016 15:00 Ready for Release Maria Rucke LOGIS Maria Rucke 5/23/2016 8:57 Maria Rucke
Project - no specified
due date
134025 Network Services .Gov Domain Registration 1/28/2016 15:04 Resolved Mark Erickson South Metro Fire Lori Hackett 3/2/2016 10:16 Lori Hackett Medium - 3-7 days 3/2/2016 10:16
134026 PIMS RPZ traiing 1/28/2016 15:09 Resolved Ann Boettcher St. Louis Park Jane Watje 1/28/2016 15:11 Ann Boettcher Medium - 3-7 days 1/28/2016 15:11
134027 JDE HR/Payroll Default date in Enrolling in Benefits 1/28/2016 15:10 Resolved Karrie Glen Lakeville Nancy Hilary 1/28/2016 15:20 Karrie Glen Medium - 3-7 days 1/28/2016 15:16
134028 PIMS ePermits - review and testing 1/28/2016 15:11 Resolved Emily Becker New Hope Jane Watje 1/28/2016 15:13 Jane Watje Medium - 3-7 days 1/28/2016 15:13
134029 PIMS SS020808 1/28/2016 15:19 Resolved Kim Woog South St. Paul Maria Rucke 1/29/2016 7:01 Maria Rucke Medium - 3-7 days 1/29/2016 7:01
134031 Network Services Monitor quote request 1/28/2016 15:28 Resolved Jeff Barden
Dakota
Communications
Center
Lori Hackett 2/2/2016 14:08 Lori Hackett Medium - 3-7 days 2/2/2016 14:08
134033 Systems Group LO-CW Drive D 2% freespace 1/28/2016 15:35 Resolved Joe Rader LOGIS John Paulsen 1/29/2016 15:33 John Paulsen High - 2 days 1/29/2016 15:33
134034 Infrastructure Group Order for 3 28port switches 1/28/2016 15:38 Resolved Ryan Browning Edina John Wondra 5/24/2016 9:59 John Wondra Medium - 3-7 days 5/24/2016 9:59
134035 JDE Finance Tunsgsten addition 1/28/2016 15:46 Resolved Ron Hedberg Apple Valley Jill Davis 1/29/2016 13:36 Jill Davis Medium - 3-7 days 2/29/2016 8:11
134036 JDE HR/Payroll wrong sub ledger when coding an officers overtime 1/28/2016 15:48 Resolved Shari Rains New Hope Nikki Heinbuch 1/29/2016 15:47 Nikki Heinbuch Medium - 3-7 days 1/29/2016 15:52
134037 JDE Finance Check Register ? 1/28/2016 15:50 New Kyle Sawyer Edina Jill Davis 2/19/2016 8:07 Kyle Sawyer Medium - 3-7 days
134038 RecTrac Crystal: Change Household Primary Person 1/28/2016 16:00 Resolved Dan Mueller Crystal Paul Norton 1/29/2016 13:16 Dan Mueller Medium - 3-7 days 1/29/2016 11:45
134039 JDE HR/Payroll Updated Plan Option Rate Tables 1/28/2016 16:03 Resolved Sharon More South St. Paul Nancy Hilary 2/17/2016 12:45 Nancy Hilary Medium - 3-7 days 2/17/2016 12:45
134040 Network Services New websense category? 1/28/2016 16:09 Resolved Jeff Dulac Minnetonka Peter Carlson 1/29/2016 7:27 Jeff Dulac Medium - 3-7 days 1/29/2016 12:59
134041 Network Services GV ATMs and PCI Compliance Questions 1/28/2016 16:27 Resolved Beth Yurchisin Golden Valley Dimitrios Hilton 4/1/2016 16:30 Dimitrios Hilton Medium - 3-7 days 4/1/2016 16:30
134042 JDE HR/Payroll FW: Health insurance for Liquor Clerks 1/28/2016 17:03Pending Client
ResponseJeff Zuba Robbinsdale Nancy Hilary 2/18/2016 12:18 Nancy Hilary Medium - 3-7 days
134043 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 1/28/2016 19:22 Resolved Julie Wischnack Minnetonka Dave Schleicher 1/29/2016 6:23 Dave Schleicher Medium - 3-7 days 1/29/2016 6:23
134045 JDE HR/Payroll SH W-2 Attachments 1/29/2016 7:34 Resolved Patti Kent Shakopee Nikki Heinbuch 1/29/2016 12:07 Patti Kent Medium - 3-7 days 1/29/2016 7:47
134046 Network Services Nagios Disk Space Warning 1/29/2016 7:48 Resolved Don Rambow White Bear Lake Chad Remick 2/10/2016 11:15 Chad Remick Medium - 3-7 days 2/10/2016 11:15
134047 JDE Finance RecTrac 1/29/2016 7:53 Resolved Linda Fink Eagan Dave Schleicher 2/2/2016 13:08 Linda Fink Medium - 3-7 days 2/8/2016 21:23
134048 Network Services Logis Map password change 1/29/2016 7:59 Resolved Jackie Penke Hutchinson Peter Carlson 1/29/2016 12:59 Peter Carlson Medium - 3-7 days 1/29/2016 15:40
134049 Public Safety General new IP to allow 1/29/2016 8:04 Resolved Dan Anderson Dakota County 1/29/2016 8:08 John Nichols Medium - 3-7 days 1/29/2016 8:08
134050 PIMSPROD ePermits Exception - Whitespace is not allowed at this
location when building XML file to store permit progress1/29/2016 8:09 Ready for Release Lonnie Rolf LOGIS Maria Rucke 5/23/2016 8:52 Maria Rucke Medium - 3-7 days
134052Public Safety
DevelopmentMNCIS parking creating multiple masters in RMS Classic 1/29/2016 8:16 Resolved Renee Hosch LOGIS Matt O'Brien 2/12/2016 6:42 Matt O'Brien
Project - no specified
due date2/12/2016 6:42
134053 Service Desk Convert from physical to soft token 1/29/2016 8:20 Resolved Stefan Bakken Lakeville Joe Rader 1/29/2016 8:28 Joe Rader Medium - 3-7 days 1/29/2016 8:28
134054 Property Data Edina 2016 Market Value FTP 1/29/2016 8:27 Resolved Bob Wilson Edina Norb Vossen 2/2/2016 6:21 Bob Wilson Medium - 3-7 days 2/2/2016 6:21
134055 Network Services Deactivate AnyConnect Token 1/29/2016 8:36 Resolved Joan Waterstreet Edina Peter Carlson 2/1/2016 9:18 Sue Christiansen Medium - 3-7 days 1/29/2016 13:49
134056 Infrastructure Group GV having issues reaching Portals 1/29/2016 8:37 Resolved Adam Knauer Golden Valley Virginia Vaske 1/29/2016 10:09 Virginia Vaske Medium - 3-7 days 1/29/2016 10:09
134057 JDE Finance JDE access for New Hope and Shakopee 1/29/2016 8:39 Resolved Jean McGann New Hope Jill Davis 1/29/2016 10:46 Dave Schleicher Medium - 3-7 days 1/29/2016 10:46
134058 RecTrac credit card paycode-POS 1/29/2016 8:44 Resolved Kristin Trembley Eagan Paul Norton 1/29/2016 11:17 Paul Norton Medium - 3-7 days 1/29/2016 11:18
134059 Network Services Small Training Room move to Dakota Communications Center 1/29/2016 8:55 In Progress Tom Folie LOGIS Carl Pearson 5/25/2016 16:23 Carl PearsonProject - no specified
due date
Page 40 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134060 JDE Finance Tung - PID12196 1/29/2016 8:57 Resolved Lisa Reiten Apple Valley Jill Davis 1/29/2016 9:23 Jill Davis Medium - 3-7 days 1/29/2016 9:23
134061 Service Desk ED - order switches for golf operations 1/29/2016 9:00 Resolved Ryan Browning Edina Lori Hackett 2/18/2016 16:01 Lori Hackett Medium - 3-7 days 2/18/2016 16:01
134062 PIMS My PIMs print jobs keep printing out wrong - Site visit 1/29/2016 9:11 Resolved Mary LaRose New Hope Maria Rucke 3/12/2016 7:19 Maria Rucke Medium - 3-7 days 3/12/2016 7:19
134063 Infrastructure Group Public works server unable to talk to DNS server 1/29/2016 9:26 Resolved Sue Donovan Mendota Heights Jude Giron 2/5/2016 14:02 Jude Giron High - 2 days 2/5/2016 13:04
134064 JDE HR/Payroll ACA 1/29/2016 9:35 In Progress Kathy Jo Price Apple Valley Nancy Hilary 3/3/2016 9:42 Kathy Jo Price Medium - 3-7 days
134065 JDE HR/Payroll 1099R's 1/29/2016 9:43 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 1/29/2016 12:20 Nikki Heinbuch Medium - 3-7 days 1/29/2016 12:20
134066 Infrastructure Group Public Wireless Port 5721 1/29/2016 9:44 Resolved Matt Henning Maple Grove Adam Maloney 2/8/2016 8:27 Adam Maloney Medium - 3-7 days 2/8/2016 8:27
134067 Service DeskOrder TV to replace Kevin's office projector, get TV wall
mounted1/29/2016 9:45 Resolved Janelle Day LOGIS Carl Pearson 2/10/2016 14:57 Carl Pearson Medium - 8-14 days 2/10/2016 16:42
134068 JDE Finance AR balance issue 1/29/2016 9:46 Resolved Angie McIntire Ramsey Jill Davis 2/9/2016 8:52 Jill Davis Medium - 3-7 days 2/9/2016 8:52
134069 JDE Finance AR question 1/29/2016 9:49 Resolved Carol Gass New Hope Jill Davis 1/29/2016 10:05 Carol Gass Medium - 3-7 days 1/29/2016 10:09
134070 Systems Group EA Phishing, From Address 1/29/2016 9:50 Resolved Josh Wilske Eagan Brian Peterson 2/25/2016 11:47 Brian Peterson Medium - 3-7 days 2/25/2016 10:51
134071 Special Assessments LA - eProperty Grace Period Assessments 1/29/2016 9:56 Resolved Dianne Quinnell Lakeville Norb Vossen 1/29/2016 10:58 Norb Vossen Medium - 3-7 days 1/29/2016 10:58
134072 Public Safety General Citation - 190616900024 1/29/2016 10:09 Resolved Jean Welle South St. Paul 1/29/2016 12:42 Jean Welle Medium - 3-7 days 1/29/2016 12:12
134073 Infrastructure Group Unable to get to the Zuercher application 1/29/2016 10:11 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Jason Stickler 3/22/2016 14:55 Jason Stickler Medium - 3-7 days 3/22/2016 14:55
134075 JDE HR/Payroll ESS Username and password 1/29/2016 10:45 Resolved Jill Berger Brooklyn Center Dave Schleicher 1/29/2016 13:41 Dave Schleicher Medium - 3-7 days 1/29/2016 13:41
134076 RecTrac Adult Dance Picture Upload 1/29/2016 11:29 Resolved Kacie Robinson Lakeville Paul Norton 1/29/2016 13:41 Paul Norton Medium - 3-7 days 1/29/2016 13:41
134077 Utility Billing Bill message for online payments 1/29/2016 11:50 Resolved Clara Hilger South St. Paul Pat Lindquist 2/2/2016 10:55 Pat Lindquist Medium - 3-7 days 2/2/2016 10:55
134078 Infrastructure Group BC aWare down 1/29/2016 11:52 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/2/2016 11:15 Jason Stickler High - 2 days 2/2/2016 11:15
134079 Tracker AdminEmails sent from PhaseWare application not included in incident
detail1/29/2016 11:56 New Janelle Day LOGIS Sue Christiansen Medium - 3-7 days
134081 PIMS User Defined permit bar code 1/29/2016 12:23 Resolved Cindy Hintze Coon Rapids Maria Rucke 2/1/2016 9:30 Maria Rucke Medium - 3-7 days 2/1/2016 9:30
134082 Network Services Remove HRA VLAN 1/29/2016 12:36 Resolved Ian Hardie South St. Paul Adam Maloney 1/29/2016 13:45 Adam Maloney Medium - 3-7 days 1/29/2016 13:45
134083 Service Desk A/P Check Run 1/29/2016 12:44 Resolved George Gombos LOGIS Peter Carlson 1/29/2016 12:57 Peter Carlson Medium - 3-7 days 1/29/2016 12:57
134084 Systems Group Outlook disconnects 1/29/2016 12:48 Resolved Jill BondhusRice/Steele
Consolidated PSAPBrian Peterson 2/11/2016 9:22 Brent Rebischke Medium - 3-7 days 2/11/2016 9:22
134085 Infrastructure Group Add rule to firewall ACL for DMZ server 1/29/2016 12:53 Resolved Marc Gade West St. Paul Virginia Vaske 2/1/2016 8:15 Virginia Vaske Medium - 3-7 days 2/1/2016 8:16
134086 JDE HR/Payroll JD Edwards lockout 1/29/2016 13:25 Resolved Keith Boerger Edina Dave Schleicher 1/29/2016 13:43 Dave Schleicher Medium - 3-7 days 1/29/2016 13:43
134087 Property Data MG - Market Value file transfer to Hennepin County 1/29/2016 13:39 Resolved Tim Mitchell Maple Grove Norb Vossen 2/12/2016 11:22 Norb Vossen Medium - 3-7 days 2/12/2016 11:22
134088 JDE HR/Payroll Edina user removal 1/29/2016 13:57 Resolved Carrie Person Edina Dave Schleicher 2/12/2016 11:13 Dave Schleicher Medium - 3-7 days 2/12/2016 11:13
134089 Systems Group DNS change - Liquor Hutch 1/29/2016 13:58 Resolved Jackie Penke Hutchinson Brian Peterson 2/2/2016 16:10 Brian Peterson High - 2 days 2/2/2016 15:41
134090 Service Desk User removal 1/29/2016 14:16 Resolved Nancy Johnson Crystal Joe Rader 2/1/2016 9:00 Sue Christiansen Medium - 3-7 days 1/29/2016 14:22
134091 PIMS Restore of CY PIMS into TR PIMS 1/29/2016 14:31 Resolved Jane Watje LOGIS Maria Rucke 2/2/2016 8:49 Maria Rucke Medium - 3-7 days 2/2/2016 8:49
134092 JDE HR/Payroll returned direct deposit 1/29/2016 14:36 Resolved Karrie Glen Lakeville Nikki Heinbuch 1/29/2016 15:26 Nikki Heinbuch Medium - 3-7 days 2/1/2016 8:01
134094 Property DataSLP Assessment Submittal / Market Valuation FTP to Hennepin
County1/29/2016 14:42 Resolved Cory Bultema St. Louis Park Norb Vossen 2/2/2016 6:20 Norb Vossen Medium - 3-7 days 2/2/2016 6:20
134095 Utility Billing Incorrect Cycle 3 Bill Calculations 1/29/2016 14:52 Resolved Brittany Wright Farmington Connie Dalsen 2/5/2016 10:04 Connie Dalsen Medium - 3-7 days 2/5/2016 10:04
134096 PIMS FW: E-permits for Building Dept - WBL 1/29/2016 15:07 Resolved Maria Rucke LOGIS Maria Rucke 2/1/2016 9:30 Maria Rucke Medium - 3-7 days 2/1/2016 9:30
134098 RecTracCustomer having trouble signing into WebTrac (will not accept
WebTrac password)1/29/2016 15:10 Resolved Ann Davy Minnetonka Sue Christiansen 2/19/2016 11:17 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:17
134099 Utility Billing CIS Infinity Freezing 1/29/2016 15:13 Resolved Stefan Bakken Lakeville Pam Kummer 3/3/2016 16:00 Pam Kummer Medium - 3-7 days 3/3/2016 15:52
134100 RecTracEagan: Question about how to void a POS transaction from the
past1/29/2016 15:14 Resolved Jared Flewellen Eagan Paul Norton 2/2/2016 10:27 Ross Tenaglia Medium - 3-7 days 2/2/2016 10:27
134101 Tracker Admin
(Add Kevin to PhaseWare alert Event: Incident Query Matches >
NS - Notify NS Managers if Noncritical Incidents Unassigned in
24 Hours)
1/29/2016 15:15 Resolved Janelle Day LOGIS Sue Christiansen 2/1/2016 12:11 Sue Christiansen Medium - 3-7 days 2/1/2016 8:46
134102 Infrastructure Group DCC - New Fiber to the DCC 1/29/2016 15:22 New Diane Lind
Dakota
Communications
Center
Jack Israel 4/27/2016 10:26 Jack Israel Medium - 3-7 days
134103 Utility Billing City of Woodbury RE: Remove On Line Account 1/29/2016 15:25 Resolved Kimberly Coulter Woodbury Pat Lindquist 1/29/2016 15:30 Pat Lindquist Medium - 3-7 days 1/29/2016 15:30
134104 RecTrac Login 1/29/2016 15:31 Resolved Jared Flewellen Eagan Paul Norton 1/29/2016 16:13 Paul Norton Medium - 3-7 days 1/29/2016 16:13
134106 Service Desk IPT User Change 1/29/2016 16:19 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 10:01 Peter Carlson Medium - 3-7 days 2/16/2016 10:06
134107 Network Services Allow ping from Nagios to new JDE servers. 1/29/2016 16:31 Resolved Joe Rader LOGIS Kevin Pikkaraine 2/2/2016 3:58 Kevin Pikkaraine Medium - 3-7 days 2/2/2016 3:58
134108 Special Assessments RH - Additional Year End Reports 1/29/2016 16:38 Resolved Kelly Peterson Rochester Norb Vossen 2/1/2016 8:04 Norb Vossen Medium - 3-7 days 2/1/2016 8:04
Page 41 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134109 Utility Billing FW: vbs error during CIS login 1/29/2016 18:58 Resolved Nancy Johnson Crystal Pam Kummer 2/4/2016 12:07 Pam Kummer Medium - 3-7 days 2/4/2016 12:07
134110 Network Services Retention Schedule 1/29/2016 19:43 Resolved Dean Busch Robbinsdale Scott Crocker 2/1/2016 14:35 Scott Crocker Medium - 3-7 days 2/1/2016 14:46
134111 Network Services New DataCenter License Purchase 1/30/2016 8:50 Resolved James Goldenstein Eden Prairie Lori Hackett 3/29/2016 11:55 Janelle Day Medium - 3-7 days 3/29/2016 11:55
134112 Infrastructure GroupBC RecTrac - Offsite connection - Sue LaCrosse can't connect
from home via VPN1/31/2016 13:34 Resolved Sue LaCrosse Brooklyn Center Virginia Vaske 2/9/2016 8:11 Virginia Vaske Medium - 3-7 days 2/9/2016 8:11
134113 Network Services WBL PCI Compliance – Policy Review and Training (WB) 2/1/2016 5:00 New Don Rambow White Bear Lake Dimitrios Hilton Medium - 3-7 days
134114 Service Desk PCI Compliance – PCI Hardware (WB) 2/1/2016 5:01 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:11 Chad Remick Medium - 3-7 days 2/9/2016 8:11
134115 Network Services RCECC Monthly Review of QRadar logs 2/1/2016 5:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 2/16/2016 10:29 John Paulsen Medium - 3-7 days 2/16/2016 10:29
134116 Infrastructure Group PCI Compliance – Wireless Scans (WB) 2/1/2016 5:03 Resolved Don Rambow White Bear Lake Virginia Vaske 2/4/2016 12:00 Virginia Vaske Medium - 3-7 days 2/4/2016 12:04
134117 Network Services RCECC Monthly Administration of the EMC SAN 2/1/2016 5:07 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/16/2016 9:24 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 9:24
134118 Service Desk RCECC Monthly Administration Review 2/1/2016 5:10 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Carl Pearson 2/8/2016 11:56 Carl Pearson Medium - 3-7 days 2/8/2016 11:56
134119 Network Services RCECC Monthly PhaseWare Report 2/1/2016 5:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 2/3/2016 8:42 Lori Hackett Medium - 3-7 days 2/3/2016 8:42
134120 RecTrac Facility Codes - Splash Coding 2/1/2016 6:21 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:36 Sue Christiansen Medium - 3-7 days
134121 Network Services Enable LDAP authentication on the SAN 2/1/2016 8:00 Resolved Brian Peterson LOGIS Brian Peterson 3/10/2016 16:04 Brian Peterson Medium - 3-7 days 3/10/2016 16:04
134122 PIMS January 2016 Permits 2/1/2016 8:06 Resolved Kelly E Bradford Hennepin County Judd Harper 2/5/2016 14:11 Judd Harper Medium - 3-7 days 2/5/2016 14:11
134123 Special Assessments BC - PDS Report Changes 2/1/2016 8:33 Resolved Jesse Anderson Brooklyn Center Norb Vossen 2/12/2016 11:21 Norb Vossen Medium - 3-7 days 2/12/2016 11:21
134124 Infrastructure Group Install New Cisco AMP Licenses 2/1/2016 8:36 Resolved Ian Hardie South St. Paul Virginia Vaske 2/25/2016 9:32 Virginia Vaske Medium - 3-7 days 2/25/2016 9:32
134125 Infrastructure Group mrap website not loading data 2/1/2016 8:52 Resolved Beth Yurchisin Golden Valley Virginia Vaske 2/9/2016 7:57 Virginia Vaske Medium - 3-7 days 2/9/2016 7:58
134126 Utility Billing seasonal address question screen shot attached 2/1/2016 9:01 Resolved Janice Stang Maple Grove Pat Lindquist 2/19/2016 8:14 Pat Lindquist Medium - 3-7 days 2/19/2016 8:14
134127 Infrastructure Group JLEC access for Project Manager to access systems 2/1/2016 9:15 Resolved Kevin Pikkaraine LOGIS Adam Maloney 2/8/2016 10:38 Adam Maloney Medium - 3-7 days 2/8/2016 10:38
134128 Tracker Admin Archive Tricia's Tracker accounts 2/1/2016 9:20Pending Client
ResponseDave Schleicher LOGIS Sue Christiansen 2/1/2016 9:37 Sue Christiansen Medium - 3-7 days
134129 Network Services Apply New Websense Renewal Licenses 2/1/2016 9:22 Resolved Janelle Day LOGIS Carl Pearson 2/16/2016 10:34 Carl Pearson Medium - 3-7 days 2/16/2016 10:34
134130 RecTrac Printing receipts at the end of cc transactions 2/1/2016 9:26 In Progress Dan Cook Eagan Paul Norton 4/12/2016 11:36 Sue Christiansen Medium - 3-7 days
134131 Public Safety Mobiles Officer Lucas Atzmiller cannot run state queries in PMDC 2/1/2016 9:35 Resolved Lois Klasen Inver Grove Heights 2/1/2016 12:00 John Nichols Critical - 1 day 2/1/2016 12:00
134132 PIMSSt. Louis Park ProjectDox - Network and Server environment
ready for Avolve2/1/2016 9:39 New Ray Jozwiak LOGIS Maria Rucke 2/1/2016 9:46 Maria Rucke
Project - no specified
due date
134133 Network Services Reactivate AD accounts - Officers - WSP PD 2/1/2016 9:41 Resolved Jerri Schmidt West St. Paul Peter Carlson 2/1/2016 15:11 Peter Carlson Medium - 3-7 days 2/2/2016 8:33
134134 Network Services Unable to launch client 2/1/2016 9:44 Resolved Nikki Heinbuch LOGIS Nolan Little 2/1/2016 13:09 Nolan Little Medium - 3-7 days 2/1/2016 13:09
134135 Tracker Admin Archive Liz Saari in Phaseware 2/1/2016 9:50 Resolved Connie Dalsen LOGIS Sue Christiansen 2/1/2016 10:15 Sue Christiansen Medium - 3-7 days 2/1/2016 10:15
134136 JDE Finance Tungsten login in check & reset 2/1/2016 10:02 Resolved Sheri Robertson Maple Grove Jill Davis 2/1/2016 10:05 Jill Davis Medium - 3-7 days 2/1/2016 10:05
134138 Infrastructure Group Port issue 2/1/2016 10:10 Resolved Raoul Boudreau Burnsville Vu Pham 2/1/2016 11:19 Vu Pham Medium - 3-7 days 2/1/2016 10:53
134139 JDE Finance Tungsten check run 1-29-15 missing PDF image for DocID4502 2/1/2016 10:19 In Progress Sheri Robertson Maple Grove Jill Davis 2/1/2016 10:55 Jill Davis Medium - 3-7 days
134140 Network Services Please build and deploy DVU160201 2/1/2016 10:26 Resolved Nancy Hilary LOGIS Nolan Little 2/1/2016 11:12 Nolan Little Medium - 3-7 days 2/1/2016 11:12
134141 Utility Billing Land Use Report 2/1/2016 10:46Pending Vendor
ResponseWanita Milana Crystal Pat Lindquist 2/10/2016 9:49 Wanita Milana Critical - 1 day
134142 Network Services Valleywood POS System Accessibility 2/1/2016 10:48 Resolved Cathy Broughten Apple Valley Peter Carlson 2/12/2016 15:01 Cathy Broughten Medium - 3-7 days 2/12/2016 15:26
134143 Network Services Portal "Time Entry" Document checked out by TDaninger 2/1/2016 10:48 Resolved Nancy Hilary LOGIS Peter Carlson 2/2/2016 10:28 Peter Carlson Medium - 3-7 days 2/2/2016 10:28
134144 JDE HR/Payroll Convert to PTO 2/1/2016 10:49 Resolved Karrie Glen Lakeville Nikki Heinbuch 2/1/2016 13:25 Nikki Heinbuch Medium - 3-7 days 2/4/2016 8:39
134145 Infrastructure Group CR - Open ftp ports to server 2/1/2016 11:04 Resolved Shawn Rung Coon Rapids Vu Pham 2/8/2016 9:51 Vu Pham Medium - 3-7 days 2/8/2016 9:51
134146 Utility Billing Backflow - Final Notice 1-22-16 2/1/2016 11:09 Resolved Sandra Beecher Woodbury Connie Dalsen 2/1/2016 11:55 Connie Dalsen Medium - 3-7 days 2/1/2016 11:55
134147 Service Desk FW: Phones... 2/1/2016 11:14 Resolved Carol Sorensen New Hope Peter Carlson 2/8/2016 9:52 Carol Sorensen Medium - 3-7 days 2/8/2016 9:58
134148 RecTrac Minnetonka: error trying to assign a locker to a member 2/1/2016 11:36 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/4/2016 14:56 Sue Christiansen Medium - 3-7 days 2/4/2016 14:56
Page 42 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134149 JDE Finance How to Edit CIS G/L Date 2/1/2016 11:54 Resolved Pat Sulander St. Louis Park Jill Davis 2/1/2016 14:43 Pat Sulander Medium - 3-7 days 2/1/2016 14:43
134150 RecTrac Recurring Report Help - Customize Reports 2/1/2016 11:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:35 Sue Christiansen Medium - 3-7 days
134151 Utility Billing control tables 2/1/2016 11:56 Resolved Barbara Baer Eden Prairie Pat Lindquist 2/2/2016 10:17 Pat Lindquist High - 2 days 2/2/2016 10:18
134152 JDE HR/Payroll adding Wellness hours 2/1/2016 12:01Pending Client
ResponsePatti Page Brooklyn Center Nancy Hilary 2/1/2016 13:23 Patti Page Medium - 3-7 days
134153Public Safety
DevelopmentDeploy mobile map update 2/1/2016 12:15 Resolved Matt O'Brien LOGIS Michael Simmons 2/26/2016 12:00 Michael Simmons Medium - 3-7 days 2/26/2016 12:00
134154 JDE HR/Payroll employee log in 2/1/2016 12:30 Resolved Jodi Rosati Maple Grove Dave Schleicher 2/1/2016 14:50 Dave Schleicher Medium - 3-7 days 2/1/2016 14:50
134155Public Safety
DevelopmentHCSO CAD Query to TTRMS - out of state queries 2/1/2016 12:41
Pending
MiscellaneousLisa Storey LOGIS Matt O'Brien 2/12/2016 6:57 Matt O'Brien Medium - 3-7 days
134156 Utility Billing Rate Changes/Copy Rates/Run Bill Code Report 2/1/2016 12:43 Resolved Barbara Virum St. Louis Park Pat Lindquist 2/2/2016 10:12 Pat Lindquist Medium - 3-7 days 2/2/2016 10:12
134157 Public Safety RecordsHCSO CAD Query to TTRMS - vehicle queries out of sequence in
Recent Info2/1/2016 12:43
Pending Vendor
ResponseLisa Storey LOGIS Lisa Storey 3/9/2016 9:45 Matt O'Brien Medium - 3-7 days
134158 Infrastructure Group Web Traffic Monitor 2/1/2016 12:56 Resolved Ben Treptow LOGIS Jason Stickler 2/18/2016 15:47 Jason Stickler Medium - 3-7 days 2/18/2016 15:47
134159 Special Assessments ED - Resubmit the SA file for the City of Edina 2/1/2016 13:01 Resolved Mitzi Wicklund Edina Norb Vossen 2/5/2016 13:39 Norb Vossen Medium - 3-7 days 2/5/2016 13:39
134160 Systems GroupCreate new Srv Record on Public DNS server for Mobile Remote
Access from Jabber2/1/2016 13:16 Resolved Jude Giron LOGIS Jeff Sibell 2/3/2016 9:52 Jeff Sibell Medium - 3-7 days 2/3/2016 9:52
134161 Tracker Admin Diane Leigh (archive in Tracker) 2/1/2016 13:31 Resolved Dave Schleicher LOGIS Sue Christiansen 2/1/2016 13:51 Sue Christiansen Medium - 3-7 days 2/1/2016 13:51
134162 Service Desk Special Election 2/9/16 2/1/2016 13:38 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/11/2016 8:34 Judy Fradenburgh Medium - 3-7 days 2/11/2016 7:33
134163 JDE Finance CIS Infinity Upload Process 2/1/2016 13:51 Resolved Beth Simonsen Crystal Dave Schleicher 2/1/2016 14:01 Beth Simonsen Critical - 1 day 2/1/2016 13:59
134164 RecTrac Maple Grove: Receipt #53546 1/30/16 (VSI Ticket #1223795) 2/1/2016 13:53 Resolved Kris Ryan Maple Grove Sue Christiansen 4/29/2016 8:44 Kris Ryan Medium - 3-7 days 2/4/2016 9:42
134165 JDE FinanceA/P Reclass issue - coded to General Fund and then reclassed to
Benefit Fund (8500)2/1/2016 14:06 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/1/2016 14:45 Tiffany Robinson Medium - 3-7 days 2/1/2016 14:51
134166 Service Desk Websense change 2/1/2016 14:26 Resolved Rob Boerboom Farmington Peter Carlson 2/1/2016 15:32 Rob Boerboom Medium - 3-7 days 2/1/2016 15:40
134167 JDE Finance List of JDE users for Eden Prairie 2/1/2016 14:27 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/2/2016 8:40 Dave Schleicher Medium - 3-7 days 2/2/2016 8:40
134168Public Safety
DevelopmentOfficer Not On CAD Related Reports 2/1/2016 14:36 Resolved Diane Bastyr Lakeville John Rogers 2/12/2016 16:19 John Rogers Medium - 3-7 days 2/12/2016 16:19
134169 PIMS Report for Labels - Bus License 2/1/2016 14:37Pending Client
ResponseSharon Knutson Brooklyn Center Tim Lovestrand 3/23/2016 9:12 Maria Rucke Medium - 3-7 days
134170 JDE Finance R55CKR2 Enhancement - Mailing Name 2/1/2016 14:59 New Jill Davis LOGIS Jill Davis 2/1/2016 15:02 Jill Davis Medium - 3-7 days
134171 JDE HR/Payroll Terminate ESS access 2/1/2016 15:14 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/1/2016 15:45 Dave Schleicher Medium - 3-7 days 2/1/2016 15:45
134172 RecTracMaple Grove: Questions about temporary setup for
installment/continual billing (VSI Ticket #1223844)2/1/2016 15:21 Resolved Lisa Jost Maple Grove Paul Norton 4/6/2016 15:29 Paul Norton Medium - 3-7 days 4/6/2016 15:32
134173 RecTracRobbinsdale WebTrac 10.3 - emails with new passwords not
getting through (VSI Ticket #1225192)2/1/2016 15:28 Resolved Arlene Frie Robbinsdale Sue Christiansen 2/10/2016 11:01 Sue Christiansen Medium - 3-7 days 2/10/2016 10:40
134174 PIMSEdina Test ePermit Plan Review Permits in Production - Need
credit issued on all2/1/2016 15:43 Resolved David Fisher Edina Maria Rucke 2/19/2016 13:16 Maria Rucke Medium - 3-7 days 2/19/2016 13:16
134175 Service DeskPlease remove Kathy Hoogenakker (Eden Prairie) from the GAL,
LOGIS Domain, etc.2/1/2016 15:45 Resolved Dave Schleicher LOGIS Joe Rader 2/2/2016 7:17 Sue Christiansen Medium - 3-7 days 2/1/2016 16:36
134176 Special AssessmentsSA FTP file creation - Bug with total assessment values stored in
the file2/1/2016 15:48 In Progress Norb Vossen LOGIS Norb Vossen 3/16/2016 16:39 Lonnie Rolf
Project - no specified
due date
134177 JDE HR/Payroll ESS Username and password 2/1/2016 15:55 Resolved Jill Berger Brooklyn Center Dave Schleicher 2/1/2016 16:08 Dave Schleicher Medium - 3-7 days 2/1/2016 16:08
134178 RecTrac reservation status - can we change "Denied" to "Park"? 2/1/2016 16:01 Resolved Patty Dexter Lakeville Sue Christiansen 2/9/2016 13:12 Sue Christiansen Medium - 3-7 days 2/9/2016 13:12
134179 Utility Billing WAV 2/1/2016 17:02 Resolved Barbara Baer Eden Prairie Pam Kummer 2/4/2016 12:04 Pam Kummer High - 2 days 2/4/2016 12:04
134180 JDE Finance Reclass GL Entry of AP Voucher 2/1/2016 17:51 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 2/2/2016 9:29 Jill Davis Medium - 3-7 days 2/2/2016 7:17
134184 Network Services Add User to CIS Infinity Group in AD 2/2/2016 7:29 Resolved Nancy Johnson Crystal Peter Carlson 2/2/2016 8:35 Peter Carlson Medium - 3-7 days 2/2/2016 8:34
134185 Network Services QRadar down due to Disk space issue 2/2/2016 7:40 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/2/2016 12:31 Dimitrios Hilton High - 2 days 2/2/2016 12:31
134187 PIMS Question about incorrect fees charged - ePermits 2/2/2016 7:45 Resolved Jackie Onischuk Edina Maria Rucke 2/3/2016 13:18 Maria Rucke Medium - 3-7 days 2/3/2016 13:18
134188 Network Services ED-Websense Server Hardware 2/2/2016 7:52 Resolved Nick Lovejoy Edina Brian Peterson 2/3/2016 10:58 Brian Peterson Critical - 1 day 2/3/2016 9:32
134189 Network Services Nagios Monitoring 2/2/2016 7:54 Resolved Jeff Barden
Dakota
Communications
Center
Joe Rader 2/18/2016 14:14 Joe Rader Medium - 3-7 days 2/18/2016 14:14
134190 GIS City works is not working properly 2/2/2016 8:02 Resolved Nick Lovejoy Edina Mitchell Winiecki 2/2/2016 8:12 Joe Rader Critical - 1 day 2/2/2016 8:12
134191 Service Desk AD Enable 2/2/2016 8:10 Resolved Stefan Bakken Lakeville Peter Carlson 2/2/2016 8:14 Peter Carlson Medium - 3-7 days 2/2/2016 8:14
134192 PIMS Update PayPal manager password - ePermits 2/2/2016 8:21 Resolved Tom Nesseth Lakeville Maria Rucke 2/2/2016 17:17 Maria Rucke Medium - 3-7 days 2/2/2016 17:17
134193 Service Desk MS Outlook Messages 2/2/2016 8:22 Resolved Mike Garris LOGIS Joe Rader 2/3/2016 10:55 Joe Rader Medium - 3-7 days 2/3/2016 10:55
Page 43 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134194 Service Desk Disks ws is WARNING 2/2/2016 8:26 Resolved Joe Rader LOGIS Joe Rader 2/2/2016 11:11 Joe Rader Medium - 3-7 days 2/2/2016 11:11
134195 JDE HR/Payroll HT W-2 Attachments 2/2/2016 8:36 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 2/2/2016 8:38 Nikki Heinbuch Medium - 3-7 days 2/2/2016 8:38
134196 JDE Finance Tung - PID12638 - Autovoucher timeout 2/2/2016 8:36 Resolved Lisa Reiten Apple Valley Jill Davis 2/19/2016 8:04 Jill Davis Medium - 3-7 days 2/19/2016 8:04
134197 Infrastructure Group FW: VLANs 2/2/2016 8:37 Resolved James Goldenstein Eden Prairie John Wondra 2/23/2016 14:24 John Wondra Medium - 3-7 days 2/23/2016 14:24
134198 Systems Group Emails from Logis not going through 2/2/2016 8:41 Resolved Tyre FantMinnesota Transit
AuthorityBrian Peterson 2/2/2016 10:16 Brian Peterson Medium - 3-7 days 2/2/2016 10:16
134199 Special Assessments LA - Parcel Address Search 2/2/2016 8:41 Resolved Dianne Quinnell Lakeville Norb Vossen 2/2/2016 9:30 Dianne Quinnell Medium - 3-7 days 2/2/2016 9:17
134200 JDE Finance error message 2/2/2016 8:49 Resolved Laurie Aasen Edina Jill Davis 2/2/2016 8:54 Kyle Sawyer Critical - 1 day 2/19/2016 8:05
134201 JDE HR/Payroll Copy of This Statement 2/2/2016 8:51 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 2/2/2016 11:07 Sherry O'Donnell Medium - 3-7 days 2/2/2016 11:28
134202 JDE Finance FW: Entertainer Tax and 1099-MISC 2/2/2016 8:54 New Sheri Robertson Maple Grove Jill Davis 2/2/2016 12:44 Sheri Robertson Medium - 3-7 days
134203 Public Safety General Monthly Reports for Lakeville 2/2/2016 8:56 Resolved Katie Parranto Lakeville John Rogers 2/2/2016 11:27 John Rogers Medium - 3-7 days 2/2/2016 11:27
134204 RecTracLakeville Heritage Center - VIC button is red (Hardware
Disconnected)2/2/2016 9:02 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/2/2016 9:18 Sue Christiansen Medium - 3-7 days 2/2/2016 9:18
134205 Infrastructure Group VLAN on switch 2/2/2016 9:15 Resolved Marc Gade West St. Paul Jason Stickler 2/18/2016 15:51 Jason Stickler Medium - 3-7 days 2/18/2016 15:51
134206 Infrastructure Group EA-POLICE Entrust VPN user access to apps.logis.org 2/2/2016 9:21 Resolved Robyn Chapman Eagan Jason Stickler 2/2/2016 11:02 Robyn Chapman Medium - 3-7 days 2/2/2016 11:15
134207 Infrastructure Group Switch Port Change Request for Issues with Fire Alarm Panels 2/2/2016 9:24 Resolved Beth Yurchisin Golden Valley Virginia Vaske 2/2/2016 10:34 Virginia Vaske Medium - 3-7 days 2/2/2016 10:34
134208 RecTrac POS Payment Reversal (VSI Ticket #1224866) 2/2/2016 9:28 Resolved Penny Spitzer New Hope Sue Christiansen 2/2/2016 13:45 Sue Christiansen Medium - 3-7 days 2/2/2016 13:45
134209 Network Services Apply New Symantec Licenses - WB 2/2/2016 9:35 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:14 Chad Remick Medium - 3-7 days 2/9/2016 8:15
134210 JDE HR/Payroll EE + 1 vision / Vision Conversion 2/2/2016 9:37Pending Client
ResponseKim Hansen Austin Nancy Hilary 2/2/2016 10:11 Nancy Hilary Medium - 3-7 days
134211 JDE Finance Docuscan vendor selection 2/2/2016 9:52 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/2/2016 10:09 Margaret 'Maggie' Wagner Medium - 3-7 days 2/2/2016 10:08
134212 PIMS EPERMITS - run view vwePermitsWithPaymentIssues 2/2/2016 9:53 Resolved Maria Rucke LOGIS Maria Rucke 2/22/2016 11:35 Maria Rucke Medium - 3-7 days 2/22/2016 11:35
134213 Utility Billing Cancel On Line Account - Woodbury 2/2/2016 9:54 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/2/2016 10:11 Pat Lindquist Medium - 3-7 days 2/2/2016 10:11
134214 JDE HR/Payroll replacement check 2/2/2016 9:55 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/2/2016 10:17 Gina Dwyer Critical - 1 day 2/8/2016 10:38
134215 JDE HR/Payroll W-2 envelopes 2/2/2016 9:58 New Kathy Jo Price Apple Valley 2/2/2016 9:58 Kathy Jo Price Medium - 3-7 days
134216 RecTrac St. Louis Park pool passes (VSI Ticket #1223977) 2/2/2016 10:00 Resolved Caroline Voss St. Louis Park Paul Norton 4/7/2016 7:38 Caroline Voss Medium - 3-7 days 4/7/2016 8:08
134217 Infrastructure Group ASA Firewall Software Link 2/2/2016 10:05 Resolved James Goldenstein Eden Prairie Adam Maloney 2/3/2016 10:44 Adam Maloney Medium - 3-7 days 2/3/2016 10:44
134218 JDE HR/Payroll EE 101746 Med AEA synch issue 2/2/2016 10:13 New Kim Hansen Austin Nancy Hilary 2/2/2016 10:13 Nancy Hilary Medium - 3-7 days
134219 Systems Group FW: PROBLEM Service Alert - CPU is CRITICAL 2/2/2016 10:14 Resolved Patty Hartwig Brooklyn Center Brent Rebischke 5/12/2016 11:59 Brent Rebischke Medium - 3-7 days 5/12/2016 11:29
134220 Service Desk WBL: pdadmin Account - Locked Out 2/2/2016 10:16 Resolved Don Rambow White Bear Lake Peter Carlson 2/3/2016 10:53 Peter Carlson Medium - 3-7 days 2/4/2016 13:30
134222 Service Desk New Police Officer 2/2/2016 10:21 Resolved Stefan Bakken Lakeville Peter Carlson 2/3/2016 15:45 Peter Carlson Medium - 3-7 days 2/4/2016 10:29
134223 Service Desk Service Alert Automatic Services is CRITICAL 2/2/2016 10:21 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 2/3/2016 6:57 Janelle Day Medium - 3-7 days 2/2/2016 11:09
134224 Infrastructure Group Need server ip change in PCI rule. 2/2/2016 10:31 Resolved Roger Anderson Hutchinson John Wondra 2/5/2016 14:04 Roger Anderson Medium - 3-7 days 2/5/2016 14:04
134225 Service Desk Replace token 2/2/2016 10:34 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 2/8/2016 9:39 Joe Rader Medium - 3-7 days 2/8/2016 9:39
134226 RecTracWrong user name/password is randomly self-populating in the
fields on RecTrac login2/2/2016 10:35 Resolved Carol Oyaas Crystal Sue Christiansen 2/9/2016 9:48 Sue Christiansen Medium - 3-7 days 2/9/2016 9:48
134227 RecTracActivity Question Issue - some of our activity questions are not
showing up2/2/2016 10:49
Pending Client
ResponseJared Flewellen Eagan Paul Norton 4/12/2016 11:35 Sue Christiansen High - 2 days
134228 JDE HR/Payroll Forfeited Sick (non-paying) pay type 2/2/2016 11:13 New Sandra Tauer White Bear Lake 2/2/2016 11:16 Nancy Hilary Medium - 3-7 days
134229 PIMS E-Permits- Discrepancy of fees charged 2/2/2016 11:18 Resolved Lisa Morrill Eden Prairie Judd Harper 2/2/2016 11:51 Judd Harper Medium - 3-7 days 2/2/2016 11:51
134230 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/2/2016 11:19 Resolved Tim Wainio Minnetonka Dave Schleicher 2/2/2016 11:21 Dave Schleicher Medium - 3-7 days 2/2/2016 11:21
134231 RecTracUrgent - Credit Cards not working on Webtrac - message reads:
"Credit cards are not being accepted online at this time"2/2/2016 11:23 Resolved Jared Flewellen Eagan Sue Christiansen 2/2/2016 12:47 Jared Flewellen Medium - 3-7 days 2/2/2016 12:47
134232 Network Services Please build and deploy PYU160202 2/2/2016 11:28 Resolved Nancy Hilary LOGIS Nolan Little 2/2/2016 12:37 Nolan Little Medium - 3-7 days 2/2/2016 12:37
134233 Network Services Add memory to RCE-CR 2/2/2016 11:29 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 2/3/2016 7:34 Scott Crocker High - 2 days 2/3/2016 7:35
Page 44 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134234 Infrastructure Group 2x Loss of Phone Service 2/2/2016 11:31 Resolved Paul Schweisthal Maple Grove Jude Giron 2/22/2016 7:54 Jude Giron Medium - 3-7 days 2/22/2016 7:54
134235 Infrastructure Group Phones went down 2/2/2016 11:38 Resolved Dean Busch Robbinsdale Jude Giron 2/22/2016 7:53 Jude Giron Medium - 3-7 days 2/22/2016 7:53
134236Public Safety
DevelopmentVehicle query not importing to RMS: 202KZE 2/2/2016 11:39 Resolved Sue Setter Maple Grove Matt O'Brien 2/4/2016 15:25 Matt O'Brien Medium - 3-7 days 2/4/2016 15:25
134237 JDE HR/Payroll R56BANK useful? 2/2/2016 11:52 Resolved Nancy Hilary LOGIS Nancy Hilary 2/4/2016 12:57 Nancy Hilary Medium - 3-7 days 2/4/2016 12:57
134238 Utility Billing Cycle 3 WAV Comparison Report 2/2/2016 12:04 Resolved Lori Lohmann Edina Pat Lindquist 2/8/2016 12:01 Pat Lindquist Medium - 3-7 days 2/8/2016 12:01
134239 Network Services Aware onsite implementation 2/2/2016 12:11 Resolved Kyle Johannes Bloomington Jason Stickler 4/26/2016 9:14 Jason Stickler Medium - 3-7 days 4/26/2016 9:27
134240 Network Services Aware onsite implementation 2/2/2016 12:15 Resolved Kyle Johannes Bloomington Lori Hackett 3/11/2016 13:22 Lori Hackett Medium - 3-7 days 3/14/2016 9:22
134241 JDE Finance FileZilla Tungsten Oops 2/2/2016 12:42 Resolved Sheri Robertson Maple Grove Dave Schleicher 2/2/2016 12:52 Sheri Robertson Medium - 3-7 days 2/2/2016 12:51
134242 JDE HR/Payroll 2015 Workpapers 2/2/2016 12:55 Resolved Chris Regis Richfield Dave Schleicher 2/2/2016 14:59 Chris Regis Medium - 3-7 days 2/2/2016 14:38
134243 PIMS Questions about merging Business License records 2/2/2016 12:59 Resolved Kari Mahan St. Louis Park Maria Rucke 3/8/2016 18:05 Maria Rucke Medium - 3-7 days 3/8/2016 18:05
134244 PIMS PayPal password change - ePermits 2/2/2016 13:01 Resolved Karen Macklin Shakopee Maria Rucke 2/2/2016 17:14 Maria Rucke Medium - 3-7 days 2/2/2016 17:14
134245 JDE Finance Project: Cash Interfund Accounts 2/2/2016 13:14 New Jean McGann New Hope Jill Davis 2/2/2016 13:59 Jill Davis Medium - 3-7 days
134246 Network Services Assist Edina with Virtualizing their WebSense server 2/2/2016 13:17 Resolved Nick Lovejoy Edina Brian Peterson 2/29/2016 18:46 Brian PetersonProject - no specified
due date2/29/2016 12:48
134247 Network Services New Printer for CAD at Lakeville 2/2/2016 13:18 Resolved Stefan Bakken Lakeville Joe Rader 2/4/2016 8:10 Janelle Day Medium - 3-7 days 2/4/2016 8:10
134248 Network Services Create Citrix User ID's 2/2/2016 13:23 Resolved Sue Setter Maple Grove Peter Carlson 2/8/2016 10:33 Peter Carlson Medium - 3-7 days 2/9/2016 15:24
134249 JDE Finance user password reset 2/2/2016 13:25 Resolved Lisa Reiten Apple Valley Jill Davis 2/2/2016 13:33 Jill Davis Medium - 3-7 days 2/2/2016 13:33
134250 JDE HR/Payroll New ESS-ACCRL User 2/2/2016 13:30 Resolved Carrie Person Edina Dave Schleicher 2/2/2016 15:01 Dave Schleicher Medium - 3-7 days 2/8/2016 20:26
134251 PIMSQuestions about PIMS _ Security is not working on the Surface
Pro2/2/2016 13:32 Resolved Danny Barth Lakeville Maria Rucke 2/19/2016 13:18 Maria Rucke Medium - 3-7 days 2/19/2016 13:18
134253 Service Desk Check Large training room instructor PC displays 2/2/2016 13:41 Resolved Jane Watje LOGIS Peter Carlson 2/9/2016 15:25 Peter Carlson Medium - 3-7 days 2/9/2016 15:25
134254 Infrastructure Group Access to GV-Apps1 sporadic from PD 2/2/2016 13:43 Resolved Adam Knauer Golden Valley Adam Maloney 2/8/2016 9:40 Adam Maloney High - 2 days 2/8/2016 9:40
134255 PIMS Report - Rental License Contact Information 2/2/2016 13:46 Resolved Jill Lund Golden Valley Tim Lovestrand 2/26/2016 11:37 Judd Harper Medium - 3-7 days 2/26/2016 11:37
134256 Systems Group IBM Supported Backup Techniques 2/2/2016 13:50 Resolved Dimitrios Hilton LOGIS John Paulsen 2/8/2016 15:26 Dimitrios Hilton Medium - 3-7 days 2/16/2016 16:09
134257 JDE HR/Payroll R56DBAD Error EE 109411 2/2/2016 13:52 Resolved Jeff Zuba Robbinsdale Nancy Hilary 2/4/2016 11:05 Nancy Hilary Medium - 3-7 days 2/4/2016 11:05
134258 JDE HR/Payroll Beau Schoenhard 2/2/2016 14:23 Resolved Shari Rains New Hope Dave Schleicher 2/2/2016 15:49 Shari Rains Medium - 3-7 days 2/2/2016 14:51
134259 Infrastructure Group Cisco Anyconnect 2/2/2016 14:24 Resolved Tom Tumms Maple Grove Virginia Vaske 2/9/2016 8:23 Virginia Vaske Medium - 3-7 days 2/9/2016 8:23
134260 Infrastructure Group VPN issues 2/2/2016 14:31 Resolved Ryan Higgins Eden Prairie Jason Stickler 2/26/2016 11:20 Jason Stickler Medium - 3-7 days 2/26/2016 11:20
134261 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 14:34 Resolved Kim Hansen Austin Nancy Hilary 2/3/2016 15:20 Nancy Hilary Medium - 3-7 days 2/3/2016 15:20
134262 JDE HR/Payroll WBL - MSRS (PDBA 2250) Not a W on W2 2/2/2016 14:34 In Progress Sandra Tauer White Bear Lake Nancy Hilary 2/3/2016 16:04 Nikki Heinbuch Medium - 3-7 days
134263 Utility Billing FW: Bill print adjustment 2/2/2016 14:43 Resolved Gail Ripley Apple Valley Pam Kummer 3/7/2016 13:12 Gail Ripley Medium - 3-7 days 3/7/2016 12:59
134264Public Safety
DevelopmentAPS citation Xml files not routing to RMS and ECR 2/2/2016 14:48 Resolved John Nichols LOGIS Matt O'Brien 2/9/2016 11:36 Matt O'Brien Medium - 3-7 days 2/9/2016 11:36
134265 Service Desk WBL: Logis Computer Maintenance 2/2/2016 14:54 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 8:14 Chad Remick Medium - 3-7 days 2/9/2016 8:14
134266 Utility Billing Proration on mn test fee on manual final bills 2/2/2016 14:55 In Progress Elissa Golden Woodbury Pam Kummer 2/2/2016 14:55 System Medium - 3-7 days
134267 Service Desk Order Ceiling Mic for Large Training Room 2/2/2016 14:57 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/12/2016 15:48 Carl Pearson Medium - 3-7 days 2/12/2016 15:48
134268 JDE HR/Payroll Kathryn Kmetz 2/2/2016 15:05 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/2/2016 15:12 Denise Heimerman Medium - 3-7 days 2/2/2016 15:09
134269 JDE HR/Payroll Employee Termination 2/2/2016 15:10 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/3/2016 7:20 Denise Heimerman Medium - 3-7 days 2/2/2016 15:28
134270 Service Desk Order Surface Book for Ray's laptop replacement 2/2/2016 15:16 Resolved Kevin Pikkaraine LOGIS Carl Pearson 3/17/2016 8:21 Carl Pearson Medium - 3-7 days 3/17/2016 8:33
134271 Network Services VPN 2/2/2016 15:17 Resolved Clint Pires St. Louis Park Joe Rader 2/3/2016 9:46 Joe Rader High - 2 days 2/3/2016 9:46
134272 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:18 Resolved Kathy Jo Price Apple Valley Nancy Hilary 2/3/2016 13:25 Nancy Hilary Medium - 3-7 days 2/3/2016 13:24
134273 Service Desk Community Center Closing Early 2/2/2016 15:18 Resolved Patty Hartwig Brooklyn Center Carl Pearson 2/3/2016 8:28 Carl Pearson Medium - 3-7 days 2/3/2016 8:29
134274 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:27 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/4/2016 7:40 Nancy Hilary Medium - 3-7 days 3/4/2016 7:40
134275 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:33 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/3/2016 13:32 Nancy Hilary Medium - 3-7 days 2/3/2016 13:31
134276 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:39 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/3/2016 14:00 Julie Nowlan Medium - 3-7 days 2/3/2016 13:14
134277 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:43 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 3/4/2016 7:38 Nancy Hilary Medium - 3-7 days 3/4/2016 7:38
134278 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:49 Resolved Gina Dwyer Eagan Nancy Hilary 3/4/2016 7:39 Nancy Hilary Medium - 3-7 days 3/4/2016 7:39
134279 JDE HR/Payroll Payroll Reports Cleanup 2/2/2016 15:53 Resolved Carrie Person Edina Nancy Hilary 2/3/2016 15:28 Nancy Hilary Medium - 3-7 days 2/3/2016 15:27
134280 PIMSPIMS Enhancement - Create Renewals - Application Date
optional2/2/2016 15:54 New Sharon Knutson Brooklyn Center 2/2/2016 15:59 System
Project - no specified
due date
Page 45 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134281 Systems Group Install New UCS Blades for JDE 2/2/2016 15:57 Resolved Kevin Pikkaraine LOGIS John Paulsen 3/18/2016 13:49 Janelle Day Medium - 3-7 days 3/18/2016 13:49
134282 RecTrac Eagan Payment Codes for WebTrac (VSI Ticket #1225057) 2/2/2016 16:01 Resolved Jared Flewellen Eagan Sue Christiansen 2/3/2016 9:24 Sue Christiansen Medium - 3-7 days 2/3/2016 9:24
134283 JDE Finance Tungsten Approver change request 2/2/2016 16:14 Resolved Sheri Robertson Maple Grove Jill Davis 2/2/2016 16:28 Sheri Robertson Medium - 3-7 days 2/2/2016 16:25
134284 Utility Billing Delete Infinity.Link Final Accounts 2/2/2016 16:15 Resolved Elissa Golden Woodbury Pat Lindquist 4/1/2016 16:20 Elissa Golden Medium - 3-7 days 4/1/2016 16:20
134285 JDE HR/Payroll Labor distribution allocations 2/2/2016 16:16 In Progress Shari Rains New Hope Nancy Hilary 2/3/2016 7:20 Nancy Hilary Medium - 3-7 days
134287 Network Services Ninite Pro Renewal 2/2/2016 16:40 Resolved Don Rambow White Bear Lake Lori Hackett 2/18/2016 13:29 Lori Hackett Medium - 3-7 days 2/18/2016 13:29
134288 Network Services ArcServe Renewal - MVTA 2/2/2016 16:44 Resolved Tyre FantMinnesota Transit
AuthorityLori Hackett 3/9/2016 14:02 Lori Hackett Medium - 3-7 days 3/9/2016 14:02
134289 Network Services Entrust Token Renewal - LOGIS 2/2/2016 16:45 Resolved Janelle Day LOGIS Lori Hackett 3/9/2016 11:03 Lori Hackett Medium - 3-7 days 3/9/2016 11:03
134290 Network Services New AnyConnect User 2/2/2016 17:33 Resolved Sue Donovan Mendota Heights Joe Rader 2/16/2016 8:49 Joe Rader Medium - 3-7 days 2/16/2016 8:49
134291 Infrastructure Group Firewall Change for Backup Exec 2/2/2016 18:04 Resolved Sue Donovan Mendota Heights Virginia Vaske 2/4/2016 14:30 Virginia Vaske Medium - 3-7 days 2/4/2016 14:31
134292 JDE Finance BU Category Description Question 2/2/2016 18:23 Resolved Darla Monson St. Louis Park Dave Schleicher 2/3/2016 7:17 Dave Schleicher Medium - 3-7 days 2/3/2016 7:17
134293 Utility Billing Delete Infinity.Link Profile 2/3/2016 7:32 Resolved Carissa Hoyt New Hope Connie Dalsen 2/3/2016 7:37 Connie Dalsen Medium - 3-7 days 2/3/2016 7:37
134294 PIMSePermits - Steps/tests to push a new version of ePermits into
production2/3/2016 8:09 Resolved Maria Rucke LOGIS Maria Rucke 2/7/2016 15:13 Maria Rucke
Project - no specified
due date2/7/2016 15:13
134295 Network Services Update aftermath 2/3/2016 8:10 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 2/4/2016 10:55 Kevin Pikkaraine Medium - 3-7 days 2/4/2016 10:55
134296 JDE Finance Next PCARD statement (12/28/15) 2/3/2016 8:18 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/12/2016 11:18 Brandi Aitkin Medium - 3-7 days 2/12/2016 11:09
134297 JDE HR/Payroll New Employee - Ball 2/3/2016 8:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/3/2016 8:34 Denise Heimerman Medium - 3-7 days 2/3/2016 8:27
134298 PIMS CityofCrystal PayPal password change 2/3/2016 8:20 Resolved Brenda Treiber Crystal Maria Rucke 2/3/2016 8:54 Maria Rucke Medium - 3-7 days 2/3/2016 8:54
134299 JDE Finance User Defined Depreciation report 2/3/2016 8:25 Resolved Andy Splinter Brooklyn Center Jill Davis 2/3/2016 9:04 Andy Splinter Medium - 3-7 days 2/3/2016 10:07
134300 JDE Finance Next PCARD statement (1/8/16) 2/3/2016 8:31 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/12/2016 13:51 Dave Schleicher Medium - 3-7 days 2/12/2016 13:51
134301 RecTrac Sales tax on ballfields 2/3/2016 8:37 Resolved Ann Davy Minnetonka Paul Norton 2/19/2016 11:15 Kelly O'Dea Medium - 3-7 days 2/19/2016 11:15
134302 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:37 Resolved Lisa Linnane Farmington Nancy Hilary 2/25/2016 15:10 Nancy Hilary Medium - 3-7 days 2/25/2016 15:09
134303 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 8:42 New Dave Schleicher LOGIS Dave Schleicher 2/3/2016 8:45 Dave Schleicher Medium - 3-7 days
134304 JDE Finance Tungsten - Proxy Setup 2/3/2016 8:44 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 7:49 Jill Davis Medium - 3-7 days 2/22/2016 7:49
134305 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:46 Resolved Wanita Williams Golden Valley Nancy Hilary 2/3/2016 15:15 Nancy Hilary Medium - 3-7 days 2/3/2016 15:15
134306 Service Desk Phone change 2/3/2016 8:54 Resolved Dean Busch Robbinsdale Peter Carlson 2/4/2016 14:32 Peter Carlson Medium - 3-7 days 2/11/2016 7:54
134307 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 8:59 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 3/4/2016 7:38 Jennifer Hoffman Medium - 3-7 days 3/4/2016 7:37
134308 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:03 In Progress Karrie Glen Lakeville Nancy Hilary 3/22/2016 15:50 Karrie Glen Medium - 3-7 days
134309 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:07 Resolved Heather Campson LOGIS Nancy Hilary 2/3/2016 15:17 Nancy Hilary Medium - 3-7 days 2/3/2016 15:17
134310 RecTrac Quick Move - "Auto-adds" Cleanup or Take Down Time 2/3/2016 9:20 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:34 Sue Christiansen High - 2 days
134311 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:21 In Progress Steve Hauer Maple Grove Nancy Hilary 2/25/2016 14:21 Nancy Hilary Medium - 3-7 days
134312 RecTrac gift card remaining balance 2/3/2016 9:26 Resolved Kristin Trembley Eagan Paul Norton 2/3/2016 11:00 Paul Norton Medium - 3-7 days 2/3/2016 11:01
134313 JDE HR/Payroll payment attachments 2/3/2016 9:29 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 2/3/2016 11:10 Nikki Heinbuch Medium - 3-7 days 2/3/2016 11:26
134314 Service Desk Restore of MG PIMS into TR PIMS 2/3/2016 9:33 Resolved Jane Watje LOGIS Peter Carlson 2/3/2016 15:52 Maria Rucke Medium - 3-7 days 2/3/2016 15:52
134315 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:34 Resolved Shari Rains New Hope Nancy Hilary 2/3/2016 16:10 Nancy Hilary Medium - 3-7 days 2/3/2016 16:10
134316 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:38 Resolved Cindy Nelson Ramsey Nancy Hilary 3/4/2016 7:41 Nancy Hilary Medium - 3-7 days 3/4/2016 7:41
134317 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:41 In Progress Jeff Zuba Robbinsdale Nancy Hilary 2/25/2016 14:20 Nancy Hilary Medium - 3-7 days
134318 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:43 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 2/25/2016 15:05 Nancy Hilary Medium - 3-7 days 2/25/2016 15:05
134319 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 9:49 In Progress Patti Kent Shakopee Nancy Hilary 3/4/2016 8:42 Patti Kent Medium - 3-7 days
134320 JDE HR/Payroll plan option rates 2/3/2016 9:50 Resolved Patti Page Brooklyn Center Nancy Hilary 2/4/2016 13:48 Patti Page Medium - 3-7 days 2/4/2016 13:31
134321 Network Services Review of Nagios alerting 2/3/2016 10:04 Resolved Nikki Farrow St. Louis Park Carl Pearson 2/24/2016 11:28 Jason Huber Medium - 3-7 days 2/24/2016 11:27
134322 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 10:06 Resolved Cathy Broughten Apple Valley Dave Schleicher 2/16/2016 7:08 Dave Schleicher Medium - 3-7 days 2/16/2016 7:08
134323 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:08 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 2/3/2016 16:05 Nancy Hilary Medium - 3-7 days 2/3/2016 16:04
134325 Service Desk nh-ch1.ci.new-hope.mn.us/Disks is WARNING 2/3/2016 10:12 Resolved Richard Johnson New Hope Joe Rader 2/22/2016 8:32 Joe Rader Medium - 3-7 days 2/22/2016 8:38
134326 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:14 Resolved Sharon More South St. Paul Nancy Hilary 3/4/2016 11:19 Sharon More Medium - 3-7 days 3/4/2016 7:38
134327 Tracker Admin Cisco Anyconnect #134259 2/3/2016 10:15 Resolved Virginia Vaske LOGIS 2/3/2016 10:17 Virginia Vaske Medium - 3-7 days 2/3/2016 10:18
134328 RecTracReport Request Ends With Error - "Use INTEGER or INT64
function" - VSI Ticket #12251442/3/2016 10:25 Resolved Beth Simonsen Crystal Sue Christiansen 2/3/2016 13:33 Sue Christiansen Medium - 3-7 days 2/3/2016 13:33
Page 46 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134329 JDE HR/Payroll new ESS employee 2/3/2016 10:29 Resolved Shari Rains New Hope Dave Schleicher 2/3/2016 10:49 Dave Schleicher Medium - 3-7 days 2/3/2016 10:50
134330 JDE HR/Payroll Payroll Reports Cleanup 2/3/2016 10:31 Resolved Denise Heimerman Minnetonka Nancy Hilary 2/3/2016 15:38 Nancy Hilary Medium - 3-7 days 2/3/2016 15:38
134331 Service Desk Citrix Reset 2/3/2016 10:37 Resolved Lynn Vasquez Eagan Joe Rader 2/5/2016 15:40 Lynn Vasquez Medium - 3-7 days 2/5/2016 8:18
134332 Service Desk New Entrust Account 2/3/2016 10:37 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 2/3/2016 13:39 Peter Carlson Medium - 3-7 days 2/3/2016 13:39
134333 PIMS Needed to run view vwePermitsWithPaymentIssues 2/3/2016 10:38 Resolved Maria Rucke LOGIS Maria Rucke 2/3/2016 14:12 Maria Rucke Medium - 3-7 days 2/3/2016 14:12
134334 Public Safety Records Looking for TriTech software 2/3/2016 10:47 Resolved Nathan Ehlers Apple Valley Renee Hosch 3/16/2016 13:50 Renee Hosch Medium - 3-7 days 3/16/2016 13:50
134335 Network Services Lakevillemnfire.gov Domain Renewal 2/3/2016 10:48 Resolved Danny Barth Lakeville Lori Hackett 2/3/2016 13:33 Lori Hackett Medium - 3-7 days 2/3/2016 13:34
134336 JDE Finance Robbinsdale - Insight access for Katelyn 2/3/2016 10:50 Resolved Larry Jacobson Robbinsdale Dave Schleicher 2/3/2016 11:06 Dave Schleicher Medium - 3-7 days 2/3/2016 11:06
134337 Utility Billing AV Spring Certification Schedule 2/3/2016 10:58 Resolved Gail Ripley Apple Valley Pat Lindquist 4/12/2016 13:50 Pat Lindquist Medium - 3-7 days 4/12/2016 13:50
134338 JDE Finance Tungsten item in Public folder for Approver 2 2/3/2016 11:05 Resolved Sheri Robertson Maple Grove Jill Davis 2/3/2016 11:23 Sheri Robertson Medium - 3-7 days 2/3/2016 11:14
134339 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 11:12 Resolved Beth Simonsen Crystal Dave Schleicher 2/4/2016 9:20 Dave Schleicher Medium - 3-7 days 2/4/2016 9:20
134340 PIMS Question - Contractor having trouble pulling an ePermit 2/3/2016 11:14 Resolved Jackie Onischuk Edina Maria Rucke 2/4/2016 8:06 Maria Rucke Critical - 1 day 2/4/2016 8:06
134341 RecTrac Eagan: Problem with Membership Scans 2/3/2016 11:20 Resolved Marshall Grange Eagan Paul Norton 4/6/2016 14:42 Ryan Mitchell Critical - 1 day 4/6/2016 14:41
134342 Utility Billing Changed Billing date back 2/3/2016 11:38 Resolved Elissa Golden Woodbury Pat Lindquist 2/5/2016 8:19 Pat Lindquist Medium - 3-7 days 2/5/2016 8:19
134343 Service Desk New Patrol officers/Entrust tokens 2/3/2016 11:42 Resolved Adam Knauer Golden Valley Peter Carlson 2/4/2016 10:15 Peter Carlson Medium - 3-7 days 2/4/2016 10:27
134344 PIMS MI - New PIMS user 2/3/2016 11:51 Resolved Noel Westphal Minnetonka Norb Vossen 2/3/2016 11:53 Norb Vossen Medium - 3-7 days 2/3/2016 11:53
134345 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 11:51 Resolved Linda Fink Eagan Dave Schleicher 3/4/2016 14:10 Dave Schleicher Medium - 3-7 days 3/4/2016 14:10
134346 GIS add new LogisMap user 2/3/2016 12:16 Resolved Craig Beers Minnetonka Keith Anderson 2/5/2016 14:24 Keith Anderson High - 2 days 2/5/2016 14:24
134347 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/3/2016 12:16 Resolved Robin Hanson Farmington Dave Schleicher 2/4/2016 9:53 Dave Schleicher Medium - 3-7 days 2/4/2016 9:53
134350 Utility Billing accounts being charged for tax 2/3/2016 13:20 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/17/2016 7:37 Connie Dalsen Medium - 3-7 days 2/17/2016 7:37
134351 PIMSA change has occurred on your Payflow Gateway account.
Password Change - ePermits2/3/2016 13:24 Resolved Dan Cook Eagan Maria Rucke 2/10/2016 14:27 Maria Rucke Medium - 3-7 days 2/10/2016 14:27
134352 JDE HR/Payroll system lockout 2/3/2016 13:28 Resolved Barry Rogers Apple Valley Dave Schleicher 2/3/2016 13:53 Dave Schleicher Medium - 3-7 days 2/3/2016 13:53
134353 RecTrac Processing Refunds 2/3/2016 14:15 Resolved Karla Hartmann Lakeville Paul Norton 2/3/2016 17:02 Paul Norton Medium - 3-7 days 2/3/2016 17:02
134354 Network Services Please build and deploy PDU160205 2/3/2016 14:19 Resolved Nancy Hilary LOGIS Nolan Little 2/3/2016 17:55 Nolan Little Medium - 3-7 days 2/3/2016 17:55
134355 Utility Billing HUC - Crystal Report and Database Change 2/3/2016 14:29 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 2/23/2016 13:55 Connie Dalsen Medium - 3-7 days 2/23/2016 13:55
134356 RecTracRobbinsdale: Problem with GL upload file being unbalanced
because of inclusion of tax2/3/2016 14:30 Resolved Rachel Neuberger Robbinsdale Paul Norton 2/8/2016 16:27 Paul Norton Medium - 3-7 days 2/8/2016 16:27
134357 Network Services Change VLAN tag for Roseville Internet 2/3/2016 14:37 Resolved George Jensen Anoka County JLEC Adam Maloney 4/28/2016 8:47 Adam Maloney Medium - 3-7 days 4/28/2016 8:47
134358 Utility Billing Woodbury RE: Delete On Line Account 2/3/2016 14:43 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/3/2016 15:11 Pat Lindquist Medium - 3-7 days 2/3/2016 15:11
134359 Service Desk new vpn user; soft token please 2/3/2016 14:47 Resolved Nancy Johnson Crystal Joe Rader 2/16/2016 8:53 Nancy Johnson Medium - 3-7 days 2/16/2016 8:52
134360 Service Desk Enable account with new password - GV 2/3/2016 14:48 Resolved Mitchell Winiecki LOGIS Joe Rader 2/3/2016 15:33 Joe Rader Medium - 3-7 days 2/3/2016 15:33
134362 Service DeskMove John Wondra PC from server room to cube in front of
Virginia2/3/2016 15:13 Resolved John Wondra LOGIS Peter Carlson 2/8/2016 8:48 Peter Carlson Medium - 3-7 days 2/8/2016 8:48
134364 Service Desk Verify access from ACJLEC ILO network to AD servers 2/3/2016 15:18 Resolved Scott Crocker LOGIS Scott Crocker 3/3/2016 9:07 Scott Crocker Medium - 3-7 days 3/3/2016 9:08
134365 Infrastructure Group Allow HTTPS between servers. 2/3/2016 15:25 Resolved Shawn Rung Coon Rapids Jude Giron 2/8/2016 7:51 Jude Giron Medium - 3-7 days 2/9/2016 9:15
134366 RecTrac Lakeville: Arts Center venue questions (VSI Ticket #1263788) 2/3/2016 15:26 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/10/2016 11:20 Sue Christiansen Medium - 3-7 days 5/10/2016 11:20
134367 Utility Billing Finalled eub accounts 2/3/2016 15:31 Resolved Barbara Virum St. Louis Park Connie Dalsen 2/4/2016 10:17 Connie Dalsen Medium - 3-7 days 2/4/2016 10:17
134368 Service Desk Print checks 2/3/2016 15:36 Resolved Heather Campson LOGIS Peter Carlson 2/3/2016 15:58 Peter Carlson Medium - 3-7 days 2/3/2016 15:58
134369 PIMS Adjust payment from $32,000 to $3,200 on License 4937 2/3/2016 15:43 Resolved Kim Miller White Bear Lake Sue Christiansen 2/3/2016 15:44 Sue Christiansen Medium - 3-7 days 2/3/2016 15:44
134370 Infrastructure Group UDP Port 161,162 2/3/2016 15:44 Resolved Tom Tumms Maple Grove 2/4/2016 8:32 Jack Israel Medium - 3-7 days 2/4/2016 8:33
134371 RecTrac Eagan Installment Billing (VSI Ticket #1225357) 2/3/2016 16:05 Resolved Ruth Ebert Eagan Sue Christiansen 2/29/2016 9:22 Sue Christiansen High - 2 days 2/29/2016 9:22
134372 Training Training - New Employee on PIMS 2/3/2016 16:39 Resolved Gail Petschl Crystal Jane Watje 2/3/2016 16:47 Jane Watje Medium - 3-7 days 2/3/2016 16:47
134373 Infrastructure Group Upgrade of Video Surveillance System 2/3/2016 20:22 Resolved Tyre FantMinnesota Transit
Authority2/3/2016 20:25 Janelle Day Medium - 3-7 days 2/3/2016 20:25
134374 Network Services 02/01/16 - PMDC slowness 2/4/2016 6:31 Resolved Jack Israel LOGIS Jason Stickler 2/4/2016 6:34 Jason Stickler Medium - 3-7 days 2/4/2016 6:34
134375 Network Services Antonio Brown needs WBL password reset 2/4/2016 6:35 Resolved Don Rambow White Bear Lake Jason Stickler 2/2/2016 1:15 Jason Stickler Medium - 3-7 days 2/4/2016 6:37
134376 Network Services Password reset on 02/02 @ 7:25PM 2/4/2016 6:37 Resolved Todd Franklin Lonsdale Jason Stickler 2/4/2016 6:38 Jason Stickler Medium - 3-7 days 2/4/2016 6:38
134377 Systems Group Questions about email access from (RecTrac / WebTrac 10.3) 2/4/2016 7:23 Resolved Sue Christiansen LOGIS Brian Peterson 2/9/2016 9:55 Sue Christiansen Medium - 3-7 days 2/9/2016 9:55
Page 47 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134378 Systems Group PROBLEM Service Alert -Disks is WARNING 2/4/2016 7:31 Resolved Peter Carlson LOGIS Jeff Sibell 2/9/2016 9:37 Jeff Sibell Medium - 3-7 days 2/9/2016 9:37
134379 Utility Billing CIS Infinity access for RO Code Enforcement 2/4/2016 7:36 Resolved Dean Busch Robbinsdale Pam Kummer 2/4/2016 12:02 Pam Kummer Medium - 3-7 days 2/4/2016 12:02
134380 Network Services Create AD Account for new CIS Infinity User 2/4/2016 7:40 Resolved Pam Kummer LOGIS Peter Carlson 2/4/2016 11:55 Pam Kummer Medium - 3-7 days 2/4/2016 12:51
134381 PIMS PayPal account locked, cannot access account for ePermits 2/4/2016 8:01 Resolved Jennifer Bennerotte Edina Maria Rucke 2/19/2016 13:18 Maria Rucke Medium - 3-7 days 2/19/2016 13:18
134382 JDE Finance Accessing FileZilla 2/4/2016 8:13 Resolved Cathy Broughten Apple Valley Dave Schleicher 2/4/2016 8:46 Cathy Broughten Medium - 3-7 days 2/4/2016 8:46
134383 Service Desk Cannot reach RCE-WEB 2/4/2016 8:28 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 2/4/2016 14:13 Joe Rader High - 2 days 2/4/2016 14:13
134384 Infrastructure Group Change port negotiation speed 2/4/2016 8:31 Resolved Adam Knauer Golden Valley Vu Pham 2/11/2016 9:22 Adam Knauer Medium - 3-7 days 2/11/2016 9:22
134385 RecTrac Eagan: Fee not showing up in Global Sales 2/4/2016 8:47 Resolved Amy Grannes Eagan Sue Christiansen 2/4/2016 9:31 Sue Christiansen Medium - 3-7 days 2/4/2016 9:31
134386 JDE HR/Payroll terminate ESS access 2/4/2016 8:50 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/4/2016 9:01 Dave Schleicher Medium - 3-7 days 2/4/2016 9:01
134387 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/4/2016 8:54 Resolved Bob Hill Minnetonka Dave Schleicher 2/4/2016 8:56 Dave Schleicher Medium - 3-7 days 2/4/2016 8:56
134388 JDE HR/Payroll Pay Report R56SH 2/4/2016 9:29Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 2/4/2016 9:53 Nancy Hilary Medium - 3-7 days
134389 Network ServicesAP at Heritage Center is not registering to the Wireless Lan
Controller 2/4/2016 9:54 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/5/2016 14:29 Scott Crocker Medium - 3-7 days 2/5/2016 14:08
134390 JDE HR/Payroll Robbinsdale user removals 2/4/2016 9:59 Resolved Jeff Zuba Robbinsdale Dave Schleicher 2/4/2016 11:20 Dave Schleicher Medium - 3-7 days 2/4/2016 11:20
134391 Utility Billing hard delete customer 2/4/2016 10:03 Resolved Deb Montilino St. Louis Park Connie Dalsen 2/4/2016 10:28 Deb Montilino Medium - 3-7 days 2/4/2016 10:09
134392 Network Services Additional VPN Token for Steve Bolluyt 2/4/2016 10:09 Resolved Mark Holm Eagan Peter Carlson 2/4/2016 14:56 Mark Holm Medium - 3-7 days 2/8/2016 9:15
134393 JDE HR/Payroll Additional Sick Bank - EE 102156 2/4/2016 10:16 Resolved Patti Kent Shakopee Nikki Heinbuch 2/26/2016 14:01 Nikki Heinbuch Medium - 3-7 days 2/16/2016 8:17
134394 Network Services FW: WebEx Audio Quote 2/4/2016 10:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/22/2016 14:02 Lori Hackett Medium - 3-7 days 3/22/2016 14:03
134395 JDE HR/Payroll Financial Report Question 2/4/2016 10:24 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 2/4/2016 11:16 Rhonda O'Loughlin Medium - 3-7 days 2/8/2016 12:49
134396 Infrastructure GroupPlease add/remove IP Addresses access to JDE servers for
Insight Software2/4/2016 10:26 Resolved Dave Schleicher LOGIS Jason Stickler 2/8/2016 20:43 Dave Schleicher Medium - 3-7 days 2/5/2016 8:21
134397Public Safety
DevelopmentGet CAD data for conversion to TriTech 2/4/2016 10:44 Resolved Tom Folie LOGIS Matt O'Brien 2/11/2016 13:48 Matt O'Brien
Project - no specified
due date2/11/2016 13:48
134398 Network Services Update aWare Call Recording Profile 2/4/2016 10:57 Resolved Jeff Dulac Minnetonka Peter Carlson 2/4/2016 12:55 Peter Carlson Medium - 3-7 days 2/4/2016 12:55
134399 JDE Finance Reclass of AP Voucher - PO 2-Way Voucher Match 2/4/2016 11:09 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 2/16/2016 11:18 Nick Bishop Medium - 3-7 days 2/16/2016 11:15
134400 Systems GroupConnections to several CIS databases will not work with window
credentials2/4/2016 11:23 Resolved Lonnie Rolf LOGIS Jeff Sibell 3/18/2016 7:57 Jeff Sibell Medium - 3-7 days 3/18/2016 7:57
134402 Utility Billing FW: EUtility Billing Help 2/4/2016 12:08 Resolved Richfield Utility Billing Credit Richfield Pam Kummer 2/29/2016 13:18 Pam Kummer Medium - 3-7 days 2/29/2016 13:18
134403 RecTrac CRITICAL: Installment Billing (Eagan) 2/4/2016 12:20 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 14:10 Sue Christiansen Critical - 1 day 2/4/2016 13:26
134404 JDE Finance PCARD - I have double work items in my G/L Coding box 2/4/2016 12:24 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/4/2016 13:37 Brandi Aitkin Medium - 3-7 days 2/4/2016 15:01
134405 RecTrac Installment Billing - Eagan 2/4/2016 12:37 Resolved Andrew Tipper
Vermont Systems
(Park and Rec
Software Vendor)
Sue Christiansen 2/4/2016 13:26 Sue Christiansen Medium - 3-7 days 2/4/2016 13:26
134406 JDE Finance Tungsten Password reset 2/4/2016 12:42 Resolved Lisa Reiten Apple Valley Jill Davis 2/4/2016 13:28 Jill Davis Medium - 3-7 days 2/4/2016 13:30
134407 JDE Finance R55CKR2 and R55CKS2 Label updates 2/4/2016 12:42 New Jill Davis LOGIS Jill Davis 2/22/2016 9:33 Jill Davis Medium - 3-7 days
134408 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/4/2016 13:11 Resolved Jill Cummings Minnetonka Dave Schleicher 2/4/2016 13:37 Dave Schleicher Medium - 3-7 days 2/4/2016 13:37
134409 Utility Billing Another user that didn't get their validation email 2/4/2016 13:25 Resolved Beth Marshall Richfield Pam Kummer 3/3/2016 15:51 Beth Marshall Medium - 3-7 days 3/3/2016 15:51
134410 JDE Finance New Employee for Tungsten 2/4/2016 13:26 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 11:07 Jill Davis Medium - 3-7 days 2/5/2016 11:07
134411 RecTracMinnetonka Punch Cards and Gift Cards (for February 16-17
training)2/4/2016 13:28 Resolved Ann Davy Minnetonka Sue Christiansen 2/5/2016 7:25 Paul Norton Medium - 3-7 days 2/5/2016 7:25
134412 JDE FinanceNew Tungsten logIn request for Cindy Brown for Transit
Invoices2/4/2016 13:30 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 11:17 Jill Davis Medium - 3-7 days 2/5/2016 11:17
134413 JDE HR/Payroll Password Reset 2/4/2016 13:47 Resolved Nick Lovejoy Edina Dave Schleicher 2/4/2016 13:53 Nick Lovejoy Medium - 3-7 days 2/4/2016 13:53
134414 JDE Finance Tungsten - New Building Director changes 2/4/2016 13:53 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 13:00 Sheri Robertson Medium - 3-7 days 2/5/2016 12:55
134415 Utility Billing CIS/Invoice Cloud error 2/4/2016 13:57 Resolved Erika Gare South St. Paul Pam Kummer 2/4/2016 14:42 Pam Kummer Medium - 3-7 days 2/4/2016 14:42
134416 PIMS PIMS Willmar Data Conversion / Training 2/4/2016 13:58 Resolved Maria Rucke LOGIS Maria Rucke 5/10/2016 20:47 Maria Rucke Medium - 3-7 days 5/10/2016 20:47
134417 Utility Billing Error message when doing Maintenance 2/4/2016 13:58 Resolved Lori Lohmann Edina Pam Kummer 3/1/2016 12:51 Pam Kummer Medium - 3-7 days 3/1/2016 12:51
134418 Infrastructure Group Cannot access apps.logis.org 2/4/2016 14:00 Resolved Jason Shostedt Richfield John Wondra 2/16/2016 11:41 John Wondra Medium - 3-7 days 2/16/2016 11:41
Page 48 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134419 JDE HR/Payroll RE: ESS Termination 2/4/2016 14:27 Resolved Cindy Nelson Ramsey Dave Schleicher 2/4/2016 15:00 Dave Schleicher Medium - 3-7 days 2/4/2016 15:00
134420 Utility Billing CIS access 2/4/2016 14:29 Resolved Clara Hilger South St. Paul Connie Dalsen 2/12/2016 16:03 Connie Dalsen Medium - 8-14 days 2/12/2016 16:03
134421 RecTrac New Hope (RecTrac 10.3) Need to correct balance on account 2/4/2016 14:41 Resolved Penny Spitzer New Hope Sue Christiansen 2/5/2016 8:11 Ross Tenaglia Medium - 3-7 days 2/5/2016 8:11
134422 Infrastructure Group EPLS2 ASR 2/4/2016 14:47 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/8/2016 10:23 Virginia Vaske Medium - 3-7 days 2/8/2016 10:23
134423 RecTrac Robbinsdale: Sales tax question 2/4/2016 14:49 Resolved Pam Schmitz Robbinsdale Paul Norton 2/5/2016 13:41 Ross Tenaglia High - 2 days 2/5/2016 13:39
134424 JDE HR/Payroll Apple Valley user removals 2/4/2016 14:51 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/4/2016 15:06 Kathy Jo Price Medium - 3-7 days 2/4/2016 15:05
134425 RecTrac
Installment Billing - While VSI is working on the credit card
processing, can we go ahead and try to process ACH installment
billing?
2/4/2016 15:00 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 15:07 Sue Christiansen Critical - 1 day 2/4/2016 15:07
134426 Network Services User last name change in Hutchinson 2/4/2016 15:03 Resolved Roger Anderson Hutchinson Joe Rader 2/8/2016 14:36 Dave Schleicher Medium - 3-7 days 2/5/2016 13:49
134427 Network Services Managed Services Documentation/Billing update 2/4/2016 15:13 Resolved Janelle Day LOGIS Brent Rebischke 3/22/2016 16:01 Brent RebischkeProject - no specified
due date3/22/2016 16:01
134428 Infrastructure Group Request to open remote desktop access 2/4/2016 15:13 Resolved Taylor George Apple Valley John Wondra 2/23/2016 15:18 Peter Carlson Medium - 3-7 days 2/23/2016 15:18
134429 Network Services Split block of 6 VM licenses into blocks of 2 2/4/2016 15:15 Resolved Janelle Day LOGIS Brent Rebischke 2/10/2016 15:20 Janelle Day Medium - 3-7 days 2/10/2016 15:20
134430 Network Services TriTech Server Check List 2/4/2016 15:21 New Tom Folie LOGIS Kevin Pikkaraine 2/16/2016 8:38 Tom Folie High - 2 days
134431 RecTrac Eagan Installment Billing: Can we get an update? 2/4/2016 15:23 Resolved Marshall Grange Eagan Sue Christiansen 2/4/2016 15:38 Sue Christiansen Critical - 1 day 2/4/2016 15:38
134432 Utility Billing Robbinsdale CIS Infinity Profiles/Permissions 2/4/2016 15:25 Resolved Larry Jacobson Robbinsdale Connie Dalsen 2/26/2016 11:22 Connie Dalsen Medium - 3-7 days 2/26/2016 11:22
134433 Utility Billing FW: St. Louis Park eUtilityBilling Unregister User 2/4/2016 15:26 Resolved SLP Utility Billing St. Louis Park Connie Dalsen 2/4/2016 15:29 Connie Dalsen Medium - 3-7 days 2/4/2016 15:29
134434 PIMS Annual License Request for 2016 - from MNDOR 2/4/2016 15:28 Resolved Maria Rucke LOGIS Maria Rucke 2/8/2016 13:03 Maria RuckeProject - no specified
due date2/8/2016 13:03
134435 JDE Finance DocuSphere Workflow - Process Instance Error 2/4/2016 15:29 Resolved DocuSphere Workflow System LOGIS Jill Davis 2/4/2016 15:37 Jill Davis Medium - 3-7 days 2/4/2016 15:37
134436 Utility Billing Hard delete customer 2/4/2016 15:29 Resolved SLP Utility Billing St. Louis Park Connie Dalsen 2/4/2016 15:31 Connie Dalsen Medium - 3-7 days 2/4/2016 15:31
134437 Infrastructure Group Allow NSClient and RDP ports for DCC 2/4/2016 16:00 Resolved Joe Rader LOGIS John Wondra 2/12/2016 10:47 Joe Rader Medium - 3-7 days 2/12/2016 10:47
134438 JDE HR/Payroll Terminated employees to remove jde access for...Thanks much.. 2/4/2016 16:09 Resolved Julie Nowlan Coon Rapids Dave Schleicher 2/24/2016 8:41 Julie Nowlan Medium - 3-7 days 2/23/2016 14:51
134439 JDE HR/Payroll Workers Comp Rate 2/4/2016 16:30 In Progress Brenda Wendlandt Farmington Nancy Hilary 2/19/2016 8:28 Nikki Heinbuch Medium - 3-7 days
134440 Network Services ASAP - Need Citrix password reset and account enable 2/4/2016 16:33 Resolved Lynn Vasquez Eagan Peter Carlson 2/5/2016 7:51 Peter Carlson Medium - 3-7 days 2/5/2016 7:50
134441 Service Desk VPN Access 2/4/2016 16:45 Resolved Brenda Wendlandt Farmington Peter Carlson 2/9/2016 15:26 Peter Carlson Medium - 3-7 days 2/9/2016 15:26
134445 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/5/2016 7:45 Resolved Alan Reichel Minnetonka Nikki Heinbuch 2/5/2016 8:23 Nikki Heinbuch Medium - 3-7 days 2/5/2016 9:06
134446 Infrastructure Group New Brighton Mobiles - IBIS 2/5/2016 7:48Pending Client
ResponseBrent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Jason Stickler 5/26/2016 8:02 Jason Stickler Medium - 3-7 days
134447 JDE HR/Payroll PASSWORD RESET 2/5/2016 8:10 Resolved Charlie Gerk Edina Nikki Heinbuch 2/5/2016 8:17 Nikki Heinbuch Medium - 3-7 days 2/5/2016 9:06
134448 Network Services New SSP AD Account/Additions to Email Distribution Lists 2/5/2016 8:17 Resolved Connie Dalsen LOGIS Joe Rader 2/5/2016 16:19 Joe Rader Medium - 3-7 days 2/5/2016 16:19
134449 Service Desk Password change 2/5/2016 8:24 Resolved Rose Kruchten
Dakota
Communications
Center
Peter Carlson 2/5/2016 8:28 Rose Kruchten Medium - 3-7 days 2/5/2016 8:32
134450Public Safety
Development
Rosemount PD - Need adjustments to False Alarm Report in BI
Web2/5/2016 8:30 Resolved Jean Driscoll Rosemount John Rogers 2/5/2016 8:33 John Rogers Medium - 3-7 days 2/5/2016 8:33
134451 Service Desk Restore of CY PIMNS into TR PIMS 2/5/2016 8:32 Resolved Jane Watje LOGIS Peter Carlson 2/5/2016 9:05 Peter Carlson Medium - 3-7 days 2/5/2016 14:19
134452 JDE Finance Integrity Report - Unposted Batches 2/5/2016 8:33 Resolved Kyle Sawyer Edina Jill Davis 2/9/2016 8:16 Kyle Sawyer Medium - 3-7 days 2/9/2016 7:45
134453 Service Desk Remote access 2/5/2016 8:37 Resolved Rose Kruchten
Dakota
Communications
Center
Joe Rader 2/23/2016 9:21 Joe Rader Medium - 3-7 days 2/23/2016 9:21
134454 JDE Finance CAM - Fixed Asset Annual close NOT completed on 1/2/16 2/5/2016 8:42 Resolved Kathleen Hall Maple Grove Jill Davis 2/11/2016 15:58 Kathleen Hall Medium - 3-7 days 2/18/2016 16:17
134455 JDE HR/Payroll ACA Manual 2/5/2016 8:43 In Progress Steve Hauer Maple Grove Nancy Hilary 2/23/2016 7:14 Nancy Hilary Medium - 3-7 days
134456 Infrastructure Group Firewall Setup for Demo Equipment 2/5/2016 8:45 Resolved Jeff Dulac Minnetonka Jason Stickler 4/26/2016 11:42 Jason Stickler High - 2 days 4/26/2016 11:42
134457 Service Desk Account Termination 2/5/2016 8:45 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 8:05 Joe Rader Medium - 3-7 days 2/17/2016 8:06
134458 JDE Finance Sign In Error 2/5/2016 8:55 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 2/5/2016 9:02 Nick Bishop Medium - 3-7 days 2/5/2016 9:01
134459 RecTrac gift cards 2/5/2016 8:58 Resolved Kristin Trembley Eagan Paul Norton 2/5/2016 11:07 Paul Norton Medium - 3-7 days 2/5/2016 11:07
134460 RecTrac Eagan: Question about gift card, daily name 2/5/2016 8:59 Resolved Kristin Trembley Eagan Paul Norton 2/5/2016 11:20 Paul Norton Medium - 3-7 days 2/5/2016 11:19
134461 JDE Finance Re-classing Dec. 31st Payables 2/5/2016 9:07 Resolved Laurie Tornquist Coon Rapids Jill Davis 2/5/2016 9:20 Laurie Tornquist Medium - 3-7 days 2/19/2016 7:46
Page 49 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134462 Network Services MWI's not syncing up correctly 2/5/2016 9:09 Resolved Beth Yurchisin Golden Valley Jason Stickler 2/5/2016 15:56 Jason Stickler High - 2 days 2/5/2016 15:56
134463 RecTrac Eagan: Two issues with WebTrac 2/5/2016 9:16 Resolved Jared Flewellen Eagan Paul Norton 2/5/2016 11:47 Paul Norton Medium - 3-7 days 2/5/2016 11:46
134464 PIMS WI - Data Conversion - Parcel related information 2/5/2016 9:17Pending Client
ResponseLogis Internal LOGIS Lonnie Rolf 4/11/2016 14:57 Lonnie Rolf
Project - no specified
due date
134465 PIMS Removal of SSN from new CY Training database 2/5/2016 9:17 Resolved Jane Watje LOGIS Judd Harper 2/5/2016 9:23 Judd Harper Medium - 3-7 days 2/5/2016 9:23
134466 JDE Finance Check Print Alignment 2/5/2016 9:24 Resolved Jill Lang Coon Rapids Jill Davis 2/5/2016 10:50 Jill Davis Medium - 3-7 days 2/19/2016 7:33
134467 Network ServicesRequest to Remove Websense Filter from GV-OpenWiFi for
Thursday, Feb 11, 20162/5/2016 9:29 Resolved Beth Yurchisin Golden Valley Peter Carlson 2/12/2016 15:27 Beth Yurchisin Medium - 3-7 days 2/12/2016 15:26
134468 Network Services Adjust content filters for quarantine redirect content filters 2/5/2016 9:37 Resolved Brian Peterson LOGIS Brian Peterson 2/25/2016 10:06 Brian Peterson Medium - 3-7 days 2/25/2016 10:06
134469 Network Services Setup WSUS for Server 2012r2 2/5/2016 10:05 Resolved Sue Donovan Mendota Heights Brian Peterson 2/8/2016 14:41 Brian Peterson Medium - 3-7 days 2/8/2016 13:12
134470 JDE HR/Payroll RE: Time card sign on 2/5/2016 10:18 Resolved Carrie Person Edina Nikki Heinbuch 2/5/2016 10:39 Nikki Heinbuch Medium - 3-7 days 2/5/2016 10:43
134471 JDE HR/Payroll RE: Password 2/5/2016 10:19 Resolved Carrie Person Edina Nikki Heinbuch 2/5/2016 11:10 Jackie Hoogenakker Medium - 3-7 days 2/5/2016 10:44
134472 Service Desk New entrust account and token re-assignment 2/5/2016 10:19 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 2/5/2016 14:15 Peter Carlson Medium - 3-7 days 2/5/2016 14:14
134473 JDE Finance Batch in error 2/5/2016 10:26 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/5/2016 10:37 Jill Davis Medium - 3-7 days 2/5/2016 10:37
134474 JDE Finance New Signature 2/5/2016 10:54 Resolved Nick BishopMinnesota Transit
AuthorityDave Schleicher 2/9/2016 11:20 Dave Schleicher Medium - 3-7 days 2/9/2016 11:20
134475 Infrastructure Group Voicemail Indicator Lights 2/5/2016 11:02 Resolved Jeff Dulac Minnetonka Jason Stickler 2/5/2016 15:56 Jason Stickler High - 2 days 2/5/2016 15:56
134476 Utility Billing Certification 2/5/2016 11:04 Resolved Carol Mehlhaff Lakeville Pam Kummer 2/26/2016 10:22 Carol Mehlhaff Medium - 3-7 days 2/26/2016 10:21
134477 PIMS Business License Batch Renewal Process 2/5/2016 11:19 Resolved Shannon Dietrich Golden Valley Sue Christiansen 2/5/2016 11:21 Sue Christiansen Medium - 3-7 days 2/5/2016 11:21
134478 Network ServicesFwd: FW: CASE UPDATE: Case #162468 - "DNS - Pointing to
new IP Address" -2/5/2016 11:35 Resolved Ian Hardie South St. Paul Lori Hackett 2/5/2016 13:35 Lori Hackett Medium - 3-7 days 2/5/2016 13:36
134479 Service Desk access to HRA server files 2/5/2016 11:51 Resolved Clara Hilger South St. Paul Joe Rader 2/5/2016 15:52 Joe Rader Medium - 3-7 days 2/5/2016 15:52
134480 Infrastructure Group RDP Access via VPN | DC Leslin 2/5/2016 11:55 Resolved Matthew Haga Crystal John Wondra 2/8/2016 12:00 John Wondra Medium - 3-7 days 2/8/2016 12:00
134481 Utility Billing UB - Leak Letter Automation 2/5/2016 12:14 In Progress Vicki Cullen Brooklyn Center Pam Kummer 2/5/2016 12:14 SystemProject - no specified
due date
134482 JDE HR/Payroll Name Change for JDE & Insight 2/5/2016 12:20 Resolved Roger Anderson Hutchinson Dave Schleicher 2/11/2016 10:31 Dave Schleicher Medium - 3-7 days 2/11/2016 10:09
134483 JDE Finance JE mistakenly got posted w/a Doc Type of PK 2/5/2016 13:02 Resolved Beth Simonsen Crystal Jill Davis 2/9/2016 9:16 Beth Simonsen Medium - 3-7 days 2/9/2016 7:48
134484 JDE HR/Payroll ESS Usernames and Passwords 2/5/2016 13:05 Resolved Patti Kent Shakopee Dave Schleicher 2/23/2016 15:12 Patti Kent Medium - 3-7 days 2/23/2016 13:33
134485 Utility Billing address change for a property 2/5/2016 13:22 Resolved Denice Muccio-Grout Eagan Connie Dalsen 2/17/2016 8:17 Connie Dalsen Medium - 3-7 days 2/17/2016 8:17
134486 JDE Finance 2014 Fixed Asset Close? 2/5/2016 13:28 Resolved Wanita Williams Golden Valley Jill Davis 2/5/2016 13:43 Wanita Williams Medium - 3-7 days 2/5/2016 13:42
134487 RecTrac Pay Code/Report Question 2/5/2016 13:29 Resolved Amy Grannes Eagan Paul Norton 2/5/2016 15:33 Paul Norton Medium - 3-7 days 2/5/2016 15:33
134488 Utility Billing Cancelled bill problem 2/5/2016 13:34 Resolved Beth Marshall Richfield Connie Dalsen 2/8/2016 15:24 Connie Dalsen Medium - 3-7 days 2/8/2016 15:24
134490 Infrastructure Group I can't access our 5520 ASA through ASDM 2/5/2016 14:09 Resolved Roger Anderson Hutchinson Jude Giron 2/9/2016 13:04 Roger Anderson Medium - 3-7 days 2/9/2016 13:04
134491 JDE Finance RE: Finance Director Access 2/5/2016 14:10 Resolved Melissa Schlingman Shakopee Dave Schleicher 2/9/2016 11:58 Dave Schleicher Medium - 3-7 days 2/9/2016 7:40
134492 Network Services Need trusted site change on my PC 2/5/2016 14:11 Resolved Ben Verbick LOGIS Joe Rader 2/18/2016 14:39 Joe Rader Medium - 3-7 days 2/18/2016 14:39
134493 GIS Reset LogisMap Password 2/5/2016 14:18 Resolved Sam Black Minnetonka Keith Anderson 2/5/2016 14:23 Keith Anderson Medium - 3-7 days 2/5/2016 14:23
134494 PIMS RE: LOGISmap & gGov Feature Class 2/5/2016 14:26 Ready for Release Ben Verbick LOGIS Maria Rucke 5/20/2016 15:10 Maria Rucke Medium - 8-14 days
134495 Network Services Check into bouncebacks for [email protected] 2/5/2016 15:02 Resolved Dan Cook Eagan Brian Peterson 2/5/2016 16:04 Brian Peterson Medium - 3-7 days 2/5/2016 15:09
134496 PIMS Daily Weekly Balance Report 2/5/2016 15:26 Resolved Penny Stewart Apple Valley Tim Lovestrand 3/28/2016 8:58 Judd Harper Medium - 3-7 days 3/28/2016 8:58
134497 JDE HR/PayrollNEW HIRE SETUP FOR ESS ACCRUAL AND TIME ENTRY
MELISSA MOORE 134668 THANKS...HAPPY Friday!!!2/5/2016 15:30 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 2/5/2016 16:38 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:00
134498 Training Training 2/5/2016 15:30 Resolved Trudy Tassoni Crystal Jane Watje 2/5/2016 15:46 Jane Watje Medium - 3-7 days 2/5/2016 15:46
134499 JDE Finance Proxy confirmation or set up 2/5/2016 15:32 Resolved Sheri Robertson Maple Grove Jill Davis 2/5/2016 15:47 Jill Davis Medium - 3-7 days 2/5/2016 15:47
134500 JDE Finance JDE - Voucher reclass 2/5/2016 15:34 Resolved Lisa Reiten Apple Valley Jill Davis 2/26/2016 11:16 Jill Davis Medium - 3-7 days 2/26/2016 11:16
134501 PIMSFix needed for Code Enforcement Fee Waiver (Citation #16-
020278-01)2/5/2016 15:42 Resolved Brenda Treiber Crystal Sue Christiansen 2/9/2016 9:25 Sue Christiansen Medium - 3-7 days 2/9/2016 9:25
134502 Training Training for Employees on Permits 2/5/2016 15:46 Resolved Becky Roy Maple Grove Jane Watje 2/5/2016 16:00 Jane Watje Medium - 3-7 days 2/5/2016 16:00
134503 Service Desk New LOGIS AD/VPN User 2/5/2016 15:54 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/8/2016 13:14 Joe Rader Medium - 3-7 days 2/8/2016 13:14
134504 Network Services UCS server showing failing drive 2/5/2016 15:56 Resolved Kyle Johannes Bloomington Jason Stickler 2/10/2016 11:05 Jason Stickler High - 2 days 2/10/2016 11:05
134505 Training Training for new employee on PIMS & UB 2/5/2016 16:00 Resolved Trudy Tassoni Crystal Jane Watje 2/5/2016 16:03 Jane Watje Medium - 3-7 days 2/5/2016 16:03
134506 JDE Finance Insight User 2/5/2016 16:01 Resolved Kyle Sawyer Edina Dave Schleicher 2/9/2016 8:45 Kyle Sawyer Medium - 3-7 days 2/9/2016 7:20
Page 50 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134507 PIMS Required inspection option on Scheduler Daily Report 2/5/2016 16:07 New Jane Watje LOGIS 2/5/2016 16:11 SystemProject - no specified
due date
134508 PIMS Permit Search screen in scheduler 2/5/2016 16:11 Resolved Jane Watje LOGIS 3/1/2016 9:58 Ray JozwiakProject - no specified
due date3/1/2016 9:58
134509 PIMS Projects Information Module questions 2/5/2016 16:18 Resolved Rick Regnier Richfield Judd Harper 2/5/2016 16:30 Judd Harper Medium - 3-7 days 2/5/2016 16:30
134510 PIMS Stonefield report 2/5/2016 16:19 Resolved LaTonia DuBois Richfield Jane Watje 2/5/2016 16:23 Jane Watje Medium - 3-7 days 2/5/2016 16:23
134511 RecTrac Crystal: How to do Deposit forfeiture 2/5/2016 16:22Pending Vendor
ResponseJason Minnick Crystal Paul Norton 4/12/2016 16:04 Sue Christiansen High - 2 days
134512 Special AssessmentsRH - Sub status shows for assessment records which have been
paid / closed2/5/2016 16:23
Pending Client
ResponseKelly Peterson Rochester Norb Vossen 2/8/2016 10:20 Kelly Peterson Medium - 3-7 days
134513 Service Desk Phaseware & Outlook 2/5/2016 16:28 Resolved Jane Watje LOGIS Peter Carlson 2/8/2016 7:36 Peter Carlson Medium - 3-7 days 2/8/2016 7:36
134514 RecTrac section management 2/5/2016 16:32 Resolved Kacie Robinson Lakeville Paul Norton 2/11/2016 10:53 Paul Norton Medium - 3-7 days 2/11/2016 10:54
134515 Service Desk SSC 2/6/2016 13:25 Resolved Clint Pires St. Louis Park 2/6/2016 17:26 Clint Pires Medium - 3-7 days 2/6/2016 17:26
134516 JDE HR/Payroll Jacob Heckert log in 2/6/2016 17:26 Resolved Jacob Heckert Edina Nikki Heinbuch 2/8/2016 7:50 Nikki Heinbuch Medium - 3-7 days 2/8/2016 8:10
134517 PIMS ePermits - web site issue 2/7/2016 11:03 Resolved Claire Huisman Golden Valley Maria Rucke 2/24/2016 17:51 Maria Rucke Medium - 3-7 days 2/24/2016 17:51
134518 PIMS ePermits 10,000 $ maximum limit 2/7/2016 11:05 Resolved Greg Bomsta Edina Maria Rucke 2/19/2016 15:00 Maria Rucke Medium - 3-7 days 2/19/2016 15:00
134519 PIMS Question about eScheduling 2/7/2016 12:06 Resolved Cindy Hintze Coon Rapids Maria Rucke 2/26/2016 5:54 Maria Rucke Medium - 3-7 days 2/26/2016 5:54
134520 JDE HR/Payroll Password Reset Please 2/7/2016 13:18 Resolved Jim Oelhafen St. Louis Park Nikki Heinbuch 2/8/2016 7:56 Nikki Heinbuch Medium - 3-7 days 2/8/2016 8:08
134521 PIMS RE: Reset password - PayPal Manager site - 2/7/2016 14:40 Resolved Maria Rucke LOGIS Maria Rucke 2/8/2016 8:34 Maria Rucke Medium - 3-7 days 2/8/2016 8:34
134522 PIMS PayPal Manager - password 2/7/2016 15:26 Resolved Maria Rucke LOGIS Maria Rucke 2/24/2016 17:50 Maria Rucke Medium - 3-7 days 2/24/2016 17:50
134523 Service Desk Decommission lo-econnect3, 4, 5, 6 2/7/2016 17:15 Resolved Kevin Pikkaraine LOGIS Carl Pearson 2/19/2016 10:56 Carl Pearson Medium - 8-14 days 2/19/2016 11:09
134524 Systems Group Create a message switch for RCECC 2/7/2016 20:37 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Jeff Sibell 2/10/2016 11:32 Jeff Sibell Medium - 3-7 days 2/25/2016 8:40
134525 RecTracMinnetonka: WEBTRAC-UNABLE TO MARK TRANSACTION AT
PNP2/8/2016 5:39 Resolved Kelly O'Dea Minnetonka Paul Norton 2/9/2016 8:55 Paul Norton Medium - 3-7 days 2/8/2016 13:00
134526 RecTrac FW: Online registration - client says credit card is not valid 2/8/2016 5:55 Resolved Kelly O'Dea Minnetonka Paul Norton 2/16/2016 9:22 Kelly O'Dea Medium - 3-7 days 2/16/2016 9:22
134528 Utility Billing missing accts from land use report 2/8/2016 6:38 Resolved Donna Gause Minnetonka Pam Kummer 2/11/2016 9:12 Pam Kummer Critical - 1 day 2/11/2016 9:12
134529 JDE HR/Payroll Need password reset 2/8/2016 7:31 Resolved David Goergen Edina Nikki Heinbuch 2/8/2016 7:59 David Goergen Medium - 3-7 days 2/8/2016 8:08
134530 Network Services replication and DNS cleanup 2/8/2016 7:34 Resolved Nikki Farrow St. Louis Park Brian Peterson 2/11/2016 10:41 Brian Peterson Medium - 3-7 days 2/11/2016 10:12
134531 Utility Billing ACH Archived Batch Empty 2/8/2016 7:56 Resolved Beth Marshall Richfield Connie Dalsen 2/8/2016 8:11 Connie Dalsen Medium - 3-7 days 2/8/2016 8:07
134532 Infrastructure Group 10Gb link is down 2/8/2016 7:57 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Vu Pham 2/23/2016 7:38 Vu Pham Medium - 3-7 days 2/23/2016 7:38
134534 Utility Billing Infinity.Link Help Email Address 2/8/2016 8:32 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 2/8/2016 10:21 Connie Dalsen Medium - 3-7 days 2/8/2016 10:21
134535 Network Services new patrol officers 2/8/2016 8:37 Resolved Joanne Paul Golden Valley 2/10/2016 10:54 Joanne Paul Medium - 3-7 days 2/10/2016 10:51
134536 PIMS Pims help on corrections screen 2/8/2016 8:38 Resolved Jeff Munsterteiger Apple Valley Maria Rucke 2/25/2016 9:28 Maria Rucke Medium - 3-7 days 2/25/2016 9:28
134537 Network Services AnyConnect and PMDC issues 2/8/2016 8:49 Resolved Todd Franklin Lonsdale Jason Stickler 2/8/2016 8:51 Jason Stickler Medium - 3-7 days 2/8/2016 8:51
134538 Service Desk Order up 2/8/2016 8:54 Resolved James Goldenstein Eden Prairie Lori Hackett 2/18/2016 10:53 Lori Hackett Medium - 3-7 days 2/18/2016 10:53
134539 Infrastructure Group Old Core Review 2/8/2016 8:54 Resolved Mario Jara Bloomington John Wondra 2/12/2016 10:46 John Wondra High - 2 days 2/12/2016 10:46
134540 Utility Billing HUC Connection Issues? 2/8/2016 8:56 Resolved Connie Dalsen LOGIS Connie Dalsen 3/9/2016 13:38 Connie Dalsen Medium - 3-7 days 3/9/2016 13:38
134541 PIMS PIMS - Not allowing inspection results 2/8/2016 8:58 Resolved Tim FoxMetropolitan
Airports CommissionMaria Rucke 2/19/2016 9:03 Maria Rucke Medium - 3-7 days 2/19/2016 9:03
134542 Utility Billing Seeing printed letters? 2/8/2016 9:08 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/8/2016 10:33 Connie Dalsen Medium - 3-7 days 2/8/2016 10:33
134543 JDE Finance Recurring Voucher - Batch 14617 2/8/2016 9:11 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 2/18/2016 16:21 Jill Davis Medium - 3-7 days 2/18/2016 16:21
134544 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/8/2016 9:12 Resolved Janelle Crossfield Minnetonka Nikki Heinbuch 2/8/2016 9:19 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:21
134545 Utility BillingEmail Address for Future EMail/Ebill Deliveries on Robbinsdale
eUtilityBilling New User Registration Email2/8/2016 9:14 Resolved Utilities Robbinsdale Pam Kummer 2/10/2016 7:50 Pam Kummer Medium - 3-7 days 2/10/2016 7:50
134546 Service Desk VPN Token - Replacement 2/8/2016 9:18 Resolved Matthew Haga Crystal Peter Carlson 2/8/2016 9:25 Matthew Haga Medium - 3-7 days 2/8/2016 9:28
134547 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/8/2016 9:19 Resolved Matthew Struck Minnetonka Nikki Heinbuch 2/8/2016 9:22 Nikki Heinbuch Medium - 3-7 days 2/8/2016 9:23
Page 51 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134548 Public Safety CAD CAD data request 2/8/2016 9:26 Resolved Mike Aschenbrener Mendota Heights Cassy Stickler 3/9/2016 9:49 Mike Aschenbrener Medium - 3-7 days 3/9/2016 9:49
134549 Systems Group Allow access to root hint DNS servers 2/8/2016 9:40 Resolved Nikki Farrow St. Louis Park Brian Peterson 2/9/2016 8:10 Brian Peterson Medium - 3-7 days 2/9/2016 8:10
134550 Infrastructure Group HR Fax to Email is not working 2/8/2016 9:45 Resolved Dustin Hammond St. Louis Park Jude Giron 2/8/2016 11:36 Jude Giron Medium - 3-7 days 2/8/2016 11:37
134551 Service Desk Pipe Gall Phone (651-675-5264) is not registering 2/8/2016 9:47 Resolved Ron Waara Eagan Joe Rader 3/4/2016 11:01 Joe Rader Medium - 3-7 days 3/4/2016 11:01
134552 Service Desk Websense issues, assistance may be requested 2/8/2016 9:50 Resolved Stefan Bakken Lakeville Joe Rader 2/8/2016 10:36 Joe Rader Medium - 3-7 days 2/8/2016 10:36
134553 JDE Finance Filing 1099s with IRS 2/8/2016 9:50 Resolved Angie McIntire Ramsey Jill Davis 2/8/2016 10:37 Angie McIntire Medium - 3-7 days 2/19/2016 7:28
134555 Infrastructure Group Internet for CTN Trucks 2/8/2016 9:52 Resolved Josh Udvig Coon Rapids Vu Pham 2/22/2016 8:29 Vu Pham Medium - 3-7 days 2/22/2016 8:29
134556 Utility Billing Error with the exception rpt 2/8/2016 9:54 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 2/8/2016 11:22 Pat Lindquist Medium - 3-7 days 2/8/2016 11:22
134558 JDE HR/Payroll R56F06156 REPORT EE 105246 2/8/2016 10:29 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/8/2016 14:36 Nancy Hilary Medium - 3-7 days 2/8/2016 13:18
134560Public Safety
DevelopmentHCSO Query to Inform RMS duplicating? 2/8/2016 10:42 Resolved Sue Setter Maple Grove Matt O'Brien 2/15/2016 12:44 Lisa Storey Medium - 3-7 days 2/15/2016 12:44
134561 Network Services WARNING message from VNXe (ecc-vnxe). 2/8/2016 10:46 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/16/2016 9:34 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 9:34
134562 Utility Billing CYCLE 1 ACTIVE RADIO READ ACCOUNTS 2/8/2016 10:51 Resolved Tammy Geurkink Golden Valley Pam Kummer 3/3/2016 15:50 Erin Nielsen Medium - 3-7 days 3/3/2016 15:50
134563 Public Safety Mobiles Problems with Kraig Vesel's VPN token 2/8/2016 10:56 Resolved Robyn Chapman Eagan Jason Ehlers 2/9/2016 11:33 Jason Ehlers Medium - 3-7 days 2/9/2016 11:33
134564 Systems Group PS Staff access to LO_TSTRN_MOB SQL 2/8/2016 11:00 Resolved Matt O'Brien LOGIS John Paulsen 2/8/2016 15:14 John Paulsen Medium - 3-7 days 2/8/2016 15:14
134565 GIS Map not loading 2/8/2016 11:00 Resolved Jason Fredrickson Ramsey Ben Verbick 2/8/2016 16:10 Ben Verbick High - 2 days 2/8/2016 16:10
134566Public Safety
DevelopmentHCSO Query to Inform RMS duplicating? 2/8/2016 11:05 Resolved Lisa Storey LOGIS Matt O'Brien 2/15/2016 12:43 Matt O'Brien Medium - 3-7 days 2/15/2016 12:44
134567 Infrastructure Group ASA & VG install 2/8/2016 11:17 Resolved Dean Busch Robbinsdale Vu Pham 3/4/2016 10:00 Vu Pham Medium - 3-7 days 3/4/2016 10:00
134568 Service Desk Entrust Tokens 2/8/2016 11:20 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/16/2016 8:56 Joe Rader Medium - 3-7 days 2/16/2016 8:57
134569 Service Desk New VPN User 2/8/2016 11:22 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/8/2016 13:52 Joe Rader Medium - 3-7 days 2/8/2016 13:51
134570 Special AssessmentsAnnual Deferral Letters - create a letter that will go to both
taxpayer and owner2/8/2016 11:44
Pending Client
ResponseLynn Moser St. Paul Sue Christiansen 3/1/2016 13:20 Sue Christiansen
Project - no specified
due date
134571 Utility Billing Woodbury RE: Cancel On Line Account 2/8/2016 11:45 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/8/2016 11:55 Pat Lindquist Medium - 3-7 days 2/8/2016 11:55
134572 JDE Finance doscuscan - delete batch BIB5E 2/8/2016 11:50 Resolved Lisa Reiten Apple Valley Jill Davis 2/8/2016 12:58 Jill Davis Medium - 3-7 days 2/8/2016 12:58
134573 Utility Billing cancel On Line Account 2/8/2016 11:50 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/8/2016 12:00 Pat Lindquist Medium - 3-7 days 2/8/2016 12:00
134574 Utility Billing BILL CHANGE 2/8/2016 11:53 Resolved Carissa Hoyt New Hope Connie Dalsen 2/24/2016 8:26 Connie Dalsen Medium - 8-14 days 2/24/2016 8:26
134575 Network Services EA SSL Status on LOGIS Apps 2/8/2016 12:13 Resolved Dan Cook Eagan Dimitrios Hilton 4/12/2016 10:44 Dimitrios Hilton Medium - 3-7 days 4/12/2016 10:44
134576 JDE HR/Payroll Employees locked by another payroll 2/8/2016 12:26 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 2/9/2016 8:57 Kathy Jo Price Medium - 3-7 days 2/9/2016 9:50
134577 PIMS Issue with refuse and recycling hauler fee 2/8/2016 12:46 Resolved Christina Scipioni Eagan Maria Rucke 2/10/2016 10:12 Maria Rucke Medium - 3-7 days 2/10/2016 10:12
134578 Network Services BTS Networking for New Cameras 2/8/2016 12:56 Resolved Tyre FantMinnesota Transit
AuthorityJohn Wondra 3/4/2016 10:15 John Wondra Medium - 3-7 days 3/4/2016 10:15
134579 JDE Finance New Check Signature 2/8/2016 13:12 Resolved Connie Neubeck St. Louis Park Dave Schleicher 2/12/2016 7:06 Dave Schleicher Medium - 3-7 days 2/12/2016 7:06
134580 Network Services Symantec Renewal - RCECC 2/8/2016 13:15 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 2/17/2016 14:08 Lori Hackett Medium - 3-7 days 2/17/2016 13:39
134581 Utility Billing Email Delete 2/8/2016 13:34 Resolved Carissa Hoyt New Hope Pat Lindquist 2/9/2016 10:35 Pat Lindquist Medium - 3-7 days 2/9/2016 10:35
134582 Service Desk vCenter Password 2/8/2016 13:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/10/2016 9:02 Peter Carlson Medium - 3-7 days 2/10/2016 9:02
134583 RecTracGolden Valley: WEBTRAC-UNABLE TO MARK TRANSACTION AT
PNP2/8/2016 13:37 Resolved Kris Wiinikainen Golden Valley Sue Christiansen 2/26/2016 7:18 Sue Christiansen Medium - 3-7 days 2/26/2016 7:18
134584 PIMS Restore of PIMS ED into PIMS KEEP 2/8/2016 13:51 Resolved Jane Watje LOGIS Maria Rucke 2/9/2016 13:24 Maria Rucke Medium - 3-7 days 2/9/2016 13:24
134585 Infrastructure Group Wireless port information on dome switch 2/8/2016 13:55 Resolved Marc Gade West St. Paul Virginia Vaske 2/9/2016 9:56 Virginia Vaske Medium - 3-7 days 2/9/2016 9:57
134586 Network Services 2016 LOGIS Annual Pen Test 2/8/2016 13:57 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/9/2016 8:44 Dimitrios Hilton Medium - 3-7 days 5/9/2016 8:45
134587 Service Desk VPN Soft token access for LOGIS Pen Tester 2/8/2016 14:09 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/6/2016 8:31 Peter Carlson Medium - 3-7 days 4/6/2016 8:31
134588 JDE HR/Payroll JHoffman2 not working in Filezilla 2/8/2016 14:10 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 2/8/2016 14:12 Nancy Hilary Medium - 3-7 days 2/8/2016 14:12
134589 Network Services IDS/IPS/WAF Alert Suppression during Pen Test Time Window 2/8/2016 14:12 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/6/2016 8:29 Dimitrios Hilton Medium - 3-7 days 4/6/2016 8:29
134590 Network Services Setup Pen Test Kali Linux machine for Internal Pen Test 2/8/2016 14:15 Resolved Dimitrios Hilton LOGIS Brian Peterson 3/18/2016 13:08 Brian Peterson Medium - 3-7 days 3/18/2016 13:08
134591 Public Safety Mobiles Need Citation Type imported into ECR 2/8/2016 14:59 Resolved Jason Ehlers LOGIS Matt O'Brien 2/10/2016 9:54 Matt O'Brien Medium - 3-7 days 2/10/2016 9:54
134592 Service Desk Websense Issue? 2/8/2016 16:19 Resolved Jeff Dulac Minnetonka Peter Carlson 3/8/2016 13:56 Peter Carlson Medium - 3-7 days 3/8/2016 13:57
Page 52 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134593 Systems Group Ramsey- Remote Website Updates 2/8/2016 16:23 Resolved Jason Fredrickson Ramsey Jeff Sibell 3/7/2016 10:22 Jeff Sibell Medium - 3-7 days 3/7/2016 10:22
134594 Service Desk PC resources needed. 2/8/2016 16:31 Resolved John Wondra LOGIS Peter Carlson 2/9/2016 8:03 Peter Carlson High - 2 days 2/16/2016 7:30
134595 JDE HR/Payroll New EE Personal Leave EE 118398 2/8/2016 16:32 Resolved Eve Lomaistro New Hope Nancy Hilary 2/9/2016 9:05 Eve Lomaistro Medium - 3-7 days 2/9/2016 11:37
134596 Utility Billing Void a transaction in CIS Infinity. 2/8/2016 16:50 Resolved Jane Yang Robbinsdale Pam Kummer 2/9/2016 10:34 Pam Kummer Medium - 3-7 days 2/9/2016 10:34
134597 Special Assessments RH - 70351701 into an Excel Document 2/9/2016 5:56 Resolved Kelly Peterson Rochester Norb Vossen 3/1/2016 11:28 Norb Vossen Medium - 3-7 days 3/1/2016 11:28
134598 Property Data MI - Delete PID Message from Michele Gelo - 8221 2/9/2016 7:00 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/9/2016 8:26 Norb Vossen Medium - 3-7 days 2/9/2016 8:26
134599 PIMS Request For License Inspection Notice Report 2/9/2016 7:09 Resolved Jeff Alger New Hope Judd Harper 2/29/2016 10:31 Jeff Alger Medium - 3-7 days 2/29/2016 10:31
134600 Tracker AdminPlease set up Darin Nelson in PhaseWare - he is the new
Finance Director at the City of Shakopee2/9/2016 7:30 Resolved Dave Schleicher LOGIS Sue Christiansen 2/9/2016 7:48 Dave Schleicher Medium - 3-7 days 2/9/2016 7:44
134601 Service DeskPlease set up Darin Nelson in email - he is the new Finance
Director at the City of Shakopee2/9/2016 7:35 Resolved Dave Schleicher LOGIS Peter Carlson 2/9/2016 9:12 Dave Schleicher Medium - 3-7 days 2/9/2016 8:53
134602 Service Desk Quote Equipment for Burnsville Transit Station 2/9/2016 7:59 Resolved Tyre FantMinnesota Transit
AuthorityLori Hackett 2/25/2016 10:26 Lori Hackett Medium - 3-7 days 2/25/2016 10:26
134603 Network ServicesEnabling SEP Client Uninstall protection, per PCI requirements
5.32/9/2016 8:01 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 2/9/2016 8:44 Dimitrios Hilton Medium - 3-7 days 2/9/2016 8:44
134604 JDE HR/PayrollQuestion on entering past employees with Retiree Health
Savings Plan2/9/2016 8:03
Pending Client
ResponseTessa Vacek Minnetonka Nancy Hilary 2/23/2016 13:56 Nancy Hilary Medium - 3-7 days
134605 PIMS Willmar Conversion - PIMS 2/9/2016 8:09 In Progress Maria Rucke LOGIS Maria Rucke 3/18/2016 14:48 Maria Rucke Medium - 3-7 days
134606 JDE Finance Tung - items in Auto Voucher Timeout 2/9/2016 8:10 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 8:34 Jill Davis Medium - 3-7 days 2/10/2016 8:34
134607 JDE Finance 2017 Budget Form 2/9/2016 8:20 Resolved Robin Hanson Farmington Dave Schleicher 2/11/2016 11:20 Dave Schleicher Medium - 3-7 days 2/11/2016 11:20
134608 RecTrac Question Prompts 2/9/2016 8:39 Resolved Amy Grannes Eagan Paul Norton 2/9/2016 13:33 Paul Norton Critical - 1 day 2/9/2016 13:33
134609 Network Services Two items 2/9/2016 8:40 Resolved Shawn Christie NWCT Lori Hackett 2/17/2016 13:48 Lori Hackett Medium - 3-7 days 2/17/2016 13:48
134610 Network Services Remove User 2/9/2016 8:51 Resolved Don Rambow White Bear Lake Chad Remick 2/9/2016 10:05 Chad Remick Medium - 3-7 days 2/9/2016 10:05
134611 PIMSApplication Fee was accidentally added to 2 manually entered
permits2/9/2016 8:52 Resolved Jackie Onischuk Edina Maria Rucke 2/9/2016 13:54 Maria Rucke Medium - 3-7 days 2/9/2016 13:54
134612 Service Desk Install Nagios RCCEC server 2/9/2016 8:53 Resolved Jeff Sibell LOGIS Joe Rader 2/17/2016 10:38 Joe Rader Medium - 3-7 days 2/17/2016 10:38
134613 Service Desk Comm Vault install RCCEC Server 2/9/2016 8:56 Resolved Jeff Sibell LOGIS Scott Crocker 2/16/2016 8:56 Scott Crocker Medium - 3-7 days 2/16/2016 8:56
134615 JDE HR/Payroll Interim Check 2/9/2016 9:12 Resolved Patti Kent Shakopee Nikki Heinbuch 2/9/2016 9:30 Nikki Heinbuch Medium - 3-7 days 2/9/2016 9:50
134616 Utility Billing Woodbury Cancel E-Account 2/9/2016 9:13 Resolved Kimberly Coulter Woodbury Pat Lindquist 2/9/2016 10:32 Pat Lindquist Medium - 3-7 days 2/9/2016 10:32
134617 Network Services Configure Airport switchport for public wifi 2/9/2016 9:18 Resolved Ian Hardie South St. Paul Adam Maloney 2/9/2016 10:18 Adam Maloney Medium - 3-7 days 2/9/2016 10:18
134618 Infrastructure Group Fix overlapping IP addresses 2/9/2016 9:37 Resolved Marc Gade West St. Paul Virginia Vaske 2/9/2016 10:49 Virginia Vaske Medium - 3-7 days 2/9/2016 10:50
134619 Infrastructure Group ST Paul Fire Network/Ramsey County 2/9/2016 9:39 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 2/9/2016 10:41 Adam Maloney Medium - 3-7 days 2/9/2016 10:40
134620Public Safety
DevelopmentRequest to email report 2/9/2016 9:49 Resolved Stephanie Mellesmoen Apple Valley John Rogers 2/9/2016 10:41 John Rogers High - 2 days 2/9/2016 10:41
134621 Infrastructure Group LS2 Changes 2/9/2016 9:57 Resolved James Goldenstein Eden Prairie Vu Pham 2/9/2016 13:42 Vu Pham Medium - 3-7 days 2/9/2016 13:42
134622 Infrastructure Group Add New WAP to WSP Controller 2/9/2016 10:01 Resolved Marc Gade West St. Paul Adam Maloney 2/9/2016 13:18 Adam Maloney High - 2 days 2/9/2016 13:18
134623 JDE Finance Please delete final page - batch BIB6E 2/9/2016 10:14 Resolved Brandi Aitkin Apple Valley Jill Davis 2/9/2016 11:02 Brandi Aitkin Medium - 3-7 days 2/9/2016 11:20
134624 JDE HR/Payroll JD password reset 2/9/2016 10:17 Resolved Joshua Link Edina 2/9/2016 18:52 Joshua Link Medium - 3-7 days 2/10/2016 7:13
134625 Service Desk Please install Nagios on these 4 new servers at BC: 2/9/2016 10:18 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 11:12 Joe Rader Medium - 3-7 days 2/17/2016 11:12
134626 Public Safety General FW: New OPD patrol officers 2/9/2016 10:18 Resolved Jill BondhusRice/Steele
Consolidated PSAPJason Ehlers 2/18/2016 8:01 Jason Ehlers Medium - 3-7 days 2/18/2016 8:01
134628 Service Desk Cisco Password 2/9/2016 10:35 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/9/2016 13:14 Peter Carlson Medium - 3-7 days 2/12/2016 13:33
134629 Infrastructure Group Update network diagram 2/9/2016 10:36 Resolved Marc Gade West St. Paul Virginia Vaske 3/30/2016 14:55 Jack IsraelProject - no specified
due date3/30/2016 14:56
134630 JDE Finance PCARD question 2/9/2016 10:37 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/10/2016 18:29 Dave Schleicher Medium - 3-7 days 2/10/2016 18:29
134631 Infrastructure Group HC fiber connections via GV, SLP, ED 2/9/2016 10:38Pending
MiscellaneousClint Pires St. Louis Park Jack Israel 4/27/2016 15:11 Jack Israel Medium - 3-7 days
134632 Special Assessments SP - Assessment Details - Closed Reason 2017 IDT 2/9/2016 10:40 Resolved Lynn Moser St. Paul Norb Vossen 2/9/2016 10:42 Norb Vossen Medium - 3-7 days 2/9/2016 10:42
134633 Infrastructure Group Open access to TriTech RMS & FBR for BC, CY, GV, RI, RO 2/9/2016 10:53 Resolved Lisa Storey LOGIS Jude Giron 3/21/2016 8:36 Lisa Storey Medium - 3-7 days 3/21/2016 8:41
134634 JDE Finance Tung - Activate Requisition field 2/9/2016 10:55 Resolved Lisa Reiten Apple Valley Jill Davis 2/9/2016 10:58 Jill Davis Medium - 3-7 days 2/9/2016 10:58
134635 PIMS MI - New PIMS user Tom Dietrich 2/9/2016 10:58 Resolved Noel Westphal Minnetonka Norb Vossen 2/9/2016 10:59 Norb Vossen Medium - 3-7 days 2/9/2016 10:59
134636 Network Services sl-csr switch 5 PS B not responding 2/9/2016 11:00 Resolved Dustin Hammond St. Louis Park Adam Maloney 2/9/2016 15:01 Adam Maloney Medium - 3-7 days 2/9/2016 14:46
Page 53 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134637 JDE HR/Payroll Employee Termination 2/9/2016 11:06 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/9/2016 12:19 Denise Heimerman Medium - 3-7 days 2/9/2016 11:32
134638 Public Safety Records New User - Maxwell Pung 2/9/2016 11:08 Resolved Stefan Bakken Lakeville 2/10/2016 9:19 Rich Sonenblum Medium - 3-7 days 2/10/2016 9:19
134639 Network Services 2016 LOGIS PCI Risk Assessment 2/9/2016 11:13 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:01 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:01
134640 Network Services Phone issues - Replace Phone 2/9/2016 11:18 Resolved Jason Ehlers LOGIS Peter Carlson 2/19/2016 8:44 Peter Carlson Medium - 3-7 days 2/19/2016 8:44
134641 JDE HR/Payroll New Employee - Dietrich 2/9/2016 11:21 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/9/2016 11:37 Dave Schleicher Medium - 3-7 days 2/9/2016 11:37
134642 RecTracCrystal: Two Problems: ZZZ user locked out; Button Missing from
Favorites Banner2/9/2016 11:40 Resolved Nancy Johnson Crystal Paul Norton 2/9/2016 11:47 Paul Norton Medium - 3-7 days 2/9/2016 11:47
134643 Service Desk Memory Quote - HP Z420 Workstation 2/9/2016 11:42 Resolved Shawn Christie NWCT Lori Hackett 3/23/2016 8:56 Lori Hackett Medium - 3-7 days 3/23/2016 8:56
134644 RecTrac Eagan: URGENT: Webtrac Rule 2/9/2016 12:19 Resolved Jared Flewellen Eagan Paul Norton 2/10/2016 14:14 Paul Norton Medium - 3-7 days 2/10/2016 14:14
134645 RecTrac WebTrac Corrections 2/9/2016 12:20 Resolved Jared Flewellen Eagan Paul Norton 2/9/2016 13:37 Paul Norton Medium - 3-7 days 2/9/2016 13:37
134646 Infrastructure GroupChanges to the access-lists and firewall for the Projectdox
server.2/9/2016 12:52 Resolved Clint Pires St. Louis Park John Wondra 2/16/2016 11:42 John Wondra Medium - 3-7 days 2/16/2016 11:42
134647 Network Services QRadar 7.2.6 Upgrade 2/9/2016 13:05 New Dimitrios Hilton LOGIS Dimitrios HiltonProject - no specified
due date
134648 Service DeskATA Fax not working, no dial tone at REC - Needs a replacement
ATA2/9/2016 13:08 Resolved Roger Anderson Hutchinson Carl Pearson 2/18/2016 13:41 Roger Anderson Medium - 3-7 days 2/18/2016 13:41
134649 Infrastructure GroupNeed ASA port check, Cash Receipting broken again on Police
pc.2/9/2016 13:20 Resolved Roger Anderson Hutchinson John Wondra 2/16/2016 10:57 Roger Anderson Medium - 3-7 days 2/16/2016 10:57
134650 PIMSPIMS/ePermit Enh - Change verbiage on Plan Association section
in ePermits2/9/2016 13:20 Ready for Release Maria Rucke LOGIS Maria Rucke 5/20/2016 15:05 Maria Rucke
Project - no specified
due date
134651 JDE Finance City specific versions of AR reports 2/9/2016 13:47 Resolved Clara Hilger South St. Paul Jill Davis 3/7/2016 10:31 Jill Davis Medium - 3-7 days 3/7/2016 10:31
134652 JDE HR/Payroll interims 2/9/2016 13:51 Resolved Greg Moeller Crystal Nikki Heinbuch 2/9/2016 14:06 Nikki Heinbuch Medium - 3-7 days 2/9/2016 14:17
134653 JDE Finance Tungsten 2/9/16 check run missing 1 image 2/9/2016 13:53 Resolved Sheri Robertson Maple Grove 2/11/2016 8:52 Dave Schleicher Medium - 3-7 days 2/11/2016 8:52
134654 PIMS Application Fee added incorrectly (manually) 2/9/2016 13:54 Resolved Jackie Onischuk Edina Maria Rucke 2/25/2016 9:39 Maria Rucke Medium - 3-7 days 2/25/2016 9:39
134655 Network Services Assist with Install on Citrix Server 2/9/2016 14:18 Resolved Lisa Storey LOGIS Brian Peterson 2/11/2016 9:50 Brian Peterson Medium - 3-7 days 2/11/2016 9:50
134656 Network Services SQL replication fails intermittently - distribution agent error 2/9/2016 14:23 Resolved Matt O'Brien LOGIS Kevin Pikkaraine 3/24/2016 8:28 Matt O'BrienProject - no specified
due date3/24/2016 8:28
134657 JDE HR/Payroll 2 Interims 2/9/2016 14:43 Resolved Carrie Person Edina Nikki Heinbuch 2/9/2016 14:50 Nikki Heinbuch Medium - 3-7 days 2/9/2016 14:54
134658 JDE HR/Payroll EE 112742 Benefit Enrollment 2/9/2016 14:49 Resolved Julie Nowlan Coon Rapids Nancy Hilary 2/10/2016 16:26 Julie Nowlan Medium - 3-7 days 2/11/2016 7:08
134659 Utility Billing Hard delete 2/9/2016 14:50 Resolved Deb Montilino St. Louis Park Pam Kummer 2/10/2016 12:24 Pam Kummer Medium - 3-7 days 2/10/2016 12:24
134660 PIMS Question about deleting duplicate licenses 2/9/2016 15:00 Resolved Kari Mahan St. Louis Park Maria Rucke 3/8/2016 18:24 Maria Rucke Medium - 3-7 days 3/8/2016 18:24
134661 Utility Billing Bank Auto Pay issue 2/9/2016 15:11 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/10/2016 8:21 Pat Lindquist Medium - 3-7 days 2/10/2016 8:21
134662 Utility Billing adjustments 2/9/2016 15:17 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/9/2016 16:41 Pat Lindquist Medium - 3-7 days 2/9/2016 16:41
134663 JDE Finance Purchasing card report for Council 2/9/2016 15:21 Resolved Ayca Andrews Eden Prairie Jill Davis 2/10/2016 8:22 Ayca Andrews Medium - 3-7 days 2/10/2016 7:09
134664 JDE Finance HELP - Ran FA Depr by Mistake on ALL Companies 2/9/2016 15:34 Resolved Wanita Williams Golden Valley Jill Davis 2/11/2016 8:43 Wanita Williams Medium - 3-7 days 2/11/2016 8:42
134665 Infrastructure Group Open more ports for MDM mobile device provisioning 2/9/2016 15:36 Resolved Andrew Olson (SB Inc) New Hope Jude Giron 2/16/2016 11:05 Andrew Olson (SB Inc) Medium - 3-7 days 2/17/2016 9:11
134666 PIMS Questions about printing 2/9/2016 16:07 Resolved Nick Lovejoy Edina Maria Rucke 2/19/2016 9:03 Maria Rucke Medium - 3-7 days 2/19/2016 9:03
134667 PIMS Outstanding Escrow for Finance - Details Report Question 2/9/2016 16:13 Resolved Katy Hauan Ramsey Maria Rucke 2/17/2016 9:22 Maria Rucke Medium - 3-7 days 2/17/2016 9:22
134668Public Safety
DevelopmentTTRMS APS Import Error - 272716400119 2/9/2016 17:31 Resolved Matt O'Brien LOGIS 2/11/2016 14:55 Matt O'Brien Medium - 3-7 days 2/11/2016 14:55
134669 JDE Finance Logis Password 2/9/2016 19:39 Resolved Heidi SolheidMinnesota Transit
AuthorityJill Davis 2/10/2016 9:01 Heidi Solheid Medium - 3-7 days 2/10/2016 7:11
134670 Service Desk NETWORK SERVICES: LOGIS Password Change 2/10/2016 5:17 Resolved Janelle Day LOGIS 2/12/2016 9:17 Peter Carlson Medium - 3-7 days 2/12/2016 9:17
134672 JDE HR/Payroll Password Reset 2/10/2016 6:46 Resolved Douglas May Edina Dave Schleicher 2/10/2016 7:15 Dave Schleicher Medium - 3-7 days 2/10/2016 7:15
134673 Network Services Front Desk Main Number is not going to Voicemail After Hours 2/10/2016 7:54 Resolved Beth Yurchisin Golden Valley Chad Remick 2/16/2016 10:56 Chad Remick Medium - 3-7 days 2/16/2016 10:56
134674 RecTrac VIC won't start at LA Heritage Center (button is red) 2/10/2016 8:18 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/10/2016 10:21 Sue Christiansen Medium - 3-7 days 2/10/2016 10:21
134675 JDE HR/Payroll Interims for review 2/10/2016 8:29 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/10/2016 9:08 Nikki Heinbuch Medium - 3-7 days 2/10/2016 9:07
134676 Network Services High Prioriity-Citrix Password Reset 2/10/2016 8:48 Resolved Lynn Vasquez Eagan Peter Carlson 2/11/2016 8:04 Peter Carlson Medium - 3-7 days 2/11/2016 8:04
134677 Service Desk JDE Restore 2/10/2016 8:48 Resolved Jill Davis LOGIS Peter Carlson 2/10/2016 9:26 Jill Davis Medium - 3-7 days 2/10/2016 10:34
134678 Utility Billing Credit Cards do no balance 2/10/2016 8:49 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/16/2016 11:09 Pat Lindquist Medium - 3-7 days 2/16/2016 11:09
134679 Network Services RE: High Prioriity-Citrix Password Reset AMENDED 2/10/2016 8:49 Resolved Lynn Vasquez Eagan Peter Carlson 2/10/2016 15:20 Peter Carlson Medium - 3-7 days 2/10/2016 15:20
134680 RecTracMaple Grove: VIC service is not working and POS screens are
blank (VSI Ticket #1227436)2/10/2016 8:52 Resolved Lisa Jost Maple Grove Sue Christiansen 2/10/2016 15:06 Sue Christiansen Medium - 3-7 days 2/10/2016 15:06
134681 Infrastructure Group Infrastructure Changes for server RCE_TS_MS 2/10/2016 8:59 Resolved Jeff Sibell LOGIS John Wondra 2/23/2016 13:45 Jeff Sibell Medium - 3-7 days 2/25/2016 8:40
Page 54 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134682 Network Services Sue Setter logis account 2/10/2016 8:59 Resolved Matt Henning Maple Grove Peter Carlson 2/10/2016 9:05 Peter Carlson Medium - 3-7 days 2/10/2016 9:06
134683 Network Services Websense 2/10/2016 9:01 Resolved Tom Tumms Maple Grove Peter Carlson 2/16/2016 14:06 Tom Tumms Medium - 3-7 days 2/16/2016 14:23
134684 Infrastructure Group Change Ice arena WAP port 2/10/2016 9:01 Resolved Marc Gade West St. Paul Virginia Vaske 2/18/2016 10:19 Virginia Vaske Medium - 3-7 days 2/18/2016 10:19
134685 Utility Billing Advance Search Questions 2/10/2016 9:13 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/24/2016 8:56 Bridget Mehrman Medium - 8-14 days 2/24/2016 8:38
134686 JDE HR/Payroll Remove JDE access for termed employee's 2/10/2016 9:35 Resolved Gina Dwyer Eagan Dave Schleicher 2/10/2016 10:38 Dave Schleicher Medium - 3-7 days 2/10/2016 10:38
134687 JDE HR/Payroll Please re-enable JDE account 2/10/2016 9:35 Resolved Brian Kluck
Dakota
Communications
Center
Dave Schleicher 2/10/2016 9:39 Dave Schleicher Medium - 3-7 days 2/10/2016 9:39
134688 PIMS RE: Contractor List - Recent Duplicates 2/10/2016 9:38 Resolved Emily Becker New Hope Joe Soukup 5/26/2016 10:45 SystemProject - no specified
due date5/26/2016 10:44
134689 JDE Finance Tung - Column order update 2/10/2016 9:42 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 11:07 Lisa Reiten Medium - 3-7 days 2/10/2016 11:08
134690 JDE FinanceFW: You have work items in your DocuSphere Workflow GL
Coding inbox.2/10/2016 9:49 Resolved Lisa Reiten Apple Valley Jill Davis 2/10/2016 9:52 Jill Davis Medium - 3-7 days 2/10/2016 9:52
134691 Tracker Admin Please change Jen Tramp to Jen Hoffman in PhaseWare 2/10/2016 9:54 Resolved Dave Schleicher LOGIS Sue Christiansen 2/10/2016 10:10 Dave Schleicher Medium - 3-7 days 2/10/2016 10:08
134692 PIMS License Type Table Print Results report 2/10/2016 9:55 In Progress Jane Watje LOGIS Judd Harper 3/1/2016 9:28 Ray Jozwiak Medium - 3-7 days
134693Public Safety
DevelopmentTTRMS APS Import Error - 272716400118 2/10/2016 10:03 Resolved Matt O'Brien LOGIS 2/11/2016 14:55 Matt O'Brien Medium - 3-7 days 2/11/2016 14:55
134694 LOGIS Administration updating Logis display 2/10/2016 10:13 New Victoria Blackford LOGIS Mike Garris 2/10/2016 10:27 Victoria Blackford Medium - 3-7 days
134695 RecTrac Changing web display 2/10/2016 10:20 Resolved Dan Mueller Crystal Paul Norton 2/10/2016 15:13 Paul Norton Medium - 3-7 days 2/10/2016 15:14
134696 Special Assessments Reset PW for Diana Kling 2/10/2016 10:33 Resolved Kelly Peterson Rochester Judd Harper 2/10/2016 10:40 Judd Harper Medium - 3-7 days 2/10/2016 10:40
134697 RecTrac Eagan: Membership discounts 2/10/2016 10:43 Resolved Kristin Trembley Eagan Paul Norton 2/11/2016 8:46 Jared Flewellen Medium - 3-7 days 2/10/2016 12:31
134698 JDE HR/Payroll Rights to adjust accrual balances 2/10/2016 10:48 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/11/2016 8:06 Renee Korts Critical - 1 day 2/16/2016 8:18
134699 Utility Billing ACH batch 2/10/2016 10:59 Resolved Joanna Ip St. Louis Park Pam Kummer 2/10/2016 12:25 Pam Kummer Critical - 1 day 2/10/2016 12:25
134700 JDE HR/Payroll New ESS Users 2/10/2016 11:02 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/10/2016 13:11 Dave Schleicher Medium - 3-7 days 2/10/2016 13:11
134701 Infrastructure Group Bunker Hills port assignments 2/10/2016 11:06 Resolved Dave Sack Coon Rapids John Wondra 2/12/2016 10:44 John Wondra Medium - 3-7 days 2/12/2016 10:44
134702 Network Services ACH File not transferring to SLP Server 2/10/2016 11:13 Resolved Pam Kummer LOGIS Jeff Sibell 2/10/2016 11:46 Jeff Sibell Medium - 3-7 days 2/10/2016 11:46
134703 Utility Billing Help with a rate code 2/10/2016 11:24 Resolved Fiona Golden Minnetonka Connie Dalsen 2/25/2016 14:42 Fiona Golden Medium - 8-14 days 2/25/2016 14:06
134705 JDE FinanceCheck Printing to Multiple Payee's in Error - Want to Print One
Check2/10/2016 11:36 Resolved Dawn McGuire
Minnesota Transit
AuthorityJill Davis 2/10/2016 13:43 Jill Davis Medium - 3-7 days 2/10/2016 13:43
134706 JDE Finance Receivables reconciliation 2/10/2016 11:55 Resolved Carol Gass New Hope Jill Davis 2/16/2016 14:39 Carol Gass Medium - 3-7 days 2/29/2016 8:09
134707 JDE HR/Payroll Help with FileZilla 2/10/2016 12:14 Resolved Gina Dwyer Eagan Dave Schleicher 2/10/2016 12:56 Gina Dwyer Medium - 3-7 days 2/10/2016 12:40
134708 JDE HR/Payroll JDE ESS PW Reset 2/10/2016 12:16 Resolved Adam Knauer Golden Valley Dave Schleicher 2/10/2016 12:18 Dave Schleicher Medium - 3-7 days 2/10/2016 12:18
134709 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/10/2016 12:36 Resolved Amanda Mallet Minnetonka Dave Schleicher 2/10/2016 13:48 Amanda Mallet Medium - 3-7 days 2/10/2016 12:42
134710 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/10/2016 12:47 Resolved Clara Hilger South St. Paul Dave Schleicher 2/10/2016 15:07 Dave Schleicher Medium - 3-7 days 2/10/2016 15:07
134711 Systems Group RE: s2s494.com domain 2/10/2016 12:52 Resolved Tyre FantMinnesota Transit
AuthorityBrian Peterson 2/10/2016 14:11 Brian Peterson Medium - 3-7 days 2/10/2016 14:05
134712 Special Assessments RH - Regarding Billing Notice 2/10/2016 12:54 Resolved Kelly Peterson Rochester Norb Vossen 3/1/2016 11:30 Norb Vossen Medium - 3-7 days 3/1/2016 11:30
134716 JDE HR/Payroll ACA printing 2/10/2016 13:12 In Progress Cindi Joosten Lakeville Nancy Hilary 2/11/2016 9:29 Nancy Hilary Medium - 3-7 days
134717 JDE Finance DocuSphere Workflow - Process Instance Error 2/10/2016 13:18 Resolved DocuSphere Workflow System LOGIS Jill Davis 2/10/2016 13:48 Jill Davis Medium - 3-7 days 2/10/2016 13:48
134719 Special Assessments RH - payments 'closing' and mass payoff 2/10/2016 13:24 Ready for Release Eileen Schneider Rochester Norb Vossen 3/25/2016 9:29 SystemProject - no specified
due date
134721 Service Desk distribution list update 2/10/2016 13:29 Resolved Matt O'Brien LOGIS Peter Carlson 2/11/2016 8:15 Peter Carlson Medium - 3-7 days 2/11/2016 8:15
134722 Service Desk Restore data damaged by CryptoWall virus 2/10/2016 13:42 Resolved Rob Boerboom Farmington Joe Rader 2/16/2016 10:27 Joe Rader Medium - 3-7 days 2/16/2016 10:28
134723 Utility Billing WAV- Report 2/10/2016 13:50 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/10/2016 16:14 Katrina Mattson Medium - 3-7 days 2/10/2016 16:12
134724 Utility Billing Adding New Bill Codes 2/10/2016 13:52 Resolved Vicki Cullen Brooklyn Center Pam Kummer 3/23/2016 14:02 Pam Kummer Medium - 8-14 days 3/23/2016 14:02
134725 PIMS Contractor having trouble pulling an ePermit 2/10/2016 13:52 Resolved JoAnne Burr St. Louis Park Maria Rucke 2/14/2016 10:57 Maria Rucke Medium - 3-7 days 2/14/2016 10:57
134727 Network ServicesRemovals from LO UB Paypal Password Change Email
Distribution List2/10/2016 14:04 Resolved Connie Dalsen LOGIS Peter Carlson 2/11/2016 9:36 Peter Carlson Medium - 3-7 days 2/11/2016 9:36
134728 RecTrac Eagan: Expiring Credit Card Report 2/10/2016 14:25 Resolved Ruth Ebert Eagan Paul Norton 2/10/2016 14:29 Paul Norton Medium - 3-7 days 2/10/2016 14:28
134729 Utility Billing Not Responding 2/10/2016 14:26 Resolved Jenny Schoen Eden Prairie Connie Dalsen 2/25/2016 9:09 Connie Dalsen Medium - 3-7 days 2/25/2016 9:09
134730 Systems Group FW: Submitter's IP address 2/10/2016 14:30 Resolved Danny Barth Lakeville Jeff Sibell 2/25/2016 8:39 Jeff Sibell Medium - 3-7 days 2/25/2016 8:39
134732 JDE HR/Payroll ESS Terminations 2/10/2016 14:41 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/10/2016 15:21 Dave Schleicher Medium - 3-7 days 2/10/2016 15:21
Page 55 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134733 Infrastructure Group Dial in line for Dataworks call manager not functioning 2/10/2016 14:46 Resolved Jason Shostedt Richfield Jude Giron 2/16/2016 16:03 Jason Shostedt High - 2 days 2/16/2016 16:03
134734 RecTrac FW: Same Day Cr Card Refunds 2/10/2016 14:57 Resolved Dan Mueller Crystal Paul Norton 2/11/2016 10:16 Paul Norton Medium - 3-7 days 2/11/2016 10:16
134735 Service Desk Nagios 2/10/2016 14:58 Resolved James Goldenstein Eden Prairie Peter Carlson 2/11/2016 9:22 Peter Carlson Medium - 3-7 days 2/11/2016 9:22
134736 Systems Group CAD Training SQL CLR failures 2/10/2016 15:00 Resolved Matt O'Brien LOGIS John Paulsen 2/26/2016 7:53 John Paulsen High - 2 days 2/26/2016 7:53
134737 JDE HR/Payroll ESS password 2/10/2016 15:03 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/10/2016 15:33 Dave Schleicher Medium - 3-7 days 2/10/2016 15:33
134738 Infrastructure Group WLC Software Upgrade 2/10/2016 15:04 Resolved Josh Wilske Eagan John Wondra 2/19/2016 10:16 John Wondra Medium - 8-14 days 2/19/2016 10:16
134739 JDE HR/Payroll form 1094 2/10/2016 15:17 Resolved Wendy Brierley NWCT Nancy Hilary 2/10/2016 15:49 Wendy Brierley Medium - 3-7 days 2/10/2016 15:53
134740 Utility Billing Please hard delete these users from Infinity.link 2/10/2016 15:18 Resolved Beth Marshall Richfield Pat Lindquist 2/16/2016 11:06 Pat Lindquist Medium - 3-7 days 2/16/2016 11:06
134741 RecTrac Golden Valley: Activity questions "Disappearing" 2/10/2016 15:21 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/26/2016 9:33 Ross Tenaglia Medium - 3-7 days 4/26/2016 9:32
134742 Infrastructure Group ASA Updates 2/10/2016 15:21 Resolved Josh Wilske Eagan Virginia Vaske 2/26/2016 15:59 Virginia Vaske Medium - 8-14 days 2/26/2016 15:59
134743 JDE HR/Payroll enrollment outside benefit group report 2/10/2016 15:22 Resolved Wendy Brierley NWCT Nancy Hilary 2/11/2016 15:55 Nancy Hilary Medium - 3-7 days 2/18/2016 12:19
134744 Network Services Refresh EA TEST Database 2/10/2016 15:22 Resolved Pam Kummer LOGIS Jeff Sibell 2/11/2016 9:32 Jeff Sibell Medium - 3-7 days 2/11/2016 9:32
134745 Infrastructure Group New outside IP address 2/10/2016 15:53 Resolved Raoul Boudreau Burnsville Vu Pham 2/18/2016 8:22 Vu Pham Medium - 3-7 days 2/18/2016 8:22
134746 Service Desk Infortel Report 2/10/2016 16:13 Resolved Judy Fradenburgh Bloomington Peter Carlson 3/4/2016 13:18 Judy Fradenburgh Medium - 3-7 days 3/7/2016 7:55
134748 Systems Group memory usage high 2/10/2016 16:27 Resolved Matt O'Brien LOGIS John Paulsen 2/17/2016 13:21 John Paulsen High - 2 days 2/17/2016 13:21
134749 Service Desk Order 2 keyboard/mouse combos 2/10/2016 16:43 Resolved Kevin Pikkaraine LOGIS Carl Pearson 3/2/2016 9:29 Carl Pearson Medium - 3-7 days 3/2/2016 9:29
134750 Infrastructure Group Paging port down at Public Works 2/10/2016 18:33 Resolved Jeff Dulac Minnetonka Jason Stickler 2/23/2016 9:49 Jason Stickler Medium - 3-7 days 2/23/2016 9:49
134751 Special Assessments LA-Fund Balance report change - eliminate $0.00 2/11/2016 7:03 Resolved Dianne Quinnell Lakeville Norb Vossen 2/12/2016 11:24 Norb Vossen Medium - 3-7 days 2/12/2016 11:24
134752 Systems Group PROBLEM Service Alert -Disks is CRITICAL 2/11/2016 7:05 Resolved Peter Carlson LOGIS Jeff Sibell 2/12/2016 16:10 Jeff Sibell High - 2 days 2/12/2016 16:10
134753 Network Services AD Account Maintenance 2/11/2016 7:11 Resolved Justin March Richfield Peter Carlson 2/11/2016 9:50 Sue Christiansen Medium - 8-14 days 2/11/2016 9:45
134754 JDE HR/Payroll overpayment 2/11/2016 7:49 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 2/11/2016 13:45 Nikki Heinbuch Medium - 3-7 days 2/12/2016 9:06
134756 Special Assessments BC - Setup website for Brooklyn Center eProperty 2/11/2016 8:02 Internal Testing Jesse Anderson Brooklyn Center Norb Vossen 4/6/2016 10:29 Holly AmundsonProject - no specified
due date
134758 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/11/2016 8:11 Resolved Robin Shoen Minnetonka Dave Schleicher 2/11/2016 8:12 Dave Schleicher Medium - 3-7 days 2/11/2016 8:12
134759 Utility Billing Winter Consumption 2/11/2016 8:19 Resolved Brittany Wright Farmington Connie Dalsen 2/19/2016 11:10 Connie Dalsen Medium - 3-7 days 2/19/2016 11:10
134760 JDE Finance F/A - Asset #1335 2/11/2016 8:39 Resolved Lisa Reiten Apple Valley Dave Schleicher 2/12/2016 15:58 Lisa Reiten Medium - 3-7 days 2/12/2016 19:21
134761 RecTrac Partial Refund 2/11/2016 8:44 Resolved Dan Mueller Crystal Paul Norton 2/11/2016 10:55 Paul Norton Medium - 3-7 days 2/11/2016 10:06
134762 PIMS Stonefield - can't report on fees. 2/11/2016 8:46 Resolved Cindy Hintze Coon Rapids Jane Watje 2/11/2016 8:49 Jane Watje Medium - 3-7 days 2/11/2016 8:49
134763 PIMS MNDOR Report 2/11/2016 8:49 Resolved Jane Timm Edina Jane Watje 2/11/2016 8:51 Jane Watje Medium - 3-7 days 2/11/2016 8:51
134764 JDE Finance Asset Transfer and Depreciation Posting 2/11/2016 8:50 Resolved Wanita Williams Golden Valley Dave Schleicher 2/11/2016 10:16 Wanita Williams Medium - 3-7 days 2/11/2016 10:14
134765 Utility Billing FW: 122615-011516 SAINT LOUIS PARK PRODUCTION FILE 2/11/2016 9:00Pending Client
ResponseDeb Montilino St. Louis Park Pam Kummer 3/28/2016 8:28 Pam Kummer Medium - 3-7 days
134766 JDE HR/Payroll Security Report - ESS Terminations 2/11/2016 9:10 Resolved Renee Korts Maple Grove Dave Schleicher 2/11/2016 11:00 Dave Schleicher Medium - 3-7 days 2/11/2016 11:00
134767 Systems Group PROBLEM Service Alert -disks is WARNING 2/11/2016 9:20 Resolved Nagios XI LOGIS Jeff Sibell 2/11/2016 9:46 Jeff Sibell Medium - 3-7 days 2/11/2016 9:46
134768 RecTrac Maple Grove: Scanner is not working (VSI Ticket #1229909) 2/11/2016 9:25 Resolved Lisa Jost Maple Grove Sue Christiansen 2/17/2016 15:32 Sue Christiansen Medium - 3-7 days 2/17/2016 15:32
134769 JDE Finance Receivables reconciliation 2/11/2016 9:45 Resolved Carol Gass New Hope Jill Davis 2/12/2016 9:38 Jill Davis Medium - 3-7 days 2/12/2016 9:39
134770 PIMS Delete Payment 2/11/2016 9:48 Resolved Jane Timm Edina Jane Watje 2/11/2016 9:50 Jane Watje Medium - 3-7 days 2/11/2016 9:50
134771 Systems Group Install problem 2/11/2016 9:51 Resolved Dean Busch Robbinsdale Jeff Sibell 3/21/2016 11:25 Jeff Sibell Medium - 3-7 days 3/21/2016 11:25
134772 Public Safety General FW: New Reserves and remove Smith 2/11/2016 10:02 Resolved Kim Henning Mendota Heights Rich Sonenblum 2/11/2016 14:14 Rich Sonenblum Medium - 3-7 days 2/11/2016 14:14
134773 RecTrac WebTrac Email Responses Content for customers 2/11/2016 10:11Pending Client
ResponseJared Flewellen Eagan Paul Norton 4/12/2016 11:33 Sue Christiansen Medium - 3-7 days
134774 Utility Billing Solid Waste Prorating Container Change 2/11/2016 10:29 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/25/2016 9:10 Pat Lindquist Medium - 3-7 days 2/25/2016 9:10
134775 Service Desk IPT Changes 2/11/2016 10:29 Resolved Patty Hartwig Brooklyn Center Chad Remick 2/25/2016 11:01 Chad Remick Medium - 3-7 days 2/25/2016 11:26
134776 Network Services Failed EMC SAN Drive at the Sheriff's Office 2/11/2016 10:29 Resolved George Jensen Anoka County JLEC Chad Remick 2/16/2016 8:56 Chad Remick High - 2 days 2/16/2016 8:56
134777 Network Services New Phones 2/11/2016 11:06 Resolved Kim Mabel Richfield Lori Hackett 5/4/2016 14:12 Lori Hackett Medium - 3-7 days 3/14/2016 14:41
134778 Infrastructure Group Possible WAP problem at Coon Rapids 2/11/2016 11:12 Resolved Dave Sack Coon Rapids John Wondra 2/18/2016 9:51 John Wondra Medium - 3-7 days 2/18/2016 9:51
134779 RecTracMaple Grove: Multiple Membership allowed; Not able to renew
Membership2/11/2016 11:14 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:44 Sue Christiansen Medium - 3-7 days 4/11/2016 9:49
Page 56 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134780 Systems Group DNS change for CreekSide Soils 2/11/2016 11:23 Resolved Jackie Penke Hutchinson Brian Peterson 2/18/2016 14:01 Brian Peterson Medium - 3-7 days 2/18/2016 13:43
134781 JDE Finance Receipt 30369 2/11/2016 11:28 Resolved Tammy Wilson Eden Prairie Jill Davis 2/19/2016 15:32 Jill Davis Medium - 3-7 days 2/19/2016 15:32
134782 Infrastructure Group IP Address 2/11/2016 11:50 Resolved James Goldenstein Eden Prairie Vu Pham 2/24/2016 14:37 Vu Pham Medium - 3-7 days 2/24/2016 14:37
134783 JDE Finance FW: Tungsten Proxy for Gene Molitor 2/11/2016 11:54 Resolved Sheri Robertson Maple Grove Jill Davis 2/22/2016 7:47 Jill Davis Medium - 3-7 days 2/22/2016 7:47
134784 JDE HR/Payroll Setup New Employee's on ESS 2/11/2016 12:10 Resolved Lisa Linnane Farmington Dave Schleicher 2/16/2016 10:40 Dave Schleicher Medium - 3-7 days 2/16/2016 10:40
134785 RecTrac
Brooklyn Center: Question about credit card processing
companies for RecTrac (VSI Ticket #1237636) - need to test
when BC web site is up
2/11/2016 12:24 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:27 Sue Christiansen High - 2 days 4/20/2016 13:27
134786 Special Assessments Annual Rollover Question 2/11/2016 12:32 Resolved Tracy Geise Farmington Norb Vossen 2/12/2016 11:23 Tracy Geise Medium - 3-7 days 2/12/2016 11:23
134787 JDE Finance Add role 2/11/2016 12:36 Resolved Clara Hilger South St. Paul Dave Schleicher 2/11/2016 13:30 Clara Hilger Medium - 3-7 days 2/11/2016 12:45
134788 Network Services Check email server 2/11/2016 12:58 Resolved Craig Beers Minnetonka Brian Peterson 2/11/2016 15:26 Brian Peterson Medium - 3-7 days 2/11/2016 15:00
134789 JDE HR/Payroll Always E status on PR batch 2/11/2016 13:00 Resolved Angie McIntire Ramsey Nikki Heinbuch 2/11/2016 16:23 Nikki Heinbuch Medium - 3-7 days 2/16/2016 8:18
134790 Special Assessments Rochester - Parcel Divisions Reconciling 2/11/2016 13:02 Resolved Morrissey, Kevin Rochester Lonnie Rolf 3/1/2016 9:52 Lonnie Rolf Medium - 3-7 days 3/1/2016 9:52
134791 Service Desk WebEx Account 2/11/2016 13:10 Resolved Judy Fradenburgh Bloomington Peter Carlson 2/11/2016 13:31 Peter Carlson Medium - 3-7 days 2/11/2016 13:30
134792 JDE HR/Payroll DBA 2510 Plan ID SUPPLE 2/11/2016 13:14 New Steve Hauer Maple Grove Nancy Hilary 2/11/2016 13:22 Nancy Hilary Medium - 3-7 days
134793Public Safety
Development
APS Citations fail TTRMS import - Incomplete Parent/Guardian
info2/11/2016 13:33 Resolved Matt O'Brien 2/11/2016 14:56 Matt O'Brien Medium - 3-7 days 2/11/2016 14:56
134794 JDE HR/Payroll CSO to Officer EE 146724 THTY 2/11/2016 13:37 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/17/2016 13:39 Jill Berger Medium - 3-7 days 3/17/2016 7:47
134795 Network Services City of Lakeville website 2/11/2016 13:48 Resolved Danny Barth Lakeville Dimitrios Hilton 2/23/2016 13:25 Dimitrios Hilton Medium - 3-7 days 2/23/2016 13:25
134796 Infrastructure Group Port changes on SL-CSR-NEW 2/11/2016 14:05 Resolved Nikki Farrow St. Louis Park Jude Giron 2/11/2016 15:29 Nikki Farrow Medium - 3-7 days 2/12/2016 9:58
134797 Infrastructure Group Open Ports on Pilot Liquor Store Switch to vlan 185 2/11/2016 14:11 Resolved Jim Constantineau Farmington Jude Giron 2/18/2016 11:53 Jude Giron Medium - 3-7 days 2/18/2016 11:41
134798 JDE HR/Payroll New Hire Access - ESS 2/11/2016 14:31 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 2/12/2016 8:27 Dave Schleicher Medium - 3-7 days 2/12/2016 8:27
134799 JDE HR/Payroll Accidental Holiday Accruals 2/11/2016 14:33 Resolved Patti Kent Shakopee Nikki Heinbuch 2/11/2016 16:03 Nikki Heinbuch Medium - 3-7 days 2/12/2016 9:02
134800 JDE Finance Credits not offsetting in payment group for vendor 100637 2/11/2016 14:33 Resolved Ayca Andrews Eden Prairie Jill Davis 2/11/2016 15:15 Jill Davis Medium - 3-7 days 2/11/2016 15:15
134801 JDE Finance PID12589 - workflow routing question 2/11/2016 14:43 Resolved Brandi Aitkin Apple Valley Jill Davis 2/22/2016 9:21 Lisa Reiten Medium - 3-7 days 2/12/2016 7:28
134802 JDE FinancePlease make handling codes available in Accountant Rush
Review2/11/2016 14:58 Resolved Sheri Robertson Maple Grove Jill Davis 2/11/2016 15:19 Jill Davis Medium - 3-7 days 2/11/2016 15:19
134803 JDE Finance AP date error 2/11/2016 15:00 Resolved Angie McIntire Ramsey Jill Davis 2/12/2016 7:38 Jill Davis Medium - 3-7 days 2/11/2016 15:52
134804 Network Services Production restore 2/11/2016 15:02 Resolved Norb Vossen LOGIS Peter Carlson 2/11/2016 15:42 Peter Carlson Critical - 1 day 2/11/2016 15:42
134805 JDE Finance PID 13473 in public folder Approve2 2/11/2016 15:03 New Sheri Robertson Maple Grove Jill Davis 2/16/2016 10:58 Sheri Robertson Medium - 3-7 days
134806 JDE Finance Next PCARD statements 1/22/16 and 2/6/16 2/11/2016 15:06 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/17/2016 11:51 Dave Schleicher Medium - 3-7 days 2/17/2016 11:51
134807 Network Services Websense upgrade to latest version 2/11/2016 15:10 Resolved Danny Barth Lakeville Carl Pearson 2/18/2016 16:15 Carl Pearson Medium - 3-7 days 2/18/2016 16:15
134808 Property Data MG - Logis Map Does NOT work 2/11/2016 15:13 Resolved Julie Gustafson Maple Grove Norb Vossen 2/16/2016 14:57 Norb Vossen Medium - 3-7 days 2/16/2016 14:38
134809 Public Safety Mobiles Add warning/fixit expiration date to RMS file and ECR 2/11/2016 15:20 Resolved Jason Ehlers LOGIS John Nichols 4/6/2016 9:34 Jason Ehlers Medium - 8-14 days 4/6/2016 9:33
134811 Infrastructure Group Second phone showing in Jabber 2/11/2016 15:29 Resolved Judy Fradenburgh Bloomington Jude Giron 2/25/2016 11:44 Jude Giron Medium - 3-7 days 2/25/2016 11:44
134812 PIMS Inspection Compliance Report not working 2/11/2016 15:33 Resolved Emily Becker New Hope Tim Lovestrand 3/14/2016 14:08 Judd Harper Medium - 3-7 days 3/14/2016 14:08
134813 RecTrac Lakeville: Course is charging double 2/11/2016 15:48 Resolved Jane Ottum Lakeville Paul Norton 2/11/2016 15:53 Paul Norton Medium - 3-7 days 2/11/2016 15:53
134815 Network Services logis distribution list update 2/11/2016 15:57 Resolved Norb Vossen LOGIS Peter Carlson 2/12/2016 8:05 Peter Carlson Medium - 3-7 days 2/12/2016 8:05
134816 PIMS ePermits not showing up on Fee Totals report 2/11/2016 16:27 Resolved Shannon Dietrich Golden Valley Norb Vossen 2/11/2016 16:29 Norb Vossen Medium - 3-7 days 2/11/2016 16:29
134817 Property Data SA#140431 TO SEND TO DAKOTA COUNT 2/11/2016 16:29 Resolved Tracy Geise Farmington Norb Vossen 3/14/2016 12:22 Norb Vossen Medium - 3-7 days 3/14/2016 12:22
134818 Utility Billing .link Final's to delete 2/11/2016 17:12 Resolved Rachel Neuberger Robbinsdale Connie Dalsen 2/12/2016 8:15 Rachel Neuberger Medium - 3-7 days 2/12/2016 7:23
134819 RecTracRECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL
SEND FAILED (VSI Ticket #1228380)2/12/2016 7:47 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/12/2016 14:19 Sue Christiansen
Project - no specified
due date2/12/2016 14:19
134820 Infrastructure Group Port changes 2/12/2016 7:47 Resolved Nikki Farrow St. Louis Park Vu Pham 2/12/2016 10:41 Vu Pham Medium - 3-7 days 2/12/2016 10:41
134821 Service Desk FW: Assigned Work Order 6269 to Unassigned 2/12/2016 7:58 Resolved James Goldenstein Eden Prairie Lori Hackett 3/11/2016 12:45 Lori Hackett Medium - 3-7 days 3/11/2016 12:47
134822 RecTrac Minnetonka: VIC Issue 2/12/2016 8:12 Resolved Sam Black Minnetonka Paul Norton 3/14/2016 9:58 Sam Black Medium - 3-7 days 3/14/2016 9:58
134823 JDE Finance Proxy 2/12/2016 8:48 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 7:50 Jill Davis Medium - 3-7 days 2/22/2016 7:50
134824 Network Services reset Citrix passwords 2/12/2016 8:54 Resolved Joanne Paul Golden Valley Peter Carlson 2/12/2016 9:02 Peter Carlson Medium - 3-7 days 2/12/2016 9:29
134825 JDE Finance Tung - 8 items in NonPO Timeout 2/12/2016 8:56 Resolved Lisa Reiten Apple Valley Jill Davis 2/12/2016 9:16 Jill Davis Medium - 3-7 days 2/12/2016 9:16
134826 Infrastructure Group Unable to get to bi-query 2/12/2016 9:12 Resolved Mike O'Neill Burnsville Jason Stickler 2/29/2016 14:53 Jason Stickler Medium - 3-7 days 2/29/2016 14:53
134827 Service Desk New EP Community Service Officers 2/12/2016 9:13 Resolved Ryan Higgins Eden Prairie Peter Carlson 2/16/2016 9:42 Peter Carlson Medium - 3-7 days 2/16/2016 10:45
Page 57 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134828 PIMS Question about 145086 2/12/2016 9:18 Resolved Jackie Onischuk Edina Maria Rucke 2/12/2016 16:04 Maria Rucke Medium - 3-7 days 2/12/2016 16:04
134829 PIMS Business License ID merge 2/12/2016 9:39 Resolved Kari Mahan St. Louis Park Maria Rucke 2/22/2016 10:48 Maria Rucke Medium - 3-7 days 2/22/2016 10:48
134830 PIMS Incorrect Payment Entered 2/12/2016 9:42 Resolved Shirley Johnson South St. Paul Judd Harper 2/12/2016 10:41 Judd Harper Medium - 3-7 days 2/12/2016 10:41
134831 Network Services ESXI changes 2/12/2016 9:46 Resolved Craig Beers Minnetonka Brent Rebischke 2/12/2016 10:17 Brent Rebischke Medium - 3-7 days 2/12/2016 9:47
134832 Network Services AnyConnect Re-enable Account 2/12/2016 9:49 Resolved Sue Donovan Mendota Heights Peter Carlson 2/12/2016 10:00 Sue Donovan Medium - 3-7 days 2/12/2016 10:53
134833 Utility Billing Infinity.Link Site Down 2/12/2016 9:57 Resolved Elissa Golden Woodbury Lonnie Rolf 2/12/2016 10:17 Elissa Golden Critical - 1 day 2/12/2016 10:13
134834 RecTrac Question about High CPU Usage on RecTrac Servers 2/12/2016 10:01Pending Vendor
ResponsePaul Norton LOGIS Paul Norton 2/12/2016 15:18 Paul Norton Medium - 3-7 days
134835 Utility Billing Advanced Report 2/12/2016 10:22 Resolved Barbara Virum St. Louis Park Connie Dalsen 2/12/2016 15:37 Connie Dalsen Medium - 3-7 days 2/12/2016 15:37
134836 PIMS Projectdox - Shakopee 2/12/2016 10:23 In Progress Alex Sharpe Shakopee Maria Rucke 5/23/2016 15:49 Maria Rucke Medium - 3-7 days
134837 JDE Finance Tungsten user maintenance 2/12/2016 10:24 Resolved Dave Schleicher LOGIS Jill Davis 2/16/2016 9:32 Dave Schleicher Medium - 3-7 days 2/16/2016 8:45
134838 PIMS Owner information - ePermits/Project Dox 2/12/2016 10:25 Resolved Jim Hall Edina Maria Rucke 2/22/2016 10:48 Maria Rucke Medium - 3-7 days 2/22/2016 10:48
134839 RecTrac Activity questions not needed - how do we get rid of them? 2/12/2016 10:26 Resolved Sheila Van Sloun Golden Valley Paul Norton 2/12/2016 11:13 Paul Norton Medium - 3-7 days 2/12/2016 11:14
134840 Network Services please reset Citrix 2/12/2016 10:31 Resolved Joanne Paul Golden Valley Peter Carlson 2/12/2016 12:02 Peter Carlson Medium - 3-7 days 2/12/2016 12:01
134841 Infrastructure Group BH PCI network issues 2/12/2016 10:47 Resolved Dave Sack Coon Rapids Vu Pham 2/16/2016 15:34 Vu Pham Medium - 3-7 days 2/16/2016 15:34
134842 Infrastructure Group Cisco ASA Security vulnerability 2/12/2016 10:52Pending Vendor
ResponseVu Pham LOGIS Vu Pham 3/10/2016 14:32 Vu Pham Medium - 3-7 days
134843 Network Services APC Quote Request for NWCT 2/12/2016 11:10 Resolved James Anderson NWCT Lori Hackett 2/24/2016 14:56 Lori Hackett Medium - 3-7 days 2/24/2016 14:59
134844 Utility Billing Meter Turnovers 2/12/2016 11:13 Resolved JoAnn Eagen Farmington Pat Lindquist 2/24/2016 16:06 Pat Lindquist Medium - 3-7 days 2/24/2016 16:06
134845 JDE Finance PO Access Levels 2/12/2016 11:17 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 2/16/2016 11:14 Jill Davis Medium - 3-7 days 2/16/2016 11:14
134846 Utility Billing meter invoicing 2/12/2016 11:18 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/12/2016 10:27 Connie Dalsen Medium - 3-7 days 4/12/2016 10:27
134847 JDE Finance Open AP detail 2/12/2016 11:21 Resolved Angie McIntire Ramsey Jill Davis 2/12/2016 12:46 Jill Davis Medium - 3-7 days 2/18/2016 16:17
134848 Utility Billing Change In info date/time 2/12/2016 11:22 Resolved Denice Muccio-Grout Eagan Connie Dalsen 2/16/2016 15:21 Connie Dalsen Medium - 3-7 days 2/16/2016 15:21
134851 RecTrac new list of open tickets 2/12/2016 11:33 Resolved Kacie Robinson Lakeville Paul Norton 2/12/2016 13:29 Paul Norton Medium - 3-7 days 2/12/2016 13:29
134852 Network Services GV 2016 PCI Assessments 2/12/2016 12:01 In Progress Beth Yurchisin Golden Valley Dimitrios Hilton 5/18/2016 14:44 Dimitrios Hilton Medium - 3-7 days
134853 PIMS ED - ePermits is short about $10,000 for the month of January 2/12/2016 12:04 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 12:11 Judd Harper High - 2 days 2/17/2016 12:11
134854 JDE Finance RE: Tungsten 2/12/16 check run missing 1 image 2/12/2016 12:28 New Sheri Robertson Maple Grove 2/12/2016 12:28 Sheri Robertson Medium - 3-7 days
134855 JDE HR/Payroll ESS New Hire Set Up 2/12/2016 12:29 Resolved Patti Kent Shakopee Dave Schleicher 2/12/2016 13:43 Patti Kent Medium - 3-7 days 2/12/2016 13:42
134856 Public Safety Mobiles Dundas 2/12/2016 12:46 Resolved Jayson Solberg Rosemount Jason Ehlers 2/19/2016 9:59 Jason Ehlers Medium - 3-7 days 2/19/2016 9:59
134857 RecTrac Printing issues when using Google Chrome 2/12/2016 12:58 Resolved Sue LaCrosse Brooklyn Center Paul Norton 2/12/2016 14:23 Paul Norton Medium - 3-7 days 2/12/2016 14:23
134858Public Safety
DevelopmentCitations missing Offenses in RMS Classic 2/12/2016 13:06 Resolved Kristen Franklin Maple Grove Matt O'Brien 2/15/2016 16:28 Matt O'Brien Medium - 3-7 days 2/15/2016 16:28
134859 Property Data MG - Question about PDS Field Card Exports 2/12/2016 13:09 In Progress Markus Yager Maple Grove Norb Vossen 2/12/2016 14:49 Microsoft Exchange Medium - 3-7 days
134860Public Safety
DevelopmentRosemount PD - BI WEB - Primary/Assisting Officer Reports 2/12/2016 13:25 Resolved Mitchell Scott Rosemount John Rogers 2/12/2016 13:27 John Rogers Medium - 3-7 days 2/12/2016 13:27
134861Public Safety
DevelopmentFaribault PD - Downtown calls for service 2/12/2016 13:28 Resolved Janice Bestul Faribault John Rogers 2/12/2016 13:30 John Rogers Medium - 3-7 days 2/12/2016 13:30
134862 JDE HR/Payroll ESS Question 2/12/2016 13:31Pending Client
ResponseRichard Johnson New Hope Nancy Hilary 2/17/2016 8:32 Nancy Hilary Medium - 3-7 days
134864 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/12/2016 14:04 Resolved Dan Mueller Crystal Paul Norton 2/12/2016 16:23 Paul Norton Medium - 3-7 days 2/12/2016 16:23
134865 JDE HR/Payroll Leave Request timecards Approved then Declined 2/12/2016 14:37 New Dave Schleicher LOGIS 2/12/2016 14:41 Dave Schleicher Medium - 3-7 days
134866 PIMS Question about incomplete ePermit fee - Check received 2/12/2016 14:46 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/14/2016 10:59 Maria Rucke Medium - 3-7 days 2/14/2016 10:59
134867 PIMS MG - Change permit type for permit MG281182 2/12/2016 14:54 Resolved Becky Mandaville Maple Grove Norb Vossen 2/18/2016 6:55 Maria Rucke Medium - 3-7 days 2/12/2016 14:58
134868 Service Desk Nagios Error 2/12/2016 15:00 Resolved David Klitzke Orono Carl Pearson 2/12/2016 16:56 Carl Pearson Medium - 3-7 days 2/12/2016 16:56
134869 Infrastructure GroupGV Brookview Golf 2016 Season Opening Request for Main
Phone Line and Call Queues2/12/2016 15:02 Resolved Beth Yurchisin Golden Valley Jude Giron 3/11/2016 12:40 Jude Giron Medium - 3-7 days 3/11/2016 12:40
134870 Utility Billing password reset 2/12/2016 15:02 Resolved Sandy Haima South St. Paul Connie Dalsen 2/12/2016 15:13 Connie Dalsen Medium - 3-7 days 2/12/2016 15:13
134871 RecTrac Brooklyn Center: Unable to create or alter users in BC RecTrac 2/12/2016 15:10Pending Vendor
ResponsePaul Norton LOGIS Paul Norton 2/12/2016 15:23 Josh Jacobs Medium - 3-7 days
134872 Infrastructure Group Troubleshoot four problematic City Hall APs 2/12/2016 15:18 Resolved Nikki Farrow St. Louis Park John Wondra 2/25/2016 14:55 John Wondra Medium - 3-7 days 2/25/2016 14:55
134873 PIMS ePermiits/Permit Worksheets 1 2/12/2016 15:29 Resolved Kim Woog South St. Paul Maria Rucke 2/22/2016 15:26 Maria Rucke Medium - 3-7 days 2/22/2016 15:26
134874 JDE HR/Payroll Enrolling Liquor Clerks 2/12/2016 15:31 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 2/16/2016 8:29 Sherry O'Donnell Critical - 1 day 2/16/2016 8:29
134875 PIMS EA - Owner's information in PIMS 2/12/2016 15:32 Resolved Alexandra O'Leary Eagan Norb Vossen 2/16/2016 8:24 Norb Vossen Medium - 3-7 days 2/16/2016 8:24
Page 58 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134876 JDE Finance Fixed Asset Question 2/12/2016 15:40 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/16/2016 8:32 Rhonda O'Loughlin Medium - 3-7 days 2/18/2016 16:17
134877 PIMSePermit Question - Plumbing permit should have been a
Mechanical2/12/2016 15:44 Resolved Becky Mandaville Maple Grove Maria Rucke 2/12/2016 15:53 Maria Rucke Medium - 3-7 days 2/12/2016 15:53
134878 JDE Finance Inception to Date 2/12/2016 16:22 Resolved Sue Virnig Golden Valley Dave Schleicher 2/16/2016 8:35 Dave Schleicher Medium - 3-7 days 2/16/2016 8:35
134879 Public Safety General RE: Unable to connect to integration services 2/13/2016 13:56 Resolved CJIIN Support Dakota County 2/15/2016 14:09 Matt O'Brien Medium - 3-7 days 2/15/2016 14:09
134880 Public Safety General Unable to connect to integration services 2/13/2016 14:06 Resolved Tim Anderberg Dakota County 2/15/2016 14:09 Matt O'Brien Critical - 1 day 2/15/2016 14:09
134881 PIMS Fwd: Change account in ePermits 2/14/2016 8:27 Resolved Maria Rucke LOGIS Maria Rucke 2/19/2016 7:22 Maria Rucke Medium - 3-7 days 2/19/2016 7:22
134882 Service Desk RCECC Quarterly Review of Active Directory Replication 2/15/2016 6:04 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 2/18/2016 11:19 Scott Crocker Medium - 3-7 days 2/18/2016 11:23
134885 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/15/2016 6:29 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/16/2016 16:44 Kelly O'Dea Medium - 3-7 days 2/16/2016 16:43
134886 Systems Group Create Temp HU TEST and PROD Database 2/15/2016 9:47 Resolved Pam Kummer LOGIS Jeff Sibell 3/7/2016 9:24 Jeff Sibell Medium - 3-7 days 3/7/2016 9:24
134887 Network Services File cleanup on Rectrac database servers. 2/15/2016 17:07 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 14:55 Chad Remick Medium - 3-7 days 2/23/2016 15:48
134888 Network Services Antivirus changes on the Rectrac database servers. 2/15/2016 17:14 Resolved Kevin Pikkaraine LOGIS Chad Remick 2/18/2016 10:00 Chad Remick Medium - 3-7 days 2/23/2016 15:49
134889 RecTrac Change the logging settings on the database servers 2/15/2016 17:31 New Kevin Pikkaraine LOGIS Paul Norton Medium - 3-7 days
134890 Infrastructure Group Access lists need to be developed for the TriTech segment 2/15/2016 18:50 Resolved Kevin Pikkaraine LOGIS John Wondra 4/18/2016 11:37 John Wondra Medium - 3-7 days 4/18/2016 11:37
134891 Service DeskConfigure backup with the Commvault agent and backup to
