Heathrow Programme Controls Business Change
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Transcript of Heathrow Programme Controls Business Change
Heathrow Airport
2
• 68 million passengers per year (185,000 a day) • 90 airlines flying to 180 destinations • Nearly 70% of the UK’s longhaul flights go from Heathrow • More than half of all UK air freight • 70,000 employees and 100,000 indirect jobs
1950s Today
Who’s who?
Portfolio, Programme & Project Controls
Apply Procedures
Employer’s Requirements
HEATHROW DEVELOPMENT
MANAGED SERVICE PROVIDERS
DESIGN & CONSTRUCTION
SUPPLIERS
Centre for Best Practice
Evolution
Start of more Open Competition “Intelligent Client”
“Partnering” Client
T5 Agreement “Integrating Construction” Client
3rd Generation Frameworks Value in Partnerships
“Project Management” Client
Identify Programmes
Defining a Programme
P1
P2
Programme Brief
Programme
Sanction
Benefits Realised
Closing
P4 P3
Managing the Tranche Delivering the Capability
Realising Benefits
Manage Functional Portfolio:
G1 G2 G3 G4 G5 G6 G7 D8 G0
Initiate Options Solution Development Implement Transition Operation
Close down
Definition
G1 G2 G3 G4 G5 G6 G7 D8 G0
Initiate Options Solution Development Implement Transition Operation
Close down
Definition
Portfolio Definition
Portfolio Strategy
Portfolio Delivery
Portfolio Re-Definition
Plug ‘n’ Play
6
One system, one process One version of the truth
People • Greater investment in controls
education • PM talent spends time in
controls function
Process • Invest in and influence industry
best practice • Broader controls to measure
project outputs and programmes outcomes
Systems • Greater integration and
automation of data transfers • ‘Self service applications’
Mexican Wave
7
People transition through a predicable journey through change
• We know this journey will happen so let’s anticipate it and manage it
• Effective change management speeds up the journey and makes it less painful
• Effective change management also looks to the future to ensure commitment is sustained
Pick ‘n’ Mix
Introductory briefing for all
users email, intranet,
posters
Cascade briefings through face to
face team meetings and
conference calls
Targeted one-to-one interventions
with senior stakeholders
Roadshows, visits to main
locations Training, support
materials
On going support for key user groups: managed
discussion forums, knowledge share
Regular updates using a website,
SharePoint
Demonstrations and simulations
Targeted one-to-one interventions with
senior stakeholders Temperature
check Readiness
assessment
Do
wor
k
Inte
grat
e an
alys
e &
Agr
ee th
e pl
an Measure &
update progress
Capture cost & commitments
Update risks
Sco
pe
Estimate the time
Manage Change - Client
Identify the risks
Estimate the cost A
naly
se a
nd re
port
Take
act
ion
Manage Change - Contract
Con
trols
clo
sure
Project Controls
Obt
ain
Fund
ing
Bas
elin
e
Pay
men
t
Agr
ee
Con
tract
s
Schedule Risk
Cost
Manage Contracts
Acquisition
Finance
Key
Revolution?
Time Space Continuum
10
• Tranche 1
• A framework for managing schedule, cost, risk, controls
• Introduce reports, dashboards, basic analytics
Establish the framework
• Adapt and create dashboards
• Fully implement new ways of working
• Use self serve • Flexible, collaborative teams
Establish new ways of working
• Tranche 2
• Integrate with existing systems: Oracle Financials, Outlook, SharePoint
• Automated workflow
Integrate and
automate
Grow and improve
• Learn from experience
• Use the flexibility of the application to support improved ways of working