Evaluating patient centric healthcare system thorough enhanced patient care.

7th - 8th May, 2015

Evaluating The Patient Centric Healthcare System - Dr.Akilesh R

3rd Annual Healthcare IT Summit Bengaluru

3Rd Annual Healthcare IT India Summit 7 - 8 May 2015 | The Taj West End, Bengaluru

DAY 2 | 8th MAY 2015

8:55 OPENING REMARKS BY THE CHAIR Niranjan Kumar Ramakrishnan, Sir Ganga Ram Hospital

SESSION IV – Digitization, Cloud Based Healthcare & Smart Hospitals

9:00 Digitization Of Healthcare Unit & The Sector

Prof. Dr. Sanjeev Bagai, Nephron Clinics & Manipal Hospital Dwarka, New Delhi

9:30 ▶ PANEL DISCUSSION Cloud : That Has Taken Healthcare By Storm

Panelist :

Jeyaseelan Jeyaraj, Oracle Health Sciences, Global Business Unit,

Gabe Rijpma, Microsoft Asia


Dr. Shinoop Raj, Cytecare Hospitals,

Dr. Ananth Rao, Apollo Hospitals, Quality Officer, Karnataka Region, Apollo Hospitals & Sr. Consultant Biochemistry Metabolic diseases & Research, Bengaluru

10:00 Building Smart Hospitals Sandeep Saxena, Persistent Systems

10:30 COFFEE & NETWORKING

SESSION V – Telemedicine, Sustainable Healthcare & Understanding The Patient Centric Healthcare System

11:00 Dialogue : Telemedicine In India: Impediments to the growth of Telemedicine in Today's' India

Participants :

Dr. Sanjay Sharma, Ricoh India Ltd.

Dr. Surya Bali MD, DHHM, MHA(USA), All India Institute of Medical Sciences Bhopal,

11:30 New Era of Medical Imaging – Connecting Imaging Centers, Doctors, Patients

Abraham Pynadath, ABI-Health

11:45 Sustainable Healthcare & Its Business

inflow and standardization in operations and supply utilization, Exploring strategies for reducing operational risks and improving the technology aspect in Indian hospitals for affordable healthcare

which lead to more influx in revenue


12:15 Understanding The New Age Patient, The Responsibilities Of The Healthcare Organization towards the Patient & The Responsibilities of Patient Towards The Hospital

Organisation

Dr. Shankar Narang, Fortis Memorial Research Institute

12:45 Evaluating The Patient Centric Healthcare System Through Enhanced Patient Care

safety and service excellence

information

Dr. Akilesh Ramasamy, Jawaharlal Institute Of Post Graduate Medical Education & Research (JIPMER),

13:15 LUNCHEON

Session VI – Technology For Better Patient Care & Interoperability In Indian Healthcare

14:15 Nursing The Technology for Better Patient Care

staff

organisation

Dr. Naresh Yallapragada, Continental Hospitals

14:45 Need For Interoperability In Indian Healthcare

solutions and products

Dr. Chandil Kumar Gunashekara, Treasurer HL7 India Motherhood Hospital,


Session VII - Rationalizing IT In Healthcare & The Future Of IT In Ever Growing Healthcare

15:45 Rationalizing IT In Healthcare With IMS

Aliasgar Bohari, Zulekha Healthcare Group

16:15 Open Summary Session : The Future of The Ever Growing Healthcare IT

mushrooming sector and achieving the affordability factor for the masses

16:45 CLOSING REMARKS BY THE CHAIR

17:00 FAREWELL COFFEE

3Rd Annual Healthcare IT India Summit 7 - 8 May 2015 | The Taj West End, Bengaluru

DAY 2 | 8th MAY 2015

8:55 OPENING REMARKS BY THE CHAIR Niranjan Kumar Ramakrishnan, Sir Ganga Ram Hospital

SESSION IV – Digitization, Cloud Based Healthcare & Smart Hospitals

9:00 Digitization Of Healthcare Unit & The Sector


9:30 ▶ PANEL DISCUSSION Cloud : That Has Taken Healthcare By Storm

Panelist :

Jeyaseelan Jeyaraj, Oracle Health Sciences, Global Business Unit,

Gabe Rijpma, Microsoft Asia



Dr. Ananth Rao, Apollo Hospitals, Quality Officer, Karnataka Region, Apollo Hospitals & Sr. Consultant Biochemistry Metabolic diseases & Research, Bengaluru

10:00 Building Smart Hospitals Sandeep Saxena, Persistent Systems


SESSION V – Telemedicine, Sustainable Healthcare & Understanding The Patient Centric Healthcare System

11:00 Dialogue : Telemedicine In India: Impediments to the growth of Telemedicine in Today's' India

Participants :

Dr. Sanjay Sharma, Ricoh India Ltd.