LOGIS2/15/2016 19:04 Resolved George Jensen Anoka County JLEC Scott Crocker 3/10/2016 8:07 Scott Crocker Medium - 3-7 days 3/10/2016 8:10
134892 Tracker Admin Quarterly Password Change for Tracker 2/16/2016 7:28 Resolved Logis Internal LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134893 Tracker Admin PhaseWare test for GIS 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134894 Tracker Admin PhaseWare test for Class 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134895 Tracker Admin Password change test for Assessments 2/16/2016 7:49 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134896 Tracker Admin PhaseWare test for JDE Finance 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134897 Tracker Admin PhaseWare test for JDE HR/PR 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134898 Tracker Admin PhaseWare test for Network Services 2/16/2016 7:52 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134899 Tracker Admin PhaseWare test for PIMS 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134900 Tracker Admin PhaseWare test for Public Safety 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134901 Tracker Admin PhaseWare test for Phaseware 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134902 Tracker Admin PhaseWare test for PDS 2/16/2016 7:54 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134903 Tracker Admin PhaseWare test for RecTrac 2/16/2016 7:57 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134904 Tracker Admin PhaseWare test for SFQ 2/16/2016 7:58 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134905 Tracker Admin PhaseWare test for PUPS 2/16/2016 7:58 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134906 Tracker Admin PhaseWare test for UB 2/16/2016 7:59 Resolved Sue Christiansen LOGIS Sue Christiansen 2/16/2016 8:01 Sue Christiansen Medium - 3-7 days 2/16/2016 8:01
134907 PIMSProofing/Validation reports for Edina single and combo licenses
and renewals2/16/2016 8:28 Resolved Logis Internal LOGIS Sue Christiansen 3/15/2016 7:43 Sue Christiansen Medium - 3-7 days 3/15/2016 7:43
134908 Network Services Licensing error on BOC 2/16/2016 8:34 Resolved Paul Schweisthal Maple Grove Lori Hackett 2/16/2016 10:56 Lori Hackett Medium - 3-7 days 2/16/2016 10:56
134909 Network Services RE: New Quote Needed - Juniper 2/16/2016 8:34 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/29/2016 11:28 Janelle Day Medium - 3-7 days 3/29/2016 11:28
134910 Infrastructure GroupCreate a user VPN on the LOGIS ASA for Avolve to support the
new ProjectDox servers2/16/2016 8:43 Resolved Clint Pires St. Louis Park Virginia Vaske 2/23/2016 8:17 Virginia Vaske Medium - 3-7 days 2/23/2016 8:17
134911 Utility Billing DELETE .LINK ACCOUNT 2/16/2016 8:45 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/16/2016 10:10 Connie Dalsen Medium - 3-7 days 2/16/2016 10:10
134912 Public Safety General New Faribault police dept records clerk, badge 3063 2/16/2016 8:45 Resolved Karen WhittakerRice/Steele
Consolidated PSAP2/18/2016 7:37 Rich Sonenblum Medium - 3-7 days 2/18/2016 7:37
134913 Infrastructure Group Port 0/16 is reporting mac address on two different ports 2/16/2016 8:51 Resolved Tyre FantMinnesota Transit
AuthorityJude Giron 2/22/2016 8:52 Jude Giron Medium - 3-7 days 2/22/2016 8:52
134914 Network Services Bi-web 2/16/2016 8:51 Resolved Diane Bastyr Lakeville Peter Carlson 2/16/2016 9:27 Peter Carlson Critical - 1 day 2/16/2016 9:27
134915 JDE HR/Payroll Deceased EE 102055 2/16/2016 9:08 In Progress Kim Hansen Austin Nancy Hilary 3/31/2016 16:06 Kim Hansen Medium - 3-7 days
134917 Service Desk Websense Move 2/16/2016 9:22 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 14:09 Peter Carlson Medium - 3-7 days 2/16/2016 14:08
134918 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 9:23 Resolved Tim Wainio Minnetonka Dave Schleicher 2/16/2016 9:27 Dave Schleicher Medium - 3-7 days 2/16/2016 9:27
134919 Tracker AdminSet up Jill Bondhus, Karen Whittaker, and Jean Westberg to view
each other's tickets in the LOGIS Self Service Center2/16/2016 9:26 Resolved Jill Bondhus
Rice/Steele
Consolidated PSAPSue Christiansen 2/17/2016 8:47 Jean Westberg Medium - 3-7 days 2/17/2016 8:37
134920 Utility Billing Final Notice 2/16/2016 9:29 Resolved Sandra Beecher Woodbury Connie Dalsen 4/20/2016 10:17 Connie Dalsen Medium - 3-7 days 4/20/2016 10:17
Page 59 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134921 Infrastructure Group In Control Scada Dialer Report (infortel) 2/16/2016 9:34 Resolved Patty Hartwig Brooklyn Center Jude Giron 4/22/2016 14:05 Patty Hartwig Medium - 3-7 days 4/22/2016 14:05
134922 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 9:41 Resolved Troy Pass Minnetonka Dave Schleicher 2/16/2016 17:51 Troy Pass Medium - 3-7 days 2/16/2016 9:42
134923 Utility Billing error processing reads from Neptune into CIS 2/16/2016 9:45 In Progress Deb Montilino St. Louis Park Pam Kummer 2/16/2016 10:05 Pam Kummer Medium - 3-7 days
134924 JDE HR/Payroll help with a 2015 W2 that has wrong SS# EE 146940 2/16/2016 9:46 Resolved Gina Dwyer Eagan Nancy Hilary 2/17/2016 10:47 Gina Dwyer Medium - 3-7 days 2/17/2016 10:42
134925 Network Services Record new Fire Dep voice mail tree 2/16/2016 9:49 Resolved Dean Busch Robbinsdale Peter Carlson 3/16/2016 13:26 Peter Carlson Medium - 3-7 days 3/16/2016 13:26
134926 Service Desk IPT 2/16/2016 9:52 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/16/2016 14:23 Peter Carlson Medium - 3-7 days 2/18/2016 7:24
134927 Infrastructure Group Install New City Hall Switch 2/16/2016 9:52 Resolved Beth Yurchisin Golden Valley Vu Pham 5/16/2016 10:09 Vu Pham Medium - 3-7 days 5/16/2016 10:09
134928 Infrastructure GroupUnable to communicate with Symantec Endpoint Protection
Manager2/16/2016 10:03 Resolved Kevin Pikkaraine LOGIS John Wondra 2/18/2016 15:54 John Wondra Medium - 3-7 days 2/18/2016 15:54
134929 RecTrac Brooklyn Center: Live to Demo update 2/16/2016 10:19 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 2/22/2016 11:00 Sue Christiansen Medium - 3-7 days 2/22/2016 11:00
134930 PIMS Apple Valley: Setting up PIMS for firefighters 2/16/2016 10:32 Resolved Nathan Ehlers Apple Valley Sue Christiansen 3/1/2016 7:35 Sue Christiansen Medium - 8-14 days 3/1/2016 7:35
134931 JDE HR/Payroll Change sick leave accrual 2/16/2016 10:43 Resolved Heather Campson LOGIS Nancy Hilary 5/4/2016 16:26 Heather Campson Medium - 3-7 days 5/5/2016 5:30
134932 PIMSBEFORE NEXT PIMS RELEASE: Run Verify Database against TC
for all licenses and renewals, to refresh view2/16/2016 10:51 In Progress Logis Internal LOGIS Sue Christiansen 5/25/2016 16:22 Sue Christiansen
Project - no specified
due date
134933 RecTracMaple Grove: Refunds of credits on account (similar to
#133905) - VSI Ticket #12297812/16/2016 11:00 Resolved Kris Ryan Maple Grove Sue Christiansen 3/29/2016 8:01 Sue Christiansen Medium - 3-7 days 3/29/2016 8:01
134934 RecTrac PARENT: Maple Grove ongoing issues with processing refunds 2/16/2016 11:30 Resolved Logis Internal LOGIS Sue Christiansen 3/29/2016 8:05 Sue ChristiansenProject - no specified
due date3/29/2016 8:05
134935 Network Services CIS Infinity Install Issue 2/16/2016 11:32 Resolved Laurie Stubbs Coon Rapids Jeff Sibell 2/24/2016 15:52 Jeff Sibell Medium - 3-7 days 2/24/2016 15:52
134936 JDE Finance Unapplied Cash 2/16/2016 11:41 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 2/18/2016 16:16 Jill Davis Medium - 3-7 days 2/18/2016 16:16
134937 Utility Billing Mercy Hospital 2/16/2016 11:46 Resolved Luann Sellman Coon Rapids Pat Lindquist 2/19/2016 9:53 Pat Lindquist Medium - 3-7 days 2/19/2016 9:53
134938 JDE Finance Question 2/16/2016 11:51 Resolved Brandi Aitkin Apple Valley Jill Davis 2/16/2016 16:37 Jill Davis Medium - 3-7 days 2/16/2016 16:39
134939 Network Services Renaming of LUNS and Datastores 2/16/2016 12:00 Resolved George Jensen Anoka County JLEC Chad Remick 2/24/2016 9:52 Chad Remick Medium - 3-7 days 2/24/2016 9:52
134940 Network Services New Hot Swap Inventory Check 2/16/2016 12:05Pending
MiscellaneousJanelle Day LOGIS Lori Hackett 5/18/2016 13:10 Lori Hackett Medium - 3-7 days
134941 Network Services Check into AOL abuse report 2/16/2016 12:12 Resolved Tom Tumms Maple Grove Brian Peterson 2/17/2016 15:30 Brian Peterson Medium - 3-7 days 2/17/2016 15:01
134942 Service Desk Checkpoint Account Locked 2/16/2016 12:45 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/17/2016 10:57 Scott Crocker Medium - 3-7 days 2/17/2016 10:57
134943 JDE HR/Payroll Unable to get into JDE 2/16/2016 12:58 Resolved Eve Lomaistro New Hope Dave Schleicher 2/16/2016 13:02 Eve Lomaistro Medium - 3-7 days 2/16/2016 13:00
134944 Systems Group Issues connecting to the city wifi 2/16/2016 13:08 Resolved Richard Johnson New Hope John Paulsen 2/25/2016 10:47 John Paulsen High - 2 days 2/25/2016 10:34
134946 Infrastructure Group Port VLAN change 2/16/2016 13:38 Resolved Nikki Farrow St. Louis Park Jude Giron 2/22/2016 9:05 Nikki Farrow Medium - 3-7 days 2/22/2016 9:24
134947 RecTrac pictures uploaded-3 skate pics 2/16/2016 13:42 Resolved Kacie Robinson Lakeville Paul Norton 2/17/2016 9:52 Paul Norton Medium - 3-7 days 2/17/2016 9:52
134948 Infrastructure Group Add rules for DMZ server to BU-ASA 2/16/2016 14:00 Resolved Raoul Boudreau Burnsville John Wondra 2/18/2016 9:50 John Wondra Medium - 3-7 days 2/18/2016 9:50
134949 Infrastructure Group Check on SSID 2/16/2016 14:01 Resolved Tom Venables Burnsville Vu Pham 2/26/2016 8:59 Vu Pham Medium - 3-7 days 2/26/2016 8:59
134950 Service Desk New phone headset 2/16/2016 14:07 Resolved Jill Davis LOGIS Lori Hackett 2/29/2016 14:54 Lori Hackett Medium - 3-7 days 2/29/2016 14:54
134951 Infrastructure Group Firewall 2/16/2016 14:14 Resolved James Goldenstein Eden Prairie Vu Pham 4/8/2016 8:03 Vu Pham Medium - 3-7 days 4/8/2016 8:03
134952 Utility Billing Woodbury RE: Cancel On Line Account 2/16/2016 14:17 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/19/2016 15:40 Kimberly Coulter Medium - 3-7 days 2/16/2016 14:19
134953 JDE Finance Disposal of Asset 2107 2/16/2016 14:18 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/17/2016 13:53 Jill Davis Medium - 3-7 days 2/16/2016 14:23
134954 JDE HR/Payroll Interim payroll... CSO to Police Officer...EE 132377 2/16/2016 14:29Pending Client
ResponseJulie Nowlan Coon Rapids Nancy Hilary 2/17/2016 8:40 Nancy Hilary Medium - 3-7 days
134955 PIMS Epermits 2/16/2016 14:32 Resolved Jesse Anderson Brooklyn Center Judd Harper 2/29/2016 8:55 Judd Harper Medium - 3-7 days 2/29/2016 8:55
134956 PIMS PIMS Install for Willmar 2/16/2016 14:40 Resolved Norb Vossen LOGIS Norb Vossen 2/22/2016 15:06 Norb Vossen Medium - 3-7 days 2/22/2016 15:06
134957 Systems Group Update Vmware from 5.5 to 6.0.1 for RCCEC 2/16/2016 15:03 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Jeff Sibell 2/17/2016 11:46 Kevin Pikkaraine Medium - 3-7 days 2/17/2016 11:46
134958 Systems Group Look into why the LRMS Cluster failed 2/16/2016 15:05 Resolved Jeff Sibell LOGIS Jeff Sibell 3/14/2016 8:21 Jeff Sibell Medium - 3-7 days 3/14/2016 8:21
134960 JDE Finance Vendor # 148714 setup issue 2/16/2016 15:16 New Brandi Aitkin Apple Valley Jill Davis Medium - 3-7 days
134961 JDE Finance PID 12972 is timed out 2/16/2016 15:30 Resolved Julie Carlson Apple Valley Jill Davis 2/17/2016 7:40 Jill Davis Critical - 1 day 2/17/2016 7:41
134962 Infrastructure Group Firewall changes 2/16/2016 15:30 Resolved Ross Smeby Willmar Virginia Vaske 2/18/2016 8:24 Virginia Vaske Medium - 3-7 days 2/18/2016 8:24
134963 Utility Billing Sales Tax Exemption 2/16/2016 15:37 Resolved Amy Dierkhising Maple Grove Pat Lindquist 4/5/2016 11:54 Pat Lindquist Medium - 3-7 days 2/19/2016 10:13
134964 JDE Finance Question about Beginning Balances for Fixed Assets 2/16/2016 15:47 Resolved Rhonda O'Loughlin Richfield Jill Davis 2/17/2016 8:14 Rhonda O'Loughlin Medium - 3-7 days 2/17/2016 7:55
Page 60 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
134965 Systems GroupEP 'Not Responding' CIS Infinity Messages - System/Application
Performance2/16/2016 15:48 Resolved Connie Dalsen LOGIS Jeff Sibell 2/25/2016 8:38 Jeff Sibell Medium - 3-7 days 2/25/2016 8:38
134966 JDE Finance upload budget help 2/16/2016 15:50 Resolved Angie McIntire Ramsey Jill Davis 2/19/2016 14:33 Jill Davis Medium - 3-7 days 2/29/2016 8:08
134967 RecTrac Eagan: Increase RecTrac user count to 40 2/16/2016 15:57 Resolved Ray Jozwiak LOGIS Paul Norton 3/1/2016 11:30 Paul NortonProject - no specified
due date3/1/2016 11:31
134968 Public Safety Records create user for BI Query for BLIND 2/16/2016 16:05 Resolved Jason Shostedt Richfield John Rogers 2/16/2016 16:13 John Rogers Medium - 3-7 days 2/16/2016 16:13
134969 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/16/2016 16:18 Resolved Rachael Riviere Minnetonka Nikki Heinbuch 2/17/2016 8:10 Denise Heimerman Medium - 3-7 days 2/16/2016 16:26
134970 PIMS Removal of Permit Payment 2/16/2016 16:38 Resolved Jackie Onischuk Edina Judd Harper 2/17/2016 12:13 Judd Harper Medium - 3-7 days 2/17/2016 12:13
134972 Service Desk Ext. 3309 2/16/2016 16:42 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/17/2016 8:17 Joe Rader Medium - 3-7 days 2/17/2016 8:17
134973 JDE HR/Payroll Pre Payroll Status is not displayed 2/16/2016 16:47 Resolved Sharon More South St. Paul Nikki Heinbuch 2/17/2016 9:46 Nikki Heinbuch Medium - 3-7 days 2/17/2016 10:35
134974 JDE Finance DocuScan Issue - Please move.... 2/16/2016 17:32 Resolved Brandi Aitkin Apple Valley Jill Davis 2/17/2016 8:42 Brandi Aitkin Medium - 3-7 days 2/17/2016 8:44
134975 Network Services Update aWare Call Recording on three extensions 2/16/2016 17:37 Resolved Jeff Dulac Minnetonka Peter Carlson 2/17/2016 8:17 Peter Carlson Medium - 3-7 days 2/17/2016 8:17
134976 JDE Finance FW: tungeston - PID13682 2/16/2016 18:09 Resolved Brandi Aitkin Apple Valley Jill Davis 2/17/2016 8:15 Brandi Aitkin Medium - 3-7 days 2/17/2016 7:25
134978 Infrastructure Group 2016 Infrastructure Upgrades 2/16/2016 18:48 In Progress Jeff Dulac Minnetonka Virginia Vaske 5/23/2016 13:30 Virginia VaskeProject - no specified
due date
134979 Systems Group AVL Playback not working on Citrix server: XA08 2/17/2016 6:40 Resolved Matt O'Brien LOGIS John Paulsen 2/26/2016 12:53 John Paulsen Medium - 3-7 days 2/26/2016 12:53
134980 Service Desk Restore of WI PIMSDB into PIMS TR 2/17/2016 7:05 Resolved Jane Watje LOGIS Peter Carlson 2/17/2016 8:06 Maria Rucke Medium - 3-7 days 2/17/2016 10:02
134981 Service Desk Large training room monitor issues 2/17/2016 7:56 Resolved Jane Watje LOGIS Peter Carlson 3/28/2016 9:41 Peter Carlson Medium - 3-7 days 3/28/2016 9:41
134982 Infrastructure Group Port Change - Need Today 2/17/2016 7:57 Resolved Nikki Farrow St. Louis Park Vu Pham 2/18/2016 8:16 Vu Pham Medium - 3-7 days 2/18/2016 8:16
134983 Tracker AdminMaple Grove: Set up staff to view RecTrac incidents in LOGIS
Self Service Center (PW #29194)2/17/2016 8:13 Resolved Lisa Jost Maple Grove Sue Christiansen 3/4/2016 9:41 Sue Christiansen Medium - 3-7 days 3/4/2016 9:41
134984 Utility Billing New user 2/17/2016 8:17 Resolved Dean Busch Robbinsdale Connie Dalsen 2/17/2016 11:42 Connie Dalsen Medium - 3-7 days 2/17/2016 11:42
134985 Service Desk Restore issue 2/17/2016 8:23 Resolved Rob Boerboom Farmington Scott Crocker 2/17/2016 10:58 Scott Crocker Medium - 3-7 days 2/17/2016 8:35
134986 Service DeskAdd Existing AD Account to RO UB Users/Add User to Email
Distribution Lists2/17/2016 8:23 Resolved Connie Dalsen LOGIS Joe Rader 2/17/2016 9:00 Joe Rader Medium - 3-7 days 2/17/2016 9:00
134987 Network Services VPN for UHL at Central Park 2/17/2016 8:28 Resolved Matt Henning Maple Grove Peter Carlson 2/17/2016 21:36 Matt Henning Medium - 3-7 days 2/18/2016 7:22
134988 Network ServicesTransition of servers from WBL (physical) to Hosted Managed
Services environment2/17/2016 8:29 In Progress Don Rambow White Bear Lake Brent Rebischke 5/26/2016 10:59 Don Rambow Medium - 3-7 days
134989 JDE Finance RESET TUNGSTEN PASSWORD 2/17/2016 8:33 Resolved Sheri Robertson Maple Grove Jill Davis 2/17/2016 8:38 Jill Davis Medium - 3-7 days 2/17/2016 8:38
134990 Network Services Implementation of local ESXi environment 2/17/2016 8:35 New Ian Hardie South St. Paul Brent Rebischke 5/4/2016 16:40 Brent Rebischke Medium - 3-7 days
134991 JDE Finance Error in Batch 33916 when being posted, please investigate. 2/17/2016 8:36 Resolved Julie Carlson Apple Valley 2/17/2016 8:39 Julie Carlson Critical - 1 day 2/17/2016 8:41
134992 RecTrac Hardware disconnected (VIC button is red) 2/17/2016 9:10 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/23/2016 14:33 HelpDesk Medium - 3-7 days 2/17/2016 10:02
134993 Infrastructure Group open file access to server for pd 2/17/2016 9:14 Resolved Ian Hardie South St. Paul Virginia Vaske 2/22/2016 8:26 Virginia Vaske Medium - 3-7 days 2/22/2016 8:27
134994 RecTrac PARENT: Lakeville VIC (Hardware Disconnected) issues 2/17/2016 9:22 Resolved Logis Internal LOGIS Sue Christiansen 2/26/2016 14:13 Sue ChristiansenProject - no specified
due date2/26/2016 14:13
134995 Infrastructure Group Unable to access Logis resources 2/17/2016 9:25 Resolved Kurt Wolf Northfield Virginia Vaske 2/17/2016 14:55 Virginia Vaske High - 2 days 2/17/2016 14:55
134996 Infrastructure Group New ATM network traffic looks blocked 2/17/2016 9:31 Resolved Tom Kloss Hutchinson Vu Pham 2/18/2016 8:20 Vu Pham Medium - 3-7 days 2/18/2016 8:20
134997 Infrastructure Group Change on switch port 2/17/2016 9:43 Resolved Nikki Farrow St. Louis Park Jason Stickler 2/17/2016 15:15 Jason Stickler Medium - 3-7 days 2/17/2016 15:03
134998 Utility Billing Garbage Bill Code 2/17/2016 9:44 Resolved JoAnn Eagen Farmington Pam Kummer 2/29/2016 13:17 Pam Kummer Medium - 3-7 days 2/29/2016 13:17
134999 RecTrac hockey 3-4 pic upload 2/17/2016 9:46 Resolved Kacie Robinson Lakeville Paul Norton 2/17/2016 11:19 Paul Norton Medium - 3-7 days 2/17/2016 11:20
135000Public Safety
DevelopmentPSReports Report Manager access for agencies 2/17/2016 9:53 Resolved Matt O'Brien LOGIS Matt O'Brien 3/14/2016 10:14 Matt O'Brien Medium - 3-7 days 3/14/2016 10:14
135001 Network Services Panasonic Arbitrator Support Renewal 2/17/2016 9:56 Resolved Don Rambow White Bear Lake Lori Hackett 3/24/2016 14:12 Lori Hackett Medium - 3-7 days 3/9/2016 17:49
135002 Infrastructure Group EP-CSR Change Needed-Urgent 2/17/2016 10:11 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/17/2016 11:20 Virginia Vaske Medium - 3-7 days 2/17/2016 11:21
135003 Network Services Bridge Operator Console 2/17/2016 10:12 Resolved Jackie Penke Hutchinson Jason Stickler 2/17/2016 14:36 Jackie Penke Medium - 3-7 days 2/17/2016 14:35
135004 Network Services lo-development eMail distribution updates 2/17/2016 10:13 Resolved Norb Vossen LOGIS Peter Carlson 2/17/2016 10:16 Peter Carlson Medium - 3-7 days 2/17/2016 10:16
135005 Public Safety General Citations 2/17/2016 10:16 Resolved Jean Welle South St. Paul 2/17/2016 10:26 Matt O'Brien Medium - 3-7 days 2/17/2016 10:26
135006 Systems Group Smartphone mail setup 2/17/2016 10:16 Resolved Dean Busch Robbinsdale Brian Peterson 2/18/2016 14:03 Brian Peterson Medium - 3-7 days 2/18/2016 13:31
135007 Infrastructure Group Allow Commvault backups for ACJLEC 2/17/2016 10:19 Resolved George Jensen Anoka County JLEC Adam Maloney 3/10/2016 8:07 Adam Maloney Medium - 3-7 days 3/10/2016 8:10
135008 Utility Billing IC Accounts Report 2/17/2016 10:24 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 2/17/2016 11:52 Vicki Cullen Medium - 3-7 days 2/17/2016 11:43
Page 61 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135009 Infrastructure Group cannot get throught firewalls to caprs for login 2/17/2016 10:24 Resolved Jason Shostedt Richfield John Wondra 2/23/2016 14:23 John Wondra Medium - 3-7 days 2/23/2016 14:23
135010 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/17/2016 10:30 Resolved Robin Shoen Minnetonka Dave Schleicher 2/17/2016 10:38 Dave Schleicher Medium - 3-7 days 2/17/2016 10:38
135011 JDE HR/Payroll JD Edwards HR Login 2/17/2016 10:38 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 2/18/2016 15:43 Jenny Hildebrandt Medium - 3-7 days 2/18/2016 15:47
135012 Network Services reset logis citrix password for ted massicotte 2/17/2016 10:47 Resolved Matt Henning Maple Grove Joe Rader 2/17/2016 11:41 Joe Rader Medium - 3-7 days 2/17/2016 11:41
135013 Public Safety General New LOGIS User Setup 2/17/2016 10:52 Resolved Stephanie Mellesmoen Apple Valley Jason Ehlers 2/19/2016 8:13 Jason Ehlers Medium - 3-7 days 2/19/2016 8:13
135015 JDE HR/Payroll Leave Time Upload Error 2/17/2016 10:59 New Heather Campson LOGIS 2/17/2016 10:59 Heather Campson Medium - 3-7 days
135016 Service Desk FW: Telestaff 2/17/2016 11:15 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 12:06 Chad Remick Medium - 3-7 days 3/14/2016 12:06
135017 Infrastructure Group VLAN 189 Information Needed 2/17/2016 11:23 Resolved James Goldenstein Eden Prairie Jude Giron 2/18/2016 12:01 Jude Giron Medium - 3-7 days 2/18/2016 12:01
135018 Infrastructure Group VLAN 187 & 189 Info Needed 2/17/2016 11:31 Resolved James Goldenstein Eden Prairie Jude Giron 2/18/2016 12:01 Jude Giron Medium - 3-7 days 2/18/2016 12:01
135019 Infrastructure Group Firewall Issue - YouTube Live Streaming 2/17/2016 11:31 Resolved Jeff Dulac Minnetonka John Wondra 2/18/2016 9:50 John Wondra High - 2 days 2/18/2016 9:50
135020 Network Services Remove invalid cert 2/17/2016 12:07 Resolved Dan Cook Eagan Brian Peterson 2/18/2016 14:14 Brian Peterson Medium - 3-7 days 2/18/2016 13:45
135021 Network Services Additional Disk for EMC SAN 2/17/2016 12:12 Pending Equipment Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Brent Rebischke 5/5/2016 15:09 Janelle Day Medium - 3-7 days
135022 Infrastructure Group RE: New switch for Eagan Transit 2/17/2016 12:13 Resolved Tyre FantMinnesota Transit
AuthorityVu Pham 2/23/2016 7:40 Vu Pham Medium - 3-7 days 2/23/2016 7:40
135023 JDE HR/Payroll WBL - Time Card Correction 2/17/2016 12:23 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/17/2016 12:35 Nikki Heinbuch Medium - 3-7 days 2/17/2016 12:37
135024 JDE HR/Payroll New ESS User 2/17/2016 12:49 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/17/2016 13:06 Dave Schleicher Medium - 3-7 days 2/17/2016 13:06
135025 JDE HR/Payroll New EE Personal Leave EE 118398 2/17/2016 13:01 Resolved Eve Lomaistro New Hope Nancy Hilary 2/17/2016 14:57 Eve Lomaistro Medium - 3-7 days 2/17/2016 14:57
135026 Network Services 2017 Budget 2/17/2016 13:11 Resolved Dave Sack Coon Rapids Janelle Day 3/31/2016 9:00 Janelle Day Medium - 3-7 days 4/11/2016 10:25
135027 Public Safety General TriTech install 2/17/2016 13:14 Resolved Stefan Bakken Lakeville John Nichols 2/22/2016 9:04 John Nichols Medium - 3-7 days 2/22/2016 9:04
135028 Network Services Install Tungsten Code updates - 2/17/2016 13:20 New Jill Davis LOGIS Kevin Pikkaraine 2/25/2016 15:19 Jill Davis Medium - 3-7 days
135029 JDE Finance invoice date change 2/17/2016 13:24 Resolved Shari Rains New Hope Jill Davis 2/18/2016 16:24 Jill Davis Medium - 3-7 days 2/18/2016 16:24
135030 Network Services Apply Renewed Symantec Licenses 2/17/2016 13:35 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 2/18/2016 11:01 Scott Crocker Medium - 3-7 days 2/18/2016 11:02
135031 Service Desk Cannot restore to FA-CH03 2/17/2016 13:36 Resolved Rob Boerboom Farmington Scott Crocker 3/3/2016 9:54 Scott Crocker Medium - 3-7 days 3/3/2016 9:55
135032 JDE HR/Payroll Andy Beebe JDE Account Locked out every pay period 2/17/2016 13:41Pending Client
ResponseAndy Beebe St. Louis Park Dave Schleicher 2/23/2016 7:18 Dave Schleicher Medium - 3-7 days
135033 Infrastructure Group Port Change 2/17/2016 13:42 Resolved Nikki Farrow St. Louis Park Jason Stickler 2/18/2016 15:30 Jason Stickler Medium - 3-7 days 2/22/2016 9:33
135034 Infrastructure Group Remove Rules 2/17/2016 13:44 Resolved James Goldenstein Eden Prairie Vu Pham 2/24/2016 14:38 Vu Pham Medium - 3-7 days 2/24/2016 14:37
135035Public Safety
DevelopmentSQL Job failed: HCCAD - TiburonXml to InformRMS 2/17/2016 14:04 Resolved Matt O'Brien LOGIS Matt O'Brien 2/17/2016 14:17 Matt O'Brien Critical - 1 day 2/17/2016 14:17
135036 JDE HR/Payroll VOID/REISSUE 2/17/2016 14:05 Resolved Greg Moeller Crystal Nikki Heinbuch 2/17/2016 15:26 Nikki Heinbuch Medium - 3-7 days 2/17/2016 15:39
135037 Network Services AnyConnect Issue: Image not found 2/17/2016 14:25 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Jason Stickler 2/17/2016 14:53 Jason Stickler Critical - 1 day 2/17/2016 14:53
135038 Infrastructure Group Need to extend outbound HU-PCI access to HUUT-PCI 2/17/2016 14:31 Resolved Roger Anderson Hutchinson Jason Stickler 2/26/2016 7:27 Roger Anderson Medium - 3-7 days 2/26/2016 11:16
135039 Network Services Project Dox setup 2/17/2016 14:32 Resolved Clint Pires St. Louis Park Brian Peterson 5/13/2016 13:13 Brian Peterson Medium - 3-7 days 5/13/2016 13:13
135040 Infrastructure GroupCheck Edina ASA for Web filter behavior and setup ACL for new
websense server2/17/2016 14:39 Resolved Ryan Browning Edina Virginia Vaske 2/29/2016 12:41 Brian Peterson
Project - no specified
due date2/29/2016 12:41
135041 JDE HR/Payroll PrePayroll Error Message Report R5607MSG 2/17/2016 14:43 Resolved Lisa Linnane Farmington Nikki Heinbuch 2/17/2016 15:40 Lisa Linnane Medium - 3-7 days 2/17/2016 15:41
135042 Network Services Remove User From LO UB Email Distribution Lists 2/17/2016 14:48 Resolved Connie Dalsen LOGIS Peter Carlson 2/18/2016 7:21 Peter Carlson Medium - 3-7 days 2/18/2016 7:21
135043 Systems Group Need friendly URL for Inform IQ Training web site 2/17/2016 14:49 Resolved Matt O'Brien LOGIS John Paulsen 3/11/2016 13:07 Matt O'Brien Medium - 3-7 days 3/11/2016 12:48
135044 JDE Finance Insight Security 2/17/2016 14:49 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/17/2016 14:59 Dave Schleicher Medium - 3-7 days 2/17/2016 14:59
135045 Service Desk A/P Check Run 2/17/2016 15:03 Resolved George Gombos LOGIS Joe Rader 2/17/2016 16:34 Joe Rader Medium - 3-7 days 2/17/2016 16:34
135046 Network Services RI PCI Questions 2/17/2016 15:07 Resolved Sally Morton Richfield Dimitrios Hilton 2/24/2016 11:44 Dimitrios Hilton Medium - 3-7 days 2/24/2016 11:44
135047 JDE HR/Payroll Timecard correction 2/17/2016 15:14 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 2/18/2016 10:44 Nikki Heinbuch Medium - 3-7 days 2/19/2016 15:29
135048 JDE HR/Payroll WBL - Heck 122568 file locked 2/17/2016 15:25 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/17/2016 16:01 Sandra Tauer Medium - 3-7 days 2/17/2016 16:06
135049 Service Desk Jabber... 2/17/2016 15:26 Resolved Carol Sorensen New Hope Joe Rader 2/23/2016 9:23 Carol Sorensen Medium - 3-7 days 2/23/2016 9:22
Page 62 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135050 JDE HR/Payroll Insight Error Message - Testing JDE Attachments 2/17/2016 15:33 Internal Testing Patti Kent Shakopee Dave Schleicher 2/23/2016 7:50 Dave Schleicher Medium - 3-7 days
135051 Network ServicesNeed live network jack in West Conference Room tomorrow
(Thursday, February 18, 2016)2/17/2016 15:34 Resolved Norb Vossen LOGIS Joe Rader 2/18/2016 16:11 Norb Vossen Medium - 3-7 days 2/18/2016 16:07
135052 PIMS Increase Permit Fee - Based off of increased valuation 2/17/2016 15:53Pending Client
ResponseKim Woog South St. Paul Judd Harper 5/4/2016 8:56 Judd Harper Medium - 3-7 days
135053 PIMS SFQ Report 2016 MDH 2/17/2016 16:00 Resolved Jessica Mitchell Richfield Jane Watje 2/17/2016 16:04 Jane Watje Medium - 3-7 days 2/17/2016 16:04
135054 JDE HR/Payroll Password reset 2/17/2016 16:03 Resolved Joan Waterstreet Edina Dave Schleicher 2/17/2016 16:06 Joan Waterstreet Medium - 3-7 days 2/17/2016 16:05
135055 JDE Finance Fixed Asset Disposal 2/17/2016 16:14 Resolved Melissa Wilson Austin Jill Davis 2/18/2016 14:27 Melissa Wilson Medium - 3-7 days 2/18/2016 14:03
135056 JDE Finance DOCUSCAN BATCH DELETE REQUEST 2/17/2016 16:19 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/18/2016 7:54 Jill Davis Medium - 3-7 days 2/18/2016 7:54
135057 PIMS License Report for Minnesota Department of Health 2/17/2016 16:32 Resolved Jeff Brown Edina Sue Christiansen 3/1/2016 8:14 Sue Christiansen Medium - 3-7 days 3/1/2016 8:14
135059 JDE Finance Insight security 2/17/2016 17:13 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 2/17/2016 19:22 Dave Schleicher Medium - 3-7 days 2/17/2016 19:22
135060 Network Services FBR Lockup 2/17/2016 20:11 Resolved George Jensen Anoka County JLEC John Paulsen 4/20/2016 8:17 George Jensen Medium - 3-7 days 4/20/2016 8:28
135061 PIMS Error while printing schedules 2/18/2016 7:03 Resolved Janice Slimmer Maple Grove Maria Rucke 2/19/2016 7:21 Maria Rucke Medium - 3-7 days 2/19/2016 7:21
135062 PIMSChange phone number (add formula) to permit report and
inspection record2/18/2016 7:05 Resolved Wendy Chapman Maple Grove Maria Rucke 2/25/2016 14:02 Maria Rucke Medium - 3-7 days 2/25/2016 14:02
135063 Tracker Admin Delivery Status Notification (Failure) 2/18/2016 7:07 Resolved Logis Internal LOGIS Sue Christiansen 2/18/2016 7:11 Sue Christiansen Medium - 3-7 days 2/18/2016 7:11
135065 PIMS Willmar Permit and Inspection Record 2/18/2016 7:37 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:04 Judd Harper Medium - 3-7 days 5/25/2016 14:05
135066 JDE HR/Payroll New ESS User and User Change 2/18/2016 7:56 Resolved Carrie Person Edina Dave Schleicher 2/18/2016 8:30 Dave Schleicher Medium - 3-7 days 2/18/2016 8:30
135067 Systems Group EUB sites down for three cities 2/18/2016 8:06 Resolved Peter Carlson LOGIS Jeff Sibell 2/18/2016 10:10 Jeff Sibell High - 2 days 2/18/2016 10:10
135068 Systems Group Nessus Server down 2/18/2016 8:12 Resolved Dimitrios Hilton LOGIS Jeff Sibell 2/18/2016 10:10 Jeff Sibell Medium - 3-7 days 2/18/2016 10:10
135069 Utility Billing Grandma's Bakery Master Meter Sub Meter 2/18/2016 8:13Pending Client
ResponseJennifer Morse White Bear Lake Pat Lindquist 5/12/2016 8:02 Jennifer Morse Medium - 3-7 days
135070 Network Services High- Citrix Reset and enable account 2/18/2016 8:13 Resolved Lynn Vasquez Eagan Peter Carlson 2/18/2016 8:22 Peter Carlson Medium - 3-7 days 2/18/2016 8:22
135075 JDE Finance JDE Password reset needed 2/18/2016 8:48 Resolved Ayca Andrews Eden Prairie Dave Schleicher 2/18/2016 8:52 Ayca Andrews Critical - 1 day 2/18/2016 8:52
135076 RecTracStatements Showing Wrong Phone Number; VSI ticket Number
12357852/18/2016 8:49
Pending Client
ResponseSam Black Minnetonka Paul Norton 5/4/2016 10:32 Paul Norton Medium - 3-7 days
135077 Network Services Implement 90 day Password Change Policy 2/18/2016 8:56 In Progress George Jensen Anoka County JLEC Chad Remick 5/16/2016 9:30 George JensenProject - no specified
due date
135078 Network Services Delete Isaiah Bawek's Account 2/18/2016 9:03 Resolved Don Rambow White Bear Lake Chad Remick 2/18/2016 9:44 Chad Remick Medium - 3-7 days 2/18/2016 9:46
135079 PIMS Willmar Training Follow Up 2/18/2016 9:24 Resolved Jane Watje LOGIS Maria Rucke 5/5/2016 6:27 Maria Rucke Medium - 3-7 days 5/5/2016 6:27
135080 RecTrac Fee Required statement on web trac 2/18/2016 9:26 Resolved Pam Schmitz Robbinsdale Paul Norton 2/25/2016 11:30 Paul Norton Medium - 3-7 days 2/25/2016 11:30
135081 Service Desk Print checks 2/18/2016 9:26 Resolved Heather Campson LOGIS Joe Rader 2/18/2016 10:27 Joe Rader Medium - 3-7 days 2/18/2016 10:27
135082 JDE HR/Payroll terminate ESS access 2/18/2016 9:33 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/4/2016 8:16 Dave Schleicher Medium - 3-7 days 3/4/2016 8:16
135083 JDE HR/Payroll Final Update not completing 2/18/2016 9:39 Resolved Karrie Glen Lakeville Nikki Heinbuch 2/18/2016 10:45 Nikki Heinbuch Medium - 3-7 days 2/18/2016 10:48
135084 Infrastructure Group Add IP address to Cisco shun exclusion list 2/18/2016 9:42 Resolved Raoul Boudreau Burnsville Jason Stickler 2/23/2016 14:16 Jason Stickler Medium - 3-7 days 2/23/2016 14:16
135085 JDE Finance Vendor Names - Section 8 Payments 2/18/2016 9:45 Resolved Chris Regis Richfield Dave Schleicher 3/1/2016 13:04 Kathy Dahlen Medium - 3-7 days 3/1/2016 13:25
135086 Utility Billing Waggoner meter and bill problems 2/18/2016 9:46 Resolved JoAnn Eagen Farmington Pat Lindquist 2/18/2016 12:11 Pat Lindquist Medium - 3-7 days 2/18/2016 12:11
135088 Network Services Entrust Certificate Renewal Preparation (Budgeting purposes) 2/18/2016 9:47 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 13:45 Lori Hackett Medium - 3-7 days 3/16/2016 15:02
135089 PIMS Enhancement: Update the Business Search grid to include DBA 2/18/2016 9:47 Internal Testing Jeff Brown Edina Judd Harper 3/30/2016 13:55 Holly Amundson Medium - 3-7 days
135090 Service Desk Disable VPN - Brian Swanson 2/18/2016 9:50 Resolved Nikki Farrow St. Louis Park Peter Carlson 2/18/2016 10:43 Sue Christiansen Medium - 3-7 days 2/18/2016 10:18
135091Public Safety
DevelopmentDCC - BI Web Report - Issues 2/18/2016 9:56 Resolved Rose Kruchten
Dakota
Communications
Center
John Rogers 2/18/2016 9:58 John Rogers Medium - 3-7 days 2/18/2016 9:58
135093 JDE Finance Docuscan 2/18/2016 10:08 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 12:42 Jill Davis Medium - 3-7 days 2/18/2016 15:57
135094 Infrastructure Group Voice mail to e-mail 2/18/2016 10:14 Resolved Tom Kloss Hutchinson Jude Giron 2/22/2016 8:06 Jude Giron Medium - 3-7 days 2/22/2016 8:06
135095 Utility Billing Issue with UB 2/18/2016 10:28 Resolved Sandy Haima South St. Paul Pam Kummer 3/14/2016 11:33 Pam Kummer Medium - 3-7 days 3/14/2016 11:33
135096 JDE Finance pid 13892 - GL Coding not working 2/18/2016 10:45 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 13:02 Brandi Aitkin Medium - 3-7 days 2/18/2016 12:55
135097Public Safety
Development
Golden Valley PD - Adding FD calls to False Alarm report in BI
Web2/18/2016 10:51 Resolved Amanda Johnson Golden Valley John Rogers 2/18/2016 10:57 John Rogers Medium - 3-7 days 2/18/2016 10:57
135098 Utility Billing Cycle 4 WAV Comparison Report 2/18/2016 11:04 Resolved Cindy McMillen Farmington Connie Dalsen 2/19/2016 11:19 Connie Dalsen Medium - 3-7 days 2/19/2016 11:19
135099 Utility Billing ach batch 2/18/2016 11:09 Resolved Joanna Ip St. Louis Park Pam Kummer 2/18/2016 12:25 Pam Kummer Medium - 3-7 days 2/18/2016 12:25
135100 JDE Finance Escalating items 2/18/2016 11:14 Resolved Brandi Aitkin Apple Valley Jill Davis 2/18/2016 14:11 Ron Hedberg Medium - 3-7 days 2/18/2016 12:40
135101 RecTrac Minnetonka: Scheduled reports are not working 2/18/2016 11:23 Resolved Kelly O'Dea Minnetonka Paul Norton 3/17/2016 16:33 Kelly O'Dea High - 2 days 3/17/2016 14:26
135102 JDE Finance Tungsten password reset 2/18/2016 11:26 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/18/2016 11:45 Jill Davis Medium - 3-7 days 2/18/2016 11:45
Page 63 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135103 Network Services SL - ACH Batch not transferring to Local Server 2/18/2016 11:27 Resolved Pam Kummer LOGIS Jeff Sibell 2/18/2016 11:46 Jeff Sibell Critical - 1 day 2/18/2016 11:46
135104 Utility Billing FW: Robbinsdale 2/18/2016 11:30 Resolved Larry Jacobson Robbinsdale Pam Kummer 3/3/2016 15:49 Pam Kummer Medium - 3-7 days 3/3/2016 15:49
135105 Utility Billing Woodbury RE: Cancel On Line Accounts 2/18/2016 11:38 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/18/2016 11:42 Connie Dalsen Medium - 3-7 days 2/18/2016 11:42
135108 Utility Billing Backflow Accounts Report 2/18/2016 11:42 Resolved Sandra Beecher Woodbury Connie Dalsen 2/23/2016 8:01 Connie Dalsen Medium - 3-7 days 2/23/2016 8:01
135109 Infrastructure Group EA-Employees VPN group getting old primary DNS server IP 2/18/2016 12:00 Resolved Dan Cook Eagan Jason Stickler 2/23/2016 10:23 Jason Stickler High - 2 days 2/23/2016 10:24
135110 GIS Logis Map Login 2/18/2016 12:03 Resolved Sam Black Minnetonka Keith Anderson 2/22/2016 8:28 Keith Anderson Medium - 3-7 days 2/18/2016 15:10
135111 Infrastructure GroupIssue with an access point - Marc's device could not connect
constantly2/18/2016 12:11 Resolved Marc Gade West St. Paul Jude Giron 2/25/2016 11:32 Marc Gade Medium - 8-14 days 2/25/2016 11:41
135112 JDE Finance Insight report question 2/18/2016 12:12 Resolved Angie McIntire Ramsey Dave Schleicher 2/18/2016 13:45 Angie McIntire Medium - 3-7 days 2/18/2016 13:25
135113 JDE HR/Payroll RE: Terminate in ESS 2/18/2016 12:12 Resolved Cindy Nelson Ramsey Dave Schleicher 2/18/2016 13:01 Dave Schleicher Medium - 3-7 days 2/18/2016 13:02
135114 JDE Finance Check Images 2/18/2016 12:27Pending Client
ResponseSheri Robertson Maple Grove Dave Schleicher 2/18/2016 16:13 Sheri Robertson Medium - 3-7 days
135115 Infrastructure GroupGV PCI Compliant Questions RE "WeScanIDs" Software for POS
Systems at BV Golf2/18/2016 12:49 Resolved Beth Yurchisin Golden Valley Vu Pham 4/1/2016 11:24 Vu Pham Medium - 3-7 days 4/1/2016 11:24
135116 JDE HR/Payroll Mandatory Participation 2/18/2016 12:56 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/19/2016 7:02 Nancy Hilary Medium - 3-7 days 2/19/2016 7:02
135118 Network Services Install Renewed Ninite Licenses 2/18/2016 13:24 Resolved Don Rambow White Bear Lake Chad Remick 2/19/2016 8:18 Chad Remick Medium - 3-7 days 2/19/2016 8:18
135119 Utility BillingCustomer getting a "connection not private" message when she
enters the infinity.link site2/18/2016 13:24 Resolved Beth Marshall Richfield Pam Kummer 3/25/2016 16:03 Pam Kummer Medium - 3-7 days 3/25/2016 16:03
135120 Utility Billing Backflow Mailing and Backflow Aternate Addresses 2/18/2016 13:36 Resolved Sandra Beecher Woodbury Connie Dalsen 2/24/2016 11:37 Connie Dalsen Medium - 3-7 days 2/24/2016 11:37
135121 JDE HR/Payroll Health and Dental - remove payroll vouchers 2/18/2016 13:43 New Jeff Zuba Robbinsdale Nikki Heinbuch 2/18/2016 14:24 Nikki Heinbuch Medium - 3-7 days
135122 RecTrac Summer Programs not displaying first (very hard to find) 2/18/2016 13:45 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 15:27 Paul Norton Medium - 3-7 days 2/24/2016 15:27
135123 JDE HR/Payroll FMLA pay type 2/18/2016 13:45 New Jeff Zuba Robbinsdale Nikki Heinbuch 2/18/2016 13:46 Nikki Heinbuch Medium - 3-7 days
135124 Service Desk Install New Adobe Pro Licenses - Orono 2/18/2016 13:51 Resolved David Klitzke Orono Chad Remick 2/19/2016 14:17 Chad Remick Medium - 3-7 days 2/19/2016 14:23
135125 PIMS request to revise system report Business License by Applicant 2/18/2016 14:00 Resolved Eileen Tierney St. Louis Park Tim Lovestrand 3/23/2016 16:22 Judd Harper Medium - 3-7 days 3/23/2016 16:22
135126 Infinity.Link InternalApply Consumption History Stored Procedures to AV, NH and RI
TEST2/18/2016 14:01 Resolved Pam Kummer LOGIS Pam Kummer 3/1/2016 12:41 Pam Kummer High - 2 days 3/1/2016 12:41
135127 Infrastructure Group IPT Phone Implementation 2/18/2016 14:03 In Progress Ian Hardie South St. Paul Jude Giron 4/15/2016 16:16 Jude GironProject - no specified
due date
135128 PIMSePermits - Website url confiigurations in Site Settings for a new
implementation2/18/2016 14:20 Resolved Maria Rucke LOGIS Maria Rucke 5/20/2016 15:49 Maria Rucke Medium - 3-7 days 5/20/2016 15:49
135129 RecTrac Maintenance Comments - Where to Update 2/18/2016 14:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:33 Sue Christiansen Medium - 3-7 days
135131 JDE Finance Insight 2/18/2016 15:40Pending Client
ResponseRichard Johnson New Hope Dave Schleicher 2/18/2016 15:50 Dave Schleicher Medium - 3-7 days
135132 JDE FinanceOpen PO 1767 but missing as a PO selection - cannot access
PO to voucher match2/18/2016 16:01 Resolved Dawn McGuire
Minnesota Transit
AuthorityJill Davis 2/18/2016 16:15 Jill Davis Medium - 3-7 days 2/29/2016 8:09
135133 Infrastructure Group FW: Additional ports open for DMZ 2/18/2016 16:01 Resolved Danny Barth Lakeville John Wondra 2/25/2016 8:59 John Wondra Medium - 3-7 days 2/25/2016 8:59
135134 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/18/2016 16:14 Resolved Melissa Schlingman Shakopee Dave Schleicher 2/22/2016 8:22 Dave Schleicher Medium - 3-7 days 2/22/2016 8:22
135136 Infrastructure Group Test ePermits - Allow connections to instance 2/18/2016 16:25 Resolved Lonnie Rolf LOGIS Jason Stickler 2/29/2016 14:53 Jason Stickler Medium - 3-7 days 2/29/2016 14:53
135137 Network Services DMZ Account Password 2/18/2016 16:33 Resolved Mike McCollum Apple Valley Peter Carlson 2/19/2016 9:20 Mike McCollum Medium - 3-7 days 2/19/2016 9:20
135138 RecTracMinnetonka - enhancement request for WebTrac Tennis Court
Rental (VSI Ticket #1235208)2/18/2016 16:37 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/14/2016 9:36 Sue Christiansen
Project - no specified
due date4/14/2016 9:36
135139 JDE HR/Payroll Terminated Employee: Emily Becker 2/18/2016 18:19 Resolved Richard Johnson New Hope Dave Schleicher 2/19/2016 7:14 Dave Schleicher Medium - 3-7 days 2/19/2016 7:14
135141 PIMS PAYMENT TYPE - Change 2/19/2016 7:14 Resolved Shannon Dietrich Golden Valley Maria Rucke 2/19/2016 7:19 Maria Rucke Medium - 3-7 days 2/19/2016 7:19
135142 Systems Group Error when changing password on apps.logis.org 2/19/2016 7:36 Resolved John Rogers LOGIS Brian Peterson 2/29/2016 8:28 Brian Peterson Medium - 3-7 days 2/29/2016 8:28
135143 Utility Billing eutilitybilling newsletter update 2/19/2016 7:41 Resolved Carissa Hoyt New Hope Connie Dalsen 2/19/2016 11:04 Connie Dalsen Medium - 3-7 days 2/19/2016 11:04
135144 Utility Billing WAV Comparison Report 2/19/2016 7:43 Resolved Luann Sellman Coon Rapids Connie Dalsen 2/19/2016 11:07 Connie Dalsen Medium - 3-7 days 2/19/2016 11:07
135145 PIMSPIMS Enhancement - Increase character limit for Company
Name - Contractor Info2/19/2016 8:11 New Katy Hauan Ramsey 2/19/2016 8:12 System
Project - no specified
due date
135146 Infrastructure Group SCADA/City VPN 2/19/2016 8:13 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/26/2016 7:46 Jason Stickler Medium - 3-7 days 3/9/2016 9:20
135147 Network Services Need Citrix Account Reset 2/19/2016 8:17 Resolved Lynn Vasquez Eagan Peter Carlson 2/19/2016 10:03 Lynn Vasquez Medium - 3-7 days 2/19/2016 8:40
135148 Infrastructure Group Allow Access to MS for online updates 2/19/2016 8:22 Resolved Clint Pires St. Louis Park Virginia Vaske 2/22/2016 13:10 Virginia Vaske Medium - 3-7 days 2/22/2016 13:10
135149 Utility Billing water meter accounts 2/19/2016 8:32 Resolved Chris Jensen Coon Rapids Connie Dalsen 2/23/2016 15:32 Chris Jensen Medium - 3-7 days 2/23/2016 15:29
Page 64 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135150 JDE Finance proxy request 2/19/2016 8:42 Resolved Sheri Robertson Maple Grove Jill Davis 2/19/2016 9:03 Jill Davis Medium - 3-7 days 2/19/2016 9:03
135151 JDE HR/Payroll Timecard Password Reset 2/19/2016 8:42 Resolved Jake Miller Edina Nikki Heinbuch 2/19/2016 8:52 Nikki Heinbuch Medium - 3-7 days 2/19/2016 9:23
135152 Infrastructure Group Issue with a switch 2/19/2016 8:48 Resolved Marc Gade West St. Paul Vu Pham 2/22/2016 11:25 Vu Pham Medium - 3-7 days 2/22/2016 11:25
135153 Utility Billing Year end 2015 2/19/2016 8:49 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/19/2016 10:48 Pat Lindquist Medium - 3-7 days 2/19/2016 10:48
135154 JDE Finance Tungsten report request 2/19/2016 9:01 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/1/2016 9:00 Sheri Robertson Medium - 3-7 days 3/1/2016 9:02
135155 PIMS Question about security 2/19/2016 9:12 Resolved Nellie Feist Maple Grove Maria Rucke 2/19/2016 15:01 Maria Rucke Medium - 3-7 days 2/19/2016 15:01
135156 Network Services AP for Shop 2/19/2016 9:12 Resolved Ian Hardie South St. Paul Adam Maloney 5/3/2016 8:00 Adam Maloney Medium - 3-7 days 5/3/2016 8:00
135157 JDE HR/Payroll Please Reset ESS Password 2/19/2016 9:14 Resolved Katie Bisek Edina Nikki Heinbuch 2/19/2016 9:20 Nikki Heinbuch Medium - 3-7 days 2/19/2016 9:23
135158 JDE HR/Payroll terminate ESS access 2/19/2016 9:16 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/19/2016 9:26 Dave Schleicher Medium - 3-7 days 2/19/2016 9:26
135159 RecTrac Brooklyn Center - Event Timer error in Demo 2/19/2016 9:29 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 2/23/2016 9:22 Sue Christiansen Medium - 3-7 days 2/23/2016 9:22
135160 Service Desk Please reset my account 2/19/2016 9:30 Resolved Katie Bisek Edina Peter Carlson 2/19/2016 13:26 Katie Bisek Medium - 3-7 days 2/19/2016 10:42
135161 RecTrac AR RecConnect 2/19/2016 9:31 Resolved Kacie Robinson Lakeville Paul Norton 2/26/2016 8:44 Paul Norton Medium - 3-7 days 2/26/2016 8:44
135162 PIMS Question about permit EA134986 2/19/2016 9:43 Resolved Sarah Brandel Eagan Maria Rucke 2/19/2016 9:45 Maria Rucke Medium - 3-7 days 2/19/2016 9:45
135163 RecTrac Label template 2/19/2016 9:43 Resolved Jill Smisek New Hope Paul Norton 2/24/2016 15:10 Jill Smisek Medium - 3-7 days 2/24/2016 15:35
135166 Service Desk Two Token update requests 2/19/2016 9:53 Resolved Rachel Romansky Shakopee Peter Carlson 2/19/2016 10:38 Rachel Romansky Medium - 3-7 days 2/19/2016 10:42
135170 JDE HR/Payroll help with catch up of Pera 2/19/2016 10:02 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/19/2016 10:35 Nikki Heinbuch Medium - 3-7 days 2/24/2016 11:53
135173 JDE HR/Payroll Open Enrollment 2/19/2016 10:18 Resolved Eve Lomaistro New Hope Nancy Hilary 2/19/2016 10:35 Eve Lomaistro Medium - 3-7 days 2/22/2016 10:33
135174 Utility Billing FW: Robbinsdale eUtilityBilling New User Registration 2/19/2016 10:37 Resolved Rachel Neuberger Robbinsdale Pam Kummer 3/3/2016 14:22 Rachel Neuberger Medium - 3-7 days 3/3/2016 14:21
135175 Infrastructure Group Remove LO-Econnect IP references 2/19/2016 10:45 Resolved Carl Pearson LOGIS Virginia Vaske 2/22/2016 16:18 Virginia Vaske Medium - 3-7 days 2/22/2016 16:19
135176 Network Services Remove lo-econnect references from F5 2/19/2016 10:57 Resolved Carl Pearson LOGIS Brent Rebischke 2/19/2016 14:50 Brent Rebischke Medium - 3-7 days 2/19/2016 14:50
135177 Public Safety RecordsLRMS sessions not logging off at Eagan. Need a solution. Citrix
or application issue?2/19/2016 11:02 Resolved Dan Cook Eagan Renee Hosch 4/4/2016 8:16 Renee Hosch High - 2 days 4/4/2016 8:16
135178 Utility Billing WAV Cycle 1 2/19/2016 11:19 Resolved Joe Gibbs Eagan Pam Kummer 2/19/2016 11:22 Pam Kummer Medium - 3-7 days 2/19/2016 11:22
135179 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/19/2016 11:38 New Nate Reinhardt Brooklyn Center Dave Schleicher 2/29/2016 8:10 Nate Reinhardt Medium - 3-7 days
135180 Service DeskFW: Ticket#375597/CityofNewHope/Websense -- unblock
www.officelayouts.org2/19/2016 11:43 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 3/2/2016 9:09 Carol Sorensen Medium - 3-7 days 3/2/2016 10:29
135181 Network Services Order of additional Synology Disk 2/19/2016 11:45 Resolved Janelle Day LOGIS Lori Hackett 3/7/2016 16:19 Lori Hackett Medium - 3-7 days 3/7/2016 16:19
135182 Network Services Install of additional Synology Disk 2/19/2016 12:04 Resolved Janelle Day LOGIS Scott Crocker 4/13/2016 9:56 Scott Crocker Medium - 3-7 days 4/13/2016 9:56
135183 JDE Finance FW: Message from KM_C654e 2/19/2016 12:04 Resolved Shari Rains New Hope Jill Davis 2/19/2016 14:25 Shari Rains Medium - 3-7 days 2/19/2016 14:25
135184 PIMS E permits - White Bear Lake - Ready to start preliminary steps 2/19/2016 12:19 In Progress Julie Silverberg White Bear Lake Maria Rucke 4/26/2016 15:35 Maria RuckeProject - no specified
due date
135185 PIMS Need assistance entering Questions/Answers in ePermits 2/19/2016 12:28 Resolved Lisa Morrill Eden Prairie Judd Harper 3/28/2016 10:52 Judd Harper Medium - 3-7 days 3/28/2016 10:52
135186 Systems Group FW: Redirect EdinaGoGreen.org 2/19/2016 12:34 Resolved Jennifer Bennerotte Edina Jeff Sibell 2/25/2016 11:15 Jeff Sibell Medium - 3-7 days 2/25/2016 11:15
135187 JDE HR/Payroll 2 interims 2/19/2016 13:05 Resolved Carrie Person Edina Nikki Heinbuch 2/19/2016 13:12 Nikki Heinbuch Medium - 3-7 days 2/19/2016 13:15
135188 Special Assessments RH - Assessment Letters Projects database change 2/19/2016 13:17 Ready for Release Norb Vossen LOGIS Norb Vossen 4/19/2016 15:20 Jim HaldProject - no specified
due date
135189 Utility Billing hard delete customer 2/19/2016 13:18 Resolved Deb Montilino St. Louis Park Connie Dalsen 2/19/2016 13:24 Deb Montilino Medium - 3-7 days 2/19/2016 13:21
135190 Service DeskPlease restore EDP_BUDMOD_V2014_1 to create
EDP_BUDMOD_V2014_Restore2/19/2016 13:27 Resolved Dave Schleicher LOGIS Scott Crocker 2/19/2016 15:49 Dave Schleicher Medium - 3-7 days 2/19/2016 15:46
135192 Utility Billing WAV 2/19/2016 13:51 Resolved Amy Dierkhising Maple Grove Pat Lindquist 2/22/2016 10:29 Pat Lindquist Medium - 3-7 days 2/22/2016 10:29
135193 PIMS FW: See Attachment 2/19/2016 14:00 Resolved Jesse Anderson Brooklyn Center Judd Harper 3/8/2016 13:17 Judd Harper Medium - 3-7 days 3/8/2016 13:17
135194 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/19/2016 14:06 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/7/2016 11:13 Dave Schleicher Medium - 3-7 days 3/7/2016 11:13
135195 JDE HR/Payroll Time card password 2/19/2016 14:06 Resolved Brandon Freeman Edina Dave Schleicher 2/19/2016 14:10 Dave Schleicher Medium - 3-7 days 2/19/2016 14:10
135196 JDE Finance Expense Account Allocations 2/19/2016 14:35 Resolved Jared MartigHutchinson Utility
CommissionDave Schleicher 3/2/2016 13:49 Jared Martig Medium - 3-7 days 3/2/2016 14:50
135197 JDE Finance Update of model account name 2/19/2016 14:43 Resolved Angie McIntire Ramsey Jill Davis 2/19/2016 16:23 Jill Davis Medium - 3-7 days 2/19/2016 16:23
135198 Infrastructure GroupAllow access to additional e-range destination from CR Bunker
Hills PCI network2/19/2016 14:52 Resolved Shawn Rung Coon Rapids John Wondra 2/22/2016 8:20 John Wondra Medium - 3-7 days 2/22/2016 8:20
135199 JDE HR/Payroll Reset Timecard Password 2/19/2016 14:56 Resolved Katie Bisek Edina Nikki Heinbuch 2/19/2016 15:14 Nikki Heinbuch Medium - 3-7 days 2/19/2016 15:15
135200 Service Desk New LDAP Anyconnect user 2/19/2016 14:58 Resolved Rachel Romansky Shakopee Joe Rader 2/23/2016 14:04 Joe Rader Medium - 3-7 days 2/23/2016 14:04
135201 Service Desk Password Reset 2/19/2016 15:09 Resolved Katie Bisek Edina Chad Remick 2/19/2016 15:24 Chad Remick Medium - 3-7 days 2/19/2016 15:25
135202 RecTrac permissions-printing passes 2/19/2016 15:11 Resolved Kristin Trembley Eagan Paul Norton 2/25/2016 15:55 Paul Norton Medium - 3-7 days 2/25/2016 15:55
135203 PIMS Created Renewal records and Notices 2/19/2016 15:22 Resolved Jane Timm Edina Jane Watje 2/19/2016 15:26 Jane Watje Medium - 3-7 days 2/19/2016 15:26
Page 65 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135204 JDE HR/Payroll Termination 2/19/2016 15:24 Resolved Patti Kent Shakopee Dave Schleicher 2/19/2016 15:32 Dave Schleicher Medium - 3-7 days 2/19/2016 15:32
135205 PIMS Created a renewal notice that was missed 2/19/2016 15:26 Resolved Jane Timm Edina Jane Watje 2/19/2016 15:29 Jane Watje Medium - 3-7 days 2/19/2016 15:29
135206 JDE HR/PayrollYear End Leave Accrual Report - Max PTO Accrual Incorrect for
Some Persons2/19/2016 15:34 New Wanita Williams Golden Valley Nancy Hilary 2/22/2016 10:21 Nancy Hilary Medium - 3-7 days
135207 PIMS Payment Type change 2/19/2016 15:36 Resolved Jeanne McManus Golden Valley Maria Rucke 2/19/2016 15:47 Maria Rucke Medium - 3-7 days 2/19/2016 15:47
135208 Infrastructure Group RE: Remove Rules 2/19/2016 15:37 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/22/2016 8:17 Virginia Vaske Medium - 3-7 days 2/22/2016 8:17
135209 Infrastructure Group RE: Remove Rules 2/19/2016 15:44 Resolved James Goldenstein Eden Prairie Virginia Vaske 2/19/2016 16:09 Virginia Vaske Medium - 3-7 days 2/19/2016 16:09
135210 RecTracEagan: Counting Visits in memberships for insurance
reimbursement2/19/2016 15:53
Pending Vendor
ResponseKristin Trembley Eagan Paul Norton 4/12/2016 11:32 Sue Christiansen High - 2 days
135211 PIMS Corrected fees for tobacco sales licenses on renewal notices 2/19/2016 16:05 Resolved Jane Timm Edina Jane Watje 2/19/2016 16:09 Jane Watje Medium - 3-7 days 2/19/2016 16:09
135212 Training Training on Permits setup 2/19/2016 16:24 Resolved Meg Feikema Willmar Jane Watje 2/19/2016 16:26 Jane Watje Medium - 3-7 days 2/19/2016 16:26
135213 Training Training on issuance of permits 2/19/2016 16:26 Resolved Meg Feikema Willmar Jane Watje 2/19/2016 16:28 Jane Watje Medium - 3-7 days 2/19/2016 16:28
135214 PIMS Epermits 2/19/2016 16:28 Resolved Kim Woog South St. Paul Jane Watje 2/19/2016 16:30 Jane Watje Medium - 3-7 days 2/19/2016 16:30
135215 JDE HR/Payroll Employee related expenses 2/19/2016 16:32 Resolved Sheri Robertson Maple Grove Nancy Hilary 2/22/2016 8:11 Sheri Robertson Medium - 3-7 days 2/22/2016 13:52
135216 JDE Finance Report Printing 2/20/2016 10:54 Resolved Chris Regis Richfield Dave Schleicher 2/22/2016 9:15 Chris Regis Medium - 3-7 days 2/22/2016 6:39
135217 Network Services GV wants to use large training room 2/20/2016 14:44 Resolved Jill Lund Golden Valley Peter Carlson 3/25/2016 8:09 Peter Carlson Medium - 3-7 days 3/25/2016 8:09
135218 Network Services Visio License 2/20/2016 14:51 Resolved Dave Schleicher LOGIS Lori Hackett 2/29/2016 12:31 Dave Schleicher Medium - 3-7 days 2/29/2016 11:57
135220 Tracker Admin Removal of Travis Calef from PhaseWare 2/20/2016 15:46 Resolved Janelle Day LOGIS Sue Christiansen 2/22/2016 7:56 Sue Christiansen Medium - 3-7 days 2/22/2016 7:55
135221 Service Desk Nagios Conference 2/20/2016 16:11 Resolved Janelle Day LOGIS Lori Hackett 2/22/2016 9:10 Lori Hackett Medium - 3-7 days 2/22/2016 9:10
135222 JDE HR/Payroll FW: time card 2/21/2016 12:29Pending Client
ResponseJoe Brown Minnetonka Dave Schleicher 2/24/2016 15:09 Dave Schleicher Medium - 3-7 days
135223 Service Desk Citrix user name & password 2/22/2016 3:20 Resolved Tara Shoemaker
Dakota
Communications
Center
Peter Carlson 2/22/2016 8:24 Peter Carlson Medium - 3-7 days 2/22/2016 9:58
135224 RecTrac FW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP 2/22/2016 6:16 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/25/2016 12:10 Sue Christiansen Medium - 3-7 days 2/25/2016 12:10
135225 Network Services User Password Reset 2/22/2016 6:33 Resolved John Paulsen LOGIS John Paulsen 2/22/2016 6:35 John Paulsen Medium - 3-7 days 2/22/2016 6:35
135226 Network Services Eagan DMZ Password 2/22/2016 6:36 Resolved Tami Maddio Eagan Peter Carlson 2/22/2016 7:14 Peter Carlson Medium - 3-7 days 2/22/2016 8:17
135227 Network Services Password Reset 2/22/2016 6:40 Resolved David Streefland Eagan John Paulsen 2/22/2016 6:41 John Paulsen Medium - 3-7 days 2/22/2016 6:41
135228 Network Services FBR Data not coming through 2/22/2016 6:41 Resolved Ed O'Donnell Maple Grove John Paulsen 2/22/2016 6:44 John Paulsen Medium - 3-7 days 2/22/2016 6:44
135229 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 6:49 Resolved Joel Merry Minnetonka Dave Schleicher 2/22/2016 13:36 Dave Schleicher Medium - 3-7 days 2/22/2016 13:36
135230 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 6:58 Resolved Tammy Wilson Eden Prairie Dave Schleicher 2/22/2016 13:18 Dave Schleicher Medium - 3-7 days 2/22/2016 13:18
135231 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 7:17 Resolved Chris Regis Richfield Dave Schleicher 2/22/2016 7:22 Chris Regis Medium - 3-7 days 2/22/2016 7:58
135232 Systems Group LOGIS Member Security Audit 2/22/2016 7:17 Resolved Jayson Solberg Rosemount John Paulsen 4/18/2016 8:28 John Paulsen Medium - 3-7 days 4/19/2016 13:13
135233 Infrastructure Group LOGIS Member Security Audit 2/22/2016 7:19 Resolved Jayson Solberg Rosemount Vu Pham 4/18/2016 8:28 Vu Pham Medium - 3-7 days 4/19/2016 9:50
135234 Utility Billing HELP WITH A REPORT 2/22/2016 7:23 Resolved Donna Gause Minnetonka Pam Kummer 2/22/2016 12:09 Pam Kummer Critical - 1 day 2/22/2016 12:09
135235 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 8:11 Resolved Sue Watson Golden Valley Dave Schleicher 2/22/2016 9:34 Dave Schleicher Medium - 3-7 days 2/22/2016 9:34
135236 Service Desk No Subject 2/22/2016 8:14 Resolved Rose Kruchten
Dakota
Communications
Center
Peter Carlson 2/23/2016 9:44 Diane Bodeen Medium - 3-7 days 2/23/2016 13:28
135237 Service Desk RE: Remove Rules 2/22/2016 8:14 Resolved Virginia Vaske LOGIS 2/22/2016 8:15 Virginia Vaske Medium - 3-7 days 2/22/2016 8:15
135238 JDE Finance Viewing docs in Tungsten 2/22/2016 8:15 In Progress Ron Hedberg Apple Valley Jill Davis 2/23/2016 7:51 Jill Davis Medium - 3-7 days
135239 Public Safety General Printrak Login 2/22/2016 8:15 Resolved Amanda Johnson Golden Valley John Rogers 2/22/2016 8:21 John Rogers Medium - 3-7 days 2/22/2016 8:21
135240 Service Desk remove mi-citrix3 from hosted backups on 2/26/16 2/22/2016 8:16 Resolved Craig Beers Minnetonka Scott Crocker 2/29/2016 6:45 Scott Crocker Medium - 3-7 days 2/29/2016 6:45
135241 JDE HR/Payroll Quick payroll question ee 117668 2/22/2016 8:34 Resolved Eve Lomaistro New Hope Nancy Hilary 2/22/2016 15:52 Richard Johnson Medium - 3-7 days 2/23/2016 7:24
135242 RecTrac Charge machines 2/22/2016 8:46 Resolved Sue LaCrosse Brooklyn Center Paul Norton 2/24/2016 10:20 Sue LaCrosse Medium - 3-7 days 4/6/2016 14:16
135243 RecTrac Hardware disconnected (VIC button is red) 2/22/2016 8:53 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/23/2016 15:09 Sue Christiansen Medium - 3-7 days 2/23/2016 15:09
135244 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 8:53 Resolved Steve Heintz St. Louis Park Dave Schleicher 2/26/2016 10:22 Dave Schleicher Medium - 3-7 days 2/26/2016 10:22
135245 Public Safety General HIGH - Reset Citrix Password 2/22/2016 8:56 Resolved Lynn Vasquez Eagan John Rogers 2/22/2016 11:06 John Rogers Medium - 3-7 days 2/22/2016 11:06
135246 Service Desk Decommission LO-HPSIM 2/22/2016 9:12 Resolved Janelle Day LOGIS Carl Pearson 3/15/2016 9:51 Carl Pearson Medium - 8-14 days 3/15/2016 9:52
135247 PIMS Security PIMS 2/22/2016 9:31 Resolved Kim Woog South St. Paul Maria Rucke 2/22/2016 12:29 Maria Rucke Medium - 3-7 days 2/22/2016 10:44
135248 Systems GroupUnable to access TEST AV and TEST NH after patches applied on
2/18/162/22/2016 9:32 Resolved Pam Kummer LOGIS Jeff Sibell 2/25/2016 8:37 Jeff Sibell High - 2 days 2/25/2016 8:37
135249 JDE Finance Next PCARD statement: 2/19/16 2/22/2016 9:39 Resolved Brandi Aitkin Apple Valley Dave Schleicher 2/23/2016 9:43 Brandi Aitkin Medium - 3-7 days 2/22/2016 12:11
Page 66 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135250 Service Desk WBL: Logis Computer Maintenance 2/22/2016 9:39 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:24 Chad Remick Medium - 3-7 days 3/7/2016 10:25
135251 PIMS Requesting Business License Access to reports 2/22/2016 9:46 Resolved David Fisher Edina Maria Rucke 2/22/2016 9:52 Maria Rucke Medium - 3-7 days 2/22/2016 9:52
135252 Service Desk New Users 2/22/2016 9:52 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/9/2016 13:20 Joe Rader Medium - 3-7 days 3/9/2016 13:20
135253 PIMS FEE CHANGE 2/22/2016 9:52 Resolved Shannon Dietrich Golden Valley Maria Rucke 2/22/2016 10:55 Shannon Dietrich Medium - 3-7 days 2/22/2016 10:34
135254 Service Desk WBL: Logis Computer Maintenance 2/22/2016 9:56 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:43 Chad Remick Medium - 3-7 days 4/4/2016 9:43
135255Public Safety
DevelopmentHCSO CAD data missing from FBR from HCIT outage? 2/22/2016 9:58 Resolved Keith Terlinden Maple Grove Matt O'Brien 3/22/2016 14:20 Matt O'Brien Medium - 3-7 days 3/22/2016 14:20
135256 JDE HR/Payroll Interim Void to verify please 2/22/2016 10:02 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 2/22/2016 10:16 Julie Nowlan Medium - 3-7 days 2/22/2016 10:18
135257 RecTrac
Maple Grove: 2 scanners not working correctly (VSI Ticket
#1235089) - does not advance to photo screen when card is
scanned
2/22/2016 10:12 Resolved Lisa Jost Maple Grove Sue Christiansen 4/5/2016 11:33 Sue Christiansen Medium - 3-7 days 4/5/2016 11:33
135258 JDE HR/Payroll EE 165318 not appearing in Hours Worked Build 2/22/2016 10:18 Resolved Steve Hauer Maple Grove Nancy Hilary 2/22/2016 10:27 Nancy Hilary Medium - 3-7 days 2/22/2016 10:19
135259 Class Splash page pictures 2/22/2016 10:19 Resolved Ann Davy Minnetonka Paul Norton 2/22/2016 10:59 Paul Norton Medium - 3-7 days 2/22/2016 10:59
135260 JDE Finance Change in JDE role 2/22/2016 10:36 Resolved Clara Hilger South St. Paul Jill Davis 2/22/2016 10:54 Jill Davis Medium - 3-7 days 2/22/2016 10:54
135261 Utility Billing Change in access to CIS 2/22/2016 10:38 Resolved Clara Hilger South St. Paul Connie Dalsen 2/22/2016 11:52 Connie Dalsen Medium - 3-7 days 2/22/2016 11:52
135262 JDE Finance proxy setup 2/22/2016 10:39 Resolved Lisa Reiten Apple Valley Jill Davis 2/22/2016 10:46 Jill Davis Medium - 3-7 days 2/22/2016 10:46
135263 Service Desk Archived e-mails 2/22/2016 10:40 Resolved Jill Davis LOGIS Peter Carlson 2/29/2016 8:21 Peter Carlson Medium - 3-7 days 2/29/2016 8:21
135264 Service Desk Quote AP for SSP 2/22/2016 10:44 Resolved Ian Hardie South St. Paul Lori Hackett 3/17/2016 15:43 Lori Hackett Medium - 3-7 days 3/17/2016 15:47
135265 Infrastructure Group Apply New Adder Licenses 2/22/2016 10:45 Resolved James Goldenstein Eden Prairie Adam Maloney 3/15/2016 8:34 Adam Maloney Medium - 3-7 days 3/15/2016 8:34
135267 RecTracSt. Louis Park: customers are having some issues when
registering for classes in RecTrac using phones or ipads2/22/2016 11:00 Resolved Carrie Mandler St. Louis Park Paul Norton 2/25/2016 12:49 Carrie Mandler Medium - 3-7 days 2/25/2016 10:46
135268 Property Data Add column to MF matrix to summarize number of apartments 2/22/2016 11:04 Resolved Norb Vossen LOGIS 2/23/2016 15:03 Norb VossenProject - no specified
due date2/23/2016 15:03
135269 RecTrac Screen freezing up during Pass Visit Processing 2/22/2016 11:08 Resolved Lisa Jost Maple Grove Paul Norton 4/7/2016 7:57 Paul Norton Medium - 3-7 days 4/7/2016 7:57
135270 Utility Billing Question on Information Tab 2/22/2016 11:11 Resolved JoAnn Eagen Farmington Pat Lindquist 2/24/2016 7:54 Pat Lindquist Medium - 3-7 days 2/24/2016 7:54
135272 Network Services Cisco 2951 Voice Gateway - Minnetonka 2/22/2016 11:13 Resolved Jeff Dulac Minnetonka Lori Hackett 3/14/2016 16:00 Lori Hackett Medium - 3-7 days 3/14/2016 16:00
135273 JDE HR/Payroll HT 2016 Reconciliation.xlsx 2/22/2016 11:33 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 2/22/2016 15:34 Nancy Hilary Medium - 3-7 days 2/22/2016 14:52
135274 JDE Finance Finance Menu clean-up 2/22/2016 11:37 New Jill Davis LOGIS Jill Davis Medium - 3-7 days
135275 Service Desk User Removal 2/22/2016 11:39 Resolved Richard Johnson New Hope Joe Rader 2/22/2016 14:38 Joe Rader Medium - 3-7 days 2/22/2016 14:38
135276 Utility Billing Delete Final .LINK accounts 2/22/2016 11:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 2/22/2016 12:11 Pat Lindquist Medium - 3-7 days 2/22/2016 12:11
135277 Utility Billing Delete .link 2/22/2016 11:45 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 2/22/2016 12:01 Pat Lindquist Medium - 3-7 days 2/22/2016 12:01
135278 Property Data C/I characteristics 2/22/2016 11:48 New Norb Vossen LOGIS 2/22/2016 11:53 SystemProject - no specified
due date
135279 JDE HR/Payroll User Removal 2/22/2016 12:01Pending Client
ResponseShari Rains New Hope Dave Schleicher 2/22/2016 12:03 Dave Schleicher Medium - 3-7 days
135280 JDE HR/Payroll Password Reset 2/22/2016 12:03Pending Client
ResponseJason Cotten Edina Dave Schleicher 2/22/2016 12:09 Dave Schleicher Medium - 3-7 days
135281 Network Services RxPower high alarm 2/22/2016 12:17 Resolved Adam Maloney LOGIS Adam Maloney 4/20/2016 10:40 Adam Maloney Medium - 3-7 days 4/20/2016 10:40
135282 Utility Billing ub - open month of july 2015 2/22/2016 12:18 Resolved Vicki Cullen Brooklyn Center Pat Lindquist 2/23/2016 14:49 Pat Lindquist Critical - 1 day 2/23/2016 14:49
135283 Property Data New Senior Planner - City of Eden Prairie 2/22/2016 12:18 Resolved Troy Johnson Eden Prairie Norb Vossen 3/23/2016 14:59 Troy Johnson Medium - 3-7 days 3/23/2016 11:48
135284 Network Services Phone line is giving busiy signal 2/22/2016 12:19 Resolved Mark Holm Eagan Peter Carlson 2/22/2016 12:44 Peter Carlson High - 2 days 2/22/2016 12:44
135285 Utility Billing CIS Infinity Performance 2/22/2016 12:19 Resolved Gail Ripley Apple Valley Connie Dalsen 2/25/2016 9:26 Connie Dalsen Medium - 3-7 days 2/25/2016 9:26
135286 PIMS Add Contact Phone Number to Edina Renewal Notices 2/22/2016 12:29 Resolved Jane Timm Edina Sue Christiansen 2/22/2016 16:22 Sue Christiansen Medium - 3-7 days 2/22/2016 16:22
135287 JDE HR/Payroll ACA Integrity 2/22/2016 12:43 New Patti Kent Shakopee Nancy Hilary 2/22/2016 12:48 Nancy Hilary Medium - 3-7 days
135289 JDE HR/Payroll ACA Integrity 2/22/2016 12:53 New Sandra Tauer White Bear Lake Nancy Hilary 2/23/2016 11:01 Sandra Tauer Medium - 3-7 days
135290 JDE HR/Payroll ACA Integrity R56ACAI1 2/22/2016 12:56 New Nancy Hilary LOGIS Nancy Hilary 2/22/2016 13:01 Nancy Hilary Medium - 3-7 days
135291 JDE HR/Payroll New Hire - Vacation Accrual 2/22/2016 12:57Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 2/22/2016 15:32 Nancy Hilary Medium - 3-7 days
135293 PIMS Problem with ePermits - Contractor 2/22/2016 13:20 Resolved Dawn Erickson Lakeville Maria Rucke 2/25/2016 13:50 Maria Rucke Medium - 3-7 days 2/25/2016 13:50
135294 GIS FW: ArcGIS 10.4 is available! 2/22/2016 13:30 Resolved Evan Tuon (SB Inc) New Hope Ben Verbick 3/17/2016 8:01 Ben Verbick Medium - 3-7 days 3/17/2016 8:01
135295 GIS Identify Feature LogisMap 2/22/2016 13:34 Resolved Sam Black Minnetonka Keith Anderson 2/22/2016 15:15 Karen Telega Medium - 3-7 days 2/22/2016 15:06
135296 Infrastructure Group Cannot load 2/22/2016 13:42 Resolved John Sydness Burnsville Vu Pham 2/23/2016 11:09 Vu Pham High - 2 days 2/23/2016 11:09
135297 Network Services Push out IE11 2/22/2016 13:52 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:06 Chad Remick Medium - 3-7 days 3/7/2016 10:06
Page 67 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135298 Property Data Prop Char - Property Mass update, add delete check box 2/22/2016 13:54 New Norb Vossen LOGIS 2/22/2016 13:56 SystemProject - no specified
due date
135299 PIMS Overpayment 2/22/2016 13:57 Resolved Kim Miller White Bear Lake Jane Watje 2/22/2016 14:00 Jane Watje Medium - 3-7 days 2/22/2016 14:00
135301 JDE Finance FW: Insight 2/22/2016 14:01 Resolved Eric Boettcher Edina Dave Schleicher 2/22/2016 14:24 Kyle Sawyer Medium - 3-7 days 2/22/2016 14:10
135302 JDE HR/Payroll Payroll Expense Distribution Code 2/22/2016 14:07 Resolved Shari Rains New Hope Nancy Hilary 2/22/2016 14:34 Shari Rains Medium - 3-7 days 2/23/2016 13:49
135303 JDE HR/Payroll Employee Terminations 2/22/2016 14:31 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/22/2016 14:47 Denise Heimerman Medium - 3-7 days 2/22/2016 14:44
135304 Utility Billing UB - removing ACH information in CIS 2/22/2016 14:37Pending Vendor
ResponseVicki Cullen Brooklyn Center Pam Kummer 3/25/2016 10:43 System Medium - 3-7 days
135305 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 14:45 Resolved Larry Jacobson Robbinsdale Dave Schleicher 4/5/2016 10:52 Jeff Zuba Medium - 3-7 days 4/5/2016 10:52
135306 Utility Billing EA - Apply Web Service Build 3.3.2.11 2/22/2016 14:53 Internal Testing Pam Kummer LOGIS Pam Kummer 4/28/2016 14:04 Lonnie Rolf High - 2 days
135307 Infrastructure Group Open Port access for the EAGAN PROD and TEST UB WebService 2/22/2016 15:02 Resolved Pam Kummer LOGIS Jude Giron 3/14/2016 8:50 Jude Giron Medium - 3-7 days 3/14/2016 8:50
135308 Service Desk Move websense IP to new policy 2/22/2016 15:05 Resolved Adam Knauer Golden Valley Peter Carlson 2/23/2016 8:59 Adam Knauer Medium - 3-7 days 2/23/2016 8:59
135309 Infrastructure Group US Digital Designs VPN access issue 2/22/2016 15:07 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 2/23/2016 15:05 Adam Maloney Medium - 3-7 days 2/23/2016 15:05
135310 Service DeskPlease restore "EDINA budget database backup 2015 *" files
from Dec 28 20152/22/2016 15:08 Resolved Dave Schleicher LOGIS Scott Crocker 2/23/2016 12:05 Dave Schleicher Medium - 3-7 days 2/23/2016 12:05
135311 JDE Finance Asset # 2810 & 2811 disposed in 2014 - depreciation in 2015 2/22/2016 15:10 Resolved Tracy Geise Farmington Jill Davis 2/23/2016 13:02 Jill Davis Medium - 3-7 days 2/23/2016 13:02
135312 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 15:17 Resolved Angie McIntire Ramsey Dave Schleicher 2/23/2016 7:00 Dave Schleicher Medium - 3-7 days 2/23/2016 7:00
135313 JDE Finance Deleting an asset 2/22/2016 15:23 Resolved Melissa Wilson Austin Jill Davis 2/23/2016 7:53 Jill Davis Medium - 3-7 days 2/29/2016 8:02
135314 PIMS LOGIS business license 2/22/2016 15:27 Resolved Lori Hensen Shakopee Maria Rucke 2/24/2016 7:04 Maria Rucke Medium - 3-7 days 2/24/2016 7:04
135315 RecTracGolden Valley, February 22: WEBTRAC-UNABLE TO MARK
TRANSACTION AT PNP2/22/2016 15:31 Resolved Sue Watson Golden Valley Sue Christiansen 2/29/2016 7:55 Sue Christiansen Medium - 3-7 days 2/29/2016 7:55
135316 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/22/2016 15:34 Resolved Shari Rains New Hope Dave Schleicher 2/25/2016 14:18 Dave Schleicher Medium - 3-7 days 2/25/2016 14:18
135317 RecTracFW: Scheduled Event NO SHOW ON WEB END DATES FEB-APRIL
30 Complete2/22/2016 15:35 Resolved Arlene Frie Robbinsdale Paul Norton 2/23/2016 9:34 Paul Norton Medium - 3-7 days 2/23/2016 9:34
135318 Utility Billing Error message when printing WAV exceptions 2/22/2016 15:44 Resolved Gail Ripley Apple Valley Connie Dalsen 3/14/2016 12:16 Connie Dalsen Medium - 3-7 days 3/14/2016 12:16
135320 JDE Finance Shakopee Signature 2/22/2016 15:49 Resolved Kim Weckman Shakopee Dave Schleicher 2/23/2016 9:18 Dave Schleicher Medium - 3-7 days 2/23/2016 9:18
135321 JDE HR/Payroll W2 Correction EE 113934 2/22/2016 16:08 Resolved Lisa Linnane Farmington Nikki Heinbuch 2/23/2016 14:07 Lisa Linnane Medium - 3-7 days 2/23/2016 15:05
135322 Utility BillingI would like to add the customer number to the meter reading
file2/22/2016 16:11
Pending Client
ResponseVicki Cullen Brooklyn Center Pam Kummer 3/23/2016 14:57 Vicki Cullen Medium - 3-7 days
135323 Service Desk WBL: Logis Computer Maintenance 2/22/2016 16:16 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:17 Chad Remick Medium - 3-7 days 3/7/2016 10:17
135324 PIMS Creation of Hold Reasons and Employee Codes 2/22/2016 16:31 Resolved David Fisher Edina Judd Harper 2/25/2016 10:42 Judd Harper Medium - 3-7 days 2/25/2016 10:42
135325 Network Services Datalink Renewal - LOGIS 2/22/2016 16:34 Resolved Janelle Day LOGIS Lori Hackett 3/9/2016 11:43 Lori Hackett Medium - 3-7 days 3/9/2016 11:43
135326 Infrastructure Group Credit Card Processing - Server Information 2/22/2016 17:15 Resolved Patty Hartwig Brooklyn Center Jason Stickler 2/26/2016 9:30 Jason Stickler Medium - 3-7 days 3/2/2016 11:02
135327Public Safety
Development
eCharging Citation Serice encounters exception on citation xml
file2/23/2016 6:28 Resolved Jason Ehlers LOGIS Matt O'Brien 2/23/2016 6:35 Matt O'Brien Medium - 3-7 days 2/23/2016 7:34
135328 Public Safety General Approval 2/23/2016 7:40 Resolved Christine O'Donnell Bloomington Renee Hosch 2/23/2016 9:14 Renee Hosch Medium - 3-7 days 2/23/2016 9:14
135329 Infrastructure Group Port changes at Bunker Hills 2/23/2016 7:46 Resolved Dave Sack Coon Rapids Vu Pham 3/11/2016 9:16 Vu Pham Medium - 3-7 days 3/11/2016 9:16
135330 Infrastructure Group Walk me through adding and removing VLANS from switch ports 2/23/2016 7:47 Resolved Marc Gade West St. Paul Jason Stickler 2/26/2016 10:30 Jason Stickler Medium - 3-7 days 2/29/2016 8:47
135331 Infrastructure Group LOGIS PCI CCW Time Restriction on VSI VPN Accounts 2/23/2016 7:54 Resolved Dimitrios Hilton LOGIS John Wondra 2/25/2016 11:57 John Wondra Medium - 3-7 days 2/25/2016 11:57
135332 PIMS Question about adding an address 2/23/2016 8:24 Resolved Joy Lang Coon Rapids Maria Rucke 2/23/2016 8:36 Maria Rucke Medium - 3-7 days 2/23/2016 8:36
135333 JDE HR/Payroll FW: GASB 68/71 implementation 2/23/2016 8:33 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 2/23/2016 11:30 Nancy Hilary Medium - 3-7 days 2/25/2016 8:13
135334 Property Data MI - error in apartment report 2/23/2016 8:42 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/23/2016 12:42 Shelly (Michelle) Gelo Medium - 3-7 days 2/23/2016 11:44
135335 Infrastructure Group connect to server in Burnsville domain 2/23/2016 8:43 Resolved Ben Verbick LOGIS Virginia Vaske 2/29/2016 11:57 Virginia Vaske Medium - 3-7 days 2/29/2016 11:57
135336 JDE HR/Payroll Terminate ESS access 2/23/2016 8:45 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/23/2016 8:53 Dave Schleicher Medium - 3-7 days 2/23/2016 8:53
135337 RecTrac Activity Roster Report is printing as a blank page 2/23/2016 8:48 Resolved Carol Oyaas Crystal Paul Norton 2/24/2016 11:20 Paul Norton Medium - 3-7 days 2/24/2016 11:20
135338 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 2/23/2016 9:05 Resolved Craig Beers Minnetonka Dave Schleicher 2/23/2016 9:27 Dave Schleicher Medium - 3-7 days 2/23/2016 9:27
135339 Utility Billing Cycle 4 Bills - Garbage Not Calculating Correctly 2/23/2016 9:20 Resolved Cindy McMillen Farmington Pat Lindquist 2/26/2016 12:49 Pat Lindquist Medium - 3-7 days 2/26/2016 12:49
135340 JDE Finance Insight Comments Character Limit 2/23/2016 9:22 Resolved Robin Hanson Farmington Dave Schleicher 2/23/2016 10:36 Robin Hanson Medium - 3-7 days 2/23/2016 9:25
135341 Network Services VPN Setup 2/23/2016 9:27 Resolved Ben Treptow LOGIS Peter Carlson 2/23/2016 10:28 Peter Carlson High - 2 days 2/23/2016 10:28
Page 68 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135342 Special Assessments WO - Timeout error 2/23/2016 9:28 Resolved Deb Score Woodbury Norb Vossen 2/23/2016 11:41 Norb Vossen Medium - 3-7 days 2/23/2016 11:41
135343 Network Services Reset Citrix Passwords 2/23/2016 9:33 Resolved Sue Setter Maple Grove Peter Carlson 2/23/2016 10:15 Peter Carlson Critical - 1 day 2/23/2016 10:15
135344 JDE Finance Please delete this page - BIC1D 2/23/2016 9:36 Resolved Brandi Aitkin Apple Valley Jill Davis 2/23/2016 9:59 Jill Davis Medium - 3-7 days 2/23/2016 10:00
135345 Service Desk Web-Sense Change 2/23/2016 9:36 Resolved David Klitzke Orono Peter Carlson 2/26/2016 15:54 Peter Carlson Medium - 3-7 days 2/29/2016 7:13
135346 RecTrac Labels & Datagrid - URGENT 2/23/2016 9:41 Resolved Amy Grannes Eagan Paul Norton 2/23/2016 15:12 Paul Norton Medium - 3-7 days 2/23/2016 15:12
135347 Network Services Get quote for Adobe license, then assist with install if purchased 2/23/2016 9:48 Resolved Jill BondhusRice/Steele
Consolidated PSAPLori Hackett 3/9/2016 16:41 Lori Hackett Medium - 3-7 days 3/9/2016 16:42
135348 Public Safety CAD Printer issue - not printing reports 2/23/2016 9:48 Resolved Tim Oconnor Owatonna Terry Hoium 2/25/2016 11:33 Terry Hoium Medium - 3-7 days 2/25/2016 11:33
135349 Network Services Image 4 New Desktops 2/23/2016 9:50 Resolved Don Rambow White Bear Lake Peter Carlson 2/25/2016 16:23 Peter Carlson Medium - 3-7 days 2/25/2016 15:55
135350 RecTrac Web Display System Rule 2/23/2016 9:52 Resolved Amy Grannes Eagan Paul Norton 2/23/2016 12:12 Paul Norton Medium - 3-7 days 2/23/2016 12:13
135351 Service Desk New soft token user 2/23/2016 9:52 Resolved Joan Waterstreet Edina Joe Rader 2/23/2016 12:49 Joe Rader Medium - 3-7 days 2/23/2016 12:49
135352 PIMS LOGIS business program 2/23/2016 9:56 Resolved Rachel Romansky Shakopee Maria Rucke 2/24/2016 7:03 Maria Rucke Medium - 3-7 days 2/24/2016 7:03
135353 JDE HR/Payroll WBL - Out put error 2/23/2016 10:00 Resolved Sandra Tauer White Bear Lake Nancy Hilary 2/23/2016 12:37 Sandra Tauer Medium - 3-7 days 2/23/2016 12:41
135354 Infrastructure GroupKathi Kamm's PCI PC having Intermittent Problem with Credit
Card Transactions2/23/2016 10:10 Resolved Dan Cook Eagan John Wondra 3/10/2016 16:29 John Wondra Medium - 3-7 days 3/10/2016 16:29
135355 JDE Finance Unpaid Invoices? - PID 9181 2/23/2016 10:21 Resolved Brandi Aitkin Apple Valley Jill Davis 2/23/2016 13:46 Brandi Aitkin Medium - 3-7 days 2/23/2016 10:25
135356 Infrastructure Group Firewall Change 2/23/2016 10:43 Resolved Patty Hartwig Brooklyn Center Jude Giron 2/25/2016 11:31 Jude Giron Medium - 3-7 days 3/11/2016 12:23
135357 Service Desk VPN User Moves 2/23/2016 10:59 Resolved Patty Hartwig Brooklyn Center Peter Carlson 2/23/2016 14:35 Patty Hartwig Medium - 3-7 days 2/23/2016 13:25
135358 Network Services 2016 RecTrac Risk Analysis 2/23/2016 11:01 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00
135359 Network Services 2016 ePermits Risk Analysis 2/23/2016 11:03 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00
135360 Network Services 2016 UB Risk Analysis 2/23/2016 11:03 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/11/2016 10:00 Dimitrios Hilton Medium - 3-7 days 4/11/2016 10:00
135361 JDE HR/Payroll ESS - New Users 2/23/2016 11:04 Resolved Wanita Williams Golden Valley Dave Schleicher 2/23/2016 14:08 Dave Schleicher Medium - 3-7 days 2/23/2016 14:08
135362 Property Data EP - SSN FTP 2/23/2016 11:08 Resolved Lisa Ramsey Eden Prairie Norb Vossen 2/23/2016 15:07 Norb Vossen High - 2 days 2/23/2016 15:07
135363 Network Services Upgrade Symantec Endpoint Protection 2/23/2016 11:08 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:36 Chad Remick Medium - 3-7 days 4/4/2016 9:36
135364 Property Data SLP - Re-Submittal - Assessment Report 2/23/2016 11:26 Resolved Cory Bultema St. Louis Park Norb Vossen 3/10/2016 9:23 Norb Vossen Medium - 3-7 days 3/10/2016 9:23
135365 Service Desk Citrix PD user 2/23/2016 12:01 Resolved Nancy Johnson Crystal Joe Rader 2/23/2016 12:53 Joe Rader Medium - 3-7 days 2/23/2016 12:53
135366 RecTracMaple Grove: MGCC: Error & No Sale button disappears from
screen2/23/2016 12:25 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:48 Mark Saari Medium - 3-7 days 4/11/2016 9:47
135367 JDE HR/Payroll EA received incorrect ACH file 2/23/2016 12:33 Resolved Gina Dwyer Eagan Nikki Heinbuch 2/23/2016 13:01 Nikki Heinbuch Medium - 3-7 days 2/23/2016 13:01
135368 JDE Finance FW: Tungsten 2/23/2016 13:07 Resolved Lisa Reiten Apple Valley Jill Davis 2/24/2016 11:55 Lisa Reiten Medium - 3-7 days 2/24/2016 11:43
135369 PIMS SFQ - Certificate of Occupancy expiration 2/23/2016 13:10 Resolved Dawn Erickson Lakeville Jane Watje 2/23/2016 13:16 Jane Watje Medium - 3-7 days 2/23/2016 13:16
135370 Network Services iPhone setup issue 2/23/2016 13:14 Resolved Dean Busch Robbinsdale Brian Peterson 2/24/2016 9:54 Brian Peterson Medium - 3-7 days 2/24/2016 9:24
135371 Service Desk Phaseware VS email 2/23/2016 13:17 Resolved Jane Watje LOGIS Peter Carlson 2/26/2016 15:45 Peter Carlson Medium - 3-7 days 2/26/2016 15:45
135372 JDE HR/Payroll Voluntary Withholding during FLMA 2/23/2016 13:18 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 2/23/2016 14:19 Nikki Heinbuch Medium - 3-7 days 3/7/2016 9:18
135373 JDE FinanceTungsten missing image for 2/23/16 check run - PID 13948,
DocID62832/23/2016 13:22 New Sheri Robertson Maple Grove 2/23/2016 13:22 Sheri Robertson Medium - 3-7 days
135374 Infrastructure Group firewall settings 2/23/2016 13:39 Resolved Craig Beers Minnetonka Adam Maloney 2/23/2016 15:37 Adam Maloney High - 2 days 2/23/2016 15:37
135376 JDE Finance 15 expense 2/23/2016 14:13 Resolved Shari Rains New Hope Jill Davis 2/23/2016 15:38 Jill Davis Medium - 3-7 days 2/29/2016 7:56
135377 JDE Finance Duplicate SSN # 2/23/2016 14:24 Resolved Connie Neubeck St. Louis Park Jill Davis 2/23/2016 14:30 Jill Davis Medium - 3-7 days 2/23/2016 14:30
135378 RecTrac Minnetonka: Purchase History not matching Inquiry 2/23/2016 14:42 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 13:09 Paul Norton Medium - 3-7 days 2/24/2016 13:09
135379 Service Desk Restore Failed 2/23/2016 14:52 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/23/2016 15:52 Scott Crocker Medium - 3-7 days 2/23/2016 15:52
135380 JDE HR/Payroll accruals EE 111375 - NEED SOLUTION FOR NEGATIVE
POSITIVE MONTHS2/23/2016 15:05 In Progress Greg Moeller Crystal Nancy Hilary 3/25/2016 8:45 Greg Moeller Medium - 3-7 days
135381 Infrastructure Group Issues with ATAs not registering 2/23/2016 15:16 Resolved Paul Schweisthal Maple Grove Jude Giron 2/25/2016 12:48 Paul Schweisthal Medium - 3-7 days 2/25/2016 15:57
135382 JDE Finance Tungsten item in Non PO AV Time Out - PID 13957 2/23/2016 15:17 Resolved Sheri Robertson Maple Grove Jill Davis 2/23/2016 16:02 Sheri Robertson Medium - 3-7 days 2/23/2016 15:34
135383 Property Data LogisMap is not pulling Cash Equivalent values 2/23/2016 15:21 Resolved Norb Vossen LOGIS Norb Vossen 4/11/2016 15:31 Norb Vossen High - 2 days 4/11/2016 15:31
135384 Infrastructure Group New Anyconnect group AV-LDAP 2/23/2016 15:23 Resolved Taylor George Apple Valley Jason Stickler 3/22/2016 11:17 Taylor George Medium - 3-7 days 3/22/2016 14:55
135385 Property Data Sales Ratio Code not pulling in rejected codes 2/23/2016 15:25 Resolved Norb Vossen LOGIS Norb Vossen 2/24/2016 9:56 Norb Vossen High - 2 days 2/24/2016 9:56
135386 Property Data LogisMap - NBR boundary lines are disappearing 2/23/2016 15:28 New Norb Vossen LOGIS Norb Vossen 2/24/2016 9:04 Ray Jozwiak Medium - 3-7 days
135387 Property Data Sales Ratio Analysis report 2/23/2016 15:31 New Norb Vossen LOGIS 2/23/2016 15:33 SystemProject - no specified
due date
135388 Property Data CAMA Inquiry, export to Excel 2/23/2016 15:33 New Norb Vossen LOGIS 2/23/2016 15:35 SystemProject - no specified
due date
Page 69 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135389 Property Data Parcel Search - MDI fix 2/23/2016 15:35 New Norb Vossen LOGIS 2/23/2016 15:37 SystemProject - no specified
due date
135390 Property Data CAMA Residential, add dwelling type as selection 2/23/2016 15:40 New Norb Vossen LOGIS 2/23/2016 15:41 SystemProject - no specified
due date
135391 Property Data Update Quintile Report form 2/23/2016 15:46 New Norb Vossen LOGIS 2/23/2016 15:48 SystemProject - no specified
due date
135392 Systems Group Can't log into the new LOGIS Blog Site 2/23/2016 15:53 Resolved Paul Norton LOGIS John Paulsen 2/25/2016 8:23 Sue Christiansen Medium - 3-7 days 2/25/2016 8:51
135393 JDE Finance Docuscan batch delete request 2/23/2016 15:54 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/23/2016 16:03 Jill Davis Medium - 3-7 days 2/23/2016 16:03
135394 Service Desk Soft Entrust Token 2/23/2016 15:55 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/24/2016 15:14 Joe Rader Medium - 3-7 days 2/24/2016 15:17
135395 Infrastructure Group Create VLAN for LOGIS hosted serves for WBL 2/23/2016 15:55 Resolved Don Rambow White Bear Lake John Wondra 3/22/2016 11:04 John Wondra Medium - 3-7 days 3/22/2016 11:04
135396 Property Data City of Eden Prairie - 2016 Data Request 2/23/2016 16:19 Resolved Dave Buswell Eden Prairie Norb Vossen 2/29/2016 13:13 Norb Vossen Medium - 3-7 days 2/29/2016 13:13
135397 Service Desk New token and VPN user 2/23/2016 16:25 Resolved Matt Henning Maple Grove Joe Rader 2/24/2016 11:43 Joe Rader Medium - 3-7 days 2/24/2016 13:25
135398 Infrastructure Group configure to Police Vlan 2/23/2016 16:29 Resolved Jason Shostedt Richfield Virginia Vaske 2/24/2016 14:33 Virginia Vaske Medium - 3-7 days 2/24/2016 14:33
135399 Service Desk WBL: Maintenance Item 2/23/2016 18:12 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:31 Chad Remick Medium - 3-7 days 3/7/2016 10:32
135400 Service Desk WBL: Request for Email Access-for Chad 2/24/2016 7:11 Resolved Don Rambow White Bear Lake Chad Remick 2/29/2016 9:30 Chad Remick Medium - 3-7 days 2/29/2016 9:31
135401 Network Services Issues with Microsoft Surface 2/24/2016 7:43 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:32 Chad Remick Medium - 3-7 days 3/7/2016 10:33
135402 JDE Finance Issue with R55GLACT2 report 2/24/2016 7:45 Resolved Brenda Treiber Crystal Jill Davis 3/1/2016 15:59 Jill Davis Medium - 3-7 days 3/7/2016 10:31
135403 Utility Billing billing control tables 2/24/2016 7:48 Resolved Barbara Baer Eden Prairie Connie Dalsen 2/25/2016 11:30 Connie Dalsen High - 2 days 2/25/2016 11:30
135404 Network Services McShield Service Keeps Stopping 2/24/2016 7:58 Resolved George Jensen Anoka County JLEC Chad Remick 2/25/2016 14:03 Chad Remick Medium - 3-7 days 2/25/2016 16:17
135405 Service Desk Open ports for OpenDNS 2/24/2016 8:06 Resolved George Jensen Anoka County JLEC Chad Remick 4/8/2016 9:49 Chad RemickProject - no specified
due date4/8/2016 9:50
135406 RecTracMAPLE GROVE TEST - adding RecTrac users as parties to
RecTrac incidents2/24/2016 8:14 Resolved Lisa Jost Maple Grove Sue Christiansen 2/25/2016 12:29 Sue Christiansen Medium - 3-7 days 2/25/2016 12:29
135407 JDE HR/Payroll WBL - Payroll processing 2/24/2016 8:23 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 2/24/2016 10:01 Sandra Tauer Medium - 3-7 days 2/24/2016 10:46
135408 Public Safety Records OW CAD 24 Hr Report issue 2/24/2016 8:27 New Terrence Flynn Owatonna John Rogers 3/1/2016 8:41 John Rogers Medium - 3-7 days
135409 Network Services bluetooth Headset - NWCT 2/24/2016 8:38 Resolved Shawn Christie NWCT Lori Hackett 3/31/2016 9:35 Lori Hackett Medium - 3-7 days 3/31/2016 9:39
135410 RecTrac Eagan: Preschool - Installment Billing 2/24/2016 8:42 Resolved Amy Grannes Eagan Paul Norton 2/26/2016 13:20 Paul Norton Medium - 3-7 days 2/26/2016 13:20
135411 Property Data Edina 2016 Assessment Resubmittal 2/24/2016 8:42 Resolved Bob Wilson Edina Norb Vossen 3/10/2016 9:22 Norb Vossen Medium - 3-7 days 3/10/2016 9:22
135412 Network Services Quote Request for Datacenter UPS 2/24/2016 8:48 Resolved James Anderson NWCT Lori Hackett 3/31/2016 10:22 Lori Hackett Medium - 3-7 days 4/13/2016 22:54
135413 Service Desk Windows 10 testing 2/24/2016 8:54 Resolved Janelle Day LOGIS Peter Carlson 3/1/2016 15:04 Peter Carlson Medium - 3-7 days 3/2/2016 8:55
135414 Service Desk Restores of DB1 Environments 2/24/2016 9:17 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 7:58 Scott Crocker Medium - 3-7 days 2/25/2016 8:04
135415 Service Desk Restores of DB2 Environments 2/24/2016 9:17 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 7:35 Scott Crocker Medium - 3-7 days 2/25/2016 7:35
135416 Service Desk Restores of DB3 Environments 2/24/2016 9:18 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 8:04 Scott Crocker Medium - 3-7 days 2/25/2016 8:04
135417 JDE HR/Payroll Removal of ESS access for termed employees 2/24/2016 9:22 Resolved Gina Dwyer Eagan Dave Schleicher 2/24/2016 9:43 Dave Schleicher Medium - 3-7 days 2/24/2016 9:43
135418 Service Desk Install New Visio License - LOGIS 2/24/2016 9:23 Resolved Dave Schleicher LOGIS Peter Carlson 3/18/2016 11:01 Peter Carlson Medium - 3-7 days 3/18/2016 11:00
135419 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 9:38 Resolved George Gombos LOGIS Dave Schleicher 3/8/2016 6:51 Dave Schleicher Medium - 3-7 days 3/8/2016 6:51
135420 Utility Billing can you help me make this report? 2/24/2016 9:40Pending Client
ResponseAbby Decker Eagan Pam Kummer 2/24/2016 9:40 Pam Kummer Medium - 3-7 days
135421 Service Desk Restore of DB2TESTA 2/24/2016 9:42 Resolved Jill Davis LOGIS Scott Crocker 2/25/2016 8:24 Scott Crocker Medium - 3-7 days 2/25/2016 8:25
135422 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 9:50 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/2/2016 14:45 Dave Schleicher Medium - 3-7 days 3/2/2016 14:45
135423 Service Desk Nagios configuration. 2/24/2016 9:59 Resolved George Jensen Anoka County JLEC Carl Pearson 2/26/2016 15:45 Carl Pearson Medium - 3-7 days 2/26/2016 15:45
135424 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 10:21Pending Client
ResponseKyle Sawyer Edina Dave Schleicher 3/4/2016 14:24 Kyle Sawyer Medium - 3-7 days
135425 Infrastructure Group Install of New Phones/Licensing - Richfield 2/24/2016 10:24 Resolved Kim Mabel Richfield Jason Stickler 4/4/2016 13:41 Kim Mabel Medium - 3-7 days 4/4/2016 13:51
135426 RecTracMaple Grove: WEBTRAC-UNABLE TO MARK TRANSACTION AT
PNP2/24/2016 10:35 Resolved Kris Ryan Maple Grove Sue Christiansen 3/1/2016 16:03 Sue Christiansen Medium - 3-7 days 3/1/2016 16:03
135427 PIMS C of O report 2/24/2016 10:37 Resolved Dawn Erickson Lakeville Maria Rucke 2/24/2016 13:11 Maria Rucke Medium - 3-7 days 2/24/2016 13:11
135428 Systems Group RDP to webtest02 2/24/2016 10:46 Resolved Ray Jozwiak LOGIS Jeff Sibell 2/25/2016 8:37 Jeff Sibell Medium - 3-7 days 2/25/2016 8:37
135429 JDE Finance 2016 Finance Report Cleanup - Upgrade Preparation 2/24/2016 10:55 Resolved Kerri Kindsvater White Bear Lake Dave Schleicher 2/24/2016 12:37 Dave Schleicher Medium - 3-7 days 2/24/2016 12:38
135430 Network Services New PD Token User 2/24/2016 10:57 Resolved Paul Schweisthal Maple Grove Joe Rader 2/24/2016 15:16 Sue Christiansen Medium - 3-7 days 2/24/2016 14:56
135431 JDE HR/Payroll Unemployment on R073162 Report 2/24/2016 11:13 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/24/2016 11:25 Nikki Heinbuch Medium - 3-7 days 2/26/2016 13:58
135432 PIMS Reprint permit 2/24/2016 11:14 Resolved Kim Woog South St. Paul Maria Rucke 2/24/2016 15:57 Maria Rucke Medium - 3-7 days 2/24/2016 15:57
135434 Property Data City of Minnetonka - 2016 Data Request 2/24/2016 11:21 Resolved Colin Schmidt Minnetonka Norb Vossen 2/26/2016 14:26 Norb Vossen Medium - 3-7 days 2/26/2016 14:26
Page 70 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135435 Property Data EP - Homestead FTP 2/24/2016 11:22 Resolved Lisa Ramsey Eden Prairie Norb Vossen 2/24/2016 16:38 Lisa Ramsey Medium - 3-7 days 2/24/2016 16:36
135436 JDE Finance R55GLACT2 Report - update needed 2/24/2016 11:23 Resolved Jill Davis LOGIS Jill Davis 3/7/2016 10:30 Jill Davis Medium - 3-7 days 3/7/2016 10:30
135437 Infrastructure Group Nessus Scanner ACLs for Edina's Internal PCI Networks 2/24/2016 11:26 Resolved Ryan Browning Edina Jason Stickler 3/17/2016 15:18 Ryan Browning Medium - 3-7 days 3/17/2016 15:18
135438 PIMS Set up user in SFQ, PhaseWare and PIMS distributions list 2/24/2016 11:26 Resolved Ann Jacklitch Maple Grove Maria Rucke 2/25/2016 9:59 Maria Rucke Medium - 3-7 days 2/25/2016 9:59
135439 RecTracHow do we change an activity or pass room reservation for a
single day? (VSI Ticket #1236062)2/24/2016 11:42 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/25/2016 10:41 Sue Christiansen Medium - 3-7 days 2/25/2016 10:31
135440 Network Services Reset Citrix passwords for the following users 2/24/2016 11:51 Resolved Sue Setter Maple Grove Joe Rader 2/24/2016 15:05 Joe Rader High - 2 days 2/24/2016 15:04
135441 JDE HR/Payroll New Employee - Bailey 2/24/2016 11:54 Resolved Denise Heimerman Minnetonka Dave Schleicher 2/24/2016 14:28 Denise Heimerman Medium - 3-7 days 2/24/2016 13:09
135442 JDE HR/Payroll 2016 e-News for Payroll Professionals 2/24/2016 12:02 New Nancy Hilary LOGIS Nancy Hilary 2/24/2016 12:07 Nancy Hilary Medium - 3-7 days
135443 JDE HR/Payroll union code question EE 108076 2/24/2016 12:04Pending Client
ResponsePatti Page Brooklyn Center Nancy Hilary 2/24/2016 12:54 Nancy Hilary Medium - 3-7 days
135444 Service Desk WBL: Logis Computer Maintenance 2/24/2016 12:11 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:20 Chad Remick Medium - 3-7 days 3/7/2016 10:22
135445 RecTrac photo 2/24/2016 12:41 Resolved Kacie Robinson Lakeville Paul Norton 2/24/2016 14:43 Paul Norton Medium - 3-7 days 2/24/2016 14:44
135447 Special Assessments SA future payment date. 2/24/2016 13:20 Ready for Release Norb Vossen LOGIS Norb Vossen 2/26/2016 10:43 Norb Vossen High - 2 days
135448 RecTrac New membership pass not scanning in correctly 2/24/2016 13:52 Resolved Kelly O'Dea Minnetonka Paul Norton 2/24/2016 14:09 Kelly O'Dea Critical - 1 day 2/24/2016 14:05
135449 Utility Billing I need to open up August 2015 2/24/2016 14:06 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 2/25/2016 14:39 Connie Dalsen Critical - 1 day 2/25/2016 14:39
135450 JDE Finance zero receipt 2/24/2016 14:11 Resolved Tracy Geise Farmington Jill Davis 2/24/2016 15:03 Tracy Geise Medium - 3-7 days 2/24/2016 15:03
135451 RecTrac Cannot find clients via search - Manibharaehy 2/24/2016 14:17 Resolved Kelly O'Dea Minnetonka Sue Christiansen 2/25/2016 8:43 Sue Christiansen Medium - 3-7 days 2/25/2016 8:43
135452 RecTrac Daily Close 2/24/2016 14:24 Resolved Tamara Wallace Lakeville Sue Christiansen 2/24/2016 15:37 Sue Christiansen Medium - 3-7 days 2/24/2016 15:37
135453 PIMS Code enforcement; updating inspector job titles on notices 2/24/2016 14:34 Resolved Chee Yang Crystal Judd Harper 2/29/2016 16:01 Joe Tomasetti Medium - 3-7 days 2/29/2016 16:00
135454 JDE HR/Payroll Payroll register is off 2/24/2016 14:36 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/16/2016 10:03 Nancy Hilary Medium - 3-7 days 5/13/2016 13:34
135455 Service Desk Designing Cisco Network Service Architecture Training for Vu 2/24/2016 14:38 Resolved Janelle Day LOGIS Lori Hackett 2/26/2016 11:42 Lori Hackett Medium - 3-7 days 2/26/2016 11:42
135456 Service Desk Add ED-Filter to Nagios 2/24/2016 14:39 Resolved Ryan Browning Edina Joe Rader 2/24/2016 15:33 Joe RaderProject - no specified
due date2/24/2016 15:33
135457 Infrastructure Group Wakota Switch 2/24/2016 14:46 Resolved Ian Hardie South St. Paul Adam Maloney 3/7/2016 13:29 Adam Maloney Medium - 3-7 days 3/7/2016 13:29
135458 RecTrac Minnetonka: Cannot pull 'Achieved' rosters 2/24/2016 14:53 Resolved Kelly O'Dea Minnetonka Paul Norton 2/25/2016 13:46 Paul Norton Medium - 3-7 days 2/25/2016 13:46
135460 JDE HR/Payroll User removal 2/24/2016 15:16 Resolved Renee Korts Maple Grove Dave Schleicher 2/25/2016 11:34 Dave Schleicher Medium - 3-7 days 2/25/2016 11:34
135461 Network Services Quote WBL PD and CH Switches 2/24/2016 15:16 Resolved Kevin Pikkaraine LOGIS Adam Maloney 3/4/2016 15:24 Adam Maloney Medium - 3-7 days 3/4/2016 15:24
135462 Network Services P.Toohey Citrix account locked due to inactivity 2/24/2016 15:16 Resolved Brian Loots Brooklyn Center Joe Rader 2/24/2016 15:28 Joe Rader Medium - 3-7 days 2/24/2016 15:28
135463 JDE Finance Bank Reconciliation 2/24/2016 15:20 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 5/4/2016 13:21 Nick Bishop Medium - 3-7 days 3/4/2016 15:12
135464 JDE Finance No access 2/24/2016 15:29 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/24/2016 15:44 Margaret 'Maggie' Wagner Medium - 3-7 days 2/29/2016 7:56
135465 Service Desk Ext. 3309 2/24/2016 15:32 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/24/2016 15:51 Joe Rader Medium - 3-7 days 2/24/2016 15:51
135466 Service Desk new officer request 2/24/2016 15:42 Resolved Lois Klasen Inver Grove Heights Peter Carlson 3/10/2016 11:57 Patrick Sloan Medium - 3-7 days 3/10/2016 13:44
135467 PIMS2 permits shared data FYI.....Here is a Screen Shot of the Error
Message2/24/2016 15:42 Resolved Lisa Morrill Eden Prairie Maria Rucke 2/24/2016 15:54 Maria Rucke Medium - 3-7 days 2/24/2016 15:54
135468 PIMS RPZ Annual Inspection Report 2/24/2016 15:51 Resolved Peggy Faber Apple Valley Judd Harper 3/8/2016 11:03 Judd Harper Medium - 3-7 days 3/8/2016 11:03
135469 PIMS PIMS Credit Card Dispute 2/24/2016 16:00 Resolved Sue Watson Golden Valley Maria Rucke 2/24/2016 16:23 Maria Rucke Medium - 3-7 days 2/24/2016 16:23
135470 PIMSInquiry on how to earmark permit fees for a particular
development2/24/2016 16:08 Resolved Jeff Alger New Hope Judd Harper 3/7/2016 10:36 Judd Harper Medium - 3-7 days 3/7/2016 10:36
135472 Infrastructure Group Expand City Hall POS VLAN 2/24/2016 16:12 Resolved Sally Morton Richfield John Wondra 2/25/2016 11:56 John Wondra Medium - 3-7 days 2/25/2016 11:56
135473 JDE Finance Department setup issue 2/24/2016 16:14 Resolved Carol Gass New Hope Dave Schleicher 3/14/2016 9:42 Dave Schleicher Medium - 3-7 days 3/14/2016 9:42
135474 Service Desk WBL: Logis Computer Maintenance 2/24/2016 16:31 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:19 Chad Remick Medium - 3-7 days 3/7/2016 10:20
135475 RecTracGolden Valley: New report for people who reserve picnic shelters
and purchase a beer/wine permit (VSI ticket #1239678)2/24/2016 16:37 Client to Test Sheila Van Sloun Golden Valley Paul Norton 4/14/2016 11:11 Sheila Van Sloun Critical - 1 day
135476 PIMS Documentation for RPZ enhancements 2/24/2016 16:45 Resolved Jane Watje LOGIS Jane Watje 2/25/2016 16:28 Jane Watje Medium - 3-7 days 2/25/2016 16:28
135477 Service Desk Please add user to GAL 2/24/2016 17:41 Resolved Maria Rucke LOGIS Peter Carlson 2/25/2016 7:19 Peter Carlson Medium - 3-7 days 2/25/2016 7:19
135478 RecTrac Activity Enrollment by Day - Cannot adjust the max per day 2/25/2016 5:11 Resolved Kelly O'Dea Minnetonka Paul Norton 2/29/2016 15:55 Kelly O'Dea Medium - 3-7 days 2/29/2016 15:35
135479 PIMS Make 5 permit types inactive 2/25/2016 6:08 Resolved Tracy Thorstenson Crystal Maria Rucke 2/25/2016 18:21 Maria Rucke Medium - 3-7 days 2/25/2016 18:21
135480 PIMS RE: Owner information 2/25/2016 6:27 Resolved David Fisher Edina Maria Rucke 2/26/2016 5:49 Maria Rucke Medium - 3-7 days 2/26/2016 5:49
Page 71 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135481 PIMS FW: PayPal Limit - ePermits 2/25/2016 6:48 Resolved Katie Bisek Edina Maria Rucke 2/25/2016 13:46 Maria Rucke Medium - 3-7 days 2/25/2016 13:46
135482 Network Services Disk Space at 1% Free 2/25/2016 7:48 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 8:29 Chad Remick Medium - 3-7 days 3/14/2016 8:30
135483 Service Desk NAGIOS change 2/25/2016 7:56 Resolved Nikki Farrow St. Louis Park Carl Pearson 2/25/2016 14:47 Carl Pearson Medium - 3-7 days 2/25/2016 14:47
135484 Utility Billing WAV Comparison Report Cycle 3 2/25/2016 8:15 Resolved Tammy Geurkink Golden Valley Pat Lindquist 2/26/2016 10:13 Pat Lindquist Medium - 3-7 days 2/26/2016 10:13
135485 Infrastructure Group Create new DHCP Range 2/25/2016 8:28 Resolved Patty Hartwig Brooklyn Center Jason Stickler 5/2/2016 10:42 Jason Stickler Medium - 3-7 days 5/2/2016 10:42
135486 Infrastructure Group Open internet access for Adaxes server and myaccount.logis.org 2/25/2016 8:29 Resolved Carl Pearson LOGIS Vu Pham 3/14/2016 9:24 Vu Pham Medium - 3-7 days 3/14/2016 9:24
135487 PIMS Delete Payment 2/25/2016 8:46 Resolved Mary LaRose New Hope Judd Harper 2/25/2016 8:57 Judd Harper Medium - 3-7 days 2/25/2016 8:57
135488 PIMS Need to customize C of O for Willmar 2/25/2016 8:50 Resolved Meg Feikema Willmar Maria Rucke 4/1/2016 13:10 Maria Rucke Medium - 3-7 days 4/1/2016 13:10
135489 Network Services Cisco Unified CCX Historical Reports Failing 2/25/2016 8:52 Resolved Matt Henning Maple Grove John Paulsen 3/4/2016 11:53 John Paulsen Medium - 3-7 days 3/4/2016 11:53
135490 Systems Group SL - ACH File Not Transferring 2/25/2016 8:53 Resolved Pam Kummer LOGIS Jeff Sibell 4/14/2016 9:45 Jeff Sibell High - 2 days 4/14/2016 9:45
135492 Network Services Add State DNS record for myaccount.logis.org 2/25/2016 9:08 Resolved Carl Pearson LOGIS Brian Peterson 2/25/2016 10:13 Brian Peterson High - 2 days 2/25/2016 10:13
135493 PIMS RE: Animal License screens from meeting 2016.01.22 2/25/2016 9:19 Resolved Ann Boettcher St. Louis Park Maria Rucke 2/28/2016 11:55 Maria Rucke Medium - 3-7 days 2/28/2016 11:55
135494 Systems GroupNeed Access to Old LOGIS Blog site to move articles to New Blog
Site2/25/2016 9:22 Resolved Paul Norton LOGIS Jeff Sibell 3/3/2016 13:40 Jeff Sibell Medium - 3-7 days 3/3/2016 13:40
135495 Service Desk Enable account - BC 2/25/2016 9:22 Resolved Mitchell Winiecki LOGIS Joe Rader 2/25/2016 9:36 Joe Rader Medium - 3-7 days 2/25/2016 9:36
135496 JDE HR/Payroll Reset passwords. 2/25/2016 9:37 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/25/2016 11:39 Sandra Tauer Medium - 3-7 days 2/25/2016 11:43
135497 PIMS Needed application fee and payment removed 2/25/2016 9:48 Resolved Jackie Onischuk Edina Maria Rucke 2/25/2016 9:56 Maria Rucke Medium - 3-7 days 2/25/2016 9:56
135498 Network Services Investigate ASA shun reason 2/25/2016 9:51 Resolved Tom Venables Burnsville Adam Maloney 3/2/2016 15:52 Adam Maloney Medium - 3-7 days 3/2/2016 15:52
135499 Utility Billing Cycle 3 WAV Pickup and Comparison 2/25/2016 9:57 Resolved Jennifer Morse White Bear Lake Connie Dalsen 2/26/2016 11:47 Connie Dalsen Medium - 3-7 days 2/26/2016 11:47
135500 Network Services 10Gb port options for CH and PW 2/25/2016 10:01 Resolved Dave Sack Coon Rapids Adam Maloney 3/15/2016 10:50 Adam Maloney Medium - 3-7 days 3/15/2016 10:50
135501 JDE Finance FW: Tungsten Code Updates 2/25/2016 10:16 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/25/2016 10:21 Jill Davis Medium - 3-7 days 2/25/2016 10:24
135502 Utility Billing New radios/remotes in CIS 2/25/2016 10:19 Resolved Wanita Milana Crystal Pam Kummer 2/29/2016 13:35 Pam Kummer High - 2 days 2/29/2016 13:35
135503 Utility Billing Cycle 4 billing GA Only Accounts have issues 2/25/2016 10:22 Resolved Cindy McMillen Farmington Pat Lindquist 2/25/2016 11:12 Pat Lindquist Critical - 1 day 2/25/2016 11:12
135504 PIMS ID# 14787 and 12358 2/25/2016 10:23 Resolved Shirley Johnson South St. Paul Judd Harper 2/26/2016 10:27 Judd Harper Medium - 3-7 days 2/26/2016 10:27
135506 Infrastructure Group Install New SIP Device Licenses 2/25/2016 10:34 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/1/2016 8:33 Jude Giron Medium - 3-7 days 3/1/2016 8:33
135507 RecTrac WebTrac Registration not showing up in RecTrac 2/25/2016 10:37Pending Client
ResponseShannon Young South St. Paul Paul Norton 4/12/2016 15:33 Sue Christiansen Medium - 3-7 days
135508 Network Services Quote ASA 5505 - Between 911 and City Network 2/25/2016 10:40 Resolved James Goldenstein Eden Prairie Lori Hackett 3/29/2016 14:11 Lori Hackett Medium - 3-7 days 3/29/2016 14:13
135509 PIMS Edina Single Renewals: Commercial Kennel section 2/25/2016 10:42 Resolved Jane Timm Edina Sue Christiansen 2/26/2016 10:35 Sue Christiansen Medium - 3-7 days 2/26/2016 10:35
135510 RecTracLakeville Heritage Center - questions about setting up Trips in
RecTrac, for viewing in WebTrac2/25/2016 10:43 In Progress Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 10:52 Sue Christiansen Medium - 3-7 days
135511 PIMS Fee missing on Merchant's record 2/25/2016 10:54 Resolved Jane Timm Edina Jane Watje 2/25/2016 10:59 Jane Watje Medium - 3-7 days 2/25/2016 10:59
135512 RecTrac Question about Questions 2/25/2016 10:59 Resolved Amy Grannes Eagan Paul Norton 2/25/2016 14:07 Amy Grannes Medium - 3-7 days 2/25/2016 11:22
135513 Systems Group DMZ Password Reset Site 2/25/2016 11:09 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 3/3/2016 13:42 Jeff Sibell Medium - 3-7 days 3/3/2016 13:42
135514 Service Desk IPT Change 2/25/2016 11:20 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/2/2016 9:00 Joe Rader Medium - 3-7 days 3/2/2016 9:00
135515 JDE HR/Payroll Termed Employee ESS Access 2/25/2016 11:31 Resolved Wanita Williams Golden Valley Dave Schleicher 2/29/2016 8:51 Dave Schleicher Medium - 3-7 days 2/29/2016 8:51
135516 JDE HR/Payroll Security Report 2/25/2016 11:31 Resolved Renee Korts Maple Grove Dave Schleicher 2/29/2016 15:30 Dave Schleicher Medium - 3-7 days 2/29/2016 15:30
135517 RecTrac
#3 Priority: I need to change the rule for the new trips I
entered, so that this message (attached) does not pop up at
registration.
2/25/2016 11:44 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 5/10/2016 13:17 Sue Christiansen Medium - 3-7 days 5/10/2016 13:17
135518 Utility Billing Billing date changed back 2/25/2016 11:46 Resolved Elissa Golden Woodbury Connie Dalsen 3/11/2016 7:49 Connie Dalsen Medium - 3-7 days 3/11/2016 7:49
135519 Utility Billing Customer # 19412, 19342 2/25/2016 12:02 Resolved JoAnn Eagen Farmington Pat Lindquist 2/25/2016 14:15 Pat Lindquist Medium - 3-7 days 2/25/2016 14:15
135521 Service Desk Resigned employee/Owatonna police 2/25/2016 12:05 Resolved Karen WhittakerRice/Steele
Consolidated PSAPPeter Carlson 2/25/2016 15:56 Peter Carlson Medium - 3-7 days 2/25/2016 15:40
135522 RecTracLakeville: Question about Bulk reprinting of receipts when
canceling a course2/25/2016 12:07 Resolved Jane Ottum Lakeville Paul Norton 2/25/2016 16:12 Paul Norton Medium - 3-7 days 2/25/2016 16:12
135523 Service Desk WBL: Computer Update 2/25/2016 12:18 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:08 Chad Remick Medium - 3-7 days 3/7/2016 10:08
135524 JDE HR/Payroll Attendance trend 2/25/2016 12:27 Resolved Jessica Nikunen Minnetonka Nancy Hilary 2/25/2016 12:36 Jessica Nikunen Medium - 3-7 days 2/25/2016 12:36
135525 Utility Billing 2016 WAV 2/25/2016 12:27 Resolved Donna Schwartz Robbinsdale Pam Kummer 2/25/2016 15:11 Pam Kummer Medium - 3-7 days 2/25/2016 15:11
135526 JDE Finance FW: report request 2/25/2016 12:35 Resolved Cathy Broughten Apple Valley Jill Davis 2/25/2016 13:41 Jill Davis Medium - 3-7 days 2/29/2016 7:55
135527 JDE HR/Payroll Old custom reports 2/25/2016 12:37 Resolved Jessica Nikunen Minnetonka Nancy Hilary 2/25/2016 14:29 Jessica Nikunen Medium - 3-7 days 2/25/2016 13:57
135528 JDE HR/Payroll WBL - Terminate JDE ESS Leave Accrual Role 2/25/2016 12:38 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/29/2016 15:33 Dave Schleicher Medium - 3-7 days 2/29/2016 15:34
Page 72 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135529 JDE HR/Payroll upgrade this summer 2/25/2016 12:51 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 2/25/2016 14:00 Jodie Hildestad Medium - 3-7 days 2/25/2016 14:01
135530 JDE HR/Payroll Employee changing to Medicare only EE 117708 2/25/2016 12:55 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 2/25/2016 14:21 Nikki Heinbuch Medium - 3-7 days 2/25/2016 14:26
135531 Network Services Unable to open Outlook 2/25/2016 13:04 Resolved Don Rambow White Bear Lake Chad Remick 2/25/2016 13:00 Chad Remick Medium - 3-7 days 2/25/2016 13:08
135532 Service Desk Video Server Configuration 2/25/2016 13:06 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/24/2016 0:00 Scott Crocker Medium - 3-7 days 2/25/2016 13:10
135533 PIMS Remove Data Entry 2/25/2016 13:09 Resolved Jeff Alger New Hope Judd Harper 2/25/2016 13:42 Judd Harper Medium - 3-7 days 2/25/2016 13:42
135534 Infrastructure Group Look at firewall logs 2/25/2016 13:19 Resolved Jason Shostedt Richfield Vu Pham 3/8/2016 14:05 Vu Pham Medium - 3-7 days 3/8/2016 14:05
135535 Service Desk Restore of Ramsey PIMS into TR PIMS 2/25/2016 13:40 Resolved Jane Watje LOGIS Peter Carlson 2/25/2016 14:33 Maria Rucke Medium - 3-7 days 2/25/2016 14:14
135536 JDE Finance Check signature 2/25/2016 13:41 Resolved Kim Weckman Shakopee Dave Schleicher 2/25/2016 13:49 Dave Schleicher Medium - 3-7 days 2/25/2016 13:49
135538 PIMS Contractor having a problem pulling an ePermit 2/25/2016 13:54 Resolved JoAnne Burr St. Louis Park Maria Rucke 2/25/2016 13:58 Maria Rucke Medium - 3-7 days 2/25/2016 13:58
135539 Public Safety CAD Police PMDC config for squad 1503 2/25/2016 13:56 Resolved Jason Shostedt Richfield 2/25/2016 14:51 Terry Hoium Medium - 3-7 days 2/25/2016 14:51
135540 Infrastructure Groupfirewall? - unable to lanuch applications on citrix server from PD
subnet2/25/2016 14:12 Resolved Craig Beers Minnetonka John Wondra 2/26/2016 14:55 John Wondra High - 2 days 2/26/2016 14:55
135541 Infrastructure Group Traffic issue 2/25/2016 14:14 Resolved Rachel Romansky Shakopee Vu Pham 2/25/2016 14:46 Vu Pham Medium - 3-7 days 2/25/2016 14:46
135542 RecTrac Check Numbers 2/25/2016 14:19 Resolved Amy Grannes Eagan Paul Norton 2/26/2016 7:09 Amy Grannes Medium - 3-7 days 2/25/2016 15:50
135543 Service Desk FDM Server went down. 2/25/2016 14:21 Resolved George Jensen Anoka County JLEC Scott Crocker 3/7/2016 14:04 Scott Crocker Medium - 3-7 days 3/7/2016 10:09
135544 JDE HR/Payroll HR/PR Training 2016 2/25/2016 14:24 New Jessica Nikunen Minnetonka Nancy Hilary 3/23/2016 9:25 Jessica Nikunen Medium - 3-7 days
135545 Infrastructure Group Setup an Interview Panel using Webex 2/25/2016 14:38 Resolved Ed O'Donnell Maple Grove Jude Giron 3/15/2016 9:45 Jude Giron High - 2 days 3/15/2016 9:45
135546 JDE Finance
PO Voucher Match - Need to Remove from Batch --- Batch #
14969, Voucher # 23782, PO # 1798 to Viking Electric Supply #
100276
2/25/2016 14:59 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 2/25/2016 15:29 Jill Davis Medium - 3-7 days 2/25/2016 15:29
135547 Service Desk Redirected restore 2/25/2016 15:05 Resolved Maria Rucke LOGIS Joe Rader 2/25/2016 15:15 Joe Rader Medium - 3-7 days 2/25/2016 15:15
135549 Utility Billing City of Woodbury RE: Move Out /In Date Error 2/25/2016 15:12 Resolved Kimberly Coulter Woodbury Pam Kummer 2/26/2016 9:16 Pam Kummer Medium - 3-7 days 2/26/2016 9:16
135550 Utility Billing questions about mass account add 2/25/2016 15:15 Resolved Denice Muccio-Grout Eagan Pat Lindquist 2/26/2016 11:54 Pat Lindquist Medium - 3-7 days 2/26/2016 11:54
135551 JDE HR/Payroll output creditials 2/25/2016 15:20 Resolved Wendy Brierley NWCT Dave Schleicher 2/25/2016 16:29 Wendy Brierley Medium - 3-7 days 2/26/2016 7:11
135552 Network Services Wells Fargo 2/25/2016 15:28 Resolved Lisa Reiten Apple Valley Joe Rader 2/26/2016 8:37 Joe Rader Medium - 3-7 days 2/26/2016 8:37
135553 PIMS FW: EPA Lead link? Broken? 2/25/2016 15:31 Resolved Tracy Thorstenson Crystal Maria Rucke 3/8/2016 18:04 Tracy Thorstenson Medium - 3-7 days 3/8/2016 18:03
135554 PIMS Deleted Record 2/25/2016 15:35 Resolved Jo Thieling Ramsey Jane Watje 2/25/2016 16:24 Jane Watje Medium - 3-7 days 2/25/2016 16:24
135556 Property Data Make property type optional on reports 2/25/2016 15:44 New Norb Vossen LOGIS Norb VossenProject - no specified
due date
135557 Service Desk Password Reset for Apps.logis.org 2/25/2016 15:45 Resolved Jill Davis LOGIS Joe Rader 2/26/2016 8:48 Joe Rader Medium - 3-7 days 2/26/2016 8:48
135559 JDE Finance tungsten upgrade quirkiness 2/25/2016 16:09 Resolved Sheri Robertson Maple Grove Jill Davis 2/26/2016 7:23 Sheri Robertson Medium - 3-7 days 2/26/2016 7:57
135560 Utility Billing LA 2016 Spring Certification Questionnaire #2.xls 2/25/2016 16:11Pending Client
ResponseCarol Mehlhaff Lakeville Pat Lindquist 3/17/2016 11:10 Carol Mehlhaff Medium - 3-7 days
135562 RecTrac Fee for Tennis Lessons - Mary Burns, HH 1481 2/25/2016 16:44 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/1/2016 7:24 Sue Christiansen Medium - 3-7 days 3/1/2016 7:24
135563 JDE HR/Payroll Terminate Access to ESS 2/25/2016 16:55 Resolved Lisa Linnane Farmington Dave Schleicher 2/29/2016 15:46 Lisa Linnane Medium - 3-7 days 2/29/2016 15:40
135564 Infrastructure Group Steaming hardware test 2/25/2016 16:55Pending Change
ControlShawn Christie NWCT Adam Maloney 5/18/2016 12:01 Adam Maloney Medium - 3-7 days
135565 JDE HR/Payroll PERA Excl Report - Unable to Submit to PERA 2/25/2016 18:02 Resolved Wanita Williams Golden Valley 2/25/2016 18:16 Wanita Williams Medium - 3-7 days 2/26/2016 7:19
135566 Service Desk Creating port channel on SH-CSR 2/25/2016 21:29 Resolved John Wondra LOGIS 2/25/2016 22:00 John Wondra Medium - 3-7 days 2/25/2016 22:00
135567 Network Services Add New JDE servers to Nagios 2/26/2016 7:40 Resolved John Paulsen LOGIS Joe Rader 3/18/2016 9:23 Joe Rader Medium - 3-7 days 3/18/2016 9:23
135568 JDE HR/Payroll FW: 2015 Seasonal Wages by Job Type/Step 2/26/2016 7:42 Resolved Richard Johnson New Hope Dave Schleicher 2/26/2016 7:51 Dave Schleicher Medium - 3-7 days 2/26/2016 8:20
135569 JDE Finance Check # 289820 not matching voucher amt 2/26/2016 7:50 Resolved Jill Lang Coon Rapids Jill Davis 2/26/2016 13:00 Jill Davis Medium - 3-7 days 2/26/2016 13:01
135570 JDE HR/PayrollRich requested information in regards to adding the HR and
Payroll/Timecards modules to Shari's license.2/26/2016 7:53 Resolved Richard Johnson New Hope Dave Schleicher 3/2/2016 8:03 Dave Schleicher Medium - 3-7 days 3/1/2016 15:25
135571 Service Desk Redirected restore 2/26/2016 7:55 Resolved Maria Rucke LOGIS Peter Carlson 2/26/2016 8:38 Peter Carlson Medium - 3-7 days 2/26/2016 8:39
135573 JDE HR/Payroll changing password 2/26/2016 8:14 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/4/2016 8:23 Jodie Hildestad Medium - 3-7 days 3/4/2016 8:22
135574 Utility Billing Delete Profile from Infinity.Link 2/26/2016 8:22 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 2/26/2016 8:27 Connie Dalsen Medium - 3-7 days 2/26/2016 8:27
135575 Public Safety Records Reset Pamela Oppegard Citrix Password 2/26/2016 8:33 Resolved Sue Setter Maple Grove Lisa Storey 2/26/2016 8:44 Lisa Storey Critical - 1 day 2/26/2016 8:44
135576 RecTrac Lakeville Heritage Center: VIC button is red again 2/26/2016 8:41 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 2/26/2016 14:12 Sue Christiansen Medium - 3-7 days 2/26/2016 14:12
135577 Service Desk Infrastructure Changes for TriTech 2/26/2016 8:42 New Kevin Pikkaraine LOGIS Kevin Pikkaraine 2/26/2016 9:04 John Rogers Medium - 3-7 days
135578 JDE Finance Check Signatures 2/26/2016 8:46 Resolved Nick BishopMinnesota Transit
AuthorityDave Schleicher 3/3/2016 10:28 Nick Bishop Medium - 3-7 days 3/2/2016 14:57
135579 JDE Finance AR invoice in wrong year 2/26/2016 8:48 Resolved Carol Gass New Hope Jill Davis 2/26/2016 9:18 Carol Gass Medium - 3-7 days 2/26/2016 9:18
135580 Systems Group Change Pydio password 2/26/2016 8:56 Resolved Danny Barth Lakeville Jeff Sibell 2/29/2016 7:59 Jeff Sibell Medium - 3-7 days 2/29/2016 7:59
Page 73 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135581 JDE Finance Please look at PID 10287 2/26/2016 9:06 Resolved Brandi Aitkin Apple Valley Jill Davis 2/26/2016 9:22 Jill Davis Medium - 3-7 days 3/7/2016 10:27
135582 Public Safety General TW 92.4 Error 2/26/2016 9:10 Resolved Stefan Bakken Lakeville Jason Ehlers 3/7/2016 8:22 Jason Ehlers Medium - 3-7 days 3/7/2016 8:22
135583 JDE HR/Payroll New ESS employees 2/26/2016 9:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/26/2016 15:20 Dave Schleicher Medium - 3-7 days 2/26/2016 15:08
135584 Service Desk Modify and New User 2/26/2016 9:30 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/11/2016 8:14 Peter Carlson Medium - 3-7 days 3/11/2016 8:14
135585 Network Services Make Nagios check for back pressure alerts in Exchange 2/26/2016 9:31 In Progress Brian Peterson LOGIS Joe Rader 5/19/2016 11:47 Joe RaderProject - no specified
due date
135586 Infrastructure Group PortalXL port 5001 opened 2/26/2016 9:41 Resolved Rachel Romansky Shakopee Virginia Vaske 2/26/2016 16:00 Virginia Vaske Medium - 3-7 days 2/26/2016 16:00
135587 JDE HR/Payroll ESS Access Removal 2/26/2016 9:49 Resolved Carrie Person Edina Dave Schleicher 2/29/2016 15:47 Dave Schleicher Medium - 3-7 days 2/29/2016 15:47
135588 Network Services Update BOC / aWare Login Information 2/26/2016 10:07 Resolved Jeff Dulac Minnetonka Joe Rader 3/4/2016 13:47 Joe Rader Medium - 3-7 days 3/4/2016 13:47
135589 Network Services Reset call manager password 2/26/2016 10:07 Resolved Jeff Dulac Minnetonka Joe Rader 2/26/2016 14:23 Joe Rader Medium - 3-7 days 2/26/2016 14:23
135590 Public Safety Mobiles Cradlepoint GPS and PMDC 2/26/2016 10:31 In Progress Stefan Bakken Lakeville John Nichols 3/18/2016 15:33 John Nichols Medium - 3-7 days
135591 Utility Billing Help with a batch load of reads 2/26/2016 10:31 Resolved Jim Hauth Eagan Pam Kummer 3/18/2016 10:47 Pam Kummer Medium - 3-7 days 3/18/2016 9:46
135593 JDE Finance positive pay file will not upload 2/26/2016 10:44 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 2/26/2016 11:11 Jill Davis Medium - 3-7 days 2/26/2016 11:11
135594 JDE Finance GL Reclass 2/26/2016 10:44 Resolved Shari Rains New Hope Jill Davis 2/26/2016 11:51 Jill Davis Medium - 3-7 days 2/26/2016 11:28
135595 Utility Billing Move in /move out issue 2/26/2016 10:46 Resolved Cindy McMillen Farmington Pat Lindquist 2/26/2016 12:47 Pat Lindquist Medium - 3-7 days 2/26/2016 12:47
135596 JDE HR/Payroll Timecard Comments and ESS Audit Report 2/26/2016 10:49 Resolved Patti Kent Shakopee Dave Schleicher 3/3/2016 20:27 Dave Schleicher Medium - 3-7 days 3/16/2016 6:47
135597 Property Data HS FTP for Mtka 2/26/2016 10:49 Resolved Denise Ostlund Minnetonka Norb Vossen 2/26/2016 10:59 Norb Vossen High - 2 days 2/26/2016 10:59
135598 JDE HR/Payroll New ESS Users 2/26/2016 10:52 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 2/26/2016 16:34 Dave Schleicher Medium - 3-7 days 2/26/2016 16:34
135599 Property Data SSN FTP for Minnetonka 2/26/2016 11:01 Resolved Denise Ostlund Minnetonka Norb Vossen 2/26/2016 15:05 Norb Vossen High - 2 days 2/26/2016 15:05
135600 PIMSHutchinson LOGIS Invoice - January 2016 - Turning off PIMS
access2/26/2016 11:10 Resolved Ray Jozwiak LOGIS Maria Rucke 3/12/2016 7:17 Maria Rucke Medium - 3-7 days 3/12/2016 7:17
135601 Special Assessments WO - Local report - Hearing Notice Roadway Rehab 2/26/2016 11:12 Resolved Deb Score Woodbury Norb Vossen 2/29/2016 9:08 Norb Vossen Medium - 3-7 days 2/29/2016 9:08
135602 JDE HR/Payroll John Evans 2/26/2016 11:17 Resolved Rhonda O'Loughlin Richfield Dave Schleicher 2/26/2016 11:32 Dave Schleicher Medium - 3-7 days 2/26/2016 11:32
135603 JDE HR/Payroll ICMA 2/26/2016 11:20 Resolved Sherry O'Donnell Robbinsdale Nikki Heinbuch 2/26/2016 14:08 Sherry O'Donnell Medium - 3-7 days 2/29/2016 8:35
135604 JDE Finance Cash Receipt Posting 2/26/2016 11:21 Resolved Jeff Zuba Robbinsdale Jill Davis 2/26/2016 11:32 Jill Davis Medium - 3-7 days 3/3/2016 15:22
135605 Infrastructure GroupAll Lakeville LDAP auth IPSec VPN users cannot connect with
IPSec client2/26/2016 11:56 Resolved Trevor Stewart Lakeville Adam Maloney 2/26/2016 13:43 Adam Maloney High - 2 days 2/26/2016 13:43
135606 Tracker Admin Phaseware Question - can I export to Excel? 2/26/2016 12:02 Resolved Lori Hackett LOGIS Sue Christiansen 2/26/2016 13:16 Sue Christiansen Medium - 3-7 days 2/26/2016 13:16
135607 Tracker AdminRE: PhaseWare SSC - Misc tab - is there a way to include
multiple contacts when an incident is created using self-service?2/26/2016 12:33 Resolved Dave Schleicher LOGIS Sue Christiansen 2/26/2016 13:24 Sue Christiansen Medium - 3-7 days 2/26/2016 13:24
135608 Network Services disable TLS 1.0 on PCI Web servers 2/26/2016 12:58 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
135609 Network Services RecTrac disable TLS 1.0 on PCI Web servers 2/26/2016 13:00 New Dimitrios Hilton LOGIS Dimitrios Hilton 3/1/2016 13:07 Dimitrios Hilton Medium - 3-7 days
135610 PIMS New workstations in Plumbing need LOGIS - PIMS 2/26/2016 13:00 Resolved Juile WidgrenMetropolitan
Airports CommissionMaria Rucke 3/18/2016 13:55 Maria Rucke Medium - 3-7 days 3/18/2016 13:55
135611 Network Services UB disable TLS 1.0 on PCI Web servers 2/26/2016 13:01 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
135612 Network Services ePermits disable TLS 1.0 on PCI Web servers 2/26/2016 13:02 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
135613 Network Services eProperty disable TLS 1.0 on PCI Web servers 2/26/2016 13:03 New Dimitrios Hilton LOGIS Dimitrios Hilton 3/2/2016 9:14 Dimitrios Hilton Medium - 3-7 days
135614 JDE HR/Payroll Michael Maurer 2/26/2016 13:10 Resolved Pat Vinje
Dakota
Communications
Center
Dave Schleicher 2/26/2016 14:12 Dave Schleicher Medium - 3-7 days 2/26/2016 14:12
135615 Service Desk aWare 2/26/2016 13:24 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/26/2016 16:56 Carl Pearson Medium - 3-7 days 2/26/2016 16:56
135616 Infrastructure Group Network Speed 2/26/2016 13:26 Resolved Patty Hartwig Brooklyn Center John Wondra 3/25/2016 16:00 John Wondra Medium - 3-7 days 3/25/2016 16:00
135617 RecTrac Minnetonka Plug N Pay / RecTrac: Double charged client 2/26/2016 13:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/11/2016 16:09 Sue Christiansen Medium - 3-7 days 3/11/2016 16:09
135618 Systems GroupFrom Dave Sack at Coon Rapids Fwd: [SUSPECTED SPAM]
Question2/26/2016 13:43 Resolved Dave Sack Coon Rapids Brian Peterson 2/26/2016 14:31 Brian Peterson Medium - 3-7 days 2/26/2016 14:31
135619 PIMS Loading data in to PIMS for a large number of properties? 2/26/2016 13:50 Resolved Katie Bisek Edina Ray Jozwiak 3/1/2016 13:56 Ray Jozwiak Medium - 3-7 days 3/1/2016 13:56
135620 PIMS EPermit Contractor Address Question 2/26/2016 14:02 Resolved Lisa Morrill Eden Prairie Judd Harper 2/26/2016 14:18 Judd Harper Medium - 3-7 days 2/26/2016 14:18
135621 JDE Finance tung 2/26/2016 14:04 Resolved Lisa Reiten Apple Valley Jill Davis 2/26/2016 16:22 Ron Hedberg Medium - 3-7 days 2/26/2016 14:13
135622 JDE HR/Payroll ESS Username and passwords 2/26/2016 14:15 Resolved Jill Berger Brooklyn Center Dave Schleicher 2/29/2016 7:27 Dave Schleicher Medium - 3-7 days 2/29/2016 7:27
135623 Property Data MI ERROR IN AD HOC REPORT 2/26/2016 14:17 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 2/26/2016 15:07 Norb Vossen Medium - 3-7 days 2/26/2016 15:07
135624 PIMS test 2/26/2016 14:20 Resolved Jane Watje LOGIS Jane Watje 2/26/2016 14:36 Jane Watje Medium - 3-7 days 2/26/2016 14:36
135626 Infrastructure Group Allow access to PD printers from PD app server 2/26/2016 14:24 Resolved Nick Lovejoy Edina John Wondra 2/29/2016 8:22 John Wondra Medium - 3-7 days 2/29/2016 8:22
Page 74 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135628 PIMS PROD EPERMITS EXCEPTION MESSAGES 2/26/2016 14:29 New Judd Harper LOGIS 5/10/2016 9:43 Judd HarperProject - no specified
due date
135629 PIMS WI Monthly Report for Issued Permits 2/26/2016 14:40 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:21 Judd HarperProject - no specified
due date5/25/2016 14:22
135630 PIMS WI External Report for Permits 2/26/2016 14:40 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:24 Judd HarperProject - no specified
due date5/25/2016 14:25
135631 Infrastructure Group Switch port lookup. 2/26/2016 14:51 Resolved Jesse Meyer-Ruud Edina Jude Giron 3/14/2016 15:23 Jesse Meyer-Ruud Medium - 3-7 days 3/14/2016 14:46
135632 Public Safety CAD TTCAD Premise Locations in IGH not showing city 2/26/2016 14:52 Resolved Rose Kruchten
Dakota
Communications
Center
Matt O'Brien 2/26/2016 14:55 Matt O'Brien Medium - 3-7 days 2/26/2016 14:55
135633 RecTrac Eagan: Problem with Tax Table 2/26/2016 14:58 Resolved Jared Flewellen Eagan Paul Norton 2/26/2016 15:30 Paul Norton Medium - 3-7 days 2/26/2016 15:30
135634 RecTracLakeville Heritage Center: questions and issues with processing
drop-in fees (VSI Ticket #1236895)2/26/2016 15:26
Pending Vendor
ResponseRosemary Mikkelson Lakeville Sue Christiansen 5/27/2016 15:46 Sue Christiansen Medium - 3-7 days
135635Public Safety
DevelopmentePatrol CAD screen not working - window doesn't pop up 2/26/2016 15:30 Resolved Mark Holm Eagan Matt O'Brien 2/26/2016 15:33 Matt O'Brien Medium - 3-7 days 3/9/2016 13:37
135636 JDE Finance Remarks on PO Voucher Entry Invoices 2/26/2016 15:35 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 2/29/2016 7:50 Dawn McGuire Medium - 3-7 days 2/29/2016 7:51
135637 Service Desk Staff Augmentation 2/26/2016 15:45 Resolved Patty Hartwig Brooklyn Center Scott Crocker 2/26/2016 15:00 Scott Crocker Medium - 3-7 days 2/26/2016 15:52
135638 RecTrac Archive an activity 2/26/2016 15:50 Resolved Dan Mueller Crystal Paul Norton 2/29/2016 11:25 Paul Norton Medium - 3-7 days 2/29/2016 11:25
135639 Infrastructure Group AP lights not lit up 2/26/2016 15:53 Resolved Katie Bisek Edina Virginia Vaske 2/29/2016 10:17 Katie Bisek Medium - 3-7 days 2/29/2016 10:17
135640 Network Services SAS Cable for JLEC 2/26/2016 15:55 Resolved George Jensen Anoka County JLEC Lori Hackett 3/8/2016 15:15 Lori Hackett Medium - 3-7 days 3/8/2016 15:16
135641 JDE HR/Payroll ESS timecard question 2/26/2016 15:57 Resolved Renee Korts Maple Grove Nikki Heinbuch 2/29/2016 10:17 Nikki Heinbuch Medium - 3-7 days 2/29/2016 11:51
135642 Service Desk WBL: Logis 2/26/2016 15:58 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:04 Chad Remick Medium - 3-7 days 3/7/2016 10:05
135643 Service Desk Name Change 2/26/2016 16:07 Resolved Judy Fradenburgh Bloomington Carl Pearson 2/29/2016 13:08 Carl Pearson Medium - 3-7 days 2/29/2016 13:08
135644 Utility Billing Delete from Infinity.Link 2/26/2016 16:08 Resolved Katrina Mattson St. Louis Park Pat Lindquist 2/26/2016 16:21 Pat Lindquist Medium - 3-7 days 2/26/2016 16:21
135645Public Safety
DevelopmentCAD to FBR interface issues 2/26/2016 16:13 Resolved Sue Setter Maple Grove Matt O'Brien 3/8/2016 15:30 Matt O'Brien Medium - 3-7 days 3/8/2016 15:30
135646 Service Desk Password Reset 2/26/2016 16:22 Resolved Stefan Bakken Lakeville Carl Pearson 2/26/2016 16:44 Carl Pearson Medium - 3-7 days 2/26/2016 16:44
135647 Infrastructure Group Internet down in bus garage 2/26/2016 16:27 Resolved Mike O'Neill Burnsville Adam Maloney 3/2/2016 8:31 Adam Maloney Critical - 1 day 3/2/2016 8:17
135648 PIMS Delete duplicate payment for Red Lantern 2/26/2016 16:30 Resolved Kim Miller White Bear Lake Jane Watje 2/26/2016 16:33 Jane Watje Medium - 3-7 days 2/26/2016 16:33
135649 JDE Finance FW: [cityit] FW: FYI: Targeted Fraud Spam 2/26/2016 17:13 New Larry Jacobson Robbinsdale 2/26/2016 17:13 Larry Jacobson Critical - 1 day
135651 JDE Finance Tungsten "history" button 2/29/2016 6:55 Resolved Ron Hedberg Apple Valley Jill Davis 2/29/2016 7:59 Ron Hedberg Medium - 3-7 days 2/29/2016 7:35
135652 Systems Group PROBLEM Service Alert Disks is CRITICAL 2/29/2016 7:25 Resolved Peter Carlson LOGIS John Paulsen 3/4/2016 7:03 John Paulsen Medium - 3-7 days 3/4/2016 7:03
135653 Service Desk Remove User 2/29/2016 7:34 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/2/2016 8:48 Joe Rader Medium - 3-7 days 3/2/2016 8:48
135654 Service Desk Order new HDMI switch for large training room 2/29/2016 7:55 Resolved Jane Watje LOGIS Lori Hackett 3/7/2016 16:23 Lori Hackett Medium - 3-7 days 3/7/2016 16:23
135655 RecTracLakeville: VIC questions from Trevor Stewart (VSI Ticket
#1236768)2/29/2016 8:14 Resolved Trevor Stewart Lakeville Sue Christiansen 2/29/2016 11:35 Travis Barber Medium - 3-7 days 2/29/2016 11:17
135656 Utility Billing Removed meter in billing reports 2/29/2016 8:28 Resolved Wanita Milana Crystal Pat Lindquist 2/29/2016 15:20 Pat Lindquist Medium - 3-7 days 2/29/2016 15:19
135657 Network Services Alarm company - False Alarms Reported 2/29/2016 8:34 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/2/2016 10:25 Lori Hackett Medium - 3-7 days 2/29/2016 16:52
135658 Network Services SSD Drives Quote 2/29/2016 8:49 Resolved Kevin Pikkaraine LOGIS Lori Hackett 3/2/2016 13:13 Janelle Day Medium - 3-7 days 3/2/2016 13:13
135659 JDE Finance Reclass of Voucher # 123107 2/29/2016 8:54 Resolved Sue Watson Golden Valley Jill Davis 2/29/2016 9:16 Sue Watson Medium - 3-7 days 2/29/2016 9:11
135660 Utility Billing FW: Your Apple Valley eBill is Ready for Viewing 2/29/2016 8:55 Resolved Utility Billing Apple Valley Pam Kummer 2/29/2016 13:25 Pam Kummer Medium - 3-7 days 2/29/2016 13:25
135661 Public Safety General LOGIS - LRMS... 2/29/2016 9:02 Resolved Ron Waara Eagan Lisa Storey 2/29/2016 10:07 Ron Waara Medium - 3-7 days 2/29/2016 10:08
135662 Service Desk Edina Nagios Server Removal 2/29/2016 9:03 Resolved Ryan Browning Edina Peter Carlson 2/29/2016 9:17 Peter Carlson Medium - 3-7 days 2/29/2016 9:17
135663 Infrastructure Group PIMS Network Troubleshooting 2/29/2016 9:17 Resolved Stefan Bakken Lakeville John Wondra 3/3/2016 13:06 John Wondra Medium - 3-7 days 3/3/2016 13:06
135664 JDE HR/Payroll Password 2/29/2016 9:27 Resolved John Harris Edina Dave Schleicher 2/29/2016 9:29 Dave Schleicher Medium - 3-7 days 2/29/2016 9:29
135665 Infrastructure Group Unable to connect to vpn group (mg-tablet) 2/29/2016 9:31 Resolved Tom Tumms Maple Grove John Wondra 2/29/2016 13:52 John Wondra Medium - 3-7 days 2/29/2016 13:52
135666 PIMSPrinting Corrections needed for License type of Non-owner
Occupied SF 2/29/2016 9:34 Resolved Michael Pivec St. Louis Park Judd Harper 5/25/2016 16:13 Judd Harper Medium - 3-7 days 5/25/2016 16:14
135667 JDE Finance Tungsten 2/29/2016 9:41 Resolved Lisa Reiten Apple Valley Jill Davis 2/29/2016 12:56 Jill Davis Medium - 3-7 days 2/29/2016 12:56
135668 Utility Billing Woodbury WAV Comparison Report 2/29/2016 9:42 Resolved Kimberly Coulter Woodbury Pam Kummer 3/1/2016 9:19 Pam Kummer Medium - 3-7 days 3/1/2016 9:19
135669 RecTrac2/29/16 - Plug N Pay transaction issues for MI, MG, LA, GV (VSI
Ticket #1237033)2/29/2016 9:48 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/22/2016 14:28 Ann Davy
Project - no specified
due date4/22/2016 14:27
Page 75 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135670 JDE HR/PayrollNEW HIRE SETUP IN ESS FOR ACCRUAL AND TIME ENTRY:
134743 BD, 134744 AT, 134745 JR THANKS!!!!2/29/2016 9:52 Resolved Julie Nowlan Coon Rapids Dave Schleicher 2/29/2016 11:35 Julie Nowlan Medium - 3-7 days 2/29/2016 11:34
135671 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 2/29/2016 9:55 Resolved Sandra Tauer White Bear Lake Dave Schleicher 2/29/2016 16:01 Sandra Tauer Medium - 3-7 days 2/29/2016 15:58
135672 JDE Finance Bar Code Report 2/29/2016 10:35 New Fran Hanson Coon Rapids Jill Davis 3/2/2016 9:51 Fran Hanson Medium - 3-7 days
135673 Utility Billing tax profile 2/29/2016 10:40 Resolved Tammy Geurkink Golden Valley Pat Lindquist 3/7/2016 9:05 Pat Lindquist Medium - 3-7 days 3/7/2016 9:05
135674 Service Desk Automatic Services is CRITICAL 2/29/2016 10:49 Resolved Kevin Pikkaraine LOGIS Joe Rader 2/29/2016 10:50 Joe Rader Medium - 3-7 days 2/29/2016 10:50
135675 Utility Billing Bad Move Out/In Dates 2/29/2016 10:52 Resolved Beth Marshall Richfield Connie Dalsen 2/29/2016 14:00 Connie Dalsen Medium - 3-7 days 2/29/2016 14:00
135676 Network Services Allow temp access to BV-Sire 2/29/2016 10:56 Resolved Mike O'Neill Burnsville Adam Maloney 3/28/2016 12:03 Adam Maloney Medium - 3-7 days 3/28/2016 12:03
135677 Network Services Access to Garage ASA 2/29/2016 11:10 Resolved Mike O'Neill Burnsville Adam Maloney 3/2/2016 8:18 Adam Maloney Medium - 3-7 days 3/2/2016 8:18
135678 JDE Finance FW: change invoice date 2/29/2016 11:32 Resolved Erika Gare South St. Paul Jill Davis 2/29/2016 15:03 Jill Davis Medium - 3-7 days 2/29/2016 15:03
135679 Service Desk George Devinny: Anyconnect 4-digit PIN 2/29/2016 11:53 Resolved George Devinny Owatonna Joe Rader 2/29/2016 11:58 Joe Rader Medium - 3-7 days 2/29/2016 11:58
135680 Service Desk Sandy Fuller: Problem logging in 2/29/2016 11:59 Resolved Sandy Fuller Bloomington Joe Rader 2/29/2016 12:02 Joe Rader Medium - 3-7 days 2/29/2016 12:02
135681 Service DeskBryant Black/Geoff Discher Page: Video streaming blocked to
outside2/29/2016 12:03 Resolved Don Rambow White Bear Lake Joe Rader 2/29/2016 12:12 Joe Rader Medium - 3-7 days 2/29/2016 12:12
135682 Service Desk Page from Heidi Meyer: TriTech error 2/29/2016 12:13 Resolved George Jensen Anoka County JLEC Joe Rader 2/29/2016 12:20 George Jensen Medium - 3-7 days 2/29/2016 12:19
135683 Utility Billing Account Didn't Bill 2/29/2016 12:16 Resolved Barbara Virum St. Louis Park Pat Lindquist 3/4/2016 16:35 Pat Lindquist Medium - 3-7 days 3/4/2016 16:35
135684 Service Desk Page from Jakob Lee: Not accepting LOGIS password 2/29/2016 12:19 Resolved Nathan Ehlers Apple Valley Joe Rader 2/29/2016 12:23 Joe Rader Medium - 3-7 days 2/29/2016 12:23
135685 JDE HR/Payroll 2015 W-2 Confirmations 2/29/2016 12:27 New Nikki Heinbuch LOGIS Nikki Heinbuch 2/29/2016 12:28 Nikki Heinbuch Medium - 3-7 days
135686 JDE Finance DocuSphere Workflow - Process Instance Error 2/29/2016 12:33 Resolved DocuSphere Workflow System LOGIS Jill Davis 2/29/2016 12:37 Jill Davis Medium - 3-7 days 2/29/2016 12:37
135687 JDE Finance Vendor Address 2/29/2016 12:49 Resolved Sue Gillis LOGIS Jill Davis 2/29/2016 12:54 Jill Davis Medium - 3-7 days 3/3/2016 15:20
135688 Infrastructure Group Infrastructure equipment review 2/29/2016 13:20 Resolved Ian Hardie South St. Paul Adam Maloney 3/7/2016 7:40 Adam Maloney Medium - 3-7 days 3/7/2016 7:40
135689 JDE Finance Issue adding new business unit 2/29/2016 13:38 Resolved Andy Splinter Brooklyn Center Jill Davis 3/1/2016 8:53 Jill Davis Medium - 3-7 days 3/1/2016 8:53
135690 Infrastructure Group Facility review 2/29/2016 14:01 Resolved Ian Hardie South St. Paul Jude Giron 3/11/2016 12:43 Jude Giron Medium - 3-7 days 3/11/2016 12:43
135694 Property Data MG Homestead FTP 2/29/2016 14:19 Resolved Pam Olson Maple Grove Norb Vossen 2/29/2016 14:31 Norb Vossen Critical - 1 day 2/29/2016 14:31
135695 JDE HR/Payroll ESS Terminations 2/29/2016 14:27 Resolved Kathy Jo Price Apple Valley Dave Schleicher 2/29/2016 15:51 Dave Schleicher Medium - 3-7 days 2/29/2016 15:51
135696 Infrastructure Group Check LDAP access between SAN and AD servers 2/29/2016 14:33 Resolved Brian Peterson LOGIS Jason Stickler 3/10/2016 16:00 Brian Peterson Medium - 3-7 days 3/10/2016 16:00
135697Public Safety
DevelopmentEveleth Ave Street Name and Range Updates 2/29/2016 14:39
Pending Client
ResponseRose Kruchten
Dakota
Communications
Center
Michael Simmons 3/11/2016 14:34 Michael Simmons Medium - 3-7 days
135698 Infrastructure Group Need access to server over VPN 2/29/2016 14:39 Resolved Paul Schweisthal Maple Grove John Wondra 3/2/2016 10:53 John Wondra Medium - 3-7 days 3/2/2016 10:53
135699 Special Assessments LA - Amortization Type needed for equal payments 2/29/2016 14:47 Resolved Dianne Quinnell Lakeville Norb Vossen 3/7/2016 13:12 Norb Vossen Medium - 8-14 days 3/7/2016 13:12
135700 Service Desk Assist in Set up of New Headset 2/29/2016 14:52 Resolved Jill Davis LOGIS Peter Carlson 3/16/2016 13:27 Peter Carlson Medium - 3-7 days 3/16/2016 13:27
135701 Public Safety General Burnsville Lake addresses not validating to special RAs 2/29/2016 14:52 New Rose Kruchten
Dakota
Communications
Center
Michael Simmons 2/29/2016 14:59 Michael Simmons Medium - 3-7 days
135702 Network Services Please build and deploy DVU160229 2/29/2016 14:54 Resolved Dave Schleicher LOGIS Nolan Little 2/29/2016 15:40 Nancy Hilary Medium - 3-7 days 2/29/2016 15:39
135703 Utility Billing Woodbury RE: Cancel On Line Account 2/29/2016 14:59 Resolved Kimberly Coulter Woodbury Connie Dalsen 2/29/2016 15:09 Connie Dalsen Medium - 3-7 days 2/29/2016 15:09
135704 Infrastructure Group Quote Bluetooth Headset - NWCT 2/29/2016 15:00 Resolved Shawn Christie NWCT Jude Giron 3/4/2016 12:10 Jude Giron Medium - 3-7 days 3/4/2016 12:10
135705 Public Safety General Crystal Lake Rd / I35 NB and SB need B2FD and B2LA response 2/29/2016 15:04 New Rose Kruchten
Dakota
Communications
Center
Michael Simmons Medium - 3-7 days
135706 PIMS ePermits - Contractor login issue 2/29/2016 15:06 Resolved Joan Reamer St. Louis Park Judd Harper 2/29/2016 15:13 Judd Harper Medium - 3-7 days 2/29/2016 15:13
135707 JDE Finance Password Reset 2/29/2016 15:16 Resolved Brandi Aitkin Apple Valley Jill Davis 2/29/2016 15:39 Brandi Aitkin Medium - 3-7 days 2/29/2016 15:21
135708 RecTrac Cash Journal Wrong Because of Test Transactions 2/29/2016 15:18 Resolved Tom Nesseth Lakeville Paul Norton 3/1/2016 14:50 Paul Norton Medium - 3-7 days 3/1/2016 14:50
135709 Network Services Quote for City Hall and PD Switches - White Bear Lake 2/29/2016 15:19 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/4/2016 13:12 Lori Hackett Medium - 3-7 days 5/4/2016 13:12
135710 Service Desk A/P Check Run 2/29/2016 15:23 Resolved George Gombos LOGIS Peter Carlson 3/1/2016 8:07 Peter Carlson Medium - 3-7 days 3/1/2016 8:07
135712 Service Desk New Citrix Login needed 2/29/2016 15:31 Resolved Robin Shoen Minnetonka Peter Carlson 3/2/2016 9:30 Peter Carlson Medium - 3-7 days 3/2/2016 9:32
135713 Network Services Open ACL's for new WBL Exchange server 2/29/2016 15:54 Client to Test Don Rambow White Bear Lake John Wondra 5/19/2016 15:30 John Wondra Medium - 3-7 days
135714 Service Desk ext. 3309 2/29/2016 16:06 Resolved Patty Hartwig Brooklyn Center Joe Rader 2/29/2016 16:34 Joe Rader Medium - 3-7 days 2/29/2016 16:34
135716 Network Services Anoka JLEC - FBR Slow. 2/29/2016 16:17 Resolved George Jensen Anoka County JLEC Kevin Pikkaraine 4/20/2016 8:14 George Jensen Medium - 3-7 days 4/20/2016 8:07
135717 Property Data Edina - change District GG to Value Notice Sent 2/29/2016 16:18 Resolved Bob Wilson Edina Norb Vossen 3/1/2016 9:23 Bob Wilson Medium - 3-7 days 3/1/2016 9:23
Page 76 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135718 Systems Group psdsprivcenter.acw-psds.org/Disks is WARNING 2/29/2016 16:19 Resolved George Jensen Anoka County JLEC Brent Rebischke 3/1/2016 9:33 Brent Rebischke Medium - 3-7 days 3/1/2016 9:33
135719 JDE HR/Payroll Password Reset 2/29/2016 16:52 Resolved Emily Jepson Edina Dave Schleicher 3/1/2016 10:36 Emily Jepson Medium - 3-7 days 3/1/2016 6:44
135720 Network Services RCECC Monthly Review of QRadar logs 3/1/2016 5:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 3/9/2016 8:19 Brent Atchison Medium - 3-7 days 3/9/2016 8:18
135722 Network Services RCECC Monthly Administration of the EMC SAN 3/1/2016 5:07 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/16/2016 9:28 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 9:29
135723 Service Desk RCECC Monthly Administration Review 3/1/2016 5:10 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 3/8/2016 14:27 Scott Crocker Medium - 3-7 days 3/8/2016 14:35
135724 Network Services RCECC Monthly PhaseWare Report 3/1/2016 5:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 3/9/2016 14:08 Lori Hackett Medium - 3-7 days 3/9/2016 14:08
135725 JDE Finance date on invoices 3/1/2016 7:19 Resolved Marcia Robertson Richfield Jill Davis 3/1/2016 8:05 Jill Davis Medium - 3-7 days 3/1/2016 8:05
135726 Service Desk Remove User from Distribution Lists 3/1/2016 7:54 Resolved Pam Kummer LOGIS Peter Carlson 3/1/2016 10:29 Peter Carlson Medium - 3-7 days 3/1/2016 10:29
135727 PIMSCreate Excel-exportable system report for Minnesota Dept of
Health (MDH) license reporting3/1/2016 8:12 Client to Test Jane Watje LOGIS Sue Christiansen 5/24/2016 8:46 Jane Watje Medium - 3-7 days
135728 JDE FinanceFW: You have work items in your DocuSphere Workflow Esc GL
Coding inbox.3/1/2016 8:12 Resolved Brandi Aitkin Apple Valley Jill Davis 3/1/2016 12:47 Brandi Aitkin Medium - 3-7 days 3/1/2016 12:47
135729 PIMS Questions - RPZ Re-design - Need to improve RPZ module asap 3/1/2016 8:18 In Progress Ben Eggan White Bear Lake Maria Rucke 3/7/2016 9:23 Maria Rucke Medium - 3-7 days
135730 Public Safety General Remove User 3/1/2016 8:42 New Cassandra Stickler LOGIS 5/19/2016 15:23 Terry Hoium Medium - 3-7 days
135733 JDE Finance JDE 3/1/2016 9:16 Resolved Lisa Reiten Apple Valley Jill Davis 3/1/2016 9:21 Jill Davis Medium - 3-7 days 3/1/2016 9:21
135734 Utility Billing Report of ACH & RCC Customers with eMail Addresses 3/1/2016 9:20 Resolved Cindy McMillen Farmington Pam Kummer 3/1/2016 9:22 Pam Kummer Medium - 3-7 days 3/1/2016 9:22
135735 Network Services Open Firewall Port on Local Machine 3/1/2016 9:20 Resolved Ben Treptow LOGIS Joe Rader 3/4/2016 14:00 Joe Rader Medium - 3-7 days 3/4/2016 14:00
135736 PIMS FW: Edina/Avolve - Change Request 3/1/2016 9:22 Resolved Jim Hall Edina Maria Rucke 5/20/2016 14:59 Maria Rucke Medium - 3-7 days 5/20/2016 14:59
135737 Property Data 2016 SLP Valuation Notices 3/1/2016 9:23 Resolved Cory Bultema St. Louis Park Norb Vossen 3/14/2016 15:41 Norb Vossen Medium - 8-14 days 3/14/2016 15:41
135738 Property Data 2016 EP Valuation Notices 3/1/2016 9:29 Resolved Steve Sinell Eden Prairie Norb Vossen 3/14/2016 15:41 Norb Vossen Medium - 8-14 days 3/14/2016 15:41
135739 Property Data 2016 MI Valuation Notices 3/1/2016 9:35 Resolved Colin Schmidt Minnetonka Norb Vossen 3/15/2016 14:30 Norb Vossen Medium - 8-14 days 3/15/2016 14:30
135740 Property Data 2016 Edina Valuation Notices 3/1/2016 9:37 Resolved Bob Wilson Edina Norb Vossen 3/24/2016 8:48 Norb Vossen Medium - 8-14 days 3/24/2016 8:48
135741 Utility Billing DELETER .LINK ACCT 3/1/2016 9:39 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/1/2016 10:37 Pat Lindquist Medium - 3-7 days 3/1/2016 10:37
135742 Property Data 2016 Maple Grove Valuation Notices 3/1/2016 9:40 Resolved Tim Mitchell Maple Grove Norb Vossen 3/24/2016 8:47 Norb Vossen Medium - 8-14 days 3/24/2016 8:47
135743 PIMSADDING DAKOTA COUNTY PERMIT TRANSFER TO DAWN'S
COMPUTER.3/1/2016 9:41 Resolved Becky Kjergaard Lakeville Maria Rucke 3/7/2016 8:57 Maria Rucke Medium - 3-7 days 3/7/2016 8:57
135745 Network Services Citrix Account for Sgt. Marty Earley 3/1/2016 9:58 Resolved Laurene Draper Bloomington 3/1/2016 10:05 John Rogers Medium - 3-7 days 3/1/2016 10:04
135746 RecTrac#1 Priority: Lakeville Global Sales -Tappercize activity does not
appear in Super Grid or Daily Schedule (VSI Ticket #1254612)3/1/2016 10:04 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 4/19/2016 14:23 Sue Christiansen High - 2 days 4/19/2016 14:23
135747 RecTrac Crystal: Deposit deposit forfeiture/refund; VSI Ticket #1237788. 3/1/2016 10:07Pending Vendor
ResponseJason Minnick Crystal Paul Norton 5/5/2016 17:39 Jason Minnick Critical - 1 day
135748 JDE HR/Payroll New ESS Users 3/1/2016 10:08 Resolved Carrie Person Edina Dave Schleicher 3/1/2016 12:33 Carrie Person Medium - 3-7 days 3/1/2016 10:47
135749 JDE HR/Payroll Supp Life calculation EE 118368 3/1/2016 10:29 Resolved Eve Lomaistro New Hope Nancy Hilary 3/1/2016 12:16 Eve Lomaistro Medium - 3-7 days 3/1/2016 12:15
135750 RecTrac
Minnetonka - $500 difference balancing January 22, 2016 (VSI
Ticket #1238030) - I believe this is a leftover from the cash
offset issue (Inc 131109)
3/1/2016 10:30 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/15/2016 10:01 Sue Christiansen Medium - 3-7 days 3/15/2016 10:10
135751 Service Desk Crystal Reports quote 3/1/2016 10:34 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 3/17/2016 14:32 Lori Hackett Medium - 3-7 days 3/17/2016 14:32
135752 Infrastructure Group Big Willow conference phone will not register 3/1/2016 10:39 Resolved Jeff Dulac Minnetonka Jason Stickler 4/4/2016 13:57 Jason Stickler Medium - 3-7 days 4/4/2016 13:57
135753 JDE Finance Insight 3/1/2016 10:45Pending Vendor
ResponseMelissa Schlingman Shakopee Dave Schleicher 3/1/2016 14:29 Melissa Schlingman Medium - 3-7 days
135754 RecTrac Rec Trac Program Status Report (VSI Ticket #1238501) 3/1/2016 10:48 Resolved Holly Champlin Eagan Sue Christiansen 5/9/2016 16:30 Holly Champlin Medium - 3-7 days 5/9/2016 16:29
Page 77 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135755 RecTracCrystal: Transactions Posted to the wrong GL Accounts; VSI
Ticket #12377973/1/2016 10:48
Pending
MiscellaneousDan Mueller Crystal Paul Norton 4/19/2016 13:35 Dan Mueller Medium - 3-7 days
135756 JDE HR/Payroll if Chrissy Serres has JDE access it can be removed... 3/1/2016 10:54 Resolved Nancy Johnson Crystal Dave Schleicher 3/1/2016 11:11 Dave Schleicher Medium - 3-7 days 3/1/2016 11:11
135757 JDE HR/Payroll HRA error/Wage attachment EE 110510 3/1/2016 11:06 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/1/2016 13:29 Nikki Heinbuch Medium - 3-7 days 3/1/2016 13:29
135758 Service DeskPlease remove Chrissy Serres from LO JDE DB3-BA3 & LO JDE
HR-PR3/1/2016 11:06 Resolved Dave Schleicher LOGIS Peter Carlson 3/1/2016 13:26 Dave Schleicher Medium - 3-7 days 3/1/2016 13:10
135759 JDE HR/Payroll Payroll journal entries 3/1/2016 11:20 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/1/2016 13:28 Nikki Heinbuch Medium - 3-7 days 3/1/2016 13:28
135760 JDE HR/Payroll New ESS employee 3/1/2016 11:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/1/2016 13:53 Dave Schleicher Medium - 3-7 days 3/1/2016 13:53
135761 Tracker AdminTracker mail: cursor unexpectedly moves several spaces to the
right when typing, if email window has been open for a while3/1/2016 11:29 Client to Test Jill Davis LOGIS Sue Christiansen 3/17/2016 13:22 Sue Christiansen
Project - no specified
due date
135762 Service Desk 3905 Phone (replace phone with hotswap) 3/1/2016 11:38 Resolved Judy Fradenburgh Bloomington Peter Carlson 3/11/2016 8:15 Peter Carlson Medium - 3-7 days 3/11/2016 8:15
135763 Public Safety General New Northfield CSO, William Henk 3/1/2016 11:40 Resolved Jill BondhusRice/Steele
Consolidated PSAPJason Ehlers 3/7/2016 8:19 Mischelle Watkins Medium - 3-7 days 3/7/2016 8:18
135764 Service Desk FW: New Employee / CSO / William Henk 3/1/2016 11:41 Resolved John Rogers LOGIS 3/1/2016 11:42 John Rogers Medium - 3-7 days 3/1/2016 11:42
135765 RecTrac RE: Waitlists 3/1/2016 11:53 Resolved Chalene Ward Maple Grove Paul Norton 4/6/2016 11:41 Paul Norton Medium - 3-7 days 4/6/2016 11:42
135766 JDE HR/Payroll Account Number Error for 102024 3/1/2016 11:53 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 3/1/2016 12:35 Michelle Lindsay Medium - 3-7 days 3/1/2016 12:37
135767 JDE HR/Payroll Employee Terminations - Various 3/1/2016 11:58 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/1/2016 14:26 Denise Heimerman Medium - 3-7 days 3/1/2016 14:15
135768 JDE HR/Payroll terminate ESS access 3/1/2016 11:59 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/1/2016 15:11 Dave Schleicher Medium - 3-7 days 3/1/2016 15:11
135769 PIMS ePermit problem ---Point of Sale Permit 3/1/2016 12:14 Resolved JoAnne Burr St. Louis Park Judd Harper 3/11/2016 13:50 Judd Harper Medium - 3-7 days 3/11/2016 13:50
135770 JDE HR/Payroll New Employee - Pommerenke 3/1/2016 12:35 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/1/2016 14:00 Dave Schleicher Medium - 3-7 days 3/1/2016 14:00
135771 PIMS EPermits Error 3/1/2016 12:59 Resolved Stefan Bakken Lakeville Judd Harper 3/11/2016 13:49 Judd Harper Medium - 3-7 days 3/11/2016 13:49
135772 JDE HR/Payroll help with a W2c 103939 3/1/2016 13:22 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/17/2016 11:08 Nancy Hilary Medium - 3-7 days 3/2/2016 15:55
135773 RecTrac
I added upsell sections to 432002-01 and 432002-02 to see what
the upsell looks like to the user. I am seeing noting happening
when I register my children (for a test) to the class.
3/1/2016 13:37 New Kacie Robinson Lakeville Sue Christiansen 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days
135774 RecTrac add hyperlink to e-mail to past participants 3/1/2016 13:41 Resolved Kacie Robinson Lakeville Sue Christiansen 3/24/2016 14:59 Sue Christiansen Medium - 3-7 days 3/24/2016 14:21
135775 Infrastructure Group Infrastructure Change for Phone System 3/1/2016 13:46 Resolved Nick Lovejoy Edina Jude Giron 3/3/2016 15:45 Jude Giron Medium - 3-7 days 3/3/2016 15:45
135776 Infrastructure Group Edina ASA VPN connection 3/1/2016 14:08 Resolved Ryan Browning Edina John Wondra 3/11/2016 13:23 John Wondra Medium - 3-7 days 3/11/2016 13:23
135777 Network Services Please build and deploy PYU160301 3/1/2016 14:09 Resolved Nancy Hilary LOGIS Nolan Little 3/1/2016 15:17 Nolan Little Medium - 3-7 days 3/1/2016 15:17
135778 Service Desk Term User 3/1/2016 14:21 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/2/2016 12:14 Sue Christiansen Medium - 3-7 days 3/2/2016 8:54
135779 PIMS Paypal Questions- 3/1/2016 14:22 Resolved Richard Johnson New Hope Judd Harper 3/10/2016 16:38 Judd Harper Medium - 3-7 days 3/10/2016 16:38
135780 Service DeskHIGH PRIORITY - Golden Valley PD - Steve Johnson - Needs AD
account reactivated3/1/2016 14:41 Resolved Joanne Paul Golden Valley Peter Carlson 3/1/2016 14:45 Peter Carlson Medium - 3-7 days 3/1/2016 14:54
135781 PIMS Reports for Willmar's Assessing Department 3/1/2016 14:46 Client to Test Meg Feikema Willmar Tim Lovestrand 4/11/2016 15:10 Judd Harper Medium - 3-7 days
135782 PIMS Reports for Willmar Assessing Department - 2nd report 3/1/2016 14:51 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:31 Emily LienProject - no specified
due date5/25/2016 14:31
135783 RecTracEagan 3/1/16: WEBTRAC-UNABLE TO MARK TRANSACTION AT
PNP3/1/2016 15:00 Resolved Amy Grannes Eagan Sue Christiansen 3/3/2016 10:09 Sue Christiansen Medium - 3-7 days 3/3/2016 10:09
135784 Infrastructure Group Wireless Controller Quote and Replacement 3/1/2016 15:10 In Progress Patty Hartwig Brooklyn Center Vu Pham 5/21/2016 14:14 Vu Pham Medium - 3-7 days
135785 Systems Group lo_tstest_cad.logis.org/automatic_services 3/1/2016 15:12 Resolved Joe Rader LOGIS John Paulsen 3/2/2016 8:20 John Paulsen Medium - 3-7 days 3/2/2016 8:20
135786 JDE Finance Purchasing card report 3/1/2016 15:20 Resolved Ayca Andrews Eden Prairie Jill Davis 3/1/2016 15:42 Ayca Andrews Medium - 3-7 days 3/1/2016 15:26
135787 RecTracEagan WebTrac: receipt 29297 WebTrac transaction processed
no $0 was charged3/1/2016 15:30 Resolved Jared Flewellen Eagan Sue Christiansen 4/21/2016 10:38 Sue Christiansen High - 2 days 4/21/2016 10:38
135788 JDE Finance Our Cash Receipt Batch #31519 has wrong dates 3/1/2016 15:34 Resolved Brenda Treiber Crystal Jill Davis 3/2/2016 10:58 Jill Davis Medium - 3-7 days 3/2/2016 10:59
135789 Network Services NH AOC for RecTrac PCI Compliance 3/1/2016 15:40Pending Client
ResponseRichard Johnson New Hope Dimitrios Hilton 5/27/2016 14:49 Dimitrios Hilton Medium - 3-7 days
135790 JDE HR/Payroll PERA detail report 3/1/2016 15:51Pending Client
ResponseJill Berger Brooklyn Center Nancy Hilary 3/2/2016 7:50 Nancy Hilary Medium - 3-7 days
135791 Service Desk Purchase of hardware/software for ESXi project 3/1/2016 15:51 Resolved Don Tomlinson Austin Lori Hackett 3/17/2016 15:37 Lori Hackett Medium - 3-7 days 3/17/2016 15:41
135792 Network Services new Security Badge 3/1/2016 15:53 Resolved Pam Kummer LOGIS Lori Hackett 3/2/2016 13:49 Lori Hackett Medium - 3-7 days 3/2/2016 14:36
135793 Systems Group Disk Cleanup fa-ch02 3/1/2016 15:53 Resolved Rob Boerboom Farmington Brian Peterson 3/8/2016 11:24 Brian Peterson Medium - 3-7 days 3/8/2016 8:31
135794 Service DeskPlease add Shari Rains (New Hope) to the LO JDE Insight HRPR
mail group3/1/2016 15:55 Resolved Dave Schleicher LOGIS Joe Rader 3/2/2016 7:51 Dave Schleicher Medium - 3-7 days 3/1/2016 16:57
135795 Infrastructure Group Publish RDP as an SSLVPN app for fire access to FDM 3/1/2016 16:03 Resolved George Jensen Anoka County JLEC Jude Giron 5/3/2016 11:45 Jude Giron High - 2 days 5/23/2016 15:25
Page 78 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135796 Class Class login: Database connection error (password reset needed) 3/1/2016 16:06 Resolved Kelly O'Dea Minnetonka Paul Norton 3/2/2016 15:53 Paul Norton Medium - 3-7 days 3/2/2016 15:53
135798 Infrastructure Group Install Voice Bundle - BC 3/1/2016 16:08 New Patty Hartwig Brooklyn Center Jason Stickler 3/23/2016 15:07 Jason Stickler Medium - 3-7 days
135799 JDE HR/Payroll Forgot timecard password 3/1/2016 16:08 Resolved Susie Miller Edina Nikki Heinbuch 3/1/2016 16:16 Susie Miller Medium - 3-7 days 3/1/2016 16:16
135800 Infrastructure Group Install Voice Bundle - Richfield 3/1/2016 16:16 New Sally Morton Richfield Jason Stickler 3/1/2016 16:18 Sally Morton Medium - 3-7 days
135801 Infrastructure Group Install New Voice Bundle and Firewalls 3/1/2016 16:20Pending Client
ResponseDean Busch Robbinsdale Vu Pham 3/23/2016 10:27 Vu Pham Medium - 3-7 days
135802 Infrastructure Group Install New Voice Bundle Equipment - Minnetonka 3/1/2016 16:29 New Jeff Dulac Minnetonka Jason Stickler Medium - 3-7 days
135803 Infrastructure Group VLAN at Braemar Ice 3/1/2016 17:40 Resolved Ryan Browning Edina Virginia Vaske 3/21/2016 13:15 Ryan Browning Medium - 3-7 days 3/21/2016 13:14
135804 Service DeskI can login into apps.logis.org but domain manager does not
open...3/1/2016 19:23 Resolved Nancy Johnson Crystal Joe Rader 3/2/2016 9:05 Nancy Johnson Medium - 3-7 days 3/2/2016 9:03
135805 Service Desk another citrix problem.... 3/1/2016 19:32 Resolved Nancy Johnson Crystal Peter Carlson 3/8/2016 13:21 Peter Carlson Medium - 3-7 days 3/9/2016 10:42
135806 JDE HR/Payroll Timecard Password 3/1/2016 22:35 Resolved Cara Lamers Edina Dave Schleicher 3/2/2016 7:26 Dave Schleicher Medium - 3-7 days 3/2/2016 7:26
135807 Service Desk Mouse Replacement 3/2/2016 8:13 Resolved Tom Folie LOGIS Peter Carlson 3/2/2016 8:31 Peter Carlson Medium - 3-7 days 3/2/2016 8:31
135808 Infrastructure Group Port Changes - Needed this morning 3/2/2016 8:15 Resolved Nikki Farrow St. Louis Park John Wondra 3/3/2016 13:05 John Wondra Medium - 3-7 days 3/3/2016 13:05
135809 Infrastructure Group Fwd: phone message 3/2/2016 8:16 Resolved Patty Hartwig Brooklyn Center Jude Giron 3/22/2016 16:00 Jude Giron Medium - 3-7 days 4/19/2016 14:26
135810 PIMS Anoka County Permits Transfer 3/2/2016 8:17 Resolved Katy Hauan Ramsey Maria Rucke 3/10/2016 10:19 Maria Rucke Medium - 3-7 days 3/10/2016 10:19
135811 RecTracFW: WEBTRAC-UNABLE TO MARK TRANSACTION AT PNP
(WebTrac error - transaction went through on RecTrac and PnP)3/2/2016 8:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/2/2016 12:16 Sue Christiansen Medium - 3-7 days 3/2/2016 12:16
135812 JDE HR/Payroll New ESS employees 3/2/2016 8:42 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/2/2016 11:18 Dave Schleicher Medium - 3-7 days 3/2/2016 11:18
135813 JDE Finance Tungsten PID 14833 3/2/2016 9:09 Resolved Sheri Robertson Maple Grove Jill Davis 3/2/2016 9:53 Jill Davis Medium - 3-7 days 3/2/2016 9:53
135814 Public Safety Mobiles Officer can't log in to ticketwriter 3/2/2016 9:11 Resolved Lois Klasen Inver Grove Heights Jason Ehlers 3/2/2016 9:56 Jason Ehlers Medium - 3-7 days 3/2/2016 9:22
135815 Service Desk Rice County Employee change 3/2/2016 9:13 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 3/2/2016 12:13 Sue Christiansen Medium - 3-7 days 3/2/2016 10:36
135817 JDE HR/Payroll ESS Username and password 3/2/2016 9:35 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/2/2016 11:27 Jill Berger Medium - 3-7 days 3/2/2016 11:25
135818 JDE HR/Payroll Help with Exporting to Excel 3/2/2016 9:39 New Tessa Vacek Minnetonka Nancy Hilary 3/2/2016 15:43 Nancy Hilary Medium - 3-7 days
135820 Network Services install Citrix hotfix for icon issue 3/2/2016 9:53 Resolved Brian Peterson LOGIS Brian Peterson 3/14/2016 14:46 Brian Peterson Medium - 3-7 days 3/14/2016 14:46
135821 RecTrac overnight event-how to schedule properly 3/2/2016 10:01 Resolved Kacie Robinson Lakeville Paul Norton 3/2/2016 15:47 Paul Norton High - 2 days 3/2/2016 15:48
135822Public Safety
DevelopmentTTCAD - Implement USNG in Inform CAD 3/2/2016 10:04 New Rose Kruchten
Dakota
Communications
Center
Matt O'BrienProject - no specified
due date
135823 Network Services Caller ID Error 3/2/2016 10:07 Resolved Paul Schweisthal Maple Grove Carl Pearson 3/11/2016 8:45 Carl Pearson Medium - 3-7 days 3/11/2016 8:46
135824 JDE HR/Payroll help with w2c's needed for Thomas Shoenecker 103947 3/2/2016 10:07 Resolved Gina Dwyer Eagan Nikki Heinbuch 3/3/2016 10:21 Gina Dwyer Critical - 1 day 3/3/2016 9:37
135825 Infrastructure Group LS2 Ports and VLAN and Cleanup 3/2/2016 10:28 Resolved James Goldenstein Eden Prairie Vu Pham 3/15/2016 9:56 Vu Pham Medium - 3-7 days 3/15/2016 9:56
135826 Systems Group Ri-fs1 Server 3/2/2016 10:34 Resolved Jane Skov Richfield John Paulsen 4/25/2016 15:17 John Paulsen Medium - 3-7 days 4/25/2016 15:16
135827 JDE Finance Address Book 3/2/2016 10:40 Resolved Sue Fogal Brooklyn Center Jill Davis 5/6/2016 16:03 Nate Reinhardt Medium - 3-7 days 5/6/2016 16:02
135828 Infrastructure Group Anyconnect tunnel change 3/2/2016 10:47 Resolved Stefan Bakken Lakeville Vu Pham 3/4/2016 9:59 Vu Pham Medium - 3-7 days 3/4/2016 9:59
135829 Systems Group problem connecting to gasboy server.... 3/2/2016 10:53 Resolved Nancy Johnson Crystal Brian Peterson 3/9/2016 15:56 Brian Peterson Medium - 3-7 days 3/9/2016 13:29
135830 Infrastructure Group Modification Needed to Recreation POS VLAN 3/2/2016 10:55 Resolved Sally Morton Richfield Adam Maloney 4/27/2016 14:31 Sally Morton Medium - 3-7 days 4/6/2016 11:05
135831 PIMS Rental Questions 3/2/2016 11:29 Resolved Jeff Alger New Hope Judd Harper 3/4/2016 16:44 Judd Harper High - 2 days 3/4/2016 16:44
135832 JDE Finance looking for a report 3/2/2016 11:41 Resolved Carol Gass New Hope Jill Davis 3/2/2016 14:40 Carol Gass Medium - 3-7 days 3/2/2016 14:42
135833 Systems Group Health EMS records 3/2/2016 11:41 Resolved Tim Vadnais White Bear Lake Brian Peterson 4/4/2016 13:11 Brian Peterson Medium - 3-7 days 4/4/2016 13:11
135834 JDE HR/Payroll Schedule for updates 3/18-3/21 3/2/2016 11:59 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/2/2016 15:56 Nancy Hilary Medium - 3-7 days 3/17/2016 7:27
135836 RecTrac inventory and donation report 3/2/2016 12:15 Resolved Patty Dexter Lakeville Paul Norton 3/21/2016 16:15 Patty Dexter Medium - 3-7 days 3/3/2016 11:21
135837 JDE HR/Payroll Insight Report 3/2/2016 12:22Pending Client
ResponseDenise Heimerman Minnetonka Dave Schleicher 3/4/2016 9:40 Dave Schleicher Medium - 3-7 days
135838 Special Assessments CY - change assessment information 3/2/2016 12:31 Resolved Gail Petschl Crystal Norb Vossen 3/3/2016 9:38 Norb Vossen Medium - 3-7 days 3/3/2016 9:38
135839 Service Desk WiFi Phone Quote 3/2/2016 12:33 Pending Equipment Patty Hartwig Brooklyn Center Lori Hackett 5/18/2016 13:38 Jude Giron Medium - 3-7 days
135840 Service Desk SSD drive purchase 3/2/2016 12:55 Resolved Janelle Day LOGIS Lori Hackett 3/16/2016 8:37 Lori Hackett Medium - 3-7 days 3/16/2016 8:37
135841 Infrastructure Group FW: VM Server Move 3/2/2016 12:56 Resolved James Goldenstein Eden Prairie Jason Stickler 3/15/2016 10:47 James Goldenstein Medium - 3-7 days 3/15/2016 10:49
Page 79 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135842 Service Desk Install of SSD drives 3/2/2016 13:08 Resolved Janelle Day LOGIS Scott Crocker 3/17/2016 10:35 Scott Crocker Medium - 3-7 days 3/17/2016 10:35
135843 RecTrac Forgotten user name and password 3/2/2016 13:15 Resolved Arlene Frie Robbinsdale Paul Norton 3/2/2016 15:12 Sue Christiansen Medium - 3-7 days 3/2/2016 15:12
135844 RecTracRobbinsdale (10.3) - RecTrac email communications stopped
(VSI Ticket #1239611)3/2/2016 13:15 Resolved Arlene Frie Robbinsdale Sue Christiansen 3/15/2016 11:04 Pam Schmitz High - 2 days 3/15/2016 10:49
135845 JDE HR/Payroll Pay Type Cleanup 3/2/2016 13:31 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 3/14/2016 7:31 Jenny Hildebrandt Medium - 3-7 days 3/2/2016 15:44
135846 Utility Billing Error message when doing WAV Pickup 3/2/2016 13:41 Resolved Lori Lohmann Edina Pam Kummer 3/2/2016 14:23 Pam Kummer Medium - 3-7 days 3/2/2016 14:23
135847Public Safety
Development
TriTech FBR - Incidents that are deleted before full approval
complete can vanish3/2/2016 14:00 In Progress John Rogers LOGIS John Rogers
Project - no specified
due date
135848 Utility Billing WAV Comparison Report Cycle 1 3/2/2016 14:03 Resolved Lori Lohmann Edina Connie Dalsen 3/3/2016 15:45 Connie Dalsen Medium - 3-7 days 3/3/2016 15:45
135849 RecTrac Live to Demo Request 3/2/2016 14:05 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/2/2016 14:35 Sue LaCrosse Medium - 3-7 days 3/2/2016 14:35
135850 Tracker Admin lock out 3/2/2016 14:08 Resolved Barbara Baer Eden Prairie Sue Christiansen 3/2/2016 14:14 Sue Christiansen Medium - 3-7 days 3/2/2016 14:14
135851 RecTrac Activity Drop in discussion 3/2/2016 14:10 Resolved Zach Malloch
Vermont Systems
(Park and Rec
Software Vendor)
Sue Christiansen 3/2/2016 14:21 Zach Malloch Medium - 3-7 days 3/2/2016 14:20
135852 Infrastructure Group New Anyconnect Group on LO-ASA 3/2/2016 14:15 Resolved Trevor Stewart Lakeville Vu Pham 3/14/2016 9:24 Vu Pham Medium - 3-7 days 3/14/2016 9:24
135853 RecTrac Canceled: Activity Drop in discussion 3/2/2016 14:22 Resolved Zach Malloch
Vermont Systems
(Park and Rec
Software Vendor)
Sue Christiansen 3/2/2016 14:27 Sue Christiansen Medium - 3-7 days 3/2/2016 14:27
135854 Network Services Fire EOC Test 3/2/2016 14:22 Resolved Beth Yurchisin Golden Valley Jude Giron 3/22/2016 14:44 Jude Giron Medium - 3-7 days 5/2/2016 13:25
135855 JDE HR/Payroll New Employee - Peach 3/2/2016 14:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/4/2016 8:40 Denise Heimerman Medium - 3-7 days 3/4/2016 8:30
135856 Infrastructure Group EPWP-AS2 Help 3/2/2016 14:40 Resolved James Goldenstein Eden Prairie Virginia Vaske 3/14/2016 8:22 Virginia Vaske Medium - 3-7 days 3/14/2016 8:22
135857 Property Data SLP - Hstd FTP 3/2/2016 14:50 Resolved Marty Fechner St. Louis Park Norb Vossen 3/2/2016 15:01 Norb Vossen Medium - 3-7 days 3/2/2016 15:01
135858 JDE Finance Tungsten - PID15187 - GL Coder Public 3/2/2016 14:55 Resolved Lisa Reiten Apple Valley Jill Davis 3/2/2016 15:08 Lisa Reiten Medium - 3-7 days 3/2/2016 15:02
135859 RecTrac HH Trial Balance 3/2/2016 14:56 Resolved Tom Nesseth Lakeville Paul Norton 3/3/2016 13:20 Paul Norton Medium - 3-7 days 3/3/2016 11:32
135860 Utility Billing error changing due date 3/2/2016 14:58 Resolved Barbara Baer Eden Prairie Pam Kummer 3/18/2016 9:49 Pam Kummer Medium - 3-7 days 3/18/2016 9:49
135861 Tracker Admin locked out 3/2/2016 14:59 Resolved Barbara Baer Eden Prairie Sue Christiansen 3/2/2016 15:01 Sue Christiansen Medium - 3-7 days 3/2/2016 15:01
135862 Service Desk Restore of DB2TESTA 3/2/2016 14:59 Resolved Jill Davis LOGIS Peter Carlson 3/4/2016 7:47 Jill Davis Medium - 3-7 days 3/4/2016 13:09
135863 RecTrac Email to every house hold in RecTrac 3/2/2016 15:01 Resolved Jill Smisek New Hope Sue Christiansen 3/4/2016 10:58 Sue Christiansen Medium - 3-7 days 3/4/2016 10:58
135864 Utility Billing winter wav 3/2/2016 15:04 Resolved Barbara Baer Eden Prairie Pat Lindquist 3/3/2016 11:42 Pat Lindquist High - 2 days 3/3/2016 11:42
135865 JDE Finance Payroll Outstanding Check List 3/2/2016 15:11 Resolved Cathy Broughten Apple Valley 4/22/2016 12:58 Jill Davis Medium - 3-7 days 4/22/2016 12:58
135866 Utility Billing 2655 Carlson Dr DELETE .LINK account 3/2/2016 15:11 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/2/2016 15:32 Bridget Mehrman Medium - 3-7 days 3/2/2016 15:24
135867 JDE Finance Tungsten - PCARD without PCARDRCPT Doc 3/2/2016 15:18 New Lisa Reiten Apple Valley Jill Davis 3/2/2016 15:43 Jill Davis Medium - 3-7 days
135868 JDE Finance Tungsten - New User Setup 3/2/2016 15:27 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/9/2016 13:56 Dave Schleicher Medium - 3-7 days 3/9/2016 13:57
135869 Infrastructure Group PCI VLAN access to mailr.logis.org 3/2/2016 15:28 Resolved Nick Lovejoy Edina Jason Stickler 3/8/2016 10:08 Nick Lovejoy Medium - 3-7 days 3/8/2016 10:08
135870 Service Desk Print checks 3/2/2016 15:46 Resolved Heather Campson LOGIS Joe Rader 3/3/2016 9:48 Joe Rader Medium - 3-7 days 3/3/2016 9:48
135871 Systems Group disks is CRITICAL 3/2/2016 15:57 Resolved Joe Rader LOGIS John Paulsen 3/9/2016 9:50 John Paulsen Medium - 3-7 days 3/9/2016 9:50
135872 PIMS Animal Licenses for St. Louis Park 3/2/2016 16:06 New Aaron Borken St. Louis Park Tim Lovestrand 3/2/2016 16:08 Jane Watje Medium - 3-7 days
135873 Infrastructure Group Move IPSEC vpn from Edina ASA to LOGIS SSL 3/2/2016 16:15 Resolved Ryan Browning Edina Virginia Vaske 4/1/2016 15:45 Virginia Vaske Medium - 3-7 days 4/1/2016 15:44
135874 Service Desk Cluster Disks is WARNING 3/2/2016 16:32 Resolved Joe Rader LOGIS Scott Crocker 3/3/2016 10:13 Scott Crocker Medium - 3-7 days 3/3/2016 10:13
135875 RecTracEagan: Installment Billing prompts do not appear in Production
(VSI Ticket #1238483)3/3/2016 7:11 Resolved Jared Flewellen Eagan Sue Christiansen 4/21/2016 10:39 Sue Christiansen Critical - 1 day 4/21/2016 10:39
135876 Systems Group Expand MI ArcLib to 500GB 3/3/2016 7:19 Resolved Scott Crocker LOGIS John Paulsen 3/3/2016 7:44 John Paulsen Medium - 3-7 days 3/3/2016 7:44
135877 Network Services Error discovered during VMware upgrades 3/3/2016 7:19 Resolved George Jensen Anoka County JLEC Scott Crocker 3/3/2016 8:32 Scott Crocker Medium - 3-7 days 3/3/2016 8:38
135878 Service Desk VPN token PIN reset 3/3/2016 7:44 Resolved Mat Larson Eden Prairie Peter Carlson 3/3/2016 8:19 Peter Carlson Medium - 3-7 days 3/3/2016 8:19
135879 RecTrac #4 PRIORITY: RecTrac HH Aging report for Stacy 3/3/2016 7:58 In Progress Stacy Voelker St. Louis Park Paul Norton 4/12/2016 12:23 Sue Christiansen Medium - 3-7 days
135880 JDE HR/Payroll EE 109038 PERA reversal hours wrong 3/3/2016 8:03 Resolved Denise Heimerman Minnetonka Nancy Hilary 3/3/2016 9:20 Denise Heimerman Medium - 3-7 days 3/3/2016 8:06
135881 JDE HR/Payroll Password Reset 3/3/2016 8:03 Resolved Laura Knollmaier Edina Dave Schleicher 3/3/2016 8:22 Laura Knollmaier Medium - 3-7 days 3/3/2016 8:22
135882 Service Desk Mtka - Websense Policy Changes 3/3/2016 8:05 Resolved Patty Latham Minnetonka Joe Rader 4/26/2016 13:52 Joe Rader Medium - 3-7 days 4/26/2016 13:52
135883 Network Services Add 2 emails To Email Group 3/3/2016 8:06 Resolved Pat Lindquist LOGIS Peter Carlson 3/3/2016 8:24 Peter Carlson Medium - 3-7 days 3/3/2016 8:24
135884 Network Services Please build and deploy PDU160304 3/3/2016 8:12 Resolved Nancy Hilary LOGIS Nolan Little 3/3/2016 19:26 Nolan Little Medium - 3-7 days 3/3/2016 19:26
135885 JDE HR/Payroll terminate ESS access 3/3/2016 8:17 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/3/2016 8:36 Dave Schleicher Medium - 3-7 days 3/3/2016 8:36
Page 80 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135886 Infrastructure Group EP - Credit Card Payments not posting to CIS from Invoice Cloud 3/3/2016 8:18 Resolved Pam Kummer LOGIS John Wondra 3/8/2016 12:03 John Wondra High - 2 days 3/8/2016 12:03
135887 Special AssessmentsAdd new option for determining when to charge first year
interest for divided parcels3/3/2016 8:26 In Progress Logis Internal LOGIS Norb Vossen 3/21/2016 14:23 Ray Jozwiak Medium - 3-7 days
135888 Service Desk Toner for the HP 5200 dtn 3/3/2016 8:39 Resolved George Gombos LOGIS Joe Rader 3/9/2016 11:18 Joe Rader Medium - 3-7 days 3/9/2016 11:18
135889 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role onl 3/3/2016 8:43 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/3/2016 9:17 Sandra Tauer Medium - 3-7 days 3/3/2016 9:14
135890 PIMS Rental Registration Fees 3/3/2016 8:46 Resolved Jeff Alger New Hope Judd Harper 3/4/2016 16:42 Judd Harper Medium - 3-7 days 3/4/2016 16:42
135891 Systems Group Change VM IP address for FireSIGHT Management Center 3/3/2016 8:52 Resolved Ian Hardie South St. Paul Brian Peterson 3/7/2016 11:27 Brian Peterson Medium - 3-7 days 3/7/2016 11:27
135892 JDE Finance Delete Docuscan batch BICA1 3/3/2016 8:54 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 3/3/2016 9:08 Jill Davis Medium - 3-7 days 3/3/2016 9:08
135893 Service DeskSetup Active Directory users and groups for testing SSRS
Security3/3/2016 9:04 Resolved Matt O'Brien LOGIS Joe Rader 3/8/2016 8:42 Matt O'Brien Medium - 3-7 days 3/8/2016 8:42
135894 RecTrac Waitlist Report 3/3/2016 9:08 Resolved Sheila Van Sloun Golden Valley Paul Norton 3/18/2016 10:38 Sheila Van Sloun Medium - 3-7 days 3/4/2016 14:50
135895 JDE HR/Payroll EE Locked for Editing 3/3/2016 9:32 Resolved Carrie Person Edina Nikki Heinbuch 3/3/2016 9:42 Nikki Heinbuch Medium - 3-7 days 3/3/2016 9:43
135896 Infrastructure GroupIssue with Windows Jabber working through Eagan's VPN
connection3/3/2016 9:39 Resolved Mark Holm Eagan Jude Giron 3/3/2016 15:37 Jude Giron High - 2 days 3/3/2016 15:37
135898Public Safety
DevelopmentApple Valley - CAD Daily Activity Report 3/3/2016 9:52 Resolved Stephanie Mellesmoen Apple Valley John Rogers 3/3/2016 10:12 John Rogers High - 2 days 3/3/2016 10:12
135899 JDE Finance HELP 3/3/2016 9:55 New Jeanne Jurek White Bear Lake Jill Davis 3/3/2016 11:44 Jill Davis Medium - 3-7 days
135900 Infrastructure Group Port Changes on SL-CSR 3/3/2016 10:28 Resolved Nikki Farrow St. Louis Park Jude Giron 3/4/2016 12:34 Nikki Farrow Medium - 3-7 days 3/4/2016 12:30
135901Public Safety
DevelopmentSSRS User Defined Subscriptions TO email address greyed out 3/3/2016 10:47 Resolved John Rogers LOGIS Matt O'Brien 3/3/2016 16:12 Matt O'Brien Medium - 3-7 days 3/3/2016 16:12
135902 JDE HR/Payroll Payroll Question EE 148400 3/3/2016 10:53 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 3/8/2016 11:45 Rhonda O'Loughlin Medium - 3-7 days 3/8/2016 11:45
135903 JDE Finance Tungsten - Workflow Inquiry of Ace Hardware 3/3/2016 10:54 Resolved Lisa Reiten Apple Valley Jill Davis 3/3/2016 11:39 Jill Davis Medium - 3-7 days 3/3/2016 11:40
135904 RecTrac Problem with printing pass 3/3/2016 10:57 Resolved Jane Ottum Lakeville Paul Norton 3/3/2016 11:04 Paul Norton Medium - 3-7 days 3/3/2016 11:04
135905 JDE Finance New Account Setup for new GASB standard 3/3/2016 11:21 Resolved Jared MartigHutchinson Utility
CommissionJill Davis 3/3/2016 12:38 Jill Davis Medium - 3-7 days 3/3/2016 12:38
135906 JDE Finance proxy 3/3/2016 11:22 Resolved Lisa Reiten Apple Valley Jill Davis 3/21/2016 8:36 Jill Davis Medium - 3-7 days 3/21/2016 8:37
135907 Infrastructure Group Temporarily allow Windows/SMB file sharing 3/3/2016 11:32 Resolved Raoul Boudreau Burnsville John Wondra 3/23/2016 9:45 Virginia Vaske Medium - 3-7 days 3/23/2016 9:46
135908 Service Desk FW: Tritech ticket 637064: IQ server memory 3/3/2016 11:32 Resolved George Jensen Anoka County JLEC Scott Crocker 3/11/2016 9:31 Scott Crocker Medium - 3-7 days 3/11/2016 9:38
135909 Network Services Check into any issues with Steel county Kronos move 3/3/2016 11:37 Resolved Jill BondhusRice/Steele
Consolidated PSAPBrian Peterson 3/8/2016 10:38 Brian Peterson Medium - 3-7 days 3/8/2016 10:09
135910 Infrastructure Group Lac Lavon is down 3/3/2016 11:38 Resolved Tom Venables Burnsville Vu Pham 4/1/2016 13:14 Vu Pham Medium - 3-7 days 4/1/2016 11:32
135911 Infrastructure Group FW: PCI VLAN access to mailr.logis.org 3/3/2016 11:41 Resolved Nick Lovejoy Edina 3/3/2016 11:58 Jason Stickler Medium - 3-7 days 3/3/2016 11:58
135912 Public Safety General TEST of HJIP IM using [email protected] 3/3/2016 11:58 Resolved Lorna Olson Hennepin County Matt O'Brien 3/3/2016 12:10 Matt O'Brien Medium - 3-7 days 3/3/2016 12:10
135913 Service Desk New IPT Users 3/3/2016 12:00 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/11/2016 8:14 Peter Carlson Medium - 3-7 days 3/11/2016 8:14
135914 RecTrac question/comment from participant at registration 3/3/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 3/14/2016 15:51 Kacie Robinson Medium - 3-7 days 3/3/2016 16:42
135915 Public Safety General Second TEST of HJIP IM using [email protected] 3/3/2016 12:18 Resolved Lorna Olson Hennepin County Matt O'Brien 3/3/2016 13:03 Matt O'Brien Medium - 3-7 days 3/3/2016 13:03
135916 RecTracWhat selection is needed to have the answers to the questions
for facilities show up on the Daily Facility Global Schedule?3/3/2016 12:30 In Progress Jared Flewellen Eagan Sue Christiansen 4/18/2016 15:26 Sue Christiansen Medium - 3-7 days
135917 RecTrac Adding Text to WebTrac pages 3/3/2016 12:48 Resolved Kelly O'Dea Minnetonka Paul Norton 4/6/2016 15:47 Paul Norton Medium - 3-7 days 4/6/2016 15:47
135918 Infrastructure Group Sport Center is down 3/3/2016 13:02 Resolved Don Rambow White Bear Lake Virginia Vaske 3/10/2016 10:35 Virginia Vaske Medium - 3-7 days 3/10/2016 12:49
135919 Service Desk Fwd: FYI at Coon Rapids 3/3/2016 13:30 Resolved Dave Sack Coon Rapids 3/3/2016 14:03 Peter Carlson Medium - 3-7 days 3/3/2016 14:03
135920Public Safety
DevelopmentSSRS Report Builder does not download/install 3/3/2016 13:53 Resolved Matt O'Brien LOGIS 3/3/2016 16:06 Matt O'Brien Medium - 3-7 days 3/3/2016 16:06
135921 Infrastructure Group Open Ports for PD Imaging from AC 3/3/2016 14:01 Resolved Shawn Rung Coon Rapids Virginia Vaske 3/7/2016 10:27 Virginia Vaske High - 2 days 3/7/2016 10:27
135922 JDE HR/Payroll Partial ACH returned 3/3/2016 14:02 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/3/2016 16:09 Nikki Heinbuch Medium - 3-7 days 3/3/2016 16:10
135923 Network Services Quote Request for Workstation - DCC 3/3/2016 14:10 Resolved Jeff Barden
Dakota
Communications
Center
Lori Hackett 3/8/2016 8:14 Lori Hackett Medium - 3-7 days 3/8/2016 8:14
135924 Network Services iPad 3/3/2016 14:13 Resolved Tom Folie LOGIS Lori Hackett 3/16/2016 16:09 Tom Folie Medium - 3-7 days 3/16/2016 16:08
135925 Service Desk New VPN User 3/3/2016 14:28 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/3/2016 14:51 Patty Hartwig Medium - 3-7 days 3/3/2016 15:45
135926 Network Services Surface AC Power Cords Safety Notice 3/3/2016 14:44 Resolved Janelle Day LOGIS Peter Carlson 3/28/2016 10:22 Peter Carlson Medium - 3-7 days 3/28/2016 10:22
135927 Network Services Quote for Additional CAL's - Farmington 3/3/2016 14:50 Resolved Rob Boerboom Farmington Lori Hackett 5/10/2016 16:22 Lori Hackett Medium - 3-7 days 5/10/2016 16:22
135929 Infrastructure Group On Hold Issue (Recreation) 3/3/2016 15:07 In Progress Jeff Dulac Minnetonka Jude Giron 5/19/2016 10:40 Jude Giron Medium - 3-7 days
Page 81 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135930 Service Desk Install Commvault Agents 3/3/2016 15:15 Resolved Jeff Sibell LOGIS Scott Crocker 3/4/2016 8:05 Scott Crocker Medium - 3-7 days 3/4/2016 8:05
135931 JDE HR/Payroll RE: 2015 ACA 1095C Reporting 3/3/2016 15:16 New Colleen Lasher Ramsey Nancy Hilary 3/17/2016 14:31 Colleen Lasher Medium - 3-7 days
135932 Utility Billing Delete infinity.link account 3/3/2016 15:23 Resolved Elissa Golden Woodbury Pat Lindquist 3/3/2016 15:36 Pat Lindquist Medium - 3-7 days 3/3/2016 15:36
135933 JDE HR/Payroll RE: 2015 ACA 1095C Reporting 3/3/2016 15:29 In Progress Shari Rains New Hope Nancy Hilary 3/15/2016 11:40 Shari Rains Medium - 3-7 days
135935 Network Services Add account to AD for GIS 3/3/2016 15:32 Resolved Ben Verbick LOGIS Peter Carlson 3/4/2016 7:28 Peter Carlson Medium - 3-7 days 3/4/2016 8:23
135936 Service Desk Websense 3/3/2016 15:40 Resolved Rob Boerboom Farmington Carl Pearson 3/4/2016 12:00 Carl Pearson Medium - 3-7 days 3/4/2016 12:00
135937 Systems Group CIP Hardware replacement - UBDB PCI cluster 3/3/2016 15:40 In Progress Kevin Pikkaraine LOGIS Jeff Sibell Medium - 3-7 days
135938 Service Desk Maple Grove AD users to Security Groups for reporting 3/3/2016 15:46 Resolved Matt O'Brien LOGIS Joe Rader 3/4/2016 13:43 Joe Rader Medium - 3-7 days 3/4/2016 13:43
135939 Service Desk Create new AD groups for PSReports.logis.org 3/3/2016 15:51 Resolved Matt O'Brien LOGIS Joe Rader 3/4/2016 13:45 Joe Rader Medium - 3-7 days 3/4/2016 13:45
135940 Infrastructure Group Network slownes on BC PD network 3/3/2016 15:56 Resolved Patty Hartwig Brooklyn Center John Wondra 3/8/2016 12:03 John Wondra Medium - 3-7 days 3/8/2016 12:03
135941 JDE Finance F/A 3/3/2016 16:02 Resolved Lisa Reiten Apple Valley Jill Davis 3/3/2016 16:26 Lisa Reiten Medium - 3-7 days 3/7/2016 10:26
135942 Infrastructure Group MI - Staff Resource Scheduling for Viper Cutover 3/3/2016 16:03 Resolved Jeff Dulac Minnetonka Jude Giron 4/22/2016 13:47 Jude GironProject - no specified
due date4/22/2016 13:47
135943 Systems Group CIP Hardware replacement - UBDB PCI cluster 3/3/2016 16:03 Resolved Kevin Pikkaraine LOGIS John Paulsen 3/24/2016 8:41 John Paulsen Medium - 3-7 days 3/24/2016 8:41
135944Public Safety
DevelopmentAPS offense not mapping correctly to RMS: 609-52-2-a-1 3/3/2016 16:14 Resolved Karie Weldon Maple Grove Matt O'Brien 3/3/2016 16:24 Matt O'Brien Medium - 3-7 days 3/3/2016 16:24
135945 RecTrac pictures (p 1-8) 3/3/2016 16:15 Resolved Kacie Robinson Lakeville Paul Norton 3/3/2016 16:16 Paul Norton Medium - 3-7 days 3/3/2016 16:17
135946 JDE Finance Invoice Help 3/3/2016 16:31 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 3/4/2016 9:50 Jill Davis Medium - 3-7 days 3/4/2016 9:50
135947 Network Services Order Switch 3/3/2016 16:32 Resolved Don Tomlinson Austin Lori Hackett 3/29/2016 14:00 Lori Hackett Medium - 3-7 days 3/29/2016 14:01
135948 Infrastructure Group AU - Implementation of Switch 3/3/2016 16:37 Resolved Don Tomlinson Austin Vu Pham 4/20/2016 14:02 Vu Pham Medium - 3-7 days 4/20/2016 14:02
135949 RecTrac Statements are incorrect again 3/3/2016 16:38Pending Client
ResponseKelly O'Dea Minnetonka Paul Norton 4/13/2016 10:15 Sue Christiansen Critical - 1 day
135950 Utility Billing billing control tables 3/3/2016 16:41 Resolved Barbara Baer Eden Prairie Connie Dalsen 3/7/2016 7:46 Connie Dalsen Critical - 1 day 3/7/2016 7:46
135951 RecTrac Req to delete monthly auto-generated report 3/3/2016 16:43 Resolved Beth Simonsen Crystal Sue Christiansen 3/4/2016 8:03 Sue Christiansen Medium - 3-7 days 3/4/2016 8:02
135952 Infrastructure Group vLAN setup for Austin ESXi implementation 3/3/2016 16:44 Resolved Don Tomlinson Austin Vu Pham 4/20/2016 13:57 Vu Pham Medium - 8-14 days 4/20/2016 13:57
135953 Systems Group check HP hardware is CRITICAL 3/3/2016 19:46 Resolved Joe Rader LOGIS Jeff Sibell 3/29/2016 12:13 Jeff Sibell High - 2 days 3/29/2016 12:13
135954 Infrastructure Group Access Issue on VPN 3/4/2016 4:54 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/8/2016 16:17 Jason Stickler Medium - 3-7 days 3/9/2016 9:23
135955 Network ServicesPlease install ESUs into DV910 then build and deploy a DV
Package3/4/2016 6:39 Resolved Nancy Hilary LOGIS Nolan Little 3/5/2016 9:32 Nolan Little Medium - 3-7 days 3/5/2016 9:32
135957 Utility Billing Dwelling Units Based on Water Report 3/4/2016 7:25 Resolved Tammy Wilson Eden Prairie Connie Dalsen 3/4/2016 7:31 Tammy Wilson Medium - 3-7 days 3/4/2016 7:30
135958 Service Desk dmz accounts 3/4/2016 7:32 Resolved Doug Johnson Coon Rapids Joe Rader 3/4/2016 13:17 Joe Rader Medium - 3-7 days 3/4/2016 13:17
135959 Infrastructure Group Add network access 3/4/2016 8:07 Resolved Nancy Johnson Crystal John Wondra 3/9/2016 13:28 Brian Peterson Medium - 3-7 days 3/9/2016 13:28
135960 Service Desk FW: Your LOGIS password will expire soon 3/4/2016 8:07 Resolved Mat Larson Eden Prairie Joe Rader 3/4/2016 10:35 Joe Rader Medium - 3-7 days 3/4/2016 10:35
135961 Utility Billing Infinity.Link Site Bill Statement 3/4/2016 8:09Pending Client
ResponseRobin Hanson Farmington Pam Kummer 4/13/2016 11:40 Connie Dalsen
Project - no specified
due date
135962 Public Safety General new officer in ticketwriter 3/4/2016 8:11 Resolved Joanne Paul Golden Valley 3/4/2016 8:15 Jason Ehlers Medium - 3-7 days 3/4/2016 8:15
135963 Infrastructure Group Please remove IP Address from accessing the JDE servers 3/4/2016 8:13 Resolved Dave Schleicher LOGIS Jason Stickler 3/8/2016 8:46 Dave Schleicher Medium - 3-7 days 3/8/2016 8:44
135964 Network Services Bridge Operator Console license expired, can't launch 3/4/2016 8:15 Resolved Paul Schweisthal Maple Grove Joe Rader 3/4/2016 9:08 Joe Rader High - 2 days 3/4/2016 9:08
135965 Utility Billing Penalty For Cycle 3 3/4/2016 8:17 Resolved Cindy McMillen Farmington Pat Lindquist 3/4/2016 12:45 Pat Lindquist Medium - 3-7 days 3/4/2016 12:45
135966 Network Services Decommission of old hardware 3/4/2016 8:18 Resolved Janelle Day LOGIS Scott Crocker 3/15/2016 7:40 Scott Crocker Medium - 3-7 days 3/15/2016 7:40
135967 Infrastructure Group BV Golf Access List Change Request for Season Opening Prep 3/4/2016 8:18 Resolved Beth Yurchisin Golden Valley Virginia Vaske 3/8/2016 13:36 Virginia Vaske Medium - 3-7 days 3/8/2016 13:46
135968 Network Services Rename of servers in HP tool for Blade servers 3/4/2016 8:24 Resolved Janelle Day LOGIS John Paulsen 3/4/2016 11:52 John Paulsen Medium - 3-7 days 3/4/2016 11:52
135969 Network Services A vpn Entrust user is not connecting after PIN change 3/4/2016 8:26 Resolved Roger Anderson Hutchinson Peter Carlson 3/4/2016 8:47 Peter Carlson Medium - 3-7 days 3/4/2016 8:47
135970 Service Desk Computer issue 3/4/2016 8:48 Resolved Kerri Kindsvater White Bear Lake Chad Remick 4/4/2016 9:40 Chad Remick Medium - 3-7 days 4/4/2016 9:41
135971 Public Safety Mobiles Error when trying to print a ticket in TicketWriter 3/4/2016 8:58 Resolved Paul Schweisthal Maple Grove 3/7/2016 8:11 Jason Ehlers Medium - 3-7 days 3/7/2016 8:11
135974 RecTrac Test of updated Party assignments - removing Mark Saari 3/4/2016 9:30 Resolved Lisa Jost Maple Grove Sue Christiansen 3/4/2016 9:32 Sue Christiansen Medium - 3-7 days 3/4/2016 9:32
135975 GIS Reset LogisMap Password 3/4/2016 9:45 Resolved Sam Black Minnetonka Keith Anderson 3/7/2016 9:03 Keith Anderson High - 2 days 3/7/2016 9:03
135976 GIS Reset LogisMap Password 3/4/2016 9:46 Resolved Sam Black Minnetonka Keith Anderson 3/7/2016 9:04 Keith Anderson High - 2 days 3/7/2016 9:04
135977 Infrastructure Group TriTech CAD Browser times out too soon 3/4/2016 9:46 Resolved Terry Hoium LOGIS Adam Maloney 3/29/2016 9:12 Adam Maloney Medium - 3-7 days 3/29/2016 9:12
135978 JDE HR/Payroll User Disabled 3/4/2016 9:54 Resolved Karrie Glen Lakeville Dave Schleicher 3/16/2016 6:45 Dave Schleicher Medium - 3-7 days 3/16/2016 6:45
Page 82 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
135979 JDE HR/Payroll ESS New Hire Set Up 3/4/2016 10:05 Resolved Patti Kent Shakopee Dave Schleicher 3/4/2016 10:56 Dave Schleicher Medium - 3-7 days 3/4/2016 10:56
135980 Utility Billing Finalled eub Accounts 3/4/2016 10:11 Resolved Barbara Virum St. Louis Park Pat Lindquist 3/4/2016 16:31 Pat Lindquist Medium - 3-7 days 3/4/2016 16:31
135981 Service Desk Restore of SSP PIMS to TR PIMS 3/4/2016 10:13 Resolved Jane Watje LOGIS Peter Carlson 3/4/2016 13:15 Maria Rucke Medium - 3-7 days 3/4/2016 12:40
135982 JDE Finance proxy setup 3/4/2016 10:25 Resolved Lisa Reiten Apple Valley Jill Davis 3/16/2016 9:40 Lisa Reiten Medium - 3-7 days 3/16/2016 9:08
135983 PIMS Report Requirements for Animal License 3/4/2016 10:30 New Aditi Salunke Eden Prairie Tim Lovestrand 3/4/2016 10:35 Jane Watje Medium - 3-7 days
135984 JDE Finance Tungsten - PID 15214 question 3/4/2016 10:43 Resolved Lisa Reiten Apple Valley Jill Davis 3/4/2016 11:08 Jill Davis Medium - 3-7 days 3/4/2016 11:08
135985 PIMS ePermits meeting to help with permit setup (preliminary) 3/4/2016 10:59 Resolved Katy Hauan Ramsey Maria Rucke 5/10/2016 20:43 Maria Rucke Medium - 3-7 days 5/10/2016 20:43
135986 PIMS E-Permits password changed 3/4/2016 11:02 Resolved Jake Bosley Edina Maria Rucke 3/4/2016 11:23 Maria Rucke Medium - 3-7 days 3/4/2016 11:23
135987 RecTrac3/4/16 - Golden Valley PNP issues resulting from PNP outage on
Monday, February 293/4/2016 11:04 Resolved Sue Watson Golden Valley Sue Christiansen 3/22/2016 12:07 Sue Christiansen High - 2 days 3/22/2016 12:07
135988 Infrastructure Group PMDC is locking up -- firewall block? 3/4/2016 11:05 Resolved John Sutton
Dakota
Communications
Center
Vu Pham 3/7/2016 15:13 Vu Pham Medium - 3-7 days 3/7/2016 15:13
135989 JDE HR/Payroll Excel Save is default location a security breach 3/4/2016 11:10 New Nancy Hilary LOGIS 3/4/2016 11:11 Nancy Hilary Medium - 3-7 days
135990 PIMS Plumbing Fees 3/4/2016 11:12 New Meg Feikema Willmar Jane Watje 3/4/2016 11:15 Jane Watje Medium - 3-7 days
135991 JDE Finance tungsten escalation change 3/4/2016 11:15 Resolved Sheri Robertson Maple Grove Jill Davis 3/4/2016 12:47 Jill Davis Medium - 3-7 days 3/4/2016 12:47
135992 PIMS EPA Shortcut in PIMS 3/4/2016 11:23 Resolved Sarah Brandel Eagan Maria Rucke 3/7/2016 14:36 Maria Rucke Medium - 3-7 days 3/7/2016 14:36
135993 JDE Finance Insight 3/4/2016 11:25 Resolved Shari Rains New Hope Dave Schleicher 3/14/2016 11:21 Nancy Hilary Medium - 3-7 days 3/4/2016 13:37
135994 Property Data CY - delete PID 3/4/2016 11:28 Resolved Gail Petschl Crystal Norb Vossen 3/4/2016 11:40 Norb Vossen Medium - 3-7 days 3/4/2016 11:40
135995 PIMS FW: February 2016 Permits 3/4/2016 11:33 Resolved Maria Rucke LOGIS Judd Harper 3/8/2016 15:06 Judd Harper Medium - 3-7 days 3/8/2016 15:06
135997 JDE HR/Payroll missing report 3/4/2016 11:37 Resolved Angie McIntire Ramsey Nikki Heinbuch 3/28/2016 11:53 Cindy Nelson Medium - 3-7 days 3/7/2016 8:07
135998 JDE Finance Invoice Question 3/4/2016 12:03 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 3/7/2016 16:07 Jill Davis Medium - 3-7 days 3/7/2016 16:07
135999 Service Desk FW: PIMS MIS Coordinators 3/4/2016 12:08 Resolved Maria Rucke LOGIS Peter Carlson 3/4/2016 13:57 Peter Carlson Medium - 3-7 days 3/4/2016 13:57
136000 Systems Group
Need Systems Group assistance to work out a port issue
Robbinsdale RecTrac emails are being blocked, none get
through (VSI Ticket #1239611)
3/4/2016 12:11 Resolved Sue Christiansen LOGIS Jeff Sibell 3/11/2016 7:52 Jeff Sibell High - 2 days 3/11/2016 7:52
136001 PIMS PIMS Surcharge Calculation Table 3/4/2016 12:19 Resolved Sarah Brandel Eagan Maria Rucke 3/7/2016 14:28 Maria Rucke Medium - 3-7 days 3/7/2016 14:28
136002 PIMSElectronic Plan Review Project Update from LOGIS - Moving
Forward 20163/4/2016 12:24 In Progress Ray Jozwiak LOGIS Maria Rucke 3/4/2016 13:27 Maria Rucke
Project - no specified
due date
136003 Service Desk FW: Electronic Plan Review Project Update 3/4/2016 12:32 Resolved Maria Rucke LOGIS 3/4/2016 12:47 Peter Carlson Medium - 3-7 days 3/4/2016 12:47
136004 Service Desk FW: Electronic Plan Review Project Update 3/4/2016 12:33 Resolved Maria Rucke LOGIS 3/4/2016 12:47 Peter Carlson Medium - 3-7 days 3/4/2016 12:47
136005 RecTracEagan Credit Card Charges (from 2/16, 2/23, and 2/29, plus
other dates)3/4/2016 12:36 Resolved Jared Flewellen Eagan Sue Christiansen 4/15/2016 11:38 Sue Christiansen Critical - 1 day 4/15/2016 11:38
136006 Infrastructure Group infrastructure request for solar panels 3/4/2016 12:39 Resolved Nancy Johnson Crystal Virginia Vaske 3/8/2016 10:13 Virginia Vaske Medium - 3-7 days 3/8/2016 10:14
136007 JDE Finance DocuSphere Workflow - Process Instance Error 3/4/2016 12:40 Resolved DocuSphere Workflow System LOGIS Jill Davis 3/4/2016 12:45 Jill Davis Medium - 3-7 days 3/4/2016 12:45
136008 JDE HR/Payroll ACA Coverage but not Employees 3/4/2016 12:43 New Kim Hansen Austin Nancy Hilary 3/4/2016 16:56 Kim Hansen Medium - 3-7 days
136009 Service Desk Add PIMS staff to all LO PIMS distribution lists 3/4/2016 12:51 Resolved Maria Rucke LOGIS Peter Carlson 3/4/2016 13:09 Peter Carlson Medium - 3-7 days 3/4/2016 13:09
136010 Service Desk RE: Add PIMS staff to all LO PIMS distribution lists 3/4/2016 12:51 Resolved Ray Jozwiak LOGIS 3/4/2016 13:05 Peter Carlson Medium - 3-7 days 3/4/2016 13:05
136012 Network Services Labeling of servers in HP chassis 3/4/2016 13:01 Resolved Janelle Day LOGIS Peter Carlson 3/21/2016 14:57 Peter Carlson Medium - 3-7 days 3/21/2016 14:57
136013 Infrastructure Group New phones not registering at Central Park 3/4/2016 13:16 Resolved Paul Schweisthal Maple Grove Jude Giron 3/15/2016 10:01 Jude Giron Medium - 3-7 days 3/15/2016 10:01
136014 Service DeskRemove Windows updates which cause false password change
error3/4/2016 13:26 Resolved Joe Rader LOGIS Scott Crocker 3/15/2016 5:19 Scott Crocker Medium - 3-7 days 3/15/2016 7:39
136015 RecTrac POS Printer for POS #14 is not printing (VSI Ticket #1239976) 3/4/2016 13:28 Resolved Lisa Jost Maple Grove Sue Christiansen 3/10/2016 12:01 Sue Christiansen High - 2 days 3/10/2016 12:01
136016 PIMS please combine ID's in PIMS 3/4/2016 13:35 Resolved Eileen Tierney St. Louis Park Maria Rucke 3/8/2016 18:01 Maria Rucke Medium - 3-7 days 3/8/2016 18:01
136017 RecTrac Errors - Time Out Problems on WebTrac 3/4/2016 13:46Pending Client
ResponseIan Hardie South St. Paul Paul Norton 4/12/2016 15:32 Sue Christiansen High - 2 days
136018 JDE Finance Please Delete Entire Batch 3/4/2016 13:51 Resolved Brandi Aitkin Apple Valley Jill Davis 3/4/2016 14:00 Brandi Aitkin Medium - 3-7 days 3/4/2016 13:55
136019 Network Services Staff Augmentation 2016 3/4/2016 14:09 Resolved Dean Busch Robbinsdale Scott Crocker 4/11/2016 14:25 Scott Crocker Medium - 3-7 days 4/11/2016 14:25
136020 Network Services SAN 3/4/2016 14:11 New Dean Busch Robbinsdale Brent Rebischke 4/28/2016 16:29 Brent Rebischke Medium - 3-7 days
136022 JDE Finance new object codes 3/4/2016 14:14 Resolved Carol Gass New Hope Jill Davis 3/4/2016 14:47 Carol Gass Medium - 3-7 days 3/4/2016 14:47
136023 Infrastructure Group FW: Security Policy Change – ACTION REQUIRED 3/4/2016 14:16 Resolved Dean Busch Robbinsdale John Wondra 3/25/2016 8:50 John Wondra High - 2 days 3/25/2016 8:50
136024 Service Desk Quote for Switch and Wireless infrastructure 3/4/2016 14:30 Resolved Jeff Dulac Minnetonka Lori Hackett 5/12/2016 9:15 Lori HackettProject - no specified
due date5/12/2016 9:16
Page 83 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136025 RecTrac photo update 3/4/2016 14:35 Resolved Patty Dexter Lakeville Paul Norton 3/4/2016 14:37 Paul Norton Medium - 3-7 days 3/4/2016 14:37
136026 Special Assessments LA SA FTP to Dakota County 3/4/2016 14:41 Resolved Dianne Quinnell Lakeville Norb Vossen 4/7/2016 13:42 Norb Vossen Medium - 3-7 days 4/7/2016 13:42
136027 JDE HR/Payroll Hours from 12/20/15 EE 122527 3/4/2016 15:00 Resolved Patti Kent Shakopee Nikki Heinbuch 3/11/2016 13:53 Nikki Heinbuch Medium - 3-7 days 3/11/2016 13:53
136028 Systems Group Issues with remote desktop to dmz server - RPC error 3/4/2016 15:38 Resolved Matt Henning Maple Grove Brian Peterson 3/8/2016 9:32 Brian Peterson High - 2 days 3/8/2016 9:05
136029 JDE Finance re-printing statements 3/4/2016 15:47 Resolved Erika Gare South St. Paul Jill Davis 3/7/2016 10:50 Erika Gare Medium - 3-7 days 4/22/2016 12:54
136030 JDE HR/Payroll WBL - Cable payroll PDBA 5556 3/4/2016 15:59 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 3/7/2016 8:05 Nikki Heinbuch Medium - 3-7 days 3/7/2016 8:07
136031 JDE HR/Payroll ESS Username and password 3/4/2016 16:06 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/7/2016 7:46 Dave Schleicher Medium - 3-7 days 3/7/2016 7:46
136032 JDE HR/Payroll ESS Terminations 3/4/2016 16:14 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/7/2016 8:24 Dave Schleicher Medium - 3-7 days 3/7/2016 8:24
136033 Systems Group Request to Increase Disk Space for GV-MAIL 3/4/2016 16:14 Resolved Beth Yurchisin Golden Valley Brian Peterson 3/7/2016 11:56 Brian Peterson Medium - 3-7 days 3/7/2016 11:27
136034 RecTracInstruction Needed on How to Apply Instructor Payments to
Courses3/4/2016 16:17 In Progress Patty Dexter Lakeville Paul Norton 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days
136035 Service Desk Citrix apps won't launch 3/4/2016 16:24 Resolved Pat Lindquist LOGIS Joe Rader 3/7/2016 10:22 Joe Rader Medium - 3-7 days 3/7/2016 10:22
136036 LOGIS Administration Add New iPad to the LOGIS Cellular Plan 3/4/2016 16:35 Resolved Tom Folie LOGIS Victoria Blackford 3/17/2016 8:54 Victoria Blackford Medium - 3-7 days 3/17/2016 8:55
136037 Service DeskRCECC Quarterly Review of CommVault and Perform Recovery
Tests3/5/2016 4:00 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 3/18/2016 13:50 Scott Crocker Medium - 3-7 days 3/18/2016 14:17
136038 Service Desk RCECC Quarterly Review of Symantec Antivirus 3/5/2016 4:05 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Scott Crocker 3/7/2016 15:44 Scott Crocker Medium - 3-7 days 3/7/2016 15:45
136039 Network Services RCECC Quarterly Review of MSSQL Server 3/5/2016 4:30 New Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/5/2016 4:30 Brent Atchison Medium - 3-7 days
136040 Network Services RCECC Quarterly Review of VMware Server 3/5/2016 5:30 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine 3/16/2016 11:17 Kevin Pikkaraine Medium - 3-7 days 3/16/2016 11:17
136041 JDE HR/Payroll Forgotten Password for Employee Self Service 3/5/2016 7:08 Resolved Emily Kirchner Coon Rapids Dave Schleicher 3/7/2016 8:07 Julie Nowlan Medium - 3-7 days 3/7/2016 6:22
136042 Service Desk Symantec virus detected 3/5/2016 18:22 Resolved George Gombos LOGIS Peter Carlson 3/8/2016 8:10 Peter Carlson Medium - 3-7 days 3/8/2016 8:10
136043 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 4:07 Resolved Timothy Olson Minnetonka Dave Schleicher 3/7/2016 6:11 Dave Schleicher Medium - 3-7 days 3/7/2016 6:11
136048 Service Desk JDE insight reporting question 3/7/2016 7:16 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 3/7/2016 7:21 Peter Carlson Medium - 3-7 days 3/7/2016 7:22
136049 Public Safety General Juvenile Curfew. 3/7/2016 7:30 Resolved Christine O'Donnell Bloomington Jason Ehlers 3/9/2016 15:22 Jason Ehlers Medium - 3-7 days 3/9/2016 15:22
136050 Network Services 2017 Budget 3/7/2016 7:32Pending Client
ResponseClint Pires St. Louis Park Kevin Pikkaraine 5/3/2016 11:30 Janelle Day Medium - 3-7 days
136051 JDE HR/Payroll New Employee - Durbin 3/7/2016 7:33 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/7/2016 9:31 Denise Heimerman Medium - 3-7 days 3/7/2016 8:44
136052 Network Services JW jail website 3/7/2016 7:38 Resolved Don Rambow White Bear Lake Chad Remick 3/7/2016 10:35 Chad Remick Medium - 3-7 days 3/7/2016 10:35
136053 JDE HR/Payroll PERA Recalculation - City of Minnetonka (GASB 68 Tie Out).xlsx 3/7/2016 7:54 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/7/2016 10:42 Denise Heimerman Medium - 3-7 days 4/7/2016 6:54
136054 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 3/7/2016 7:57 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/7/2016 9:40 Sandra Tauer Medium - 3-7 days 3/7/2016 9:09
136055 Infrastructure Group Check ACL access for MG-Neptune PC 3/7/2016 8:16 Resolved Matt Henning Maple Grove John Wondra 3/8/2016 9:04 Brian Peterson High - 2 days 3/8/2016 9:04
136056 Network Services Request to Increase Disk Space for GV-APPS1 3/7/2016 8:20 Resolved Beth Yurchisin Golden Valley Joe Rader 3/7/2016 9:56 Joe Rader Medium - 3-7 days 3/7/2016 9:57
136057 JDE HR/Payroll Employee Termination 3/7/2016 8:21 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/7/2016 9:01 Denise Heimerman Medium - 3-7 days 3/7/2016 8:49
136058 PIMS RE: Security role access 3/7/2016 8:30 Resolved Cindy Hintze Coon Rapids Maria Rucke 3/8/2016 14:03 Maria Rucke Medium - 3-7 days 3/8/2016 14:03
136059 Network Services Provision ports on blade 2 for city and voice vlan 3/7/2016 8:33 Resolved Shawn Rung Coon Rapids Adam Maloney 3/15/2016 10:45 Adam Maloney Medium - 3-7 days 3/15/2016 10:45
136060 Service Desk RE: Rehire/Password 3/7/2016 8:37 Resolved Lisa Storey LOGIS Peter Carlson 3/7/2016 13:38 Peter Carlson Medium - 3-7 days 3/7/2016 13:38
136062 Service DeskPlease ship - New 9951 Phones, Expansion Module & cameras to
Attn: Judy Frandenburgh3/7/2016 8:41 Resolved Judy Fradenburgh Bloomington Lori Hackett 3/7/2016 14:32 Lori Hackett Medium - 3-7 days 3/7/2016 14:33
136063 Network Services Order 4 new desktop's 3/7/2016 8:46 Resolved Don Rambow White Bear Lake Lori Hackett 3/28/2016 14:16 Lori Hackett Medium - 3-7 days 3/28/2016 14:22
136064 Infrastructure Group Speed issues on BC-CJDN device 3/7/2016 8:47 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 11:27 Jason Stickler High - 2 days 3/9/2016 11:27
136065 JDE HR/Payroll urgent....electronic log in 3/7/2016 9:08 Resolved Jodi Rosati Maple Grove Dave Schleicher 3/7/2016 9:27 Jodi Rosati Medium - 3-7 days 3/7/2016 9:17
136066 JDE HR/PayrollNEW HIRE ESS SETUP FOR ACCRUAL AND TIME ENTRY
EMPLOYEE # 134772 SV THANKS....3/7/2016 9:08 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/7/2016 9:40 Julie Nowlan Medium - 3-7 days 3/7/2016 9:30
136067 RecTrac FW: Dog Sled/Snowmobile Rides Cancelled 3/7/2016 9:10 Resolved Patty Dexter Lakeville Paul Norton 3/7/2016 10:35 Paul Norton Medium - 3-7 days 3/7/2016 10:35
136068 Utility Billing Report Request 3/7/2016 9:14 Escalated Abby Decker Eagan Pat Lindquist 4/25/2016 11:47 Pat Lindquist Medium - 8-14 days
Page 84 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136069 JDE Finance Doc Type and Doc Co question 3/7/2016 9:16 Resolved Carol Gass New Hope Dave Schleicher 3/7/2016 9:40 Carol Gass Medium - 3-7 days 3/7/2016 9:37
136070 Service Desk Tokens 3/7/2016 9:19 Resolved John Daniels Inver Grove Heights Peter Carlson 3/8/2016 9:45 Peter Carlson Medium - 3-7 days 3/8/2016 9:45
136071 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 9:34 Resolved Bill Neumann Minnetonka Dave Schleicher 3/7/2016 10:12 Dave Schleicher Medium - 3-7 days 3/7/2016 10:12
136072 JDE HR/Payroll Password Reset 3/7/2016 9:34 Resolved Tom Shirley Edina Dave Schleicher 3/7/2016 9:46 Dave Schleicher Medium - 3-7 days 3/7/2016 9:46
136073 Service Desk Please get a quote for a Cisco 7926G 3/7/2016 9:44 Client to Test Patty Hartwig Brooklyn Center Peter Carlson 5/27/2016 15:57 Peter Carlson Medium - 3-7 days
136074 PIMS Records Deleted in Error 3/7/2016 9:54 Resolved Shirley Johnson South St. Paul Judd Harper 3/7/2016 16:26 Judd Harper Critical - 1 day 3/7/2016 16:26
136075 Property Data TOH 3/7/2016 9:59 Resolved Marty Fechner St. Louis Park Norb Vossen 3/7/2016 10:14 Norb Vossen Medium - 3-7 days 3/7/2016 10:14
136076 JDE HR/Payroll Central Pension Fund Leave 3/7/2016 10:07 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 3/24/2016 13:11 Nikki Heinbuch Medium - 3-7 days 3/24/2016 13:42
136077 Network Services or-csr is down 3/7/2016 10:09 Resolved David Klitzke Orono Adam Maloney 3/15/2016 10:44 David Klitzke Medium - 3-7 days 3/15/2016 10:43
136078 Utility Billing Meter Reading Error Popup 3/7/2016 10:12Pending Vendor
ResponseBrittany Wright Farmington Pat Lindquist 3/16/2016 9:59 Cindy McMillen Medium - 3-7 days
136079 RecTrac Sales not accounted for 3/4/16 3/7/2016 10:13 Resolved Kris Ryan Maple Grove Paul Norton 3/8/2016 13:51 Paul Norton Medium - 3-7 days 3/8/2016 13:51
136080 Network Services Need 2 tokens for PD 3/7/2016 10:17 Resolved Shawn Rung Coon Rapids Peter Carlson 3/7/2016 15:58 Peter Carlson High - 2 days 3/8/2016 8:10
136081 Service Desk Staff Augmentation 3/7/2016 10:17 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/7/2016 12:00 Scott Crocker Medium - 3-7 days 3/7/2016 10:25
136082 PIMS Training Setup 3/7/2016 10:26 Resolved Jeff Alger New Hope Judd Harper 3/10/2016 16:37 Judd Harper Medium - 3-7 days 3/10/2016 16:37
136083 Network Services Delete DMZ User 3/7/2016 10:28 Resolved Shawn Rung Coon Rapids Chad Remick 3/7/2016 10:31 Chad Remick Medium - 3-7 days 3/7/2016 10:31
136084 Network ServicesTag VLAN 371 from the UCS to the Managed Services ESXI
cluster3/7/2016 10:28 Resolved Don Rambow White Bear Lake Jeff Sibell 3/7/2016 14:26 Jeff Sibell Medium - 3-7 days 3/7/2016 14:26
136085 Public Safety General Monthly Summary Reports 3/7/2016 10:42 Resolved Katie Parranto Lakeville John Rogers 3/7/2016 15:29 John Rogers Medium - 3-7 days 3/7/2016 15:29
136086 Infrastructure Group sl-csr reloaded when stack cable was pulled 3/7/2016 10:49 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/17/2016 16:20 Adam Maloney Medium - 3-7 days 5/17/2016 16:20
136087 Public Safety Mobiles AVL data request for 3/1/14 to 9/1/14 3/7/2016 11:08 Resolved Jesse Thomas Rice County Jason Ehlers 3/9/2016 12:44 Jason Ehlers Medium - 3-7 days 3/9/2016 12:44
136088 Property Data Quintile Year Changes 3/7/2016 11:10 Resolved Marty Fechner St. Louis Park Norb Vossen 3/9/2016 14:58 Norb Vossen Medium - 3-7 days 3/9/2016 14:58
136089 RecTrac Web Whacker 3/7/2016 11:13 Resolved Jill Smisek New Hope Sue Christiansen 3/21/2016 16:15 Sue Christiansen Medium - 3-7 days 3/15/2016 10:28
136090 Service DeskRun a report for Mark on All Call that have come into the City of
Eagan in the past month3/7/2016 11:21 Resolved Mark Holm Eagan Peter Carlson 4/26/2016 10:28 Peter Carlson Medium - 3-7 days 4/26/2016 10:27
136091 JDE Finance Suppliers to download for PC entry 3/7/2016 11:24 Resolved Laurie Tornquist Coon Rapids Jill Davis 3/8/2016 8:04 Laurie Tornquist Medium - 3-7 days 3/16/2016 7:29
136092 Infrastructure Group 136 voice message in undeliverablemessagesmailbox 3/7/2016 11:28 Resolved Judy Fradenburgh Bloomington Jude Giron 3/21/2016 10:19 Jude Giron Medium - 3-7 days 3/21/2016 10:20
136093 Infrastructure Group BOC not showing any activity 3/7/2016 11:32 Resolved Paul Schweisthal Maple Grove Jason Stickler 3/7/2016 14:37 Jason Stickler Medium - 3-7 days 3/7/2016 14:38
136094 RecTracWebTrac Splash page reverting to winter/spring
photos/headings3/7/2016 12:03 Resolved Sam Black Minnetonka Paul Norton 3/7/2016 14:51 Paul Norton High - 2 days 3/7/2016 14:51
136095 RecTracTicket Management Issues - unable to enter ticket amounts in
ticket management – fields are blocked out3/7/2016 12:12 Resolved Dan Mueller Crystal Sue Christiansen 4/22/2016 15:25 Sue Christiansen Medium - 3-7 days 4/22/2016 15:25
136096 Class Reset Class Password 3/7/2016 12:15 Resolved Sam Black Minnetonka Paul Norton 3/7/2016 13:09 Paul Norton High - 2 days 3/7/2016 13:09
136097 Class class password 3/7/2016 13:14 Resolved Kelly O'Dea Minnetonka Paul Norton 3/8/2016 6:27 Kelly O'Dea Medium - 3-7 days 3/8/2016 6:27
136098 RecTrac Youth Skating Lessons Free Style 3 not showing on WebTrac 3/7/2016 13:21 Resolved Kelly O'Dea Minnetonka Paul Norton 3/7/2016 15:07 Kelly O'Dea Medium - 3-7 days 3/7/2016 15:07
136099 JDE Finance Sign-In Error 3/7/2016 13:25 Resolved Connie Neubeck St. Louis Park Dave Schleicher 3/7/2016 13:28 Connie Neubeck Critical - 1 day 3/7/2016 13:27
136100 Utility Billing Error message 3/7/2016 14:12 Resolved Lori Lohmann Edina Pat Lindquist 3/7/2016 14:37 Pat Lindquist Medium - 3-7 days 3/7/2016 14:37
136101 RecTracLakeville - Touch POS screen on counter shows member name
at bottom of list (VSI Ticket #124010103/7/2016 14:21 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/7/2016 16:17 Sue Christiansen Medium - 3-7 days 3/7/2016 16:17
136102 Infrastructure Group AnyConnect VPN Test 3/7/2016 14:36 Resolved Mario Jara Bloomington Jason Stickler 3/14/2016 8:07 Mario Jara Medium - 3-7 days 3/14/2016 8:07
136103 PIMSReplace broken link to Lead EPA Website in all PIMS city
databases with correct URL3/7/2016 14:36 Resolved Maria Rucke LOGIS Maria Rucke 3/10/2016 10:18 Maria Rucke Medium - 3-7 days 3/10/2016 10:18
136104 RecTrac Manuals for RecTrac 3/7/2016 14:40 Resolved Tom Nesseth Lakeville Sue Christiansen 3/7/2016 15:32 Sue Christiansen Medium - 3-7 days 3/7/2016 15:32
136105 Service Desk WBL: Building Dept. Operations 3/7/2016 14:52 Resolved Don Rambow White Bear Lake Chad Remick 4/12/2016 7:57 Julie Silverberg Medium - 3-7 days 4/12/2016 8:01
136106 Network Services webtest02 Testing of disabled TLS 1.0 on PCI Web servers 3/7/2016 14:55 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
136107 JDE HR/Payroll Interim 3/7/2016 14:57 Resolved Carrie Person Edina Nikki Heinbuch 3/7/2016 15:14 Nikki Heinbuch Medium - 3-7 days 3/7/2016 15:16
136108 Service Desk Please add users to LO PIMS USERS distribution list 3/7/2016 14:58 Resolved Maria Rucke LOGIS Joe Rader 3/8/2016 8:33 Joe Rader Medium - 3-7 days 3/8/2016 8:33
136109 JDE Finance Password for User 3/7/2016 15:28 Resolved Cathy Broughten Apple Valley Jill Davis 3/7/2016 15:34 Jill Davis Critical - 1 day 3/7/2016 15:34
136110 RecTrac Hanafin account 3/7/2016 15:30 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/8/2016 14:31 Rosemary Mikkelson Medium - 3-7 days 3/8/2016 14:28
136111 RecTrac paytypes 3/7/2016 15:31 Resolved Kristin Trembley Eagan Paul Norton 3/22/2016 13:27 Paul Norton Critical - 1 day 3/22/2016 13:27
136112 RecTracWebtrac payment captured no registration - question about
RecTrac update timing3/7/2016 15:58 Resolved Kris Ryan Maple Grove Sue Christiansen 3/22/2016 12:05 Sue Christiansen Medium - 3-7 days 3/22/2016 12:05
136113 Public Safety Mobiles Citations not pushing 3/7/2016 16:00 Resolved Stefan Bakken Lakeville Jason Ehlers 3/7/2016 21:49 Matt O'Brien Medium - 3-7 days 3/7/2016 21:49
Page 85 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136114 Service Desk Fwd: PROBLEM Host Alert DOWN 3/7/2016 16:31 Resolved Shawn Christie NWCT Joe Rader 3/7/2016 16:46 Joe Rader Medium - 3-7 days 3/8/2016 9:45
136115 Infrastructure Group Fwd: Jabber 3/7/2016 16:59 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 9:18 Jason Stickler Medium - 3-7 days 3/9/2016 9:18
136116Public Safety
DevelopmentNCIC Query to RMS slow 3/7/2016 21:54 Resolved Lisa Storey LOGIS Matt O'Brien 3/9/2016 9:15 Matt O'Brien Medium - 3-7 days 3/9/2016 9:15
136117 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/7/2016 22:35 Resolved Andy Gardner Minnetonka Dave Schleicher 3/8/2016 5:51 Dave Schleicher Medium - 3-7 days 3/8/2016 5:51
136118 PIMS PIMS Installs at MAC - Fire 3/8/2016 6:12 Resolved Nathan KreyeMetropolitan
Airports CommissionMaria Rucke 3/18/2016 13:55 Maria Rucke Medium - 3-7 days 3/18/2016 13:55
136119 JDE HR/Payroll ESU Recustomizations 3/8/2016 6:25Pending Change
ControlNancy Hilary LOGIS Nancy Hilary 3/8/2016 6:26 Nancy Hilary Medium - 3-7 days
136120 Public Safety Mobiles PMDC Message request 3/8/2016 7:17 Resolved Jesse Thomas Rice County Jason Ehlers 3/18/2016 15:46 Jason Ehlers Medium - 3-7 days 3/18/2016 15:46
136121 Service DeskPlease add JoAnn Eagen, Tracy Geise & Robin Hanson to the FA
Docusphere group3/8/2016 7:52 Resolved Dave Schleicher LOGIS Joe Rader 3/8/2016 9:03 Dave Schleicher Medium - 3-7 days 3/8/2016 8:49
136122 Service Desk Create WebEx Documentation 3/8/2016 7:53 Resolved Kevin Pikkaraine LOGIS Scott Crocker 5/24/2016 15:01 Scott Crocker Medium - 3-7 days 5/24/2016 15:02
136123 Network Services New Domain Account - Hutchinson 3/8/2016 8:08 Resolved Brenda Ewing Hutchinson Joe Rader 3/8/2016 11:09 Keith Anderson High - 2 days 3/8/2016 11:09
136124 Network Services Exchange issues after updates, restart, and enabling services 3/8/2016 8:31 Resolved Rob Boerboom Farmington Brian Peterson 3/15/2016 16:40 Brian Peterson Medium - 3-7 days 3/15/2016 16:10
136125 PIMS Application Fees entered on day after application submitted 3/8/2016 8:42 Resolved Judy Laufenburger Edina Judd Harper 3/8/2016 9:35 Judd Harper Medium - 3-7 days 3/8/2016 9:35
136126 JDE HR/Payroll FileZilla Connection 3/8/2016 8:47 Resolved Pat Vinje
Dakota
Communications
Center
Dave Schleicher 3/8/2016 10:07 Pat Vinje Medium - 3-7 days 3/8/2016 10:23
136127 Infrastructure Group FW: WIFI 3/8/2016 8:50 Resolved Shelli Welter Burnsville Adam Maloney 3/10/2016 15:48 Adam Maloney Medium - 3-7 days 3/10/2016 15:48
136128 PIMS Needed payment removed 3/8/2016 8:59 Resolved Sue Rasmussen St. Louis Park Maria Rucke 3/8/2016 9:00 Maria Rucke Medium - 3-7 days 3/8/2016 9:00
136129 PIMSPIMS Scheduling - Site on Hold but system allowing to schedule
an appointment3/8/2016 9:00 Resolved Lisa Morrill Eden Prairie Maria Rucke 3/8/2016 17:54 Maria Rucke Medium - 3-7 days 3/8/2016 17:54
136130 Infrastructure Group TicketWriter from Desk 3/8/2016 9:05 Resolved Stefan Bakken Lakeville Jason Stickler 3/22/2016 9:49 Jason Stickler Medium - 3-7 days 3/22/2016 9:49
136131 Infrastructure Group IPCC Issue 3/8/2016 9:09 Resolved Jeff Dulac Minnetonka Jude Giron 3/10/2016 14:37 Jude Giron Critical - 1 day 3/10/2016 14:37
136132 Infrastructure Group Open up account.logis.org 3/8/2016 9:16 Resolved George Jensen Anoka County JLEC Vu Pham 3/15/2016 12:36 Peter Carlson Medium - 3-7 days 3/15/2016 12:36
136133 PIMS ePermits - Add Pay for Approved Permit option to home page 3/8/2016 9:22 Ready for Release Jim Hall Edina Maria Rucke 5/20/2016 14:58 Maria Rucke Medium - 3-7 days
136134 Property Data MG Homestead FTP 3/8/2016 9:26 Resolved Pam Olson Maple Grove Norb Vossen 3/8/2016 9:34 Norb Vossen Medium - 3-7 days 3/8/2016 9:34
136135 JDE Finance Fixed Asset ready 3/8/2016 9:28Pending Client
ResponseAngie McIntire Ramsey Dave Schleicher 3/11/2016 13:07 Dave Schleicher Medium - 3-7 days
136136 PIMS Needed assistance with PIMS Security 3/8/2016 9:30 Resolved Patty Latzke Shakopee Maria Rucke 3/8/2016 9:32 Maria Rucke Medium - 3-7 days 3/8/2016 9:32
136137 JDE HR/Payroll Max Vacation Accrual Limits 3/8/2016 9:33 Resolved Lisa Linnane Farmington Nikki Heinbuch 3/8/2016 10:02 Nikki Heinbuch Medium - 3-7 days 3/8/2016 10:07
136139 RecTrac incorrect household balance 3/8/2016 9:42 Resolved Carrie Mandler St. Louis Park Paul Norton 3/8/2016 15:10 Paul Norton High - 2 days 3/8/2016 15:10
136140 RecTrac
Minnetonka and Eagan 3/8/16 - multiple PNP errors in a row:
RECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL
SEND FAILED
3/8/2016 9:48 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/5/2016 7:31 Sue Christiansen Medium - 3-7 days 4/5/2016 7:31
136141 Utility Billing Potluck sign up 3/8/2016 9:51 Resolved Amy Dierkhising Maple Grove Pam Kummer 3/15/2016 8:29 Amy Dierkhising Medium - 3-7 days 3/15/2016 8:29
136142 RecTrac photos 3/8/2016 10:07 Resolved Patty Dexter Lakeville Paul Norton 3/8/2016 10:08 Paul Norton Medium - 3-7 days 3/8/2016 10:09
136143 JDE Finance Password Reset 3/8/2016 10:07 Resolved Deming, Mark Apple Valley Dave Schleicher 3/8/2016 10:41 Dave Schleicher Medium - 3-7 days 3/8/2016 10:41
136144 Infrastructure Group Slow Network? 3/8/2016 10:20 Resolved Stefan Bakken Lakeville Vu Pham 3/8/2016 11:26 Vu Pham Medium - 3-7 days 3/8/2016 11:26
136145 JDE HR/Payroll New Employee - Wittkop 3/8/2016 10:21 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/8/2016 15:28 Dave Schleicher Medium - 3-7 days 3/8/2016 15:28
136146 Public Safety General FW: New Officer to add 3/8/2016 10:22 Resolved Mary Cofer Hastings Jason Ehlers 3/10/2016 10:53 Microsoft Exchange High - 2 days 3/9/2016 15:12
136147 Infrastructure Group Question on web access for vending machine 3/8/2016 10:29 Resolved Roger Anderson Hutchinson Adam Maloney 3/22/2016 15:56 Adam Maloney Medium - 3-7 days 3/22/2016 15:56
136148 RecTrac VIC Service for Rosemary Mikkelson's PC (Heritage Center) 3/8/2016 10:39 Resolved Stefan Bakken Lakeville Sue Christiansen 3/21/2016 8:50 Sue Christiansen Medium - 3-7 days 3/21/2016 8:50
136149 JDE HR/Payroll Employee Termination 3/8/2016 10:47 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/10/2016 8:43 Denise Heimerman Medium - 3-7 days 3/8/2016 15:30
136150 JDE Finance JoAnn's workstation IP Address & setup for scanning 3/8/2016 10:51 Resolved JoAnn Eagen Farmington Dave Schleicher 4/6/2016 16:05 Dave Schleicher Medium - 3-7 days 4/6/2016 16:05
136151 JDE HR/Payroll WBL - Monthly and Biweekly payroll 3/8/2016 10:51 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 3/8/2016 11:19 Nikki Heinbuch Medium - 3-7 days 3/8/2016 11:29
136152 Service Desk Not getting certain emails 3/8/2016 11:01 Resolved Dustin Hammond St. Louis Park Joe Rader 3/9/2016 11:30 Joe Rader Medium - 3-7 days 3/9/2016 11:30
136153 Infrastructure Group Please remove IP Address from accessing JDE servers 3/8/2016 11:20 Resolved Dave Schleicher LOGIS Vu Pham 3/31/2016 8:10 Dave Schleicher Medium - 3-7 days 3/31/2016 7:48
136154 JDE Finance Reclass of AP Voucher-Regular Voucher Entry 3/8/2016 11:24 Resolved Dawn McGuireMinnesota Transit
AuthorityDave Schleicher 3/8/2016 12:13 Dawn McGuire Medium - 3-7 days 3/8/2016 12:20
Page 86 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136156 JDE Finance Error Message of Batch ID 34394 with JE 95644 3/8/2016 11:27 Resolved Julie Carlson Apple Valley Dave Schleicher 3/8/2016 11:39 Dave Schleicher Critical - 1 day 3/8/2016 11:39
136157 Infrastructure Group Phone not working 3/8/2016 11:34 Resolved Beth Yurchisin Golden Valley Jason Stickler 3/8/2016 13:06 Jason Stickler Medium - 3-7 days 3/8/2016 13:06
136158 RecTrac Minnetonka PNP / Credit Cards. WebTrac also has errors! 3/8/2016 11:36 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/6/2016 16:10 Sue Christiansen Medium - 3-7 days 4/6/2016 16:10
136159 Utility Billing Pre Exception Rpt 3/8/2016 11:37 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/8/2016 15:55 Pat Lindquist Medium - 3-7 days 3/8/2016 15:55
136160 JDE Finance New PCARD statement 3/4/16 3/8/2016 11:46 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/9/2016 13:41 Brandi Aitkin Medium - 3-7 days 3/9/2016 11:26
136162 JDE HR/Payroll Retirement of Beverley Miller 3/8/2016 11:48 Resolved Lois SpearMinnesota Transit
AuthorityDave Schleicher 3/8/2016 15:33 Dave Schleicher Medium - 3-7 days 3/8/2016 15:33
136163 RecTrac Cancelling an activity section 3/8/2016 11:50 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/15/2016 10:57 Rosemary Mikkelson Medium - 3-7 days 3/15/2016 10:27
136164 JDE HR/Payroll Change mentor 3/8/2016 11:50 Resolved Lois SpearMinnesota Transit
AuthorityNancy Hilary 3/9/2016 7:55 Nancy Hilary Medium - 3-7 days 3/9/2016 7:55
136165 Network Services Old Desk Top PC needs to be wiped and recycled 3/8/2016 11:56 Resolved Rich Sonenblum LOGIS Peter Carlson 3/9/2016 14:57 Peter Carlson Medium - 3-7 days 3/9/2016 14:57
136166 RecTrac
Plug N Play Account - City of Brooklyn Center (setup with
Barbara Volpe) - will need BC WebTrac site to fully test
(Josh/VSI)
3/8/2016 11:58 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:25 Nancy Emmerich High - 2 days 4/20/2016 13:25
136167 Infrastructure Group Bloomington unable to RDP to virtual PCs to access TriTech CAD 3/8/2016 12:04 Resolved Jeff Zieske Bloomington Virginia Vaske 3/11/2016 8:55 Virginia Vaske Medium - 3-7 days 3/11/2016 8:55
136168 RecTrac Crystal: Program Status Report 3/8/2016 12:04 Resolved Lei-Lani Fischer Crystal Paul Norton 3/15/2016 16:38 Paul Norton Medium - 3-7 days 3/15/2016 16:38
136169 Public Safety General Steele County Records clerk 3/8/2016 12:10 Resolved Jill BondhusRice/Steele
Consolidated PSAP3/10/2016 6:37 Rich Sonenblum Medium - 3-7 days 3/10/2016 6:37
136170 RecTracPlug N Pay error: RECTRAC-UNABLE TO QUERY TRANSACTION
AT PNP - CURL SEND FAILED3/8/2016 12:19 Resolved Jared Flewellen Eagan Sue Christiansen 5/4/2016 16:10 Sue Christiansen
Project - no specified
due date5/4/2016 16:10
136171 JDE Finance tungsten check run 3-8-16 3/8/2016 12:34 New Sheri Robertson Maple Grove 3/8/2016 12:34 Sheri Robertson Medium - 3-7 days
136172 JDE HR/Payroll JDE Login screen display 3/8/2016 12:35 Resolved Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 3/17/2016 7:12 Jennifer Hoffman Medium - 3-7 days 3/17/2016 16:44
136173 Utility Billing Cycle 1 Reads 3/8/2016 12:47 Resolved Lori Lohmann Edina Connie Dalsen 3/10/2016 8:34 Connie Dalsen Medium - 3-7 days 3/10/2016 8:34
136174 RecTrac WebTrac Photos 3/8/2016 12:50 Resolved Joe Masiarchin Lakeville Paul Norton 3/9/2016 16:21 Paul Norton Medium - 3-7 days 3/9/2016 16:21
136175 RecTrac Minnetonka: RecTrac Session Ended - Credit Card Auth Exists 3/8/2016 12:55 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/8/2016 16:11 Sue Christiansen Medium - 3-7 days 3/8/2016 16:10
136176 Service Desk Comm Vault Time 3/8/2016 13:01 Resolved James Goldenstein Eden Prairie Scott Crocker 3/9/2016 7:30 Scott Crocker Medium - 3-7 days 3/9/2016 7:14
136177 Special Assessments Error message/City of Chaska 3/8/2016 13:05 Resolved Ann Larsen Chaska Norb Vossen 5/17/2016 15:51 Ann Larsen Medium - 3-7 days 3/9/2016 6:38
136178 Network Services Order Voice Bundle 3/8/2016 13:15 Resolved Beth Yurchisin Golden Valley Lori Hackett 3/23/2016 15:25 Jude Giron Medium - 3-7 days 3/23/2016 15:25
136179 JDE HR/Payroll interims 3/8/2016 13:35 Resolved Greg Moeller Crystal Nikki Heinbuch 3/8/2016 13:46 Nikki Heinbuch Medium - 3-7 days 3/8/2016 13:45
136180 Service Desk Add Mobility (Twinning) 3/8/2016 13:37 Resolved Judy Fradenburgh Bloomington Carl Pearson 3/8/2016 16:36 Carl Pearson Medium - 3-7 days 3/8/2016 16:37
136182 Infrastructure Group Assist with Install of New Switches for Police Garage 3/8/2016 14:08 Resolved Taylor George Apple Valley Vu Pham 4/29/2016 14:24 Vu Pham Medium - 3-7 days 4/29/2016 14:24
136183 Utility Billing Adjustments 3/8/2016 14:14 Resolved Tammy Geurkink Golden Valley Pat Lindquist 4/7/2016 11:21 Pat Lindquist Medium - 3-7 days 4/7/2016 11:21
136184 Network Services Remove from LO-UB-All Distribution List 3/8/2016 14:19 Resolved Pam Kummer LOGIS Joe Rader 3/8/2016 15:16 Joe Rader Medium - 3-7 days 3/8/2016 15:16
136185 Network Services Add ESXi Servers to Nagios 3/8/2016 14:22 Resolved John Paulsen LOGIS Joe Rader 3/10/2016 14:22 Joe Rader Medium - 3-7 days 3/10/2016 14:22
136186 JDE Finance Tungsten 3/8/2016 14:25Pending Vendor
ResponseLisa Reiten Apple Valley Dave Schleicher 3/11/2016 10:30 Lisa Reiten Medium - 3-7 days
136189 Network Services Order SFPs and Fiber Cable for Golf Operations Project 3/8/2016 14:46 Resolved Ryan Browning Edina Lori Hackett 3/17/2016 13:43 Lori Hackett Medium - 3-7 days 3/17/2016 13:44
136190 Utility Billing utility billing issues 3/8/2016 14:55 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/10/2016 8:38 Connie Dalsen Critical - 1 day 3/10/2016 8:38
136191 JDE Finance FW: Start to be deleted 3/8/2016 14:57 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/10/2016 8:07 Brandi Aitkin Medium - 3-7 days 3/9/2016 20:14
136192Public Safety
DevelopmentTTCAD - CAD Geo Unit icons hidden 3/8/2016 15:15
Pending
MiscellaneousCassandra Stickler LOGIS Matt O'Brien 3/11/2016 16:31 Cassandra Stickler
Project - no specified
due date
136193 Infrastructure Group Excel & Word performance slow for files accessed over network 3/8/2016 15:18 Resolved Kim Mabel Richfield John Wondra 3/25/2016 8:51 John Wondra Medium - 3-7 days 3/25/2016 8:51
136194 JDE HR/Payroll Payroll Rec Issue 3/8/2016 15:21 Resolved Carrie Person Edina Nikki Heinbuch 3/9/2016 9:32 Nikki Heinbuch Medium - 3-7 days 3/9/2016 9:37
136195 Service Desk Credit Card Transactions - Williston Front Desk 3/8/2016 15:22 Resolved Jeff Dulac Minnetonka Peter Carlson 3/9/2016 7:29 Peter Carlson High - 2 days 3/9/2016 7:29
136197 PIMS ePermits attributes and requirements 3/8/2016 15:26 Resolved Kim Woog South St. Paul Judd Harper 3/11/2016 13:37 Judd Harper Medium - 3-7 days 3/11/2016 13:37
136198 Network Services HU span port for Demo Palo Alto IPS 3/8/2016 15:29 Resolved Tom Kloss Hutchinson Virginia Vaske 5/19/2016 7:57 Virginia VaskeProject - no specified
due date5/19/2016 7:57
136199Public Safety
DevelopmentDeploy updated CAD maps to CAD Training 3/8/2016 15:31 Resolved Cassandra Stickler LOGIS Michael Simmons 3/9/2016 14:46 Cassandra Stickler Medium - 3-7 days 3/9/2016 14:45
136200 Infrastructure Group aWare down 3/8/2016 15:31 Resolved Patty Hartwig Brooklyn Center Jason Stickler 3/9/2016 12:19 Jason Stickler Medium - 3-7 days 3/9/2016 12:19
136201 RecTracMinnetonka: Crysta Schieck charged 4 times - nothing in
RecTrac (VSI Ticket #1240681)3/8/2016 15:53 Resolved Kelly O'Dea Minnetonka Sue Christiansen 3/10/2016 8:51 Kelly O'Dea Medium - 3-7 days 3/10/2016 8:51
Page 87 of 186
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136202 Network Services Please install the following ESUs to PY910, XXC, and PS910: 3/8/2016 15:58 Resolved Nancy Hilary LOGIS Nolan Little 3/14/2016 11:14 Nancy Hilary Medium - 3-7 days 3/10/2016 12:16
136203 Network Services 2017 Budget 3/8/2016 16:08 In Progress Brenda Wendlandt Farmington Kevin Pikkaraine 4/26/2016 10:00 Janelle Day Medium - 3-7 days
136204 RecTrac Live to Demo 3/8/2016 16:19 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/8/2016 16:33 Paul Norton Medium - 3-7 days 3/8/2016 16:33
136205 RecTrac Cardio Bay HMO Setup 3/8/2016 16:56 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:06 Sue Christiansen Medium - 3-7 days
136207 RecTrac Fee Rounding Down 3/8/2016 17:00 In Progress Jared Flewellen Eagan Paul Norton 4/12/2016 11:05 Sue Christiansen High - 2 days
136208 JDE HR/Payroll Employee Termination 3/8/2016 17:01 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/9/2016 7:09 Denise Heimerman Medium - 3-7 days 3/9/2016 6:36
136209 Service Desk Cannot connect to PIMS db servers this morning 3/9/2016 6:45 Resolved Maria Rucke LOGIS Peter Carlson 3/14/2016 8:00 Peter Carlson Medium - 3-7 days 3/14/2016 8:00
136210 RecTrac Refund Question - how to refund a credit on an account 3/9/2016 7:10 Resolved Jared Flewellen Eagan Sue Christiansen 4/7/2016 7:51 Sue Christiansen Medium - 3-7 days 4/7/2016 7:51
136211 JDE HR/Payroll New Employee - Smith 3/9/2016 7:26 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/9/2016 7:44 Dave Schleicher Medium - 3-7 days 3/9/2016 7:44
136212 Network ServicesReview and Advise on infrastructure for WatchGuard Squad
Body Cam Back office3/9/2016 7:43 New Jason Shostedt Richfield Brent Rebischke 4/27/2016 0:30 Brent Rebischke Medium - 3-7 days
136213 RecTrac Running Reports by Drawer Range 3/9/2016 7:44 Resolved Amy Grannes Eagan Sue Christiansen 3/10/2016 8:59 Sue Christiansen Medium - 3-7 days 3/10/2016 8:59
136214 Utility Billing delete .LINK account 3/9/2016 8:02 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/9/2016 8:10 Pat Lindquist Medium - 3-7 days 3/9/2016 8:10
136215 Property Data SLP SSN Tape 3/9/2016 8:04 Resolved Marty Fechner St. Louis Park Norb Vossen 3/9/2016 14:51 Norb Vossen Medium - 3-7 days 3/9/2016 14:51
136216 RecTracFacility Class Schedule - need to replicate report from Class
(SAME AS 137515)3/9/2016 8:13 Resolved Jared Flewellen Eagan Sue Christiansen 4/18/2016 14:45 Sue Christiansen High - 2 days 4/18/2016 14:45
136217 JDE Finance Delete Docuscan batch 3/9/2016 8:20 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 3/9/2016 9:20 Dave Schleicher Medium - 3-7 days 3/9/2016 9:20
136218 Network ServicesPlease set up ODBC connections for Farmington and Brooklyn
Center for Tungsten3/9/2016 8:23 Resolved Dave Schleicher LOGIS John Paulsen 3/9/2016 10:46 John Paulsen Medium - 3-7 days 3/9/2016 10:46
136219 JDE HR/Payroll WBL - Terminated employees JDE ESS 3/9/2016 8:23 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/9/2016 16:15 Sandra Tauer Medium - 3-7 days 3/9/2016 15:57
136220 JDE Finance tungsten PID 15135 3/9/2016 8:34 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/9/2016 10:11 Sheri Robertson Medium - 3-7 days 3/9/2016 9:19
136221 JDE HR/Payroll Removal of ESS access for termed employees 3/9/2016 8:37 Resolved Gina Dwyer Eagan Dave Schleicher 3/9/2016 16:05 Dave Schleicher Medium - 3-7 days 3/9/2016 16:05
136222Public Safety
DevelopmentTTCAD - Minnehaha creek not visible on CAD GEO map 3/9/2016 8:43 Resolved Cassandra Stickler LOGIS Michael Simmons 3/23/2016 13:50 Michael Simmons
Project - no specified
due date3/23/2016 13:50
136223 Infrastructure Group User unable to VPN in as of about a week ago 3/9/2016 8:45 Resolved Matt Henning Maple Grove Jason Stickler 3/17/2016 10:02 Jason Stickler Medium - 3-7 days 3/17/2016 10:02
136224 Infrastructure Group Cannot access BCA web resource on non-standard port 3/9/2016 8:46 Resolved Trevor Stewart Lakeville Virginia Vaske 3/14/2016 8:10 Virginia Vaske Medium - 3-7 days 3/14/2016 8:10
136225 PIMS Needed to add another contractor code to table 3/9/2016 8:48 Resolved Aaron Borken St. Louis Park Maria Rucke 3/9/2016 13:23 Maria Rucke Medium - 3-7 days 3/9/2016 13:23
136226 Utility Billing Mercy Hospital 3/9/2016 8:53 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/10/2016 10:00 Pat Lindquist Medium - 3-7 days 3/10/2016 10:00
136227 JDE HR/PayrollNEW HIRE & REHIRES FOR ESS SETUP accrual and time entry
accrualEB CR KB3/9/2016 8:53 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/10/2016 8:08 Julie Nowlan Medium - 3-7 days 3/9/2016 20:39
136228 Service Desk Distributions lists 3/9/2016 9:16 Resolved Jane Watje LOGIS Joe Rader 3/9/2016 11:12 Joe Rader Medium - 3-7 days 3/9/2016 11:12
136229 RecTrac Kiosk touch screen 3/9/2016 9:17 Resolved Rosemary Mikkelson Lakeville Paul Norton 3/11/2016 11:52 HelpDesk Medium - 3-7 days 3/11/2016 11:49
136230 RecTrac [Ticket #11139] Kiosk touch screen 3/9/2016 9:18 Resolved HelpDesk Lakeville Paul Norton 3/9/2016 14:53 HelpDesk Medium - 3-7 days 3/9/2016 13:54
136231 Public Safety General FW: Name issues with LOGIS 3/9/2016 9:20 Resolved Diane Bastyr Lakeville Matt O'Brien 3/9/2016 12:39 HelpDesk Medium - 3-7 days 3/9/2016 12:25
136234 RecTrac Report error 3/9/2016 9:26 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/9/2016 11:57 Paul Norton Medium - 3-7 days 3/9/2016 11:58
136235 Infrastructure Group Multi-function Device Access on SCADA VLAN 3/9/2016 9:29 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 10:05 Patty Hartwig Medium - 3-7 days 4/4/2016 10:05
136237 Utility Billing ach batch #14955 3/9/2016 10:03 Resolved Joanna Ip St. Louis Park Pam Kummer 3/9/2016 15:42 Pam Kummer Medium - 3-7 days 3/9/2016 15:42
136238 Network Services FW: FW: FRB Train 3/9/2016 10:04 New George Jensen Anoka County JLEC Kevin Pikkaraine 3/9/2016 10:04 George Jensen Medium - 3-7 days
136239 Infrastructure Group FW: Desktop IBIS 3/9/2016 10:09 Resolved Matthew Haga Crystal John Wondra 3/10/2016 16:54 John Wondra Medium - 3-7 days 3/10/2016 16:54
136240 Systems Group SL - ACH file not transferring to Local Server 3/9/2016 10:09 Resolved Pam Kummer LOGIS Jeff Sibell 3/10/2016 10:21 Pam Kummer Critical - 1 day 3/10/2016 10:21
136241 JDE Finance GL date question 3/9/2016 10:12 Resolved Carol Gass New Hope Dave Schleicher 3/10/2016 9:36 Carol Gass Medium - 3-7 days 3/9/2016 13:08
136242 PIMS PayPal password 3/9/2016 10:27 Resolved Ann Boettcher St. Louis Park Maria Rucke 3/9/2016 13:23 Maria Rucke Medium - 3-7 days 3/9/2016 13:23
136243 Utility Billing 5622 Winnetka 3/9/2016 10:32 Resolved Carissa Hoyt New Hope Pat Lindquist 3/9/2016 11:01 Pat Lindquist Medium - 3-7 days 3/9/2016 11:01
136244 Infrastructure Group RE: Desktop IBIS 3/9/2016 10:37 Resolved David W Freeman Hennepin County John Wondra 3/9/2016 14:23 John Wondra Medium - 3-7 days 3/9/2016 14:23
136246 JDE HR/Payroll ACA reporting 3/9/2016 10:51 New Jodie Hildestad St. Louis Park Nancy Hilary 3/10/2016 8:00 Nancy Hilary Medium - 3-7 days
136247 JDE HR/Payroll Reset Password 3/9/2016 10:52 Resolved Joan Waterstreet Edina Dave Schleicher 3/9/2016 10:56 Dave Schleicher Medium - 3-7 days 3/9/2016 10:56
136248 Network Services Re-Design PD01 server components and virtualize 3/9/2016 11:14 New Patty Hartwig Brooklyn Center Brent Rebischke 5/5/2016 16:42 Brent Rebischke Medium - 3-7 days
136249 Infrastructure Group Open firewalls to allow P to V to our vcenter 3/9/2016 11:17 Resolved Patty Hartwig Brooklyn Center Vu Pham 3/21/2016 8:31 Vu Pham High - 2 days 3/21/2016 8:31
136250 Network Services Disks is WARNING 3/9/2016 11:19 New Joe Rader LOGIS Kevin Pikkaraine 3/9/2016 15:06 John Paulsen Medium - 3-7 days
136251 Network Services review VEEAM/vCenter connection - port access 3/9/2016 11:25 Resolved Taylor George Apple Valley Brent Rebischke 3/21/2016 15:14 Brent Rebischke Medium - 3-7 days 3/21/2016 15:14
136252 RecTrac delete reservations for League 3/9/2016 11:29 In Progress Jason Minnick Crystal Paul Norton 4/12/2016 16:03 Sue Christiansen Medium - 3-7 days
Page 88 of 186
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136253 JDE Finance F/A 3/9/2016 11:42 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/9/2016 14:27 Lisa Reiten Medium - 3-7 days 3/9/2016 14:28
136254 Network Services misc issues and tasks 3/9/2016 11:57 Resolved Clint Pires St. Louis Park Brent Rebischke 5/5/2016 16:06 Brent Rebischke Medium - 3-7 days 5/5/2016 16:06
136255 Public Safety General [Ticket #11141] Name issues with LOGIS 3/9/2016 12:40 Resolved Trevor Stewart Lakeville 3/9/2016 13:03 Matt O'Brien Medium - 3-7 days 3/9/2016 13:03
136257 Public Safety Mobiles Citation 271516200317 - Speeding violation failures 3/9/2016 13:15 Resolved Cynthia F Toovi Hennepin County Jason Ehlers 3/11/2016 10:21 Jason Ehlers Medium - 3-7 days 3/11/2016 10:21
136258 JDE Finance proxy 3/9/2016 13:25 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/14/2016 9:39 Dave Schleicher Medium - 3-7 days 3/14/2016 9:39
136259 Infrastructure Group Open ports 3/9/2016 13:25 Resolved John Sydness Burnsville John Wondra 3/11/2016 13:22 John Wondra Medium - 3-7 days 3/11/2016 13:22
136260 Infrastructure Group Allow Jabber for BC-PW-Employee Entrust group 3/9/2016 13:37 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/5/2016 9:36 Virginia Vaske Medium - 3-7 days 4/5/2016 9:36
136261 Network Services Installing Printer Usage Software 3/9/2016 13:45 Resolved Don Rambow White Bear Lake Chad Remick 3/10/2016 13:15 Chad Remick Medium - 3-7 days 3/10/2016 13:23
136262 Service Desk Network Print Monitoring Questionnaire 3/9/2016 14:16 Resolved Don Rambow White Bear Lake Chad Remick 3/10/2016 13:23 Chad Remick Medium - 3-7 days 3/10/2016 13:23
136263 Utility Billing Hydrant Accounts 3/9/2016 14:26 Resolved Carissa Hoyt New Hope Connie Dalsen 3/11/2016 14:43 Connie Dalsen Medium - 8-14 days 3/11/2016 14:43
136264 Service Desk Staff Augmentation 3/9/2016 14:34 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/9/2016 12:00 Scott Crocker Medium - 3-7 days 3/9/2016 14:40
136265 Network Services Edina Vanity URL Redirect 3/9/2016 14:41 Resolved Jordan Gilgenbach Edina Brian Peterson 3/10/2016 13:01 Brian Peterson Medium - 3-7 days 3/10/2016 13:01
136266 Network Services Minnetonka PD - AD users to Security Groups for SSRS Reporting 3/9/2016 14:44 Resolved John Rogers LOGIS Peter Carlson 3/9/2016 14:56 Peter Carlson Medium - 3-7 days 3/9/2016 14:56
136267 Service DeskShakopee - Finance New AnyConnect user and modification of
account3/9/2016 14:56 Resolved Rachel Romansky Shakopee Peter Carlson 3/11/2016 8:38 Rachel Romansky Medium - 3-7 days 3/11/2016 8:36
136268 Infrastructure Group Requesting AP Information 3/9/2016 15:00 Resolved Dustin Hammond St. Louis Park Virginia Vaske 3/10/2016 16:23 Virginia Vaske Medium - 3-7 days 3/10/2016 16:23
136269 Infrastructure Group Set up VPN access for vendor 3/9/2016 15:03 Resolved Jason Shostedt Richfield Jason Stickler 5/9/2016 11:00 Jason Stickler Medium - 3-7 days 5/24/2016 13:58
136270 PIMSCode Enforcement - Please add email field to Complainant
Information section3/9/2016 15:30 In Progress Maria Rucke LOGIS Rob Lilly 5/26/2016 11:21 Rob Lilly
Project - no specified
due date
136273 JDE HR/Payroll rehires setup for ess accrual and time entry rh nk gr ms ms 3/9/2016 16:01 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/10/2016 8:07 Julie Nowlan Medium - 3-7 days 3/9/2016 20:57
136274Public Safety
Development
Delete Reporting District values in SDE ROADS and in REPORTS
feature class from non-CAD agencies3/9/2016 16:07 Resolved Matt O'Brien LOGIS Michael Simmons 3/9/2016 16:14 Michael Simmons
Project - no specified
due date3/9/2016 16:14
136275 RecTrac Priority - Hourly Fees on Rentals 3/9/2016 16:09 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:45 Sue Christiansen Medium - 3-7 days 4/12/2016 15:45
136276 Infrastructure Group Open firewall for VEEAM at AV to access our vCenter 3/9/2016 16:09 Resolved Taylor George Apple Valley John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15
136277 Network Services Credit Card Error Message 3/9/2016 16:28 Resolved Kimberly Coulter Woodbury Jeff Sibell 3/24/2016 9:12 Jeff Sibell Medium - 3-7 days 3/24/2016 9:12
136278 Service Desk psds-acgc-bckup.acw-psds.org/Disks is WARNING 3/9/2016 16:39 Resolved George Jensen Anoka County JLEC Chad Remick 3/14/2016 8:09 Chad Remick Medium - 3-7 days 3/14/2016 8:09
136279 JDE Finance AR Invoices to Wrong Company 3/9/2016 17:33 Resolved Nick BishopMinnesota Transit
AuthorityDave Schleicher 3/10/2016 8:33 Nick Bishop Medium - 3-7 days 3/9/2016 20:17
136280 Network Services PROBLEM Service Alert Disks is WARNING 3/10/2016 7:10 Resolved Peter Carlson LOGIS Kevin Pikkaraine 3/11/2016 9:38 Kevin Pikkaraine Medium - 3-7 days 3/11/2016 9:38
136281 Utility Billing Please hard delete these users from Infinity.link 3/10/2016 7:48 Resolved Beth Marshall Richfield Connie Dalsen 3/10/2016 7:57 Beth Marshall Medium - 3-7 days 3/10/2016 7:54
136282 Network ServicesNeed Minnetonka PD to have Citrix Access to TriTech Inform
RMS3/10/2016 8:04 New Lisa Storey LOGIS Kevin Pikkaraine 3/10/2016 8:11 Tom Folie Medium - 3-7 days
136283 Network Services Collect subnet info for James 3/10/2016 8:15 Resolved James Goldenstein Eden Prairie Brian Peterson 3/10/2016 8:46 Brian Peterson Medium - 3-7 days 3/10/2016 8:20
136284 Service Desk Add Nagios 3/10/2016 8:29 Resolved James Goldenstein Eden Prairie Joe Rader 3/10/2016 14:16 Joe Rader Medium - 3-7 days 3/10/2016 14:16
136285 Network Services Failed Drive on new PD Server 3/10/2016 8:36 Resolved Don Rambow White Bear Lake Chad Remick 3/14/2016 15:00 Chad Remick Medium - 3-7 days 3/15/2016 7:28
136286 JDE HR/Payroll Year End Labor & Burden Liability Detail 3/10/2016 8:50 Resolved Shari Rains New Hope Dave Schleicher 3/10/2016 10:12 Shari Rains Critical - 1 day 3/10/2016 10:20
136287 Service Desk FW: Voicemail 3/10/2016 8:51 Resolved Tom Kloss Hutchinson Joe Rader 3/10/2016 14:14 Joe Rader Medium - 3-7 days 3/10/2016 14:14
136288 Systems Group RI-SQL drive D 5% free space 3/10/2016 8:53 Resolved Sally Morton Richfield Brian Peterson 3/11/2016 10:28 Brian Peterson Medium - 3-7 days 3/11/2016 10:28
136289 JDE Finance Proxy request 3/10/2016 8:57 Resolved Margaret 'Maggie' Wagner Maple Grove Dave Schleicher 3/10/2016 10:34 Sheri Robertson Medium - 3-7 days 3/10/2016 10:01
136290 JDE Finance Who is set up as approver for.... 3/10/2016 9:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/10/2016 10:14 Dave Schleicher Medium - 3-7 days 3/10/2016 10:14
136291 Service Desk two citrix users to delete.... 3/10/2016 9:16 Resolved Nancy Johnson Crystal Peter Carlson 3/11/2016 9:08 Sue Christiansen Medium - 3-7 days 3/11/2016 8:42
136292 RecTrac Fee Codes - Multiple Codes per Household? 3/10/2016 9:22 Resolved Dan Mueller Crystal Paul Norton 4/12/2016 15:45 Sue Christiansen Medium - 3-7 days 4/12/2016 15:45
136293 Service Desk Add site to whitelist 3/10/2016 9:42 Resolved James Goldenstein Eden Prairie Peter Carlson 3/11/2016 9:48 James Goldenstein Medium - 3-7 days 3/11/2016 13:49
136294 Utility Billing Backflow Device Manufacturer 3/10/2016 10:33 Resolved Sandra Beecher Woodbury Connie Dalsen 3/16/2016 9:45 Connie Dalsen Medium - 3-7 days 3/16/2016 9:45
136295 Utility Billing Report Request 3/10/2016 10:35 Resolved Vicki Cullen Brooklyn Center Connie Dalsen 4/12/2016 10:35 Connie Dalsen Medium - 8-14 days 4/12/2016 10:35
136296 Public Safety Mobiles Brooklyn Center PD - Need ECR copies of citations 3/10/2016 10:49 Resolved Kari Martin Brooklyn Center Jason Ehlers 3/11/2016 10:20 Jason Ehlers Medium - 3-7 days 3/11/2016 10:20
136297 JDE Finance A/P entry problems 3/10/2016 11:06 Resolved Sally Williams White Bear Lake Dave Schleicher 3/15/2016 13:45 Dave Schleicher Medium - 3-7 days 3/15/2016 7:48
136298 RecTracBrooklyn Center pre go-live Finance setup - MEETING PLANNED
FOR 9:00 on Friday, March 183/10/2016 11:06 Resolved Nancy Emmerich Brooklyn Center Sue Christiansen 4/6/2016 15:36 Sue Christiansen Medium - 8-14 days 4/6/2016 15:36
Page 89 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136299 RecTrac
Brooklyn Center WebTrac Question - how to prevent WebTrac
users from registering for a class after classes are in session
(VSI/Josh)
3/10/2016 11:14 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/20/2016 13:31 RecTrac High - 2 days 4/20/2016 13:31
136300 Utility Billing Putting a meter in inventory 3/10/2016 11:20 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 3/10/2016 11:29 Pat Lindquist Medium - 3-7 days 3/10/2016 11:29
136302 RecTrac Waiver - Not being added to receipts in certain circumstances 3/10/2016 11:35 In Progress Joe Masiarchin Lakeville Paul Norton 4/13/2016 10:51 Sue Christiansen Medium - 3-7 days
136303 JDE HR/Payroll ESS Username and password 3/10/2016 12:19 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/10/2016 16:16 Dave Schleicher Medium - 3-7 days 3/10/2016 16:16
136304 Network Services Cradlepoint connection issue 3/10/2016 12:32 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 4/15/2016 14:41 Adam Maloney Medium - 3-7 days 4/15/2016 14:41
136305 PIMS Request - Barcode on permit report 3/10/2016 12:42 Resolved Julie Silverberg White Bear Lake Maria Rucke 5/5/2016 6:26 Maria Rucke Medium - 3-7 days 5/5/2016 6:26
136306 JDE HR/Payroll new ESS users 3/10/2016 13:16 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/10/2016 16:26 Jodie Hildestad Medium - 3-7 days 3/10/2016 16:25
136307 Infrastructure Group Port config 3/10/2016 13:29 Resolved James Goldenstein Eden Prairie Adam Maloney 3/15/2016 8:27 Adam Maloney Medium - 3-7 days 3/15/2016 8:27
136308 Property Data Property Mass Update enhancement request 3/10/2016 13:32 New Norb Vossen LOGIS 3/10/2016 13:32 SystemProject - no specified
due date
136309 JDE HR/Payroll Employee Termination 3/10/2016 13:36 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/10/2016 17:17 Denise Heimerman Medium - 3-7 days 3/10/2016 16:28
136310 Utility Billing Change Dollar for COL4 3/10/2016 13:57 Resolved Joe Gibbs Eagan Pat Lindquist 3/10/2016 14:00 Pat Lindquist Medium - 3-7 days 3/10/2016 14:00
136312 Service Desk please associated Dan's phone with his Jabber Client 3/10/2016 14:22 Resolved Dan Cook Eagan Joe Rader 3/11/2016 10:17 Tami Maddio Medium - 3-7 days 3/11/2016 10:16
136313 Service DeskPlease set up IP Addresses to access Tungsten (DocuSphere)
servers3/10/2016 14:22 Resolved Dave Schleicher LOGIS Peter Carlson 4/4/2016 15:21 Peter Carlson Medium - 3-7 days 4/4/2016 15:21
136314 Infrastructure Group Overhead Ringer at Fire Station 4 3/10/2016 14:33 Resolved Dan Cook Eagan Jude Giron 4/19/2016 14:25 Jude Giron Medium - 3-7 days 4/19/2016 14:25
136315 PIMS Add plumbing items 3/10/2016 14:35 Resolved Tom Rosemeier Willmar Jane Watje 3/10/2016 14:37 Jane Watje Medium - 3-7 days 3/10/2016 14:37
136316 Service Desk New person on Willmar mailing list 3/10/2016 14:47 Resolved Jane Watje LOGIS Joe Rader 3/10/2016 15:53 Joe Rader Medium - 3-7 days 3/10/2016 15:53
136317 JDE Finance Insight 3/10/2016 14:57 Resolved Shari Rains New Hope Dave Schleicher 3/10/2016 15:26 Shari Rains Medium - 3-7 days 3/10/2016 15:01
136318 JDE Finance Odd Cash receipt report 3/10/2016 15:09 Resolved Angie McIntire Ramsey Jill Davis 3/16/2016 8:58 Jill Davis Medium - 3-7 days 3/16/2016 8:58
136319 Infrastructure Group Change Port/VLAN settings for Camera app 3/10/2016 15:11 Resolved Shawn Rung Coon Rapids John Wondra 3/14/2016 10:22 John Wondra Medium - 3-7 days 3/14/2016 10:22
136320 JDE HR/Payroll Password 3/10/2016 15:24 Resolved John Harris Edina Dave Schleicher 3/10/2016 15:45 Dave Schleicher Medium - 3-7 days 3/10/2016 15:45
136321 Network Services Phone Updates 3/10/2016 15:38 Resolved Jeff Dulac Minnetonka Carl Pearson 3/17/2016 16:29 Carl Pearson Medium - 3-7 days 3/17/2016 16:30
136322 Utility Billing Assistance with password reset 3/10/2016 15:40 Resolved Judy Afdahl Woodbury Connie Dalsen 3/10/2016 15:47 Connie Dalsen Critical - 1 day 3/10/2016 15:47
136323 Service Desk Patches needed 3/10/2016 15:57 Resolved Janelle Day LOGIS Peter Carlson 3/25/2016 8:20 Peter Carlson Medium - 3-7 days 3/25/2016 8:20
136324 Network Services Patches needed 3/10/2016 16:01 Resolved Janelle Day LOGIS Jason Stickler 3/15/2016 8:38 Jason Stickler Medium - 3-7 days 3/15/2016 8:38
136325 Systems Group DNS Entry 3/10/2016 16:02 Resolved Philip Dubbe Shakopee Brian Peterson 3/15/2016 8:38 Brian Peterson Medium - 3-7 days 3/15/2016 8:38
136327 Network Services Patches needed 3/10/2016 16:05 Resolved Janelle Day LOGIS Jeff Sibell 3/17/2016 7:20 Jeff Sibell Medium - 3-7 days 3/17/2016 7:20
136328 JDE FinanceVendor 125508 (US Bank) is producing separate checks by
Supplier, s/b one check by Payee3/10/2016 16:05 Internal Testing Sue Virnig Golden Valley Jill Davis 4/8/2016 9:36 Jill Davis Medium - 3-7 days
136329 RecTracLandscape printed reports include additional sheet of paper
(prints normally if you print from generated PDF file)3/10/2016 16:19
Pending Client
ResponseJeff Dulac Minnetonka Sue Christiansen 5/10/2016 13:11 Sam Black Medium - 3-7 days
136331 JDE HR/Payroll Employee Terminations - Various 3/10/2016 16:30 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/11/2016 7:17 Denise Heimerman Medium - 3-7 days 3/11/2016 6:47
136332 RecTracPeople trying to renew their memberships on line aren't able to.
Doesn't go into basket.3/10/2016 16:37 Resolved Chalene Ward Maple Grove Paul Norton 3/10/2016 16:43 Paul Norton Medium - 3-7 days 3/10/2016 16:43
136333 JDE Finance tungsten 3/10/16 check run missing 1 image 3/11/2016 7:24 New Sheri Robertson Maple Grove 3/11/2016 7:24 Sheri Robertson Medium - 3-7 days
136334 Infrastructure Group No Subject 3/11/2016 7:46 Resolved Rose Kruchten
Dakota
Communications
Center
Virginia Vaske 3/11/2016 9:26 Cassandra Stickler Medium - 3-7 days 3/11/2016 9:25
136335 PIMS Finance could not balance for the month of February 3/11/2016 7:50 In Progress Suzette Hall Lakeville Ray Jozwiak 4/19/2016 16:40 Judd Harper Medium - 3-7 days
136337 JDE Finance Pam/Deming - change again 3/11/2016 8:24 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/11/2016 9:02 Dave Schleicher Medium - 3-7 days 3/11/2016 9:02
136338 PIMS FW: Revenue Forecasts/Fee Schedule 3/11/2016 8:41 Resolved Katy Hauan Ramsey Maria Rucke 3/11/2016 10:17 Maria Rucke Medium - 3-7 days 3/11/2016 10:17
136339 JDE HR/Payroll
Sent from Snipping Tool IS THERE A REASON THAT THE MEDIA
OBJECTS DO NOT OPEN THIS MORNING? CHECKED
COMPATIBILITY. OKAY...
3/11/2016 8:46 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/11/2016 9:43 Julie Nowlan Medium - 3-7 days 3/11/2016 9:46
136340 Utility Billing WATER USAGE REPORT 3/11/2016 8:58 Resolved Tammy Geurkink Golden Valley Connie Dalsen 3/11/2016 9:38 Connie Dalsen Medium - 3-7 days 3/11/2016 9:38
136341 Infrastructure Group Configure Switch for Training Room PCs use at DCC 3/11/2016 9:13Pending
MiscellaneousCarl Pearson LOGIS John Wondra 4/18/2016 12:26 John Wondra Medium - 8-14 days
136342 Network Services Cisco IPS Demo Project Parent Ticket 3/11/2016 9:47 Resolved Victoria Blackford LOGIS Dimitrios Hilton 5/9/2016 8:42 Dimitrios Hilton Medium - 3-7 days 5/9/2016 8:42
136343 Service Desk Cisco IPS Demo Equipment Setup 3/11/2016 9:48 Resolved Dimitrios Hilton LOGIS Peter Carlson 3/18/2016 10:45 Peter Carlson Medium - 3-7 days 3/18/2016 10:45
136344 Public Safety General Searching for Citation: 190616900351 3/11/2016 9:50 Resolved Jean Welle South St. Paul 3/15/2016 14:09 Matt O'Brien Medium - 3-7 days 3/18/2016 14:35
Page 90 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136345 Service Desk VOIP 3/11/2016 9:56 Resolved Tom Kloss Hutchinson Peter Carlson 3/11/2016 13:50 Tom Kloss Medium - 3-7 days 3/11/2016 13:52
136346 Network Services Spanned Port Request for Cisco IPS Demo Project 3/11/2016 9:59 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/18/2016 15:19 Dimitrios Hilton Medium - 3-7 days 3/18/2016 15:19
136347 Public Safety General Case file 3/11/2016 10:08 Resolved Katie Parranto Lakeville Lisa Storey 3/11/2016 10:38 Lisa Storey Medium - 3-7 days 3/11/2016 10:38
136348 Network Services AMSTest server 3/11/2016 10:09 Resolved Craig Beers Minnetonka Brent Rebischke 3/11/2016 10:16 Craig Beers Medium - 3-7 days 3/11/2016 10:10
136349 PIMS Question regarding RPZ 3/11/2016 10:18 Resolved David Fisher Edina Maria Rucke 3/14/2016 7:49 Maria Rucke Medium - 3-7 days 3/14/2016 7:49
136350 PIMS Willmar Permit Report - 3/11/2016 10:27 Resolved Maria Rucke LOGIS Maria Rucke 5/10/2016 8:21 Maria Rucke Medium - 3-7 days 5/10/2016 8:21
136351 JDE Finance Reclassing an EFT Payment 3/11/2016 10:32 Resolved Laurie Tornquist Coon Rapids Jill Davis 3/16/2016 9:14 Jill Davis Medium - 3-7 days 4/22/2016 12:55
136352 RecTrac plug n pay/rec trac 3/11/2016 11:18 Resolved Kacie Robinson Lakeville Sue Christiansen 3/11/2016 11:24 Sue Christiansen Medium - 3-7 days 3/11/2016 11:24
136353 JDE HR/Payroll OTO's 3/11/2016 11:24 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/11/2016 14:05 Nikki Heinbuch Medium - 3-7 days 3/11/2016 14:52
136354 Network Services new QRadar wincollector 7.2.3 Agents 3/11/2016 11:35 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/16/2016 13:58 Dimitrios Hilton Medium - 3-7 days 5/16/2016 13:57
136355 JDE Finance F/A 3/11/2016 11:37Pending Client
ResponseLisa Reiten Apple Valley Dave Schleicher 3/14/2016 8:17 Lisa Reiten Medium - 3-7 days
136356 Property Data Hstd FTP 3/11/2016 11:49 Resolved Marty Fechner St. Louis Park Sue Christiansen 3/11/2016 12:25 Norb Vossen Medium - 3-7 days 3/11/2016 12:25
136357 Infrastructure Group Driving range phone shows incorrect time. 3/11/2016 11:54 Resolved Beth Yurchisin Golden Valley Jude Giron 3/11/2016 12:33 Jude Giron Medium - 3-7 days 3/11/2016 12:33
136358 Network Services Legal Hold Needed: Keenan v. Richfield 3/11/2016 11:59 In Progress Sally Morton Richfield Scott Crocker 3/11/2016 14:49 Scott CrockerProject - no specified
due date
136359 JDE HR/Payroll Timecard Access 3/11/2016 12:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/11/2016 13:53 Denise Heimerman Medium - 3-7 days 3/11/2016 13:38
136360 RecTrac reports not printing 3/11/2016 12:30 Resolved Kacie Robinson Lakeville Paul Norton 3/14/2016 15:48 Kacie Robinson Medium - 3-7 days 4/6/2016 15:08
136361 Utility Billing Incorrect Sewer rate 3/11/2016 12:31 Resolved Erika Gare South St. Paul Connie Dalsen 3/16/2016 7:48 Connie Dalsen Medium - 3-7 days 3/16/2016 7:48
136362 JDE Finance Moved 2052 => 2053 via journal entry 3/11/2016 12:58 Resolved Wanita Williams Golden Valley Dave Schleicher 3/11/2016 13:33 Wanita Williams Medium - 3-7 days 3/11/2016 13:12
136363 Property Data Homestead FTP 3/11/2016 13:11 Resolved Lisa Ramsey Eden Prairie Sue Christiansen 3/11/2016 13:24 Norb Vossen Medium - 3-7 days 3/11/2016 13:24
136364 Infrastructure Group Access to VLAN 185 at both fire stations 3/11/2016 13:32 Resolved Jim Constantineau Farmington John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15
136365 Network Services Upgrade distribution group versions in exchange 3/11/2016 13:41 Resolved Brian Peterson LOGIS Brian Peterson 3/21/2016 13:06 Brian Peterson Medium - 3-7 days 3/21/2016 13:06
136366 RecTrac10.3 questions from the 3/10/16 user group meeting (VSI Ticket
#1242352)3/11/2016 13:47 Resolved Logis Internal LOGIS Sue Christiansen 3/11/2016 16:20 Sue Christiansen Medium - 3-7 days 3/11/2016 16:20
136367 Infrastructure Group an infrastructure request -a bit unusual! 3/11/2016 13:48 Resolved Nancy Johnson Crystal John Wondra 3/18/2016 10:48 John Wondra Medium - 3-7 days 3/18/2016 10:48
136368 Infrastructure Group Install New Voice Bundle 3/11/2016 13:51 Pending Equipment Beth Yurchisin Golden Valley Jude Giron 4/22/2016 13:40 Jude Giron Medium - 3-7 days
136369 JDE HR/Payroll Password Reset 3/11/2016 13:59 Resolved John Thiede Edina Dave Schleicher 3/11/2016 14:01 Dave Schleicher Medium - 3-7 days 3/11/2016 14:01
136370Public Safety
DevelopmentNeed ambulance response boundaries for Minnetonka 3/11/2016 14:26 Resolved Cassandra Stickler LOGIS Michael Simmons 5/10/2016 9:46 Michael Simmons
Project - no specified
due date5/10/2016 9:46
136371 JDE Finance Tungsten PID 14719 issues 3/11/2016 14:30 Resolved Sheri Robertson Maple Grove Jill Davis 3/22/2016 8:38 Sheri Robertson Medium - 3-7 days 3/22/2016 8:46
136373 Property Data MI - Growth Analysis vs. MVC Report 3/11/2016 15:00Pending Client
ResponseShelly (Michelle) Gelo Minnetonka Norb Vossen 3/14/2016 10:16 Norb Vossen Medium - 3-7 days
136374 RecTrac Family member info deleted - is it possible to get this info back? 3/11/2016 15:30 Resolved Ann Davy Minnetonka Sue Christiansen 3/15/2016 12:17 Sue Christiansen Medium - 3-7 days 3/15/2016 12:17
136375 Infrastructure Group Port change 3/11/2016 15:45 Resolved Peter Carlson LOGIS Virginia Vaske 3/14/2016 7:36 Peter Carlson Medium - 3-7 days 3/14/2016 7:37
136376 JDE HR/PayrollREHIRES FOR ESS SETUP IN JDE FOR ACCRUAL AND TIME
ENTRY3/11/2016 15:57 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 3/14/2016 8:06 Julie Nowlan Medium - 3-7 days 3/14/2016 8:02
136378 PIMSPermit Standard Comments Error Message when trying to
delete.3/12/2016 6:31
Pending
MiscellaneousKaty Hauan Ramsey Judd Harper 3/18/2016 9:44 Judd Harper Medium - 3-7 days
136379 PIMSError message when attempting to launch Requirements page in
ePermits3/12/2016 6:50 Resolved Katy Hauan Ramsey Maria Rucke 3/30/2016 14:10 Maria Rucke Medium - 3-7 days 3/30/2016 14:10
136380 Infrastructure Group Determine MAC address for wireless user 3/12/2016 9:18 Resolved Ryan Browning Edina John Wondra 3/15/2016 8:15 John Wondra Medium - 3-7 days 3/15/2016 8:15
136381 Tracker AdminSet up Gerald Tiah in Tracker by March 21st (new NS System
and Network Analyst)3/14/2016 7:15 Resolved Janelle Day LOGIS Sue Christiansen 3/16/2016 14:00 Sue Christiansen Medium - 3-7 days 3/16/2016 14:00
136382 Service Desk No Subject 3/14/2016 7:32 Resolved Rose Kruchten
Dakota
Communications
Center
Peter Carlson 3/14/2016 8:05 Peter Carlson Medium - 3-7 days 3/14/2016 8:05
136383 RecTrac
St. Louis Park - RecTrac 10.3 - Payment applied on account
created credit balance vs option to apply manually (VSI Ticket
#1242683)
3/14/2016 8:02 Resolved Stacy Voelker St. Louis Park Sue Christiansen 4/12/2016 8:40 Sue Christiansen Medium - 3-7 days 4/12/2016 8:40
136384 Systems Group Create FTP access for Prime 3/14/2016 8:09 Resolved Jeff Sibell LOGIS Jeff Sibell 3/18/2016 11:23 Jeff Sibell Medium - 3-7 days 3/18/2016 11:23
136385 Network Services AnyConnect Token not Working 3/14/2016 8:16 Resolved Joan Waterstreet Edina Peter Carlson 3/14/2016 10:44 Peter Carlson Medium - 3-7 days 3/14/2016 10:44
136386 Network Services Quote New Server 3/14/2016 8:27Pending Client
ResponseJames Goldenstein Eden Prairie Lori Hackett 5/27/2016 15:45 Lori Hackett Medium - 3-7 days
136387 LOGIS Administration Order new battery for Pager support phone 3/14/2016 8:31 Resolved Brian Peterson LOGIS Victoria Blackford 3/21/2016 12:55 Victoria Blackford Medium - 3-7 days 3/21/2016 12:55
136388 Systems Group Contact Vermont regarding backups 3/14/2016 8:35 Resolved Jeff Sibell LOGIS Jeff Sibell 3/14/2016 13:49 Jeff Sibell Critical - 1 day 3/14/2016 13:49
Page 91 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136389 Public Safety GeneralFW: Mendota Heights Ordinance 4.2.3A(1)(A) - Collect/haul
garbage - no license3/14/2016 8:37 Resolved Kim Henning Mendota Heights Jason Ehlers 3/18/2016 15:45 Jason Ehlers Medium - 3-7 days 3/18/2016 15:45
136390 Infrastructure Group Mail fails to send on MI-OpenWifi 3/14/2016 8:53 Resolved Jeff Dulac Minnetonka Vu Pham 3/15/2016 9:59 Vu Pham Medium - 3-7 days 3/15/2016 9:59
136391 JDE Finance Is Julie set up in Docuscan? 3/14/2016 8:54 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/14/2016 9:32 Brandi Aitkin Medium - 3-7 days 3/14/2016 9:35
136392 Network Services PSDSPRIFBRWEB is down 3/14/2016 9:20 Resolved George Jensen Anoka County JLEC Chad Remick 3/21/2016 10:03 Chad Remick Medium - 3-7 days 3/21/2016 10:03
136394 Systems Group FW: RE: Email Address 3/14/2016 9:25 Resolved Rob Boerboom Farmington Brian Peterson 3/15/2016 17:10 Brian Peterson Medium - 3-7 days 3/15/2016 16:12
136395 RecTrac
Needs a report to show balances due by facility or activity
(Global Trial Balance report is by HH, doesn't really work for
this)
3/14/2016 9:28 Resolved Carrie Anderson Golden Valley Sue Christiansen 3/15/2016 9:25 Sue Christiansen Medium - 3-7 days 3/15/2016 9:26
136396 JDE Finance Please delete this last page in this batch 3/14/2016 9:51 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/18/2016 13:36 Brandi Aitkin Medium - 3-7 days 3/18/2016 13:00
136397 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:01 New Nancy Hilary LOGIS Nancy Hilary 3/14/2016 10:17 Nancy Hilary Medium - 3-7 days
136399 JDE HR/Payroll Inactive Current Elections and W2s 3/14/2016 10:03 In Progress Lisa Linnane Farmington Nancy Hilary 3/14/2016 10:12 Nancy Hilary Medium - 3-7 days
136400 JDE HR/Payroll Def Comp in Benefits and Group Limits 3/14/2016 10:12Pending Client
ResponseWanita Williams Golden Valley Nancy Hilary 4/13/2016 15:15 Wanita Williams Medium - 3-7 days
136401 Service Desk new call 3/14/2016 10:13 Resolved Dan Anderson Dakota County Joe Rader 3/14/2016 14:12 Joe Rader Medium - 3-7 days 3/14/2016 14:12
136402 JDE HR/Payroll Inactive Current Elections / ESS 3/14/2016 10:15 Resolved Karrie Glen Lakeville Nancy Hilary 4/5/2016 16:04 Nancy Hilary Medium - 3-7 days 4/21/2016 11:48
136403 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:18 In Progress Cindy Nelson Ramsey Nancy Hilary 3/14/2016 13:09 Nancy Hilary Medium - 3-7 days
136404 JDE HR/Payroll Inactive Current Elections 3/14/2016 10:20 Resolved Patti Kent Shakopee Nancy Hilary 3/14/2016 15:36 Patti Kent Medium - 3-7 days 3/17/2016 6:17
136405 JDE Finance FileZilla 3/14/2016 10:21 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/14/2016 13:50 Lisa Reiten Medium - 3-7 days 3/14/2016 13:51
136406 Utility Billing paypal 3/14/2016 10:25 Resolved Joanna Ip St. Louis Park Pam Kummer 3/14/2016 11:26 Pam Kummer Medium - 3-7 days 3/14/2016 11:26
136407 Public Safety Mobiles Mike's TriTech 3/14/2016 10:27 Resolved Stefan Bakken Lakeville Jason Ehlers 3/16/2016 4:42 Jason Ehlers Medium - 3-7 days 3/16/2016 4:42
136408 Property DataSA Detail Out of Sync error when running Default Alt PID not in
RH3/14/2016 10:36 New Norb Vossen LOGIS Holly Amundson 4/5/2016 7:59 Norb Vossen
Project - no specified
due date
136410 Service Desk New Entrust Account/Token 3/14/2016 10:42 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 3/15/2016 10:11 Peter Carlson Medium - 3-7 days 3/15/2016 10:11
136411 Utility Billing RE: Error message when printing WAV exceptions 3/14/2016 10:48 Resolved Gail Ripley Apple Valley Connie Dalsen 4/15/2016 8:56 Connie Dalsen Medium - 3-7 days 4/15/2016 8:56
136412 Network Services Please build and deploy DVU160314 3/14/2016 10:55 Resolved Nancy Hilary LOGIS Nolan Little 3/14/2016 11:38 Nolan Little Medium - 3-7 days 3/14/2016 11:38
136413 Infrastructure Group VPN Range Open 3/14/2016 10:56 Resolved Trevor Stewart Lakeville John Wondra 3/16/2016 11:11 John Wondra Medium - 3-7 days 3/16/2016 11:11
136414 Utility Billing WAV Cycle 2 3/14/2016 11:02 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/14/2016 12:14 Connie Dalsen Medium - 3-7 days 3/14/2016 12:14
136415 Service Desk Please restore BID44 from last night's backup 3/14/2016 11:09 Resolved Dave Schleicher LOGIS Scott Crocker 3/15/2016 9:16 Scott Crocker Medium - 3-7 days 3/14/2016 13:07
136416 JDE Finance Seeing items in my Finance Review 3/14/2016 11:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/14/2016 16:00 Brandi Aitkin Medium - 3-7 days 3/14/2016 16:20
136417 Public Safety General Minnetonka AMB Layer 3/14/2016 11:12 Resolved Cassandra Stickler LOGIS 3/14/2016 11:15 Cassy Stickler Medium - 3-7 days 3/14/2016 11:15
136419 PIMSPIMS Enhancement - Display only site message pertaining to
each City3/14/2016 11:16 Resolved Maria Rucke LOGIS Maria Rucke 3/14/2016 11:58 Maria Rucke
Project - no specified
due date3/14/2016 11:58
136420 Network Services unassign user token 3/14/2016 11:20 Resolved Shawn Rung Coon Rapids Brian Peterson 3/15/2016 8:37 Brian Peterson Medium - 3-7 days 3/15/2016 8:37
136421 JDE HR/Payroll Two Interim Payments for you to view 3/14/2016 11:20 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 3/14/2016 13:41 Nikki Heinbuch Medium - 3-7 days 3/14/2016 13:40
136422 RecTrac
Error message when Michael Hanafin tries to check in: "An Error
Occurred Cannot find arsectionrollcount record' (VSI Ticket
#1242949)
3/14/2016 11:22 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/18/2016 11:08 Sue Christiansen Medium - 3-7 days 3/16/2016 16:18
136423 RecTrac Program Status Report request #2 3/14/2016 11:25 Resolved Lei-Lani Fischer Crystal Paul Norton 4/6/2016 14:19 Paul Norton Medium - 3-7 days 4/6/2016 14:19
136425 Infrastructure Group EP - installL3 Switch at Community Center 3/14/2016 11:35 Pending Equipment James Goldenstein Eden Prairie Jack Israel 3/14/2016 11:35 James Goldenstein Medium - 3-7 days
136426 Public Safety Mobiles FW: Disable/Remove User - William Henk - NPD CSO - 6435 3/14/2016 12:19 Resolved Karen WhittakerRice/Steele
Consolidated PSAPJason Ehlers 4/12/2016 15:05 Jason Ehlers Medium - 3-7 days 4/12/2016 15:05
136427 RecTracParticipant waivers show odd / unusual characters, e.g., where
quotation marks should be3/14/2016 12:20 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/16/2016 12:09 Sue Christiansen Medium - 3-7 days 3/16/2016 12:09
136429 Network Services Additional WebEx Users Setup 3/14/2016 13:22 Resolved Kyle Johannes Bloomington Peter Carlson 3/14/2016 15:04 Peter Carlson Medium - 3-7 days 3/14/2016 15:04
136430 Network Services Avtek Project 3/14/2016 13:42 Resolved Dan Cook Eagan Janelle Day 4/12/2016 12:47 Janelle Day Medium - 3-7 days 4/12/2016 12:47
136431 Network Services Microsoft EA renewal 3/14/2016 13:47 Resolved Aditi Salunke Eden Prairie Janelle Day 3/18/2016 10:30 Janelle Day Medium - 3-7 days 3/29/2016 12:31
136432 RecTrac Help with Tree Sales 3/14/2016 13:59 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:38 Patty Dexter Medium - 3-7 days 4/5/2016 9:38
136433 Infrastructure Group Apply Patch for Nexus 5K SROM Bug 3/14/2016 14:15 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 3/17/2016 8:59 Adam Maloney Medium - 3-7 days 3/17/2016 8:59
Page 92 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136435 Infrastructure Group Firewall Access to access BCA Portal 3/14/2016 14:18 Resolved Sue Donovan Mendota Heights Vu Pham 3/28/2016 8:38 Vu Pham Medium - 3-7 days 3/28/2016 8:38
136436 Service Desk SSP IPT Documentation 3/14/2016 14:39 In Progress Ian Hardie South St. Paul Carl Pearson 4/1/2016 16:18 Carl Pearson Medium - 8-14 days
136438 Infrastructure Group Configure port 3/14/2016 14:53 Resolved Peter Carlson LOGIS Vu Pham 3/29/2016 11:01 Vu Pham Medium - 3-7 days 3/29/2016 11:01
136439 Network Services Apply Patch for Nexus 5K SROM Bug 3/14/2016 14:55 Resolved George Jensen Anoka County JLEC Adam Maloney 3/17/2016 8:57 Adam Maloney Medium - 3-7 days 3/17/2016 8:57
136440 Infrastructure Group Private Network & Cradle Point Technical Discussion 3/14/2016 15:00 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 3/15/2016 8:15 Adam Maloney Medium - 3-7 days 3/15/2016 8:15
136441 Network Services Setup LOGIS AD account for LogisMap, other resources 3/14/2016 15:10 Resolved Jeff Dulac Minnetonka Joe Rader 3/15/2016 13:48 Sue Christiansen Medium - 3-7 days 3/15/2016 13:44
136442 Infrastructure GroupUpgrade Unity Connect Clusters to correct Daylight Saving Time
bug3/14/2016 15:19 In Progress Jude Giron LOGIS Jude Giron
Project - no specified
due date
136443 Property Data MG Homestead FTP 3/14/2016 15:23 Resolved Pam Olson Maple Grove Norb Vossen 3/14/2016 15:32 Norb Vossen Medium - 3-7 days 3/14/2016 15:32
136444 PIMS Mahtomedi Merge 3/14/2016 15:28 Resolved Julie Silverberg Mahtomedi Maria Rucke 3/15/2016 8:02 Maria Rucke Medium - 3-7 days 3/15/2016 8:02
136445 Network Services ePatrol & Bi-Web Reset - NEED AD ACCOUNTS REACTIVATED 3/14/2016 15:39 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 3/15/2016 10:25 Joe Rader High - 2 days 3/15/2016 10:25
136446 Service Desk Restore HUC TEST .Link 3/14/2016 16:01 Resolved Pam Kummer LOGIS Scott Crocker 3/28/2016 13:20 Pam Kummer High - 2 days 3/28/2016 13:19
136447 JDE HR/Payroll Username Request 3/14/2016 16:25Pending Client
ResponsePatti Kent Shakopee Dave Schleicher 3/15/2016 16:23 Patti Kent Medium - 3-7 days
136448 PIMS ePermits - Review email settings 3/14/2016 16:27 Ready for Release Lonnie Rolf LOGIS Maria Rucke 5/25/2016 9:51 Maria Rucke Medium - 3-7 days 5/3/2016 18:13
136449 PIMS Code Enforcement Reports Signature - Tyler Feuerhake 3/14/2016 16:37 Resolved Julie Hanson Brooklyn Center Tim Lovestrand 4/13/2016 16:54 System Medium - 3-7 days 4/13/2016 16:53
136450 JDE Finance Balance Sheet Question 3/14/2016 18:02 Resolved Nick BishopMinnesota Transit
AuthorityDave Schleicher 3/15/2016 13:27 Dave Schleicher Medium - 3-7 days 3/15/2016 13:27
136451 Network Services Unable to log into FBR app due to slowness 3/14/2016 18:31 Resolved George Jensen Anoka County JLEC Brian Peterson 3/15/2016 16:12 Brian Peterson Medium - 3-7 days 3/15/2016 16:12
136452 Network Services Fire Station 2 Watch Room Computer Low on Disk Space 3/15/2016 7:31 Resolved Don Rambow White Bear Lake Chad Remick 3/15/2016 15:15 Chad Remick Medium - 3-7 days 3/15/2016 7:37
136453 PIMS REprot on license fees 3/15/2016 8:23 Resolved Jessica Mitchell Richfield Jane Watje 3/15/2016 8:26 Jane Watje Medium - 3-7 days 3/15/2016 8:26
136454 RecTrac Report title change 3/15/2016 8:23 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 3/15/2016 8:29 Sheila Van Sloun Medium - 3-7 days 3/15/2016 8:30
136455 Utility Billing FW: Security question 3/15/2016 8:29 Resolved Larry Jacobson Robbinsdale Pam Kummer 3/18/2016 9:45 Pam Kummer Medium - 3-7 days 3/18/2016 9:45
136456 PIMS Problems launching SFQ 3/15/2016 8:31 Resolved Ann Jacklitch Maple Grove Maria Rucke 3/18/2016 15:35 Maria Rucke Medium - 3-7 days 3/18/2016 15:35
136457 Network Services Equipment Request: 3 meter fiber cable 3/15/2016 8:32 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/15/2016 16:15 Lori Hackett Medium - 3-7 days 3/15/2016 16:16
136458 Service Desk LANSweeper Rogue Devices Cleanup 3/15/2016 8:45 Resolved Joe Rader LOGIS Joe Rader 4/15/2016 12:09 Joe Rader Medium - 3-7 days 4/15/2016 12:09
136459 Infrastructure Group Firewall change - allow KATS 3/15/2016 8:55 Resolved Josh Wilske Eagan Adam Maloney 3/29/2016 8:54 Adam Maloney Medium - 3-7 days 3/29/2016 8:54
136460 Infrastructure Group LA-Surfaces VPN change #2 3/15/2016 8:56 Resolved Trevor Stewart Lakeville John Wondra 3/16/2016 11:12 John Wondra Medium - 3-7 days 3/16/2016 11:12
136461 Infrastructure Group Calls not coming through on Bridge Operator console again 3/15/2016 8:57 Resolved Paul Schweisthal Maple Grove Jason Stickler 3/15/2016 10:41 Jason Stickler Critical - 1 day 3/15/2016 10:41
136462 JDE HR/Payroll Shift differential & overtime rate calc 3/15/2016 9:04 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/15/2016 9:21 Nikki Heinbuch Medium - 3-7 days 3/18/2016 9:09
136463 Utility Billing FW: Special assessment items 3/15/2016 9:11 Resolved Carissa Hoyt New Hope Pat Lindquist 4/12/2016 13:49 Pat Lindquist Medium - 3-7 days 4/12/2016 13:49
136464 JDE Finance FW: Financial Report Access 3/15/2016 9:12 Resolved Dorene Perkins Monn Apple Valley Dave Schleicher 3/22/2016 15:09 Cathy Broughten Medium - 3-7 days 3/22/2016 15:08
136465 Service Desk Set JLEC host parents in Nagios 3/15/2016 9:15 Resolved Joe Rader LOGIS Joe Rader 3/15/2016 13:35 Joe Rader Medium - 3-7 days 3/15/2016 13:35
136466 RecTrac
Duplicate Installment Bills for Stephanie Smith - how do we
delete the other bills, and how do we change the rate for her
future bills? (VSI Ticket #1261511)
3/15/2016 9:31Pending
MiscellaneousMarshall Grange Eagan Sue Christiansen 5/23/2016 16:03 Sue Christiansen Critical - 1 day
136467 JDE HR/Payroll New ESS Users 3/15/2016 9:34 Resolved Carrie Person Edina Dave Schleicher 3/15/2016 15:22 Carrie Person Medium - 3-7 days 3/15/2016 15:10
136468 Infrastructure Group Remove LO-HPSIM References 3/15/2016 9:37 Resolved Carl Pearson LOGIS Virginia Vaske 3/16/2016 8:15 Virginia Vaske Medium - 8-14 days 3/16/2016 8:15
136469 Special Assessments Hutchinson has questions about this year's rollover 3/15/2016 9:46 Resolved Pat Vanderveen Hutchinson Norb Vossen 3/15/2016 10:03 Norb Vossen Medium - 3-7 days 3/15/2016 10:03
136470 Service DeskPPS Database - Redirected restore to disk - PDSDB and
Rochester databases from RH - last full backup3/15/2016 9:47 Resolved Lonnie Rolf LOGIS Scott Crocker 3/15/2016 10:05 Scott Crocker Medium - 3-7 days 3/15/2016 10:05
136471 Infrastructure Group Port VLAN Change 3/15/2016 9:55 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 3/16/2016 9:07 Virginia Vaske Medium - 3-7 days 3/16/2016 9:07
136472 JDE HR/Payroll Insight Access 3/15/2016 10:00 Resolved Jill Pocklington Coon Rapids Dave Schleicher 4/19/2016 10:45 Jill Pocklington Medium - 3-7 days 4/19/2016 10:43
136473 RecTrac
Pool pass renewals need to create new cards with new
numbers; also need report to show who renewed online (VSI
Ticket #1243494)
3/15/2016 10:01 Resolved Caroline Voss St. Louis Park Sue Christiansen 3/17/2016 8:25 Sue Christiansen Medium - 3-7 days 3/17/2016 8:25
136474 Service Desk Token reassignment 3/15/2016 10:21 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 3/15/2016 16:01 Brent Atchison Medium - 3-7 days 3/15/2016 15:58
136475 Property Data G - SSN FTP 3/15/2016 10:30 Resolved Pam Olson Maple Grove Norb Vossen 3/15/2016 13:05 Norb Vossen High - 2 days 3/15/2016 13:05
Page 93 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136476 Systems Group Slowness in RecTrac from 6 - 7 AM 3/15/2016 10:31 Resolved Sam Black Minnetonka Jeff Sibell 3/18/2016 7:56 Jeff Sibell Medium - 3-7 days 3/18/2016 7:56
136477 RecTracRecTrac has very slow response time when performing some
operations3/15/2016 10:38
Pending Vendor
ResponseDanny Barth Lakeville Paul Norton 4/13/2016 10:49 Sue Christiansen High - 2 days
136478 JDE HR/Payroll ESS Username and password 3/15/2016 10:44 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/16/2016 6:52 Dave Schleicher Medium - 3-7 days 3/16/2016 6:52
136479 Service Desk Setup new hire 3/15/2016 10:54 Resolved Peter Carlson LOGIS Peter Carlson 3/21/2016 10:31 Peter Carlson Medium - 3-7 days 3/21/2016 10:31
136480 Utility Billing Delete information on Infinity for Customer 72318-461208843 3/15/2016 10:58 Resolved Carol Mehlhaff Lakeville Pat Lindquist 3/15/2016 15:57 Pat Lindquist Medium - 3-7 days 3/15/2016 15:57
136481 JDE Finance Tungsten 3-15-16 check run missing 3 images 3/15/2016 11:04 New Sheri Robertson Maple Grove 3/15/2016 11:04 Sheri Robertson Medium - 3-7 days
136482 RecTrac Is there a Void Payment feature in RecTrac? 3/15/2016 11:10 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/6/2016 15:22 Sue Christiansen Medium - 3-7 days 4/6/2016 15:22
136483 Infrastructure Group Need printer ports open for PCI pc. 3/15/2016 11:11 Resolved Roger Anderson Hutchinson Jason Stickler 3/17/2016 15:30 Roger Anderson Medium - 3-7 days 3/18/2016 10:10
136484 Service Desk A/P Check Printing 3/15/2016 11:13 Resolved George Gombos LOGIS Joe Rader 3/15/2016 11:45 Joe Rader Medium - 3-7 days 3/15/2016 11:45
136485 Utility Billing Report of Active CO & RE Storm Drain Accts 3/15/2016 11:29 Resolved Robert Hintgen Richfield Pam Kummer 3/15/2016 11:31 Pam Kummer Medium - 3-7 days 3/15/2016 11:31
136486 Utility Billing Acct #0331373090 has $.61 credit in RE A/R 3/15/2016 11:31 Resolved Robert Hintgen Richfield Pam Kummer 3/15/2016 11:35 Pam Kummer Medium - 3-7 days 3/15/2016 11:35
136487 Systems Group TRITech FTP for CAD/BLAIR 3/15/2016 11:32 Resolved George Jensen Anoka County JLEC John Paulsen 3/24/2016 9:39 George Jensen Medium - 3-7 days 3/24/2016 7:43
136488 Property Data MG - Install procedure for Stonefield Query 3/15/2016 11:35 Resolved Paul Schweisthal Maple Grove Norb Vossen 3/15/2016 13:52 Norb Vossen Medium - 3-7 days 3/15/2016 13:52
136489 JDE HR/Payroll PERA Correction 3/15/2016 12:09 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 3/25/2016 11:03 Denise Heimerman Medium - 3-7 days 3/15/2016 14:24
136490 PIMS Correct Spelling of User Name 3/15/2016 12:20 Resolved David Fisher Edina Judd Harper 3/15/2016 12:35 Judd Harper Medium - 3-7 days 3/15/2016 12:35
136491 JDE HR/Payroll Needing assistance with Interim Pay for CSO changing to LELS 3/15/2016 12:38 Resolved Sharon More South St. Paul Nikki Heinbuch 3/15/2016 13:19 Nikki Heinbuch Medium - 3-7 days 3/24/2016 8:53
136492 Property Data SL - Stonefield Query 3/15/2016 12:47 Resolved Marty Fechner St. Louis Park Norb Vossen 3/16/2016 7:36 Norb Vossen Medium - 3-7 days 3/16/2016 7:36
136493 RecTrac pictures loaded 3/15/2016 12:53 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:23 Paul Norton Medium - 3-7 days 3/15/2016 16:24
136494 Network Services Create AD group for Tritech RMS 3/15/2016 12:59 Resolved Lisa Storey LOGIS Brian Peterson 5/10/2016 9:30 Matt O'BrienProject - no specified
due date5/10/2016 9:29
136495Public Safety
DevelopmentDCC - Need codes from TriTech CAD 3/15/2016 13:03 Resolved Rose Kruchten
Dakota
Communications
Center
John Rogers 3/15/2016 13:05 John Rogers Medium - 3-7 days 3/15/2016 13:05
136496 JDE HR/Payroll ESS Questions 3/15/2016 13:09 Resolved Patti Kent Shakopee Nancy Hilary 3/18/2016 9:56 Nancy Hilary Medium - 3-7 days 3/18/2016 10:57
136497Public Safety
DevelopmentAPS eCitation failed import to Tritech RMS: 272716201260 3/15/2016 13:15 Resolved Sue Setter Maple Grove 3/15/2016 13:19 Matt O'Brien Medium - 3-7 days 3/15/2016 13:19
136498 Infrastructure Group Order ASA5505 User Licenses - WSP 3/15/2016 13:17 Resolved Kevin Pikkaraine LOGIS Jack Israel 5/20/2016 13:38 Jack Israel Medium - 3-7 days 5/20/2016 14:30
136499 RecTrac 01 section of Archery 143201 is not showing 3/15/2016 13:23 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 14:04 Paul Norton Medium - 3-7 days 3/15/2016 14:04
136500 Service Desk FW: Ticket for Chad - Font Install 3/15/2016 13:38 Resolved Don Rambow White Bear Lake Chad Remick 3/15/2016 15:24 Chad Remick Medium - 3-7 days 3/15/2016 15:25
136501 Public Safety Mobiles Missing Citation: 190616900373 3/15/2016 13:44 Resolved Jean Welle South St. Paul Jason Ehlers 3/16/2016 4:49 Jason Ehlers Medium - 3-7 days 3/16/2016 4:49
136502 RecTracAdd Jerilyn Erickson, Tom Nesseth, Kacie Robinson, and Karla
Hartmann to RecTrac 3.1 mailing list, and remove Patty Ruedy3/15/2016 13:48 Resolved Ray Jozwiak LOGIS Sue Christiansen 3/15/2016 14:32 Sue Christiansen Medium - 3-7 days 3/15/2016 14:32
136503 Systems Group Portals XL 3/15/2016 13:48 Resolved Jill BondhusRice/Steele
Consolidated PSAPBrian Peterson 3/31/2016 14:52 Brian Peterson Medium - 3-7 days 3/31/2016 14:52
136504 Infrastructure Group Mirror port on IPT switch for traffic monitoring 3/15/2016 13:50 Resolved Nick Lovejoy Edina Vu Pham 4/7/2016 15:59 Nick Lovejoy Medium - 3-7 days 3/30/2016 8:41
136505 RecTrac bird banding picture smaller please 3/15/2016 13:50 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:21 Paul Norton Medium - 3-7 days 3/15/2016 16:22
136506 Utility Billing online payment 3/15/2016 13:53 Resolved Carissa Hoyt New Hope Pat Lindquist 3/17/2016 11:07 Pat Lindquist Medium - 3-7 days 3/17/2016 11:07
136507 Service Desk Update LO RecTrac 3.1 mailing list- 4 additions, 1 removal 3/15/2016 13:53 Resolved Sue Christiansen LOGIS Peter Carlson 3/15/2016 14:28 Peter Carlson Medium - 3-7 days 3/15/2016 14:28
136508 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 3/15/2016 14:05 Resolved Sandra Tauer White Bear Lake Dave Schleicher 3/16/2016 12:00 Sandra Tauer Medium - 3-7 days 3/16/2016 11:50
136509 Network Services Looking for possibly blocked emails 3/15/2016 14:06 Resolved Paul Schweisthal Maple Grove Joe Rader 3/15/2016 15:41 Joe Rader Medium - 3-7 days 3/15/2016 15:41
136510 JDE Finance JDE - Receipts on Disposals 3/15/2016 14:08 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/15/2016 15:05 Dave Schleicher Medium - 3-7 days 3/15/2016 14:32
136511 Service Desk Owatonna Token Assignment 3/15/2016 14:16 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 3/17/2016 8:06 Peter Carlson Medium - 3-7 days 3/17/2016 7:42
136512 Infrastructure Group Unable to get to geomobile 3/15/2016 14:35 Resolved Patty Hartwig Brooklyn Center Vu Pham 3/15/2016 15:27 Vu Pham Medium - 3-7 days 3/15/2016 14:59
136513 RecTrac calling all horse-Picture to load 3/15/2016 14:59 Resolved Kacie Robinson Lakeville Paul Norton 3/15/2016 16:19 Paul Norton Medium - 3-7 days 3/15/2016 16:20
136514 JDE Finance AP VOUCHER DATE ISSUE 3/15/2016 15:17 Resolved Tracy Geise Farmington Dave Schleicher 3/15/2016 16:29 Tracy Geise Medium - 3-7 days 3/15/2016 15:23
136515 RecTrac Please remove users 3/15/2016 15:27 Resolved Dan Cook Eagan Paul Norton 3/15/2016 15:33 Paul Norton Medium - 3-7 days 3/15/2016 15:33
136516 Service Desk Please remove users 3/15/2016 15:27 Resolved Dan Cook Eagan Peter Carlson 3/16/2016 10:08 Peter Carlson Medium - 3-7 days 3/16/2016 10:08
136517 JDE Finance FW: Please remove users 3/15/2016 15:28 New Dan Cook Eagan Dave Schleicher 3/15/2016 15:35 Dave Schleicher Medium - 3-7 days
Page 94 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136518 JDE HR/Payroll Delete ESS Timecards with PPED 03/10/16 3/15/2016 15:32 Resolved Denise Heimerman Minnetonka Nancy Hilary 3/15/2016 15:32 Nancy Hilary Medium - 3-7 days 3/15/2016 15:35
136519 Service Desk FW: Please remove users 3/15/2016 15:35 Resolved Dan Cook Eagan Joe Rader 3/15/2016 15:59 Sue Christiansen Medium - 3-7 days 3/15/2016 15:59
136520 JDE HR/Payroll FW: time sheet 3/15/2016 15:37 Resolved Michelle Lindsay Shakopee Dave Schleicher 3/16/2016 7:11 Dave Schleicher Medium - 3-7 days 3/15/2016 15:41
136521 Systems Group NAT new RCECC Server 3/15/2016 15:41 Resolved John Paulsen LOGIS John Paulsen 3/18/2016 6:20 John Paulsen Medium - 3-7 days 3/18/2016 6:20
136522 Service DeskChanges to the LOGIS / ACJLEC VPN tunnel to permit LDAP auth
for Fire Department3/15/2016 15:46 Resolved Jude Giron LOGIS 3/15/2016 15:47 Jude Giron Medium - 3-7 days 3/15/2016 15:47
136523 Systems Group Secure Email 3/15/2016 15:51 Resolved Josh Wilske Eagan Brian Peterson 3/17/2016 16:30 Brian Peterson Medium - 3-7 days 3/17/2016 16:30
136524 JDE HR/Payroll Mandatory Participation Exception Report EE 5918 3/15/2016 16:06 Resolved Sharon More South St. Paul Nancy Hilary 3/15/2016 16:16 Sharon More Medium - 3-7 days 3/16/2016 7:36