Dr. Surya Bali MD, DHHM, MHA(USA), All India Institute of Medical Sciences Bhopal,

11:30 New Era of Medical Imaging – Connecting Imaging Centers, Doctors, Patients

Abraham Pynadath, ABI-Health

11:45 Sustainable Healthcare & Its Business

inflow and standardization in operations and supply utilization, Exploring strategies for reducing operational risks and improving the technology aspect in Indian hospitals for affordable healthcare

which lead to more influx in revenue


12:15 Understanding The New Age Patient, The Responsibilities Of The Healthcare Organization towards the Patient & The Responsibilities of Patient Towards The Hospital

Organisation

Dr. Shankar Narang, Fortis Memorial Research Institute

12:45 Evaluating The Patient Centric Healthcare System Through Enhanced Patient Care

safety and service excellence

information

Dr. Akilesh Ramasamy, Jawaharlal Institute Of Post Graduate Medical Education & Research (JIPMER),

13:15 LUNCHEON

Session VI – Technology For Better Patient Care & Interoperability In Indian Healthcare

14:15 Nursing The Technology for Better Patient Care

staff

organisation

Dr. Naresh Yallapragada, Continental Hospitals

14:45 Need For Interoperability In Indian Healthcare

solutions and products

Dr. Chandil Kumar Gunashekara, Treasurer HL7 India Motherhood Hospital,


Session VII - Rationalizing IT In Healthcare & The Future Of IT In Ever Growing Healthcare

15:45 Rationalizing IT In Healthcare With IMS

Aliasgar Bohari, Zulekha Healthcare Group

16:15 Open Summary Session : The Future of The Ever Growing Healthcare IT

mushrooming sector and achieving the affordability factor for the masses

16:45 CLOSING REMARKS BY THE CHAIR

17:00 FAREWELL COFFEE

7th - 8th May, 2015



PAT I E N T C E N T R I C

H E A LT H C A R EP H Y S I C I A N

PAY O RH O M E H E A LT H C A R E

O T H E R S E R V I C E S

H O S P I TA L

E VA L U AT I N G T H E PAT I E N T C E N T R I C H E A LT H C A R E S Y S T E M T H R O U G H E N H A N C E D

PAT I E N T C A R E D R . A K I L E S H . R

D E P T. O F D E N T I S T RY, J I P M E R , P U D U C H E R RY

7th - 8th May, 2015



D I S C L O S U R E S …

• Views and opinions are my own only and do not represent the views, practices, policies or opinions of my affiliated institutions either the present or the past.

7th - 8th May, 2015



•Senior Resident, Dept. of Dentistry, JIPMER, Puducherry.

•Technosavvy Maxillofacial Surgeon.

•Master TeamSTEPPS® Trainer.

•Lean Healthcare Thought leader with a vision for highly reliable, transparent and accountable healthcare.

•Chief Section Editor - Applied technology in Medicine, International Archives of Medicine.

•Former Assistant Professor, Government Dental College, Aurangabad.

A B O U T M E

3rd Annual Healthcare IT Summit 7th - 8th May, 2015


Bengaluru

PAT I E N T C E N T R I C

H E A LT H C A R E

H O M E H E A LT H C A R E

P O S T A C U T E C A R E

FA C I L I T I E S

PAY O RO T H E R

A N C I L L A R Y S E R V I C E S

H O S P I TA L P H Y S I C I A N

7th - 8th May, 2015



A I M S O F PAT I E N T E N G A G E M E N T

• PACT with patients

• Patient Safety

• Accessibility

• Cultural competence, compasion & Collaboration

• Timely care

7th - 8th May, 2015



PAT I E N T E N G A G E M E N T D E F I N E D

• use Cultural Competence, Compassion & Collaboration

• to increase Accessibility & Accountability

• create a culture of mutual Respect & high Reliability

• by Empathising and Engaging patients/family actively

• to deliver care Safely

7th - 8th May, 2015



PAT I E N T E N G A G E M E N T & I N D I A

• Physicians have always viewed everything through physician’s eye.