136525 Network ServicesMinnetonka would like to use VMs for backup dispatch PCs at St.
Louis Park3/15/2016 16:15 In Progress Terry Hoium LOGIS Kevin Pikkaraine 3/17/2016 14:29 John Paulsen Medium - 3-7 days
136526 JDE HR/Payroll union rate 3/15/2016 16:17 Resolved Kim Hansen Austin Nikki Heinbuch 3/16/2016 8:19 Kim Hansen Medium - 3-7 days 3/16/2016 8:23
136527 RecTrac Credit balance problem 3/15/2016 16:18 Resolved Penny Spitzer New Hope Paul Norton 3/29/2016 15:57 Penny Spitzer Medium - 3-7 days 3/25/2016 14:38
136528 Network Services Investigate Domain replication and sysvol issues 3/15/2016 16:19 Resolved George Jensen Anoka County JLEC Brian Peterson 4/22/2016 10:59 Brian Peterson Medium - 3-7 days 4/22/2016 10:59
136529 RecTrac Email List 3/15/2016 16:21 Resolved Marshall Grange Eagan Paul Norton 3/15/2016 16:34 Paul Norton Medium - 3-7 days 3/15/2016 16:34
136530 Network ServicesPlease Add Marshall Grange of Eagan to the RecTrac 3.1 Email
Distribution List3/15/2016 16:31 Resolved Paul Norton LOGIS Peter Carlson 3/16/2016 9:06 Peter Carlson Medium - 3-7 days 3/16/2016 9:06
136531 Infrastructure Group Osseo-NWCT network re-design 3/15/2016 17:06 In Progress Shawn Christie NWCT Vu Pham 4/21/2016 18:25 Vu Pham Medium - 3-7 days
136533 Utility Billing CAN'T LOG INTO CIS 3/16/2016 6:34 Resolved Donna Gause Minnetonka Pam Kummer 3/16/2016 15:21 Pam Kummer Medium - 3-7 days 3/16/2016 15:21
136534 Network Services Please restore JDE_CNP to DB1TESTA 3/16/2016 7:11 Resolved Nancy Hilary LOGIS Scott Crocker 3/16/2016 8:57 Scott Crocker Medium - 3-7 days 3/16/2016 8:57
136535 Service DeskBack up PhaseWare Tracker and possibly reboot the server at
about 11:35 on Thursday, March 173/16/2016 7:59 Resolved Sue Christiansen LOGIS Joe Rader 3/17/2016 13:37 Joe Rader Medium - 3-7 days 3/17/2016 13:37
136536 Systems Group PROBLEM Service Alert disks is WARNING 3/16/2016 8:07 Resolved Peter Carlson LOGIS Brian Peterson 3/17/2016 15:58 Brian Peterson Medium - 3-7 days 3/17/2016 15:58
136537 JDE Finance Change Vendors in Category Code 3 to "Y" 3/16/2016 8:14 Resolved Mari Braatz Minnetonka Jill Davis 3/16/2016 12:53 Jill Davis Medium - 3-7 days 3/16/2016 12:53
136539 JDE Finance Revising Object Code Description 3/16/2016 8:45 Resolved Darla Monson St. Louis Park Jill Davis 3/16/2016 10:29 Jill Davis Medium - 3-7 days 3/16/2016 10:29
136540 JDE HR/Payroll Pay Grade Changes within Existing Jobs 3/16/2016 8:47Pending Client
ResponseWanita Williams Golden Valley Nancy Hilary 3/17/2016 15:07 Wanita Williams Critical - 1 day
136541 RecTrac Schedules for Shelters... 3/16/2016 8:48 Resolved Jane Ottum Lakeville Sue Christiansen 3/16/2016 9:14 Jane Ottum Medium - 3-7 days 3/16/2016 8:52
136542 JDE HR/Payroll FW: nh Payroll AAI Training 3/16/2016 8:57 New Shari Rains New Hope Nancy Hilary 3/17/2016 14:25 Shari Rains Medium - 3-7 days
136543 Network Services City Attorney VPN Access 3/16/2016 8:58 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/21/2016 12:53 Scott Crocker Medium - 3-7 days 3/21/2016 12:55
136544 Infrastructure Group SCADA infrastructure request 3/16/2016 8:59 Resolved Nancy Johnson Crystal Jude Giron 3/21/2016 10:11 Jude Giron Medium - 3-7 days 3/22/2016 10:14
136545 Network Services Sargent PC on Public Safety network needs access to ticketwriter 3/16/2016 9:01 Resolved Mike O'Neill Burnsville Adam Maloney 4/8/2016 14:21 Adam Maloney Medium - 3-7 days 4/8/2016 14:21
136546 Service Desk printer cartridges 3/16/2016 9:07 Resolved Jane Watje LOGIS Peter Carlson 3/16/2016 9:52 Peter Carlson Medium - 3-7 days 3/16/2016 9:52
136547 Network Services Symantec Renewal - WSP 3/16/2016 9:13 Resolved Marc Gade West St. Paul Lori Hackett 3/31/2016 13:39 Lori Hackett Medium - 3-7 days 3/31/2016 13:39
136548 Utility Billing Late Fee Change 3/16/2016 9:42 Escalated Fiona Golden Minnetonka Pam Kummer 5/19/2016 11:53 Fiona Golden Medium - 3-7 days
136549 Service Desk Five new VPN tokens 3/16/2016 9:46 Resolved Shawn Rung Coon Rapids Joe Rader 3/22/2016 15:47 Shawn Rung Medium - 3-7 days 3/22/2016 10:28
136550 JDE HR/Payroll Fire relief pension payouts 2015 3/16/2016 9:55 Resolved Larry Jacobson Robbinsdale Nancy Hilary 3/16/2016 17:06 Larry Jacobson Medium - 3-7 days 3/17/2016 5:45
136551 Network Services Quote Switch and Network Modules 3/16/2016 9:56 Resolved Ian Hardie South St. Paul Lori Hackett 4/14/2016 15:58 Lori Hackett Medium - 3-7 days 4/14/2016 15:58
136552 Infrastructure Group New AP installed 3/16/2016 9:57 Resolved Jason Huber St. Louis Park Virginia Vaske 3/16/2016 15:35 Virginia Vaske Medium - 3-7 days 3/16/2016 15:35
136553 Service Desk restrict VPN account to only access 1 IP 3/16/2016 10:01 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/6/2016 12:01 Peter Carlson Medium - 3-7 days 4/6/2016 12:01
136554 JDE HR/Payroll Insight Report Pack 3/16/2016 10:05 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/16/2016 13:22 Dave Schleicher Medium - 3-7 days 3/16/2016 13:22
136555 JDE HR/Payroll Coon Rapids - JDE Enrollment 3/16/2016 10:06 Resolved Nancy Hilary LOGIS Nancy Hilary 3/17/2016 11:43 Nancy Hilary Medium - 3-7 days 3/17/2016 13:18
136556 Service Desk New User 3/16/2016 10:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/25/2016 8:12 Peter Carlson Medium - 3-7 days 3/25/2016 8:12
136557 Service Desk New VPN User 3/16/2016 10:37 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/16/2016 11:41 Joe Rader Medium - 3-7 days 3/16/2016 11:41
136558 JDE Finance Request to clean up receipt dates that go into the future 3/16/2016 10:50 New Sheri Robertson Maple Grove Dave Schleicher 3/16/2016 15:21 Jill Davis Medium - 3-7 days
136560 RecTrac#3 Priority: Facility Reservation Refunds - needs report, and
needs to know if batch refund is possible (VSI Ticket #1245185)3/16/2016 10:55 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 8:27 Sue Christiansen Medium - 3-7 days 4/20/2016 8:27
136561 RecTrac Drawer Defaulting to 1 for Jen Saver (VSI Ticket #1246053) 3/16/2016 10:57 Resolved Marshall Grange Eagan Sue Christiansen 3/29/2016 14:26 Paul Norton Critical - 1 day 3/29/2016 14:24
136562 Service Desk IPT Change 3/16/2016 10:58 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/24/2016 15:21 Joe Rader Medium - 3-7 days 3/24/2016 15:21
136563 RecTrac RecTrac username and passwords - 90 Day Policy 3/16/2016 11:00Pending Client
ResponseDan Cook Eagan Paul Norton 4/12/2016 11:04 Sue Christiansen Medium - 3-7 days
Page 95 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136564 RecTrac Create New User Group to limit abilities of Super User Group? 3/16/2016 11:05 In Progress Dan Cook Eagan Paul Norton 4/12/2016 11:04 Sue Christiansen Medium - 3-7 days
136565 Service Desk City of Eden Prairie- New User 3/16/2016 11:10 Resolved Ryan Higgins Eden Prairie Joe Rader 3/22/2016 12:30 Joe Rader Medium - 3-7 days 3/22/2016 12:30
136566 Infrastructure Group mgpw-csr-2 crash 3/16/2016 11:30 In Progress Ed O'Donnell Maple Grove Virginia Vaske 4/29/2016 15:30 Virginia Vaske Medium - 3-7 days
136567 Network Services Fiber location 3/16/2016 11:37 New Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine Medium - 3-7 days
136568 Utility Billing Finance Temp 3/16/2016 11:43 Resolved Larry Jacobson Robbinsdale Connie Dalsen 3/16/2016 15:20 Connie Dalsen Medium - 3-7 days 3/16/2016 15:20
136569 Infrastructure Group Remove temporary TriTech access 3/16/2016 11:56Pending
MiscellaneousVirginia Vaske LOGIS Virginia Vaske 5/27/2016 13:28 Virginia Vaske
Project - no specified
due date
136570 RecTrac Webtrac 3/16/2016 12:06 Resolved Ian Hardie South St. Paul Paul Norton 4/6/2016 16:00 Paul Norton Medium - 3-7 days 4/6/2016 16:00
136571 Infrastructure Group Firewall Rule Ednia/Eden Prairie 3/16/2016 12:10 Resolved James Goldenstein Eden Prairie Adam Maloney 3/16/2016 14:57 Nick Lovejoy Medium - 3-7 days 3/16/2016 14:44
136572 Network Services Fiber Attenuators 3/16/2016 12:22 Resolved Adam Maloney LOGIS Lori Hackett 4/14/2016 15:47 Lori Hackett Medium - 3-7 days 4/14/2016 15:47
136573 RecTrac Phone Extension 3/16/2016 12:26 Resolved Jared Flewellen Eagan Paul Norton 3/22/2016 9:29 Jared Flewellen Medium - 3-7 days 3/22/2016 9:29
136574 Network Services Emergency Firewall Problem with RecTrac 3/16/2016 12:31 Resolved Paul Norton LOGIS Jason Stickler 3/17/2016 8:18 Jason Stickler Critical - 1 day 3/17/2016 8:18
136576 Service Desk Fire RMS upgrade 3/16/2016 12:58 Resolved Brian Lee Bloomington Scott Crocker 4/21/2016 14:13 Scott Crocker Medium - 3-7 days 4/21/2016 15:45
136577 JDE Finance JDE Log-in error 3/16/2016 13:13 Resolved Jeff Zuba Robbinsdale Jill Davis 3/16/2016 13:19 Jill Davis Medium - 3-7 days 3/16/2016 13:19
136578 RecTrac Mailing Labels & email - How to do them 3/16/2016 13:26 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/11/2016 11:02 Sue Christiansen Medium - 3-7 days 4/11/2016 11:02
136579 JDE Finance Please delete batch - BID9C 3/16/2016 13:27 Resolved Brandi Aitkin Apple Valley Jill Davis 3/16/2016 16:13 Brandi Aitkin Medium - 3-7 days 3/16/2016 15:25
136580 Infrastructure Group RE: Firewall Rule Edina/Eden Prairie 3/16/2016 13:34 Resolved James Goldenstein Eden Prairie Adam Maloney 3/16/2016 15:08 Adam Maloney Medium - 3-7 days 3/16/2016 15:08
136581 Service Desk Remove Rich from LoPoliceNotify<app> email lists 3/16/2016 13:50 Resolved Rich Sonenblum LOGIS Joe Rader 3/16/2016 14:36 Joe Rader Medium - 3-7 days 3/16/2016 14:36
136582 JDE Finance proxy 3/16/2016 13:55 Resolved Lisa Reiten Apple Valley Jill Davis 3/16/2016 15:27 Jill Davis Medium - 3-7 days 3/16/2016 15:27
136583 Service DeskAlter Active Directory Access Hours for Small Training Room and
PDTrain laptops3/16/2016 14:06 Resolved Tom Folie LOGIS Joe Rader 3/22/2016 10:14 Joe Rader Medium - 3-7 days 3/22/2016 10:15
136584 PIMS E - Scheduling Demo 3/16/2016 14:35 Resolved Jesse Anderson Brooklyn Center Maria Rucke 3/29/2016 10:51 Maria Rucke Medium - 3-7 days 3/29/2016 10:51
136585 PIMS Duplicate -Two Permits Entered for same project 3/16/2016 14:41 Resolved Mary LaRose New Hope Judd Harper 3/18/2016 8:52 Judd Harper Medium - 3-7 days 3/18/2016 8:52
136586 Service Desk Nikki cannot send or receive Jabber messages with Dave S. 3/16/2016 14:43 Resolved Dave Schleicher LOGIS Joe Rader 3/17/2016 13:48 Dave Schleicher Medium - 3-7 days 3/17/2016 13:42
136587 JDE Finance Tungsten 3/16/2016 14:57 In Progress Lisa Reiten Apple Valley Jill Davis 3/16/2016 15:42 Lisa Reiten Medium - 3-7 days
136588 JDE Finance PO Module 3/16/2016 14:57 In Progress Nick BishopMinnesota Transit
AuthorityJill Davis 3/17/2016 7:14 Jill Davis Medium - 3-7 days
136589 Infrastructure Group Remove Interface 3/16/2016 14:57 Resolved James Goldenstein Eden Prairie Vu Pham 4/4/2016 13:41 Vu Pham Medium - 3-7 days 4/4/2016 13:41
136590 Infrastructure Group Remove Interface from Wireless Controller 3/16/2016 14:57 Resolved James Goldenstein Eden Prairie Adam Maloney 3/17/2016 13:31 Adam Maloney Medium - 3-7 days 3/17/2016 13:17
136591 RecTrac FW: Piano Lessons - Limit availability on WebTrac 3/16/2016 15:02 In Progress Sheila Van Sloun Golden Valley Paul Norton 4/13/2016 9:04 Sue Christiansen Medium - 3-7 days
136592 JDE Finance FW: Insight 3/16/2016 15:10 Resolved Kyle Sawyer Edina Dave Schleicher 3/17/2016 8:30 Kyle Sawyer Medium - 3-7 days 4/1/2016 16:07
136593 JDE HR/Payroll Insight Report packs 3/16/2016 15:24 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/17/2016 15:40 Kathy Jo Price Medium - 3-7 days 3/16/2016 15:28
136594 PIMS DAily Fees report for Business LIcense 3/16/2016 15:37 Resolved LaTonia DuBois Richfield Maria Rucke 5/5/2016 6:23 Maria Rucke Medium - 3-7 days 5/5/2016 6:23
136595 PIMS Mass Permit close 3/16/2016 15:37 Resolved Jesse Anderson Brooklyn Center Judd Harper 3/22/2016 11:55 Judd Harper Medium - 8-14 days 3/22/2016 11:55
136596 JDE Finance FW: Insight / Hubble Upgrade 3/16/2016 15:47Pending Client
ResponseKyle Sawyer Edina Dave Schleicher 3/17/2016 8:01 Dave Schleicher Medium - 3-7 days
136597 PIMS HOLD on a business license does not give a message. 3/16/2016 15:55Pending Change
ControlShirley Johnson South St. Paul Judd Harper 5/10/2016 16:32 Judd Harper Medium - 3-7 days
136598 Infrastructure Group City Attorney VPN Access 3/16/2016 15:57 Resolved Richard Johnson New Hope Virginia Vaske 4/13/2016 8:13 Virginia Vaske Medium - 3-7 days 4/13/2016 8:13
136599 PIMS Changing inspector on a finaled permit 3/16/2016 16:03 Resolved Terri Fleck Crystal Jane Watje 3/16/2016 16:05 Jane Watje Medium - 3-7 days 3/16/2016 16:05
136600 Training Training on Permits 3/16/2016 16:06 Resolved Shirley Johnson South St. Paul Jane Watje 3/16/2016 16:08 Jane Watje Medium - 3-7 days 3/16/2016 16:08
136601 JDE Finance A Favorite is missing in Hubble from Insight 3/16/2016 16:18 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/18/2016 9:48 Sheri Robertson Medium - 3-7 days 3/18/2016 10:09
136602 Infrastructure Group open outside world port 443 3/16/2016 16:23 Resolved Jason Huber St. Louis Park Virginia Vaske 3/18/2016 14:16 Virginia Vaske Medium - 3-7 days 3/18/2016 14:16
136603Public Safety
DevelopmentNCIC query returns not coming into FBR for officerid 58097 3/16/2016 16:28 Resolved Lisa Storey LOGIS Matt O'Brien 3/16/2016 21:27 Matt O'Brien Medium - 3-7 days 3/16/2016 21:27
136604 Infrastructure Group Check ACL access between DC's 3/16/2016 16:42 Resolved George Jensen Anoka County JLEC Adam Maloney 3/17/2016 10:58 Adam Maloney Medium - 3-7 days 3/17/2016 10:58
136605 Network Services Printers not working for CAD dispatch 3/16/2016 17:27 Resolved Kyle Johannes Bloomington Brian Peterson 3/16/2016 18:01 Terry Hoium Medium - 3-7 days 3/16/2016 17:58
136607 Service Desk keep an old backup set.... 3/16/2016 17:31Pending Client
ResponseNancy Johnson Crystal Scott Crocker 3/18/2016 7:00 Scott Crocker
Project - no specified
due date
136608 RecTrac live to demo 3/16/2016 17:34 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/17/2016 8:27 Sue Christiansen Medium - 3-7 days 3/17/2016 8:27
Page 96 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136609 Network Services Drive failure call 3/17/2016 4:33 Resolved Brian Peterson LOGIS Brian Peterson 3/18/2016 14:31 Brian Peterson Medium - 3-7 days 3/18/2016 14:31
136610 Network Services Upgrade Internet Explorer to IE 11 3/17/2016 7:07 Resolved George Gombos LOGIS Peter Carlson 3/18/2016 14:37 Peter Carlson Medium - 3-7 days 3/18/2016 14:37
136611 Infrastructure Group Issue with dispatch transfering calls to a specific line 3/17/2016 7:20 Resolved Dustin Hammond St. Louis Park Jude Giron 3/17/2016 9:00 Jude Giron High - 2 days 3/17/2016 9:01
136612 JDE HR/Payroll WBL - ICMA 5556 3/17/2016 7:50 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/18/2016 14:53 Sandra Tauer Medium - 3-7 days 3/17/2016 15:10
136613 RecTrac Event Timer 3/17/2016 7:58 Resolved Tom Nesseth Lakeville Sue Christiansen 3/17/2016 8:08 Sue Christiansen Medium - 3-7 days 3/17/2016 8:08
136614 Service Desk Print checks 3/17/2016 8:05 Resolved Heather Campson LOGIS Joe Rader 3/17/2016 9:30 Joe Rader Medium - 3-7 days 3/17/2016 9:30
136616 Public Safety General Need citation PDF files 3/17/2016 8:33 Resolved Jackie Remme Faribault 3/17/2016 9:46 John Rogers Critical - 1 day 3/17/2016 9:46
136617 PIMS Code table data in grids 3/17/2016 8:35 In Progress Ray Jozwiak LOGIS Judd Harper 5/23/2016 10:48 Holly AmundsonProject - no specified
due date
136618 Utility Billing WAV for Cycle 1 Billing 3/17/2016 8:38 Resolved Cindy McMillen Farmington Connie Dalsen 3/17/2016 13:47 Connie Dalsen Medium - 3-7 days 3/17/2016 13:47
136619 Utility Billing EP Monthly Commercial Acct Won't Manual Bill 3/17/2016 8:54 Resolved Barbara Baer Eden Prairie Pat Lindquist 3/30/2016 16:07 Pat Lindquist Medium - 3-7 days 3/30/2016 16:07
136620 JDE HR/Payroll report-work comp audit 3/17/2016 8:55 Resolved Jennifer HoffmanHutchinson Utility
CommissionDave Schleicher 3/17/2016 13:56 Dave Schleicher Medium - 3-7 days 3/17/2016 13:56
136621 JDE Finance To date sets back to From date in the Insight reports 3/17/2016 9:25Pending Client
ResponseAlexandra O'Leary Eagan Dave Schleicher 3/21/2016 15:20 Dave Schleicher Medium - 3-7 days
136622 Network Services Configure firewall for SCADA 3/17/2016 9:40 New Ian Hardie South St. Paul Adam Maloney Medium - 3-7 days
136623 Utility Billing WAV Cycle 2 3/17/2016 9:40 Resolved Katrina Mattson St. Louis Park Connie Dalsen 3/17/2016 13:45 Connie Dalsen Medium - 3-7 days 3/17/2016 13:45
136624 RecTrac 13 pics to load 3/17/2016 9:45 Resolved Kacie Robinson Lakeville Paul Norton 3/28/2016 15:52 Paul Norton Medium - 3-7 days 3/28/2016 15:52
136625 Public Safety General Bi-Web 3/17/2016 10:03 Resolved Katie Parranto Lakeville Lisa Storey 3/17/2016 10:29 Lisa Storey Medium - 3-7 days 3/17/2016 10:29
136626 JDE Finance Tung - Item in NonPo Timeout 3/17/2016 10:07 Resolved Lisa Reiten Apple Valley Jill Davis 3/17/2016 10:48 Lisa Reiten Medium - 3-7 days 3/17/2016 10:48
136627 Service Desk Phone setup 3/17/2016 10:23 Resolved Dean Busch Robbinsdale Peter Carlson 3/21/2016 13:57 Dean Busch Medium - 3-7 days 3/23/2016 8:05
136628 Infrastructure Group Need to move MIPW-EP Layer 3 connection to MICH-EP 3/17/2016 10:26 New Jeff Dulac Minnetonka Vu Pham Medium - 3-7 days
136629 Service Desk Another phone setup... 3/17/2016 10:27 Resolved Dean Busch Robbinsdale Peter Carlson 4/5/2016 10:46 Peter Carlson Medium - 3-7 days 4/5/2016 10:46
136630 Service Desk Symantec Licenses 3/17/2016 10:41 Resolved Patty Hartwig Brooklyn Center Lori Hackett 3/28/2016 15:53 Lori Hackett Medium - 3-7 days 3/25/2016 7:12
136631 JDE FinanceR55 CKS2 CN801 V report and the 1099 Review screen are
looking weird and not correct totals...3/17/2016 10:44 Resolved Julie Nowlan Coon Rapids Jill Davis 3/17/2016 13:50 Jill Davis Medium - 3-7 days 3/17/2016 13:50
136632 Network Services 2016 WinZip Renewal - LOGIS 3/17/2016 10:51 Resolved Janelle Day LOGIS Lori Hackett 3/24/2016 13:48 Lori Hackett Medium - 3-7 days 3/24/2016 13:51
136633 PIMS
FW: Jeff, could you please enter bernie and dave into this (city
employee email address) list, it would save time typing their
names every time. Thanks!!
3/17/2016 10:54 Resolved Jeff Alger New Hope Judd Harper 3/18/2016 8:49 Judd Harper Medium - 3-7 days 3/18/2016 8:49
136634 Network Services Syn-Apps Renewal - LOGIS IPT Service 3/17/2016 10:56 Resolved Janelle Day LOGIS Lori Hackett 5/12/2016 12:50 Lori Hackett Medium - 3-7 days 4/7/2016 10:34
136635 Service Desk Jabber... 3/17/2016 11:00 Resolved Carol Sorensen New Hope Joe Rader 3/17/2016 13:29 Joe Rader Medium - 3-7 days 3/17/2016 13:29
136636 Special Assessments LA - Starting to charge Daily Interest 3/17/2016 11:06Pending Client
ResponseDianne Quinnell Lakeville Norb Vossen 3/17/2016 15:11 Dianne Quinnell Medium - 3-7 days
136637 Service Desk VPN Access for TriTech Employee 3/17/2016 11:11 Resolved Tom Folie LOGIS Joe Rader 3/17/2016 15:56 Joe Rader Medium - 3-7 days 3/17/2016 15:56
136638 Network Services 2016 Symantec Renewal - WMF 3/17/2016 11:14 Resolved Adam Wodtke West Metro Fire Lori Hackett 4/5/2016 10:04 Lori Hackett Medium - 3-7 days 4/5/2016 10:05
136639 Network Services Arcserve Renewal - MVTA 3/17/2016 11:16 Resolved Tyre FantMinnesota Transit
AuthorityLori Hackett 4/26/2016 8:53 Lori Hackett Medium - 3-7 days 4/26/2016 9:13
136640 Network Services NetMotion clients need access to LO TriTech Training Servers 3/17/2016 11:17 Resolved Mike O'Neill Burnsville Adam Maloney 3/28/2016 12:01 Adam Maloney Critical - 1 day 3/28/2016 12:01
136641 Network Services 2016 DeepFreeze Renewal - LOGIS 3/17/2016 11:19 Resolved Janelle Day LOGIS Lori Hackett 3/24/2016 12:41 Lori Hackett Medium - 3-7 days 3/24/2016 12:41
136642 Service Desk Pull phones for GV Alternate EOC plan 3/17/2016 11:21 Resolved Kevin Pikkaraine LOGIS Joe Rader 4/25/2016 8:17 Joe Rader Medium - 3-7 days 4/25/2016 8:17
136643 Network Services 2016 Symantec PGP Renewal - LOGIS 3/17/2016 11:21 Resolved Janelle Day LOGIS Lori Hackett 3/31/2016 16:19 Lori Hackett Medium - 3-7 days 3/31/2016 16:27
136644 Network Services 2016 Symantec Renewal - NWCT 3/17/2016 11:23 Resolved Shawn Christie NWCT Lori Hackett 3/29/2016 14:55 Lori Hackett Medium - 3-7 days 3/29/2016 15:44
136645 RecTrac #4 Priority: default for reports; VSI Ticket #1244612. 3/17/2016 11:29 Resolved Kacie Robinson Lakeville Paul Norton 4/28/2016 11:51 Kacie Robinson Medium - 8-14 days 4/28/2016 11:51
136646 PIMS PIMS support 3/17/2016 11:30 Resolved Carissa Hoyt New Hope Judd Harper 3/23/2016 14:20 Judd Harper Medium - 3-7 days 3/23/2016 13:29
136647 JDE HR/Payroll 2017 JDE Open Enrollment 3/17/2016 13:19 In Progress Jill Pocklington Coon Rapids Nancy Hilary 5/4/2016 16:01 Jill Pocklington Medium - 3-7 days
136648 RecTrac Printer for RecTrac not showing up for Danna 3/17/2016 13:38 Resolved Patty Hartwig Brooklyn Center Paul Norton 4/11/2016 11:01 Sue Christiansen Medium - 3-7 days 4/11/2016 11:01
136649 RecTrac 3/14/16 Webtrac registration Scott Broman 3/17/2016 13:38 Resolved Kris Ryan Maple Grove Sue Christiansen 4/6/2016 15:19 Sue Christiansen Medium - 3-7 days 4/6/2016 15:19
136650 RecTrac 3/15/16 Webtrac (Melissa Baltazar) 3/17/2016 13:39 Resolved Kris Ryan Maple Grove Sue Christiansen 3/30/2016 14:12 Sue Christiansen Medium - 3-7 days 3/30/2016 14:12
136651 JDE Finance FIXED ASSET - MASS DISPOSAL 3/17/2016 13:39 New Tracy Geise Farmington Jill Davis 3/22/2016 9:00 Jill Davis Medium - 3-7 days
136653 JDE Finance Docuscan batch delete request 3/17/2016 13:39 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 3/17/2016 16:02 Jill Davis Medium - 3-7 days 3/17/2016 16:02
136654 Network Services 2016 Aware Renewal 3/17/2016 13:46 Pending Equipment Janelle Day LOGIS Lori Hackett 5/27/2016 13:52 Lori Hackett Medium - 3-7 days
Page 97 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136655 Infrastructure Group Changes for JDE 9.2 3/17/2016 13:47 Resolved Nolan LittleLittleBrook
ConsultingJohn Wondra 3/22/2016 8:52 John Wondra Medium - 3-7 days 3/22/2016 8:52
136656 JDE HR/Payroll PERA report 3/17/2016 14:00 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/17/2016 14:34 Nikki Heinbuch Medium - 3-7 days 3/17/2016 15:01
136657 JDE Finance AP ACH item rejected 3/17/2016 14:32 Resolved Ayca Andrews Eden Prairie Jill Davis 3/17/2016 16:38 Ayca Andrews Medium - 3-7 days 4/22/2016 12:52
136658 JDE Finance JDE - open payables reporting 3/17/2016 14:39 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/17/2016 15:13 Lisa Reiten Medium - 3-7 days 3/17/2016 15:14
136659 Utility Billing Infinity.Link - Disable Registration 3/17/2016 14:45 Resolved Joe Gibbs Eagan Pam Kummer 3/25/2016 15:36 Pam Kummer Medium - 3-7 days 3/25/2016 15:36
136660 RecTrac Lakeville: help with tree sales 3/17/2016 15:23 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:37 Patty Dexter Medium - 3-7 days 4/5/2016 9:37
136661 RecTracIs there a way to remove courses from WebTrac Display
Automatically after the course is over?3/17/2016 15:27 Resolved Patty Dexter Lakeville Paul Norton 3/17/2016 15:37 Paul Norton Medium - 3-7 days 3/17/2016 15:37
136662 RecTrac Maple Grove ACH Setup Question 3/17/2016 15:42 Resolved Lisa Jost Maple Grove Paul Norton 3/17/2016 15:47 Paul Norton Medium - 3-7 days 3/17/2016 15:47
136663 Network Services Additional CommVault Media Server Cluster 3/17/2016 15:46 Resolved Janelle Day LOGIS Scott Crocker 5/13/2016 12:54 Scott Crocker Medium - 3-7 days 5/13/2016 12:55
136664 Network Services Additional Citrix Servers to Tri-Tech Environment 3/17/2016 15:55 Pending Equipment Janelle Day LOGIS Brian Peterson 5/23/2016 15:45 Brian Peterson Medium - 3-7 days
136665 RecTrac RE: RecTrac Problem 3/17/2016 15:58 Resolved Chalene Ward Maple Grove Paul Norton 4/6/2016 15:20 Paul Norton Medium - 3-7 days 4/6/2016 15:20
136666 JDE HR/Payroll time card password 3/17/2016 16:02 Resolved Lee Renneke Edina Dave Schleicher 3/17/2016 16:25 Lee Renneke Medium - 3-7 days 3/17/2016 16:22
136667 JDE Finance hubble question 3/17/2016 16:16 Resolved Melissa Schlingman Shakopee Dave Schleicher 4/1/2016 15:56 Dave Schleicher Medium - 3-7 days 4/1/2016 15:56
136668 JDE HR/Payroll Reset Self Insurance Flag to Plan Options 3/17/2016 16:25 New Kim Hansen Austin Nancy Hilary 3/17/2016 16:25 Nancy Hilary Medium - 3-7 days
136669 JDE HR/Payroll ACA - Active HRA Balances best practice 3/17/2016 16:47 New Nancy Hilary LOGIS Nancy Hilary 3/17/2016 16:48 Nancy Hilary Medium - 3-7 days
136670 RecTrac4 Memberships types are not scanning or showing up on reports
(had a space) (VSI Ticket #1245255)3/17/2016 17:17 Resolved Lisa Jost Maple Grove Sue Christiansen 4/4/2016 7:45 Sue Christiansen Medium - 3-7 days 4/4/2016 7:45
136671 Infrastructure Group Phone won't come up on rich-as1 3/17/2016 18:00 Resolved Sally Morton Richfield John Wondra 3/21/2016 8:47 John Wondra Medium - 3-7 days 3/21/2016 8:47
136672 Network Services LRMS access issues 3/17/2016 19:19 Resolved Kyle Johannes Bloomington Brian Peterson 3/18/2016 9:13 Brian Peterson Medium - 3-7 days 3/18/2016 9:13
136674 Network Services User's password incorrect when logging into time card 3/18/2016 7:05 Resolved Ryan Browning Edina Brian Peterson 3/18/2016 9:14 Brian Peterson Medium - 3-7 days 3/18/2016 9:14
136675 JDE HR/Payroll Time card. 3/18/2016 7:36 Resolved Tony Leone Edina Dave Schleicher 3/18/2016 11:59 Tony Leone Medium - 3-7 days 3/18/2016 9:02
136676 Network Services Disks is WARNING 3/18/2016 7:56 New Joe Rader LOGIS Kevin Pikkaraine Medium - 3-7 days
136677 Systems Group Refresh AV TEST 3/18/2016 8:20 Resolved Pam Kummer LOGIS Jeff Sibell 3/21/2016 8:25 Jeff Sibell High - 2 days 3/21/2016 8:25
136678 Network Services Please build and deploy DVU160318 and refresh DD 3/18/2016 8:22 Resolved Nancy Hilary LOGIS Nolan Little 3/18/2016 9:53 Nancy Hilary Medium - 3-7 days 3/18/2016 9:52
136679 RecTrac Required Fields 3/18/2016 8:23 Resolved Jared Flewellen Eagan Paul Norton 3/23/2016 15:22 Paul Norton Medium - 3-7 days 3/23/2016 15:56
136680 Public Safety General Log In Help 3/18/2016 8:27 Resolved Katie Parranto Lakeville John Rogers 3/18/2016 9:51 John Rogers Medium - 3-7 days 3/18/2016 9:51
136681 JDE HR/Payroll Insight issue 3/18/2016 8:27 Resolved Tom Kloss Hutchinson Dave Schleicher 3/18/2016 8:54 Tom Kloss High - 2 days 3/18/2016 9:00
136682 Service Desk 24 Port Replacement 3/18/2016 8:48 Resolved James Goldenstein Eden Prairie Lori Hackett 4/8/2016 8:23 Lori Hackett Medium - 3-7 days 4/8/2016 8:25
136683 Service Desk 48 Port Switch 3/18/2016 8:50 Resolved James Goldenstein Eden Prairie Lori Hackett 4/11/2016 15:40 Lori Hackett Medium - 3-7 days 4/11/2016 15:41
136684 Utility Billing CIS on W10 3/18/2016 8:51 Resolved Stefan Bakken Lakeville Pam Kummer 3/18/2016 9:44 Pam Kummer Medium - 3-7 days 3/18/2016 9:44
136685 Utility Billing EA Cycle 2 WAV Report Without Exceptions 3/18/2016 8:59 Resolved Joe Gibbs Eagan Pam Kummer 3/18/2016 9:50 Pam Kummer Medium - 3-7 days 3/18/2016 9:50
136686 Infrastructure Group Replacing eppw-as2 3/18/2016 9:04 Resolved James Goldenstein Eden Prairie Vu Pham 3/28/2016 10:28 Vu Pham Medium - 3-7 days 3/28/2016 10:28
136688 JDE HR/Payroll Check error EE 104933 3/18/2016 9:08 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/21/2016 11:02 Karrie Glen Medium - 3-7 days 3/21/2016 14:48
136689 Infrastructure Group Connection EP Police Server 3/18/2016 9:15 Resolved Keith Anderson LOGIS John Wondra 3/22/2016 8:24 Keith Anderson Medium - 3-7 days 3/22/2016 8:24
136690 JDE Finance wbl j/e & update Object 2235 description 3/18/2016 9:31 Resolved Don Rambow White Bear Lake Dave Schleicher 3/18/2016 10:09 Dave Schleicher Medium - 3-7 days 3/18/2016 10:09
136691 Network Services New Police AD Users added for TriTech 3/18/2016 9:37 Resolved Kyle Johannes Bloomington Peter Carlson 3/18/2016 14:49 Peter Carlson Medium - 3-7 days 3/22/2016 14:39
136692 Infrastructure Group Phone Replacement 3/18/2016 9:45 New Clint Pires St. Louis Park Jason Stickler Medium - 3-7 days
136693 Service Desk VPN Connection... 3/18/2016 9:46 Resolved Carol Sorensen New Hope Peter Carlson 3/18/2016 11:40 Carol Sorensen Medium - 3-7 days 3/18/2016 12:38
136694 Service Desk Staff Augmentation 3/18/2016 9:48 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/18/2016 15:00 Scott Crocker Medium - 3-7 days 3/18/2016 9:52
136695 Network Services Active Directory Accounts 3/18/2016 9:49 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 3/22/2016 14:42 Stephanie Mellesmoen High - 2 days 3/18/2016 12:52
136696 Infrastructure Group SSP Fiber to Water Towers and Pumps 3/18/2016 9:52 New Ian Hardie South St. Paul Jack Israel 3/21/2016 15:09 Adam MaloneyProject - no specified
due date
136697 Tracker AdminCan no longer Paste into PW emails (images only, text seems to
work)3/18/2016 9:56
Pending Client
ResponseDave Schleicher LOGIS Sue Christiansen 3/29/2016 14:16 Dave Schleicher Medium - 3-7 days
136698 Network Services PluralSight Account 3/18/2016 10:28 Resolved Janelle Day LOGIS Lori Hackett 3/22/2016 10:28 Lori Hackett Medium - 3-7 days 3/22/2016 10:29
136699 RecTracPlug N Pay Account setup and testing - City of Brooklyn Center
(Josh/VSI needs to set up web site so they can test)3/18/2016 10:39 Resolved Nate Reinhardt Brooklyn Center Sue Christiansen 4/20/2016 13:26 Sue Christiansen High - 2 days 4/20/2016 13:26
136700 Utility Billing Delete infinity.link account 3/18/2016 10:57 Resolved Elissa Golden Woodbury Pat Lindquist 3/18/2016 14:46 Pat Lindquist Medium - 3-7 days 3/18/2016 14:46
136701Public Safety
DevelopmentCitations not pushing 3/18/2016 11:18 Resolved Stefan Bakken Lakeville Matt O'Brien 3/22/2016 14:51 Matt O'Brien Medium - 3-7 days 3/22/2016 14:51
136702 Utility Billing LA Cert Letters Not Showing Printed In CIS 3/18/2016 11:21 Resolved Carol Mehlhaff Lakeville Pat Lindquist 3/30/2016 8:24 Pat Lindquist Medium - 3-7 days 3/30/2016 8:24
Page 98 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136703 Infrastructure Group Install of Voice Gateways 3/18/2016 11:42 New Kevin Pikkaraine LOGIS Vu Pham Medium - 3-7 days
136704 Infrastructure Group Change to LOGIS ASA 3/18/2016 11:52 Resolved Dan Cook Eagan John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27
136705 Property Data Homestead FTP 3/18/2016 12:16 Resolved Lisa Ramsey Eden Prairie Sue Christiansen 4/5/2016 11:58 Sue Christiansen Medium - 3-7 days 4/5/2016 11:58
136706 Public Safety General Active 9-1-1 for Police Squads, Swat Team 3/18/2016 13:03 New Jeff Dulac Minnetonka Terry Hoium 3/23/2016 9:51 Terry HoiumProject - no specified
due date
136707 Infrastructure Group New device on GV-Arbitrator-SSID VLAN cannot get an IP 3/18/2016 13:12 Resolved Adam Knauer Golden Valley John Wondra 3/22/2016 8:52 John Wondra Medium - 3-7 days 3/22/2016 8:52
136708 Utility Billing Change on bill 3/18/2016 13:18 Resolved Denice Muccio-Grout Eagan Pam Kummer 3/18/2016 14:14 Pam Kummer Medium - 3-7 days 3/18/2016 14:14
136709 RecTrac [email protected] 3/18/2016 13:27 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/18/2016 15:27 Paul Norton Medium - 3-7 days 3/18/2016 15:27
136710 JDE HR/Payroll terminate ESS access 3/18/2016 13:33 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 3/18/2016 16:10 Jodie Hildestad Medium - 3-7 days 3/18/2016 16:10
136711 JDE Finance Please delete - BIDD5 3/18/2016 13:42 Resolved Brandi Aitkin Apple Valley Jill Davis 3/18/2016 16:29 Brandi Aitkin Medium - 3-7 days 3/18/2016 16:28
136712 JDE Finance Insight Budgeting 3/18/2016 13:46 Resolved Carol Gass New Hope Dave Schleicher 3/21/2016 12:59 Carol Gass Medium - 3-7 days 4/1/2016 16:06
136713 RecTrac Question about creating a Rectrac desktop shortcut on a pc. 3/18/2016 14:21 Resolved Rebecca Crass Brooklyn Center Maria Rucke 3/18/2016 15:29 Maria Rucke Medium - 3-7 days 3/18/2016 15:10
136714 JDE Finance Accum Depreciaion 3/18/2016 14:40 Resolved Angie McIntire Ramsey Dave Schleicher 3/18/2016 14:46 Angie McIntire Medium - 3-7 days 3/18/2016 14:42
136715 PIMS WI Code Enforcement PW/Engineering Notice Letters 3/18/2016 14:48 Resolved Kelsi Delbosque Willmar Judd Harper 4/11/2016 13:40 Judd Harper Medium - 3-7 days 4/11/2016 13:40
136717 JDE Finance Docuscan - when Julie Validates 3/18/2016 14:56 Resolved Brandi Aitkin Apple Valley Jill Davis 3/21/2016 10:31 Lisa Reiten Medium - 3-7 days 3/21/2016 10:27
136718 Utility Billing I would like to generate a report for meters 3/18/2016 14:57 In Progress Vicki Cullen Brooklyn Center Pam Kummer 3/18/2016 14:57 System Medium - 3-7 days
136719 PIMS WI Code Enforcement Notices 3/18/2016 15:10 Resolved Megan DeSchepper Willmar Judd Harper 5/25/2016 13:59 Judd Harper Medium - 3-7 days 5/25/2016 14:00
136720 Public Safety General ERROR MSG 3/18/2016 15:22 Resolved Trista Miller Mendota Heights John Rogers 3/21/2016 8:53 John Rogers Medium - 3-7 days 3/21/2016 8:53
136721 PIMS Potentially dangerous Request.Path value: "?" 3/18/2016 15:38 Resolved Judd Harper LOGIS Maria Rucke 5/4/2016 14:09 Maria RuckeProject - no specified
due date5/4/2016 14:09
136722 PIMS Potentially dangerous Request.Path value: ":" 3/18/2016 15:53 New Judd Harper LOGIS 3/18/2016 16:09 SystemProject - no specified
due date
136723 JDE HR/Payroll NEW HIRE & REHIRES FOR ESS PASSWORD SETUP 3/18/2016 15:55 Resolved Julie Nowlan Coon Rapids Dave Schleicher 3/28/2016 8:22 Julie Nowlan Medium - 3-7 days 3/21/2016 9:30
136724 Infrastructure Group Firewall Port Access Change Request for Golden Valley 3/18/2016 16:01 Resolved Beth Yurchisin Golden Valley John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27
136725 JDE Finance Land Fixed Asset partial sale 3/18/2016 16:18 Resolved Fran Hanson Coon Rapids Jill Davis 3/18/2016 16:34 Fran Hanson Medium - 3-7 days 3/21/2016 7:27
136726 Service Desk who/where is 156.142? 3/18/2016 17:52 Resolved Nancy Johnson Crystal Joe Rader 3/22/2016 9:23 Joe Rader Medium - 3-7 days 3/22/2016 9:23
136727 Network Services Laura Ryan unable to launch LRMS Citrix app 3/18/2016 20:29 Resolved Kyle Johannes Bloomington Brian Peterson 3/18/2016 20:32 Brian Peterson Medium - 3-7 days 3/18/2016 20:32
136728 Network Services Jarid Schmidt calling about any connect issue 3/19/2016 8:02 Resolved Jason Schmitz Lonsdale Brian Peterson 3/19/2016 8:05 Brian Peterson Medium - 3-7 days 3/19/2016 8:05
136729 JDE HR/Payroll WBL 110044 HSA EE Contribution 3/19/2016 8:21 Resolved Sandra Tauer White Bear Lake Nancy Hilary 3/19/2016 8:26 Sandra Tauer Medium - 3-7 days 3/21/2016 7:23
136730 RecTrac Activity Rosters not showing enrollment status 3/20/2016 7:58 In Progress Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:14 Sue Christiansen Medium - 3-7 days
136731 Service Desk Unity ext. 3388 3/20/2016 9:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/21/2016 8:31 Peter Carlson Medium - 3-7 days 3/21/2016 7:39
136732 Service Desk IPT Change 3/20/2016 9:31 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/22/2016 7:53 Peter Carlson Medium - 3-7 days 3/22/2016 7:53
136733 Network Services Please build and deploy PYU160321 3/21/2016 7:19 Resolved Nancy Hilary LOGIS Nolan Little 3/21/2016 8:37 Nolan Little Medium - 3-7 days 3/21/2016 8:37
136734 Public Safety Mobiles New officers logins and credentials needed - Mark Mendoza 3/21/2016 7:31 Resolved Jason Shostedt Richfield Jason Ehlers 3/22/2016 9:19 Jason Ehlers Medium - 3-7 days 3/22/2016 9:19
136735 Service Desk Restore of ED PIMS into TR PIMS 3/21/2016 7:50 Resolved Jane Watje LOGIS Peter Carlson 3/21/2016 10:35 Maria Rucke Medium - 3-7 days 3/21/2016 10:47
136736 Utility Billing Reset AD Password 3/21/2016 8:24 Resolved Valeria Leone New Hope Connie Dalsen 3/21/2016 9:20 Connie Dalsen Medium - 3-7 days 3/21/2016 9:20
136737 Network Services Quote Needed - WMF 3/21/2016 8:33Pending Client
ResponseAdam Wodtke West Metro Fire Lori Hackett 4/14/2016 14:13 Lori Hackett Medium - 3-7 days
136738 JDE Finance JDE report 3/21/2016 8:35 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/21/2016 10:11 Lisa Reiten Medium - 3-7 days 3/21/2016 10:17
136739 Service Desk Replacement Token 3/21/2016 8:38 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/21/2016 9:22 Peter Carlson Medium - 3-7 days 3/21/2016 10:23
136740 JDE HR/PayrollNeeding assistance to reprint W-2's for employees that had HSA
information missing (did not display in Box 12)3/21/2016 8:40 Resolved Sharon More South St. Paul Nikki Heinbuch 3/21/2016 14:37 Nikki Heinbuch Medium - 3-7 days 3/22/2016 8:01
136741 Utility Billing Interim Certifications Write off Help 3/21/2016 8:43 Resolved Cindy McMillen Farmington Pat Lindquist 3/30/2016 14:36 Pat Lindquist Medium - 3-7 days 3/30/2016 14:36
136742 Utility Billing I would like to clean up people in the system 3/21/2016 8:44 Resolved Vicki Cullen Brooklyn Center Pat Lindquist 3/28/2016 11:43 Pat LindquistProject - no specified
due date3/28/2016 11:43
136743 JDE Finance Tung - Payment Request - business Unit Default 3/21/2016 8:47 New Lisa Reiten Apple Valley 3/21/2016 8:47 Lisa Reiten Medium - 3-7 days
136744 Service Desk WBL: Logis Computer Maintenance 3/21/2016 8:54 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:46 Chad Remick Medium - 3-7 days 4/4/2016 9:46
136745 RecTrac Duplicate Household Report 3/21/2016 8:57 Resolved Jared Flewellen Eagan Sue Christiansen 3/21/2016 10:18 Sue Christiansen Medium - 3-7 days 3/21/2016 10:18
136746 Service Desk WBL: Logis Computer Maintenance 3/21/2016 8:57 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:44 Chad Remick Medium - 3-7 days 4/4/2016 9:45
136747 Utility Billing DELETE .LINK ACCOUNTS 3/21/2016 9:11 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/21/2016 9:30 Bridget Mehrman Medium - 3-7 days 3/21/2016 9:20
136748 RecTrac Facility Setup - Fees not showing up correctly on WebTrac 3/21/2016 9:35Pending Vendor
ResponseJared Flewellen Eagan Paul Norton 5/6/2016 10:09 Jared Flewellen Critical - 1 day
Page 99 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136749 Utility Billing pipeline newsletter 3/21/2016 9:35 Resolved Carissa Hoyt New Hope Connie Dalsen 3/21/2016 9:53 Connie Dalsen Medium - 3-7 days 3/21/2016 9:53
136750 Service Desk Nagios Access 3/21/2016 9:35 Resolved Patty Hartwig Brooklyn Center Joe Rader 3/22/2016 8:32 Joe Rader Medium - 3-7 days 3/22/2016 8:32
136751 JDE Finance PCard Statement-Attention Dave 3/21/2016 9:36 Resolved Cathy Broughten Apple Valley Dave Schleicher 3/28/2016 10:00 Brandi Aitkin Medium - 3-7 days 3/28/2016 9:39
136752 Network Services SEP 12.1-RU6-MP4 Security Patch 3/21/2016 9:50 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/23/2016 15:34 Dimitrios Hilton Medium - 3-7 days 3/23/2016 15:34
136753 Infrastructure Group PRI 0/0/0 has been bouncing since Saturday 3/21/2016 9:57 Resolved Dustin Hammond St. Louis Park Jason Stickler 3/22/2016 9:41 Jason Stickler Medium - 3-7 days 3/22/2016 9:41
136754 PIMS Homeowner having trouble pulling an ePermit 3/21/2016 9:59 Resolved Becky Mandaville Maple Grove Maria Rucke 3/21/2016 13:08 Maria Rucke Medium - 3-7 days 3/21/2016 13:08
136755 JDE Finance Tungsten 3/21/2016 10:01 New Ron Hedberg Apple Valley Jill Davis 3/21/2016 10:21 Jill Davis Medium - 3-7 days
136756 Public Safety General FW: Hennessy Ticket Writer 3/21/2016 10:02 Resolved Joanne Paul Golden Valley Jason Ehlers 3/22/2016 9:14 Jason Ehlers Medium - 3-7 days 3/22/2016 9:14
136757 PIMS Missed PIMS user meeting - Inquiring about Animal Licenses 3/21/2016 10:18 Resolved Tracy Thorstenson Crystal Maria Rucke 3/23/2016 10:37 Maria Rucke Medium - 3-7 days 3/23/2016 10:37
136758 Infrastructure Group Liq Store 1 Config Changes 3/21/2016 10:24 Resolved James Goldenstein Eden Prairie John Wondra 3/23/2016 14:27 John Wondra Medium - 3-7 days 3/23/2016 14:27
136759 Utility Billing FW: Error Submitting Payment 3/21/2016 10:27 Resolved Richfield Utility Billing Credit Richfield Pam Kummer 3/25/2016 15:35 Pam Kummer Medium - 3-7 days 3/25/2016 15:35
136760 JDE HR/Payroll Reset payroll check print due to check number 3/21/2016 10:40 Resolved Jared MartigHutchinson Utility
CommissionNancy Hilary 3/21/2016 10:40 Nancy Hilary Medium - 3-7 days 3/21/2016 10:40
136761 Utility Billing Land Use Reports 3/21/2016 10:48 Resolved Luann Sellman Coon Rapids Connie Dalsen 3/22/2016 8:16 Connie Dalsen Medium - 3-7 days 3/22/2016 8:16
136762 Service Desk Phone changes... 3/21/2016 11:26 Resolved Carol Sorensen New Hope Peter Carlson 3/28/2016 8:06 Peter Carlson Medium - 3-7 days 3/28/2016 8:06
136763 Infrastructure Group All Phones at Fire Station 2 have no dial tone 3/21/2016 11:27 Resolved John Peterson St. Louis Park Jude Giron 3/21/2016 12:06 Jude Giron Critical - 1 day 3/22/2016 7:58
136764 Service Desk Network Services 3/21/2016 11:33 Resolved John Peterson St. Louis Park Peter Carlson 3/22/2016 14:22 Peter Carlson Medium - 3-7 days 3/22/2016 14:22
136765 JDE Finance issue 3/21/2016 11:41 Resolved Dianne Nelson Coon Rapids Jill Davis 3/21/2016 12:16 Dianne Nelson Medium - 3-7 days 3/21/2016 12:45
136766 Infrastructure Group HR fax line not receiving faxes 3/21/2016 12:23 Resolved Scott Heddle St. Louis Park Jason Stickler 3/28/2016 8:44 Jason Stickler Medium - 3-7 days 3/28/2016 8:44
136767 JDE HR/Payroll New Employee - Gray 3/21/2016 12:23 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/22/2016 8:24 Denise Heimerman Medium - 3-7 days 3/21/2016 13:16
136768 Service Desk WBL: Logis Computer Maintenance 3/21/2016 12:28 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:47 Chad Remick Medium - 3-7 days 4/4/2016 9:47
136769 Network Services New Employee Checklist - Gerald Tiah 3/21/2016 12:30 Resolved Janelle Day LOGIS Lori Hackett 3/28/2016 16:07 Lori Hackett Medium - 3-7 days 3/28/2016 16:08
136770 JDE HR/Payroll ESS Username and password 3/21/2016 12:45 Resolved Jill Berger Brooklyn Center Dave Schleicher 3/21/2016 13:24 Dave Schleicher Medium - 3-7 days 3/21/2016 13:24
136771 PIMS For deletion, there is a 5716 with permits in it, thanks! 3/21/2016 12:51 Resolved Mary LaRose New Hope Maria Rucke 3/21/2016 13:06 Maria Rucke Medium - 3-7 days 3/21/2016 13:06
136772 RecTracUnable to register online - "CVV number does not match" error
(VSI Ticket #1245636) - Kelly needs to hear from PNP3/21/2016 13:34 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/20/2016 15:57 Kathy Kline Medium - 3-7 days 4/20/2016 15:57
136773 JDE Finance Small fix in FA 3/21/2016 13:43 Resolved Angie McIntire Ramsey Dave Schleicher 3/21/2016 15:08 Dave Schleicher Medium - 3-7 days 3/21/2016 14:57
136774 Infrastructure Group Fax Line Issue 3/21/2016 13:44 Resolved Judy Fradenburgh Bloomington Jason Stickler 3/22/2016 10:07 Jason Stickler Medium - 3-7 days 3/22/2016 10:07
136775 RecTracNeeds to cancel 513010_05, but wondering if they can just
change the end date instead3/21/2016 13:45 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 3/21/2016 13:53 Sue Christiansen Medium - 3-7 days 3/21/2016 13:57
136776 Network Services Expansion of Current ESXI servers 3/21/2016 14:11 New Craig Beers Minnetonka Brent Rebischke 5/12/2016 11:35 Brent Rebischke Medium - 3-7 days
136777 Network Services quote RAM for Minnetonka 3/21/2016 14:12 Resolved Craig Beers Minnetonka Lori Hackett 3/31/2016 15:27 Lori Hackett Medium - 3-7 days 3/31/2016 15:27
136778 Infrastructure Group RE: Removing components from EPLS1-ASR and EP-CSR 3/21/2016 14:30 Resolved James Goldenstein Eden Prairie John Wondra 3/21/2016 14:43 John Wondra Medium - 3-7 days 3/21/2016 14:43
136782 Infrastructure Group Phone DHCP issue 3/21/2016 14:36 Resolved Shawn Rung Coon Rapids Jason Stickler 3/22/2016 14:49 Jason Stickler Medium - 3-7 days 3/22/2016 14:49
136783 JDE HR/Payroll Auditors disagree with tax amounts - EE 119581 3/21/2016 14:57 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/21/2016 16:03 Nikki Heinbuch Medium - 3-7 days 3/22/2016 7:57
136784 JDE HR/PayrollI have forgotten my password, please reset the password for: **
djohnson8 **3/21/2016 14:59 Resolved Doug Johnson Coon Rapids Dave Schleicher 3/21/2016 15:06 Doug Johnson Medium - 3-7 days 3/21/2016 15:01
136785 Network Services Activity Directory Accounts 3/21/2016 15:09 Resolved Jean Driscoll Rosemount Peter Carlson 3/25/2016 13:14 Peter Carlson High - 2 days 3/25/2016 13:14
136786 JDE Finance Docuscan BatchId: BIDF2 3/21/2016 15:19 Resolved Julie Carlson Apple Valley Jill Davis 3/21/2016 15:23 Jill Davis Critical - 1 day 3/21/2016 15:23
136787 RecTrac#2 PRIORITY: St. Louis Park Pool Passes (follow-on from Inc.
136473) - (VSI Ticket #1261374)3/21/2016 15:47 Resolved Caroline Voss St. Louis Park Sue Christiansen 4/19/2016 10:19 Rick Stevens High - 2 days 4/19/2016 10:17
136788 PIMS
Edina - AVOLVE - Change process for populating the
ProjectCreatorService table to include new requested fields from
permit
3/21/2016 15:47 Ready for Release David Fisher Edina Maria Rucke 5/26/2016 16:29 Lonnie Rolf Medium - 3-7 days 5/23/2016 8:31
136789 Service Desk Phone setup 3/21/2016 15:51 Resolved Dean Busch Robbinsdale Peter Carlson 4/1/2016 9:21 Dean Busch Medium - 3-7 days 4/6/2016 8:21
136790 Infrastructure Group New Hope DataMaster Connection Issues 3/21/2016 16:58 Resolved Marco Padilla New Hope John Wondra 3/25/2016 15:59 John Wondra Medium - 3-7 days 3/25/2016 15:59
136791 RecTracProblems with the camera and taking photos in RecTrac (BC has
been working with Josh/VSI)3/21/2016 17:04 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/11/2016 10:54 Sue Christiansen Medium - 3-7 days 4/11/2016 10:54
136792 JDE Finance RO - Hubble 3/22/2016 7:00Pending Client
ResponseLarry Jacobson Robbinsdale Dave Schleicher 3/22/2016 8:45 Larry Jacobson Medium - 3-7 days
136793 Network Services eant-as2 fan is failing 3/22/2016 7:54 Resolved Josh Wilske Eagan Adam Maloney 4/4/2016 8:52 Adam Maloney Medium - 3-7 days 4/4/2016 8:52
136794 JDE HR/Payroll Terminate ESS access 3/22/2016 8:09 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/22/2016 8:31 Dave Schleicher Medium - 3-7 days 3/22/2016 8:31
136795 Service Desk Remove Rich from "LO Police BI Query Support" 3/22/2016 8:14 Resolved Rich Sonenblum LOGIS Peter Carlson 3/22/2016 14:57 Peter Carlson Medium - 3-7 days 3/22/2016 14:57
Page 100 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136796 JDE Finance proxy 3/22/2016 8:20 Resolved Lisa Reiten Apple Valley Jill Davis 4/6/2016 8:29 Jill Davis Medium - 3-7 days 4/6/2016 10:20
136797 Systems Group RCECC ESXI Server need Workstation VLAN for VDI 3/22/2016 8:22 Resolved John Paulsen LOGIS John Paulsen 4/18/2016 9:35 John Paulsen High - 2 days 4/18/2016 9:35
136799 Network Services CommVault Hardware Order - additions to existing 3/22/2016 8:24 Pending Equipment Janelle Day LOGIS Lori Hackett 5/23/2016 15:15 Lori Hackett Medium - 3-7 days
136800 Network ServicesImplementation of CommVault Hardware Order - additions to
existing3/22/2016 8:26 Pending Equipment Janelle Day LOGIS Scott Crocker 5/6/2016 15:04 Scott Crocker Medium - 3-7 days
136801 Network ServicesNeed R04110ZA_xxIIS0001.xml set up for Farmington &
Brooklyn Center for Tungsten (DocuSphere)3/22/2016 8:32 Resolved Dave Schleicher LOGIS John Paulsen 5/9/2016 14:56 John Paulsen Medium - 3-7 days 5/9/2016 14:56
136802 PIMS Reset PIMS password 3/22/2016 8:40 Resolved Adam Knauer Golden Valley Judd Harper 3/22/2016 10:30 Judd Harper High - 2 days 3/22/2016 10:30
136803 Network Services Election Call Center Setup - Go Live Apr 15 3/22/2016 8:51 Resolved Paul Schweisthal Maple Grove Jude Giron 4/15/2016 9:51 Paul Schweisthal Medium - 8-14 days 4/15/2016 13:52
136804 Service Desk City Hall caller input for MVL needs updating 3/22/2016 8:53 Resolved Kim Mabel Richfield Joe Rader 3/28/2016 8:34 Joe Rader Medium - 3-7 days 3/28/2016 8:34
136805 JDE HR/Payroll FW: Mark Fairchild 3/22/2016 8:56 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 3/31/2016 11:55 Nikki Heinbuch Medium - 3-7 days 4/4/2016 11:19
136806 PIMS Comments on License 3/22/2016 9:07 Resolved Shirley Johnson South St. Paul Judd Harper 3/28/2016 9:23 Judd Harper Critical - 1 day 3/28/2016 9:23
136807 JDE Finance FileZilla and CIS Login Issues 3/22/2016 9:11 Resolved Kyle Sawyer Edina Jill Davis 3/22/2016 10:03 Kyle Sawyer Medium - 3-7 days 3/22/2016 10:03
136808 Infrastructure Group GV - Brookview fiber relocation and extension into building 3/22/2016 9:13 In Progress Beth Yurchisin Golden Valley Jack Israel 3/24/2016 9:40 Jack IsraelProject - no specified
due date
136809 Public Safety Mobiles TicketWriter from Desk 3/22/2016 9:14 Resolved Stefan Bakken Lakeville Jason Ehlers 4/18/2016 8:42 Jason Ehlers Medium - 3-7 days 4/18/2016 8:42
136810 PIMS New house electrical code - PIMS 3/22/2016 9:18 Resolved Mary LaRose New Hope Maria Rucke 3/30/2016 11:07 Maria Rucke Medium - 3-7 days 3/30/2016 11:07
136811 JDE HR/Payroll interims 3/22/2016 9:18 Resolved Greg Moeller Crystal Nikki Heinbuch 3/22/2016 9:32 Nikki Heinbuch Medium - 3-7 days 3/22/2016 9:45
136812 JDE HR/Payroll ESS Pay Period End Date 3/22/2016 9:19 Resolved Patti Kent Shakopee Dave Schleicher 3/22/2016 10:03 Patti Kent Medium - 3-7 days 3/22/2016 9:46
136813 Service DeskPPS Database - Redirected restore to disk - Rochester database
from CITY - last full backup3/22/2016 9:28 Resolved Lonnie Rolf LOGIS Scott Crocker 3/22/2016 9:47 Scott Crocker Medium - 3-7 days 3/22/2016 9:47
136814 Utility BillingLink Replacement - Maple Grove - Retrieve Bill Image through
API is not working3/22/2016 9:29 In Progress Logis Internal LOGIS Pam Kummer 3/25/2016 13:16 Lonnie Rolf High - 2 days
136815 Utility Billing New Rates for 2016 on utility bills 3/22/2016 9:31 Resolved Deb Montilino St. Louis Park Connie Dalsen 3/25/2016 15:56 Connie Dalsen Medium - 3-7 days 3/25/2016 15:56
136816 Infrastructure Group SSH from server and VPN 3/22/2016 9:33 Resolved Matt Henning Maple Grove John Wondra 3/31/2016 9:55 John Wondra Medium - 3-7 days 3/31/2016 9:55
136817 RecTrac Copy Fees in Multiple Bookings 3/22/2016 9:34 In Progress Jared Flewellen Eagan Paul Norton 4/29/2016 11:47 Paul Norton Critical - 1 day
136818 Utility Billing Class Not Licensed for Use Errors on W7 PC's 3/22/2016 9:41 Resolved Sue WinterHutchinson Utility
CommissionConnie Dalsen 3/22/2016 10:39 Connie Dalsen Medium - 3-7 days 3/22/2016 10:39
136819 Special Assessments RH- deferred assessment 3/22/2016 9:43 In Progress Eileen Schneider Rochester Norb Vossen 3/22/2016 10:14 Norb Vossen Medium - 3-7 days
136820 Systems Group Water reading software no longer working 3/22/2016 10:18 Resolved Beth Yurchisin Golden Valley Brian Peterson 3/22/2016 11:25 Brian Peterson Medium - 3-7 days 3/22/2016 10:27
136821 JDE Finance Hubble reports 3/22/2016 10:19 Resolved Larry Jacobson Robbinsdale Dave Schleicher 3/22/2016 10:53 Dave Schleicher Medium - 3-7 days 4/1/2016 11:29
136822 Infrastructure Group NEW RevTrak portal unreachable by PCI network 3/22/2016 10:23 Resolved Roger Anderson Hutchinson John Wondra 5/2/2016 9:35 John Wondra Critical - 1 day 5/2/2016 9:35
136823 Network Services New Email Address for eProperty 3/22/2016 10:35 Resolved Holly Amundson LOGIS Joe Rader 3/23/2016 8:57 Joe Rader Medium - 3-7 days 3/23/2016 8:57
136824 PIMS Needs payment fixed for License 783 3/22/2016 10:55 Resolved Jessica Mitchell Richfield Sue Christiansen 3/22/2016 11:37 Sue Christiansen Medium - 3-7 days 3/22/2016 11:37
136825 JDE Finance JDE 3/22/2016 10:58 Resolved Lisa Reiten Apple Valley Jill Davis 3/22/2016 16:01 Jill Davis Medium - 3-7 days 3/22/2016 14:29
136826 Systems Group Entrust SSL certificate renewals 3/22/2016 10:59 New Janelle Day LOGIS Jeff Sibell 3/22/2016 11:03 Janelle Day Medium - 3-7 days
136827 Service Desk Network services please setup 2 new officers with entrust tokens 3/22/2016 11:03 Resolved Jason Shostedt Richfield Peter Carlson 3/22/2016 13:37 Peter Carlson Medium - 3-7 days 3/22/2016 13:38
136828 Service Desk Disable Janet Ewer 3/22/2016 11:04 Resolved Nikki Farrow St. Louis Park Joe Rader 3/22/2016 15:01 Sue Christiansen Medium - 3-7 days 3/22/2016 12:29
136829 Systems Group Accessing a website database 3/22/2016 11:31 Resolved Trevor Stewart Lakeville John Paulsen 3/22/2016 12:15 John Paulsen Medium - 3-7 days 3/22/2016 12:15
136830 Systems Group Fwd: Websites can't get to 3/22/2016 11:34 Resolved Jayson Solberg Rosemount Jeff Sibell 3/23/2016 13:53 Jeff Sibell Medium - 3-7 days 3/23/2016 13:53
136831 RecTrac can't add a picnic shelter to the super grid 3/22/2016 11:46 Resolved Dan Mueller Crystal Paul Norton 3/22/2016 16:10 Paul Norton Critical - 1 day 3/22/2016 16:14
136832 RecTrac
Error when entering data in sales TouchScreen: SYSTEM
ERROR: lkreis record 11902236 not locked (435) - VSI Ticket
#1245898
3/22/2016 11:56 Resolved Kris Ryan Maple Grove Sue Christiansen 3/28/2016 15:06 Mike Logue Medium - 3-7 days 3/28/2016 15:02
136833 JDE HR/Payroll update to plan option rates 3/22/2016 11:56 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 3/22/2016 14:33 Nikki Heinbuch Medium - 3-7 days 3/22/2016 14:43
136834 Property Data ED - SSN FTP 3/22/2016 11:56 Resolved Sandra Arciniega Edina Norb Vossen 3/22/2016 13:02 Norb Vossen Medium - 3-7 days 3/22/2016 13:02
136835 Service Desk Pop-up alert and possible bogus support number 3/22/2016 12:10 Resolved Connie Anderson White Bear Lake Joe Rader 3/22/2016 12:32 Joe Rader Medium - 3-7 days 3/22/2016 12:18
136836 JDE Finance DocuSphere Workflow - Process Instance Error 3/22/2016 12:46 Resolved DocuSphere Workflow System LOGIS Jill Davis 3/22/2016 12:49 Jill Davis Medium - 3-7 days 3/22/2016 12:49
136837 Infrastructure Group Open port 8090 between job and app servers to web server 3/22/2016 13:07 Resolved Clint Pires St. Louis Park John Wondra 3/30/2016 9:09 John Wondra Medium - 3-7 days 3/30/2016 9:09
136838 Infrastructure Group Access to CAPRS (Minneapolis PD Records) 3/22/2016 13:10 Resolved Kyle Johannes Bloomington John Wondra 3/24/2016 13:24 John Wondra High - 2 days 3/24/2016 13:23
136839 Utility Billing Re-applying Certification Amounts to Correct Account 3/22/2016 13:14 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/22/2016 15:30 Connie Dalsen Medium - 3-7 days 3/22/2016 15:30
Page 101 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136840 Service Desk Logis Logo on Training Room PCs 3/22/2016 13:41 Resolved Jane Watje LOGIS Joe Rader 4/25/2016 8:33 Joe RaderProject - no specified
due date4/25/2016 8:33
136841 Training Training on PW permit 3/22/2016 13:43 Resolved Carter Schulze Edina Jane Watje 3/22/2016 13:46 Jane Watje Medium - 3-7 days 3/22/2016 13:46
136842 PIMS PIMS login and over the phone help? 3/22/2016 13:44 Resolved Rachel Romansky Shakopee Maria Rucke 5/3/2016 16:25 Maria Rucke Medium - 3-7 days 5/3/2016 16:25
136843 Network Services Apply New WebEx Audio Licenses 3/22/2016 13:45 Resolved Kevin Pikkaraine LOGIS Jude Giron 4/15/2016 13:52 Jude Giron Medium - 3-7 days 4/15/2016 13:52
136844 JDE Finance Can not sign in the Hubble 3/22/2016 13:58 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/22/2016 15:42 Dave Schleicher Medium - 3-7 days 3/22/2016 15:42
136845 JDE HR/Payroll WWW.JDEESS.LOGIS.ORG 3/22/2016 14:08 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 3/31/2016 8:26 Dave Schleicher Medium - 3-7 days 3/31/2016 8:26
136846 Systems Group Install of Insight/Hubble 3/22/2016 14:09 Resolved John Peterson St. Louis Park John Paulsen 4/5/2016 8:10 John Peterson Medium - 3-7 days 4/5/2016 12:41
136847 JDE HR/Payroll EMPLOYEE NAMES & IDS, SUGGESTED DELEGATES 3/22/2016 14:20 New Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 4/13/2016 12:27 Jenny Hildebrandt Medium - 3-7 days
136848 Utility Billing Winter Quarter Comparison 3/22/2016 14:21 Resolved Amy Dierkhising Maple Grove Connie Dalsen 3/22/2016 15:39 Connie Dalsen Medium - 3-7 days 3/22/2016 15:39
136849 JDE HR/Payroll Employee Code Options 3/22/2016 14:21 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 3/24/2016 11:41 Pat Vinje Medium - 3-7 days 3/31/2016 12:35
136850 Utility Billing New AD/CIS Infinity Profile 3/22/2016 14:40 Resolved Larry Jacobson Robbinsdale Connie Dalsen 3/23/2016 8:51 Connie Dalsen Medium - 3-7 days 3/23/2016 8:51
136851 Utility Billing Recurring Credit Cards 3/22/2016 14:46 Resolved Fiona Golden Minnetonka Connie Dalsen 3/29/2016 14:47 Connie Dalsen Medium - 3-7 days 3/29/2016 14:47
136852 JDE Finance Fixed asset split 3/22/2016 14:48 Resolved Fran Hanson Coon Rapids Jill Davis 3/22/2016 16:24 Jill Davis Medium - 3-7 days 4/22/2016 12:54
136853 Network Services password 3/22/2016 14:53 Resolved Kim Henning Mendota Heights Peter Carlson 3/23/2016 8:54 Kim Henning Medium - 3-7 days 3/23/2016 10:35
136854 Service Desk LOGIS AD Password Reset 3/22/2016 14:55 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 8:39 Peter Carlson Medium - 3-7 days 3/23/2016 8:39
136855 Service Desk Monitors - NWCT 3/22/2016 14:58 Resolved Shawn Christie NWCT Lori Hackett 3/29/2016 14:19 Lori Hackett Medium - 3-7 days 3/29/2016 14:20
136856 Network Services New RO AD Account 3/22/2016 14:59 Resolved Connie Dalsen LOGIS Peter Carlson 3/22/2016 15:34 Connie Dalsen Medium - 3-7 days 3/23/2016 8:39
136857 Network Services Monitors - NWCT 3/22/2016 15:05 Resolved Shawn Christie NWCT Lori Hackett 3/23/2016 8:50 Lori Hackett Medium - 3-7 days 3/23/2016 8:51
136858 Special Assessments SA#140432 Ready to be sent to Dakota County 3/22/2016 15:07 Resolved Tracy Geise Farmington Norb Vossen 4/28/2016 12:00 Norb Vossen Medium - 3-7 days 4/28/2016 12:00
136859 RecTrac Customer cannot register for a camp on-line 3/22/2016 15:14 Resolved Carrie Mandler St. Louis Park Paul Norton 3/22/2016 15:55 Paul Norton Critical - 1 day 3/22/2016 15:56
136860 RecTracNeeds a report that shows the activity or activity section along
with the GL account number that was selected for that class3/22/2016 15:20 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/24/2016 11:37 Sue Christiansen Medium - 3-7 days 3/24/2016 11:37
136861 PIMS Accepting Credit Cards for permits over the counter 3/22/2016 15:32 Resolved Julie Bokusky Richfield Maria Rucke 3/23/2016 9:25 Maria Rucke Medium - 3-7 days 3/23/2016 9:25
136862 RecTracLisa Jost is requesting some help in figuring out Household
Transfer/Merge3/22/2016 15:38 Resolved Lisa Jost Maple Grove Paul Norton 4/11/2016 9:43 Sue Christiansen Medium - 3-7 days 4/11/2016 9:49
136863 RecTracCredit Card Issues - needs a better understanding of what can
go wrong, and what can be done3/22/2016 16:11 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/24/2016 11:48 Sue Christiansen Medium - 3-7 days 3/24/2016 11:48
136864 Service Desk Phone System Change 3/22/2016 16:24 Resolved John Peterson St. Louis Park Joe Rader 3/28/2016 8:33 Joe Rader Medium - 3-7 days 3/28/2016 8:33
136865 JDE HR/Payroll Labor Distribution Report 3/22/2016 16:28 Resolved Patti Kent Shakopee Dave Schleicher 3/23/2016 8:47 Patti Kent Medium - 3-7 days 3/23/2016 8:56
136867 JDE HR/Payroll New Deduction 3/22/2016 17:58 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 3/23/2016 13:23 Lois Spear Medium - 3-7 days 3/23/2016 13:24
136868 JDE Finance A/P Reports 3/22/2016 18:56 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 4/22/2016 11:42 Nick Bishop Medium - 3-7 days 4/22/2016 12:44
136869 Infrastructure Group Please open port 3/22/2016 21:53 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 4/5/2016 7:36 Adam Maloney Medium - 3-7 days 4/5/2016 7:36
136870 JDE HR/Payroll Oracle Account 3/23/2016 4:29 Resolved Jon Sanders White Bear Lake Dave Schleicher 3/23/2016 12:43 Sandra Tauer Medium - 3-7 days 3/23/2016 12:42
136872 Network Services Install Adobe Reader on Citrix Servers 3/23/2016 7:40 Resolved Renee Hosch LOGIS Peter Carlson 3/23/2016 9:42 Peter Carlson Medium - 3-7 days 3/25/2016 10:58
136873Public Safety
DevelopmentSchedule Delivery of CRT Reports 3/23/2016 7:59 New Diane Bastyr Lakeville John Rogers 3/23/2016 7:59 Diane Bastyr Medium - 3-7 days
136874 JDE Finance JDE - AP to GL balancing 3/23/2016 8:02 New Lisa Reiten Apple Valley Jill Davis 4/22/2016 12:49 Jill Davis Medium - 3-7 days
136875 Network Services Change WBAdministrator Password 3/23/2016 8:05 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:05 Chad Remick Medium - 3-7 days 4/4/2016 9:06
136876 RecTrac payment in plug n pay but not rectrac 3/23/2016 8:37 Resolved Arlene Frie Robbinsdale Sue Christiansen 3/24/2016 10:36 Arlene Frie Medium - 3-7 days 3/24/2016 7:23
136877 Infrastructure Group Block Dropbox IP space for all Minnetonka city networks at ASA 3/23/2016 8:38 Resolved Patty Latham Minnetonka Adam Maloney 4/6/2016 10:33 Adam Maloney Medium - 3-7 days 4/6/2016 10:33
136878 JDE HR/Payroll New Hire for ESS Password setup 3/23/2016 8:41 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 3/23/2016 9:09 Laurie Tornquist Medium - 3-7 days 3/23/2016 9:07
136879 RecTracOnline account setup - customers are duplicating household
members (VSI Ticket #1273890)3/23/2016 8:52 In Progress Kelly O'Dea Minnetonka Sue Christiansen 5/31/2016 8:02 Cory Socha Medium - 3-7 days
136880 RecTrac Adding to SuperGrid 3/23/2016 8:53 Resolved Jane Ottum Lakeville Paul Norton 3/23/2016 14:22 Paul Norton Medium - 3-7 days 3/23/2016 14:22
136881 Service Desk Fwd: LOGIS 3/23/2016 9:00 Resolved Jason Fredrickson Ramsey Peter Carlson 3/23/2016 10:06 Peter Carlson Medium - 3-7 days 3/23/2016 10:38
136882 JDE HR/Payroll Tax History Integrity Report - EE 143779 & 127313 3/23/2016 9:06 Resolved Gina Dwyer Eagan Nikki Heinbuch 3/23/2016 9:58 Gina Dwyer Medium - 3-7 days 3/23/2016 10:11
Page 102 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136883 PIMS St. Louis Park RPZ letters 3/23/2016 9:07 Resolved Ann Boettcher St. Louis Park Judd Harper 5/25/2016 14:52 Judd Harper Medium - 3-7 days 5/25/2016 14:53
136884 JDE HR/Payroll Security Report 3/23/2016 9:09 Resolved Renee Korts Maple Grove Dave Schleicher 3/23/2016 9:25 Dave Schleicher Medium - 3-7 days 3/23/2016 9:25
136885 JDE HR/Payroll Remove ESS access for termed employee 3/23/2016 9:10 Resolved Gina Dwyer Eagan Dave Schleicher 3/23/2016 9:22 Dave Schleicher Medium - 3-7 days 3/23/2016 9:22
136886 PIMS FW: PDS- Business License 3/23/2016 9:10 Resolved Cory Bultema St. Louis Park Judd Harper 3/23/2016 9:57 Judd Harper Medium - 3-7 days 3/23/2016 9:57
136887 PIMS PIMS - dog license module 3/23/2016 9:40 Resolved Kris Fletcher Crystal Maria Rucke 4/7/2016 14:18 Maria Rucke Medium - 3-7 days 4/7/2016 14:18
136888 Utility Billing STATE TESTNG FEE 3/23/2016 9:41 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/23/2016 10:03 Connie Dalsen Medium - 3-7 days 3/23/2016 10:03
136889 Service Desk Nagios Notifications for City of Ramsey website 3/23/2016 9:56 Resolved Jason Fredrickson Ramsey Joe Rader 3/23/2016 11:39 Joe Rader Medium - 3-7 days 3/23/2016 11:39
136890 Infrastructure Group Conference Room Presentation System 3/23/2016 10:09Pending Client
ResponseSally Morton Richfield Adam Maloney 5/16/2016 11:57 Adam Maloney Medium - 3-7 days
136891 Public Safety Mobiles Richfield Citations that did not reach Hennepin County 3/23/2016 10:16 Resolved Natalie Johnson Richfield John Nichols 4/6/2016 9:31 John Nichols Medium - 3-7 days 4/6/2016 9:31
136892Public Safety
DevelopmentBI Web Report change - Rental Property CFS 3/23/2016 10:36 Resolved Jean Welle South St. Paul John Rogers 3/24/2016 9:26 John Rogers Medium - 3-7 days 3/24/2016 9:26
136893 RecTrac question on POS ticket sales 3/23/2016 10:37 Resolved Arlene Frie Robbinsdale Paul Norton 4/7/2016 8:58 Pam Schmitz Medium - 3-7 days 4/6/2016 15:45
136894 Network Services Please build and deploy DVU160323 and refresh DD 3/23/2016 10:43 Resolved Nancy Hilary LOGIS Nolan Little 3/23/2016 11:21 Nolan Little Medium - 3-7 days 3/23/2016 11:21
136895 Service Desk rce_cad_rms.rc-ecc.org/Disks is WARNING 3/23/2016 10:47 Resolved Joe Rader LOGIS Chad Remick 3/25/2016 15:04 Chad Remick Medium - 3-7 days 3/25/2016 15:14
136896 PIMS ePermits Logo 3/23/2016 10:47 Resolved Katy Hauan Ramsey Maria Rucke 3/23/2016 13:04 Maria Rucke Medium - 3-7 days 3/23/2016 13:04
136897 PIMSLOGIS - PIMS --- Aaron Menza - Eagan North Treatment Facility -
-- 3/23/2016 11:00 Resolved Ron Waara Eagan Judd Harper 3/23/2016 13:00 Dan Cook Medium - 3-7 days 3/23/2016 12:59
136898 Systems Group MVTA-MAIL drive D 1 GB free 3/23/2016 11:03 Resolved Tyre FantMinnesota Transit
AuthorityBrian Peterson 4/20/2016 11:46 Brian Peterson Medium - 3-7 days 4/20/2016 10:18
136899 Network Services Prep RO aWare server 3/23/2016 11:03 Resolved Dean Busch Robbinsdale Jason Stickler 4/25/2016 15:49 Jason Stickler Medium - 3-7 days 4/25/2016 15:49
136900 PIMSPIMS Enhancement - Please add hierarchy or rank function to
Inspectors for eScheduling3/23/2016 11:15 New Mallory Holmen Brooklyn Center 3/23/2016 11:21 System
Project - no specified
due date
136901 RecTracThe system allowed to register online for Boot Camp (W2204-A)
at $0. All other registrations had to pay.3/23/2016 11:36 New Sheila Van Sloun Golden Valley Sue Christiansen 4/13/2016 9:04 Sue Christiansen Medium - 3-7 days
136902 Network Services Please install Tungsten Workflow Laserfiche Agent 1.0.0.2 3/23/2016 11:37 Resolved Dave Schleicher LOGIS John Paulsen 3/24/2016 8:47 John Paulsen Medium - 3-7 days 3/24/2016 8:47
136903Public Safety
DevelopmentTTRMS - create master person history report 3/23/2016 11:40 New John Rogers LOGIS John Rogers
Project - no specified
due date
136904Public Safety
DevelopmentTTRMS - Create all contact report 3/23/2016 11:41 New John Rogers LOGIS John Rogers Medium - 3-7 days
136905Public Safety
DevelopmentTTRMS - Create criminal history report 3/23/2016 11:44 New John Rogers LOGIS John Rogers Medium - 3-7 days
136906 JDE HR/Payroll Employee Termination 3/23/2016 11:50 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 3/23/2016 14:11 Jenny Hildebrandt Medium - 3-7 days 3/23/2016 14:07
136907 PIMS Mailing to "Licensed Location" 3/23/2016 11:54 Resolved Shirley Johnson South St. Paul Maria Rucke 3/23/2016 13:04 Shirley Johnson Medium - 3-7 days 3/23/2016 13:04
136908 Utility Billing WAV - Cycle 2 WA & SE 3/23/2016 11:56 Resolved Joe Gibbs Eagan Pam Kummer 5/18/2016 7:16 Pam Kummer Medium - 3-7 days 5/18/2016 7:16
136909 Service Desk New VPN User 3/23/2016 11:58 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 12:09 Peter Carlson Medium - 3-7 days 3/25/2016 10:58
136910 Service Desk VPN Move 3/23/2016 12:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 3/23/2016 13:57 Peter Carlson Medium - 3-7 days 3/25/2016 9:41
136911 JDE Finance Fixed Assets 3/23/2016 12:19 Resolved Dianne Nelson Coon Rapids Dave Schleicher 3/24/2016 11:03 Fran Hanson Medium - 3-7 days 3/23/2016 16:00
136912 Systems Group 2016 Server Replacements 3/23/2016 12:42Pending
MiscellaneousRob Boerboom Farmington Brian Peterson 4/20/2016 15:53 Brian Peterson Medium - 3-7 days
136914 Service Desk West St. Paul PD - Jon Forsberg - Needs AD account reactivated 3/23/2016 13:04 Resolved Jon Forsberg West St. Paul Peter Carlson 3/23/2016 14:46 Peter Carlson Medium - 3-7 days 3/23/2016 15:35
136915 Network Services Order of Quick Start Implementation from Websense 3/23/2016 13:42 Resolved Janelle Day LOGIS Lori Hackett 4/11/2016 8:17 Lori Hackett Medium - 3-7 days 4/11/2016 8:17
136916 Systems Group New Account for Tritech RMS CIBRS interface 3/23/2016 13:58 Resolved Matt O'Brien LOGIS Brian Peterson 3/25/2016 10:05 Brian Peterson Medium - 3-7 days 3/25/2016 10:05
136917 JDE HR/Payroll YE Payroll Step - Update Employee Age / Supp Life 3/23/2016 14:07 New Shari Rains New Hope Nancy Hilary 3/30/2016 14:32 Eve Lomaistro Medium - 3-7 days
136918 Utility Billing Woodbury - Open Billing Dates 3/23/2016 14:08 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/23/2016 15:55 Connie Dalsen Medium - 3-7 days 3/23/2016 15:55
136919 JDE HR/Payroll Why Showing Dupl on Salary History Report? 3/23/2016 14:29 Resolved Wanita Williams Golden Valley Nancy Hilary 3/30/2016 8:42 Nancy Hilary Medium - 3-7 days 3/30/2016 6:44
136920 Utility Billing DELETE .LINK ACCOUNT 3/23/2016 14:36 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/24/2016 9:46 Connie Dalsen Medium - 3-7 days 3/23/2016 14:48
136921 PIMS More PIMS users 3/23/2016 14:42 Resolved Nathan Ehlers Apple Valley Maria Rucke 3/23/2016 15:39 Maria Rucke Medium - 3-7 days 3/23/2016 15:39
136922 RecTrac Preschool School Year set up 3/23/2016 14:45 Resolved Holly Champlin Eagan Paul Norton 4/7/2016 10:56 Ross Tenaglia Critical - 1 day 4/7/2016 10:55
136923 JDE HR/Payroll Accruals not appearing on Leave Accrual Report 3/23/2016 14:51 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/4/2016 9:21 Nikki Heinbuch Medium - 3-7 days 4/4/2016 12:17
136924 JDE Finance proxy 3/23/2016 15:03 New Lisa Reiten Apple Valley Jill Davis 3/30/2016 8:15 Jill Davis Medium - 3-7 days
136925 Network Services SEPM Security Issues SYM16-003 3/23/2016 15:09 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 3/23/2016 15:33 Dimitrios Hilton Medium - 3-7 days 3/23/2016 15:33
Page 103 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136926 Infrastructure Group New Print Server Access List changes 3/23/2016 15:22 Resolved Ryan Browning Edina 3/23/2016 15:50 Ryan Browning Medium - 3-7 days 3/23/2016 15:50
136927 PIMS Needed assistance disabling a permit in ePermits 3/23/2016 15:27 Resolved Penny Stewart Apple Valley Maria Rucke 3/23/2016 15:38 Maria Rucke Medium - 3-7 days 3/23/2016 15:38
136928 PIMS Contractor having problems pulling an ePermit 3/23/2016 15:39 Resolved Shannon Dietrich Golden Valley Judd Harper 3/23/2016 15:55 Judd Harper Medium - 3-7 days 3/23/2016 15:55
136929 RecTracLakeville: Problems with fees not coming out correctly in pattern
reservations3/23/2016 15:52 Resolved Patty Dexter Lakeville Paul Norton 3/23/2016 15:54 Paul Norton Medium - 3-7 days 3/23/2016 15:55
136930 Property Data HS FTP for Mtka 3/23/2016 15:55 Resolved Denise Ostlund Minnetonka Norb Vossen 3/23/2016 16:12 Norb Vossen Medium - 3-7 days 3/23/2016 16:12
136931 PIMS RPZ Notices 3/23/2016 15:59 Resolved Jackie Onischuk Edina Maria Rucke 5/5/2016 6:22 Maria Rucke Medium - 3-7 days 5/5/2016 6:22
136932 PIMS Report of RPZ contacts 3/23/2016 16:03 Resolved Jackie Onischuk Edina Maria Rucke 5/3/2016 17:43 Maria Rucke Medium - 3-7 days 5/3/2016 17:43
136933 JDE HR/Payroll New Employee - Antonson 3/23/2016 16:10 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/25/2016 8:15 Dave Schleicher Medium - 3-7 days 3/25/2016 8:16
136934 PIMS Report of Last actual test date 3/23/2016 16:10 Resolved Jackie Onischuk Edina Maria Rucke 5/3/2016 17:42 Maria Rucke Medium - 3-7 days 5/3/2016 17:42
136935 Service Desk VPN 3/23/2016 16:20 Resolved Nathan Beran New Ulm Peter Carlson 4/12/2016 12:59 Peter Carlson Medium - 3-7 days 4/12/2016 12:58
136936 Service Desk Delete SSNs from MAC data in TR 3/23/2016 16:21 Resolved Jane Watje LOGIS Peter Carlson 3/24/2016 8:45 Judd Harper Medium - 3-7 days 3/24/2016 8:45
136937 Infrastructure Group System Center 2012 R2 server to mobiles 3/23/2016 16:38 Resolved Jayson Solberg Rosemount John Wondra 4/18/2016 11:34 John Wondra Medium - 3-7 days 4/18/2016 11:34
136938 JDE HR/Payroll QUESTION - PERA GASB 68 3/23/2016 17:18 Resolved Fran Hanson Coon Rapids Nancy Hilary 3/24/2016 8:20 Nancy Hilary Medium - 3-7 days 4/4/2016 9:33
136939 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/24/2016 6:14 Resolved Eric Scovil Minnetonka Dave Schleicher 3/24/2016 9:17 Eric Scovil Medium - 3-7 days 3/24/2016 7:24
136940 JDE HR/Payroll Ramsey's 1095-Cs 3/24/2016 6:50Pending Client
ResponseColleen Lasher Ramsey Nancy Hilary 3/24/2016 8:33 Nancy Hilary Medium - 3-7 days
136941 RecTrac Installment Billing 3/24/2016 7:43 Resolved Jared Flewellen Eagan Paul Norton 4/7/2016 10:57 Ray Jozwiak Critical - 1 day 4/7/2016 10:57
136942 Special Assessments St_Paul_Service_Charge_Invoices_ROW_2013.rpt 3/24/2016 7:56 Client to Test Lynn Moser St. Paul Sue Christiansen 3/24/2016 8:12 Sue Christiansen Medium - 3-7 days
136943 Service Desk WBL: LOGIS request 3/24/2016 8:04 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:38 Chad Remick Medium - 3-7 days 4/4/2016 9:38
136944 Service Desk WBL: Fire Dept. New Employees 3/24/2016 8:05 Resolved Don Rambow White Bear Lake Chad Remick 3/29/2016 13:20 Chad Remick Medium - 3-7 days 4/4/2016 9:00
136945 JDE HR/Payroll Term ESS access 3/24/2016 8:16 Resolved Carrie Person Edina Dave Schleicher 3/25/2016 7:15 Dave Schleicher Medium - 3-7 days 3/25/2016 7:15
136946 JDE HR/Payroll Password reset 3/24/2016 8:17 Resolved Carrie Person Edina Dave Schleicher 3/24/2016 10:07 System Medium - 3-7 days 3/24/2016 8:51
136948 Property Data SL - Taxpayer Inquiry Parameters questions 3/24/2016 8:29 Resolved Deb Lynch St. Louis Park Norb Vossen 3/24/2016 8:42 Norb Vossen Medium - 3-7 days 3/24/2016 8:42
136950 JDE HR/Payroll Need to set up a relief pension record 3/24/2016 8:41 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 3/24/2016 9:06 Nancy Hilary Medium - 3-7 days 3/24/2016 10:47
136951 Systems Group FW: TriTech Software Systems 3/24/2016 8:58 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 3/29/2016 9:06 John Paulsen Medium - 3-7 days 3/29/2016 9:06
136952 Service Desk FW: Your LOGIS DMZ password will expire soon 3/24/2016 9:03 Resolved Trevor Stewart Lakeville Peter Carlson 3/24/2016 10:58 Peter Carlson Medium - 3-7 days 3/24/2016 10:58
136953 Service Desk Websense Account 3/24/2016 9:04 Resolved Trevor Stewart Lakeville Lori Hackett 3/29/2016 13:51 Lori Hackett Medium - 3-7 days 3/29/2016 13:51
136954 JDE HR/Payroll Terminate ESS access 3/24/2016 9:18 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/25/2016 9:53 Dave Schleicher Medium - 3-7 days 3/25/2016 9:53
136955 JDE HR/Payroll password reset ess payroll system 3/24/2016 9:21 Resolved Mary Siegler
Dakota
Communications
Center
Dave Schleicher 3/24/2016 9:25 Dave Schleicher Medium - 3-7 days 3/24/2016 9:25
136956 Public Safety Records Name change for RSC employee 3/24/2016 9:22 Resolved Jill BondhusRice/Steele
Consolidated PSAPRenee Hosch 4/13/2016 7:37 Renee Hosch Medium - 3-7 days 4/13/2016 7:37
136957 Property Data RH - Multiple Owners PDS/SA - Owner Name2 uses 3/24/2016 9:42 Resolved Norb Vossen LOGIS Norb Vossen 3/24/2016 9:59 Norb Vossen Medium - 3-7 days 3/24/2016 9:59
136958 Public Safety Mobiles RE: New Patrol Officer 3/24/2016 9:50 Resolved Jason Ehlers LOGIS Jason Ehlers 4/8/2016 9:21 Jason Ehlers Medium - 3-7 days 4/8/2016 9:21
136959 JDE HR/Payroll New ESS employee 3/24/2016 10:01 Resolved Kathy Jo Price Apple Valley Dave Schleicher 3/25/2016 9:49 Dave Schleicher Medium - 3-7 days 3/25/2016 9:49
136960 Systems Group Disks is CRITICAL 3/24/2016 10:04 Resolved Joe Rader LOGIS John Paulsen 3/25/2016 15:19 John Paulsen Medium - 3-7 days 3/25/2016 15:19
136961 JDE HR/Payroll Terminated (108723) 3/24/2016 10:08 Resolved Patti Kent Shakopee Dave Schleicher 4/7/2016 13:13 Dave Schleicher Medium - 3-7 days 4/7/2016 13:13
136962 RecTrac Supergrid 3/24/2016 10:14 Resolved Jane Ottum Lakeville Paul Norton 3/24/2016 15:53 Jane Ottum Medium - 3-7 days 3/24/2016 15:09
136963 JDE Finance insight not working 3/24/2016 10:22 Resolved Victoria Holthaus New Hope Dave Schleicher 3/24/2016 12:26 Dave Schleicher Medium - 3-7 days 3/24/2016 12:26
136964 JDE HR/Payroll DCP ESS Audit with Comments 3/24/2016 10:42 New Pat Vinje
Dakota
Communications
Center
Nancy Hilary 3/24/2016 10:43 Nancy Hilary Medium - 3-7 days
136965 JDE HR/Payroll Setup Pay Type Leave Trends 3/24/2016 10:46 New Pat Vinje
Dakota
Communications
Center
3/24/2016 10:46 Nancy Hilary Medium - 3-7 days
136967 JDE Finance Insight/Hubble 3/24/2016 10:51 Resolved Kim Mabel Richfield Dave Schleicher 3/24/2016 15:16 Kim Mabel Medium - 3-7 days 3/24/2016 15:17
136968 Service Desk WBL: Finance Item 3/24/2016 11:02 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:52 Chad Remick Medium - 3-7 days 4/4/2016 9:52
136969 Service Desk Apply New Symantec Licenses - BC 3/24/2016 11:04 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/25/2016 6:45 Scott Crocker Medium - 3-7 days 3/25/2016 7:12
136970 JDE HR/Payroll Password Reset 3/24/2016 11:12 Resolved Amy Simmons Edina Dave Schleicher 3/24/2016 11:19 Dave Schleicher Medium - 3-7 days 3/24/2016 11:19
136971 Infrastructure Group New VLAN to isolate PD computer access 3/24/2016 11:18 Resolved Dan Johnston (SB Inc) New Hope John Wondra 3/28/2016 9:14 John Wondra Medium - 3-7 days 3/28/2016 9:14
Page 104 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
136972 JDE HR/Payroll Interim bench 3/24/2016 11:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/24/2016 14:14 Nikki Heinbuch Medium - 3-7 days 3/24/2016 14:46
136973 JDE HR/Payroll Missing pay report 3/24/2016 11:28 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/29/2016 16:07 Kathy Jo Price Medium - 3-7 days 3/30/2016 6:16
136974 Systems Group Disks is CRITICAL 3/24/2016 11:52 Resolved Joe Rader LOGIS John Paulsen 3/25/2016 12:58 John Paulsen Medium - 3-7 days 3/25/2016 12:58
136975 Network Services DCC Backup T-1 Bouncing 3/24/2016 12:30 Resolved John Sutton
Dakota
Communications
Center
Adam Maloney 3/28/2016 12:32 Adam Maloney Medium - 3-7 days 3/28/2016 12:19
136976 Network Services Apply New DeepFreeze License Key 3/24/2016 12:36 Resolved Janelle Day LOGIS Joe Rader 3/24/2016 14:03 Joe Rader Medium - 3-7 days 3/24/2016 14:03
136977 Infrastructure Group Connection to camera at Fire Hall 3/24/2016 12:58 Resolved Sue Donovan Mendota Heights John Wondra 3/25/2016 8:25 John Wondra Medium - 3-7 days 3/25/2016 8:25
136978 Training Training for new employee 3/24/2016 13:00 Resolved Brian WeidemannMetropolitan
Airports CommissionJane Watje 3/24/2016 13:03 Jane Watje Medium - 3-7 days 3/24/2016 13:03
136979 Infrastructure Group MI - check firewall 3/24/2016 13:01 Resolved Craig Beers Minnetonka Jack Israel 3/31/2016 13:49 Jack Israel High - 2 days 3/31/2016 13:49
136980 Service Desk support.logis.org won't load- 3/24/2016 13:13 Resolved Kacie Robinson Lakeville Peter Carlson 3/24/2016 14:17 Kacie Robinson Medium - 3-7 days 3/25/2016 8:06
136981 Infrastructure Group infrastructure request -open VLAN to Symantec manager... 3/24/2016 13:20 Resolved Nancy Johnson Crystal John Wondra 3/25/2016 8:26 John Wondra Medium - 3-7 days 3/25/2016 8:26
136982 Service Desk Support Accnt for BU 3/24/2016 13:22 Resolved Ben Treptow LOGIS Joe Rader 5/23/2016 8:22 Joe Rader Medium - 3-7 days 5/23/2016 8:22
136983 Service Desk Re-enable Entrust tokens & accounts 3/24/2016 13:24 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 3/25/2016 10:45 Brent Atchison Medium - 3-7 days 3/25/2016 13:32
136984 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/24/2016 13:27 Resolved Shelley Petersen Minnetonka Dave Schleicher 3/24/2016 13:30 Dave Schleicher Medium - 3-7 days 3/24/2016 13:30
136985 Service Desk New Token and Account 3/24/2016 13:29 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 3/25/2016 10:53 Peter Carlson Medium - 3-7 days 3/25/2016 10:53
136986 Network Services Unable to print from LRMS 3/24/2016 13:32 Resolved Carol Friesz Faribault Chad Remick 3/24/2016 13:49 Chad Remick Medium - 3-7 days 3/24/2016 13:49
136987 Infrastructure Group Allow POS machines access to camera server 3/24/2016 13:38 Resolved Nick Lovejoy Edina Virginia Vaske 4/4/2016 16:05 Virginia Vaske Medium - 3-7 days 4/4/2016 16:05
136988 Utility Billing winter consumption cycle 1!!! 3/24/2016 13:40 Resolved Jennifer Morse White Bear Lake Connie Dalsen 3/25/2016 9:28 Connie Dalsen Medium - 3-7 days 3/25/2016 9:28
136989 JDE HR/Payroll Password reset 3/24/2016 13:46 Resolved Joan Waterstreet Edina Dave Schleicher 3/24/2016 13:52 Dave Schleicher Medium - 3-7 days 3/24/2016 13:52
136990 Service Desk LOGIS VPN Access Removal Request 3/24/2016 13:48 Resolved Janelle Day LOGIS Peter Carlson 3/25/2016 10:58 Peter Carlson Medium - 3-7 days 3/25/2016 10:58
136991 JDE HR/Payroll New PDBA's 3/24/2016 14:01 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 3/29/2016 8:55 Nikki Heinbuch Medium - 3-7 days 3/29/2016 8:55
136992 Training training on RPZ 3/24/2016 14:08 Resolved Jackie Onischuk Edina Jane Watje 3/24/2016 14:10 Jane Watje Medium - 3-7 days 3/24/2016 14:10
136993 Network Services Add Minnetonka Users to MI TriTech CAD Users Group 3/24/2016 14:10 Resolved Terry Hoium LOGIS Peter Carlson 3/28/2016 9:43 Terry Hoium Medium - 3-7 days 3/28/2016 9:42
136994 PIMS Security for new employee 3/24/2016 14:11 Resolved Brian WeidemannMetropolitan
Airports CommissionJane Watje 3/24/2016 14:13 Jane Watje Medium - 3-7 days 3/24/2016 14:13
136995 JDE FinanceNew Hope Budget Form 5 and Insight Budgeting Functionality -
Line Item Budgeting3/24/2016 14:19 Resolved Victoria Holthaus New Hope Dave Schleicher 4/7/2016 14:07 Victoria Holthaus Medium - 3-7 days 4/4/2016 7:58
136996 Infrastructure Group Alarm panel seeing ground fault on analog line at NC 3/24/2016 14:21 Resolved John Holter Richfield Adam Maloney 4/4/2016 10:44 Adam Maloney Medium - 3-7 days 4/4/2016 10:44
136997 Service Desk WBL: For Chad next week 3/24/2016 14:21 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:03 Chad Remick Medium - 3-7 days 4/4/2016 9:03
136998 Special Assessments FA - eProperty setup 3/24/2016 14:23Pending Client
ResponseTracy Geise Farmington Norb Vossen 5/25/2016 11:07 Tracy Geise Medium - 3-7 days
136999 Infrastructure GroupSet up / Test Citrix CAD at St Louis Park (Backup location for
Minnetonka dispatch)3/24/2016 14:25 Resolved Terry Hoium LOGIS Vu Pham 5/19/2016 14:34 Vu Pham Medium - 3-7 days 5/19/2016 14:34
137000 Service Desk Add user to IPCC 3/24/2016 14:25 Resolved Sam Black Minnetonka Carl Pearson 3/30/2016 9:46 Carl Pearson Medium - 3-7 days 3/30/2016 9:47
137002 Infrastructure Group New supervisor PC file transfer issue 3/24/2016 15:07 Resolved Jeff Barden
Dakota
Communications
Center
Jack Israel 3/24/2016 15:28 Jack Israel Medium - 3-7 days 3/24/2016 15:20
137003 Service Desk FW: Logis Visit 3/24/2016 15:30 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:35 Chad Remick Medium - 3-7 days 4/4/2016 9:35
137004 JDE Finance Memory Error and Crashes in Hubble 3/24/2016 15:43 Resolved Joel Merry Minnetonka Dave Schleicher 3/25/2016 10:04 Dave Schleicher Medium - 3-7 days 3/25/2016 10:04
137005 Infrastructure Group ACL changes for POP3 access 3/24/2016 15:57 Resolved Matt O'Brien LOGIS John Wondra 3/25/2016 9:51 Brian Peterson Medium - 3-7 days 3/25/2016 8:49
137006 PIMS Restore of ED PIMS to TR PIMS 3/24/2016 16:00 Resolved Jane Watje LOGIS 3/25/2016 12:14 Judd Harper Medium - 3-7 days 3/25/2016 12:14
137007 JDE HR/Payroll Employee Termination - Various 3/24/2016 16:04 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/29/2016 11:33 Denise Heimerman Medium - 3-7 days 3/29/2016 11:18
137009 Network Services MG Web Servers with DROWN Attack Vulnerabilities 3/24/2016 16:07 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days
137010 Network Services mail.maplegrovemn.gov 3/24/2016 16:09 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days
137011 Network Services autodiscover.ci.maple-grove.mn.us 3/24/2016 16:10 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days
137012 Network Services mail.ci.maple-grove.mn.us 3/24/2016 16:12 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days
Page 105 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137013 RecTrac Report buttons 3/24/2016 16:12 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 11:58 Paul Norton Medium - 3-7 days 3/28/2016 11:59
137014 Network Services mg-email.ci.maple-grove.mn.us 3/24/2016 16:15 New Ed O'Donnell Maple Grove Dimitrios Hilton Medium - 3-7 days
137015 Network Services oms.maplegrovemn.gov 3/24/2016 16:16 In Progress Ed O'Donnell Maple Grove Dimitrios Hilton 4/25/2016 7:28 Dimitrios Hilton Medium - 3-7 days
137016 Public Safety General Owatonna PD employee access request 3/24/2016 19:24 New Jill BondhusRice/Steele
Consolidated PSAP5/19/2016 15:21 Terry Hoium Medium - 3-7 days
137017 Systems Group Print server for CAD 3/24/2016 21:09 In Progress Jayson Solberg Rosemount John Paulsen 5/23/2016 15:29 Jayson Solberg Medium - 3-7 days
137018 Utility Billing delete rate entry 3/25/2016 7:41 Resolved Deb Montilino St. Louis Park Connie Dalsen 3/25/2016 8:45 Connie Dalsen Medium - 3-7 days 3/25/2016 8:45
137019 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/25/2016 8:03 Resolved Todd Kasowski Minnetonka Dave Schleicher 3/25/2016 8:18 Denise Heimerman Medium - 3-7 days 3/25/2016 8:06
137020 JDE HR/Payroll terminate ESS access 3/25/2016 8:13 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 3/29/2016 11:07 Dave Schleicher Medium - 3-7 days 3/29/2016 11:07
137021 RecTrac Can you upload the following pictures 3/25 3/25/2016 8:24 Resolved Kacie Robinson Lakeville Paul Norton 3/25/2016 15:51 Paul Norton Medium - 3-7 days 3/25/2016 15:51
137022 Network Services Order Cisco AMP for Endpoints 3/25/2016 8:27 Resolved Ian Hardie South St. Paul Lori Hackett 4/18/2016 12:23 Lori Hackett Medium - 3-7 days 4/18/2016 12:26
137023 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/25/2016 8:38 Resolved Susan Thomas Minnetonka Dave Schleicher 3/25/2016 8:42 Dave Schleicher Medium - 3-7 days 3/25/2016 8:42
137024 Utility Billing New LOGIS AD account 3/25/2016 8:51 Resolved Katie Bisek Edina Connie Dalsen 3/25/2016 15:54 Connie Dalsen Medium - 3-7 days 3/25/2016 15:54
137025 Service Desk Fwd: Virus/Spam email 3/25/2016 8:52 Resolved Nancy Johnson Crystal Joe Rader 3/25/2016 13:39 Joe Rader Medium - 3-7 days 3/25/2016 13:39
137026 Service Desk Citrix account 3/25/2016 8:54 Resolved Lisa Storey LOGIS Peter Carlson 3/25/2016 9:38 Peter Carlson Medium - 3-7 days 3/25/2016 9:42
137027 Utility Billing Please create UB profile for Katie Bisek 3/25/2016 8:57 Resolved Katie Bisek Edina Connie Dalsen 3/25/2016 15:55 Connie Dalsen Medium - 3-7 days 3/25/2016 15:55
137028 RecTrac Default Setting - Required Fields 3/25/2016 9:11 Resolved Amy Grannes Eagan Paul Norton 3/25/2016 11:33 Paul Norton Medium - 3-7 days 4/6/2016 14:31
137029 PIMS American Electric Inc (ID's 5648 and 5826) 3/25/2016 9:17 Resolved Mary LaRose New Hope Judd Harper 3/25/2016 15:31 Judd Harper Medium - 3-7 days 3/25/2016 15:31
137030 Service Desk RE: Owatonna PD employee access request - FRIESEN 7175 3/25/2016 9:30 Resolved Jean WestbergRice/Steele
Consolidated PSAP3/25/2016 9:39 Wendy A. Bentley Medium - 3-7 days 3/25/2016 9:39
137031 Infrastructure Group Schedule some time with infrastructure? 3/25/2016 9:33 Resolved Nancy Johnson Crystal Jason Stickler 5/5/2016 9:30 Jason Stickler Medium - 3-7 days 5/5/2016 11:08
137032 JDE Finance Tungsten PID 16735 Steve & Sheri proxy'd in as Jamey 3/25/2016 9:36 New Sheri Robertson Maple Grove 3/25/2016 9:36 Sheri Robertson Medium - 3-7 days
137033 PIMS Report change request (Insp Log by Inspector) system report 3/25/2016 9:41 Resolved Ann Jacklitch Maple Grove Judd Harper 3/25/2016 11:15 Judd Harper Medium - 3-7 days 3/25/2016 11:15
137034 Special Assessments - RH - payments 'closing' and mass payoff 3/25/2016 9:48 Ready for Release Ray Jozwiak LOGIS Norb Vossen 3/25/2016 15:00 Ray Jozwiak Medium - 3-7 days
137035 PIMS Code Enforcement 3/25/2016 10:00Pending Client
ResponseJeff Alger New Hope Judd Harper 3/25/2016 16:18 Judd Harper Medium - 3-7 days
137036 JDE Finance Balance changed but no transactions 3/25/2016 10:22 Resolved Alexandra O'Leary Eagan Dave Schleicher 3/25/2016 10:38 Alexandra O'Leary Medium - 3-7 days 3/25/2016 10:42
137037 JDE Finance POSPAY file not in File Zilla 3/25/2016 10:43 Resolved Tracy Geise Farmington Jill Davis 3/25/2016 11:01 Tracy Geise Medium - 3-7 days 3/25/2016 11:02
137038 JDE HR/Payroll Insight Error 3/25/2016 10:46 Resolved Philip Dubbe Shakopee Dave Schleicher 3/30/2016 11:35 Dave Schleicher Medium - 3-7 days 4/21/2016 7:21
137039 Infrastructure Group VLAN 223 needed at City Hall 3/25/2016 11:05 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/12/2016 9:05 Virginia Vaske Medium - 3-7 days 4/12/2016 9:05
137040 Utility Billing Change book 107 to book 2000 3/25/2016 11:13Pending Client
ResponseCarol Mehlhaff Lakeville Pam Kummer 4/21/2016 9:27 Carol Mehlhaff Medium - 3-7 days
137041 RecTracPassed to VSI for consulting: Eagan: WebTrac Issues - Double
Payment on Dog Park Memberships; VSI number 1247019.3/25/2016 11:27
Pending Client
ResponseJared Flewellen Eagan Paul Norton 4/29/2016 13:06 Jared Flewellen High - 2 days
137042 Network Services Use of Training Room with PCs for Golden Valley 3/25/2016 12:13 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/27/2016 8:42 Peter Carlson Medium - 3-7 days 4/27/2016 8:42
137043 Service Desk 5508 Firewall 3/25/2016 12:41 Resolved Kyle Johannes Bloomington Lori Hackett 4/15/2016 14:21 Lori Hackett Medium - 3-7 days 4/15/2016 14:21
137044 RecTrac Season Pass Discount (VSI Ticket #1246972) 3/25/2016 13:03Pending Client
ResponseJared Flewellen Eagan Paul Norton 4/12/2016 11:01 Sue Christiansen Medium - 3-7 days
137045 Service Desk Staff Augmentation 3/25/2016 13:28 Resolved Patty Hartwig Brooklyn Center Scott Crocker 3/25/2016 12:00 Scott Crocker Medium - 3-7 days 3/25/2016 13:32
137046 Property Data EP - Homestead FTP 3/25/2016 13:36 Resolved Lisa Ramsey Eden Prairie Norb Vossen 3/25/2016 13:54 Norb Vossen Medium - 3-7 days 3/25/2016 13:54
137047 JDE HR/Payroll forgot my password 3/25/2016 14:01 Resolved Charles Fischer White Bear Lake Dave Schleicher 3/25/2016 14:06 Dave Schleicher Medium - 3-7 days 3/25/2016 14:06
137048 RecTrac RE: Rectrac Problem 3/25/2016 14:53 Resolved Chalene Ward Maple Grove Paul Norton 3/25/2016 15:34 Paul Norton Medium - 3-7 days 3/25/2016 15:34
137049 Network Services New AD User, Additions to Email Distribution Lists 3/25/2016 15:11 Resolved Connie Dalsen LOGIS Peter Carlson 3/25/2016 15:59 Peter Carlson Medium - 3-7 days 3/25/2016 15:59
137050 Utility Billing Delete infinity.link account 3/25/2016 15:16 Resolved Elissa Golden Woodbury Connie Dalsen 3/25/2016 15:29 Connie Dalsen Medium - 3-7 days 3/25/2016 15:29
137051 Infrastructure Group Crypto locker found on Police file share 3/25/2016 15:17 Resolved Ed O'Donnell Maple Grove Virginia Vaske 3/30/2016 10:48 Virginia Vaske Medium - 3-7 days 3/30/2016 10:48
137052 Service Desk Order wireless headset 3/25/2016 15:31 Resolved Pam Kummer LOGIS Lori Hackett 4/10/2016 20:51 Lori Hackett Medium - 3-7 days 4/10/2016 20:51
137053 JDE HR/Payroll EE DBA Instructions contain incorrect monthly limits 3/25/2016 15:47 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 3/29/2016 14:54 Nikki Heinbuch Medium - 3-7 days 4/4/2016 9:30
137054Public Safety
DevelopmentOfficer NCIC query not found in TTRMS 3/25/2016 16:25 Resolved Lisa Storey LOGIS Matt O'Brien 4/5/2016 15:55 Matt O'Brien Medium - 3-7 days 4/5/2016 15:55
137055 PIMS RE: Message from Judd Harper - 2628 (7635432628) 3/25/2016 16:32Pending Client
ResponseJeff Alger New Hope Judd Harper 3/25/2016 16:32 System Medium - 3-7 days
Page 106 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137056 JDE Finance A/P Reconciliation 3/25/2016 16:48 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 3/28/2016 16:24 Nick Bishop Medium - 3-7 days 3/28/2016 19:49
137057 Infrastructure Group Remove outside access to http://ePermitst.logis.org site 3/28/2016 7:11 Resolved Jack Israel LOGIS John Wondra 3/31/2016 15:28 John Wondra Medium - 3-7 days 3/31/2016 15:28
137058 RecTracCustom Reoccurring Reports (Eagan Dog License) - needs help
with date parameters3/28/2016 7:37 In Progress Jared Flewellen Eagan Sue Christiansen 4/12/2016 11:00 Sue Christiansen Medium - 3-7 days
137059 Special AssessmentsWO - Issue with first year interest calculations on assessments
with partial payments3/28/2016 8:24 In Progress Logis Internal LOGIS Lonnie Rolf 5/5/2016 8:51 Lonnie Rolf Medium - 3-7 days
137060 Infrastructure Group RI - 66th Street Fiber Project 3/28/2016 8:29 New Sally Morton Richfield Jack Israel 3/22/2016 9:31 Jack Israel Medium - 3-7 days
137061 Utility Billing Woodbury RE: Cancel Ebill Account 3/28/2016 8:33 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/28/2016 8:36 Connie Dalsen Medium - 3-7 days 3/28/2016 8:36
137062 Utility Billing SE/Special Assmt-Deferred 3/28/2016 8:40 Resolved Carol Gass New Hope Connie Dalsen 3/30/2016 13:22 Connie Dalsen Medium - 8-14 days 3/30/2016 13:22
137063 Utility Billing 11941 NORWAY-DELETE .LINK 3/28/2016 8:43 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/28/2016 8:49 Bridget Mehrman Medium - 3-7 days 3/28/2016 8:47
137064 JDE HR/Payroll Deduction Error 3/28/2016 8:43 Resolved Patti Kent Shakopee Dave Schleicher 3/28/2016 9:35 Patti Kent Medium - 3-7 days 3/28/2016 9:04
137065 JDE Finance question 3/28/2016 8:46 Resolved Don Tomlinson Austin Dave Schleicher 3/28/2016 8:55 Dave Schleicher Medium - 3-7 days 3/28/2016 8:55
137066 JDE HR/Payroll ESS Timecard Comments 3/28/2016 8:47Pending Client
ResponseKathy Jo Price Apple Valley Nancy Hilary 5/12/2016 13:57 Dave Schleicher Medium - 3-7 days
137067 JDE Finance Jake Bosley Departure 3/28/2016 9:01 Resolved Kyle Sawyer Edina Dave Schleicher 3/28/2016 13:13 Carrie Person Medium - 3-7 days 3/28/2016 9:22
137068 JDE HR/Payroll Password change 3/28/2016 9:02 Resolved Amy Flater White Bear Lake Dave Schleicher 3/28/2016 9:09 Dave Schleicher Medium - 3-7 days 3/28/2016 9:09
137069 Public Safety Mobiles Maple Grove PD - Need ECR copies of citations 3/28/2016 9:05 Resolved Kristen Franklin Maple Grove Jason Ehlers 3/28/2016 9:16 Jason Ehlers Medium - 3-7 days 3/28/2016 9:16
137070 Utility Billing Average Water Consumptions 3/28/2016 9:06 Resolved Amy Dierkhising Maple Grove Connie Dalsen 3/29/2016 14:52 Connie Dalsen Medium - 8-14 days 3/29/2016 14:52
137071 Systems Group Coonrapidsmn.gov blacklisted as spam source 3/28/2016 9:14 Resolved Shawn Rung Coon Rapids Brian Peterson 3/29/2016 14:27 Brian Peterson High - 2 days 3/29/2016 14:27
137072 Service Desk Please enable EDFireE81 account 3/28/2016 9:14 Resolved Katie Bisek Edina Peter Carlson 3/28/2016 9:41 Katie Bisek Medium - 3-7 days 3/28/2016 9:41
137073 Service Desk Eagan - aWare Service... 3/28/2016 9:15 Resolved Ron Waara Eagan Peter Carlson 3/28/2016 9:48 Peter Carlson Medium - 3-7 days 3/28/2016 13:06
137074 Service Desk RE: Jake Bosley Departure 3/28/2016 9:25 Resolved Dave Schleicher LOGIS Peter Carlson 3/28/2016 10:12 Dave Schleicher Medium - 3-7 days 3/28/2016 9:44
137075 PIMS Delete Payment (Permit RA032130) 3/28/2016 9:34 Resolved Ellen Krueger Ramsey Judd Harper 3/28/2016 9:42 Judd Harper Medium - 3-7 days 3/28/2016 9:42
137076 JDE Finance Insight budget question 3/28/2016 9:40 Resolved Carol Gass New Hope Dave Schleicher 4/4/2016 8:26 Carol Gass Medium - 3-7 days 4/4/2016 7:46
137077 RecTrac live to demo update 3/28/2016 9:44 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 10:15 Paul Norton Medium - 3-7 days 3/28/2016 10:15
137078 Infrastructure Group ED Replace Public Works Switch Stack and Add 10GB to City Hall 3/28/2016 9:44 Pending Equipment Ryan Browning Edina Jack Israel Medium - 3-7 days
137079 Service Desk Quote to replace EDPW stack and add 10GB to CH 3/28/2016 9:47Pending Client
ResponseRyan Browning Edina Lori Hackett 5/18/2016 8:44 Lori Hackett Medium - 3-7 days
137081 Utility Billing FW: Joint Water Commission (JWC) PCCP Analysis / 3/28/2016 10:02 Resolved Carissa Hoyt New Hope Connie Dalsen 3/28/2016 12:53 Connie Dalsen Critical - 1 day 3/28/2016 12:53
137082 Service DeskVoicemail Changes for two main lines - City Hall and Public
Utilities3/28/2016 10:26 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/14/2016 15:43 Patty Hartwig Medium - 3-7 days 4/14/2016 15:33
137083 Utility Billing Please hard delete these users from Infinity.link 3/28/2016 10:27 Resolved Beth Marshall Richfield Connie Dalsen 3/28/2016 10:38 Connie Dalsen Medium - 3-7 days 3/28/2016 10:38
137084 RecTrac Golf user 3/28/2016 10:39 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/28/2016 16:24 Paul Norton Medium - 3-7 days 3/28/2016 16:25
137085 Service Desk Convert Physical servers to virtual 3/28/2016 10:56 Resolved Dave Sack Coon Rapids Scott Crocker 4/15/2016 13:58 Scott Crocker Medium - 3-7 days 4/15/2016 13:59
137086 Utility Billing error when adding meter to system 3/28/2016 11:06 Resolved Donna Gause Minnetonka Pat Lindquist 4/6/2016 13:35 Pat Lindquist Medium - 3-7 days 4/6/2016 13:35
137088 Utility Billing City of Woodbury RE: WAV Error 3/28/2016 11:28 Resolved Kimberly Coulter Woodbury Connie Dalsen 3/28/2016 12:54 Connie Dalsen Medium - 3-7 days 3/28/2016 12:54
137089 Public Safety General New CSO and CSO Term 3/28/2016 11:31 Resolved Stefan Bakken Lakeville 5/19/2016 15:18 Terry Hoium Medium - 3-7 days 5/19/2016 15:18
137090 Public Safety General New CSO and CSO Term 3/28/2016 11:31 Resolved Stefan Bakken Lakeville Jason Ehlers 5/19/2016 15:38 Jason Ehlers Medium - 3-7 days 5/19/2016 15:38
137091 Service Desk Quote Layer 3 for Community Center 3/28/2016 11:34 Resolved James Goldenstein Eden Prairie Lori Hackett 5/10/2016 14:55 Lori Hackett Medium - 3-7 days 5/10/2016 14:55
137092 Network Services Update IPCC 3/28/2016 11:37 Resolved Jeff Dulac Minnetonka Carl Pearson 3/28/2016 13:58 Jeff Dulac Medium - 3-7 days 3/28/2016 11:57
137093 Service Desk BC quote to order for redundant links to PWG, WF, L2 3/28/2016 11:37 Resolved Patty Hartwig Brooklyn Center Lori Hackett 4/26/2016 8:22 Lori Hackett Medium - 3-7 days 4/26/2016 8:23
137094 RecTracHardware not connecting (VIC) - as of 4/6/16 only one PC
regularly gets the red VIC button3/28/2016 11:38 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:44 Sue Christiansen Medium - 3-7 days 4/12/2016 15:44
137095 Network Services IP range for AnyConnect 3/28/2016 11:39 Resolved Joan Waterstreet Edina Joe Rader 3/29/2016 15:37 Joe Rader Medium - 3-7 days 3/29/2016 15:37
137096 JDE HR/Payroll RE: PERA break out for GASB 68 3/28/2016 11:55 Resolved Cindy Nelson Ramsey Nancy Hilary 4/7/2016 7:43 Nancy Hilary Medium - 3-7 days 4/7/2016 7:43
137097 JDE HR/Payroll insight 3/28/2016 11:57 Resolved Jessica Nikunen Minnetonka Dave Schleicher 3/28/2016 13:15 Dave Schleicher Medium - 3-7 days 3/28/2016 13:15
137098 RecTrac 1 picture to load 3/28 3/28/2016 12:07 Resolved Kacie Robinson Lakeville Paul Norton 3/28/2016 15:53 Paul Norton Medium - 3-7 days 3/28/2016 15:53
137099 Network Services Re-Enable Active Directory Accounts 3/28/2016 12:10 Resolved Jean Driscoll Rosemount Peter Carlson 3/28/2016 13:06 Peter Carlson High - 2 days 3/29/2016 15:33
137100 JDE HR/Payroll Interim 3/28/2016 12:21 Resolved Carrie Person Edina Nikki Heinbuch 3/28/2016 13:54 Nikki Heinbuch Medium - 3-7 days 3/28/2016 13:54
137101 Utility Billing Woodbury RE: Run WAV Comparison Report 3/28/2016 12:22 Resolved Kimberly Coulter Woodbury Pat Lindquist 3/29/2016 9:35 Pat Lindquist Medium - 3-7 days 3/29/2016 9:35
137102 Tracker Admin Archive Gerald Tiah's accounts in PhaseWare Tracker 3/28/2016 12:25 Resolved Kevin Pikkaraine LOGIS Sue Christiansen 3/28/2016 12:33 Sue Christiansen Medium - 3-7 days 3/28/2016 12:33
Page 107 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137103 Infrastructure Group Open up access for Panasonic Arbitrator to new PD Server 3/28/2016 12:38 Client to Test Don Rambow White Bear Lake Virginia Vaske 5/26/2016 13:15 Virginia Vaske Medium - 3-7 days
137104 RecTracHow to manually change refund status, and refund credit
balance to HH acct (VSI Ticket #1247708)3/28/2016 12:40 Resolved Tom Nesseth Lakeville Sue Christiansen 3/31/2016 13:22 Sue Christiansen Medium - 3-7 days 3/31/2016 13:22
137105 Special AssessmentsSpecial Assessments - St. Paul - Update data from STAMP
including building units - March 20163/28/2016 12:59 Resolved Lynn Moser St. Paul Lonnie Rolf 5/6/2016 7:39 Lonnie Rolf Medium - 8-14 days 5/6/2016 7:39
137107 Infrastructure GroupFirewall changes needed to allow Rochester to access
TesteProperty websites3/28/2016 13:07 Resolved Norb Vossen LOGIS Virginia Vaske 4/1/2016 11:17 Virginia Vaske Medium - 3-7 days 4/1/2016 11:17
137108 Network Services Work with State to apply ACL to CJDN Interface 3/28/2016 13:14 In Progress Nathan Bang Apple Valley Adam Maloney 5/13/2016 15:37 Adam Maloney Medium - 3-7 days
137109 Network Services JDE - Access for City of Farmington 3/28/2016 13:27 Resolved Jill Davis LOGIS Adam Maloney 4/13/2016 12:59 Adam Maloney Medium - 3-7 days 4/13/2016 12:59
137110 JDE Finance JDE - Access for Brooklyn Center 3/28/2016 13:29 Client to Test Jill Davis LOGIS Jill Davis 3/29/2016 8:13 Adam Maloney Medium - 3-7 days
137111 Service Desk Remove Entrust Token 3/28/2016 13:38 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 3/28/2016 13:46 Peter Carlson Medium - 3-7 days 3/28/2016 13:46
137112 PIMS Printing Pool Licenses, including combos 3/28/2016 13:38 Resolved Jane Timm Edina Sue Christiansen 3/29/2016 9:31 Sue Christiansen Medium - 3-7 days 3/29/2016 9:31
137113 JDE HR/Payroll ESS Termination 3/28/2016 13:45 Resolved Michelle Lindsay Shakopee Dave Schleicher 3/29/2016 11:45 Dave Schleicher Medium - 3-7 days 3/29/2016 11:45
137114 Training Training for employees on RPZ 3/28/2016 13:50 Resolved Jackie Onischuk Edina Jane Watje 3/28/2016 13:53 Jane Watje Medium - 3-7 days 3/28/2016 13:53
137115 Service Desk New IT account setup - 2 factor, etc. 3/28/2016 14:10 Resolved Rachel Romansky Shakopee Peter Carlson 3/29/2016 11:17 Rachel Romansky Medium - 3-7 days 3/29/2016 15:34
137116 Network Services Configure and Install New Workstations - WB 3/28/2016 14:18Pending
MiscellaneousDon Rambow White Bear Lake Chad Remick 5/17/2016 8:45 Chad Remick Medium - 3-7 days
137117 RecTrac#2 Priority: VIC issues with Rosemary Mikkelson's PC (began
after 3/27/16 RecTrac/VIC installation) - VSI Ticket #12476753/28/2016 14:26 Resolved Stefan Bakken Lakeville Sue Christiansen 4/14/2016 10:03 Sue Christiansen High - 2 days 4/14/2016 10:03
137118 JDE Finance Tungsten 3/28/2016 14:36 Resolved Lisa Reiten Apple Valley Jill Davis 3/28/2016 19:49 Jill Davis Medium - 3-7 days 3/28/2016 19:49
137119 JDE Finance tungsetn threshold test 3/28/2016 14:42 New Ron Hedberg Apple Valley Jill Davis 3/28/2016 19:43 Jill Davis Medium - 3-7 days
137120 PIMS RPZ report for Edina 3/28/2016 14:44 Resolved Judy Laufenburger Edina Maria Rucke 5/3/2016 16:23 Maria Rucke Medium - 3-7 days 5/3/2016 16:23
137121 RecTrac Crystal: How to Change Primary Guardian in Household 3/28/2016 15:01 Resolved Dan Mueller Crystal Paul Norton 3/28/2016 15:05 Paul Norton Medium - 3-7 days 3/28/2016 15:04
137122 Special Assessments WO change payment amount 3/28/2016 15:06 Resolved Deb Score Woodbury Norb Vossen 3/28/2016 15:11 Norb Vossen Medium - 3-7 days 3/28/2016 15:11
137123 PIMS Security for RPZ users 3/28/2016 15:12 Resolved David Fisher Edina Jane Watje 3/28/2016 15:30 Jane Watje Medium - 3-7 days 3/28/2016 15:16
137124 JDE Finance RecTrac & GL Interface 3/28/2016 15:13 Resolved Nancy Emmerich Brooklyn Center Dave Schleicher 4/1/2016 13:52 Nancy Emmerich Medium - 3-7 days 4/1/2016 13:32
137125 JDE Finance proxy 3/28/2016 15:26 Resolved Lisa Reiten Apple Valley Dave Schleicher 3/28/2016 15:59 Lisa Reiten Medium - 3-7 days 3/28/2016 15:58
137126 RecTrac Soccer permits 3/28/2016 15:29 Resolved Caroline Voss St. Louis Park Paul Norton 4/5/2016 12:32 Caroline Voss Medium - 3-7 days 4/5/2016 13:19
137127 Infrastructure Group NAT addresses for RCECC VDI workstation 3/28/2016 15:37 Resolved John Paulsen LOGIS Vu Pham 4/29/2016 14:27 Vu Pham Medium - 3-7 days 4/29/2016 14:27
137128 Infrastructure Group Allow RCECC VDI workstations Access 3/28/2016 15:39 Resolved John Paulsen LOGIS Vu Pham 4/25/2016 11:05 Vu Pham Medium - 3-7 days 4/25/2016 11:05
137129 RecTrac Astericks in clone settings for tickets 3/28/2016 15:44 Resolved Kris Ryan Maple Grove Paul Norton 4/6/2016 15:17 Paul Norton Medium - 3-7 days 4/6/2016 15:17
137130 RecTrac POS Refund key is not working (VSI Ticket #1247783) 3/28/2016 16:19 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 3/29/2016 15:36 Sue Christiansen Medium - 3-7 days 3/29/2016 15:36
137132 Infrastructure Group aware down 3/28/2016 16:44 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 12:55 Jason Stickler Medium - 3-7 days 4/4/2016 12:55
137133 JDE Finance Company Address 4960 - Does it exist? 3/28/2016 16:55 Resolved Darla Monson St. Louis Park Jill Davis 3/29/2016 10:39 Darla Monson Medium - 3-7 days 3/29/2016 11:44
137134 JDE HR/Payroll GPRS Communications 2016 3/29/2016 6:49 New Nancy Hilary LOGIS Nancy Hilary 3/29/2016 6:49 Nancy Hilary Medium - 3-7 days
137135 JDE HR/Payroll GPRS - Election Workers 3/29/2016 6:50 Resolved Nancy Hilary LOGIS Nancy Hilary 4/6/2016 6:23 Nancy Hilary Medium - 3-7 days 3/29/2016 7:06
137136 JDE HR/Payroll GPRS - ADP 3/29/2016 7:04 Resolved Nancy Hilary LOGIS Nancy Hilary 3/29/2016 7:05 Nancy Hilary Medium - 3-7 days 3/29/2016 7:06
137137 Infrastructure Group Cannot get into Tritech FBR 3/29/2016 7:26 Resolved Renee Hosch LOGIS Peter Carlson 3/29/2016 15:34 Peter Carlson Critical - 1 day 3/29/2016 15:34
137138 JDE HR/Payroll Employee Termination 3/29/2016 7:38 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/30/2016 11:34 Denise Heimerman Medium - 3-7 days 3/30/2016 10:55
137140 Network Services Crypto 3/29/2016 8:10 Resolved Jayson Solberg Rosemount Dimitrios Hilton 3/31/2016 13:39 Dimitrios Hilton Medium - 3-7 days 3/31/2016 13:39
137141 Infrastructure Group BC AD and Jabber 3/29/2016 8:13 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/4/2016 13:30 Jason Stickler Medium - 3-7 days 4/4/2016 13:30
137142 PIMS online fee calculator - Frozen 3/29/2016 8:22 Resolved Jane Watje LOGIS Maria Rucke 3/30/2016 14:08 Maria Rucke Medium - 3-7 days 3/29/2016 8:53
137143 RecTrac#5 Priority: Need report showing Final Enrollment #'s (Report
for Rental Deposit Refunds and Nickelodeon TIckets)3/29/2016 8:30 Resolved Jane Ottum Lakeville Sue Christiansen 4/21/2016 12:05 Sue Christiansen Medium - 3-7 days 4/21/2016 12:00
137144 Service Desk Add user to LO PD BI Query Users distro group 3/29/2016 8:30 Resolved Tom Folie LOGIS Peter Carlson 3/29/2016 8:59 Peter Carlson Medium - 3-7 days 3/29/2016 8:59
137145 JDE Finance Tungsten - Inability to open an item 3/29/2016 8:51 New Lisa Reiten Apple Valley Jill Davis 3/30/2016 8:57 Lisa Reiten Medium - 3-7 days
137146 Infrastructure GroupFirewall Changes to allow Coon Rapids Server conversion to
Logis3/29/2016 8:55 Resolved Scott Crocker LOGIS Vu Pham 4/1/2016 11:25 Vu Pham High - 2 days 4/1/2016 11:25
137147 PIMS Fee calculation in Business License 3/29/2016 9:00 Resolved Jessica Mitchell Richfield Jane Watje 3/29/2016 9:03 Jane Watje Medium - 3-7 days 3/29/2016 9:03
137148 JDE HR/Payroll RE: Jill's timecards 3/29/2016 9:01Pending Client
ResponseHeather Campson LOGIS Dave Schleicher 5/11/2016 12:37 Heather Campson Medium - 3-7 days
Page 108 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137149 Network Services CJIS Test 3/29/2016 9:21Pending
MiscellaneousTom Folie LOGIS Lori Hackett 5/23/2016 15:08 Lori Hackett Medium - 3-7 days
137150 Tracker AdminRecurring incident for Network Services: Entrust SSL Certificate
Expiration Review3/29/2016 9:25 Resolved Janelle Day LOGIS Sue Christiansen 3/29/2016 9:51 Sue Christiansen Medium - 3-7 days 3/29/2016 9:51
137152 Network ServicesMinnetonka PD - AD users to Security Groups for SSRS Reporting
- High Priority3/29/2016 9:43 Resolved Shelley Petersen Minnetonka Peter Carlson 3/29/2016 15:32 Peter Carlson Medium - 3-7 days 3/29/2016 15:33
137153 Utility Billing Move in/out issues 3/29/2016 9:49Pending Client
ResponseJean Stroth Richfield Pat Lindquist 3/30/2016 9:33 Pat Lindquist Medium - 3-7 days
137154 RecTracProblems with VIC installation with version 3.1.5.21 of VIC (also
covers VIC 3.1.5.25)3/29/2016 10:08
Pending Vendor
ResponsePaul Norton LOGIS Paul Norton 3/29/2016 10:10 Paul Norton Medium - 3-7 days
137155 JDE Finance Docuscan 3/29/2016 10:09 Resolved Brandi Aitkin Apple Valley Dave Schleicher 3/29/2016 13:29 Brandi Aitkin Medium - 3-7 days 3/29/2016 13:37
137156 Infrastructure Group Open access to new Media Agent 3/29/2016 10:21 Resolved Scott Crocker LOGIS Adam Maloney 4/28/2016 13:06 Adam Maloney Medium - 3-7 days 4/28/2016 13:06
137157 PIMS update Inspections reports with SLP branded logos 3/29/2016 10:24 New Eileen Tierney St. Louis Park Judd Harper 3/29/2016 10:24 SystemProject - no specified
due date
137158 Utility Billing ACH Files 3/29/2016 10:29 Resolved Gail Ripley Apple Valley Connie Dalsen 3/29/2016 14:25 Connie Dalsen Medium - 3-7 days 3/29/2016 14:25
137159 Service Desk Restore of CR PIMS to TR PIMS 3/29/2016 10:32 Resolved Jane Watje LOGIS Peter Carlson 3/29/2016 16:19 Maria Rucke Medium - 3-7 days 3/30/2016 9:47
137160 Service Desk Order more LTO6 tape 3/29/2016 10:32 Resolved Scott Crocker LOGIS Scott Crocker 3/31/2016 9:50 Scott Crocker Medium - 3-7 days 3/31/2016 9:50
137161 PIMS Required Inspections change for Plumbing Permits 3/29/2016 10:44 Resolved Lisa Morrill Eden Prairie Judd Harper 3/29/2016 10:49 Judd Harper Medium - 3-7 days 3/29/2016 10:49
137162 Infrastructure Group Wireless Network 3/29/2016 10:49 Resolved James Goldenstein Eden Prairie Adam Maloney 4/19/2016 16:06 Adam Maloney Medium - 3-7 days 4/19/2016 16:06
137163 Utility Billing Error when trying to do Advanced Report 3/29/2016 10:53 Resolved Katrina Mattson St. Louis Park Connie Dalsen 3/29/2016 15:04 Connie Dalsen Medium - 3-7 days 3/29/2016 15:04
137164 Network Services POS and Symantec 3/29/2016 11:02 Resolved Jane Skov Richfield Brian Peterson 3/31/2016 15:05 Brian Peterson Medium - 8-14 days 3/31/2016 15:05
137166 Network ServicesInver Grove Heights PD - John Decker - Need Active Directory
account reactivated3/29/2016 11:15 Resolved Lois Klasen Inver Grove Heights Peter Carlson 3/29/2016 14:18 Lois Klasen Medium - 3-7 days 3/29/2016 14:17
137167 JDE Finance Locked out 3/29/2016 11:15 Resolved Pat Sulander St. Louis Park Dave Schleicher 3/29/2016 11:33 Pat Sulander Medium - 3-7 days 3/29/2016 11:29
137169 Network Services SSP Microsoft Licensing review 3/29/2016 11:26 Resolved Ian Hardie South St. Paul Lori Hackett 5/13/2016 16:03 Lori Hackett Medium - 8-14 days 5/13/2016 16:03
137170 Infrastructure Group Install new switches and network modules 3/29/2016 11:31Pending Client
ResponseIan Hardie South St. Paul Virginia Vaske 5/26/2016 9:46 Ian Hardie Medium - 3-7 days
137171 Service Desk LOGIS LUN Renaming 3/29/2016 11:32 New Janelle Day LOGIS Carl PearsonProject - no specified
due date
137172 PIMS Local Report - Daily Weekly Balance Sheet 3/29/2016 11:40 Resolved Penny Stewart Apple Valley Maria Rucke 4/22/2016 14:56 Maria Rucke Medium - 3-7 days 4/22/2016 14:56
137173 RecTrac Friday 3/29/2016 11:50 Resolved Sue LaCrosse Brooklyn Center Paul Norton 3/29/2016 11:57 Paul Norton Medium - 3-7 days 4/6/2016 14:13
137175 Special AssessmentseProperty CanChangePayoffDate new option for daily interest
collection3/29/2016 11:53 In Progress Norb Vossen LOGIS Norb Vossen 5/9/2016 11:04 Holly Amundson
Project - no specified
due date
137176 RecTracBrooklyn Center: Membership scanner not working (VSI Ticket
#1248010) - SEE DETAILS IN #1372293/29/2016 11:53 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/4/2016 9:45 Sue Christiansen High - 2 days 4/4/2016 9:45
137178 Infrastructure Group Looking for IP address of new switch 3/29/2016 12:14 Resolved Ryan Browning Edina Virginia Vaske 3/29/2016 13:37 Virginia Vaske Medium - 3-7 days 3/29/2016 13:37
137179 Infrastructure Group wifi.ci.crystal.mn.us 3/29/2016 12:17 Resolved Nancy Johnson Crystal Virginia Vaske 4/4/2016 9:58 Virginia Vaske Medium - 3-7 days 4/4/2016 9:58
137180 JDE Finance Hubble Error Messages 3/29/2016 12:18 Resolved Pat Sulander St. Louis Park Dave Schleicher 4/6/2016 16:16 Pat Sulander Medium - 3-7 days 4/6/2016 16:17
137181Public Safety
DevelopmentNCIC Query data not coming to FBR Recent Info 3/29/2016 12:20 Resolved Lisa Storey LOGIS Matt O'Brien 4/19/2016 12:40 Matt O'Brien Medium - 3-7 days 4/19/2016 12:40
137182 Utility Billing rate changes on hard shell 3/29/2016 12:31 Resolved Carissa Hoyt New Hope Connie Dalsen 3/29/2016 15:00 Connie Dalsen Medium - 3-7 days 3/29/2016 15:00
137183 JDE Finance Capital Asset ? 3/29/2016 12:33 Resolved Kyle Sawyer Edina Dave Schleicher 3/29/2016 15:20 Kyle Sawyer Medium - 3-7 days 3/29/2016 15:09
137184 Infrastructure Group Move Orono Golf VPN to new CenturyLink IP address 3/29/2016 12:34 Resolved David Klitzke Orono John Wondra 3/31/2016 8:07 John Wondra Medium - 3-7 days 3/31/2016 8:07
137185 RecTracMinnetonka VIC Issue - Try to reach https:\\localhost:65111 and
get a connection : False message. (VSI Ticket #1271930)3/29/2016 12:42 Resolved Sam Black Minnetonka Sue Christiansen 5/23/2016 7:11 Josh Jacobs Critical - 1 day 5/23/2016 7:09
137186 JDE HR/Payroll Employee Terminations 3/29/2016 12:51 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/30/2016 11:40 Dave Schleicher Medium - 3-7 days 3/30/2016 11:40
137187 Infrastructure Group Build infrastructure for SSP SAN/ESXI environment 3/29/2016 13:03 Resolved Ian Hardie South St. Paul Virginia Vaske 4/25/2016 8:36 Virginia Vaske Medium - 8-14 days 4/25/2016 8:36
137188 RecTrac League Schedules -- Needs Training 3/29/2016 13:08 Resolved Kristin Trembley Eagan Paul Norton 5/26/2016 10:48 Jared Flewellen Critical - 1 day 5/26/2016 10:48
137189 Service Desk Re: Add Britta Maddox as Authorized Support Contact 3/29/2016 13:10 Resolved Britta Maddox Coon Rapids Peter Carlson 3/29/2016 13:33 Peter Carlson Medium - 3-7 days 3/29/2016 13:33
137190 JDE HR/Payroll ESS and CJIN 3/29/2016 13:11Pending Client
ResponseClara Hilger South St. Paul Nancy Hilary 3/31/2016 12:28 Nancy Hilary Medium - 3-7 days
137191 LOGIS AdministrationRe: Add Britta Maddox as Authorized Support Contact to
Phaseware3/29/2016 13:25 Resolved Janelle Day LOGIS Sue Christiansen 3/29/2016 13:33 Sue Christiansen Medium - 3-7 days 3/29/2016 13:33
137193 Service Desk RE: Factory reset 7961 3/29/2016 13:34 Resolved Dean Busch Robbinsdale Joe Rader 4/1/2016 16:18 Joe Rader Medium - 3-7 days 4/4/2016 15:44
137194 JDE HR/Payroll Passive Enrollment for Firefighters 3/29/2016 13:44 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 3/30/2016 6:19 Nancy Hilary Medium - 3-7 days 3/30/2016 6:19
Page 109 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137195 Infrastructure Group Open port 3/29/2016 14:11 Resolved Shawn Rung Coon Rapids Vu Pham 4/8/2016 8:01 Vu Pham Medium - 3-7 days 4/8/2016 8:01
137196 Special Assessments RH - Install error 3/29/2016 14:15 Resolved Tabor, Jessica Rochester Norb Vossen 3/29/2016 14:16 Norb Vossen Medium - 3-7 days 3/29/2016 14:16
137197 Service Desk Nagios scheduling downtime incorrectly 3/29/2016 14:28 Internal Testing Kevin Pikkaraine LOGIS Joe Rader 4/25/2016 8:20 Joe RaderProject - no specified
due date
137198 Network Services Apply Renewed Symantec Licenses - NWCT 3/29/2016 14:37 Resolved Shawn Christie NWCT Chad Remick 3/29/2016 16:24 Shawn Christie Medium - 3-7 days 4/4/2016 10:36
137199 Stonefield Query SL - Stonefield Query report 3/29/2016 14:40 Resolved Marty Fechner St. Louis Park Norb Vossen 5/5/2016 14:31 Norb Vossen Medium - 3-7 days 5/5/2016 14:31
137200 Infrastructure GroupOpen Port access for the COON RAPIDS PROD and TEST UB
WebService3/29/2016 14:40 Client to Test Pam Kummer LOGIS Vu Pham 5/19/2016 14:34 Vu Pham Medium - 3-7 days
137201 PIMS Signature for Letters (William Henk) 3/29/2016 14:45 Resolved Mary Granley Eagan Judd Harper 4/15/2016 16:43 Judd Harper Medium - 3-7 days 4/15/2016 16:43
137203 Systems Group Nagios Alerts High CPU and Memory Utilization on Server 3/29/2016 14:49 Resolved Sue Donovan Mendota Heights Brian Peterson 4/4/2016 13:55 Brian Peterson Medium - 3-7 days 4/4/2016 12:56
137204 Utility Billing Please create a CIS account for William Henk 3/29/2016 14:50 Resolved Robyn Chapman Eagan Connie Dalsen 3/31/2016 8:03 Connie Dalsen High - 2 days 3/31/2016 8:03
137205 Network Services 2017 Budget 3/29/2016 14:53Pending Client
ResponseDan Cook Eagan Kevin Pikkaraine 5/10/2016 13:30 Janelle Day Medium - 3-7 days
137206 JDE HR/Payroll Paid time off 3/29/2016 14:54 Resolved Kim Hansen Austin Nikki Heinbuch 3/29/2016 15:56 Nikki Heinbuch Medium - 3-7 days 3/30/2016 13:02
137207 JDE Finance Fixed assets 3/29/2016 14:57 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/1/2016 8:58 Lisa Reiten Medium - 3-7 days 4/1/2016 9:02
137208 JDE HR/Payroll New Employee - Shaw 3/29/2016 15:03 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/30/2016 16:29 Dave Schleicher Medium - 3-7 days 3/30/2016 16:29
137209 Tracker Admin Tracker - Jim in PDS and Special Assessments groups 3/29/2016 15:04 Resolved Lonnie Rolf LOGIS Sue Christiansen 3/29/2016 15:12 Lonnie Rolf Medium - 3-7 days 3/29/2016 15:07
137210 Infrastructure GroupConfigure member firewalls for LPR printing from new JDE
Server3/29/2016 15:09 Resolved Kevin Pikkaraine LOGIS Virginia Vaske 4/4/2016 8:35 Virginia Vaske Medium - 3-7 days 4/4/2016 8:35
137211 Network Services JDE configurations for new environment 3/29/2016 15:15 Resolved Kevin Pikkaraine LOGIS John Paulsen 4/21/2016 14:09 John Paulsen Medium - 3-7 days 4/21/2016 14:09
137212 Service Desk Fwd: Can't log into my computer at home 3/29/2016 15:16 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/1/2016 9:44 Joe Rader Medium - 3-7 days 4/1/2016 9:44
137213 Network Services EMET 5.5 possibly interfering with PC networking 3/29/2016 15:17 Resolved Nikki Farrow St. Louis Park Dimitrios Hilton 3/31/2016 13:39 Dimitrios Hilton Medium - 3-7 days 3/31/2016 13:39
137214 JDE HR/Payroll New Employee - Forsman-Earl 3/29/2016 15:19 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/31/2016 15:06 Denise Heimerman Medium - 3-7 days 3/31/2016 14:51
137215 Public Safety General FW: Returning CSO needs access - ADAMS - Effective 04/01/16 3/29/2016 15:22Pending Client
ResponseJean Westberg
Rice/Steele
Consolidated PSAP4/5/2016 13:09 John Nichols Medium - 3-7 days
137216 Special Assessments RH - Report needed for WQPP Credit payments 3/29/2016 15:24 New Kelly Peterson Rochester Norb Vossen 3/29/2016 15:28 LOGIS Support Medium - 3-7 days
137217 Network Services HP Server orders for SSP 3/29/2016 15:28 Resolved Ian Hardie South St. Paul Brent Rebischke 4/8/2016 14:32 Brent Rebischke Medium - 3-7 days 4/8/2016 14:32
137219 Network Services JDE configurations for new environment 3/29/2016 15:28 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/18/2016 7:52 Jeff Sibell Medium - 3-7 days 5/18/2016 7:52
137220 Special Assessments RH - Change Inactive PIDS on open assessments report 3/29/2016 15:29 In Progress Kelly Peterson Rochester Norb Vossen Medium - 3-7 days
137221 Network Services VMWare and VEEAM license order 3/29/2016 15:30 New Ian Hardie South St. Paul Brent Rebischke Medium - 3-7 days
137222 Network Services JDE configurations for new environment 3/29/2016 15:32 New Kevin Pikkaraine LOGIS Jeff Sibell 4/7/2016 14:43 Kevin Pikkaraine Medium - 3-7 days
137223 Network Services Create MSSQL dump file for FDM server 3/29/2016 15:42 Resolved George Jensen Anoka County JLEC Scott Crocker 4/4/2016 7:03 Scott Crocker High - 2 days 4/4/2016 7:04
137224 Utility Billing 10401 CROCUS ST NW 3/29/2016 15:46 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/29/2016 15:56 Bridget Mehrman Medium - 3-7 days 3/29/2016 15:53
137225 Utility Billing Woodbury RE: Delete Finalled Infinity.Link Accounts 3/29/2016 16:00 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/13/2016 15:14 Connie Dalsen Medium - 3-7 days 4/13/2016 15:14
137227 Service Desk Eagan Fire >>> (Physical) VPN Tokens... 3/29/2016 16:36 Resolved Ron Waara Eagan Peter Carlson 3/30/2016 8:33 Peter Carlson Medium - 3-7 days 3/30/2016 9:45
137228 RecTracPCI Compliances - how to enter credit cards via WebTrac for re-
occurring payments (Auto Debit may work, we need more info)3/29/2016 16:43 In Progress Jared Flewellen Eagan Sue Christiansen 4/12/2016 10:59 Sue Christiansen High - 2 days
137229 RecTracBrooklyn Center Membership Card Scanning (VSI Ticket
#1248010)3/29/2016 16:45 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/4/2016 9:43 Sue Christiansen Medium - 3-7 days 4/4/2016 9:43
137230 Special Assessments Refresh Zip codes for parcels from zip codes in STAMP 3/30/2016 7:45Pending Client
ResponseLynn Moser St. Paul Lonnie Rolf 4/1/2016 16:06 Lonnie Rolf Medium - 3-7 days
137231 Network Services 2017 Budget 3/30/2016 8:12Pending Client
ResponseAditi Salunke Eden Prairie Kevin Pikkaraine 5/9/2016 14:00 Janelle Day Medium - 3-7 days
137232 Utility Billing Cycle 1 WAV Comparison Report 3/30/2016 8:16 Resolved Tammy Geurkink Golden Valley Pat Lindquist 3/31/2016 11:03 Pat Lindquist Medium - 3-7 days 3/31/2016 11:03
137233 JDE Finance Integrity Reports 3/30/2016 8:18 In Progress Linda Fink Eagan Jill Davis 4/11/2016 8:06 Jill Davis Medium - 3-7 days
137234 Utility Billing MG - Bill Print Image & Consumption History 3/30/2016 8:33 Resolved Pam Kummer LOGIS Pam Kummer 4/4/2016 11:33 Ray Jozwiak Critical - 1 day 4/4/2016 11:33
137235 JDE HR/Payroll 2016 JDE History Data Issue 3/30/2016 8:38 New Nancy Hilary LOGIS Nancy Hilary 3/30/2016 12:43 Nancy Hilary Medium - 3-7 days
137236 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 9:00 Resolved Wendy Brierley NWCT Nancy Hilary 3/30/2016 9:03 Wendy Brierley Medium - 3-7 days 3/30/2016 9:02
137237 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 9:00 Resolved Greg Moeller Crystal Nancy Hilary 3/30/2016 9:12 Nancy Hilary Medium - 3-7 days 3/30/2016 9:11
137238 Network Services Cryptolocker 3/30/16 Incident 3/30/2016 9:15 Resolved Dimitrios Hilton LOGIS Joe Rader 4/1/2016 10:24 Dimitrios Hilton Medium - 3-7 days 3/30/2016 14:38
137239 Network Services Quote for Esx hdd 3/30/2016 9:16 Resolved John Paulsen LOGIS Lori Hackett 3/30/2016 13:14 Lori Hackett Medium - 3-7 days 3/30/2016 13:14
Page 110 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137240 JDE HR/Payroll Ess setup for timecard entry tab 105711 j zouski 3/30/2016 9:17 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/1/2016 12:19 Julie Nowlan Medium - 3-7 days 4/1/2016 12:26
137241 PIMS Updates for RPZ letters 3/30/2016 9:21 Resolved Peggy Faber Apple Valley Judd Harper 5/25/2016 15:06 Judd Harper Medium - 3-7 days 5/25/2016 15:07
137242 Service Desk FW: Cannot Print 3/30/2016 9:23 Resolved George Jensen Anoka County JLEC Scott Crocker 4/26/2016 7:00 Scott Crocker Medium - 3-7 days 4/26/2016 7:00
137243 PIMS RE: Email Error 3/30/2016 9:27 Resolved Katy Hauan Ramsey Maria Rucke 3/30/2016 14:08 Maria Rucke Medium - 3-7 days 3/30/2016 14:08
137244 Infrastructure Group BV - New dmz ACL requests 3/30/2016 9:28 Resolved Raoul Boudreau Burnsville Virginia Vaske 4/5/2016 8:45 Virginia Vaske Medium - 3-7 days 4/4/2016 10:33
137245 Service Desk Phone/vm setup 3/30/2016 9:33 Resolved Dean Busch Robbinsdale Peter Carlson 3/30/2016 14:40 Dean Busch Medium - 3-7 days 4/6/2016 8:22
137246 Systems Group PROBLEM Service Alert Disks is WARNING 3/30/2016 9:43 Resolved Peter Carlson LOGIS John Paulsen 3/31/2016 7:34 John Paulsen Medium - 3-7 days 3/31/2016 7:34
137247 Systems Group PROBLEM Service Alert Disks is WARNING 3/30/2016 9:43 Resolved Peter Carlson LOGIS John Paulsen 3/31/2016 7:34 John Paulsen Medium - 3-7 days 3/31/2016 7:34
137248 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 3/30/2016 9:47 Resolved Lorry Mendez-Burns Minnetonka Dave Schleicher 3/30/2016 10:10 Dave Schleicher Medium - 3-7 days 3/30/2016 10:10
137249 Service Desk VPN change and two new accounts 3/30/2016 9:58 Resolved Tracy Vener West St. Paul Peter Carlson 4/19/2016 10:32 Tracy Vener Medium - 3-7 days 4/11/2016 9:23
137250 RecTrac Brooklyn Center: Question about Credit Card Report in RecTrac 3/30/2016 10:07 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/12/2016 9:25 Sue Christiansen Medium - 3-7 days 4/12/2016 9:25
137251 Utility Billing CIS 3/30/2016 10:07 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/26/2016 9:43 Pat Lindquist Medium - 3-7 days 4/26/2016 9:43
137253 JDE HR/Payroll Payroll Rec 3/30/2016 10:30Pending Client
ResponseKim Hansen Austin Nancy Hilary 3/30/2016 12:26 Kim Hansen Medium - 3-7 days
137254 JDE HR/Payroll Re: JDE History Data Issue 3/30/2016 10:31 Resolved Julie Nowlan Coon Rapids Nancy Hilary 3/30/2016 12:04 Julie Nowlan Medium - 3-7 days 3/30/2016 11:10
137255 Utility Billing Bill code differences 3/30/2016 10:35 Internal Testing Donna Gause Minnetonka Pam Kummer 3/30/2016 13:04 Pam Kummer Medium - 3-7 days
137256 PIMS permits printer swap - SSP 3/30/2016 10:36 Resolved Ian Hardie South St. Paul Maria Rucke 3/31/2016 8:02 Maria Rucke Medium - 3-7 days 3/31/2016 8:02
137257 JDE HR/Payroll Open Enrollment Process with JDE 3/30/2016 10:48 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 15:49 Nancy Hilary Medium - 3-7 days
137258 RecTrac 1 more picture 3/30 3/30/2016 10:54 Resolved Kacie Robinson Lakeville Paul Norton 4/11/2016 8:13 Kacie Robinson High - 2 days 4/11/2016 8:13
137259 JDE Finance Fixed Asset Disposal Issue 3/30/2016 10:59 Resolved Kyle Sawyer Edina Dave Schleicher 3/30/2016 11:00 Kyle Sawyer Medium - 3-7 days 3/30/2016 11:03
137260 RecTracRE: Update on membership card printing at Heritage Center -
see Incident #1371173/30/2016 11:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/6/2016 14:44 Sue Christiansen Medium - 3-7 days 4/6/2016 14:44
137261 Network Services Network connectivity issues starting Monday 3/30/2016 11:05 Resolved Scott Heddle St. Louis Park Brent Rebischke 4/15/2016 13:41 Brent Rebischke Medium - 3-7 days 4/15/2016 13:41
137262 JDE Finance Tungsten - Unknown Vendor in GL Coding 3/30/2016 11:16 Resolved Lisa Reiten Apple Valley Jill Davis 3/31/2016 8:42 Jill Davis Medium - 3-7 days 3/31/2016 8:42
137263 RecTrac Report, email & Financial Questions 3/30/2016 11:18 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/12/2016 9:23 Sue Christiansen Medium - 3-7 days 4/12/2016 9:23
137264 RecTracHow do we register a customer when an activity already has a
waitlist? 3/30/2016 11:21 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:43 Sue Christiansen Medium - 3-7 days 4/12/2016 15:43
137265 JDE Finance One Customer not being picked up in AR ACH batch 3/30/2016 11:21 Resolved Erika Gare South St. Paul Jill Davis 3/30/2016 13:41 Jill Davis Medium - 3-7 days 4/18/2016 12:34
137267 Utility Billing Adding a tax profile percent 3/30/2016 11:25 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/6/2016 10:52 Pat Lindquist Medium - 3-7 days 4/6/2016 10:52
137269 Infrastructure Group User on Police segment cannot access PIMS 3/30/2016 11:47 Resolved Robyn Chapman Eagan John Wondra 3/31/2016 10:33 John Wondra Medium - 3-7 days 3/31/2016 10:33
137270 JDE Finance Wells Fargo validation file for ACH vendor 3/30/2016 11:51 New Mari Braatz Minnetonka Jill Davis 3/30/2016 16:29 Jill Davis Medium - 3-7 days
137271 RecTracLakeville Membership Module (cards not printing) - see Incident
#137117 - VSI Ticket #12476753/30/2016 11:52 Resolved Patty Dexter Lakeville Sue Christiansen 4/6/2016 14:36 Sue Christiansen Critical - 1 day 4/6/2016 14:36
137272 RecTrac league scheduler 3/30/2016 11:58 Resolved Patty Dexter Lakeville Paul Norton 4/5/2016 9:34 Patty Dexter Medium - 3-7 days 4/5/2016 9:34
137273 Network Services ED - PW layer 3 connection to Richfield 3/30/2016 12:00 New Ryan Browning Edina Jack Israel Medium - 3-7 days
137274 Systems Group Need Security Certificate for a new platform of TriTech Mobile 3/30/2016 12:08 Resolved Tom Folie LOGIS Jeff Sibell 5/16/2016 11:29 Jeff Sibell Medium - 3-7 days 5/16/2016 11:29
137275 Infrastructure Group ED - implement dual fiber links to sites and OSPF at within city 3/30/2016 12:08Pending Client
ResponseRyan Browning Edina Jack Israel 3/30/2016 12:20 Jack Israel Medium - 3-7 days
137276 RecTrac Work Order - Required Fields 3/30/2016 12:18 Resolved Amy Grannes Eagan Paul Norton 3/30/2016 14:07 Amy Grannes Medium - 3-7 days 3/30/2016 13:57
137277 Network Services AnyConnect deactivation 3/30/2016 12:18 Resolved Joan Waterstreet Edina Peter Carlson 3/30/2016 12:48 Peter Carlson Medium - 3-7 days 3/30/2016 12:48
137278 Infrastructure Group ED - Activate OSPF in remote sites that are not running it. 3/30/2016 12:27Pending Client
ResponseRyan Browning Edina Jason Stickler
Project - no specified
due date
137279 JDE HR/Payroll PERA GASB 68 3/30/2016 12:28 In Progress Nancy Hilary LOGIS Nancy Hilary 4/21/2016 13:22 Nancy Hilary Medium - 3-7 days
137280 JDE Finance Auditors Trial Balance 3/30/2016 12:32 Resolved Angie McIntire Ramsey Dave Schleicher 3/30/2016 14:11 Dave Schleicher Medium - 3-7 days 3/30/2016 14:11
137281 Infrastructure Group Issue with panic buttons 3/30/2016 12:38 Resolved Dustin Hammond St. Louis Park Jason Stickler 5/2/2016 8:56 Jason Stickler Medium - 3-7 days 5/2/2016 8:56
137282 Infrastructure GroupED - LOGIS - Add Fibers from City Hall to Palmento Park to
connect up fiber from HC project3/30/2016 12:42 In Progress Ryan Browning Edina Jack Israel 4/8/2016 16:19 Jack Israel Medium - 3-7 days
137283 Infrastructure Group ED - Install fiber from Southdale water tower to Southdale fiber 3/30/2016 12:46 New Ryan Browning Edina Jack Israel 5/11/2016 9:53 Jack Israel Medium - 3-7 days
137284 RecTracPassed to VSI for Consulting: Lakeville: advanced fee -Music
Together Free Sibling Infant 3/303/30/2016 12:48 Resolved Kacie Robinson Lakeville Paul Norton 4/20/2016 16:00 Kacie Robinson High - 2 days 4/20/2016 16:00
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137285 Infrastructure Group ED - Fiber to Pamela Pump house 3/30/2016 12:49 New Ryan Browning Edina Jack Israel Medium - 3-7 days
137286 Infrastructure Group ED - fiber to parking office from Liquor store 3/30/2016 12:52 New Ryan Browning Edina Jack Israel Medium - 3-7 days
137287 Infrastructure GroupED - would like to connect PD to HC 800 MHZ at sheriff radio in
GV3/30/2016 12:55 New Ryan Browning Edina Jack Israel Medium - 3-7 days
137288 Special Assessments CY - deferred assessment issues 3/30/2016 13:09 In Progress Gail Petschl Crystal Norb Vossen 3/30/2016 13:11 Norb Vossen Medium - 3-7 days
137289 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Carrie Person Edina Nancy Hilary 4/6/2016 14:49 Nancy Hilary Medium - 3-7 days 4/6/2016 14:48
137290 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Richard Johnson New Hope Nancy Hilary 3/30/2016 15:37 Richard Johnson Medium - 3-7 days 3/30/2016 14:01
137291 JDE HR/Payroll RE: JDE History Data Issue 3/30/2016 13:28 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/30/2016 14:40 Nancy Hilary Medium - 3-7 days 3/30/2016 14:39
137292 RecTracSecond page printing on activity sales receipt (bike waiver
contains odd text) - VSI Ticket #12486163/30/2016 13:52 Client to Test Kate Egert Minnetonka Sue Christiansen 5/27/2016 15:58 Sue Christiansen Medium - 3-7 days
137293 Service Desk Adding New Employees 3/30/2016 14:01 Resolved Christine Waltz West St. Paul Peter Carlson 4/5/2016 12:35 Peter Carlson Medium - 3-7 days 4/6/2016 8:22
137294 JDE HR/Payroll PERA GASB 68 3/30/2016 14:07 Resolved Shari Rains New Hope Nancy Hilary 4/7/2016 8:43 Nancy Hilary Medium - 3-7 days 4/7/2016 8:14
137295 Network ServicesPlease add Sheri Robertson of Maple Grove to LO Rectrac 3.1
email distribution list.3/30/2016 14:17 Resolved Paul Norton LOGIS Peter Carlson 3/30/2016 14:44 Peter Carlson Medium - 3-7 days 3/30/2016 14:44
137296 Network Services Book Cisco Conference Travel - Kevin Pikkaraine 3/30/2016 14:30 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/14/2016 13:32 Lori Hackett Medium - 3-7 days 4/14/2016 13:32
137297 Utility Billing 10885 Osage St NW 3/30/2016 14:38 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 3/30/2016 14:41 Connie Dalsen Medium - 3-7 days 3/30/2016 14:41
137298 Infrastructure Group SSP City Wifi users can't send email to gmail on iPhones 3/30/2016 14:55 Resolved Ian Hardie South St. Paul Virginia Vaske 4/7/2016 9:46 Virginia Vaske Medium - 3-7 days 4/7/2016 9:45
137299 Network Services Microsoft Office, Windows CAL and Exchange CAL Quote - FA 3/30/2016 15:16 Resolved Rob Boerboom Farmington Lori Hackett 5/10/2016 16:20 Lori Hackett Medium - 3-7 days 5/10/2016 16:20
137300 PIMS Report of Temporary C of O 3/30/2016 15:16 New Stephen Smith Coon Rapids Judd Harper 3/30/2016 15:21 System Medium - 3-7 days
137301 PIMS RPZ Reports 3/30/2016 15:21 New Brian Koopman Coon Rapids Judd Harper 3/30/2016 15:25 System Medium - 3-7 days
137302 PIMS Rpz - Annual Notice 3/30/2016 15:26 New Brian Koopman Coon Rapids Judd Harper 3/30/2016 15:52 System Medium - 3-7 days
137303 RecTracRoster (Ansel Tucker has a birthday in his family but it doesn’t
show up on the roster)3/30/2016 15:32 In Progress Jared Flewellen Eagan Paul Norton 4/22/2016 7:24 Jared Flewellen High - 2 days
137304 Network Services Drive failure and datastore issues on DR site 3/30/2016 15:33 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 4/18/2016 9:41 John Paulsen Medium - 3-7 days 4/18/2016 9:41
137305 Infrastructure Group BC - SCADA LAN 3/30/2016 15:46 Resolved Patty Hartwig Brooklyn Center Jack Israel 4/1/2016 11:58 Jack Israel Medium - 3-7 days 5/3/2016 13:35
137306 JDE HR/Payroll RE: PERA GASB 68 3/30/2016 15:47 Resolved Kathy Jo Price Apple Valley Nancy Hilary 3/31/2016 22:18 Nancy Hilary Medium - 3-7 days 3/31/2016 22:18
137307 Property Data EP - 2016 comparables deleted for PID 3/30/2016 15:51 Resolved Dave Buswell Eden Prairie Norb Vossen 3/30/2016 15:56 Norb Vossen Medium - 3-7 days 3/30/2016 15:56
137308 PIMS Corrections Appointment 3/30/2016 15:53 New Stephen Smith Coon Rapids 3/30/2016 15:56 SystemProject - no specified
due date
137309 GIS Remove access for User 3/30/2016 15:55 Resolved Paul Schweisthal Maple Grove Mitchell Winiecki 5/3/2016 10:00 Mitchell Winiecki Medium - 3-7 days 5/3/2016 10:00
137310 RecTrac BC - needs VIC installation instructions 3/30/2016 15:57 Resolved Patty Hartwig Brooklyn Center Sue Christiansen 4/6/2016 14:35 Sue Christiansen Medium - 3-7 days 4/6/2016 14:35
137311 PIMS Email address for contractor/applicant 3/30/2016 15:58 New Josh Stewart Coon Rapids 3/30/2016 16:01 SystemProject - no specified
due date
137312 Special Assessments RH - Report/Spreadsheet for Kelly 3/30/2016 16:01 Resolved Kelly Peterson Rochester Norb Vossen 4/4/2016 16:08 Norb Vossen Medium - 3-7 days 4/4/2016 16:08
137313 PIMS Training for staff 3/30/2016 16:01 Resolved Joy Lang Coon Rapids Jane Watje 3/30/2016 16:05 Jane Watje Medium - 3-7 days 3/30/2016 16:05
137314 Network Services 2017 Budget 3/30/2016 16:20 Resolved Richard Johnson New Hope Janelle Day 4/19/2016 15:30 Janelle Day Medium - 3-7 days 5/2/2016 14:29
137316 JDE Finance JDE voucher GL reclass 3/30/2016 17:28 Resolved Eric Roggeman Edina Dave Schleicher 4/4/2016 10:59 Eric Roggeman Medium - 3-7 days 4/4/2016 11:36
137320 Network Services Add User to Email Distribution Lists 3/31/2016 7:41 Resolved Connie Dalsen LOGIS Peter Carlson 3/31/2016 7:50 Peter Carlson Medium - 3-7 days 3/31/2016 7:50
137321 RecTrac Field Rental Fee - Lights 3/31/2016 8:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/5/2016 9:33 Patty Dexter Medium - 3-7 days 4/5/2016 9:33
137322 Utility Billing Spring Potluck 3/31/2016 8:11 Resolved Amy Dierkhising Maple Grove Pam Kummer 5/19/2016 12:07 Pam Kummer Medium - 3-7 days 5/19/2016 12:07
137324 Infrastructure Group Nexus 5K Power failure testing 3/31/2016 8:15 Resolved Vu Pham LOGIS Vu Pham 3/31/2016 8:17 Vu Pham Medium - 3-7 days 3/31/2016 8:17
137325 JDE HR/Payroll RE: JDE History Data Issue 3/31/2016 8:22 Resolved Jodie Hildestad St. Louis Park Nancy Hilary 3/31/2016 23:24 Nancy Hilary Medium - 3-7 days 3/31/2016 23:23
137326 Service Desk Print checks 3/31/2016 8:26 Resolved Heather Campson LOGIS Joe Rader 3/31/2016 10:13 Joe Rader Medium - 3-7 days 3/31/2016 10:13
137327 Infrastructure Group Law mobile application communication with server 3/31/2016 8:29 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Jack Israel 3/31/2016 8:37 Jack Israel Critical - 1 day 3/31/2016 9:06
137329 Infrastructure Group GV BV Access List Change Request for Monday, April 4 3/31/2016 8:49 Resolved Beth Yurchisin Golden Valley Vu Pham 4/4/2016 13:15 Vu Pham Medium - 3-7 days 4/4/2016 13:15
137330 PIMS Denied Access??? 3/31/2016 8:51 Resolved Katy Hauan Ramsey Judd Harper 3/31/2016 15:45 Judd Harper Medium - 3-7 days 3/31/2016 15:45
137331 Infrastructure Group Switch not powering up 3/31/2016 8:52 Resolved Patty Hartwig Brooklyn Center Vu Pham 4/1/2016 11:25 Vu Pham Medium - 3-7 days 4/1/2016 11:25
137332 Special Assessments LA - Daily Interest Questions 3/31/2016 8:54 In Progress Dianne Quinnell Lakeville Norb Vossen 3/31/2016 15:40 Norb Vossen Medium - 3-7 days
Page 112 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137333 JDE HR/Payroll Log-In Isn't Working 3/31/2016 9:03 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 3/31/2016 10:11 Jenny Hildebrandt Medium - 3-7 days 3/31/2016 10:38
137334 Special Assessments LA - eProperty and Payment Calculator 3/31/2016 9:04 In Progress Dianne Quinnell Lakeville Norb Vossen 3/31/2016 9:04 System Medium - 3-7 days
137335 Public Safety Mobiles Correction of Citation: 271816200953 3/31/2016 9:08 Resolved Natalie Johnson Richfield Jason Ehlers 4/20/2016 10:46 Jason Ehlers Medium - 3-7 days 4/20/2016 10:46
137336 JDE HR/Payroll Shift codes 3/31/2016 9:15 Resolved Kim Hansen Austin Nikki Heinbuch 3/31/2016 12:58 Nikki Heinbuch Medium - 3-7 days 3/31/2016 13:13
137337 RecTrac
I was shown on how to make more additional slots for the
supergrid…I go into the ‘Additional Controls” change it to 12
from 10 but every time I go into supergrid it automatically
changes it back to 10…
3/31/2016 9:16 Resolved Jane Ottum Lakeville Sue Christiansen 4/20/2016 14:37 Jane Ottum Medium - 3-7 days 4/20/2016 14:37
137338 JDE HR/Payroll EE 107132 3/31/2016 9:17 Resolved Kim Hansen Austin Nancy Hilary 3/31/2016 14:48 Kim Hansen Medium - 3-7 days 4/1/2016 9:42
137339 Service DeskJudd Harper cannot access Shares on Web servers WebTest02,
Web01 and Web023/31/2016 9:43 Resolved Lonnie Rolf LOGIS Joe Rader 4/14/2016 10:11 Joe Rader Medium - 3-7 days 4/14/2016 10:11
137340 Network ServicesInvestigate access to ediscover hold mailbox and DB missing
from GUI in ECP3/31/2016 9:52 Resolved Dan Cook Eagan Brian Peterson 4/1/2016 14:13 Brian Peterson Medium - 3-7 days 4/1/2016 14:13
137341 Service Desk New server for Nagios 3/31/2016 9:58 Resolved Scott Crocker LOGIS Joe Rader 4/6/2016 8:17 Joe Rader Medium - 3-7 days 4/6/2016 8:17
137342 PIMSPIMS Enhancement - Permit Search Screen - Lock modifications
made to grid3/31/2016 10:01 New Julie Silverberg White Bear Lake 3/31/2016 10:13 System
Project - no specified
due date
137343 Utility Billing eutilitybilling email deletion 3/31/2016 10:16 Resolved Carissa Hoyt New Hope Pat Lindquist 4/5/2016 8:25 Pat Lindquist Medium - 3-7 days 4/5/2016 8:25
137344 Network Services Sports Center PCI Computer Running Slow 3/31/2016 10:23 Resolved Don Rambow White Bear Lake Chad Remick 3/31/2016 10:34 Adam Maloney Medium - 3-7 days 4/4/2016 9:39
137345 Service Desk A/P Check Run 3/31/2016 10:26 Resolved George Gombos LOGIS Joe Rader 3/31/2016 10:43 Joe Rader Medium - 3-7 days 3/31/2016 10:43
137346 JDE HR/Payroll FW: Payroll Recalc 3/31/2016 10:30 Resolved Shari Rains New Hope Nikki Heinbuch 4/28/2016 11:28 Shari Rains Medium - 3-7 days 4/29/2016 10:52
137348 RecTracPass Visit Processing - Kris Ryan can't process passes for Mousel
family - works fine on other PCs3/31/2016 10:47 Resolved Kris Ryan Maple Grove Sue Christiansen 3/31/2016 13:45 Sue Christiansen Medium - 3-7 days 3/31/2016 13:44
137349 JDE HR/Payroll RE: JDE History Data Issue 3/31/2016 10:51 Resolved Jill Berger Brooklyn Center Nancy Hilary 3/31/2016 23:27 Nancy Hilary Medium - 3-7 days 3/31/2016 23:26
137350 PIMS admin notice changes 3/31/2016 11:02 Resolved Tracy Thorstenson Crystal Judd Harper 4/29/2016 11:55 Jason Zimmermann Medium - 3-7 days 4/29/2016 11:54
137351 JDE Finance hotfix issue 3/31/2016 11:08 Resolved Melissa Schlingman Shakopee Dave Schleicher 4/1/2016 7:47 Melissa Schlingman Medium - 3-7 days 4/1/2016 7:52
137352 RecTrac Request to clone specific reports in RecTrac 3/31/2016 11:13 New Holly Champlin Eagan Sue Christiansen 4/12/2016 10:58 Sue Christiansen Medium - 3-7 days
137354 JDE HR/Payroll Password reset 3/31/2016 11:19 Resolved Marge Bergman Edina Dave Schleicher 3/31/2016 11:47 Marge Bergman Medium - 3-7 days 3/31/2016 11:23
137355 PIMS Needed assistance adding a fee 3/31/2016 11:19 Resolved Jackie Onischuk Edina Maria Rucke 3/31/2016 11:21 Maria Rucke Medium - 3-7 days 3/31/2016 11:21
137356 JDE Finance Duplicate Batch 39130 - Deletion Request 3/31/2016 11:30 Resolved Darla Monson St. Louis Park Dave Schleicher 3/31/2016 11:52 Darla Monson Medium - 3-7 days 3/31/2016 11:53
137357 JDE HR/Payroll Attendance Trend 3/31/2016 11:39 Resolved Richard Johnson New Hope Nancy Hilary 3/31/2016 11:55 Nancy Hilary Medium - 3-7 days 3/31/2016 11:56
137358 Infrastructure Group Status? 3/31/2016 11:45 Resolved Shelli Welter Burnsville Jack Israel 3/31/2016 13:46 Jack Israel Medium - 3-7 days 3/31/2016 13:48
137359 JDE Finance RE: Insight License questions 3/31/2016 11:54 Resolved Sheri Robertson Maple Grove Dave Schleicher 3/31/2016 11:59 Dave Schleicher Medium - 3-7 days 3/31/2016 11:59
137360 RecTrac
Golden Valley Balancing issue (unearned income report) -
Community Center rental for Tanesha George (VSI Ticket
#1254341) - Ross says report may be fixed in .09
3/31/2016 12:05 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:56 Sue Christiansen Medium - 3-7 days
137361 Public Safety General CSO Term 3/31/2016 12:07 New Stefan Bakken Lakeville 3/31/2016 20:03 Terry Hoium Medium - 3-7 days
137362 Service Desk CSO Term 3/31/2016 12:08 Resolved Stefan Bakken Lakeville Peter Carlson 4/1/2016 9:00 Peter Carlson Medium - 3-7 days 4/1/2016 9:00
137363 Network Services Access to Electronic Timecards 3/31/2016 12:09 Resolved John Sutton
Dakota
Communications
Center
Peter Carlson 5/3/2016 15:49 Dave Schleicher Medium - 3-7 days 5/3/2016 15:07
137364 Network Services email archiving setup 3/31/2016 12:41 Resolved Dan Cook Eagan Scott Crocker 4/8/2016 13:02 Scott Crocker Medium - 3-7 days 4/8/2016 13:04
137365 Service Desk Term IPT User 3/31/2016 13:01 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/1/2016 9:16 Peter Carlson Medium - 3-7 days 4/1/2016 9:16
137366 Systems Group Lo-ptk-lrms3 crash 3/31/2016 13:02 Resolved Peter Carlson LOGIS Jeff Sibell 5/9/2016 10:57 Jeff Sibell Medium - 3-7 days 5/9/2016 10:57
137367 RecTrac
#1 Priority Lakeville: Facility Schedule no page break report -
why doesn't Aronson Park, Aronson SBF1 appear on this report?
(VSI #1261295)
3/31/2016 13:22 Internal Testing Patty Dexter Lakeville Sue Christiansen 4/21/2016 10:38 Patty Dexter High - 2 days 4/21/2016 10:38
137368 JDE Finance best reports for CAFR 3/31/2016 13:24 Resolved Angie McIntire Ramsey Dave Schleicher 3/31/2016 14:00 Dave Schleicher Medium - 3-7 days 5/9/2016 18:45
137369 Infinity.Link InternalFA PROD - Apply Web Service Build 3.3.2.11 & GetConsHx
SPROCS3/31/2016 13:43 Resolved Pam Kummer LOGIS Pam Kummer 3/31/2016 16:35 Pam Kummer Critical - 1 day 3/31/2016 16:35
137370 Infrastructure Group LO - remove lo-csr from core 3/31/2016 13:55 New Jack Israel LOGIS Vu Pham Medium - 3-7 days
137371 JDE HR/Payroll Employee Termination 3/31/2016 14:03 Resolved Denise Heimerman Minnetonka Dave Schleicher 3/31/2016 15:07 Denise Heimerman Medium - 3-7 days 3/31/2016 14:57
137372 JDE Finance reset password 3/31/2016 14:08 Resolved Fran Hanson Coon Rapids Dave Schleicher 3/31/2016 15:05 Fran Hanson Medium - 3-7 days 3/31/2016 15:04
137373 JDE HR/Payroll ESS user name and password needed for new hire 3/31/2016 14:12 Resolved Gina Dwyer Eagan Dave Schleicher 4/1/2016 12:36 Dave Schleicher Medium - 3-7 days 4/1/2016 12:36
137374 JDE Finance FW: vacation 3/31/2016 14:13 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/9/2016 12:54 Dave Schleicher Medium - 3-7 days 4/9/2016 12:54
137375 Utility Billing WAV Cycle 3 Sewer Comparison Report 3/31/2016 14:15 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/4/2016 9:27 Pat Lindquist Medium - 3-7 days 4/4/2016 9:27
137376 Infrastructure Group Issues with phone system 3/31/2016 14:24 Resolved Dave Sack Coon Rapids Jason Stickler 3/31/2016 14:50 Jason Stickler Medium - 3-7 days 3/31/2016 14:52
Page 113 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137377 RecTrac Question on refunding a credit 3/31/2016 14:32 Resolved Lisa Jost Maple Grove Sue Christiansen 4/1/2016 12:44 Sue Christiansen Medium - 3-7 days 4/1/2016 12:44
137378 Service Desk New RA GIS User 3/31/2016 14:35 Resolved Keith Anderson LOGIS Joe Rader 3/31/2016 15:37 Joe Rader Medium - 3-7 days 3/31/2016 15:37
137379 JDE Finance Recurring Invoices 3/31/2016 14:59Pending Client
ResponseJeff Zuba Robbinsdale Dave Schleicher 3/31/2016 15:14 Dave Schleicher Medium - 3-7 days
137380 Network Services FW: St. Louis Park web streaming is down 12:45pm 3/31/16 3/31/2016 15:02 Resolved Reg Dunlap St. Louis Park Kevin Pikkaraine 4/1/2016 15:49 Janelle Day Medium - 3-7 days 4/1/2016 15:49
137381 RecTracUnearned Income Problem - 2/12/16 - balancing issue (VSI
Ticket #1254341) - Ross says report may be fixed in .093/31/2016 15:09 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:56 Sue Christiansen Medium - 3-7 days
137382 Utility Billing Delete Batch? 3/31/2016 15:33 Resolved Greg Moeller Crystal Pam Kummer 4/1/2016 8:51 Pam Kummer Medium - 3-7 days 4/1/2016 8:51
137383 Property Data MI reporting PDS Slowness Issue on comparables details 3/31/2016 15:44 In Progress Jeff Dulac Minnetonka Norb Vossen 3/31/2016 16:50 Norb Vossen Medium - 3-7 days
137384 PIMS Delete Payment $180.00 for Permit 146284 3/31/2016 15:45 Resolved Jackie Onischuk Edina Judd Harper 3/31/2016 15:49 Judd Harper Medium - 3-7 days 3/31/2016 15:49
137385 JDE HR/Payroll W-2C EE 144790 for 2013 and 2014 3/31/2016 15:51 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/18/2016 8:53 Nikki Heinbuch Medium - 3-7 days 5/18/2016 8:53
137386 Infrastructure Group BOC Client Vanishes from Staff PC 3/31/2016 16:02 Resolved Jeff Dulac Minnetonka Jason Stickler 4/4/2016 13:29 Jason Stickler Medium - 3-7 days 4/4/2016 13:29
137387 Special Assessments EA - Payment warning on eProperty 3/31/2016 16:08 Resolved Alexandra O'Leary Eagan Norb Vossen 4/1/2016 8:24 Norb Vossen Medium - 3-7 days 4/1/2016 8:24
137388 JDE HR/Payroll New Hope GL Batch 11681 3/31/2016 16:10 New Nancy Hilary LOGIS 4/1/2016 8:20 Nancy Hilary Medium - 3-7 days
137389 Service Desk ATA Liquor Store #1 3/31/2016 16:17 Resolved Kao Yang Brooklyn Center Joe Rader 4/29/2016 10:56 Joe Rader High - 2 days 5/4/2016 8:54
137390 JDE HR/Payroll RE: PERA GASB 68 3/31/2016 16:23 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/8/2016 14:29 Sandra Tauer Medium - 3-7 days 4/7/2016 12:24
137391 Tracker AdminPhaseware - allow Kao Yang and Patty Hartwig to see each
others' tickets3/31/2016 16:23 Client to Test Patty Hartwig Brooklyn Center Sue Christiansen 4/1/2016 11:40 Sue Christiansen Medium - 3-7 days
137392 JDE Finance Tungsten - GL Coding Grid 3/31/2016 16:27 Resolved Lisa Reiten Apple Valley Jill Davis 4/1/2016 8:40 Lisa Reiten Medium - 3-7 days 4/1/2016 8:40
137393 JDE HR/Payroll Please re-enable KBisek 3/31/2016 18:05 Resolved Katie Bisek Edina Dave Schleicher 3/31/2016 19:02 Dave Schleicher Medium - 3-7 days 3/31/2016 19:02
137394 JDE Finance Title companies 3/31/2016 19:50 Resolved JoAnn Eagen Farmington Dave Schleicher 4/1/2016 15:14 JoAnn Eagen Medium - 3-7 days 4/1/2016 15:29
137395 Network Services RCECC Monthly Review of QRadar logs 4/1/2016 5:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 4/19/2016 9:03 John Paulsen Medium - 3-7 days 4/19/2016 9:03
137396 Infrastructure Group PCI Compliance – Wireless Scans (FA) 4/1/2016 5:04 Resolved Rob Boerboom Farmington Virginia Vaske 4/8/2016 11:45 Virginia Vaske Medium - 3-7 days 4/8/2016 13:14
137397 Network Services RCECC Monthly Administration of the EMC SAN 4/1/2016 5:07 New Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Kevin Pikkaraine Medium - 3-7 days
137398 Service Desk RCECC Monthly Administration Review 4/1/2016 5:10 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Chad Remick 4/11/2016 8:15 Will Moua Medium - 3-7 days 4/11/2016 8:14
137399 Network Services RCECC Monthly PhaseWare Report 4/1/2016 5:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 4/11/2016 8:39 Lori Hackett Medium - 3-7 days 4/11/2016 8:39
137400 Utility Billing wav report 4/1/2016 6:43 Resolved Barbara Baer Eden Prairie Connie Dalsen 4/1/2016 9:03 Connie Dalsen High - 2 days 4/1/2016 9:03
137401 Infrastructure Group ED - Edina School District Fiber 4/1/2016 7:14 New Ryan Browning Edina Jack Israel 4/1/2016 7:17 Ryan Browning Medium - 3-7 days
137402 JDE HR/Payroll Interim 4/1/2016 8:19 Resolved Carrie Person Edina Nikki Heinbuch 4/1/2016 8:27 Nikki Heinbuch Medium - 3-7 days 4/1/2016 8:27
137403 RecTrac02/29/16 Unearned Income issue (VSI Ticket #1254341) - Ross
says report may be fixed in .094/1/2016 8:33 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:57 Sue Christiansen Medium - 3-7 days
137404 Service Desk Websense change 4/1/2016 8:44 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/14/2016 16:33 Joe Rader Medium - 3-7 days 4/14/2016 16:33
137405 RecTrac
Course #1140411-02, under custom schedule we added 4/7/16
as a holiday and rebooked the course. This should have taken
4/7/16 off the supergrid but it didn’t
4/1/2016 8:45 New Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:13 Sue Christiansen Medium - 3-7 days
137406 JDE HR/Payroll Termed employee 127515 mistake on last check 4/1/2016 9:08 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/13/2016 13:43 Karrie Glen Medium - 3-7 days 4/13/2016 13:36
137407 JDE Finance Payroll Outstanding Check List 4/1/2016 9:12 Resolved Cathy Broughten Apple Valley Jill Davis 4/22/2016 8:37 Cathy Broughten Medium - 3-7 days 4/22/2016 8:38
137408 Systems Group FW: [cityit] Locky Ransomware in the area.... 4/1/2016 9:22 Resolved James Goldenstein Eden Prairie Brian Peterson 4/11/2016 8:44 Brian Peterson Medium - 3-7 days 4/11/2016 8:16
137410 JDE HR/Payroll RE: PERA PPED 02/29/16 4/1/2016 9:41 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/5/2016 10:15 Nancy Hilary Medium - 3-7 days 4/5/2016 10:15
137411 RecTrac3/22/16 Unearned Report issue (VSI Ticket #1254341) - Ross
says report may be fixed in .094/1/2016 9:49 Client to Test Sue Watson Golden Valley Sue Christiansen 5/16/2016 7:57 Sue Christiansen Medium - 3-7 days
137412 JDE HR/Payroll New ESS User 4/1/2016 9:50 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 4/1/2016 14:14 Dave Schleicher Medium - 3-7 days 4/1/2016 14:14
137413 Service Desk Request for Infortel Reports 4/1/2016 9:50 Resolved Judy Fradenburgh Bloomington Peter Carlson 4/6/2016 8:23 Peter Carlson High - 2 days 4/6/2016 8:23
137414 Utility Billing CIS: Account Disabled: 4/1/2016 10:34 Resolved Coty Hemann St. Louis Park Connie Dalsen 4/1/2016 11:00 Connie Dalsen Medium - 3-7 days 4/1/2016 11:00
137415 Service Desk Path for Eve, At City of new hope 4/1/2016 11:00 Resolved Evan Tuon (SB Inc) New Hope Peter Carlson 4/4/2016 13:39 Peter Carlson Medium - 3-7 days 4/4/2016 13:39
Page 114 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137417 Service Desk Update port service checks for acjlec-gc-asa.acw-psds.org 4/1/2016 11:06 Resolved Adam Maloney LOGIS Joe Rader 4/1/2016 11:08 Joe Rader Medium - 3-7 days 4/13/2016 16:02
137418 JDE Finance F/A 4/1/2016 11:06 Resolved Lisa Reiten Apple Valley Dave Schleicher 4/1/2016 11:26 Lisa Reiten Medium - 3-7 days 4/1/2016 11:24
137419 Utility Billing Finalled eub Accounts 4/1/2016 11:09 Resolved Barbara Virum St. Louis Park Connie Dalsen 4/1/2016 11:45 Connie Dalsen Medium - 3-7 days 4/1/2016 11:45
137420 JDE Finance New printer - needs to be set up for printing from JDE 4/1/2016 11:10 Resolved Don Rambow White Bear Lake Dave Schleicher 4/4/2016 11:37 Dave Schleicher Medium - 3-7 days 4/4/2016 11:37
137421 Service Desk New printer - needs to be set up for printing from JDE 4/1/2016 11:21 Resolved Dave Schleicher LOGIS Chad Remick 4/4/2016 10:01 Dave Schleicher Medium - 3-7 days 4/4/2016 9:55
137422 Infrastructure Group Cert needed for Rochester to connect to portal.logis.org 4/1/2016 11:24 Resolved Norb Vossen LOGIS Virginia Vaske 4/25/2016 13:47 Virginia Vaske Medium - 3-7 days 4/25/2016 13:48
137423 JDE HR/PayrollPolly Branter - all access is gone - last time in a couple weeks
ago4/1/2016 11:45 Resolved Kathy Jo Price Apple Valley Dave Schleicher 4/1/2016 14:30 Kathy Jo Price Medium - 3-7 days 4/1/2016 15:12
137424 JDE HR/Payroll Forgot password 4/1/2016 11:56 Resolved Pat Waterloo Edina Dave Schleicher 4/1/2016 12:01 Dave Schleicher Medium - 3-7 days 4/1/2016 12:01
137425 JDE HR/Payroll New ESS user 4/1/2016 12:00 Resolved Carrie Person Edina Dave Schleicher 4/1/2016 14:23 Carrie Person Medium - 3-7 days 4/1/2016 14:21
137426 Network Services Temporary profile when Remote to Broker 4/1/2016 12:00 Resolved Jason Ehlers LOGIS Joe Rader 4/4/2016 8:09 Joe Rader Medium - 3-7 days 4/4/2016 8:09
137427 RecTracWebtrac customer charged twice (VSI Ticket #1254706 created
to ask why we didn't get emails for this)4/1/2016 12:03 Resolved Kris Ryan Maple Grove Sue Christiansen 4/11/2016 8:40 Lisa Jost Medium - 3-7 days 4/11/2016 8:09
137428 Service Desk FW: UCR Validation Report 4/1/2016 12:03 Resolved Lisa Storey LOGIS Peter Carlson 4/1/2016 12:11 Peter Carlson Medium - 3-7 days 4/1/2016 12:11
137429 JDE HR/Payroll ESS User ID and Password needed 4/1/2016 12:12 Resolved Gina Dwyer Eagan Dave Schleicher 4/1/2016 12:41 Dave Schleicher Critical - 1 day 4/1/2016 12:41
137430 Network Services 2016 Park Shelter Fiber RFP 4/1/2016 12:44 Resolved Clint Pires St. Louis Park Adam Maloney 5/6/2016 8:33 Clint Pires Medium - 3-7 days 5/6/2016 8:33
137431 JDE Finance Tungsten 4/1/2016 12:50 New Lisa Reiten Apple Valley Jill Davis 4/1/2016 15:35 Jill Davis Medium - 3-7 days
137432 PIMS Needed assistance with ePermits 4/1/2016 13:10 Resolved Jeanne McManus Golden Valley Maria Rucke 4/1/2016 13:38 Maria Rucke Medium - 3-7 days 4/1/2016 13:38
137433 Property Data EP - Homestead FTP 4/1/2016 13:12 Resolved Lisa Ramsey Eden Prairie Norb Vossen 4/1/2016 13:19 Norb Vossen Medium - 3-7 days 4/1/2016 13:19
137434 JDE Finance How to record US Bank credit card charges and payments in JDE 4/1/2016 13:16 Resolved Jane Yang Robbinsdale Dave Schleicher 4/1/2016 14:01 Jane Yang Medium - 3-7 days 4/1/2016 13:52
137435 RecTracInstallment Billing - process taking an extended period of time to
run (VSI Ticket #1254665)4/1/2016 13:20 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/1/2016 16:03 Ross Tenaglia Medium - 3-7 days 4/1/2016 14:51
137436 Service Desk New Employee 4/1/2016 13:22 Resolved Ray Jozwiak LOGIS Joe Rader 4/4/2016 8:48 Ray Jozwiak Critical - 1 day 4/4/2016 8:48
137437 Systems Group Domain controllers not logging user logins/failures 4/1/2016 13:42 Resolved Paul Schweisthal Maple Grove Brent Rebischke 4/4/2016 15:09 Brent Rebischke Medium - 3-7 days 4/4/2016 14:09
137438 RecTracDo we have the ability to change the default responses for the
waitlist drop down box?4/1/2016 13:59 New Kacie Robinson Lakeville Sue Christiansen 4/13/2016 10:47 Sue Christiansen Medium - 3-7 days
137439 RecTracMinnetonka: RecTrac offline (VIC disconnected) - continuing
issue in .11 (VSI Ticket #1269294)4/1/2016 14:08
Pending Client
ResponseKelly O'Dea Minnetonka Sue Christiansen 5/25/2016 11:37 Landel Cochran
Project - no specified
due date
137440 PIMS Changes to License Renewal Format 4/1/2016 14:09 New Shirley Johnson South St. Paul Judd Harper 4/21/2016 10:57 Shirley Johnson Medium - 3-7 days
137441 JDE HR/Payroll Questions 4/1/2016 14:10 Resolved Shari Rains New Hope Nikki Heinbuch 4/1/2016 16:03 Nikki Heinbuch Medium - 3-7 days 4/4/2016 11:19
137442 PIMSNeeded assistance adding/modifying Permit Standard Comments
and Standard Comments4/1/2016 14:31 Resolved Shannon Dietrich Golden Valley Maria Rucke 4/1/2016 14:36 Maria Rucke Medium - 3-7 days 4/1/2016 14:36
137443 Service DeskRequest to Remove Websense Filter from GV-OpenWiFi for
Wednesday, April 6, 20164/1/2016 14:32 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/7/2016 7:17 Peter Carlson Medium - 3-7 days 4/7/2016 7:17
137444Public Safety
DevelopmentData Conversion Delta for Minnetonka 4/1/2016 14:33 Resolved Tom Folie LOGIS Matt O'Brien 4/4/2016 10:00 Matt O'Brien Medium - 3-7 days 4/4/2016 10:00
137445 JDE HR/Payroll Last 2 interims this pay period 4/1/2016 14:35 Resolved Carrie Person Edina Nikki Heinbuch 4/1/2016 15:40 Nikki Heinbuch Medium - 3-7 days 4/1/2016 15:40
137446 RecTracVIC not running at BC (submitted Severity 1 VSI Ticket
#1254707)4/1/2016 14:41 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/6/2016 14:38 Sue Christiansen Critical - 1 day 4/6/2016 14:38
137447 RecTracNetwork Services assistance needed over the weekend to restart
RecTrac VIC appserver as needed4/1/2016 14:48 Resolved Logis Internal LOGIS Sue Christiansen 5/1/2016 8:57 Peter Carlson Medium - 3-7 days 4/6/2016 14:22
137449 RecTrac Event Timer Not Running 4/1/2016 14:50 Resolved Beth Simonsen Crystal Sue Christiansen 4/1/2016 15:09 Sue Christiansen Medium - 3-7 days 4/1/2016 15:09
137450 PIMS Need to add Kandiyohi County for Willmar 4/1/2016 15:22 Ready for Release Maria Rucke LOGIS Maria Rucke 5/25/2016 13:01 Maria RuckeProject - no specified
due date
137451 JDE HR/Payroll ESS Username and password 4/1/2016 16:33 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/1/2016 16:43 Dave Schleicher Medium - 3-7 days 4/1/2016 16:43
137452 Network Services BP Officer unable to get to CJIINQA website 4/1/2016 16:40 Resolved Jill BondhusRice/Steele
Consolidated PSAPAdam Maloney 4/4/2016 7:53 Adam Maloney Medium - 3-7 days 4/4/2016 7:53
137453 RecTrac#1 Priority: Tree sale inventory...report does not reflect the
actual #'s sold? (in progress with VSI)4/1/2016 16:41 Resolved Patty Dexter Lakeville Sue Christiansen 4/25/2016 16:36 Winfield Reichard High - 2 days 4/25/2016 16:25
137454 Infrastructure Group Undeliverable Messages Mailbox 4/1/2016 17:20 Resolved Judy Fradenburgh Bloomington Jason Stickler 4/6/2016 6:51 Jason Stickler Medium - 3-7 days 4/6/2016 6:51
137455 JDE HR/Payroll ESS Username and password 4/1/2016 17:35 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/1/2016 17:47 Dave Schleicher Medium - 3-7 days 4/1/2016 17:47
137456 JDE HR/Payroll Password reset request 4/2/2016 8:17 Resolved Bryan Hamilton St. Louis Park Dave Schleicher 4/2/2016 10:53 Bryan Hamilton Medium - 3-7 days 4/2/2016 10:29
137457 Network Services Websense Update 4/2/2016 12:49 Resolved Jeff Dulac Minnetonka Peter Carlson 4/8/2016 14:20 Peter Carlson Medium - 3-7 days 4/8/2016 14:20
137458 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/2/2016 14:02 Resolved Andy Gardner Minnetonka Dave Schleicher 4/3/2016 12:07 Denise Heimerman Medium - 3-7 days 4/3/2016 12:07
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137459 Utility Billing Meter Upgrade Report 4/3/2016 15:55Pending Client
ResponseErin Nielsen Golden Valley Pam Kummer 4/4/2016 12:24 Pam Kummer Medium - 3-7 days
137460 Utility Billing Create Organics Referral Program 4/3/2016 17:01Pending Client
ResponseKatrina Mattson St. Louis Park Pam Kummer 4/18/2016 11:13 Pam Kummer Medium - 3-7 days
137461 RecTracSt. Louis Park: Need RecTrac Reports for Audit (VSI Ticket
#1254816)4/3/2016 19:53 Resolved Darla Monson St. Louis Park Sue Christiansen 4/12/2016 10:40 Sue Christiansen Critical - 1 day 4/8/2016 16:32
137462 Service Desk Fwd: BC Aware Call Record 4/3/2016 21:51 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/19/2016 9:04 Patty Hartwig Medium - 3-7 days 4/19/2016 10:04
137463 Service Desk FW: Login for Server 4/4/2016 6:28 Resolved George Jensen Anoka County JLEC Chad Remick 4/4/2016 15:25 Chad Remick High - 2 days 4/4/2016 15:25
137464 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/4/2016 7:32 Resolved Mike Trow Minnetonka Dave Schleicher 4/4/2016 7:34 Dave Schleicher Medium - 3-7 days 4/4/2016 7:34
137465 Network Services Drives Not Mapping 4/4/2016 7:57 Resolved Connie Dalsen LOGIS Peter Carlson 4/11/2016 7:40 Peter Carlson Medium - 3-7 days 4/11/2016 7:40
137466 Utility Billing RE: MG - Bill Print Image & Consumption History 4/4/2016 8:04 Resolved Pam Kummer LOGIS Pam Kummer 4/4/2016 11:33 Pam Kummer Critical - 1 day 4/4/2016 11:33
137467 Infrastructure Group Calls dropped in IPCC after 1 hour 4/4/2016 8:13 Resolved Judy Fradenburgh Bloomington Jude Giron 4/13/2016 12:43 Jude Giron High - 2 days 4/13/2016 12:45
137468 RecTrac Maple Grove - VIC disconnection issues on Friday, April 1 4/4/2016 8:28 Resolved Lisa Jost Maple Grove Sue Christiansen 4/6/2016 15:12 Sue Christiansen Medium - 3-7 days 4/6/2016 15:11
137469 Network Services Unable to print to new Toshiba printer 4/4/2016 8:35 Resolved Don Rambow White Bear Lake Chad Remick 4/4/2016 9:00 Chad Remick Medium - 3-7 days 4/4/2016 8:56
137470 Infrastructure Group Open ping and tcp 5666 for Nagios 4/4/2016 8:41 Resolved Joe Rader LOGIS Jason Stickler 4/6/2016 5:48 Jason Stickler Medium - 3-7 days 4/6/2016 5:48
137471 Utility Billing CC ub-paypal does not balance 4/4/2016 8:44 Resolved Jane Yang Robbinsdale Pat Lindquist 4/4/2016 13:28 Pat Lindquist Medium - 3-7 days 4/4/2016 13:28
137472 Infrastructure Group 1215 Mailbox Missing Info 4/4/2016 8:47 Resolved Dean Busch Robbinsdale Jude Giron 4/5/2016 13:54 Jude Giron Medium - 3-7 days 4/5/2016 13:54
137473 Systems Group Request for Memory Increase on GV-Relay 4/4/2016 8:50 Resolved Beth Yurchisin Golden Valley Brent Rebischke 4/4/2016 15:50 Brent Rebischke Medium - 3-7 days 4/4/2016 15:50
137474 Service DeskAdd Darla Monson (St. Louis Park) to the LO RecTrac 10.3
mailing list ([email protected])4/4/2016 9:05 Resolved Sue Christiansen LOGIS Peter Carlson 4/4/2016 9:54 Peter Carlson Medium - 3-7 days 4/4/2016 9:54
137475Public Safety
DevelopmentDisable legacy interfaces for Minnetonka 4/4/2016 9:09 Resolved Matt O'Brien LOGIS Matt O'Brien 4/12/2016 12:19 Matt O'Brien Medium - 3-7 days 4/12/2016 12:19
137476 PIMS WI - Go Live issues 4/4/2016 9:14 New Logis Internal LOGIS Maria RuckeProject - no specified
due date
137477 PIMSWI - Issue validating PIMS addresses vs addresses in Property
Data from county4/4/2016 9:16 Resolved Meg Feikema Willmar Lonnie Rolf 4/11/2016 8:16 Lonnie Rolf High - 2 days 4/11/2016 8:16
137478Public Safety
DevelopmentTTGIS - CAD prod city names need work 4/4/2016 9:21 Resolved Terry Hoium LOGIS Matt O'Brien 4/11/2016 10:39 Matt O'Brien Medium - 3-7 days 4/11/2016 6:36
137479 RecTracWebTrac - "Forgot password" - does not send emails to
customers (and other email issues) (VSI Ticket #1255651)4/4/2016 9:21 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 8:49 Sue Christiansen Medium - 3-7 days 4/12/2016 8:49
137480 PIMS WI - Cannot add required inspections to converted permits 4/4/2016 9:44 Resolved Meg Feikema Willmar Lonnie Rolf 4/4/2016 10:37 Lonnie Rolf Critical - 1 day 4/4/2016 10:37
137481 Infrastructure Group Neptune Server Upgrade requires open ports 4/4/2016 9:47 Resolved Matt Henning Maple Grove Virginia Vaske 4/14/2016 10:26 Virginia Vaske Medium - 8-14 days 4/14/2016 10:26
137482 Infrastructure Group WTP Switch Change 4/4/2016 9:50 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/12/2016 9:05 Virginia Vaske Medium - 3-7 days 4/12/2016 9:06
137483 Service Desk please reset Citrix 4/4/2016 9:53 Resolved Joanne Paul Golden Valley Peter Carlson 4/7/2016 15:09 Joanne Paul Medium - 3-7 days 4/4/2016 13:16
137484 Network Services Please build and deploy DVU160404 4/4/2016 9:55 Resolved Nancy Hilary LOGIS Nolan Little 4/4/2016 12:07 Nolan Little Medium - 3-7 days 4/4/2016 12:07
137485 Infrastructure Group Open access for PtoV conversion 4/4/2016 9:59 Resolved Scott Crocker LOGIS Vu Pham 4/5/2016 14:33 Vu Pham Medium - 3-7 days 4/5/2016 14:33
137486 RecTrac"Auto Pass Renewal Continue" - remove from kiosk, and
substitute "Please renew in the office" (VSI Ticket #1254925)4/4/2016 10:05 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 10:43 Sue Christiansen Medium - 3-7 days 4/13/2016 10:43
137488 PIMSWI - Permit and inspection reports will not print to the proper
printer4/4/2016 10:12 Resolved Maria Rucke LOGIS Lonnie Rolf 4/5/2016 8:55 Lonnie Rolf Critical - 1 day 4/4/2016 13:26
137489 JDE HR/Payroll Payroll Report using Hubble 4/4/2016 10:22 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 4/4/2016 10:55 Laurie Tornquist Medium - 3-7 days 4/4/2016 11:11
137490 PIMS "unwaive" some fees for Citation 15-019325-01 4/4/2016 10:27 Resolved Tanya Kopaygorodskaya Crystal Sue Christiansen 4/4/2016 10:35 Sue Christiansen Medium - 3-7 days 4/4/2016 10:35
137491 Systems Group Certificate error when members attempt to access Commvault 4/4/2016 10:28 Resolved Scott Crocker LOGIS Jeff Sibell 4/5/2016 13:28 Jeff Sibell Medium - 3-7 days 4/5/2016 13:28
137492 JDE HR/Payroll ESS Username and password 4/4/2016 10:35 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/4/2016 11:35 Dave Schleicher Medium - 3-7 days 4/4/2016 11:35
137493 JDE Finance W.O. #9164 4/4/2016 10:38 Resolved Kathleen Hall Maple Grove Jill Davis 4/4/2016 11:04 Kathleen Hall Medium - 3-7 days 4/4/2016 11:19
137494 JDE HR/Payroll RE: ESS Activate Seasonal Employees 4/4/2016 10:42 Resolved Cindy Nelson Ramsey Dave Schleicher 4/4/2016 11:45 Dave Schleicher Medium - 3-7 days 4/4/2016 11:45
137495 RecTracApril 4: VIC failures at Eagan (Eagan DOES have VIC up to date
on all PCs) - see also 137497 (VSI Ticket #1255064)4/4/2016 10:45 Resolved Robyn Chapman Eagan Sue Christiansen 5/10/2016 15:17 Sue Christiansen High - 2 days 5/10/2016 15:17
137496 RecTracProgram Status Report Issues - some programs are showing up
with "0" enrolled, when there are enrollees. Worked last week.4/4/2016 11:06 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 15:36 Sue Christiansen Medium - 3-7 days 4/12/2016 15:36
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137497 RecTracEagan: VIC Issues - Mike St. Clair - No Credit Card Profile error
(see also Inc. 137495) - VSI Ticket #12550644/4/2016 11:13 Resolved Jennifer Nelson Eagan Sue Christiansen 4/4/2016 16:39 Sue Christiansen Critical - 1 day 4/4/2016 16:39
137498 Service Desk Issue with Brooklyn Center Share 4/4/2016 11:13 Resolved Dave Schleicher LOGIS Peter Carlson 4/4/2016 15:21 Peter Carlson Medium - 3-7 days 4/4/2016 15:21
137499 Network Services Restore single file from July 15th, 2015 - DO NOT OVERWRITE! 4/4/2016 11:32 Resolved Keith Anderson LOGIS Joe Rader 4/4/2016 13:24 Keith Anderson Medium - 3-7 days 4/4/2016 13:24
137500 Network Services Infortel 4/4/2016 11:35 Resolved Judy Fradenburgh Bloomington John Paulsen 4/6/2016 15:28 John Paulsen Medium - 3-7 days 4/6/2016 15:28
137501 JDE HR/Payroll Incorrect Pay Type 4/4/2016 11:43 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/4/2016 12:16 Nikki Heinbuch Medium - 3-7 days 4/4/2016 12:16
137502 JDE Finance PIMS upload 4/4/2016 12:08Pending Client
ResponseLinda Fink Eagan Dave Schleicher 4/4/2016 13:21 Linda Fink Medium - 3-7 days
137503 Public Safety General RE: New patrol officer 4/4/2016 12:14 Resolved Karen WhittakerRice/Steele
Consolidated PSAP4/8/2016 9:23 Jason Ehlers Medium - 3-7 days 4/8/2016 9:23
137504 Network Services Adjust Logis drive map GPO 4/4/2016 12:41 Resolved Brian Peterson LOGIS Brian Peterson 4/20/2016 9:30 Brian Peterson Medium - 3-7 days 4/20/2016 9:30
137505 JDE HR/Payroll ESS Account Number Validation 4/4/2016 12:46 New Jennifer HoffmanHutchinson Utility
CommissionNancy Hilary 4/4/2016 14:02 Nancy Hilary Medium - 3-7 days
137506 Tracker Admin Duplicate PW Individual 4/4/2016 12:49 Resolved Nancy Hilary LOGIS Sue Christiansen 4/4/2016 13:07 Sue Christiansen Medium - 3-7 days 4/4/2016 13:07
137507 Network Services Neptune Server Upgrade requires open ports 4/4/2016 12:52 Resolved Virginia Vaske LOGIS Virginia Vaske 4/4/2016 12:53 Virginia Vaske Medium - 3-7 days 4/4/2016 12:53
137508 Service Desk Possible virus infected computer 4/4/2016 13:25 Resolved Don Rambow White Bear Lake Joe Rader 4/4/2016 14:03 Joe Rader Medium - 3-7 days 4/4/2016 14:03
137510 Infrastructure GroupED-LDAP VPN & EdinaCity SSID access to CIS Utility Billing
software4/4/2016 13:39 Resolved Katie Bisek Edina Jason Stickler 5/11/2016 11:49 Jason Stickler Medium - 3-7 days 5/11/2016 11:49
137511 RecTracPotential double booking - facility reservations - top reservation
doesn't look right4/4/2016 13:54 New Kelly O'Dea Minnetonka Sue Christiansen 4/13/2016 10:12 Sue Christiansen Medium - 3-7 days
137512 Systems Group Discovery Search Mailbox not backed up on 4/1/16 4/4/2016 13:55 Resolved Dan Cook Eagan John Paulsen 4/8/2016 10:09 Dan Cook Medium - 3-7 days 4/8/2016 11:06
137513 Utility Billing please hard delete the following profile in Infinity.link 4/4/2016 14:10 Resolved Beth Marshall Richfield Pat Lindquist 4/4/2016 14:13 Pat Lindquist Medium - 3-7 days 4/4/2016 14:13
137514Public Safety
DevelopmentCitation failures on PersonHairColorText values 4/4/2016 14:21 Resolved John Nichols LOGIS Matt O'Brien 4/5/2016 14:22 Matt O'Brien Medium - 3-7 days 4/5/2016 14:22
137515 RecTracEagan: ECC Facility Reservation Reports - need to replicate
Facility Schedule Report from Class (VSI Ticket #1261181)4/4/2016 14:35
Pending Vendor
ResponseMarshall Grange Eagan Sue Christiansen 5/24/2016 10:59 Andrew Tipper Critical - 1 day
137516 Service Desk Citrix 4/4/2016 14:36 Resolved Lisa Storey LOGIS Joe Rader 4/4/2016 16:00 Joe Rader Medium - 3-7 days 4/4/2016 16:00
137517 RecTrac ECC-Jacob Sanchez - can't find debit balance on account to fix it 4/4/2016 14:44 In Progress Marshall Grange Eagan Paul Norton 4/12/2016 10:57 Sue Christiansen High - 2 days
137518 RecTracScheduled reports stopped running - no event timer error, other
reports run fine4/4/2016 15:09 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/11/2016 12:17 Kelly O'Dea High - 2 days 4/11/2016 12:17
137519 JDE Finance DocuSphere Workflow - Process Instance Error 4/4/2016 15:09 Resolved DocuSphere Workflow System LOGIS Jill Davis 4/4/2016 15:14 Jill Davis Medium - 3-7 days 4/4/2016 15:14
137520 Network Services Please install ESUs into PD910 and xxP for the following batches: 4/4/2016 15:12 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:11 Jill Davis Medium - 3-7 days 4/5/2016 7:10
137521 Network ServicesPlease download and install the following ESU to DV910 -
JM193544/4/2016 15:16 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:16 Nolan Little Medium - 3-7 days 4/5/2016 7:16
137524 PIMS ePermits - Site Settings "Messages" 4/4/2016 15:41 In Progress Katy Hauan Ramsey Judd Harper 4/6/2016 15:12 Judd Harper Medium - 3-7 days
137525 Network Services LO Outside cities ASA vulnerability 4/4/2016 15:48 New Jack Israel LOGIS Jack Israel 4/4/2016 15:48 Adam Maloney Medium - 3-7 days
137526 PIMS Remove payment entry 4/4/2016 15:50 Resolved Brian WeidemannMetropolitan
Airports CommissionJudd Harper 4/4/2016 16:03 Judd Harper Medium - 3-7 days 4/4/2016 16:03
137527 JDE Finance Rec Trac Upload 4/4/2016 16:01Pending Client
ResponseLinda Fink Eagan Dave Schleicher 4/6/2016 11:28 Paul Norton Medium - 3-7 days
137528 Service Desk Database restore 4/4/2016 16:21 Resolved Matt O'Brien LOGIS Joe Rader 4/4/2016 16:33 Joe Rader Medium - 3-7 days 4/4/2016 16:37
137529Public Safety
DevelopmentTTRMS - APS citations offense lookup failing 4/4/2016 16:30 Resolved Lisa Storey LOGIS Matt O'Brien 4/5/2016 14:21 Matt O'Brien Medium - 3-7 days 4/5/2016 14:21
137530 PIMS WI - PID is not printing on permit 4/4/2016 16:37 Resolved Maria Rucke LOGIS Judd Harper 5/25/2016 14:48 Judd Harper High - 2 days 5/25/2016 14:49
137531 Network Services Please build and deploy DVU160405 for JM19354. Help with SI? 4/5/2016 7:20 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 7:52 Nolan Little Medium - 3-7 days 4/5/2016 7:52
137532 Network Services Configure Backend for New Phone 4/5/2016 7:53 Resolved Dustin Hammond St. Louis Park Peter Carlson 4/5/2016 13:15 Peter Carlson Medium - 3-7 days 4/6/2016 8:35
137533 JDE Finance FW: Proxy for Terry Just in Tungsten 4/5/2016 8:03 Resolved Sheri Robertson Maple Grove Dave Schleicher 4/5/2016 8:25 Sheri Robertson Medium - 3-7 days 4/5/2016 8:15
137534 Network Services Please install JM19354 to PY910, XXC, and PS910. 4/5/2016 8:15 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 9:13 Nolan Little Medium - 3-7 days 4/5/2016 9:13
137535 Systems Group disk is WARNING 4/5/2016 8:29 Resolved Joe Rader LOGIS Jeff Sibell 4/12/2016 11:35 Jeff Sibell Medium - 3-7 days 4/12/2016 11:35
137536 JDE HR/Payroll Reset JDE Password 4/5/2016 8:33 Resolved Wanita Williams Golden Valley Dave Schleicher 4/5/2016 8:35 Dave Schleicher Medium - 3-7 days 4/5/2016 8:35
137537 Property Data EA - Transfer ftp to DC 4/5/2016 8:33 Resolved Alexandra O'Leary Eagan Norb Vossen 4/28/2016 15:10 Norb Vossen Medium - 3-7 days 4/28/2016 15:10
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137538 JDE Finance Robbinsdale - New employee 4/5/2016 8:35 Resolved Larry Jacobson Robbinsdale Dave Schleicher 4/28/2016 9:04 Dave Schleicher Medium - 3-7 days 4/28/2016 9:05
137539 JDE HR/Payroll Void/ Returned funds EE 116615 4/5/2016 8:44 Resolved Greg Moeller Crystal Nikki Heinbuch 4/18/2016 9:23 Greg Moeller Medium - 3-7 days 4/6/2016 12:29
137540 JDE HR/Payroll Deposit Advice to attach. 4/5/2016 8:53 Resolved Wanita Williams Golden Valley Nikki Heinbuch 4/5/2016 9:05 Wanita Williams Medium - 3-7 days 4/5/2016 9:02
137541 PIMS Editing an existing permit - message change 4/5/2016 9:14 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/20/2016 14:35 Maria RuckeProject - no specified
due date
137542 Network Services Restore single file from July 15th, 2015 - DO NOT OVERWRITE! 4/5/2016 9:17 Resolved Keith Anderson LOGIS Joe Rader 4/5/2016 10:04 Joe Rader Medium - 3-7 days 4/5/2016 10:04
137543 Systems Group My H Drive 4/5/2016 9:19 Resolved Sue Gillis LOGIS Brian Peterson 4/11/2016 8:09 Brian Peterson Medium - 3-7 days 4/11/2016 8:09
137544 JDE HR/Payroll EE 108237 Patrol to Sgt. :-) 4/5/2016 9:22 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 5/23/2016 15:46 Nancy Hilary Medium - 3-7 days 5/23/2016 15:46
137545 Network Services Please build and deploy PYU160405 4/5/2016 9:32 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 10:20 Nolan Little Medium - 3-7 days 4/5/2016 10:20
137546 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/5/2016 9:39 Resolved Sandra Tauer White Bear Lake Dave Schleicher 4/5/2016 10:42 Dave Schleicher Medium - 3-7 days 4/5/2016 10:42
137547 Public Safety Records Citrix printing issue 4/5/2016 9:39 Resolved Dean Busch Robbinsdale 4/27/2016 16:21 Dean Busch Medium - 3-7 days 4/27/2016 16:21
137548 Network Services New badge - Virginia 4/5/2016 9:39 Resolved Virginia Vaske LOGIS Lori Hackett 4/9/2016 23:16 Lori Hackett Medium - 3-7 days 4/9/2016 23:16
137549 Network Services RE: ID Badge Contractor - Robert Lilly 4/5/2016 9:45 Resolved Dimitrios Hilton LOGIS Lori Hackett 4/9/2016 23:15 Lori Hackett Medium - 3-7 days 4/9/2016 23:15
137550 Network Services Migration of server to virtual server - FS2 4/5/2016 9:46 New Kevin Pikkaraine LOGIS Robert Haight Medium - 3-7 days
137551 Network Services Migration of server to virtual server - PhaseWare 4/5/2016 9:52 In Progress Kevin Pikkaraine LOGIS Bob Schlick 4/28/2016 9:43 Carl Pearson Medium - 3-7 days
137552 Network Services Apply Renewed Symantec Licenses - WMF 4/5/2016 9:55Pending Client
ResponseAdam Wodtke West Metro Fire Lori Hackett 5/3/2016 14:30 Lori Hackett Medium - 3-7 days
137553 Network Services Please install JM19354 to PD910 and xxP 4/5/2016 10:00 Resolved Nancy Hilary LOGIS Nolan Little 4/5/2016 10:43 Nolan Little Medium - 3-7 days 4/5/2016 10:43
137554 Network Services RI VMWare Server Purchase 4/5/2016 10:01 Resolved Jason Shostedt Richfield Lori Hackett 5/19/2016 10:24 Lori Hackett Medium - 3-7 days 5/19/2016 10:24
137555 Infrastructure Group Voice messages are showing up in the Undeliverable VM box 4/5/2016 10:02 Resolved Judy Fradenburgh Bloomington Jude Giron 4/18/2016 14:14 Jude Giron Medium - 3-7 days 4/18/2016 14:14
137556 JDE HR/PayrollNEW HIRES & REHIRES FOR ESS SETUP ACCRUAL AND TIME
ENTRY PLEASE :)4/5/2016 10:03 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 9:47 Julie Nowlan Medium - 3-7 days 4/6/2016 9:54
137557 Service Desk VPN access 4/5/2016 10:06 Resolved John Peterson St. Louis Park Peter Carlson 4/6/2016 8:39 Peter Carlson Medium - 3-7 days 4/6/2016 12:16
137558 RecTrac
#1 Priority: Master Daily report shows Rolling Oaks Park
registration but not Dakota Heights Park registration (VSI Ticket
#1259193)
4/5/2016 10:10 Resolved Patty Dexter Lakeville Sue Christiansen 4/22/2016 7:23 Keriann O'Leary High - 2 days 4/21/2016 13:58
137559 Utility Billing Storm Drain Block Summary 4/5/2016 10:10 Resolved Joe Gibbs Eagan Connie Dalsen 4/7/2016 9:34 Connie Dalsen Medium - 3-7 days 4/7/2016 9:34
137560 Infrastructure Group Troubleshoot issue with CY-meter solar panel devices 4/5/2016 10:20 Resolved Nancy Johnson Crystal John Wondra 4/7/2016 10:05 John Wondra Medium - 3-7 days 4/7/2016 10:05
137561 Infrastructure Group Build infrastructure for new RI VMWare server. 4/5/2016 10:28 Resolved Jason Shostedt Richfield Virginia Vaske 5/23/2016 16:15 Virginia Vaske High - 2 days 5/23/2016 16:12
137562 PIMS WI - Fields are not proper case in Permit_Mstr 4/5/2016 10:28 Resolved Maria Rucke LOGIS Lonnie Rolf 4/5/2016 11:21 Lonnie RolfProject - no specified
due date4/5/2016 11:21
137563 Network Services Infortel report for 6516755000 4/5/2016 10:30 Resolved Dan Cook Eagan John Paulsen 4/8/2016 9:24 Tami Maddio Medium - 3-7 days 4/8/2016 9:24
137564 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/5/2016 10:30 Resolved Celeste McDermott Minnetonka Dave Schleicher 4/6/2016 9:15 Denise Heimerman Medium - 3-7 days 4/5/2016 10:35
137565Public Safety
DevelopmentQuestion about BI Web Report 4/5/2016 10:36 Resolved Diane Bastyr Lakeville Matt O'Brien 4/5/2016 11:10 Matt O'Brien Medium - 3-7 days 4/5/2016 11:10
137566 Network Services Please assess/recommend Microsoft licensing for Richfield 4/5/2016 10:37 Resolved Jason Shostedt Richfield Janelle Day 4/14/2016 16:21 Janelle Day Medium - 8-14 days 4/14/2016 16:22
137567 Public Safety Mobiles APS citations failing import to Tritech RMS (missing Severity) 4/5/2016 10:37 Resolved Matt O'Brien LOGIS Jason Ehlers 5/23/2016 15:01 Jason Ehlers Medium - 3-7 days 5/23/2016 15:01
137568 Property Data ED - question for Value Notice Revised PID range 4/5/2016 10:46 Resolved Mitzi Wicklund Edina Norb Vossen 4/5/2016 10:49 Norb Vossen Medium - 3-7 days 4/5/2016 10:49
137569 RecTracShelter Refund didn't process (didn't post to customer's credit
card - now shows $0 refunded)4/5/2016 10:54
Pending Client
ResponseSheila Van Sloun Golden Valley Paul Norton 4/13/2016 9:01 Sue Christiansen High - 2 days
137570 RecTrac New Hope: RecTrac Down 4/5/2016 11:16 Resolved Paul Norton LOGIS Paul Norton 4/5/2016 11:26 Paul Norton Medium - 3-7 days 4/5/2016 11:26
137571 PIMS Monthly Zoning Report 4/5/2016 11:21 Client to Test Megan DeSchepper Willmar Tim Lovestrand 4/14/2016 12:21 Judd Harper Medium - 3-7 days
137572 JDE HR/Payroll Interim Check 4/5/2016 11:28 Resolved Patti Kent Shakopee Nikki Heinbuch 4/5/2016 16:30 Patti Kent Medium - 3-7 days 4/5/2016 11:39
137573 PIMS Follow-Up Date Report 4/5/2016 11:30 Resolved Kelsi Delbosque Willmar Judd Harper 5/25/2016 14:26 Judd Harper Medium - 3-7 days 5/25/2016 14:27
137574 Network Services MG_SDE DB Restore 4/5/2016 11:33 Resolved Ben Treptow LOGIS Joe Rader 4/5/2016 14:27 Joe Rader Critical - 1 day 4/5/2016 14:27
137575 Service Desk IPT change 4/5/2016 11:44 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/5/2016 13:07 Peter Carlson Medium - 3-7 days 4/5/2016 13:07
137576 JDE Finance proxy 4/5/2016 12:02 New Lisa Reiten Apple Valley Jill Davis 4/5/2016 14:36 Dave Schleicher Medium - 3-7 days
137578 Utility Billing Cycle Billing 1 Garbage 4/5/2016 12:27Pending Client
ResponseCindy McMillen Farmington Pam Kummer 4/5/2016 12:27 Pam Kummer Medium - 3-7 days
137579 JDE Finance DocuSphere Workflow - Process Instance Error 4/5/2016 12:29 Resolved DocuSphere Workflow System LOGIS Jill Davis 4/5/2016 12:35 Jill Davis Medium - 3-7 days 4/5/2016 12:35
137580 Infrastructure Group VPN Connection issues staying connected 4/5/2016 13:01 Resolved Jill Davis LOGIS Jason Stickler 5/6/2016 11:57 Jason Stickler Medium - 3-7 days 5/6/2016 11:57
137581 JDE Finance Tungsten check run missing 2 images 4/5/2016 13:12 New Sheri Robertson Maple Grove 4/5/2016 13:12 Sheri Robertson Medium - 3-7 days
Page 118 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137582 PIMS WI - Additions in PIMS do not match additions in Property Data 4/5/2016 13:22 Resolved Meg Feikema Willmar Lonnie Rolf 4/11/2016 8:15 Lonnie Rolf High - 2 days 4/11/2016 8:15
137583 JDE Finance jde - locked account 4/5/2016 13:41 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 4/5/2016 13:44 Tiffany Robinson Medium - 3-7 days 4/5/2016 13:43
137584 RecTrac Live to demo 4/5/2016 13:55 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/5/2016 15:49 Paul Norton Medium - 3-7 days 4/5/2016 15:49
137586 Network Services 2016 Symantec Renewal - Crystal 4/5/2016 14:30 Resolved Nancy Johnson Crystal Lori Hackett 5/26/2016 15:49 Lori Hackett Medium - 3-7 days 5/26/2016 15:50
137587 Network Services Lansweeper Renewal - RCECC 4/5/2016 14:34Pending Vendor
ResponseDave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 5/25/2016 12:42 Lori Hackett Medium - 3-7 days
137588 JDE HR/Payrollmore new hire rehires for ess setup of timecard accrual
roles..THANKS4/5/2016 14:38 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 9:47 Julie Nowlan Medium - 3-7 days 4/6/2016 9:54
137589 Service Desk Token Setup 4/5/2016 14:41 Resolved Dean Busch Robbinsdale Joe Rader 4/6/2016 14:44 Joe Rader Medium - 3-7 days 4/6/2016 14:44
137590Public Safety
DevelopmentEnable directory security on TTRMS RIF IIS sites 4/5/2016 14:43 Resolved Matt O'Brien LOGIS Matt O'Brien 4/25/2016 12:34 Matt O'Brien
Project - no specified
due date4/25/2016 12:34
137591 Utility Billing Bill message exception 4/5/2016 14:55 Resolved Amy Dierkhising Maple Grove Pam Kummer 4/5/2016 16:15 Pam Kummer Medium - 3-7 days 4/5/2016 16:15
137593 Infrastructure Group Open Visionaire VM network up to Commvault servers 4/5/2016 15:01 Resolved Scott Crocker LOGIS Adam Maloney 5/3/2016 7:23 Adam Maloney Medium - 3-7 days 5/3/2016 7:23
137594 Network Services Please assemble, build and deploy PDF160405 as scheduled 4/5/2016 15:08 Resolved Nancy Hilary LOGIS Nolan Little 4/7/2016 18:07 Nancy Hilary Medium - 3-7 days 4/7/2016 18:06
137595 Utility Billing Adjust Previous Date on Cycle 1 & 2 Bills 4/5/2016 15:10Pending Client
ResponseCindy McMillen Farmington Pam Kummer 4/5/2016 15:29 Pam Kummer Medium - 3-7 days
137596 JDE Finance AP Positive Pay File 4/5/2016 15:15 Resolved Larry Jacobson Robbinsdale Nancy Hilary 4/5/2016 15:21 Nancy Hilary Medium - 3-7 days 4/5/2016 15:21
137597 Special Assessments BU - S/A Deferral options to UNdefer a Senior deferral 4/5/2016 15:26Pending Client
ResponseMolly Stone Burnsville Norb Vossen 4/5/2016 15:26 System
Project - no specified
due date
137598 RecTrac
Passed to VSI for consulting: Brooklyn Center: 2 tabs missing
from HH form - additional phone #s and additional email
addresses
4/5/2016 15:36 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/22/2016 8:22 Paul Norton Medium - 3-7 days 4/22/2016 8:21
137599 Service Desk SQL Backups 4/5/2016 15:40 Resolved Cassandra Stickler LOGIS Scott Crocker 4/7/2016 8:21 Scott Crocker Medium - 3-7 days 4/7/2016 8:21
137600 Utility Billing Assist with recycle chrg 4/5/2016 15:52 Resolved JoAnn Eagen Farmington Pat Lindquist 4/6/2016 10:12 Pat Lindquist Medium - 3-7 days 4/6/2016 10:12
137601 Infrastructure Group Reduce size of Nexus internal access list to-Printrak 4/5/2016 16:06 Resolved Jack Israel LOGIS John Wondra 4/12/2016 11:57 John Wondra Medium - 3-7 days 4/12/2016 11:57
137602 RecTracSetup instructions weren’t on the printed facility maintenance
report in the comments section4/5/2016 16:36 New Kate Egert Minnetonka Sue Christiansen 4/13/2016 10:12 Sue Christiansen Medium - 3-7 days
137603 Infrastructure Group Access Request 4/5/2016 22:57 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 4/25/2016 7:46 Adam Maloney Medium - 3-7 days 4/25/2016 7:46
137604 JDE HR/Payroll RE: PERA GASB 68 4/6/2016 6:27 In Progress Jill Berger Brooklyn Center Nancy Hilary 4/13/2016 15:44 Nancy Hilary Medium - 3-7 days
137605 Public Safety General Bi-Web 4/6/2016 6:46 Resolved Stephanie Mellesmoen Apple Valley 4/6/2016 7:02 John Rogers High - 2 days 4/6/2016 7:02
137606 Systems Group PROBLEM Service Alert Disks is WARNING 4/6/2016 7:15 Resolved Peter Carlson LOGIS John Paulsen 4/8/2016 9:20 John Paulsen Medium - 3-7 days 4/8/2016 9:20
137607 Utility Billing Annual STF Proration on Final Bills 4/6/2016 7:53 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/11/2016 11:35 Connie Dalsen Medium - 3-7 days 4/7/2016 9:18
137608 Service Desk FW: UUCIS Subcommittee Meeting 4/6/2016 8:11 Resolved Danny Barth Lakeville Joe Rader 4/6/2016 15:11 Joe Rader Medium - 3-7 days 4/6/2016 15:11
137609 JDE HR/Payroll Interims for review 4/6/2016 8:24 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/6/2016 8:36 Nikki Heinbuch Medium - 3-7 days 4/6/2016 8:36
137610 Infrastructure Group Access List Change 4/6/2016 8:24 Resolved Ryan Browning Edina Adam Maloney 4/20/2016 14:36 Adam Maloney Medium - 3-7 days 4/20/2016 14:36
137611 JDE HR/Payroll WBL - Terminate JDE ESS Accrual Role only 4/6/2016 8:25 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/6/2016 8:55 Nikki Heinbuch Medium - 3-7 days 4/6/2016 8:55
137612 JDE Finance New PCARD statement 4-1-16 4/6/2016 8:26 Resolved Brandi Aitkin Apple Valley Dave Schleicher 4/11/2016 8:19 Brandi Aitkin Medium - 3-7 days 4/9/2016 12:51
137613 RecTrac
4 out of every 5 times when I try to link a “Question” to an
activity I get a blank screen that says New Panel (VSI Ticket
#1257159)
4/6/2016 8:52Pending Client
ResponseJan Clark Maple Grove Sue Christiansen 5/4/2016 9:04 Mike Donaruma High - 2 days
137614 JDE Finance Insight Error 4/6/2016 8:52 Resolved Rachel Romansky Shakopee Dave Schleicher 4/7/2016 7:55 Dave Schleicher Medium - 3-7 days 4/7/2016 7:55
137615 Infrastructure GroupNew IP Address for Shakopee Insight user - need to update
access4/6/2016 9:14 Resolved Dave Schleicher LOGIS Jason Stickler 4/7/2016 7:54 Dave Schleicher Medium - 3-7 days 4/7/2016 7:52
137616 JDE Finance copy a model account 4/6/2016 9:18 Resolved Angie McIntire Ramsey Dave Schleicher 4/6/2016 9:47 Angie McIntire Medium - 3-7 days 4/6/2016 9:49
137617 Utility Billing Advanced Search 4/6/2016 9:23 Resolved Deb Montilino St. Louis Park Pam Kummer 4/7/2016 12:05 Pam Kummer Medium - 3-7 days 4/7/2016 12:05
137618 Public Safety General 2 New CSOs 4/6/2016 9:25 Resolved Stefan Bakken Lakeville 4/15/2016 15:45 John Nichols Medium - 3-7 days 4/15/2016 15:45
137619 Service Desk 2 New CSOs 4/6/2016 9:25 Resolved Stefan Bakken Lakeville Peter Carlson 4/7/2016 15:35 Peter Carlson Medium - 3-7 days 4/8/2016 8:41
137620Public Safety
DevelopmentRice County SO - Data request for PMDC logs of certain deputies 4/6/2016 9:49 Resolved Jesse Thomas Rice County John Rogers 4/6/2016 11:20 John Rogers Medium - 3-7 days 4/6/2016 11:20
137621 Network Services SRO access to Minneapolis pawn app 4/6/2016 9:50 Resolved Mike O'Neill Burnsville Adam Maloney 4/8/2016 8:29 Adam Maloney Medium - 3-7 days 4/8/2016 8:29
137622 PIMSWI - Missing legal information from Property Data on new
permits4/6/2016 9:57 Ready for Release Meg Feikema Willmar Maria Rucke 5/20/2016 14:29 Maria Rucke
Project - no specified
due date
137625 Service Desk FW: citrix 4/6/2016 10:01 Resolved Lisa Storey LOGIS Peter Carlson 4/8/2016 13:38 Stephanie Mellesmoen Medium - 3-7 days 4/8/2016 13:38
137626 Infrastructure Group Cisco 8831 WTP conference phone 4/6/2016 10:03 Resolved Patty Hartwig Brooklyn Center Jude Giron 4/7/2016 13:05 Jude Giron Medium - 3-7 days 4/7/2016 13:05
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137627 PIMS Engineering/Public Works Violation Report 4/6/2016 10:10 Resolved Kelsi Delbosque Willmar Judd Harper 5/25/2016 14:32 Judd Harper Medium - 3-7 days 5/25/2016 14:33
137629 PIMS IOutlook Interface 4/6/2016 10:17 New Meg Feikema Willmar Maria Rucke Medium - 3-7 days
137631 JDE HR/Payroll Remove ESS access for termed employees 4/6/2016 10:26 Resolved Gina Dwyer Eagan Dave Schleicher 4/6/2016 11:00 Dave Schleicher Medium - 3-7 days 4/6/2016 11:00
137632 Infrastructure Group Access to Mobile Servers 4/6/2016 10:30 Resolved Jim Constantineau Farmington John Wondra 4/18/2016 11:33 Jim Constantineau Medium - 3-7 days 4/18/2016 11:33
137633 PIMS Permit Training 4/6/2016 10:32 Resolved Meg Feikema Willmar Jane Watje 4/6/2016 10:35 Jane Watje Medium - 3-7 days 4/6/2016 10:35
137634 Infrastructure Group RE: Port numbers 4/6/2016 10:35 Resolved James Goldenstein Eden Prairie Adam Maloney 5/13/2016 13:43 Adam Maloney Medium - 3-7 days 5/13/2016 13:43
137635Public Safety
DevelopmentTTRMS - People and Vehicle info not in Recent Info 4/6/2016 10:35 Resolved David Goggins Maple Grove Matt O'Brien 4/7/2016 15:09 Matt O'Brien Medium - 3-7 days 4/7/2016 15:09
137636 PIMS Code Enforcement Training 4/6/2016 10:35 Resolved Meg Feikema Willmar Jane Watje 4/6/2016 10:38 Jane Watje Medium - 3-7 days 4/6/2016 10:38
137637 PIMS Training for Assessing Staff 4/6/2016 10:38 Resolved Emily Lien Willmar Jane Watje 4/6/2016 10:42 Jane Watje Medium - 3-7 days 4/6/2016 10:42
137638 Network Services Need PCs in small training room 4/6/2016 10:42 Resolved Jane Watje LOGIS Peter Carlson 4/15/2016 7:24 Peter Carlson Medium - 3-7 days 4/15/2016 7:24
137639 Network Services Voice mail change 4/6/2016 10:44 Resolved Kim Mabel Richfield Joe Rader 4/6/2016 15:03 Joe Rader Medium - 3-7 days 4/6/2016 15:03
137640 Infrastructure Group Unable to make outbound calls 4/6/2016 10:52 Resolved Tom Kloss Hutchinson Jude Giron 4/13/2016 10:24 Jude Giron Medium - 3-7 days 4/13/2016 10:24
137641 Public Safety General BI Web Access 4/6/2016 10:52 Resolved Laurene Draper Bloomington John Rogers 4/6/2016 11:03 John Rogers Medium - 3-7 days 4/6/2016 11:03
137642 Network ServicesPlease add Ryan Parks of Robbinsdale to the LO - RecTrac 10.3
email distribution list4/6/2016 11:01 Resolved Paul Norton LOGIS Peter Carlson 4/6/2016 12:12 Peter Carlson Medium - 3-7 days 4/6/2016 12:12
137643 RecTracHow do you void a gift card? There is a gift card number that is
no longer valid and I want to delete it.4/6/2016 11:05
Pending Client
ResponseKristin Trembley Eagan Sue Christiansen 4/20/2016 15:19 Josh Jacobs High - 2 days
137644 Infrastructure Group Allow Lansweeper to scan servers 4/6/2016 11:09 Resolved Joe Rader LOGIS Jason Stickler 4/12/2016 12:41 Jason Stickler Medium - 3-7 days 4/12/2016 12:41
137645 JDE HR/Payroll Password Reset 4/6/2016 11:23 Resolved Tim Zimmerman Edina Dave Schleicher 4/6/2016 11:25 Dave Schleicher Medium - 3-7 days 4/6/2016 11:25
137646 Service Desk Golf course main desk phone - cannot call out 4/6/2016 11:26 Resolved Penny Spitzer New Hope Joe Rader 4/6/2016 11:42 Joe Rader Medium - 3-7 days 4/6/2016 11:42
137647Public Safety
DevelopmentRouting Issue 4/6/2016 11:28 Resolved Cassandra Stickler LOGIS Michael Simmons 4/12/2016 13:08 Cassandra Stickler Medium - 3-7 days 4/12/2016 13:08
137648 Network Services Add Eagan Users to TriTech CAD Users Group 4/6/2016 11:30 Resolved Terry Hoium LOGIS Peter Carlson 4/21/2016 13:42 Peter Carlson Medium - 3-7 days 4/21/2016 13:42
137649 Special Assessments eProperty - Add version to pages like ePermits 4/6/2016 11:42 Ready for Release Holly Amundson LOGIS Norb Vossen 4/6/2016 13:44 Holly AmundsonProject - no specified
due date
137650 JDE HR/Payrollnew hire 134941 laura levasseur please setup with accrual and
timecard access :) thanks...4/6/2016 11:50 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/6/2016 13:00 Julie Nowlan Medium - 3-7 days 4/6/2016 12:40
137651 Property Data EP - Homestead FTP 4/6/2016 12:04 Resolved Lisa Ramsey Eden Prairie Norb Vossen 4/6/2016 13:34 Norb Vossen Medium - 3-7 days 4/6/2016 13:34
137652 JDE HR/Payroll New Employee - Miller 4/6/2016 12:05 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/6/2016 14:44 Denise Heimerman Medium - 3-7 days 4/6/2016 13:32
137653 JDE HR/Payroll DBA 2399 needs to be converted into Benefits 4/6/2016 12:09 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/6/2016 15:55 Julie Nowlan Medium - 3-7 days 4/18/2016 10:02
137654 JDE HR/Payroll Dep Life incorrectly setup 4/6/2016 12:21 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/6/2016 14:11 Julie Nowlan Medium - 3-7 days 4/6/2016 14:08
137655 RecTrac Is there a way to sort roster report last name first? 4/6/2016 12:23 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/7/2016 8:47 Sue Christiansen Medium - 3-7 days 4/7/2016 8:47
137658 Utility Billing Transactions Report 4/6/2016 12:43 Resolved Gail Ripley Apple Valley Connie Dalsen 4/6/2016 14:14 Connie Dalsen Medium - 3-7 days 4/6/2016 14:14
137659 Utility Billing cis batch#15092 Job#5286 4/6/2016 12:51 Resolved Joanna Ip St. Louis Park Pat Lindquist 4/7/2016 15:55 Pat Lindquist Medium - 3-7 days 4/7/2016 15:55
137660 PIMS RE: Critical Error- Business License printing 4/6/2016 12:55 In Progress Shirley Johnson South St. Paul Judd Harper 5/25/2016 15:26 Judd Harper Medium - 3-7 days
137661 Network Services Karen is wondering about upgradeing to IE10 or 11 4/6/2016 13:14 Resolved Karen WhittakerRice/Steele
Consolidated PSAPBrian Peterson 4/11/2016 11:58 Brian Peterson Medium - 3-7 days 4/11/2016 11:29
137662 JDE HR/Payrollrehire ess setup for accrual and time card entry please mike
gazelka 1052074/6/2016 13:14 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/6/2016 13:48 Julie Nowlan Medium - 3-7 days 4/6/2016 14:03
137663 Service Desk FW: GV Inform RMS Classic users 4/6/2016 13:30 Resolved Lisa Storey LOGIS Joe Rader 4/6/2016 14:14 Joanne Paul Medium - 3-7 days 4/6/2016 14:14
137665 RecTracIs it possible to have a online registration link bring up 2
activities?4/6/2016 13:41 Resolved Kacie Robinson Lakeville Sue Christiansen 4/20/2016 15:15 Kacie Robinson Medium - 3-7 days 4/20/2016 15:15
137666 Service Desk Enable Account - Edina 4/6/2016 13:51 Resolved Mitchell Winiecki LOGIS Peter Carlson 4/7/2016 14:51 Peter Carlson Medium - 3-7 days 4/7/2016 14:51
137667 JDE HR/Payroll Mandatory Participation Integrity EE 120267 4/6/2016 13:55 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 8:37 Nancy Hilary Medium - 3-7 days 5/3/2016 8:22
137668 Infrastructure Group Web link is not working to see all our incidents and comments 4/6/2016 13:56 Resolved Deborah Oxborough Burnsville Adam Maloney 4/14/2016 9:38 Adam Maloney Medium - 3-7 days 4/14/2016 9:38
137669 JDE HR/Payroll Question regarding Sick Leave Accrual and limits 4/6/2016 14:09 New Karrie Glen Lakeville Nikki Heinbuch 4/6/2016 15:18 Nikki Heinbuch Medium - 3-7 days
137670 Service Desk FW: Password for time cards - edina 4/6/2016 14:13 Resolved Mitchell Winiecki LOGIS Joe Rader 4/6/2016 16:04 Joe Rader Medium - 3-7 days 4/6/2016 16:04
137671 Infrastructure Group Create DNS entry for rms.plymouth.mn.us 4/6/2016 14:39 Resolved Richard Johnson New Hope Virginia Vaske 4/13/2016 8:13 Virginia Vaske Medium - 3-7 days 4/13/2016 8:13
137672 Infrastructure Group IP for Tritech Mobile 4/6/2016 14:41 Resolved Nathan Ehlers Apple Valley John Wondra 5/2/2016 16:24 John Wondra Medium - 3-7 days 5/2/2016 16:24
137673 Infrastructure Group DND issue reappearing 4/6/2016 14:55 Resolved Judy Fradenburgh Bloomington Jason Stickler 4/27/2016 9:20 Jason Stickler Medium - 3-7 days 4/27/2016 9:20
137675 Public Safety CAD Can we implement SNPP for MFD Active911? 4/6/2016 15:00 Resolved Terry Hoium LOGIS 4/27/2016 12:58 Terry Hoium Medium - 3-7 days 4/27/2016 12:58
137676 RecTrac 3 photos 4/6 4/6/2016 15:08 Resolved Kacie Robinson Lakeville Paul Norton 4/11/2016 16:37 Paul Norton Medium - 3-7 days 4/11/2016 16:38
137677 JDE HR/Payroll Help Setup Benefit DBA for MN DCP (leftover dollars) 4/6/2016 15:22 Resolved Lisa Linnane Farmington Nikki Heinbuch 4/22/2016 14:51 Nikki Heinbuch Medium - 3-7 days 4/22/2016 15:40
Page 120 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137678 RecTrac#1 Priority: HH account adjustment needed for HH 1181, Sarah
Reynolds (VSI Ticket #1256120)4/6/2016 15:24 Resolved Tom Nesseth Lakeville Sue Christiansen 4/22/2016 9:28 Mike Logue High - 2 days 4/22/2016 9:17
137679 JDE HR/Payroll Insight for HR/Payroll ? 4/6/2016 15:31Pending Client
ResponseAngie McIntire Ramsey Dave Schleicher 4/25/2016 14:24 Dave Schleicher Medium - 3-7 days
137680 Infrastructure Group RI - Review Wireless for new Squad Video 4/6/2016 15:35 New Jason Shostedt Richfield Vu Pham 5/26/2016 15:45 Adam Maloney Medium - 3-7 days
137681 JDE Finance AP Payment Register with Voids CSV Version 4/6/2016 15:40 Resolved Chris Regis Richfield Dave Schleicher 4/6/2016 16:28 Chris Regis Medium - 3-7 days 4/6/2016 17:01
137682 Infrastructure Group Credit Card Terminal Change 4/6/2016 15:41 Resolved Patty Hartwig Brooklyn Center Vu Pham 4/11/2016 19:21 Vu Pham Medium - 3-7 days 4/11/2016 19:21
137683 JDE Finance re: Section 8 Batch #28285 4/6/2016 15:54 Resolved Kathy Dahlen Richfield Jill Davis 4/7/2016 12:59 Kathy Dahlen Medium - 3-7 days 4/7/2016 12:54
137684 Special AssessmentsOwner Import - Do not overwrite owner records when St. Paul
edits an owner record4/6/2016 16:25 New Lynn Moser St. Paul Lonnie Rolf 4/6/2016 16:29 System Medium - 8-14 days
137685 Infrastructure Group US Digital vendor cannot access servers 4/6/2016 17:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Vu Pham 4/7/2016 8:57 Jude Giron Critical - 1 day 4/12/2016 15:38
137686 Service Desk FW: PROBLEM Host Alert is DOWN 4/6/2016 18:42 Resolved Jayson Solberg Rosemount Joe Rader 4/11/2016 16:07 Joe Rader Medium - 3-7 days 4/11/2016 16:07
137687 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 6:49 Resolved Eric Scovil Minnetonka Dave Schleicher 4/7/2016 7:48 Eric Scovil Medium - 3-7 days 4/7/2016 7:02
137689 Infrastructure Group New WBL WSUS Server 4/7/2016 7:39 Resolved Don Rambow White Bear Lake Virginia Vaske 4/22/2016 10:55 Virginia Vaske Medium - 3-7 days 4/22/2016 10:55
137690 JDE HR/Payroll RE: JDE History Data Issue 4/7/2016 7:45 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/13/2016 12:13 Nancy Hilary Medium - 3-7 days 4/13/2016 12:13
137691 Systems Group PROBLEM Service Alert Disks is WARNING 4/7/2016 8:00 Resolved Peter Carlson LOGIS John Paulsen 4/8/2016 9:31 John Paulsen Medium - 3-7 days 4/8/2016 9:31
137693 Network ServicesSwapping phone to front counter for new Administrative
Specialist4/7/2016 8:33 Resolved Valeria Leone New Hope Scott Crocker 4/15/2016 13:55 Scott Crocker Medium - 3-7 days 4/15/2016 13:57
137694 Utility Billing Utility Billing contact info. 4/7/2016 8:37 Resolved Amy Dierkhising Maple Grove Pam Kummer 4/7/2016 9:26 Amy Dierkhising Medium - 3-7 days 4/7/2016 9:24
137695 Special AssessmentsRH - Clear Letters Sent information when transferring projects to
assessments4/7/2016 8:47 Ready for Release Norb Vossen LOGIS Norb Vossen 5/3/2016 10:43 Jim Hald
Project - no specified
due date
137696 Tracker Admin Set up Rob Lilly on PhaseWare Tracker, and provide instruction 4/7/2016 8:53 Resolved Ray Jozwiak LOGIS Sue Christiansen 5/24/2016 7:27 Sue Christiansen Medium - 3-7 days 5/24/2016 7:27
137697 RecTrac small printer pricing 4/7/2016 8:54 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/11/2016 10:03 Sue Christiansen Medium - 3-7 days 4/11/2016 10:03
137698 PIMS request PIMs access 4/7/2016 9:02 Resolved Matt Henning Maple Grove Maria Rucke 5/4/2016 9:06 Maria Rucke Medium - 3-7 days 5/4/2016 9:06
137699 Utility Billing Login issue 4/7/2016 9:10 Resolved Frank Petrovic Edina Pat Lindquist 4/7/2016 15:54 Pat Lindquist Medium - 3-7 days 4/7/2016 15:54
137700 Service DeskNew developer Rob Lilly will need "send as" privileges for
Assessments, PDS, and PIMS email addresses4/7/2016 9:10 Resolved Sue Christiansen LOGIS Joe Rader 4/7/2016 11:03 Joe Rader Medium - 3-7 days 4/7/2016 11:03
137701 Infrastructure Groupinfrastructure request...configure ports on Pool switch -by
Tuesday?4/7/2016 9:26 Resolved Nancy Johnson Crystal Vu Pham 4/15/2016 13:57 Nancy Johnson High - 2 days 4/15/2016 13:56
137702 Network Services 2016 Symantec Renewal - Robbinsdale 4/7/2016 9:28 Resolved Dean Busch Robbinsdale Lori Hackett 4/27/2016 15:59 Lori Hackett Medium - 3-7 days 4/27/2016 15:59
137703 Network Services 2016 Symantec Renewal - SMF 4/7/2016 9:30Pending Client
ResponseMark Erickson South Metro Fire Lori Hackett 5/27/2016 13:11 Lori Hackett Medium - 3-7 days
137704 RecTrac Eagan: Activity Number Search; VSI ticket #1256270 4/7/2016 9:31Pending Vendor
ResponseJared Flewellen Eagan Paul Norton 4/12/2016 10:56 Sue Christiansen Medium - 3-7 days
137705 Network Services 2016 Symantec Renewal - Farmington 4/7/2016 9:32 Resolved Rob Boerboom Farmington Lori Hackett 5/12/2016 13:15 Lori Hackett Medium - 3-7 days 5/12/2016 13:15
137706 Network Services Fire PC access to bi-web 4/7/2016 9:32 Resolved Mike O'Neill Burnsville Adam Maloney 4/14/2016 9:31 Adam Maloney Medium - 3-7 days 4/14/2016 9:31
137707 Network Services 2016 Symantec Renewal - MVTA 4/7/2016 9:32Pending Vendor
ResponseTyre Fant
Minnesota Transit
AuthorityLori Hackett 5/25/2016 14:54 Lori Hackett Medium - 3-7 days
137708 Network Services 2016 Symantec Renewal - LOGIS 4/7/2016 9:34 Resolved Janelle Day LOGIS Lori Hackett 5/10/2016 10:54 Lori Hackett Medium - 3-7 days 5/10/2016 10:55
137709 Network Services 2016 Symantec Renewal - Maple Grove 4/7/2016 9:35Pending Client
ResponseEd O'Donnell Maple Grove Lori Hackett 4/18/2016 13:32 Lori Hackett Medium - 3-7 days
137710 Network Services 2016 Symantec Renewal - Brooklyn Center 4/7/2016 9:36 Resolved Patty Hartwig Brooklyn Center Lori Hackett 5/5/2016 12:04 Lori Hackett Medium - 3-7 days 5/5/2016 12:06
137711 Network Services 2016 Symantec Renewal - Richfield 4/7/2016 9:37 Resolved Sally Morton Richfield Lori Hackett 5/10/2016 9:36 Lori Hackett Medium - 3-7 days 5/10/2016 9:37
137712 Utility Billing Payment applied to the wrong account 4/7/2016 9:40 Resolved Cindy McMillen Farmington Pat Lindquist 4/8/2016 9:05 Pat Lindquist Medium - 3-7 days 4/8/2016 9:05
137713 Network Services 2016 Symantec Renewal - JLEC 4/7/2016 9:41 Resolved George Jensen Anoka County JLEC Lori Hackett 4/21/2016 12:26 Lori Hackett Medium - 3-7 days 4/21/2016 12:27
137714 Network Services 2016 Symantec Renewal - Golden Valley 4/7/2016 9:43 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/10/2016 13:36 Lori Hackett Medium - 3-7 days 5/10/2016 13:36
137715 Network Services 2016 Symantec Renewal - Eden Prairie 4/7/2016 9:44 Resolved James Goldenstein Eden Prairie Lori Hackett 5/10/2016 15:22 Lori Hackett Medium - 3-7 days 5/10/2016 15:22
137716 JDE Finance question for you 4/7/2016 9:47 Resolved Michelle Pietrick South St. Paul Dave Schleicher 4/7/2016 10:52 Dave Schleicher Medium - 3-7 days 4/7/2016 10:52
137717 Network Services 2016 Symantec Renewal - NWDTF 4/7/2016 9:47 Resolved Robert Topp NWDTF Lori Hackett 4/18/2016 8:44 Lori Hackett Medium - 3-7 days 4/18/2016 8:44
137718 Network Services maplegrovemn.gov Domain Renewal 4/7/2016 9:51 Resolved Ed O'Donnell Maple Grove Lori Hackett 4/11/2016 15:11 Lori Hackett Medium - 3-7 days 4/11/2016 15:11
137719 Service Desk SMFD New Employees 4/7/2016 9:53 Resolved Mark Erickson South Metro Fire Peter Carlson 4/11/2016 7:58 Peter Carlson Medium - 3-7 days 4/18/2016 15:27
Page 121 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137721 Utility Billing Cancel EBill Account 4/7/2016 10:04 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/7/2016 12:03 Kimberly Coulter Medium - 3-7 days 4/7/2016 12:02
137722 Infrastructure Group ASA group-policy update 4/7/2016 10:06 Resolved Rachel Romansky Shakopee Virginia Vaske 4/8/2016 15:51 Virginia Vaske Medium - 3-7 days 4/8/2016 15:51
137723 JDE HR/Payrollrehire setup for ess accrual and time entry please tate wagner
115152 thanks!!!4/7/2016 10:08 Resolved Julie Nowlan Coon Rapids Dave Schleicher 4/7/2016 16:27 Julie Nowlan Medium - 3-7 days 4/7/2016 16:12
137724 RecTracPassed to VSI for Consulting: Eagan: Import Reservations - From
a file into RecTrac4/7/2016 10:18 Resolved Jared Flewellen Eagan Paul Norton 4/22/2016 8:29 Paul Norton High - 2 days 4/19/2016 16:15
137725 JDE HR/Payroll User Password 4/7/2016 10:28 Resolved Joan Waterstreet Edina Dave Schleicher 4/7/2016 11:44 Joan Waterstreet Medium - 3-7 days 4/7/2016 12:36
137726 Infrastructure Group ACL changes for new Austin DC's 4/7/2016 10:30 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:04 Vu PhamProject - no specified
due date4/29/2016 14:04
137727 Infrastructure Group ACL changes for new Exchange server 4/7/2016 10:38 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:22 Vu PhamProject - no specified
due date4/29/2016 14:22
137728 JDE HR/Payroll City of Edina Seasonal time card reset passwords 4/7/2016 10:43 Resolved Carrie Person Edina Dave Schleicher 4/7/2016 12:46 Carrie Person Medium - 3-7 days 4/7/2016 12:47
137729 Systems Group FW: PIMS issues? 4/7/2016 10:47 Resolved Maria Rucke LOGIS Jeff Sibell 4/12/2016 10:10 Jeff Sibell High - 2 days 4/12/2016 10:10
137730 Infrastructure Group ACL changes for Veeam Server 4/7/2016 10:48 Resolved Don Tomlinson Austin Vu Pham 4/29/2016 14:23 Vu PhamProject - no specified
due date4/29/2016 14:23
137731 JDE Finance check register report 4/7/2016 10:53 New Eric Roggeman Edina Jill Davis 4/7/2016 14:56 Jill Davis Medium - 3-7 days
137732 Service Desk Websense - Police AnyConnect Users 4/7/2016 11:04 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/19/2016 11:02 Peter Carlson Medium - 3-7 days 4/21/2016 13:55
137733 Network Services PD Access to new card server 4/7/2016 11:11 Resolved Craig Beers Minnetonka Adam Maloney 4/22/2016 13:14 Adam Maloney Medium - 3-7 days 4/22/2016 13:14
137734 JDE HR/Payroll Terminate ESS access 4/7/2016 11:23 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/8/2016 14:40 Nikki Heinbuch Medium - 3-7 days 4/8/2016 14:42
137735 Service Desk New user setup 4/7/2016 11:25 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 4/29/2016 8:52 Joe Rader Medium - 3-7 days 4/29/2016 8:53
137736 JDE FinanceRunning Auto Reconcile Void Payments is coming up blank;
should be three checks on it4/7/2016 11:25 Resolved Marcia Robertson Richfield Dave Schleicher 4/27/2016 8:08 Marcia Robertson Medium - 3-7 days 4/27/2016 8:09
137737 Utility Billing BP Sewer Report 4/7/2016 11:27 Resolved Vicki Cullen Brooklyn Center Pam Kummer 4/7/2016 12:04 Pam Kummer Medium - 3-7 days 4/7/2016 12:04
137738 PIMS Data Conversion Change- Old WI 'FeedatePD' to PIMS 'Issued
Date' 4/7/2016 11:38
Pending Client
ResponseMeg Feikema Willmar Judd Harper 4/14/2016 15:14 Judd Harper Medium - 3-7 days
137739 Service Desk New VPN User 4/7/2016 11:43 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/7/2016 15:43 Peter Carlson Medium - 3-7 days 4/8/2016 8:07
137740 Service Desk LO - Hot site UPS network connectivity 4/7/2016 11:52 Resolved Jack Israel LOGIS Scott Crocker 4/20/2016 15:55 Scott Crocker Medium - 3-7 days 4/20/2016 15:55
137742 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 11:59 Resolved Dave Geis Minnetonka Dave Schleicher 4/7/2016 12:02 Dave Schleicher Medium - 3-7 days 4/7/2016 12:02
137743Public Safety
DevelopmentVerify PCAD to Zoll Fire RMS feed after rollback 4/7/2016 12:14 Resolved Scott Crocker LOGIS Matt O'Brien 4/12/2016 15:59 Matt O'Brien Medium - 3-7 days 4/12/2016 15:59
137744 RecTrac Update scheduling and process for RecTrac 3.1.05.09 4/7/2016 12:16Pending Client
ResponseLogis Internal LOGIS Sue Christiansen 4/11/2016 11:00 Sam Black Medium - 3-7 days
137746 Service Desk FW: Rec Center Power Shut Down April 13 4/7/2016 12:30 Resolved Clint Pires St. Louis Park Joe Rader 4/7/2016 13:23 Jason West Medium - 3-7 days 4/7/2016 13:22
137747 Infrastructure GroupPlease set up IP Address to access the JDE servers for Insight
Software4/7/2016 12:36 Resolved Dave Schleicher LOGIS Jason Stickler 4/9/2016 14:14 Dave Schleicher Medium - 3-7 days 4/8/2016 8:00
137748 RecTrac email & mailing label questions 4/7/2016 12:37 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/21/2016 15:45 Paul Norton Medium - 3-7 days 4/21/2016 15:45
137749Public Safety
DevelopmentMinnetonka PD - Specialized CAD report for booking 4/7/2016 13:05 Resolved Terry Hoium LOGIS John Rogers 5/2/2016 10:21 Matt O'Brien Medium - 3-7 days 5/2/2016 10:21
137750 Systems Group Restore DB from INFORMCADSQL backups 4/7/2016 13:08 Resolved Cassandra Stickler LOGIS John Paulsen 4/7/2016 13:27 John Paulsen Critical - 1 day 4/7/2016 13:27
137751 Special Assessments Rochester needs to create that Project for Bike Trail J4684 4/7/2016 13:12 Client to Test Kelly Peterson Rochester Lonnie Rolf 5/6/2016 7:47 Lonnie Rolf Medium - 3-7 days
137752 JDE HR/Payroll reconciliation 4/7/2016 13:20 Resolved Shari Rains New Hope Nikki Heinbuch 4/7/2016 15:36 Nikki Heinbuch Medium - 3-7 days 4/7/2016 16:22
137753 JDE FinanceIs there a way to run the report so that only City checks are
reported?4/7/2016 13:21 Resolved Chris Regis Richfield 4/7/2016 13:45 Chris Regis Medium - 3-7 days 4/7/2016 14:56
137754 JDE HR/Payroll RE: ESS New Hire and Re-hire 4/7/2016 13:23 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/8/2016 15:05 Cindy Nelson Medium - 3-7 days 4/8/2016 15:04
137755 Infrastructure Group Open another port 4/7/2016 13:25 Resolved Shawn Rung Coon Rapids Vu Pham 4/15/2016 13:56 Vu Pham High - 2 days 4/15/2016 13:56
137756Public Safety
Development
HWYs and CO RDs are coming in as HIGHWAY and COUNTY
ROAD in 911 feed4/7/2016 13:27 Resolved Marv Solberg Minnetonka Michael Simmons 5/9/2016 15:53 Michael Simmons
Project - no specified
due date5/9/2016 15:53
137757 Network Services Need some phone system cleanup 4/7/2016 13:32 Resolved Roger Anderson Hutchinson Peter Carlson 4/15/2016 10:17 Peter Carlson Medium - 3-7 days 4/15/2016 13:08
137758 PIMS PIMS Account Setup 4/7/2016 13:36 Resolved Sam Black Minnetonka Judd Harper 4/15/2016 9:37 Judd Harper Medium - 3-7 days 4/15/2016 9:37
137759 PIMSCouple items -Code Enforcement Photos and PIMS/Outlook
integration4/7/2016 13:39 New Ross Smeby Willmar Maria Rucke 4/7/2016 13:40 Maria Rucke Medium - 3-7 days
137760Public Safety
DevelopmentAdd 394 and 494 Exit Numbers to CAD 4/7/2016 13:43 New Marv Solberg Minnetonka Michael Simmons 4/7/2016 13:50 Michael Simmons Medium - 3-7 days
137761 JDE Finance fixed assets 4/7/2016 13:43 Resolved Fran Hanson Coon Rapids Dave Schleicher 4/11/2016 8:18 Fran Hanson Medium - 3-7 days 4/11/2016 8:19
137762 Special AssessmentsRochester needs to create that Project for Bike Trail J4684 - Dup
to 1377514/7/2016 13:50 Resolved Lonnie Rolf LOGIS Lonnie Rolf 5/6/2016 7:46 Lonnie Rolf Medium - 3-7 days 5/6/2016 7:46
Page 122 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137763 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/7/2016 14:02 Resolved Jim Wilson Minnetonka Dave Schleicher 4/7/2016 15:22 Jim Wilson Medium - 3-7 days 4/7/2016 15:19
137764 PIMS Electrical Permit fee calculation 4/7/2016 14:04 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:17 Judd Harper High - 2 days 5/9/2016 16:17
137765 PIMS Code Enforcement Report Issue 4/7/2016 14:05 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:20 Judd Harper Medium - 3-7 days 5/9/2016 16:20
137768 Service Desk Two new phone users 4/7/2016 14:28 Resolved Dean Busch Robbinsdale Peter Carlson 4/11/2016 8:40 Peter Carlson Medium - 3-7 days 4/21/2016 13:43
137769 Public Safety General Testing Phaseware using [email protected] 4/7/2016 14:38 Resolved John Rogers LOGIS 4/7/2016 14:39 John Rogers Medium - 3-7 days 4/7/2016 14:39
137770 Infrastructure Group Allow traffic from cellular signal extender device 4/7/2016 14:39 Resolved Jason Shostedt Richfield Vu Pham 4/13/2016 14:37 Jason Shostedt High - 2 days 4/13/2016 14:37
137771 Special Assessments RH - Need a way to show Utility Agreement Credits 4/7/2016 14:41 New Kelly Peterson Rochester Lonnie Rolf 4/7/2016 14:53 Lonnie Rolf Medium - 3-7 days
137772 Public Safety General Testing Phaseware using Exchange 4/7/2016 14:51 Resolved John Rogers LOGIS 4/7/2016 14:53 John Rogers Medium - 3-7 days 4/7/2016 14:53
137773 JDE HR/Payroll Employee Termination 4/7/2016 14:53 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/8/2016 15:11 Denise Heimerman Medium - 3-7 days 4/8/2016 15:10
137774 Tracker AdminPhaseWare Tracker tickets submitted to
[email protected] not creating incidents4/7/2016 14:59 Resolved Lisa Storey LOGIS Sue Christiansen 4/8/2016 13:48 Sue Christiansen Medium - 3-7 days 4/8/2016 13:48
137775Public Safety
DevelopmentReview Routing attributes on Minnetonka Highways 4/7/2016 15:12 Resolved Matt O'Brien LOGIS Michael Simmons 4/14/2016 16:09 Michael Simmons Medium - 3-7 days 4/14/2016 16:09
137776 Utility Billing Cycle 2 WAV 4/7/2016 15:20 Resolved Lori Lohmann Edina Connie Dalsen 4/8/2016 9:21 Lori Lohmann Medium - 3-7 days 4/8/2016 9:05
137777 PIMS Permits Report -- Applied Date/Issued Date 4/7/2016 15:23Pending Client
ResponseKaty Hauan Ramsey Tim Lovestrand 4/8/2016 8:14 Judd Harper Medium - 3-7 days
137778 PIMS E permit questions 4/7/2016 15:27 Resolved Ann Boettcher St. Louis Park Maria Rucke 4/11/2016 9:01 Maria Rucke Medium - 3-7 days 4/11/2016 9:01
137779 RecTracPOS#10 POS screen disappears; reprint receipt issue (VSI Ticket
#1257156)4/7/2016 15:34 Resolved Lisa Jost Maple Grove Sue Christiansen 4/8/2016 12:36 Sue Christiansen Medium - 3-7 days 4/8/2016 12:36
137780 JDE HR/Payroll Insight Scheduler isn't working 4/7/2016 15:39 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/11/2016 13:33 Denise Heimerman Medium - 3-7 days 4/14/2016 7:59
137782 RecTrac Minnetonka: GL Interface off $200 (passed to VSI for consulting) 4/7/2016 15:50 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/14/2016 16:04 Sue Christiansen Medium - 3-7 days 4/14/2016 16:04
137783 Systems Group help! Gasboy...service keeps crashing... 4/7/2016 17:21 Resolved Nancy Johnson Crystal Brian Peterson 4/11/2016 8:29 Brenda Treiber Medium - 3-7 days 4/11/2016 8:28
137784 Systems Group URL Redirect Incorrect 4/7/2016 18:00 Resolved Sally Morton Richfield Brian Peterson 4/8/2016 17:40 Brian Peterson Medium - 3-7 days 4/8/2016 16:10
137785 JDE HR/Payroll PERA Reporting 4/7/2016 18:04 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 4/8/2016 14:03 Nikki Heinbuch Medium - 3-7 days 4/8/2016 14:02
137786 RecTrac Scheduled report didn't email - looks like it ran 4/8/2016 5:41 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/8/2016 6:16 Kelly O'Dea Medium - 3-7 days 4/8/2016 6:16
137787 Utility Billing cis issue 4/8/2016 6:53 Resolved Carissa Hoyt New Hope Connie Dalsen 4/8/2016 8:38 Connie Dalsen Medium - 3-7 days 4/8/2016 8:38
137788 Utility Billing cis log in 4/8/2016 7:12 Resolved Joanna Ip St. Louis Park Connie Dalsen 4/8/2016 8:37 Connie Dalsen Medium - 3-7 days 4/8/2016 8:37
137789 Utility Billing issues logging in 4/8/2016 7:34 Resolved Michelle M. Robinson New Hope Connie Dalsen 4/8/2016 8:34 Connie Dalsen Medium - 3-7 days 4/8/2016 8:34
137790 RecTracCrystal - needs Unearned Revenue - Facilities report based on
actual cash payments 4/8/2016 7:36 Resolved Beth Simonsen Crystal Sue Christiansen 4/29/2016 16:34 Dan Mueller Medium - 8-14 days 4/29/2016 16:34
137791 Service Desk RI - Quote to order replacement APs 4/8/2016 7:48 Resolved Sally Morton Richfield Lori Hackett 5/12/2016 8:53 Lori Hackett Medium - 3-7 days 5/12/2016 8:58
137792 Service Desk RI - Quote to order new WLC 4/8/2016 8:11 Resolved Sally Morton Richfield Lori Hackett 5/16/2016 11:21 Lori Hackett Medium - 3-7 days 5/16/2016 11:21
137793 Infrastructure Group Install Community Center Switch - Eden Prairie 4/8/2016 8:21 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/17/2016 15:30 Virginia Vaske Medium - 3-7 days 5/17/2016 15:46
137794 RecTracCrystal - needs Unearned Revenue report for year-end audit
purposes (following up from 12/31/15)4/8/2016 8:25
Pending Vendor
ResponseBeth Simonsen Crystal Sue Christiansen 5/9/2016 13:56 Sue Christiansen Medium - 8-14 days
137795 JDE Finance Insight budget roll forward 4/8/2016 8:26 Resolved Andy Splinter Brooklyn Center Dave Schleicher 4/28/2016 8:54 Dave Schleicher Medium - 3-7 days 4/28/2016 8:54
137796 Service Desk Removal from all LO UB Email Distribution Lists 4/8/2016 8:27 Resolved Connie Dalsen LOGIS Peter Carlson 4/8/2016 8:35 Peter Carlson Medium - 3-7 days 4/8/2016 8:35
137797 JDE HR/Payroll ESS password change 4/8/2016 8:28 Resolved Mark Jungwirth Edina Nikki Heinbuch 4/8/2016 8:33 Nikki Heinbuch Medium - 3-7 days 4/8/2016 8:34
137798 Network Services Unable to print 4/8/2016 8:31 Resolved Don Rambow White Bear Lake Chad Remick 4/8/2016 9:44 Don Rambow Medium - 3-7 days 4/8/2016 9:43
137799 Service Desk FW: Citrix-case management? 4/8/2016 8:35 Resolved Lisa Storey LOGIS Joe Rader 4/8/2016 8:51 Joe Rader Medium - 3-7 days 4/8/2016 8:51
137800 Utility Billing sewer code change 4/8/2016 8:50 Resolved Carol Gass New Hope Connie Dalsen 4/11/2016 8:27 Connie Dalsen Medium - 3-7 days 4/11/2016 8:27
137801 RecTrac Minnetonka GL interfacing (VSI Ticket) 4/8/2016 8:52 Resolved Landel Cochran
Vermont Systems
(Park and Rec
Software Vendor)
Sue Christiansen 4/8/2016 11:41 Sue Christiansen Medium - 3-7 days 4/8/2016 11:41
137802 Tracker Admin TEST of email submitted to [email protected] 4/8/2016 8:58 Resolved Sue Christiansen LOGIS Sue Christiansen 4/8/2016 13:45 Sue Christiansen Medium - 3-7 days 4/8/2016 13:45
137803 Service Desk TTMS Machine 4/8/2016 9:00 Resolved George Jensen Anoka County JLEC Carl Pearson 5/9/2016 8:05 Carl Pearson Medium - 3-7 days 5/9/2016 8:05
137804 Network Services IronPort failover for F5 4/8/2016 9:04 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 4/12/2016 11:34 Jeff Sibell Critical - 1 day 4/12/2016 11:34
137805 RecTrac User issue - Drawer Setup for Kalli Olek 4/8/2016 9:12 Client to Test Sue LaCrosse Brooklyn Center Sue Christiansen 4/22/2016 14:05 Sue Christiansen High - 2 days
137806 PIMS Signiture in Code Enfrocement Reports 4/8/2016 9:17 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/13/2016 16:54 Judd Harper Medium - 3-7 days 4/13/2016 16:54
137807 Utility Billing Infinity.Link Site Down for Robbinsdale 4/8/2016 9:17 Resolved Larry Jacobson Robbinsdale Lonnie Rolf 4/8/2016 9:50 Connie Dalsen Medium - 3-7 days 4/8/2016 9:46
137808 JDE Finance more Fixed Asset entries ?? 4/8/2016 9:18 Resolved Angie McIntire Ramsey Dave Schleicher 4/21/2016 8:38 Angie McIntire Medium - 3-7 days 4/21/2016 8:41
Page 123 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137809 Infrastructure Group MI - Additional Fiber between PW and CH 4/8/2016 9:29 New Patty Latham Minnetonka Jack Israel Medium - 3-7 days
137810 JDE Finance Tung - Password reset 4/8/2016 10:15 Resolved Lisa Reiten Apple Valley Jill Davis 4/8/2016 10:28 Jill Davis Medium - 3-7 days 4/18/2016 11:17
137811 Systems Group Refresh WO TEST Database 4/8/2016 10:21 Resolved Connie Dalsen LOGIS Jeff Sibell 4/13/2016 10:12 Jeff Sibell Medium - 3-7 days 4/13/2016 10:12
137812 JDE Finance RecTrac upload from yesterday 4/8/2016 10:25 Resolved Liz Berger Minnetonka Jill Davis 4/8/2016 10:50 Jill Davis Medium - 3-7 days 4/8/2016 10:50
137813 JDE HR/Payroll new hire 4/8/2016 10:26 Resolved Wendy Brierley NWCT Nikki Heinbuch 4/8/2016 15:23 Nikki Heinbuch Medium - 3-7 days 4/8/2016 15:31
137814 JDE HR/PayrollCentral Bank changed to MidWestOne Bank on April 2, 2016 and
we are to start using a new routing number 0739012334/8/2016 10:27 Resolved Sharon More South St. Paul Nikki Heinbuch 4/8/2016 10:43 Sharon More Medium - 3-7 days 4/8/2016 10:44
137815 Infrastructure Group Transfer to External Number Issue 4/8/2016 10:27 Client to Test Patty Hartwig Brooklyn Center Jason Stickler 4/14/2016 15:31 Patty Hartwig Medium - 3-7 days
137816 Network Services WSP Hosts disconnects from the LOGIS vCenter 4/8/2016 10:53 Resolved Marc Gade West St. Paul John Paulsen 4/22/2016 10:58 Marc Gade Medium - 3-7 days 4/22/2016 10:59
137817 Service Desk Updates to workstations 4/8/2016 10:56 Resolved Janelle Day LOGIS Peter Carlson 4/21/2016 10:24 Peter Carlson Medium - 3-7 days 4/21/2016 10:24
137819 Utility Billing Land Use Report 4/8/2016 11:25Pending Client
ResponseJoe Gibbs Eagan Pat Lindquist 4/13/2016 11:39 Joe Gibbs Medium - 3-7 days
137820 Systems Group Pydio 4/8/2016 11:25 Resolved Patty Hartwig Brooklyn Center Jeff Sibell 4/25/2016 9:47 Jeff Sibell Medium - 3-7 days 4/25/2016 9:47
137821 Utility Billing hard delete 4/8/2016 11:50 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/8/2016 12:11 Pat Lindquist Medium - 3-7 days 4/8/2016 12:11
137822 Network Services Refresh EA Test Database 4/8/2016 11:56 Resolved Pat Lindquist LOGIS Jeff Sibell 4/11/2016 11:04 Jeff Sibell High - 2 days 4/11/2016 11:04
137823 Tracker Admin Test for Sue Christiansen - Reference 137774 4/8/2016 11:57 Resolved Joanne Paul Golden Valley Sue Christiansen 4/8/2016 13:45 Sue Christiansen Medium - 3-7 days 4/8/2016 13:45
137824 Infrastructure Group SH - Windows activation failing on PCI network 4/8/2016 12:03 Resolved Rachel Romansky Shakopee Jack Israel 4/8/2016 15:38 Jack Israel Medium - 3-7 days 5/3/2016 13:20
137825 Utility Billing CIS Infinity Maintenance 4/8/2016 12:32 Resolved Lori Lohmann Edina Connie Dalsen 4/14/2016 15:53 Connie Dalsen Medium - 3-7 days 4/14/2016 15:53
137826 Tracker Admin Test for Sue Chirstiansen - Reference 137774 4/8/2016 12:46 Resolved Joanne Paul Golden Valley Sue Christiansen 4/8/2016 13:44 Sue Christiansen Medium - 3-7 days 4/8/2016 13:44
137827 JDE Finance Mapping CIS and JDE 4/8/2016 12:49 Resolved Carol Gass New Hope Jill Davis 4/8/2016 13:51 Carol Gass Medium - 3-7 days 4/8/2016 14:02
137828 Network Services Quote for Wireless Controller Replacement - BC 4/8/2016 13:28 Resolved Patty Hartwig Brooklyn Center Lori Hackett 5/17/2016 12:30 Patty Hartwig Medium - 3-7 days 5/6/2016 8:54
137830 PIMS Delete erroneous payment 4/8/2016 13:30 Resolved Shannon Dietrich Golden Valley Judd Harper 4/8/2016 15:01 Judd Harper Medium - 3-7 days 4/8/2016 15:01
137831 Public Safety General Admin 4/8/2016 14:07 Resolved Christine O'Donnell Bloomington 4/11/2016 8:26 Renee Hosch Medium - 3-7 days 4/11/2016 8:26
137832 RecTracCrystal: Report for unearned revenue related to pool receipts
(POS items)4/8/2016 14:08
Pending Vendor
ResponseBeth Simonsen Crystal Sue Christiansen 4/12/2016 16:02 Sue Christiansen
Project - no specified
due date
137833 Utility Billing Hard delete .link users 4/8/2016 14:11 Resolved Jean Stroth Richfield Connie Dalsen 4/8/2016 14:18 Connie Dalsen Medium - 3-7 days 4/8/2016 14:18
137834 Network Services New HP servers for SSP 4/8/2016 14:29 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/26/2016 15:35 Lori Hackett Medium - 3-7 days
137835 JDE Finance tungsten password reset request 4/8/2016 14:40 Resolved Sheri Robertson Maple Grove Jill Davis 4/8/2016 15:21 Sheri Robertson Medium - 3-7 days 4/8/2016 15:21
137836 Property Data HS FTP for Mtka 4/8/2016 14:59 Resolved Denise Ostlund Minnetonka Sue Christiansen 4/8/2016 15:15 Norb Vossen Medium - 3-7 days 4/8/2016 15:15
137837 JDE HR/Payroll ESS setup for new employees 4/8/2016 15:11 Resolved Alexandra O'Leary Eagan Nikki Heinbuch 4/11/2016 7:54 Alexandra O'Leary Medium - 3-7 days 4/8/2016 15:48
137838 Network Services Problem sending email to Rosemary Mikkelson of Lakeville 4/8/2016 15:27 Resolved Paul Norton LOGIS Peter Carlson 4/11/2016 9:53 Paul Norton Medium - 3-7 days 4/11/2016 10:07
137839 Service Desk Apply and Document 2016 Asset Tags 4/8/2016 15:28 New Janelle Day LOGIS Joe Rader 5/9/2016 12:22 Lori Hackett Medium - 3-7 days
137840 Network Services New Hope User Question about email blast 4/8/2016 15:39 Resolved Paul Norton LOGIS Joe Rader 4/15/2016 15:14 Joe Rader Medium - 3-7 days 4/15/2016 15:14
137841 RecTrac Jill of NH suspects that email blast did not get sent 4/8/2016 15:43 In Progress Jill Smisek New Hope Paul Norton 4/13/2016 15:19 Goodwin Moy Medium - 3-7 days
137842 Infrastructure Group Allow RDP Access to Workstation 4/8/2016 16:07 Resolved Nolan LittleLittleBrook
ConsultingAdam Maloney 4/13/2016 10:46 Adam Maloney High - 2 days 4/13/2016 10:46
137844 Public Safety MobilesHennepin County Warnings Sending Court Files - APS Statewide
Build4/8/2016 16:43 Resolved John Nichols LOGIS 4/11/2016 8:47 John Nichols High - 2 days 4/11/2016 8:47
137845 Public Safety General Cannot login to tritech mobile 4/9/2016 7:55 Resolved Jeff Mathiowetz Minnetonka Matt O'Brien 4/9/2016 7:57 Matt O'Brien Medium - 3-7 days 4/9/2016 7:57
137846 JDE Finance JDE Annual close 4/9/2016 11:16 Resolved Andy Splinter Brooklyn Center Dave Schleicher 4/9/2016 11:28 Dave Schleicher Medium - 3-7 days 4/9/2016 11:28
137847 Network Services JLEC Updated Network Authorization Letter 4/9/2016 18:59 Resolved Janelle Day LOGIS Lori Hackett 4/13/2016 9:46 Lori Hackett Medium - 3-7 days 4/13/2016 9:46
137848 Public Safety Mobiles dcso laptop not working 4/10/2016 13:24 Resolved Dan Anderson Dakota County 4/11/2016 10:41 Jason Ehlers Medium - 3-7 days 4/11/2016 10:41
137849 Tracker Admin Please add Corinne Olson (City of Robbinsdale) to PhaseWare 4/10/2016 14:37 Resolved Dave Schleicher LOGIS Sue Christiansen 4/11/2016 7:40 Dave Schleicher Medium - 3-7 days 4/11/2016 7:38
137850 Service DeskPlease add Corinne Olson (City of Robbinsdale) to the GAL and
various groups4/10/2016 14:40 Resolved Dave Schleicher LOGIS Peter Carlson 4/11/2016 8:06 Peter Carlson Medium - 3-7 days 4/11/2016 8:06
137851 Service Desk Change to LO PD Mobile Dakota Distribution Group 4/10/2016 17:47 Resolved Diane Bastyr Lakeville Peter Carlson 4/11/2016 8:02 Peter Carlson Medium - 3-7 days 4/11/2016 8:02
137852 Utility Billing 2016 Rate Increases 4/10/2016 20:36Pending Client
ResponseBridget Mehrman Coon Rapids Pam Kummer 4/21/2016 16:10 Bridget Mehrman Medium - 3-7 days
137853 Network Services Password reset for Brian Rezny 4/11/2016 6:45 Resolved Dan Cook Eagan John Paulsen 4/11/2016 6:46 John Paulsen Medium - 3-7 days 4/11/2016 6:46
137854 Network Services Mail server powered off 4/11/2016 6:46 Resolved Beth Yurchisin Golden Valley John Paulsen 4/7/2016 6:49 John Paulsen Medium - 3-7 days 4/11/2016 6:50
137855 Network Services Erik Langgaard VPN Pin reset 4/11/2016 6:51 Resolved Dan Anderson Dakota County John Paulsen 4/11/2016 6:52 John Paulsen Medium - 3-7 days 4/11/2016 6:52
137856 Network Services Tim Sewald Password Reset 4/11/2016 6:53 Resolved Marc Gade West St. Paul John Paulsen 4/11/2016 6:54 John Paulsen Medium - 3-7 days 4/11/2016 6:54
Page 124 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137857 Network Services Steve Klehr 4/11/2016 6:54 Resolved Danny Barth Lakeville John Paulsen 4/11/2016 6:55 John Paulsen Medium - 3-7 days 4/11/2016 6:55
137858 Network Services Access to Hennepin County Booking site 4/11/2016 6:55 Resolved Sally Morton Richfield John Paulsen 4/11/2016 10:43 John Paulsen Medium - 3-7 days 4/11/2016 10:43
137859 Service Desk Staff Augmentation 4/11/2016 7:07 Resolved Patty Hartwig Brooklyn Center Scott Crocker 4/11/2016 7:10 Scott Crocker Medium - 3-7 days 4/11/2016 7:10
137860 Service Desk EAGAN: Cisco Jabber - User Account... 4/11/2016 8:16 Resolved Ron Waara Eagan Peter Carlson 4/11/2016 9:54 Peter Carlson Medium - 3-7 days 4/11/2016 14:10
137862 JDE Finance RE: Proxy - Greg Dahlstrom 4/11/2016 8:19 Resolved Ron Hedberg Apple Valley Jill Davis 5/4/2016 16:06 Ron Hedberg Medium - 3-7 days 4/18/2016 10:25
137863 JDE HR/Payroll Viewing Attached Paystub 4/11/2016 8:20 Resolved Steve Hauer Maple Grove Nancy Hilary 4/12/2016 15:28 Steve Hauer Medium - 3-7 days 4/12/2016 14:14
137865 Special Assessments SA - Payment calculator related requests and issues 4/11/2016 8:42 New Logis Internal LOGIS Lonnie RolfProject - no specified
due date
137866 Utility Billing .LINK 4/11/2016 8:43 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/11/2016 12:30 Pat Lindquist Medium - 3-7 days 4/11/2016 12:30
137867 JDE HR/Payroll Issues printing JDE timesheets 4/11/2016 8:46 Resolved Mark Holm Eagan Nancy Hilary 4/25/2016 9:22 Mark Holm Medium - 3-7 days 4/25/2016 9:23
137868 JDE Finance Attn Jill - You have rights to proxy as TJUST 4/11/2016 8:49 Resolved Sheri Robertson Maple Grove Jill Davis 4/11/2016 10:21 Sheri Robertson Medium - 3-7 days 4/11/2016 10:21
137869 Systems Group Infinity.Link Sites Down - Can't Connect 4/11/2016 8:51 Resolved Pat Lindquist LOGIS Jeff Sibell 4/12/2016 10:11 Jeff Sibell Critical - 1 day 4/12/2016 10:11
137870 JDE HR/Payroll FileZilla 4/11/2016 8:51 Resolved Patti Kent Shakopee Nancy Hilary 4/11/2016 10:48 Nancy Hilary Medium - 3-7 days 4/11/2016 10:49
137871 Systems Group disks is CRITICAL 4/11/2016 8:52 Resolved Joe Rader LOGIS Jeff Sibell 4/12/2016 11:33 Jeff Sibell High - 2 days 4/12/2016 11:33
137872 Service Desk Soft Token Address? 4/11/2016 9:00 Resolved Stefan Bakken Lakeville Peter Carlson 4/11/2016 9:25 Stefan Bakken Medium - 3-7 days 4/11/2016 9:32
137873 RecTrac FW: Monthly Billing - Plug & Pay Technologies, Inc. - pnppdata 4/11/2016 9:02 Resolved Sue Watson Golden Valley Paul Norton 4/11/2016 10:55 Paul Norton Medium - 3-7 days 4/11/2016 10:55
137874 JDE HR/Payroll media object fetch image failed 4/11/2016 9:07 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/12/2016 14:16 Julie Nowlan Medium - 3-7 days 4/12/2016 14:12
137875 Network Services JDE Media Objects failing 4/11/2016 9:13Pending Client
ResponseNancy Hilary LOGIS Kevin Pikkaraine 4/11/2016 9:17 Nancy Hilary Medium - 3-7 days
137876 Infrastructure Group FW: In Control - Win911 call failures 4/11/2016 9:13Pending
MiscellaneousPatty Hartwig Brooklyn Center Jude Giron 5/12/2016 19:57 Jude Giron Medium - 3-7 days
137877 RecTrac Priority: Can't print financial reports 4/11/2016 9:15 Resolved Dan Mueller Crystal Sue Christiansen 4/12/2016 9:08 Sue Christiansen Medium - 3-7 days 4/12/2016 9:08
137878 Utility Billing RE: MG - Bill Print Image & Consumption History 4/11/2016 9:18 Resolved Pam Kummer LOGIS Pam Kummer 4/12/2016 8:28 System Medium - 3-7 days 4/12/2016 7:08
137879Public Safety
DevelopmentFW: Question for you 4/11/2016 9:23 Resolved Andrea Faue Robbinsdale John Rogers 4/11/2016 9:55 John Rogers Medium - 3-7 days 4/11/2016 9:55
137880 JDE Finance Insight Report 4/11/2016 9:37Pending Client
ResponseMelissa Schlingman Shakopee Dave Schleicher 4/25/2016 14:05 Melissa Schlingman Medium - 3-7 days
137881 Property Data MG Homestead FTP 4/11/2016 9:41 Resolved Pam Olson Maple Grove Norb Vossen 4/11/2016 9:50 Norb Vossen Medium - 3-7 days 4/11/2016 9:50
137882 PIMS Seasonal EH Tech hire - PIMS Code Enforcement Access 4/11/2016 9:53 Resolved Charlie O'Brien Richfield Maria Rucke 4/26/2016 16:57 Judd Harper Medium - 3-7 days 4/11/2016 11:37
137883 JDE HR/Payroll Oracle timecard password 4/11/2016 9:54 Resolved Jim Hall Edina Dave Schleicher 4/11/2016 10:00 Dave Schleicher Medium - 3-7 days 4/11/2016 10:00
137884 Service Desk LOGIS Self Service Password - Shakopee Issue 4/11/2016 9:58 Resolved Nancy Hilary LOGIS Joe Rader 4/11/2016 10:52 Nancy Hilary Medium - 3-7 days 4/11/2016 10:14
137885 Public Safety General TEST email from Hennepin County HJIP IM to LOGIS Support 4/11/2016 10:06 Resolved Lorna Olson Hennepin County 4/11/2016 10:07 Matt O'Brien Medium - 3-7 days 4/11/2016 10:07
137887 JDE HR/Payroll warning message when logging into FileZilla 4/11/2016 10:19 Resolved Gina Dwyer Eagan Nancy Hilary 4/11/2016 10:48 Nancy Hilary Medium - 3-7 days 4/11/2016 10:50
137889 JDE HR/Payroll Terminate ESS Access 4/11/2016 10:21 Resolved Patti Kent Shakopee Dave Schleicher 4/11/2016 11:03 Patti Kent Medium - 3-7 days 4/11/2016 10:50
137890 Special AssessmentsRemaining balance amounts for prepaid assessments for St Paul
show over payments in P & I4/11/2016 10:22 New Ray Jozwiak LOGIS Lonnie Rolf 4/11/2016 10:22 Lonnie Rolf Medium - 3-7 days
137891 Systems GroupODBC Connections for Tungsten for Brooklyn Center and
Farmington4/11/2016 10:23 Resolved Dave Schleicher LOGIS John Paulsen 5/9/2016 14:56 John Paulsen Medium - 3-7 days 5/9/2016 14:56
137892 PIMS March 2016 Permits - PIMS 4/11/2016 10:33 Resolved Kelly E Bradford Hennepin County Judd Harper 4/18/2016 9:57 Judd Harper Medium - 3-7 days 4/18/2016 9:57
137893 Network Services New User Password 4/11/2016 10:45 Resolved Valerie Satre Robbinsdale Peter Carlson 4/11/2016 15:16 Peter Carlson Medium - 3-7 days 4/12/2016 13:00
137894 Infrastructure Group Monitor Traffic 4/11/2016 10:46 Resolved James Goldenstein Eden Prairie Adam Maloney 4/14/2016 12:36 Adam Maloney Medium - 3-7 days 4/14/2016 12:36
137895 LOGIS Website LOGIS Portal: Link to LOGIS Blog Articles no Longer Works 4/11/2016 10:58 New Paul Norton LOGIS Paul Norton 4/11/2016 13:21 John Paulsen Medium - 3-7 days
137896 Service Desk VPN accounts confirmation 4/11/2016 11:08 Resolved John Peterson St. Louis Park Peter Carlson 4/11/2016 14:07 Peter Carlson Medium - 3-7 days 4/11/2016 14:07
137897 JDE Finance PIMS integration 4/11/2016 11:14 New Shari Rains New Hope Jill Davis 4/12/2016 8:03 Jill Davis Medium - 3-7 days
137898 Network Services Issues accessing commvault 4/11/2016 11:23 Resolved Laurie Stubbs Coon Rapids John Paulsen 4/11/2016 16:36 Laurie Stubbs Medium - 3-7 days 4/11/2016 15:28
137899 JDE HR/Payroll stopping child support deduction 4/11/2016 11:47 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 4/11/2016 13:00 Jennifer Hoffman Medium - 3-7 days 4/11/2016 14:31
137900 JDE HR/Payroll Dual entering 4/11/2016 12:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/11/2016 12:40 Nikki Heinbuch Medium - 3-7 days 4/11/2016 13:46
137903 Utility Billing Report 4/11/2016 13:47 Resolved Sue Virnig Golden Valley Connie Dalsen 4/13/2016 13:30 Connie Dalsen Medium - 3-7 days 4/13/2016 13:30
137904 PIMS Code Enforcement Report -- Graffiti 4/11/2016 13:49 In Progress Megan DeSchepper Willmar Judd Harper 4/11/2016 13:52 Judd Harper Medium - 3-7 days
137906 Service Desk FW: PROBLEM Host Alert is DOWN 4/11/2016 13:58 Resolved Ryan Browning Edina Peter Carlson 4/11/2016 14:09 Peter Carlson Medium - 3-7 days 4/11/2016 14:09
137907 JDE HR/Payroll New ESS User 4/11/2016 14:24 Resolved Carrie Person Edina Dave Schleicher 4/11/2016 15:00 Dave Schleicher Medium - 3-7 days 4/11/2016 15:00
Page 125 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137908 RecTrac Live to Demo Update for Eagan 4/11/2016 14:48 Resolved Kristin Trembley Eagan Sue Christiansen 4/14/2016 11:03 Kristin Trembley Medium - 3-7 days 4/14/2016 10:33
137909 Utility Billing Please hard delete these users from Infinity.link 4/11/2016 15:13 Resolved Beth Marshall Richfield Connie Dalsen 4/11/2016 15:31 Connie Dalsen Medium - 3-7 days 4/11/2016 15:31
137910 RecTrac Minnetonka: Punch Card; Passed to VSI for consulting 4/11/2016 15:20 Resolved Kelly O'Dea Minnetonka Paul Norton 5/16/2016 14:42 Kelly O'Dea High - 2 days 5/16/2016 14:42
137911 Infrastructure Group Install New FS4 Switch 4/11/2016 15:34 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/4/2016 10:00 Virginia Vaske Medium - 3-7 days 5/4/2016 10:34
137912 Property Data Edina - Logis Map not working 4/11/2016 16:00 Resolved Shelagh Stoerzinger Edina Norb Vossen 4/20/2016 6:49 Norb Vossen Critical - 1 day 4/20/2016 6:49
137913 JDE HR/Payroll New Hire - ESS Username/Access 4/11/2016 16:05 Resolved Patti Kent Shakopee Dave Schleicher 4/11/2016 16:18 Dave Schleicher Medium - 3-7 days 4/11/2016 16:19
137914 Service Desk Citrix Password Reset 4/11/2016 16:09 Resolved Laurene Draper Bloomington Joe Rader 4/23/2016 13:32 Berens, Matt Medium - 3-7 days 4/11/2016 16:42
137915 RecTrac Kiosk check in for Roberta & Donald Peterson 4/11/2016 16:13 New Rosemary Mikkelson Lakeville Sue Christiansen 4/13/2016 12:05 Rosemary Mikkelson Medium - 3-7 days
137916 JDE Finance RE: Credit Card Vendors 4/11/2016 16:18 Resolved JoAnn Eagen Farmington Jill Davis 4/18/2016 11:38 Dave Schleicher Medium - 3-7 days 5/12/2016 16:01
137917 LOGIS PortalPortal - Issues with displaying proper Blog content from new
Logis website4/11/2016 16:23
Pending
MiscellaneousRay Jozwiak LOGIS Lonnie Rolf 4/12/2016 10:21 Lonnie Rolf High - 2 days
137918 RecTrac Check reporting issue 4/11/2016 16:59 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/12/2016 8:47 Sue Christiansen Medium - 3-7 days 4/12/2016 8:47
137919 Infrastructure Group Cannot RDP to Printrak servers via VPN 4/12/2016 6:43 Resolved Matt O'Brien LOGIS Jason Stickler 4/12/2016 14:26 Jason Stickler Medium - 3-7 days 4/13/2016 10:17
137920 Utility Billing CIS 4/12/2016 6:50 Resolved Barbara Baer Eden Prairie Pam Kummer 4/13/2016 8:22 Pam Kummer Critical - 1 day 4/13/2016 8:22
137921 JDE Finance Depreciation Projections 4/12/2016 7:10 Resolved Chris Regis Richfield Jill Davis 4/15/2016 11:31 Jill Davis Medium - 3-7 days 4/15/2016 11:31
137922 JDE Finance Docusphere documents viewing. 4/12/2016 7:20 Resolved Ron Hedberg Apple Valley Dave Schleicher 4/12/2016 10:58 Ron Hedberg Medium - 3-7 days 4/12/2016 13:00
137923 JDE HR/Payroll DT.F08042 change zero to blank for ACA Reporting 4/12/2016 7:45 Resolved Nancy Hilary LOGIS Nancy Hilary 4/12/2016 7:46 Nancy Hilary Medium - 3-7 days 4/12/2016 8:21
137924 Service Desk Please remove from Nagios 4/12/2016 7:52 Resolved Katie Bisek Edina 4/12/2016 8:16 Peter Carlson Medium - 3-7 days 4/12/2016 8:16
137925 Systems Group UBDB4 permission issues and gremlins 4/12/2016 7:59 Resolved Jeff Sibell LOGIS Jeff Sibell 4/18/2016 13:45 Jeff Sibell Medium - 3-7 days 4/18/2016 13:45
137926 Service Desk Restore of RIC 4/12/2016 8:10 Resolved Jill Davis LOGIS Peter Carlson 4/15/2016 8:46 Peter Carlson Medium - 3-7 days 4/15/2016 14:22
137927 Service Desk Restore of FAC 4/12/2016 8:16 Resolved Jill Davis LOGIS Joe Rader 4/12/2016 9:29 Joe Rader Medium - 3-7 days 4/12/2016 9:30
137928 Utility Billing 2 days of history missing in CIS 4/12/2016 8:20 Resolved Deb Montilino St. Louis Park Pat Lindquist 4/12/2016 13:34 Pat Lindquist Medium - 3-7 days 4/12/2016 13:34
137929 Public Safety General Minnetonka PD - Issues with FBR and Classic RMS 4/12/2016 8:20 Resolved Robin Shoen Minnetonka Lisa Storey 5/3/2016 14:55 Lisa Storey High - 2 days 5/3/2016 14:55
137932 Network Services FW: LOGIS Password Self-Service Enrollment 4/12/2016 8:28 Resolved Kim Henning Mendota Heights Carl Pearson 4/12/2016 10:43 Carl Pearson Medium - 3-7 days 4/12/2016 10:43
137933 JDE HR/Payroll JDE Emergency Contact 4/12/2016 8:28Pending Client
ResponsePati Peterson Minnetonka Nancy Hilary 4/24/2016 16:29 Dave Schleicher Medium - 3-7 days
137934 Network Services Configure SEPM to authenticate with Active Directory 4/12/2016 8:35 Resolved Adam Wodtke West Metro Fire Chad Remick 4/12/2016 9:00 Chad Remick Medium - 3-7 days 4/12/2016 9:48
137935 JDE HR/Payroll City Lakeville Payroll 4/12/2016 8:40 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 4/13/2016 9:38 Nancy Hilary Medium - 3-7 days 4/21/2016 11:45
137936 JDE HR/Payroll Election judges 4/12/2016 8:47 Resolved Jill Berger Brooklyn Center Nancy Hilary 5/23/2016 12:57 Nancy Hilary Medium - 3-7 days 5/25/2016 14:57
137937 Service Desk domain password reset 4/12/2016 8:52 Resolved Don Rambow White Bear Lake Joe Rader 4/12/2016 9:10 Joe Rader Medium - 3-7 days 4/12/2016 8:56
137938 Systems Group UB databases missing data 4/12/2016 8:52 Resolved Pam Kummer LOGIS Jeff Sibell 4/14/2016 9:45 Jeff Sibell Critical - 1 day 4/14/2016 9:45
137939 JDE Finance Please check on this....PID 16919 4/12/2016 8:59 Resolved Brandi Aitkin Apple Valley Jill Davis 4/12/2016 16:27 Brandi Aitkin Medium - 3-7 days 4/13/2016 12:54
137940 Service Desk Token Replacement 4/12/2016 9:02 Resolved Ryan Higgins Eden Prairie Peter Carlson 4/12/2016 9:10 Peter Carlson Medium - 3-7 days 4/12/2016 9:10
137941 JDE HR/Payroll RE: Corrections to Accruals EE 103726 & 112986 4/12/2016 9:12 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/12/2016 10:51 Nikki Heinbuch Medium - 3-7 days 4/13/2016 8:23
137942 JDE HR/PayrollDST Missing from F08042 prior through May 2011 from Quick
Hire P060116Q4/12/2016 9:17 Resolved Nancy Hilary LOGIS Nancy Hilary 4/12/2016 9:19 Nancy Hilary Medium - 3-7 days 4/12/2016 9:20
137943 Infrastructure Group Err-disable Gi5/0/27 on sl-csr 4/12/2016 9:27 Resolved Nikki Farrow St. Louis Park Virginia Vaske 4/13/2016 13:00 Virginia Vaske Medium - 3-7 days 4/13/2016 13:00
137944 PIMS ePermits PayPal account 4/12/2016 9:35 Resolved Sue Kotchevar Eden Prairie Maria Rucke 4/28/2016 10:28 Maria Rucke Medium - 3-7 days 4/28/2016 10:28
137945 Service Desk VPN access for Jerome Porter-Grannis Hauge 4/12/2016 9:42 Resolved Dan Cook Eagan Joe Rader 4/13/2016 11:39 Joe Rader Medium - 3-7 days 4/13/2016 11:39
137946 JDE HR/Payroll New ESS Users 4/12/2016 9:45 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/12/2016 14:32 Nikki Heinbuch Medium - 3-7 days 4/12/2016 14:35
137947 Network Services SFTP Licenses for JDE 9.2 4/12/2016 9:46 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/19/2016 15:54 Lori Hackett Medium - 3-7 days 4/19/2016 15:54
137948 Network Services UCS Server Driver Updates 4/12/2016 9:47 In Progress John Paulsen LOGIS John Paulsen Medium - 3-7 days
137949 Infrastructure Group Cannot make database connection to LRMS SQL server 4/12/2016 9:48 Resolved Matt O'Brien LOGIS Jason Stickler 4/12/2016 14:36 Jason Stickler Medium - 3-7 days 4/13/2016 10:17
137950 Service Desk PROBLEM Service Disks is WARNING 4/12/2016 9:49 Resolved Peter Carlson LOGIS Peter Carlson 4/25/2016 7:19 Peter Carlson Medium - 3-7 days 4/25/2016 7:19
137951 Systems Group PROBLEM Service Alert Disks is WARNING 4/12/2016 9:49 Resolved Peter Carlson LOGIS John Paulsen 4/15/2016 6:17 John Paulsen Medium - 3-7 days 4/15/2016 6:17
137952 RecTracCustomer registration failed - possibly because she needed to
retrieve password during transaction4/12/2016 10:01 Resolved Caroline Voss St. Louis Park Sue Christiansen 4/25/2016 7:41 Sue Christiansen Medium - 3-7 days 4/25/2016 7:41
137953 Network ServicesAdd redirect script for Logis Blog from old feed url to new feed
url4/12/2016 10:04 Resolved Lonnie Rolf LOGIS Jeff Sibell 5/26/2016 15:49 Jeff Sibell Medium - 3-7 days 5/26/2016 15:49
137954 LOGIS Portal Logis Portal - Change source control from SourceSafe to TFS 4/12/2016 10:18 New Logis Internal LOGIS Lonnie RolfProject - no specified
due date
Page 126 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
137955 Infrastructure Group FW: jail calls 4/12/2016 10:21 Resolved Jayson Solberg Rosemount Jason Stickler 5/11/2016 11:46 Jason Stickler Medium - 3-7 days 5/11/2016 11:46
137956 Service Desk Term User 4/12/2016 10:45 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/12/2016 11:13 Joe Rader Medium - 3-7 days 4/12/2016 11:24
137957 Infrastructure Group Firewall question 4/12/2016 10:50 Resolved Ryan Brown Owatonna Jason Stickler 4/13/2016 9:38 Ryan Brown Medium - 3-7 days 4/13/2016 10:49
137958 JDE HR/Payroll FW: Brandi Hearn 4/12/2016 10:53 Resolved Shari Rains New Hope Dave Schleicher 4/12/2016 13:31 Dave Schleicher Medium - 3-7 days 4/12/2016 13:31
137959 PIMS Permit Search Closes Screens 4/12/2016 11:04 Resolved Shirley Johnson South St. Paul Norb Vossen 4/13/2016 14:39 Norb Vossen Medium - 3-7 days 4/13/2016 14:39
137960 Infrastructure Group Open ports for GIS application 4/12/2016 11:48 Resolved Nick Lovejoy Edina Virginia Vaske 4/18/2016 8:21 Virginia Vaske Medium - 3-7 days 4/18/2016 8:21
137961 Service Desk Add Stefan Bakken (Lakeville) to the RecTrac 3.1 mailing list 4/12/2016 11:53 Resolved Sue Christiansen LOGIS Peter Carlson 4/12/2016 12:56 Peter Carlson Medium - 3-7 days 4/12/2016 12:56
137962 RecTracLakeville Heritage Center: Membership cards are now printing
to the paper printer (VSI Ticket #1258174)4/12/2016 11:58 Resolved Stefan Bakken Lakeville Sue Christiansen 4/12/2016 14:51 Sue Christiansen High - 2 days 4/12/2016 14:50
137963 JDE Finance Delete Docuscan batch 4/12/2016 12:14 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/12/2016 13:09 Jill Davis Medium - 3-7 days 4/12/2016 13:09
137964 Service Desk Restore of EA PIMS to TR PIMS 4/12/2016 12:14 Resolved Jane Watje LOGIS Peter Carlson 4/12/2016 13:34 Maria Rucke Medium - 3-7 days 4/13/2016 14:57
137965 GIS new LogisMap user 4/12/2016 12:34 Resolved Craig Beers Minnetonka Ben Verbick 4/13/2016 15:21 Ben Verbick Medium - 3-7 days 4/13/2016 15:21
137966 JDE HR/Payroll Employee Terminations - Various 4/12/2016 12:41 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/12/2016 14:18 Denise Heimerman Medium - 3-7 days 4/12/2016 14:03
137967 Service Desk Restore of CR PIMS into TR PIMS 4/12/2016 12:42 Resolved Jane Watje LOGIS Peter Carlson 4/13/2016 15:46 Peter Carlson Medium - 3-7 days 4/13/2016 15:46
137968 JDE Finance A/P Report 4/12/2016 13:02 Resolved Donna Lott Lakeville Dave Schleicher 4/18/2016 14:27 Dave Schleicher Medium - 3-7 days 4/18/2016 14:04
137969 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:11 Resolved John Paulsen LOGIS Jeff Sibell 5/24/2016 7:45 Jeff Sibell Medium - 3-7 days 5/24/2016 7:45
137970 Infrastructure Group Hubbell 4/12/2016 13:12 Resolved Patty Hartwig Brooklyn Center Jason Stickler 4/14/2016 10:51 Jason Stickler Medium - 3-7 days 4/14/2016 10:51
137971 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:12 Resolved John Paulsen LOGIS Scott Crocker 4/19/2016 7:31 Scott Crocker Medium - 3-7 days 4/19/2016 7:31
137972 JDE Finance Annual close 4/12/2016 13:13 Resolved Angie McIntire Ramsey Jill Davis 4/12/2016 13:53 Jill Davis Medium - 3-7 days 4/18/2016 10:24
137973 Infrastructure Group ePermit LO-UB- PayPal Firewall ACL's 4/12/2016 13:13 Resolved Dimitrios Hilton LOGIS Jack Israel 4/15/2016 10:18 Jack Israel Medium - 3-7 days 4/15/2016 10:18
137974 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:13 Resolved John Paulsen LOGIS Joe Rader 5/9/2016 10:57 Joe Rader Medium - 3-7 days 5/9/2016 10:57
137975 Service Desk New active directory entry for Minnetonka GIS 4/12/2016 13:14 Resolved Ben Verbick LOGIS Peter Carlson 4/13/2016 15:00 Peter Carlson Medium - 3-7 days 4/13/2016 15:25
137976 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:14 Resolved John Paulsen LOGIS Carl Pearson 4/14/2016 10:13 Carl Pearson Medium - 3-7 days 4/14/2016 10:14
137977 Network Services Update UCS Drivers during schedule downtime 4/12/2016 13:15 Resolved John Paulsen LOGIS John Paulsen 4/20/2016 6:22 John Paulsen Medium - 3-7 days 4/20/2016 6:22
137978 Service Desk Fire Department VPN Group 4/12/2016 13:55 Resolved Alan Nordquist Hastings Peter Carlson 5/4/2016 15:27 Alan Nordquist Medium - 3-7 days 5/4/2016 13:58
137979 Special Assessments WO - Delete Payment 4/12/2016 14:02 Resolved Deb Score Woodbury Norb Vossen 4/12/2016 14:05 Deb Score Medium - 3-7 days 4/12/2016 14:04
137980 Utility Billing Penalty exempt 4/12/2016 14:06 Resolved Larry Jacobson Robbinsdale Connie Dalsen 4/13/2016 8:53 Connie Dalsen Medium - 3-7 days 4/13/2016 8:53
137982 RecTracGolden Valley: RecTrac POS Terminal Star Printer Not Working
(Ticket #1258290)4/12/2016 14:43 Resolved Beth Yurchisin Golden Valley Sue Christiansen 4/15/2016 8:49 Goodwin Moy High - 2 days 4/15/2016 8:47
137983 Infrastructure Group NH OpenWifi not open to client.logis.org 4/12/2016 14:50 Resolved Maria Rucke LOGIS Jack Israel 4/13/2016 11:05 Maria Rucke Medium - 3-7 days 4/13/2016 11:04
137984 JDE HR/Payroll New Employees - Rec 4/12/2016 14:58 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/13/2016 9:53 Denise Heimerman Medium - 3-7 days 4/13/2016 7:55
137985 JDE Finance Insight software 4/12/2016 15:00Pending Client
ResponseLiz Berger Minnetonka Dave Schleicher 4/28/2016 18:31 Liz Berger Medium - 3-7 days
137986 Network Services Web App Restore 4/12/2016 15:08 Resolved Ben Treptow LOGIS Joe Rader 4/12/2016 15:49 Joe Rader Critical - 1 day 4/12/2016 15:57
137987 JDE HR/Payroll ESS Username and password 4/12/2016 15:12 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/12/2016 16:21 Nikki Heinbuch Medium - 3-7 days 4/12/2016 16:21
137988 JDE Finance It doesn't appear we can put a RUSH FLAG on... 4/12/2016 15:42 Resolved Brandi Aitkin Apple Valley Jill Davis 4/13/2016 8:39 Brandi Aitkin Medium - 3-7 days 4/18/2016 10:24
137989 JDE Finance Hubble - JDE Test 4/12/2016 15:44 Resolved Sheri Robertson Maple Grove Dave Schleicher 4/12/2016 16:17 Sheri Robertson Medium - 3-7 days 4/12/2016 15:58
137990 GIS ArcCatalog SDE connection 4/12/2016 15:55 Resolved Craig Beers Minnetonka Ben Verbick 4/14/2016 10:03 Ben Verbick Medium - 3-7 days 4/14/2016 10:03
137991Public Safety
DevelopmentQuery not coming into TTRMS 4/12/2016 16:02 Resolved Sue Setter Maple Grove Matt O'Brien 4/20/2016 8:30 Matt O'Brien Medium - 3-7 days 4/20/2016 8:30
137992 Infrastructure Group Possible port issue at Bunker Hills 4/12/2016 16:02 Resolved Dave Sack Coon Rapids Adam Maloney 4/15/2016 9:33 Adam Maloney Medium - 3-7 days 4/15/2016 9:20
137993 Service Desk SSP IPT - Call Manager 4/12/2016 16:18 Resolved Ian Hardie South St. Paul Carl Pearson 5/9/2016 9:33 Carl Pearson Medium - 8-14 days 5/12/2016 8:12
137995 Service Desk SSP IPT - Unity Connect 4/12/2016 16:27 In Progress Ian Hardie South St. Paul Carl Pearson Medium - 8-14 days
137996 RecTracEagan: Installment billing - Unique Indentifier MisMatch Error
(VSI Ticket #1258362)4/12/2016 16:30 Resolved Jennifer Nelson Eagan Sue Christiansen 5/26/2016 13:49 Dan Cook High - 2 days 5/26/2016 12:46
137997 RecTrac Photos for Webtrac 4/12/2016 16:47 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:45 Paul Norton Medium - 3-7 days 4/15/2016 13:45
137998 RecTrac 2nd set of picnic shelter photos 4/12/2016 16:48 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:46 Paul Norton Medium - 3-7 days 4/15/2016 13:46
137999 JDE Finance JE posting 4/12/2016 16:48 Resolved Larry Jacobson Robbinsdale Jill Davis 4/13/2016 10:50 Larry Jacobson Medium - 3-7 days 4/13/2016 10:51
138000 RecTrac 3rd set of picnic shelter photos 4/12/2016 16:49 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:47 Paul Norton Medium - 3-7 days 4/15/2016 13:47
138001 RecTrac Last set of picnic shelter photos 4/12/2016 16:50 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/15/2016 13:48 Paul Norton Medium - 3-7 days 4/15/2016 13:48
138002 Network Services RI PCI Gap Assessment Project 4/12/2016 18:03 In Progress Sally Morton Richfield Dimitrios Hilton 4/21/2016 17:00 Dimitrios HiltonProject - no specified
due date
Page 127 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138003 Network ServicesLOGIS Training PC (located at DC) not connecting to the
network4/12/2016 18:54 Resolved Terry Hoium LOGIS Carl Pearson 4/15/2016 10:16 Terry Hoium High - 2 days 4/15/2016 10:16
138004 Service Desk New IPT users 4/13/2016 7:55 Resolved Richard Johnson New Hope Peter Carlson 4/21/2016 13:57 Peter Carlson Medium - 3-7 days 4/21/2016 13:57
138005 Infrastructure Group Bunker Hills Port 4/13/2016 7:58 Resolved Adam Maloney LOGIS Adam Maloney 4/13/2016 8:08 Adam Maloney Medium - 3-7 days 4/13/2016 8:08
138006 Utility Billing FW: Utility Payment 4/13/2016 8:08Pending Client
ResponseLarry Jacobson Robbinsdale Pam Kummer 4/13/2016 8:20 Pam Kummer Medium - 3-7 days
138007 Utility Billing Rate Changes 4/13/2016 8:15 Resolved Tammy Geurkink Golden Valley Connie Dalsen 4/13/2016 8:55 Connie Dalsen Medium - 3-7 days 4/13/2016 8:55
138008 Infrastructure Group Adjust ACL 4/13/2016 8:23 Resolved Raoul Boudreau Burnsville Adam Maloney 4/13/2016 13:57 Vu Pham Medium - 3-7 days 4/13/2016 11:15
138009 Utility Billing RPZ notices 4/13/2016 8:30 Resolved Sandra Beecher Woodbury Connie Dalsen 4/13/2016 8:31 Connie Dalsen Medium - 3-7 days 4/13/2016 8:31
138011 PIMS Security Change - Dawn Erickson 4/13/2016 8:50 Resolved Dawn Erickson Lakeville Judd Harper 4/14/2016 12:49 Judd Harper Medium - 3-7 days 4/14/2016 12:33
138012 JDE HR/Payroll New ESS User 4/13/2016 8:50 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/13/2016 9:16 Nikki Heinbuch Medium - 3-7 days 4/13/2016 9:16
138013 JDE HR/Payroll RE: ACA 1094C Form 4/13/2016 8:53 In Progress Heather Campson LOGIS Nancy Hilary 4/13/2016 11:20 Heather Campson Medium - 3-7 days
138014 Service Desk Creation of a new database server for RMS querying. 4/13/2016 8:54 In Progress George Jensen Anoka County JLEC Chad Remick 5/10/2016 8:04 Chad Remick Medium - 3-7 days
138015 JDE HR/Payroll terminate ess access 4/13/2016 9:15 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/13/2016 9:37 Nikki Heinbuch Medium - 3-7 days 4/13/2016 9:44
138016 Property Data SLP- FTP 4/13/2016 9:16 Resolved Marty Fechner St. Louis Park Norb Vossen 4/13/2016 13:24 Norb Vossen Medium - 3-7 days 4/13/2016 13:24
138017 Service Desk Creation of a new database server for RMS querying. 4/13/2016 9:23 In Progress George Jensen Anoka County JLEC Chad Remick 4/22/2016 12:07 Chad Remick Medium - 3-7 days
138018 Utility Billing WAV Pickup and Comparison Report 4/13/2016 9:34 Resolved Carissa Hoyt New Hope Connie Dalsen 4/15/2016 8:58 Connie Dalsen Medium - 3-7 days 4/15/2016 8:58
138019 Public Safety Mobiles Citations rejected from Hennepin County 4/13/2016 9:41 Resolved Natalie Johnson Richfield Jason Ehlers 4/20/2016 10:48 Jason Ehlers Medium - 3-7 days 4/20/2016 10:48
138020 RecTrac reset password not working properly 4/13/2016 9:56Pending Client
ResponseKelly O'Dea Minnetonka Paul Norton 4/13/2016 10:25 Paul Norton Medium - 3-7 days
138021 JDE Finance Journal entry listing 4/13/2016 10:09 Resolved Angie McIntire Ramsey Dave Schleicher 4/13/2016 10:25 Dave Schleicher Medium - 3-7 days 4/21/2016 8:23
138022 Systems Group logis.speedtest.org has expired 4/13/2016 10:12 Resolved Nick Lovejoy Edina Jeff Sibell 5/9/2016 10:57 Jeff Sibell Medium - 3-7 days 5/9/2016 10:57
138023 Network Services reset pydio password 4/13/2016 10:44 Resolved Matt Henning Maple Grove 4/13/2016 13:02 Matt Henning Medium - 3-7 days 4/13/2016 13:02
138024 JDE HR/Payroll RE: Severance Accruals - Forfeited Pay Types 4/13/2016 10:48 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/19/2016 9:16 Nikki Heinbuch Medium - 3-7 days 4/20/2016 13:44
138025 Network Services Fire Mobile got Upgraded to Windows 10 4/13/2016 11:06 Resolved Don Rambow White Bear Lake Chad Remick 4/13/2016 16:30 Chad Remick Medium - 3-7 days 4/14/2016 11:17
138026 Service Desk New LOGIS AD/IPT User 4/13/2016 11:13 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/18/2016 12:32 Peter Carlson Medium - 3-7 days 4/25/2016 8:12
138027 Utility Billing Credit Balances 4/13/2016 11:13Pending Client
ResponseJennifer Morse White Bear Lake Pat Lindquist 4/14/2016 16:05 Jennifer Morse Medium - 3-7 days
138028 PIMS Schedule Question 4/13/2016 11:17 Resolved Penny Stewart Apple Valley Maria Rucke 5/4/2016 8:17 Maria Rucke High - 2 days 5/4/2016 8:17
138029 Infrastructure Group Golf Course Firewall 4/13/2016 11:44 Resolved David Klitzke Orono John Wondra 4/14/2016 12:02 John Wondra Medium - 3-7 days 4/14/2016 12:02
138030 RecTrac Payment issue 4/13/2016 11:51 Resolved Penny Spitzer New Hope Paul Norton 4/18/2016 16:01 Paul Norton Medium - 3-7 days 4/18/2016 16:00
138031 RecTracWebtrac - We need the border of our Webtrac to be updated
and can match the city home page border. 4/13/2016 12:06 Resolved Jared Flewellen Eagan Paul Norton 5/3/2016 15:32 Paul Norton Medium - 3-7 days 5/3/2016 15:21
138032 JDE HR/Payroll electronic log in 4/13/2016 12:27 Resolved Jodi Rosati Maple Grove Nikki Heinbuch 4/13/2016 12:53 Nikki Heinbuch Medium - 3-7 days 4/13/2016 12:57
138033 Utility Billing Wooodbury REL Cancel on Line Account 4/13/2016 12:32 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/13/2016 12:55 Connie Dalsen Medium - 3-7 days 4/13/2016 12:55
138034 JDE Finance LO - AP/GL Balancing 4/13/2016 12:42 New Jill Davis LOGIS Jill Davis Medium - 3-7 days
138035 Utility Billing Woodbury RE: Cancel On Line Account 4/13/2016 12:50 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/13/2016 12:55 Connie Dalsen Medium - 3-7 days 4/13/2016 12:55
138036 Service Desk Service of AC unit at Brooklyn Center 4/13/2016 12:55 Resolved Janelle Day LOGIS Joe Rader 4/13/2016 15:07 Joe Rader Medium - 3-7 days 4/13/2016 15:07
138037 RecTrac Maple Grove: Apply coupon error - VSI Ticket #1267730 4/13/2016 12:59 Resolved Kris Ryan Maple Grove Paul Norton 5/5/2016 16:02 Paul Norton Medium - 3-7 days 5/5/2016 16:02
138038 JDE Finance PROXY REQUEST 4/13/2016 13:10 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/13/2016 13:55 Jill Davis Medium - 3-7 days 4/13/2016 13:55
138039 Training Training on Code Enforcement 4/13/2016 13:28 Resolved William Henk Eagan Jane Watje 4/13/2016 13:32 Jane Watje Medium - 3-7 days 4/13/2016 13:32
138040 PIMSCode Enforcement Notices and Signature- Default phone
number for William Henk4/13/2016 13:34 Resolved William Henk Eagan Judd Harper 4/15/2016 16:48 Judd Harper Medium - 3-7 days 4/15/2016 16:48
138041 PIMS Save button on Add Action Screen 4/13/2016 13:39 Escalated Jane Watje LOGIS Jane Watje 4/29/2016 14:55 Ray JozwiakProject - no specified
due date
138042 Infrastructure Group MG PCI Cisco Firepower Project 4/13/2016 13:41Pending Client
ResponseEd O'Donnell Maple Grove Virginia Vaske 5/23/2016 16:15 Virginia Vaske Medium - 3-7 days
138043 JDE HR/Payroll Scheduled Reports 4/13/2016 13:45 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/14/2016 13:17 Denise Heimerman Medium - 3-7 days 4/14/2016 7:58
138044 Service Desk Activate Second Port 2W-027 4/13/2016 13:52 Resolved Holly Amundson LOGIS Peter Carlson 4/13/2016 15:08 Holly Amundson Medium - 3-7 days 4/13/2016 15:22
138045 Service Desk Code Enforcement Distribution list 4/13/2016 13:53 Resolved Jane Watje LOGIS Peter Carlson 4/13/2016 14:03 Peter Carlson Medium - 3-7 days 4/13/2016 14:03
138046 JDE HR/Payroll New ESS employee 4/13/2016 14:06 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/13/2016 14:58 Nikki Heinbuch Medium - 3-7 days 4/13/2016 14:59
138047 JDE HR/Payroll LOGIS Insurance Pool - JDE OE 4/13/2016 14:14 Resolved Nancy Hilary LOGIS Nancy Hilary 4/14/2016 8:54 Nancy Hilary Medium - 3-7 days 4/21/2016 11:43
138048 Infrastructure Group Tritech access 4/13/2016 14:18 Resolved Lisa Storey LOGIS John Wondra 4/25/2016 14:10 John Wondra Medium - 3-7 days 4/25/2016 14:10
138049 Infrastructure Group Phone line question 4/13/2016 14:22 Resolved Dean Busch Robbinsdale Jude Giron 4/19/2016 15:39 Jude Giron Medium - 3-7 days 4/19/2016 15:39
Page 128 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138050 PIMS FTP Path PIMS2JDE Transfer 4/13/2016 14:25 Resolved Jeff Alger New Hope Maria Rucke 4/21/2016 10:02 Maria Rucke Medium - 3-7 days 4/21/2016 10:02
138051 Service Desk Return/Breakdown of CIsco IPS Demo appliances 4/13/2016 14:25 Resolved Dimitrios Hilton LOGIS Peter Carlson 4/29/2016 8:21 Peter Carlson Medium - 3-7 days 4/29/2016 8:21
138052 Public Safety MobilesRice County SO - Issues with ECR version differences between
RCSO and RCAO4/13/2016 14:29 Resolved Jessica Bokman Rice County Jason Ehlers 4/14/2016 9:28 Jason Ehlers Medium - 3-7 days 4/14/2016 7:54
138053 Utility Billing Recurring Credit Card Payment Not Picked Up In Batch 4/13/2016 14:39 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/29/2016 15:09 Pat Lindquist Medium - 3-7 days 4/29/2016 15:09
138054 Infrastructure Group make vlan changes cjdn 2-47, 2-48, 4-6 4/13/2016 14:40 Resolved Jason Shostedt Richfield Virginia Vaske 4/14/2016 10:04 Virginia Vaske High - 2 days 4/14/2016 10:04
138055 Infrastructure Group Firewall for RITE Headquarters App 4/13/2016 14:44 Resolved Kao Yang Brooklyn Center Vu Pham 4/29/2016 15:58 Vu Pham Medium - 3-7 days 4/29/2016 15:58
138056 Systems Group Outlook junk mail/voice mails 4/13/2016 14:48 Resolved Dean Busch Robbinsdale Brian Peterson 4/25/2016 8:01 Brian Peterson Medium - 3-7 days 4/25/2016 8:01
138057 JDE Finance Adding value to an Existing Asset 4/13/2016 14:51 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 4/14/2016 15:07 Jill Davis Medium - 3-7 days 4/14/2016 15:07
138058 RecTrac Website 4/13/2016 14:52Pending Vendor
ResponseSue LaCrosse Brooklyn Center Paul Norton 4/14/2016 9:35 Kelly Mertes Medium - 3-7 days
138059 Utility Billing sewer only consumption/vs sewer only average 4/13/2016 14:53 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/13/2016 15:54 Connie Dalsen Medium - 3-7 days 4/13/2016 15:54
138060 Infrastructure Group Switch not coming up 4/13/2016 15:01 Resolved Beth Yurchisin Golden Valley Vu Pham 4/18/2016 10:13 Beth Yurchisin Medium - 3-7 days 4/18/2016 10:08
138061 PIMS ePermits - Contractor unable to pull a permit 4/13/2016 15:15 Resolved Kari Mahan St. Louis Park Judd Harper 4/13/2016 15:24 Judd Harper Medium - 3-7 days 4/13/2016 15:24
138062 Network Services Check into letter about unblocking IP's for lobbist group 4/13/2016 15:22 Resolved Ryan Browning Edina Brian Peterson 4/15/2016 8:14 Brian Peterson Medium - 3-7 days 4/15/2016 8:14
138063 JDE HR/Payroll New ESS Users 4/13/2016 15:26 Resolved Carrie Person Edina Nikki Heinbuch 4/13/2016 16:14 Nikki Heinbuch Medium - 3-7 days 4/13/2016 16:15
138064 Service Desk Access to lo-jde-dep 4/13/2016 15:32 Resolved Nancy Hilary LOGIS Joe Rader 4/13/2016 16:34 Joe Rader Medium - 3-7 days 4/13/2016 16:34
138065 RecTrac RE: Memberships 4/13/2016 15:38 Resolved Chalene Ward Maple Grove Sue Christiansen 4/14/2016 7:27 Sue Christiansen Medium - 3-7 days 4/14/2016 7:27
138066 Service Desk Headset Question 4/13/2016 15:47 Resolved Patty Hartwig Brooklyn Center Carl Pearson 4/21/2016 15:42 Carl Pearson Medium - 3-7 days 4/21/2016 15:42
138067 Utility Billing Accounts With No Reads 4/13/2016 15:58Pending Client
ResponseJennifer Morse White Bear Lake Pat Lindquist 5/25/2016 9:03 Jennifer Morse Medium - 3-7 days
138068 PIMS Nathan Buska's signiture is duplicated on rental reports. 4/13/2016 16:05 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/14/2016 9:50 Judd Harper High - 2 days 4/14/2016 9:50
138069 Utility BillingApply Web Service Build 3.3.2.11 with GetConsumptionHistory
patch to all 33211 implementations4/13/2016 16:07 In Progress Pam Kummer LOGIS Pam Kummer 4/14/2016 9:27 Lonnie Rolf Medium - 3-7 days
138070 JDE Finance Laserfiche/Tungsten 4/13/2016 16:08 Resolved Mike McCollum Apple Valley Dave Schleicher 4/19/2016 8:25 Mike McCollum Medium - 3-7 days 4/27/2016 6:56
138071 Systems Group Global Address List 4/13/2016 16:18 Resolved Dean Busch Robbinsdale Brian Peterson 4/25/2016 9:08 Brian Peterson Medium - 3-7 days 4/25/2016 8:41
138072 Systems GroupPlease create LOGIS Domain accounts for Apple Valley
(AVIMAGING) and Farmington (FAIMAGING)4/13/2016 16:20 Resolved Dave Schleicher LOGIS John Paulsen 4/18/2016 14:40 Dave Schleicher Medium - 3-7 days 4/18/2016 14:41
138073 Infrastructure Group NH - Network Connectivity to the DMZ network 4/13/2016 18:35 Resolved Dan Johnston (SB Inc) New Hope John Wondra 4/27/2016 8:23 Solution Builders Support Medium - 3-7 days 4/19/2016 11:39
138074 JDE HR/Payroll Password reset 4/14/2016 1:54 Resolved Kari Buckel St. Louis Park Dave Schleicher 4/14/2016 6:53 Dave Schleicher Medium - 3-7 days 4/14/2016 6:53
138075 Network Services 2017 Budget 4/14/2016 7:37Pending Client
ResponseNancy Johnson Crystal Kevin Pikkaraine 4/29/2016 16:00 Janelle Day Medium - 3-7 days
138076 Property Data SSN Future to Current 4/14/2016 7:50 Resolved Marty Fechner St. Louis Park Norb Vossen 4/14/2016 10:44 Norb Vossen Medium - 3-7 days 4/14/2016 10:44
138077 Utility Billing New Password 4/14/2016 8:08 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/14/2016 9:12 Connie Dalsen Medium - 3-7 days 4/14/2016 9:12
138078 Systems Group lo-jde-dep 4/14/2016 8:14 Resolved Nancy Hilary LOGIS John Paulsen 4/15/2016 10:30 Nancy Hilary Medium - 3-7 days 4/15/2016 10:30
138079 JDE Finance Quick question 4/14/2016 8:25 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 9:53 Brandi Aitkin Medium - 3-7 days 4/14/2016 13:06
138080 Service Desk Non Token VPN 4/14/2016 8:36 Resolved Stefan Bakken Lakeville Peter Carlson 4/14/2016 8:40 Peter Carlson Medium - 3-7 days 4/14/2016 8:40
138081 JDE Finance Hubble Error 4/14/2016 8:38 Resolved Robyn Chapman Eagan Dave Schleicher 4/14/2016 8:57 Dave Schleicher Medium - 3-7 days 4/14/2016 8:57
138082 Service DeskFW: Alert: CY - Failed Jobs Type: Job Management - Data
Protection4/14/2016 8:39 Resolved Nancy Johnson Crystal Scott Crocker 4/14/2016 9:40 Scott Crocker Medium - 3-7 days 4/14/2016 10:00
138083 Utility Billing Need AD Password Reset 4/14/2016 8:44 Resolved Frank Petrovic Edina Pat Lindquist 4/14/2016 8:52 Pat Lindquist Medium - 3-7 days 4/14/2016 8:52
138084 Network ServicesRequest to Remove Websense Filter from GV-OpenWiFi for
Wednesday, April 20, 20164/14/2016 8:50 Resolved Beth Yurchisin Golden Valley Peter Carlson 4/21/2016 9:21 Peter Carlson Medium - 3-7 days 4/21/2016 9:21
138086 Service Desk Laptop bluescreen of sadness 4/14/2016 8:55 Client to Test Virginia Vaske LOGIS Joe Rader 5/25/2016 14:55 Virginia Vaske Medium - 3-7 days
138088 Service Desk Add user to GAL 4/14/2016 9:03 Resolved Maria Rucke LOGIS Peter Carlson 4/14/2016 9:10 Peter Carlson Medium - 3-7 days 4/14/2016 9:10
138089 Special Assessments Deferred Assessments 4/14/2016 9:11 Resolved Dianne Quinnell Lakeville Norb Vossen 4/14/2016 10:29 Norb Vossen Medium - 3-7 days 4/14/2016 10:29
138090 JDE Finance Customer showing up for ACH and shouldn't 4/14/2016 9:24 Resolved Clara Hilger South St. Paul Jill Davis 4/14/2016 18:49 Clara Hilger Medium - 3-7 days 4/15/2016 7:26
138091 Utility Billing ach tab 4/14/2016 9:25 Resolved Barbara Baer Eden Prairie Connie Dalsen 4/14/2016 10:56 Connie Dalsen High - 2 days 4/14/2016 10:56
138092 Utility Billing Help With Apartment Complex Accounts 4/14/2016 9:27Pending Client
ResponseDenice Muccio-Grout Eagan Pat Lindquist 5/27/2016 14:04 Pat Lindquist Medium - 3-7 days
138093 Service Desk Print checks 4/14/2016 9:30 Resolved Heather Campson LOGIS Joe Rader 4/14/2016 9:47 Joe Rader Medium - 3-7 days 4/14/2016 9:47
138094 JDE Finance Insight 4/14/2016 9:32 Resolved Rob Boerboom Farmington Dave Schleicher 4/14/2016 9:36 Rob Boerboom Medium - 3-7 days 4/14/2016 9:35
138095 Utility Billing Hard delete customer 4/14/2016 9:36 Resolved Deb Montilino St. Louis Park Connie Dalsen 4/14/2016 10:31 Connie Dalsen Medium - 3-7 days 4/14/2016 10:30
138096 RecTrac BC WebTrac 4/14/2016 9:39 Resolved Kelly Mertes Brooklyn Center Paul Norton 4/14/2016 10:11 Paul Norton Medium - 3-7 days 4/14/2016 10:12
Page 129 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138097 Infrastructure GroupPlease set up IP Addresses for two new Insight users at
Minnetonka for access to JDE servers4/14/2016 9:43 Resolved Dave Schleicher LOGIS Jason Stickler 4/18/2016 8:00 Jason Stickler Medium - 3-7 days 4/18/2016 8:01
138098 Service Desk New email address for the City of White Bear Lake 4/14/2016 9:47 Resolved Kerri Kindsvater White Bear Lake Chad Remick 5/3/2016 11:33 Chad Remick Medium - 3-7 days 5/3/2016 11:33
138099 JDE Finance PID 17515 4/14/2016 9:54 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 13:30 Jill Davis Medium - 3-7 days 4/14/2016 13:30
138100 Utility Billing City of Woodbury RE: CC Question 4/14/2016 10:10 Resolved Kimberly Coulter Woodbury Pat Lindquist 4/14/2016 14:42 Kimberly Coulter Medium - 3-7 days 4/14/2016 14:41
138101 Infrastructure Group Open up internet access on camera VLAN 4/14/2016 10:19 Resolved Nikki Farrow St. Louis Park Jack Israel 4/14/2016 11:02 Jack Israel Medium - 3-7 days 4/14/2016 10:37
138102 Service Desk Group Policy 4/14/2016 10:32 Resolved John Sutton
Dakota
Communications
Center
Chad Remick 4/18/2016 8:00 Chad Remick Medium - 3-7 days 4/18/2016 7:57
138103 Systems Group cy-email.ci.crystal.mn.us/Disks is WARNING 4/14/2016 10:33 Resolved Nancy Johnson Crystal Brent Rebischke 4/15/2016 14:51 Brent Rebischke Medium - 3-7 days 4/15/2016 14:51
138104 PIMS Please add Addition - PIMS 4/14/2016 10:44 Resolved Mitzi Wicklund Edina Maria Rucke 4/28/2016 10:28 Maria Rucke Medium - 3-7 days 4/28/2016 10:28
138105 JDE HR/Payroll HCSP change 4/14/2016 10:45 Resolved Kim Hansen Austin Nikki Heinbuch 5/11/2016 13:26 Kim Hansen Medium - 3-7 days 5/11/2016 13:01
138106 Network Services Update MI Call Recording 4/14/2016 11:01 Resolved Jeff Dulac Minnetonka Peter Carlson 4/15/2016 9:37 Peter Carlson Medium - 3-7 days 4/15/2016 9:37
138107 Service DeskInver Grove Heights PD - Sgt. John Daniels - Needs AD Account
Reactivated4/14/2016 11:15 Resolved John Daniels Inver Grove Heights 4/14/2016 12:15 Peter Carlson Medium - 3-7 days 4/14/2016 12:14
138108 PIMS Database Utilities & ePermits..PIMS 4/14/2016 11:22 Resolved Becky Kjergaard Lakeville Maria Rucke 4/14/2016 12:48 Maria Rucke Medium - 3-7 days 4/14/2016 12:48
138109 Public Safety General PMDC and Token Activation 4/14/2016 11:27 Resolved John Daniels Inver Grove Heights 4/15/2016 7:44 Jason Ehlers Critical - 1 day 4/15/2016 7:44
138110 Service DeskInver Grove Heights PD - Anton Daisa - PIN for Entrust security
fob not working4/14/2016 11:27 Resolved John Daniels Inver Grove Heights Peter Carlson 5/3/2016 8:51 Peter Carlson Medium - 3-7 days 5/3/2016 8:51
138111 Special Assessments Not all data being copied when transferring project to project 4/14/2016 11:28 New Logis Internal LOGIS 4/14/2016 11:43 SystemProject - no specified
due date
138112 Utility Billing 12091 Xeon St NW 4/14/2016 11:31 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/14/2016 11:35 Bridget Mehrman Medium - 3-7 days 4/14/2016 11:34
138113 JDE Finance Insight license for Jackie Schwerm 4/14/2016 12:01 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/21/2016 8:22 Dave Schleicher Medium - 3-7 days 4/21/2016 8:22
138114 JDE Finance Help with Docusphere 4/14/2016 12:05 Resolved Gail Ripley Apple Valley Jill Davis 4/21/2016 8:29 Jill Davis Medium - 3-7 days 4/21/2016 8:29
138115 JDE Finance Issues installing Insight / Hubble for Michael Frey 4/14/2016 12:22 Resolved Jake Miller Edina Dave Schleicher 4/15/2016 11:35 Dave Schleicher Medium - 3-7 days 4/15/2016 11:35
138116 JDE Finance Please delete last page - DocuScan Batch # BIF6B 4/14/2016 12:36 Resolved Brandi Aitkin Apple Valley Jill Davis 4/14/2016 13:51 Brandi Aitkin Medium - 3-7 days 4/14/2016 13:35
138117 Property Data SL- New Value Year created. 4/14/2016 12:39 Resolved Marty Fechner St. Louis Park Norb Vossen 4/14/2016 13:11 Norb Vossen Medium - 3-7 days 4/14/2016 13:11
138118 JDE Finance Disabled Password 4/14/2016 12:41 Resolved Melissa Wilson Austin Dave Schleicher 4/14/2016 13:17 Melissa Wilson Medium - 3-7 days 4/14/2016 13:11
138119 PIMS Questions about ePermits - Costs, Integration, Payments etc.. 4/14/2016 12:49 Resolved Robin Hanson Farmington Maria Rucke 4/19/2016 8:16 Maria Rucke Medium - 3-7 days 4/19/2016 8:16
138120 Network Services Network Share Access Request 4/14/2016 13:08 Resolved Don Rambow White Bear Lake Chad Remick 4/14/2016 16:00 Chad Remick Medium - 3-7 days 4/14/2016 16:00
138121 Service Desk Northfield Officer Change 4/14/2016 13:15 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 4/18/2016 8:16 Terry Hoium Medium - 3-7 days 4/15/2016 9:25
138122 Service Desk FW: PROBLEM Host Alert is DOWN 4/14/2016 13:21 Resolved Nikki Farrow St. Louis Park Joe Rader 4/14/2016 13:39 Joe Rader Medium - 3-7 days 4/14/2016 13:39
138123 PIMS Delete Permit Fees not needed (#AC007044 & AC007045) 4/14/2016 13:58 Resolved Shelly CambridgeMetropolitan
Airports CommissionJudd Harper 4/14/2016 14:56 Judd Harper Medium - 3-7 days 4/14/2016 14:43
138124 JDE HR/Payroll Leave balances 4/14/2016 13:58 Resolved Pat Vinje
Dakota
Communications
Center
Nikki Heinbuch 4/14/2016 14:24 Pat Vinje Medium - 3-7 days 4/15/2016 9:18
138125 Infrastructure GroupPlease add/remove IP Addresses for a new Insight / Hubble user
at Eden Prairie 4/14/2016 14:00 Resolved Dave Schleicher LOGIS Jason Stickler 4/15/2016 16:01 Jason Stickler Medium - 3-7 days 4/18/2016 8:00
138126 Network ServicesPlease add Shelly Cambridge to the LO PIMS Permits Users
group in the global address list4/14/2016 14:31 Resolved Judd Harper LOGIS Joe Rader 4/14/2016 16:29 Joe Rader Medium - 3-7 days 4/14/2016 16:29
138127 Utility Billing Bill code for touch pad reads 4/14/2016 14:44Pending Client
ResponseDeb Montilino St. Louis Park Pam Kummer 4/21/2016 9:53 Pam Kummer Medium - 3-7 days
138128 Systems Group Redirecting maplegrovefarmersmarket.com domain name 4/14/2016 14:57 Resolved Ed O'Donnell Maple Grove Brian Peterson 5/3/2016 15:42 Brian Peterson Medium - 3-7 days 4/20/2016 10:02
138129 JDE HR/Payroll ESS Access Removal 4/14/2016 15:07 Resolved Heather Campson LOGIS Dave Schleicher 4/18/2016 13:13 Dave Schleicher Medium - 3-7 days 4/18/2016 13:13
138130 Systems Group FW: PROBLEM Service Alert Automatic Services is CRITICAL 4/14/2016 15:10 Resolved David Klitzke Orono Brent Rebischke 4/15/2016 15:57 Brent Rebischke Medium - 3-7 days 4/15/2016 15:29
138131 JDE HR/Payroll ESS 4/14/2016 15:12 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 4/14/2016 15:38 Jenny Hildebrandt Medium - 3-7 days 4/14/2016 15:39
138132 JDE HR/Payroll ESS Password Resets - using Enter/Return 4/14/2016 15:15 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/20/2016 14:03 Julie Nowlan Medium - 3-7 days 4/25/2016 11:20
138135 Infrastructure Group Please create a new VLAN for PD servers at WBL 4/14/2016 15:28Pending Client
ResponseDon Rambow White Bear Lake John Wondra 5/10/2016 11:20 John Wondra Medium - 3-7 days
138136 JDE HR/Payroll Password Reset 4/14/2016 15:28 Resolved Carrie Person Edina Nikki Heinbuch 4/15/2016 7:57 Carrie Person Medium - 3-7 days 4/20/2016 13:57
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138137 JDE HR/Payroll Convert 457 DBAs to Benefits 4/14/2016 15:40 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 8:38 Julie Nowlan Medium - 3-7 days 4/18/2016 8:39
138138 JDE HR/Payroll Convert Dependents/Beneficiaries into JDE 4/14/2016 15:41 In Progress Jill Pocklington Coon Rapids Nancy Hilary 4/20/2016 8:16 Julie Nowlan Medium - 3-7 days
138139 JDE HR/Payroll Correct Disability Coverages if possible 4/14/2016 15:43 Resolved Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 12:10 Julie Nowlan Medium - 3-7 days 4/18/2016 12:13
138141 JDE HR/Payroll 1094C 4/14/2016 15:48 New Jill Pocklington Coon Rapids Nancy Hilary 4/14/2016 15:48 Nancy Hilary Medium - 3-7 days
138142 Service Desk Alex Malmstedt 4/14/2016 15:55 Resolved Stefan Bakken Lakeville Peter Carlson 4/14/2016 15:59 Peter Carlson Medium - 3-7 days 4/14/2016 15:58
138143 Infrastructure Group New User Needed 4/14/2016 16:06 Resolved Rhonda Nielsen Dakota County Jason Stickler 4/21/2016 10:33 Jason Stickler Medium - 3-7 days 4/21/2016 10:33
138145 Service Desk Training room PCs 4/14/2016 16:12 Resolved Jane Watje LOGIS Peter Carlson 4/15/2016 7:23 Peter Carlson Medium - 3-7 days 4/15/2016 7:23
138146 Service Desk Training Room PCs 4/14/2016 16:13 Resolved Jane Watje LOGIS Peter Carlson 4/19/2016 8:31 Peter Carlson Medium - 3-7 days 4/19/2016 8:31
138147 PIMS Restore of LA PIMS into TR PIMS 4/14/2016 16:14 Resolved Jane Watje LOGIS Maria Rucke 4/15/2016 16:07 Maria Rucke Medium - 3-7 days 4/15/2016 16:07
138148 Network Services PS LOGIS WiFi 4/14/2016 16:15 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 4/25/2016 7:24 Dimitrios Hilton Medium - 3-7 days 4/25/2016 7:24
138149 Infrastructure Groupopen up 3 Edina IP addresses for use with OnGuard Surveillance
system4/14/2016 16:31 Resolved Jason Shostedt Richfield Virginia Vaske 4/26/2016 8:58 Virginia Vaske Medium - 3-7 days 4/26/2016 8:58
138151 Service Desk RE: Incident 136386 4/14/2016 21:32 Resolved Kevin Pikkaraine LOGIS Lori Hackett 4/15/2016 14:29 Janelle Day Medium - 3-7 days 4/15/2016 14:29
138153 Systems Group RCECC Quarterly Password Management 4/15/2016 5:04 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 5/2/2016 14:07 Janelle Day Medium - 3-7 days 5/2/2016 14:07
138154 PIMS MI - PIMs Data Question 4/15/2016 6:20 Resolved Craig Beers Minnetonka Norb Vossen 4/15/2016 13:12 Norb Vossen Medium - 3-7 days 4/15/2016 13:12
138155 JDE HR/Payroll Timecards 4/15/2016 6:50Pending Client
ResponseBob Prestrud Edina Dave Schleicher 4/15/2016 7:40 Dave Schleicher Medium - 3-7 days
138156 JDE HR/Payroll Password Reset 4/15/2016 7:13 Resolved Tom Swenson Edina Jill Davis 4/15/2016 7:31 Jill Davis Medium - 3-7 days 4/15/2016 10:13
138157 JDE HR/Payroll password issues 4/15/2016 7:13 Resolved Jennifer HoffmanHutchinson Utility
CommissionJill Davis 4/15/2016 7:27 Jennifer Hoffman Medium - 3-7 days 4/15/2016 7:25
138158 JDE Finance Login issues 4/15/2016 7:14 Resolved Nancy Emmerich Brooklyn Center Jill Davis 4/15/2016 7:30 Nancy Emmerich Medium - 3-7 days 4/15/2016 7:26
138159 Network Services 2017 Budget 4/15/2016 7:29 New Patty Hartwig Brooklyn Center Kevin Pikkaraine 4/15/2016 7:29 Janelle Day Medium - 3-7 days
138160 RecTrac Brooklyn Center WebTrac site address 4/15/2016 7:35 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/18/2016 9:17 Josh Jacobs Medium - 3-7 days 4/15/2016 7:59
138161 Infrastructure Group mg-csr is reporting an issue with Module 6 4/15/2016 7:39Pending Client
ResponseEd O'Donnell Maple Grove Vu Pham 5/16/2016 11:13 Vu Pham Medium - 3-7 days
138162 Network Services AP Not Joining WLC 4/15/2016 7:59 Resolved Marc Gade West St. Paul Adam Maloney 4/15/2016 14:40 Adam Maloney Medium - 3-7 days 4/15/2016 14:40
138163 Utility Billing Cycle 4 WAV 4/15/2016 8:10 Resolved Katrina Mattson St. Louis Park Connie Dalsen 4/15/2016 8:59 Connie Dalsen Medium - 3-7 days 4/15/2016 8:59
138164 Network Services Change site redirect for maplegrovefarmersmarket.com 4/15/2016 8:11 Resolved Ed O'Donnell Maple Grove Brian Peterson 4/15/2016 14:17 Brian Peterson Medium - 3-7 days 4/15/2016 14:17
138165 Network Services Order Cables for Disaster Recovery Project 4/15/2016 8:44 Resolved Clint Pires St. Louis Park Lori Hackett 4/22/2016 13:13 Lori Hackett Medium - 3-7 days 4/22/2016 13:26
138166 Utility Billing Final .LINK accounts 4/15/2016 9:05 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/15/2016 9:33 Bridget Mehrman Medium - 3-7 days 4/15/2016 9:31
138167 Service Desk Tina Francis, badge 3026 4/15/2016 9:13 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 4/18/2016 8:17 Terry Hoium Medium - 3-7 days 4/15/2016 9:27
138168 Infrastructure Group PD Entrust user cannot remote to his computer 4/15/2016 9:14 Resolved Jesse Meyer-Ruud Edina Adam Maloney 5/6/2016 8:56 Adam Maloney High - 2 days 5/6/2016 8:56
138169 JDE HR/Payroll time card 4/15/2016 9:23 Resolved Brandon Klatke Edina Nikki Heinbuch 4/15/2016 9:37 Nikki Heinbuch Medium - 3-7 days 4/15/2016 9:38
138170 Utility Billing New Neptune Meter Billing Codes 4/15/2016 9:41Pending Client
ResponseJennifer Morse White Bear Lake Pam Kummer 5/25/2016 16:08 Jennifer Morse Medium - 3-7 days
138171 JDE HR/Payroll Leon Weiland account disabled 4/15/2016 9:44 Resolved Mark Holm Eagan Dave Schleicher 4/15/2016 9:55 Mark Holm Critical - 1 day 4/15/2016 10:05
138172 Network Services SSP - Quote Cisco AP 4/15/2016 9:45 Pending Equipment Ian Hardie South St. Paul Jack Israel 4/27/2016 12:16 Jack Israel Medium - 3-7 days
138173 Infrastructure Group Please open port 3133 4/15/2016 9:49 Resolved Nikki Farrow St. Louis Park John Wondra 4/29/2016 12:46 Jason Huber Medium - 3-7 days 4/29/2016 12:45
138174 Utility Billing street address/service changes 4/15/2016 9:51 Resolved Jane Yang Robbinsdale Connie Dalsen 4/19/2016 8:26 Connie Dalsen Medium - 3-7 days 4/19/2016 8:13
138175 Infrastructure Group Open Adaxes URL Access and/or Check Access 4/15/2016 10:24 Resolved Carl Pearson LOGIS John Wondra 5/10/2016 11:59 John Wondra Medium - 8-14 days 5/10/2016 11:59
138176 JDE HR/Payroll Please reset my jdeess password 4/15/2016 10:29 Resolved Joe Rader LOGIS Nikki Heinbuch 4/15/2016 10:33 Nikki Heinbuch Medium - 3-7 days 4/15/2016 10:33
138178Public Safety
Development
Street Response Areas tab missing info using All-In-One CAD
Tool4/15/2016 10:50 New Cassandra Stickler LOGIS Michael Simmons 4/15/2016 10:54 Michael Simmons
Project - no specified
due date
138179 Property Data EP - Homestead FTP 4/15/2016 10:50 Resolved Lisa Ramsey Eden Prairie Norb Vossen 4/15/2016 12:04 Norb Vossen Medium - 3-7 days 4/15/2016 12:04
138180Public Safety
DevelopmentUnable to Route to a specific Address Point 4/15/2016 10:54 Resolved Cassandra Stickler LOGIS Michael Simmons 5/18/2016 9:03 Michael Simmons
Project - no specified
due date5/18/2016 9:03
138181 Utility Billing TEST MANUAL BILLING FOR 2297 ROTH PL... 4/15/2016 10:55 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/19/2016 9:08 Connie Dalsen Medium - 3-7 days 4/19/2016 8:05
138182 JDE HR/Payroll New Employees - Rec 4/15/2016 11:12 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/18/2016 8:22 Denise Heimerman Medium - 3-7 days 4/15/2016 13:39
138183 JDE HR/Payroll ENABLE Dave Osberg JDE account 4/15/2016 11:21 Resolved Mark Holm Eagan Dave Schleicher 4/15/2016 11:27 Dave Schleicher Critical - 1 day 4/15/2016 11:27
138184 Utility Billing Please delete 4/15/2016 12:10 Resolved Lori Lohmann Edina Connie Dalsen 4/15/2016 13:23 Lori Lohmann Medium - 3-7 days 4/15/2016 13:13
Page 131 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138185 Network Services configure token for new police officer 4/15/2016 12:41 Resolved Craig Beers Minnetonka Peter Carlson 4/18/2016 16:09 Terry Hoium Medium - 3-7 days 4/15/2016 13:52
138186 Public Safety Records Add TriTech ICONS to Citrix Menu for all Eagan PD users 4/15/2016 13:14Pending Client
ResponseLynn Vasquez Eagan Matt O'Brien 4/20/2016 16:31 Lynn Vasquez Medium - 3-7 days
138187 Network Services GV PD Front Desk Websense change 4/15/2016 13:16 Resolved Adam Knauer Golden Valley Joe Rader 4/15/2016 15:11 Joe Rader Medium - 3-7 days 4/15/2016 15:11
138188 Service Desk Faribault PD - Karl Willers 4/15/2016 13:19 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 4/15/2016 14:13 Janice Bestul Medium - 3-7 days 4/15/2016 15:19
138189 PIMS ePermits Contractor unable to pull a permit 4/15/2016 13:37 Resolved Becky Mandaville Maple Grove Judd Harper 4/15/2016 16:51 Judd Harper Medium - 3-7 days 4/15/2016 16:51
138190 Network Services Build network for new CEN system 4/15/2016 13:41 Client to Test James Goldenstein Eden Prairie Adam Maloney 4/25/2016 14:58 Adam Maloney Medium - 3-7 days
138191 Utility Billing ach batch 4/15/2016 14:01 Resolved Barbara Baer Eden Prairie Pam Kummer 4/19/2016 12:16 Pam Kummer High - 2 days 4/19/2016 12:16
138192 PIMS Please add Transaction Date to Permit_Mster 4/15/2016 14:01 Ready for Release Suzette Hall Lakeville Maria Rucke 5/20/2016 14:17 Maria Rucke Medium - 3-7 days
138193 Service Desk Brian Armstrong no longer with CR 4/15/2016 14:13 Resolved Shawn Rung Coon Rapids Joe Rader 4/15/2016 14:55 Joe Rader Medium - 3-7 days 4/15/2016 14:55
138194 PIMS Remove Payment record 4/15/2016 14:14 Resolved Beth Nitz Minnetonka Maria Rucke 4/15/2016 14:15 Maria Rucke Medium - 3-7 days 4/15/2016 14:15
138195 PIMS Sign Sub Types & Comments FW: Message from KM_C454e 4/15/2016 14:15 Resolved Jeanne McManus Golden Valley Maria Rucke 4/18/2016 7:54 Maria Rucke Medium - 3-7 days 4/15/2016 14:43
138196 Infrastructure Group Make infrastructure changes for new BC AD/DNS server 4/15/2016 14:18 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 4/21/2016 13:30 Virginia Vaske Medium - 3-7 days 4/21/2016 14:04
138197 PIMS Permit Fees are not calculating correctly WI24021 4/15/2016 14:21 Resolved Randy Kardell Willmar Maria Rucke 4/19/2016 8:14 Maria Rucke Medium - 3-7 days 4/19/2016 8:14
138198 PIMS Questions about PIMS Wireless Access in the field 4/15/2016 14:26 Resolved Ben Eggan White Bear Lake Maria Rucke 4/22/2016 14:58 Maria Rucke Medium - 3-7 days 4/22/2016 14:58
138199 Network Services 2017 Budget 4/15/2016 14:29 In Progress Patty Latham Minnetonka Kevin Pikkaraine 5/10/2016 11:30 Janelle Day Medium - 3-7 days
138200 Network Services Quote AP for Police Parking 4/15/2016 14:30 Resolved Marc Gade West St. Paul Lori Hackett 5/24/2016 14:27 Lori Hackett Medium - 3-7 days 5/24/2016 14:27
138201 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/15/2016 14:33 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/15/2016 14:52 Nikki Heinbuch Medium - 3-7 days 4/15/2016 14:56
138202 Infrastructure Group BU - AP for Park n Ride 4/15/2016 14:39 Resolved Tom Venables Burnsville Jack Israel 4/19/2016 9:05 Jack Israel Medium - 3-7 days 4/19/2016 9:05
138203 PIMS PIMS for PD Animal Control Database Demo 4/15/2016 14:49 Resolved Dan Cook Eagan Maria Rucke 4/22/2016 14:58 Tami Maddio Medium - 3-7 days 4/22/2016 14:57
138204 Utility Billing DELETE .LINK 10330 UPLANDER 4/15/2016 14:53 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/15/2016 14:58 Connie Dalsen Medium - 3-7 days 4/15/2016 14:58
138205 Service Desk Order 10GB cables 4/15/2016 14:58 Pending Equipment Don Tomlinson Austin Lori Hackett 5/16/2016 13:04 Lori HackettProject - no specified
due date
138206 JDE HR/Payroll Active employee’s rates of pay and also show their current OPR 4/15/2016 15:11Pending Client
ResponseKathy Jo Price Apple Valley Dave Schleicher 4/26/2016 9:07 Denise Heimerman Medium - 3-7 days
138207 PIMS ePermits Questions 4/15/2016 15:55 Resolved Katy Hauan Ramsey Maria Rucke 5/2/2016 10:59 Maria Rucke Medium - 3-7 days 5/2/2016 10:59
138208 RecTracCity of Eagan - Control Account does not balance - critical (VSI
Ticket #1259667)4/15/2016 16:24
Pending Vendor
ResponseJosh Feldman Eagan Sue Christiansen 4/25/2016 14:57 Jared Flewellen Critical - 1 day
138209 JDE Finance Void payment 4/15/2016 16:28 Resolved JoAnn Eagen Farmington 4/18/2016 8:34 JoAnn Eagen Medium - 3-7 days 4/18/2016 8:38
138210 Network Services Training for new IT staff (Kao) - Backups 4/16/2016 16:41 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/3/2016 9:45 Scott Crocker Medium - 3-7 days 5/3/2016 10:33
138211 Network Services Training for new IT staff (Kao) - Compliance Archiving 4/16/2016 16:45 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/3/2016 10:00 Scott Crocker Medium - 3-7 days 5/3/2016 10:36
138212 Infrastructure Group Training for new IT staff (Kao) - IP Telephony 4/16/2016 16:46 New Patty Hartwig Brooklyn Center Jude Giron Medium - 3-7 days
138213 Network Services Domain name transfer 4/16/2016 17:08 Resolved Ian Hardie South St. Paul Brian Peterson 4/20/2016 8:38 Brian Peterson Medium - 3-7 days 4/20/2016 8:09
138214 Network Services Disable Account 4/17/2016 10:48 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 4/20/2016 9:15 Stephanie Mellesmoen High - 2 days 4/20/2016 9:14
138215 Network Services LOGIS Member Security Audit 4/17/2016 14:51Pending Client
ResponseJill Bondhus
Rice/Steele
Consolidated PSAPJohn Paulsen 5/25/2016 10:35 Jill Bondhus Medium - 3-7 days
138216 Network Services LOGIS Member Security Audit 4/17/2016 14:54 New Jill BondhusRice/Steele
Consolidated PSAPVu Pham Medium - 3-7 days
138218 Network Services Ticket writer down 4/18/2016 7:58 Resolved Amy Cheney Bloomington Carl Pearson 4/18/2016 8:03 Carl Pearson Medium - 3-7 days 4/18/2016 8:03
138219 Network Services New Employee Setup 4/18/2016 7:59 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 9:41 Chad Remick Medium - 3-7 days 5/3/2016 9:41
138220 Network Services Purchase New Citrix Servers - TriTech 4/18/2016 8:01 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 15:57 Lori Hackett Medium - 3-7 days 5/9/2016 15:57
138221 Systems Group Configure New Citrix Servers - TriTech 4/18/2016 8:02 Resolved Janelle Day LOGIS Brian Peterson 5/23/2016 9:20 Brian Peterson Medium - 3-7 days 5/23/2016 9:20
138222 Service Desk Traing PC's at DCC all locked up 4/18/2016 8:04 Resolved Terry Hoium LOGIS Carl Pearson 4/18/2016 8:07 Carl Pearson Medium - 3-7 days 4/18/2016 8:07
138223 Service Desk Logis password not working 4/18/2016 8:08 Resolved Matt Knutson Faribault Carl Pearson 4/18/2016 8:12 Carl Pearson Medium - 3-7 days 4/18/2016 8:12
138224 Service Desk Mobile connectivity is down 4/18/2016 8:12 Resolved George Jensen Anoka County JLEC Carl Pearson 4/18/2016 8:58 George Jensen Medium - 3-7 days 4/18/2016 8:19
138225 Service Desk Antonio Brown locked account 4/18/2016 8:19 Resolved Don Rambow White Bear Lake Carl Pearson 4/18/2016 8:22 Carl Pearson Medium - 3-7 days 4/18/2016 8:22
138226 Service Desk Terminate access for Owatonna CSO, Brandon Sell 4/18/2016 8:19 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 4/19/2016 8:53 Peter Carlson Medium - 3-7 days 4/19/2016 8:53
138227 Systems Group Disks is WARNING 4/18/2016 8:20 Resolved Joe Rader LOGIS John Paulsen 4/18/2016 9:50 John Paulsen Medium - 3-7 days 4/18/2016 9:50
138228 Systems Group Disks is WARNING 4/18/2016 8:22 Resolved Joe Rader LOGIS John Paulsen 4/18/2016 13:59 John Paulsen Medium - 3-7 days 4/18/2016 13:59
Page 132 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138229 Systems Group Exchange SSL cert expired 4/18/2016 8:25 Resolved Trevor Stewart Lakeville Brian Peterson 4/18/2016 15:19 Brian Peterson Medium - 3-7 days 4/18/2016 14:20
138231 Systems Group Disks is WARNING 4/18/2016 8:36 Resolved Joe Rader LOGIS John Paulsen 4/18/2016 9:50 John Paulsen Medium - 3-7 days 4/18/2016 9:50
138232 Network Services Apply Renewed Symantec Licenses - NWDTF 4/18/2016 8:37 Resolved Robert Topp NWDTF Chad Remick 4/19/2016 8:26 Chad Remick Medium - 3-7 days 4/19/2016 8:26
138233 Service Desk New Employee 4/18/2016 8:41 Resolved Tom Folie LOGIS Peter Carlson 5/3/2016 13:17 Peter Carlson Medium - 3-7 days 5/3/2016 13:17
138234 JDE HR/Payroll WBL - 102471 JDE ESS 4/18/2016 8:47 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/18/2016 9:24 Nikki Heinbuch Medium - 3-7 days 4/18/2016 9:49
138235 Service Desk Soft Entrust Token 4/18/2016 8:51 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/20/2016 9:12 Patty Hartwig Medium - 3-7 days 4/20/2016 9:12
138236 Network Services hosted backups time to finish 4/18/2016 9:02 Resolved Craig Beers Minnetonka Brent Rebischke 5/20/2016 16:14 Brent Rebischke Medium - 3-7 days 5/5/2016 16:15
138237 PIMS Delete Erroneous Application Fee Payments 4/18/2016 9:06 Resolved Judy Laufenburger Edina Judd Harper 4/18/2016 9:35 Judd Harper Medium - 3-7 days 4/18/2016 9:35
138239 Infrastructure Group Quote New Access points - Edina 4/18/2016 9:24 Resolved Ryan Browning Edina 5/17/2016 14:06 Jack Israel Medium - 3-7 days 5/17/2016 14:06
138240 Service Desk Phone Display 4/18/2016 9:25 Resolved Richard Johnson New Hope Carl Pearson 5/18/2016 11:09 Richard Johnson Medium - 3-7 days 4/27/2016 16:16
138241 Utility Billing transfer adjustment between accounts 4/18/2016 9:45 Resolved Jane Yang Robbinsdale Pat Lindquist 4/18/2016 14:01 Pat Lindquist Medium - 3-7 days 4/18/2016 14:01
138242 RecTracLakeville Heritage Ctr - Rosemary’s cards are once again printing
to the copy machine (same as 137962)4/18/2016 9:59 Resolved Stefan Bakken Lakeville Sue Christiansen 4/18/2016 12:39 Sue Christiansen Medium - 3-7 days 4/18/2016 12:39
138243 Network Services Public Works after hours message 4/18/2016 10:03 Resolved Matt Henning Maple Grove Joe Rader 4/25/2016 8:24 Joe Rader High - 2 days 4/25/2016 8:24
138244 RecTracGolden Valley - report with no logo on it (follow-up from 4/14/16
User Group Meeting)4/18/2016 10:05 Resolved Sue Watson Golden Valley Sue Christiansen 4/19/2016 13:58 Sue Christiansen Medium - 3-7 days 4/19/2016 13:58
138245 RecTracEagan: Reports with Account 0 at the top of the report (follow
up from 4/14/16 user group)4/18/2016 10:14
Pending Client
ResponseJosh Feldman Eagan Sue Christiansen 4/18/2016 10:32 Sue Christiansen Medium - 3-7 days
138246 RecTrac Purchase History Viewing Request 4/18/2016 10:28 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/18/2016 15:46 Paul Norton Medium - 3-7 days 4/18/2016 15:47
138247 RecTracEagan: VSI - GL Distribution (Dynamic) Report sometimes comes
out blank (follow-up from 4/14/16 user group)4/18/2016 10:31
Pending Client
ResponseJared Flewellen Eagan Sue Christiansen 4/18/2016 10:36 Sue Christiansen Medium - 3-7 days
138248 Utility Billing User Unable To Log In To CIS Infinity 4/18/2016 10:33 Resolved Cheryl Groves Apple Valley Pat Lindquist 4/18/2016 10:37 Pat Lindquist Medium - 3-7 days 4/18/2016 10:37
138249 Service Desk Activate WebEx Account 4/18/2016 10:37 Resolved Judy Fradenburgh Bloomington Peter Carlson 4/18/2016 12:36 Judy Fradenburgh Medium - 3-7 days 4/18/2016 12:35
138250 JDE Finance List of JDE & Insight users, and their access 4/18/2016 10:38 Resolved Danny Barth Lakeville Dave Schleicher 4/18/2016 10:57 Dave Schleicher Medium - 3-7 days 4/21/2016 8:17
138251Public Safety
DevelopmentHWY 169/ HWY 62 not validating 4/18/2016 10:41 New Cassandra Stickler LOGIS Michael Simmons 4/18/2016 10:41 Cassandra Stickler Medium - 3-7 days
138253 Utility Billing Please Hard delete user from Infinity.link 4/18/2016 10:52 Resolved Beth Marshall Richfield Connie Dalsen 4/18/2016 10:56 Beth Marshall Medium - 3-7 days 4/18/2016 10:56
138255Public Safety
DevelopmentIntersection works in training, not prod 4/18/2016 10:57 Resolved Cassandra Stickler LOGIS Michael Simmons 4/19/2016 7:46 Michael Simmons Medium - 3-7 days
138256 JDE Finance A/P Vendor History report 4/18/2016 11:06 Resolved Donna Lott Lakeville Dave Schleicher 4/18/2016 13:52 Dave Schleicher Medium - 3-7 days 4/21/2016 8:33
138257 JDE HR/Payroll RE: ESS for Kohner 4/18/2016 11:09 Resolved Cindy Nelson Ramsey Dave Schleicher 4/18/2016 11:13 Dave Schleicher Medium - 3-7 days 4/18/2016 11:13
138258 PIMS RPZ - Elimination of 5 Year Backflow Rebuild Requirement 4/18/2016 11:10 Ready for Release Ray Jozwiak LOGIS Maria Rucke 5/24/2016 8:28 Maria RuckeProject - no specified
due date
138259 PIMS Permits Issued Report with specific detailed options 4/18/2016 11:23 New Claire Huisman Golden Valley Tim Lovestrand 4/22/2016 14:10 Tim Lovestrand Medium - 3-7 days
138260 JDE HR/Payroll Interim saved 4/18/2016 11:29 Resolved Carrie Person Edina Nikki Heinbuch 4/18/2016 11:37 Nikki Heinbuch Medium - 3-7 days 4/18/2016 11:37
138261 PIMSePermits -- Contractor unable to enter CC information on PayPal
page4/18/2016 11:48 Resolved Jesse Anderson Brooklyn Center Judd Harper 4/18/2016 11:55 Judd Harper Medium - 3-7 days 4/18/2016 11:55
138262 RecTracMaple Grove gift card report - follow-up from 4/14/16 user
group meeting4/18/2016 11:54 Resolved Kris Ryan Maple Grove Sue Christiansen 5/18/2016 8:27 Sue Christiansen Medium - 3-7 days 5/18/2016 8:27
138263 Service Desk RI account lock out and unsuccessful password change 4/18/2016 12:09 Resolved Mitchell Winiecki LOGIS Joe Rader 4/18/2016 15:39 Joe Rader Medium - 3-7 days 4/18/2016 15:38
138264 Utility Billing Backflow: Need additional line on letters 4/18/2016 12:16 Resolved Sandra Beecher Woodbury Connie Dalsen 4/18/2016 15:53 Connie Dalsen Medium - 3-7 days 4/18/2016 15:53
138265 Infrastructure Group Apply Additional AMP Licenses 4/18/2016 12:18 Resolved Ian Hardie South St. Paul Virginia Vaske 4/20/2016 10:21 Virginia Vaske Medium - 3-7 days 4/20/2016 10:21
138266 JDE HR/Payroll EE 105086 Dental 4/18/2016 12:28 New Julie Nowlan Coon Rapids Nancy Hilary 4/18/2016 13:53 Sarah Pechacek Medium - 3-7 days
138267 Service Desk Backup server alerts 4/18/2016 12:39 Resolved George Jensen Anoka County JLEC Chad Remick 4/22/2016 8:49 Chad Remick Medium - 3-7 days 4/22/2016 8:49
138268 RecTrac gift certificate pay code 4/18/2016 12:42Pending Client
ResponseArlene Frie Robbinsdale Paul Norton 4/19/2016 11:14 Pam Schmitz Medium - 3-7 days
138269 JDE HR/Payroll Database Changes - WC Refund affecting Taxes 4/18/2016 13:12 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/20/2016 7:29 Denise Heimerman Medium - 3-7 days 4/21/2016 11:41
138270 Service Desk Creekside Greeting Changes 4/18/2016 13:19 Resolved Judy Fradenburgh Bloomington Joe Rader 4/19/2016 8:33 Joe Rader Medium - 3-7 days 4/19/2016 8:47
138271 Service Desk FTP not working between server and provider 4/18/2016 13:43 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 4/18/2016 15:29 Peter Carlson Medium - 3-7 days 4/18/2016 15:28
138272 JDE Finance Budget Import 4/18/2016 14:18 Resolved Nick BishopMinnesota Transit
AuthorityJill Davis 4/22/2016 9:05 Nick Bishop Medium - 3-7 days 4/22/2016 9:06
138273 Network Services Quote Hard Drive - RCECC 4/18/2016 14:33 Resolved Janelle Day LOGIS Lori Hackett 5/2/2016 16:07 Lori Hackett Medium - 3-7 days 5/2/2016 16:07
Page 133 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138274 Service Desk Delete DMZ account 4/18/2016 14:42 Resolved Shawn Rung Coon Rapids Joe Rader 4/18/2016 14:57 Joe Rader Medium - 3-7 days 4/18/2016 14:57
138275 JDE Finance PO 6444 Receipt Line 1 ok but line 2 will not upload 4/18/2016 14:44Pending Client
ResponseJason Sturges
Hutchinson Utility
CommissionNancy Hilary 4/18/2016 15:14 Jason Sturges Medium - 3-7 days
138276 Utility Billing 4383 Mackey Ave 4/18/2016 14:45 Resolved Lori Lohmann Edina Pat Lindquist 4/20/2016 10:06 Pat Lindquist Medium - 3-7 days 4/20/2016 10:06
138277 Infrastructure Group Fire Stations keep loosing Connectivity to RFD SSID 4/18/2016 14:51 Resolved John Holter Richfield Jude Giron 4/19/2016 15:45 Jude Giron Medium - 3-7 days 4/19/2016 15:45
138278 Network Services BI Web Access 4/18/2016 15:20 Resolved Lois Klasen Inver Grove Heights Joe Rader 4/18/2016 16:02 Lois Klasen Medium - 3-7 days 4/18/2016 15:49
138279 PIMS FW: Expired permits 4/18/2016 15:25 New Sue Miller Farmington Judd Harper Medium - 3-7 days
138280 Utility Billing Delete user 4/18/2016 15:27 Resolved Brandi Aitkin Apple Valley Connie Dalsen 4/18/2016 16:10 Brandi Aitkin Medium - 3-7 days 4/18/2016 15:50
138281 PIMS PIMS Access/Training - While Christina is out on maternity leave 4/18/2016 15:28 Resolved Tim FoxMetropolitan
Airports CommissionMaria Rucke 5/9/2016 15:58 Maria Rucke Medium - 3-7 days 5/9/2016 15:58
138282 Service Desk Incorrect Email Address in LO FD Mobile 4/18/2016 15:31 Resolved Tom Folie LOGIS Joe Rader 4/18/2016 15:59 Joe Rader Medium - 8-14 days 4/18/2016 15:59
138283 Service Desk eCases Issue 4/18/2016 15:33 Resolved Stefan Bakken Lakeville Joe Rader 4/20/2016 9:50 Joe Rader Medium - 3-7 days 4/20/2016 9:50
138284 Infrastructure Group LA - ASA 5545x Implementation 4/18/2016 15:39 New Trevor Stewart Lakeville Jack Israel 4/19/2016 13:36 Jack Israel Medium - 3-7 days
138285 Infrastructure Group LS1 Switch Clean Up 4/18/2016 15:41 Resolved James Goldenstein Eden Prairie Virginia Vaske 4/25/2016 8:21 Virginia Vaske Medium - 3-7 days 4/25/2016 8:21
138286 JDE Finance New PCARD statement 4/15/16 4/18/2016 15:45 Resolved Brandi Aitkin Apple Valley Dave Schleicher 4/25/2016 9:56 Dave Schleicher Medium - 3-7 days 4/25/2016 9:56
138287 JDE HR/Payroll Supervisor Access 4/18/2016 16:07 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 4/19/2016 6:21 Karrie Glen Medium - 3-7 days 4/21/2016 11:41
138289 Infrastructure Group PD VLAN Access 4/18/2016 16:21 Resolved Philip Dubbe Shakopee Virginia Vaske 4/20/2016 8:38 Virginia Vaske Medium - 3-7 days 4/20/2016 8:38
138290 Systems Group Disks is CRITICAL 4/18/2016 17:01 Resolved Joe Rader LOGIS John Paulsen 4/19/2016 15:19 John Paulsen Medium - 3-7 days 4/19/2016 15:19
138292 RecTrac Event Timer Error 4/19/2016 6:25 Resolved Kelly O'Dea Minnetonka Sue Christiansen 4/19/2016 7:27 Sue Christiansen Medium - 3-7 days 4/19/2016 7:27
138293 JDE HR/Payroll ESS Security Report during Payroll - Term ESS Users 4/19/2016 6:29 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 4/19/2016 6:37 Nancy Hilary Medium - 3-7 days 4/21/2016 11:40
138294 Infrastructure Group ASA ACL change request 4/19/2016 8:11 Resolved Tom Venables Burnsville Adam Maloney 4/19/2016 15:51 Adam Maloney High - 2 days 4/19/2016 15:51
138295 Infrastructure Group Please open Firewall for City of Ramsey (ePermits access) 4/19/2016 8:22 Client to Test Maria Rucke LOGIS Jason Stickler 5/2/2016 10:19 Jason Stickler Medium - 3-7 days
138296 Infrastructure GroupPlease open Firewall for City of White Bear Lake (ePermits
access)4/19/2016 8:23 Client to Test Maria Rucke LOGIS Jason Stickler Medium - 3-7 days
138297 RecTrac URGENT - The Event Timer is off 4/19/2016 8:35 Resolved Carol Oyaas Crystal Sue Christiansen 4/19/2016 8:58 Sue Christiansen Medium - 3-7 days 4/19/2016 8:58
138298 Service Desk Change email address format and domain from old to current 4/19/2016 8:37 New Marc Gade West St. Paul Joe Rader 4/19/2016 13:18 Joe RaderProject - no specified
due date
138299 RecTrac Reports 4/19/2016 8:43 Resolved Sheila Van Sloun Golden Valley Paul Norton 4/19/2016 10:42 Paul Norton Medium - 3-7 days 4/19/2016 10:43
138300 RecTrac Event Timer 4/19/2016 8:52 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/19/2016 9:21 Sue Christiansen Medium - 3-7 days 4/19/2016 9:21
138301 JDE HR/Payroll Interim payments for review.... 4/19/2016 9:07 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/19/2016 10:14 Julie Nowlan Medium - 3-7 days 4/20/2016 9:14
138302 JDE Finance annual close 4/19/2016 9:22 Resolved Carol Gass New Hope Jill Davis 4/28/2016 8:38 Shari Rains Medium - 3-7 days 4/22/2016 12:51
138303 Systems Group Create Citrix server for Brian 4/19/2016 9:28 Resolved Jeff Sibell LOGIS Jeff Sibell 5/9/2016 8:42 Jeff Sibell Medium - 3-7 days 5/9/2016 8:42
138304 Service Desk [7] New Police Officers in Bloomington 4/19/2016 9:34 Resolved Christine O'Donnell Bloomington Joe Rader 4/29/2016 16:23 Joe Rader Medium - 3-7 days 4/19/2016 13:32
138305 Service Desk New passwords for existing employees 4/19/2016 9:38 Resolved Christine O'Donnell Bloomington Joe Rader 4/28/2016 16:00 Joe Rader Medium - 3-7 days 4/19/2016 13:46
138306 Utility Billing address report 4/19/2016 9:46 Resolved Tammy Geurkink Golden Valley Connie Dalsen 4/19/2016 10:35 Connie Dalsen Medium - 3-7 days 4/19/2016 10:35
138307 RecTrac Default Printer 4/19/2016 10:08Pending Client
ResponseKris Ryan Maple Grove Paul Norton 5/5/2016 8:05 Kris Ryan Medium - 3-7 days
138308 JDE HR/Payroll interim checks 4/19/2016 10:10 Resolved Greg Moeller Crystal Nikki Heinbuch 4/19/2016 10:29 Nikki Heinbuch Medium - 3-7 days 4/19/2016 10:28
138309 Public Safety General Officer Self-Initiated Report 4/19/2016 10:12 Resolved Katie Parranto Lakeville John Rogers 4/19/2016 15:34 John Rogers Medium - 3-7 days 4/19/2016 15:34
138310 JDE HR/Payroll Passive Enrollment 4/19/2016 10:15 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 4/19/2016 13:06 Rhonda O'Loughlin Medium - 3-7 days 4/19/2016 13:05
138311 JDE HR/Payroll Vacation rollover limits EE 110567 4/19/2016 10:17 New Karrie Glen Lakeville Nikki Heinbuch 4/19/2016 12:21 Nikki Heinbuch Medium - 3-7 days
138312 RecTrac
Registration Error Message: Your connection is not private.