• What does the patient desire ?

• Patients have their own priorities and views.

7th - 8th May, 2015



I N V O LV I N G PAT I E N T S …

• End of life - palliative care

• Family centeredness - Being with the family / at home during the last moments or Painless “passing” etc;

• Neonatal ICUs - Kangaroo care! - Relative engagement with remarkable benefits.

• Improve accountability & compliance

Evaluating The Patient Centric Healthcare System - Dr.Akilesh RT H E P R O B L E M S FA C I N G U S …

7th - 8th May, 2015



G O L F P L AY E R SD O C T O R S P R E F E R T O B E …

7th - 8th May, 2015



“ TA L K S ” O F T E A M W O R K !M A N A G E M E N T

7th - 8th May, 2015



T O B E E M P O W E R E D …N U R S E S W A N T

7th - 8th May, 2015



D O C S D O N ’ T TA L K / L I S T E NPA T I E N T S F E E L

3rd Annual Healthcare IT Summit 7th - 8th May, 2015

7th - 8th May, 2015



H O S P I TA L S N O T FA M I LY F R I E N D LYFA M I L I E S C O M P L A I N

7th - 8th May, 2015



P S E U D O - PAT I E N T C E N T R I C C A R E

7th - 8th May, 2015



A C T I V E V S PA S S I V E …• Involvement at all stages of

care

• Preoperative period - educate and empower

• Operative phase —> How ?

• Post Operative Phase …

• Follow up period


Determine what matters to the patient!

7th - 8th May, 2015


3rd Annual Healthcare IT Summit BengaluruT H E B L U E B U T T O N !

7th - 8th May, 2015



H E A LT H C A R E I T & PAT I E N T C E N T R I C C A R E ( P C C )• Clinical Decision Aids

• IT-guided disease management

• Telemedicine or telemonitoring systems

• IT-guided Self management

• Shared decisionmaking tools

7th - 8th May, 2015



H E A LT H C A R E I T & H E A LT H C A R E P R O C E S S O U T C O M E S

7th - 8th May, 2015



H E A LT H C A R E I T & C L I N I C A L O U T C O M E S

• Better quality of life

• Cure

• Reduced hospital stay

7th - 8th May, 2015



H E A LT H C A R E I T & I N T E R M E D I AT E O U T C O M E S

• Patients’ improved health knowledge

• Health behaviors

• Physiologic measures

• Patient satisfaction

• Reduced costs

7th - 8th May, 2015



H E A LT H C A R E I T & PAT I E N T P R E F E R E N C E S• Responsiveness to the

needs of patient

• Attending to the preferences of individual patients

7th - 8th May, 2015



H E A LT H C A R E I T & S H A R E D D E C I S I O N M A K I N G• Patients, their families, and

providers

• Patient-clinician communication

• Providing patients or clinicians access to medical information

7th - 8th May, 2015



M E A N I N G F U L U S E S TA G E I

• Give patients information electronically

• No specific result was expected or required.

7th - 8th May, 2015



M E A N I N G F U L U S E S TA G E I I

• Drive and document patient engagement behaviour

• Getting patients to proactively use patient engagement systems to view online, download or transmit their health information

• Using secure electronic messaging to communicate with patients.

7th - 8th May, 2015



7th - 8th May, 2015



PAT I E N T E N G A G E M E N T

7th - 8th May, 2015



B A R R I E R S T O B L U E B U T T O N !

• Lack of usability

• Problems with access to the health IT

• Low computer literacy

• Insufficient basic formal training in health IT applications.

• Physicians' concerns about more work.

7th - 8th May, 2015



B A R R I E R S T O B L U E B U T T O N

• Workflow issues.

• Depersonalization.

• Incompatibility with current health care practices.

• Lack of standardization.

• Problems with reimbursement.

7th - 8th May, 2015



F U T U R E D I R E C T I O N S

• We know where … but we don’t know how!

• So research required on

• Extent of impact for different clinical conditions and outcomes.

• Value of HIT in PCC vs investment

• Research should incorporate PCC in systematic and comprehensive way.

7th - 8th May, 2015



Dr. Akilesh R Department of Dentistry, JIPMER email: [email protected]

Follow me on twitter: @akident

Evaluating patient centric healthcare system thorough enhanced patient care.

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