Attackers might be trying to steal your information...
NET::ERR_CERT_AUTHORITY_INVALID
4/19/2016 10:30 Resolved Karla Hartmann Lakeville Sue Christiansen 4/19/2016 11:15 Sue Christiansen Medium - 3-7 days 4/19/2016 11:15
138313 Network Services Asking about adding a trusted site 4/19/2016 10:34 Resolved Karen WhittakerRice/Steele
Consolidated PSAPBrian Peterson 4/25/2016 9:28 Brian Peterson Medium - 3-7 days 4/25/2016 8:00
138314 Service Desk Brian Stevens - Edina Building Inspector - Create user 4/19/2016 10:34 Resolved Katie Bisek Edina Joe Rader 4/20/2016 15:46 Joe Rader Medium - 3-7 days 4/20/2016 15:46
138315 Network Services Default Printer Keeps Changing 4/19/2016 10:43 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:39 Chad Remick Medium - 3-7 days 5/3/2016 11:39
138316 Utility Billing Question on Deleting eUB Registration 4/19/2016 10:47 Resolved Barbara Virum St. Louis Park Connie Dalsen 4/19/2016 10:53 Connie Dalsen Medium - 3-7 days 4/19/2016 10:53
Page 134 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138317 RecTracNew Hope: Passed to VSI for Consulting: Problem with payment
reversal4/19/2016 10:49 Resolved Penny Spitzer New Hope Paul Norton 4/21/2016 16:08 Josh Jacobs High - 2 days 4/21/2016 16:07
138318 Service Desk Citrix 4/19/2016 10:51 Resolved Lisa Storey LOGIS Peter Carlson 4/19/2016 10:53 Peter Carlson Medium - 3-7 days 4/19/2016 10:53
138319 Service Desk TriTech RMS group Citrix access 4/19/2016 10:51 Resolved Robin Shoen Minnetonka Peter Carlson 4/19/2016 15:15 Peter Carlson Medium - 3-7 days 4/19/2016 15:15
138320 JDE Finance AP Training 4/19/2016 10:53Pending Client
ResponseFran Hanson Coon Rapids Jill Davis 5/11/2016 14:12 Dalton Larson Medium - 3-7 days
138321 RecTrac Print preview error 4/19/2016 10:54Pending Client
ResponseSue LaCrosse Brooklyn Center Paul Norton 4/21/2016 10:16 Paul Norton Medium - 3-7 days
138322 Infrastructure Group Port Open for VPN Access 4/19/2016 10:57 Resolved Katie Bisek Edina Vu Pham 4/26/2016 13:05 Vu Pham High - 2 days 4/26/2016 13:05
138323 JDE HR/Payroll can't submit or approve a timecard that was rejected 4/19/2016 10:58 In Progress Jodie Hildestad St. Louis Park Nancy Hilary 4/25/2016 13:20 Jodie Hildestad Medium - 3-7 days
138324 JDE HR/Payroll Employee Termination from JDEESS 4/19/2016 11:02 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nikki Heinbuch 4/19/2016 15:29 Nikki Heinbuch Medium - 3-7 days 4/19/2016 15:29
138325 Service Desk Unable to log into AVL Playback 4/19/2016 11:03 Resolved Jason Ehlers LOGIS Joe Rader 4/19/2016 11:16 Joe Rader Medium - 3-7 days 4/19/2016 11:16
138326 Network ServicesCreate 2 external email contacts for New Hope GAL & add to LO
PIMS Users Dist. Group4/19/2016 11:06 Resolved Judd Harper LOGIS Peter Carlson 4/19/2016 15:31 Peter Carlson Medium - 3-7 days 4/19/2016 15:31
138327 JDE Finance Tungsten check run 4/19/16 missing 1 image 4/19/2016 11:08 New Sheri Robertson Maple Grove 4/19/2016 11:08 Sheri Robertson Medium - 3-7 days
138328 JDE HR/Payroll Leave Accrual Calculation for EE 148400 4/19/2016 11:12 Resolved Rhonda O'Loughlin Richfield Nikki Heinbuch 4/19/2016 14:51 Rhonda O'Loughlin Medium - 3-7 days 4/20/2016 10:44
138329 Utility Billing WAV Process for Cycle 3 4/19/2016 11:16 Resolved Cindy McMillen Farmington Pat Lindquist 4/20/2016 10:05 Pat Lindquist Medium - 3-7 days 4/20/2016 10:05
138330 Infrastructure Group new Catalyst 3650 4/19/2016 11:49 Resolved Taylor George Apple Valley Virginia Vaske 4/19/2016 13:28 Virginia Vaske Medium - 3-7 days 4/19/2016 13:28
138331 PIMSCreate new users Kaeley & Walker in PIMS Security and
Phaseware4/19/2016 12:01 Resolved Richard Johnson New Hope Judd Harper 5/10/2016 13:27 Judd Harper Medium - 3-7 days 5/10/2016 13:27
138332 Service Desk VPN access 4/19/2016 12:08 Resolved John Peterson St. Louis Park Peter Carlson 4/19/2016 13:39 Peter Carlson Medium - 3-7 days 4/19/2016 13:38
138333 Network Services LOGIS VPN Access Change 4/19/2016 12:40 Resolved Janelle Day LOGIS Joe Rader 5/5/2016 12:09 System Medium - 3-7 days 4/21/2016 8:22
138334 JDE HR/Payroll New ESS user 4/19/2016 12:44 Resolved Jodie Hildestad St. Louis Park 4/19/2016 15:33 Nikki Heinbuch Medium - 3-7 days 4/19/2016 15:34
138335 Service Desk DCC Firewall 4/19/2016 12:51 Resolved John Sutton
Dakota
Communications
Center
4/19/2016 13:07 John Sutton Medium - 3-7 days 4/19/2016 13:14
138336 Systems Group PROBLEM Service Alert Disks is WARNING 4/19/2016 12:52 Resolved Peter Carlson LOGIS Jeff Sibell 4/20/2016 7:53 Jeff Sibell Medium - 3-7 days 4/20/2016 7:53
138337 PIMS Rental Correction Notices to Alternate Address 4/19/2016 13:02 New Jesse Anderson Brooklyn Center Judd Harper 4/19/2016 13:02 System Medium - 3-7 days
138338 JDE Finance Please delete last page - DocuScan 4/19/2016 13:32 Resolved Brandi Aitkin Apple Valley Jill Davis 4/19/2016 14:29 Brandi Aitkin Medium - 3-7 days 4/19/2016 13:35
138339 Network Services Setup static NAT for 3 dispatch workstations access to tsportals 4/19/2016 14:05 Resolved Kevin McNallan Anoka County JLEC Adam Maloney 5/6/2016 7:50 Kevin McNallan Medium - 3-7 days 5/6/2016 7:49
138340 JDE Finance INSIGHT export to Excel 4/19/2016 14:10 Resolved Linda Fink Eagan Dave Schleicher 4/20/2016 14:00 Dave Schleicher Medium - 3-7 days 4/20/2016 14:00
138341 Systems Group Lost connection to MG-Neptune via VPN 4/19/2016 14:19 Resolved Matt Henning Maple Grove Brent Rebischke 5/12/2016 12:03 Brent Rebischke Medium - 3-7 days 5/12/2016 11:33
138342 Network ServicesNeed pricing for SpeechView Standard Licensing on Unity
Connection 4/19/2016 14:35 Resolved Judy Fradenburgh Bloomington Lori Hackett 5/13/2016 14:13 Lori Hackett
Project - no specified
due date5/13/2016 14:14
138343 Utility Billing Change Reading Days Back 4/19/2016 14:38 Resolved Clara Hilger South St. Paul Pam Kummer 4/20/2016 8:04 Pam Kummer Medium - 3-7 days 4/20/2016 8:04
138344 JDE HR/Payroll New Hire ESS Access 4/19/2016 14:47 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 4/19/2016 16:10 Nikki Heinbuch Medium - 3-7 days 4/19/2016 16:13
138345 Service Desk WBL: Service Request 4/19/2016 14:50 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 9:38 Chad Remick Medium - 3-7 days 5/3/2016 9:39
138346 Service Desk WBL: Logis Request 4/19/2016 14:51 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:37 Chad Remick Medium - 3-7 days 5/3/2016 11:37
138347 Infrastructure Group Open Ramsey PD PC to PD Imaging (CJDN) 4/19/2016 15:13 Resolved Shawn Rung Coon Rapids Jude Giron 4/22/2016 13:32 Jude Giron Critical - 1 day 4/22/2016 13:41
138348 JDE Finance Connection to the repository cannot be established error 4/19/2016 15:15Pending Client
ResponseRon Waara Eagan Dave Schleicher 4/20/2016 14:02 Ron Waara Medium - 3-7 days
138349 Service Desk Incorrect forward for caller input 0 4/19/2016 15:17 Resolved Richard Johnson New Hope Joe Rader 4/19/2016 15:19 Joe Rader Medium - 3-7 days 4/19/2016 15:19
138350 Service Desk Phone sidecars 4/19/2016 15:21 Resolved Richard Johnson New Hope Carl Pearson 4/27/2016 16:20 Carl Pearson Medium - 3-7 days 4/27/2016 16:21
138351 Network Services Acrobat Upgrade - Paul 4/19/2016 15:24 Resolved Janelle Day LOGIS Lori Hackett 5/11/2016 14:45 Lori Hackett Medium - 3-7 days 5/11/2016 14:48
138352 Utility Billing Incorrect Serial Number on Letters 4/19/2016 15:26 Escalated Sandra Beecher Woodbury Pam Kummer 5/12/2016 11:38 Sandra Beecher Medium - 3-7 days
138353 Network Services Visio Licenses 4/19/2016 15:27 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 12:07 Lori Hackett Medium - 3-7 days 5/9/2016 12:07
138354 JDE HR/Payroll Sick Taken / Available on Payroll Register 4/19/2016 15:28 Resolved Patti Kent Shakopee Nancy Hilary 4/20/2016 8:32 Patti Kent Medium - 3-7 days 4/20/2016 9:39
138355 JDE HR/Payroll EE 162360 Leave Accruals 4/19/2016 15:30 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 4/19/2016 15:59 Nancy Hilary Medium - 3-7 days
138356Public Safety
DevelopmentProperty Owners in the Mobile Maps 4/19/2016 15:42 Resolved John Nichols LOGIS Michael Simmons 4/21/2016 14:15 Michael Simmons Medium - 3-7 days 4/21/2016 14:15
138357 RecTracLakeville - Deposits set as Standard Fee instead of Deposit-Flat
(VSI Ticket #1261633)4/19/2016 15:42 Resolved Jane Ottum Lakeville Sue Christiansen 4/21/2016 10:54 Sue Christiansen Medium - 3-7 days 4/21/2016 10:54
138358 Utility Billing City of Vadnais Heights 4/19/2016 15:49 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/2/2016 10:56 Jennifer Morse Medium - 3-7 days 5/2/2016 10:56
138360 RecTrac WebTrac photos 4/19/2016 16:20 Resolved Ann Davy Minnetonka Paul Norton 4/20/2016 10:15 Paul Norton Medium - 3-7 days 4/20/2016 10:16
Page 135 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138361 JDE HR/Payroll deduction code 6500 4/19/2016 16:20 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/20/2016 9:01 Nikki Heinbuch Medium - 3-7 days 4/20/2016 10:43
138362 Utility Billing UBUGM Agenda 4/19/2016 16:24 Resolved Sue Virnig Golden Valley Connie Dalsen 4/20/2016 7:45 Connie Dalsen Medium - 3-7 days 4/20/2016 7:45
138363 PIMS Building Permit Preparation 4/19/2016 16:26 Resolved Tom Rosemeier Willmar Judd Harper 5/25/2016 13:58 Judd Harper Medium - 3-7 days 5/25/2016 13:59
138364 JDE HR/Payroll New Hire Ess Set up 4/19/2016 16:41 Resolved Michelle Lindsay Shakopee Nikki Heinbuch 4/20/2016 9:26 Nikki Heinbuch Medium - 3-7 days 4/20/2016 9:26
138365 Network Services Order new media servers 4/19/2016 16:47 Resolved Janelle Day LOGIS Lori Hackett 5/9/2016 15:54 Lori Hackett Medium - 3-7 days 5/9/2016 15:55
138366 Network Services Implement new media servers 4/19/2016 16:49 Resolved Janelle Day LOGIS Scott Crocker 5/10/2016 11:54 Scott Crocker Medium - 3-7 days 5/10/2016 11:54
138367 Service Desk Fwd: voice mail to email 4/20/2016 6:54 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/3/2016 15:02 Peter Carlson Medium - 3-7 days 5/3/2016 15:02
138368 Public Safety CAD 911 Cad Spill 4/20/2016 7:03 Resolved Jeff Dulac Minnetonka Terry Hoium 4/21/2016 9:41 Terry Hoium Critical - 1 day 4/21/2016 9:41
138369 PIMSEvan (New Hope - Solution Builders) Jeff Alger wants access to
FTP folder extension for PIMS4/20/2016 7:16 Resolved Evan Tuon (SB Inc) New Hope Maria Rucke 4/21/2016 10:01 Maria Rucke Medium - 3-7 days 4/21/2016 10:01
138371 Network Services Prep new Media agents using existing hardware 4/20/2016 7:36 Resolved Scott Crocker LOGIS John Paulsen 4/22/2016 15:06 John Paulsen Medium - 3-7 days 4/22/2016 15:06
138372 Infrastructure GroupMake network changes for 2 additional Commvault Media Agent
Servers4/20/2016 8:02 Resolved Scott Crocker LOGIS Virginia Vaske 4/26/2016 14:20 Virginia Vaske Medium - 3-7 days 4/26/2016 14:20
138373 Service Desk PROBLEM Service Alert Disks is WARNING 4/20/2016 8:16 Resolved Peter Carlson LOGIS Scott Crocker 4/28/2016 8:02 Scott Crocker Medium - 3-7 days 4/28/2016 8:03
138374 PIMSNeeded assistance adding users to Employee Codes table and
Security4/20/2016 8:35 Resolved David Fisher Edina Maria Rucke 4/21/2016 10:00 Maria Rucke Medium - 3-7 days 4/21/2016 10:00
138375 PIMS PIMS warnings - local flood risk 4/20/2016 8:42 Resolved Jessica Vanderwerff Wilson Edina Ray Jozwiak 4/29/2016 14:47 Ray Jozwiak Medium - 3-7 days 4/29/2016 14:47
138376 Infrastructure Group Allow access to server replacement 4/20/2016 8:44 Resolved Ethan Cousins Steele County Jack Israel 4/20/2016 13:46 Jack Israel Medium - 3-7 days 4/20/2016 13:46
138377 Utility Billing New password 4/20/2016 8:51 Resolved JoAnn Eagen Farmington Connie Dalsen 4/20/2016 9:00 Connie Dalsen Medium - 3-7 days 4/20/2016 9:00
138378 JDE Finance Hubble Online Resources 4/20/2016 9:19 Resolved John Peterson St. Louis Park Dave Schleicher 4/20/2016 10:07 John Peterson Medium - 3-7 days 4/20/2016 9:52
138379 JDE Finance Forms - Vendor Dropdown list 4/20/2016 9:24 Resolved Jill Davis LOGIS Jill Davis 4/20/2016 10:10 Jill Davis Medium - 3-7 days 4/20/2016 10:10
138380 Special AssessmentsSA - Annual Rollover - Allow a payment date to be up to 90 days
in the past4/20/2016 9:28 In Progress Logis Internal LOGIS Norb Vossen 4/20/2016 10:07 Lonnie Rolf Medium - 3-7 days
138381 PIMS Critical Error in PIMS 4/20/2016 9:30 Resolved Kim Woog South St. Paul Maria Rucke 4/20/2016 14:49 Maria Rucke Medium - 3-7 days 4/20/2016 14:49
138382 JDE HR/Payroll Employee Termination 4/20/2016 9:42 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/20/2016 14:18 Denise Heimerman Medium - 3-7 days 4/20/2016 9:56
138383 Special AssessmentsCreate a new form to process the updates from the county for
the parcels and owners4/20/2016 9:42 In Progress Logis Internal LOGIS Lonnie Rolf 4/20/2016 10:06 Lonnie Rolf Medium - 8-14 days
138384 Utility Billing delete .LINK account 4/20/2016 9:56 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/20/2016 10:08 Connie Dalsen Medium - 3-7 days 4/20/2016 10:08
138385 Service Desk Phone... 4/20/2016 10:04 Resolved Carol Sorensen New Hope Joe Rader 4/20/2016 10:23 Joe Rader Medium - 3-7 days 4/20/2016 10:23
138386 Infrastructure Group Infrastructure work for new WBL AD/DNS server 4/20/2016 10:09 Resolved Don Rambow White Bear Lake Virginia Vaske 5/17/2016 8:50 Brent Rebischke High - 2 days 5/18/2016 14:43
138387 Public Safety MobilesPLEASE RESUBMIT THIS CITATION FW: Citation Rejected By
Court: 2718162011044/20/2016 10:12 Resolved PSRecords Richfield Jason Ehlers 4/20/2016 10:52 Jason Ehlers Critical - 1 day 4/20/2016 10:52
138388 Infrastructure Group Open White Bear Lake access to Commvault 4/20/2016 10:14 Resolved Scott Crocker LOGIS Virginia Vaske 5/2/2016 13:30 Virginia Vaske Medium - 3-7 days 5/2/2016 13:35
138389 JDE HR/Payroll Removal of ESS access for termed employees 4/20/2016 10:16 Resolved Gina Dwyer Eagan Nikki Heinbuch 4/20/2016 10:39 Nikki Heinbuch Medium - 3-7 days 4/20/2016 10:39
138390 JDE HR/Payroll interims 4/20/2016 10:17 Resolved Greg Moeller Crystal Nikki Heinbuch 4/20/2016 10:31 Greg Moeller Medium - 3-7 days 4/20/2016 10:30
138391 Service Desk Temp password expired 4/20/2016 10:21 Resolved Karl Willers Faribault Peter Carlson 4/20/2016 10:32 Karl Willers Medium - 3-7 days 4/20/2016 10:23
138392 PIMS PIMS Frozen - Changing permit definition 4/20/2016 10:37 Client to Test Katie Bisek Edina Lonnie Rolf 4/29/2016 15:14 Lonnie Rolf Medium - 3-7 days
138393 JDE Finance Hubble for Finance Director 4/20/2016 10:38 Resolved Rachel Romansky Shakopee Dave Schleicher 4/20/2016 11:55 Rachel Romansky Medium - 3-7 days 4/20/2016 14:00
138394 Infrastructure GroupMark can't not call the service desk 2662 number from his desk
phone4/20/2016 11:10 Resolved Mark Holm Eagan Jude Giron 5/10/2016 15:11 Mark Holm Medium - 3-7 days 5/10/2016 14:32
138395 Public Safety Mobiles Richfield Citation 271816200665 4/20/2016 11:11 Resolved Natalie Johnson Richfield Jason Ehlers 5/3/2016 16:43 Jason Ehlers Medium - 3-7 days 5/3/2016 16:43
138396 RecTrac Creating New Codes - Cloning 4/20/2016 11:14Pending Vendor
ResponseSheila Van Sloun Golden Valley Paul Norton 4/27/2016 9:38 Rob Coli Medium - 3-7 days
138397 JDE HR/Payroll Terminate ESS Employees 4/20/2016 11:18 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/20/2016 11:24 Nikki Heinbuch Medium - 3-7 days 4/20/2016 11:24
138398 RecTrac FW: hoop 4/20/2016 11:21 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/4/2016 9:51 Paul Norton Medium - 3-7 days 5/4/2016 9:51
138399 Network Services BCA/CJIS Physical Protection 4/20/2016 11:25 Resolved Jason Fredrickson Ramsey Dimitrios Hilton 4/25/2016 7:24 Dimitrios Hilton Medium - 3-7 days 4/25/2016 7:24
138400 RecTracBrooklyn Center - Reverse Payment for POS receipt #4536 (VSI
Ticket #1262003)4/20/2016 11:45 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/9/2016 10:08 Sue Christiansen Medium - 3-7 days 5/9/2016 10:08
138401 JDE HR/Payroll Electronic log ins 4/20/2016 11:48 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/20/2016 12:11 Nikki Heinbuch Medium - 3-7 days 4/20/2016 13:21
138402 Systems Group JDE *.ini files 4/20/2016 12:13 Resolved Nancy Hilary LOGIS John Paulsen 4/21/2016 14:37 John Paulsen Medium - 3-7 days 4/27/2016 9:44
138403 Infrastructure Group RI - New WAP for Electronic Election Poll Books 4/20/2016 12:21 Resolved Sally Morton Richfield Jason Stickler 5/26/2016 12:19 Jason Stickler Medium - 8-14 days 5/26/2016 12:19
138404 Network Services 9.2 workstation lo-jde92-test3 - Library Load Failed 4/20/2016 12:29 Resolved Nancy Hilary LOGIS Nolan Little 4/25/2016 7:27 Nolan Little Medium - 3-7 days 4/25/2016 7:27
Page 136 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138405 JDE HR/Payroll ESS Capabilities 4/20/2016 12:33 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 4/20/2016 12:41 Nancy Hilary Medium - 3-7 days 4/21/2016 11:40
138406 RecTracHow does Rec staff correct errors PRIOR TO creating a daily
upload file?4/20/2016 12:56
Pending Client
ResponseBeth Simonsen Crystal Sue Christiansen 4/22/2016 16:37 Sue Christiansen Medium - 3-7 days
138407 Public Safety CAD add new computer name for TritTech CAD access 4/20/2016 12:56 Resolved Craig Beers Minnetonka Terry Hoium 4/21/2016 22:51 Terry Hoium Medium - 3-7 days 4/21/2016 22:51
138408 Service Desk A/P Check Run 4/20/2016 12:59 Resolved George Gombos LOGIS Joe Rader 4/20/2016 13:17 Joe Rader Medium - 3-7 days 4/20/2016 13:18
138409 Service Desk WBL: Logis Computer Maintenance 4/20/2016 12:59 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 9:40 Chad Remick Medium - 3-7 days 5/3/2016 9:40
138411 JDE HR/Payroll ESS Username and password 4/20/2016 13:04 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/20/2016 13:13 Nikki Heinbuch Medium - 3-7 days 4/20/2016 13:21
138412 JDE Finance FW: Insight / Hubble Login Error 4/20/2016 13:39 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/21/2016 9:21 Tammy Wilson Medium - 3-7 days 4/21/2016 9:47
138413 Network Services 819 router at CL cellular issues 4/20/2016 14:00 Resolved Tom Venables Burnsville Adam Maloney 5/12/2016 9:52 Adam Maloney Medium - 3-7 days 5/12/2016 9:52
138414 Service Desk Jessica Bendzick Account 4/20/2016 14:05 Resolved John Borger Steele County Joe Rader 4/20/2016 14:11 Joe Rader Medium - 3-7 days 4/20/2016 14:11
138415Public Safety
Development
NCIC query returns not coming into FBR for Maple Grove -
PROBLEM OCCURS AFTER WINDOWS UPDATES4/20/2016 14:10 Resolved Keith Terlinden Maple Grove Matt O'Brien 4/29/2016 10:44 Matt O'Brien Medium - 3-7 days 4/29/2016 10:44
138416 Service Desk Restore 4/20/2016 14:12 Resolved Jill Davis LOGIS Joe Rader 4/20/2016 14:46 Joe Rader Medium - 3-7 days 4/20/2016 14:47
138417 Infrastructure Group Access Between Adaxes and DMZ AD Controllers 4/20/2016 14:13 Resolved Carl Pearson LOGIS Vu Pham 4/21/2016 8:04 Vu Pham Medium - 3-7 days 4/21/2016 8:04
138418 JDE HR/Payroll New Employee - Van Hercke 4/20/2016 14:16 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/20/2016 14:43 Denise Heimerman Medium - 3-7 days 4/20/2016 14:28
138419 RecTrac Golden Valley: Shelter Rental Deposits; VSI Ticket #1267638 4/20/2016 14:25 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/6/2016 10:33 Paul Norton Medium - 3-7 days 5/4/2016 11:47
138420 Service Desk Account disabled 4/20/2016 14:26 Resolved John Borger Steele County Joe Rader 4/20/2016 14:46 Joe Rader Medium - 3-7 days 4/20/2016 14:46
138421 Public Safety Records LOGIS login help 4/20/2016 14:37 Resolved Bendzick, Jessica Steele County John Rogers 4/20/2016 14:54 John Rogers Medium - 3-7 days 4/20/2016 14:54
138422 JDE HR/Payroll RE: Leave Accrual EE 112986 Vacation 4/20/2016 14:46 Resolved Cindy Nelson Ramsey Nikki Heinbuch 4/20/2016 15:08 Nikki Heinbuch Medium - 3-7 days 4/20/2016 15:11
138423 Systems Group Service Alert services is CRITICAL 4/20/2016 14:56 Resolved Nagios XI LOGIS John Paulsen 5/5/2016 8:49 John Paulsen Medium - 3-7 days 5/5/2016 8:49
138425 JDE Finance RE: Tungsten 4/20/2016 15:04 In Progress Lisa Reiten Apple Valley Jill Davis 4/21/2016 10:32 Lisa Reiten Medium - 3-7 days
138427 Public Safety General TriTech CAD 4/20/2016 15:16 Resolved Katie Parranto Lakeville Terry Hoium 4/20/2016 15:34 Katie Parranto Medium - 3-7 days 4/20/2016 15:33
138428 Network Services Phone at IA went off-line 4/20/2016 15:16 Resolved John Holter Richfield Adam Maloney 4/26/2016 7:52 Adam Maloney Medium - 3-7 days 4/26/2016 7:52
138429 JDE HR/Payroll Errors in payroll journal 4/20/2016 15:23 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/21/2016 16:26 Nikki Heinbuch Medium - 3-7 days 4/22/2016 15:27
138430 JDE HR/Payroll new employees in ESS 4/20/2016 15:27 Resolved Shari Rains New Hope Nikki Heinbuch 4/20/2016 16:28 Nikki Heinbuch Medium - 3-7 days 4/20/2016 16:29
138431 Public Safety General token setup for Aleck Williams 4/20/2016 15:28 New Tracy Vener West St. Paul 4/21/2016 8:22 Jason Ehlers Medium - 3-7 days
138432 GISconfiguring gis web adapter in DMZ for use with AGOL and
internal gis server4/20/2016 15:31 Resolved Chris Jensen Coon Rapids Ben Verbick 4/25/2016 7:30 Chris Jensen Medium - 3-7 days 4/25/2016 7:30
138433 Utility Billing AR Transfer question 4/20/2016 15:41 Resolved JoAnn Eagen Farmington Connie Dalsen 4/21/2016 11:05 JoAnn Eagen Medium - 3-7 days 4/21/2016 9:44
138434 JDE HR/Payroll Missing F08042 DSI Records 4/20/2016 16:04 New Nancy Hilary LOGIS Nancy Hilary 4/20/2016 16:04 Nancy Hilary Medium - 3-7 days
138435 Network Services JDE UBE Log Needed 4/21/2016 6:32 Resolved Nancy Hilary LOGIS Nolan Little 4/25/2016 11:00 Nolan Little Medium - 3-7 days 4/25/2016 11:00
138436 Utility Billing CIS: New User profiles needed 4/21/2016 7:41Pending Client
ResponseRichard Johnson New Hope Pam Kummer 4/22/2016 10:13 Connie Dalsen Medium - 3-7 days
138437 Network Services Cirix/ Reset 4/21/2016 7:44 Resolved Lynn Vasquez Eagan Peter Carlson 4/21/2016 10:28 Peter Carlson Medium - 3-7 days 4/21/2016 10:28
138438 JDE HR/Payroll ESS Access - Collins 4/21/2016 7:45 Resolved Denise Heimerman Minnetonka Dave Schleicher 4/21/2016 7:54 Denise Heimerman Medium - 3-7 days 4/21/2016 7:53
138439 Infrastructure Group Allow Rosemount Police Mobiles to TriTech Environment 4/21/2016 8:07 Resolved John Nichols LOGIS John Wondra 5/4/2016 9:24 John Wondra Medium - 3-7 days 5/4/2016 9:24
138440 RecTrac FW: (For Ref 131931) St. Louis Park Incorrect Revenue Problem 4/21/2016 8:10 Resolved Darla Monson St. Louis Park Sue Christiansen 4/21/2016 8:21 Sue Christiansen Medium - 3-7 days 4/21/2016 8:21
138441 Network Services Create AD account 4/21/2016 8:13 Resolved Pam Kummer LOGIS Joe Rader 4/21/2016 13:34 Joe Rader Medium - 3-7 days 4/21/2016 13:34
138442 Service Desk Token reset 4/21/2016 8:22 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 4/21/2016 9:11 Stephanie Mellesmoen High - 2 days 4/21/2016 8:52
138443 JDE Finance Tungsten - PID 18530 4/21/2016 8:52 Resolved Lisa Reiten Apple Valley Jill Davis 4/26/2016 9:55 Lisa Reiten Medium - 3-7 days 4/26/2016 9:33
138444 Systems Group Fwd: FBR Training Site 4/21/2016 8:54 Resolved Jayson Solberg Rosemount Jeff Sibell 5/24/2016 7:40 Jeff Sibell Medium - 3-7 days 5/24/2016 7:40
138446 JDE HR/Payroll Security Report 4/21/2016 9:12 Resolved Renee Korts Maple Grove Nikki Heinbuch 4/21/2016 9:18 Nikki Heinbuch Medium - 3-7 days 4/21/2016 9:18
138447 Infrastructure Group Would like a new wireless vlan added to City Center 4/21/2016 9:17 Resolved Roger Anderson Hutchinson John Wondra 5/2/2016 9:33 Roger Anderson Medium - 3-7 days 5/2/2016 9:33
138448 JDE HR/Payroll Leave plan removal, EE 117485 4/21/2016 9:35 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/21/2016 11:34 Eve Lomaistro Medium - 3-7 days 4/21/2016 11:38
138449 RecTrac Maple Grove - POS terminals freezing (VSI Ticket #1262609) 4/21/2016 9:51Pending Client
ResponseLisa Jost Maple Grove Sue Christiansen 5/4/2016 10:05 Lisa Jost Medium - 3-7 days
138450 Service Desk New Email address 4/21/2016 10:24 Resolved Jill Davis LOGIS Peter Carlson 4/21/2016 10:41 Peter Carlson Medium - 3-7 days 4/21/2016 10:41
138451 Service Desk Order USB Flash drives 4/21/2016 10:27 Resolved Janelle Day LOGIS Joe Rader 4/28/2016 15:25 Joe Rader Medium - 3-7 days 4/28/2016 15:25
138452 Special AssessmentsIssue with date range validations on Daily Interest Calculator
form4/21/2016 10:34 New Kelly Peterson Rochester Norb Vossen 5/2/2016 13:54 Rob Lilly High - 2 days
138453 Infrastructure Group JLEC DMZ to SQL Sever Access 4/21/2016 10:40 Resolved George Jensen Anoka County JLEC Adam Maloney 5/26/2016 9:06 Adam Maloney Medium - 3-7 days 5/26/2016 9:06
Page 137 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138454 Infrastructure GroupLA - configure Layer 3 and convert existing ASA to new
equipment4/21/2016 10:42 Resolved Trevor Stewart Lakeville John Wondra 5/17/2016 7:45 John Wondra Medium - 3-7 days 5/17/2016 7:45
138455 Infrastructure Group JLEC VPN Access to RMS Query Website 4/21/2016 10:50 In Progress George Jensen Anoka County JLEC Adam Maloney 5/2/2016 16:07 Adam Maloney Medium - 3-7 days
138456 Network ServicesShawn is having issues getting into the vSphere replication
appliance4/21/2016 10:54
Pending
MiscellaneousShawn Rung Coon Rapids Brian Peterson 5/23/2016 14:32 Brian Peterson Medium - 3-7 days
138457 Service Desk FOB account 4/21/2016 10:58 Resolved John Peterson St. Louis Park Joe Rader 4/21/2016 11:52 Joe Rader Medium - 3-7 days 4/21/2016 11:52
138458 JDE Finance Credits 4/21/2016 11:04 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 16:35 JoAnn Eagen Medium - 3-7 days 4/28/2016 7:09
138459 Service Desk Restore of NH PIMS into TR PIMS 4/21/2016 11:07 Resolved Jane Watje LOGIS Peter Carlson 4/22/2016 16:21 Judd Harper Medium - 3-7 days 4/22/2016 16:21
138460 Service Desk Restore of NH PDS into TR PDS 4/21/2016 11:09 Resolved Jane Watje LOGIS Peter Carlson 4/22/2016 16:22 Judd Harper Medium - 3-7 days 4/22/2016 16:22
138462 Special AssessmentsConverted payments for year zero need to be changed from
Misc Payment to Partial Payment4/21/2016 11:25 Resolved Kelly Peterson Rochester Ray Jozwiak 4/21/2016 11:35 Lonnie Rolf Medium - 3-7 days 4/21/2016 11:35
138463 JDE HR/Payroll New Employees - Various 4/21/2016 11:30 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/21/2016 12:48 Denise Heimerman Medium - 3-7 days 4/21/2016 12:12
138464 PIMSCreate new PIMS user Drew Ingvalson in Security and
Phaseware.4/21/2016 11:41 Resolved Noel Westphal Minnetonka Judd Harper 5/12/2016 13:09 Judd Harper Medium - 3-7 days 5/12/2016 13:09
138465 Utility Billing FW: ACH files 4/21/2016 11:43 Resolved Fiona Golden Minnetonka Pam Kummer 4/25/2016 7:21 Pam Kummer Medium - 3-7 days 4/25/2016 7:21
138466 JDE HR/Payroll RE: PERA GASB 68 4/21/2016 11:45Pending Client
ResponseCarrie Person Edina Nancy Hilary 4/22/2016 7:51 Nancy Hilary Medium - 3-7 days
138467 JDE HR/Payroll Work comp code 4/21/2016 12:00 Resolved Shari Rains New Hope Nikki Heinbuch 4/21/2016 12:05 Shari Rains Medium - 3-7 days 4/21/2016 12:47
138468 Infrastructure Group LA - Configure Firepower on VM and ASAs 4/21/2016 12:12Pending Client
ResponseTrevor Stewart Lakeville Virginia Vaske 5/20/2016 9:00 Virginia Vaske Medium - 3-7 days
138470 Service Desk WBL: Logis Computer Maintenance 4/21/2016 12:19 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 9:24 Chad Remick Medium - 3-7 days 5/3/2016 9:24
138471 JDE HR/Payroll New EE Personal Leave 4/21/2016 12:19 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/21/2016 12:56 Eve Lomaistro Medium - 3-7 days 4/22/2016 16:11
138472 JDE Finance Comment/question on CR screen 4/21/2016 13:13 Resolved Angie McIntire Ramsey Jill Davis 4/21/2016 13:48 Jill Davis Medium - 3-7 days 4/22/2016 12:53
138473 Public Safety General New Rice Co Water Patrol officers 4/21/2016 13:24 New Karen WhittakerRice/Steele
Consolidated PSAP4/25/2016 16:09 Jason Ehlers Medium - 3-7 days
138474 JDE HR/Payroll New ESS employee 4/21/2016 13:35 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/21/2016 14:00 Nikki Heinbuch Medium - 3-7 days 4/21/2016 14:01
138475 JDE HR/Payroll new hire rehire setup for ess accrual and time entry ....thanks!!!! 4/21/2016 13:50 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/22/2016 11:41 Julie Nowlan Medium - 3-7 days 4/22/2016 11:37
138477 PIMS Problem with Connecting to PIMS - Error Message 4/21/2016 13:57 Resolved Brian WeidemannMetropolitan
Airports CommissionJudd Harper 4/22/2016 9:47 Judd Harper Medium - 3-7 days 4/22/2016 9:06
138478 JDE HR/Payroll New ESS employees 4/21/2016 14:09 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/21/2016 15:49 Nikki Heinbuch Medium - 3-7 days 4/21/2016 15:54
138479 Network Services Configure PCI VLAN on edclc-as1 port 8 4/21/2016 14:38 Resolved Jesse Meyer-Ruud Edina Adam Maloney 4/29/2016 12:19 Adam Maloney Medium - 3-7 days 4/29/2016 12:19
138480 Infrastructure Group Change open wifi name 4/21/2016 14:39 Resolved Marco Padilla New Hope Virginia Vaske 4/26/2016 16:07 Virginia Vaske Medium - 3-7 days 4/26/2016 16:29
138481 Network Services Email Issue 4/21/2016 14:51 Resolved Don Rambow White Bear Lake Chad Remick 4/21/2016 15:45 Chad Remick Medium - 3-7 days 4/22/2016 8:26
138482 Utility Billing WAV Comparison 4/21/2016 14:59 Resolved Amy Dierkhising Maple Grove Connie Dalsen 4/21/2016 15:31 Connie Dalsen Medium - 3-7 days 4/21/2016 15:31
138483 Network Services Fire access to LO TriTech for Training 4/21/2016 15:01 Resolved Mike O'Neill Burnsville Adam Maloney 5/13/2016 13:26 Adam Maloney Medium - 3-7 days 5/13/2016 13:26
138484 Infrastructure Group Liquor POS VLAN Change 4/21/2016 15:25 Resolved Patty Hartwig Brooklyn Center Adam Maloney 5/18/2016 13:39 Adam Maloney Medium - 3-7 days 5/18/2016 13:39
138485 Utility Billing Delete infinity.link account please 4/21/2016 15:26 Resolved Gail Ripley Apple Valley Connie Dalsen 4/21/2016 15:33 Gail Ripley Medium - 3-7 days 4/21/2016 15:31
138487 Infrastructure Group Update switchport vlan 4/21/2016 16:17 Resolved Scott Heddle St. Louis Park Adam Maloney 4/25/2016 16:13 Adam Maloney Medium - 3-7 days 4/25/2016 16:13
138488 Service Desk Cisco 7962 Handsets 4/21/2016 16:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/21/2016 16:28 Patty Hartwig Medium - 3-7 days 4/22/2016 7:05
138489 Service Desk Eden Prairie Token Replacement 4/21/2016 16:19 Resolved Ryan Higgins Eden Prairie Peter Carlson 4/22/2016 8:40 Ryan Higgins Medium - 3-7 days 4/22/2016 8:34
138490 Public Safety Records Cannot connect to FBR production 4/21/2016 16:25 Resolved Stephanie Mellesmoen Apple Valley Matt O'Brien 5/2/2016 10:05 Matt O'Brien High - 2 days 5/2/2016 10:05
138491 JDE HR/Payroll Work compensation 4/21/2016 17:32 Resolved Larry Jacobson Robbinsdale Nikki Heinbuch 4/27/2016 16:25 Nikki Heinbuch Medium - 3-7 days 4/27/2016 16:27
138494 Infrastructure Group Fire mobiles for tritech 4/22/2016 6:49 Resolved Jayson Solberg Rosemount Jack Israel 4/25/2016 10:02 Jack Israel Medium - 3-7 days 4/27/2016 12:15
138495 JDE HR/Payroll locked out of time card 4/22/2016 6:50 Resolved Lynn Olson Edina Nikki Heinbuch 4/22/2016 7:53 Nikki Heinbuch Medium - 3-7 days 4/22/2016 7:53
138496 Public Safety General Robbinsdale PD - Monthly rental report - New rental address 4/22/2016 7:02 Resolved Andrea Faue Robbinsdale John Rogers 4/22/2016 16:06 John Rogers Medium - 3-7 days 4/22/2016 16:06
138497 Systems Group PROBLEM Service Alert Disks is WARNING 4/22/2016 7:07 Resolved Nagios XI LOGIS Jeff Sibell 4/26/2016 8:46 Jeff Sibell Medium - 3-7 days 4/26/2016 8:46
138498 Systems Group PROBLEM Service Alert disks is WARNING 4/22/2016 7:07 Resolved Nagios XI LOGIS John Paulsen 4/22/2016 15:17 John Paulsen Medium - 3-7 days 4/22/2016 15:17
138499 Service Desk New Employee (PIMS, CITRIX, VPN, Soft token) 4/22/2016 7:46 Resolved John Peterson St. Louis Park Peter Carlson 4/22/2016 9:23 John Peterson Medium - 3-7 days 4/22/2016 14:33
138500 Network Services Refresh CR TEST Database 4/22/2016 8:10 Resolved Connie Dalsen LOGIS Jeff Sibell 4/25/2016 9:47 Jeff Sibell Medium - 3-7 days 4/25/2016 9:47
138501 Utility Billing Refresh of CR TEST Database - Testing of New Rates 4/22/2016 8:19 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/22/2016 13:14 Connie Dalsen Medium - 3-7 days 4/22/2016 13:10
Page 138 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138502 Tracker Admin Tracker setup for new NS employee Robert Schlick by May 11 4/22/2016 8:24 Resolved Janelle Day LOGIS Sue Christiansen 5/11/2016 8:42 Sue Christiansen Medium - 3-7 days 5/11/2016 8:42
138503 Network Services Supply Room Printer Issue 4/22/2016 8:26 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:40 Chad Remick Medium - 3-7 days 5/3/2016 11:40
138504 Tracker Admin Tracker setup for new NS employee Robert Haight by May 2 4/22/2016 8:26 Resolved Janelle Day LOGIS Sue Christiansen 4/29/2016 11:41 Sue Christiansen Medium - 3-7 days 4/29/2016 11:41
138505 RecTrac Live to Demo 4/22/2016 8:28 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/22/2016 9:24 Paul Norton Medium - 3-7 days 4/22/2016 9:24
138506 Tracker Admin Tracker Setup for Sena Dahl (Public Safety) by May 2 4/22/2016 8:30 Resolved Tom Folie LOGIS Sue Christiansen 5/11/2016 8:02 Sue Christiansen Medium - 3-7 days 5/11/2016 8:02
138507 JDE Finance AR question 4/22/2016 8:31 Resolved Carol Gass New Hope Jill Davis 4/22/2016 9:31 Carol Gass Medium - 3-7 days 4/22/2016 10:06
138508 JDE Finance Wrong GL date on Cash Receipt Batch #31857 4/22/2016 8:32 Resolved Brenda Treiber Crystal Jill Davis 4/26/2016 8:38 Jill Davis Critical - 1 day 4/26/2016 8:38
138509 JDE Finance Tungsten Approval inbox - Jeremy Pire 4/22/2016 8:33 Resolved Jeremy Pire Farmington Jill Davis 4/22/2016 8:43 Jill Davis Medium - 3-7 days 4/22/2016 8:43
138510 Tracker AdminLO-PHASEWARE - clean up server so it can be migrated to
virtual environment4/22/2016 8:45
Pending Client
ResponseScott Crocker LOGIS Sue Christiansen 4/26/2016 11:56 Sue Christiansen Medium - 3-7 days
138511 Utility Billing need ub batch deleted 4/22/2016 8:52 Resolved Janice Stang Maple Grove Pat Lindquist 4/22/2016 13:12 Pat Lindquist Medium - 3-7 days 4/22/2016 13:12
138512 Public Safety CAD Request for Open Query activity for subject 4/22/2016 8:58 Resolved Cheryl Pritzlaff
Dakota
Communications
Center
Matt O'Brien 4/22/2016 9:34 Cheryl Pritzlaff Medium - 3-7 days 4/22/2016 9:32
138513 Service Desk Kevin Sundberg 4/22/2016 9:06 Resolved Dave Schleicher LOGIS Peter Carlson 4/29/2016 10:51 Dave Schleicher Medium - 3-7 days 4/29/2016 8:25
138514 Infrastructure Group Add route for DMZ traffic 4/22/2016 9:06 Resolved Jeff Dulac Minnetonka Jason Stickler 4/26/2016 8:29 Jason Stickler Medium - 3-7 days 4/26/2016 8:29
138515 Tracker Admin Tracker Setup for Kevin Sundberg (JDE) by 4/28/16 4/22/2016 9:09 Resolved Dave Schleicher LOGIS Sue Christiansen 4/27/2016 15:09 Sue Christiansen Medium - 3-7 days 4/27/2016 15:09
138516 JDE HR/Payroll FW: Covered payroll report example 4/22/2016 9:10 Resolved Carrie Person Edina Nikki Heinbuch 4/25/2016 10:31 Nikki Heinbuch Medium - 3-7 days 4/29/2016 10:51
138517 Infrastructure GroupConfigure SIP analog configuration for Video Conferencing
system4/22/2016 9:11
Pending Client
ResponseKyle Johannes Bloomington Jude Giron 4/22/2016 11:08 Jude Giron Medium - 3-7 days
138519 JDE Finance Tung - Make a field editable 4/22/2016 9:18 Resolved Lisa Reiten Apple Valley Jill Davis 4/22/2016 9:27 Lisa Reiten Medium - 3-7 days 4/22/2016 9:21
138520 Network Services Purchase a License for Third Party SIP device 4/22/2016 9:19 Pending Equipment Kyle Johannes Bloomington Lori Hackett 5/9/2016 15:30 Lori Hackett Medium - 3-7 days
138521 Network ServicesNew external email contact for Minnetonka to GAL & LO PIMS
Users Dist. Group 4/22/2016 9:31 Resolved Judd Harper LOGIS Peter Carlson 4/22/2016 10:04 Peter Carlson Medium - 3-7 days 4/22/2016 10:04
138522 Service Desk WSUSexclusion for RO Liquor POS workstations 4/22/2016 9:34 Resolved Dean Busch Robbinsdale Peter Carlson 4/22/2016 9:52 Peter Carlson Medium - 3-7 days 4/22/2016 9:52
138523 JDE HR/Payroll New ESS User 4/22/2016 9:41 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/22/2016 13:06 Nikki Heinbuch Medium - 3-7 days 4/22/2016 13:06
138524Public Safety
DevelopmentRequest list of web URLs for Tritech system 4/22/2016 9:51 Resolved Nathan Bang Apple Valley Matt O'Brien 4/26/2016 15:27 Matt O'Brien Medium - 3-7 days 4/26/2016 15:27
138525 Public Safety General Kenda Wubben # 3545 4/22/2016 9:52 Resolved Pulkrabek, Julie Rosemount John Rogers 4/22/2016 15:48 John Rogers Medium - 3-7 days 4/22/2016 15:48
138526 RecTracLakeville Heritage Center: Rosemary's Card Printing Issue - VSI
Ticket #12626754/22/2016 9:53 Client to Test Stefan Bakken Lakeville Sue Christiansen 5/24/2016 12:20 Sue Christiansen Medium - 3-7 days
138527 Systems Group Friendly URL for CAD Browser in Training 4/22/2016 10:10 Resolved Matt O'Brien LOGIS Jeff Sibell 4/26/2016 7:17 Kevin Pikkaraine Medium - 3-7 days 4/26/2016 7:17
138528 Utility BillingRemove 00091150-0662102700 Thomas Siebold from Infinity.
Thank you,4/22/2016 10:27 Resolved Carol Mehlhaff Lakeville Connie Dalsen 4/22/2016 10:31 Connie Dalsen Medium - 3-7 days 4/22/2016 10:31
138529 Infrastructure Group Open port from SL-video to AD servers 4/22/2016 10:29 Resolved Nikki Farrow St. Louis Park Virginia Vaske 4/29/2016 12:52 Virginia Vaske Medium - 3-7 days 4/29/2016 12:52
138530 Utility Billing Payment question 4/22/2016 10:43 Resolved Jennifer Morse White Bear Lake Connie Dalsen 4/22/2016 11:19 Connie Dalsen Medium - 3-7 days 4/22/2016 11:07
138531 Service Desk RE: PROBLEM Service Alert Automatic Services is CRITICAL 4/22/2016 11:00 Resolved George Jensen Anoka County JLEC Joe Rader 5/5/2016 10:50 Joe Rader Medium - 3-7 days 5/5/2016 10:50
138532 JDE HR/Payroll WBL - Open Enrollment 4/22/2016 11:02 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/22/2016 16:03 Nikki Heinbuch Medium - 3-7 days 4/22/2016 16:06
138533 RecTracMaple Grove: single membership shows up as duplicate
membership when scanning T.Lohstreter; VSI Ticket #12627974/22/2016 11:07 Resolved Lisa Jost Maple Grove Paul Norton 4/26/2016 12:01 Lisa Jost Medium - 3-7 days 4/26/2016 11:54
138534 JDE Finance Insight budget question 4/22/2016 11:18 Resolved Carol Gass New Hope Dave Schleicher 4/27/2016 16:26 Carol Gass Medium - 3-7 days 4/28/2016 7:32
138535 Utility Billing Aged Readings in Manual Reading Entry 4/22/2016 11:22 In Progress Barbara Virum St. Louis Park Pat Lindquist 4/22/2016 11:22 System Medium - 3-7 days
138536 Public Safety General BCPD user removal: K.Carlson 4/22/2016 11:36 New Brian Loots Brooklyn Center 4/22/2016 14:23 Tom Folie Medium - 8-14 days
138537 Utility Billing UB bills are calculating garbage incorrectly - City of Farmington 4/22/2016 12:04 Resolved Robin Hanson Farmington Pam Kummer 5/19/2016 11:30 Pam Kummer Medium - 3-7 days 5/19/2016 11:30
138539 Property Data HS FTP for Mtka 4/22/2016 12:07 Resolved Denise Ostlund Minnetonka Sue Christiansen 4/22/2016 13:47 Norb Vossen Medium - 3-7 days 4/22/2016 13:47
138540 Infrastructure Group Aware call recording not sending recording when done 4/22/2016 12:27 Resolved Mark Holm Eagan Jason Stickler 4/26/2016 12:53 Jason Stickler Critical - 1 day 4/26/2016 12:53
138541 Infrastructure Group Problem at Osseo 4/22/2016 12:58 Resolved Shawn Christie NWCT Vu Pham 4/25/2016 8:47 Vu Pham High - 2 days 4/25/2016 8:20
138542 Service Desk WBL: CryptoLocker Engineering Incident 4/22/2016 13:01 Resolved Don Rambow White Bear Lake Chad Remick 4/22/2016 17:09 Chad Remick Medium - 3-7 days 5/3/2016 9:53
138543 JDE HR/Payroll New ESS User 4/22/2016 13:11 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/22/2016 13:34 Nikki Heinbuch Medium - 3-7 days 4/22/2016 13:36
138544 Network ServicesReview Public/General Phones that have DID assigned to them
and reassign DN's to them4/22/2016 13:18 Resolved Ian Hardie South St. Paul Carl Pearson 5/16/2016 15:56 Carl Pearson Medium - 8-14 days 5/16/2016 16:30
Page 139 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138545 RecTrac Duplicate family member 4/22/2016 13:32 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/26/2016 11:43 Paul Norton Medium - 3-7 days 4/26/2016 11:43
138547 Infrastructure GroupTraining Support Desk on Video Conferencing System and
Identify who will have the CMR Hybrid Integration4/22/2016 13:50 New Jude Giron LOGIS Jude Giron Medium - 8-14 days
138548 RecTrac Cash report needed 4/22/2016 13:53Pending Client
ResponseSheila Van Sloun Golden Valley Paul Norton 4/26/2016 10:13 Sheila Van Sloun Medium - 3-7 days
138550 Service Desk Refresher Training on the Phone System functions 4/22/2016 14:01Pending Client
ResponseRichard Johnson New Hope Scott Crocker 5/25/2016 15:23 Scott Crocker
Project - no specified
due date
138551 Service Desk New VPN account 4/22/2016 14:01 Resolved Tracy Vener West St. Paul Peter Carlson 4/22/2016 14:42 Peter Carlson Medium - 3-7 days 4/25/2016 7:20
138552 Service Desk Setup Department Templates for new 8800 series phones 4/22/2016 14:08 In Progress Beth Yurchisin Golden Valley Scott Crocker 5/10/2016 13:41 Jude GironProject - no specified
due date
138553 Infrastructure Group Setup Golden Valley Staff to use Cisco Jabber 4/22/2016 14:10 Resolved Beth Yurchisin Golden Valley Jude Giron 5/23/2016 15:31 Beth YurchisinProject - no specified
due date5/23/2016 15:33
138554 JDE Finance Park & Recreations Director Tungsten 4/22/2016 14:19 Resolved Sheri Robertson Maple Grove Jill Davis 5/5/2016 10:35 Sheri Robertson Medium - 3-7 days 5/5/2016 10:36
138555 Network Services BU needs host removed from ASA shun list 4/22/2016 14:20 Resolved John Sydness Burnsville Adam Maloney 4/22/2016 14:24 Adam Maloney Medium - 3-7 days 4/22/2016 14:24
138556 Infrastructure Group Add certificate for Minnetonka Firewall 4/22/2016 14:24 Client to Test Jeff Dulac Minnetonka Vu Pham 5/19/2016 9:56 Vu Pham Medium - 3-7 days
138557 Service Desk Change Email Address Suffixes For City of CY 4/22/2016 14:30 Resolved Pat Lindquist LOGIS Peter Carlson 4/25/2016 8:09 Peter Carlson Medium - 3-7 days 4/25/2016 8:09
138558 Network Services PO for MS and VMware Licenses 4/22/2016 15:09 Pending Equipment Sally Morton Richfield Lori Hackett 5/26/2016 13:09 Lori Hackett Medium - 3-7 days
138559 JDE Finance PID NUMBER DELETE 4/22/2016 15:26 Resolved JoAnn Eagen Farmington Jill Davis 4/22/2016 15:49 Robin Hanson Medium - 3-7 days 4/22/2016 15:48
138560 Service Desk PIMS redirected restore 4/22/2016 15:26 Resolved Maria Rucke LOGIS Scott Crocker 4/25/2016 7:57 Scott Crocker Medium - 3-7 days 4/25/2016 7:57
138561 Network Services Order Microsoft Step Up DataCenter License - Richfield 4/22/2016 15:26 Resolved Janelle Day LOGIS Lori Hackett 4/25/2016 10:21 Lori Hackett Medium - 3-7 days 4/25/2016 10:22
138562 Service Desk PDS redirected restore 4/22/2016 15:27 Resolved Maria Rucke LOGIS Scott Crocker 4/25/2016 7:47 Scott Crocker Medium - 3-7 days 4/25/2016 7:48
138563 Systems Group TriTech Install via SCCM 2012 R2 or GPO 4/22/2016 15:44 Resolved Jayson Solberg Rosemount John Paulsen 5/10/2016 12:40 John Paulsen Medium - 3-7 days 5/18/2016 9:38
138564 JDE Finance DocuSphere Workflow - Process Instance Error 4/22/2016 15:51 Resolved DocuSphere Workflow System LOGIS Jill Davis 4/22/2016 15:56 Jill Davis Medium - 3-7 days 4/22/2016 15:56
138565 Public Safety General Hastings PD - Vehicle Use Report - Enable scheduled report 4/22/2016 16:10 Resolved Mary Cofer Hastings John Rogers 4/22/2016 16:16 John Rogers Medium - 3-7 days 4/22/2016 16:16
138566 PIMS Updated PayPal Manager password 4/22/2016 16:16 Resolved Laurie Stubbs Coon Rapids Maria Rucke 4/25/2016 8:35 Maria Rucke Medium - 3-7 days 4/25/2016 8:35
138567 Special Assessments RH - Regarding a Report - Hearing Date update. 4/22/2016 16:28 Resolved Kelly Peterson Rochester Norb Vossen 4/25/2016 14:02 Norb Vossen Medium - 3-7 days 4/25/2016 14:02
138568 Systems Group smtpreceive warnings on exchange server 4/22/2016 16:38 Resolved Craig Beers Minnetonka Brian Peterson 4/25/2016 9:34 Brian Peterson High - 2 days 4/25/2016 9:34
138569 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 20:57 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/19/2016 11:41 Jeff Sibell Medium - 3-7 days 5/19/2016 11:41
138570 Network Services Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:07 New Kevin Pikkaraine LOGIS Nolan Little Medium - 3-7 days
138571 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:12 New Kevin Pikkaraine LOGIS Kevin Pikkaraine Medium - 3-7 days
138572 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:18 Resolved Kevin Pikkaraine LOGIS Robert Haight 5/23/2016 15:41 Dimitrios Hilton Medium - 3-7 days 5/23/2016 12:08
138573 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:24 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/23/2016 7:43 Peter Carlson Medium - 3-7 days 5/23/2016 7:43
138574 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:36 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/23/2016 7:41 Peter Carlson Medium - 3-7 days 5/23/2016 7:41
138575 Systems Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:52 Resolved Kevin Pikkaraine LOGIS John Paulsen 5/25/2016 7:08 John Paulsen Medium - 3-7 days 5/25/2016 7:08
138576 Infrastructure Group Update systems per vulnerabilities found in Penetration test. 4/24/2016 21:59 Resolved Kevin Pikkaraine LOGIS Jude Giron 4/26/2016 8:22 Jude Giron High - 2 days 4/26/2016 8:22
138577 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 22:06 Resolved Kevin Pikkaraine LOGIS Scott Crocker 4/25/2016 13:54 Scott Crocker Medium - 3-7 days 4/25/2016 13:59
138578 Service Desk Update systems per vulnerabilities found in Penetration test. 4/24/2016 22:13 In Progress Kevin Pikkaraine LOGIS Peter Carlson Medium - 3-7 days
138579 Utility BillingCrystal Run Time Application.11 Error Message when running a
journal4/25/2016 7:22 Resolved Carissa Hoyt New Hope Pat Lindquist 4/29/2016 15:03 Pat Lindquist Medium - 3-7 days 4/29/2016 15:03
138580 JDE Finance RE: LOGIS Domain / FileZilla Password Reset – Self Service 4/25/2016 7:26Pending Client
ResponseDawn McGuire
Minnesota Transit
AuthorityDave Schleicher 4/25/2016 7:33 Dave Schleicher Medium - 3-7 days
138581 Network Services Chris Iverson x2669 Backend Configuration 4/25/2016 7:29 Resolved Dustin Hammond St. Louis Park Peter Carlson 4/25/2016 8:03 Peter Carlson Medium - 3-7 days 4/25/2016 8:03
138582 Network Services Palo Alto IPS Demo at MG 4/25/2016 7:34 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
138583 Service Desk Return/Breakdown of Palo Alto IPS Demo appliances 4/25/2016 7:35 New Dimitrios Hilton LOGIS Peter Carlson 5/19/2016 11:10 Dimitrios Hilton Medium - 3-7 days
138584 Service Desk FW: Passwords 4/25/2016 7:38 Resolved Christine O'Donnell Bloomington Peter Carlson 4/25/2016 7:41 Peter Carlson Medium - 3-7 days 4/25/2016 7:41
138585 Network Services Remove Access from MG infrastructure used in IPS Demo 4/25/2016 7:40 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
Page 140 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138586 Service DeskPlease add Brooklyn Center users to LO JDE Tungsten Financial
AP mail group4/25/2016 7:59 Resolved Dave Schleicher LOGIS Peter Carlson 4/25/2016 8:15 Dave Schleicher Medium - 3-7 days 4/25/2016 8:12
138587 JDE Finance JDEdwards & Hubble Training 4/25/2016 8:10Pending Client
ResponseJerilyn Erickson Lakeville Dave Schleicher 5/25/2016 11:03 Dave Schleicher Medium - 3-7 days
138588 Service Desk New User 4/25/2016 8:18 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/27/2016 10:35 Peter Carlson Medium - 3-7 days 5/3/2016 13:17
138589 PIMS New PIMS user 4/25/2016 8:22 Resolved Adam Knauer Golden Valley Judd Harper 5/13/2016 9:09 Judd Harper Medium - 3-7 days 5/13/2016 9:09
138590 Infrastructure Group SSP - Quote for Access Point 4/25/2016 8:29 Resolved Ian Hardie South St. Paul Jack Israel 5/3/2016 13:17 Jack Israel Medium - 3-7 days 5/3/2016 13:17
138591 RecTrac Calculating tax incorrectly 4/25/2016 8:45 Resolved Penny Spitzer New Hope Paul Norton 4/25/2016 12:21 Penny Spitzer Medium - 3-7 days 4/25/2016 13:23
138592 Utility Billing .LINK DELETE 4/25/2016 8:47 Resolved Bridget Mehrman Coon Rapids Connie Dalsen 4/25/2016 11:33 Connie Dalsen Medium - 3-7 days 4/25/2016 11:33
138593 Infrastructure Group BC - Replacement WAPs 4/25/2016 8:53Pending Vendor
ResponsePatty Hartwig Brooklyn Center Jack Israel 4/26/2016 7:18 Jack Israel Medium - 3-7 days
138594 Infrastructure Group Connectivity 4/25/2016 8:54 Resolved Adam Wodtke West Metro Fire Vu Pham 5/9/2016 11:36 Adam Wodtke Medium - 3-7 days 5/9/2016 11:13
138595 JDE HR/Payroll ICMA codes 5500 & 5515; EE 104416 4/25/2016 9:00 Resolved Karrie Glen Lakeville Nikki Heinbuch 3/30/2016 8:22 Nikki Heinbuch Medium - 3-7 days 4/27/2016 16:21
138596 PIMS Commercial Bldg Permit Fees not populating correctly 4/25/2016 9:06 Resolved Randy Kardell Willmar Judd Harper 4/28/2016 10:51 Judd Harper Medium - 3-7 days 4/28/2016 10:51
138597 JDE HR/Payroll Tax Integrity Issues 4/25/2016 9:14 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/26/2016 16:18 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:18
138598 Service Desk LO - Need new APs for testing and inventory 4/25/2016 9:20 Pending Equipment Jack Israel LOGIS Lori Hackett 5/23/2016 15:10 Lori Hackett Medium - 3-7 days
138599 PIMS ePermitst.logis.org - Keep - Displaying 2 columns of Permits 4/25/2016 9:32 Resolved Maria Rucke LOGIS Maria Rucke 5/4/2016 9:32 Maria Rucke Critical - 1 day 5/4/2016 9:32
138600 Infrastructure Group POS VLAN - EBHC Wireless 4/25/2016 9:47 In Progress Patty Hartwig Brooklyn Center Adam Maloney 5/25/2016 14:33 Adam Maloney Medium - 3-7 days
138601 Infrastructure Group Upgrade 4510 at MI City Hall 4/25/2016 10:00 Resolved Jeff Dulac Minnetonka Jason Stickler 5/4/2016 6:00 Jason Stickler Medium - 3-7 days 5/4/2016 6:50
138602 Service Desk Contact Jane Liu from UB vendor Advanced 4/25/2016 10:12 Resolved Connie Dalsen LOGIS Joe Rader 4/25/2016 18:57 Joe Rader Medium - 3-7 days 4/25/2016 18:57
138603 JDE Finance Barely readable invoice in DocuScan 4/25/2016 10:36 Resolved JoAnn Eagen Farmington Dave Schleicher 4/27/2016 7:00 Dave Schleicher Medium - 3-7 days 4/27/2016 7:00
138604 Network Services IPT Reports -- from Patty Anderson 4/25/2016 10:51 Resolved Matt Henning Maple Grove Jude Giron 4/27/2016 9:31 Carl Pearson Medium - 3-7 days 4/27/2016 9:31
138605 Systems GroupApply Tritech Web Server Security Certificates to Eliminate
Messages4/25/2016 10:55 Resolved Renee Hosch LOGIS Jeff Sibell 5/9/2016 8:44 Jeff Sibell Medium - 8-14 days 5/9/2016 8:44
138606 JDE Finance Tungsten - Revision Item 4/25/2016 11:00 New Lisa Reiten Apple Valley Jill Davis 4/26/2016 8:24 Lisa Reiten Medium - 3-7 days
138607 JDE HR/Payroll interim payroll 4/25/2016 11:20 Resolved Shari Rains New Hope Nikki Heinbuch 4/25/2016 11:41 Nikki Heinbuch Medium - 3-7 days 4/25/2016 11:41
138609 Systems Group files.logis.org error 4/25/2016 11:27 Resolved Katie Bisek Edina Jeff Sibell 5/5/2016 14:38 Katie Bisek Medium - 3-7 days 5/5/2016 14:38
138610 JDE HR/Payroll ESS Username and passwords 4/25/2016 11:29 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/25/2016 15:33 Dave Schleicher Medium - 3-7 days 4/25/2016 15:33
138611 Network Services Domain Certificate 4/25/2016 11:29 Resolved Adam Wodtke West Metro Fire Brian Peterson 5/25/2016 9:11 Brian Peterson Medium - 3-7 days 5/25/2016 9:11
138612 Network Services Voicemail Change 612-861-9385 4/25/2016 11:38 Resolved Kim Mabel Richfield Joe Rader 4/29/2016 11:01 Kim Mabel Medium - 3-7 days 4/28/2016 16:19
138613 JDE Finance Title and clsg co vendor addresses.xlsx 4/25/2016 11:47 Resolved JoAnn Eagen Farmington Dave Schleicher 4/25/2016 14:40 JoAnn Eagen Medium - 3-7 days 4/25/2016 14:38
138615 RecTrac send e-mail to 1 person vs. entire class 4/25/2016 12:01 Resolved Kacie Robinson Lakeville Paul Norton 4/25/2016 14:20 Paul Norton Medium - 3-7 days 4/25/2016 14:20
138616 Public Safety GeneralBloomington PD - Need adjustments to Juv Arrests by Race
report immediately for Chief/City Council4/25/2016 12:01 Resolved Rachel Dahlquist Bloomington John Rogers 5/6/2016 13:23 John Rogers Medium - 3-7 days 5/6/2016 13:23
138617 Network Services Voicemail Change 4/25/2016 12:29 Resolved Kim Mabel Richfield Peter Carlson 4/29/2016 8:26 Peter Carlson Medium - 3-7 days 4/29/2016 8:26
138618 PIMS change epermit status 4/25/2016 13:11 Resolved Mary Feltmann Eden Prairie Maria Rucke 5/2/2016 10:56 Maria Rucke Medium - 3-7 days 5/2/2016 10:56
138619 Systems Group Friendly URL for CAD Browser in TEST 4/25/2016 13:12 Resolved Terry Hoium LOGIS Jeff Sibell 4/26/2016 7:18 Terry Hoium Medium - 3-7 days 4/26/2016 7:17
138620 Special Assessments RH - Mark letters sent for 70231701 & 70291701 4/25/2016 13:14 Resolved Kelly Peterson Rochester Norb Vossen 4/25/2016 13:18 Norb Vossen Medium - 3-7 days 4/25/2016 13:18
138621 Tracker Admin Phaseware POP3 4/25/2016 13:18Pending Client
ResponsePeter Carlson LOGIS Sue Christiansen 4/26/2016 11:50 Sue Christiansen Medium - 3-7 days
138622 Service Desk High - Account Enabled and Password Reset 4/25/2016 13:47 Resolved Lynn Vasquez Eagan Peter Carlson 4/27/2016 9:49 Peter Carlson Medium - 3-7 days 4/27/2016 9:02
138623Public Safety
DevelopmentFix SSP Beats 4/25/2016 13:55 Resolved Rose Kruchten
Dakota
Communications
Center
Michael Simmons 4/27/2016 14:27 Michael Simmons Medium - 3-7 days 4/27/2016 14:27
138624 Infrastructure Group Change port config on wbl-csr 4/25/2016 14:02 Resolved Don Rambow White Bear Lake Virginia Vaske 4/25/2016 14:15 Virginia Vaske Medium - 3-7 days 4/25/2016 14:17
138625 JDE HR/Payroll JDE Payroll Reconciliation Change 4/25/2016 14:10 New Nancy Hilary LOGIS Nikki Heinbuch 4/26/2016 16:14 Nikki Heinbuch Medium - 3-7 days
138626 Network Services eMail distribution update 4/25/2016 14:11 Resolved Norb Vossen LOGIS Peter Carlson 4/25/2016 15:08 Peter Carlson Medium - 8-14 days 4/25/2016 15:08
138627 JDE HR/Payroll BE JDE Payroll Reconciliation Change 4/25/2016 14:13 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/26/2016 15:49 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:15
138628 Service Desk WMilana Global Email Address 4/25/2016 14:15 Resolved Nancy Hilary LOGIS Peter Carlson 4/26/2016 9:58 Dave Schleicher Medium - 3-7 days 4/26/2016 9:57
138629 JDE HR/Payroll MI JDE Payroll Reconciliation Change 4/25/2016 14:17Pending Client
ResponseDenise Heimerman Minnetonka Nancy Hilary 5/4/2016 11:33 Denise Heimerman Medium - 3-7 days
138630 JDE HR/Payroll Additional role 4/25/2016 14:19 Resolved Clara Hilger South St. Paul Dave Schleicher 4/25/2016 14:30 Dave Schleicher Medium - 3-7 days 4/25/2016 14:30
138631 JDE HR/Payroll ESS Terminations 4/25/2016 14:22 Resolved Carrie Person Edina Dave Schleicher 4/27/2016 13:18 Dave Schleicher Medium - 3-7 days 4/27/2016 13:18
Page 141 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138632 Network Services Add User to AD 4/25/2016 14:27 Resolved Jane Skov Richfield Peter Carlson 4/26/2016 9:44 Peter Carlson Medium - 3-7 days 4/26/2016 9:44
138633 Systems Group CAD Browser timeouts 4/25/2016 14:31 New Craig Beers Minnetonka Robert Haight 5/18/2016 11:46 Craig Beers High - 2 days
138634 JDE HR/Payroll new hires for ess setup for timecard and accrual...thanks!!!! 4/25/2016 14:34 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/26/2016 8:22 Julie Nowlan Medium - 3-7 days 4/26/2016 8:19
138636 JDE Finance Activity needs approval 4/25/2016 14:48 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 14:23 JoAnn Eagen Medium - 3-7 days 4/27/2016 13:06
138637 Utility Billing Meter Invoicing Letter 4/25/2016 15:05 In Progress Jennifer Morse White Bear Lake Pat Lindquist 4/25/2016 15:06 Pam Kummer Medium - 3-7 days
138638 JDE HR/Payroll NH Payroll reconciliation 4/25/2016 15:11 Resolved Shari Rains New Hope Nikki Heinbuch 5/2/2016 14:04 Shari Rains Medium - 3-7 days 5/2/2016 12:02
138639 Infrastructure Group Allow TriTech access for remaining agencies 4/25/2016 15:14 Resolved John Nichols LOGIS John Wondra 5/10/2016 11:58 John Wondra Medium - 3-7 days 5/10/2016 11:58
138640 JDE HR/Payroll MG Reconciliation 4/25/2016 15:14 New Renee Korts Maple Grove Nancy Hilary 4/27/2016 6:34 Nancy Hilary Medium - 3-7 days
138641 JDE HR/Payroll NW JDE Payroll Reconciliation Change 4/25/2016 15:17 Resolved Wendy Brierley NWCT Nikki Heinbuch 4/26/2016 16:13 Nikki Heinbuch Medium - 3-7 days 4/26/2016 16:15
138642 Utility Billing Woodbury RE: Cancel On Line Account 4/25/2016 15:38 Resolved Kimberly Coulter Woodbury Connie Dalsen 4/25/2016 15:42 Connie Dalsen Medium - 3-7 days 4/25/2016 15:42
138643 Infrastructure Group Check port 4/25/2016 15:40 Resolved Jason Fredrickson Ramsey Virginia Vaske 5/17/2016 16:01 Virginia Vaske Medium - 3-7 days 5/17/2016 16:01
138644 PIMS FW: A change has occurred on your Payflow Gateway account. 4/25/2016 16:04 Resolved Cathy Broughten Apple Valley Maria Rucke 5/2/2016 10:56 Maria Rucke Medium - 3-7 days 5/2/2016 10:56
138645 RecTrac Eagan: RecTrac GL reconciliation report 4/25/2016 16:06Pending Client
ResponseLinda Fink Eagan Sue Christiansen 5/4/2016 13:33 Sue Christiansen
Project - no specified
due date
138646 Service Desk Pager 4/25/2016 16:10 Resolved Janelle Day LOGIS 4/25/2016 16:16 Janelle Day Medium - 3-7 days 4/25/2016 16:16
138647 PIMSPermit Standard Comments - Unable to change, receives an
error message4/25/2016 16:20
Pending Change
ControlJeanne McManus Golden Valley Judd Harper 4/26/2016 10:32 Judd Harper Medium - 3-7 days
138648 JDE Finance Update AP check Cleared Date 4/25/2016 16:27 New Clara Hilger South St. Paul Dave Schleicher 5/27/2016 13:02 Jill Davis Medium - 3-7 days
138649 JDE HR/Payroll SH Payroll Reconciliation Spreadsheet 4/25/2016 16:27 Resolved Patti Kent Shakopee Nikki Heinbuch 4/27/2016 11:01 Patti Kent Medium - 3-7 days 4/27/2016 10:52
138650 JDE Finance FW: Kickoff Recap: Robbinsdale, MN - OpenGov 4/25/2016 16:50Pending Client
ResponseLarry Jacobson Robbinsdale Dave Schleicher 5/2/2016 16:37 Larry Jacobson Medium - 3-7 days
138651 Public Safety CAD FW: Cad issue 4/26/2016 6:41 Resolved Dan Anderson Dakota County Terry Hoium 5/16/2016 15:46 Terry Hoium Medium - 3-7 days 5/16/2016 15:46
138652 Systems Group Setup SSL Certificates and enable encryption 4/26/2016 7:11 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/24/2016 7:39 Jeff Sibell Medium - 3-7 days 5/24/2016 7:39
138653 Network Services PSAP Network Connectivity 4/26/2016 7:49 Resolved Karen WhittakerRice/Steele
Consolidated PSAPAdam Maloney 4/26/2016 9:59 Adam Maloney Medium - 3-7 days 4/26/2016 9:59
138654 Utility Billing password 4/26/2016 7:52 Resolved Carissa Hoyt New Hope Pat Lindquist 4/26/2016 8:45 Pat Lindquist Medium - 3-7 days 4/26/2016 8:45
138656 JDE HR/Payroll Security access 4/26/2016 8:23 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 4/26/2016 13:46 Nancy Hilary Medium - 3-7 days 5/23/2016 15:46
138657 Utility Billing Customer States Did Not Receive E-bill From Infinity.Link 4/26/2016 8:24 Resolved Frank Petrovic Edina Pat Lindquist 4/26/2016 8:44 Pat Lindquist Medium - 3-7 days 4/26/2016 8:44
138658 PIMS Problems running test transactions in new account - Ramsey 4/26/2016 8:37 Resolved Maria Rucke LOGIS Maria Rucke 4/28/2016 10:27 Maria Rucke Critical - 1 day 4/28/2016 10:27
138659 Property Data MI - photo update for 165 PIDs 4/26/2016 8:38 Resolved Amy Weber Minnetonka Norb Vossen 4/26/2016 9:00 Norb Vossen Medium - 3-7 days 4/26/2016 9:00
138660 JDE Finance PIMS gl offset account 4/26/2016 8:40 In Progress Shari Rains New Hope Jill Davis 4/28/2016 8:13 Shari Rains Medium - 3-7 days
138662 JDE HR/Payroll ED JDE Payroll Reconciliation Change 4/26/2016 8:52 Resolved Carrie Person Edina Nikki Heinbuch 4/28/2016 13:36 Carrie Person Medium - 3-7 days 4/28/2016 13:38
138663 Public Safety Records Case has missing or incorrect statutes 4/26/2016 9:14 Resolved Joanne Paul Golden Valley Renee Hosch 4/27/2016 9:54 Joanne Paul Medium - 3-7 days 4/27/2016 9:54
138664 Network Services Monitor second NIC (SPAN) port on aWare servers in NAGIOS 4/26/2016 9:15 Resolved Jason Stickler LOGIS Joe Rader 4/28/2016 8:09 Joe RaderProject - no specified
due date5/4/2016 8:52
138665 JDE HR/Payroll Payroll Journal Error 4/26/2016 9:17 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 4/26/2016 10:04 Nikki Heinbuch Medium - 3-7 days 4/26/2016 10:19
138666 Service DeskPage from Officer Murphy of Fridley: suspended license or
warrant not being indicated4/26/2016 9:18 Resolved George Jensen Anoka County JLEC Joe Rader 4/26/2016 9:48 Joe Rader Medium - 3-7 days 4/26/2016 9:33
138667 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/26/2016 9:28 Resolved Bonnie Rislund Minnetonka Nikki Heinbuch 4/26/2016 10:17 Bonnie Rislund Medium - 3-7 days 4/26/2016 10:10
138668 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/26/2016 9:36 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/26/2016 11:24 Nikki Heinbuch Medium - 3-7 days 4/26/2016 10:47
138669 JDE HR/Payroll AU Payroll reconciliation 4/26/2016 9:38 Resolved Kim Hansen Austin Nikki Heinbuch 4/28/2016 15:09 Kim Hansen Medium - 3-7 days 4/28/2016 13:38
138670 Infrastructure Group Cannot ODBC browse from one network 4/26/2016 9:39 Resolved Raoul Boudreau Burnsville Jack Israel 4/26/2016 10:08 Jack Israel Medium - 3-7 days 4/26/2016 9:55
138671 Infrastructure Group connection problems with Tripwire 4/26/2016 9:43 Resolved Dimitrios Hilton LOGIS Jason Stickler 5/10/2016 9:28 Dimitrios Hilton Medium - 3-7 days 5/10/2016 9:29
138672 Service Desk New VPN User 4/26/2016 9:43 Resolved Patty Hartwig Brooklyn Center Joe Rader 4/26/2016 10:19 Joe Rader Medium - 3-7 days 4/26/2016 10:20
138673 Infrastructure Group Request to Allow access to our WinDSX (bldg security) vlan 4/26/2016 9:44 Resolved Beth Yurchisin Golden Valley Virginia Vaske 4/26/2016 16:24 Virginia Vaske Medium - 3-7 days 4/26/2016 16:24
138674 GIS Update LogisMap password change link 4/26/2016 9:45 In Progress Carl Pearson LOGIS Ben Treptow 4/26/2016 9:47 Carl Pearson Medium - 3-7 days
138675 Network Services BVDC1 ASA Shunning 4/26/2016 9:59 Resolved Tom Venables Burnsville Adam Maloney 5/3/2016 15:12 Adam Maloney Medium - 3-7 days 5/3/2016 15:12
138676 Utility Billing Remove reads 4/26/2016 10:03Pending Client
ResponseDeb Montilino St. Louis Park Pat Lindquist 4/28/2016 10:44 Deb Montilino Medium - 3-7 days
Page 142 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138677 Utility Billing Move In Move Out Not Working 4/26/2016 10:31 Resolved Denice Muccio-Grout Eagan Pat Lindquist 4/27/2016 15:31 Pat Lindquist Medium - 3-7 days 4/27/2016 15:31
138678 RecTracLakeville Transaction Removal - remove all transactions posted
by TNesseth for HH 1881 (VSI Ticket #1264427 / 1264418)4/26/2016 10:33 Resolved Tom Nesseth Lakeville Sue Christiansen 5/4/2016 15:59 Sue Christiansen Medium - 3-7 days 5/4/2016 15:59
138679 JDE Finance Payment Request Vendor Setup 4/26/2016 10:39 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 16:35 JoAnn Eagen Medium - 3-7 days 4/28/2016 7:09
138680 PIMSUnable to Save Changes within Permit Details window including
Required Inspections4/26/2016 10:39 Resolved Judy Laufenburger Edina Judd Harper 4/26/2016 15:08 Judd Harper Medium - 3-7 days 4/26/2016 15:08
138681 PIMS Training - DB Utilities 4/26/2016 10:41 Resolved Dawn Erickson Lakeville Jane Watje 4/26/2016 10:45 Jane Watje Medium - 3-7 days 4/26/2016 10:45
138682 RecTracLakeville: Question about receipt with Comp Pay (VSI Ticket
#1267668)4/26/2016 10:52
Pending Vendor
ResponseTom Nesseth Lakeville Sue Christiansen 5/17/2016 16:44 Sue Christiansen Medium - 3-7 days
138683 RecTracMinnetonka: Withdrawal from partially completed course; wants
to give full refund4/26/2016 11:07 Resolved Mary Axel Minnetonka Paul Norton 4/26/2016 11:13 Kelly O'Dea Medium - 3-7 days 4/26/2016 11:12
138684 Network Services CJIS Training Due - Lisa Storey 4/26/2016 11:17 Resolved Janelle Day LOGIS Lori Hackett 4/26/2016 14:24 Lori Hackett Medium - 3-7 days 4/26/2016 14:24
138685 Service Desk Citrix password, please. 4/26/2016 11:18 Resolved Christine O'Donnell Bloomington Peter Carlson 4/26/2016 13:42 Peter Carlson Medium - 3-7 days 4/26/2016 13:42
138686 Service Desk Create 4 more tokens for TriTech Training 4/26/2016 11:22 In Progress John Nichols LOGIS Peter Carlson 5/13/2016 15:43 Peter Carlson Medium - 3-7 days
138687 Service DeskPPS Database - Redirected restore to disk - PDSDB databases
from RH as of 4/26/164/26/2016 11:46 Resolved Lonnie Rolf LOGIS Scott Crocker 4/26/2016 13:48 Scott Crocker Medium - 3-7 days 4/26/2016 13:48
138688 Special Assessments SA to SA transfer BUG, does not transfer payments 4/26/2016 11:55 Resolved Norb Vossen LOGIS 5/5/2016 10:58 Norb VossenProject - no specified
due date5/5/2016 10:58
138689 Special Assessments Units of Measure Needed for Rochester 4/26/2016 12:00 New Norb Vossen LOGIS Lonnie Rolf 4/26/2016 12:08 Tim LovestrandProject - no specified
due date
138690 Utility Billing ERROR MESSAGE 4/26/2016 12:11 Resolved Carissa Hoyt New Hope Pat Lindquist 5/9/2016 15:45 Pat Lindquist Medium - 3-7 days 5/9/2016 15:45
138691 Infrastructure Group Add (mi-hvac) to mtkadhcp 4/26/2016 12:33 Resolved Jeff Dulac Minnetonka Jason Stickler 4/28/2016 15:50 Jeff Dulac Medium - 3-7 days 4/28/2016 16:07
138692 Utility Billing Cerenity... 4/26/2016 12:34 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/3/2016 13:07 Pat Lindquist High - 2 days 5/3/2016 13:07
138693 PIMSChange Printer Settings for Permit and Inspection Record Crystal
Reports 4/26/2016 12:34 Resolved Nick Lovejoy Edina Judd Harper 4/26/2016 15:50 Judd Harper Medium - 3-7 days 4/26/2016 15:50
138694 RecTrac people with no names/info-how to delete 4/26/2016 12:49 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 9:04 Kacie Robinson Medium - 3-7 days 4/27/2016 9:04
138695 Utility Billing EMAIL -EUTILITYBILLING 4/26/2016 12:57 Resolved Carissa Hoyt New Hope Connie Dalsen 4/26/2016 13:17 Connie Dalsen Medium - 3-7 days 4/26/2016 13:17
138696 RecTrac leagues in 3.1 4/26/2016 13:01 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 10:20 Paul Norton Medium - 3-7 days 4/27/2016 10:20
138697 JDE Finance Laserfische Transfer 4/26/2016 13:23Pending Client
ResponseBrandi Aitkin Apple Valley Dave Schleicher 5/26/2016 11:52 Dave Schleicher Medium - 3-7 days
138698 Service Desk Arbitrator and Laserfiche Admin Training 4/26/2016 13:24 Resolved Patty Hartwig Brooklyn Center Scott Crocker 4/26/2016 12:00 Scott Crocker Medium - 3-7 days 4/26/2016 13:29
138699 JDE HR/Payroll LA Payroll Reconciliation 4/26/2016 13:26 Resolved Karrie Glen Lakeville Nikki Heinbuch 4/26/2016 13:40 Nikki Heinbuch Medium - 3-7 days 4/26/2016 13:40
138700 JDE Finance Tungsten issue - send to end 4/26/2016 14:02 Resolved Tracy Geise Farmington Jill Davis 4/26/2016 14:16 Jill Davis Medium - 3-7 days 4/26/2016 14:16
138701 JDE HR/PayrollPERA Contributions Not Balancing EE 125007 Vacation
Purchased4/26/2016 14:07 Resolved Denise Heimerman Minnetonka Nancy Hilary 4/27/2016 9:08 Nancy Hilary Medium - 3-7 days 5/3/2016 10:43
138702 PIMS Change Electrical Permit Inspection Record Card 4/26/2016 14:11 Resolved Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:10 Judd Harper Medium - 8-14 days 5/9/2016 16:10
138703 Tracker Admin PhaseWare Tracker Quarterly Password Change (4/26/16) 4/26/2016 14:24 Resolved Logis Internal LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138704 Special Assessments RH - Recover deleted payments 4/26/2016 14:25 Resolved Norb Vossen LOGIS Lonnie Rolf 5/6/2016 7:41 Lonnie Rolf Medium - 3-7 days 5/6/2016 7:41
138705 Property DataMI - Land Characteristics -> Land Screen - add 5 new influences
Request4/26/2016 14:38 Resolved Tim Bulger Minnetonka Norb Vossen 4/27/2016 9:37 Norb Vossen Medium - 8-14 days 4/27/2016 9:37
138706 JDE Finance SALES & USE TAX REFRESHER 4/26/2016 14:43 Resolved JoAnn Eagen Farmington Jill Davis 4/26/2016 14:57 Jill Davis Medium - 3-7 days 4/26/2016 14:57
138707 Tracker Admin GIS - - TEST for quarterly password change - please ignore 4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138708 Tracker Admin CLASS - - TEST for quarterly password change - please ignore 4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138709 Tracker AdminAssessments - TEST for quarterly password change - please
ignore4/26/2016 14:50 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138710 RecTrac Lakeville: FW: Message from KMBT_C452; VSI Ticket #1264394 4/26/2016 14:51 Resolved Kacie Robinson Lakeville Paul Norton 4/27/2016 16:27 Paul Norton Medium - 3-7 days 4/27/2016 16:27
138711 Tracker AdminJDE FINANCE - TEST for quarterly password change - please
ignore4/26/2016 14:52 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138712 Tracker AdminJDE HRPR - - TEST for quarterly password change - please
ignore4/26/2016 14:52 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138713 Tracker AdminNetwork Services - TEST for quarterly password change -
please ignore4/26/2016 14:52 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138714 Tracker Admin PIMS - TEST for quarterly password change - please ignore 4/26/2016 14:54 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
Page 143 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138715 Tracker AdminPhaseware - - TEST for quarterly password change - please
ignore4/26/2016 14:54 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138716 Tracker Admin PDS - TEST for quarterly password change - please ignore 4/26/2016 14:54 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138717 Tracker AdminPublic Safety - TEST for quarterly password change - please
ignore4/26/2016 14:56 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138718 Tracker Admin PUPS - - TEST for quarterly password change - please ignore 4/26/2016 15:00 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138719 Tracker Admin RECTRAC - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138720 Tracker Admin SFQ - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138721 Tracker Admin UB - TEST for quarterly password change - please ignore 4/26/2016 15:01 Resolved Sue Christiansen LOGIS Sue Christiansen 4/26/2016 15:05 Sue Christiansen Medium - 3-7 days 4/26/2016 15:05
138722 Network Services New Police Token User 4/26/2016 15:12 Resolved Paul Schweisthal Maple Grove Peter Carlson 4/27/2016 9:14 Peter Carlson Medium - 3-7 days 4/27/2016 9:14
138723 Systems Group PROBLEM Service Alert Disks is WARNING 4/26/2016 15:19 Resolved Peter Carlson LOGIS Jeff Sibell 4/27/2016 15:02 Jeff Sibell Medium - 3-7 days 4/27/2016 15:02
138724 RecTrac Roster not printing a question 4/26/2016 15:25 Resolved Dan Mueller Crystal Paul Norton 4/27/2016 14:17 Dan Mueller Medium - 3-7 days 4/27/2016 14:09
138726 Public Safety General Copy of Citation 4/26/2016 16:20 Resolved Krissy Franklin Maple Grove 4/28/2016 12:42 Jason Ehlers Medium - 3-7 days 4/28/2016 12:42
138727 Service Desk Entrust Tokens 4/26/2016 16:24 Resolved Patty Hartwig Brooklyn Center Peter Carlson 4/29/2016 8:44 Peter Carlson Medium - 3-7 days 4/29/2016 8:44
138728 Service Desk New User 4/26/2016 16:26 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/9/2016 10:23 Patty Hartwig Medium - 3-7 days 5/3/2016 13:47
138729 PIMS Set up Logos for ePermits Webpage (RA & WB) 4/26/2016 16:28 Resolved Judd Harper LOGIS Judd Harper 4/26/2016 16:38 Judd Harper Medium - 3-7 days 4/26/2016 16:38
138730 Service Desk FW: PROBLEM Service Alert Automatic Services is CRITICAL 4/26/2016 16:29 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Carl Pearson 4/26/2016 16:52 Carl Pearson Medium - 3-7 days 4/26/2016 16:52
138731 JDE HR/Payroll New password for Ess 4/26/2016 16:29 Resolved Bob Paschke New Hope Dave Schleicher 5/24/2016 11:53 Bob Paschke Medium - 3-7 days 5/24/2016 12:03
138732 Systems GroupUnable to RDP get the error below - have attempted a re-boot
with shutdown -i which did not correct the issue4/26/2016 16:37 Resolved Nolan Little
LittleBrook
ConsultingJohn Paulsen 4/27/2016 7:36 John Paulsen Medium - 3-7 days 4/27/2016 7:36
138733 JDE HR/Payroll EE #102024 4/26/2016 18:15 Resolved Kim Hansen Austin Nancy Hilary 4/27/2016 9:35 Kim Hansen Medium - 3-7 days 4/27/2016 9:42
138734 Network Services Records for SSPHRA.ORG 4/26/2016 19:11 Resolved Ian Hardie South St. Paul Brian Peterson 4/27/2016 10:04 Brian Peterson Critical - 1 day 4/27/2016 9:35
138735 Infrastructure Group Minor Firewall Change 4/26/2016 21:05 Resolved Jeff Dulac Minnetonka Virginia Vaske 4/27/2016 16:17 Virginia Vaske High - 2 days 4/27/2016 16:17
138736 Network Services Add MI-aWare recording to 952-939-7610 4/26/2016 21:26 Resolved Jeff Dulac Minnetonka Peter Carlson 4/27/2016 8:41 Peter Carlson Medium - 3-7 days 4/27/2016 8:41
138737 Network Services Remediation - 2016 Annual Pen Test 4/27/2016 7:23 New Dimitrios Hilton LOGIS Dimitrios Hilton Medium - 3-7 days
138738 Tracker AdminJanelle's last day is May 12 - archive Tracker accounts and
evaluate notification events4/27/2016 8:02 New Kevin Pikkaraine LOGIS Sue Christiansen 4/27/2016 8:02 Sue Christiansen Medium - 8-14 days
138739 JDE HR/Payroll terminate ESS access 4/27/2016 8:09 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/27/2016 9:24 Nikki Heinbuch Medium - 3-7 days 4/27/2016 12:25
138740 Network Services Order - VPN / Firewall - BL 4/27/2016 8:12 Resolved Janelle Day LOGIS Lori Hackett 5/27/2016 13:46 Lori Hackett Medium - 3-7 days 5/27/2016 13:47
138741 Network Services Citrix Password 4/27/2016 8:18 Resolved Laurene Draper Bloomington Peter Carlson 4/27/2016 8:37 Peter Carlson Medium - 3-7 days 4/27/2016 8:36
138742 RecTrac league contact incorrect in Team tab 4/27/2016 8:21 In Progress Kacie Robinson Lakeville Paul Norton 4/27/2016 9:02 Kacie Robinson Medium - 3-7 days 4/27/2016 9:02
138743 RecTrac broken link on Splash page NEED TODAY please 4/27/2016 8:35 Resolved Jan Clark Maple Grove Paul Norton 4/27/2016 9:38 Jan Clark Medium - 3-7 days 4/27/2016 9:43
138744 JDE HR/Payroll Reset password 4/27/2016 8:35 Resolved Matt Willems Edina Nikki Heinbuch 4/27/2016 8:41 Nikki Heinbuch Medium - 3-7 days 4/27/2016 8:41
138745 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 4/27/2016 8:41 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/27/2016 9:50 Sandra Tauer Medium - 3-7 days 4/27/2016 9:48
138746 PIMS ED - Pims error Record already exists in the database 4/27/2016 8:52 Resolved Jackie Onischuk Edina Norb Vossen 4/27/2016 9:18 Norb Vossen Medium - 3-7 days 4/27/2016 9:18
138747 Service Desk User Removal 4/27/2016 9:22 Resolved Nikki Heinbuch LOGIS Peter Carlson 4/27/2016 9:55 Peter Carlson Medium - 3-7 days 4/27/2016 9:55
138748 Network Services Issues with the Stratus 4/27/2016 9:33 Resolved George Jensen Anoka County JLEC Chad Remick 5/3/2016 11:43 Chad Remick Medium - 3-7 days 5/3/2016 11:44
138749 RecTrac FW: PAYMENT REVERSAL 4/27/2016 9:34 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/4/2016 16:16 Paul Norton Medium - 3-7 days 5/4/2016 16:17
138750 Infrastructure GroupReview Community Center Call Center, calls are being
distributed too quickly4/27/2016 9:34
Pending Client
ResponsePatty Anderson Maple Grove Jude Giron 5/10/2016 15:31 Patty Anderson Medium - 3-7 days
138751 JDE Finance Purchasing card report needed for Council 4/27/2016 9:36 Resolved Ayca Andrews Eden Prairie Jill Davis 4/27/2016 11:51 Ayca Andrews Medium - 3-7 days 4/27/2016 11:43
138752 Tracker Admin Archive Contact (Gaby Povolotsky of St. Louis Park) 4/27/2016 9:36 Resolved Nikki Heinbuch LOGIS Sue Christiansen 4/27/2016 9:42 Sue Christiansen Medium - 3-7 days 4/27/2016 9:42
138753 Network Services Please build and deploy 910 DVU160427 4/27/2016 9:37 Resolved Nancy Hilary LOGIS Nolan Little 4/27/2016 14:24 Nolan Little Medium - 3-7 days 4/27/2016 14:24
138754 PIMSError when deleting last appointment in the schedule history
search grid4/27/2016 9:40 Ready for Release Rob Lilly LOGIS Maria Rucke 5/20/2016 8:18 Maria Rucke Medium - 8-14 days
138755 RecTracMaple Grove: Gift Card not working; VSI Ticket Number
1264429.4/27/2016 9:42
Pending Client
ResponseKris Ryan Maple Grove Paul Norton 5/4/2016 16:00 Kris Ryan Medium - 3-7 days
Page 144 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138756 RecTracLakeville: Special Comments on League receipt; VSI Ticket
#12678144/27/2016 9:44 Resolved Kacie Robinson Lakeville Paul Norton 5/6/2016 11:25 Paul Norton Medium - 3-7 days 5/6/2016 11:26
138757 Systems Group RCE_ICAD 4/27/2016 9:46 In Progress Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 4/28/2016 10:53 John Paulsen Critical - 1 day
138758 Public Safety Mobiles TriTech Fire Mobiles Setup 4/27/2016 9:49 Resolved Nathan Bang Apple Valley John Nichols 5/16/2016 10:57 John Nichols Medium - 3-7 days 5/16/2016 10:57
138759 JDE HR/Payroll Fwd: Re: JDE Payroll Reconciliation Change 4/27/2016 10:00 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 4/27/2016 11:23 Nikki Heinbuch Medium - 3-7 days 4/27/2016 11:28
138760 Public Safety Mobiles MDC Setting 4/27/2016 10:08 Resolved John Sutton
Dakota
Communications
Center
Jason Ehlers 4/27/2016 13:32 Jason Ehlers Medium - 3-7 days 4/27/2016 13:32
138761 Utility Billing Building a Report 4/27/2016 10:11 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/28/2016 8:48 Pat Lindquist Medium - 3-7 days 4/28/2016 8:48
138762 Special Assessments LA - Abated Assessments 4/27/2016 10:18 Resolved Dianne Quinnell Lakeville Norb Vossen 4/27/2016 10:36 Norb Vossen Medium - 3-7 days 4/27/2016 10:36
138763 Infrastructure Group AV - Open up access to Tritech servers 4/27/2016 10:21 Resolved Nathan Ehlers Apple Valley Jack Israel 5/3/2016 13:47 Jack Israel Medium - 3-7 days 5/3/2016 13:48
138764 Systems Group Need SA password for the Tracker database on lo-phaseware 4/27/2016 10:21 Resolved Sue Christiansen LOGIS John Paulsen 4/28/2016 8:37 John Paulsen High - 2 days 4/28/2016 8:37
138765 Service Desk Please Enable Carter Schulze Account 4/27/2016 10:29 Resolved Nick Lovejoy Edina Peter Carlson 4/27/2016 10:36 Peter Carlson Medium - 3-7 days 4/27/2016 10:36
138766 JDE HR/Payroll Vlawmo benefits 4/27/2016 10:36 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/27/2016 10:50 Sandra Tauer Medium - 3-7 days 5/12/2016 9:39
138767 JDE Finance Deleting an invoice in Docusphere. 4/27/2016 10:39 Resolved JoAnn Eagen Farmington Jill Davis 4/27/2016 12:12 JoAnn Eagen Medium - 3-7 days 4/27/2016 12:19
138768 Network Services Quote: Dell Service Contract expiration report 4/27/2016 10:43 Resolved Shawn Christie NWCT Lori Hackett 5/5/2016 15:46 Lori Hackett Medium - 3-7 days 5/5/2016 15:46
138770 Utility Billing Neptune meters 4/27/2016 10:50 In Progress Deb Montilino St. Louis Park Pam Kummer 4/27/2016 10:50 System Medium - 3-7 days
138771 Utility Billing City of Woodbury WAV Comparison Report 4/27/2016 10:54 Resolved Elissa Golden Woodbury Pat Lindquist 4/28/2016 8:38 Pat Lindquist Medium - 3-7 days 4/28/2016 8:38
138773 RecTracRE: Incident #138769 - RE: Rosemary's Card Printing Issue -
duplicate incident, with question about card printer support4/27/2016 11:03 Resolved Patty Dexter Lakeville Sue Christiansen 4/27/2016 11:16 Sue Christiansen Medium - 3-7 days 4/27/2016 11:16
138774 JDE Finance Docusphere not finding MN Energy 4/27/2016 11:08 In Progress JoAnn Eagen Farmington Jill Davis 4/27/2016 14:23 JoAnn Eagen Medium - 3-7 days
138775 Systems Group URGENT!!!!!! Fwd: Message Status - Undeliverable 4/27/2016 11:10 Resolved Dave Sack Coon Rapids Brian Peterson 4/28/2016 8:09 Brian Peterson Medium - 3-7 days 4/28/2016 8:09
138776 RecTracEagan: Online card transactions show up twice in RecTrac but
only once in Plug N Pay (Dog licenses)4/27/2016 11:11 Resolved Josh Feldman Eagan Sue Christiansen 4/28/2016 14:47 Sue Christiansen Medium - 3-7 days 4/28/2016 14:47
138777 Infrastructure Group Need voicemail change Friday! 4/27/2016 11:13 Resolved Dan Cook Eagan Jude Giron 5/10/2016 11:01 Dan Cook High - 2 days 5/10/2016 11:12
138778 Infrastructure Group PD can't reach a file share 4/27/2016 11:17 Resolved Ian Hardie South St. Paul Virginia Vaske 5/25/2016 13:36 Virginia Vaske Medium - 3-7 days 4/27/2016 11:36
138779 Systems Group URGENT!!!! Fwd: Message Status - Undeliverable 4/27/2016 11:18 Resolved Dave Sack Coon Rapids Brian Peterson 4/28/2016 8:37 Brian Peterson Medium - 3-7 days 4/28/2016 8:09
138780 JDE Finance DocuSphere Workflow - Process Instance Error 4/27/2016 11:32 Resolved DocuSphere Workflow System LOGIS Jill Davis 4/27/2016 11:36 Jill Davis Medium - 3-7 days 4/27/2016 11:36
138781 Public Safety Mobiles Richfield Citations rejected by Hennepin County 4/27/2016 11:39 Resolved Natalie Johnson Richfield Jason Ehlers 4/27/2016 13:56 Jason Ehlers Medium - 3-7 days 4/27/2016 13:56
138782 Property Data Created new version 4/27/2016 11:59 Resolved Shelly (Michelle) Gelo Minnetonka Norb Vossen 4/27/2016 13:08 Norb Vossen Medium - 3-7 days 4/27/2016 13:08
138783 Service Desk SSP - Order 3802I 4/27/2016 12:19 Pending Equipment Ian Hardie South St. Paul Lori Hackett 4/28/2016 13:53 Lori Hackett Medium - 3-7 days
138784 JDE Finance Hubble software 4/27/2016 12:22 Resolved Tammy Wilson Eden Prairie Dave Schleicher 4/28/2016 15:37 Tammy Wilson Medium - 3-7 days 4/28/2016 15:41
138787 Infrastructure Group Create VPN group on Firewall 4/27/2016 12:31 Resolved Alan Nordquist Hastings Jason Stickler 5/2/2016 10:29 Jason Stickler Medium - 3-7 days 5/3/2016 15:21
138788 JDE HR/Payroll ESS Username and password 4/27/2016 12:54 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 4/27/2016 13:25 Nikki Heinbuch Medium - 3-7 days 4/27/2016 13:25
138789 Service Desk San LUN renaming 4/27/2016 13:14 In Progress Janelle Day LOGIS Scott Crocker 5/9/2016 8:50 Scott CrockerProject - no specified
due date
138790 Infrastructure Group Cannot dial into GoToMeeting from phone in conference room 4/27/2016 13:16 New Lonnie Rolf LOGIS Jude Giron Medium - 3-7 days
138791 Service Desk Citrix Password Reset 4/27/2016 13:17 Resolved Christine O'Donnell Bloomington Peter Carlson 4/27/2016 14:21 Peter Carlson Medium - 3-7 days 4/27/2016 14:21
138792 Service Desk Help using Commvault case manager 4/27/2016 13:17 Internal Testing Dan Cook Eagan Scott Crocker 5/20/2016 15:53 Scott Crocker Medium - 8-14 days
138793 Service Desk User Change in Position 4/27/2016 13:22 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/4/2016 8:41 Peter Carlson Medium - 3-7 days 5/9/2016 8:13
138795 JDE HR/Payroll WBL Open Enrollment 4/27/2016 14:03 Resolved Sandra Tauer White Bear Lake Nancy Hilary 4/27/2016 15:38 Sandra Tauer Medium - 3-7 days 4/27/2016 15:38
138796 JDE HR/Payroll Access to resetting ESS passwords 4/27/2016 14:05 Resolved Jill Berger Brooklyn Center Dave Schleicher 4/27/2016 15:39 Dave Schleicher Medium - 3-7 days 4/27/2016 15:39
138797 Infrastructure Group Camera SSID 4/27/2016 14:08 Resolved Ian Hardie South St. Paul Virginia Vaske 5/6/2016 8:11 Virginia Vaske Medium - 3-7 days 5/6/2016 8:11
138798 JDE HR/Payroll New ESS User 4/27/2016 14:18 Resolved Jodie Hildestad St. Louis Park Nikki Heinbuch 4/27/2016 15:23 Nikki Heinbuch Medium - 3-7 days 4/27/2016 15:23
138799 JDE Finance Email addresses for Tungsten Test Users 4/27/2016 14:24 Resolved Dave Schleicher LOGIS Dave Schleicher 4/27/2016 14:24 Dave Schleicher Medium - 3-7 days 4/27/2016 15:41
138800 Service Desk White Bear Lake: Fire Dept printer issue 4/27/2016 14:40 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:34 Chad Remick Medium - 3-7 days 5/3/2016 11:34
138801 JDE HR/Payroll New Employees - Spinks 4/27/2016 14:46 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/27/2016 15:31 Nikki Heinbuch Medium - 3-7 days 4/27/2016 15:31
138802 Training Training for new staff 4/27/2016 15:01 Resolved Jeff Alger New Hope Jane Watje 4/27/2016 15:07 Jane Watje Medium - 3-7 days 4/27/2016 15:07
138803 JDE HR/Payroll New Employees - Rec 4/27/2016 15:05 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 4/28/2016 9:08 Denise Heimerman Medium - 3-7 days 4/27/2016 15:38
Page 145 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138804 PIMS Renewal Notices 4/27/2016 15:07 Resolved Kaeley Cazin New Hope Jane Watje 4/27/2016 15:09 Jane Watje Medium - 3-7 days 4/27/2016 15:09
138805 JDE HR/Payroll New ESS Users 4/27/2016 15:10 Resolved Carrie Person Edina Nikki Heinbuch 4/28/2016 10:33 Carrie Person Medium - 3-7 days 4/27/2016 16:17
138806 Infrastructure Group Enable network traps to [email protected] 4/27/2016 15:11 Resolved Jeff Dulac Minnetonka Jack Israel 4/28/2016 13:57 Jack Israel Medium - 3-7 days 4/28/2016 13:59
138807 JDE Finance Tungsten SEND TO END question 4/27/2016 15:13 In Progress Margaret 'Maggie' Wagner Maple Grove Jill Davis 4/27/2016 16:01 Margaret 'Maggie' Wagner Medium - 3-7 days
138808 JDE HR/Payroll Final Update not finished 4/27/2016 15:37 Resolved Sharon More South St. Paul Nikki Heinbuch 4/27/2016 16:09 Sharon More Medium - 3-7 days 4/27/2016 16:28
138809 JDE HR/Payroll Loan repayment set up 4/27/2016 15:44 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 4/28/2016 10:51 Nikki Heinbuch Medium - 3-7 days 5/6/2016 9:15
138810 Network Services Apply 2016 Renewed Symantec Licenses 4/27/2016 15:53 Resolved Dean Busch Robbinsdale Chad Remick 5/3/2016 11:53 Chad Remick Medium - 3-7 days 5/3/2016 11:53
138811 Service Desk Reconfigure Finance Dept Line x5131 4/27/2016 16:01 Resolved Richard Johnson New Hope Carl Pearson 5/3/2016 10:06 Carl Pearson Medium - 3-7 days 5/3/2016 10:06
138812 Service Desk WBL: Two things for LOGIS 4/27/2016 16:11 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 11:36 Chad Remick Medium - 3-7 days 5/3/2016 11:36
138813 Systems Group Expand virtual hard drive size 4/27/2016 16:25 Resolved Craig Beers Minnetonka John Paulsen 4/28/2016 10:38 John Paulsen Medium - 3-7 days 4/28/2016 10:38
138814 Systems Group Confirming EarleBrown.com Info 4/27/2016 16:41 Resolved Patty Hartwig Brooklyn Center Jeff Sibell 5/16/2016 11:19 Jeff Sibell Medium - 3-7 days 5/16/2016 11:19
138815 RecTrac can Activity Waiver be defaulted 4/27/2016 16:59 New Kacie Robinson Lakeville Sue Christiansen 4/27/2016 16:59 System Medium - 3-7 days
138816 Service Desk Restore of JDE Brooklyn Center 4/28/2016 7:16 Resolved Jill Davis LOGIS Scott Crocker 4/28/2016 9:18 Jill Davis Medium - 3-7 days 4/28/2016 8:14
138817 Network Services Adjust WIndows Updates on Liquor Store POS's 4/28/2016 7:19 Client to Test Dean Busch Robbinsdale Peter Carlson 5/18/2016 15:23 Peter Carlson Medium - 3-7 days
138818 Network Services Force SEP to update from internal SEP Manager Server 4/28/2016 7:25 Resolved Dean Busch Robbinsdale Dimitrios Hilton 5/9/2016 7:57 Dimitrios Hilton Medium - 3-7 days 5/9/2016 7:57
138819 Systems Group RCECC - Customer cannot access ICAD 4/28/2016 7:29 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 4/29/2016 16:04 John Paulsen Critical - 1 day 5/2/2016 6:37
138820 Systems Group Pydio 4/28/2016 7:36 Resolved John Peterson St. Louis Park 4/28/2016 7:53 Peter Carlson Medium - 3-7 days 4/28/2016 7:53
138821 Infrastructure Group Symantec Endpoint Protection Manager Migration 4/28/2016 7:42 Resolved Don Rambow White Bear Lake Virginia Vaske 5/6/2016 8:01 Virginia Vaske Medium - 3-7 days 5/6/2016 8:01
138822 Service Desk RE: Pydio 4/28/2016 7:48 Resolved John Peterson St. Louis Park 4/28/2016 7:53 Peter Carlson Medium - 3-7 days 4/28/2016 7:53
138823 PIMS Property address change - Not Validating in PIMS 4/28/2016 8:14 Resolved Mitzi Wicklund Edina Maria Rucke 4/28/2016 8:19 Maria Rucke Medium - 3-7 days 4/28/2016 8:19
138824 JDE HR/Payroll EE #107782 Benefit Enrollment 4/28/2016 8:25 Resolved Kim Hansen Austin Nancy Hilary 4/28/2016 12:14 Kim Hansen Medium - 3-7 days 4/28/2016 12:16
138825 Service Desk New officer tokens 4/28/2016 8:27 Resolved David Klitzke Orono Joe Rader 4/29/2016 10:45 Joe Rader Medium - 3-7 days 4/29/2016 10:45
138826 RecTrac Accruals 4/28/2016 8:38 New Tom Nesseth Lakeville Sue Christiansen 4/28/2016 16:48 Sue Christiansen Medium - 3-7 days
138827 Systems Group CIS Freezing Again 4/28/2016 8:39 Resolved Stefan Bakken Lakeville Jeff Sibell 5/5/2016 9:01 Jeff Sibell Medium - 3-7 days 5/5/2016 9:01
138828 RecTracLakeville: calendar-is there a way to only have programs show
on calendar on their begin date? - VSI Ticket #12693854/28/2016 8:59 Resolved Kacie Robinson Lakeville Paul Norton 5/11/2016 15:15 Paul Norton Medium - 3-7 days 5/10/2016 16:25
138829 RecTracGolden Valley: Refund for Mobile Food Truck Permit - VSI Ticket
#12692824/28/2016 9:10
Pending Client
ResponseSheila Van Sloun Golden Valley Paul Norton 5/10/2016 13:43 Paul Norton Medium - 3-7 days
138830 JDE HR/Payroll ESS Pay history 4/28/2016 9:45 Resolved Kathy Jo Price Apple Valley Nikki Heinbuch 4/28/2016 12:38 Kathy Jo Price Medium - 3-7 days 4/28/2016 12:58
138831 RecTracMaple Grove: Refund of credits on account (VSI Ticket
#1268869)4/28/2016 9:49 Client to Test Kris Ryan Maple Grove Sue Christiansen 5/13/2016 15:06 Sue Christiansen Medium - 3-7 days
138832 Systems Group CIS Infinity crash when exiting credit card processing screen 4/28/2016 10:03 Resolved Paul Schweisthal Maple Grove Jeff Sibell 5/4/2016 7:42 Jeff Sibell Medium - 3-7 days 5/4/2016 7:42
138833 PIMS RE: Maria meeting Finance 4/28/2016 10:05 Resolved Katy Hauan Ramsey Maria Rucke 4/28/2016 10:07 Maria Rucke Medium - 3-7 days 4/28/2016 10:07
138834 JDE HR/Payroll Robbinsdale ESS 4/28/2016 10:06 In Progress Larry Jacobson Robbinsdale Nancy Hilary 5/4/2016 13:52 Nancy Hilary Medium - 3-7 days
138835 JDE HR/Payroll Employee Terminations 4/28/2016 10:06 Resolved Denise Heimerman Minnetonka Kevin Sundberg 4/29/2016 9:32 Denise Heimerman Medium - 3-7 days 4/29/2016 9:08
138836 PIMS ED - Pims error Record already exists in the database 4/28/2016 10:10 Resolved Jackie Onischuk Edina Judd Harper 4/28/2016 10:17 Judd Harper Medium - 3-7 days 4/28/2016 10:17
138837 RecTracMaple Grove - Web Trac & Rec Trac slow; HH accounts missing
first & last name (VSI Ticket #1264553)4/28/2016 10:10 Resolved Lisa Jost Maple Grove Sue Christiansen 5/18/2016 9:43 Sue Christiansen High - 2 days 5/18/2016 9:43
138838 Property Data EP - Homestead FTP 4/28/2016 10:10 Resolved Lisa Ramsey Eden Prairie Norb Vossen 4/28/2016 11:35 Norb Vossen Medium - 3-7 days 4/28/2016 11:35
138839 GIS Access to LogisMap 4/28/2016 10:13 Resolved Craig Beers Minnetonka Keith Anderson 4/28/2016 12:42 Keith Anderson High - 2 days 4/28/2016 12:42
138840 Service Desk Setup VPN for user 4/28/2016 10:13 Resolved Dan Anderson Dakota County Peter Carlson 5/3/2016 9:23 Peter Carlson Medium - 3-7 days 5/3/2016 9:23
138841 Network Services Documentation on win 7 remote desktop hardening? 4/28/2016 10:19Pending Client
ResponsePaul Schweisthal Maple Grove Dimitrios Hilton 4/28/2016 14:48 Dimitrios Hilton Medium - 3-7 days
138842 JDE HR/Payroll New ESS User 4/28/2016 10:19 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 4/29/2016 10:06 Jodie Hildestad Medium - 3-7 days 4/29/2016 10:06
138843 PIMS Reports 4/28/2016 10:20 Resolved Meg Feikema Willmar Judd Harper 4/29/2016 11:45 Judd Harper Medium - 3-7 days 4/29/2016 11:44
138844 PIMS Email option does not work within PIMS 4/28/2016 10:20 Resolved Meg Feikema Willmar Judd Harper 5/25/2016 14:07 Judd Harper Medium - 3-7 days 5/25/2016 14:08
138845 RecTrac Question Management! Uregent!! (VSI Ticket #1257159) 4/28/2016 10:22 Resolved Jan Clark Maple Grove Sue Christiansen 4/28/2016 16:08 Sue Christiansen Medium - 3-7 days 4/28/2016 16:08
138846 Infrastructure Group FW: tritech installs--network services 4/28/2016 10:23 Resolved Dan Anderson Dakota County John Wondra 5/10/2016 11:59 John Wondra Medium - 3-7 days 5/10/2016 11:59
Page 146 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138847 Service Desk Change in phone greeting for motor vehicle 4/28/2016 10:28 Resolved Dean Busch Robbinsdale Peter Carlson 5/6/2016 9:57 Dean Busch Medium - 3-7 days 5/6/2016 10:37
138848 Network Services Allow Orono Citrix User the Tritech Icons 4/28/2016 10:32 Resolved Jessica Werder Orono Peter Carlson 5/18/2016 14:47 Peter Carlson Medium - 8-14 days 5/18/2016 14:47
138849 Network Services Add Memory to RCECC VCenter server 4/28/2016 10:33 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 5/5/2016 8:45 John Paulsen Medium - 3-7 days 5/5/2016 8:45
138850 RecTrac Membership Scan View Request 4/28/2016 10:44 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/3/2016 13:53 Paul Norton Medium - 3-7 days 5/3/2016 13:53
138851 Network Services Need Entrust ID token changed for new phone 4/28/2016 10:56 Resolved Roger Anderson Hutchinson Peter Carlson 4/28/2016 12:25 Peter Carlson Medium - 3-7 days 4/28/2016 12:25
138852 RecTrac Rec Trac Down 4/28/2016 11:01 Resolved Dan Mueller Crystal Sue Christiansen 4/28/2016 11:27 Sue Christiansen Medium - 3-7 days 4/28/2016 11:27
138853 RecTrac down - can't access OpenEdge. Jeff Sibell will reboot the server 4/28/2016 11:07 Resolved Logis Internal LOGIS Sue Christiansen 4/28/2016 11:10 Sue Christiansen Critical - 1 day 4/28/2016 11:10
138854 JDE HR/Payroll Insight - application is improperly formatted 4/28/2016 11:10 New Jill Berger Brooklyn Center Dave Schleicher 4/28/2016 14:20 Dave Schleicher Medium - 3-7 days
138855 Service Desk Print checks 4/28/2016 11:21 Resolved Heather Campson LOGIS Joe Rader 4/28/2016 15:18 Joe Rader Medium - 3-7 days 4/28/2016 15:18
138856 RecTrac esha gubbi 4/28/2016 11:23 Resolved Kris Ryan Maple Grove Sue Christiansen 4/28/2016 11:32 Sue Christiansen Medium - 3-7 days 4/28/2016 11:32
138857 Utility BillingQuestion regarding cash batch balancing for CC vs echecks for
Invoice Cloud payments4/28/2016 11:24 In Progress Lonnie Rolf LOGIS Pam Kummer 4/28/2016 11:24 System Medium - 3-7 days
138858 Service Desk DTF desktop computer 4/28/2016 11:34 Resolved Robert Topp NWDTF Peter Carlson 5/2/2016 9:22 Robert Topp Medium - 3-7 days 5/2/2016 9:43
138859 Service Desk New LOGIS Domain User 4/28/2016 11:36 Resolved Keith Anderson LOGIS Peter Carlson 4/28/2016 12:20 Peter Carlson Medium - 3-7 days 4/28/2016 12:20
138860 Utility Billing Delete an infinity.link account 4/28/2016 11:52 Resolved Elissa Golden Woodbury Pat Lindquist 4/28/2016 12:23 Pat Lindquist Medium - 3-7 days 4/28/2016 12:23
138862 Public Safety General Attn: Jason Ehlers 4/28/2016 12:05 Resolved Krissy Franklin Maple Grove 4/28/2016 12:43 Jason Ehlers Medium - 3-7 days 4/28/2016 12:43
138863 Network Services Wireless bridging at WTP 4/28/2016 12:05 In Progress James Goldenstein Eden Prairie Virginia Vaske 5/26/2016 14:15 Virginia Vaske Medium - 3-7 days
138864 Utility Billing City of Woodbury RE: Create New Meter Type 4/28/2016 12:25Pending Client
ResponseKimberly Coulter Woodbury Pam Kummer 5/3/2016 22:37 Pam Kummer Medium - 3-7 days
138865 RecTracchange the clone boxes to become available for us to clone (VSI
Ticket #1271511)4/28/2016 12:26
Pending Client
ResponseHolly Champlin Eagan Sue Christiansen 5/18/2016 13:47 Sue Christiansen Medium - 3-7 days
138866 Utility Billing Please delete user registration on resident account 4/28/2016 12:39 Resolved Brandi Aitkin Apple Valley Pat Lindquist 4/28/2016 13:02 Pat Lindquist Medium - 3-7 days 4/28/2016 13:02
138867 Infrastructure Group Police network needs access to TriTech CAD 4/28/2016 12:42 Resolved Mike O'Neill Burnsville Virginia Vaske 5/16/2016 8:51 Virginia Vaske Medium - 3-7 days 5/16/2016 8:51
138868 Infrastructure Group Firewall - ASAP 4/28/2016 12:53 Resolved Shelli Welter Burnsville Jack Israel 4/28/2016 15:24 Jack Israel High - 2 days 4/28/2016 15:33
138869 Network ServicesJDE 920 - Please assemble, build, and deploy a full 920
DVF160428 package4/28/2016 12:53 Resolved Nancy Hilary LOGIS Nolan Little 4/29/2016 8:05 Nolan Little Medium - 3-7 days 4/29/2016 8:05
138870 Network Services Please build and deploy 910 PYU160428 4/28/2016 13:10 Resolved Nancy Hilary LOGIS Nolan Little 4/28/2016 14:32 Nolan Little Medium - 3-7 days 4/28/2016 14:32
138871 Network Services Change unprovisioned ports to City Hall VLAN 4/28/2016 13:16 Resolved Ian Hardie South St. Paul Adam Maloney 4/29/2016 12:38 Adam Maloney Medium - 3-7 days 4/29/2016 12:27
138872 RecTrac Credit card number showing on Cash Journal 4/28/2016 13:20 New Kelly O'Dea Minnetonka Sue Christiansen 4/28/2016 13:20 Sam Black Medium - 3-7 days
138873 Tracker Admin How do I see my RecTrac incidents? 4/28/2016 13:21 Resolved Holly Champlin Eagan Sue Christiansen 4/28/2016 13:25 Sue Christiansen Medium - 3-7 days 4/28/2016 13:25
138874 JDE HR/Payroll ESS 4/28/2016 13:25 In Progress Pat Vinje
Dakota
Communications
Center
Nancy Hilary 4/28/2016 14:25 Pat Vinje Medium - 3-7 days
138875 Systems Group Alert - rce-vcenter02.rc-ecc.org/Disks is WARNING 4/28/2016 13:28 Resolved Joe Rader LOGIS 4/28/2016 14:11 John Paulsen Medium - 3-7 days 4/28/2016 14:11
138876 JDE HR/Payroll New HR Intern setup 4/28/2016 13:31Pending Client
ResponseAli Timpone St. Louis Park Dave Schleicher 5/4/2016 7:41 Dave Schleicher Medium - 3-7 days
138877 RecTrac Centerbrook Golf RecTrac POS 4/28/2016 13:44Pending Client
ResponsePatty Hartwig Brooklyn Center Paul Norton 5/4/2016 8:30 Kao Yang Medium - 3-7 days
138879 Property Data MG Homestead FTP 4/28/2016 13:49 Resolved Pam Olson Maple Grove Norb Vossen 4/28/2016 14:11 Norb Vossen Medium - 3-7 days 4/28/2016 14:11
138880 JDE Finance Kevin Test Corndog 4/28/2016 13:50 Resolved Jill Davis LOGIS Kevin Sundberg 5/2/2016 13:08 Kevin Sundberg Medium - 3-7 days 5/2/2016 13:08
138881 PIMS Delete payment for permit # ss021268 4/28/2016 13:56 Resolved Kim Woog South St. Paul Norb Vossen 4/28/2016 13:58 Norb Vossen Medium - 3-7 days 4/28/2016 13:58
138882 JDE Finance Mtka-New Asset Upload File 4/28/2016 14:04 Resolved Joel Merry Minnetonka Dave Schleicher 4/28/2016 21:52 Joel Merry Medium - 3-7 days 4/29/2016 7:03
138883 RecTracMaple Grove: WebTrac Credit Card additional $110.00 (VSI
Ticket #1268688)4/28/2016 14:07 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:42 Sue Christiansen Medium - 3-7 days 5/11/2016 13:42
138885 JDE HR/Payroll CY Payroll Reconciliation 4/28/2016 14:16 Resolved Greg Moeller Crystal Nikki Heinbuch 4/28/2016 16:10 Greg Moeller Medium - 3-7 days 4/28/2016 14:45
138887 JDE HR/Payroll EE 113500 Current/YTD variance on 1/15/16 check 4/28/2016 15:13 New Shari Rains New Hope Nikki Heinbuch 5/3/2016 13:27 Nikki Heinbuch Medium - 3-7 days
138888 RecTracRecTrac: Concerns about memory usage - seems to be building
again (VSI Ticket #1264762)4/28/2016 15:16 Resolved Logis Internal LOGIS Sue Christiansen 5/13/2016 10:34 Sue Christiansen Medium - 3-7 days 5/13/2016 10:34
138889 Network Services eMail distribution list addition 4/28/2016 15:17 Resolved Norb Vossen LOGIS Joe Rader 4/29/2016 10:55 Norb Vossen Medium - 3-7 days 4/29/2016 10:55
138890 PIMS MI - new PIMS user setup 4/28/2016 15:19 Resolved Noel Westphal Minnetonka Norb Vossen 4/28/2016 15:24 Norb Vossen Medium - 3-7 days 4/28/2016 15:24
138891 JDE HR/Payroll New ESS Set-up 4/28/2016 15:20 Resolved Michelle Lindsay Shakopee 5/3/2016 11:04 Dave Schleicher Medium - 3-7 days 4/29/2016 10:25
138892 Service Desk GV Reservation Line 4/28/2016 15:20 Resolved Beth Yurchisin Golden Valley Joe Rader 4/28/2016 16:04 Joe Rader High - 2 days 4/28/2016 16:04
Page 147 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138893 JDE Finance Changing GL Code on Done item 4/28/2016 15:28 New JoAnn Eagen Farmington Jill Davis 4/29/2016 7:04 Jill Davis Medium - 3-7 days
138894 JDE Finance Reconciling AP to GL with Docusphere - CO 9999 4/28/2016 15:41 Resolved Tracy Geise Farmington Jill Davis 4/28/2016 16:18 Jill Davis Medium - 3-7 days 5/12/2016 16:10
138895 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 15:50Pending Client
ResponseMichelle Pietrick South St. Paul Dave Schleicher 5/27/2016 12:46 Dave Schleicher Medium - 3-7 days
138896 JDE HR/Payroll RE: Insight / Hubble Software licenses 4/28/2016 15:51 New Ali Timpone St. Louis Park Dave Schleicher 4/28/2016 15:51 Ali Timpone Medium - 3-7 days
138897 PIMS GV - Permit Item Codes entry 4/28/2016 15:54 Resolved Jeanne McManus Golden Valley Norb Vossen 4/28/2016 15:57 Norb Vossen Medium - 3-7 days 4/28/2016 15:57
138898 JDE Finance RE: Favorites Menu - Account Balance by Subledger Inquiry 4/28/2016 16:01 Resolved Ann Marie Shandley Maple Grove Dave Schleicher 4/28/2016 16:15 Ann Marie Shandley Medium - 3-7 days 4/28/2016 16:05
138899 RecTrac Maple Grove WebTrac credit card issues, including multi-charges 4/28/2016 16:03Pending Client
ResponseLogis Internal LOGIS Sue Christiansen 5/18/2016 16:12 Sue Christiansen
Project - no specified
due date
138900 RecTracEagan: Facility Calendar group and report are missing from
Report Output Management4/28/2016 16:07 Client to Test Holly Champlin Eagan Sue Christiansen 5/19/2016 12:09 Sue Christiansen Medium - 3-7 days
138901 PIMS add date to report 4/28/2016 16:14 New Jesse Anderson Brooklyn Center Judd Harper 5/9/2016 16:19 Judd Harper Medium - 8-14 days
138902 JDE HR/Payroll Unposted Payroll JEs from 2013 4/28/2016 16:17 New Daryl Sulander LOGIS Dave Schleicher 4/28/2016 16:18 Dave Schleicher Medium - 3-7 days
138904 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 18:23Pending Client
ResponseKerri Kindsvater White Bear Lake Dave Schleicher 5/27/2016 12:46 Dave Schleicher Medium - 3-7 days
138905 PIMS PIMS to JDE summary and the PIMS export file 4/28/2016 18:29 Resolved Shari Rains New Hope Maria Rucke 4/29/2016 16:03 Maria Rucke Medium - 3-7 days 4/29/2016 16:03
138906 JDE HR/Payroll RE: Insight / Hubble Software licenses 4/28/2016 18:51Pending Client
ResponseJulie Kornmann Lakeville Dave Schleicher 5/2/2016 8:44 Danny Barth Medium - 3-7 days
138907 JDE Finance RE: Insight / Hubble Software licenses 4/28/2016 19:01 Resolved Robin Hanson Farmington Dave Schleicher 5/27/2016 14:29 Robin Hanson Medium - 3-7 days 5/27/2016 14:16
138909 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 4/29/2016 6:11 Resolved Donna Gause Minnetonka Dave Schleicher 4/29/2016 7:02 Dave Schleicher Medium - 3-7 days 4/29/2016 7:02
138910 PIMS Double fee payment entered 4/29/2016 7:39 Resolved Shelly CambridgeMetropolitan
Airports CommissionJudd Harper 4/29/2016 8:01 Shelly Cambridge Medium - 3-7 days 4/29/2016 7:59
138911 Tracker Admin Archiving Connie Dalsen's staff member ID in Tracker (planning) 4/29/2016 7:43Pending Client
ResponsePam Kummer LOGIS Sue Christiansen 5/19/2016 11:42 Pam Kummer
Project - no specified
due date
138912 RecTrac event timer warning 4/29/2016 8:09 Resolved Kris Ryan Maple Grove Paul Norton 5/2/2016 9:56 Kris Ryan Medium - 3-7 days 4/29/2016 8:27
138913 RecTrac EVENT TIMER OFF - PLEASE FIX ASAP 4/29/2016 8:13 Resolved Carol Oyaas Crystal Paul Norton 4/29/2016 9:10 Carol Oyaas Medium - 3-7 days 4/29/2016 8:49
138914 RecTrac Event Timer 4/29/2016 8:16 Resolved Tom Nesseth Lakeville Paul Norton 5/2/2016 9:21 Tom Nesseth Medium - 3-7 days 4/29/2016 8:58
138915 Utility Billing Report request or assistance 4/29/2016 8:26 In Progress Judy Afdahl Woodbury Pat Lindquist 5/27/2016 16:16 Pat Lindquist Medium - 3-7 days
138917 RecTrac Event timer 4/29/2016 9:04 Resolved Sue LaCrosse Brooklyn Center Paul Norton 4/29/2016 9:29 Sue LaCrosse Medium - 3-7 days 4/29/2016 9:22
138918 Service DeskAdd city finance/accounting staff to the RecTrac 10.3 and 3.1
Outlook mailing lists4/29/2016 9:07 Resolved Sue Christiansen LOGIS Peter Carlson 5/3/2016 8:48 Sue Christiansen Medium - 3-7 days 5/3/2016 8:48
138919 Infrastructure Group Problem with audio/visual conferencing 4/29/2016 9:09 Resolved John Holter Richfield Jude Giron 4/29/2016 9:23 Jude Giron Medium - 3-7 days 4/29/2016 9:23
138920 Service Desk Phone - user switch 4/29/2016 9:11 Resolved Dean Busch Robbinsdale Peter Carlson 5/6/2016 8:42 Peter Carlson Medium - 3-7 days 5/6/2016 8:42
138921 RecTracLakeville: Participant age doesn't meet min. - VSI Ticket Number
12649154/29/2016 9:11 Resolved Kacie Robinson Lakeville Paul Norton 5/17/2016 10:53 Kacie Robinson Medium - 3-7 days 5/17/2016 10:53
138922 Public Safety Mobiles TriTech Client Installs on Toughbooks 4/29/2016 9:24 Resolved Diane Easton Inver Grove Heights John Nichols 5/5/2016 13:44 John Nichols Medium - 3-7 days 5/5/2016 13:44
138923 Utility Billing Remove email from finalled Accounts 4/29/2016 9:45 Resolved Barbara Virum St. Louis Park Pat Lindquist 4/29/2016 14:49 Pat Lindquist Medium - 3-7 days 4/29/2016 14:49
138924 JDE Finance Tungsten - PID 18905 4/29/2016 9:52 Resolved Robin Hanson Farmington Jill Davis 4/29/2016 9:56 Jill Davis Medium - 3-7 days 4/29/2016 9:56
138925 Service Desk Unmounted volumes in CV media agent clusters 4/29/2016 10:03 Resolved Joe Rader LOGIS Scott Crocker 4/29/2016 10:42 Scott Crocker Medium - 8-14 days 4/29/2016 10:42
138926 Infrastructure Group Unable to get to state website 4/29/2016 10:10 Resolved Nick Lovejoy Edina Vu Pham 5/9/2016 11:14 Vu Pham Medium - 3-7 days 5/9/2016 11:14
138927 JDE HR/Payroll ESS New Hire Set-up 4/29/2016 10:14 Resolved Michelle Lindsay Shakopee Kevin Sundberg 4/29/2016 12:44 Patti Kent Medium - 3-7 days 4/29/2016 12:44
138928 JDE HR/Payroll New ESS Set-up 4/29/2016 10:28 Resolved Michelle Lindsay Shakopee Kevin Sundberg 4/29/2016 13:40 Kevin Sundberg Medium - 3-7 days 4/29/2016 14:57
138929 Utility Billing Help with ACH file 4/29/2016 10:38 Resolved Gail Ripley Apple Valley Pat Lindquist 4/29/2016 15:01 Gail Ripley Medium - 3-7 days 4/29/2016 14:59
138930 Service Desk Set up Robert Haight AD/Email/IPT/Workstation 4/29/2016 11:22 Resolved Janelle Day LOGIS Joe Rader 5/2/2016 8:42 Joe Rader High - 2 days 5/2/2016 8:42
138931 JDE HR/Payroll New EE 4/29/2016 11:26 Resolved Eve Lomaistro New Hope Nikki Heinbuch 4/29/2016 14:51 Eve Lomaistro Medium - 3-7 days 4/29/2016 14:18
138932 Network Services SSP IP Telephony Order 4/29/2016 11:35 In Progress Ian Hardie South St. Paul Lori Hackett 4/29/2016 11:46 Janelle Day Medium - 3-7 days
138933 Public Safety Mobiles Bloomington citations 4/29/2016 11:38 Resolved Christine O'Donnell Bloomington Jason Ehlers 5/2/2016 12:50 Jason Ehlers Medium - 3-7 days 5/2/2016 12:50
138934 Network Services SSP IPT Order - Cisco 4/29/2016 11:38 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/26/2016 10:54 Lori Hackett Medium - 3-7 days
138935 Network Services Infortel order 4/29/2016 11:40 Resolved Janelle Day LOGIS Lori Hackett 5/13/2016 14:34 Lori Hackett Medium - 3-7 days 5/13/2016 15:06
138936 Network Services SSP IPT Order - Aware 4/29/2016 11:51 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/23/2016 15:28 Lori Hackett Medium - 3-7 days
Page 148 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138937 Network Services SSP IPT order - Syn-Apps 4/29/2016 11:53 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/6/2016 15:13 Lori Hackett Medium - 3-7 days
138938 Network Services SSP IPT order - Bogen Paging Unit 4/29/2016 11:59 Resolved Ian Hardie South St. Paul Lori Hackett 5/24/2016 13:14 Lori Hackett Medium - 3-7 days 5/24/2016 13:14
138939 Service Desk Token setup 4/29/2016 12:02 Resolved Stephanie Mellesmoen Apple Valley Joe Rader 5/4/2016 8:49 Joe Rader Medium - 3-7 days 5/4/2016 8:49
138940 RecTrac Age at time of class start?? 4/29/2016 12:04 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 10:54 Kacie Robinson Medium - 3-7 days 5/10/2016 10:54
138941 JDE Finance A/P rec 4/29/2016 12:17 New Lisa Reiten Apple Valley Jill Davis 5/24/2016 8:26 Jill Davis Medium - 3-7 days
138942 Utility Billing DELETE .LINK ACCT 4/29/2016 12:19 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/29/2016 14:57 Pat Lindquist Medium - 3-7 days 4/29/2016 14:57
138943 JDE HR/Payroll New ESS Users 4/29/2016 12:40 Resolved Carrie Person Edina Kevin Sundberg 4/29/2016 14:53 Kevin Sundberg Medium - 3-7 days 4/29/2016 14:54
138944 Utility Billing DELETE A PENDING READING 4/29/2016 12:45 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 4/29/2016 13:58 Pat Lindquist Medium - 3-7 days 4/29/2016 13:58
138945 PIMS Adding an inspectors name to the report list 4/29/2016 12:53Pending Client
ResponseAnn Boettcher St. Louis Park Judd Harper 4/29/2016 14:07 Ann Boettcher Medium - 3-7 days
138946 RecTracRecTrac 3.1: VIC (hardware connectivity) is down for Maple
Grove, Crystal, Lakeville, and Brooklyn Center4/29/2016 12:54 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 4/29/2016 16:31 Sue Christiansen Medium - 3-7 days 4/29/2016 16:31
138947 Service Desk DTF fax 4/29/2016 13:06 Resolved Robert Topp NWDTF Chad Remick 5/3/2016 15:15 Chad Remick Medium - 3-7 days 5/3/2016 15:15
138949 PIMS Couple of questions - PIMS 4/29/2016 13:10 Resolved Ann Boettcher St. Louis Park Maria Rucke 4/29/2016 13:50 Maria Rucke Medium - 3-7 days 4/29/2016 13:50
138950 Infrastructure Group Allow access for Eagan Fire Mobiles to TriTech Fire Mobile 4/29/2016 13:16 Resolved Ron Waara Eagan John Wondra 5/4/2016 9:24 John Wondra High - 2 days 5/4/2016 9:24
138951 Service Desk Wireless Quote 4/29/2016 13:18 Resolved James Goldenstein Eden Prairie Lori Hackett 5/23/2016 15:43 Lori Hackett Medium - 3-7 days 5/23/2016 15:44
138952 JDE Finance Cintas Payment 4/29/2016 13:25 Resolved JoAnn Eagen Farmington Jill Davis 4/29/2016 14:21 JoAnn Eagen Medium - 3-7 days 4/29/2016 14:24
138953 RecTrac Dog Pass Reports 4/29/2016 13:38 Resolved Jared Flewellen Eagan Paul Norton 4/29/2016 15:00 Paul Norton High - 2 days 4/29/2016 15:00
138954 RecTrac VIC Down 4/29/2016 13:56 Resolved Jared Flewellen Eagan Sue Christiansen 4/29/2016 14:27 Sue Christiansen Medium - 3-7 days 4/29/2016 14:27
138955 PIMS Permit 021273 4/29/2016 13:58 Resolved Kim Woog South St. Paul Maria Rucke 4/29/2016 15:56 Maria Rucke Medium - 3-7 days 4/29/2016 15:56
138956 RecTracMinnetonka: emails not working from rectrac; VSI Ticket
Number #12650314/29/2016 14:22 Resolved Kelly O'Dea Minnetonka Paul Norton 5/6/2016 9:16 Sara Woeste Medium - 3-7 days 5/6/2016 9:15
138957 RecTracMaple Grove: WebTrac Credit Card receipt #109408 - extra
charge of $552 (VSI Ticket #1268684)4/29/2016 14:24 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen Medium - 3-7 days 5/11/2016 13:41
138958 JDE HR/Payroll PERA REPORT 4/29/2016 14:31 Resolved Karrie Glen Lakeville Nikki Heinbuch 5/3/2016 10:32 Nikki Heinbuch Medium - 3-7 days 5/5/2016 8:02
138959 RecTracMaple Grove - Credit Card Double charges for 4 customers (VSI
Ticket #1268696)4/29/2016 14:32 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen Medium - 3-7 days 5/11/2016 13:41
138960 RecTracLeague Scores-can you change all entries to "normal" instead of
scored4/29/2016 14:42 Resolved Kacie Robinson Lakeville Sue Christiansen 5/10/2016 10:08 Sue Christiansen Medium - 3-7 days 5/10/2016 10:08
138961 Network Services Malware Incident 4/29/2016 14:51 Resolved Mike Johnson NWCT Dimitrios Hilton 5/16/2016 15:45 Dimitrios Hilton High - 2 days 5/16/2016 15:45
138962 RecTrac Missing registrations 4/29/2016 14:51 Resolved Kris Ryan Maple Grove Paul Norton 5/2/2016 14:20 Paul Norton Medium - 3-7 days 5/2/2016 14:20
138963 JDE Finance JDE Attachments-File Uploads 4/29/2016 14:57 In Progress Dawn McGuireMinnesota Transit
AuthorityJill Davis 5/20/2016 10:01 Dave Schleicher Medium - 3-7 days
138964 Service Desk SQL backup restore/request 4/29/2016 15:15 Resolved Nolan LittleLittleBrook
ConsultingScott Crocker 5/2/2016 8:28 Scott Crocker Medium - 3-7 days 5/2/2016 8:28
138965 JDE HR/Payroll user security report terminated employees update 4/29/2016 15:52 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/2/2016 10:08 Julie Nowlan Medium - 3-7 days 5/2/2016 10:08
138966 Network Services 9.2 ActiveX Control 4/29/2016 15:55 Resolved Jill Davis LOGIS Nolan Little 5/4/2016 7:40 Nolan Little Medium - 3-7 days 5/4/2016 7:40
138967 Infrastructure Group Issue with PD network 4/29/2016 15:57 Resolved Kyle Johannes Bloomington Jack Israel 4/29/2016 9:08 Jack Israel Medium - 3-7 days 5/2/2016 8:11
138968 Service Desk When did email archiving start capturing data? 4/29/2016 16:25 Resolved Patty Latham Minnetonka Carl Pearson 5/2/2016 9:55 Patty Latham Medium - 3-7 days 5/2/2016 9:30
138969 Network Services Service Alert memory is CRITICAL 4/29/2016 16:28 Resolved Kevin Pikkaraine LOGIS Kevin Pikkaraine 4/30/2016 20:01 Kevin Pikkaraine Medium - 3-7 days 4/30/2016 20:01
138970 JDE Finance New User - JDE setup (Incident #139168 for CIS) 4/29/2016 17:10Pending Client
ResponseEric Roggeman Edina Jill Davis 5/16/2016 15:33 Dave Schleicher Medium - 3-7 days
138971 JDE Finance Quick Depreciation Question 4/29/2016 19:36Pending Client
ResponseJoel Merry Minnetonka Dave Schleicher 4/29/2016 20:20 Dave Schleicher Medium - 3-7 days
138972 Infrastructure Group PCI Compliance – PCI Segment Review (FA) 5/1/2016 5:00 Resolved Rob Boerboom Farmington Virginia Vaske 5/6/2016 14:45 Virginia Vaske Medium - 3-7 days 5/6/2016 14:46
138973 Service Desk PCI Compliance – PCI Hardware (WB) 5/1/2016 5:01 New Don Rambow White Bear Lake Chad Remick 5/1/2016 5:01 Don Rambow Medium - 3-7 days
138974 Network Services RCECC Monthly Review of QRadar logs 5/1/2016 5:01 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 5/9/2016 16:02 John Paulsen Medium - 3-7 days 5/16/2016 9:24
138975 Infrastructure Group PCI Compliance – Wireless Scans (WB) 5/1/2016 5:03 In Progress Don Rambow White Bear Lake Virginia Vaske 5/18/2016 15:04 Virginia Vaske Medium - 3-7 days
138976 Systems Group RCECC Monthly Administration of the EMC SAN 5/1/2016 5:07 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/12/2016 8:54 Robert Haight Medium - 3-7 days 5/12/2016 8:54
Page 149 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
138977 Service Desk RCECC Monthly Administration Review 5/1/2016 5:10 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Chad Remick 5/12/2016 10:22 Chad Remick Medium - 3-7 days 5/17/2016 10:54
138978 Systems Group RCECC Annual Review of the Windows Server OS 5/1/2016 5:12 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 5/4/2016 14:52 John Paulsen Medium - 3-7 days 5/6/2016 7:34
138979 Network Services RCECC Monthly PhaseWare Report 5/1/2016 5:15 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 5/13/2016 14:25 Lori Hackett Medium - 3-7 days 5/13/2016 14:25
138980 Service Desk VMWare Server Issue 5/1/2016 12:02 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/1/2016 12:34 Peter Carlson Medium - 3-7 days 5/1/2016 12:34
138981 Systems Group Add Windows 7 virtual workstation for RDP on JLEC network. 5/1/2016 17:12 Resolved George Jensen Anoka County JLEC John Paulsen 5/24/2016 10:07 George Jensen Medium - 3-7 days 5/24/2016 10:11
138982 JDE HR/Payroll ESS User Id and Passwords needed for new hires and rehires 5/1/2016 22:54 Resolved Gina Dwyer Eagan Kevin Sundberg 5/2/2016 9:21 Kevin Sundberg Critical - 1 day 5/2/2016 9:22
138983 JDE Finance General Internal Control Question 5/2/2016 6:57 New Robin Hanson Farmington Jill Davis 5/2/2016 8:35 Robin Hanson Medium - 3-7 days
138984 JDE HR/Payroll password reset from Minnetonka Jason Tait 5/2/2016 7:08 Resolved Jason Tait Minnetonka Dave Schleicher 5/2/2016 7:17 Dave Schleicher Medium - 3-7 days 5/2/2016 7:17
138985 RecTracMaple Grove May 1 VIC Issues: Workstation Name for Touch
Buttons5/2/2016 7:21 Resolved Lisa Jost Maple Grove Sue Christiansen 5/4/2016 7:54 Sue Christiansen Medium - 3-7 days 5/4/2016 7:54
138986 RecTrac *URGENT* EVENT TIMER DOWN 5/2/2016 8:07 Resolved Carol Oyaas Crystal Paul Norton 5/2/2016 9:05 Carol Oyaas Medium - 3-7 days 5/2/2016 8:54
138987 RecTrac "the event time has not run"........reports not printing 5/2/2016 8:17 Resolved Kacie Robinson Lakeville Paul Norton 5/2/2016 9:32 Kacie Robinson Medium - 3-7 days 5/2/2016 9:12
138988 RecTracBrooklyn Center - what should weekend/evening staff do if VIC
goes down?5/2/2016 8:25 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/3/2016 16:10 Sue Christiansen Medium - 3-7 days 5/3/2016 16:09
138989 Service Desk Robert Schlick New User 5/2/2016 8:29 Resolved Peter Carlson LOGIS Peter Carlson 5/10/2016 13:47 Peter Carlson Medium - 3-7 days 5/10/2016 13:47
138990 RecTrac event timer again 5/2/2016 8:35 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 8:48 Paul Norton Medium - 3-7 days 5/2/2016 8:48
138991 Network Services F5 renewal 5/2/2016 8:37 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/4/2016 9:01 Lori Hackett Medium - 3-7 days 5/4/2016 9:01
138992 RecTracLOGIS INTERNAL: We need a RecTrac after-hours emergency
policy to distribute to all cities.5/2/2016 8:38 Resolved Ray Jozwiak LOGIS Sue Christiansen 5/23/2016 11:00 Sue Christiansen High - 2 days 5/3/2016 11:54
138993 JDE HR/Payroll Timecard password reset 5/2/2016 8:41 Resolved Katie Laux Edina Dave Schleicher 5/18/2016 10:03 Katie Laux Medium - 3-7 days 5/2/2016 8:52
138995 JDE HR/Payroll RE: JDE Payroll Reconciliation Change 5/2/2016 8:44 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 5/2/2016 15:20 Nikki Heinbuch Medium - 3-7 days 5/3/2016 7:55
138996 RecTracEagan: Credit card profiles not working (they are attached to
workstations, so a VIC issue)5/2/2016 8:53 Resolved Jared Flewellen Eagan Sue Christiansen 5/2/2016 9:37 Sue Christiansen Critical - 1 day 5/2/2016 9:37
138997 Service DeskRCECC - Fiber loss on redundant link is at maximum, -18.7
versus -19.0 db5/2/2016 8:53
Pending
MiscellaneousKevin Pikkaraine LOGIS Lori Hackett 5/27/2016 14:02 Lori Hackett Medium - 3-7 days
138998 JDE HR/Payroll ADMIN PASSWORD RESET 5/2/2016 8:54 Resolved Jennifer HoffmanHutchinson Utility
CommissionDave Schleicher 5/2/2016 9:00 Dave Schleicher Medium - 3-7 days 5/2/2016 9:00
138999 JDE Finance FW: Tungsten - Invoice Amount 5/2/2016 9:09 Resolved JoAnn Eagen Farmington Jill Davis 5/4/2016 8:31 Tracy Geise Medium - 3-7 days 5/4/2016 8:44
139000 PIMS Needed payments date changed on licenses 5/2/2016 9:12 Resolved Kaeley Cazin New Hope Maria Rucke 5/2/2016 9:16 Maria Rucke Medium - 3-7 days 5/2/2016 9:16
139001 RecTrac
Minnetonka - Cash journal report does not show one user. It
does show her if she is the only one on the report (VSI Ticket
#1265235)
5/2/2016 9:24 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/3/2016 11:28 Andrew Tipper Medium - 3-7 days 5/3/2016 7:15
139002 Infrastructure Group ISP needs IP changes to our Sensus network modems 5/2/2016 9:38 Resolved Roger Anderson Hutchinson Jason Stickler 5/18/2016 22:30 Jason Stickler Medium - 3-7 days 5/18/2016 13:24
139003 JDE HR/Payroll ESS for DCC 5/2/2016 9:44 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 5/26/2016 6:11 Nancy Hilary Medium - 3-7 days 5/26/2016 6:11
139004 Utility BillingEA - Issue with Interface Table Synchronization - Cannot import
payments from InvoiceCloud5/2/2016 9:49 Resolved Joe Gibbs Eagan Pat Lindquist 5/18/2016 7:18 Pam Kummer Critical - 1 day 5/18/2016 7:18
139005 RecTrac Registration Error message 5/2/2016 9:59 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 11:59 Paul Norton Medium - 3-7 days 5/2/2016 11:59
139006 Service Desk Quote Screens for NS Conference Room 5/2/2016 10:04 Pending Equipment Kevin Pikkaraine LOGIS Carl Pearson 5/23/2016 14:52 Lori Hackett Medium - 3-7 days
139007 Infrastructure Group Training Environment 5/2/2016 10:07 In Progress George Jensen Anoka County JLEC Adam Maloney 5/20/2016 15:23 Adam Maloney Medium - 3-7 days
139008 JDE HR/Payroll deceased employee EE 111333 5/2/2016 10:16 Resolved Gina Dwyer Eagan Nancy Hilary 5/5/2016 10:23 Nancy Hilary Medium - 3-7 days 5/23/2016 15:43
139009 PIMS PDS, PIMS, and County Records, Oh My! 5/2/2016 10:25 New Tim Gladhill Ramsey Lonnie Rolf 5/2/2016 10:26 Tim GladhillProject - no specified
due date
139010 Network Services New Employee Set Up - Kevin Sundberg 5/2/2016 10:26 Resolved Janelle Day LOGIS Lori Hackett 5/12/2016 11:19 Lori Hackett Medium - 3-7 days 5/12/2016 11:19
139011 Network Services New Employee Set Up - Robert Haight 5/2/2016 10:28 Resolved Janelle Day LOGIS Lori Hackett 5/11/2016 10:41 Lori Hackett Medium - 3-7 days 5/11/2016 10:41
139012 Network Services New Employee Set Up - Sena Dahl 5/2/2016 10:29 Resolved Janelle Day LOGIS Lori Hackett 5/3/2016 13:26 Lori Hackett Medium - 3-7 days 5/3/2016 13:26
139013 RecTrac Problem with GL File Upload and Cash Receipts Report 5/2/2016 10:40 Resolved Arlene Frie Robbinsdale Paul Norton 5/2/2016 13:10 Paul Norton Medium - 3-7 days 5/2/2016 13:24
Page 150 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139014 PIMS combine records for streets "Lynn Ave" and "Lynn Ave S" 5/2/2016 10:46 Resolved Eileen Tierney St. Louis Park 5/2/2016 10:49 Eileen Tierney Medium - 3-7 days 5/2/2016 10:49
139015 RecTracLOGIS: Event Timer does not start correctly when server is
rebooted5/2/2016 10:50 Resolved Logis Internal LOGIS Sue Christiansen 5/3/2016 9:21 Rick Stevens Medium - 3-7 days 5/3/2016 9:15
139016 PIMS combine records for streets "Lynn Ave" and "Lynn Ave S" 5/2/2016 10:52 Resolved Eileen Tierney St. Louis Park Judd Harper 5/10/2016 11:43 Judd Harper Medium - 3-7 days 5/10/2016 11:43
139017 Service Desk A/P Check Run 5/2/2016 10:55 Resolved George Gombos LOGIS Peter Carlson 5/2/2016 12:53 Peter Carlson Medium - 3-7 days 5/2/2016 12:53
139018 JDE Finance Hubble Budget Module 5/2/2016 10:56 Resolved Kevin Vouk Coon Rapids Dave Schleicher 5/6/2016 15:14 Dave Schleicher Medium - 3-7 days 5/6/2016 15:14
139019 JDE Finance Check Request Forms - Not Needed 5/2/2016 10:57 New Robin Hanson Farmington Jill Davis 5/2/2016 10:57 Robin Hanson Medium - 3-7 days
139020 Service Desk Title Change 5/2/2016 10:59 Resolved Stefan Bakken Lakeville 5/2/2016 12:23 Peter Carlson Medium - 3-7 days 5/2/2016 12:23
139021 Service Desk E-Patrol enable 5/2/2016 11:06 Resolved Stefan Bakken Lakeville Peter Carlson 5/2/2016 12:21 Peter Carlson Medium - 3-7 days 5/2/2016 12:21
139022 Service Desk New user account needed 5/2/2016 11:07 Resolved Nathan Beran New Ulm Peter Carlson 5/3/2016 8:50 Peter Carlson Medium - 3-7 days 5/3/2016 13:18
139023 JDE HR/Payroll RE: ESS Timecards 5/2/2016 11:09Pending Client
ResponseJenny Hildebrandt
Dakota
Communications
Center
Dave Schleicher 5/16/2016 11:45 Jenny Hildebrandt Medium - 3-7 days
139024 Network Services MVTA - unable to attach files in JDE 5/2/2016 11:12 New Jill Davis LOGIS Kevin Pikkaraine 5/2/2016 11:14 Jill Davis Medium - 3-7 days
139025 Network Services unlock account 5/2/2016 11:14 Resolved Justin March Richfield Peter Carlson 5/2/2016 12:22 Peter Carlson Medium - 3-7 days 5/2/2016 12:22
139026 Utility Billing DELETE .LINK ACCOUNT 5/2/2016 11:15 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/2/2016 12:23 Pat Lindquist Medium - 3-7 days 5/2/2016 12:23
139027 Utility Billing FW: Utility Bills Posting Payments 5/2/2016 11:16 Resolved Jane Yang Robbinsdale Pat Lindquist 5/3/2016 8:04 Pat Lindquist Medium - 3-7 days 5/3/2016 8:04
139028 Public Safety General Auto-Generated Reports 5/2/2016 11:23 Resolved Katie Parranto Lakeville John Rogers 5/2/2016 12:02 John Rogers Medium - 3-7 days 5/2/2016 12:02
139029 Service Desk Order 8 GB flash drives and more spare mice 5/2/2016 11:39 Resolved Janelle Day LOGIS Joe Rader 5/5/2016 10:56 Lori Hackett Medium - 3-7 days 5/5/2016 10:08
139030 Infrastructure Group VPN port issue again Reference Ticket 138322 5/2/2016 11:46 Resolved Katie Bisek Edina 5/3/2016 12:16 Jack Israel High - 2 days 5/3/2016 12:16
139031 JDE Finance unable to enter subledger info in AP 5/2/2016 11:58 Resolved Angie McIntire Ramsey Jill Davis 5/2/2016 13:32 Jill Davis Medium - 3-7 days 5/2/2016 13:32
139032 PIMS ePermits 5/2/2016 12:09 Resolved Katy Hauan Ramsey Judd Harper 5/2/2016 13:25 Judd Harper Medium - 3-7 days 5/2/2016 13:25
139033 Service Desk New Token 5/2/2016 12:18 Resolved Jill BondhusRice/Steele
Consolidated PSAPPeter Carlson 5/3/2016 14:15 Peter Carlson Medium - 3-7 days 5/3/2016 14:11
139034 RecTrac Minnetonka: Incorrect balances on statements 5/2/2016 12:30 Resolved Mary Jo Gardner Minnetonka Sue Christiansen 5/9/2016 14:37 Kelly O'Dea Medium - 3-7 days 5/9/2016 14:37
139035 Utility BillingLakeville - Delete account number from eutility. She will re-
register.5/2/2016 12:44 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/2/2016 13:19 Pat Lindquist Medium - 3-7 days 5/2/2016 13:19
139036 Network Services Need to order PVDM2-64 adapters 5/2/2016 13:03 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/19/2016 15:57 Lori Hackett Medium - 3-7 days 5/19/2016 15:57
139037 JDE HR/Payroll Net Check 5/2/2016 13:10 Resolved Lois SpearMinnesota Transit
AuthorityNikki Heinbuch 5/2/2016 15:00 Nikki Heinbuch Medium - 3-7 days 5/2/2016 15:32
139038 Service Desk Nogias 5/2/2016 13:35 Resolved James Goldenstein Eden Prairie Joe Rader 5/2/2016 15:47 Joe Rader Medium - 3-7 days 5/2/2016 15:47
139040 Service DeskModify email archive result headers to search by sender and
receiver5/2/2016 13:43 Resolved Craig Beers Minnetonka Scott Crocker 5/2/2016 15:16 Scott Crocker Medium - 3-7 days 5/2/2016 15:02
139041 Network Services Redirected Restore request 5/2/2016 13:44 Resolved Norb Vossen LOGIS Joe Rader 5/2/2016 14:27 Joe Rader Medium - 3-7 days 5/2/2016 14:27
139042 PIMS RE: Congrats on your first official ePermit!! 5/2/2016 13:45 Resolved Katy Hauan Ramsey Judd Harper 5/2/2016 13:54 Judd Harper Medium - 3-7 days 5/2/2016 13:54
139043 Utility Billing Meter Change 5/2/2016 14:01 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/27/2016 14:17 Pat Lindquist Medium - 3-7 days 5/27/2016 14:17
139044 JDE FinanceTungsten User ID and TemplateDanielle Needs a Login and will
need help with template soonly5/2/2016 14:21 Resolved Robin Hanson Farmington Jill Davis 5/3/2016 8:10 Danielle Cahlander Medium - 3-7 days 5/3/2016 8:15
139045 Network Services Create New PO Form Templates 5/2/2016 14:21 Resolved Janelle Day LOGIS Lori Hackett 5/6/2016 16:05 Lori Hackett Medium - 3-7 days 5/6/2016 16:06
139046 JDE HR/Payroll ESS set up 5/2/2016 14:21 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/2/2016 15:07 Kevin Sundberg Medium - 3-7 days 5/2/2016 15:09
139047 Special Assessments RE: Payment removed 5/2/2016 14:21 Resolved Jesse Anderson Brooklyn Center Norb Vossen 5/2/2016 14:33 Norb Vossen Medium - 3-7 days 5/2/2016 14:33
139048 JDE HR/Payroll Error in terminating benefits enrollment 5/2/2016 14:23 Resolved Cassi McMayer Edina Nancy Hilary 5/3/2016 9:34 Cassi McMayer Medium - 3-7 days 5/3/2016 10:05
139049 Network Services ED - assist with renewal of EA with Microsoft 5/2/2016 14:31Pending Client
ResponseRyan Browning Edina Lori Hackett 5/27/2016 13:44 Lori Hackett Medium - 3-7 days
139050 RecTrac Gift Certificate rendemption 5/2/2016 14:39 In Progress Sue LaCrosse Brooklyn Center Paul Norton 5/2/2016 14:39 System Medium - 3-7 days
139051 Network Services Endpoint Security for lo-hamundsonlt1 5/2/2016 14:40 Resolved Holly Amundson LOGIS Peter Carlson 5/9/2016 9:20 Peter Carlson Medium - 3-7 days 5/9/2016 9:20
139052 RecTrac Brooklyn Center: Vic down again 5/2/2016 14:48 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/3/2016 8:35 Sue Christiansen Medium - 3-7 days 5/3/2016 8:35
139053 Service Desk Erica Joelson user creation 5/2/2016 14:49 Resolved Katie Bisek Edina Joe Rader 5/2/2016 15:41 Joe Rader Medium - 3-7 days 5/2/2016 15:41
139054 JDE Finance Business unit # 5/2/2016 14:52 Resolved Karen Macklin Shakopee Jill Davis 5/2/2016 15:18 Karen Macklin Medium - 3-7 days 5/2/2016 15:42
139055 RecTrac gift certificate processing 5/2/2016 14:54 In Progress Kristin Trembley Eagan Paul Norton 5/2/2016 14:54 System Medium - 3-7 days
139056 Service Desk Set up Robert for IPCC 5/2/2016 14:56 Resolved Robert Haight LOGIS Carl Pearson 5/3/2016 11:15 Carl Pearson Medium - 3-7 days 5/3/2016 11:16
139057 Network Services RE: DNS Entries for TriTech Mobile Servers 5/2/2016 14:58 Resolved John Nichols LOGIS Jeff Sibell 5/2/2016 15:04 Jeff Sibell Medium - 3-7 days 5/2/2016 15:04
139058 JDE Finance PID 18864 Time ou t 5/2/2016 14:59 In Progress JoAnn Eagen Farmington Jill Davis 5/2/2016 15:12 JoAnn Eagen Medium - 3-7 days
Page 151 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139059 Service Desk setup CV backups and Nagios on BC-PD01 5/2/2016 15:00 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/2/2016 15:11 Joe Rader Medium - 3-7 days 5/2/2016 16:00
139060 Infrastructure Group RC - Connectivty between St Paul Web service and CAD network 5/2/2016 15:04Pending Client
ResponseBrent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Virginia Vaske 5/19/2016 12:03 Gallup, Ross (CI-StPaul) Medium - 3-7 days
139061 JDE HR/Payroll Pay Type 320 - Work Comp ER 5/2/2016 15:25 Resolved Patti Kent Shakopee Nikki Heinbuch 5/2/2016 16:22 Nikki Heinbuch Medium - 3-7 days 5/2/2016 16:23
139062 RecTrac Email addresses - report 5/2/2016 15:27 In Progress Kristin Trembley Eagan Paul Norton 5/2/2016 15:27 System Medium - 3-7 days
139063 Infrastructure Group Build a new CJIS Server network for BC 5/2/2016 15:28 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 5/23/2016 16:14 Brent Rebischke Medium - 3-7 days 5/23/2016 16:19
139064 JDE HR/Payroll Days count report 5/2/2016 15:28Pending Client
ResponseJessica Nikunen Minnetonka Dave Schleicher 5/24/2016 8:24 Jessica Nikunen Medium - 3-7 days
139065 Public Safety Mobiles Request for access 5/2/2016 15:29 New Danny Barth Lakeville John Nichols 5/3/2016 15:09 Jason Ehlers Medium - 3-7 days
139066 Network Services SQL DB Restore 5/2/2016 15:36 Resolved Ben Treptow LOGIS Scott Crocker 5/3/2016 10:50 Scott Crocker Medium - 3-7 days 5/3/2016 10:50
139067 Service Desk Download Paul Norton's New Adobe Upgrade License 5/2/2016 15:44 Resolved Janelle Day LOGIS Peter Carlson 5/13/2016 15:02 Peter Carlson Medium - 3-7 days 5/13/2016 15:02
139068 Systems Group ECases Sharepoint 5/2/2016 15:49 Resolved Stephanie Mellesmoen Apple Valley Jeff Sibell 5/26/2016 17:03 Mike McCollum Medium - 3-7 days 5/16/2016 14:12
139069 Utility BillinginvoiceCloud - Eagan - Issue with displaying current balance
after payment5/2/2016 15:50 In Progress Joe Gibbs Eagan Pam Kummer 5/12/2016 16:10 Lonnie Rolf Medium - 3-7 days
139070 Infrastructure GroupUpgrade to POODLE vulnerability - Cisco Unified Contact Center
Express5/2/2016 15:54
Pending
MiscellaneousJack Israel LOGIS Jude Giron 5/2/2016 15:56 Jude Giron
Project - no specified
due date
139071 JDE HR/Payroll PDBA codes 1350,1360,1375 5/2/2016 15:55 New Karrie Glen Lakeville Nikki Heinbuch 5/11/2016 9:32 Nikki Heinbuch Medium - 3-7 days
139072 Network Services BC-PD01 migration 5/2/2016 16:02 Resolved Patty Hartwig Brooklyn Center Brent Rebischke 5/5/2016 13:51 Brent Rebischke Medium - 3-7 days 5/5/2016 13:51
139073 Network ServicesMigrate application components of PD01 to the new PD01
2012R2 server5/2/2016 16:05 In Progress Patty Hartwig Brooklyn Center Scott Crocker 5/24/2016 9:18 Scott Crocker Medium - 3-7 days
139074 Public Safety General TicketWriter/Juv CURFEW 5/2/2016 16:15 New Kim Henning Mendota Heights 5/2/2016 16:15 Kim Henning Medium - 3-7 days
139075 Network Services Spiceworks on mobile device 5/2/2016 16:18Pending Client
ResponseRob Boerboom Farmington Brian Peterson 5/5/2016 10:52 Brian Peterson Medium - 3-7 days
139076 Network Services Order cables for SLP 5/2/2016 16:23 Resolved Clint Pires St. Louis Park Lori Hackett 5/13/2016 15:25 Lori Hackett Medium - 3-7 days 5/13/2016 15:26
139077 Service Desk Install New Visio Licenses 5/2/2016 16:27 Resolved Joe Rader LOGIS Joe Rader 5/23/2016 8:24 Joe Rader Medium - 3-7 days 5/23/2016 8:24
139078Public Safety
DevelopmentMinnetonka eCitations - master name problem 5/2/2016 16:28 In Progress Lisa Storey LOGIS Matt O'Brien 5/3/2016 15:34 Matt O'Brien Medium - 3-7 days
139079Public Safety
DevelopmentAdd violation to translation table 5/2/2016 16:29
Pending Client
ResponseRenee Hosch LOGIS Matt O'Brien 5/26/2016 11:30 Renee Hosch Medium - 3-7 days
139080 RecTrac Brooklyn Center: VIC is down 5/2/2016 16:59 Resolved Rebecca Crass Brooklyn Center Sue Christiansen 5/3/2016 8:38 Sue Christiansen High - 2 days 5/3/2016 8:38
139082 Network Services Allow WSUS and Antivirus Traffic for JLEC Fire VM Workstation 5/3/2016 8:05 Resolved John Paulsen LOGIS John Paulsen 5/4/2016 10:28 John Paulsen Medium - 3-7 days 5/4/2016 10:28
139083 JDE HR/Payroll Debit AAIs not allowing a BU Change - Invalid Account Error 5/3/2016 8:05 Resolved Steve Hauer Maple Grove Nancy Hilary 5/3/2016 8:31 Nancy Hilary Medium - 3-7 days 5/3/2016 8:22
139084 RecTrac FW: FYI 5/3/2016 8:17 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/3/2016 9:05 Sue LaCrosse Medium - 3-7 days 5/3/2016 8:31
139085 Service Desk FW: CRITICAL: SYMANTEC LICENSES EXPIRED 5/3/2016 8:24 Resolved Adam Wodtke West Metro Fire Chad Remick 5/3/2016 11:42 Chad Remick Medium - 3-7 days 5/3/2016 11:42
139086 JDE HR/Payroll New Employee - White 5/3/2016 8:26 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/3/2016 14:12 Denise Heimerman Medium - 3-7 days 5/3/2016 13:34
139087 Service Desk Re-enable and reset passwords for LOGIS AD accounts igfire1-4 5/3/2016 8:32 Resolved Diane Easton Inver Grove Heights Joe Rader 5/4/2016 8:49 Joe Rader Medium - 3-7 days 5/4/2016 8:49
139088 Network ServicesPlease remove Amy Grannes (Eagan) from the LO-RecTrac 3.1
Email Distribution List5/3/2016 8:32 Resolved Paul Norton LOGIS Peter Carlson 5/3/2016 8:41 Peter Carlson Medium - 3-7 days 5/3/2016 8:41
139089 Service Desk New CSO 5/3/2016 8:50 Resolved Stefan Bakken Lakeville Peter Carlson 5/3/2016 13:45 Peter Carlson Medium - 3-7 days 5/3/2016 14:30
139090 JDE HR/Payroll GPRS - COLA Increases 5/3/2016 9:01 New Nancy Hilary LOGIS Nancy Hilary 5/3/2016 14:01 Nancy Hilary Medium - 3-7 days
139091 Utility Billing Invoice Cloud 5/3/2016 9:01 Resolved Joe Gibbs Eagan Pat Lindquist 5/27/2016 14:54 Pat Lindquist Medium - 3-7 days 5/27/2016 14:54
139092 Infrastructure Group City network cannot reach account.logis.org 5/3/2016 9:04 Resolved Diane Easton Inver Grove Heights John Wondra 5/10/2016 11:57 Diane Easton Medium - 3-7 days 5/10/2016 11:56
139093 PIMS FW: Error Message - ePermits 5/3/2016 9:05 Resolved Jim Hall Edina Maria Rucke 5/3/2016 15:25 Maria Rucke High - 2 days 5/3/2016 15:25
139094 Utility Billing Logging in CIS 5/3/2016 9:06 Resolved Deb Montilino St. Louis Park Pat Lindquist 5/3/2016 12:03 Pat Lindquist Medium - 3-7 days 5/3/2016 12:03
139095 Systems Group Service Alert check_load is WARNING 5/3/2016 9:08 Resolved Joe Rader LOGIS Jeff Sibell 5/9/2016 6:57 Jeff Sibell Medium - 3-7 days 5/9/2016 6:57
139096 Service Desk MG - Firewall Quote for CH and PW 5/3/2016 9:08Pending
MiscellaneousEd O'Donnell Maple Grove Lori Hackett 5/27/2016 10:54 Ed O'Donnell Medium - 3-7 days
139097 Network Services Need 4 VPN FOBs for Fire 5/3/2016 9:17 Resolved Mark Holm Eagan Peter Carlson 5/3/2016 14:49 Peter Carlson Medium - 3-7 days 5/3/2016 14:55
139098 Special AssessmentsRH - P&I for assessment 7777 is not correct and was sent on
mailer to owners5/3/2016 9:30 Resolved Kelly Peterson Rochester Lonnie Rolf 5/3/2016 10:59 Lonnie Rolf Medium - 3-7 days 5/3/2016 9:55
139099 Service Desk WebEx Outlook Plug-in is getting disabled 5/3/2016 9:35 Resolved Ed O'Donnell Maple Grove Peter Carlson 5/3/2016 14:28 Peter Carlson Medium - 3-7 days 5/6/2016 8:46
Page 152 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139100 Service Desk Unable to enter intersection information tritech 5/3/2016 9:44 Resolved Mary Pertler Minnetonka Peter Carlson 5/3/2016 9:48 Peter Carlson Medium - 3-7 days 5/3/2016 9:48
139101 Service Desk RSC offline 5/3/2016 9:48 Resolved Karen WhittakerRice/Steele
Consolidated PSAPPeter Carlson 5/3/2016 10:20 Peter Carlson Medium - 3-7 days 5/3/2016 10:27
139102 JDE HR/Payroll ESS Username and Password 5/3/2016 10:09 Resolved Patti Kent Shakopee Dave Schleicher 5/3/2016 11:07 Dave Schleicher Medium - 3-7 days 5/3/2016 10:53
139103 Service Desk Unable to connect on the VPN 5/3/2016 10:13 Resolved Paul Norton LOGIS Peter Carlson 5/3/2016 10:19 Peter Carlson Medium - 3-7 days 5/3/2016 10:19
139104Public Safety
DevelopmentIGH Response Area Names Change 5/3/2016 10:21 Resolved Rose Kruchten
Dakota
Communications
Center
Michael Simmons 5/6/2016 14:26 Michael Simmons Medium - 3-7 days 5/6/2016 14:26
139105 Service Desk Email and shared drive issue 5/3/2016 10:27 Resolved Marco Barton White Bear Lake Peter Carlson 5/3/2016 10:47 Peter Carlson Medium - 3-7 days 5/3/2016 12:56
139106Public Safety
Development
Create 2 new Dakota Law Response Area Polygons for
Empire/Farmington "island" areas5/3/2016 10:28 Resolved Rose Kruchten
Dakota
Communications
Center
Michael Simmons 5/6/2016 14:27 Michael Simmons Medium - 3-7 days 5/6/2016 14:27
139107 Service Desk Workforce director upgrade failed 5/3/2016 10:33 Resolved Thomas Eggleston LOGIS Peter Carlson 5/3/2016 13:37 Peter Carlson Medium - 3-7 days 5/3/2016 10:41
139108 Service Desk Officer does not have State access 5/3/2016 10:41 Resolved Jeremy Bergman Inver Grove Heights Peter Carlson 5/3/2016 10:45 Peter Carlson Medium - 3-7 days 5/3/2016 10:45
139109 Service Desk Rectrac is not working, VIC not connecting 5/3/2016 10:48 Resolved Lisa Jost Maple Grove Peter Carlson 5/3/2016 12:52 Peter Carlson Medium - 3-7 days 5/3/2016 12:52
139110 Systems Group Apply Signed Certificates to the LOGIS CUPS servers 5/3/2016 10:50Pending
MiscellaneousJude Giron LOGIS Jeff Sibell 5/9/2016 19:26 Kevin Pikkaraine Medium - 3-7 days
139111 Public Safety General Bi-web login 5/3/2016 11:00 Resolved Undersander, Kaitlin Golden Valley John Rogers 5/3/2016 11:19 John Rogers Medium - 3-7 days 5/3/2016 11:19
139112 RecTrac
Maple Grove: Touch screen disappears after Global Sales
transaction (same as 138449 - Maple Grove - POS terminals
freezing (VSI Ticket #1262609)
5/3/2016 11:05Pending Vendor
ResponseLisa Jost Maple Grove Sue Christiansen 5/3/2016 13:52 Lisa Jost Medium - 3-7 days
139113 RecTrac user name & login keeps an email or a different user name 5/3/2016 11:12 New Lisa Jost Maple Grove Sue Christiansen 5/3/2016 11:12 System Medium - 3-7 days
139114 JDE HR/Payroll RE: JDE Payroll Reconciliation Change 5/3/2016 11:13 Resolved Sharon More South St. Paul Nikki Heinbuch 5/4/2016 8:12 Nikki Heinbuch Medium - 3-7 days 5/4/2016 8:12
139115 RecTrac Continual Membership report 5/3/2016 11:19 New Lisa Jost Maple Grove Sue Christiansen 5/3/2016 11:19 System Medium - 3-7 days
139116 RecTrac New facility added - how to show on Facility SuperGrid 5/3/2016 11:21 Resolved Stacy Voelker St. Louis Park Paul Norton 5/6/2016 10:13 Paul Norton Medium - 3-7 days 5/6/2016 10:14
139117 Infrastructure Group Add phone VLAN to second switch at south metro training facility 5/3/2016 11:21 Resolved Katie Bisek Edina Jason Stickler 5/5/2016 11:51 Katie Bisek Medium - 3-7 days 5/5/2016 13:46
139118 RecTrac report set up 5/3/2016 11:26 In Progress Pam Schmitz Robbinsdale Paul Norton 5/3/2016 11:26 System Medium - 3-7 days
139119 JDE HR/Payroll RE: Terminate in ESS 5/3/2016 11:27 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/3/2016 13:49 Kevin Sundberg Medium - 3-7 days 5/3/2016 13:50
139120 Service Desk Greeting Changes 5/3/2016 11:28 Resolved Judy Fradenburgh Bloomington Carl Pearson 5/9/2016 10:06 Carl Pearson Medium - 3-7 days 5/9/2016 10:07
139121 RecTrac clarification on last email on maintenace report 5/3/2016 11:29 In Progress Pam Schmitz Robbinsdale Paul Norton 5/3/2016 11:29 System Medium - 3-7 days
139122 Service Desk PROBLEM Service Alert memory is WARNING 5/3/2016 11:54 Resolved Nagios XI LOGIS Joe Rader 5/4/2016 8:48 Joe Rader Medium - 3-7 days 5/4/2016 8:48
139123 Network Services Deactivate AnyConnect Token 5/3/2016 11:55 Resolved Joan Waterstreet Edina Peter Carlson 5/3/2016 13:26 Peter Carlson Medium - 3-7 days 5/3/2016 13:26
139124 Public Safety General Citation in I/F 5/3/2016 11:55 Resolved Kalia Xiong Brooklyn Center 5/3/2016 13:06 Jason Ehlers Medium - 3-7 days 5/3/2016 13:06
139125 Network Services New Employee 5/3/2016 11:59 Resolved Don Rambow White Bear Lake Chad Remick 5/3/2016 16:00 Chad Remick Medium - 3-7 days 5/4/2016 8:13
139126 RecTracGolden Valley: Viewing waitlist and class list; VSI Ticket
#12674665/3/2016 12:06 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/4/2016 9:53 Paul Norton Medium - 3-7 days 5/3/2016 15:36
139127 JDE HR/Payroll part-time AFSCME to full-time AFSCME 5/3/2016 12:08 Resolved Sherry O'Donnell Robbinsdale Nancy Hilary 5/5/2016 10:52 Sherry O'Donnell Medium - 3-7 days 5/23/2016 15:42
139129 JDE Finance Please delete 5/3/2016 12:33 Resolved Brandi Aitkin Apple Valley Jill Davis 5/4/2016 8:01 Brandi Aitkin Medium - 3-7 days 5/3/2016 16:17
139130 Utility Billing please hard delete these accounts from Infinity.link 5/3/2016 12:43 Resolved Beth Marshall Richfield Pat Lindquist 5/9/2016 14:44 Pat Lindquist Medium - 3-7 days 5/9/2016 14:44
139131 Service Desk Server wouldn't come up after windows updates 5/3/2016 12:52 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/3/2016 12:54 Peter Carlson Medium - 3-7 days 5/3/2016 12:54
139132 Service Desk Password not working 5/3/2016 12:54 Resolved Danielle Anselment Eagan Peter Carlson 5/3/2016 12:56 Peter Carlson Medium - 3-7 days 5/3/2016 12:56
139134 Infrastructure Group SLP - Install equipment, switches, APs, voice gateway. 5/3/2016 13:08 In Progress Clint Pires St. Louis Park Virginia Vaske 5/27/2016 23:30 Virginia Vaske Medium - 3-7 days
139135 Service Desk Citrix login addition 5/3/2016 13:12 Resolved Robin Shoen Minnetonka Peter Carlson 5/6/2016 8:49 Peter Carlson Medium - 3-7 days 5/6/2016 8:49
139136 JDE Finance Auditors-Hubble Report Request 5/3/2016 13:13 Resolved Joel Merry Minnetonka Dave Schleicher 5/4/2016 2:53 Joel Merry Medium - 3-7 days 5/4/2016 6:53
139137 Class Eagan - Jonathan Moore --- Class for Windows... 5/3/2016 13:20 Resolved Ron Waara Eagan Paul Norton 5/3/2016 16:12 Paul Norton Medium - 3-7 days 5/3/2016 16:12
139139 RecTracMinnetonka: Membership Revenue Report and Facility Revenue
Report for 2015 (VSI Ticket #1267768)5/3/2016 13:44
Pending Client
ResponseKelly O'Dea Minnetonka Sue Christiansen 5/6/2016 7:59 Sue Christiansen High - 2 days
139140 Network Services Add Citrix Users 5/3/2016 13:48 Resolved Jessica Werder Orono Peter Carlson 5/4/2016 14:09 Peter Carlson Medium - 8-14 days 5/4/2016 14:08
139141 JDE HR/Payroll dental error EE 115162 5/3/2016 13:56 Resolved Greg Moeller Crystal Nancy Hilary 5/3/2016 14:45 Nancy Hilary Medium - 3-7 days 5/3/2016 14:45
139142 Infrastructure Group Police network access change 5/3/2016 14:10 Resolved Paul Schweisthal Maple Grove Jason Stickler 5/5/2016 14:30 Jason Stickler Medium - 3-7 days 5/5/2016 14:25
139143 Public Safety General Ready Reference report request 5/3/2016 14:15 Resolved Jill BondhusRice/Steele
Consolidated PSAPJohn Rogers 5/6/2016 10:19 John Rogers Medium - 3-7 days 5/6/2016 10:19
Page 153 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139144 JDE HR/Payroll New ESS User 5/3/2016 14:20 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/3/2016 14:49 Kevin Sundberg Medium - 3-7 days 5/3/2016 14:49
139145 JDE HR/Payroll RE: New ESS User 5/3/2016 14:28 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/3/2016 15:00 Kevin Sundberg Medium - 3-7 days 5/3/2016 15:00
139146 Infrastructure GroupRequest AnyConnect (A-Token-User) connection to Laserfiche
Server5/3/2016 14:36 Resolved Sue Donovan Mendota Heights Virginia Vaske 5/16/2016 8:57 Virginia Vaske Medium - 3-7 days 5/16/2016 8:57
139147 Special Assessments RH - Regarding P&I Screen 5/3/2016 14:43 Internal Testing Kelly Peterson Rochester Norb Vossen 5/5/2016 9:08 Norb Vossen Medium - 3-7 days
139148 Public Safety Mobiles Setting up Mobiles to work with both Police and Fire 5/3/2016 14:43 Resolved Mike O'Neill Burnsville John Nichols 5/5/2016 13:26 John Nichols High - 2 days 5/5/2016 13:26
139149 JDE HR/Payroll RO Helpful Hints 5/3/2016 14:46 New Tom Marshall Robbinsdale Nikki Heinbuch 5/23/2016 10:29 Tom Marshall Medium - 3-7 days
139150 JDE HR/Payroll new hire rehire ess setup for accrual and time entry 5/3/2016 14:47 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/3/2016 16:19 Julie Nowlan Medium - 3-7 days 5/3/2016 16:14
139151 JDE Finance Reporting - Tungsten 5/3/2016 14:50 New Robin Hanson Farmington Dave Schleicher 5/3/2016 14:50 Robin Hanson Medium - 3-7 days
139152 Training Code Enforcement - Training for new staff 5/3/2016 15:05 Resolved Kaeley Cazin New Hope Jane Watje 5/3/2016 15:08 Jane Watje Medium - 3-7 days 5/3/2016 15:08
139153 Utility Billing Bankrupty Help 5/3/2016 15:06 Resolved Cindy McMillen Farmington Pat Lindquist 5/23/2016 8:11 Pat Lindquist Medium - 3-7 days 5/19/2016 14:47
139154 Service Desk Quote on fiber identifier test equipment 5/3/2016 15:07 Resolved Jack Israel LOGIS Lori Hackett 5/19/2016 10:45 Lori Hackett Medium - 3-7 days 5/19/2016 10:45
139155 JDE HR/Payroll password reset 5/3/2016 15:09 Resolved Wendy Brierley NWCT Kevin Sundberg 5/3/2016 15:21 Kevin Sundberg Medium - 3-7 days 5/3/2016 15:21
139156 RecTracMinnetonka: WebTrac Enhancement request; VSI Ticket
#12674835/3/2016 15:15 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 15:49 Kelly O'Dea Medium - 3-7 days 5/19/2016 15:49
139157 Utility Billing Incorrect amount was receipted/entered into CIS 5/3/2016 15:16 Resolved Cindy McMillen Farmington Pat Lindquist 5/4/2016 8:56 Pat Lindquist Medium - 3-7 days 5/4/2016 8:56
139158 JDE Finance PID 18260 5/3/2016 15:17 New JoAnn Eagen Farmington Jill Davis 5/4/2016 7:24 Jill Davis Medium - 3-7 days
139159 JDE Finance JDE Financial App 5/3/2016 15:24 Resolved Laurie Stubbs Coon Rapids Jill Davis 5/4/2016 10:03 Laurie Stubbs High - 2 days 5/4/2016 9:44
139160 Public Safety CAD CAD Station Printing not working 5/3/2016 15:47 Resolved Kevin Fox Minnetonka Matt O'Brien 5/4/2016 11:40 Craig Beers Critical - 1 day 5/4/2016 11:00
139161 Public Safety Mobiles Citations exported did not make it to Court 5/3/2016 16:20 Resolved Jake Peterson Blooming Prairie Jason Ehlers 5/3/2016 16:42 Jason Ehlers Medium - 3-7 days 5/3/2016 16:42
139162 JDE Finance Move Hubble license 5/3/2016 16:25 Resolved Tammy Wilson Eden Prairie Dave Schleicher 5/19/2016 8:43 Tammy Wilson Medium - 3-7 days 5/18/2016 15:23
139163 JDE Finance Budget amount in Fund Balance Account 5/3/2016 18:20 Resolved Clara Hilger South St. Paul Dave Schleicher 5/26/2016 16:14 Clara Hilger Medium - 8-14 days 5/27/2016 7:01
139164 Infrastructure Group IGH Fire 2 AnyConnect 5/4/2016 7:00 Resolved Jason Ehlers LOGIS Virginia Vaske 5/26/2016 8:48 Virginia Vaske Medium - 3-7 days 5/26/2016 8:48
139165 Utility Billing Error in Advanced Reports Error 1426 5/4/2016 7:15 Resolved Carissa Hoyt New Hope Pat Lindquist 5/9/2016 13:36 Pat Lindquist Medium - 3-7 days 5/9/2016 13:36
139166 JDE Finance Insight - Hyperlink to Laserfiche 5/4/2016 7:17Pending Client
ResponseRachel Romansky Shakopee Dave Schleicher 5/5/2016 9:55 Dave Schleicher Medium - 3-7 days
139168 Utility Billing New User - CIS setup (Incident #138970 for JDE) 5/4/2016 8:02 Resolved Eric Roggeman Edina Pat Lindquist 5/18/2016 16:03 Pat Lindquist Medium - 3-7 days 5/18/2016 16:03
139169 Infrastructure Group Port Change 5/4/2016 8:06 Resolved Adam Knauer Golden Valley Adam Maloney 5/6/2016 10:16 Adam Maloney High - 2 days 5/6/2016 10:16
139170 Systems Group CAD Time 5/4/2016 8:07 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/12/2016 9:23 Robert Haight Medium - 3-7 days 5/12/2016 9:23
139171 PIMS PIMS Enhancement - Scheduling 5/4/2016 8:11 New Penny Stewart Apple Valley 5/4/2016 8:15 SystemProject - no specified
due date
139172 JDE Finance Please delete BATCH BI10CA 5/4/2016 8:20 Resolved Brandi Aitkin Apple Valley Jill Davis 5/4/2016 8:45 Jill Davis Medium - 3-7 days 5/4/2016 8:46
139173 JDE HR/Payroll Interim for review 5/4/2016 8:20 Resolved Renee Korts Maple Grove Nikki Heinbuch 5/4/2016 11:55 Nikki Heinbuch Medium - 3-7 days 5/4/2016 11:55
139174 Infrastructure GroupPlease open ports between Nagios server and new AC JLEC
server5/4/2016 8:36 Resolved George Jensen Anoka County JLEC Adam Maloney 5/5/2016 14:03 Adam Maloney Medium - 3-7 days 5/5/2016 14:03
139175 Network Services Edina issues with VEEAM snapshots and consolidation 5/4/2016 8:39 Resolved Ryan Browning Edina Brent Rebischke 5/5/2016 17:39 Ryan Browning Medium - 3-7 days 5/5/2016 16:10
139176 Systems Group GPO Help 5/4/2016 8:41 Resolved Stefan Bakken Lakeville Robert Haight 5/5/2016 14:09 Robert Haight Medium - 3-7 days 5/5/2016 14:09
139177 Network Services Federation at Maple Grove for ESRI Cloud 5/4/2016 8:41 New Ed O'Donnell Maple Grove Brent RebischkeProject - no specified
due date
139178 PIMS 2 PIMS Enhancements - Add email field to Competency Entry 5/4/2016 8:46 New JoAnne Burr St. Louis Park 5/4/2016 8:50 SystemProject - no specified
due date
139179 Special AssessmentsRH -We need a report showing any assessments on a green
acres parcel 5/4/2016 8:48
Pending Client
ResponseKelly Peterson Rochester Tim Lovestrand 5/5/2016 11:02 Norb Vossen
Project - no specified
due date
139180 Systems Group Remove volumes from SAN 5/4/2016 8:58 Resolved Scott Crocker LOGIS John Paulsen 5/5/2016 9:37 John Paulsen Medium - 3-7 days 5/5/2016 9:37
139181 JDE HR/Payroll interims 5/4/2016 9:06 Resolved Greg Moeller Crystal Nancy Hilary 5/4/2016 11:57 Nancy Hilary Medium - 3-7 days 5/23/2016 15:43
139182 PIMS FW: PIMS RPZ Entry Error 5/4/2016 9:07 Resolved Cox, RodneyMetropolitan
Airports CommissionMaria Rucke 5/5/2016 6:08 Maria Rucke Medium - 3-7 days 5/5/2016 6:08
139183 Property Data HS FTP for Mtka 5/4/2016 9:08 Resolved Denise Ostlund Minnetonka Norb Vossen 5/4/2016 9:16 Norb Vossen High - 2 days 5/4/2016 9:16
139185 Service Desk Tri-Tech and AnyConnect logins 5/4/2016 9:27 Resolved Stefan Bakken Lakeville Peter Carlson 5/4/2016 13:34 Peter Carlson Medium - 3-7 days 5/4/2016 14:09
139186 Service Desk Websense v5K implementation 5/4/2016 9:31 Resolved Janelle Day LOGIS Carl Pearson 5/5/2016 11:13 Carl PearsonProject - no specified
due date5/5/2016 11:13
139187 Infrastructure GroupNon-token fire LOGIS AD accounts cannot authenticate in
Anyconnect5/4/2016 9:37 Resolved Alan Nordquist Hastings Jason Stickler 5/6/2016 15:22 Jason Stickler High - 2 days 5/6/2016 15:22
Page 154 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139188 Service Desk Lee Gatlin Account 5/4/2016 9:47 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/6/2016 8:16 Patty Hartwig Medium - 3-7 days 5/6/2016 8:49
139189 Utility Billing Establish permanent test environment for InvoiceCloud 5/4/2016 9:50 In Progress Logis Internal LOGIS Pam Kummer 5/4/2016 9:55 System Medium - 8-14 days
139190 Infrastructure Group Epoll access 5/4/2016 10:01 Resolved Nancy Johnson Crystal Jason Stickler 5/23/2016 8:20 Nancy Johnson Medium - 3-7 days 5/23/2016 8:20
139191 JDE HR/Payroll more new hires for ess setup...accrual and timesheets please 5/4/2016 10:02 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/4/2016 11:03 Julie Nowlan Medium - 3-7 days 5/4/2016 11:07
139192 JDE HR/Payroll New Hire Adds to ESS, Please 5/4/2016 10:06 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Kevin Sundberg 5/4/2016 16:18 Kevin Sundberg Medium - 3-7 days 5/4/2016 16:18
139194 Special Assessments Symantec generated warning on PDS_cs.exe 5/4/2016 10:12 New Lonnie Rolf LOGIS Lonnie Rolf 5/4/2016 12:44 Jim Hald Medium - 3-7 days
139195 RecTrac VIC service is down at our Community Center 5/4/2016 10:16 Resolved Dan Cook Eagan Sue Christiansen 5/4/2016 11:12 Sue Christiansen Medium - 3-7 days 5/4/2016 11:12
139196 JDE Finance Tungsten - Permanent Proxy setup 5/4/2016 10:20 Resolved Lisa Reiten Apple Valley Jill Davis 5/5/2016 16:04 Lisa Reiten Medium - 3-7 days 5/5/2016 11:30
139197 Public Safety General FW: StarTribune Data Practices Request 5/4/2016 10:28 Resolved Rachel Dahlquist Bloomington John Rogers 5/6/2016 12:47 Rachel Dahlquist Medium - 3-7 days 5/6/2016 12:46
139198 PIMS Request to have RPZ added to menu in PIMS 5/4/2016 10:34 Resolved Tracy Thorstenson Crystal Maria Rucke 5/4/2016 10:41 Maria Rucke Medium - 3-7 days 5/4/2016 10:41
139199 Infrastructure Group Configure URL Filtering 5/4/2016 10:38 Pending Equipment Ian Hardie South St. Paul Virginia Vaske 5/26/2016 9:04 Virginia Vaske Medium - 3-7 days
139200 Network Services Quote for URL Filtering 5/4/2016 10:40Pending Vendor
ResponseIan Hardie South St. Paul Lori Hackett 5/6/2016 7:53 Virginia Vaske Medium - 3-7 days
139201 Training Permits - training for new staff 5/4/2016 10:41 Resolved Drew Ingvalson Minnetonka Jane Watje 5/4/2016 10:43 Jane Watje Medium - 3-7 days 5/4/2016 10:43
139202 Infrastructure Group FSMC slowness issues 5/4/2016 10:41Pending Vendor
ResponseIan Hardie South St. Paul Virginia Vaske 5/26/2016 8:59 Virginia Vaske Medium - 3-7 days
139203 JDE HR/Payroll ESS electronic time sheet 5/4/2016 10:42 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/4/2016 16:27 Kevin Sundberg Medium - 3-7 days 5/5/2016 7:49
139204 Public Safety General Title Change 5/4/2016 10:47 Resolved Stefan Bakken Lakeville 5/5/2016 8:25 Renee Hosch Medium - 3-7 days 5/5/2016 8:25
139205 Infrastructure Group Wired PC at Gray's Bay can't reach Internet 5/4/2016 10:58 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/12/2016 13:38 Virginia Vaske Medium - 3-7 days 5/12/2016 13:38
139206 JDE Finance FW: midwest crane invoice 5/4/2016 11:16 Resolved Ron Hedberg Apple Valley Jill Davis 5/6/2016 11:37 Ron Hedberg Medium - 3-7 days 5/6/2016 10:05
139207 JDE Finance Void issue 5/4/2016 11:20 Resolved Marcia Robertson Richfield Jill Davis 5/5/2016 12:51 Marcia Robertson Medium - 3-7 days 5/5/2016 12:53
139208 JDE Finance Hubble 5/4/2016 11:31 Resolved Jeff Zuba Robbinsdale Dave Schleicher 5/4/2016 11:38 Dave Schleicher Medium - 3-7 days 5/4/2016 11:38
139209 Infrastructure Group Request to Un-Forward Fax Lines for Golden Valley 5/4/2016 11:35 Resolved Beth Yurchisin Golden Valley Jude Giron 5/6/2016 15:41 Jude Giron Medium - 3-7 days 5/6/2016 15:42
139210 Network Services FW: Fall Into the Arts Festival 5/4/2016 11:47Pending Client
ResponseJennifer Bennerotte Edina Brian Peterson 5/23/2016 9:33 Brian Peterson Medium - 3-7 days
139211 Network Services Add users to TS CAD USERS group for access to Citrix CAD 5/4/2016 11:48 In Progress Terry Hoium LOGIS Peter Carlson 5/18/2016 13:13 Peter Carlson Medium - 3-7 days
139212 Public Safety CAD Printrak CAD printing not working 5/4/2016 11:57 Resolved Craig Beers Minnetonka Matt O'Brien 5/4/2016 12:29 Matt O'Brien Medium - 3-7 days 5/4/2016 12:29
139213 Infrastructure Group SLP - Bring up Aquilla and two Oak Parks sites 5/4/2016 12:09 Pending Equipment Clint Pires St. Louis Park Jack Israel 5/6/2016 9:11 Jack Israel Medium - 3-7 days
139214 Service Desk SLP - Order equipment for Aquilla and Oak Park sites 5/4/2016 12:12 Pending Equipment Clint Pires St. Louis Park Lori Hackett 5/26/2016 11:16 Lori Hackett Medium - 3-7 days
139216 JDE HR/Payroll Removal of ESS access for termed employees 5/4/2016 12:25 Resolved Gina Dwyer Eagan Kevin Sundberg 5/5/2016 8:05 Kevin Sundberg Medium - 3-7 days 5/5/2016 8:05
139217 JDE Finance New PCARD statement - 4/29/16 5/4/2016 12:28 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/5/2016 9:55 Brandi Aitkin Medium - 3-7 days 5/5/2016 9:37
139218 JDE HR/Payroll Taxable Wages not balancing 5/4/2016 12:53 Resolved Carrie Person Edina Nikki Heinbuch 5/4/2016 13:30 Carrie Person Medium - 3-7 days 5/4/2016 13:52
139219 PIMSPIMS/ePermits Enhancement - Please add city email address
under phone number on home page5/4/2016 12:54 New Tim Gladhill Ramsey Jim Hald 5/5/2016 17:01 Jim Hald
Project - no specified
due date
139220 JDE Finance Batch 110E9 5/4/2016 12:58 Resolved JoAnn Eagen Farmington Jill Davis 5/4/2016 16:08 JoAnn Eagen Medium - 3-7 days 5/4/2016 16:06
139221 JDE Finance DocuSphere Workflow - Process Instance Error 5/4/2016 12:58 Resolved DocuSphere Workflow System LOGIS Jill Davis 5/4/2016 16:03 Jill Davis Medium - 3-7 days 5/4/2016 16:03
139222 Network Services Create A New AD Account 5/4/2016 13:00 Resolved Eric Roggeman Edina Peter Carlson 5/4/2016 13:57 Peter Carlson Medium - 3-7 days 5/4/2016 13:57
139223 JDE Finance Fwd: JDE 5/4/2016 13:01 Resolved Jason Fredrickson Ramsey Dave Schleicher 5/4/2016 13:11 Dave Schleicher Medium - 3-7 days 5/4/2016 13:11
139224 Systems Group Add Additional CPUs and Memory to AD servers 5/4/2016 13:16 New Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/16/2016 9:45 Robert Haight Medium - 3-7 days
139225 Infrastructure GroupMinnetonka PD - Inform Mobiles - Not connecting inside PD
subnet5/4/2016 13:19 Resolved Craig Beers Minnetonka Jason Stickler 5/6/2016 10:11 Jason Stickler Critical - 1 day 5/6/2016 10:11
139226 JDE HR/Payroll Supervisors/Mentors 5/4/2016 13:35 In Progress Larry Jacobson Robbinsdale Nancy Hilary 5/4/2016 13:48 Nancy Hilary Medium - 3-7 days
139227 Service Desk Laptop workstation needed for new employee on the JDE Team 5/4/2016 13:38 Pending Equipment Dave Schleicher LOGIS Peter Carlson 5/27/2016 16:01 Lori Hackett Medium - 3-7 days
139228 Utility Billing CASS CERTIFICATION 5/4/2016 13:44 Resolved Amy Dierkhising Maple Grove Pat Lindquist 5/5/2016 10:53 Pat Lindquist Critical - 1 day 5/5/2016 10:54
139229 Service Desk Please Add Dusty Dienst to email distribution groups 5/4/2016 13:47 Resolved Tom Folie LOGIS Joe Rader 5/4/2016 14:34 Joe Rader Medium - 3-7 days 5/4/2016 14:34
139230 Infrastructure Group Port change 5/4/2016 13:47 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/18/2016 14:16 Adam Maloney Medium - 3-7 days 5/18/2016 14:16
Page 155 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139231 Service DeskPPS Database - Redirected restore to disk - PDSDB database
from WO5/4/2016 13:59 Resolved Lonnie Rolf LOGIS Scott Crocker 5/4/2016 14:46 Scott Crocker Medium - 3-7 days 5/4/2016 14:46
139232 Service Desk Password please. 5/4/2016 14:07 Resolved Christine O'Donnell Bloomington Joe Rader 5/4/2016 15:44 Joe Rader Medium - 3-7 days 5/4/2016 15:44
139233 Network Services Internet Message 5/4/2016 14:07 Resolved Patty Hartwig Brooklyn Center Dimitrios Hilton 5/5/2016 11:13 Dimitrios Hilton Medium - 3-7 days 5/5/2016 11:13
139234 RecTracno registration after XX date (Skate Start and Skateboard
camps)5/4/2016 14:10 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 10:25 Kacie Robinson Medium - 3-7 days 5/10/2016 10:24
139235 PIMS Payment Listing 5/4/2016 14:22 Resolved Katy Hauan Ramsey Judd Harper 5/4/2016 16:19 Katy Hauan Medium - 3-7 days 5/4/2016 16:12
139236 Network Services MG_SDE DB Restore 5/4/2016 14:30 Resolved Ben Treptow LOGIS Scott Crocker 5/4/2016 15:33 Scott Crocker Medium - 3-7 days 5/4/2016 15:33
139237 PIMS Sign Permits cofiguration in ePermits - Frozen 5/4/2016 14:32 Resolved Jim Hall Edina Judd Harper 5/5/2016 15:42 Judd Harper High - 2 days 5/5/2016 15:42
139239 JDE Finance Voucher data in JDE 5/4/2016 14:51 Resolved JoAnn Eagen Farmington Jill Davis 5/5/2016 7:27 Jill Davis Medium - 3-7 days 5/12/2016 16:11
139240 Infrastructure Group MI - Meraki Wireless Access Points for e-poll books 5/4/2016 14:51 Resolved Jeff Dulac Minnetonka Jason Stickler 5/18/2016 15:51 Jason Stickler Medium - 3-7 days 5/23/2016 8:18
139241 Infrastructure Group Apple Valley Fire Chief unable to connect 5/4/2016 14:52 Resolved Jason Ehlers LOGIS John Wondra 5/10/2016 11:57 John Wondra Medium - 3-7 days 5/10/2016 11:57
139242 JDE HR/Payroll 457 Elections 5/4/2016 15:04 In Progress Julie Nowlan Coon Rapids Nancy Hilary 5/5/2016 10:16 Julie Nowlan Medium - 3-7 days
139243 JDE Finance VENDOR LIST BY PAYMENT TYPE 5/4/2016 15:09 Resolved Tracy Geise Farmington Jill Davis 5/5/2016 11:24 Jill Davis Medium - 3-7 days 5/5/2016 11:24
139244 JDE Finance PID # 18864, 18477, 18467, 19100 5/4/2016 15:11 Resolved JoAnn Eagen Farmington Jill Davis 5/5/2016 10:00 JoAnn Eagen Medium - 3-7 days 5/5/2016 9:58
139245 Property Data MI - Ad Hoc 2017 5/4/2016 15:13 Resolved Tim Bulger Minnetonka Norb Vossen 5/4/2016 16:29 Norb Vossen Medium - 3-7 days 5/4/2016 16:29
139246 Network Services ProjectDox Component Installation on Training PC's 5/4/2016 15:16 New Clint Pires St. Louis Park Kevin Pikkaraine Medium - 8-14 days
139247 Service Desk Items for recent hire 5/4/2016 15:17 In Progress Sena Dahl LOGIS Peter Carlson 5/9/2016 10:41 Tom Folie Medium - 3-7 days
139248 Service Desk TRAINSM2 stuck in updates 5/4/2016 15:26 Resolved Cassandra Stickler LOGIS Carl Pearson 5/10/2016 10:59 Carl Pearson Medium - 3-7 days 5/10/2016 10:59
139249 Systems Group Issue with website 5/4/2016 15:46 Resolved Jason Huber St. Louis Park Jeff Sibell 5/5/2016 9:00 Jeff Sibell Medium - 3-7 days 5/5/2016 9:00
139250 JDE Finance AAI Setup 5/4/2016 15:49 New Nick BishopMinnesota Transit
AuthorityJill Davis Medium - 3-7 days
139251 RecTracLakeville: Appears to be easy to add credits to a HH account, but
not so easy to remove them (VSI Ticket #1267806)5/4/2016 15:50 Resolved Tom Nesseth Lakeville Sue Christiansen 5/4/2016 16:32 Sue Christiansen Medium - 3-7 days 5/4/2016 16:31
139252 PIMS Paypal Link Not Working 5/4/2016 15:52 Resolved Aaron Borken St. Louis Park Judd Harper 5/5/2016 16:42 Judd Harper Medium - 3-7 days 5/5/2016 16:42
139253 JDE HR/Payroll Robbinsdale Data Cleanup 5/4/2016 16:01 New Larry Jacobson Robbinsdale Nikki Heinbuch 5/23/2016 13:45 Nikki Heinbuch Medium - 3-7 days
139254 Service Desk VPN for eCharging/eCases 5/4/2016 16:09 Resolved Dan Cook Eagan Peter Carlson 5/6/2016 8:57 Tami Maddio Medium - 3-7 days 5/6/2016 8:57
139255 JDE HR/Payroll Errors again in payroll journal 5/4/2016 16:13 Resolved Jill Berger Brooklyn Center Nancy Hilary 5/5/2016 5:33 Nancy Hilary Medium - 3-7 days 5/5/2016 5:33
139256 JDE Finance A/P Payroll Check Issue 5/4/2016 16:37 Resolved Kyle Sawyer Edina Jill Davis 5/4/2016 16:55 Kyle Sawyer Medium - 3-7 days 5/5/2016 11:13
139257 Service Desk Move Cube 5/4/2016 16:47 Resolved Jane Watje LOGIS Peter Carlson 5/18/2016 13:28 Peter Carlson Medium - 3-7 days 5/18/2016 13:28
139258 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/4/2016 18:41 Resolved Sheldon Haedtke Minnetonka Dave Schleicher 5/7/2016 1:48 Sheldon Haedtke Medium - 3-7 days 5/5/2016 6:55
139259 Infrastructure Group Elections Configuration Sheet 5/4/2016 20:47 Resolved Clint Pires St. Louis Park Jason Stickler 5/23/2016 8:10 Clint Pires High - 2 days 5/23/2016 8:09
139260 Network Services 2017 Budget 5/4/2016 21:31Pending Client
ResponseRyan Browning Edina Kevin Pikkaraine 5/10/2016 12:00 Janelle Day Medium - 3-7 days
139261 JDE HR/Payroll UDC 08|BE - Update per PS920 5/5/2016 6:28 Resolved Nancy Hilary LOGIS Nancy Hilary 5/5/2016 6:28 Nancy Hilary Medium - 3-7 days 5/5/2016 6:30
139262 Network Services Please build and deploy PDU160505 and delete DD 5/5/2016 6:34 Resolved Nancy Hilary LOGIS Nolan Little 5/5/2016 19:54 Nancy Hilary Medium - 3-7 days 5/5/2016 19:54
139263 Infrastructure Group LO - VPN Not Working On Mobile Devices 5/5/2016 7:17 Resolved Sam Black Minnetonka Vu Pham 5/11/2016 11:24 Vu Pham Critical - 1 day 5/11/2016 11:24
139264 Service Desk JDE Employee 5/5/2016 7:45 Resolved Trevor Stewart Lakeville Peter Carlson 5/6/2016 10:37 Peter Carlson Medium - 3-7 days 5/6/2016 10:37
139265 Service DeskChange Michelle Robbinson's (6761) VM Greeting and change
password 5/5/2016 8:05 Resolved Carissa Hoyt New Hope Joe Rader 5/5/2016 10:04 Joe Rader High - 2 days 5/5/2016 10:04
139266 Property Data SL - FTP Question 5/5/2016 8:19 In Progress Marty Fechner St. Louis Park Norb Vossen 5/5/2016 8:50 Marty Fechner Medium - 3-7 days
139267 JDE Finance RE: Insight / Hubble Software licenses 5/5/2016 8:21 Resolved Chris Regis Richfield Dave Schleicher 5/5/2016 8:38 Dave Schleicher Medium - 3-7 days 5/5/2016 8:32
139268 Systems Group add vland 200 to Austin new core switch by May 9th if possible. 5/5/2016 8:23 Resolved Don Tomlinson Austin Brian Peterson 5/23/2016 9:14 Brian PetersonProject - no specified
due date5/23/2016 9:14
139270 Infrastructure GroupPlease remove the following IP Addresses from accessing the
JDE servers for Insight / Hubble5/5/2016 8:32 Resolved Dave Schleicher LOGIS Jason Stickler 5/6/2016 10:44 Dave Schleicher Medium - 3-7 days 5/6/2016 8:16
139271 Systems Group need assistance troubleshooting an exchange issue 5/5/2016 8:35 Resolved Craig Beers Minnetonka Brent Rebischke 5/5/2016 12:21 Brent Rebischke High - 2 days 5/5/2016 11:27
139272 JDE HR/Payroll Security Report 5/5/2016 8:45 Resolved Renee Korts Maple Grove Kevin Sundberg 5/5/2016 9:05 Kevin Sundberg Medium - 3-7 days 5/5/2016 9:04
139273 Special Assessments RH - LOGIS portal access 5/5/2016 8:45 Resolved Eileen Schneider Rochester Norb Vossen 5/5/2016 9:01 Norb Vossen Medium - 3-7 days 5/5/2016 9:01
139274 PIMS PIMS install - MAC 5/5/2016 8:52 Resolved Cox, RodneyMetropolitan
Airports CommissionMaria Rucke 5/9/2016 15:59 Maria Rucke Medium - 3-7 days 5/9/2016 15:59
139275 Special Assessments test 5/5/2016 8:57 Resolved Eileen Schneider Rochester Norb Vossen 5/5/2016 9:00 Norb Vossen Medium - 3-7 days 5/5/2016 9:00
139276 RecTrac Robbinsdale: Printing problem - VSI Ticket #1267937 5/5/2016 9:51 Resolved Pam Schmitz Robbinsdale Paul Norton 5/9/2016 8:34 Pam Schmitz Medium - 3-7 days 5/6/2016 8:56
Page 156 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139277 Public Safety General BI query 5/5/2016 9:56 Resolved Joanne Paul Golden Valley John Rogers 5/5/2016 10:19 John Rogers Medium - 3-7 days 5/5/2016 10:19
139278 JDE Finance Change the description of an expense account 5/5/2016 9:58 Resolved George Gombos LOGIS Jill Davis 5/5/2016 15:03 George Gombos Medium - 3-7 days 5/5/2016 14:04
139279 JDE Finance Check Request - Blank Screen 5/5/2016 10:02 In Progress Jim Constantineau Farmington Jill Davis 5/10/2016 9:02 Jim Constantineau Medium - 3-7 days
139280 JDE HR/Payroll Payroll Journal Entry Summary help 5/5/2016 10:04 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/5/2016 12:37 Nikki Heinbuch Medium - 3-7 days 5/6/2016 9:04
139281 Network Services FW: Meraki Wireless Access Points for e-poll books 5/5/2016 10:14 Resolved Ed O'Donnell Maple Grove Jason Stickler 5/23/2016 8:08 Jason Stickler Medium - 3-7 days 5/23/2016 8:08
139282 Network Services Infortel - additional licenses purchased 5/5/2016 10:23 Resolved Janelle Day LOGIS John Paulsen 5/18/2016 10:18 John Paulsen Medium - 3-7 days 5/18/2016 10:18
139283 JDE Finance Insight / Hubble Software licenses 5/5/2016 10:25Pending Client
ResponsePat Sulander St. Louis Park Dave Schleicher 5/5/2016 14:11 Pat Sulander Medium - 3-7 days
139284 JDE HR/Payroll ESS Setup 5/5/2016 10:32 Resolved Heather Campson LOGIS Kevin Sundberg 5/5/2016 11:51 Kevin Sundberg Medium - 3-7 days 5/5/2016 11:50
139285 Network Services Outlook Calendar Issue 5/5/2016 10:37 Resolved Don Rambow White Bear Lake Chad Remick 5/5/2016 14:00 Chad Remick Medium - 3-7 days 5/5/2016 14:05
139286 Public Safety Mobiles FW: Citation Rejected By Court: 271816201215 5/5/2016 10:38 Resolved PSRecords Richfield Jason Ehlers 5/23/2016 11:46 Jason Ehlers Critical - 1 day 5/23/2016 11:46
139287 Service Desk Find or order a/c adapter for Sena's laptop 5/5/2016 10:44 Resolved Sena Dahl LOGIS Joe Rader 5/10/2016 10:42 Joe Rader Medium - 3-7 days 5/10/2016 10:42
139288 Service Desk Case of Backup Tapes 5/5/2016 10:46 Resolved James Goldenstein Eden Prairie Lori Hackett 5/13/2016 14:08 Lori Hackett Medium - 3-7 days 5/13/2016 14:08
139289 Tracker Admin Please set up Laura Miller (Lakeville) in PhaseWare 5/5/2016 10:46 Resolved Dave Schleicher LOGIS Sue Christiansen 5/5/2016 11:06 Dave Schleicher Medium - 3-7 days 5/5/2016 10:54
139290 Service Desk Please set up Laura Miller (Lakeville) 5/5/2016 10:48 Resolved Dave Schleicher LOGIS Joe Rader 5/5/2016 13:45 Dave Schleicher Medium - 3-7 days 5/5/2016 13:37
139292 Network Services FW: PROBLEM Service Alert disks is WARNING 5/5/2016 10:49 Resolved Kevin Pikkaraine LOGIS Robert Haight 5/5/2016 10:52 Robert Haight Medium - 3-7 days 5/5/2016 10:53
139293 PIMS FW: Message from "RNP0026739BC4E4" 5/5/2016 10:53 Resolved Jackie Lipski Ramsey Norb Vossen 5/6/2016 11:56 Norb Vossen Medium - 3-7 days 5/6/2016 11:56
139294 Network Services Order fiber patches for Library connection 5/5/2016 10:56Pending Vendor
ResponseIan Hardie South St. Paul Lori Hackett 5/17/2016 14:08 Lori Hackett Medium - 3-7 days
139295 Network Services Host 2 disconnected in vCenter 5/5/2016 11:00 Resolved Shawn Christie NWCT Brian Peterson 5/5/2016 12:00 Brian Peterson Medium - 3-7 days 5/5/2016 11:04
139296 Special AssessmentsRH - Please add a date to Notice of Special
Assessments/Certification.5/5/2016 11:06 Resolved Kelly Peterson Rochester Norb Vossen 5/6/2016 14:02 Norb Vossen Medium - 3-7 days 5/6/2016 14:02
139297 JDE HR/Payroll Labor Distribution Report 5/5/2016 11:12 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/5/2016 11:16 Nikki Heinbuch Medium - 3-7 days 5/5/2016 11:51
139298 RecTracWhy do teams appear as duplicates on the League Registration
Report5/5/2016 11:18 New Kacie Robinson Lakeville Sue Christiansen 5/5/2016 11:18 System Medium - 3-7 days
139299 Special Assessments RH - Correct payment for PID 74.08.44.015403 5/5/2016 11:18 Resolved Katie Mosher Rochester Norb Vossen 5/5/2016 14:01 Norb Vossen Medium - 3-7 days 5/5/2016 14:01
139300 RecTrac take personal e-mail off your records 5/5/2016 11:19 Resolved Kacie Robinson Lakeville Sue Christiansen 5/5/2016 11:43 Sue Christiansen Medium - 3-7 days 5/5/2016 11:43
139301 Systems Group Issues with IQ Analytics Site 5/5/2016 11:37 Resolved George Jensen Anoka County JLEC Robert Haight 5/6/2016 10:29 Robert Haight Medium - 3-7 days 5/6/2016 10:28
139302 Service Desk Service Alert disks is WARNING 5/5/2016 11:42 Resolved Joe Rader LOGIS Joe Rader 5/5/2016 14:34 Joe Rader Medium - 3-7 days 5/5/2016 14:34
139303 Systems Group Service Alert disks is WARNING 5/5/2016 11:43 Resolved Joe Rader LOGIS Robert Haight 5/5/2016 14:18 Robert Haight Medium - 3-7 days 5/5/2016 14:18
139304 JDE HR/Payroll Password 5/5/2016 11:59 Resolved Erica Joelson Edina Kevin Sundberg 5/5/2016 12:46 Erica Joelson Medium - 3-7 days 5/5/2016 12:05
139305 Network Services Apply Renewed Symantec Licenses - BC 5/5/2016 12:02 Resolved Patty Hartwig Brooklyn Center Chad Remick 5/11/2016 10:30 Chad Remick Medium - 3-7 days 5/11/2016 10:38
139306 Infrastructure Group Check switch ports 5/5/2016 12:13 Resolved Shawn Christie NWCT John Wondra 5/11/2016 12:46 John Wondra Medium - 3-7 days 5/11/2016 12:46
139307 JDE HR/Payroll JDE ACA Update 5/5/2016 12:22Pending Client
ResponseNancy Hilary LOGIS Nancy Hilary 5/5/2016 12:22 Nancy Hilary Medium - 3-7 days
139308 Utility Billing My ACH file 5/5/2016 12:27 Resolved Brandi Aitkin Apple Valley Pat Lindquist 5/5/2016 14:25 Pat Lindquist Medium - 3-7 days 5/5/2016 14:25
139309 Public Safety CAD Problem entering key holder information 5/5/2016 12:49 Resolved Katie Parranto Lakeville Terry Hoium 5/6/2016 15:10 Terry Hoium Medium - 3-7 days 5/6/2016 15:10
139310 PIMS same contractor - merge permit records 5/5/2016 12:49 Resolved Wendy Chapman Maple Grove Maria Rucke 5/5/2016 13:24 Maria Rucke Medium - 3-7 days 5/5/2016 13:24
139311 JDE Finance A/P Training 5/5/2016 12:51 In Progress Chris Regis Richfield Jill Davis 5/5/2016 13:43 Jill Davis Medium - 3-7 days
139312 GIS New Engineering interns need LogisMap acceess 5/5/2016 12:54 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:29 Keith Anderson Medium - 3-7 days 5/19/2016 13:29
139313 Infrastructure GroupPlease add IP Addresses for access to JDE servers for Insight /
Hubble5/5/2016 12:58 Resolved Dave Schleicher LOGIS Jason Stickler 5/6/2016 8:15 Jason Stickler Medium - 3-7 days 5/6/2016 8:15
139314 Public Safety CAD Data Request 5/5/2016 13:04 Resolved Tom Folie LOGIS Cassy Stickler 5/24/2016 12:12 Cassy Stickler Medium - 3-7 days 5/24/2016 12:12
139315 Special Assessments grace period end date not showing in daily calc screen 5/5/2016 13:08Pending Client
ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 13:08 System Medium - 3-7 days
139316 JDE HR/Payroll Access Request 5/5/2016 13:09 Resolved Elizabeth Peifer Eagan Dave Schleicher 5/6/2016 15:42 Elizabeth Peifer Medium - 3-7 days 5/6/2016 10:46
139317 JDE HR/Payroll JDE Password Reset 5/5/2016 13:12 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/5/2016 13:38 Kevin Sundberg Medium - 3-7 days 5/5/2016 13:38
139318 Public Safety General TriTech GIS? 5/5/2016 13:19 Resolved Stefan Bakken Lakeville John Nichols 5/5/2016 13:43 John Nichols Medium - 3-7 days 5/5/2016 13:43
139319 Network Services Assistance with Upgrading ESXi hosts from 5.5 to 6.0 5/5/2016 13:42 Resolved Shawn Christie NWCT Brian Peterson 5/16/2016 12:52 Brian Peterson Medium - 3-7 days 5/16/2016 8:54
139320 PIMS Payment Listing Report 5/5/2016 13:43 Resolved Kim Woog South St. Paul Maria Rucke 5/9/2016 9:26 Maria Rucke Medium - 3-7 days 5/9/2016 8:39
139321 JDE HR/Payroll Federal and State Tax Reports 5/5/2016 13:51 Resolved Patti Kent Shakopee Nikki Heinbuch 5/6/2016 12:33 Patti Kent Medium - 3-7 days 5/6/2016 9:20
Page 157 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139322 Infrastructure Group Cisco Phone System 5/5/2016 13:59 Resolved John Peterson St. Louis Park Jude Giron 5/23/2016 15:30 John Peterson Medium - 3-7 days 5/23/2016 15:25
139323 JDE HR/Payroll New Employees - Various 5/5/2016 14:14 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/5/2016 17:01 Denise Heimerman Medium - 3-7 days 5/5/2016 15:24
139324 Infrastructure Group BU - worked with Tom on 819 issues 5/5/2016 14:14 Resolved Tom Venables Burnsville Jack Israel 5/11/2016 10:35 Jack Israel Medium - 3-7 days 5/11/2016 10:35
139325 JDE Finance JDE AP question 5/5/2016 14:19 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/6/2016 10:27 Sheri Robertson Medium - 3-7 days 5/6/2016 10:36
139326 Special Assessments RE: question re interest calculation 5/5/2016 14:19 Resolved Norb Vossen LOGIS Norb Vossen 5/10/2016 10:08 Norb Vossen Medium - 3-7 days 5/10/2016 10:08
139327 Network ServicesClear unused drive space allocated to decommission lo-pkt-
emergin5/5/2016 14:21 Resolved Robert Haight LOGIS Robert Haight 5/5/2016 15:19 Robert Haight Medium - 3-7 days 5/5/2016 15:19
139328 Infrastructure Group Wireless Ricoh 5/5/2016 14:22 Resolved Jake Miller Edina Virginia Vaske 5/16/2016 9:51 Virginia Vaske Medium - 3-7 days 5/16/2016 9:51
139330 PIMS ePermits definitions 5/5/2016 14:24 Resolved Jim Hall Edina Judd Harper 5/5/2016 14:40 Judd Harper Medium - 3-7 days 5/5/2016 14:40
139331 Special Assessments RE: grace period end date not showing in daily calc screen 5/5/2016 14:28Pending Client
ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 15:14 Norb Vossen Medium - 3-7 days
139332 Network ServicesRCE-AD01.rc-ecc.org server has not had server license key
activated5/5/2016 14:47 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/5/2016 15:08 Robert Haight Medium - 3-7 days 5/5/2016 15:08
139333 Service Desk Twinning 5/5/2016 14:49 Resolved Patty Hartwig Brooklyn Center Carl Pearson 5/17/2016 12:41 Carl Pearson Medium - 3-7 days 5/17/2016 12:44
139334 JDE Finance Budget Insight questions 5/5/2016 15:10 Resolved Carol Gass New Hope Dave Schleicher 5/6/2016 13:53 Dave Schleicher Medium - 3-7 days 5/15/2016 11:18
139335 Special Assessments RH - interest info - assessment search printout 5/5/2016 15:22Pending Client
ResponseEileen Schneider Rochester Norb Vossen 5/5/2016 15:36 Norb Vossen Medium - 3-7 days
139336 Service Desk SL-CAM5 New IP 5/5/2016 15:26 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/6/2016 7:11 Scott Crocker Medium - 3-7 days 5/6/2016 7:11
139338 Network Services Quotes for New Air Conditioning Units at Hot Site 5/5/2016 15:32Pending Vendor
ResponseKevin Pikkaraine LOGIS Lori Hackett 5/17/2016 10:14 Lori Hackett Medium - 3-7 days
139339 Utility Billing Woodbury RE: Need New Meter Type Created 5/5/2016 15:46 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/6/2016 16:05 Pat Lindquist Medium - 3-7 days 5/6/2016 16:05
139340 JDE HR/Payroll Insight report help 5/5/2016 15:56Pending Client
ResponseJessica Nikunen Minnetonka Dave Schleicher 5/9/2016 19:26 Dave Schleicher Medium - 3-7 days
139341 JDE HR/Payroll Insight/Hubble Licenses 5/5/2016 15:57Pending Client
ResponseSheri Robertson Maple Grove Dave Schleicher 5/17/2016 15:53 Sheri Robertson Medium - 3-7 days
139342 Network Services iWater config with vendor 5/5/2016 16:02 Resolved Nancy Johnson Crystal Brent Rebischke 5/5/2016 16:03 Brent Rebischke Medium - 3-7 days 5/5/2016 16:03
139343 JDE HR/Payroll ESS Setup 5/5/2016 16:07 Resolved Heather Campson LOGIS Kevin Sundberg 5/6/2016 8:22 Kevin Sundberg Medium - 3-7 days 5/6/2016 8:21
139344 Service Desk Messages get stuck in Outbox 5/5/2016 16:27 Resolved Paul Norton LOGIS Joe Rader 5/6/2016 7:58 Joe Rader Medium - 3-7 days 5/6/2016 7:58
139345 JDE HR/Payroll ESS Setup 5/5/2016 17:01 Resolved Heather Campson LOGIS Kevin Sundberg 5/6/2016 8:04 Heather Campson Medium - 3-7 days 5/6/2016 8:04
139346 Infrastructure Group SLNC-ASR - Port #24 5/5/2016 17:17 Resolved Nikki Farrow St. Louis Park Jack Israel 5/18/2016 10:51 Jack Israel Medium - 3-7 days 5/18/2016 10:51
139347 PIMS Administrative citations/City of Crystal 5/5/2016 17:45 New Chee Yang Crystal 5/5/2016 17:46 Maria Rucke Medium - 3-7 days
139348 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/6/2016 0:05 Resolved Dave Johnson Minnetonka Dave Schleicher 5/6/2016 7:53 Denise Heimerman Medium - 3-7 days 5/6/2016 7:12
139349 JDE Finance Finance Review 5/6/2016 7:03 Resolved Robin Hanson Farmington Jill Davis 5/6/2016 9:02 Robin Hanson Medium - 3-7 days 5/6/2016 9:21
139350 Property Data SL - Single Valuation Notice 5/6/2016 7:30 Resolved Marty Fechner St. Louis Park Norb Vossen 5/6/2016 9:37 Norb Vossen Medium - 3-7 days 5/6/2016 9:37
139351 Public Safety General FW: NEW PATROL DEPUTY STARTING MONDAY, MAY 9TH 5/6/2016 7:52 Resolved Karen WhittakerRice/Steele
Consolidated PSAP5/18/2016 15:02 John Nichols Medium - 3-7 days 5/18/2016 15:02
139353 RecTracSSBall Mens Wednesdays league report shows several volleyball
teams at the bottom5/6/2016 8:14 Resolved Kacie Robinson Lakeville Sue Christiansen 5/27/2016 16:12 Sue Christiansen Medium - 3-7 days 5/27/2016 16:12
139354 JDE Finance PO Voucher Match 5/6/2016 8:17 Resolved Dawn McGuireMinnesota Transit
AuthorityJill Davis 5/20/2016 9:35 Dawn McGuire Medium - 3-7 days 5/20/2016 12:25
139355 Service Desk Websense 5/6/2016 8:18 Resolved Rob Boerboom Farmington Peter Carlson 5/18/2016 15:41 Rob Boerboom Medium - 3-7 days 5/20/2016 8:10
139356 Service Desk\\LO-FS2\LO_M651_WEST_COLOR prints very slowly, especially
duplex jobs5/6/2016 8:29 Resolved Sue Christiansen LOGIS Joe Rader 5/19/2016 10:53 Joe Rader Medium - 3-7 days 5/19/2016 10:53
139357 JDE HR/PayrollFYI: The upload of dependents for the Self Service Insurance
has social security numbers with dashes5/6/2016 8:29 Resolved Julie Nowlan Coon Rapids Nancy Hilary 5/16/2016 16:26 Julie Nowlan Medium - 3-7 days 5/16/2016 14:56
139359 JDE HR/Payroll Password Reset 5/6/2016 9:10 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/6/2016 9:22 Kevin Sundberg Medium - 3-7 days 5/6/2016 9:22
139360 Service Desk Host Alert - is DOWN 5/6/2016 9:15 Resolved George Jensen Anoka County JLEC Chad Remick 5/6/2016 11:20 Chad Remick Medium - 3-7 days 5/6/2016 11:20
139361 Systems Group vanity url link 5/6/2016 9:29 Resolved Jordan Gilgenbach Edina Robert Haight 5/6/2016 12:25 Robert Haight High - 2 days 5/6/2016 12:25
139362 Utility Billing Woobury RE: ACH File 5/6/2016 9:31 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/6/2016 16:04 Pat Lindquist Medium - 3-7 days 5/6/2016 16:04
139363 Infrastructure Group PD Token User Issues 5/6/2016 9:31 Resolved Nikki Farrow St. Louis Park Vu Pham 5/19/2016 15:32 Vu Pham Medium - 3-7 days 5/19/2016 15:32
139364 Tracker AdminData Practices Request - Tony Webster - sample incident from
PhaseWare Tracker5/6/2016 9:37
Pending Client
ResponseRay Jozwiak LOGIS Sue Christiansen 5/6/2016 16:41 Sue Christiansen Medium - 3-7 days
139365 PIMS Batch Print Business Licenses by Council Date Parameter 5/6/2016 9:42Pending Change
ControlChristy Wilcox South St. Paul Judd Harper 5/10/2016 16:35 Judd Harper Medium - 3-7 days
Page 158 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139366 JDE Finance American Messaging 5/6/2016 9:46 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/6/2016 10:36 Jill Davis Medium - 3-7 days 5/6/2016 15:55
139367 Infrastructure Group Tungsten Access for the FA PD 5/6/2016 10:09 Resolved Jill Davis LOGIS Adam Maloney 5/10/2016 8:09 Adam Maloney Medium - 3-7 days 5/10/2016 8:10
139368 Tracker Admin Please set up Dawn Brown (Eagan) in PhaseWare 5/6/2016 10:44 Resolved Dave Schleicher LOGIS Sue Christiansen 5/6/2016 11:36 Dave Schleicher Medium - 3-7 days 5/6/2016 11:31
139369 Service Desk Please set up Dawn Brown (Eagan) 5/6/2016 10:46 Resolved Dave Schleicher LOGIS Peter Carlson 5/6/2016 14:02 Dave Schleicher Medium - 3-7 days 5/6/2016 13:11
139370 RecTrac Cannot reverse check payment 5/6/2016 10:51 Resolved Kelly O'Dea Minnetonka Paul Norton 5/6/2016 10:53 Kelly O'Dea Medium - 3-7 days 5/6/2016 10:53
139371 JDE HR/Payroll Labor Agreement - Benefit amount change 5/6/2016 10:59 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/19/2016 14:29 Nikki Heinbuch Medium - 3-7 days 5/19/2016 14:30
139372 Network Services Added Server to Backups 5/6/2016 11:08 Resolved Mark Holm Eagan John Paulsen 5/6/2016 11:56 John Paulsen Medium - 3-7 days 5/6/2016 11:56
139373Public Safety
DevelopmentTicketWriter Functionality? 5/6/2016 11:19 Resolved HelpDesk Lakeville Matt O'Brien 5/20/2016 10:20 Matt O'Brien Medium - 3-7 days 5/20/2016 10:20
139374 Infrastructure GroupRE: City of Bloomington P2P VLAN for Radio Communications
Tower5/6/2016 11:20
Pending Client
ResponseMario Jara Bloomington Jason Stickler 5/24/2016 15:30 Mario Jara Medium - 3-7 days
139375 Infrastructure Group AnyConnect Additions and changes 5/6/2016 11:27 Resolved Jim Constantineau Farmington Jason Stickler 5/24/2016 14:20 Jason Stickler Medium - 3-7 days 5/24/2016 14:20
139376 Property Data SL - HMSTD FTP 5/6/2016 11:35 Resolved Marty Fechner St. Louis Park Norb Vossen 5/6/2016 11:44 Norb Vossen Medium - 3-7 days 5/6/2016 11:44
139377 Network Services Infortel Login 5/6/2016 11:50 Resolved Josh Wilske Eagan Joe Rader 5/6/2016 14:49 Joe Rader Medium - 3-7 days 5/6/2016 14:49
139378 RecTracMaple Grove - double charge on WebTrac receipt 114153 - Mary
Garbutt (VSI Ticket #1268661)5/6/2016 12:20 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 13:41 Sue Christiansen High - 2 days 5/11/2016 13:41
139379 JDE HR/Payroll Floating Holidays 5/6/2016 12:33 Resolved Patti Kent Shakopee Nikki Heinbuch 5/10/2016 13:22 Nikki Heinbuch Medium - 3-7 days 5/10/2016 13:46
139380 Infrastructure GroupPlease add/remove IP Addresses for JDE server access for
Insight / Hubble software5/6/2016 13:02 Resolved Dave Schleicher LOGIS Jason Stickler 5/9/2016 14:51 Jason Stickler Medium - 3-7 days 5/10/2016 8:51
139381 Property Data EP - Homestead FTP 5/6/2016 13:12 Resolved Lisa Ramsey Eden Prairie Norb Vossen 5/6/2016 14:03 Norb Vossen Medium - 3-7 days 5/6/2016 14:03
139382 PIMSUpdate View 'vwRptBusinessLicense_MailingAddresses' to
include newly created 'Country' field 5/6/2016 13:19 In Progress Judd Harper LOGIS Judd Harper 5/6/2016 15:55 Rob Lilly Medium - 3-7 days
139383 JDE Finance DocuSphere Workflow - Process Instance Error 5/6/2016 13:51 Resolved DocuSphere Workflow System LOGIS Jill Davis 5/6/2016 13:53 Jill Davis Medium - 3-7 days 5/6/2016 13:53
139384 GIS Reset LogisMap Password 5/6/2016 14:09 Resolved Sam Black Minnetonka Keith Anderson 5/11/2016 9:20 Keith Anderson Medium - 3-7 days 5/11/2016 9:20
139385 Network Services Phone user help for PD officer 5/6/2016 14:09 Resolved Roger Anderson Hutchinson Peter Carlson 5/9/2016 8:08 Roger Anderson Medium - 3-7 days 5/9/2016 8:45
139386 JDE HR/Payroll EE 118398 was not paid 5/6/2016 14:17 Resolved Shari Rains New Hope Nikki Heinbuch 5/9/2016 16:26 Nikki Heinbuch Medium - 3-7 days 5/10/2016 7:58
139387 PIMSPhoto/Documents form generates DB concurrency error on save
or sync after sort5/6/2016 14:20 Ready for Release Jane Watje LOGIS Maria Rucke 5/20/2016 14:09 Maria Rucke Medium - 3-7 days
139388 Infrastructure Group L3 Squad Video / AnyConnect connection causes video to drop 5/6/2016 14:20Pending Client
ResponseTracy Vener West St. Paul Jason Stickler 5/20/2016 12:47 Tracy Vener Medium - 3-7 days
139389 PIMS Modification of ePermits Question 5/6/2016 14:29 Resolved Ellen Krueger Ramsey Judd Harper 5/6/2016 15:04 Judd Harper Medium - 3-7 days 5/6/2016 15:04
139390 JDE HR/Payroll ess rehire setup for accrual and timeentry 5/6/2016 14:53 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/6/2016 15:47 Julie Nowlan Medium - 3-7 days 5/6/2016 15:44
139391 PIMSUpdate All Business License, and Renewal Business License
Notices to include newly created 'Country' field 5/6/2016 15:06 In Progress Judd Harper LOGIS Judd Harper 5/9/2016 16:25 Judd Harper Medium - 3-7 days
139393 JDE HR/Payroll ESS Termination 5/6/2016 15:34 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/6/2016 16:10 Kevin Sundberg Medium - 3-7 days 5/6/2016 16:10
139394 Network Services Add IP to MVTA-Security tunnel 5/6/2016 16:08 Client to Test Tyre FantMinnesota Transit
AuthorityAdam Maloney 5/23/2016 13:55 Adam Maloney Medium - 3-7 days
139395 JDE HR/Payroll Forgotten Password for Employee Self Service 5/6/2016 16:09 Resolved Brian Sternquist Coon Rapids Kevin Sundberg 5/6/2016 16:16 Kevin Sundberg Medium - 3-7 days 5/6/2016 16:16
139396 Infrastructure Group EAF1-ASR offline 5/6/2016 16:10 Resolved Dan Cook Eagan Jason Stickler 5/9/2016 16:00 Jason Stickler Medium - 3-7 days 5/16/2016 11:18
139397 Service Desk Staff Training 5/9/2016 7:14 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/5/2016 12:00 Scott Crocker Medium - 3-7 days 5/9/2016 7:18
139398 Infrastructure Group Backups failing due to communication error 5/9/2016 7:24 Resolved Scott Crocker LOGIS Virginia Vaske 5/18/2016 8:15 Virginia Vaske Medium - 3-7 days 5/18/2016 8:24
139399 RecTrac RecTrac VIC Not Working 5/9/2016 7:46 Resolved Lisa Jost Maple Grove Paul Norton 5/9/2016 14:13 Paul Norton Medium - 3-7 days 5/9/2016 14:13
139400 Network Services Work with Ian to identify what D.I.D can be changed to DN 5/9/2016 7:47 Resolved Ian Hardie South St. Paul Carl Pearson 5/12/2016 8:11 Carl Pearson Medium - 3-7 days 5/12/2016 8:11
139401 RecTrac RecTrac VIC Not Working 5/9/2016 7:52 Resolved Mark Holm Eagan Paul Norton 5/9/2016 14:10 Paul Norton Medium - 3-7 days 5/9/2016 14:10
139402 Network Services Training Material for Aware and Jabber 5/9/2016 7:53 In Progress Ian Hardie South St. Paul Scott Crocker 5/13/2016 15:04 Scott Crocker Medium - 8-14 days
139403 RecTrac RecTrac VIC Not Working 5/9/2016 7:54 Resolved Craig Beers Minnetonka Paul Norton 5/9/2016 14:07 Paul Norton Medium - 3-7 days 5/9/2016 14:08
139404 Service Desk Cleaning Tape Drive 5/9/2016 7:56 Resolved James Goldenstein Eden Prairie Lori Hackett 5/19/2016 13:14 Lori Hackett Medium - 3-7 days 5/19/2016 13:42
139405 Network ServicesCreate Training Documentation for 8800 Series Phones / Voice
Mail5/9/2016 7:56 New Ian Hardie South St. Paul Carl Pearson Medium - 8-14 days
139406 JDE HR/Payroll Garnishment EE 145 5/9/2016 7:57 Resolved Jennifer HoffmanHutchinson Utility
CommissionNikki Heinbuch 5/9/2016 10:51 Nikki Heinbuch Medium - 3-7 days 5/9/2016 15:50
139407 RecTrac Eagan: VIC not working after .11 upgrade 5/9/2016 7:58 Resolved Robyn Chapman Eagan Sue Christiansen 5/9/2016 8:56 Sue Christiansen Critical - 1 day 5/9/2016 8:56
139408 Network ServicesAll POS Workstations are unable to communicate with POS
Server5/9/2016 7:59 Resolved Troy Johnson Eden Prairie Chad Remick 5/5/2016 20:15 Chad Remick Medium - 3-7 days 5/9/2016 8:05
Page 159 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139409 Service DeskAdd Eagan IT users Robyn Chapman and Ron Waara to the LO
RecTrac 3.1 <[email protected]> Outlook list5/9/2016 8:05 Resolved Sue Christiansen LOGIS Peter Carlson 5/9/2016 9:40 Sue Christiansen Medium - 3-7 days 5/9/2016 9:31
139410 Network Services Problem with the Internet at the golf course 5/9/2016 8:06 Resolved David Klitzke Orono Kevin Pikkaraine 5/9/2016 19:18 Kevin Pikkaraine Medium - 3-7 days 5/9/2016 19:18
139411 RecTrac Locked out of RecTrac 5/9/2016 8:14 Resolved Patty Hartwig Brooklyn Center Paul Norton 5/9/2016 14:06 Patty Hartwig Medium - 3-7 days 5/9/2016 14:03
139412 Network Services Having issues with PictureLink 5/9/2016 8:18 Resolved Amy Cheney Bloomington Chad Remick 5/6/2016 23:00 Chad Remick Medium - 3-7 days 5/9/2016 8:22
139413 Network Services Mobile users were kicked out due to expired license 5/9/2016 8:23 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Chad Remick 5/7/2016 1:30 Chad Remick Medium - 3-7 days 5/9/2016 8:27
139414 Systems Group Web Sites 5/9/2016 8:28 New Jackie Penke Hutchinson Robert Haight 5/20/2016 13:50 Jackie Penke Medium - 3-7 days
139415 JDE HR/Payroll Benefit Statement wording 5/9/2016 8:37Pending Client
ResponsePatti Kent Shakopee Nancy Hilary 5/23/2016 15:41 Nancy Hilary Medium - 3-7 days
139416 PIMS RE: duplicate contractor - MG 5/9/2016 8:37 Resolved Becky Mandaville Maple Grove Maria Rucke 5/9/2016 8:38 Maria Rucke Medium - 3-7 days 5/9/2016 8:38
139417 Network Services Add-on to IP Telephony order for the Library 5/9/2016 8:38 Pending Equipment Ian Hardie South St. Paul Lori Hackett 5/23/2016 15:10 Lori Hackett Medium - 3-7 days
139418 Infrastructure Group Block Calls to City of Eagan 5/9/2016 8:49 Resolved Josh Wilske Eagan Jude Giron 5/23/2016 15:34 Josh Wilske Medium - 3-7 days 5/23/2016 15:35
139419 Systems Group Datastore almost full 5/9/2016 8:52 Resolved Scott Crocker LOGIS Robert Haight 5/9/2016 9:51 Robert Haight Medium - 3-7 days 5/9/2016 9:51
139420 Infrastructure Group PCI firewall modification 5/9/2016 8:57 Resolved Ed O'Donnell Maple Grove Virginia Vaske 5/24/2016 8:33 Virginia Vaske Medium - 3-7 days 5/24/2016 8:33
139421 Infrastructure Group IBIS Software unable to connect to server 5/9/2016 9:05 Resolved Dustin Hammond St. Louis Park Vu Pham 5/17/2016 8:14 Vu Pham High - 2 days 5/17/2016 8:14
139422 JDE HR/Payroll Three interim payments for review...Thanks :) 5/9/2016 9:05 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/9/2016 9:20 Julie Nowlan Medium - 3-7 days 5/9/2016 9:14
139423 Public Safety Mobiles Ticketwriter issue: No citations have pushed since 5/5 or 5/6 5/9/2016 9:06 Resolved Marc Gade West St. Paul 5/10/2016 8:07 John Rogers High - 2 days 5/9/2016 14:17
139424 JDE Finance Incorrect Asset Disposed of 5/9/2016 9:16 Resolved Jamey Larson Maple Grove Jill Davis 5/24/2016 8:03 Jill Davis Medium - 3-7 days 5/24/2016 8:03
139425 Network Services Unable to print on Report Writing pc 5/9/2016 9:24 Resolved Don Rambow White Bear Lake Chad Remick 5/9/2016 9:30 Chad Remick Medium - 3-7 days 5/9/2016 9:28
139426 Network Services PC is unable to get connected to the network 5/9/2016 9:28 Resolved Don Rambow White Bear Lake Chad Remick 5/9/2016 16:30 Chad Remick Medium - 3-7 days 5/10/2016 7:58
139427 PIMS Scheduled Inspections viewed online 5/9/2016 9:28 Resolved Kim Woog South St. Paul Maria Rucke 5/9/2016 9:51 Maria Rucke Medium - 3-7 days 5/9/2016 9:51
139428 Infrastructure Group Upgrade of code on MI-CJDN 5/9/2016 9:42 Resolved Jeff Dulac Minnetonka Jason Stickler 5/3/2016 9:30 Jason Stickler Medium - 3-7 days 5/9/2016 9:44
139429 JDE HR/Payroll Re-Hire - Access to ESS - Gino Messina 5/9/2016 9:51 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Kevin Sundberg 5/9/2016 10:41 Kevin Sundberg Medium - 3-7 days 5/9/2016 10:46
139431 JDE HR/Payroll ESS Username and Password 5/9/2016 9:53 Resolved Patti Kent Shakopee Kevin Sundberg 5/9/2016 11:19 Kevin Sundberg Medium - 3-7 days 5/9/2016 11:19
139432 PIMSAVOLVE - Change sprocs to views for data accessible to external
plan review apps5/9/2016 9:56
Pending Vendor
ResponseLogis Internal LOGIS Lonnie Rolf 5/9/2016 13:26 Lonnie Rolf Medium - 3-7 days
139433 Infrastructure Group Wireless AP and E-Polling Pad's Being Installed Next Tuesday 5/9/2016 10:09 Resolved Zachary Stanley (SB Inc) New Hope Jason Stickler 5/23/2016 8:06 Jason Stickler Medium - 3-7 days 5/23/2016 8:06
139434 Systems Group Refresh LA Test Database On Wed. 5/11/16 5/9/2016 10:24 Resolved Pat Lindquist LOGIS Jeff Sibell 5/12/2016 11:12 Jeff Sibell High - 2 days 5/12/2016 11:12
139435 Network ServicesPlease Setup Cisco Mobile Remote Access for Dan, Mark, and
Josh5/9/2016 10:26 Resolved Dan Cook Eagan Peter Carlson 5/18/2016 8:11 Peter Carlson Medium - 3-7 days 5/18/2016 8:11
139436Public Safety
DevelopmentDakota County Hydrants Layer 5/9/2016 11:00 In Progress John Nichols LOGIS Michael Simmons 5/27/2016 15:58 Michael Simmons Medium - 3-7 days
139437Public Safety
DevelopmentDay Mode/Night Mode in the Mobile 5/9/2016 11:02 Resolved John Nichols LOGIS Michael Simmons 5/16/2016 10:32 Michael Simmons Medium - 3-7 days 5/16/2016 10:32
139438Public Safety
DevelopmentDakota County Fire Request - County Quadrants 5/9/2016 11:04 New John Nichols LOGIS Michael Simmons Medium - 3-7 days
139439 Network Services Review AirTame product network requirements 5/9/2016 11:30 In Progress Tom Venables Burnsville Adam Maloney 5/24/2016 15:47 Adam Maloney Medium - 3-7 days
139440 JDE HR/Payroll Tax Overrides Needed EE 139365 5/9/2016 11:34 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 5/10/2016 8:59 Denise Heimerman Medium - 3-7 days 5/20/2016 8:01
139441 Infrastructure Group Potential Interuptions 5/9/2016 11:40 Resolved Trevor Stewart Lakeville 5/9/2016 12:29 Jack Israel Medium - 3-7 days 5/9/2016 12:31
139442 JDE HR/Payroll RE: ESS Re-hire and New Hire 5/9/2016 12:23 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/9/2016 13:20 Kevin Sundberg Medium - 3-7 days 5/9/2016 13:20
139443 Public Safety GeneralFW: Add New User - Community Service Officer - Annalise M
Haan5/9/2016 12:27 New Karen Whittaker
Rice/Steele
Consolidated PSAP5/12/2016 10:38 Peter Carlson Medium - 3-7 days
139444 Infrastructure Group RI - VPN to Highschool is not working 5/9/2016 12:35 Resolved Jason Shostedt Richfield Vu Pham 5/11/2016 11:23 Vu Pham Medium - 3-7 days 5/11/2016 11:23
139445 Service Desk Expand per-user AnyConnect IP range for LOGIS temp tokens 5/9/2016 12:41 Resolved Peter Carlson LOGIS Peter Carlson 5/18/2016 15:25 Peter Carlson Medium - 3-7 days 5/18/2016 15:25
139446 RecTrac FW: VSI-Patch 5/9/2016 12:54 Resolved Jared Flewellen Eagan Paul Norton 5/9/2016 13:52 Marshall Grange Medium - 3-7 days 5/9/2016 13:51
139447 Infrastructure Group Access Points offline at Shady Oak Beach 5/9/2016 12:59 Resolved Jeff Dulac Minnetonka 5/10/2016 8:16 Jack Israel Medium - 3-7 days 5/10/2016 7:55
139448 JDE HR/Payroll help with a new hire 5/9/2016 13:26 Resolved Gina Dwyer Eagan Kevin Sundberg 5/9/2016 14:35 Kevin Sundberg Critical - 1 day 5/9/2016 14:35
139449 JDE HR/Payroll Reconcile 941 to GL 5/9/2016 13:32 Resolved Brenda Wendlandt Farmington Dave Schleicher 5/9/2016 13:37 Dave Schleicher Medium - 3-7 days 5/13/2016 14:00
139450 JDE HR/Payroll Password reset 5/9/2016 13:33 Resolved Jesse Meyer-Ruud Edina Kevin Sundberg 5/9/2016 14:00 Kevin Sundberg Medium - 3-7 days 5/9/2016 14:01
Page 160 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139451 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/9/2016 13:38 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/9/2016 14:19 Kevin Sundberg Medium - 3-7 days 5/9/2016 14:19
139452 Service Desk Jabber Mobile VPNless Connect Service 5/9/2016 13:38 Client to Test Judy Fradenburgh Bloomington Peter Carlson 5/19/2016 15:48 Judy Fradenburgh Medium - 3-7 days
139453 Systems Group F5 certifiicate generation errors 5/9/2016 13:56 Resolved Jeff Sibell LOGIS Jeff Sibell 5/19/2016 11:39 Jeff Sibell Medium - 3-7 days 5/19/2016 11:39
139454 JDE Finance Error when complete Reclass to EFT Payment and Voucher Entry 5/9/2016 14:03 Resolved Maggie Futhey Eagan Jill Davis 5/11/2016 15:46 Jill Davis Medium - 3-7 days 5/11/2016 15:46
139455 Public Safety General Account Set Up 5/9/2016 14:13 Resolved Sena Dahl LOGIS Sena Dahl 5/9/2016 15:12 Sena Dahl Medium - 3-7 days 5/9/2016 15:12
139456 Public Safety General Citrix Log In 5/9/2016 14:15 Resolved Katie Parranto Lakeville 5/9/2016 15:11 Sena Dahl Medium - 3-7 days 5/9/2016 15:11
139457 JDE Finance Need to change payment status 5/9/2016 14:18 New Laurie Aasen Edina Jill Davis 5/9/2016 14:40 Jill Davis Medium - 3-7 days
139458 Public Safety General Training 5/9/2016 14:26 Resolved Sena Dahl LOGIS Sena Dahl 5/9/2016 15:11 Sena Dahl Medium - 3-7 days 5/9/2016 15:11
139459 Network Services Phone email to voicemail help needed 5/9/2016 14:29 Resolved Roger Anderson Hutchinson Joe Rader 5/19/2016 11:36 Joe Rader Medium - 3-7 days 5/19/2016 11:36
139460 RecTrac 1 photo to upload 5/9/2016 14:45 Resolved Renee Brekken Lakeville Paul Norton 5/9/2016 15:44 Paul Norton Medium - 3-7 days 5/9/2016 15:45
139461 RecTrac Log out setting 5/9/2016 14:49 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/9/2016 15:34 Paul Norton Medium - 3-7 days 5/9/2016 15:34
139463 Public Safety General RAIDS and ATACRAIDS UPLOAD ISSUES - Maple Grove PD 5/9/2016 14:50 New Todd Strege Maple Grove John Rogers 5/9/2016 14:51 John Rogers Medium - 3-7 days
139464 Network Services Intermittent timeout problem 5/9/2016 14:57 New Kevin Pikkaraine LOGIS Robert Haight 5/10/2016 8:16 Robert Haight Medium - 3-7 days
139465 Network Services Remove LOGIS Drive Mappings from Servers 5/9/2016 14:59 Resolved John Paulsen LOGIS John Paulsen 5/26/2016 9:06 John Paulsen Medium - 3-7 days 5/26/2016 9:06
139466 Service Desk Please create user for Edina: AsIntern 5/9/2016 15:03 Resolved Katie Bisek Edina Joe Rader 5/10/2016 13:29 Joe Rader Medium - 3-7 days 5/10/2016 13:29
139467 Network Services City of Edina website 5/9/2016 15:07 New Jennifer Bennerotte Edina Jeff Sibell 5/9/2016 15:08 Janelle Day Medium - 3-7 days
139468 Infrastructure Group Cannot access OWA from council chambers wifi 5/9/2016 15:16 Resolved David Klitzke Orono Vu Pham 5/9/2016 15:39 Vu Pham High - 2 days 5/9/2016 15:39
139469 Systems Group New domain name created 5/9/2016 15:17 Resolved Nick Lovejoy Edina Jeff Sibell 5/23/2016 10:29 Jeff Sibell Medium - 3-7 days 5/23/2016 10:29
139470 JDE HR/Payroll ESS Username and password 5/9/2016 15:19 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/9/2016 15:49 Kevin Sundberg Medium - 3-7 days 5/9/2016 15:48
139471 Service Desk Please create user: HealthIntern 5/9/2016 15:32 Resolved Katie Bisek Edina Peter Carlson 5/12/2016 14:28 Peter Carlson Medium - 3-7 days 5/12/2016 14:27
139472 Infrastructure Group Network 5/9/2016 15:33 Resolved John Sutton
Dakota
Communications
Center
Jason Stickler 5/12/2016 13:46 John Sutton Medium - 3-7 days 5/12/2016 13:51
139473 PIMSPIMS RPZ Enhancement - Add files function to Valve Info screen
to keep the actual copy of the annual report5/9/2016 15:41 New Tim Fox
Metropolitan
Airports Commission5/9/2016 15:45 System
Project - no specified
due date
139474 JDE HR/Payroll Insight reports 5/9/2016 15:47 Resolved Karrie Glen Lakeville Dave Schleicher 5/18/2016 16:27 Karrie Glen Medium - 3-7 days 5/18/2016 16:11
139475 Network Services Remote Access Policy 5/9/2016 15:49 Resolved Nikki Farrow St. Louis Park Dimitrios Hilton 5/23/2016 10:11 Dimitrios Hilton Medium - 3-7 days 5/23/2016 10:11
139476 PIMS Valve Tests - Add 5/9/2016 15:51 Resolved Prestwich, AndrewMetropolitan
Airports CommissionMaria Rucke 5/10/2016 11:23 Prestwich, Andrew Medium - 3-7 days 5/9/2016 17:34
139477 Network Services NH PCI Scoping Project 5/9/2016 15:55 In Progress Richard Johnson New Hope Dimitrios Hilton 5/12/2016 14:57 Dimitrios Hilton Medium - 3-7 days
139478 Service Desk Websense Changes 5/9/2016 16:02 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/19/2016 10:42 Patty Hartwig Medium - 3-7 days 5/10/2016 16:35
139479 Service Desk New user GV and enable account 5/9/2016 16:09 Resolved Mitchell Winiecki LOGIS Peter Carlson 5/11/2016 15:54 Peter Carlson Medium - 3-7 days 5/11/2016 15:54
139480 Infrastructure Group ALPR System slow when AnyConnected in 5/9/2016 16:12 Resolved Nick Lovejoy Edina Vu Pham 5/10/2016 9:57 Vu Pham Medium - 3-7 days 5/10/2016 9:57
139481 Infrastructure Group2 Credit Card Machines Being Deployed to the Pool Need on PCI
Subnet / VLAN5/9/2016 16:13 Resolved Zachary Stanley (SB Inc) New Hope Jack Israel 5/10/2016 13:25 Jack Israel Medium - 3-7 days 5/10/2016 7:16
139482 Network Services Deactivate and Create a new Temp Badge for Front Desk 5/9/2016 16:14 Resolved Victoria Blackford LOGIS Lori Hackett 5/12/2016 15:16 Lori Hackett Medium - 3-7 days 5/12/2016 15:17
139483 Infrastructure GroupRe: 2 Credit Card Machines Being Deployed to the Pool Need on
PCI Subnet / VLAN5/9/2016 16:18 Resolved Richard Johnson New Hope Virginia Vaske 5/26/2016 9:09 Virginia Vaske Medium - 3-7 days 5/26/2016 9:09
139484 RecTracMinnetonka: RecTrac and Beach Pass Payment renewal change
(VSI Ticket #1269148 / Task ID 129515)5/9/2016 16:27
Pending Vendor
ResponseMary Axel Minnetonka Sue Christiansen 5/27/2016 15:39 Zach Malloch High - 2 days
139485 JDE Finance Hubble Monthly reports 5/9/2016 16:37Pending Client
ResponseKerri Kindsvater White Bear Lake Dave Schleicher 5/12/2016 16:15 Dave Schleicher Medium - 3-7 days
139486 Infrastructure Group FW: Meraki firewall rules 5/9/2016 17:13 Resolved Ryan Browning Edina Jason Stickler 5/20/2016 9:41 Ryan Browning Medium - 3-7 days 5/20/2016 9:41
139487 RecTrac Fitness Memberships in RecTrac 5/9/2016 17:34 Resolved Barbara Showalter Eagan Paul Norton 5/24/2016 16:08 Paul Norton Medium - 3-7 days 5/24/2016 16:07
139488 Service Desk Cisco Jabber password for Debra Sommers a City of New Hope 5/9/2016 18:03Pending Client
ResponseEvan Tuon (SB Inc) New Hope Peter Carlson 5/24/2016 8:42 Peter Carlson Medium - 3-7 days
139489 Infrastructure GroupPlease set up IP Addresses to access the JDE servers for Insight
/ Hubble5/9/2016 18:10 Resolved Dave Schleicher LOGIS Jason Stickler 5/10/2016 8:51 Jason Stickler Medium - 3-7 days 5/10/2016 8:51
139490 JDE HR/Payroll FW: PERA covered payroll report from LOGIS 5/9/2016 19:36 Resolved Brenda Wendlandt Farmington Dave Schleicher 5/9/2016 19:49 Brenda Wendlandt Critical - 1 day 5/10/2016 7:10
139491 Service Desk NETWORK SERVICES: LOGIS Password Change 5/10/2016 5:17 Resolved Janelle Day LOGIS Peter Carlson 5/10/2016 7:37 Peter Carlson Medium - 3-7 days 5/10/2016 7:37
139492 Service Desk FW: Your LOGIS password will expire in 13 day(s) 5/10/2016 7:11 Resolved Rose Kruchten
Dakota
Communications
Center
Peter Carlson 5/13/2016 8:05 Diane Bodeen Medium - 3-7 days 5/10/2016 14:14
Page 161 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139493 Network Services RE: Summer Intern 5/10/2016 7:43 Resolved Ray Jozwiak LOGIS Joe Rader 5/23/2016 8:24 Joe Rader Medium - 3-7 days 5/23/2016 8:24
139494 Network Services Spyware on Computer 5/10/2016 8:06 Resolved Sena Dahl LOGIS Dimitrios Hilton 5/10/2016 9:38 Dimitrios Hilton Medium - 3-7 days 5/10/2016 9:38
139495 Network Services GOLDENVALLEYMN.GOV Annual Renewal for Golden Valley 5/10/2016 8:07 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/12/2016 9:53 Lori Hackett Medium - 3-7 days 5/12/2016 9:53
139496 Systems Group Service Alertdisks is WARNING 5/10/2016 8:26 Resolved Joe Rader LOGIS Jeff Sibell 5/19/2016 11:38 Jeff Sibell Medium - 3-7 days 5/19/2016 11:38
139497 JDE HR/Payroll ESS Usernames and Passwords 5/10/2016 8:30 Resolved Patti Kent Shakopee Kevin Sundberg 5/10/2016 8:53 Kevin Sundberg Medium - 3-7 days 5/10/2016 10:04
139499 Infrastructure Group PMDC connection 5/10/2016 8:42Pending Client
ResponseJason Shostedt Richfield Jason Stickler 5/25/2016 7:00 Jason Shostedt Medium - 3-7 days
139501 RecTrac Cash journal sort option - will not sort by paycode 5/10/2016 8:44 Resolved Kris Ryan Maple Grove Sue Christiansen 5/13/2016 8:41 Sue Christiansen Medium - 3-7 days 5/13/2016 8:41
139503 JDE HR/Payroll Monthly Payroll - PERA Deduction 5/10/2016 8:50 Resolved Patti Kent Shakopee Nikki Heinbuch 5/20/2016 11:24 Nikki Heinbuch Medium - 3-7 days 5/20/2016 14:02
139504 PIMS WBL - Confirmation of your PayPal Payflow Service 5/10/2016 8:53 In Progress Kerri Kindsvater White Bear Lake Maria Rucke 5/10/2016 8:53 Maria Rucke Medium - 3-7 days
139505 PIMSPIMS RPZ- 1020 Test Report form, 1056 Test Report form, 1013
Test Report form, 1015 Test Report form5/10/2016 8:55 New Chris Rosival Lakeville Maria Rucke 5/10/2016 8:55 Maria Rucke
Project - no specified
due date
139506 Network Services BiWeb - HIGH PRIORITY 5/10/2016 8:59 Resolved Stephanie Mellesmoen Apple Valley Peter Carlson 5/10/2016 12:14 Peter Carlson Medium - 3-7 days 5/10/2016 12:13
139507 PIMS RPZ Pims - data source.xls 5/10/2016 9:00 New Eileen Tierney St. Louis Park Ray Jozwiak 5/10/2016 9:05 Eileen TierneyProject - no specified
due date
139508 JDE HR/Payroll NEW HIRE SETUP FOR ESS 5/10/2016 9:03 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/10/2016 10:03 Julie Nowlan Medium - 3-7 days 5/10/2016 9:29
139510 Service Desk FW: SharePoint - Logis 5/10/2016 9:26 Resolved Jayson Solberg Rosemount Joe Rader 5/12/2016 16:18 Joe Rader Medium - 3-7 days 5/12/2016 16:18
139511 ClassLocked out of CLASS (plus needs to be added to same group as
Bob Keeney)5/10/2016 9:31 Resolved Jonathan Moore Eagan Sue Christiansen 5/11/2016 9:54 Sue Christiansen Medium - 3-7 days 5/11/2016 9:54
139512 Network Services Apply Renewed Symantec Licenses - RI 5/10/2016 9:32 Resolved Sally Morton Richfield Chad Remick 5/11/2016 10:45 Chad Remick Medium - 3-7 days 5/11/2016 10:49
139513 Special AssessmentsDaily interest calculations - Change processes to incorporate
Leap Year days (366 vs. 365)5/10/2016 9:36 Ready for Release Norb Vossen LOGIS Norb Vossen 5/23/2016 11:56 Lonnie Rolf
Project - no specified
due date
139514 JDE Finance New PC - Jason Sturges at Hutchinson Utilities 5/10/2016 9:41 Resolved Jackie Penke Hutchinson Jill Davis 5/10/2016 13:27 Jackie Penke Medium - 3-7 days 5/12/2016 16:13
139515 Utility Billing Error Message 5/10/2016 9:42 Resolved Lori Lohmann Edina Pat Lindquist 5/10/2016 13:16 Pat Lindquist Medium - 3-7 days 5/10/2016 13:16
139516 Network Services Anoka PD reports slowness 5/10/2016 9:44 Resolved George Jensen Anoka County JLEC Joe Rader 5/11/2016 8:35 George Jensen Medium - 3-7 days 5/11/2016 8:34
139517 RecTrac Maple Grove: Current Receipt Lookup - VSI Ticket #1269435 5/10/2016 9:57 Resolved Kris Ryan Maple Grove Paul Norton 5/11/2016 11:53 Paul Norton Medium - 3-7 days 5/11/2016 11:53
139518 JDE Finance Robbinsdale open gov 5/10/2016 10:04Pending Client
ResponseLarry Jacobson Robbinsdale Dave Schleicher 5/26/2016 9:41 Dave Schleicher Medium - 3-7 days
139519 Utility Billing DELETE .LINK 5/10/2016 10:05 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/10/2016 10:11 Pat Lindquist Medium - 3-7 days 5/10/2016 10:11
139520 JDE Finance Training Request 5/10/2016 10:07Pending Client
ResponseLarry Jacobson Robbinsdale Jill Davis 5/12/2016 14:58 Larry Jacobson Medium - 3-7 days
139521 JDE HR/Payroll JDE Password Reset 5/10/2016 10:08 Resolved Wanita Williams Golden Valley Kevin Sundberg 5/10/2016 10:12 Kevin Sundberg Medium - 3-7 days 5/10/2016 10:17
139522 Systems Group FW: PROBLEM Host Alert is DOWN 5/10/2016 10:08 New Patty Hartwig Brooklyn Center Brent Rebischke 5/11/2016 8:43 Patty Hartwig Medium - 3-7 days
139523 Systems Group logissup password lock for Golden Valley 5/10/2016 10:13 Resolved Brian Peterson LOGIS Jeff Sibell 5/18/2016 7:53 Jeff Sibell Medium - 3-7 days 5/18/2016 7:53
139525 JDE Finance Batch #16088 - Doc Type JM (PIMS) but should be Park / Rec 5/10/2016 10:28 Resolved Tom Nesseth Lakeville Dave Schleicher 5/10/2016 11:01 Tom Nesseth Medium - 3-7 days 5/10/2016 11:19
139527 JDE Finance moving columns on grid 5/10/2016 10:41 Resolved JoAnn Eagen Farmington Jill Davis 5/10/2016 11:27 Jill Davis Medium - 3-7 days 5/10/2016 11:27
139528 RecTrac league online registration not working? 5/10/2016 10:42 Resolved Kacie Robinson Lakeville Paul Norton 5/11/2016 16:30 Kacie Robinson High - 2 days 5/11/2016 15:06
139529 Infrastructure Group Cannot access ecases.logis.org 5/10/2016 10:44 Resolved Jayson Solberg Rosemount John Wondra 5/17/2016 12:30 Jayson Solberg Medium - 3-7 days 5/17/2016 7:48
139530 Systems GroupConfigure Linked Servers for SL AVOLVE testing and production
implementations5/10/2016 10:45 Resolved Lonnie Rolf LOGIS Brian Peterson 5/10/2016 16:02 Brian Peterson Medium - 3-7 days 5/10/2016 16:02
139531 Network Services Unlock request 5/10/2016 10:47 Resolved Justin March Richfield Joe Rader 5/10/2016 10:50 Joe Rader Medium - 3-7 days 5/10/2016 10:49
139532 Infrastructure Group Print access from PCI vlan 5/10/2016 10:50 Resolved Ryan Browning Edina Jason Stickler 5/17/2016 16:40 Ryan Browning High - 2 days 5/18/2016 11:06
139533 Network Services Apply Renewed Symantec Licenses - LOGIS 5/10/2016 10:52 Resolved Janelle Day LOGIS Chad Remick 5/11/2016 11:16 Chad Remick Medium - 3-7 days 5/11/2016 11:17
139534 Infrastructure GroupSet up IP (Jonathan Moore, Eagan) with access to the lo-
classdb1 server5/10/2016 10:52 Resolved Sue Christiansen LOGIS Jude Giron 5/11/2016 9:52 Sue Christiansen High - 2 days 5/11/2016 9:52
139536 RecTrac Golden Valley: Can't make partial refunds 5/10/2016 11:03 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/12/2016 15:09 Paul Norton Medium - 3-7 days 5/12/2016 15:11
139537 Service DeskPPS Database - Redirected Restore of PIMSDB and PDSDB from
SL to KEEP5/10/2016 11:31 Resolved Lonnie Rolf LOGIS Peter Carlson 5/11/2016 12:26 Lonnie Rolf Medium - 3-7 days 5/12/2016 8:48
139538 JDE Finance Time out 5/10/2016 12:38 In Progress Linda Fink Eagan Jill Davis 5/24/2016 8:12 Linda Fink Medium - 3-7 days
139539 JDE HR/Payroll Fwd: PERA covered payroll report from LOGIS 5/10/2016 12:42 Resolved Fran Hanson Coon Rapids Dave Schleicher 5/10/2016 15:12 Fran Hanson Medium - 3-7 days 5/11/2016 9:13
139540 JDE Finance Emailing - Hierarchies - Rev_Exp Master - All Funds.pdf 5/10/2016 13:06 New Robin Hanson Farmington 5/10/2016 13:06 Robin Hanson Medium - 3-7 days
Page 162 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139541 Network Services Websense changes 5/10/2016 13:11 Resolved Adam Knauer Golden Valley Peter Carlson 5/13/2016 8:45 Peter Carlson Medium - 3-7 days 5/18/2016 8:22
139542 Service Desk Add person to LO PD Steering 5/10/2016 13:13 Resolved Tom Folie LOGIS Joe Rader 5/10/2016 13:44 Joe Rader Medium - 3-7 days 5/10/2016 13:44
139544 LOGIS WebsiteCreate re-direct from http://blog.logis.org/feed to
http://www.logis.org/blog/feed/5/10/2016 13:18 New Paul Norton LOGIS Paul Norton 5/26/2016 16:13 Paul Norton Medium - 3-7 days
139545 RecTracLakeville Arts Center Kiosk - VIC button blinks red: VIC
installation error message (VSI Ticket #1269441)5/10/2016 13:27 Resolved Stefan Bakken Lakeville Sue Christiansen 5/13/2016 9:32 Sue Christiansen Medium - 3-7 days 5/13/2016 9:32
139546 Service Desk New User 5/10/2016 13:28 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/19/2016 11:37 Patty Hartwig Medium - 3-7 days 5/19/2016 11:36
139547 Network Services Apply Renewed Symantec Licenses - GV 5/10/2016 13:31 Resolved Beth Yurchisin Golden Valley Chad Remick 5/11/2016 11:57 Beth Yurchisin Medium - 3-7 days 5/11/2016 11:08
139549 JDE Finance tungsten check run missing image for PID 11527 5/10/2016 13:40 New Sheri Robertson Maple Grove 5/10/2016 13:40 Sheri Robertson Medium - 3-7 days
139550 Service Desk Review stale accounts 5/10/2016 13:46 In Progress Kevin Pikkaraine LOGIS Peter Carlson 5/20/2016 14:07 Peter Carlson Medium - 3-7 days
139551 Service Desk Non Token Account Enables 5/10/2016 13:49 Resolved Stefan Bakken Lakeville Joe Rader 5/11/2016 17:06 Michael Meyer Medium - 3-7 days 5/10/2016 13:52
139552 RecTracLakeville Heritage Center: VIC button on Kiosk blinking red after
RecTrac .11 update5/10/2016 13:59 Resolved Rosemary Mikkelson Lakeville Sue Christiansen 5/10/2016 15:04 Sue Christiansen Medium - 3-7 days 5/10/2016 14:57
139553 JDE Finance Hubble Training 5/10/2016 14:05 Resolved Jeff Zuba Robbinsdale Dave Schleicher 5/12/2016 19:43 Dave Schleicher Medium - 3-7 days 5/12/2016 19:43
139554 RecTracMove the "Add to Cart" button on WebTrac from the bottom to
the top of the page5/10/2016 14:19 Resolved Kelly O'Dea Minnetonka Paul Norton 5/10/2016 14:22 System Medium - 3-7 days 5/10/2016 14:22
139555 Service Desk New CSO 5/10/2016 14:19 Resolved Stefan Bakken Lakeville Peter Carlson 5/13/2016 15:40 Stefan Bakken Medium - 3-7 days 5/13/2016 15:40
139556 RecTracShe would like the "Add to Cart" button on WebTrac moved from
the bottom to the top of the screen5/10/2016 14:22 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/10/2016 14:25 Paul Norton Medium - 3-7 days 5/10/2016 14:25
139557 RecTracShe would like the background color for the "Add to Cart" button
on WebTrac changed to blue5/10/2016 14:25 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 14:28 Paul Norton Medium - 3-7 days 5/10/2016 14:31
139558 JDE Finance Tungsten - Approval setup changes 5/10/2016 14:27 Resolved Lisa Reiten Apple Valley Jill Davis 5/11/2016 8:47 Jill Davis Medium - 3-7 days 5/11/2016 8:47
139559 Network Services VPNless Jabber Mobile Connect Request for Golden Valley 5/10/2016 14:27 Client to Test Beth Yurchisin Golden Valley Joe Rader 5/24/2016 9:21 Joe Rader Medium - 3-7 days
139560 JDE HR/Payroll Central Pension Leave 5/10/2016 14:38 Resolved Jeff Zuba Robbinsdale Nikki Heinbuch 5/10/2016 14:46 Nikki Heinbuch Medium - 3-7 days 5/10/2016 14:46
139561 Network Services Change Distribution List "LO RecTrac 3.1" 5/10/2016 14:40 Resolved Paul Norton LOGIS Peter Carlson 5/10/2016 14:49 Peter Carlson Medium - 3-7 days 5/10/2016 14:49
139562 RecTracLakeville Arts Center: Tickets do not automatically print when
sold (VSI Ticket #1269393)5/10/2016 14:41 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/18/2016 8:56 Sue Christiansen High - 2 days 5/18/2016 8:56
139563 RecTrac delete a report we made “LA – Comment Activity Roster” 5/10/2016 14:42 Resolved Kacie Robinson Lakeville Paul Norton 5/10/2016 14:53 Paul Norton Medium - 3-7 days 5/10/2016 14:55
139564 PIMS ePermits follow up 5/10/2016 14:43 Resolved Angie McIntire Ramsey Maria Rucke 5/10/2016 15:05 Maria Rucke Medium - 3-7 days 5/10/2016 15:05
139565 RecTracMinnetonka Credit Card: RECTRAC-UNABLE TO QUERY
TRANSACTION AT PNP - CURL SEND FAILED5/10/2016 14:46 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/11/2016 11:40 Sue Christiansen Medium - 3-7 days 5/11/2016 11:40
139566 PIMS Paypal -Golden Valley 5/10/2016 14:48 Resolved Sue Watson Golden Valley Maria Rucke 5/10/2016 15:03 Maria Rucke Medium - 3-7 days 5/10/2016 15:03
139567 RecTracMinnetonka: Class/RecTrac Registration Totals; VSI Ticket
#12711245/10/2016 15:05
Pending Client
ResponseLorry Mendez-Burns Minnetonka Paul Norton 5/19/2016 16:17 Microsoft Exchange Medium - 3-7 days
139568 Infrastructure Group Phones not registering at Minnetonka 5/10/2016 15:06 Client to Test Jeff Dulac Minnetonka Jason Stickler 5/10/2016 15:42 Jeff Dulac Critical - 1 day
139569 Special Assessments BC - Interest Calculators not working 5/10/2016 15:06 In Progress Jesse Anderson Brooklyn Center Norb Vossen 5/10/2016 16:31 Norb Vossen High - 2 days
139570 Infrastructure Group MG - transit switch assistance 5/10/2016 15:12 Resolved Matt Henning Maple Grove Jack Israel 5/11/2016 9:28 Matt Henning Medium - 3-7 days 5/11/2016 9:28
139571 JDE HR/Payroll New Employee - Courneya 5/10/2016 15:16 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/10/2016 16:02 Kevin Sundberg Medium - 3-7 days 5/10/2016 16:05
139572 Network Services Apply Renewed Symantec Licenses - EP 5/10/2016 15:18 Resolved James Goldenstein Eden Prairie Chad Remick 5/11/2016 11:41 Chad Remick Medium - 3-7 days 5/11/2016 11:39
139574 PIMS Discrepancy in April PIMs Upload to JDE 5/10/2016 15:34 Resolved Julie Carlson Apple Valley Maria Rucke 5/16/2016 9:41 Maria Rucke Critical - 1 day 5/16/2016 9:41
139575 Network Services hosted backups 5/10/2016 15:35 Resolved Craig Beers Minnetonka Scott Crocker 5/11/2016 12:41 Scott Crocker High - 2 days 5/11/2016 12:41
139576 JDE HR/Payroll Employee Termination 5/10/2016 15:35 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/11/2016 7:17 Denise Heimerman Medium - 3-7 days 5/10/2016 16:21
139577 Infrastructure Group A-Fire-User VPN Group Update 5/10/2016 15:42 Resolved Stefan Bakken Lakeville John Wondra 5/17/2016 7:48 John Wondra Medium - 3-7 days 5/17/2016 7:48
139579 Infrastructure Group allow port 9443 5/10/2016 15:45 Resolved Don Tomlinson Austin Virginia Vaske 5/12/2016 7:54 Virginia VaskeProject - no specified
due date5/12/2016 7:55
139580 Infrastructure Group New Server Installation - What VLAN should it be on? 5/10/2016 15:48 Client to Test Sue Donovan Mendota Heights John Wondra 5/25/2016 15:10 John Wondra Medium - 3-7 days
139581 JDE HR/Payroll ESS 5/10/2016 16:09 Resolved Shari Rains New Hope Kevin Sundberg 5/10/2016 16:33 Kevin Sundberg Medium - 3-7 days 5/10/2016 16:33
139582 Service Desk Creekside Greeting Changes! 5/10/2016 16:21 Resolved Judy Fradenburgh Bloomington Joe Rader 5/23/2016 8:25 Joe Rader Medium - 3-7 days 5/23/2016 8:25
139584 RecTrac Plug'n Pay errors from 5/10/16 outage 5/10/2016 16:33 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 15:21 Sue Christiansen Medium - 3-7 days 5/16/2016 15:21
139585 RecTrac Another error message 5/10/2016 17:01 Resolved Mary Axel Minnetonka Sue Christiansen 5/11/2016 11:47 Sue Christiansen Medium - 3-7 days 5/11/2016 11:47
139586 RecTracRECTRAC-UNABLE TO QUERY TRANSACTION AT PNP - CURL
SEND FAILED5/10/2016 17:06 Resolved Sue Christiansen LOGIS Sue Christiansen 5/10/2016 17:18 Sue Christiansen Medium - 3-7 days 5/10/2016 17:18
139587 RecTracPlug N Pay failure - 5/10/16 - including questions about
WebTrac notifications (VSI Ticket #1269709)5/10/2016 17:17
Pending Client
ResponseLogis Internal LOGIS Sue Christiansen 5/13/2016 13:58 Sue Christiansen High - 2 days
Page 163 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139588 RecTrac WebExpress (RecTrac) Processing Problem 5/10/2016 17:25 Client to Test Barbara Showalter Eagan Sue Christiansen 5/11/2016 15:14 Sue Christiansen Medium - 3-7 days
139589 Network Services Password Reset 5/11/2016 7:15 Resolved Tami Maddio Eagan Peter Carlson 5/11/2016 8:03 Tami Maddio Medium - 3-7 days 5/11/2016 7:44
139590 Network Services Computer Issue 5/11/2016 7:56 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days
139591 Service DeskAdd Barbara Showalter ([email protected]) to the LO
RecTrac 3.1 <[email protected]> mailing list5/11/2016 7:57 Resolved Sue Christiansen LOGIS Peter Carlson 5/11/2016 9:24 Sue Christiansen Medium - 3-7 days 5/11/2016 9:04
139592 Systems Group SQL database accounts 5/11/2016 7:58 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/16/2016 9:43 Robert Haight Medium - 3-7 days 5/16/2016 9:43
139593 RecTracLakeville: How to add a balance to a new account - VSI Ticket
#12698495/11/2016 8:15 Resolved Tom Nesseth Lakeville Paul Norton 5/20/2016 15:52 Paul Norton Medium - 3-7 days 5/20/2016 15:51
139594 JDE HR/Payroll password resets 5/11/2016 8:25 Resolved Angie McIntire Ramsey Dave Schleicher 5/11/2016 9:03 Dave Schleicher Medium - 3-7 days 5/13/2016 14:00
139597 Network Services Entrust Soft Token - Reset 5/11/2016 8:33 Resolved Sue Donovan Mendota Heights Peter Carlson 5/11/2016 9:11 Peter Carlson Medium - 3-7 days 5/11/2016 9:12
139598 Infrastructure Group IP Route 5/11/2016 8:36 Resolved Trevor Stewart Lakeville Jack Israel 5/11/2016 11:10 Jack Israel Medium - 3-7 days 5/17/2016 13:06
139600 RecTrac Registration Issue on Webtract 5/10/16 5/11/2016 8:59 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 9:57 Sue Christiansen Medium - 3-7 days 5/11/2016 9:57
139601 Infrastructure GroupAllow access from RSC and Bloomington for Production and
Training (TriTech CAD & Mobile)5/11/2016 9:00 Resolved Terry Hoium LOGIS John Wondra 5/24/2016 10:01 John Wondra Medium - 3-7 days 5/24/2016 10:01
139602 Service Desk Activate Domain Account 5/11/2016 9:01 Resolved Keith Anderson LOGIS Peter Carlson 5/11/2016 9:06 Peter Carlson Medium - 3-7 days 5/11/2016 9:05
139603 Utility Billing Residentail Sewer Consumption for 2015 Report 5/11/2016 9:10 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/11/2016 11:27 Pat Lindquist High - 2 days 5/11/2016 11:27
139604 Network Services Sports Center PCI Computer Slow Issues 5/11/2016 9:13 Client to Test Don Rambow White Bear Lake Chad Remick 5/11/2016 10:30 Chad Remick Medium - 3-7 days
139605 Utility Billing Woodbury RE: Cancel On Line Account 5/11/2016 9:21 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/11/2016 9:37 Pat Lindquist Medium - 3-7 days 5/11/2016 9:37
139606 PIMS Permit Data Request 5/11/2016 9:22 Resolved Michelle Benson Hennepin County Judd Harper 5/19/2016 8:36 Judd Harper Medium - 3-7 days 5/19/2016 8:36
139607 Utility Billing ACH 5/11/2016 9:28 Resolved Joanna Ip St. Louis Park Pat Lindquist 5/11/2016 10:29 Pat Lindquist Medium - 3-7 days 5/11/2016 10:29
139608 Public Safety General Set up new computer with LOGIS apps 5/11/2016 9:34 Resolved Jason Schmitz Lonsdale Jason Ehlers 5/18/2016 4:53 Jason Ehlers Medium - 3-7 days 5/18/2016 4:53
139609 JDE HR/Payroll JDE/ESS access 5/11/2016 9:41 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/11/2016 11:47 Dave Schleicher Medium - 3-7 days 5/11/2016 10:01
139610 JDE HR/Payroll ESS Username and Password 5/11/2016 9:54 Resolved Patti Kent Shakopee Kevin Sundberg 5/11/2016 10:19 Kevin Sundberg Medium - 3-7 days 5/11/2016 10:18
139611 Infrastructure Group FW: Braemar Arena open Wifi mail 5/11/2016 9:59 Resolved Ryan Browning Edina Adam Maloney 5/17/2016 16:03 Adam Maloney Medium - 3-7 days 5/17/2016 16:03
139612Public Safety
DevelopmentMNCIS agency notifications of errors/rejections 5/11/2016 10:03 Resolved Jason Ehlers LOGIS John Rogers 5/13/2016 6:28 Matt O'Brien High - 2 days 5/13/2016 6:28
139613 Public Safety Mobiles Re: Richfield citation 271816201296 5/11/2016 10:05 Resolved Natalie Johnson Richfield Jason Ehlers 5/23/2016 11:45 Jason Ehlers Medium - 3-7 days 5/23/2016 11:45
139614 Infrastructure Group FA - Redundant Fiber link is down 5/11/2016 10:24Pending Vendor
ResponseRob Boerboom Farmington Vu Pham 5/18/2016 18:28 Vu Pham Medium - 3-7 days
139615 Network Services New Employee Set Up - Robert Schlick 5/11/2016 10:28 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/24/2016 12:23 Lori Hackett Medium - 3-7 days 5/24/2016 12:23
139618 RecTracGolden Valley: Beer/Wine Permit on Receipt - VSI Ticket
#12697325/11/2016 10:34
Pending Client
ResponseSheila Van Sloun Golden Valley Paul Norton 5/13/2016 9:33 Paul Norton Medium - 3-7 days
139619 JDE HR/Payroll ESS Username and Password 5/11/2016 10:35 Resolved Patti Kent Shakopee Kevin Sundberg 5/11/2016 11:53 Kevin Sundberg Medium - 3-7 days 5/11/2016 11:55
139620 Infrastructure Group FW: Network 5/11/2016 10:45 Resolved Ryan Browning Edina Adam Maloney 5/17/2016 8:26 Adam Maloney Medium - 3-7 days 5/17/2016 8:15
139621 JDE HR/Payroll Remove ESS Access 5/11/2016 10:56 Resolved Patti Kent Shakopee Kevin Sundberg 5/11/2016 12:17 Patti Kent Medium - 3-7 days 5/11/2016 12:14
139622 Infrastructure Group QRadar port for Adaxes Server 5/11/2016 10:56 Resolved Dimitrios Hilton LOGIS John Wondra 5/12/2016 7:56 Dimitrios Hilton Medium - 3-7 days 5/12/2016 7:56
139623 Systems Group FW: "Master Repository Update failed" events received 5/11/2016 10:57 Resolved George Jensen Anoka County JLEC John Paulsen 5/18/2016 9:37 John Paulsen Medium - 3-7 days 5/18/2016 9:37
139624 Network Services Monitor FA fiber ports in Nagios 5/11/2016 11:01 New Jack Israel LOGIS Joe Rader 5/11/2016 11:18 Adam Maloney Medium - 3-7 days
139625 Network Services coonrapidsmn.gov domain renewal 5/11/2016 11:05 Resolved Dave Sack Coon Rapids Lori Hackett 5/12/2016 11:04 Lori Hackett Medium - 3-7 days 5/12/2016 9:58
139626 RecTracRE: Moving the "Add to Cart" Button in WebTrac to the Top of
the Screen5/11/2016 11:13 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/11/2016 11:24 Paul Norton Medium - 3-7 days 5/11/2016 11:24
139627 Network Services Access to Crystal Reports for Enterprise 5/11/2016 11:17Pending Client
ResponseDaniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Lori Hackett 5/12/2016 11:16 Lori Hackett Medium - 3-7 days
139628 Utility BillingJournal with out detail on them in the archive batches. batch
3306 and 33095/11/2016 11:27 In Progress Carol Mehlhaff Lakeville Pat Lindquist 5/11/2016 13:34 Pat Lindquist Medium - 3-7 days
139629 Utility Billing Add Letter 5/11/2016 11:35 In Progress Tammy Geurkink Golden Valley Pat Lindquist 5/24/2016 15:37 Pat Lindquist Medium - 3-7 days
139631 Utility Billing Delete ebill acct 5/11/2016 11:36 Resolved Lori Lohmann Edina Pat Lindquist 5/11/2016 13:36 Pat Lindquist Medium - 3-7 days 5/11/2016 13:36
139632 Network Services Symatec Upgrade 5/11/2016 11:42Pending Client
ResponseJames Goldenstein Eden Prairie Chad Remick 5/17/2016 9:30 Chad Remick Medium - 3-7 days
139633 Service Desk Officer removal 5/11/2016 11:48 Resolved Karen WhittakerRice/Steele
Consolidated PSAPPeter Carlson 5/12/2016 8:37 Jason Ehlers Medium - 3-7 days 5/12/2016 8:36
139634 Network Services Setup AD authentication in SEPM 5/11/2016 12:01 Resolved Beth Yurchisin Golden Valley Chad Remick 5/12/2016 8:08 Beth Yurchisin Medium - 3-7 days 5/12/2016 8:07
Page 164 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139635 PIMSWI - Refresh Parcel and Owner related information from the
County5/11/2016 12:10
Pending Client
ResponseMeg Feikema Willmar Lonnie Rolf 5/11/2016 13:13 Lonnie Rolf
Project - no specified
due date
139636 Network Services High - Citrix Password reset 5/11/2016 12:12 Resolved Lynn Vasquez Eagan Joe Rader 5/11/2016 13:22 Joe Rader Medium - 3-7 days 5/11/2016 13:22
139637 JDE Finance Capital Assets - Mass Disposal of assets issue 5/11/2016 12:15 New Tracy Geise Farmington 5/12/2016 15:50 Jill Davis Medium - 3-7 days
139638 JDE HR/Payroll new ess users 5/11/2016 12:20 Resolved Carrie Person Edina Kevin Sundberg 5/11/2016 15:23 Kevin Sundberg Medium - 3-7 days 5/11/2016 15:23
139639 Infrastructure GroupLocate a report that would give the Utility Billing department
statistics on input selected from UB Call Center5/11/2016 12:23 New Joe Gibbs Eagan Jude Giron 5/11/2016 12:27 Jude Giron Medium - 3-7 days
139640 JDE HR/Payroll Enroll EE 107709 in MED AEA OO 5/11/2016 12:32 Resolved Kim Hansen Austin Nikki Heinbuch 5/16/2016 8:34 Nancy Hilary Medium - 3-7 days 5/16/2016 8:34
139641 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/11/2016 12:36 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/12/2016 8:07 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:08
139642 Utility Billing Accounts not billed in Cycle 3 5/11/2016 12:46 Resolved Clara Hilger South St. Paul Pat Lindquist 5/20/2016 15:59 Clara Hilger Medium - 3-7 days 5/20/2016 15:58
139643 RecTrac 5/10/16 WebTrac double charged customer (Megan Kanozik) 5/11/2016 12:56Pending Vendor
ResponseKris Ryan Maple Grove Sue Christiansen 5/11/2016 14:31 Sue Christiansen Medium - 3-7 days
139644 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/11/2016 13:07 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/13/2016 12:12 Shady Oak2 Medium - 3-7 days 5/12/2016 8:02
139645 JDE HR/Payroll Employee Termination - Various 5/11/2016 13:09 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/12/2016 9:33 Denise Heimerman Medium - 3-7 days 5/12/2016 9:33
139646 RecTracLakeville Arts Center: Tickets "locked" online are unavailable for
purchase (VSI Ticket #1269989)5/11/2016 13:20
Pending Vendor
ResponseJoe Masiarchin Lakeville Sue Christiansen 5/23/2016 14:00 Joe Masiarchin Medium - 3-7 days
139647 Utility Billing ebilling accts to delete 5/11/2016 13:22 Resolved Lori Lohmann Edina Pat Lindquist 5/12/2016 10:21 Pat Lindquist Medium - 3-7 days 5/12/2016 10:21
139648 RecTrac Remove "Add Credit" link from My Account under Webtrac 5/11/2016 13:29 Resolved Kris Ryan Maple Grove Sue Christiansen 5/11/2016 14:17 Sue Christiansen Medium - 3-7 days 5/11/2016 14:17
139649 JDE Finance Insight question 5/11/2016 13:49 Resolved Sheri Robertson Maple Grove Dave Schleicher 5/12/2016 8:32 Sheri Robertson Medium - 3-7 days 5/12/2016 8:49
139651 RecTrac can't find canceled activity? 5/11/2016 13:53 New Kacie Robinson Lakeville Sue Christiansen 5/11/2016 13:53 System Medium - 3-7 days
139653 RecTracLakeville: Color of Add to Cart Background for Venue Ticketing:
VSI Ticket #12698375/11/2016 13:55 Resolved Joe Masiarchin Lakeville Paul Norton 5/11/2016 14:55 Paul Norton Medium - 3-7 days
139654 RecTrac Eagan: Preparing Cascade Bay for season 5/11/2016 13:55Pending Client
ResponseDan Cook Eagan Paul Norton 5/18/2016 14:01 Paul Norton Medium - 3-7 days
139655 JDE Finance Please delete this batch/last page in batch 5/11/2016 13:56 Resolved Brandi Aitkin Apple Valley Jill Davis 5/11/2016 14:12 Brandi Aitkin Medium - 3-7 days 5/11/2016 14:06
139656 Infrastructure Group PD VLan Access 5/11/2016 13:59 Resolved Philip Dubbe Shakopee Virginia Vaske 5/20/2016 9:29 Virginia Vaske Medium - 3-7 days 5/20/2016 9:29
139657 JDE Finance FA Question 5/11/2016 14:00 In Progress Rhonda O'Loughlin Richfield Jill Davis 5/11/2016 15:45 Rhonda O'Loughlin Medium - 3-7 days
139658 JDE HR/PayrollFW: Electronic Timesheet Set-up user id's and passwords
needed5/11/2016 14:04 Resolved Gina Dwyer Eagan Kevin Sundberg 5/11/2016 16:14 Kevin Sundberg Medium - 3-7 days 5/11/2016 16:14
139659 JDE HR/Payroll FW: Andrew's JD Edwards ESS User ID and Password needed 5/11/2016 14:11 Resolved Gina Dwyer Eagan Kevin Sundberg 5/11/2016 16:29 Kevin Sundberg Medium - 3-7 days 5/11/2016 16:29
139660 JDE Finance Please delete BATCH - BI11BE 5/11/2016 14:19 Resolved Brandi Aitkin Apple Valley Jill Davis 5/11/2016 14:32 Jill Davis Medium - 3-7 days 5/11/2016 14:33
139661 Network Services IronPort Adjustments per Cisco call 5/11/2016 14:24 In Progress Brian Peterson LOGIS Brian Peterson 5/16/2016 15:33 Brian Peterson Medium - 3-7 days
139662 JDE Finance PID # to be cleared 5/11/2016 14:42 Resolved JoAnn Eagen Farmington Jill Davis 5/11/2016 15:17 Jill Davis Medium - 3-7 days 5/11/2016 15:17
139663 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/11/2016 14:42 Resolved David Biren Minnetonka Kevin Sundberg 5/11/2016 14:48 Kevin Sundberg Medium - 3-7 days 5/11/2016 14:48
139664 JDE HR/Payroll New ESS employees 5/11/2016 15:00 Resolved Kathy Jo Price Apple Valley Kevin Sundberg 5/12/2016 8:19 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:19
139665 Infrastructure Group Request Port Configuration for Henn Co Meraki Installaion 5/11/2016 15:02 Resolved Beth Yurchisin Golden Valley Jason Stickler 5/23/2016 8:05 Jason Stickler Medium - 3-7 days 5/23/2016 8:05
139666 JDE HR/Payroll New ESS employee 5/11/2016 15:03 Resolved Kathy Jo Price Apple Valley Kevin Sundberg 5/12/2016 8:53 Kevin Sundberg Medium - 3-7 days 5/12/2016 8:52
139667 JDE HR/Payroll payroll login 5/11/2016 15:08 Resolved Larson Kate New Hope Nikki Heinbuch 5/11/2016 17:33 Larson Kate Medium - 3-7 days 5/12/2016 7:59
139669 JDE Finance Insight License assigned 5/11/2016 15:16 Resolved Sheri Robertson Maple Grove Dave Schleicher 5/16/2016 9:14 Sheri Robertson Medium - 3-7 days 5/13/2016 13:48
139670 JDE HR/Payroll Need help to see why my taxes excludable is off... 5/11/2016 15:21 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/16/2016 16:25 Julie Nowlan Medium - 3-7 days 5/16/2016 16:05
139671 PIMS Unable to Enter New Inspection Record 5/11/2016 15:31 Resolved Judy Laufenburger Edina Judd Harper 5/12/2016 8:46 Judd Harper Medium - 3-7 days 5/12/2016 8:46
139672 PIMS ePermits - Update City logos 5/11/2016 15:38 In Progress Judd Harper LOGIS Judd Harper 5/11/2016 15:47 Lonnie Rolf Medium - 3-7 days
139673 Utility Billing Sewer rate problem 5/11/2016 15:38 In Progress Brittany Wright Farmington Pat Lindquist 5/26/2016 8:44 Pat Lindquist Medium - 3-7 days
139674 RecTrac Home vs Away 5/11/2016 15:45 New Kacie Robinson Lakeville Paul Norton 5/11/2016 15:45 System High - 2 days
139675 Utility Billing 10956 MAGNOLIA DELETE . LINK 5/11/2016 15:50 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/12/2016 10:10 Pat Lindquist Medium - 3-7 days 5/12/2016 10:10
139676 PIMSSeptic - Trying to Print Letters for Sites that Have not had
Maintenance in 3 years 5/11/2016 15:59 New Chris Rosival Lakeville Judd Harper 5/12/2016 8:33 Judd Harper Medium - 3-7 days
139677 Infrastructure Group Quote Request 5/11/2016 16:09 New Patty Hartwig Brooklyn Center Jude Giron 5/17/2016 13:16 Lori Hackett Medium - 3-7 days
139678 JDE Finance Hubble Account Setup 5/11/2016 16:10 Resolved John Peterson St. Louis Park Dave Schleicher 5/13/2016 11:10 Dave Schleicher Medium - 3-7 days 5/13/2016 11:10
139679 Tracker AdminEmails initiated from Tracker do not always appear as journal
entries5/11/2016 16:14
Pending Client
ResponsePat Lindquist LOGIS Sue Christiansen 5/23/2016 8:14 Sue Christiansen Medium - 3-7 days
Page 165 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139680 Property Data SLP - Tax Capacity not calculating right 5/11/2016 16:15Pending Client
ResponseBridget Nathanson St. Louis Park Norb Vossen 5/17/2016 16:17 Norb Vossen Medium - 3-7 days
139681 Service Desk Restore EA-Video2 5/11/2016 16:52 Resolved Mark Holm Eagan Joe Rader 5/19/2016 10:45 Joe Rader Medium - 3-7 days 5/19/2016 10:45
139682 JDE Finance May Visa Excel.xlsx 5/11/2016 18:23 Resolved JoAnn Eagen Farmington Dave Schleicher 5/16/2016 17:05 JoAnn Eagen Medium - 3-7 days 5/16/2016 12:28
139683 Infrastructure GroupPlease add IP Address for access to JDE servers for
Insight/Hubble software5/11/2016 18:44 Resolved Dave Schleicher LOGIS Jason Stickler 5/13/2016 8:25 Jason Stickler Medium - 3-7 days 5/13/2016 8:25
139684 Infrastructure Group Nurstrand printer issue with Rip and Run jobs 5/11/2016 20:07 Resolved Jill BondhusRice/Steele
Consolidated PSAPJude Giron 5/17/2016 14:02 Jude Giron Medium - 3-7 days 5/17/2016 11:30
139685 Infrastructure Group Allow Access to InformMe TriTech Application 5/12/2016 7:21Pending Client
ResponseJohn Paulsen LOGIS John Wondra 5/24/2016 11:05 John Paulsen Medium - 3-7 days
139686 Network Services Charlie Frederick's voicemails do not show up in his email 5/12/2016 7:36 Resolved Robyn Chapman Eagan Peter Carlson 5/18/2016 9:55 Robyn Chapman High - 2 days 5/18/2016 13:37
139688 Network Services New Employee Setup 5/12/2016 8:31 Resolved Don Rambow White Bear Lake Chad Remick 5/12/2016 10:51 Chad Remick Medium - 3-7 days 5/12/2016 10:57
139689 Service Desk Need another Token 5/12/2016 8:34 Resolved David Klitzke Orono Peter Carlson 5/13/2016 8:26 Peter Carlson Medium - 3-7 days 5/13/2016 8:31
139690 RecTracLakeville: VIC down, restarting WebTrac server didn't help (VSI
Ticket #1270064)5/12/2016 8:38 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/19/2016 13:37 Sue Christiansen Medium - 3-7 days 5/19/2016 13:37
139691 Infrastructure Group ED - Configure and Install New Access Points 5/12/2016 8:45 In Progress Ryan Browning Edina Virginia Vaske 5/26/2016 12:53 Virginia Vaske Medium - 3-7 days
139692 Utility Billing ACH File 5/12/2016 8:51 Resolved Gail Ripley Apple Valley Pat Lindquist 5/12/2016 10:29 Pat Lindquist Medium - 3-7 days 5/12/2016 10:29
139693 JDE Finance Line item budgeting 5/12/2016 8:55 Resolved Vicki Holthaus New Hope Dave Schleicher 5/12/2016 15:32 Shari Rains Medium - 3-7 days 5/25/2016 14:51
139694 Service Desk Sanna Hett 5/12/2016 8:59 Resolved Rob Boerboom Farmington Peter Carlson 5/12/2016 9:30 Peter Carlson Medium - 3-7 days 5/12/2016 9:30
139695 Infrastructure Group Configure and Install APs for Fire Station 5/12/2016 9:02 New Jason Fredrickson Ramsey Virginia Vaske Medium - 3-7 days
139696 Network Services Email Archiving Demo 5/12/2016 9:10 Resolved Uriah Brill New Hope Scott Crocker 5/19/2016 12:21 Scott Crocker Medium - 3-7 days 5/19/2016 12:39
139697 Infrastructure Group MO - Change ISP address 5/12/2016 9:15 Resolved Dave OsborneRice/Steele
Consolidated PSAPAdam Maloney 5/17/2016 10:56 Adam Maloney Medium - 3-7 days 5/17/2016 10:56
139698 Service DeskPlease add Marti Weseloh (Minnetonka) to the LO RecTrac 3.1
<[email protected]> mailing group in Outlook5/12/2016 9:18 Resolved Sue Christiansen LOGIS Peter Carlson 5/12/2016 10:00 Sue Christiansen Medium - 3-7 days 5/12/2016 9:36
139699 RecTracLakeville: Question about customizing the Events Calendar on
WebTrac - VSI Ticket #12736495/12/2016 9:18 Resolved Kacie Robinson Lakeville Paul Norton 5/25/2016 16:17 Paul Norton Medium - 3-7 days 5/25/2016 16:17
139700 JDE Finance FA New PCARD Vendors.xlsx 5/12/2016 9:18 Resolved JoAnn Eagen Farmington Jill Davis 5/12/2016 15:48 Jill Davis Medium - 3-7 days 5/12/2016 15:48
139701 RecTracMinnetonka: PnP double charge from RecTrac: May 3rd (VSI
Ticket #1270148)5/12/2016 9:24
Pending Client
ResponseKelly O'Dea Minnetonka Sue Christiansen 5/17/2016 16:19 Sue Christiansen High - 2 days
139702 Systems Group Pydio problem 5/12/2016 9:31Pending Client
ResponseDave Sack Coon Rapids Jeff Sibell 5/20/2016 8:23 Dave Sack Medium - 3-7 days
139703 Network Services 819 at Lac Lavon cellular modem failed 5/12/2016 9:33 Resolved Tom Venables Burnsville Adam Maloney 5/13/2016 13:25 Adam Maloney Medium - 3-7 days 5/13/2016 13:25
139704 Network Services Verify DC and DR replication of all critical servers 5/12/2016 9:35 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/23/2016 12:12 Robert Haight Medium - 3-7 days 5/23/2016 12:12
139705 PIMS AVOLVE - SL - Configure database users and linked servers 5/12/2016 9:39Pending Vendor
ResponseLogis Internal LOGIS Lonnie Rolf 5/16/2016 16:34 System Medium - 3-7 days
139706 RecTracLakeville: Question about Membership Visit Processing at Kiosk -
VSI Ticket #12713245/12/2016 9:41 Resolved Renee Brekken Lakeville Paul Norton 5/19/2016 11:44 Paul Norton Medium - 3-7 days 5/19/2016 11:45
139707 JDE HR/Payroll New Employees 5/12/2016 9:42 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/12/2016 15:30 Denise Heimerman Medium - 3-7 days 5/12/2016 11:47
139708 Network Services Monitor Inventory 5/12/2016 9:49Pending
MiscellaneousJanelle Day LOGIS Lori Hackett 5/18/2016 13:08 Lori Hackett Medium - 3-7 days
139709 Property DataAVOLVE - SL - Prepare restored PDSDB database in KEEP
instance for testing5/12/2016 9:50 Resolved Lonnie Rolf LOGIS Norb Vossen 5/12/2016 10:55 Norb Vossen High - 2 days 5/12/2016 10:55
139710 Service Desk Print checks 5/12/2016 9:52 Resolved Heather Campson LOGIS Peter Carlson 5/12/2016 10:13 Peter Carlson Medium - 3-7 days 5/12/2016 10:13
139711 Systems GroupCAD messages and time sync issue, cannot remote to some
servers5/12/2016 9:53 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
John Paulsen 5/12/2016 15:35 John Paulsen High - 2 days 5/16/2016 8:11
139712 PIMSAVOLVE - SL - Prepare restored PIMSDB database in KEEP
instance for testing5/12/2016 9:53 Resolved Logis Internal LOGIS Maria Rucke 5/16/2016 9:39 Maria Rucke High - 2 days 5/16/2016 9:39
139713 Utility Billing Woodbury RE: ACH File 5/12/2016 9:55 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/12/2016 10:12 Pat Lindquist Medium - 3-7 days 5/12/2016 10:12
139714 Service DeskPlease move three workstations from the Large Training Room
to the Small Training Room5/12/2016 10:06 Resolved Dave Schleicher LOGIS Peter Carlson 5/20/2016 8:20 Dave Schleicher Medium - 3-7 days 5/20/2016 8:10
139715 JDE HR/Payroll update user name in ess please for 129805 5/12/2016 10:09 In Progress Julie Nowlan Coon Rapids Kevin Sundberg 5/16/2016 10:12 Julie Nowlan Medium - 3-7 days
Page 166 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139716 PIMS GV - change payment type to CREDIT on GV074902 5/12/2016 10:26 Resolved Shannon Dietrich Golden Valley Norb Vossen 5/12/2016 10:27 Norb Vossen Medium - 3-7 days 5/12/2016 10:27
139717 Network Services Call Report 5/12/2016 10:27 Resolved Josh Wilske Eagan Carl Pearson 5/16/2016 11:10 Carl Pearson Medium - 3-7 days 5/16/2016 8:47
139718 Network Services GV PCI Compliant Car Charger for new Brookview Center 5/12/2016 10:27Pending Client
ResponseBeth Yurchisin Golden Valley Dimitrios Hilton 5/16/2016 13:46 Dimitrios Hilton Medium - 3-7 days
139719 Network Services GV Golf Food & Bev new PCI Compliant POS 5/12/2016 10:29 In Progress Beth Yurchisin Golden Valley Dimitrios Hilton Medium - 3-7 days
139720 Service Desk Please add Tim Simon to the GAL and the following email groups 5/12/2016 10:31 Resolved Dave Schleicher LOGIS Peter Carlson 5/12/2016 12:29 Dave Schleicher Medium - 3-7 days 5/12/2016 12:16
139721 Service Desk Call Center Report or Infortel Report 5/12/2016 10:39 Resolved Judy Fradenburgh Bloomington Carl Pearson 5/16/2016 16:47 Carl Pearson Medium - 3-7 days 5/16/2016 16:48
139722 Tracker Admin Please add Tim Simon to PhaseWare 5/12/2016 10:39 Resolved Dave Schleicher LOGIS Sue Christiansen 5/12/2016 10:48 Dave Schleicher Medium - 3-7 days 5/12/2016 10:46
139723 Service Desk Activate User account 5/12/2016 10:45 Resolved Keith Anderson LOGIS Joe Rader 5/12/2016 11:16 Joe Rader Medium - 3-7 days 5/12/2016 11:16
139724 Systems Group FW: 5/12/2016 11:11 Resolved Rob Boerboom Farmington Bob Schlick 5/13/2016 13:56 Bob Schlick Medium - 3-7 days 5/13/2016 13:56
139725 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/12/2016 11:13 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/12/2016 12:30 Sandra Tauer Medium - 3-7 days 5/12/2016 12:01
139726 Service Desk Add new SLP employee to group mailing lists 5/12/2016 11:14 Resolved Daryl Sulander LOGIS Peter Carlson 5/12/2016 12:15 Peter Carlson Medium - 3-7 days 5/12/2016 12:15
139727 Network Services Update BOC Client Backend Server 5/12/2016 11:14 Resolved Jeff Dulac Minnetonka Peter Carlson 5/20/2016 10:03 Peter Carlson Medium - 3-7 days 5/20/2016 10:03
139728 JDE HR/Payroll Please reset my password 5/12/2016 11:28 Resolved Corinne Olson Robbinsdale Nikki Heinbuch 5/12/2016 11:30 Nikki Heinbuch Medium - 3-7 days 5/12/2016 11:30
139729 PIMS Stonefield Query - Reset Password and questions 5/12/2016 11:47 Resolved Jackie Onischuk Edina Judd Harper 5/12/2016 12:21 Judd Harper Medium - 3-7 days 5/12/2016 12:21
139730 Infrastructure Group New RFC 1918 Subnets 5/12/2016 11:48 Resolved Josh Wilske Eagan Jack Israel 5/12/2016 15:11 Jack Israel Medium - 3-7 days 5/12/2016 15:12
139732 Infrastructure Group New VPN Group? 5/12/2016 12:09 Client to Test Stefan Bakken Lakeville John Wondra 5/18/2016 10:55 John Wondra Medium - 3-7 days
139733 Service Desk WBL: PIMS access 5/12/2016 12:33 New Don Rambow White Bear Lake Chad Remick 5/12/2016 12:33 Don Rambow Medium - 3-7 days
139734 Network Services PIMS Install 5/12/2016 13:07 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days
139735 Network Services Apply Renewed Symantec Licenses - FA 5/12/2016 13:11 Resolved Rob Boerboom Farmington Chad Remick 5/20/2016 10:00 Chad Remick Medium - 3-7 days 5/20/2016 10:09
139738 JDE HR/Payroll ESS Error 5/12/2016 13:35 Resolved Carrie Person Edina Kevin Sundberg 5/12/2016 13:53 Kevin Sundberg Medium - 3-7 days 5/12/2016 13:57
139739 Network Services Setup Tritech InformMe Application 5/12/2016 13:37Pending Vendor
ResponseTom Folie LOGIS John Paulsen Medium - 3-7 days
139740 Service Desk Token Transfer 5/12/2016 14:14 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 5/12/2016 14:25 Peter Carlson Medium - 3-7 days 5/12/2016 14:25
139741 Infrastructure Group Meraki installation 5/12/2016 14:28 Resolved Patty Hartwig Brooklyn Center Jason Stickler 5/23/2016 8:02 Jason Stickler Medium - 3-7 days 5/23/2016 8:02
139742 Systems Group Create "logismap" account and group 5/12/2016 14:28 Resolved Ben Treptow LOGIS Bob Schlick 5/18/2016 8:15 Ben Treptow Medium - 3-7 days 5/13/2016 12:57
139743 Network Services Java update needed 5/12/2016 14:46 Resolved Don Rambow White Bear Lake Chad Remick 5/16/2016 8:15 Chad Remick Medium - 3-7 days 5/16/2016 8:19
139744 PIMS Brian Stevens - Edina - PIMS and Calendar 5/12/2016 14:59 Resolved Katie Bisek Edina Judd Harper 5/16/2016 15:14 Katie Bisek Medium - 3-7 days 5/16/2016 15:14
139745 RecTrac RecTrac is slow 5/12/2016 15:00 Resolved Kelly O'Dea Minnetonka Paul Norton 5/16/2016 14:41 Kelly O'Dea Medium - 3-7 days 5/16/2016 14:41
139746 Infrastructure GroupPlease add IP Address to access the JDE servers for Insight /
Hubble5/12/2016 15:03 Resolved Dave Schleicher LOGIS Jason Stickler 5/13/2016 8:25 Jason Stickler Medium - 3-7 days 5/13/2016 8:25
139748 RecTrac Lakeville VIC (including outage on 5/12/16) 5/12/2016 15:18Pending
MiscellaneousJoe Masiarchin Lakeville Sue Christiansen 5/24/2016 16:33 Sue Christiansen Medium - 3-7 days
139750 Systems Group Cindy Scipioni cannot print in Citrix 5/12/2016 15:29Pending Client
ResponseMark Holm Eagan Bob Schlick 5/25/2016 11:52 Bob Schlick Medium - 3-7 days
139751 Utility Billing Current Attestation of Compliance for LOGIS 5/12/2016 15:31 Resolved Judy Afdahl Woodbury Pam Kummer 5/27/2016 15:41 Pam Kummer Medium - 3-7 days 5/27/2016 15:41
139753 Infrastructure Group Cannot connect to TriTech from FS1 training PCs 5/12/2016 15:31 Resolved Mike O'Neill Burnsville Virginia Vaske 5/20/2016 8:06 Virginia Vaske Medium - 3-7 days 5/20/2016 8:07
139754 PIMS Report of Insp Exp Date 5/12/2016 16:14 Resolved Kaeley Cazin New Hope Jane Watje 5/12/2016 16:17 Jane Watje Medium - 3-7 days 5/12/2016 16:17
139755 Service Desk citrix account needed 5/12/2016 16:20 Resolved Nancy Johnson Crystal Peter Carlson 5/13/2016 8:06 Nancy Johnson Medium - 3-7 days 5/13/2016 8:06
139756 Service Desk New token user 5/12/2016 16:20 Resolved Ron Waara Eagan Joe Rader 5/12/2016 16:58 Joe Rader Medium - 3-7 days 5/12/2016 16:58
139757 JDE HR/Payroll Terminate ESS Access - Laura Hartfiel 5/12/2016 16:22 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Kevin Sundberg 5/13/2016 8:08 Kevin Sundberg Medium - 3-7 days 5/13/2016 8:08
139758 GIS new LogisMap user 5/12/2016 16:55 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:30 Keith Anderson High - 2 days 5/19/2016 13:30
139759 Network Services CommVault Backup unable to login 5/12/2016 16:57 Resolved Jane Skov Richfield Scott Crocker 5/13/2016 8:38 Scott Crocker Medium - 3-7 days 5/13/2016 8:38
139760 Service Desk IT Training 5/13/2016 7:25 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/12/2016 12:00 Scott Crocker Medium - 3-7 days 5/13/2016 7:28
139761 Network Services Please perform a redirected restore from the last full backup 5/13/2016 7:58 Resolved Norb Vossen LOGIS Peter Carlson 5/13/2016 9:52 Peter Carlson Medium - 3-7 days 5/13/2016 14:02
139762 JDE HR/Payroll ESS Username and Password 5/13/2016 8:18 Resolved Patti Kent Shakopee Kevin Sundberg 5/13/2016 8:28 Kevin Sundberg Medium - 3-7 days 5/13/2016 8:29
139763 JDE Finance Vendor List help - remove GL Distribution Accounts 5/13/2016 8:37 Resolved Tracy Geise Farmington Jill Davis 5/13/2016 13:18 Jill Davis Medium - 3-7 days 5/13/2016 13:18
139764 RecTrac Brooklyn Center Live to Demo update 5/13/2016 8:41 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/13/2016 9:10 Sue Christiansen Medium - 3-7 days 5/13/2016 9:10
139765 Infrastructure Group High Discard rates on Core to Public Works Link 5/13/2016 8:50 Resolved Ryan Browning Edina Adam Maloney 5/18/2016 14:53 Adam Maloney Medium - 3-7 days 5/18/2016 14:53
Page 167 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139766 Systems Group DNS name lookup failure 5/13/2016 9:04 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Bob Schlick 5/13/2016 12:56 Bob Schlick Medium - 3-7 days 5/13/2016 12:56
139767 RecTrac Cash journal not totaling by date 5/13/2016 9:08 Resolved Kelly O'Dea Minnetonka Paul Norton 5/24/2016 17:30 Cory Socha Medium - 3-7 days 5/13/2016 11:25
139768 Systems Group Review Rectrac 5/13/2016 9:10 Resolved Jeff Sibell LOGIS Jeff Sibell 5/16/2016 11:28 Jeff Sibell Medium - 3-7 days 5/16/2016 11:28
139769 JDE Finance NonPO AutoVoucher question 5/13/2016 9:22 In Progress Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/16/2016 10:00 Margaret 'Maggie' Wagner Medium - 3-7 days
139770 JDE HR/Payroll RE: Re-activate ESS 5/13/2016 9:29 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/13/2016 10:38 Kevin Sundberg Medium - 3-7 days 5/13/2016 10:38
139771 JDE Finance Delete Batch 5/13/2016 9:37 Resolved JoAnn Eagen Farmington Jill Davis 5/13/2016 11:01 Jill Davis Medium - 3-7 days 5/13/2016 11:01
139772 Public Safety RecordsInform FBR - TRAINING - Lakeville PD experiencing white
screens in TRAINING after upgrade5/13/2016 9:41 New Trevor Stewart Lakeville 5/13/2016 9:41 John Rogers Medium - 3-7 days
139773 GIS Assessing interns LogisMap access 5/13/2016 9:46 Resolved Craig Beers Minnetonka Keith Anderson 5/19/2016 13:31 Keith Anderson Medium - 3-7 days 5/19/2016 13:31
139774 Network Services File Restore-ASAP 5/13/2016 9:48 Resolved Ben Treptow LOGIS Scott Crocker 5/13/2016 10:52 Scott Crocker Critical - 1 day 5/13/2016 10:53
139775 PIMS ePermits - Unable to Pull a Sewer and Water Permit 5/13/2016 9:50 Resolved Jackie Onischuk Edina Judd Harper 5/13/2016 10:31 Judd Harper Medium - 3-7 days 5/13/2016 10:31
139776 RecTracLakeville: Change WebTrac "Logged In" Screen for Update
Account Button - VSI Ticket #12704465/13/2016 9:50 Resolved Joe Masiarchin Lakeville Paul Norton 5/13/2016 14:04 Joe Masiarchin Medium - 3-7 days 5/13/2016 14:00
139777 Service Desk Need to configure new workstation 5/13/2016 9:50 Resolved Rob Lilly LOGIS Joe Rader 5/18/2016 15:01 Lonnie Rolf Medium - 3-7 days 5/18/2016 15:01
139778 Infrastructure Group Farmington Pool 5/13/2016 9:58 In Progress Rob Boerboom Farmington Vu Pham 5/19/2016 1:00 Vu Pham Medium - 3-7 days
139779 JDE Finance Insight - add BU to user 5/13/2016 10:03 Resolved Tiffany Robinson Eden Prairie Dave Schleicher 5/13/2016 10:39 Dave Schleicher Medium - 3-7 days 5/13/2016 10:39
139780 Public Safety Mobiles Richfield citation 271816201322 5/13/2016 10:23 Resolved Natalie Johnson Richfield 5/27/2016 13:22 Natalie Johnson Medium - 3-7 days 5/13/2016 10:29
139781 Network Services MVTA ASA Upgrade Software for IKE Vulnerability 5/13/2016 10:23 Resolved Tyre FantMinnesota Transit
AuthorityAdam Maloney 5/16/2016 9:46 Adam Maloney Medium - 3-7 days 5/16/2016 9:46
139782 JDE HR/Payroll terminate ESS access 5/13/2016 10:35 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/13/2016 11:17 Kevin Sundberg Medium - 3-7 days 5/13/2016 11:17
139784 Network Services Copy running-config startup-config 5/13/2016 11:28 Resolved James Goldenstein Eden Prairie Virginia Vaske 5/16/2016 8:45 Virginia Vaske Medium - 3-7 days 5/16/2016 8:50
139785 RecTrac Super Grid Search 5/13/2016 11:48 New Rosemary Mikkelson Lakeville Paul Norton 5/13/2016 11:48 System Medium - 3-7 days
139786Public Safety
DevelopmentRouting issue in Farmington 5/13/2016 11:49 In Progress Rose Kruchten
Dakota
Communications
Center
Michael Simmons 5/13/2016 11:53 Michael Simmons Medium - 3-7 days
139787 Property Data EP - Homestead FTP 5/13/2016 12:38 Resolved Lisa Ramsey Eden Prairie Norb Vossen 5/13/2016 13:34 Norb Vossen Medium - 3-7 days 5/13/2016 13:34
139788 PIMS ePermits - Contractor unable to pull an epermit for re-roofing 5/13/2016 12:42 Resolved Patty Latzke Shakopee Judd Harper 5/16/2016 8:04 Judd Harper Medium - 3-7 days 5/16/2016 8:04
139789 Infrastructure Group Port 1688 from Pd network to rosemountrds 5/13/2016 12:48 Client to Test Jayson Solberg Rosemount Virginia Vaske 5/26/2016 8:53 Virginia Vaske Medium - 3-7 days
139790 Service Desk Websense Reports 5/13/2016 13:19 Resolved Patty Latham Minnetonka Carl Pearson 5/13/2016 14:00 Carl Pearson High - 2 days 5/16/2016 8:09
139792 Systems Group UB scripts failing to run 5/13/2016 13:40 Resolved Jeff Sibell LOGIS Jeff Sibell 5/19/2016 11:43 Jeff Sibell Medium - 3-7 days 5/19/2016 11:43
139793 RecTrac Golden Valley: Refund process 5/13/2016 13:43 Resolved Sheila Van Sloun Golden Valley Paul Norton 5/17/2016 15:54 Sheila Van Sloun Medium - 3-7 days 5/17/2016 14:37
139794 JDE Finance Hubble Budget Questions 5/13/2016 14:15 Resolved Pat Sulander St. Louis Park Dave Schleicher 5/13/2016 14:51 Dave Schleicher Medium - 3-7 days 5/13/2016 14:51
139795 Infrastructure Group Allow port for ed-ldap users 5/13/2016 14:50 Resolved Ryan Browning Edina Virginia Vaske 5/26/2016 10:40 Virginia Vaske Medium - 3-7 days 5/26/2016 10:41
139796 JDE HR/Payroll FW: Payroll Recalc 5/13/2016 14:56 Resolved Shari Rains New Hope Nikki Heinbuch 5/13/2016 15:10 Nikki Heinbuch Medium - 3-7 days 5/13/2016 16:01
139797 PIMSAVOLVE - SL - Configure Permit types to AVOLVE Project types
mappings5/13/2016 14:58
Pending Client
ResponseAnn Boettcher St. Louis Park Lonnie Rolf 5/13/2016 16:26 Maria Rucke Medium - 3-7 days
139798 Service Desk New Front Desk printer 5/13/2016 15:04Pending Client
ResponseRob Boerboom Farmington Joe Rader 5/23/2016 11:56 Joe Rader Medium - 3-7 days
139799 Systems Group Change SA Password 5/13/2016 15:09 Resolved Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/16/2016 9:41 Robert Haight Medium - 3-7 days 5/16/2016 9:41
139800 RecTrac How do I change a Facility Class 5/13/2016 15:16 Client to Test Jeanette Nelson Eagan Sue Christiansen 5/19/2016 12:26 Jeanette Nelson Medium - 3-7 days
139802 RecTrac weather/class cancelled status alert 5/13/2016 15:40 New Jan Clark Maple Grove Paul Norton 5/17/2016 15:30 Paul Norton Medium - 3-7 days
139803 JDE HR/Payroll 2016 BC Payroll Reconciliation 5/13/2016 15:58 Resolved Jill Berger Brooklyn Center Nikki Heinbuch 5/13/2016 16:01 Nikki Heinbuch Medium - 3-7 days 5/13/2016 16:01
139804 Network Services Project Dox troubleshooting 5/13/2016 15:58Pending Vendor
ResponseClint Pires St. Louis Park Brian Peterson 5/23/2016 8:28 Brian Peterson Medium - 3-7 days
139805 Utility Billingcancel registration under infinity for account number 95304-
3551637555/13/2016 16:06 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/16/2016 8:19 Pat Lindquist Medium - 3-7 days 5/16/2016 8:19
139806 Service DeskPlease add Renee Brekken ([email protected]) to the
LO RecTrac 3.1 <[email protected]> mailing list5/13/2016 16:18 Resolved Sue Christiansen LOGIS Joe Rader 5/23/2016 8:11 Sue Christiansen Medium - 3-7 days 5/19/2016 16:03
139807 Network Services Deactivate Cady Access Badge - Arieth Beccerra 5/13/2016 16:18 Resolved Victoria Blackford LOGIS Lori Hackett 5/13/2016 16:20 Lori Hackett Medium - 3-7 days 5/13/2016 16:21
139808Public Safety
DevelopmentBI Web Report error 5/13/2016 16:42 Resolved Shannon Jes Rice County John Rogers 5/19/2016 7:15 John Rogers Medium - 3-7 days 5/19/2016 7:15
Page 168 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139810 Network Services RCECC Security Review of CJIS Compliancy 5/15/2016 5:11 New Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Dimitrios Hilton Medium - 3-7 days
139811 Network Services RCECC Security Audit 5/15/2016 5:35 New Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Dimitrios Hilton Medium - 3-7 days
139812 Systems Group RCECC Quarterly Review of Active Directory Replication 5/15/2016 6:04 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/18/2016 8:59 Robert Haight Medium - 3-7 days 5/18/2016 8:59
139813 Tracker AdminPlease set up Sharae Sledge in PhaseWare when you have a
chance.5/15/2016 11:53 Resolved Dave Schleicher LOGIS Sue Christiansen 5/16/2016 7:38 Sue Christiansen Medium - 3-7 days 5/16/2016 7:38
139814 Service DeskPlease set up Sharae Sledge in the GAL, add her to the following
email groups, and also EDFIN when you have a chance.5/15/2016 11:55 Resolved Dave Schleicher LOGIS Joe Rader 5/18/2016 13:37 Dave Schleicher Medium - 3-7 days 5/18/2016 13:28
139817 JDE HR/Payroll RA Payroll Reconciliation Change 5/16/2016 6:55 Resolved Cindy Nelson Ramsey Nikki Heinbuch 5/26/2016 16:03 Nikki Heinbuch Medium - 3-7 days 5/20/2016 16:10
139818 Network Services Windows Update Failures on lo-hamundsonlt1 5/16/2016 7:40 In Progress Holly Amundson LOGIS Peter Carlson 5/23/2016 7:52 Holly Amundson Medium - 3-7 days
139819 Service DeskPlease add Jeanette Nelson ([email protected]) to the
LO RecTrac 3.1 <[email protected]> mailing list5/16/2016 7:40 Resolved Sue Christiansen LOGIS Joe Rader 5/23/2016 8:12 Sue Christiansen Medium - 3-7 days 5/19/2016 16:06
139820 PIMS Eden Prairie - LOGIS/Avolve/ProjectDox server cost estimates 5/16/2016 7:43 Resolved Aditi Salunke Eden Prairie Maria Rucke 5/26/2016 9:01 Maria RuckeProject - no specified
due date5/26/2016 9:01
139821 JDE Finance Fwd: Your LOGIS password will expire in 2 day(s) 5/16/2016 8:01 Resolved Laurie Tornquist Coon Rapids Dave Schleicher 5/16/2016 8:59 Dave Schleicher Medium - 3-7 days 5/17/2016 19:55
139822 Service Desk Please set up Kevin Sundberg with VPN access 5/16/2016 8:10 Resolved Dave Schleicher LOGIS Joe Rader 5/17/2016 12:37 Dave Schleicher Medium - 3-7 days 5/17/2016 9:51
139823 Infrastructure Group ACL to lo-ub-webtest02 5/16/2016 8:11 Resolved Dimitrios Hilton LOGIS Jason Stickler 5/25/2016 7:20 Dimitrios Hilton Medium - 3-7 days 5/25/2016 7:20
139824 Service Desk Need to activate citrix 5/16/2016 8:16 Resolved Janice Bestul Faribault Joe Rader 5/16/2016 9:36 Joe Rader Medium - 3-7 days 5/16/2016 9:36
139825 Service Desk Service Alert Bandwidth is CRITICAL 5/16/2016 8:23 Resolved Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Joe Rader 5/16/2016 8:43 Joe Rader Medium - 3-7 days 5/16/2016 8:43
139827 Network Services W2 Spear Phishing Training 5/16/2016 8:28 Resolved Dimitrios Hilton LOGIS Dimitrios Hilton 5/16/2016 13:31 Dimitrios Hilton Medium - 3-7 days 5/16/2016 13:31
139828 JDE HR/Payroll JDEESS Access 5/16/2016 8:32 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Kevin Sundberg 5/16/2016 9:09 Kevin Sundberg Medium - 3-7 days 5/16/2016 9:09
139829 PIMS Ramsey - LOGIS/Avolve/ProjectDox server cost estimates 5/16/2016 8:33 Resolved Tim Gladhill Ramsey Maria Rucke 5/26/2016 9:01 Tim GladhillProject - no specified
due date5/26/2016 9:01
139830 Network Services Re-activate AnyConnect Token 5/16/2016 8:41 Resolved Joan Waterstreet Edina Joe Rader 5/16/2016 9:50 Joe Rader Medium - 3-7 days 5/16/2016 9:50
139831 Systems Group Non-Stop error 5/16/2016 8:44 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/24/2016 7:38 Jeff Sibell Medium - 3-7 days 5/24/2016 7:38
139832 RecTrac Eagan: Remove WebTrac Waitlist Option - VSI Ticket #1271294 5/16/2016 8:50Pending Client
ResponseJared Flewellen Eagan Paul Norton 5/18/2016 15:54 Paul Norton Medium - 3-7 days
139833 JDE HR/Payroll ESS Subledgers 5/16/2016 8:51 Resolved Denise Heimerman Minnetonka Nancy Hilary 5/16/2016 16:05 Nancy Hilary Medium - 3-7 days 5/23/2016 15:38
139834Public Safety
DevelopmentUpdated PCAD Extract 5/16/2016 8:54 Resolved Cassandra Stickler LOGIS John Rogers 5/16/2016 11:48 John Rogers Medium - 3-7 days 5/16/2016 11:48
139835 Utility Billing eutilitybilling website 5/16/2016 9:03 Resolved Carissa Hoyt New Hope Pat Lindquist 5/20/2016 10:34 Pat Lindquist Medium - 3-7 days 5/20/2016 10:34
139836 Infrastructure Group Install Cisco SpeechView 5/16/2016 9:03 New Judy Fradenburgh Bloomington Jude Giron 5/27/2016 9:13 Judy Fradenburgh Medium - 3-7 days
139837 PIMS Can we combine 2 license ? 5/16/2016 9:06 Resolved Kari Mahan St. Louis Park Judd Harper 5/19/2016 10:47 Judd Harper Medium - 3-7 days 5/19/2016 10:47
139838 JDE HR/Payroll Timecard Locked 5/16/2016 9:11 Resolved Scott Denfeld Edina Kevin Sundberg 5/16/2016 9:16 Kevin Sundberg Medium - 3-7 days 5/16/2016 9:16
139839 Systems Group SQL Access 5/16/2016 9:12 Resolved Nancy Hilary LOGIS Robert Haight 5/16/2016 13:17 Robert Haight Medium - 3-7 days 5/16/2016 13:17
139840 Public Safety General New Employee Set Up 5/16/2016 9:15 Resolved Stephanie Mellesmoen Apple Valley 5/25/2016 15:27 Peter Carlson High - 2 days 5/19/2016 16:00
139841 Service Desk CheckPoint Assistance 5/16/2016 9:23 Resolved Patty Hartwig Brooklyn Center Scott Crocker 5/17/2016 11:07 Scott Crocker Medium - 3-7 days 5/17/2016 11:07
139842 JDE Finance Tungsten check run 5/13/16 - 1 missing image 5/16/2016 9:25 New Sheri Robertson Maple Grove 5/16/2016 9:25 Sheri Robertson Medium - 3-7 days
139843 JDE FinanceFW: You have work items in your Tungsten Workflow Manual
GL Coding inbox.5/16/2016 9:29 Resolved Sheri Robertson Maple Grove Jill Davis 5/17/2016 12:29 Sheri Robertson Medium - 3-7 days 5/17/2016 7:18
139844 JDE HR/Payroll Need to Add Job in JDE 5/16/2016 9:31Pending Client
ResponseElizabeth Peifer Eagan Nancy Hilary 5/23/2016 15:40 Nancy Hilary Critical - 1 day
139845 Network Services Create New Custodian Badge 5/16/2016 9:35 Resolved Victoria Blackford LOGIS Lori Hackett 5/16/2016 12:37 Lori Hackett Medium - 3-7 days 5/16/2016 12:39
139846 JDE Finance Please delete BATCH 5/16/2016 10:00 Resolved Brandi Aitkin Apple Valley Jill Davis 5/16/2016 16:23 Brandi Aitkin Medium - 3-7 days 5/16/2016 16:13
139847 Service Desk New Users - Minnetonka 5/16/2016 10:00 Resolved Keith Anderson LOGIS Joe Rader 5/18/2016 10:44 Joe Rader Medium - 3-7 days 5/18/2016 10:44
139848 RecTracMaple Grove WebTrac Credit Card issues on 5/13/16 & 5/14/16
(VSI Ticket #1270689)5/16/2016 10:01
Pending Client
ResponseKris Ryan Maple Grove Sue Christiansen 5/18/2016 16:14 Sue Christiansen Medium - 3-7 days
Page 169 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139849 JDE HR/Payroll Password reset 5/16/2016 10:18 Resolved Kevin McCabe Edina Kevin Sundberg 5/16/2016 10:27 Kevin Sundberg Medium - 3-7 days 5/16/2016 10:27
139851 RecTrac Lakeville Box Office Issues (VSI Ticket #1269393) 5/16/2016 10:44 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/18/2016 8:56 Sue Christiansen High - 2 days 5/18/2016 8:56
139852 Infrastructure Group RE: 809551 City of St. Louis Park - Main 5/16/2016 10:45Pending Vendor
ResponseClint Pires St. Louis Park Jason Stickler 5/16/2016 10:45 Clint Pires Medium - 3-7 days
139853 JDE Finance PO Receipt import - document # 14508 5/16/2016 10:54 New Jason SturgesHutchinson Utility
CommissionJill Davis 5/17/2016 12:29 Jason Sturges Medium - 3-7 days
139854 RecTrac PARENT: Lakeville Arts Center Tickets 5/16/2016 10:57 In Progress Logis Internal LOGIS Sue ChristiansenProject - no specified
due date
139855 Public Safety Mobiles New Activity Directory Account 5/16/2016 11:08 Resolved Jean Driscoll Rosemount John Nichols 5/16/2016 13:12 John Nichols Critical - 1 day 5/16/2016 13:12
139856 JDE HR/Payroll Benefit Enrollment 2017 5/16/2016 11:29 New Brenda Treiber Crystal Nancy Hilary 5/26/2016 15:55 Beth Simonsen Medium - 3-7 days
139857 RecTrac New Hope: split payment not completed (VSI Ticket #1270962) 5/16/2016 11:33 Resolved Jill Smisek New Hope Sue Christiansen 5/17/2016 15:58 Sue Christiansen Medium - 3-7 days 5/17/2016 14:42
139858 JDE HR/Payroll benefit planning spreadsheet 5/16/2016 11:33 Resolved Greg Moeller Crystal Nancy Hilary 5/19/2016 8:13 Nancy Hilary Medium - 3-7 days 5/19/2016 8:13
139859 RecTrac Minnetonka: Reset Password not working 5/16/2016 11:39 Resolved Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 15:20 Sue Christiansen Medium - 3-7 days 5/16/2016 15:20
139860 JDE HR/Payroll RE: ESS Name Change 5/16/2016 11:59 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/19/2016 12:54 Kevin Sundberg Medium - 3-7 days 5/19/2016 12:53
139861 Service Desk Add user to LO FD Steering and LO FD Mobile 5/16/2016 12:45 Resolved Tom Folie LOGIS Carl Pearson 5/16/2016 16:42 Carl Pearson Medium - 3-7 days 5/16/2016 16:42
139862 JDE HR/Payroll Interim saved 5/16/2016 12:55 Resolved Carrie Person Edina Nikki Heinbuch 5/16/2016 13:17 Nikki Heinbuch Medium - 3-7 days 5/16/2016 13:16
139863 Public Safety GeneralRSC - Need report that breaks down 2015 CAD incidents by the
hour for agencies within Rice and Steele Counties5/16/2016 12:59 Resolved Jill Bondhus
Rice/Steele
Consolidated PSAPJohn Rogers 5/16/2016 15:25 John Rogers Medium - 3-7 days 5/16/2016 15:25
139864 JDE HR/Payroll ESS Username and password 5/16/2016 13:04 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/16/2016 13:49 Kevin Sundberg Medium - 3-7 days 5/16/2016 13:49
139865 Utility Billing Rate Change issues 5/16/2016 13:31 In Progress Jennifer Morse White Bear Lake Pat Lindquist 5/26/2016 10:53 Pat Lindquist High - 2 days
139866 Network Services Rename LO-HAMUNDSON 5/16/2016 13:36 Resolved Holly Amundson LOGIS Peter Carlson 5/18/2016 13:27 Peter Carlson Medium - 3-7 days 5/18/2016 13:27
139867 Infrastructure Group VPN Connection issues 5/16/2016 13:38 Resolved Jill Davis LOGIS Virginia Vaske 5/26/2016 9:54 Virginia Vaske Medium - 3-7 days 5/26/2016 9:54
139868 PIMS PIMS schedule error 5/16/2016 13:47 Resolved Dave Sack Coon Rapids Maria Rucke 5/25/2016 8:45 Maria Rucke Medium - 3-7 days 5/25/2016 8:45
139869 Service Desk A/P Check Run 5/16/2016 14:04 Resolved George Gombos LOGIS Joe Rader 5/16/2016 15:51 Joe Rader Medium - 3-7 days 5/16/2016 15:51
139870 Service Desk Please add Brenda Treiber (Crystal) to LO JDE HR-PR mail group 5/16/2016 14:16 Resolved Dave Schleicher LOGIS Joe Rader 5/19/2016 16:39 Dave Schleicher Medium - 3-7 days 5/19/2016 16:35
139871 Utility Billing HUC - LOGIC Data Sync File 5/16/2016 14:27 Internal Testing Sue WinterHutchinson Utility
CommissionPam Kummer 5/27/2016 8:23 Pam Kummer High - 2 days
139872 JDE HR/Payroll add BSS Age and HSA Audit to Task View 5/16/2016 14:48 New Nancy Hilary LOGIS Nancy Hilary 5/16/2016 14:48 Nancy Hilary Medium - 3-7 days
139873 Infrastructure Group Allow SMB traffic 5/16/2016 15:05 Resolved Nick Lovejoy Edina Jason Stickler 5/19/2016 10:00 Jason Stickler Medium - 3-7 days 5/19/2016 10:55
139874 JDE HR/Payroll user id and password needed for new hires and rehires 5/16/2016 15:12 Resolved Gina Dwyer Eagan Kevin Sundberg 5/16/2016 16:34 Kevin Sundberg Medium - 3-7 days 5/17/2016 9:25
139875 Infrastructure Group Port being blocked for electronic plan review 5/16/2016 15:16Pending Client
ResponseKatie Bisek Edina Jason Stickler 5/23/2016 15:19 Jason Stickler Medium - 3-7 days
139876 Systems Group Website down 5/16/2016 15:23 Resolved Trevor Stewart Lakeville John Paulsen 5/27/2016 14:44 John Paulsen Medium - 3-7 days 5/27/2016 14:44
139877 JDE HR/Payroll ESS/JDE Access - new HR Manager 5/16/2016 15:52 Resolved Patti Kent Shakopee Dave Schleicher 5/19/2016 9:04 Rachel Romansky Medium - 3-7 days 5/18/2016 10:17
139879 RecTracMinnetonka: Duplicate Beach Passes - no warning (VSI Ticket
#1269148 / Task ID 129515)5/16/2016 16:33
Pending Vendor
ResponseMary Axel Minnetonka Sue Christiansen 5/26/2016 8:00 Mary Axel Medium - 3-7 days
139880 JDE HR/Payroll ESS Usernames and passwords 5/16/2016 16:33 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/18/2016 9:52 Jill Berger Medium - 3-7 days 5/18/2016 9:50
139881 RecTrac Negative balance paid in purchase history 5/16/2016 16:49 New Kelly O'Dea Minnetonka Sue Christiansen 5/16/2016 16:49 System Medium - 3-7 days
139882 Infrastructure Group Allow Access from Paymentus IP 5/16/2016 17:16Pending Client
ResponseSally Morton Richfield Jude Giron 5/23/2016 12:09 Jude Giron Medium - 3-7 days
139883 Infrastructure Group Allow RDP access from City Wifi 5/17/2016 6:35 Client to Test Ian Hardie South St. Paul Virginia Vaske 5/26/2016 8:51 Virginia Vaske Medium - 3-7 days
139884 Systems Group MSSQL updates fail 5/17/2016 7:03 Resolved Scott Crocker LOGIS Bob Schlick 5/18/2016 7:57 Bob Schlick Medium - 3-7 days 5/18/2016 7:57
139885 PIMS RPZ - Unable to enter tests for two Entry for 5/17/2016 8:20 Resolved Judy Laufenburger Edina Judd Harper 5/17/2016 16:41 Judd Harper Medium - 3-7 days 5/17/2016 16:41
139886 Utility Billing Meter Repair Letter - Letter Management 5/17/2016 8:22 Resolved Jennifer Morse White Bear Lake Pat Lindquist 5/25/2016 7:58 Jennifer Morse Medium - 3-7 days 5/25/2016 7:58
139887 RecTrac Minnetonka: Pass Renewal Issues (new to .11 build) 5/17/2016 8:35 In Progress Logis Internal LOGIS Sue ChristiansenProject - no specified
due date
139888 Systems Group FBR Training Server 5/17/2016 8:36 Resolved Renee Hosch LOGIS Bob Schlick 5/25/2016 14:53 Bob Schlick High - 2 days 5/25/2016 14:53
139889 GIS public works seasonal employee access to LogisMap 5/17/2016 8:42 Resolved Craig Beers Minnetonka Keith Anderson 5/20/2016 9:12 Keith Anderson Medium - 3-7 days 5/20/2016 9:12
139890 PIMS ED - Can't print schedules this morning. 5/17/2016 8:53 Resolved Jackie Onischuk Edina Norb Vossen 5/17/2016 8:55 Norb Vossen Medium - 3-7 days 5/17/2016 8:55
139891 PIMS ED - Delete 2 payments for permit 147558 5/17/2016 8:55 Resolved Jackie Onischuk Edina Norb Vossen 5/17/2016 8:59 Norb Vossen Medium - 3-7 days 5/17/2016 8:59
139893 Infrastructure Group Cannot call Service Desk line locally over VPN 5/17/2016 9:46 New Terry Hoium LOGIS Jude Giron Medium - 3-7 days
139894 RecTrac Crystal: Event timer is down - reports won't run 5/17/2016 10:06 Resolved Dan Mueller Crystal Sue Christiansen 5/17/2016 10:13 Sue Christiansen Medium - 3-7 days 5/17/2016 10:13
Page 170 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139895 Network Services Issue new certs to RCE domain controllers 5/17/2016 10:08 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight 5/18/2016 9:01 Robert Haight Medium - 3-7 days 5/18/2016 9:01
139896 Network Services Assign new Reserves to spare tokens 5/17/2016 11:01 Resolved Shawn Rung Coon Rapids Peter Carlson 5/18/2016 8:45 Peter Carlson High - 2 days 5/18/2016 8:48
139898Public Safety
DevelopmentRice County - DNR Report - Snow - Not returning data 5/17/2016 11:56 Resolved Jenifer Hauer-Schmitz Rice County John Rogers 5/17/2016 16:20 John Rogers Medium - 3-7 days 5/17/2016 16:20
139899 Systems Group Email is being rejected to aol emails 5/17/2016 12:08Pending Client
ResponseSam Black Minnetonka Brian Peterson 5/23/2016 8:33 Brian Peterson Medium - 3-7 days
139900 Network Services 920 Shares Missing 5/17/2016 12:09 Resolved Nancy Hilary LOGIS Nolan Little 5/18/2016 16:50 Nolan Little Medium - 3-7 days 5/18/2016 16:50
139901 JDE Finance check/posting and review/print 5/17/2016 12:10 Resolved Jane Yang Robbinsdale Dave Schleicher 5/17/2016 19:37 Dave Schleicher Medium - 3-7 days 5/25/2016 14:49
139902 JDE Finance PID 20531 VENDOR NOT MATCHING 5/17/2016 12:12 New JoAnn Eagen Farmington Jill Davis 5/18/2016 11:12 JoAnn Eagen Medium - 3-7 days
139903 JDE Finance NonPO AV TimeOut item PID18260 5/17/2016 12:12 New JoAnn Eagen Farmington Jill Davis 5/18/2016 15:06 JoAnn Eagen Medium - 3-7 days
139904 Service DeskAny Connect token user change - Network Infastructure -
Conito Dead Token5/17/2016 12:18 Resolved Jason Shostedt Richfield Joe Rader 5/23/2016 8:27 Jason Shostedt Medium - 3-7 days 5/23/2016 8:26
139905 JDE HR/Payroll new hire rehire for ess accrual and time entry 5/17/2016 12:24 Resolved Julie Nowlan Coon Rapids Kevin Sundberg 5/23/2016 8:24 Gina Dwyer Medium - 3-7 days 5/18/2016 15:28
139906 Service Desk pop-up question 5/17/2016 12:24 Resolved Jane Watje LOGIS Joe Rader 5/17/2016 13:20 Joe Rader Medium - 3-7 days 5/17/2016 13:20
139907 JDE Finance PCard Unknown Vendors 5/17/2016 12:25 New JoAnn Eagen Farmington Jill Davis 5/18/2016 9:45 JoAnn Eagen Medium - 3-7 days
139908 RecTrac League Scheduler 5/17/2016 12:26 New Kacie Robinson Lakeville Paul Norton 5/17/2016 12:26 System Medium - 3-7 days
139909 PIMS Worksheet Folder - ePermits 5/17/2016 12:27 Resolved Ben Eggan White Bear Lake Maria Rucke 5/20/2016 10:50 Ben Eggan Medium - 3-7 days 5/20/2016 10:49
139910 Service Desk Server Shutdown 5/17/2016 12:28 Resolved Ryan Browning Edina Joe Rader 5/23/2016 10:12 Joe Rader Medium - 3-7 days 5/23/2016 10:12
139911 RecTrac Minnetonka: Statements are incorrect ; VSI Ticket #1271266 5/17/2016 12:29 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 15:26 Kelly O'Dea High - 2 days 5/19/2016 15:26
139912 RecTrac event timer problems 5/17/2016 12:29 Resolved Kacie Robinson Lakeville Paul Norton 5/17/2016 13:23 Paul Norton Medium - 3-7 days 5/17/2016 13:23
139913 RecTrac EVENT TIMER OUT 5/17/2016 12:29 Resolved Dan Mueller Crystal Sue Christiansen 5/17/2016 13:08 Sue Christiansen Medium - 3-7 days 5/17/2016 13:08
139914 PIMS Mailing Address - Missing Licensee Name 5/17/2016 12:29 Resolved Shirley Johnson South St. Paul Judd Harper 5/19/2016 11:34 Judd Harper Medium - 3-7 days 5/19/2016 11:34
139915 JDE Finance netting vouchers and debit memos to zero - oops! 5/17/2016 12:29 Resolved Ayca Andrews Eden Prairie Jill Davis 5/18/2016 8:24 Ayca Andrews Medium - 3-7 days 5/18/2016 8:25
139916 JDE Finance AAI ISSUE 5/17/2016 12:29 New Dave Lang Lakeville 5/17/2016 19:54 Dave Schleicher Medium - 3-7 days
139917 Utility Billing 104th Lane 00084780-4600958001 5/17/2016 12:30 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/18/2016 14:15 Pat Lindquist Medium - 3-7 days 5/18/2016 14:15
139918 JDE HR/Payroll Removal of ESS access for termed employees 5/17/2016 12:30 Resolved Gina Dwyer Eagan Dave Schleicher 5/17/2016 16:24 Dave Schleicher Medium - 3-7 days 5/17/2016 16:26
139919 JDE HR/Payroll FW: WBL - Payroll Journal Proof Error 5/17/2016 12:30 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 5/17/2016 12:40 Nikki Heinbuch Medium - 3-7 days 5/17/2016 12:46
139921 JDE HR/Payroll Pera Pension Box 5/17/2016 12:30 Resolved Greg Moeller Crystal Nikki Heinbuch 5/17/2016 14:00 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:06
139922 Infrastructure Group IT Staff Access Issue 5/17/2016 12:30 Resolved Patty Hartwig Brooklyn Center Virginia Vaske 5/26/2016 15:08 Virginia Vaske Medium - 3-7 days 5/26/2016 15:08
139923 Service Desk Nagios 5/17/2016 12:30 Resolved James Goldenstein Eden Prairie Joe Rader 5/23/2016 10:18 Joe Rader Medium - 3-7 days 5/23/2016 10:18
139924 Systems Group Is Archserve updating the mobile DR servers? 5/17/2016 12:30 New Daniel S. Palmer
Ramsey County
Emergency
Communications
Center (RCECC)
Bob Schlick 5/18/2016 7:42 Bob Schlick Medium - 3-7 days
139925 Service Desk Replacement Token 5/17/2016 12:30 Resolved David Klitzke Orono Peter Carlson 5/18/2016 9:03 Peter Carlson Medium - 3-7 days 5/18/2016 9:03
139926 Service Desk FW: 3295: REQUEST TO REACTIVATE 5/17/2016 12:30 Resolved Karen WhittakerRice/Steele
Consolidated PSAPPeter Carlson 5/18/2016 8:04 Peter Carlson Medium - 3-7 days 5/20/2016 8:10
139927 RecTrac Event timer warning 5/17/2016 12:31 Resolved Kris Ryan Maple Grove Paul Norton 5/17/2016 13:20 Paul Norton Medium - 3-7 days 5/17/2016 13:20
139928 JDE Finance PCard Unknown Vendors 5/17/2016 12:41 New JoAnn Eagen Farmington 5/17/2016 15:51 JoAnn Eagen Medium - 3-7 days
139929 JDE HR/Payroll New ESS user 5/17/2016 12:42 Resolved Carrie Person Edina Kevin Sundberg 5/27/2016 11:01 Kevin Sundberg Medium - 3-7 days 5/18/2016 13:10
139930 Service Desk FW: PROBLEM Host Alert is DOWN 5/17/2016 12:42 Resolved Patty Hartwig Brooklyn Center Joe Rader 5/17/2016 15:37 Joe Rader Medium - 3-7 days 5/17/2016 15:37
139932 Service Desk Legal Hold - Gun Owners Caucus 5/17/2016 12:52 In Progress Richard Johnson New Hope Scott Crocker 5/18/2016 13:00 Scott CrockerProject - no specified
due date
139933 Service Desk RO-DEPUTY-PASSPORT-TREE caller input and greeting 5/17/2016 13:52Pending Client
ResponseTom Marshall Robbinsdale Joe Rader 5/27/2016 15:34 Tom Marshall Medium - 3-7 days
139934 Infrastructure Group Brian Booth cannot access TriTech resources 5/17/2016 13:59 Resolved Nathan Ehlers Apple Valley John Wondra 5/24/2016 10:01 John Wondra Medium - 3-7 days 5/24/2016 10:01
139935 Systems Group Upgrade the Compellent SANs at GV and BC 5/17/2016 14:06 In Progress Bob Schlick LOGIS Bob Schlick 5/26/2016 8:09 Bob SchlickProject - no specified
due date
139936 Network Services Authentication error trying to connect to database server 5/17/2016 14:13 Resolved George Jensen Anoka County JLEC Robert Haight 5/25/2016 15:20 Robert Haight Medium - 3-7 days 5/25/2016 15:20
139937 JDE HR/Payroll Interim for severance pay 5/17/2016 14:46 Resolved Patti Kent Shakopee Nikki Heinbuch 5/17/2016 14:57 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:07
139938 RecTrac Golden Valley: Event Timer issue (reports won't run) 5/17/2016 15:06 Resolved Sue Watson Golden Valley Sue Christiansen 5/17/2016 15:08 Sue Christiansen Medium - 3-7 days 5/17/2016 15:08
139939 JDE Finance Traded In Asset #2499 for itself (s/b 3012) 5/17/2016 15:13 Resolved Joel Merry Minnetonka Dave Schleicher 5/17/2016 22:28 Joel Merry Medium - 3-7 days 5/18/2016 6:48
Page 171 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139940 Infrastructure Group Add firewall rules for election devices 5/17/2016 15:19 Resolved Dean Busch Robbinsdale Virginia Vaske 5/18/2016 15:09 Virginia Vaske Medium - 3-7 days 5/18/2016 15:09
139941 Infrastructure Group off network PC VPN issues 5/17/2016 15:20 Resolved Matt Henning Maple Grove Jason Stickler 5/26/2016 11:35 Matt Henning High - 2 days 5/26/2016 11:35
139942 Systems Group Cannot authenticate apple-valley\logissup account 5/17/2016 15:30 Resolved Taylor George Apple Valley Bob Schlick 5/17/2016 15:56 Bob Schlick Medium - 3-7 days 5/17/2016 15:56
139943 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/17/2016 15:51 Resolved Sandra Tauer White Bear Lake Dave Schleicher 5/17/2016 18:38 Dave Schleicher Medium - 3-7 days 5/17/2016 18:38
139944 JDE Finance Can you please send this Invoice to RE-ROUTE? 5/17/2016 15:52 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/18/2016 7:58 Brandi Aitkin Medium - 3-7 days 5/17/2016 19:42
139945 JDE Finance MG one missing image on tungsten check run 5/17/16 5/17/2016 15:52 New Sheri Robertson Maple Grove 5/17/2016 15:52 Sheri Robertson Medium - 3-7 days
139946 JDE HR/Payroll Open items for Robbinsdale 5/17/2016 15:53 New Larry Jacobson Robbinsdale Nikki Heinbuch 5/19/2016 17:07 Tom Marshall Medium - 3-7 days
139947 JDE HR/Payroll New ESS User 5/17/2016 15:53 Resolved Jodie Hildestad St. Louis Park Dave Schleicher 5/17/2016 18:51 Dave Schleicher Medium - 3-7 days 5/17/2016 18:51
139948 JDE HR/Payroll Interim for review 5/17/2016 15:53 Resolved Renee Korts Maple Grove Nikki Heinbuch 5/17/2016 16:05 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:05
139949 JDE HR/Payroll New Employee - Eng 5/17/2016 15:53 Resolved Denise Heimerman Minnetonka Dave Schleicher 5/18/2016 7:14 Denise Heimerman Medium - 3-7 days 5/17/2016 18:55
139950 Service Desk AD Enable 5/17/2016 15:53 Resolved Stefan Bakken Lakeville Peter Carlson 5/18/2016 7:41 Peter Carlson Medium - 3-7 days 5/18/2016 7:42
139951 RecTrac Crystal: Invoicing - looking for some ideas 5/17/2016 15:54 New Dan Mueller Crystal Sue Christiansen 5/17/2016 15:54 System Medium - 3-7 days
139952 Service Desk Print check 5/17/2016 15:54 Resolved Heather Campson LOGIS Peter Carlson 5/18/2016 8:10 Peter Carlson Medium - 3-7 days 5/18/2016 8:10
139953 PIMS ED - PIMS error message 5/17/2016 15:55 Resolved Mitzi Wicklund Edina Norb Vossen 5/17/2016 16:12 Norb Vossen Medium - 3-7 days 5/17/2016 16:12
139954 Property Data ED - Mailing Labels report - incomplete 5/17/2016 15:55 Resolved Mitzi Wicklund Edina Norb Vossen 5/17/2016 16:10 Norb Vossen Medium - 3-7 days 5/17/2016 16:10
139955 JDE HR/Payroll interim 5/17/2016 15:57 Resolved Greg Moeller Crystal Nikki Heinbuch 5/17/2016 16:13 Nikki Heinbuch Medium - 3-7 days 5/17/2016 16:14
139957 Service DeskLOUBUsers_LOUBAll_LOUBInf.Link_LOUBIT Email Address Group
Updates5/17/2016 16:12 Resolved Pat Lindquist LOGIS Peter Carlson 5/18/2016 10:45 Peter Carlson Medium - 3-7 days 5/18/2016 10:45
139958 PIMS ED - Data request / report needed 5/17/2016 16:16 Resolved David Fisher Edina Norb Vossen 5/17/2016 16:27 Norb Vossen Medium - 3-7 days 5/17/2016 16:27
139959 Property Data ED - New 2017 Assessment Year Created in PDS 5/17/2016 16:17 Resolved Bob Wilson Edina Norb Vossen 5/19/2016 6:57 Norb Vossen Medium - 3-7 days 5/19/2016 6:57
139960 Service Desk New Token request 5/17/2016 16:18 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Peter Carlson 5/18/2016 8:54 Peter Carlson Medium - 3-7 days 5/18/2016 9:05
139961 Service Desk Eagan - EA Aware Call Record Service... 5/17/2016 16:44 Resolved Ron Waara Eagan Peter Carlson 5/27/2016 9:25 Tami Maddio Medium - 3-7 days 5/27/2016 9:24
139962 Network Services CU11 install for Exchange 5/17/2016 16:50 Resolved Brian Peterson LOGIS Brian Peterson 5/20/2016 16:05 Brian Peterson Medium - 3-7 days 5/20/2016 16:05
139963 RecTrac EVENT TIMER reset for DEMO version 5/17/2016 17:37 Resolved Jason Minnick Crystal Sue Christiansen 5/18/2016 8:28 Sue Christiansen Medium - 3-7 days 5/18/2016 8:28
139965 Network Services Error launching Outlook 5/18/2016 7:09 Resolved Pam Kummer LOGIS Brian Peterson 5/18/2016 12:26 Brian Peterson High - 2 days 5/18/2016 12:26
139966 JDE HR/Payroll JDE 920 PrintQueue 5/18/2016 7:14 Resolved Nancy Hilary LOGIS Nancy Hilary 5/18/2016 9:44 Nancy Hilary Medium - 3-7 days 5/18/2016 9:45
139967 JDE HR/Payroll Timecard Approval 5/18/2016 7:25 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 5/18/2016 10:42 Jenny Hildebrandt Medium - 3-7 days 5/23/2016 15:37
139968 JDE HR/Payroll Pay Types 5/18/2016 8:41 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 5/18/2016 11:16 Jenny Hildebrandt Medium - 3-7 days 5/23/2016 15:37
139969 Network Services DMZ server access for Windows Updates 5/18/2016 8:45 Resolved Marc Gade West St. Paul Adam Maloney 5/18/2016 9:05 Adam Maloney Medium - 3-7 days 5/18/2016 8:51
139970 Tracker Admin Allow access to Visual Workflows from Tracker 5/18/2016 8:47 Resolved Matt O'Brien LOGIS Sue Christiansen 5/18/2016 11:30 Sue Christiansen Medium - 3-7 days 5/18/2016 11:30
139971 Infrastructure Group VPN group access change 5/18/2016 9:22Pending Client
ResponseNikki Farrow St. Louis Park Jason Stickler 5/26/2016 14:55 Nikki Farrow Medium - 3-7 days
139972 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 9:32 Resolved Jessi Ebben Minnetonka Dave Schleicher 5/18/2016 10:12 Jessi Ebben Medium - 3-7 days 5/18/2016 9:38
139974 RecTracQuestion for VSI: Diagnostic/action steps to take when RecTrac
is slow for one or more cities (VSI Ticket #1271473)5/18/2016 9:40
Pending Vendor
ResponseLogis Internal LOGIS Sue Christiansen 5/19/2016 8:54 Sue Christiansen Medium - 8-14 days
139975 Tracker AdminPlease add Jennifer Gabbard to PhaseWare - she is the new HR
Manager at the City of Shakopee5/18/2016 9:46 Resolved Dave Schleicher LOGIS Sue Christiansen 5/18/2016 10:02 Dave Schleicher Medium - 3-7 days 5/18/2016 9:52
139976 Service Desk
Please add Jennifer Gabbard to the GAL & email groups - she is
the new HR Manager at the City of Shakopee. Her complete info
is below.
5/18/2016 9:47 Resolved Dave Schleicher LOGIS Peter Carlson 5/18/2016 12:30 Dave Schleicher Medium - 3-7 days 5/18/2016 10:48
139977 Infrastructure Group Routing Changes 5/18/2016 9:49 Resolved Matthew Haga Crystal Virginia Vaske 5/19/2016 7:52 Virginia Vaske Medium - 3-7 days 5/19/2016 7:52
139978 JDE HR/Payroll electronic log in - ESS 5/18/2016 9:54 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/19/2016 10:21 Kevin Sundberg Medium - 3-7 days 5/19/2016 10:21
139979 JDE HR/Payroll EE 125878 Name has spaces 5/18/2016 10:02 Resolved Pat Vinje
Dakota
Communications
Center
Nancy Hilary 5/18/2016 10:29 Nancy Hilary Medium - 3-7 days 5/18/2016 10:28
139980 JDE HR/Payroll New Employees - Various 5/18/2016 10:04 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/18/2016 15:19 Denise Heimerman Medium - 3-7 days 5/18/2016 14:35
139981 JDE Finance FileZilla Issue 5/18/2016 10:22 Resolved Kyle Sawyer Edina Dave Schleicher 5/18/2016 13:31 Dave Schleicher Medium - 3-7 days 5/18/2016 13:31
139982 PIMS PIMS - Code Enf. Admin Notice for Sight Triangle Violation 5/18/2016 10:26 Resolved Jason Zimmermann Crystal Judd Harper 5/25/2016 15:01 Judd Harper Medium - 3-7 days 5/25/2016 15:02
139983 Infrastructure Group Unable to connect to AnyConnect on any iPAD Devices 5/18/2016 10:26 Resolved Craig Beers Minnetonka Jason Stickler 5/18/2016 13:07 Jason Stickler High - 2 days 5/18/2016 13:08
Page 172 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
139984 Network Services Review VMware Resource Allocations 5/18/2016 10:36 In Progress George Jensen Anoka County JLEC John Paulsen 5/26/2016 8:53 John Paulsen Medium - 3-7 days
139985 Systems Group TriTech VMs RAM and CPU Audit and Upgrade 5/18/2016 10:42 In Progress Bob Schlick LOGIS Bob Schlick 5/27/2016 9:00 Bob SchlickProject - no specified
due date
139986 Systems Group Cannot RDP to console on LO-PTK-PAGING 5/18/2016 10:51 Resolved Matt O'Brien LOGIS Robert Haight 5/24/2016 10:47 Robert Haight Medium - 3-7 days 5/24/2016 10:47
139987 Service Desk WBL: Retired Firefighters Email list 5/18/2016 10:59 New Don Rambow White Bear Lake Chad Remick 5/18/2016 10:59 Don Rambow Medium - 3-7 days
139988 JDE Finance Tungsten 5/18/2016 11:02 Resolved Lisa Reiten Apple Valley Dave Schleicher 5/19/2016 7:46 Dave Schleicher Medium - 3-7 days 5/19/2016 7:46
139989 Class Class log in for Jill Smisek 5/18/2016 11:30 Resolved Jill Smisek New Hope Paul Norton 5/18/2016 15:44 Paul Norton Medium - 3-7 days 5/18/2016 15:44
139990 RecTrac Receipt Printing Issue 5/18/2016 11:30 Resolved Stefan Bakken Lakeville Paul Norton 5/19/2016 16:11 Paul Norton Medium - 3-7 days 5/19/2016 16:11
139991 JDE HR/Payroll Electronic time sheets - ESS 5/18/2016 11:38 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/19/2016 11:25 Kevin Sundberg Medium - 3-7 days 5/19/2016 11:24
139992 Utility Billing delete .LINK account 00086067-1009425001 5/18/2016 11:46 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/18/2016 14:12 Pat Lindquist Medium - 3-7 days 5/18/2016 14:12
139993 Network ServicesPlaceholder for tracking the completion of time sync of the
Airbus phone system.5/18/2016 12:04 New Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight Medium - 3-7 days
139994 Network ServicesRamsey Country review all guest servers for CPU and Memory
capacity5/18/2016 12:05 New Dave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Robert Haight Medium - 3-7 days
139995 Service Desk New PC on Network 5/18/2016 12:06 Resolved Nathan Beran New Ulm Peter Carlson 5/27/2016 9:54 Peter Carlson Medium - 3-7 days 5/27/2016 9:26
139996 RecTracLakeville Arts Center: Online Ticket Error - price displays as "7"
instead of "$7.00" (VSI Ticket #1271989)5/18/2016 12:11 In Progress Joe Masiarchin Lakeville Sue Christiansen 5/23/2016 15:22 Dan Caffrey Medium - 3-7 days
139997 Service Desk Shakopee Helpdesk user activation 5/18/2016 12:12 Resolved City of Shakopee Shakopee Peter Carlson 5/18/2016 13:07 City of Shakopee Medium - 3-7 days 5/18/2016 13:07
139998 Utility Billing Senior discounts 5/18/2016 12:13 Resolved Carol Mehlhaff Lakeville Pat Lindquist 5/20/2016 14:52 Pat Lindquist Medium - 3-7 days 5/20/2016 14:52
139999 Property Data BU - Help with PDS install on new PC for Molly 5/18/2016 12:21 Resolved Jim Vasquez Burnsville Norb Vossen 5/18/2016 12:22 Norb Vossen Medium - 3-7 days 5/18/2016 12:22
140000 Property Data CAMA - Inquiry Excel Export enhancements 5/18/2016 12:22 New Norb Vossen LOGIS 5/20/2016 14:10 SystemProject - no specified
due date
140001 PIMS Renewal notice changes 5/18/2016 12:34 New Kaeley Cazin New Hope Jane Watje 5/18/2016 12:37 Jane Watje Medium - 3-7 days
140002 JDE HR/Payroll WBL - Termination JDE ESS Accrual Role only 5/18/2016 12:46 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/19/2016 12:31 Kevin Sundberg Medium - 3-7 days 5/19/2016 12:31
140003 RecTracReport Tag to allow her to see her reports only - also emails
sent to personal account due to CC5/18/2016 12:52 New Kacie Robinson Lakeville Sue Christiansen 5/19/2016 7:12 Sue Christiansen Medium - 3-7 days
140004 Service Desk No dial tone on phone 5/18/2016 13:01 Resolved Kevin Sundberg LOGIS Peter Carlson 5/18/2016 14:52 Peter Carlson Medium - 3-7 days 5/18/2016 14:52
140006 JDE HR/Payroll Re: JDE Payroll Reconciliation Change 5/18/2016 13:11 Resolved Julie Nowlan Coon Rapids Nikki Heinbuch 5/19/2016 8:38 Julie Nowlan Medium - 3-7 days 5/19/2016 8:39
140009 PIMS Contractor Clean Up - Other miscellaneous tasks/items 5/18/2016 13:34 New Julie Silverberg White Bear Lake Joe Soukup 5/18/2016 13:34 Maria RuckeProject - no specified
due date
140013 PIMSePermits - Property Data issue - Contractor receives error 'The
address you entered does not exist '5/18/2016 13:58 Resolved Shannon Dietrich Golden Valley Judd Harper 5/19/2016 8:04 Judd Harper Medium - 3-7 days 5/19/2016 8:04
140014 JDE HR/Payroll Modification of the scheduled report 5/18/2016 13:59 Resolved Alexandra O'Leary Eagan Dave Schleicher 5/18/2016 14:37 Alexandra O'Leary Medium - 3-7 days 5/18/2016 14:38
140016 Utility Billing Update News Notes 5/18/2016 14:02 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 5/20/2016 11:42 Rachel Neuberger Medium - 3-7 days 5/20/2016 10:58
140019 JDE Finance Capital Assets 5/18/2016 14:26 New Tom Nesseth Lakeville 5/18/2016 14:26 Tom Nesseth Medium - 3-7 days
140020 Network Services C Drive is Full 5/18/2016 14:28 Resolved Don Rambow White Bear Lake Chad Remick 5/19/2016 9:45 Chad Remick Medium - 3-7 days 5/19/2016 9:51
140021 PIMS Septic Database 5/18/2016 14:37 Resolved Katy Hauan Ramsey Maria Rucke 5/26/2016 9:53 Katy Hauan Medium - 3-7 days 5/26/2016 8:58
140022 JDE Finance Please delete this page 5/18/2016 14:37 Resolved Brandi Aitkin Apple Valley Jill Davis 5/18/2016 15:14 Brandi Aitkin Medium - 3-7 days 5/18/2016 15:07
140023 Infrastructure Group Configure next availble port for Vpice VLAN 5/18/2016 14:46 Client to Test Dustin Hammond St. Louis Park Adam Maloney 5/19/2016 10:11 Adam Maloney Medium - 3-7 days
140024 JDE Finance Wells Fargo 5/18/2016 14:51 Resolved Dianne Nelson Coon Rapids Dave Schleicher 5/18/2016 15:16 Dianne Nelson Medium - 3-7 days 5/18/2016 15:31
140025 Systems Group JDE 920 Folders Permissions 5/18/2016 14:53 Resolved Nancy Hilary LOGIS 5/18/2016 16:53 Nolan Little Medium - 3-7 days 5/18/2016 16:53
140026 JDE HR/Payroll Audit History 5/18/2016 14:56 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 5/25/2016 7:35 Nancy Hilary Medium - 3-7 days 5/25/2016 7:35
140027 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 14:58 Resolved Matt Palumbo Minnetonka Dave Schleicher 5/18/2016 15:28 Dave Schleicher Medium - 3-7 days 5/18/2016 15:28
140028 Service Desk Beach and Pool Summer Schedule 5/18/2016 15:16 In Progress Judy Fradenburgh Bloomington Carl Pearson 5/24/2016 9:44 Carl Pearson Medium - 3-7 days
140029 Service Desk Setup user with Static address 5/18/2016 15:19 Resolved Nikki Farrow St. Louis Park Peter Carlson 5/23/2016 15:36 Peter Carlson Medium - 3-7 days 5/23/2016 15:36
140030 JDE HR/Payroll Interim Payment 5/18/2016 15:45 Resolved Patti Kent Shakopee Nikki Heinbuch 5/19/2016 8:44 Nikki Heinbuch Medium - 3-7 days 5/19/2016 8:46
140031 JDE HR/Payroll Term ESS User 5/18/2016 15:46 Resolved Lisa Linnane Farmington Kevin Sundberg 5/19/2016 8:33 Lisa Linnane Medium - 3-7 days 5/19/2016 8:32
140032 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 15:47 Resolved Rolf Sponheim Minnetonka Dave Schleicher 5/18/2016 16:02 Rolf Sponheim Medium - 3-7 days 5/18/2016 15:49
140033 Infrastructure Group WTP AP Down 5/18/2016 15:49 New Patty Hartwig Brooklyn Center Vu Pham 5/18/2016 15:49 Patty Hartwig Medium - 3-7 days
140034 JDE HR/Payroll F085518 BSS Form Options - add ESS 5/18/2016 16:01 Resolved Nancy Hilary LOGIS Nancy Hilary 5/18/2016 16:01 Nancy Hilary Medium - 3-7 days 5/18/2016 16:02
Page 173 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140035 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/18/2016 16:39 Resolved Dave Johnson Minnetonka Dave Schleicher 5/19/2016 7:12 Dave Schleicher Medium - 3-7 days 5/19/2016 7:12
140036 Infrastructure Group Firewall Change for VPN Contractor Access 5/18/2016 17:23 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/20/2016 7:58 Virginia Vaske Medium - 3-7 days 5/20/2016 7:59
140037 Infrastructure Group Firewall Change for Police Department Milestone Access 5/18/2016 19:57 Resolved Jeff Dulac Minnetonka Virginia Vaske 5/19/2016 10:07 Virginia Vaske Medium - 3-7 days 5/19/2016 10:07
140039 Public Safety General new call-- PMDC logs in fine but flashes 5/19/2016 7:30 Resolved Dan Anderson Dakota County 5/19/2016 7:55 Jason Ehlers Medium - 3-7 days 5/19/2016 7:55
140040 JDE Finance Re: Tungsten - May credit card charges 5/19/2016 7:32 Resolved Jeremy Pire Farmington Jill Davis 5/27/2016 10:26 Robin Hanson Medium - 3-7 days 5/27/2016 10:08
140041 JDE HR/Payroll Benefit Planning 5/19/2016 7:59Pending Client
ResponseNancy Hilary LOGIS Nancy Hilary 5/19/2016 8:22 Nancy Hilary Medium - 3-7 days
140042 Network Services Cannot access my H drive 5/19/2016 8:03 Resolved Kevin Sundberg LOGIS Peter Carlson 5/19/2016 12:03 Peter Carlson Medium - 3-7 days 5/19/2016 12:03
140043 JDE HR/Payroll ESS - Security Report 5/19/2016 8:13 Resolved Renee Korts Maple Grove Kevin Sundberg 5/19/2016 9:10 Kevin Sundberg Medium - 3-7 days 5/19/2016 9:10
140044 Infrastructure GroupFirewall Change Request for GV WeScanIDs Software for POS
Systems at BV Golf5/19/2016 8:15 Client to Test Beth Yurchisin Golden Valley Adam Maloney 5/19/2016 9:50 Adam Maloney Medium - 3-7 days
140045 Public Safety General Changes required to Beat 56 (MOA) for TriTech CAD 5/19/2016 8:17 New Jeff Zieske Bloomington Michael Simmons 5/19/2016 8:19 Terry Hoium Medium - 3-7 days
140046 Tracker Admin test (from Kacie at Lakeville) 5/19/2016 8:21 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31
140047 Tracker Admin test 2 5/19/2016 8:26 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31
140048 RecTrac GL Distribution 5/19/2016 8:28Pending Client
ResponseJared Flewellen Eagan Paul Norton 5/20/2016 15:16 Paul Norton High - 2 days
140049 Tracker Admin test 3 5/19/2016 8:29 Resolved Kacie Robinson Lakeville Sue Christiansen 5/19/2016 8:31 Sue Christiansen Medium - 3-7 days 5/19/2016 8:31
140050 Utility Billing Delete from Infinity.Link 5/19/2016 8:31 Resolved Katrina Mattson St. Louis Park Pat Lindquist 5/19/2016 8:36 Pat Lindquist Medium - 3-7 days 5/19/2016 8:36
140051 JDE Finance Mystery J/E 5/19/2016 8:35 Resolved Rachel Neuberger Robbinsdale Dave Schleicher 5/19/2016 9:52 Rachel Neuberger Medium - 3-7 days 5/19/2016 8:43
140052 Service Desk Domain Name Purchase 5/19/2016 8:35Pending Client
ResponseTrevor Stewart Lakeville Lori Hackett 5/25/2016 11:43 Lori Hackett Medium - 3-7 days
140053 RecTracMinnetonka: Punch card passes - can we order preprinted
cards/fobs? -- VSI Ticket #12719085/19/2016 8:43 Resolved Kelly O'Dea Minnetonka Paul Norton 5/19/2016 11:24 Paul Norton Medium - 3-7 days 5/19/2016 10:09
140054 Public Safety Mobiles citation 271816201383 FW: Citation Schema Validation Failure 5/19/2016 9:33 New PSRecords Richfield Jason Ehlers 5/23/2016 11:39 Jason Ehlers Critical - 1 day
140055 RecTrac Gift Certificate Redemption 5/19/2016 9:52Pending Client
ResponseSue LaCrosse Brooklyn Center Paul Norton 5/24/2016 15:23 Sue LaCrosse Medium - 3-7 days
140056 Service Desk New VPN User 5/19/2016 9:59 Resolved Rachel Romansky Shakopee Peter Carlson 5/20/2016 8:27 Peter Carlson Medium - 3-7 days 5/20/2016 8:27
140057 Systems Group Need higher access to portla.logis.org 5/19/2016 10:03 Resolved Bob Schlick LOGIS Jeff Sibell 5/19/2016 11:38 Jeff Sibell Medium - 3-7 days 5/19/2016 11:38
140058 RecTracMinnetonka: The VIC service doesn't always start when the PC
starts (VSI Ticket #1271957)5/19/2016 10:10 Client to Test Sam Black Minnetonka Sue Christiansen 5/23/2016 7:21 Andrew Tipper Medium - 3-7 days
140059 JDE HR/Payroll Fire Payroll EE 104584 5/19/2016 10:10 Resolved Pat Vinje Lakeville Nikki Heinbuch 5/23/2016 10:57 Nancy Hilary Medium - 3-7 days 5/20/2016 13:55
140062 Service Desk Non Token Account Enables 5/19/2016 10:22 Resolved Stefan Bakken Lakeville Peter Carlson 5/19/2016 12:39 Stefan Bakken Medium - 3-7 days 5/19/2016 12:06
140063 Service Desk Bridge Operator Console - Can not transfer calls from software 5/19/2016 10:26 Client to Test Kate Larson New Hope Joe Rader 5/23/2016 8:22 Joe Rader Medium - 3-7 days
140064 JDE HR/Payroll Benefit Self Service System - NEED TO DISCUSS 457 5/19/2016 10:27Pending Client
ResponseJulie Nowlan Coon Rapids Nancy Hilary 5/19/2016 14:32 Julie Nowlan Medium - 3-7 days
140065 Infrastructure Group Cannot access local printers while connected to VPN 5/19/2016 10:29 Resolved Calvin Kubat Ramsey Virginia Vaske 5/24/2016 14:15 Virginia Vaske Medium - 3-7 days 5/24/2016 14:20
140066 PIMS RPZ Same Issue As Before 5/19/2016 10:33 Resolved Prestwich, AndrewMetropolitan
Airports CommissionMaria Rucke 5/20/2016 10:54 Maria Rucke Medium - 3-7 days 5/20/2016 10:54
140067 RecTracEagan: RecTrac Session Ended - Credit Card Auth Exists ; VSI
Ticket #12723215/19/2016 10:38 Resolved Jared Flewellen Eagan Paul Norton 5/20/2016 14:07 Paul Norton Medium - 3-7 days 5/20/2016 14:07
140068 Network Services AnyConnect users are disabled 5/19/2016 10:38 Resolved Alan Nordquist Hastings Joe Rader 5/19/2016 11:17 Joe Rader High - 2 days 5/19/2016 11:16
140069 JDE HR/Payroll RE: JDE Benefit Planning - NEED REPORT 5/19/2016 10:58Pending Client
ResponseBrenda Wendlandt Farmington Nancy Hilary 5/19/2016 11:56 Nancy Hilary Medium - 3-7 days
140070 JDE HR/Payroll Timecards 5/19/2016 11:03 Resolved Brian Tadych Edina Dave Schleicher 5/20/2016 13:46 Brian Tadych Medium - 3-7 days 5/20/2016 14:24
140071 JDE Finance FRGN TRANS FEE 5/19/2016 11:06 Resolved JoAnn Eagen Farmington Jill Davis 5/23/2016 12:04 Jill Davis Medium - 3-7 days 5/23/2016 12:05
140072 Utility Billing New landuse code 5/19/2016 11:08Pending Client
ResponseGail Ripley Apple Valley Pam Kummer 5/19/2016 13:50 Gail Ripley Medium - 3-7 days
140073 Public Safety General CAD Daily Report 5/19/2016 11:20 Resolved Stephanie Mellesmoen Apple Valley 5/19/2016 13:08 John Rogers Medium - 3-7 days 5/19/2016 13:08
140074 RecTrac Activity Bottom Line report 5/19/2016 11:32 New Kris Ryan Maple Grove Sue Christiansen 5/19/2016 11:42 Kris Ryan Medium - 3-7 days
140075 Utility Billing report 5/19/2016 11:35Pending Client
ResponseBarbara Baer Eden Prairie Pam Kummer 5/20/2016 11:15 Barbara Baer Medium - 3-7 days
140076 Network Services Can't send email to Ann Davy of Minnetonka Again 5/19/2016 11:57 Resolved Paul Norton LOGIS Peter Carlson 5/20/2016 10:11 Peter Carlson Medium - 3-7 days 5/20/2016 10:11
140077 JDE HR/Payroll Dependent Conversion 5/19/2016 11:58 In Progress Jesse Swenson Richfield Nancy Hilary 5/26/2016 15:03 Nancy Hilary Medium - 3-7 days
140078 Service Desk New AnyConnect version for Mac 5/19/2016 12:07 Resolved Tracy Vener West St. Paul Peter Carlson 5/20/2016 14:02 Peter Carlson Medium - 3-7 days 5/20/2016 15:59
Page 174 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140079 RecTracWebTrac password change done in RecTrac requires immediate
password change5/19/2016 12:09 Resolved Sheila Van Sloun Golden Valley Sue Christiansen 5/19/2016 14:22 Sue Christiansen Medium - 3-7 days 5/19/2016 14:22
140080 JDE HR/Payroll Employee Self Service 5/19/2016 12:10 New Jesse Swenson Richfield Nancy Hilary 5/19/2016 13:09 Nancy Hilary Medium - 3-7 days
140081 Network ServicesNWCT-ESX1 is unresponsive after adding HBA connections for
new SAN drawers5/19/2016 12:12
Pending Client
ResponseShawn Christie NWCT Brian Peterson 5/23/2016 7:32 Brian Peterson Medium - 3-7 days
140082 Utility Billing RE: Donation Bill Codes 5/19/2016 12:24 Resolved Vicki Cullen Brooklyn Center Pam Kummer 5/20/2016 10:46 Pam Kummer Medium - 3-7 days 5/20/2016 10:46
140083 Infrastructure Group Port 24 MVTA-ASR1 5/19/2016 12:51 New Tyre FantMinnesota Transit
AuthorityAdam Maloney 5/19/2016 12:51 Tyre Fant Medium - 3-7 days
140084 Network Services DMZ ACCOUNT 5/19/2016 12:51 Resolved Pat Lindquist LOGIS Peter Carlson 5/20/2016 8:27 Peter Carlson High - 2 days 5/20/2016 8:27
140085 JDE Finance Voided payment question 5/19/2016 13:07Pending Client
ResponseShari Rains New Hope Dave Schleicher 5/19/2016 13:21 Dave Schleicher Medium - 3-7 days
140086 RecTrac WebTrac down 5/19/2016 13:29 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/19/2016 15:02 Sue LaCrosse Medium - 3-7 days 5/19/2016 14:19
140087 Network Services Create Minnetonka users in LOGIS Domain 5/19/2016 13:32 Resolved Keith Anderson LOGIS Peter Carlson 5/20/2016 8:32 Peter Carlson Medium - 3-7 days 5/20/2016 8:31
140088 Public Safety Mobiles FW: Citation Rejected By Court: 271816201388 5/19/2016 13:38 Resolved PSRecords Richfield Jason Ehlers 5/23/2016 15:54 Jason Ehlers Critical - 1 day 5/23/2016 15:54
140089 Service Desk aWare question 5/19/2016 13:45 Resolved Dean Busch Robbinsdale Peter Carlson 5/19/2016 15:50 Dean Busch Medium - 3-7 days 5/20/2016 8:08
140090 PIMS Animal Licenses - Add Microchip field to Search screen 5/19/2016 13:46 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:28 Jim Hald Medium - 3-7 days
140092 PIMSAnimal Licenses - Address field in Search screen should be a
dropdown combo box5/19/2016 13:54 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:28 Jim Hald Medium - 3-7 days
140093 PIMSAnimal Licenses - Dangerous or Potentially Dangerous should be
listed in search grid5/19/2016 13:56 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:29 Jim Hald Medium - 3-7 days
140094 PIMSAnimal Licenses - Remove (or make invisible) Sac and Wac Fee
from Fee Group Information5/19/2016 13:59 Internal Testing Maria Rucke LOGIS Jane Watje 5/19/2016 14:29 Jim Hald Medium - 3-7 days
140095 Systems Group Unable to connect to MG-City SSID on WLAN 5/19/2016 14:06 In Progress Paul Schweisthal Maple Grove 5/20/2016 12:06 Adam Maloney Medium - 3-7 days
140096 PIMS Animal Licenses - Please add Vet Clinic look up table 5/19/2016 14:08 Internal Testing Maria Rucke LOGIS Jane Watje 5/23/2016 11:29 Jim Hald Medium - 3-7 days
140097 Infrastructure Group Cisco ASA Security vulnerability 5/19/2016 14:10 Resolved Jayson Solberg Rosemount Vu Pham 5/23/2016 10:43 Vu Pham Medium - 3-7 days 5/23/2016 10:43
140098 Tracker Admin New Contact - Pat Vinje at Lakeville 5/19/2016 14:39 Resolved Nikki Heinbuch LOGIS Sue Christiansen 5/19/2016 15:38 Sue Christiansen Medium - 3-7 days 5/19/2016 15:38
140099 Infrastructure Group Allow RDP though VPN 5/19/2016 14:50 Resolved Nick Lovejoy Edina Adam Maloney 5/23/2016 9:25 Adam Maloney Medium - 3-7 days 5/23/2016 9:25
140100 Utility Billing Delete eUtility billing acct 5/19/2016 14:57 Resolved Lori Lohmann Edina Pat Lindquist 5/19/2016 15:25 Pat Lindquist Medium - 3-7 days 5/19/2016 15:25
140101 Network Services Configure two replacement switches for HOC 5/19/2016 15:09 Client to Test Tom Venables Burnsville Adam Maloney 5/25/2016 16:17 Adam Maloney Medium - 3-7 days
140102 JDE HR/Payroll New Employees 5/19/2016 15:32 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/23/2016 7:43 Denise Heimerman Medium - 3-7 days 5/20/2016 15:26
140103 Network Services New Cisco Portal 5/19/2016 15:44 New Kevin Pikkaraine LOGIS Lori Hackett Medium - 3-7 days
140104 PIMS Add a License Type 5/19/2016 16:05 New Jane Timm Edina Judd Harper 5/19/2016 16:06 Jeff Brown Medium - 3-7 days
140105 Utility Billing RE: Question 5/19/2016 16:06Pending Client
ResponseVicki Cullen Brooklyn Center Pam Kummer 5/19/2016 16:06 Pam Kummer Medium - 3-7 days
140106 PIMS Addition to 3 licenses 5/19/2016 16:09 New Jane Timm Edina Judd Harper 5/19/2016 16:09 System Medium - 3-7 days
140107 Service Desk FW: RECOVERY Service Alert Memory is OK 5/19/2016 18:48 Resolved Nancy Johnson Crystal Joe Rader 5/23/2016 8:27 Joe Rader Medium - 3-7 days 5/23/2016 8:27
140108 Infrastructure Group Fwd: Tunsgten 5/20/2016 7:08Pending Change
ControlPatty Hartwig Brooklyn Center Adam Maloney 5/25/2016 14:16 Adam Maloney Medium - 3-7 days
140109 Service Desk RE: Joe Soukup Starts Monday 5/20/2016 7:08 Resolved Kevin Pikkaraine LOGIS Peter Carlson 5/20/2016 8:08 Peter Carlson Medium - 3-7 days 5/20/2016 8:08
140110 JDE HR/Payroll RE: ESS NEW HIRES 5/20/2016 7:10 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/20/2016 8:05 Kevin Sundberg Medium - 3-7 days 5/20/2016 8:05
140111 JDE HR/Payroll Employee Termination 5/20/2016 7:41 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/23/2016 8:41 Denise Heimerman Medium - 3-7 days 5/23/2016 8:39
140112 Network Services Issues with uploading PDF files to JDE 5/20/2016 7:50 Resolved Tyre FantMinnesota Transit
AuthorityBrian Peterson 5/20/2016 17:26 Brian Peterson Medium - 3-7 days 5/20/2016 15:57
140113 Utility Billing eutilitybilling-newsletter 5/20/2016 8:29Pending Client
ResponseCarissa Hoyt New Hope Pam Kummer 5/20/2016 10:43 Pam Kummer Medium - 3-7 days
140114 Service Desk Verify Nagios disk checks on lo-mysql 5/20/2016 8:30 Resolved Adam Maloney LOGIS Joe Rader 5/20/2016 9:35 Joe Rader Medium - 3-7 days 5/23/2016 8:27
140115 PIMS PIMS - Remove Application Fee and Change Payment Date 5/20/2016 8:33 Resolved Jackie Onischuk Edina Judd Harper 5/20/2016 9:18 Judd Harper Medium - 3-7 days 5/20/2016 9:18
140116 Infrastructure Group Unable to sign into mobile jabber 5/20/2016 8:41 Client to Test Judy Fradenburgh Bloomington Jude Giron 5/23/2016 15:31 Jude Giron Medium - 3-7 days
140117 Utility Billing FINAL .LINK ACCTS AS OF 05/20/2016 5/20/2016 8:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/20/2016 15:57 Pat Lindquist Medium - 3-7 days 5/20/2016 15:57
140119 RecTrac Refunds 5/20/2016 9:01 Resolved Tom Nesseth Lakeville Paul Norton 5/20/2016 10:19 Paul Norton Medium - 3-7 days 5/20/2016 10:20
140120 Systems Group PROBLEM Service Alert Disks is WARNING 5/20/2016 9:08 Resolved Nagios XI LOGIS Bob Schlick 5/20/2016 10:16 Bob Schlick Medium - 3-7 days 5/20/2016 10:02
140121 Infrastructure Group Add VLAN to 5Ks 5/20/2016 9:11 New Jeff Sibell LOGIS Vu Pham Medium - 3-7 days
140122 Service Desk New customer paperwork [for Mansfield Oil, formerly Yocum Oil] 5/20/2016 9:12Pending Vendor
ResponseJoe Rader LOGIS Lori Hackett 5/25/2016 13:17 Lori Hackett Medium - 3-7 days
Page 175 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140123 RecTracMaple Grove: printing pickleball membership ID; VSI Ticket
#12723145/20/2016 9:13
Pending Client
ResponseJan Clark Maple Grove Paul Norton 5/23/2016 10:33 Paul Norton Medium - 3-7 days
140124 Network Services Order Additional PVDM2 Gateway Adapters 5/20/2016 9:20 Resolved Beth Yurchisin Golden Valley Jack Israel 5/23/2016 15:59 Lori Hackett Medium - 3-7 days 5/23/2016 15:59
140125 Infrastructure Group New Outdoor Sign at City Hall IP Address On VLAN Needed 5/20/2016 9:21Pending Client
ResponseZachary Stanley (SB Inc) New Hope Jude Giron 5/26/2016 15:53 Zachary Stanley (SB Inc) Medium - 3-7 days
140126 JDE Finance New PCARD statement - use 5/13/16 5/20/2016 9:50 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/20/2016 11:20 Brandi Aitkin Medium - 3-7 days 5/20/2016 11:19
140127 Network Services Cisco phone replacement? 5/20/2016 9:55 In Progress Roger Anderson Hutchinson Peter Carlson 5/24/2016 8:56 Peter Carlson Medium - 3-7 days
140128 Infrastructure Group Possible network drops 5/20/2016 9:56 Resolved Will Moua
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 5/20/2016 14:15 Adam Maloney Medium - 3-7 days 5/20/2016 14:15
140129 RecTrac Splash page picture 5/20/2016 9:59 Resolved Ann Davy Minnetonka Paul Norton 5/20/2016 14:56 Paul Norton Medium - 3-7 days 5/20/2016 14:57
140131 Network ServicesPlease remove Derek Ramthun from Voicemail - he is at the
ECVB5/20/2016 10:01 Resolved Robyn Chapman Eagan Joe Rader 5/23/2016 10:21 Joe Rader High - 2 days 5/23/2016 10:31
140132 Public Safety Mobiles APS citation offense issues at court 5/20/2016 10:06 Resolved Stephanie Mellesmoen Apple Valley Jason Ehlers 5/20/2016 13:34 Jason Ehlers Medium - 3-7 days 5/20/2016 13:34
140133 RecTracMaple Grove: Credit card and cash transactions missing on
Journal and gl distribution (VSI Ticket #1273963)5/20/2016 10:11
Pending Vendor
ResponseKris Ryan Maple Grove Sue Christiansen 5/27/2016 15:31 Sue Christiansen High - 2 days
140134 Systems Group Unable to access .Link sites on lo-web02 5/20/2016 10:31 Resolved Pam Kummer LOGIS Jeff Sibell 5/23/2016 7:55 Jeff Sibell High - 2 days 5/23/2016 7:55
140135 Public Safety MobilesAPS citations failing import to FBR due to missing offense
severity5/20/2016 10:39 New Robin Shoen Minnetonka Jason Ehlers 5/26/2016 8:43 Jason Ehlers Medium - 3-7 days
140136 Infrastructure Group Check Firewall Settings for SAN Upgrade 5/20/2016 10:49 New Bob Schlick LOGIS Vu Pham 5/26/2016 9:49 Bob Schlick Medium - 3-7 days
140137 Service Desk Parks and Rec Call Center Login 5/20/2016 11:15 Resolved Robyn Chapman Eagan Carl Pearson 5/20/2016 13:38 Tami Maddio High - 2 days 5/20/2016 13:37
140138 Public Safety General New CSO starting 5/20/2016 12:48 Resolved Stefan Bakken Lakeville 5/23/2016 11:26 Jason Ehlers Medium - 3-7 days 5/23/2016 11:26
140139 Tracker Admin allow AnyConnect users to print on ra-asa #140065 5/20/2016 12:55 Resolved Virginia Vaske LOGIS 5/20/2016 12:56 Virginia Vaske Medium - 3-7 days 5/20/2016 12:56
140140 RecTrac RE: New RecTrac Password Requirements for PCI Compliance 5/20/2016 12:56 Resolved Pam Schmitz Robbinsdale Paul Norton 5/20/2016 13:51 Pam Schmitz Medium - 3-7 days 5/20/2016 13:30
140141 Public Safety General Attn: Jason Ehlers, Citation needed 5/20/2016 13:05 Resolved Krissy Franklin Maple Grove 5/20/2016 13:07 Jason Ehlers Medium - 3-7 days 5/20/2016 13:07
140142 JDE HR/Payroll Interim - Database Changes EE 139365 5/20/2016 13:36 Resolved Denise Heimerman Minnetonka Nancy Hilary 5/23/2016 9:53 Nancy Hilary Medium - 3-7 days 5/23/2016 10:15
140143 Property Data Missing Photo Report enhancement 5/20/2016 14:11 New Norb Vossen LOGIS 5/20/2016 14:15 SystemProject - no specified
due date
140144 Property Data Sales Comparables screen enhancement 5/20/2016 14:15 New Norb Vossen LOGIS 5/20/2016 14:20 SystemProject - no specified
due date
140145 Property Data Add Sub-record description field to value record - enhancement 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:23 SystemProject - no specified
due date
140146 Property Data PRB statistic incorporated into sales ratios studies 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:27 SystemProject - no specified
due date
140147 Property Data updating photos from the field 5/20/2016 14:20 New Norb Vossen LOGIS 5/20/2016 14:31 SystemProject - no specified
due date
140148 Infrastructure Group Port listening 5/20/2016 14:33 New Robert Haight LOGIS Vu Pham Medium - 3-7 days
140149 JDE HR/Payroll Lockout of JDE 5/20/2016 14:47 Resolved Lisa Linnane Farmington Dave Schleicher 5/20/2016 15:44 Dave Schleicher Medium - 3-7 days 5/20/2016 15:44
140150 PIMS ePermits - Contractor cannot retrieve password 5/20/2016 15:07 Resolved Becky Mandaville Maple Grove Judd Harper 5/20/2016 15:20 Judd Harper Medium - 3-7 days 5/20/2016 15:20
140151 JDE HR/Payroll ESS Usernames and passwords 5/20/2016 15:23 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/20/2016 15:59 Kevin Sundberg Medium - 3-7 days 5/20/2016 15:59
140152 JDE HR/Payroll ESS Setup 5/20/2016 15:31 Resolved Heather Campson LOGIS Kevin Sundberg 5/20/2016 16:06 Kevin Sundberg Medium - 3-7 days 5/20/2016 16:06
140153 PIMS Remove SAC Units 5/20/2016 15:37 Resolved Jeff Alger New Hope Joe Soukup 5/26/2016 8:10 Joe Soukup Medium - 3-7 days 5/26/2016 8:10
140154 RecTracLakeville: help - Tuesday CoRec softball games deleted ; VSI
Ticket #12724595/20/2016 15:51 Resolved Kacie Robinson Lakeville Paul Norton 5/20/2016 16:17 Paul Norton Medium - 3-7 days 5/20/2016 16:16
140155 Property Data HS FTP for Mtka 5/20/2016 16:04 Resolved Denise Ostlund Minnetonka Norb Vossen 5/20/2016 16:13 Denise Ostlund Medium - 3-7 days 5/20/2016 16:12
140156 JDE Finance Hubble Licenses 5/20/2016 16:13 Resolved Kevin Vouk Coon Rapids Dave Schleicher 5/22/2016 15:54 Dave Schleicher Medium - 3-7 days 5/22/2016 15:54
140157 Infrastructure GroupEmail (unified message) is deleted before being opened in
Outlook, DND turns on 5/20/2016 16:15 In Progress Judy Fradenburgh Bloomington Jude Giron 5/20/2016 16:25 Jude Giron High - 2 days
140158 RecTrac rec trac unable to login 5/21/2016 8:15Pending Client
Responsearena supervisors Eagan Paul Norton 5/23/2016 9:03 Paul Norton Medium - 3-7 days
140159 Public Safety GeneralLOGIS - Inform FBR - Minnetonka PD - Issues with reports not
rendering in FBR5/21/2016 9:27 Resolved John Rogers LOGIS John Rogers 5/21/2016 10:25 John Rogers Medium - 3-7 days 5/21/2016 10:25
140161 Service Desk Please restore from 5/24/16 backup 5/23/2016 7:23 Resolved Dave Schleicher LOGIS Peter Carlson 5/23/2016 9:15 Jill Davis Medium - 3-7 days 5/23/2016 9:14
140162 Infrastructure Group Change all SNMP strings from public a something unique 5/23/2016 7:31 New Jack Israel LOGIS Jude Giron Medium - 3-7 days
140163 Infrastructure GroupSLP - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 7:53 Resolved Nikki Farrow St. Louis Park Adam Maloney 5/26/2016 9:11 Adam Maloney Medium - 3-7 days 5/26/2016 9:11
Page 176 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140164 Tracker AdminJoe Soukup is back for the summer - unarchive accounts and
add to notification events5/23/2016 7:54 In Progress Ray Jozwiak LOGIS Sue Christiansen 5/23/2016 7:58 Sue Christiansen Medium - 3-7 days
140165 Network Services Parent ticket for Meraki installs 5/23/2016 7:56Pending Client
ResponseJack Israel LOGIS Jason Stickler 5/23/2016 8:19 Jason Stickler
Project - no specified
due date
140166 Public Safety General FW: 7608: REQUEST FOR CAD ACTIVATION 5/23/2016 8:01Pending Client
ResponseKaren Whittaker
Rice/Steele
Consolidated PSAP5/25/2016 14:06 Terry Hoium Medium - 3-7 days
140167 Network Services Identify SSP Logo that will be used for phones 5/23/2016 8:09 In Progress Ian Hardie South St. Paul Carl Pearson 5/24/2016 8:30 Carl PearsonProject - no specified
due date
140168 Public Safety General TriTech Logins 5/23/2016 8:10 New Stefan Bakken Lakeville 5/23/2016 8:10 Stefan Bakken Medium - 3-7 days
140169 Systems Group Logging on CAD file change 5/23/2016 8:10 Resolved Cassandra Stickler LOGIS Bob Schlick 5/25/2016 8:49 Bob Schlick Medium - 3-7 days 5/25/2016 8:49
140170 RecTrac Please upload Archery photo 5/23/2016 8:13 Resolved Kacie Robinson Lakeville Paul Norton 5/23/2016 11:18 Paul Norton Medium - 3-7 days 5/23/2016 11:18
140171 JDE Finance Tungsten 5/23/2016 8:16 Resolved Lisa Reiten Apple Valley Dave Schleicher 5/23/2016 9:24 Lisa Reiten Medium - 3-7 days 5/23/2016 9:56
140172 Network Services Please create LOGIS badge for Intern 5/23/2016 8:26 Resolved Maria Rucke LOGIS Lori Hackett 5/24/2016 8:15 Lori Hackett Medium - 3-7 days 5/24/2016 8:15
140173 RecTracWebtrac Credit Card payment received without a registration
(Zhihua Ye, $170)5/23/2016 8:32
Pending Client
ResponseKris Ryan Maple Grove Sue Christiansen 5/26/2016 8:02 Kris Ryan Medium - 3-7 days
140174 RecTrac Brooklyn Center: Vic Down on Sunday 5/23/2016 8:34Pending Client
ResponseSue LaCrosse Brooklyn Center Paul Norton 5/23/2016 13:17 Paul Norton Medium - 3-7 days
140175 Systems Group Infinity.Link Site Security Certificate 5/23/2016 8:38 Resolved Pam Kummer LOGIS Jeff Sibell 5/24/2016 12:34 Jeff Sibell Medium - 3-7 days 5/24/2016 12:34
140176 RecTrac Lakeville: VIC is down (VSI Ticket #1272644) 5/23/2016 8:38Pending Vendor
ResponseJoe Masiarchin Lakeville Sue Christiansen 5/23/2016 16:50 Sue Christiansen Critical - 1 day
140177 Infrastructure GroupACJLEC - Upgrade redundant ASA to new code to eliminate
several vulnerabilites5/23/2016 8:56 New George Jensen Anoka County JLEC Adam Maloney Medium - 3-7 days
140178 Infrastructure GroupBC- Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 8:58 New Patty Hartwig Brooklyn Center Vu Pham Medium - 3-7 days
140179 JDE Finance Budget Access for Tim Simon 5/23/2016 9:13 Resolved Pat Sulander St. Louis Park Dave Schleicher 5/23/2016 9:25 Pat Sulander Medium - 3-7 days 5/23/2016 9:22
140180 Service Desk Phone Needed for Intern 5/23/2016 9:13 Resolved Maria Rucke LOGIS Peter Carlson 5/27/2016 13:52 Peter Carlson Medium - 3-7 days 5/27/2016 13:52
140181 Infrastructure Group ACL check for new ESXi Server 5/23/2016 9:14 Pending Equipment Don Tomlinson Austin Vu Pham 5/23/2016 15:12 Brian PetersonProject - no specified
due date
140182 Infrastructure GroupBV - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:19 In Progress Tom Venables Burnsville Vu Pham 5/24/2016 8:07 Tom Venables Medium - 3-7 days
140183 Service Desk Term KCarlson 5/23/2016 9:20 Resolved Patty Hartwig Brooklyn Center Peter Carlson 5/24/2016 9:02 Peter Carlson Medium - 3-7 days 5/24/2016 9:02
140184 Infrastructure GroupCR - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:20 New Dave Sack Coon Rapids Jason Stickler 5/24/2016 15:57 Jason Stickler Medium - 3-7 days
140185 RecTrac Vic issues again today 5/23/2016 9:21 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/23/2016 11:27 Sue Christiansen Medium - 3-7 days 5/23/2016 11:27
140187 Infrastructure GroupDCC - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:24 Resolved John Sutton
Dakota
Communications
Center
Adam Maloney 5/26/2016 9:11 Adam Maloney Medium - 3-7 days 5/26/2016 9:11
140188 Infrastructure GroupEA - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:26
Pending Change
ControlDan Cook Eagan Virginia Vaske 5/26/2016 8:32 Virginia Vaske Medium - 3-7 days
140189 Infrastructure GroupED - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:27
Pending Client
ResponseRyan Browning Edina Virginia Vaske 5/24/2016 13:00 Virginia Vaske Medium - 3-7 days
140190 Infrastructure GroupEP - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:27 New James Goldenstein Eden Prairie Vu Pham 5/23/2016 9:29 James Goldenstein Medium - 3-7 days
140191 Infrastructure GroupFA - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:29 New Rob Boerboom Farmington Vu Pham Medium - 3-7 days
140192 Infrastructure GroupMI - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:31 New Jeff Dulac Minnetonka Jason Stickler 5/24/2016 15:56 Jason Stickler Medium - 3-7 days
140193 Public Safety General FW: Citrix and VPN 5/23/2016 9:33 Resolved Karen WhittakerRice/Steele
Consolidated PSAP5/26/2016 14:03 Terry Hoium Medium - 3-7 days 5/26/2016 12:39
140194 JDE HR/Payroll WBL - Insight Report 5/23/2016 9:43 Internal Testing Sandra Tauer White Bear Lake Dave Schleicher 5/26/2016 9:59 Dave Schleicher Medium - 3-7 days
140195 Infrastructure GroupRCECC - Upgrade redundant ASA to new code to eliminate
several vulnerabilites5/23/2016 9:45
Pending Client
ResponseDave Pikal
Ramsey County
Emergency
Communications
Center (RCECC)
Adam Maloney 5/24/2016 9:27 Adam Maloney Medium - 3-7 days
140196 Infrastructure GroupRI - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:45 Resolved Sally Morton Richfield Virginia Vaske 5/26/2016 9:08 Virginia Vaske Medium - 3-7 days 5/26/2016 9:08
140197 Infrastructure GroupSSP - Upgrade redundant ASA to new code to eliminate several
vulnerabilites5/23/2016 9:47 Resolved Ian Hardie South St. Paul Virginia Vaske 5/27/2016 16:22 Virginia Vaske Medium - 3-7 days 5/27/2016 16:22
140198 Systems Group Test CAD resources on the CAD Citrix farm 5/23/2016 9:51 In Progress Terry Hoium LOGIS Bob Schlick 5/25/2016 8:41 Bob Schlick Medium - 3-7 days
140199 Infrastructure Group infrastructure request....by June 3 or sooner! 5/23/2016 9:52 New Nancy Johnson Crystal Vu Pham 5/23/2016 9:53 Nancy Johnson Medium - 3-7 days
Page 177 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140200 Service DeskAdd Karrie Glen of Lakeville ([email protected]) to the LO
RecTrac 3.1 group5/23/2016 10:08 Resolved Sue Christiansen LOGIS Peter Carlson 5/23/2016 10:27 Sue Christiansen Medium - 3-7 days 5/23/2016 10:24
140202 PIMS ePermits - Contractor Having Problems Pulling Permit 5/23/2016 10:24 Resolved Jeanne McManus Golden Valley Judd Harper 5/23/2016 10:37 Judd Harper Medium - 3-7 days 5/23/2016 10:37
140203 Network Services Support User Locked Out 5/23/2016 10:41 Resolved Paul Norton LOGIS Joe Rader 5/23/2016 11:59 Joe Rader Medium - 3-7 days 5/23/2016 11:59
140205 JDE HR/Payroll ESS Username and Password 5/23/2016 10:50 Resolved Patti Kent Shakopee Kevin Sundberg 5/23/2016 11:27 Kevin Sundberg Medium - 3-7 days 5/23/2016 11:26
140206 Infrastructure Group Traffic not allowed 5/23/2016 10:58Pending Vendor
ResponseKatie Bisek Edina Adam Maloney 5/23/2016 13:53 Adam Maloney Medium - 3-7 days
140207 Public Safety General CSO Term 5/23/2016 10:59 New Stefan Bakken Lakeville 5/23/2016 11:09 Jason Ehlers Medium - 3-7 days
140208 Service Desk CSO Term 5/23/2016 10:59 Resolved Stefan Bakken Lakeville Joe Rader 5/23/2016 12:25 Joe Rader Medium - 3-7 days 5/23/2016 12:26
140209 RecTracPARENT: VIC issues originating the weekend of 5/21/16 (LA and
BC)5/23/2016 11:01 In Progress Logis Internal LOGIS Sue Christiansen
Project - no specified
due date
140210 Service Desk Non-Token VPN Reset 5/23/2016 11:02 Resolved Stefan Bakken Lakeville Joe Rader 5/23/2016 12:28 Joe Rader Medium - 3-7 days 5/23/2016 12:28
140211 JDE HR/Payroll Time card login 5/23/2016 11:03 Resolved Carrie Person Edina Dave Schleicher 5/23/2016 11:23 Dave Schleicher Medium - 3-7 days 5/23/2016 11:23
140212 JDE Finance tungsten question - Forms Functionality 5/23/2016 11:10 Resolved Tracy Geise Farmington Dave Schleicher 5/23/2016 14:05 Tracy Geise Medium - 3-7 days 5/23/2016 11:16
140213 Service Desk SL-CAM6 Server 5/23/2016 11:23 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/24/2016 15:02 Scott Crocker Medium - 3-7 days 5/24/2016 15:03
140214 RecTrac photo upload question 5/23/2016 11:27 Resolved Kacie Robinson Lakeville Paul Norton 5/24/2016 9:26 Paul Norton Medium - 3-7 days 5/24/2016 9:26
140215 RecTrac Facility Report 5/23/2016 11:29 Resolved Jared Flewellen Eagan Paul Norton 5/26/2016 14:15 Paul Norton Medium - 3-7 days 5/26/2016 14:16
140216 Utility Billing FW: Your certificate is expired 5/23/2016 11:40 Resolved SLP Utility Billing St. Louis Park Pam Kummer 5/24/2016 13:56 Pam Kummer Medium - 3-7 days 5/24/2016 13:56
140217 Service Desk New Citrix user login 5/23/2016 11:42Pending Client
ResponseRobin Shoen Minnetonka Joe Rader 5/27/2016 9:29 Robin Shoen Medium - 3-7 days
140218 JDE HR/Payroll Interim 5/23/2016 11:59 Resolved Denise Heimerman Minnetonka Nikki Heinbuch 5/23/2016 12:56 Denise Heimerman Medium - 3-7 days 5/23/2016 12:34
140219 RecTracLakeville: send instructors an e-mail on start date of all classes
that begin in July - VSI Ticket #12730705/23/2016 12:06 Resolved Kacie Robinson Lakeville Paul Norton 5/24/2016 14:11 Paul Norton Medium - 3-7 days 5/24/2016 14:11
140220 JDE Finance PID # 20734 in NONPO AV 5/23/2016 12:08 Resolved JoAnn Eagen Farmington Dave Schleicher 5/25/2016 14:48 Dave Schleicher Medium - 3-7 days 5/25/2016 14:48
140221 JDE HR/Payroll FW: 2016 GASB 45 data request 5/23/2016 12:25 Resolved Eric Roggeman Edina Nancy Hilary 5/24/2016 6:40 Kyle Sawyer Medium - 3-7 days 5/25/2016 14:57
140222 Utility Billing DELETE .LINK ACCT 5/23/2016 12:44 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/23/2016 13:02 Pat Lindquist Medium - 3-7 days 5/23/2016 13:01
140223 Network Services Setup Tripwire clients on SLP PCs for change monitoring. 5/23/2016 13:20 New Nikki Farrow St. Louis Park Dimitrios Hilton Medium - 3-7 days
140224 Network Services RE: BC 5520 Controller SmartNet Quote 5/23/2016 13:22 Pending Equipment Kevin Pikkaraine LOGIS Lori Hackett 5/27/2016 13:57 Lori Hackett Medium - 3-7 days
140225 Network Services Nessus Vulnerability Scanner Setup 5/23/2016 14:21 New Robert James Woodbury Dimitrios Hilton 5/24/2016 8:33 Robert James Medium - 3-7 days
140226 JDE Finance tungsten approver change - maple grove 5/23/2016 15:04 Resolved Sheri Robertson Maple Grove Jill Davis 5/23/2016 20:17 Sheri Robertson Medium - 3-7 days 5/23/2016 20:17
140227 Systems Group SSL Certificate 5/23/2016 15:05 Resolved Richard Johnson New Hope Jeff Sibell 5/24/2016 12:35 Jeff Sibell Medium - 3-7 days 5/24/2016 12:35
140228 JDE Finance Proxies 5/23/2016 15:09 Resolved Robin Hanson Farmington Jill Davis 5/24/2016 8:40 Robin Hanson Medium - 3-7 days 5/24/2016 8:32
140229 JDE Finance RECLASSING TUNGSTEN VOUCHERS IN JDE 5/23/2016 15:25 Resolved Tracy Geise Farmington Jill Davis 5/24/2016 8:49 Jill Davis Medium - 3-7 days 5/24/2016 8:49
140230 Utility Billing Paypal 5/23/2016 15:45 Resolved Rachel Neuberger Robbinsdale Pam Kummer 5/24/2016 13:59 Pam Kummer Medium - 3-7 days 5/24/2016 13:59
140231 Network Services New Citrix Users (PIMS) 5/23/2016 15:47 New Ann Boettcher St. Louis Park Joe Rader 5/24/2016 10:54 Judd Harper Medium - 3-7 days
140232 Network Services Order additional Gateway Adapters 5/23/2016 15:59 Resolved Beth Yurchisin Golden Valley Lori Hackett 5/23/2016 16:03 Lori Hackett Medium - 3-7 days 5/23/2016 16:05
140233 Service Desk Dispatcher Brittany Quay badge 3005 5/23/2016 16:00 Resolved Jill BondhusRice/Steele
Consolidated PSAPJoe Rader 5/24/2016 12:49 Joe Rader Medium - 3-7 days 5/24/2016 12:49
140234 RecTrac Brooklyn Center WebTrac down 5/23/2016 16:05 Resolved Sue LaCrosse Brooklyn Center Sue Christiansen 5/24/2016 8:16 Sue LaCrosse Medium - 3-7 days 5/23/2016 16:35
140235 JDE Finance Attachments 5/23/2016 16:06 New Dawn McGuireMinnesota Transit
AuthorityJill Davis 5/26/2016 12:03 Dawn McGuire Medium - 3-7 days
140236 Network Services Cryptoware at RO liquor store 5/23/2016 16:07 In Progress Dean Busch Robbinsdale Dimitrios Hilton 5/25/2016 11:41 Joe Rader Medium - 3-7 days
140237 Network Services Order additional Gateway Adapters 5/23/2016 16:07Pending
MiscellaneousJack Israel LOGIS Lori Hackett 5/27/2016 14:52 Jack Israel Medium - 3-7 days
140238 RecTracRecTrac Announcement Options - Free setup to display
announcements at kiosk5/23/2016 16:13 In Progress Stefan Bakken Lakeville Sue Christiansen 5/26/2016 15:00 Paul Norton Medium - 3-7 days
140239 Infrastructure GroupPlease add / remove IP Addresses for Insight / Hubble access
for Shakopee5/23/2016 16:14 Resolved Dave Schleicher LOGIS Jason Stickler 5/26/2016 14:48 Jason Stickler Medium - 3-7 days 5/26/2016 14:48
140241 Utility Billing Letter 5/23/2016 16:25 Resolved Amy Dierkhising Maple Grove Pat Lindquist 5/25/2016 13:48 Pat Lindquist Medium - 3-7 days 5/25/2016 13:48
140242 Infrastructure Group VPN Authentication Error 5/23/2016 17:11 Resolved Jeff Dulac Minnetonka Adam Maloney 5/24/2016 8:29 Adam Maloney Critical - 1 day 5/24/2016 8:29
140243 Special Assessments LA - Deferred Assessments changes 5/24/2016 5:19 Resolved Dianne Quinnell Lakeville Norb Vossen 5/24/2016 13:21 Norb Vossen Medium - 3-7 days 5/24/2016 9:45
140244 JDE Finance New Fixed Asset Error 5/24/2016 6:37 Resolved Joel Merry Minnetonka Dave Schleicher 5/24/2016 9:11 Dave Schleicher Medium - 3-7 days 5/24/2016 9:12
140245 JDE HR/Payroll 2016 GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 7:00 New Nancy Hilary LOGIS Nancy Hilary 5/25/2016 11:05 Nancy Hilary Medium - 3-7 days
Page 178 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140246 Network Services Outlook redirect message 5/24/2016 7:22 Resolved Pam Kummer LOGIS Peter Carlson 5/24/2016 8:42 Pam Kummer High - 2 days 5/24/2016 8:50
140247 JDE HR/Payroll FW: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 7:36 Resolved Brenda Wendlandt Farmington Nancy Hilary 5/25/2016 10:53 Brenda Wendlandt Medium - 3-7 days 5/25/2016 14:55
140248 JDE HR/Payroll City of Apple Valley - GASB info 5/24/2016 7:37 Resolved Mary Thelen Apple Valley Nikki Heinbuch 5/25/2016 8:20 Mary Thelen Medium - 3-7 days 5/26/2016 10:51
140249 RecTrac Maple Grove, Lakeville, and Crystal: VIC is down 5/24/2016 7:38 Resolved Lisa Jost Maple Grove Sue Christiansen 5/24/2016 12:06 Sue Christiansen Critical - 1 day 5/24/2016 12:06
140250 Systems Group Expand disk space on LO-portaltest1 5/24/2016 7:42 Resolved Kevin Pikkaraine LOGIS Jeff Sibell 5/25/2016 16:01 Jeff Sibell Medium - 3-7 days 5/25/2016 16:01
140251 Network Services Low Disk Space on LO-vCenter01 5/24/2016 7:49 Resolved Kevin Pikkaraine LOGIS Chad Remick 5/24/2016 8:27 Chad Remick Medium - 3-7 days 5/25/2016 7:52
140252 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/24/2016 7:50 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/24/2016 9:06 Sandra Tauer Medium - 3-7 days 5/24/2016 9:02
140253 Network Services Low Disk Space on PSDSPRIFBRWEB 5/24/2016 7:51 Resolved George Jensen Anoka County JLEC Chad Remick 5/24/2016 9:35 Chad Remick Medium - 3-7 days 5/24/2016 9:35
140254 Public Safety Mobiles No information when running drivers license or plate 5/24/2016 7:56 Resolved Rich Evans Eagan John Nichols 5/24/2016 8:49 John Nichols High - 2 days 5/24/2016 8:49
140255 JDE HR/Payroll GASB 45 Actuarial Valuation Census 5/24/2016 8:05 Resolved Jill Pocklington Coon Rapids Nancy Hilary 5/26/2016 8:21 Nancy Hilary Medium - 3-7 days 5/25/2016 14:55
140256 JDE HR/Payroll timecard password 5/24/2016 8:06 Resolved Mike Rice Edina Kevin Sundberg 5/24/2016 8:29 Kevin Sundberg Medium - 3-7 days 5/24/2016 8:33
140258 JDE HR/Payroll GASB 45 Dataset 5/24/2016 8:12 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 7:08 Nancy Hilary Medium - 3-7 days 5/25/2016 14:55
140259 Service Desk psdsprifbrweb.acw-psds.org/Disks is WARNING 5/24/2016 8:21 Resolved Joe Rader LOGIS Chad Remick 5/24/2016 8:37 Chad Remick Medium - 3-7 days 5/24/2016 8:37
140260 JDE Finance Question on Expiring password emails 5/24/2016 8:21 Resolved Jackie Lipski Ramsey Dave Schleicher 5/24/2016 9:36 Jackie Lipski Medium - 3-7 days 5/24/2016 9:38
140261 Infrastructure Group Out of TCAM on Nexus 7K 5/24/2016 8:24 New Vu Pham LOGIS Vu Pham 5/24/2016 8:27 Vu Pham Medium - 3-7 days
140262 JDE HR/Payroll GASB 45 Actuarial Valuation Census 5/24/2016 8:32 Resolved Wanita Williams Golden Valley Nikki Heinbuch 5/25/2016 10:41 Sue Virnig Medium - 3-7 days 5/26/2016 10:51
140263 Public Safety General BCPD User Update - Christopher Jordan 5/24/2016 8:38 New Brian Loots Brooklyn Center 5/25/2016 9:17 Peter Carlson Medium - 3-7 days
140264 JDE HR/Payroll GASB 45 Actuarial Valuation data 5/24/2016 8:50 Resolved Wendy Brierley NWCT Nancy Hilary 5/25/2016 12:59 Wendy Brierley Medium - 3-7 days 5/25/2016 14:54
140265 Systems Group Unable to connect to FTP site 5/24/2016 8:52 Resolved Nikki Farrow St. Louis Park John Paulsen 5/24/2016 9:53 John Paulsen Medium - 3-7 days 5/24/2016 9:24
140267 RecTrac Lakeville: Ticket printers not an option (other printing is OK) 5/24/2016 8:56 Resolved Joe Masiarchin Lakeville Sue Christiansen 5/24/2016 11:11 Sue Christiansen High - 2 days 5/24/2016 11:11
140268 JDE HR/Payroll JDE access 5/24/2016 9:09 Resolved Shari Rains New Hope Dave Schleicher 5/24/2016 16:19 Carol Sorensen Medium - 3-7 days 5/24/2016 9:37
140269 Service Desk FW: Active 911 Monitor for Chad 5/24/2016 9:11 Resolved Don Rambow White Bear Lake Chad Remick 5/25/2016 7:51 Chad Remick Medium - 3-7 days 5/25/2016 7:51
140270 Service Desk Weather/general announcement greeting upload from outside 5/24/2016 9:16 New Richard Johnson New Hope Joe Rader 5/26/2016 13:54 Richard Johnson Medium - 3-7 days
140271 Infrastructure Group Open access for Arbitrator system to new server IP 5/24/2016 9:18 New Patty Hartwig Brooklyn Center Vu Pham Medium - 3-7 days
140272 RecTrac Crystal: VIC is down 5/24/2016 9:21 Resolved Jason Minnick Crystal Sue Christiansen 5/24/2016 12:29 Sue Christiansen Medium - 3-7 days 5/24/2016 11:16
140274 RecTrac Maple Grove: splash page change - VSI Ticket #1273266 5/24/2016 9:36 Resolved Jan Clark Maple Grove Paul Norton 5/25/2016 13:44 Jan Clark Medium - 3-7 days 5/25/2016 13:39
140275 Service Desk Excel file read - only 5/24/2016 9:36 Resolved Kevin Sundberg LOGIS Peter Carlson 5/24/2016 9:58 Peter Carlson Medium - 3-7 days 5/24/2016 9:57
140276 Network Services Physical VPN Tokens 5/24/2016 9:37 Resolved Robyn Chapman Eagan Peter Carlson 5/24/2016 10:15 Peter Carlson High - 2 days 5/24/2016 10:27
140277 Infrastructure Group Access needed for Dakota County agencies for CADBrowser 5/24/2016 9:39 Client to Test Terry Hoium LOGIS John Wondra 5/31/2016 7:20 John Wondra High - 2 days
140278 JDE HR/Payroll User Defined Text 5/24/2016 9:41Pending Client
ResponseJill Pocklington Coon Rapids Nancy Hilary 5/24/2016 16:10 Jill Pocklington Medium - 3-7 days
140279 Public Safety General HIGH - Set up 2 New Users-Citrix/CAD/Mobiles/APS 5/24/2016 9:43 New Lynn Vasquez Eagan 5/24/2016 12:15 Cassy Stickler Critical - 1 day
140280 Service DeskPlease add Jan Clark and Chalene Ward (Maple Grove) to the LO
RecTrac 3.1 <[email protected]> email list5/24/2016 9:55 Resolved Sue Christiansen LOGIS Peter Carlson 5/25/2016 8:41 Sue Christiansen Medium - 3-7 days 5/25/2016 8:19
140281 Special Assessments MG - Division # 160012 P & I table 5/24/2016 9:55 In Progress Julie Board Maple Grove Norb Vossen 5/25/2016 10:29 Julie Board Medium - 3-7 days
140282 Utility Billing Finalled .link accts 5/24/2016 10:16 Resolved Rachel Neuberger Robbinsdale Pat Lindquist 5/24/2016 12:18 Rachel Neuberger Medium - 3-7 days 5/24/2016 12:14
140284 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Cindy Nelson Ramsey Nancy Hilary 5/25/2016 11:32 Nancy Hilary Medium - 3-7 days 5/25/2016 14:54
140285 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Richard Johnson New Hope Nancy Hilary 5/25/2016 12:26 Nancy Hilary Medium - 3-7 days 5/25/2016 14:54
140286 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/24/2016 10:17 Resolved Patti Kent Shakopee Nikki Heinbuch 5/26/2016 10:48 Nikki Heinbuch Medium - 3-7 days 5/26/2016 11:41
140287 Service Desk Get ScreenConnect pricing 5/24/2016 10:42 New Peter Carlson LOGIS Peter Carlson 5/25/2016 9:18 Peter Carlson Medium - 3-7 days
140288 Network Services Course Registration Cisco Contact Center Express 10.5 - Jude 5/24/2016 10:43 Resolved Jack Israel LOGIS Lori Hackett 5/24/2016 15:16 Jack Israel Medium - 3-7 days 5/24/2016 15:15
140289 Service DeskHIGH PRIORITY - Northfield PD - Annie Haan - Entrust token
needs reset5/24/2016 10:50 Resolved Mischelle Watkins Northfield Carl Pearson 5/24/2016 11:10 Carl Pearson Medium - 3-7 days 5/24/2016 11:10
140290 Network Services lo-hpbs7-sw2 not accessible via SSH 5/24/2016 11:01 Resolved Kevin Pikkaraine LOGIS Virginia Vaske 5/26/2016 8:40 Virginia Vaske Medium - 3-7 days 5/26/2016 8:40
140291 PIMS Help With Massage Business Renewal 5/24/2016 11:03 New Jane Timm Edina Maria Rucke 5/24/2016 11:03 System Medium - 3-7 days
140292 JDE HR/Payroll ESS Usernames and Passwords 5/24/2016 11:08 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/24/2016 11:46 Kevin Sundberg Medium - 3-7 days 5/24/2016 11:46
Page 179 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140294 JDE HR/Payroll One more ESS - sorry 5/24/2016 11:18 Resolved Jill Berger Brooklyn Center Kevin Sundberg 5/24/2016 11:58 Kevin Sundberg Medium - 3-7 days 5/24/2016 11:58
140295 JDE HR/Payroll Name Change 5/24/2016 11:23 Resolved Patti Kent Shakopee Nikki Heinbuch 5/24/2016 14:38 Nikki Heinbuch Medium - 3-7 days 5/25/2016 15:37
140297 JDE HR/Payroll ESS - electronic time sheet 5/24/2016 11:30 Resolved Jodi Rosati Maple Grove Kevin Sundberg 5/25/2016 8:27 Kevin Sundberg Medium - 3-7 days 5/25/2016 8:27
140298 Utility Billing Cycle 5 Irr Meters 5/24/2016 11:45 Resolved Bridget Mehrman Coon Rapids Pam Kummer 5/24/2016 11:47 Pam Kummer Medium - 3-7 days 5/24/2016 11:47
140299 RecTrac Event Timer down for CY, after VIC issues were cleared up 5/24/2016 11:49 Client to Test Dan Mueller Crystal Sue Christiansen 5/24/2016 12:08 Sue Christiansen Critical - 1 day
140300 JDE HR/Payroll New ESS User 5/24/2016 11:56 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/24/2016 12:54 Kevin Sundberg Medium - 3-7 days 5/24/2016 12:56
140301Public Safety
DevelopmentChange Battalions for Inver Grove Police 5/24/2016 12:25 Resolved Cassandra Stickler LOGIS Michael Simmons 5/27/2016 15:40 Michael Simmons Medium - 3-7 days 5/27/2016 15:40
140302 Utility Billing Correct email address 5/24/2016 12:26 Resolved Lori Lohmann Edina Pat Lindquist 5/24/2016 14:56 Pat Lindquist Medium - 3-7 days 5/24/2016 14:56
140303 Network Services CPU alert from Nagios 5/24/2016 12:32 Resolved Robert Haight LOGIS Robert Haight 5/24/2016 12:34 Robert Haight Medium - 3-7 days 5/24/2016 12:34
140304 RecTrac emails to clients are NOT processing 5/24/2016 12:57 Resolved Jan Clark Maple Grove Sue Christiansen 5/26/2016 13:45 Sue Christiansen Medium - 3-7 days 5/26/2016 13:46
140305 JDE HR/Payroll MSRS EE 110184 5/24/2016 13:00 Resolved Eve Lomaistro New Hope Nancy Hilary 5/25/2016 8:58 Eve Lomaistro Medium - 3-7 days 5/25/2016 9:02
140306 RecTrac 2 pc's assigned to 1 drawer 5/24/2016 13:03 New Nancy Johnson Crystal Paul Norton 5/24/2016 13:03 System Medium - 3-7 days
140307 JDE HR/Payroll Test Subject 5/24/2016 13:05 Resolved Jenny Hildebrandt
Dakota
Communications
Center
Nancy Hilary 5/24/2016 16:36 Jenny Hildebrandt Medium - 3-7 days 5/25/2016 7:36
140308 RecTrac lock down POS users to POS screens only? 5/24/2016 13:08 New Nancy Johnson Crystal Paul Norton 5/24/2016 13:08 System Medium - 3-7 days
140309 JDE HR/Payroll EE Master Category Code 5 = PreUnion 67/100 5/24/2016 13:15 In Progress Nancy Hilary LOGIS Nancy Hilary 5/24/2016 13:18 Nancy Hilary Medium - 3-7 days
140310 Special Assessments RE: Deferred Assessments 5/24/2016 13:19 Resolved Norb Vossen LOGIS 5/24/2016 13:20 Norb Vossen Medium - 3-7 days 5/24/2016 13:20
140311 Systems Group Install JLEC EMC Drives 5/24/2016 13:24 New Kevin Pikkaraine LOGIS Robert Haight 5/24/2016 13:29 Lori Hackett Medium - 3-7 days
140312 JDE Finance Delete Docuscan batch request 5/24/2016 13:30 Resolved Margaret 'Maggie' Wagner Maple Grove Jill Davis 5/24/2016 15:52 Margaret 'Maggie' Wagner Medium - 3-7 days 5/24/2016 14:31
140313 Utility Billing G/L code help 5/24/2016 13:32Pending Client
ResponseFiona Golden Minnetonka Pam Kummer 5/24/2016 15:58 Joel Merry Medium - 3-7 days
140314 Network Services User Accounts 5/24/2016 13:36 Resolved Alan Nordquist Hastings Peter Carlson 5/24/2016 15:54 Peter Carlson High - 2 days 5/24/2016 15:54
140315 PIMS Special Event Food Stand 5/24/2016 13:37 New Jane Timm Edina Maria Rucke 5/24/2016 13:37 System Medium - 3-7 days
140316 JDE HR/Payroll Medical Continuation during Military EE 142100 5/24/2016 13:40 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 13:48 Nancy Hilary Medium - 3-7 days 5/25/2016 14:56
140317 JDE HR/Payroll New Employees - Rec 5/24/2016 13:45 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/25/2016 8:05 Denise Heimerman Medium - 3-7 days 5/25/2016 7:57
140318 Utility Billing #202302007 5/24/2016 13:49 Resolved Lori Lohmann Edina Pat Lindquist 5/24/2016 14:45 Pat Lindquist Medium - 3-7 days 5/24/2016 14:45
140319 JDE HR/Payroll PT>30 Benefit Group Change Error 5/24/2016 13:52 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 15:22 Rhonda O'Loughlin Medium - 3-7 days 5/25/2016 7:37
140320 RecTrac Maple Grove: VIC down again 5/24/2016 14:03 Resolved Kris Ryan Maple Grove Sue Christiansen 5/24/2016 14:38 Sue Christiansen High - 2 days 5/24/2016 14:38
140321 Infrastructure Group Activate ports on for SAN Management 5/24/2016 14:21 New Bob Schlick LOGIS Adam Maloney 5/24/2016 14:27 Bob Schlick Medium - 3-7 days
140322 RecTrac Crystal Demo: Event Timer Down 5/24/2016 14:30 Resolved Dan Mueller Crystal Sue Christiansen 5/24/2016 15:15 Sue Christiansen High - 2 days 5/24/2016 15:15
140323 RecTrac event timer warning 5/24/2016 14:36 Client to Test Sue LaCrosse Brooklyn Center Sue Christiansen 5/24/2016 16:32 Sue Christiansen Medium - 3-7 days
140324 JDE HR/Payroll 2017 URL/PDF Links Benefit Enrollment 5/24/2016 15:01 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 8:37 Nancy Hilary Medium - 3-7 days
140325 Public Safety Records New Active Directory Account 5/24/2016 15:04 New Jean Driscoll Rosemount 5/27/2016 14:38 Jean Driscoll High - 2 days
140326 JDE HR/Payroll R56DBA for HSA in 910 and 920 5/24/2016 15:07 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 7:07 Nancy Hilary Medium - 3-7 days 5/26/2016 7:08
140327 JDE HR/Payroll FSA Conversion from DBA to Benefits 5/24/2016 15:07 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 14:53 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 13:09
140328 JDE HR/Payroll Cash receipt user not able to print 5/24/2016 15:08 New Jason Fredrickson Ramsey Nikki Heinbuch 5/24/2016 15:31 Nikki Heinbuch Medium - 3-7 days
140329 JDE HR/Payroll FW: Message from Matyi Timothy 5/24/2016 15:08 Resolved Carrie Person Edina Nikki Heinbuch 5/24/2016 15:18 Nikki Heinbuch Medium - 3-7 days 5/25/2016 10:53
140331 Utility Billing ACH 5/24/2016 15:13 Resolved Tammy Geurkink Golden Valley Pat Lindquist 5/24/2016 15:30 Pat Lindquist Medium - 3-7 days 5/24/2016 15:30
140332 JDE HR/Payroll New ESS User 5/24/2016 15:15 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/25/2016 8:44 Kevin Sundberg Medium - 3-7 days 5/25/2016 8:44
140333 JDE HR/Payroll Attendance Trend Option for Supervisors 5/24/2016 15:17 New Rhonda O'Loughlin Richfield Nancy Hilary 5/24/2016 15:18 Nancy Hilary Medium - 3-7 days
140334 Service Desk PLUG'N PAY FOLLOW-UP - Monitor status with Nagios 5/24/2016 15:21 In Progress Sue Christiansen LOGIS Joe Rader 5/24/2016 16:37 Joe RaderProject - no specified
due date
140335 RecTracGolden Valley: Needs report to show detail transactions for
Revenue GL Code 225001 (Key Deposit) for the entire year5/24/2016 15:27 In Progress Sue Watson Golden Valley Sue Christiansen 5/26/2016 10:50 Sue Watson Medium - 3-7 days
140336 JDE HR/Payroll new ess users 5/24/2016 15:29 Resolved Carrie Person Edina Kevin Sundberg 5/27/2016 8:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 9:31
140337 Utility Billing Backflow Notice didn't generate 5/24/2016 15:30 In Progress Sandra Beecher Woodbury Pam Kummer 5/24/2016 15:30 System Medium - 3-7 days
140338 JDE HR/Payroll ESS User ID and password needed for newhire 5/24/2016 15:31 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 9:49 Kevin Sundberg Medium - 3-7 days 5/25/2016 9:49
140339 Utility Billing Woodbury RE: Cancel Ebill Account 5/24/2016 15:43 Resolved Kimberly Coulter Woodbury Pat Lindquist 5/24/2016 16:23 Pat Lindquist Medium - 3-7 days 5/24/2016 16:23
140340 RecTrac FW: RecTrac Session Ended - Credit Card Auth Exists 5/24/2016 15:53 Resolved Sue Watson Golden Valley Paul Norton 5/25/2016 15:19 Paul Norton Medium - 3-7 days 5/25/2016 15:10
140341 Utility Billing Delete Infinity.link account 5/24/2016 15:59 Resolved Elissa Golden Woodbury Pat Lindquist 5/24/2016 16:22 Pat Lindquist Medium - 3-7 days 5/24/2016 16:22
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140342 RecTrac BC WebTrac 5/24/2016 16:01 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/27/2016 15:29 Sue LaCrosse Medium - 3-7 days 5/27/2016 15:28
140343 RecTrac activity cancellation did not cancel facility reservation 5/24/2016 16:06 New Kelly O'Dea Minnetonka Sue Christiansen 5/24/2016 16:07 Sam Black Medium - 3-7 days
140344 Special Assessments Summary for SSSC Project 5/24/2016 16:11Pending Client
ResponseLynn Moser St. Paul Norb Vossen 5/26/2016 9:06 Norb Vossen Medium - 3-7 days
140345 JDE HR/Payroll Work Comp Code for LELSS and LELS73 5/24/2016 16:22 New Kim Hansen Austin Nancy Hilary 5/31/2016 7:40 Nancy Hilary Medium - 3-7 days
140346 JDE HR/Payroll Password Reset 5/24/2016 16:22 Resolved Jeff Brown Edina Dave Schleicher 5/25/2016 7:07 Dave Schleicher Medium - 3-7 days 5/25/2016 7:07
140347 Utility Billing FW: Organics Credit Code 5/24/2016 16:23Pending Client
ResponseKatrina Mattson St. Louis Park Pam Kummer 5/25/2016 9:28 Pam Kummer Medium - 3-7 days
140349 Systems Group BC Webtrac site issue 5/24/2016 16:41 In Progress Paul Norton LOGIS Jeff Sibell 5/26/2016 10:22 Paul Norton High - 2 days
140350 JDE HR/Payroll Active DBAs for Terminated Employees 5/25/2016 7:08 In Progress Rhonda O'Loughlin Richfield Nancy Hilary 5/25/2016 9:06 Rhonda O'Loughlin Medium - 3-7 days
140351 JDE HR/Payroll Obsolete DBAs 5/25/2016 7:09 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 10:32 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 10:32
140352 JDE Finance RE: Golf Inquiry Reports 5/25/2016 7:23 Resolved Ron Hedberg Apple Valley Dave Schleicher 5/25/2016 8:18 Ron Hedberg Medium - 3-7 days 5/26/2016 13:21
140353 Special Assessments LA - Deferred Assessments 5/25/2016 7:24 Resolved Dianne Quinnell Lakeville Norb Vossen 5/25/2016 9:10 Norb Vossen Medium - 3-7 days 5/25/2016 9:10
140354 Service Desk new people for EP 5/25/2016 7:30 Resolved Jane Watje LOGIS Peter Carlson 5/25/2016 11:05 Jane Watje Medium - 3-7 days 5/25/2016 11:00
140355 JDE Finance PID 20601 and 20602 - PCARDs 5/25/2016 7:33Pending Client
ResponseRobin Hanson Farmington Dave Schleicher 5/26/2016 14:30 JoAnn Eagen Medium - 3-7 days
140356 JDE HR/Payroll terminate ESS access 5/25/2016 7:50 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/25/2016 10:35 Kevin Sundberg Medium - 3-7 days 5/25/2016 10:34
140357 Network Services VMware Tools Upgrade on LO-vCenter01 5/25/2016 7:52 Resolved Kevin Pikkaraine LOGIS Chad Remick 5/27/2016 11:05 Chad Remick Medium - 3-7 days 5/27/2016 11:05
140358 Infrastructure Group Access to the Tungsten website for addition BC location 5/25/2016 7:55Pending Change
ControlJill Davis LOGIS Jason Stickler 5/26/2016 14:42 Jason Stickler Medium - 3-7 days
140359 Network Services Email Address Change 5/25/2016 8:11 New Don Rambow White Bear Lake Chad Remick Medium - 3-7 days
140360 Service Desk SQL Backups 5/25/2016 8:16 Resolved Nikki Farrow St. Louis Park Scott Crocker 5/25/2016 9:13 Nikki Farrow Medium - 3-7 days 5/25/2016 8:32
140361 Systems Group WFDirector not loading 5/25/2016 8:23 Resolved Nancy Johnson Crystal Jeff Sibell 5/25/2016 10:22 Jeff Sibell Medium - 3-7 days 5/25/2016 10:22
140362 RecTracVIC: Hardware Startup Error - light flashing red for Carol's PC
and cash register PC (CITY IS NOT DOWN, just a couple of PCs)5/25/2016 8:23 Resolved Nancy Johnson Crystal Sue Christiansen 5/25/2016 14:36 Sue Christiansen High - 2 days 5/25/2016 14:36
140363 JDE HR/Payroll WBL - New Hire JDE ESS Accrual Role only 5/25/2016 8:23 Resolved Sandra Tauer White Bear Lake Kevin Sundberg 5/25/2016 10:23 Sandra Tauer Medium - 3-7 days 5/25/2016 10:01
140364 Property Data ED - Homestead FTP Report 5/25/2016 8:34 Resolved Sandra Arciniega Edina Norb Vossen 5/25/2016 8:43 Norb Vossen Medium - 3-7 days 5/25/2016 8:43
140365 PIMS Couple Questions - RPZ 5/25/2016 8:44 Resolved Prestwich, AndrewMetropolitan
Airports CommissionMaria Rucke 5/26/2016 8:21 Maria Rucke Medium - 3-7 days 5/26/2016 8:21
140366 RecTrac Password help 5/25/2016 8:51 Resolved Tara Klegin-Laska South St. Paul Paul Norton 5/25/2016 11:57 Paul Norton Medium - 3-7 days 5/25/2016 11:57
140367 JDE Finance DocuSphere Workflow - Process Instance Error - DocID 15472 5/25/2016 8:59 Resolved Brandi Aitkin Apple Valley Dave Schleicher 5/25/2016 10:42 Lisa Reiten Medium - 3-7 days 5/25/2016 10:34
140368 JDE HR/Payroll RE: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/25/2016 9:13 Resolved Jessica Nikunen Minnetonka Nikki Heinbuch 5/26/2016 11:40 Nikki Heinbuch Medium - 3-7 days 5/26/2016 14:30
140369 JDE HR/Payroll brooklyn center GASB45 dataset 5/25/2016 9:21 Resolved Andy Splinter Brooklyn Center Nikki Heinbuch 5/26/2016 13:49 Nikki Heinbuch Medium - 3-7 days 5/26/2016 13:54
140370 PIMS Food Refund 5/25/2016 9:26 New Jane Timm Edina Maria Rucke 5/25/2016 9:26 System Medium - 3-7 days
140371 JDE Finance PO voucher match 5/25/2016 9:26 In Progress Jennifer HoffmanHutchinson Utility
CommissionJill Davis 5/26/2016 7:11 Jennifer Hoffman Medium - 3-7 days
140372 Network Services Sent Email Messages on 5/25 5/25/2016 9:28 Resolved Pat Lindquist LOGIS 5/25/2016 10:07 Pat Lindquist High - 2 days 5/25/2016 10:07
140373 Infrastructure Group Please open up access to CAD Browser 5/25/2016 9:29 Resolved Dan Cook Eagan John Wondra 5/25/2016 12:14 Robyn Chapman Medium - 3-7 days 5/25/2016 11:45
140374 JDE HR/Payroll Time and Attendance payroll interface to JD Edwards 5/25/2016 9:32 Resolved Kathy Jo Price Apple Valley Dave Schleicher 5/26/2016 14:03 System Medium - 3-7 days 5/26/2016 14:09
140375 JDE HR/Payroll re-hires needing ESS User id and Password 5/25/2016 9:41 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 10:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 10:20
140376 JDE HR/Payroll Dental benefits EE 117679 5/25/2016 9:49 Resolved Eve Lomaistro New Hope Nancy Hilary 5/25/2016 15:01 Eve Lomaistro Medium - 3-7 days 5/25/2016 14:53
140377 JDE HR/Payroll FW: GASB 45 Actuarial Valuation Census (JDE R56VALUE) 5/25/2016 9:49 Resolved Kerri Kindsvater White Bear Lake Nikki Heinbuch 5/27/2016 8:41 Nancy Hilary Medium - 3-7 days 5/27/2016 8:40
140378 RecTracWebtrac Payment Received - no registration attached (David
Miller, $49)5/25/2016 9:52
Pending Client
ResponseKris Ryan Maple Grove Sue Christiansen 5/25/2016 15:39 Sue Christiansen Medium - 3-7 days
140379 PIMS Questions about County Data Dump-- 5/25/2016 10:11 New Randy Kardell Willmar Judd Harper 5/25/2016 11:36 Judd Harper Medium - 3-7 days
140380 Network ServicesThis is the wrong product code. The issue is a Microsoft Office
Activation Error5/25/2016 10:22 Resolved Sena Dahl LOGIS Peter Carlson 5/25/2016 10:54 Sena Dahl Medium - 3-7 days 5/25/2016 13:09
140381 Service Desk rsfire21 5/25/2016 10:27 Resolved Jayson Solberg Rosemount Peter Carlson 5/25/2016 10:38 Peter Carlson Medium - 3-7 days 5/25/2016 10:37
140382 Utility Billing Delete Infinity.link account 5/25/2016 10:31 Resolved Gail Ripley Apple Valley Pat Lindquist 5/25/2016 10:39 Pat Lindquist Medium - 3-7 days 5/25/2016 10:39
140383 Utility Billing Delete .LINK Account 113th Ave 5/25/2016 10:41 Resolved Bridget Mehrman Coon Rapids Pat Lindquist 5/25/2016 11:54 Pat Lindquist Medium - 3-7 days 5/25/2016 11:54
140384 JDE HR/Payroll New Employees - Various 5/25/2016 10:43 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/25/2016 13:10 Denise Heimerman Medium - 3-7 days 5/25/2016 12:39
140385 JDE Finance Hubble (Insight) license costs 5/25/2016 10:47 Resolved Trevor Stewart Lakeville Dave Schleicher 5/25/2016 11:14 Danny Barth Medium - 3-7 days 5/25/2016 14:47
140386 JDE HR/Payroll Time Card Correction 5/25/2016 10:50 Resolved Sandra Tauer White Bear Lake Nikki Heinbuch 5/25/2016 12:22 Sandra Tauer Medium - 3-7 days 5/25/2016 12:23
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140387 PIMS New user distribution list for Animal License 5/25/2016 10:54 Resolved Jane Watje LOGIS Sue Christiansen 5/25/2016 13:36 Sue Christiansen Medium - 3-7 days 5/25/2016 13:36
140388 Infrastructure Group Firewall Exception 5/25/2016 10:58 Resolved Ryan Higgins Eden Prairie Virginia Vaske 5/26/2016 12:39 Virginia Vaske Medium - 3-7 days 5/26/2016 12:39
140389 JDE HR/Payroll ESS - FW: Timecard Info 5/25/2016 11:01 Resolved Carrie Person Edina Kevin Sundberg 5/25/2016 11:32 Kevin Sundberg Medium - 3-7 days 5/25/2016 12:12
140390 Utility Billing need pdf of bill print 5/25/2016 11:03 Resolved Barbara Baer Eden Prairie Pam Kummer 5/25/2016 13:24 Pam Kummer Critical - 1 day 5/25/2016 13:24
140391 JDE Finance FW: Tungsten 5/25/2016 11:16 Resolved Nate Reinhardt Brooklyn Center Jill Davis 5/25/2016 15:53 Jill Davis Medium - 3-7 days 5/25/2016 15:53
140392 Infrastructure Group PD can't reach a file share 5/25/2016 11:16 Resolved Ian Hardie South St. Paul 5/25/2016 13:26 Jack Israel Medium - 3-7 days 5/25/2016 13:26
140393 Training Training for Animal License users 5/25/2016 11:18 Resolved Mat Larson Eden Prairie Jane Watje 5/25/2016 11:21 Jane Watje Medium - 3-7 days 5/25/2016 11:21
140395 PIMS Property Data -- Add Cambridge 4th Edition 5/25/2016 11:26 New Tom Rosemeier Willmar Judd Harper 5/25/2016 11:31 Judd Harper Medium - 3-7 days
140396 RecTracSouth St. Paul: WebTrac Session ended, no Payment shows in
RecTrac, but does show in ETS - VSI Ticket #12735035/25/2016 11:32
Pending Vendor
ResponseIan Hardie South St. Paul Paul Norton 5/25/2016 14:54 Paul Norton Medium - 3-7 days
140397 JDE Finance Moving columns in Export Search 5/25/2016 11:48 Resolved JoAnn Eagen Farmington Jill Davis 5/26/2016 16:03 JoAnn Eagen Medium - 3-7 days 5/26/2016 15:59
140398 JDE HR/Payroll RE: PTO 5/25/2016 11:49Pending Client
ResponseCindy Nelson Ramsey Nancy Hilary 5/26/2016 7:57 Nancy Hilary Medium - 3-7 days
140399 JDE HR/Payroll Obsolete DBAs 5/25/2016 11:52 In Progress Cindy Nelson Ramsey Nancy Hilary 5/25/2016 11:55 Nancy Hilary Medium - 3-7 days
140400 Property Data EP - Homestead FTP 5/25/2016 11:53 Resolved Lisa Ramsey Eden Prairie Norb Vossen 5/25/2016 12:19 Norb Vossen Medium - 3-7 days 5/25/2016 12:19
140401 RecTrac Receipt printing very slow on POS #8 5/25/2016 12:05Pending Client
ResponseLisa Jost Maple Grove Paul Norton 5/27/2016 19:45 Lisa Jost Medium - 3-7 days
140402 Network Services Restore SQL Database 5/25/2016 12:06 Resolved Tami Maddio Eagan Scott Crocker 5/25/2016 15:10 Scott Crocker High - 2 days 5/25/2016 15:11
140403 JDE HR/Payroll Employee Master Data - Standard Hours 5/25/2016 12:11 Resolved Eve Lomaistro New Hope Nancy Hilary 5/26/2016 8:29 Eve Lomaistro Medium - 3-7 days 5/25/2016 13:19
140404 JDE Finance Due Date field 5/25/2016 12:12 Resolved JoAnn Eagen Farmington Jill Davis 5/26/2016 16:25 JoAnn Eagen Medium - 3-7 days 5/26/2016 16:22
140405 JDE HR/Payroll History incorrect for Salaries 5/25/2016 12:21 New Nikki Heinbuch LOGIS 5/25/2016 12:21 Nikki Heinbuch Medium - 3-7 days
140406 JDE HR/Payroll New ESS users 5/25/2016 12:25 Resolved Carrie Person Edina Kevin Sundberg 5/26/2016 10:20 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:39
140407 JDE HR/PayrollFW: user id and passwords for Gregg Hove and Ben Boeding
staff5/25/2016 12:27 Resolved Gina Dwyer Eagan Kevin Sundberg 5/25/2016 14:28 Gina Dwyer Medium - 3-7 days 5/26/2016 10:33
140408 JDE HR/Payroll New Hire - ESS Username and Password 5/25/2016 12:32 Resolved Patti Kent Shakopee Kevin Sundberg 5/25/2016 16:20 Kevin Sundberg Medium - 3-7 days 5/25/2016 16:19
140409 JDE HR/Payroll Attaching Pay Stubs 5/25/2016 12:38 New Pat Sulander St. Louis Park Nikki Heinbuch 5/25/2016 14:09 Pat Sulander Medium - 3-7 days
140410 RecTrac POS #10 printer is not printing multiple receipts 5/25/2016 12:39Pending Client
ResponseLisa Jost Maple Grove Paul Norton 5/27/2016 15:32 Paul Norton Medium - 3-7 days
140411 Network Services WBL PCI Assessment Project 5/25/2016 12:53 In Progress Kerri Kindsvater White Bear Lake Dimitrios Hilton 5/20/2016 13:26 Dimitrios Hilton Medium - 3-7 days
140412 JDE HR/Payroll Reset Payroll - Gross to Net ERROR EE 109694 & 129139 5/25/2016 13:07 Resolved Pat Vinje Lakeville Nikki Heinbuch 5/26/2016 8:33 Nikki Heinbuch Medium - 3-7 days 5/26/2016 8:40
140413 Service Desk Nagios ASA Failover Check 5/25/2016 13:09 New Adam Maloney LOGIS Joe Rader 5/25/2016 13:11 Joe RaderProject - no specified
due date
140414 Service Desk PDF script not working on lo-jde-cform1 5/25/2016 13:17 Resolved Nikki Heinbuch LOGIS Peter Carlson 5/25/2016 14:29 Peter Carlson Medium - 3-7 days 5/25/2016 14:29
140415 PIMS ePermits - Review 5/25/2016 13:18 In Progress Julie Silverberg White Bear Lake Maria Rucke 5/25/2016 13:27 Maria Rucke Medium - 3-7 days
140416 PIMS Change of Primary field and fee 5/25/2016 13:35 Resolved Kim Miller White Bear Lake Jane Watje 5/25/2016 13:38 Jane Watje Medium - 3-7 days 5/25/2016 13:38
140417 Network Services RE: SFP cables for Austin 5/25/2016 13:39 New Lori Hackett LOGIS Lori Hackett 5/25/2016 13:42 Jack Israel Medium - 3-7 days
140418 Network Services Change LOGIS drive mappings script to GPO 5/25/2016 13:57 New Brian Peterson LOGIS Brian Peterson Medium - 3-7 days
140419 Network ServicesConvert file shares on rmsfs.logis.org to windows shares on a
diff. machine5/25/2016 13:58 New Brian Peterson LOGIS Brian Peterson Medium - 3-7 days
140420 JDE HR/Payroll New Employees - Various2 5/25/2016 14:06 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 11:14 Kevin Sundberg Medium - 3-7 days 5/26/2016 13:06
140421 RecTrac Demo update 5/25/2016 14:20 Resolved Kristin Trembley Eagan Paul Norton 5/25/2016 14:21 Paul Norton Medium - 3-7 days 5/25/2016 14:21
140422 Network Services Upgrade Hosts to ESXi 6.0 Update 2 5/25/2016 14:21 New Jill BondhusRice/Steele
Consolidated PSAPBrian Peterson 5/27/2016 16:33 Brian Peterson Medium - 3-7 days
140423 Infrastructure Group Please ensure ACL allows this traffic 5/25/2016 14:27 Resolved Brent Atchison
Ramsey County
Emergency
Communications
Center (RCECC)
Virginia Vaske 5/27/2016 15:18 Virginia Vaske Medium - 3-7 days 5/27/2016 15:19
140424 Service Desk Print checks 5/25/2016 14:36 Resolved Heather Campson LOGIS Peter Carlson 5/25/2016 15:33 Peter Carlson Medium - 3-7 days 5/25/2016 15:33
140425 Infrastructure Group Switch setup 5/25/2016 14:42 New David Klitzke Orono Vu Pham 5/25/2016 14:42 David Klitzke Medium - 3-7 days
140426 JDE Finance Tungsten 5/25/2016 14:51 In Progress Lisa Reiten Apple Valley Jill Davis 5/26/2016 16:12 Lisa Reiten Medium - 3-7 days
140427 Network Services Additional remediation LO-UTIL03 5/25/2016 14:55 New Dimitrios Hilton LOGIS Robert Haight 5/25/2016 14:55 Robert Haight Medium - 3-7 days
140428 RecTracMinnetonka: Problem on Some PC's when updating fees from
cart - VSI Ticket #12736775/25/2016 15:01
Pending Vendor
ResponseMary Axel Minnetonka Paul Norton 5/26/2016 10:02 Paul Norton Medium - 3-7 days
140429 Infrastructure Group Mirror access of older Anyconnect range for newer range 5/25/2016 15:04 New John Borger Steele County Jack Israel 5/27/2016 8:20 Jack Israel Medium - 3-7 days
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LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140430 Network Services Quote Symantec - RO 5/25/2016 15:05Pending
MiscellaneousDean Busch Robbinsdale Lori Hackett 5/26/2016 8:19 Dean Busch Medium - 3-7 days
140431 RecTracGolden Valley: Set up prompted Admin Fee for Facility
Reservation Cancellations.5/25/2016 15:20 Client to Test Sheila Van Sloun Golden Valley Paul Norton 5/27/2016 16:15 Paul Norton Medium - 3-7 days
140432 Network Services Need to be added to the IPC Call Center while on AnyConnect 5/25/2016 15:37 New John Nichols LOGIS Carl Pearson 5/25/2016 15:45 John Nichols Medium - 3-7 days
140433 Network ServicesWARNING: physical memory: Total: 8G - Used: 7.27G
lo_ts_dw.logis.org5/25/2016 15:43 Resolved Robert Haight LOGIS Robert Haight 5/25/2016 15:45 Robert Haight Medium - 3-7 days 5/25/2016 15:45
140434 JDE HR/Payroll ESS Terminate User Access 5/25/2016 15:46 Resolved Jeff Zuba Robbinsdale Kevin Sundberg 5/26/2016 12:39 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:39
140435 JDE HR/Payroll Password change 5/25/2016 15:54 Resolved Joan Waterstreet Edina Nikki Heinbuch 5/25/2016 16:07 Nikki Heinbuch Medium - 3-7 days 5/25/2016 16:09
140436 Network Services RE: Rebooting lo-jde-cform1 5/25/2016 16:00 New Dave Schleicher LOGIS Kevin Pikkaraine 5/26/2016 14:21 Dave Schleicher Medium - 3-7 days
140438 JDE HR/Payroll Karrie Glen's Insight Reports 5/25/2016 16:08 Resolved Julie Kornmann Lakeville Dave Schleicher 5/26/2016 8:12 Dave Schleicher Medium - 3-7 days 5/26/2016 8:12
140439 JDE HR/Payroll New ESS employee 5/25/2016 16:09 Resolved Kathy Jo Price Apple Valley Dave Schleicher 5/26/2016 7:50 Dave Schleicher Critical - 1 day 5/26/2016 7:50
140440 PIMSDifferent request - Need DJ Hennessey's name listed under the
Licensing Correction Reports5/25/2016 16:15 New Ann Boettcher St. Louis Park Maria Rucke 5/25/2016 16:16 System Medium - 3-7 days
140441Public Safety
DevelopmentNeed to Project Mobile Maps in State Plane 5/25/2016 16:30 Resolved John Nichols LOGIS Michael Simmons 5/27/2016 15:39 Michael Simmons Medium - 3-7 days 5/27/2016 15:39
140442 JDE HR/Payroll ESS New Employees - 3 5/25/2016 16:43 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 8:52 Kevin Sundberg Medium - 3-7 days 5/26/2016 9:17
140443 Network Services Create BOC Account for Lisa Kowalski 5/26/2016 7:52 New Jeff Dulac Minnetonka Peter Carlson 5/26/2016 7:53 Joe Rader Medium - 3-7 days
140444 JDE Finance Katelyn & Vicki from AEM @ Robbinsdale 5/26/2016 7:57 Resolved Larry Jacobson Robbinsdale Dave Schleicher 5/26/2016 10:21 Dave Schleicher Medium - 3-7 days 5/26/2016 10:21
140445 Service Desk Deleting voice mails 5/26/2016 8:15 New Dean Busch Robbinsdale Peter Carlson 5/26/2016 9:25 Peter Carlson Medium - 3-7 days
140446 JDE Finance Window Position 5/26/2016 8:21 In Progress Brandi Aitkin Apple Valley Jill Davis 5/26/2016 15:17 Brandi Aitkin Medium - 3-7 days
140447 Service Desk FW: How many need access to cad browser and reports, etc? 5/26/2016 8:22 New Jayson Solberg Rosemount Peter Carlson Medium - 3-7 days
140448 Service Desk New CSO 5/26/2016 8:46 Resolved Matthew Haga Crystal Peter Carlson 5/27/2016 9:22 Nancy Johnson Medium - 3-7 days 5/27/2016 9:22
140449 Network ServicesMigrate the FDM server for the JLEC to virtual and setup
replication to Sheriff Facility5/26/2016 8:51 New Kevin Pikkaraine LOGIS Bob Schlick Medium - 3-7 days
140450 PIMSAVOLVE - SL - Configure settings used to create the project
record in the ProjectCreatorService table5/26/2016 8:51
Pending Client
ResponseAnn Boettcher St. Louis Park Lonnie Rolf 5/27/2016 16:04 Lonnie Rolf Medium - 3-7 days
140451 Tracker Admin Tracker - Journal entry type highlighting 5/26/2016 8:58 New Lonnie Rolf LOGIS Sue Christiansen 5/27/2016 15:32 Lonnie Rolf Medium - 3-7 days
140452 Systems Group Audit SAN storage 5/26/2016 9:00 In Progress Bob Schlick LOGIS Bob Schlick Medium - 3-7 days
140453 PIMS E-scheduleing 5/26/2016 9:04 New Jesse Anderson Brooklyn Center Maria Rucke 5/26/2016 9:06 Maria Rucke Medium - 3-7 days
140454 Public Safety General Employee update 5/26/2016 9:06 New Kim Henning Mendota Heights 5/26/2016 11:34 Jason Ehlers Medium - 3-7 days
140455 Special Assessments RH - Monthly pymt report for Cary 5/26/2016 9:07 Resolved Cary McNallan Rochester Norb Vossen 5/26/2016 15:30 Norb Vossen Medium - 3-7 days 5/26/2016 15:30
140456 JDE HR/Payroll payroll reconcilation 5/26/2016 9:12 New Jodie Hildestad St. Louis Park Nikki Heinbuch 5/27/2016 7:52 Nikki Heinbuch Medium - 3-7 days
140457 JDE HR/Payroll Payroll Reconciliation 5/26/2016 9:17 New Steve Hauer Maple Grove Nikki Heinbuch 5/27/2016 7:56 Nikki Heinbuch Medium - 3-7 days
140458 JDE HR/Payroll ESS Access Change - Zimmerman 5/26/2016 9:29 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 12:19 Denise Heimerman Medium - 3-7 days 5/26/2016 11:35
140459 JDE HR/Payroll Payroll Reconciliation 5/26/2016 9:29 New Gina Dwyer Eagan Nikki Heinbuch 5/27/2016 8:07 Gina Dwyer Medium - 3-7 days
140460 Network Services Unable to log into Cisco Jabber 5/26/2016 9:38 Resolved Rob Lilly LOGIS Peter Carlson 5/27/2016 8:18 Peter Carlson Medium - 3-7 days 5/27/2016 8:18
140461 RecTracMinnetonka: Statements off by a few cents...maybe a tax or
rounding issue? - VSI Ticket #12739955/26/2016 9:42
Pending Vendor
ResponseKelly O'Dea Minnetonka Paul Norton 5/26/2016 15:12 Mary Jo Gardner Medium - 3-7 days
140462 JDE HR/Payroll RE: Online Benefit Enrollment 5/26/2016 9:45 Resolved Cindy Nelson Ramsey Nancy Hilary 5/26/2016 12:43 Cindy Nelson Medium - 3-7 days 5/26/2016 12:44
140463 RecTracLakeville: Registration Deadline Date - allow until program over -
VSI ticket #12740245/26/2016 9:59
Pending Client
ResponseJoe Masiarchin Lakeville Paul Norton 5/27/2016 14:30 Paul Norton Medium - 3-7 days
140464 Infrastructure Group Needs to add an IP Address to SNMP ACL 5/26/2016 9:59 New Raoul Boudreau Burnsville Jason Stickler Medium - 3-7 days
140465 JDE HR/Payroll Payroll Reports 5/26/2016 10:05 Resolved Pat Vinje Lakeville Nancy Hilary 5/26/2016 10:16 Nancy Hilary Medium - 3-7 days 5/26/2016 11:17
140466 Utility Billing New services 5/26/2016 10:40 In Progress Gail Ripley Apple Valley Pat Lindquist 5/26/2016 10:40 System Medium - 3-7 days
140467 JDE HR/Payroll Employee Termination 5/26/2016 10:43 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 14:11 Denise Heimerman Medium - 3-7 days 5/26/2016 12:44
140468 Infrastructure Group Unable to print to new printer from print server 5/26/2016 10:44 Resolved Rob Boerboom Farmington Jason Stickler 5/27/2016 11:15 Chad Remick Medium - 3-7 days 5/27/2016 11:15
140469 Network Services Lakeville Users - Check A/D Accounts and change passwords 5/26/2016 10:45 Resolved Terry Hoium LOGIS Jeff Sibell 5/26/2016 10:57 Jeff Sibell Medium - 3-7 days 5/26/2016 10:57
140470 JDE HR/Payroll Employee Termination 5/26/2016 10:53 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/26/2016 15:58 Denise Heimerman Medium - 3-7 days 5/26/2016 15:46
140471 JDE Finance New LOGIS Employee 5/26/2016 10:59 New Daryl Sulander LOGIS Kevin Sundberg 5/26/2016 11:14 Dave Schleicher Medium - 3-7 days
140472 Service Desk New LOGIS Employee 5/26/2016 10:59 New Daryl Sulander LOGIS Peter Carlson 5/26/2016 10:59 Daryl Sulander Medium - 3-7 days
140473 JDE Finance FW: 5 days? 5/26/2016 11:02 New Brandi Aitkin Apple Valley Jill Davis 5/26/2016 15:35 Jill Davis Medium - 3-7 days
140474 JDE HR/Payroll Obsolete DBAs 5/26/2016 11:16 New Denise Heimerman Minnetonka Nikki Heinbuch 5/26/2016 11:21 Nikki Heinbuch Medium - 3-7 days
140475 Network Services FW: Burnsville IP for vehicles 5/26/2016 11:21 New Raoul Boudreau Burnsville Kevin Pikkaraine 5/27/2016 14:41 Jack Israel High - 2 days
Page 183 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140476 PIMS permit change 5/26/2016 11:24 Resolved Mary Feltmann Eden Prairie Joe Soukup 5/26/2016 14:20 Joe Soukup Medium - 3-7 days 5/26/2016 14:20
140477 Special Assessments RH - Report Misc Special Asmnts Added 5/26/2016 11:29Pending Client
ResponseCary McNallan Rochester Norb Vossen 5/30/2016 14:09 Norb Vossen Medium - 3-7 days
140478 JDE HR/Payroll Obsolete DBAs 5/26/2016 11:45 New Patti Kent Shakopee Nikki Heinbuch 5/26/2016 11:47 Nikki Heinbuch Medium - 3-7 days
140479 Infrastructure GroupNeeds to open access for Scott County users to DSS audio logger
system at DCC5/26/2016 11:52
Pending Change
ControlJeff Barden
Dakota
Communications
Center
Jason Stickler 5/27/2016 15:53 Jason Stickler Medium - 3-7 days
140480 JDE HR/Payroll Mandatory Benefit Exceptions 5/26/2016 11:57 Resolved Rhonda O'Loughlin Richfield Nancy Hilary 5/26/2016 13:00 Rhonda O'Loughlin Medium - 3-7 days 5/26/2016 13:00
140481 Service Desk A/P Check Run 5/26/2016 11:58 Resolved George Gombos LOGIS Carl Pearson 5/26/2016 13:46 Carl Pearson Medium - 3-7 days 5/26/2016 13:46
140482 JDE Finance unable to post CR batches 5/26/2016 12:05 New Lynn Zuidema Edina Jill Davis 5/27/2016 13:00 Kyle Sawyer Medium - 3-7 days
140483 RecTrac emailing rosters is NOT working either! 5/26/2016 12:08 Resolved Jan Clark Maple Grove Sue Christiansen 5/26/2016 13:46 Sue Christiansen Medium - 3-7 days 5/26/2016 13:46
140485 Network ServicesPlease download and install ESUs to DV910 and deploy update
package5/26/2016 12:30 Resolved Nancy Hilary LOGIS Nolan Little 5/27/2016 13:08 Nancy Hilary Medium - 3-7 days 5/27/2016 13:08
140486 Service Desk Bi-Web 5/26/2016 12:31 Resolved Katie Parranto Lakeville Peter Carlson 5/26/2016 15:27 Peter Carlson Medium - 3-7 days 5/26/2016 15:27
140487 JDE Finance Happened Again - Hubble Error message 5/26/2016 12:38Pending Client
ResponseRobin Hanson Farmington Dave Schleicher 5/27/2016 7:24 Dave Schleicher Medium - 3-7 days
140488 JDE HR/Payroll RE: ESS New Hire and Re-Hire 5/26/2016 12:38 Resolved Cindy Nelson Ramsey Kevin Sundberg 5/26/2016 12:57 Kevin Sundberg Medium - 3-7 days 5/26/2016 12:57
140489 Service Desk Add LO-CVMA1 and 2 to Nagios 5/26/2016 12:43 New Scott Crocker LOGIS Joe Rader Medium - 8-14 days
140490 JDE HR/Payroll Obsolete DBAs 5/26/2016 13:19 New Jill Berger Brooklyn Center Nikki Heinbuch 5/26/2016 13:22 Jill Berger Medium - 3-7 days
140491 Infrastructure Group Configure port on switch 5/26/2016 13:41 Resolved Adam Knauer Golden Valley Jason Stickler 5/26/2016 14:00 Jason Stickler Medium - 3-7 days 5/26/2016 13:58
140492 RecTrac POS #8 - VIC service 5/26/2016 14:07 New Lisa Jost Maple Grove Sue Christiansen 5/26/2016 14:07 System Medium - 3-7 days
140493 Infrastructure Group Access to TriTech 5/26/2016 14:11 New Jim Constantineau Farmington John Wondra 5/31/2016 7:37 John Wondra Medium - 3-7 days
140494 JDE HR/Payroll help with unlocking an employee recor 5/26/2016 14:13 Resolved Gina Dwyer Eagan Nikki Heinbuch 5/26/2016 14:35 Gina Dwyer Medium - 3-7 days 5/26/2016 14:30
140495 JDE HR/Payroll Obsolete DBA 5/26/2016 14:24 New Sandra Tauer White Bear Lake Nikki Heinbuch 5/26/2016 14:26 Nikki Heinbuch Medium - 3-7 days
140496 Utility Billing CIS Access 5/26/2016 14:42Pending Client
ResponseCharlie McChesney St. Louis Park Pam Kummer 5/27/2016 7:22 Charlie McChesney Medium - 3-7 days
140497 Utility Billing Can't Log In to AD 5/26/2016 14:47 Resolved Donna Gause Minnetonka Pat Lindquist 5/26/2016 15:47 Pat Lindquist High - 2 days 5/26/2016 15:47
140498 Network Services Can't Log In To LOGIS AD 5/26/2016 14:48 Resolved Donna Gause Minnetonka Jeff Sibell 5/26/2016 15:50 Jeff Sibell High - 2 days 5/26/2016 15:50
140499 Utility Billing Change date can back bill 5/26/2016 15:05 In Progress Elissa Golden Woodbury Pat Lindquist 5/26/2016 15:23 Pat Lindquist Medium - 3-7 days
140500 Systems Group Convert Tritech App server to Interface Server? 5/26/2016 15:05 New Matt O'Brien LOGIS Bob SchlickProject - no specified
due date
140501 Infrastructure Group Port & Firewall Changes for Solarwinds LEM 5/26/2016 15:09 Resolved Nikki Farrow St. Louis Park 5/26/2016 15:30 Peter Carlson Medium - 3-7 days 5/26/2016 15:30
140502 RecTracMaple Grove - Transaction Update-Reverse Receipt Payments
(VSI Ticket #1274102)5/26/2016 15:14
Pending Client
ResponseKris Ryan Maple Grove Sue Christiansen 5/27/2016 14:19 Sue Christiansen Medium - 3-7 days
140503 Service DeskPlease add Liz Berger (Elisabet Berger - Minnetonka) to the LO
JDE Insight GL mail group5/26/2016 15:23 Resolved Dave Schleicher LOGIS Peter Carlson 5/26/2016 15:50 Dave Schleicher Medium - 3-7 days 5/26/2016 15:28
140504 Network Services Apply Renewed Symantec Licenses - Crystal 5/26/2016 15:46 Resolved Nancy Johnson Crystal Chad Remick 5/27/2016 14:39 Nancy Johnson Medium - 3-7 days 5/27/2016 14:33
140505 Special Assessments RH - Unpaid Misc SA rpt exclude pending 5/26/2016 15:47 Resolved Cary McNallan Rochester Norb Vossen 5/27/2016 10:38 Cary McNallan Medium - 3-7 days 5/27/2016 10:11
140506 JDE HR/Payroll terminate ESS access 5/26/2016 15:51 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/27/2016 9:44 Kevin Sundberg Medium - 3-7 days 5/27/2016 9:44
140507 JDE Finance PID 18952 & 21413 5/26/2016 16:21 Resolved JoAnn Eagen Farmington Jill Davis 5/27/2016 11:13 Jill Davis Medium - 3-7 days 5/27/2016 11:13
140508 Systems GroupCAD on CITRIX boxes -- Need to Exit / Re-Launch to bring down
the upgrade5/26/2016 16:37 Resolved Terry Hoium LOGIS 5/27/2016 11:26 Terry Hoium High - 2 days 5/27/2016 11:26
140509 JDE HR/Payroll ESS User ID and Password needed 5/26/2016 17:06 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 8:09 Kevin Sundberg Medium - 3-7 days 5/27/2016 9:10
140510 RecTrac WebTrac 5/26/2016 18:02 Resolved Sue LaCrosse Brooklyn Center Paul Norton 5/27/2016 14:50 Paul Norton Medium - 3-7 days
140512 Network Services Update Call Center Agent Logins/aWare Recording 5/26/2016 21:49 New Jeff Dulac Minnetonka Carl Pearson 5/27/2016 8:47 Peter Carlson Medium - 3-7 days
140513 JDE HR/Payroll ESS User Id's and Passwords needed Friday morning please 5/26/2016 23:01 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 9:04 Gina Dwyer Medium - 3-7 days 5/27/2016 9:16
140514 Network Services Setup RDP for our Seasonal Tree Inspectors 5/26/2016 23:42 New Jeff Dulac Minnetonka Peter Carlson Medium - 3-7 days
140516 Systems Group PROBLEM Service Alert Disks is CRITICAL 5/27/2016 7:01 New Nagios XI LOGIS Jeff Sibell Medium - 3-7 days
140517 Network Services 952-908-7011 will not resolve to voicemail 5/27/2016 7:24 Resolved Jeff Dulac Minnetonka Peter Carlson 5/27/2016 10:12 Peter Carlson Medium - 3-7 days 5/27/2016 10:14
140518 Network Services Police Forward After 4:30 p.m. 5/27/2016 7:41 In Progress Jeff Dulac Minnetonka Peter Carlson 5/27/2016 13:53 Jeff Dulac High - 2 days
140519 Infrastructure Group Users cannot login to AnyConnect 5/27/2016 7:51 Resolved Ian Hardie South St. Paul Virginia Vaske 5/27/2016 16:21 Virginia Vaske Medium - 3-7 days 5/27/2016 16:21
140521 Service Desk High - Citrix Reset Please 5/27/2016 8:12 Resolved Lynn Vasquez Eagan Peter Carlson 5/27/2016 8:24 Peter Carlson Medium - 3-7 days 5/27/2016 8:24
Page 184 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140522 Infrastructure GroupNew IP Addresses to set up for Hubble / Insight for White Bear
& South St Paul users - spreadsheets attached5/27/2016 8:15 New Dave Schleicher LOGIS 5/27/2016 11:38 Dave Schleicher Medium - 3-7 days
140523 Systems Group Create script to transfer file 5/27/2016 8:16 New Pam Kummer LOGIS Jeff Sibell 5/27/2016 15:49 Jeff Sibell Medium - 3-7 days
140524 Network Services Cisco 7975G Two Side Card Phone Expansion Module 5/27/2016 8:18Pending Vendor
ResponseJeff Dulac Minnetonka Lori Hackett 5/30/2016 11:48 Lori Hackett Medium - 3-7 days
140525 PIMS Change payment date on permit 021492 to 5/26/16. 5/27/2016 8:39 Resolved Kim Woog South St. Paul Judd Harper 5/27/2016 8:44 Judd Harper Medium - 3-7 days 5/27/2016 8:44
140526 Infrastructure Group New AP on CH 3rd Floor 5/27/2016 8:41 Resolved Nikki Farrow St. Louis Park Virginia Vaske 5/27/2016 10:37 Virginia Vaske Medium - 3-7 days 5/27/2016 10:38
140528 Public Safety General FW: NEW EMPLOYEE IN RECORDS 5/27/2016 8:52 New Karen WhittakerRice/Steele
Consolidated PSAP5/27/2016 15:32 Terry Hoium Medium - 3-7 days
140529 Utility Billing Hutch Utilities UB data dump 5/27/2016 8:57 In Progress Tom Kloss Hutchinson Pam Kummer 5/27/2016 12:19 Pam Kummer Medium - 3-7 days
140530 PIMS Removal of Duplicate Permit Payments 5/27/2016 9:01 Resolved Jackie Onischuk Edina Judd Harper 5/27/2016 9:11 Judd Harper Medium - 3-7 days 5/27/2016 9:11
140531 Service Desk Redirected Restore PDSDB 5/27/2016 9:06 Resolved Maria Rucke LOGIS Scott Crocker 5/27/2016 9:29 Scott Crocker Medium - 3-7 days 5/27/2016 9:29
140532 Service Desk Redirected restore PIMSDB 5/27/2016 9:08 Resolved Maria Rucke LOGIS Scott Crocker 5/27/2016 9:29 Scott Crocker Medium - 3-7 days 5/27/2016 9:29
140533 RecTrac Registration Deadlines rule didn't work 5/27/2016 9:10 New Kelly O'Dea Minnetonka Sue Christiansen 5/27/2016 9:10 Sue Christiansen Medium - 3-7 days
140534 JDE HR/Payroll JDE password reset 5/27/2016 9:19 Resolved Dan Ehresmann Edina Kevin Sundberg 5/27/2016 9:55 Kevin Sundberg Medium - 3-7 days 5/27/2016 10:03
140535 JDE Finance FW: Laserfiche Install 5/27/2016 9:33 New Kerri Kindsvater White Bear Lake Dave Schleicher 5/27/2016 9:54 Dave Schleicher Medium - 3-7 days
140536 Service Desk Citrix Activate User and Password Reset 5/27/2016 9:51 Resolved Sue Setter Maple Grove Peter Carlson 5/27/2016 10:03 Peter Carlson Critical - 1 day 5/27/2016 10:03
140537 Network Services Zone HBA's for new Cisco UCS blades 5/27/2016 10:04 Resolved Janelle Day LOGIS Jeff Sibell 5/27/2016 14:41 Jeff Sibell Medium - 3-7 days 5/27/2016 14:41
140538 RecTrac Pay off Installment 5/27/2016 10:09 New Jeanette Nelson Eagan Sue Christiansen 5/27/2016 10:09 System Medium - 3-7 days
140539 Infrastructure Group BC - Webtrac not reachable on city wifi and public wifi networks 5/27/2016 10:18 New Patty Hartwig Brooklyn Center Jason Stickler Medium - 3-7 days
140540 RecTrac Class Attendance Worksheet 5/27/2016 10:29Pending Client
ResponseAnn Davy Minnetonka Paul Norton 5/27/2016 20:54 Paul Norton Medium - 3-7 days
140541 JDE HR/Payroll ESS User Id and Passwords needed for new employees 5/27/2016 10:31 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 11:45 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:24
140542 PIMSNew Printer- Change Settings in Permit and Inspection Record in
Crystal Reports5/27/2016 11:15 New Rob Boerboom Farmington Judd Harper 5/27/2016 11:29 Judd Harper Medium - 3-7 days
140543 Property Data SLP - Hmstd FTP 5/27/2016 11:38 Resolved Marty Fechner St. Louis Park Norb Vossen 5/27/2016 11:58 Norb Vossen Medium - 3-7 days 5/27/2016 11:58
140544Public Safety
DevelopmentPer South Metro Fire - St. Paul Streets are needed in the maps 5/27/2016 11:52 New John Nichols LOGIS Michael Simmons Medium - 3-7 days
140545 JDE HR/Payroll ESS user id and password needed for new employee 5/27/2016 11:54 Resolved Gina Dwyer Eagan Kevin Sundberg 5/27/2016 13:35 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:24
140546 RecTrac Scanning a valid pass to open a gate 5/27/2016 12:06Pending Client
ResponseKelly O'Dea Minnetonka Paul Norton 5/27/2016 16:21 Paul Norton Medium - 3-7 days
140547 RecTrac Williston Membership Scanner Issues 5/27/2016 12:24 New Kaylee Wallin Minnetonka Sue Christiansen 5/27/2016 12:25 System Medium - 3-7 days
140548 Public Safety CAD Citrix CAD throwing errors with Premise Utility 5/27/2016 12:26 New Katie Parranto Lakeville 5/27/2016 12:37 Matt O'Brien Medium - 3-7 days
140549 JDE HR/Payroll New Employees - Recreation-1 5/27/2016 12:38 Resolved Denise Heimerman Minnetonka Kevin Sundberg 5/27/2016 14:24 Kevin Sundberg Medium - 3-7 days 5/27/2016 15:55
140550 JDE HR/Payroll Terminate ESS access 5/27/2016 12:43 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/27/2016 14:32 Kevin Sundberg Medium - 3-7 days 5/27/2016 14:31
140551 Network Services CJIS Training for Intern - Joe Soukup 5/27/2016 12:45 Resolved Kevin Pikkaraine LOGIS Lori Hackett 5/27/2016 16:18 Lori Hackett Medium - 3-7 days 5/27/2016 16:18
140552 JDE Finance Maple Grove Tungsten check run missing one image 5/27/2016 13:02Pending Client
ResponseSheri Robertson Maple Grove Dave Schleicher 5/27/2016 15:21 Sheri Robertson Medium - 3-7 days
140553 PIMS PIMS 5/27/2016 13:07 Resolved Suzette Hall Lakeville Joe Soukup 5/27/2016 13:21 Joe Soukup Medium - 3-7 days 5/27/2016 13:21
140554 Network Services Setup Cisco Jabber VPNless Client 5/27/2016 13:30 New Jeff Dulac Minnetonka Peter Carlson Medium - 3-7 days
140556 Infrastructure Group Create Training Documentation for Cisco Firepower 5/27/2016 14:15 In Progress Virginia Vaske LOGIS Virginia Vaske 5/27/2016 16:20 Virginia VaskeProject - no specified
due date
140557 JDE HR/Payroll ESS Username and Password 5/27/2016 14:26 Resolved Patti Kent Shakopee Kevin Sundberg 5/27/2016 14:57 Kevin Sundberg Medium - 3-7 days 5/27/2016 15:00
140558 Infrastructure Group FW: Integra#910653-City of Eagan 5/27/2016 14:31Pending Client
ResponseDan Cook Eagan Jason Stickler 5/27/2016 15:53 Dan Cook Medium - 3-7 days
140559 Network ServicesPlease Paula Nowariak of Eagan to the LO RecTrac 3.1 Email
Distribution List5/27/2016 14:56 Resolved Paul Norton LOGIS Peter Carlson 5/27/2016 15:22 Peter Carlson Medium - 3-7 days 5/27/2016 15:22
140560 Infrastructure Group Phones not registering 5/27/2016 15:04 Resolved Jeff Dulac Minnetonka Jason Stickler 5/27/2016 15:41 Jason Stickler Medium - 3-7 days 5/27/2016 15:41
140561 JDE HR/Payroll New ESS User 5/27/2016 15:24 Resolved Jodie Hildestad St. Louis Park Kevin Sundberg 5/27/2016 15:40 Kevin Sundberg Medium - 3-7 days 5/27/2016 15:54
140562 PIMSAnimal Licenses - hide Basis / Valuation and SAC / WAC boxes
on Fee Charge form5/27/2016 15:37 Internal Testing Ray Jozwiak LOGIS Jane Watje 5/27/2016 16:00 Jim Hald Medium - 3-7 days
140563 Service Desk FW: 5/27/2016 15:44 New Mike O'Neill Burnsville 5/27/2016 15:44 Mike O'Neill Medium - 3-7 days
140564 Network Services 952-939-8208 not ringing to phone endpoint 5/27/2016 16:29 New Jeff Dulac Minnetonka Medium - 3-7 days
140565 JDE HR/Payroll New Employees - Recreation-2 5/27/2016 17:35 New Denise Heimerman Minnetonka 5/27/2016 17:36 Denise Heimerman Medium - 3-7 days
140566 RecTrac Sent from Snipping Tool 5/28/2016 14:49 New Renee Brekken Lakeville 5/28/2016 14:49 System Medium - 3-7 days
Page 185 of 186
LOGIS Call Tracking Incidents - 1/1/16 - 5/31/16
140567 RecTrac Photo load request 5/28/2016 15:19 New Renee Brekken Lakeville 5/28/2016 15:19 System Medium - 3-7 days
140568 RecTrac Report request 5/28/2016 16:03 New Renee Brekken Lakeville 5/28/2016 16:03 System Medium - 3-7 days
140569 Service Desk please enable AD account: ImagetrendService 5/29/2016 11:17 New Matt O'Brien LOGIS Peter Carlson 5/29/2016 11:17 Matt O'Brien Medium - 3-7 days
140570 JDE HR/Payroll Rest password Ben Burrows 5/29/2016 17:17 Resolved Ben Burrows St. Louis Park Dave Schleicher 5/31/2016 7:02 Dave Schleicher Medium - 3-7 days 5/31/2016 7:02
140572 JDE HR/Payroll Forgotten Password for Time and Attendance Minnetonka 5/30/2016 6:58 Resolved Trevor Johnson Minnetonka Dave Schleicher 5/31/2016 7:05 Denise Heimerman Medium - 3-7 days 5/31/2016 7:04
140573 Network Services Quote Adobe Photoshop License - MVTA 5/30/2016 11:37Pending Vendor
ResponseHeidi Solheid
Minnesota Transit
AuthorityLori Hackett 5/31/2016 7:00 Heidi Solheid Medium - 3-7 days
140574 Network ServicesPlease install ESUs to PY910, xxC, PS910 and deploy PY update
package5/31/2016 6:43 New Nancy Hilary LOGIS Nolan Little 5/31/2016 6:51 Nancy Hilary Medium - 3-7 days
140575 JDE HR/Payroll Old ESS Timecards 5/31/2016 6:58 New Kim Hansen Austin Nancy Hilary 5/31/2016 7:02 Nancy Hilary Medium - 3-7 days
140576 Service Desk Token PIN reset 5/31/2016 6:59 New Mat Larson Eden Prairie Peter Carlson 5/31/2016 6:59 Mat Larson Medium - 3-7 days
140577 Service Desk LOGIS account password reset 5/31/2016 7:02 New Mat Larson Eden Prairie Peter Carlson 5/31/2016 7:02 Mat Larson Medium - 3-7 days
Page 186 of 186
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